BMW Reviews

Update: Today, I had a constructive conversation with Garrett from Sewell, and I want to share the outcome. Garrett approached our discussion with the utmost respect, humility, and genuine concern, which allowed us to gain a much clearer understanding of the situation.

My 2021 BMW X5 M Comp has a front-end issue that BMW has no solution for. There are many other models that have the same issue. The issue is the performance tire recommended for the car will make loud popping noises in cooler weather when the wheel is turned deep at low speeds. It is very loud inside the car and can be heard outside as well. It is quite disturbing and embarrassing if your friends or colleagues happen to be close when you drive away. They say you need all season tires to eliminate the issue, but in the case of my car, there isn't a full set of all season tires made that will fit the car. So, if you were to do this, you would have to have mismatched tires.

Over the last 10 months, we have had our x7 in the shop 8 times and it has been towed multiple times. First we had issues with the passenger rear door jamming and then drivetrain issues. We contacted customer care and they only offered to refund one month of payment. I am extremely disappointed with BMW’s reliability and the poor customer service.

Air bags didn’t deploy after a bad accident. I own a 2018 BMW X6. Spoke with Eddie in relation, like I stated in the above review. He stated they will pay for the rental car that I have been in since the accident and also give me 4k towards another vehicle with BMW which is nothing to put down on a BMW. He has not yet to return my phone calls or emails. Do not purchase this vehicle. Remember safety is always first. I could’ve lost my life. My head hit the window and I hurt my left leg. Maybe if the airbags would’ve deployed, this could’ve been prevented. We pay too much money for these vehicles for them not to protect us.

2020 BMW 330i. Just had to replace the entire shift assembly because car suddenly wouldn’t start or even shift into neutral. Cost $2800.00. Why would a shift assembly fail unless it was designed to fail and keep revenue flowing to BMW and dealerships. Never will I buy another vehicle made by BMW or any of its subsidiaries. Pure garbage.

Received horrible disrespectful, demeaning service from supervisor in dept in BMWFS that handled totaled car. She refused to listen and was oblivious to my reasonable request. Although she said I wasn’t responsible for any more payments I told her I was still bills. She said don’t worry it’s system generated. I asked if she could put that in writing. She replied she could only make verbal statements but not written ones. When I tried to explain why I felt more comfortable with it in writing she became nasty, aggressive unprofessional and hang up on me. Her attitude, disposition and inappropriate language reflected poorly on the BMW brand.

I hired BMW Roadside Services for a battery jumpstart, the mechanic on scene did not know where the battery was and proceeded to jumpstart the auxiliary battery instead of the main battery, Resulting in burnt cables and damages to my car. Upon reaching out to BMW Customer Service, I was basically informed they use a third party provider for these services and I had to take up the claim with them. Received no support whatsoever when THEY (BMW) are the ones who chose, hired and have a contract with the third party supplier. It's been almost a month and my car is still in the dealership.

I have a BMW X1 and I have a problem with the battery and I need to buy a new battery and install it. So I called BMW Markham location asking to bring my car to install a new battery. That's on December 2 and I have been told that the first appointment will be available is December 11. Then I asked it's an emergency because it's a battery and I need the car. I can't wait 10 days to just change the battery so I said, "You should have an emergency appointment for this cases," and they said, "You can walk in and leave it and probably you will leave it for 2 days until we can change the battery." Really this not acceptable at all. I bought a BMW thinking that I will get a good service but unfortunately it's very bad service.

Please do not buy BMW 760ixm 2024. I have to wait 6 weeks for parts and for repairs 2 months and no loaner given, small freeway hole bump cost repairs over $23000.00 after they fix car. Keeping 2 months I have paid $1900 lease a month for 2 months $3800.00 not even driving car plus insurance and after repairs within 2 days engine light on detected. Now I have to drop car again to dealership and while my car was in BMW repair shop I call my service advisor near about 10 times but he never returned my calls so I urge you. Do not buy any BMW especially from Mini BMW dealership on Hwy 59 & Bissonnet. They will make you all false promises to sell cars. After they sell to you they are trouble service or repair dept, buy any other car but not BMW please.

Terrible experience with the customer service and Sales after purchasing my vehicle. The customer service team displayed a complete lack of concern for any issues I faced. There was no support provided for the problems I encountered with the vehicle. Instead, they seemed more interested in making money by constantly claiming that various services were required, even when they weren’t necessary. This approach felt like a blatant attempt to extract more money from customers rather than genuinely helping them.