Endurance Warranty Reviews

Customer service was great. Rep was able to explain the contract and help cancel another contract I had on a vehicle I didn't need.

My experience with Endurance was terrible. Any person that I have talked to are very uneducated, they don't have a clue about customer service or people skills at all. They sell you a warranty that don't want to pay for nothing at all. Is really hard to get someone on the phone and when you do they are really rude and unprofessional. They talk to people on the phone like you are dumb or stupid, or like you are a 2year old child. Is the worst warranty company ever. Is not even worth buying it, because they don't have your back in your time of need when your vehicle breakdown.

I needed my car covered for breakdowns and signed up with Endurance Warranty three weeks ago. I was with another company that didn't do anything that they said they were going to do, so I shopped around for another one, and Endurance looked like it was going to be a legit company. Their reps were very helpful. They were able to answer all my questions and I'm satisfied with the process.

On [June 3, 2026 6:40 pm], I contacted Endurance to inquire about coverage options. During the call, I clearly and repeatedly stated that I was not ready to make a purchase decision at this time. Despite this, the representative Robert (Account Manager) continued to apply pressure to purchase a policy immediately and did not respect my request to pause or decline the offer.

We had Adam as your representative and did a tremendous job explaining the policies and the finances but also was able to answer any of our questions. Took the time for us to check with our dealership if they would recognize Endurance.

My claim for transmission was denied because my last service on transmission was 5200 miles past the owner's manual recommendation of 120,000. Also denied. Because I’m a free volunteer firefighter and have a siren and red light on my truck and they deemed it commercial use. Cancelled my policy immediately.

I am very disappointed in Endurance. I purchased a plan last year Sept. 2025 and paid extra for the Elite benefits. My plan states with the Elite benefits would pay $50 toward 3 oil changes a year. They only paid $50 for one oil change. My check engine came on last month and when I took it to the repair shop the same one I have been using for the last 2 years they refused to pay for any of the repairs telling the repair shop that I had a limit of liability plan meaning if any repairs cost more than the car is worth they will not cover the repair(s) and that I had met my benefit limits on the plan. Which did not make sense to me. I was paying Endurance $175.06 per month and this amount was to be paid through 2029. I had not had this plan a year and has only taken my car in twice since my benefits began October 2025.

Called to discuss possible changes to contract. Gordan advised against making changes because this upcoming payment was the final pmt for our contract, starting a new contract would start a new pmts. He gave me our mileage limit and date new contract will renew.

The best advice that I can give to a person who chooses to buy a high-end vehicle and by high-end I mean north of $75,000 do yourself a favor and purchase an extended warranty with Endurance warranty. They are the best on the market and they cover high-end vehicles that are very expensive to repair. An oil change for a Maserati at the dealership can go for 1000 bucks and a brake job is $5000. Replacing a headlight will run you several hundred dollars. If you were going to purchase this type of vehicle then a company such as endurance Warranty is a must have and the amount of money that you pay per month pales in comparison to if you have a major repair and their warranty covers pretty much everything.

What an easy process to use with the help of Crews Subaru Dealership. Sierra ** the service advisor handled everything seamless. Could not ask for a better experience. Approval took 1 1/2 days. The whole process was beyond my expectations. Thank you.

I had been reviewing Warranty providers and I received an email from Endurance on their Memorial day policy discount if you sign up. I called and spoke to a agent, I provided the VIN and the other info needed to see what level of coverage worked for me. Being a senior on Social Security was another perk to extend my payments for a lower monthly payment. He asked did I have another car for a multi car policy discount. I did and we went through that VIN and the process to see the level of coverage that worked for me.

When I called in, I was amazed at how very simple this process was. Every question I had and questions I didn't even know I had, were answered quickly and precise. He explained every detail of the policy to me in depth and even gave me a chance to Google some of the questions, I really wanted to make sure my local Dodge dealership took Endurance and I put him on hold and I called them and I was told instantly without hesitation that they "Absolutely LOVE to deal with Endurance Warranty Service", so without hesitation I came back to the call and said "I'll take it".

I talked to my mom-in-law, and she said that Endurance was pretty good. She was with them. It was easy to sign up with them. The rep was nice and she explained it well. Everything has been going so well so far.

Endurance is good. I liked their reviews and the cost of going with them. When we submitted a claim, our experience was great. They were very helpful. The dealership dealt with them and there were no issues.

I was going into my retirement planning of how to save money before I retired and it said on there to get a warranty and it showed Endurance. So, I trusted that website. I spoke with two different reps and they were perfect. They were polite, very professional, and very informative. They answered all my questions and I enjoyed talking to them. As far as the overall coverage, I'm very pleased.

I did some research on companies and the gentleman I talked to from Endurance Warranty explained everything very well. I made my decision and I was very satisfied with the signup process. The gentleman was very professional, and he didn't sugarcoat anything. He explained to me I was getting what I was looking for and I appreciated that. I just had a claim for a transmission and I didn't have any problems. In all, it took about a couple of weeks and it was really smooth sailing. I was really surprised.

I got one of the best policies. I told the rep what I went through, and he customized my policy to match what I previously had with CNA which I was very happy with. I had my engine replaced through CNA. I got a rental car and towing. They paid for the replacement, too. And they did a good job. Even my mechanic said, "That was quick. Most time we do these, they want hassle with us." The rep said, "We're number one in the industry," which I didn't know. After our conversation, I researched that and found out that that is true.

My real issue is with Smart Auto Care, but my husband and I purchased our warranty through Endurance. Unfortunately, Smart Auto Care was selected by Endurance to handle the claims process. I'm sorry, but Endurance has to be held accountable for selecting Smart Autocare as a business partner. We have spent close to $3,000 in premium payments to Endurance, but in the end, they argued with me over a part they refused to include (that was even confirmed by Dodge it was needed) in the coverage that was less than $150. I refused to fight with any further. We paid the cost out of pocket. Had it not been for the $3,000 we have already spent, I would cancel this plan. We are so disappointed!!

After reading the contract (a must before signing) I decided not to sign up. This decision is based on verification documentation of all previous maintenance on the vehicle from the past. I had a well maintained vehicle. However I keep my own log and do not keep all the receipts, for example receipts for oil and filters, etc. Also, the maximum payout is limited to the value of that vehicle based on JDPower. That said: the customer service people were excellent to work with in explaining the contracts and understanding my concerns.

I am so busy and have been putting off purchasing extended warranty protection for my car and this process was much quicker and easier than I even imagined it would be. My questions were answered clearly and it was easy to understand what exactly I was getting for my money!

I've been with Endurance for a while. I've had two claims, and I've been very happy. The car dealer dealt with what I have. They dealt with Endurance and got the claims taken care of. I was in and out in one day.

My brother has Endurance. I signed up with them a month ago. The rep was nice. I haven't had to use my warranty, but it's great. I recommended Endurance to a few people.

I saw one of Endurance's commercials and decided I'd give them a call just to see what it was about. I talked to their rep, he took my information, gave me a price, and gave me a couple of incentives if I go ahead and do it at that time. And the only thing that I didn't like was that I thought I was going to get a hard copy of my policy and I got it on email. I'm an old man and don't do a lot of email and type stuff. So I had to call back and see if I could get a hard copy, but it hasn't come yet. They said they would send it, yeah, but I haven't seen it. But my experience with them was professional, and the policy was well-explained.

I saw Endurance Warranty on TV and they sounded good, then I decided to buy a car that I had leased. Repairs can be expensive and although my mileage on my car is low because I don't go anywhere since I retired, I still wanted to be covered. I talked to my son about Endurance and he also said they sound good. My son was glad that I had taken the initiative in case something goes wrong with my car after the warranty ran out.

We will never do business with Endurance again. Any time our truck has needed work, Endurance gives us the runaround saying that the mechanic shop has not submitted the correct documentation, even though we are physically watching the mechanic submit it. This has happened every single time we’ve gone to use our warranty. This most current time, our truck has now been sitting in the shop for one month with no forward progress - over a fix that will take only a few hours. We have asked to speak with a manager or our adjuster, but Endurance has refused us this right. It is now evident that this is what Endurance does - attempts to frustrate and drag the process out so long that their client just ends up paying for it themselves. This isn’t bad customer service, this is strategy. It’s dishonest - full stop. Choose a company that has integrity and is good to their word.

They are a scam! I bought the highest level plan administered by Endurance, and they charged $4000+ from me over several years. Engine failed, but they refused to cover it, saying they don’t cover bad pistons. They also never responded for 2+ months, leaving us without transportation. They don’t follow through on contracts and they also limit repairs to a fraction of the price to buy your vehicle. Don’t buy any repair plan from them, they are crooks. They deserve a class action lawsuit against them.

I got what I needed and more information. I would let friends and family know about them.

Great customer service by Ms. Katherine **. She was very helpful with my auto coverage policy.

My truck was getting older and about a year ago, I decided I wanted to get the extended warranty on it. I checked the differences of the warranty companies and I liked what Endurance offered a little better. The purchase went very well and it'd be nice if it was a little cheaper, but it's a good value. I've had one claim since. I initially contacted Endurance, then the Ford dealership's service department contacted them. It was painless.

I had checked other companies but when I spoke with the young lady at Endurance, I went with her price ‘cause it was something I could afford. When she was doing the application, she wanted my bank statement. She said the amount was $149, and I told her I only had $102 in my account. That was a Wednesday and I asked if she could give me till Friday. She promised me she was not gonna take any money that day. She just needed the account information to set the contract up. But she went ahead and put it through, and apparently, it bounced.