Endurance Warranty Reviews

Had multiple issues with my service and my contact person Daniel is no longer employed with Endurance. So contacted Nick whom contacted the director Everett who assisted and Eddie from the parts department ordered the correct parts and sent via FedEx to my dealer. I do have to write that they made a terrible situation right. So thank you for making it right.

Today I called in to make a payment & was very impressed with the customer service I received. Nicol was very nice, professional and knowledgeable. Although I usually receive great service when I called she made a great impression. Amazing.

Service was exceptional. The gentleman I spoke to was more than helpful. He made me feel very comfortable and I would use your company again.

I spoke with Matthew ** and he was professional and knowledgeable. He makes you feel important and he also has a pleasant voice. He is a person you can talk to with ease and that is important when you are speaking with someone over the phone. I enjoyed our conversation. Thanks Matt for all your help.

I filed a claim with Endurance last week for my Honda and today I found out that all repairs are approved. I will only have to pay the deductible. I'm very happy and didn't expect everything to be approved. Thanks Eddie and Michael for all your help throughout the process.

I purchased the extra supreme contract. I should have went with the other company. I took my vehicle in for repair. It would run rough at first start up and notice coolant was low. Note: this the first time trying to get repairs covered. The car dealer said the head gasket was leaking and head was bad. They contacted Endurance to get authorization for the repair and Endurance said it was not covered, gasket and seals are not covered under the contract.

I called before I took my car to the mechanic and asked "was I covered for my suspension and power steering" and I was told yes that all I have to do was take my car to a certified mechanic shop and give them my membership card. They didn't tell me that I had to wait for an appraiser to come and check out my car after the mechanic. My mechanic called the claims office and explain what my car needed for the repair and the claims office told them that they have to wait until they hear from the appraiser.

Thanks to Mr. Castro who turned a horrible experience into a fair one, took the time to explain the roles of the different parties dealing with my claim and coordinated, advocated that this should be resolved without leaving the burden on me the customer who contracted with only one party. Micheal ** your an asset to endurance and the crooks at Interstate are damaging your product, check the way the deal with your customers.

A manager called me and promised they would listen to my conversation with the sales person, and they will be taking measures to rectify this, by updating their training. Also, they apologized and they said this is not the way the company wants to operate. I appreciate their call, so updating my rating from 1 star to 3. Still, the original experience was bad, but at least it seems like they care. I hope they will actually do something about it.

Don't Buy! You are better off saving your money! I bought the best warranty they had. The Xtra Supreme! Over $3,000 paid. I already had one claim denied, but then I took my car to get serviced, and I needed a new axle because the housing boot had cracked and was slinging grease everywhere. They went to file a claim and Endurance said the housing boot was a seal and not covered, but the axle is unless it's due to an uncovered part. I can't find anything saying a housing boot is a seal and not covered. Needless to say, almost all problems you have are going to attributed to an uncovered part in their Lingo! Waste of MONEY!

Phone calls never returned from Daniel. I have a Toyota and when I purchased the warranty no one from Endurance informed me or my husband that "aftermarket parts" were being used in our vehicles. The dealership that serviced my vehicle said it was hard to get help on the phone. My husband was shocked because he had his Dodge Ram serviced under the warranty and he was NEVER informed aftermarket parts were being used in his vehicle. We are not happy with Endurance but it is what it is. All of the money we spent purchasing two contracts, we expected better service and non-aftermarket parts to be used on our vehicles.

The financial settlement agreed upon. I am awaiting delivery of it.

I will not recommend this company to my friends and it used to be a machine, too much red tape to get a claim okayed.

Art ** was outstanding! Answered all my questions in detail and I was totally comfortable.

Change of billing - Customer service is A+ with this company from day one to my contact call today. Keep up the great work!

My alternator went out in my Lexus and made sure to call Endurance before making any move because I didn't want to be denied. I called and got the OK that the alternator was in fact covered in my warranty package. Good, because I've already shelled out thousands for this warranty and have already been denied once. I have my car towed to the Lexus dealership service center (on my dime) and they diagnose it as the alternator needing to be replaced.

I was helped by a very patient and helpful person in Ms. Nicole **. She actually saved me a lot of money suggesting another solution. I recommend her and Endurance warranty to everyone. Thanks.

A claim was denied due to an error on my part. He was so kind and generous and helped us out very much!

Matt ** was helpful and knowledgeable.

Excellent customer service and very quick and accurate to answer all my questions with respect. Very friendly...

Matt was very courteous and helpful. He handled everything in a timely and efficient manner. A great customer service experience.

Justin was very helpful and pleasant.

With my situation with Endurance even after eight months and me no longer being a customer they show they really care and want to do what is best for the customer. The customer service is top notch and even though they couldn't fix the problem they tried their best to make sure they could help. Endurance is very personable and I would recommend them to anyone! They literally turned a bad situation to a workable situation and for that, I am forever grateful for the assistance and also caring. Thank you Endurance for everything!

Nicole **/Mr. ** was very helpful and concerned. I love the way that the both of them made me feel like I am a good customer to have. Ms. Nicole and Mr. ** are very great keeping me calm about my payment. Thank you very much. I will want to talk to only Ms. Nicole and Mr. ** concerning my payments. Thank you Endurance Warranty.

Needed to change payment date. Mrs. ** was very understanding & very helpful about my situation. I feel so much better knowing I don't have to cancel Endurance.

They are incredibly difficult to deal with. They will only pay to have used parts put on your car. You don't put used parts on a BMW! Just getting approved to have work done is such a pain. It's not even worth it. They insisted one of their adjusters come out to verify the issue. They won't trust what the mechanic says or bills for unless they come out to look at it which takes lots of time. The guy didn't show up when he was supposed to. And he insisted the part was disassembled before he even looked at it. So I couldn't drive the car. We can't even order parts until it gets approved which takes forever and now I have to wait for parts to get here and I still don't have a car to drive. For USED parts. What if they didn't approve it and now my car is torn apart to show the adjuster and then it wouldn't even be drivable because of them. I am canceling my warranty!

Great service. Matt is the best person to deal with. I would say that he restores the negative name to customer service reps. I called with a 3rd party issue and he restored my faith and made sure I felt good with Endurance again. I recommend Endurance and Matt **!!!

Nicole was very polite and friendly. Service she provided was quick, easy and courteous.

Handled the call quickly and took care of all my concerns.

Whenever I call Endurance, I only ask for Mark. He is always so helpful and great! Love my policy & the coverage! No issues!!

Martin provides the best customer service in less than 5 minutes.

Matt was very helpful and answered all my questions. He has already sent out another copy of my policy as the Post Office did not deliver the first one. A very pleasant young man.

Matt was great! He answered all of my questions and made my day much lighter. He is awesome! You should feel bless to have him a part of your company!

Friendly customer service.

Friendly, professional, and good service all around.

Mr. ** was very polite and honest about my policy and very helpful in what I can and can't to with my warranty. I would recommend his service to others.

Unfortunately, my vehicle was totaled in an accident 2 weeks after purchasing the warranty. When I received word from my insurance company that my vehicle was totaled, I immediately contacted Endurance and they issued my refund for the full amount I had paid without any issues. I will definitely go through them for coverage on my next vehicle.

The salesperson was very helpful.

Great service from Martin.

Great service. No issues. Please see Martin ** for all your needs at Endurance. He is the best.

Very easy going and knowledgeable individual. Convinced me to keep coverage even though I just purchased a new vehicle. Nice experience.

The rep was super nice and helped me through every step setting up my payment online.

My experience with Endurance today was very good. Customer service was one of the best.

Matt provided great support with policy information.

Matthew ** provided me with one of the best customer service experiences I've ever had! He's knowledgeable, personable, and efficient. I would absolutely recommend him to a friend. I'd recommend him to a stranger, at that. Heck, I'd recommend him to a stranger's friend. Give this man a raise!

I would recommend Endurance warranties to anyone looking. This is my second policy with this company and have been completely satisfied with the customer service and friendly staff, as well as the cooperation when needed repairs are made. My representative on this agreement was Matthew ** and he was more than helpful and full of good energy.

Matthew provided excellent customer service with a pleasant and positive attitude!

They definitely solved my problem. My experience with this warranty has been awesome.

I talked with two customer representatives today and both were helpful, courteous, and pleasant. My problem was resolved to my satisfaction. Great job.

I spoke with Art ** - great customer service skills to help me out on my problem and resolve me issue I had.

Nicole was very helpful, she answered all my questions to my satisfaction, and she explained everything that I needed answers for.

He an AWESOME job on helping me. He gave me clear information on what was in my policy.

Very helpful. Really glad he helped me. I got every question answered. And was more than helpful in every aspect.

Matt has to be the best customer service representative I have ever had the pleasure to deal with. He was beyond helpful, answered all my questions and he made me feel good about my call, not to mention he made me laugh. If more companies have representatives like Matt, I believe customers would not mind contacting that vendor. I do hope when I call again that I will come across him again or someone like him.

I was calling about my bill payment simple because I send it off last month late due to the fact I didn't receive the notification until late. I did have the money to pay this month bill and I was kind of worried, but Matt ** help me to solve my problem and for that I am thankful.

Awesome, helpful, hardworking, on top of his game!

I received a call after requesting a quote. The response time was about 30 seconds. The company customer service representative took about 15 minutes to explain the program and why I would want the most comprehensive plan that the vehicle would qualify for even though I asked for a quote on the minimum plan. He finally offered a quote and when I explained that my husband's warranty was about 1/2 the cost, he became very belligerent, raised his voice, talked over me, did not allow me to talk and hung up on me. Wow if that is a glimpse of how they would treat a prospect I cannot imagine how they would handle a customer. I would never do business with them, even if they had the best rates... and they do not by far! Does bullying really work in business? Not in my business.

Matthew ** was very professional, knowledgeable, and polite with my questions and concerns about my policy. I commend customer service of representatives like him.

Martin very helpful, understands the situation. I can't lie. The experience I had with this company been pretty good.

Called to get information on how to transfer contract to purchaser of my vehicle. Matthew ** assisted me and he was a pleasure to work with. He explained everything to me and I came away completely understanding what he explained to me. Thank you.

The gentleman who helped me was very helpful. Resolve my payment issues in an expedient manner. He is an asset to your corporation

Great customer serivce. Matthew ** - right to point and confident in presentation.

You guys are amazing. Thank you.

Called to change draft date. Matt was very, very kind and professional, as well as knowledgeable of my needs.

Today I talked to Steve ** about removing my vehicle and closing out my account. This happened when I bought a new vehicle and sold mine. Mr. ** walked me through the procedure with all the skill and knowledge of a well trained and versed employee. While we were going through this procedure we conversed like we were long term friends. The demeanor of Steve would have kept this from being adversarial if I would have been upset. Considering I wasn't upset it's a moot point. I'm sure that if another employee had a mad customer, Steve would be able to negotiate and calm the situation. It's apparent that your company has good job training and Mr. ** is a shining example of a job well done.

Steven has been absolutely awesome helping me resolve issues with repair facility.

Services and plans are great. Justin was very helpful and I would recommend him and the service to all my family and friends.

Nicole was very Helpful!

I received great customer service from Matthew **. He had the best customer service I've ever seen. I was calling to cancel my plan but he reassured me why Endurance was the best. His knowledge really changed my mind. He's a great asset to your team.

Scott was awesome. Helped me with everything I needed within minutes!

Daniel display exceptional customer service and was very helpful to the needs of my account. Overall his service was spectacular.

My name is Hosea **, not a non profit or belong to any government agency. I would like to commend Scott ** for his help and very polite and very professional on the phone. He was very helpful and yes I would and will recommend this to my friends and family.

I initially had an issue with my claim. However when I called in, Joe from customer service immediately identified the problem and quickly worked with the claims department to approve my claim. Thanks Joe.

On January 28, 2016 I purchased Xtra Supreme Warranty. On February 15, I called to cancel because I had purchased too early before my current extended warranty expired. I didn't want to be double covered. They told me not to cancel, that for me to pay the first payment and when the invoice came for 2nd payment, that they would cover it because it was a month of insurance that wouldn't be able to be used. They even sent me this link in an email to praise how great they are for doing it. They stayed with me on the phone as I told them exactly what I am saying here.

He was extremely helpful and very respectful.

I had a glitch with my debit card and had to change pay sources. This glitch caused me to miss a payment. I wasn't told to make two payments which caused me to be behind on my payment. I would have made a payment today but my Mom is deathly ill and I am flying to her beside. The worker I spoke with was amazing and sympathetic and offered to put my missed payment at the end of my contract. I was crying as he shared his own story about a sick family member and he was crying as well. I am overwhelmed with the support for me from this company. Thank you so much for everything.

Matt was a great help.

Very pleasant and helpful.

I would like to start this review of Endurance insurance by telling you I have never written a review for any company or person in my entire life. My negative experience with Endurance prompted me to take time out my day to create log in credentials and take extra steps just to help prevent others from ever having to deal with this company. I had seen a commercial for Endurance. I emailed them for a quote. Very quickly I was contacted and set up a policy. The sales rep was very well-informed however her answers regarding diagnostic coverage was wrong. When I found this out I cancelled my policy within hours of initiating it. It was very easy to cancel and I was assured I would see a credit on my account the very same day. My account showed two transactions; a credit and deduction from Endurance for the amount of the policy payment.

I've been dealing with several other companies. Matthew I believe gives it straight. Really enjoyed speaking with him.

Awesome Customer service. Thank you.

Good, quick service. Representative on the ball and that's good for us old people!!!

Never received ID card - called to request the ID card. Customer service very helpful and pleasant.

Matt was an awesome rep. He was so patient with me. He answered all of my questions with ease.

I had called and updated my information on file, email and phone number.

I called to have my credit card changed. Matt ** answered the call and had my info pulled up before I could finish telling him what I needed. He was polite and very business-like and very easy to talk to. Matt had my situation handled in less than 4 minutes, if that. Good job, Matt!

I called to potentially cancel my policy because I couldn't afford the monthly payment this month. Matthew was very concerned about this and took into consideration the fact that I will be graduating in 11 days understanding how expensive graduation can get. He presented me with a solution that I didn't even know was possible. I was so pleased with his service and was warmed by his friendliness and genuine care and concern. He was awesome!

The service was professional and very helpful. He moved me from the comfort of paper to the non-paper age with regard to my request for information. That takes some doing. I have everything I need, saved a tree, stamps and time for everyone. Good job. Thanks. PS - I have no idea regarding value or coverage at this time. Hopefully it is as good as they say.

Friendly service along with giving detailed information and being professional.

Matthew is a wonderful representative, very knowledgeable and efficient in customer service relations.

Daniel was courteous and exceptionally pleasant to talk to over the phone. He processed my payment for my policy and made me feel even more confident in my choosing of Endurance as my warranty company.

Staff is always friendly and do their best to answer any questions or get claims paid in a timely manner.

This was a great experience.

Absolutely great, came out right away to fix my flat tire AND I was parked in a parking garage and they still were able to do it. Under 10 mins to get my tire changed and on my way! Recommended!!!

I was so frustrated before calling Endurance due to the fact that I had a bad experience with one of the auto shops but Shawntel ** helped me with the issue. The auto shop had my part of back order and they had my car for over a month. I did not understand what was going on and Shawntel was able to expedite my issue and get me taken care of so that I would not have such a burden being that I need my car since I have a job that requires traveling. I will definitely be recommending Endurance to my friends and family in other states as well because Endurance gives me nationwide coverage. Agents like Shawntel keep me coming back. Thank you for that.

Change from credit card to checking account. This was the most easy and smooth transaction. With Mr. **, he was knowledgeable and very helpful, professional and friendly. Great to deal with him.

Scott ** has done a fantastic job of providing A1 customer service to me. He was able to articulate the complex contract information in way for me to understand in such a simple professional manner thus giving me more reason to recommend this type of warranty/coverage to a family or friend.

Matt was awesome. I just lost my job and he helped us keep our warranty on a tight budget. Matt was uplifting, friendly and understanding.

Matt was the most upbeat and professional person I have ever spoken with in any business situation. It is a pleasure to hear someone on the other end of the phone that seems to enjoy their position.

Matt ** was great in explaining my policy and answering any and all of my questions. He was very friendly and patient. Great guy.

Made my payment. All my questions were answered, & I accomplished what I hoped I would when I called. That was to break my payments in half. I can pay twice a month, two smaller amounts. Would recommend to others.

Kelsey answered all my questions... Was very nice and knowledgeable!! Great personality!

Regarding policy - he answered all my questions. He was very patient and kind, and I did not feel rushed at all.

Matthew ** was extremely nice and helpful throughout our entire phone conversation. He went above and beyond to make sure I was 100% taken care of. I would strongly recommend my friends MF family to him and his company.

Awesome customer service.

Kelsey was very helpful and polite when I called to verify the changes on my account. She also was very understanding and patient while explaining the error made accidentally on my account and what was done to reconcile it. Thankfully, it is always a pleasure to speak with the Customer Service representatives at Endurance when I need to!

She helped me to get into my account - very nice lady.

I had to cancel my warranty with you because I bought a brand new truck. I have used you with 3 vehicles I had and you have always treated me very well. The gentleman that helped me today was very nice and courteous and there is not 1 bad thing I can say about him or Endurance Warranty. No problems in canceling and when my truck gets up there in miles I will definitely give you a call as I recommend you to everyone I talk to. Thank you.

You guys saved me from purchasing a new car and getting in more debt. Thanks.

The person I spoke to was nice and extremely easy to ask questions to... I am disappointed in my own vehicle but she provided me all the information that I needed with no problem at all.

He was so nice and positive. Love his energy.

Great customer service. Sara was very helpful and she is definitely a great employee for your company.

Kelsey was friendly and very professional! Kelsey is an awesome employee!

Excellent Customer service. Extremely engaging. Felt an rapport with him. Every company should have employees like him. An asset to your company!

I received fantastic and helpful support. I needed to find out how to login to my account and Sarah helped me and was very nice and professional.

Kelsey in customer service always works with me on my payments and makes sure I'm staying completely covered. If it wasn't for her I probably wouldn't have a warranty, and I definitely need it. Thank you Kelsey!!

Before you purchase any extended warranty product from Endurance, please read this review and do your homework online. I purchased the top of the line extended warranty from Endurance, and wrote a check to them for just under $3500. My truck blew an engine four months later, and two mechanics who were approved by Endurance agreed that the cause was abnormal wear and tear of cylinders 2 and 8. Their inspector was called to look and approve the repair. This inspector also verbally agreed, while with the mechanics, that the wear and tear was abnormal.

Endurance customer service is excellent - I usually deal with Kelsey and she's very friendly and helpful! Thank you Miss Kelsey.

I needed a hard copy of my policy. I spoke with Matt **. Matt was very informative, helpful and knowledgeable. Thanks for the help Matt, it made my call a breeze. :)

Martin was very pleasant, knowledgeable.

The conversation with Matthew ** was not only professional but very comforting and resolve. He knew exactly what had taken place and made the correction with expedience. You are fortunate to have Matt on the phone with customers and providing excellence service. Thank you Matt.

He was great and very professional, answered all my questions and went further with sending my information and new id.

Rep I spoke with was very helpful.

I was calling to attempt to cancel my policy due to personal financial setbacks, and the service representative was amazing at finding me an option to keep my policy going. He understood the dilemma I was facing and was able to find a solution that suited my needs and gave me his personal contact information to make sure he can always help me out in the future.

I called to make my payment. I had the pleasure of speaking with Sarah. She was very pleasant, helpful and knowledgeable. She made the experience very wonderful. I believe she is a plus to your team.

I have to admit. The very first time I called was not in good experience. The rep was abrupt and basically told me to look at my exclusions if I needed any additional information. 2nd time, I got introduced to Martin **. Martin took the time to educate me, taught me how to get additional collateral via website, and spoke to me in a manner that I felt I mattered.

Nicole was great and resolved my problem in a timely manner.

Call to get make sure my email address was correct since I hadn't received my first time payment confirmation. Matt ** was great help.

Very helpful, attentive & friendly!

Martin did a great job trying to muster more business but also fulfilled my request for the refund.

Was able to change my address and phone number without any problems. Thank you.

Matt was very helpful in my needs!

Very helpful canceling and updating policy. They're kind of hard to get ahold of but when you do they are helpful and take care of your problems promptly.

Sahra was very helpful with getting my new card entered into the system and making an immediate payment towards my account.

I called Scott to update my credit card information and got so much more than I expected. Not only was he efficient but because of his tone and how he handled the call I decided to ask him a few questions and he was right on top of every answer and provided wisdom and experience with his answers and a personal feel. After talking to Scott today I felt great about my choice to be with Endurance and reminded why I decided to go with you guys to begin with. My hometown warranty company is not just rated the best. You are the best! Please acknowledge Scott for his EXCELLENT customer service! Thanks again.

Nicole very knowledgeable about the Endurance policy and plans. Answered every question where I have a better understanding of my own policy. Nicole also sent me my policy via email so I'll never leave home without it. Nicole is definitely a keeper. She makes Endurance look GOOD.

She was very courteous and informative... THANK YOU!!!

Matt ** was very informative and helpful. Went out of his way (at least that's what I experienced) to get me the information I requested. Very pleasant and made me feel comfortable sticking with Endurance as a warranty company.

They are very good people. They understand what you need and they try to help. I would love to use them on my next car I buy. I am very happy with the way they were ask my question and telling me what I need to do so I don't lose anything with my problems with car.

Great customer service representative. He knew what he was talking about. Thanks Scott a great job done!!!

I just want to say how much I appreciate the help from Mrs. N. ** today. I called to make a payment because I was late. Mrs. ** informed me of the late fee and quickly said she would waive it, and also told me I could have a payment deferred??? I don't know if what Mrs. ** did for me was company policy, but it should be. I really appreciate her help. Thanks again!!!

This was all accomplished result of attentive customer service from MATTHEW **.

Nicole ** displayed excellent customer service in regards to helping me understand how my policy works, how to file a claim and all the aspects of my policy. She was very helpful.

Nicole ** is a very pleasant and professional customer service rep. When dealing with the staff at Endurance warranty is always a positive experience. Have and will recommend this company to people looking for extended vehicle warranties???

I was adamant on cancelling services because of budget issues but Matt convinced me to stay and he was really concerned about why It was important for me to continue coverage. He was a true sweetheart and very caring and concerned. A great guy!

Michael helped me with a situation with my account. Not only did he fix the problem but went above and beyond by offering a better plan that would be more suitable with my daily driving.

Scott was very efficient in handling the concerns I had in reference to my account. He was very knowledgeable and forthcoming with valuable information before I made any final decisions. He helped get me on board with electronic monitoring of my account, as well as helping me through difficulties with my bank card.

She was very helpful, courteous and professional. I really appreciate her help.

Great service. For Matt **, a 10 star rating.

I was extremely please with the service that was provided today by Matthew **. He was super informative and helpful with my questions and concerns and I left a happy customer. Thanks so much, Matt!