Endurance Warranty Reviews
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About Endurance Warranty
Endurance delivers customizable auto protection plans to drivers nationwide. Overall, customers have mixed experiences with Endurance. Some have praised the customer service and smooth sign-up process, while others have faced challenges with denied claims and lack of coverage for unexpected issues.
- Unlimited, customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- Limited rental car reimbursements
- No corrosion coverage
- Some claims denied
Endurance Warranty Reviews
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- 4,819,127 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,819,127 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 23, 2025
Getting signed up was a straightforward process. The simplicity and ease of interaction left no room for complications. Though I haven't yet filed a claim, leading me to hold back on a detailed recommendation, I’ll admit the sign-up experience was satisfying.
My Subaru Outback is covered under this plan, and while the pricing leans toward the pricier side, it felt justified based on what I read about similar plans. For customer service, I had an excellent experience. The representative I dealt with was efficient and supportive, deserving a 5-star acknowledgment for his service quality. However, in terms of pricing, I’d rate them a 4, acknowledging the cost might deter some, despite the comprehensive coverage offered.
Based on these interactions and the reassurance Endurance provides, I’d tentatively recommend them.
Hi Phillip! Thank you for sharing your detailed feedback and for choosing our coverage for your Subaru Outback. We're thrilled to hear you had a seamless sign-up experience and that our team provided excellent service — it's something we strive for with every customer. We acknowledge your thoughts on the pricing and appreciate your understanding of the value our comprehensive coverage represents. Should you have any questions or wish to share more feedback as you continue with us, we're always here to help. Your tentative recommendation is valuable for us, and we're grateful for the trust you’ve placed in us. Looking forward to continuing to meet and exceed your expectations.
- The Endurance Team
Reviewed Nov. 22, 2025
My interaction with the representative was a standout experience. She was very polite and explained everything clearly, making sure I understood all the details.
I learned that the coverage kicks in 30 days after signing up, although I can’t quite recall the exact length of the coverage, it might be around four years. The perks included with the program were attractive to me, like roadside assistance and the ability to choose any mechanic I prefer.
The sign-up process was seamless, so I’d confidently rate it highly. Whenever I needed to reach a representative, it was easy to get in touch with them over the phone, which was reassuring. Payments are straightforward too, as they’re automatically deducted from my account, which adds to the convenience.
I've been with Endurance for almost 30 days now, and I've appreciated how they treat their customers. If I were speaking to a friend or family member, I'd highlight how supportive and informative the communication has been with their team. Overall, I feel that choosing Endurance was a good decision for protecting my vehicle.
Hi Randy! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative provided clear and courteous service and that you found our perks like roadside assistance beneficial. Our goal is to make the sign-up process as seamless and straightforward as possible, and we are glad this was reflected in your experience. It’s great to hear our approach to customer support meets your expectations, making you feel appreciated and informed. We're thankful to have you and are confident you'll enjoy peace of mind with your plan. Should you need any further assistance, please reach out—our team is always here to help!
- The Endurance Team
Reviewed Nov. 22, 2025
The setup process with Endurance was memorable and very thorough. The representative did an excellent job explaining the costs and contract details, ensuring I was clear on the coverage. I have my notes from that call and references, and I appreciate having kept a hard copy for clarity.
Despite not actively encouraging others, if someone asks about my experience, I would share that signing up was straightforward. While I don't exactly remember the plan's specific level, I do recall that it covers up to 48,000 miles, and I'm currently at 42,000. The cost does feel steep at $170 monthly, with an initial payment of $199.47 I paid last December. However, I presume coverage becomes accessible following that initial payment.
Overall, I'd rate my setup experience with Endurance Warranty as satisfactory and comfortable, granting them around a 5-star recommendation based on those interactions.
Hi Meg! Thank you for taking the time to write this thoughtful review. We're happy to hear that our representative could provide you with such a thorough and clear setup experience. It's important to us that our customers have a complete understanding of their coverage from the start.
We understand the concerns about costs, but we are here to ensure your peace of mind with our extensive coverage. If you have any questions about your plan specifics, feel free to reach us directly. Remember, we're here to support you!
All the best,The Endurance Team
Reviewed Nov. 22, 2025
My experience from signing up for Endurance Auto warranty was genuinely positive, largely thanks to the customer service representative, who was both friendly and helpful. Though nothing extraordinary stood out, the overall process was quite pleasant. Given how satisfactory the service was, I would definitely recommend Endurance Auto Warranty to others based on my experience.
Hi Dennis! Thank you for taking the time to share your experience with Endurance. We're happy to hear that you had a positive sign-up experience, thanks to our friendly and helpful customer service representative. We strive to provide our customers with a pleasant and seamless service, and it's rewarding to know we've achieved that with you. We appreciate your recommendation to others and look forward to serving you for any future needs. If you have any further questions or require assistance, please feel free to reach out to us.
- The Endurance Team
Reviewed Nov. 22, 2025
Not long ago, I decided to give Endurance Auto Warranty a try after seeing a commercial featuring Danica Patrick. At the time, I was already using a different service for approximately four years, which I had positive experiences with. However, after learning that Endurance offers a policy with a three-year limit, beyond which coverage continues without ongoing payments, I found it irresistible despite being a bit more expensive monthly. When I signed up, the customer service interaction was impressive—the representative was polite, helpful, and instilled a sense of trust in me. While I haven't yet had to use the warranty for any maintenance, I can’t think of anything Endurance could have improved upon in the sign-up process. Overall, I’m satisfied with my choice.
Hi John! Thank you for sharing your experience with Endurance! We're thrilled to hear that our protection plan options caught your attention and that you found our sign-up process seamless and reassuring. It's great to know that our team treated you with courtesy and could instill confidence in your decision. Even though you haven’t yet needed to use the coverage, rest assured, we're here if you have any questions or require assistance in the future. Enjoy the peace of mind that comes with being part of the Endurance family!
- The Endurance Team
Reviewed Nov. 22, 2025
Endurance's deal stood out as I compared it with what the dealership offered me for my 2015 Corvette. Specifically, Endurance had more appealing terms compared to the dealership, which quoted me $5000 upfront. With Endurance, I pay monthly installments and the coverage extends fully across the board, which seemed more feasible to me at the time.
An interesting benefit with Endurance is that if you sell your car within a certain timeframe, there's an option for a partial refund, and the last 18 months of your coverage are free. To utilize the service, you need to have it for at least a month with a 1000-mile usage. I did make use of the warranty once. I took my Corvette to the dealer without any issues, and they managed everything.
My overall experience has been stellar. I've already recommended Endurance to my friends as I'm very satisfied with the service and their customer support. The signup was seamless over the phone, and although I haven't downloaded their mobile app or extensively visited their website, the primary services have been great.
Hi Walter! Thank you so much for sharing your experience and for choosing Endurance for your 2015 Corvette's coverage. We're thrilled to hear that our plans and flexibility suited your needs and expectations. Your mention of selling options and having solid coverage validate the trust many place in us.
It's great to know that our process was straightforward and you stood by effortlessly as your Corvette's claim was professionally handled. Learning that you found sign-up without issues and our support team helpful further encourages our commitment to delivering excellent service.
We deeply appreciate your willingness to recommend Endurance to friends. If you decide to explore our customer portal or website features, or simply have further questions, please feel free to contact us at any time. Thank you for being part of the Endurance family.
- The Endurance Team
Reviewed Nov. 22, 2025
I picked Endurance Auto Warranty because I'd seen their advertisements on TV, and they caught my attention. The sign-up process was straightforward and hassle-free, which was nice. However, since I'm just starting with the warranty, the one thing I'm not fond of is the waiting period before all the coverage becomes effective. I understand this policy from their perspective, as many might immediately claim for existing issues and expect coverage, but it can be inconvenient for people like me.
Currently, my navigation system is down and they diagnosed it as needing a new satellite antenna, which would cost around $1000. Unfortunately, I can't leverage my warranty benefits yet due to the waiting time, but I chose to repair it without waiting because that's just the right thing for me to do.
Regarding the customer service, they were excellent during my sign-up, and I would rate them highly for that. As for the pricing, it seemed a bit steep. If I had to rate it, I'd say around a 3 or 4 because, while it provides peace of mind, it does come at a cost. Anyway, I'm hopeful that once the full coverage kicks in, the value will become more apparent.
Hi Reggie! Thank you for choosing Endurance and sharing your experience with us. We're glad to hear that the sign-up process met your expectations and that our customer service has been rated highly by you. We also appreciate your understanding regarding the initial waiting period and your decision to address your navigation system issue proactively. While we're sorry for the inconvenience, we believe the value of your plan will indeed become evident once full coverage takes effect. If you have any further questions or need assistance going forward, please know we're here to help.
- The Endurance Team
Reviewed Nov. 22, 2025
Endurance Warranty popped up online. My vehicle was getting up in some mileage, so I wanted to put it on some insurance. The signup process with Endurance was straightforward and free of any complications, which I truly appreciated. Unfortunately, I can't recall any specific details about my conversation with the representative as it happened quite some time ago, but I had no issues with them. What impressed me the most was the extent of coverage that their warranty provided. It gave me peace of mind knowing I had a comprehensive policy in case of any unexpected events. With my vehicle aging, extended coverage was crucial to avoid exorbitant repair costs.
Hi James! Thank you for sharing your experience with Endurance. We're thrilled to hear that our straightforward signup process and comprehensive coverage options brought you ease and peace of mind as your vehicle ages. Ensuring that our customers feel secure and supported is of utmost importance to us. Should you have any future questions or require assistance, please don't hesitate to reach out. We appreciate your trust in us and are glad to have you as part of the Endurance family.
- The Endurance Team
Reviewed Nov. 22, 2025
I used Endurance Warranty before, and I have a really nice truck that fit the requirements for the warranty. I deemed it a good idea to secure a warranty given the value of my vehicle. Being with Endurance since around 2015, when I initially had a Jeep covered by them, I've had a positive experience. My recent interaction with Endurance went well when I needed to file a claim, though I had the mechanics handle it. They impressed me with a quick turnaround, getting my vehicle fixed within a day or so without any delays related to Endurance. They've managed to maintain a level of fairness in their dealings throughout my time with them. Over the years, Endurance has handled claims efficiently, making the process smooth and satisfactory for me every time. Considering their consistent performance, I can't help but think positively about their service.
Hi Dean! Thank you for sharing your experiences after years of partnership with Endurance. We are happy to hear that you have had such a positive journey with us since 2015, spanning multiple vehicles. It's great progress to know that the claim filing process was seamless with a quick turnaround handling in facilitating your truck's repairs. Offering consistent, efficient service is always our aim, and knowing your experiences have been satisfactory over the years truly inspires us. We appreciate your feedback and for trusting us to protect what's valuable to you. Should you need assistance or have questions in the future, we're just a call away.
- The Endurance Team
Reviewed Nov. 22, 2025
My girlfriend had previous experience with Endurance Auto Warranty and when I signed up for my policy, the customer service was quite satisfactory. The representative who assisted me was quite helpful and did a great job setting up the policy. He made the whole process smooth for me, expertly addressing my concerns.
Overall, I was very satisfied and would recommend Endurance to friends and family.
Hi Michael! Thank you for sharing your positive experience with us. We're happy to hear that our representative was able to provide such effective assistance in setting up your policy and addressing your concerns. It's great to know you're satisfied and willing to recommend our services to friends and family. If there's anything else we can do for you or if you ever have questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed Nov. 22, 2025
My sister has had Endurance for a few years and she suggested that I go with them. The signup process was straightforward; everything went smoothly, and all my questions were answered clearly. Receiving my contract and handbook was prompt and without any hassle.
I recently had to file a claim with Endurance, and the process was seamless. I went to an auto shop recommended by Endurance, and they handled everything. The communication between the shop and Endurance ensured that everything from pricing to coverage was taken care of efficiently.
While my overall experience has been positive, I did encounter a minor issue in the past regarding coverage details. Initially, I was informed that my tires were covered, but then I was transferred and informed otherwise, which was disappointing. However, other aspects of the service have been excellent, and I've found the price of the warranty to be quite standard.
In conclusion, I would recommend Endurance to anyone looking for a reliable auto warranty service due to the strong customer support and ease of filing claims.
Hi Linette! Thank you for sharing your experience with us. We're happy to hear that the signup was straightforward and your interactions with our team covered all the aspects satisfactorily. It's great to learn that your claims process was seamless and coordinated smoothly between the auto shop and Endurance.
We regret the confusion you encountered regarding your coverage details and appreciate your patience and understanding while resolving this minor issue. Ensuring clear communication and accurate information is important to us, and your feedback will help us improve.
We value your recommendation and are committed to ensuring you have reliable support and an excellent experience with our services in the future. Please feel free to reach out with any questions or for further assistance.
- The Endurance Team
Reviewed Nov. 22, 2025
After purchasing a used vehicle, I spotted Endurance during a commercial and decided to give them a shot. I figured getting extended coverage for my Mercedes-Benz GLS truck would be a smart move, especially since it's such a classy used vehicle. I specifically aimed for bumper-to-bumper coverage to ensure comprehensive protection. Endurance's representative was easygoing and quite knowledgeable about their warranty offerings. Coming from a customer service background, I can say that level of service is a bit of a lost art these days. I registered over the phone and the staff seemed well-versed in what their coverage entailed, making it a seamless experience. When it came to choosing where to service my vehicle, my mechanic assured me that they handled Endurance policies before, and their dealings had been impeccable with no reported pushbacks, which further boosted my confidence in my choice.
Hi Kevin! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team delivered exceptional service and that you've had a seamless experience when getting coverage for your Mercedes-Benz GLS. It's great to know that your mechanic’s confidence in Endurance also played a role in affirming your decision. We’re committed to upholding the service standards that impressed you, and if you ever have further questions or need assistance, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 22, 2025
My vehicle was coming off lease without coverage. Endurance had a fair pricing and a nice package that closely replicated the original manufacturer's coverage. So, I signed up with them. Everything was clearly explained to me and the representative covered the number of payments, what's included and what's not in the warranty, as well as details about the expiration and coverage mileage. My warranty includes the top-tier package with additional benefits such as roadside assistance and oil changes. The coverage is significant given the complexity of modern vehicles and the high cost of repairs. I'm particularly satisfied with the flexibility Endurance offers, allowing me to take my vehicle, a diesel truck, to any dealer rather than being restricted. This freedom ensures I can choose a service center adept at handling my specific vehicle needs.
Most of my interactions with their representatives have been pleasant, but I encountered an issue with an overly aggressive representative named Fernando in relation to a supposed late payment. Thankfully, that instance was an outlier; otherwise, the service has been good. When I experienced a noise issue related to an idler pulley, it was swiftly addressed at the dealer. Although I didn't receive a loaner during the 2-3 days the vehicle was with them, the claim's handling was smooth and satisfactory. I'd confidently share my favorable experiences with friends or family considering Endurance.
Hi Anthony! Thank you for taking the time to share your experience. We're happy to hear that our coverage closely met your needs and you appreciated the flexibility of our plan, especially with its significant benefits like roadside assistance and maintenance inclusions. We apologize for any inconvenience with the representative encounter and assure you this is not typical of our standard service, but we're grateful for your understanding. It’s great to know the noise issue was resolved effectively. Your willingness to recommend our services is a wonderful validation of our efforts to deliver excellent support. Thank you for being a part of the Endurance family, and for choosing us for your vehicle's protection needs. Please don’t hesitate to reach out if we could be of any further assistance.
- The Endurance Team
Reviewed Nov. 22, 2025
My previous contract from the auto dealership was not adequate. I was directed towards Endurance, and the signing-up process proved to be simple and straightforward. I haven't received my card in the mail just yet, and I'm eagerly awaiting the end of the probation period to fully validate the coverage. So far, there's nothing specific I'd want done differently with their signup process as it met my expectations. Overall, I'm optimistic about moving forward with the services Endurance provides.
Hi Tyrone! We're grateful for your feedback after transitioning to Endurance from your previous contract. It's great to hear the signup process was straightforward for you. Please know that your peace of mind and satisfaction moving forward are very important to us. We understand you're eagerly waiting for any outstanding materials and the end of the probation period—our team is here should you need assistance at any point. Thank you for your optimism and outlook on our services. Your confidence means a lot to us.
- The Endurance Team
Reviewed Nov. 22, 2025
I have another year to pay off my vehicle, so I figured it might be wise to have some safeguard in place just in case something happens. I purchased an Endurance warranty and the representative who helped me sign up was incredibly patient and kind, spending more time with me than I expected. He explained that I didn't need the warranty since my car was quite new, but still helped me weigh my options without pressure. There was no mention of a mandatory waiting period for filing a claim, but I hope that whenever I need to use the plan, everything will be covered without any problems—in part due to the confidence he instilled in me during our conversation. He ensured I understood all the details rather than rushing through the process, particularly providing me comfort as an elderly customer. So far, I feel assured that if my car needs repairs, Endurance would smoothly handle it.
Hi Debra! Thank you for sharing your experience with us and considering Endurance for your vehicle protection needs. We're happy to hear about the excellent assistance you received from our representative, ensuring a thorough understanding of your options. We strive to provide comfort and assure coverage, particularly when addressing the unique needs of our customers. Rest assured, if you ever need to reach out, our team is ready to assist you promptly. We look forward to providing the support and peace of mind that you expect and deserve.
- The Endurance Team
Reviewed Nov. 22, 2025
I recently purchased a new vehicle and I figured an auto warranty might be useful down the line. From the various options, I ultimately chose Endurance Warranty due to positive reviews I read and I've been with them for about for 6 months now. The sign-up process was good and everything went smoothly.
Hi Lloyd! We're happy to hear that you've had a positive experience with Endurance so far, especially with the smooth sign-up process. We strive to make it easy and seamless for our customers from the start. Should you have any questions or need support going forward, please don't hesitate to reach out. Thank you for choosing Endurance, and we're glad to have you as part of our family for the past six months!
- The Endurance Team
Reviewed Nov. 22, 2025
The original warranty on my car had expired. Given we intended to keep the vehicle for a longer period, I thought it might be worthwhile to experiment with an extended auto warranty. After comparing various providers, Endurance Warranty stood out to me, especially due to its positive recognition in reviews and feedback. The sign-up process was seamless and straightforward. But I have concerns based on what their commercials seem to suggest versus the reality. While advertisements often claim that repairs like a $14,000 engine replacement "didn't cost anything," the truth is customers do have a deductible to meet, and they pay a monthly fee for the warranty service. Although, in the grand scheme of things, the deductible may seem minor, the portrayal strikes me as somewhat misleading.
Hi Fredrick! Thank you for sharing your experience with us. We're glad to hear that you found the sign-up process with Endurance smooth and straightforward. We appreciate your feedback concerning the portrayal of costs in advertising. Transparency is important to us, and we are continuously working to ensure that our communication aligns with the reality of our services. We value your insights and will pass them on as part of our ongoing efforts to enhance our offerings. If you have additional questions or need further assistance, please reach out. We’re here to help.
- The Endurance Team
Reviewed Nov. 22, 2025
I appreciate the option of paying monthly, which is more manageable than the hefty upfront costs many other services demand. Another great feature of Endurance is the ability to renew the policy when necessary, ensuring my coverage doesn't lapse unexpectedly.
I've had the opportunity to file a claim, and while Endurance's coverage promises were met, the process itself was frustratingly slow. It took them nearly two weeks to respond to the dealership, considerably delaying necessary repairs on my car. Better communication and quicker turnaround times for claim approval would vastly improve the experience. It was annoying not to receive any updates, nor was there a timeframe given for when decisions would be made, which only added to the inconvenience.
Despite these issues, I still hold Endurance in high regard, particularly because of the thorough explanation provided by Ken, their representative. His guidance made the initial setup smooth and informed. I would still recommend their services, with the hope that they enhance their responsiveness in handling claims.
Hi Peter! Thank you for sharing your experience with us and for acknowledging both the positives and areas for improvement. We're pleased to hear that you value the flexibility of our monthly payments and appreciate the ability to renew your policy as needed, helping you maintain continuous coverage.
We sincerely apologize for the delays you experienced with the claims process. Your feedback about the slow turnaround and lack of communication is invaluable, and we are taking it seriously. Please be assured that we're working diligently to enhance responsiveness for a smoother process in the future.
It’s excellent to know that Ken provided you the thorough guidance needed during your initial setup. We are committed to providing the best support to all our customers and are grateful for your understanding. We truly appreciate your recommendation and look forward to continuing to serve you with the quality care you deserve.
If there's anything further we can do, please don't hesitate to reach out to our customer support team.
- The Endurance Team
Reviewed Nov. 22, 2025
I liked Endurance's competitive pricing and the comprehensive coverage they provide. Their plans cover more components than other companies I looked into, and the option to pay monthly was a significant advantage for me.
Setting up my plan was a straightforward process. The rep who assisted me was excellent—he didn’t pressure me into anything. My coverage through Endurance is bumper-to-bumper, so I feel secure knowing that my 2017 Chevy Traverse is well protected.
Hi Rose! We’re happy to hear that you’re pleased with your Endurance plan, especially its competitive pricing and comprehensive coverage. It’s great to know that our representative provided a pressure-free experience while assisting with your plan setup. Ensuring peace of mind, particularly with our end-to-end coverage, is something we strive for each day. Thank you for choosing Endurance for your 2017 Chevy Traverse, and please don’t hesitate to reach out if you need any assistance in the future.
- The Endurance Team
Reviewed Nov. 22, 2025
I like Endurance's online sign-up option. The process of signing up online was straightforward and easy.
My experience has been good so far, and I'd recommend it to friends based on the easy setup process.
Hi Linda! We appreciate your positive feedback on our online sign-up process! We're glad that it was straightforward and easy for you. Thank you for choosing Endurance and for recommending us to your friends based on your experience. If there's anything else we can support you with, please feel free to reach out. We’re here to help!
- The Endurance Team
Reviewed Nov. 22, 2025
Setting up with Endurance was straightforward, as my representative clearly explained the coverage and costs, despite my car being a salvage vehicle, which made the cost slightly higher. Everything was handled over the phone, making it really convenient.
When it came to using my warranty, I encountered a small challenge in finding a shop that accepted it. But after visiting AutoZone, I was directed to a repair shop that did, and fortunately, Endurance covered most of the bill before I even picked up the car. I did contribute a portion to the costs, and while I felt like they could have paid a bit more – about $1,400 out of a $2,000 bill – everything worked out in the end.
Overall, I was quite satisfied with their customer service and experiences, and would highly recommend them to others.
Hi Beverly! Thank you for sharing your experience with us. We're glad to hear that setting up your coverage was straightforward, and we appreciate your patience while encountering a bump in using your coverage. It's great that, in the end, you found a repair shop through AutoZone that accepted your plan, and most of the cost was covered before picking up your vehicle. We're always striving to provide our customers with satisfactory outcomes and are pleased to hear you are satisfied with our service. Your recommendation means a lot to us, and if you ever have more feedback or need assistance, please feel free to reach out. We're here to help whenever you need us.
The Endurance Team
Reviewed Nov. 22, 2025
I ultimately landed on Endurance after browsing online for a warranty provider. Surprisingly, I wasn't aware of other companies offering similar services, so there wasn't much comparison or competition. What really stood out to me was their honesty and straightforwardness, which is why I went ahead and purchased their warranty.
When it came to service, the initial setup process was smooth. The representative who assisted me was knowledgeable and made me feel comfortable moving forward with them. Upon needing to use the warranty, everything worked out very well. I took my vehicle to a Ford garage and the claim process was seamless. Endurance approved the claim quickly, and I paid my deductible without any fuss.
However, there were some drawbacks. I realized I never received a physical copy of my policy, which left me a bit uncertain about its specifics. While the process of obtaining service under my policy via the dealer was straightforward, understanding the details of what my policy included was another matter entirely. It was mentioned that I could possibly access my policy details via an app, which I hadn't tried yet.
On a positive note, despite Ford recalling my 2020 Transit van due to ongoing transmission issues, Endurance surprised me by covering part of the repair cost which I originally thought was questionable. They covered a transmission cooler, which was a part of the bigger transmission repairs.
In conclusion, while Endurance met my needs effectively, I suggest their transparency in policy documentation could improve. Overall, the coverage and support justified my choice.
Reviewed Nov. 21, 2025
After some thought, I picked Endurance for our vehicle warranty based on my husband's online research into the best warranty services. The signup process went smoothly from what I can recall, but I've had a stroke, so my memory isn't the best. Overall, the policy was appealing because it covered a broad range of issues, although not quite everything.
Endurance outlined that coverage begins after 30 days or 1,000 miles, lasting for four years or up to 219,000 miles. I found the payment process straightforward and would say it’s easy to handle.
The decision to get this coverage stemmed from traveling frequently and the unpredictable nature of car issues. Having recommended Endurance to a friend, I highlighted its affordability and ease of making claims if something goes wrong—plus, you can take vehicles to any service dealer.
I prefer taking my car to the dealership for service because they’ve been handling my oil changes and other maintenance. They know my car’s history, which adds peace of mind.
Overall, Endurance has proven to offer substantial coverage, making it worth a recommendation to others seeking reliable warranty protection.
Hi Rebecca! Thank you for sharing your experience with us. We're happy to hear that you and your husband found signing up for Endurance to be a smooth process, and that you appreciate the breadth of coverage available. It's great to know that the payment process was easy for you and that making recommendations to friends highlights our affordable and convenient service. Taking your vehicle to the dealership you trust ensures your car gets familiar and reliable care and allows you reassurance while on your travels. We greatly appreciate your recommendations and are pleased that you're finding value in your protection plan. If you ever have any questions or need assistance, please feel free to reach out.
– The Endurance Team
Reviewed Nov. 21, 2025
The customer service specialists are outstanding! Very professional, courteous and willing to go the extra mile to solve my issues and needs the first time. Endurance/Mepco insurance gives me peace of mind knowing that if I break down, run out of gas or even get stranded, I'm safe!! And that too is priceless!!
Thank you for sharing your positive experience with us! We're delighted to hear that our customer service specialists could provide you with exceptional care and a sense of security. At Endurance, highlighting that peace of mind at all times is our priority, wherever you might be on the road. Should you have any further needs or questions, we’re gladly here to help!
-The Endurance Team
Reviewed Nov. 21, 2025
We just used our Endurance Warranty for the first time. GREAT EXPERIENCE!!!! Process was very simple and painless....everything that was covered and repaired was done to our COMPLETE SATISFACTION!!! We will be recommending Endurance to all our family and friends. Thanks to ALL involved at the Endurance A-TEAM....GOD bless you and your loving families....AMEN!
Hi Daniel! Thank you for sharing your experience with us! We're happy to hear that your first use of your coverage was smooth and satisfactory. It's fulfilling to know the process met your expectations. We're grateful for your kind words and recommendations, which truly mean a lot to our team. Thanks again, and all the best to you and your family!
- The Endurance Team
Reviewed Nov. 21, 2025
I have had 2 claims for my 2019 GMC Sierra. I went through my local GMC dealer and Endurance covered my repairs with no issues. I have had other extended warranties and Endurance has been the best. I have recommended Endurance to family members and coworkers.
Hi Chris! Thank you for sharing your positive experience with Endurance. It’s great to hear that our coverage has met your expectations and provided the seamless service that you describe at your local GMC dealer. Your decision to recommend us to family and coworkers is the highest compliment we could receive. We’re here to assist you at any time should you have further needs or questions.
- The Endurance Team
Reviewed Nov. 21, 2025
This claim arose as an emergency that occurred when our daughter was en route to the airport to pick us up after our vacation. She had our vehicle towed to the dealer for repair. Fortunately, the repair was covered by our Endurance policy and was expedited in only two days. I was thrilled I had purchased this extended warranty policy for my vehicle. This company's policy covers much more than other companies. I highly recommend purchasing their coverage for your vehicle.
Hi Denis! Thank you for sharing your experience with us! We're happy to hear that your Endurance plan provided you with timely assistance and comprehensive coverage during your emergency situation. It's great to know that we could contribute to your peace of mind and that the process was efficient. Thank you for recommending our coverage to others. If you ever need assistance or have more to share about your experiences, we're here for you.
- The Endurance Team
Reviewed Nov. 21, 2025
I took vehicle to Tim Lally due to code reading VVT solenoid failure. They changed 3 of 4 solenoids which requires the top of engine being removed. I paid $100 deductible which was great. Then the next day code appeared again for that FOURTH solenoid, which I feel should have been changed with the others. So not only was your company charged, in effect, twice for a job that could have been taken care of while engine was parked, but I had to pay another $100. I called you and was told I couldn’t avoid another deductible. Even so, I’m not upset about the reasonable deductible amount…just should not have had to pay it twice for basically the same issue, thank you. All that said, I am VERY pleased with Endurance.
Hi Thomas! Thank you for sharing your experience with us. We're glad to hear you are happy with Endurance and we appreciate your feedback about your recent service visit. We understand how it would have been more convenient and cost-effective to address all affected solenoids initially. Our team is committed to making sure our procedures are considered and refined where necessary to prevent similar issues from happening in the future. Thank you for your valuable input, and for choosing Endurance. Please let us know if you need any further assistance.
- The Endurance Team
Reviewed Nov. 21, 2025
He had good customer service and was patient with me. And helped me with what I needed and I appreciate him being patient and being polite. Wish more people was professional and helpful like he was. I would recommend endurance
Hi Kelvin! Thank you for your positive review. We're happy to hear that you experienced such helpful and professional service. Our team prides itself on being polite and patient, and we're thrilled you would recommend us. Please reach out anytime we can assist further!
- The Endurance Team
Reviewed Nov. 21, 2025
My starter went out on my car I use for work over the weekend and immediately I was concerned after reading some reviews. I had never used my Endurance Warranty, but I have to say it was the easiest thing to do.. They were professional. They took care of everything and I am so glad I am part of the Endurance family now.
Hi Jim! Thank you for sharing your experience with us! We're thrilled to hear that using your Endurance protection plan was smooth and easy when you needed it most. Knowing that our service and professionalism brought you peace of mind and ease only reinforces our commitment to providing exceptional support to every member of the Endurance family. If you require any further assistance or have more questions in the future, we're always here to help. Welcome, and thank you for trusting Endurance!
- The Endurance Team
Reviewed Nov. 21, 2025
I'm a Endurance Warranty Customer and I can tell you they're a rip off, you have to provide proof that you have maintained your vehicle in a periodic maintenance schedule, which means oil changes every 3000 miles. Don't waste your money, Lmao you're going to pay either way at least more than half of what they're going to pay out. I paid approximately $7000.00 and they maybe paid $1400.00 to repair my Air Conditioning.
Hi Jerry. Thank you for sharing your experience with Endurance. We're sorry to hear that the terms of your coverage and the necessary proof of maintenance schedule were not more clearly outlined upon enrollment. We recognize how vital it is to ensure our customers are fully informed about the realities of their coverage in order to effectively make use of its benefits.
We’re committed to addressing any disappointments and provide assistance for future claims. We invite you to reach out to our team directly at feedback@endurancedirect.com so we can gather full details about this situation. Please know that your feedback is crucial as it helps bring unsatisfactory outcomes to our attention and allows us to improve our policies moving forward.
Thank you for reaching out and allowing us the possibility to improve.
-The Endurance Team
Reviewed Nov. 20, 2025
Gabby ** was excellent 100% and needs a raise. I don't talk much. I've worked in customer service as a mgr. I wish I more on my staff like Gabby. I was going to change my warranty not now we have all the information we need. Thank you Gabby.
Hi Gabby! Thank you for leaving us such positive feedback. We're thrilled to hear about your great experience with Gabby, reflecting her commitment to exceptional service. We're glad she could provide all the necessary information to ensure you're confident in continuing with us. We'll be sure to pass along your kind words to her, and it will undoubtedly make her day. Should you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're honored to have you as part of our customer community.
- The Customer Service Team
Reviewed Nov. 20, 2025
I bought an Endurance extended warranty for my Escalade, and I’m really glad I did. About a year in, I ran into a lifter issue — pretty common with GM vehicles — and when I took it to the shop, it turned out to be a pretty major engine repair. I reached out to Endurance, and they stepped in right away to help. The repair involved replacing the lifters, valves, and camshaft, after proving the teardown report which totaled around $9,500. Endurance covered about $7,000 of that! All I had to provide were my oil change receipts — thankfully, I’ve always kept up with oil changes every 5,000 miles. Huge thanks to Endurance for approving the claim and saving me from a massive bill. Definitely recommend them if you’re looking for solid extended warranty coverage and peace of mind.
Hi Chaitanya! Thank you for sharing your experience with us! We are thrilled to hear that your Endurance protection plan was a lifesaver when your Escalade had engine issues. It's great that we could step in and cover a significant portion of the repair costs. Keeping up with your oil change records is such a vital part of the coverage process, and we're glad it all went smoothly for you. Your recommendation means a lot to us, and we're glad we could give you peace of mind. We look forward to providing you with ongoing excellent support.
- The Endurance Team
Reviewed Nov. 20, 2025
Endurance met all my expectations of what a great warranty service provides. My claim was hassle free, timely and without question the easiest process I have ever experienced. Once I went to my dealership it was handled by them. No hidden problems. I am glad I picked Endurance for my warranty service.
Hi Thomas! We're thrilled to hear that Endurance met your expectations and that your claim process with us was hassle-free and smooth. It's great to know that partnering with us has resulted in a seamless experience with your dealership. Providing straightforward and comprehensive vehicle protection is our top priority. Thank you for choosing us for your vehicle protection and we look forward to continuing to meet your needs. If you ever have any questions or need assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Nov. 20, 2025
Had a great experience while speaking with both agents. They were very helpful and informative about our needs. We have been with Endurance for 8 years. Great team to work with. Thanks. I appreciate them working within our budget. Thanks again.
Hi Derek! Thank you for sharing your positive feedback! We're thrilled to have been able to provide assistance that met your needs over the past 8 years. Our team strives to offer informed and budget-friendly solutions, so it's great to hear you found your interactions with our agents both helpful and informative. We appreciate your loyalty and trust, and we’re here to serve you anytime. Thanks again for your kind words.
- The Endurance Team
Reviewed Nov. 20, 2025
I was completely satisfied with this service. It was done in a timely manner. The only kick back I had was the length of time it took for the adjuster to get to the shop. I am going to recommend this service to my family and friends. I'm satisfied with everything.
Hi Alfred! Thank you for taking the time to share your positive experience with us. We are thrilled to know that the service met your expectations and was completed in a timely manner. We appreciate your feedback regarding the adjuster's visit to the shop and will work towards improving this part of our process. Your willingness to recommend us to your family and friends really means a lot. We look forward to continuing to provide you with reliable service.
- The Endurance Team
Reviewed Nov. 19, 2025
My vehicle's original warranty had expired and since I had plans to keep my car for some time, exploring warranty options seemed wise. After reading some positive reviews and hearing good things from acquaintances working in auto services, I thought to give Endurance a closer look. Then, I was literally on the road, with my wife, when I decided to answer a call about it. Typically, I wouldn’t engage like that, but since I'd been considering it already, I heard them out. The rep I spoke with wasn't pushy and effectively addressed all my inquiries, which helped ease my decision to take the next step and see the contract details.
Further along, I had a follow-up conversation with a representative a couple of weeks into my policy. This time, the approach was a tad more persuasive since I was still within the free cancellation period. But she wasn't overtly aggressive, and managed to answer my curiosities satisfactorily, prompting me to continue with the service. Comparing my initial interactions with my past experience with CarShield, Endurance stands out as having a more cordial and informative customer service approach.
Hi Kim! Thank you for sharing your experience with us. We're happy to know that your interactions with our representatives have been beneficial and answered your questions thoroughly. We strive to provide clear and supportive service, and it's gratifying to hear how our team made a positive difference in your choice to move forward with us. If there are any additional questions or if you have anything further you'd like us to assist with, please don't hesitate to reach out. Your insights are valuable to us in continuing to improve our offerings.
Thank you for choosing Endurance,The Endurance Team
Reviewed Nov. 18, 2025
Thank you to Claims dept Kira, and Keith in the Account Specialist Dept, kudos to both, and assets to your company!!!! Thank you for your help!!! Even though I've had hiccups along the way, it's nice that there's still people out there who actually care in any industry, so thank you!
Hi Ryan! Thanks so much for your kind feedback. We’re thrilled to hear Keith from the Account Specialist Department and Kira in the Claims Department were able to assist you effectively. Our team is committed to providing attentive and caring service, and it's heartening to know their efforts made a difference in your experience. Thank you for acknowledging their contributions, and for being a valued part of our community. We look forward to being of service in any future needs you may have.
- The Endurance Team
Reviewed Nov. 17, 2025
Simply put, Endurance is a SCAM - Stay Away!!! Denied my claim on a loop hole. Horrible customer service and very rude. I would not recommend this company to anyone. They are by far the worst company I have ever encountered... If I could leave a lower star rating I would.
Reviewed Nov. 17, 2025
The customer service is absolutely wonderful, very helpful. I will say that I'm getting kind of tired of the common customer service voice as it is a little annoying, but I do understand the need for it.
Hi Brett! Thank you so much for your positive comments about our customer service! We're thrilled to hear you found our service helpful. We understand that the standard customer service approach can sometimes feel a bit predictable and we're always striving to ensure the voice of our support teams offers reassurances. Your feedback is invaluable in making continuous improvements. We’re here for any questions or further assistance you might need.
- The Endurance Team
Reviewed Nov. 17, 2025
Customer service regarding billing, payments, change of address, all handled with empathy and caring. Rep Caroline helped me avoid policy cancellation by finding acceptable changes that kept my policy affordable. She is a great asset to your team.
Hi Foster! We’re thrilled to hear about your positive experience with our customer service team. It's great to know that Caroline helped you maintain your coverage affordably while offering excellent support. Customer satisfaction is crucial to us, and acknowledging our team's efforts brings joy to us all. Thank you for recognizing her dedication and for sharing your feedback. We’re always here to support you with any future needs!
-The Endurance Team
Reviewed Nov. 16, 2025
My mechanic, who installed a new motor in my car, mentioned Endurance Auto Warranty and strongly vouched for them. This led me to do my research, and everything pointed to a positive experience while considering all options available. I ended up selecting their Secure Plus package, which seems decent for now, although I’m waiting to see how things pan out when my car actually has issues. The representative I worked with was quite impressive. He was very helpful, explaining everything in detail and answering all the questions I had at the time. I felt very comfortable and well-guided through the setup process. I was so pleased with the initial sign-up process that I ended up encouraging my cousin to sign up immediately too, right after telling her about the deal I got. She owns a Mercedes and was able to get a similar offer.
Hi Michael! Thank you for sharing your experience! We're happy to hear that our representative made the sign-up process smooth and comprehensible for you. It's fantastic to know that our service led you to recommend us to your cousin, and we're glad she found value in our packages too. We always strive to keep our customers informed and supported at every step, and it's gratifying that this translated into a positive factor for you. Should any concerns arise or when you're ready to tap into your coverage, please feel confident that our team is here to assist you. Welcome to the Endurance family, we're here if you need us.
- The Endurance Team
Reviewed Nov. 16, 2025
My car was out of warranty and I chose Endurance for their reputation and longevity in the industry. It's a little bit higher than some of the other places, but it all balances out in the long run. The sign-up process went smoothly. Endurance’s team reassured me effectively, guiding me through what I needed to know and sign. They also explained what was covered and how to use the service, either by calling them or visiting one of their repair shops. They provided clear information on costs and services. Overall, I'm content with the experience and would recommend their warranty.
Hi Betty! Thank you for sharing your positive experience with us. We are happy to know that the sign-up process was seamless, and that you felt reassured and well-informed by our team about the coverage options. We're glad the clarity of costs and services met your expectations, and your recommendation is truly valued. It was our pleasure to assist you, and we're here anytime you need help in the future. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Nov. 16, 2025
Endurance Auto Warranty had high ratings online, which set it apart from other options. My previous warranty had expired, and I wanted to ensure my vehicle remained protected. The representative I worked with was reassuring and transparent. They answered all my questions, which made me feel comfortable choosing their premier plan for comprehensive coverage.
My 2019 GMC Canyon SLE, which I’ve always been the proud owner of, has seen relatively low mileage, enhancing my connection to it. Therefore, I sought the highest plan, like the premier one, providing all-encompassing coverage. It was comforting to know that GM parts would be used for any repairs, which upheld the quality of my truck.
Endurance's approach to payment was an added advantage. Paying monthly instead of a lump sum was more feasible for me, especially since my truck will soon be fully paid off. The clear understanding of their service rates, free of hidden charges, was particularly appealing during this time of economic changes.
Although I haven’t utilized the warranty yet, I feel supported and secure with what Endurance has promised. I believe I made a sound choice and appreciate the professional assistance throughout the process, suggesting a satisfying experience that aligns with my expectations.
Hi Beverley! Thank you for sharing your experience with Endurance, and for choosing us to protect your vehicle. It's great to hear that our premier plan and flexible payment options suit your needs. We’re proud to offer solutions with no hidden charges and GM parts to ensure optimal quality. Your recognition of the representative’s transparency affirms our commitment to exemplary customer service. We appreciate you entrusting your 2019 GMC Canyon SLE to our protection and look forward to providing support and satisfaction as promised.
- The Endurance Team
Reviewed Nov. 16, 2025
The sign-up process with Endurance was like talking to a friend. The customer service representative I spoke with was very knowledgeable and helpful, making the whole process easy. I opted for Endurance because it was more affordable than financing through a dealership and offered the flexibility to cancel if needed. The only concern I had was that the payment came from a third-party company name I didn't recognize, which led to a moment of panic thinking there was a security issue. I believe it would be helpful if Endurance mentions the draft will be under a different name, so customers know it’s legitimate. Overall, I was very satisfied with the experience.
Hi Nicole! Thank you for sharing your experience with us. We're happy to hear that our customer service team made your sign-up process feel comfortable and seamless. We also appreciate your insight regarding the payment process. Providing clear communication to avoid any confusion is important to us, and your feedback is invaluable for making necessary improvements.
We're glad you found our service more advantageous and affordable. Your satisfaction is our top priority, and we're here should you have any questions or need further assistance.
Thank you for choosing Endurance.
- The Endurance Team
Reviewed Nov. 16, 2025
When I signed up for Endurance's warranty policy, I was quite impressed with the exceptional customer service I received. The rep I spoke with was phenomenal—she explained everything clearly and was extremely patient with me, even though I had numerous questions. This experience left a positive impression on me, and based on it, I would recommend Endurance to others.
Hi Adrienne! Thank you for sharing your experience with us. We're happy to hear that our customer service met your expectations and left such a positive impression on you. Clear communication and patience are top priorities for us, so it's great to know that our representative was able to assist you so well. We appreciate your recommendation and look forward to providing you with excellent service in the future. If you have any further questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed Nov. 16, 2025
My interaction with the customer service of Endurance was commendable. They were very cooperative and easy to talk to.
Initially, I received my Endurance plan as part of purchasing my car. Previously, I used CarShield, which was cheaper, but there was a limiting factor that led to my switch; my car dealer didn't accept CarShield. Thus, I opted for Endurance, as it allowed me to stay with a familiar dealership and ensure my vehicle could be accommodated without hassle.
Signing up for Endurance was straightforward, and any questions I had were answered promptly. Overall, my experience was positive, and I would recommend their services.
Hi Carolyn! Thank you for sharing your positive experience with Endurance. We're happy that our team's cooperativeness and accessibility met your expectations. We're so glad to know that choosing Endurance accommodated your dealership preferences smoothly and that our sign-up process and customer service added to your satisfaction. We appreciate your recommendation and are here for you whenever you need assistance or more information.
- The Endurance Team
Reviewed Nov. 16, 2025
I went with Endurance after hearing my family member rave about their own positive experiences with them. They were really satisfied with the service, and listening to their glowing recommendation nudged me towards choosing Endurance over the other companies out there.
From the moment I decided, everything unfolded quite smoothly. The sign-up process was straightforward and well-explained, which made everything understandable for me. The rep who assisted me was knowledgeable.
Hi Quincy! Thank you for sharing your experience with us! We are happy to hear that you chose Endurance based on the glowing recommendations from your family and had such a smooth sign-up process. We're proud that our representative made everything clear and straightforward for you. Your positive feedback and satisfaction mean a lot to us, and we're always here to support you throughout your journey. Please feel free to reach out if you have any questions or need further assistance.
- The Endurance Team
Reviewed Nov. 16, 2025
Endurance's reputation online convinced me they were the better choice. My interactions with the Endurance representatives were positive—they came across as honest and knowledgeable, making it a good fit for my needs. I considered plans from the dealership and other companies like CarShield and Good Sam but ultimately found Endurance to be the most appealing choice.
During the setup, the process was smooth, and the representative answered my questions efficiently. Although I had to wait 30 days for the coverage to begin, which was different from Good Sam's immediate setup, I found the experience satisfactory overall.
As for pricing, I believe Endurance offers competitive rates compared to other providers. I also found their website easy to navigate, which added to the overall positive experience. While I'm still new to their services and waiting for full application, I remain optimistic about my choice and would recommend them to others seeking an auto warranty.
Hi Margaret! Thank you for taking the time to share your experience with us. We're happy to hear that you found our representatives knowledgeable and that our services matched your needs. While waiting for your coverage to kick in can be a minor inconvenience, we're glad to know the overall process was satisfactory for you.
It's great to favorably stand out in your comparison of different providers—your choice validation means a lot to us! Rest assured, our team is committed to ensuring you have a positive journey with us from here onwards. If there's ever anything else you might need, please don't hesitate to reach out.
Thank you for choosing Endurance, and we appreciate your recommendation to others. Welcome to the Endurance family!
-The Endurance Team
Reviewed Nov. 16, 2025
The Endurance customer service representative who signed me up was outstanding. He thoroughly explained the coverage and made sure I felt comfortable with the policy. Their roadside assistance turned out to be a lifesaver during a challenging situation last year when my car broke down. Recently, I encountered a problem with my car's ecosystem—it gave warning signals while I was stuck in traffic. I couldn't pull over, and it was a nerve-wracking experience. Thankfully, I got the extended service with Endurance. I promptly took my car to the shop, reassured by the fact that this was covered.
Hi Gabriel! Thank you for sharing your experience with us. We are thrilled to hear that our customer service representative made you feel confident in your protection plan choice and provided the needed reassurance during unexpected events like a breakdown. It's great that the comprehensive coverage and responsive roadside assistance were there for you when you needed them most. We truly value your feedback and continue to strive towards providing dependable support for our customers. If you have any further questions or needs, please feel free to reach out to us.
- The Endurance Team
Reviewed Nov. 15, 2025
Endurance's pricing structure was appealing since it's monthly rather than a large, upfront payment. The customer service is exceptional—friendly and professional, standing out especially because we've used them before.
I witnessed a claim process with my mom's car, which was seamless and hassle-free. The vehicle had issues with its slave cylinder and clutch, both of which Endurance covered, simply requiring us to tow it to a repair shop. Endurance maintained clear communication, ensuring a smooth process.
Although I find the cross-referencing of a car's VIN number affecting price a bit concerning, knowing you can secure the rate or get a refund if you change your mind is reassuring. Despite this pricing nuance, I rated them highly because their monthly costs provided a practical option compared to new car payments.
Hi David! Thank you for sharing your experience with us. We're pleased to hear that Endurance's pricing and exceptional customer service stood out to you. It's great to know the claim process for your mom's car was seamless and straightforward, as providing stress-free assistance is our goal. While you mentioned concerns with VIN cross-referencing in pricing, we're glad to see our refund policy adds reassurance to your decision. We're grateful for the high rating and your perspective on monthly payments being advantageous. If there's anything else we can assist you with, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Nov. 15, 2025
The sign-up experience with Endurance was straightforward and positive. The representative assisting me was very knowledgeable, helpful, and thorough in responding to my questions. Although I found the rate with Endurance to be considerably higher than CarShield, the customer service felt on par with my previous experiences.
Despite choosing Endurance, I noticed that the coverage offers a more limited time frame compared to CarShield, which doesn't set time limits on their warranties. It was a trade-off, but at the time, I felt comfortable providing this feedback for improvement, hoping to help future clients weigh their options.
While I haven’t had to use the service yet, I am curious to see how the claims process will unfold should the need arise.
Hi Gary! Thank you for sharing your experience with us. We're glad to hear that the sign-up process was straightforward and that our representative provided thorough support. We appreciate your feedback about the different coverage options and cost in comparison to your previous experience. While Endurance offers a different structure, our commitment remains to provide quality service and value to our customers.
It’s valuable for us to understand these preferences, as they help guide our continuous improvement. Should you need assistance in the future, or any questions arise regarding your coverage, please don't hesitate to reach out. We look forward to supporting any needs you might have and ensuring a smooth claims process.
- The Endurance Team
Reviewed Nov. 15, 2025
I got Endurance Warranty for my newly purchased used car that had low mileage but no remaining manufacturer warranty. In a world where everything seems expensive, I wanted the extra insurance for peace of mind. Endurance called me back. The sign-up process was very easy and straightforward. So far, I've been satisfied with my plan. I've yet to make any claims, but paying for it has been hassle-free.
Hi Attila! Thank you for choosing Endurance for your vehicle coverage and for taking the time to give us feedback. We're happy to hear that the sign-up process was seamless for you and that you’re satisfied with your plan so far. We strive to make managing payments and coverage as hassle-free as possible. Should you need to make a claim or require assistance in the future, please feel free to reach out. We’re here to help ensure your peace of mind on the road.
- The Endurance Team
Reviewed Nov. 15, 2025
After experiencing significant delays and issues with a previous warranty provider, such as waiting three months for them to address a motor problem, I decided to switch to Endurance Auto Warranty. The main reason for my choice was their straightforward sign-up process. The representative who assisted me was not only helpful but also ensured I got the coverage I was looking for, which was for my 2005 Jeep Liberty.
Hi Victor! Thank you so much for choosing Endurance after your challenging experience with a previous provider. We're happy to hear that our team provided you with helpful and thorough service during the sign-up process. Ensuring you received the coverage that meets your needs for your 2005 Jeep Liberty is a priority for us. If any further questions arise or if there's anything more we can do for you, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 15, 2025
When I first contacted Endurance, I was pleased with the customer service interaction. The representative's personality really stood out and made the sign-up process enjoyable.
We chose a full coverage policy, and everything went smoothly.
Hi Anne! Thank you for sharing your positive experience with Endurance! We're happy to hear that our team made the sign-up process enjoyable for you. If you have any further questions on your plan or need assistance, please feel free to reach out. Your satisfaction is our priority, and we're here for anything you need in the future.
- The Endurance Team
Reviewed Nov. 15, 2025
I recently made the choice to try Endurance Auto Warranty because I thought it would be a sensible decision for my 2015 Jeep Grand Cherokee, which I purchased with around 70,000 miles on it. While it was somewhat of an impulse buy, I figured having a warranty might be beneficial as the car ages.
The sign-up process with Endurance was quite pleasant. There was some negotiating involved, but overall it was smooth and straightforward. I currently have not had to use the warranty, so I can't speak to its effectiveness just yet. However, it's reassuring to know there is support available if needed.
I was asked if there was anything about the sign-up process I would change and honestly, nothing comes to mind at the moment. It was all adequately handled. Reflecting on the process, I'd rate them a solid 4, suggesting I would recommend them to others considering an auto warranty.
Reviewed Nov. 15, 2025
The Endurance representative who helped set things up left a good impression—he was positive and seemed to know his role well.
My initial experience with their customer service was good. I would recommend them, especially considering the representative's politeness and confidence in his job. As for pricing, I felt it was good as well. Overall, I'm quite satisfied with choosing Endurance.
Hi Carol! Thank you so much for sharing your great experience! We're thrilled to hear that our representative made such a positive impression and was helpful during your initial interaction. We’re grateful for your endorsement, and it’s amazing to know that you’re satisfied with the pricing and service. We look forward to providing you with continued excellent support whenever you need it. Thanks again for choosing Endurance!
- The Endurance Team
Reviewed Nov. 15, 2025
The sign-up process at Endurance was straightforward and easy. The rep I spoke to was extremely nice and helpful.
I would rate my satisfaction with Endurance quite high.
Hi Larry! Thank you for sharing your positive experience with us. We're happy to hear that the sign-up process was smooth and that our representative provided helpful and friendly service. We appreciate your high rating and look forward to continuing to meet your expectations in the future. If you need any assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Nov. 15, 2025
During the sign-up with Endurance, the representative was very informative, outlining the coverage areas of the policy, how long the policy would last, and the payment plan. This was particularly helpful as I understood exactly what my coverage entailed and the financial commitments involved.
The sign-up process itself was straightforward and made a positive impression on me. I felt that the representative handled everything efficiently and was knowledgeable about the product, which contributed to the overall positive experience. Overall, having Endurance’s protection plan gives me confidence that if my van encounters any issues, I will have support to get it fixed. Since my van was getting older with parts starting to show wear, having peace of mind from knowing that unexpected repairs could be covered was reassuring.
Hi Joseph! Thank you for sharing your experience with Endurance! We're happy to hear that the signup was straightforward and the representative was able to provide you with all the necessary information in a clear and efficient manner. It's great to know that we could give you peace of mind regarding your vehicle's protection. Should your van need any assistance in the future, we'll be here for you. If you have any more questions or need further support, please feel free to reach out. We appreciate you choosing Endurance and look forward to being there when you need us.
– The Endurance Team
Reviewed Nov. 15, 2025
After comparing Endurance with other providers like CarShield, Endurance stood out as top-ranked online. The application process with Endurance was straightforward and pleasant. When I reached out to their customer service, I was impressed by the representative's patience and ability to answer all my questions. They offered me several packages and listened to my needs, which allowed us to choose the best coverage for my SUV together.
Pricing seemed fair considering the coverage and service quality. Overall, my experience was positive and I feel confident in my choice with Endurance.
Hi Hatti! Thank you for choosing Endurance as your vehicle protection provider and taking the time to share your positive experience. We're happy to have our team rated so highly. It’s great to hear that you found our application process smooth and that our customer service team was attentive and effective in addressing your needs. Your satisfaction with our offerings and pricing is something we take great pride in, and we're thrilled to have guided you towards the ideal coverage for your SUV. We look forward to supporting you with top-quality service moving forward. If you have any other questions or require further assistance, please don't hesitate to reach out to us at any time.
- The Endurance Team
Reviewed Nov. 15, 2025
My experience with Endurance's customer service was great; everything was handled well. Overall, I was satisfied with my interactions with Endurance.
Hi Ashley! Thank you for sharing your positive experience with Endurance's customer service. We're happy to hear that everything was handled well and that you were satisfied with your interactions. It means a lot to us that you took the time to give your feedback. Should you need any assistance in the future, we’re always here to help.
- The Endurance Team
Reviewed Nov. 15, 2025
Endurance reached out to me a couple of times, and the second interaction captured my interest due to the appealing coverage they offered.
The sign-up process with Endurance was straightforward and easy, without any hassles. The representatives explained everything well, making the entire experience quite clear and thorough.
Regarding customer service and pricing, both exceeded my expectations. I anticipated the coverage to be more expensive, but it was reasonable given the benefits they offered. Their customer service deserves high praise as well, as the team was quite helpful throughout, ultimately earning my satisfaction.
I even found the confidence in their service to recommend it to a friend. Based on the overall experience, signing up with Endurance turned out to be a positive decision.
Hi Roberto! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that the streamlined sign-up process and the assistance from our representatives contributed to your satisfaction. Your kind words about our customer service and pricing are sincerely appreciated. It's great to know that you found value in the coverage options we provide and even felt confident enough in our service to recommend us to your friends. Our team is dedicated to continuing to provide the exceptional service you experienced. Should you need further assistance or have any questions, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Nov. 14, 2025
I've been with Endurance for about a month and the representative who helped me set everything up was both knowledgeable and helpful. I got the bumper-to-bumper coverage and the price was higher than I would like. But other than that, the sign-up process was easy and straightforward.
Hi Lashica! Thank you for sharing your experience with Endurance. We’re glad to hear that our representative was able to assist you effectively during the sign-up process. Our goal is to make setting up coverage as easy as possible, and it’s great to know you found it straightforward. While we understand pricing can be a bit impactful, we strive to ensure the comprehensive services provided meet expectations. If you have any questions or need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Nov. 14, 2025
It's very expensive to get maintenance done on vehicles nowadays. Just having the warning light on costs a lot of money. So, I reached out to Endurance for an extended warranty. The phone conversation I had with them was pleasantly extensive and informative, which piqued my interest in their services. The sign-up process itself was seamless — the representative was well-informed and quite approachable. I could freely ask questions, and he always had satisfying answers, which left me feeling content by the end of our discussion.
My payments towards the coverage started a month ago and the program extends through December 8th. Unfortunately, being laid off has placed a strain on my budget, but I appreciated that contacting Endurance to discuss my predicament was hassle-free. The representative reassured me of continued coverage as I work on securing employment. The company communication is top-notch; reaching a live person is quite straightforward. Overall, I've had no issues contacting Endurance or gaining necessary information. They've even instructed me on how to file a claim, although I have the contact number noted and stored for future reference.
Hi Jimmy! Thank you for sharing your experience with Endurance. We're happy to hear that our team was able to be of assistance and that the sign-up process was seamless and informative. It's great that you found our communication straightforward during these challenging circumstances, and that our representatives could provide reassurance about your coverage. We value your feedback and are committed to supporting you as needed. Should you have any further questions or require assistance, please do not hesitate to reach out. We're here to help and wish you all the best in your upcoming endeavors.
- The Endurance Team
Reviewed Nov. 14, 2025
The customer service representative who assisted me during the policy sign-up was enthusiastic and very helpful. The whole experience was friendly and informative; everything went smoothly. At this point, I don't see much room for improvement as their service was quite satisfactory.
Hi Christopher! Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that the process was smooth and that you found the representative helpful and enthusiastic. Your satisfaction is our priority, and we're grateful to have met your expectations. Please don't hesitate to reach out if you need any further assistance in the future.
- The Endurance Team
Reviewed Nov. 14, 2025
I found Endurance Auto Warranty's offer online, and the price and coverage seemed fair. The sign-up process was excellent, thanks to the very informative representative who explained everything step-by-step. It's the reason I picked them. I had a negative experience with Hyundai's warranty, so I thought it was time to get my own coverage. The program term seems to be around 4.5 to 5 years, but I'm not positive about the other perks like rental or roadside assistance since I didn’t have the details with me at the time.
Hi Edward. We're happy to hear that the informative assistance you received made the sign-up process seamless. It's rewarding to know that you chose Endurance for peace of mind compared to previous experiences. Although you mentioned some uncertainty about specific perks like rental or roadside assistance, please feel free to reach out to our team for detailed information. We're here at any time to ensure all your questions are fully addressed. Thank you for trusting Endurance! We look forward to serving you over the next few years.
- The Endurance Team
Reviewed Nov. 14, 2025
This company is completely unreasonable. They ask for unrealistic documentation—like oil change receipts that include your vehicle’s mileage, which no regular merchant provides. Here’s what happened: I took my car in for service, and they requested my last three oil change invoices. I submitted the most recent two, but the oil change from May was done by my son. My contract clearly states that oil changes can be performed by anyone, not just a professional shop.
Despite that, they insisted I provide proof that I actually purchased the oil for that service. I contacted AutoZone corporate and obtained a transaction history showing the purchase. I submitted it, and now they’re refusing to accept it because the receipt doesn’t show mileage or vehicle information. Tell me—when has any store ever printed your car’s mileage on an oil purchase receipt? Their requirements are unrealistic, and they use them to avoid honoring valid claims. I have two vehicles covered under this extended warranty, and I will be canceling both immediately. Please look elsewhere for coverage; this company is complete bullshit.
Reviewed Nov. 14, 2025
I bought a vehicle that had 100,000 miles on it and Endurance was supposed to be well-suited for high-mileage vehicles. Signing up was incredibly easy. I received all my paperwork and the contract promptly without any issues. I've been with Endurance for a couple of weeks now, and everything has gone smoothly.
The customer service from Endurance was top-notch; the representative I spoke with was excellent in addressing my concerns. I'm thoroughly satisfied with the overall experience and have even recommended Endurance to a friend. The price for the warranty feels reasonable too.
Hi Clifton! We truly appreciate your feedback and are thrilled to hear about your positive experience with Endurance! It’s great to know that you found the signing-up process seamless and received excellent customer service. We're glad the pricing and plans have met your expectations, and it’s fantastic that you’ve felt confident enough to recommend us to a friend. If there's ever anything more we can do for you, please don't hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Nov. 14, 2025
Horrible customer service.. My husband was so aggravated and upset about his experience. I had to get on the phone and was given a false name of a cs rep.. ugh! Had to be transferred several times. Took 3 hours, finally got someone after threatening to sue. Endurance paid only 20%.. False claims about them covering everything.. False advertising!!
Reviewed Nov. 14, 2025
I had a rep by the name of Ashley who was very informative very patient to help me all the way through. Good customer service or bad I always like to leave review $30,000 views of my reviews and I really appreciate it the way she handled my call today. Thanks Ashley.
Hi David! We're thrilled to hear about your positive experience with Ashley! Ensuring customer satisfaction through informative and patient service is what we strive for. Thank you for sharing your review and for letting us know how well Ashley handled your call. We're always here to assist you.
- The Endurance Team
Reviewed Nov. 14, 2025
One evening, I made a call to Endurance and despite it being late, a friendly representative helped me through the application process, demonstrating exceptional customer service. Shortly after, I found myself with a policy in place. However, I haven't yet received a booklet or further details about the coverage, which is something I'm waiting for.
I heard about Endurance Warranty from a place I go to for oil changes and overall, my experience with Endurance Warranty's customer service has been positive. I'd comfortably rate it a 4 out of 5, indicating I'd likely recommend it to a friend.
Hi Ronald! Thank you for sharing your experience with us. We're happy to hear that our representative was able to assist you with the application process so late in the day. We apologize for any delay in receiving your coverage booklet and detailed information. Please contact our team directly via feedback@endurancedirect.com and we will ensure it is on the way to you. If you encounter any issues or if there's anything else we can help with, please feel free to reach out. We're grateful for your feedback and your consideration in recommending us.
Thank you,The Endurance Team
Reviewed Nov. 14, 2025
I got the warranty from Endurance Warranty Services, having heard about them from their TV commercial. The timing was right because, like anyone else, I'm aware that cars can unexpectedly break down. This was my first dive into getting a warranty and the sign-up experience was very pleasant. The agent was professional and well-prepared, fully taking the time to explain everything without rushing me. Overall, the process felt seamless, and I would recommend it to others.
Hi Jacqueline! Thank you for taking the time to share your experience with us. We're thrilled to hear that your first experience diving into a protection plan with Endurance was a pleasant one. Our goal is to make the sign-up process seamless, and we’re glad to know that our team was able to clearly explain all the details without rush. We appreciate your recommendation and are always enthusiastic to support you and ensure your vehicle remains protected. If you ever need further assistance, please don’t hesitate to reach out. Wishing you smooth travels ahead!
- The Endurance Team
Reviewed Nov. 14, 2025
Even though Endurance Warranty’s quote was higher than another company I had been in touch with, I decided to go with them because their bumper-to-bumper warranty seemed more comprehensive. I found out about them from TV and I had heard positive things about Endurance from GM dealers and service shop employees, which helped me make my decision. So far, everything's been fine, though I haven’t had to use the service yet. Overall, the signup process went smoothly for me.
Hi Mary! Thank you for sharing your experience with us! We're glad to hear that our comprehensive coverage and positive reputation influenced your decision. We're glad the signup process was smooth, and we look forward to providing great service should you need it in the future. If you have any questions, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 13, 2025
Hello my name is Stephanie **, I recently signed up for coverage. I tried and tried to reach out to Endurance to cancel be fire the 30 days. I couldn't reach anyone so I sent a email. Then upon reaching someone, I was told I had to send a notarized letter to cancel. Ok mind you, time is running out. They told me the notarization would be waived. Being I wasn't told I had to do this prior getting the coverage. I asked the representative would this stop my refund, she said no. The letter was sent back on the 6th of November. They say they didn't receive it until the 10th of November,mind you time has ran out from all this confusion. Now they are telling me 6 to 8 weeks for refund. This is bull crap. A email does not lie. I will take this up with higher authority. Very disappointed 😞
Reviewed Nov. 13, 2025
Every time trying to get Endurance to pay for repairs there was always a problem. Take for instance a oil change. Endurance didn’t cover it as promised because the receipt was handwritten and not computer generated. $50 caused me to cancel other repairs I had to pay out of pocket. I paid $1500 put of pocket. Endurance is all about making money not customer service.
Hi Michael. Thank you for sharing your experience with us. We sincerely apologize for any frustration you encountered with the coverage and claims process. Your feedback highlights an essential area of improvement for our services.
It's concerning to know that a receipt format issue impacted your service experience, and that you ultimately had unexpected out-of-pocket expenses. We want to ensure our contract terms are clear and expectations are met efficiently. We would like a chance to review and address these concerns directly.
Please reach out to our team at feedback@endurancedirect.com with your account details so we can work towards resolving this situation for you. Appreciate your patience and understanding. We hope to regain your trust and demonstrate an improved experience.
Thank you,The Endurance Team
Reviewed Nov. 13, 2025
The rep was very professional and knowledgeable about all areas of the policy and best options for my coverage. I began very skeptical and started to cancel. But she quickly reassured me and stated the reason for the changes and benefits to me. Great person representing your company!
Hi Alton! We’re happy to hear about your positive interaction with our representative! Thank you for taking the time to share your experience. Our team is committed to providing knowledgeable and professional service, ensuring that our customers feel confident and reassured in their coverage decisions. We’re glad we could address your concerns promptly. Your feedback means a lot and reinforces the work we strive to do every day. We're here whenever you need us, and we appreciate your trust in us.
- The Endurance Team
Reviewed Nov. 13, 2025
I noticed in other reviews that they covered steering. However when we called in they denied our claim. They said due to a leak from the sealant for the steering it was a fluid issue and they don’t cover fluids. When we called in to find out what Endurance covered. We were told by the rep (which I will not name) said to us ( my wife and I) it will cover everything! Well to me that is deceitful blatant LIE! I would never recommend Endurance to my friends or even enemies!
Reviewed Nov. 12, 2025
Good customer service and support. I had no issues with my purchase or when I made my first payment over the phone. I have also recommended family, coworkers and friends. I have used Endurance in the past on a previous vehicle for my mom. Thanks. Sincerely, Mr Demetrius **.
Hi, Mr. Demetrius! Thank you for sharing your positive experience with Endurance. We're happy to hear that our service and support met your expectations and that your payment process was smooth. We appreciate your recommendations to family, colleagues, and friends. Your loyalty both current and past means a lot to us. If there's anything else we can assist with, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Nov. 12, 2025
About two months ago, I covered both of my automobiles. A 2020 terrain and a 2014 GMC Sierra. The sales person is very nice, very informative. I asked her questions about Boat automobiles. The motor on boat automobiles are supposed to be covered with all parts except normal maintenance. That is understandable. Right after I made the time limit and mileage my belt drive tensioner went out, called them up got a shop to bring it to and was notified the next day that they would not cover it. Said that part does not cover it since I haven’t an old truck.
I thought getting insurance was to help find an old truck. But they denied without the Drive bell tensioner, the engine will not run so that tells me it is a part of the engine that should be covered. I guess I should’ve got a lawyer to read their mass coverage policies instead of just believing their sales person. They may be the best but the best that sticking it to people. I am very disappointed and will be looking for other options.
Reviewed Nov. 11, 2025
Rip off. Bought the secure plus plan. Experience vehicle problems. The part was covered under my contract and it was a run around and until they deny the claim but still collected payment while my vehicle was in shop only to deny the contract they gave. It is rip off when you're supposed to be protected. No one should every use this service.
Hi Denroy. Thank you for sharing your feedback. We sincerely apologize for the challenges you’ve faced regarding the Secure Plus plan and the handling of your claim. It’s concerning to hear about your experience, and we regret any distress and inconvenience caused by the communication and claim denial process. Our intention is to provide assurance and clarity, and it's evident we have not met those expectations in this instance.
To help us investigate and address your specific concerns more thoroughly, we invite you to contact our team directly via feedback@endurancedirect.com. They can explore the particulars of your case and work towards finding a suitable solution. Your experience helps us recognize areas needing improvement to uphold a consistent service standard for our valued customers.
Thank you,The Endurance Team
Reviewed Nov. 11, 2025
I called Endurance and had the pleasure of having Jacqueline as my customer service representative. What a breadth of fresh.. She was very helpful and very friendly. Keep up the good work Jacqueline. You are truly an asset at endurance.
Hi Cynthia! Thank you for taking the time to share your positive experience with Jacqueline. We're thrilled to hear she provided you with friendly and helpful customer service. We truly appreciate your kind words and will make sure to recognize Jacqueline's great work. If you ever need assistance in the future, please feel free to reach out to us.
- The Endurance Team
Reviewed Nov. 11, 2025
We gave Endurance the mileage on our car. Drove it one year no problems. Second year put a claim in for a stupid alternator and they turned it down. They said when we gave them the mileage that it was off a few hundred miles. Mind you we gave photos also after a year and 10000 miles more before we even put a claim in. They said that they had a document stating we falsely gave them the wrong mileage. We asked to see. They said it was not legal to give us a copy. That was the biggest fraud I have seen and they got by with it.
Reviewed Nov. 10, 2025
Bad experience! They only covered a small portion of my only claim, because the part reimbursement was lower than mechanic cost and not comparable labor rates. CXLD after selling with 25000 miles left on the contract. Took them over 2 months and many phone calls to tell me NO refund based upon some internal formula of usage. I also always mailed in payments, if crossed in the mail they would call and demanded immediate payment by cc. Could go on.....
Hi John. We appreciate you taking the time to share your feedback. It's disappointing to hear about your experience with the reimbursement and refund process, along with the payment demands you've encountered. We strive to provide clear and transparent communication in all financial transactions, and we clearly fell short in this instance.
Please know that your concerns about the differential in labor costs and clarifications regarding the refund calculation and payment timing deserve a thorough response. We invite you to contact our team directly via feedback@endurancedirect.com, as we are committed to reviewing your case in detail. Our aim is to understand all contributing factors, offer potential solutions where possible, and continually improve our services.
Thank you once again for bringing these concerns to our attention; we hope to regain your trust.
-The Endurance Team
Reviewed Nov. 10, 2025
Endurance is NOT a warranty company you can rely on. I bought a policy on Oct 4, 2025. Before that, my car only had a starter repair on Sept 24 — nothing related to transmission, clearly stated on my invoice. When my transmission failed later, Lexus dealership confirmed the issue. Endurance initially told me it was covered. After I submitted all proof, they denied my claim, accusing me of a pre-existing condition with NO evidence at all. They take your money, promise coverage, then reject you when it’s time to pay. This is not a warranty — it’s a trap. If you want real coverage, look elsewhere. I would NOT recommend Endurance to anyone.
Reviewed Nov. 10, 2025
Endurance did not approve the replacement of my oil sensor citing the purchase of new tires voided the warranty. The variance of the tire fell within range as stated in their warranty. My Endurance warranty did not expire until 2027. I had to pay for the repairs out of pocket which ran almost $2000. In addition, Endurance also did not send me a prorated refund stating the cost of previous repairs during the warranty period exceeded any refund I may have been eligible to receive. I will be in contact with the AZ Attorney General shortly. Buyer beware.
Reviewed Nov. 9, 2025
The representative from Endurance was fantastic. I spoke with several customer service reps, but she stood out because she had genuine experience as a customer before becoming an employee. Her familiarity with the challenges I faced and her seamless jumps from customer to employee was very reassuring. It's comforting when someone you’re speaking to on the phone has walked in your shoes, so to speak.
However, I've encountered a hiccup. While I did receive a copy of the contract, I realized I hadn’t received the verification card by mail as promised, meant for use at dealerships. Even after making my first payment, I was left waiting for both the physical and email versions. This is something I'm hoping gets resolved soon.
Overall, the sign-up process was smooth and refreshing compared to previous experiences, and I hold high hopes based on my initial interactions with both the policy and the helpful Endurance team.
Hi Altron! Thank you for sharing your experience with us! We are thrilled to know that our representative made such a positive impact on your journey with Endurance, utilizing her unique perspective as both a customer and an employee. We apologized for the inconvenience regarding the missing verification card promised during your onboarding. Please contact our team directly via feedback@endurancedirect.com and we will ensure it is mailed to you both physically and electronically immediately. Thank you for joining Endurance!
- The Endurance Team
Reviewed Nov. 8, 2025
Let me start with: when I purchased the contract from James ** I was told that the contract will cover the engine, transmission, air conditioner etc. I was relieved to have something, in case my vehicle had a breakdown. He told me that a contract would be mailed to me. I left it at that. My initial payment was for $171.00. I paid. Payments were going to be $148.97 a month for 30 months for a total of $4469.03. That still wasn't bad. I made my payments monthly. Yet I never received a copy of the contract. I thought all was good! Until my vehicle a Cadillac SRX 2014 started hesitating from a dead stop and would clunk. It didn't do this all the time, so I knew I needed to get it looked at. In the meantime, I was especially stress free knowing I was covered. Little did I know that a storm was brewing.
A week goes by and my A/C stopped blowing cold air. And in Texas, the heat is almost unbearable. So I ended up taking my car to a shop, after notifying Endurance I was taking it in for my air conditioner. They gave me the procedure to have the shop call for authorization before any work is done. I complied. When the shop tried to run the diagnostics, they couldn't because my battery wasn't putting out enough cranking amps. The battery wasn't covered $400. When removing the battery the shop noted that I have an oil leak that is pretty significant. They contacted Endurance, that wasn't covered. When they could run the diagnostics they found several other things NOT covered. Including the A/C. It was the blend doors. Again, NOT covered. The shop asked me "what do they cover"? I provided them with a copy of the 15 page service contract. They apparently called Endurance to try and get some of the things covered. NOT covered.
The warranty for the cars air conditioning had compressor and evaporator coverage. But of course not my problem. If it wasn't for the fact Endurance denied the A/C, Endurance would have authorized the A/C first, and found out later from Endurance, that whatever the auto repair shop submitted for the transmission they would NOT cover anything over $1800. My contract says the yearly limit is $2500. When the shop finally looked into the transmission, they dropped the pan and saw metal shavings and chunks of metal in the pan. They called Endurance and were told that they would have to send an inspector out to verify the shops findings.
Days later after the inspector came and looked at the car, my shop called Endurance only to be told yes it was the transmission but when the shop submitted the invoice to Endurance for the parts and labor, Endurance notified us that they would only cover what the car was worth according to JD Powers. They said they would only pay $1800 for my car to get fixed. NOT covered again. I finally called Endurance and tried to negotiate something, because the shop had already done all this work with diagnostics, removing parts, replacing parts etc. and they need compensation for their hard work. I assumed Endurance would cover the transmission. NOT COVERED.
I finally spoke with a supervisor, who listened and told me, the policies fine print says "if the cost of repairs is more than the value of the vehicle" they would only cover $1800, what they deem is it's value. So they are telling me that my Cadillac wasn't worth the time or money to fix. They never mentioned this when I was purchasing this policy. They just told me all the benefits I could get, for example car rental, towing, key fob replacement. tire repair NOT, all the things I don't need. Then, they would only cover car rental if the car was in the shop for repairs. No, I would have to pay out of pocket first and they would only cover $150. My car was in the shop for a month. I have never been so disgusted with a company in my life. All they want is to get you to make those monthly payments and hope you forget and don't file any authorizations. Never, was I told the car would only be covered to their JD Powers value. This is disgusting.
They never said I would have a limit on anything. They are very deceptive, crooked, money stealing, and have false advertising. They lure you in so they can get you to sign up only to tell you you're NOT covered. I ended up having to pay not only for the transmission, but the labor as well. How much do you think a transmission costs for a 2014 Cadillac? Total cost was $2835.28 for a transmission and labor. They covered only $1800, so I ended up paying a $1235.28. Where are cameras rolling when you need them, Danica Patrick? "Oh Endurance saved me $5000 on my transmission." Endurance in my opinion is the worst......they lure people in by sending bogus letters about their extended warranty and telling innocent citizens they have tried to contact them regarding their warranty, which is false advertising. And of course, senior citizens are the most gullible and trusting people.
Endurance is like a vulture in a tree, waiting for another individual to call in so they can promise they cover all the important thing like engine, a/c's, transmissions, drive train but they don't! They push their benefits no one will use. I would never recommend endurance to anyone. They don't deliver on anything they say they cover. If you get an email or call - run better yet, don't answer, and for goodness sake don't fall for their bullshit. Because they are not worth the money. So don't even try any policies they have to offer---I'm thinking of a class action suit against them.
Also, never once have they reached out to me to try and rectify or satisfy or give me comfort. They deserve every bad review they get ten fold. They have their social media accts, and all their website blocked so no one can leave derogatory or 1 star reviews. Their advertisements to make the hamburger look bigger and juicier in pictures is fraudulent. Endurance needs to protect the people that have the contracts, after all they do pay your salary! Never have I ever run into a situation like this. I expect it from the Chinese and Facebook. Not from Endurance. I only wish I had gotten a copy of all the denials Endurance wouldn't cover. You would think they might cover something? Of course, I can't upload my receipt for my car, because of the way I saved it. Damned computers. But believe you me, this truly happened. The name of the shop that completed the service is ALL TUNE AND LUBE (ATL), in San Antonio TX. So dissatisfied, S.
Reviewed Nov. 7, 2025
Endurance warranty company is one of most horrible company. The customer service is horrible, and they treated me like a piece of 💩💩💩💩... my vehicle was suppose to be covered for break downs. They lied and told me that I drove my vehicle knowing it had damages. They refused to fix my vehicle and was very nasty telling me that. Also blamed me for it as well!!! I would advise anyone not to deal with this company.
Reviewed Nov. 7, 2025
Everything has been great. I've had only one claim, but the process was fast and smooth. Also, all the customer service representatives have been great. So, if you're looking for a good warranty company, then Endurance is the right choice.
Hi Isaac! We’re thrilled to hear about your smooth claims experience and appreciation for our customer service team. Our goal is to make the process as easy as possible, and we're happy to know that our service met your expectations. Thank you for your kind words and for recommending Endurance as a trusted vehicle protection provider. If you ever need assistance, we're here to help!
- The Endurance Team
Reviewed Nov. 6, 2025
I've been with Endurance for 6 months now, great customer service and I like the personal care they give, no issues. I look forward to dealing with Endurance for my two cars I have policies on, this will help me keep my cars for the long run.
Hi Art! Thank you for taking the time to share your positive experiences with us. We’re happy to hear that you've been satisfied with our customer service and personalized care. It's fantastic to know you trust us with your vehicle’s protection, and we're excited to support you in keeping your cars road-ready for the long haul! Please never hesitate to reach out if you need any assistance. We’re here for you.
- The Endurance Team
Reviewed Nov. 6, 2025
When I interacted with Endurance's customer service, the person I spoke to impressed me with his knowledge about the policy details, clearly explaining what was covered and what wasn't. What really sealed the deal for me was the deductible. Unlike others that charge a $1000 deductible on top of insurance costs, Endurance's policy offered 90% coverage with just a $100 deductible. This combination was a perfect fit for what I needed.
Hi Phillip! Thank you so much for sharing your positive experience with Endurance. It's fantastic to hear that our customer service representative impressed you with their extensive knowledge of coverage details. We're thrilled that the affordable deductible and generous 90% coverage made our protection plan a clear choice to match your needs. Your feedback truly energizes us, as ensuring that customers feel valued and find our plans accommodating is our focus. Warm welcomes to the Endurance family, and we’re always here should you need assistance in the future!
- The Endurance Team
Reviewed Nov. 6, 2025
As a retired military disabled veteran, I appreciate every benefit I can get, and Endurance has made me feel secure. Their customer service during the purchase was outstanding, and I’ve only recently started with them for my K5 and Mercedes. They’ve been very understanding and are doing an excellent job. I recommend others to consider Endurance when planning for their vehicle’s future.
Hi James! Thank you for sharing your experience with us. We’re thrilled to hear that you’ve had a positive start with Endurance and feel secure with our services. We're especially grateful for your service as a retired military disabled veteran, and we're proud to be your choice for vehicle protection for your K5 and Mercedes. We appreciate your recommendation and look forward to serving you in the future. Should you need any assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Nov. 6, 2025
After conducting an online search for the best warranty companies, Endurance came up at the top of the list. My initial experience with their customer service was quite positive. The representative who assisted me was both informative and courteous, which made the sign-up process smoother. Everything seemed satisfactory, and the service was what I expected—reliable and efficient.
Hi Ronald! Thank you for sharing your positive experience! We're happy to hear that our customer service team made your sign-up process smooth and that the service met your expectations as reliable and efficient. We're here to assist anytime you need further support.
- The Endurance Team
Reviewed Nov. 6, 2025
I went with Endurance Auto Warranty for their reasonable rates and solid reputation. The signup process was straightforward, which I appreciated. Although their policy is neither the cheapest nor the most expensive, coverage they offer seems fair.
What really drew me to choose them was their reputed reliability; they don't appear to dodge claims. While I haven't had the occasion to use the claim process just yet, as my policy is still new and hasn't come into effect, I'm optimistic about their performance based on what I've learned.
Overall, my experience with their cost and coverage has been satisfactory.
Hi Peter! Thank you for sharing your positive experience with us! We're happy to hear that you found our rates and reputation appealing, along with a straightforward sign-up process. It's great to hope that when your policy is in effect, it meets your expectations across the board. We’re committed to reliability and are glad that our commitment is valued by informed customers like you. Should you have any questions or need assistance, please don’t hesitate to reach out. We appreciate your trust in Endurance and look forward to serving you in the future.
- The Endurance Team
Reviewed Nov. 6, 2025
I went with Endurance for an extended warranty on my 2018 Toyota Camry. The representative who helped me sign up was exceptionally professional and knowledgeable. He had all the product information I needed and made the interaction seamless.
They informed me that there is a 30-day waiting period before the warranty activation. According to the representative, once activated, the plan includes convenient perks like roadside assistance, though details on car rentals were initially unclear.
I would describe my sign-up experience with Endurance as very positive, worthy of a 4.5 out of 5. I'd recommend them for their professionalism and product knowledge, even though I haven't had to use the service yet.
Hi Jerome! Thank you for writing such a positive review! We're thrilled to hear about your seamless sign-up experience and appreciate your kind words about our team’s professionalism and product knowledge. We're glad the details of the coverage were helpful, and appreciate your insight about the rental car information—which our team is always happy to clarify. If there is any way we can enhance your experience further, please don't hesitate to let us know what we could do to earn that fifth star.
Thank you for recommending us, and we look forward to providing you with continued support.
- The Endurance Team
Reviewed Nov. 6, 2025
When I contacted Endurance regarding the extended coverage for my vehicle, the representative who assisted me was quite helpful and made the process smooth. One thing that stood out to me was their assurance that the warranty covers repairs if anything happens to my truck, which gives me peace of mind. The experience was straightforward, and I would absolutely recommend them, rating the sign-up process a five out of five. Overall, I'm glad to have this coverage.
Hi Rafael! Thank you for sharing your experience! We're thrilled to hear that our representative was able to assist you smoothly and give you confidence in your coverage. Knowing that the coverage offers the peace of mind you're looking for is great. We appreciate your recommendation and look forward to being there for you whenever you need us!
- The Endurance Team
Reviewed Nov. 6, 2025
I wanted peace of mind for my wife and me as we plan to retire and travel soon. Even though I haven't had any vehicle issues, I felt secure knowing Endurance has us covered. I initially got a quote from a dealership, but decided to look online and found Endurance rated highly, which led me to give them a call.
The sign-up process with Endurance was seamless. Everything was clearly explained, and all questions we had were answered thoroughly by the representative. I found the process easy to understand, and both my wife and I felt assured that we made the right decision. I'm very satisfied with how everything was handled.
Overall, my experience with Endurance has been great, and I'd definitely recommend them based on the straightforward and pleasant process so far.
Hi Francis! We are thrilled to hear about the peace of mind our coverage brings as you and your wife embark on future travels! Thank you for highlighting your seamless sign-up experience and for choosing to trust Endurance. We strive to make our processes straightforward and are pleased that our service met your expectations. We appreciate your recommendation and value the opportunity to serve you. If you need further assistance or have any more questions, please feel free to reach out. Safe travels!
- The Endurance Team
Reviewed Nov. 6, 2025
The dealership set us up with Endurance as part of our purchase, and the sign-up process was straightforward and easy. In terms of customer experience with Endurance, I can say that it's been quite satisfactory so far.
Although our SUV, being an older model, needed coverage, we're not looking to change our current plan. As far as the cost associated with Endurance, on a scale of five, I'd rate it a three, considering it's satisfactory but not exceptional. However, it's important to note that my experience has predominantly been with the sign-up process, as I haven't had significant interaction beyond that.
Reflecting solely on the sign-up experience and customer service during that period, I'd rate it a four for its quality. Overall, the process has been smooth and relatively straightforward.
Hi Vicki! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found the sign-up process with Endurance straightforward and satisfactory. Your insights on the coverage for your SUV and the related costs are incredibly valuable. We're glad our service hasn't let you down thus far, even though your interactions have been somewhat limited.
Your positive feedback regarding the beginning of your journey with us is much appreciated. Should you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to ensure every step of the way continues to meet your expectations.
- The Endurance Team
Reviewed Nov. 6, 2025
I have had extended warranty plans in the past, and I chose to give Endurance a try. The sign-up process was smooth, primarily because the representative was courteous and professional. He took the time to explain everything thoroughly. Specifically, he informed me that the policy would become active either after 30 days or after driving 10,000 miles, whichever came first. He also provided details about what the warranty would cover, although I don't recall all the specifics.
While I rated the sign-up experience highly, awarding it with full satisfaction, I haven't used the warranty yet. In the future, should I utilize the warranty, I might have more insights to offer. Overall, my initial experience with Endurance has been positive.
Hi Mary Ann! Thank you for sharing your initial experience with Endurance. We're happy to hear that the signup process was excellent and that our representative provided comprehensive and professional service. Your satisfaction with the experience means a lot to us, and we're always here to assist you whenever you have questions or need to use your coverage. We look forward to continuing to support you and ensuring a positive experience with Endurance!
- The Endurance Team
Reviewed Nov. 5, 2025
The representative who aided my understanding of Endurance both informative and patient. He helped clarify the pros and cons, which really influenced my decision. What stood out in their offer was that the coverage kicked in 30 days post-sign-up and includes up to 60,000 miles or 4 years of service. Extra perks, like a year of membership to the Elite Club that provides roadside assistance and rental car reimbursement, were also beneficial.
My whole signup experience was smooth, and in terms of customer support, I've been genuinely satisfied. Therefore, I would confidently rate my experience a top-notch. So if you're considering an extended warranty, I'd recommend checking out Endurance!
Hi Brian! Thank you for sharing your positive experience with us! It's great to hear that our representative was able to help you understand the benefits and specifics of Endurance. We are thrilled you found the extra perks of coverage like the Elite Club membership and roadside assistance beneficial. We appreciate your confidence in recommending Endurance to others considering vehicle protection. If you have more questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed Nov. 5, 2025
Our experience with filing claims in the past was straightforward and hassle-free. I recall using the warranty over twice for matters like ball joints and engine mounts at a Chrysler service center. The entire process was both quick and easy, and we only ever had to pay $100 out of pocket.
Although we haven’t received the current booklet from Endurance just yet – something I'll be looking into today – my experience with their response time and the ease of filing claims leads me to recommend their services highly.
Hi Tonya! Thank you for taking the time to share your positive experiences with Endurance! It brings us great joy to know that the claims process has been smooth and satisfactory for you. Should you need further assistance with receiving your contract documentation or have any questions, please know that our team is always here to help via feedback@endurancedirect.com or by phone. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed Nov. 5, 2025
The sign-up process was smooth and easy. I initially visited the website to gather information, and subsequently, someone from Endurance reached out to complete the sign-up over the phone. The representative was helpful, explaining the coverage, benefits, and various available options clearly, which I appreciated.
Overall, my initial experience with Endurance has been positive. I would rate the sign-up and customer service process highly, as everything went without a hitch. As for the warranty itself and the associated price, I would rate both just slightly less, as I have yet to fully utilize the service. However, based on the detailed information I received, I have confidence in the coverage that Endurance offers.
Hi Margaret! Thank you for your positive review! We're happy that you had a seamless and satisfying experience during your sign-up process with us. Our team strives to provide exceptional service, and your feedback assures us that we are doing just that. Should you have any questions or need further assistance as you continue to explore your coverage, please feel free to reach out to us anytime. We're here to support you and your vehicle in any way we can!
- The Endurance Team
Reviewed Nov. 5, 2025
The sign-up process was smooth and straightforward. The representative was fantastic and very knowledgeable, explaining all the coverage details, including mileage limit and coverage duration, which might have been around two years or a certain number of miles. The coverage includes provisions for rental cars, towing, and roadside assistance.
I was particularly interested in getting this coverage because the car, albeit affordable, needed that extra layer of security for potential breakdowns. It's only a $2000 car, and such events are inevitable. There's peace of mind knowing there's coverage.
One standout memory is the representative's approach. He wasn't pushy and knew his stuff, thoroughly explaining things like deductibles. If the car needed multiple repairs, they'd address them for a single deductible, which was pleasantly surprising.
The process started with an understanding that I had to wait for 30 days before submitting any claims. Lastly, the fact that this coverage works with my preferred mechanic was another plus. Although I haven't had to use the service yet, the sign-up experience was seamless, taking maybe 20 minutes. I'd definitely give it a high recommendation.
Hi Nicole! Thank you for sharing your experience and providing a positive review! We’re happy to hear that our representative was able to provide exceptional service in detailing the comprehensive coverage options, from rental cars to roadside assistance. Peace of mind knowing your car is covered is something we strive to bring to all our customers. Our promise of coverage flexibility, like honoring your preferred mechanic and simplifying deductible costs, is just a part of how we aim to deliver excellent service. We look forward to continuing to serve your vehicle protection needs with the same dedication.
- The Endurance Team
Reviewed Nov. 5, 2025
I completed the sign-up process online, which I found very easy to navigate. The entire experience was straightforward, and I didn’t interact with a representative, which is something I appreciated. If I were to rate the sign-up process, I'd give it a top score because it met my expectations seamlessly.
Overall, I chose Endurance because they felt easy to deal with and offered the best price for the coverage I needed.
Hi Stuart! We are thrilled to hear that your sign-up experience was so seamless and that you found our process straightforward and convenient. We're also glad that you feel confident about choosing Endurance based on our pricing and coverage options. Thank you for sharing your experience, and if there's anything more we can do for you in the future, please don't hesitate to let us know.
- The Endurance Team
Reviewed Nov. 5, 2025
Interacting with their customer service was a pleasure, especially because the representative and I shared a background in the military, which made me feel even more comfortable. Our conversation felt friendly and personal, and she was incredibly helpful.
One thing that really stood out to me was the value she added to my policy. She upgraded my plan without additional cost, including benefits like towing that are valuable bonuses. Such gestures reinforced my satisfaction with choosing Endurance.
Overall, my experience was excellent, and I am fully satisfied with the service provided. I would certainly recommend Endurance Warranty Services to others looking for comprehensive auto warranty coverage.
Hi Reese! We are thrilled to hear about your positive experience with our customer service team at Endurance. It's great that you felt a personal connection through the shared background with our representative. We're glad she could add valuable upgrades to your plan at no extra cost, enhancing the policy's benefits for you. Thank you for recommending us, and we look forward to continuing to serve your auto protection needs!
- The Endurance Team
Reviewed Nov. 5, 2025
Other services, like Ox Car Care, had varying costs based on repair amounts, while CarShield's deductible went up due to increased labor costs, which I wasn't keen on. Endurance seemed to be the best one because they gave me a $100 deductible.
That said, one aspect of Endurance that wasn't ideal was their 30-month payment plan. Additionally, I was required to have the policy for a month and drive 1,000 miles before being eligible to make a claim. I found the sign-up process straightforward, they didn't offer me any incentives to join, which I appreciated as I didn't feel pressured.
My overall experience signing up was quite positive. I believe Endurance offers a competitive package after my comparison among different warranty providers. I'd recommend them to others, but I also advise exploring all options to find the best fit for individual needs.
Hi Patricia! Thank you for sharing your detailed experience with us. We're glad to hear that you had a positive sign-up process with Endurance and found the straightforward approach beneficial. We understand your concerns about the 30-month payment plan and the eligibility requirements for claims and appreciate your candid feedback on these points.
Vehicle protection plans are meant to cater to varied needs, which is why it’s advised to evaluate options like you did. We are thrilled to hear you're recommending Endurance to others despite these areas. If there’s anything further we can assist you with or clarify, we’re here to help.
Thank you once more for your valuable insights and for choosing Endurance.
- The Endurance Team
Reviewed Nov. 5, 2025
The entire process with Endurance went smoothly. I signed up online over the weekend, and by Monday, I received a confirmation call from their representative. Setting up my policy was straightforward, and their customer service was commendable. Everything worked out quite well during my interaction with them, and I appreciated how seamless the experience was.
Hi John! Thank you for sharing your impressive experience with Endurance! We're thrilled to hear that everything from signing up online to receiving a confirmation call was seamless and that you felt well-cared-for by our customer service team. We strive to ensure processes are smooth and straightforward, so knowing your interaction was both easy and reliable means a lot to us. Should you have any questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
-Endurance
Reviewed Nov. 5, 2025
Having previously set up a policy with another vehicle, I had some familiarity when I chose Endurance for my current coverage. My experience with their customer service during sign-up was positive. Although I haven't needed to use the policy yet, I'm comfortable with what it offers. Overall, I'd highly recommend their service, rating my experience a 5, as the support I received was commendable and professional.
Hi Scott! Thank you for taking the time to share your positive experience making your protection plan choice through Endurance, and aligning it exactly how you confirmed. We're thrilled to hear that our customer service met your expectations. Your confidence in what we offer means a lot to us, even before utilizing the coverage benefits. If you need any assistance in the future, we're here to help. We appreciate your recommendation and look forward to providing support whenever necessary!
- The Endurance Team
Reviewed Nov. 5, 2025
The sign-up process was straightforward, which I appreciated. I preferred calling in as it felt more personal, and I spoke with a representative who was quite helpful in answering all my questions. They seemed attentive to my specific needs, and I was offered a military discount, which was an added bonus.
Overall, my experience with their customer service was very positive, and I felt confident that the warranty I chose suited my needs. Though I haven't delved too deeply into the paperwork yet, everything seemed satisfactory with the initial setup. Price-wise, I felt there was room for improvement, which I would rate a 4 out of 5, but this did not detract from the overall positive experience I had with them. I would definitely recommend Endurance for those considering a vehicle warranty.
Hi Vernon! Thank you for sharing your positive experience! We're happy to hear that the sign-up process was straightforward and personal through our call-in option. It's great to know our representative was helpful in addressing your questions and meeting your needs. We are glad you took advantage of the military discount, and appreciate your feedback regarding pricing. Your confidence in our coverage offerings is invaluable, and your recommendation means a lot to us. Should you need any assistance in the future or decide to delve into the paperwork, please do let us know. We're here to serve you.
- The Endurance Team
Reviewed Nov. 5, 2025
I chose Endurance due to their advertisement catching my attention. The idea of having peace of mind for my vehicle, which is crucial for my daily activities, really appealed to me. During the sign-up process, everything went smoothly, and the representative was professional and well-informed, making the whole experience seamless. The program starts 30 days and 1,000 miles after enrolling, and I signed up about a week ago. The promise of coverage for major vehicle repairs reassured me, especially knowing the costs associated with car breakdowns, like transmission or motor repairs, can be significant without a warranty. It's certainly something I'd recommend to friends and family who worry about unexpected vehicle expenses.
Hi Thomas! Thank you for sharing your positive experience! We're thrilled to hear that the advertisement caught your attention and that the sign-up process was smooth and professional. We're committed to providing peace of mind for essential vehicle coverage, and it's great to know you're already finding reassurance with your plan. We appreciate your recommendation to your friends and family. Helpful questions or support can be directed our way any time. We look forward to continuing to serve you.
- The Endurance Team
Reviewed Nov. 5, 2025
My son had looked up Endurance Warranty and said that he thought it was a reliable company. He said to give it a shot and see. The price seemed good, and the positive reviews were reassuring, so I decided to sign up. The enrollment process was remarkably straightforward. After speaking with their representatives, including a person named Rebecca whose last name I can't recall, I was able to complete the necessary forms quickly. Within 15 minutes, I had my policy number available online, which was impressively efficient.
The primary motivation for obtaining this coverage was a focus on safety, especially given my wife's medical issues, requiring frequent trips to Tucson. Our vehicle, which we've owned since it was new in 2011, has about 80,000 miles on it and is in good condition. Having this coverage offers peace of mind in case anything were to go wrong with the car on our journeys.
Hi Joe! Thank you for sharing your positive experience with Endurance! We are glad to hear that the price and positive feedback led to your decision and that the enrollment process was smooth. It's truly fulfilling to know that we can provide peace of mind during important trips. Please don't hesitate to reach out if you ever have any questions. Wishing you and your wife safe travels and continuous reliability from your vehicle.
- The Endurance Team
Reviewed Nov. 5, 2025
Endurance Warranty's sign up process was quite straightforward; I only needed to provide my car's mileage and a few other details. Customer service was effective, answering all my questions and helping me settle on the full-service warranty that best suited my needs. Without shopping around with other companies, I felt confident enough to proceed with Endurance based on what I had learned.
Concerning the cost, while I didn't compare with other providers, I find the price of $157 per month to be acceptable for the coverage I'm getting. All things considered, I'd recommend them to others seeking similar services. I am still awaiting a booklet or welcome packet from them, which I'm sure will arrive soon, either by mail or email. Overall, my initial impressions of Endurance have been positive.
Hi Karen! Thank you for your detailed feedback and kind words! We're thrilled to learn that your experience with our sign-up process and customer service was smooth and satisfying. Your confidence in proceeding with our service, even without comparing other providers, truly means a lot to us. As for your welcome packet, it is likely on its way, and we thank you for your patience. If you have any further questions in the meantime, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 5, 2025
I came across Endurance Auto Warranty through the multiple letters they sent me, which piqued my interest. When signing up for the auto warranty policy, my experience was positive.
Hi Gregory! Thank you for sharing your positive experience with us. We're thrilled to hear that the multiple communications resonated with you and that your sign-up process was smooth. If there's anything more we can do to enhance your experience, please feel free to let us know. We appreciate having you with Endurance and look forward to serving you even further.
- The Endurance Team
Reviewed Nov. 5, 2025
My initial communication with Endurance was straightforward—they were clear about what they had to offer, yet I felt the conversation lacked the detailed breakdown of what exactly was covered under their full coverage plan. When I signed up, I thought everything would be included, but I later realized that more information could have been provided during that call.
The signup process itself wasn't complicated, although it wasn't as informative as I would have preferred. A first-time caller discount persuaded me somewhat, setting the payment at $129.03. Compared to another company, CarShield, which dropped their monthly payments significantly when I showed reluctance, Endurance held firm on their price. This made me wonder about the pricing strategy and whether I was missing out on a better deal. However, Endurance kept consistent with their terms, unlike my interactions with CarShield.
While I did receive a pamphlet detailing the coverages, which helped clarify some questions, I was left unsure about whether I had made the right choice. After speaking with other people who shared their dissatisfaction with the program, I’m contemplating canceling my policy with Endurance. Reflecting on my experience with them, I’d give them a rating of 2—as my satisfaction was more on the dissatisfied side due to the lack of detailed information and my perception of their pricing policy. For the price, I would similarly rate it a 2.
Hi Eric! Thank you for sharing your feedback with us. We appreciate you bringing your concerns to our attention, as providing clear and detailed information during the signup and consultation process is very important to us. We're sorry to hear that the explanation regarding our full coverage options was not satisfactory, though we're glad to know the pamphlet helped clarify some coverage details. If there’s anything more we can do to ensure you’re informed and comfortable with your policy, please reach out to our team directly via feedback@endurancedirect.com. Your satisfaction is a priority, and we're here to help address any areas of confusion or rates comparison concerns.
Thank you again for choosing Endurance and for explaining your preference guidelines with us.
-The Endurance Team
Reviewed Nov. 5, 2025
I liked Endurance Warranty's competitive coverage terms and affordability compared to what the dealer offered for an extended warranty. Their pricing was less expensive, which was a crucial factor for me. The customer service was impressive, with the representative being very knowledgeable during the sign-up process. It was easy to deal with them, and they were open to negotiating the price and payment options. Although I haven't had to make a claim yet, based on the initial experience, I would highly recommend them.
Hi Patrick! We’re thrilled to hear about your positive experience with Endurance, particularly our competitive pricing and knowledgeable customer service. It's great to know that our coverage terms stood out for you during the comparison process. If you ever have questions in the future or need assistance with your protection plan, please feel free to reach out. Thank you for your recommendation—it's truly valued.
- The Endurance Team
Reviewed Nov. 5, 2025
Endurance Warranty was on TV. They have good coverage. The sign-up process was smooth, and I didn’t encounter any issues. My interaction with the representative was great; they communicated well and were helpful, although I can't recall the specific start date of my coverage. However, I do know I am approved for four years with a mileage increment of about 274 miles or so. In terms of why I opted for Endurance over another company, it wasn't due to any specific reason. I reached out to a few companies, and ultimately, Endurance was the right fit for me.
Hi Ignatius! Thank you for sharing your experience! We're thrilled to hear you found our coverage options attractive and had a positive sign-up process. It's rewarding to learn that our representative met your expectations, providing clear and helpful communication. We're glad to be your choice and look forward to providing coverage for the duration specified. If you have any further questions or need assistance with your plan's specifics, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed Nov. 5, 2025
I opted for Endurance Warranty when my previous coverage expired because I'm keeping my vehicle which is accumulating more miles. They offered a compelling deal, so I decided to go with them again. Initially, I applied for the auto warranty online and a representative promptly followed up with a call. The interactions with the representative were exceptional. He communicated clearly about what was included, and true to his word, I received everything I was promised upon signing up.
The whole sign-up process was swift and painless, and overall, the experience has been very satisfactory. This was my second time working with Endurance, and I feel confident in their service based on my experiences so far.
Hi Ned! We're thrilled to hear about your positive experience with Endurance! It's great to know that the sign-up process was quick and seamless for you and that our representative could meet your expectations by providing clear communication and delivering on our promises. Repeat customers like you remind us of our commitment to providing quality service. If any further questions or needs arise, please don't hesitate to reach out to us. Thank you for your confidence in choosing Endurance once again!
- The Endurance Team
Reviewed Nov. 5, 2025
Endurance Warranty's rep explained everything in detail and went over it a couple of times or more for me.
Hi Linda! Thank you for taking the time to share your experience with the Endurance representative. We're pleased to hear that you found their explanations detailed and clear. Should you have any more questions or need further assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Nov. 5, 2025
My brother bought a car and he has got Endurance on it. The customer service experience during the setup of my policy was positive. The representative I interacted with came across as professional and was very nice, meeting all the professional standards I expected. I haven't had the chance to use my insurance yet because, ironically, I don’t even have the car yet! But so far, I'd confidently give it a high rating based on the customer service alone.
Hi Lonnie. Thank you so much for taking the time to share your positive experience with our customer service team. We truly value hearing about how professional and satisfying the setup process has been for you! If you need any assistance or have questions in the future, please don't hesitate to reach out. We’re dedicated to making your experience with us exceptional all the way. Welcome to Endurance!
- The Endurance Team
Reviewed Nov. 5, 2025
What truly set Endurance Warranty apart was their flexibility; they had multiple plans available for my specific make, model, and engine size, unlike other companies that either couldn't cover my vehicle or offered plans at a prohibitive cost. The sign-up experience was excellent. I spoke with a representative who took her time to discuss various options with me. We talked for about 30 to 45 minutes discussing possibilities that suited my needs. This thoughtful approach showed that Endurance understood exactly what my vehicle required. It was reassuring and educational, and I appreciated the insight into the most common issues Endurance customers faced with my type of vehicle.
One of the major selling points was the payment plan. I found it appealing that I could pay off my policy in about 26 to 28 months, yet be covered for a longer term, such as 48 months. That plan provided peace of mind without a lengthy financial commitment. The representative I interacted with was very knowledgeable, and it never felt like she was reading from a script. Her professionalism boosted my confidence in choosing Endurance. I hope I never have to use the coverage, but knowing it's there provides a reassuring safety net. It's comforting to know there's a knowledgeable team ready to assist if anything goes wrong with my vehicle.
Hi Tim! Thank you so much for sharing your experience with Endurance! It's great to hear that our range of flexible plans meets your vehicle's specific requirements and that our representative took the time to discuss the best options for you. Knowing you felt reassured and well-informed throughout the process is rewarding to us. Offering an appealing payment plan that provides coverage peace of mind is equally important, and we're glad it suits your needs. We'll ensure that our team knows they've made a positive impact. Should you need any further assistance down the road, please do not hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Nov. 5, 2025
I saw Endurance Auto Warranty's TV ads. Having had a bad experience with another company, I wanted to switch and ensure I got the protection I needed. The signup process with Endurance was smooth, and I conducted it over the phone. During my conversation with Endurance, I appreciated how upfront and honest the representative was, providing all the necessary information without holding back. I opted for full coverage, which the representative efficiently arranged for me. If anyone were to ask me about my experience, I'd tell them I had a good encounter with Endurance and would likely recommend them as a reliable choice.
Hi Judith! Thank you for sharing your positive experience with Endurance! It’s great to hear that the sign-up process was smooth and that our team member provided honest and insightful service. We’re happy you chose full coverage with us. Should you have any further questions or need assistance, please feel free to reach out. We truly appreciate your recommendation.
- The Endurance Team
Reviewed Nov. 5, 2025
My brother told me about Endurance. When I contacted their customer service for the extended warranty for my vehicle, I found the representatives professional and clear in their explanations. They thoroughly explained the terms and conditions, and I was pleasantly surprised by the extensive coverage they offered.
Hi Johnnie! Thank you for taking the time to share your positive experience with Endurance. We truly appreciate your kind feedback and are thrilled that our customer service team impressed you with their professionalism and clarity in explaining the terms. It's great to know the extensive coverage we offer was a pleasant surprise for you. We're grateful to have opportunities to provide the protection you're seeking. Welcome aboard, and please don't hesitate to reach out if you have any questions or need further assistance. We're here anytime!
- The Endurance Team
Reviewed Nov. 5, 2025
I decided to go with Endurance auto warranty purely based on instinct after comparing a few options. The rep explained things and I can understand what he was talking about. I was pleased with his mannerism. I went for full coverage mainly because I needed assurance that if something went wrong while traveling, I wouldn't have to worry—especially for me and my husband’s peace of mind. We decided to cover our 2021 Toyota Highlander, and while we've not had to make any claims yet, everything is still pretty new as we haven't even made our first payment. So far, the monthly installment has been less than I anticipated, which is why I'd say I'm satisfied.
Hi Eloise! Thank you for sharing your positive feedback with us. We're thrilled to hear that our representative was able to explain the coverage options clearly and that you found the pricing satisfactory. It's great to know that you and your husband feel reassured about traveling with the added peace of mind our coverage provides for your Toyota Highlander. If you have any questions or need more information as you begin your coverage, please feel free to reach out to us at any time. Safe travels!
- The Endurance Team
Reviewed Nov. 5, 2025
I own a 2006 Infiniti G-35 Sport Coupe with a man. trans. I've owned it since new and has 123000 mi. which comes to under 6500 miles a YEAR. I've always changed the oil every 1500mi. My coverage at $237.00 a mo. Did'nt even cover a pwr wind. mtr. Needed a Alternator and only cover w/ junk parts. For a $7,800.00 plan & doesn't cover the basics. STAY AWAY, GO ELSEWHERE. I'M BEING DEAD HONEST. You have to BEG for a Booklet with info. contract # etc.
Hi Gino. Thank you for sharing your thoughts with us. We're genuinely sorry to hear about the dissatisfaction you've experienced with your coverage plan. It's disheartening to learn about the challenges you've faced with parts not being covered as expected, such as the power window motor and alternator, as well as the delays you've experienced in receiving detailed policy information.
Ensuring that our customers have clear and comprehensive information from the start is essential to us. We'd like to investigate these issues and ensure they are addressed, striving to prevent similar situations for other valued customers. Please reach out to our team directly via feedback@endurancedirect.com so we can understand more about your specific problem and work toward an agreeable solution together. Your feedback is vitally important, guiding us in improving our services and customer support.
-The Endurance Team
Reviewed Nov. 5, 2025
I was driving my 2017 Honda HRV when several warning indicators came on simultaneously. I took it directly to my dealer, who diagnosed it as a weak battery. They replaced it under the battery warranty, which cleared the problem, but, about a week later, the same problem recurred. I returned it to the dealer for additional diagnostics, which led to replacing the VSA modulator and a brake flush. Endurance paid $2245 for parts and labor. Easy claim process through the dealer. I strongly recommend Endurance.
Hi William! Thank you for sharing your experience. We're glad to hear that your claim process with Endurance was smooth and that you're satisfied with the services provided. It’s fantastic to know that everything was handled directly through your dealer without any issues, especially when requiring substantial repairs. Your recommendation means a lot to us, and we're committed to continuing supporting you and offering reliable vehicle protection. If you need further assistance, please don't hesitate to get in touch. We appreciate your trust in Endurance!
- The Endurance Team
Reviewed Nov. 5, 2025
The sign-up process at Endurance was truly impressive, thanks to the customer service representative who not only went above and beyond in assisting me but also made sure I got all the perks. He clarified the details about the multi-vehicle discount and informed me about a special offer that was available at the time, making me feel more comfortable with my decision.
The policy itself met all my requirements, perfectly tailored to what I was looking for. Overall, my experience with Endurance was highly positive.
Hi Thomas! We are thrilled to hear about your positive experience with our team. Making sure our customers are well-informed and comfortable with their decisions is a top priority for us. It's great to know that the sign-up process and policy features met your needs so well. Please do not hesitate to reach out if more questions arise or if you need further assistance. We're here to help!
- The Endurance Team
Reviewed Nov. 5, 2025
When I first reached out to Endurance to set everything up, the rep on the call made me feel like I was in good hands.
I’ll rate my experience a solid 4 out of 5 stars. The customer service was commendable, staying consistent with that same 4-star ranking. However, when it comes to pricing, I’d give it a 3.
Hi William! Thank you for taking the time to leave us your feedback. We're happy to hear that your initial experience with our representative made you feel secure and in good hands. We're pleased to hear you found our customer service commendable, although we acknowledge your comments regarding our pricing. We're continuously working on making our service as cost-effective as it is efficient. If there’s anything we can do to further enhance your experience, we would love your input. Thank you for choosing us, and we hope to make your full Endurance experience a 5-star one.
Thank you,The Endurance Team
Reviewed Nov. 5, 2025
I picked Endurance Auto Warranty after an intriguing encounter at the Daytona 500, which influenced my choice. Their customer service was commendable right from the start. Initially, I was considering not keeping my policy, but their persistence and an additional discount convinced me to stay. Overall, the experience has been positive, and I'd recommend them to others.
Hi Darrell! Thank you so much for sharing your positive experience with Endurance! We're thrilled that our team's dedication, as demonstrated at the Daytona 500, helped sway your decision positively and that our continued support convinced you to stay. We genuinely appreciate your recommendation and are here for any questions or assistance you might need.
- The Endurance Team
Reviewed Nov. 5, 2025
Signing up for the extended coverage of Endurance was very straightforward. The agent I spoke to was excellent. He took the time to explain everything clearly.
Overall, the process was smooth, and my questions were answered thoroughly. I would rate the experience very highly.
Hi Eugene! Thank you for sharing your positive experience! We're thrilled to hear that the sign-up process was smooth and that our agent was able to provide you with clear and thorough explanations. We pride ourselves on providing excellent customer service, and feedback like yours is both encouraging and rewarding. Should you need assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Nov. 5, 2025
I needed an auto protection plan for my two vehicles, both of which have over 100,000 miles and lack warranties. Endurance offered the best price and comprehensive coverage, providing more value compared to other providers.
My sign-up experience was remarkable. The rep I interacted with was excellent, exhibiting great dedication. Despite my frequent interruptions due to appointments, he maintained communication, often calling me back, and demonstrated exceptional service, going above and beyond his duties.
Hi Troy! Your incredible feedback about our team truly brightens our day. We’re happy to hear that you found both the value and service in our protection plan exceeded your expectations. Your experience of staying supported and connected during busy moments reflects our dedication to going above and beyond for valued customers like you. If there’s anything further we can assist you with, please don’t hesitate to reach out!
- The Endurance Team
Reviewed Nov. 5, 2025
Endurance Auto Warranty has strong online reviews and I decided to sign up with them. When I initially reached out for some information, I spoke with a salesman who assured me that since my truck was registered to me personally, I wouldn’t need a commercial policy. But that didn’t sit right with me after some reflection and further research. I didn’t want to risk having a claim denied just because my business name was displayed on the truck.
I decided to call back and was connected with a manager who was extremely helpful. She clarified that a commercial policy was indeed necessary given my use of the truck for work purposes. She efficiently assisted me in canceling my first policy and getting set up with the right commercial one. I really can't say enough good things about her and how she handled everything.
Overall, my experience with Endurance has been very positive, and I wouldn’t hesitate to recommend them to others based on the customer service I received.
Hi Kacey! Thank you for sharing your experience with us. It's great to hear that our team was able to swiftly assist you in finding the right plan for your needs. We pride ourselves on providing expert and efficient customer service, and it's heartening to know that you'll recommend us to others based on your positive experience. We look forward to serving you well into the future!
- The Endurance Team
Reviewed Nov. 5, 2025
Endurance's product offerings are superior to those I've researched from other companies. Moreover, my initial conversation with the rep during the onboarding process was both pleasant and informative. They answered all my questions thoroughly, making the sign-up process seamless.
Overall, my experience with Endurance has been positive. I would rate my sign-up experience, the customer service, the coverage included in the warranty, and the pricing all at a top level. Everything met my expectations, and I highly recommend their services to others.
Hi Marie! Thank you so much for taking the time to share your positive feedback about your experience with Endurance. We are happy to hear that our product offerings stood out and that your initial interaction with our representative exceeded your expectations. It's great to know we were able to make the sign-up process seamless and informative for you.
We appreciate your high recommendations and hope to continue delivering exceptional service in the future. If you have any further questions or need assistance, please feel free to contact us anytime.
- The Endurance Team
Reviewed Nov. 5, 2025
I went with Endurance Auto Warranty because I needed coverage for my sedan. Discovering them was simple, as they came up while browsing online. The experience was typical – no frills, just straightforward customer service. Though they tried to counter my perception of it being a hustle, I knew what I was getting into. To me, it's akin to home insurance – something you might pay for without needing but feels reassuring to have.
The deal seemed decent. I was informed that the coverage spans up to $10,000 after paying around $4,000. If the $10,000 limit is reached or the coverage duration is up, renewing the policy is straightforward, with no gaps. My intention was clear – I don't want to keep fretting over unexpected costs, like potentially spending $3,000 but only needing to pay $100 out-of-pocket if an issue arises.
The setup was smooth, primarily because I experienced courteous communication, though it felt more sales-driven than genuine. I wasn't particularly impressed, but they did the job. My decision came down to ensuring I wouldn't be left uncovered with big repair bills.
The monthly cost of $134 also seems reasonable for the peace of mind on repairs.
Hi Richard! Thank you for sharing your experience with Endurance. We’re glad to hear that you found comfort in your coverage and appreciated the straightforward service. It's great that you found our communication courteous despite it being sales-focused. We understand that peace of mind when it comes to unforeseeable vehicle expenses is crucial, and we're pleased to provide you with that reassurance at an agreeable cost. Should you need any assistance in the future or have questions about your coverage, please don't hesitate to reach out. Your satisfaction is our priority.
- The Endurance Team
Reviewed Nov. 5, 2025
I reached out to Endurance and the call went smoothly. The representative I spoke with was quite thorough. They clarified every aspect of the coverage, which was refreshing, especially since I've had unpleasant experiences with unclear sales pitches in the past.
The sign-up process was seamless, and the coverage details—specifically what it covers and its reasonable cost—were what impressed me most. The package includes roadside assistance, covering expenses like tire replacements up to $150, and windshield repairs, with just a $100 deductible. I appreciated that they promised to send a detailed package outlining all coverage information within 24 to 48 hours from our conversation.
Hi Thomas! Thank you for your amazing review and for highlighting your positive experience with our customer service. We're truly happy to hear that our representative could provide the clarity and thoroughness you were seeking. It's great that you found the sign-up process seamless and the coverage options, along with our affordable pricing, to your liking. We strive to include valuable benefits like roadside assistance, and we're thankful you recognize that. You can expect a detailed package with all the coverage information posted to arrive shortly, but if it does not, please contact us via feedback@endurancedirect.com and we will ensure it gets mailed to you promptly. Welcome to the Endurance family, and if there's anything else we can assist you with, we're just a call away!
- The Endurance Team
Reviewed Nov. 5, 2025
When I decided to sign up for a policy with Endurance, the customer service representative was incredibly nice and easy to talk to, making the process straightforward.
Hi Marlene! We are thrilled to hear that you had such a seamless experience while signing up for a protection plan with us at Endurance. It's fantastic that our customer service representative made the process more enjoyable and straightforward for you. Thank you for taking the time to share your positive experience. We're always here if you need anything in the future!
- The Endurance Team
Reviewed Nov. 4, 2025
When I took my Yukon XL to the repair shop, I was advised that I needed to replace my transmission. I informed the mechanic that I had coverage under Endurance and they responded that they were a good company for coverage. The Mechanic filed my claim and within a week my Yukon XL was back on the road. Thanks Endurance you are the Best!!!
Hi Noel! Thank you so much for your thoughtful review and for highlighting your positive experience with Endurance! We are thrilled to hear that your claim process was smooth and your Yukon XL is back on the road. Providing prompt and efficient service is our goal, and it’s great to receive such feedback. If you have any more feedback or questions in the future, please feel free to reach out. Safe travels!
- The Endurance Team
Reviewed Nov. 4, 2025
The customer service I encountered during the sign-up process was exceptional and the experience itself was smooth and pleasant. The representative I spoke with was incredibly friendly and helpful, answering all my questions thoroughly. I feel confident recommending Endurance based on the excellent customer service alone.
Hi Renee! Thank you for your glowing review. We’re thrilled to hear about your positive experience with our customer service team. Your recommendation means a lot to us, and we’re grateful to have you as a supporter of Endurance. If there’s anything else you need or would like to know, please do not hesitate to reach out. We’re always here to help!
- The Endurance Team
Reviewed Nov. 3, 2025
This has been the most disappointing customer service experience I have ever encountered. When purchasing the warranty, the staff seemed very helpful and polite. However, as soon as assistance is required, their attitude completely changes. The account manager, Roberto **, has been particularly unhelpful, displaying rudeness and refusing to properly listen to concerns. I will ensure to inform others about my negative experience and strongly recommend exploring other companies that provide better service.
Reviewed Nov. 3, 2025
They suck. I got a policy on 30 Oct 2025, canceled on 31 Oct 2025, and they will not refund my 29.00 because it's non refundable! One day activation and they keep my money. I will not recommend to anybody.
Hi Todd. We appreciate your feedback and are truly sorry for the disappointment caused by this experience. Our goal is always to provide clear policy terms and flexible customer support. The $29 activation fee is non-refundable and is standard across all Endurance protection plans.
Please reach out to our team directly via feedback@endurancedirect.com if you believe there’s additional information or documentation to review further regarding your situation. Our aim is to address these issues promptly and discuss any possible next steps that might enhance your experience and support your needs further.
-The Endurance Team
Reviewed Nov. 3, 2025
I renewed my contract with Endurance on my 2011 F250 6,7 diesel with both the diesel, 4x4, and turbo surcharges. All Enduance contracts, including renewals have a 30 day or 1000 mile grace period. My contract date is June 21, 2024 - my claim was September 16, 2025 - 15 months and 20,537 miles into the contract. I maintain my vehicle to the highest degree by using FORD service and OEM parts exclusively for my services and repairs. My partner is a mechanic and I was in the Army for 30 years and conduct all preventative maintenance on wearable parts. My Endurance contract requires a Duty to Maintain for which I exceed. Sadly, as any truck owners knows, mechanical breakdowns occur regardless of maintenance - This is EXACTLY why I purchased a contract and believe the Danika promise that they would be there when I needed them.
My engine idle and power dropped in the way home from Kansas City to New York. I take one long trip a year and ALWAYS (verified service records) have oil changes done before and after this trip. My Ford dealer uses the 10W-30 oil as recommended. I do NOT tow except maybe once a year if that and live in Orange County, NY. Upon return home, I immediately took my truck in for services and diagnostics for the terrible idle and loss of power. I have a valve and cylinder failure which is so bad, the lower block and turbo need to be replaced. My Ford service advisor called Endurance for pre-authorization. Endurance had an local adjuster check the vehicle and take pictures. Weeks went by.
The "behind the scenes" adjuster, which I am NOT allowed to speak to DENIED my claim based on a failure to maintain the vehicle. We sent in documentation of ALL services. Endurance then said "not good enough". They require paid receipts...WE sent the paid receipts in. Denied. WE escalated to a "resolution specialist" and was asked for even more service records, including records OUTSIDE the period of the contract (which is illegal) but we sent them in good faith to prove the maintenance history for the vehicle from 2011 to 2025. They focused on a single service record before the period of the contract in 2023 when my partner and I did the oil change. He purchased the Motorcraft filter and Rotella T4 10w-30 oil through his dealership and I recorded the service in my log book as I have for 14 years.
At one point, the Endurance adjuster claimed that FORD had put the wrong oil grade in my truck. They even tried to claim my home required SEVERE driving maintenance which FORD did not maintain. They even tried to argue the service interval was wrong. Endurance claimed my FORD service center (the manufacturer) was wrong and disregarded the FORD owners manual guidance for mileage and use of the on board Oil LIFE MONITORING SYSTEM. We now have an attorney, who reviewed the contract and my service records...We sent a demand letter which was ignored. My attorney had a recorded conversation with the resolution specialist who after reviewing the letter and records stated that he had enough to take the claim to his "team" for approval and would contact us.
Once again, no contact. No communication - just the broken promise and breach of contract. Everything about this company is a fraud. Endurance is a shameful combo of lies and deceit. I have paid all of my contract payments to date...I have maintained my vehicle, and even provided more history than required. Endurance has continuously acted with malicious intent with its tactics of deny, delay, fabricate requests for information. Enduance is scamming and denying my verifiable, truthful contractual claim.
Reviewed Nov. 1, 2025
We got Endurance about 2 months ago because my car warranty expired. I took my car to a shop that accepted Endurance. The shop kept my car for about a week and then told me it was ready for pickup. I got there and they told me they had to do a test drive for the warranty to pay. We got back and called the warranty company Endurance to finalize the payment and they just denied everything and I was stuck with a $500 bill. They said that reprogramming was maintenance. So I’m stuck paying for a warranty with no benefits so my advice is avoid this company.
Hi Joe. We appreciate you taking the time to share your experience regarding your recent interaction with Endurance. It's genuinely concerning to hear about the challenges you've encountered with the coverage of your claim. We aim for our protection plans to clearly specify coverage details and ensure transparent communication throughout the repair process.
Understanding what transpired is important for us. To further investigate and help resolve this issue, we kindly urge you to reach out directly to our team via feedback@endurancedirect.com. They are dedicated to working closely with you to comprehensively understand this situation and hopefully arrange for a satisfactory resolution given all details.
Your feedback is invaluable as it guides ongoing improvements which aid in serving clients effectively. Thank you once again for giving us the opportunity to turn things around and regain your confidence.
-The Endurance Team
Reviewed Nov. 1, 2025
The company has a clause entitled "limited liability". This means they assess the "value" of your automobile and will not pay for repairs beyond the value. Also, if you need a rental, this is included in this amount. The value does not include the condition of your automobile or any additional items on your car. I paid $2000+ to have my automobile repaired; ENDURANCE paid the repair facility $345.
Hi Lona. Thank you for bringing this to our attention. We greatly appreciate the opportunity to address your experience regarding the payment for your vehicle repairs and the assessed value issue you've mentioned.
We apologize for any confusion caused by the limitations within your contract regarding liability and the associated additional expenses. Our aim is always to be as transparent as possible with our customers so they fully understand all elements before they need to use their coverage.
Please allow us to review your specific situation further. Please reach out to us directly at feedback@endurancedirect.com with your account details, and we promise to take a closer look at what can improve this experience. Ultimately, we strive for services aligning with your peace of mind and are eager to regain your trust.
-The Endurance Team
Reviewed Nov. 1, 2025
Endurance is my peace of mind. They cover everything. I never have to worry if something breaks. They pay for it not me. Great policy, great company, great people work there. So glad I have my Endurance coverage. Awwww.
Hi Sherry! Thank you so much for your joyful review! We're thrilled to be your choice in vehicle protection, giving you peace of mind with our coverage. We're always here and ready to help whenever you need us.
- The Endurance Team
Reviewed Oct. 31, 2025
I had a so called bumper to bumper warranty with Endurance and the 1st time I filed a claim it was denied 😡😡😡, To me a bumper to bumper warranty should cover everything, So I highly recommend that you don't waste your time and money on these scammers 😡
Hi Darwin. We're truly sorry to hear about the frustration you've encountered with your coverage. It sounds like the circumstances surrounding your claim denial have been understandably upsetting, given the expectations of a 'bumper to bumper' coverage.
We want to correct these lapses and are here to help clear up any confusion over your contract's coverage details with diligence and prioritization. Please allow us the opportunity to assist you further by reaching out to us directly via feedback@endurancedirect.com so we can investigate your individual situation thoroughly.
-The Endurance Team
Reviewed Oct. 31, 2025
The representative was extremely nice and very knowledgeable. I was going to cancel my policy and she got me to understand that was not a good move. Thanks for that she went over my contract and told me about benefits I didn't know I had.
Hi Paul! Thank you so much for your kind words. We're thrilled to hear about your positive experience with our representative. We're always eager to assist and ensure you have a full understanding of your plan benefits. If you have any more questions or need further assistance, please don't hesitate to get in touch. We appreciate your trust in us.
- The Endurance Team
Reviewed Oct. 31, 2025
Have had Endurance for 3 vehicles. They have always been fair and helpful. They have worked with me on pricing to ensure a good customer experience. Any time I have been displeased, I asked for a supervisor and was able to resolve all issues.
Hi Karam! Thank you for sharing your experience with Endurance. We're happy to hear that you've had a positive journey with us across multiple vehicles. It's great to know that our team has been fair and helpful, especially in terms of pricing and resolution of any issues. Your trust motivates us to continue providing excellent service. If you ever have further feedback or require assistance, please feel free to reach out. Thank you for being a valued member of our family!
-The Endurance Team
Reviewed Oct. 30, 2025
The worst experience ever. They do not pay. They lied about the coverage and I paid double for a warranty that was only going to ever pay out less than $1600. Difficult to find anyone who honors warranty. They are scam artists. Do not purchase the warranty.
Hi Angela. We are sincerely sorry to hear about your unfortunate experience, and we understand the frustration and disappointment you’ve been through with your coverage and expectations. Clearly, this does not match the standard we promise to our customers.
Our priority is finding a way to help resolve the concerns you've raised. We invite you to contact us directly at feedback@endurancedirect.com so we can further investigate your case, address the misrepresentation you’ve mentioned and explore all available solutions to make this right for you.
Your feedback is crucial in helping us enhance our services and offerings. Thank you for bringing these matters to our attention, and we assure you of our steadfast commitment to improving the experiences of our valued customers as we strive to earn back your trust.
Thank you,The Endurance Team
Reviewed Oct. 30, 2025
Not a single star worth giving! After 11 months of payments 3 mechanical issues 2 should have been paid especially one that was engine related. The other motor/sensor in the automatic sliding door. When I first had the engine issue and claim was denied, I was going to cancel, hey Mr. ** convinced me on why I should stay... Today I understand why I will not want to stay, many mechanical shops do not have good things to say about Endurance! I've had to cancel lost my money, Sadly. Do your research. Find a good mechanic and pay for repairs, do not trust Warranty companies!!!
Hi Rajesh. Thank you for sharing your experience with us. We're really sorry to hear about the difficulties you've encountered with your coverage. It's disappointing to know that your claims, particularly the engine-related one, were denied, and that you were convinced to stay despite these challenges. We truly understand your dissatisfaction and the importance of addressing your concerns about the coverage experience you've had. At our company, we're committed to ensuring our customers receive the appropriate assistance and resolution they need. To further investigate this matter & discuss it specifically, please reach out to our team directly at feedback@endurancedirect.com. We genuinely appreciate the input customers like you provide, as it plays a crucial part in enhancing and regulating practices to serve better agreements securely ahead.
We hope to work towards a solution and regain your trust.
-The Endurance Team
Reviewed Oct. 30, 2025
SCAM! They don’t cover most of important repairs, they say all parts like headlights, water pump, thermostat, brake pads are considered maintenance and the owner is responsible to pay for all of those parts, labor and diagnostic. This is not what I was sold …. STAY AWAY or you will be disappointed and ripped off by a Company who sells you one thing and doesn’t commit to repair anything!
Hi Lauren. Thank you for sharing your feedback. We are sorry to hear about the issues with the repair coverage. We aim to provide transparency and are disappointed to learn that your experience didn’t align with our service commitments. Customer satisfaction and providing reliable support are important to us, so we’d like to investigate this matter thoroughly. Please contact us directly with your contract details at feedback@endurancedirect.com so that we can address your concerns effectively. We value every chance to improve and restore customer trust, and your feedback is valuable for refining our services. Thank you for giving us an opportunity to make amends.
-The Endurance Team
Reviewed Oct. 29, 2025
Wait times when you call in to file a claim at horrendous! I have waited for over 45 mins to speak to a representative. So I checked to see if the number was right and the person I spoke to, who thought I was calling for something other than a claim, quickly told me I had the wrong number and the only person that can help is a claim's representative so just shut up and wait. I will NEVER use endurance again.
Hi Charles. We're truly sorry to hear about your recent experience, and we appreciate you taking the time to bring this to our attention. Waiting such an extended period and then not receiving polite or appropriate service is not what we strive for at Endurance. We'd appreciate the chance to make this right and discuss your concerns in detail. If you're able, please contact us directly at feedback@endurancedirect.com so that we can deep dive into resolving this issue to ensure you receive the necessary assistance with courtesy and productivity. Your input informs our ability to enhance our interactions with loyal customers like you and points us towards necessary improvements. Thank you again for reaching out, and we hope to regain your trust in the near future.
-The Endurance Team
Reviewed Oct. 28, 2025
When I sold this policy, I was told I could take it to any authorized mechanic which included auto shops dealers sell on. Well dealers don’t want to deal with this problem Extended warranty companies and then you go to the shop and you’re getting billed extra because they don’t cover that part, they don’t cover electronic parts in the programming to make your vehicle work. As we all know we are learning quickly. Our vehicle is nothing more than a large computer, but they don’t wanna cover that. Do your best to go back to your dealer and purchase a warranty that is related to that manufacturer not an aftermarket one. Learn from others' mistakes not your own. Endurance islie and a scam.
Hi Mark. We genuinely apologize for the trouble and confusion you have experienced with your protection plan. It concerns us to learn about the difficulties with the coverage and restrictions you've faced, contrary to the promises made when the contract was sold. Fostering customer trust and offering clarity in what our plans include is paramount for us, and we deeply regret falling short of these expectations in your case.
We're interested in understanding the details better and addressing your specific concerns directly. Please consider reaching out to feedback@endurancedirect.com with your details so we can explore solutions that best accommodate you and provide a more resolutions-based path forward.
We sincerely value your feedback and hope to seize this opportunity to improve the services we offer our community.
Thank you for sharing your feedback,
The Endurance Team
Reviewed Oct. 28, 2025
The young lady that helped me on the phone was very helpful and I've been with Endurance since 2020 and I'm still with you and thank God nothing major has happened to my vehicle but I am covered for a couple more years. Thank you and have a blessed day and again young lady was very helpful.
Hi Tim! We're thrilled to hear about your positive experience with our team and to know you're happy with your coverage. It's amazing to have dedicated individuals assisting our valued customers, ensuring their needs are met with care. Thank you for being a loyal customer since 2020, and we're glad to be providing peace of mind. Should you ever have questions or need assistance, we're always here for you. Thank you again and have a blessed day.
- The Endurance Team
Reviewed Oct. 28, 2025
Today I contacted Endurance for an issue that needed to be corrected on my policy. I spoke with Ms. **. Account manager Ms. ** was very, very helpful, pleasant and knowledgeable. Thank you for having people that can really help.
Hi Leroy! Thank you for reaching out and sharing your positive experience with us. We're thrilled to hear that our team, specifically account manager Ms.**, provided you with the assistance you needed. We continuously strive to provide helpful, pleasant, and knowledgeable service, and we’ll let our team know they are making such an impact. Your kind words mean a lot. Please feel free to connect with us if needed. We're always here for you!
- The Endurance Team
Reviewed Oct. 28, 2025
NO! Just Do NOT purchase this! I have been without my car for 6 + weeks and it seems like they continue to try to find a way of getting out of paying to fix my vehicle. This has been a complete nightmare. No one calls us to update us. We are constantly having to call the customer service line just to see where we are at. We are to the point of getting a lawyer, and that's not even the type of people we are. It's just been that big of a runaround.
Hi Ranee. We’re extremely sorry to hear about your experience, and we understand how frustrating and distressing this situation has become. The delay in repairing your vehicle and lack of updates from our side does not meet our standards of service. We genuinely appreciate your feedback as it is essential for improving our communication efforts and services. Please reach out directly via feedback@endurancedirect.com to provide us with your contract details, so we can prioritize advancing a resolution that addresses your concerns promptly. Rest assured, we wish to make this right and restore your confidence in us.
Thank you,The Endurance Team
Reviewed Oct. 26, 2025
It wasn’t until recently that I gave Endurance a chance due to my car no longer being under its original warranty. Since I own a BMW, repairs can become quite costly, which is why this coverage was really appealing to me after I saw it advertised on TV. Before deciding, I researched two companies, and what set Endurance apart was the simplicity of their sign-up process. The representative I spoke with was incredibly concise and informative, providing a no-pressure experience.
The policy kicks in on November 9th and offers four years of coverage, although I appreciated that I only have to pay for three years. If asked by family or friends, I would certainly recommend Endurance—especially if they’re worried about expensive future repairs. This coverage offers peace of mind, particularly for someone like me who is retired and on a fixed income. If a major issue arises with my 2018 vehicle, I know I'm protected.
Hi Kathleen! Thank you for sharing your experience! We're thrilled to know that Endurance’s easy sign-up process and coverage options are serving you well, especially as someone with a BMW who looks for added protection on a fixed income. It's great to hear our representative provided a no-pressure, informative experience. We're committed to delivering peace of mind with our comprehensive plans and happy that we've met your expectations so far. If there’s anything further we can assist you with, please don't hesitate to reach out. We look forward to being there for any concerns that might arise in your vehicle’s future.
- The Endurance Team
Reviewed Oct. 26, 2025
Bought coverage from endurance warranty for 2 vehicles. When I signed up I told the rep I used my vehicle at times to deliver flowers for my business. After a few months I was checking the contract and he had signed me up for personal and it said it couldn't be used for business. I called back and it was rewritten as commercial. I believe some of what I had paid may have been credited to the new contract. Not sure. I bought this because it was like a savings plan because sooner or later I would need to do repairs and I wouldn't have to pay it all at one time because I had invested in this plan. Well. The transmission went out in one of my vehicles. I always maintain my cars but I could only locate one receipt for transmission work. There may have been another but I couldn't lay my hands on it at the time. They denied my claim.
If you buy your car brand new off the sales floor and have every receipt this may work but if your mechanic doesn't keep up with the car facts or you don't have a copy of every receipt, you will have thrown your money away. I would suggest putting it in a savings acct instead. I bought another vehicle and am going to have to scrap this one. Too bad because the engine is great, tires are great and I have replaced a lot of parts over the last few years. Do not recommend. They kept all my money and I received nothing but a hard time.
Hi Judi. Thank you for sharing your experience with us. We sincerely apologize for the balance of misunderstandings and difficulties you’ve faced concerning your transmission claim and plan details. It’s important that your plan functions in alignment with expectations conveyed during setup.
We want to look further into ensuring your individual concerns, including coverage details and how the situation developed, are resolved effectively. Please contact our team via feedback@endurancedirect.com with details so we can investigate thoroughly and find solutions to regain your trust.
- The Endurance Team
Reviewed Oct. 26, 2025
I am a rideshare driver and I signed up with Endurance because auto repairs can be costly. I wanted an extra layer of protection for my constant on-the-road needs. I signed up online and a representative followed up with me to finalize the policy. They seemed knowledgeable and were able to answer all my questions satisfactorily. Based on my current monthly payment of $181, the coverage seems reasonable and meets my expectations. The plan covers all necessary aspects, with basic maintenance being my responsibility, which is understandable.
Hi Juan! Thank you for sharing your experience with Endurance! We’re thrilled to hear that our team was able to provide the information you needed and that you find the coverage suitable for your life on the road. If you have any further questions or require assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 25, 2025
I tried Endurance Warranty after seeing a commercial and feeling the need to extend coverage due to increasing costs, including tariffs affecting car payments. What drew me to choose Endurance over others was their strong ratings compared to some companies that don't always deliver after you pay. My sign-up experience with them was positive; customer service was very accommodating and not pushy. When I faced financial constraints, they worked with me and offered a rate that I could comfortably manage, which impressed me. The representative was helpful when I requested a callback during a busy moment, showing great flexibility and understanding. Call Endurance, because they will give better service.
Hi Cynthia! Thank you for your fantastic review and for choosing Endurance. We're happy to hear about your positive enrollment experience and that our team could provide the flexible and accommodating service you were looking for. It's great to know that you found a rate that fit your budget during a busy time. We genuinely appreciate your support and sincerely hope to continue meeting your vehicle protection needs. Thanks for being a part of the Endurance family!
- The Endurance Team
Reviewed Oct. 25, 2025
After considering options for an extended warranty for my truck, I turned to Google and quickly came across Endurance, primarily based on a personal recommendation from my brother. My brother warned me about the potential repair hassles if anything went wrong without a warranty. So, I did some research, and Endurance stood out for its offerings.
My interaction with the customer service representative was commendable. I don't recall his name, but he was exceptionally helpful and transparent. He ensured I understood the terms, especially concerning modifications that might void the warranty, a concern I had due to past issues with my previous truck. The representative’s clear explanations gave me confidence in their service.
While speaking to my fiancée, I remarked how my experience with Endurance was significantly better than the other warranty provider we had. Many reviews I read also praised Endurance, with negative comments mainly from those who unfortunately voided their warranties without proper knowledge. This transparency and support I felt assured me of my decision, and I believe others should know of Endurance's quality service.
Overall, based on the quality of information, service, and their reputation, I don't hesitate to recommend them. They deserve recognition for the clarity and support they provide to their customers.
Hi Christopher! Thank you so much for sharing your thoughtful review and for recommending us! It's great to hear about your positive experience with our customer service representative, and we're pleased you found clarity in our offerings and terms. Providing transparent communication and quality service are top priorities for us. If there's anything else we can assist with, please don't hesitate to reach out. Welcome to the Endurance family, we’re thankful to have your trust.
- The Endurance Team
Reviewed Oct. 25, 2025
The sign-up process at Endurance was smooth and quick, with everything clearly explained to me. I've had their coverage for about a month now, and while I haven't needed to make any claims, the coverage and costs are good. From my initial experience, including interactions with customer service, I found everything satisfactory.
Hi Rodney! Thank you so much for your fantastic feedback. We are thrilled to hear that your sign-up process with Endurance was smooth and that everything has been satisfactory so far. Maintaining clear and efficient communication is of utmost importance to us. If you ever need to make a claim or have any questions in the future, please don’t hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed Oct. 25, 2025
I wanted something comprehensive as we have two recently paid-off vehicles and a history of keeping cars for a long time. Without coverage, a previous car's transmission failure cost us quite a bit, so affordability and getting the coverage we need were major deciding factors for choosing Endurance.
I looked into five companies, but Endurance stood out, especially because of the easy sign-up process I experienced. While managing a busy day, the team was quick to facilitate the process over the phone in under 15 minutes, which made it all the more convenient. The representative I spoke with was informative, assuring me that the coverage activates after either 1,000 miles or a month, over a five-year period, although I'd be paying for three of those years.
Despite various perks like roadside assistance, it truly was the comprehensive coverage and price that sealed the deal for me. Particularly, the fear of a hefty car repair bill led us to prioritize these aspects over other benefits like car rentals or hotel coverages.
Hi Gary! We're happy to hear about your positive experience with Endurance. It's fantastic that our comprehensive coverage and easy sign-up process stood out to you among several options. We aim to offer protection and convenience, which align seamlessly in your feedback. Thank you for trusting us to provide the assurance and affordability you essential for your valuable vehicles. If there’s ever anything more we can do to enhance your experience, please get in touch. Enjoy peace of mind on your auto journey!
- The Endurance Team
Reviewed Oct. 25, 2025
Endurance Auto Warranty was ranked number one by Consumer Prices and everything clicked well during my interaction with the rep from Endurance. I previously had a warranty for a Maxima about six or seven years ago, and it worked out well for me, providing peace of mind against expensive car repair costs which can run into thousands. Having a plan in place helps manage these unexpected expenses and keeps us on track with our savings goals, which was important for both me and my wife.
I set up our plan online with Endurance and appreciated the thorough process as the reps asked about twenty to thirty questions regarding the car's details and our driving habits. Everything was straightforward, and even though the warranty coverage sometimes overlaps with what we already had for the tires, it offers extra protection. I liked how my questions about the coverage were fully answered, and I found the price reasonable compared to my former warranty experience.
The setup process was smooth, and I would rate it a 5 for how easy it was to get everything ready. Although I’d appreciate more clarity on the payment schedule; I expect I'll be notified via email. Regarding customer service, the representative I dealt with was very helpful and thorough. When it comes to pricing, I’d give it a 3 since costs generally have gone up considerably since I last bought such a plan.
Endurance has made things largely convenient for us so far, and I'm grateful I haven't dealt with major issues.
Hi Donald! Thank you so much for sharing such a detailed review! We're happy to hear that your experience with Endurance has been positive and reassuring. Our goal is to provide peace of mind by ensuring your vehicle's protection aligns with your needs, and we're pleased the setup process and customer service reflected that. Your feedback regarding online setup complexity and understanding payment structures is valuable, and we’re committed to making this information as clear and accessible as possible.
Should you have any additional questions or need further clarification on your payment schedule, please don't hesitate to contact us. We're here to assist you and continue earning your trust and satisfaction.
Thank you for choosing Endurance, and we look forward to continuing to support you and your family's protection needs.
- The Endurance Team
Reviewed Oct. 25, 2025
I took my 2017 Nissan Murano to the dealer for a noise. It was diagnosed having a bad transfer case. Dealer also discovered it had some minor front end work that was need. Endurance sent out an inspector that reviewed the case. They used every excuse not to pay for the transfer case. Only ended up paying for the front end repair. The vehicle I purchased was used. Was not aware of the issue it had in the past. Completely not satisfied with endurance. They sell you the warranty but when it’s time to pay they won’t.
Hi Gennady. Thank you for bringing this to our attention. We’re sorry to hear about your experience with your claim. Our aim is to provide excellent service and thorough explanations of coverage, and it's evident we did not meet that goal for you, particularly regarding your vehicle's transfer case issue. We understand how crucial the seamless operation of coverage is when unexpected repairs arise.
Please reach out directly to our team at feedback@endurancedirect.com with your details, so we can investigate your claim further and address your specific concerns. Your satisfaction is important to us, and we appreciate the opportunity to work towards a resolution.
Thank you for your patience and feedback.
Sincerely,The Endurance Team
Reviewed Oct. 25, 2025
I went with Endurance when I encountered issues with my former provider, CarShield. My friend had recommended Endurance to me after having a positive experience, so that gave me confidence in making the switch.
My sign-up experience with Endurance was smooth and informative. The representative spent about 35 to 40 minutes with me on the phone, thoroughly explaining every aspect of the coverage. He answered all my questions with clarity, making the process neat and engaging.
One major concern for me was how the CarShield wouldn’t cover diagnostic checks, which often left me feeling unsure about my vehicle's issues and incurred additional out-of-pocket expenses. Endurance, on the other hand, impressed me with its inclusive coverage, paying for diagnostic checks and part replacements. Plus, I can choose where to get my car fixed, unlike my previous provider, who was not favored by many dealerships.
I'd recommend Endurance for their comprehensive bumper-to-bumper coverage, a real value for money.
Hi Calvin! Thank you for sharing your positive experience with Endurance! We're thrilled your sign-up process was smooth and that our representative could satisfactorily address all your questions. Covering diagnostic checks can indeed provide that much-needed peace of mind and alleviate out-of-pocket expenses, and we're happy Endurance has exceeded your expectations here. We're grateful for your recommendation and are excited to meet your service expectations now and in the future. Should you have any more questions or need assistance, please don't hesitate to reach out. Safe driving with your Endurance coverage!
- The Endurance Team
Reviewed Oct. 25, 2025
UPDATED ON 11/5/2025: After quoting me $9500 for a motor, with the warranty company paying some, dealership paying some and me paying some, they are trying to put in a used engine. Online quotes for VW Motors range from $3000 - $5000. NEVER USE THIS COMPANY!!!!
ORIGINAL REVIEW: Bought a $2753 warranty on the 2017 VW I bought. It had a ticking noise, dealer said it all checked out, normal VW sound. Just to be safe I bought the warranty they said would cover everything. Now, after complaining of oil comsumption many times and them stating they couldn't find an issue, they say I need a new engine that they are not covering. Had all the expensive oil changes so I wouldn't void the warranty. Beware of scam, it's a rip-off.
Hi Steve. We are genuinely sorry to hear about the challenges you're facing with your coverage and the frustration it has caused. Our mission is to provide support and follow through on the coverage included in your plan. It’s important for us to address any miscommunications, especially when it involves such significant repairs.
Please contact us directly via feedback@endurancedirect.com so we can better understand your specific situation and determine an appropriate way to assist you. We value your feedback and want to resolve this urgently.
Thank you for bringing this matter to our attention. We look forward to making things right.
-The Endurance Team
Reviewed Oct. 25, 2025
The initial sign-up process at Endurance was quite straightforward; I got an online quote and a representative called me to complete the process. I appreciated their offer of a $300 discount, which seemed like a good deal.
Overall, I'm satisfied with the sign-up process and the discount offered, and I'm hopeful that if I ever need to use the warranty service, it'll be as efficient as I've been told.
Hi Bill! Thank you so much for sharing your experience with Endurance. We’re happy to hear that the sign-up process went smoothly and that you appreciated the $300 discount. We’re committed to delivering efficient service, and if you ever need us, we're here to help.
- The Endurance Team
Reviewed Oct. 25, 2025
The sign-up process with Endurance was straightforward, and the representative was polite and helpful, explaining everything I needed to know.
I opted for an extended warranty primarily because I want to avoid unplanned expenses for future vehicle repairs. Being prepared for mechanical issues is important to me, and I hope I've made the right choice with Endurance.
Hi Manibe! We're thrilled to hear about your smooth sign-up experience with Endurance and appreciate your decision to go with us for your vehicle’s peace of mind. Ensuring our customers have a comprehensive and comfortable protection plan as an alternative to unforeseen vehicle repair costs is always our top priority. Thank you for choosing Endurance; we are here for you whenever you need assistance.
- The Endurance Team
Reviewed Oct. 25, 2025
I was overwhelmed by calls from different companies, but Endurance stood out for its professional and helpful approach. Their representatives explained things clearly, unlike some others who resorted to negative tactics about competitors.
Before signing up, I had a warranty with another company, which cost $185 a month. With Endurance, my payment is approximately $149 monthly, offering more competitive pricing for top-notch coverage. Given that I own a Genesis, which is equipped with advanced technology, I wanted comprehensive coverage. Endurance delivered precisely that, reassuring me they had covered everything essential.
The smooth and professional signup process was commendable. Every interaction with their team was positive, reaffirming my decision to switch.
Hi Ronald. Thank you for sharing your positive experience with Endurance! We are thrilled to hear that our professional and transparent approach made a lasting impression on you. We're glad that our pricing and comprehensive coverage met your needs, especially for your advanced Genesis vehicle. It's great to know that our team provided clear explanations during your interactions, leading to a seamless and positive signup process. We're here for any further assistance you may need and appreciate your trust in us.
- The Endurance Team
Reviewed Oct. 25, 2025
I was prompted to secure a warranty for a used car and, after contemplating my choices, landed on Endurance over others. We got in touch with one of their representatives based in Arkansas who seemed highly knowledgeable and addressed all our questions comprehensively. What really stood out to me was the fact that our coverage surpassed what we initially expected. They provided some additional features including a $300 reduction, along with a free one-year premium, which was a pleasant surprise. Also, the cost was under the budget we had set for ourselves. This was a huge win, especially because we had considered other warranties but none matched the offerings and affordability of Endurance.
Hi Billy! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our team in Arkansas provided you with the exceptional service and coverage you were hoping for, along with pleasant surprises like the added $300 reduction and a free one-year premium. It feels fantastic to know it was a win-win for both the coverage offered and the affordability with your budget plans. We look forward to continuing to meet your expectations and are always here to help with any further questions.
- The Endurance Team
Reviewed Oct. 24, 2025
My daughter has Endurance and told me about it. My main reason for choosing the extended coverage was to ensure protection for my car, which I deemed necessary. The sign-up process was incredibly smooth and satisfying. The representative I interacted with was excellent and communicated everything clearly. I felt the entire experience of signing up was seamless, and I was more than satisfied with the assistance I received. I would definitely recommend it to my friends and family. I told them to try it out as I've decided to put my other car under the same coverage.
Hi Linda! Thank you for sharing your positive experience with the Endurance team! We're thrilled to hear that our representatives were able to provide you with a seamless and enjoyable sign-up process, and it's great to know you're planning to extend the coverage to your other car. Recommendations are the highest compliment we can receive, and we truly appreciate you spreading the word. If you've any more questions or need assistance, we’re here to help!
- The Endurance Team
Reviewed Oct. 24, 2025
The relentless calls from other companies pushed me toward Endurance, who seemed more considerate of my time. During sign-up, the customer service I received was impressive. The representative was skilled and attentive, ensuring a smooth process. This positive experience left me with no suggestions for improvement. Overall, the service was excellent, and I would highly recommend them to anyone considering a warranty policy for their vehicles.
Hi Ken! Thank you for choosing Endurance and sharing your positive experience with our customer service team. We’re thrilled to hear that our representative was able to provide you with a smooth and attentive sign-up process. We truly appreciate your recommendation and are happy to have you as part of the Endurance family. If you ever have questions or need assistance, please feel free to reach out. Enjoy the peace of mind with your protection plan!
– The Endurance Team
Reviewed Oct. 24, 2025
I have seen several commercials from Endurance Warranty. I have a vehicle that has 150,000 miles on it, and it's 11 years old. I called and asked if they cover that, and they said yes. The sign-up process was straightforward; just a quick phone Q&A followed by receiving the contract via email. I didn't have many questions since the representative explained everything very clearly and was impressively knowledgeable. I haven't been involved with them long enough to recommend the service to friends or family, but so far, my experience with the sign-up has been smooth. The program is set to activate after at least 30 days and 1,000 additional miles beyond my current mileage.
Hi Stephen! Thank you for sharing your experience with Endurance. We’re thrilled to hear that signing up was simple and that our representative provided clear explanations and support. It’s great to know the program meets your needs, and we look forward to continuing to provide you with excellent service as your contract takes effect. If there’s anything else you need, please feel free to reach out anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
When I reached out to the Endurance customer service, it was evidently a smooth experience. I needed assistance regarding my truck, and even though I wasn't talking directly to Endurance, the representative conveyed an understanding and friendly demeanor.
Although I'm yet to solve my truck's issue through them, the initial contact left a positive impression. They were attentive and patient when discussing my concerns and what needed addressing.
Overall, based on my interaction so far, their customer service seems commendable, and I’m optimistic about resolving my warranty needs with their help.
Hi Joseph! Thank you so much for sharing your encouraging experience with our customer service team! We're thrilled to know that our representative was both understanding and helpful. It's great to hear that the initial interaction left you with confidence in our services. Please don't hesitate to reach out again—our team is eager to continue providing you with the support you need.
- The Endurance Team
Reviewed Oct. 24, 2025
I tried Endurance Warranty after seeing their ad on TV. The customer service when I signed up was very good, and the representative was quite helpful throughout the process. I haven't had a chance to use the warranty yet, but my initial interactions were positive. I would love them to send paper work containing my policy number information. I don't have a printer to print it off my email.
Hi Rosanne! Thank you for sharing your experience with us. We’re thrilled to hear that our customer service team made a great impression during your sign-up, and that's as you embark on this journey with Endurance. We completely understand the importance of having hard copies of your contract. Please feel free to reach out to our team at feedback@endurancedirect.com, and we’d be happy to assist in mailing the necessary paperwork to you.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed Oct. 24, 2025
My experience during the sign-up process was positive, predominantly due to their competitive rates compared to my previous provider.
The affordability aspect was the primary factor in my decision. I appreciate Endurance's efforts to offer a cheaper rate and hope they continue to maintain this competitive pricing. In terms of improvements, keeping rates low would significantly enhance the customer experience for me.
Though I haven't utilized their services extensively so far, this initial interaction leaves me optimistic. From my perspective, it was a pleasant start with Endurance.
Hi Helen! Thank you for sharing your feedback with us. We're thrilled to hear that our competitive rates were a key factor in your initial decision to choose Endurance. We appreciate your trust and are glad our pricing meets your expectations. We'll strive to maintain these competitive rates as we aim to continually enhance the customer experience. If you have any further questions, please don't hesitate to reach out. We're excited about the opportunity to serve you in the future!
- The Endurance Team
Reviewed Oct. 24, 2025
I had recently purchased a used car with relatively low mileage—around 70,000 miles. Since this was intended to be a travel vehicle, I wanted additional peace of mind without splurging on a new car. The prospect of having mechanical issues covered was appealing, and when I assessed the pricing, it seemed reasonable compared to the coverage it offered.
The initial sign-up experience was quite positive. The customer service representative was professional and business-like, which I appreciated. They were accommodating and made the process seamless. While I've had numerous experiences with purchases over the years, the initial experience with Endurance certainly stood out. However, my lingering concern is more about the long-term service—will I face a hassle or endless bureaucracy when I need to utilize the warranty? Time will tell, but based on the initial purchase experience, I'd rate it highly.
Hi Joseph! Thank you for taking the time to share your positive experience with your recent purchase. It's fantastic to know that our customer service provided a seamless and professional sign-up process. We're happy to hear about your satisfaction with the peace of mind our coverage offers. We understand the importance of reliable long-term service, and we're committed to supporting you beyond the initial experience. Should the need arise, our team will strive to address any future claims with efficiency. Please feel free to connect with us any time you need, and thanks once again for being a valued customer!
- The Endurance Team
Reviewed Oct. 24, 2025
My mom mentioned Endurance Warranty and encouraged me to consider an extended warranty for my truck. The sign-up process was straightforward. The representative who handled my application was knowledgeable and quite helpful, explaining the plan details thoroughly and ensuring I understood what would be covered. What stood out to me about the representative was both their extensive knowledge and genuine willingness to assist me. They inquired about any current vehicle issues, to which I replied that there were none at the moment. I just wanna be better prepared in case anything happened. The amount of coverage that is provided is well worth what I pay for, especially when those large repairs come in.
Hi Sylvia! Thank you for sharing your experience with us! We're thrilled to hear that our team was able to assist you efficiently and provide a clear understanding of our coverage plans. It’s great to know you feel well-prepared and satisfied with the value your plan offers. If you have any more questions or need further assistance, please don’t hesitate to reach out. Your satisfaction is our top priority!
- The Endurance Team
Reviewed Oct. 24, 2025
I own a used cargo van that hit the 100,000-mile mark. I knew that with high mileage, certain under-the-hood issues could arise, and being on the road often, I wanted to ensure I was covered. Signing up for Endurance's warranty was straightforward; the rep who helped me was excellent and made the process smooth.
I decided to go with the bumper-to-bumper coverage, ensuring comprehensive protection for my vehicle.
Overall, I'm very satisfied with my experience with Endurance. Their customer service is top-notch, making it easy to recommend them to others.
Hi La Sonya! Thank you for sharing your positive experience with us! We're happy to hear that you found value in our services and that the process was uncomplicated with the assistance of our representative. Knowing that you feel covered and satisfied truly means a lot to us. If you ever need any further assistance or have more feedback, please feel free to reach out. We're always here to help and support our customers.
-The Endurance Team
Reviewed Oct. 24, 2025
Chris was very helpful and professional. He did everything he said he would and helped me get the best plan for me. Chris made it an easy process to get coverage for the pre -owned vehicle we purchased. Hopefully we don't need to use the plan but it is there if we do.
Hi Dawn! Thank you for taking the time to share your experience with us. We're happy to hear Chris was helpful and provided professional assistance in finding the best plan for your vehicle. It's great that he made the process easy and reassuring for you. We're here to support you if you need to use your coverage. We appreciate your trust in us!
- The Endurance Team
Reviewed Oct. 24, 2025
I'm happy with the warranty from Endurance. It was under me. But I'm now 87 years old. I don't drive anymore. The car is already under my son. It is still being drafted from my checking account, which is the original plan that we have with Endurance 10 years ago. I'm happy with what I got. That's why we renewed it before it expired. Though we haven't had to make any claims yet, our interactions with the customer service team have always been positive.
Hi Erlinda! It's great to hear that you've had a positive experience with Endurance over the years and that our coverage and customer service have provided you the satisfaction you're looking for. We're grateful for your loyalty and trust in bringing peace of mind for your vehicle. It's valuable to us to know that your interactions with our team have always made a positive impression, and rest assured, we're here anytime should you need assistance, especially with any account or plan modifications. Feel free to reach out at any point. Thank you for being part of the Endurance family!
- The Endurance Team
Reviewed Oct. 24, 2025
What convinced me to choose Endurance was a conversation with a rep who provided all the essential information I needed. He offered a variety of options, particularly concerning pricing, which made me feel comfortable with my decision. Since then, despite receiving offers from other companies, I've been content with sticking to my choice.
The rep I spoke with was very professional and I appreciated the coverage options we discussed. Overall, I've been satisfied with their service and would recommend them to others.
Hi James! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative was able to provide you with all the essential information and pricing options that made you comfortable with your decision. It's fantastic to know that you're content with sticking to Endurance, even when presented with offers from other companies. We appreciate your recommendation and look forward to continuing to provide great service.
- The Endurance Team
Reviewed Oct. 24, 2025
The signing-up process with Endurance was quite straightforward. I did everything over the phone, and the interaction with the sales representative was smooth. They explained everything well, making it easy for me to understand. It's been just two weeks since I joined, but so far, the experience has been hassle-free. The process of providing the necessary information was seamless. Overall, based on the sign-up experience, I would rate it quite high on ease.
Hi Darvin! Thank you for sharing your positive experience with Endurance. We're happy to hear that the sign-up process was straightforward and that our sales representative was able to provide a smooth and clear interaction. It’s great to know that your initial experience has been hassle-free. If you ever need further assistance, we’re just a call away.
- The Endurance Team
Reviewed Oct. 24, 2025
My interaction with their customer service was straightforward and satisfactory. Overall, I would rate my experience with Endurance a 5, indicating a strong recommendation.
Hi Adolph! Thank you for sharing your feedback, and we're thrilled to hear about your positive experience with our customer service! We strive to ensure each interaction meets our high standards. Please reach out if you ever need assistance; we're here for you anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
The customer service I received during the sign-up was excellent. I was pleasantly surprised by how smoothly the process went and the helpfulness of the representative.
Even though I've only been with them for a few weeks, everything has gone well so far. There haven't been any issues, and it appears to be a solid choice from what I can tell. While there's a bit of a waiting period—around a month, I believe—before full coverage begins, my outlook remains positive. I'm continuing to investigate on my own, just to be thorough, but I feel content with my decision to go with Endurance. Overall, my experience has been great, and I would confidently recommend them to a friend.
Hi Dennis! I'm thrilled to hear about your positive experience with our customer service during the sign-up process! It's fantastic to know that everything has been going smoothly and you’ve been satisfied with the support provided. We greatly value your trust in us and we’re here to continue offering the reliable service you expect. Should any needs arise, please don’t hesitate to reach out. We appreciate your confidence in recommending us to others!
- The Endurance Team
Reviewed Oct. 24, 2025
We got a couple of brochures and saw Endurance a couple of times on TV, and we wanted to give them a try. My wife and I interacted with a representative who was extremely helpful over the phone, ensuring we understood all aspects of the extended coverage. Although I was busy with work when they called, I found time to go through their quick process. The representative, whose name I believe was Alex, patiently clarified all our questions, and the interaction left us feeling confident in our decision.
Hi Johnny! Thank you so much for sharing your story! We're thrilled to hear that our representative provided exceptional support and that you feel confident with your new coverage. Your feedback reminds us why customer education and satisfaction are our top priorities, and we're happy the process was smooth for you. If there's anything else you need, we're always here to assist.
- The Endurance Team
Reviewed Oct. 24, 2025
I've seen a lot of commercials for Endurance and people were talking about it on the internet. Then, I looked up leading auto warranty options and Endurance stood out. So, I decided to go with them. The service I received during signup was excellent; the representative was knowledgeable, and, significantly, the pricing fit well within my budget. Last year, the rates for warranty insurance were just too high. Giving up then, I decided to give it another shot, and I'm glad I did because Endurance's offer was much more affordable. Overall, my signup experience was outstanding, and I would absolutely recommend Endurance to anyone considering an auto warranty.
Hi Daniel! Thank you for choosing Endurance and taking the time to share your experience with us! We are thrilled to hear that our service team exceeded your expectations and provided you with an affordable and seamless sign-up experience. Ensuring our plans meet our customers' needs and budgets is at the heart of what we do. Your recommendation means a lot to us, and we look forward to continuing to serve you with excellence.
- The Endurance Team
Reviewed Oct. 24, 2025
I saw the advertisement for Endurance on TV and when I called to set up my policy, I experienced very good customer service. The representative who assisted me was extremely helpful and explained everything clearly. My experience was satisfactory to the point that I would recommend their service to others.
Hi Wily! Thank you for sharing your positive experience with our team! We're happy to hear that our representative was able to assist you effectively and make your sign-up process smooth. Your recommendation means a lot to us. Should you need any additional support or have any questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 24, 2025
I did a little research online and liked the ease of dealing directly with the mechanics or the repair facility and Endurance. My wife and I decided to keep our Infiniti in great condition for a few more years, and having a warranty coverage is cheaper than purchasing a new car with monthly payments.
The sign-up process was straightforward; I initially did it online but eventually received a call to finalize everything over the phone. Regarding customer service during sign-up, I found it to be quite efficient, which was a relief. I rated my entire experience with Endurance highly, including the warranty itself, even though I hope I won't have to use it.
I was also impressed by the pricing, which seemed reasonable, and I appreciated the structure of paying up before the warranty term ends. Overall, my experience with Endurance Warranty has been positive, and I'm happy with my decision.
Hi David! Thank you for such a positive review! We're happy to hear that you found our sign-up process efficient and that you appreciated the chance to have direct communication with our team. Keeping your Infiniti in excellent condition is definitely a smart choice, and it's great to hear you're happy with our coverage options and pricing structure. If there's anything else you need or any further questions, please feel free to reach out. We're here to ensure you and your vehicle are well supported.
- The Endurance Team
Reviewed Oct. 24, 2025
The sign-up process left a positive impression on me mainly because of the excellent customer service. The representative I spoke with was friendly, knowledgeable, and very helpful. She made everything easy to understand and was genuinely professional.
I received the information pack as expected, though I misplaced it at first. Fortunately, they are sending me another copy. It was nice to know I could easily get another one when needed.
Overall, I would rate my experience with signing up as exemplary. I feel like I'm in good hands with Endurance Warranty and appreciate the support they provide.
Hi Gloria! We're pleased to hear about your exceptional sign-up experience with Endurance! Thank you for the positive feedback about our customer service team. It’s fantastic to know you felt supported and are in good hands with us. Please feel free to reach out anytime you need help—appreciative of your patience as well.
- The Endurance Team
Reviewed Oct. 24, 2025
I was attracted by Endurance's competitive pricing and comprehensive services compared to other warranty companies. The signup process was incredibly straightforward, which made the initiation quite pleasant. Online contact was followed by a seamless phone call, ensuring clarity and support throughout. I found the process remarkably simple, and the customer service provided during this stage was excellent. Overall, the pricing is competitive, and I've felt that each step was customer-friendly and streamlined.
Hi Julius! Thank you for sharing your experience with us! We're thrilled to hear that our competitive pricing and streamlined signup process met your needs. It's great to know that our team could provide clarity and support throughout the process. We always strive to deliver customer-friendly service, and it's gratifying to see these efforts reflected in your comments. If you need any further assistance, we're just a call away.
- The Endurance Team
Reviewed Oct. 24, 2025
I live next door to a mechanic, and hearing her talk about the prices, I'd have to buy a bicycle if anything happens to my car. I looked for an extended warranty coverage, and the price and the payment plan got me interested with Endurance. I called their number and the gentleman was very professional and knowledgeable. I'm old and people my age need things explained more, but he took his time and explained everything to me. He told me the payment would be $142 a month. I've been recommending Endurance to all my friends. It's affordable.
Hi Norma! Thank you for sharing your positive experience with Endurance! We're happy to hear that our customer service team provided clear information and made you feel valued. It's fantastic that you find our coverage affordable and are recommending us to your friends. We look forward to continuing to provide you with top-notch service. If you have any other questions, please feel free to reach out anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
I had Endurance years ago through Lexus. When my Lexus warranty run out, they recommended Endurance. Recently, I went through the process of signing up for a policy with them. The customer service representative was very patient, especially since the call caught me off guard. He kindly waited while I gathered information like my VIN number.
While the representative was patient and good, there were some things he didn't mention. I still had to look up a detailed list online of what's covered or not, as he didn't provide this. The advertisement talks about a $300 deduction for signing up and additional coverage, but these weren't mentioned during the process.
Although I was initially drawn to Endurance, I'm reconsidering if I will stick with it because of the pricing, which is about $159. Overall, I'd say my experience was average.
Hi Wayne! Thank you for taking the time to share your experience with us. We’re happy to hear that you found our customer service representative to be patient and helpful during your interaction. We appreciate your feedback regarding the need for more detailed information and pricing clarity. Your insights are invaluable to us as they help identify areas where we can enhance our services. If you have any additional questions or need further clarification about your coverage, please don't hesitate to reach out to us. We are here to assist and support you in any way we can.
Thank you,The Endurance Team
Reviewed Oct. 24, 2025
Signing up for the policy was a seamless process thanks to knowledgeable customer service representatives. Everything went smoothly, and I can't think of anything that could have improved the experience. I’m definitely satisfied with the service and would recommend them to others.
Hi Glenn! We are thrilled to hear about your seamless sign-up experience and appreciate your kind words about our customer service team. Thank you for recommending us! If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here for you!
- The Endurance Team
Reviewed Oct. 24, 2025
The renewal process was straightforward, and I was impressed by how the representative explained everything clearly and effectively. The customer service was excellent too, and I can't think of anything they could have improved during our interaction. Overall, I was very satisfied with the entire experience.
Hi Carl! We’re thrilled to hear about your positive experience with us, and it’s great to know the renewal process and customer service met your expectations. We strive to offer clear and effective communication, so your feedback makes us proud. If you ever need any further assistance, we're always here to help!
- The Endurance Team
Reviewed Oct. 24, 2025
Based on the positive information I found in my research, I felt comfortable with Endurance. The sign-up process was straightforward and conducted over the phone, where the representative answered all my queries satisfactorily.
My experience with Endurance has been smooth and far beyond just satisfactory; it aligns perfectly with what I was looking for in a warranty provider. The coverage offered meets my expectations relative to the cost, proving it a good value. Overall, I’m genuinely pleased with the service and would confidently rate my experience highly.
Hi Ronald! Thank you for sharing your positive experience with Endurance. We’re thrilled to know that our sign-up process and the service provided exceeded your expectations. Our goal is to always offer valuable coverage tailored to our customers' needs. Should you have any other questions or require further support, please feel free to reach out. We're here for you!
- The Endurance Team
Reviewed Oct. 24, 2025
Before buying my truck, I reached out to inquire about the warranty options, though at that point, I didn't have all the vehicle details required to really move forward. Once I had everything, the sign-up process with Endurance was straightforward.
The representative I worked with was excellent. She answered all my questions with professionalism and politeness, making the process really pleasant. It made me feel at ease and assured that I was making the right decision regarding my vehicle's protection.
One of the biggest factors for my decision was how affordable the plan was. After considering other options, the price offered by Endurance Warranty was very compelling. My overall experience with them, thus far, has been satisfying.
In the past, I've always opted for extended warranties for my vehicles. It gives me peace of mind knowing that there's an additional layer of protection.
Hi Jim! Thank you for sharing your positive experience! We're thrilled to hear that our representative was able to assist you with professionalism and kindness, ensuring a smooth sign-up process and helping you find a cost-effective protection plan for your vehicle. Knowing you've chosen a decision that brings you peace of mind is truly rewarding. We appreciate your trust in Endurance and look forward to continuing to support your automotive needs!
- The Endurance Team
Reviewed Oct. 24, 2025
I recently got a new truck and my family encouraged me to get some protection. The representative who helped me sign up over the phone was knowledgeable and very helpful. He explained everything clearly, which made the process smooth.
However, I'm facing some second thoughts after reading many negative reviews online. Many complaints suggest their claims were denied without valid reasons, just causing frustration. There are mentions of a class action lawsuit against Endurance for this issue, which is unsettling.
While the representative was professional and did an excellent job signing me up, I still have my concerns. It’s crucial for me to find genuine experiences online where Endurance has followed through and provided the coverage they promise. If I don't find reassurance soon, I might consider switching to another company like Fidelity.
Hi Travis! Thank you for sharing your thoughts and initial positive experience with our team. We're happy to hear that the sign-up process was smooth thanks to our representative's assistance. We understand your reluctance given some of the reviews you've come across lately. Please know that all customer concerns are taken seriously, and item-specific feedback helps us evaluate and improve processes consistently.
To reassure you, Endurance is committed to honoring its promises and extending genuine experiences for all policyholders. We conduct regular reviews and checks to maintain the high service quality we stand for and investigate any case narratives that propose repeated inconveniences. We’re eager to find a comfortable resolve and ensure you're aligned with real endorsing testimonials.
Please feel free to follow up with any doubts you might have or queries concerning claims. We are eager to exceed your expectations and earn your trust. Thank you!
- The Endurance Team
Reviewed Oct. 24, 2025
When I signed up with Endurance Auto Warranty, the process was straightforward, and I chose to call their representative to guide me through it. The representative was helpful and easy to deal with, making the experience quite smooth. Although I haven't had the opportunity to file a claim yet, I appreciate the clarity in communication during the enrollment phase. Overall, my initial experience with the sign-up process was positive, giving me confidence in Endurance Auto Warranty.
Hi Richard! Thank you for sharing your experience with us. We're thrilled to hear that the sign-up process was smooth and that our representative was able to assist you efficiently, instilling confidence in our service. We strive to provide clear communication and accessibility, so it's great to see it reflected in your feedback. Should you have any further questions or need assistance in the future, please do not hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Oct. 24, 2025
The initial signup process was straightforward; the agent I spoke with was quite knowledgeable and handled my queries well. I found this level of expertise and politeness very reassuring.
The program covers me after I’ve driven a thousand miles from the point of purchase.
As someone who drives a diesel truck, the cost of potential repairs can be daunting, so additional coverage was a practical choice for me.
One aspect I wasn't too satisfied with was the lack of an identification card or welcome package, which were promised but never received. Without these, I feel unprepared if something does occur, as I'm unsure how to contact Endurance directly.
I have set my payments on auto-pay. In summary, while my interactions so far have been positive in terms of service, there are some logistical improvements I'd like to see from Endurance.
Hi Mike! Thank you for taking the time to share your experience with us. We're pleased to hear about the straightforward signup process and that our agent was knowledgeable in addressing your queries, giving you confidence in your choice. It's great to know that you see practical value in the additional coverage for your diesel truck given the potential costs involved.
We apologize for the inconvenience caused by the lack of a welcome package and identification card. Lack of these materials can certainly lead to a sense of being unprepared, especially in urgent situations. Please know that ensuring you feel adequately supported is important to us. We invite you to reach out directly via feedback@endurancedirect.com so we can resolve this issue and provide the information you need for peace of mind.
We appreciate your feedback about the positive aspects of our service. Rest assured we are committed to making logistical improvements for a seamless customer experience. If there's anything more we can assist with, please let us know. Thank you for choosing Endurance!
– The Endurance Team
Reviewed Oct. 24, 2025
When I connected with the representative over the phone, they were exceptional. The level of detail and patience they showed was remarkable. They walked me through all my questions and took the time to provide thorough explanations. Even when I required further clarification, they remained patient and accommodating, which was something I truly appreciated.
Everything was straightforward and transparent.
Overall, I would gladly give my experience a top score due to the efficient service and attention to detail provided during the sign-up process.
Hi Sharon! Thank you so much for sharing your positive experience! We're thrilled to hear that our representative made the process so pleasant for you, taking the time to explain everything clearly and thoroughly. We're glad everything was transparent and efficient during your sign-up. Your satisfaction is our top priority, and your kind feedback is greatly appreciated. If you have any more questions, please feel free to reach out anytime!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
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