Preferred Warranties Inc. Reviews

Lester and his team are great with providing the tools we need to sell their products. They are always helpful when I have questions and have a quick response time to anything we need at the Dealership.

We had a unit on the lot that currently wasn’t available with our current provider. Recently Mark A. from PREFERRED WARRANTIES Inc. stopped in to introduce himself as their new territory rep. He was very helpful and knowledgeable of the product. We were able to find the right product and continue to provide excellent service and great value.

Lester is my sales representative for Preferred Warranty Inc. He is always there for me whenever I need him and very attentive to our dealership's needs. I'd highly recommend Preferred Warranty company.

Love to work with this warranty company. Very easy customer service. Works well with adjusters. Very helpful and knowledgeable rep that has helped many times with issues. Online contract are super easy. Would recommend to any customer or dealer.

Mark A, stoped in and talked to me about what he does for his company and was very well knowledgeable, he had an answer for every question I ask him highly recommend him. Very nice guy knows what he is talking about.

LA AUTO STAR VIRGINIA BEACH VA. Been using PWI for years and our mutual clients have nothing but great words about this company. Would recommend this to all our customers, affordable and ready to serve when needed!

Great Company. Great rep. Seamless approach to providing coverage for my customers. My customers have raved about their customer service experience from PWI. I have stopped selling other products because of my belief in this product.

Getting set up and signed up with PWI was easy and Anna was extremely helpful and informative! The products and services they offer far exceed that of their competition while their price is more than competitive. The financing option they offer will certainly increase my backend, while giving my customers more financial freedom and a variety of protection options.

We are shoppers, like anyone else--we comparison shop and find the best programs and prices for us and for our customers. Believe me when I tell you, we checked around, and could not find a competitor that came close in terms of mileage and terms covered. They provide coverage for very high mileage and old aged vehicles and odd items that independent dealers might find themselves putting on their lots, and their truck pricing and coverages are unsurpassed. We also asked around to other PWI dealers to see about claims experience, because that obviously matters, and simply put--they pay.

Signed with PWI last summer and have been very happy with the experience! With their full line of VSC products, and integration with Frazer has made the transition from our previous VSC company very simple. Would recommend PWI to any Minnesota dealer looking to add or replace their current VSC carrier.

I have been in business for 5 decades and PWI is by far the best warranty company I have ever dealt with. Always pays their claims and never a hassle. Valuable asset to have in my business. Highly Recommend!

Mark ** stopped by to see if we were ok and to introduced himself. We're very happy with this service and our customers are very happy as well. We've been working with them for about 6 months and have no complaints at all, absolutely recommend to my fellow dealers.

Being in the car business for over 30 years, I have dealt with just about every warranty company that exists and none has topped the experience I have had with Preferred. My Account exec. Anna ** knowledge about the products, how they work and most importantly, how to improve my bottom line have helped me to improve my customers' experience while still maintaining profits. I would recommend PWI to any dealers or consumers looking for a quality professional experience.

Preferred Warranties has been a great partner to provide quality protection for my customers. My representatives for the company have always assisted when needed. My new representative Justin and my regional manager Jill have been in for introductions and support.

We've been signed up with Preferred Warranties for a couple years and they're the only VSC provider we use. The range of warranty choices they offer for our customers is excellent. From the inexpensive budget product to the full premier wrap, PWI takes care of all our customer's needs at the time of sale.

We've never had any issues with Preferred and love to use them! Our customers have never had a problem using their warranty either. Our newest rep has been incredible and is very responsive and helpful.

The overall process from signing with PWI, the training, and the online application process for our clients has been so seamless, I can't recommend them enough. Don the field rep and the corporate dealer services team have helped me with any concerns and or issues I've had.

Ellas Auto Outlet - Fredericksburg, Va. We have been using Preferred for years now and have had great success. The company and our Rep Leigh always does a great job and Leigh is only a phone call away. Thank you PWI for all you do.

If you want to invest your money in your future car differently, go with PWI, they have the best customer service, and the representative Neal ** always finds a way to get our work done – and done well! So I highly recommend having PWI on your wish list. Thank you PWI.

Jeff ** our Account Executive has set us up for success. Signed us up for his Service Contracts. Very attentive helped us receive training of the service contract process. To help protect our brand and customers.

What a great partnership I have here at Autos Direct with Randy and his team. Great wonderful people all around. They really help out a lot when we are in tough situations. We know our customers are always taking cared of when they have a PWI warranty.

I have been working with Randy ** for a long time, It's always a pleasure to work and take advice from him. PWI has been great to work with, takes care of our customers with no hesitation. Great Company!

I am writing this review from Kargarmotors where we send our partners at preferred 50 plus contracts a month. We never have any issues with claims and our customers. Love the way they handle claims and customer service.

PWI is always willing and capable of taking care of my customers!!! Randy is always on call for my store. Wouldn't want it any other way!!!! Great business relationship. This company knows how to take care of our customers!

I run a preowned car dealership in Blackwood NJ and have been using Preferred Warranties for over 20 years and are extremely easy to process claims and to communicate with. I constantly get other warranty company's coming to solicit my business and I wont even give them the time of day.

I want to thank NEAL ** from PREFERRED WARRANTIES our new account representatve at ARROW MOTORS IN LINDEN N.J. for his total and unwavering support & cooperation in assisting me to give my customers the best vehicle warranty and customer service possible. It's great to know that there are other people in this world with an ole school work ethic. SHAWN

I had a problem with my car and my Preferred Warranties policy took care of the bill and cost from the mechanics shop that performed the work on my vehicle. For the money that it costed, it was well worth what I have received back..

Preferred Warranties is great to deal with. Jill and Neal are great to work with. The claims department is easy to submit claims to. We will recommend that Preferred Warranties is a great company to recommend service contracts to your customers.

I purchased a car with a 24 month warranty with Preferred hoping I would never have to use it, but sadly in second month I had an issue. It was covered at 100% minus my deductible. Then I had a second issue in my third month with my radiator, which was also covered. The people I dealt with at Preferred Warranty were very friendly and knowledgeable.

UPDATE: After complaining publicly, PWI reached out the next day and asked if a 3rd party garage could assess whether the oil leaks were seepage or indeed leaks. They mentioned that they were already in touch with the outfit from which we bought the car, and they were amenable to looking at it. I asked if in the case it was determined a leak, I could get it fixed at the original garage and they said yes, however the BMW place would go over the $170/hr max that PWI would pay.

Rob who has helped me throughout the process has been a great Account Executive. I highly recommend him if you have any questions or concerns with your warranty and account. I purchased a 2014 Hyundai Santa Fe and have had a few issues with the car and he was able to help and assist with the flow of my claims process.

I never had any problems. Very competitive rates and terms. Excellent customer service. I have frequent contact with my representative. More dealers should be dealing with them! Robert ** is great to work with.

Bought a service contract from a local dealer here in Clarksburg, WV. After driving for 8 months, vehicle broke down and needed a major repair. My warranty covered all except $100 deductible plus a few dollars to diagnose. Saved me a bunch.

I have purchased 3 contracts for my family and have had claims. PWI treated them very well. No delays in repair work. Quick and responsive and always professional. Will buy from them again. Very pleased with them.

I truly wish that I had checked the reviews on PWI before purchasing this policy! Now, after reading these reviews, it just substantiates my thoughts on this company even more. Their responses says that they pride themselves on their customer service, but in my opinion, just because you speak very nicely on the phone, doesn’t mean you have great customer service.

Apparently, when my dealer contracted with PWI, they made sure that refunds would be provided. I received a check today. However, I would still recommend being aware upfront about the refund policies. They used an explanation that, although the company name has "WARRANTY" in it, it's a Service Contract. In CT, service contracts don't have to be refunded.

This is the worst insurance! Bad customer service. They dig to find a reason not to cover the claim. They do not return calls. We kept calling trying to find out the status of the claim. They never called us to tell us the claim was denied because they believed the damage occurred before the purchase of the insurance contract. They never inspected the vehicle. All this was done over the phone. Instead, they called the repair shop and told them and the repair shop told us. They will not answer any calls. Do your research!

I purchased a used vehicle from Ducky Cars. The dealership offered various warranty options by Preferred Warranties Inc. for the vehicle so I did not have the vehicle checked out by a mechanic prior to purchase. I chose a one year full warranty with unlimited miles. Upon leaving the dealership and getting on the highway I noticed that the vehicle swayed when I got above 50 mph. The next morning I noticed some stains in my driveway.

This is my second claim with them and I am in another fight for my life. The first claim I wound up agreeing to paying 1/2 the cost. Now my mechanic is telling me that there is an issue with my oil pump and timing chain (a known problem with my car that I did NOT know about) yet PWI is INSISTING on a tear down at my cost to determine the cause. My mechanic has said that won’t show the cause, because this is a known defect. I know that PWI is trying to find a reason to NOT pay this claim too, and in the meantime I don’t have use of my vehicle because the engine may blow up due to the malfunction of the oil pump and chain.

I will only state facts in this review. Read the Preferred Warranties' contract in its entirety before purchasing this warranty and it will change your mind. The way the warranty is setup, the buyer will lose money. They indicate that they will replace with used/recycled parts and consumer is responsible for paying the difference if new parts are used. They indicate that they will pay a certain amount of the diagnosis fee, but they also indicate that the repair company must show where the failure exists. Note, this this is difficult for intermittent issues such as mine. My car has codes that are being shown through diagnosis, but Preferred Warranty is requiring me to ask the Infiniti dealer where the shop is to go further with their diagnosis by dropping the transmission pan at my expense, which is additional money out of my pocket that will not be covered by Preferred Warranty's miniscule $115 diagnosis reimbursement.

I still had to pay out of pocket some but at least Michael was able to get it to $90 hours for labor charges. I’m just glad after 4 different shops my car is fixed.

Bought a used Truck and the PWI Warranty ($1100) and 9 months later the Power steering pump needs replaced. The warranty company told the dealership service department that the steering pump is not covered. Please READ every single line of your warranty contract before buying because if you don’t you will most likely be wasting your money. Do not make the same mistake that I made spending your money on a piece of paper that is useless.

I had a few follow up calls with representatives from Preferred Warranties and had a satisfactory resolution. With a minimal amount of hassle we were able to come to a settlement amount that covered a reasonable portion of the valve cover repair. While I kind of wish that was my experience off the bat, I am at least glad that the reps managing the web presence of PWI are much more rational than the folks who were manning the phones when I first called. I upgraded my review to 4 stars instead of 3 stars only because PWI had been responsive on my previous two repair claims. This particular incident and resolution was really a 3 star experience but I averaged my other two 4 to 5 star experiences in with this one to come up with the overall 4 star rating.

Updated on 12/13/2019: I have been in contact with Preferred Warranty staff in regard to my Bmw repair of the timing chain. The approval of $75 an hour was raised to $100 an hour. shortly after that I was informed that the car needed a different repair due to cam damage. A few days later an assessment was made like before a the cams were damaged due to the timing chain issues. A repair that was covered. Preferred Warranties then requested oil change documentation for the four changes needed between the warranty covered oil changes and my current mileage @86k miles. The Bmw has an oil sensor that notifies the driver when an oil change is necessary. That was used for the first couple of changes. An oil change service center did not reset the timer on a visit so at the point the oil was changed @ 8-10k intervals. All of the oil changes were full synthetic.

After posting my prior review, PWI reached out and was able to take care of my concerns. Everyone I worked with was very nice, and my concerns were taken care of quite quickly; 15 days to full resolution and receiving the reimbursement check for the claim.
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PWI... well in my situation I bought a used car and in the first week of owning it the transmission went out. I took it the shop and had the shop start a claim before any inspection was done. PWI sent out a third-party inspector and then told me that the issue was preexisting. How convenient for them. They gambled on the warranty and now that they have to pay they have an excuse that it was preexisting. The dealership I bought the car from is telling it was not preexisting. I would not trust this warranty company. They are clearly in breach of contract, unjust enrichment, intentional misrepresentation and in in breach of the duty of implied good faith, needless to say I will be contacting a lawyer and seeking damages, and loss of time. Do not buy this warranty!!!!

I paid over $1200 for an extended warranty and when I need to use the warranty they gave me a transmission that was bad. Now they will not fix the problem after they gave me the bad transmission. NEVER BUY AN EXTENDED WARRANTY FROM PREFERRED WARRANTIES. I am going to expose them on every social media outlet. The power of the internet!!!!

I purchased used vehicle from local dealership and opted for powertrain warranty. I was driving to work yesterday when check engine light came on and vehicle began shaking and hesitating. I was about a quarter mile from reputable service station. They identified that one of the cylinders/pistons went and needed to be replaced. I keep a photo of warranty card in phone and submitted a claim today. I was contacted this evening, about 8 hours after submitting claim. They initially tried to tell me that the cylinder and pistons were not part of powertrain followed by the customer service rep telling the repairs were conducted too quickly for a piston. I didn't know PWI has mechanics conducting customer service. The rep proceeded to tell me that it wouldn't be covered because I didn't call for prior approval as listed in my contract.

If you're looking at purchasing a warranty for your vehicle, look elsewhere. Stepson bought a 2010 Audi A4 from a dealership and bought the extended warranty. The center balance shaft went out causing the engine to seize up. When we took it to the shop, they knew what the problem was through simple diagnostics BUT the warranty company insisted the shop expose the center balance shaft to prove that it was in fact the problem with the motor. This added on roughly 5 hours of labor due to body and other parts of the motor having to be removed to get to the balance shaft. Once it was confirmed by the warranty company's adjuster, they sent a used, long block motor for a replacement.

I bought a used car and got the warranty. Had to have the transmission replaced. Started having problems with my right front, had a mechanic check it out and the axle had to be replaced, the strut and wheel bearing. While this was being worked on my mechanic said there was bolts missing out of the transmission, the bolt to the carrier bearing was broke. That is what caused all the other problems. The fluid was overfilled. Now the transmission job is telling me nothing is wrong with it, and Preferred Warranties is telling me they can't do nothing. The car was messed up while it was under warranty and now it's run out so they won't do anything. It's not like I can just go pop the hood and see that the transmission was put in the right way. it took time for the other problems to come up from where it wasn't installed right. I had to pay out 800.00 for this other work and I have a car making payments on that I can't drive. Warranty company is a rip off.

Bought the best possible warranty from them and still nothing covered. Had 3 separate issues with '16 platinum fx4 bought 10 months ago from used dealership. Hitting the 'cancel' button! Would highly not recommend wasting your money on them.

I purchased my warranty in Jan 2019 my BMW X5. The used car dealership assured me that this was the best warranty for my vehicle since it had high miles. I spent $2,905 for the Plus Coverage which based on what was listed covered everything under the hood. Last week I took to my vehicle in for service at BMW and was told that the oil pan gasket and transfer case mount needed service. The BMW contacted PWI to get approval for the repair and was told that neither was covered. I could not believe it especially since #4 on the list of coverage's is Seals and Gaskets!

Updated on 05/25/2019: I’ll continue to post until I get my car! What do you know, I got a call from the company promising it’ll be fixed after Memorial Day!

Bait and switch...surprise. So bought the extended warranty from them and after a couple months the a/c went out. Took to a shop and it turns out the core evaporator was the problem... That part is covered BUT to access and replace that part in our 2009 C70 Volvo you need to remove and replace the heat evaporator or whatever it is called is NOT covered. Now how are they supposed to fix the covered part without covering the part they also need to actually fix the problem. I am thoroughly disgusted with talking to them and speaking in circles. Waste of money and know ahead of time that your warranty is a hit or miss. So much for that $100 deductible that will now be $700... Seems to be enough complaints to take further action.

Called in my first claim, PWI said it was covered. Dealer called in for approval. PWI said it was covered. Go to pick my Truck, PWI told dealer they wouldn't pay full parts costs, so my $100 deductible turned into $420.80 cost. Don't buy this warranty.

Simply put, plunked down 1900 bucks for an extended warranty. First attempt to use it and of course, "that engine part is not covered", is what I hear from them. You have no recourse, YOU'VE BEEN HAD! So for the next poor dumb soul....DO NOT BUY A WARRANTY FROM PWI Inc.

We purchase an extended warranty from our local Ford dealership when we purchased our new Ford Explorer. We have had it 3 years now. Odometer is at 78,000 miles. One day, our a/c starts blowing warm air. We take the auto to the Ford dealership for repair. The licensed tech found the a/c compressor was leaking. Preferred Warranties wanted pictures of the condenser because if it was damaged due to rock damage, it wouldn’t be covered. Otherwise, the condenser is covered if no damage is found. They called for more pictures to be taken. The service tech showed us where the leak was and stated that it was not damaged in any way.

I purchased a used vehicle along with a warranty from PWI. The transmission started slipping and I filed a claim with PWI. They sent a replacement transmission 6 weeks ago to the transmission repair shop where I was having it serviced. I recently noticed that my transmission had been leaking. I took it back to the shop where I had it serviced and was informed that it was the axle seal attached to the transmission that PWI provided. The shop didn’t have to install it or do anything with the seal, but PWI won’t cover the repairs?! I’m so confused as to why not when they provided it as a part of my transmission, which is covered under warranty!

I bought an old car from a dealership which offered a warranty that I bought. Not soon after my transmission was making a racket. PWI was more than willing to have me choose where the car was repaired. The shop I chose specialize in my particular car. A Honda S2000. These guys know much more than your regular old Honda tech about my particular vehicle. PWI paid a strong portion of the repairs. This was 2 years ago.

When it comes to warranty everyone has a fear of buying something that would not actually cover what they say they cover. 2006 F-150 Had an issue that at first seemed like an easy fix, but turned out it wasn't covered in the plan I purchased. PWI still decided to pay for partial part of just because they wanted to help me out as best they could. Thank you PWI so much, you covered something didn't even have to cover. Business done right.

Thank you Preferred Warranties. I would like to change my response to satisfied!!

Giving the mechanics the runaround. I’m on the PLUS plan and it isn’t worth a cent. These are bad people! They are not in business to help people with their “great warranty.” They are in business to rob you of thousands of dollars. Any dealership selling this warranty should be ashamed. Do not buy cars from dealerships selling this warranty, because they are most likely selling lemons. I’ve needed over $5,000 in repairs. You guys should be shut down. Garbage!

My girlfriend bought a van with a PWI warranty for a used car dealership about two years ago. I was a little worried reading these reviews when the transmission in the van failed, but after talking with a PWI representative they told us it was covered along with a wheel bearing that needed replaced as well. When we finally got the van back from the transmission being replaced, the front wheel bearing needed replaced as well as the previous garage did a shoddy job, and this was covered as well. So overall we're very satisfied with how PWI handled our situation.

The front landing gear crossbar broke on the 5th wheel. The RV has been taken to an authorized place of repair. They determined it is a breakdown, of parts. However Preferred RV is denying coverage because they say it is physical damage. We paid over $3500 for the Best warranty, only to be denied several times now. We have no recourse. They gladly took our money and ran.

I had a VW CC. I had a check engine light on. I called them, they advised I go to some local mechanic. They diagnosed it was PCV valve and replaced it. The warranty did not cover it because it was emissions related. (Which is garbage because VW warranty covers it and says it's crankcase ventilation, which is crucial for exhaust gas re-circulation). The details are vague and did not cover it.

I purchased a warranty on 9/21/17. I have tried to use the warranty 4 times in 5 months and not once was it covered. The last item was the radiator which it clearly stated on the brochure I was shown at the dealership but then I was told by the warranty company that was not my coverage. My coverage is different. I needed to look on the back of the agreement that I did sign to see the actual parts covered. The sales tactics they are using are deceiving. The list of items on the black and white contract are about a third of what is shown on the colorful sales tool I was handed and told this is what's covered. Buyer beware. This company PWI is very shady. I recommend don't buy their product.

My car horn wouldn't work so I notified PWI prior to taking my car to the dealer and started a claim as required. The mechanic had to run electrical system diagnostic tests to discovered that the horn was shorting out and that the horn had to be replaced. PWI denied the cost of the horn. I called to ask why and was told that the contract didn't specifically cover horn and that I should check my contract. I then said that the contract does cover electrical diagnostic testing and ask if they would cover that expense. I was told that diagnostic tests are only covered on covered parts and since the horn wasn't covered the cost of the tests weren't covered. Legal BS. There's no way a contract could possibly list every part of any vehicle but their out was if it's not listed it's not covered. Lesson learned.

Bought Toyota Yaris Nov. 11 2016, had 30 days to cancel $2000 extended warranty. Cancelled and confirmed it was cancelled Dec. 14 2016. Dealership refiled the extended warranty in my name without my permission on Jan. 5 2017. I have proof in the form of two contracts, one cancelled and one active that I did not authorize. Preferred Warranties said I have to contact the dealer, the dealer refuses to fulfill my request and keeps trying to sell me on keeping the warranty.

Buyer beware. Bought a car from TDR in Kearney Missouri that was in constant need of repairs. They also sold me a preferred extended warranty. After 7 months of monthly repairs I traded the car in for a new vehicle, proceeded to contact preferred warranties for a refund (contract was 36 month or 36 miles). I was told since I no longer own the car the contract is void with no refund. This policy cost me 1200.00. This is outright robbery. I would like to see a class action against these crooks. Beware.

I purchased a car from TSJ Auto brokers in Lakewood NJ on 8/26/16. On 8/27 after reading the Company reviews, I immediately cancelled the warranty. The car dealer said it would take a month for me to get my refund. it is now 10/3/16. NO CHECK YET!!

Be forewarned this company is no good as in complete garbage. Very dishonest and deceitful. They will never cover your claims and look for any excuse to weasel their way out. Not good! Save yourself the disappointment and never buy from them. If a dealer offers you this company run run run as fast as you can. It's all a fraud. Stay away. Bunch of story telling weasels.

BIGGEST WASTE OF MY MONEY. I guess I was spoiled by Ford's extended warranty. I have paid for most of the 3 repairs I've had done with this thief. Last repair was to replace the manifold gasket. They paid $211 and I paid $675. EXCLUSIONS...

From every claim getting denied I ended up paying out of pocket for every repair after they towed my car to the limited crappy car shops they work with. I sold my car even though I still had 2 years left on Their warranty plan because the repairs were adding up so much and I asked for a refund on what was left with my contract with them. They miraculously made up charges so they could keep what was left of what I paid when I signed up. Do not use them! Horrible sarcastic customer service. Lessons learned.

Trying to be brief, I bought a convertible, the motor that runs the convertible top is expensive to replace so I purchased coverage that specifically stated that it covered the motor. When purchasing the car, an older used car, the dealer said, "I don't promote these warranties, it's unlikely they will cover much, but if you want one I will sell it to you." That's the first red flag. But, I thought, it's one electric motor. How could they deny it if it fails? So I bought it. I initially had a warning light. Thought I might need to file a claim. Was sent to one of their preferred mechanics. First words out of his mouth - they will never cover a claim, just not going to happen. Turns out I was able to resolve the issue without filing a claim. That was the second red flag.

We are a used car dealership in Hudson, NY. We previously provided our customers with Preferred Warranties Inc. warranties. Our customers are like family to us. This relationship with Preferred Warranties Inc. only last around a year because once our customers needed to call in a claim on their vehicle Preferred Warranties Inc. began giving our customers a run around and using loopholes to get out of paying claims and helping customers. Since these instances began we started looking for a better service for our beloved customers. We found a company that we wholeheartedly believe in and stand by. Since signing up with this new company we starting finding that customers with the new company were much happier with the claim process. Therefore Preferred Warranties Inc. received less and less new contracts from us.

I bought my car in February of 2013. I have the 2nd level plan, therefore not the highest, but it covered all the things I felt it should. With that being said, I have had two breakdowns adding up to about $2000 worth all of which fit under my warranty plan and they won't cover jack squat. They are a worthless company, and their service people are idiots. They don't know anything when you call and try to play stupid. I wish I could get my money back on the warranty because I could have used it to pay for all these repairs instead of them and then them not covering it. Complete bullhockey, they shouldn't even be allowed to be a company anymore.

In our opinion, Preferred has the worst service we have ever experienced and is a scam. They will not cover any repair they deem is from "normal wear and tear" and is not a "breakdown. " This loophole allows Preferred to deny almost any repair! Getting a refund is even worse. After weeks of the run around, we had to get our attorney involved.

Worked for this company prior to being taken over by a very large finance company in the car industry and they had a great family appeal. Once they were purchased they became just another warranty company that sells a bill of goods and then creates excuses. They hired a Divisional Manager that knows one thing, the CEO of the company. He is a classic example of "it's not what you know it's who you know" - Biggest sarcastic individual you will ever meet. Bring him to an important meeting and listen to him say nothing. He has nothing to offer. Every other word out of the VP of Sales and Marketing is "right". Listen to him give a motivational speech and you will wonder who hired this person. The former owner and VP of Sales and Marketing are true salt of the earth people.

Years ago I had Preferred warranties on a Jaguar. When my engine broke down it was a failure that was covered under warranty. I went to the dealer I bought the car from who held my car for 3 weeks. After weeks of calling the dealer who sold me the car and Preferred Warranties and nothing happening by way of fixing my car, I had enough and got authorization to tow it to one of the best Indy Jaguar mechanics. He diagnosed the problem and reported to Preferred as something that was covered under the warranty.

I purchased the Plus warranty with the purchase of my vehicle, with the understanding that it would cover oil leaks, power motors, i.e., windows sunroof and mirror. It also included engine sensor information. BUYER BEWARE. It DOES NOT cover any gaskets of any type, i.e., Valve cover gaskets, engine gaskets of any kind. It only covers the valve cover (I have never replaced a valve cover, only the gaskets). It DOES NOT cover the sunroof if you have a European car because the name is not named within the contact by the name, and it will NOT cover Engine sensors because as with the sunroof, the names are not compatible to the American vehicle sensor/equipment names.

Preferred Warranties resolved the issues I was having to my satisfaction.

Preferred Warranties is not worth buying. I have had my 07 Dodge Ram in several different shops over a 6-day period. Preferred Warranties will not cover what they say. I have been sitting at a shop for 4 half hour still getting the runaround. These men are trying to do their jobs and can't move Forward because Preferred Warranties tells them something different every time they call. So I'm out over $2000 and they still have not done a dang thing. This is a worthless company... Don't purchase this warranty. Axles, differential, tie rod wheel bearings and more on my Dodge, all items that will cause an accident but they will not fix. They want the shop to put used parts under the truck. I do not think this is very professional because the shop can be held accountable for an accident.

Lack of good faith warranty claim handling: I am paying out of pocket for repairs that should be covered.

On July 13, 2010, I purchased an extended protection warranty from Preferred Warranties Inc. for the used vehicle that I purchased. My vehicle is a 2007 Jeep Grand Cherokee 4x4. The extended warranty cost me $1,500, and was to cover a wide variety of items if the car broke down or needed repairs over the next 48 months or 60,000 miles.

About one year ago, I bought a used truck and two weeks ago, the motor broke. I took it to the mechanic, showed him my warranty and he said that it was covered. The warranty called me and said it wasn’t covered.

I purchased an Isuzu Rodeo from a dealer in Plano, TX and drove the car for 1100 miles and the engine had to be rebuilt. The cost of rebuilding the engine was more than $2900. The warranty paid nothing.

Purchased a vehicle and the extended warranty through this company. The truck had a few minor issues after purchase and the service needed was not under warranty. Just last week a major problem with the truck, a spark plug shot out of the motor, resulting in a new head needed for the motor. A $2,800.00 problem. My bumper to bumper warranty would not cover the repairs, due to crafty lawyer's writing this policy with many hidden loopholes to get them out of almost every repair imaginable.

6/23/2008, Four months ago I bought a house along with a one year appliance agreement. My appliances were inspected and in very good working condition fairly new. The refrigerator has started to leak from the insides to the point where bowl are put in to caught the water, and their is a bad smell from the water. I first had my husband call the warranty company because I was on my way to work, but could not leave. He seem to be having a hard time communicating with the lady on the other end. He told her four months ago we brought the house and two weeks ago the leak in the refrigerator begin. She then precede to use some form of word not to his understanding then strayed playing this game of confusion. He said she said. However she said she will not fulfilled the contract agreement and to write a letter of dispute. In the mean time food has gone bad and more money spent on eating out.

I purchased a used 1996 Mitsubishi Eclipse, for my son, from Royal Imports in Roanoke, Va. Included in the purchase of the car was a three month, 4000 mile warranty through Preferred Warranties which covered engine, power train, etc. This was a selling point for Royal Imports and put my mind at ease in should anything major go wrong with the car. My son an I checked the car out and noticed nothing out of the ordinary and decided to go ahead and purchase. After about a two week period I was checking the car over and found that the oil level was low.