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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 120 Reviews 17625 - 17775
    Verified purchase

    Reviewed May 20, 2018

    The Endurance rep went over each plan, and I picked the plan, and they took my money. It was smooth, and making payments is easy because they just auto debit it out of my account.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed May 20, 2018

    Since a car is a vital part of life, I looked into getting an auto warranty. I have another warranty but I looked at Endurance because of the ratings. I read some information and I looked it up, and I found out what they have. When I signed up, I had a couple of little bumps in the process. And when I filed a claim on a fuel injection, the process was long and they kept transferring me back and forth and I was at the shop and then they talked to the manager of the shop and transferred me to another part and it was unnecessary for them to ultimately tell me I had no coverage for the repair. So it was frustrating and my experience was crazy and unnecessarily long.

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    Verified purchase

    Reviewed May 20, 2018

    The Endurance rep was very knowledgeable and answered a lot of my questions. I set it up for auto-pay and I've got all my documentation. It went pretty easy overall. And hopefully, I would have a good experience when I need to file a claim.

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    Verified purchase
    Price

    Reviewed May 20, 2018

    Endurance was recommended to me and their reps were good. The payment plan was reasonable but it's still a bit expensive.

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    Verified purchase

    Reviewed May 20, 2018

    I got my Endurance warranty about a month ago so that in case anything happens to my car, I know that it's there. During the purchase, I had a person who seemed very knowledgeable, very honest and legit. I get my payments deducted from my account. So far so good.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed May 19, 2018

    I’ve always had issues with used vehicles, so I did some research as to how to protect myself with having them. I came across Endurance Auto Warranty and called them. I provided my information including my card information and the VIN number. I told them not to process anything and that if I was interested, I would call back on the 12th to authorize the payment and everything to go through. The person that I spoke with agreed to that. They said they understood and reassured me that we would not be charged for anything and to make sure I’ll call back on the 12th.

    But instead of them being patient until the 12th of April to do that, they did everything that same day. And because we were out of town, we didn’t get booklets until the 10th when we came back in the house. I was finally able to check my mailbox on the 11th and that’s when I saw all these booklets from them. So then I checked my card and saw that they did take money from my account and that they attempted to take some more money out of my account again this month. It was very unprofessional for them to just update and do that without my consent.

    I called customer service about the issue and they rep told me I shouldn’t have provided the information until I was ready. I told him that I wanted my money back and I've had to deal with someone and process different stuff. I have to go through hoops and hurdles to get my money back, and I really didn't appreciate it. It is very frustrating especially that they took the money at that time it was applied to something else. I would not recommend it.

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    Verified purchase

    Reviewed May 19, 2018

    I purchased a new car and got the auto warranty but I didn't feel so comfortable with them. It didn't work out so well. I did internet research and Endurance was number one. The rep that I spoke with was very knowledgeable when I signed up. Everything seemed nice and easy, and they're good so far.

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    Verified purchase

    Reviewed May 19, 2018

    I've been with Endurance Auto Warranty for a month now and it has been fine so far.

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    Verified purchase

    Reviewed May 19, 2018

    My dashboard melted and it freaked me out, so I decided to get an auto warranty. I just bought the warranty from Endurance and their rep was informative.

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    Verified purchase

    Reviewed May 19, 2018

    I got a Chevrolet and a new hybrid and I don't have a lot of confidence in Chevrolet. I looked into getting an auto warranty and chose Endurance Auto. Their rating is high on the internet and the warranty allows me to use Chevrolet Dealerships, too. I paid my warranty all at once, and it was easy. So far, my experience was as expected and it was good.

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    Verified purchase
    Customer Service

    Reviewed May 19, 2018

    I haven't had cars that had to have work needed to be done over years but I thought it might be a good idea to get an auto warranty. I purchased extended warranties from dealers but never through a third party. I started looking around after getting phone calls and ended up with Endurance. I liked their reputation. I went to multiple websites looking at their ranks and they were consistently either one or two. Their reps were responsive, thoughtful and very thorough. My dealings with customer service have been a good experience so far. I called in because I was contemplating whether or not I was going to be paying the service because of exploring a few other options out there and they kinda put me at ease. I've only made my second payment and it's automatically drafted.

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    Verified purchase
    Price

    Reviewed May 19, 2018

    I have a used vehicle and looked into acquiring an auto warranty for extra coverage. I researched and Endurance was one of the top rated providers so I went with them. Their vehicle protection specialist was very professional and it wasn't hard to make payments. Having an extended auto warranty has been pretty valuable and it saves on cost.

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    Verified purchase
    Customer Service

    Reviewed May 19, 2018

    Mercedes are great cars, but as long as you can afford the repairs. Originally, I was gonna get the warranty from the dealer, but I tried shopping around and found a similar protection for 20% less. I went online and started reading some reviews on auto warranty providers. I also checked Better Business reports and this prompted me to go with Endurance. The sales manager that ended up talking to me at Endurance was extremely knowledgeable in the warranty business, and I was impressed. It’s always nice to have someone knowledgeable on the other end of the phone instead of just someone making noise. Endurance did a really nice job.

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    Verified purchase
    Coverage

    Reviewed May 18, 2018

    I called to go over the general idea of the coverage policy and a man named Alvin ** was very helpful. It was a very enjoyable experience with a few jokes and helpful information. Thanks to him I have a better sense of what Endurance can do for me and my vehicle and I won't be leaving anytime soon if ever.

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    Verified purchase
    Customer ServiceClaims HandlingPricePunctuality & Speed

    Reviewed May 18, 2018

    The warranty on my car expired and my plan was to keep the vehicle for as long as I can. But I know I need to have an auto warranty on it because it’s an older car and the parts are very expensive. I looked at a consumer website and Endurance Auto Warranty was one of the better ones and more popular with consumers. Also, the one that I had before was just very difficult. They have a lot of partners and different people that we had to talk to when getting a claim taken care of. It was very confusing and so, I was looking for something that was simple.

    The person from Endurance was very helpful and she explained everything clearly and after I talked to her, there was someone nice who confirmed everything with me. Buying the warranty was easy, we took care of it over the phone and set up an auto-payment. Then I got my information in the mail four days later. Everyone was very busy but it didn’t take very long and the person I talked to has got it right to how it works. Endurance was customer-friendly and I would recommend them to someone.

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    Verified purchase

    Reviewed May 18, 2018

    Endurance explained everything and their rates seemed in line with what we were looking to pay. They are a good company and it was a pleasant experience.

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    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed May 18, 2018

    I looked for an auto warranty online and I heard Endurance Auto Warranty was number one so I went with them. My experience with them was good in the beginning. Their rep, Laticia, was professional along with her supervisor. They set me up really quick. That part of it was really good. However, Mopar had better pricing and they had an inspector come out and check the vehicle, whereas Endurance didn't have anyone come out. So it was a no-brainer for me. I want somebody a bit more solid that's gonna pay the claim on all stuff in my car if something was to break down on it. So, I sent Endurance a written request to cancel my policy with them but the person I tried to cancel with was very nasty. He bad-mouthed the company I was going to. I didn't think that was very professional and I didn't like that.

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    Verified purchase
    Tech

    Reviewed May 18, 2018

    My warranty was expiring and it was through my dealership and they weren’t going to carry that particular company anymore. They gave me the name of some other companies that I looked up and they were all F-rated companies. They were horrible and had horrible reviews. So, I looked up auto warranty companies through Consumer Reports. I called Endurance because they were one of the top companies on their list and I ended up with them. Their rep was very personable and very knowledgeable. He answered all my questions.

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    Verified purchase
    Coverage

    Reviewed May 18, 2018

    I just got a used vehicle and it does not have a factory warranty. I might need one so I looked at the reviews. Endurance has the best review on all the companies that I saw so I went with them. Their rep gave me a clear instruction on all the coverage. Also, their payment and enrolment process were straightforward.

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    Verified purchase
    Customer Service

    Reviewed May 18, 2018

    Before this Camaro that I bought the Endurance warranty on, I had a 2013 Lincoln that had every bells and whistles on it and I got an extended warranty on it. And I'm glad I did because the seat massagers went out, and it paid for it. And then, I traded it off and got this '17 Camaro. And I thought if something goes wrong, an auto warranty would be a good thing to have. I called four warranty providers and I didn't like the attitude of the first three that called me back or the way they presented things to me. And when the lady from Endurance called, something just clicked with the way she presented the warranty to me. It was different and seemed to be more friendly. Signing up with Endurance was an easy process. I would definitely recommend them.

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    Verified purchase
    Customer Service

    Reviewed May 18, 2018

    I needed an extended warranty for my vehicle. I liked Endurance's ratings that were online and their rep was very nice, honest and very practical so I chose them. Making payments was easy because they just take it out directly. And the customer service team was friendly and very nice.

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    Verified purchase
    Customer ServicePrice

    Reviewed May 18, 2018

    We had a car that we bought new in 2013 and the hail damage storm that we had in Alabama totaled the car so we had to buy another one. My husband found another 2013 Rio but it was decked out with everything. I've never seen a little car with all the luxury items it had but he got it at a good price and he fell in love with it. But when I looked at it with all the electronics in it, my mind immediately thought of what’s gonna go wrong. It’s not the car or the motor but it's got too many gadgets in it so, I went online and looked up the top-rated extended warranty companies. Endurance was up there and when I called them, the rep made it clear that all the electrical stuff, because there weren't that many miles on this whole car, would be covered bumper-to-bumper. It was worrying about something going wrong with it and I know how expensive the electrical stuff can be.

    I kept debating about buying it because I wanted to do it but I didn’t want to spend the money. Also, I'm not somebody who jumps in and buys stuff real quick so, I did a little search on them with the Better Business Bureau and they had a decent rating. We had an extended warranty before with another company and we were not happy with it at all so, I wanted to make sure we could get the car fixed anywhere and that it had towing and everything. It took me a couple of days to decide to do it but they were good. They called me back when I asked them to so, I didn't have any problems and the customer service team knew what they were talking about.

    I did the payment over the phone with the rep and then, I set it on auto-pay and it just came out of my bank account. We're happy with it and it’s alright but instead of paying everything upfront within two years and the warranty lasting for four years, I would have preferred to make smaller payments over the four years. It would also be helpful if they had testimonies from people that have actually used it.

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    Verified purchase

    Reviewed May 17, 2018

    My last auto warranty is about to expire and I was surfing the net looking for one that was acceptable. I had a smooth experience with Endurance's vehicle protection specialist. She answered the question that I asked and she was clear and precise with what she was trying to explain to me. I had no difficulties in making payments for the warranty and everything went according to my plan.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 17, 2018

    I compared the price value and coverage, and Endurance had the best price for coverage. I provided information online to sign up, and they returned my call. They provided information but I lost it and they gave it to me again. I called them back and they sent me to the claims writing group and I completed that activity and closed the deal. I also had Endurance on a prior vehicle a number of years ago and I didn't have any trouble with them.

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    Verified purchase

    Reviewed May 17, 2018

    When we bought our used vehicle, we thought we had purchased an auto warranty. However, evidently, we didn't. I searched for auto warranty providers and Endurance was the first one that got back to me. I had favorable interactions with their rep and making payments was pretty easy.

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    Verified purchase
    Price

    Reviewed May 17, 2018

    I liked Endurance's price. I purchased a used vehicle, and for me to have protection behind the factory warranty, I looked for an extended warranty. My experience working with Endurance's reps was painless and easy. They were straight to the point and told me what it was and there was no jaw jacking around. They were pleasant and answered my questions. Everything has been signed back and forth. Setting up the payments was very easy as well.

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    Verified purchase
    Coverage

    Reviewed May 17, 2018

    I have an extended warranty on my car as far as drive-free, but it doesn’t cover anything else. And I was not gonna get an extended warranty where if something happened, with all the money I put in, I was just gonna be told it was not covered. I’m the type of person who doesn’t take second best and Endurance was rated number one online. They also seemed to more cover things without a big hassle. Their rep was curt, kind, concerned, and knew of everything. I had a little bit of a problem because he kept saying that my car was a Taurus but it's a Taurus SHO and there's a little bit of difference there.

    The SHO is an all-wheel-drive while a Taurus is just a front-wheel drive. But that was the only real problem and I just wanted to make sure they knew that it was a SHO, not a Taurus. I don’t want them to come back and say, “We didn’t know what’s this or that.” As far as paying to get the warranty, it was easy. I just got the first payment. I still haven't made the miles to be covered by the warranty but so far, they were very courteous at Endurance. They're good and I would re-sign up with them. People would be stupid if they go with somebody else.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed May 17, 2018

    My car was around six years old and initially, I was undecided about whether to buy a car warranty or not. I then started looking for different reviews over the internet. A few people suggested it’d be good to have the car warranty because a car repair is very costly in US, a couple thousands of dollars. I’m a researcher by profession, so it was obvious to compare all the vendors and their different products. I looked up the different reviews and selected Endurance. On certain parts, it was showing some lagging but overall, the reviews were positive.

    I liked that their staff didn’t force me and told me, “Okay, you should go for it, go for it.” I see with other company that to get the business, they just try to enforce on you and they compromise on the rate. With Endurance, the process was very straightforward. My primary concern was regarding my monthly payment. I wanted to buy this policy, but I was told that if I were to go with a cheap warranty company, the coverage will not be good and that my claim may be declined.

    One more thing that I like about Endurance is that whatever they have committed, their document also says the same thing. I just started with Endurance two months back and the rate has been good. So far, my experience with Endurance has been good. But I hope they can somehow reduce my premium. My car is currently running very smoothly. And considering that I was told my car would be running smoothly for another three years and that I don't really need a warranty, I feel that my premium can be lowered.

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    Verified purchase
    Customer ServiceTech

    Reviewed May 17, 2018

    We have two Cadillacs and the warranties were out. I always thought of having a warranty especially when you have the kind of cars that we have to keep them covered. The auto warranty provider I had before was a complete disappointment. And so I went online and researched and Endurance had a 4.5 star rating and Better Business Bureau rating that was really good. Plus, I like the reviews I read, too.

    The gentleman who helped me out was extremely personable and highly motivated. It scared me off a little bit that he was overly enthusiastic about offering me stuff. I'm a military man and I'm always leery when someone offers so much right off the bat that I have to be careful. He was filling too much stuff out there for free and had I gone strictly off just what he was saying I wouldn’t have went with Endurance. But I had already spent time reading most of the reviews on the Endurance website, so I knew that it is a reputable company. And their customer service was good.

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    Verified purchase

    Reviewed May 17, 2018

    I had just purchased a used vehicle and I was looking at auto warranties. I called multiple companies and Endurance told me what they had to offer. And then they offered me the best rate. Their representatives were very knowledgeable with their products and they also helped me to compare. Making the payment was easy, too. I will refer others to Endurance.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed May 16, 2018

    I’ve gotten the high-pressure sales tactics from other companies, so I was really grateful that the lady I spoke to about a policy was nice and patient and not pushy. She did start out telling me a lot of stuff, but she let me ask questions and control the conversation, instead of talking over me like I’ve had other people do in the past. Just a really nice lady and I learned so much about the policies they offer. I felt really comfortable signing up, I really like the transparency and the great customer service.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 16, 2018

    I had a warranty that I had to cancel because I got sick and I didn’t keep up with the payments. But I had always had an extended warranty on my vehicles. And while I was looking into getting one again, Endurance was very highly recommended. There were a lot of people who called me but Endurance was the one that suits me more. Their specialist explained everything to me personally in detail, and then he gave me a direct line so I could contact him when my husband wanted to talk to him to also give him the information for the extended warranty, guidance and whatever was covered. So, he was very helpful with me. I would recommend them to a friend.

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    Verified purchase
    Price

    Reviewed May 16, 2018

    I wanted to make sure I was protected since my vehicle's warranty was going out. I wanted to save myself money just in case I have any kind of repairs that need to be done because they're expensive if you don’t have any kind of warranty. I'm fairly new to Endurance and my first month was on the 23rd of this month but so far, I've had an okay experience.

    I had a very thorough rep who explained everything. He gave me time to make a decision and he went over how they are the number one company. He told me where I could look online to verify the information that he was stating. Some people choose the other companies because they're cheaper, but he said they're a little bit expensive but they have good service with customers and feedback. And if I had any issues as far as repairs, they never denied a repair or had any pause ups on getting something done. It's pretty much a smooth transition if I needed a repair. Currently, I debit my card and it's automatic payment.

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    Verified purchase

    Reviewed May 16, 2018

    The warranty on our car was about to run out. We did a bit of research and Endurance Auto Warranty looked the best. Their rep filled me in, let me know everything that I needed to know and everything went smoothly. I'd tell others that Endurance is one of the better ones.

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    Verified purchase

    Reviewed May 16, 2018

    I looked online for the best auto warranty, and Endurance was pretty much at the top on every website. I bought from them warranty for my Infiniti QX56 that has 145,000 miles. Endurance has been good so far as well as their stuff. They were polite and informative and they gave me the opportunity to ask questions. So, that was good. And they sent over the documents that I needed so I could totally understand what it was about. It was easy to make payments for purchasing the warranty too.

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    Verified purchase

    Reviewed May 16, 2018

    I had a pretty good experience with the specialist that I dealt with. Everything was great. It's pretty easy to make the payments. I did set it up that they could take out the payment on their own directly.

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    Verified purchase
    Price

    Reviewed May 16, 2018

    I had friends that have auto warranties when they purchased a used vehicle and they were happy with it. And my son just did recently. I put auto warranties in the search engine and Endurance came up first. I talked to their rep about price and he was helpful. I told him that I thought his price was high and he lowered it for me. I just crunch up the application for it but I haven't had a chance to look at it yet.

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    Verified purchase

    Reviewed May 16, 2018

    I was given a list of different companies and I checked them all out individually, and then I went back to Endurance. Endurance Auto Warranty was almost like a LendingTree kind of thing. And it was a fine experience when I spoke with the specialist.

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    Verified purchase

    Reviewed May 16, 2018

    I've had a warranty all these years and it finally ran out. I saw Endurance on TV and decided to try it. Interacting with their vehicle protection specialist was fine and I had no problem getting the warranty at all. Making payments weren't difficult as they take it out of my credit card.

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    Verified purchase

    Reviewed May 15, 2018

    Ratings make a difference and from what I can see, people really like Endurance. A lot of their competitors have terrible ratings, and while there are a few negative reviews for Endurance, that’s to be expected – you can’t please all the people all the time. I, for one, am really pleased with my policy, the service, and all the dealings I’ve had with Endurance so far.

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    Verified purchase
    Customer Service

    Reviewed May 15, 2018

    Endurance Auto Warranty is good. The rep who called me was so pleasant and was good at talking. He asked what I wanted to do and explained my questions. We bought the extended warranty on the car after the factory warranty ran out and the payment was not difficult for us.

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    Verified purchase

    Reviewed May 15, 2018

    Our existing factory warranty was up. Endurance was recommended off whatever website I looked at and their ratings were good, so I signed up with them. The specialist I talked to was courteous and he answered all my questions. I made the first payment then I asked them if the payments would just come out automatically every month. I thought they said they sent me a bill, but I got a letter from them saying that my payment didn’t go through. I assume it wasn’t easy, but they gave me the wrong information because I thought I was getting an invoice. Either way, my first payment wasn’t on the card where I wanted it to be drafted every month. Despite that miscommunication though, I'd recommend them.

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    Verified purchase
    Customer Service

    Reviewed May 15, 2018

    When I first got my car, I didn't get an auto warranty and my 36 months manufacturer's warranty is gonna end in June. So, I was seeing about getting a new car, but I thought that I didn't need to do that. So, the next step was getting an extended auto warranty. I went on the internet to see which warranty provider was number one and this turned out to be Endurance Auto Warranty. I had a great experience with the sales rep that I dealt with when I purchased my warranty from Endurance. She seemed to have very good communication and customer service skills. It's easy to make payments for purchasing my warranty.

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    Verified purchase
    Claims Handling

    Reviewed May 15, 2018

    I got a car and I needed an auto warranty for it. I know that it's important and Endurance was one of the first companies I saw in the commercials so I went with them. The specialist I worked with was not the greatest in the world and he was not the worst. He was doable. My payments are directly deducted from my funds once a month and so far, I haven't used the warranty. But when I Googled, there were some complaints about the company in general, so I'm gonna wait to see how my first claim will go and that'll determine whether I'm gonna keep paying for something that’s not gonna credit.

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    Verified purchase

    Reviewed May 15, 2018

    My factory warranty was running out. I got a flyer from a different company and then I started researching policies. I ended up with Endurance and purchasing from them was good and easy. The guy was nice. I wanted to see a copy of the policy and he sent me a copy so I could read it all and that was helpful. So, the key, which helped me feel comfortable with Endurance, was them sending a copy of the policy. I would recommend them.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 15, 2018

    I purchased a used car and I took the coverage with Endurance Auto Warranty with the knowledge that I could get rid of it and I could cancel in 30 days. The Endurance reps I dealt with told me exactly what they covered and went over stuff. And at that point, I was looking to get something done. And I told them upfront that I was gonna look for more expansive programs, more comprehensive coverage, and if I could find that at a reasonable price then I was going to cancel. And they said, “That’s fine.”

    Making the payment was simple, and I would’ve worked with the company but they didn’t have what I was looking for. I found a more expansive option, and I canceled in the next couple of days. And it took them a little while to get it canceled and get the money returned, but it was just a little bit of an error and it wasn’t a big deal. It was just a couple of emails to get it done. Endurance didn’t have the length of program and the expansive coverage. They didn’t offer it on my car. So, it was not any fault of their own. They just don’t cover cars that are a little older than most.

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    Verified purchase
    Price

    Reviewed May 15, 2018

    I just got a warranty with Endurance Auto, and my purchasing experience was okay. I’ve got an older car but it’s in good condition all over mileage and the factory warranty run out. And these cars are kind of expensive to fix. So, I decided getting a warranty would be the way to go. I looked at a lot of different companies and asked around. I assumed Endurance Auto will be okay. Their reps were really good. And it was easy to set up my payment plan, but I didn’t know I was doing an auto pay. I called yesterday and canceled the automatic withdrawal out of my bank but I’m making monthly payments.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed May 15, 2018

    When the warranty on my 2012 BMW expired, I looked up Endurance and CARCHEX. I called Endurance and they called me back. I spoke with an Amanda at first and she was the sweetest person in the world. I was undecided at the time so she said I could just call her back and ask for Amanda, and I shouldn’t have any problems. So I did that. But in calling her back, I got everybody else. I told them that I wanna speak to Amanda because she told me to give her a callback, and they gave me every excuse not to transfer me over to Amanda. So it just frustrated me. One guy got mad because I wanted to speak to Amanda, and he kept giving me the runaround. And then I spoke to someone who was a supervisor, allegedly. She got back in touch with me six days later. But by then, I had already joined CARCHEX because their customer service was so much more stellar than Endurance, even at a management level.

    And every time I called to try to get in touch with Amanda, they would tell me I couldn’t get my original quote, because every time I called, it registered me as a new caller with a new quote. CARCHEX didn’t give me the runaround and they explained things to me. Endurance has horrible customer service and I would never recommend anybody. I was very dissatisfied.

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    Verified purchase

    Reviewed May 14, 2018

    Spoke with a gentleman by the name of Alvin. He provided the help that I wanted which was to change my card on file for payment purposes and resending me a copy of my contract. He was efficient and thorough. I found him to be courteous and professional especially for a Monday morning. Thanks.

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    Verified purchase
    Customer Service

    Reviewed May 14, 2018

    I bought a used car and looked at the reviews online about Endurance Auto Warranty and picked them. Their rep called me the next morning and helped me figure out which protection I want. I already researched it and she just explained it a bit more, and I picked the one I have now. The process was easy. For payment, they do an automatic withdraw from my bank account.

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    Tech

    Reviewed May 14, 2018

    The car dealership was trying to overcharge me for the warranty, so I got it from a different company. Endurance is a third party company and they went to me and to the company that I bought the warranty from. Purchasing the warranty was easy. I had a great experience with the Endurance rep that I spoke to and she explained the benefits pretty well.

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    Price

    Reviewed May 14, 2018

    Wanting to make sure that my car is going to be covered since the warranty on my vehicle was gonna be running out sometime in the next year, I searched for extended auto warranties and Endurance called me. Everything that they said, I liked better than what I heard from the dealers and everybody else. Their rep was very informative and knew all the plans. She filled me in on all the information and she gave me everything I needed to pick the plan that I thought was best for me.

    My packet then came in the mail the same way they said it would. There's a 60-day waiting period but everything has been fine so far. It was a very pleasant experience and there were no hassles. I didn't feel like I was being scammed or that they tried to hustle me into buying some expensive. I haven't used Endurance yet but I'm confident that it's gonna be just fine. I have told several people about them.

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    Customer ServiceCoverageTechPrice

    Reviewed May 14, 2018

    Purchasing my Endurance auto warranty was very easy and simple. I bought a new car and the warranty that the dealership gave me seemed like a raw deal. So, I went and researched into it and I came by a site where the number one rating was Endurance. So, I called them up and their price seemed reasonable and cheaper than most other places I called. I talked to them, too, and I liked what they were saying. I told them what I wanted. They told me what they had to offer. And we met right on the mark.

    Their rep answered everything. He was really funny because he said, "Basically, it's a bumper-to-bumper warranty, but we can't say that 'cause it doesn't cover bumpers." And I said, "You know what? I'm going with you. I'm going with you 'cause you're a funny guy." Setting up payments was so easy that I was kinda worried if it was legit. Man! There was no haggle and no hassle. It was just, "Here's what I want." And the Endurance guy said, "Well, here's what we got." And also, Endurance was a lot cheaper than what the car company was trying to offer by $1500. And the Endurance guy said it's $2400 for 24 months. And then, for the next 24 months, I'll be covered for free. Endurance was great. I'm satisfied and I'd recommend them.

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    Customer ServiceCoverage

    Reviewed May 14, 2018

    I bought a used vehicle, and the guy I bought it from said it was in great shape, and it is. But, to be safe, if it had broken down unexpectedly, I wanted it be covered. I did a little research and the internet showed that people were more happy with Endurance than other companies. Also, Endurance offered the longest warranty, mileage-wise. They were also pretty straightforward and they showed me what the policy would cover, and directed me to the website while we were on the phone. It was a good experience. The auto warranty is a five-year warranty. So, if I decide to sell the vehicle within five years, and I was told it was transferable, that would be a selling point as well. Making the payments was fairly easy too. I just gave them my card number.

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    Reviewed May 14, 2018

    Since my vehicle is four-wheel drive and diesel, I felt like I might need a little protection for it, so I looked into acquiring an auto warranty. I tried to read as many reviews of warranty providers on the internet as I could. Endurance Auto Warranty had the best rating and I I kept coming back to that company. The rep that I purchased my warranty from was great and I was happy with everything. My experience with Endurance Auto Warranty was good overall.

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    Punctuality & Speed

    Reviewed May 14, 2018

    Endurance was great when I talked to them. There was a girl who really helped me during the first day that I inquired about Endurance, and she was fast. I would recommend them.

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    Reviewed May 14, 2018

    Endurance Auto Warranty gave the best offer for me. The rep was really good and he gave me a lot of information about Endurance. He knew what he was talking about and that helped get that sale. They sent the warranty right away even before I paid for it. I could pay online and it was an easy access. At first, I got it on AutoPay, which was easy to set up, but I didn't want it. I've had Endurance for a month now and I haven't seen any withdrawal without my permission.

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    Tech

    Reviewed May 13, 2018

    I purchased a nice truck and I wanted to keep it that way. I was searching for an auto warranty provider and Endurance was ranked the best so I chose them. Their vehicle protection specialist was very in-depth and extremely patient with me because I was in the middle of moving across the country. I asked him not to give up and keep trying and he did. He was very professional.

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    Customer Service

    Reviewed May 13, 2018

    Purchasing my warranty from Endurance was really easy and my experience was very good. Since my vehicle is past the manufacturer’s warranty and due to the amount of money that I spent on it when I got it, it makes sense to have some type of extra protection. Endurance is very highly rated when I checked online. The rep that I worked with was very nice, sincere and informative. Anything that I asked, they answered the question right away to the best that they could answer it. Also, it was very easy to set up the payments. They took me every step of the way.

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    Coverage

    Reviewed May 13, 2018

    We just bought another vehicle and it had over 100,000 miles so I wanted to make sure we had adequate coverage. Endurance seemed to have a better coverage and their people were very helpful. They gave us all the options as far as pricing and what coverage was available under each package they had. And we were glad that we had somebody that was able to break down the coverage in all the pricey models. And everything was set up under an automatic draft. Endurance is a great service especially if you have a vehicle that has over 100,000 miles.

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    Reviewed May 13, 2018

    I'm giving my car to my daughter so I wanna make sure everything is okay with it. The vehicle protection specialist from Endurance was pretty knowledgeable.

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    Reviewed May 13, 2018

    I had a little bit of trouble with my wife’s car and its warranty is gonna expire on July 15th and it won't even have 36,000 miles on it. I decided to buy an extended warranty. Endurance has a better value than a lot of auto warranty providers. Purchasing my warranty went smoothly. And their rep and I went over the different packages, but I knew what I wanted to do. If they're offering a no-interest payment I would have paid for it upfront. I'm doing the monthly payments instead because it's no interest.

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    Customer Service

    Reviewed May 13, 2018

    I have been wanting an auto warranty for a while and I didn’t know what angle I wanted to go at. And I so happened to find Endurance Auto online and decided to try it. The specialist I spoke with was very pleasant and answered all my questions. And setting up the payments for my warranty was very easy. I've spoken with Endurance's customer service one time because they didn’t take my first payment out on the first like I asked. So, the rep said that they’re taking it out, but she got it set for it to come out the first of every month for me.

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    Refunds & Payouts

    Reviewed May 13, 2018

    After paying $1,800 out of pocket to have work done on my car, I thought it would be best to buy another warranty. I did a little research and Endurance Auto Warranty was listed number one. Everybody at Endurance was real good as far as giving me the information that I needed and they taken care of the business I needed handled to get the warranty started. I would recommend them to anyone.

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    Reviewed May 13, 2018

    Having an extended auto warranty is very valuable. I needed one because I purchased a used car. I looked online and Endurance was one of the first people to call me back. The representative knew his job very well. He was very helpful in explaining to me what I would be getting and to make the process easier. It made the whole purchase like it was a better deal. At that moment, I had just purchased a car and I had just dealt with trading in a car, so it wasn’t economically a suitable time for me. And the salesman showed me ways of where I could make it work out for me. I've had a good experience.

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    Punctuality & Speed

    Reviewed May 12, 2018

    I've had a couple of extended warranties on a couple of vehicles before. And my dad has always been using Endurance. So, I went with them. And the other companies that I went with, they were okay but there was a lot of lying. The Endurance rep was great, prompt and really outspoken. He did his job. Making payments was easy. And I called about it after the first payment because I didn't recognize the name of the company that takes the payment. But then, after talking with somebody and then from that company, then it was all fine. I'd recommend Endurance.

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    Claims Handling

    Reviewed May 12, 2018

    My car is a used car and I looked into acquiring an auto warranty in case it broke down. I googled Endurance Auto Warranty and they were said to be top-rated among warranty providers, so I picked them. It was easy to make payments for purchasing my warranty. The rep that helped me when I was purchasing my warranty was good and very helpful. I just got my warranty and they said that I had to wait for 30 days before I could file a claim.

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    Customer Service

    Reviewed May 12, 2018

    The original manufacturer warranty for my BMW ran out a few months ago. I started doing some online research and Endurance was one of the top companies that came up. I called them up and they were very informative. I didn’t feel any pressure to buy anything right away. It was a very pleasant experience. I've had Endurance for about a month now and it has been very convenient.

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    Customer Service

    Reviewed May 12, 2018

    Endurance happened to call me back first. They were very pleasant and they answered all my questions. It was a nice interaction with them. And it was very simple to make the payments. I went online and did a recurring through my bank.

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    PriceOnline & App

    Reviewed May 12, 2018

    I bought an Audi and I knew that they're very expensive to repair. I figured that the cost I paid upfront for a warranty would benefit me in the long term so I decided to get one. Based on all the feedback Endurance had on their website, everybody was saying that this company was the best. I knew I wanted to have the best plan I could get so I went with them. Working with their vehicle protection specialist was fairly easy. My payments were set up from day one and I didn't have to do anything. If people can afford to, they should sign up with Endurance.

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    Customer ServicePricePunctuality & Speed

    Reviewed May 12, 2018

    I looked at a number of auto warranty providers and some were a little cheaper than Endurance, but the reviews that I read and the fact that they're listed high on the list by Consumer Reports were deciding factors. Endurance asked what the mileage was on my car and then they gave me an outline of what type of coverage was available. I told them that the most expensive thing was the drive train and that was primarily what I was looking to take care of. We discussed various options and then they told me what the requirements were. They gave me a step by step on how to do it. They were very clear about cash involved and the 60 day delay before it's actually usable. When I called with a question later on, I talked to somebody else but they had the information readily available. They answered the question and gave me what I needed. Also, the wait time on the phone was not horrible.

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    Customer Service

    Reviewed May 12, 2018

    I just got the warranty from Endurance and whoever answered the phone was very helpful. I like the way they talked and the way they told me all of the benefits. It was very easy to set up, and it's a lot easier to do the payments. It's gonna be direct from my bank. Their service is better, and I've told my son and daughter about them.

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    Reviewed May 12, 2018

    Our warranty ran out and my son who's in Ohio told me about Endurance. Their reps were good and we had automatic draft payment. I had a good experience with them.

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    Reviewed May 11, 2018

    I needed help about my payment and the person I spoke with was very nice, explained everything to me and I am very pleased with my warranty and I will let everybody know about it that need extended warranty on the vehicle. Thank you so much.

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    Customer Service

    Reviewed May 11, 2018

    Very pleasant and knowledgeable lady about the extended warranty. She told me about our lodge reimbursement and food if more than 100 miles away from home. Sent me the warranty sample description within minutes during our conversation by email. Very professional and courteous lady.

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    Customer Service

    Reviewed May 11, 2018

    Intent to cancel letters. Al ** was absolutely awesome. I'm glad he was the one who answered the phone. He changed my entire negative mood. Al was very personable and understanding. He made sure that the issue was resolved. If I ever have to call back again, I hope that he answers the phone.

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    Coverage

    Reviewed May 11, 2018

    Endurance should be proud and loyal to have Mr. ** as one of their representative. He was able to help me get insurance quick and fast by explaining the coverage without any misunderstanding. Therefore, I am pleased to be back in business with Endurance!

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    Reviewed May 11, 2018

    I wanted to extend the warranty on my car. I was shopping out online and Endurance sent me their number. When I talked to their specialist, he was really helpful and I didn’t feel pressured to sign up. Setting up my payments was also very easy which only took a couple of minutes. Then, I phoned them because they were supposed to send me paperwork. I could not access it all online but I found out that as long as I had the policy number and a phone number, I was going to be okay. All in all, I’d recommend Endurance.

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    Tech

    Reviewed May 11, 2018

    I have an '06 car and it was very well maintained according to CarFacts and I knew the local dealer that sold the car originally. Also, I didn't think there would be any problem. You can put money in the bank and when you have car problems, you've got your insurance but the problem is doing that so I thought it would be better to have an extended warranty.

    I was surfing on the web and there was a site that had the most friendly or most dependable and Endurance was close to the bottom of the list. But for whatever reason, I picked them. I filled out something on their web page and within 5 minutes, I got a phone call. I made a joke about it and said, "Well, you guys are starving for business, huh?" But they said that that was one of the reasons that they do a good business. They try to get back to people right away. I didn't have any way of checking to see if they were really good at paying but they pay the mechanics directly except for the deductible and it made sense to me. I also called another company but by the time the other company got back to me, I already made a purchase.

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    Reviewed May 11, 2018

    My warranty was expiring on my car so I needed an extended warranty. I looked up for the best extended warranty on Google and Endurance popped up. Their rep broke down everything to me. He was very helpful. So far, my '16 Murano is still low in miles. I got about 2,000 or 3,000 miles before my warranty reaches its limit.

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    CoverageTech

    Reviewed May 11, 2018

    My dealership gave me the runaround and I decided to do something about it and get something covered. And when I searched for results, Endurance Auto's website came up for ConsumerAffairs. And they came up with the lowest rates for my zip code. I went ahead and took a leap for it. I enjoyed working with the certified specialist. They made it like it will be benefiting me in every way. They went out of their way. My guy who had said he’s gonna be my guy when I talk to them if I ever need to talk to anybody was really nice. The only thing is I’m part of a company and I noticed that we have certain perks. And one of them was $200 off the Endurance if we were to sign up with them through PerkSpot, but I didn’t do that and I didn’t notice until after I had already signed up. And also, they were supposed to send me cards, and all they sent me was paper. Other than that, my experience with Endurance was straightforward, and I’ll recommend them.

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    Tech

    Reviewed May 11, 2018

    I had just bought a car and I was told that Endurance was the best auto warranty provider. Working with their certified vehicle protection specialist was great. I recommend them.

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    Coverage

    Reviewed May 11, 2018

    I wanted to upgrade the auto warranty I had that expired. I did some research online and Endurance Auto's rating seemed good. We had a price point where I wanted to stay at and I discussed things with their representative. She was knowledgeable and explained everything to me in detail. Endurance seemed like a pretty good company. They seemed solid and they got good reviews compared to the other warranty companies. And they offer everything that I needed covered for my truck.

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    Coverage

    Reviewed May 11, 2018

    I needed to have a warranty in case something goes wrong. I looked for the best deal that I could find and found Endurance to have the better coverage. The specialist explained the warranty well and it was a pleasant experience with him. I went with the plan I thought was best at the time.

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    Punctuality & Speed

    Reviewed May 11, 2018

    I’ve had Endurance years ago and was happy with them. And this time, they were great and really helpful. We just paid the downpayment and the first payment’s not due until next month. But I feel better knowing that if something goes wrong, I can get it fixed.

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    Customer ServiceClaims Handling

    Reviewed May 10, 2018

    I bought a used Mercedes 2012 and I figured there was no manufacturer's warranty and things off on it. I got a warranty to protect myself because a Mercedes Benz can be kind of expensive if I have problems. I went online and in the top 10 auto warranties, Endurance was number one so I called them. The young man I spoke to did everything. He was friendly and he smiled and he did his job. He said he gave me a senior citizen's discount and a military discount but I didn't believe it. Also, he said my payments would be $187 a month for two years and for the last two years I won't pay anything. But it took me a minute to figure out the part about paying for four years in two years.

    He also wanted to know our credit card number but I didn't realize he it was because it was for me to make my payments on my credit card. It didn't make any kind of sense so I called back. I didn't get the same rep but the person I spoke to said that they would straighten it out and I can make payments through the mail. And I got my envelope in the mail yesterday to start on making monthly payments the 1st of next month. The problem with that is the 1st is not good for me because my check doesn't come in until the 3rd. My wife is a little upset about that. I'm a retired NRC and I would like to make my payment around the 6th or the 7th. But we just have to figure out some way to do it.

    I tell other companies that call me that I already have Endurance and that we'll see how it works. I have to get 30 days and a 1000 miles before I can file a claim though. Hopefully, I won't have to but it's good to have something in case something happens. If something happens, I'm gonna take my car to a Mercedes dealer. Right now, as far as the experience working with the young man that I spoke to, he did okay. I'm satisfied.

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    Customer ServiceCoverageRefunds & Payouts

    Reviewed May 10, 2018

    When I purchased my car, I was told that I had a warranty but then I found out that I didn’t have one because the car was over 51,000 miles. I probably would not have gotten a car without a warranty ever or if it was close to being gone, but I already had it and I needed something to make sure that my car was gonna be protected. It’s an amazing car and I wanted to make sure that I was not gonna pay out of pocket because the car is expensive to maintain without the warranty.

    Endurance Auto Warranty stood out online. But the first experience was rough because the first person wasn’t trying to help me. They were just trying to get the money. I was not gonna do it with them and I was going. But then I thought about it. I called back and got with someone else that was able to do an even better job. I think I spoke to a supervisor who was willing to help. At the end of the day, the amount I would be paying was almost $500 a month for a car note and $300 for insurance. So I just needed to do something, figure it out, pay the price and see what they can do. And Endurance did the best. They found me the best rate and my car is still totally covered. Endurance helped me out a lot and I would definitely tell others to call. The customer service was a little shaky at the beginning but it happens. I guess they tried their best but they just couldn’t do it. And overall, the customer service experience has been pretty good.

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    Customer Service

    Reviewed May 10, 2018

    I needed warranty and I've talked to a few of my friends and they had Endurance and had good luck with them. It was easy to purchase and set up payments. I had a good experience with their rep over the phone. They did a good job.

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    Customer ServiceCoverage

    Reviewed May 10, 2018

    I have purchased a vehicle and I said the next vehicle that I buy, I will make sure to get a warranty because it’s worth it. I liked the thoroughness of Endurance's plan. When I did my actual research, Endurance was listed as one of the top three warranty plans. The coverage, what I would pay for the coverage, and the positive feedback from other Endurance members swayed my decision.

    I was grateful for the fact that I was able to talk to a live person on the weekend. He was probably busy but I was a little taken aback. He was probably on the line with someone else, but he called me back. In a way, initially, I felt blown off. But when he called me back, I was like, “Okay. I get it.” He had somebody on the phone before me. But I still went on ahead and went with the plan.

    However, I was told that I needed to have an oil change done but nothing was told to me. So I took the initiative upon myself to call the 1-800 number to ask where do I fax the findings from the store that I had an oil change. One of the gentleman said he didn’t know but he asked someone and gave me the fax number. But to this day, no one has yet to say that they got my document in oil change so I still don’t know if that has been rectified. Maybe I should do a follow up but I shouldn’t have to if this is the service I’m paying for. But the warranty is still new and I'm satisfied. My first payment was made on the 9th of May and so far, so good.

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    Price

    Reviewed May 10, 2018

    The Endurance rep that I talked to was real nice and he explained everything. I like their price and purchasing the warranty plan went fine.

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    Customer ServiceCoverageTechSales & Marketing

    Reviewed May 10, 2018

    I just bought a used 2013 Dodge Journey with only had 85,000 miles on it and with money being kinda short, I didn't want to get stuck with a whole bunch of issues. I called Endurance after I had already bought a warranty and talked to them. And Endurance actually beat the other warranty with time, mileage and payment by quite a bit. The Endurance sales rep was awesome. He talked me through it and told me all of the ins and outs, what was covered, what wasn't covered, and how long it was covered. It ended up being six years, 100,000 miles versus four years, 75,000 miles. And then, after all of it was said and done, I got an extra 25,000 because of making the first two payments right away. And they beat the other provider by over $100,000. So, it came out awesome for me.

    Purchasing from Endurance was really easy. And then, after the sales rep explained everything, he put me over to customer support and we set up the payments. They were really polite and awesome. And then, everything was done. They pull the payments right out of my bank account every month. The sales rep called me back and asked me how things were going because I told him I couldn't use anything on the warranty for the first 30 days and 1000 miles. And I told him I won't put 1000 miles on my car in forever. And he said, "Drive everywhere. Just drive to be driving." And he called me and asked if I've gotten the 1000 miles done yet. Our experience with Endurance has been awesome.

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    Reviewed May 10, 2018

    We worked with Aldo and he was really, really great for us. Also, the reps from Endurance helped me with some discounts, so it all worked out great.

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    Customer Service

    Reviewed May 9, 2018

    John was very pleasant and polite and took time to answer all of my questions and concerns. I haven’t had to make any claims, but hope that it would be as easy to report and complete a claim as it was speaking with John today. Thank you.

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    Coverage

    Reviewed May 9, 2018

    My warranty expired so I needed to get a new warranty. I shopped around and somebody at the dealership that I trust suggested Endurance so I went with it. However, it wasn’t the best experience. I was told several different things. I felt like I was deceived of the process in the beginning because I was told it would be a 30-day waiting period before my warranty would kick in. And then as the conversation went on, the offer was presented to me like most warranties are 30 days and 1,000 miles or 90-days and 200 miles. I could be paying up to three months but not have no coverage in my vehicle and if something goes wrong with my car within that timeframe, I could incur the expenses of having it fixed and still be paying the monthly fee. The rep then gave me a discounted rate, $133. I was left thinking that I have to wait 30 days.

    So, I went to the quality assurance lady, she verified and said the warranty is 30 days and 1,000 miles. So I have to put 1,000 miles on my car within 30 days for the warranty to kick in. I don’t drive my car very much plus I'm leaving on the 21st to go to Atlanta for work until the 30th. So, I won't be able to put 1,000 miles on my car in order for this warranty to kick in. Also, she was talking to me like I was stupid and I didn’t appreciate that. I was in between a rock and a hard place because I needed a warranty and I wanted to make sure I get coverage. So, I might drive to and from work or travel out of town but the fact that I'm travelling this month, I'm not even going to be here. So, my car is just going to be sitting and I told her that.

    The quality assurance lady said, "You can just do the 60 days or whatever it is, 90 days and 200 miles." But I'm still gonna have to be making a payment for a warranty that I don’t have. I definitely would not recommend Endurance. When I bought my car and I got my warranty, the salesman told me that I could increase the coverage. And when I went to increase it, they said I can only do that at the time of purchase. So the salesman lied to me and then I find myself in this situation. I have a Mercedes Benz so any type of work that I might need done is going to be costly. Bottom line, I got Endurance because I have to have it. Now, I'm under pressure to try to get this 1,000 miles in so that I can have a warranty. I would tell people to shop around because I didn’t.

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    Price

    Reviewed May 9, 2018

    I liked Endurance Auto's price. My car was new and it had a warranty on it but it was running out. I got an Endurance warranty and I had a good experience with their rep. She was helpful and answered all my questions. Making payments was easy, too. And my payment plan is good enough and it worked.

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    Customer ServicePrice

    Reviewed May 9, 2018

    My son was looking into buying his first vehicle and it was a used vehicle with high mileage on it and I wanted to make sure that he is safe. There were several warranty providers we looked at. I went online and I did a bunch of research on the top-rated one that had been in the area, in Louisiana, to actually make payments that were less of a half full for the consumer that bought the extended warranty and Endurance was one of the top-rated ones on two sites.

    So, after speaking with them and comparing prices with the other ones that I had spoken with, I chose to go with them. It was very easy to purchase from them and the customer service was great. I had a very cordial conversation with the representative. She answered all my questions and wanted to make sure I understood the basics of the policy. As far as the extended warranty, it was affordable and they allowed us to do payments over a period of time and to set up automatic payments, which is very convenient.

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    Online & App

    Reviewed May 9, 2018

    I wanted to get a warranty on the car and Endurance was rated the best when I checked on the website. The rep was very knowledgeable and he explained everything in detail.

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    Customer ServiceCoveragePrice

    Reviewed May 9, 2018

    I already had an extended warranty and then I Googled and I liked Endurance's monthly payment. The original salesperson was organized. But when he transferred me over to confirm my payment, I thought the young lady could have been a bit more polite on her customer service skills. I felt a little rushed. She wasn’t really trying to answer any questions that I had. She’s just trying to get the transaction through. Also, I’m required to either have an oil change or an emission test and I would have liked to have known that upfront because my emission was not good and I had just gotten an oil change which is gonna cost me another $300 for them to have that on file. You hope you’ll never need an insurance but if you do, it’s great to know that you have it, especially if it covers for what you need done.

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    Reviewed May 9, 2018

    I just purchased a warranty from Endurance Auto. I got a notification that mine was running out and since I’d like to stay protected, I looked at warranty providers. Somebody gave me a recommendation saying Endurance was better than everybody else. I went with the recommendation. The Endurance guy that I spoke to was really helpful, knowledgeable and great. I was trying to figure out how to put my banking information online and create a profile, but that was just me being not tech-savvy and I figured it out. Endurance is reasonably priced, and my experience has been good so far.

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    Reviewed May 9, 2018

    I finally paid off my car and it had no warranty on it. And since I wanted to protect it, I looked for an extended warranty. Endurance Auto seemed to have the best reputation. Their rep was thorough, and making the initial payment for my warranty was easy. So far, so good.

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    Verified purchase

    Reviewed May 8, 2018

    My car was getting older, so I thought it would be wise to get a warranty for it. I looked up reviews of warranty providers and Endurance Auto Warranty seemed to get a good rating. But the sales rep that I worked with when I was purchasing my warranty from Endurance was not overly helpful. He could have given me some more positive feedback about what was happening and what was going on. It wasn't that he didn't do everything by the book, but I felt like I was just another tack on the wall and another policy sold.

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    Verified purchase

    Reviewed May 8, 2018

    This vehicle is getting older, and the warranty expired. Endurance had lower rates so I went with them. They were also friendly and it was a good experience when I was purchasing the warranty. It was easy to make the payment too. Endurance took the payment right away.

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    Verified purchase

    Reviewed May 8, 2018

    Endurance had excellent reviews online and their reps were very helpful. They seemed to know everything and were great. There were no hassles and the payments were very simple too. It was an easy purchase experience. I'm keeping my fingers crossed that we won't have to use the warranty but if we do, I hope it's going to be hassle-free.

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    Verified purchase
    Customer Service

    Reviewed May 8, 2018

    I was supposed to get a warranty with another company but I was at work when they called and I could't talk to them. And then I got a call from Endurance and just went with them. Their rep did good and it was easy to buy the warranty.

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    Verified purchase
    CoveragePrice

    Reviewed May 8, 2018

    Endurance saved me money. They gave me the best price and they covered a lot more than other warranties did. The representative that I talked to was very professional. He went over a lot of stuff, broke everything down for me, and made me understand it the better way. And everything basically sounded what I was looking for. Other places weren't really going that way. It was really easy purchasing the warranty from Endurance. I then set up the payments and I pay every month. Everything was easy. I've already recommended Endurance to my family members, and they are waiting to sign up with them.

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    Verified purchase
    CoveragePrice

    Reviewed May 8, 2018

    The payment with Endurance seemed fair as far as the term of the coverage was four years and it was competitive to other companies I looked at. USAA only offered a two-year for the same price. And then the potential to terminate my insurance whenever was positive as well. The lady I spoke to when I was on the stand between my options was very helpful. She did very well and I wasn't pressured. She let me make my own decisions and laid out the positives and the negatives of Endurance. So far, it has been very well.

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    Verified purchase
    Claims Handling

    Reviewed May 7, 2018

    Hi. I had to get some information today about how to go bout a claim for my vehicle and Alvin ** was my representative today who was totally kind, professional and experienced for the help and info. Great rep???

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    Verified purchase

    Reviewed May 7, 2018

    I bought my Jeep last year and it had about 2400 miles on it. Its manufacturer's warranty went out so I decided to purchase warranty for it. Everything was absolutely hunky-dory with Endurance. They were calm and patient with me and went over things slowly. They were very kind and explained things to me. I’m 70 years old, so I sometimes need a little extra explaining. And they did a wonderful job. There was a very nice, common courtesy. And payments are automatically taken out of my banking account.

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    Customer ServicePrice

    Reviewed May 7, 2018

    My other warranty is expiring so I did a little research. I like Endurance's policy so I enrolled with them. However, I had to call yesterday to get my paperwork that was never sent. They sent me another email and said they would be sending out hard copies of everything within a week. I have been telling my friends about it. Getting Endurance was a good idea and their price was good too. Now, we’ll see what happens when I have to go get something done.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 7, 2018

    When I did a quick cursory search of everybody, Endurance seemed to have the best rating of everyone. And the shop that I use have done work with Endurance in the past and said they were one of the easier groups to deal with. Everyone at Endurance was helpful and knowledgeable about what they offer and how they offer it. They knew what they were talking about, and my experience was quick, easy, and painless. There was no stuttering for answers. When I asked the rep any questions, I either get a yes or no. I'm happy with Endurance. And I haven’t reached my thousand miles, but so far, my experience has been positive. I'd definitely tell my friends to look into Endurance to get the picture.

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    Verified purchase
    Customer Service

    Reviewed May 7, 2018

    I liked Endurance's customer service and how they explained the warranty. I was impressed with the knowledge that they had. I wasn’t very knowledgeable about purchasing a warranty for a vehicle and they gave me some backup information to look at on a computer to see that they were certified with other companies. And so, I did my research and I felt comfortable doing it. Endurance's manager, William, was very good, and I'm very happy with the purchase that I made. Endurance can set you up on a payment plan or you can pay it outright, and I set mine up on a payment plan.

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    Price

    Reviewed May 7, 2018

    I drive high-end vehicles and they were out of warranty, and I didn’t wanna worry about it when the transmission blows up. I didn't want to carry the risk. I looked into auto warranty and I decided to go with Endurance since they got back to me the fastest. I would recommend them. Their vehicle protection specialist was fantastic too. She was very good to talk to and very easy to deal with. She answered all my questions immediately. I didn’t get the runaround. She told me exactly what I needed to know and what it was gonna cost, and set everything up for me. So, it was very easy. I may buy another one and I’m gonna be calling her back directly.

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    Verified purchase
    Customer Service

    Reviewed May 7, 2018

    My car is two years old and it's a Traverse and I had to pay $259 to get something done. I had several insurance companies sending me mail at the time so I thought that maybe I needed to get insurance. I called Endurance and their guy was really nice. I asked him what Endurance's ratings were and he said that it was number one. I thought that if Endurance was number one, then I guess they've done something right. Hoping that was the truth, I got a warranty from them. Their certified vehicle protection specialist was very good. We set up a payment arrangement over the phone. I recommend Endurance.

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    Verified purchase
    Customer ServiceCoveragePriceOnline & App

    Reviewed May 6, 2018

    I called Carchex and Endurance when I needed to get warranty for my vehicle. I found them through ConsumerAffairs and Endurance had a high rating there and their price was almost half of Carchex's price. The specialist that I spoke with was pretty helpful. He answered as many questions that I asked him. It was cool. But he transferred me to someone else to purchase the plan which I really wasn’t comfortable with doing. I was bothered that I had to deal with two different people. And then I asked him if I was being transferred to a different company. And he said, “No. Endurance is going to be providing this plan.”

    However, even when they take out the payments from my bank account, it shows as a different company which is not Endurance. I called them back and I said that I want to make sure my policy is provided by Endurance and they keep saying yes. Which I still kind of don’t believe and that starts my worry. They offered me the Platinum Plus plan, but it doesn’t even exist on their website information. But they send the packet though mail and email and they show Endurance there. So I'm confused. Also, they didn't tell me the exact details of my coverage until I got my package 20 days after the purchase.

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    Customer ServicePrice

    Reviewed May 6, 2018

    Endurance's vehicle protection specialists were good. They explained everything in detail with me, especially that it'd be my first car purchase by myself. They were going over everything by pricing and I could call it and change at any time. Making payments for the warranty was also easy. They said that the first payment would be one time and then I could call them later and pay biweekly if I wanted to. I had excellent interactions with their customer service team. Overall, Endurance's warranty is awesome.

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    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed May 6, 2018

    Endurance seemed to be the number one company as far as auto warranties. And the experience that we had with them in the buying process kinda solidified that going with them was a good decision. And it was a definite pleasure to work with Eric. He was very professional and able to answer any questions that we had. And he made a large part in our excellent experience. Purchasing our warranty went very smoothly. We told them what we were looking for, and we got it. They helped us and then, when the price came up, it was reasonable. Making our payments was very easy. We paid one 100%. And then, the other one, we're making payments on. I thought signing up with Endurance is gonna be very valuable. I like that we haven't had to make a claim, but hopefully, if it works out like the reviews, it will give us peace of mind. We've already recommended Endurance to a few friends.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed May 6, 2018

    I needed a warranty for my truck and since Endurance was known, I went with them. Our rep was very good and got right to the point. I wanted to try to set up a payment plan and they did that. But I thought they would call to let me know where I’m paying my note at. I don’t even know where I paid my first payment at. Endurance just sent me some letters.

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    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 6, 2018

    Having an extended auto insurance is very valuable. I got a 2014 car and it has a 100,000-mile powertrain warranty, but I drive so many miles and I drive out from under the warranty quickly. Endurance Auto Warranty is one of the top-rated warranty companies on the internet. I just purchased their warranty and the website and customer service was good. It took a few conversations, but they were good. They answered all my questions and they did a great job. I made my payment over the phone and it was very easy. I had a good experience except not getting the welcome packet. They’re supposed to mail me a policy that I haven’t got yet. I would recommend Endurance.

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    Verified purchase

    Reviewed May 6, 2018

    I purchased an automobile that I had been searching for for about two years and I plan on keeping it a long time. I did some research on companies that offered warranties and Endurance came up to be the best rated with the longest mileage. I talked with them and they seemed to live up to my expectations, so I went ahead and booked it with them. They actually gave me three options and I went with the extra extended warranty, so now I have covered for six years, 139,000 miles. They told me that I would pay $200 upfront and then every month for two years, I would pay $158, and at the end of the time, they're paying up but the warranty is still good. That works for me, and I've been very happy with Endurance so far.

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    Verified purchase
    Customer ServicePrice

    Reviewed May 5, 2018

    Customer Service was great and the price quoted was great! I am very pleased with the services provided. I would recommend you all to my family and friends. Thanks for the wonderful service and I look forward to working with you all.

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    Verified purchase
    Claims HandlingPrice

    Reviewed May 5, 2018

    My auto warranty expired and it's getting up in miles and I don’t plan on trading it then. I got estimates from whoever I could get to send me an estimate. But just like with any other experience with insurance, if you say, "Well, I'm doing this," they automatically lower the price to try to get your business. With Endurance, their rep gave me a quote, his best price, and there was no bargaining. Endurance put their best foot forward. I went with them and my experience was great. However, I have to complete 1,000 miles in 60 days before I can make a claim. My 100,000-mile warranty is not really going to be a 100,000 miles. In my opinion, it should be what the mileage is at the day your warranty takes effect.

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    Verified purchase
    Customer ServicePrice

    Reviewed May 5, 2018

    My members wanted an auto warranty for the vehicle they were purchasing. And the research I found showed that Endurance was the better of the ones that were out there. I called and spoke to a couple of different people in a couple of different occasions. And I was not blown away by their customer service skills. They weren’t nice and engaging. They weren’t very helpful and informative. I was about to say, “Screw it,” and go to another company because I want my members to have a good experience when they actually have to use this warranty. So, I told them to keep me abreast if they ever have any issues with it. But I essentially got it done. Had I have to do it again, I’m not sure I would use that company again. Also, Endurance's price seemed extremely high compared to other places.

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    Verified purchase

    Reviewed May 5, 2018

    I would recommend Endurance. They had the highest rating on the internet. And Clifford, the specialist, did great. It's not difficult at all making the payments in purchasing the warranty as well.

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    Verified purchase

    Reviewed May 5, 2018

    Endurance Auto was the cheapest when I was looking for an auto warranty, and I had a good experience when I signed up. The guy I dealt with was friendly, and making the payments was easy. I ended up cancelling my policy, though. My wife was having surgery so we kinda needed extra cash. But I was very satisfied with Endurance when I had it.

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    Verified purchase

    Reviewed May 5, 2018

    I was buying a new truck which had a little higher mileage on it. I looked into acquiring an auto warranty and found that Endurance had a better deal than other providers that I've seen. However, the persons whom I spoke with when I was purchasing my warranty were a little pushy. They goaded me into signing or doing a verbal agreement that day. They have that ploy wherein there was an activation fee that they would waive if I signed that day. They had a better deal and I think I would have gone with them anyways. Other than that, I had a good experience with them. Also, making payments for my extended auto warranty was relatively easy and I was able to set up automatic payment right there and then.

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    Sales & Marketing

    Reviewed May 5, 2018

    I bought a car that I needed to have a little additional protection on. So I looked online and I Googled, “Car auto warranty”, and Endurance Auto Warranty was at the top of the heap and it had the best reviews and a 5-star rating, so I went with them. And they were pretty thorough. There was no hidden agenda or crazy fees too. Also, it was easy to pick a payment plan. But they worked with me, gave me a military discount and did an ACH payment right out of my bank, so I don’t even have to worry about making the payments. It was a refreshing surprise that what I got was what was advertised, and that's nice.

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    Verified purchase
    Tech

    Reviewed May 4, 2018

    I have a used vehicle and I Googled what was the best, affordable provider for me to purchase an auto warranty from. Endurance came up and I saw that they were rated well by the Better Business Bureau. So, I went with them. While they sent me a welcome package, my actual warranty won't come into use until July. Nevertheless, their specialist was courteous and professional and making payments for my warranty wasn't difficult at all.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 4, 2018

    The warranty on my truck is ending in June, so I was looking to get an extended warranty to cover my truck the next couple of years while I own it. The first guy that I spoke to at Endurance was a very good sales person. But he was very pushy on telling me to get the warranty. He even asked me how I want to pay for it without me agreeing to actually taking the plan from them. So I was annoyed by that. Then I called back because it was kind of unclear on a couple of things and I had a couple of questions for them and I tried to get someone to follow up my policy.

    On the same day that I bought the policy, there was a big problem. No one could look into my policy and tell me about my policy, including all the details. I supposedly had two managers and nobody could help me out with that. So then, I hung up, I called back, I spoke to someone and she was really, really phenomenal. She explained everything to me. And then her partner called me back the next day and just wanted to make sure all my questions were answered. They were great. I only have 30 days to cancel a policy without any penalty and I have until a week left. I'm still trying to do a little research to find out more about Endurance before I had it canceled or be okay with it.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi Christopher!
    We appreciate you taking the time to share your thoughts on Endurance!
    I wanted to double check with you and ensure that your initial issue that you mentioned in your review was resolved? We apologize for any inconvenience or confusion that this may have caused.
    Please let us know if this is still unresolved or if there is anything else you need assistance with!
    Thanks!

    -Endurance Support Team

    Verified purchase

    Reviewed May 4, 2018

    When my car's warranty went out I Googled and found Endurance. I just started and I haven‘t used the extended warranty, but it's valuable for me since I have a Mercedes and it costs a lot of money to get it fixed.

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    Customer ServiceTech

    Reviewed May 4, 2018

    Our warranty was expiring and we were gonna keep the car for probably four or five more years. We were still paying on it so we didn't want to have a big deal and be making the payments. When I saw Endurance online I thought I've heard of them before. They immediately called me too. I was also working with my credit union and their fees were better than one I could get from the credit union. Their staff was very informative, pretty friendly and she didn't seem pushy. She also asked me the appropriate questions. One of the things that works for us is that Endurance has a relationship with the dealer that we purchase the vehicle from and that we've been having it serviced from. That was huge for us. People should give Endurance a call before they make a decision on using someone else.

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    TechPrice

    Reviewed May 4, 2018

    People have been telling me that when I have a Mercedes Benz, I should have an extended auto warranty. I previously had another warranty company that was really expensive, so I decided to look at warranty providers online and I found Endurance Auto Warranty. They've done a really good deal. I had an excellent experience with the representative that I dealt with when I purchased the warranty from Endurance. It was easy to make payments for purchasing the warranty. So far, everything has been excellent with Endurance Auto Warranty.

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    Claims HandlingPrice

    Reviewed May 4, 2018

    Endurance is an amazing company, and my purchasing experience was really good. They explained everything, what the warranty covers, the payment information, and how to proceed if there's a claim. And it's great that there's a log in that you can get online and any questions you have is actually there. So, you can make a payment, review your claims and review your policy. It's kinda convenient and good for a car service. And it was easy to make payments, too. The vehicle that I have is really expensive, so it's good to have peace of mind before something goes wrong. Endurance was A plus rated on the Better Business Bureau. So, I figured it's the most reliable company and it's better to go with a trusted one.

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    Verified purchase

    Reviewed May 3, 2018

    I relocated from one state to another and Endurance was the only policy they had to offer down south. I like the offer of Endurance. It was supposedly be bumper to bumper. I looked into auto warranty because it's for safety and if the policy I got from Endurance does what it says, then it’s a good policy for me. And I hope that it will be a good policy, continuing as long as I have the vehicle or get another vehicle. I can get to where I want to and don’t have to hassle with anything. I recommend them. The specialist was very pleasant and knowledgeable too.

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    Verified purchase

    Reviewed May 3, 2018

    I looked into getting an auto warranty to protect my investment. And after doing my research, I used Endurance Auto Warranty and my experience has been excellent. I called the team at Endurance one time but the agent couldn’t help me, so the manager got on there and he was very thorough in assisting me. And he answered my questions and cleared it up.

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    Verified purchase

    Reviewed May 3, 2018

    My car was getting up in age and I wanted to make sure I had the proper things in place or I would have to come deeply out of pocket. I Googled auto warranties and the Better Business Bureau and the top-wanted companies that was out there. And Endurance was one of the top ones. Their rep was great. She asked me what I was looking for, explained the different packages and which package would be best for me.

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    Verified purchase

    Reviewed May 3, 2018

    We still gotta pay for our car and we wanna make sure it's covered. We looked for an auto warranty and went with Endurance. Their rep was fine and helpful, but making the payments was difficult. It took us a while to get that together. I'm happy with Endurance so far.

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    Verified purchase

    Reviewed May 3, 2018

    I bought a car that had some high miles and didn't have a warranty. So, I was concerned that I might be faced with a repair and I'm trying to manage my risk. I did a BBB search and Endurance Auto Warranty came out highly rated. Making the payments for my Endurance warranty was easy. And I need to get an oil change in the first thousand miles. I just had the oil changed a month before I bought the warranty, but I might get it changed early just to be in compliance on that.

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    CoveragePrice

    Reviewed May 3, 2018

    Endurance's price was competitive and the way they have the policy set up for my wife’s car was good as far as what they cover. I ran through the coverage and numbers with them and they did a great job. I didn’t buy the policy right away and waited for the car, along with the data. Everything was pretty simple and standard from there. We have 10 monthly payments then we have the warranty for almost six years. They have a good product and the two people I spoke with were both very helpful. They obviously knew what they were doing.

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    Customer ServiceCoverage

    Reviewed May 2, 2018

    Daniel ** and Christopher ** were extremely rude. I have never been treated so badly by any business in my life. Endurance refuses to pay for repairs for parts that are covered under my policy. Both managers that I spoke to were rude, condescending, combative, and inappropriate. Chris lied about what they would do to accommodate for their outrageously horrible service, then Daniel threatened to cancel my policy that I have paid more than $3000 dollars for as retaliation for me being unsatisfied. I asked for Daniel to send me a confirmation email. He continued to talk to me extremely rudely, he refused to address or meet my request for the email and then hung up on me when I stopped engaging in the demeaning conversation and told him that all I wanted was the email.

    DO NOT USE THIS SERVICE. Talk to your vehicle's manufacturer if your warranty has expired. They have extended warranties available and those fortune 200 companies have much better customer service. Also had terrible experience with roadside assistance. Took them 2 and a half hours to get to me. No bad weather no bad traffic. The tow driver called me to let me know he was right nearby. He did not show till an hour after that. The roadside service department was no help. I was on the phone with them for half an hour while they tried and failed to figure it out and the only thing Endurance ever says to you is all about what they can't or won't do. I wish I could give a review with no stars at all because that would be the truth.

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    Customer Service

    Reviewed May 2, 2018

    Max ** was the ultimate professional and he did everything possible to make my experience on the phone with him very pleasurable and if I had a customer service company I would definitely would like for him to be one of my reps.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 2, 2018

    My wife got an auto warranty for a 2010 Cadillac, and it didn't really cover much. So, I went to Google and looked at extended warranties and Endurance was the first one on the list with good reviews. I called and I spoke with a representative who told me what they offer and what they cover. And the price was under what we were paying. It's $3600 and it was much cheaper, and it covered pretty much everything that I wanted covered with the CTS that we drive. So, it was win-win.

    The rep was awesome! He answered all my questions before I even asked them and told me where to go online to review the different type of plans. And so, when I did that, he was explaining it as I was reading it on my phone. And then, once I got as far everything in the mail, it was in fact what he said. He was very transparent. Making the payments was very easy. He just asked me as far as just setting on the auto payment account or credit card. So, I gave him my credit card information. And then, I switched that to my actual checking account later on as I got as far as the payments being taken out.

    My experience with Endurance was good. They have complete transparency and good customer service. I'd tell others that Endurance has multiple plans, and they have one that will definitely fit their need and it was really good in price. They have great reviews and so far, from my interaction with them, it's been spot on with the review.

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    Customer ServiceCoveragePrice

    Reviewed May 2, 2018

    Endurance called me and whoever called was professional and good. They gave me just one price, and that took care of everything I needed. The other companies tried to bargain up and down, and to me, either you have a price or you don’t, or you’re lying. Also, the price was good ‘cause they said that I could take the vehicle at any place and they’d take care of it with the deductible. I received the contract in the mail as they said I would, which was nice. The coverage is one of those things that you don’t have to think about, but it'll be there if you need it.

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    CoverageTechPrice

    Reviewed May 2, 2018

    The factory warranty on my car was coming to an end and when I went on the internet, Endurance was one of the higher rated companies as far as the online reviews go. In purchasing the warranty from them, the specialist was very nice and helpful. She explained things very well including the process, what it could cost for my particular car and what they covered and didn't cover. I went and put in a certain amount down and then they sent me my first bill. I have paid it and it’s going to be for two and a half years. It’s very affordable and very reasonably priced for what you get. I talked to the dealership about extending my warranty but they don't have one with the factory plan. They go through some outside source too and theirs was 50% more expensive for a very similar coverage. I’ve had it now for two months and I would tell friends to look them up.

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    Price

    Reviewed May 2, 2018

    A friend of mine had an auto warranty before so I thought I’d try it because I wanted to see how it works. I called up Endurance, I told them what I wanted, they said they could give it to me and I paid for it. The girl I talked to was very straightforward and told me exactly what I was going to get. When I asked for the information, I had it from her within an hour. So, I wasn’t waiting online for all our stuff. I was pretty impressed with that and I was happy that she gave me that information before I made a decision. She wasn’t very pushy at the price and was very helpful. Making the payment was easy. You go online and talk to them when you’re good to go. And then you go back, check it out and make sure the payments are coming out your side. I’m pretty satisfied and from the initial purchase, I would recommend them. They’re good people to deal with and were polite and friendly.

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    Verified purchase

    Reviewed May 2, 2018

    I want to have peace of mind with my investment. I purchased a used vehicle and wanted to have an auto warranty. I did a research and looked into Endurance Auto's reviews a little bit. Their protection specialist explained everything to me and answered everything that I wanted to know. Making the payments for my auto warranty was very easy.

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    Verified purchase
    Price

    Reviewed May 2, 2018

    The repair of my automobile is very expensive and I'm comfortable that I will probably never use an auto warranty, but I have it. I felt comfortable with Endurance Auto's presentation and the people that I dealt with. I've had some bad experience with warranty companies and Endurance Auto seems to be honest. Their reps explained things and seemed to know what they were talking about. And making the payments is easy. My experience was satisfactory.

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    Customer ServiceCoveragePrice

    Reviewed May 2, 2018

    The people at Endurance were great! And purchasing my Endurance warranty was a very smooth process. The person I spoke to, William, was very knowledgeable and got me on track and signed me up. He answered all my questions and told me a lot of information about the company in comparison to other extended warranties. I had another extended warranty which expired last year, and I didn't want to keep continuing without an extended warranty. And I was trying to find an extended warranty that will allow me to have a payment plan because the other one didn't. I googled and Endurance popped up based upon ratings. And I decided that I would call and put in a quote. And then, I got a call back and I liked what I was told.

    I had to call the customer service team at Endurance in regard to setting me up through automatic payment. I originally had it set up through my credit card. But then, I ended up changing my mind, and everything went smoothly with that. So far, my experience was good. Endurance is very similar to my previous extended warranty with just $100 deductible, which was good. Also, they're highly rated. And from what I saw online with customer service and listening to the plan that I ended up being on is very similar to my old extended warranty AUL. So, it was an easy transfer. And an added benefit that I like with Endurance is that I get more coverage for an extra period of long time for the amount of money that I'm paying.

    When I told William how much my old warranty was gonna charge me just for one year, he was like, "Woah! That's a lot of money just for one year of coverage. And you're getting four years of coverage." So, going with Endurance was a better deal. And one of the most beneficial part to me was the payment plan. People don't have thousands of dollars to cough up at one time, so I like the whole payment plan option with Endurance.

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    Verified purchase

    Reviewed May 1, 2018

    Alvin was extremely patient, explaining everything in great detail. He answered all my questions completely in a very professional manner. I would not hesitate to reach out to him again if I have any new questions or concerns pertaining to my warranty policies with Endurance.

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    Verified purchase
    Customer Service

    Reviewed May 1, 2018

    Super great service that puts a smile on your face for the day. I needed to find the new login page for the website so I could review my info for the first time. So when I called I got Scott who helped me find the new page and didn't give up after a few hundred tries. So I am very grateful for his patience.

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    Customer ServiceCoverageRefunds & Payouts

    Reviewed May 1, 2018

    I got a car with high mileage on it, and I wanted to protect myself. I was calling around but Endurance offered me something that I thought was feasible at the time. So, I went ahead and took it. But I'm going through an issue with them right now and I'm trying to find out what's going on. I bought my car on the 24th of last month and I got my Endurance insurance around the 26th. And on the 27th, my car started acting up. The guy who talked to me when I first talked to Endurance told me that the only thing I had to do was either to have 1000 miles or have 30 days before the coverage kicked in. And then, I spoke to another lady later on to try to confirm that and she told me I gotta have the car 30 days and 1000 miles driven on it.

    Then, now after 30 days is up, my car is acting funny so I took it to the transmission joint. And they told me I got some kind of code on it, which I didn't know. I called the insurance people and asked them how they'd cover me or if I would be covered. The guy I spoke with told me about the mileage on there as far as 1000 miles but then, he tried to point that my car has been acting up on the first date of the coverage. So, he added they don't wanna pay for what was wrong with the car. And he tried to tell me about a preexisting issue with my car. If I got a car with 160,000-some miles on it, anything that's gonna go wrong with it is gonna be preexisting.

    He was trying to tell me to tell the people at the place that I'm gonna pay for it if they taking it loose and find out what's wrong with it. And the guy in the place is trying to explain to me, "Look, man. If I'm taking it loose, I'm already telling you something wrong with it already." So, how forthcoming with it and the Endurance guy tried to hold me accountable saying if it's preexisting, then, I'm gonna be stuck with the bill. And I'm like, "Why am I gonna be stuck with the bill? If I'm gonna be stuck with the bill, I should never had y'all coverage." We're going back and forth about this now.

    He gave the guy in the transmission place a code. And they had put it on the computer and a code and a date didn't come up when the car started acting like it did. So, they're saying they don't show no date on their computer system. And what they're trying to do now at the shop is text the Endurance guy the information of what's wrong with the car but it doesn't have a date. So, now, I'm trying to wait and see when he didn't mention how he's gonna respond to that because he was requesting a date and time when this occurred to the car. And I didn't know that. When I bought the car, it wasn't running bad. I never had problems with it and that is for over 100,000 mileage car.

    He's waiting on the printout of the code, so he can take a look at it and see it's own coverage. But it ain't on there because the guy at the transmission place said it doesn't show a date of when it occurred. It just showed that there's a problem with it. I'm dissatisfied with Endurance as of right now. They told me, "Once you got the insurance, don't worry about it because we gonna take care of you." They took my money when I first signed up and they're holding my money, but they're screwing with me with getting my car serviced. And I gave them $3500 already. I wish to be able to get a full refund of my money.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com