Endurance Warranty Reviews

I recently had my job transferred out of the country and my wife and I decided to downsize before the move so we got rid of one of our cars. I called in to cancel and get my refund for the portion of the warranty I did not use and Endurance was very fair and processed my request. Because I was moving, they accidentally sent the check to the wrong address. But their customer service manager not only stopped the old one and sent me a new one but expedited the shipping so it would get to me faster. I kept the Endurance policy on our other car and if we do decide to buy another vehicle we will go with this company again. They are very fair and professional.

I am very satisfied with my warranty from Endurance. The customer service agents are wonderful and helped me lower my monthly payment. I am very happy with warranty.

I spoke with ** yesterday to check a status on a claim I submitted last week and he went above and beyond to get everything resolved. The shop never called the claim in and so my car basically just sat in their lot for almost 5 days. Just picked it up, ** is a amazing!

Endurance is a great company and their employees are always a pleasure to work with. I highly recommend them!

My warranty with this company has been used twice and I have only had it for a year and will have it for 4 more. Glad that it is worth the money I paid for it.

** did a fantastic job handling my claim. I was very happy to see that the process went as smoothly as the salesmen said it would when I bought my warranty, but you never really know. The customer service at Endurance is great and they're really good at getting back to you with information if they don't have it at that exact time. Thank you very much **!

** is by far the nicest and most compassionate employee I have ever spoke to. I had issues with my direct deposit and so when my monthly payment tried to go through it got denied. I had an old e-mail address and phone number from when I originally signed up for the account so I didn't get any of their notices until I got one in the mail and started to panic because my account was about to be closed. Called in immediately and spoke with ** and he was so nice to get my account back up and running and even waived my late fees when I explained to him the situation. He is the best and definitely deserves a raise! ;)

The BEST warranty you can get for your money. Second policy on my family's car and it has saved us big money. I can't say enough good things about Endurance.

The employees that you talk to when you call in to Endurance are some of the best I have ever dealt with. They are patient and understanding, which is hard to find these days, especially when you have to call on your lunch break to get a claim filed. They are great at what they do and solved my issue completely.

Endurance is a great company. I have done a lot of business with them and have each of my family's cars protected with an Endurance policy. Trust me when I say that they are the best of the best when it comes to buying an extended warranty!

Got my policy last week after going over the details with their sales rep. I made sure I knew all of my options and everything that was covered before I bought the policy. What is weird is that the other auto warranty companies that I filled out a quote for wouldn't do this with me. Am I supposed to buy something that I don't know what I'm getting into!??!? Anyway, their staff is really good and helpful. I already recommended them to a few people at work who called as well. They agreed with me on their staff.

Customer service at Endurance is great and their staff actually seems like they care about your issues which is rare to find these days. A big shout out to ** for getting me in touch with roadside and getting my car issues taken care of.

Spoke to a person in their claims department 2 weeks ago and then had to go out of town so I wasn't sure what the outcome was as I was out of the country. I just got back in the States and everything went according to plan. Great service which means I will be a long time customer!

They have reached out to me again and reviewed my situation and call. They have gone over and above to make sure that I felt that I was treated with respect. Now, I didn't get things exactly as I would like them, but they have done more than I think any other company would have, after I alerted them of my situation.

Great people to deal with. Customer service is A+ and communication is always fast and easy. I would definitely recommend to friends and family.

Endurance offers great prices and has the best warranty. I have used them twice now and will use them again in the future. Call in and speak with them and you will see why me and my family know that it is a company you can trust.

** was a great guy on the phones the other day. I appreciate all the help he gave me. Great job!

The people in their call center are absolutely exceptional. They are so accommodating and friendly. I have had nothing but excellent experiences with them each and every time I call. Absolutely wonderful!

Endurance rep contacted me gave me a full refund and on top of that paid for one of the repairs of $122.00. Mr ** from Endurance went beyond to ensure I was happy with resolving my problem. thnx.

Called in to get a quote and these guys were real fast and gave me a whole bunch of options. Just finished my waiting period and I am ready to use my coverage. Lookin' forward to it!

Endurance has the very best customer service I have every worked with. The employees actually care for their customers and are always fast and friendly!

Each time I call into this company they are always on their A-game. I can't remember the girl's name who helped me (** maybe?), but she did an amazing job and got me taken care of with very little wait. Thanks guys!

This is the first extended warranty that I have ever put on a car and it is really good. The customer service is always very fast and answer all of my questions. It was my first claim last weekend and I got everything all fixed on Monday and I was out the door. Very fast and worked out well.

I called into all of the auto warranty companies listed on the web and got a quote from just about every one, excluding the ones that did not look like legitimate businesses. I found Endurance to be the best. They have the best credentials and offered me the best coverage for the money that I had to spend. I feel like this is a company I can trust.

I was helped by ** who did a great job and really solved all of my issues. He was so sweet and went above and beyond to get me a resolution. He is amazing!!

Spoke to man on the phone to get a quote and was awesome. Very nice. Good prices. I got a discount for working at post office. Happy with my warranty.

Really friendly staff that really is there to help you. Had a question and so I called...They needed to check on information for me. Called me back but I didn't have cell service. But e-mailed me the answer and left a message. Totally awesome!

I had an issue with some financials and had to cancel my policy. They stand by their refund policy and I got all my money back. When I get a new car and save up a little more money I will buy with them again.

Very grateful to the man who helped me with my policy the other day. I forgot his name, but he was very friendly and did an amazing job. I hope he gets credit for this review!! Thank you!

Pleased with service I received from Mister **. He was very good and solved my issues. Thank you **.

Called in last week to get a quote and spoke to ** who gave me all the information. I could not purchase at that time because I was in between pay period but he held the price for me and I am now a policy holder. The staff is very helpful here.

Purchased my warranty with endurance 4 months ago. Just made my first claim last week and it all went smoothly. Had some issues with the claim at first but that was because the shop called in the wrong sensor. ** was great and was totally understanding. Very happy with my purchase.

Eddie helped me with my policy and he was sooo friendly! I am more than happy to write this review for him because he is such a nice guy! He deserves a raise or something! Thank you Eddie!

I lost my policy and Justin was nice enough to send me a new one and even upgraded my shipping so it would get here next day. They really do care about their customers here.

Ashley assisted me with my policy and was an absolute delight! She answered all of my questions and even enrolled me in automatic payments so I don't have to send in my check every month. Very convenient!

I am on a fixed income and had issues making my payment this month. I called and explained this to Joe ** and he was so nice and understood. He pushed my payment back to my next pay date. I am so happy that this company actually gets their customers.

Just got off the line with the claims department - I wanted to wait to leave this review after I have used my policy and I have nothing but great things to say. Their service was very fast and very nice. Not gonna lie. I was really surprised at how smoothly this went!

I have had an account with Endurance for about 2 years now and they have been nothing but a pleasure to work with. My advice, if you are looking for an extended warranty for your car, go with these guys!

Eddie was the nicest person I have ever talked to on the phone. Took great care of me. Thank you Eddie!

Great customer service skills from Nicole and Steven. Helped me out really fast and were really awesome about it.

Their sales department is very good. When I called in for my quote, they were super friendly and helpful. I had them at the top of my list of possible auto warranty companies and I am glad I did! Great working with them so far.

The man I spoke on the phone with was very friendly and helped me a whole lot when I had questions about how the coverage worked and talked his ear off a lot. But he said he was having a great time speaking with me. They seem very happy here.

Spoke with Shaun the other day to get a quote on coverage for my car. He was very friendly and gave me a lot of information. Called in today and just purchased my policy. Let's hope it's as great as I hear it is.

I would like to thank everyone at Endurance for assisting me with my account. A special thank you to Ashley who got everything settled and in the mail to me. I just got my replacement booklet in the mail today! Thank you again!

Called in the other day and purchased my policy earlier today. Both times I worked with Cedric and he was very professional and friendly. I had a LOT of questions and he was calm the entire time while he explained things to me. A+ service!!

Endurance is the best! Every single time I call in they are so helpful. Very pleased with my warranty from them.

My guy Eddie is the best! He got me all hooked up today and made sure that I was good and clear for the entire next billing cycle. He really don't know how much he helped me out today.

Called in to get a quote last week, spoke with Mark, he gave me all the information and was very pleasant. Called back today to purchase my policy. Thank you Mark!

The customer service department at Endurance is really nice.

I spoke with the nicest woman on the phone that helped me with my policy. I cannot remember her name, but I think it was Kelsey. She was very sweet and helped me through all of my issues.

I spoke on the phone the other day with two sales reps from Endurance. Both of them (William and Everett) were extremely upfront with everything like price and coverage terms. They spent about an hour on the phone with me and never once seemed annoyed. I start my coverage waiting period this week. Great job you guys!

Kelsey was a delight to talk to on the phone and did a great job at getting to the bottom of what I needed help with. She is a true asset to your team!

Absolutely wonderful experience with Steven. I called in and helped me with all my issues and walked me through the entire coverage plan. What a great guy!

Really nice customer service representatives. The woman that I spoke to was very helpful.

Called to get a quote, talked to a gentleman named William. He gave me all the information I needed and was understanding when I told him I needed to talk to my wife. I am calling in on Monday to pay for my policy but I am writing this review early because William was that great!

The gentleman I spoke to on the phone last week was very nice and helpful. I do not use the computer often but he helped me log into my policy and even helped setup my email. Very friendly service.

I am very happy with my warranty from Endurance. They provided me with great coverage and even better service. They are really great at helping over the phone. Thank you.

The employees at Endurance are just wonderful. I have called many times and they always are so very friendly to help me with my issues. Thank you very much for your help always.

Second warranty I have with this company and every time I call it is always a pleasant experience. Great job Martin!

I have worked with their customer service department a couple of times over the last few months and they are always great. Really good service from them.

Very affordable policy. I got great coverage and it was a lot less expensive than I thought it would be. Ask about the discounts!!!

Was unable to make an online payment. Entered contract number wrong, but all fixed now. Eddie ** was perfect.

I called in earlier in the week and their customer service department is extremely friendly and helpful. Long story short, I made a mistake with my account but they fixed it for me and even smoothed things over so I wasn't charged any late payments. I am more than satisfied with the service I received today. :)

Endurance customer service is unmatched. They are the best in the business!

I am very satisfied with Endurance's service. I was waiting to write this review after I received reimbursement for the rental car that they were sending. The claim process was fairly easy but I was out about $200 for a rental car that I didn't have. Just received the reimbursement in the mail yesterday. They sped up the shipping for me because I explained my situation. Very nice of them to do that.

I got my warranty with Endurance about 2 years ago and I didn't have to use it until the first time yesterday. The customer service here is AWESOME! I called in my claim and the whole process was done in the same day and I got my car back so fast. I am VERY impressed with how easy this was to do.

I spoke with Steven over the phone today and he assisted me with my policy. He answered all of my questions and was very helpful.

We called in over the weekend to get some prices for different cars we were considering purchasing. We spoke with Cory and he was very patient with us and gave us information for about 6 different cars. I appreciated him taking the time to help us even though we didn't buy yet. Very professional sales staff.

I had the pleasure of speaking with Martin, the customer service manager at Endurance and he was an absolute delight. He was very resourceful and was able to solve all of my issues. He is a true asset to your team.

Called in today to check on the status of a repair that I had to get done. Repair shop made a mistake and said they would not get the part for my truck in until early next week but Mr. Eddie ** was able to get on the line and get the repair shop to overnight it so my car will be fixed tomorrow. These guys are the greatest.

I had been searching for an extended warranty for my husband's Chevy for over 3 weeks and after reviewing all of the auto warranty companies and their coverage, I decided to go with Endurance because they offered me the best coverage at the lowest price. Very friendly service too. I am very happy with these guys and HIGHLY recommend them to you all.

Been working with endurance for about 2-years now and I have never had a problem with them. My truck is in good shape and it's all thanks to these guys. Good company to work with.

I purchased a warranty from specialist Martin ** to sell my truck. After a difficult month I finally sold my truck. During this time, I spoke with Mr. ** several times assuring me if the new owners didn't want the warranty that he would work with me. Mr. ** was honest to his word by refunding my policy and only charging me a small fee. Mr. ** is a great example of an employee who cares about people and their vehicles and Endurance is a good example of a company who trust in their employees to make each customer special.

Endurance is a good company to work with. I am very happy with my warranty from them.

I had an issue with my policy and I used the online chat to get in touch with them and they solved all of my problems. I was able to get everything solved while I was at work. Great customer service here!

Out of warranty problem with Lexus - Well handled and very professional.

I spoke with Eddie ** on the phone the other day and he was very helpful and nice. I had phone issues so he had to call me back three separate times but was very nice and understanding. I really appreciated his hard work dealing with me. Thank you, Eddie.

Called in and had to use the roadside assistance number to get my car towed to the mechanic. There wasn't anything seriously wrong with my vehicle, just a loose hose but the towing was very fast and they were very friendly. My rep from Endurance even called back to check in on me after to make sure everything was okay. I thought that was very nice of him. I highly recommend this company.

I filled out a form on their website to get a free quote for an extended warranty on my Chevy cruze and they called me within seconds of hitting the submit button. It is all hands on deck over there, which is what I like to see. The guy on the phone was super friendly and knew a whole lot about cars. Will be purchasing with them.

I called in to this company to just ask a few questions and ended up on the phone for almost an hour and I learned so much. Very friendly customer service. I would recommend.

I called in the other day to speak with somebody about a policy I purchased back in April of 2013 and the guy on the phone Eddie was very friendly and very helpful. I had to file a claim and I was surprised at how they handled pretty much everything. I am very happy with their service.

I had issues with my credit card and I forgot to change the number that Endurance had on file. I had missed my monthly payment by over two weeks and called them to explain and they were so forgiving. They told me to not worry about it -- they deferred the payment since I had such a great payment history. These guys are a class act and I mean it!

I have had my policy with Endurance for almost 2 years now and I had to use it for the very first time last week. My transmission went out completely and I knew that I would be looking at a $2000+ bill, which is why I got the protection in the first place. I talked to their customer service department first and then their claims department and they were both super helpful and super nice. They pretty much did everything for me, I just sat in the lobby of the dealership while they hammered out the details on the phone. When they called me up to the front desk they gave me my keys and wished me a good day and I was on my way. It was the easiest process ever. Thank you Endurance!

I have been with Endurance for my last 3 cars and they are a really great company to work with. I have had to deal with them quite a lot as my second car was a complete dud but they were great about getting it fixed when I needed it. I just bought my third policy with them so I can comfortably say that endurance is the best warranty company around. Thank you.

I have an Xtra Supreme contract with Endurance and on 0/13/2015 my Acura MDX's alternator failed. I tow it to STS (A nationally recognized auto shop) and as per the store manager, Gary, the alternator and the serpentine belt needs to be replaced. Both of these items are explicitly listed on my contract with Endurance. I was really frustrated after trying to explain without success to the Interstate (Administrator company) why they should cover the expense for both the Alternator and the Serpentine belt. The Interstate response was that the alternator is broken but not the Serpentine belt.

Thank you for all your help with the claim. I didn't know that the process can be that easy, Steve and Kelsey were very helpful. My car is more than 10 years old now but they still approved my claim and fixed the problem (I drive Honda Accord). My husband and I will recommend your company to all our friends! Thanks a lot again!

I would highly recommend Endurance to anyone in the market for an auto warranty. I have had two warranties with them, one on my old Honda Fit and now one on my current car, a Toyota Yaris. I live in a smaller town so I don't exactly have a whole lot of options when it comes to taking my car in for repairs, which is why I like Endurance because they are accepted anywhere. I even called the two local mechanics in my area to double check and they looked at the policy and said everything was good. I haven't had to use the policy on my new car yet but I had to use the old one 3-times: once for a minor AC issue and the other two times were for bigger ticket items which ended up saving me a lot of money in the end.

I have had my policy with Endurance for 2 years now and I am completely satisfied. I always purchase a warranty for my vehicle whenever I buy it because I have had my share of rough luck when it comes to cars. So I know it is better to be protected than to be left hanging high and dry when your car breaks down. Anyway Endurance's service is really great. Whenever I call their customer service department to ask a question or pay my bill or check on a claim they are always so nice and helpful. They definitely get an A+ for service. And the roadside assistance is a total lifesaver. My battery has died a few times and they come right out to jump my car and the guy even followed me to the repair shop to make sure I got there okay. It’s nice to see a company who really cares.

Endurance has some of the best customer service I have ever had to deal with. They are always on top of anything I might have a question about and give me friendly and reliable service every time I call. This company gets an A+ from me and my family!

I have been a customer with Endurance for a little over a year and I have had a really great experience with them as a whole. I have used my coverage twice now and each time it was very easy to contact them and get everything covered. My second claim moved a lot more smoothly as I knew the process by this time. But all in all, I would recommend Endurance as the best company to get your auto warranty from.

I have been a customer with Endurance for 4 years and my policy has saved my behind more than a few times. Whenever I call into these guys they are always so helpful, kind and patient, which is great for an older customer like me. Sometimes I just don't get things and I have to have them explain it to me a second or sometimes third time, but they always do it with a smile in their voice. I will say that the previous warranty that I had with a different company was a completely opposite experience, it was like pulling teeth to get these guys on the phone to just answer a question. I am glad that Endurance isn't like that though, they come highly recommended by me, and that is something that I only do for companies I really love. Yep, I said it, I love Endurance!!:)

I have had my extended warranty with endurance for a little over a year now and they have been absolutely fantastic the entire time. I have to give them credit where credit is due, because their customer service is excellent. I got a great price on my warranty and it has come in handy more than a few times. I will continue to be a customer with them for a long time.

Purchased a warranty from them. They did not ask me to give them the exact miles on my car. He just told me to give him an estimate without telling me that I had to have so many miles before they would fix my car and now they say since I am 42 miles short they will not fix it.