Endurance Warranty Reviews

I just purchased a new policy and customer service was outstanding. I originally worked with Alesha but after the policy was issued we discovered an error with the VIN on my auto policy. I had to spend over 4.5 hours correcting my VIN with my insurance, then call back to get that changed, which meant canceling the first policy and getting a new one with correct VIN and mileage. Robin assisted and quickly corrected the error. It was a positive experience!

We had Endurance until today. My husband’s Jeep needed some work done and when they went to the shop to do their due diligence to make sure those repairs were needed Endurance said we had aftermarket oversized tires so they wouldn’t cover it. Well my husband told them that when he got the policies (we had one for my car too) he told them about the tires but that they were not aftermarket and actually factory. Just a little bit larger size and they were fine with it. They went and listened to the tapes and found that he had told them all about it and said they would cover the repairs. We just had to pay an extra $500 to them for the larger tires which my husband said he had not problem doing.

In my search for after-warranty service, I looked into Endurance as a possibility. I think you need the contract in hand to truly evaluate benefits. After reading through a portion of the contract, I felt the overall pluses to me were outweighed by Endurance’s protecting of itself. The thirty-six hundred-dollar four-year contract with its limitations, could readily provide maintenance funding along the way. I realize I’m not covered for some catastrophic failure, but who is if you read the contract details. I’ve decided to cancel my contract request within the first thirty days, expecting a full refund and the cancellation of any future funds being drawn from my account.

Getting everything set up was good, but when I turned in a claim from the auto shop that I go to, Endurance denied it. So, I'm unhappy about that. I don't like that at all. The manager at the shop just told me it wasn't included in the policy of things that they would approve. It cost me $1,550 to do it. I'm in a great deal of debt, and that upset me, because that's a lot of money. It was a StabiliTrak issue, and the man who did the work said that it was an airbag module. The airbags are very important. So, if it hadn't been fixed, they might have burst on me or done something and caused me a lot of damage. So, you would think something like that would be covered, but it wasn't. I got a copy of the policy and I looked through all of it. Endurance will take care of the engine and things like that, but I don't know what StabiliTrak is under.

​I highly advise against using this company for vehicle warranties. They denied my recent claim by classifying a taller than stock tire as a "lift kit." Because of this minor modification on a completely stock suspension height, they denied insurability on the entire vehicle—including the engine and electrical system. ​If minor specifications invalidate the entire warranty, the company should inspect vehicles before selling a contract, rather than taking a customer's money only to look for loopholes later. The sales process is aggressive, the contract is intentionally complex, and now they will only offer a prorated refund upon cancellation. I plan on filing a claim with the Better Business Bureau with all of my documentation. Save your money and look elsewhere. I wish I read the terrible reviews before purchasing this warranty.

Fantastic service and the representative was incredibly helpful.

I can assure you that customer service was very polite when they SOLD me this insurance. However, trying to cancel it was a nightmare I had a very disappointing experience trying to cancel my Endurance warranty policy for my 2022 Genesis GV80. This was my third attempt to cancel, and each time I was pressured to keep the policy.

So far, customer service has been very helpful. Have not had the chance to utilize the service but I am hoping that will be as smooth as the other aspects of their customer service support has been.

Customer service earlier explained it all, I'm happy.

I had my car in a shop for an A/C problem. The entire system went out caused by a pulley (WHICH WAS NOT COVERED SO THEY DIDN'T PAY ANYTHING). I'm not sure how a pulley can't be covered but there you go. I wouldn't have their CRAPPY service now if I was paid for it..... GO SOMEWHERE ELSE. I asked for a cancelation and was told it would take 6 weeks... What a scam. ** was my contract number. Steve

All my questions I had were answered by Rodney. He was very helpful, understood and explained all my questions and concerns. I would definitely recommend Endurance warranty service and in fact I already have to my son and my daughter-in-law. They are looking into getting a contract started up themselves.

I purchased an Endurance Vehicle Service Contract (Policy #**) for my 2013 Mercedes-Benz C250. Prior to purchasing the warranty my vehicle had been inspected at a licensed Mercedes-Benz dealership for an intermittent transmission concern. The technician documented that the fault was intermittent and could not be confirmed — the transmission control unit did not even appear on the diagnostic test at that time. I purchased the Endurance warranty specifically because further diagnosis and repair was recommended. When my vehicle was returned to the same dealership months later the transmission control unit was fully confirmed as the issue — after my warranty was active. Endurance denied my claim citing a pre-existing condition despite the January diagnosis being inconclusive and unconfirmed.

I needed to cancel my policy. It took 30 painful, insulting minutes. The rep kept telling me that there are people trying to take advantage of me, as though I were an idiot. He started telling me about other companies, their unscrupulous methods, how I should conduct my own business dealings, etc. I told him "I WANT TO CANCEL MY POLICY EFFECTIVE IMMEDIATELY - THIS MINUTE". He continued talking to me as though I were naive, ignorant, careless, stupid and making a huge mistake. He was condescending and demanding. I am so angry right now. I asked him to please cancel my insurance and he continued for half an hour to tell me how much of a mistake I was making, without giving me the chance to cancel. My reasons are NONE of his business. I would never do business with Endurance ever again.

Rep Kim did a great job in walking me through the contract to make sure I understood my eligible contract and why. She was very patient and knowledgeable. She had a friendly and helpful spirit.

I was very pleased on how the agent made all my questions clear. I appreciate the honesty and selling a product that is very beneficial for my needs. I have had other warranties but nothing like this and I feel safe and secure with the needs I need for my vehicle.

I called Endurance. I got the number off the TV. I talked to the salesman, and I asked him, "How much would you charge me?" Then they told me that I would get a senior discount too, and that it would only be $119 a month. I couldn't say no to that 'cause that saves me money. 'Cause I only live on a pension and social security. And my Trailblazer is not paid off. It has GAP insurance, but it finally hit over 50,000, so I know I have to have some kind of warranty on it, just in case. The gentleman I talked to was really nice.

I've had Endurance for a couple of weeks now. Signing up with them was fine and trouble-free. They answered any questions I had and explained all the advantages and some disadvantages.

I would recommend Endurance. We just used it. Everything went fine. We took the vehicle to the shop. We live in a small town, so the shop that we went to explained everything to us well and answered all the questions. And the Endurance people paid them. They paid 900 and something, and we paid 700 and something. It was a great experience.

The Endurance rep who helped me sign up was very nice and informative. I would recommend Endurance.

Customer since 2024. No claims in 2 years. Denied claim on window switch because their preferred repair shop failed to call before repair. 80 dollar part.

I purchased an Endurance warranty believing I would have coverage if a major mechanical failure occurred. Unfortunately, my experience during the claims process has been extremely frustrating and left me with serious concerns regarding transparency. My vehicle required a tear down inspection and someone physically came to inspect the vehicle at the repair facility. Despite multiple requests, I have been unable to obtain the name of the inspection company, the inspector information, inspection report, photos, findings, or documentation used in the claim decision. I was told claims were adjusted outside of the company and that this information could not be disclosed. I requested clarification regarding who reviewed my claim and what company performed the inspection and have not received clear answers.

The Gimmicks are real but I can’t say what it does for NEWER cars or ones under a certain mileage but used cars, PUT THAT MONEY you’ll pay monthly for this service aside and start your OWN car repair fund. Not Worth it!

Great customer service representative. Kim was wonderful. She made sure everything was clear.

I just had a wonderful experience with Rodney, who was able to provide me with an abundant amount of information regarding my coverage. Unfortunately, I understand much better if someone explains to me rather than interpreting it myself through reading. He was patient and very knowledgeable. Thank you.

Trash this. Stay away from them. They are… Trash this. Stay away from them. They are scamming you. They will not fix your car. Denied me for wear and Tear. Never used the Policy. I had the GOLD package that covered my Turbocharger. I cancelled immediately. They were a waste of time and MONEY. Got to look at a lawsuit.

Talked to Rodney today. Had questions about A/C repairs and the information he provided was extremely helpful. Kind and very helpful. Definitely recommend Endurance to anyone.

Claim was denied for my turbo which was under warranty but due to the gasket leaking claim was denied. Be very careful with this warranty. Very tricky and deceptive!!!!

This is the absolutely the worst company I ever had to deal with in my life. I would give zero stars if it let me. I have been paying this warranty company for over a year. I had a brake booster problem. I called Endurance to see if it was covered and they said yes. When my mechanic submitted it, they of course denied it. Now my motor has a problem and I believe needs a rebuild and they are refusing to cover my claim because they want my last 3 oil changes. I sent them my last 3 oil changes from my certified mechanic shop and they are denying it, saying it’s altered because it’s not the original receipt.

The process of signing up with Endurance was easier compared to other companies. People should research it, go on the website and see what they offer, and then speak with someone.

I was with CarShield, and I was not happy with the way they were treating any claims that came in. And their authorization was for aftermarket parts, which my mechanic didn't wanna use. So, it wasn't doing me any good. Then even the Volkswagen dealership didn't wanna use them. So, I was pretty locked out from even getting claims covered.