Betterment

They make it super easy to deposit but if you need human help, good luck. They locked my account from me after I shared how their system made an error and made multiple deposits from my bank account. Be very careful as their platform has obvious errors and can easily leave your bank account overdrawn! No joke, their system drained my bank account and has been a nightmare to correct. Thank goodness for my bank as they pulled my money back from Betterment. So, Betterment locked me out of my account with an email. Can't talk to a human to fix it but only through email. Be very cautious with this company and their platform. Feels like a third world country in trying to work and resolve their issues with them. Very disappointed.

I opened a Betterment Account because of how many great reviews they received. They must be pure fiction. They stole more than $250 from me and won't give it back. They say they put it back in my account but my account is gone. I just want my money back and my account closed but they refuse. Beware thieves.

Betterment has the absolute worst customer service of any company I’ve dealt with. They make it very difficult to manage individual account funds and it’s nearly impossible to get a live agent to speak with. They seem to be able to provide services with smaller fees but you end up paying more in the long run. Do yourself and employees a favor and take your investments to Vanguard. They actually answer the phone and help you.

Resolved in a timely manner!

If there is something you need done that involves customer service, it is hell. It takes weeks of effort. I am on day 12 of my current issue; the last one took six weeks to fully resolve. It is infuriated, it wastes a lot of my time, and it is just not worth it in the long run. I get similar or even slightly better returns elsewhere.

I run a small business and have been trying to set up our 401K with Betterment for a couple months now. The sales process was as smooth as butter. And then they sent over, as expected, extensive plan documents for us to sign before we begin. Some of the details we communicated about our plan design seem to be inaccurate. Others are inconsistent within the document. Mistakes happen, though, no big deal; that's something we can discuss and correct. But there are also parts of the 145 page document that just aren't clear to me, so I'd love if someone at Betterment would clarify how these specific terms play out. So I called. And called. And called.

After requesting funds to be withdrawn, I received a email that I needed to call to state the reason for my withdrawal. After calling, I still haven’t received my money in over a week. I initiated multiple transfers to close all my accounts after that experience and only one smaller transfer was completed after a week. I once again called after the week passed and still have not received my funds. They do not honor their published 3-5 days to return your funds. You should not have to call with a reason for withdrawing your funds nor have to face these kind of delays when other online banks transfer in 1-3 days. Beware!

I was very happy, overall, with Betterment when I was using them for my IRAs and investments. However, after opening a checking account with them, I've had some rather major issues. Betterment Financial LLC manages your account, but they aren't the bank, NBKC Bank is the actual bank. That said, you can't contact NBKC Bank, as you're a Betterment customer, but then Betterment can't always assist you either because they aren't the bank. You get stuck in a weird limbo.

Based on available reviews, price, and great experience with sales person we moved our 401k over to Betterment. Unfortunately, the entire onboarding and support system has been horrible. No onboarding meetings to review next steps, requirements, or follow up. Their "policy" is to respond to phone calls and emails within 3 business days. Their website onboarding dates do not update based on real time status or information provided. Unless you press for updates you won't hear back from them and the dates won't change. They wait until the last minute to make requests for more information, leave the employer with little to no time to request info from previous provider. Overall, If you transfer providers or at least want decent support I'd suggest other companies first, look at Human Interest, Guideline, ShareBuilder, ForUsAll, or one of the more traditional options.

I have been investing in a Roth IRA with Betterment for the past few months. Yesterday my account was suspended for suspected fraud along with several other customers--based on what I'm seeing in online forums. Customer service was extremely difficult to reach. Email notices were sent out after customer support hours, which are very limited for a financial institution. When I was able to speak to someone they acknowledged they didn't see any reason why my account should be suspended but that it was uncertain what would be required to reactivate it?! They also asked me to write a statement as to why I logged into my own account so frequently over the past few weeks. I will be moving my funds out of this business as soon as my account is reactivated but based on other reviews here and elsewhere I anticipate more trouble in ending my relationship with this company.