Endurance Warranty Reviews

Great customer service Tiffany **, 👏🏾👏🏾👏🏾👏🏾👏🏾

Helpful customer service. I have experienced difficulties with persistent emails, texts and phone calls for a bill that was paid 9 days ago. The lady I spoke with was very helpful and hopefully this is permanently resolved. For future reference perhaps you need a better system to track payment information. There is no need to hound someone on a bill that has been paid. This was my fifth call since I paid this bill. 2 emails, 2 texts and 2 phone calls per day is excessive.

Very disappointed overall. Vehicle has been in the shop for over 2 months, next to impossible to get anyone to respond then the claim is denied on what I believe is incorrect analysis. Cancelling the coverage on this vehicle was not simple. Was on the phone over a half hour while things were"explained" to me and repeatedly told what could happen if I didn't retain coverage. Yeah, like getting stuck with another $15k bill that was supposedly covered? No thank you.

Customer service is very helpful. Assistance was helpful.

Was very helpful with what I needed, done fast and made sure everything was complete, correct and up to date.

I spoke with Account Manager Clarence, he took the time to hear my concerns and what lead to my decision to cancel my policy. Instead of trying to convince me to not cancel the policy he listened, understood and reviewed. Throughout the call professionalism and respect was given. It was a great call which lead me to stop my policy cancellation. Customer service representatives are first point of contact. What is experienced with that rep can influence decisions as long as that rep listens to concerns a resolve is possible. Clarence is a great example of what Customer Service reps should be.

I signed up with Endurance last year and the person I spoke to said I had bumper to bumper coverage. If anything went wrong endurance would cover the cost to the shop I choose. Every month my payment was on time. So a year and half later I needed to finally use it. I put my car in the shop and gave them the information to endurance. I kinda figured this would happen.

The girl from Endurance that I spoke with was very impressive. I really liked her a lot. I liked dealing with her. I didn't know what to expect when I called Endurance. I didn't know if it was gonna be a high-pressure sales call or what. And I definitely don't go for that at all. And she was very knowledgeable. She was very polite, just a good lady. She didn't seem like she was really trying to shove it down my throat. She answered all my questions.

Zy was very professional, and she made sure I understood each step as she explained everything very clearly. Thank you for good customer service people like Zy!

Aylan ** was a perfect representative of your company. You are lucky to have such a wonderful person on your staff. All your representatives were helpful and knowledgeable. Thank you.

The Endurance portal was easy to use and navigate and when I had to speak with somebody they were very knowledgeable, polite and friendly and give me a great deal. I would recommend you to anyone.

Very happy with your service and quick response to our needs.

Danielle ** was great and very understanding and did the right thing.

I spoke with Rebecca about my policy and she was awesome! She made sure she answered all my questions and was the kindest person.

It was great to get Endurance Warranty for my vehicle. I did not get a visual of my options...I had to do it through the phone. Which I didn't like. The customer service representative did the best to explain everything in detail. And that did help with choosing my coverage. I think maybe in the future they can get us an app for easier search of the contract things like that. Otherwise I have the coverage for just in case life throws something at me.

The customer service manager, Gordan, was very good at explaining the policy details along with the elite benefits available to the client for the first year.

My Endurance claim was handled professionally and seamlessly, from approving the repair to getting a rental car. This was my first opportunity to use my warranty and I am so grateful.

Fuel pump went out on our 2016 Challenger and had to be towed to the shop. They informed me the cost would be almost $2000 which would have been very hard on my family. I reminded them I carried Endurance Insurance on the vehicle, at which point the manager told me he would call them and take care of the claim. The next day my car was ready, I paid $100 deductible. The car has been in the shop 3 times since the factory warranty ran out and Endurance has covered the cost each time, saving me more than the initial cost of the plan.

My claim was handled in a timely manner. The service was good. It was a all around job, from both parties.

Nice presentation. Decision made to cancel due to tight budget and wife who got very upset when told the price. I have anxiety depression and stress under the care of a psychiatrist. Have decided to get rid of the car. I am 84 yrs old and I appreciate the decision to cancel and get the activation fee refunded. Thank you Endurance for your integrity and honesty.

I have an SUV and when I contacted Endurance via phone, I looked for, in general, what they offered and the cost. I signed up for the full plan and it was painless. They offered auto pay and the representative was accommodating, very personable, friendly, understanding, and explained everything.

I'm gonna keep my car for an extended period after its warranty runs out in December, so I did some research. Endurance had the best record of taking care of their policyholders and when I called their representative to sign up, everything went well. I'd give them 5 stars.

I would recommend Endurance Warranty. It was very easy to sign up with them. It was quick, and to the point.

Very happy with Endurance and the help they gave us. We also were able to save over $1,500.

Excellent service by Katherine. I covered 3 of our household vehicles.

The receptionist was extremely helpful and knowledgeable. She helped me through the whole process.

I have been a client of Endurance for more than 10 years and never had an issue until I came across their "So Called" Acct. Manager Ryan **! I called in to cancel one of my contracts as I have multiple. I traded in a vehicle for a brand new one and did not need to double cover, let alone pay for it so I asked to cancel and Ryan said" what coverage do you have on your new vehicle and I let him know that it had new vehicle coverage and that was enough. He said that I did not know what I was talking about and their coverage was better, I said look, this is not about my new car, I do not wish to transfer, I simply want to cancel and he told me not to interrupt him while he was talking....yes he said that!!!

Do not hesitate to be part of the Endurance program family. They are eager and ready to support your issues and claims in a friendly and supportive manner.

As a first-timer, I overlooked the pre-approval process, but received courteous assistance from the Endurance rep.

I had to take my car in twice for the AC. After is was fixed the first time it stopped working again with in less then 200 miles. I called Endurance to let them know I was taking my car back to the shop. The shop found something they missed the first time. Endurance covered both claims without any problems. I may not go back to the same shop but I will stay & stand for Endurance!!! Thank You.

Worst warranty ever. This is a scam. One of the supervisor Gordon is not man enough to answer the phone when a problem comes up. Buyer beware.

Endurance is a reputable company, I have filed two claims so far, Endurance paid the repair cost & I paid the deductible. Simple process, I have been telling family & friends about Endurance. Recommend to anyone looking for a warranty vehicle company.

So far I have not had to make a claim; I am satisfied that I made the correct decision in contracting with Endurance to cover my truck for the period chosen. And, when the time comes, I look forward to using Endurance services!

Endurance stands behind its coverage; unlike some other provider. I am glad I switched!

My interaction with Sabrina was very easy and simple. She made my cancellation experience very pleasant.

Very pleasant and understanding 😊. I had to cancel due to financial issues, but plan to obtain it when the financial problems are resolved.

I invested in Endurance in 2023 ‘cause I wanted to make sure I had some coverage for my vehicle when it gets old. And up until recently, I had no problem with it because I counted up how many payments it would be, and I just paid the whole thing. One time, my transmission started acting up. As I got close to home, the transmission was trying to find a gear, go up, go down, go up, go down, and the truck was moving with RPMs as well. It was not steady. I took it to the dealership. I tried to call Endurance, but I couldn't get through to them.

I haven't had Endurance that long, but as far as my whole experience, they've been very professional. They call you back, explain everything, and even after you enter into contract with them, they call back a few days later just to make sure you understand it. I liked them. I looked it up. They were A-rated with the Better Business Bureau. So far, it's only been a short while, but the experience has been okay. They're wonderful. I'm very satisfied thus far.

Needed to cancel post dated check TO START COVERAGE and the guy wouldn't stop trying to sell me or post date another check even though I told him my account got hacked and I have no money. He had zero concern, he said, "Angela if you stop talking and listen to me." I became IRATE because who the hell talks to a woman, a future customer much less someone that has been hacked with aggression and rudeness. Yeah...It's a no for me. Unbelievable, I am glad I didn't have to find out how they treat customers in their time of need if this is how they treat someone signing up.

I am basically writing to warn other consumers. I am still not sure if this warranty company is legit or not. I ran over a nail and had to have my tires replaced. I only damaged one tire but was told that all four had to be replaced because of my vehicle type. I confirmed this online. Because it was a Friday after 5 pm, Endurance was closed. I wasn't able to get a pre-auth. I feel like a company of this type should have 24/7 customer service coverage. When I called back when they were open, I was told it could be covered as an emergency expense. However, only one tire would be covered. And because I did not have a picture of the damaged tire, my claim would likely be denied anyway. So that is my first experience with Endurance....Just a heads up.