ABC Nissan Reviews

I had advised our salesperson at the time of purchase and was VERY ADAMANT that I was to be the contact for ANYTHING regarding this vehicle, especially service wise. We even, more than TWICE, verified the contact information to be utilized with the salesperson. This was apparently/obviously not documented correctly, as requested. It was in February 2025, because I had recalled the sales representative advising this was about the time for the first service, I contacted ABC Nissan to inquire why we hadn’t been contacted regarding such. They had a very difficult time “finding” us, as being the vehicle owners and information therein and furthermore correlating said information.

In a call to Nissan USA, representative, Mark case #**, suggested we email them a copy of our vehicle registration to verify us as owners of this vehicle, but the email address provided to us was suspect, although it was verified with the representative requesting such. I sent an email to the address provided with “Verification Requested” in the subject line, and an explanation thereof in the body of the email. I never received a response. However, it was in June 2025, 8 months+ after purchase, in a call to ABC Nissan and Nissan USA they were FINALLY able to verify/find us as the bona fide owners of this vehicle as they should have been able to from the onset,

Upon the first ‘service’, an oil change, our 3 month old vehicle had incurred damage during this service. I am hyperaware, leery about taking our vehicles into ANY, ‘Dealership’, for any service due to previous experiences with brand new vehicles we have purchased. A 2010 CRV with Earnhardt Honda, and 2021 Kona and Chapman Hyundai. The latter, ALL 3 times, I took it in for ‘service’ they had damaged my vehicle, dents in the rear hatch, and both front doors. Needless to say after the 1st time at Chapman, anytime I brought the vehicle in, before I handed the key to them I took a VERY DETAILED 360 degree video/photographs of the entire vehicle, which came in handy in verifying that the damage incurred/happened AFTER in their possession!

In the ABC Nissan incident, I was LIVID, and walked over to the sales office and demanded to speak to the General Manager. It took well over 30 minutes for Tom **, the General Manager to come out to speak to me and resulted in a “he really didn’t care attitude”, Mr ** never once ‘following up’ with us to assure the situation was rectified to our satisfaction. To me, that in itself, showed beyond any question what ABC Nissan’s commitment to customers is.

Contacting Nissan USA on NUMEROUS OCCASIONS, to apprise them of these failures at ABC Nissan were equally if not more frustrating and fruitless. “Case’s” have been created to supposedly address the reason(s) for our dissatisfaction, to no avail. I have ascertained that like many companies these days, their ‘Customer Service Associates’ are under a time constraint in addressing customer issues, and if your call is entering their time restriction, they will just disconnect the call.

I know this as factual as in my previous employment with Arizona Public Service, we furtively had an imposition of this despicable requirement imposed upon our ability to ETHICALLY provide effective, honorable customer service to our customers. This became glaringly obvious and apparent 16 July 2025 when I had to make 5 calls, 4 of those in a 14 minute period where the 3rd representative in that period of time flat out advised me to shorten my explanation of why I was calling “because they have a time limit per call”, and subsequently, once again, she disconnected the call while I walked to the next room to hand the phone to my partner, whom she asked to speak to.

A call to ABC Nissan 19 June 2025 to again inquire about service requirements for our vehicle as I am aware to not keep service scheduled, COULD, incur possible warranty issue. In this call, which was apparently handled by a “3rd Party Scheduler” who did not have any access to the information regarding our vehicle other than her “just scheduling service”, and assured me she would send a message to the Service Department (Manager?) to contact me regarding the questions I had therein. THAT CALL, never occurred.

On 20 October, I begrudgingly, once again called Nissan USA in attempt to procure information regarding service requirement(s) for our vehicle. I spoke to ‘Mo’ who stated that they didn’t have a “time restriction” on calls, perhaps some truth to that as the call was 31 minutes and 16 seconds in duration. I, in great detail, explained to Mo, the nightmare we have experienced with our vehicle, ABC Nissan and Nissan USA. He created yet another “Case” #** and was quite emphatic that a “Regional Customer Service Manager” would be in contact with me, “TOMMOROW”. That, over 2 weeks later, has never occurred, despite ‘Mo’ verifying my contact information several times throughout the call.

This is classic experience that we have incurred/endured with both Nissan USA AND ABC Nissan, and I have encountered more than I am willing to continue to encounter. To say the ONLY satisfactory resolve to this, would be to return this vehicle and from the very beginning be ‘made whole’, from this nightmare experience.

To further exacerbate this situation, there seems to be some obvious defects with this vehicle. The ‘infotainment system’, in which we are required to enter a ‘PIN’ to activate said system, regularly, WILL NOT recognize the code/PIN entered. Even when I watch the correct numbers I enter, appear on the screen, it tells me invalid code and offers to “change user”. After the 3rd attempt, said ‘feature’ is disabled and we have no use of that ‘feature’, no radio, no navigation or mapping. Turning the vehicle off for 5 minutes will not bring it back or the opportunity to enter a code/PIN again. This has occurred numerous times.

When filling the car with fuel, the ‘milage range’, on a regular basis, does not update as it should, and I have photographs of this. A full tank showing approximately a 220 mile range although the MPG showing on the display does not correlate with that information. The MPG in the display also does not update as any other vehicle we own and is often inaccurate.

Most concerning, is the fact that the driver’s side sun visor, as a whole for this vehicle, seems defective, poorly engineered. This estimated 2-3 pound feature is held in place with a cheap PLASTIC CLIP fastener system. THREE TIMES now, when attempting to bring the shade down to avoid bright Arizona sunlight, it has come loose while driving at freeway speeds, falling/hanging between the steering wheel and dash by the wires that provide power to the light therein,. A NTSB complaint has been effected relative to this perceived serious safety hazard. Again, all in all, in retrospect, to me personally, a dissolution of this entire nightmare transaction, from the onset, with ABC Nissan/Nissan USA would be the ONLY satisfactory resolution. I am reaching out to your Department for input. Thank you, in advance for any or all assistance you may be able to provide.

Nissan USA Consumer Affairs Dept survey 01/03/2025. In the vast majority of contacts I have had with Nissan USA's "Consumer Affairs Department" I have been FORCED to speak to someone who does not remotely have a 'working ability; of the English language. On Monday 12/22/2025, and again Tuesday 12/23/2025 I received a call from a female, whom I advised that I could not effectively understand what she was saying to me a majority of the time, and asked numerous times to speak to someone else and eventually a Supervisor, all requests were denied, and I disconnected the line thereof. I purchased my vehicle in the United States of America, and should expect to speak to someone in this Country, or whom speaks in a manner I can understand, regarding my vehicle.