Endurance Warranty Reviews

I was talking with Justen. He was an excellent Customer Service representative. Justen was so patient with me. I am 81 years old and he stayed calm, respectful, mannerly and so nice. He was very knowledgeable in all his conversation with me. I had called in to him again about a concern I had and he cleared it up right away. He was able to help me when getting into the computer in a certain area I was having trouble with. It would be nice in all companies across our nation to have someone like him to talk with. Thank you all so much.

SAVE YOUR MONEY AND FIND ANOTHER COMPANY!! I have tried to make 3 separate claims now and ALL 3 have been DENIED!!! I have the EXTRA Supreme coverage (the most coverage you can buy). I've paid about $4000 in the last few months on things that aren't covered, but they would have been if I had just renewed with my last extended warranty!

After being transferred from a not-so-helpful representative, Monica was absolutely a breath of fresh air. She answered my questions thoroughly, empathized with my situation, and tried to offer solutions where she could. I didn't receive great news today about my vehicle but she surely sweetened the blow.

She was very helpful with tracking down my account. I had call several time and it seem that the last two could not help me figure out what my account number. Lucky the last person transfer me to another person that found my account number. So thank you again.

I have been with Endurance since the purchase of my 2012 Nissan Altima. Great company and great customer service. Justen ** helped me out tremendously today regarding my contract. I will highly recommend Endurance.

Malika was a big help with getting my contract transferred over to the new owner. She explained all the steps and even followed up with me with an email after the weekend.

I would like to say that I would definitely recommend Endurance Warranty. I recently called to inquire about what my warranty covered after speaking with the service department about repairs for my vehicle. I had the pleasure of speaking with Justen, with a promptness I had all of my questions and concerns answered. He provided me with exceptional customer care with the vast knowledge and expertise about my coverage. I felt like I had hit the jackpot when I was speaking with Justen. I felt like a special customer instead of a number. I was enthralled with the extraordinary care and attention that was given about my inquiry. Thank you again...

I had many questions that needed answered in regards to my billing. Justen was very helpful and patient with me. He made everything very clear and was very understandable. So I just wanted to express my appreciation to him. Thanks!!!

I called needing a replacement card & also to give a change of address. I was greeted warmly & with an experienced friendly guy. He was energetic & very knowledgeable. He made me feel like I was important.

I received a new credit card with a chip and my account was not updated So the payments were not automatically made. Nichole did a great job of updating my account and all the corrections were made.

I called in ready to cancel my policy. The customer service rep, Joseph **, calmed me down and went above and beyond to explain my policy and what type of coverage I had. I was so impressed with Joe, that I kept my policy and also am saving money. I couldn't be happier with the service I got when I called in and spoke with him.

I called in to see if there was anything that could be done to help with a financial situation regarding my account. Right away Kevin looked into it and was able to determine a possible solution and even brought an advisor/manager on the line to assist. He did not transfer me and say good luck like most do, he stayed on and made sure that I was taken care of properly. Your company needs more people like Kevin ** and I sincerely hope I get assistance from him should I need it in the future.

I initially left a 1-star rating, however, Mike from Endurance reached out to me and explained that at Endurance they are committed to customer solutions and re-establishing customer relations. He has agreed to pro-rate my contract and made our relationship to the neutral state. I want to thank Mike and Endurance for making it right with me. I will definitely call them back and re-establish coverage from them in the near future. Thank you Endurance team!

Joe was extremely helpful, polite and informative with me. I was impressed with his level of knowledge and his willingness to explain the difference options available to me. He helped me with roadside assistance when I was late to work and panicking about getting help. I would recommend Joe and Endurance to others.

The last time I called into the billing department it was a great experience. I cannot remember the lady's name but she was excellent and answer all of my questions and went above and beyond to help me out even for the most simplest thing. I appreciate her a lot.

Nicole ** was so nice and understanding while helping me with Correcting my name on the account and telling me that she would send me out a new booklet that I requested. She was very professional and knew her business! Thanks Nicole **.

Explain warranty question - spoke to Nick. We have a VW Eos, which has a convertible hard top. I noticed that the exclusions section mentioned that convertibles are not covered. He explained that all of the electrical equipment that moves the top into the trunk is covered, but the top itself is not. That is understandable because the top is a part of the body of the car, just like the hood or door panel, even though it moves. My questions arose because there are not many convertible hard top like this.

Cancellation of contract due to selling subject vehicle. Very easy to use company. Competitive rates. Knowledgeable agents and staff. It was a pleasure doing business with them. Fortunate for me and Endurance, I didn't have to make a claim, but I am sure if I did that everything would have gone smoothly. I am enclosing last mileage reading (115,299) for possible partial refund. Thanks.

All 3 people I talked with were excellent customer service representatives. The first guy got me the best possible discount which made it even harder for me to cancel but it comes down to the stress of everyday money concerns so I did not feel this policy was best for me at this time. But in the future I would be happy to call again for a new quote as the customer service is such a positive experience. Would recommend to a friend.

I had a question about my warranty coverages and Malika gave me the answer I needed along with some very helpful advice.

I have a question on how many payments I had left and amount as well as if the other payment that I had already made went through. I was off the phone in less than five minutes but the representative was exceptional, professional, courteous to me.

Needed to know if problem with vehicle was covered. It was and Justen was so helpful, courteous, knowledgeable. Just loved speaking with him. Truly a warm and welcoming person. Wish I could hire him for my business.

Mike took the time to listen to my request and took it upon himself to explain to the process of what will happen during our phone call. He reassured me what I needed to look out for and what I could just ignore because he cares about my time just like I do. Couldn't have asked for more better service than that! Thank you! :)

Mr. Kevin ** provided me with superior customer service. Really had a knowledge of products and rules of the company and helped me get the info I needed. I would highly recommend your auto plan because of quality service your agent provided.

Scott is a very good customer service rep. He was helpful & took care of everything I needed help with. Just the sound of his delightful voice cheered up my day. Very impressed! I will give your # to anyone looking for a car service warranty. Thanks you Scott! I was having a long day!

Brought vehicle to shop, got runaround. Contact Endurance, spoke to Eddie **. He took care of the problem on a very professional level. I would recommend Endurance. Shops can charge a great deal of money, this can save you a great deal of money and aggravation. They do the work for you. They will find a local shop in your area that is your choice to go to. So convenient, they pay the bill for you.

I spoke to Art ** about how to transfer my vehicle coverage to the new owner. His excellent assistance and outstanding attitude are some of the reasons I choose Endurance. Thanks again.

Kevin explained the plan to me in details. I had some questions regarding the timing of the plan and the paperwork I had which supported a maintenance record. Kevin and his supervisor worked with me to get the records to them. I am very satisfied with both their service.

It was a pleasure to be able to receive excellent customer service today. My representative helped me with a smooth payment process and other accommodations as well. Thanks for a great experience!

Monica ROCKS! I called to adjust my payment method and although we were unable to complete my initial request she did help me and let me know when I am eligible to do so and gave me her direct number which is rare nowadays. I appreciate her willingness to help and positive attitude, You go Monica!

When I called Endurance Scott picked up the phone. I told him what the problem was and he got on the phone and tried to straighten things out. He called the people for me while I was on the phone, he called me back when he said he was going to call me back. He honestly is a good member of your team. When he said something he did it. He straightened everything out for me. I appreciate what he did for me. If I have a problem again, I will be calling Scott. Whenever he answered the phone, he always sounded pleasant with a smile. So thank you for the great customer service. You were wonderful.

Kevin went above and beyond to help me regarding my coverage. He also called a place to make sure that they will be expecting me and my situation... He made a situation that had me stressed out to a situation that I am calm due to the extra steps he took... Thank you sooo much.

I received professional and helpful service by Endurance Warranty today. I spoke with one of their customer service representatives who was helpful and professional. I'm satisfied - thanks for providing great service. Would highly recommend.

I spoke with Sarah today and she really helped put my mind at ease on suggestions on helping me with a part on my vehicle that isn't even covered. She is a joy to talk with. I would definitely recommend Endurance warranty services to friends and family.

My representative Kevin ** was very pleasant and informative on my account. His attitude was so superior and pleasant. I as a customer will recommend him to help out anytime.

I spoke with Justin quite recently today. I am having problems getting my vehicle repaired. I called because I needed to know what my next move could be according to the warranty company. Justin listened to my complaint, allowed me to vent my frustrations, and calmly helped me. He went above and beyond his job description in order to assist me and did extensive research into the problem with my vehicle. He then emailed the information to me. Justin also reviewed my policy and informed me of my coverage. He did an outstanding job. He is an asset to your company. Thank You Justin!

Nichole was extremely polite, patient, and knowledgeable! I wish all my calls today would go this smoothly!! Two thumbs up for Nichole **!!!

Kevin had no problem helping me with moving the date on my due date, helping me to sign up for automatic deduction out of my account. He understood the whole situation. He was helpful, courteous. He was knowledgeable. Transaction went smoothly - no problems at all.

Michael ** is excellent when it came to customer service. He helped me through the whole 2 day process...give him a raise!!!

I spoke with a rep named Greg **. He was most helpful to me, very patient with me and my questions, gave me all info I needed to understand the info I had received in a e-mail that had confused me. Felt very positive about your company after speaking with Greg, knowing if I should need to call again your Customer Service is on the ball. Thank you Greg for your great assistance.

Was badly injured in a car accident and had paid ahead of time. Spoke to representative Sara who made the time to listen to my concerns and to retain my business granted me a refund on a portion of the premium paid. Needless to say I am looking for a new car and will purchase a new policy. This is an amazing company and has clearly shown they deserve my business and will continue to be a loyal customer.

Have had a great experience with Endurance. Michael from Customer service was very helpful in helping me cancel the contract (due to vehicle sale). Appreciate all the help received. I will post another review once I get the refund check on the due date. However, my experience so far has been very good and would certainly recommend this.

Sahra was extremely helpful with answering my questions and assisting me with changing my address on my account. Endurance has been nothing short of spectacular since I opened my policy with them.

I have been a customer for many years and with many cars. I have always worked with Eddie ** to get my car fixed. He is very polite and professional. He knows how to get my car fixed on a timely manner. Eddie is easy to talk to and will go out if his way to make sure my car is running well.

I never received my contract paperwork and Malika successfully resolved my issue quickly.

I was helped by Michael ** and after multiple calls and failed attempts to clear up an issue, Michael resolved the issue at hand from beginning to end in the same day. This review is to acknowledge Michael's dedication to keep customer service a top priority. Thank you Michael.

Justen was phenomenal in addressing the issue. Very professional and efficient. Very impressed with his customer service and his quest to assist me in my time of trouble. Having just lost my job Justen offered me a complimentary one month deferred payment for which I am very grateful. I'm hoping to be back employed within 2 months so I can continue my payments or else I shall come. Much appreciated.

I had a problem with my payment. Your associate was very very polite and so very helpful. She solved my problem in minutes. She was SUPER!!!

Nicole was very nice, pleasant, and knowledgeable. She took her time and made the payment process very easy, she also answered all my questions. Thanks Nicole.

Eddy has been great to work with. He is my contact for paying every 2 weeks and he is a gem. Always happy and a great smile in his voice! Great customer service! Eddy is the best!

Called to cancel. Spoke to Eddie **. Very professional and compassionate. He took very good care of me to keep my business. I'm a happy customer.

Had multiple issues with my service and my contact person Daniel is no longer employed with Endurance. So contacted Nick whom contacted the director Everett who assisted and Eddie from the parts department ordered the correct parts and sent via FedEx to my dealer. I do have to write that they made a terrible situation right. So thank you for making it right.

Today I called in to make a payment & was very impressed with the customer service I received. Nicol was very nice, professional and knowledgeable. Although I usually receive great service when I called she made a great impression. Amazing.

Service was exceptional. The gentleman I spoke to was more than helpful. He made me feel very comfortable and I would use your company again.

I spoke with Matthew ** and he was professional and knowledgeable. He makes you feel important and he also has a pleasant voice. He is a person you can talk to with ease and that is important when you are speaking with someone over the phone. I enjoyed our conversation. Thanks Matt for all your help.

I filed a claim with Endurance last week for my Honda and today I found out that all repairs are approved. I will only have to pay the deductible. I'm very happy and didn't expect everything to be approved. Thanks Eddie and Michael for all your help throughout the process.

I purchased the extra supreme contract. I should have went with the other company. I took my vehicle in for repair. It would run rough at first start up and notice coolant was low. Note: this the first time trying to get repairs covered. The car dealer said the head gasket was leaking and head was bad. They contacted Endurance to get authorization for the repair and Endurance said it was not covered, gasket and seals are not covered under the contract.

I called before I took my car to the mechanic and asked "was I covered for my suspension and power steering" and I was told yes that all I have to do was take my car to a certified mechanic shop and give them my membership card. They didn't tell me that I had to wait for an appraiser to come and check out my car after the mechanic. My mechanic called the claims office and explain what my car needed for the repair and the claims office told them that they have to wait until they hear from the appraiser.

Thanks to Mr. Castro who turned a horrible experience into a fair one, took the time to explain the roles of the different parties dealing with my claim and coordinated, advocated that this should be resolved without leaving the burden on me the customer who contracted with only one party. Micheal ** your an asset to endurance and the crooks at Interstate are damaging your product, check the way the deal with your customers.

A manager called me and promised they would listen to my conversation with the sales person, and they will be taking measures to rectify this, by updating their training. Also, they apologized and they said this is not the way the company wants to operate. I appreciate their call, so updating my rating from 1 star to 3. Still, the original experience was bad, but at least it seems like they care. I hope they will actually do something about it.

Don't Buy! You are better off saving your money! I bought the best warranty they had. The Xtra Supreme! Over $3,000 paid. I already had one claim denied, but then I took my car to get serviced, and I needed a new axle because the housing boot had cracked and was slinging grease everywhere. They went to file a claim and Endurance said the housing boot was a seal and not covered, but the axle is unless it's due to an uncovered part. I can't find anything saying a housing boot is a seal and not covered. Needless to say, almost all problems you have are going to attributed to an uncovered part in their Lingo! Waste of MONEY!

Phone calls never returned from Daniel. I have a Toyota and when I purchased the warranty no one from Endurance informed me or my husband that "aftermarket parts" were being used in our vehicles. The dealership that serviced my vehicle said it was hard to get help on the phone. My husband was shocked because he had his Dodge Ram serviced under the warranty and he was NEVER informed aftermarket parts were being used in his vehicle. We are not happy with Endurance but it is what it is. All of the money we spent purchasing two contracts, we expected better service and non-aftermarket parts to be used on our vehicles.

The financial settlement agreed upon. I am awaiting delivery of it.

I will not recommend this company to my friends and it used to be a machine, too much red tape to get a claim okayed.

Art ** was outstanding! Answered all my questions in detail and I was totally comfortable.

Change of billing - Customer service is A+ with this company from day one to my contact call today. Keep up the great work!

My alternator went out in my Lexus and made sure to call Endurance before making any move because I didn't want to be denied. I called and got the OK that the alternator was in fact covered in my warranty package. Good, because I've already shelled out thousands for this warranty and have already been denied once. I have my car towed to the Lexus dealership service center (on my dime) and they diagnose it as the alternator needing to be replaced.

I was helped by a very patient and helpful person in Ms. Nicole **. She actually saved me a lot of money suggesting another solution. I recommend her and Endurance warranty to everyone. Thanks.

A claim was denied due to an error on my part. He was so kind and generous and helped us out very much!

Matt ** was helpful and knowledgeable.

Excellent customer service and very quick and accurate to answer all my questions with respect. Very friendly...

Matt was very courteous and helpful. He handled everything in a timely and efficient manner. A great customer service experience.

Justin was very helpful and pleasant.

With my situation with Endurance even after eight months and me no longer being a customer they show they really care and want to do what is best for the customer. The customer service is top notch and even though they couldn't fix the problem they tried their best to make sure they could help. Endurance is very personable and I would recommend them to anyone! They literally turned a bad situation to a workable situation and for that, I am forever grateful for the assistance and also caring. Thank you Endurance for everything!

Nicole **/Mr. ** was very helpful and concerned. I love the way that the both of them made me feel like I am a good customer to have. Ms. Nicole and Mr. ** are very great keeping me calm about my payment. Thank you very much. I will want to talk to only Ms. Nicole and Mr. ** concerning my payments. Thank you Endurance Warranty.

Needed to change payment date. Mrs. ** was very understanding & very helpful about my situation. I feel so much better knowing I don't have to cancel Endurance.

They are incredibly difficult to deal with. They will only pay to have used parts put on your car. You don't put used parts on a BMW! Just getting approved to have work done is such a pain. It's not even worth it. They insisted one of their adjusters come out to verify the issue. They won't trust what the mechanic says or bills for unless they come out to look at it which takes lots of time. The guy didn't show up when he was supposed to. And he insisted the part was disassembled before he even looked at it. So I couldn't drive the car. We can't even order parts until it gets approved which takes forever and now I have to wait for parts to get here and I still don't have a car to drive. For USED parts. What if they didn't approve it and now my car is torn apart to show the adjuster and then it wouldn't even be drivable because of them. I am canceling my warranty!

Great service. Matt is the best person to deal with. I would say that he restores the negative name to customer service reps. I called with a 3rd party issue and he restored my faith and made sure I felt good with Endurance again. I recommend Endurance and Matt **!!!

Nicole was very polite and friendly. Service she provided was quick, easy and courteous.

Handled the call quickly and took care of all my concerns.

Whenever I call Endurance, I only ask for Mark. He is always so helpful and great! Love my policy & the coverage! No issues!!

Martin provides the best customer service in less than 5 minutes.

Matt was very helpful and answered all my questions. He has already sent out another copy of my policy as the Post Office did not deliver the first one. A very pleasant young man.

Matt was great! He answered all of my questions and made my day much lighter. He is awesome! You should feel bless to have him a part of your company!

Friendly customer service.

Friendly, professional, and good service all around.

Mr. ** was very polite and honest about my policy and very helpful in what I can and can't to with my warranty. I would recommend his service to others.

Unfortunately, my vehicle was totaled in an accident 2 weeks after purchasing the warranty. When I received word from my insurance company that my vehicle was totaled, I immediately contacted Endurance and they issued my refund for the full amount I had paid without any issues. I will definitely go through them for coverage on my next vehicle.

The salesperson was very helpful.

Great service from Martin.

Great service. No issues. Please see Martin ** for all your needs at Endurance. He is the best.

Very easy going and knowledgeable individual. Convinced me to keep coverage even though I just purchased a new vehicle. Nice experience.

The rep was super nice and helped me through every step setting up my payment online.

My experience with Endurance today was very good. Customer service was one of the best.

Matt provided great support with policy information.

Matthew ** provided me with one of the best customer service experiences I've ever had! He's knowledgeable, personable, and efficient. I would absolutely recommend him to a friend. I'd recommend him to a stranger, at that. Heck, I'd recommend him to a stranger's friend. Give this man a raise!

I would recommend Endurance warranties to anyone looking. This is my second policy with this company and have been completely satisfied with the customer service and friendly staff, as well as the cooperation when needed repairs are made. My representative on this agreement was Matthew ** and he was more than helpful and full of good energy.

Matthew provided excellent customer service with a pleasant and positive attitude!

They definitely solved my problem. My experience with this warranty has been awesome.

I talked with two customer representatives today and both were helpful, courteous, and pleasant. My problem was resolved to my satisfaction. Great job.

I spoke with Art ** - great customer service skills to help me out on my problem and resolve me issue I had.

Nicole was very helpful, she answered all my questions to my satisfaction, and she explained everything that I needed answers for.

He an AWESOME job on helping me. He gave me clear information on what was in my policy.

Very helpful. Really glad he helped me. I got every question answered. And was more than helpful in every aspect.

Matt has to be the best customer service representative I have ever had the pleasure to deal with. He was beyond helpful, answered all my questions and he made me feel good about my call, not to mention he made me laugh. If more companies have representatives like Matt, I believe customers would not mind contacting that vendor. I do hope when I call again that I will come across him again or someone like him.

I was calling about my bill payment simple because I send it off last month late due to the fact I didn't receive the notification until late. I did have the money to pay this month bill and I was kind of worried, but Matt ** help me to solve my problem and for that I am thankful.

Awesome, helpful, hardworking, on top of his game!

I received a call after requesting a quote. The response time was about 30 seconds. The company customer service representative took about 15 minutes to explain the program and why I would want the most comprehensive plan that the vehicle would qualify for even though I asked for a quote on the minimum plan. He finally offered a quote and when I explained that my husband's warranty was about 1/2 the cost, he became very belligerent, raised his voice, talked over me, did not allow me to talk and hung up on me. Wow if that is a glimpse of how they would treat a prospect I cannot imagine how they would handle a customer. I would never do business with them, even if they had the best rates... and they do not by far! Does bullying really work in business? Not in my business.

Matthew ** was very professional, knowledgeable, and polite with my questions and concerns about my policy. I commend customer service of representatives like him.

Martin very helpful, understands the situation. I can't lie. The experience I had with this company been pretty good.

Called to get information on how to transfer contract to purchaser of my vehicle. Matthew ** assisted me and he was a pleasure to work with. He explained everything to me and I came away completely understanding what he explained to me. Thank you.

The gentleman who helped me was very helpful. Resolve my payment issues in an expedient manner. He is an asset to your corporation

Great customer serivce. Matthew ** - right to point and confident in presentation.

You guys are amazing. Thank you.

Called to change draft date. Matt was very, very kind and professional, as well as knowledgeable of my needs.

Today I talked to Steve ** about removing my vehicle and closing out my account. This happened when I bought a new vehicle and sold mine. Mr. ** walked me through the procedure with all the skill and knowledge of a well trained and versed employee. While we were going through this procedure we conversed like we were long term friends. The demeanor of Steve would have kept this from being adversarial if I would have been upset. Considering I wasn't upset it's a moot point. I'm sure that if another employee had a mad customer, Steve would be able to negotiate and calm the situation. It's apparent that your company has good job training and Mr. ** is a shining example of a job well done.

Steven has been absolutely awesome helping me resolve issues with repair facility.

Services and plans are great. Justin was very helpful and I would recommend him and the service to all my family and friends.

Nicole was very Helpful!

I received great customer service from Matthew **. He had the best customer service I've ever seen. I was calling to cancel my plan but he reassured me why Endurance was the best. His knowledge really changed my mind. He's a great asset to your team.

Scott was awesome. Helped me with everything I needed within minutes!

Daniel display exceptional customer service and was very helpful to the needs of my account. Overall his service was spectacular.

My name is Hosea **, not a non profit or belong to any government agency. I would like to commend Scott ** for his help and very polite and very professional on the phone. He was very helpful and yes I would and will recommend this to my friends and family.

I initially had an issue with my claim. However when I called in, Joe from customer service immediately identified the problem and quickly worked with the claims department to approve my claim. Thanks Joe.

On January 28, 2016 I purchased Xtra Supreme Warranty. On February 15, I called to cancel because I had purchased too early before my current extended warranty expired. I didn't want to be double covered. They told me not to cancel, that for me to pay the first payment and when the invoice came for 2nd payment, that they would cover it because it was a month of insurance that wouldn't be able to be used. They even sent me this link in an email to praise how great they are for doing it. They stayed with me on the phone as I told them exactly what I am saying here.

He was extremely helpful and very respectful.

I had a glitch with my debit card and had to change pay sources. This glitch caused me to miss a payment. I wasn't told to make two payments which caused me to be behind on my payment. I would have made a payment today but my Mom is deathly ill and I am flying to her beside. The worker I spoke with was amazing and sympathetic and offered to put my missed payment at the end of my contract. I was crying as he shared his own story about a sick family member and he was crying as well. I am overwhelmed with the support for me from this company. Thank you so much for everything.

Matt was a great help.

Very pleasant and helpful.

I would like to start this review of Endurance insurance by telling you I have never written a review for any company or person in my entire life. My negative experience with Endurance prompted me to take time out my day to create log in credentials and take extra steps just to help prevent others from ever having to deal with this company. I had seen a commercial for Endurance. I emailed them for a quote. Very quickly I was contacted and set up a policy. The sales rep was very well-informed however her answers regarding diagnostic coverage was wrong. When I found this out I cancelled my policy within hours of initiating it. It was very easy to cancel and I was assured I would see a credit on my account the very same day. My account showed two transactions; a credit and deduction from Endurance for the amount of the policy payment.

I've been dealing with several other companies. Matthew I believe gives it straight. Really enjoyed speaking with him.

Awesome Customer service. Thank you.

Good, quick service. Representative on the ball and that's good for us old people!!!

Never received ID card - called to request the ID card. Customer service very helpful and pleasant.

Matt was an awesome rep. He was so patient with me. He answered all of my questions with ease.

I had called and updated my information on file, email and phone number.

I called to have my credit card changed. Matt ** answered the call and had my info pulled up before I could finish telling him what I needed. He was polite and very business-like and very easy to talk to. Matt had my situation handled in less than 4 minutes, if that. Good job, Matt!

I called to potentially cancel my policy because I couldn't afford the monthly payment this month. Matthew was very concerned about this and took into consideration the fact that I will be graduating in 11 days understanding how expensive graduation can get. He presented me with a solution that I didn't even know was possible. I was so pleased with his service and was warmed by his friendliness and genuine care and concern. He was awesome!

The service was professional and very helpful. He moved me from the comfort of paper to the non-paper age with regard to my request for information. That takes some doing. I have everything I need, saved a tree, stamps and time for everyone. Good job. Thanks. PS - I have no idea regarding value or coverage at this time. Hopefully it is as good as they say.

Friendly service along with giving detailed information and being professional.

Matthew is a wonderful representative, very knowledgeable and efficient in customer service relations.

Daniel was courteous and exceptionally pleasant to talk to over the phone. He processed my payment for my policy and made me feel even more confident in my choosing of Endurance as my warranty company.

Staff is always friendly and do their best to answer any questions or get claims paid in a timely manner.

This was a great experience.

Absolutely great, came out right away to fix my flat tire AND I was parked in a parking garage and they still were able to do it. Under 10 mins to get my tire changed and on my way! Recommended!!!

I was so frustrated before calling Endurance due to the fact that I had a bad experience with one of the auto shops but Shawntel ** helped me with the issue. The auto shop had my part of back order and they had my car for over a month. I did not understand what was going on and Shawntel was able to expedite my issue and get me taken care of so that I would not have such a burden being that I need my car since I have a job that requires traveling. I will definitely be recommending Endurance to my friends and family in other states as well because Endurance gives me nationwide coverage. Agents like Shawntel keep me coming back. Thank you for that.

Change from credit card to checking account. This was the most easy and smooth transaction. With Mr. **, he was knowledgeable and very helpful, professional and friendly. Great to deal with him.

Scott ** has done a fantastic job of providing A1 customer service to me. He was able to articulate the complex contract information in way for me to understand in such a simple professional manner thus giving me more reason to recommend this type of warranty/coverage to a family or friend.

Matt was awesome. I just lost my job and he helped us keep our warranty on a tight budget. Matt was uplifting, friendly and understanding.