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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,976,692 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 108 Reviews 15825 - 15975
    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 11, 2019

    We looked Endurance up and it seemed to be the highest rated company. And when their rep shot me the price it sounded good. I’ve known a couple other people that have bought the same thing and it seemed like they paid right around the same or a little bit higher. Also the process to file claims is on the paper they told me to keep in the vehicle. I'm not 100% sure how to do it, but I'd sure figure it out. I called the other day to ask because there was another $20 charge, and I haven’t checked my email to see if they actually followed through on sending me the additional perks that I got.

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    Verified purchase

    Reviewed Oct. 11, 2019

    Somebody recommended Endurance to me and at the time, my warranty was almost up on my car, so I was looking for another one to cover it. My dad also went on ConsumerAffairs' website and looked them all over. I decided to go with Endurance and the rep that I dealt with was phenomenal. He was very informative and made me feel very comfortable. Initially, there was a glitch with my first payment. But I gave them my new credit card and it's set up on automatic payments. As far as I know, everything has been running smoothly since then. All in all, everybody from the payment department to the guy that sold me my policy, were really good. If I had any misgivings, they answered all my questions and were very attentive.

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    Verified purchase

    Reviewed Oct. 11, 2019

    I was looking for an extension of my extended policy I bought six years ago. I read reviews online and it seemed like Endurance was a little more reliable or responsible.

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    Verified purchase
    Price

    Reviewed Oct. 11, 2019

    Endurance came up on the internet as one of the leading warranty companies, so I figured I'd give them a shot. I bought a 2007 Corvette, and I realized that the repair and maintenance could be high. Signing up with Endurance took a short period of time, 15 minutes. They were very nice and professional. The price seemed a little expensive and they worked something out and got the price down a little bit lower, and they made everything happened, so that was okay.

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    Maria increased rating by 1 star.
    Customer ServiceCoverage
    After a positive interaction with Endurance Warranty, Maria increased their star rating.

    Reviewed Oct. 10, 2019

    Updated on 10/15/2019: This people take your money but they don't pay for your auto needs. Please do yourself a favor. Don't buy warranty from ENDURANCE AUTO WARRANTY. Bad service. They take more than 3 weeks to check your car and the end they say is not cover.

    Original Review: Company is not good. Please stay away from this auto warranty. They lie too much. I'll be waiting for the inspector to take my car and I've been waiting for 8 days exactly. I called the department and they keep saying that next day the inspectors is going tomorrow. I keep calling and they keep saying the inspector is going to be there tomorrow and tomorrow. Stay away from this auto warranty.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Oct. 10, 2019

    RUN RUN RUN!!!! Purchased this warranty. At the time when I got the warranty I asked several times are twin turbos covered with the warranty (knowing turbo issues was a know issue with this make/model car. I was told yes Turbos are covered by several different associates. Well turbos went out.. Called on the warranty, and they came up with every excuses as to why the turbos were not covered....

    I was told they would not cover because it was an internal issue inside the turbo that caused the failure. When I pushed back on that, I was then told the cost is too high and I was asked if there was a cheaper option (the shop I was at was the cheapest in town) but with a BMW, nothing is cheap! Several of my coworkers use this company. Needless to say I just made my last payment. Will cancel after this month! Complete Waste of money. (Last note. My car was in the shop for a week before the claims person came back with the rejection. Complete waste of time and MONEY!) Never again!

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    Verified purchase
    Claims Handling

    Reviewed Oct. 10, 2019

    My warranty was up on my car and I was looking for a new warranty to kind of help control cost in terms of auto repair. I looked at ConsumerAffairs and some other websites to see what was recommended and who ranked the highest, and Endurance was near the top in almost everything I looked at on the web. The reps at Endurance kinda walked me through everything, told me everything I need to know, and answered all my questions. They were great with that. When I had to file a claim, the dealership did it for me. I had a wheel bearing and some axle shafts that needed to be replaced. I was very satisfied with the claims process. Endurance pretty much paid for all of it.

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    Verified purchase
    Coverage

    Reviewed Oct. 10, 2019

    I had an auto warranty on an Infiniti that I own. We had used it extensively over the last year and we decided to keep the car for another five years. And because of the complexity of the car and all the cameras and sensors, etc. that I can’t fix, I decided to buy another warranty. The initial provider that I had on the car when it was new no longer writes those policies. And so, I just looked up some references and who was rated the top companies, and Endurance Auto Warranty kept coming up in several different surveys. Their reps explained everything to me, how it all worked, answered all my questions, what was and wasn't covered. It has been a very good experience. I set up an automatic payment with them. Their warranty covers drivetrain, electronics, tires and key fobs, almost everything that I wanted it to cover.

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    Verified purchase
    Customer Service

    Reviewed Oct. 10, 2019

    All the electrical stuff that are on these vehicles nowadays made me want to look into getting an extended coverage. Also, I got a 2001 right now that I’m having electrical trouble with, and when I was replacing that 2001, I wanted something that was gonna cover all that. I checked out three companies and since Endurance had more of what I wanted in their policy and better coverage, I went with them. Their reps explained everything well and they were not like some of the others that try to do it kinda sneaky-like. My experience with them was good and setting up the payment plan was as simple as could be. I called them back though because I got a contract sent to me on my phone, but I didn’t have one sent to me in the mail. They said that there was no problem and that they’d send me one.

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    Verified purchase

    Reviewed Oct. 10, 2019

    I bought a used car with a few miles on it and I'm keeping it, so I decided to get a warranty on it. Endurance was recommended to me. I went online and signed up with them. They explained everything to me and they were very thorough. The only problem I have is I haven't gotten any card I'm supposed to keep in the car. I called them one time and they told me I'd be getting information as far as the card but that was a month ago. I haven't gotten it yet, so I'll give them a call. Other than that, it's a very good company. Making the payment was very easy. We set it all up and it was taken care of.

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    CoverageRefunds & Payouts

    Reviewed Oct. 9, 2019

    My car had transmission issues as result from a computer module failing within the transmission. It's been a headache going back and forth with the warranty company and repair shop. The repair shop gave Endurance the codes and in which they also mentioned it was a computer issue at that time too. Instead of Endurance stating at that time the part wasn't covered, they had an inspector to come which took a few more days just to say they will not cover the part or my rental. So if your car has anything wrong with the computer system (in which most newer cars does), Endurance doesn't cover the parts which is unbelievable. This is a part that would've been covered under the manufacturer warranty in which I would think would be covered with Endurance. Why am I paying Endurance if I still have to pay out of my pocket??? Doesn't make sense.

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    Verified purchase
    CoverageTechPunctuality & Speed

    Reviewed Oct. 9, 2019

    I was looking to get some coverage and one of my mechanics and the auto dealership I go to mentioned Endurance was a pretty good company. The reps of Endurance were very polite and very prompt. I'm very satisfied.

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    Verified purchase
    Tech

    Reviewed Oct. 9, 2019

    I purchased a used vehicle, and I wanna make sure that I'm not gonna get hit with any huge repair, so I got warranty from Endurance. I like the benefits of their policy much better than the warranty that the dealer was trying to sell me. Also, making the payments when I purchased the policy was quite easy.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Oct. 9, 2019

    My warranty ended at 60,000 miles. My work is mainly a lot of driving back and forth and I put on a lot of mileage so I needed an extended warranty. I started looking around online and Endurance kept popping up and I also see some commercials for them, which was why I decided to get them. The first payment was easy, but I can't log in for the second payment. I'm a busy guy and don't have time. When they want a payment, they'll probably call me. However, my experience with the rep was quick and easy. He was right on point and explained everything- how it would go and what it would cover. It seemed like a pretty legit company and I didn't feel like I was being bamboozled or lied to.

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    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2019

    There were a lot of too much going backwards and forwards, calling and talking, and information sharing with too many people when I purchased a warranty from Endurance. At first, I spoke with a few warranty providers, including CarShield, and I went with Endurance because it came through ConsumerAffairs, whereas the other companies that talked with me did not. My only concern was dealing with too many people and they were trying to put pressure on me to purchase. It was just a situation that I’m very uncomfortable with because of too much communication with too many people.

    Moreover, I called the Better Business Bureau and Endurance came through them as well. However, I was told there were some type of a review with them and that concerned me now. So, Endurance may need to check in to that. Other than that, Demarius was one of the most helpful person I spoke to. There was also a young lady by the name of Kaye, who was sort of the finance person, and she was helpful too. They also worked with me on a payment plan.

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    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2019

    I needed a warranty. I went through Google search for the best and top 10 companies, and Endurance was like number 1. The rep was pretty good, but then I had to talk to a manager, then I had to talk to the billing person. I had to get the military discount, so I talked to the manager about military discount. And then, they send you to the billing person no matter what. Also, there are additional phone calls I keep getting after I purchased the warranty. I just tell them I'm already a new customer. There’s something wrong with their system maybe.

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    Verified purchase

    Reviewed Oct. 8, 2019

    Endurance has the best options and it's pretty simple to make payments for the warranty.

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    Verified purchase

    Reviewed Oct. 7, 2019

    I had Endurance previously and when the warranty ran out, I renewed it with them. The reps I spoke with were very good and they did their job. I was happy with my experience.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 7, 2019

    I was buying a used vehicle and I just wanted something to help cover me down the road. I researched Endurance myself on the internet and it was one of the best rated warranties, so I went with them. Their reps were really fast. The purchasing process didn’t take long and I was satisfied with it. Making payments was easy as well. So far, I like everything that I got. They sent me the packages for starting the program. I’d tell others to take a look at Endurance if they were interested.

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    Verified purchase

    Reviewed Oct. 7, 2019

    I have an older car and I wanted to make sure it was taken care of properly and not getting taken advantage of women. That’s how Endurance did to me. The rep automatically told me I needed to pay the plan by this day, and if not, I was gonna miss out on a discount. If only it could be cheaper, because after I got it, I found one that I could really afford.

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    Verified purchase

    Reviewed Oct. 6, 2019

    My car has 25,000 miles on it and I didn't really wanna buy a new one. I shopped and I'd rather get an extended warranty 'cause if something goes wrong, it's gonna be fairly valuable. It seemed like Endurance gave me a really good warranty. I was very skeptical, so I actually thought that the rep did a good job and it made me buy it, especially when he asked me where my residence was. I said that I have two, one in Georgia and one in Florida. He said that because I live in Georgia, I could get a discount, so I did. I haven't had to use it yet, but I'm pretty satisfied so far.

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    Verified purchase

    Reviewed Oct. 6, 2019

    I looked into auto warranty providers for peace of mind and went with Endurance. It was all right with the rep I spoke with but they told me there was this one fee and it wasn't much. But then, it was 20 or 30 bucks more it came out and they said it was for something else. I wish they mentioned it. Also, they should send every new customer a bag of Skittles.

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    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 6, 2019

    I went with Endurance considering the price, and when I was purchasing the warranty, I had great interaction with their rep. However, they messed up my email from when I signed up. I have never received my startup packet. I’m also supposed to have access to about $250 in gift cards but I still have not received it after four phone calls.

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    Verified purchase

    Reviewed Oct. 6, 2019

    My car is gonna be five years old next year and I decided to get a service contract for it. Making the payment through my checking account was easy. Moreover, Endurance Auto Warranty gave me a senior discount.

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    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Oct. 5, 2019

    I got a 2010 Scion xB with over 100,000 miles on it. I got a 2005 too which I bought brand-new before I bought this 2010, and I didn’t treat it properly. I did get the oil changed on time because we get free oil changes, but I didn’t do anything to the transmission. When I took it to the shop, I was told, “When you got one still undergone on the car and the car wasn’t running right, all the warranty with it is already expired.” So, when I bought the 2010 Scion xB, I decided to get something to cover it a little bit longer since I'm retired now. I got 116,000 on it now so I elected to purchase an extended warranty even though I felt like I'm just talking about 3,800 and that only covers three or four years.

    I dialed the 1-800 number of another company and it was Endurance that answered and got things going. I was expecting one company, but it switched over to another company. Talking to the Endurance salesperson is like talking to a TimeShare person. The guy’s voice sounded like one of these gangsters. He had a real big voice. The purchasing process went really fast, as far as I was concerned. They were talking too fast to understand everything. I know that the more they can get signed up and as soon as their rep can get off the phone, it was better for him because he makes more money. So, I'm a little dissatisfied with that. But even though I felt that way, I'm sure the product will be good.

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    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Oct. 5, 2019

    I received something in the mail about Endurance Auto Warranty and it just sparked my interest so I contacted them and they contacted me. Endurance was a better deal than the company that contacted me initially. I had a work done to my car, but it wasn’t covered. Apparently, a control switch for the window is not part of the warranty. So, I had to pay for it myself.

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    Verified purchase
    Coverage

    Reviewed Oct. 5, 2019

    The regular warranty ran out. I don't want any surprises so I got an extended coverage. I happened to call Endurance and it sounded all right. So, I went with them. I had a few questions and they answered the questions I had. I didn’t want any second hand parts used. I didn’t want arguing about repairs like the company saying, “We’re not gonna replace this gear. We're gonna get that one from the junkyard,” all that other crap. I’ve been through all that. So, I wanted OEM parts. I wanted to be able to take it to a dealer. They said they can do all that and the representative was polite and knowledgeable. I'm on automatic payments and I’ve made a payment or two. But I don’t think I’ve got any paperwork yet.

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    Verified purchase
    Customer ServiceCoveragePriceOnline & App

    Reviewed Oct. 5, 2019

    I’ve spent three months looking into purchasing an auto warranty before I actually made my decision. I went with Endurance not just because of pricing, but it seemed as if they were more thorough by their website. And then when I called and spoke with the sales guy, he closed me because he explained certain things in a very clear and concise manner, which I understood the whole thing and I didn’t think I was getting ripped off. Everybody wanted $300, $400 down, and then 100 bucks a month.

    When this guy said what he said, it was a very fair price for, I think, seemingly the exact same options they would’ve given. I’ve had Progressive for 10 years, and then Geico for 5, and then Liberty Mutual. Now, I’m finally back to Geico. So, it’s one of those things, like you try it, you come and get it. You think you’re gonna save money, then their insurance policy isn’t worth anything. But it seems Endurance's plan was thorough and very well-explained. I have my 2017 Ford Edge covered. I was thinking the price is gonna be way out of my budget to do something but it’s a very fair pricing. I’d recommend Endurance. It's the best option.

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    Verified purchase

    Reviewed Oct. 4, 2019

    Different things are happening to your vehicle and sometimes, you might not have the money for a vehicle if something happened to it. The reps at Endurance explained everything to me. I haven't had any work done on my vehicle yet, but so far so good.

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    Verified purchase
    Coverage

    Reviewed Oct. 4, 2019

    My extended warranty expired, so I needed another warranty because I don’t have the money to fix certain stuff. So, that made me get Endurance Auto Warranty and I've had it since May. I like the reps I've spoken with. They were good, honest, very professional, and they made sure I got the best things that I was looking for. When I purchased the warranty, they told me the coverage - what's not covered, how much they’re covering. The rep said they’ll cover repairs up to the Blue Book Value of the car. It was when they read the small print that I started thinking that if I got the warranty and it covers the item, but the item is more that what the car is worth, then it’s a waste of money. So, if they can't cover certain items because they go with the same price, then I might get rid of them.

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    Verified purchase

    Reviewed Oct. 4, 2019

    The warranty that I had on my vehicle was about up and I wanted to be covered when it expired. So, I looked into getting extended coverage. I went to Ford and when they did a recall repair on my car, I was talking to them about warranties. They offered their own warranty, but they had brought up Endurance and another one. In the end, I chose Endurance after calling the two. Everything went well during my purchase and their reps were very thorough. I've called and made payments, too. Everything's good and I have no complaints so far. Not having a lot of money, the warranty helps because if my vehicle breaks down, I'm gonna go to Ford. So, hearing them say "Go through Endurance or this other one", made me feel comfortable about going through them. I also felt like they would keep their word.

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    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 3, 2019

    When I had my car fixed, the dealer did all the communication and scheduling with Endurance. They were thorough. They made the dealer check a couple of different parts, a couple of different times and then, they sent their guy out to personally look at it. So, it took about a week to get the claim approved and they eventually approved it. I had a rental car and they did reimburse that according to the plan, and I already got the check for that. It came really quick. The only complaint I heard was there were numerous phone calls and every time they had to call in, it was 20 minutes on hold. But still, my experience with Endurance was good, overall.

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    Verified purchase
    CoveragePrice

    Reviewed Oct. 3, 2019

    My old car was a piece of crap that having a warranty saves me. It's pretty good so far with Endurance. They offered the most coverage and the representative was good. I got Endurance for so many years and with a certain amount of mileage. I got something in the mail about them raising the price though, which I was kinda confused about ‘cause I thought I signed the contract for that certain price. They were saying that they couldn’t offer me the price that I was originally promised.

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    Verified purchase
    Customer Service

    Reviewed Oct. 3, 2019

    I had a warranty last year when I bought a car and it expired at 35,000 miles. I was trying to contact the company to extend it and when I went online to do it, I got directed to Endurance. I asked about their offer then the lady called and asked me some questions. I gave the answers and that was it. I was trying to have some days to check another one, but I wanted to close the deal right away. They told me what they offered and when I asked "What if I can't afford it?" They gave me a comparison and we went from there.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed Oct. 2, 2019

    I called Endurance the day before for prior approval and to make sure that my breakdown was covered under my policy. I was told by the representative that I spoke with that the breakdown was 100% covered under my policy and instructed me to take my vehicle to the nearest dealer. I had the vehicle towed to the nearest dealer, gave the service advisor all my policy information. The dealer called me and told me that my claim had been rejected. I got on the phone with the Endurance Claims department and was treated very rude. They were uncooperative and unprofessional and would not honor their warranty.

    I explained to them that I had received prior approval the day before from an Endurance representative. I was told by the claims person that the representative did not have the authorization to make that decision. At this point I was very upset and asked to speak to a supervisor. I was told that there was no one else I could speak with. I was not afforded the opportunity to escalate my complaint up the chain of command, instead I was give the Arbitration address. Bottom line is Endurance does not honor their contractual commitment! They are quick to take your money, but will find a loophole so they don't pay for repairs covered in their policy agreements.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Joseph,

    We see you and a representative have started working towards a resolution. If you need immediate assistance, please give us a call at (866) 432-4443!

    Thank you.

    Verified purchase
    Coverage

    Reviewed Oct. 2, 2019

    I felt safe with the way that the reps from Endurance told me every single thing that are covering and what they're not covering. I felt that I could trust them. The 100 deductible sold me out, too. Making payments for my warranty is also very easy. It’s $98 a month, so it’s well-worth it. So far, my experience with them has been great.

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    Verified purchase

    Reviewed Oct. 2, 2019

    So far, I really like Endurance. I’m very happy with what I did. My car was out of warranty and I was looking at a warranty and I was recommended to Endurance. The representative I dealt with didn’t give me a hard time. He answered all of my questions and gave me details, and I was really happy.

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    Verified purchase
    Customer Service

    Reviewed Oct. 2, 2019

    I’ve had the car since it was brand new, and I wanted to continue owning it. But the original warranty ran out, so I bought the extended warranty from Endurance. There’s been an electrical problem with the volume and how you gotta get buttons on your steering wheel for the telephone, and for some reason, the last week to two weeks, it’s been screwing up on me. Right now I’m in Pennsylvania, and when I get back to Florida I'm gonna get it fixed so I'll be using them.

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    Verified purchase

    Reviewed Oct. 2, 2019

    I was looking for cheaper options than what the dealership was offering me. Endurance's rep was nice and explained everything well. Plus, making payments was really easy. On the day I signed up, it was set up on automatic bill pay.

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    Customer ServiceTechPrice

    Reviewed Oct. 1, 2019

    While sitting at the dealer near where I live for a trade-in cost, it hit me I should look up warranty companies for the car I was planning to purchase. Endurance ended up being well-reviewed and who gave me a call. I let the person from endurance know that I was sitting in the waiting room at the dealer. She asked if she could call back as it would take 15 minutes (even though the info was in front of her) and I asked if I could have a range of price....was hung up on. Hung up on. 9-28-19 around 2 pm **.

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    Verified purchase

    Reviewed Oct. 1, 2019

    I wanted to have some cover in case something happens. I looked at reviews online and Endurance had good ones. My interaction with their specialist was good and making payments was easy. So far, everything is going good with Endurance.

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    Verified purchase
    Customer Service

    Reviewed Oct. 1, 2019

    I got a 2014 Malibu that was in brand new shape and I wanted to keep it that way. It so happen that Endurance Auto Warranty was in the same state as I am, at Illinois. I had a lot of questions and their reps were able to answer everything. Making payment with them was extremely easy. They kept everything simplified.

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    Verified purchase

    Reviewed Oct. 1, 2019

    I have an older vehicle, which is a 2004 with 146,000 miles on it. But then I had an accident, and then I got a new truck. I decided to just keep it. I looked at a few companies and picked Endurance, and purchasing was okay. But the thing with the new truck is I didn’t do an oil change yet ‘cause the oil was in there. The rep said he needed a receipt for it, and I said I didn't have it. He said, “You can go to the car dealer”, and I said I was not gonna do that. So, I’m just waiting until it’s time to do an oil change and I’ll send them receipt for it.

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    Verified purchase

    Reviewed Oct. 1, 2019

    I heard Endurance Auto Warranty was the best and used them over other companies. Their rep was very nice and knowledgeable. But I haven’t received a copy of the contract yet and they've already taken $200+ from my account. Making payments is easy though because I have it coming out automatically.

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    Customer Service

    Reviewed Sept. 30, 2019

    I called to research/review an extended warranty through Endurance and spoke to Reed in customer relations over the phone. I told him I was still researching other extended warranty businesses and that I would get back to him today, Monday 9/30/19. I was contacted and I declined the extended warranty through this company - Endurance. 1 hour later I missed a call and when I listened to the message it was Reed saying, "You lie, your feet stink and you do not love Jesus". I have saved this recording for legal proof that he is a sore loser and very unprofessional in conduct.

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    Coverage

    Reviewed Sept. 30, 2019

    I purchased Endurance a Endurance warranty 2 years ago. I am currently on my last payment. My transmission has went out and they refuse to cover it. I have asked to speak to supervisors and someone by the name of Lynn has refused to let me speak to anyone. I need my vehicle fixed and they have taken my money for two years and now will not cover my vehicle. I need help. And cannot get in contact with anyone to help me.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Sept. 30, 2019

    The signing up process with Endurance was really easy. I've had to call them once, and I did get help from them. I had a flat tire, and I couldn't get anyone to me, and they couldn't get anyone to me, and that was a big hassle, but eventually, it worked out and they did pay the claim. They have some rules regarding towing they could change though. That night, I needed a tow because I didn't have a spare tire. They couldn't find anyone. It was raining. It was a nighttime, and I had to call around myself. I had found one, and they said it was not on their list and they couldn't use them. And I was like, "Well, I'm not gonna stay out here another hour 'cause they're not on your list." It went back and forth. I was out there for over an hour. I'm not totally happy with them and I don't feel comfortable telling everybody that they should use them. But I did get the money for part of the towing and the person on the phone was pretty helpful.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Sept. 30, 2019

    I bought a new used car and I decided to look around for extra peace of mind. I called and talked to some of the people in Endurance when I had some questions, and everybody I talked to was super nice. I thought that they were probably a good company so I checked them out and saw that they have a B plus rating on Better Business Bureau. That isn’t the best rating but it’s good, so I decided to go with them. Also, their representatives gave me a lot of resources and I got an email that explained the benefits on how to file claims and what the warranty would cover. Then last week, I took my car into a Ford dealership and the dealer called Endurance to get the authorization to do the repair. It was covered so I am really happy. And since the dealership worked directly with them, I didn’t have to do much so I appreciated that. It was trouble-free.

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    Claims Handling

    Reviewed Sept. 29, 2019

    I was looking for something to cover the used, older car with low mileage that I bought. I spoke with people from Endurance and my interaction with them was perfect. They were very upfront and they did everything that they've said, as far as I know. So far, I have not made a claim yet and I honestly hope I never have to, but they were straightforward of what can be a claim and what can't be so I know what I have to look forward to.

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    Customer ServiceClaims Handling

    Reviewed Sept. 29, 2019

    I was looking at CarShield and then when I went online, I was told that Endurance was the best one. Endurance convinced me to sign up. The representative was thorough and it was easy to set up the payments, which I did over the phone. I’m very much satisfied with Endurance and they did good when I had to file a claim.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceRefunds & Payouts

    Reviewed Sept. 28, 2019

    Endurance misrepresented the policy from the beginning. And then when it was time for a claim, the car had to sit there for three to five days because they didn’t trust the Crown Buick people, which is a Buick dealership, been in business for years and years and years, before they sent out their guy to view the diagnosis that Crown Buick made. Then Endurance approved portions of it and they said the struts were not covered. Even though the service advisor said it was a result of a catastrophic failure of some part of the suspension system, they still didn’t cover it and so I had to pay that amount of money out of my pocket and then I had to guarantee the dealership that if they pulled that part, I’d pay to put it back together because if they pulled it apart and the warranty declined the coverage, then I’m out $500 just to put it back together, not fix it.

    The next thing came along and they charged me a $100 deductible and it was the evaporator coil for the air conditioning system in the back. So we went ahead and we fixed it and then the air conditioner was still not working. Endurance called up and talked to the guy again and he told them that the seal on the bottom of the compressor failed. They said they don’t cover seals. The service advisor went back and now it was still there. It was in the shop over a month, so the deal about automobile coverage is almost a joke because you just don’t end up ever having the ability to use it. But they didn’t come out. They just declined coverage.

    The service advisor at the dealership called up and said that the seal on the bottom of the compressor was leaking but it was the result of a catastrophic failure of the AC system. Now, at that point, I questioned whether or not Crown Buick diagnosed it properly in the beginning as to it could have had a coincidental small leak in the evaporator coil in the rear but certainly that wasn’t the problem. The problem was the compressor and they missed it. After about three weeks, the adjusting arm of Endurance sent a guy back out and he agreed to pay for it but he said there’ll be another $100 deductible. This made no sense to me since the $100 deductible in the beginning was for the air conditioning system. And the most egregious thing that he said was, “We don’t pay sales tax in Louisiana.” Anyway, I had to pay another deductible and the sales tax to get the air conditioner fixed.

    Endurance has salespeople that go out and sell a product. They don’t know what they’re selling. They tell the potential customer that A, B, and C is covered when in fact, their adjusting arm says it’s not covered. And every conversation I ever had with either sales or otherwise has gave me the same disclaimer, “This phone call may be recorded.” or they say it’s gonna be recorded. So if Endurance Auto Warranty was truly interested in giving the consumer what it’s paying for, they’d go back and listen to those sales tapes and find out if in fact I’m lying or telling the truth about what they told me when I purchased that product.

    It also appears to be subterfuge. I researched it to find out who was responsible to me ultimately for a misrepresentation, and there’s three companies involved in Endurance and to this day, I don’t know who is the controlling factor. I never ever really had an easy method of finding out how to contact those guys. I would not recommend Endurance Auto Warranty to anybody until they clean up their act, if in fact they’re trying to present a decent product for a decent price to the consumer.

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    Reviewed Sept. 28, 2019

    My car came with a warranty for 36,000 miles and I wanted a warranty to last longer than that. The Endurance rep that I spoke with was really good and their purchasing process was really simple.

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    Reviewed Sept. 27, 2019

    Sean from Endurance contacted me regarding my car warranty. He is well informed and explained the different policies I could purchase. It is more than I expected to pay but after I researched his company I think it was the best decision for my car. Thank you!

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    CoverageTechPunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 27, 2019

    I purchased coverage through Endurance after the Power Train warranty expired on my used car. I went with the Supreme plan, which is their bumper to bumper coverage. I am writing this review so that others know what to expect from Endurance. When you sign up, you give them your mileage along with a deposit. Mine was about $190 dollars. This deposit is required before your coverage begins. After that, you will be billed a monthly premium. Keep in mind that coverage doesn’t begin until after the first 30 days has passed and 1,000 miles. This protects the company from people who have preexisting vehicle issues. Plus, the company does not send a person to inspect or appraise your vehicle as a condition to beginning your coverage.

    My issue started just 3 months after my coverage began. I had an engine light come on, and when I took it to the dealership, it ended up being the turbocharger, tensioner, and drive belt. The estimated total was $1705 dollars. With Endurance, my out of pocket expense was only $150 dollars. That included the $100 dollar deductible and the cost of the drive belt, which wasn’t covered under my policy.

    It took about a week for the dealership to get authorization from Endurance to pay for the repairs. They spent a long time on hold with the company before they finally got the green light. Additionally, Endurance sent out a third party inspector to look over my vehicle before approving the work. They don’t do this in every instance — only when the repairs are over a certain dollar amount. This protects the company against fraud. Overall, I was satisfied that my policy covered all major expenses on my first use of the coverage. I didn’t like the wait time, but that was insignificant when you consider the amount I paid in the end.

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    Claims HandlingSales & Marketing

    Reviewed Sept. 27, 2019

    While getting started with Endurance Auto Warranty was fine and their reps explained the benefits of having their warranty, a lot of the stuff they said was false. I filed a claim but then I got denied for stuff that was already on the vehicle which I discussed with Endurance's reps. I purchased my vehicle with some custom rims but then Endurance denied my claim because of those. The sales rep knew about it and he approved. Additionally, I told him I wanna do some exhaust because it's a really nice car with a V8. The rep said that was fine as well. Come to find out, none of those were fine. I feel like I was deceived in order to get a sale.

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    Coverage

    Reviewed Sept. 27, 2019

    We had an auto warranty that was getting ready to expire and at that time, we wanted more coverage. We purchased from Endurance and it was easy. The representative I dealt with was really good and very helpful in getting me signed up.

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    Reviewed Sept. 26, 2019

    The service contract with Endurance was kinda high but it seemed to be fair. The reps were good and the experience with them was okay. This is my second insurance and the package has been good so far. You can pay online now so I gotta look into it.

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    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 26, 2019

    The car that I bought is really expensive to fix. Endurance had a good reference so I went with them. The couple of the other ones got some bad reports on things. The representatives at Endurance were courteous and answered my questions. Setting up the payments was easy too. We just did that through the bank. I interacted with their customer service in order to cancel but it was not a good experience. I was told I needed to write a letter and mail it in, and I did that. At the time that I did that, I was told that I had a refund coming and that I probably would receive it somewhere between 25 to 30 days. At 25 to 30 days, I didn’t get a refund. About a week later after that, I still hadn’t got anything.

    I called them because I was checking my account and I saw they had deducted another payment when I had already cancelled it. I told them about it and they looked on there and they saw that it should have been cancelled but it wasn’t, and that was why I was charged again. I explained to them that that charge had caused me to overdraft on my account.

    They told me they were gonna cut it off right that time and I would get the refund in another 25 to 30 days. So instead of me getting this refund in 25 to 30 days, it's going out to 60 days. I told the person that I was talking to that it was unacceptable because I didn’t do anything wrong. I did exactly, and they have the paperwork to show. They went in and found the letter that I wrote, and the date that I had sent it. I did everything like I was supposed to. I wasn’t satisfied because of what happened there. The money was supposed to be mailed out to me on the 16th, which when I called yesterday, they said it was, but I still haven't received it.

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    Customer ServiceCoverage

    Reviewed Sept. 25, 2019

    I heard Endurance was one of the best ones and it came up on my phone as one of the leading insurance companies. It was pretty good with the representative. The only thing I didn’t like is the way they did that $250 worth of coupon because it's like I can never use them. It's kinda weird. You have to use them in a different way and I don’t go online and purchase things like that.

    But it's good to know that Endurance is there, covering my back. My car’s a 2014, and having an auto warranty is important to me because if my car breaks down from the drivetrain or anything like that, then I want to be able to have something else to drive from out of town and to have somewhere where I can go like to a motel to stay ‘cause you’ll never know what’s gonna happen. And I like to travel. In case anything were to happen really bad with my car, I would have extra insurance to cover it.

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    CoverageTechRefunds & Payouts

    Reviewed Sept. 25, 2019

    I had an extended warranty that I bought with the car. I wanted to get something to extend it even longer but the company refused to do it and said that I should look at aftermarket. I've put out some feelers to a couple of companies. Endurance did not come in the lowest. Somebody else promised me they would be lower than Endurance, but I never heard back from them. So, I went with Endurance instead and I've had them for five months ago. They set up a payment plan with me where I'm paying $93 a month for it. My car is a touring edition and it has all kind of special electric things and headlights that move on the run and all those sort of stuff. Their rep and I went over some of the concerns that I had and one of the things I asked about was, "Hey, look, these are all electrical parts. The bulb itself, I can understand that's a regular maintenance issue, but as far as the motors for the headlights and stuff like that, that's all electronic. That should be covered."

    The rep said, "Yeah, all that's covered. It's general maintenance stuff." But then when I looked in the particulars of the plan, I didn't see any of that in there. I didn't like finding that discrepancy on my own, when I'm told one thing in order to get the sale, and then later on, I find that that's not the case. So, I'm already expecting a fight. I don't really wanna have one, but if I go to the dealer and I have to fight with Endurance over something being covered and not, then I'm just gonna get rid of the warranty and get my money back.

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    Coverage

    Reviewed Sept. 24, 2019

    The vehicle I purchased no longer had a factory warranty and Endurance was the first one that came up on Google. I just clicked on it and called. I figured they were all competitive and somewhat the same. The rep just asked me to provide what she needed, and I did that. I got my payments on auto pay and as long as it is being paid, and I know I have the coverage, I’m good with that.

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    Sales & Marketing

    Reviewed Sept. 24, 2019

    The sales pitch worked and the sales guy was pretty much rushed. I got Endurance and making the payments was pretty easy. It was automatically withdrawn from my checking account. But I didn't stay with Endurance. My car is fairly new. It doesn't have very many miles on it. So, it wasn't beneficial for me to keep it because my car has been running properly. Also, I never received the $250 credit deal that I was gonna get, and I paid extra for that.

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    Customer ServiceClaims HandlingCoverageTechPricePunctuality & Speed

    Reviewed Sept. 23, 2019

    My experience with Endurance hasn’t been pleasant. I put in a claim with them. In a nutshell, I read their contract and they met all the requirements. I took my car up to Thompson BMW. I have a letter from them and I have a dispute going on with my American Express Platinum card. I'm a small business owner. I don't fight anybody about anything. I know that a lot of people complain about things that they can't cover and they don't know what they're really doing. But I deal with customers, suppliers, and vendors daily. I have a multimillion-dollar business. And I don't need Endurance to cover my car but it was an option and I thought I'd pursue it because I love the car. My warranty ran out and I thought it was a good thing to do. It was a little bit more expensive than some of the others but they had better coverage.

    It started off when they needed to have proof that I met the requirements like their maintenance requirements. I made sure I did all that, documented that, and sent that to them. I then had to put on an X amount of miles and wait. It was 90 days before any coverage was activated which was fine. There was no preexisting condition and the whole time, I was driving using the car. I took the car in after the 90-day period for a non-related battery issue that was not covered under the insurance and I knew that. It was a leaky hose in the motor compartment for the cooling system. And during the discovery at the BMW, they ran the codes and they found something else that they thought was wrong with the transmission. They thought it was the battery so they replaced that.

    I picked the car back up and paid the bill. I never contacted Endurance. I just knew it was not a covered issue. About a month and a half later, the car threw that same code that they told me they discovered which was a transmission issue, so I took it back to the BMW. I was told it was the battery. But I don't think it was because there it was again and the same new battery was being put in the car. And it's $100,000 BMW 750Li so it's not cheap to fix.

    At that point, I gave the repair place Endurance's warranty information. I was asked to go to a dealer if I had an issue with the car and their correspondence. I did that. Thompson BMW Incorporated contacted Endurance. The service manager got back to me and he said he was not able to get ahold of Endurance. He had been on hold for 45 minutes and nobody picked up. He called again and they put him on hold. But he just didn't have time to wait to get a response from Endurance again.

    I called Endurance and they said that I did not provide the proper documentation of getting an oil change within 30 days of writing the contract. I went back into my emails. I had the proper documentation and I sent that to them. But they didn't like the way I sent the format. It was a handwritten oil change bill. They wanted it on a hard copy and typewritten. I went back and forth. I went back to the people that did my oil change. They wrote it up on their letterhead and typed it up. I forwarded that to Endurance and they said that was good. But they were still saying that I didn't do that. I told them I did do that. They then said it looked like I did and that everything was good.

    BMW tried to contact Endurance again for the third time. But Endurance said there was an issue with Carfax regarding my car. Something showed on Carfax that I had two warranties on my car. I wrote an email and I contacted Endurance. I told them that I didn't have another warranty and that they were the only company I was paying.

    I searched around several months prior and had gotten quotes from a bunch of different people and looked at their different options on their contracts and different services and different prices. Somebody apparently logged my VIN on Carfax and it showed up there according to Endurance. Becaue of that, they wouldn't move forward with looking at my claim. I went through a couple of weeks of back and forth. The whole time, I've got a loaner car from the BMW dealer. They were getting a little upset that I have the loaner car and don't know what was going on with the insurance company.

    Endurance couldn't give me any information on what they were finding, who it was, where it was, what it was, and what the name of the company was. But they were saying it was black and white and they couldn't move forward with my claim. It was a covered item unless I could prove and get a letter from this particular company that I didn't even know about. I couldn't find any information online anywhere. I didn't know where Endurance was finding the information but they apparently found it and there was proof.

    After a couple of weeks of that, I went back through my records and all the people that I had quoted. I went back from claim records to my email records. I found the company that sent me some correspondence by the name of CarShield. Apparently, they did start to write a contract on that vehicle and issued in their mind a contract. I then got a payment note sent to my office saying that the policy was cancelled because of non-payment.

    I never paid them and I never authorized insurance on that contract. They didn't cover some of the things that Endurance did in my discovery process. I had to go back to them and that took me another week back and forth with them with several hours on the phone and emails. Finally, I got a really nice person at CarShield. They sent me a letter saying that I don't and never did have insurance with them. There were no payments made to them. I sent it back to Endurance and a copy to the BMW dealer last week before I left to go out to the Eagles game and business trip out to Chicago and Wisconsin. I told Endurance to please authorize the claim now. I was assuming it was a covered item but they didn't wanna pay.

    I had Endurance call Thompson BMW after I sent that letter and all the correspondence wrapped up my little tiny package. BMW said that they called Endurance and they were told that was not a covered item. I did all this for something that was not even a covered item under Endurance's policy. I checked deeper with BMW and they said it is a covered item. It's clearly written in the contract. I went on to ask and I contacted my American Express Platinum Card. I put disputes with them for the payment. I have other cars insured under Endurance and the contract reads, "In transmission, all lubricated internal parts contained within the case. Computer modules and solenoids, etcetera, etcetera."

    This is a panel with some type of computer module and solenoid unit. But it's called an electronics unit from what I found out later. And it's inside. It's an internally lubricated part. I called Endurance after I found that out. And I'm working with a local BMW expert here. I have statements from their BMW Experts, and they went pretty deep. I told Endurance that I thought they were wrong. They came back to me and I have multiple correspondences with them. I've got information from Thompson BMW too.

    But the guy in Endurance told me when I called back that the item was not covered because it was a bolt-on unit on the exterior of the transmission. It was not contained inside the transmission. But the contract says, "All lubricated internal parts contained within the case." I got underneath the car and looked at it. I talked to my local mechanic. He says it's a lubricated part inside the transmission. You have to take the transmission casing apart to get to it.

    I found out yesterday that Endurance sent an investigator out to BMW. He authorized the claim with BMW back to their office. Some might have looked for the computer schematic somewhere. Apparently this unit is partially in and partially out. BMW says they have to be replaced together. I go on to the BMW site and I have documentation on there of somebody else having a 750Li that had electronics unit replaced. There were no questions asked by Endurance and they replaced it for $4,000.

    I'm looking for other people that had either that coverage done or not done. And I'm prepared to take it to the small claims court in New York which is where Wesco is located. The way the language is written, there are two parts. All the internal lubricated parts contained within the case and what is considered the case. I looked at the transmission and I saw that the transmission looked good. There are all the gears and electronics, the valve solenoids and all the stuff in these crazy cars today. At the bottom, there's an oil pan. Unless you're doing that, you can't change the fluid in it. I made an appointment with one of the local experts that's a transmission specialist on the BMWs. Next week, I'm taking it there to have him take a look at it and show me the schematics of what it looks like on a computer. I just haven't had time. I spent dozens of hours on this already.

    BMW threw their hands up in the air and told me there was nothing else they could do. They couldn't fight it out with Endurance any longer. They also needed to get the loaner car back. Endurance is always about denying claims and I have issues with their customer service. The guy who told me that it was an exterior bolted on part on the outside of the transmission case was 100% wrong. He was very ignorant and he basically hung up on me. I think they all know who I am out there now. Endurance is not that big of an organization in the claims center and I'm sure I've talked to or communicated with at least half of them at this point. I have every time, date and person's name that they gave to me. I documented down on my stuff here.

    I know people in some pretty high places and I'm going to actually make some effort. I'm not gonna go out of my mind and I'm not gonna slander anybody. I'm gonna tell the truth and I'm gonna make it known out there. I have a pretty good social media presence. I've got another company and I've been involved with people that can get other companies blacklisted. I have some Facebook groups and I'm in car clubs. I've got a multitude of cars like an Aston Martin and a Mercedes race car. I know quite a bit but I know very little about this particular BMW because it's been dealer serviced from day one. It was always under warranty. I liked the car. It's a beautiful car to drive and have but they are expensive to fix.

    I have nothing to benefit from fighting Endurance for a lousy $1,000 repair bill. But I think it's a matter of consumer issue and to do the right things. I don't know if I'm right or wrong right now. But I do know the runaround they gave me was unnecessary for an uncovered item if that, in fact, was the issue after the three or four things that happened. And I went through it all.

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    Reviewed Sept. 23, 2019

    I've had Endurance for three months and making payments is easy. It’s taken out automatically.

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    Customer Service

    Reviewed Sept. 22, 2019

    Voicemail from this company (Endurance Warranty) saying “Mr **, we would like to review your policy on your Buick, call us back”. I am Mrs. Jones and I own the Buick so I called them back. First of Rep states, "Well you are married so that is why we called Mr **." I don’t care. I paid all payments, my money, my car. Rep dismissed my remark and harassed me for next 20 minutes. She stated I was covered under their policy for past 5 years. No I am not, never was. I just renewed with another company. Rep did not want me to call her back because she knew she was caught in a lie. How do insurance companies legally get away with this. It is misrepresentation..lies. I had to slam phone down to get away from nagging Rep. They lied. I have never had a policy with them. Bullies and thieves. If scammers don’t get you, our insurance companies will. 9/13/2019.

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    Response from Endurance Warranty

    Dear Ms Jones,

    I would like the opportunity to further discuss this with you. Please give us call at 866-432-4443 and ask for Steven.

    Sincerely,

    Steven

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    Coverage

    Reviewed Sept. 22, 2019

    When I signed up with Endurance, the rep told me everything was covered. But once I finally got to look at the contract, I saw certain things that was covered and they did not cover what I thought it did. I tried to cancel, but it was already canceled due to non-payment. About two weeks before the cancellation, I got the copy of my contract so I could look and go over it. So, it was like a month and a half. It was too long. You get 30 days to cancel to get your full refund. But it was after the 30 days that I got a chance to look at the contract, and by then, I couldn’t get a refund because I was out of the timeframe. I’m out of $268, and I wasn't able to get it back.

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    Reviewed Sept. 22, 2019

    Endurance seemed like a pretty good deal. I bought the warranty but then I cancelled it. I went to my local Ford dealer and thought it would be better just to buy something face to face, so I knew I could just go to my Ford dealership and go, “Hey, this is my warranty.” They’d fix it, and I wouldn’t have to submit claims, and hopefully, they’d paid for it.

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    Reviewed Sept. 21, 2019

    When my manufacture warranty was getting ready to run out on my car, I wanted to see how much it would cost for an extended warranty. I then signed up with Endurance and the interaction I had with their rep was fair. I got a $250 gift card that I could use online but I can’t seem to figure out how to use it. They want my credit card information and I don’t do that stuff online. Other than that, I've already been paying my bill for a $104 a month payment plan.

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    Verified purchase

    Reviewed Sept. 21, 2019

    I bought the Endurance warranty back in July and I had to wait a month before using the service but I haven't used it yet. Everything was top-notch with the interaction with the rep.

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    Customer Service

    Reviewed Sept. 20, 2019

    I searched online for the best auto warranty place. Endurance came up and they had pretty good, high rates and stars, so I decided to go with them. The people I spoke with were pretty attentive and very polite. They sent me a welcome package in the mail with all the information that they went over on the phone, so that was a bit of a step but there was nothing. My experience was very seamless.

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    Customer Service

    Reviewed Sept. 20, 2019

    The warranty on my truck was running out so I looked up which provider would be the best, and Endurance came up. My interaction with the team was okay and my payment was taken out of my account. Endurance app does not work. They said that you’re supposed to sign in your email and password, and you’re supposed to get a confirmation back in the email. I never did.

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    Customer Service

    Reviewed Sept. 19, 2019

    I have asked for a quote online and called back after I have received a welcome email for detailed quote. The person explained me well but he changed his attitude when I said I need time to think about it. He was rude and disconnected my call. How can I start a relationship with this company???

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    Response from Endurance Warranty

    Rajesh,

    We have reached out to you to further discuss this in hopes that we can make things right. At your earliest convenience please give us a call and ask for Kait.

    Thank you,

    Kait

    Customer ServiceCoverageTech

    Reviewed Sept. 19, 2019

    I filed my first claim when my car overheated. Mechanic explained I needed an "electrical water pump" - available only from the dealer for $950. Endurance refused to pay, said the part wasn't covered. Yes they specify their parts coverage and "water pump" is listed - but who would know to look for an 'electrical' WP when examining the policy. When I called to discuss it the rep was nonchalant.... I told him the policy didn't seem to do me much good and I might as well cancel, so he hung up on me.

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    Endurance Warranty
    Response from Endurance Warranty

    Mark,

    We did try to reach out to you and it looks like you may have been busy. At your earliest convenience can you please give us a call and ask for Kait.

    Thank you,

    Kait

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Sept. 19, 2019

    I needed to get a warranty and I looked around the internet to see who had the best ratings and who looked like they were the best ones. Also, cost wasn’t an issue. Endurance didn't keep calling and bugging me. I made a call and talked to them, got a price, and I called two or three others just to compare prices, and their process was about in the middle of everybody else. They seemed to have the best rep, which was why I decided to go with them. My Chevrolet was serviced recently and I had no problems with the Endurance team. Everything went smoothly. The shop submitted the claim because when I bought it, it had a crack in the glass where the speedometer and they replaced that.

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    Verified purchase

    Reviewed Sept. 19, 2019

    I found Endurance on the internet and the rep was very good when I purchased the warranty.

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    Claims Handling

    Reviewed Sept. 18, 2019

    We've been faithfully making our payments and have had 3 claims which were denied. We didn't fight the 1st two but this current one our mechanic reported as a "damaged valve body control unit" which he says is not serviceable. Endurance refuses to send us anything in writing but states it was rejected because it's seal leak. Our mechanic strongly denies this. Lorra ** claim #**

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    Refunds & Payouts

    Reviewed Sept. 18, 2019

    It is going alright with Endurance. But I was kinda upset because my air conditioner went out and they couldn’t fix it. They said it was an accident. There was a hole in my compressor, and they said there was a gas leak. And they didn’t reimburse me anything. I was dissatisfied with that one experience.

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    Verified purchase

    Reviewed Sept. 18, 2019

    I had another warranty company that it didn't pan out and all they wanted was money. But then I spoke with somebody in Endurance and they convinced me that their warranty was not like Toco Warranty and that it would service all my needs in case I have a bad problem with my vehicle. Their rep was very professional and he convinced me to have my wife sign up too.

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    Customer Service

    Reviewed Sept. 17, 2019

    I needed the warranty on my truck, and I looked it up on the internet and got the number of Endurance. I called and signed up with them. There was a little mix up because I was paying for it and then I didn’t have the service. No one got back with me and I had to call back. I didn’t like that. The experience just to get it wasn’t too pleasant and I wasn’t happy with the interaction with their customer service.

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    Reviewed Sept. 16, 2019

    I had 72 hours of pure HELL trying to use my warranty, which was paid in full $3500.00 (mileage, oil changes and time within the stated policy). In the end I did not get my car repaired due to the unreasonable request for additional maintenance tear downs requested from the underwriter of this policy.. ***Please please please save your money. ** Cancel your remaining policy. ** I'll be going to the BBC and posting additional information from Endurance on my Facebook page (Ereaka).

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    Endurance Warranty
    Response from Endurance Warranty

    Ereaka,

    We have tried to reach out to you in hopes we can discuss this and come to a resolution. Can you please give us a call and ask for Kait?

    Thank you,

    Kait

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 16, 2019

    Signing up with Endurance was straightforward and there were no problems. I took care of it quickly. Everything was pretty much put out there and it was easy, besides maybe doing everything online. It wasn’t difficult and so far, so good.

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    Verified purchase

    Reviewed Sept. 16, 2019

    I just wanted to have an extended warranty on my car and I wanted to go with something other than what the car dealership wanted to offer. The professionalism and courtesy of the rep from Endurance was good. We got the payment set up via auto payment with my bank debit card.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Sept. 15, 2019

    When I did a Google search, Endurance came up along with somebody else, and we did a comparison between the two and we liked Endurance better. My husband called Endurance and talked to someone there, and the customer service was good as well. Doing the payments is extremely easy because it's payroll deducted, so it just comes right out of my bank account. When my husband set it up, he was told that I would get a Amazon gift card for $250 for signing up, and I've never received it. When I called to ask them, they said it will come into my email, and it never got into my email.

    When I first got started with Endurance, I didn't understand the website. So I kept calling because I wanted to figure out how to utilize the website. And it seems like the only thing you can do on there is file a claim or look at your basic information. Whereas I was looking at trying to go in-depth into my policy, and the lady wasn't understanding what I was saying, and I wasn't understanding what she was saying as well. She just kept sending me the same information to my email. I told her that I already have that and I don't need it. We finally got on track, but it took a while.

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    Claims HandlingCoverage

    Reviewed Sept. 15, 2019

    A year ago, I was offered an auto warranty through a different company through my credit union and I used it for a year and I actually ended up using the warranty and came out ahead for the year. So, when that one was up, I thought I would look into another warranty. I just did a web search for what would be the best one out there and the internet seemed to give Endurance a high review. The rep explained everything well and he was knowledgeable. It probably lacked on the “what isn't covered” just to make sure I understood what wasn’t covered, and that was kind of a disappointment. But they made it easy to make my payments and it’s setup on automatic.

    My air conditioning stopped working and I had to be pre-certified for a claim and after trying to use the service, the specific part that needed to be fixed wasn’t covered. I just talked to the reps yesterday because I was calling to cancel the contract. I found out how little was gonna be covered and all the issues that I would probably have with my vehicle going forward are not gonna be covered. So, it didn’t seem like it was worth having. The retention department did a really good job of trying to retain my business. So, they're giving me a two-month window where I don’t have to make any payments so that I can still have the coverage and reconsider my situation.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Sept. 14, 2019

    I have a Lexus 2007 and I got a protection plan in case I needed it for my vehicle. I purchased the plan from Endurance because it was convenient and quick. Also, the reps I dealt with were consistent with what they said. I asked a lot of questions, such as the coverage for engine and electronics, and every time I asked them, they answered. Paying for the warranty wasn't bad either because they allow you to do it online and I just pay it every month.

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    Verified purchase
    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Sept. 14, 2019

    I found Endurance online and it was less expensive. However, the interaction with the rep was sketchy and I haven’t been really satisfied. I was traveling and I had almost $900 worth of labor and one motel that I had to head down. When I went to two different Ford dealerships, they both said the pulley wasn’t covered or they would say that they called and nobody answered, and ask if I still wanted it done. I was 1,200 miles from home, so I had to get this work done. So, it was kinda difficult. I was gonna cancel and then they paid one month for me in August, and then I had to go through a lot of paperwork and quite a few phone calls to hopefully get back some money for some work that was done on my truck. So, if I don’t have that check that they said I was going to get, then I’m going to cancel.

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    Verified purchase
    Coverage

    Reviewed Sept. 14, 2019

    I had a little bit of trouble in the beginning. I was quoted one type of warranty protection and it was the best one for what Endurance said that my vehicle needs. Then after it wasn’t what they actually gave me. I had to speak to somebody else. They said that was a supervisor. I’m not sure if that’s actually true or not. I already sent them the money for that policy. They said it covered everything I wanted covered, but then the actuality, I looked into it, it didn't, so I wound up paying for a higher policy with shorter years of protection. But I just wanted to make sure my car is supposed to be covered under all circumstances. It seemed like there was a rush to get me to put down the down payment for the policy.

    Also, there's something I didn't understand about the company until afterwards. They were basically saying that the people that I actually had my warranty through are under Endurance. It’s like a subcontractor. I’m like, “It’s either Endurance or it’s not.” When I first paid Endurance, I got that information saying that I paid Endurance. Now, when I pay Endurance, it comes back by something else.

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    Endurance Warranty
    Response from Endurance Warranty

    James,

    Thank you for giving me an opportunity to resolve things and make things right!

    Thank you,

    Kait

    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Sept. 13, 2019

    I have a lot of electrical stuff that’s in the car, and I was told that Endurance would pay for it. But I recently had something done to my car and Endurance didn't cover it. They said it was preexisting. But I passed the probationary period as far as the 1,000 and the 30 days. And nobody told me about something preexisting. They said that it was something with the engine, and it was leaking oil. They told me they had to take the engine apart and clean the engine. There were some type of seals that were broken that were causing it to leak oil. And that’s another thing. I took it to the certified dealer of the people where I got the car because it’s a Jeep Cherokee, and it cost $3,000. That’s too big of an expense. This was a week ago and I’m still messed up now about that because I don't know how I’m gonna replace that $3,000 that was borrowed. I thought Endurance would help me out with it.

    I disputed it by talking to some lady, but she was telling me that they said it was preexisting. And it was like there was nothing I can do about it. They made a judgment call. How do you dispute it when somebody tells you that they already made a decision. I talked to this lady twice and I asked to talk to the supervisor. When I called them, they put me on hold, and the phone didn't go through. And one time, I got disconnected.

    I'm dissatisfied with Endurance because I'm discouraged to use them now. I wasn’t satisfied with their decision and their reasoning. It was almost like they didn't give me any confidence going forward that that decision was made correctly, and that I can feel comfortable driving my car, and if something happened to my car, Endurance would pay for it. I don't feel confident right now. I still feel traumatized by the whole thing. It’s a terrible experience.

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    Verified purchase
    Coverage

    Reviewed Sept. 13, 2019

    I bought a used truck and I was told that Endurance had the best coverage that I needed. The rep I talked to was very good, too. But I cancelled the warranty because I sold the vehicle. I had it for five months though and making payments with them was easy. I was extremely satisfied with Endurance and if I'd be looking for another one of those, I would do it through them again.

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    Verified purchase
    Claims Handling

    Reviewed Sept. 13, 2019

    My payments for the auto warranty that I got with Endurance come out automatically from my account and that's easy for me. My interaction with their rep when I purchased it was fine as well and I didn't have any issues at all. Right now, I've got to file a claim with them as I am having a small problem with my car. For some reason, the air condition quit cooling.

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    Verified purchase
    Coverage

    Reviewed Sept. 12, 2019

    Endurance has a very good rating, as far as insurance companies that cover a lot of things, and when people have issues, they respond and take care of the issues. They don't give anybody a hard time about what is not covered and what is covered. Everything that's supposed to be covered gets done, so based on that alone, they came highly recommended. So, I signed up with them. I was assisted by a young lady and she was great.

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    Verified purchase

    Reviewed Sept. 12, 2019

    I was looking for insurers of older vehicles and I found Endurance Auto Warranty online. I've had the coverage for about six months. The research and the interaction with the representative of the company were all positive.

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    Verified purchase

    Reviewed Sept. 12, 2019

    I was planning on selling my car but I decided to keep it and so, I wasn’t gonna need the warranty anymore. But I didn’t end up selling it and I will reach back out to Endurance. From the research I’ve done, it’s one of the better warranty companies that I’ve come across so far. The rep was nice and everything was good.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed Sept. 11, 2019

    I saw a television ad for an extended warranty company and when I went online to look into that company, Endurance came up. They had the highest rating from Consumer Reports. I know there are a lot of fly-by-night warranty companies out there and these guys had very high rating. They had very good comments, too. So, I called them and they were very good on the phone explaining to me exactly the service that they provided. They sent me the information as far as what they cover and when they cover that, which was fairly comprehensive.

    I filed a claim with them recently and I’m in the middle of the process, which has been a bit frustrating but kind of understandable at the same time. My check engine light went off. I took the car in and had it looked at. The mechanic got the readings and before they went to the warranty company, they looked at other things that might have given the codes that came up. But when they approached Endurance, they're having them jump through some hoops.

    In conversations with my mechanic, they said they needed the information from me. So, I called them to find out exactly what information they needed. I was told that they just needed me to send them evidence that I had had an oil change within the 30-day period that was required under the contract and I sent that to them. Then there was more back and forth between my mechanic and Endurance. And my mechanic told me that Endurance told them that they needed more information. But nobody from Endurance contacted me to tell me that and that slowed down the process for about a week and a half. If what I sent the mechanic initially was not adequate, I would’ve expected they would’ve told me immediately so that I could get that and keep the stuff together. But then, I did send it in.

    Then the most recent thing was they had my mechanic give them a full listing of everything that would be required to effect the repairs that were necessary. According to my mechanic, they were talking about down to the last screw that was necessary. Again, I get that. They’re a warranty company and they’re trying to minimize what they have to pay out. And if there’s anything that’s not explicitly covered, I’m sure that they’re gonna tell me that they don’t wanna pay for it even if it’s something that holds in a part that have to be replaced. So now, apparently, my mechanic has given them everything they need, in writing at least, and I have given them everything that they have asked for as far as documentation on all of the maintenance records since I’ve owned the car. The step where we are now is that they are having their own mechanic coming in and check my mechanic’s work.

    This claim has been going on for a while since late July. My mechanic now has my car waiting for Endurance's mechanic to come in. So, I’m driving a rental now. It’s supposed to take no more than 48 hours for their mechanic to come in and that 48 hours started today. What’s gonna be interesting will be just how long it’ll be before they actually get around to approving it. I have a pretty good idea of what the warranty covers based on my reading of the contract. If they come back and try to nickel-and-dime me, that wouldn’t be good. If they take care of it the way that I think they should, I would recommend them to others.

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    Verified purchase
    Price

    Reviewed Sept. 11, 2019

    We've been with Subaru and they're a little more expensive than Endurance. We ended up getting a better deal with Endurance. We first got the policy for the Outback and then my wife called them and now we also got the policy for the Forester. Everything is looking good right now.

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    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 11, 2019

    My car is almost 10 years old and I spent some money out on it because my air condition went out. So, when that happens, other things could be coming up, which was the reason I decided to purchase an extended warranty. The reps were professional. I wouldn't have gotten the warranty from Endurance if they weren’t. They were courteous and I had no problems with them. They explained everything pretty much and then, they sent some stuff in the mail afterward. The brochure was explanatory but if I have any more questions, I’ll ask them. I had the people at Toyota call them when I had my car serviced, to be sure that there was nothing there that they should be paying for. I needed to know first because if I paid, they're not gonna reimburse me.

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    Claims HandlingCoveragePrice

    Reviewed Sept. 10, 2019

    I went online and looked at reviews. I read up on it, and Endurance seemed to have the most affordable and the best package for me, so I got it. But they're not gonna cover the things that the average person runs into now with a vehicle. There's always an out it seems. I filed a claim with them, but they wouldn't pay. My temperature gauge wasn't working. They said it needed an instrument costing $300, and they said that they didn't cover that. But I got the upgraded package that would include all electronics. I pay them 65 bucks a month, and they can't fix a temperature gauge, so I canceled it.

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    Verified purchase
    Customer Service

    Reviewed Sept. 10, 2019

    I liked the overall customer service with Endurance. The rep was real detailed and told me everything I needed to know. It was a good interaction. The first time was little rocky because I asked them for automatic withdrawal and they didn’t do it. So, they kept calling my phone and the payment was supposed to come out. But other than that, everything was great. Everything was pretty much handled correctly.

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    Customer ServiceCoverage

    Reviewed Sept. 9, 2019

    We have paid $105 monthly for Endurance warranty since the purchase of our 2016 Dodge Challenger Hellcat. Unfortunately we had a fuel pump go out on the car and this warranty will not cover ANYTHING!! When we called Endurance we were given the most bogus excuse as to why they won’t cover the parts OR repairs. Why pay for a warranty?? We have wasted $105 dollars monthly for over 2 years... Don’t waste your money on this “extra warranty” and abysmal customer service!!

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Sept. 9, 2019

    The representatives from Endurance were very nice. From talking to them over the phone and them trying to sell me stuff, my experience was good. They did a good job. I’m untrustful of any insurance company because you always come out on the short end of the stick with all insurances. I’m really kinda leery of having to deal with Endurance, but I thought I’d try them because they were highly rated.

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    Verified purchase
    Claims Handling

    Reviewed Sept. 9, 2019

    The regular warranty on my car expired and I decided that in case something would go wrong, I would have warranty on it. I was browsing and Endurance had a good rating. So, I went with them. My experience with their rep was good and I didn’t have a problem. They're kinda like an insurance company. Sometimes you make payments until one day you have a claim then you find out who your insurance company really is. Personally, I haven't had to experience that yet with Endurance, but so far, the service has been all right.

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    Verified purchase
    Coverage

    Reviewed Sept. 9, 2019

    My 2016 Chevrolet is a very expensive car and if something goes wrong with it, a warranty is a nice insurance policy. I was looking for a warranty package that was priced accordingly and provided me with the coverage that I wanted, which was basically everything except the stuff that was not covered like the winter washer fluid, wiper blades, tires, break pads and things that just wear out. I shopped at three different companies and I asked a few, very succinct questions and took notes. I also asked them questions to ensure that they weren't some third-party relay and that I was actually talking to the insurance company. The representatives from Endurance do a great job with explaining everything and answering my questions and the package that I bought from them covered everything including a seat motor and their price for that package was less than their competitors.

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    Verified purchase
    Coverage

    Reviewed Sept. 8, 2019

    I went online and searched extended warranty companies. I did a quote from a couple of different companies and Endurance was the first one that called me. They answered a lot of questions for me and was able to give me a coverage within my budget. I was able to put it on auto pay, which makes my life that much easier. I was able to call and change the account that it was coming out of when I needed to switch it. So, it was really easy, and simple.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Sept. 8, 2019

    I did a Google search on the internet and found Endurance. I liked what they were offering, so I went with them. I have complete engine coverage on a vehicle that already had some mileage on it and I was led to believe that I'm not stuck in a contract. If I don't like it, I can quit it. They were very nice and very polite. I was also very pleased when I called them yesterday to find out if they offered car rental service through the program, and they did. So, if my car went down and I needed repairs that was gonna be a few days, then the car rental is included. I didn't know that upon signing up.

    Other than that, I've referred them to four other people, so hopefully those people call. The only thing is, I'm worried about what happens with our contract if the vehicle goes up to 175,000 miles. My wife took a new job this year, which is the reason I got the insurance because she drives a lot of miles between Georgia, Florida, and Alabama, and I'm concerned that she'll be at 170,000 or 175,000 by the end of the year.

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    Verified purchase
    Sales & Marketing

    Reviewed Sept. 7, 2019

    I've seen an auto warranty advertisement on the TV and I had talked to another agency and got prices. When I talked with the people at Endurance, they had a better offer, so I decided to go with them. Their reps were good. They told me what was what and everything, and they sent my stuff. Making the payments wasn't difficult because I let them take it out of my account. I already recommended Endurance.

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    Punctuality & Speed

    Reviewed Sept. 7, 2019

    When I purchased the warranty, Endurance told me to call them first if I needed to file a claim. It was cool. But when I was a couple of days late in my payment, they were calling me, asking me for a payment, and I told the guy that I didn't like that. I understand that my payment is due on a certain day and it needs to be paid, but give me some time because I got it.

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    Reviewed Sept. 6, 2019

    They asked for a $420 "deposit" and when questioned on this they put a spin on it. The definition of a "deposit" does not fit the definition found in any dictionary, "a sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later."

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    Endurance Warranty
    Response from Endurance Warranty

    We would love to have an opportunity to discuss more about this situation and make things right. Can you please give us a call, we can be reached at 866-432-4443.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 6, 2019

    I was buying a vehicle that had low miles but with high years. I just wanted to have something that would protect it because the manufacturer’s warranty has ran out. The Endurance reps I worked with were fantastic. They were really supportive, really tried to get my needs taken care of and be competitive with the other offer I had on the table. At this point in time, my experience has been good so far.

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    Verified purchase

    Reviewed Sept. 6, 2019

    When I purchased my warranty from Endurance, it was a fine experience. I pay them online or I call sometimes. When I call them, my account number already comes up, so they don't have to look for it. They know who I am already, and that's perfect with me.

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    Verified purchase

    Reviewed Sept. 5, 2019

    I just purchased a warranty from Endurance for my Infiniti. My purchasing experience was okay and my experience with the representatives was good. They explained my warranty to me well.

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    Verified purchase
    Customer Service

    Reviewed Sept. 5, 2019

    My husband inherited a 2016 Ford Escape from his brother. My husband is not a Ford person, and we googled this particular Ford model, and it showed that the transmissions in the Ford Escape had multiple problems and some recalls. It wasn’t giving any problems that we knew of. But since it was passed, and there were problems on this particular vehicle model and the transmission for several years, we wanted to make sure that we had a warranty on it. It was the big-ticket items.

    I googled the new vehicle warranties, and the first place that came up told me about Endurance. I went to the website and it showed their records and their reviews. So, I called them, and I was referred to the broker for Endurance. I signed up on the first initial call instead of waiting because they offered a waiver of the $200 fee that they normally charge. It wasn’t difficult at all, and I had good experience.

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    Customer ServiceClaims Handling

    Reviewed Sept. 4, 2019

    BE CAREFUL those looking into purchasing a warranty from this company. They lead you to believe they provide you peace of mind and a company that you can trust...THIS NOT CORRECT! The 1 time we contact them to file a claim they sent an inspector to the auto shop and denied the claim because of the tire size. Our tire size is 265-70-17 and they said that the standard for our truck is 245-70-17 and due to a 1" difference they denied the claim. They said that due to this "modification" on our vehicle it causes a speed variance that over time can cause engine to work harder.

    I called to speak to a manager and he tried to shame me by saying that I did not read the contract that says modifications are not allowed. I asked why was this not advised to me in the beginning when I was discussing the warranty when purchasing and he said they do ask if modifications were made to the vehicle. I told him that buying tires is common sense, we did not buy oversized tires or lift/lower the vehicle, so no, we did not modify our vehicle however we did purchase tires once they were worn/damaged. We bought tires that were recommended to help with drivability and stopping ability. He said he agreed with me, that he buys his tires at the same place we do and although these tires can give more grip and help perform better the bottom line is we have a contract and the contract stands and they will not overturn their denial on our claim. This is ridiculous! Save yourself time and DO NOT TRUST THIS COMPANY!

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    Verified purchase
    Customer Service

    Reviewed Sept. 4, 2019

    Endurance has great customer service and the rep that I dealt with was very friendly. I've had them for four months now and doing the payments has been easy, so far. I'm very satisfied.

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    Price

    Reviewed Sept. 4, 2019

    I bought a car with nearly 100,000 miles on it. I shopped around on the internet for an extended warranty, and a lot of cheap warranties just included the powertrain. I want something more than that, and I wanna make sure transmission and steering would be covered. Endurance had a reasonable price. They’re cheap but it also seems to be not quite a fly-by-night company. So I did my homework, and ended up with Endurance. Their reps were great and very helpful.

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    Customer ServiceClaims HandlingPunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 3, 2019

    My experience with Endurance was bad. I got the quote and everything, and they said that they were gonna send me a confirmation email too see if everything was correct. When I paid for the beginning of the contract, I called them right away and told them the right mileage. That month, we travelled a lot so we went 2,000 miles up. About a month and a half later, my truck broke down. When we tried to do the claim, they told me that they couldn’t do anything because I have messed up on the miles. I had to pay about four grand out of my pocket. I tried to cancel it but they told me that I had to send paperwork and all to see if they would give me back the money that I had paid for the month and for the beginning cost. I tried reaching out to them again and nothing.

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    CoveragePrice

    Reviewed Sept. 3, 2019

    So far, my interactions with the reps at Endurance Auto Warranty has been perfect. I went with them because I compared them to everyone else, and they provided the most coverage of the vehicle. It was a reasonable price, too.

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    Customer ServiceClaims Handling

    Reviewed Sept. 2, 2019

    I stopped searching through the reviews after 60 pages. I searched all reviews pertaining to BMW, and there were a lot. However, not a single positive review from someone who actually tried to submit a claim, those were all terrible. Go ahead and read through the reviews. The only positive ones are "the representative was very nice and made it very easy for me to make my payments". I'm writing this review so people will wise up and actually read through all these reviews. Endurance tells you what you want to hear on the phone, but not what you want to hear when it comes to submitting a claim.

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    CoveragePrice

    Reviewed Sept. 2, 2019

    It was time for me to purchase an extended warranty and when I looked at the type of car I had, Endurance was recommended compared to a Mercedes Benz. They were good as far as the pricing. I told them my concerns and they made a reservation. They tried to figure out what coverage was gonna cover our car and they worked with me on the payments to purchase it. So far, the experience was great. Endurance is there for me when I’m in trouble.

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    Customer ServiceCoverage

    Reviewed Sept. 2, 2019

    I had seen that Endurance was top-rated, and they worked with me. I talked to two different ones, and they were very informative. They were knowledgeable about everything plus the extra benefits of going with a kind of preferred status or premiere status. They walked me through everything. They explained to me what it covered bumper to bumper, even down to the smallest motor or electronic in the vehicle. It was definitely a seller right there. They got my payment as low as they could. They saw what I was kinda eligible for. And then, also for adding on an extra thing or two, they knocked it down a little bit. So, it was kind of a bundle savings type deal. It worked out pretty good. They also do follow-ups and I get emails. The customer service is outstanding.

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    Coverage

    Reviewed Sept. 1, 2019

    My manufacturer’s warranty had expired and I needed an extended coverage in case anything happened. It was fine dealing with the representatives from Endurance and they worked with me on the payments for the coverage.

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    Coverage

    Reviewed Sept. 1, 2019

    The rate from Endurance was reasonable, and the rep worked with me as much as he could. He was above and beyond. He spent a lot of time breaking everything down for me, and he worked with me on the price, and assured me that it was the type of warranty I went into that I would be covered for some things that I needed it covered. It was all done pretty smoothly.

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    Customer ServiceCoverage

    Reviewed Aug. 31, 2019

    Throughout my entire life, I’ve owned trucks and cars, and I’ve always had to pay out-of-pocket. As far as car insurance, auto insurance only covers for damages in the car. I thought I’d save myself some money this time and gave auto warranty a try. It’s very reliable. I did a lot of research myself on it and I even saw the numbers and reviews of customers. One of the main things I worry about the most on any vehicle is the transmission and the brakes on it. The motor is something that I can fix myself and it's no big deal. I’m a mechanic myself and I can fix some. But there are just times when I can’t even get to it.

    The main thing that made me wanna join Endurance was because I spent a day or two looking for the best insurance and they were the one that popped up the most. They really caught my attention so I gave them a call. I got an awesome rep. He really broke it down for me. Overall, he did very well although there was one major detail that I wished I would’ve known before or afterward. When I called one time about some little AC issue I had, they told me it’s on the contract. It would’ve been nice to hear it out loud as well. There were the 60 days and 1,500 miles conditions. I have to give it that much time. I wasn’t told any of that. They told me I had to read it on the contract. I read some of the paperwork but I didn’t read the entire contract. I might’ve missed it. A little detail like that would’ve helped a long way. Other than that, I was very well taken care of overall.

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    Claims HandlingCoveragePrice

    Reviewed Aug. 31, 2019

    I did some research and found Endurance along with another company. The guy, who is from an a equally reputable company, gave me a quote. Endurance gave me a price as well, but the discrepancy was so high. I told them that the other company could give me a better price. Endurance started lowering the price and finally came down to the best. They could have been more upfront from the very start. Honesty has gone out of the window nowadays. I still feel they charged me a little bit high.

    Aside from being honest, I also wish they gave us better service by calling us. Their reps explained the benefits and how to file claims. It was not the best, but it was okay. I asked questions too. I'm planning to hopefully file a claim with Endurance. I have a seat issue. The first time you file a claim, they would say this and that are not covered so I'm getting ready for that debate. For the claim, I'm gonna have to go to the dealership or mechanic shop then get them to kinda give me a price. From there, call Endurance and get an adviser.

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    Reviewed Aug. 31, 2019

    My wife did the sign up with Endurance and it was a good experience. She also handles the payment plans with them. But so far, there's no dissatisfaction with Endurance and I would recommend them.

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    CoverageTech

    Reviewed Aug. 31, 2019

    I was googling who has the better service provider and Endurance came out with the better ratings. I had a rep who did a good job and I was happy with the aspects of the warranty. Endurance setting me up with the account and me paying the money were fine but when I needed help, there was none and that part sucked.

    I tried to get hold of Endurance multiple times when my transmission went out on my Yukon and their business hours were horrible. I couldn’t get anybody. I felt like the actual Endurance program was not comparable to a bumper-to-bumper coverage at a dealership. They wanted me to pay out-of-pocket for a bunch of stuff and before they wanted to cover anything, they wanted to send out a tech which was gonna take them several days. What was I to do when I was stuck out of town in a small tiny town? Their guys were leaving me hanging when I paid Endurance a lot of money every month for their premium warranty. It kinda rubbed me the wrong way at that point.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Aug. 30, 2019

    We're familiar with car warranties but my husband still did the research and we felt that Endurance might be the better one for us. Their rep was was cooperative but it was a little bit of an oversell and the person was a little bit overzealous. But it was okay. As opposed to some of the other warranty companies, they're walking on water. The rep's explanation of the coverage was okay but there was a tremendous amount of information.

    But there was one thing though. It was about two weeks ago on a Friday. I've been with American Express since 1972 and I have perfect credit. First, I received a text then I received a phone call, identifying it as American Express. We were not apprised of what Endurance's billing goes under. American Express thought it was fraud for whatever reason. I called American Express and verified and they declined the charge for protection purposes.

    We then had to call Endurance because American Express can't redo it. We, as the customer, have to redo it. There was a significant amount of turmoil that I was upset with. The first gal that we got stated that her computer was not working appropriately and that she would have to take the information and input it at some point later in the day, which I was not comfortable with. I felt that at that point, we should be transferred to another rep that could do that. I found it annoying. We never received anything from her. At the end of the day, as it was nearing about 4 o'clock central time, my husband and I placed a call saying we didn't get anything and we wanted to make sure we were paid. We were new customers.

    The notes were not fulfilled. We had to speak to a supervisor, who was very helpful. Her name was Mary and she at that time was connecting via Endurance's computer systems, internally, trying to find this other person who she couldn't find. She sent her an email but the person didn't connect with her. It got so complicated and that was what I hated about it. She was then having to contact other representatives so that we would not be charged twice. At that point in time, we still didn't hear back. We had to call back and, yet again, babysit this. The representative told us we were good and that they got our payment. We were only charged once.

    I then received a one-time confirmation in the mail from Endurance. However, it didn't give a dollar amount. In other words, it was a waster of money. It was a confirmation of nothing. Hopefully, my account is up-to-date. Endurance has only taken one payment out. If not, that will have to be rectified. I felt that I had to babysit the process through and that's not my function. That's Endurance's function. If the rep's computer was not working, then she needed to get me connected to or have me call back somebody who could take care of it. I felt it was very irresponsible. That left somewhat of a bad taste in my mouth. Aside from that, we fortunately haven't had to deal with anything. But at this point, I can't recommend Endurance to anybody. We're in the elite program and we were supposed to receive a pack of some things. We've never received that either. That's not very welcoming.

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    Coverage

    Reviewed Aug. 30, 2019

    My old coverage expired and I didn’t have any coverage at all. I did some research and Endurance was listed as one of the best ones. I called them to setup an account and it was a very good experience. They listened to what I said. They looked up the car and they wanted some basic information. They also questioned whether I had 2,000 miles on the car, which is a 2016 Mustang Shelby GT350. I told them that it’s a special car and I have three other cars so, I don’t drive it very often. When they setup the payment plan, I told them that I just wanted to pay it in one lump sum, so I got a discount.

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    Customer ServiceClaims Handling

    Reviewed Aug. 30, 2019

    I like to check out what’s out there before I make a decision. I checked what Endurance had to say and found that they had more to offer. I called them and they responded. They answered all my questions. The didn't elaborate on how to file a claim and mainly stuck with the benefits of the warranty. But that was fine. I got the papers for that. It has also been easy making payments. I got my warranty in May this year and I am satisfied.

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    Coverage

    Reviewed Aug. 29, 2019

    We needed an extended warranty and Endurance had the best-priced coverage. The rep was well-educated about the service. She explained all aspects of the coverage very well. It’s been a good experience and I'm very satisfied so far.

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    Customer ServicePrice

    Reviewed Aug. 29, 2019

    I’ve had my car for a while, and when I was speaking with my mechanic, he said it wouldn’t hurt to get a warranty as the car gets older. I don’t have to pay anything upfront with Endurance and the flexibility of going month-to-month with them made it risk-free and if I sold my car in a year or so, I can stay out of it. I’ve had a few calls with the rep and he was able to go over all the details. He answered any questions that I had all related to the company and the policy, and what they would cover. I was gonna look into when I need to pay for the warranty since I don’t know if I’m set up with a payment plan or how that was set up. I also don’t know if they're gonna charge the credit card I initially used but with signing-up with Endurance, the experience has been good.

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    Customer ServiceCoverage

    Reviewed Aug. 29, 2019

    I read Endurance Auto Warranty's material online and called them and was satisfied with their coverage. The representative that I spoke with thoroughly explained the warranty to me.

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    CoveragePrice

    Reviewed Aug. 28, 2019

    I have a Mercedes and I know their repairs are expensive, and I looked into getting an auto warranty. Endurance covers more stuff than everyone and they gave us a better price. When we purchased the warranty, it was simple and making payments was extremely easy. We had a problem with the hitch in our truck and I just had to call our insurance, and they covered it.

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    CoverageTech

    Reviewed Aug. 28, 2019

    My Mercedes dealership recommended Endurance and I asked around. Endurance came out high and I was sure it was gonna be a great policy. I got a fellow named Daron out of Chicago and he was very good. So, that sealed the deal because he was very professional, polite and someone you really want to do business with. I like people like that. He was very familiar with the coverage and he explained it very well.

    I am very satisfied with the package that I received from Endurance but when I saw a charge on my American Express credit card, it said MEDCO. I didn't know who MEDCO was and I thought it was fraud. So, I cancelled my card, they investigated it and it was the paying machine. When you transact business with Endurance, you’d expect to see an Endurance charge as opposed to a MEDCO because they're the third-party biller. That needs to be in bigger, bolder letters that if you contract with Endurance, I would’ve certainly known that. MEDCO should be more prominently featured. I didn't hear any mention but I’m sure it’s in the fine print some place. If I read through the package better, I would have probably seen that the credit card would be charged by a company called MEDCO. Nevertheless, Daron was tremendous and the experience with Endurance was extremely positive but hopefully, I won’t need to use them.

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    Verified purchase

    Reviewed Aug. 28, 2019

    While researching, I happened to pass Endurance by. I purchased from them and that process was okay. Their rep seemed to be very knowledgeable and pretty much explained how to file for benefits. They also explained to me what the figure would be for the payment.

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    Coverage

    Reviewed Aug. 27, 2019

    I was buying a new vehicle and I looked online for an auto warranty. Endurance had the best options and the rep was great. They answered every questions that I asked. They went over the do's and don'ts of the coverage. So, it was good. I would recommend Endurance.

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    Coverage

    Reviewed Aug. 27, 2019

    I use my truck for business. When I bought it, I only had a 30,000-mile warranty on it. I’m not great at saving money for unexpected expenses so I would rather pay a warranty company. That way, the truck's covered if something ever happens. Endurance was the first warranty company I reached out to. The process to get started was pretty easy. I have my warranty on auto-pay so making payments is pretty easy too.

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 27, 2019

    We’re making payments on our GMC Acadia 2016, and we wanted to have a warranty on it. It’s a newer vehicle, so it didn’t come with a warranty. We liked the cost of Endurance. I shopped around and they were pretty much all the same plans, but Endurance was less expensive. Their reps were great too. We got all the information very timely. I would totally recommend Endurance. The price is very reasonable. And they have good plans and customer service. They were very pleasant and did a good job.

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    Customer Service

    Reviewed Aug. 26, 2019

    I had an extended warranty when I purchased a car and it was only up to 100,000 miles. I drive my car a lot, so I wanted to make sure that I still had some type of coverage after the extended warranty was up. There were about three companies that I was trying to choose from. The gentleman that I spoke to with another company was so high-pressured that it just turned me off. On the other hand, the person from Endurance was so nice and helpful. He gave me three days to think about it then, I called him back and purchased it. So, that was lovely to not have that high pressure. Also, the rep set up a payment plan, and then I asked him if there was a pre-payment penalty if I paid more or if I paid it up quicker, and he said there wasn’t. That was something good to know.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Aug. 26, 2019

    My auto warranty was too expensive. I was very interested in the pricing that Endurance had and I liked that they had a 5-star rating. I was also going for coverage of big items which they covered. My main concern when I wanted to sign up was that there were different numbers that I would be called from. But I went to the website and I called that number. Customer service was nice. The guy that assisted me seemed very knowledgeable. But it would be nice if from time to time, especially after the sales, they would give you a callback and verify that you got the information. I think that’s important because I feel like I bought the warranty but I feel like I'm in limbo.

    The thing is that when you buy something, you’re not 100% sure of what you really got. No matter what, it’s always nice to get a follow-up call even if it's a week or two after the sale to make sure the person got the information and to make sure that they understand the policy. That's the customer service part. That extra oomph of customer service, a little hands-holding, goes a long way. They could ask how things are going or if I used it. They could even ask if I used any specific goodies that is included.

    Endurance told me about all these goodies that are included but I don’t even know how to reach out to those things and how to use them. Supposedly, I was gonna get some things in the mail about these extra bells and whistles, but I haven’t received anything. The only thing I have is the paperwork. Now, I don’t even remember what the bells and whistles are.

    Also, I just got something done in the car. I went through BMW and found out that that the particular item was not covered. It was a coil so I guess smaller things are not covered. I ended up paying 200 bucks so I’m not thrilled. But my car is older and there are only so many things that the warranty covers. Endurance sent me some paperwork and the list of things covered are probably included there. But I’ve been so busy so I haven’t had a chance to really understand everything. I'm gonna have to grab it and read the whole thing. I wanna make sure that I have the top-of-the-line plan. It’s not easy when you get something then all of a sudden, you have this big bill.

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    Claims Handling

    Reviewed Aug. 25, 2019

    I looked into acquiring an auto warranty as it is cheaper, and signing up with Endurance was fine. The rep explained the benefits and how to file claims. Making payments was easy as they worked with me to make a payment plan.

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    Customer ServiceCoverage

    Reviewed Aug. 25, 2019

    I just bought a new vehicle and I needed some coverage on it. I was looking online for aftermarket warranties and found Endurance. I like everything, and it was a good experience. It covers everything except for the suspension on my car. But I wouldn't have gotten Endurance if I would have found a warranty out there that covers the whole car. The payment plan is reasonable. It was a good payment plan. However, they said that they pay for like if you get stranded in hotels. But you can't get anybody on the phone at certain hours. It's crazy.

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    Coverage

    Reviewed Aug. 25, 2019

    I have a 2014 car and I needed a warranty for it. Endurance had better rates and more miles than other companies. I had good reps too. In the beginning, I had two secondary questions and they answered them. They were really good about sending me a pamphlet. They were also good about letting me split my downpayment so I was really happy with that. Endurance covers pretty much everything. The experience was an A.

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    Price

    Reviewed Aug. 24, 2019

    When I bought this car, I had the Chrysler Mopar Protection. When it came time to renew it, they gave me a ridiculous price and I didn't want it. I went on a website and it said that Endurance was the number one rated car warranty. The rep that I worked with was friendly, courteous and explained everything to me. I pay monthly which is something I can afford. I've had no problems so far.

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    CoveragePrice

    Reviewed Aug. 24, 2019

    I got any extended coverage because I'm still paying off my car and it has low mileage. I had a previous account with Endurance, and so I thought I was able to open it back up, but I just opened up a new plan. Purchasing it was good. The persons I dealt with kept their promise. They saved my file because I was going to buy it, but I had to wait a week for the money. Their payment plan was cheaper than what someone else had for me.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 23, 2019

    When the warranty for our car was getting ready to go out, I needed to find one so I Googled a whole bunch of providers and Endurance had a lot of good reviews on them. Their reps were good and they explained everything to us. I spoke with two people the first time. When I purchased I was gonna cancel at first, but they wanted me as a happy customer so they renegotiated everything and they pretty much gave us everything we needed. They both were great customer service people.

    The main thing we were looking for was to cover at least another 100,000 miles. We wanted to get coverage for major repairs for the motor, air conditioner, alternators, starters, fuel pump and stuff like that. Their rep said Endurance covered them. But I had had a misunderstanding of the policy. This is the part where things went a little downward. After I had purchased the warranty, I didn't know about the 30 days until after I got the fine print stating that if anything were to happen within the 30 days, they wouldn't cover it which was fine.

    I had water pump issue and I had to have my car taken to Ford. They called Endurance and they considered it six days out my policy. I was asked if I just purchased the warranty six days ago. I told them I purchased it 30 days ago. But Endurance will not activate it until the 5th of August. I was told Endurance wouldn't cover the claim. I didn’t know that it was 30 days that you had to wait. The additional thing was to be 1,000 extra miles over which they said I qualified for. None of those things were explained to me though. I was left stranded. My vehicle is down right now. I kinda feel like I was a manipulated a bit.

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    Verified purchase

    Reviewed Aug. 23, 2019

    Endurance Auto Warranty felt good. Their rep was very pleasant, listened to what I was saying and I had no problems with that person.

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    Verified purchase

    Reviewed Aug. 23, 2019

    It’s been all right so far with Endurance. Everything was perfect and everything went right through.

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    Customer ServiceCoverage

    Reviewed Aug. 22, 2019

    I just purchased a vehicle and wanted extra coverage. I did a Google search and Endurance Auto Warranty came up as one with good ratings. My interaction with my rep was easy too. I called the customer service team with a question, and they were able to answer the question. It wasn't a good answer, but still, they answered the question. I was checking to see with something covered in my warranty but it wasn't.

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    Verified purchase

    Reviewed Aug. 22, 2019

    I wanted to save some money and I was looking for an auto warranty that would cover regular maintenance on my Toyota RAV like oil check-ups, small repairs, and oil changes. After watching something online and reading a lot of good comments, I went with Endurance. The rep who assisted me was good and I was satisfied with his explanations.

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    Customer Service

    Reviewed Aug. 22, 2019

    Endurance's reps went over payment plans and those were reasonable to me. While my enrollment experience was fine, I had concerns after looking at reviews. I don't know how old some other people's cars are. It’s hard to tell because they may have a really old car and maybe there are some issues with the warranty from those. Still, customer service is reasonable and kind of spread out. The payment plan I got is good too.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com