BMW Reviews

I have owned BMWs my entire life, but never again after my wife’s oil pump failed after only 25,000 miles and BMW won’t offer assistance. After some research, this is a very common problem due to cost-cutting on the oil pump assembly (using a plastic gear) and software issues that put too much strain on it. It’s frankly absurd that BMW won’t admit fault here. To make matters worse, the representative I spoke to from BMW NA was incredibly rude and offered no information about how long a review of the issue would even take. The whole process seemed designed to make people give up and pay out of pocket. Also, their cars are incredibly overweight now and not fun to drive whatsoever.

2021 BMW X3 bought used and in two year period has cost over 10,000 in repairs. This is my second BMW and this particular car is made of all plastic which apparently does not do good in hot Florida weather. How can such a so called great company continue to sell bad cars. Unfortunately I owe too much to even trade in this lemon.

I leased a 2024 BMW XM Red Label in March of 2025, the most expensive car I have ever owned. The dash has a horrible vibration during the revving of the engine and more so during certain pitches of music. I had the car in 5 times for this issue. They are unable to fix it. I just received a call from BMW Genius and they told me basically, there is nothing they can do and that I need to live with it. I am gutted! I was such a BMW fanatic and loyal fan. But, never again! They lost an extremely loyal customer!

My husband and I purchased a 2022 BMW 840i from BMW of Arlington (Group 1 Automotive) in March 2025. Within days, the car showed issues — a broken underbody protection panel and tire defects that should have been covered under the BMW warranty. Instead, the dealership charged us for tire replacement, even though Road Hazard Tire & Wheel Protection was included in our GM Financial contract. The refund was issued only after repeated escalation.

I order and paid $330.00 for a remote start upgrade through the BMW ConnectedDrive app. After the software was installed my car would not start. Had my car towed to the dealership for them to tell me that my 2024 BMW X3 with 19,000 miles battery was dead. The dealership informed me the battery was not under warranty and I would have to pay for the new battery and labor. The service guy told me it was a parasitic drain to battery and he did not know why BMW offer the remote start installation through the ConnectedDrive. I contact BMW and explained the issue, someone was suppose to follow back up with me but as yet I have not received a phone call or email.

Quality of their cars and their customer service has gone to the dumps. If you want exploding sunroofs when your BMW is just a couple of months old and you want to deal with the aggravation of the BMW dealership telling you that it's your fault and not their defective products, then go ahead and purchase one.

I used to drive BMW for almost 8 years. I purchased a used 2022 BMW 530i M package in Sept. 2024. Mileage was around 40000. Car has a problem with wiring. Mr. Mickey Mouse ate the wires because BMW uses some plastic material that Mickey Mouse likes it to eat. When I took it to the worthless Pacific BMW dealership in Glendale, California, not even they did not told me that this car brought here by the previous owner, for the same issue they charged me $1,500 (highway robbery) to check the Intech, although they knew the issue already. They said it is not under warranty. What an honest dealership! The worst after sales services.

I’ve always heard great things about BMWs, so I decided to give the brand a try. Unfortunately, this has been an extremely disappointing experience. At only 80,000 miles, the turbocharger failed — a major component that should easily last well beyond 100,000 miles. All scheduled maintenance and services have been done at the dealership, so there’s no excuse for this kind of premature failure.

I’m writing this review because I now have had some of the most horrible experiences with multiple employees in all departments I've interacted with. This company has no respect for its customers or accountability. They mislead and mistreat people repeatedly. They lie to your face and often do it rudely. Do not buy or lease any cars from them. They are evil!

I have owned a total of four different BMW vehicles. I recently purchased a BMW X5 2024 model. I’m extremely disappointed in the quality of the air conditioner, at full power, it still only produces about the half or less than most other vehicles I’ve been in. Also, the seat heater is absolutely terrible, when it’s on full heat, it’s barely detectable. Additionally, app is very poorly done. I’m seriously considering selling this vehicle for something with actual luxury quality.