Endurance Warranty Reviews

Excellent customer service 👏, he actually went the extra mile to help me figure an issue was having about my truck, that wasn't related to the call.💯💪

I purchased the highest level of warranty coverage they offered. Unfortunately, just four months after I started making my warranty payments, my engine needed to be replaced. The company requested proof of my last three oil changes, so I obtained and submitted copies of the receipts from the shop. My claim was denied because the receipts did not include my name, even though they clearly listed my vehicle’s VIN, license plate number, make, model, and year.

Never, absolutely never use Endurance Warranty. Total waste of time, energy, money and your soul. You will be totally stressed out way more than having to suddenly have repairs. Weeks or months may go by only to be denied for something stupid or they just don't want to pay. Then if, if they refund you your money minus fees, it will take months to get it back. Meanwhile if it's an engine issue, you will be stuck with thousands to tear up your engine, only to be stuck with an non repaired torn apart engine and useless car after your denial. And, you can't get your car back from the dealership that endurance forced you to go to (to go get it repaired) until you pay for the tear down.

Account Manager Gordon ** has very knowledgeable and highly professional skills, outstanding customer service care.

Endurance Car Warranty turned out to be a complete ripoff. I filed a claim for a drive train issue, and even though my repair bill was $3,600, they denied it immediately. They claimed the parts “weren’t covered” under my contract—something they never made clear when I signed up. I paid for peace of mind, but all I got was excuses, hidden exclusions, and zero help when I actually needed them. I would not recommend Endurance to anyone. Save your money and avoid this company.

Promises everything is covered but isn’t. FRAUDSTERS.

In my opinion this is the most overtly deceptive company I have ever had the misfortune of dealing with. Their sales staff is very friendly but leaves out critical information about their product. Their claims department is detectable. They have numerous built in outs to deny claims, outs that are subjective. They prey on hardworking men and women. 2025 they reported over 400 million in revenue while at the same time they report lifetime claims payouts (since 2012) of just over 300 million. That is an alarming disparity that reeks of crookedness. I pray they are investigated by AG office.

I had a superior experience. Justin and Gordan were very thorough in explaining the coverage and pricing. Endurance came through for me and my vehicle when other warranty companies wouldn't. I would highly recommend their service with confidence. Thanks, Endurance!

I was told his name would appear, Steven was My Endurance Rep. (Angel) I called and every obstacle was identified and summarily solved. I had started a contract at the same time My wife passed. I had no information from Endurance other than My notes and I made a payment in June. Steven to his time working through every twist and curve. No script, he listened to Me and forged ahead. He took Me from knowing nothing and now I have My policy number, policy has been emailed, and My policy payment has been laid out.

I thought I was handled very professional and with care, Gordan was very kind and helpful, I appreciated him,

1 Star because none is not an option! If you’re considering, do yourself a favor and read this first—because what they sell you upfront and what you actually get are two very different things. From the start, the lack of transparency is glaring. They conveniently gloss over key details when selling you a policy—like the fact that they won’t fully cover dealership labor rates, won’t necessarily approve OEM (manufacturer) parts, and may force cheaper aftermarket substitutes instead. That’s not “coverage”—that’s cutting corners at your expense.

This company will do anything not to pay your claim. Be aware. This place is a scam.

I have my truck in the shop and they are saying I need a new transmission. Endurance is denying the claim cause they said the torque converter caused the transmission to go out. They are willing to “help” with the torque converter but not transmission. Their explanation is that since the torque converter went out and caused the transmission to go out that they will only help with the torque converter but not transmission. Endurance informed me I had to authorize a complete tear down of the transmission to find out why the transmission failed in order to file a claim on original problem or they would close the claim. I had to have the repair shop do a complete tear down of transmission which is about $3.000. Once they did the complete tear down Endurance sent out an “inspector” to look at it. He stated that it needed a new transmission.

My only problem has been getting 1000 miles on my car. I don’t drive a lot it is causing my to drive my car a lot more than I normally would. I am trying to get a thousand miles on my car. I did not know that when I signed up but I am trying. The man that signed me up was really great.

Don't trust this company; go elsewhere! They denied my first claim after 2 1/2 years of making payments. Without any claims made... Yesterday, they told me I was covered for my R/L Tie Rods and R/L Toe Control links. Today I brought it back to have the work done, and my mechanic called for approval, and they said it's been denied. So, after this denial, I'm on the hook for $2,000.00. Like I said in the beginning. Don't trust this company; go elsewhere! I'm not a spring chicken either, I'm 75 years young!

Amanda ** was very informative and patient with all my questions.

Please, Please for the love of all that is holy do NOT sink your money into this company. They do not uphold their commitment to take care of their customers. Today was yet ANOTHER experience of Endurance exemplifying what a piece of crap they are. Save your money. Invest it in your local politician. I promise they will tell you less lies than these folk. Pathetic.

They have great customer service. The lady that helped me was fantastic. Seem like the warranty is what I wanted we shall see when I have to use it. She took her time in answer all my questions and never made me feel like I had to purchase.

Very pleasant and helpful. She gave me a better understanding of my coverage to continue my membership.

The explanation of the plan is choose was excellent, I look forward to continuing my relationship with them, even though I don't need there services right now, I feel like they was the best decision I made to have them on my side.

I wanted something to protect my car, and Endurance was all over the internet, so I chose it. Signing up was really easy. I didn't have to go through too much. I just paid upfront and pay by the month. My coverage is already activated. It covers everything and I like that I didn't have to go through too much in order to get covered. I have peace of mind. If I need something, it’s there.

My representative was the most friendliest welcoming person she could be. She went over coverage thoroughly. Told me of the discounts I qualified for. My quote was reasonable and I could handle it financially. It was a pleasurable experience.. She cared about me..

Great customer service and knowledge of services to meet my needs. No question I had could not be answered. I didn’t feel that I was being rushed off the phone. He went over all the options and had a great sense of humor.

Provided great communication and supported my needs with payment processing and discounts.

They would not pay for services that were allowed and just kept giving excuses. I finally canceled with great difficulty as they did their hard sell to keep me. Then I had to have a form notarized before they would let me close my warranty with them!

Endurance experience was excellent. Service Representative was experience in her job, very helpful in assisting me to get a great plan. Excellent customer service skills. I wouldn't hesitate to advertise your company to my friends and anyone seeking a Car Warranty.

I joined Endurance Warranty in 2021, and it was great. I paid the $100 deductible. I had things fixed on my car, never broke down on me. If something was to go wrong with it, Endurance took care of it. I left out of Minnesota in ‘24 of June, and I lost Endurance. I went in to make a payment because I was running a little late on a monthly bill, and I went into the website and it gave me Car Care Plan. I pushed it to call. They said they would take it over, and I lost Endurance. Endurance I've seen and heard is 10 times better than Car Care. I was on that for a year or so, and I slipped off of it. I got back with Endurance this past February. I'm so relieved.

Vivnetta

The sign-up process was easy. Last week, I signed for it and I'm still waiting on the contract. Endurance was more personable than my previous company. One time, I called to cancel, and the lady shifted me to a different program. The price is pretty decent.