Endurance Auto Warranty

Endurance Auto Warranty Reviews

4.6
14,455 reviews
Special Offer: Save $300 off your new policy
  • 4,604,607 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Author picture
Written by Emma Simon
+1 more
Author picture
Edited by Vincent Landino

About Endurance Auto Warranty

Endurance Auto Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any Endurance Warranty plan for your needs. Payment plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.

Pros
  • Long repayment schedules
  • Some plans are transferable
  • No broker or intermediary
  • Extends coverage to older cars
Cons
  • Limited rental car reimbursements
  • No corrosion coverage

Endurance Auto Warranty Reviews

Over 10k reviews since 2014

Filter by Rating

  • (9,797)
  • (2,207)
  • (830)
  • (358)
  • (1,262)

Popular Mentions

    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,604,607 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,604,607 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Coverage

    Reviewed Jan. 31, 2025

    Ensure that you have full understanding of your contract, there are options within the contract that does not apply to the service you pay monthly for. It's clear some of their employees don't understand the contracts either. My truck was in the shop, they sent their inspector, their inspector said they're not covering what I need due to misunderstanding within the contract.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 31, 2025

    The representative was polite, helpful and very professional. It was a pleasure talking and working with him. All documents were sent in a timely manner and were easy to locate and review. We are glad that we took the time to inquire about the services Endurance offers. We will make sure to let our family and friends know about the company.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 31, 2025

    No complaints other than I’m still waiting for the plan to be sent to me on paper. Please send me the hard copy and all instructions to file and other. I’m not very techy. Otherwise all Is good. Very pleasant intake representative. Thanks you very much! I appreciate the effort! Robin

    Thanks for your vote! Report
    Claims HandlingCoveragePunctuality & Speed

    Reviewed Jan. 30, 2025

    Best warranty coverage I have ever had. Claims are handled quickly, and the benefits are better than you get with insurance. With this warranty added along with my current insurance it's all the coverage I could ever want. I highly recommend Endurance to my friends and family members.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 30, 2025

    Lady was extremely helpful with everything I needed. Professional and extremely kind. Great offerings and great people to be with no matter what. I will recommended to anyone who need car protection in the future.

    Thanks for your vote! Report
    Price

    Reviewed Jan. 30, 2025

    Endurance Auto Warranty company is a bunch of thugs that will twist your arm extremely hard to keep you from canceling your policy. They lowered the price a lot and offered me a better policy for way less money. They say you can end at anytime, but be ready for a fight!

    Thanks for your vote! Report
    Verified purchase
    Coverage

    Reviewed Jan. 30, 2025

    I spoke to a good person who explained WELL AND I UNDERSTOOD WHAT SHE SAID SO I GOT THIS. Hope it saves me money. I think everyone should try this coverage if your factory coverage has run out. I am already telling people about the great deal I got. Thank you. Mary.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 30, 2025

    It was easy and the gentleman that help me took his time and answered all my question about purchaseing a warranty. He was very helpful and very polite. He helped me get my policy started and explained everything very clearly. We went online and was trying to get a price. Someone called us within 5 minutes then put us in contact with the gentleman that helped us. This was around 6pm.

    Thanks for your vote! Report

    Reviewed Jan. 30, 2025

    I had a very uplifting conversation with Destiny today. She clarify all my concerns. I wasn't clear on a few issues. She cleared it up and made me comfortable. She is a great asset to Endurance. I will give her 10 STARS. She is the best.

    Thanks for your vote! Report
    CoverageTech

    Reviewed Jan. 30, 2025

    I purchased the "Pre-Owned Elite Plus Used" plan for my 2019 RAM 1500, which I had bought new in 2019. I paid the full price of 3,368.75 for this plan (one of two available in California) June 2024, after my previous extended warranty through another company expired. On January 10, 2025 we were in Death Valley for a few days and on the 11th, while driving around the Check Engine Light came on. We drove back to out campground and the following day had the truck towed to a relative's house in Las Vegas, NV.

    On Monday,1/13/25 we had the truck towed to a Chrysler Dealer for diagnosis and repair. The initial diagnosis was "Multiple Misfires" and later that day metal was found in the oil. The dealer contacted Endurance and an inspector showed up 3 business days later to look at the truck. He found a "Freeze Frame" fault of a misfire 11,000 miles prior to this breakdown. The misfire was never detected by the dealer that performs all of the service on this vehicle. There was no Check Engine light, ever and no notification of any type that this had occurred.

    Because of this single misfire, Endurance would not cover the cost of repairs. I then authorized the dealer to tear down the top end to look for problems. What they found would not be caused by a misfire. One valve seat was pitted, a rocker pin was damaged and both head gaskets were leaking, which would cause the engine to misfire in the cylinders where coolant was leaking into due to the faulty head gaskets. The dealer contacted Endurance and spoke to a supervisor, who stated that they would not cover any engine issues due to the preexisting misfire.

    These people don't know anything about engines or the way they work. They are happy to take your money, but do not want to cover failures. I would not recommend Endurance to anyone. They are owned by Security National Insurance Company, administered by MARATHON ADMINISTRATIVE CO INC., dba MARATHON COMPANY INSURANCE SERVICES.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 29, 2025

    I decided to get an auto warranty with Endurance due to stories I've heard about people getting caught without one, especially after purchasing a car. I received a flyer in the mail and, after reading it, decided to give them a call for a quote.

    The person I spoke with, Dalton, was really good. He wasn't pushy or disrespectful, and he let me make decisions at my own pace, which made me feel comfortable. However, I'm still waiting for my contract in the mail. I was informed that it could take 3 to 4 weeks, which concerns me as I haven't received anything yet and my 30-day cancellation window is about to close. They mentioned the possibility of receiving the contract via email, which I plan to request since it's critical to have it for my records.

    Other than this issue with the delay, the signup process was smooth, and I appreciated that everything was explained clearly. If they could improve the service, it would be ensuring timely delivery of contracts as promised within 24 to 72 hours. Despite the delay, I'd rate my experience highly due to Dalton's professionalism and the clear communication I received.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 29, 2025

    I recently switched to Endurance Auto Warranty because my previous warranty, CARCHEX, was bought out by CarShield, leading to me making a switch. The sales agent I spoke to was very sweet and explained everything clearly, which made the signing-up process smooth. I was particularly impressed with the coverage options offered by Endurance, such as the inclusion of a rental car service. Although I haven't had the chance to utilize the warranty yet, I feel reassured by what is being offered. The customer service during the sign-up was outstanding, and I couldn't think of anything they could have done better.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 29, 2025

    I received a letter indicating that my previous policy had expired, which prompted me to call Endurance as I wasn't sure I had it on my car. During the conversation, the representative highlighted the benefits of an extended warranty, such as extending my car's warranty from 100,000 miles to 125,000 miles and covering the electrical system, unlike my previous warranty, which only covered the powertrain. The sign-up process, however, was a bit confusing. I found myself needing to ask questions repeatedly, leading to some uncertainty.

    The plan is set up for me to pay over three years, extending my coverage for a total of five years. I haven't yet received a hard copy of the policy, which adds to my concern. Although I might have checked my email, I still haven't received any documentation. Despite these uncertainties, my son feels that the plan is worthwhile, especially if it extends to 125,000 miles. I'm hopeful everything discussed was accurate and truthful.

    Thanks for your vote! Report
    Verified purchase
    Tech

    Reviewed Jan. 29, 2025

    My experience with Endurance Auto Warranty has been positive. I chose them because they offered a better plan compared to my previous provider, which frequently changed the monthly payment amounts. The sales agent I interacted with was very helpful, and I appreciated the comprehensive booklet I received. It contained all the information I was looking for. I'm currently waiting for the 30-day period and the 1,000-mile requirement to pass so that I can utilize the benefits if needed. Overall, the sign-up process was smooth, and I did not feel pressured at any point.

    Thanks for your vote! Report
    Verified purchase
    CoveragePrice

    Reviewed Jan. 29, 2025

    I initially heard about Endurance from TV ads. I decided to opt for their protection plan because I intend to keep my vehicle beyond its original warranty period, and having peace of mind was important to me. I researched other companies, but ultimately chose Endurance. My experience with the Endurance protection specialist during sign-up was excellent. She was knowledgeable and answered all my questions. The process was smooth, and I was more than satisfied with how everything was presented.

    Getting approved for the policy was almost instantaneous. Although I haven’t used the policy yet because it's been less than a month since I got it, everything about the sign-up process was great. The importance of having this coverage lies in no longer having a manufacturer warranty on my vehicle. Given the high cost of potential major repairs, the peace of mind that comes with having Endurance coverage is invaluable. Additionally, I found the price of the coverage to be quite reasonable. While I haven't experienced using the policy yet, the initial sign-up and interaction with the company have been positive. The representative was very knowledgeable, and I feel the coverage is affordable for the peace of mind it provides.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 29, 2025

    I signed up for an auto warranty with Endurance Auto Warranty and had a mixed experience. Initially, the sales agent who assisted me didn’t impress me. He made an error by not including the all-wheel drive feature in the contract. Fortunately, I was able to resolve this issue when I got in touch with a different representative named Kim. She was incredibly helpful, knowledgeable, and polite. Kim quickly corrected the error and ensured the contract reflected the correct details. She also provided her contact information for future reference, which was reassuring.

    The choice to go with Endurance was influenced by their high ratings and reputation as a leading provider, which gave me confidence in their service. I sought an auto warranty primarily for the safety of my soon-to-be wife and because my vehicle, a 2018 model, is accumulating miles, reaching over 83,000. Having a warranty is essential for peace of mind, especially with the car getting older.

    Overall, the sign-up process with Endurance was smooth after the initial hiccup, thanks largely to Kim's exceptional service. She was fantabulous and that's why I didn't cancel. I truly appreciate her assistance, and I would rate my experience as a 5 out of 5 based on her customer service alone.

    Thanks for your vote! Report
    Verified purchase
    CoverageSales & Marketing

    Reviewed Jan. 29, 2025

    I first heard about Endurance Auto Warranty through TV advertisements after having a not-so-great experience with another company that provided incorrect information. I decided to give Endurance a chance, and so far, I like the service, though I haven't had to use it for any car repairs yet. The sign-up experience was interesting and straightforward. I was looking for a warranty since my previous one had expired, so I researched and chose Endurance. The professional I spoke to was knowledgeable and communicated effectively. They explained the plan details clearly, which I appreciated.

    I can't recall exactly when the program activates, perhaps within 30 days or after a certain mileage, but I've been a customer for almost two months now and I'm satisfied with it. I've never been paid for my opinion on Endurance, but my impression so far is positive. The service is comprehensive, offering perks like roadside assistance and rental car coverage, which are essential to me. The program fits well within my budget, providing the coverage I needed after my warranty expired.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Jan. 29, 2025

    I decided to get auto warranty coverage after receiving a letter from the car dealership where I purchased my vehicle, informing me that my warranty was about to expire. As a Mazda owner, I wanted a warranty that matched my needs, so I did some research online. Endurance Auto Warranty came up as one of the top choices, and I decided to check them out.

    The technician I spoke to, Austin, was incredibly patient and thorough, spending over an hour on the phone with me. He explained everything clearly, and I appreciated his detailed approach, even when I was ready to wrap up the call.

    Regarding the policy specifics, Austin informed me about a waiting period of 30 days or 1,000 miles before the coverage kicks in, which was helpful since I don't drive my car very often. In fact, I've been driving it more to reach that 1,000-mile mark.

    In terms of the sign-up process, I've had a smooth experience so far. Although I haven't yet had to use the service, I would rate my experience with signing up as excellent. The price was comparable to another company I considered, perhaps $20 more, but overall, I found it reasonable.

    Overall, I'm satisfied with my interaction and happy to recommend Endurance Auto Warranty based on my experience signing up.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 29, 2025

    I recently signed up for an auto warranty with Endurance Auto Warranty and had an excellent experience. The sales representative was extremely professional and exhibited a calm, reassuring demeanor without any high-pressure tactics. This was a refreshing change from my previous experiences with other companies. Endurance stood out in my research as one of the best in the country and my dealership also endorsed them, which further reassured me in my decision-making.

    The rep was calm and reassuring. He wasn't high pressure. If I didn't take it, you got the impression he wouldn't be upset. I've had others that I've called and they were obnoxious and kept at me. Endurance didn't do that. I called them and they called me back right away. They're very professional. I called my dealership and they recommended them as well. During the signup process, I was offered a discount based on the age of my vehicle, which was appreciated. Although I have not yet received any follow-up paperwork, I'm aware that it might take some time due to standard processing periods, and I intend to follow up if necessary.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 29, 2025

    I signed up for an Endurance auto warranty after doing some research and finding that they had better ratings compared to other options like CarShield, which my son used. The sales agent was very nice and understood my concerns, though I don't recall all the details he mentioned.

    However, I have a concern about the requirement that I need to drive 1,000 miles before using the warranty. As a 72-year-old who doesn't drive much, reaching that mileage could take me up to a year. I think they should consider people like me who drive less. Although they mentioned I could cancel, I need the warranty because my dealer warranty expired.

    I do appreciate that the agent wasn’t pushy and understood my situation. But, I had to pay $200 upfront, which wasn't ideal, although he mentioned I would lose an incentive if I didn't. Overall, I would rate my experience with a 4 out of 5 due to the mileage requirement, which could be more accommodating for less frequent drivers like myself.

    Thanks for your vote! Report
    Verified purchase
    CoveragePricePunctuality & Speed

    Reviewed Jan. 29, 2025

    I recently decided to use Endurance for my auto warranty, primarily because of the good rating I saw on Better Business Bureau and the competitive pricing. The sales agent who helped me was very courteous, allowing me ample time to ask questions and managing the situation well. Endurance promised comprehensive coverage, which seemed reassuring after I reviewed the materials they sent. However, there was a hiccup with the waiting period. Initially, I understood there was a 30-day waiting period, but the policy also stated 1,000 miles needed to be covered before it became effective. Given that my car is seven years old with low mileage, reaching 1,000 miles would take several months, which was disappointing. I followed up with them, and they worked with me to adjust the pricing and policy duration to a more suitable agreement. They eventually sent me a new contract reflecting these changes.

    Thanks for your vote! Report
    Verified purchase
    CoverageTech

    Reviewed Jan. 29, 2025

    I looked up Endurance online and their reviews were favorable and they were rated as a top warranty provider, which influenced my decision. The sales agent I spoke with was very knowledgeable and I felt positive about the coverage they offered, and the process left me satisfied without any issues.

    Thanks for your vote! Report
    Verified purchase
    Coverage

    Reviewed Jan. 29, 2025

    I recently signed up for the Endurance Auto Warranty after seeing their commercials on television. During the enrollment process, the representative was cordial and answered all my questions, guiding me through the program setup efficiently. While I haven't made any claims or used their services yet, I am on a 30-day trial and giving them a chance based partially on the ads. I sought full coverage, and so far, everything seems promising.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceClaims HandlingPricePunctuality & Speed

    Reviewed Jan. 29, 2025

    I recently bought a used car, and while searching for an extended warranty, I found Endurance Auto Warranty online. Their positive reviews on the BBB and ConsumerAffairs were convincing, so I decided to contact them. The sign-up process was incredibly straightforward and took only about 20 minutes. They asked for the year, make, model, and mileage of my car, and provided several options to choose from. The representative was very knowledgeable, listened to my preferences, and helped me find the best plan for my needs. I’d tell friends and family that the process was easy and worth it, despite the pricing being a bit higher than expected. The policy requirements were clearly explained—needing to drive 1,000 miles and wait 30 days before it took effect.

    I had an opportunity to use my warranty recently when my car starter failed. This occurred over a holiday weekend, and I learned that their claim centers operate during standard business hours, which slowed down the approval process. However, once approved, everything proceeded quickly, and the repair was done efficiently. Overall, I am impressed with Endurance. I'd rate my experience with the sign-up process and customer service as excellent. While the pricing and claim center hours could be improved, the overall value and service still make it a great choice.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 29, 2025

    I looked into auto warranty coverage because the warranty on my 2016 Ford diesel truck had expired. I had heard about Endurance Auto warranty service from TV commercials, and it seemed like a good option. When I contacted them, the representative I spoke with was very good. I felt very welcomed on the phone. He was knowledgeable and explained the coverage options thoroughly. It wasn't like it was a sale pitch like I had to buy a vehicle. He was very forthcoming. Since I have experience with vehicles, we had a detailed conversation about the truck's parts and my maintenance habits.

    The representative discussed that I was eligible for another vehicle, but all my other vehicles are currently under manufacturer warranties. He also explained the requirement to drive 1,000 miles within 30 days before using the coverage, which makes sense to ensure no pre-existing conditions are claimed.

    I've been maintaining my truck diligently and was proud to share that I'm still on the original brakes at over 83,000 miles. The representative seemed impressed. Overall, the process of signing up with Endurance was satisfying, though I believe there's always room for improvement. I would rate my sign-up experience as a 4 out of 5. I'm looking forward to seeing how well the coverage works when I need it.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 29, 2025

    I discovered Endurance Auto Warranty through an internet search and purchased a warranty from them as they seemed the best deal available. The signup process was very straightforward and a positive experience. Additionally, their customer service was fantastic when explaining everything to me.

    I found the cost and plan options to be very reasonable. I was pleasantly surprised by everything they offered. While I haven't made a claim yet, I hope the process is as easy as the purchase was. I definitely recommend Endurance.

    Thanks for your vote! Report
    Verified purchase
    Claims Handling

    Reviewed Jan. 29, 2025

    I am pleased to be with ENDURANCE Auto Warranty and I'm hoping for a much better experience than with a previous warranty company. I am very new to ENDURANCE and have not needed any quotes or claims so for now all is well. I was happy to speak with the representative who was courteous and knowledgeable. Thank you Endurance! I hope this proves to be what I am looking for in a warranty company.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Jan. 29, 2025

    I recently had a great experience with Endurance Auto Warranty. Initially, I chose Endurance because I had used them for a previous vehicle, and I needed coverage for my new vehicle as the manufacturer's warranty was nearing its expiration. My experience with their representatives was wonderful; I had no issues reaching them or getting the coverage set up.

    Though there was a 30-day waiting period after signing up, I didn't receive immediate confirmation or billing information, which made me a little uncertain initially. However, when I contacted them, they reassured me that everything was in effect regarding my coverage.

    I have filed a claim before with Endurance for my truck. During the claim process, GMC handled the claim for me, and they did not encounter any problems in getting the necessary repairs covered. I appreciated that I didn't have to make any additional calls; GMC took care of it all.

    Overall, I've found the quality of customer service to be exceptional, and I feel the price is fair for the services offered. I'm quite satisfied with my choice and the coverage I have with Endurance Auto Warranty.

    Thanks for your vote! Report
    Verified purchase
    CoverageSales & Marketing

    Reviewed Jan. 29, 2025

    I recently renewed my auto warranty with Endurance. I've been with them before, and when I got a new vehicle, they offered me a plan to extend my warranty, which fit my needs perfectly. The sales experience was very positive; the salesperson was excellent and made the process smooth. I haven't had the chance to use the warranty yet, so I can't speak to how it functions in action, but so far, I'm satisfied with the coverage offered.

    The staff was very friendly and attentive, making me feel valued as a customer. I've dealt with other warranty companies in the past and ended up leaving them, so it's refreshing to have a good experience with Endurance. Overall, I think they're doing a decent job. If I had to rate the experience just based on interactions with the salesperson and the sign-up process, I'd give it a strong rating.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 29, 2025

    I first heard about Endurance Auto Warranty through my wife who saw an advertisement on TV. We decided to get extended coverage as a safety precaution, especially since my wife travels a lot and we didn't want to take any chances. The sign-up experience was very good; they communicated well through email and explained how the coverage would benefit my family. I would rate the sign-up experience a 5 out of 5. The program started on the 4th of February, but I'm unsure about the end date. Overall, I believe I will be very pleased with the coverage.

    Thanks for your vote! Report
    Loading more reviews...

    Endurance Auto Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com

    Media

    VIDEOS & IMAGES