CarCovers.com Reviews

I purchased a car cover from this company in December after reading many good reviews. I used the cover on the first winter storm of the season, which unfortunately for me was more than 30 days after the purchase. I was shocked to find in the morning that the car cover that was supposed to be protecting my car, was actually frozen to it. I had to pull the car cover off the driver's side door in order to get into the car and move it out of the driveway so I could use my other car to drive to work. During this process, there were minor marks on the door requiring buffing. When I spoke with customer service, they said I should have poured water on the car,,,, Seriously? They were blatantly rude, blamed me for their useless product and refused to issue a refund. Please don't make the mistake I did and buy from this company, unless you have money to throw away!

After I placed my order online, I came to realize that I was being grossly overcharged for the two covers that I ordered. Per the website, I had 24 hours to cancel the order without any issue or restocking fee. I sat on hold for approx 20 minutes before the phone system told me to leave a message. I did as such. I also sent a cancellation via email. The only communication that I received from them was an email which said they would give me a 10 percent discount to continue with the order. I replied, "no, please cancel as requested." I did initiate a dispute via my credit card as I felt that the lack of human responding to my call and numerous days passed without them crediting my funds back. 29 days after I ordered and cancelled the order, I called and a CSR Savannah said my order was "on hold". I said, "no, I am waiting for a credit." She again offered the 10% discount of which I informed her that I already declined that offer.

This cover only lasted a couple years. Fabric deteriorated and had multiple tears and holes. I have sent multiple pictures and all they keep doing is emailing me asking the same dumb questions. Will not use again. Way overpriced and their stuff doesn't last any longer than anybody else's.

After "lifetime warrantied" car cover deteriorated on first seasonal use, we contacted them for a replacement. They wanted $95 to ship a new one. The car cover is not worth that much, and replacing twice a year at that rate would be expensive! At this point realized the reviews on their site are suspect, as they can only be left by 'invited' purchasers right after purchase; they cannot come back in after it falls apart and leave a review. Trustpilot and other review sites show many instances of customers whose products fall apart within the year.