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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,943,548 reviews on ConsumerAffairs are verified.
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    Page 129 Reviews 18975 - 19125
    Verified purchase

    Reviewed Feb. 15, 2016

    Martin and I have been working together for a year now and he is awesome.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 15, 2016

    Called at spoke to Eddie ** customer service manager in regards to the transfer of my policy. Was very knowledgeable and helpful.

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    Claims HandlingCoveragePriceRefunds & Payouts

    Reviewed Feb. 13, 2016

    I purchased the warranty for my 2013 durango. 4 months into the warranty the transmission went bad. I submitted my claim then waited 2 days for them to honor the warranty. The company would not cover the work that needs to be done. Then I asked for a refund on my warranty since it's not worth the paper it is written on, They still have not refunded my $500.00. I asked the shop if they ever had any dealings with the Endurance company, they told me that they find reasons not to cover the work that needs to be done. That's how they make their money. The transmission work has cost me $2800.00.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed Feb. 4, 2016

    On Oct. 10, 2015, I leased a new vehicle. This vehicle came with maintenance and warranty. There would be no need for an auto warranty. Since 10/10/15 was a Saturday, and I had appointments with doctors on the following Monday and Tuesday, I waited until 10/15/15 to call Endurance to cancel my warranty on my trade in vehicle. I spoke with a young man, who immediately advised me that I would receive credit on the unused portion of my warranty toward my new vehicle. I had clearly stated that the new vehicle had full maintenance and warranty. He restated that I would receive credit for the warranty on my new car. I asked to be transferred to someone who could resolve the issue. He said he would have them call me. I gave my number and foolishly didn't ask him to give it back to me to be sure he had the correct number, but the company had my number on the original warranty. I prefer to trust people, but that does not always prove wise.

    I never received a call from Endurance. At the time I cancelled the warranty, there were at least 8 months remaining on the warranty. The contract I have states I am entitled to a refund of unused months of coverage. I am disabled with a rare immune/neurological disorder and do not always have the energy to endure long waits for a phone representative and ensuing unproductive conversations. I do not begrudge the money I paid for this warranty and the comfort of having it in place in the event that I needed it; however, I am entitled to a refund of the unused portion. Due to the manner in which my initial call was handled on 10/15/15, I was motivated to write this review. I would not recommend this company. Good customer service is key to any business, and especially, one providing assistance when repairs are needed.

    Be advised that the fee for the warranty is upfront. I paid a large down and the balance during the first 18 months of the 36-month contract. My experience with customer service during my one and only call to them was extremely unsatisfactory. I managed customer service for an international company. I expected more from Endurance's customer service than I received. The rep spoke too fast, rushing to end the call. Insincerity is the word that best describes his promise to have someone call me.

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    Resolved outside ConsumerAffairs
    Verified purchase
    Coverage

    Reviewed Jan. 26, 2016

    Thank you Eddie helping me find a good mechanic. They basically led to me saving my family vacation after our engine completely went out. Some minor things were excluded from coverage but it was small things like a few hoses and gasket casings. Was really hoping this thing would come through and it did. Roadside assistance was really easy to use too.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Rosa,

    Glad to hear that Eddie was able to resolve all your issues and empower confidence for the road ahead. Thank you for allowing us the opportunity to serve you, and please don't hesitate to give our Customer Service Department a call at 1-866-432-4443 if you need anything in the future.

    Thank you for choosing Endurance and have a great day!

    -Endurance

    Verified purchase
    CoveragePrice

    Reviewed Jan. 20, 2016

    Very happy with the warranty I got from Endurance. It was the 5th company I called to get a quote and they had the best price for the coverage I wanted. Don't let anyone talk you into lower coverage, get the full coverage! I got the Endurance supreme which is the best and it was about the same price for the basic coverage other companies were offering. The rep I spoke to was also very nice and gave me a lot of good info.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Monique,

    We're very glad to hear that you were able to find coverage for your vehicle with Endurance. We believe in the right coverage for the right vehicle and we pride ourselves on training our Vehicle Protection Specialists to be as knowledgeable and experienced with our products to ensure ever driver leaves happy!

    Thank you for allowing us the opportunity to serve you, and please don't hesitate to give our Customer Service Department a call at 1-866-432-4443 if you need anything in the future.

    Thank you for choosing Endurance and have a great day!

    -Endurance

    Customer ServiceCoveragePricePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 20, 2016

    My experience has been less than delightful to say the least. My transmission went out due to the speed sensor input failing. Well unknown to me and NOWHERE listed in the policy I was told that the sensor wouldn't be covered because the vehicle has over 100,000 miles on it... again not one mentioning of it in my contract about any stipulations that nullified coverage of sensors of 100,000 miles. Now that's a $759 repair not covered. Had the vehicle towed to another shop that specialized in transmission repair and they tore down the transmission and noticed catastrophic failure. They call the warranty administrator and they send an "inspector" who only came, asked to look at the parts and ok'd the repair. This is where the problem really started.

    First all they didn't want to pay what their shop said it would cost to do a rebuild. They said they could get the transmission from a salvage repair yard for a fraction of the cost. I was totally against it yet they told me that was the only viable option that they would cover. Needless to say that transmission had over 110000 miles on itself and my car at that time was approaching 120000; not much of a difference. Fast forward 3 months... car runs like crap. I call the shop that performed the repair. They said it's because the transmission they received was crap and I need to call the warranty company... warranty company says the shop did a shabby repair job and need to contact the repair facility... see where this is going. I have a 2007 Dodge Charger R/T highly customized and it's not even being driven because of the transmission issues. Now it's for sale because ever since the "repair", it's been a headache and a nightmare.

    Thanks Endurance for letting me endure a headache for no reason. Absolutely disgusted with the service and product and no amount of apology will get me to change my mind even with a refund. As they say if you break a glass and repair it, it will always be a glass once broken. That's how I feel about the trust I have with this company and its affiliate.

    UPDATED ON 02/13/2016: After writing a review and having it published I get a call from a "supervisor" telling me that they are truly remorseful about the situation that I was in and that I felt I needed to have to write a negative review. So the "Supervisor" agrees to call me on a Friday; in which he did and I clearly stated to him what my issues were and what it would take to resolve them and he with the reassurance of his remorsefulness promised me he would do his due diligence to come up with a solution to remedy the ongoing problem. I reluctantly agreed even though I was adamant about canceling my policy and that on Monday we could proceed with that solution.

    Keep in mind every time I mentioned the one aspect that was the catalyst for the issues in the 1st place it was ignored or danced around and that is NOWHERE IN MY POLICY DID IT STATE SENSORS WERE NOT TO BE COVERED AFTER 100,000 MILES!!! Not only that but he is not the one that can issue the ok for any repairs to be covered that would be at the discretion of the warranty administrator. Never got a followup phone call even though I had my cellphone stolen that Sunday my voicemail and email were still operable and not a single message was left indicating an attempt to contact. Talk is cheap but actions carry more weight than gold and I was willing to give one more chance to rectify and they blew it worse than Cam Newton's performance in the Super Bowl...

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    Insufficient response received
    Brian increased rating by 4 stars.
    Coverage
    After a positive interaction with Endurance Warranty, Brian increased their star rating on Jan. 22, 2016.

    Updated review: Jan. 22, 2016

    Steven ** called me and went above and beyond with options and immediate fix. Steven ** handled our situation promptly and professionally.

    Original Review: Jan. 15, 2016

    I acquired this warranty for my Mercedes because the sales person assured me this would be the best thing for me being that it was an expensive car and the maintenance was as well. He also assured me everything was covered, all I had was a $100.00 deductible. Well after a year of ownership and always paying my warranty premium I had to take my car into the shop. OMG, then the blam hit the fan. They don't honor the warranty so you're not covered and then it takes an Act of Congress to cancel. Please be careful. This company is like a Ponzi scheme.

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    Tamy increased rating by 4 stars.
    Sales & Marketing
    After a positive interaction with Endurance Warranty, Tamy increased their star rating on Feb. 11, 2016.

    Updated review: Feb. 11, 2016

    The issue was resolved by Mr. Perez to my satisfaction.

    Original Review: Jan. 11, 2016

    My extended car warranty was purchased 8/2015 with miles 116,072. Oil change/maintenance done 9/2015 120,572 miles. Motor locked 11/2015 125,--- miles. Contract say "maintenance must be done on vehicle per as requested by manual". In the owners manual of this 2002 Hyundai Sonata oil change should be done about 7500 miles. Because I drive a lot it was done earlier. Contract say "maintenance must be done by license/certified dealer". I faxed copy of license which they couldn't seem to find off internet & faxed to them. It is now 2/2016 & my claim is still pending. No matter what information I give them they have another excuse. This company is a scam & headache.

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    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed Jan. 8, 2016

    Recently after shopping around for warranties for my 2004 Ford Ranger with less than 100 thousand miles I contacted Endurance because it was rated as the number 1 in customer satisfaction, only the good lord knows why. After speaking with Tandra who was just trying to "keep it real" for almost 15+ minutes and her telling me this warranty was so worth it because she had it on her Mercedes (because a Ford Ranger and a Mercedes Benz are even remotely the same thing) I decided to purchase it along with her dropping the down payment on it as part of the incentive to do so. But before she even transferred me to customer service to finalize the contract I ran into issues. I asked her if a certain repair was covered and she couldn't tell me, nor could anyone else she asked?!? You can't answer questions about the product you sell?

    So finally she took down all of my information which in itself was a task. Finally I was transferred and the contracted completed, then I was sent the policy information and logged onto their website to view my policy where I had to promptly call customer service back because not only was my name misspelled but my vin number also incorrect. So after making the corrections to this misinformation I made sure to verify that the main contact number should be mine as well as the rest of the information should be correct and the gentleman verified it all as correct.

    A few days later I receive my certified policy plan booklet in the mail and not only is the listed phone number incorrect but the list city misspelled. Long story short, now that I no longer need the warranty, I can't seem to be able to get ahold of anyone, no matter what time of day it is or what day it is for that matter. So word to the wise, just avoid this company altogether. All I wanted was a refund on my down payment for the warranty but now I can't even reach customer service to do that.

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    Randy increased rating by 4 stars.
    Customer ServiceSales & MarketingPrice
    After a positive interaction with Endurance Warranty, Randy increased their star rating on Jan. 7, 2016.

    Updated review: Jan. 7, 2016

    Stephen ** contacted me and offered to send me a gas card for my inconvenience. He made no attempt to sell me a policy but did advise that should I reconsider that I could call him directly and he would assure I would be taken care of properly. This was great customer service. I may or may not buy a policy from them but Stephen does care about the service his representatives provide.

    Original Review: Jan. 7, 2016

    My wife and I contacted Endurance through a web submission from ConsumerAffairs and they called as soon as we clicked submit. I asked questions, got answers, then Colletten (the rep) did everything she could to close the sale. I nearly hung up but decided to be nice. After too much time on the phone trying to be pushed into buying the warranty right now I finally convinced her it was not happening right that moment and asked her to send me the info she gave in email. The email was not the same as the information we discussed in the phone so I am not sure what is accurate. Then my phone kept ringing all day long from a number I was not familiar with, finally I answered.

    It was another rep from Endurance. This one even more pushy than the last. She all but told me the only reason I was looking at the extended warranty was that I needed to use it and continued to remind me about the waiting period. Fact is I am still in my previous extended warranty with another company but it is getting close to expiring so I am exploring my options. Then she proceeded to tell me I was being offered a $300 discount that was only good on that call, funny the first rep never mentioned that in her quote and this second rep was not offering me anything at a lower price. The second rep even tried to convince me that I needed to contact the other warranty company I am working with right then and there so that I could make a decision right then and there.

    I do have a life and have all the right to take my time. My philosophy is this, I will buy something from someone who is patient and not pushy LONG before I will buy for a person or company who is all about sales sales sales and being pushy rather than letting me take time to make the right decisions. Long story short... I have crossed Endurance off my list and will continue my search. Prior to this second call they were my leading choice but that is over now.

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    Coverage

    Reviewed Jan. 3, 2016

    I was buying a car from out of state and unseen. The owner wanted to make sure the car was everything he promised and sent the car to his mechanic to see if it needed anything before I bought it. After he spent $468 looking for anything things it might need, I was asked if I wanted a warranty by the Credit Union? I decided it might be good since I am using it as a Uber driver and will average 200 miles a day.

    After the car was delivered to me (300 miles away) I started the permit & License process. A City Inspector came up with the front end needing the tie rods replaced. A cost of $1300 by the inspection company. I thought it was high but knowing I had the warranty thought I was ok. However, to help all I could, I took it to my own mechanic for an estimate which was $800. Doing what the Warranty instructs one to do, I gave him the phone number to call them. I was shocked to find out that they would not cover the cost of repair.

    After trying to get them to re-consider, I told them goodbye forever and called the Credit Union to cancel the contract! I figure it is best to find out up front before I gave them any money over the next 4 year contract. Would I tell anyone to do business with Endurance Warranty? NO! Will I talk to my Credit Union about not selling contracts with this company? Yes. I'm surprised to see that Interstate/ AssureGuard is also involved as an administrator of this product which tells me not to buy their products!

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    Factual basis uncertain
    Customer ServiceCoverage

    Reviewed Dec. 29, 2015

    After I gave them my details, they offered me a cover that is $500.00 more than the car manufacturer. So I started to shop around and I found a better offer so I took it. But after two days Endurance called me about their offer so I informed them politely that I took another offer, and I think the guy didn't like that so he hang up the line. I just wanted to share the experience with everyone.

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    No response received
    Ryan increased rating by 2 stars.
    Customer ServiceClaims HandlingCoverageTechRefunds & Payouts
    After a positive interaction with Endurance Warranty, Ryan increased their star rating on Jan. 1, 2016.

    Updated review: Jan. 1, 2016

    Steven worked with me to have my contract cancelled and the total amount I paid for the warranty refunded to me. For that I am appreciative. However, I will say that it should never have come to that. Endurance apparently sells warranties that they themselves are the obligor. Where I ran into trouble was with a warranty sold by Endurance, but the obligor was Interstate National Dealer Services. INDS is nothing but a headache for consumers and should be avoided, so people need to be aware of who they actually will be dealing with if a claim occurs. I would expect the actual Endurance warranties to treat consumers better.

    Original Review: Dec. 29, 2015

    This "warranty" company does not pay legitimate claims. DO NOT BUY THEIR WARRANTY!! They will find any excuse they can to deny that any claim over a few hundred dollars is covered. I paid over $3500 for their warranty. A gear broke relating to the 4WD on my Volvo. Endurance sent out an "independent" inspector to look at it. Next thing I hear is the claim is denied because the part failed due to "rust" and rust as a cause of failure isn't covered by their policy. The inspector didn't even note in his report the most relevant reason as to why rust would not have caused the problem. Instead, he clearly was looking for some reason for the claim to be denied.

    3 different Volvo technicians (the guys that work on these cars for a living) stated in no way, shape or form would rust cause the part at issue to fail. The "independent" inspector didn't even speak with them. Instead he wrote a report clearly looking for a reason to permit denial of the claim and left the shop. Volvo personnel did speak with other Endurance representatives and told them the "independent" report was simply wrong. However, Endurance is not interested in the actual cause of part failures. They are only interested in finding reasons for denial of claims. This whole thing is a giant rip-off of consumers because it is set up for your claims to be denied.

    Further, Endurance isn't even your warranty insurer, it is another company (National Service Contract Insurance Company). If you call them, you will basically be told too bad. If you call Endurance in Northbrook, Illinois looking for some help, my experience is that they claim they will try to help you and that they are on your side against the real insurer, but ultimately it is a good cop bad cop situation and you get nothing. It is clearly part of their pitch that Endurance (despite the fact that they sold you this dog warranty) isn't to blame when legitimate claims are denied.

    Steven, allegedly head of Customer Service from Endurance went so far as to tell me that either (1) my claim would be paid or (2) the entire amount of my policy would be refunded. Why was he telling me that? Because even he knows the denial of my claim is totally ridiculous. The day after that promise, I was told by Steven that both those options were off of the table. What kind of a company promises two options to correct their customer's mistreatment only to back out of both?

    What you have here is a company that is looking for a reason to not pay any claim of significance. When "rust" is a reason to deny a claim on a car in Chicago, that is a real red flag. Other than a newer car under factory warranty, what car doesn't have some rust underneath it? Endurance was told by Volvo technicians that the rust could be shaved off and the part would look brand new to prove to them the rust was irrelevant. Nonetheless, that rust being present was all they needed to deny the claim. On top of the denial, I am stuck with a tear down fee of nearly $400. I will be initiating litigation against Endurance based upon their treatment of me. I will also be telling anyone I can both online and in person to stay away from this company based upon my personal experience. Further, I'll be contacting local government officials as to their business practices. I live near their offices so my local officials are definitely going to hear about this.

    From the reviews on this site (which unfortunately I did not see before engaging with this company), someone needs to take a look at how this company is operating. Bottom line -- do not give this company any money! You are far better off just keeping your money and paying for repairs on your own. If you buy this warranty and have any significant claim, they can come up with any of the litany of reasons for exclusion in their policy to deny coverage. Then, you are out the money you paid for the warranty, you will owe any tear down fee to the repair shop and your car will still not function correctly until you pay out of pocket. Great deal eh? Stay away.

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    Reviewed Dec. 29, 2015

    How does this company have a five-star rating? From reading these reviews, each and every person has had a really bad experience with this company that, the same guy, "Steven" has had to come along and resolve. This guy is putting out more fires than the fire department because the company is so bad, so again...why the five stars?

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    Factual basis uncertain
    Verified purchase
    Kim increased rating by 4 stars.
    Customer Service
    After a positive interaction with Endurance Warranty, Kim increased their star rating on Dec. 27, 2015.

    Updated review: Dec. 27, 2015

    Upon speaking to Mr. Kay, who was attentive and understanding why I initially wrote my review (one star/ unsatisfactory), He apologized repeatedly for the inconvenience and offered a REFUND to accommodate me for this bad experience. He assured me that he would advise reps to be more professional and NOT overbearing, demanding or persistent on the phone when dealing with customers.

    Original Review: Dec. 18, 2015

    Business hrs unreasonable (9-5 EST)! Called to cancel contract, rep was very RUDE, overbearing, unprofessional and insisted that I should NOT cancel! He kept phishing for personal details regarding WHY I was cancelling. Finally, he told me to PAY with credit card $100 cancellation fee (that I couldn't find on my contract). I already have monthly auto-withdrawal, told him to go ahead and charge account using bank info, he said NO!!! (He only wanted credit card???) I REFUSED because sounded strange.

    I went online too and requested someone contact me, NO ONE has called/ emailed/ texted or NOTHING! I was NOT able to look up my account. Website very confusing with LIMITED and restricted information. Day 2, I called back to CANCEL again, different rep, phishing again for WHY I needed to CANCEL, he put me on HOLD several times, kept coming back and trying to change. Finally he gave in, told me he cancelled my contract, NEVER mentioned a cancellation fee!!! He REFUSED to give me a cancellation number, I asked for email confirmation or anything to show I canceled, he said he would MAIL me something! Hopefully, my request to CANCEL will go through?

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    gregory increased rating by 4 stars.
    CoverageSales & MarketingRefunds & Payouts
    After a positive interaction with Endurance Warranty, gregory increased their star rating on Dec. 22, 2015.

    Updated review: Dec. 22, 2015

    Their customer service dept contacted me and set things right. Steven ** was very helpful and helped me settle matters with them. They are still a great company who cares about their people and the service they get, he went above and beyond in my opinion and I do still highly recommend these people and this company. Thanks guys for taking the time to understand and your commitment to customer satisfaction.

    Original Review: Dec. 16, 2015

    3 MONTHS IN AND WAY PAST MY MILEAGE THEY REQUIRE, after paying for two not one but two diagnostics from a mechanic, then going to a mechanic they suggested, then after saying it's covered then it's not covered then covered then not covered after the mechanic they sent me to tore it apart. Now I'm into out of pocket over 1100 dollars. They still haven't paid for or covered a thing. This people is a scam, scam, scam, and I do mean scam. They don't pay for anything, and if they do just notice that it's like only 2 or 300 dollar fixes, you'll never see or hear of them covering an engine or a transmission, NEVER. Stay away from them. They promised me a prorated refund in 3 weeks. Guess what that was over a month ago and nope nothing yet... Scam.

    My advice is stay away from them. If you're a victim like so many of us, write to your state governor, your BBB, write and send reviews telling the truth. I have and will continue to do so. My next step is local news networks and I'm filing a claim in court. Sue them, they are offering nothing for your money. SCAM, SCAM, SCAM. SHAME ON YOU FOR STEALING MY MONEY!!! Very mad in Ohio.

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    J.W. increased rating by 4 stars.
    Coverage
    After a positive interaction with Endurance Warranty, J.W. increased their star rating on Dec. 22, 2015.

    Updated review: Dec. 22, 2015

    Once Endurance reviewed the issue again they were quite willing to work with me to fully resolve this to my satisfaction. After speaking with their representative, I feel completely supported and would recommend Endurance to anyone considering an auto warranty.

    Original Review: Nov. 29, 2015

    Buy a warranty from Endurance at your own risk. It doesnt matter what they say when you buy the policy. If they turtle on you, you have paid them for nothing. The motor mounts in my car are constructed using a liquid filled diaphragm, which in our case, ruptured, causing the need to replace the motor mounts. These are done as a set. Motor mounts are explicitly and specifically listed as a covered item in the Endurance warranty. The rupture of the diaphragm means essentially that the part failed. This is a mechanical failure. There is no gray area.

    A first service rep has contacted Endurance. A second service rep at our dealer contacted Endurance. We have contacted Endurance twice on the matter and they have refused to assist. Endurance has refused on three occasions to pay for this legitimate repair. I filed with the Better Business Bureau and due to Endurance's negligence in responding, the BBB has closed the complaint out as unresolved. 11.30.15

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    Steven increased rating by 4 stars.
    Tech
    After a positive interaction with Endurance Warranty, Steven increased their star rating on Nov. 25, 2015.

    Updated review: Nov. 25, 2015

    Steve the customer service Manager responded to my issue and corrected the issue. Thank you, Endurance.

    Original Review: Nov. 18, 2015

    The parts I received at the dealership from the insurance company supplier were very used and rusted. The mechanic could not even to get it to fit due to the rust. I contacted the insurance co and they have to get the part supplier to authorize new parts.

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    Richard increased rating by 4 stars.
    Customer Service
    After a positive interaction with Endurance Warranty, Richard increased their star rating on Dec. 16, 2015.

    Updated review: Dec. 16, 2015

    I was contacted by Steve from Endurance regarding my negative review of their company. He sent me a $100 gas card to help ease the sting of dealing with their pushy employee. While I did not purchase their extended warranty (2 of my 4 cars are ineligible due to age) I find that Steve taking the time to find out what took place and to try and appease me by sending a gas card is showing a company that realizes when their performance was sub-par and are willing to do something to rectify that, nice job!

    Original Review: Nov. 18, 2015

    I saw their ad on TV and since I own 4 cars that are no longer under warranty, thought it might be good to look at. First, I find out that they do not warranty anything older than 20 years; this eliminates two of my classic cars. Then the rep goes through her canned interview and then tries to reel me in to buy today and have 30 days to decide. She said if I paid today, she would reduce my payment from $368.57 to $168.57, but somehow never told me this was a monthly fee for 18 months. I told her I would not give my credit card to review something and then cancel if I didn't like it. She was extremely pushy. She tried to get me to go to this website to review their company, but was so annoyingly pushy that I hung up.

    Once I calmed down, I reviewed this website to learn that they were NOT above board and in fact did many of the things that I thought they would. Thankfully, I just hung up on her and I suggest you do the same thing! I guess they should review this website before they say that it lists a glowing recommendation of their service.

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    Customer ServiceCoverage

    Reviewed Nov. 11, 2015

    Worst customer service and a bad experience overall. I would rather invest time and work on my own car than have it projected under this extended warranty which is useless. When I was signing up the lady offered too many things to be true and mentioned that it's covered from bumper to bumper. But when I took it in for a repair after the 30-day wait period they classified the problems as preexisting in wait period and denied coverage. When I called customer service to cancel the policy the manager on the phone was indirectly hinting that my car will be classified as high risk to convince me to stick with policy. Looks like lot of thugs and underwriters run this company without any integrity and values. Stay away from this company and use the money to put it towards the actual repair if you want to keep the car long term.

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    No response received
    Verified purchase
    Teshia increased rating by 4 stars.
    Customer ServiceCoverage
    After a positive interaction with Endurance Warranty, Teshia increased their star rating on Nov. 17, 2015.

    Updated review: Nov. 17, 2015

    Steve reached out to me and the fact he took the time to call and showed how much how cared. He apologized and is sending me a full refund for my policy. My situation and experience is totally different from the next. Overall this is a great company!

    Original Review: Nov. 10, 2015

    I purchased my warranty a few months ago, I drive a 2010 Chevy Camaro. About a week ago, my check engine light comes on so I scheduled an appointment to get it look at. I was told by the service consultant that timing chain needed to be replaced. I provided all my warranty information and advised to proceed with the labor once the claim was approved. I received a call 2 days later advising my repairs would not be covered. I went back and forth with several reps and managers about this issue and they were very rude and I was not able to know where with them... Still did not get it covered. I finally got the policy canceled after paying 140.00 a month and still was not able to get my repairs, and I ended up paying 1501.91 for my repairs. This company is horrible and I would not recommend anyone to purchase a warranty with this company. Worst experience ever.

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    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 4, 2015

    Waited until I heard final word on whether or not the claim for my driver side window motor and alternator were approved before I left this review. I will say this, the customer service at Endurance is impeccable. When they give you their word that they will get something done they get it done!! After an hour of going back and forth between the shop and the warranty company, the Endurance customer service rep that was helping me took things into his own hands and got everything sorted out. Both claims were approved and I am happy to say that their coverage actually works.

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    Max increased rating by 4 stars.
    Customer Service
    After a positive interaction with Endurance Warranty, Max increased their star rating on Oct. 29, 2015.

    Updated review: Oct. 29, 2015

    I finally got a call from the supervisor of the customer service department at Endurance, Steven **, who looked into my call history and determined I had been unfairly treated when trying to cancel. He said he just wanted to make it right and assured me he cancelled my plan and is issuing me a full refund. Thank you, Steven.

    Original Review: Oct. 29, 2015

    Tried to cancel this service multiple times but the folks at Endurance tell me their cancellation department is closed and then just hang up the phone. Other times, they send me over and a cancellation department representative tells me to mail in my original paperwork they sent me with a notarized letter explaining why I want to cancel. When I tell them I lost the original paperwork, they say there is nothing they can do and hang up the phone. Also, the first time I wanted to cancel with them was still within the 30 day trial period, but now I am being charged. I don't know how to get out of this now! I don't want to just cancel my credit card and then have them hurt my credit...

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    Coverage

    Reviewed Oct. 23, 2015

    Got a quick quote over the phone and was signing up for coverage 30 minutes later. Great staff and coverage plans. Highly recommend Endurance.

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    David increased rating by 4 stars.
    Customer ServiceClaims HandlingTechSales & Marketing
    After a positive interaction with Endurance Warranty, David increased their star rating on Oct. 23, 2015.

    Updated review: Oct. 23, 2015

    I would like to change my review after having my issue resolved. Thanks!

    Original Review: Oct. 20, 2015

    I signed up with Endurance for a bumper-to-bumper extended warranty. Two weeks and 1,000 out of my 30-day 1,000 mile waiting period, I took my vehicle to the dealership for the required synthetic oil change per my contract. I asked the mechanic to check out a whining sound coming from the motor while he had it in. He told me that my timing chain was bad and needed to be replaced. I was instantly relieved that I had purchased the warranty. The mechanic at the Infiniti dealership called Endurance for me to file the claim. The mechanic told me that it would be covered per my policy. I was very surprised to learn that Endurance declined the claim even after discussing with the mechanic. They told him (and me) that this was considered a wear and tear item and hence not their problem.

    Am I missing something - but aren't all car repairs a result of some type of wear and tear? By definition every repair is "wear and tear." I have not of too many cars spontaneously combusting on the highway. It clearly states that the timing chain is covered in my warranty but apparently only if it breaks while driving as a direct result of a part failure.

    You should be advised that Endurance is only a broker for the insurer who is a totally separate company out of Illinois. This company is the arbiter of all repairs - and good luck getting to speak with a representative. I was on hold for over 45 minutes before speaking to a live body. I was also told that the claim was denied because there was an Infiniti recall on the timing chain on my vehicle. I called Infiniti and was told this was not true.

    I immediately cancelled my contract with Endurance. They told me that I would be receiving a pro-rated portion on my premium within 2 weeks for over $3,000. I am skeptical about this as well. I do not expect to receive a check but will have recourse with my credit card company if they renege. Sounds like the US Fidelis car warranty scam of about 10 years ago. Please do your homework before signing on the dotted line. It is not what it appears. Buyer beware.

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    Derek increased rating by 4 stars.
    Customer ServiceCoveragePriceRefunds & Payouts
    After a positive interaction with Endurance Warranty, Derek increased their star rating on Oct. 17, 2015.

    Updated review: Oct. 17, 2015

    Purchased the warranty and found out my truck wasn't covered. Endurance did the right thing and refunded my money 100%. Had my money within a couple days. Thanks Endurance!

    Original Review: Oct. 14, 2015

    I got this warranty paid a few months on it and when it came down to repairing my truck they came up with a grocery list of reasons why they couldn't cover it... Every reason they came up with was not discussed in the initial phone call. Make sure you research good on this company before purchasing. They offered my money back that I had paid but of course who wouldn't? Especially when the repair is gonna cost more than you paid. DOT NOT USE ENDURANCE!!!

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    Claims HandlingCoveragePrice

    Reviewed Sept. 30, 2015

    I originally chose my warranty from Endurance because their prices were the best that I shopped around for especially for the amount of coverage that they give you. I looked at a few other auto warranty companies to get price quotes but they all seemed too pushy or a little shady for me to want to go with, so I chose Endurance. I am VERY glad that I did go with Endurance because I had a pleasure to work with Justen who was able to get my claim investigated and saved me well over $600. I am glad to see that Endurance is still one of the honest companies out there.

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    Customer Service

    Reviewed Sept. 30, 2015

    The Endurance customer service department says they will do something for you, they get it done. Plain and simple. I will continue to do business with this company for a long time because of their customer service department, especially Martin and Eddie.

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    Coverage

    Reviewed Sept. 24, 2015

    Glad I ended up getting this warranty from Endurance. I don't know if I am one of the lucky ones or not but the thing has already paid for itself after 1.5 years and I have a 5 year policy. Very happy with this coverage.

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    Customer Service

    Reviewed Sept. 24, 2015

    Endurance customer service is by far the best I have ever worked with. With some companies it is like pulling teeth just trying to get somewhere with these people but the employees at Endurance have completely bucked that trend. Eddie is a class act and I am so happy he helped me with my payments the last couple of months!

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    Pastrick increased rating by 4 stars.
    Claims HandlingCoveragePrice
    After a positive interaction with Endurance Warranty, Pastrick increased their star rating on Sept. 24, 2015.

    Updated review: Sept. 24, 2015

    I was contacted by Steven ** (Customer Service Manager for Endurance) and we came to very excellent resolution to the problems I encountered. Due to the misunderstanding initially between us; he graciously offered a refund of a major portion of what I had paid into the policy as recompense. Not many companies would even entertain doing such a thing, but Steven assured me that theirs is not just any company. Perhaps I'll consider them for a policy on a future vehicle at some point.

    Original Review: Sept. 22, 2015

    I had requested policy coverage that would cover all electronic components on my vehicle. I was assured they would be covered. The first and only claim I filed was for a faulty electronic module that would cost almost $2000 to replace. Thought it would be covered but was told by the third party company that actually had the policy through Endurance that it was not covered. I attempted to cancel my policy with Endurance and they said they would label my vehicle as a high risk, thus making it difficult to obtain another policy with another company other than theirs.

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    Coverage

    Reviewed Sept. 21, 2015

    I spoke with Eddie yesterday about a few issues that I have with my car. The major issue being transmission problems is going to be covered!! I was so happy to find out that Endurance will take care of it. There were a few minor issues too, don't remember what exactly, but Eddie said some of those might not be covered by the policy, but I'm not worried because it'll only be around $100-200, while transmission would have cost me thousands!!!

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    Steven increased rating by 3 stars.
    Customer ServiceClaims HandlingCoverage
    After a positive interaction with Endurance Warranty, Steven increased their star rating on Sept. 25, 2015.

    Updated review: Sept. 25, 2015

    The company would not cover the broken items but did the right thing and returned all the money I've paid for the policy.

    Original Review: Sept. 15, 2015

    Bought this warranty over a year ago. Finally after paying in 2500 dollars it's finally time to file a claim. I have a diesel truck and when I bought the warranty I made sure and asked them if everything on the engine was covered, they assured me it was. They first tried to deny my claim because they said my truck was commercial because it was a f350, it has no signs of being a commercial vehicle. After finally proving to them that it was not commercial they didn't want to pay for the EGR cooler on the engine because it's not listed in their parts list, when they assured me everything on the engine is covered.

    The supervisor tells me he listened to my initial phone call and I asked if everything was covered and the salesman said yes. He proceeds to tell me "Everything is covered, everything on our parts list that is!" That was not was I was talking about and they knew that, the salesman was extremely misleading and now they only want to cover 500 dollars of a 5000 dollar shop bill!! Customer service is horrible, every time I call they say "We'll call you back shortly" and I don't ever hear from them. But as soon as I call them back they all of sudden have an answer or are working on it right then. Absolutely frustrating. 5 days into this with no vehicle and no rental car, terrible business practice.

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    Customer Service

    Reviewed Sept. 2, 2015

    William really helped me find a good auto warranty program. All of the people I talk to at Endurance were really approachable when I asked questions and they made recommendations and helped make my experience easy. Very happy with my warranty from them.

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    PricePunctuality & Speed

    Reviewed Aug. 21, 2015

    This company is absolutely amazing. I had a major breakdown on my BMW 745Li. It was going to cost me over 2,000 to repair. My mechanic contacted them and said they are the easiest warranty company they have ever had to deal with. The approval process was fast and they were paid promptly. Thanks Endurance.

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    keith increased rating by 4 stars.
    Claims HandlingCoverage
    After a positive interaction with Endurance Warranty, keith increased their star rating on Aug. 25, 2015.

    Updated review: Aug. 25, 2015

    Complaint resolved.

    Original Review: Aug. 17, 2015

    Don't use this company. They will deny your claims even if they say they cover it. They told me they covered Heating and A/C but when my heat went out they didn't cover it. So I took the recommendation of my mechanic who said he hasn't seen a warranty company deny 3 claims that had to do with the engine and heater. So I canceled my contract with them before I wasted any more money.

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    Customer Service

    Reviewed Aug. 5, 2015

    Martin is a man of his word and he is an excellent example of the great customer service you will receive from Endurance. I called in a couple of months ago with a few general questions and I meant to change my payment information but completely forgot once I got to talking. Anyway, my account almost cancelled out because I wasn't paying my bill. When I looked at my statement and saw that I didn't pay for almost 2 months I called right away and got Martin who got everything all sorted out for me. He even tossed out the two late fees that I incurred over the process. What a great guy and what an awesome company. 5 stars well-deserved. *****

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    Customer Service

    Reviewed Aug. 5, 2015

    Endurance customer service is second to none and their employees are always friendly and courteous every time I call. A big thank you goes to Jasmine for getting my policy all set up and to Kelsey for going over it all with me and explaining everything. Endurance is the best!

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Aug. 4, 2015

    Endurance is a company that I fully recommend to anyone because of their fair prices and exceptional customer service. Endurance is a company that actually stands by their word and pays their claims! I am very happy I purchased this coverage because it is not only paying off, it has already saved me money which I thought was too good to be true. Thank you Endurance and Eddie ** for all of your help!

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    Reviewed July 29, 2015

    Excellent service. 5 stars. Eddie is a very helpful employee and he gives the absolute best service. Very good experience all around.

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    Customer Service

    Reviewed July 29, 2015

    I had an awesome interaction with an Endurance customer service associate, which I always have an awesome one when I call. These guys are that great. Their rating is 5 stars for a reason! Absolutely the best warranty company to work with!

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    Reviewed July 29, 2015

    Endurance gets an A+ for service in my book, especially Martin ** who helped me with my policy the other day. He is a great example of how someone who is GOOD at their job can make the customer's life a whole lot easier. Thank you Martin and thank you Endurance for your amazing service.

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    Brandon increased rating by 4 stars.
    Customer ServiceClaims HandlingCoverageRefunds & Payouts
    After a positive interaction with Endurance Warranty, Brandon increased their star rating on July 29, 2015.

    Updated review: July 29, 2015

    Endurance has the best customer service anybody could ever ask for! So glad they talked to me and understood me. Empathy and understanding goes a long way with people. Glad they cared so much to reach out to me and go literally above and beyond on everything. The A rating is not just for show, they earned it!

    Original Review: July 24, 2015

    Today I brought my vehicle in to get a serpentine belt fixed on my vehicle. The contract stated that serpentine belts are covered. After examination, a tensioner went bad and broke the belt - phew, good thing it says "tensioners" are covered. I called the claims number (worst experience I have ever encountered in 30 years on this planet) and was told that it is not covered. They word everything very devious so please ask tons of questions and make sure your parts are really covered. They said since the tensioner is not internally lubricated, it is not covered - typical warranty company. So I am stuck paying 500 after I just paid 2400 for the policy.

    My main complaint is with their company they use to make payments, they are terrible. I get better customer service at McDonald's from an uneducated high school drop out. The only words the lady would keep repeating is the part is not covered, about five times in a row. I understand it is not covered, but comprehend when I speak with you and answer the questions I am asking. Then she rudely says, "I will transfer you to my manager, but she will tell you the same thing."

    I am canceling my warranty, and of course the 500 I put down they get to keep since it's been over 30 days. So now I am out a 1000 dollars trying to protect myself from this exact situation. Endurance had amazing customer service but they need to tune their whole operation. Why not list the parts you won't cover instead of all the parts you MIGHT cover? Just because the parts are listed under coverage just means it could be covered, don't get this confused. I will not recommend a company who has terrible affiliates and such shallow pockets. I am praying I drive my vehicle home today and my engine and transmission blow so they will be forced (hopefully) to pay out a claim. This was a terrible experience and wants to let everybody know that all of their great reviews and BBB ratings are just for Endurance's customer service, not their third party claims company. Terrible.

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    Coverage

    Reviewed July 15, 2015

    This warranty is definitely worth the money I pay for it each month. I was skeptical at first because this policy was about $800 less than the coverage that the salesman at the dealership "swore by". But the coverage looked pretty similar so I decided to take a chance. I am glad that I did because I was actually able to get two repairs done in about an 8-month span. I did the math and the total payments that I made in those 8 months was $560, but the two repairs combined were about $1800, so I am already winning. Yay!

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    Customer Service

    Reviewed July 15, 2015

    Great service from Eddie ** and the rest of the Endurance team. From the minute I got a quote from these guys I knew they were who I wanted to get my warranty with because they were the first company to allow me to weigh my options instead of pressuring me to buy. Cedric also did an amazing job helping me with my initial call.

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    Claims Handling

    Reviewed July 15, 2015

    Endurance definitely receives 5 stars from me due to their impeccable service. A special thank you is needed for Justen ** and his dedication to getting my claim pushed through to the administrator. He is truly an asset to an already incredible team! Thank you all.

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    Price

    Reviewed July 9, 2015

    Eddie ** was a great help to me throughout the fixing of my car. Without his help going back and forth with the inspector and repair shop, I would have never gotten my car fixed. But he was able to sort everything out. It seems that the mechanic was replacing the incorrect part to charge me more. Glad that I had this warranty because without it I would have been cheated! Thank you Eddie!

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    Customer Service

    Reviewed July 8, 2015

    Cynthia was a HUGE help with getting my issues all sorted out. I was frustrated and didn't have time to talk but she took down all of my information and got back to me with everything all sorted out. She is amazing and the entire Endurance customer service department has been extremely reliable and helpful.

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    Coverage

    Reviewed July 8, 2015

    Endurance gets 5 stars and an A+ from me! Their rates are very low compared to the other warranty companies that I checked out and they I compared the contracts and their coverage was the best for the price. Very happy with the purchase and even happier having just used it for the first time a couple of weeks ago. All around it has been a great experience so far.

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    Coverage

    Reviewed July 7, 2015

    Shaun gave me a great deal on my warranty coverage and I got all the roadside assistance packages thrown in as well. That alone is saving me $30 a month from AAA and I get to make sure that any time my car breaks down that the repairs are covered. This coverage is awesome!

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    Customer ServiceTech

    Reviewed July 7, 2015

    Endurance has the best customer service around. I was skeptical at first because the last extended warranty I had on my car was from the dealership and it was nothing but a pain. So I decided to go with a company that sells warranties directly to consumers and try my luck with them. Glad I did, the warranty from Endurance is already LOADS better than the dealership warranty. 5 stars for sure!

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    Customer Service

    Reviewed July 7, 2015

    Excellent help was given from Mr. Martin ** and the rest of the Endurance customer service staff. 5 stars!

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    CoverageTechPrice

    Reviewed July 5, 2015

    I got a good price on my warranty and I got better coverage than the dealership was offering me. Got offered a better deal by some other company but the coverage wasn't as good as the one that Endurance was offering me and it was only going to save me like 100 dollars overall.

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    Reviewed July 4, 2015

    Absolutely impeccable service from Endurance. Their warranty is definitely worth it if you are on a tight budget and can't afford a breakdown out of the blue. I am very happy with my purchase and even happier with the service that I received from Mr. **. Thank you!

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    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed July 3, 2015

    Got two VERY expensive claims paid for almost a month ago and I am writing this review now to tell you that I just had to go in for the third time and it was a minor repair but it was again covered. This coverage is a GODSEND and you would be foolish not to buy it. I am not made of money and this policy has saved me quite a bit of it. Their customer service is also very professional and prompt.

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    Coverage

    Reviewed July 1, 2015

    I am pleased to be writing this review and to inform anyone who may be reading it that Endurance is an excellent company to get an extended auto warranty from. I have been very pleased with the coverage thus far and I am sure that anything that may come up in the future will easily be handled by their team of professionals. They receive an extra 6th star from me because of their excellent service!

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    Customer ServiceTech

    Reviewed June 30, 2015

    Endurance is a great warranty company and their coverage/prices are unbeatable. I shopped around for my extended warranty on my Toyota Prius for about 4 months before I chose a provider and I am glad I went with Endurance Warranty. I am very happy with the service that I receive each time I call.

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    Customer Service

    Reviewed June 30, 2015

    ** and the entire customer service department at Endurance Warranty are simply the best! They are always very helpful whenever I call and I have never had an issue that they didn't resolve for me. I wish they had better hours, but that's what I use the live chat for anyway! 5 stars all around!

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    Dustin increased rating by 3 stars.
    Price
    After a positive interaction with Endurance Warranty, Dustin increased their star rating on Oct. 14, 2015.

    Updated review: Oct. 14, 2015

    This was resolved and Stephen ** took care of everything for me and made it right between transmission shop and myself. He gave me his direct line and made sure I was happy as well as transmission shop.

    Original Review: June 27, 2015

    I've had the warranty for about a year and they have mostly done what they said till this time. I had to have my vehicle towed because the transmission went into limp mode and stayed in 5th gear. I had it towed to our local transmission shop. They have been in business for over 40 years and have 5 shops across central Texas. Had codes pulled and needed a new valve body and speed sensor and solenoid pack. They sent out an inspector who drove my car and lo and behold, it went into limp mode again. He turned in his findings which agreed with the diagnosis. After the price was turned in to replace what the expert transmission shop said was wrong they balked at the price and diag.

    They only wanted to replace two of the parts and not what the transmission shop said needed to be replaced. 4 day into this and no rental car, mind you because they wouldn't authorize it as it was still in limbo. I fought with them for over two hours today and finally got a rental car but still would not listen to the expert about what needed to be fixed. So we are getting a half ass job done and more than likely be back to have them fix the part they balked at and probably have to replace the other parts because they said there was not enough diag done even though their independent rep came from Austin to check the car out on their behalf. Very dissatisfied with how this was handled, etc.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed June 26, 2015

    The customer service ** is impeccable at Endurance and I am very satisfied with my purchase of their warranty coverage. I was a bit pessimistic at first when my first claim was not approved, but that was a minor brake replacement, and I was under the impression that my policy covered that but those are maintenance items, which is understandable. But replacing my entire transmission (a repair cost of about $3,000) and getting it done before I had to pick up family from the airport this weekend, now that is what I call service. This warranty is well worth the price of it, my monthly payment is $96 and I only have 4 left before it is paid off. And even then I will still have another 3-years of coverage. What a wonderful feeling!

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    Customer Service

    Reviewed June 25, 2015

    Every time I call these guys I always get the absolute best service. I am always happy to write a kind word about ** because she is absolutely amazing over the phones. I never get put on hold and I always get my issues resolved. THIS is how an auto warranty company should function!

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    Customer Service

    Reviewed June 24, 2015

    I have used every customer service department in the world, it feels like, but this was the first time I can say that the experience was 100% enjoyable. It didn't start that way but man did ** get me so squared away I can't help but leave 5 stars here. Endurance stands by their warranty and their customer service. Great job!

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    Coverage

    Reviewed June 24, 2015

    This warranty is straight up the best investment I have ever made in my LIFE! It has already paid for two repairs that would have cost me over $2800. There was one thing that wasn't covered but that was because brakes are maintenance and truthfully they were pretty old. Anyway, I am real glad that I bought this warranty. Endurance is the best!

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    Reviewed June 21, 2015

    I got my monthly payment lowered by a Ms. ** and she had the nicest tone and friendliest voice you have ever heard. She was so charming and gave me such great service. I am glad that I bought this policy!

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    Customer Service

    Reviewed June 21, 2015

    Mr. ** is excellent at his job and gives excellent customer service. He is so helpful and nice over the phone. I wish I could take him with me whenever I have an issue so he can solve it. He gets 5 stars in my book and Endurance gets 5 stars as well.

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    Customer ServicePrice

    Reviewed June 21, 2015

    I am pleased to say that I am actually really satisfied with the warranty I bought from Endurance last year. It has worked twice for me which is more than I expected really. I got screwed over the last time I bought a warranty so it is nice to see one that is actually worth the money. Great customer service too. Worth every penny.

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    Customer Service

    Reviewed June 20, 2015

    Endurance customer service is really great. If you have an issue, they will make sure they do EVERYTHING in their power to resolve it. I am glad that I went with a warranty company I can trust. So far they have been nothing but great to work with. I look forward to the remainder of my contract.

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    Dave increased rating by 2 stars.
    Customer Service
    After a positive interaction with Endurance Warranty, Dave increased their star rating on June 23, 2015.

    Updated review: June 23, 2015

    A Manager called me back and assured me that my experience was an isolated incident. He also assured me that the sales rep would be spoken to regarding this incident.

    Original Review: June 17, 2015

    Extended Warranty Agreement Quote - Sales rep tried to pressure me into buying a service contract before being allowed to review it. It went like this... "Your initial payment will be $199 if you sign up right now but if you want to review the agreement it will be $599 when you call back." So I decided not to come back and write this review to let all know of their tactics.

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    Reviewed June 17, 2015

    ** was so great at getting my claimed pushed through. There was an issue with the internal system at the dealership so they couldn't pass along the diagnostics so it held things up but he got my file pushed to the front to get things expedited. His follow up e-mail today was a great example of how he really cares about his customers.

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    Customer Service

    Reviewed June 17, 2015

    Endurance is awesome and their customer service is the best ever! ** was very professional and saved me a heck of a lot of money and worked everything out for me. A+ for service!

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    Customer ServiceCoverage

    Reviewed June 17, 2015

    ** is the best person in the world! She is amazing at what she does and I know that if I ever have an issue I can call her immediately to get it resolved. She even had me covered when I messed up and sent them the wrong cc information. She is a GODSEND!

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    Reviewed June 17, 2015

    Received my prorated refund today in the mail. It was a little longer than I expected it to be, but apparently my wife listed two addresses on our file so there was a confusion as to where to send the check to. Other than that, it was a smooth process and I would get another warranty with Endurance when I buy my next vehicle.

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    Reviewed June 13, 2015

    5 stars. Endurance is the best auto warranty you can get. Service is excellent.

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    Customer Service

    Reviewed June 13, 2015

    This policy is a lifesaver and the customer service at Endurance is full of angels. I would like to personally commend Mr. ** for his excellent service, as well as ** for helping me out on the phone for a second call. These people really know what they're doing and don't let your mechanic screw you over! They get an A++ from me!

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    Mike increased rating by 4 stars.
    Claims HandlingCoverageRefunds & Payouts
    After a positive interaction with Endurance Warranty, Mike increased their star rating on June 18, 2015.

    Updated review: June 18, 2015

    After speaking with Steven from Endurance, a satisfactory resolution has been reached. Although my repair was not covered, they stepped up to the plate and refunded the entire amount I paid for the warranty. That is good business! Thank you!

    Original Review: June 12, 2015

    I am not happy about the quality and truthfulness of the process with Endurance. I paid (upfront) for my warranty. When I went to make a claim, it was denied. I have requested a refund after being advised how my repair shop that I have used for many years were doing nothing but rip me off. I was then finding myself wondering both ways as to who was telling me the truth. The bottom line is this, Endurance didn't want to pay my claim which I still believe should have covered based on the sales job I got when I bought it. Beware and read the fine print and don't take anybody's word for anything...

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    Claims Handling

    Reviewed June 10, 2015

    ** is great and Endurance is the best warranty around. So glad I bought it, much cheaper than the dealership and it was so much easier to file a claim.

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    Customer ServiceClaims HandlingCoverage

    Reviewed June 10, 2015

    I am very happy with the coverage that I bought. After just recently using it for the first time, I am happy to report that it worked flawlessly. There was a small hiccup with calling in the claim, but that was because I had the wrong number and so I had to wait an extra day but that is my fault and not theirs. The customer service is excellent btw.

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    Reviewed June 10, 2015

    ** is a great guy and was able to give me a new monthly payment that was much lower than my last. I am really happy with my warranty from Endurance.

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    Customer ServiceCoverageRefunds & Payouts

    Reviewed June 10, 2015

    I have nothing but good things to say about Endurance. I ended up selling my vehicle and had to go through their refund process which I was surprised to see how easy it was. They did it all over the phone, sent them a few documents, and the amazing ** was able to confirm the transaction was complete and I got my check in the mail today. Very easy and would have kept the amazing coverage, just didn't have any use for it since I didn't have a car anymore (I'm a public transit guy now!). All around, it was absolutely great!

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    Elizabeth increased rating by 4 stars.
    Customer ServiceClaims Handling
    After a positive interaction with Endurance Warranty, Elizabeth increased their star rating on June 9, 2015.

    Updated review: June 9, 2015

    As of this morning they have supposedly issued a check for the amount of the bill less the deductible. So , Thank You Steven ( customer service) for your help it is VERY MUCH APPRECIATED!

    Original Review: June 8, 2015

    I took my car in to be checked because I noticed fluid under my car. The dealership examined it and found a had a rear diff. leak. They called Endurance and my claim was denied because they said I was under the mileage then I told them "no I am not I am well over the thousand mile requirement" then I am told "oh, well it is because it was an old leak." I said "my car was just inspected a month ago when I had oil changed and I just now seen the fluid on my drive way so how can you say it was an old leak." I had to pay 528.00 to have this fixed because they did not honor the warranty. BEWARE IT IS A RIP OFF! Now they are telling after I had my car fixed there is not anything they can do. I also have faxed invoices of oil change with inspection of my car and today's invoice as well.

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    Customer ServicePunctuality & Speed

    Reviewed June 6, 2015

    Needed roadside assistance when their offices were closed so I used their online chat and I got somebody at 11 PM and they got me in touch with the tow guy and I got my car to the shop and a ride home. These guys are amazing and I couldn't believe I got such great service so late.

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    Price

    Reviewed June 6, 2015

    Everything about my experience with Endurance has been, in the words of Beyoncé, FLAWLESS. Their customer support is fantastic and I paid a lot less for my warranty than if I had gone with a different auto warranty company (Looked at warranty direct but they were way overpriced). I would definitely recommend this company to everyone looking for a worthwhile extended warranty.

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    Customer ServiceCoverageTech

    Reviewed June 6, 2015

    I recommend an Endurance Warranty to anyone that wants a warranty with great coverage at a great price. They were over $1000 less than the dealership wanted and they offered me better coverage. I guess they call they really do call those places STEALerships for a reason!

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    Customer ServicePunctuality & Speed

    Reviewed June 4, 2015

    Miss ** was fabulous with resolving my issues. She was very prompt and courteous over the phone and it was a pleasure to work with her. I wish more customer service department workers were more like her.

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    Reviewed June 3, 2015

    ** and ** were both great. I worked with ** first a couple of weeks ago and had a follow up call with ** this week. Both of them are all-stars at what they do and gave me excellent service. I never write online reviews, but I had to for these guys because they rock!

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    Reviewed June 3, 2015

    ** solved my issue last time and he did it again today. He is awesome and really shows great effort to please his customers. Glad I am one of them!

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    Reviewed June 3, 2015

    5 stars. I have nothing but good things to say about ** and the service I received. Very happy with my policy with Endurance.

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    Customer Service

    Reviewed June 3, 2015

    I received a call today from ** regarding his service from last week and to check in to make sure that my payment was taken out on the date that I requested (it was) and he wanted to make sure that I was completely satisfied (which I am). I thought this was pretty cool because usually you just get an robotic survey 30 minutes after a call. I thought this was really personal and I liked the fact he really cared about my call.

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    Reviewed May 29, 2015

    I have been an Endurance customer for almost 3 years now (2 years 8 months to be exact) and I have complete confidence in saying that they are the best extended auto warranty company in the industry! I had another extended warranty from a different company (actually listed on this site, but will remain nameless) and they were a complete waste of my time. Endurance is the real deal. If you are getting a warranty for your car, make sure you go with Endurance!

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    Customer Service

    Reviewed May 29, 2015

    Endurance always provides the best service I have ever experienced. They are always very quick to respond to an e-mail or online chat and I never have to wait very long to speak with somebody over the phone. They go above and beyond for their customers!

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    Reviewed May 27, 2015

    About a year into my warranty, 2 claims paid already. Worth the money that I spent on it. Not many people say that they actually like an insurance policy but this one doesn't disappoint.

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    Reviewed May 27, 2015

    5 stars for Endurance and their employees. I have received nothing but amazing service and each experience so far has been a great one. Very happy with my policy and I am glad that I decided to purchase it.

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    Customer Service

    Reviewed May 27, 2015

    I had an absolutely wonderful experience dealing with ** over the phone. She is a true asset to the Endurance team! Cannot believe how useful this warranty has already been and here's to hoping it will continue to be after this repair!

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    Customer Service

    Reviewed May 26, 2015

    I am very happy with the service provided from Endurance. The people you get on the phone when you call in are very friendly and helpful. Thank you for lowering my payment to save me more money. God bless.

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    Reviewed May 26, 2015

    I received stellar service from **. He expedited my policy to me after I moved and forgot to give them the new address to send the welcome packet. I got it today after he sent it out late last week. These guys are awesome!

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    Customer ServicePunctuality & Speed

    Reviewed May 22, 2015

    ** was incredible the other day when he turned from Clark Kent into Superman and saved my policy from cancellation. Wait for it...he also waived the late fees!!! I couldn't believe it! I moved and forgot to change my address with them so the notices they sent me went to my old apartment. I wasn't even aware I was past due! Thankfully he got me all set up and did it in minutes (10 minutes after their call center closed too!). Endurance is a really great company because it has people like ** working there!

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    Customer ServicePrice

    Reviewed May 21, 2015

    Endurance gets an A+ for service because their staff is incredible and always resolves my issues in seconds on the phone. They also get an A++ for value because they were MUCH cheaper than the other extended auto warranty companies that I got a quote from and I have already used my policy twice in the first year that I have had it, and it was so easy to use and saved me over $850. It's a great auto warranty in my book!

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    Coverage

    Reviewed May 21, 2015

    ** was incredible and answered all of my questions and sent three e-mails with different coverage options that I was considering before buying. He gave me time to talk it over with my husband and to get all of the information so I could make a wise purchase. I am so glad I went with Endurance. Their service is the best.

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    Reviewed May 20, 2015

    Endurance and all of their employees have outstanding service! I highly recommend them to anyone who is looking for a company that is not only fair but completely understanding. I look forward to doing more business with them in the future.

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    Reviewed May 20, 2015

    I had my reservations at first but this warranty has already saved me big bucks especially with the price of auto repairs in HI. I have been a lifelong resident and they seem to go up every year. Soon I bet Endurance won't even sell warranties here, it will be too costly for them! Haha But until then, I am a proud Endurance customer. You guys rock!

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    Coverage

    Reviewed May 20, 2015

    I am very satisfied with the service I received, my warranty coverage, and the overall value that my policy from Endurance gives me. ** were amazing at getting my car back to me ASAP.

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    Customer Service

    Reviewed May 20, 2015

    Endurance has been a blessing from day one. Their communication from live chat to their customer service department has been impeccable. I would recommend them to anyone looking for a company they can trust and an auto warranty they can actually use.

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    Customer Service

    Reviewed May 20, 2015

    ** called me this morning to check in and pull a payment for me. I have had some financial issues that had prevented me from paying my last month's payment, which she pushed to this month. I had the money in my account but forgot to make my payment. But she was so sweet to call and even offered to postpone it another 2 weeks if I was still unable to get the money. They actually care about their customers here and ** is a great example of how the entire Endurance customer service department treats their customers!

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    Refunds & Payouts

    Reviewed May 20, 2015

    ** is the man and was able to get my new policy switched over to the new vehicle in a matter of minutes. Good thing too as I probably would have forgotten to switch it and the last repair would have come out of my pocket! Thanks again **, you are awesome.

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    Customer ServiceClaims Handling

    Reviewed May 19, 2015

    Spoke with ** regarding my claim a few weeks ago and had to call in a payment yesterday and got her again. She reminded me that I promised to leave her a review as she helped me out a lot with doing all the leg work of calling back and forth from the claims department to my mechanic and I forgot to leave a review for her EXCELLENT service. Thank you for all that you do, **. You are an angel!

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    Claims HandlingPunctuality & Speed

    Reviewed May 19, 2015

    ** was great but the whole process was a little slow to get my car fixed. I know what to do now and should have went over the process of filing a claim with them before I took the car in, so that I guess is my fault. But ** was awesome and he sent me to the right people and got everything solved.

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    Claims Handling

    Reviewed May 18, 2015

    Endurance is great and has saved me $900 already. Thanks to ** for getting my claim pushed through so quickly so I could get my car back in time to make a super important trip home to my family. Thanks guys, you rock!

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    Customer Service

    Reviewed May 17, 2015

    Sorry that I took so long to write this review, but ** was absolutely great and gave me world class service. Definitely will be recommending Endurance to all my friends and family. It's a great company with even better customer service.

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    Customer Service

    Reviewed May 16, 2015

    ** is awesome and he has always solved all of my issues whenever I call in. I had to ask a question and he got back to it via e-mail on a day that the offices were closed. That is true dedication to their customers. Endurance is the best.

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    Tech

    Reviewed May 16, 2015

    I was very surprised when I walked into the Toyota dealership to pick up my Yaris and they told me that everything was paid for except for my $100 deductible and Endurance had already paid the remainder of the bill. This warranty has already started to pay off. Awesome!

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    CoveragePrice

    Reviewed May 15, 2015

    ** helped me out so much. He found me a new alternator for HALF the cost that the repair shop was trying to charge me and even set me up with a shop a few miles away that charges a much lower labor rate. He told me I could call him any time and I plan on it any time my family has a break down. Glad this policy covered the other issues too - that saved me a ton of money alone!

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    Reviewed May 13, 2015

    Happy with my warranty from Endurance. It has already come in handy when I really needed it to. As a college student, I'm super glad my dad made me buy this policy when I bought my car. I would NOT have had the money to pay to fix my car if I didn't have this. So happy with it.

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    Reviewed May 13, 2015

    My girl ** definitely hooked it up for me. She got my payment processed 5 minutes before closed and even got my policy reinstated when my payment didn't auto debit. Thankfully she works at Endurance because she is a dream!

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    Coverage

    Reviewed May 13, 2015

    Awesome warranty coverage from Endurance and the customer support is incredible! I would recommend anyone looking to get the best warranty for their money. Very easy to use too!

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    Customer ServiceCoveragePrice

    Reviewed May 13, 2015

    Can't get more satisfied. Great prices, amazing customer service, and coverage that is actually WORTH your money. Definitely the car warranty company you should go with if you are looking for good coverage at a great price.

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    Customer Service

    Reviewed May 12, 2015

    Endurance has the best customer service around. I have called in a handful of times and they are always super friendly and helpful. I have never had a bad experience with them. Great job ** for dealing with my issues with my payment method and getting everything all sorted out.

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    Coverage

    Reviewed May 12, 2015

    ** is awesome and totally saved me almost $50 a month by reducing my monthly payment. I have had a few financial hiccups and I was having issues with paying my bills but thanks to ** he explained why my coverage is so important because for real how would I pay to get my car fixed when I am already having issues paying for monthly bills? Now I have a lower payment and my car is still covered. It's a win-win situation!

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    Customer ServicePrice

    Reviewed May 12, 2015

    Everything is all good with my warranty from Endurance. Customer service is good at working with you if you are light on money that month. Gives you some time to get through your money issues and they didn't charge me a late fee. Awesome people working there.

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    Claims Handling

    Reviewed May 12, 2015

    ** gets an A+ in my book for not only getting my claim pushed to the top of the list but for also getting me in touch with a parts guy to fix a different issue on my car. Thanks man!

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    Coverage

    Reviewed May 12, 2015

    I am very happy with my coverage from Endurance and even happier with the service that I received from **! She is amazing at what she does and helped me with all of my questions. Endurance is the best!

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    Customer ServiceCoverage

    Reviewed May 6, 2015

    Satisfied with my warranty and the service I received from ** the other day. Very surprised at how easy this coverage is to use and how great Endurance's customer service is.

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    Customer ServiceCoverage

    Reviewed May 6, 2015

    My husband and I both spoke to ** from Endurance the other day and we both agreed that she was so sweet and well trained on the phone. She handled all of our questions with ease and wasn't even slightly rushed when we spent about 20 minutes just asking questions. Endurance has already impressed us with their prices and their coverage, now we are even more impressed with their service. Thank you ** and thank you Endurance!

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    Customer ServicePrice

    Reviewed May 6, 2015

    Endurance employees are great and each time I call they remember who I am and it's pretty cool that they do. Makes me feel like I am speaking to a friend rather than somebody in some call center somewhere. Also their prices for warranties are the best around, price checked them and everything.

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    Reviewed May 6, 2015

    ** did a good job at solving my issues. Called today to follow up with me to make sure everything went okay with my claim. Only writing this review because to me that shows that endurance really cares about their customers.

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    Customer ServiceClaims Handling

    Reviewed May 6, 2015

    Spoke with ** regarding my policy last week and he was so great! Called in today to ask a question regarding a claim I got approved and I got him on the phone again and he was just as charming as before. So personal and kind. Not what I am used to when I call into a customer service line, so Endurance is certainly doing something right.

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    CoveragePrice

    Reviewed May 5, 2015

    Very satisfied with my warranty from Endurance. They are great at their customer services and the best price around. I am very happy that I purchased this coverage.

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    PricePunctuality & Speed

    Reviewed May 3, 2015

    Fast and easy quote process. This is actually my second warranty with Endurance. The first I had a great experience with and now that I no longer have that car I went with them for my new one. Best company to get your warranty from. I highly recommend them.

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    Customer Service

    Reviewed May 2, 2015

    ** was a great help the other day over the phone and got me all squared away. I had some issues with my finances and he was able to get my payment lowered and put me in a policy with more mileage. These guys are absolutely incredible!

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    Customer ServiceCoveragePrice

    Reviewed April 30, 2015

    Endurance is a great company and offers a great warranty. Good prices, full coverage, and their customer service is unmatched. Special shout out to ** for taking care of my policy and forgiving me for forgetting to leave this review. The service is great!

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    Customer ServiceCoveragePrice

    Reviewed April 30, 2015

    Endurance has really good customer service, especially **. Their prices are fair and their coverage was the best when I was searching for a extended warranty. I give them 5 stars but I would give them more if I could.

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    Reviewed April 29, 2015

    ** did a great job helping me with purchasing the policy for my vehicle. I had originally planned to have the first payment for my warranty taken out on the first but had to move it back because something came up. ** moved back my payment and got me all squared away in no time.

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    Customer Service

    Reviewed April 29, 2015

    I had a great experience with ** the other day and received amazing service. He lowered my monthly payments by almost $50!!! He understands that sometimes we all go through financial hardships and he even said he had been there before too. It is understanding customer service people like him that make this company great!

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    Customer Service

    Reviewed April 27, 2015

    Absolutely remarkable service. The employees in the Endurance customer service department are incredible. Very friendly and resolve all issues in minutes. I always have a pleasant experience every time I call.

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    CoveragePrice

    Reviewed April 25, 2015

    Got my warranty from ** and he explained everything and went over every detail with me. I appreciate the time and attention, you don't see service like this anymore. I searched around and Endurance had the best prices and coverage. Glad I went with them.

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    Claims Handling

    Reviewed April 25, 2015

    I have had my policy with Endurance for almost 2 years now and I wanted to wait until I actually used it to review their services and I am happy to say that the extended warranty that I purchased so long ago worked like a charm!

    Took my car in and I thought there was just one issue with it but it turns out there were three. The only thing that was somewhat annoying was that each issue had to have a claim filed separately but the mechanic handled all of that so it was not time-consuming for me whatsoever. Now I know in the future to file each one separately which could save some time in the long run.

    Anyway, the service at Endurance is wonderful and Mr. ** and Mr. ** who helped me with the process were an absolute delight to work with. I would give Endurance an A+ for their auto warranty and look forward to the rest of the time on my policy.

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    Reviewed April 22, 2015

    I am satisfied with the warranty I purchased from Endurance and the help I received from **. I am very thankful for both.

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    Reviewed April 22, 2015

    Shout out to ** for getting me all settled up with my account and making sure that the payment didn't get pulled when it wasn't supposed to. It just went out today and my check was in there. Waited to leave the review until then. They keep their word at Endurance.

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    Customer ServiceSales & Marketing

    Reviewed April 22, 2015

    Endurance sales and customer service are the best! Thank you so much ** for helping me with my warranty. You are both wonderful.

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    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed April 22, 2015

    Had a claim approved the other week and I can't believe how easy the process was. The customer service at Endurance earns their money because they do a really great job at servicing customers. I was so surprised at how easy the whole process was and how fast it went. I'm impressed.

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    Customer Service

    Reviewed April 19, 2015

    I received great service from ** in the customer service department. I suggest getting a warranty from endurance as they are the best around!

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    Price

    Reviewed April 18, 2015

    Very professional staff and very fair prices for the warranty. I like that they allow to pay month to month and not have to pay the entire cost up front. Makes it much more affordable.

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    Customer ServiceCoveragePrice

    Reviewed April 18, 2015

    ** gave me a quick quote and was able to answer all of my questions. Lots of coverage options. Did my research first and the company is the best rated and had the best prices. Waiting period is going to be up in 11 days and I will update my review when I get past it.

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    Claims HandlingCoverage

    Reviewed April 18, 2015

    Wanted to wait to write a review for this company until I actually used my policy and saw how the whole thing worked and to see how legit it really was. I am actually quite surprised at how easy the process it was and that it actually worked the way described. The claim process is a little confusing but I just had the mechanic call Endurance directly so they could discuss my warranty coverage and sort out all of the details. Anyway, everything worked out well and I am very happy with my coverage. Gotta say that Endurance is hands down the best extended auto warranty company that is around. They're the real deal.

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    Reviewed April 18, 2015

    Endurance is absolutely wonderful. It is nice to see a company that doesn't try to take advantage of an old woman like me. Thank you Mr. ** you were an absolute delight.

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    Coverage

    Reviewed April 18, 2015

    Very happy with my warranty from Endurance. Have had it for 2 years now and have used it once only but it has already saved me $863.88 which is already a huge relief. I have been paying my car insurance to Geico every month and have never used it in 6 years. This coverage is actually worth it.

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    Customer Service

    Reviewed April 16, 2015

    The employee from Endurance that I spoke to on the phone was very helpful and friendly. ** did a great job and helped lower my monthly payment which will help out a lot. I received great service.

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    Customer ServiceRefunds & Payouts

    Reviewed April 15, 2015

    Endurance customer service is really good and ** was great over the phone and was able to get my account all taken care of. My refund check got here today and I am leaving this review to tell others that Endurance is a legit company and I was happy with my warranty until I had to sell my car. Thank you.

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    Customer Service

    Reviewed April 15, 2015

    A few things came up but I am very happy with how ** was able to resolve my issues. He really takes the time to listen and help out his customers. It really says a lot about him and Endurance that they care as much as they do. I give them an A for their customer service.

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    Coverage

    Reviewed April 15, 2015

    ** is awesome at her job and deserves a raise! Endurance's warranty has saved me $600 so far and I still have 3 years worth of coverage. Feeling great about my decision to buy this. :)

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com