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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 105 Reviews 15375 - 15525
    Verified purchase
    Claims Handling

    Reviewed Sept. 29, 2019

    I was looking for something to cover the used, older car with low mileage that I bought. I spoke with people from Endurance and my interaction with them was perfect. They were very upfront and they did everything that they've said, as far as I know. So far, I have not made a claim yet and I honestly hope I never have to, but they were straightforward of what can be a claim and what can't be so I know what I have to look forward to.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceRefunds & Payouts

    Reviewed Sept. 28, 2019

    Endurance misrepresented the policy from the beginning. And then when it was time for a claim, the car had to sit there for three to five days because they didn’t trust the Crown Buick people, which is a Buick dealership, been in business for years and years and years, before they sent out their guy to view the diagnosis that Crown Buick made. Then Endurance approved portions of it and they said the struts were not covered. Even though the service advisor said it was a result of a catastrophic failure of some part of the suspension system, they still didn’t cover it and so I had to pay that amount of money out of my pocket and then I had to guarantee the dealership that if they pulled that part, I’d pay to put it back together because if they pulled it apart and the warranty declined the coverage, then I’m out $500 just to put it back together, not fix it.

    The next thing came along and they charged me a $100 deductible and it was the evaporator coil for the air conditioning system in the back. So we went ahead and we fixed it and then the air conditioner was still not working. Endurance called up and talked to the guy again and he told them that the seal on the bottom of the compressor failed. They said they don’t cover seals. The service advisor went back and now it was still there. It was in the shop over a month, so the deal about automobile coverage is almost a joke because you just don’t end up ever having the ability to use it. But they didn’t come out. They just declined coverage.

    The service advisor at the dealership called up and said that the seal on the bottom of the compressor was leaking but it was the result of a catastrophic failure of the AC system. Now, at that point, I questioned whether or not Crown Buick diagnosed it properly in the beginning as to it could have had a coincidental small leak in the evaporator coil in the rear but certainly that wasn’t the problem. The problem was the compressor and they missed it. After about three weeks, the adjusting arm of Endurance sent a guy back out and he agreed to pay for it but he said there’ll be another $100 deductible. This made no sense to me since the $100 deductible in the beginning was for the air conditioning system. And the most egregious thing that he said was, “We don’t pay sales tax in Louisiana.” Anyway, I had to pay another deductible and the sales tax to get the air conditioner fixed.

    Endurance has salespeople that go out and sell a product. They don’t know what they’re selling. They tell the potential customer that A, B, and C is covered when in fact, their adjusting arm says it’s not covered. And every conversation I ever had with either sales or otherwise has gave me the same disclaimer, “This phone call may be recorded.” or they say it’s gonna be recorded. So if Endurance Auto Warranty was truly interested in giving the consumer what it’s paying for, they’d go back and listen to those sales tapes and find out if in fact I’m lying or telling the truth about what they told me when I purchased that product.

    It also appears to be subterfuge. I researched it to find out who was responsible to me ultimately for a misrepresentation, and there’s three companies involved in Endurance and to this day, I don’t know who is the controlling factor. I never ever really had an easy method of finding out how to contact those guys. I would not recommend Endurance Auto Warranty to anybody until they clean up their act, if in fact they’re trying to present a decent product for a decent price to the consumer.

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    Verified purchase

    Reviewed Sept. 28, 2019

    My car came with a warranty for 36,000 miles and I wanted a warranty to last longer than that. The Endurance rep that I spoke with was really good and their purchasing process was really simple.

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    Verified purchase

    Reviewed Sept. 27, 2019

    Sean from Endurance contacted me regarding my car warranty. He is well informed and explained the different policies I could purchase. It is more than I expected to pay but after I researched his company I think it was the best decision for my car. Thank you!

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    CoverageTechPunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 27, 2019

    I purchased coverage through Endurance after the Power Train warranty expired on my used car. I went with the Supreme plan, which is their bumper to bumper coverage. I am writing this review so that others know what to expect from Endurance. When you sign up, you give them your mileage along with a deposit. Mine was about $190 dollars. This deposit is required before your coverage begins. After that, you will be billed a monthly premium. Keep in mind that coverage doesn’t begin until after the first 30 days has passed and 1,000 miles. This protects the company from people who have preexisting vehicle issues. Plus, the company does not send a person to inspect or appraise your vehicle as a condition to beginning your coverage.

    My issue started just 3 months after my coverage began. I had an engine light come on, and when I took it to the dealership, it ended up being the turbocharger, tensioner, and drive belt. The estimated total was $1705 dollars. With Endurance, my out of pocket expense was only $150 dollars. That included the $100 dollar deductible and the cost of the drive belt, which wasn’t covered under my policy.

    It took about a week for the dealership to get authorization from Endurance to pay for the repairs. They spent a long time on hold with the company before they finally got the green light. Additionally, Endurance sent out a third party inspector to look over my vehicle before approving the work. They don’t do this in every instance — only when the repairs are over a certain dollar amount. This protects the company against fraud. Overall, I was satisfied that my policy covered all major expenses on my first use of the coverage. I didn’t like the wait time, but that was insignificant when you consider the amount I paid in the end.

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    Verified purchase
    Claims HandlingSales & Marketing

    Reviewed Sept. 27, 2019

    While getting started with Endurance Auto Warranty was fine and their reps explained the benefits of having their warranty, a lot of the stuff they said was false. I filed a claim but then I got denied for stuff that was already on the vehicle which I discussed with Endurance's reps. I purchased my vehicle with some custom rims but then Endurance denied my claim because of those. The sales rep knew about it and he approved. Additionally, I told him I wanna do some exhaust because it's a really nice car with a V8. The rep said that was fine as well. Come to find out, none of those were fine. I feel like I was deceived in order to get a sale.

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    Verified purchase
    Coverage

    Reviewed Sept. 27, 2019

    We had an auto warranty that was getting ready to expire and at that time, we wanted more coverage. We purchased from Endurance and it was easy. The representative I dealt with was really good and very helpful in getting me signed up.

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    Verified purchase

    Reviewed Sept. 26, 2019

    The service contract with Endurance was kinda high but it seemed to be fair. The reps were good and the experience with them was okay. This is my second insurance and the package has been good so far. You can pay online now so I gotta look into it.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 26, 2019

    The car that I bought is really expensive to fix. Endurance had a good reference so I went with them. The couple of the other ones got some bad reports on things. The representatives at Endurance were courteous and answered my questions. Setting up the payments was easy too. We just did that through the bank. I interacted with their customer service in order to cancel but it was not a good experience. I was told I needed to write a letter and mail it in, and I did that. At the time that I did that, I was told that I had a refund coming and that I probably would receive it somewhere between 25 to 30 days. At 25 to 30 days, I didn’t get a refund. About a week later after that, I still hadn’t got anything.

    I called them because I was checking my account and I saw they had deducted another payment when I had already cancelled it. I told them about it and they looked on there and they saw that it should have been cancelled but it wasn’t, and that was why I was charged again. I explained to them that that charge had caused me to overdraft on my account.

    They told me they were gonna cut it off right that time and I would get the refund in another 25 to 30 days. So instead of me getting this refund in 25 to 30 days, it's going out to 60 days. I told the person that I was talking to that it was unacceptable because I didn’t do anything wrong. I did exactly, and they have the paperwork to show. They went in and found the letter that I wrote, and the date that I had sent it. I did everything like I was supposed to. I wasn’t satisfied because of what happened there. The money was supposed to be mailed out to me on the 16th, which when I called yesterday, they said it was, but I still haven't received it.

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    Verified purchase
    CoverageTechRefunds & Payouts

    Reviewed Sept. 25, 2019

    I had an extended warranty that I bought with the car. I wanted to get something to extend it even longer but the company refused to do it and said that I should look at aftermarket. I've put out some feelers to a couple of companies. Endurance did not come in the lowest. Somebody else promised me they would be lower than Endurance, but I never heard back from them. So, I went with Endurance instead and I've had them for five months ago. They set up a payment plan with me where I'm paying $93 a month for it. My car is a touring edition and it has all kind of special electric things and headlights that move on the run and all those sort of stuff. Their rep and I went over some of the concerns that I had and one of the things I asked about was, "Hey, look, these are all electrical parts. The bulb itself, I can understand that's a regular maintenance issue, but as far as the motors for the headlights and stuff like that, that's all electronic. That should be covered."

    The rep said, "Yeah, all that's covered. It's general maintenance stuff." But then when I looked in the particulars of the plan, I didn't see any of that in there. I didn't like finding that discrepancy on my own, when I'm told one thing in order to get the sale, and then later on, I find that that's not the case. So, I'm already expecting a fight. I don't really wanna have one, but if I go to the dealer and I have to fight with Endurance over something being covered and not, then I'm just gonna get rid of the warranty and get my money back.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Sept. 25, 2019

    I heard Endurance was one of the best ones and it came up on my phone as one of the leading insurance companies. It was pretty good with the representative. The only thing I didn’t like is the way they did that $250 worth of coupon because it's like I can never use them. It's kinda weird. You have to use them in a different way and I don’t go online and purchase things like that.

    But it's good to know that Endurance is there, covering my back. My car’s a 2014, and having an auto warranty is important to me because if my car breaks down from the drivetrain or anything like that, then I want to be able to have something else to drive from out of town and to have somewhere where I can go like to a motel to stay ‘cause you’ll never know what’s gonna happen. And I like to travel. In case anything were to happen really bad with my car, I would have extra insurance to cover it.

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    Verified purchase
    Sales & Marketing

    Reviewed Sept. 24, 2019

    The sales pitch worked and the sales guy was pretty much rushed. I got Endurance and making the payments was pretty easy. It was automatically withdrawn from my checking account. But I didn't stay with Endurance. My car is fairly new. It doesn't have very many miles on it. So, it wasn't beneficial for me to keep it because my car has been running properly. Also, I never received the $250 credit deal that I was gonna get, and I paid extra for that.

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    Verified purchase
    Coverage

    Reviewed Sept. 24, 2019

    The vehicle I purchased no longer had a factory warranty and Endurance was the first one that came up on Google. I just clicked on it and called. I figured they were all competitive and somewhat the same. The rep just asked me to provide what she needed, and I did that. I got my payments on auto pay and as long as it is being paid, and I know I have the coverage, I’m good with that.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & Speed

    Reviewed Sept. 23, 2019

    My experience with Endurance hasn’t been pleasant. I put in a claim with them. In a nutshell, I read their contract and they met all the requirements. I took my car up to Thompson BMW. I have a letter from them and I have a dispute going on with my American Express Platinum card. I'm a small business owner. I don't fight anybody about anything. I know that a lot of people complain about things that they can't cover and they don't know what they're really doing. But I deal with customers, suppliers, and vendors daily. I have a multimillion-dollar business. And I don't need Endurance to cover my car but it was an option and I thought I'd pursue it because I love the car. My warranty ran out and I thought it was a good thing to do. It was a little bit more expensive than some of the others but they had better coverage.

    It started off when they needed to have proof that I met the requirements like their maintenance requirements. I made sure I did all that, documented that, and sent that to them. I then had to put on an X amount of miles and wait. It was 90 days before any coverage was activated which was fine. There was no preexisting condition and the whole time, I was driving using the car. I took the car in after the 90-day period for a non-related battery issue that was not covered under the insurance and I knew that. It was a leaky hose in the motor compartment for the cooling system. And during the discovery at the BMW, they ran the codes and they found something else that they thought was wrong with the transmission. They thought it was the battery so they replaced that.

    I picked the car back up and paid the bill. I never contacted Endurance. I just knew it was not a covered issue. About a month and a half later, the car threw that same code that they told me they discovered which was a transmission issue, so I took it back to the BMW. I was told it was the battery. But I don't think it was because there it was again and the same new battery was being put in the car. And it's $100,000 BMW 750Li so it's not cheap to fix.

    At that point, I gave the repair place Endurance's warranty information. I was asked to go to a dealer if I had an issue with the car and their correspondence. I did that. Thompson BMW Incorporated contacted Endurance. The service manager got back to me and he said he was not able to get ahold of Endurance. He had been on hold for 45 minutes and nobody picked up. He called again and they put him on hold. But he just didn't have time to wait to get a response from Endurance again.

    I called Endurance and they said that I did not provide the proper documentation of getting an oil change within 30 days of writing the contract. I went back into my emails. I had the proper documentation and I sent that to them. But they didn't like the way I sent the format. It was a handwritten oil change bill. They wanted it on a hard copy and typewritten. I went back and forth. I went back to the people that did my oil change. They wrote it up on their letterhead and typed it up. I forwarded that to Endurance and they said that was good. But they were still saying that I didn't do that. I told them I did do that. They then said it looked like I did and that everything was good.

    BMW tried to contact Endurance again for the third time. But Endurance said there was an issue with Carfax regarding my car. Something showed on Carfax that I had two warranties on my car. I wrote an email and I contacted Endurance. I told them that I didn't have another warranty and that they were the only company I was paying.

    I searched around several months prior and had gotten quotes from a bunch of different people and looked at their different options on their contracts and different services and different prices. Somebody apparently logged my VIN on Carfax and it showed up there according to Endurance. Becaue of that, they wouldn't move forward with looking at my claim. I went through a couple of weeks of back and forth. The whole time, I've got a loaner car from the BMW dealer. They were getting a little upset that I have the loaner car and don't know what was going on with the insurance company.

    Endurance couldn't give me any information on what they were finding, who it was, where it was, what it was, and what the name of the company was. But they were saying it was black and white and they couldn't move forward with my claim. It was a covered item unless I could prove and get a letter from this particular company that I didn't even know about. I couldn't find any information online anywhere. I didn't know where Endurance was finding the information but they apparently found it and there was proof.

    After a couple of weeks of that, I went back through my records and all the people that I had quoted. I went back from claim records to my email records. I found the company that sent me some correspondence by the name of CarShield. Apparently, they did start to write a contract on that vehicle and issued in their mind a contract. I then got a payment note sent to my office saying that the policy was cancelled because of non-payment.

    I never paid them and I never authorized insurance on that contract. They didn't cover some of the things that Endurance did in my discovery process. I had to go back to them and that took me another week back and forth with them with several hours on the phone and emails. Finally, I got a really nice person at CarShield. They sent me a letter saying that I don't and never did have insurance with them. There were no payments made to them. I sent it back to Endurance and a copy to the BMW dealer last week before I left to go out to the Eagles game and business trip out to Chicago and Wisconsin. I told Endurance to please authorize the claim now. I was assuming it was a covered item but they didn't wanna pay.

    I had Endurance call Thompson BMW after I sent that letter and all the correspondence wrapped up my little tiny package. BMW said that they called Endurance and they were told that was not a covered item. I did all this for something that was not even a covered item under Endurance's policy. I checked deeper with BMW and they said it is a covered item. It's clearly written in the contract. I went on to ask and I contacted my American Express Platinum Card. I put disputes with them for the payment. I have other cars insured under Endurance and the contract reads, "In transmission, all lubricated internal parts contained within the case. Computer modules and solenoids, etcetera, etcetera."

    This is a panel with some type of computer module and solenoid unit. But it's called an electronics unit from what I found out later. And it's inside. It's an internally lubricated part. I called Endurance after I found that out. And I'm working with a local BMW expert here. I have statements from their BMW Experts, and they went pretty deep. I told Endurance that I thought they were wrong. They came back to me and I have multiple correspondences with them. I've got information from Thompson BMW too.

    But the guy in Endurance told me when I called back that the item was not covered because it was a bolt-on unit on the exterior of the transmission. It was not contained inside the transmission. But the contract says, "All lubricated internal parts contained within the case." I got underneath the car and looked at it. I talked to my local mechanic. He says it's a lubricated part inside the transmission. You have to take the transmission casing apart to get to it.

    I found out yesterday that Endurance sent an investigator out to BMW. He authorized the claim with BMW back to their office. Some might have looked for the computer schematic somewhere. Apparently this unit is partially in and partially out. BMW says they have to be replaced together. I go on to the BMW site and I have documentation on there of somebody else having a 750Li that had electronics unit replaced. There were no questions asked by Endurance and they replaced it for $4,000.

    I'm looking for other people that had either that coverage done or not done. And I'm prepared to take it to the small claims court in New York which is where Wesco is located. The way the language is written, there are two parts. All the internal lubricated parts contained within the case and what is considered the case. I looked at the transmission and I saw that the transmission looked good. There are all the gears and electronics, the valve solenoids and all the stuff in these crazy cars today. At the bottom, there's an oil pan. Unless you're doing that, you can't change the fluid in it. I made an appointment with one of the local experts that's a transmission specialist on the BMWs. Next week, I'm taking it there to have him take a look at it and show me the schematics of what it looks like on a computer. I just haven't had time. I spent dozens of hours on this already.

    BMW threw their hands up in the air and told me there was nothing else they could do. They couldn't fight it out with Endurance any longer. They also needed to get the loaner car back. Endurance is always about denying claims and I have issues with their customer service. The guy who told me that it was an exterior bolted on part on the outside of the transmission case was 100% wrong. He was very ignorant and he basically hung up on me. I think they all know who I am out there now. Endurance is not that big of an organization in the claims center and I'm sure I've talked to or communicated with at least half of them at this point. I have every time, date and person's name that they gave to me. I documented down on my stuff here.

    I know people in some pretty high places and I'm going to actually make some effort. I'm not gonna go out of my mind and I'm not gonna slander anybody. I'm gonna tell the truth and I'm gonna make it known out there. I have a pretty good social media presence. I've got another company and I've been involved with people that can get other companies blacklisted. I have some Facebook groups and I'm in car clubs. I've got a multitude of cars like an Aston Martin and a Mercedes race car. I know quite a bit but I know very little about this particular BMW because it's been dealer serviced from day one. It was always under warranty. I liked the car. It's a beautiful car to drive and have but they are expensive to fix.

    I have nothing to benefit from fighting Endurance for a lousy $1,000 repair bill. But I think it's a matter of consumer issue and to do the right things. I don't know if I'm right or wrong right now. But I do know the runaround they gave me was unnecessary for an uncovered item if that, in fact, was the issue after the three or four things that happened. And I went through it all.

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    Verified purchase

    Reviewed Sept. 23, 2019

    I've had Endurance for three months and making payments is easy. It’s taken out automatically.

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    Customer Service

    Reviewed Sept. 22, 2019

    Voicemail from this company (Endurance Warranty) saying “Mr **, we would like to review your policy on your Buick, call us back”. I am Mrs. Jones and I own the Buick so I called them back. First of Rep states, "Well you are married so that is why we called Mr **." I don’t care. I paid all payments, my money, my car. Rep dismissed my remark and harassed me for next 20 minutes. She stated I was covered under their policy for past 5 years. No I am not, never was. I just renewed with another company. Rep did not want me to call her back because she knew she was caught in a lie. How do insurance companies legally get away with this. It is misrepresentation..lies. I had to slam phone down to get away from nagging Rep. They lied. I have never had a policy with them. Bullies and thieves. If scammers don’t get you, our insurance companies will. 9/13/2019.

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    Endurance Warranty
    Response from Endurance Warranty

    Dear Ms Jones,

    I would like the opportunity to further discuss this with you. Please give us call at 866-432-4443 and ask for Steven.

    Sincerely,

    Steven

    Verified purchase
    Coverage

    Reviewed Sept. 22, 2019

    When I signed up with Endurance, the rep told me everything was covered. But once I finally got to look at the contract, I saw certain things that was covered and they did not cover what I thought it did. I tried to cancel, but it was already canceled due to non-payment. About two weeks before the cancellation, I got the copy of my contract so I could look and go over it. So, it was like a month and a half. It was too long. You get 30 days to cancel to get your full refund. But it was after the 30 days that I got a chance to look at the contract, and by then, I couldn’t get a refund because I was out of the timeframe. I’m out of $268, and I wasn't able to get it back.

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    Verified purchase

    Reviewed Sept. 22, 2019

    Endurance seemed like a pretty good deal. I bought the warranty but then I cancelled it. I went to my local Ford dealer and thought it would be better just to buy something face to face, so I knew I could just go to my Ford dealership and go, “Hey, this is my warranty.” They’d fix it, and I wouldn’t have to submit claims, and hopefully, they’d paid for it.

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    Verified purchase

    Reviewed Sept. 21, 2019

    I bought the Endurance warranty back in July and I had to wait a month before using the service but I haven't used it yet. Everything was top-notch with the interaction with the rep.

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    Verified purchase

    Reviewed Sept. 21, 2019

    When my manufacture warranty was getting ready to run out on my car, I wanted to see how much it would cost for an extended warranty. I then signed up with Endurance and the interaction I had with their rep was fair. I got a $250 gift card that I could use online but I can’t seem to figure out how to use it. They want my credit card information and I don’t do that stuff online. Other than that, I've already been paying my bill for a $104 a month payment plan.

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    Verified purchase
    Customer Service

    Reviewed Sept. 20, 2019

    The warranty on my truck was running out so I looked up which provider would be the best, and Endurance came up. My interaction with the team was okay and my payment was taken out of my account. Endurance app does not work. They said that you’re supposed to sign in your email and password, and you’re supposed to get a confirmation back in the email. I never did.

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    Verified purchase
    Customer Service

    Reviewed Sept. 20, 2019

    I searched online for the best auto warranty place. Endurance came up and they had pretty good, high rates and stars, so I decided to go with them. The people I spoke with were pretty attentive and very polite. They sent me a welcome package in the mail with all the information that they went over on the phone, so that was a bit of a step but there was nothing. My experience was very seamless.

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    Customer Service

    Reviewed Sept. 19, 2019

    I have asked for a quote online and called back after I have received a welcome email for detailed quote. The person explained me well but he changed his attitude when I said I need time to think about it. He was rude and disconnected my call. How can I start a relationship with this company???

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    Endurance Warranty
    Response from Endurance Warranty

    Rajesh,

    We have reached out to you to further discuss this in hopes that we can make things right. At your earliest convenience please give us a call and ask for Kait.

    Thank you,

    Kait

    Customer ServiceCoverageTech

    Reviewed Sept. 19, 2019

    I filed my first claim when my car overheated. Mechanic explained I needed an "electrical water pump" - available only from the dealer for $950. Endurance refused to pay, said the part wasn't covered. Yes they specify their parts coverage and "water pump" is listed - but who would know to look for an 'electrical' WP when examining the policy. When I called to discuss it the rep was nonchalant.... I told him the policy didn't seem to do me much good and I might as well cancel, so he hung up on me.

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    Endurance Warranty
    Response from Endurance Warranty

    Mark,

    We did try to reach out to you and it looks like you may have been busy. At your earliest convenience can you please give us a call and ask for Kait.

    Thank you,

    Kait

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Sept. 19, 2019

    I needed to get a warranty and I looked around the internet to see who had the best ratings and who looked like they were the best ones. Also, cost wasn’t an issue. Endurance didn't keep calling and bugging me. I made a call and talked to them, got a price, and I called two or three others just to compare prices, and their process was about in the middle of everybody else. They seemed to have the best rep, which was why I decided to go with them. My Chevrolet was serviced recently and I had no problems with the Endurance team. Everything went smoothly. The shop submitted the claim because when I bought it, it had a crack in the glass where the speedometer and they replaced that.

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    Verified purchase

    Reviewed Sept. 19, 2019

    I found Endurance on the internet and the rep was very good when I purchased the warranty.

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    Claims Handling

    Reviewed Sept. 18, 2019

    We've been faithfully making our payments and have had 3 claims which were denied. We didn't fight the 1st two but this current one our mechanic reported as a "damaged valve body control unit" which he says is not serviceable. Endurance refuses to send us anything in writing but states it was rejected because it's seal leak. Our mechanic strongly denies this. Lorra ** claim #**

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    Verified purchase

    Reviewed Sept. 18, 2019

    I had another warranty company that it didn't pan out and all they wanted was money. But then I spoke with somebody in Endurance and they convinced me that their warranty was not like Toco Warranty and that it would service all my needs in case I have a bad problem with my vehicle. Their rep was very professional and he convinced me to have my wife sign up too.

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    Refunds & Payouts

    Reviewed Sept. 18, 2019

    It is going alright with Endurance. But I was kinda upset because my air conditioner went out and they couldn’t fix it. They said it was an accident. There was a hole in my compressor, and they said there was a gas leak. And they didn’t reimburse me anything. I was dissatisfied with that one experience.

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    Verified purchase
    Customer Service

    Reviewed Sept. 17, 2019

    I needed the warranty on my truck, and I looked it up on the internet and got the number of Endurance. I called and signed up with them. There was a little mix up because I was paying for it and then I didn’t have the service. No one got back with me and I had to call back. I didn’t like that. The experience just to get it wasn’t too pleasant and I wasn’t happy with the interaction with their customer service.

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    Reviewed Sept. 16, 2019

    I had 72 hours of pure HELL trying to use my warranty, which was paid in full $3500.00 (mileage, oil changes and time within the stated policy). In the end I did not get my car repaired due to the unreasonable request for additional maintenance tear downs requested from the underwriter of this policy.. ***Please please please save your money. ** Cancel your remaining policy. ** I'll be going to the BBC and posting additional information from Endurance on my Facebook page (Ereaka).

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    Endurance Warranty
    Response from Endurance Warranty

    Ereaka,

    We have tried to reach out to you in hopes we can discuss this and come to a resolution. Can you please give us a call and ask for Kait?

    Thank you,

    Kait

    Verified purchase

    Reviewed Sept. 16, 2019

    I just wanted to have an extended warranty on my car and I wanted to go with something other than what the car dealership wanted to offer. The professionalism and courtesy of the rep from Endurance was good. We got the payment set up via auto payment with my bank debit card.

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    Punctuality & Speed

    Reviewed Sept. 16, 2019

    Signing up with Endurance was straightforward and there were no problems. I took care of it quickly. Everything was pretty much put out there and it was easy, besides maybe doing everything online. It wasn’t difficult and so far, so good.

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    Customer ServiceClaims Handling

    Reviewed Sept. 15, 2019

    When I did a Google search, Endurance came up along with somebody else, and we did a comparison between the two and we liked Endurance better. My husband called Endurance and talked to someone there, and the customer service was good as well. Doing the payments is extremely easy because it's payroll deducted, so it just comes right out of my bank account. When my husband set it up, he was told that I would get a Amazon gift card for $250 for signing up, and I've never received it. When I called to ask them, they said it will come into my email, and it never got into my email.

    When I first got started with Endurance, I didn't understand the website. So I kept calling because I wanted to figure out how to utilize the website. And it seems like the only thing you can do on there is file a claim or look at your basic information. Whereas I was looking at trying to go in-depth into my policy, and the lady wasn't understanding what I was saying, and I wasn't understanding what she was saying as well. She just kept sending me the same information to my email. I told her that I already have that and I don't need it. We finally got on track, but it took a while.

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    Claims HandlingCoverage

    Reviewed Sept. 15, 2019

    A year ago, I was offered an auto warranty through a different company through my credit union and I used it for a year and I actually ended up using the warranty and came out ahead for the year. So, when that one was up, I thought I would look into another warranty. I just did a web search for what would be the best one out there and the internet seemed to give Endurance a high review. The rep explained everything well and he was knowledgeable. It probably lacked on the “what isn't covered” just to make sure I understood what wasn’t covered, and that was kind of a disappointment. But they made it easy to make my payments and it’s setup on automatic.

    My air conditioning stopped working and I had to be pre-certified for a claim and after trying to use the service, the specific part that needed to be fixed wasn’t covered. I just talked to the reps yesterday because I was calling to cancel the contract. I found out how little was gonna be covered and all the issues that I would probably have with my vehicle going forward are not gonna be covered. So, it didn’t seem like it was worth having. The retention department did a really good job of trying to retain my business. So, they're giving me a two-month window where I don’t have to make any payments so that I can still have the coverage and reconsider my situation.

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    CoveragePunctuality & Speed

    Reviewed Sept. 14, 2019

    I have a Lexus 2007 and I got a protection plan in case I needed it for my vehicle. I purchased the plan from Endurance because it was convenient and quick. Also, the reps I dealt with were consistent with what they said. I asked a lot of questions, such as the coverage for engine and electronics, and every time I asked them, they answered. Paying for the warranty wasn't bad either because they allow you to do it online and I just pay it every month.

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    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Sept. 14, 2019

    I found Endurance online and it was less expensive. However, the interaction with the rep was sketchy and I haven’t been really satisfied. I was traveling and I had almost $900 worth of labor and one motel that I had to head down. When I went to two different Ford dealerships, they both said the pulley wasn’t covered or they would say that they called and nobody answered, and ask if I still wanted it done. I was 1,200 miles from home, so I had to get this work done. So, it was kinda difficult. I was gonna cancel and then they paid one month for me in August, and then I had to go through a lot of paperwork and quite a few phone calls to hopefully get back some money for some work that was done on my truck. So, if I don’t have that check that they said I was going to get, then I’m going to cancel.

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    Coverage

    Reviewed Sept. 14, 2019

    I had a little bit of trouble in the beginning. I was quoted one type of warranty protection and it was the best one for what Endurance said that my vehicle needs. Then after it wasn’t what they actually gave me. I had to speak to somebody else. They said that was a supervisor. I’m not sure if that’s actually true or not. I already sent them the money for that policy. They said it covered everything I wanted covered, but then the actuality, I looked into it, it didn't, so I wound up paying for a higher policy with shorter years of protection. But I just wanted to make sure my car is supposed to be covered under all circumstances. It seemed like there was a rush to get me to put down the down payment for the policy.

    Also, there's something I didn't understand about the company until afterwards. They were basically saying that the people that I actually had my warranty through are under Endurance. It’s like a subcontractor. I’m like, “It’s either Endurance or it’s not.” When I first paid Endurance, I got that information saying that I paid Endurance. Now, when I pay Endurance, it comes back by something else.

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    Endurance Warranty
    Response from Endurance Warranty

    James,

    Thank you for giving me an opportunity to resolve things and make things right!

    Thank you,

    Kait

    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Sept. 13, 2019

    I have a lot of electrical stuff that’s in the car, and I was told that Endurance would pay for it. But I recently had something done to my car and Endurance didn't cover it. They said it was preexisting. But I passed the probationary period as far as the 1,000 and the 30 days. And nobody told me about something preexisting. They said that it was something with the engine, and it was leaking oil. They told me they had to take the engine apart and clean the engine. There were some type of seals that were broken that were causing it to leak oil. And that’s another thing. I took it to the certified dealer of the people where I got the car because it’s a Jeep Cherokee, and it cost $3,000. That’s too big of an expense. This was a week ago and I’m still messed up now about that because I don't know how I’m gonna replace that $3,000 that was borrowed. I thought Endurance would help me out with it.

    I disputed it by talking to some lady, but she was telling me that they said it was preexisting. And it was like there was nothing I can do about it. They made a judgment call. How do you dispute it when somebody tells you that they already made a decision. I talked to this lady twice and I asked to talk to the supervisor. When I called them, they put me on hold, and the phone didn't go through. And one time, I got disconnected.

    I'm dissatisfied with Endurance because I'm discouraged to use them now. I wasn’t satisfied with their decision and their reasoning. It was almost like they didn't give me any confidence going forward that that decision was made correctly, and that I can feel comfortable driving my car, and if something happened to my car, Endurance would pay for it. I don't feel confident right now. I still feel traumatized by the whole thing. It’s a terrible experience.

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    Claims Handling

    Reviewed Sept. 13, 2019

    My payments for the auto warranty that I got with Endurance come out automatically from my account and that's easy for me. My interaction with their rep when I purchased it was fine as well and I didn't have any issues at all. Right now, I've got to file a claim with them as I am having a small problem with my car. For some reason, the air condition quit cooling.

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    Coverage

    Reviewed Sept. 13, 2019

    I bought a used truck and I was told that Endurance had the best coverage that I needed. The rep I talked to was very good, too. But I cancelled the warranty because I sold the vehicle. I had it for five months though and making payments with them was easy. I was extremely satisfied with Endurance and if I'd be looking for another one of those, I would do it through them again.

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    Reviewed Sept. 12, 2019

    I was looking for insurers of older vehicles and I found Endurance Auto Warranty online. I've had the coverage for about six months. The research and the interaction with the representative of the company were all positive.

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    Coverage

    Reviewed Sept. 12, 2019

    Endurance has a very good rating, as far as insurance companies that cover a lot of things, and when people have issues, they respond and take care of the issues. They don't give anybody a hard time about what is not covered and what is covered. Everything that's supposed to be covered gets done, so based on that alone, they came highly recommended. So, I signed up with them. I was assisted by a young lady and she was great.

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    Verified purchase

    Reviewed Sept. 12, 2019

    I was planning on selling my car but I decided to keep it and so, I wasn’t gonna need the warranty anymore. But I didn’t end up selling it and I will reach back out to Endurance. From the research I’ve done, it’s one of the better warranty companies that I’ve come across so far. The rep was nice and everything was good.

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    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed Sept. 11, 2019

    I saw a television ad for an extended warranty company and when I went online to look into that company, Endurance came up. They had the highest rating from Consumer Reports. I know there are a lot of fly-by-night warranty companies out there and these guys had very high rating. They had very good comments, too. So, I called them and they were very good on the phone explaining to me exactly the service that they provided. They sent me the information as far as what they cover and when they cover that, which was fairly comprehensive.

    I filed a claim with them recently and I’m in the middle of the process, which has been a bit frustrating but kind of understandable at the same time. My check engine light went off. I took the car in and had it looked at. The mechanic got the readings and before they went to the warranty company, they looked at other things that might have given the codes that came up. But when they approached Endurance, they're having them jump through some hoops.

    In conversations with my mechanic, they said they needed the information from me. So, I called them to find out exactly what information they needed. I was told that they just needed me to send them evidence that I had had an oil change within the 30-day period that was required under the contract and I sent that to them. Then there was more back and forth between my mechanic and Endurance. And my mechanic told me that Endurance told them that they needed more information. But nobody from Endurance contacted me to tell me that and that slowed down the process for about a week and a half. If what I sent the mechanic initially was not adequate, I would’ve expected they would’ve told me immediately so that I could get that and keep the stuff together. But then, I did send it in.

    Then the most recent thing was they had my mechanic give them a full listing of everything that would be required to effect the repairs that were necessary. According to my mechanic, they were talking about down to the last screw that was necessary. Again, I get that. They’re a warranty company and they’re trying to minimize what they have to pay out. And if there’s anything that’s not explicitly covered, I’m sure that they’re gonna tell me that they don’t wanna pay for it even if it’s something that holds in a part that have to be replaced. So now, apparently, my mechanic has given them everything they need, in writing at least, and I have given them everything that they have asked for as far as documentation on all of the maintenance records since I’ve owned the car. The step where we are now is that they are having their own mechanic coming in and check my mechanic’s work.

    This claim has been going on for a while since late July. My mechanic now has my car waiting for Endurance's mechanic to come in. So, I’m driving a rental now. It’s supposed to take no more than 48 hours for their mechanic to come in and that 48 hours started today. What’s gonna be interesting will be just how long it’ll be before they actually get around to approving it. I have a pretty good idea of what the warranty covers based on my reading of the contract. If they come back and try to nickel-and-dime me, that wouldn’t be good. If they take care of it the way that I think they should, I would recommend them to others.

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    Price

    Reviewed Sept. 11, 2019

    We've been with Subaru and they're a little more expensive than Endurance. We ended up getting a better deal with Endurance. We first got the policy for the Outback and then my wife called them and now we also got the policy for the Forester. Everything is looking good right now.

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    Refunds & Payouts

    Reviewed Sept. 11, 2019

    My car is almost 10 years old and I spent some money out on it because my air condition went out. So, when that happens, other things could be coming up, which was the reason I decided to purchase an extended warranty. The reps were professional. I wouldn't have gotten the warranty from Endurance if they weren’t. They were courteous and I had no problems with them. They explained everything pretty much and then, they sent some stuff in the mail afterward. The brochure was explanatory but if I have any more questions, I’ll ask them. I had the people at Toyota call them when I had my car serviced, to be sure that there was nothing there that they should be paying for. I needed to know first because if I paid, they're not gonna reimburse me.

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    Customer Service

    Reviewed Sept. 10, 2019

    I liked the overall customer service with Endurance. The rep was real detailed and told me everything I needed to know. It was a good interaction. The first time was little rocky because I asked them for automatic withdrawal and they didn’t do it. So, they kept calling my phone and the payment was supposed to come out. But other than that, everything was great. Everything was pretty much handled correctly.

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    Claims HandlingCoveragePrice

    Reviewed Sept. 10, 2019

    I went online and looked at reviews. I read up on it, and Endurance seemed to have the most affordable and the best package for me, so I got it. But they're not gonna cover the things that the average person runs into now with a vehicle. There's always an out it seems. I filed a claim with them, but they wouldn't pay. My temperature gauge wasn't working. They said it needed an instrument costing $300, and they said that they didn't cover that. But I got the upgraded package that would include all electronics. I pay them 65 bucks a month, and they can't fix a temperature gauge, so I canceled it.

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    Customer ServiceCoverage

    Reviewed Sept. 9, 2019

    We have paid $105 monthly for Endurance warranty since the purchase of our 2016 Dodge Challenger Hellcat. Unfortunately we had a fuel pump go out on the car and this warranty will not cover ANYTHING!! When we called Endurance we were given the most bogus excuse as to why they won’t cover the parts OR repairs. Why pay for a warranty?? We have wasted $105 dollars monthly for over 2 years... Don’t waste your money on this “extra warranty” and abysmal customer service!!

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    Customer ServiceSales & Marketing

    Reviewed Sept. 9, 2019

    The representatives from Endurance were very nice. From talking to them over the phone and them trying to sell me stuff, my experience was good. They did a good job. I’m untrustful of any insurance company because you always come out on the short end of the stick with all insurances. I’m really kinda leery of having to deal with Endurance, but I thought I’d try them because they were highly rated.

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    Claims Handling

    Reviewed Sept. 9, 2019

    The regular warranty on my car expired and I decided that in case something would go wrong, I would have warranty on it. I was browsing and Endurance had a good rating. So, I went with them. My experience with their rep was good and I didn’t have a problem. They're kinda like an insurance company. Sometimes you make payments until one day you have a claim then you find out who your insurance company really is. Personally, I haven't had to experience that yet with Endurance, but so far, the service has been all right.

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    Coverage

    Reviewed Sept. 9, 2019

    My 2016 Chevrolet is a very expensive car and if something goes wrong with it, a warranty is a nice insurance policy. I was looking for a warranty package that was priced accordingly and provided me with the coverage that I wanted, which was basically everything except the stuff that was not covered like the winter washer fluid, wiper blades, tires, break pads and things that just wear out. I shopped at three different companies and I asked a few, very succinct questions and took notes. I also asked them questions to ensure that they weren't some third-party relay and that I was actually talking to the insurance company. The representatives from Endurance do a great job with explaining everything and answering my questions and the package that I bought from them covered everything including a seat motor and their price for that package was less than their competitors.

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    Coverage

    Reviewed Sept. 8, 2019

    I went online and searched extended warranty companies. I did a quote from a couple of different companies and Endurance was the first one that called me. They answered a lot of questions for me and was able to give me a coverage within my budget. I was able to put it on auto pay, which makes my life that much easier. I was able to call and change the account that it was coming out of when I needed to switch it. So, it was really easy, and simple.

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    Customer ServiceCoverage

    Reviewed Sept. 8, 2019

    I did a Google search on the internet and found Endurance. I liked what they were offering, so I went with them. I have complete engine coverage on a vehicle that already had some mileage on it and I was led to believe that I'm not stuck in a contract. If I don't like it, I can quit it. They were very nice and very polite. I was also very pleased when I called them yesterday to find out if they offered car rental service through the program, and they did. So, if my car went down and I needed repairs that was gonna be a few days, then the car rental is included. I didn't know that upon signing up.

    Other than that, I've referred them to four other people, so hopefully those people call. The only thing is, I'm worried about what happens with our contract if the vehicle goes up to 175,000 miles. My wife took a new job this year, which is the reason I got the insurance because she drives a lot of miles between Georgia, Florida, and Alabama, and I'm concerned that she'll be at 170,000 or 175,000 by the end of the year.

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    Punctuality & Speed

    Reviewed Sept. 7, 2019

    When I purchased the warranty, Endurance told me to call them first if I needed to file a claim. It was cool. But when I was a couple of days late in my payment, they were calling me, asking me for a payment, and I told the guy that I didn't like that. I understand that my payment is due on a certain day and it needs to be paid, but give me some time because I got it.

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    Sales & Marketing

    Reviewed Sept. 7, 2019

    I've seen an auto warranty advertisement on the TV and I had talked to another agency and got prices. When I talked with the people at Endurance, they had a better offer, so I decided to go with them. Their reps were good. They told me what was what and everything, and they sent my stuff. Making the payments wasn't difficult because I let them take it out of my account. I already recommended Endurance.

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    Reviewed Sept. 6, 2019

    They asked for a $420 "deposit" and when questioned on this they put a spin on it. The definition of a "deposit" does not fit the definition found in any dictionary, "a sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later."

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    Endurance Warranty
    Response from Endurance Warranty

    We would love to have an opportunity to discuss more about this situation and make things right. Can you please give us a call, we can be reached at 866-432-4443.

    Verified purchase

    Reviewed Sept. 6, 2019

    When I purchased my warranty from Endurance, it was a fine experience. I pay them online or I call sometimes. When I call them, my account number already comes up, so they don't have to look for it. They know who I am already, and that's perfect with me.

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    Punctuality & Speed

    Reviewed Sept. 6, 2019

    I was buying a vehicle that had low miles but with high years. I just wanted to have something that would protect it because the manufacturer’s warranty has ran out. The Endurance reps I worked with were fantastic. They were really supportive, really tried to get my needs taken care of and be competitive with the other offer I had on the table. At this point in time, my experience has been good so far.

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    Customer Service

    Reviewed Sept. 5, 2019

    My husband inherited a 2016 Ford Escape from his brother. My husband is not a Ford person, and we googled this particular Ford model, and it showed that the transmissions in the Ford Escape had multiple problems and some recalls. It wasn’t giving any problems that we knew of. But since it was passed, and there were problems on this particular vehicle model and the transmission for several years, we wanted to make sure that we had a warranty on it. It was the big-ticket items.

    I googled the new vehicle warranties, and the first place that came up told me about Endurance. I went to the website and it showed their records and their reviews. So, I called them, and I was referred to the broker for Endurance. I signed up on the first initial call instead of waiting because they offered a waiver of the $200 fee that they normally charge. It wasn’t difficult at all, and I had good experience.

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    Verified purchase

    Reviewed Sept. 5, 2019

    I just purchased a warranty from Endurance for my Infiniti. My purchasing experience was okay and my experience with the representatives was good. They explained my warranty to me well.

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    Customer ServiceClaims Handling

    Reviewed Sept. 4, 2019

    BE CAREFUL those looking into purchasing a warranty from this company. They lead you to believe they provide you peace of mind and a company that you can trust...THIS NOT CORRECT! The 1 time we contact them to file a claim they sent an inspector to the auto shop and denied the claim because of the tire size. Our tire size is 265-70-17 and they said that the standard for our truck is 245-70-17 and due to a 1" difference they denied the claim. They said that due to this "modification" on our vehicle it causes a speed variance that over time can cause engine to work harder.

    I called to speak to a manager and he tried to shame me by saying that I did not read the contract that says modifications are not allowed. I asked why was this not advised to me in the beginning when I was discussing the warranty when purchasing and he said they do ask if modifications were made to the vehicle. I told him that buying tires is common sense, we did not buy oversized tires or lift/lower the vehicle, so no, we did not modify our vehicle however we did purchase tires once they were worn/damaged. We bought tires that were recommended to help with drivability and stopping ability. He said he agreed with me, that he buys his tires at the same place we do and although these tires can give more grip and help perform better the bottom line is we have a contract and the contract stands and they will not overturn their denial on our claim. This is ridiculous! Save yourself time and DO NOT TRUST THIS COMPANY!

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    Price

    Reviewed Sept. 4, 2019

    I bought a car with nearly 100,000 miles on it. I shopped around on the internet for an extended warranty, and a lot of cheap warranties just included the powertrain. I want something more than that, and I wanna make sure transmission and steering would be covered. Endurance had a reasonable price. They’re cheap but it also seems to be not quite a fly-by-night company. So I did my homework, and ended up with Endurance. Their reps were great and very helpful.

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    Customer Service

    Reviewed Sept. 4, 2019

    Endurance has great customer service and the rep that I dealt with was very friendly. I've had them for four months now and doing the payments has been easy, so far. I'm very satisfied.

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    CoveragePrice

    Reviewed Sept. 3, 2019

    So far, my interactions with the reps at Endurance Auto Warranty has been perfect. I went with them because I compared them to everyone else, and they provided the most coverage of the vehicle. It was a reasonable price, too.

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    Customer ServiceClaims HandlingPunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 3, 2019

    My experience with Endurance was bad. I got the quote and everything, and they said that they were gonna send me a confirmation email too see if everything was correct. When I paid for the beginning of the contract, I called them right away and told them the right mileage. That month, we travelled a lot so we went 2,000 miles up. About a month and a half later, my truck broke down. When we tried to do the claim, they told me that they couldn’t do anything because I have messed up on the miles. I had to pay about four grand out of my pocket. I tried to cancel it but they told me that I had to send paperwork and all to see if they would give me back the money that I had paid for the month and for the beginning cost. I tried reaching out to them again and nothing.

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    Customer ServiceClaims Handling

    Reviewed Sept. 2, 2019

    I stopped searching through the reviews after 60 pages. I searched all reviews pertaining to BMW, and there were a lot. However, not a single positive review from someone who actually tried to submit a claim, those were all terrible. Go ahead and read through the reviews. The only positive ones are "the representative was very nice and made it very easy for me to make my payments". I'm writing this review so people will wise up and actually read through all these reviews. Endurance tells you what you want to hear on the phone, but not what you want to hear when it comes to submitting a claim.

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    CoveragePrice

    Reviewed Sept. 2, 2019

    It was time for me to purchase an extended warranty and when I looked at the type of car I had, Endurance was recommended compared to a Mercedes Benz. They were good as far as the pricing. I told them my concerns and they made a reservation. They tried to figure out what coverage was gonna cover our car and they worked with me on the payments to purchase it. So far, the experience was great. Endurance is there for me when I’m in trouble.

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    Customer ServiceCoverage

    Reviewed Sept. 2, 2019

    I had seen that Endurance was top-rated, and they worked with me. I talked to two different ones, and they were very informative. They were knowledgeable about everything plus the extra benefits of going with a kind of preferred status or premiere status. They walked me through everything. They explained to me what it covered bumper to bumper, even down to the smallest motor or electronic in the vehicle. It was definitely a seller right there. They got my payment as low as they could. They saw what I was kinda eligible for. And then, also for adding on an extra thing or two, they knocked it down a little bit. So, it was kind of a bundle savings type deal. It worked out pretty good. They also do follow-ups and I get emails. The customer service is outstanding.

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    Coverage

    Reviewed Sept. 1, 2019

    The rate from Endurance was reasonable, and the rep worked with me as much as he could. He was above and beyond. He spent a lot of time breaking everything down for me, and he worked with me on the price, and assured me that it was the type of warranty I went into that I would be covered for some things that I needed it covered. It was all done pretty smoothly.

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    Coverage

    Reviewed Sept. 1, 2019

    My manufacturer’s warranty had expired and I needed an extended coverage in case anything happened. It was fine dealing with the representatives from Endurance and they worked with me on the payments for the coverage.

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    CoverageTech

    Reviewed Aug. 31, 2019

    I was googling who has the better service provider and Endurance came out with the better ratings. I had a rep who did a good job and I was happy with the aspects of the warranty. Endurance setting me up with the account and me paying the money were fine but when I needed help, there was none and that part sucked.

    I tried to get hold of Endurance multiple times when my transmission went out on my Yukon and their business hours were horrible. I couldn’t get anybody. I felt like the actual Endurance program was not comparable to a bumper-to-bumper coverage at a dealership. They wanted me to pay out-of-pocket for a bunch of stuff and before they wanted to cover anything, they wanted to send out a tech which was gonna take them several days. What was I to do when I was stuck out of town in a small tiny town? Their guys were leaving me hanging when I paid Endurance a lot of money every month for their premium warranty. It kinda rubbed me the wrong way at that point.

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    Reviewed Aug. 31, 2019

    My wife did the sign up with Endurance and it was a good experience. She also handles the payment plans with them. But so far, there's no dissatisfaction with Endurance and I would recommend them.

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    Customer ServiceCoverage

    Reviewed Aug. 31, 2019

    Throughout my entire life, I’ve owned trucks and cars, and I’ve always had to pay out-of-pocket. As far as car insurance, auto insurance only covers for damages in the car. I thought I’d save myself some money this time and gave auto warranty a try. It’s very reliable. I did a lot of research myself on it and I even saw the numbers and reviews of customers. One of the main things I worry about the most on any vehicle is the transmission and the brakes on it. The motor is something that I can fix myself and it's no big deal. I’m a mechanic myself and I can fix some. But there are just times when I can’t even get to it.

    The main thing that made me wanna join Endurance was because I spent a day or two looking for the best insurance and they were the one that popped up the most. They really caught my attention so I gave them a call. I got an awesome rep. He really broke it down for me. Overall, he did very well although there was one major detail that I wished I would’ve known before or afterward. When I called one time about some little AC issue I had, they told me it’s on the contract. It would’ve been nice to hear it out loud as well. There were the 60 days and 1,500 miles conditions. I have to give it that much time. I wasn’t told any of that. They told me I had to read it on the contract. I read some of the paperwork but I didn’t read the entire contract. I might’ve missed it. A little detail like that would’ve helped a long way. Other than that, I was very well taken care of overall.

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    Claims HandlingCoveragePrice

    Reviewed Aug. 31, 2019

    I did some research and found Endurance along with another company. The guy, who is from an a equally reputable company, gave me a quote. Endurance gave me a price as well, but the discrepancy was so high. I told them that the other company could give me a better price. Endurance started lowering the price and finally came down to the best. They could have been more upfront from the very start. Honesty has gone out of the window nowadays. I still feel they charged me a little bit high.

    Aside from being honest, I also wish they gave us better service by calling us. Their reps explained the benefits and how to file claims. It was not the best, but it was okay. I asked questions too. I'm planning to hopefully file a claim with Endurance. I have a seat issue. The first time you file a claim, they would say this and that are not covered so I'm getting ready for that debate. For the claim, I'm gonna have to go to the dealership or mechanic shop then get them to kinda give me a price. From there, call Endurance and get an adviser.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Aug. 30, 2019

    We're familiar with car warranties but my husband still did the research and we felt that Endurance might be the better one for us. Their rep was was cooperative but it was a little bit of an oversell and the person was a little bit overzealous. But it was okay. As opposed to some of the other warranty companies, they're walking on water. The rep's explanation of the coverage was okay but there was a tremendous amount of information.

    But there was one thing though. It was about two weeks ago on a Friday. I've been with American Express since 1972 and I have perfect credit. First, I received a text then I received a phone call, identifying it as American Express. We were not apprised of what Endurance's billing goes under. American Express thought it was fraud for whatever reason. I called American Express and verified and they declined the charge for protection purposes.

    We then had to call Endurance because American Express can't redo it. We, as the customer, have to redo it. There was a significant amount of turmoil that I was upset with. The first gal that we got stated that her computer was not working appropriately and that she would have to take the information and input it at some point later in the day, which I was not comfortable with. I felt that at that point, we should be transferred to another rep that could do that. I found it annoying. We never received anything from her. At the end of the day, as it was nearing about 4 o'clock central time, my husband and I placed a call saying we didn't get anything and we wanted to make sure we were paid. We were new customers.

    The notes were not fulfilled. We had to speak to a supervisor, who was very helpful. Her name was Mary and she at that time was connecting via Endurance's computer systems, internally, trying to find this other person who she couldn't find. She sent her an email but the person didn't connect with her. It got so complicated and that was what I hated about it. She was then having to contact other representatives so that we would not be charged twice. At that point in time, we still didn't hear back. We had to call back and, yet again, babysit this. The representative told us we were good and that they got our payment. We were only charged once.

    I then received a one-time confirmation in the mail from Endurance. However, it didn't give a dollar amount. In other words, it was a waster of money. It was a confirmation of nothing. Hopefully, my account is up-to-date. Endurance has only taken one payment out. If not, that will have to be rectified. I felt that I had to babysit the process through and that's not my function. That's Endurance's function. If the rep's computer was not working, then she needed to get me connected to or have me call back somebody who could take care of it. I felt it was very irresponsible. That left somewhat of a bad taste in my mouth. Aside from that, we fortunately haven't had to deal with anything. But at this point, I can't recommend Endurance to anybody. We're in the elite program and we were supposed to receive a pack of some things. We've never received that either. That's not very welcoming.

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    Coverage

    Reviewed Aug. 30, 2019

    My old coverage expired and I didn’t have any coverage at all. I did some research and Endurance was listed as one of the best ones. I called them to setup an account and it was a very good experience. They listened to what I said. They looked up the car and they wanted some basic information. They also questioned whether I had 2,000 miles on the car, which is a 2016 Mustang Shelby GT350. I told them that it’s a special car and I have three other cars so, I don’t drive it very often. When they setup the payment plan, I told them that I just wanted to pay it in one lump sum, so I got a discount.

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    Customer ServiceClaims Handling

    Reviewed Aug. 30, 2019

    I like to check out what’s out there before I make a decision. I checked what Endurance had to say and found that they had more to offer. I called them and they responded. They answered all my questions. The didn't elaborate on how to file a claim and mainly stuck with the benefits of the warranty. But that was fine. I got the papers for that. It has also been easy making payments. I got my warranty in May this year and I am satisfied.

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    Customer ServiceCoverage

    Reviewed Aug. 29, 2019

    I read Endurance Auto Warranty's material online and called them and was satisfied with their coverage. The representative that I spoke with thoroughly explained the warranty to me.

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    Coverage

    Reviewed Aug. 29, 2019

    We needed an extended warranty and Endurance had the best-priced coverage. The rep was well-educated about the service. She explained all aspects of the coverage very well. It’s been a good experience and I'm very satisfied so far.

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    Customer ServicePrice

    Reviewed Aug. 29, 2019

    I’ve had my car for a while, and when I was speaking with my mechanic, he said it wouldn’t hurt to get a warranty as the car gets older. I don’t have to pay anything upfront with Endurance and the flexibility of going month-to-month with them made it risk-free and if I sold my car in a year or so, I can stay out of it. I’ve had a few calls with the rep and he was able to go over all the details. He answered any questions that I had all related to the company and the policy, and what they would cover. I was gonna look into when I need to pay for the warranty since I don’t know if I’m set up with a payment plan or how that was set up. I also don’t know if they're gonna charge the credit card I initially used but with signing-up with Endurance, the experience has been good.

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    CoveragePrice

    Reviewed Aug. 28, 2019

    I have a Mercedes and I know their repairs are expensive, and I looked into getting an auto warranty. Endurance covers more stuff than everyone and they gave us a better price. When we purchased the warranty, it was simple and making payments was extremely easy. We had a problem with the hitch in our truck and I just had to call our insurance, and they covered it.

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    CoverageTech

    Reviewed Aug. 28, 2019

    My Mercedes dealership recommended Endurance and I asked around. Endurance came out high and I was sure it was gonna be a great policy. I got a fellow named Daron out of Chicago and he was very good. So, that sealed the deal because he was very professional, polite and someone you really want to do business with. I like people like that. He was very familiar with the coverage and he explained it very well.

    I am very satisfied with the package that I received from Endurance but when I saw a charge on my American Express credit card, it said MEDCO. I didn't know who MEDCO was and I thought it was fraud. So, I cancelled my card, they investigated it and it was the paying machine. When you transact business with Endurance, you’d expect to see an Endurance charge as opposed to a MEDCO because they're the third-party biller. That needs to be in bigger, bolder letters that if you contract with Endurance, I would’ve certainly known that. MEDCO should be more prominently featured. I didn't hear any mention but I’m sure it’s in the fine print some place. If I read through the package better, I would have probably seen that the credit card would be charged by a company called MEDCO. Nevertheless, Daron was tremendous and the experience with Endurance was extremely positive but hopefully, I won’t need to use them.

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    Verified purchase

    Reviewed Aug. 28, 2019

    While researching, I happened to pass Endurance by. I purchased from them and that process was okay. Their rep seemed to be very knowledgeable and pretty much explained how to file for benefits. They also explained to me what the figure would be for the payment.

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    Coverage

    Reviewed Aug. 27, 2019

    I use my truck for business. When I bought it, I only had a 30,000-mile warranty on it. I’m not great at saving money for unexpected expenses so I would rather pay a warranty company. That way, the truck's covered if something ever happens. Endurance was the first warranty company I reached out to. The process to get started was pretty easy. I have my warranty on auto-pay so making payments is pretty easy too.

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 27, 2019

    We’re making payments on our GMC Acadia 2016, and we wanted to have a warranty on it. It’s a newer vehicle, so it didn’t come with a warranty. We liked the cost of Endurance. I shopped around and they were pretty much all the same plans, but Endurance was less expensive. Their reps were great too. We got all the information very timely. I would totally recommend Endurance. The price is very reasonable. And they have good plans and customer service. They were very pleasant and did a good job.

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    Coverage

    Reviewed Aug. 27, 2019

    I was buying a new vehicle and I looked online for an auto warranty. Endurance had the best options and the rep was great. They answered every questions that I asked. They went over the do's and don'ts of the coverage. So, it was good. I would recommend Endurance.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Aug. 26, 2019

    My auto warranty was too expensive. I was very interested in the pricing that Endurance had and I liked that they had a 5-star rating. I was also going for coverage of big items which they covered. My main concern when I wanted to sign up was that there were different numbers that I would be called from. But I went to the website and I called that number. Customer service was nice. The guy that assisted me seemed very knowledgeable. But it would be nice if from time to time, especially after the sales, they would give you a callback and verify that you got the information. I think that’s important because I feel like I bought the warranty but I feel like I'm in limbo.

    The thing is that when you buy something, you’re not 100% sure of what you really got. No matter what, it’s always nice to get a follow-up call even if it's a week or two after the sale to make sure the person got the information and to make sure that they understand the policy. That's the customer service part. That extra oomph of customer service, a little hands-holding, goes a long way. They could ask how things are going or if I used it. They could even ask if I used any specific goodies that is included.

    Endurance told me about all these goodies that are included but I don’t even know how to reach out to those things and how to use them. Supposedly, I was gonna get some things in the mail about these extra bells and whistles, but I haven’t received anything. The only thing I have is the paperwork. Now, I don’t even remember what the bells and whistles are.

    Also, I just got something done in the car. I went through BMW and found out that that the particular item was not covered. It was a coil so I guess smaller things are not covered. I ended up paying 200 bucks so I’m not thrilled. But my car is older and there are only so many things that the warranty covers. Endurance sent me some paperwork and the list of things covered are probably included there. But I’ve been so busy so I haven’t had a chance to really understand everything. I'm gonna have to grab it and read the whole thing. I wanna make sure that I have the top-of-the-line plan. It’s not easy when you get something then all of a sudden, you have this big bill.

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    Customer Service

    Reviewed Aug. 26, 2019

    I had an extended warranty when I purchased a car and it was only up to 100,000 miles. I drive my car a lot, so I wanted to make sure that I still had some type of coverage after the extended warranty was up. There were about three companies that I was trying to choose from. The gentleman that I spoke to with another company was so high-pressured that it just turned me off. On the other hand, the person from Endurance was so nice and helpful. He gave me three days to think about it then, I called him back and purchased it. So, that was lovely to not have that high pressure. Also, the rep set up a payment plan, and then I asked him if there was a pre-payment penalty if I paid more or if I paid it up quicker, and he said there wasn’t. That was something good to know.

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    Coverage

    Reviewed Aug. 25, 2019

    I have a 2014 car and I needed a warranty for it. Endurance had better rates and more miles than other companies. I had good reps too. In the beginning, I had two secondary questions and they answered them. They were really good about sending me a pamphlet. They were also good about letting me split my downpayment so I was really happy with that. Endurance covers pretty much everything. The experience was an A.

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    Claims Handling

    Reviewed Aug. 25, 2019

    I looked into acquiring an auto warranty as it is cheaper, and signing up with Endurance was fine. The rep explained the benefits and how to file claims. Making payments was easy as they worked with me to make a payment plan.

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    Customer ServiceCoverage

    Reviewed Aug. 25, 2019

    I just bought a new vehicle and I needed some coverage on it. I was looking online for aftermarket warranties and found Endurance. I like everything, and it was a good experience. It covers everything except for the suspension on my car. But I wouldn't have gotten Endurance if I would have found a warranty out there that covers the whole car. The payment plan is reasonable. It was a good payment plan. However, they said that they pay for like if you get stranded in hotels. But you can't get anybody on the phone at certain hours. It's crazy.

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    Price

    Reviewed Aug. 24, 2019

    When I bought this car, I had the Chrysler Mopar Protection. When it came time to renew it, they gave me a ridiculous price and I didn't want it. I went on a website and it said that Endurance was the number one rated car warranty. The rep that I worked with was friendly, courteous and explained everything to me. I pay monthly which is something I can afford. I've had no problems so far.

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    CoveragePrice

    Reviewed Aug. 24, 2019

    I got any extended coverage because I'm still paying off my car and it has low mileage. I had a previous account with Endurance, and so I thought I was able to open it back up, but I just opened up a new plan. Purchasing it was good. The persons I dealt with kept their promise. They saved my file because I was going to buy it, but I had to wait a week for the money. Their payment plan was cheaper than what someone else had for me.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 23, 2019

    When the warranty for our car was getting ready to go out, I needed to find one so I Googled a whole bunch of providers and Endurance had a lot of good reviews on them. Their reps were good and they explained everything to us. I spoke with two people the first time. When I purchased I was gonna cancel at first, but they wanted me as a happy customer so they renegotiated everything and they pretty much gave us everything we needed. They both were great customer service people.

    The main thing we were looking for was to cover at least another 100,000 miles. We wanted to get coverage for major repairs for the motor, air conditioner, alternators, starters, fuel pump and stuff like that. Their rep said Endurance covered them. But I had had a misunderstanding of the policy. This is the part where things went a little downward. After I had purchased the warranty, I didn't know about the 30 days until after I got the fine print stating that if anything were to happen within the 30 days, they wouldn't cover it which was fine.

    I had water pump issue and I had to have my car taken to Ford. They called Endurance and they considered it six days out my policy. I was asked if I just purchased the warranty six days ago. I told them I purchased it 30 days ago. But Endurance will not activate it until the 5th of August. I was told Endurance wouldn't cover the claim. I didn’t know that it was 30 days that you had to wait. The additional thing was to be 1,000 extra miles over which they said I qualified for. None of those things were explained to me though. I was left stranded. My vehicle is down right now. I kinda feel like I was a manipulated a bit.

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    Reviewed Aug. 23, 2019

    Endurance Auto Warranty felt good. Their rep was very pleasant, listened to what I was saying and I had no problems with that person.

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    Verified purchase

    Reviewed Aug. 23, 2019

    It’s been all right so far with Endurance. Everything was perfect and everything went right through.

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    Customer Service

    Reviewed Aug. 22, 2019

    Endurance's reps went over payment plans and those were reasonable to me. While my enrollment experience was fine, I had concerns after looking at reviews. I don't know how old some other people's cars are. It’s hard to tell because they may have a really old car and maybe there are some issues with the warranty from those. Still, customer service is reasonable and kind of spread out. The payment plan I got is good too.

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    Reviewed Aug. 22, 2019

    I wanted to save some money and I was looking for an auto warranty that would cover regular maintenance on my Toyota RAV like oil check-ups, small repairs, and oil changes. After watching something online and reading a lot of good comments, I went with Endurance. The rep who assisted me was good and I was satisfied with his explanations.

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    Customer ServiceCoverage

    Reviewed Aug. 22, 2019

    I just purchased a vehicle and wanted extra coverage. I did a Google search and Endurance Auto Warranty came up as one with good ratings. My interaction with my rep was easy too. I called the customer service team with a question, and they were able to answer the question. It wasn't a good answer, but still, they answered the question. I was checking to see with something covered in my warranty but it wasn't.

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    Claims HandlingCoverage

    Reviewed Aug. 21, 2019

    I was getting another car, and I just couldn't afford any problems with any vehicles. Dealing with the Endurance rep went very well. It was awesome. They explained the benefits and how to file a claim. And it’s easy to make payments for the coverage.

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    CoverageTechPrice

    Reviewed Aug. 21, 2019

    I didn't want the extended warranty from the dealership because they're always overpriced. So, I Googled it to see who the top one was and Endurance kept coming up which was also good. The rate was really great because I'm a veteran and it seemed to cover everything I needed to be covered. When I purchased the warranty, the reps were awesome. They were very accommodating. Making payments is pretty easy too. They're just directly billing it to come out of my account monthly.

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    Customer ServiceClaims Handling

    Reviewed Aug. 21, 2019

    I bought another car and I had a warranty that I thought was good but it wasn’t worth a darn on my other vehicle, and Mercury was the name of them. I was sent a suggestion list of the top two affordable, and I went strictly through ConsumerAffairs and chose Endurance. When I bought the warranty, the rep was very informative and he didn't pressure me. It was my decision to make. But when you talk about that stuff on the phone, it doesn’t mean anything until you have to get it. Endurance was supposed to send me a hard copy of the benefits and how to get claims so I can keep it in the car but they have yet to do that. They did send me a PDF and I printed that and put it in the car because the phone number is on it.

    I gave Endurance a percentage down more than they asked for when I made a payment and then, I set up an auto payment with them. They took the first payment out, which I do have to say I’m an old man and I drive probably 1,200 miles a year, so that doesn’t do me much good. I have to put 1,000 miles on my car before the warranty kicks in. So, I’ve had to get out and drive in traffic much more than I want to.

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    Reviewed Aug. 20, 2019

    I’m surprised at the A+ rating. My car has been at the mechanic since November 2018. It has been an hassle to get the warranty to agree to repair the issues I am having with my car. My car has been sitting there for almost a year. I had to buy a second car and I’m still paying for the other car. They are still making it impossible to fix my car and are always coming up with an excuse. Their own investigator is as confused as I am about the whole situation. I have learned my lesson. I will never do business with this company.

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    Reviewed Aug. 20, 2019

    Based on price alone, I would recommend Endurance to a friend. When I purchased the warranty, I did it all online. The first payment that I made was easy but now, I’m not sure how to make the second and subsequent payments. It’s not very clear whether it’s gonna be on automatic draft or if I have to make a payment every month.

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    Punctuality & Speed

    Reviewed Aug. 20, 2019

    We wanted to get an extended warranty on our vehicle in case we need to get it fixed. The warranty company would take care of that. I like that with Endurance, it’s bumper to bumper. They would do everything underneath the engine and we don't have to pay a deductible, which was cool. They were also supposed to have roadside assistance. It was quick when I bought the warranty and there wasn’t any hassle. They were happy so, it was good. Plus, setting up the payment plan was fairly simple. However, when a tire popped on our truck and I was out of state, Endurance wasn’t able to fix the tire at all. Somebody said the closest person to help with the truck was three hours away. We were stranded literally in the middle of nowhere. The closest thing was 3 miles back and that was at a Walmart. We are thankful that there was a policeman who stopped and helped us out, and got somebody local.

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    Claims HandlingPunctuality & SpeedOnline & App

    Reviewed Aug. 20, 2019

    Discussing my options with Endurance's rep went pretty quickly. The benefits of having their warranty as well as the claims process were explained very well. I went with them and did AutoPay. However I download the app and then we tried to use the website, and both of those things I have yet to successfully use. I can't view anything via those. The website is just blank and only has my name. When I try to go to any of the features, it just says "Oops! There's nothing there" or "Oops! We could not pull that information up". Also, there's no way to upload anything. So, I’m just going based off of the fact that the AutoPay is still working.

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    Claims HandlingRefunds & Payouts

    Reviewed Aug. 19, 2019

    I purchased an Endurance Extended Warranty in 2018. I was going to cancel the policy within their 20 day grace period because of all the bad reviews I read afterward. They convinced me to stay and assured me that the negative reviews were not representative of their overall ability to serve. It turns out afterward, that the policy I thought I bought through Endurance was actually sold to United Car Care. Again, I was going to cancel but they convinced me otherwise. All re-assurances aside, one year later I filed a claim and United Car Care rejected it on the basis that their inspector cannot rely on fault codes and manufacturer documentation identifying the issue and providing a resolution process. All this trouble even with an "exclusionary" warranty which is supposed to be the best of the best. I'm canceling the warranty to salvage what I have left and will pay for repairs out of pocket which negates the cost of the warranty anyways.

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    Claims Handling

    Reviewed Aug. 19, 2019

    Endurance has the best rating on the internet and purchasing my warranty with them was very good. They explained the benefits and how to file claims.

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    Price

    Reviewed Aug. 19, 2019

    I have a current warranty with Assurant, and they changed programs where they do not allow you to buy as an individual. So, I started going on the internet, and I saw Endurance. I reached out to them, they sent me back an email and I decided to go ahead and run with them. Purchasing went real well. There were no questions whatsoever if I felt like there was gonna be good quality or complete coverage for everything, and that’s what I was looking for for my truck. They told me I had a 30-day waiting period or up to a thousand miles, and all I have is the paperwork showing the cost but nothing else. Still, there was no issue making payments. They told me 20% down and our two payments upfront, and then they’re gonna start pulling in the next couple of days on a monthly basis. I’d recommend.

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    CoveragePrice

    Reviewed Aug. 19, 2019

    I had a warranty with my first car and I wanted to get one for my current vehicle. I was surfing on internet and Endurance popped up, so I went with them. Their rep was great and everything was explained well to me. I told him that I wanted a lower price and he gave me the best services. But he never told me about all the rest of the services they offered. Also, I didn’t understand something that he added in my contract and I didn’t know that I was gonna be charged for it. He was telling me about a leak and that I had to pay an additional $20 after I pay for the parts. He might have said it, but I didn’t hear it. Other than that, he gave me the total package and it’s covering everything. Paying for the warranty was also not hard as we arranged for electronic payments. I’d recommend a friend to Endurance.

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    Customer ServiceCoverage

    Reviewed Aug. 18, 2019

    I was looking for a warranty company for my older model car and my mom found Endurance Auto Warranty online. They have a pretty good policy. And the guy that I talked to was nice. His customer service is actually good. It was very easy and short, and he didn’t try to force me and was very concerned. He gave me time to check my account and then I called him back and finalized. I paid the whole downpayment. I was given pretty good coverage which includes motor, transmission and electrical with the wiring stuff. They also explained how the process works. And hopefully, it works out just as easy as getting the warranty.

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    Price

    Reviewed Aug. 18, 2019

    It's so far, so good with Endurance. The price worked out and the value that you get for that price was good. The reps explained things very well and paying for the policy is very convenient. We set it up for an auto draft monthly. We’ve been with them for a month or two and I haven’t had any problems with them.

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    Price

    Reviewed Aug. 17, 2019

    I went by the recommendations of ConsumerAffairs and I got the best package that Endurance had. But it wasn't up to my expectations and after I read the contract, I didn't like it. It might work with somebody else, but not me. I don’t have a high income but I have a decent car. I got a Cadillac with twin turbo engine, sun roof and navigation system. If something goes wrong, Endurance said they would only go up to a thousand. But sometimes, those things cost up to 4,000 to replace. Aside from that, for my radio and sensor things, they would only pay for a certain amount. So, they’d be really costing me as I would still have to come out my pocket. Other than that, my warranty doesn’t end on my car until next year and I have bumper-to-bumper on it. So, I cancelled with Endurance and maybe I’d try again with someone else.

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    CoveragePrice

    Reviewed Aug. 17, 2019

    I bought my grandson a car and it was out of warranty. I wanted to make sure if anything goes wrong with it after the 30-day waiting period, it would be taken care of. I did my research and Endurance had the best price going for the things that I wanted to be covered. So, I went with them and I had a great purchasing experience. They knew their stuff and gave me what I was looking for. I also recommended them to somebody else who had a car.

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    Reviewed Aug. 17, 2019

    We liked what Endurance offers and how it’s easily paid for. Our experience with their rep was good. He knew what he was talking about. He did good.

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    Customer ServiceCoverage

    Reviewed Aug. 16, 2019

    The warranty I had when I originally bought the car ran out and I wanted something that was close to what I had before. I was looking for bumper-to-bumper coverage and the cost per month with Endurance was cheaper for the same product of the other warranty company. The Endurance rep was also very helpful and informative. I didn’t have to ask many questions because she gave me all the information I needed. But when I did ask a question, she answered them pretty accurately to the best of her ability. So the conversation was very good. From the initial interactions (the customer service and the explanation of the coverage) to the cost of the contract, the experience has been good so far.

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    Customer Service

    Reviewed Aug. 16, 2019

    The car was getting up in miles and I wanted to have some protection against unexpected repairs. And so, I signed up with a warranty. My experience with the Endurance rep was great. Endurance told me on the day that I signed up that I was going to be receiving an email with a bunch of coupons, and that never happened. They also told me that I’d receive an email within 24 hours of signing the contract, and that never happened. It took over two weeks to finally get the email from Endurance. Thankfully, I haven’t had to use it yet. I hope that I don’t encounter any issues with that when I get to use it.

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    Reviewed Aug. 16, 2019

    The rep from Endurance did a good job. I got a warranty from them and had no problems purchasing. Their rep worked with me on the payments. Since then I've been using my credit card to pay for my warranty.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 15, 2019

    I was recommended to Endurance Auto Warranty from a family member and I got their warranty for the truck that I recently bought. At first, the warranty was a little rocky. I talked to Endurance and they worked with me. Their representatives are awesome and they're always looking to help me out any way they can. I also called them about another vehicle I have. I have been rebuilding my secondary truck which was my dad's so it's sentimental. I talked to Endurance about it and they warrantied the iLift, the powertrain and pretty much the whole truck. It is almost 20 years old and they gave me an extra layer and 15,000 miles on top of the warranty.

    The payment process was awesome too but I had an issue with it. I almost had to cancel the one warranty, but it was only on my behalf, not theirs. They asked me why and I told them the reasons. They put me on hold and they came back five minutes later with a whole new deal. Endurance is pretty good and I've been recommending Endurance to my friends with their trucks and their cars.

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    Reviewed Aug. 15, 2019

    I bought a car for my daughter, and friends suggested Endurance. I also researched and went with them. Their rep was very thorough and it was a very good buying experience. He went over everything that it involved and all that good stuff.

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    Customer Service

    Reviewed Aug. 15, 2019

    I’ve had a car for two years and I know manufacturer warranty will run out eventually. So, I needed an extended warranty. I was shopping around and I spoke with Endurance Auto Warranty. I was a bit put off with the first person I spoke with, but it eventually worked out, so that’s all right. I had gone online and checked, and then they called the number that I put over in there. I didn’t expect anybody to call me immediately. But apart from that, the person was telling me that I needed to sign now or I won’t get the deal. Purchasing the warranty was easy but it was a sacrifice. Endurance is supposed to be the best, but I will know when I actually get to use it.

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    Customer Service

    Reviewed Aug. 14, 2019

    I have Endurance warranty on my Jaguar and my experience with them has been fine. I called and told them what I needed. They carved me out a package and I paid for it. I'm satisfied.

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    Verified purchase

    Reviewed Aug. 14, 2019

    When I was looking for an auto warranty, I talked to two different people. But Endurance seemed to be better and they knew more about it than the other competitors. They had more little goodies with it, too. So far, my experience with them has been very good.

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    Reviewed Aug. 14, 2019

    I want my car to last a long time. Plus I just had a son so I gotta keep the vehicle. Although I already had a policy, I was looking through a lot of other providers and everything that Endurance has is way better than the one I have already on my Mustang. They told me everything I needed to know about the policy and got straight to it for real. It was also easy to make payments. They did everything great. I recommend them.

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    Coverage

    Reviewed Aug. 14, 2019

    I have been with three different companies, and they said a lot of good things, but when it was come time for something to happen or when I needed something, they didn’t come through. I did a little bit of research and Endurance said that they fix different things that I need if I had to fix them. The coverage with Endurance sounded good and I liked what they had to offer. The rep was fine and he did what he was supposed to do.

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    Coverage

    Reviewed Aug. 14, 2019

    I bought the car brand new but it’s getting a bit older, so I want to have a little bit more protection. Endurance was recommended by Mitsubishi where I bought the car and I signed up while I was there. I spoke to a lady. She was very nice but I didn't get everything asked. I’ve been with GEICO Insurance since I was 18 and they said they cover everything. But I don’t think GEICO can cover some of the things that I wanted to make sure are covered. I hadn't looked at Endurance as opposed to GEICO to see what is and isn't covered but I’m trying to make sure that I’m not covering the same thing with two different prices. I’ve had the Endurance warranty for three months and when things come up, I don’t want any problems with it. I’m paying for it, so have them take care of it.

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    Customer ServiceCoverage

    Reviewed Aug. 13, 2019

    I have a warranty with Endurance. I had a problem with my vehicle and did exactly what they required. I get a call from my maintenance agent who said Endurance would not cover what is wrong with my vehicle. I called Endurance and was on hold for 25 minutes before I hung up the phone. Save your money.

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    Verified purchase

    Reviewed Aug. 13, 2019

    When I went online, it said that Endurance was the best one for my situation. My experience signing up with them was good. Their rep was good, too.

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    Customer ServiceCoverage

    Reviewed Aug. 13, 2019

    I bought a used a car and I needed some kind of protection. I found Endurance and their rep was very open with me. I really enjoyed working with this guy. I had about four different calls before I got all the information I felt good with and made a decision to buy. The Endurance rep did a very adequate job of explaining the aspects of the coverage and the policy. He was not the typical sales fellow. But it was a really friendly conversation and I think he enjoyed as much as I did. It’s always easy to spend money than to make it. But I felt like purchasing my extended coverage was going for a good reason. And it was easy to do and arrange, and we were set up for auto draft to make our payments.

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    Coverage

    Reviewed Aug. 13, 2019

    I wanted extended coverage because I have an older vehicle. I looked at about four companies and went with Endurance based on their ability to work with me as far as down payments. Setting up was pretty good, and though I haven't used the warranty, I'm very satisfied so far. One thing I like is that you’re not bound to the contract, you can cancel it at any time. Plus my car is full covered, which is good especially for me, a person who has an older car.

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    Verified purchase

    Reviewed Aug. 12, 2019

    I had a transfer case go bad on me, and that's when I realized a warranty would be very nice. From everything I read about Endurance, they were top of the line. They went through everything with me and did a really good job. I'm going in my second month and they're a good company so far. I would recommend them.

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 12, 2019

    My warranty through the car manufacturer has ended. I went with Endurance mostly for their price and what they offered. It wasn't cheaper than my previous one but it was cheaper than other ones that I had shopped. When I talked to the rep, he was very professional and knowledgeable. For some reasons, we got disconnected when we were talking. I called back and got him again which I thought was strange but he was very friendly.

    When I signed up, they told me that I would receive a bunch of things in the mail including a membership card. But I've never received any of those stuff. I've only received a contract indicating when I signed up and what my mileage was. They came fairly quick. Overall, it was an easy process. It was painless and it was simple as it could possibly be.

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    Claims Handling

    Reviewed Aug. 12, 2019

    The rep from Endurance was good and he explained the benefits and claims process well. Making arrangements for the payment was great too. I would recommend Endurance.

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    Verified purchase

    Reviewed Aug. 11, 2019

    As far as the service and the warranty go, Endurance is great. When I talked to a couple of people, they seemed to talk more directly to me instead of at me. It was a little more personal. And the fact that I make payments for two years then there's a free third year that I’ve still got a chance to accumulate that mile makes a difference. I’d definitely recommend Endurance to a friend that would make a purchase of any used vehicle.

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    Verified purchase

    Reviewed Aug. 11, 2019

    I haven't had any problems with Endurance. I had bought a car and I wanted to get a warranty on it. I looked on the internet and decided to go with Endurance then they worked on a payment plan with me.

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    Tech

    Reviewed Aug. 11, 2019

    Endurance was the first auto warranty provider that I found and their rates were the best that I could find. Their reps were very nice and they explained everything really good. The payment they originally gave me was perfectly fine with what I wanted to get. It was a good experience.

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    Price

    Reviewed Aug. 10, 2019

    The last time I had a service, it was a pretty big bill. I got the shaft from some other company and it would have been nice if I had something to help me pay for the bill. I had Endurance before on another vehicle that I had. This time, I went online, checked the references, and everything seemed really good. The people I talked to at Endurance answered all the questions I had. I explained to them what happened when I got this other company. The other company wanted me to use used parts and every time I had a problem, they had some stupid excuse why they couldn't fix it or they could only pay for a part of fixing it. I didn't wanna get roped in that, but these people from Endurance seemed to explain everything very well. They took care of everything. I haven’t had a chance to use the warranty, but as far as the salespeople, they were great. We set up a monthly payment plan which I think is very good. It’s not sky-high. The price is just right.

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    Customer ServiceOnline & App

    Reviewed Aug. 10, 2019

    I was looking on the internet and Endurance looked like it was one of the better auto warranty providers. The reps I spoke with were fine and they gave me a pretty good deal. Also, they arranged my payments where they let me know how much I have to pay a month. It would be easy for me to make the payments. The biggest problem I've had is I can't get into the app and I was reading and it looked like a lot of other people has problems getting into theirs as well. I've called them about it and they said I hadn't got everything yet and that was why I couldn't get into it. But I still can't get into it.

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    CoveragePrice

    Reviewed Aug. 10, 2019

    Endurance Auto Warranty was fine. I ended up cancelling my plan, but they were easy to deal with. It just that it ended up being too much. The car was purchased for 18,000 and the warranty was gonna cost me 5,500. So, it’s like a third of the price of the car. There was a payment plan, but it was 250 down and then 190 a month. That was like a whole month of car payment. And it’s not just them. I’ve talked to other companies, too. It was the same price. It’s just that it’s an expensive car when you first buy it, but as the years go by, the value of the expensive cars goes down really quick. So, you buy it for 18, it’s only worth 18 if you sell it, but then you’re paying 5,500 for a warranty. It’s crazy. I got five years of payment on the car. And an extra coverage is smart if it’s cheaper. Other than that, everything was good with the Endurance reps. They were good about everything, even with cancelling and returning the money.

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    Verified purchase

    Reviewed Aug. 10, 2019

    I had a warranty before with my old vehicle and I felt like it helped me feel more secure if I had any breakdown. I was looking at the best companies online and Endurance was the one listed. The rep I dealt with was pretty good too. She explained the package clearly. The payment is a little bit higher than other ones but I have a BMW and that's probably why. Still, the payment is reasonable. I can afford it.

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    Customer ServiceClaims HandlingRefunds & Payouts

    Reviewed Aug. 9, 2019

    I purchased a policy with Endurance in 2018. I now submitted a claim and have been told by Johnny, Customer Service that my policy is null and void as there is discrepancy with the mileage as shown on Carfax and he accused me of "rolling back the odometer". When I purchased the insurance plan on March 12th, 2018 I explained that the car was in Canada and I need to ensure that service work could be done in Canada. I was told that this was not a problem. I am now being told that "because some Canadian mechanics reported the mileage in Kilometers instead of miles this was causing an issue." I then emailed copies of all service invoices since the vehicle purchase date which clearly show the mileage beginning with 17,673 miles on 06/04/13 to 70,070 miles today.

    I have asked for a copy of their Carfax report and was refused that. I also asked for written notice as to why my claim was denied and insurance cancelled and was told they do not have to provide that. I am currently trying to get my money back as I should NEVER have been sold this policy if having the vehicle serviced in Canada was an issue. DO NOT buy from them - they are insurance scammers.

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    TechPrice

    Reviewed Aug. 9, 2019

    I have an auto warranty on my other vehicle and I purchased that one back in 2004. Fortunately, that one has 100,000 miles unlimited time. On the other hand, the warranty on my 2015 truck had already left after three years and it has five years powertrain that's coming up this coming year. Since I have extra cash, I thought I'd buy an extended warranty on the vehicle. I searched and called different insurance companies and even went to different Ford dealers here. What they were offering was totally different and a lot more expensive. That was when I went to the Better Business Bureau and I noticed that Endurance had a good rating in there so I chose to go with them instead of the dealer. Purchasing the warranty went very well. The rep was very informative.

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    Reviewed Aug. 9, 2019

    I had Endurance Auto with my BMW before. I never used it, but I wanted make sure everything with my current car is covered after the factory warranty and got it this time too. I thought the monthly payments were gonna be a bit cheaper, but I won't complain about it. Endurance lined everything up for me and the details about the warranty were good.

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    Verified purchase

    Reviewed Aug. 9, 2019

    I was looking around for auto warranties and when Endurance came up, I started talking to them and they sounded reasonable. The rep was very nice and knowledgeable. He was pushy but I expected that. Other than that, we haven't had any issues. I would recommend them.

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    Claims HandlingCoverage

    Reviewed Aug. 8, 2019

    Endurance Auto Warranty is very legit. The prices was low and the coverage that they offered was pretty good compared to the average broker, little small mom-and-pop type warranty places and those scam places that don't fix anything on your car when they're really broken. Two weeks after I got the coverage, my AC broke, but I couldn't make the claim at that time. I gotta deal with it on my own, but I couldn't fault Endurance for that. But I have their coverage for extra precaution.

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    Price

    Reviewed Aug. 8, 2019

    The rep of Endurance seemed very knowledgeable and was very thorough. They told me what the downpayment and then the monthly payment was. They just gave me one set of price.

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    Customer ServicePrice

    Reviewed Aug. 8, 2019

    Purchasing the extended warranty from Endurance was very easy because I had plugged in my information on the their website. And as soon as I put in the information and hit “Submit”, the phone rang and it was somebody from Endurance. I was so shocked because the other people that I dealt with before, CarShield, took their time in contacting me. Also, the price is so expensive with CarShield. Even if they said that they were making a discount, it is not a legitimate discount. Also, CarShield was kinda pushy and I was talked right down to.

    Everything went so smoothly with Endurance. The price was reasonable. Everything just flowed, and that’s what I like about Endurance. I also told about Endurance at work about it. I told them that I like the way they operate and they’re not trying to beat you on your head as far as taking your money. Endurance was not necessarily cheaper but it was more reasonable. Everybody else wanted 300 dollars every month, which was ridiculous. I will recommend Endurance to anyone just to see if they can help them. They’re real down-to-earth. They talk to you, and let you know what you really need. They are not trying to nickel-and-dime you. I’m more comfortable with Endurance than I was with CarShield.

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    Reviewed Aug. 8, 2019

    I did some research and Endurance Auto was high in the ratings. I picked their company for my car's protection and I got the warranty a month ago. They worked with me on the payment plan and it was okay.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com