Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed Jan. 6, 2018
Endurance has great customer service and I had a pleasant experience with them. I got a good quote from their agent and he was very flexible, nice and helpful. He provided details and answered my questions and I was very happy with his service. Later, someone called me to sign up the account. A couple days ago I just paid but I'm going to make another payment because they did not let me do the auto payment but I will do that later. Other than that, I will recommend them in the future for my friends and everyone.
Reviewed Jan. 6, 2018
I keep my vehicles forever and because I ran out of warranty at the other company I had, I needed another one. Endurance came up number one online. But they didn't send me all the information and I haven't got a policy yet. They can tell me anything on the phone but they have to show me in black and white, too. The only thing I got was the bill from Mepco to make my payments every month. The rep sent it right away but didn't send the policy. They were going to email it, and then they're going to send it but they didn't so I don't know what they cover. I called them and talked to a girl named Sharon and she said they would get it out to me right away. And she also said they had the address wrong. But Mepco didn't have the address wrong and Endurance gave them the information on who to bill and how to bill it. I get 9,000 emails a month that I go through. I even checked the junk file and I never got anything from Endurance.
They don't cover some parts, and I thought they covered the fuel injection part of the motor but they don't. And that high of a mileage vehicle, there are certain things about it that I never got a policy telling me exactly what they cover and what they don't. And a lot of places won't take this extended warranty coverage because they don't pay their bills. They might pay but it might be in two to six weeks or three months down the road. So, a lot of them make you pay forward and then you collect from Endurance. And then, they'll come around and say, "We don't cover that. We don't pay that. We pay the dealer. We don't pay you." They never set me an information like this and I'm going to stop payment on it because they are not giving me what they said they would. I wouldn't tell my friends and family to use them. And I wouldn't use them, too.
Reviewed Jan. 5, 2018
Endurance Auto is a good company. The salesperson I spoke to when I signed up for the service was fine and answered all my questions.
Reviewed Jan. 5, 2018
The certified specialists at Endurance were very polite, knowledgeable and concerned about getting me the right product. Everything’s gone well so far but the real test is going to be when I make a claim and how they treat it.
Reviewed Jan. 5, 2018
I bought a different car and it's too expensive to work on it now so wanted to make sure it was covered. Endurance had a better rating and they did what they said they were going to do which is unusual nowadays. Customer service also called to see if anything went all right. They're pretty good.
Reviewed Jan. 5, 2018
My car was out of warranty and Endurance Auto was the most economical company that I found given the coverage that I got from them. Their reps were very professional, well knowledgeable, easy to talk to and had good sales skills. The person who called to do the follow-up and asked how the experience was, was very professional, was not aggressively pushy and used the script very well to achieve the questions that they wanted. Endurance Auto was fantastic.
Reviewed Jan. 5, 2018
I wanted a warranty in place for my car that's being financed so I started shopping. I met with a very nice and informative rep from Endurance and I felt good about it. But I felt like he pushed me a little bit to make a decision right away. I let him know that I did not feel good and it made me a little wary there for a little while when there was a little bit of pressure. He finally agreed and he held my information until I called the next day.
He took my payment over the phone and I set it up on a monthly automatic payment. I don’t like having to pay that much money per month but it is a lot less expensive than what I had been charged by Honda. I was very upset with them. What Endurance is charging me for four years is about $600 less than what Honda was going to charge me for one year so I'm very pleased. I've only had Endurance for less than a month but it's been good so far. They seem trustworthy.
Reviewed Jan. 5, 2018
The people I talked to at Endurance seemed to be more friendly and answered my questions. I'm happy with the people I talked to but I'm not happy with the end result. They were supposed to email me stuff, but they didn't. I like to have a policy in my hand or at least an email notification of some sort. But I didn't get either one. So I'll see how long it takes them to contact me.
Reviewed Jan. 5, 2018
I’m at the end of my warranty on my SRX and I do not normally go with extended warranties but there were a couple of issues that they worked on in the 48,000 and 49,000-mile marks. I thought it was better to be safe than get whacked with real heavy charges. I first asked the Cadillac people and they wanted 3,000 plus dollars all at once. So I decide to visit the web and do a little research. Endurance was rated high and I read the reviews about them. Their rep was very nice and I listened to all his suggestions and comments. I pretty much decided on almost what he was recommending.
I liked the fact that I can pay over time with Endurance too. My warranty with them doesn't start for a while but they told me I had to get an oil change before a certain date. The only drawback I had was with regard to my ZIP code. We share a ZIP code with two towns, one defaults to Absecon. I would like to have it to Galloway. But I could probably go in and change that for them.
Reviewed Jan. 4, 2018
I needed some more warranty on my 2011 Mustang pickup. I worked with someone from Endurance and asked questions. They were honest compared to the one I had before that turned me down when I tried to use it so I let it go. I lost the down payment and one payment with them. That was really too much for me and it made me kind of mad. They lied to me.
The only thing with Endurance was I got sick and I didn't know when the payment was. They told me that my contract would be in just a couple of weeks but it wasn't. So I was supposed to make the payment quicker than I what I did. I gave them my credit card number. My bank was in the process of sending me another card from the time that Endurance sent it to the bank and they turned it down.
Reviewed Jan. 4, 2018
My car went out of warranty so I didn't want to be stuck with anything that I may have to run into down the road. I looked up the best companies and found Endurance Auto Warranty. Their representative was a little salesy, but he was very knowledgeable and friendly, and there was not a lot of time wasted. I'd recommend Endurance.
Reviewed Jan. 4, 2018
I purchased a used Cadillac recently and the manufacturer's warranty will be up soon. The car is different from other types of cars that I own. It's very computerized and repairs might be very expensive. I wanted to maintain some coverage in case anything comes up to make sure I chop off some of the cost. Endurance's reviews were good. It seems like the coverage was comprehensive and I ran across the company's name. I shop with Costco so a lot of times, I use the services that they offer. So when I went to their site to look for a car warranty, Endurance was one of the companies listed. And I trust the product that they are affiliated with.
Purchasing the warranty was smooth. And the plan that I currently have now will work for me. I made a down payment and the monthly payment was explained. I started talking with a rep and a manager came on the line. The manager was authorized to make certain decisions that the reps couldn't make. And there was no pressure. I was given alternatives and it was important to me because I tried to do a reasonable amount of research on companies and products before I even reached out to anybody about them. And what I was getting as told by the representatives were consistent with what I have researched. They explained what was available, and what I asked for was a bit out of my price range so they told me about other comparable options that were available.
They were very professional and both of them were knowledgeable but the second guy, in particular, was very knowledgeable. He has been with the company for a while and he had experience. He talked about comparisons. I felt comfortable that I was talking to somebody who knew what they were talking about. I would tell others that Endurance is a highly rated company. And when I looked at the comparison of different car warranty companies, it was number one out of 10 different companies and I looked at a couple of different sites. I would definitely tell them that it's worth looking into.
Reviewed Jan. 4, 2018
Endurance Auto's customer service was good. Our warranty was running out. I checked online for warranty providers, and Endurance had a 5-star rating. I just got my warranty and the purchase was fine. Their representative was good and it was easy to set up the payments, too.
Reviewed Jan. 4, 2018
My car is getting to the point now, where I lose my bumper to bumper. And some of the components that are not covered for the extended warranty, like powertrain, I believe goes to 50,000 miles a bit on my car. But some of the other components are not covered by a warranty. And that's one of the reasons I looked at an extended warranty. I checked online for all the ratings and I think I looked at eight to 10 companies. And Endurance, even though they were not the cheapest, have the highest rating of the companies that I looked up. When I talked to their specialist, I had a very good experience. In answering all my questions, he was very frank with me. If anything is expensive, I realize that, but I believe, the services that I get in terms of the coverage will be worth the investment.
Reviewed Jan. 4, 2018
Many of the warranty companies I contacted seemed to be more of a broker than the actual provider. I priced it through the dealership and for a $100 more, I got three more years and about 50000 more mileage for my vehicle with Endurance. We had our warranty on our last car through the dealership and we only ended up with about 35000 additional miles and barely two years of coverage for almost $2000. And I paid $2500 for another 100000 and five years.
I talked to a very knowledgeable Endurance rep and he asked what I was looking for and what I was wanting to have covered. Since the vehicle has a whole bunch of luxury electrical items, I wanted to make sure that all those things would be covered. My experience was so good that I referred somebody before I called back to pay for my policy which was nice because the guy gave me a $100 off for the referral. It'll take about 60 days before my plan kicks in.
Reviewed Jan. 4, 2018
I bought a new car and got a warranty from the car dealer. But when I talked to my insurance agent, he said that it was too high so I went online. Endurance was a little cheaper and it looked like good coverage so I got it. I have the 30 day waiting period but so far, everything has been fine and making my payment plan was very easy.
Reviewed Jan. 3, 2018
I've read a lot of reviews that say Endurance has great customer service, and I'm here to say I agree 100%. Their customer service reps are unfailingly polite and they go out of their way to be helpful and ensure you have a good experience and your problems are resolved. Absolutely every person I've spoken to about signing up or dealing with a claim has been knowledgeable, helpful, and kind. That's the kind of service that prompts people to write good reviews!
Reviewed Jan. 3, 2018
My car was hitting 100,000 miles so all my warranties from the dealership were running out. When one of my friends who has an auto warranty mentioned something about it, I figured it would be a good idea to get one. When I Googled auto warranties, Endurance was the first one that showed up and they were approved by the Better Business Bureau so I figured they were a reputable company. I talked to one of their reps, Larry. He was very upfront and made everything seem very reasonably priced and easy to understand. He was very knowledgeable. Although I was hoping there would be an online feature, but there was none so I had to do it over the phone. But it wasn't too bad.
Their customer service was very helpful. But with the two people that I spoke to, the first guy was not as inviting as the second one. He was business-like. The second person was more of a people person. They made you feel better. So far, it was a good experience. Hopefully it pays off as a good purchase. I'd let my friends know that if they need an auto warranty, Endurance would be a good place to start looking.
Reviewed Jan. 3, 2018
I just bought the policy from Endurance and I'm satisfied with it. I had 30 days to look it over and send them a payment. Then I just sent them a check and they got it through. I also like that their policy have more miles and more months covered than the other companies.
Reviewed Jan. 3, 2018
They were delightful to work with at Endurance. They made it easy and economical as it can be and I hope that their service is good if I have to file a claim.
Reviewed Jan. 3, 2018
I drive a lot and I'm at 100,000 miles on my vehicle. I was looking for warranties for it, and Endurance had a price point I was more willing to pay. Every time I would ask about the right insurance, they were available. And they put me on what best suited me. It was very easy to make the payment as well.
Reviewed Jan. 3, 2018
I was actually going to a different company but I was convinced that the Endurance person on the phone that was helping me was doing his best to give me what I needed. And the other companies that I called were super pushy and it just totally turned me off. I'm a small business owner so I'm super busy and I'm on my phone all the time. And Endurance didn't keep me waiting. Their rep was compassionate to what I needed at the moment and worked for me that they contacted me by email so that I don't have to stay on the phone. I have a bunch of different vehicles and three of them were brand new and I was checking into the years and it was extremely helpful that the gentleman from Endurance inspected it for me without hesitation. Their coverage seems good, and the process of acquiring a warranty was a good experience to me.
Reviewed Jan. 3, 2018
Making payments for my Endurance warranty was easy. They worked with me on it. I just bought a high-end car and I was looking to put a warranty on it. I read Endurance's reviews and I've seen that they were decent. The rep who helped me purchase a warranty was really great. He told me all I needed to know about the warranty and how it all worked.
Reviewed Jan. 3, 2018
My 2015 Denali has a lot of bells and whistles, electrical things and what not. I've had the vehicle from day one when I bought and it's still brand new to me. I wanted to make sure I had good coverage because otherwise, those things can start cost of money everytime I turned around. My transmission was still covered but all the other things were not going to be covered. And since my factory warranty was expiring, I wanted to extend my warranty.
I had a policy through Zurich and I didn't realize that when I ordered the Endurance policy. I found out after the fact. When I had to have one thing done to my vehicle, I had to jump through hoops in order to get Zurich to reimburse me what I paid and it just wasn't worth it to me. So I decided that I didn't want their policy and went with Endurance. Zurich doesn't send you a card but with Endurance, you get that plastic membership card. You have to call Zurich to get an estimate and there's a ridiculous runaround. Hopefully, I won't have that problem with Endurance.
I wanted something that was somewhat bumper to bumper that covered electrical things of that nature like the backup cameras. The rep informed me that Endurance covers all that. He said that as far as plans that are on the market, this warranty covers more than most and most everything that usually comes up with the vehicle. The people I spoke with seemed to know what they were talking about as far as the policy. I gave them my credit card and now, a monthly payment comes out of it. My contract purchase date was November 15th and my first payment was due December 15th. I'm satisfied to point now and I'd tell others about the company, how they're great and that I purchased their policy.
Reviewed Jan. 2, 2018
Endurance seemed like they were the best deal. They were said to be the number two company when I researched them. They had a good price and everything was good when I bought it. Their rep told me that Endurance covers everything except for big stuff like the windows. But she promised me everything is going to be fine if I need to make a claim. There is a deductible of a $100 and she told me I could cancel anytime. They have a 60 day waiting period and that's something I don't like. They should change it because every warranty company I ever dealt with has 30 days. I make my payment every month and they take out my base account. And although I really like to pay it on my own, that system is convenient.
Reviewed Jan. 2, 2018
I had a good experience with the Endurance specialist. He seemed very knowledgeable and broke things out for me to easily understand terms. Very knowledgeable staff and a company that you can count on. I'm sure it would be very valuable if I ever have to use it.
Reviewed Jan. 2, 2018
I had planned on trading vehicles and I didn't renew my original extended warranty. But I decided to go ahead and keep this truck so I figured the best bet would be to go in and get another extended warranty on it. I talked to two different people from Endurance and they were both very friendly. They answered all my questions and they called me back when they said they were going to. I set it up on my credit card for automatic billing every month and that works out just fine. But when it was getting close to the first payment date and I wasn't sure exactly if it was going to be taken out with credit or if I had to make a payment, I called Endurance and talked to a lady who answered all of my questions. She did a great job. It was a good experience and they were easy to talk to. I would have no problem going back with them if I ever get another vehicle and would need an extended warranty. I've told a couple of other guys about Endurance too.
Reviewed Jan. 2, 2018
I wanted coverage on my car so that if something happened, it would be covered. I’ve had one for several years and it was running out. And I looked up warranties on Consumers’ Research and Endurance Auto Warranty was the one they recommended. Their representatives didn’t explain how to file a claim, but they sent me a book on it and told me to go to my repair shop if I'll need to file a claim and give them the information and let them file the claim. I paid my auto warranty off immediately. The only problem I have is the 1,000 miles and one month waiting because they’re using my money for that period and I’m getting nothing for it. But other than that, I’m satisfied with Endurance.
Reviewed Jan. 2, 2018
My vehicle had a warranty that was offered by dealers and it expired. I shopped around and I checked ConsumerAffairs and Endurance Auto Warranty was listed on the top 5 car warranties. I spoke to their representative and she was nice. I already had a price from the warranty company I got from the dealership, but hers was lower and a year longer. And although she didn't explain about filing a claim, she gave me everything about what I got covered.
Reviewed Jan. 2, 2018
Endurance happened to be the one on TV at the time I was looking for an auto warranty and I ended up getting their services. They had a fine rep and everything has been all right.
Reviewed Jan. 2, 2018
I purchased a policy a couple of weeks ago as my vehicle's mini casual warranty was going to expire. The research I did showed that Endurance were one of the top rated auto warranties. And they did a price match for me which was nice. But the initial contact wasn't too inviting. The rep didn't seem to be overly friendly or interested. And the payment was difficult for me because they're all very expensive. It pretty much wiped out my savings since I did an all-in-one payment. But I'm hoping for a good long term relationship with Endurance. Hopefully things will be smooth.
Reviewed Jan. 1, 2018
Endurance seemed a little more convincing than the other providers. Their representatives were professional and courteous, and they were also very experienced hard selling customers but not in a negative way. I was satisfied overall but I ended up canceling the policy.
Reviewed Jan. 1, 2018
As a general safety advice, I was told by my mechanic that a lot of warranty providers won’t cover seals and gaskets so I had to be careful. And they won’t cover anything plastic, which is what is on cars nowadays. Endurance covers gaskets and the seals and they were in the top 10 on three lists that I found online, so I decided to go with them even though they’re more expensive. The Endurance rep was cordial and polite.
Reviewed Jan. 1, 2018
I hate to buy stuff and it gets to where I dread to have to buy items. If it's going to cost me more than $1,000, I need to be circumspect about how I'm spending that kind of money. It would become such a battle to do the consumer research on everything that you're trying to get. And I'm trying to figure out what's the best option. And to some extent, buying an auto warranty is like buying a home or a car. It took me two to three months to buy a car. But the thing that sold me for this Endurance policy was that there was no middleman. They verify the claims themselves, so they allow the automobile repair facility to say what's got to be fixed. And there's not a whole bunch of in between. With Endurance, everybody seems to say that they have a relationship with the automobile manufacturers. In fact, they all say I can take it back to Cadillac. And even if it's in some other part of the country.
I'm reading this stuff to see if they got a yea or nay after it's been taken to a care facility after you rented a car. I didn't want that. The Endurance rep told me, "No. I guarantee. It's nothing like that. We are what we say. We do the approvals, and we're right here in Chicago." Then they asked for more money than I actually wanted to pay. And that's the only thing that they had me doubt. But then, I'm beyond my 50,000-mile warranty. So, I don't know that I have much of a choice. But, overall, I'm pleased with what I think I'm getting.
I don't know what's going to happen if I ever have to make a claim 'cause they are pretty expensive, but they were one of the top-rated extended warranty institutions in the game. And they also gave me 50,000 miles. Very similar to the bumper-to-bumper warranty I had from the manufacturer. All those put together, I'm considering just paying the larger amount of money for two weeks. I was up against it because I was at 49,800 miles, the warranty expires on 50,000 miles. There was also the fact that they were really top-rated. If you're the best one or two people in the business, that says something for you. And so, I decided to go with that, and buy at the expense.
But I'm pretty satisfied with it. Because the average cost for most of these extended warranties from my experience was about $3000. Endurance was close to the fact, which made them almost double. But they talked to me and said, "Well, we can only get you 60 approved." And, of course, then, they left it on my hands. The salesperson seemed to be straight, not trying to blow a smoke up my butt. I am having somewhat second thoughts, but I think I'm going to stick with them anyway because I don't want to open up another can of research worms. Even though I have probably another 15 days or so to cancel if I would want to. The best thing that could happen is I never have to make a claim.
Reviewed Jan. 1, 2018
I traded my truck for a brand new Chevy Duramax LTZ Z71 in 2016. The Duramax LTZ Z71 had a 103,000 on it and the warranty was out. I always try to look and think ahead and I know they're diesels and they shouldn't have anything wrong. But at about 40,000 while I was at Hobby Lobby dropping my wife off, the thing just puked on me. I was told that the pumps were made out of aluminum and they came from China. It came apart and when it did, it messed all the injectors up and the pump. New ones were put back on but they were the same parts, they came from China. That kind of put a bad taste in my mouth. Since the warranty was out, tried to have an insurance for it in case something happened.
Endurance was the best and everything was awesome. When I traded for this vehicle I got right now, I got a lifetime oil changes which is good. And the rest of it, I got it covered by Endurance. When I looked and tried to get insurance from the dealership, they were going to cost me the same amount of money and I was going to get 12,000 miles. I got 100,000 from Endurance for the same price. Their people were also polite, they helped me out and they gave me the best deal with the best coverage. They just now sent me my card. If I buy another used truck or I trade it in, I'll keep Endurance for the rest of my life. It's a no-brainer.
Reviewed Jan. 1, 2018
During my research, everything pointed to Endurance Auto being the best provider and I got it for my older vehicle. When I talked to their rep, he explained everything really well and from the time that I initiated a request to speak with an agent, it was a 24-hour turnaround. It went very quickly and smoothly. The customer service was absolutely very professional and knowledgeable about the product and the process. They were thorough with describing what the next steps were going to be and what my expectations should be. They were also right on target with everything that they described.
Reviewed Jan. 1, 2018
Getting a hold of Endurance Auto's team was easy. They called and I responded, and they sent emails and I responded. And there were no extra hoops I had to go through. It was straightforward. Our factory warranty went out and we feel more secure with a warranty given how expensive repairs are on my car. I googled the top 10 warranty providers and Endurance Auto was on the top. And I did a little bit of due diligence on them and they looked good. I had a little bit of phone conversation about how to set the policy up and pay for it. And the rest was via email. It was all very clear. I asked about the possibility that we would like to pay monthly. So, it's set up as an automatic credit card charge.
Reviewed Jan. 1, 2018
The car I have now is constantly in the shop and it is getting costly. So I decided to get a warranty and the initial set up with Endurance went great. I like their ability and speed to get a transaction complete. They knew exactly what to say and when to say it. And they pretty much had my questions already thought of because they were prepared with answers. The guy that I dealt with didn't hesitate and ran to it very quickly. The whole transaction took only a few minutes. Setting up my warranty, reviewing all the information and taking my payment was extremely fast. That was really helpful and they should keep that up.
Reviewed Dec. 31, 2017
Of the several warranty plans available through Endurance, I ended up selecting the all-around coverage of the Supreme plan, mainly because it had the least exclusions. Although it is the most expensive plan, I know I'll see a return if and when I need auto repairs. It's bound to happen sooner or later, and knowing I'm covered gives me peace of mind.
Reviewed Dec. 31, 2017
I just got my used car from my friend. I looked for an auto warranty because when I got it, it's already out of warranty. I saw Endurance online and I used the website that they compare in order to best fit for my need. The Endurance website looked legit to me and I read some reviews. So, I decided to try it out. The guy I talked to gave me a good deal. He is nice. We talked for 10 minutes and I thought he gave me a pretty good, decent deal. I've called too many companies and with Endurance, the payment is good. $100 for first month and maybe every month for two years. And I'm okay with that.
At first, they told me to be phoned up to get my oil changed within 30 days. But I called them for I just got my oil changed like 15 days before I get the warranty. And that was okay. Just send them the proof that I get the oil changed. And that's what I did. I tried to fax them but the fax number that they gave me was not working. So, I ended up having to email that to them. But my experience has been good so far.
Reviewed Dec. 31, 2017
Endurance's representative was very detailed. We spent 30 minutes on the phone and he answered my questions and explained everything. I got transferred to get everything finalized, and I learned that the initial rep didn’t mention that there was a limit of 7,000, so I was kind of caught off guard with that. But other than that, he was very nice, courteous and really pleasant to talk to. I also had to call the customer service at Endurance one time to see when my booklet was going to come in the mail. It was a really short call but that guy was very nice as well. I was very pleased, I got my information in the mail and overall, my experience was fantastic.
Reviewed Dec. 31, 2017
I just signed up for Endurance Auto Warranty and I have to wait 60 days and have 1,000 miles on the car for anything to be covered, which is fine. Our car was getting a bit older and we had it repainted last year and we thought it might be nice to have a warranty in case anything major goes wrong with it. I had gone online, so Endurance got my information and they contacted me back. But they seemed nice and they weren’t too pushy. I had another couple of people call and they were really pushy.
I liked that with Endurance, I could pay it out in monthly payments, where for some of the other providers, one has to pay a $3,000 lump sum upfront. I purchased the warranty on my credit card. They got to take $190 and then the monthly fee will be taken from my credit card each month. I’ve had a limited experience so far. And if everything turns out okay, it would be pretty nice and would give me peace of mind. But just from signing up with them, it was easy enough. They have a good program from what it reads.
Reviewed Dec. 31, 2017
My vehicle was on factory warranty but it was already having some pretty serious issues. I wanted to make sure that once the factory warranty expired I still have coverage. So I did a lot of research and looked at online reviews. I also looked at the Better Business Bureau ratings and narrowed it down on effective days and I got price quotes. With the other companies that were on my shortlist, I had to go through a dealer to get the coverage that they were sold. I prefer to work directly with the company instead of going through a dealer. And Endurance was the only one that made all those requirements.
When I first called to get a quote, I was just getting quotes and I didn't want to actually buy anything until I had a few competitive quotes to compare. And when I called Endurance, there was no problem getting the quote right away. But they tried to get me to buy right then which I understand. That's part of good sales or marketing. They would cut the initial fee in half but it's only good for that day. But they ended up giving the same price even though I waited a week before I made my final decision. So I called Endurance back and they had all my records and the previous information I've given them. So it was a very easy and smooth transaction.
Reviewed Dec. 31, 2017
Endurance is a great company with great customer service. And it was really fast and simple taking out the policy with them. We had just bought a new vehicle and we didn’t take the warranty out from the dealership. Their agent was very nice and knowledgeable. I gave her my credit card right over the phone, and there was no hassle making the payments for the warranty. Endurance has been excellent and I'd recommend them.
Reviewed Dec. 31, 2017
I contacted Endurance since I needed a warranty coverage for my Miata and their price was very good. The rep was really nice and very helpful. There were no tricks to it and I'm an attorney so I know a fraudulent thing. Endurance seemed pretty cool and then I got the written warranty package and all things were solid. I'm very pleased because now I know that if my transmission blows up on my little race car, it's going to be covered. I'm still within the 60-day grace period and I've made one payment so far. Overall, others should get Endurance too.
Reviewed Dec. 31, 2017
My warranty on my car was actually coming to an end. I've always wanted to keep the warranty on my car so if in case something does happen, I will not have any out-of-pocket expense. Endurance have really awesome reviews and they were the top one rating so I went with them. I called and asked several questions. The representative was very knowledgeable. I asked for a quote and she's very timely with it. She emailed it over to me the same day and she followed up with me to see if I had made any decisions on which company I want to go with because I had told her that I was looking to a couple of different set of warranty companies. She was very diligent about following up with me. It was a really good experience. In fact, I recommended my best friend to Endurance as she was looking for an extended warranty. She actually signed up and put an extended warranty on her Hotshot.
Reviewed Dec. 30, 2017
So glad Endurance has a live chat option on their website. As someone who is hard of hearing, it can be difficult for me to speak to people over the phone, even with my hearing aid. With live chat I was able to get assistance concerning a quote and receive information about setting up extended warranty coverage. Thanks for providing this inclusive feature!
Reviewed Dec. 30, 2017
Overall, my experience with Endurance Auto's representatives was good. They were professional and very educated. I made the initial payment and it wasn’t hard at all. I wanted to acquire an auto warranty for peace of mind and when I checked Endurance Auto out, I liked the rating they had and the overall performance that I read.
Reviewed Dec. 30, 2017
Considering what it costs now to work on new cars, it’s very valuable to have an auto warranty coverage. I bought a used vehicle and it’s in great shape, but I wanted to make sure that it had good coverage on it. Endurance Auto Warranty was rated highly. And their representative was knowledgeable and explained everything to me and answered my questions. It was easy to set the coverage up and Endurance worked with me with trying to get the payments in. And the payments are reasonable, considering what I was trying to do was get insurance on my car.
Reviewed Dec. 30, 2017
I had a 1999 Honda Accord before that was constantly breaking down. So, I thought when I bought a newer car, I'll purchase a warranty with other parties. I really don't want to deal with having to pay for major repairs like I did the first time around. Endurance was A+ rated. They seem like they were good and most of the complaints weren't that bad. It wasn't something so severe. So, I did a research and they seemed like the right fit for me.
Their reps were really good. They took the time to answer any of my questions and let me know that I can't make any claims for 60 days. Luckily, my car hasn't had any issues. When I first put in for a quote, they called me. They sent me an email trying to follow-up with me. The payment wasn't difficult as well. I just log in, put my debit card and they take them out automatically. The experience of purchasing the plan and them letting me know about the pricing and all was pretty good.
Reviewed Dec. 30, 2017
I liked Endurance's overall coverage as well as cost, and their consumer rating, too. I did some research online and I went to some of the consumer reports accounts. And I called and went through three different extended warranty companies and ended up selecting Endurance. I just had bought a vehicle and wanted to get an extended warranty on it since it was running out of its factory warranty.
The rep was really well-versed in what their programs were and helped me select the best program for the car that I got. And it was the kind of coverage I was looking for. The rep walked me through the program, went through some of the on-boarding processes as far as wait times and other things before the warranty would be in effect, and went through the different cost structures as far as the payments. So, it was a very good interaction. Making the payments was easy, too. I did the initial payment and then set up the payment structure for the timeframe that we have selected.
Reviewed Dec. 30, 2017
The cars now have so many automated electronic devices that I wanted to make sure that I was covered and didn't have any huge expenses. I checked on Endurance and Ally. And Endurance just sounded better. I compared the cost and Endurance said they were the number one. I also didn't particularly want to go through a dealership. And I didn't have to with Endurance.
I had looked at all the different plans and I've talked to Endurance over the phone a couple of times and hadn't done anything. I knew which one I wanted and then they called me and reduced the price a little bit. So I purchased the warranty over the phone and it just took about two minutes. I gave them my credit card number and they billed me the first payment and sent me a copy of my warranty. I have payments for two years which I'm fine with. I'm a widow on a fixed income and pretty much on my own. Paying $115 a month for two years to make sure anything that goes wrong with my car will be covered seems worth it to me. And I got the policy that covers everything. I haven't used it yet but I would recommend Endurance.
Reviewed Dec. 30, 2017
At some point, my 2007 vehicle is going to break down and I thought it'd be better to spread out payments instead of having one big lump sum payment. I spoke with a provider and I had a pretty awkward experience with them on the phone. Another provider didn't offer as good as a coverage plan like Endurance. Endurance had the best reviews online and their rep was pretty good. She was knowledgeable and explained what the plan entailed as well as the cost. It was just straightforward.
I bought the plan three weeks ago. I just made a credit card payment over the phone for the down payment which was easy. I'm supposed to be getting a bill any moment now and I have to make the monthly payment. So far, it's been a good experience. The online reviews and the ease of getting the plan and the information packet with everything that was pretty detailed were great. The only thing was feeling the pressure to get that first-time caller discount where if you decide to go with a plan right then and there then they honor the first time caller discount. But if you want to think about it for a couple of hours or a day then you don't get that discount. I found that ridiculous. Other than that, Endurance offers a good plan and they were a little less expensive than the other companies that I talked to.
Reviewed Dec. 30, 2017
I plan to keep my truck for some time so I wanted to extend my warranty on it. I got a very helpful Endurance specialist who was both professional and courteous. I received a letter from them telling me about how my payment is going to occur and it seems to be fine. It will be on autopay from the card that I used when I paid the initial down payment. Overall, it's been an excellent experience and I hope that if there happens to be an issue, Endurance would resolve it to my satisfaction.
Reviewed Dec. 29, 2017
Enrollment was quick and easy. I haven't had to use the service as of yet because I haven't had any service issues with my vehicle. I don't anticipate any problems. I did the research on this company and I'm really confident that I chose the right.
Reviewed Dec. 29, 2017
My experience with Endurance was good. At first, I spoke with three or four other warranty companies, but the customer service experience from Endurance was the driving factor for me. We had a long call, about 45 minutes. But the person was very knowledgeable and he had answers to all my questions. Not only service but he also was able to talk to his supervisor and get the quote to match some other quotes that I had. Given the matching quote and the better customer service, that was the decision maker for me. Everything looks fine. It's going well. I had to do an oil change within the first 30 days. My cover is not due for the oil change but because of the policy, I still had to do it but that was also okay and the process went fine. The sign-up experience was very good and they made it easy. All the numbers were explained well.
Reviewed Dec. 29, 2017
My BMW was going out of warranty, and it could be expensive to repair. So I thought, “Well, I’ll just do a little more insurance on it.” I got about 61,000 miles. I bought the car in April and it was going out of warranty in June. I was away and I came back in July, and I read in the fine print as it were, that I need to have an oil change. So, I got the oil changed, called Endurance and said, “Look, I was away. This car doesn’t have any more miles on it.”
So when I bought the Endurance policy, I did not do the oil change because I didn’t read it. But now I’ve done it and I’m very happy so far. They thank me very much for telling them and being honest about what had happened, and they said that's fine. I was grateful for that. Because I paid two months on the insurance and I hadn’t done what they wanted me to do. On the other hand, the car had not been driven, so we’re okay. They’ve done a very good job. I’m very pleased with Endurance.
Reviewed Dec. 29, 2017
I've had my Endurance policy for about a year. I got them after I did a little research on the internet. I found them to be one of the better extended warranty companies. It was a very good purchasing experience. The reps were professional and courteous.
Reviewed Dec. 29, 2017
The people at Endurance keep on getting mixed up the payments I’m supposed to make. So I called them and supposedly they fixed that. They were supposed to automatically take the payments but it doesn’t look like I see a payment coming out of my account. They were also supposed to send me out a new copy of the policy but they never did that. Then I had questions about the electronic parts that were covered and they told me different things. One person told me that it wasn’t covered but another person told me that it was. I’m not really having the best experience.
Reviewed Dec. 29, 2017
I have a car which is pretty expensive to get fixed and my old warranty for the car was expiring so I need a new one. And with all the list I had, Endurance was the one giving me the best options. But I do have complaints about how they've been treating my complaint. I had an issue with a part that goes into the engine. And it's part of the engine. The motor doesn't run without it. Now, they're saying it's not on the list. If it doesn't work, the car doesn't start. My dealership has been back and forth with them, but they're not trying to resolve this. So now, it has to come out of my own pocket.
And it's hard to get hold of their technical advisers. My dealership had lots of problem getting hold of them. The guy who was looking after my claim, the dealership tried to call him a couple of times and left him a message, but he never called. So I paid for the part just get it done. And then I called Endurance and they said, “Oh, you need to start a new claim". But nobody told me or anybody else that we need to start a new claim. They did not fixing this specific issue. They signed up the contract, and now they're saying this specific part is not insured or under warranty.
Reviewed Dec. 29, 2017
The Endurance Auto reps were very understanding and they're willing to work with you. So far they answered all my question and they did a pretty good job. I called them about a very minor claim and the specialist said that I should just got to the dealership and have them file the claim and it should go through. So I'm going to see how smoothly this goes. But they have great customer service so far.
Reviewed Dec. 29, 2017
My car was in a high mileage so I thought it'd be a good idea to have an extended warranty for if it needs a repair. I looked and talked to a couple of warranty companies, and the guy I talked to from Endurance was really nice and helpful, so I went with him. He was real friendly and informative and he didn't pressure me. He told me if I thought I might want to think about it and if I wanted to look over the information. The payment was really easy too. I gave back the files and gave him my information. He did it all for me.
Reviewed Dec. 28, 2017
Endurance's customer service was excellent. Their reps were polite and answered my questions. Payments were easy, too, since they give you several different ways which is convenient for you.
Reviewed Dec. 28, 2017
Great company!! Excellent service. I called in to get several questions answered about my account. The person I spoke with was very polite and knowledgeable. She also was very willing to research my account to see if I had access to the right information. Which was very important for me to know.
Reviewed Dec. 28, 2017
When I purchased my car, it was used and had 25,000 miles on it. This is basically my third car in my life. So I always get an extended warranty because I put a lot of miles on the car. I always try to be prepared. You got to keep up your basic maintenance and everything in order for them to last. So that’s why I try to do. I drive extremely a lot with my traveling from home to work is about maybe 45 minutes to an hour a day. I really need the warranty because I put a lot of miles on my car. When I signed up for it, I had 63,000 miles on my way, and it’ll go all the way up to 123,000.
When I called Endurance, the wait wasn’t long. A gentleman got on the phone. He’s very nice and he explained everything. They basically told me the price and what the auto deductible from my checking account would be every 16th of the month. They gave me the ins and outs. They explained everything and I signed up for it. I just made my first payment last month.
It was convenient and very pleasant. The person on the other end of the phone was a very pleasant speaker. He was very confident. He asked me if I have any questions. I haven’t got it at the moment so they basically told me I had to wait 30 days to file a claim if I need to file one. So now I'm prepared, so if anything comes about, I do have the warranty and hopefully they’ll cover everything. They’ve told me they cover everything and my deductible will be $100, so I am pleased about that. I'm very happy at the moment.
Reviewed Dec. 28, 2017
My daughter has a very nice car but it's 6 years old and it has quite a bit a mileage on it. It still goes though. People sent me stuff for warranties for it but the problem was every time I looked them up for reviews, they always didn't have very good ones. But one that kept coming out really good was Endurance so I thought even though it was a little bit pricier, they seemed to have the highest reputation. They were professional and honest and I talked to an impressive rep. It’s only been a couple of months but looking at all the emails and everything else, Endurance seems to be well on top of it.
Reviewed Dec. 28, 2017
I had a really good experience in buying my warranty from Endurance. I made a call and talked to the gentleman. I reviewed some other companies and then I made the decision to go with them. I've used it one time this month, but it wasn’t covered it seems. The dealership contacted them. But Endurance is the only one I would consider if I want to cover my car from expenses. I’ll recommend them. I know based off the coverage of what I read and understand that they stand behind what they do.
Reviewed Dec. 28, 2017
The car we bought didn't come with an extended warranty. We were calling around different places and checking their prices. And Endurance had a better price than some of the other companies. Their representative was nice. She gave us all our ins and outs and every question that we asked her, she was so prompt with us. And even under their warranty, we can take my wife's BMW to the BMW shop and not just in a little shop around the corner. Setting up the payment plan was easy, too.
Reviewed Dec. 28, 2017
Out of the folks that did auto warranties, it looked like Endurance had the most comprehensive coverage. Their reviews were good as well so I decided to sign up with them. Talking to their sales rep was a fine experience. The person I spoke to was knowledgeable and informative. The process was quick. Payment was relatively simple as I paid through my online bank. But I ended up finding out that they didn’t cover as much as I thought they did. So I’m thinking at this point about cancelling it because I’ve had a couple of things come up and nothing has been covered yet. I have made three calls and said “Hey, I got this problem with my car” but they knew what was covered and what wasn’t. As far as the customer service, it was fine. It was the service aspect of it that was lacking. Nothing was covered and that was why I purchased it in the first place to try to get some stuff covered.
When I tried and called them once to cancel in November, there was some misunderstanding to stay as customer. They said “What if we pay November for you and just give you another month to think about it?” and I said okay, so I was fine with that. So my payment is due December 29th, but since then I’ve been receiving letters from them saying that I haven’t paid and they’re about to cancel me. But I hadn’t had time with the holidays. I would call them, but apparently the person who said they were going to cover November, it appears though it never got done. So now it’s looking like I haven’t paid and not looking to cancel. So I’m not sure what’s going on there. It almost seems like they may have bamboozled me a little.
Reviewed Dec. 28, 2017
The Endurance rep that I worked with was really good. He was a down to earth guy and he knew his stuff. I got a quote from another place that was a little bit lower than Endurance, so he met it. The payment plan setup was easy and I did the automatic draft. Everything was pretty easy and the whole process took about 30 minutes. I called Endurance recently to reset my own draft day and the little lady was very helpful. Overall, Endurance is easy to work with and they are competitive in their rates. It's a good money for the coverage and I recommend them.
Reviewed Dec. 28, 2017
I travel to Houston daily, and because the warranty on my truck was out, I wanted an extra coverage just in case. I was looking online for the best extended warranty plan and Endurance came up as number one. Their customer service was really good. I dealt with two different people and both of them were great and very knowledgeable about their information. The first guy called and gave me the quoted information and helped me out with my question. And then the manager called and gave me a follow-up. He got a little more in depth, gave me the information if I wanted to add multiple vehicles, and he was able to give me a better pricing.
Reviewed Dec. 28, 2017
I have Endurance Auto warranty on my used truck. I only have a little over 73,000 miles and the truck is in great shape. But the warranty is worth it to me. For $100 deductible, it's like having a new car warranty on a good used vehicle. When I went on the internet and asked for the best used warranties, Endurance came up number one. I talked to one guy and then he turned me over the last couple of minutes to someone else. But everybody was knowledgeable and seemed to know what they were talking about, and they were up on their game. The overall experience was very good.
Reviewed Dec. 27, 2017
My experience in dealing with Endurance was okay. But I’m in the process of revamping our decision. It has nothing to do with Endurance. I would love to extend it but I decided to terminate because I have some responsibility. I wish I could cancel the policy over the phone or online and get a refund quickly but I’m not able to do that.
Reviewed Dec. 27, 2017
When I looked at the Internet, Endurance had the highest favorability of a provider, of what I was looking for. And that drew my attention. Everything that I saw was greatly positive. You can get a cheaper price but then you may also get a cheaper product. So for the price that I'm getting from Endurance, they'd do better. I talked to an operator on the phone and the gentleman told me what would be offered to me in case I ran into various types of difficulties. He was very polite. He answered all of my questions.
To find out what I needed, he asked me various questions and I answered them sincerely. I liked what I heard and I chose. I have already read through, although not completely, the documents that were sent to me. I told him I drive alone now and I just wanted to have the assurance that if anything happened to the car on the road, I'd have someone that will be able to come out to me, without me trying to flag down somebody. From what I read, they were going to charge against the credit card number that I gave initially, monthly. And that's fine with me.
I was with another company ages ago. It was similar to Endurance. I never had to wait. I would always have service come directly to me, which the car removed from the highway, I was immediately taken to a place where I could get another vehicle that I could use until such time my vehicle was repaired. That's what I'm looking for from Endurance Auto Warranty. But I'm not looking for that difficulty and I pray that it does not occur. But sometimes, you have to go ahead and have the assurance. In that way, whatever happens, somebody's going to be looking out for you.
Reviewed Dec. 27, 2017
I didn't want to incur any additional expenses if they should come up on my vehicle. So I decided to get an extended warranty. I did an internet search and when I found Endurance, they have more reviews that were positive. So I called them and talked to their specialist. It was a great experience. The rep was totally professional, willing to give me information, call me back, have me think about it, and call back any other questions. He was not pushy. The representatives of Endurance are knowledgeable about their product. And they're easy to work with.
Reviewed Dec. 27, 2017
Over a year ago, my wife needed an extended warranty for her vehicle. The Endurance sales guy I was speaking with was very helpful and really good. When we had a little issue with the car, they put a new air conditioner in her vehicle. The process went smoothly. Having the warranty is very valuable and I’d recommend it.
Reviewed Dec. 27, 2017
Very unhappy with Endurance. I had three issues with my car. And none of it was under warranty. I had to pay money in advance for 30-45 days. I was insured October. I had something wrong with my heater. The coil wasn't working right and they said, “No, that wasn't covered". So, that cost me a lot of money. I also had an issue with my power steering where the tube broke and the power steering fluid was leaking all over the place. And they say that wasn't covered.
When I had a warranty before with Ford, they don't cover the luxury items like my convertible and the bumpers, which I understand. But the coverage of a power steering, that should be under a warranty. But, it's not. I'm shocked by that because I think that power steering would be essential. And it's not a wear and tear or rusty. I feel that I'm not going to waste $2,000 and using out over $1000 already on my car.
When I talked to customer service, they were okay. One man was nice. He took a $100 off the one month which was nice. But, then the other one said," Sorry there's nothing we can do, that’s policy. You got to get a more expensive policy”. Who's going to spend $3,500? I can go buy a new car and it can be a down payment on it. It's just not worth having the warranty. So, I canceled.
Reviewed Dec. 27, 2017
My girlfriend purchased a Jeep and wanted an extended warranty instead of going to the dealership that charges interest on the extended warranty. We reached out to Endurance Auto and purchasing the warranty from them was smooth. I was kind of dreading but it was an overall good process. They helped us out, and there were some military discounts that were applied. We reviewed different scenarios and prices and looked at different options and discounts that they had at that time. We also looked at the plan that would benefit us the most, and we're happy with the one we purchased. Endurance Auto is a high-rated company and our experience was professional. We were looking to get the extended warranty for our insurance, and ensuring that the car is going to last and we will not have to worry about anything. And, everything went well.
Reviewed Dec. 27, 2017
They were honest and professional at Endurance and they were very on point during the signup. But I wish they would respond back to my request for the policy to be cancelled. What I currently have is equivalent to what Endurance is offering. Theirs is good because theirs is four years while the one I have is for two years. I was going to switch but when I realized what I already paid for the one I have, I thought I might as well just keep it. I canceled in December which was within the 30 days but I've never heard back. If they just respond back, that would be helpful.
Reviewed Dec. 26, 2017
Sheila was very positive and clear and wonderfully kind. She answer all of my questions thoroughly and Make sure I understood my policy. I would most definitely recommend Endurance to friends and family, Because of Sheila I'm going to stick with my policy and tell all my coworkers about Endurance extended warranty.
Reviewed Dec. 26, 2017
We just purchased a used vehicle that was out of warranty. Immediately after, I got a warranty with Endurance. I had a good conversation with their rep and my questions were answered to my satisfaction. The only thing was because I put the inquiries out there on the internet, I had been bombarded by everyone in the world, about 30 phone calls, telling me that they were contacting me about my Honda Civic that was out of warranty. I had to tell everybody that I had gone with Endurance. It was really annoying. Other than that, everything has been good. I have been very satisfied and I am hoping that won't change if we ever have a claim.
Reviewed Dec. 26, 2017
My car dealer's warranty was expiring. So I looked warranties up to see who had the best one, and I chose Endurance. I signed up with them over six months ago and so far, I haven't had any problems.
Reviewed Dec. 26, 2017
A friend of mine told me about Endurance and he said it was pretty good. So I decided to give it a try and see how good it is. The reps gave me a lot of information that I needed and the price and the things they talked to me about my warranty were pretty good. Hopefully, it is what they said it would be and that they'd be the best company that people could deal with.
Reviewed Dec. 26, 2017
When I bought my car, it didn’t have a warranty. I kept getting all these mail saying that my warranty is about to expire and it was going on for about a month and a half. I actually called the company that was sending them just to see what it is because I don’t have a warranty for my car. It’s something that’s nice to have. When I called them, they told me who they’re representing and I was like “Screw these guys. I’m just going to call the company directly,” because they would have charged me probably almost double the price to where somebody else is going to call me because they got to make some money too. So I just called Endurance directly and here I am with a warranty for my car.
Jaime was awesome. Very helpful and explanatory of what to expect, how things work and what my options are and in case we laid out my plan. She is very friendly and professional. She did a good job. But I still have three weeks left until I can use the warranty, which sucks because I actually have some things I need to have fixed on my car. Still, I got my warranty just in time. And I’ve already recommended Endurance to a couple of my friends.
Reviewed Dec. 26, 2017
Purchasing my Endurance Auto warranty was a smooth process. When I purchased a vehicle, one of the private sellers assured me that the vehicle was covered under a CPO warranty which was not true. After I verified it would end up used, I had to get the vehicle covered to save money on expenses. With what I checked, Endurance had the best reviews. Their representative was really good, and our communication was clear. I really hope that with the information that they gave me, it is really worth me inquiring and doing business with the company. But everything is perfect, so far.
Reviewed Dec. 26, 2017
My auto warranty had run out in a hundred thousand. I researched online for auto warranty providers and I felt better going with Endurance. Setting up my payment was easy and overall, my experience has been good. I would recommend them.
Reviewed Dec. 26, 2017
My warranty has been good for my BMW. And a BMW is very expensive to get parts fixed. The sales rep who sold me my warranty was very professional, courteous and kind. He was very respectful as well. Buying it has been a good experience. I'll recommend Endurance because it's a company with good ratings. And the reviews I read were all good.
Reviewed Dec. 25, 2017
I called in to cancel my policy, because I wanted to go through my manufacturer for an extended warranty. I spoke with customer service who said I had to speak to the cancellation department (Customer Service is the cancellation Department). I waited on hold for 22 minutes and I was hung up on. When I called in again I got someone on the phone who told me that they have been covering my car since it’s been built which we know is a lie because my manufacturer has been covering my car. He stated I should do my research and contact the dealership who will verify the same thing.
He give me his extension number to call back. When I attempted to call back of course no answer. I then attempted to call back a few moments later. I got someone else on the phone who tried to convince me for 30 minutes to keep it. He finally stated that they would have my policy cancelled and since the payment was scheduled to come out that day Dec 14th. And that it shouldn’t post to my account. He also stated I would receive an email. Never received an email and I was charged eight days later Dec 22nd. Super shady.
Reviewed Dec. 25, 2017
My experience in buying my auto warranty was fine. I had no issues with Endurance. Their reps were friendly. They explained the benefits and how to file a claim. Payments were easy too.
Reviewed Dec. 25, 2017
I've had Endurance for three months for my old used vehicle and so far, I didn't have any experience that was not pleasant. Signed up with them since they seemed to be well reviewed and it's been fine so far.
Reviewed Dec. 25, 2017
Talking with the people from Endurance and getting signed up were pretty easy. I didn’t make up my mind on the day that I called and talked to the first rep, but somebody called me a couple weeks later after I had the car and by that time, I was convinced that there were too many bells and whistles on my car to not have it insured. I put it on automatic payments and I need to switch it to a different account.
Reviewed Dec. 25, 2017
I was satisfied with my purchasing experience with Endurance Auto. They were very helpful and nice. And the lady rep I spoke with was very knowledgeable about the different products and she recommended the one that I have. My factory warranty is getting ready to go out on my high-end car. I talked to three warranty providers including Endurance, and their packages were similar but the price was different in the mileage they offered. Endurance was a lot lower than the other two.
Reviewed Dec. 25, 2017
We knew we needed an extended auto warranty when the car's regular warranty went off. And since Endurance had a better package, we decided to sign up with them. It was easy to work with them. It's been a good purchasing experience.
Reviewed Dec. 25, 2017
I got a good plan with Endurance Auto Warranty, which I would be paying off in two years. And I looked at buying an auto warranty due to a $1,500 repair on my car. I went online and I looked at Endurance and they didn’t seem a bad deal.
Reviewed Dec. 25, 2017
I wanted something in the case transmission, engine or some expensive really went out on my car, it's the first nice car I've ever had. And a friend of mine had told me he bought an extended warranty and it worked good for him. But a lot of people had told me that they had bad experiences with other warranties. But everybody at Endurance was great. My rep gave me a fairly low per month price that I thought I could afford at the time. Social Security is what I live on and I'm on a limited budget. And at 137 down, it was pretty tough on me but I was willing because he convinced me that it was good. And I called a couple of dealers and they said that they had experience with Endurance and that it was okay.
One thing that turned me off though was the grace period, 60 days and 1,000 miles. I don't drive very much and it would take me a long time to put a thousand miles on my car. I figured that if I paid 137 and I paid 107 a month and it will be months before I could even use it, there would be no grace period. But I understand from a business viewpoint they had to do that because people would use them and cancel.
Endurance is an okay company and I saw online that they had all kinds of awards for being straight with people. That was another reason that drove me to them. I even told my brother about them. But I wasn't with Endurance very long. I had to cancel because I came down sick and I needed the money to help pay my medical bills. I had 30 days to cancel and I called to do so. I told them that I would not forget them and if my health improves and I get back on my feet then I would be back because I'm still interested in a warranty. The gentleman that canceled the policy for me completely understood and wished me luck.
Reviewed Dec. 24, 2017
I’m going to keep my car as half a hundred thousand miles. I got Endurance and they have been good and they weren’t pushy. But their rep gave me the wrong phone number to call back. It was someone else’s office, not hers, so another guy got credit. Other than that, everything was great. I've had my warranty for about a month and I’m still in the grace period.
Reviewed Dec. 24, 2017
I always get auto warranties when I buy vehicles. So when a friend told me he got Endurance, I got online and I looked at the comments which are pretty good. The price seemed good too, and I can afford that. My experience has been pretty great. This warranty is good to have and I feel better. I had a little miscommunication last month wherein they took the money out but it hadn't gotten there yet. But everything worked out right.
I had talked to a lady because one time I got my stuff done. I paid my bill and she took the money and they were telling me they didn't get the money in the process. I called back a couple of days later and they said the process went through, so everything was good. Their men were very helpful. They made me feel real comfortable and make me feel at home. They have been doing a good job and I'm glad that I chose Endurance.
Reviewed Dec. 24, 2017
I had looked up Endurance online and they got a lot of good rating. I also spoke to a couple of my friends and one of them who used them said that they were a great company. The person I spoke to when I signed up was great and helpful. So far, I haven't had any issues.
Reviewed Dec. 24, 2017
They were very professional and they knew what they’re doing at Endurance. There was a little bit of an issue at the beginning where I gave them the wrong mileage, but they came back and changed it without any issues. They were very friendly the whole time. They also offered me multiple ways of doing my payment and I chose the way that I wanted to do it and got it done. At this point, they’ve done everything that they said that they would do so I’m satisfied with them.
Reviewed Dec. 23, 2017
Endurance Warranty DOES NOT honor their warranty when it is time for a claim. I had them for over a year and my first claim they tried to put aftermarket parts on an AUDI A8, but the dealer told me in time. The second claim (12/2017) Endurance denied the whole claim based on my wheels (for a thermostat... really). I have reported them to BBB.org and many other places (like this site). Please DO NOT fall to these scammers/LIARS.
Good Luck.
Reviewed Dec. 23, 2017
I am totally unsatisfied with Endurance. And I've talked to the Consumer Protection Agency and the Attorney General about some of these issues. I am a business man myself. I've never had a warranty that nobody can tell you anything about anything hardly until you have a claim. I haven't had an issue but one issue that I had and they didn't cover it. I have a vehicle that I bought used. And I took it in for they said all the electrical was covered. The guy told me over the phone in detail all of these. And then when I had the occurrence of electrical issue, they say that's not covered.
I think it's a whole lot of propaganda and a lot of these warranty companies including home warranties. These people who sell this stuff, they do a lot of hype. You find out that they told you something that would be erroneous just to sell you a policy. They're so confusing because they tell you one thing, and then you have to find out from one of the real pros about it. The Attorney General said the same thing and so did the Inspector General. I talked to all of them.
So I was very unhappy. They need to honor what they say even if the people make a mistake and don't understand what it is that they are selling. Do not just make people pay for something after the fact. What we got this warranty for is to cover us in case. I asked if the electrical is covered, if the AC is covered. The guy went over all his stuff in details.
When I had the issue, I had a $284 repair I had to have done at the repair facility, because it’s electrical. The guy called in, they told Endurance it wasn’t covered. They also told me that the axle in and related to the thing were covered. I had to take it to a company because I was having a vibration. I thought it might have been bent axle. The guy told me that he felt that it was the bent axle that was causing it to vibrate at a certain speed. Called in, same thing, "Oh, that's not covered." And that makes me mad because I'm paying money out of my pocket. And I can't get any resolution.
It's not about what it cost me to get the car repaired. It is about the principle. It's about satisfying customers in a win-win situation. Endurance needs to look into this and get this mess straightened out. I've had a claim already too. And neither one of them was covered but I was told they were. I would have taken them to the shop, if they were not. I know what is not covered that’s why I carry the extended warranty.
And then I have the electrical issue with the break engine. They got it up there and said, “I’m going to check in through some pieces under warranty. Do you have extended warranty?" I said, “Yes". So, I gave them extended warranty. But it took three or four days to get in touch with somebody. And I was down there losing money. Finally, he called me back and said, “Well, they told me it wasn't covered". I called them back, same thing. That's not covered. Well, what the heck is covered?
There's so many of these extended warranty companies out there. And they are not doing nothing but growing money and paying no claim. The Attorney general already told me that. They said they have more complaints than they do claims. Because the claim that are filed were denied and they are not denied until you have something. And then they tell you that. But in the interim on the time they sell it to you, everything under the sun is covered. And I'm not saying that literally, they will say everything is covered, like the things you ask questions about.
Reviewed Dec. 23, 2017
My car had six years and 80,000 miles, so I got a warranty for it. I had done my research in advance and when I called Endurance, the rep confirmed what I was already expecting. Their customer service is excellent. Endurance seems like a good company.
Reviewed Dec. 23, 2017
Purchasing my auto warranty from Endurance was quick and easy. Their reps were kind and the one I talked to didn't force anything. Everything is fine from my experience. I would recommend my friends to Endurance.
Reviewed Dec. 22, 2017
My wife is a female driver in Long Island, New York. Although she has a fairly new car, the warranty with Toyota does not really speak to the Toyota name and it ends up in 25,000 or 30,000 miles. Which is very young age of such a monster truck to end up warranty in such early stage. So I wanted to make sure that she's safe and secure. Whether we use it or not, that's a peace of mind there. I have a very legit and strong reason for choosing Endurance. I've called a couple of companies but the Endurance sales person said, "Well, I want to have your business. How can I make this work?" That's what made me stay with her on the phone. And at the end, she scored. They are type of work-with-you and work-with-me people. Very easy to get an agreement with them.
Reviewed Dec. 22, 2017
The current warranty of the vehicle I purchased was going to run out shortly and I definitely wanted to be covered. When I was reading online at the customer reviews with the Better Business, I found what Endurance's rating was, and they were higher. They were around a lot longer than some of these other guys. And I wanted somebody that was around for a little while. Their reps were good and professional. They weren’t pushy, which I like the most. They were knowledgeable folks.
At that time, I was thinking about going with another company ‘cause they kept sending stuff. But I called back and the lady from Endurance explained some things to me about how if I didn’t use it, they were going to refund the money, so I decided to stay home with them after that call. I was satisfied and I would recommend them since their reps seemed like they know their stuff. My friends would want to go by one of the newer ones that hasn’t been around that long. So I would definitely tell them to go with Endurance.
Reviewed Dec. 22, 2017
I just bought a ‘05 Nissan Titan and it only had a 130,000 miles on it. I wanted to try to keep it nice and that way if anything ever happens to it, I like to have some warranties because repair bills are through the roof nowadays. I had read good reviews online about Endurance and everything weren’t bad. It didn’t have very many derogatory reviews by former customers. So I got my warranty from them.
I had a good experience with Endurance. Everything has been really good with them so far. But I was coming to a situation where I don’t know if I’m able to make the payment on time next week or next month but I’m trying to work all of that right now. We're setup on a monthly payment right now because my plan is that when I get my taxes back, I'll go ahead and pay it off and be done with it.
It’d be a good idea to have with the way everything is nowadays. You don’t have to have so much coming out of your pocket right away to get your vehicle fixed. It won’t put you down on a hole so quickly. Endurance have nice people to talk to who are very helpful. I’m actually thinking about getting another one for my mom’s car because she’s got a 2013 Kia Soul that doesn’t have a warranty on it anymore until it got 67,000 miles off of it. She only drives 6,000 miles a year, so I might be getting one for that too.
Reviewed Dec. 21, 2017
I bought my wife a 2013 BMW X5 and the warranty was up on it. And the car company was trying to charge me a whole lot for an extended warranty package. So I got online, did the research. And when I researched Endurance, they say they were part of the Better Business Bureau. One of the things I do with companies now is I go to the Better Business Bureau and look at reports, consumer reviews. They had a few negative reviews but they had mostly favorable reviews and that's what I looked at. I was able to find them on Better Business Bureau and that's what made me choose them.
They were very friendly. The rep assured me how they covered things the way with what I paid now and how long it'll last. And when my coverage ends, I can always extend it. Give them the year and type or how old the car is based on different types of coverage at the time. Payment is real easy, too. Although I have to call in. I wish they would have a site where you can go online and pay it because I like paying like that. Either have it set up on autopay. Every time I call them to make my payment, they make me feel as family. They're very polite from the beginning to the end of the call. I have a great experience with Endurance. I'll recommend them highly.
Reviewed Dec. 21, 2017
Endurance is considered the best auto warranty in the nation, so I signed up with them. The rep that I talked to was great. Payments to Endurance have also been easy.
Reviewed Dec. 21, 2017
I like my car and I brought it brand-new. So, when my initial warranty run out, I wanted to extend it. So, I went online and did my research. Every time I did a research for extended warranty, Endurance kept popping up. The reviews came up pretty good and it’s pretty consistent, so I decided to go with them. When I talked to the guy that was initially handling my case, he was very accessible. We had to go through some numbers but they were very flexible.
Reviewed Dec. 20, 2017
Endurance's customer service is great. But I’m not so pleased with the actual service. There’s major issue that come up and it’s not covered. It’s not fair. My shock compressor is going out. And I was told that a lot of things would be covered and this is something that’s come up. I’ve done everything they’ve asked me to do as far as getting the oil change, and make the payments. But this is a $800 repair, and I don’t have it, and I’m supposed to get serious deals. That was my whole point in getting the warranty. This is my first claim and so far, I haven’t had anything where they’ve actually covered. Even wants to callback or anything to have it tow to a shop, that’s on my experience they’ll be doing. Endurance should do something more clever. Add some more things to the coverage.
Reviewed Dec. 20, 2017
For peace of mind, I decided to get an extended warranty from Endurance. I just didn’t want to have a car without it. The people at the sales department were good. But their price could be a little bit cheaper. Still, it was all good.
Reviewed Dec. 20, 2017
My car's mileage has just over 30,000 and it's going to be five years in May. I was supposed to be able to get the warranty on my Jaguar because of low mileage. And then when I attempted to get it, Jaguar didn't provide it. They sent me to their provider but it wants an astronomical amount of money and I refused to pay that. So I started searching. And after basing on the reviews, I chose Endurance.
The lady I worked with sent me quotes, a policy, what it would entail, all of this stuff for my husband to review at first and compare it to what Jaguar was proposing. We went back and forth with the quotes and working with my husband, made sure he is satisfied with it. We worked on this for a few days and the rep has been very helpful. I then paid it in lump sum and got a discounted fee. My husband has the Mercedes but he didn't purchase a warranty. His Mercedes is just turning two years and he has less than 5,000 miles on it. And depending on what happens with Mercedes, we might have to get the warranty through Endurance.
Reviewed Dec. 19, 2017
I have extended warranty for every vehicle that I've ever owned. I used to do it through the dealership, and then I wasn’t getting all they said I was going to get, so I never did it again. Their sales agents were professional. I once filed a claim for the BMW, because the starter went bad. The warranty is very valuable. My experience with them was all good. They're excellent.
Reviewed Dec. 19, 2017
The specialist that I talked to was helpful. My buying experience has been fair and payment was easy, since they are made through my bank. I've had it since August and right now, I'm satisfied with it.
Reviewed Dec. 19, 2017
I have some expensive cars. So when Endurance was recommended by the car dealer that I purchased my car from, I contacted Endurance. They were very helpful. Because of that, I decided to purchase the warranty for a second car. They answered the questions that I had. They were a little bit more trustworthy than the other people that I dealt with and were very knowledgeable about what I was looking for. I felt they offered me the best thing for the car that I had. They do that well and they should continue to. I’ve actually recommended them to a friend. We were just talking and I said, “Well, this is the company that I used and you may want to at least contact them and see if that’s what will work for you."
Reviewed Dec. 18, 2017
I had one mechanical thing that I had Endurance do and they did it. I needed a rack and pinion steering unit because it was leaking. So I called them up. I told them what my policy was and they looked it up. I told them the part. And they say, “Yeah, it’s this.” It should be covered. But you won’t know until the representative goes in. They send their own rep in. They look at what’s going on and they decide.
By the time the inspector went in and everything was okay, Endurance sends their own parts. So by that time, it was three weeks before I got that done. Maybe it was because it was their first time dealing with this people. It cost me a $100 deductible for doing it and then they just send the part and the other bill. Actually, it cost me 40 or 50 more than they told me because Endurance only signed off an X amount of hours to do the job. Endurance didn’t want to pay for an hour’s work to put the part in. I am frustrated, but you don’t have that many companies that will ensure a used 2009 car with 100,000 miles now.
When they put in the rack and pinion, they realigned it and I am a little leery on myself right now on the alignment. I also said the passenger side motor window, when you put it up or down, you hear a grinding noise instead of it just being smooth. They told me the motor was going to go. They said, “It still goes up and down. The motor still works. We’re not replacing it. You have to wait until it actually goes.” It’s going. So I said, “So you’re going to make me wait, God forbid, it goes in the dead of winter and it’s in the down position. I can’t get it up. You’re going to make me freeze my butt off because you don’t want to pay for the one part to go in?”
You have the motor going on the window. It probably cost them $20 or $50 and they won’t do it. They’re making you wait until the part actually breaks. I was disappointed because nobody said that they were used or refurbished parts that they put in. And the plan they told me I needed for that car where all the digital and the screens they’re covered, it’s costing me $3,000. So when you pay $3,000, you don’t expect refurbished parts.
I have a 2009 Infiti, but they didn’t use an Infiniti part. They just put in whatever part was given to them through Endurance. And they told me it was a refurbished part. Insurance is you put a new part in. I didn’t complain, but I told them that I was upset with paying extra for the labor cost. They should have picked that up. Not all costs are the same. An older car, when a part goes wrong, it takes time to get those bolts out because everything’s seized up in there. I just don’t want to ruin anything with my relationship with them because next time, God forbid, I need their service, they’re not going to do it.
Reviewed Dec. 18, 2017
Over a year ago, I bought a car and decided to get an extended warranty for it. I Googled extended warranty, then Endurance was one of the companies that came up. They had better ratings than some of the other ones, so I chose them. Buying the warranty was easy. Their reps were fine. No issues. Answered all my questions.
Reviewed Dec. 18, 2017
I'm new to the US. So, when I got here, I needed cars. The cars I got were not new. They were used cars. And considering that maintaining a used car can become very expensive, I looked around for the best warranty services and I happened to see that Endurance has a good rating. I then decided to buy a warranty because it made me feel safer in terms of expenses for the future.
At first, I looked at three or four warranty companies and they all have the same price range. Endurance wasn't any cheaper or more expensive than the others. It might have been slightly more expensive than the ones around. But I picked them because they've got good ratings from a lot of other consumers. If they're going to give you 24-hour service and in the gold package that I bought, they're going to provide all of this. So, it made me buy it.
When I talked to them, they told me one thing or the other. They took the first payment while I was talking to them. But to me, I think it was for them to say that, "Hey, this is going to be your first payment," and I have said yes. And then, I paid that and they said, "No, no. It's going to be," and they almost fail to let go of the deal today. So, I called one or two times to check with other vendors also. And then, I made the decision to go with them.
The way I understood it from their representative, it would be $100 less than what I paid for. I was rather taken aback. And they didn’t resolve the issue. Now, this could only be me changing my mind, thinking that there was no signing up fee. But when I made the payment, there was a signup fee for that day for $106. That was not clear to me at the time of the discussion. Maybe they said it and maybe I didn't listen. But in my mind it was going to be $106 less. But I didn't decide to change my decision based on the $106. I just went ahead.
You don't hope to require them from one or two times in the whole 10-year or so warranty. You're paying all of that for peace of mind. And the experience is going to really count at that time because a car doesn’t break every week. It breaks down maybe, hopefully, once in six months or a year. And you're still paying for three years just for the peace of mind. And I'm paying $300 for my two cars for every month. And when I need it and that experience was not good, I would make sure that I rate it just the way I feel at that time.
Reviewed Dec. 17, 2017
When I called Endurance, their rep gave me a quote that was good. And then, he offered me the platinum package. Then my dad called back, and paid the whole quote. I will recommend it.
Reviewed Dec. 17, 2017
I wanted protection for my car so I did my research for auto warranties and Endurance turned out to be the best. Best reviews online and on Google search. Their rep was very easy to talk to and I actually kept one that I spoke to all the time on days I can. Payment’s easy since I just call a number, but you have to wait till Monday. It should be available on weekends. Other than that, I had a good experience purchasing the warranty.
Reviewed Dec. 17, 2017
Everybody at Endurance was helpful. But I had an issue when they charged my card on the day that I enrolled instead of charging it on the day that I set it up to be charged for. I don’t know if that was a clerical mistake, but they refunded the money. Also, I was under the impression that I had already paid my deposit but I come to find out the deposit was not paid with my initial enrollment fee. When I’ve talked to them already about it, they weren’t accommodating. They just explained and showed me where it was then.
The experience enrolling with the sales agent was great. But the customer service representatives are rude and not knowledgeable of the account. They’re very dry and unconcerned. So every time I call, I just request to speak to a supervisor. It’s the higher up that normally handles the issue. I’m dissatisfied with the customer service experience so I'd tell my friends to go with someone else.
Reviewed Dec. 16, 2017
I just purchased a car and it doesn't have a coverage for a while in the beginning. I purchased an auto warranty from Endurance and I had a decent experience. Their rep explained when I can use it if I’m going to have any issues.
Reviewed Dec. 16, 2017
The Girl called me back and didn't know much about the warranty, wouldn't let me get a word in edgewise, 146.00 per month? Really? Over 1400.00 per year? I can get a lot of repairs done for that kind of money. In my opinion this company is a scam... You notice all the reviews you see are how nice the salespeople are, only two on the reviews had repairs and those repairs were refused and not paid by Endurance. Most of their reviews are written by them. Put your 146.00 in the bank and use it for your repairs because these people will not cover it.
Reviewed Dec. 16, 2017
Overall, Endurance is a trusted service and they're willing to talk about whatever options I need to have that are customized well to where I'm at with my decisions.
Reviewed Dec. 16, 2017
I had a car that had a higher mileage and my warranty expired. I made a couple of phone calls and the person from Endurance made me feel that everything was going to be okay. In case something happened, I was going to be able to save so I paid for their coverage. But I was very unsatisfied with my experience. I had a Mercedes Benz and I sent it to the dealership as it was having some issues. Endurance was supposed to send the part but it was not covered when as far as I knew, everything was.
I had to come out and pay some of the labels and they had nothing to do with wear and tear. The bottom line is Endurance came back to tell me that what my car needed was not on the parts. We didn't know all the part numbers that were in the car. If I had known, I would have checked all the part numbers with everything so I could match and see if it was covered. We didn't know what was going to be bad, right or wrong. We just find something based on what they tell us and for them, it was very easy to say that something was not covered. In the end, I cancelled their warranty.
Reviewed Dec. 16, 2017
The vehicle insurance I had before was no longer in existence, so my son said to go online and he checked and Endurance at the time was ranked number one. I started there and I liked what the package was. Their cost had a substantial difference with another one that I had checked, about $400 to $500. We had some problems with the gearing that's inside the doors for the windows and that was $200. We've had three of them replaced but the company we had before didn't do anything about it. One that we were checking on wouldn't do anything about it too. But Endurance will take care of it so that also made a difference. Their vehicle specialist was excellent. They answered and would not get upset if I ask about oil changes or whatever, and made a pretty good picture of it. Andy was really patient too. He called back the next day to see if I had anything else that I was worrying about or questioning. That was a nice follow-up and I appreciated that.
Reviewed Dec. 15, 2017
When I was purchasing my Endurance Auto warranty, I asked a lot of questions and their rep was able to answer them. I bought a used vehicle and I was looking for an auto warranty. The providers were scored in a way in everything that they had to offer, and Endurance Auto was the best choice.
Reviewed Dec. 15, 2017
I got my car in April and didn't realize I didn't have a warranty on it. It only had 42,000 miles on it. I called the car dealer and they gave me some numbers to call and check to see who could give me a good deal. Endurance was the best for me. They were pretty reasonable and they said that if I made a certain amount of payment for 2 years, I’d be covered for five when I was finished. The reps were also very courteous. I asked a whole lot of questions and the guy that I talked to explained everything to me professionally and very clearly so I understood everything he said. I told him I really appreciated the explanation like how much I'd have to pay and how long it was going to take. There were no hidden fees too and payments were easy. I have a debit card so they just take it off of that every month. I've had Endurance since May and everything has been going smoothly so far. I’m happy and I will recommend them highly.
Reviewed Dec. 15, 2017
We purchased a vehicle for my son and we wanted to make sure that we could get an extended warranty to cover the car. Endurance seemed like it was the best one for us at the time. We spoke to their manager and he was very knowledgeable. He let us know exactly what was going to be covered, the terms and how everything works as far as the extended warranty and all the mechanics that were covered.
We were looking at another company and called somebody prior to speaking with the manager. The manager told us the differences between their company and other companies out there but he didn't name anything else specifically. We liked what he had to say and he made us comfortable with our decision. He also gave us a deal that was better and fair.
Making payments was easy enough too. The manager told us what we needed to do and we did it same as planned. We're pretty happy with what we have at this point. We just got all our paperwork and as of right now, I will be looking to the terms and conditions. We have to wait for 60 days before we can file a claim too. I would recommend Endurance and others should call them and find out.
Reviewed Dec. 15, 2017
I was looking for an extended warranty for my truck. I went through the internet to find a company. Endurance is one of the higher-ranked companies. So, I figured I'll try them. But my experience with them has been horrible. The very first time I tried to use it, I put my truck into the service center, at the DARCARS Marlow Heights dealership. They charge you a $175 fee just to look at your vehicle. Immediately called and said that nothing was covered. My vehicle had a check engine light on. Of course, I needed to get cleared before I could go through emissions test. Also another issues I wanted to have looked at were the radio does not play CD anymore. He said that wasn't covered.
Then, the other problem to clear the check engine light is to replace the oil pressure sensor. That was about $700; it's very expensive. That was not covered. That was an amazing thing, because it is an engine part. When I purchased this Focus, it was bumper to bumper. Just like you got it from the dealership. But yet, we had something that's in the engine that's very expensive that they didn't cover. I was very upset about that, and I was thinking about canceling my service. It was approximately a month and a half ago, and I have not called in yet.
They're going to be extremely nice when you're speaking to sales, they want you to buy it. It was upfront that everything was covered. I mean it's hard to try to determine these things. I don't know every single component. How do you know what component is covered or not? All I know is that there are parts in that vehicle that a regular citizen would not know how to track down, determine and find out what the problem is or correct it. They just don't have the skills. So, we expect that an extended warranty company would cover those type of things, especially something that the dealership would charge $700. Anything over $200, I consider to be a major issue. And it's not even fixed. Brakes wear out. I do not recommend Endurance.
Reviewed Dec. 14, 2017
I paid Endurance $3,000 cash. Once I actually needed to have repairs done to my car. Endurance Auto Warranty company did nothing to help me. They make their clients go through a lot of BS. And leave the client to pay the bill! Stay away from this auto warranty company.
Reviewed Dec. 14, 2017
My Endurance rep was pushy at first and he offered me a great deal that I had to take right then and there or it was going to be off. I had to process things a little better than that so I got off the phone with him because I didn't even have the car yet but he said I needed to buy the warranty which wasn't really true. He said it was a one time deal and that was a pressure tactic that I wasn't really appreciative of.
Two weeks later when I bought the car, I called again. There was another guy who offered me this crazy price and I told him that the guy I spoke to a couple of weeks ago offered me a certain price. He agreed to give me that price. If I hadn't documented that great price that the first guy said now or never, the other person wouldn't know the better. It was a $1,000 difference and that was significant. At the end of the day, I got what I wanted and for a good price. I paid one lump sum for the whole five years and I just got the paperwork.
And although I ultimately chose Endurance, the experience was confusing. Saying that I needed to get the warranty before I even got the car was misleading and wrong. It was the same with their now or never deal. They can't just say those things. If Endurance is as highly rated as far as their backing of their warranty when I come to really need it, then they can certainly clean up their act in the sales process.
Reviewed Dec. 14, 2017
I got the Endurance warranty about 10 months ago, since I needed some help with maintenance on my car. But the pricing was steeper. The rep wanted me to pay for 24 months and that’s the problem. I was going to file a claim, but I decided not to take that because the price was too high to trying to fix my car. That’s too long. I may have to drop them because I don’t have enough income to keep it up. But I was satisfied with the service on this.
Reviewed Dec. 14, 2017
My daughter gave me the numbers for Endurance and it's one of the highly rated companies. They were slightly cheaper than the cost of General Motors and their reps did a good job. They were very knowledgeable and knew what they were talking about. They had a special program going on at that time and they explained that to me. It was relatively simple when I made my purchase and so far, I've been pleased with it.
Reviewed Dec. 14, 2017
I've always had an auto warranty on my diesel, and when we paid off our loan, the warranty went with it. I came across Endurance Auto Warranty when I was searching the internet for auto warranties, and I called initially because it was like the warranty that I had on my truck when I first bought it used. The Endurance representative explained that everything's pretty much covered but they won’t get the paperwork on the warranty. My experience was cut and dried and I would recommend them.
Reviewed Dec. 13, 2017
I had the Endurance contract for about three months and I decided to stop paying because every time I tried to use it, the answer was, “No.” They kept on saying that my plan didn’t cover certain things they know of. When I filed a claim, I took the car to the repairman. I gave him my warranty information and they contacted Endurance themselves. And they came back and told me that they had no auto coverage and that I have to pay out of the pocket. Also, I thought oil leak was covered but it was not too. I bought a $9,000 car and the warranty came up to over like $3,500, so that’s not smart of me at all. I didn’t like the signing up experience too, but I fell for it because the guy was really pushy and I fell for all the traps. It seems like the only way that they were to pay for something is if I had a major disaster like the transmission or motor, then I feel that they would have found a loophole not to pay that.
Nevertheless, an auto warranty is priceless if it works the way it should. But there’s more nightmare stories than good stories though. Because most people I talked to had a bad experience with car warranties. It’s more suited for new callers but whenever you are trying to get a warranty on something that’s seven, eight or nine years old, it becomes a rip-off. They tell you that based on the year or the mileage of the car, there are things you don’t get on certain plans and you can’t get the top of the line plans.
Reviewed Dec. 13, 2017
I have a nice car and while I was looking around for a warranty, Endurance seemed to be better for what I was trying to do which was a downpayment and a monthly payment. But they were the worst service I ever had. I had problems with my car and I had to file a claim with them. They made me do all the paperwork then they refused to pay for it. They talked very rudely to me too. They told me that they were going to call me back but they never did. When I started to be on the phone, I faced trouble trying to get in touch with them. I went through all kinds of stuff with them. I was very disappointed and I would never recommend anybody to go to them. In fact, I'm no longer with them. They need to get somebody that would say what they are going to do and do what they said they were going to do instead of telling the customer something to get him off the phone and never calling him back.
Reviewed Dec. 13, 2017
Mechanic stuff are pretty expensive so I figured maybe in the future or something was to come up with any of my vehicles, then at least I don't have to come out of my pocket so much so I got an auto warranty. Endurance was the first people that popped up in Google. I talked about it with my wife and I called them and the price was fair, so I went with them. I probably should have shopped alone and I would get less the price. Their specialist explained to me what else is going to be covered as far as mechanical problems, what my deductible would be, the rental vehicles, towing, roadside assistance, and he went thru the overall details that they provide.
Also, making payments is not difficult at all. Recently, Endurance was kind enough since my father passed away a couple of weeks ago and I called them because I had to make the payment the beginning of December. They told me that they'll extend until the beginning of January so I can make the payment because of funeral expenses. I've been speaking with a guy named James from Endurance. He's been pretty fair and every time I needed to make a payment, I call or email him. He will process the payment for me and he was good at answering all my questions all the time. Overall, Endurance is reasonable and understanding and they're good to work with.
Reviewed Dec. 12, 2017
Constant calls. I don't know how they got my phone number but they constantly call me every week wanting to sell me their extended warranty on a vehicle I don't even have. I've let them know more than once that I don't have that vehicle anymore but they still continue to call me. I let another person know I don't have the vehicle and he had a nasty attitude with me. Customer service is a bunch of ghetto people that don't know how to speak. I have blocked their number and they continue to leave me voicemails. Just constantly harassing.
Reviewed Dec. 12, 2017
The only thing I don’t like about Endurance is that you got to wait until it opened up to make a payment. You can’t do the automated payments. I call their automated system and they charge me over the phone with my card. You have to actually wait until they open before you can do that. When it's early in the morning and I want to go ahead and make my payment, I can’t. And I have to wait until I speak to a live operator. Also, I didn’t know that I had a 10 days grace period, but they explained that to me. So far, everything is good and I would recommend them.
Reviewed Dec. 12, 2017
I had a 2014 V6 that I wrecked up months ago, and my credit union was supposed to be starting extended warranties. They asked me if I wanted to extend a warranty on it. But I turned down an offer. So now, that I got a V8 Mustang, I don't want anything to happen to me. This is my only car I drive and I go to college with that. I have bad luck with cars. In fact, I only had my V6 Mustang for a month, and I ended up wrecking it. I flipped it five times. And I had a truck before that that I ended up taking back because of the paperwork. So I decided to get a warranty from Endurance.
My parents have extended warranty with Endurance on their truck. My mom is the one that really wanted to get a warranty. We were going over the fact that even though I got another Mustang, those parts can get expensive if something were to break on it. Hopefully, nothing happens to my car. Aside from my parents, my friend who also has a 2007 Mustang has Endurance as well.
I was about to get a warranty on my previous car, the V6. The dealership offered me $100,000 warranty on it. But my car only had some 30,000 miles on it, and even though Endurance covered bumper-to-bumper, it was still not a good reason to buy an extra warranty, where you're not going to use it. And I was hesitating with even buying a warranty from Endurance. I was telling myself, if I get warranty with them, and if I don't use that warranty, I lost my money. Because I never did use the warranty.
Also during the promotion call, where you called the first time, you get the 5% right then and there if you pay right now. I get it that you get to pay 5% down of whatever your warranty costs. And I feel like if a customer was in the car, right then and there, you shouldn't have to call if they can pay the 20%. That should be waived a little bit. They should give you at least about a week to call back. The next time you call back, "Oh, you have to pay the 20%." So I looked at it because when I first called, I bought it right then and there. But they told me, "If you hang up, we'll have to charge you the 20%."
Endurance is a good company but I'm thinking about canceling them because someone's telling me, "Oh, if something were to happen to your car within the first 30 days, they'll try to look at you suspicious." I don't need a company like that where I'm putting my all to them and they highly don't trust their customers. Although when I called, their customer service is nice and they get to the point. They're willing to answer any questions you want. But I still don't understand a lot of stuff that they were talking about. What I like the most about Endurance is you only pay them for two years. And the next two years you just step back and chill with a warranty. And if I want to sell that car, I think that warranty turns over to the next person who owned that car if their warranty is already paid out full. I'm highly satisfied with my experience with Endurance.
Reviewed Dec. 12, 2017
I took the first step of purchasing my warranty through Endurance and my rep was pretty good. I have it on auto pay so I don’t have to worry about it. Also, having a loaner car is a convenience of having the warranty. But when I brought my car to the dealer once where they took care of everything regarding my claim, Endurance didn't cover the job I had done so I was disappointed.
Reviewed Dec. 12, 2017
After doing a little homework, it showed that Endurance is one of the better companies out there. I called them, got the price and arranged for payment. It was pretty simple and I knew what I was buying.
Reviewed Dec. 11, 2017
I haven't had any problems with my truck, but I hope that whatever happens, they're able to take care of it and pay for it. I hope they don't say that it's a problem with the engine. I'm afraid of that because I try to get an oil changed every time, but if I miss an oil change, they could say, "Well, you didn't have an oil change. That could be why your engine failed." Payments for them have been automatic and it's been a straightforward process.
Reviewed Dec. 11, 2017
My husband and I, who are both senior citizens, purchased a used truck in January. Being on Social Security, we are very careful with the little money we have and decided to purchase an extended warranty outside the dealership. The salesman sold us the Select Premier package. Long story short... the head gasket blew after we had it 9 months. We had it towed to the mechanic we use. He was told that he had to tear it down to the point of failure (a cost of $500 - $700) before they would tell us IF they would fix it. Then after a couple of calls to the company, we were told that if the truck had over 80,000 miles on it, they wouldn't fix it at all!
The salesman knew it had 122,000 when he sold us the policy! They took our money but never intended to fix it! When we complained about that, they said they would refund the policy. We had, by then, paid in $920. We were refunded $458.87. We were told that they cut checks on the 26th of the month... had to call AGAIN and finally got that check. So, my take on this is, if you have an older car or truck, ask what the mileage cut-off is. This should have been the first thing the salesman said. Then the company says that they aren't the salesman. I think that the salesmen reflect on the company!
Reviewed Dec. 11, 2017
I wanted to be able to have some sort of protection on a used car I bought so that in case I need to do any repairs on it, I would have some type of warranty for it. Endurance had the best quote for me in my pay rate, cheap and affordable. They also offered pretty good customer service. From the time that I ever called, they’ve always been helpful and useful. My experience with Endurance had been good.
Reviewed Dec. 11, 2017
My car is pretty expensive and I didn't want to acquire those costs that may come up if anything should go wrong. So, I wanted to have some extra protection for the vehicle. At first I called around from three different places, but everybody's trying to give me sales pitch to get to business. I didn't necessarily trust the conversation with some of the other people. I thought there was some red tape somewhere that I was being blinded to. So, the Endurance caller I had definitely sold me on this company. All around, the conversation and the experience was great for me. I felt a little bit more trustworthy that the things that they say will be covered will be covered. Just the conversation made me feel at ease, that I asked enough questions, and they answered them to my satisfaction.
The person did a great job explaining the coverage, and getting me to feel comfortable that my car would have the coverage I needed. They were nice, polite and professional. They had the patience in answering the questions, no matter how many times I asked them, they never seemed agitated. I chose and trusted that, had anything happened, I would be taken care of. I think the coverage that they're offering and the price is definitely very good. I felt confident that I was definitely making the right decision.
Reviewed Dec. 11, 2017
I got several calls and several notifications about my 2012 car. I felt that it was time to get a policy because I don’t know when it expired. And once it expired, I thought I would check into getting a warranty so I would have some coverage in case something were to happen to my beautiful little car. The Endurance rep that I talked to, Darren, seemed to be knowledgeable, so I felt comfortable at the time. But I feel that I didn’t get enough questions answered, and I didn’t really know the price was going to be so high. I didn’t ask enough questions. He did not provide me with a price on the phone.
When I purchased the warranty that day, I was told it would start billing in January, but it started billing immediately. So, that was another hitch in my budget that I wasn’t expecting. So, I’m not really satisfied. When I talked with him, I felt like it was okay. I haven't contacted them about it yet because I came down with a virus and then we had things to do for the grandchildren, and it just has been a whirlwind. But I can call them about it because my husband put it together in a folder. My experience was okay, but I'm dissatisfied. And it’s kind of my fault. The process was a little bit rushed and I guess I made the decision. But they need to explain a little bit better. My car's got real low mileage on it. It's 24,500. For a 2012 car, that’s really low. And I’m not a person that’s uneducated. I just felt like I needed to get that.
Reviewed Dec. 10, 2017
I've had a good experience with Endurance. Purchasing the warranty was painless. They gave me a lot of information. It was cut and dry. It was satisfying and I'm still with them. Also, payment was really simple. But I had a small issue. I didn't get my warranty card. All of the paperwork came except the warranty card. But when I called and verified that I was actually not sent everything, it was very easy. They took it out and it came in about three to five business days. Filing a claim was also painless. We have an annual service and I have some work that needed to be done additional to the service. And I just called the number on the back of the card once I got it and I didn't have to do anything else. It was between the mechanic and the warranty company.
Reviewed Dec. 10, 2017
A friend recommended Endurance and he said they were good. But when I needed them, they weren't there for me so I cancelled. Something was wrong with my suspension, the front driver shaft U-joint which wasn't a regular piece. Endurance reps inspected it and they said it was from natural wear and tear. So the dealer asked, “If y’all don’t cover this, why does he have it?” I called Endurance and told them that when I first got the policy, I asked if they were all going to treat me the same way the dealer warranty would treat me because I told him that I take my car to the dealer. And I added that when I have a problem, that was where I was taking my car to. I asked if the whole suspension was covered and they said yes along with the engine, everything electrical, HVAC and my turbos. The rep said Endurance was even equivalent, if not better, than the dealer warranty.
I didn't understand though. If they didn't cover wear and tear, what was the point of having the warranty? They didn’t cover the sway bar but I understood that and I was going to pay for it. But the U-joint part was a coverable item. But since it doesn’t meet Enfurance's conditions, we were done. They asked me if I read the book and I said I didn't because when I talked to them on the phone, they said it was covered. When I went to the dealer, I asked my adviser if the warranty I had on my car before would have covered the suspension and he said 100%. I wouldn’t recommend Endurance to anybody.


