Endurance Warranty Reviews

Got quick and great customer service.

Matt really gave me good customer service today.

Justin has been a complete trooper with dealing with me. I was a complete meany to him then the next day I was myself. When I call I only want to talk to him. He is my angel with all my needs. We built a blind friendship and I appreciate him greatly.

Good job. I recommend this guy for a raise and job advanced as supervisor or something really cool.

Ms. Nicole ** was great in assisting me in my online account. She is a great customer service agent!

Matt ** great gentleman, enjoyed our conversation. Love to be a neighbor of his.

Sahra ** was very quick and responsive to my questions. She was polite and eager to assist. I liked her service.

He was very knowledgeable and answered all my questions.

Previous request made for no auto direct pay. My request was overlooked and my account was overdrafted.

Nicole was extremely helpful and efficient. It was a pleasure working with someone as competent and pleasant!

Excellent customer service.

I have nothing but good things to say about this company. Nicole is an absolute blessing. I have 2 policies with them. I had problems with making my payments but each month she went out of her way to assist me. She always told me not to worry and made sure everything was affordable!!! Thank you Nicole!!!

Matt was very professional and helpful in helping to answer all my questions.

I have not had any bad experiences with Endurance and the service over the phone is great! I always call Kelsey and make my payment over the phone quick and easy! She is amazing! Great and always has a positive attitude! Thanks Endurance!

Miss ** maybe the reason I'm still with Endurance. She is always a great help. Appreciates the time she takes, giving me clarity to my situations. When I have a question all I have to do is shoot her an email and she promptly responds. Nicole ** gives exceptional customer service and I ALWAYS prefer deal with her!

Autopay - Michael ** was very polite and and resolved my issue fast!

I am a new customer with Direct. The first time I called to get some clarity about my bill, I'm please to know that it was taken care of right away. Thanks to Matt **.

C/S Daniel agent was very helpful in getting me set up again since due to fraud my card had been cancelled.

Excellent. Very helpful, considerate and knowledgeable. Pleasant to talk with.

Mat was very helpful and had a quick response to my questions. Tell him I said thank you and keep up the great customer service. You need more people like him.

The customer service was great. The company representative worked with my schedule and made sure I had the best possible experience while providing a service.

Very patient even though I am still a work in progress. Thanks for the info.

Matt was helpful and was able to take care of my reason for calling right away. He was quick, friendly, and to the point.

Thank you so much Lashawn. You were so pleasant and efficient. You are a wonderful representative of Endurance.

I spoke with Matt **. He was very polite and took care of my issues quickly and efficiently.

Michael ** was very helpful and did not allow Mercedes Benz trick me into fixing a sensor that was still functional.

Very courteous and professional throughout the whole time I had the coverage. I would definitely recommend this company to anybody who is thinking about buying an extended warranty for their vehicle.

Good customer service and service in general. Always make sure everything is ok and any problem can get rectified. Take every step necessary to make sure you get what you want and need.

Service was great. Excellent. Recommended.

So far, I am happy with the customer service experience.

Every time I call Endurance they make me priority number one. The staff there are always able to answer any question I ask in a timely manner. I am a very pleased customer and I would definitely recommend Endurance warranties to all my friends and family.

I really would like to thanks you guys for all you have did for me. You guys really have been a help, you guys never let me down from day one. Joe really was a big help. Thanks you guys so much.

I would like to say that Ashley ** is an excellent representative. She was always quick with a reply, enthusiastic and helpful.

Thank you Nicole for being so kind and polite to me and honest. I appreciate the time you took out to help me solve my problem.

I would like to commend Nicole for her excellent customer skills while handling my payment. When I first heard her voice, I said to myself she has an excellent telephone voice. It was refreshing to receive such great customer service.

I explained my concern to Nicole and she addressed the issue promptly and courteously. I appreciated her expertise in the matter. Thank you.

Representative was very helpful in answering questions I had about my policy.

Grateful customer service. All is good. 5 ☆☆☆☆☆s.

Matt was clear and professional during entire conversation. I was fortunate to have him as the person available to answer my questions. I feel certain that any other contacts he has must feel the same as I do. Endurance is lucky to have him on their team.

Customer service. Michael was fantastic. Clear, concise, and very helpful.

This was the best customer service I have ever received in my life (no exaggeration). This guy was extremely great. Everything was taken care of and then on top of that, we sat on the phone for even longer building a conversation that made my day. From the bottom of my heart I recommend a raise for Mathew's professionalism. This phone call that started with extreme worry, ended with complete confidence and love for the Endurance company.

Very good customer service. Very helpful.

I'm writing you in regards to Scott. Scott has been very helpful when I call in regarding my contract. He is an outstanding employee and should truly be recognized by his performance.

Called to cancel my auto warranty. I was very happy with the product and the customer service received. I will consider using the service again in the future if needed and will recommend it to friends.

Great convo with Matt, while he helped me out with my questions and changes. Awesome rep.

Although it was a short phone call, I was helped in a kind and very professional way. Thank you Veronica.

I called this afternoon with concerns about my contract. I talk to Mathew **. I was so Impressed. He is the Best Rep. If every company had reps like him it sure would be a nice world. He answered all my questions and made me feel like I really made a good choice choosing your company for my warranty. Thank you.

Contacted Mr. Eddie **. Was helpful with info and suggestions... Thanks Eddie.

I had a problem with my policy and I called the Endurance Rep (Jevon) and explained everything to him. He was very professional and fast to assist me with my problem. He transferred me to Ashley (Endurance customer Service Rep). She was extremely helpful, fast, and knowledgeable which made me feel comfortable with my choosing of Endurance to provide extended warranty coverage for my vehicles.

Talk with Martin. Did a good job explaining everything to me over the phone. Job well done.

Great service. Martin was very helpful in getting me into the website to review my coverage and explaining how my policy works.

I had a few questions and concerns regarding my warranty policy and the rep was able to answer them to the best of her ability.

The Customer Service Rep was outstanding. His demeanor was great and his communication skills made me feel clear about the info relayed. It's rare to find such customer service. Thanks.

Mattress was very friendly and helpful...

I always feel like I'm good and cared for with Endurance Auto and the employees seem awesome!!!

I had a very good customer service experience with Veronica **. She was superb and on top of things via our conversation. She carefully resolved the issue with a timely manner and I really felt she did an superb job.

Was attempting to confirm coverage by logging on and was unable to do so. Agent was able to get me logged on and verified coverage was all at it should be. Well done!

I had the pleasure of getting on the phone the best agent you have working for you. Her name is Ms. Ashley **. She went blew me away with her knowledge and was very informative, always have a smile in her voice. She ask me investigating questions. She made recommendations, and before the call end she re-cap the policies. Ms. Ashley is SENSATIONAL. I WILL RECOMMEND YOUR COMPANY BECAUSE SHE PUT ME AT EASE.

The representative was very helpful and was proactive in assisting me!

My vehicle had 2 bad sensors that was not covered under my warranty. Art was able to waive my next month payment and also directed me to a non dealership repair facility for a lower quote for the same repairs. Thanks Art. :=)

Needed to stop one policy and transfer to another vehicle. The representative was very helpful with all my needs. Best customer service I have ever received! Will tell all my friends and relatives.

Not sure why this company is so highly rated, but I fell for it. Now I realize it's a gimmick to take your money and do nothing for it. After having such a good experience with MaxCare from CarMax, I decided to get an extended warranty for a used BMW X3 that I had just purchased. After researching warranty companies online I went with Endurance based on their website and 5 star reviews. Now I realize it was smoke and mirrors and I will tell you why. I took the X3 into the BMW dealership confident that any repairs would be covered, based on my MaxCare experience. I was wrong. In fact, nothing was covered. Not one thing. Wow! Really? Ok. Now I know.

Matthew ** understood my concern I was having. I was calling in to cancel my service but after hearing him tell me how he could help me, I had to keep my service. He is very knowledgeable and highly recommended. He needs a raise for excellent customer service.

Had to make an adjustment since my car was totaled due to a young man not paying attention. Matt took care of me and told me to contact him directly once I get my new vehicle.

I have been in customer service myself for some time. I have to say Martin is awesome. He treat you like if you're a part of his family. I wish we had more people with his attitude that care and that go above and beyond service. Thank you Martin.

Mat is a amazing person, which validates his customer service. Endurance is very lucky to have him.

Great customer service.

Scott ** was a great help and has great customer service skills.

I contacted them for a quote and got one. Did not buy. Got an unsolicited call later that day from them in follow up with a much better quote. Talked to the rep for a long time. Wrote down all of the numbers. When I called back to actually purchase, the price had gone up by 10% and terms had changed. So watch out... I did not buy. If they can't honor the quote then how can you trust them to honor the warranty.

Martin was very helpful/resourceful in helping to resolve my issues. I find Endurance to be reliable and trustworthy.

I had a very good experience with Endurance Warranty. I had a warranty discrepancy with a family member's car and Art ** was amazing in helping me get everything figured out!

Eddie provided good customer service on the phone today.

Great customer service and support with all my claims. Awesome job Endurance.

Very happy with Eddie **. Good work.

I believe I have received exceptional service and willingness to help with a plan that fits the customer's needs.

Spoke to Eddie **, was great and fast with his services.

Agent was very pleasant and knowledgeable regarding my concerns. Also, he accommodated me with all and more of the issues that I called about. And I would definitely recommend a friend.

Eddy is a fantastic asset to your company! He is extremely devoted to making sure that every customer is 100% satisfied and I have witnessed his service of going above and beyond for me! I hope that everyone in your company is just as exceptional as Eddy. Thanks Endurance :)

I call about my bill payment and that I was having some financial issues so I was unable to pay my bill. So the customers care told me to hold on to see what they can do about my issue and he was gladly to update my account and make it current to give me enough time to take care of my bill. I like to say thank you.

The representative was very helpful and friendly. Would love to have him help me again.

I have been thinking about cancelling. I had a great conversation with Matt but I cannot afford the amount I am paying at the moment.

Matt ** did an excellent job helping me transfer the warranty on a vehicle I purchased.

Martin helped with payment, great help. Great customer service!

Michael ** was very helpful and kind. Thank you. I really don't have anything more to say.

Matt ** was extremely professional and helpful. He answered all of my questions quickly and precisely. I hope to do business with him for all future concerns.

Best customer service. Highly would recommend to a friend or family.

Spoke to one of the reps name Michael which he had helped me in a good timely manner with my bill payment. I gotta say thumbs up to your customer credit. Very excellent in helping your customers. Very satisfied.

Representative changed my mind about taking the coverage by showing the many things being offered with my coverage.

I had fraudulent activity on my bank card and the bank put a block on it. I forgot to notify my billing companies that do auto withdraw. I called Endurance to let them know what was going on and Matt was wonderful and understanding, very easy to talk to and very kind.

I talked with Scott ** about how to file a claim. He explain to me How. He then e-mailed me a copy of my contract and another ID card. He then stated he would mail me a hard copy. He also explained how to view previous claim information. And if I had any questions to please feel free to call him.

Matthew ** provided excellent customer service while helping me with my account. He went above and beyond & I truly appreciated it. Outstanding job!

Mathew ** helped me for today when I called Endurance. He was extremely helpful and so polite. A million thanks.

I had a wonderful experience. Customer services was great. He was funny and I can tell he knew what he was doing.

Everything was great. Good details. Very helpful. He made it all clear.

The service is wonderful. I love it and thanks for having me a customer.

Steve was wonderful, he made me feel comfortable and took my stress away.

Daniel was GREAT and I am very relieved with the help that he gave me and the price on my warranty. He is a value to your company and knowing I can call again and talk to him personally is such a great comfort. Thank you for all your help and God bless all of you!

Joe was extremely helpful and pleasant. He went out of his way to try to help me. Due to this, I did not cancel my policy and I have a very good feeling about your company.

No text before this. After calling in to question a few things I was given a call back with the detailed information . Glad someone took the time to examine things to give correct information . Couldn't be happier with the call and rep. A++++++

Martin ** was a very great person. He really helped me to understand my policy and get me everything I needed for my truck.

Scott did a wonderful job going through step-by-step and explaining to me the different options available when considering trading in my vehicle which is under a warranty contract to a new vehicle. He provided a lot of good information and I appreciate the candid feedback I got from him.

I would like to commend Steven ** for outstanding customer service. He went out of his way to be polite, helpful, & compassionate in helping me with a difficult problem. Please inform his supervisors that he was OUTSTANDING. Thank you.

I want to make sure to report the awesome customer service I have experienced with this company. Joe ** is kind courteous & fun. It was truly enjoyable talking with Joe & I appreciate him & all he does.

Dealing with Mr. Eddy ** has been a excellent experience and again he has professionalism, honesty and should be awarded Employee Of The Year.

Daniel has excellent customer service!

The representative went over and above with this service. He was very thorough in explaining the ins and outs of the policy. He actually seemed to care. That's a rarity in customer service these days. Blessings to him. I appreciate his sincerity.

Very pleasant and helpful. Would strongly recommend your services to anyone I meet.

Matt was awesome. If the warranty is as good as his service, I will be completely satisfied.

Spoke with Mr. Eddie ** both 2/22/2016 and 2/23/2016 for a resolution for possible dealership customer mismanagement. Mr. ** took addition time, energies, & efforts to straighten out the matter. Any/all complaints should have been filed against another company regarding the automobile repairs. Thanks a lot!!

MICHAEL was great. He walked me through my policy and helped me to better understand how it works. Yes I would recommend Endurance to a friend.

Steven and Angel provided excellent service and went above and beyond the call of duty to help me out.

Martin is very nice guy, and he helped me with everything in one phone call. Thanks.

I had to call to cancel my service because I will be selling my car over to parts or turning back in to dealer. The next year I will not be driving at all and pursuing school. It was because of Joe's service and hospitality that when I get a car again I will consider joining again. He represents your company well and is a great asset!!! Please don't lose him!!!

On Feb. 22, 2016 at 1120 am eastern, I had the distinct pleasure of speaking with Mr. Martin **. My customer service experience with Mr. ** was nothing less than spectacular. His ability to create an environment for educating his customers, coupled with a great sense of humor is the reason why I will do business with this young and enthusiastic young man, who by the way, represents the best in consumer relations the Endurance organization offers. Thanks Martin.

All going well.

I have talked to Joe ** several times while I am researching different warranty options that is best for me. Joe has been extremely knowledgeable and patient with me during the process. I have asked a myriad of questions and he is able to answer them all. He is very personable and has never used the 'buy now' scare tactic which often usually deters me. Joe is an asset to the company. Just talking with him, you hear the passion he has for product and the company!

Mr. ** was a lot of help. He was polite and pleasant to talk to. He efficiently helped me pay not just my current bill but also the bill for next month. I appreciated that he made an effort to make conversation, not just quickly get me off the line.

I called to cancel my policy due to the fact that I am no longer employed but Joe was able to offer some assistance. This was especially helpful because I didn't want to cancel my policy, as Endurance has proven to be helpful in time of need.

I called Endurance and spoke to Matt **. I explained to him about a discrepancy in my billing statement. He went above and beyond, investigated the matter, and kept me in the loop as he conversed with several other employees about the situation. After he resolved the issue, and provided me with one of the best customer support ever, I am convinced that I made the right choice by selecting Endurance for my extended car warranty. I will be more than happy to share my experiences with my friends and relatives who are in need of an extended warranty on their vehicles, and will try to persuade them to become your customers. Thank you and Matt for an excellent support.

I transferred my policy to a new vehicle that I purchased and was on the phone less than 5 minutes and had everything taken care of with no issues.

I cannot thank Martin enough for going above and beyond what I would expect from a representative. His expertise and knowledge rectified a troublesome situation between myself and Pep Boys of Forest Avenue, Staten Island. I could not have asked for better assistance and I am truly satisfied with my decision to purchase the extended warranties on both of my vehicles. I would highly recommend your company to family and friends.

Mr. Michael ** was my representative for today when I called Endurance. Mr. ** went above and beyond to help me with my problem. He is the epitome of what customer service is suppose to be.

I had a very good understanding of what this insurance was. I spoke with the rep Matt and felt very knowledgeable on the warranty I was getting. He spoke thoroughly and in a timely manner and most of all he did not push me into buying. He was also very kind and answered the list of questions I had. Overall great experience! I can definitely say I will be referring my friends and family to Endurance!!!

Thank you Eddie ** for your help.

Called to check if my sunroof was covered under warranty and Michael was very helpful and knowledgeable. He located my account quickly and was able to give me the information I needed.

I had a very good understanding of what this insurance is capable of. I spoke with two representatives Tyler and Steven ** and felt like they helped me with all my questions. My mom who thought this was a scam worried me because of payment over the phone. The representatives assured me with emails and talked through what Endurance is all about. I appreciate Steven ** for his customer service and assuring me that it was not a scam. Thanks Endurance for sending me this letter, and leading me to the right representative that helped me.

Great sales representative Eddie.

Great job getting me reinstated.

Great help in finding online company and account for info.

Coverage transfer - Joe ** explained things to me in a way that nobody else had so could understand them like I'm a 4 year old. He made it easier than falling in love!! I will definitely consider y'all for coverage on my new ride. :) Thank you for being there.

A great company. So far this company has lived up to its promises. I am a happy customer and will refer them to all my coworkers.

Good customer service. Sarah helped with my billing and contract information. She was very nice.

I want to send a big positive review on the outstanding/prompt service specialist Martin ** provides. He is always available and prompt when I need assistance. Always professional and knowledgeable of my concern(s). He helps out my sister's needs when she call or has concerns. Martin ** is a service specialist you should keep. He is amazing. From a happy customer.

Great customer service. Delta with Eddie ** - very satisfied. Great experience.

I called in 02/15/16 because my prior extended warranty coverage was longer than I expected. I called to see if they could postpone or cancel and repurchase. I spoke to Justen who explained that it would cost more so instead my March payment would be covered by them so I would not have to cancel. Who else would do that???

I've only just added this policy to my car, but Matt was very helpful on the phone. He seemed genuine and was knowledgeable about his products.

Called Eddie ** and he took care of me and my needs FAST and correctly! Awesome service.

The gentleman was very kind and patient.

Love the service and how well spoken the reps are. Everything I needed was done in a timely manner.

Spoke with Martin. He was so helpful in reviewing my contract and giving me the most for my money. Wish all reps I encountered were as honest and professional.

Contacted Endurance. Talked to customer service rep Eddie ** regarding claim. I was very happy with his performance and commitment to getting my claim resolved.

The representative was very helpful and nice!

Mr. ** provided exceptional and courteous customer service.

Spoke w/ Eddie ** and a followed up conversation with Martin ** who both gentlemen assisted me regarding my questions & concerns and went above and beyond with a resolution. :)

The Chevy dealer overcharged me for service. Joe was very helpful and supportive when I needed help. He educated me on my policy and sent me a copy of my coverage right away.

Bought vehicle and transferred policy. Great experience. Received call from Eddie ** and great experience.

Spoke to Eddy **, he was excellent and very helpful at everything.

Mat explained everything very thoroughly and answered all my questions in detail.

I appreciate agents like Mr. ** in your company. When I told him about a family emergency that I am currently going through, he was more than willing to work with me on my payments and showed compassion about my current situation. Little things like that makes me as a customer continue doing business with Endurance.

Great customer service. Thank you Eddie ** for all your help.