Auto Computer Exchange Reviews

I have tried calling them multiple times and every time I am able to get someone and by someone I mean “LISA” on the phone they are rude, have hung the phone up on me and have only been giving me the run around. So last Friday 1/20/23 I again attempted to call them and like always they would pick up and immediately hang the phone up. I attempted this many times before my wife decided to contact them from a different phone number and guess what they answered. Spoke to a “stephanie” but we know in reality it was lisa. My wife was never rude or disrespected this “stephanie/lisa” person and the way my wife was treated after she inquired about this refund that was suppose to happen since October, I was absolutely flabbergasted.

Unfortunately, just like previous times I was able to speak to someone she gave me the same information that I would be receiving a refund whenever they decide to get around to it and again hung up the phone. I tried explaining the situation to her. Unfortunately she would not let me get a word in before she decided to hang up on me. $1200 might not be a lot of money to them but I worked very hard for my money.

The customer service they have provided has been horrible from the moment I was told I would be receiving a refund in October. I had been doing business with this company for 8 years and had never had an issue until the moment a refund was requested for a product I never received. I have submitted a complaint to the BBB as well as my bank and I guess they were made aware of it because by that afternoon the owner LEWIS called me wanting to speak about the situation thankfully our conversation was recorded. Per Lewis he had not been made aware of the situation and was very apologetic. Stated that I would have my money back by Monday 1/23/23. Well it is now 1/25/23 and guess what??? NO REFUND YET.

I have given them plenty of chances to right their wrong and after reading the many complaints from the BBB website as well as the google reviews I now understand they are scammers and have no intention of making things right. Unfortunately for them I am not in the business of just giving away $1200. Certified letter of demand has been sent out. I hope I am able to save someone from this headache they should not be in business.

I tracked my package and called him to confirm that he had received it. He confirmed that he had. I asked for updates, and he promised he would. No. I called him for updates a few times, and each time, I was told the technicians were working on it. Finally, when I called (not him) he told me the technicians could not refurbish my unit because of some internal damage. Ok, fine. I agreed to purchase a refubished unit from their stock. This came to me several days after it was promised. I had to call them to get a tracking number for it. They did not notify me of any shipment.

When it was received, it was hanging out of a heavily damaged carboard box. It functioned fine for about a week. After that, it began to lose communications with my transmission causing my truck to run poorly. I had paid for a lifetime warranty, so I called ** from sales because he was familiar with my case. He sent me to ** in customer service to handle the warranty issues. ** from sales was quite rude, and I couldn't get off the phone with him soon enough.

** from customer service is easy to talk to, and I get the impression he has to cover for his associates in other departments a lot. He told me that as soon as I provided a tracking number for the refurbished ECM on the way back to them, they would send me another unit immediately. I did so. I heard nothing back for two days, so I followed up with **. He told me they were working on my unit and programming it, and it would be sent as soon as it was done. Week went by and I called again. "They are working on it." I asked them what the problem was, and he said there were "issues with the unit". I don't believe they had a unit. Another week passed. "He told me that he was receiving another unit in two days from their "facilities" and would program that for my truck. I was told that I would receive a notification if it shipped.

I called back two days later, and ** told me that it had shipped. I asked for a tracking number and he provided it to me. The unit had been in the mail for three days. It arrived two days later. The part itself had been glued back together where one of the terminal blocks plugs in. The pins were a bit dirty so I cleaned them. I installed the unit, and so far so good. It has been four days.

In the box was a notification that I had 14 days to return the "core" (original) or I would be charged $250 for a core fee. I immediately went online to look into this. Most people who register a complaint about this company have been charged a core fee even though they had previously submitted their core. With the lack of documentation this company provides, there is no evidence of anything, and it's their word against yours. I called my bank to let them know any further charges from the company are not authorized. My bank agreed to dispute any further charges made.

To make things more confusing, their billing is done from their storefront name which is "Auto Module Source Inc." At one point, they had my part and my money, and I had nothing documented that I was guaranteed anything from them. When I called to request an invoice, they sent me an invoice for some other poor soul who had done business with them. The only invoice I received was in the box it came with. They do not return emails. They do not contact you. They will send you an email if you request it, but it never becomes a traceable thread because they do not respond through email. My advice. Look elsewhere for your automobile computer needs. Thanks.

I was told the refund had been processed by Steve, the "head of customer service" (yeah, he's a gem) only to be sent to his supervisor, who after a week of pursuing this last $95 and being told it would be showing up in my bank in "3-5" business days, for 10 days straight that I was not eligible for a full refund because; quoting the raging jerk of a supervisor--'no refund will be issued because you ordered the wrong part and we don't pay for your mistakes'. So, here is the deal---I ordered an ecm for my truck. My responsibility was to send them my VIN so they could program and flash an ecm based on that information. There is no way that I ordered the wrong thing. THEY have proven on every level that they are incompetent, inconsistent, and wholly ignorant of any concept of customer satisfaction. I am considering legal action. DO NOT GIVE THEM A DIME OF YOUR MONEY. YOU WILL REGRET IT.