Endurance Warranty Reviews

Two claims "DENIED" under the Supreme Plan I purchased in May for my 2019 Honda Pilot, which had approximately 39,500 miles at the time. Approximately four months later, after driving about 1,700 additional miles, I took my Pilot to Honda for a recall. During a long trip, I had noticed the vehicle hitting harder over bumps. Honda inspected the vehicle and found that the front struts were leaking oil and needed replacement. Honda also found that the timing tensioner was leaking and submitted a claim to Endurance.

If I could give Endurance zero stars, I would. In the past, whenever I bought a used vehicle, I always purchased the extended warranty through the dealer. Every single time a car broke down, those third-party warranties honored their promises, respected the contract, and covered the repairs without hassle. Endurance, on the other hand, is hands-down the worst warranty company I have ever dealt with. When you talk to their sales representatives, they make Endurance sound like the absolute best warranty on the market. They promise you top-tier coverage and total peace of mind. But the second you actually need to file a claim, reality sets in: they will look for any loophole, no matter how unrelated to the actual issue, just to deny coverage.

I would recommend Endurance to anyone which I have. My claim process was very much explained where I can understand it. It was done in a timely fashion. The process was smooth. I didn’t have to worry; they reached out and let me know. Step-by-step of what was going on was definitely worth my time. Thank you, Endurance.

To whoever reached this, I recommend that you get Endurance. They earn the money when you need them; they’re there.

I chose Endurance because of it not only being No. 1 but because of its record of service. I would recommend it to anyone looking for a good value.

About my policy in January 2026 they told me it covered everything on my car. In my AC start working about a month ago, take it to the shop. They declined. It did not pay to get it fixed. I told me it was not covered under my plan. I was surprised by this. I had to come out my pocket. Myself and pay 3000 when I called the counsel this policy, they put me on a phone with supposed to be a manager. And this was today, August 31, 2026 and he was very rude with me, got an attitude. Very nasty, so to be honest with you all who reading this, I don't want to deal with people like this. Who taking my money out of my account every month and claiming they're gonna cover everything on your car. When something go wrong, if you already talking to me like this on the phone like I'm nothing. So I feel like, is anything go wrong with my car?

I paid for a warranty that was supposed to protect me. Instead I have a car sitting unused, endless delays, and a company that will not do the job they were paid to do. This is not a warranty. It is a stall tactic. Save yourself the headache and go somewhere else.

After speaking with the representative & he explained all of the perks and additional offers, I was sold. Plus they're accepted at more places than CarShield.

Endurance comes highly rated and my service has been ok the two times I've used it. Recently had to have an evaporator for A/C replaced, cost approx. $3,000 on my vehicle which is a 2015 Nissan Pathfinder, with 125700 miles. They do not pay for everything as advertised, fact! They paid approx. $2200 & I had to pay nearly $800 of out pocket! The initial amount until I called them was only $1100, which they corrected.

I enrolled 3 vehicles with Endurance on April 29, 2025. The A/C compressor on my 2013 GL450 Mercedes failed after 13 years and Endurance denied coverage on replacing the compressor. I don't have any clue how Endurance decided to claim that a seal had failed and, thus, caused the compressor to fail. The auto repair shop called Endurance to explain that was NOT the case, but Endurance made the commitment to not cover the 13 year-old compressor.

This warranty company is by far one of the best companies I’ve ever worked with. From the start, the customer service was fantastic. The rep listened to all my questions, actually cared about helping me, and made the whole thing enjoyable. As a first-time truck owner, I expected to pay a lot more, but they discounted my plan by over 300 dollars, so I ended up paying only 199 for coverage that went way beyond what I expected. And with my truck already at around 91,500 miles, they still covered me for another 75,000 miles or up to 48 months. That level of protection is incredible. It covers major components like engine, transmission, steering, brakes, electrical systems, suspension, and a lot more, all with just a 100 dollar deductible.

This company is a scam. Do not deal with them! I filed a claim with/via Mercedes Benz dealership. They asked me for proof of last three (3) oil changes. I submitted the last six! Now they want me to pay for tearing the engine down for further explanation. Mercedes Benz says they are looking for something...anything to deny our claim. Also, they have this scam company, Line 5, that charges you and take your payment. If you are remotely considering Endurance Extended Warranty save yourself some time, headache and plenty of money by NOT dealing with this scam. If you have Endurance, cancel it immediately! Their spokesman is Ludicrous. Look it up. They are 100% Ludicrous!

If I could give them a quarter star, I would. This is the WORST company ever! I purchased a warranty for my vehicle because I bought it used from the dealership. As we all know, when you purchase a used vehicle, you don't know what may be wrong with it. I purchased the vehicle in Virginia, and I live in Maryland. The vehicle passed both Virginia state inspection as well as Maryland. The purpose of obtaining a warranty is to cover any unforeseen issues you may have. Unfortunately, the transmission went out on my vehicle a month and a half after having the warranty. When the shop contacted Endurance stating that the vehicle needed the transmission replaced, they sent an inspector out to check it.

My call was taken in a timely manner and didn’t experience any extended wait time. The two CSA’s I spoke with were friendly and very professional.

Customer service Rep was very professional and helpful.

My transmission went on my vehicle. They only want to pay 1/2 because we already used 2 times before to fix other things. They said they’ll only pay up to what my car is worth. I have been paying them for over a year.

All of the reps are knowledgeable and helpful when you call in for help.

My questions were answered professionally, saved Me money on monthly payments, only $159 /mo. to start and remains the same till end. No problems with vehicle yet but I will give another survey if I do. I feel this is best after warranty expires insurance you can get.

We are satisfied customers. Mr. ** made the process very easy and provided us with all the information we needed to make the decision to come on board with Endurance!

I just recently purchased Endurance Warranty. If and when I need it I hope they are reputable. I don’t mind paying the monthly fee as they announce on TV sounds very good like I see if and when I need it I just hope it pans out for me.

The lady I dealt with was very knowledgeable about the product and answered my questions without hesitation. There was no salesmanship. Just knowledge of the product and how it would serve my needs. I have had several people call me from other companies with promises without the product knowledge. Thank you for having such competent employees.

I just had the pleasure of speaking with the Asst Manager Isai (Izzy). Isai went through the perks and discounts available for me as a new member and it saved me quite a bit of money, as a multi car holder. One brand new and one older. Honestly, I've just completed my 30 day grace period and of course as predicted, my AC compressor went out, so let me see if what I think is to good to be true, is actually real. This program is amazing and I'm not used to people "giving" me anything at such a great rate. But I'm definitely trying it out and will follow-up later.

The agent explain to me how to pay the bill. I didn’t understand it, but then he once he explained it to me then I understand.

The person that helped me start my contract was so nice. She was not the original person to help me but she was able to pull up the prior conversation and give me my original quote. She was amazing.

I would like to share my experience with Endurance Car Insurance. I was a customer for about a year or so. Always paid my premium. I have a bad brake caliper on my pickup. I took it to my mechanic and the man from Endurance thoroughly grilled the shop and finally denied the claim even though the repair was about $160. Claiming that the caliper had surface rust on it. The part is UNDER the truck, of course they will have a little bit on it! I paid it out of my pocket and then cancelled the non coverage with Endurance. I've told everyone I know of who will listen to me that Endurance is a MAJOR ripoff!!!!

The portal was easy to use. I was able to get the information I was looking for. Endurance portal is a my Endurance great source.

I had an issue with the car dealership releasing and canceling their warranty. Gordan fought hard for 2 weeks and his efforts finally paid off. Dealership canceled and Gordan gave me a better warranty contract. Hard to find people that actually work nowadays.

Had Endurance on a 2019 Silverado water pump went out. Called them about it and took it to the dealer. The dealer told me up front Endurance was hard to deal with. I left it and 2 weeks went by heard nothing from the dealer. Took and called the dealer and they told me they called them. But never heard anything back from them. Took me 3 days to get a hold of them. The lady at Endurance I talked to told me that they didn’t cover the water pump that it was not a part of the motor. She argued with me for 30 minutes and hung up.

Had a great conversation over the phone with the clerk about our service and everything that is included.

I had them for a few years and my car developed a problem. They said it was pre-existing--but there is no way I could have been driving the car daily all that time with this problem if it was there when I signed up. Now, they send me mailers for two years begging me to come back. They will come up with every way possible to not pay out on a claim. I've asked them twice to stop sending their junk mail; now they can explain it to FTC because I just filed a complaint.

Denied Coverage for 2016 Lexus LX570 Front Lower Control Arm – Extremely Disappointed. Rating: 1 / 5 Stars (it would be lower if a lower option were available). Review: I purchased an auto warranty policy from Endurance expecting reliable coverage for major mechanical repairs, but my recent experience proved otherwise. I filed a claim for our 2016 Lexus LX570 to replace the front lower control arm—a critical mechanical component of the suspension system. Despite submitting all necessary documentation, repair shop estimates, and diagnostic notes, Endurance denied the claim.

I started having transmission issues and dropped off my GMC Sierra 1500 at the repair shop a month ago and Endurance has been dragging their feet having the inspector show up two weeks after the truck was dropped off and then another delay was they said they needed a copy of the registration. Why didn't the Endurance guy get it out of the glove box while he was looking at the vehicle.

Spun rod bearing in my Subaru and wouldn't cover anything because I was a week late on oil change even though I hadn't gotten to 3000 miles.

The customer service is great. They do all they can to correct and help fix any problem that you may have, they even offered me a job, said that they had some openings and I'm going to try it out too, but overall great with communication and understanding the needs of their customers 💯💯💯💯

Kirsten is by far the BEST customer service rep I have EVER dealt with!!! Friendly, patient, helpful and, her follow-up is TOP NOTCH!!! On a scale of 1-10, she is a 27!!! GIVE THAT GIRL A RAISE!!!!

I called into customer service and the support was great, all my questions were answered without any hesitation and the knowledge about the product was outstanding.

My husband and I purchased a warranty on his truck. While talking to the rep about the warranty, told him concerns about truck being a 2009 and what exclusions did we need to be aware on on major repairs. He told us basically nothing as long as it wasn't outside of the effective date and mileage. We'll we took the truck in for what we thought was a bad oil pump that turned out to be the motor. Endurance denied the claim due to oil consumption. The repair shop told us this can happen and you are not even aware of it. So what's the point of the warranty. Endurance wants their premiums, but they sure don't want to have yo pay for a major repair.

Everlasting and fast customer service. Polite, helpful and efficient.

I purchased an extended vehicle service contract from Endurance. When my vehicle developed a mechanical problem, my claim was denied based on alleged failure to perform an oil change at the manufacturer's recommended interval. I provided the three oil-change records Endurance requested, but the claim was still denied. I was then directed toward financing to pay for the repair. I am currently disputing the denial and believe Endurance should provide a clear explanation, based on the actual contract terms, for why the repair isn't covered. My experience has been extremely disappointing.

The entire process was done professionally and efficiently. I would have liked the inspection portion of the process to be accomplished a lot quicker and to be informed of being provided a leased vehicle. I paid out of my pocket to receive a rented vehicle and immediately returned because of price. The work on my vehicle took a little longer than expected, but all was accomplished thoroughly. When a claim is filed, client should be informed of everything he is eligible for.