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Betterment Reviews

4,947,670reviews on ConsumerAffairs are verified
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About Betterment

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Betterment is a fiduciary institution that provides robo-advising, personalized support from live agents and basic checking and savings accounts, depending on the plan you choose. It has prepackaged portfolios, including social impact portfolios and low-risk packages. It offers a satisfaction guarantee, which promises to waive all management fees for 90 days if you aren’t completely satisfied.

Visit www.betterment.com
Pros
  • Satisfaction guarantee
  • No-fee checking and cash reserve
  • Live advice with premium plans
Cons
  • $100,000 minimum for premium plans
  • Customer support not available 24/7

Betterment Reviews

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    Page 3 Reviews 80 - 230
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    Reviewed Oct. 31, 2016

    Betterment seems to perform two functions, they are a phishing site to collect personal information which they refuse to delete and a front for Vanguard funds. It is amazing that the best investments emanate from Vanguard and Schwab. The investments they propose would indicate they get a commission from the seller and a fee from their client. My opinion - a bunch of lowlifes.

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    PriceStaffProcess

    Reviewed Aug. 25, 2016

    Agents were very thorough and efficiently walked me through the process. I was very pleased with the results and have lower payments now. There's a broad level of customization options available to create a portfolio that works and fits with just about every income. I was pleased with this product. There were no additional fees that I recall, unless they were hidden within the monthly installment. Overall, the cost was a bit high, but fair, considering what you get out of it. It took some time to get used to the interface, but once I was acclimated to it, I was working it like a professional. It's very nice to have a product you can use yourself, rather than paying an individual to do it for you.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2016

    They care and give great quality customer service. It was easy and very helpful. I had no problems and it gave me great pleasure and they put me at ease for my request. The customization options were great and easy to choose from. Had a great variety of options. I will use them again in the future and will continue. The fees were not that much and it was convenient and very easy to understand. There were no problems and there wasn't any hesitation into my decisions. I was at great ease using this because I felt confident in my decisions and knew I would not change my mind and will come back again.

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    Customer ServicePriceStaffEase of Use

    Reviewed Aug. 18, 2016

    The customer service was great. Any time I called having a question with anything, the workers were always very friendly and helpful with answering my questions. The customization options are great. I like that they offer many and that I was able to choose which one was the closest to matching me and what I could afford at the time. I don't really like the additional fees. I have been fined a few times for things and I just think the fees are expensive and I do not agree with them. I would say the ease of use is great. I have not had any major issues with visiting the website or speaking to someone by phone. Overall I am very pleased.

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    Customer ServiceEase of Use

    Reviewed Aug. 3, 2016

    I didn't use customer service much but it is very much evident that they are extremely customer focused by being completely user friendly and easy to contact. The customization options are great. They seemed to have thought of everything when it comes to what a custom experience should be like. I was able to move things around to fit my personal needs. I am not a fan of additional fees but the additional fees that are offered are satisfactory and make sense. In a perfect world everything would be free but that isn't so logical. The ease of use is very good. Navigating the services it offers and other areas within are very much self explanatory, which I admire since I favor being able to figure things out on my own.

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    CoveragePrice

    Reviewed March 3, 2016

    I lost 20% of my money. Their strategies are all wrong. It's not worth it even for the reduced fees. You may save a few hundreds in fees but lose a lot in principal. Don't invest. They have no FDIC insurance and regulation. It's a Ponzi scheme. You can lose all your money. It's better with a bank wealth management, they are regulated and insured.

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    Reviewed Oct. 18, 2015

    I have been putting some money into this company. It seems like every month I see a loss. I understand the market stinks but is anyone managing this? I would make more money in a traditional savings account. Good thing I only have been putting in trial money.

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    Betterment Company Information

    Company Name:
    Betterment
    Address:
    61 W. 23rd Street, 5th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10010
    Country:
    United States
    Website:
    www.betterment.com