BMW Reviews

I bought my wife a 2023 X7 with the M package back in 2022. Her brakes have been squeaking for the last year. It's so bad that she is embarrassed when she pulls into a strip mall or any other parking lot and people are around. People have actually put their hands over their ears as she comes to a stop. She brought her car into the dealership and they basically blew her off. They said that it's normal and there's nothing they could do about it because she has performance brakes. She did not need pads or rotors and only had 32k miles on the car. This was a huge slap in the face and I will never buy a BMW again for their horrible customer service and disrespect for their customers. I'd like to add that I have had a number of cars (Porsches, Audis and Mercedes) with performance brakes and never had squeaking.

I’ve been a customer since 2022. They advised a timing chain. It’s 2025 now and they are advising a timing chain again? I been coming back and forth since now the warranty is up they say I need one again. What a rip off.

I took my car for service. They decided to fix something else that I never told them to fix. After they fix it they calls me and say that not the problem. It's something else wrong with the car. I told them to fix the issue in the business instead they fix something else that wasn't the problem and charged me all this money. I have try to reach out to the manager however no response back. Then they decided to charge my car for a toll after the worker told me don't worry about the tolls. More lies. Now I received an bill about it and you'll charge me without my permission. I will never take my car there again. The BMW on Main Line will always overcharge you.

I took my 2016 BMW to the BMW North Milwaukee dealership on 4/18/25 for a repair. I left the car there. They gave me a loaner. They never called to tell me my car was done and ready to be picked up, so I went back before they closed. It was finished. But, when I went to drive it out of the service department, it now made a noise when I put the car in reverse - the back up sensor went off even though there wasn't anything behind me. I told my consultant. He looked at the car. We noticed that one front sensor was now crooked and the front license plate was bent. We didn't have time to stay and have it looked at/fixed. I brought it back today to have it fixed and they refused to fix it. The sensor noise was not there when I brought it in April and now there is a noise. They are telling me it is not their fault. I want them to fix my car!!!

I leased this car just 3 weeks ago and I got several problems, I sent a message to Hemet **, sales manager, at 10AM on 4/22 explaining how many problems I have in my car. Multiple several problems with photos and videos. NO ANSWER till this moment, not even text message. My recommendation was: if can send Bishoy ** the tech to see what's the problem. But even Bishoy did call, Hemet called one of my friends told him if he has a problem ask him to come to Long Beach.. THE WORST CUSTOMER SERVICE EVER I HAVE SEEN. CARELESS, NO SERVICE AT ALL FROM BOTH HEMET AND BISHOY. My car in the garage. Very scared to ride this car. I regret it that I got my car from this location. VERY BAD REPUTATION.

BMW might have the reputation of a luxury vehicle, but the experience that comes with it is anything but. First off, BMWs are among the top stolen vehicles—a fact that BMW is well aware of. And yet, their so-called security features are practically useless. The GPS tracker, which should help recover a stolen car, can be disabled in seconds, leaving you completely helpless.

Love the car — it delivers excellent performance, with precise handling, strong acceleration, and that signature BMW driving experience. However, there are several areas where the vehicle doesn’t quite meet expectations for a luxury SUV. The interior quality is underwhelming. Some of the materials and finishes feel cheaper than expected, and the overall craftsmanship falls short of BMW’s usual standards. Too many essential functions have been moved into the app, which creates unnecessary friction. Relying on your phone for basic controls isn’t always convenient and takes away from the intuitive feel you expect in a high-end vehicle.

I bought Brand New BMW X5. It came with a scratched windshield. At first they said I am over 90 days. But then the corporate guys said my warranty is 4yrs / 50k. But basically I am bouncing between the dealer and the Corporate customer service center. There is no way I can cause a nice curve line that is probably caused by the Viper blade arm either in the factory or the dealer.

I've been a car enthusiast all my life and never was more impressed when I took my first test drive with a BMW. (M440 X Coupe) The overall quality from performance. style, superior interior and handling was something like I've never experienced before. I had absolutely no hesitation after returning to the Dealership to custom order a new 440MX. For the first time when buying a new car the price wasn't even being considered. Now I realize why I've seen some car owners, who can't afford this quality of car, place BMW logos emblems on their lesser expensive cars.

I’m very disappointed from service department Elmhurst BMW in Illinois. Especially, John **! The only thing they’re trying to do is to rip you off! They don’t care about BMW reputation! I used to love these cars, but because of the really bad experience, wait BMW customer service. I’m gonna switch to somebody else!