BMW

Apparently they like to leave out that because you lease it means the title belongs to them not you and the states don't allow the exceptions because the title is owned by BMW. Horrible experience trying to deal with this and in the end had to pay a tax I never should have had to pay. Stay away from BMW leasing if you are a Soldier.

Not only that but last year, I was in Europe for a month or so and totally forgot to pay my monthly charge, was 30 days late and paid as soon as I came back to the US and opened my mail. That was the only late payment I had during my entire lease. Well guess what, BMW reported it right away and my credit score got impacted so bad it prevented me to purchase a house. I wrote a letter to try to solve this issue, they ignored it. BUT the sales team kept harassing me to try to sell me a new lease... Yeah, you guys can keep trying. I don't want to deal with BMW EVER again!

My main concern was that my car was running properly. Not that my car would be smashed. How does that happen? Then for the manager to be so rude and mean to me blaming me like I did that damage. As he walks in he says to me “looks like someone is going to need a new bumper!" That is no way to treat nor talk to a customer who just spent money and then having her car damaged from someone at BMW. Unacceptable. No one should have to go through this. Horrible.

Your company is so tricky. Tried to get me purchased additional miles, but never ever, not on the phone nor on the Addendum, that clearly stated that any unused miles will NOT be refundable. I hate business like BMW that is so tricky in their own words and agreements and don't tell their customers everything. I will post this scam on Facebook and let everyone know not to buy or lease BMW cars.

There was a third party involved. I offered to pay a transfer fee, have the car reinspected or whatever yet BMW would not transfer the warranty. I was surprised that BMW wouldn’t want to stand by a car that they certified as good based on a transfer of ownership that involved a third party. That seems like bad business to me and way to force a new owner to repurchase the same warranty again. I would suggest others be aware of this clause when purchasing a used BMW.

So I knew the car wouldn't arrive on time because it was a little after four when I called back roadside and made reservations for the car to be stored at the towing company until Monday morning but I had to upgrade the amount I paid from 139.00 to 169.00 because of storage time. I was told the first payment couldn't be reimbursed over the phone but that I'd receive it in three to five business days. I continued out of town on the 30th through Greyhound and returned on the fifth. I kept running into the resistance of phone tag when I returned but finally got through with email correspondence.

When I visited the BMW of Manhattan location I spoke about the issues and options concerning the car. The 189.00 payment for diagnostic and the issues that needed to be addressed. I was told I needed the alternator replaced and battery fixed then another diagnostic needed to be done to see what caused the recharger to stop charging and the battery to die.

I explained that I had some one oil the car and wanted to know if that could be the cause because he used oil that was not suggested by my previous mechanic; it was Mobile synthetic and I wanted to make sure it hadn't shocked my system causing the car to fail (BMW 750i 2006). I also didn't want to pay for a diagnosis and fix it only to pay for another diagnosis and realize my system was shot. I feel he should have been able to give me that information the first time opposed to being charged so many times. The service area associate assured me it was not the oil but he needed to fix the car first then re-diagnose.

So, I asked about the financial assistance program that I was told they didn't have. I was also told if the car was fixed and not picked up I'd be charged 85 dollars a day for storage. So I asked the service adviser Denise ** did she have the information for the towing company. I wanted the car towed back to she said "No". I then stated I have it in my papers I will call and have it picked up and she replied "I do have it". She gestured to a folder in front of her and she said "I'll call and make the arrangement and the car will be picked up Monday" (This was a Saturday again and they closed at 5).

Its been two weeks now since the car broke down and I have not received my reimbursement. I called BMW roadside. They cannot give any information or a telephone number to speak with someone who can explain why I don't have my 139.00 back. The woman on the phone sounded unusually uncomfortable and told me I had to send a letter to the claims department. That's all the information she could give me; that there was no number I could call. I expressed my concerns about no contact by phone and not receiving a follow up (which she said I should have gotten). I've googled and cannot find a number for BMW claims or reimbursement and they insist they can't help me on the phone.

I called BMW of Manhattan and was greeted nasty. I wanted to know where had the car been delivered to and the woman on the phone said "It was delivered to the shop where I was having it fixed" (she said it wasn't there). I told her I didn't make arrangements and where's my car. She told me to hold on and transferred me to Denise ** who said "she never made the arrangements and never agreed to it". We went back and forth on the phone till I finally asked where's the car and she said "It's still in the service area". Today is 10/13/17 and the car has been there since 10/02/17.

I think BMW of Manhattan is a in every area from the financial assistance to having the car fixed and also on delivery. The attitude of the managing staff I've run into is very unethical. I feel it's bad business to take my money and now I have to chase it and get spoken to rudely. There system is not put together professionally; unless they're just common thieves. I would like my money returned and car delivered and as I write this long (hour-some) letter the email had still not generated on my phone for an update (as she called it). BMW gets no stars from me. I wish I never bought the car. (I wanted an Impala.)

Oh, and when I returned to my car to retrieve stuff from my trunk. They had left food in the car that was rotting for the time it was there. The windows were rolled down and big flies were in my car. I had little groceries in the car and though it might not be their job, if you are working on it and it's in your garage common courtesy and your environment should have made you throw away sour milk, juice and hamburger meat. (I'm just saying.) But I'm not on fb so I won't. ;) I didn't know I'd need receipts at the end for this but I can furnish upon request.

After turning in my i3 at the two year lease end, and making every payment like clockwork, and returning the car in immaculate condition (nothing found wrong by the independent examiner), they are suddenly hounding me to pay them $353 purportedly so they can use that money to sell the car to someone else. "What," I said? "I leased the car from you, it's your responsibility to sell it." I have tried talking to them but they claim that this money clawback fee, is somewhere buried in the fine print of their agreement.

Strangely, no matter how many times I spoke with all of the people at the dealership no one ever made me aware of this situation. And the Financial Services Group was irrational when I called them. When I explained that I bought another i3 but I didn't finance it, they wouldn't take off the fee. It would seem that finance group at the dealership needs to tell the customer when we are in there signing pages and pages of documents. But my real wonder here is why BMW management would want to pursue this after the fact, fee extraction extortion strategy.

I was told, now after the fact, that had I did another financing with BMW finance they would have waived the fee. However, the reason I didn't buy the i3 I had from the dealer was because I was told that I would have to pay a $2,200 "customer loyalty fee" over the street value of the car. And I actually have this in writing. Is this a rational thing for a customer to be told? Is that what loyalty means to BMW Finance. Hey you are loyal, so you need to pay $2,200 more for the car? For $350, and what they want it for, I can tell you that they aren't earning goodwill and keep customers this way. I have two other tax issues that harmed me that was also part of their program. These were tax related and needlessly abusive policies. Anyway, I don't think I will be leasing another car from BMW Finance.

So I paid for a new wheel (discounted 50% by BMWNA after filing a complaint) and took the car to Discount Tire and bought 4 new Conti Extremes in trade for the run-flats at $30 each. Cost me $758. They inspected the right rear tire and saw no evidence of damage. There was also no evidence of impact to the wheel - just the hairline crack. BMW of San Diego could have done the right thing by replacing the defective wheel at no charge (the car is still under warranty), but instead tried to fleece me for the full cost of a new wheel and a tire that wasn't damaged. In fairness, the service manager, William **, made a good-faith effort to make this right. But the dealership and BMW didn't care. BTW, the car actually handles much better with the Continental Extreme Contacts, and the ride is much more comfortable. We just have to pray that she won't get a flat, because there ain't no spare.

From the last service, 3 weeks later, the driving mileage shows 570 miles, I start to hear a sharp noise, and soon the "service engine soon" light turned on. I brought the car back to BMW shop, after diagnostic, BMW has quote again 3000+ USD for some other parts to be changed, and told me to reset the software back I need to pay 500 USD to remove that. It is ridiculous after the full service with a lot of recommended parts replacement, just after 3 weeks the car has such a big issue again, especially there were about 10 days we actually didn't use the car in between. I am very disappointed with BMW quality, also very disappointed with the service quality.

My husband called BMW customer service and complained to Charles ** about what a rip off scam this was and that we wanted to see the tire they measured so can measure it to see this 1/32", when the rest of the tires were above their so called standards. Mr ** had no remedy for my problem and was virtually speechless. First and last BMW. Tire wheel protection with them is definitely a JOKE! Management at Flemington BMW did nothing! Lost a customer.

I took my car and went on the freeway for couple miles. The check engine light came back on again. I assumed that they didn't test drive after the repair. I ended up to take my car back to the dealer the next day. They did another diagnosis and found a different problem. It was fuel tank venting valve. This time the problem seems fixed. I think I shouldn't pay for the diagnosis fee because I let them repair in same dealership. They didn't told me there were diagnosis fee prior to my authorization of repair. Second, I paid $190 for the fault repair pump which the fuel tank venting valve shouldn't cost that much. My suggestion is that you want to make sure what is total amount you have to pay... Watch out for any hidden cost.

I have owned several different cars that were much older and never had a leak anywhere. I do not understand how BMW can claim this is the Ultimate driving machine. My interior issue is with the driver door grab. It is made with some kind of soft material. The problem is it melts due to the extreme heat. Living in the South, we have very hot summers. I do use sunscreens. However it doesn't help. I had to remove the material and now I am left with an ugly looking door grab. Needless to say I am out of pocket for these fixes, Both problems I believe are manufacturer defects. My local BMW service center is in agreement with my reasoning. However BMW won"t fix anything. My next Ultimate driving machine won't be a BMW.

They eventually covered them but never bothered addressing the fact that the carpets were soaked for weeks while I waited for an appointment to get the seals fixed. One would think that they would dry and professionally clean the carpets to rid of mold and mildew. They didn't bother, so now there's a lovely smell of mildew throughout my car. This brings me to one of the rear doors not opening for months due to the lock not working. I can only assume this is because water was running through the door panel when the seals weren't working. Another fix. There's a short in the passenger seat's sensor. I have to keep the seat belt buckled when the seat is empty just so the annoying beeping will stop. I noted this as one of the items to be taken care of when I dropped the car off to have the door seals replaced. The dealership neglected to fix it. The bluetooth doesn't work. I have to have my phone plugged in, it won't pickup otherwise.

As of today's date, 07/31/2017, my car has 70,000 miles on it with coverage that's supposed to extend up to 100,000 miles. The car sounds like a go kart when I start it and turn it off. I've contacted BMW several times asking what they will do in terms of a tradein. I'm tired of having this car serviced and out of commission for days, at times, weeks. I use my car for my business. There are certain standards that should be met by BMW considering the consumer is paying for the brand name and customer service that is supposed to be associated along with. If I wanted a car that was going to be in the shop every month, I'd buy a 3k beater off of Craigslist. BMW has only offered me $1,500 towards a NEW BMW as a resolution. Completely unreasonable. This car is a LEMON. I would expect the company to recognize this and offer a more reasonable resolution. This is my third BMW. Where's the customer service? Perhaps at Mercedes.

A few weeks later, my car would not go in reverse and the transmission light came on again. I called and spoke to the Service Manager Steve **. He told me to bring it to him and they will take a look at it. Well, my husband was able to get it there and told him that the car would not go into reverse, reminded them that I just had it there for the transmission issue and showed picture of the transmission light. Once again, I was told they couldn't duplicate the problem. Their foreman sent me an email stating he reviewed all my previous complaints (which a documented in email) and stated they couldn't duplicate the problem, but that I needed a new transmission shifter selector lever ($1,500) but couldn't guarantee that would take care of the problem. Also stated in email that he notice they showed a pattern of low voltage issues (which I never was told before).

My warranty expired the beginning of this year (due to time on mileage). Not once was I informed of the low voltage issues and nothing was ever done about my complaints of the transmission. This would have all been covered but now it is not. I contacted the corporate office, Group 1 Auto. They are the owners of BMW of Annapolis. I received a call from Steve ** from their office. I had him on a conference call with my husband so he could explain our issues. While my husband talked to him, Mr. ** snickered several times while my husband was talking. My husband asked if they was laughing at him. I found the snickering very rude. All I wanted was some kind of resolution with my car.

I wanted to know why the transmission light kept coming on (both my husband & I have had problems with the shifting or slipping of the transmission). We were never given an answer. I didn't want to put $1,500 into the car and that not be the problem. I wanted answers. Instead I got "we need the loaner car back" and "Do you want us to put in shifter?" Well it turns out Steve ** was at the BMW service department. He told us on the phone "we need the loaner back and we will not do any work on your car so please take it to a different BMW service department". I have never in my life been treated in this manner. They couldn't figure out the problem and instead of calling the Corporate Team (which I found out BMW has to figure out problems like this), they wouldn't work with us.

My husband ended up getting the car (with no reverse), and noticed damage to the dashboard and curb straps (that were not there when car dropped off). He also had to call the police in order to get the information on who actually worked on our car (test drove it and tried to diagnosis) since BMW would not give him that information. Now I am without a working car, a broken dashboard and still do not know what is wrong with the transmission. I don't understand how it got to this point. Why were the experts not called when they couldn't duplicate the problem. Especially when I told them I was having problems in 2014? This could have been avoided had they taken the extra steps. I understand parts need to be replaced, but I feel it was never diagnosed properly. I am in total disgust. This has given BMW a bad name.

I havent had this car for 6 months and there is a major problem. My warranty was up but I was led to believe with the 82 point inspection that I had a good car, I mean it's a BMW. Engine problems are big deals which is why I had to contact the dealership. The person who sold the car to me, took car to get checked out with the dealerships BMW service. The diagnosis I was given was that I needed to be using high quality gas and dont go below a quarter of a tank before refilling. I was then sent on my way. I was patient but two months pass and check engine light still lighting up. My car is shaking and I now know I have a LEMON of an expensive car. I actually took car to the San Antonio BMW dealership because I wanted to know if they had seen the car and I was told that dealership never brought the car in to check for misfires.

So I contacted dealership again and thankfully, management agreed have the engine cylinder misfires fixed. After that repair they were done with me. I really felt that all problems were resolved and now I must maintain and keep up with repairs that would happen as more mileage was put on the car. I had forgotten that I actually had a lemon of a car. My nightmare was really about to begin. In August, it will be three years since the purchase of this 2009 BMW which currently has approximately 97,200 miles. Here is the rundown on repairs since purchase, however I may have left some out: Water pump, New tires (the warranty dealership sold me was bogus), Coolant, Serpentine belt, Air conditioning, Brakes, Oil pan gasket, Valve cover gasket, Oil hoses, Engine drive belt and tensioner, Spark plugs, Direct engine coils, Upper and lower pulleys.

As of today, the car is in the shop because it turns out that the reason the power steering belt keeps breaking (second time it was replaced was in April 2017 so this is third time to replace) is because there is a crack in a mounting bracket of the power steering pump. Mind you, I had taken the car to the BMW dealership for a diagnostics test on June 27 June 30, 2017 because the car had been running in limp mode since May which is dangerous especially driving during rush hours to and from work. Our mechanic's diagnosis suggested it could be an indicator that the high pressure fuel pump needs to be replaced and mechanic did not want to work on it in the event that it was the high pressure fuel pump which is under warranty and only the BMW dealership is able to replace. The car was at dealership for three days for diagnostics only to find out that it was not the high pressure fuel pump but the low pressure fuel pump sensor.

Upon reflection, I learn that not all issues with car can be determined with diagnostics otherwise that power steering bracket crack would have been revealed since I was having to replace the belt for the third time. The costs for repairs are power steering problem is approximately $1100 and fuel sensor approximately $500, I hope. Fuel sensor pump is scheduled to be fixed this Thursday with the dealership but now I will probably have to rescheduled since I just had to pay $1305 for the spark plugs, coils and valve cover gasket. Total costs thus far, are well over $11,000 and rising after this repair be worked on now. No worries I have receipts. I have been so frustrated and overwhelmed with these car problems that no one should have to deal with in this short period of time for a presumably well-made top of the line car.

I have been inconvenienced because of the many times of being carless and have taken time off from work to get car repaired because mechanics do not work weekends and as a teacher I have to schedule based on my teaching schedule. I contacted BMW North America because I wanted to know if these problems are typical and if I had any recourse to consider. They take no responsibility for a lemon of a car and advised that I contact the dealership who sold me the car because they had no records on the maintenance of the car. I also informed the lienholder because the cost of repairs and still owning on the car just doesnt make any sense to hold on to a lemon of a car.

I HIGHLY RECOMMEND THAT NO ONE BUY A BMW! I understand maintenance and replacing parts but geez this car started falling apart at 60,000 miles. Now the only recourse I have is to trade in car while I am upside down and buy something safer and less expensive because I can't afford more repairs. Amazing how these "top of the line" car manufacturers take no accountability for such poorly manufactured cars. I was suckered by the name brand and thinking it made it a better vehicle. Live and learn.