Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed Jan. 2, 2020
I was online looking for something that would cover my son's car and an agent called me. I wanted something within my budget and they were able to help me. They were very specific with what I wanted.
Reviewed Jan. 2, 2020
My previous warranty had expired and I plan on keeping the vehicle, so I needed the coverage. I reached out to a website and Endurance Auto Warranty was the first one that came up. I went with that based on the coverage that was stated that they would give for my vehicle. The purchasing experience was seamless. And the payment was reasonable and straightforward. Over the phone, the rep explained to me in clear detail what was needed as of that day, what I would be subsequently responsible for and what to look for. He also went through all the steps that were necessary for me to finalize my commitment to them.
Aside from giving sufficient explanation, he also pointed me to their website and showed how to utilize it if I had any additional questions. He was very customer service-oriented and supportive during the initial call. I also got clear information when a claim could be made if there was a need to make one. The biggest thing for me was to understand what the requirements to utilize the warranty were. In this case, it's 30 calendar days or 1,000 miles, whichever comes first.
Reviewed Jan. 1, 2020
I tried to get a service contract before but the vehicle I had prior had too many miles. So, I tried on this one because it’s a newer model, and everything is more electronic. I heard about Endurance from Facebook and it was a bit hellish interacting with the rep. I was told one thing, then it was another. So, I got lied to my first time around, which was not cool. I was told that I was gonna pay 110 and my payment every month would have been about the same amount. When I got to initially closing it out, they told me I had to pay 250 and I told them that was not what I was told. They told me that they had split the payments so that it would make 120 something first, then I would make another payment. So, I was ready to drop them and then, the manager said that they would do me one better. I ended up paying $100 for my first payment, then another 100 and something the second payment. Then, my payments after that were 89 something a month.
I’m satisfied with the package that I got considering that the warranty will cover just about anything electronic or the main engine parts. Then, I only have to pay $100 deductible. If they end up keeping the vehicle, then I get a rental for a day or two, and that’s good. All that is covered by the $100 deductible. From firsthand experience, I’ve had to change a transmission out and I’ve had to redo the manifold, and I dished out more than $6,000 for that. Paying $100 compared to $6,000 is nothing.
Reviewed Jan. 1, 2020
The truck I bought didn't have a warranty on it and I'm gonna be using it for a very long time. I figured I wanted a warranty on it so if something happens while I'm out down the road, somebody is gonna take care of it. I called a couple of other providers and the premiums of a few of them were so high. They were over $5,000 and on top of that, you had to cover 50% of the bill, which wasn't something I was willing to do. It was ridiculous.
The Endurance reps were awesome and went over everything with me. They were very thorough and made sure I understood everything that was there. If I had questions, they answered for me. I'm very satisfied with the package I signed up with. I wanted coverage on the drive train, the engine, and the computer. If something happens on the computer on the vehicle, that's a lot of money. I would highly recommend Endurance.
Reviewed Jan. 1, 2020
Endurance offered the best coverage for our vehicle, and the rep was very professional and polite. They answered all my questions. Everything seems to be on the up and up.
Reviewed Dec. 31, 2019
Having a warranty for a vehicle is valuable. If I have any issues with the car, then I know I’ll have the ability to get it fixed. After I bought a used vehicle, I googled the top car insurance warranty companies and Endurance was number one. Their reps who I dealt with were very knowledgeable and very helpful. The policy I bought was exactly what I wanted. Originally, it was a little expensive compared to other prices. So, actually, when I called back to cancel, they were able to lower back down to about the same price with everybody else. So, being number one and the price lower was perfect for me. Then, they set me up on auto bill on my credit card. So, the experience was good. It’s straightforward and complete.
Reviewed Dec. 31, 2019
Endurance had everything I needed. I went with them and the rep was very thorough. He explained what was covered and the process of how to file a claim. He told me I could take my vehicle to any repair shop.
Reviewed Dec. 31, 2019
I did some research and Endurance seemed to have the same plans as some of the other ones but they honored my veteran status. I just bought my car December 11th so I’ve been with them less than a month. The rep I spoke with was great and there were no issues. Everything was perfect and the details were explained to me.
Reviewed Dec. 30, 2019
Endurance was very nice and gave a fair price and good coverage. They seemed pretty straightforward and everything went really smoothly. The coverage is for my wife’s car. All the details that they had in their plan as far as what they covered and only having to have the deductible being low as it would be closed the deal for me. They also threw in some extra coverage for the first year, which was pretty nice. They went through the claim submission process and it was pretty simple. I’d just go right through the customer care online and submit it. Go through a dealership or shop and it's done.
Reviewed Dec. 30, 2019
When I talked to the Endurance rep, it felt like she was giving me the information I was asking for and it didn’t feel like she was pressuring me. When I was inquiring with a couple of the other companies, there was too much pressure. I felt like I have to do it right now or I'm gonna lose whatever deal they were trying to give me. The rep also set me up with the payments. I wanted to go with a certain budget and she found a way to do that for me. Moreover, she stayed on when her shift had ended. She was on for a while longer after her shift ended and even got a call from a family member. She just handled that. It was also really professional that she came back and wanted to make sure that I was taken care of once she passed me over to the verifier.
Reviewed Dec. 30, 2019
I got set up really quickly with Endurance Auto Warranty. Their reps answered my questions and explained everything. The one I worked with was very good. I learned a lot of things. If I need to call them and ask questions, I have numbers that I can dial or I can get on the internet. However, I found in my paperwork that the coverage was 3,000-something a year. That's a little high.
Reviewed Dec. 29, 2019
I randomly tried them out and the rep was good. They gave me one price but it was too much, but they also gave me some cuts and it came to within my budget. Once I got the packet, everything reflected based on what they were telling me about.
Reviewed Dec. 29, 2019
When I talked to the Endurance rep, he explained everything that was covered. He said, "We would replace your engine and your transmission." When I asked him about the cooling system, he sent me a PDF. As I was talking to him on the telephone, I was reading through it. It was how I spotted some of the things that were not on there, which helped me choose the one that I chose. I had two choices and ended up taking the better of the two because of a couple of things that they didn’t cover on the first one. They've taken the money and now, I’m waiting for the packet.
Reviewed Dec. 29, 2019
I always try to keep my car covered for if anything goes bad, it’s better to have a warranty. I’ve had a bad company once before and lost out on a lot of money. It worries me when companies are not doing their best for their customers, so I’m a little nervous when it comes to auto warranties now. Endurance Auto Warranty gives 30-days to change your mind, which none of the other companies do and that made the difference. I also liked their prices and coverage.
Although the rep can be a little overzealous, it was okay. The coverage is there, but they’re overstating how it is. They oversell to make it sound like everything is 100% easy and that the coverage is 100%. The coverage sounded great, but the number of complaints they had made me pause because if they have that many complaints, there has gotta be something there. The rep downplayed it though. I was told not to pay it any mind. I was also told that they bought a smaller company that had a lot of bad ratings. He came up with a better plan that covered the vehicle longer and more miles. It’s everything that I want, but I’m a little scared.
The rep told me that they were gonna send me an e-mail explaining all the coverages, but I haven’t received it. I went online after I didn’t get the e-mail and the policy was there. But I was told they were gonna get me the copy and I expected it. If they're already breaking promises on our first hello, what am I in for? I’m looking and talking to another company now.
Reviewed Dec. 28, 2019
I looked at the auto warranties by Allstate as well as Endurance, and Allstate was about the same for less coverage. Endurance has a better offer and the signing up process was easy. They gave me all the information I needed.
Reviewed Dec. 28, 2019
I was paying for a different auto warranty, and it was a little pricier than I expected. So, I was trying to search and Endurance was the cheapest one I could find. Purchasing was very quick and easy. Everyone was able to answer any questions I had.
Reviewed Dec. 28, 2019
My warranty ran out and so I went on some site looking for insurance. It said that Endurance was the best out there right now and I gave them a call. I started to use Endurance a couple of years back so I already knew about them and then now, they're who I went with. I spoke to their representative and it was a quick and easy process. It wasn’t hard at all to understand. They didn’t really go into how to file claims but they went over the coverage pretty well. I did a one time down payment of 175 and the rest being automatically drafted out of my account on straight up monthly payments. I’d still have to wait 30 days before I can use them, but it seems like it’s gonna good.
Reviewed Dec. 27, 2019
Customer service was pleasant and they followed up. I had to take a couple of breaks in the transaction to check in with my wife and other people, and they were patient and got back to me.
Reviewed Dec. 27, 2019
I asked the representative what I was signing up for, what did it cover, and she told me it’s all drivetrain. I was being inquisitive, and I got her to open up. I probably wouldn’t know the terms of what I was signing up for. But I was trying to make sure that I knew before I signed up, and that’s why purchasing the warranty for me wasn’t so difficult. It was such a nice experience. But before they do the contracts over the phone, they should give the clients the opportunity to see the visual, because some people can see and understand clearly but not hear and understand clearly.
The sign-up experience was very long and tedious. They called me four times. The long part was the amount of transfers I had to go through to get signed up. You first call in, you speak to one person, they take your information, and then they transfer you over to another person who takes your information, transfer you over to the third person that verifies everything, and then somebody else processes it. I’m a small business owner myself. I can see losing clients in between that process, because who wants to keep getting transferred over? The first person should be able to do everything.
They told me that I got a $200 voucher that I could use at any store. But I never never got that. Also, they overcharged my card and it was a lot. I’m a little scared because I've been talking to people and they said it sounded a little bit too good to be real. Because all you got to do is wait for 60 days and then you can file a claim and then they fix your car. It just sounds like a scam.
Reviewed Dec. 27, 2019
My experience with Endurance went well. I did my research and they were the best warranty to get if you want to get an aftermarket insurance. Their reps were very nice, they gave good information, and I got the insurance.
Reviewed Dec. 27, 2019
My factory warranty ran out so I got an extended coverage. Right now, Endurance is the cheapest so I went with them. During the purchase, I felt like the representative misled me and told me the wrong price and different things at first. Then, I had to get a supervisor. He gave me a discount because she did tell me the wrong price. I wasn't gonna sign up until he did that. They should basically know their prices and what they're offering their customers before they try selling it. That's my only concern with that. And they should explain the 30 days and the 3,000 miles too before one purchases, not after.
Reviewed Dec. 26, 2019
I'm a college student so I needed to get a reliable car so I can get to and from work. Endurance was one of the best warranty places so we went with them and placed the warranty on our BMW. Their agent was very knowledgeable. He knew what he was talking about and answered pretty much any question that we had. Overall, we had a really good experience.
Reviewed Dec. 26, 2019
I looked for auto warranty companies on the internet and I called a couple, and Endurance Auto Warranty was one of those I called that gave me the best deal. I had an excellent experience with their rep. They made every effort to work with me on the payment plan. It was 100 bucks a month, which was a bit high, but I thought a bit later that it might be better. It wasn’t bad.
Reviewed Dec. 26, 2019
My enrollment with Endurance went fine as far as talking to the people and getting the information that I needed. I asked several questions about what was covered and what wasn’t covered, and they explained it to me in a very detailed manner. They were very helpful and knowledgeable. I also decided on them because of something that the gentleman had said, where some of the providers might not pay full on something on a repair or you have a hard time getting it, while Endurance is upfront and they pay us straight out. I already paid the policy in full and it saved me a couple 100 bucks.
Reviewed Dec. 25, 2019
I purchased a used car and sought out an extended coverage on my own. After going through Better Business Bureau, I went with Endurance because BBB gave them such a great rating. Customer service handled my questions or concerns very well. They also even got to reduce the monthly payments. Then after the purchase went through, I requested a hard copy of my contract with them but they haven’t sent one yet. It has been about a couple of months now. They told me I could do it online, but I never did as I preferred having a hard copy of it. Other than that, the contract seems to be covering everything that I was expecting for it to do.
Reviewed Dec. 25, 2019
I did a comparison with all the other providers and found out that Endurance offered the same that all the others did, but the exception that made Endurance the premier was the price. Since I went ahead and was given the option as to how to choose my payments, I wanted it to be automatic payment. It was very easy to go ahead and set that up.
Reviewed Dec. 25, 2019
I found good reviews for Endurance and thought this was the top of the line. I have contacted other friends too and they said Endurance is a good thing. The rep I had directed me, went through all the process and how much it’s gonna be charged a month. So, everything was great. The only thing I didn’t like was that she told me that if I cut the call, there will be no discount. I had to sign up right then. That seemed a little awkward.
Reviewed Dec. 25, 2019
Everything went beautifully with Endurance Auto Warranty. My interactions their rep was very good. They were friendly and clear. But when I realized how the policy works, I was slightly disappointed. They asked me, "Is everything okay with your car?" I said, "Yes." And then later I called, "When's the start of the coverage?" I was told, "It is after you run 1,000 mile more and at least 30 days later." So, it was like they don't trust me. It means I buy the coverage and then there's some problem, and next day, I go to the store to fix some things and they're not covered. Let's see what will happen later.
Reviewed Dec. 24, 2019
I have a high-priced car so I wanted to make sure if something happen to it, I could get the labors paid for. I got an auto warranty from Endurance and I had a good experience with the representative. I was told an amount that it will be and I agreed on it. I needed the address to the thing where I’m supposed to get the $250 gift card with the site I have to go on, so I talked to the rep and she gave it to me.
Reviewed Dec. 24, 2019
I had a car that was in really good shape with really low mileage and I expect that at some point, I'm gonna need something done to it. I have taken really good care of it and I don’t have any car payments. So, I thought getting an extended warranty might be a good idea, which I've been thinking about for a while. Endurance Auto Warranty was something that popped up online. I went in and read a bunch of stuff. I called them and somebody called me back and told me about the different coverage that they had. We talked about what I needed and what I needed it for, and they said they thought Endurance might be the best one. I didn’t see any bad comments about Endurance, so I decided to go with them.
I had already called CarShield and they were just too expensive. I had called CarShield a long time ago before my warranty was even close to being up just to get some information from them and to see if I wanted to go with them. They were not very good about it at all and I was unhappy after I talked to them. When I called CarShield, it was a real hard sell thing. I didn’t like to be pushed but that was exactly what they were doing, and that was also part of my decision not to go with them.
But when I talked to the people at Endurance, they weren’t like that at all. And I had already made up my mind that I was going to get something, which was what I told them, and they were cooperative about it. I didn’t feel like I was really being pushed too much because I've already made that decision to do it, it's just a matter of with who. They told me a bit about things, what was available and why they thought that one might be a good choice. They sent some stuff by email, but I haven’t had internet now for a couple of weeks because I shut everything off thinking I was moving two weeks ago, and that didn’t happen. So, I need to go and check. I don't know if they're sending a paper bill or not, so I have to find out about that too. I'm not even sure when it's due. I paid two months ahead and they told me how much it was gonna be to get it in place, and that was what I did. So, the experience was all good.
I wouldn’t have any problem sending somebody to check Endurance out. I was a manager in Tudor Systems for years and I just loved the customer service. So, I've got a thick hide when it comes to dealing with people with something like that, but most people that are looking for something and shopping around, I don’t think they’d have any problem talking to anybody there. They answered all my questions, which was good. Their customer service is great.
Reviewed Dec. 24, 2019
My experience went very well with Endurance when I signed up for a warranty for my car. I was satisfied and the enrollment was super simple. My rep was professional, courteous, and was able to answer all questions. Everything went great. The prices were fair as well and I’m happy with what I have included in my warranty. I will definitely recommend the company to others.
Reviewed Dec. 23, 2019
I called to cancel my policy because I purchased a new car. Upon speaking to the the Account Manager during the entire conversation he was trying to get me to purchase extended coverage insurance on my new 2020 vehicle. I told him I already have the extended coverage on the vehicle and he said "really." "Well I'm sure we can give you a better rate," and I said "No you can't because I have a really good rate," and he again said, "No I'm sure we can do better," he just kept being pushy.
I said "Look, I don't want anymore coverage, I'm just calling to cancel this policy." Then he told me I have equity in the policy, and he can transfer that to another vehicle, I told him no again. I said, "If I have equity are you going to send me a check for it," he went on to say in order for me to get the equity I would have to send a notarized letter from the auto shop with the odometer mileage from the car I traded???? What???? Equity comes from money I've already paid, I never submitted any claims. I shouldn't have to submit any documentation on a vehicle I no longer own. They are Scammers. I could tell by his voice that is the last thing this company will do is give you any money back. I will never use this company again. All beware!
Reviewed Dec. 23, 2019
I signed up with Endurance Auto Warranty and the experience was okay. The process was easy and the rep I dealt with was good. The coverage was okay. It was within my means and budget.
Reviewed Dec. 23, 2019
I was online looking for auto warranty and I found Endurance. When I talked to them, I liked the way their customer service was and it was right at my budget. They worked with me and broke it down to me what they can do. When I told them I was looking for extended warranty, they said, “You gotta put this amount down.” I said, “I only have nothing but this amount.” Other extended companies would tell you, “No, you can’t do it today. We can’t do it.” But with Endurance, they worked the payment plan out for me. Their personality and their skills were excellent. They took their time, they didn’t get aggravated or frustrated, they just worked with me. They made me try the best extended warranty. I got the top of the line. They made sure that I was taken care of and that I understood the policy.
Reviewed Dec. 22, 2019
I was having a lot of issues with my car. A couple of people I know had Endurance auto warranty so I wanted to try it out and see if I like it. Endurance's rep was very polite and helpful knowing this is my first time. He went over and beyond and told me what I needed and I understood. He was excellent when he came. As for paying for the extended warranty, it wasn't hard. The rep called me to make sure it was okay for him to draw that money out. Some people don't take their time to show consideration like that. And that was what I looking for, courtesy. When you make a phone call or you talk to someone, it's all about representing yourself. And he went over representing himself.
A lot of people think that when you do a protection plan on your car, it's like a whole warranty or a bill, that you can never get out of the contract. But you can always choose to leave the contract. And like the rep said, even if something happens to my car, I could put it on another car without all the hassles and all the aggravation. That's very good because a lot of people don't have out of pocket expenses when paying for an engine or tune-up. This program really helps when you need it and getting the warranty helps you understand.
Reviewed Dec. 22, 2019
Endurance Auto Warranty seemed to be the best coverage for my high-mileage vehicle. My experience with their rep was good. We negotiated our payment plan a bit and he gave me a good military discount, and then just worked it from there. I felt it was a fair price. I just wish they would improve on their pushiness to the customer. A couple of them that I talked to were a bit pushy, but the last guy I talked to was really patient and really made me feel comfortable.
Reviewed Dec. 21, 2019
I purchased a Endurance auto warranty for my Porsche Cayenne about 7 months ago for around $4000.. After about 7 months I noticed my cooling fans were coming on at start up, so I brought my car in for service.. After waiting 5 days for their inspector to show up they denied my claim because I have "custom tires" on my car.. Keep in mind tire sizes can't affect the heating and cooling system in any way shape or form.. Also when I ordered my tires 1 year ago I made sure the outside diameter is within Porsche factory specs for front and back. They have loopholes in their contracts that they will jump through and leave you stranded.. Total scam. Please learn from my mistake... Thank you for reading my opinion..
Reviewed Dec. 21, 2019
My car is almost 10 years old so it’s kinda risky now and you never know if something’s gonna happen. I take care of it but my New Year resolution is to make sure I don’t ever get stuck anywhere because that’s crazy expensive. Endurance was the first auto warranty provider I found. I got a good offer from the rep and it seemed too good to be true, but it’s true. I use automatic payments and I don’t have to do anything to make payments for purchasing it.
Reviewed Dec. 21, 2019
It was easy to sign up with Endurance and all of my interactions with their rep was fine. I made a down payment and one monthly payment a little bit over a month. I received a statement with how much I have to pay and how much I owe. But I haven’t received my card. I was also looking for a detailed of what my coverage is so I can know what’s all exactly covered. Other than that, everything is fine now.
Reviewed Dec. 21, 2019
The rep was very informative and laid out the monthly amounts and the number of places we could go to have our vehicle repaired. We only take it to the place where we bought it, and so once we confirmed that was on the list, we felt pretty comfortable to proceed. I just didn't appreciate having to make a decision immediately on the phone, like the deal goes away if I call back.
Reviewed Dec. 20, 2019
I’ve had an auto warranty and then I quit using the vehicle so I dropped it. And then, the vehicle is getting to the 10-year mark so I went ahead and got it back on there. The rep was helpful, sweet and her personality was good. She tried to give me the best plan she could and she was knowledgeable about what she’s doing. For my payments, I just gave them the debit card and they ran it through.
Reviewed Dec. 20, 2019
We have two vehicles that are about three years old and are out of mileage and we made a decision we were gonna keep those for as long as we could. So, we started looking for an extended warranty. I got a decent price from Endurance for the amount of coverage that we got, and I did some research on the quality of their work in doing claims and felt that they were gonna be a good company to deal with. The reps handled my concerns completely. I tried to buy a warranty for two vehicles but didn’t end up doing that. The gentleman that I talked to didn’t try to upsell me much at all. It wasn’t a high-pressure deal so, I was comfortable with the experience. They offered an outright payment and monthly payments when I bought the warranty. I could have done it either way but I paid it all upfront because it was a cheaper price. My experience with Endurance wasn’t adversarial and it wasn’t pushy.
Reviewed Dec. 20, 2019
I originally was looking at Endurance Auto Warranty for a quote, but I ended up cancelling their policy just because the dealership offered me a better deal. The Endurance rep I spoke with was polite, straightforward, very informative and was able to answer all my questions. For their policy, for you to be able to cancel it, you have to call them. So, I went ahead and explained it. Overall, I had good experience with them.
Reviewed Dec. 19, 2019
My car is a 2008, and while it has only 71,000 miles on it now, it's an older car. I don't know that much about Saturns. I just wanted to be prepared so I decided to look for a warranty. I bought a 2007 Cadillac and I had it for about three months. The rear end went out on it and that was 1,600. Plus I was in Indianapolis, and at the time, I lived in Tennessee. Luckily, when I bought the Cadillac, I bought it used and got the warranty on it. It's about the same situation, older model car with the low mileage. The warranty was a savior.
I looked at Carshield and other places, but Endurance has everything I am interested in and so I got the warranty from them. However, I got something in the email that said I was not gonna be covered anymore after yesterday because something changed on the policy or something happened. They were gonna have new terms and conditions. It makes me wonder what's going on when I just got this policy and then all of a sudden, a couple of months later, they were gonna change stuff on me and didn't even mention it when I was doing the policy. I was a little agitated about that. I wanted to talk to somebody. I've been waiting for somebody to call and let me know what's going on with it. At this point, until I got that email, I was perfectly happy with what was going on and I still am, but I just wanna know what's going on.
Reviewed Dec. 19, 2019
As soon as I did the internet search and I entered my information, the rep from Endurance called me within three seconds flat, which was good. So I went with them, but I still went to go research other ones. I researched Endurance after I got off the phone with him, and I decided to stay. The only thing I did not like as a customer was that it was almost like I felt pressure to get the warranty just to get the savings. But the rep was a very nice guy. He explained everything perfectly. He did his job. But I didn't really care for the part where they said if they couldn’t get me that day and if I had to call back, then I didn’t qualify for the savings. I still purchased it from him regardless because I was going to purchase it.
Reviewed Dec. 19, 2019
I was with CarShield but with the last repair I had with them, they didn’t pay the bill. They only paid a portion of it and I had to buy my own parts. So, I canceled CarShield and since my car is older now, I wanted to have some type of warranty on it. I went online and Endurance was the first one that called me. They said that they could provide me a program that wasn’t too awfully expensive per month and they would cover all the major repairs that would have to be done on my car. I went on with them because I didn’t wanna have a lapse in time without any type of warranty.
Their customer service rep was good. He answered all of my questions, although he may have been a little pushy in trying to make sure I would go with them because I hadn’t decided what I needed then. I wanted to check around a bit. But when I did, I found that they were next to the least expensive, CarShield being the least. He was just trying to make a sale, but he was all right and he sent me the paperwork.
Reviewed Dec. 18, 2019
The guy that helped me was new and he was real informative.
Reviewed Dec. 18, 2019
I have a 2014 Cadillac XTS and I had a warranty with Warranty Direct. I had to go with someone else, so I went online and Endurance Auto Warranty came up under the 10 best warranty companies and I just chose them. They were the first company that called me back and their rates were good. They emailed me and I received everything. The rep did everything he said that he was going to do and everything went well.
Reviewed Dec. 18, 2019
My initial experience with Endurance Auto Warranty was not so good. But since then, it has been better. I called Endurance up because they came highly rated. I had Ally, another automobile warranty company, and I called Endurance based on their ratings. I spoke to a gentleman, the initial guy, and he quoted me a price of $3,003. I had to get off the phone because I had to go into a meeting. Those conversations can be a little long, but I heard the bottom line. And then I called back to try and get that same guy, but I got another guy and he said, “I see you called.” I said, “Yeah. He quoted me about $3,003.” And he said, “I can better that.”
The first problem was the first guy didn’t start where I wanted him to. I don’t want him to start at the bottom. The second guy quoted me 2,745 and he said, “I’ll give you a $250 credit.” That was the deal. Because my number was 24, we got to 25, and that was good. It turns out, this $250 credit is a credit voucher with 100 vendors from food to makeup to movies. If you spent $30, you can use $10 of your credit voucher. So, they’re making money from the vendors. And I can’t see people wanting to spend $90 at Ulta makeup. And when you make a $90 purchase, you can use $10 of your rewards. Those are the amounts you’re allowed to use. I was livid. But being a good Christian, I held it.
I called them up and I complained. I said, “This was not how it was posed to me.” Of course, I got a manager, and I got a guy that said, “Let me take $100 off right now. Let me go back. Give me a couple of days and I’ll go look at the tapes.” There’s more meat on the bone than I thought. So, he took $100 off, and he said, “If it’s found that this guy really wasn’t forthright, we’ll take it down to 250.” He called me back and said, “We’ll have to rewrite it.” I said, “If we rewrite it, I still have to wait 30 days and my current policy’s gonna lapse, and I’m gonna have a void there without a policy. That’s not what I had intended.”
I said, “Those 10 days you took to find out is not gonna work out well.” He said, “Hold on, let me get back to you.” He wants that voucher back. He wants to write it without that voucher in it. So, he came back on the line and said, “You know what? We’re just gonna take it down $250.” So, not only did he take it down $250, it went from 25 to 2,440, and then he left the voucher on there. So, it ultimately came down to 2,200 if you throw in that crazy voucher. So, from 3,000 to 2,200. So, that game backfired on them. I’m from Chicago and we don’t take any crap. But I’m thinking of these older people that don’t have the ferocity to fight for themselves. But I kept the policy. I still have nine days to think about it. It’s a 30-day waiting period. My wife said, “If this is gonna be the experience off the bat, what do you expect in the future?”
Reviewed Dec. 17, 2019
This company is an absolute scam. They will find every little reason as well as make false accusations against you to not to help you. They'll accuse you of not taking care of your car properly despite having records stating otherwise. I've now been without my car for almost a month now because they keep saying one thing and turn around and do another.
Reviewed Dec. 17, 2019
They said they had a process match but wouldn't let me give them the other quote. I wouldn't agree to give them money on the spot, the sales guy said I was lying, gave me a call back number that didnt exist and hung up.
Reviewed Dec. 17, 2019
The specialist from Endurance was good. I already had a warranty with them and I added another one since my son purchased a vehicle. He might have a little bit better plan because of the discount. I need to find out about my roadside assistance though ‘cause I think it came with the vehicle and I was paying a separate roadside assistance.
Reviewed Dec. 17, 2019
I wanted protection for my car. I had a car before that I didn't have anything on it and something happened to it. I didn't have the money and I had to get rid of it. So, with the new car now, I just decided that I wanna be more precautious and be more careful this time. Endurance was the cheapest out of all of the other companies, so I went with them. The rep who helped me was great. She did an excellent job explaining every pieces and parts of the warranty and how long it takes for me to pay it off, and it was a great experience. So, she was really helpful in all good faith.
Reviewed Dec. 16, 2019
As per the contract all internal lubricated parts are covered and the timing cover is explicitly listed as a covered part if the damage is caused from within due to the failure of one of those parts. That is the case here. I have the service records for the truck. The truck recently passed inspection with no problems. A properly maintained timing chain should last far longer than this. Within the entire owner's manual the timing chain is never listed. It is not considered a wear and tear part needing maintenance. The breakdown is not a case of loss of performance due to wear and tear. It Is clearly broken. I had no indication beforehand. No engine lights and no odd sounds that I noticed. I would hope that in the interests of customer service they would abide by the terms set forth in the contract.
When I spoke to them on the phone they denied my service request. The reasons varied a bit depending on who I spoke to so I asked to get a copy of the denial in writing. They said that's not possible. They said I can get them a letter explaining why it should be covered from the mechanic doing the work. I did that...no response. They said I can send it to them regular mail but they can't tell me when and if to expect a response. I've been trying to get in touch with Marius who said he would submit it for further review. When I called and spoke to someone else they told me it wasn't put in for any second review and it was still denied.
Reviewed Dec. 16, 2019
Endurance was rated number one, so I went with them. Everything went okay, but I canceled with them because I just found a lower rate.
Reviewed Dec. 16, 2019
I took my car to the dealership. The dealership then called Endurance and they replaced the part. However, Endurance called the dealership back and said they wouldn’t cover that part because it’s not considered an electrical component. It was a ballast which is an electrical component that controls your headlight. Endurance said they cover electrical components but they didn’t cover it. I had to pay out of my pocket which cost me $500 and some. I was very unsatisfied with them so I went with another company. I found out about them through a friend of mine that had the same car as mine. They covered any problems he had, so I ended up going with them.
Reviewed Dec. 15, 2019
I purchased a vehicle for my business. It had high mileage on it and I wanted to make sure I got my use out of the vehicle. If something happened, I wanted it to be covered. Everything went smooth when purchasing from Endurance Auto Warranty. Their rep got in-depth as much as he could on a little phone call. They informed me that I was gonna get a packet in the mail and that more detailed information would be there. When I got my packet, I looked in it and any questions that I had were solved in the packet information. Everything was pretty understandable and any questions I had or concerns, they were answered. Everyone should get a warranty on their vehicle. And with the service that Endurance provides for the price, it's a no-brainer.
Reviewed Dec. 15, 2019
I bought a used car and I thought that a service contract was important. Endurance was a lot less than trying to get it from the dealership. I purchased from them and their representative was awesome. He was quite knowledgeable, courteous, and patient. I'm very satisfied with the package I signed up for thus far. The only question I have is that I tried to call somebody and I couldn't get through. I thought I had a certain payment arrangement for a certain package, and I noticed that my December payment was a bit more than what I had discussed with the salesperson. That's probably the only disappointing thing. After speaking to a great salesperson, it would have been nice to get a courtesy call from either the sales account person 'cause he told me that I would be his main point of contact and that as long as I had the coverage that I would be speaking with him, like my insurance agent. And I've not heard from him since that day.
The only way to contact them is through a telephone number and I have the number. But with the salesperson, I do not have his direct number and nor do I have an email from him either, so I thought that would have been probably something that the company should have done is that an email template from him, an email that I've not received than kind of a corporate email. I got something that looks like a standardized corporate letter. And I was also hoping to be contacted by the person that I had bought the package from but I'm not seeing anything directly from him. He took my credit card information, and then the second payment which was this month in December was also taken from that credit card payment, and that's not exactly how I wanted it done. I wanted it to be taken out of my bank. So, that wasn't explained at all, and it was much more than what I had originally agreed with. So, at least the payment was unsatisfactory.
Reviewed Dec. 15, 2019
I have a 2015 Escalade that when it was purchased, they didn’t purchase the extended warranty, which I didn’t know. I felt it was always better to have an extended warranty, so I started looking. I filled out something online with Consumer Affairs and they recommended Endurance Auto Warranty. And then, they immediately called and I just signed up right then. Their rep explained what the coverage was and the price. Their reps were great and very professional. Signing up with them was easy. Everything was great.
Reviewed Dec. 14, 2019
I had purchased Endurance Auto Warranty and paid them in full $2500.00 for my Ford Truck 5 weeks after I purchased the warranty. My truck broke down and had it towed to a Ford Dealer repair shop. The dealer diagnosed the problem and it was the glow plugs computer so a claim was filed by the dealer and Endurance denied it saying it was not a covered part so I paid the dealer $1500.00 out of pocket. I picked up the truck and the check engine light came on. Took it back to the dealer and the turbocharger needed to be replaced so a claim was filed with Endurance on a COVERED PART that Endurance would pay for but refused the claim saying we need more info.
To sum it up my truck was at the dealer for 1 month due to Endurance asking for more info when the dealer said it was bad. Endurance conclusion was the part was bad before it was diagnosed and therefore we will not pay $2600.00 for repairs. Please note that the Ford Repair shop had many hours on the phone with Endurance and not getting anywhere with each phone call. KEEP YOUR MONEY TO PAY FOR YOUR OWN REPAIRS AND DON'T GIVE TO ENDURANCE. They will rip you off.
Reviewed Dec. 14, 2019
I’ve had experience with extended warranties, and one of them was with a Jaguar. The company put off a repair job and kept prolonging it until a catastrophic failure happened with the vehicle in an accident and it was totaled, and they walked away from it. It was a very disappointing situation. This time, I did a Google on the top five extended warranty companies, and Endurance was the head of the heap. I had some questions and I got the answers through them.
Reviewed Dec. 14, 2019
I had no warranty on my car. I filled out at CarShield, and Endurance Auto Warranty was the one that called me back. Dealing with their reps was all right but they told me that I would be receiving cards in the mail and I didn’t get them. When I called them back, they told me that it was all email and I wouldn’t get any cards in the mail. They straight up lied about it.
Reviewed Dec. 14, 2019
I looked at the warranty for cars and Endurance was like the number one for this year 2019. CarShield was like last year. This year Endurance offers more. Their agent was really good. I really want him to get some credit. I spend $260 a month and my deposit was $600. He sold it to me. The package I wanted was everything I asked for the warranty of my car. They cover everything from the transmission, the motor, the suspensions, my turbo, the computer and the sensors, which was my main concern. Plus it's unlimited -- if anything happens to my car today, then the next four months something happens again they are really going to take care of me and the car at any cost in any given time.
And I could talk to their boss. He was great. He took time to explain everything. He was on the phone for hours, and he really sold the package to me. He said to call the 1-800 number to file a claim. I got my card, that number and go to anybody with the AF like service. I don't have to do too much, by just taking the car there and the mechanic will get contact with them. That's what I like. I don't have to do all the communication. I'm satisfied. It sounds like they are gonna protect me and if anything happens to my car they'll make sure it would get done and get fixed.
Reviewed Dec. 13, 2019
We always bought vehicles with a warranty and as soon as the warranty is about to expire, we always get an extended warranty. I just signed up with Endurance because it was highly recommended. Financially, it is kinda a lot of money but hopefully, it’ll be worth it. I hope the package I have is a good one and I hope it works well for us.
Reviewed Dec. 13, 2019
I got something in the mail and it looked like a good offer. However, every time I asked the rep about the brochure that they sent and what he was telling me were two different things. To me, that was a sign that I shouldn’t do business with them, but I decided to do it anyway. So now I am beginning to have second thoughts because what their brochures are saying are not what they were telling me.
And then this other guy came on the line and he wanted me to tell him that if my car had a pre-existing, I have to give him my word. I never had this experience with an extended warranty person. But then I decided to do business with them anyway, but now I am having second thoughts because I've been calling him to ask him the paper. For about four weeks now, I've been asking them to send me a copy of the insurance and a plastic card or something because I don’t have a printer and I cannot print the stuff that they sent to me. I've called them four times and I have yet to receive any of it. I know it’s in my e-mail, but I need it so I can have it in my car. I've been asking him that for over a month now and I have yet to receive it so I’m thinking of canceling them and then going to somebody else, because if you cannot send me something as simple as a copy of what I’m asking you to keep in my car, then that tells me something. That’s not right.
Reviewed Dec. 12, 2019
I purchased this contract to gain high mileage protection on my car, in case of emergencies and to be proactive towards any issues that may arise. I have not had any issues with my car thus far and have taken great care of it, with regular oil changes, tire rotations and typical maintenance as suggested. I had no issues with the contract, until I needed to use the services. A few months into my contract, my car started to kick itself out of reverse. I thought, "no worries", this should be covered as I asked for the most coverage I could afford and receive and had paid a premium for said coverage.
I called Endurance, walked through the process and took my car to one of their preferred dealerships for repair. The dealer was being very helpful in the process and had to reach out several times to finally get an inspector to visit to approve the work. Unfortunately, it was a major engine component that had gone out and required replacing that would range in the upwards of $6,000 range. I was assured by the dealership that this was normal protocol and there should be no problems, as my contract clearly states that all components were covered within my plan. This issue was going on three weeks now and I was without a car, and although I had rental insurance under my contract for situations like this, it was only reimbursable.
With Endurance not communicating with me or the dealer, I had to reach out which is where I found out that the initial request had been denied - no communication from Endurance that the claim had been denied, nor written document stating the denial, nothing. Had I not reached out, I would have never known. My car came off the line, from the factory just as it sits now. I did not modify the car in any way from when the dealership sold it to me; in fact I even inquired that my specific type of car and model would be covered during the discussion with the sales person and they confirmed, "if it came from the dealership that way and you didn't change it, then it will be covered." This gave me the confidence in the service that I agreed to the price upfront cost, and monthly service charge; because, I didn't want to be stuck if anything mechanically happened to my car.
Now, after multiple months of waiting for proactive communications from Endurance that never came, multiple discussions playing phone tag with customer service reps, and waiting on managers to actually call me back, I don't know what else to do. I am still without my car, left stranded and Endurance apologized for the confusion and wants to reimburse me, but that doesn't make me whole to the coverage they promised and contract we agreed upon. Endurance denied my claim, stating that I modified my car, to which the dealership has confirmed nothing has been changed from production and sale of my car to me. Now that my car is broken, a hefty bill due to fix it, Endurance wants to take the easy way out and not fulfill their end of this contract. I can not go any longer without my car and hope this submission helps finally break through the bureaucracy to get my car fix and my contract fulfilled.
Reviewed Dec. 12, 2019
I went through the reviews and Endurance was listed right up there with the top. The rep explained the protection plan very thoroughly and the interaction was excellent.
Reviewed Dec. 12, 2019
After I talked to my saleslady and they transferred me over to the guy who took all my information for payment, he started just drilling me on getting things and that I gotta do all of it within 30 days. So it started adding up and adding up. They wanted a down payment so I told them to split it up into two payments every other week. They were okay with that and they said I have 30 days money back guarantee. I looked into it and I wasn’t happy, so I called before my first payment was due and told them to cancel it. They said okay, but two weeks later, they took it all out. I called them about it and the rep said that I would be transfered to an account manager.
I got transferred to four different salespeople before I got to the account manager, so I had to tell the story four different times, and they all said that only the account manager can do it. So it was a day later and finally got ahold of somebody and they helped me out. They said they would call me back but I didn't hear from them for two more days. When I finally got ahold of my account manager, she got me the money back the next day.
Reviewed Dec. 12, 2019
I purchased a BMW and I know they can be costly if any repairs are ever needed on it. So, it would be a good idea to have some type of insurance or a warranty that would cover it. I looked at a few companies and Endurance seemed more upfront. It’s always scary to try to buy stuff on the internet, but I liked Endurance's transparency. Their customer service reps have been really good. They did a great job at explaining the coverage. I like the ease of the whole process. It was very convenient and very professional.
Reviewed Dec. 12, 2019
I've never had a new car before and I have had major repairs on the other car that cost me an arm and a leg. I did some research and Endurance Auto Warranty was a provider, not a seller, which was why I went with them.
Reviewed Dec. 11, 2019
My friend has Endurance and he recommended it. When I purchased my plan, the experience with their rep went fine. My payments are auto-debited.
Reviewed Dec. 11, 2019
I looked into an extended coverage for the price, the deductible, and the coverage. I purchased from Endurance as they cover everything. They had the towing and the roadside assistance. The representative did very well. He said that I couldn't get the money transferred from my bank or my bank wouldn’t take the other warranty off and pay for theirs. So, they were just gonna take the money off the loan and they handled everything really well. I wish I could’ve gotten a little more assistance to help get the money from the bank, but it didn't work out that way. So, while I don’t have the policy anymore, they had extended coverage for the money.
Reviewed Dec. 11, 2019
Endurance had good reviews, so I went with them. Everything was fine and the rep who helped us was good. He answered everything. We just joined and we are waiting for the booklet.
Reviewed Dec. 11, 2019
The warranty for my vehicle that I purchased was only for 90 days. So, after the warranty was over, I needed extended warranty. I Googled extended warranty companies and Endurance came up. I gave them a call and their rep I dealt with was good. He gave me a good amount of information of what one would require for the warranty, what I'd have to do and how much I'd pay every month. The rep did a good job explaining things to me. It sounded good and I went with them. I had a brief interaction with their customer service. They were saying I'd have to do an oil change, but the vehicle was not telling me that. If something happens and I need to file a case, that plays a part in whether Endurance will be able to cover it or not.
It is a 2014 vehicle and it’s telling me that the oil change is coming up in 3,000 miles. But they were telling me that I needed to do it before the 18th of December. That was the only thing I have an issue with, because the car is not telling me that it requires an oil change yet. So, I don’t think I should do it yet. But I don’t want something to happen and I'd try to file a claim. If it had something to do with the oil change, okay, but if it doesn’t, I don’t think I should be penalized for it. But I asked them about it and they don't cover oil change. But it’s not that the oil change is expensive. That’s not the problem. My issue was it was not required.
So far, I’m paying every month on time so if anything happens, I just wanna be able to explain to them what happened, and they'd say, “Okay, bring it to the mechanic. It’s covered and they’ll fix it.” That’s all I wanna hear. It’s just the oil thing that I’m skeptical about. But other than that, I’d definitely recommend Endurance. It’s a nice, good and trustworthy place.
Reviewed Dec. 10, 2019
The people from Endurance were like used car salesmen, very pushy. We went into some details about the service, but we didn't go into full details. I told them to send me some paperwork and I would read it. They didn't necessarily work with me on a payment plan, instead, they told me what they offered and that was it. They said I could cancel in 30 days and I'm probably gonna cancel. I found cheaper people with better coverage.
Reviewed Dec. 10, 2019
When I bought the car, I also bought a warranty package from the dealership, and it expired. Endurance Auto Warranty called me on Black Friday and gave me a half-off discount. Normally, to join was $500 and they gave it to me for $200 plus. However, when they called me, the only thing I had was a debit card. I didn’t have a credit card, so somebody called the next day.
The way the terms and the policy were explained to me seemed to be very thorough. But I told them that I wanted paperwork. I’m still waiting for it though. They were also supposed to send me a membership card and I haven’t received that as yet. But the reps seemed to know what they were talking about and asked me different questions.
Reviewed Dec. 10, 2019
An Endurance advertising just popped up on my Instagram screen. I thought that was something good to have. The rep I spoke with was cool. He explained the details, but I still don't understand. I was expecting some paperwork that I could read on my own. But I never got my card nor any paperwork, and it has been three weeks since I last spoke with them.
Reviewed Dec. 10, 2019
I’ve got another vehicle that’s older, and it’s cost me a lot to repair it. And I know the other vehicle I have is gonna be extremely expensive to have it repaired. I read a little bit and looked Endurance up. Hopefully, they'll do what they say they’re gonna do. Their rep was was good and knowledgeable. He answered the questions I had.
Reviewed Dec. 9, 2019
No real!!! ???? Do not buy this warranty???? I bought a warranty for my Mustang 2015 thinking and wanting to have peace of mind that when I was to need it I was going to get the care needed???? Took my car to get a diagnosis and they told me that the AC system needed to be repaired. Endurance denied my case right away without even taking a look at it. After calling them they sent an inspector and the inspector told me that he will recommend the repairs.??? This morning they called me to tell me that the case was denied. They are not real. They do not keep their word. I would never do business with them ever again and I am going to try to get my money back from all the monthly payments I've made to them for this false service of protection for my car. Please do your research before buying from them. I wish I did!
Reviewed Dec. 9, 2019
I was looking at some reviews and then I got Endurance. Aside from their coverage, I decided on them primarily because they have an option for no deductible. I've had the warranty for about three weeks now, and reading over their plan, it looks pretty good. I’ve made one payment to them and it was easy.
Reviewed Dec. 9, 2019
My husband just got a 2002 Corvette and it only has 14,000 miles on it. It is an expensive vehicle and it's expensive to repair. We wanted to take an extended warranty on it, but so far, we're not doing very well. When I looked Endurance Auto Warranty up online, it looked like they had pretty good reviews. My only concern was Better Business Bureau had some issues with them, but when I talked to the gentleman he gave me their story. He was very helpful to me and very pleasant. He did not push at all. But Endurance called us three times in two days and all they were interested in was the exact mileage on the vehicle. I couldn't give them the exact mileage because the car was in the shop. We were having it done because the big thing with them is you have to do all your routine maintenance.
Endurance has already taken our first payment, but we still have not received our contract so we don't even know what is covered under the extended warranty. They've sent me a quote copy of the contract, but it's a sample. There are different levels of coverage, and I wanna see which level of coverage we actually have. We definitely wanna know what we're getting into. The issue is not physically having a contract to look at so that we can make an informed decision on stuff we're paying a couple of hundred dollars a month for. You have to wait 30 days and then the car is covered bumper-to-bumper, including tires, which I found insane. It seemed like we were getting to big a bang for our buck and that made me a little anxious. We're still in that waiting period now and we're gonna cancel it.
Reviewed Dec. 9, 2019
I had so many nagging calls about getting the warranty and I said, "Well, maybe I should do it." So I talked to Endurance and said, "Yeah, let's do it." They came rated pretty high online at ConsumerAffairs. My son-in-law looked up the company and said that it looked like a pretty good deal. We're most concerned with drivetrain. But when the other stuff came offered for not that much more we said, "Well, let's just take the whole thing." Dealing with Endurance has been simple and easy.
Reviewed Dec. 9, 2019
My current warranty is expiring in February. I did a little bit of checking providers online and it seems like Endurance had a very high rating. I chose them and the purchase experience was smooth and relatively painless. The rep kept me going in the right direction, handed me off to the people who got it going and got everything done.
Reviewed Dec. 8, 2019
Having an auto warranty is a good idea. I heard Endurance had good service and good plans, and I was reading up on it, and I decided to go with it. My experience with their representative was great. He explained the benefits and terms of the policy one time and I got it.
Reviewed Dec. 8, 2019
I was not happy with CarShield so I decided to switch over to Endurance. I had a very good experience with their rep.during the purchase, and making payments is easy.
Reviewed Dec. 8, 2019
I had a conversation with the salesperson from Endurance and she gave me a lot of details that I’ve been very interested with. She mentioned the major details but I don’t think she gave me every single detail that I was supposed to know. If Endurance wanna improve their service with better quality, they need to give more details. Other than than, Endurance is very good.
Reviewed Dec. 8, 2019
We looked into Endurance and got the 30-day free trial. They were nice especially on the selling part, but once I cancelled, I got more of the cold shoulder and I wasn’t too thrilled about that. I wanted to look over the contract and read on it because one thing I didn’t like is you gotta wait to get the contract just to look it over. They were pretty knowledgeable, but ‘til you actually read it and see it, there’s a lot of a fine print. Looking at reviews, they had some good reviews but they had nasty ones too. Once you’re talking to somebody and they offer you a deal, it’s like, “Okay, this is your deal,” and they don’t give you time to think about it. It’s a take-it-or-leave-it deal, and I don’t like that. My wife and I like to think and look at our investments versus just going with it, and when you get put on the spot, you feel like you’re getting forced into something.
Reviewed Dec. 7, 2019
If you are looking for a good extended auto warranty, Endurance is it! They entail everything they said they do and whatever problem you come across, endurance will resolve and compromise. Alvin provided great customer service and addressed any issues I had. Thank you!
Reviewed Dec. 7, 2019
My warranty from my dealer just expired. I was worried ‘cause I have a suburban and like most, they have transmission issue so I didn’t wanna take the risk. I checked some reviews and found that Endurance is a good company. The agent I talked to was very detailed in explaining everything like what my insurance would cover and he helped get some discounts too. I don’t know yet how it would be in the claims process but so far, the marketing and the selling of insurance were smooth.
Reviewed Dec. 7, 2019
Signing up with Endurance was pretty easy. With the amount of miles that are on my car and the year of my car, there ain’t nobody out there at all that will even touch a car if there was 90 miles on it. I was really surprised to see somebody do that. Their rep was pretty polite and he said, “We can get you signed up for this price, and we’ll get you a confirmation via email.” And I got that. I recommend Endurance to all. It's a good program and they have good people.
Reviewed Dec. 7, 2019
I canceled signing up with Endurance because I got a warranty with the dealership where I bought the car. I thought I needed an extended warranty because the car I bought was a 2013. But a warranty actually came with the car, and I didn’t realize it did. Nevertheless, I had nice interactions with their reps. They were friendly people. Having an extended auto warranty is very important in these hard times.
Reviewed Dec. 7, 2019
For whatever research I had done, Endurance Auto Warranty was one of the higher-rated companies, and they had fairly comprehensive coverage, which was why I had chosen them. Today is my 30th day in the waiting period and I’m over the 1,000 miles clause. I took my car in and the repair shop called Endurance to report the breakdown and file the claim. The power steering needs to be replaced and Endurance is claiming that it was a pre-existing condition so they’re not going to honor the warranty. Now, I’m not really sure what to do. I’m in the process of trying to figure it all out because it’s a $3,000 repair.
Other than the concierge, the other people have not been terribly friendly or helpful. They haven’t been able to give me any information. Most of the information I have right now is from what the repair shop told me. I need to call them later today because there was somebody in my policy. When I called them to ask why, they told me I needed to call back.
Reviewed Dec. 6, 2019
I had a warrant on my vehicle for two years and when it was over, I wanted to extend it. My vehicle is a BMW and everything costs more for it. Endurance Auto Warranty gave a better quote for the mileage I got and so far, the rep told me what the warranty covered.
Reviewed Dec. 6, 2019
Endurance had a top rating through Channel 5, so I went with them. The young lady that I talked to was really knowledgeable, and real helpful. I was also in the process of getting approval from a few other companies. She was patient and she explained the coverages real well. She was really nice and real professional. Endurance has better ratings and they also have some other perks. The other little parts that come along with the warranty that she shared with me at the time were pretty good as well.
Reviewed Dec. 6, 2019
Purchasing from Endurance Auto Warranty wasn’t too bad. The first person I spoke to was very informative. I told him they were the first company I talked to. There were several others I was interested in speaking with, but with him going on and on, I ended up just purchasing with them. But after the fact, I went online and I went to Better Business Bureau, and I saw 443 complaints about Endurance. So, I didn’t feel comfortable with that. And then, I had a couple of other companies that called me with prices that were better but they were on the Better Business Bureau, and I looked them up even before. I didn’t get a chance to do that with Endurance. But with the other ones that called me, I told them I would give them a call back. And I checked them out, and they were rated A. I called Endurance to cancel and the rep I spoke with said, “Oh, well, I can lower it for you.”
I told the rep, “But that’s not really the issue. The issue is that I’m not comfortable with what I’ve read so far. But I can’t really speak to you now ‘cause I’m out in public.” He said, “I’m gonna lower it for you. When you get home, you just look at the new contract.” When I got home, I looked at it and I saw that he lowered it. Still, it was not even the price at that point. There were too many complaints for me. So, I called up and spoke to Nick who kept me about 40 minutes on the phone giving me every reason in the world why I don’t need to cancel to the point that I was getting frustrated. It was not good. And he said, “So, you mean to tell me you’re willing to not have any insurance on your car and risk it and pay thousands of dollars out of your pocket?”
I tried to explain to him and said, “Well, first of all, my car is just sitting. I live in New York state. It’s a lot of snow and everything right now. So, it’s parked and I’m using a truck. So, I’m really gonna be paying for something for four months, and then by the time I put the mileage on it that you’re requesting, 1,000 miles, it’ll be probably a good eight, nine months because I only drive local in leisure.” I told him I would much rather try to get this in the spring or the summer where I know I’ll be using my car. And even with all that, he said, “Yes, but understand you’re still gonna be sitting there with no coverage.” He kept pushing and pushing, and I told him about the complaints. And he said, “Yes, but did you see the good things people said?”
So, I opened it up on the phone while he was talking to me, and I said, “Listen, I’m looking at it right now. Yes, I do see some 4 and 5 stars, but for every two good reviews that have 4 and 5 stars, two and three, I see ten and twelve that’s horrible right under it. So, Nick, I’m not comfortable. Can you please just cancel my contract?” It was so frustrating. After 40 minutes in, he could pick up my frustration. When I asked for the cancellation, he said, “Sure. Okay. Well, I can cancel it for you. But just know that when you try to get this again, it’s gonna be more money.”
I also said, “And by the way, am I going to get my money back? Because I’m also reading here that people said they were gonna get a refund within three to five business days, and they’re calling back two or three weeks later, and they still didn’t get their money.” And he said, “It is three to five business days. I don’t know why they said that. This is why I’m saying you can’t go by what you’re reading.” He said I should have the money by Tuesday or Wednesday. This was last week. I still don’t have the money. So, I wasn’t too happy. And it’s funny because when I was reading, I scrolled down to one of the complaints, and Nick's name was there and the review said he was pushy. When I told him about it, he cut me off and said they have a lot of Nicks.
Reviewed Dec. 6, 2019
I happened to select Endurance when I had to select one auto warranty provider since they were rated at number one online. My interaction with the representative was very good and I paid paid 200 and something right then. I don’t like to be on automatic pay but now I’m not sure how I’m supposed to pay them. I haven’t received a bill or anything yet, so I’m expecting them to mail me a bill as I’m not on automatic pay.
Reviewed Dec. 5, 2019
I went to Consumer Affairs website and I've seen that Endurance Auto Warranty was ranked as number one and was recommended. I was told to give them a call and the rep I dealt with was cool. He explained what it was to me and everything was fine. Right now, I just see how much the service was and I pay them.
Reviewed Dec. 5, 2019
I was at the dealership buying a car, and they were trying to jack me with their warranty that I didn’t like. I went through my Credit Union and they told me about Endurance. I spoke with two people and they answered most of my questions, but it was hard to get them back on the phone because I had a little problem and I still don’t even know if it got resolved. They gave me one price, and then when I read the packet online, it was a different price. When I talked to them, they said they straightened it out. Then when they sent me the physical packet, it was still the same thing. So I didn’t know if that was because it was already on the way, but they never sent me a follow-up.
It took a little while for them to send out the physical packet. I requested it because they insisted that it was there online. I said that I want a physical packet because I don’t want to print out a bunch of stuff. Nevertheless, everything got done quickly and I have no issues with them, other than when I got the plan, it wasn’t exactly what we agreed.
Reviewed Dec. 5, 2019
It seemed like people liked auto warranties a lot and I got my information from the internet. The experience with the rep from Endurance went smoothly and the customer service was very good.
Reviewed Dec. 4, 2019
Updated on 10/04/2020: Endurance customer service rep contacted me stating I will receive a refund for the monthly payments I made for the past year. This was back in January 2020. Till this date nothing! They will not respond to any of my emails.
Original Review: Just canceled my contract with this company. I had 2 repair issues and they refuse to cover nothing. Both issues according to my contract was supposed to be covered. Each time they had some reason why. This company is a waste of money...
Updated review: Dec. 14, 2019
After posting my review I was pleasantly surprised when Endurance called and apologized for the hang up. It was explained to me that this is not there policy and is under review internally. Thank you Endurance for trying to go the extra mile.
Original Review: Dec. 4, 2019
I was shopping around. Endurance called me. After a few minutes I finally received a price. Moose was cheaper by quite a bit so I said Chrysler was cheaper. Instead of the representative just saying ok or offering another plan they just hung up. I don’t know about you but that is shady if you ask me and says a ton about a company....
Reviewed Dec. 4, 2019
I found Endurance Auto Warranty online. I was checking out the best rated ones for a car insurance and I happened to see that Endurance was rated high. I talked to the Endurance guy on the phone when I bought my tires through Lynn Layton Ford. They were who referred my insurance at the time on my car. I had good service in there. And what Endurance had to offer was good too. The rep was really cool, smart, right to the point and he knew exactly what he was talking about. He wasn’t trying to sell me something that I didn't want. He just told me the truth, plain and simple. And that was what I like about my experience. He was very nice and kind, and really quick too. I was busy that day, but I took time to talk to him.
Reviewed Dec. 4, 2019
I researched the quality of Endurance, and researched all the reviews on it. They have a track record of keeping their word, and paying for it. The rep I dealt with was very informative and very good. He didn't try to scam or bribe me. He did not manipulate or try to coerce me into buying anything I didn't want. I like that. He went over a lot of details that I asked, and in the end, whatever my decision was, it was my decision. I would definitely recommend them. They had true integrity with their word. And even though I had not used them yet, the gentleman that I worked with did an excellent job not only explaining pros and cons and anything but the entire service. My husband and I don't just buy into anything. We're very careful to do our research, and he was very pleased as well.
Reviewed Dec. 4, 2019
The service contract that I have runs out once it gets to 60,000 miles and I decided to get one from Endurance. They had a better rate and the package I was getting was what I thought it should be. Having an auto warranty is very important because you never know when you're gonna have a breakdown.
Updated review: Jan. 2, 2020
Endurance contacted me and resolved the dispute. I am now a very happy customer again. Thank you very much Endurance for putting your customers first.
Original Review: Dec. 3, 2019
I took my Mercedes-Benz for servicing and claimed for a part that is covered under the warranty with Endurance. Endurance refused to cover the cost of the genuine Mercedes-Benz parts and instead sourced an Off the Market parts made by Meridian and used this to set the value of the claim that they were willing to cover. Clearly, an Off the Market part is going to be cheaper than the genuine part.
To make matters worst, this part is for the steering of vehicle, which if goes wrong could have deadly consequences for my family as we normally use this vehicle for road trips. Despite voicing my concerns about this unsafe and deceitful practice, Endurance refused to cover the cost of the genuine Mercedes-Benz parts and I had to pay the difference as I was not prepared to put my family's life at risk. Potential customers should be aware of this practice as I did not expect Endurance to compare Off the Market parts prices to genuine manufactured parts. I felt cheated as a customer and will be looking to take my business elsewhere and I have also referred the case to my attorney.
We do apologize that you feel as though you have had a bad experience with us. But when looking into your current claim, we were in fact providing to you a OEM part for your vehicle. The part was being purchased by one of our Suppliers named Meridian. We also provided a End of Contract Warranty on that part, where the part will only have a partial warranty from the manufacturer. If you feel as though you would like to address this issue further with one of our quality assurance specialists feel free to email us directly at Custserv@endurancedirect.com or call in at (866)432-4443.
Reviewed Dec. 3, 2019
The agent worked hard to get my payments to a rate I could afford as a senior citizen. Coverage is extensive and I hope to never need it. But like all insurance, you buy it “just in case.” I am very pleased at this point.
Reviewed Dec. 3, 2019
With the existing warranty on my new vehicle about to expire, I got covered through Endurance. It was very easy to deal with their reps. They were straightforward and they gave me all the answers I needed. Then when I got the paperwork, I read about submitting claims, and then I knew how to do all that.
Reviewed Dec. 3, 2019
I've had a warranty before but not this one, and Endurance seemed like a good deal. The numbers seemed to line up, and the salesman was simple. He wasn’t a complicated guy or he didn’t make it seem complicated. He wasn't an aggressive salesman. He gave me the details, explained the benefits to me, and his manager dropped the price, too. The policy will be active in another three weeks, and I get a bumper-to-bumper warranty for the next five years.
The starting up was great. I was told that when I start my first claim, I will need to get to the mechanic shop, get the quote for the work. With that quote, we can have whoever is in charge of the mechanic shop call. They will look up my member number, and they can start to work, and they’ll be paid by insurance, and I’ll get a copy of all those forms. I have a membership ID and I know that I can call. I, however, I don't have the paperwork yet and I don’t know how to log in. So, I need to call them and get everything about my login.
Reviewed Dec. 3, 2019
I had misinterpreted my bumper-to-bumper warranty that I thought I had. I thought, “It’s about time to get what I thought I had then.” What I had was through the dealership, which was just the purchase agreement and I had misunderstood what they told me. I ended up with Endurance Auto Warranty based on their online reviews. My experience with them was much better than what I got from the dealer where I purchased my truck. Their reps were very good. They were very thorough and very clear. I’m very satisfied with their follow through.
Reviewed Dec. 2, 2019
I recently bought a pre-owned car, a 2006 Scion, in excellent condition with only 77,000 miles, which will be driven locally only. Because of the age of the car my adult son encouraged me to consider an extended service warranty. After exploring another company and signing up with them, I felt uneasy about their potential coverage. I researched other companies the following day and I called Endurance. After speaking with Endurance's customer service, I canceled the other company's warranty and signed up with Endurance. Endurance's customer service is excellent, the price is more affordable than the previous company's and the waiting period, compared to the other company, is one that I can meet without difficulty.
Reviewed Dec. 2, 2019
My warranty expired on my car and they were very pricey at the dealership. I called the dealership because that’s where I take my car to get worked on all the time and I asked them if they’ve dealt with CarShield. They said they had a problem. They could never get through to them and they would never call them back. So I asked them about Endurance and they said that they’ve done two vehicles with them and they’ve been good. They highly recommended that I go with Endurance. Making payments for the warranty was very reasonable and I was comfortable. I have two vehicles and it was a no-brainer, but there were a few things I didn’t like. Other than that, I just went for it. I was highly satisfied with my experience with Endurance.
Reviewed Dec. 2, 2019
The biggest influence in me getting Endurance Auto Warranty was all they offered. The fact that they didn't pressure me to purchase their stuff was the second. I've had other warranty people call me, and they said that I've got to get it then, otherwise, the offer wasn't gonna be good after the phone call. I said that I was just starting to think about checking into it. And they said that either I make the decision then or forget it.
The third was the financial way they put it. They gave it to me to pay for and helped me out to be able to get it. Other people wanted a lot more money. The interaction with the representative was very pleasant and nothing was forced. They were concerned that my questions were being answered. There was one point where the representative could not answer the question, but he put me in touch with the person who could. They were fantastic and I hope they continue to be fantastic especially if I have to use them.
Reviewed Dec. 2, 2019
My Jeep is six years old and my warranty on it just expired. I wanted to keep it because it runs really good and I didn't wanna buy a new one. When I asked the dealership about a warranty, they only had what I already paid through Endurance. They quoted me a price that was more than what Endurance quoted for the same coverage. I called Endurance and everything was explained to me. Then, they switched me over to another gentleman who finished up the deal for me. The only issue I had is that he took my mileage on it and he said if I could get 1,000 miles over what I just gave him and since I'm gonna go ahead and purchase it, they would start my 30 days then. This is like November 4th. I asked what he meant by 30 days and he said that I have to have 30 days plus the mileage for the warranty to kick in. He said he would start it on the 4th. It was perfect.
Then, I got the email with my plan on it and it said not effective from November 29th to December 29th, so I called. I needed verification on things and they told me that it's gonna be going from the day of my payment. I said that that wasn't explained to me and that the guy before said it was gonna start right away. But it was not a big deal. It was just miscommunication and the dates threw me off a little bit. They took my first payment out on the 29th, just like what I was told. We're all good. As soon as my other warranty expires on my other Jeep, I'm gonna call and get one on that one, too.
Reviewed Dec. 1, 2019
My car is getting older and I wanted to have some things covered as it gets older. Honestly, the car still hasn't been paid off, so I wanted a bit of an assurance that I won't be stuck having to decide between making a payment and getting a repair. Endurance Auto Warranty had a policy for higher mileage cars, where some of the stuff that would start wearing out would be covered, so I decided to go with them. Because of my vehicle's higher mileage, there might have only been one option anyway, but their rep knew right away based on my mileage what that option was.
I did have to call them back to clarify a couple of points though because when they gave me the written policy, it looks somewhat different than what was explained to me on the phone. But the person I've talked to the second time walked me through their policy and I did have to call them back to clarify a couple of points. Doing payments with them was super easy because I just set it up with automatic draft. So far, I'm in the 30-day waiting period, and after that 30 days, I'll be able to file a claim. I paid the downpayment and the payments would be prorated, and so based on how they handle my first claim, will determine whether or not I will continue with them or not.
Reviewed Dec. 1, 2019
I already have a warranty under the car that I bought and it was to expire in 6,000 miles. So, pre-planning for the future, I thought of how I was gonna handle it if I wanted to get a warranty or not after the warranty I had had expired. The coverage level of Endurance seemed similar to what I already had, as far as they covered the most, and I had no issues when I purchased the warranty. All aspects of the coverage were explained and it seemed clear. Then, if I were to file a claim today, they're supposed to send me an ID card and I’m supposed to bring that to the mechanic that I wanna go to. The mechanic is supposed to call and file the claim for me, get authorization from Endurance, and then let me know. And then I call and pay my $100 deductible.
Reviewed Dec. 1, 2019
I did my research and, apparently, Endurance was good. They were in the top three, so I chose them. They were helpful and honest. Even though I was trying to cancel because I bought a Mopar Warranty through my dealership, they were still trying their best to not have me go anywhere and keep me. They were very knowledgeable about the policy, and they said they were gonna cover my first two payments.
Reviewed Nov. 30, 2019
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Reviewed Nov. 30, 2019
I compared a few companies online and the offers were better at Endurance. I probably am out of a vehicle on the first of the year but everything went good.
Reviewed Nov. 30, 2019
About two weeks ago, I purchased extra warranty from Endurance. The process was painless and their reps explained the benefits and how to file claims. However, upon doing more research, I am probably going to cancel the warranty. I may have paid a little bit too much for it. I found that only a small percentage of customers ever use their warranties, unless they had a catastrophic failure. It is a $3,000 purchase and it does not seem that it is going to give me the value that I thought it would.
The problem with those websites, any of the warranty places, you can’t get a quote until you call them. And once you call them, the special that they are offering is only available during that call. You can’t come back and think about it then call back. They will not give you that special. You’ve got to buy it right then and there. So, there is a little bit of pressure, but it is not from them - it is really more self. Still, Endurance did a good job. I have no problem with them as a company or the way that they worked with me. They even negotiated a lower price.
Reviewed Nov. 29, 2019
I have just been accepted by Endurance, so I have nothing really to report. However after many searches I went with who YOU recommended for me. So we shall see! I am still in the number of days waiting period for the policy to go into full effect. The people with whom I spoke were extra helpful and very, very patient and understanding. That part was good, but that is all I can say at this time.
Reviewed Nov. 29, 2019
I don't have Endurance anymore. There was no point in having them because my car had went down and they didn't cover my claim due to the fact that my tires were five inches thicker than the original. They should give people more information and explain in detail. I had told the guy when I first got the policy, but he didn't listen.
Reviewed Nov. 29, 2019
When I bought a used vehicle, the salesperson recommended getting a warranty on it just in case I run across any problems. I also had other providers soliciting me to get their policy, but Endurance's marketing strategy was better. Their rep was persistent and was very adamant that I'm gonna need the warranty so I got it. It was a very good experience.
However, when I had an issue Endurance was not able to help me. There was ticking going on in my engine so I took my vehicle to the Mitsubishi dealer to make sure I got it prepped because I was leaving to go out of town. They called Endurance and Endurance said that they will not cover it because it could have been a timing belt issue. I do a lot of traveling, which is one of the reasons why I was persuaded to get Endurance, but they have not recognized the service twice.
There are so many fine prints with Endurance. I am not an attorney. At this point, I do not have the time and the motivation to go through policies, what's what is and what's not. I work 10 to 12 hours a day, and when I need some work done, I don't wanna take a day off. I hate for my car to have to go to the shop twice and sit there for two days with nothing getting done.
The ticking, which wasn't there when I first bought the vehicle, is still happening. I don't want the car to break down and have it taken to the shop. I also don't need to wait for the engine light to come on. I had the prewarning sound before the light came on and I feel like it should be a justifiable reason for the car to be at least looked at and taken care of. I'm driving a used 2015 vehicle. I'm afraid to take it out of town with me because I can't get any warranty to service it. To service and repair it will probably be a lot of money, but why should I come out of my pocket when I have my warranty for this matter?
Reviewed Nov. 29, 2019
I was doing some research on different extended warranties for my Jeep because my warranty had just expired. Then, I got an email from ConsumerAffairs about Endurance Auto Warranty and that recommendation made me feel more comfortable about going with them. But my first encounter with them was not that great. They were really pushy with me about buying the warranty at the time or I would lose the deal. But all the other extended warranty places were kinda shady. So, with the recommendation from ConsumerAffairs and the pretty high rating they got from the Better Business Bureau, I decided to go with Endurance. I also love how the payments are done monthly and how I can split the payments up instead of having to pay one big chunk out of pocket. That makes it really easy for me.
Please let us know if you need anything, Sabrina!
Reviewed Nov. 29, 2019
When I googled Endurance Auto Warranty, they were the number one that popped up, which was why I went with them. It was also first-come, first-serve. I had a friendly interaction with the rep, but I didn't understand the whole basis of the engine and trans. If she had gone down everything in black and white, I may not have gotten it. I wanted things that were necessary but wasn't covered. I wanted bumper-to-bumper and when I asked her, she said that it was. But it was not. Also, once I got my papers in black and white, I called Endurance Auto Warranty and tried to see if I could upgrade the package. They said that that was the highest level of coverage that they can give me. I said that I already paid them that much money already, I might as well give it a try and I did.
Reviewed Nov. 28, 2019
When my vehicle's main factory warranty was going to be expiring, I did some research and Endurance Auto Warranty received good reviews. They gave me discounts and a lot of different options. They also didn’t use a third party, so the warranty stayed in-house. I spoke with two people and they were very personable, professional, helpful and knowledgeable. They also listened, which was important to me. I didn’t feel pressured and took my time. They kept in contact with me and answered my questions.
Reviewed Nov. 28, 2019
We had purchased a Ford extended warranty on our pickup and I liked the way it has helped us out when we had big repairs. So when we bought the Edge, we decided that we wanted that same type of coverage because we use them a fair amount and we don't have resources sitting in the bank somewhere if we should have to replace a large dollar amount on the car for repairs. We're hoping to do a little more traveling, and the security of knowing that there's something out there when we're traveling gave us some considerations towards purchasing an extended warranty. Being an old mechanic and being aware of what costs are nowadays, I was glad to have the extra coverage from Endurance. Although it cost a little bit, it's gonna soon repay itself if you have a major repair.
I'm glad we can be there to help, thank you for sharing your experience with us!
Reviewed Nov. 28, 2019
I wanted to see if they would replace an air pressure sensor and they didn't cover it. Still, the guy that I talked to on the phone gave me a lot of information and he was informative.
Reviewed Nov. 27, 2019
I received a postcard from Endurance telling me that my new car warranty was expiring, and that I needed to update my vehicle protection. I bought a 2019 Toyota Avalon Hybrid which carries a warranty for three years with Toyota. Looks like they are greedy and willing to fool customers who don't do their homework.
Reviewed Nov. 27, 2019
The vehicle was over the miles it had and it didn't have a warranty on it anymore. They weren’t giving a warranty at the dealership so I needed to get something. I tried to find two or three names and Endurance was the cheapest. The rep explained it to me a whole lot better than the other guy and he was helpful. He explained it completely and very clearly to me. He gave me a lot of information so I could decide if I wanted to go with them or not, especially on what was covered and what was not.
Reviewed Nov. 27, 2019
Endurance Auto Warranty handled my Ford Warranty too, which was why I used them. Their rep answered all my questions.
Reviewed Nov. 27, 2019
We had a warranty when we bought the car and it was running out. I went on the internet and did a little checking, and I liked what Endurance had. When I talked to somebody over at Endurance, it was good. The payment automatically goes through our credit card. It's relatively easy to do.
Reviewed Nov. 26, 2019
They give you a 250 credit and you can only use it 10% at a time when purchasing gift cards. Higher percentage if you want to buy their prob out of date/expired stuff. NO THANK YOU. Not buying a gift card for 90 bucks to spend my free 10 when buying a 100 gift card. What a scam, I hope their coverage isn't as shady as their gift!!!!
Reviewed Nov. 26, 2019
I didn’t like the coverage on my vehicle so I went ahead and looked for another one. The Endurance rep helped me and he was really professional. He really informed me on everything. Plus setting up the payment plan was pretty easy.
Reviewed Nov. 26, 2019
They informed me well about the policy and the terms of the plan. But they could change the 30-day waiting period.
Reviewed Nov. 26, 2019
When I purchased my Endurance warranty, customer service was good. More recently, I got my car to the dealer after I heard a noise and there were a few things that needed to be fixed. The dealer made a claim to Endurance and until now, they haven't authorized it. It's taking a long time. Still, everything is good so far and I'm very satisfied with my purchase from Endurance.
Reviewed Nov. 25, 2019
My Claim was denied without any knowledge to me the customer who paid for the warranty in full. The claims representative denied the replacement of a covered item due to something causing the item to go bad. The representative told me that "since the covered part did not just go bad all by itself, then was not covered." Meaning I have to spend thousands of dollars to get my car fixed when that is the purpose of me obtaining this warranty. I have never had to use my warranty for any issues since having the warranty and now I needed some help and could not receive any. I feel that it was unfair to take my money and provide on the promise of the warranty. Please DO NOT PURCHASE Endurance Warranty if you do not want any heartaches...
Reviewed Nov. 25, 2019
Working with Endurance's rep was great. I asked a lot of questions and I felt comfortable. Still, by now I should have gotten the official paperwork for my warranty rather than sales propaganda.
Reviewed Nov. 25, 2019
Out of curiosity, I got a warranty with Endurance. I asked questions during my purchase and they answered them. I already had the information. I checked it online, I went to the Better Business Bureau, and things of that nature. My biggest problem was they were way overpriced for what I wanted at that time. But broken down into payments, that was a little bit better. In total aggregate, though, the warranty is very highly-priced for what it is. It costs more than what the car's worth. They should lower their price. Other than that, customer service was very much friendly and courteous.
Hello Timothy,
I do understand your frustrations with our price points on our coverage plans. But our prices are based on the Year, Make, Model of your Car, and Current Mileage on said vehicle. When you call in to see what coverage you are eligible for, we will do our best to give you the highest level of coverage at the most affordable rate for the consumer.It is one of our company motos, to "Provide the highest quality coverage at an affordable rate."
If you are still interested in obtaining coverage, please do reach out to us via phone (866) 432-4443. We will do our best to see how we can assist and make the coverage affordable to your needs!
Reviewed Nov. 24, 2019
My 2014 Jeep Grand Cherokee just broke 100k. The manufacturer's warranty had run out. I called Endurance because they were recommended by Consumer Affairs, not a month and a half later than I’m driving and my transmission literally slips, I’m less than 1/4 mile from the dealership so I drove straight there, had my son pick me up and left it. Come to find out The transmission cooler had a leak and all the transmission fluid had burned up. It’s a sealed transmission so you can’t check it and there was no leaks ever visible to me!
It took a week for them to get an adjuster out there. I try to find a way to deny the claim because that’s the only reason they come! And then took another 5 or so days to give an answer just to tell me it wasn’t covered. Well I’ve been paying for a rental car already! So I called them and asked them to send me the adjuster's report. They said they don’t have that but he can try to call and find out why it was denied! One he said I have a commercial tag on my Jeep. When I bought the coverage they asked me do I tow trailers and do stuff like that and I told them no. I have the commercial tag is for when we have high value coins in our vehicle and we have dark tinted windows because it’s required by law to be able to have the limo tint.
Then he said because the cooler went out they might cover that, but not the transmission, and they wouldn’t cover the transmission because I knew something was wrong and drive on it. Never once did my check engine light came on I was literally a quarter of a mile from the dealership so rather than endanger my life and stop in the middle the road endanger someone else’s life I just took it there we cause I was so close.
They write these policies so they don’t have to cover anything. I’ve always performed every bit of maintenance on my vehicle and it has a sealed transmission so there is no dipstick. I had no way of knowing and these people just scammed me for my money. Don’t use these people. I’ve already contacted a lawyer. I have a appointment next week! And I’m contacting the Customer protection division of the state of Tennessee for their fraudulent and deceptive sales practices! And I recorded the phone call when I purchased it because I record everything when it comes to contracts. My advice don’t trust Consumer Affairs recommendations and definitely don’t do business with in Endurance Auto warranty!
Reviewed Nov. 24, 2019
The people at Endurance were very cordial and very professional. They called me back because I was kind of deciding on what I wanted to do with the warranty. There's just too many warranty companies out there, and there's not that much difference in the warranties. Some of them do cover a little bit more. And one thing that I did ask about was the coverage of the belts. Most of the other companies cover just about everything else too, but some of them don't cover belts. And belts are the driving force on your car, it's not going anywhere. And I know what the belts cost. They're pretty expensive. So that was one of my factors that I wanted Endurance because the car is 2003. I asked questions and they were able to answer them for me.
Reviewed Nov. 24, 2019
My auto warranty was up. When trying to review the best warranty company, a few came up and Endurance was the one that called and followed up. The representative was very professional. I had to ask her to repeat everything over again to my husband. She was very patient and willing to assist. The monthly rate was okay because usually when getting an extended warranty, you have to put everything up at that one time. I was gonna go through my credit union which actually requires everything at one time and I was very pleased to be able to get the option to break that down monthly. They were very helpful telling me to contact customer service if I had any issues. I went to my dealership and dealt with Cadillac directly. I asked them if they had any experiences that were not good with the company. My agent explained that they had dealt with Endurance and they never had a problem.
Reviewed Nov. 23, 2019
Endurance was the warranty on my car when I purchased it from a woman in Florida. However, I didn't transfer the warranty that she had in the 30 days that I was supposed to have done so. At one time, I made a complaint against Endurance. They sent me a letter saying that they had denied a claim that I had after having the warranty because of a modest discrepancy. They’re only paying a percentage of what it’s costing me for my out of pocket to have what was wrong in my car fixed. That modest discrepancy was handled that same day.
Endurance was trying to tell me that what was wrong with my car didn't qualify for the warranty my car was on. I had to be on a new warranty and that they would transfer my money to that new one. However, that would make me have to pay for the transmission problem of my car because it wouldn't be past the 30 days needed for the new warranty to be on. That wasn't okay with me. Endurance then offered to pay for what the problem was through another company. In that case, I would’ve been paying for the warranty and paying the other $1,300 more for that company fixing my car as well. That wasn't agreeable to me either so Endurance took all of those options off the table and that they weren't gonna do anything. So, I called the attorney general and put a complaint in with the Better Business Bureau.
I’m not all the way satisfied with the outcome ‘cause I still ended up having to spend out of pocket money. Furthermore, Endurance hasn't sent me the check because I haven’t sent the letter to them about the discrepancy to ratify the situation we had. That letter was, to me, an admission that they were all the way wrong but they’re not all the way taking care of the mistake that they’re supposed to be taking care of. Otherwise, they wouldn’t have sent me that letter and they wouldn't have offered me anything. ‘Cause they were really in a breach of contract.
I'm ecstatic that Endurance has called me back and reached out to me. However, I found out that the only reason they reached out and the customer service was as nice as it was is because the attorney general and the Better Business Bureau notified them what the situation was while they try to resolve it. Endurance only called me because of the steps that I took and not because their customer service is good in the first place.
Reviewed Nov. 23, 2019
I got Endurance Auto Warranty for the stuff that they cover. And the purchase experience was pretty straightforward. I recently had it for one car, and then I sold that car, so then I had to roll it over to another one, and it was a pretty seamless process also.
Reviewed Nov. 22, 2019
(3) months ago my transmission needed replacement. At my extended auto warranty co. Endurance direction; I took my car to Aamco on Ina Rd. Tucson, AZ. 85741. It took ONE MONTH for the part (a used transmission) to be located and shipped to the shop for installation. I was charged a $100 deductible. Then, I was told my warranty company was refusing to pay for the last week of my car rental, I would be responsible for the balance of the bill from the auto rental company. I was shocked as it was not my fault this repair wasn't handled in a timely manner. Throughout the month I called the shop on a daily basis asking when my car would be ready, I was repeatedly told they haven't received the transmission yet and were waiting on the warranty company.
The used transmission finally arrived in a brown box with no information on its age, miles, or condition. When checking out, I asked Aamco of their warranty. I was told they cannot provide one due to it not being their product and knowing nothing about it, they only installed it. If something goes wrong my Endurance warranty will cover it within my contract time frame. Now, only (3) months later, my replaced used transmission provided by Endurance has failed and I'm in need of a transmission replacement again. I've been told by Endurance they will not cover a car rental and I can submit the bill to the supplier of the transmission when the claim is closed.
When I asked Endurance for the supplier name and contact information, I was refused and told they will give it to me only when the claim has been closed. Endurance told me, the standard is the time it takes to get the part to the shop plus one day for installation. However, this puts a hardship on me due to a lack of my ability to confirm reimbursement with the unknown supplier.
Meanwhile I'm having to put my car rental on my credit card during holiday rates without confirmation of reimbursement by unknown supplier. Again, having no idea of a time frame supplier will provide the part to the shop. Only 3 months ago it took them a MONTH. This is a time is of the essence matter, as I, or no one have unlimited funds to pay for that kind of time frame for a rental car without confirmation of reimbursement. I want my replacement to be handled in a timely manner and I want a new or reliable transmission installed in my vehicle. I was told I won't be responsible for the $100 copay this time.
Reviewed Nov. 22, 2019
Long story short, I purchased a Premier Extend Warranty for my vehicle. I was told by the seller (Auto Icon) that everything would be covered. Read the brochure and it starts with ALL internally lubricated parts within the engine PLUS a "detailed parts list". So when I made my claim for (Oil cooler leaking located within the engine "foreign engine") I was denied and was told "unfortunately you had purchased a Component parts warranty and only the parts listed would be covered." Basically if it's not on the list it's not covered. BIGGEST SCAM. DO NOT PURCHASE this extended warranty.
There was some other repairs needed for my vehicle and I understand normal wear and tear from every day use, basically maintenance is not covered BUT when your brochure say "ALL INTERNALLY Lubricated PARTS within the ENGINE" and your claims department has to give me a detail EXPLANATION what they really meant so they don't have to cover the claim, is a SCAM.
Reviewed Nov. 22, 2019
Very descriptive. Explained different plans thoroughly. Worked with us on price. They were very competitive in the market. I’ve researched several companies. Just purchased, waiting for materials with payment details.
Reviewed Nov. 22, 2019
I currently have my truck at dealership and dealership called to tell me that Endurance does not want to cover the issues it was having. I looked over my contract and it states that the torque converter is covered on my plan, but they do not want to cover it. I called them to see what the deal was, and they gave me the runaround. One Lady hung up on me and I had to wait till the next day to get through. I tried to cancel my plan, but they are trying to get me to stay and continue to give me excuses. This company is a joke. I was promised worry free driving, but it’s become more stressful. I have been without a vehicle for over a week. Now I have to pay to get my truck out of dealership on top of having to cover the repairs myself. What is the point of a warranty that’s supposed to cover the vehicle bumper to bumper. I absolutely do not recommend this company to anyone.
Reviewed Nov. 22, 2019
I was well-informed by the Endurance Auto Warranty rep. He gave me all my options and it was an easy sell. It was autopay through a credit card, so paying them is about as easy as it gets. It all went really well.
Reviewed Nov. 22, 2019
Endurance gave me the most for my money. They knew what they were talking about when I was purchasing the warranty. But when I submitted a claim, it was not a good experience. I took my car in because it was making some funny noises when I went down the road. I left it at the dealership Thursday night, and Friday morning, they checked it out, said what was wrong with it, contacted Endurance insurance company. And they said that they were gonna have to send out one of their people to come look at it. They were supposed to come on Monday, but they didn’t get there till Tuesday. The guy who came there on Tuesday and checked the car out, agreed that it needed to have done to it what the dealership said needed to have done to it, and then said that Endurance would contact them with the okay information. By the afternoon, we had not heard back from Endurance at all.
It was a little before noon when the dealership finally called, and then Endurance said they still needed to get the information back from the guy who came out and looked at the car and get that situated. And then they wanted the dealership to resend all the information they had already sent them on Friday about what was wrong with the car. The dealership spent almost two hours being transferred and being placed on hold from one person to another only to have them say that they needed to contact me to get the okay to do the work on the car. But by the time I told them that I wanted them to do work on the car, it was already Thursday, and I needed my car Friday evening because we were going on a trip.
The dealership was doing everything they did. They had all the parts waiting there. But it wasn’t until Thursday afternoon was they were able to get the go ahead from Endurance was going to pay, and I told them to do it. So they did not have my car ready for our two-week vacation. We had to take my husband’s smaller car. I won’t be back to get my car until December 2nd. It was a little ridiculous that it took Endurance almost a week to okay the work on my car.
There was a communication issue and the second party that needed to come out and verify the damage should have given a better window of when this person was gonna come. It came out that I had some transmission issues, so it was deemed as I should not be driving the car. They said the guy was coming out on Monday and that guy should have been out on that day. There was a two-day delay because of their person. Also, they shouldn’t have needed the dealership to resend information.
I had called trying to find out if I could get a car rental. It took me 45 minutes from being handed to one person to another person, only to have them all send me back to the very first person about whether or not I could get the car rental. The very first person should have been able to have said, “Well, they would only pay once there’s a claim number.” And there was no claim number until Tuesday or Wednesday after I had my car in at the dealership. They also said they would only do it for about three days. But they had my car for over a week before my car was finished. I called the other day from the dealership that my car was ready. It was repaired.
Updated review: Nov. 22, 2019
Thanks fully they have quality Assurance Specialists around who can follow up and make you fell better, Thank you Erica.
Original Review: Nov. 21, 2019
I wish If i could give them no star. THEY DON'T CANCEL WARRANTY AND NEVER DO WHAT IS WRITTEN ON THEIR CONTRACT. In the policy it says I can cancel my warranty in the first 30 days without any penalty. When I talked with my mechanic he reviewed my policy and mentioned that it doesn't cover much for what I pay and I decided to cancel.
Here come the worst customer support by Endurance. My calls got dropped and I was transferred from agent to another and no one cancelled my warranty. They simple ignore you and say "why did u sign up then?" Terrible customer support, I can't imagine what happens if I would have a claim with them. After my call being dropped and transferred for no reason for many times, one of them mentioned that he cancelled my warranty, but I never received confirmation of the cancellation. So I called back asking for confirmation of the cancellation and a lady explained that my policy is still active and has never been cancelled. Again the same story happens. They were transferring me to each other for over 50 mins and eventually I ended up by doing charge back. They are on market to make money and rip you off. VERY DISAPPOINTED.


