Preferred Warranties Reviews

What I love about the warranty is you can use it nationwide. I had an issue in Louisiana and they were able to take care of it and The car was purchased in Houston. I couldn't be any more happier in David J is the best rep.

Lester and his team are great with providing the tools we need to sell their products. They are always helpful when I have questions and have a quick response time to anything we need at the Dealership.

We had a unit on the lot that currently wasn’t available with our current provider. Recently Mark A. from PREFERRED WARRANTIES Inc. stopped in to introduce himself as their new territory rep. He was very helpful and knowledgeable of the product. We were able to find the right product and continue to provide excellent service and great value.

Lester is my sales representative for Preferred Warranty Inc. He is always there for me whenever I need him and very attentive to our dealership's needs. I'd highly recommend Preferred Warranty company.

Love to work with this warranty company. Very easy customer service. Works well with adjusters. Very helpful and knowledgeable rep that has helped many times with issues. Online contract are super easy. Would recommend to any customer or dealer.

Mark A, stoped in and talked to me about what he does for his company and was very well knowledgeable, he had an answer for every question I ask him highly recommend him. Very nice guy knows what he is talking about.

LA AUTO STAR VIRGINIA BEACH VA. Been using PWI for years and our mutual clients have nothing but great words about this company. Would recommend this to all our customers, affordable and ready to serve when needed!

Great Company. Great rep. Seamless approach to providing coverage for my customers. My customers have raved about their customer service experience from PWI. I have stopped selling other products because of my belief in this product.

Getting set up and signed up with PWI was easy and Anna was extremely helpful and informative! The products and services they offer far exceed that of their competition while their price is more than competitive. The financing option they offer will certainly increase my backend, while giving my customers more financial freedom and a variety of protection options.

We are shoppers, like anyone else--we comparison shop and find the best programs and prices for us and for our customers. Believe me when I tell you, we checked around, and could not find a competitor that came close in terms of mileage and terms covered. They provide coverage for very high mileage and old aged vehicles and odd items that independent dealers might find themselves putting on their lots, and their truck pricing and coverages are unsurpassed. We also asked around to other PWI dealers to see about claims experience, because that obviously matters, and simply put--they pay.

Signed with PWI last summer and have been very happy with the experience! With their full line of VSC products, and integration with Frazer has made the transition from our previous VSC company very simple. Would recommend PWI to any Minnesota dealer looking to add or replace their current VSC carrier.

I have been in business for 5 decades and PWI is by far the best warranty company I have ever dealt with. Always pays their claims and never a hassle. Valuable asset to have in my business. Highly Recommend!

Mark ** stopped by to see if we were ok and to introduced himself. We're very happy with this service and our customers are very happy as well. We've been working with them for about 6 months and have no complaints at all, absolutely recommend to my fellow dealers.

Being in the car business for over 30 years, I have dealt with just about every warranty company that exists and none has topped the experience I have had with Preferred. My Account exec. Anna ** knowledge about the products, how they work and most importantly, how to improve my bottom line have helped me to improve my customers' experience while still maintaining profits. I would recommend PWI to any dealers or consumers looking for a quality professional experience.

Preferred Warranties has been a great partner to provide quality protection for my customers. My representatives for the company have always assisted when needed. My new representative Justin and my regional manager Jill have been in for introductions and support.

We've been signed up with Preferred Warranties for a couple years and they're the only VSC provider we use. The range of warranty choices they offer for our customers is excellent. From the inexpensive budget product to the full premier wrap, PWI takes care of all our customer's needs at the time of sale.

We've never had any issues with Preferred and love to use them! Our customers have never had a problem using their warranty either. Our newest rep has been incredible and is very responsive and helpful.

The overall process from signing with PWI, the training, and the online application process for our clients has been so seamless, I can't recommend them enough. Don the field rep and the corporate dealer services team have helped me with any concerns and or issues I've had.

Ellas Auto Outlet - Fredericksburg, Va. We have been using Preferred for years now and have had great success. The company and our Rep Leigh always does a great job and Leigh is only a phone call away. Thank you PWI for all you do.

If you want to invest your money in your future car differently, go with PWI, they have the best customer service, and the representative Neal ** always finds a way to get our work done – and done well! So I highly recommend having PWI on your wish list. Thank you PWI.

Jeff ** our Account Executive has set us up for success. Signed us up for his Service Contracts. Very attentive helped us receive training of the service contract process. To help protect our brand and customers.

What a great partnership I have here at Autos Direct with Randy and his team. Great wonderful people all around. They really help out a lot when we are in tough situations. We know our customers are always taking cared of when they have a PWI warranty.

I have been working with Randy ** for a long time, It's always a pleasure to work and take advice from him. PWI has been great to work with, takes care of our customers with no hesitation. Great Company!

I am writing this review from Kargarmotors where we send our partners at preferred 50 plus contracts a month. We never have any issues with claims and our customers. Love the way they handle claims and customer service.

PWI is always willing and capable of taking care of my customers!!! Randy is always on call for my store. Wouldn't want it any other way!!!! Great business relationship. This company knows how to take care of our customers!

I run a preowned car dealership in Blackwood NJ and have been using Preferred Warranties for over 20 years and are extremely easy to process claims and to communicate with. I constantly get other warranty company's coming to solicit my business and I wont even give them the time of day.

I want to thank NEAL ** from PREFERRED WARRANTIES our new account representatve at ARROW MOTORS IN LINDEN N.J. for his total and unwavering support & cooperation in assisting me to give my customers the best vehicle warranty and customer service possible. It's great to know that there are other people in this world with an ole school work ethic. SHAWN

I had a problem with my car and my Preferred Warranties policy took care of the bill and cost from the mechanics shop that performed the work on my vehicle. For the money that it costed, it was well worth what I have received back..

Preferred Warranties is great to deal with. Jill and Neal are great to work with. The claims department is easy to submit claims to. We will recommend that Preferred Warranties is a great company to recommend service contracts to your customers.

I purchased a car with a 24 month warranty with Preferred hoping I would never have to use it, but sadly in second month I had an issue. It was covered at 100% minus my deductible. Then I had a second issue in my third month with my radiator, which was also covered. The people I dealt with at Preferred Warranty were very friendly and knowledgeable.

UPDATE: After complaining publicly, PWI reached out the next day and asked if a 3rd party garage could assess whether the oil leaks were seepage or indeed leaks. They mentioned that they were already in touch with the outfit from which we bought the car, and they were amenable to looking at it. I asked if in the case it was determined a leak, I could get it fixed at the original garage and they said yes, however the BMW place would go over the $170/hr max that PWI would pay.

Rob who has helped me throughout the process has been a great Account Executive. I highly recommend him if you have any questions or concerns with your warranty and account. I purchased a 2014 Hyundai Santa Fe and have had a few issues with the car and he was able to help and assist with the flow of my claims process.

I never had any problems. Very competitive rates and terms. Excellent customer service. I have frequent contact with my representative. More dealers should be dealing with them! Robert ** is great to work with.

Bought a service contract from a local dealer here in Clarksburg, WV. After driving for 8 months, vehicle broke down and needed a major repair. My warranty covered all except $100 deductible plus a few dollars to diagnose. Saved me a bunch.

I have purchased 3 contracts for my family and have had claims. PWI treated them very well. No delays in repair work. Quick and responsive and always professional. Will buy from them again. Very pleased with them.

I truly wish that I had checked the reviews on PWI before purchasing this policy! Now, after reading these reviews, it just substantiates my thoughts on this company even more. Their responses says that they pride themselves on their customer service, but in my opinion, just because you speak very nicely on the phone, doesn’t mean you have great customer service.

Apparently, when my dealer contracted with PWI, they made sure that refunds would be provided. I received a check today. However, I would still recommend being aware upfront about the refund policies. They used an explanation that, although the company name has "WARRANTY" in it, it's a Service Contract. In CT, service contracts don't have to be refunded.

This is the worst insurance! Bad customer service. They dig to find a reason not to cover the claim. They do not return calls. We kept calling trying to find out the status of the claim. They never called us to tell us the claim was denied because they believed the damage occurred before the purchase of the insurance contract. They never inspected the vehicle. All this was done over the phone. Instead, they called the repair shop and told them and the repair shop told us. They will not answer any calls. Do your research!

I purchased a used vehicle from Ducky Cars. The dealership offered various warranty options by Preferred Warranties Inc. for the vehicle so I did not have the vehicle checked out by a mechanic prior to purchase. I chose a one year full warranty with unlimited miles. Upon leaving the dealership and getting on the highway I noticed that the vehicle swayed when I got above 50 mph. The next morning I noticed some stains in my driveway.

This is my second claim with them and I am in another fight for my life. The first claim I wound up agreeing to paying 1/2 the cost. Now my mechanic is telling me that there is an issue with my oil pump and timing chain (a known problem with my car that I did NOT know about) yet PWI is INSISTING on a tear down at my cost to determine the cause. My mechanic has said that won’t show the cause, because this is a known defect. I know that PWI is trying to find a reason to NOT pay this claim too, and in the meantime I don’t have use of my vehicle because the engine may blow up due to the malfunction of the oil pump and chain.