Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed April 26, 2019
Purchasing from Endurance Auto Warranty was easy and straightforward. They were honest and clear on what to do and what not to do. Their reps, manager and the lady who did the sign off for the entire process were very nice. So far, things are going well and I'm happy with them.
Reviewed April 26, 2019
I've got a five-year loan on a car and it's nice having a warranty on it, knowing I got some coverage for the next five years. I went to ConsumerAffairs and I was looking up the higher-rated ones, and I went through Endurance online. I’m 55 and because I’m a veteran, they were able to give me a discount, which was nice. They explained to me that I’d be paying for three years and getting five years of coverage. Having it is like a savings plan for a repair.
Reviewed April 26, 2019
Endurance was the first auto warranty company that called me and it was on a Sunday. I chose them because of their prompt response and their guys are active. The sales rep who called me was nice and he was very attentive to what I needed. He is a good listener, unlike the other company reps who just try to push things on my face. He really took time to understand what I really needed and he presented me with the description of the plan very nicely to make sure that I understood what I was going to purchase. He even talked to his supervisor to give me some credit because I still have the manufacturer warranty available. And I also found out that he works right across from my headquarter in Chicago.
The price of the Endurance auto warranty is competitive in comparison to others. I got some discounts from talking to the rep and his supervisor, and it turned out to be a very good deal for me. The coverage is comparable to others but what really makes it different for anyone to purchase their policy is all about customer service. Still, the coverage is nice and it matches what I'm looking for. Overall, Endurance seems to be a good company and I've even recommended them to my close friend.
Reviewed April 25, 2019
I was debating on whether or not to sell my car and get a new car or keep it, and then decided that if I was going to keep the car for a year or two, it might be best to have an extended warranty. So, I did some comparative shopping and also looked at the reviews online, and decided that Endurance was the best warranty program. I am impressed with the fact that I got quite a bit of information about the policy. The representatives were clear with the information and helped me to make a decision on the type of coverage I was interested in. Then, I decided to set up payments only from the perspective that if I do decide that I want to sell my car in the next year or so, then I will have only paid premiums for the one year versus three years. Also, I got the cards promptly so I’m pleased with that. I’m happy that I made the right decision for the coverage.
Reviewed April 25, 2019
When my original warranty expired, I saw Endurance Auto Warranty online and I went with it. They somewhat made my payment plan more affordable.
Reviewed April 25, 2019
I was searching online for an auto warranty provider when I found Endurance and I chose them for their rating. While the plan is pricey, getting set up wasn't complicated and the coverage is also good. We're going on our first month now.
Reviewed April 24, 2019
I had a fine experience with Endurance. They were very helpful and professional, and they explained all my options, how much, when it starts and what they cover. We set a price and I looked at it, and I thought that was cool. They're reputable and I went with them for my 2013 Subaru, which was out of warranty. A lot of the stuff becomes expensive, and I'd rather do the warranty in case something happens. My vehicle is in good shape. It only had 46,000 on it, but it's past the manufacturer's warranty.
Reviewed April 24, 2019
There are other auto warranty companies out there as well but I believe Endurance is getting popular. They're just a starting up, as well as that of my dealer, the Dodge dealership that actually knows about Endurance. So, they were kinda familiar with that company. So, having a company that's familiar with the Dodge dealership that in case anything that happens to my vehicle, they will already know what are the process on what I need to do.
I got an auto warranty because of the fact that when it comes down to newer cars, especially a Dodge Charger, which is the car that I have, I like to keep and maintain it as long as I can. Endurance gave me the rundown and everything sounds good and dandy, except for the fact that the rep was kinda pushy on trying to get a deposit to get the plan started. I paid the deposit and then pay every month now. I should be getting charged sometime soon $121 every month.
Reviewed April 23, 2019
I was purchasing a used car. And I did a Google search and pulled up three extended auto warranty providers. I researched between the three and Endurance had the best rates at that time. Everything went okay and smoothly with my experience with their reps. I understood what they were saying and didn’t have any questions. Also, making payments was fairly easy.
Reviewed April 23, 2019
Thank you for allowing me the opportunity to expand on my recent experience with Endurance Vehicle Warranty Services. My last review with Consumer Affairs ended with me being optimistic about Endurance and their process. However, I received a really harsh wake-up call in dealing with Endurance. After the inspector "inspected" my vehicle, he deemed that due to continued operations the claim was denied. On 3/28, as I was backing into my parking space at work a "Service 4WD" alarm popped on my dash. I turned the vehicle off, and turned it back on again and the alarm had cleared. I went into work, hopped online and booked an appointment with the Jeep dealership for their last slot at 3:30pm. The dealership is only 0.8 miles from my job.
After work, I started the vehicle and there was NOT an alarm present. I drove the 0.8 miles alarm-free. The dealership ran a diagnostic and found that it could be the Module Transfer Case Module or the Transfer Case Assembly itself. Endurance approved the Module TC, but that did not fix it, which left my vehicle stuck in 4WD Low and essentially non-drivable. However, they did not approve the Transfer Case Assembly which is what prompted the inspector to be called out to verify. His determination... I drove the vehicle, "continued operation", and because of doing so, they denied my claim based on the exclusions in section D of their handbook.
I argued that I did everything by the book, but they did not want to hear it! I advised Endurance that the alarm came on once as I was backing into my parking space. I advised that I turned the car on and off before getting out of the vehicle, and the alarm remained off! I advised, I immediately made an appointment for that same day. I advised, the alarm did not appear again when I started the vehicle and while I was driving the 0.8 miles to the Jeep dealership. I advised that it was a service "WARNING" light, not an Alarm.
In addition, if it were a critical alarm, it was have come back on as soon as I started up the vehicle and most certainly come on as I was driving to Jeep's facility! Endurance did not care! They stuck by the guns of their inspector who deemed the transfer case was faulty because I drove it "WHILE THE ALARM WAS PRESENT"! I DID NOT DRIVE THE VEHICLE WHILE THE ALARM WAS PRESENT!! The mere fact that the Jeep Dealership can prove that did not make them reverse their decision. I advised that jeep did a diagnostic test and only 1 CODE ALARM was in the system!!! If there were multiple alarms, no matter how far back, they would have been stored in the system. YET THERE WAS ONLY ONE ALARM, THE ONE THAT POPPED AS I WAS BACKING INTO MY PARKING SPACE ON 3/28!
Endurance did not CARE... They did not want to deviate from the fact that my drive of 0.8 miles caused the Transfer Case to fail. Here is what Section D of their Handbook states: "For any Breakdown caused by sludge build-up resulting from your failure to perform recommended maintenance services, or failure to maintain proper levels of lubricants and/or coolants, or failure to protect your vehicle from further damage when a Breakdown has occurred or failure to have your vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking and not protecting your vehicle by continuing to drive creating damage beyond the initial failure, Lack of mechanical knowledge is not an excuse for continued operation".
There is nothing in Section D that I violated. However, they see it as the driving of my vehicle for 0.8 miles WITH NO ALARMS PRESENT violates the contract. I expressed to Endurance over and over that the warning popped on as I was parking! I also expressed that the "Service 4WD " does not mean there's an alarm or something wrong as there was no SLIPPING, OVERHEATING, COMPONENT FAILURES, KNOCKING, FLUID LEAKAGE OR SMOKING! IT WAS A WARNING LIGHT... I've had the car for over a year, it could have been warning me that the fluid is low! I followed up by stating all vehicles give warnings... "CHECK ENGINE SOON", "OIL CHANGE SOON", "FLUID LEVEL LOW". There was no indication my vehicle was operating in a manner that deserved my immediate attention, and if there was, I surely would have addressed the issue.
Endurance made a snap decision to deny my claim with no proof. They didn't want to hear my side, they only cared about what the inspector stated about my vehicle. "I have the Supreme coverage, so how could the claim be denied based only on what the inspector says," I asked. The manager, Art **, argued with me for over an hour on multiple days. He even stated that the inspector said that both the Jeep technician and the Service advisor agreed that because I drove the vehicle 0.8 miles is why the part failed and they will not pay out the claim. I spoke to my service advisor and the technician at Jeep, and they both stated they never stated anything of the sort, nor did they agree with the inspector. They actually told the inspector that my driving 0.8 miles did not cause the failure. They simply stated, "the part just failed, that's what parts do".
As of today, 4/16, Endurance still has not paid Jeep for the use of my rental car. I have spoke to numerous representatives over at Endurance since 4/1/2019. Most of them were rude and short with me on the phone, but not all. They tried to smooth things over by offering to forgo my next month's payment and knocking $200 off of my contract price. They all also tried to steer me towards a less expensive service facility such as AAMCO, by stating, "Jeep's parts are very expensive, and you could have had the vehicle repaired for half of what Jeep charges if you had taken it there first." So to me, that sounds like it's all about the money! Yet Endurance is the one who states in their promos and their sales pitches that you can take your vehicle anywhere you want as long as they are certified. It's not TRUE!
As stated, I spoke with one of the manager's, Art **, extensively. He kept repeating the same ole thing over and over about the Exclusions in Section D, which in my opinion, does not apply to my vehicle. Endurance allows you to keep a rental for a max of 5 days. I had a rental for 7 days. The reason why, is due to the fact that Art was supposed to be taking my complaint up the chain to try and see if the claim could be reviewed and ultimately reversed. At least this is what he told me he was doing, but I didn't buy it! My vehicle went in on 3/28. The inspector arrive on site to look at my vehicle on Monday 4/1. He turned his report in on Tuesday 4/2. Already that is 5 days! Endurance did not even call me to tell me that they denied the claim! I had to call them to find out!
At that point, I spoke with a number of representatives who all pretty much gave me the, "Oh I'm so sorry, sir. I really wish there was something I could do for you" line. I asked to speak with a manager, and that's when I started speaking with Art. I spoke with him on Tuesday 4/2 around 4:30 pm, and at the end of our conversation, he had the nerve to send me a link to LKQ Parts as a courtesy to help me find the part for a cheaper price! He then told me he was going to take my case up to the next level and he would get back to me on Wednesday. HE NEVER DID!!! I called Endurance all day long on Wednesday asking to speak with Art. All the reps kept saying, "Oh, I can see him on the phone. I'll shoot him a message to let him know to call you." It never happened...
I called Endurance again on Thursday 4/4 all day long and heard the same thing over and over. Finally around 4:20 pm, Art called me back... He stated how busy he was all day, and apologized for getting back to me so late! (THAT WOULD BE A WHOLE DAY LATE). He went on to state that he talked to the "people" who renders these decisions, but that they are still sticking to the decision of denied! I question Art about whether or not he had even talk to anyone. One of the reasons why I questioned him is due to the fact that he actually requested my service vehicle report (from my recent vehicle maintenance from where I bought my vehicle in which they inspected everything) on Tuesday during our conversation, which I immediately emailed to him when I arrived home.
When I asked him during our conversation on Thursday about the service records I sent over to him, he replied, "what records"? At that point I knew he did nothing to try and help me as he claimed! At the end of our conversation on Thursday, as I just finished blasting him and Endurance for being a horrible company with horrible customer service, he stated to me once again, that he would take my case to his supervisor, Ryan **. During my conversation with Art, I asked over and over to speak with his supervisor, but he refused to put me through!
I advised Art, "I just don't trust you to go into an office full of Endurance personnel who denied my claim, and go to bat for me." I asked him, "Are you really going to go in there and fight for me"? He stated, "Most definitely!" I said, "Okay Art, tell me what you're going to do in there and say on my behalf. Give me an example of what you will say to your superiors about me that will get them thinking?" He stated he would tell them everything I blasted him with... He stated he would play the "company's recording" of our conversation so that they could hear the points I was making. I chuckled at Art! I advise him, "Do you really think I believe that for a moment?" I advised, he didn't even remember to check his email for the documents he requested from me, in addition to his not calling me back!
I tracked Art down on Friday 4/5, of course he told me how busy he was all day long and apologized yet again for getting back to me so late in the day. He commenced to give me the FINAL verdict that the denial would remain denied! He then offered to help me with some information if I had the time and was willing to listen. I agreed, and he stated he would call me on Tuesday 4/9. He even stated he was putting it in his calendar to call me. Well, I did not hear from Art until today, 4/16! Keep in mind, during my conversation with Art and the rest of the representatives all throughout this time, I kept reminding them all that I still have a rental car beyond the 5 days.
At the time I was speaking with Art on Thursday 4/4, I continued to remind him that my rental is now at 7 days. They continued to assure me that it would be covered. I continued to remind them I still have this rental because Art has stated he is taking my case to the next level for a final decision. Now, here I am on 4/16, and I received a call from both Enterprise and Jeep stating that I still owe $150 on the rental car as it has not been paid! I emailed Art a copy of the invoice from Jeep on 4/8. Jeep informed me that Endurance boldly told them, that "they are not paying it". So, I had that conversation with Endurance today! Basically they are squabbling over paying $150! Art says, they can't go against what it states in the claim contract... 5 days is the max. It's so frustrating because it seems as though they have no recollection of previous conversations, and this is a manager apparently!
Also, during my conversation with Art today, I asked him whatever happened to the call he was going to give me on 4/9 to offer some help and advice. He stated how busy he was, and that his girlfriend has been in the hospital as to why he did not get back to me! WOW, the ole sentimental excuse using his girlfriend. However, he's back at work now... He should have received a reminder of some sort about our "schedule conversation", if indeed he actually put it in his calendar! It really is a shame that a company WOULD not honor what they supposedly stand for and do what they state they are going to do...
As I mentioned in my previous review, I did my research for 3+ days and had extensive conversations with Fritz ** of Endurance. He is a salesman, but he wasn't overpowering with his technique. However, he seems to be a fraud as well! He stated he was a man of his word because he served our country. Sadly, he is now a salesman and no longer a service-man. He too has not even called me back! I know this review is long, but it needs to be put out there for the next person, so they are not duped into buying into a farce! I hope Consumer Affairs will post the entire review, people need to be able to read it if they want to. Yet, I will not stop at Consumer Affairs, I will upload this review to any and all media outlets!
Reviewed April 23, 2019
My warranty was about up, so I wanted an extended warranty just in case something happened. I googled Endurance Auto Warranty and they seemed to be one of the better ones, so I went with them. The purchase experience was fine and the protection specialist did a great job. He was polite, professional, and knowledgeable.
Reviewed April 23, 2019
I decided to get extended warranty so that in case anything happens in the future, I would get proper budget. When I went online, I saw the reviews on Endurance Auto Warranty so I decided to go for them. It was easy to set up payments with them. Their rep was great. He gave me everything I needed and answered all my questions. They have good customer service. I always get a good answer from them. Somebody was telling me that I need to take the vehicle somewhere to have the inspection I need, but when I called them back, they said, “No. All you need to do is take the vehicle for an oil change and just send us the receipt,” and I did that.
Reviewed April 22, 2019
I got a new car that was used, a 2007 model, so I wanted to get a warranty for it. Endurance Auto Warranty appeared to be the best when I researched on the internet. Their rep was very thorough in explaining all the benefits of the policy and how to file a claim.
Reviewed April 22, 2019
I trusted the rep of Endurance. He seemed like an upright guy. He offered me the plans, and one of the plans is what we did need, so I used it. And I’m pleased with it.
Reviewed April 22, 2019
I looked into getting an extended warranty for my car that's getting older. My experience with Endurance Auto Warranty's rep when I was purchasing their warranty was fine.
Reviewed April 21, 2019
Having bought a new car, I checked on Google for warranties and Endurance was the best. I got a helpful rep. They were clear and described everything that was on there. They answered my questions too. There was also no hassle in making payments to them. It was pretty easy. I would suggest going for Endurance.
Reviewed April 21, 2019
The Endurance warranty is affordable. The payment plan is reasonable and it's easy to work with. The reps are knowledgeable too. My experience with Endurance has been good, so far.
Reviewed April 21, 2019
I bought a new vehicle and it didn’t have a warranty on it. I saw that Endurance is highly rated as one of the more reputable aftermarket warranties in the market and also in terms of the ease of the claims and the number of dealerships they have in network. Filing a claim seemed like it would be easier through Endurance by just giving the dealership my card once I get there, which I thought was a big plus. The Endurance representative was good and he answered all my questions when I had any issues. So, my experience in signing up with Endurance was good. And with the setup of the payment plan as well as the payment of claims if there ever is a claim, it seemed like the claim process would not be that difficult considering I have all the paperwork. So, I just leave the paperwork in my car.
Reviewed April 20, 2019
You can tell the 5 star reviews are fake, made up by employees or people paid to write them. The spelling and sentence structure are the same, there are no mistakes in spelling or grammar. They all say the thing or have same theme. If you really want to know how good the company is read the one and two stars reviews first.
Reviewed April 20, 2019
I wanted to recover some assets to my Ram. I was gonna go with somewhere else but Endurance Auto Warranty matched the price. It seemed to be fair so I went with that. The reps seemed to be knowledgeable with what they stated. Also, they were friendly and seemed to have a smile. You can tell somebody has a smile if they answer the phone. I’d recommend Endurance to my daughter and wife. They would want to get some extended warranty insurance on their vehicle provided that once I got the file, I had a good experience.
Reviewed April 20, 2019
There were good reviews about Endurance, and their price was right.
Reviewed April 20, 2019
My vehicle is a 2004 Chevy Avalanche and once they hit 150,000 miles, you start to experience a lot more mechanical problems, whether it is with the engine or the transmission. I was at 145,000 when I started looking for an auto warranty and I knew that I needed to get something so that I don’t have to pay out a big bill if and when something goes out. I saw a commercial about a company but when I looked them up on the internet, they had so many bad reviews and problems on claims that I decided against it. After I saw all those bad ratings on that one company, I kept looking and Endurance's name came up. I started doing my own research and the majority of reviews about Endurance were positive and people were not experiencing any problems with them. I called and I got a quote. I was satisfied with the quote and all the coverage that was provided, so I decided to sign up.
Their rep was very knowledgeable and he gave me a clear understanding of what was covered, what was not and when the policy starts because I had to wait for two months and 1,000 miles or 2,000 miles before I can make a claim. But everything is still working fine on the truck and I am not having any problems, so I am gonna use it whenever I need it. The only problem that I had was the last month’s bill because I got set up on autopay out of my debit card.
At the time that I signed up for the automatic withdrawals out of my account, the bank where I bank at sent a new card. It was the same account number, but they changed the expiration date. I didn’t call that in time for the automatic withdrawal, so the payment didn’t go through. I had to update the debit card information and everything is fine now. I called Endurance to verify that I am on schedule for tomorrow for a payment to come out because I was thinking about making it today myself manually. But when I started going through the computer to make the payment, it gave me a warning or a notice telling me that wanting to make a payment at that moment did not mean that it was gonna stop the automatic withdrawal. The automatic withdrawal is still gonna go through. So, I am not gonna make an extra payment and I am just gonna let it keep doing its automatic withdrawal.
Reviewed April 19, 2019
Scammers Alert. This company will not pay for anything. They will Decline your repairs. They are a Hot mess scammers. I purchased a Gold Warranty in May 2018. In December 2018. My car went out in the middle of highway. I had it towed to dealership. They called the warranty company Endurance and written under United Car Care LLC. They had me wait 1 month before Declining to pay for repairs. On top of declining they had me agree to 1200 dollars in engine removal and breakdown. The tech said the fault of engine problems were not the customer fault but just typical engine failure. The tech further proved colorations. PROVED that (me) the customer took care of the vehicle as well and yet DECLINE. THEY ARE A BUNCH OF BS. PLEASE DO NOT DO NO BUSINESS WITH THESE SMART A CLOWNS. A pointless rip off. They will not pay bro. They are like the grease under your stove. A hot mess.
Reviewed April 19, 2019
I had a very good experience with Endurance. They explained everything about the warranty and they told me how much I was gonna save compared to others.
Reviewed April 19, 2019
I did a Google search for auto warranties and ConsumerAffairs showed up. I scrolled through and saw some good reviews on insurance. After that, I filled out a form and then Endurance Auto Warranty reached out. I talked to their rep and I signed up with them. Everything was good with the company. Their customer service and professionalism was great. They were pleasant to talk to and they dealt with me in going back and forth as far as pricing and options of the different levels of packages that they did have. They connected on a personal level. They tried to do the retention thing, which was fine, but they weren’t pushy about it. So, if I would ever need a warranty service, I would definitely reach back out.
The experience was fine but I wanted to go a different avenue, new performance modifications to my vehicle, and that wouldn’t be covered under the warranty. So, why pay if I'd still be paying money out of my pocket if the vehicle does break down? They have a 30-day zero cancellation deal but I cancelled before the 30-day thing. So, I was with them for 28 days.
Reviewed April 19, 2019
I have been looking for a used car insurance for a while, ever since I bought my car. Endurance had the best ratings. I know some companies have those people that they pay people just to write certain things down and make it seem like the company is doing a really good job. But when I went through all those of Endurance some of them actually seem like from actual, real people. So I gave them a phone call, and after I called they were way better and more helpful.
There was one point where it took a minute for the rep to understand what I’m talking about. We were talking about other companies that we had and if I was just calling from another company. I was like, “No, no, no, I’m calling for my car. It’s what I’m calling for.” He was like, “Oh, okay.” So, there was a little bit of misunderstanding, but it was all right. It was pretty good. The coverage has been great so far, knowing that I gotta pay $100, and anything that’s gonna happen to my car, say if my engine fails or transmission goes out or anything like that, that’s gonna take care of that, and I don’t have to have my worries on that. My car is in a safe place.
The payment plan is cheap, affordable and it’s something that I can work on. And if I make sure I have money, it’s not hard because it’s only 60 something dollars a month. So it doesn't hurt me. I’m not frugal, but I like to save my money. I know it’s only $100 to fix anything in my car, when transmissions are over the $1000 and replacing the whole engine’s over two to three grand. It can get really expensive really fast. Having no worries in the background, that’s awesome.
Reviewed April 18, 2019
A good friend who is my advocate has an automobile business. He searched the internet for an auto warranty for me. Endurance was well-rated and very competitive so I went with them for my 2014 GMC Terrain Denali. Getting the warranty went very smoothly and everything was set up very nicely. I spoke with a couple of people from Endurance. The first person made general comments and then Endurance and I got more specific as I talked to their next rep. I knew what I was getting into pretty well. They asked me to pay a certain amount down was somewhere between 5% and 10%. The balance could be paid out in one year, 12 monthly payments and with no interest, same as cash. I got a notice that my monthly amount is gonna start being taken out of my credit card until the warranty is paid off. That made me happy.
What I have is a two-year warranty and I have a $100 deductible on it. I'm in good shape. Before I bought the car, I went to my regular dealer. He did a thorough exam on it and found no problem. I feel really good about the car, it drives well, and I feel like if I do meet any problem and have any problem in the next couple of years, I'll be able to keep it in good shape. I was very pleased with my purchase.
Reviewed April 18, 2019
I spoke to two other companies prior to speaking with Endurance but Endurance was able to work with me a little bit better on my policy needs and they were as well willing to negotiate other quotes that I had already received. The rep I talked to was good at explaining the policy. they were accommodating to the point that it made me go ahead on and make my decision in the end and purchased the policy. I did a down payment on my policy and they arranged a monthly payment to do an auto draft for the length of the agreement. I’ve already recommended it to someone, and she just started the policy with them on the other day.
Reviewed April 17, 2019
I have been with Endurance for less than three months and during the initial set up process, I did it all through the website. It was appealing, which was why I joined. The coverage was good and the payment plan was okay.
Reviewed April 17, 2019
The factory warranty of my vehicle was completely out and because of its age and mileage, I decided to put a contract on it. My wife went online and did some research on different warranty companies, and she decided to give Endurance Auto Warranty a try. My experience was fine. I just spoke with their reps over the phone and they were nice. Making the payments with them was a simple process. So far, everything’s been going smoothly.
Reviewed April 16, 2019
I had just bought a second hand vehicle, and I was kind of not understanding what I was getting myself into so I got an extended warranty. Endurance seemed like the best. I’ve also had other people telling me about them. Their reps were also understanding of my needs and what I would need for my vehicle or what I was expecting coming out of the service. I just like to have like a heads-up prior to the due date or a late due notice.
Reviewed April 15, 2019
Endurance had good reviews online. I have a leased vehicle and when the warranty was up and I was looking for an extended warranty, they seemed to be the best. I called and set up my original policy, and then I called right back and changed it because I’m not sure that I’m going to keep this vehicle. So, I shortened it but the paperwork I got stated the original discussion. So, I have to follow up with them. The customer service seems good so far and the coverage is adequate whether I go with what I was originally going to do versus what I changed it to. Plus, the payment plan is fair. Less is always better.
Reviewed April 15, 2019
I looked into getting an auto warranty because of my previous experience with an auto warranty on another vehicle with the same make. The previous vehicle we had was a certified pre-owned that came with a factory-approved warranty versus one from a third party like Endurance. But this time, the vehicle we purchased didn't have a warranty and I decided to go with Endurance based on various feedback, consumer rating and consumer experiences. The process to purchase the warranty was easy and they answered my questions well.
What I got was pretty much a comprehensive, full-coverage type of package but I felt that the price was too high so I've actually cancelled it. I called the customer service line and told them what I felt. There was a little bit of feedback to try to keep me on as a customer but I was pretty well set that I was going to cancel it. So they did do it and that process took place quickly. Overall, the experience was positive. I just decided that the value wasn't what I was looking for.
Reviewed April 14, 2019
I had a previous aftermarket warranty company that I was with and I was dissatisfied with them. Then, I called around a few of my mechanic shops and asked them what they preferred. Endurance was mentioned several times and I decided to go with them. I've only had them for about two months, so right now, everything is good. They told me what I wanted to hear, they had great customer service on the phone and they were attentive. They called back and answered my questions professionally being that I've been with one company before and had some issues. So, they dealt with my skepticism, which was good.
Endurance was affordable for what I was looking for and they told me that if something was broken and it was a covered part, then everything along with it that malfunctioned would be covered as well. You could take it to the dealership and not have to worry about picking and choosing through what they're gonna fix and not gonna fix if something was broken. They wouldn’t just say that they’re gonna replace one thing and then, I have to pay for all the other miscellaneous parts.

Reviewed April 13, 2019
Sent me a piece of mail with all of my information and a customer ID saying that my extended vehicle service plan will have a price increase. I don't have a car. When called, they asked for my customer ID and then asked how they can help me, addressing me by name. They said that mail was sometimes sent out as an advertisement, so I shouldn't worry about the piece of mail labeled "Important--Open Immediately" with a full page of text about how they will no longer "be able to honor the service contract quote designed specifically for your vehicle."
Reviewed April 13, 2019
I had a good experience with Endurance. The executive who called me was great. He told me all the available options but I couldn't afford that much. Endurance's offer went from 5,500 to 4,900. The price was high compared to CARCHEX so I went ahead with CARCHEX. I got my warranty for $3,000. But Endurance is good. If you can afford it, that's the best.
Reviewed April 13, 2019
I saw Endurance Auto Warranty advertised and I called them. They gave me a good price and a good warranty. The rep told me the regular wear and tear was covered. Endurance takes the payments out of my bank account every month.
Reviewed April 12, 2019
I had a previous warranty on a Jeep Rubicon that I purchased for my son, and we had an issue, and they kept denying the claim. They kept saying that nothing was wrong with it and it’s operational. I took it to the dealer again after they said it was operational, and they came out again and said everything’s fine. The problem is, it’s still broken. I canceled that warranty.
I wanted a warranty on the vehicle because it is a ’14 and I typed in, “Auto warranties,” trying to find a new auto warranty company. It was ConsumerAffairs’ reports that showed that Endurance was the number one rated warranty company. I called Endurance, talked to them and paid the price for the warranty. I haven’t taken the vehicle back in for the same issue to see if Endurance is gonna cover it. I keep getting a manual error when I take it to the dealership for them to try to fix it. I just haven’t pushed it to the warranty company, so I wanted to talk to Endurance about that.
I waited two months because we don’t drive that vehicle very often since it’s for my 15-year old son. We just drive it here and there. The Rubicon has what they call an auto-locking front sway bar and if that sway bar isn’t on, it gives you a lot of swing left and right. So, when it’s off, that means you can go four-wheeling. When it’s on, it’s supposed to be on for highway use, so it’s a little stiffer. The other company said it was working but the dealership said it was not. I say it’s not working, but when Endurance sent out their claims adjuster, he said it was working fine. When I picked it up after they said it was fine, the first bump I hit, it knocked it out of whack and stopped working. I was trying to call Endurance to talk to them. I wanted to ask if I can take it to a professional Jeep place that does Jeeps only or if I have to take it to a dealership to find out what’s going on.
The warranty explanation was fine when I bought it from Endurance but I didn’t like the hard sell. The salesman told me that the warranty normally costs $4,500, but if I did it now without researching more, he would drop it to $3,600. I said I had other companies I wanna talk to and try to find out what’s gonna be the best for me and my family. They said okay and I asked them if they had military or law enforcement discounts. The rep said he could drop it to $3,100 but I needed to do it on that day. I told him that I needed to research their company more but he said that the offer was only good if I did it right then. I would have 30 days to where I could get my full refund and cancel the policy. That was like a car salesman thing and that doesn’t make sense.
I understand that they’re all salesmen and they get a percentage of what they can get off of the total amount, but people do research nowadays. We wanna talk to them and as a salesman, they’re the front runner of the company. Even though they may not be the company, they’re selling the company. I don’t go for hard sales because then that tells me that there’s something sketchy. If you’re forcing me to do it now without letting me do my own personal research to make sure your company is actually an equitable company, then normally, I don’t go with it. Hard sale is disrespectful to the consumer. I haven’t had to do anything except pay my fee. I like the 0% financing on it. I’m assuming that even though Endurance did that, they probably have marked-in financing if you’re gonna do it over time, that’s why it costs so much. Still, it is a great option to where I don’t have to drop $3,100.
Reviewed April 12, 2019
My car warranty was just about out and I’m not a risktaker like some other people are. Endurance had very good reviews and there was an opportunity to be able to review the plan for 30 days. That really presented itself to me. Everyone was very nice and I had a wonderful rep. He was very helpful and informative. The payment plan was very easy too. I set up the automatic draft and it comes out every month. Endurance has provided great service and their warranty is very reasonable. The one thing I like the most about it is that they deal directly with the repair companies and it’s not like having to go through another person. They have some of the best plans out there. I am very satisfied.
Reviewed April 11, 2019
I got a warranty with Endurance for my Ford pickup to make sure that I'm covered in case of vehicle failures. I chose them over other warranty providers since I'm a mechanic so I've used them for some of my customers. Having experience on the other end of the warranty service as a mechanic, Endurance is all right and the customer service has been good so far. In purchasing the warranty, I had the normal experience with pushy sales people. For the payment plan, I was set up with monthly payments.
Reviewed April 11, 2019
Getting an extended coverage sounded like a good idea and I could afford it. I was looking for a particular used car and I figured I needed the extended coverage since the car was used. I looked at reviews and people had some good things to say about Endurance Auto Warranty in terms of when they filed claims, they didn’t get any hassle. They paid for stuff as was agreed and everything went smoothly where other companies that I had looked at, there were a lot of reviews which said that people had to argue with them.
However, it was very evident that when I called in, it immediately turned into a sales call. It was about informing me about the product, but the rep was continually trying to like, "Okay, do you wanna buy now? Do you wanna buy now? How about right now?" There was a good, strong push. And there were these incentives, "Buy today. Pay in cash 100% upfront and do these certain things." I recognized what was going on. I had more questions and it was more like they wanted me to buy and they wanted to spend more time on just getting the sale done.
Also, the guy did some weird stuff to secure the sales. It ended up like he settled up some deal where it gave him $100 and reserved my discount for two months that I could cancel and get my $100. But if I decided to keep it, then I was fine. That got me the discount. I thought, "Okay, this guy just wants his numbers to say he made a sale." That was coming through to me and I was like, "Whatever man, take my $100." But the gentleman was willing to answer all of my questions and took the time to do that, otherwise I wouldn't have purchased from them.
Also, there were some things that they left out that I got to the fine print later. They sell you this coverage where they pay up to $12,000 for the vehicle in claims and that's what I purchased when I was sold the goods. When I got the contract and read through it, it actually says up to $12,000 but nothing exceeding the market value of the vehicle at the time the claim is made. So, if you buy a vehicle worth $8,000 and you're paying for this $12,000 of coverage that you were sold, you will only get $8,000 which is something that they didn’t really go over in the sales part. They shouldn’t do that because they sell you this number and you think, "Okay, I'm getting this much."
If you buy a $4,000 vehicle and you think, "Oh man, if the engine breaks and it's gonna cost all this money," and you bought a $12,000 warranty for coverage and then you go to make a claim and it's like, "Oh, where's the other $8,000 I paid for?" That's an interesting thing for them to have to deal with. It's certainly information that they leave out from people who buy the plan that inclusively covers more, but then they get stuck with this cap that's in the fine print that you find out about later that it could be much less, depending on the value of the vehicle. I didn’t feel good that they would not clarify that in the beginning. But given that the value of my vehicle is high enough, I'm not too worried about it. That part wasn’t cool. Everything else seemed standard.
Reviewed April 10, 2019
I read so many reviews on the ease of purchasing the policy but no information about satisfied paid repair claims. My vehicle is 7 years old with nearly 100k miles. I purchased the superior premium policy and meet the company 30 days and 1000 miles waiting period. I started to have issues with my vehicle. I scheduled my vehicle to have it checked and issue discovered. The service company contacted Endurance on day 35 for payment on a repair that is clearly covered under the contract I purchased but was denied. I was told that a failure does not happen in 5 days and the claim denied.
I am furious!!! The clearly written 30 days is not really 30 days. It seems to be more like 45 to 60 days or all repair claims are considered pre-existence. Be aware of the fine print of the contract except there is no fine print. The 30 days is clearly listed and this is misleading. Should be illegal. This is exactly how these warranty companies operate. I had hoped this was a reputable company. I read reviews and comments but I was burnt and all my money lost. I would not recommend this company to anyone.
Reviewed April 10, 2019
I bought a used car and went with Endurance Auto Warranty because I could see they were the highest rated on Consumer Reports. But my experience with them was awful. This all started two months ago. They failed to provide me a contract. And they told me the next person I would talk to was gonna send me my contract and confirm my information. Well, the next person I talked to said my contract was gonna be in the mail or I would receive it the next day.
By that time, they had already taken money out of my account. I didn't know it. Immediately, I told them if they could not send me a contract to look at it, I don't want it. Also, I didn't know who I was talking to on the phone, giving people my bank information. I might be getting ripped off. And I told the person that I was a little scared. I told them to cancel the request and not to take the information. And immediately, I called the bank and said to make sure Endurance would not take the money out of my bank account. The bank said they did 10 minutes ago.
So, I called Endurance back and got the runaround. It took them another week for them to actually send that contract. By that time, I didn't want it. I'm dissatisfied. I sent them an email and a typed letter, signed, requesting a refund, but they haven't sent me anything back. The contract said that they would refund the money in the first 30 days if you don't like it. They kept transferring me around until how long I could hold. They're clearly not gonna give you your money back. I absolutely would not recommend them to anyone.
Reviewed April 10, 2019
My son’s car needed a warranty. The original one had run out. I had done some research and we went with Endurance because of the rating. But we’re trying to figure out what to do with the warranty. My son got into a car accident and totaled the car, and we’re looking on getting a new car. But my experience with Endurance Auto went very well. I would recommend them.
Reviewed April 9, 2019
I bought it based on their salesperson, who stated it covered all mechanical breakdowns. When my vehicle broke down, AAMCO tore it apart for the Endurance and then Endurance decided that because it was a throttle body, it was not a part of the transmission and therefore not a covered repair. It took 2 weeks and 2 different repair shops to get them to make a decision. Meanwhile, I racked up a $522.00 rental bill that they will not cover either. All they say is "I'm sorry."
Reviewed April 9, 2019
I was trying to find an auto warranty that would be affordable since when I bought the truck, it barely had a few more miles before the powertrain warranty went out on it. Endurance seemed to be the most affordable option and still had great coverage for it. So, I decided to go with it. The people at Endurance that I talked to were really nice, very helpful and they sped things along to help me get on my way. Though it doesn’t cover basic maintenance, it’s no problem for me personally because I’ve been working with vehicles ever since I was old enough to pick up a wrench.
Reviewed April 8, 2019
I always carry an extended warranty and when my other one was running out, I looked online and found Endurance. It had good reviews and for my Mercedes-Benz, I got the best thing that they offered. The rep wanted me to go get another oil and filter change though, and he said the coverage wouldn’t start until I've turned that in. But I had just done that before getting the coverage and it's not cheap to get an oil and filter change on a Mercedes. My mileage was probably what he wanted, and I looked at my car and gave him the exact mileage. It's not even due for an oil change yet. I still have 3,000 miles to go. I didn’t want to get the filter and oil change done with that much time left on it. My car is fine too. It's in good shape and it runs great. I just like to have a warranty on it. That aside, my experience with Endurance was great and I would recommend them.
Reviewed April 7, 2019
The rep of Endurance was a little bit shady. When I was talking to him the first time I asked if I could talk about it with my wife but he was giving me time restraint by saying, “You have to accept it for us to give you this deal and it’s gonna be this much." I didn’t take it because I just felt really pushed when I get time restraints. He ended up calling me back and gave me an even better deal than the first time that we were on the phone. When I talked to him the second time, a couple days after the first time, I got the time to talk about it with my wife. It was easy to set up the payment plan. I had to just make a down payment with a debit card and he said that it’s just gonna keep coming. I also got a kit to get some more details to know the system.
Reviewed April 3, 2019
This company's horrible. They are not honorable at all. When I started my policy the salesman told me to make sure to drive my vehicle at least a 1000 miles before the 30 day was up so that it would be in effect. After the thirty days my water pump went out on the 6th week of coverage and they denied my claim saying that it was Pre-existing damage. They are out of their minds. If it had been pre-existing damage I would have never been able to drive the car for 6 weeks. They are just a scam. They wanna collect your money and not pay out. I would not recommend them at all for any reason or usage. You will just waste your money. There are many other companies that you can choose from. Don't choose these guys. They are not reputable or honorable.
Reviewed April 2, 2019
I had a different provider before Endurance, but when I went online and looked at the comments and things that people have written about Endurance and they had the highest rating, I decided to switch to them. During the policy set up, the person that worked with me was very helpful. That person did very, very, very well.
Reviewed April 2, 2019
I had CarShield, but my dealership doesn't use them so I dropped them. I went to the Better Business Bureau and Endurance was number one. The reps were friendly and funny, and when they said that the payments a month were gonna be what they are, I could live with it. Plus it was way less than a few that I went to. I didn't like that I have to wait for 1,000 miles, but I don't need any work with my car so I'm still good.
Reviewed April 1, 2019
I signed up with Endurance on a five years or 50,000 miles plan and I'm little leery of the fine print in the material they sent. When I read the booklet, there seemed to be a lot of escape clause in there such as you need to have your car serviced at a dealership and that’s really expensive. I have 130,000 miles on the old Mercedes I just bought, and I wasn’t planning to get the car serviced by a dealer. I don’t even have an oil change record yet. I'm not gonna pay $88 a month and if something happens, have them tell me I don’t have any dealership records.
Updated review: July 13, 2019
Endurance has improved on their service. The previous issue has now been resolved. The star rating will be upgraded now
Original Review: March 31, 2019
2004 Cadillac- contract #**. The tie rods went out They are not covered under the Select Premier Coverage plan. Why not? There is a gasket seal leak. Not covered under the so called Select Premier plan. Why not? Because it is stand alone **. Head gaskets are not covered. Why not? There is no suspension coverage at all. Why not. There is no steering coverage at all. Why not? There is no Brake coverage. Why not?? All of the Important items above are not covered. Why. My car is still in the shop. It will be an out of pocket expense of over $650 easy. Not happy with Endurance. But I have turbo coverage- not needed, but I have it.
Reviewed March 31, 2019
Purchasing the extended coverage from Endurance didn’t take long. I looked into it since we own a BMW and parts are expensive, and the people at Endurance were straightforward, easy and fast. I also have a couple of options in making the payments.
Reviewed March 31, 2019
The Endurance rep that I dealt with was really knowledgeable and went over everything and explained everything to me. He was really professional. For the payment, Endurance is taking the money monthly from my credit card. So, it's very easy. I called them one time to get a copy of the contract and it was really easy. It was like two minutes on the phone with the rep and I got the contract in the mail a couple of days ago. It was very professional.
Reviewed March 30, 2019
I just bought a vehicle and I wanted a warranty on it. I had signed up with a company and they referred me to Endurance. But I had a lot of problems. People kept calling me saying the same thing - my warranty expired. How is it expired when I just got it? I had to call the manager and somebody else, Eddie, called me. He told me to let him know if somebody called me. He was gonna take my name off my list too so nobody would call me anymore. But the people still continued to call. I told them I was tired of them calling. Eddie said he was gonna straighten it out but I’m still getting calls. I got three letters this month saying how much my bill was. There was a problem with the date. It wasn’t difficult to make a payment with Endurance but the problem was people keep calling me and asking me for a payment. I was ready to cancel.
Reviewed March 30, 2019
Signed up by phone and service was paid March 20 right out of my checking acct. Never recv. proof of buying service. When I would call, I was told no info. Was found that I signed up and paid for service! I called again and was told again that I never was a customer. Gave detail of date and money paid. "Nothing found on his screen", transferred to customer service and lady confirmed that I was a paid customer and would send out proof that I was a paid member of Endurance Warranty Company. Nothing heard or received so far. Wrote letter to company in Northbrook (nothing from company).
Reviewed March 29, 2019
I just had got some work done on my car and it was pretty pricey so I looked for an extended warranty. Everything sounded good with Endurance and they had very good customer service. They told me what was covered and that if I have any problems, all I have to do is pay a $100 deductible. They were down-to-earth and they told the truth.
Reviewed March 29, 2019
My previous coverage expired and in comparing providers, I found that Endurance has a better deal. The people I dealt with were great too. They answered all my questions and responded pretty promptly. The vehicle protection specialist was also very professional. It was easy to make payments as well. It's taken out every month.
Reviewed March 28, 2019
My car is a 2012 and it has 103,000. I didn't wanna buy a new one so I thought that a warranty would be best. I live alone and I like to travel. Having a warranty just eases my mind to know that if I break down, they’ll cover whatever the problem with the car is. Endurance caught my eye as I was looking online. I looked at the Better Business Bureau first and they had a pretty good rating and very few complaints. I signed up with them and it was great. They were very helpful and prompt. They had a very good rep who even gave me his personal number at work in case I had a question. Making payments was pretty easy too and they already took it out.
Reviewed March 28, 2019
I liked Endurance's prices. I decided to get their warranty and the rep whom I worked with was awesome. He gave me great information as well and told me that I was gonna receive a card and a package saying what is covered and what was not covered. I also got an email saying that I was gonna get that in 10 or 15 days but then I never got it. Still, their guy could’ve sold me five cars and I would’ve bought them off of him.
Reviewed March 27, 2019
Where do I begin... I purchased my Endurance extended warranty for my vehicle a little over a year ago, unfortunately repairs on my vehicle required me to use it for the first time just about a month ago and it has been a complete nightmare from the very beginning. Starting with the roadside assistance taking anywhere from 1 to 2 hours. I enrolled for text messaging to be applied and an update and tracking of the vehicle. They never call, they show up when they are ready. I’ve had to make several calls just to locate the car. Endurance claims any licensed mechanic can tend to your car but my car has been to four shops in less than three weeks.
I’ve spent hours on the phone between my warranty and each mechanic the car has been to for days on end. I have been without a car for just about two weeks now with no genuine assistance from this company. I’ve exhausted my resources on how to get to work and the rental car was never provided because the claim was never approved, instead they bounced me from shop to shop. They denied the second mechanics diagnostics and insisted I take it to a different shop. My car sat there for about six days only to end with telling me that they couldn’t diagnose the problem. Keep driving the car they say, and if the light comes back on bring it back to the shop.
They have stalled on solutions, and the complete disregard for my situation, my time, and my vehicle have left me literally stranded and hopeless. If you’re looking for fast, efficient, and reliable customer service and or repairs... find someone else. Seems like they try and do everything to delay your process and deny any real help. I’ve never been more disappointed and defeated. Thumbs down to Endurance. I still have no car. I still have no solutions and it’s going on 2 weeks. Good Luck.
Reviewed March 27, 2019
Endurance was supposedly the best. They told me one price and I signed up for that. But the following week, they sent me a revised cost that was with less money. I called them back and they said what I received was not from them and that it was a scam. What they said was full of baloney because what they did was they lowered my price per month, they lowered my initial deposit, and they upped my mileage from 75,000 to 100,000. This document came in the mail to me and Endurance knew everything about this information.
I told the woman I talked to that if the document I received was a scam, how would they know my name and vehicle number. Endurance was the only one that knew about those. They said I was gonna pay that price but I was gonna get a lower classification. I told them that the document didn't say "lower classification". It said the same type of advantages. But they wouldn’t even talk to me. Also, I was told there should be 30 days or 1,000 miles. But the contract came and it was 1,000 miles for two months or 60 days. Endurance has taken money out, but I won't have any coverage until April 28th.
Reviewed March 27, 2019
The coverage that I had expired and I wanted to stay with the company but I was told that I couldn’t. I received a letter a week ago saying that I could and that was my preference. However, as I was researching other companies, I spoke to a representative from several companies, and I felt most comfortable with the representative from Endurance. It’s hard to figure out whether you're getting scammed when you're talking to someone over the phone, so I was trying to be cautious. The rep from Endurance was very professional and knowledgeable. He answered all my questions and I got the feeling that everything was legitimate.
I made arrangements to have my payments debited electronically from my account each month, so it was easy to make payments for it. I called back one time after that to make sure that the payments were being automatically deducted because I was trying to figure out when I was supposed to make the payments. I couldn’t remember whether I was supposed to make the payment or whether that month’s payment. The time in between was enough to have everything go through with what automatically come out of my account. I haven't had any other interactions with the company since then but so far, my interactions have been very positive.
Reviewed March 26, 2019
My factory warranty expired on a relatively new vehicle so I wanted to get the extra protection in the event something happens down the line. After long extensive conversations and research on my own through the Better Business Bureau and checking ratings, my choices came down to CARCHEX and Endurance. The process took over the course of two days going back and forth between the companies. I went with Endurance because CARCHEX goes through a third party whereas Endurance handles things themselves. My Endurance rep was Fritz and I had a long conversation with him. I asked him a lot of questions and he had a lot of answers. We did some negotiating too.
The whole purchasing process was pretty easy. I gave Endurance information for my vehicle and what I needed. They came up with a pretty good price. The prices were all kinda the same for all the ones that I checked. I looked into maybe seven of them. But with Endurance, the financing available ws a little bit better as far as my budget was concerned. Also, it was easy talking to someone that had the knowledge of it.
With these vehicles nowadays, everything is computerized so I was looking for something that would cover pretty much everything aside from the wear and tear, battery, brakes, oil changes, and stuff like that. I was looking for something that kinda gave me full coverage of everything that I would’ve had with my factory warranty. I’m past my grace period with Endurance and I’m coming up on two and a half months with them. I actually just put in a claim yesterday. I had an alarm pop up on my vehicle and I took my car in. So far, there was a part that needed to have their approval and Endurance approved it yesterday. But the part didn’t necessarily fix the issue. The dealership said they needed to put in another part. It was over a certain amount of money for Endurance and they had to have an inspector go out there.
I spoke to Endurance about that and asked why an inspector had to go out there if the part that was faulty was in my coverage. I was told that an inspector was going there as they just needed to verify that the dealership was not putting more unnecessary stuff that they shouldn't be putting. Other than that, it’s been a pretty good experience up to this point.
Reviewed March 26, 2019
I had a good experience with Endurance's rep. I decided to get their warranty and setting up payments was easy. Since then, they just take the payment out of my account. Having the warranty has been pretty valuable.
Reviewed March 25, 2019
I had a terrible experience with this company. They gave me and the company that was fixing the vehicle the runaround for 3 weeks to find out by a company they outsource to say they're not going to pay for the timing chain. The company we took our truck stated that it was something that should have been covered but the inspector came up with all kind of stories why it would not be covered. So the company stated they will no longer deal with endurance through any more customers. They totally wasted the company and my time as the company stated.
Reviewed March 25, 2019
I got a new car from CarMax and I didn’t want their extended warranty, so I found my own. I pulled up Endurance Auto Warranty’s information and their prices seemed reasonable. All our questions were answered once they contacted me back. Purchasing the warranty was fine and it was a simple process. Everything is great and going good but if anything happens, I wanna see how they will react if I have a claim.
Reviewed March 25, 2019
I got a newer model car but it wasn’t brand-new so it didn’t have a factory warranty anymore. I wanted to make sure that we had some kinda coverage if something happens. I just wanted to make sure that the motor, transmission, and stuff like that are covered. I liked Endurance's pricing and the quickness of everything. Everything went smoothly and I haven’t had any issues. I had a rep who was super. He went over and explained how everything worked and how everything was covered. I just have a $100 copay or deductible. He also told me that if I have any questions, I can ask at any time. He did a job well done. I feel at ease knowing that I have that Endurance's protection. Everything is going well. I’m super excited that if something happens and I’m out of town, the hotel would be paid for for three days and the car rentals would be paid as well. That really helps.
Reviewed March 24, 2019
I liked how Endurance's warranty covered what I wanted to be covered, such as electricals. During the setup process, their reps were decent and I liked the payment plan they gave me.
Reviewed March 24, 2019
We were talking to our new neighbor about another car that we had which had an engine had an engine that would go on because the gas caps were not totally tight. He suggested that getting an extended warranty would be a really good thing. With a new car, there are so many electronics so repairs sound like they cost $100 just to go in for the engine light, even if it's nothing. So, we decided to get an auto warranty. Our dealer offered theirs but I wasn't really happy because they are a Ford Dealer and they wanted me to go to their dealerships. I wanted to be able to go wherever I wanted.
I worked with Endurance's rep and though he sounded busy a couple of times, he was very helpful and asked if he could call me back. I called him back and when I did, he explained Endurance's warranty to me and gave me the lowdown so I could make sure that it was comparable. A couple of times, he called me because he knew that he couldn't give me the attention that I needed. After I worked with him, somebody else called me back and we opted to pay off the warranty through credit card. I called back the rep thereafter and she told me that I had a 30-day, 1000 mile waiting period, both of which I had to meet. I've been very happy thus far.
Reviewed March 23, 2019
Endurance was offered to us when we bought our car. For one little cost of $1600, it was not worth not to have it if we were gonna keep the car for life. I got their warranty and the dealer who sold it to us gave us plenty of information and gave us our options.
Reviewed March 22, 2019
I decided to go with Endurance's warranty after I purchased a used vehicle with an expired warranty on it. Their reps were able to give me what I needed, recommended the cost and we agreed upon that and the servicing I paid for. Setting up payments wasn't difficult either. When I called back to get a clearer understanding of the contract, the individual who took the call took time to explain to me what in detail what was covered. Endurance definitely took care and answered my questions to the fullest. I recommend them.
Reviewed March 22, 2019
I liked how Endurance was rated number 1. Also, they were recommended by the dealership that I purchased my vehicle from. I decided to get their warranty and applied online. I received a phone call within minutes from a gentleman who took care of the rest of the application for us. I also had terrific dealings with their customer service when setting the warranty up. While their warranty was a lot of money for us to pay up front, the gentleman whom we spoke with allowed us to put 25% down and then have 0% interest on the rest for 12 months.
Reviewed March 21, 2019
I was very hesitant about getting a warranty cause friends always said they were a waste of money or they don’t work. Well I did my research and found Endurance was rated the best and went against my friends because I had a couple friends that had vehicles like mine break down and they had to pay out of pocket. When I took out the policy I didn’t know the mileage off hand because my son was driving the truck, so the salesman said just an estimate to get a price. I told him 135,000 and he put 135,999, when my son returned on hour later I emailed Endurance the correct mileage of 130,343 on 01 Feb 2019. I received my policy in the mail on 11 Feb 2019 and I emailed them again because the mileage was still wrong on the policy and I wasn’t sure if that was going to matter or not if my vehicle broke.
So I drove the vehicle, to school, work, vacation, past the 30 days and the 1000 miles and it broke down as the wife was driving it. I had it towed to the dealership to get it repaired and I thanked God I had this policy and wouldn’t be screwed like my friends. Well come to find out the mileage was changed but to 130,8 something which put it 200 some miles short of the 1000 miles. I called Endurance to find out what was going on and I sent them the emails and all. The supervisor sent the correct mileage to United Car Care (UCC) Inc (which if you didn’t know is another contract all together which you don’t see). Well United Car Care denied the claim saying that the mileage kept changing. I told them the wrong mileage had nothing to do with me that was Endurance.
So after a very very long talk with Endurance today, after they said they made the mistake of the mileage issue, they come up with this well you are only about 400 miles above the 1000 with the correct mileage so UCC wouldn’t cover you. I told them it doesn’t matter if the vehicle broke down at 1 mile over the 1000 the policy states 30 days 1000 miles. Endurance kept trying to use the policy against me by then telling me that it was a preexisting issue cause of the use on the engine. REALLY? The final straw was again before when I talked to Endurance about the wrong mileage and resent the emails for the supervisor there was no issue, now all of a sudden he finds this message that I supposedly sent through their website on March 10th asking to change the mileage to the 130,8 something. They didn’t find this the last time I called them but it just all of sudden showed up.
Why in the world would I send two emails with the correct mileage and then 10 days after the 30 days send one asking to change to 130,8 something. Sorry for the something, it is just because I really don’t know what that number is because I never wrote it. So this company talks a good game until it comes time for the customer, if you have to use your policy and it gets denied, Endurance will not back you! They may be ranked #1 for selling policies but last for standing behind it!
Reviewed March 21, 2019
My son bought a vehicle and the transmission went out on it. It was a mess and I didn't wanna have that happen again. I thought I needed an extended warranty for peace of mind and the rep from Endurance explained it very well when I bought it.
Reviewed March 21, 2019
I bought a new vehicle and I wanted an extended warranty. I went online and looked a few up, and Endurance was the first one to call me. My experience with them was good, and then I found out there were things that were not in my warranty that the rep told me before. He told me that the control arms were included into the package 'cause he said it was a better deal than a previous one. So, he made it seem like it was an upgrade. And then a month in, I looked into it and I noticed it wasn’t on there. I called about it and they said it wasn’t. They were trying to hassle me over getting it and I felt like I got screwed. Now I'm stuck.
I spoke to someone else about what they could do for me, and all they said was that it is what it is, like I got screwed. If I want the suspension package, I'll have to pay $170 a month, or I could deal with having to go to another company and having to wait through another 60-day time period, and then have to go through having to put more mileage on the car. Endurance is good coverage, but customer service lacks when you feel like you get screwed over.
Reviewed March 20, 2019
I was looking at the ratings and satisfaction of Endurance Auto's consumers and they had a better rating than others, so I decided to go with them. I already knew what I wanted when I contacted them and the package that I got was good. Also, their reps were kind and wanted to help make sure that I had all the things I needed and that my questions were answered. But I didn't have all the information from them, so things were kinda messy in that aspect. Other than that, making payments for my warranty was easy. I did it over the phone at first then the succeeding payments were reoccurring. One time, I called their customer service because I didn't get the policy online. They were gonna send it to me but they didn’t. I wanted to review it within that 30-day trial period, so the customer service person emailed it to me. He was very helpful.
Reviewed March 20, 2019
I looked into acquiring an auto warranty because I previously had one, but I reached the mileage and my warranty expired, and the warranty company didn’t tell me. I kept paying for the warranty and paid seven months over what I had to pay. That pissed a me off because they told me I was to have a 100,000-mile warranty and it wasn’t. So, I found another warranty company, but I’m still gonna go after them for the money that I paid after hitting 75,000 miles. I was checking online for an auto warranty provider and decided to go with Endurance. The reps there were great. They helped and explained the warranty to me, and let me know what was the best warranty and the best way to go. It was very easy to set up payments for purchasing my warranty.
Reviewed March 19, 2019
My truck’s warranty was running out. I did a Google search and I came upon Endurance. Then I went through the BBB to make sure they were legit. Their reps were very informative and told me how it worked as well as how far the vehicle had to be driven versus the months before the policy kicked in. They explained everything very well and they were very friendly. Making payments for the warranty was easy, too. I did a small down payment over the phone and they were drafting the payments out of my account. If I had a claim, I'd call them directly then I'd have a $100 deductible and they'd take care of the rest. I was very pleased with my experience and my cousin also signed up with them.
Reviewed March 18, 2019
I got the Endurance Auto Warranty and paying for it was easy. I contacted them about when the payment was gonna be due but during the first day, it was a little difficult. I had to call back and the reps assisted me. They are great. They also explained the benefits of the warranty well.
Reviewed March 18, 2019
The warranty for my car expired so I needed coverage added just in case and I was online looking for a quote. When I put my information in, everything popped up and I got a phone call 10 minutes after. Endurance was the first auto warranty provider to call me, so I decided that they were the right company for me. Everything went good with the sign-up process. The rep that I spoke with was very professional. He broke everything down for me and told me how this and that would be, so everything right there was excellent. Setting up the payment for my extended warranty was simple. I would definitely recommend Endurance.
Reviewed March 17, 2019
The transmission in my vehicle went out, and in Dorrence I don’t want to. He looked for any and every reason they could not pay for my transmission. Not only did they find a reason to not pay for the transmission replacement, they made the dealership take the transmission out and tear it down, said that an inspector to come look at it. That cost me $600 in additional labor that I should not have had to spend. Endurance Auto Warranty claims that my torque converter, which is part of the transmission, failed. However the dealership says that it was a pump in my transmission that failed. Even though the torque converter is part of the transmission, they said that the torque converter is not a covered part and since the torque converter broke and cause the transmission to fail they would not pay for the replacement.
I’ve called to appeal the decision at least 10 times and have been promised a callback and no one has ever called me. Do not buy an auto warranty from them, they are the biggest rip off I have ever dealt with and I feel like I wasted not only $600 and uncalled for labor cost but $2500 on a useless auto warranty, trust me they will look for any and every way they can to not cover a failure. You think that you’re buying insurance to cover major expenses, but they will not help you and they will not cover your expenses. Put your money in a savings account for when your car breaks down and do not waste it with these crooks.
Reviewed March 17, 2019
I live far from Tucson and the mechanics for GMC vehicles are expensive, so I got an extended warranty. I put a thing out and Endurance was the first one who called me back. They gave me a price which was decent and they also explained everything the proper way. I'm a mechanic for Border Patrol so I knew what they were talking about. They were professional and respectful. They led me into the contract that I got right now which covers mostly the high-price items like the tranny and engine. Also, making the payments wasn’t difficult and I just have to have money in my account to cover it. Then if something was to appear and if the vehicle isn't runnable or I can't repair it myself, I could call a tow company and send it to any dealership or any reputable mechanic place. And I like the Quebedeaux, who is the GMC here. They sent me some cards to present to the dealer and my deductible is $100.
Reviewed March 16, 2019
I don't need Endurance Auto Warranty. They did nothing for me. When I had my car at the dealership getting an inspection on it, I even told the rep that I had just bought that car two years ago, but I had some front end work and other stuff that would've probably been covered by the warranty that I already paid out of my pocket for. When I called to cancel the warranty, the guy was trying to offer me $250 to keep it, to do this, to do that. He told me my claim was pre-existing and that the manifold gaskets and something else weren't covered. I was misled. I paid $300 to sign up with the warranty. They took $189 for my first payment then they turned me down. I just mailed off a letter today requesting a prorated refund.
Reviewed March 16, 2019
I had an extended warranty on my vehicle and it expired. My car is a 2011 Dodge Durango and I’m gonna have it for at least the next 3 to 5 years. So, it's guaranteed that I’m gonna have some issues and I wanna be completely covered if anything were to happen. I looked at a couple different providers and they were way out of my price range for monthly. Also, the last guy I talked to was very rude that I just said, “I’m done,” and I hung up.
On the other hand, the representative from Endurance was absolutely wonderful. She answered all my questions and was very helpful. Because of the time difference, we didn’t get in touch by the end of the day like I needed to, but she held on to my deposit and then did it right then the next day. The whole purchase process took less than 24 hours and it was great. I feel good having the coverage. Then I also tried to get my brother to go on with them but they don’t cover his vehicle unfortunately. Still, I would definitely recommend Endurance.
Reviewed March 15, 2019
I like to keep up with my car and I'm 100% satisfied with the Endurance package I was given. I even rave over it. When I was purchasing it, the representative answered all of my questions and seemed very knowledgeable about the warranty. I already knew what I wanted and he guided me into what he thought the best plan would be. Then for claims, I was told was that I can go to pretty much any certified shop. I have my little Endurance card and I give them that. I can also call Endurance and they would take it over from there as far as talking to the shop and getting the pricing. I would just have to pay the $100 deductible fee that I have and that’s pretty much it.
We are so glad to hear that you had such a wonderful experience! Thank you for sharing!
Reviewed March 15, 2019
Endurance explained everything fully and the experience was good when I bought the warranty from them. They told me the payment plan and it was fine with me. They spread out the payments and I paid the down payment. I already had an oil change done before I purchased the warranty but I'm concerned because the oil change on my car is $125 and in order to activate this policy, I have to get another oil change. It is not due for another 7,000 miles and I have 30 days and less to do it.
Reviewed March 14, 2019
When I bought my car, I called the manufacturer and they told me that they didn't have a warranty. I decided to get one and when I inquired online, a representative from Endurance called me first. They convinced me that they're a good insurance company. They also told me that the car is expensive and that's why they're charging more. But they're fine for me. So far, it was a good experience with Endurance.
Reviewed March 14, 2019
I wanted something to cover my car and from what I saw, Endurance has the best ratings. I had a broad idea of what I wanted, and I liked their coverage and their deductible. But whenever I've gotten bumper-to-bumper coverage from dealerships, everything was covered except maintenance such as brakes. But things like bulbs and lights were covered. I was little surprised that that’s not covered under Endurance. But that was the only thing and although I have yet to test the product, I like what I see on paper. I would recommend it too. If I need to file a claim, I would probably have to look through the paperwork that they sent me. I would also call first to make sure that I follow whatever guidelines they have. I was also satisfied with their customer service. The salesperson was very helpful. She covered all my questions and was explanatory. It was very good dealing with her.
Reviewed March 13, 2019
My car has a turbo and a few things in it that I read it can have problems with. I purchased the Endurance warranty and they were friendly and knowledgeable. My experience with them seemed pretty good and the payments part was easy as well.
Reviewed March 12, 2019
My warranty was running out and I was looking on the internet. Endurance had a very good rating and when I talked to the guy, he was very friendly and nice. So it was my decision – very simple and easy. Making payments was very easy as well. Everything was perfect and I was really satisfied with the customer service on the phone.
Reviewed March 12, 2019
Since my car is getting older and I have so many miles on it, I might need to get a warranty, just in case. I've had Endurance Auto Warranty for less than a month now. They explained everything very clearly and answered all of my questions. They've also worked with me to make the payments affordable and it’s pretty easy for me to pay for it.
Reviewed March 11, 2019
The extended auto warranty on my car had already expired, so we looked into getting one. I got on the internet, checked a few auto warranty companies out, and came upon Endurance Auto Warranty. The first rep that my husband talked to was very rude and not nice at all. My husband couldn’t make his mind up if we could afford an auto warranty right now and he asked the gentleman a bunch of questions. The gentleman was getting impatient with my husband and told him that he had been on the phone with my husband for 55 minutes. The payments were awfully high for us because we’re on a fixed income. My husband asked if there were any senior discounts and the rep said, “No, I’ve given you all the discounts I can.”
Anyhow, we called back a few days later and decided to cancel our warranty. But we got hold of a lady rep and she was very helpful and nice. She checked everything out that the previous rep had done for us and she said that he did not give us any discounts at all. She got our payments down to 63, while with him, these were 98. So, she did very much and changed the whole thing.
Reviewed March 10, 2019
Getting an auto warranty is a smart thing to do. I looked on the internet for one and found that Endurance got the best rating. Their customer service was fine. They called and checked up on me. They also made sure everything was okay and everything went smoothly on the payment plan. I'm a new member of the Endurance family and so far, so good. I'm satisfied.
Reviewed March 10, 2019
The car had a warranty from the Mercedes company before and it finished. Somebody called me on the phone and I asked how much the warranty was going to be. I gave them the information for the car and they charged me $225. Then, they charged me for the second month again and took $181 from my account. When we bought the warranty for the car, they told me that after 30 days there's no problem with what happens to the car.
There was a problem with the engine and they said that it was a problem that I had before. I told them that the car was good and that there was no problem. They have 1,500 miles in 30 days and I also have an inspection for the car from the New York State. They sent an inspector for the car and he said that the oil mixed with the water. He took a picture and asked how I knew that the car broke before or after I bought the warranty. I told him that they would know by checking the computer. I had the oil changed in November with synthetic oil. I have a report and I have had four oil changes.
I went from here to Virginia and I came back after seven hours. After a couple of days, I heard some noise. They said that it may be because the snow fetched something under the engine and it was no problem. But the noise went on. So, after three days, I went to the mechanic and he told me that I have a problem with the engine and the company didn’t wanna fix my car. I called Endurance and I told them that I have to see another inspector with a computer and they would have the proof that the car didn’t have a problem before. The car is still with the mechanic because I don't wanna drive the car. They have a claim number but Endurance denied it.
Reviewed March 9, 2019
The rep at Endurance was very good. He was straightforward at everything. He wasn’t pushy like some of the other ones were. Their service was affordable as well.
Reviewed March 9, 2019
Bought Select Premier 60 day/1000 mile warranty. Was told 60 days 1000 miles and oil change within 30 days. Most claims are rarely denied. Far from the truth. They are trained to discredit you in every way then every claim is blamed on pre existing conditions. That’s their gimmick. BUYER BEWARE. They are a SCAM.
Reviewed March 9, 2019
I was sick of payments and I wanted to pay my car off and keep it. And somebody had mentioned to me that getting an auto warranty was probably a good idea, which is what I did. I googled Endurance and I couldn’t find any complaints about it. So, I went with that and I thought I was making a good choice doing that. The Endurance rep told me what the warranty covered and they told me how long before I was covered. Any question I asked about what was covered, they either confirmed or said no to it. And it also matched the policy that I got in the mail. So, I felt comfortable. The reps gave me a phone number to call for claims, and they said that the information was on the hard copy of my policy. They told me about how the initial start-up was determined, and they also explained how much my deductible would be. And as far as the claims go, it was just like an overview if a claim was put in.
Reviewed March 9, 2019
Endurance seemed to have good ratings and the cost of their policy was okay. The rep that I talked to was very knowledgeable and nice, and went over everything.
Reviewed March 8, 2019
I previous wrote a Review on Car Shield with their High Pressure Sales Tactic. Well seem Endurance dupes you into a Great coverage policy as I thought they did. They said I qualified for the "GOLD" Plan... Look at their website. NO SUCH PLAN! When I asked for a better coverage plan, aka Bumper to Bumper, I was told my vehicle had over 140,000 miles and only qualified for said Gold Plan... Excuse me, my vehicle is a 2003 PT Cruiser Touring Edition. That's approx. 9500 miles a year... way below the average. BUT it get worse, I had to contact them 3 times to cancel my policy and get a Refund of my Deposit (2 months payments). SHAME ON ENDURANCE.
Reviewed March 8, 2019
I take my car to the dealership all the time and I keep up on the maintenance. I even asked them to see if they had an extended warranty other than the one that I've already paid for 'cause I got the 100,000-mile warranty. I wanted something a little bit longer. Endurance sounded like they were being truthful. I looked at their Better Business Bureau, they had a lot of bad reports, and so did other companies. But they made me feel comfortable with going with them and giving my business.
When I talked to the gentleman, I went through all the bases with him about Endurance and how it worked. If it was pre-existing, they wouldn't cover it. If it happened while I had the warranty, they could cover it 100%. I had to pay $190 upfront and then after that, it would be like $89 a month. The total plan is $4,000 something over two years and then he told me that everything is covered under my car like brakes, rotors, and stuff that's all done by wear and tear. Once I got their insurance, I went to the dealership. I had a 100-point inspection done on my car and I paid $130 for it. That way, if I ever have a claim, I have proof that my car has been maintained.
The only thing that is frustrating to me right now is I don't know if my warranty is active or what. They took out $100 out of my account sooner and made it overdraft, and I don’t even know when my payments are meant to be due. I haven't talked to their customer service as I work six days a week and by the time I get off, they're closed. My only day off is Sunday and they don't usually pick up on that day. They also said it would only take two weeks for me to get my cards in, but I haven't even got one yet. From how it's going, I don't know if this company is a scam or a legit business.
Reviewed March 8, 2019
Endurance is backed by the Better Business Bureau and I signed up almost a month now. Thank God I haven't had to use them, but their customer service has been excellent so far.
Reviewed March 8, 2019
My factory warranty had expired and I needed to get a warranty. The people at Endurance seemed nice and the program itself seemed right so I took a chance at it. The rep who discussed about the warranty was very professional and courteous. And he told me a little bit about everything and explained it very well. I had a nice experience with Endurance overall.
Reviewed March 7, 2019
When I searched the internet about extended warranties, it popped up three of the top ones, and Endurance Auto Warranty was one of them. I read through each one, and the one that stood out about them is that they have a Better Business Bureau rating. Their rep was also very nice and very informative. He honestly took his time and suggested it would be really good I get certain things. He didn’t really have to sell me because I always buy extended warranty, but he did a great job. He said I had a choice to choose what day I wanted the payments to be, but once he transferred me to another guy, that second guy didn’t ask me about setting up anything.
Reviewed March 7, 2019
My previous warranty was going out, and I went online and selected Endurance out of the ones that I had selected. The specialist was very helpful and I was satisfied with the warranty provision as it was what I was looking for. With the previous warranty that I had, I did not have the amount of years or the mileage that I got from Endurance.
Reviewed March 7, 2019
The Endurance rep that I worked with was Monaco and he was pretty cool. But I’m not very happy with Endurance. I called Monaco to tell them I haven't received the booklet. And then, he called me back and left a message, and I called them back and left him a couple messages, and he didn't call me back. But I found the booklet. It arrived late. The booklet tells me that the warranty covers the motor, transmission, the power windows, the AC, and the seats. So I'm okay. I can recommend Endurance to my brother because I’ve been online and they are good.
Reviewed March 7, 2019
I was looking to add on to the auto warranty I already had and I did some research on what Endurance provided and what they said online. Also, the person who helped me was very knowledgeable and very good in breaking down what was covered, what I had and the services provided. I would recommend Endurance to someone who really needed it.
Reviewed March 6, 2019
Repairs are expensive so I looked into acquiring an extended auto warranty for my vehicle and Endurance Auto Warranty had a good review. So far, the customer service of the representatives has been good. I would tell people to check Endurance out.
Reviewed March 6, 2019
I needed a warranty for a nice vehicle that I got. I wanna keep it up if anything happens to it. I looked around and asked a couple of people, and when I put Endurance into the computer, they popped right up as number one. I thought their price was reasonable. It was affordable and it was what I was looking for so I went with them. The rep who helped me was honest, truthful and answered all my questions. He was cool and was really good.
Reviewed March 6, 2019
The auto warranty for my vehicle expired a long time ago. I considered CarShield but then I didn't get much information that was satisfactory on it. I also didn't get much on Endurance either. I was just looking for one that isn't a scam. I also wanted a warranty coverage in case something goes wrong. The rep was convincing. I just bought it and I don't know how it's gonna be unless I have a need for their services. I had a house with a home warranty and they refused to pay for a legitimate claim, and I was really skeptical about even buying one. I should just save my money every month then I'd have the money to pay for any repairs that might come up. I'm just hoping this is legitimate and I'm not paying for nothing.
Reviewed March 5, 2019
My car is closing in to 4 years, so I looked into getting an auto warranty. Endurance was the first auto warranty provider that called me, so I went with them. The rep that I was dealing with was great. She explained the coverage of my policy and how to file claims. But she never told me upfront what the cost of the service was. She gave me a quote of one price for two years or so. When I got the policy in the mail, I thought that it was five grand and I wasn’t happy about that.
Reviewed March 5, 2019
I was riding with my son in Alabama and he has a Chrysler truck with the same engine I have in my car and he shifted into a gear and stayed there. I didn’t know that they had such a thing called Limp Mode if there’s something wrong with your car, and it won’t let you go fast or do anything. It just stays in that gear. So, my son took it in the next morning. They fixed it and he has an extended warranty. I didn’t have one, so that convinced me to get one. Endurance Auto was the first one I called. Purchasing the warranty was easier than I thought, and their representative seemed anxious to help me. And so far, I haven’t had any use for the warranty as of yet. I had the mileage that I needed and the month waiting time. I hope I never have to use it. But the point being is I got it and I feel much better about it.
Reviewed March 5, 2019
I was looking around through warranty stuff and I came up on Endurance's website. The rep explained whatever I needed to know and was pretty knowledgeable about everything. I wanted pretty much everything covered, and my coverage has been great so far.
Reviewed March 5, 2019
When I finally agreed to sign up with Endurance, they told that they were gonna send me an email with the contract as soon as we hang up, but they never sent that follow-up email. I got the actual contract in the mail over a week. Overall, the buying experience was okay.
Reviewed March 4, 2019
I bought a used truck and it has got quite a few miles on it, but it has been taken good care of. For peace of mind, I wanted to get an extended warranty in case something goes wrong with it. When I went to Ford, they wanted $1,200 for one month and I didn’t wanna go that route. Endurance was the only auto warranty provider that responded and came back with anything. So, I got the insurance from them and I'm well satisfied with the plan that they put me on. So far, my experience with them has been excellent. If people want an extended warranty, I would recommend Endurance.
Reviewed March 4, 2019
I'm poor and I have a car that's older and it doesn't have a warranty. And I didn't want to be stuck without help, knowing that I would not be able to afford a tow truck or repairs if that should ever happen. The other one I looked into other than Endurance was more expensive and they didn't have good ratings with the Better Business Bureau and were a little bit too expensive. They rushed me off the phone, unlike Endurance and I didn't really feel comfortable. I've been scammed before, and I really feel as though Endurance is not a scam and it really helps its clients. They go the extra mile to make sure you know they're not a scam and I really appreciated that about the representative.
A lot of these scammers, you can't call the number back or if you do, it's a different number or incorrect number. But the Endurance rep said I could call them back at a certain number just to verify that they were not a scam. The rep was very nice, willing to wait and talk and listen to me. I was looking for a coverage like, if it breaks down, if the transmission or if the electrical system or if anything happens, I would be covered because the car warranty does not have one anymore. It expired. I'm just waiting on my paperwork from Endurance. I would like to have some type of paper proof. I have the online but I didn't see a print option. Nevertheless, I feel much better, more comfortable and happier knowing that I have some protection and the shop will go through Endurance instead on my bank account. I recommend them.
Reviewed March 4, 2019
The Endurance rep I worked with was very helpful, full of information, and right to the point. His product knowledge was good and the steps that we took to put the warranty in force only required a couple phone calls, and that was what I was looking for. Setting up the payment for purchasing the warranty was easy, and the information for the warranty got here days after I bought it.
Reviewed March 3, 2019
I got a BMW and a lot of things can go wrong at the wrong time. I decided to get a warranty so that if something goes wrong, I don't have to pay out of pocket. Endurance allowed me to do the longest amount of years, which was five. Everyone else only wanted to give me three years, so Endurance made more sense. It also made more sense financially because they offered more at a lesser value.
I had a million questions and I wanted as much information so I could make sure I went with the correct company, and the people I talked to were amazing. They answered all of my questions. However, I have no idea how to set up a payment plan. I gave Endurance my card number, so I'm assuming it was gonna come off my card. I was supposed to set something up online, and the guy was just giving me instructions for it and an email but I never received it. Everything other than that was perfect. People were very polite and they can articulate their stuff well. I understood what they were saying. They explained things in terms that I would understand versus just giving me a bunch of numbers and words that don't make any sense to me.
Reviewed March 3, 2019
There are things going on with my vehicle and so I thought it would be a good idea to get an auto warranty to help me cover it. I would like a bumper-to-bumper but it would be hard to get that with the older the vehicle and the more miles. It would also be expensive if that was even offered. I did my homework on Endurance. I called across the board and I couldn't afford the payment plans of some companies so that wasn’t working. With the toss-up between the two companies, it ended up that one of them didn’t cover what I thought it did. Then the only company that my dealer heard was Endurance and the dealer said that they're a good one.
The representative was detailed, knowledgeable and honest. He didn’t bash anyone. He just explained and was good at selling it. I am on the 60-day probation right now and I just wish it would be a little shorter, like a month. That would be really nice if in case something happens. Most of the customers have a 30-day. I haven't been able to use Endurance yet but I hope it's gonna prove to be as useful.
Reviewed March 3, 2019
I purchased a used car and I was looking into getting an auto warranty for it. I heard that Endurance Auto Warranty was rated number 2, so I went with them. But the first rep that I dealt with harassed me. She was like a salesperson and I totally wasn’t ready to purchase, so that was annoying. So, I called Endurance twice to get a different person. I was going through two companies and when I was ready to purchase, the reps were able to answer my questions. The cost of Endurance service is a little higher than what I expected, but the payment plan was flexible.
Reviewed March 3, 2019
I bought a truck that I didn’t know anything about, so I bought aftermarket insurance so if something happened to it, it wouldn’t be so much cost out of me. I could pay a lower monthly fee every month and if something happens, I’m covered. I’ve had Endurance before and when something happened, it was a lot less drama with them than it was other companies that I’ve dealt with.
The AC of my truck went out in it and they had me take it to a shop. They certified that it was bad. It didn’t go out from something that I did, and Endurance fixed it. My sister had an aftermarket insurance with another company and it took her like two months to get them to pay to fix it. But with Endurance it only took me about a week to get them to pay.
Reviewed March 2, 2019
I bought a BMW and Endurance gave me the best offer for the coverage. The reps were cool. They were nice.
Reviewed March 2, 2019
The rep of Endurance said they were the top seller of auto warranty, so I took his word. He was very informative. The biggest thing was just getting down to a policy that fit my budget and he worked with me on price, so it was good. I recommend Endurance to a friend.
Reviewed March 2, 2019
The customer service team was professional and the Endurance rep that I dealt with was really thorough when he explained things. He was pretty good. So far, we haven’t used it yet but it’s pretty good talking with them and getting the information from them.
Reviewed March 1, 2019
My existing warranty with the dealership expired and Endurance administered their own plan. I have 20 years of experience with other policies and they could answer the questions that I was very concerned about. My salesman was helpful. A little pushy, but all salesmen are. The premiums are also high, so I better get coverage. I’m still in the probationary period and until I’ve had to exercise a claim, it’s all smoke and mirrors. If I already own a car, and it’s a CPO that was just serviced by the dealership and got flying colors, I shouldn’t have to wait for coverage. Their premiums are high enough that they can absorb it, but if I don't like it, I can cancel my policy.
Reviewed March 1, 2019
My auto warranty would be running out this year and the price was too high. I had heard about Endurance on TV and I looked on the internet. I saw their number and then I called. The specialist was pretty good. Setting up the payment plan went pretty good too because the price was pretty good. Now I'm waiting to get some information in the mail after I paid the money the other day on the telephone. I haven’t heard anything and it's almost time for the payment to come out my check for this month. The specialist told me two weeks and it has been almost 30 days.
Reviewed March 1, 2019
I’ve had an auto warranty with Endurance before with my other vehicle. I was happy with their service all the way up to the very last. Each and every time I called in a claim, or really that my dealership called in a claim, they evaluated the situation. They would send an inspector, get it all looked at, and then they would approve it and it would be taken care of. It wasn’t until the very last one when I was not happy with them because they came back and said that they had already paid out more in my vehicle than what my vehicle was worth. Not for that particular claim but that in itself. But again, I needed a policy again for a different vehicle so I went ahead and went with them again.
This time, the second vehicle needed one because it was purchased used. The warranty that the dealership gave us was already expiring so we needed to cover it if we were gonna continue to keep the vehicle. I didn't see anybody else out there that had the same type of coverage so I went with Endurance. The specialist was very helpful and very knowledgeable. She bent over backward to try to make things work for me in regards to what the need that I was looking for in the policy and the cost and so forth. I set the payment up with a withdrawal from my bank card account. I’m satisfied with Endurance. They’re fair.
Reviewed March 1, 2019
My coverage through Ford, when I bought the truck, was gonna expire so I got an extended warranty. I was looking for coverage on the big ticket items, like transmission, engine, air conditioning system, etcetera. Endurance Auto answered all of my questions and sent me literature that I could read before I signed up. I checked other businesses of what their prices were and Endurance was very competitive. The whole process also went very smooth and very easy. It went faster than I expected.
I feel a lot better than if I didn’t have any coverage. Their reps are also very professional, very courteous, and just what you would expect, businesslike. It went real good and they took their time. They just didn’t give me a spiel and then hang up. They stayed there and said, “Do you have any other questions about this or that?” Instead of just saying, “Do you have any other questions?” They were very helpful and put everything out on the table on their end. I’d recommend Endurance to friends.
Reviewed Feb. 28, 2019
I have no males around me if that car breaks down but with Endurance, I got the coverage I needed. The person who helped me make the purchase was good. I liked the way he spoke and how he explained things to me. Then the payment is set up on monthly and it was reasonable. I tried to file a claim but I had not had enough time for it. There is a 60-day period and I had just received the insurance. But it’s okay. Everything was well.
Reviewed Feb. 28, 2019
I got another vehicle, I wanted to cover it and the dealership had a catalog there. I checked in on that and some of the verbiage sounded like health insurance. What it said was whatever repairs I might need, I first need to have a discussion with them and I wish I was told that upfront because I would have shopped even further. Still, my purchase experience with Endurance went fine.
Reviewed Feb. 28, 2019
When the warranty on my first brand new vehicle expired, I looked at some reviews online through Google and read people that had some nightmare experiences with companies that are less reputable, taking the money and running. People referred me to ConsumerAffairs and I went there because they’re a reputable organization that I felt like if they would refer me to something, it would be at least legitimate. So I went online and ConsumerAffairs matched me with several companies. I reached out to two or three of them online that night. And the next day, Endurance called me.
The sales rep was professional but he was pretty aggressive. He could have taken a little more time to explain some things. I got the impression that it was almost like he figured it was a done deal. If I hadn’t asked several questions, he would have me signed the thing without really thoroughly going through what I was getting and what it was gonna cost me. It came across almost like an old-fashioned used car dealer, and if we have been in a physical location together, I probably would have walked out.
I had read reviews from ConsumerAffairs about the warranty and packaging from Endurance, and overall, they seemed to be reputable. And I knew that once I purchased the warranty, I wasn’t dealing with the sales rep. So I felt comfortable in knowing that I could go ahead and just move passed this particular experience and be pleased with what I think would be a decent service for me. The sales rep transferred me to the person that took my credit card number, and they verified everything. They were very professional and very thorough.
Reviewed Feb. 27, 2019
I looked into 3 extended warranty companies and my actual dealership and one of my friends recommended Endurance. I’m new to having a car, so I’m kind of looking for a full coverage. I was offered a great deal, so I was able to get Endurance. I’m in the military, so if anything happens, I can’t come easy. So if I’m covered, I’m comfortable.
Reviewed Feb. 27, 2019
Endurance is reasonable and it covers most of the parts that normally break down that you have to come out of pocket a lot for. It’s a great backup plan, even if your car has its own warranty that doesn’t cover all of those parts. Their rep was absolutely great, and it made me feel easy about purchasing it. Sometimes when you listen to ads and then you get to talk to somebody, they have all these hidden fees. The rep answered all of my questions and reassured me the things that it covered. And when I got the information in the mail, it was exactly what she told me. Also, the payment plan worked with my budget.
Reviewed Feb. 27, 2019
I did a search and Endurance seemed to be the most reliable company out there. Their customer service has been good. The payment plan was flexible enough to fit into just about anybody. My overall experience has been good. If you're looking for an extended warranty, they're a good company to go with.
Reviewed Feb. 26, 2019
I got an extended warranty from Endurance to be on the safe side just in case if anything was unexpectedly to happen. But I purchased a new vehicle, and I ended up purchasing the extended warranty through the dealership. So I needed to cancel the Endurance warranty. It's taking a long time to cancel. It's just one of those things where whenever a customer’s reaching out and they're going to pay, people respond quickly, and they're on top of it. When I initially reached out to sign up, I spoke to one person, and then they sent me to someone. He just went over the details and that was it. But when you wanna cancel, they linger, and ask all these questions, you're on hold, and all these other things.
Reviewed Feb. 26, 2019
I had a Mopar Warranty, and I wasn't sure if I could go anywhere I wanted to so I got an extended warranty. Service at Endurance was great and the rep was very helpful. They explained everything that I needed to know. Every time I've called, they've answered my questions right away.
Reviewed Feb. 26, 2019
I had a warranty on my previous vehicle and I liked how I was able to use it when I needed to, so I looked into purchasing another warranty. Endurance had a better deductible than most other auto warranty companies and they're similar to the auto warranty provider that I had before. It went great with the reps. They explained everything and answered any questions that I had.
Reviewed Feb. 26, 2019
The service contract for my vehicle had long been expired and I was hesitant to purchase another one because it was quite expensive and I only used it once. I felt I gave away $3000 I really couldn't afford. But then I don't know what I would do if something happens so I got another one. I went online searching and picked Endurance. It fooled me a little bit because when I saw the online ad, I thought it gave the impression that they were gonna show me various listings but it turned out to be just their listing, and I just filled out the information and received a call. The reps were very informative and good. I was convinced that I didn't need to shop any further. Payment was pretty simple to set up. I didn't wanna engage in billing statements and I thought of having the premiums automatically charged to a credit card. I found that easier.
Reviewed Feb. 25, 2019
I looked into getting an extended warranty on my vehicle since I didn't have one. Endurance Auto Warranty was one of the first warranty providers to get back to me, so I chose them. It was really good with the rep who was helping me out when I was purchasing the warranty, but he was pushy. There was a time crunch and I was told that I had this long to get the deal. I canceled my coverage, though, because I had a massive blowout within the 30 days period and I didn't meet any of the requirements. So, I thought there was no sense in keeping my auto warranty with Endurance if it was not gonna help me.
Reviewed Feb. 25, 2019
I had an auto warranty and wasn't satisfied. I called in the shop and they didn't own up to what I feel like they should so I decided to drop them and investigate the guys that were doing the work on who they dealt with and recommended Endurance. The purchasing process was easy and it just took a matter of minutes. The guy was helpful. I just got started and I haven't had a chance to experience anything yet but I feel great right now having this coverage.
Reviewed Feb. 25, 2019
The extended warranty for my auto had expired and I was looking at extending the coverage and keeping the car. Based on the reviews that I read and the conversations that I had with the Endurance Auto Warranty reps, I've felt the most comfortable with them and so I went with them. My experience with Endurance was fine, except that I canceled the contract and the reason for that was that I ended up purchasing another vehicle. But when I was still with them, the customer service was very good.
Reviewed Feb. 24, 2019
I just bought a used car. I really like it, so I purchased it and I wanna make sure I had some coverage. Endurance had very high reviews online. There was another company that also had high reviews but I called Endurance first and spoke with their salesperson, Patricia. She was a very nice woman, and I said, “You know what? Let’s go with it.” Patricia was informative. She let me know what was going on. I told her what I wanted and she told me the plan for me. She told me about what they cover for and that she was gonna send me an email where I could open it up and show my mechanic and make sure that it was what I really wanted. She also explained to me that if I have a license to authorize the mechanic, I can use him. I don’t have to go to anybody else. I already recommended Endurance.
Reviewed Feb. 24, 2019
I did my shopping and Endurance gave me the best rates and the most coverage. The rep that I dealt with walked me through the whole process, and he got it done. I write checks every month for the payment and I'm okay with this set up. The only thing that I didn't like was the strategy where I have to give $250 to start off so they could send me the brochure. It turns the buyers off if Endurance tells them that they can give this sweet deal but they have to act right now. But overall, Endurance was really friendly and hassle-free. Nothing was pushed to like we should go with them. The rates were reasonable. It was a little bit higher, but I talked to somebody and they got it down a few hundred dollars that made me wanna stay. In fact, I already sent some referrals their way.
Reviewed Feb. 24, 2019
Endurance had the highest rating and their reps were very professional and knowledgeable. I didn’t have any idea what I wanted, and they guided me. I got all the information that explains everything.
Reviewed Feb. 24, 2019
I bought a used vehicle with 12,000 miles left on the warranty, so I needed to get an extended one. I contacted three warranty companies but they just gave me the runaround. Endurance was a little more direct so I went with them. Their rep was very pleasant, very professional. They set up a monthly payment plan for me and the process was easy. Everything was fine.
Reviewed Feb. 23, 2019
I got the package that covers everything and I paid $700 for a whole year. I feel very comfortable with the warranty, and very satisfied that if something happens, I'm not gonna go for a lot of money. If something goes wrong, I'm just gonna go for $100 and Endurance will take care of the rest. The only thing they don't cover is the brakes or tires. The people at Endurance were professional and very courteous. It's been a good experience so far.
Reviewed Feb. 23, 2019
I had a previous experience with a car that I didn’t have under warranty and faced an expensive repair. I had to replace it with a car I have now so I decided to get an extended warranty and my interactions with the Endurance rep was pleasant.
Reviewed Feb. 23, 2019
I don’t want to have to pay for a lot of repairs later since I’m on a limited income so I decided to get an auto warranty. I wanted to go with somebody that had been in the business longer so I went with Endurance. Their reps seem to know what they were talking about and my payment was set up on an automatic payment.
Reviewed Feb. 22, 2019
My dad has a 2005 Suburban that he adores but he hardly takes it out. He’s on a fixed income and I was thinking on what to get him for Christmas. I thought an auto warranty would be good for him to have better than a sweater because he doesn’t use any of them. The initial person from Endurance that I talked to was fine. But the second person scared me a bit. He said, “Is there anything wrong with the car?” And I said, “No.” And he said, “Because if there’s something wrong, when they hook it up, the electronic thing will tell us the date it happened.” I didn’t know if there was something wrong but there was nothing wrong that’s showing. So, I almost cancelled the purchase. I asked a friend of mine to look over the car real good and he said that the SUV is in great shape. I almost backed out because I almost felt like they thought I was trying to get something over.
My father changes his oil every 3,000 miles all the time. He’s like clockwork and he has always taught us to do that. So, Endurance has a customer who they wouldn’t have a problem with. They’re sending me another booklet because I don’t recall receiving the first one, and it was a good experience. Making payment arrangements with them was easy. I just had the payment come right off my credit card. However yesterday, I got a call and I was told that the one payment didn’t go through. Apparently, Mastercard sent me a new card and I forgot to call Endurance. I just pulled over, gave the guy the number and he was absolutely wonderful on the phone. My experience with Endurance was great, overall.


