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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 124 Reviews 18225 - 18375
    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 1, 2017

    I was shopping around to see what the best company was and Endurance was the best. Even before I looked them up, I heard of them before. Plus, their warranty was less expensive than I thought it was going to be. My extended warranty expired from my car. It was going downhill. I had paid to get a carburetor fixed for $600 and I figured, with that kind of mileage, it's something that keeps on happening. When I talked to Endurance's rep when I purchased the warranty, I had a good experience. He answered every question that I needed and he was so keen. I paid in full but I had them call me back because I gave them the wrong route and the check number. So they called me back and hooked it back up for me. It just went through. I had a good experience overall.

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    Verified purchase

    Reviewed Sept. 1, 2017

    The specialist was professional and when I made payments for the warranty, it was fine. Recently, I made a payment online. There have been no problems with Endurance.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 31, 2017

    Was not too happy with my first response from the Endurance Auto coverage co and was having a small problem. But I called back and was introduced by PH to a Gentlemen by the name of Daniel **, He took the time to listen, and had my problem solved in about two minutes. Thanks again Mr. **. Please keep up the good work. Semper fi. I am sure I will be contacting them again in the future for more coverage.

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    Verified purchase
    Customer Service

    Reviewed Aug. 31, 2017

    There are plenty of extended warranty services, but I was looking for a good product AND good customer service. After a lot of phone calls, Endurance turned out to be the best on both scores. Note to Endurance: give your employees a raise! Their positive and helpful attitude earned my business!

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    Verified purchase
    Coverage

    Reviewed Aug. 31, 2017

    Daniel did a great job helping me out. We canceled due to a new lease purchase and a new job with a company car. Daniel is going to help me recoup my refund. No issues with the service. Never had to use the coverage but if it is like the rest of the process I assume it would have gone smoothly.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 31, 2017

    I take care of my car pretty good but the original manufacturer warranty had fallen off. I wanted the assurance that if something happens, then I can be taken care of in that way. I like the coverage of Endurance and its flexibility. They have different plans and levels. The rates were competitive and I chose the best one I could. The specialists were great and answered any weird questions I had. Plus, Endurance gave me a military discount so I have no problem with the payment.

    I’ve talked to the customer service team because my original appointment misplaced my Endurance insurance card. But I had no worries since they gave me all the information on top of that. They reminded me that the information was in my booklet as well and I have it. I later found my card, so it was no big deal. Everything has been easy-going. I started the program and did the initial payment. They told me to get one, how it would look like in 30 days, a thousand miles and then it’ll be good to go for the most part. I’ve had no issue with the program, my contract or with them. I'll recommend Endurance.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Aug. 31, 2017

    I got a 2014 pickup truck diagram and the warranty was ready to go out on it, so I figured I'd get an extended warranty. It only had 34,000 miles with its age of 36 months and I decided to get an extra warranty on it because I don’t do a lot of driving. I bought one out in California but I didn’t like the way they were acting so before the 30 days was up, I cancelled them. Then, I started looking. I had seen Endurance advertised on the TV so I called and the representative was very professional, so I went ahead and gave them a try. They send us a bill every month so making payments is easy. I’ve been using them for two months and they’ve done their job so far. I've been very impressed and pleased with them.

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    Verified purchase
    Customer Service

    Reviewed Aug. 31, 2017

    Endurance's reps were competent and knew what they were talking about. They were straightforward and they were trying to give discounts. I put a lumpsum down and just pay every month a one-time fee. I contacted their customer service team one time and they were helpful and told me that if I needed to call back to get more information that they can help out. My experience with Endurance has been excellent.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedOnline & App

    Reviewed Aug. 31, 2017

    The vehicle that I purchased was an older model car and the offering that the dealership had for an auto warranty was an exorbitant number. I did a search looking for who offered the best one and Endurance, across-the-board, seemed to have the best reputation. They called promptly after I entered my number into the form on the website. It wasn't a convenient time, but I did save the number and when it was more convenient for me, which was a couple of days later, I called back, got the rep that I needed and we worked out a deal. I asked about different options, but he let me know before about that particular vehicle, that this was the only option available. And he had very thorough knowledge of what exactly that warranty offered for me. So, he was very clear. And when I had other questions, he was able to answer them promptly. I was very satisfied overall.

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    Verified purchase
    Refunds & Payouts

    Reviewed Aug. 30, 2017

    The car I purchased was five years old and didn’t have a warranty on it. I went online and Endurance had the number one rating. They were very nice and they explained a lot of things to me. I had no trouble whatsoever. I got a four-year policy and I do my payments online. The first down payment was a little high, but I paid it. Also, the monthly payment is a little high, but I pay it because if something was to happen to the car, then I wouldn’t have to pay all of that out of pocket. Overall, Endurance is good. I’ve had no problem with them.

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    Verified purchase
    Price

    Reviewed Aug. 30, 2017

    Endurance had the best rating overall and their specialist was very helpful. I purchased a used vehicle and got a warranty from them. The quote they gave me could have been a little bit cheaper. I looked at the final bill and I thought it was going to be a little big. Also, we have to go through a third party for the payments and I didn't like it. But other than that, everything is perfect and I would recommend them.

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    Verified purchase

    Reviewed Aug. 30, 2017

    I bought a new vehicle and got the warranty through the dealership but I was under the assumption that if I could find something cheaper, I might hold. So I did a Google search and I went to a couple of different companies and Endurance had the best rate. The lady that I worked with was really nice and everything was good. It was a pleasant and easy experience.

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    Verified purchase
    CoveragePrice

    Reviewed Aug. 30, 2017

    I'm very pleased with Endurance Auto Warranty. I always get extended warranty with the car that I get because the repair cost for the car these days is crazy. I'd rather be covered for everything rather than make about four payments to fix the transmission. I researched about Endurance and a lot of people said they're a great company. Their customer satisfaction rating and Better Business Bureau rating were also factors that made me decide to go with Endurance. The reps I spoke with were helpful too. They made sure I got all the discounts and things that I was looking forward to. It was easy and simple to make payments as well. Everything could be done electronically. Endurance also offered good financing solutions which are very affordable to do rather than paying up to $3,000 right away.

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    Verified purchase

    Reviewed Aug. 30, 2017

    I've got an auto warranty but it ran out right when the truck started having problems. I ended up paying out-of-pocket mostly. During sign up, I didn't have much questions with the Endurance specialist. I needed a warranty and they took care of it. The payments were automatic too. I'd recommend them to a friend.

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    Verified purchase

    Reviewed Aug. 29, 2017

    I thought acquiring an auto warranty would do me a favor if something happens. I read good reviews online about Endurance Auto Warranty and I've heard that they keep up their word and they don't skip on payments if something happens. I trusted Endurance based on that. It was also good with the protection specialist. He was nice then he explained everything thoroughly. He set me up for the payment thing and the payment process was somewhat easier. I sent the lump sum payment. Overall, it's smooth with Endurance. They gave me what I needed and I'm satisfied with it up until now.

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2017

    I didn’t want to pay for any repairs on my truck that is getting close to 40,000 and I’m nervous, so I got an auto warranty. I searched for service contracts and Endurance had good reviews so I went with them. I did it online and through emails and I also set up an auto pay so it was easy.

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    Verified purchase

    Reviewed Aug. 29, 2017

    I just paid off my car. I was putting some new tires on it and I’m keeping the tires for an extended period of time. I decided that it would be warranted for me and since I’m not paying on the vehicle anymore, I went ahead and got a warranty on it so that it would pay for repairs, even though I’ve never had an issue with the car up to this point. It actually didn’t require a repair, other than normal maintenance. I liked the work of their salesman. He told me their offerings and he knew what he was saying and I bought the highest level of protection to date. Payments were setup as a direct charge to my account. I’ve already received a policy back from them and it’s denoting that the payments will be debited from the credit card that I gave originally.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 29, 2017

    I decided to keep my car, so I got an extended warranty. I went under the consumer website and Endurance came up as the number one choice. When I called, they sounded very nice and knowledgeable. So, I went with it. The rep didn't try to push me into anything. I had looked at several of them online to see what they offered and then what was extra. He just automatically built some of those things that you have to fulfill ahead and then extra. So I just made sure that everything that would typically happen was covered, and it was part of their regular plan without having to do something additional. I received like a welcome letter, the policy itself and a brochure. Setting up for my payments was also very good.

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    Verified purchase
    Customer Service

    Reviewed Aug. 28, 2017

    I first talked with someone in English at Endurance Auto and the rep was very helpful. When I called back, I talked with someone in Spanish and the rep went over all the details. Both were excellent that's why I decided to purchase the warranty. The down payment was easy. But, I have to cancel the policy because my car was declared totally loss and I have a brand new car now. But other than that, the service was excellent. I already recommended them to two of my friends. They speak Spanish so I gave them the Spanish rep's phone number.

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    Verified purchase
    Price

    Reviewed Aug. 28, 2017

    I bought a used vehicle and it didn't have a warranty. Based on the reviews online, I signed up with Endurance. The protection specialist I spoke with was very good. He answered all of my questions and he worked with me for a good price. Making payments for it was very easy.

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    Verified purchase

    Reviewed Aug. 28, 2017

    I looked into an auto warranty since I own a type of vehicle and Endurance Auto Warranty was recommended through Better Business Bureau and a couple other organizations. Their specialist was excellent. They are a local Chicago firms so it was really nice to speak to somebody that knew about the Midwest and the possible problems we could have around here. I bought a three-year policy and wrote them a check for payment. I'm over 65, I'm a disabled vet and they offered me another discount so I have no complaints about that. Endurance Auto Warranty is one of the easiest organizations I've dealt with for a not pleasant purchase since nobody likes buying insurance.

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    Verified purchase

    Reviewed Aug. 28, 2017

    Endurance offered me a good deal and I signed up for it that day the offer was made. Their rep went step by step with me. She took the time and she made sure that everything was secured and that I was set up right. It took a little time but she was patient with me so I really like the service. She should get a good recommendation 'cause she was great. Making the payments was easy too. All I have to do is put $150 for the first 18 months. After that, I have a free 18 months later. Overall, Endurance looks at your needs and they get the best deal for you that they can offer. They're also very helpful.

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    Verified purchase
    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Aug. 28, 2017

    With me paying a car note, if something was to ever occur or going to go wrong with my vehicle, then I wanted some type of coverage. I looked up auto warranty and Endurance came up. They called me back and were saying the few gears and everything was around in my ballpark, so I went with them. The specialist was quite convincing and nice, and she made me laugh. She went through one price, then she took it down, and she got in the ballpark figure of what I was willing to pay for in a month. As far as the planning goes, I was saying a bucket of reference, she was correcting me, lowers my bucket more preferably. It covers more of the vehicle than it doesn't cover. So, I was pretty happy with that plan. And the fact that I only pay for equals two years instead of doing it for four years. I've paid 24 months but I'm covered for 48 months from that. There was also no difficulty making payments at all. After my first month, then I'm going to do an auto pay.

    For the response to the phone call, I would rate it high. And the fact that if I don't use it, then I can end up recovering an amount of my money back. So, praying that I don't have to use it. But if I don't have to use it, I would recommend Endurance to all my friends. The coverage would be well-worth it. It was always good to have some type of side coverage, so that you don't break your pocket.

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    Verified purchase

    Reviewed Aug. 27, 2017

    Their reps were real courteous and helpful. I paid the whole thing at once with my credit card and it was easy. So far, I like it.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Aug. 27, 2017

    I recently replaced the motor on my truck and it’s expensive so I got an auto warranty in case something happens or the transmission goes out. Also, Endurance had the best coverage and price for what they offer so I chose them. It’s very easy to talk to their customer service and they did not overload me with information or sway me in a certain direction. Payments are also direct deposit out of my account so it’s not hard at all.

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    Verified purchase

    Reviewed Aug. 27, 2017

    I’m happy with Endurance so far. Their representatives were courteous and helpful. I bought a fairly expensive car and I just wanted to make sure it stayed running good. I look at my warranty like insurance and hopefully, I won’t have to use it but so far my experience has been excellent.

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    Verified purchase

    Reviewed Aug. 27, 2017

    My car is nine years old and I thought I should have an auto warranty on it. I decided to try Endurance Auto Warranty and it was an enjoyable interaction with their certified vehicle protection specialist who was also polite. Making the payments for purchasing the auto warranty was easy as well.

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    Verified purchase

    Reviewed Aug. 27, 2017

    When I bought a foreign car, I got Endurance Auto Warranty, since it was the first one that popped up on the net. I gave them a debit card number to make payments, they went through and it's getting paid. They had good service and it's been satisfactory so far.

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    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Aug. 26, 2017

    I didn't want to purchase a new vehicle anytime soon and considering the amount of miles on our car, I decided to purchase an auto warranty. The Endurance Auto Warranty rep was very friendly and he gave me as much information as possible. After the sales area, I was referred to the person who set up the payment information. She was polite and maybe she was just a person who talks fast, but I felt that she was rushed. Even though a couple of questions came to mind at that time, I didn't bother to ask and I needed to call back at a different time instead. But I had the payments on auto draft and it was easy making the payments.

    After I got the policy, I skimmed through the pages and more questions came and the sales rep was knowledgeable whenever I asked him. However, it seems that even though my car is pretty old and past warranty, I still have to do regular maintenance in order for the warranty to be valid. The engine is one of the things that's covered and if anything should happen to it, it seems that I have to be able to provide proof that the car has had regular maintenance up until that event and I'm still not clear on the extent of the coverage.

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    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Aug. 26, 2017

    Cars are basically computers now. So that's harder to look on and I can't fix a touch screen. I called around for auto warranties and Endurance was the highest but I was able to negotiate with them. Their specialist and I were able to go back and forth and I got the price that I thought was fair. I paid for my warranty in full. My experience went really well and I'd recommend them.

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    Verified purchase

    Reviewed Aug. 26, 2017

    I just bought a used vehicle so I needed an extended auto warranty and Endurance are the ones who will do it after five years. I came for regular maintenance with it. They say within the first 30 days I have to get the oil changed. But I know I'm coming up on that first 30 days and I didn't have the time because I've been doing a lot of overtime. So, I want to know if it will void my policy if I don’t get to do it before the first 30 days. But the specialist did very well when we spoke and Endurance also draft the payment so I do not have an issue. My wife's going to have Endurance on the next vehicle she’s getting.cbak

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    Verified purchase

    Reviewed Aug. 26, 2017

    I purchased my warranty directly at Endurance Auto Warranty. I paid July 26 for my policy and I still haven't received my print out copy in the mail. I've called them five times, once a week to see where my copies were. They told me they printed out a new one. Overall, it sucks.

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    Verified purchase
    Customer Service

    Reviewed Aug. 26, 2017

    My auto warranty was coming due on my truck and I was going to get the Ford one reinstated, but then I looked up third party auto warranties, and Endurance Auto had the best reviews. The good thing was when I put in a request online, they got back to me the fastest. Their rep was really cool, very nice, very knowledgeable and explained everything to me. There was one question he couldn't answer and put me on hold for a moment, then he went and got the answer for me. I made a one-time payment upfront. My experience was easy and great, and I felt very comfortable.

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    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 25, 2017

    My truck has 90000 miles on it. It's in great shape and it looks like almost brand new. I want to be hanging onto it for a while but I want to make sure that nothing catastrophic goes knocking down my savings. Endurance had both good rating online and with Better Business Bureau. I inquired online then they called me and we walked through over the phone. They're very professional on the phone.

    I used to work in a service department years ago and the only reservation I have is sometimes people would come in with a problem in their car and the ones that purchased the warranty through the dealership seems to get better service or more likely to get their claim covered. I heard that just recently from some people I know that bought an extended warranty. They'd go to a repair shop with a repair and their extended warranty company would deny the claim, putting on with the bill and not giving them a really good reason for why the claim wasn't covered. It is almost as if they just make it up as they go. There's also a 60 day period where they don't cover anything for the first 60 days but fortunately I haven't had any issues with my vehicle. I hope they're there for me when I file a claim.

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    Verified purchase

    Reviewed Aug. 25, 2017

    My car has a few miles on it so I wanted to make sure I was protected if anything went wrong. I just got my Endurance policy in August and everything’s been fine with them so far. It's been a fantastic experience overall.

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    Verified purchase

    Reviewed Aug. 25, 2017

    We had a warranty and it's getting ready to expire so we wanted to get an extended one. My wife did some online research and Endurance came up. Their vehicle protection specialist was informative, very nice and helpful. We also set up payments and it was very easy. But for the warranty to become active for me, it is 60 days and we haven’t passed the grace period. Our experiences all went out real good.

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    Verified purchase

    Reviewed Aug. 25, 2017

    I heard the advertisement of Endurance over the radio and I just took it. Buying the warranty was easy.

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    Verified purchase
    Customer Service

    Reviewed Aug. 25, 2017

    I have five kids now added to my family so I had to buy a used mini van and I prefer to have warranty in case we break down in months. I had a warranty on another car before and it really came in handy and that was a newer car. I went online and looked for the best warranty. I read some reviews for Endurance Auto and they sounded good and someone called me from there anyway so I said okay. He was a very nice person and he followed up on the call when I didn’t even call back. That was nice.

    But the person that was doing the initial taking of payment and telling me real brief about the stuff, she was too fast and I didn't like her as far as explaining stuff. She seemed to be reading through a script. If you're purchasing something, you want to know everything about at least the main things about it and you don’t want to be rushed through it. Other than that I hope that when I have a problem, I'll be treated fairly by Endurance for paying for the service and I want to get service when I want it.

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    Verified purchase
    Customer Service

    Reviewed Aug. 24, 2017

    I bought a fairly used car and I just wanted to make sure we have the maximum protection so we went online to do some research. It's fairly competitive in some products but what I like with Endurance was the ability to use any ACS licensed agent or repair of truck or dealership. It's very hard for regular consumers to understand everything, but I did the best I could.

    I called Endurance Auto Warranty customer service recently and the girl there answered all my questions. She also told me that they’re going to cover the technology but not the fog. It's not like I have any issues with it but that was what I read on the website. I had just gotten the policy and I wanted to make sure that I understood everything before I put it in my glove compartment. I also called them to test if the 800 number really works. I haven't used the product, which was a good thing, but I was telling my sister the other day that if she bought a car, I would recommend Endurance.

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    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed Aug. 24, 2017

    I just paid off my vehicle and my warranty expires at the end of this month. So I was going to need another warranty for my car. Endurance Auto Warranty has the best ratings on the website I looked at. I initially told the first guy that I spoke to, "You know, let me think about it for a minute." And he said, "Well if you don't do it now, you won't get this quoted price." And when I called them back and I spoke to customer service, they were able to get everything to work out. And I even got the warranty at a better rate. The second person that I spoke with was a lot more informative as to giving me my needs versus just being somebody trying to sell me something. Overall, their customer service is great. It was easy to make the payments and their customer service representatives were all pretty nice.

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    Verified purchase
    Customer Service

    Reviewed Aug. 24, 2017

    My car’s regular warranty expired so I looked into getting one. I read the reviews on Endurance and it seemed that it had good services. The reviews were high as well as the Better Business Bureau ratings so I decided to go with them. The representatives were very informative and they told me everything to expect and they mailed in what to look over in the information. Endurance is reliable and as far as the information and the people that you call for your quotes and other things, they were good.

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    Verified purchase

    Reviewed Aug. 24, 2017

    I went online and was looking at the different comments that were made about various companies. Endurance came highly recommended, so I decided to go with it. I started out with a four-year then changed it to a five-year. Endurance had to change the numbers a couple of times, but everything was painless and they were very good. You tell the year, make, model, mileage, and what you’re looking for as far as the length of service and they give you the monthly premiums. Very satisfied.

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    Verified purchase
    Customer Service

    Reviewed Aug. 24, 2017

    I had a used car that I wanted protection for and when I searched online, Endurance was the first on the Google Search. I know they paid a lot of money to be on top, so I figured they probably are better at their business practices than other companies. I was a little on the hesitant side to get the warranty right away because I was just looking for information, but the rep dropped the price for me quite a bit, so I would do it within the first call. Purchasing the warranty took a really short time. I called, and within 30 minutes, it was done. It was also easy to set up my payments. They took my card number and they billed the same card automatically. The warranty wasn’t active until a few days ago and I haven't had any problems yet. I'm still waiting for something to go wrong because it will and I will see how that goes.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 24, 2017

    Endurance had the best reviews out of the other four companies I looked at. Their specialist was absolutely wonderful and very knowledgeable. We conversed on the phone for about 45 minutes to ensure that I understood everything. I asked as many questions as I wanted to and we went over the price and my plan several times. My initial payment came out that same day and I haven’t paid my first payment but it will be automatically drawn from my checking account. It was a very pleasing experience overall. I didn’t expect it to go so easily and I did not expect the prices to be as affordable as they are, considering the options that they actually have available for a consumer compared to the other warranty companies that are out there. The other companies were like least expensive but they didn’t offer as much and they had more complaints. So, Endurance is on the high scale of the spectrum but it’s worth it and you get what you pay for.

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    TechPrice

    Reviewed Aug. 24, 2017

    They had an auto warranty at the dealership that I got and I have an electric car, so I wanted to make sure that if anything went bad, I would be covered. I researched online and Endurance was cheaper than the one the dealership was offering. Endurance also had good reviews. The vehicle protection specialist was good. He was a finance manager. He made it easy and connected well with me. Paying the auto warranty was easy as well. I wanted to do autopay through my credit card and so I'm going to go set that up. If I ever do file a claim, I'll call it in to understand the process. They sent me a debit card and I want to know if I have to wait for them to approve the claim to load the money on the card or take it to the dealership to have their people work on it or how that works. But overall, Endurance was helpful and professional.

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    Verified purchase
    Customer Service

    Reviewed Aug. 24, 2017

    It was a pleasant experience with Endurance Auto and they have very knowledgeable sales staff. Purchasing the warranty was quick and painless, and I used credit card over the phone. So far, so good.

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    Verified purchase
    Price

    Reviewed Aug. 24, 2017

    I was purchasing a vehicle that was rather expensive and I knew maintenance could be expensive. When I went based on a lot of Google Reviews, Endurance Auto Warranty came up first and it seemed to be popular and useful. The rep was very polite and informative. I didn’t want to have to worry about the purchase so I just strapped it in my auto loan and I paid in full. The payments actually came in cheaper than what my credit union’s warranty would’ve been. I would recommend Endurance Auto Warranty. It was really easy to get all the information that I needed and they made the policy very clear.

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    CoveragePrice

    Reviewed Aug. 23, 2017

    I have two policies with Endurance Auto Warranty. Even though my vehicles are running superb, I don’t want to be caught in a bad situation especially because they’re barely new and these things can be expensive. Their representative answered all my questions and got me the maximum coverage for a minimum price. That was a good experience. Also, my payments come out of my account automatically once a month. So far, my experience with Endurance has been great.

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    Verified purchase
    Price

    Reviewed Aug. 23, 2017

    I was buying a used car that would be expensive to repair, so I needed a warranty. Compared to other providers, Endurance has a great reputation and I thought I'd get a pretty good deal. Also, their representative that I dealt with was very helpful in giving me a variety of different price quotes and talked to me a little about his recommendations. He worked hard for me. I had a great experience when I bought the warranty and it was also easy making payments. Endurance was fair on price and I would definitely buy from them again.

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    Customer Service

    Reviewed Aug. 23, 2017

    Endurance seemed to be the best for the money or at least I hope it winds up that way if I need it.AAA and AARP were offering things but their costs were higher. I take care of my truck and I religiously do everything to it and I overdo some things. It’s 12 years old now and we'd go to Canada with the truck every year back and forth. But I have the transmission all flushed out, filters and everything offered in it and I flushed out the cooling system before we went. And then I took the warranty, so I know I'm in good shape. I probably won't ever need the services but we have it at least.

    My alternator failed two years ago and I have replaced that myself, that’s not a big deal. But I do not want to take a transmission apart anymore. I did them when I was younger but right now, they're too sophisticated to even think about. When I bought the warranty, I called Endurance and then I got a couple of callbacks. I wasn’t able to follow up on them right away but I was able to contact them within the period needed to get the discounts. I signed everything up and I got the initial payment for them through the credit card. I also set it up to pay the monthly fees and we'll take it from there.

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    CoveragePrice

    Reviewed Aug. 22, 2017

    We had an extended warranty through the bank for our pick up and it was getting close to being over the mileage. We were planning on making a trip all the way down to North Carolina so, we wanted to make sure that we were covered. I looked around a bit and compared different ones as far as the monthly price and coverage. Endurance covered the same thing as what we had before and including a little extra. For the price that we’re paying, it made sense. The certified vehicle protection specialist went over what it all covered and the experience was fine. The payment is on automatic withdrawal and fairly easy.

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    Customer Service

    Reviewed Aug. 22, 2017

    I needed an extended warranty for my car because my warranty went out and Endurance had good reviews online so I went with them. Everything about the phone call was good and the representative was very knowledgeable. Also, the payment is due now but I need my payment to be made on the 1st of the month and not the 28th. I called up the people that I make the payment with and she told me to make the payment on Monday. They're flexible and that was a good experience.

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    Reviewed Aug. 21, 2017

    I needed an insurance so I got an auto warranty. However, I had issues with another provider so I chose Endurance. I went online to purchase it and it was quick.

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    Price

    Reviewed Aug. 21, 2017

    I was running out of my manufacturer’s warranty so I looked into acquiring an extended auto warranty. I went with Endurance because of the price and I had a fantastic experience with the certified vehicle protection specialist. Plus, it was easy making a payment. We paid it upfront with our credit card. They were very easy to work with and Matt, the guy we dealt with, was awesome. He did a great job. I would highly recommend them.

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    Reviewed Aug. 20, 2017

    I have always had an auto warranty on any car that I buy and it's like a have-to for me especially because the cars that I buy are usually not that cheap to fix. I've had Endurance Auto Warranty before and it's always been a great experience working with them. The vehicle protection specialist walked me through every step that I needed and answered every question that I had. It was also super easy to make the payments. Endurance is a great a company that offer great things along with the warranty and it’s reasonably priced which is something you don’t find very often. They give you excellent service and great opportunity. I would get them again if asked.

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    Customer Service

    Reviewed Aug. 20, 2017

    Endurance Auto Warranty is one of the first providers I looked up and I saw their rating so I went with them. The representative answered every question I had and the experience was good.

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    Sales & Marketing

    Reviewed Aug. 19, 2017

    I bought a used car and looked into acquiring an auto warranty. I liked Endurance's website and so I went with them. As soon as I filled up the online form, my phone rang. The guy whom I worked with answered all my questions. However, he then put me through a lady who was the one who would transact the process. She was not a good representative of Endurance. I was on vacation and didn't want to start my warranty until I got back so I could have the balance in my account. She went ahead and asked me if I agreed to the warranty. I said I did but I didn't want to start it for two weeks. She then said that it was too late and that she had already run the warranty since I said that I agreed.

    She was very officious. I said that she didn't give me a chance to ask her a question and that she just went through her checklist. I suggested that before she went ahead and processed, she should have asked if I had any questions. One question before she hit the button would have saved customers a lot of grief and made them feel better about the process. I do sales training and it was a hard close. Thereafter, I paid an amount to start up and pay monthly fees through MEPCO. While the process is easy, transacting with that lady left me with a really bad perception of Endurance. It made me question whether I wanted to go through them. Still, it was too late.

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    Price

    Reviewed Aug. 19, 2017

    Everything has been easy with Endurance Auto Warranty. They have explained everything well and have been very helpful. I decided to get an auto warranty because I wanted peace of mind. I didn’t want to get stuck with a huge auto repair cost. It’s easier to pay $130 monthly for a warranty than pay something as huge as $2000 that would run on my car. I looked at a couple of different companies, and then the Better Business Bureau had given Endurance a good rating, so I was hoping that they were trustworthy. The vehicle protection specialist was cool and super helpful. She went over everything that I needed to know and gave me discounts. Making payments is super simple as well.

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    Sales & MarketingPrice

    Reviewed Aug. 19, 2017

    I have a used car and it only had a little bit of a factory warranty left on it. I used to do my all my own private repair and it's getting harder and harder to do it. I did some research and I've read some appealing reviews about Endurance Auto Warranty. The protection specialist I talked to explained the warranty coverage to me well enough. My payment plan with them is working out fine. If I have anything to complain about it would be one of their sales tactics was the price they quoted for me was only good for that day. They only gave me 24 hours to make a decision.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 18, 2017

    I was solicited more than 100 times by phone to purchase their (Endurance) extended service contract. After months of their relentless phone calls, I gave in and purchased their supreme package at $3600 which was the best that they offered. Several months later after the initial waiting period and mileage requirements were met, I had a problem with a transmission leak. I immediately took the truck into the repair shop (less than 5 miles were driven after it started leaking). Of course the repair shop found other items that required attention. I called Endurance to let them know I took the truck in to the repair shop. The shop also called Endurance to get a repair confirmation on all the items covered by the service contract (warranty) with Endurance.

    Both myself and the repair shop was told that a claims inspector would be there within 48 hours and then endurance would have 24 hours to make a decision. This was a Tuesday. On Friday of that week I called Endurance as they had not responded to either myself or the shop. After 3 hours of waiting on the phone I was told by one of the many customer service managers that there was a miscommunication and the inspector was never ordered. He informed me that he put in an emergency order which moved me to the front of the inspection line. At this point the inspector now has 24 hours to file a report with Endurance and Endurance will respond within 24 hours of receiving that report.

    Ok, so Monday came and no response again. Perhaps they don't work on weekends? I called on Tuesday to find out what was going on. I got to speak with a new customer service supervisor who informed me that a claims inspection was never ordered because I needed to furnish proof of mileage at time of service contract. Great to know this now, after I'm trying to file a claim. Why wouldn't they ask for this when selling the warranty? Because...they want every opportunity to deny claims. I was able to go to the parts store and get a copy of a receipt for oil filter and oil which displayed date and vehicle application that coincided with the purchase of the vehicle almost 3000 miles ago. After this was sent up, Endurance took several more days to review the receipt. Perhaps they needed to perform forensic reports on it to see if there was a way they could further deny it?

    My vehicle has now been in the shop for a week and a half and I have gotten no results from the neatly 50 phone calls to Endurance. I was finally able to get Endurance to order a claims inspector to come to the shop and perform an inspection to verify repairs. The following week I had to make numerous calls over 5 days only to be told from Tuesday through Friday that my claim was being reviewed. I am dumbfounded how anyone could take 4 days to review a claim but, not to my surprise, most of the items were rejected as pre-existing. Even the transmission leak that was severe enough to leave a cup of fluid on the ground when I stopped but only had a oil area on the underside of the transmission the size of a dollar bill.

    I asked the claims inspector how it could have been pre-existing with such a severe leak and nearly no oil coating the underside of the truck? It's basic aerodynamics and as he could see from the report pictures there was no such evidence of the leak being there for more than a mile or two. I asked the "claims adjuster" for his response. All he could do was repeat how they hire an inspector for his professional opinion. Ok, so he a "claims adjuster" for a company in the auto industry offering a type of warranty on repairs but cannot made an educated decision with facts and pictures in front of him??? I have a copy of the report and it says nothing about the leak being pre-existing. It only states that the repair shop did not demonstrate the extent of the cause.

    I asked the repair shop about that specific statement and their response, "We did everything the inspector asked us to do for him, if he wanted more he only had to ask and our tech would have happily performed any task he requested". So, I paid for the repair that was stated as covered in my contract with Endurance. The A/C was a little weak and I asked the shop to look at it. Their conclusion was a leaking evaporator inside the dash that they diagnosed with some type of freon sniff testing equipment that went down into the dash vents. Endurance did cover this repair.

    The shop found that the ball joint and tie rod on one side of the vehicle were in the early stages of failure, the rear axle bearings were loose and exhaust manifold bolt was broken causing a ticking noise for the first 10 seconds of the vehicle being started. All of these were covered items under my contract with Endurance. They refused to cover the repairs other than 1 bearing in the rear end. The remaining repairs they classified as pre-existing and the exhaust manifold failure as a result of rust. Ok I have never seen a used exhaust manifold that did not have rust/corrosion from the extreme heat of the exhaust gas. The repair shop informed me that every vehicle with 500 miles has rust and or corrosion on this part from the rest. Just another way Endurance is able to sneak out of their liabilities.

    At this point, nearly 4 weeks had passed and a hundred phone calls had been made to Endurance since I took my truck in the shop and I told the shop to start making the repairs and I would pay for what Endurance doesn't. I called daily to try and get somewhere with Endurance but they transferred me from department to department until they disconnected me (accidentally, I sure). At the end of the fifth week I was able to get another inspection ordered to review my claim once more but I soon came to see that it was just to quiet me.

    After the report, Endurance gave MD the runaround, again, and I was finally forced to pay for over 70% of the repairs myself and ultimately canceled the policy. These were all repairs that were covered under the contract but Endurance found a way to get out of paying for the majority of them. They promise the world when selling the contract with elaborate examples but they definitely don't live up to their promises.

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    Customer Service

    Reviewed Aug. 18, 2017

    My initial auto warranty had expired and getting a new one was the smart thing to do. I liked the plan Endurance Auto offered because it suited my needs. Their agent, Steve was informative and helpful too. Additionally, I had a couple of questions that I needed to ask one time and their customer service team assisted me. Making payments for the warranty through the website has also been easy.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 18, 2017

    I bought a car from CarMax and they don’t renew their warranty so I got an auto warranty. Endurance was within the state that I live in so I went with them. I also called and inquired because I wanted to find out what was exactly covered and not and it worked out really good. However, I cannot file a claim for 60 days but they were good and I would recommend them.

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    CoverageSales & Marketing

    Reviewed Aug. 17, 2017

    I filed a couple of claims while I was still paying off the warranty and I had no issues. Now that I paid off the warranty NOTHING IS COVERED. They approved a claim regarding my headlight assembly last year. Now, something came up with the headlight assembly again and THEY WON'T DO JACK SQUAT. I would have been 100% better off to keep the $5,300 to save towards maintenance and would have SAVED money. When I spoke with the sales agent I asked a million questions about what was covered - I asked about the headlight assemblies - he told me that part was covered. Clearly, they will tell you anything to get a sale and get their commission. Don't let this company line their pockets with your money. Don't fall into their scam.

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    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed Aug. 17, 2017

    When I first signed up, I told the lady I lived in Clearwater but they sent the book and package to Tampa so they had to send me another book. The customer service team were not nice because when I first phoned and tried to explain, she told me that they sent the information and book which I didn’t receive. I wanted to have my card and read exactly what I’m being charged and covered for. It came three weeks later and I had to read it overnight. Other than that, everything’s been good. The vehicle specialist was great, knowledgeable and explained everything to me. He told me what it covered, how much deductible and he helped me figure things out. Payment was also easy since I did direct deposit. I haven’t had to file a claim yet but otherwise, I'm pretty satisfied. I’d definitely recommend Endurance.

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    Customer Service

    Reviewed Aug. 17, 2017

    I was running out of our other warranty so I decided to look into getting an extended auto warranty. Endurance Auto called us back first. The gentleman that I spoke with was not a typical salesman. He was informative and wasn't pushy, and that worked for me.

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    Customer Service

    Reviewed Aug. 17, 2017

    My sister had given my daughter a car. I felt it was a good investment to get an extended warranty put on it for mechanical issues that might arise. Endurance had the best reviews on Better Business Bureau, so I purchased a warranty from them. Making payments for it was easy. They have a monthly payment plan, so they’re just taking it out of my account per month, interest-free. The salesman was very personable, nice, and so far, he’s really been my only contact person. I’ve never had to call them in regards to anything or issues at this point.

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    Customer ServicePrice

    Reviewed Aug. 16, 2017

    I had an extended warranty but it was expired so I shopped for a new one. I found Endurance online and went through their webpage. I also talked to their salesman and the price was great compared to others. However, they did not mention that the service will start after 60 days. They said on the call it would be immediately activated but I misunderstood this statement for the consumer.

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    Claims Handling

    Reviewed Aug. 16, 2017

    I spoke to Regina from Endurance Auto and she told me about the ratings, the extended warranty companies overseas and how they were rated gold and silver and different rankings. And once she told me that, I did my own research and confirmed what she said and saw that there were only a handful of agencies that goes by whatever that agency is. The background information that Regina provided was very helpful to the extent that it's costing me more for this warranty than the one that I have.

    The certified vehicle protection specialist was very patient, explained everything to me and was very open to whatever questions I had. I didn't feel pressured into doing anything because I didn't purchase the warranty with Regina. I had been going back and forth with someone else and ultimately, I went ahead and purchased the contract. So, it's a pleasant experience. It’s also easy paying for the extended auto warranty. I gave them my credit card information for the down payment and they’re going to bill it on a monthly basis. Everybody was nice and helpful. I like the concept of being able to go wherever I want and the automatic claims process. It’s a great experience.

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    Claims Handling

    Reviewed Aug. 15, 2017

    I told Joe about the service that Advantage Toyota service advisor said. Think I have to bring my Toyota there and leave it for 4-5 days for Endurance claims rep come in. I was so upset because I have to go to the hospital 3 times a week. Joe the claims rep said that was not true, it may take that long for transmission or engine work but he did not think it would take 4-5 days. He provided me with very good information that is was not aware of that Toyota is suppose to do and they don't. KUDOS TO JOE.

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    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed Aug. 15, 2017

    I'm a single mom and if I ran into a situation where I needed a major car repair, it would put me in a financial strain to have to pay out of pocket for it. So, having an extended auto warranty would be useful. When I searched online, Endurance Auto Warranty came up. I had GWC when I purchased my car and when I tried to use it, no one would accept. With the Endurance warranty, I could take it to the Toyota dealership and get it fixed. So they gave me peace of mind because I didn't have to search all over for a mechanic that would take it.

    The certified vehicle protection specialist was very helpful and he had knowledge of my car because he used to own the same type. He reassured me that I have a good car but maintenance was going to be very important. He went out of his way to help me in my situation as much as he could. I have an Avalon which is pretty much the same car as a Lexus. I took my car in and had it serviced. He helped me understand the warranty more and how some of the parts work. There were some repairs and they were covered. I also have my booklet, so I'll keep reading over and if it's something that I don't quite get and understand. And part of is that I'm woman. I don't understand all of those little bits and pieces and sprockets, but I do know that's my transmission's old now and it's covered.

    I will be making my first payment installment this week. I gave my down payment of $150 and they made it easy for me in the beginning. It was going to be $500 but he was able to work different discounts and things for me. I will be filing a claim from what the Toyota dealership had told me because I have some stuff that needs to be done but I didn't have time that day. They were willing to cover it and there wasn't going to be any problem with that. My copay is $100 so, I can't complain. I had a great experience with them. They treated me very well, I was well informed and they gave me plenty of contact information. I feel like they made it more than it's available to me. Endurance is very customer friendly and versatile. It wasn't all about the fact that I couldn't pay that $500, they wanted to make it accessible for me. From the experience that I had, they look out well for their customer.

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    Customer ServiceClaims Handling

    Reviewed Aug. 15, 2017

    I have a 2006 car with decent mileage and I want to keep it for a while, so I got an auto warranty. The specialist at Endurance was awesome, very informative and answered all of my questions. He knew what he’s talking about and was 100 percent professional and courteous too. However, I have not filed a claim yet but I need to call because I switched to a new bank and want to change my form of payment. Overall they have excellent service and good communication.

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    TechOnline & App

    Reviewed Aug. 14, 2017

    I’m very satisfied with the people that I've talked with at Endurance. I bought a new car in February and tried to look for an extended warranty. The dealer had one but I went online to find out what was available and came up with Endurance. Several leading agents said Endurance was one of the better available options. I also thought they presented themselves well on their website. Plus, in the other web page that I went to for information about warranties, Endurance was well thought of also. For me, Endurance Auto Warranty is a worthwhile product.

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    Customer Service

    Reviewed Aug. 13, 2017

    I bought a Mercedes and it had a higher mileage than planned, so I got an auto warranty and chose Endurance because of their high rating online. Their customer service and sales representative was fantastic, professional and answered the questions outright. What he quoted and talked about were the same on paper and there were no hidden fees. The process was smooth and they even set up auto payment to draft from my account so it was easy and I don’t have to worry about it. Also, they were efficient and personable. We covered the vehicle for another hundred thousand miles. It was cost-effective and I couldn't ask for more.

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    Reviewed Aug. 13, 2017

    I purchased a used car from CarMax and they offered me a warranty. I also went to BMW and looked at theirs but Endurance Auto Warranty is cheaper.

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    TechPrice

    Reviewed Aug. 12, 2017

    I was buying a used vehicle that wasn't under warranty. Endurance was most cooperative and so I decided to get an auto warranty from them. Their certified vehicle protection specialist explained everything perfectly. Their prices were very reasonable and helpful and I could work with them. I have payments for my extended auto warranty come out of my checking account. I set payments up to be automatically taken out and it's an easy plan. Overall, Endurance Auto Warranty wasn't overwhelming at all and they were very good. I've talked to somebody who works at a dealership and they honor Endurance. I have another friend who does all my repairs at a private repair shop and they said Endurance was very good to deal with.

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    Customer ServiceRefunds & Payouts

    Reviewed Aug. 11, 2017

    A few years ago, I had an SUV and thought I bought an extended warranty for the vehicle but I ended up blowing a head gasket. Come to find out I was one mile short of reaching my thousand miles. I had to buy a new engine and $4,000 had to come out of my pocket. I didn't want to be in a situation like that again and so I looked into acquiring an auto warranty. Endurance Auto's warranty packages covered more and so I decided to go with them. Their certified vehicle protection specialist was very nice and understanding. I explained my situation and he went right to work. He was so knowledgeable that I referred my brother to him and my brother ended up purchasing an extended warranty for his car.

    Also, making payments for the warranty over the phone has been very easy. Everyone on Endurance's customer service team has been very nice and helpful. Once, they left me a voicemail and so I needed to call and make sure that they had the right address on file. Overall, Endurance has been very transparent. They have excellent customer service.

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    Reviewed Aug. 11, 2017

    I had bought a used vehicle and got Endurance Auto Warranty. Their price for the coverage I was getting was so different from that of another company I was looking at. Endurance was willing to tailor a little bit to match. Their rep was okay and very knowledgeable. I had my second payment thru direct draft and I haven’t had any issues. If I needed another warranty, I would call again.

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    Customer Service

    Reviewed Aug. 10, 2017

    I purchased Endurance Auto Warranty two weeks ago after a lot of research because they were number 1. My experience with them was great. Darren from Endurance who talked to me on the phone was super knowledgeable. He answered every single one of my questions and it was better than anybody else had done. He was awesome. I went in with a bad attitude with him at first, but I called back and he remembered my name. It's so cool. I paid for the whole deal upfront and it was pretty much the easiest thing I have done. Endurance was great and they are what you expect every company should be.

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    CoveragePrice

    Reviewed Aug. 9, 2017

    Endurance gave me full detail of all the coverage that was being provided. They also gave me a reasonable price for that. But they told me that I had 30 days to decide if I wanted to keep that warranty or if I want to close the account and I decided to cancel the extended warranty in 20 days. The payment for purchasing it was straightforward. They asked for my payment information on the phone and I'm hoping it's secure. Overall, my experience with Endurance was okay given that it's just auto warranty. They did a good job in making sure that I got my business.

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    Price

    Reviewed Aug. 8, 2017

    My warranty ran out and I've looked around for warranty companies. Endurance was cheaper than the others I've looked at. Anthony the rep was a nice guy and pretty helpful, and explained all the details. Payment wasn't hard at all.

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    Customer Service

    Reviewed Aug. 6, 2017

    I purchased a car from somebody. I don't know what he did and didn't do, so to be safe, I got an auto warranty. The DMV website said Endurance is number one. It's less stressful, plus setup was easy. I called and everything got set up the same day. The certified vehicle protection specialist was friendly. She helped out a lot with the pricing and told me the plans, gave me some advice on which plan was going to be best for me. All in all, it was a good experience buying a warranty from Endurance and I really appreciate that.

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    Price

    Reviewed Aug. 5, 2017

    I purchased a second-hand car and wanted to explore options for getting an extended warranty. I did a lot of research and got quotes from different companies. Then I did online background reviews to see consumer ratings on the various organizations that I got quotes from. While the prices on some of the quotes that I got were good and looked like it was a good quality, I got a bit concerned when I read some of the consumer ratings.

    Endurance’s price was a little higher but had very high ratings. Ultimately, the consumer ratings led me to Endurance and in finalizing a contract with them. They understood their product, were helpful and showed me various options. I tried to negotiate with them but they were pretty much set on their price. The only way the price would change was changing the options. The way that it was structured was that there wasn't really a lot of flexibility with staying with the options and getting a discounted price. They stood firm on their price but overall, it was good. They were very professional and client-centric.

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    Reviewed Aug. 4, 2017

    I went into the ConsumerAffairs and Better Business Bureau websites and the first one that popped up with good reviews was Endurance Auto Warranty. The rep was amazing. He laid out everything for me and explained every single question that I had. Making payments was easy because I gave him my credit card number and they set me on auto pay and it comes out every month. Endurance Auto Warranty helped me out. I received my car and all the paperwork and information in less than five days even though they gave me a 10-day window. They’ve been great ever since.

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    Reviewed Aug. 4, 2017

    I had my car loan linked to Endurance to monthly take out our money and I realized when I got the letter that my card I had it linked to declined the payment. I've done that with a new card replacement and I forgot to tell them about the number but they took care of it. Their people were always friendly when I talk to them and they try to help and accommodate you.

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    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Aug. 4, 2017

    A month prior to getting the extended auto warranty from Endurance, my old one was getting expired and I didn't want it to lapse and go get anything. Fortunately, the only thing wrong with my truck was a heated seat thing. So, I figure I'm going to borrow time. I read through 200 plus comments on Endurance and I figured if someone fakes 300 plus comments, you know good on them. Aside from that, when I talked to them, they weren't pushy. They found out what I needed. But the big thing was some of their perks. For example, trip insurance. If my car breaks down, they'll cover me for three days for hotel and reimburse me for any trip or lost money. Some of the other ones didn't offer that. They also had bumper to bumper, up, down, left, right, three dimensional, complete, 100% coverage for $3000. It wasn't expensive.

    The person that I talked to was really nice. He was in Chicago and is a veteran like me. He was not trying to oversell me. I had also talked to their quality assurance guy. So there were two levels to make sure everything's on the up and up. If something was misunderstood, there was a totally separate guy, which I like. Their transparency and their due diligence to make sure that you're covered was a highlight. They also work with every mechanic or maintenance facility, so you're not limited to a certain few. Everything up to now I'm completely satisfied. They're good in conversation. I have peace of mind as soon as I hung up with them.

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    Reviewed Aug. 3, 2017

    The warranty expired on my car. I had a really good one with Hyundai and I wanted to make sure that my car stayed in tip top shape with not having a lot of expense. I looked online and went to the fair credit or the bureau that checks companies and Endurance Auto Warranty had the highest rating. I gave the certified vehicle protection specialist the make and model of my car and told them how many miles I had on it. They came back with a complete list of everything that would be covered which was what I already have and some more. We had a conversation about it and I was happy and went on and made the purchase. There was one more thing that I brought up about me staying here and they went ahead and checked to see if there were more discounts and they got it for me. The payment side of purchasing was a big deal. I want to pay more than a 100 and they got it for me for less than that. My experience with Endurance was great.

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    Claims Handling

    Reviewed Aug. 3, 2017

    I had a few problems with my pick-up, so I got an auto warranty from Endurance. The vehicle protection specialist explained the benefits. We have some issues with the direct deposit thing so I just had them bill me. I haven't tried filing a claim yet, but so far, I had a good experience.

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    Reviewed Aug. 3, 2017

    My car was out of warranty. I researched Endurance and saw that they were a direct insurer and not a third party. The rep was very knowledgeable about secondary warranties and everything went well. It was easy to make payments and I had a very good and professional experience.

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    Customer Service

    Reviewed Aug. 3, 2017

    I had another warranty company call me but I wasn't too sure about them. The guy came up on my phone like he's calling me from a different place he was in. I wasn't too sure about that and contacted Better Business Bureau. I pulled up Endurance Auto Warranty and they were one of the top companies recommended as far as my needs and wants. I talked to two different people and they were really good. I'd recommend them to somebody.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 2, 2017

    Awesome customer service. Was very helpful!! Was worried as to how I would pay this month. The woman helping me quickly have gave me the best option to add it at the end of my bill cycle. Thanks so much for wonderful caring customer service!!

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    Coverage

    Reviewed Aug. 2, 2017

    I just bought the vehicle in February and it has a three year or 36000 miles of warranty. But I've only got less than 30000 on it and it ran out because the three years was up. Endurance Auto Warranty had a really good rating and they were helpful. They got me into the bumper-to-bumper warranty and it sounded like a pretty good deal. I'm not insured until after 30 days and I have to drive it 1000 miles but I haven't had any issues.

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    Tech

    Reviewed Aug. 2, 2017

    I previously had an auto warranty with Endurance which was expiring, and I thought it would be easier to go along with what I already had. When I first got it three years ago, I had some work done on my auto and our dealership did not know, or so they claimed they didn't know I had Endurance, but it has worked out. My interaction with the rep this last time was informative. It was an easy process and a quick and painless experience.

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    Refunds & Payouts

    Reviewed Aug. 2, 2017

    We had an auto warranty and it was running out, so we bought another one. Our experience with the Endurance Auto specialist was good and all the people we talked to seemed nice. We paid up for the whole thing and it’s been good so far.

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    Customer Service

    Reviewed Aug. 1, 2017

    The customer service Daniel gave me over the phone concerning the purchase of a warranty policy was absolutely wonderful. Daniel explained things too so I could understand and gave some options. Daniel also did not pressure me. In the future I will only deal w/ Daniel!

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    Customer Service

    Reviewed Aug. 1, 2017

    Dear Endurance, I was totally confused with my initial account documents and billing statements. I called customer service - Daniel ** was not only extremely helpful; he exceeded my expectations of the call with his knowledge and prompt follow-up. He is a great asset to your company!

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    Customer Service

    Reviewed Aug. 1, 2017

    I have a 2006 Lexus that's under warranty now but the warranty is going to expire in November. I went online then got hold of one of the guys at Endurance. I called and the numbers given to me sounded very reasonable. $2,800 sounded like what I was looking to spend. Endurance's protection specialist was efficient on the phone. He was hitting all the right highlights and was persuasive in a nice way. However, I sold the car and so I ended up canceling. Still, everything was handled very efficiently. I was very impressed with Endurance.

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    Reviewed Aug. 1, 2017

    My car broke down on my way home from vacation. You guys authorized repairs at a dealership in Virginia. I was pleased with how easy everything went including getting a rental to get me back there. After arriving home I noticed that I still had problems. I talked to Daniel who was very helpful and put my mind at ease about what I had to do. And it didn't include going back to Virginia.

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    Coverage

    Reviewed Aug. 1, 2017

    My car didn't have warranty anymore and I was looking for that, just in case something happen to be covered. Endurance Auto Warranty is the one with the most satisfaction of people in the web and that's why I chose it. The rep was really kind and he explained really well all the requirements and all the coverage that I will have. He was very good and it was an easy application. To make payments, we put a direct pay through my bank account and it's easy. It looks like I'm in good hands and I feel glad that I did everything.

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    Claims HandlingCoverage

    Reviewed Aug. 1, 2017

    I already had Endurance Auto Warranty on my other car and we didn’t have any coverage on this vehicle so we decided to get it an auto warranty as well. I haven’t filed a claim for this vehicle but every time I have something go wrong with my other car, they say it's not covered. I'm hoping that that's not going to be the case forever. But so far, everything has been good. The protection specialist when I was buying the warranty was nice and making payments for it was easy. It was, overall, a very enjoyable experience.

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    Sales & Marketing

    Reviewed July 31, 2017

    Our previous warranty has expired and Endurance Auto was the first one that came up on Google. The sales pitch was too long and it was more time than I would have liked to spend, but making payments was easy. I've been with them for a month now.

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    CoveragePunctuality & Speed

    Reviewed July 31, 2017

    Our auto warranty was expiring and so we decided to look into acquiring a new one. Endurance's protection specialist told me what their warranty would cover and he was very comprehensive. Overall, my experience with Endurance was great. They were quick and accommodating.

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    Reviewed July 31, 2017

    I got Endurance Auto Warranty as my old warranty ran out. I went online and looked at some charges prior to selecting them. I like their plan better than the other auto warranty providers. I also had a positive experience with their protection specialist. Everything was explained to me. They explained that I needed warranty and actually went through the steps of the warranty. But I was listening to some other things too about how much the deductible was. That made a difference too because their deductible is only $100. I've set up an automatic payment for my warranty. I have no problem with them.

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    Customer ServicePunctuality & Speed

    Reviewed July 30, 2017

    I acquired Endurance Auto Warranty because the warranty that my car had expired before I even bought it. It’s a used car and the warranty expired at 30,000 miles and I bought it at 40,000 miles. Endurance Auto gave me the best deal. The vehicle protection specialist was really good and very knowledgeable. I'm just hoping that everything that he said would be covered because I recently put my car into the shop. I did everything over the phone and making payments is easy because I set up auto-pay. Customer service is fast and they were very professional. I called in one time because I thought I had to make a payment but she said that it was automatically set up.

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    Customer ServicePrice

    Reviewed July 30, 2017

    I was coming up on the end of my auto warranty and since I'm using my car for daily travel, I didn't want to be stuck with the large bills. So I looked at online reviews and signed up with Endurance for an extended auto warranty. I got more information through working with the person online as well as browsing the website than with another service that I had contacted. The representative I spoke to was very knowledgeable, very confident of what they were selling and it didn’t sound like the person was just going through a script. Whereas the other company I've contacted were extremely vague, didn't want to answer some of the questions that I had. That raised red flags. Endurance gave me a good feeling about the purchase itself and so far, payments are reasonable. Though I wish it were more affordable. Overall, it was a great experience.

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    Customer ServiceCoverage

    Reviewed July 30, 2017

    I had purchased a used vehicle three years ago and I had so many problems with it when I bought it. I basically replaced everything in the car except for the air conditioning which is running fine but some of the issues weren’t covered under the warranty that I purchased. I took a chance and decided it's worth the money to invest in Endurance Auto Warranty. The specialist was informative. They provided a lot of good information which made me decide because I already called another company prior, but their prices were much higher and they weren't as informative in what they covered and that made the difference.

    Payments are thru my credit cards. It was very easy and I don't have to worry about it. My email address was incorrect on the paperwork because they never got anything via email. When I finally got it in the mail I saw that there was a letter missing off my email address. I asked if I could update it and they said they can't update the email address at this time. I'll see how it goes when I have to file a claim. My one concern is that everything runs smoothly and that I don't have to deal with anything. I feel comfortable with my choice and I hope that everything works out the way it's supposed to. I feel that I have made a good decision.

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    Customer ServiceClaims Handling

    Reviewed July 29, 2017

    The old warranty on my vehicle ran out and got Endurance Auto Warranty. I signed up at least a month ago and have not received any paperwork from them. They didn't explain how to file a claim or answer any questions I had when I signed up for the service. But there was no problem making payments. It was explained that I pay a certain amount for a number of years and the other years were free. My experience at least in signing up for the service and setting up payment was good.

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    Price

    Reviewed July 29, 2017

    My car didn't come with an auto warranty and Endurance Auto Warranty was more reasonable than other providers. They were cheaper and offered a lot of things. Also, it was great with their specialist. He was very knowledgeable and walked me through the process. I was eligible for a discount which is always good and making payments was easy.

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    Customer Service

    Reviewed July 29, 2017

    I’ve been with Endurance Auto Warranty for about two months now. I’ve been looking around and every warranty place seemed to be putting pressure. I felt pressured with Endurance, too, but I was in a rush to get an auto warranty, so I signed up with them. Even if they’re pricier, they're local and happens to be here in Skokie so they're close to home, so if I have an issue and nothing happens to work out, at least they're in my neighborhood. All the other auto warranty companies seem to be out of my state. They do normal wear and tear as well, which other warranty companies couldn’t guarantee.

    When the sales rep was trying to sign me up, she was very responsive in calling back. But as soon as I signed up, I tried to call her back for more info but she never returned my phone calls. I also don’t think she knew what she was talking about since she couldn’t answer my questions. These made me leery about Endurance. Despite these, I sent her an email that I’m sticking with them in the meantime. The guy from customer service that I spoke with on the day I tried to cancel my policy seemed to be very knowledgeable, so he made me lean towards Endurance.

    Another thing was that in making payments, I was never told there was going to be an automatic withdrawal every month out of my credit card. I don’t know if I can still cancel with them, but from the day I called to when my 30 days were up, I sent an email to both the salesperson and the last guy I spoke with and told them I wasn’t happy with Endurance. I was trying to get a return call from the reps, but to this day they still haven’t returned my phone call. I wouldn't recommend anybody from Endurance until I actually need to use my warranty.

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    Customer ServiceClaims Handling

    Reviewed July 28, 2017

    Two front sensors for the car - I would like to say that Daniel ** very knowledgeable with his work. Also very attentive doing customer service. Very informative with helping us resolve our situation regarding a claim. Mr. Daniel ** should be recognized with doing a excellent job. Thanks again to Mr. ** for being such a value employee for this company. Great customer Service.

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    Customer ServiceCoverage

    Reviewed July 28, 2017

    We wanted to keep the vehicle that we had but the extended warranty on it was about to expire. So I did some inquiries, mostly researched online into what extended warranties would be worth the time and money. I ran across Endurance and they rated pretty high so I gave them a call. Purchasing the extended auto warranty was very easy. I gave them the credit card number and it was straightforward, no problem at all.

    The salesperson was excellent, very forthcoming and honest. He told me about all the plans and sold me something that was right for me and my budget. He didn’t try to push me into something that I didn’t need or couldn’t afford, finding out what I think was the perfect plan for what I needed to have covered and explained all the coverages to me. He showed me a sample of the contract and then once I got the contract I called him back. He said to contact him if I have any questions. I did and he answered all of them.

    It worked well and I had a very positive experience. Everything that he told us that’s gonna happen has happened. If people are looking for an extended warranty I definitely recommend Endurance Auto Warranty highly because the process was seamless from beginning to end. Overall, Endurance has comprehensive coverage, excellent customer service and they give thorough explanation. We’d definitely recommend and use them again.

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    Customer ServiceClaims HandlingTech

    Reviewed July 28, 2017

    I had the vehicle in the shop for a regular maintenance and my mechanic and I started talking about the mileage on the vehicle. I had an extended warranty that came with it when I purchased it and I had already purchased the extended warranty through the dealer. It ended at 122,000. Now it's at 125,000. He said I can still get an extended warranty. He gave me options and I went looking, read ratings and ended up going with Endurance Auto Warranty. I called them a couple of days ago after I got the contract and discussed the waiting period with them. It said 60 days and 1,000 miles. The confirmation team and the original salesperson said it was 30 days and 1,000 miles. I asked them to go back and listen to the tapes but they said that wouldn’t do any good because they don’t offer that plan for my vehicle.

    Even though the outcome wasn’t quite what I was hoping, it was a good experience. I liked that there was only a $100 deductible with it. The plan itself sounded good. Between 30 days and 60 days, it shouldn’t make a difference. Now, if I break down at 45 days, I’m going to be a pretty unhappy camper. I got 104 miles left out of a 2,000. So, I’m almost to the 1,000 miles. Worst case scenario, if something happens and I have 1,000 miles on it, it’s going to sit for a while. It’s better to have something go wrong with the time frame than the mileage because if you have a transmission problem, you can’t put miles on it. Overall, the experience was good. They did a good job of explaining the plan. The certified vehicle protection specialist was knowledgeable and cordial. For a salesperson, he was answering questions more and explaining the program rather than being pushy. So, from that perspective, it was a good experience.

    I made the down payment on the phone with them after the confirmation. Now, it’s automatically deducted each month from my account. I've got it on autopay. You can’t ask for anything easier than that. But the waiting period is a big thing for me. They have a salesperson and a confirmation team that tells me something different than what’s on the contract and tells me it’s being recorded. They should go back and listen to the recording and make it right. I went through the entire extended warranty with the one I bought at the dealership and it didn’t have any problems and the car is running good. Right now, I’m not making a big deal. The communications I've had makes me feel comfortable, that they’re reputable and that they will pay a claim. But I’m disappointed that they don’t hold themselves accountable upfront.

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    Reviewed July 28, 2017

    I was buying a used car and I’ve decided I wanted to get a warranty for it. Endurance Auto Warranty’s plan was a little different from anybody else. I also looked it up and it said it was highly rated, pretty good and one of the better warranty providers. The certified vehicle protection specialist was pretty good. He was knowledgeable about what he was doing. Making payments for the purchase was not difficult. But the amount could be lower. I don’t know why it costs more than some.

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    Customer Service

    Reviewed July 27, 2017

    I only had them for a few months, and I canceled because I found a better deal when I re-financed my car, however, it was a very pleasant experience. Customer service was amazing, and the cancellation policy was even better! Couldn't be more happy with how everything happened. I'm sad to go honestly!

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    Customer ServicePrice

    Reviewed July 27, 2017

    I have purchased a used vehicle and it's in great working condition, but it's better to be safe than sorry and get a warranty that wasn't too expensive. I searched through Google and came across with Endurance Auto Warranty which ended up being a good fit. They gave me a call and were very helpful over the phone and got everything squared away. We have an auto debit hooked up to my credit card, so making a payment is good and easy. They also said that I needed to get an oil change before the 30 days was up, or a certain number of miles. I have done it with Walmart and it was fun.

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    Price

    Reviewed July 27, 2017

    The repairs on the vehicles with all the electronics, gizmos and gadgets they put on it are so rotten expensive and I can't afford them so I got two different accounts with Endurance Auto Warranty, one for my pickup and the other for my SUV. I picked them off my internet because I've heard some good things about it. The service writer that I use at the Ford house also told me he's had good dealings with the Endurance for the most part. I can't complain about the price because it would cost me about $190 just to have my car checked out and the $100 deductible can't be beaten too. Their rep was very knowledgeable and professional. He told me to look it over and I did within the 30 days so everything was really good.

    I was also instructed to have the oil changed on my little Ford Edge within 30 days, which I did but I forgot my Endurance card. I'm going to fax the information over to Endurance. Before I bought the warranty, I had my brakes redone on my SUV and some serpentine belt replaced on it too so it's in a very good shape. It's just one of the things you don't expect the next so I got to have the insurance and for me, they're top-notched people.

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    Customer Service

    Reviewed July 27, 2017

    Endurance Auto has a lot of good reviews so I went with them. I called and the rep I spoke to was pretty detailed. They take my payments out of my account so, it very easy paying them.

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    Customer Service

    Reviewed July 26, 2017

    I have always paid close attention to detail and excellence in regards to customer service skills when dealing with businesses and their associates. I found your associates to be very professional and personable whenever I called. However there was one that surpassed and went above and beyond in her politeness and confidence level. Her name is LaKia **! Your company should acknowledge her for her customer excellence.

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    Price

    Reviewed July 26, 2017

    I bought an expensive car and it didn't have a warranty with it. Even though Endurance Auto has a down payment, the fees with them were lower from month to month so I chose them. The rep knew all my questions and made sure I understood everything before I actually went through the process of acquiring an insurance. If I was trying to see if I can get it a little cheaper, then she always had the range down for me. Also, making the payments is very easy as it's automatic. Overall, it's a great company. I would tell people to look into Endurance but I'd tell them to do their own little research on to it.

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    CoveragePrice

    Reviewed July 26, 2017

    I’ve used a warranty in the past and I did some research on one of the top extended warranties for vehicles and saw Endurance Auto's name pop up. I was interested in the detailed, bumper-to-bumper coverage and the competitive pricing. The rep was very informative and knowledgeable. Everything went well and a packet that had all the information and details was going to come in the mail. I called to get information on the coverage on a specific automatic lift gate and they said it was covered.

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    Coverage

    Reviewed July 26, 2017

    The auto warranty we got when we bought the car expired and I like having the car covered. I did a Google search and Endurance came up. They offered me a warranty and purchasing it was simple. It's also easy to make payments. They do auto pay so we registered the card. Overall, our experience with Endurance has been easy and straightforward.

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    Reviewed July 25, 2017

    My car didn't come with a warranty and was sold as is through Homewood, Chevrolet. I decided to get a warranty from Endurance Auto and put the down payment on it and I'm on Social Security disability, my granddaughter will be paying $14 a month for it. So far, my experience has been good. But I didn't like that I have to wait two months and anything can happen to the car. Also, if something happens to the car, I still have to pay the $100 deductible. And then, there was another company that I had thought about going with 'cause I only had to wait one month. But other than that, the person I talked to at Endurance seemed really nice and was very professional.

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    Customer Service

    Reviewed July 25, 2017

    My vehicle was not brand new so I knew I have to take an extra precaution. Purchasing the Endurance warranty was pretty easy, though it would be okay for making payments if it was $10 cheaper. The specialist answered my questions and I didn't have to call him. It was a good experience overall.

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    Customer Service

    Reviewed July 25, 2017

    The reps were very informative. However, I felt that I was pressured into making a decision right away, and I didn't really like that. I did not much care for the fact that the deal that they gave me was only available during that phone call, so it gave me no time to make a decision outside of it. The only reason I did go with Endurance was because I had a 30-day period that I could cancel for any reason. Paying for it was as easy as giving a credit number, but I had to cancel the insurance policy because I went ahead and took one with the BMW dealership that I purchased the car through.

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    Reviewed July 24, 2017

    I wanted some extra coverage on a newer vehicle that I purchased. I am familiar with the Endurance logo including some of the people that were associated with the company so I knew that it was a better business accredited situation. So far, I've had a very easy experience with them. I had very few questions and their protection specialist was very knowledgeable. Then when I got the warranty, their reps called to see how I was with it and how I thought about it. Everybody’s been very professional. Also, I do my payments online and it's wonderfully easy. If there’s ever a claim, I hope everything’s just as easy as it has been so far.

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    Coverage

    Reviewed July 24, 2017

    I just bought a car with 60,000 miles. Then, I saw that it’s over 100,000 so, I decided to get an extended warranty before it starts giving me trouble. Endurance had a rental car and everything with it. The vehicle protection specialist explained these things, like its coverage, the policy and how it helps me in cases like breaking down at the side of the road. He knew all the information about it. Also, making payments to purchase the warranty was very easy. He transferred me over and he got everything taken care of. I’ll recommend them.

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    Tech

    Reviewed July 24, 2017

    My vehicle didn't come with a warranty when I bought it from the dealership. It was a pre-owned one and it was past the warranty mark. Endurance was the best rated provider on the computer so I chose to get them. My wife set everything up and she said the specialist did a good job helping us. I like that for payments, they send us a bill and we just mail it out. It's a great service and I've recommended it to other people.

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    Customer Service

    Reviewed July 23, 2017

    I got a letter sent in the mail saying that my car's warranty was about to expire so I looked into acquiring an auto warranty. Endurance Auto's rep was very informative, polite and answered any questions I asked. No question was a dumb question and if she didn't have an answer, she put me on a brief hold to research the answer. It was a great experience. Endurance also gave me a good rate that was a lot lower than what I had expected so I didn't have to do any negotiating at all.

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    Reviewed July 23, 2017

    I've had my car for about a year now and the warranty I had expired. I looked around and found Endurance Auto Warranty. Their rep was very good and we really enjoyed talking to him. He was knowledgeable and very informative. He explained things to me on how things worked and helped me make my decision. He also worked with me in coming up with a plan that fit my budget and everything turned out good.

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    Customer ServiceClaims HandlingTechPrice

    Reviewed July 23, 2017

    My vehicle’s not brand-new. I needed to make sure that I wouldn't be put down on the road if I'm traveling. I’d never known there were car warranty companies and I had thought that all warranties came from the actual dealership so, that’s who I was looking at and it was pretty expensive. I started talking to folks and one of my staff members mentioned to me that she got a warranty for her car and I was shocked that it wasn’t from her dealership.

    So, I started Googling, researching, doing reviews on all the different companies and I found out that there are warranties outside of your dealership so I felt pretty confident. Then, I had another friend who has the same kind of car I have and says that he’s not having problems with his. He was telling me about car warranty companies, too. Endurance Auto Warranty has higher ratings, very good customer service and also, they handle their own claims. They have everything that I would want if I’m going to pay that kind of money out per month.

    I called Endurance and the rep that I talked to was exceptional, customer-friendly, and very knowledgeable. I kept asking a lot of questions, he kept explaining and he was very thorough, so he went over and over. He also told me I could call back if I had questions. I called a friend from Fort Washington in Maryland. He said he had Endurance once before and he recommended them so, that's a confirmation for me that maybe it's the one I should go with. I spoke to my family and my son, and decided to go with them. I was very pleased to see that they gave a discount to senior citizens. That was really good. I have not used the service yet and hopefully, I don’t have to use it.

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    Coverage

    Reviewed July 22, 2017

    I bought a used vehicle and it was outside of the factory extended warranty. I liked Endurance's coverage plan and the rep described everything in depth. I'm on an automatic payment plan, so there is no trouble and I don’t miss a payment. Overall, my experience was smooth and simple. They're easy to deal with, very helpful and knowledgeable.

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    Tech

    Reviewed July 22, 2017

    ConsumerAffairs listed the top ten auto warranty provider and Endurance was in there so I touched base with them. Their certified specialist was really good. He worked with me and quoted. We debated and finally came to a price that I thought was fair. He's not supposed to do that but he had a little leeway there. Purchasing the warranty was fine for me. I paid the lump sum so I'm not paying it out. It's pretty much a single transaction. The experience with Endurance was convenient, easy and felt like I got a good deal for what I needed. Also, it went well as I could expect. The beginning was great so I hope it ends as great.

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    Price

    Reviewed July 22, 2017

    When I purchased the car, I did not establish a warranty, but I wanted to be covered in case a lot of the electrical things, like the keyless entry and the radio, go out. So I looked at the reviews for auto warranties and Endurance Auto Warranty looked as though it was a real company and one I can trust. Initially, I was very skeptical and I had a lot of questions but I had already done my research and their specialist assured me that everything was okay. He was very knowledgeable, patient and it was a great experience. Making my payments was also very easy. I have them automatically drafted out of my account. Compared to other companies, Endurance has the better fixed price. In fact, I recommended them to my mom.

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    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed July 21, 2017

    I got my Endurance Auto warranty and I needed my car fixed. I took it to the BMW service center and at first, they were saying, they wouldn’t cover what I had to change because one was 40 watts external. But my mechanic, the BMW service adviser was saying, it was internal and external and they said they wouldn’t cover internal but they had to buy the whole part. They said, they wouldn’t cover it because an external part is also damaged but it’s all together. So later on, I went back and forth with them for a long time and the mechanic too, for a while. My mechanic even got angry so later on they said, "Okay". They’re going let someone come check it and see if they’ll cover it. Even before then, they said the mechanic should just take out the turbo then someone should take photos of the thing, and they will cover it.

    The mechanic took out the turbo, took photos of it and they said they’re going to let someone come and inspect it. Someone came to inspect it and they said they wouldn’t cover the turbo again. They kept switching because one minute, they said they’ll pay for it so the mechanic should take the turbo out. The cost of workmanship alone is $2000. That went against my side. Now that the turbo was out, I have to fork out money to pay for $4000 for the workmanship that they said they will cover, that I didn’t know they wouldn’t cover. They didn't listen to anything we said and they kept on saying something else.

    I couldn’t do anything about it. They don't have an office or something for me to go and not agree to what they said. It’s over the phone. I decided to cancel it and get a refund but they wouldn’t give me any refund. They only said they’ll give me a refund for the last payment I made for that month which was only $200. The rest of my money was gone and they duped me big time. It sucks and I don’t even know if I should try getting another warranty.

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    Reviewed July 21, 2017

    I'm all alone and have nobody left to borrow money from in case my truck breaks down so I got an auto warranty from Endurance. The protection specialist was decent and polite. The warranty isn’t active until August, so I've been paying for it since last month and I don't get to use it yet. But when I make payments, Endurance takes the money right out of my checking account.

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    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed July 21, 2017

    I live in the foothills of the Great Smoky Mountains and travel a lot so I needed to make sure that I had an extended warranty on my vehicle in case something happened. I looked and made sure that warranty was based in the United States and it's based out of Chicago, Illinois. Endurance called me the next morning because I looked at their website and they offered me a policy that was bumper to bumper excluding seatbelts or the airbags due to the recalls and problems with those. The experience was fine when I was buying the warranty but now that my engine blew, the claims department and roadside assistance is giving me a nightmare.

    They said that I use a Firestone repair or an Armco repair so I took it to the first Firestone and it was a nightmare with roadside assistance to get it there. They got it there and those people there were wonderful. They did the diagnostic and said that the head was busted on the engine so Endurance said that the whole engine has to be broken down. Firestone couldn't do it but they didn't charge me a dime even they kept it there for the waiting period of 72 hours to get it towed again. It was towed to the second Firestone in Knoxville, Tennessee and they were wonderful as well. They agreed with what the first Firestone said and said they can do it for $2900. Then they called claims but claims said that they got to have the complete engine torn down to get to the root cause. That Firestone said that they don't have the time and staff to break it down but they could drop the engine and I'd be driving my car in 24 hours. But Endurance refused.

    I had to have it towed back to the dealership I bought it from as they had full permission from day one to break the engine down like Endurance told them to. But as of yesterday, Endurance blamed the dealership. They sent an inspector out and the inspector didn't tell anything to the guy at the Service Department at the dealership who I'm dealing with except "Okay, you got the car". Then the dealership called me and said Endurance told them that they had to break the engine completely down and have another inspector come out so he asked why the first inspector that came out didn’t tell them they had to do it. I had Daniel from Endurance tell me yesterday that the dealership dropped the ball and they should have known that they had to break it down. But the dealership said that they have to get approval for it and Endurance won't.

    They added it was a mileage discrepancy and some guy named Ian at Endurance got the receipts from them including the mileage information and it was straightened out two weeks ago. But Ian put it in the notes and not in the claims department so claims never got to see it so my car's still sitting there and I still can't get a rental car. The dealership also said if the inspector wants this completely broken down and all over the floor, and he sees that maybe this started occurring before I purchased the policy, a couple of months ago, then I'll be liable for all the cost. If that were the case, I'd rather be liable for the $2900 dropping a new engine in but now it's going to be $6000 or more. Then Endurance is going to burn me not only from buying the policy but they're going to say that this had started to occur before.

    Everyone's blaming everyone. Endurance customer service is blaming claims, claims is blaming me and Endurance is blaming the dealership. I did everything they've told me to do but they keep me jumping hoops. With Claims assistance, David, I’m on hold for forty minutes then when I finally got someone and start explaining what's going on, all of sudden it becomes disconnected and it happened to me three times. Even the Firestone people have talked to Claims had nothing but a hard time with them and the same thing happens. The roadside assistance, on the other hand, tried to tell me each time my vehicle was towed that I was liable for the towing but I said that it's included in my extended policy and they want to argue with me so I call Endurance and they do a three-way calls with roadside assistance and Claims. And that's only when I can get any help.

    Endurance was good but now they're putting everything back on everybody else. I've had no vehicle for almost three weeks and I've had to have it towed to three different places. They are blaming the third place for not breaking the engine down but they didn't give them the permission to do it. Everybody's dropping the ball on the whole situation. It is exhaustion and incompetence all around so I expect them also to completely burn me.

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    Coverage

    Reviewed July 20, 2017

    I am writing this review to let you know about my great experience with Endurance. I have a Lexus ES350 that the water pump went out. I quickly brought the car to the mechanic and they verified that it was the water pump for sure. I later called Endurance and spoke to Martin. Martin works at Endurance and let me tell you this guy is awesome. From the second you first talk to him he shows that he really cares about the customers' needs. If anyone is looking to sign up to Endurance I highly recommend talking to Martin first. He will tell you exactly the best coverage needed for your car.

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    Coverage

    Reviewed July 20, 2017

    My car is expensive to fix, so I got an extended warranty from Endurance to be of help if something major breaks. Willie was the specialist I transacted with and he was pretty nice. Before this one, I also had an extended warranty and I really liked that I didn't have a problem with them approving most of the work that was done when I took my car to a BMW place. So now I'm curious as to how it will work with Endurance because a lot of warranties will say they'll cover something, and then when the times come when you have to use them, you find out they don't cover it.

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    Reviewed July 20, 2017

    At first, I was looking at a different warranty, but when I found Endurance Auto online, I googled it and it showed as one of the top ones in the market. They were recognized by the Better Business Bureau and most of the other ones weren't, so we contacted them. All the girls that my wife and I talked to were very helpful and friendly. We paid it all in full at one time and it was quick getting everything hooked up. Everything was very good.

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    Punctuality & Speed

    Reviewed July 20, 2017

    I needed to make sure my only vehicle stays running and Endurance Auto reached out to me, so I looked at the quote. The specialist was great and set up an auto payment, which made paying even easier. In my experience, Endurance Auto was quick and easy, which is nice.

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    Coverage

    Reviewed July 19, 2017

    We had an auto warranty and it hasn't expired yet, but the company that I was with was no longer in business. So I started looking on the internet and Consumer Reports. Endurance Auto Warranty came up as one of the top three and I chose them because of the star rating and the reports from people that have used it. The gentleman was very nice and helpful. He gave us a senior discount which I asked for so it was a nice experience. He also explained that we had the 30 day waiting period but that there was nothing wrong. We have low mileage on our vehicle after all. Then we've got the automatic payment set up. It's just a great warranty. I was real impressed that it covers the mileage and almost bumper to bumper of the normal wear and tear.

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    Price

    Reviewed July 19, 2017

    My warranty was about to expire so I wanted to get an extended warranty. I got Endurance mainly for their price and coverage. I then paid them in full. It has been an easy experience.

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    Customer Service

    Reviewed July 18, 2017

    I feel as though whenever I call in, I get someone rude and not particularly willing to help. She was not like that and I enjoyed our pleasant/helpful conversation. The previous agent wouldn't even give me an email and she did. What 21 year old uses fax machines??

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    Claims HandlingTech

    Reviewed July 18, 2017

    I researched on the car that I have and I heard some of the problems that were coming up as we’re getting close to 100,000 miles. I thought it would be a good idea to look at some warranty plans so I looked at the reviews online and Endurance Auto Warranty was the one that most people rated favorably. When I purchased the warranty, their rep explained everything to me and made it comfortable to go through the process.

    I’m in the process of filing a claim now and it's simple. Once we took it to the dealership, they handled everything for us to the repair facility. But they’re asking for quite a bit of due diligence and I didn't imagine that the process was going to be that extensive. I’m still waiting on what they’re going to do about my warranty claim since they're reevaluating everything but it's all fine so far. They’re very easy to work with.

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    Reviewed July 18, 2017

    The warranty on my car was over so I needed something to keep it on hold in case I have something that breaks down. When I was looking online for a good warranty, I read a lot of decent reviews about Endurance. I then talked to their rep who did a good job. Their benefits were reasonable to me, plus it is easy to make payments. It was a great experience and I look forward to working with them.

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    Customer Service

    Reviewed July 17, 2017

    Martin provides awesome customer service. He made the whole process simple and easy! I would highly recommend this service. I currently have another car with your program. This is the best warranty of the future. My current car will have the same service in the future.

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    Reviewed July 17, 2017

    My auto warranty had run out and I wanted to renew one. Endurance was cheaper for the same thing I was getting my old warranty for so I went with them. The guy who sold the warranty to me was all right and making payments was very easy. It was a great experience.

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    Reviewed July 17, 2017

    I just bought a car that didn't have a warranty and I wanted to make sure that it would be covered if something happened. When I did some research online, Endurance Auto Warranty had a good Better Business Bureau rating. It was easy making payments. Other than that, I haven't really had to do anything but it seems like a good company.

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    Reviewed July 16, 2017

    I bought a used car two months back and I thought it would be better to have an auto warranty. I looked up online and Endurance Auto Warranty had really good ratings and reviews online. When I purchased the warranty the specialist was nice and took care of it very easily. They explained everything properly and I just had to spend a couple of minutes. I had a different auto warranty before and they didn’t even give me all the options. Also I really like their booklet that’s designed to describe everything. I went to draw a monthly automated payment plan which gets deducted from my credit card and it’s easy for me because I don’t have to do anything. Everything’s been good so far.

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    Price

    Reviewed July 16, 2017

    When I looked for an auto warranty, Endurance was the one that came up first, and since their price was right, I went with them. Their vehicle protection specialist explained everything and making payments for purchasing the warranty was easy. Overall, the experience was very professional and explanatory.

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    Customer Service

    Reviewed July 15, 2017

    I have a new car and I did a lot of research in the internet about auto warranty companies. I also went to the Better Business Bureau and Endurance had a good reputation so I went with them. The rep was very helpful and very knowledgeable. He didn't push me and just told me what I needed to know. I even called him and gave him a thank you after my purchase. It's always easy to make payments on the phone and all in all, I received excellent service from Endurance. I'd do it again.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com