Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed Feb. 20, 2020
I needed a warranty for my Jeep. My plans did not allow for extended downtime if I broke down. Health concerns have delayed my departure indefinitely. When I called to cancel I was treated nicely and the refund came much more quickly than they had promised.
Reviewed Feb. 20, 2020
I was reading reviews and Endurance had the best reviews of anyone I’ve seen. I usually go by what people say so I chose Endurance. Everything went smoother than I thought it was gonna go. I never received my package in the mail, but I got it online to print off all the stuff. The signup process was very convenient. The rep was very detailed about what I would be getting. I was still unsure about some things, but it was very, very simple. He laid everything out, told me what to expect, the date and how long it might take to use it. They were really good at getting the price down for me because my biggest concern was the price. The price kinda shocked me, so I was very happy about that. He did everything in his power to try to get me a discount.
Reviewed Feb. 20, 2020
I’ve read a lot of good reviews about Endurance Auto Warranty. It was one of the top five warranty companies so I signed up with them and everything went fine. They got my information and all that they did was straightforward. The payment plan was okay. It ain’t bad, but they went up about $78. If I ever have to file a claim, it's easy to do. They said to just get in touch with them and they will get in touch with whoever I’m gonna be dealing with.
Reviewed Feb. 20, 2020
My wife bought a new vehicle that was used and no longer covered by a warranty so getting one seemed the right thing to do. If I go by what people told me, Endurance is the big game in town if you were looking for something that was bumper to bumper type of coverage. I did that and the rep was pleasant and informative. She answered all my questions unlike the last company that I dealt with that I had to cancel my policy within 30 days. She didn't lie to me, which was good too. She did a great job with just her spoken voice and inflection. Her ability to answer questions well is topnotch. I appreciate that.
Reviewed Feb. 19, 2020
I was given a wrong number to call by one of your reps. When I called back They said I would be transferred but I was disconnected..I had to call back a third time. The last rep was at least helpful but I was told I have to purchase the key and then send in my receipt. I thought it would be handled through the dealership.
Reviewed Feb. 19, 2020
Out of the three that I’ve had, Endurance’s coverage was the best. The price is about the same with other providers but the coverage is better. They covered other things that my other policy didn’t. The representative went over the full coverage of everything that was covered and he answered all my questions. The booklet I got also tells me how to file a claim, the phone number and all the information I need to call.
Reviewed Feb. 19, 2020
I was looking online and I saw a program called Protect My Car but they're a third-party that has insurance out there. In everything that I looked up, Endurance was on the high list. They were good so, I decided to go with them after all my research. The rep was very informed, knowledgeable and helpful. She explained everything fully and thoroughly. They took my debit card right over the phone and now, I get the payments taken out every month, which is fine. Endurance did wonderful and they did tons for me.
Reviewed Feb. 19, 2020
There are 85,000 miles on my 2017 vehicle and I do a lot of driving. I purchased the warranty for it and everything went great and smoothly. The rep I interacted with during the purchasing was a good, personable guy. He was very knowledgeable and answered all my questions. I’ve got the information in my email and I feel comfortable if ever I would need to file a claim.
Reviewed Feb. 18, 2020
My car was starting to gain miles, and I wanted to keep it nice for a while. I heard Endurance had the best top plan, and I really wanted the best protection for my car. Making the payments for the warranty is automated and super easy. The representative broke down the whole policy and made sure I understood everything. Endurance is what I was looking for as protection for my car, and I got it. I haven’t had to think about worrying if anything will break on my car. There's peace of mind. Everything’s been pretty great so far.
Reviewed Feb. 18, 2020
The coverage Endurance gave me was better than the others and the mileage I had to obtain was a little bit more reasonable than the others. They are a good company.
Reviewed Feb. 18, 2020
ConsumerAffairs has been around for a long time. We can trust them, and I trust what they say. The Endurance rep was very polite, and with the funds that we had, worked with us for us to acquire the policy. They said that they used quality parts. I read in the packet that they said they weren’t gonna use secondhand or lower-quality parts. But now all of a sudden, when I got the paperwork, they said they could be substituted. I really wanna know why because I wouldn't have bought the policy if they accepted lower quality parts.
I’m not going from a NAPA part, which has a name brand part, to an inferior, cheaper part. And along with that comes a wheel bearing which would go in a year, and a NAPA part is guaranteed for three years versus that. What are you gonna be doing? Every time I take my vehicle in, it’s gonna cost me $500 every time. So, I’m not happy about that. If you want your policies to be bought, follow through on what you originally say, because that really got me aggravated.
Reviewed Feb. 17, 2020
Auto warranties help split the cost of repairs. And after comparing what providers would be willing to repair on high mileage vehicles, I decided on Endurance. I've sent out some texts and emails, and I got some feedback from who already had it. Then when I purchased it, the reps that I dealt with were very thorough and knowledgeable. The cost, however, is by far the most expensive warranty I've ever purchased. Other than that, everything was done pretty well.
Reviewed Feb. 17, 2020
At the time that I got the Endurance insurance, my car's alternator went about three weeks later. I needed the money to get her up and going, and I'm like trying to pull money from here and there. I lost my job. I'm trying to do right and get it right. But it's like every time I'll take two steps forward, they will slide me back five steps back. I had to cancel my warranty out. It was within the same month.
I was going through my mail and I saw that in the beginning part of April, Endurance sent me information because I was inquiring about it way back then. If I would've gotten Endurance last year, I'd be fine today with my fault. I had a 1997 Dodge Intrepid somewhere around 2003. When it would break down, I would always be paying out of pocket. One time, I saw a commercial for fixing a vehicle. Sometimes, when you see stuff on the commercial, all of a sudden, it'll show up, and then it won't show up anymore. And every time something would show up about a car warranty, I would always miss it. I needed it even back then in the middle part of 2000's. I was like, "The next time I see it and I have a car, I'm gonna look into it." And that's when I saw Endurance. Their reps were very knowledgeable. They did their best and they gave me the best payment plan I could possibly think of.
I've been telling everybody that they need to get a warranty for their car, and I'm trying to tell them about Endurance and what it offers. A lot of people are like, "But I have insurance." You have insurance for the outer body. This is under your hood insurance. So in case something goes wrong under the hood, depending on what policy you get, if it's your engine, your electrical, your alternator, your battery, they will cover that. You'll just pay it like you do your regular insurance. The difference is they will work with you. I have a friend who just got her a new car, a 2020. I'm so happy for her, and I'm trying to convince her to do Endurance. Once my car gets fixed, I'm calling back. I was very satisfied with Endurance.
Reviewed Feb. 17, 2020
So far, Endurance's Premier Plus package has been great. It covers the engine, electrical, and drivetrain. My mom looked it up for me. I got an older truck and some of the parts are very expensive. I needed a warranty. From my understanding, it was what I could get for the year and age of the truck. The major one I was really looking for was the drivetrain, electrical, and engine coverage. So in a way, they offered that to me. Although it's a little bit more expensive, we're saving money in the long run. Overall, talking to the sales rep and getting what I wanted was an awesome experience.
Reviewed Feb. 16, 2020
I haven’t had problems signing up with them. My problem came up once I tried to cancel the contract. First off, I was put on hold for 15 minutes. I kept getting transferred to different folks. When this guy finally answered and claimed to help me, he called me a liar. He asked me why I wanted to cancel and I told him why, but he told me that he thought there was more to it than that. He was telling me, “If you don’t calm down, I’m gonna put you on hold again.” He called me three times. He was a real jerk. My mother was in the hospital. I didn’t have time for his bullcrap and he was giving me a really hard time. I finally talked to a supervisor, and she supposedly cancelled it for me.
Reviewed Feb. 16, 2020
Endurance was very kind to me and gave me a very good deal. The rep was very detailed and elaborated a lot on how the plan and the payments worked. He was very convincing. From what he said, my car would be covered bumper-to-bumper, mechanically. They also said that they would cover me with a backup car in case my car needed some work done through the warranty. It’s always important to be able to have transportation, especially if you’re working. So far, I’m pretty satisfied with the package.
Reviewed Feb. 16, 2020
I don’t wanna pay a bunch of money. If something breaks down within the next few years, I want it covered. I checked Endurance out and they got a good rating from Consumer Reports. I also checked out the ConsumerAffairs website when I bought the warranty. I looked it up because ConsumerAffairs gave it an excellent rating. I even looked up Endurance after the fact that I already had bought it, and they gave it a A1 rating. The rep was very professional. He told me everything about it, and that was about it. I find it very good if something major breaks down. Not even something major. It pretty much covers a lot of stuff. It doesn’t cover something like brake pads as they go, but it probably covers the labor. I might have to pay for the part.
Reviewed Feb. 15, 2020
The process of getting a policy from Endurance was easy. The individual who sold it to me was a little off. His presentation was okay, but he wasn't that in tuned with what was going on. I had to remind him a couple of times about the things that I was looking for. But other than that, he took care of it and we got it done. He did a good job. The price of the policy is right and everything has been very good.
Reviewed Feb. 15, 2020
It was my first time purchasing an extended warranty and my experience with Endurance Auto Warranty was good. I just did it on my own and I did everything over the phone. It was detailed. I just have it as a preventative thing. They gave me a monthly payment plan based on the type of vehicle and the year on it. I've only talked to their customer service from the time of purchase and then another time just to inquire about the materials, if I was receiving materials as far as the description and the agreement. So far, everything is okay.
Reviewed Feb. 15, 2020
My auto warranty will be expiring in June. The car will be three years old and since it only had a little over 40,000 miles on it, I decided to keep it for a while. I checked with one other company and with Endurance, and Endurance was a bit cheaper. Signing up with them was fine but the plan could’ve been cheaper. My personal opinion is you ought to trade cars every three years. You wouldn’t have to ever have one of those extended warranties. But cars could be worked on and I didn’t have to worry about them now. I could fix them.
Reviewed Feb. 14, 2020
I got a warranty on my truck and I wasn't satisfied so I changed to Endurance. I had two claims on the Ford. Endurance paid one claim without any problem. The other claim didn't go so well though and they didn't pay it off. Still, I'm satisfied with what I have right now. I also have another vehicle covered with them.
Reviewed Feb. 14, 2020
Endurance Auto Warranty was number one when I went online so I got them last January 29. Every single step was explained to us. The rep told me what the rate was, how much it is per month and what type of warranty I will have. It was a great experience.
Reviewed Feb. 13, 2020
I wanted to make sure that my car was covered for anything needed in the future. My car being a hybrid having a warranty is valuable because it needs electrical coverage. The reps of Endurance were good. They gave me pricing based on my needs and walked me through the whole coverage part.
Reviewed Feb. 13, 2020
I had put out an inquiry and Endurance Auto Warranty was the first to respond, and I signed up with them. They were able to give me a higher mileage amount, but I don't wanna get rid of my car yet. I like it, but I drive a lot. The payment was fine. I set them up for auto pay. Unfortunately, it goes to a credit card. I just pay with my credit card, but l'll deal with it.
Reviewed Feb. 13, 2020
My warranty had expired and I figured that the cost of repairs on my car would be expensive. Using a warranty would be smart and the rate that Endurance was offering was feasible. The reps explained the warranty thoroughly and they were helpful in helping me determine which one I would get.
Reviewed Feb. 12, 2020
We were ready to start using our truck a little more. We liked how Endurance was willing to cover the truck at the mileage it was at and with the way I intended to use it. The reps were very good and knew what they were talking about. They had all the information and were able to answer all of my questions.
Reviewed Feb. 12, 2020
When I was looking for an auto warranty, I went first to the consumer bureau and it said that Endurance would be best. I got in touch with them and the interaction with the rep was very sales-oriented. It was a stressful call because I had to keep negotiating with him back and forth. I had called several times because with all the decisions that I make, I had to run it by my husband and make sure we were on board. The rep kept saying that if I didn't take this price at this time, he won't be able to offer it to me again. Still, everything went pretty good and everything was in order. I have an older car and that's why I got the warranty because in case anything goes wrong, I'm gonna need to use that.
Reviewed Feb. 12, 2020
I went on Google and put in top five most reputable extended warranty companies, and Endurance came up within the top companies. So I gave them a call and I felt really comfortable with how straightforward they were with everything and pulled the trigger right on the first phone call. The rep explained the coverage in very simple terms and very easy to understand. There was absolutely no confusion at all. I was very satisfied. The way I looked at things is that the easier something is to understand, the more honest it is. When people try to complicate things, it’s when things get in the gray area sometimes.
Reviewed Feb. 12, 2020
I did some shopping around for an extended auto warranty and ran up with high-pressure sales from a competitive company. They wanted me to sign up right then. I told them to send me a quote and let me compare it with other companies. I knew they wouldn't do that so I hung up on them. When I called Endurance, I got a friendly voice and no pressure. I liked the attitude of the salesperson. He wasn't trying to close the deal and make his commission really quickly. Furthermore, their price was $300 cheaper. Between, the pleasantness and a bit of savings, I was happy with Endurance.
Reviewed Feb. 11, 2020
I would not recommend this company because according to their salespersons they only offer seven year extended warranties on vehicles and they cost $5100. This is unacceptable considering CarShield who offers no expiration date warranties.
Reviewed Feb. 11, 2020
I inquired about two different extended warranties and decided to go with Endurance. Their price was a little bit lower and competitive. Also, it seemed like I could understand exactly what was involved. Their rep was okay too. They covered everything I was interested in finding out and I couldn't ask for anything more. The payment plan was acceptable and I felt like I could live with it.
Reviewed Feb. 11, 2020
I read the reviews on Endurance and I decided to go with them. The reps were nice and explained everything.
Reviewed Feb. 11, 2020
I got the insurance that I was looking for with Endurance Auto Warranty. The person that I spoke to on the phone was very professional, very courteous and informative. They answered the questions that I asked of them. They even gave me all the scenarios on how I could better use the services when needed, if needed. They gave me a sense of security of knowing that my car is gonna be in good hands and also their credibility from all their people that were responding. I was very happy from the service that we were receiving.
Reviewed Feb. 11, 2020
I ended up purchasing a warranty through them and it went smoothly. There wasn't any issues.
Reviewed Feb. 10, 2020
When I looked at Endurance, they have a four and a half star rating and I liked some of the reviews of some of the people that had them. Plus, the price was decent. It’s a $100 a month. The person who helped me was very professional and courteous, and I didn’t have any issues with him at all. If I had any questions, he answered them right away. Having the warranty is definitely a peace of mind. It’s a diesel truck and I’ve already passed the 100,000-mile mark, and I still have four more years to pay on it. It would be tough to make the payments plus pay for the truck if it breaks down. Also, the customer service is great.
Reviewed Feb. 10, 2020
I recently purchased a BMW. This is my first semi-luxury car. My parents were telling me that I should be getting a warranty for it. Endurance was the top warranty provider when I went online. Their person I first spoke with was cool. She really kept me informed and was very flexible as far as my down payment ‘cause that was my main struggle. But she let me know all my options and made me feel that there was just more to get from Endurance than just a warranty. But I was misinformed about my deposit as far as what was gonna be charged.
I was told that the rep was gonna take out $100 deposit and then take the remaining or 214, and then, there’s like the remaining of the 400. When I called them to change my card that I wanted to use the deposit on, they were saying that my card was gonna be charged 374. They got me set up with my whole account and they were telling me that it was gonna be 214 and then I heard 375. So, I was just a little confused. Other than that, everything was pretty straightforward. When I got my little warranty card, it came with all the information as to what was included in my plan. It was very organized and it was really broken down wherein anybody could really understand. So it won't be as hard for me if anything will happen.
Reviewed Feb. 10, 2020
Endurance's rep was professional when I called. But then, the reps from there really try to push their warranty up on me instead of letting me make up my own mind. The rep whom I spoke with told me what I had to put down and what the cost would be a month and I agreed to that. I told him I wanted some paper work 'cause I keep those and he told me that I would get that in five to seven days.
Reviewed Feb. 10, 2020
With the type of car I bought, I wanted to make sure I had extended coverage for it. When I Googled "best extended warranty companies," ConsumerAffairs popped up as a third-party engine that made recommendations. I instantly went up there and found a lot of companies there. The first time I gave it my information, it gave me Endurance. The next time I put in the same information, with the same car, it gave me CARCHEX. The next time I did it for the same car, it gave me somebody else.
I also recently put my name in a database looking for something else. There was something and all of a sudden, calls, email and texts. They shot it out to a hundred people. It was down to Endurance and Carchex. CARCHEX was running the commercials and I almost went with them, but I saw that Endurance was its own administrator, which was what tipped it for me. I still ended up with an Endurance that was serviced through somebody else. I don’t make a dollar decision very quickly and at that point, I was tired of shopping.
I talked to a couple of reps and it took me over three weeks to finally make a decision. There was a lot of cold calling back by Endurance and some of the others. I also was given the name of a guy who had given me a quote and was gonna give me a certain discount if I buy at the end of the year. Some of that was a bit pressuring. Then when I asked for a discounted rate, they took the fact that I was a retiree into account and AARP member. They didn’t really offer really much in that regard, but I thought it was okay. The policy cost about five grand so I went ahead and said, “Let me get this off of my to-do list.”
Reviewed Feb. 9, 2020
Endurance is really good in the reviews I've seen. Their customer service is also great. Everybody was nice and they explained everything. Setting up the payment plan was not hard at all and the quality of service I’ve received so far is good.
Reviewed Feb. 9, 2020
The warranty for my new car expired. So I needed additional coverage. Endurance Auto Warranty gave me the option of 60-month 75,000 whereas others were just 60-month 60,000. Their specialists were pretty good and convincing. Everything went well. They did promise a gift card, but I haven’t received that as of yet. Other than that, I got the packet that they sent to me and I had made my deposit.
Reviewed Feb. 9, 2020
Everything went easy when I purchased my warranty from Endurance. The reps whom I spoke with were knowledgeable. They explained all the benefits and told me how to file everything properly. One selling point for me was how they're willing to negotiate the payment to a payment plan that I'm comfortable with. I was trying to keep it under $100 a month and that's what we ended at.
Reviewed Feb. 9, 2020
I had American Shield and read up on them, but it wasn’t really favorable so I switched over to Endurance. When I looked up the comments on them, it was pretty favorable. And the ratings were all good. Also, the rep was very knowledgeable and explained everything. Having it is really important. The car is a nice Camaro and if anything goes wrong, there will be a warranty out on it and I’ll be able to get it fixed.
Reviewed Feb. 8, 2020
My momma's got a car that's with Endurance and she was telling me about them. I got them and they're a good company. They're reliable and I'm very satisfied with them. Others should get Endurance because regular insurance just covers accidents. You need some kind of insurance to cover your car when it's time for it to get fixed.
Reviewed Feb. 8, 2020
Everything was good when I got my Endurance warranty. I looked at the fine print then I did the purchase since I got a used vehicle. I spoke to the acquisition agent and the Endurance people were helpful.
Reviewed Feb. 8, 2020
With the type of vehicle I have, it’s hard to find a coverage for it. Endurance said they have a coverage for my vehicle. The signing up was pretty friendly and nice. But after I read the contract, I didn’t really like it. I don’t know if I wanna keep that within the 30 days. Their fee is quite high and they have tons of exclusion that I may need. Their contract is kinda very broad and confused. Let’s say the oil in the engine is excessively leaking, they won’t cover until the engine eventually stops working. I don’t think those are good coverage by doing that. Also, by the time a dealer or a shop tries to be authorized, if they feel like they wanna pay, they pay for it and if they don’t wanna pay, they deny it. But Endurance does have some good things. There are solid protections on the engine and transmission and their coverage in there. They are supposed to be the way they are.
Reviewed Feb. 8, 2020
I looked into extended warranties since I plan on driving my vehicle for a very long time. Endurance was recommended by somebody over the internet and the reps were fine. They sent me a booklet to read then I set up payments, which was an easy process.
Reviewed Feb. 7, 2020
I signed up for Endurance. I did a little shopping around, compared plans and thought what they had was good. I have a company who does my payments for me and the process is good.
Reviewed Feb. 7, 2020
I leased a car and the lease wouldn't run longer than the factory warranty normally, but I'm also just offered a new job, which would make the mileage on the car significantly higher, well above the warranty, and I've been stuck with really large bills before. So I called and got the additional warranty from Endurance. Their rep answered a couple of my questions wrong. I found out later.
I asked him a bunch of scenarios, and one scenario I asked him is if I were to break mechanism of the door handles would it be covered. He said, "Anything mechanical in the car and anything electronics in the car is fully covered." But there's a clear part of the contract that states that is not covered. There are exclusions. And some of the exclusions, I even asked specific questions about. But he was a nice guy, and Endurance has a good coverage. It's gonna cover what I need, except for the part that he said it covers and turns out not, but that's not that big of a deal.
Reviewed Feb. 7, 2020
It had more options for what I was looking for, and then my wife purchased it. It was a good experience. I haven't had any issues.
Reviewed Feb. 6, 2020
I signed up for this company back in April 2018. I paid nearly 2000 or more. They never filled a single claim, not one. When I went to cancel they gave me a tenth of what I paid. Lied about the amount not once, but three times. They just took my money and walked away with it. I am very upset.
Reviewed Feb. 6, 2020
Endurance's warranty was pretty expensive even though the rep discounted the price. I kept wanting to suggest I was gonna shop around a bit, but he didn’t want that to happen, so he discounted the price a couple of times, so that absolutely helped. It still ended up costing about 3 grand for 50,000 miles though. Still, signing up didn't take long. There was a little multi-step, which was kind of a surprise. But then, I haven't gotten any kind of documentation or welcome package from Endurance. I don't have any account information either.
Reviewed Feb. 6, 2020
I have a 2008 model and I know something might happen with the vehicle so I got a warranty from Endurance. They have good customer service. Their reps were confident and explained what I understood that the extended warranty would be.
Reviewed Feb. 6, 2020
I was told their coverage was the best and they cover most of the maintenance issues that other companies don’t. I have a BMW and I was told they put in actual foreign parts, but things haven't been that great. I understand the sales guy was trying to make a sale, but he was trying to manipulate the conversation and he was overtalking me. When I was asking him information, a couple of times, I caught him making false information that his manager corrected for him. It has taken me two and a half weeks to get Endurance to send me the contract. I have the template, but I don’t have my active contract which has my name and the VIN number. I don’t even know when my next payment is. I need them to give me the contract for my car.
Reviewed Feb. 6, 2020
I was looking for a warranty for one of our cars that I had purchased that was used. I went looking and Endurance Auto Warranty seemed to give the best rate for what they offered in their package. Their reps were very knowledgeable of the product they were trying to sell. They were very conscious of telling me that the warranty was not starting for 30 days, and the amount of miles that was needed for the car and what was included if the car lost its speed if that was something that was covered on the extra part of the warranty.
I wish I could see clear documents. Their document was hard to read. I understand listening to it, but I wasn’t able to get any documents before signing over to see what the offers were. You couldn’t see anything until you actually gave money, which was a little weird. You'd be able to cancel it, but the whole idea was to get something that was comparable to see. You wanna read that fine print to make sure that what you’re getting is what you’re getting and it’s available when you need to use it. They only let you find out later when you use it that that's not true.
Reviewed Feb. 5, 2020
I wanted an extra warranty because I'm a mail lady and I needed it. Someone else called me one day and was trying to sell me some stuff, and I purchased it. Then they sent me the stuff in the mail with this little card where I could call. My car started having problems, so I called that number and it was all a fraud. No one ever answers. Then I got on ConsumerAffairs and asked which one was the best one to pick, and they said it was Endurance. They They took care of everything that I needed and all my questions.
Reviewed Feb. 5, 2020
Endurance Auto Warranty was the cheapest one I found and the one that had the best coverage. They were really helpful and everything went good. The process was really easy and the extended warranty wasn't expensive.
Reviewed Feb. 4, 2020
Endurance Auto Warranty customer service was very help and honest. They have true mechanics dealing with the repair shop and customers so I talked to someone that understands the problems and not just following what they read in a book.
Reviewed Feb. 4, 2020
The problem was it was not the company I had a contract with and the guy tried to sell me another contract even knowing I had coverage. This is a common Bait and switch tactic....by sending bogus mail and making it sound legitimate!!! Consumer beware....OF ENDURANCE OR mydirectwarranty.com.
Reviewed Feb. 4, 2020
I have a commercial vehicle that I purchased a year ago and it doesn’t have a warranty on it, and because I drive it a lot, it would make sense to get an auto warranty. I searched online and Endurance came up as one of the best insurance companies to use. When I enrolled with them, it was a positive experience. But then when they wanted to confirm everything and they got me to another specialist, the original person missed the fact that it was a commercial vehicle, so the prices change to reflect that. They quoted me one price and then I got another price because it's a commercial. They said it's gonna be an additional cost for that. But it was fine.
Reviewed Feb. 4, 2020
The warranty I had on the vehicle was expiring, so I wanted to make sure I had it replaced before it happened. I did a search for the best-rated companies and Endurance came up on top. They were very helpful and very polite and I was very satisfied with their package. The sign-up process was very easy. They explained everything very thoroughly, so there was no confusion about what I was getting into.
Updated review: Feb. 18, 2020
Endurance contacted me and gave me a few options they believed satisfactory. The options are a huge loss to me, especially for a warranty I never used, and it will take almost 2 months for me to get my money back but it's better than nothing. Overall it was a nightmare dealing with this company and they will only work with you once you post something on here. Every time I see their ads now it makes me sick because I know they swindled me out of a lot of money!! For people looking to buy this warranty or any others please look at the most helpful reviews and you will see all the bad reviews!!
Original Review: Feb. 3, 2020
Purchased a warranty over a year ago had some many billing problems with this company I honestly wasn't sure I even wanted the warranty anymore. Just went to make a claim and now they tell me my $5000 warranty is null and void because I started driving Uber last month. I was never told it would be an issue even though I had told a few of the people I had talked to I was considering it. I have never used this warranty and now it's a $5000 paperweight and they won't do anything about it. Avoid this company like the plague. They will do anything and everything to get out of covering your vehicle. Lookup United Car Care 'cause that's who they use as the actual warranty company.
Reviewed Feb. 3, 2020
I put in day month and time to call in three different ways and got back a generic message. I don't know how you can not know what FEB 03 after 3 pm means. IF you can't get that right how can I trust you to get a claim right.
Reviewed Feb. 3, 2020
The customer service of Endurance Auto Warranty was good. I went with them and I’m still looking at Jeep, but right now, they offered the best price, so I’ll be staying with them for a while. I also felt very comfortable with the way their rep explained the coverage.
Reviewed Feb. 3, 2020
I don’t have any warranty on my vehicle and I got insurance in case something would happen. Endurance was the one who popped up and dealing with their rep was all right. So far, I’m happy.
Reviewed Feb. 2, 2020
My vehicle is high in mileage and I’m not ready to sell it yet. Its original warranty ran out, and so I decided to get extended coverage for it. I looked at a couple of different companies online and what I read about Endurance online helped me choose. I went with them given their reputation, and then when I talked to them, they were friendly and they did a good job answering my questions. I felt like I didn’t have any question once it was done.
Reviewed Feb. 2, 2020
I typed in Google “the best auto warranty company” and then Endurance Auto came out. I called them and everything went fine when I signed up with them.
Reviewed Feb. 1, 2020
Endurance had good reviews and the lady that I spoke to had great customer service and they got me signed up in a timely manner. The coverage fits what I needed. And the payment was a good option and a decent amount.
Reviewed Feb. 1, 2020
I'm reaching retirement age and I'm on social security, so I'm not gonna have a lot of money to go out and buy a new car. The prices of the new cars were exceptional. I take good care of my cars, and with limited funds, I felt that having an extended warranty is a good way to at least get a couple more years out of it. Endurance offered a good program and they covered the major parts, so I was happy with it.
I checked out a few other providers and some things were a little better with Endurance while some things were the same. But it was the guy that I dealt with who really convinced me. He was phenomenal. I felt very comfortable dealing with him. I had one company that was pushing me to sign, but this guy from Endurance didn't push me. He said I can call him back when I'm ready and if I have any question. I had a couple of questions, which he answered, and I was happy with it. Based upon the miles on my car, and I understand the package is limited in as far as what they can offer. I wish they could offer a little bit more but, unfortunately, the miles on my car are so high, 140,000. This is the best program available for my car, so I have to be satisfied with it.
Reviewed Jan. 31, 2020
I purchased an extended warranty through Endurance. They are very nice until your car breaks down. They made multiple excuses as to why they couldn’t cover the services. The service shop repairmen said as he tried to explain to them what was wrong they hung up the phone. When I called to speak to a manager he didn’t believe his representative hung up, he told me that I was going to stay on hold until I’m ready to listen to him. Not only are they scammers they are very disrespectful. Spend your money elsewhere with a REAL extended warranty.
Reviewed Jan. 31, 2020
Anthony was very knowledgeable, polite and appeared kind hearted toward my needs. We need more people like Anthony. It shows that he does like what he is doing and that's helping people to get the best quality warranty that suits them.
Renee
Reviewed Jan. 31, 2020
My car has gotten 5,000 miles, less than a hundred grand on it, and I went online and started looking for people that offered the warranties. I talked to three then I looked up Endurance online and they were about as close to excellent as possible. The young lady that I talked to was very efficient telling me the program. She had a very good explanation. She asked me if it would be okay for her to call me in a week and what would be a good time to call. I told her at 6:00 PM. She called and we discussed a few things. After I looked at the three programs, hers appeared to be the best so I enrolled.
She told me that my payment would be due on the 21st of the month. I asked if she could make it on the 25th instead because my big IRA payment would come in on the 22nd of the month and that I got a couple of things in case it would end up on a weekend then it would come in a little late. She said there was no problem. However, when I got my welcome letter, it said the 21st of the month so I called in and explained it to the young gentleman that I spoke to and he said that he could do that. I also told him to make sure I'd get a letter that would say that has been done. It's important to me that I have proof that I talked to somebody. He could do that as well. I’ll probably receive a notification that it’s the 25th of the month in the next week or so.
Reviewed Jan. 31, 2020
I have an older vehicle and I don’t have that many miles on it for its age and it's out of warranty, so I decided to start doing some research and get an extended warranty. I went with Endurance, and my experience with their rep went really good.
Reviewed Jan. 30, 2020
I had trouble with my password being accepted. They were very helpful to get me logged in. The gentleman took the time to help me change my password and get me logged in to my account. He was very polite and patient with me. It was a good experience being the first time to contacting you.
Reviewed Jan. 30, 2020
I have a son who called Endurance, and he said that they were like a good company. When you get extended warranties out here, you’re just gambling. And I’m not sure Endurance is perfect, but just hearing somebody speak on Endurance gave me a little more confidence than I had out of all the people out there trying to provide extended warranty to people. Their rep was a good salesman. All of the salesmanship sounded good to me.
Reviewed Jan. 30, 2020
My manufacturer's warranty ran out. I did my research online and Endurance seemed to be the best policy out there. The person I worked with was very informative and pleasant to work with.

Reviewed Jan. 29, 2020
Endurance worked with me on the cost of the replacement of the two tire pressure sensors that required replacement. Discounting the remaining payments to them. I appreciate their help being on a fixed income.
Reviewed Jan. 29, 2020
The representative I spoke with was very helpful. She answered all of my questions regarding the contract expiration, and also warranty transfer instructions. She was very informative and very polite.
Reviewed Jan. 29, 2020
Everything went great during the purchase process. They said they were going to mail a little contract deal, but they emailed it to me. I kept wondering about that, but we finally got that straight. They also said I was going to get some coupons, but I have never received any. Still, overall, everything has been good.
Reviewed Jan. 29, 2020
I just bought a Mercedes, which was almost out of warranty and if anything happened to the car, I needed coverage. One of my friends referred me to Endurance Auto Warranty, so I knew they were a great service. The purchasing process was transparent and easy. The customer service was very helpful and knowledgeable. Any question I had, they answered perfectly. The payment plan was affordable. Overall, everything was perfect.
Reviewed Jan. 29, 2020
I looked at the ratings on the various companies and I liked the rating of Endurance as well as the reviews. Dealing with the rep was excellent and signing up was relatively simple. It was very informative. I feel comfortable with the plan so far. I’ve paid about a month and the bill comes to the house.
Reviewed Jan. 28, 2020
PLEASE STAY AWAY! At this point I feel like I was scammed out of my money with this contract. They always find a way to not pay for repair. My current claim has been denied because the claims adjuster states that I do not have coverage for my repairs due to the diagnostic code of failure. THIS IS BULL! My mechanic has reported to them clearly that I have a oil leak due to the oil pump leaking which in return causes my gaskets and seals to be affected as well as my timing belt and water pump needs to be replaced.
Long story short they keep telling my mechanic that this is not covered!! When I HAVE THE SELECT PREMIER PLAN and it says it is covered unless it is stand alone which is it not. They try to scheme their way out of a claim and it seems like you literally have to say the exact right words in order for them to even come out and look. They just flat out denied my claim did not send in an inspector just DENIED it and kept stating that they do not cover gaskets and seals stand alone but the issue is not stand alone people.
In addition I called and spoke with a claims representative for customers because they are telling my mechanic one thing and myself another, so I called them all on three way and the agent got rude and refused to speak to my mechanic which is odd...and he refused to transfer me to a upper management personnel, he claimed he was a manager and there was no one else to speak with!! ONE WORD TO DESCRIBE THESE PEOPLE SCAMMERS!!!
Since I have had this warranty they have barely covered anything for my car, I continued to pay because I thought it would be worth it if I had a major breakdown on my car. I have come out of pocket more than they have, they sell false promises. I will be canceling my contract and taking legal and media action soon. This is unfair to customers, they need to be investigated and shut down. I am a loyal honest paying customer that has been treated with no respect or dignity, they do not have compassion whatsoever. One positive is the towing service and rental car for 5 days but that is if they even pay your claim afterwards... This company is not worth a dime investing in... I am so upset at myself that I even spent money on this contract.
Reviewed Jan. 28, 2020
When I bought the truck, it’s in mint condition but my dad told me I should get an extended warranty because it’s a very nice truck. And so, I got Endurance. They gave me the premium plan. I have the highest plan they could have. My payment is only $98 a month. I wish it was lower, but it’s not bad. I can pay that if it’ll cover everything. The reps were very nice. I got a promotional because it was like 500 and something dollars to start the policy, and I only paid like 200.
I bought my truck about three months ago and it was perfectly fine. And we had went out of town for a funeral and it did fine. It drove good, and we came back. And yesterday, I got in it to take my daughter to school, and it started doing this really bad shuddering. So, I took it right back home and called a shop to see about what I could do to get it checked out. I have OwnStar on my truck, and they came with a tow truck and towed it to the thing because I couldn’t drive it like that. I didn’t wanna mess anything else up. It’s at James Corlew right now. They'll just contact me when they find out what’s going on. I haven’t talked to Endurance yet. But the shop asked me about my warranty. I just pulled up the app because he was asking for my card. But I don’t have a card. I just go onto the Endurance thing, and I can make payments and stuff there. I just click on the little thing, and it shows my card, and that’s what I gave him.
Reviewed Jan. 28, 2020
Endurance Auto Warranty is a good company if you need an extended warranty. The website is pretty basic, but they did a good job of answering my questions. And making payments has been straightforward and streamlined. Having an extended warranty is extremely important. I'm on the road and I drive in a car that I really like. I wouldn't want to cover any expenses that are major and I wanna make sure that if anything happens to the car, it gets taken care of.
Reviewed Jan. 28, 2020
My warranty ran out on my vehicle and when I looked online, Endurance had decent prices. The reps were very professional and I liked their attitude. The tone was not nasty. Having a warranty is very important and valuable. If anything happens, you're taken care of. People should try Endurance, listen to what they had to say and compare.
Reviewed Jan. 27, 2020
I purchased a warranty through endurance at the time I purchased my 2006 Jeep. Which I have maintained well and done all maintenance and factory recalls repairs on. I have only had it for 1 year. The engine has failed and they deny my claim. During this month long process to denial, they have never once communicated in writing. Upon enquiry for the information on their end being sent to me, they refuse to send me any information including a written denial letter. All of this sounds very fraudulent to me. Along with the month long wait and countless hours in which they had my mechanic tear down the engine, even further than needed for diagnosis so they could keep searching for a reason of denial in my opinion.
Reviewed Jan. 27, 2020
My name is Tim ** and I want to share my story of my first experience with getting service for my vehicle that has a warranty through Endurance. I've had the policy since June and I don't have a high mileage vehicle. It only has 56000 miles. I have all my routine maintenance done on time and through the dealership. I use my vehicle to drive back and forth to work and take my wife who is dying of cancer to her chemo appointments every 2 weeks. On my last oil change they found that the CV boots were torn and the control arms and front axle shaft were damaged and needed to be replace. I told them that is fine and I have a warranty program through Endurance. Provided them the information so they could contact Endurance for the repairs.
When the Service technician called Endurance they insisted I needed to bring the vehicle back to the dealership so they could have their "own" inspector come out and inspect the parts. I've had warranties through other companies and never heard of this. It's like they don't trust Factory trained technicians. I explained that I can't afford to be without my vehicle for 2 days while this "inspector" comes out. The dealership was nice enough to let me have a courtesy vehicle while the inspection was done. The 2 days turned out to be more than a week from the time the "inspector" came out and the time he submitted his report back to Endurance and Endurance told the service department they would not pay for the repairs because "as the parts are cracked" they are not completely broken.
The Service department called them and explained that if you let them wait longer the damage will be more extensive and you are leaving a customer without transportation. Endurance could have cared less. So if you want a company who is going to leave you stranded by the road with a broken down vehicle by all means chose Endurance. I'm now stuck with driving my vehicle with it making sounds when I make turns, waiting for them to give out while I am driving or paying for the repairs myself. I can only hope this breakdown doesn't occur while I am taking my wife to her chemo appointment.
Reviewed Jan. 27, 2020
When my warranty was running out, I looked into getting extended coverage because of the repairs. I went with Endurance Auto Warranty, which has been one of the best. Their customer service was straightforward and I got treated really well. I felt good about everything. Endurance offers a good price and an easy payment plan. If you've got good credit and the vehicle isn’t in good shape, you should try to get it.
Reviewed Jan. 26, 2020
I found exactly what I wanted in an extended car warranty thanks to Ms ** and Mr **! She walked me through my possibilities and he verified and authorized my decisions. It couldn’t have been easier and I wasn’t pressured in any way. Terms of contract and payments are very accommodating. My coverage is transferable or refundable if my vehicle is sold. Thank you!!
Reviewed Jan. 26, 2020
The vehicle we purchased is known for hit-and-miss as far as dependability. When I purchased the warranty, the specialist was really good. She explained all aspects of the coverage fairly well. The package I signed up for is fine, and making payments is very simple. I was very satisfied with the sign up, but the communication since then has been poor. We have made our first payment already, and I haven't received anything to make my second payment -- I’m sure it is due. I haven't heard anything from them.
Reviewed Jan. 26, 2020
My vehicle was close to be out of the factory warranty, and we had had some trouble with the car. I didn’t wanna have to deal with it, even though we had it resolved before it ran out of warranty. I got nervous if anything ever happened having to have a large bill. I just wanted the peace of mind so I looked into extended warranty. I googled Endurance Auto Warranty and read the general reviews, and I liked what I read. There was one other that I wanted to go over with, but it was impossible to get a hold of them. So, I ended up going with Endurance Auto Warranty.
Their customer service was great. The first person I spoke with was really nice. There was a bit of an element of trying to sell me on the product, but I didn’t feel it was super pushy. I said that I needed to talk to my husband first and they were good about that versus, sometimes, they try to get you and seal the deal right there. They called him also, on my request, and told him the details. And after three phone calls, we decided to go ahead with it. My husband set up the payment plan and I’ve just seen it come out directly. They were supposed to send some gift card for signing up, and they never did. So, I’m gonna follow-up about it at some point. It doesn’t really affect the product, but I didn’t see them follow-through with that, and that would be one area that could be better.
Reviewed Jan. 25, 2020
I looked at all companies and compared what their warranties were and how much they cost. It seemed like Endurance Auto Warranty covered the same kind of warranty you would get from a dealership, which was bumper to bumper. Also, their rep was very knowledgeable and confident about his product. He seemed very sure that they had the best warranty policy and that no one out there would beat them. But I wasn’t expecting to pay 150 a month, which was more than I wanted to pay.
Reviewed Jan. 24, 2020
Got they (Endurance) warranty back in I believe October 2019. Now it's January 2020 and my alternator gave out. Got the car towed to a licensed mechanic shop and was told I had a bad alternator...filed my claim with endurance, just to be denied that claim...called them and was spoken to very rudely by Daniel...searched internet for reviews, only to find out it's almost 600 bad/denied claims from other customers... I really can't believe this company is one of the top extended warranty companies that's out there....very displeased with them as a customer...

Reviewed Jan. 24, 2020
I was orginally with Toco, changed to Endurance thinking they would be better, mistake. They are worse???? They are aggressive when seeking your business, afterwards their customer service make promises to return your call, don't hold your breath! The Volkswagen service department, and my other mechanic was on hold like myself for close to 45 minutes for them to find an excuse to disapprove your service request, their towing service and rental car is worthless! Now I wish I had stayed with Toco, which wasn't any better. Endurance is horrible, and I am considering saving my money and pay for my own repairs that I ended up doing away.
Reviewed Jan. 24, 2020
I have a good vehicle. It’s only got 95,000 miles on it and I figured expenses are gonna cost me a fortune. So I looked into getting a warranty and Endurance covered more stuff on the car. I wanted coverage for powertrain and stuff like that, and they were able to fit that in. The initial payment was a little bit higher but my interaction with the rep was all right. I asked the questions and they answered it. But actually, I called them back because I don’t know if they’ve taken the money out of my account or if I gotta send them a check. As far as I was concerned, they were gonna take it out of my debit card but I got a bill which said it’s not a bill. I’m not sure how to read to it. I left Endurance a message but nobody has called me back and if they don’t call me back, I’m not gonna be happy. I don’t wanna be chasing anybody around. Otherwise, so far, it’s okay, As long as they abide by what they told me, I’m fine.
Reviewed Jan. 24, 2020
When I searched the internet, Endurance came up as number one as far as reliability and service. I called them but didn't get a phone call back from them to talk about the policy. Carchex, which came up as second, was the first one that called me and I wound up taking the policy out with them. After doing some more research, I found out that they send their services outside. I also read a lot of the reviews that said that people tried to file a claim and Carchex wouldn’t pay it. I told my husband that there were too many negative reviews about Carchex and that I was gonna cancel it.
When the Endurance guy called me, I had already done the research on them. He was very good at explaining the different policies that they had, what they covered, and the length of time we would be making the payments. My payments were lower with them than with the other one. My down payment was a few dollars more than with Carchex, but I was satisfied with his explanation and the research that I had done. I told him that I didn’t wanna take the policy out with him until I was able to get my money back from the other company. But he was consistent about calling me and checking up.
Reviewed Jan. 23, 2020
So basically you can buy a policy from Endurance and if it’s not stated that in your policy that it’ll be covered they won't approve it. Don’t buy a extended warranty thinking they will cover your car in case anything happens to it. They’ll will tell you to go read your policy. They paid 1 out of 7 things I need done to fix my car. Wish they would have told me that before I started paying them every month. Not someone I would I want to do business with ever again definitely.
Updated review: Feb. 2, 2020
My Mercedes S350 radio stopped working. Evidently the radio was the only electronic component not covered by my Select Premium policy. However, a Endurance Certified Vehicle Protection Specialist followed up with me and covered the Repair cost. I appreciate their outstanding response.
Original Review: Jan. 23, 2020
I am paying for 4 year Select Premium Endurance coverage on my 2012 Mercedes S350 sedan. My radio stopped working. Took to Landers McLarty Mercedes dealer in Huntsville, AL for repair. Endurance REFUSED to cover the radio repair of HD Tuner in trunk. I had to buy a used one on the Internet and replaced it MYSELF. Gerry **
Reviewed Jan. 23, 2020
We just purchased an Endurance Auto Warranty. Their purchase process was a little sketchy but I figured it out. The reps I spoke with seem to be fine, but they didn't really follow up very well after I talked to the first girl. She put me off to somebody else and never talked to me again. It was also hard to get information out of them. It took a week to get the contract. And then, they sent me this $250 thing that really is useless. I put my zip code into it and there's not one place that it works on. Whatever that $250 in vouchers that they promote, they should stop promoting that. I called them so they didn't have to sell me on. They didn't even have to mention that. By doing that, they made themselves look not reputable. It's something that they should just take out of their system completely. Everything was good until I got that in my email.
Reviewed Jan. 23, 2020
The warranty I had on my car had expired, so I got an extended warranty for it. I went with Endurance because of the cost and the consumer reviews. I'm on a fixed income, so the payment plan was a factor. Going through the process, they were very precise. They were direct, honest, and they explained what it covers, what it doesn’t cover. So, there was no misunderstanding. The only thing now that I’m waiting for is my insurance card. The insurance doesn’t go into effect until 30 days after you purchased it, and I’m beyond that period. So, they need to send that to me, so I can have the record. Other than that, I’m satisfied.
Reviewed Jan. 22, 2020
I bought a service contract with Endurance when I bought another vehicle. So far, they promised me a whole bunch of cool promises and free things, but I have received nothing in the mail, which is making me skeptical. If they don't keep their word, I have no problem with switching.
Reviewed Jan. 21, 2020
I had two auto warranty policies on my truck. The dealer only call the other warranty company. By the time they called Endurance the Transmission Control Module was already change. Endurance refused to pay because the dealer didn’t get per approval. Which cost me $938.51.
Updated review: Feb. 19, 2020
My written complaint on the issue received a pretty quick response from a senior member at the company. He handled the case personally from that point on. We were able to resolve all the issues I raised after a couple weeks (where we were slowed in large part by the dealership/repair facility not the warranty company).
Original Review: Jan. 21, 2020
Denied every single claim on my vehicle (4+ of them) under dubious pretenses. For a couple of the issues Endurance claimed to have found evidence the issues were pre-existing, though I could find no evidence of that. Of the issues Endurance acknowledged as not pre-existing, the company still denied all claims. A certified technician at the dealership recommended multiple repairs to covered items but Endurance refused saying they needed more information before they could approve. Multiple calls were had and more information was provided. Endurance still refused to pay. I requested that Endurance provide in writing what they would need to approve the repair. They refused to do that. We (the dealership and I) requested another adjuster go out so the dealership could highlight the issue in person since Endurance didn't accept the information provided via phone. Endurance refused to provide this as well.
In addition to the issues under dispute above, there was a special issue with the GPS antenna. I paid for the Supreme coverage with the High Tech Coverage option. In the agreement language it states that the "GPS/NAV systems" are covered under the High Tech Option. The GPS antenna has quit working rendering the vehicle NAV system functionally useless. Endurance denied coverage because one of their standard exclusions is "transmitting/transmission receiving devices". They failed to answer each time they were challenged how the antenna didn't fall under the GPS system given it is the heart of the system.
Bottom line this company is not there to help you. From my experience they want your money. They will hold it while you whittle away time and miles against your contract. They will then deny all your claims, and just refund your prorated amount having walked away with a portion of your money without providing any benefits. Oh and as a kicker, I requested a quote based on my current mileage for how much of a refund I would receive. They refused to provide that until I had jumped through all of their hoops to cancel. You can find someone better. After my experience I question the legitimacy of this business. All the reviews seem to speak about how nice they are on the phone (and they are very professional), but you are paying for protection, not pleasant conversation. Run, don't walk, to a different provider.
Reviewed Jan. 21, 2020
I have a 2015 Corolla. I’m in the snow state. I’m in upstate New York, which I have never driven in snow before. So, I wanna ensure that I have extra coverage for my car, just in case something happens. Also, everyone keeps telling me to get it. I had a coverage on before, but then I went over the miles, so it was canceled or I exhausted it. So, I had to get a different one. Endurance is a new company for me. They handled the questions pretty good. It’s a bit pricey than most places that I did questions about, ‘cause I found other places that’s like almost half of what Endurance is charging me, but the customer service of Endurance when I initially started was good and very professional and they got everything down to the T. The only problem is getting a follow-up. They did not follow up if I’m enjoying it so technically, I’m just seen as money, and that’s it. I’m like just the customer that has bought something.
Ever since I got it, I’m trying to call back to find out when does my policy actually kicks in but I haven’t got a response back. I did some Google research and it said it should be after 30 days after buying. Endurance should maybe send out a list of stuff that you’re covered for. Endurance is with Mepco and I even tried to go through Mepco but it didn't show me what exactly is covered or which company in the area that accepts Endurance. I called a few companies and they don’t accept Endurance.
Reviewed Jan. 21, 2020
The first customer supervisor whom I worked with at Endurance, Roger, was really rude. He wasn't too happy with me because I didn't like the numbers he was giving. Previously, I owned a Mercedes Benz and then I got a Jag. He referenced that but then I didn't know there should be a difference in pricing. What he said was rude and it made me feel bad. Even so, customer service rep called me back and he was really nice. The price they gave was good and we went with them. When its time for Endurance's supervisor to get on the phone, they should keep in mind that they're trying to get customers and not scare them away.
Reviewed Jan. 20, 2020
I had questions, and I couldn't get any answers. I'm not gonna pay for something that I can't get answers on. I canceled my policy and I went with someone else. They have the 30-day wait period which is fine. I understand that. But I don't drive my car that much. I've had the car about nine months now and I haven't even gotten my first oil and filter change yet. But Endurance wanted me to go 500 miles for the warranty to kick in, and I couldn't get them to change that. So I went with another company.
Reviewed Jan. 19, 2020
My husband did a package from Endurance Auto Warranty. They called me and I discussed it with my husband. He also called me and told me that he needed the check information. He knows exactly what is provided in the insurance for three years. And he said that if we needed three more years, we can redo it again in three years.
Reviewed Jan. 19, 2020
I needed something for the car and got Endurance. The other auto warranty providers were very persistent and I didn’t like that. Enrollment was very smooth and it seemed like they worked with me. I filed a temperature sensor claim and the representatives were very cordial and accommodating, but they said it wasn’t covered.
Reviewed Jan. 18, 2020
I researched auto warranty for my vehicle after my original warranty ran out. Endurance had great ratings and reviews. There have always been two factors: time and mileage. I have a very well kept vehicle with low mileage. I purchased The Endurance Supreme warranty. Yes, I had low mileage and had a 5 year warranty. At the point of sale, IT WAS NOT MENTIONED that there is a third factor for Endurance. This is how much $$ they will shell out for your vehicle. So..if you have low mileage and you are within 5 years...they have a SECRET number of how much they will pay. They don’t inform you if you get close to that calculated number or even send you a written letter informing you...you basically have no contract with them.
They have it written in the contract with terms an accountant would shudder at. It’s not based on the value of your vehicle. It’s based on some calculation they have of an average of year and make then take the lowest number of that average (never is that number anywhere near the value of your vehicle) then a convoluted calculation...in short...even tho I am within mileage and still have a 18 mos on my contract...I was informed after calling customer service while my vehicle was at the dealership for warranty service I HAVE NO WARRANTY! Give me that info before I purchase this warranty, otherwise it’s a SCAM!
Reviewed Jan. 18, 2020
Endurance has been good so far. I purchased it a couple of months and the enrollment process was simple, but I haven't filed a claim yet.
Reviewed Jan. 18, 2020
I had an excellent experience signing up with Endurance Auto Warranty. Everything was wonderful. They were the first to call and the sales rep I dealt with was perfect. He told me everything and broke everything down to me in the way that I can understand and then answered all my questions correctly. I liked the way he broke down the payments and the options I had available. Everything was professional. I was happy.
Reviewed Jan. 17, 2020
The reason I went with these folks, even though the premium per month is a little bit higher compared to my old contract, is because they're able to provide a pretty cost-effective and competitive price for the level of service that they're gonna provide. Given my driving situation – the vehicle that I’m driving, the miles that I drive and the extent of the coverage – Endurance met my needs a little better. I cancelled my old contract with the previous carrier today and everything went well as far as getting signed up with Endurance. The reps were informative. They covered all the details that I needed to know in order to make an informed decision and they did what they said they were going to do.
Reviewed Jan. 17, 2020
I was looking for a warranty and I've always gone on to Consumer Reports. Unfortunately, I went on to something else and put my information then, and Endurance contacted me and offered me a rate that was competitive in my mind. So, I went ahead and accepted it. It was not the company I was looking for, but everything's great. It was my Christmas gift to myself and I signed on the 26th of December. I spoke with a couple people on the phone, a salesperson as well as someone in the financial department, and they were great. It'd be nice though to have something that I could carry in my car that would show me my policy coverage.
Updated review: Feb. 2, 2020
My issue with Endurance was resolved after receiving a follow up call and set up with a warranty that met my needs at a great price. I purchased a new warranty for my BMW and my faith in Endurance was restored. Thanks Jordan **.
Original Review: Jan. 16, 2020
I called to extend or purchase a new warranty on my BMW, I talked to 3 different people all gave me different products and a grace period before it would take effect even though I explained I was still covered by an existing warranty with them. I purchased a warranty only to be called a month later that they sold me a product that didn’t apply to my vehicle. I was informed that I had two choices and neither met my needs so I canceled and asked for a refund. No discount was offered for their mistake.
Reviewed Jan. 16, 2020
Also, another warranty I'm with gave me $250 worth of vouchers for two or three free oil changes a year. Endurance gives coupons for entertainment and other places where I can get money off my cost at like RibCrib. I wish the coupons they gave were more maintenance-related rather than stuff like that.
Reviewed Jan. 16, 2020
It's a pretty good company. They're reliable and trustworthy. What they said they'll do, they do. The rep I spoke with was right on spot. She answered all my questions and kinda guided me to understand the things that I was kinda worried about to put my mind at ease. They take my premium once on the 26th of every month. I'm a disabled veteran, so they put it at a time where I won't be in such a struggle to try to pay it. I'm still trying to figure out how to get the vouchers. They put it on my email address and told me I had to go to the post office to get it printed off. But other than that, I had a pretty good experience.
Reviewed Jan. 15, 2020
We went into Google, and then we found that Endurance was the warranty with the vehicle to begin with. We had success with them, so we went and used them. It was a really good program. The salesperson that we first spoke to was great. He answered all of our questions. The only thing that he really answered incorrectly was they were having some promo, it was like $200 digital rewards. He had said that we’d be able to spend it at like Walmart, and that was not what happened. But other than that, everything he said and did was great.
When we went to the billing part where they confirmed everything, that guy wasn’t as friendly. But he was confirming everything, and then any additional questions we had, he kinda pushed off to the next person after we were set up. When I called customer service and talked to the rep, she did great. She emailed the copy to me right away and then the next day, I ended up getting the official email from them. So all of the customer service reps that were directly from Endurance that I spoke with were great. But on the second time that I got them, it was a little bit more expensive. When I called back, I ended up getting a discounted price. They should have offered that to begin with.
Reviewed Jan. 15, 2020
There was another warranty company whom I talked to that seemed to be rude to me. I said I didn't know what I was gonna do at the time but then the rep told me not to call. I told him not to call me back as I was not going with them at all. Still, they called and I got 10 emails from them. With Endurance, purchasing my warranty was very easy. I told the rep what I wanted and he told me what they had available. He didn't pressure me in one direction or another and sounded like he was concerned about what I needed. We agreed on a warranty and so far things have been really good.
Reviewed Jan. 14, 2020
My parents bought an extended auto warranty from Endurance instead of the used car dealership where they bought the 2011 Ford Edge. After a year of owning the car the engine seized and quit working. They took it to an auto mechanic who found the transfer case cracked and sent unwanted fluid in the engine. Auto mechanic said engine and transfer case would have to be replaced. Parents filed a claim with Endurance. From the get go Endurance fought the claim. They wanted receipts for oil changes. My parents gave them receipts for oil and oil filter. Because my parents are retired from construction and ranching they are on a fixed income so my dad changes his own oil.
Endurance sent a rep to look at car. They decided to deny claim because my elderly fixed income parents did get oil change at a certified oil change place. Even though the auto mechanic said it was the faulty transfer cracking that caused the engine to seize and had nothing to do with oil changes. But it was clear that because of the cost to fix involved they denied my parents claim and sought every reason they could find to deny. I dropped my Endurance coverage once I found out my parents' experience.
I tell anyone who asks me about extended auto warranties about my parents' experience. My parents had to get a loan to buy a certified engine and now my 80 year old dad is now in his free time trying to take old engine out and out new engine in. I have previous auto warranties with other extended auto warranties and never had an issue for a claim. I would stay away from Endurance or any other company that works hard to find a way to deny your claim.
Reviewed Jan. 14, 2020
The rep was really thorough and super nice. She was really good. She explained to me exactly what was gonna be covered. I explained to her what I wanted and needed, and she let me know exactly which one is for me. Setting up the payment was an easy process. I received emails or text message thing like my payment was due or it didn’t go through my account, but that was because it went in when my check hasn’t even been direct deposited.
Reviewed Jan. 14, 2020
I got an auto warranty to have a back up plan in case something would break down in my vehicle. I did a little bit of research and I tried to see where there were customer reviews, and the most positive ones I found were from Endurance. The package I signed up for is sufficient and the payments are manageable but I would like the total price to be less than what I paid or contracted to do so. Other than that, I can rest more at ease knowing that if there is something to go wrong with my vehicle, I could use their services.
Reviewed Jan. 13, 2020
I do not have a whole lot of details right now for I have just joined Endurance Auto Warranty company. I am in the very first stages. The initial stage is, the policyholder to be must put 1,000 miles on odometer in 30 days before policy can start. If you have bought a decent car it should not be a problem as I had no problem when they first asked me to. After that I pay my premium for 36 months and the last 2 years come free!
Reviewed Jan. 13, 2020
The engine blew in my wife’s old car and we did not have a warranty, nor could we afford to replace the engine. I was looking for a used car but she said she wasn't getting another used car without a warranty. So I did an internet search for best warranties and Endurance came up number one on a website that I sorta trusted. The first woman whom I spoke with was very good. She was very nice, favorable and informative but then she had to transfer me to someone to go over financing and it didn’t go too well with her. I just didn’t care for her attitude.
I had never done this before so I had some serious questions. I wanted to know if I could cancel and she said I could cancel within 30 days. I asked what the cost would be if I canceled after 30 days and she said there would be an appropriate fee. I asked what the fees are and she said, “Well, that depends on this and that and the other thing.” I kept trying to find out what the fees would be. Then I said, “All right. But wait, you just told me I could cancel for free.” Then she told me I can't cancel for free, which made no sense to me. How come I could cancel for free but I gotta pay fees? I was kinda pressed for time when I was going over that and when I asked her questions, I couldn’t get a straight answer.
One of the questions she was asking was about pre-existing conditions. The vehicle has a pre-existing condition but I know what it is and I was gonna pay for the repair. I asked whether it would be sufficient as long as I have documentation that I have paid to repair the pre-existing condition, and she said they don't cover pre-existing conditions. But I knew that. That was why I was fixing it. I wanted to know if they would cover the repair if I’ve got documentation, I’ve fixed it and I’m being upfront and honest. She said, “We don’t cover pre-existing conditions.” Goodness. Afterwards, I talked to someone else who assured me that if I fixed the AC and I have documentation and I can show them the documentation, yes, they would pay for a new condition.
She also said I had to keep the vehicle maintained with a certified mechanic and that frustrated me. I could take it to the dealership but I have my own personal mechanic and I would rather take it to him because he’s a lot cheaper and he is certified. I just wanted to make sure that repairs from my personal mechanic would be covered and she was like, “I already told you, sir.” I wasn’t asking the same question. I just wanted to make sure. I just wasn’t getting some courteous, straight answers but nevertheless, I was certainly calling Endurance back. I knew I had 30 days to cancel, and when I called back before my first payment was due, I got someone and they answered every one of my questions, exactly what I needed to know to make a decision, whether to cancel or to go ahead and make my next payment. And I went ahead and made my first payment.
Reviewed Jan. 12, 2020
Endurance had all the things I was looking for. I had gone online and checked on different companies. I called Endurance and liked the plan that they had. Plus it sounded like good customer service. The lady I talked to was pretty knowledgeable and definitely answered all my questions. The extended warranty company I had was with Car Care and I couldn’t go back to them because they said that it was just for when you purchase the car and once it ends, it ends. They don’t renew. I wanted something comparable to what they had, and Endurance had it. As a matter of fact, Endurance had a couple more that I didn’t have.
Reviewed Jan. 11, 2020
They told me something and I agreed on it. They also offered me like $250 to spend in gift cards but I have no idea how to use it. The bad part about their customer service was that I spoke to somebody, and I clearly said to the person I wanted this policy and to call me back in a couple days. She noted it. But I got two phone calls the same day from different people from Endurance. I didn't like that at all. There was no communication, because the people that called me back saw it in the notes. They were just trying to push.
Reviewed Jan. 10, 2020
I talked to a couple of other people that I know who’ve had good experience with them, so I gave them a try. I talked to a young lady named Megan and she was excellent. She contacted me back when I asked her to. She went over the whole policy with me, and explained to me the dos and don’ts. She was real knowledgeable. She was kind and everything worked on time. We set up an appointment, but I called back to start it earlier than what we agreed to, and I couldn’t get ahold of her. I felt more comfortable with her, so I decided to wait until she wasn’t busy to call me back, and she did. She got back to me in a reasonable amount of time and we were still able to keep the same pricing and set up everything. So it worked out great. The experience was great.
I got the automatic payment, which I like. It seemed a lot easier because I’m a really forgetful person. I got so many other bills going on, so that worked out good. It was convenient for me to do it that way. They set it up properly, so everything seemed to work out fine so far. I was happy to have a warranty because I know quite a few people who purchased vehicles that weren’t brand-new with a warranty, or bought a used vehicle like myself and didn’t bother to buy a extended manufacturer’s warranty who suffered.
Reviewed Jan. 9, 2020
Working with Endurance's rep was great. Though I canceled with them already as payment-wise, the same deal was included in my loan, having the warranty is extremely valuable. Something could go wrong with the vehicle and I have a back-up plan.
Reviewed Jan. 9, 2020
I bought a used vehicle and looked into acquiring an auto warranty. I talked to a person who was rude as hell and wouldn’t even let me talk. However, the Endurance rep was more than excellent because I’m not an easy person to get ahold of. Although we played a lot of phone tag, she very pleasant to deal with.
Reviewed Jan. 8, 2020
I looked up online some reviews and I felt like Endurance was one of the better ones that I could find. They offered a pretty long extended mileage warranty for my diesel truck that I needed. Signing up with them went perfectly fine. They seem to explain everything pretty in-depth and detailed, and I didn’t have any questions when they were done, other than the cost. I feel pretty comfortable about submitting a claim if I'm to have an issue.
Reviewed Jan. 8, 2020
My husband wanted better protection for his truck and did some research online. Endurance was the first to reach out to us and the reps whom we spoke with were very open. They discussed the different options we had and were very friendly.
Reviewed Jan. 8, 2020
There was a little mix-up working with Endurance. I had people calling me not knowing that I have a contract already. Still, working with them has been good and having this warranty has been valuable. Endurance is affordable and I'd recommend them.
Reviewed Jan. 8, 2020
My vehicle has higher miles and it didn’t have a factory warranty anymore so I figured I’d get a warranty to cover it. The Endurance rep was very knowledgeable and helpful. I wanted to cover most of the major mechanical stuff and they gave me the best one they could do for the mileage and year of my vehicle. It’s kinda one deal fits all and as far as I can tell, I’m satisfied with the package. A lot of other companies require payment upfront so Endurance's monthly payment is nice. And making payments is very easy using automatic debit.
Reviewed Jan. 7, 2020
This company sells one policy then says you need another. WOULD NOT PAY FOR ANY REPAIRS ON MY CAR. DON'T GIVE THEM ANY MONEY. THIS COMPANY IS A RIP-OFF. As be your money they won’t pay. Stay far away from this rip off company.
Reviewed Jan. 7, 2020
I had gone with a different warranty company and when I went online and started researching, which I should’ve done beforehand, I realized that it wasn’t what I was looking for. I called Endurance, which got the top rating, and the gentleman told me to look in a different website while I was on the call with him. It turned out that the company that I had gone with had 1 star and Endurance had fantastic ratings all over the board from multiple sites. So, I decided to go with them.
I just got the first bill, which I’m going to be paying and so far, so good. What swooped me was Marty, the gentleman I spoke with. He was great. After that, he switched me to Webb, the account manager. He gave me a little bit less of an amount to pay per month and brought it down from six years to five years. So, I was extremely happy with what they helped me with. I also spoke with Ronnie from verification, and he went over even more things with me. All three of the gentlemen I spoke with were fantastic.
Reviewed Jan. 7, 2020
I was seeking out an extended warranty. I know a lot of them are not up to par, so I was trying to get one that delivers. I read a lot of Endurance Auto Warranty reviews and it said that it was one of the top-rated ones. Their reps explained everything to the best of their ability and I've had them close to a month now. I just hope that if I have a claim, their process would be as stress-free as it was buying the policy.
Reviewed Jan. 7, 2020
Getting an extended auto warranty through Endurance went well. Their service so far has been excellent. Now, my truck needs a starter. I got the information I needed from Endurance. So, I can contact my dealership, give them the information and they can contact Endurance.
Reviewed Jan. 7, 2020
I purchased a new vehicle and I looked up warranties on the internet. The interaction with the rep from Endurance was good and every time I spoke with someone, they were knowledgeable. They checked on me and got me what I needed for my vehicle. They also made the payment plan work for me.
Reviewed Jan. 6, 2020
Our call was getting old and I got an email about an extended warranty, and so I started checking out different companies. Initially, I went with Endurance 'cause of the agent that I talked to, but then the phone system has messed up and I’ve called four times and never been able to talk to her again. They explained to me this morning that their phone system and that extension was no longer valid. But she was wonderful, and I was excited that she would be handling it. She told us she gave us the senior discount, the military discount and the disability discount.
Reviewed Jan. 6, 2020
Initially, I had extended warranty through the dealership when I bought the car at 96,000 miles. I ain't even had the vehicle for three months and my transmission went out, and the warranty covered it. A year later, same thing. At 120,000 miles, the transmission went out again. Of course, paying the deposit, my extended warranty ended up covering that. That was why I looked forward to the extended warranty because in the long run, paying out $3,000 throughout a period of time is much more easier than needing to repair and pay 4,000 or 5,000 at once.
I looked into three auto warranty companies. A lot of them didn't wanna touch my vehicle because of the higher mileage, with 166,000 miles on it, but Endurance was willing to work with me. I enjoyed the purchasing process. Their reps answered the questions before I can even ask the questions. They required the down payment and monthly payment. From what I was explained to, the down payment would have been $900. But during the time that I called, they were running a holiday special. And with all the incentives, rebates and veteran discount that I got, I ended up having to put $189 down, which was very helpful. The lady I spoke with was very professional, knowledgeable and pleasant to talk to. She also said that if I was to sell the vehicle, I gotta make my payments, then I can sell the warranty with the vehicle. To me, that was very unique because when you sell a vehicle or give it to someone, then at that point, they would be a bit worry-free.
I haven't utilized the service yet because they said the policy doesn't kick in until the first monthly transaction is taken out which will be the 16th of this month. But I’d recommend Endurance as a top product. I even recommended to a buddy of mine back home in Detroit to look into those type of programs for his vehicle and look at Endurance and see if they offer what he needs.
Reviewed Jan. 6, 2020
I bought a used car and everything just costs so much to fix anything if you have any trouble. Having an auto warranty is a self-satisfaction so I don't have to worry about it. I looked on Google and Endurance Auto Warranty had good reviews and good rates so I decided to go with them. I'm satisfied with my experience enrolling with them. Their rep just told me what it cost and what the down payment was. I paid it with a card and then agreed to pay the monthly payments with the card.
Reviewed Jan. 6, 2020
The car’s warranty was about to expire so I decided to get a service contract. I had CarShield at first. When I called Mercedes to inquire about whether they take CarShield, they said they do not deal with them because they do not honor what they quote and it takes them forever to pay. So, I asked a colleague of mine that dealt with the same things. He said that he had Endurance and that he heard Endurance was good. So I tried them. Their reps told me that I was making a good choice by choosing them because they offer a great deal. They explained to me what I was getting, said that everything is covered from electrical, powertrain, anything that may go wrong with the car, except for the wear and tear and the brakes system. I said, “That’s what I was looking for.”
I like the package that I signed up for. It made sense. I was really looking for a package that was saying, “We pay this amount for this mileage.” They said the amount will be month-to-month basis and that there's no mileage, and I can stop anytime I want to. So, that was a good deal to me. Overall, it was a great service, honest and very fair pricing.
Reviewed Jan. 5, 2020
I was renewing an extended warranty with the vehicle and signing up with Endurance went perfectly fine. I used to be with Zurich, which we got through the dealership, so I was already familiar with how everything works and I have an extended warranty also on the truck. The gentleman from Endurance was very nice and informative. Everything got out to us right away and so far, so good. I already knew what I wanted and so, I was just keeping what the car already had, which was the top of the line. It was the exclusionary policy that it's easier to explain the things that are excluded and all the things that are included. The rep explained the coverage very well and did a wonderful job.
Endurance was one of the names that was recommended to me by the dealership that does all the work on the car. Then, it was also recommended by ConsumerAffairs. I didn't have any issues with Endurance and everything came to me via email with all of my log-in stuff, which I still need to do but everything got processed quickly and so, I'm very happy. I'm just waiting for the 30-day probationary period.
Reviewed Jan. 5, 2020
Though Endurance's reps didn't explain how to file claims, they explained their warranty well based on my research.
Reviewed Jan. 5, 2020
The warranty on my vehicle was running out, and I went online and I have had dealings with some other companies. But I stayed with the first one that popped up and it listed Endurance, which was great.
Reviewed Jan. 4, 2020
I was interested in the auto warranty concept of taking care of the car. Endurance seemed affordable so I went with them. Their rep explained the coverage well. I'm satisfied with the package that I signed up with and as far as I’m concerned, I'm covered on all ends. I have not received the welcome package yet, but it’d be showing up some time soon because they said that January 5th is when the policy starts. I did get a customer service number, a letter and an email containing information on how to get a hold of Endurance. I would contact them directly instead of going through the mechanic.
Their rep, Jason, was friendly, professional and he knew what he was talking about. He answered all my questions and he did a fantastic job. However, there was a lot of hesitation to give payment information over the phone. In fact, I almost thought of not going through with it because of that. There’s only so much that you could tell over the phone. And you do not give your credit card over the phone. You wouldn't know if it is a legit company. So, Endurance should send a link to a specific company webpage and customers would do it almost like a PayPal type thing. That way, you have tracking.
Reviewed Jan. 4, 2020
Interacting with Endurance was easy. Their reps answered all my questions. However, getting in contact with them after I did my policy for the warranty was hard. I've been trying to reach out for the longest time trying to talk to them. Every time I try to call the direct numbers they provided me, nobody was picking up. Still, somebody picked up today and took care of everything for me. Overall, it was a good experience with Endurance.
Reviewed Jan. 4, 2020
The manufacturer’s warranty on my vehicle expired. I tried different search engines to see some of the top-rated Auto Warranties and read reviews, and it boiled down to either Endurance or AAA. The deductible was an important piece that I wasn’t aware of ’til I started doing research. So I would suggest looking at what the deductible is and make sure to read plenty of reviews about the company, not just the first five that show up
The purchase process with Endurance was good and the people were very helpful. I paid the full amount. It was at the end of December and they were saying, “If you do it today, you’ll save more money. And you gotta do it today.” That usually doesn’t sit well with customers because it sounds like a pressure sale. Also, my wife had one other provider on her cellphone and I had Endurance on my cellphone. We were both talking to them and they were asking similar questions. I told Endurance and she told this other company that we had each of them on the phone, and then it got a little more competitive. That had an effect on the discount I got.
Reviewed Jan. 3, 2020
I’ve been an Endurance Auto Warranty customer for probably 20 years and they are always straight and fair. That matched with really some of the best in industry reviews. Our experience went very smoothly. The individual I spoke to was obviously experienced and had all the information. When it was time to go talk to a manager or find out some additional details, there was no big fuss. In other words, the person was entirely competent about what they were doing. It felt very service-oriented and it was outstanding. I felt comfortable with the price of the whole package and I was fortunate that I was able to put it on the credit card. I had told a friend that I had used Endurance before and that they were good and he actually told me that he’d done some research and knew they were good. It’s almost unusual this day and age to get customer service where you feel like the folks know their product and care enough to deliver the communication effectively.
Reviewed Jan. 3, 2020
I like that Endurance Auto Warranty wasn’t a third party company. I don’t like dealing with third party companies too much. I like that I’m able to talk to Endurance and if I have an issue, I don’t have to make more than a couple of phone calls to get something rectified. Also, their rep was very informative, patient, and answered all my questions.
Reviewed Jan. 3, 2020
I bought a pretty new truck and I was curious what it would cost me to have an extended warranty. I did a quick Google search and Endurance came up as one of the highest recommended. The price started out high, and as I tried to tell the rep I was just shopping around, it was coming down. I couldn’t get her off the phone ‘til I finally agreed to buy it. I hadn’t bought the truck yet, so I told her I was still looking and then she said I could cancel it within 30 days. I didn't buy the truck, so I cancelled it already.
Reviewed Jan. 2, 2020
The dealership was charging too much, so I googled the best warranty, and they gave me a top 10. Endurance is top. So, I went with it after listening to them. Everything went pretty smoothly, but I tried to log on their thing and tried to get my policy from the number they gave me, and that didn’t pop up. So, I’m waiting for the stuff in the mail, and I haven’t received that yet, either. The rep I dealt with was pretty thorough. There may be a gray area that I intend to call and get clarified on. But there’s no rush because they said they can terminate at any point in time. So, that’s cool.


