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I'm in the military, and when I went to look at cars they told me leasing was the way to go. When I explained that I move a lot and that the chances of me still being in the area when the lease was over were slim they said that wasn't an issue. They said they worked with military people all the time and knew how everything went. Well 3 years goes by and I have to turn in my car. I was told if I turned it in with miles to use I'd be reimbursed. I was 8,000 miles under didn't get a penny. Then I am told I have to pay a 300 dollar fee for not getting another BMW. So I was not happy to say the least... then a year later I get a bill for property tax in a state I'm not a resident in and never even registered the car in.
Apparently they like to leave out that because you lease it means the title belongs to them not you and the states don't allow the exceptions because the title is owned by BMW. Horrible experience trying to deal with this and in the end had to pay a tax I never should have had to pay. Stay away from BMW leasing if you are a Soldier.
I got scammed by BMW. I entered into a 2-year lease in 2016. Few months before the lease ends, I purchased additional miles. I was told that any unused miles will be refunded. I returned my car yesterday and guess what, they refused to refund my unused miles. However, they found my left rear tire was a little bit more used than the other ones and they charged me $300. Plus the extra $350 fee to close the lease...
Not only that but last year, I was in Europe for a month or so and totally forgot to pay my monthly charge, was 30 days late and paid as soon as I came back to the US and opened my mail. That was the only late payment I had during my entire lease. Well guess what, BMW reported it right away and my credit score got impacted so bad it prevented me to purchase a house. I wrote a letter to try to solve this issue, they ignored it. BUT the sales team kept harassing me to try to sell me a new lease... Yeah, you guys can keep trying. I don't want to deal with BMW EVER again!
My car was at Spring Valley BMW for a week being serviced. I went to pick up my car, paid, got in and drove home for my brother to scream at me “KIMBERLY what the ** happen to your car!” I’m like, "What!" He said, “You don’t ** see that!" I looked and my mouth dropped right away. I went back to BMW. My back bumper was smashed and my light was broken. I was gone not even 10 minutes. The manager at BMW was very rude and nasty telling me this did not happen there. And I was responsible to cover the damage. Someone at BMW while in their possession crashed my car. Backed it in and knew I would get in and drive off. I took my car in for internal problems nothing having to do with the body. I did know I had to do a 360.
My main concern was that my car was running properly. Not that my car would be smashed. How does that happen? Then for the manager to be so rude and mean to me blaming me like I did that damage. As he walks in he says to me “looks like someone is going to need a new bumper!" That is no way to treat nor talk to a customer who just spent money and then having her car damaged from someone at BMW. Unacceptable. No one should have to go through this. Horrible.
I got scammed by BMW. I entered into a 3-year lease in 2015. In 2016, I purchased additional miles. I was told that any unused miles will be refunded. The Addendum that I signed clearly stated that I will receive back any unused miles at the rate of $.16 per mile. The 3-year lease was over last month and I returned my car with no issues except they refused to refund my unused miles. I was told that I can only receive credit for the unused miles and use it to apply to any outstanding balance. Well, I prepaid my lease up front and there is NO outstanding balance.
Your company is so tricky. Tried to get me purchased additional miles, but never ever, not on the phone nor on the Addendum, that clearly stated that any unused miles will NOT be refundable. I hate business like BMW that is so tricky in their own words and agreements and don't tell their customers everything. I will post this scam on Facebook and let everyone know not to buy or lease BMW cars.
I purchased a 2009 BMW and was having issues with starting the car a couple years ago. I would sit there and try so hard to start but wasn't able to. Took the car to several auto repair places including BMW but no one could figure out why the car wouldn't start. I even had one BMW auto place put a new starter in. Eventually I ended up leasing a new car costing me thousands of dollars. After I leased the new car I received a recall notice in the mail that there was an issue with the fuel pump. I think BMW needs to reimburse me the cost of the leased car.
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I've spent so much money getting this car (2010 BMW 328I) repaired, I should have bought a Kia or something cheaper. 3 belt replacements, radiator replacement, cracked rim, I could go on but I won't. This used to be a reputable brand. Next car will be a Ford or Chevy.
This car just fell apart. It's a 2008 BMW 750Li. The transmission went bad, the electronics went out and the worst part was the door would just open and not close when moving. I complained and they said they would recall but I have not heard anything about fixing the cars. A rep sends me an email for almost a year now many more saying that BMW in Germany is working on it. I had to get rid of the car because it was unsafe. I don't want the car fixed. I want compensation for my anxiety. Who protects consumers... who fights for the rights of the consumer. These cars should never have been allowed on the road. They have been numerous complaints about the safety and mechanical design quality of this car from a certain time frame. The complaints seem to disappear from the web after a period of time.
I purchased a used BMW that was purchased as a certified pre-own by the previous owner. The warranty extended through 2019 up to 100k miles. I thought this would be a transferable warranty seeing that it was purchased through BMW. I called in and was transferred to a third party company who had no record of the warranty. I called BMW back to which another person explained that the warranty can no longer be transferred because I did not buy the car directly from the previous owner.
There was a third party involved. I offered to pay a transfer fee, have the car reinspected or whatever yet BMW would not transfer the warranty. I was surprised that BMW wouldn’t want to stand by a car that they certified as good based on a transfer of ownership that involved a third party. That seems like bad business to me and way to force a new owner to repurchase the same warranty again. I would suggest others be aware of this clause when purchasing a used BMW.
BMW offered me exceptionally POOR Support for their 1984-91 BMW 524td engine. BMW’s customer support was as though they had never built the engine or even heard of it. Finding parts became a worldwide internet search nightmare, as USA dealers were ZERO assistance. BMW routinely changes part numbers, but apparently leaves no follow-up reference to find the part one seeks. I ended up contacting BMW's CHAIRMAN Harald Kruger with a message that lifted him off his chair. The immediate result from Kruger's office was that BMW had found the "unobtainable" and "extinct" parts I requested... But at DOUBLE their advertised price. They changed their part number (for the 5th time in one instance), then doubled the price. Was I shafted?? I'll never waste another nickel with BMW and recommend the same to you.
Very confusing when they change network, they don't want to fix it. All BMW dealership tell you different stories. Customer relation is a joke, rude and obnoxious. This is my fourth Bimmer and customer service level is going down. I think BMW been losing money due to airbag recall, now network has change and don't want to correct this issue, very disappointed.
I leased a 2015 BMW 328 for my son. First time the giubo disc broke, the manufacturer refused to fix it under warranty and made me pay for it. I took the case to Arbitration and I won the case and I was reimbursed for the repair. The giubo disc broke down two more times and the manufacturer replaced it under warranty. However when it broke for the fourth time, they refused to pay and I am retaining an attorney to file a claim against the manufacturer.
My car stopped on me going out of town on the weekend and needed a tow. I contacted BMW roadside from the number in my trunk and set up service to be towed to BMW of Manhattan and I prepaid 139.00 from my debit for the service. I called the service center at BMW of Manhattan to assure security and lockup information and was told that they could not accommodate that and they closed at 5pm.
So I knew the car wouldn't arrive on time because it was a little after four when I called back roadside and made reservations for the car to be stored at the towing company until Monday morning but I had to upgrade the amount I paid from 139.00 to 169.00 because of storage time. I was told the first payment couldn't be reimbursed over the phone but that I'd receive it in three to five business days. I continued out of town on the 30th through Greyhound and returned on the fifth. I kept running into the resistance of phone tag when I returned but finally got through with email correspondence.
When I visited the BMW of Manhattan location I spoke about the issues and options concerning the car. The 189.00 payment for diagnostic and the issues that needed to be addressed. I was told I needed the alternator replaced and battery fixed then another diagnostic needed to be done to see what caused the recharger to stop charging and the battery to die.
I explained that I had some one oil the car and wanted to know if that could be the cause because he used oil that was not suggested by my previous mechanic; it was Mobile synthetic and I wanted to make sure it hadn't shocked my system causing the car to fail (BMW 750i 2006). I also didn't want to pay for a diagnosis and fix it only to pay for another diagnosis and realize my system was shot. I feel he should have been able to give me that information the first time opposed to being charged so many times. The service area associate assured me it was not the oil but he needed to fix the car first then re-diagnose.
So, I asked about the financial assistance program that I was told they didn't have. I was also told if the car was fixed and not picked up I'd be charged 85 dollars a day for storage. So I asked the service adviser Denise ** did she have the information for the towing company. I wanted the car towed back to she said "No". I then stated I have it in my papers I will call and have it picked up and she replied "I do have it". She gestured to a folder in front of her and she said "I'll call and make the arrangement and the car will be picked up Monday" (This was a Saturday again and they closed at 5).
Its been two weeks now since the car broke down and I have not received my reimbursement. I called BMW roadside. They cannot give any information or a telephone number to speak with someone who can explain why I don't have my 139.00 back. The woman on the phone sounded unusually uncomfortable and told me I had to send a letter to the claims department. That's all the information she could give me; that there was no number I could call. I expressed my concerns about no contact by phone and not receiving a follow up (which she said I should have gotten). I've googled and cannot find a number for BMW claims or reimbursement and they insist they can't help me on the phone.
I called BMW of Manhattan and was greeted nasty. I wanted to know where had the car been delivered to and the woman on the phone said "It was delivered to the shop where I was having it fixed" (she said it wasn't there). I told her I didn't make arrangements and where's my car. She told me to hold on and transferred me to Denise ** who said "she never made the arrangements and never agreed to it". We went back and forth on the phone till I finally asked where's the car and she said "It's still in the service area". Today is 10/13/17 and the car has been there since 10/02/17.
I think BMW of Manhattan is a in every area from the financial assistance to having the car fixed and also on delivery. The attitude of the managing staff I've run into is very unethical. I feel it's bad business to take my money and now I have to chase it and get spoken to rudely. There system is not put together professionally; unless they're just common thieves. I would like my money returned and car delivered and as I write this long (hour-some) letter the email had still not generated on my phone for an update (as she called it). BMW gets no stars from me. I wish I never bought the car. (I wanted an Impala.)
Oh, and when I returned to my car to retrieve stuff from my trunk. They had left food in the car that was rotting for the time it was there. The windows were rolled down and big flies were in my car. I had little groceries in the car and though it might not be their job, if you are working on it and it's in your garage common courtesy and your environment should have made you throw away sour milk, juice and hamburger meat. (I'm just saying.) But I'm not on fb so I won't. ;) I didn't know I'd need receipts at the end for this but I can furnish upon request.
I had service done at Vista BMW in Coconut Creek, FL after receiving via email service coupons and discounts. After the service was done and the emailed coupons were presented the Service Manager denied and did not apply the coupons. 20% discount was offered on any service done at the dealer. After the service was done, the manager refused to apply the coupon and pointed out the fine print. This coupon is very deceiving as it was very clear that they wanted to get customers pulled into the dealership for service thru this offer, only to turn it down when it was time to pick up the vehicle.
I was wondering whether you might be interested in running a story about what to watch out for when leasing a car. I am having a very difficult time with BMW Financial Services organization and have identified at least 4 ways that their owners choice agreement does harm to the customer. I learned a lot and thought it could be of potential interest to your readers.
After turning in my i3 at the two year lease end, and making every payment like clockwork, and returning the car in immaculate condition (nothing found wrong by the independent examiner), they are suddenly hounding me to pay them $353 purportedly so they can use that money to sell the car to someone else. "What," I said? "I leased the car from you, it's your responsibility to sell it." I have tried talking to them but they claim that this money clawback fee, is somewhere buried in the fine print of their agreement.
Strangely, no matter how many times I spoke with all of the people at the dealership no one ever made me aware of this situation. And the Financial Services Group was irrational when I called them. When I explained that I bought another i3 but I didn't finance it, they wouldn't take off the fee. It would seem that finance group at the dealership needs to tell the customer when we are in there signing pages and pages of documents. But my real wonder here is why BMW management would want to pursue this after the fact, fee extraction extortion strategy.
I was told, now after the fact, that had I did another financing with BMW finance they would have waived the fee. However, the reason I didn't buy the i3 I had from the dealer was because I was told that I would have to pay a $2,200 "customer loyalty fee" over the street value of the car. And I actually have this in writing. Is this a rational thing for a customer to be told? Is that what loyalty means to BMW Finance. Hey you are loyal, so you need to pay $2,200 more for the car? For $350, and what they want it for, I can tell you that they aren't earning goodwill and keep customers this way. I have two other tax issues that harmed me that was also part of their program. These were tax related and needlessly abusive policies. Anyway, I don't think I will be leasing another car from BMW Finance.
I have finally decided to share this with all so that everyone who owns a BMW i8 understands what can happen! The purpose of me sharing this with you is that "The Ultimate Driving Machine" did not turn out to be ultimate for us! This was a very traumatic experience for us. My daughter and I still have nightmares about it. Thank God my daughter and I got out of the car in time before it bursted into flames. Please note this car is not even a year old and less than 7000 miles! The worst part was I was scared and panicked as I could not open the "wing" door. This happened on September 2nd 2017!
I purchased a 2013 328xi for my wife in June 2016. It came with 18 alloy wheels and brand-new Pirelli run-flat tires. After a few months, the rear passenger tire kept losing air. I took it in for inspection 8/23/17 and was told it was due to a cracked wheel. My wife never hit anything with that wheel that would cause such severe damage. The service rep said that she probably "hit a pothole" and that the run-flats don't provide enough cushion to protect the wheel. In other words, it's a defect in the wheel/tire assembly (borne out by a class-action suit settled by BMW for cracked wheels on the Z4 in 2015). The solution offered by the service agent was to replace the wheel and tire for $1,035. I asked if BMW would take back the run-flats (with only 5700 miles) and replace with conventional tires so I wouldn't risk another wheel crack from a pothole. The answer was no.
So I paid for a new wheel (discounted 50% by BMWNA after filing a complaint) and took the car to Discount Tire and bought 4 new Conti Extremes in trade for the run-flats at $30 each. Cost me $758. They inspected the right rear tire and saw no evidence of damage. There was also no evidence of impact to the wheel - just the hairline crack. BMW of San Diego could have done the right thing by replacing the defective wheel at no charge (the car is still under warranty), but instead tried to fleece me for the full cost of a new wheel and a tire that wasn't damaged. In fairness, the service manager, William **, made a good-faith effort to make this right. But the dealership and BMW didn't care. BTW, the car actually handles much better with the Continental Extreme Contacts, and the ride is much more comfortable. We just have to pray that she won't get a flat, because there ain't no spare.
We sent our 2009 BMW 328i for 85000 mile service, at the same time our A/C was not working. BMW West Houston did a full check, and recommended a lot of parts changes, including the evaporator + gaskets, auxiliary belt and tensioner + bolt-belt tensioner, oil filter housing gasket. The total cost was 3000 USD+. Immediately when I took my car back after the service, the car panel shows the Triangle exclamatory mark, according to BMW West Houston shop that this is the software issue, can be reset easily, I can bring the car back to reset.
From the last service, 3 weeks later, the driving mileage shows 570 miles, I start to hear a sharp noise, and soon the "service engine soon" light turned on. I brought the car back to BMW shop, after diagnostic, BMW has quote again 3000+ USD for some other parts to be changed, and told me to reset the software back I need to pay 500 USD to remove that. It is ridiculous after the full service with a lot of recommended parts replacement, just after 3 weeks the car has such a big issue again, especially there were about 10 days we actually didn't use the car in between. I am very disappointed with BMW quality, also very disappointed with the service quality.
I have had my X5 for over 2 years now, I bought it brand new from passport BMW in MD. I have had issues for about 2 years now with the camera. At one time it just would be blurry then it went dark. I took it to the dealer, they said they had replaced it but no sooner it started acting up again, sometime when I would have the car in drive it would attempt to come on. (I was told when I called that it was the hot weather that was affecting the camera operation). I called BMW corporate, someone called back a couple of times but was never able to get the dealership to resolve this issues as he had promised. I am so disappointed in this car vis a vis the monthly car payment I keep making.
Purchased a tire/wheel protection plan (scam) for $1600. When I leased my X3. I took my vehicle into BMW in Bridgewater NJ three times for a tire that had a constant leak and was in need of replacement. Each time I was advised it only needed air. I returned my vehicle to Flemington BMW, where I initially leased it and went across the street and leased another from Flemington Lincoln. I was totally insulted when I received my Lease termination Inspection report only to find that the tire that I bought in to be repaired (right front - run flat) tread was measured to be 3/32". Apparently 1/32" below the acceptable wear and as a result was charged an $300. In addition to a $350 disposition fee for not leasing another BMW.
My husband called BMW customer service and complained to Charles ** about what a rip off scam this was and that we wanted to see the tire they measured so can measure it to see this 1/32", when the rest of the tires were above their so called standards. Mr ** had no remedy for my problem and was virtually speechless. First and last BMW. Tire wheel protection with them is definitely a JOKE! Management at Flemington BMW did nothing! Lost a customer.
I leased a 328i three years ago. It was my second one. United BMW in Roswell bent over backwards to get me into another vehicle, treated me like gold... The car had 21,000 miles on it, a cream puff. When I told them I was not interested in leasing another they put their game face on. Inspecting and reinspecting the vehicle in full sun for anything they could tag me with. They pulled out their "dingo meter" and one tire was a tenth of 1 millimeter off... They banged me for 300 bucks. My dent and ding package only covered the ding if the paint was not chipped on top… They took out the microscope. The general manager was an **... They lost a good customer. I will make sure I let all my friends know. Be prepared if you lease a BMW, they will bend you over in the end.
I purchased my 2013 BMW 328i in 2015. The car has about 46.000 miles on it, and it is just out of warranty. The check engine light went on. I took it to Stevens Creek BMW for repair. After they did the diagnosis, they texted me I need new NVLD pump. I confirmed with them that it is $546 including parts and labor. However, when I came to pick up the car, they charged me $761.89. They told me the additional $215.89 was diagnosis fee. I was wondering why the dealer charge diagnosis fee. Isn't that diagnosis part of the repair procedure. I paid the full amount anyway.
I took my car and went on the freeway for couple miles. The check engine light came back on again. I assumed that they didn't test drive after the repair. I ended up to take my car back to the dealer the next day. They did another diagnosis and found a different problem. It was fuel tank venting valve. This time the problem seems fixed. I think I shouldn't pay for the diagnosis fee because I let them repair in same dealership. They didn't told me there were diagnosis fee prior to my authorization of repair. Second, I paid $190 for the fault repair pump which the fuel tank venting valve shouldn't cost that much. My suggestion is that you want to make sure what is total amount you have to pay... Watch out for any hidden cost.
This my 2nd BMW that I have owned. One was a 1999 530i, and now I have a 2011 535i. My issues are with the interior and water leaks. I feel that both are BMW problems and should be fixed at their expense. The water leaks are from the moisture barrier within the doors. You would think that with the technology today this would not be an issue.Yet here I am knee deep in water in my back floorboard.
I have owned several different cars that were much older and never had a leak anywhere. I do not understand how BMW can claim this is the Ultimate driving machine. My interior issue is with the driver door grab. It is made with some kind of soft material. The problem is it melts due to the extreme heat. Living in the South, we have very hot summers. I do use sunscreens. However it doesn't help. I had to remove the material and now I am left with an ugly looking door grab. Needless to say I am out of pocket for these fixes, Both problems I believe are manufacturer defects. My local BMW service center is in agreement with my reasoning. However BMW won"t fix anything. My next Ultimate driving machine won't be a BMW.
I purchased a car at Melbourne BMW from Colorado. I was out of town on business. They cashed my 2000 $ deposit and ran my credit and asked when I was going to pick up my car, I told them Tuesday. They said, "ok will have it detailed now." Then they sold my car to someone else on Sunday and still was holding the 2000 $ but this is not the issue. They sold the same car to two different people. BMW of Melbourne and BMW do not have ethics.
If I could give less than one star I would - I'd like to share my story how Passport BMW located in Camp Springs/ Marlow Heights MD screwed up my fuel pump recall causing the fuel pump to leak gas like a faucet. I've since contacted BMW NA who has been less than helpful facilitating my effort to have another dealership look at the car. Anybody else out there having issues with BMW, I will never buy another BMW.
Never buy from Visalia BMW. I have purchased 3 BMW in the last three years and many BMW in the past. My 750Li just lost an engine with 4 months left on lease. BMW did not do anything financial to assist. No payments!!! The vehicle had 30k miles. They put a reman engine in. I WILL NEVER PURCHASE ANOTHER BMW EVER AGAIN. The dealer said there hands were tied and they could not do anything. All this could have been resolved for less than $4,000.00. BMW Corporate would not do anything.
2009 BMW 335I - Battery was removed to be replaced. Closed trunk as car was in public place, now I cannot access trunk to replace battery, cannot use front jump option under hood as cables in trunk are touching or grounded. At this time the only option BMW is suggesting is to have car towed to BMW so they can troubleshoot at $175 an hour - and from what I have found is they will locate the fuse wire and use that to open trunk. They removed the key hole in 2009 with this car thus leaving the consumer in the lurch.
I purchased a Certified 328i from Keeler BMW in Schenectady 10/15. The car had 29,000 miles on it when I purchased. Certified means that the car should be covered for most issues until it reaches either 100k or 3/12/19. My engine blew within 9 months of owning the car. BMW first tried telling me that they weren't sure this was going to be covered. After threatening to sue, a new engine was ordered from overseas and covered. Shortly after, there was a recall and the oil line had to be replaced. I was told this would take 4 hours. I waited for over 8 hrs. Only 2-3 months later I found over an inch of water in the back of the car which soaked through the floor mats and through the carpet. The door seals broke. Yet another fight with BMW because they first claimed that "this happens" and that the door seals weren't covered.
They eventually covered them but never bothered addressing the fact that the carpets were soaked for weeks while I waited for an appointment to get the seals fixed. One would think that they would dry and professionally clean the carpets to rid of mold and mildew. They didn't bother, so now there's a lovely smell of mildew throughout my car. This brings me to one of the rear doors not opening for months due to the lock not working. I can only assume this is because water was running through the door panel when the seals weren't working. Another fix. There's a short in the passenger seat's sensor. I have to keep the seat belt buckled when the seat is empty just so the annoying beeping will stop. I noted this as one of the items to be taken care of when I dropped the car off to have the door seals replaced. The dealership neglected to fix it. The bluetooth doesn't work. I have to have my phone plugged in, it won't pickup otherwise.
As of today's date, 07/31/2017, my car has 70,000 miles on it with coverage that's supposed to extend up to 100,000 miles. The car sounds like a go kart when I start it and turn it off. I've contacted BMW several times asking what they will do in terms of a tradein. I'm tired of having this car serviced and out of commission for days, at times, weeks. I use my car for my business. There are certain standards that should be met by BMW considering the consumer is paying for the brand name and customer service that is supposed to be associated along with. If I wanted a car that was going to be in the shop every month, I'd buy a 3k beater off of Craigslist. BMW has only offered me $1,500 towards a NEW BMW as a resolution. Completely unreasonable. This car is a LEMON. I would expect the company to recognize this and offer a more reasonable resolution. This is my third BMW. Where's the customer service? Perhaps at Mercedes.
I purchased my dream car 4 years ago. I was so excited but then for the last 3 yrs, I have been taking my 645ci to BMW of Annapolis complaining about my transmission. Each time, they told me they couldn't duplicate the problem but took care of other issues. I had a 3rd party warranty that they charged close to $14,000. Not once could they diagnose the problems with transmission. The last few times I took it, the transmission malfunction light was on. One of the service advisers even saw it. But again I was told they couldn't duplicate the problem. In May 2017, I again took it there since my light came on again. They had my car for weeks, but I was told to pick up the car. They couldn't duplicate the problem.
A few weeks later, my car would not go in reverse and the transmission light came on again. I called and spoke to the Service Manager Steve **. He told me to bring it to him and they will take a look at it. Well, my husband was able to get it there and told him that the car would not go into reverse, reminded them that I just had it there for the transmission issue and showed picture of the transmission light. Once again, I was told they couldn't duplicate the problem. Their foreman sent me an email stating he reviewed all my previous complaints (which a documented in email) and stated they couldn't duplicate the problem, but that I needed a new transmission shifter selector lever ($1,500) but couldn't guarantee that would take care of the problem. Also stated in email that he notice they showed a pattern of low voltage issues (which I never was told before).
My warranty expired the beginning of this year (due to time on mileage). Not once was I informed of the low voltage issues and nothing was ever done about my complaints of the transmission. This would have all been covered but now it is not. I contacted the corporate office, Group 1 Auto. They are the owners of BMW of Annapolis. I received a call from Steve ** from their office. I had him on a conference call with my husband so he could explain our issues. While my husband talked to him, Mr. ** snickered several times while my husband was talking. My husband asked if they was laughing at him. I found the snickering very rude. All I wanted was some kind of resolution with my car.
I wanted to know why the transmission light kept coming on (both my husband & I have had problems with the shifting or slipping of the transmission). We were never given an answer. I didn't want to put $1,500 into the car and that not be the problem. I wanted answers. Instead I got "we need the loaner car back" and "Do you want us to put in shifter?" Well it turns out Steve ** was at the BMW service department. He told us on the phone "we need the loaner back and we will not do any work on your car so please take it to a different BMW service department". I have never in my life been treated in this manner. They couldn't figure out the problem and instead of calling the Corporate Team (which I found out BMW has to figure out problems like this), they wouldn't work with us.
My husband ended up getting the car (with no reverse), and noticed damage to the dashboard and curb straps (that were not there when car dropped off). He also had to call the police in order to get the information on who actually worked on our car (test drove it and tried to diagnosis) since BMW would not give him that information. Now I am without a working car, a broken dashboard and still do not know what is wrong with the transmission. I don't understand how it got to this point. Why were the experts not called when they couldn't duplicate the problem. Especially when I told them I was having problems in 2014? This could have been avoided had they taken the extra steps. I understand parts need to be replaced, but I feel it was never diagnosed properly. I am in total disgust. This has given BMW a bad name.
On August 24, 2014 I purchased a used 2009 BMW 335i with 58,213 miles. Unfortunately, from the time I drove vehicle off parking lot, it has been nothing but a money pit. I will start out with when I had to return the car to dealership shortly after purchase because the sunroof did not work properly. The problem was fixed, however it was just the beginning because more problems ensued and it seems like there is no end in sight. Not long after, check engine light is always on, I think it is the oil, even though it is about three months that I have car. I take car to get oil changed only to find out that it needs new shocks. I paid handsomely for new shocks in hopes that I am good with car. However, when I collected the vehicle and started using it again, a problem still existed. Three weeks later, I take it back to mechanic and they do a diagnostics test and determine that it's the engine! The engine cylinders are misfiring.
I havent had this car for 6 months and there is a major problem. My warranty was up but I was led to believe with the 82 point inspection that I had a good car, I mean it's a BMW. Engine problems are big deals which is why I had to contact the dealership. The person who sold the car to me, took car to get checked out with the dealerships BMW service. The diagnosis I was given was that I needed to be using high quality gas and dont go below a quarter of a tank before refilling. I was then sent on my way. I was patient but two months pass and check engine light still lighting up. My car is shaking and I now know I have a LEMON of an expensive car. I actually took car to the San Antonio BMW dealership because I wanted to know if they had seen the car and I was told that dealership never brought the car in to check for misfires.
So I contacted dealership again and thankfully, management agreed have the engine cylinder misfires fixed. After that repair they were done with me. I really felt that all problems were resolved and now I must maintain and keep up with repairs that would happen as more mileage was put on the car. I had forgotten that I actually had a lemon of a car. My nightmare was really about to begin. In August, it will be three years since the purchase of this 2009 BMW which currently has approximately 97,200 miles. Here is the rundown on repairs since purchase, however I may have left some out: Water pump, New tires (the warranty dealership sold me was bogus), Coolant, Serpentine belt, Air conditioning, Brakes, Oil pan gasket, Valve cover gasket, Oil hoses, Engine drive belt and tensioner, Spark plugs, Direct engine coils, Upper and lower pulleys.
As of today, the car is in the shop because it turns out that the reason the power steering belt keeps breaking (second time it was replaced was in April 2017 so this is third time to replace) is because there is a crack in a mounting bracket of the power steering pump. Mind you, I had taken the car to the BMW dealership for a diagnostics test on June 27 June 30, 2017 because the car had been running in limp mode since May which is dangerous especially driving during rush hours to and from work. Our mechanic's diagnosis suggested it could be an indicator that the high pressure fuel pump needs to be replaced and mechanic did not want to work on it in the event that it was the high pressure fuel pump which is under warranty and only the BMW dealership is able to replace. The car was at dealership for three days for diagnostics only to find out that it was not the high pressure fuel pump but the low pressure fuel pump sensor.
Upon reflection, I learn that not all issues with car can be determined with diagnostics otherwise that power steering bracket crack would have been revealed since I was having to replace the belt for the third time. The costs for repairs are power steering problem is approximately $1100 and fuel sensor approximately $500, I hope. Fuel sensor pump is scheduled to be fixed this Thursday with the dealership but now I will probably have to rescheduled since I just had to pay $1305 for the spark plugs, coils and valve cover gasket. Total costs thus far, are well over $11,000 and rising after this repair be worked on now. No worries I have receipts. I have been so frustrated and overwhelmed with these car problems that no one should have to deal with in this short period of time for a presumably well-made top of the line car.
I have been inconvenienced because of the many times of being carless and have taken time off from work to get car repaired because mechanics do not work weekends and as a teacher I have to schedule based on my teaching schedule. I contacted BMW North America because I wanted to know if these problems are typical and if I had any recourse to consider. They take no responsibility for a lemon of a car and advised that I contact the dealership who sold me the car because they had no records on the maintenance of the car. I also informed the lienholder because the cost of repairs and still owning on the car just doesnt make any sense to hold on to a lemon of a car.
I HIGHLY RECOMMEND THAT NO ONE BUY A BMW! I understand maintenance and replacing parts but geez this car started falling apart at 60,000 miles. Now the only recourse I have is to trade in car while I am upside down and buy something safer and less expensive because I can't afford more repairs. Amazing how these "top of the line" car manufacturers take no accountability for such poorly manufactured cars. I was suckered by the name brand and thinking it made it a better vehicle. Live and learn.
I owned a 2008 BMW 335i. My car got caught in fire yesterday and it covered with flames. Luckily I got out the car quickly and nobody is hurt. It's too dramatic and I would never have expected this. I used to love its apparent and the car's handling, even though there are numerous problems I had to deal with (random misfires, water pump, fuel pump and crankshaft position sensor failures). Up to this point, I am hesitated to buy another BMW in future. I Googled and there is a list of news reported about BMWs get caught in fire.
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