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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 122 Reviews 17925 - 18075
    Verified purchase

    Reviewed April 3, 2018

    I looked at warranty providers and picked Endurance Auto Warranty. And I heard a couple of people say they like it, too. I have a used car and if it had anything that goes wrong, I would rather have a warranty on it. I've had a fine experience with Endurance so far.

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    Verified purchase
    Coverage

    Reviewed April 3, 2018

    I bought a secondhand car and the manufacturer warranty on it was less than a year. I felt it was better to get an auto warranty. I looked at different websites and Endurance Auto Warranty got good reviews. My experience with their rep was seamless. He had the mileage on the car and the year and he said it wouldn’t be an issue. The pricing was reasonable and if I want full coverage on my car, it’s best to get the bumper-to-bumper coverage. I was able to get eight years. And it was fairly easy to get. I was happy that I was able to get the insurance. The car I bought is a Ford Escape and they encouraged me to go to the dealers which I liked. Whereas some other providers, they have a network of repair technicians and I got to use their people.

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    CoveragePunctuality & Speed

    Reviewed April 3, 2018

    The manufacturer warranty on my car expired and although I didn't need any repair, I wanted to be on the safe side. I googled “Give me the five best insurance companies for auto repair” and Endurance came out at number one. They had a really good and funny rep whose knowledge of their product was excellent. So far, my car is insured and I haven't had any problems yet. I called Endurance about three weeks ago and I asked them where the policy and the welcome package that they have promised was. Four days later, it arrived. It's been an excellent experience.

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    Verified purchase
    Claims HandlingPrice

    Reviewed April 2, 2018

    I just purchased a new vehicle. And I’d rather be safe than sorry in terms of future repairs. It seems like all the other insurance providers were just brokers. And then when you would actually talk to them about a product, they would place you with a product that they really had no direct affiliation with. With Endurance and in regards to a particular vehicle, the person I was going to pay the claims and the people that I will always be going to deal all the way through, it was a better scenario in terms of being able to be confident that they would stand by their product.

    The Endurance rep was very informative, to the point, and gave me a good understanding of the product that I was getting, and me being confident that I was making the right choice. The payments were extremely workable. When I purchased the vehicle, I had another option through the actual dealer. And it was a scenario where it had to be paid in full upfront. And there are no interest financing options makes it much easy to have the peace of mind without it being a big expense. And now, all of a sudden, I got extra $4,000 on top of me, just in case of expenses. So, being broken down makes it very helpful.

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    CoveragePrice

    Reviewed April 2, 2018

    I’m a big believer that in everything that you have, buy a warranty policy on it. I’ve had an auto warranty since 1978. For my 2003 Mazda MPV, I have a policy with Endurance. I made the purchase about a month ago during which everything was fine. I was a very easy customer to sell to because I wanted to buy one. It was just price. But they came back with a better price and I told them they had a deal. So far, I've had no problem with Endurance.

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    Verified purchase

    Reviewed April 2, 2018

    I needed an auto warranty that was not from the manufacturer. I purchased one from Endurance and everything was good.

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    Verified purchase
    Customer ServicePrice

    Reviewed April 2, 2018

    I have a very expensive car. I spoke to an Endurance specialist and who was very professional and who took care of everything. It was great. I make my payments through a debit card and it's a really easy payment process. I also spoke to their customer service twice and on both times, they were friendly. I recommended Endurance to my friends. I had a good experience with them and it went by really smoothly. There were a couple of good questions and it was all taken care of. I definitely have no complaints.

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    Verified purchase
    Customer ServiceCoverageTech

    Reviewed April 2, 2018

    The guy from Endurance that I dealt with was very cordial, very knowledgeable, and he gave me a lot of information. But I've got some alarming news from my auto dealership immediately after I told them that I'd joined Endurance. I did this during the time that I was sitting in the waiting room waiting for some repairs and the maintenance manager told me that it's hard to get them to cover services. So, I wasn't really happy. And then, when I called Endurance and talked to the guy that sold me my policy, he said, "Well, it's probably some isolated incident at that particular dealership." And I said, "I hope that it was an isolated incident. It just bares further investigation and I'm definitely going to be looking at whatever occurrences I have and how it's handled in thinking about whether or not I'm gonna keep your service.”

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    Verified purchase
    Customer Service

    Reviewed April 1, 2018

    Nothing to complain about with Endurance. I’ve spoken to a few different reps and they’re all nice, not pushy. One had to get a manager to answer some of my questions, I guess he was new, but overall they’re knowledgeable. Monthly payments are just under a hundred bucks, so pretty reasonable, and plans come with towing and some money for rental cars when yours is in the shop. There is a small deductible, like $200 I think, so not too bad.

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    Verified purchase
    CoveragePrice

    Reviewed April 1, 2018

    We bought our car new and it had just come off the three years' 36,000 miles. I figured it would be a good idea to have an extended warranty and Endurance had the best pricing. I got the second best policy they had which was what I wanted. I didn’t need a totally new car, bumper-to-bumper thing. I just needed something that would assure me that they would replace parts that went bad. Also, they came down with a price that I also wanted. I've had Endurance for a month and it gives me peace of mind. They're okay and people should have them.

    Endurance fulfilled the bill which was what I was looking for. I checked out their rating on the BBB. A lot of the companies were rated A+ but even so, some of them did not have very good ratings and I didn't wanna go with a company like that. Endurance has been around for twelve years and their rating on BBB was pretty good with more favorable comments. I looked at the unfavorable ones and those didn’t look like something that would affect me. They're talking about people with mostly used cars who were buying the extended warranty and they had almost 90,000 miles on their cars to begin with. This was not the case with mine. I only have 33,000 miles on it so the car is in tip-top shape.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed April 1, 2018

    We just bought a used car. It was a 2008 and it has 140,000 miles on it and one thing I know about cars is if anything turns it definitely deteriorated over time. I had a 2011 Tahoe that got up to about 150,000 miles and the transmission went out, and the price is like $5,000. And I didn't want to be in that position again. So, I looked into buying an extended warranty. I looked at warranties at the used car dealership where I purchased the car. I also looked at the used car warranty at the General Motors where the cars are made and purchased. Then I went on the internet and Endurance was rated number one. And so I looked at Endurance, looked at a few comments that people have made up under it and I made a decision because I didn't think there would be anything better.

    Their four-year warranty sold me. It's 60,000 miles but it's four years and two years worth of payment. And with Endurance, you have to wait to be covered. There were some companies out there where you don't have to wait to be covered, but it didn't seem like the coverage was disputed. I called Endurance about their extended warranty and the rep explained to me what he could over the phone. And their approach was kind of pushy in a way where he wanted to sign me up right away.

    Other than that, the rep was clear and concise. He heard my needs and I know he wasn't as scripted as the others, and I liked him. He talked about the coverage and what it did and did not cover. I really wanted to get my hands on the booklet. And he told me where I could find it online if I wanted to read the details, and he taught me that the devil is usually in the little details. I can go to their website to look at the policy. I got text messages and an email from Endurance's customer service team confirming my purchase and also to welcome me.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed April 1, 2018

    Compared to other auto warranty providers, Endurance seemed to be more comprehensive, and their salesperson was a lot more engaging. We sat down and went over all aspects of the coverages, he answered my questions and he was very helpful in getting the purchase done. Setting up the policy was great. The purchasing process was very easy and straightforward. And if you have questions and concerns, a person is able to answer those for you promptly, rather than you dialing in and going through a phone tree. To me, that is very valuable to have a person on the other end. Making payments was very easy, too. I was able to get the first payment done online promptly and I’m getting ready for the second payment. I'm very satisfied with the price. Endurance seems to have all of the coverages that you're looking for. In fact, I’d recommend it to a friend and I would encourage them to very seriously take a look at Endurance.

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    Verified purchase
    Customer Service

    Reviewed April 1, 2018

    Endurance seemed like they work, and the representative I worked with when I purchased my warranty was pleasant. I called and they got to the business. They didn't give me a lot of fluff which most people hate. It was nice customer service. I'd tell my friends to probably try Endurance. I got to see how it works for me, and if it will work out well, I'd recommend them.

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    Verified purchase
    Coverage

    Reviewed April 1, 2018

    My wife and I have cars, and she was having a problem with hers and come to find out her warranty run out on her. We went online and started looking around at the different warranty companies that were out there. And a friend of ours recommended Endurance. Their reps were attentive and answered every question that I had. And they ran down everything that they were offering. We made our first payment, and it was okay. It's just like insurance where you have to pay for something you’re not really using right now but down the line, you’re going to need it. It's more like a security blanket, and it's good for me. I will recommend Endurance, and I would tell my friends to give it a shot.

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    Verified purchase

    Reviewed March 31, 2018

    I saw Endurance's name pop up at the top of the list of about five protection warranties and I indicated that I was interested, and the next day, I heard back from Endurance. They were highly rated by a lot of consumer organizations. And the girl I talked to was extremely pleasant, very professional, very knowledgeable and persuasive and so it was a good experience. I would tell a friend that Endurance seems like a bargain.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed March 31, 2018

    I bought a used vehicle that's a few years old that I want to drive for a good bit of time and it's quite expensive. I bought a warranty from Endurance. I liked the cost, and the rep was open-minded and explained everything in great detail. And the quick decision was made. The payments are automatically set up, so it is very simple, very straightforward, and well organized. So far, everything is good. I would recommend Endurance.

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    Verified purchase

    Reviewed March 31, 2018

    My auto warranty expired and the company I had it with wouldn’t renew it because of the mileage on the vehicle. I bought my warranty from Endurance, and the rep I dealt with explained everything. Making the payments was very easy. And right now, I’m very satisfied with everything.

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    Verified purchase
    Customer Service

    Reviewed March 31, 2018

    The time was approaching for me to get an auto warranty, mine was about to expire. I called Endurance and they stated that they had more things to offer than some of the other places that I had looked at. That was one of the things that got my attention. I dealt with two different people from there and each person was nice and knowledgeable. I set up my payment and they just debit it from my account. That wasn’t difficult.

    I’ve had different warranties in the past and when I went to go use them, that’s when I became very disappointed and a little disgruntled that I even bought the warranty. I have not used Endurance yet but I’m hoping that it is going to work out. I am a little cautious and I’m keeping my fingers crossed hoping that it is a decent warranty and that the experience that I had with purchasing it would be the same experience I'd have using it. But right now, I’m satisfied.

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    Verified purchase
    TechPrice

    Reviewed March 31, 2018

    It was more expensive to go through a dealership to get an extended warranty. Endurance had a pretty good rating and it looked good with the Better Business Bureau. I talked to an extremely professional rep and they took the initial payment. And I have it set up where they pull my payments off my credit card. As of right now, it's been a really good experience. I wished I had known about this prior to several other vehicles being purchased than getting extended warranties through the dealership. I didn't realize there were other options.

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    Verified purchase

    Reviewed March 30, 2018

    I bought a used vehicle with almost 90,000 on it and it didn’t come with any kind of warranty. So I looked around for a warranty provider. I found some bad reviews for Endurance, but when I talked to their rep, I asked questions and got answers. Purchasing the warranty was easy. They gave me a discount if I paid in full and I took advantage of that. If a friend asks about Endurance, I'd tell them to call Endurance and ask questions.

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    Verified purchase
    Tech

    Reviewed March 30, 2018

    My dad just got me a new car, so I wanted to make sure it was covered because I’m going to pay for my stuff all the time now. I purchased a warranty from Endurance and the process was definitely smooth. Everyone was very helpful, and I like that Endurance let me do a monthly payment. I talked to someone who’s actually my age, and she was able to relate to me better. She walked me through with everything, and even if I asked the same questions, she answered willingly. She was very nice and informed me a lot. Also, I like that Endurance lets you go to a dealership, someone who actually knows about the car that you have instead of it coming as a set for you. I have told my friends to get Endurance because they’ll never know what could happen with their transmission, engine, or window.

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    Verified purchase
    Claims Handling

    Reviewed March 30, 2018

    We purchased a car three weeks ago, and I went online the next night and looked at what warranty was available. And I ended up calling Endurance. They had a 5-star rating and it also looked like the best plan that was being offered. Their rep was very professional and helpful, too. And making the payment was easy because he just took my information and charged me for the purchase. He answered the questions that I had, and I made a lot of notes, which probably took a lot of his time. And then when the information came in the mail, I compared my notes with what I read in the booklet, and I’m satisfied that I got what was explained to me. I would tell others that it was easy to do business with Endurance so far, and if it’s this easy when I'll have a claim, I’ll be very satisfied.

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    Verified purchase

    Reviewed March 30, 2018

    I looked for an extended warranty because of my car's mileage. I like the rating that Endurance had on the internet and I had a good experience with their rep. I do my payments electronically which is easy.

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    Verified purchase

    Reviewed March 30, 2018

    The Endurance rep I spoke with was direct to the point and very friendly. I have an expensive car and I wanted to extend the warranty that I had. I looked up a couple of reviews I found on the internet, and Endurance looks like a good company. Making the payments for my warranty has been going smoothly, and I’m ready to pay it off in full really soon. Endurance is really cool.

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    Verified purchase
    Coverage

    Reviewed March 29, 2018

    I was pleased to find that I could still get warranty coverage on my used car, even though it was already out of warranty by the time I got it. The previous owner explained that the car had some electrical problems but they had all been fixed, and he had the paperwork. I was worried this would constitute a pre-existing condition, but because everything was repaired I was still able to find a plan with coverage. The man who set me up with a policy was very professional and well-informed on policies and pricing.

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    Verified purchase

    Reviewed March 29, 2018

    I wanted to continue having a warranty after the one I had ran out at 150,000 miles. I looked up a bunch of different warranties online and Endurance seemed to be the right one. I've had the policy for about a month now and so far everything they said has been okay. I'm assuming that everything is gonna be all right if I ever have a claim.

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    Verified purchase
    Customer Service

    Reviewed March 28, 2018

    I'd been getting notices on my car and the warranty was expiring. There were only 8,200 miles on my car in seven years, but I figured something's going to go wrong and I'm going to need somebody. I contacted several others and they were much higher, ruder and high-pressured. Endurance was very low-key and Mike did an amazing job helping me. He was relaxed and calm, and he wasn't rude. Plus they have the website for payments and I just set up automatic deductions.

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    Verified purchase
    Tech

    Reviewed March 27, 2018

    Endurance was the most advertised auto warranty provider. I bought a used car and I needed a warranty. And it was a big decision, but it wasn’t an issue making the payment with Endurance. And while their reps were pleasant, Endurance should work on the negative reviews they have on their site.

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    Verified purchase
    CoveragePrice

    Reviewed March 27, 2018

    I have a ’06 car and I'm going to keep it for a while. It's got very low mileage and I just wanted to get some protection on it in case something would happen. I heard good reports about Endurance. So far, they're covering me and the price was a little bit expensive when I shopped around. Their rep explained the benefits and I've already gotten the booklet in the mail.

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    Verified purchase
    Claims HandlingTechRefunds & Payouts

    Reviewed March 27, 2018

    I used to have Endurance with my other truck, and I've never had any bad experience with them. I tried one time to make a claim and they denied me and they returned all my money back. They found out that the used truck that I bought, which the dealer didn't even tell me, was a lemon. I got a different truck and I decided to keep the same people. The service is good. They've always treated me right when I had questions. I'll recommend them to a friend, which I've done before.

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    Verified purchase
    Customer Service

    Reviewed March 26, 2018

    Thank you Endurance for having a live chat feature on your website. As a senior that is hard of hearing it’s nice to see companies that offer multiple options for communication. I can tell you I have not used some other companies because of the difficulty of getting information over the phone.

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    Verified purchase
    Customer Service

    Reviewed March 26, 2018

    I just recently purchased another vehicle and so I have been looking around for an extended warranty. And other companies reached out to me, but nobody stood out like Endurance did. They were able to prove to me that they were reliable and they were going to be dependable when and if I needed them. I looked at the reviews and the history of the company. It convinced me because I always want a warranty when I buy a vehicle, especially one that is used. In the past, I had just been paying money for my warranty and then when something broke, it didn't work out for me. However, with Endurance, I feel confident in purchasing because they have the number to show and they've rated with a BBB.

    When I was signing up with Endurance, I sat on the phone for 30 minutes, trying to make up my mind because I was so scared. But the rep was patient and he could assume nobody was on the phone but he was able to close the call. I was scared and so he was really trying to make me feel comfortable with the purchase. And it was really important to me to know that I have somebody in my corner if something was to happen to my vehicle. Also, it was to set up the payments, and I just got my package in the mail.

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    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed March 26, 2018

    When I first got my vehicle, I had a warranty. And, at one point, I wanted to just get a new vehicle but I decided to keep my vehicle so I might as well get a warranty on it. When I had an issue before, the warranty that I had on my vehicle was able to get the issue fixed. And the repair didn't cost me so much out of pocket. So, I did my research online and I was going through plenty of warranty companies. I've seen a lot of great reviews about Endurance and then when I talked to their customer service, they were so nice and explained everything. I was sold after that.

    I explained to the reps about my car and they explained to me about the service that Endurance had to offer for the vehicle. And they did a great job explaining all the information down to a tee. They let me know what it's for, what I needed to do, and how it's going to benefit me in the end. Also, the payments are affordable and setting it up went very smoothly. I'll definitely recommend Endurance to a lot of people who don't have it and who can afford to do it. There were some people who work in my job who have cars but don't have warranties, and I told them about Endurance and gave the number to contact if they wanted to get it.

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    Verified purchase
    Price

    Reviewed March 25, 2018

    Endurance was a little less expensive than other providers, and they had some good reviews. Their representative guided me along in making a decision, and I've had a good experience.

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    Verified purchase
    Coverage

    Reviewed March 25, 2018

    I just recently got my truck and two weeks after I bought it, I put an Endurance warranty on it. I wanted my truck to be covered under warranty, and I've heard good things about Endurance. The reps treated me very well, and the process was good. Also, they were reasonably-priced. I'd tell my friends to use Endurance, too.

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    Verified purchase
    Customer Service

    Reviewed March 25, 2018

    I purchased a used vehicle and I’ve been stung a few times in the past and I rather have a little insurance to fall back on in case something happens. I did some research online and Endurance came up several times to be reliable. So I called them, and the gentleman I spoke with was really informative and personable. And any question I had, he had the answer. He didn’t have to hesitate or go ask someone else. He seemed like a bright guy. He transferred me over to a woman who confirmed everything, and she was very helpful, too. I already recommended them to my sister-in-law up in Northwest Indiana.

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    Verified purchase
    Customer ServiceTech

    Reviewed March 24, 2018

    I have a car with expensive repairs, and when I was searching for a warranty provider, Endurance Auto Warranty was high up on the Google search. And they were fantastic and easy to work with. They have really great customer service. Also, I got a payment plan that is reasonable.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed March 24, 2018

    Being responsible, I got an Endurance warranty on my car. I needed insurance on it. I bought my vehicle brand new, but it's manufacturer's warranty expired. And on TV, there was a good commercial about Endurance and I looked at it and liked what I saw. Endurance's guy, Mike, was great. He had a lot of information for me and he broke down the different plans that they had and walked me through all of them. I told him to give me some time. And I called him back an hour after I figured out what would be best for my car. He was very patient and nice. He answered all of my questions and he always asked me after he was done speaking if I understood. He was a great guy.

    Setting up a payment plan was easy. I called Mike and he helped me get set up. Their customer service team was easy to get a hold of. I wanted to talk to them to send a payment, and they clicked me right over to them and a lady picked up and helped me out. I also like the card that I got. I will recommend Endurance to anybody. After a while, cars will most definitely give problems. So, you definitely want to be responsible and have that extra insurance, so you won't have to come out of pocket and pay a lot of extras.

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    Verified purchase

    Reviewed March 23, 2018

    I was looking for a warranty and when I typed aftermarket warranty on my computer, Endurance was the first one that popped up. The rep who worked with me when I purchased my warranty was okay, and he explained everything to me. I can use the warranty after 60 days and 1000 miles. And there is nothing wrong with my car, and hopefully, I won't have to use the warranty, but it's really good to have it there.

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    Verified purchase
    Tech

    Reviewed March 23, 2018

    I was buying a new vehicle and I wanted a little bit more than the warranty that was offered at the dealership. I looked for the best warranties on Google and got Endurance in the top three. Their rep helped me all the way. He gave me a couple of phone calls and he remembered my situation so when I called, I gave him my name and what we had talked about earlier before that after I got to the dealership. So, everything worked out fine.

    Setting up my payments was easy. I gave the rep my banking information, he set up the automatic payments and then took my deposit out. He gave me the terms and told me about my package getting sent in the mail which arrived when he said it's going to so I was satisfied. He answered all my questions and gave me the type of policy I qualify for. I got the best package and a good deal, and he even gave me a little discount. Overall, Endurance was upfront and I was told everything and when I can use the warranty, and how long I would have to wait. It sounds reasonable. Everything seems good so far and right now, I'm a happy customer.

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    Verified purchase
    Customer Service

    Reviewed March 23, 2018

    I was in the market for a car. But the original warranty for the car I was buying was going to expire in four years or 50,000 miles. And when it comes to car, I'm a risk-averse person. Buying warranty seemed like a good decision, so I requested for a quote from Endurance. At first, I did some research and from the customer feedback I read on the forums, Endurance seemed more credible, responsive and accessible when something happened, and those are the things I was looking for. Their reps were very transparent, not pushy, asked questions around what I was looking for in terms of selecting a product because they have levels of insurance. It was a fairly easy process and they walked me through all of it. The purchasing process was pretty solid and they tried to make it as easy as possible. They also have a bunch payment options.

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    Verified purchase
    Customer Service

    Reviewed March 22, 2018

    I talked to a very nice gentleman about Endurance and hopefully, he was also very honest. I checked the company's rating before I called so I feel pleased. I just got the warranty and I'm hoping it works out good.

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    Verified purchase

    Reviewed March 22, 2018

    I set up my policy with Endurance for peace of mind. They were at the top of the list when I searched online. I had a very friendly and knowledgeable rep. She was the one that pretty much sold me on getting the warranty. They said if something goes wrong, I can go anywhere. Hopefully, everything remains true.

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    Verified purchase
    Customer ServiceCoverageTech

    Reviewed March 22, 2018

    I went online looking for warranty people and Endurance was pretty responsive. I haven't even bought a car when I called them to get some pricing. But I knew that I wasn't going to the dealership and Endurance ended up covering more than the dealership.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 21, 2018

    Endurance was recommended to me by a friend that had it for years. It was pretty much number one rated so I decided to contact them. Their rep was very professional and purchasing the warranty was an easy and quick process. I don’t think anybody wants to pay full charge in any repair for a car that has a warranty so I believe having this warranty is extremely valuable.

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    Verified purchase
    Customer Service

    Reviewed March 21, 2018

    I've had auto warranties before and Endurance sounded like a pretty good company so I gave them a try. The person that I spoke with was very good at explaining things. She was very upfront. I asked for a sample contract before I purchased and she sent me one. I took a couple of days to read it over and I liked what I read. I had some questions and she was able to answer them and point specifically into the contract where they were enumerated. I also like that Endurance pays for the diagnosis. But I'm not happy about the mileage because the mileage in my car only got about 40,000 miles to go.

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    Verified purchase

    Reviewed March 21, 2018

    Endurance Auto did a great job and then they followed up with a package in the mail that outlined everything for me. So, I'm very pleased with them so far. Also, I did some research on the internet and they were highly regarded. Their representative was very professional, and making payments wasn’t difficult at all. Endurance is so much better than the one that I was using and I feel much more comfortable with them because they communicate with me and keep me posted. I would definitely tell others that I've had a positive experience with Endurance Auto and I would recommend them.

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    Customer ServicePunctuality & Speed

    Reviewed March 20, 2018

    I was really stoked to find out my extended warranty came with roadside assistance since I don’t have AAA or anything. I blew a tire on my way to work and they came pretty quick, like half hour after I called the help line. I was only a little late to work and didn’t have to change the tire myself.

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    Coverage

    Reviewed March 20, 2018

    I just had purchased a used car, so last week, I decided to buy a warranty for it. I decided to get it from Endurance because of their cost. Payment was easy, too. Their reps Jill and Sarah were fine. They sold me a policy that, in theory, covers the back of Camry. But when I opened up the policy, I came to find out it's not covered. I wanted to figure out what's going on with the policy, so I sent them an email to verify exactly what's going on.

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    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed March 20, 2018

    I just purchased a certified pre-owned vehicle and I wanted to make sure that it stayed in good shape for as long as possible. I googled car warranty companies and Endurance came up supposedly being the best. And they were rated pretty good in the Better Business Bureau. Endurance tried to rush me into getting the policy so I could be in part of some discount for calling in and signing up on the same day. I still don't actually know what I'm covered for and what comes with my plan. I asked them to send me an email detailing it and they said I had to make a payment first. I paid my first premium and still have not received what I'm supposed to be covered for.

    They said they have sent me an email, but when I checked, the email was just stating how to make monthly payments and to set up automatic payments out of my account, and how much it's going to cost. But it didn't tell me anything and everything that's covered and what I do in case of a problem. Also, I asked them to call me back before they took the payment, but they didn't do that as well. I've had the policy for three weeks now. I do a lot of driving so I want to make sure, and I'm actually thinking about canceling the services because they said I had 30 or 90 days money back and I haven't received the information.

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    Price

    Reviewed March 20, 2018

    My previous Ford warranty was so expensive that I just couldn't really afford it again. Endurance was a little bit cheaper and they were really willing to work around me and give me everything that I like especially for the payment plan. The Endurance reps were very versed in their payment plan. I didn’t want to have that lingering over me for a year but I didn’t want to pay it all upfront. They have a lot of different options which was really good. They did a good job when I signed up with them, and they were very nice to deal with. I was very satisfied. I enjoy having the peace of mind knowing that I have some kind of support if something major goes wrong with the car.

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    Price

    Reviewed March 19, 2018

    I wanted to keep my 2008 Escape because I use it as a winter car only. The warranty expired and I wanted to make sure that I could drive it for another five years. I liked the cost that Endurance had and they had an excellent rep. Professionalism-wise, I would hire them any day. I took out the warranty last month and they just take out my payment from my checking account. Overall, it was a nice experience.

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    Customer Service

    Reviewed March 19, 2018

    When I talked to Endurance, I was able to get a type of warranty throughout a period of time that I wanted. The rep worked with me to get me the type of warranty I wanted. I have a 2013 truck and it only has 30,000 miles on it. I did some negotiations and we got it where we needed it to be. And he explained everything pretty well. Also, I was able to call back when I had questions once I went through the contract. The other rep that I spoke to was able to really define the questions that I had and she helped me understand. I would recommend them.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed March 19, 2018

    My car is a 2012, and it's not too old but it has 110,000 miles on it and although I haven't had any problems with it except for when it was under the dealer warranty when I first bought it, I figured if something bad happens on it, I would have to have $2,000 out of pocket. I purchased an Endurance warranty and the process was easy and fast. They gave some basic info on it, and the payments were made online. And there's also a 60-day waiting period before it goes in effect.

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    Customer ServiceCoverageTechPrice

    Reviewed March 18, 2018

    I was surprised to get a call out of the blue from Endurance about a warranty for my car since it's been out of warranty for a year already. I guess I must have gotten on some kind of calling list or something. I wasn't really interested, but then again, I didn't actually realize there were companies outside of the dealership offering extended warranty. I didn't buy the dealership one because it was too expensive I thought. But Endurance was a lot more affordable and they explained I could go to any certified mechanic, even when traveling to other states. Anyway, I ended up getting the warranty and I used it to cover an engine repair a few months later, so it really paid off. It's so random that they called because otherwise I wouldn't have ended up getting the coverage and I would have had to pay for the repair on my own.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed March 18, 2018

    I got a mailing from someplace that was related to Ford and it was like continuing my existing coverage so it was good since the warranty on my vehicle ran out at 100,000 miles. I talked to them and I was going to go with them. But when it came down to signing it, the price increased by a few dollars. It was only a few dollars but it was enough to tick me off and decide to go look around and see what was out there. In my web search, Endurance kept coming up as top-rated by a number of different places that I had found. When I called them up, the experience working with them was smooth. They gave me a quote that I thought was reasonable for what I was looking for. Also, price and their sales pitch all stayed exactly the same so there was a consistency of what they were selling me. I got all the information that they said they were going to send me right when then they said they were going to send me so they followed through.

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    Reviewed March 18, 2018

    I recently bought a used 2003 vehicle. This is my first time owning a diesel-used vehicle. It was in condition, but I wanted to make sure that I had full peace of mind, especially because it was slightly older in age. So I did a lot of research online and found that Endurance has a good reputation and a lot of good reviews. I went with them and had a very good experience with their rep. She was very knowledgeable about the different cars and the reasons why different warranties were better than others. She was very clear, concise, and had a lot of relevant information that was helpful in making my decision. My experience was as smooth as I expected it to be. They were very clear in explaining to me all the terms and conditions. So I feel very confident that this is a good warranty.

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    Customer ServiceTech

    Reviewed March 18, 2018

    I called Endurance a few years back and talked to somebody there and I liked what I heard, but decided not to do it right then. When my wife bought a 2015 Escape which only had 11,000 miles on it, we wanted to get an extended warranty for it. The dealership wanted $2,200 for that warranty. Endurance costs a couple of hundred dollars more than the dealership, but the difference was I had to pay $2,200 outright with the dealership while it was $110 a month with Endurance which was much easier to deal with. I talked to my wife about it and we looked at different companies online and Endurance seemed cheap and they have better ratings in Better Business Bureau. They answered my questions and they explained it all to me. It seemed really good and they were very nice and decent to talk to. They were very upfront and they weren't pushy at all.

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    CoverageOnline & App

    Reviewed March 17, 2018

    The rep was great and she answered all of my questions. It was easy to sign up and make a payment. They took my credit card information over the phone to set me up on autopay. I have a fairly new car and it just have high miles on it. I have to wait 90 days before the warranty officially kicks in. So, anything that may happen to my vehicle within those 90 days, I am fully responsible for. And their website is very vague. They don’t tell you on the website that you're going to have to make 18 months of payments and then the rest of it is covered, but you do get to transfer the warranty to another car if you get a different one. Also, I don’t like that Endurance actually uses a third party company to take the payment. So I have two different log ins, one for my warranty log in and then I have my payment log in that I have to go through. But I like that I can actually stop payments and cancel the policy at any time when I log in to my payments account.

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    Customer Service

    Reviewed March 17, 2018

    Endurance Auto Warranty was rated number one on a couple of websites so I contacted and emailed them. And then they called me and asked some questions about the car. We got it set up and there's a 60-day waiting period before it takes effect.

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    Customer ServiceCoverage

    Reviewed March 16, 2018

    We kept getting constant phone calls to sign up for coverage on our vehicle, telling us our warranty was about to run out. They did not even have the year of the car correct. My kept telling them to stop calling as we were on the National Do Not Call list. She finally got sick of it and tried to call someone higher up. First time she was hung up on, the second time she got someone who told MY WIFE if she didn't stop calling SHE would be in trouble for harassment. Now they are mailing us. Very misleading mailer as to who it is really from. We will never do business with them.

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    Customer ServiceCoveragePrice

    Reviewed March 16, 2018

    I have had an extended warranty on most of my vehicle since I got my first Harley. I bought one from Endurance and my experience was great. When I was doing a search online, they were one of the ones that came back with the top ratings. So I called them and they covered what I want to have covered and they had good rates, too. The rep who helped me set up my warranty was easy to work with. I called, chatted with him, and found out what they had going on. He didn’t try to sell me anything. I told him what I wanted and he told me what he had that matched it and told me how much it cost. They even have a policy that lets me work on my own car. There was something that we had added in that was to make a big price difference. And when I told him I needed to check it with my wife, he did everything he could to make sure things were going to be easy for us. He made some adjustments. I called in and within 30 minutes, I had a full policy ready.

    It was great that I was able to use one card to pay the deposit and then they put a different card down for my monthly payment. I had just sold an old vehicle and I had all the money in my Credit Union. I didn’t have time to switch it before I pay them. So they let me pay from one account and then set up an automatic payment from my other account. I also got my paperwork in the mail and my letters like they said that I would.

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    Customer ServiceCoveragePrice

    Reviewed March 16, 2018

    I had the same car before and it was very problematic and painful. It almost made me go broke. It’s a BMW 9 35i. The car itself is not expensive but just the maintenance on it that I needed. I Googled Endurance and they were the number one rated warranty company and I'm like, "Okay. Let me go there." My experience with the vehicle protection specialist was pretty good. He was informative and he answered all my questions. Whether he answered them right or wrong I don't know it yet but he was thoughtful whenever I ask him anything. I've been through the info he gave me that’s why I wanted to call back and ask. On my contract, there’s a few things that were different than what he had told me. Like for example, he told me they’ll cover up to 80 miles but whenever I get my contract it said something completely different and simple things like that.

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    Reviewed March 16, 2018

    We just bought a new vehicle and we don't know what would happen to the old car so a warranty would come very handy in case something is not right. Endurance was on the top list and their people were very knowledgeable and friendly. But they told me after I signed up with them that I have to wait for two months.

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    CoveragePrice

    Reviewed March 15, 2018

    I liked Endurance's price and the length of the warranty itself. But there were some important matters such as the limit of liability which was not fully explained. It wasn't until the 30 day period when I went looking for other options that one of their competitors mentioned what their limits of liability were. And then that prompted me to ask what Endurance's were. And actually, the competitors knew what theirs was. Apart from that, the limit of liability aspect of it was not exactly clear in the documentation they sent to me either. And to me, that should be very prominently displayed. The company should also be clear if my liability is cumulative or not.

    I understand the principle that they don't want to spend more than the car's value, but there are other ways that they could achieve that same purpose. If they want to minimize their losses, one of the easiest ways to do it is for them to have a certain amount that they'd pay per year for the life of the product. And anything over that, then they just don't pay rather than checking to see how much the car is valued. It was very bureaucratic and not necessarily helpful to me. Also, ABS brakes are so pervasive in the marketplace. And I'm battling whether or not to continue with Endurance because they don't cover ABS brakes where some of their competitors do. Based on what I've read and heard from Endurance, I'm not realizing the usefulness of having a warranty with them. They have to look at their products somewhere on the line.

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    Customer Service

    Reviewed March 15, 2018

    No one would even look at my car when I told them I had Endurance Coverage. They said it is too much trouble. They will give you the run-around checking things that don't matter and will never pay. After being told by 4 auto repair shops I called and cancelled after paying $803.00. When I requested a refund as stated in the book under OKLAHOMA state law: they referred me to another page that states you have to cancel in writing. The person on the phone when I called in did not tell me that I had to put in writing. So I just got ripped off. WHO READS A BOOK that has 22 pages and remember what it all says? I have also posted this on Facebook and all social media as a warning to not get ripped off.

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    Customer Service

    Reviewed March 15, 2018

    I called multiple companies and I liked a couple of folks I've talked with in Endurance. The first guy that I talked to was very good and he answered all the questions I had. Then I talked to John and he was very helpful in following up and sending emails.

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    CoveragePrice

    Reviewed March 14, 2018

    I bought a relatively new used car that has a lot of parts that could break and I thought it would be a good idea for the long run to have a service contract. The person from Endurance Auto Warranty that I dealt with, Janine, was very patient and helpful and she gave me all the information I needed. She gave me the different plan types and explained what each one covered. Endurance's process was painless. I was able to get exactly the information I needed and I was given the time to make the decision that I felt comfortable with, which was the most important part. And also, making payments was easy. I'd tell others to give Endurance a consideration and compare with other companies and to look at at least three other companies and see which ones best fit their needs. I got what fits my needs. And I was able to also get a better price than initially was quoted because I compared it with other plans.

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    Punctuality & Speed

    Reviewed March 14, 2018

    My Endurance rep was very informative and he told me everything I needed to know. They worked with me how the payments were. It was easy and quick. But I thought the packet that they sent out had what was covered under the warranty. It was very informative but it was a little bit difficult to understand. I've had other coverage that was a bit easier to understand. They broke it down by parts of the vehicle like the engine.

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    Reviewed March 14, 2018

    Purchasing my Endurance warranty went smoothly. I was checking on the internet for the best auto warranty, and I found good rating and feedback about Endurance. And I was satisfied with the way their representative explained the extended warranty. Endurance has been good so far.

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    Customer ServiceCoverageTechSales & MarketingPrice

    Reviewed March 13, 2018

    After shopping around I decided to give Endurance a call just to ask some questions. This turned into a lot of fast talking by the sales rep and passive aggressive badgering about why I didn’t want to purchase their product. He ended up transferring me to a manager who did much of the same. After an hour and a half I agreed to purchase a plan, under the conditions I change my own oil because I don’t trust anyone to do it. The manager I spoke with was a condescending **... Fast forward a few days, I called with a question about the policy only to be informed that the policy I had been sold did not give me the freedom of changing my own oil despite strict records keeping on my part. So I was transferred into a more expensive policy at the same price, so I wasn’t too upset. Both were 60 months and 100k miles.

    Once I received my policy in the mail, I read it front to back only to find out that it specifically says oil changes have to be performed at a dealership or similar. After I made very clear that I do my own. I call them back again, spending the better part of two hours only to have them try and transfer me into a policy that was 1200 more and 60,000 miles LESS coverage.

    Please do yourself a favor and read that policy in detail as soon as you get it. I feel like there is a lot of smoke and mirrors and fast talking at Endurance, trying to almost shove this stuff down your throat. Website sucks too, you should be able to view contracts for each plan online and I could have saved myself over 3 hours. Bottomline that third time, not hearing what my needs were as a customer after I was very clear about it, being sold 2 policies almost a third, it felt malicious. After the last call they officially lost my trust, and ultimately canceled my policy. Headed back to Warranty Direct for better coverage and customer service, I’ve had a policy with them before.

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    Reviewed March 13, 2018

    I have an older vehicle so I wanted to make sure it was covered. I had Endurance before on a Jeep a few years back, and I had a good experience so when it was time to do it again, I chose to go back. Their representatives were cool. I felt almost rushed into getting the warranty, though. I understand the logic each time but it was kind of pushy especially if they can prove that your car is an older model. I wouldn’t recommend making the person that would use and need the warranty feel rushed into making a decision just to get it. It’s going to turn them off.

    I had the warranty before so I understand the need and I had a good experience when I had it so it wasn’t a big deal for me to deal with that. Endurance would probably get more people if they have a grace period where people can come to a decision and choose them. I’m just kind of jaded because I’ve never had to deal with their new purchasing tactics. I would tell others that if they can get past that, Endurance is a good company.

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    Reviewed March 13, 2018

    I had a pretty good experience with Endurance Auto. I got a car and they were the cheapest auto warranty company at that time. It was pretty easy to make payments and I had no problem with them.

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    Reviewed March 13, 2018

    I'm 83 and at my age, I don't hit the road anymore that I didn't need to look at buying a new car. But given that I have a 15-year-old car, I ought to do something in case I had problems with it. I looked into getting a warranty and went online to check things out. All of Endurance's reviews seemed to be good. I checked further into it and decided it is the best fit. And coincidentally, just yesterday, I went to my local Ford dealership and had the annual inspection and service. They didn't find anything wrong with the car. So if I keep giving it good care, it'll get me where I needed to go.

    Everyone I talked to at Endurance was very business-like, very polite and very good at explaining things. And I was impressed by them. Making a payment wasn't difficult. I had to make a down payment and then I'll have to make a number of payments over a period of time. And there is a waiting period before it takes effect, too. In fact, I just received the policy in the mail. If my friends were interested in such a plan, they probably ought to start with Endurance Auto Warranty.

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    Customer ServiceClaims HandlingCoverage

    Reviewed March 12, 2018

    I want to commend the Endurance rep I spoke to (did not catch name) for giving me so much good information up front. She not only went over the pros and cons of various policies with me, but also made sure to tell me about pre-existing conditions not covered, as well as the 30 day/1,000 mile waiting period to use the policy. In my opinion, that is great customer service. I would've been mad as hell if a claim got denied and they didn't tell me this stuff up front.

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    Customer Service

    Reviewed March 12, 2018

    My truck has over 150,000 miles. It’s a little old and I wanted coverage on it for peace of mind driving. When I looked on the internet, Endurance was top rated. Their rep went over the warranty thoroughly and answered any questions I had. Endurance also seemed to offer a little more than the other company I looked at. The customer service team seemed to know what they’re talking about. If people could afford the warranty, then they should go for it, especially if they have an older vehicle. After a car gets over 150,000 miles on it, anything can happen.

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    Customer ServicePrice

    Reviewed March 12, 2018

    Endurance was less expensive than some of the other providers. They explained everything pretty well on the phone and they emailed me and then sent an initial form in the mail. Not long after that, I received the policy itself. And we set it up for a monthly automatic withdrawal. Hopefully, I can continue to afford it.

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    Coverage

    Reviewed March 12, 2018

    I like Endurance Auto Warranty's coverage. The first time I talked to their reps, my experience was okay. On the second time, they said that they couldn't offer me the coverage that they originally quoted me because I got 400 miles over what they originally quoted me. It kind of stung but I got another one that was similar to the first one they offered. Making the payment was not difficult. And after we had discussed the other warranty that they sent me, I went sober and everything went smoothly. I've been satisfied so far and I would recommend Endurance.

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    Reviewed March 11, 2018

    I had a nice conversation with the Endurance representative, Pam, and I got the information yesterday, and so everything so far is going well. However, she said it was 60-days or a thousand miles till the warranty begins, but the paperwork says 60-days and a thousand miles. I'm not having any problems but I'm one of those sticklers that if you to tell me something, I expect to see it, especially when I'm buying it based on your word. But everything else so far has been spot-on.

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    Price

    Reviewed March 11, 2018

    I bought a used vehicle and when I went to the internet looking for an auto warranty, Endurance was one of the first ones to pop up and I called them. Their reps were outstanding. They were courteous, kind, and attentive. I asked them for a better price on something and they were able to accommodate that. And also, making the payments was very easy. I hope that they stand behind the product that they told me.

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    Coverage

    Reviewed March 11, 2018

    My car needed to be covered because I had over 130 miles on it. Endurance had reps who were pretty good, thorough, and straight to point. They weren't too pushy. I spoke to one guy and he set it up. The next day, I called because they sent everything to my email and I looked over it. So far, my experience has been good and I'm pretty happy. Others should go for it too.

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    Coverage

    Reviewed March 10, 2018

    Can I just say it's really important to know what you're buying? I see a lot of reviews saying repairs aren't covered, but you have to read the policy, people! I've had to pay for some repairs since I got my extended warranty, but I knew I would because they don't cover everything. So far, the one repair I needed that was under my warranty was covered without any of the problems I'm seeing on here. Maybe don't complain if you don't bother to know what you're signing up for.

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    Customer ServiceTechPrice

    Reviewed March 10, 2018

    I bought an Audi for my daughter, which is like a German car and the place I bought it from had a garage but it wasn’t a regular dealer. I wanted to be able to take the car to a reputable Audi dealer if it had to have repairs. I looked at warranty providers and Endurance came up as number one when I looked at ConsumerAffairs. Three companies came up as being reputable but I called them first because they came up first and then they pursued me really hard after that. I’ve seen them on the NASCAR commercials, too. I watch NASCAR and I thought they were a real permanent. It’s going to be there so I did business with them.

    Their protection specialist was really good. And I was actually surprised. He explained things well as to what the coverages will be. Also, making payments was easy. I made the downpayment on my credit card and then we’re arranging payments right now through them to be drafted out of my dollar account. They kept bringing the price down. I was reluctant. It's for my daughter and she's a single mom of three so I kept trying to get the price as low as I could for her. They came down three times on the price during the course. They’d do everything that they said they’re going to do when in times push comes to shove. I’d tell people to give Endurance a shot. It’s going to work out.

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    Coverage

    Reviewed March 10, 2018

    Endurance was supposed to be the best and I wanted to try something different. But I’m not liking Endurance too much. I had a warranty with Diamond Warranty and it was totally a lot better. The only things that Endurance is covering are the basics. If I have problems with the tires, it's not covered under the warranty and I only have a hundred thousand miles on my car. And if I have a problem, it should take 60 days before I could use the policy. I’m not happy overall.

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    Customer Service

    Reviewed March 10, 2018

    I have an '05 Suburban and I want to keep this truck for a while. Somebody asked me about the warranty on it but I didn't have one. When transmission went out, they wanted the one that I couldn’t afford at the time. I'm tired of digesting stuff that I don't like to eat, so I got a warranty. I asked my phone to give me a list of auto warranty people. The companies all popped up and I went through two of them. When I got to Endurance, everything starts seeming like this was the right place to be. They answered the questions right and they treated me right. So I went with Endurance. I called up Endurance and they gave me the details of the warranty. Then I gave them my bank account, they took the money in and we’re up and running.

    The first two companies that I talked to talked about the other companies, saying that the other company is not backed by other insurance companies. I thought, "Hey, I'm not calling you to ask you about other companies. I'm calling you about your company." But Endurance didn't talk about anybody else. They talked about what they can and can't do for somebody and that's basically what I'm looking for, somebody who can do for me. Not talk about other folks. Endurance has good representatives in their company and that's what sold me on them. I'm not saying they're the best and I hope I never have to use them. But then again, they are there for me if I need the warranty.

    But I almost gave up on Endurance because when I called them, they wanted me to pay the money. And I told them I'll call back when I can afford them. But they said they can do something with it. So the rep worked with me, put the thing together and waited until the 1st to take the money out. Their people were appreciative of me trying to get with them. They were willing to work with a person to help them become a member. I got to wait 90 days before I can file a claim, but I really don't have nothing to claim yet because the truck is running fine and everything is working fine. I just want it to stay that way. I want to be assured that I'm gonna keep the truck running. Every once in a while I like to run out to Texas by my nephew and who knows what would happen out there on the highway. I would recommend Endurance to other folks over the two other companies that I talked to before. Everything worked out for me.

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    Reviewed March 9, 2018

    I usually don't do extended warranty because I trade in cars after a few years to get the newer model. But I got a used car for my son when he started driving (Why waste a new car on a kid, right?) so I got the extended warranty with Endurance. Already used the roadside service for a flat, but have not made any claims yet.

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    PricePunctuality & Speed

    Reviewed March 9, 2018

    I've had my truck for quite some time and I know how expensive the repairs are on it. I liked the good reviews for Endurance and their willingness to offer me a warranty. Their rep knew what he was talking about, was knowledgeable, and he made the purchase quick and easy.

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    Customer Service

    Reviewed March 9, 2018

    I took my son's car and I paid $500 for an alternator plus labor. I searched auto warranties online and came up with a trend guidance, and they had Endurance rated better than two other ones that I had heard of. They have check marks next to everything. They have packages and policies and I gave them a call. They got right back to me with emails, phone calls, describing and discussed everything. It seemed reasonable. I was very pleased with the representatives. I'll be recommending Endurance to anybody who asks, my friends in my circle and family. So far, it seems to be very good.

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    Customer ServiceRefunds & Payouts

    Reviewed March 9, 2018

    When I got out of the army, I bought two pickups and one was at 64,000 miles and the other was at 74,000 miles, and neither one of them came with a warranty. And within the first 1,000 miles on the lower mile pickup, I ended up running into some big mechanical problem. And I had the money at the time when I paid a lot of money to get that truck back on the road. But with the vehicle with such low mileage, had I known about warranties, I would have bought one. And this time, I bought a nice 2008 pick-up and it was just under 100,000 miles and I wanted to protect it. I have another 2001 Chevy, and the only thing I’ve ever had to replace on it is the fuel pump. So I'm hoping it’s the same story with this pickup but if it goes the way of my green pickup that I had, I wanted to make sure that I was covered.

    I googled “Best aftermarket auto warranty.” It took me to the ConsumerAffairs website, and they gave me three companies that were highly rated. I watched a bunch of YouTube videos and I looked at a bunch of reviews as well. And Endurance Auto Warranty is the number one rated aftermarket auto warranty in the nation and they were also number one on the ConsumerAffairs list.

    Working with Endurance's specialist was really easy. The rep from the other top company I spoke with was very high pressure. He kept telling me he'd get my ATM card number and offering deals, and he made it seem like he was trying to finalize without even asking me for the VIN of the vehicle. And Endurance wasn’t like that at all. Endurance was professional. The very first thing they asked me for was my VIN. Right after that, they asked me for all the information they could get on the vehicle and I’m sure they used the VIN to pull a bunch of information themselves. Their first concern was getting me the policy that I wanted and needed. And their last concern was taking the payment for it.

    Making the payments was really simple. I made a small down payment and then we agreed to a $158 a month for 24 months on a five-year warranty. I’d get it paid off right out the last three years on it with no money out of my pocket. Compared to the other companies that I called, Endurance's professionalism was well above of anyone else. I’ve already recommended them to a couple of people.

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    Claims Handling

    Reviewed March 8, 2018

    I purchased my warranty in September. A few months after I bought my new car. A friend of mine recommended them. Initially all was well until recently my car broke down. Endurance doesn’t explain that you have to pay shop fees such as storage until your claim can be reviewed or diagnostic... Etc. Moving forward. I provided all necessary documentation to show I properly maintained my vehicle and they still denied my claim due to surface rust on my rotors and my car broke down 8 miles outside the mandatory 1,000 mile waiting period. I tried to explain to them that I am active military and at the time I couldn’t service my car.

    Over the phone they said I’d be fine. My car didn’t sit longer than 3 weeks and they are making it seem like it’s been sitting for months. At this point I have to pay to have my car released. Pay for a tow truck. And pay for a new motor as well as an installation. Not to mention after my vehicle was inspected by endurance, they failed to contact myself and the mechanic so I could explore my options sooner. At the end of me paying almost 200$ a month for the past 7 months. I’m left with a car note on a car I can’t drive. A bill for my car being held and thousands I’ll have to get together for a motor and install. Thanks Endurance.

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    Customer ServiceCoveragePrice

    Reviewed March 8, 2018

    Endurance Auto Warranty is the best in the country. But the first time around, it cost $3,100 and the rep said he put my military discount stuff in there. So, I called back and told them I wanted to cancel because $3,100 is too much insurance. The first guy didn’t put in the discount, but the second person did and he apologized and he put more discounts. The first encounter was upsetting, but the next representative's customer service was really good.

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    Reviewed March 8, 2018

    I had a warranty on my first car. And I winded up buying an extended warranty and I know how important it is. And when I purchased another car, I looked into getting a warranty. Endurance was highly recommended online. I paid for my warranty and I got my packet. Their representatives were very pleasant, straight to the point, and everything went smoothly. I had a great experience and I would tell my friends to give Endurance a try.

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    Coverage

    Reviewed March 7, 2018

    I was worried about a preexisting condition with the used car I bought and Endurance told me that it would not be covered with extended warranty. Still, the girl I talked to offered to go over what would be covered with different plans and it seemed like a good deal to cover a lot of other stuff.

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    Price

    Reviewed March 7, 2018

    I just had purchased my Cadillac 2000 DeVille. Endurance Auto's rep was thorough and the price sounded good when I was looking at it online. I also just received the pamphlet in the mail.

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    Coverage

    Reviewed March 7, 2018

    Endurance offered something that was economically feasible and it covered what I had from my original warranty. They were very professional and I didn’t have any problem with them trying to force me to buy something that I really didn’t want. Everything was also self-explanatory online. I've had the warranty for two months and I have my payments set up where I mail my payments in myself. I prefer that versus auto pay. Everything is fine so far and I would recommend Endurance. As a matter of fact, one of my coworkers might be looking into going with them. I mentioned to her a month ago that I had an extended warranty and she was looking for one as well so I gave her Endurance's information.

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    Customer ServiceTechPriceRefunds & Payouts

    Reviewed March 7, 2018

    My wife just purchased a Mercedes and it’s expensive to maintain. We’re trying to prepare ourselves in case something happened and we wouldn't have to come to a lot of out of pocket expenses. I went online and I started researching different companies and I saw some ad and it said that Endurance was selected number one by Forbes Magazine so I decided to give them a call. The vehicle protection specialist was knowledgeable and he explained everything to me, answered all my questions and made it pretty painless. Making payments was very easy too. You have to put down a certain percentage in it. It’s normally a 24-month payment plan and that’s pretty standard and doable.

    Their customer service sent me a booklet that had everything and it explained in great details. The last company that I had a warranty with, I had some issues with them. The deductible was a lot higher than Endurance Warranty. Every time something happened, they will always go to the dealership and approve the least expensive thing. On the other hand, the thing I like about Endurance is that is they’re reasonable and they’re straightforward.

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    Customer ServiceTechPrice

    Reviewed March 6, 2018

    I like Endurance Auto's pricing, terms, and their personable people. My dealer warranty was about to run out and when I shopped around, I thought Endurance Auto had a good price. And they quoted me something on the phone. However, the next rep said it was not the way it should have been quoted but they'd honor it. So, that was good. The rep was very helpful and patient, answered a lot of my questions, and he was a nice guy. I'd suggest my friends to look into Endurance Auto as well.

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    Punctuality & Speed

    Reviewed March 6, 2018

    I'm in the military and we'll be traveling and I wanted to make sure my car is insured just in case anything happens. My warranty expired and my vehicle’s only at 57,000 miles. Endurance worked with me on what I needed. Everything was fast and easy and I had no issues, too. The person that I talked to was good at explaining the stuff with the warranty, and making the initial payment was not difficult at all.

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    Sales & Marketing

    Reviewed March 5, 2018

    My auto warranty was about to run out. I had an excellent experience with the sales process when I purchased an auto warranty from Endurance. The rep that I spoke with was pleasant and very helpful. Setting the warranty up was easy, but I don’t understand if the payment is going to be automatically deducted from my card or if I have to send it in.

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    Customer Service

    Reviewed March 5, 2018

    Had to have my vehicle serviced and my mechanic had to wait 48 hrs until an inspector went out to his shop to view my vehicle. Inspector then provided oral report which was of no value until Endurance received a written report. Now going on 72 hrs and I have yet to be provided with a response. I've called on three separate occasions only to be put on hold for over 30 minutes each time. I guess company has been unable to keep up with demand.

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    Customer Service

    Reviewed March 5, 2018

    I’m retired and I got a nice car and I want to keep it for as long as I can. And I figured eventually, I’m going to need some more insurance or warranty in it. According to Better Business Bureau, Endurance was one of the number one rated so I went with them. I had a good experience with their vehicle protection specialist because I when I purchased it, I had to set up my payment to come out when I get paid and everything worked out fine.

    The only problem I had is when I first made my arrangement to get the plan, they told me they were going to send me some information down on it and I never got it. So they took the money out of my account without me getting any type of information about what I’ve signed up for. I did receive it until on the 10th, so it was a long time of getting it. I got a card and contract so that’s fine. There’s so many scams out there that you really don’t know once you get them. I’m purchasing this on phone and online so hopefully everything would work out. I got a good policy. If it’s true to what it said, I got 199,000 miles and set up to six years. I pay for it in two years. So that works for me.

    Also, I did have one problem during my initial call. I went to somebody, and he just transferred me without saying who he was transferring me to. I thought that was rude. If you’re going to transfer someone to another department, at least tell him. But other than that, the young lady that I spoke to was courteous and respectable and told me that she had sent me another package. She sees that I had called.

    Overall, they were very knowledgeable and informative. Today’s nature of buying things online or by phone is that you have to be careful these days. I researched Endurance out and from what I’ve read, I read the good and the bad. There were all good reviews with good rates. The only problem is the shipping of the letter of charge. It shouldn’t take that long to get it once somebody purchased. They should send an electronic copy so the customer can have something on hand. When I didn't get it, that created an apprehension.

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    CoveragePriceRefunds & Payouts

    Reviewed March 4, 2018

    I have a 2012 and it got a lot of computers on it. And I can do simple stuff, but when it gets to the high-tech stuff, I only got the machines to diagnose it with. I purchased a warranty from Endurance. Their rep was nice and explained everything well. The payments are affordable, which they want on a credit card, and there was no problem. The warranty is something I got to have. We went through an experience with my other truck. It broke down and we didn’t have that type of coverage, and we were out a lot of money and out of pocket.

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    CoveragePrice

    Reviewed March 3, 2018

    I didn't want to have an unexpected bill one day on my four-year-old car which I use for work. So I did some research and found Endurance to be the best coverage for the price. I spoke with the Endurance specialist several times before I made the commitment. He was helpful in getting me to that position. The payment worked out fine and I was able to pick my payment date. Everything was good. I would tell my friends if they were interested in getting a warranty for their car, they should speak to Endurance.

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    CoveragePrice

    Reviewed March 3, 2018

    Unfortunately, after having this policy on 3 cars and starting to have it on a 4th, I have found the truth. This policy is DEFINITELY NOT WORTH THE MONEY. If you have this policy, like I do, on an older car, check it out carefully. They do not have a liability limit of 12,500.00 like I was told each time I purchased one of the policies, the limit is actually the "cash value" of your car as determined by the trade in value. So think of this... If you bought a used car like I did that was 10 years old and had 100,000 miles on it, the policy cost about $2900.00. I was willing to pay this because I figured if the transmission went out or the motor gave out, I would be okay.

    However, they will only pay a total, throughout the term of the policy of 1800.00 which is the trade in value of my car. Today, when we were buying a policy on another used car, I was blatantly lied to and told that the limit regarding the trade in value was on a per incident basis and that I was still covered up to 12, 500.00. When I got home, I read my contract much more carefully and was shocked to find out that the policy I was paying 2900.00 for would only cover a maximum of about 1800.00 in repairs. DO NOT LET THEM TELL YOU OTHERWISE.

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    Customer ServicePrice

    Reviewed March 3, 2018

    Endurance's rep did a good job answering the questions that I asked. I just purchased a new vehicle in the middle of January so I needed to get an extended warranty. I was doing a search on other providers in addition to the one that the dealership that I purchased the car from was offering. I bought a warranty from Endurance, and the payment process was good. I'd recommend Endurance to somebody who is looking for an extended auto warranty that is affordable, convenient, and easy to connect with or to call in and receive assistance.

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    Reviewed March 2, 2018

    Setting up the payments for my Endurance policy was easy. And Endurance was not annoying. There was another warranty that I was going to go with, but they were kind of hounding me about how I needed to get it and how if I didn’t then something was going to happen, which was annoying. I would recommend Endurance.

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    Coverage

    Reviewed March 2, 2018

    I wanted to get a warranty for a vehicle that I just purchased last month to be on the safe side. I googled warranties and Endurance came up first. It was the highest rated warranty company and to me, it was the best selection. I dealt with Roger and he was cool. But, he really never explained to me how the warranty really works. He explained what it covered but he did not explain how I would go about if I would want to take the car to the shop. I kind of just figured it out, though.

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    Customer Service

    Reviewed March 1, 2018

    Endurance Auto had good customer service. The person I worked with was helpful and he answered my questions. After I spoke to the first representative, then a verification representative came on the phone to verify that they told me everything that they were supposed to tell me and didn’t leave anything out. So, it was good that it's multi-tiered. I'd recommend Endurance Auto to a friend. It's better to have it and not need it than to need it and not have it.

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    Reviewed March 1, 2018

    My original warranty wore out and I intend on keeping my car, so I might as well have a warranty for it. Endurance seemed to be the most popular, and once I started to review it, it seemed like a good deal. The specialists were great. Things are pretty smooth at this point because I got the warranty and I'm paying for it.

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    Price

    Reviewed Feb. 28, 2018

    My car is still in a fairly good shape and the manufacturer’s warranty was expiring. I just got my Endurance Auto policy, and they were able to work with me on the price and got me what I needed.

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    CoveragePrice

    Reviewed Feb. 28, 2018

    My daughter bought a car earlier in August and initially, she was just going to keep it for a year or two but she liked it well so she wants to keep it a long time. And if something were to happen, it will have less impact on her as a single parent if she's maintaining the car. I did a little research online on warranty providers and Endurance came up as number 1 in a lot of categories so I purchased a warranty from them.

    The guy who helped set up the policy, Brandon, was in-depth, knowledgeable of what he was selling, and gave me a lot of options and told me about some of the pitfalls of that as well. He kind of educated me a little bit on who owned the product and how they are sold. He was helpful in some of the decision making. We set up for the payment plan and chose one that was manageable for my daughter. The price was low and it was good overall. The only thing was somehow, the policy would never come in my e-mail. But, it eventually came in the mail.

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    Customer ServicePrice

    Reviewed Feb. 27, 2018

    I have a new and used vehicle and I know cars break down at any given time and repair cost can be high. I've seen Endurance Auto commercials and their required down payment wasn't that high. I gave them a shot. Their rep told me what the warranty is about and what it covered. Setting up my payment plan was easy as well. However, I tried to call their customer service line and could never get through. I ended up calling the person that sold the warranty to me and he patched me through some type of line. I was just trying to find out when my package is coming but it came after I talked to him.

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    Claims HandlingPunctuality & Speed

    Reviewed Feb. 27, 2018

    I have a second-hand vehicle that doesn’t have an auto warranty. Endurance came up with good reviews. Their rep was helpful, quick, and did what I wanted to do. And making payments was easy, too. I paid some upfront and then I'm paying for the warranty for 12 months. I haven't filed a claim, but so far, I like Endurance.

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    Reviewed Feb. 26, 2018

    When I did some research, Endurance was the best warranty company that popped up. I had a good experience talking to their specialists. They were great. They helped me and they explained the different options and what's best for me and my car. Payment was very easy, too. I decided what I wanted and I didn’t have the money that day, but then, we set up a payment plan for the day I got paid and it just came up. Endurance would look out for you and they would give you the best information for whatever warranty you need for your car for the specific places.

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    Reviewed Feb. 26, 2018

    Whenever I bought a used car, and as soon as I get it, I've bought an extended warranty on it first. Endurance presented a better warranty. They were the best deal that I found online when I tried to find warranties. I had a great experience with their representatives.

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    Customer Service

    Reviewed Feb. 25, 2018

    I had a family friend recommend Endurance Auto to me. And I saw that their reviews were good, too. Their representatives have been very good and very friendly. They broke everything down step by step. They were more than helpful with every question I asked, and I had a really good experience with them. The payments are easy as well. They draft it out of my account each month. Having a warranty on one's vehicle and paying $100 deposit may help with the cost of what could happen on old cars. And if my friends would ask, I'd tell them to go with Endurance Auto.

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    Customer Service

    Reviewed Feb. 25, 2018

    Endurance's customer service was good. They were able to help me, and I’m satisfied so far. Their reps were good. They treated me well. Their payment plan is also reasonable. $100 a month is pretty good. Endurance is a good warranty to have. If anything was to go wrong with your car, you don’t have to worry about paying thousands of dollars. You just pay your $100 every month for the first two years, and then the last two years, you don’t have to make a payment. I'm actually trying to get my fiance to get one for his car and we’ve been discussing that.

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    Reviewed Feb. 24, 2018

    My experience has been great. Their rep was very informative, excellent, and he told me all the information that I need to know about Endurance. He made it an easy process. Payment was really easy too, since they basically set it up for me and told me the information on how to pay. Endurance is a very efficient car warranty. They know what they’re doing.

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    Reviewed Feb. 24, 2018

    My experience with Endurance has been great so far. They seem to be the most reliable based on internet reviews. Their reps are great. They've put me on a scheduled plan. Everything was good and the process has been smooth.

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    Tech

    Reviewed Feb. 23, 2018

    I have been dealing with the same very replicable dealership service center for the last year or so and I have a nothing less than a plethora of things to say regarding this company as it has been quite, a lengthy time coming, however... I will wait until my current claim reaches completion in order to provide a more full, accurate review and be sure to include any credible information of the company as well. Until then...

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    Customer ServiceTechSales & Marketing

    Reviewed Feb. 23, 2018

    I picked up a car that had 48,000 miles on it so I needed insurance to cover that. We've made eight different calls and got eight different quotes but it was the nice and informative gentleman from Endurance that got me sold on them. He presented what he had to offer and not even once made any kind of threatening statements about how I might be making the wrong choice if I don't go with them. We also had more access through them than anybody else. But they gave me several lines to go through when all I wanted was sales. It took about three minutes before I finally got new products so having a direct line to a salesperson would be great.

    I also told them that I would ACH my premiums after my initial installment payment. When my paperwork came in, it said that it was going to be automatic but I didn't wanna do it like that until I felt really comfortable with the company. They fixed it right away before my next statement came in. I paid for the premium on a one-time payment with my credit card which was the way I wanna do it.

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    Customer Service

    Reviewed Feb. 23, 2018

    I found Endurance online when I did some research and basing on their credibility, I decided to sign up with them. My conversation with the rep went well.

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    Reviewed Feb. 22, 2018

    Endurance's rep was professional, knew what he was talking about, and did a nice job. They offered a couple of different ways to make a payment.

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    Price

    Reviewed Feb. 22, 2018

    I used to repair everything on the car myself. But I’m getting too old to do a lot of the work and I just can’t get down and do it anymore. So I got in touch with Endurance. We negotiated on a price and we came to an agreement and went from there. They were able to work with me on the cost and the price came down more.

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    Customer ServicePrice

    Reviewed Feb. 21, 2018

    I've had a 2013 GMC Sierra for about three years now, but the warranty ran out after I’ve reached 100,000 miles. I’ve also had a vehicle before that, but the transmission went out and it cost me about $4,000 to get fixed. The warranty had just expired right then and there, and I couldn’t really afford it but I use it for my work, so I got an extended warranty.

    When I contacted warranty companies, Endurance was the only one that called back along with another one, but I didn’t trust the rep for the other company. As for Endurance's reps, they were polite, informative, and worked with me for the budget that I can afford. My payments are about 500 bucks a month, and then I have to top that on $184 of insurance. So, I’m basically investing about close to $900 a month in this vehicle alone. But surprisingly, payments are not difficult at all because Endurance went through everything with me step by step. They’ll work with you with whatever budget you might have. Everything has been positive so far. But there’s always room for improvement.

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    Customer ServiceCoverage

    Reviewed Feb. 21, 2018

    I purchased a warranty from Endurance for my truck that has a lot of miles on it. I was reading the consumer reports on Endurance and it was one of the better-rated companies. Their representative was extremely helpful and very polite and had good overall customer service. Also, making payments was easy. I called their customer service team the other day to inquire why something wasn’t covered on my pack and they were able to explain it. I had a part that we were fixing and the service provider filed the claim for it. It wasn’t covered, though. I just hope the next thing that breaks would be covered. I would still tell my friends to give Endurance a call.

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    Customer ServiceTech

    Reviewed Feb. 20, 2018

    The Endurance agent that I talked to was very knowledgeable, helpful, polite. So, I just decided to stick with it. The dealership was very nice when I bought up the vehicle. But when I went back up there, the financial department was rude when approving my loan. So, I won't go back. But the first representative was really good.

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    Coverage

    Reviewed Feb. 20, 2018

    So far, my experience with Endurance has been good. Fortunately, I haven’t had to use it yet but everything went good with the transaction and I feel confident. At first, I was torn between Endurance and CARSHIELD. So I looked at ratings online and then decided to go with Endurance. They had exactly what I was looking for and it was a very simple process. I researched everything very well before going in, so I knew what I was after with the pros point that I was going for and they were able to meet it and do it. They offered for me to pay monthly but I paid for it all upfront through my credit card. It's been a simple and easy experience. The only hesitation I had was the 60-day waiting period. I was hoping obviously I’d have it a little sooner than that. But it's a great coverage and pros point was competitive with others.

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    Reviewed Feb. 19, 2018

    We just purchased a 2008 Acadia to be able to pull behind our motorhome. And since it is 10 years old, we know that nothing is under warranty. So to be safe, we thought we should get a warranty to cover anything that could possibly go wrong. We looked on the internet, and I saw that Endurance had good ratings. We bought a warranty from them and the payments weren’t hard at all. We just gave them our credit card details. It was a fairly pleasant experience.

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    Reviewed Feb. 19, 2018

    I enjoyed my experience with Endurance. I found them from the internet and dealing with them has been hassle-free. Their guy cut me a good deal and he's good.

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    Online & App

    Reviewed Feb. 18, 2018

    I had a good experience buying warranty from Endurance, although it was a little bit confusing overall. I’m not sure if it was specifically with the specialist or with the system. But the guy I spoke with was super cool. He was informative, a little sales-y like he should have been, but he was all fine. I wanted to read the contract, what was going to be offered. So, I wanted a sample contract. But the sample contract was old. The rep was telling me things that were going to be in the new contract, but I never had the new contract. I had to buy the service in order to get the contract and see what I actually bought. They didn’t update their website and their links.

    I bought the warranty on a Thursday, but I didn’t actually see what I bought until Tuesday of the following week. It was a little weird, but not a big deal. But still, it went fine and easy. I plan to contact their customer service because I’m coming up on my 30-day money back and I had a question for them. I inadvertently gave them the wrong mileage by about 15 miles. I want to be above board, so I got to call them and make sure that’s okay. But, so far, everything’s been cool.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 18, 2018

    My factory warranty was about to expire and I wanted to make sure that I would have continued protection even after that one expires. So I went online to ConsumerAffairs when I was looking for like auto warranties. I found that Endurance was one of the companies that was rated the highest. I had a wonderful experience with Joe, their protection specialist. He was amazing and I couldn't have asked for anything better. He was perfect and he got me great deals. He stayed in contact with me along the way while trying to get the process all set up and squared it away. I briefly spoke with one other person who processed my payments and emailed out my contract. But Joe was the person who took care of me the entire time. Endurance is a great company. If someone is looking for any type of auto warranty, I would highly recommend that they give Endurance a call.

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    Customer Service

    Reviewed Feb. 18, 2018

    When I contacted Endurance, everything went great. I did my payment over the phone. And I once made a call to give them the exact mileage. I got the booklet, went through it, and it pretty much answered everything that I had any questions about that I’d forgotten to ask when I was talking to the representatives.

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    Customer Service

    Reviewed Feb. 17, 2018

    I just got another used car. Since repairs will occur to mechanical parts, I decided to get a warranty to lessen the price of getting it fixed. When I was looking at the ratings, Endurance had a decent rating. Their rep was real good, professional, and courteous. He took the time to answer my questions. So far, I’m happy with them.

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    Customer ServiceCoverage

    Reviewed Feb. 17, 2018

    I needed coverage on my car, so I did a research. I’ve seen Endurance online and they've been good so far. The specialist was very open, honest, business-oriented, and was a really nice person. When I paid my bill, I called customer service and they were really outspoken and honest. I know some things aren’t covered. But when something breaks down and seeing that I have coverage, hopefully that’ll be taken care of. Endurance is a good company and I'd tell my friends they should go with it.

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    Customer ServiceClaims Handling

    Reviewed Feb. 16, 2018

    My vehicle needed work, I called and the job was approved, my mechanic took the vehicle apart for an estimate, after two days I was told my claim was rejected because they do not pay for normal wear and tear.

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    Reviewed Feb. 16, 2018

    We needed to have an extended warranty plan for maintaining BMW vehicles. Endurance was then recommended by my mechanic and because of the price, I decided to sign up with them. Endurance presented me the information. I compared it to what other information I had from other providers and cleared with my mechanic as to their ease of working with Endurance products and their services. The warranty will kick in to gear 1st of March. I would tell my friends to check ‘em out.

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    Customer ServiceCoveragePrice

    Reviewed Feb. 16, 2018

    My other auto warranty had expired, and I found from my past experience that I needed one on the particular car that I have. So, we decided to get another auto warranty. I looked and inquired online, and I received a phone call from Endurance at my request. I enjoyed the customer service that was provided to me over the phone. They’re easy to understand. We talked about the options and I enjoyed the prices. I agreed with them and the coverages. I was satisfied with the whole thing. I will tell my friends how I like Endurance and the customer service. I would recommend them.

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    Sales & Marketing

    Reviewed Feb. 16, 2018

    We decided to keep our car and we wanted to make sure it was covered. I was actually going to go with Toco, but I found out they're a Warrantech company so I decided not to go with them, because I've had trouble with Warrantech. I had a wonderful experience with Endurance's sales rep. He did a great job. I got the warranty the 26th of last month and I have my payments on auto draft. So far, I've had no problems.

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    Customer Service

    Reviewed Feb. 15, 2018

    The Endurance plan that I have covers the engine and the air conditioning. My initial payment for it was $124. And then, after that, $95 a month, and I have no problem with that. But they need to improve their waiting period. I have a 2005 Subaru Outback. So, I expect a lot of things to start breaking down. If you had to call and your car needs to be fixed, the waiting period should be a little shorter. Other than that, everything was good.

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    Reviewed Feb. 15, 2018

    My purchasing experience with Endurance was good. It's not the first time I've bought an auto warranty. I've had it with other companies, but I heard about Endurance through my uncle. He said that Endurance was very easy and accommodating, so I decided to contact them. Their rep was very polite and informative.

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    CoveragePrice

    Reviewed Feb. 15, 2018

    My previous warranty had expired. So I went online and started looking for auto warranties and then I decided to go with Endurance. My experience with their rep was good. She explained the price and the breakdown of what was and was not covered. I would recommend Endurance.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 14, 2018

    I’m pleased with Endurance's level of service. Getting an auto warranty is the most valuable thing that one can do when purchasing a new vehicle. I got a used luxury vehicle and the expenses can be quite costly and I figured it would be smart to invest in an extended warranty for it. The Endurance Auto rep I dealt with was very concise. I was a little busy, so he gave me what I needed very quickly. He was able to sign me up and get me off the phone and I was very happy with it. I’ve recommended Endurance to a few people.

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    Tech

    Reviewed Feb. 14, 2018

    I was looking for actual after-market warranty for my newly-purchased car. I don't like the warranties at the dealership that I purchased it from. And I saw a couple of commercials for Endurance, that they had some warranties. So, I then talked to their rep and I really liked what he was telling me. He's very knowledgeable about the product. He made it very personal more so than other places. I was trying to ask questions at a lot of places and they didn't break it down to where I could understand it properly. He actually took the time. And I was on the phone with him for an hour or so, talking to him about it. When my friends started seeing about my truck, they started asking me about things and then I told them a little bit about Endurance.

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    Customer ServiceCoverageRefunds & Payouts

    Reviewed Feb. 13, 2018

    Our daughter turned 16 so we bought a used BMW for her. I wanted to get an older but a very solid car to make sure it would last. We decided to go with an extended warranty again because we've had such a great experience when we got one about three years ago. Similar kind of situation, but much younger than the BMW. My husband actually bought an extended warranty for the BMW at EchoPark the day we bought the car. But I'm kind of a research nut, so I went online and figured out that we paid about $800 more than we really needed to for that policy. So, I went in and canceled that. But a month later, we still don't have the $4,700 check for the refund.

    I then went online, through the Better Business Bureau and ConsumerAffairs, and tried to find the company that I felt the most positive about. I looked at five different companies that had extended warranties. I was really happy with what I read on the Better Business Bureau about Endurance. And their rep was so nice. She really worked with me on finding a policy that was $800 cheaper, but covered our car for an additional 15,000 miles. I called her six or seven times asking her a couple of questions. She was absolutely lovely and really answered everything completely, was able to talk me through the process, figure out whether we want a diamond, platinum, all their different levels. She was really wonderful. Endurance was a better policy than the one we had gone through EchoPark. So, I was really happy and our daughter's really safe.

    We talked quite a bit about making a single payment, but we ended up paying it monthly on our credit card. In fact, when we bought the warranty from EchoPark, we paid it out fully. But we had a concern about what happens if she wrecks the car and then we paid for this extended warranty. And I know, just talking to the Endurance rep that we could get a rebate on the rest of it after that. But given this experience that we're having with EchoPark, my husband and I just decided that we pay Endurance monthly. It costs a few dollars more a month, but this is easier in case anything does happen to the car. I was impressed with the feedback that they had on a variety of different sites, and would encourage people to take out that little bit of extra insurance to feel better when buying a used car.

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    Customer Service

    Reviewed Feb. 13, 2018

    We’re buying a new car and based on our past experience with this type of car, it requires a lot of work. But we had an extended warranty for Subaru. So, it paid off for us having a warranty. I looked online at the recommendations and at Better Business Bureau, and it seemed like Endurance is a reputable company. Their rep was very good and very thorough. He explained the warranty well, followed up, and sent follow-up emails. I’m hard to please but my experience dealing with him really went well. Hopefully, we won’t have to use it, but if we do, I’m glad it’s there.

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    Reviewed Feb. 13, 2018

    When my warranty ran out, I decided to get a new one. I looked up auto warranties on the internet and Endurance was the first one there. I talked to their specialists and they were good. They were nice people and they explained the policy pretty well. My payments for them are automatic.

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    Coverage

    Reviewed Feb. 12, 2018

    I like the mileage and year coverage that Endurance offered. Their reps answered any questions I’ve had. They explained everything very well. They seem very knowledgeable and left me feeling pretty good about my decision in choosing Endurance. They kept me informed throughout the process and stayed in contact with me.

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    Customer ServiceCoverage

    Reviewed Feb. 12, 2018

    My wife drives our car regularly and I want to keep the car protected. So I looked at several options and found that Endurance had the best coverage for the money. The rep I talked to was great. She's a nice lady and she answered every one of my questions professionally. I called her back a couple of times for some more information and she was just dead-on with it. I've mentioned it a couple of times to several people in church. I told them, if they needed some extra coverage on their car, I said that I'll be glad to hook them up.

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    Sales & Marketing

    Reviewed Feb. 11, 2018

    I thought that it would be good to have an auto warranty because it was one of those things that I think is usable. I thought it’s a good thing to have it as a safe net. Then I found commercials, media and such saying that Endurance is the provider to have. It’s the first one out of Google search, so you would figure it’s a good one. So I spoke with their rep. Midway through it, I told them there’s a lot of things I see that’s flawed where they have the upper hand regardless. I’m not going to be paying them money for nothing. So I never finalized.

    I declined from Endurance and I walked away because I’ve seen a lot of the buyer beware with them. I’ve read and seen terms and agreements and there’s a lot of loopholes. One of the biggest loopholes in there is if they see a discrepancy when you purchase a car and when you have the oil changed or inspection done, if there’s even one mile, they void any warranty that you would have with them. Another thing is when there's a broken part, if something goes bad on the car, it has to be an original piece of the car. There’s a lot of legalities that they use as loopholes. That means walk away being with them.

    For someone like me who study and read the terms and agreements, no one does that in today’s world. Everybody just clicked “I agree” and let’s go. They should make it a lot simpler for people to understand. There were things I didn’t understand that I had to look up. They used a lot of words and phrases a common person wouldn’t really understand, unless you are a legal specialist. It’s wrong because it’s like a bait-and-switch. It’s big on that and it sucks because now there are people who have honest money and they’re losing their money for no reason. That’s not the way to go. Endurance is like one step away from a scam.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com