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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 121 Reviews 17775 - 17925
    Verified purchase
    Coverage

    Reviewed Dec. 30, 2017

    Considering what it costs now to work on new cars, it’s very valuable to have an auto warranty coverage. I bought a used vehicle and it’s in great shape, but I wanted to make sure that it had good coverage on it. Endurance Auto Warranty was rated highly. And their representative was knowledgeable and explained everything to me and answered my questions. It was easy to set the coverage up and Endurance worked with me with trying to get the payments in. And the payments are reasonable, considering what I was trying to do was get insurance on my car.

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    Verified purchase

    Reviewed Dec. 30, 2017

    I plan to keep my truck for some time so I wanted to extend my warranty on it. I got a very helpful Endurance specialist who was both professional and courteous. I received a letter from them telling me about how my payment is going to occur and it seems to be fine. It will be on autopay from the card that I used when I paid the initial down payment. Overall, it's been an excellent experience and I hope that if there happens to be an issue, Endurance would resolve it to my satisfaction.

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    Customer ServiceCoverageTechPrice

    Reviewed Dec. 30, 2017

    At some point, my 2007 vehicle is going to break down and I thought it'd be better to spread out payments instead of having one big lump sum payment. I spoke with a provider and I had a pretty awkward experience with them on the phone. Another provider didn't offer as good as a coverage plan like Endurance. Endurance had the best reviews online and their rep was pretty good. She was knowledgeable and explained what the plan entailed as well as the cost. It was just straightforward.

    I bought the plan three weeks ago. I just made a credit card payment over the phone for the down payment which was easy. I'm supposed to be getting a bill any moment now and I have to make the monthly payment. So far, it's been a good experience. The online reviews and the ease of getting the plan and the information packet with everything that was pretty detailed were great. The only thing was feeling the pressure to get that first-time caller discount where if you decide to go with a plan right then and there then they honor the first time caller discount. But if you want to think about it for a couple of hours or a day then you don't get that discount. I found that ridiculous. Other than that, Endurance offers a good plan and they were a little less expensive than the other companies that I talked to.

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    Punctuality & Speed

    Reviewed Dec. 29, 2017

    Enrollment was quick and easy. I haven't had to use the service as of yet because I haven't had any service issues with my vehicle. I don't anticipate any problems. I did the research on this company and I'm really confident that I chose the right.

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    Verified purchase
    CoveragePrice

    Reviewed Dec. 29, 2017

    My BMW was going out of warranty, and it could be expensive to repair. So I thought, “Well, I’ll just do a little more insurance on it.” I got about 61,000 miles. I bought the car in April and it was going out of warranty in June. I was away and I came back in July, and I read in the fine print as it were, that I need to have an oil change. So, I got the oil changed, called Endurance and said, “Look, I was away. This car doesn’t have any more miles on it.”

    So when I bought the Endurance policy, I did not do the oil change because I didn’t read it. But now I’ve done it and I’m very happy so far. They thank me very much for telling them and being honest about what had happened, and they said that's fine. I was grateful for that. Because I paid two months on the insurance and I hadn’t done what they wanted me to do. On the other hand, the car had not been driven, so we’re okay. They’ve done a very good job. I’m very pleased with Endurance.

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    Verified purchase

    Reviewed Dec. 29, 2017

    My car was in a high mileage so I thought it'd be a good idea to have an extended warranty for if it needs a repair. I looked and talked to a couple of warranty companies, and the guy I talked to from Endurance was really nice and helpful, so I went with him. He was real friendly and informative and he didn't pressure me. He told me if I thought I might want to think about it and if I wanted to look over the information. The payment was really easy too. I gave back the files and gave him my information. He did it all for me.

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    Customer ServiceCoverage

    Reviewed Dec. 29, 2017

    The people at Endurance keep on getting mixed up the payments I’m supposed to make. So I called them and supposedly they fixed that. They were supposed to automatically take the payments but it doesn’t look like I see a payment coming out of my account. They were also supposed to send me out a new copy of the policy but they never did that. Then I had questions about the electronic parts that were covered and they told me different things. One person told me that it wasn’t covered but another person told me that it was. I’m not really having the best experience.

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    Verified purchase

    Reviewed Dec. 29, 2017

    I've had my Endurance policy for about a year. I got them after I did a little research on the internet. I found them to be one of the better extended warranty companies. It was a very good purchasing experience. The reps were professional and courteous.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed Dec. 29, 2017

    I have a car which is pretty expensive to get fixed and my old warranty for the car was expiring so I need a new one. And with all the list I had, Endurance was the one giving me the best options. But I do have complaints about how they've been treating my complaint. I had an issue with a part that goes into the engine. And it's part of the engine. The motor doesn't run without it. Now, they're saying it's not on the list. If it doesn't work, the car doesn't start. My dealership has been back and forth with them, but they're not trying to resolve this. So now, it has to come out of my own pocket.

    And it's hard to get hold of their technical advisers. My dealership had lots of problem getting hold of them. The guy who was looking after my claim, the dealership tried to call him a couple of times and left him a message, but he never called. So I paid for the part just get it done. And then I called Endurance and they said, “Oh, you need to start a new claim". But nobody told me or anybody else that we need to start a new claim. They did not fixing this specific issue. They signed up the contract, and now they're saying this specific part is not insured or under warranty.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Dec. 29, 2017

    My experience with Endurance was good. At first, I spoke with three or four other warranty companies, but the customer service experience from Endurance was the driving factor for me. We had a long call, about 45 minutes. But the person was very knowledgeable and he had answers to all my questions. Not only service but he also was able to talk to his supervisor and get the quote to match some other quotes that I had. Given the matching quote and the better customer service, that was the decision maker for me. Everything looks fine. It's going well. I had to do an oil change within the first 30 days. My cover is not due for the oil change but because of the policy, I still had to do it but that was also okay and the process went fine. The sign-up experience was very good and they made it easy. All the numbers were explained well.

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    Customer Service

    Reviewed Dec. 29, 2017

    The Endurance Auto reps were very understanding and they're willing to work with you. So far they answered all my question and they did a pretty good job. I called them about a very minor claim and the specialist said that I should just got to the dealership and have them file the claim and it should go through. So I'm going to see how smoothly this goes. But they have great customer service so far.

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    Verified purchase
    Customer Service

    Reviewed Dec. 28, 2017

    Endurance's customer service was excellent. Their reps were polite and answered my questions. Payments were easy, too, since they give you several different ways which is convenient for you.

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    Verified purchase
    Customer Service

    Reviewed Dec. 28, 2017

    Great company!! Excellent service. I called in to get several questions answered about my account. The person I spoke with was very polite and knowledgeable. She also was very willing to research my account to see if I had access to the right information. Which was very important for me to know.

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    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Dec. 28, 2017

    Out of the folks that did auto warranties, it looked like Endurance had the most comprehensive coverage. Their reviews were good as well so I decided to sign up with them. Talking to their sales rep was a fine experience. The person I spoke to was knowledgeable and informative. The process was quick. Payment was relatively simple as I paid through my online bank. But I ended up finding out that they didn’t cover as much as I thought they did. So I’m thinking at this point about cancelling it because I’ve had a couple of things come up and nothing has been covered yet. I have made three calls and said “Hey, I got this problem with my car” but they knew what was covered and what wasn’t. As far as the customer service, it was fine. It was the service aspect of it that was lacking. Nothing was covered and that was why I purchased it in the first place to try to get some stuff covered.

    When I tried and called them once to cancel in November, there was some misunderstanding to stay as customer. They said “What if we pay November for you and just give you another month to think about it?” and I said okay, so I was fine with that. So my payment is due December 29th, but since then I’ve been receiving letters from them saying that I haven’t paid and they’re about to cancel me. But I hadn’t had time with the holidays. I would call them, but apparently the person who said they were going to cover November, it appears though it never got done. So now it’s looking like I haven’t paid and not looking to cancel. So I’m not sure what’s going on there. It almost seems like they may have bamboozled me a little.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Dec. 28, 2017

    When I purchased my car, it was used and had 25,000 miles on it. This is basically my third car in my life. So I always get an extended warranty because I put a lot of miles on the car. I always try to be prepared. You got to keep up your basic maintenance and everything in order for them to last. So that’s why I try to do. I drive extremely a lot with my traveling from home to work is about maybe 45 minutes to an hour a day. I really need the warranty because I put a lot of miles on my car. When I signed up for it, I had 63,000 miles on my way, and it’ll go all the way up to 123,000.

    When I called Endurance, the wait wasn’t long. A gentleman got on the phone. He’s very nice and he explained everything. They basically told me the price and what the auto deductible from my checking account would be every 16th of the month. They gave me the ins and outs. They explained everything and I signed up for it. I just made my first payment last month.

    It was convenient and very pleasant. The person on the other end of the phone was a very pleasant speaker. He was very confident. He asked me if I have any questions. I haven’t got it at the moment so they basically told me I had to wait 30 days to file a claim if I need to file one. So now I'm prepared, so if anything comes about, I do have the warranty and hopefully they’ll cover everything. They’ve told me they cover everything and my deductible will be $100, so I am pleased about that. I'm very happy at the moment.

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    Verified purchase
    Customer Service

    Reviewed Dec. 28, 2017

    My daughter has a very nice car but it's 6 years old and it has quite a bit a mileage on it. It still goes though. People sent me stuff for warranties for it but the problem was every time I looked them up for reviews, they always didn't have very good ones. But one that kept coming out really good was Endurance so I thought even though it was a little bit pricier, they seemed to have the highest reputation. They were professional and honest and I talked to an impressive rep. It’s only been a couple of months but looking at all the emails and everything else, Endurance seems to be well on top of it.

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    Verified purchase

    Reviewed Dec. 28, 2017

    I have Endurance Auto warranty on my used truck. I only have a little over 73,000 miles and the truck is in great shape. But the warranty is worth it to me. For $100 deductible, it's like having a new car warranty on a good used vehicle. When I went on the internet and asked for the best used warranties, Endurance came up number one. I talked to one guy and then he turned me over the last couple of minutes to someone else. But everybody was knowledgeable and seemed to know what they were talking about, and they were up on their game. The overall experience was very good.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 28, 2017

    The Endurance rep that I worked with was really good. He was a down to earth guy and he knew his stuff. I got a quote from another place that was a little bit lower than Endurance, so he met it. The payment plan setup was easy and I did the automatic draft. Everything was pretty easy and the whole process took about 30 minutes. I called Endurance recently to reset my own draft day and the little lady was very helpful. Overall, Endurance is easy to work with and they are competitive in their rates. It's a good money for the coverage and I recommend them.

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    PricePunctuality & Speed

    Reviewed Dec. 28, 2017

    The car we bought didn't come with an extended warranty. We were calling around different places and checking their prices. And Endurance had a better price than some of the other companies. Their representative was nice. She gave us all our ins and outs and every question that we asked her, she was so prompt with us. And even under their warranty, we can take my wife's BMW to the BMW shop and not just in a little shop around the corner. Setting up the payment plan was easy, too.

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    Verified purchase
    Customer Service

    Reviewed Dec. 28, 2017

    I travel to Houston daily, and because the warranty on my truck was out, I wanted an extra coverage just in case. I was looking online for the best extended warranty plan and Endurance came up as number one. Their customer service was really good. I dealt with two different people and both of them were great and very knowledgeable about their information. The first guy called and gave me the quoted information and helped me out with my question. And then the manager called and gave me a follow-up. He got a little more in depth, gave me the information if I wanted to add multiple vehicles, and he was able to give me a better pricing.

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    Verified purchase
    CoverageTech

    Reviewed Dec. 28, 2017

    I had a really good experience in buying my warranty from Endurance. I made a call and talked to the gentleman. I reviewed some other companies and then I made the decision to go with them. I've used it one time this month, but it wasn’t covered it seems. The dealership contacted them. But Endurance is the only one I would consider if I want to cover my car from expenses. I’ll recommend them. I know based off the coverage of what I read and understand that they stand behind what they do.

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    Verified purchase
    Customer Service

    Reviewed Dec. 27, 2017

    I didn't want to incur any additional expenses if they should come up on my vehicle. So I decided to get an extended warranty. I did an internet search and when I found Endurance, they have more reviews that were positive. So I called them and talked to their specialist. It was a great experience. The rep was totally professional, willing to give me information, call me back, have me think about it, and call back any other questions. He was not pushy. The representatives of Endurance are knowledgeable about their product. And they're easy to work with.

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    Verified purchase

    Reviewed Dec. 27, 2017

    My girlfriend purchased a Jeep and wanted an extended warranty instead of going to the dealership that charges interest on the extended warranty. We reached out to Endurance Auto and purchasing the warranty from them was smooth. I was kind of dreading but it was an overall good process. They helped us out, and there were some military discounts that were applied. We reviewed different scenarios and prices and looked at different options and discounts that they had at that time. We also looked at the plan that would benefit us the most, and we're happy with the one we purchased. Endurance Auto is a high-rated company and our experience was professional. We were looking to get the extended warranty for our insurance, and ensuring that the car is going to last and we will not have to worry about anything. And, everything went well.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 27, 2017

    Very unhappy with Endurance. I had three issues with my car. And none of it was under warranty. I had to pay money in advance for 30-45 days. I was insured October. I had something wrong with my heater. The coil wasn't working right and they said, “No, that wasn't covered". So, that cost me a lot of money. I also had an issue with my power steering where the tube broke and the power steering fluid was leaking all over the place. And they say that wasn't covered.

    When I had a warranty before with Ford, they don't cover the luxury items like my convertible and the bumpers, which I understand. But the coverage of a power steering, that should be under a warranty. But, it's not. I'm shocked by that because I think that power steering would be essential. And it's not a wear and tear or rusty. I feel that I'm not going to waste $2,000 and using out over $1000 already on my car.

    When I talked to customer service, they were okay. One man was nice. He took a $100 off the one month which was nice. But, then the other one said," Sorry there's nothing we can do, that’s policy. You got to get a more expensive policy”. Who's going to spend $3,500? I can go buy a new car and it can be a down payment on it. It's just not worth having the warranty. So, I canceled.

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    Verified purchase
    Customer Service

    Reviewed Dec. 27, 2017

    My experience in dealing with Endurance was okay. But I’m in the process of revamping our decision. It has nothing to do with Endurance. I would love to extend it but I decided to terminate because I have some responsibility. I wish I could cancel the policy over the phone or online and get a refund quickly but I’m not able to do that.

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    Customer Service

    Reviewed Dec. 27, 2017

    They were honest and professional at Endurance and they were very on point during the signup. But I wish they would respond back to my request for the policy to be cancelled. What I currently have is equivalent to what Endurance is offering. Theirs is good because theirs is four years while the one I have is for two years. I was going to switch but when I realized what I already paid for the one I have, I thought I might as well just keep it. I canceled in December which was within the 30 days but I've never heard back. If they just respond back, that would be helpful.

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    Verified purchase

    Reviewed Dec. 27, 2017

    Over a year ago, my wife needed an extended warranty for her vehicle. The Endurance sales guy I was speaking with was very helpful and really good. When we had a little issue with the car, they put a new air conditioner in her vehicle. The process went smoothly. Having the warranty is very valuable and I’d recommend it.

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    TechPricePunctuality & Speed

    Reviewed Dec. 27, 2017

    When I looked at the Internet, Endurance had the highest favorability of a provider, of what I was looking for. And that drew my attention. Everything that I saw was greatly positive. You can get a cheaper price but then you may also get a cheaper product. So for the price that I'm getting from Endurance, they'd do better. I talked to an operator on the phone and the gentleman told me what would be offered to me in case I ran into various types of difficulties. He was very polite. He answered all of my questions.

    To find out what I needed, he asked me various questions and I answered them sincerely. I liked what I heard and I chose. I have already read through, although not completely, the documents that were sent to me. I told him I drive alone now and I just wanted to have the assurance that if anything happened to the car on the road, I'd have someone that will be able to come out to me, without me trying to flag down somebody. From what I read, they were going to charge against the credit card number that I gave initially, monthly. And that's fine with me.

    I was with another company ages ago. It was similar to Endurance. I never had to wait. I would always have service come directly to me, which the car removed from the highway, I was immediately taken to a place where I could get another vehicle that I could use until such time my vehicle was repaired. That's what I'm looking for from Endurance Auto Warranty. But I'm not looking for that difficulty and I pray that it does not occur. But sometimes, you have to go ahead and have the assurance. In that way, whatever happens, somebody's going to be looking out for you.

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    Customer Service

    Reviewed Dec. 26, 2017

    Sheila was very positive and clear and wonderfully kind. She answer all of my questions thoroughly and Make sure I understood my policy. I would most definitely recommend Endurance to friends and family, Because of Sheila I'm going to stick with my policy and tell all my coworkers about Endurance extended warranty.

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    Coverage

    Reviewed Dec. 26, 2017

    Purchasing my Endurance Auto warranty was a smooth process. When I purchased a vehicle, one of the private sellers assured me that the vehicle was covered under a CPO warranty which was not true. After I verified it would end up used, I had to get the vehicle covered to save money on expenses. With what I checked, Endurance had the best reviews. Their representative was really good, and our communication was clear. I really hope that with the information that they gave me, it is really worth me inquiring and doing business with the company. But everything is perfect, so far.

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    Tech

    Reviewed Dec. 26, 2017

    My car dealer's warranty was expiring. So I looked warranties up to see who had the best one, and I chose Endurance. I signed up with them over six months ago and so far, I haven't had any problems.

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    Customer ServiceClaims Handling

    Reviewed Dec. 26, 2017

    We just purchased a used vehicle that was out of warranty. Immediately after, I got a warranty with Endurance. I had a good conversation with their rep and my questions were answered to my satisfaction. The only thing was because I put the inquiries out there on the internet, I had been bombarded by everyone in the world, about 30 phone calls, telling me that they were contacting me about my Honda Civic that was out of warranty. I had to tell everybody that I had gone with Endurance. It was really annoying. Other than that, everything has been good. I have been very satisfied and I am hoping that won't change if we ever have a claim.

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    Price

    Reviewed Dec. 26, 2017

    My warranty has been good for my BMW. And a BMW is very expensive to get parts fixed. The sales rep who sold me my warranty was very professional, courteous and kind. He was very respectful as well. Buying it has been a good experience. I'll recommend Endurance because it's a company with good ratings. And the reviews I read were all good.

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    Price

    Reviewed Dec. 26, 2017

    A friend of mine told me about Endurance and he said it was pretty good. So I decided to give it a try and see how good it is. The reps gave me a lot of information that I needed and the price and the things they talked to me about my warranty were pretty good. Hopefully, it is what they said it would be and that they'd be the best company that people could deal with.

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    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 26, 2017

    When I bought my car, it didn’t have a warranty. I kept getting all these mail saying that my warranty is about to expire and it was going on for about a month and a half. I actually called the company that was sending them just to see what it is because I don’t have a warranty for my car. It’s something that’s nice to have. When I called them, they told me who they’re representing and I was like “Screw these guys. I’m just going to call the company directly,” because they would have charged me probably almost double the price to where somebody else is going to call me because they got to make some money too. So I just called Endurance directly and here I am with a warranty for my car.

    Jaime was awesome. Very helpful and explanatory of what to expect, how things work and what my options are and in case we laid out my plan. She is very friendly and professional. She did a good job. But I still have three weeks left until I can use the warranty, which sucks because I actually have some things I need to have fixed on my car. Still, I got my warranty just in time. And I’ve already recommended Endurance to a couple of my friends.

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    Verified purchase

    Reviewed Dec. 26, 2017

    My auto warranty had run out in a hundred thousand. I researched online for auto warranty providers and I felt better going with Endurance. Setting up my payment was easy and overall, my experience has been good. I would recommend them.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Dec. 25, 2017

    I called in to cancel my policy, because I wanted to go through my manufacturer for an extended warranty. I spoke with customer service who said I had to speak to the cancellation department (Customer Service is the cancellation Department). I waited on hold for 22 minutes and I was hung up on. When I called in again I got someone on the phone who told me that they have been covering my car since it’s been built which we know is a lie because my manufacturer has been covering my car. He stated I should do my research and contact the dealership who will verify the same thing.

    He give me his extension number to call back. When I attempted to call back of course no answer. I then attempted to call back a few moments later. I got someone else on the phone who tried to convince me for 30 minutes to keep it. He finally stated that they would have my policy cancelled and since the payment was scheduled to come out that day Dec 14th. And that it shouldn’t post to my account. He also stated I would receive an email. Never received an email and I was charged eight days later Dec 22nd. Super shady.

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    Price

    Reviewed Dec. 25, 2017

    I wanted something in the case transmission, engine or some expensive really went out on my car, it's the first nice car I've ever had. And a friend of mine had told me he bought an extended warranty and it worked good for him. But a lot of people had told me that they had bad experiences with other warranties. But everybody at Endurance was great. My rep gave me a fairly low per month price that I thought I could afford at the time. Social Security is what I live on and I'm on a limited budget. And at 137 down, it was pretty tough on me but I was willing because he convinced me that it was good. And I called a couple of dealers and they said that they had experience with Endurance and that it was okay.

    One thing that turned me off though was the grace period, 60 days and 1,000 miles. I don't drive very much and it would take me a long time to put a thousand miles on my car. I figured that if I paid 137 and I paid 107 a month and it will be months before I could even use it, there would be no grace period. But I understand from a business viewpoint they had to do that because people would use them and cancel.

    Endurance is an okay company and I saw online that they had all kinds of awards for being straight with people. That was another reason that drove me to them. I even told my brother about them. But I wasn't with Endurance very long. I had to cancel because I came down sick and I needed the money to help pay my medical bills. I had 30 days to cancel and I called to do so. I told them that I would not forget them and if my health improves and I get back on my feet then I would be back because I'm still interested in a warranty. The gentleman that canceled the policy for me completely understood and wished me luck.

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    Verified purchase

    Reviewed Dec. 25, 2017

    We knew we needed an extended auto warranty when the car's regular warranty went off. And since Endurance had a better package, we decided to sign up with them. It was easy to work with them. It's been a good purchasing experience.

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    Verified purchase

    Reviewed Dec. 25, 2017

    I was satisfied with my purchasing experience with Endurance Auto. They were very helpful and nice. And the lady rep I spoke with was very knowledgeable about the different products and she recommended the one that I have. My factory warranty is getting ready to go out on my high-end car. I talked to three warranty providers including Endurance, and their packages were similar but the price was different in the mileage they offered. Endurance was a lot lower than the other two.

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    Claims Handling

    Reviewed Dec. 25, 2017

    My experience in buying my auto warranty was fine. I had no issues with Endurance. Their reps were friendly. They explained the benefits and how to file a claim. Payments were easy too.

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    Verified purchase

    Reviewed Dec. 25, 2017

    I got a good plan with Endurance Auto Warranty, which I would be paying off in two years. And I looked at buying an auto warranty due to a $1,500 repair on my car. I went online and I looked at Endurance and they didn’t seem a bad deal.

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    Verified purchase

    Reviewed Dec. 25, 2017

    I've had Endurance for three months for my old used vehicle and so far, I didn't have any experience that was not pleasant. Signed up with them since they seemed to be well reviewed and it's been fine so far.

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    Customer ServiceCoverage

    Reviewed Dec. 25, 2017

    Talking with the people from Endurance and getting signed up were pretty easy. I didn’t make up my mind on the day that I called and talked to the first rep, but somebody called me a couple weeks later after I had the car and by that time, I was convinced that there were too many bells and whistles on my car to not have it insured. I put it on automatic payments and I need to switch it to a different account.

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    Customer Service

    Reviewed Dec. 24, 2017

    I’m going to keep my car as half a hundred thousand miles. I got Endurance and they have been good and they weren’t pushy. But their rep gave me the wrong phone number to call back. It was someone else’s office, not hers, so another guy got credit. Other than that, everything was great. I've had my warranty for about a month and I’m still in the grace period.

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    Customer ServicePriceRefunds & Payouts

    Reviewed Dec. 24, 2017

    I always get auto warranties when I buy vehicles. So when a friend told me he got Endurance, I got online and I looked at the comments which are pretty good. The price seemed good too, and I can afford that. My experience has been pretty great. This warranty is good to have and I feel better. I had a little miscommunication last month wherein they took the money out but it hadn't gotten there yet. But everything worked out right.

    I had talked to a lady because one time I got my stuff done. I paid my bill and she took the money and they were telling me they didn't get the money in the process. I called back a couple of days later and they said the process went through, so everything was good. Their men were very helpful. They made me feel real comfortable and make me feel at home. They have been doing a good job and I'm glad that I chose Endurance.

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    Punctuality & Speed

    Reviewed Dec. 24, 2017

    They were very professional and they knew what they’re doing at Endurance. There was a little bit of an issue at the beginning where I gave them the wrong mileage, but they came back and changed it without any issues. They were very friendly the whole time. They also offered me multiple ways of doing my payment and I chose the way that I wanted to do it and got it done. At this point, they’ve done everything that they said that they would do so I’m satisfied with them.

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    Reviewed Dec. 24, 2017

    I had looked up Endurance online and they got a lot of good rating. I also spoke to a couple of my friends and one of them who used them said that they were a great company. The person I spoke to when I signed up was great and helpful. So far, I haven't had any issues.

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    Claims HandlingCoverage

    Reviewed Dec. 23, 2017

    Endurance Warranty DOES NOT honor their warranty when it is time for a claim. I had them for over a year and my first claim they tried to put aftermarket parts on an AUDI A8, but the dealer told me in time. The second claim (12/2017) Endurance denied the whole claim based on my wheels (for a thermostat... really). I have reported them to BBB.org and many other places (like this site). Please DO NOT fall to these scammers/LIARS.

    In fact Endurance famous words are "We got you covered." Also there are many warranty companies (like Auto Assure) RE-SELLING Endurance Warranty.... be careful. Endurance Warranty is an administrator so they have the final decision as to IF your claim is paid. My vehicle was in the shop for over a week BEFORE Endurance Warranty DENIED my claim. I will be posting and telling as many people in the world as possible... Hopefully I can stop these fraudsters.

    Good Luck.

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    Customer ServiceClaims HandlingCoveragePriceRefunds & Payouts

    Reviewed Dec. 23, 2017

    I am totally unsatisfied with Endurance. And I've talked to the Consumer Protection Agency and the Attorney General about some of these issues. I am a business man myself. I've never had a warranty that nobody can tell you anything about anything hardly until you have a claim. I haven't had an issue but one issue that I had and they didn't cover it. I have a vehicle that I bought used. And I took it in for they said all the electrical was covered. The guy told me over the phone in detail all of these. And then when I had the occurrence of electrical issue, they say that's not covered.

    I think it's a whole lot of propaganda and a lot of these warranty companies including home warranties. These people who sell this stuff, they do a lot of hype. You find out that they told you something that would be erroneous just to sell you a policy. They're so confusing because they tell you one thing, and then you have to find out from one of the real pros about it. The Attorney General said the same thing and so did the Inspector General. I talked to all of them.

    So I was very unhappy. They need to honor what they say even if the people make a mistake and don't understand what it is that they are selling. Do not just make people pay for something after the fact. What we got this warranty for is to cover us in case. I asked if the electrical is covered, if the AC is covered. The guy went over all his stuff in details.

    When I had the issue, I had a $284 repair I had to have done at the repair facility, because it’s electrical. The guy called in, they told Endurance it wasn’t covered. They also told me that the axle in and related to the thing were covered. I had to take it to a company because I was having a vibration. I thought it might have been bent axle. The guy told me that he felt that it was the bent axle that was causing it to vibrate at a certain speed. Called in, same thing, "Oh, that's not covered." And that makes me mad because I'm paying money out of my pocket. And I can't get any resolution.

    It's not about what it cost me to get the car repaired. It is about the principle. It's about satisfying customers in a win-win situation. Endurance needs to look into this and get this mess straightened out. I've had a claim already too. And neither one of them was covered but I was told they were. I would have taken them to the shop, if they were not. I know what is not covered that’s why I carry the extended warranty.

    And then I have the electrical issue with the break engine. They got it up there and said, “I’m going to check in through some pieces under warranty. Do you have extended warranty?" I said, “Yes". So, I gave them extended warranty. But it took three or four days to get in touch with somebody. And I was down there losing money. Finally, he called me back and said, “Well, they told me it wasn't covered". I called them back, same thing. That's not covered. Well, what the heck is covered?

    There's so many of these extended warranty companies out there. And they are not doing nothing but growing money and paying no claim. The Attorney general already told me that. They said they have more complaints than they do claims. Because the claim that are filed were denied and they are not denied until you have something. And then they tell you that. But in the interim on the time they sell it to you, everything under the sun is covered. And I'm not saying that literally, they will say everything is covered, like the things you ask questions about.

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    Customer Service

    Reviewed Dec. 23, 2017

    My car had six years and 80,000 miles, so I got a warranty for it. I had done my research in advance and when I called Endurance, the rep confirmed what I was already expecting. Their customer service is excellent. Endurance seems like a good company.

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    Punctuality & Speed

    Reviewed Dec. 23, 2017

    Purchasing my auto warranty from Endurance was quick and easy. Their reps were kind and the one I talked to didn't force anything. Everything is fine from my experience. I would recommend my friends to Endurance.

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    Reviewed Dec. 22, 2017

    The current warranty of the vehicle I purchased was going to run out shortly and I definitely wanted to be covered. When I was reading online at the customer reviews with the Better Business, I found what Endurance's rating was, and they were higher. They were around a lot longer than some of these other guys. And I wanted somebody that was around for a little while. Their reps were good and professional. They weren’t pushy, which I like the most. They were knowledgeable folks.

    At that time, I was thinking about going with another company ‘cause they kept sending stuff. But I called back and the lady from Endurance explained some things to me about how if I didn’t use it, they were going to refund the money, so I decided to stay home with them after that call. I was satisfied and I would recommend them since their reps seemed like they know their stuff. My friends would want to go by one of the newer ones that hasn’t been around that long. So I would definitely tell them to go with Endurance.

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    Punctuality & Speed

    Reviewed Dec. 22, 2017

    I just bought a ‘05 Nissan Titan and it only had a 130,000 miles on it. I wanted to try to keep it nice and that way if anything ever happens to it, I like to have some warranties because repair bills are through the roof nowadays. I had read good reviews online about Endurance and everything weren’t bad. It didn’t have very many derogatory reviews by former customers. So I got my warranty from them.

    I had a good experience with Endurance. Everything has been really good with them so far. But I was coming to a situation where I don’t know if I’m able to make the payment on time next week or next month but I’m trying to work all of that right now. We're setup on a monthly payment right now because my plan is that when I get my taxes back, I'll go ahead and pay it off and be done with it.

    It’d be a good idea to have with the way everything is nowadays. You don’t have to have so much coming out of your pocket right away to get your vehicle fixed. It won’t put you down on a hole so quickly. Endurance have nice people to talk to who are very helpful. I’m actually thinking about getting another one for my mom’s car because she’s got a 2013 Kia Soul that doesn’t have a warranty on it anymore until it got 67,000 miles off of it. She only drives 6,000 miles a year, so I might be getting one for that too.

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    Customer Service

    Reviewed Dec. 22, 2017

    My wife is a female driver in Long Island, New York. Although she has a fairly new car, the warranty with Toyota does not really speak to the Toyota name and it ends up in 25,000 or 30,000 miles. Which is very young age of such a monster truck to end up warranty in such early stage. So I wanted to make sure that she's safe and secure. Whether we use it or not, that's a peace of mind there. I have a very legit and strong reason for choosing Endurance. I've called a couple of companies but the Endurance sales person said, "Well, I want to have your business. How can I make this work?" That's what made me stay with her on the phone. And at the end, she scored. They are type of work-with-you and work-with-me people. Very easy to get an agreement with them.

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    Reviewed Dec. 21, 2017

    Endurance is considered the best auto warranty in the nation, so I signed up with them. The rep that I talked to was great. Payments to Endurance have also been easy.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 21, 2017

    I bought my wife a 2013 BMW X5 and the warranty was up on it. And the car company was trying to charge me a whole lot for an extended warranty package. So I got online, did the research. And when I researched Endurance, they say they were part of the Better Business Bureau. One of the things I do with companies now is I go to the Better Business Bureau and look at reports, consumer reviews. They had a few negative reviews but they had mostly favorable reviews and that's what I looked at. I was able to find them on Better Business Bureau and that's what made me choose them.

    They were very friendly. The rep assured me how they covered things the way with what I paid now and how long it'll last. And when my coverage ends, I can always extend it. Give them the year and type or how old the car is based on different types of coverage at the time. Payment is real easy, too. Although I have to call in. I wish they would have a site where you can go online and pay it because I like paying like that. Either have it set up on autopay. Every time I call them to make my payment, they make me feel as family. They're very polite from the beginning to the end of the call. I have a great experience with Endurance. I'll recommend them highly.

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    Reviewed Dec. 21, 2017

    I like my car and I brought it brand-new. So, when my initial warranty run out, I wanted to extend it. So, I went online and did my research. Every time I did a research for extended warranty, Endurance kept popping up. The reviews came up pretty good and it’s pretty consistent, so I decided to go with them. When I talked to the guy that was initially handling my case, he was very accessible. We had to go through some numbers but they were very flexible.

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    Tech

    Reviewed Dec. 20, 2017

    My car's mileage has just over 30,000 and it's going to be five years in May. I was supposed to be able to get the warranty on my Jaguar because of low mileage. And then when I attempted to get it, Jaguar didn't provide it. They sent me to their provider but it wants an astronomical amount of money and I refused to pay that. So I started searching. And after basing on the reviews, I chose Endurance.

    The lady I worked with sent me quotes, a policy, what it would entail, all of this stuff for my husband to review at first and compare it to what Jaguar was proposing. We went back and forth with the quotes and working with my husband, made sure he is satisfied with it. We worked on this for a few days and the rep has been very helpful. I then paid it in lump sum and got a discounted fee. My husband has the Mercedes but he didn't purchase a warranty. His Mercedes is just turning two years and he has less than 5,000 miles on it. And depending on what happens with Mercedes, we might have to get the warranty through Endurance.

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    Sales & Marketing

    Reviewed Dec. 20, 2017

    For peace of mind, I decided to get an extended warranty from Endurance. I just didn’t want to have a car without it. The people at the sales department were good. But their price could be a little bit cheaper. Still, it was all good.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 20, 2017

    Endurance's customer service is great. But I’m not so pleased with the actual service. There’s major issue that come up and it’s not covered. It’s not fair. My shock compressor is going out. And I was told that a lot of things would be covered and this is something that’s come up. I’ve done everything they’ve asked me to do as far as getting the oil change, and make the payments. But this is a $800 repair, and I don’t have it, and I’m supposed to get serious deals. That was my whole point in getting the warranty. This is my first claim and so far, I haven’t had anything where they’ve actually covered. Even wants to callback or anything to have it tow to a shop, that’s on my experience they’ll be doing. Endurance should do something more clever. Add some more things to the coverage.

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    Claims HandlingTech

    Reviewed Dec. 19, 2017

    I have extended warranty for every vehicle that I've ever owned. I used to do it through the dealership, and then I wasn’t getting all they said I was going to get, so I never did it again. Their sales agents were professional. I once filed a claim for the BMW, because the starter went bad. The warranty is very valuable. My experience with them was all good. They're excellent.

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    Reviewed Dec. 19, 2017

    The specialist that I talked to was helpful. My buying experience has been fair and payment was easy, since they are made through my bank. I've had it since August and right now, I'm satisfied with it.

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    Reviewed Dec. 19, 2017

    I have some expensive cars. So when Endurance was recommended by the car dealer that I purchased my car from, I contacted Endurance. They were very helpful. Because of that, I decided to purchase the warranty for a second car. They answered the questions that I had. They were a little bit more trustworthy than the other people that I dealt with and were very knowledgeable about what I was looking for. I felt they offered me the best thing for the car that I had. They do that well and they should continue to. I’ve actually recommended them to a friend. We were just talking and I said, “Well, this is the company that I used and you may want to at least contact them and see if that’s what will work for you."

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    Price

    Reviewed Dec. 18, 2017

    I'm new to the US. So, when I got here, I needed cars. The cars I got were not new. They were used cars. And considering that maintaining a used car can become very expensive, I looked around for the best warranty services and I happened to see that Endurance has a good rating. I then decided to buy a warranty because it made me feel safer in terms of expenses for the future.

    At first, I looked at three or four warranty companies and they all have the same price range. Endurance wasn't any cheaper or more expensive than the others. It might have been slightly more expensive than the ones around. But I picked them because they've got good ratings from a lot of other consumers. If they're going to give you 24-hour service and in the gold package that I bought, they're going to provide all of this. So, it made me buy it.

    When I talked to them, they told me one thing or the other. They took the first payment while I was talking to them. But to me, I think it was for them to say that, "Hey, this is going to be your first payment," and I have said yes. And then, I paid that and they said, "No, no. It's going to be," and they almost fail to let go of the deal today. So, I called one or two times to check with other vendors also. And then, I made the decision to go with them.

    The way I understood it from their representative, it would be $100 less than what I paid for. I was rather taken aback. And they didn’t resolve the issue. Now, this could only be me changing my mind, thinking that there was no signing up fee. But when I made the payment, there was a signup fee for that day for $106. That was not clear to me at the time of the discussion. Maybe they said it and maybe I didn't listen. But in my mind it was going to be $106 less. But I didn't decide to change my decision based on the $106. I just went ahead.

    You don't hope to require them from one or two times in the whole 10-year or so warranty. You're paying all of that for peace of mind. And the experience is going to really count at that time because a car doesn’t break every week. It breaks down maybe, hopefully, once in six months or a year. And you're still paying for three years just for the peace of mind. And I'm paying $300 for my two cars for every month. And when I need it and that experience was not good, I would make sure that I rate it just the way I feel at that time.

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    Customer Service

    Reviewed Dec. 18, 2017

    Over a year ago, I bought a car and decided to get an extended warranty for it. I Googled extended warranty, then Endurance was one of the companies that came up. They had better ratings than some of the other ones, so I chose them. Buying the warranty was easy. Their reps were fine. No issues. Answered all my questions.

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    CoveragePrice

    Reviewed Dec. 18, 2017

    I had one mechanical thing that I had Endurance do and they did it. I needed a rack and pinion steering unit because it was leaking. So I called them up. I told them what my policy was and they looked it up. I told them the part. And they say, “Yeah, it’s this.” It should be covered. But you won’t know until the representative goes in. They send their own rep in. They look at what’s going on and they decide.

    By the time the inspector went in and everything was okay, Endurance sends their own parts. So by that time, it was three weeks before I got that done. Maybe it was because it was their first time dealing with this people. It cost me a $100 deductible for doing it and then they just send the part and the other bill. Actually, it cost me 40 or 50 more than they told me because Endurance only signed off an X amount of hours to do the job. Endurance didn’t want to pay for an hour’s work to put the part in. I am frustrated, but you don’t have that many companies that will ensure a used 2009 car with 100,000 miles now.

    When they put in the rack and pinion, they realigned it and I am a little leery on myself right now on the alignment. I also said the passenger side motor window, when you put it up or down, you hear a grinding noise instead of it just being smooth. They told me the motor was going to go. They said, “It still goes up and down. The motor still works. We’re not replacing it. You have to wait until it actually goes.” It’s going. So I said, “So you’re going to make me wait, God forbid, it goes in the dead of winter and it’s in the down position. I can’t get it up. You’re going to make me freeze my butt off because you don’t want to pay for the one part to go in?”

    You have the motor going on the window. It probably cost them $20 or $50 and they won’t do it. They’re making you wait until the part actually breaks. I was disappointed because nobody said that they were used or refurbished parts that they put in. And the plan they told me I needed for that car where all the digital and the screens they’re covered, it’s costing me $3,000. So when you pay $3,000, you don’t expect refurbished parts.

    I have a 2009 Infiti, but they didn’t use an Infiniti part. They just put in whatever part was given to them through Endurance. And they told me it was a refurbished part. Insurance is you put a new part in. I didn’t complain, but I told them that I was upset with paying extra for the labor cost. They should have picked that up. Not all costs are the same. An older car, when a part goes wrong, it takes time to get those bolts out because everything’s seized up in there. I just don’t want to ruin anything with my relationship with them because next time, God forbid, I need their service, they’re not going to do it.

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    Customer Service

    Reviewed Dec. 17, 2017

    I wanted protection for my car so I did my research for auto warranties and Endurance turned out to be the best. Best reviews online and on Google search. Their rep was very easy to talk to and I actually kept one that I spoke to all the time on days I can. Payment’s easy since I just call a number, but you have to wait till Monday. It should be available on weekends. Other than that, I had a good experience purchasing the warranty.

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Dec. 17, 2017

    Everybody at Endurance was helpful. But I had an issue when they charged my card on the day that I enrolled instead of charging it on the day that I set it up to be charged for. I don’t know if that was a clerical mistake, but they refunded the money. Also, I was under the impression that I had already paid my deposit but I come to find out the deposit was not paid with my initial enrollment fee. When I’ve talked to them already about it, they weren’t accommodating. They just explained and showed me where it was then.

    The experience enrolling with the sales agent was great. But the customer service representatives are rude and not knowledgeable of the account. They’re very dry and unconcerned. So every time I call, I just request to speak to a supervisor. It’s the higher up that normally handles the issue. I’m dissatisfied with the customer service experience so I'd tell my friends to go with someone else.

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    Customer ServicePrice

    Reviewed Dec. 17, 2017

    When I called Endurance, their rep gave me a quote that was good. And then, he offered me the platinum package. Then my dad called back, and paid the whole quote. I will recommend it.

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    Coverage

    Reviewed Dec. 16, 2017

    I just purchased a car and it doesn't have a coverage for a while in the beginning. I purchased an auto warranty from Endurance and I had a decent experience. Their rep explained when I can use it if I’m going to have any issues.

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    Customer ServiceCoverageSales & Marketing

    Reviewed Dec. 16, 2017

    The Girl called me back and didn't know much about the warranty, wouldn't let me get a word in edgewise, 146.00 per month? Really? Over 1400.00 per year? I can get a lot of repairs done for that kind of money. In my opinion this company is a scam... You notice all the reviews you see are how nice the salespeople are, only two on the reviews had repairs and those repairs were refused and not paid by Endurance. Most of their reviews are written by them. Put your 146.00 in the bank and use it for your repairs because these people will not cover it.

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    Punctuality & Speed

    Reviewed Dec. 16, 2017

    The auto warranty is an aid to the car and I wanted to make sure I was covered so I got one from Endurance also because of the length that they've been in business and the cost of the warranty itself too. Their specialist was helpful, knowledgeable, and quick to give me answers to my questions. He did a good job explaining next steps. He gave me a really good deal on what we were looking for. The payments are automatic so every month it comes out and it's good.

    Overall, Endurance is a trusted service and they're willing to talk about whatever options I need to have that are customized well to where I'm at with my decisions.

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    Customer ServiceCoverage

    Reviewed Dec. 16, 2017

    I had a car that had a higher mileage and my warranty expired. I made a couple of phone calls and the person from Endurance made me feel that everything was going to be okay. In case something happened, I was going to be able to save so I paid for their coverage. But I was very unsatisfied with my experience. I had a Mercedes Benz and I sent it to the dealership as it was having some issues. Endurance was supposed to send the part but it was not covered when as far as I knew, everything was.

    I had to come out and pay some of the labels and they had nothing to do with wear and tear. The bottom line is Endurance came back to tell me that what my car needed was not on the parts. We didn't know all the part numbers that were in the car. If I had known, I would have checked all the part numbers with everything so I could match and see if it was covered. We didn't know what was going to be bad, right or wrong. We just find something based on what they tell us and for them, it was very easy to say that something was not covered. In the end, I cancelled their warranty.

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    Price

    Reviewed Dec. 16, 2017

    The vehicle insurance I had before was no longer in existence, so my son said to go online and he checked and Endurance at the time was ranked number one. I started there and I liked what the package was. Their cost had a substantial difference with another one that I had checked, about $400 to $500. We had some problems with the gearing that's inside the doors for the windows and that was $200. We've had three of them replaced but the company we had before didn't do anything about it. One that we were checking on wouldn't do anything about it too. But Endurance will take care of it so that also made a difference. Their vehicle specialist was excellent. They answered and would not get upset if I ask about oil changes or whatever, and made a pretty good picture of it. Andy was really patient too. He called back the next day to see if I had anything else that I was worrying about or questioning. That was a nice follow-up and I appreciated that.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 15, 2017

    We purchased a vehicle for my son and we wanted to make sure that we could get an extended warranty to cover the car. Endurance seemed like it was the best one for us at the time. We spoke to their manager and he was very knowledgeable. He let us know exactly what was going to be covered, the terms and how everything works as far as the extended warranty and all the mechanics that were covered.

    We were looking at another company and called somebody prior to speaking with the manager. The manager told us the differences between their company and other companies out there but he didn't name anything else specifically. We liked what he had to say and he made us comfortable with our decision. He also gave us a deal that was better and fair.

    Making payments was easy enough too. The manager told us what we needed to do and we did it same as planned. We're pretty happy with what we have at this point. We just got all our paperwork and as of right now, I will be looking to the terms and conditions. We have to wait for 60 days before we can file a claim too. I would recommend Endurance and others should call them and find out.

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    Customer ServiceCoverageTechSales & MarketingPrice

    Reviewed Dec. 15, 2017

    I was looking for an extended warranty for my truck. I went through the internet to find a company. Endurance is one of the higher-ranked companies. So, I figured I'll try them. But my experience with them has been horrible. The very first time I tried to use it, I put my truck into the service center, at the DARCARS Marlow Heights dealership. They charge you a $175 fee just to look at your vehicle. Immediately called and said that nothing was covered. My vehicle had a check engine light on. Of course, I needed to get cleared before I could go through emissions test. Also another issues I wanted to have looked at were the radio does not play CD anymore. He said that wasn't covered.

    Then, the other problem to clear the check engine light is to replace the oil pressure sensor. That was about $700; it's very expensive. That was not covered. That was an amazing thing, because it is an engine part. When I purchased this Focus, it was bumper to bumper. Just like you got it from the dealership. But yet, we had something that's in the engine that's very expensive that they didn't cover. I was very upset about that, and I was thinking about canceling my service. It was approximately a month and a half ago, and I have not called in yet.

    They're going to be extremely nice when you're speaking to sales, they want you to buy it. It was upfront that everything was covered. I mean it's hard to try to determine these things. I don't know every single component. How do you know what component is covered or not? All I know is that there are parts in that vehicle that a regular citizen would not know how to track down, determine and find out what the problem is or correct it. They just don't have the skills. So, we expect that an extended warranty company would cover those type of things, especially something that the dealership would charge $700. Anything over $200, I consider to be a major issue. And it's not even fixed. Brakes wear out. I do not recommend Endurance.

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    Coverage

    Reviewed Dec. 15, 2017

    I got my car in April and didn't realize I didn't have a warranty on it. It only had 42,000 miles on it. I called the car dealer and they gave me some numbers to call and check to see who could give me a good deal. Endurance was the best for me. They were pretty reasonable and they said that if I made a certain amount of payment for 2 years, I’d be covered for five when I was finished. The reps were also very courteous. I asked a whole lot of questions and the guy that I talked to explained everything to me professionally and very clearly so I understood everything he said. I told him I really appreciated the explanation like how much I'd have to pay and how long it was going to take. There were no hidden fees too and payments were easy. I have a debit card so they just take it off of that every month. I've had Endurance since May and everything has been going smoothly so far. I’m happy and I will recommend them highly.

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    Customer Service

    Reviewed Dec. 15, 2017

    When I was purchasing my Endurance Auto warranty, I asked a lot of questions and their rep was able to answer them. I bought a used vehicle and I was looking for an auto warranty. The providers were scored in a way in everything that they had to offer, and Endurance Auto was the best choice.

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    Reviewed Dec. 14, 2017

    I paid Endurance $3,000 cash. Once I actually needed to have repairs done to my car. Endurance Auto Warranty company did nothing to help me. They make their clients go through a lot of BS. And leave the client to pay the bill! Stay away from this auto warranty company.

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    Customer ServicePrice

    Reviewed Dec. 14, 2017

    My Endurance rep was pushy at first and he offered me a great deal that I had to take right then and there or it was going to be off. I had to process things a little better than that so I got off the phone with him because I didn't even have the car yet but he said I needed to buy the warranty which wasn't really true. He said it was a one time deal and that was a pressure tactic that I wasn't really appreciative of.

    Two weeks later when I bought the car, I called again. There was another guy who offered me this crazy price and I told him that the guy I spoke to a couple of weeks ago offered me a certain price. He agreed to give me that price. If I hadn't documented that great price that the first guy said now or never, the other person wouldn't know the better. It was a $1,000 difference and that was significant. At the end of the day, I got what I wanted and for a good price. I paid one lump sum for the whole five years and I just got the paperwork.

    And although I ultimately chose Endurance, the experience was confusing. Saying that I needed to get the warranty before I even got the car was misleading and wrong. It was the same with their now or never deal. They can't just say those things. If Endurance is as highly rated as far as their backing of their warranty when I come to really need it, then they can certainly clean up their act in the sales process.

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    Customer ServiceCoverage

    Reviewed Dec. 14, 2017

    I've always had an auto warranty on my diesel, and when we paid off our loan, the warranty went with it. I came across Endurance Auto Warranty when I was searching the internet for auto warranties, and I called initially because it was like the warranty that I had on my truck when I first bought it used. The Endurance representative explained that everything's pretty much covered but they won’t get the paperwork on the warranty. My experience was cut and dried and I would recommend them.

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    Price

    Reviewed Dec. 14, 2017

    My daughter gave me the numbers for Endurance and it's one of the highly rated companies. They were slightly cheaper than the cost of General Motors and their reps did a good job. They were very knowledgeable and knew what they were talking about. They had a special program going on at that time and they explained that to me. It was relatively simple when I made my purchase and so far, I've been pleased with it.

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    Claims HandlingPrice

    Reviewed Dec. 14, 2017

    I got the Endurance warranty about 10 months ago, since I needed some help with maintenance on my car. But the pricing was steeper. The rep wanted me to pay for 24 months and that’s the problem. I was going to file a claim, but I decided not to take that because the price was too high to trying to fix my car. That’s too long. I may have to drop them because I don’t have enough income to keep it up. But I was satisfied with the service on this.

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    Customer ServiceClaims Handling

    Reviewed Dec. 13, 2017

    I have a nice car and while I was looking around for a warranty, Endurance seemed to be better for what I was trying to do which was a downpayment and a monthly payment. But they were the worst service I ever had. I had problems with my car and I had to file a claim with them. They made me do all the paperwork then they refused to pay for it. They talked very rudely to me too. They told me that they were going to call me back but they never did. When I started to be on the phone, I faced trouble trying to get in touch with them. I went through all kinds of stuff with them. I was very disappointed and I would never recommend anybody to go to them. In fact, I'm no longer with them. They need to get somebody that would say what they are going to do and do what they said they were going to do instead of telling the customer something to get him off the phone and never calling him back.

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    Customer ServiceCoverageRefunds & Payouts

    Reviewed Dec. 13, 2017

    I had the Endurance contract for about three months and I decided to stop paying because every time I tried to use it, the answer was, “No.” They kept on saying that my plan didn’t cover certain things they know of. When I filed a claim, I took the car to the repairman. I gave him my warranty information and they contacted Endurance themselves. And they came back and told me that they had no auto coverage and that I have to pay out of the pocket. Also, I thought oil leak was covered but it was not too. I bought a $9,000 car and the warranty came up to over like $3,500, so that’s not smart of me at all. I didn’t like the signing up experience too, but I fell for it because the guy was really pushy and I fell for all the traps. It seems like the only way that they were to pay for something is if I had a major disaster like the transmission or motor, then I feel that they would have found a loophole not to pay that.

    Nevertheless, an auto warranty is priceless if it works the way it should. But there’s more nightmare stories than good stories though. Because most people I talked to had a bad experience with car warranties. It’s more suited for new callers but whenever you are trying to get a warranty on something that’s seven, eight or nine years old, it becomes a rip-off. They tell you that based on the year or the mileage of the car, there are things you don’t get on certain plans and you can’t get the top of the line plans.

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    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Dec. 13, 2017

    Mechanic stuff are pretty expensive so I figured maybe in the future or something was to come up with any of my vehicles, then at least I don't have to come out of my pocket so much so I got an auto warranty. Endurance was the first people that popped up in Google. I talked about it with my wife and I called them and the price was fair, so I went with them. I probably should have shopped alone and I would get less the price. Their specialist explained to me what else is going to be covered as far as mechanical problems, what my deductible would be, the rental vehicles, towing, roadside assistance, and he went thru the overall details that they provide.

    Also, making payments is not difficult at all. Recently, Endurance was kind enough since my father passed away a couple of weeks ago and I called them because I had to make the payment the beginning of December. They told me that they'll extend until the beginning of January so I can make the payment because of funeral expenses. I've been speaking with a guy named James from Endurance. He's been pretty fair and every time I needed to make a payment, I call or email him. He will process the payment for me and he was good at answering all my questions all the time. Overall, Endurance is reasonable and understanding and they're good to work with.

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    Customer Service

    Reviewed Dec. 12, 2017

    Constant calls. I don't know how they got my phone number but they constantly call me every week wanting to sell me their extended warranty on a vehicle I don't even have. I've let them know more than once that I don't have that vehicle anymore but they still continue to call me. I let another person know I don't have the vehicle and he had a nasty attitude with me. Customer service is a bunch of ghetto people that don't know how to speak. I have blocked their number and they continue to leave me voicemails. Just constantly harassing.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 12, 2017

    I had a 2014 V6 that I wrecked up months ago, and my credit union was supposed to be starting extended warranties. They asked me if I wanted to extend a warranty on it. But I turned down an offer. So now, that I got a V8 Mustang, I don't want anything to happen to me. This is my only car I drive and I go to college with that. I have bad luck with cars. In fact, I only had my V6 Mustang for a month, and I ended up wrecking it. I flipped it five times. And I had a truck before that that I ended up taking back because of the paperwork. So I decided to get a warranty from Endurance.

    My parents have extended warranty with Endurance on their truck. My mom is the one that really wanted to get a warranty. We were going over the fact that even though I got another Mustang, those parts can get expensive if something were to break on it. Hopefully, nothing happens to my car. Aside from my parents, my friend who also has a 2007 Mustang has Endurance as well.

    I was about to get a warranty on my previous car, the V6. The dealership offered me $100,000 warranty on it. But my car only had some 30,000 miles on it, and even though Endurance covered bumper-to-bumper, it was still not a good reason to buy an extra warranty, where you're not going to use it. And I was hesitating with even buying a warranty from Endurance. I was telling myself, if I get warranty with them, and if I don't use that warranty, I lost my money. Because I never did use the warranty.

    Also during the promotion call, where you called the first time, you get the 5% right then and there if you pay right now. I get it that you get to pay 5% down of whatever your warranty costs. And I feel like if a customer was in the car, right then and there, you shouldn't have to call if they can pay the 20%. That should be waived a little bit. They should give you at least about a week to call back. The next time you call back, "Oh, you have to pay the 20%." So I looked at it because when I first called, I bought it right then and there. But they told me, "If you hang up, we'll have to charge you the 20%."

    Endurance is a good company but I'm thinking about canceling them because someone's telling me, "Oh, if something were to happen to your car within the first 30 days, they'll try to look at you suspicious." I don't need a company like that where I'm putting my all to them and they highly don't trust their customers. Although when I called, their customer service is nice and they get to the point. They're willing to answer any questions you want. But I still don't understand a lot of stuff that they were talking about. What I like the most about Endurance is you only pay them for two years. And the next two years you just step back and chill with a warranty. And if I want to sell that car, I think that warranty turns over to the next person who owned that car if their warranty is already paid out full. I'm highly satisfied with my experience with Endurance.

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    Claims HandlingCoverageTech

    Reviewed Dec. 12, 2017

    I took the first step of purchasing my warranty through Endurance and my rep was pretty good. I have it on auto pay so I don’t have to worry about it. Also, having a loaner car is a convenience of having the warranty. But when I brought my car to the dealer once where they took care of everything regarding my claim, Endurance didn't cover the job I had done so I was disappointed.

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    Customer Service

    Reviewed Dec. 12, 2017

    The only thing I don’t like about Endurance is that you got to wait until it opened up to make a payment. You can’t do the automated payments. I call their automated system and they charge me over the phone with my card. You have to actually wait until they open before you can do that. When it's early in the morning and I want to go ahead and make my payment, I can’t. And I have to wait until I speak to a live operator. Also, I didn’t know that I had a 10 days grace period, but they explained that to me. So far, everything is good and I would recommend them.

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    Reviewed Dec. 12, 2017

    After doing a little homework, it showed that Endurance is one of the better companies out there. I called them, got the price and arranged for payment. It was pretty simple and I knew what I was buying.

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    Reviewed Dec. 11, 2017

    I haven't had any problems with my truck, but I hope that whatever happens, they're able to take care of it and pay for it. I hope they don't say that it's a problem with the engine. I'm afraid of that because I try to get an oil changed every time, but if I miss an oil change, they could say, "Well, you didn't have an oil change. That could be why your engine failed." Payments for them have been automatic and it's been a straightforward process.

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    Customer ServiceTechPriceRefunds & Payouts

    Reviewed Dec. 11, 2017

    My husband and I, who are both senior citizens, purchased a used truck in January. Being on Social Security, we are very careful with the little money we have and decided to purchase an extended warranty outside the dealership. The salesman sold us the Select Premier package. Long story short... the head gasket blew after we had it 9 months. We had it towed to the mechanic we use. He was told that he had to tear it down to the point of failure (a cost of $500 - $700) before they would tell us IF they would fix it. Then after a couple of calls to the company, we were told that if the truck had over 80,000 miles on it, they wouldn't fix it at all!

    The salesman knew it had 122,000 when he sold us the policy! They took our money but never intended to fix it! When we complained about that, they said they would refund the policy. We had, by then, paid in $920. We were refunded $458.87. We were told that they cut checks on the 26th of the month... had to call AGAIN and finally got that check. So, my take on this is, if you have an older car or truck, ask what the mileage cut-off is. This should have been the first thing the salesman said. Then the company says that they aren't the salesman. I think that the salesmen reflect on the company!

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Dec. 11, 2017

    My car is pretty expensive and I didn't want to acquire those costs that may come up if anything should go wrong. So, I wanted to have some extra protection for the vehicle. At first I called around from three different places, but everybody's trying to give me sales pitch to get to business. I didn't necessarily trust the conversation with some of the other people. I thought there was some red tape somewhere that I was being blinded to. So, the Endurance caller I had definitely sold me on this company. All around, the conversation and the experience was great for me. I felt a little bit more trustworthy that the things that they say will be covered will be covered. Just the conversation made me feel at ease, that I asked enough questions, and they answered them to my satisfaction.

    The person did a great job explaining the coverage, and getting me to feel comfortable that my car would have the coverage I needed. They were nice, polite and professional. They had the patience in answering the questions, no matter how many times I asked them, they never seemed agitated. I chose and trusted that, had anything happened, I would be taken care of. I think the coverage that they're offering and the price is definitely very good. I felt confident that I was definitely making the right decision.

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    Customer ServicePrice

    Reviewed Dec. 11, 2017

    I got several calls and several notifications about my 2012 car. I felt that it was time to get a policy because I don’t know when it expired. And once it expired, I thought I would check into getting a warranty so I would have some coverage in case something were to happen to my beautiful little car. The Endurance rep that I talked to, Darren, seemed to be knowledgeable, so I felt comfortable at the time. But I feel that I didn’t get enough questions answered, and I didn’t really know the price was going to be so high. I didn’t ask enough questions. He did not provide me with a price on the phone.

    When I purchased the warranty that day, I was told it would start billing in January, but it started billing immediately. So, that was another hitch in my budget that I wasn’t expecting. So, I’m not really satisfied. When I talked with him, I felt like it was okay. I haven't contacted them about it yet because I came down with a virus and then we had things to do for the grandchildren, and it just has been a whirlwind. But I can call them about it because my husband put it together in a folder. My experience was okay, but I'm dissatisfied. And it’s kind of my fault. The process was a little bit rushed and I guess I made the decision. But they need to explain a little bit better. My car's got real low mileage on it. It's 24,500. For a 2012 car, that’s really low. And I’m not a person that’s uneducated. I just felt like I needed to get that.

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    Customer ServicePrice

    Reviewed Dec. 11, 2017

    I wanted to be able to have some sort of protection on a used car I bought so that in case I need to do any repairs on it, I would have some type of warranty for it. Endurance had the best quote for me in my pay rate, cheap and affordable. They also offered pretty good customer service. From the time that I ever called, they’ve always been helpful and useful. My experience with Endurance had been good.

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    Customer ServiceCoverageTech

    Reviewed Dec. 10, 2017

    A friend recommended Endurance and he said they were good. But when I needed them, they weren't there for me so I cancelled. Something was wrong with my suspension, the front driver shaft U-joint which wasn't a regular piece. Endurance reps inspected it and they said it was from natural wear and tear. So the dealer asked, “If y’all don’t cover this, why does he have it?” I called Endurance and told them that when I first got the policy, I asked if they were all going to treat me the same way the dealer warranty would treat me because I told him that I take my car to the dealer. And I added that when I have a problem, that was where I was taking my car to. I asked if the whole suspension was covered and they said yes along with the engine, everything electrical, HVAC and my turbos. The rep said Endurance was even equivalent, if not better, than the dealer warranty.

    I didn't understand though. If they didn't cover wear and tear, what was the point of having the warranty? They didn’t cover the sway bar but I understood that and I was going to pay for it. But the U-joint part was a coverable item. But since it doesn’t meet Enfurance's conditions, we were done. They asked me if I read the book and I said I didn't because when I talked to them on the phone, they said it was covered. When I went to the dealer, I asked my adviser if the warranty I had on my car before would have covered the suspension and he said 100%. I wouldn’t recommend Endurance to anybody.

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    Reviewed Dec. 10, 2017

    The Endurance reps explained everything thoroughly and I understood everything that's going on. When my warranty was up, I reapplied this and everything about my experience with them was great.

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    Customer ServiceClaims Handling

    Reviewed Dec. 10, 2017

    I've had a good experience with Endurance. Purchasing the warranty was painless. They gave me a lot of information. It was cut and dry. It was satisfying and I'm still with them. Also, payment was really simple. But I had a small issue. I didn't get my warranty card. All of the paperwork came except the warranty card. But when I called and verified that I was actually not sent everything, it was very easy. They took it out and it came in about three to five business days. Filing a claim was also painless. We have an annual service and I have some work that needed to be done additional to the service. And I just called the number on the back of the card once I got it and I didn't have to do anything else. It was between the mechanic and the warranty company.

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    Reviewed Dec. 9, 2017

    I did a lot of shopping around when the warranty on my car expired. Endurance Auto has an excellently priced payment plan and it wasn't difficult at all to make the payments. I’m happy with Endurance Auto and I’ll recommend them to anybody.

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    Reviewed Dec. 9, 2017

    I get a warranty for everything, including my home and car. And when I did my research online, it proved Endurance to be better than the others. I also had a very pleasant interaction with their rep. Their knowledge and willingness to work with me impressed me.

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    Customer ServicePrice

    Reviewed Dec. 9, 2017

    I had bad luck with a car I bought last year and I had to sell it. I didn't have a warranty on that so I said that for my next car, I was getting a warranty for it. The place I got the car had a warranty but it was too expensive and nothing like that of Endurance so I just dropped it and chose Endurance. Their rep was 100% knowledgeable and I didn't know all about warranties but he told me about them. I called them one time though because I never received my paperwork. They said they were in California and a couple of days after that, I got my paperwork. Overall they have great customer service and others should call and get it.

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    Customer ServiceTech

    Reviewed Dec. 9, 2017

    I put my truck in the shop and the Ford dealership verified all the things that were wrong with it. Communications started off pretty bad with Endurance and I spent way too much time on the phone. It always took 15 minutes to reach anybody there. It was pretty painful and it was like it was intended to be that way so that they won’t have to deal with people because people would get frustrated and they'd give up. Endurance then sent out somebody that said my truck was working sometimes and it was not broken all the time so they were not going to pay for it. The truck was in the shop for three weeks and it was a real bummer. And although a rep gave me a gas card for $100, my vehicle is not functioning the way I want it to so I’m not really happy. It’s still not working. Overall I’d probably go with somebody else and do it again.

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    Customer Service

    Reviewed Dec. 8, 2017

    I just got off the phone with a representative, Kimberly. I had a few questions so I called in. Within 30 seconds, I was speaking to Kimberly and she was extremely courteous and beyond helpful. My eyes literally widened and I am absolutely amazed at the high level of customer service I received. She provided me with her direct line if I ever had any questions and I am still in shock that a company cares so much about its customers that they provide such exceptional customer service. Based on that experience alone, I will gladly say that I am a Endurance Auto Warranty customer for life. Never will I want to do business with any other company because I already have the best! I would highly recommend this company to anyone and everyone!

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    Customer ServiceCoverage

    Reviewed Dec. 8, 2017

    I'm so happy I called in and got Sheila! My husband recently passed and I fell behind on my bills. I was afraid my policy was going to be canceled but Sheila was very kind and helped me find a solution to keep my coverage. Thank goodness for Endurance.

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    Reviewed Dec. 8, 2017

    Once when I fell behind, it was nice that Endurance offered to work with me, but I didn’t need it. I signed up with them because my car’s old and when I Googled warranties for cars, they had good reviews.

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    Reviewed Dec. 8, 2017

    I had a car that originally had a five-year warranty and I took the advice of a friend of mine who thought it was a good idea to renew the warranty. I asked who he'd recommend and he mentioned Endurance as one option. Three weeks ago, I talked to somebody. They were very helpful with suggestions of what I needed and didn't need. The person that I consulted first guided me on what to look for and their representative went through the exact same things that were recommended. I felt like I was getting good advice from both Endurance and from my friend. I was pleased with the information I was given and I think I made a good decision. I hope that time proves me right.

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    CoveragePrice

    Reviewed Dec. 8, 2017

    I have Endurance Auto Warranty on my Mercedes. They told me that they covered all the stuff I wanted to cover and the price seemed to be okay. The guy I spoke with seemed very knowledgeable. I am on an 18 months payment plan and it is $280 a month, which is reasonable. I got a 2013 Mercedes S550 and the oil change costs $400, so any insurance was not going to be cheap.

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    Reviewed Dec. 7, 2017

    Endurance had the least the number of complaints and my purchase with them went fine. The payment was simple but I am going to close the account I have with them and I have to figure out how to switch my accounts. Other than that, everything has been going well.

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    Reviewed Dec. 7, 2017

    When my warranty was up on my car, I figured I would buy a good warranty. After looking at the online reviews, I contacted Endurance and had a very good experience with their reps. They were very professional.

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    Coverage

    Reviewed Dec. 7, 2017

    To me, Endurance had the best coverage options for my car. The person who helped me was very helpful and knowledgeable. Basically I figured about the options that was given to me, that this was the best one to go with, and with the knowledge that he had about everything there, it was a good experience. It’s worth it.

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    Customer ServiceCoverage

    Reviewed Dec. 7, 2017

    Of the top five rated warranty companies, Endurance came in second. And numbers wise taking out of policy, it was a good amount less in Endurance than it was with the other rated insurance service. I was coming off of a good program from my vehicle that I had extended with. Coverage-wise, they were hands down better but Endurance was nicer dealing with on the phone. And I figured I'd get the same type of coverage with them. But I was surprised that they were quicker to find a reason not to pay than to go above and beyond to do what I thought they were said to do in getting coverage and getting things addressed. I'd have other people check other places before they went with Endurance.

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    Customer ServiceCoverage

    Reviewed Dec. 6, 2017

    I have a car that has over a hundred thousand miles on it and I owed too much money on it so I wanted to protect it to make sure that if it broke down, I wouldn't be stranded. I put in the make and model of my car and Endurance came up. They were not the cheapest but it provided the best coverage for what I wanted to do. I really liked the service that I got on the phone. I called and it took me a week and a half. The Endurance rep answered all my questions and didn't bother me compared to another guy that called me every two or three days. There's the annoyance where you tell somebody something and they touch base with you again like they forgot that you talked about two days before.

    I had work done on the car twice and on both times, I gave the information to the dealership to see if whatever was getting done was covered under warranty. Unfortunately, they weren't as they were both wear and tear items. It was no big deal though. I figured Endurance just covered electrical and anything mechanical as far as the dry train and the transmission. These are stuff I haven't had issues with. Other than that, I've had a great experience with Endurance and I'd give other people their number for them to call.

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    Price

    Reviewed Dec. 6, 2017

    I was buying a used car that was out of warranty and the car dealership recommended Endurance Auto Warranty. I never bought this sort of item before and the rep was helpful. Their price was exceptionally high, but Endurance was easy to work with.

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    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Dec. 5, 2017

    I called Endurance today with a question about my account. The customer service rep Sheila was very nice and took care of me. Thanks so much I would recommend this extended warranty company to my friends. The claims process is fast and easy also.

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    Customer ServiceClaims HandlingTechRefunds & Payouts

    Reviewed Dec. 5, 2017

    When I bought the vehicle, it had over 120,000 miles on it and I’d rather put a little money towards the insurance-type thing and be a little bit more locked in, so in case something was to happen, I can get it fixed or repaired. I looked into a few auto warranty providers. I got USAP when I bought the vehicle and I had a problem with the differential and what happened was they denied the claim and my car was sitting on a rack for almost a month and it ended up costing me over $3,000 to fix it. They didn’t fix the problem at all, so I canceled them and I barely got half of my money back. So, I researched and found that some people had Endurance Auto before and they gave some good recommendations. I was really skeptical about using another provider, but I gave them a try.

    Their customer service and the way they presented the product have been good and their representative was very helpful and I wasn’t very friendly because I was already skeptical about warranties but he went through everything with me. It was really no pressure to purchase. I called them three weeks later after I did my research and we went through everything and I purchased. They’re $130 a month for two years. I was going to pay for it all outright, but if it comes down to where something was to happen and they denied a claim, I’m not out of all the money if I were to cancel. I’m hoping that they backed their product up very well.

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    Reviewed Dec. 5, 2017

    I bought my Endurance warranty back in August and I put it on our jeep for our granddaughter to drive to college. It's just a security thing. I called at night and Endurance set a callback the next day. They set everything off then I had to talk to the financing department. They got everything set up, I paid online and it was fine. I would recommend Endurance. And if they honor what they say they're going to do, it's going to work.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed Dec. 5, 2017

    I just bought a used truck and I didn't like the warranty that the dealer had to offer. I went online and looked if there were aftermarket warranties. Endurance came up along with two other warranties. One of them was pretty high while Endurance had good reviews so called them up. Their rep explained how the warranty worked and that I’d be responsible for the first $100 deductible. It was only that upfront and except for the wear and tear parts, everything else should be covered. And it's supposed to be on the contract but I'm still waiting for it. They gave me an email confirmation and they said they’d be emailing me a card with the contract and that would take 10-14 business days.

    I also told the rep that I’d like to take my car back to the dealer and he said that would not be a problem. He told me that there are so many places all over the United States and Canada. And when I told them the mileage on the car, they told me that I had to wait for a thousand miles before I could file a claim because they wanted to make sure that I was not playing something which I understood. I felt that was fair enough. Overall, they have been pretty nice and easy to deal with. I'd recommend Endurance and tell others how they were and how easy it was to set up with them.

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    Price

    Reviewed Dec. 5, 2017

    I just bought another car and because it was a used car, it didn't have any mortgage on it. It's a foreign car, and I thought I needed a warranty. This is the first time I ever had to buy a warranty, and it's for a new model car. When I was doing my research on warranty, I found good and bad things about Endurance. I wanted to compare and it said online that Endurance was one of the better ones so I contacted them.

    At first, the rep was kind of a little rough because I just find out every time any information that could've been brought up from the beginning. But most of it was my misunderstanding because I've never had to deal with them before. If I didn't know something about the warranty and getting a warranty like that, I could've asked a lot of questions myself. They can't think of everything to tell me what I need to do before I get it. So I'm trying to be fair with them. I can't really make a call on them unless I have issues, when I do have to make a claim.

    When I ask them about the kind of plan they laid on, they told me that I had to get an oil change 30 days after I bought the policy. But they didn't tell me about that. I didn't think it was really necessary, because I just bought the car and had the oil changed the second day before I bought the car, so why should it get an oil change. That car takes AMSOIL, which is one of the expensive ones. They said that if I brought the copy of the oil change from the dealership, that would suffice. And I was insisting, "So why didn't you tell me this before". But they apologized and we went on with that oil change. So there are certain things that could have been better, but it's all right.

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    CoverageSales & MarketingRefunds & Payouts

    Reviewed Dec. 4, 2017

    My daughter doesn't have a lot of money and I was looking for something that was going to be reasonable to cover her expenses if the vehicle had any problems. I researched online and I was looking at a lot of information and there was a lot of positive feedback for Endurance Auto Warranty. Setting up the warranty was fine, but the sales representative didn’t go into complete detail on the sales side of it. I had one item recently that I had to pay out of my own pocket to repair and one item I couldn’t afford to pay so it's not repaired yet and they said the job wouldn’t even cover it.

    I was on the assumption that as long as I’ve had my oil changed at a certain timeframe and I provided that information for them, anything after my first 30 days will be covered. I followed up with them and it really didn’t get resolved. They told me that my vehicle has over 100,000. They should’ve brought it to my attention when I first got the warranty instead of me thinking that it was like a brand new warranty, so $100 to me was reasonable. But I’m paying out of my pocket, which I did not expect.

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    Reviewed Dec. 4, 2017

    Hatti was our rep when we signed up for Endurance and she was fabulous. She was professional and we loved the experience. We knew what we wanted so we put a lot down so that we had our payments where we wanted it.

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    Customer ServicePrice

    Reviewed Dec. 4, 2017

    I have two vehicles: my work truck and then my personal vehicle, a Cadillac which I have insured. And the cost on the particular vehicle is ridiculous. I spend more than what it cost me for the warranty before I got the warranty. So I wish I would have done it initially because right off the bat, stupid crazy problems like electronic control goes that's $1400. I also had another transmission leak. I saw how much the repairs were, so I thought I'm just going to put a warranty on it. So I did some review online. I then signed up with Endurance after finding that more than once, they're in the top five and number two overall. And their price was good. When I called last week to update my credit card on file, the lady that I spoke with was very nice and helpful. If I do have to use it, hopefully everything is going to be covered.

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    Customer Service

    Reviewed Dec. 3, 2017

    I had a particular vehicle that I liked and I felt it was getting into a mileage range where the cost can be a little spendy. I was doing quite a bit of searching through dealerships in town to see who they’ve been using. I also saw all of the reviews online and when I typed in "best auto warranty companies for 2017," Endurance was constantly up there and that was a big selling point.

    I called initially and talked to a gentleman about the protection options that I had and this was back in May. But I needed to sell my other car first before I could put the money towards the warranty. I called the company back and I got the same guy again. He remembered me and it took right off there and it was good. My rep was very knowledgeable and was able to answer every single question that I had with confidence. I felt like even though I hadn’t used the company before or I hadn’t heard of someone close to me using the company before, I had enough information and enough confidence to say it was definitely an awesome company to go with. I've always put down the down payment, the initial $275 fee. But my plan is to pay it off completely instead of doing the payment plan. My warranty will come into effect on the 22nd of this month.

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    Customer ServiceTech

    Reviewed Dec. 3, 2017

    I was looking for an extended warranty because my General Motors protection plan went out on my vehicle. I was calling around getting pricing of a General Motors Protection Plan. And I found one but the lady who did the deal with Endurance with me really went the extra mile to help me out because I was trying to get a good mileage warranty at a good price. Endurance was a tad bit more than what the GM people asked but for the additional bit of mileage they were giving me for $200, I wasn’t going to complain. My car wasn’t over a hundred thousand and they could give me the top-of-the-line one that Endurance sells. The lady was also nice, very professional and answered my questions. She even asked her boss if there was a way they could give me a little discount which they were able to do.

    Purchasing the warranty was pretty much effortless and the lady explained it to me. I wasn’t too comfortable at first because there are always people out here trying to sell you some warranties and get you stuff in the mail and that's really sketchy. But I had done my own research online and Endurance had 5 stars and a lot of good customer reviews. The mileage package I have is up to 136 thousand miles. When it gets to that point, Endurance can only offer me a basic and not any of the really good stuff anymore. But I’m driving the car more than I want to, using up a lot more of the warranty than I want to. So I may actually use it up a lot faster than what I had expected. If I'd known I was going to be driving my current car more, I would’ve paid for more. And I've been considering calling Endurance to see if they can add mileage to it and I just pay a difference.

    Aside from that, I also I had an issue with Endurance. I called because I was trying to figure out how the auto rental worked with my policy. I was trying to see if I could get an auto rental even though the vehicle hadn't been diagnosed at the time. Endurance is on Central Standard Time so when I called the office wasn’t open but a lady took my message. I had taken my car to the shop later on that day after work. I called and left a message eight something in the morning at Eastern Standard Time. I had been at work all day but by 4:05 Eastern Standard Time, nobody called me from Endurance to give me more details about how the auto rental works.

    When I got to the dealership, I called Endurance again and that's when I ran into another issue. There was a number listed on Endurance’s website and I called it. It put me to this customer service person and he tried to transfer me to Endurance. But when he transferred me over there, it kept saying the office was closed. But there was no way it was closed because this was a Monday through Friday. Since they were on Central Standard Time, they were behind me.

    So I called the number on the website again and before I could explain to the customer service guy what the issue was, he transferred me through the same way again. And once again, it put me through that same thing then it said that nobody was available and it hung up on me. The guy was very unprofessional. And when I finally was able to get a number to get to Endurance’s customer service, I reported the issue to the girl I was speaking to. Somebody needed to go talk to whoever that guy was and deal with that issue.

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    Coverage

    Reviewed Dec. 3, 2017

    I like my truck and I needed to extend my warranty. I'd been getting a lot of offers in the mail from different extended warranty companies. But I didn't particularly like whatever their ratings were. I looked up different warranty companies online and I read some of the reviews for Endurance and I liked them. One thing though is they should have more coverage. I was a little disappointed when I found out that my catalytic converter was not covered but that was the only problem I dealt with so far.

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    Customer ServiceCoverage

    Reviewed Dec. 3, 2017

    I bought a used automobile and as a precaution, I bought the extended warranty from Endurance to cover any unanticipated repair expense. They don’t pay for all of them but there are some they will pay for, some they will not. And when I talked to their rep, he gave me some information that was not as factual as it turned out to be. Upon receipt of the policy, I read it and there were a few discrepancies between what was reflected in the policy and what he told me. One difference was there was a one-month waiting period in the event I had a need for repair. And it turned out to be a two-month waiting period. But it didn’t make any difference because I haven’t had any problems.

    I made an attempt to get in touch with the young man that I spoke with initially prior to buying a policy because of what I read in the policy versus what he told me. I was not successful in getting in touch with him. I had to communicate with one of his coworkers who claimed he would call me back. However, he never did. But eventually I was able to contact the first person from the company that I communicated with who sold me the policy because I had indicated that I was going to send some letters to senior management unless I heard from him. Instantaneously, lo and behold, after that he called me.

    The industry, from all indications, has a lot to be desired overall. Endurance, based upon initial information I was able to ascertain, their reputation, if you will, appears to be a little better than some of their competitors because from all indications, there are some flakes in the industry and there are some companies out there who are very deceptive and from all indications, they have deceptive, unethical people working for them.

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    Reviewed Dec. 2, 2017

    I had a good experience with Endurance. When my warranty went out, I did a little bit of research and I liked what I read about them. The warranty rep that I talked to did good and payments for them have been easy.

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    Customer ServiceClaims HandlingCoverageSales & MarketingRefunds & Payouts

    Reviewed Dec. 2, 2017

    When I got my Endurance plan, I told them what my original warranty was and that I wanted something exactly like it. I knew I had more miles on my car now because my original warranty expired, but the rep said I'd be getting the same thing and that everything would be covered except for suspension. I've been with Endurance a year now but I'm not receiving what I thought I was I going to be receiving.

    I feel like everything with insurance is a scam. I’m paying all insurance and I feel like I’m paying my money for nothing because when I had to use it, it didn't cover anything. I put in claims for multiple things and Endurance paid for one thing but not the other two. When I called originally, they were talking about a point system. But I wasn’t looking at it when I got the plan because that was not what I was told. They sent me that point system table but that was after the fact. Since I was told on the phone on what the coverage was supposed to be, that was what I expected and not them talking about a point a, b, c, and d. I didn't care about that.

    In the end, the payment had to come out of pocket. And Endurance still wants me to pay them for the warranty. Although they lowered my payment, I’m not really happy with the warranty and what I'm getting at this moment. It's just that I have to have something because if the engine or the transmission goes out then I'd really be out of luck.

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    Price

    Reviewed Dec. 2, 2017

    I have an expensive car and if anything goes wrong, it's going to be an expensive fix. For peace of mind and for the reasonable rate, I went with Endurance. I had a pretty knowledgeable rep who gave me a bunch of options. I've had the warranty for a month now and it's been good so far.

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    CoveragePrice

    Reviewed Dec. 1, 2017

    I was very surprised by how low the quote was. I mean, my car is pretty old and high in mileage, so not as valuable as it once was, but I kind of thought it would get more expensive to have warranty coverage after the initial warranty expired. I keep my car in good shape, but you know something will go wrong after 100,000 miles. I'm glad I can afford the coverage, because I can't afford a breakdown or major repairs.

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    Customer Service

    Reviewed Dec. 1, 2017

    Endurance said they were going to send me information via email, but I haven't got any literature on them at all via email or on paper. I got the warranty for my used car and it's always better to be safe than sorry. Their reps were pushy, just getting you to get the service. It wasn't rude but he wouldn't take no for an answer. Just kept pushing and pushing. That's how they're trained, not to take no for answers. I really wanted to think about it and they were really wanting to get it done right then and there. But I hope that I'll never have to use them.

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    Reviewed Dec. 1, 2017

    Endurance is pretty much at the forefront of the automotive warranties. My rep was very knowledgeable and explained everything like the pros and cons of Endurance compared to other warranty providers. I could do my payments online and they also gave me an option of mailing a check monthly. People should give them a try.

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    CoveragePunctuality & Speed

    Reviewed Dec. 1, 2017

    I wanted to see if I could find a warranty for my truck that had a similar coverage to the one I had that was ending but had a better price. Endurance had that and it was an easy process purchasing it. My rep did a nice job and Endurance sounded like a good program. Their guys were prompt to get and send the information package and cards to me after I purchased the service so I was pretty pleased. In the future though, I won’t buy an extended warranty through the dealership but buy it from Endurance. I'd tell others to do the same and to give Endurance a call. It'll save them a bunch of money and they'd get the same amount of coverage.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Dec. 1, 2017

    I planned on keeping the car for a while, so the car insurance is extra insurance on it. Endurance warranty was the first one that came around so I went for it. Their specialist was fine and he was funny. He was a good customer service representative. When I had to get a copy of my contract, they emailed that to me too. The warranty is affordable though it could be a little better. I had a claim in and they fixed what was wrong with the car. There was no problems or anything. The car was cutting off. I took it to the shop about a couple of weeks ago and I said I have a warranty. I didn't even remember I had it and this comes directly out of my account. Having an extended auto insurance is good. The claim and repair didn't take too long and I didn't have to get a rental car. The car runs fine now. Endurance is reliable and a 5-star extended warranty company.

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    Reviewed Nov. 30, 2017

    I found Endurance online while searching for extended warranty coverage. I was impressed with their rating and the many good reviews I read. I had a good experience speaking with a representative. He gave me bit of a spiel, but when he was done I was able to ask a lot of questions and he answered them all and was very nice. I was able to choose a policy and I like the extra roadside assistance, which I've never had before.

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    CoveragePrice

    Reviewed Nov. 30, 2017

    When I bought a used three-year-old car, I wanted to make sure I was covered because the factory warranty just ended. The dealership where I bought it from offered a warranty but I think Endurance was cheaper for the same coverage. I had a good interaction with the protection specialist I dealt with. He was informative and worked with me on price. So far, my car haven’t had any problems and it's running fine, but I was going to take it to a mechanic after the holidays. I got the full comprehensive coverage, bumper to bumper, and anything not explicitly stated in the contract is still covered. But I'm worried that something wouldn't qualify. So far, my experience has been okay, but the real test is if something does break down. I know that over time, I'm going to have to use the warranty.

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    Sales & MarketingPrice

    Reviewed Nov. 30, 2017

    Had a very good experience with the Endurance sales rep. Price and payments has been fine as well. So far, I'm good and I appreciate everything.

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    Reviewed Nov. 30, 2017

    I needed my vehicle to last for five years so I got a warranty for it from Endurance. Larry, the salesman who talked to me, was absolutely excellent.

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    CoveragePriceRefunds & Payouts

    Reviewed Nov. 29, 2017

    I pretty much drive cars until they die, so I put a lot of miles on them. Endurance didn't seem to mind the high mileage and offered me a Select Premiere plan that covers the basics (engine, electrical, trans, etc.). The price is right and I know I'll get my money back when things start to break, so it's worth a little expense now.

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    Price

    Reviewed Nov. 29, 2017

    I just had a problem with my car that cost me $1,300 and that’s crazy. I can’t take any more hits because I found a major, major problem with my car and as soon as it hit 100,000 miles, all of a sudden everything just started to fall apart. After finding that Endurance had a 5-star rating on some website, I signed for the warranty. Dealing with their rep was relatively easy. They sent me everything they said they were going to send. They did what they said they’re going to do. Now I have more peace of mind and so far, my experience with Endurance has been good.

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    Customer ServicePrice

    Reviewed Nov. 29, 2017

    I have a 10-year-old car and its insurance expired so I was looking for another. Endurance was the first one that came up when I googled. I put in my information, and later during the day, a woman from Endurance called and gave me an offer. I kept telling her that I was driving and when I told her I couldn't give her my credit card since I didn't have it handy, she insisted and got violent. She was very pushy and nasty on the phone. I told her I needed an insurance and asked her to call me back, and she said she couldn't. I called back two days later, and a gentleman answered the phone and he said he's a supervisor. And he said their agent is never too nasty or pushy. But I told him that it was what happened. And then I bought the policy but he raised the price. He said that when the agent called me the first time, they were giving me a discount. Right now, I'm not satisfied.

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    Reviewed Nov. 29, 2017

    Endurance's representatives were professional and courteous. Making payments is very easy since I was set up for an autopay through my bank.

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    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 28, 2017

    I contacted Endurance to request a quote for an extended warranty for my car. Within minutes received a call from a high pressure salesman attempting to slam me although I advised him I would not place an order over the phone. Endurance may have the highest recommendations, but their high pressure sales technique did not score any points. I did receive a written quote, but was told the price would only be valid if I placed the order at that time.

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    Reviewed Nov. 28, 2017

    My car warranty expired, but I wanted to have coverage for my car so I went online to research. I found very good reviews for Endurance and based on the reviews that I read online, they seem to be a pretty good company, so I called them. Their rep answered my questions and I signed up that day because I already researched and I already knew most of it. The process was pretty easy. Once I said I wanted the insurance, she transferred me over to someone else and they took care of the rest. It was pretty straightforward.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 28, 2017

    My Endurance purchasing experience went fine. I bought a travel trailer and I wanted to make sure that my truck would continue to be able to pull it for the length that I have with power trip. Price is the main issue when I looked for an auto warranty. The second issue would be whether or not the mechanic that I get to access, which they do, so that was another important part. I compared Endurance against prices with another company and they're further ahead as far as their prices were, the prices were better. And the coverage was adequate for what I want to do.

    Setting up with Endurance was fine. Their rep was very helpful. Every time you spend that kind of money on something that you probably will never use, then you got a lot of questions. So, I had lots of questions. The questions he couldn’t answer, he had someone answering for him so I got it as well. I was very satisfied with Endurance. Although I hope I never use the warranty all the way through.

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    Claims Handling

    Reviewed Nov. 28, 2017

    Endurance Auto Warranty was recommended and I signed up for it. Their rep and I had the regular old exchange of information and giving of contracts. And what's in their book is pretty thorough. The only thing I'm going to have problems with is the mileage because I don't put that much mileage on my car. It has to be over 1000 miles before I can do the claim on mileage, so it's going to be a while before I can do it. I'm very satisfied with Endurance Auto.

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    Customer ServicePrice

    Reviewed Nov. 27, 2017

    I was a little weirded out that Endurance contacted me. How did they know my car was out of warranty? I called to ask and ended up learning about their extended warranty coverage, lol! It seemed like a good deal so I signed up. I always thought extended warranty was too expensive, but I guess that's just with the dealer warranty.

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    Reviewed Nov. 27, 2017

    My experience with Endurance has been fine. I got a big folder in the mail from them and I read everything. I've put my payments on auto draft. Everything has been perfect.

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    CoveragePrice

    Reviewed Nov. 27, 2017

    I just got my Endurance insurance about a month ago. The rep that I talked to was very good. First of all, I checked the ratings with ConsumerAffairs and they were rated number 1. When I thought it was too high, he told me about ways that I could do it differently. I think it was expensive but he said that I would just pay $150 for the first two years and then, the rest is free. I think they’re too high and if they can take-off two-three years, why can’t they do that in the beginning and cut the policy and bring the amount down.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com