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Bought my BMW 2020 430i for checkup and found that a strut was bent. There was no way that driving the car over typical bumps could have cause that strut failure. The car was 2 year old and was driven only 15,000. The dealership, BMW of Sudbury, MA and BMW refused to cover it under warranty despite that fact that I hardly drove the car and never drove over a significant bump. The cost was $1879.00 out of my pocket. I don't trust BMW quality and certainly not the value of the warranty. Al
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Peeling door material, engine troubles, fogging headlights, failing electrical chips, failing engine valves, and worst, engine blows up with 90,000 miles. Services always performed. Dealer and company not taking any responsibility or offer solutions, but instead provide only expensive whole engine replacement. Very disappointing and bad service and handling by BMW Hendricks. Worst car and service.
Submitted a request to have my title transferred on 8 November 2022 and as of today (9JAN23) the vehicle registration office has yet to receive it which is beyond frustrating because NOW my car tags are expired!! Called on 3JAN23 and the Customer Service representative stated that the matter was expedited and that the title will (not should) arrive by Friday if that same week. That didn’t happen. Called back today and the CS stated that the matter yet again had been elevated and that the title should arrive in five business days. Beyond frustrating!
The CS rep then recommended that I speak to a supervisor and let me tell you Omar had NOTHING but excuses as to why BMW financial couldn’t take care of me (and others) due to third party backlogs yada yada and how he was essentially tired of having to explain this over and over to customers (his job) as they obviously cannot remediate challenges experienced with their third party vendor that’s impacting their customers. I simply told him my business is with BMW financial and they are failing me as customer.
Tried to file a complaint with the customer relations department because let’s be real they are obviously kicking the ball down the road every time a customer calls by telling them the problem will (not should) be fixed in five business days and the CS rep that tried to transfer me came back in the line stating that no one was answering and the call will be disconnected!!! Do better BMW financials as your lack of quality customer services IS a impacting your customers! I am beyond upset at this matter.
Brand new 2023 BWM X5 had a noise when steering after just 2 months of leasing it. The brand new SUV had to be in the dealer for one month while they ordered the steering rack part from Germany. If this part fails, you lose steering. I Googled about this issue and the 2020 model have had the same issue/tendency. We were given a stained rental followed by an old loaner. After finally retrieving the SUV, we were told there would be no courtesy credit for being without the brand new SUV for a month and paying the high lease amount. We appealed, but were told they couldn't do anything. Not even a $100 courtesy credit.
They offered one detailing but there was a stubborn stain on the hood when we got it back. It was spotless when we took it in. It was at the dealer for a whole month so I can only think it was stained from a tree or bird. I had to use compound several times and was not about to drive the car back for any cleaning from this dealer. We drove to the dealer, which is not that close, about 4 times. Once to take it in and get the stained rental, once to exchange it for an old loaner, once to show them about the noise cause they couldn't emulate it (the car has to be running for a while for the issue to manifest), and once again to finally pick it up with the hood stain. Never again due to unacceptable quality as well as disappointing service experience.
The web has option of shipping to a different address. There are fields for phone contact. They offer you these things and later piss on you giving you neurotic answer this order was high risk. What a bunch of **. Would not recommend this place at all for not respecting you as a person. I am referring to BMW of Winston/Salem aka BMW parts direct.com
The lane assist feature is supposed to make the car safer but it gets confused by construction or other issues. Sometimes you feel drag when you have to change lanes which is not a big deal but we came to a place where there was construction and the lane assist took control of the steering panel causing our vehicle to swerve into a barrier on the highway. BMW of course said we deliberately drove off the road and billed our insurance. My concern was with safety because our child was in the back seat but they clearly have no plans to fix this defect. If you have lane assist on your car deactivate it immediately. In most circumstances it may be fine but if there is construction or the lanes are improperly labeled on the road it could kill you.
As much as I used to love BMW, I have learned to hate them even more. The engines in the BMW x3 28i from 2013-2017 are garbage. After 70k miles and routine care by BMW, my engine seized. In 2021 a class action was won, yet hundreds of these vehicles have the same problem and diagnosis. You would think BMW would take responsibility for the faulty parts that make up the engine series, yet they continue to make more money and forget about those who suffer.
July 2017 I took my X5 to get serviced for air suspension problem. You can hear the air bleed out of the suspension system, thus no suspension when I drive. I took it to the dealer to get serviced…There were no codes, nothing found, and the issue could not be replicated. I still have the issue with no air being held for the suspension system. Is this remotely done? If so why does a car have this capability? I can be driving and all of a sudden the air in the suspension is gone. I can be at home and ready to leave. Hear the air compressor turn on, and hear at the same time air from the suspension system come out as a hissing sound. Thus the air suspension never finalizes and the air compressor keeps running. Finally the air compressor stops with no lift seen in my X5. After many tries there may be air in the suspension but it won’t last like usual. This started happening once I moved to Brazoria County in Texas.
2018 BMW 740i has dashboard delamination, leather is peeling and shrinking around the heads up display and end of dash adjacent to the pillar. Customer service won't help, completely got political responses from agent, like he was reading a script. Please make sure before you buy one of their cars that they finally don't go the extra mile for a luxury lineup of vehicles.
I used to think BMWs were nice cars. After having maybe 8 or 9 I discovered bmw is the worst car to get. Every part you have to install they have to do it and program it to the car.. Then play games about every little thing. Pls don't waste money on this junk cars no more. Buy a Kia or Honda or Toyota but please save yourself a headache.
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