AutoAccessoriesGarage Reviews

NOT the quality WeatherTech floor mats I have for my other vehicle. I was shocked when my two front floor mats and the 1-piece 2nd floor mats for my Subaru Outback came in a single, lightweight box. They are thin, low quality and do not fit snug to the floor; allowing debris to fall behind and underneath.... defeating their intended purpose of keeping the carpets clean and dry. I pray they are not a trip hazard when getting in and out of the vehicle. Lesson learned... I did NOT get what I paid for! At best, these mats are a $75 value and not the $230 I paid!! Very disappointing!!

After multiple attempts to obtain warranty on my Tonneau cover over a 2-month period, I was rejected by Auto Accessories Garage - supplier, and Trident - manufacturer (Toughfold II); their reason - uneven weight distribution not specified on autoaccessoriesgarage website. A complaint email to BBB website 5 months later obviously convinced them my complaint was legit. A new cover was sent 2 weeks later.

They won’t let me return a product I purchased two months that will not fit. I didn’t even know that it didn’t fit at the time because I didn’t have the money or time to install it but yeah I wouldn’t recommend them. If you're not sure because it says it’s fits my car but it doesn’t and when I’ve been to other sites and had that issue they would after at least money for their store if not a refund.

I wish I had read all the reviews BEFORE purchasing from this company. You better like the product you order (buy it from another company first) because they charge you return shipping and a 15% restock fee. I buy a lot of stuff on-line and this is the first company I have run across that does this. My return ended up costing me $40. I did not like the product so I could either keep a product I do not like and will not use or spend $40. I will not buy another product from this company.... go directly to the manufacture and get it direct. It's actually cheaper....

They wanted charge me for return shipping and a restock which basically came to about half the price of the item I wanted to return. I'll stick to Amazon Prime from now on. I will not be buying anything from them in the future.

I was lied to! The lady told me it shipped yesterday the 16th. Also I was excited to have a new go-to for my auto needs but after ordering 10 days ago and it hasn't shipped. Not to mention being lied to. I do NOT think I will order from you again unless you can make this right! Thank you. Randy **

Horrible customer Service. Purchase a $1800 Bed cover, was traveling, they send wrong model, they refused to exchange. They sent it wrongly, they don't want take responsibility, told they can't replace. I have to stay with this product that does not fit my truck. This is ridiculously bad customer service. Do not order from this company.

Ordered fitted floor mats for my auto, they charged my card and yet they conveniently have no idea where the order is or when I will ever see my order. I am reporting this company to my credit card company as fraudulent.

It's been over 2 weeks now, my item purchase and paid in full, I had many follow ups with their team over the phone and via their website customer page, they still don't know if the item is actually in stock where now I suppose to have it in my hand. I recommend you stay away from them and try other reliable resources. This service is a joke. This is all they had to say every time I ask them about my purchase: "Thank you for the email inquiry. Once we get a better update on your order status we will keep you updated via email. We do apologize for the delay, Thank you for your patience. Have a nice day."

Made some errors in my order on my part, these people were excellent righting my errors, Collette was wonderful, just hard to get service like this! She stayed online with us for over 30 minutes with great patience, product was also great.

I would not recommend buying any products from this company. They were quick to take my money, however their communication lacks greatly. I ordered my product and they said it had shipped right away, however after 2 weeks, I had not received it. The tracking showed it had shipped on their website (Jan. 13th), however FedEx stated that only the label was created. I asked for an update and they said they sent a message to the warehouse and to expect a response after 1-2 business days. When I reached out again, they gave me the same response that it would take 1-2 business days. The customer service person was very rude when I asked for an update and to return my product.

When returning a product they make you return the product UPS which is expensive instead of letting you mail product back the cheapest way make you mail it back expensive and then expect you to replace the product and charge you more for the product again. Would never buy or recommend again. Should have read reviews first

After reading reviews I should have not done business with these people. Ordered the wrong part based off their product description and now they are charging me a restock fee and return shipping. I can't believe how many reviews I have read that are exactly like my order and interaction with this company. Buyer Beware. They must make a ton of money on restock fees. 15 to 20 % of pure profit there as they can resell the same item over and over. SMH.

I am reviewing autoaccessoriesgarage.com for their customer service which was very unprofessional very hard to deal with on a certain product and returns they charge me extra for returns, shipping and handling, and restocking fees charged my card without prior authorization and still waiting for my refund because I decided not to return the product because by the time all the fees were charged I already paid half back. Will never ever be a customer of this company or with NAPA because they use this company please read reviews on everything before you do any business.

Our landlord raised the rent. So did all other landlords in Arizona. So... We had to move halfway across the country. But did we want our catalytic converter stolen on the way? No. So we bought the Cat Clamp from Auto Accessories Garage. It said "universal". We brought it to the mechanic who said it doesn't work on Toyota Rav4. So I went to return it They wanted me to print a ups label. I couldn't. Printer is packed up. So the guy on the phone said if I went to usps, they'd refund shipping fee as a courtesy. Long story short they never did. And said the fine print tells consumers there must be a 3 inch clearance on the vehicle. How the heck would I know that about my car? It says UNIVERSAL. Why would I think it wouldn't fit? And why don't they honor their promises?

These folks are nothing more than an affiliate seller. They stock NOTHING! They make their money on a % of the sale price. Worst yet they advertise products that are NOT available. They make false promises of shipping dates (which are fictional/estimates). Might as well buy stock in Halley's Comet. Buyer beware!!!!

BUYER BEWARE!! Auto Accessories Garage sells a Caliper Cover Kit that they refuse to accept returns if they do not fit. Their policy states: "Per our return policy any items that have been installed, used, painted, bent, scratched, altered or modified, or damaged in any way through abuse, misuse or improper installation can not be returned". 1st, How can you determine they do not fit without trying to install them as they were made? 2nd, based on their installation directions, there is NO WAY to avoid paint scratches with the installation clips provided as they need to be tightened to the caliper cover?

PLEASE READ! This company can care less about their customers. I ordered over 300.00 of product. I had issues one product not coming with the hardware to install. I called thinking they would just send out the replacement. I mean, that's good customer service. Nope, they had me send pictures of the box, and photos of the parts. So I sent... And here I am 2.5 weeks later, still no return instructions as promised in 3-5 business days. I have had to keep checking in, only to be told that they are still waiting to hear from the manufacturer. In the mean time, I still have no mud flaps or my money back. This company is an absolute nightmare to deal with. I will not be bringing my business back. :|

I ordered floor liners for my GMC pick up before I read the reviews on this page. That made me a bit uneasy so I tried to cancel. The next day I received my order and they were a perfect fit. The service was fast and the product was good so I'm a happy customer. They don't ship as fast as Amazon but then they are not Amazon.

Great experience ordering from Auto Accessories Garage. Lloyd Cadillac mats with Cadillac name and emblem are beautiful. Perfect fit. Great shipping and service. Will buy from Auto Accessories Garage again.

I ordered floor mats for my 4Runner. The front and back seat mats came relatively quickly however the rear cargo mat was not shipped. I chatted online and was told they would look at it. Then nothing, still nothing after over a week. Customer service is only available during the weekdays. They get mad at me for calling and complain they haven't been given sufficient time to contact Husky but there is no follow-up on their end. UPS tracking says they haven't received the product from them and are waiting. The AutoAccessoriesGarage tracking page states now that they are processing a return. I just want what I ordered. Never again will I used Autoaccessoriesgarage. I don't see how they can be in business.

I bought this trash man for my car at the end of May it was sent out June 19 of 2020, they sent the wrong size. After contacting them they said they would make another one. It’ll take about two weeks, I just called them today August 10, 2020 and they told me that they still haven’t made it yet, To take a picture of the old Dash mat, Which I already did before when they said they want to picture of the wrong size, they are terrible. Stay away.

My order from Autoaccessoriesgarage.com arrived the day they said it would ship. I read reviews on this site after I ordered and almost had a heart attack! So what I’m saying is these people may or may not have had the issue stated.

I placed my order on June 27th, their website said shipping 7/2-7/7, well I just reached out to them again and now they're saying the end of August. This is ridiculous! Don't trust this family owned business. When I placed the order over the phone they didn't give me any indication that my order would take two months. Plus they already charged my credit card.

They state on Amazon they have items in stock and give delivery dates. They don't actually have them in stock, and cannot meet the advertised delivery dates. When I ordered mine on 6/4 they said they had it "in Stock" and had a delivery date from 6/13 - 6/19 (which is perfect, because I needed to install it on my vehicle no later than 6/20). On 6/12 it had not shipped yet, so I called them to find out what the delivery date would be. I was told approx 7/13, and that they did not actually have any in stock, they were an authorized distributor from the manufacturer. I informed them that I was looking at Amazon while talking to them, and per Amazon they had one in stock now, with a delivery date of 6/26. They said they had none in stock, and the only help they could give me would be to cancel my order.

Checked the review on their website all 4 and 5 stars. Reviews must be send to them by email for their review and approval. All the negatives are here and other sites. Bought a set of AVS in Channel Ventvisors for 2017 Ford Fusion and a Coverking Sun shield. Upon receipt of the Ventvisors I installed the front drivers window first following all instructions. Upon closing the window the rear edge of the glass caught the edge and twisted it upwards slightly damaging the product and my seal. Called for return and the lady chew my head off. Told me it was my fault because I didn't leave the window closed for 72 hours. She missed the part where I was unable to close the window at all. Lots of evasion and steps to stall the request for return while blaming the me and manufactures. They finally got the product back 3 days ago but no refund. Called again and told to wait 3-5 days again.

Only after I called them out on the fact that they charge over $20 more of the same part did they offer a discount. Then tried to tell me it was not the same part or company being sold for less. Not even the same company and part, the SAME part number! Stay as far away from this company as you can!

I purposely called their customer service to help place my order for the WeatherTech Floor mats as I was having a hard time finding the correct one on their website. They helped place the items in my cart and place the order. When the mats arrived, they did not fit. Now I need to return them and am being charged a shipping charge of over $20 +. The amount they are refunding me doesn't even match the price of the item on their website! So I am out around $30 for their mistake. Also, WeatherTech is not charging this fee to return the item, it's completely AutoAccessoriesGarage making money off the return. I do NOT recommend using them to order, instead try Amazon or go direct to vendor.

The product I received was good but for the wrong vehicle. When I asked for a switch, they didn't have floor mats for my car, so I had to just do a return. They charges me a 15% restocking fee and provided a shipping label from UPS that I had to use to get my return credit, and charged me another $20 for the label. All told, my $60 purchase resulted in a $31 refund. And I had to email them to get them to credit my charge card for the return after they had it for probably 5-7 days. I'm not sure they ever would've refunded me otherwise. These folks make all their money off returns. Stay away.

I bought floor mats before Xmas for a gift and they sent the wrong ones. It has been 2 weeks working on a return and still no solution. They have been horrible to deal with. I would never buy from them again!!!