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About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
Pros & Cons
Pros
- Long repayment schedules
- Some plans are transferable
- No broker or intermediary
- Extends coverage to older cars
Cons
- Limited rental car reimbursements
- No corrosion coverage
Bottom Line
Endurance Warranty’s six plans offer a variety of coverages to fit different situations. Average plan costs are middling, but the company’s coverage options and customer service make it worthwhile.
Endurance Auto Warranty Reviews
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The reps went through a lot of quotes with me and really explained it well to me. I used my warranty for the first time when my car alternator went out. I called it in, then they explained to me what to do. When I called around for a shop, a majority of the shops didn't know anything about Endurance. I took my car to Kia and I was scared to take my car there because I didn't think they will fix it. Still, I gave them the information off the card Endurance gave in my email, then the shop called them and did everything. Everything went lovely.
The only process that got me confused was about the rental. My car was going to the shop and I didn't know if Endurance processes rentals. I was gonna look into the handbook they gave me, but I never had a chance. Other than that, Endurance was great and I would recommend friends to go with the service 'cause I had never had a bad experience yet.
Welcome to the Endurance Family!
Thank you very much for voicing your positive sign-up and claims experiences with the company. We look forward to having you as a customer for many years to come.
- The Endurance Team
Endurance had been sending me information and I finally decided to sit down and look at it. Their customer service was good in terms of their overall knowledge. There was a 30-day requirement before I could use the warranty. Other than that, Endurance did a pretty good job.
Hi, Jennifer. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We're glad you had a positive sign-up experience and look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
I got coverage for my Infiniti and it was very good with the rep I worked with at sign-up.
Hi, Robin. We appreciate the 5-star rating and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Signing up with Endurance was quick and easy. They explained everything thoroughly and the plans they offered were pretty good. The price point was also pretty good for what I'm getting. I would recommend them.
Samantha, thank you for the wonderful review and for sharing your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark during your sign-up experience.
- The Endurance Team
When I purchased my car, I did a little research on extended warranties and when I did a comparative analysis, I was drawn to Endurance because of what it offered. They're a bit more reasonable than the others. Also, I have had Endurance in the past and I liked the customer service that they provided. The only thing is I wasn't informed that I could transfer the original policy onto the new policy. I ended up taking out a new policy and cancelling the other one but they never stopped taking the automatic payments out of my account. We're still trying to stop that process.
Hi, Narviar. We are grateful that you took the time to leave us a 5-star review. We apologize for any confusion. Your feedback helps us to improve service for everyone!
- The Endurance Team
I was under the impression that everything was gonna be covered by Endurance. It was a great deal and it is too good to be true. The head gasket in my Audi broke and it's not going to be covered. When I read the fine print when the car was already at the mechanic, I found out that in order to have it covered, the mechanic would have to take the car apart and figure out if there was a lubricated part that caused the damage. That's pretty much doing the whole job and I'm required to pay for that. It's not like they pay upfront and I believe I was misled, but I might just not have asked the right questions.
I tried to cancel three times and gotten talked out of it every time. Today, they said they're gonna put my account on hold and not bill me anymore. They claimed that they would give me $1,000 towards a new vehicle if my car was a total loss. I was put on hold several times. But the person came back and she said that it's covered and to call them back when that happens. I asked if we could do it then and she said I have to have a mechanic call. I kind of already gave up on them. It's worth a try but it seems like more work than it's worth. It doesn't seem like they're gonna cover anything.
Hi Sarah, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry we have not met your expectations.
We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Thank you,- The Endurance Team
The guy I bought my policy from was good. But after that, nobody else bothered to call me. Also, I never got paperwork. I own a $70,000 truck with a warranty on it and I don't have any brochure. I have a card to put in my wallet in case I break down but I don't even know when my payments are due. I asked Endurance, "Is this a bogus company or not? Because I left a payment with the salesman and I never heard anything." The rep said, "No, this is real. You do have a policy."
Hello Brian, we’re sorry to hear about your less-than-satisfactory experience. Please accept our sincerest apologies. This is not in line with our standards, and we would like to make it right.
Please email us at feedback@endurancedirect.com with details about your experience and contact information, and our team will be sure to get you all the information you need about your policy.
Also, you may view your policy by visiting the Endurance Customer Portal online or downloading the endurance mobile app. Sign in using your email address and password (or contract number in all capital letters).
Thank you,- The Endurance Team
Updated on 05/18/2023: I had to have my transmission replaced back in September 2022. They wanted their own vendor to supply a rebuilt transmission, They did not pay the complete bill. I had to pay $575 out of my own pocket. Despite advertising that I would only have a $100 ded. Fast forward to March 2023. Had to have transmission replaced again due to faulty rebuild. I called them before I took truck into a transmission shop. Asked if they would cover the vehicle rental, since this not something that I sure as heck did not want to due. I was assured that they would. Fast forward two and a half weeks before they finally supplied a different transmission. Mainly because of lack of communication between Endurance and their vendor who supplied transmission.
Get my truck back, and tried to get reimbursed for my rental, and was told that it was denied. After multiple phone calls ( close to 50) in which I was yelled, at and hung up on. I finally was contacted by a Scott **. supposably a senior resolution specialist. I have to assume that this a made up title, because he is terrible at his job. I was told that I would be paid by the vendor, well they were only willing to pay partial days and only 30 dollars a day. because of the extreme amount of time that it took to get repaired. (17) days, total rental ended up being $1575.00. They say that I will be getting a check for $275. Only 9 days at $30. Now this has been going on since March 23. I still have not seen even this measly amount.
Original Review: They provided a transmission for my 2018 truck. And then did not pay the whole bill. I had to pay $685. Way over their advertised $100 deductible. Then 6 months later that transmission failed. Had to get it replaced again. They would not reimburse me for the vehicle rental. They claim that it was their supplier that was responsible, even though I had talked to customer service before taking it in to verify that they would cover the rental. I had to coordinate the exchange between supplier and repair shop, because after a week of not hearing anything I realized that endurance had dropped the ball. I would not recommend this company to anyone.
We are sorry to hear about your negative experience with your transmission claim. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,- The Endurance Team
The reps were very polite and professional when I signed up with Endurance. I was happy with the plan I was offered because it covers the parts that I would be concerned about. If you need to use the service, you call them and it doesn't matter what the bill is, you pay $100 and they take care of the rest.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
I originally had signed up with CarShield. Then I got to thinking that if something was to go wrong, I would just take my car to the dealer. I called the dealer and two other places around here and asked them if they worked with CarShield. They said, “Absolutely not. They're horrible. They do not pay. Don't use them.” They all said, “We will happily work with Endurance. They don't make it easy, but they'll do what needs to be done as long as you expect the things to be covered that your policy actually covers and not outside of those parameters. They're gonna take care. So, I would recommend dropping CarShield and getting Endurance.” I did sign up with Endurance. They were very helpful. The guy explained the policy. I feel like they had a fairly reasonable rate as far as the risk of an older high-miles vehicle.
Hi, Earl. We're so glad you chose to go with Endurance! Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.
- The Endurance Team
They explained the coverage in detail. The next young lady I talked to was really knowledgeable.
They told me when my money would be drafted and if I could change my payment date from the end of the month to the middle of the month. Whenever I wanna get in touch with someone, someone's always there to answer my questions. I love it. It's worth the 100 bucks a month. If anything happens, I know how to file the claim and they're gonna stay in touch with me and get my car fixed as soon as possible. I'm very satisfied.
Hi, Wilbert. We're happy to hear that you've had a great experience with our team! We pride ourselves on operating with integrity to deliver our promise of peace of mind and are glad we can do so for you!
- The Endurance Team
Endurance is cheaper and has better policy. They explained things so well. The signup experience was great, but getting a copy of the policy was a little difficult. I couldn't log in to their app or online, and it wasn't coming in the mail.
Hi, Gaylene. Thank you so much for taking the time to leave us a 5-star raiting! We're happy to hear you had a great sign-up experience and are sorry for the trouble you've had in gaining access to your policy information. We'd be more than happy to help you sort things out. When time allows, please email us at feedback@endurancedirect.com
- The Endurance Team
It was easy to get the Endurance policy and pay it. The rep explained everything perfectly to me and it was my decision if I wanted do it or not. I was very satisfied.
Thank you for your review, Demarcus. We will share this with our customer experience team to let them know how we are doing and to keep up the good work!
- The Endurance Team
They were good. They answered questions well. The sales rep wasn't really pushy. But I still didn't get any paperwork.
Hi, Jerry. Thank you so much for taking the time to leave us a 5-star rating! We'd be happy to check on your policy information for you. When time allows, please email us at feedback@endurancedirect.com
- The Endurance Team
The Endurance rep explained everything and answered any questions I might have and gave me time to do some research on my own before I signed up. He did his job. He helped me decide on what I needed to do. What I found was comparable to the insurance I previously had. It covered everything I needed to cover.
Hi, Kathlyn. We're so happy to hear that you love your new coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
My warranty ran out on my Cadillac so I checked with CarShield and then I checked with Endurance, and the representative kinda down-talked CarShield so I went on. He said that CarShield didn't pay the claims and some things like that. The signup process with Endurance was very friendly and pretty open. It was affordable. At that point, I was satisfied. I'd like them to send out a membership card, so if I break down on the road, I got some information.
If there's anything else we can do to improve your experience, please let us know. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
I reached out to Endurance's customer service to receive more information and what coverages I could receive. The young lady was very helpful. She was very knowledgeable and assured me that if something was not right, they would make it right. It was like it was no extra hassle. None of the electronic stuff in my car was covered. I felt like I was paying for nothing. "Okay. What if the window motor went out?" "That was not gonna be covered." It was just like simpler things. I was like, "You know, it doesn't always have to be the motor or the transmission that go out, it could be something simple." The young lady made me feel comfortable about receiving the very best.
Getting signed up with Endurance was very easy. She worked with me. I told her “I get paid once a month.” She said, “I want you to have the very best deal possible. I could lock it in for you today. I promise you, I would not run your information until the day that you tell me." I told her what day I got paid. It is no problem. She said, "You give me your information, nothing will touch your account until then. Even if you need me to, I can call and give you a reminder." I told her that wouldn't be necessary. I was her priority and that made me feel good. I wanna feel like they're concerned about my needs first and she gave me that.
Hi, Shannon. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
At the time I had Endurance, it was a 2017 Hyundai Elantra that I got covered but then I had gotten a car accident. I had got a Nissan, and I went with the Nissan's extended warranty. I only had Endurance for a month and I didn't get to utilize all their services, but my experience was smooth and great at the time I did have them.
Hi, Jameka. Thanks so much for taking the time to write us a review, even though your experience with us was short. Should you need coverage in the future, Endurance is just a call away!
- The Endurance Team
The minute I was signed up with them, they told me to wait for 30 days, and then I'll be officially an Endurance customer. The reps were really nice and fast and considerate. I had a good experience.
Hi, Lauquesha. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind and are glad we could do so for you during your sign-up experience.
- The Endurance Team
My experience when I signed up was easy. They called back and got everything done. Also, the plan they offered is just what I needed and it's direct deposit. I would recommend them.
Hi, Ruth. Thank you for recommending us in your review! We’re glad we made your sign-up experience with us a great one.
- The Endurance Team
They told me I had 30 days to cancel the warranty. Every time I've tried to cancel it, they beat around the bush. I've done it twice and I'm in the hole for $139 a month because I can't get them to cancel it. In the beginning, working with them was fine. But now, I wouldn't give two cents nor will I recommend them. Turn around and run. Don't go with them.
Hi, Frances. We’re sorry to see that you had a less-than-satisfactory cancellation experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
I'm a little upset with Endurance. When I signed up, they told me that I pay $90 and wait $30 days to get my coverage. After I called back looking for a contract to see what was covered, they told me that I had a 1,000-mile deductible. I'm gonna ended the relationship because I'm not in the position to drive 1,000 miles. They said all I had to do was give them a number to charge my membership fee of $90 a month. They took that and didn't send anything, other than a bill that was not directly from them but from another party called PayLink Direct.
Be cautious. They were supposed to have sent me a contract to my email address for me to see what the warranty says. I wanna see what the deductibles are on things getting paid to see if I'm saving enough money to make the warranty worth it. I also have to know what the process is for payment because a lot of repair shops are not gonna want to take on extra paperwork for me. Also, I wanna see what my choices are with other companies.
Hi, Tia. We're sorry to hear there was some confusion regarding your policy's waiting period and that you'd like to cancel your coverage plan. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
They did a good job talking about the product. They explained their coverages well.
Hi, Kendrick. We appreciate the rating and are glad we could help you understand our coverage plans!
- The Endurance Team
Speaking with the reps was nice and they were helpful. One time, my battery died on me and they told me they sent me one. But I didn't get it. Other than that, the sign up process was easy.
Hi, Belayhun. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
The signup process was easy, and the reps were good. I talked to a couple of people, and I didn't even have to ask any questions. The policy I got covers from the electrical to the motor, the transmission, and the driveline. So far, Endurance has been great. I haven't used it yet, but I've called and talked to representatives, and they gave me answers for everything I needed to know. Considering the price of mechanics or the garages today, it is definitely a wise idea to have some kind of coverage if your vehicle’s not under warranty.
Thank you so much for your kind words, Mike. We really appreciate you taking the time to share your experience with us and for recommending other get an auto protection plan for their vehicles.
- The Endurance Team
Endurance won't fix my car. They said my claim on the transmission was an ongoing problem, but it was not. So, I canceled them out. The cancellation process was easy and their customer service was good. But I wouldn't go back to them.
Hi, Jack. We're sad to see you go but appreciate you taking the time to leave us a review. Should you need coverage in the future, Endurance is just a call away, and we'll be happy to ensure you have the best coverage for your vehicle!
- The Endurance Team
Signing up with Endurance was easy and stuff was explained pretty good.
Hi, Tasha. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
I got Endurance for my 2011 F250 Ford pickup, but I haven't seen a copy of my policy. Except for emails, I've not gotten anything else from them. I'm 69 years old, and I don't always read my emails. I'm getting ready to go on a long trip and pulling a 38-foot camper, and I want to make sure that if my truck broke down, I have something.
Hi, Melvin. Your feedback is highly appreciated. We'd be more than happy to assist you in getting a copy of your policy before your trip. When time allows, please email us at feedback@endurancedirect.com
Thank you!- The Endurance Team
I like Endurance insurance and their warranties. I get them on my electronics also. The gal I spoke to was good.
Thank you for your 5-star review, David. We will share this with our customer experience team to let them know how we are doing.
- The Endurance Team
The signup process was straightforward, and the claims experience was simple. My mechanic called, got the approval, said what they think it is and made some other phone calls. It got approved, and it was taken care of once I paid the $100 deductible. For a busy shop that is lacking a certain amount of mechanics, the claims process is a little tedious, but overall, I still think it's a good mix. My experience with Endurance was hassle-free other than the $100. I had a previous warranty for the same amount of price that had a zero deductible. Still, $100 is easier to swallow than $1,100, which is the most recent situation I had towards the end of February.
Matthew, thank you for the wonderful review and for sharing your feedback about your recent claims experience. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
I've used them and they've covered the things that I needed to get fixed. The process was relatively easy to get your claim. So far, I haven't had any issues. They're a good company and it's not too expensive. Even with the basic plan, you still get a lot covered.
Hello, David! We’re so grateful you took the time to share your feedback about your claims and overall experience with Endurance. It’s our pleasure to serve customers like you. Have a wonderful day!
- The Endurance Team
The rep was a nice guy. He was very, very, very, extremely thorough on everything. Endurance should be glad to have somebody young like that who is willing to go that extra mile and does their homework so they know what they're talking about.
Hi, William Thanks for your review. We're glad to hear you had a great experience with our team, we’ll make sure that they receive the recognition they deserve. Please contact us if you have any further questions.
- The Endurance Team
The lady that I spoke with at Endurance calmed me down so much and that made me feel so much better about everything.
Hi, Krystal. We're happy to hear that our team provided you with great customer service today! We pride ourselves on operating with integrity to deliver our promise of peace of mind and are glad we could do so for you.
- The Endurance Team
I had an issue with a thermostat sensor. They didn't cover the housing and I had to pay $447. But I recommend them. The claim process went alright.
Thank you so much for rating us so highly, Cevel!
- The Endurance Team
Setting up with Endurance was very simple and easy. I've used them once and it was seamless. My car broke down and they came and towed me. They took it to the dealership, and the dealership did all of their wheeling and dealing and my car ended up being fixed. I just picked the car up. Everything was covered.
Tia, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark with your recent claim.
- The Endurance Team
Purchasing the warranty was simple and very easy to do. When I checked around, its cost was reasonable.
Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a customer for many years to come.
- The Endurance Team
I asked for a written policy but Endurance told me my policy would have to be downloaded. The rep that I talked to couldn't know everything that was going to be on the policy that was gonna be covered. It's not like it used to be back in the days when you get a policy that you actually put your eyes on. The warranty didn't kick in and I needed some work done. I’m kinda upset because I gotta pay $3,000 to get some work done. I was furious because I'm just wasting money.
We pride ourselves on our customer service and the high-quality standards we maintain. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Buy a dealer warranty because third-party warranties at dealerships are extremely difficult to get warrantied by. I had this bumper-to-bumper warranty with Endurance. For my claims, I was leaking radiator fluid, the infotainment screen was cracked, and I also had the shock system. I really thought that the shocks were covered under this particular extended warranty, but they weren't. I ended up doing the shocks myself. The infotainment screen, they denied me on. Also, when I originally went there to have everything assessed, they charged me 170 bucks to have it assessed.
A week went by, and because it takes hours to get through to anybody on the other end of Endurance, the guy that was doing the claim would constantly call and never get through. So, my car was still never fixed. It was to the point where I went down there on a Saturday. I just sat there and I looked at him like, "I'm not leaving until you pick up the phone." It took an hour out of my own day just to sit there while he waited online. When he did, the phone was breaking up and we'd get disconnected. But there was one particular lady who was able to help me out with things. With my infotainment screen, she was like, "You have that covered." She was the one that pushed it through and got the coverage.
We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,- The Endurance Team
The Cadillac dealership doesn’t take some warranty companies so I'm glad I went with Endurance. Getting everything set up was mediocre. When I first called, they told me one thing, but then after the fact, I find out it was something totally different. Endurance should cover more. Getting signed up with them would be an alright thing to do but make sure to read the fine print and see what they cover and don’t cover.
Hi, Frederic. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
The reps explained my coverage very well. So far, my experience with them has been good. The dealership took care of submitting the claim. They told me it was a go and Endurance was gonna take care of it. They are very cooperative. The warranty is saving money in my pocket.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Endurance is the best car warranty that I have purchased. It covers more than just the powertrain. There's a limit to Endurance, too, but they offer much more coverage than the basic car warranty. The price is also good for what you're paying for. The Endurance sales rep explained everything well. We chose the low deductible. No matter what services we get through the plan, our deductible is $100. We had the radio in our Cadillac, which is a touchscreen. And those can be very expensive. It had started out as a small crack and the touchscreen wouldn't work. The work was $1,800 and we only had to pay $100. Even to get the service, I just took it down to the Cadillac dealer. They checked it out and gave me a price. They called Endurance. No issues or a lot of questions about not trying to cover something. It was an easy process.
Juaneza, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark with your recent touchscreen claim!
- The Endurance Team
The rep didn't try to upsell me. He did okay. But I was disappointed only to the fact that they don't cover electronics.
Hi, Time. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We will be sure to share this with our customer experience team.
- The Endurance Team
I actually saw Endurance's commercial Monday and I gave them a call to see what they're about. I'm hoping that the guy wasn't lying when he said that wherever I take the vehicle, Endurance has a credit card there ready and I don't have to wait for them to approve it. Praying that that's really what it's about, I can do that. I can use that. That's gonna be the make or break point when I need it, use it, the credit card’s not there, and they say, “We're gonna have to wait to get approved for this, approved for that. You're gonna have to have to go through all the system stuff.” That'll be the breaking point for me because I don't want to sit here and be a part of a group that was there for 12 years and no matter what I did, it was always something that they rejected. I'm paying too much money for them to reject anything.
Norma, Thank you so much for this 5-star review. We pride ourselves on operating with integrity to deliver our promise of peace of mind. We look forward to providing you with excellent service for many years to come.
- The Endurance Team
The rep was very courteous when explaining the coverage. I like that Endurance takes care of the servicing of my vehicle and that it's $100 deductible for whatever happens. It's an excellent program and people need to research it if they're looking for an extended warranty.
Samuel, Thank you for the kinds words and for sharing your positive experience with others! We’re so grateful to have you as a part of the Endurance family and we look forward to continuing to provide you with excellent service in the future!
Endurance was alright, except for when I got my second policy, the lady messed up. I wanted the payments for the first and second policy to come out together out of the same account, and she put it on my checking account instead of putting it on the account that she had. But signing up was easy. I told a couple of people to call Endurance.
Hi, Alan. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
I had a great representative.
Hi, Gabriel. We are thrilled to learn that you had a positive experience with our team!
- The Endurance Team
I've used the warranty twice. They agreed to replace the air conditioner, which was not the problem. It was the tensioner and they refused to replace that, saying it was a routine maintenance item. But then the dealership wanted $1,000 to replace the tensioner, which I didn't have. It still hasn't been fixed.
I just took the car out to have the transaxle replaced. Endurance refused to let the transmission shop put the transaxle that they chose in and provided a transaxle. Because Endurance provided the transaxle, the transmission shop refused to warranty the work. I got the car back and the transaxle they put in is leaking. Now I've got to fight with Endurance on getting it fixed, and it took them a month to get it fixed, and it put me out of work for a month last time. And they're gonna pull the transaxle back out of the car to fix it again. I can’t afford to be off work for a month and I'm not happy. I like the way they tailored the contract, but I assumed too much. I should have asked more questions about what they covered and what they didn't cover.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
My first claim with Endurance went very smoothly. The next claim was done and it was the end of the year with a holiday. It took a lot longer for them to respond.
It took over a month for my vehicle to be repaired. A lot of it had to do with them going through a verification process. But they took care of it and they ended up spending more money fixing my car.
Hello Gregory. we’re sorry to hear about your less-than-satisfactory experience. Please accept our sincerest apologies, this is not in line with our standards.
We pride ourselves on our customer experience and the high-quality standards we maintain and look forward to providing you with excellent service in the future.
Thank you,- The Endurance Team
The rep was good. She was just trying to get everything out at once. When I had questions about breaking down, I was being interrupted and it was taking us off course. It was cool though. She was nice, and the plan was good for what information I was told about it. I got a bit of understanding, so I feel comfortable. However, I was curious why it doesn't cover electrical. Other than that, having Endurance gives me extra protection and extra comfortability driving the car. I had a rack and pinion claim and they took care of it. I took my car to the Chevy dealership and they handled everything. Between them and the insurance company, I didn't have to do anything.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
I had to transfer service from one vehicle to another and apart from the friendly service I ended up with even more discounts and even better terms than I started out with on the previous vehicle. Shout out to account manager Tonya **.
Hi, Joshua. Thank you so much for leaving us a stellar review! We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
I had CarShield and the rep said that there were places that repaired cars who took Endurance and not CarShield. She was very firm and knew what she was talking about. I was told that I would pay Endurance $200 a month for 19 months and then, I didn't have to pay anything for 41 months. And that it would be as good as any kind of insurance if you bought a new car warranty. I just have to pay $100 copay. I'd rather get paid off in 19 months instead of paying $100 but then I still have to wait 30 days for the warranty to even take effect and I had to put 1,000 miles on my car, which I haven't even made the 1,000 miles yet. So, I continued to pay CarShield plus Endurance. It cost me $300 a month until I got to that 1,000 because I didn't take any road trips.
I will not recommend Endurance. At first, I thought I would because the rep had me believing that this was the only way to go. But the more I think about it, I don't know who's gonna take these insurances. I would more likely take it to a dealership than anywhere, unless I took it to Point S. I liked that I was gonna pay Endurance for 19 months and didn't have to pay it for 41 months. So in the long run, it was gonna be less expensive in my estimation because I'd get it paid off in three years. But when you figure, I'm paying double what I was paying for CarShield.
Hi, Janice. Endurance contracts allow you the freedom to use any licensed repair facility that you choose. We have an extensive network of licensed mechanics available through our trusted partner, RepairPal. You can use this link to find a local mechanic near you: https://repairpal.com/endurance.
If you would like to discuss your experience or your policy further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
The person I spoke with explained how the program goes and the warranty. I had a good experience with Endurance. People should go for it.
Thank you so much for your 5-star review, Keonna! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
The Endurance rep I signed up with was awesome. With them, I get a full coverage for everything altogether, but because of the mileage of the vehicle, there was only a certain coverage I could have gotten. I got what's called powertrain. It's for the transmission, the engine, the electrical components, the AC, and the suspension. I'm very satisfied with it because it's what Endurance had for the vehicle I have. After I drive 1,000 miles on it and anything happens, I can claim for anything within the policy. I've also claimed With Endurance before and I got my claim approved, so they did good.
Hi, Marlon. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
I had to take my vehicle in to get the routine maintenance. They found some things that needed to be taken care of and they were a lot. Endurance covered 95% of what needed to be done. I'm very satisfied. However, one of the few things they would not replace was the thermostat housing. I was disappointed in that. I had to come out of my pocket and pay $2,300.
Hi, Doris. Your feedback is highly appreciated. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
I liked their customer service when I called them about some questions, and they were very courteous. The rep was a very nice guy.
Hi, Chris. We appreciate the kind words and are glad our customer service team could provide you with a positive experience!
- The Endurance Team
I'm elderly and disabled. I have to take myself back and forth to the hospital and grocery store. I need some kind of warranty on my car. I heard about Endurance so I tried it. Customer service was fine. The only thing was I didn't receive any papers that I could show the car dealership. But they said they'll go to the car dealership and let them know that I have Endurance and they'll take it from there. My engine light started coming on and going off. I was trying to use Endurance to let Jupiter Chevrolet check out the issue.
When time allows, please send us an email at feedback@endurancedirect.com so we can learn more about how your experience with Endurance could have been better.
Thank you,- The Endurance Team
Signing up for Endurance was fairly easy. The gentleman who took the call was professional. He talked to me about some things, and he made me feel a little bit relaxed, especially seeing how I wasn't necessarily getting the warranty for myself, but for my son. So so far, we're pretty much pleased. We needed an extended warranty, and Endurance hit the majority of the items that we were looking to have covered on his vehicle.
Hi, Madison. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
The lady I spoke with was very nice and informative. She went step by step with me.
Barbara, we're happy to see that you had a 5-Star experience! We’re here for you anytime.
- The Endurance Team
I got Endurance for my 2008 Chevy Avalanche because I liked their policy, the amount of coverage, and their monthly payment. When I decided to sign up, I was under the impression that my vehicle will be covered. But lo and behold, that was not the case. They told me that I had to put 1,000 miles on my vehicle. I did and even went over that. I put a claim in because the vehicle's computer said that the fuel injector needed to be replaced. I called and explained that to Endurance and they denied the claim. They were not understanding my point of view. Why should I have to find a mechanic to replace the fuel injector and pay Endurance $155 a month for something that's not gonna be covered? At that point, I terminated my contract. I'm very displeased with Endurance right now. I may consider them in the future but right now, I may consider CarShield.
We appreciate your feedback, Charlie, and are sorry to hear you canceled your policy. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues and see what we can do to make things right.
Thank you,- The Endurance Team
I googled ratings and Endurance was number one, so I decided I'm going with them. It's just a little expensive. The rep I dealt with wasn't that pushy as other companies that I've spoken to. They weren't as aggressive. I only got one plan. I was hoping I could get one that covers everything, but there wasn't because of the mileage of my car.
Hi, Vernon. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
If there's anything we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
They were professional and they weren't pushy. They helped me find coverage that works for my budget. They went over what they had, and asked me what I needed and how I felt about what they had, and that's how we came to the decision. Get Endurance.
Hi, Rosa. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
When I spoke to the Endurance guy on the phone, he was very helpful. He broke down the things that th warranty covered. Normally, I buy a newer car and certain things wouldn't even be covered on newer cars that Endurance covers. I bought an older vehicle, so the concern always is transmission and stuff like that. Once he told me that was covered, that made me happy. If you're looking to buy a used car, you should look into them and give yourself peace of mind.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
The sign up process was good but I'm not sure it worked. The initial payment was taken out but the second part didn't happen. It's been a month and one of the things on my list is to call up and see if I'm insured.
Hi Payton, we'd be happy to check on this for you! When time allows, please email us at feedback@endurancedirect.com
Thank you,- The Endurance Team
The Endurance sales rep was thorough. He knew the cost-effectiveness of having the warranty. They covered the vehicle bumper-to-bumper. But you have to put 1,000 miles on your car so they can ensure that you wouldn't get things repaired that were part of before it was covered. I have a five-year warranty. But I will only pay for the warranty for three years, $98. After three years, they'll cover the car for an additional two years but I don't have to pay anything.
Hi, Alvin. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
I had a claim with Endurance for the transmission on my vehicle. It wasn't running properly. I took it to the dealership. The process was slow. It stayed in there for a month. The dealership was in constant communication with me. They had to deal with Endurance trying to find the transmission and going back and forth with the dealership how they were gonna handle it. They didn't go with the recommendation from the dealership to use their transmission. They provided a transmission from a third party supplier. So that was what took longer because then the dealership had to wait for the transmission. But once the dealership got the transmission, they put it on and tested it and it was fine. They took care of my vehicle.
Hi, Edward. Your feedback is highly appreciated. Thank you for the review!
- The Endurance Team
I usually take my car to Sterling Automotive and Sterling won't accept CarShield anymore because they don't pay on time. Sterling said they work with Endurance and Endurance pays their bills. I signed up with them. I wanna see how it works and when I get to my 1,000 miles, I wanna see if they back their words. The plan sounds great but the bill is high.
Carrol, Thank you for your feedback, we'll be sure to share this with our customer experience team. If there's anything else we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Everything's been good with Endurance. I've been telling my people about them because they got some good reviews that I'm seeing right now compared to CarShield and a few other ones.
Reginald, thank you so much for recommending us to others and for this 5-star rating! We're here for you anytime!
The Endurance rep I worked with did a good job. However, gaskets weren’t covered in the warranty.
At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at feedback@endurancedirect.com.
Thank you,- The Endurance Team
I highly recommend Endurance. The rep I dealt with during signup did a good job. He was thorough with everything he told me, and I'm happy. I only had one issue. It took me forever to get a copy of the contract. I called a girl and she told me she would mail it. We waited weeks and weeks. About a month went by and I never got it. When I called back, another lady said, "Oh, we're green here. We email them. We don't send them out in the mail." She was able to send it to me through email, but the first time I got it, I couldn't open the document. She resent it in another form and I was able to open it, so I was able to print it out on my printer at work.
Hi, Michael. We are grateful that you took the time to leave us a review and would like to apologize for the delay in receiving your policy information. Your feedback helps us to improve service for everyone!
- The Endurance Team
The experience during the signup was very good. I had a couple of different calls from Endurance and with a couple of different people. They were based down in suburban Saint Louis, Missouri. It was fun talking to people about that area that I lived in for 13 years of my life.
Hi, David. We’re so happy to hear you had a great experience with our customer service team! If you have any questions about your new policy, please don't hesitate to contact us.
- The Endurance Team
Signing up with Endurance was straightforward. Right now, I'm in the middle of a claim. My car has been down for two weeks. There's still back and forth with the claims in the shop. The claims rep is saying that my policy is an assisted pay policy where I might have to cover the difference on labor rate and parts mark-up. My contract mentions nothing about that. I have yet to receive official numbers.
Addison, we're sorry to hear that your vehicle has been in the shop for an extended period of time. If you'd like, we'd be happy to provide you with a status update on your claim. When time allows, please email us at feedback@endurancedirect.com
Thank you,- The Endurance Team
Endurance is little more reasonable with their pricing, and they said that they would cover 100% of the bills. They offer more than the rest. Signing up was very good. I'm happy I got the warranty. The fact that they didn't get paid upfront was good because if something happens and they don't cover, I can cancel at any point. That was one thing that helped. I pay a monthly fee. It pays it off in three years, but I have a four-year warranty.
Hi, Dott. Thanks for taking the time to share your positive experience. We truly appreciate it!
- The Endurance Team
I spoke to somebody over the phone and they asked questions and asked which policy I might be interested in. It was simple. I found one that is affordable on a monthly basis. The reps were professional. I love the hospitality. They were very kind, polite, and caught my attention. I'd recommend Endurance.
Thank you so much for your kind words, Daniel. We really appreciate you taking the time to share your experience with us.
- The Endurance Team
The rep with Endurance was nice. It was easy to sign up. I don't think I would recommend it to a friend, though. Shortly after the warranty purchase, I had an issue with my vehicle. When I took it to the dealership to get the diagnostic, they charged the initial $200. Once they told me how much it was and called Endurance to see if it would be covered, they said that I would be responsible for $3,000. Endurance didn’t cover it so I didn't like it.
Hi Dione, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry we have not met your expectations.
We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Thank you,- The Endurance Team
I was satisfied with the customer service at Endurance. Everything is good.
Thank you for the 5-star rating, James!
- The Endurance Team
The agent was helpful. I'm a Vietnam veteran, and they gave me a discount. However, they had told me that I was supposed to receive a card but I never received anything.
Hi, Earl. Thank you so much for your review! We'd be more than happy to re-send your policy information. When time allows, please email us at feedback@endurancedirect.com
- The Endurance Team
Signing up with Endurance Auto Warranty went very professional and easy. The rep was full of knowledge and to the point.
Hi, Terry. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
The rep with Endurance was delightful to deal with. He was very helpful and informative. The payment plan is doable. The last couple of years is free. There are no payments done, so that takes the weight off a little bit. The only thing that was disappointing was there was no suspension coverage.
Hi, Albert. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
I talked to the rep and he was a good guy.
Thank you for leaving a 5-star review, David. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
I have one policy with Endurance, then I added a 2018 Nissan Sentra to it. Everything went great and I didn't have to put any money down. The coverage is great as well and it's the right price. With Endurance, I ain't got to worry about paying for any repair if anything happens. When the transmission started acted up in one of my cars, I took it to the dealership, and they gave Endurance a call. I only had to pay $100 and everything worked out perfectly. If you ain't got a warranty, you need to call Endurance.
Calvin, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
The coverage is more or less bumper-to-bumper if anything goes wrong, which was the thing that my wife and I were lured to. Also, if anything happened, we wouldn't have to worry about it and just pay $100 deductible. Then, if anything was to go wrong and they found anything else, they would just go ahead and fix that since they already had it up. I didn't like that I had to go 1,000 miles before I can use it, though. 1,000 miles is a lot for somebody who isn't driving every day. They could make that a little bit more manageable for seniors at a certain age. Other than that, I would recommend Endurance for those who could afford it.
Hi, Ronald. We appreciate you recommending us and are grateful that you took the time to leave us a review! Your feedback helps us to improve service for everyone!
- The Endurance Team
I was not happy with the first person I talked at Endurance, and I let that be known. Then a couple of months later, I joined and I was very happy with all those people that I dealt with. They told me it covered the powertrain, motors, and the electrical. Everything was perfect. But I pay every month online and I never received a bill saying it's due. I just remember to pay it. Outside of that, I'm happy with everything.
Robert, thank you so much for sharing your feedback about our service. We’re glad to hear that our team provided you with a positive sign-up experience. We’ll make sure that they receive the recognition they deserve. If you need billing assistance, please email us at feedback@endurancedirect.com
- The Endurance Team
The rep that I talked to had a very good diction. He was very knowledgeable of what he was talking about. I was told a 30-day waiting period, and I tried to use the warranty last week, but they told me I had to put 1,000 miles on the car before I can have some work done. That wasn't explained to me. I also didn't see it anywhere in the contract.
We'd like to apologize for any confusion, Anderson. If you would like to discuss your policy in detail, please reach out to us at feedback@endurancedirect.com. Our team will be more than happy to do so!
Thank you,- The Endurance Team
The policy is more costly, but it was a good offer. We'll see how it works out in a time of need.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
The car that I have insured is a Mercedes 2015 E250. I had called another company to get some information but they said they don't touch high end German cars. Endurance does and I chose an adequate coverage for the things that I would need. I spoke to a gentleman on the line and he went through the different things. I asked him some questions and he was able to answer them properly. There were no hiccups or anything of the sort.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
When I checked on Endurance, because I was in the process of buying the vehicle, they said they wouldn't be able to hold the price until I gave them my credit card. And because I would make a decision, I wanted to ask them a couple more questions. If I get in a contract for six months or three months, is it under a contract or is it on a monthly basis? They just said that the policy covers engines and air conditioners. I would have liked for them to get in touch with me before they hit my card so I could have made a better decision. 155 is high. And they should send me a policy and let me know what I'm paying.
Hi, Daniela. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! Our team would be more than happy to answer your questions. Please email us at feedback@endurancedirect.com
- The Endurance Team
We had the questions answered. They forwarded a copy of the policy so we could read it over. Endurance is one of the better coverage providers out there. We had some air conditioning problems. Submitting a claim was simple. We took the vehicle to the garage and they fixed it.
James, we're happy to see that you had a 5-Star experience with your A/C claim! We’re here for you anytime.
- The Endurance Team
Signing up for coverage was easy. I got the whole package they offered.
Hi, Richard We are thrilled to learn that you had a positive experience signing-up with us!
- The Endurance Team
I had used Endurance before and I was very satisfied. Then, I went with somebody else who made me very unhappy and very unsatisfied. Also, other auto warranty companies do not offer what they do so I came back to Endurance. I like their customer service, except the last time I needed them when I was on hold for an hour and 15 minutes. They dispatched a guy to come and jump start my battery and it was taking so long for the guy to come. I was calling them back to ask what was taking so long and that was when I was on hold. It turned out the guy had a breakdown on his own car and he didn't tell them right away. But as soon as I let them know that I had been waiting for three hours, they sent somebody out who came in 30 minutes. It got all taken care of. I'd recommend Endurance to all my family members and friends because of the benefits that they offer that are not offered elsewhere.
Catherine, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark! We appreciate you recommending us!
- The Endurance Team
Everything was fine with the rep I spoke with and they offered a package with more coverage. Not only that, but the coverage is for an additional 100,000 miles. I'd tell others Endurance is worth it.
Russell, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
I never received any paperwork. I have a claim number and an account number but I never got a contract from them and I would have liked to have had that. I still don't know exactly what's in the policy. Other than that, it was real easy to make the payment. I did it over the phone.
Thank you for the 5-star rating, Stephen!
- The Endurance Team
I had to get some brakes but Endurance doesn't cover the brakes. Also, they do not cover some vehicles. If a friend asked me about Endurance, I'd tell them to see if Endurance covers their vehicle and see what the rates will be on that vehicle.
Jovan, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Their rep told me that there was zero deductible but when I called back and someone else answered, they said no and that that wasn't right. They said that if a rep told me that it was a zero deductible, then that call was recorded and that should be on the recording and if that's the case, they have to honor the zero deductible. But when I asked another customer service, they told me no. They said there was no way that a representative was gonna say that there was zero deductible because nobody gives zero deductible. I felt like I was lied to and I'm not happy at all.
Hello Jimmy, we would like to apologize for your recent experience.
We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.
Thank you,- The Endurance Team
I looked at three different companies and Endurance was the only one that gave me full coverage on my vehicle. Also, signing up was no pressure. They went over what coverage my vehicle qualified for and told me that they can cover the vehicle for what I needed. The rep I spoke with was very professional and knowledgeable. He really outlined and explained it to me. He told me that due to the age of my vehicle, it's probably gonna cost a little more but he told me the coverage I got for it was way better than a drivetrain.
Hi, Christopher. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
The salesman that sold me the Endurance policy was a nice gentleman. He was very helpful. So far, it's been a good experience. I got the best plan that there was because I wanted my truck completely covered.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
I was informed that out of the four vehicle maintenance agreements, the best one was Endurance. They were fine. It's what I expected. The person I dealt with was all right. He was very courteous and got to the point. I was aware that he was very knowledgeable. Go with Endurance. I haven't had any problems with them. The only thing I didn't get was the military discount or veteran discount.
Hi, Neri. We're sorry to see that your expectations were not met. When time allows, please send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.
Thank you,- The Endurance Team
When I spoke to the Endurance agent on the line, everything went well. The sign-up was easy. The payments are coming out. I got the booklet in the mail. So far, everything looks good.
Joseph, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
I filed a claim recently with Endurance. I was not aware that Endurance had an hourly labor cost. They didn't tell me there was a rate cap on the hourly. I ended up having to come out of pocket with $500. I said, “What's the point of me having and paying this per month for insurance when I'm paying a majority of my repair costs?” I also was not told that they have their preferred shops to go to. I also didn't know that, just like when you go to a doctor's office and what they pay the doctor has to be a certain amount. I was not told that either.
Hi Tonya, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.
Thank you,- The Endurance Team
The rep and I agreed that my payment would be $79 per month. But when the rep sent the email, it was $141 per month. I called and the rep adjusted it to $110. Signing up with them was good, but I need a reasonable price.
Hi, Hailu. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Endurance seems good. I signed up for coverage and there was no problem. I called them, and they went through the plans to let me know what they had available, the cost and everything that was important at that point. They explained everything and were thorough. However, I had the same experience with the company I had before, but when it came down to paying, it was a different ball game and they turned into wolves.
Hello Robert, we would like to apologize for your recent experience.
We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.
Thank you,- The Endurance Team
The signup was easy and it went fast.
If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
They've been good to work with. However, once I made that call to inquire about some information, I got flooded with calls and they wouldn't stop calling. Even after I signed up, they continued to call, trying to sell me even though I already had it.
We appreciate your feedback, Todd and are sorry to hear this. We will be looking into these calls.
Thank you,- The Endurance Team
One morning, I went to start my car to take my children to school and the car wouldn’t click over. I called Endurance and they told me to have the car towed to the closest Kia dealer. They provided the tow service then they came and got the vehicle. They dropped it off at the Kia dealer and it took about two days to get the diagnosis back. They were able to start the claim and provide a rental. But they fixed the problem within that second day, so there wasn't a need for a rental.
The communication was good with Endurance. The only downfall was I had to take two days off of work since without the vehicle, I didn't have a way to get to work. Also, I didn't like that you have to have a claim before you can get a rental. I'm a single mom and you can't get in a two truck with three kids since there's only a seat for another person. It was hard to get around and I had to wait for them to make the claim. And when they made the claim, the vehicle was already repaired. But it was great that they were able to fix the vehicle and I didn't have to pay the 600 and something dollars needed for the repair and labor. Having to pay a $100 deductible was very convenient because as opposed to paying 800, everybody would rather pay 100. I'm happy with the services that I have and I'll continue being a customer of Endurance.
Hi, Jy. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Signing up with Endurance was quick and easy.
Glad to know that you had a great sign-up experience, David!
- The Endurance Team
Endurance called and made a couple of offers that seemed to be reasonable. They lowered the price a couple of times to what my budget could handle. They didn't seem to be too high pressured, which normally makes me wanna run the other direction. We had nice communications. However, I would like them to quit sending me emails. They keep sending me emails almost every other day to sign up when I've already signed up with them. They also sent me an email last week that said they were gonna upcharge. When I called them and asked why they were sending me a deal for an upcharge, the rep said it was not for my account and not to worry about it.
Hi, Roy. The emails you are receiving may be spam coming from a sender not affiliated with Endurance. If you'd like, we'd be more than happy to look into this for you. Please send an email with screenshots of these emails to feedback@endurancedirect.com
Additionally, you may block this sender in the settings of your email account. We hope this helps!
Thank you,- The Endurance Team
The representative from Endurance was polite. I was asking a few questions about Endurance like how it worked, and they gave me pretty much all the information I need.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Setting up the coverage with Endurance was pleasant. It was easy to communicate with their representatives. I am moderately satisfied with the coverage. It covers the big ticket items, electrical systems, the air conditioner, and heating. My first claim was a transmission. However, the second claim was something dealing with my husband's engine. There were a lot of things going on with it. The mechanic recommended that the whole engine be replaced.
He had to take the engine apart to get to wherever he needed to get to. He said that there may be shaving that got in the engine. He let us know that if the engine isn't replaced, then once they make the repairs, my husband could be driving down the road and lose oil pressure in the oil lines from the engine shavings puncturing it. Endurance knew that and they refused to replace the engine on the principle that we did not tow the vehicle in because the check engine light was on. We didn't know we needed to tow it in. We didn't even know what was wrong with the vehicle to know that it needed to be towed. But because it wasn't towed in, they refused to replace the engine. I would tell others to look somewhere else because of this last experience that we had with Endurance.
Hello Kirsten, we would like to apologize for your recent experience.
We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.
Thank you,- The Endurance Team
I spoke with Kim ** and she was very professional and helpful. Really excited about having Endurance coverage. I was skeptical at first but she helped take the skepticism away and ensured that endurance is great company.
DJaise , we're happy to hear you had a positive experience with Endurance! We value your input and encourage you to let us know more details about your experience with us.
- The Endurance Team
I got an extended warranty about a year ago. They denied my claim, I cancelled the warranty and they have not issued a refund. I am about to go to my credit card and start disputing. The CS treat you like you're dumb and don't know anything. It's not worth the hassle.
Hello Kathrine, we would like to apologize for your recent experience.
We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.
Thank you,- The Endurance Team
I just signed up with Endurance a month ago, and it was quick and straight to the point. There weren't any questions left unanswered, and the reps were professional.
Chris, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
The representative I had with the initial setup was very knowledgeable in what Endurance had going on, and I was able to sign up within 15 minutes. The person I talked to was very personable and sufficient at what they were trying to do. The only problem I had was they told me they would mail me a paper copy of my contract, and they never did. However, they were able to email me a digital copy. Overall, Endurance made it very easy to sign up and get everything handled. There are no hiccups as long as you have your registration with you and you know the mileage of your vehicle. The price is also very nice for what is covered on the vehicle.
Hi, William. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
The reps explained things well, but I am a little bit disappointed with what I got compared to what I thought I was getting. When I looked at the policy, the one that was sold to me does not cover ball joints and to me, that would be an item that would be covered on the most any of Endurance's plans, even the more basic plans. One thing they could do is text people or send them on the cell phone a brief summary to look at while they're talking about it. 'Cause some people see things better and some people are better to hear things told to them. It's best to have both, to see and hear at the same time. Other than that, the sign-up process was easy 'cause I have a charge card and that's all it takes.
We appreciate your feedback, Ralph and are sorry to see that you may not have had the best experience. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
I called Endurance and got some quotes. I liked what I heard. The young lady went over everything with me. When I had question, she answered those for me. I was pleased with her and impressed with the overall sign-up process.
Hi, Pamela. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Everything has been good with Endurance. However, there was an engine gasket leak in my car and they were saying they were not going to cover the seals alone. It was a little bit weird. There was one more issue with my car - the rear AC blower motor was making a noise. They were saying they were not going to cover that one because that one was not under contract. They said, “We can cover the front blower motor, but not the rear ones.” But I got end-to-end coverage of my car. But there was a sensor issue with the AC and they covered that part. If I get another vehicle, I will definitely buy an Endurance warranty again.
Hi, Vishavjit. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
I recently had a problem, and I brought it into the dealer, and they took care of it. It was under warranty. It turned out it was not the catalytic converter but just looking at that for example, if that had been the catalytic converter, I would've been screwed. Endurance doesn't cover that as far as I know.
Hi, Torrey. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Endurance did really well with my claim. When the car was repaired, $100 was all I had to pay and the rest of it was paid by Endurance.
Verdie, thank you so much for sharing your feedback about your claims experience. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that they receive the recognition they deserve.
- The Endurance Team
I was very satisfied with the signup process with Endurance. I specifically asked the rep certain things that he said were covered and he specifically said they were.
Hi, Timothy. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about what is and isn't covered by your policy, please don't hesitate to contact us.
- The Endurance Team
Signing up with them was a great experience. The rep was professional. I'm very pleased with Endurance so far. They were very responsive.
Hi, Susan. Thanks for your review. We're glad to hear you had a great sign-up experience with our team! Please contact us if you have any questions about your new policy.
- The Endurance Team
I had a good experience signing up with Endurance. But the person signing up the clients could be a little bit more clear about the one month waiting period because that caused some problems on my end. When I took my car in, the policy didn't go into place. Endurance denied my claim and I didn't know why. Before they denied my claim, they had an inspector come out. But the inspector couldn't hear the noise that was reported, and that the mechanics at the dealership found were wrong, they denied the claim for that as well.
Hi, Karishma. We’re sorry to see that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
My 2005 Scion is covered with Endurance. I'm only a customer now for one month and I've had no claims but as far as the sign up policy, description of the program, and what it covers and so forth, if I'm planning to keep the car for a while longer, I thought it sort of makes it like having a new car without having to buy a new car. I did receive some discount for signing up. It was $300 off.
If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Signing up with Endurance was all right, but I didn't know they had a fee to sign up. They charged me $130. I thought that was going in with the payment for my warranty insurance.
We appreciate your feedback, Tom. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Everyone that I had spoken with with Endurance was on point and nice. The customer service skills are wonderful. Because when I first did it, I haven't made the payment. But the young lady saved everything and told me that once I called back to make payment, everything would already be there. I would refer anyone to Endurance before anything.
Hi, Alicia. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future! Thank you for referring us!
- The Endurance Team