Auto Computer Exchange

Auto Computer Exchange

 1.9/5 (41 reviews)

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Overall Rating1.9 out of 5
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Auto Computer Exchange Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Jan. 25, 2023

THIEVES!!! AUTOMODULE SOURCE, INC. also known as AUTO COMPUTER EXCHANGE, INC. We have been waiting on a refund of $1200.00 since October 2022 for a computer that was never shipped out to us. It is now 1/19/23 and still no refund. Purchase was made on September 26th. Spoke to Richard who took my payment over the phone and he advised us that it would take 4 weeks for our order to arrive since they were going to have to order it. Called 4 weeks later, end of October to follow up on my order and was transferred to Lisa who then stated that unfortunately our order was never shipped out because they were unable to obtain the computer we needed, and she would be refunding out money and we would see it reflected in 3 to 4 business days. Well now it’s been 3 month and guess what STILL NO REFUND!!!!

I have tried calling them multiple times and every time I am able to get someone and by someone I mean “LISA” on the phone they are rude, have hung the phone up on me and have only been giving me the run around. So last Friday 1/20/23 I again attempted to call them and like always they would pick up and immediately hang the phone up. I attempted this many times before my wife decided to contact them from a different phone number and guess what they answered. Spoke to a “stephanie” but we know in reality it was lisa. My wife was never rude or disrespected this “stephanie/lisa” person and the way my wife was treated after she inquired about this refund that was suppose to happen since October, I was absolutely flabbergasted.

Unfortunately, just like previous times I was able to speak to someone she gave me the same information that I would be receiving a refund whenever they decide to get around to it and again hung up the phone. I tried explaining the situation to her. Unfortunately she would not let me get a word in before she decided to hang up on me. $1200 might not be a lot of money to them but I worked very hard for my money.

The customer service they have provided has been horrible from the moment I was told I would be receiving a refund in October. I had been doing business with this company for 8 years and had never had an issue until the moment a refund was requested for a product I never received. I have submitted a complaint to the BBB as well as my bank and I guess they were made aware of it because by that afternoon the owner LEWIS called me wanting to speak about the situation thankfully our conversation was recorded. Per Lewis he had not been made aware of the situation and was very apologetic. Stated that I would have my money back by Monday 1/23/23. Well it is now 1/25/23 and guess what??? NO REFUND YET.

I have given them plenty of chances to right their wrong and after reading the many complaints from the BBB website as well as the google reviews I now understand they are scammers and have no intention of making things right. Unfortunately for them I am not in the business of just giving away $1200. Certified letter of demand has been sent out. I hope I am able to save someone from this headache they should not be in business.

4 people found this review helpful
Verified Reviewer
Original review: Sept. 16, 2022

Second time this year they have saved me thousands. Usually don't write reviews but they were over and above for me. Communication 5/5. Reliability 5/5. Professionalism 5/5. Quality 5/5. Value 6/5. Would I recommend: yes over and over again. Owner, staff are knowledgeable and ready to help. Thank you Louis!

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    Verified Reviewer
    Original review: Sept. 9, 2019

    I first found them online, then I received a chat from an operator. She told me to call ** in Sales. First off, ** in sales called me "Bro" and seemed less than professional. After speaking with him, I found him to be knowledgeable enough to do business with him. I agreed to send in my ECM to have it refurbished. He told me it would take about ten days to have my unit returned.

    I tracked my package and called him to confirm that he had received it. He confirmed that he had. I asked for updates, and he promised he would. No. I called him for updates a few times, and each time, I was told the technicians were working on it. Finally, when I called (not him) he told me the technicians could not refurbish my unit because of some internal damage. Ok, fine. I agreed to purchase a refubished unit from their stock. This came to me several days after it was promised. I had to call them to get a tracking number for it. They did not notify me of any shipment.

    When it was received, it was hanging out of a heavily damaged carboard box. It functioned fine for about a week. After that, it began to lose communications with my transmission causing my truck to run poorly. I had paid for a lifetime warranty, so I called ** from sales because he was familiar with my case. He sent me to ** in customer service to handle the warranty issues. ** from sales was quite rude, and I couldn't get off the phone with him soon enough.

    ** from customer service is easy to talk to, and I get the impression he has to cover for his associates in other departments a lot. He told me that as soon as I provided a tracking number for the refurbished ECM on the way back to them, they would send me another unit immediately. I did so. I heard nothing back for two days, so I followed up with **. He told me they were working on my unit and programming it, and it would be sent as soon as it was done. Week went by and I called again. "They are working on it." I asked them what the problem was, and he said there were "issues with the unit". I don't believe they had a unit. Another week passed. "He told me that he was receiving another unit in two days from their "facilities" and would program that for my truck. I was told that I would receive a notification if it shipped.

    I called back two days later, and ** told me that it had shipped. I asked for a tracking number and he provided it to me. The unit had been in the mail for three days. It arrived two days later. The part itself had been glued back together where one of the terminal blocks plugs in. The pins were a bit dirty so I cleaned them. I installed the unit, and so far so good. It has been four days.

    In the box was a notification that I had 14 days to return the "core" (original) or I would be charged $250 for a core fee. I immediately went online to look into this. Most people who register a complaint about this company have been charged a core fee even though they had previously submitted their core. With the lack of documentation this company provides, there is no evidence of anything, and it's their word against yours. I called my bank to let them know any further charges from the company are not authorized. My bank agreed to dispute any further charges made.

    To make things more confusing, their billing is done from their storefront name which is "Auto Module Source Inc." At one point, they had my part and my money, and I had nothing documented that I was guaranteed anything from them. When I called to request an invoice, they sent me an invoice for some other poor soul who had done business with them. The only invoice I received was in the box it came with. They do not return emails. They do not contact you. They will send you an email if you request it, but it never becomes a traceable thread because they do not respond through email. My advice. Look elsewhere for your automobile computer needs. Thanks.

    28 people found this review helpful
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    Verified Reviewer
    Original review: Sept. 25, 2018

    Ordered a part that was supposed to be "plug and drive" which was incorrectly programmed. I returned it immediately. The initial customer service involved some apparently hurt ego as rather than issue a prompt refund; (I returned the part within 24 hours, as per their 14 day guarantee policy, and using their return shipping procedure), I encountered insults, inexplicable animosity, petty spitefulness, and severe knuckle dragging in returning the $299 I paid for the defective ecm. After calling and emailing every other day for 2 weeks, they finally credited my account $204 forcing me to fight tooth and nail for another week in an attempt to get the $95 still owed to me.

    I was told the refund had been processed by Steve, the "head of customer service" (yeah, he's a gem) only to be sent to his supervisor, who after a week of pursuing this last $95 and being told it would be showing up in my bank in "3-5" business days, for 10 days straight that I was not eligible for a full refund because; quoting the raging jerk of a supervisor--'no refund will be issued because you ordered the wrong part and we don't pay for your mistakes'. So, here is the deal---I ordered an ecm for my truck. My responsibility was to send them my VIN so they could program and flash an ecm based on that information. There is no way that I ordered the wrong thing. THEY have proven on every level that they are incompetent, inconsistent, and wholly ignorant of any concept of customer satisfaction. I am considering legal action. DO NOT GIVE THEM A DIME OF YOUR MONEY. YOU WILL REGRET IT.

    26 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 16, 2018

    I saw these guys had an outstanding review history in eBay and not in Consumer Affairs or Google, and was a bit hesitant about ordering from them. Long story short, they delivered what they sold me, a working car computer that was plug and drive ready. Even my mechanic was a bit surprised how easy the install went as he had try to get it done through a junkyard part and a local programmer without luck. Luckily I went out and looked the replacement part on my own and got Auto Computer exchange to send me a replacement part. My experience has been pretty good, 5-star to say the least.

    12 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 12, 2018

    I used a company by a similar name and got nothing but garbage and minus $390. I reached out to these guys and not only did they give a discount but they walked me through the whole programming so they could send out my ECM same day. It was a literal plug and drive install. My Cummins is running smooth again. Thank you guys!

    12 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 11, 2018

    I've known the owner from the mid-90s and have been buying remanufactured ECMs for my American diesel trucks since then. All I can say is that everything I've purchased from this man has worked for me and if it hasn't they've made it right. Scott is the one who I always ask for, he usually knows the ins and outs of whatever part I need, FICMs, ECMs, PCM. Good American company.

    7 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 3, 2018

    It's hard to find a reliable computer seller for some of the older diesels for Rams and Fords. I order at least 8 computers from these guys per month, and can attest at the consistency in working computers they ship out to us. I've tried most car computer companies and there's always a 50/50 gamble with ALL of them. Save your time, call them and see how much they know.

    6 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: March 1, 2018

    I'm a diesel mechanic shop owner. My shop moves around 5-10 trucks in a day and certain ram computers start breaking down after 12-15 years. For the past 2 years I've been relying on these guys to get the reman ecms for my customers, and success rate on these computers has been 95%. If I ever have a problem, they fix the same day.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Feb. 28, 2018

    I called these guys from the road to get a new ECM for my ram 1500... Long story short, Scott helped me troubleshoot my computer and overnighted another ECM so I could continue with my travels. My truck is shifting even smoother than before.

    5 people found this review helpful
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    Auto Computer Exchange author review by ConsumerAffairs Research Team

    Established in 1989, Auto Computer Exchange is a family owned and operated business based in Davie, Florida, specializing in automotive computer parts. In addition to stores in Davie, Atlanta and Houston, it also offers a comprehensive website with computer parts for many major makes of consumer vehicles. Customers send in their old computer part and receive a new or refurbished one under warranty.

    • One year warranty for exchanges: Because Auto Computer Exchange specializes in refurbishing and recycling old computer parts, they offer a one year warranty on new and refurbished computer parts as an incentive to customers who send in their old part in exchange. When you receive your new part, use the prepaid shipping label to return the old part.

    • Refurbished in house: Auto Computer Exchange employs their own computer technologists who personally refurbish and program computers specifically for your vehicle make and model. Because they don’t outsource this work, they are able to offer faster service and better prices to the customer.

    • Major vehicle makes: Vehicle computers must be made specifically for a given make and model, and then must be programmed for your specific car. While Auto Computer Exchange does not carry computer parts for all vehicles, they offer most major vehicle makes, including Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Jeep, Toyota, Lexus and more.

    • Large inventory: Many automotive companies carry a small inventory to reduce overhead expenses, which means the customer has to wait for the part to be ordered from the manufacturer and shipped to the dealer before receiving it themselves. Auto Computer Exchange carries most of its website inventory in stock in their own warehouse, which means your order is likely to be available for immediate shipment to you.

    • Order over $100 ship free: Auto Computer Exchange offers free ground shipping on all orders over $100, which includes nearly all of the products available. Tracking numbers are provided to safeguard your shipment and guarantee delivery. Customers can choose to expedite shipping for an additional charge.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Auto Computer Exchange Company Information

    Company Name:
    Auto Computer Exchange