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Endurance Auto Warranty Reviews

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About Endurance Auto Warranty

Endurance Auto Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any Endurance Warranty plan for your needs. Payment plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.

Pros
  • Long repayment schedules
  • Some plans are transferable
  • No broker or intermediary
  • Extends coverage to older cars
Cons
  • Limited rental car reimbursements
  • No corrosion coverage

Endurance Auto Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,697,285 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 4 Reviews 235 - 435
    Verified purchase

    Reviewed June 4, 2025

    I knew about Endurance Auto Warranty when I purchased my car. The customer service was good, and everything went smoothly. Overall, my experience with signing up was positive, and I would feel confident recommending Endurance.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Juliette. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.

    - Endurance

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed June 4, 2025

    I searched for an auto warranty and came across Endurance through a Google search. What stood out to me were the positive reviews and the comprehensive coverage that they offered, all at a price that was more affordable than what other companies were quoting. My experience with their customer service was nothing short of excellent; the representative was very professional and nice during the process. Reflecting on my overall experience with signing up for Endurance, I'd recommend it to a friend.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Mohammed, thank you for your glowing feedback and for recommending us to your friends! We’re thrilled to hear that you found our service affordable, accompanied by excellent customer service. If there’s anything else you need, feel free to get in touch. We're always here for you.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed June 4, 2025

    I recently opted for an Endurance Auto Warranty for my used truck. Though it's relatively new, I wanted the peace of mind that comes with having coverage in case anything unexpected happens.

    The Endurance sales representative I interacted with was very helpful, and the sign-up process went smoothly. I appreciated their thoroughness and attentiveness during our conversation. The coverage will soon be active, and I'm looking forward to having this additional security. Overall, my experience was positive, and I would recommend Endurance to others based on my interactions so far.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Antonio. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed June 4, 2025

    I went with Endurance because I've had previous experience with them, and when I had a need, they were very responsive. This time, the customer service during the purchase process was excellent. I appreciated how the company handled filing claims efficiently without any issues.

    One significant improvement is the price, which was lower than it was before, making it more manageable. Additionally, the staff member who assisted me could answer all my questions clearly.

    Overall, I'm very satisfied with Endurance and would recommend them to others.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience, Carolyn! We’re thrilled to hear that the process, from purchase to filing claims, has been seamless for you, especially noting the excellent customer service you received. It's wonderful to know that our efforts are valued and that you're satisfied with our service. Feel free to reach out anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed June 4, 2025

    My car is not too old, but it is almost 100,000 miles. That's why I wanted to be protected if something happens. The sign-up experience was very smooth. I appreciated how very professional and nice the representative was over the phone. Initially, I looked up several options and felt that Endurance offered the best coverage for what I needed. In previous experiences with other providers, I wasn't too pleased, but so far, everything with Endurance seems promising.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Vincente! We're thrilled to hear that your sign-up experience was both smooth and professional, and that you've been happy with what you've experienced from Endurance so far. If you need any further assistance, don't hesitate to contact us. Looking forward to more great service experiences with you!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed June 4, 2025

    I came across Endurance Auto Warranty while browsing Facebook and decided to give them a try. The sign-up experience was straightforward and pleasant. The representative was knowledgeable and explained everything clearly, which made the process hassle-free.

    I opted for Endurance because they provided comprehensive coverage that would help if issues arose with major parts like the motor or transmission. Overall, my experience with Endurance Auto Warranty's sign-up process was satisfying.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with Endurance, Quintin! We're thrilled to hear that the sign-up process was straightforward and pleasant for you. Your satisfaction matters greatly to us, and we look forward to serving you in the future.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed June 4, 2025

    When I signed up about a month ago with Endurance, the experience was overwhelmingly positive. The pleasant interaction with the representative stood out—they clearly outlined all the benefits, making everything easy to understand.

    Regarding the price, I rated it a four, as I believe there might be room for a slight reduction, but overall, the deal seems worthwhile for the coverage provided.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with Endurance, Carroll. We're thrilled to hear that our representative made everything easy to understand and provided you with all the necessary information about your coverage. While we appreciate your feedback on pricing, we're glad to know that you find the deal worthwhile overall. If you ever have any questions in the future, we're always here to help!

    - The Endurance Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 4, 2025

    Endurance Auto Warranty is what Ford said that would probably be the better one to go with. I called the number on the letter that was sent to me. It was easy and quick. He took time and explained everything to me good. He was very professional. Good customer service.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We're thrilled to hear you had a great experience with our team, Joyce! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Verified purchase
    Customer Service

    Reviewed June 4, 2025

    My daughter told me about Endurance Auto Warranty. When I signed up for their service, Allen assisted me over the phone. He was a very nice and polite guy who took the time to explain everything thoroughly. I appreciated how respectful he was, and his service made the whole process smooth for me.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the 5-star review, Marie. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

    Verified purchase
    Coverage

    Reviewed June 4, 2025

    My car had reached around 80,000 miles and I didn't have any warranty coverage on it. Given the mileage, I figured it was wise to secure the coverage for peace of mind. As for why I chose Endurance Auto Warranty specifically, there wasn't any particular reason other than it seemed like a reasonable option at the time. During my sign-up experience, the representative was fine, and everything went smoothly.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thanks for sharing your experience, Randall! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed June 4, 2025

    I had Endurance Auto Warranty in another automobile. Although I haven't had an opportunity to use it with my current vehicle, I found the initial customer service interaction to be straightforward and hassle-free. The representative I spoke with made everything easy to understand, which I appreciated.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Charles, thank you for sharing your positive experience with Endurance's customer service! We're delighted to hear your session was clear and easy. If you have any questions about your coverage as you begin using it with your vehicle, please reach out. We're happy to assist.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed June 4, 2025

    I heard about Endurance from a TV commercial and took the time to research other companies. However, Endurance stood out when they reached out to me just as I was considering my options. The timing was impeccable, and since the product lines were quite similar, it made the decision easier.

    During the sign-up process, the customer service was satisfactory. Everything was well explained and executed efficiently. I would recommend them to a friend. Overall, my experience with Endurance was quite positive.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you so much for sharing your positive experience with Endurance, Tom. We are delighted to hear our customer service helped make your decision easier. Knowing that you would recommend us to a friend means a lot, as it reflects our commitment to providing excellent service. If there is anything more we can assist you with, feel free to reach out. We’re here for you anytime!

    - The Endurance Team

    Verified purchase

    Reviewed June 4, 2025

    The Endurance sales representative who guided us through the process was extremely courteous and had a comprehensive understanding of the product. Everything was clearly explained, which was reassuring. This experience wasn’t my first with an auto warranty, so being familiar with the concept, I appreciated how seamlessly the setup was handled.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Marcia. We're thrilled to know that your experience with our sales representative was informative. It's great to hear that you found the process seamless and reassuring! We're committed to maintaining these high standards, and we appreciate you taking the time to share your positive feedback.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed June 4, 2025

    The Endurance customer service representative who assisted me in signing up for my policy was fantastic. They were very helpful, and while I didn't have many questions, they left a positive impression on me.

    However, I did have a specific concern regarding coverage details. My truck has a Cummins diesel engine, which has never given me any issues before. The policy states that most major components are covered, but I couldn't find specific information on the DEF system within the policy's fine print.

    Overall, I was satisfied with the experience and the support provided and rated their customer service highly.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Frank. Thank you for highlighting the exceptional support our representative provided while helping you during your sign-up experience! We take pride in leaving a positive impression and appreciate your feedback. If you have further questions, please don't hesitate to contact our customer service team for specific information. We're thrilled that your experience was satisfactory otherwise, and we remain committed to assisting you with your coverage needs.

    - The Endurance Team

    Verified purchase
    Price

    Reviewed June 4, 2025

    The sign-up process at Endurance was straightforward, and the representative I interacted with was very pleasant. My initial experience signing up was quite positive. I'd rate it below flawless; however, a more economical price point would make it unbeatable. Overall, my journey with Endurance has been smooth, and I'm satisfied with their service so far.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Deb, Thank you for sharing your positive experience! We're delighted to hear that your sign-up process was smooth, and that you had pleasant interactions with our representative. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to continuing to provide you with excellent service for many years to come.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed June 4, 2025

    When I signed up with Endurance, I opted for full coverage to ensure protection against major expenses like engine or transmission failures.

    The representative I spoke with was helpful, making the process straightforward. I appreciated their clear explanation of what would be covered. They were thorough and informative during the enrollment process.

    Regarding costs, it felt a bit pricey initially, but considering my vehicle is over a decade old, I found the pricing fair.

    Overall, my interactions with Endurance and their team left a positive impression, and I would recommend them.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We're thrilled to hear about your positive experience with Endurance, Edwin! We're glad you found our representatives helpful and the enrollment process clear and thorough. Thank you for recommending us it highlights the effort our team puts into ensuring customer satisfaction. Should you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to support you and your vehicle's needs.

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed June 4, 2025

    My auto warranty was nearing its expiration, and I needed a replacement. I was drawn to Endurance after seeing their advertisements on TV, which prompted me to look into their offerings.

    During the sign-up process over the phone, the customer service representatives were great. I had a pleasant experience overall. Even though I haven't filed a claim yet, based on my sign-up experience alone, I was very satisfied with their service.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the 5-star review, Terry. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed June 4, 2025

    I gave Endurance Auto Warranty a chance after I decided it was time to look into an auto warranty. The sign-up process went pretty smoothly overall. The representative I spoke with was quite knowledgeable and reviewed everything thoroughly. We talked about different things and I was happy with the experience of talking to him.

    It was pretty easy to get signed up. The coverage I opted for was full coverage, which fit my needs perfectly. I specifically got coverage for my 2020 ford escape.

    On a scale of 1 to 5, I'd rate the cost of the service at a 4 – it felt reasonable. I visited their website and used it a couple of times. I would also rate the navigation and ease of use on their site at a solid 4.

    Overall, I found them to be quite satisfactory, and I wouldn't hesitate to tell others about my experience.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for taking the time to share your positive experience with Endurance, Joe. We're thrilled to hear that the sign-up process with our representative met your expectations. Your choice of full coverage for your Ford Escape sounds like a perfect fit for your needs. We're also pleased that you found the cost and our website to be reasonable and user-friendly. If there’s anything more we can do to further enhance your experience or if you have friends or family considering Endurance, we’re always here to help. Thank you for the recommendation!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed June 4, 2025

    Endurance Auto Warranty was listed among the top five options when I made an online search, which grabbed my attention. Signing up was a good experience; the customer service representative was knowledgeable and easy to talk to, which made the process smooth. When discussing the plan options, the rep provided some solid information, and I was quite satisfied with what was offered. However, there was a hiccup regarding my vehicle's mileage. The representative recorded the mileage as 143,000, while it actually sits at 153,000. This discrepancy means that the warranty doesn't cover the full intended mileage and duration. I've already contacted them twice about this issue and sent in relevant documents, yet I'm still awaiting an updated policy booklet. Overall, I'm quite happy with the initial stages of joining Endurance and I'm hopeful they'll fix the mileage issue soon.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hello, Michael. Thank you for your insightful feedback about your experience with Endurance. We're thrilled to hear that your interaction with our customer service team was smooth and that you found our representative helpful and knowledgeable. Our team prioritizes resolving issues in a timely manner, and we're here to ensure you receive an updated contract soon. Please contact us if you need further assistance; we're committed to addressing this swiftly.

    We appreciate your patience and look forward to straightening out these details so you can continue enjoying your coverage worry-free.

    - The Endurance Team

    Verified purchase
    Claims Handling

    Reviewed June 4, 2025

    I have an older vehicle and one day, I decided that I needed to get a little more serious into obtaining an auto warranty. So I looked up Endurance and called them. I liked their positive online reviews, recommending them as a reputable choice. During the sign-up process, the representative I interacted with was incredibly helpful, making the experience smooth and stress-free. Though I haven't had to file a claim yet, based on the initial interaction and setup, I am satisfied with the service so far.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for taking the time to share your positive experience with Endurance, Gary! We're delighted that our team was able to get you set up easily and that your initial interactions have been smooth and satisfying. We’re also thrilled to hear you found our online reviews helpful. While you haven’t filed a claim yet, should you need any assistance in the future, we're here to support you every step of the way. Thank you for choosing Endurance, and please reach out anytime if you have questions!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed June 4, 2025

    I was looking for some kind of insurance and Endurance came up online. I noticed they had excellent reviews and ratings and although I explored other companies, Endurance stood out due to their comprehensive coverage. The customer service I received when I signed up for my policy was outstanding. They were determined to find the best rates for me. Although I couldn't make the full payment on the same day to avail better service, they accommodated my situation and arranged everything to finalize the payment a few days later. They were also good about trying to help me with everything that I needed covered.

    Based on my experience, I would definitely rate my overall experience with Endurance as exemplary. The representatives were incredibly helpful, making the whole process smooth and reassuring.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We're thrilled to hear that you had such a positive experience with Endurance, Alex! Our team always strives to provide outstanding customer service, and we're glad to know we were able to navigate your payment needs and ensure smooth processing. We're excited to have you in the Endurance family and look forward to supporting you in the future.

    - The Endurance Team

    Verified purchase
    CoverageTechPrice

    Reviewed June 4, 2025

    I did my homework by comparing several extended warranty providers, and Endurance came out on top. The representative who helped me get started was exceptional, and I managed to negotiate a deal that suited my needs perfectly. I've never used an extended warranty company before and I haven't bought a new car since 1987. I was looking for a bumper-to-bumper warranty with my choice in mind because I have a foreign car and Endurance fulfilled everything I was looking for.

    For me, this sign-up experience was flawless, and I'd confidently rate it a clear 5.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for taking the time to share your experience, Joe! We are delighted that your research led you to choosing Endurance and that our representative was able to help you secure a perfect plan for your needs. Thank you for choosing Endurance, and feel free to reach out with any further queries you might have in the future.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & Marketing

    Reviewed June 4, 2025

    As someone who handles Nissan warranty claims in a service department, I understand the value of a solid vehicle warranty. Knowing how costly repairs can be, I wanted assurance for both my new vehicle and the one I already own. The process of enrolling with Endurance was incredibly straightforward. The sales representative made the entire experience simple and tailored the benefits package to suit my requirements. Compared to other places I'd contacted, which only dealt with dealerships or had complicated processes, Endurance stood out for its simplicity and range of options.

    Particularly, I appreciated the elite package which offered a no deductible option and allowed for flexible payment plans, relieving the stress of needing to pay everything upfront. It's comforting to know I now have the support in case of unexpected car repairs, similar to having car insurance. The customer service was key in my decision. The support I received was not only about explaining coverage options but also about finding the best fit for me with great care. Everything was explained clearly, and I felt confident in my choice.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Dana, thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that the process of enrolling in our coverage was straightforward and well-suited to your needs. Hearing that our team's dedication to personalizing support played a crucial role in your decision reflects exactly what we aim for. We're pleased that everything was communicated clearly and are here for any questions or further assistance you may need in the future.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed June 4, 2025

    I got an auto warranty because I purchased an old car and I'm on a fixed income. If something happens to the car, I'm not gonna be able to pay for it. Securing an auto warranty provided me peace of mind, knowing that I wouldn't be overwhelmed with repair costs if something went awry.

    During my contact with Endurance, the representative was incredibly helpful and informative. He presented all the necessary options to protect my car, ensuring that I understood every aspect of the coverage. It was a nice experience and I was pleasantly surprised by the pricing, expecting it to be higher, so it was a relief to find it reasonably within my budget. Consequently, I couldn’t think of any improvements needed during my interaction with them.

    Overall, my interactions with Endurance left me feeling assured and secure about my purchase decision.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for your wonderful feedback, Octavia! We're thrilled to hear that our team could provide peace of mind and assist you in selecting a plan that fits your needs and budget. It's great to know our efforts to deliver exceptional customer experiences have reassured you. Should you need any further assistance, feel free to reach out. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase

    Reviewed June 4, 2025

    I always liked warranties. When I spoke with the sales representative from Endurance Auto Warranty, I found him to be very helpful and knowledgeable. He explained everything thoroughly and sold me well on the idea without being overly pushy.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We're thrilled to hear you had a great experience with our team, Charles! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Verified purchase
    Customer ServiceTech

    Reviewed June 4, 2025

    The dealership that takes care of my car highly recommend Endurance for warranty and I just joined them last month. I'm happy. When I contacted customer service, the representative was fantastic and patiently walked me through everything. However, I needed a copy of my contract to review what I'm actually qualified for and I asked her to mail me the contract, but I haven’t received it in over a month.

    The sign-up was pretty smooth, and since nothing's currently wrong with my car, I haven't had the chance to really test the auto warranty in action. However, based on the sign-up process and the recommendations I received, I am quite content with my choice.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, William! We're delighted to hear that you had a fantastic experience with our customer service representative and found the sign-up process smooth. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed June 4, 2025

    My previous warranty from the dealership turned out to be insufficient. They had told me it covered a lot, but unfortunately, that wasn't the case. It wasn't even a good powertrain warranty, so I decided to cancel it and search for something more reliable. Endurance seemed to be exactly what I needed. The sign-up process with Endurance was pleasant. Everyone I spoke to was nice and knowledgeable. They answered all of my questions, ensuring I understood everything clearly.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for taking the time to share your experience with us, Roy. We're delighted to hear that the sign-up process with Endurance was pleasant and that our team could provide you with the detailed support you needed. Please know that we’re committed to ensuring your continued satisfaction and are always here to assist you further with any questions.

    - The Endurance Team

    Verified purchase

    Reviewed June 4, 2025

    I'm trying to keep my 2011 car running smoothly despite its age. That's when I chose Endurance Auto Warranty, steering away from other companies due to some feedback that caught my attention. During my sign-up, the representative I spoke with was very polite and helpful, offering clear answers to all my questions. I appreciated the support I received, making the process quite effortless.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Jacqueline, thank you for sharing your positive experience with us! We're delighted to hear that our representative was able to provide clear and helpful support throughout your sign-up process. It's great to know that you found the process effortless. If you have any further questions or need assistance, feel free to reach out anytime. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed June 4, 2025

    I knew my car was getting older and I wanted to make sure I had some type of coverage. I decided to explore auto warranties and in the end, I chose Endurance Auto Warranty because they offered more value for my money. The sign-up process was smooth and easy, and the representative I spoke with on the phone was friendly and helpful, answering all my questions. Although I just signed up and haven't needed to file a claim yet, my initial experience with Endurance has been positive, leaving me with a favorable impression.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Lamont, thank you for sharing your positive experience with Endurance. We're thrilled to hear that you found value in our coverage and the sign-up process was smooth and easy. Customer satisfaction is important to us, and we're pleased to have left you with a favorable impression. If you ever have any questions or need assistance with your coverage, feel free to contact us. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase
    Sales & Marketing

    Reviewed June 4, 2025

    The person whom I'm riding in the car was the one referred me to Endurance Auto Warranty and I was not disappointed after talking to their rep. He was a very nice guy. The representative I spoke to was knowledgeable, aligning with the details that were highlighted in the commercial. I had even noted down points from the advertisement to inquire about, and everything matched perfectly during our discussion.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with us, Patty! We're delighted to hear that you received helpful and knowledgeable service from our representative and that your expectations have been met. Should you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your decision to choose Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed June 4, 2025

    I was looking online and found Endurance Auto Warranty. They reached out to me directly after I started filling out information online. I was interested in the coverage they offered, and it seemed like a good deal. I opted for their bumper-to-bumper coverage, which includes coverage for the drivetrain, electrical, engine, transmission, front and rear differential, and the AC – I believe it's their elite or a top-tier package.

    The payment process is straightforward; as a matter of fact, I just got off the phone making a payment. It was very convenient. My coverage starts on the 12th of this month once the vehicle has reached 1,000 miles. Though I just put new tires on my vehicle and paid for them myself, the coverage includes a tire allowance, which is a great addition.

    Overall, the sign-up process with Endurance was smooth, and I would gladly recommend them based on my initial experiences.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi there, Christopher! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that the sign-up process was smooth and that you found the coverage to be a good fit for your vehicle's needs. It's great to know that you appreciated the straightforward payment process and that our plan aligns well with your requirements. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to providing you with continuing service and support for the road ahead!

    - The Endurance Team

    Verified purchase
    Price

    Reviewed June 4, 2025

    I use my car heavily for work and travel frequently, which made me feel that extra protection was necessary. I signed up with Endurance and my experience has been excellent. The representative I spoke with was knowledgeable and helped me understand the terms and conditions, which made me feel very comfortable. His calm demeanor and personal touch, like sharing that we both have dogs, really stood out. Endurance should keep him on.

    I was quite surprised that the price was affordable, as I initially feared it might be around $300 or $400 a month, but it wasn't, thankfully. Overall, the experience was smooth, and there was no pressure from the representative. Even though I would've given a higher rating if possible, the limit was 5 stars, which I wholeheartedly awarded. I genuinely believe they did everything right from the start.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Christina, Thank you for taking the time to leave such a wonderful review! We are delighted to hear about your positive experience with Endurance and our knowledgeable representative. We strive to personalize our service, so it's gratifying to know we succeeded by ensuring you felt at ease and understood your plan. Thank you for your 5-star rating. We look forward to continuing to support you for many years to come.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed June 4, 2025

    When I went to get an oil change, I talked to my service adviser and they recommended Endurance Auto Warranty. Prior to making my choice, I considered several warranty companies, but the feedback I've gotten from other people was much better than what I had been looking at.

    My experience with Endurance's customer service has been excellent—they are very accommodating and made the signup process straightforward. The overall smooth interaction greatly contributed to my satisfaction.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Kathryn. We are thrilled to hear that you've had an excellent sign-up experience with our customer service team. Thank you for choosing Endurance; we're always here to help if you need us!

    - The Endurance Team

    Verified purchase
    CoverageSales & Marketing

    Reviewed June 4, 2025

    I decided to switch from my previous warranty provider of eight years to Endurance Auto Warranty due to customer service experiences. Although I haven't utilized the Endurance services yet, I felt that their sales representatives did an okay job, and I'm content with the coverage they've provided. The sign-up process was handled respectfully, and my overall experience deserves a rating of 4. Right now, I feel happy with my decision to try Endurance, and I'm looking forward to seeing how their service meets my needs.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi there. Thank you for sharing your positive experience with Endurance. We are happy to know that our sales representatives handled the sign-up process respectably and that you're happy with your decision to choose us. While you haven't utilized the warranty yet, we assure you that our team is committed to providing you with the support and service you need when the time comes. If ever you have questions or need assistance, please feel free to reach out. We appreciate your trust in us and look forward to having you as a customer for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed June 4, 2025

    I did an internet search, found Endurance and the signup was great. I had a number of follow-up calls, which were necessary for me to decide to switch from a dealer-based extended warranty.

    The cost of the Endurance plan was a bit higher, but I've balanced this with the expectation of better performance. As far as the plan options and descriptions are concerned, they were consistent and the follow-up played a significant role in convincing me to make the switch. While I haven't filed a claim yet, my overall experience with their customer engagement has been positive.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Timothy, we're thrilled to hear that you had a positive experience with Endurance and found the sign-up process satisfying. Whether you file a claim or have questions in the future, feel secure knowing we’re here to assist you every step of the way.

    - The Endurance Team

    Customer ServiceTechPrice

    Reviewed June 3, 2025

    Customer service is good and the warranty is ok. My only issues is that, they will not pay for factory parts at their rate. My Volvo xc70 t6 is a high end vehicle and parts are more expensive. So if I use dealer parts, I have to pay the difference which can be expensive. However, dealer offers a life time warranty while Endurance after market part offers warranty until the coverage ends. This is a major issue I have but, I have no choice. I paid $1500 on my last service while Endurance pay a little over $700. This doesn't really help me out with paying to have a lifetime warranty from Volvo dealership.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience with Endurance, Joseph. We understand your concerns and know how important it is to feel confident in your auto protection plan. If you ever have questions about your coverage or options available, our team is always here to help.

    - The Endurance Team

    Resolution In Progress
    Verified purchase
    Customer Service

    Reviewed June 3, 2025

    I had another warranty, and I was checking Endurance out and theirs was a lot better. Their signup process was easy. When I was looking at the policy, it said 30 days and 1,000 miles. I called and I was going to cancel it. I talked to someone and they said, "Well, you can use some of it. You can use the towing or anything like that. But you can't replace an engine or transmission or something." If they didn't have that 1,000 miles in there, then anybody could just wait 30 days and get their engine replaced. I understand that. It's just I don't drive that much. It might take me a year for 1,000 miles on my car. Still, overall, my auto warranty policy is a good deal.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience with us, Charles. We're pleased to hear that the signup process was seamless for you and that you found value in your plan with Endurance. If you ever have questions or need further assistance, please don't hesitate to reach out.

    - The Endurance Team

    Claims HandlingCoverageSales & Marketing

    Reviewed June 2, 2025

    This company is a scam! They will deny any claims or only cover some of your claim then threaten to drop you if you file the claim. RUN from these scumbags. I have spent over $2000 in monthly fees only to get denied for every claim.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Christian.

    We understand how stressful the claims process can be, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed June 2, 2025

    We had a rather long wait to finally get to a claims agent. Fortunately for us it was Jennifer **. Having been a customer support manager, I can tell you from personal experience that she was fast, professional, very courteous, and had a great sense of humor. This was our first interaction with Endurance and Jennifer made a great first impression.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with us, Jeff! We're thrilled to hear that our team provided such outstanding service and made a lasting first impression. If you need further assistance, we're always here to help. Welcome to our Endurance family!

    - The Endurance Team

    Customer ServiceClaims HandlingTech

    Reviewed June 2, 2025

    This is the worst car auto warranty we have ever used. First when we tried to get a hold of claims department it took me 5 times to try and get through, first wait was 1/2 hour and gave up. I waited a couple of hours and tried again was 10th caller in line and asked to call back at my number, never got a call. Next tried again and waited another 1/2 hour or so and gave up. Took my car to the dealership to get fixed and they called and waited over an hour to get to someone, and THEY DID NOT EVEN HAVE OUR CAR ON RECORD WITH THE CONTRACT NUMBER!

    When we called to cancel, they send us a cancel form that we have to TAKE TO A NOTARY AND PAY! We even have to have the Notary view the odometer reading and then send in a cancel copy to them before ANYTHING HAPPEN! We paid $168 a month for 5 months. Hope to get our money back or at least some of it. This is the first of my reviews and going to go viral now. I'm so mad!

    Payment Details
    Payments Made
    4
    Payments Remaining

    32

    Payment Method
    Monthly Bill
    Last Payment Amount
    $164.70
    Last Payment Date

    May 13, 2025

    Late Fee
    $0.00
    NSF Fee

    $0.00

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We're truly sorry to hear about the difficulties you faced while trying to reach our claims department and your frustration with the cancellation process. We value your feedback and aim to improve our services. If you're willing, we'd like to investigate these concerns and see what we can do to make things right. Please email feedback@endurancedirect.com with your contract and experience details so we can address your issues promptly.

    - Endurance

    Customer Service

    Reviewed June 2, 2025

    These guys are one of the best insurance companies I have ever dealt with. This is my second time doing with them and the customer service representative are good especially the one guy named Kevin, very patient, very humble.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi John, thank you for sharing your positive experience! We're thrilled to hear that our team provided you with exceptional service. We look forward to continuing to serve you and appreciate your support. If you need anything else, feel free to reach out.

    - Your Assurance Team

    Refunds & Payouts

    Reviewed June 2, 2025

    I originally signed up to become a member 4/12/25. Unfortunately the rep at the time was NOT clear about the pre-existing issue clause in their contract as well as that you cannot immediately go service your vehicle after you purchase a package with Endurance. I was very clear that this was my FIRST time ever doing an extended warranty and that my truck needed attention to the transmission and it had gotten worse. Fast forward after dropping my truck off for 3 weeks, I’m now advised I didn’t approval from Endurance to service my truck because it has a preexisting issue and that’s in Endurance policy. The same policy I wasn’t told about the day of signing. Still waiting on full refund for this complete inconvenience and nightmare of an experience.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Ryan. We’re sorry to hear that your experience didn’t match your initial expectations. We strive to be transparent about coverage terms, including the exclusion of pre-existing conditions, and regret any confusion that may have occurred.

    Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.

    -The Endurance Team

    Verified purchase
    Customer Service

    Reviewed June 2, 2025

    Warranty sounds great, hope it is as good as it sounds...My sales man was great... Thanks for the great service, this warranty does sound great and I hope it is as good as they state in the phone call... My sales rep was very intelligent and knew exactly how to explain the warranty to me...

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Christopher. We're thrilled to hear you had a great experience with our sales team! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Verified purchase

    Reviewed June 2, 2025

    I set up everything with Endurance online, but we did talk with them. We spoke to a very kind and informative rep, and we picked the best choice. I wanted to get another one, but I can't afford it on my other vehicle yet. I'm working towards it. Overall, the options that we received with Endurance were wonderful.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for your wonderful review, Keith! We're thrilled to hear that you had a positive experience working with our representative and that you found our options to be perfect for your needs. We'd love to assist in the future when you’re ready to get coverage on your other vehicle. Don’t hesitate to reach out if we can help in any way!

    - The Endurance Team

    Sales & Marketing

    Reviewed June 1, 2025

    Endurance warranty promises to fix things in their warranty but they do not honor it. And they come up with excuses and offer to give you free monthly payments but they do not fix your car. Endurance is a scam. Dont buy their warranty. I had two policies with them, one for my Mercedes and one for my BMW. Stay away from this company, it's a fraud and a scam.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We are sorry to hear that you may not have had the best experience with us, Bob. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.

    Sincerely, The Endurance Team

    Verified purchase

    Reviewed June 1, 2025

    I needed to get some warranty on my car. So, I called Endurance and the guy who sold it to me was really nice and gave me a great deal, and I took it. He let me know everything that I needed to know. And if there were some discounts that I could get, he made sure I got them. I had some financial problems. The payment was a little high because CARFAX was going to charge me $99, but I went ahead and went with him because I think that Endurance might be a better company. I pay 126 for Endurance. The salesman did his thing. He made me want it because he gave me discounts that he could give me, and he told me the things that would be covered. So, he sold me.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for taking the time to share your feedback with us, Rebecca. We're pleased to hear that our sales team provided clarity and ensured you had a positive experience. If any questions arise or if we may assist you further, don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceRefunds & Payouts

    Reviewed May 31, 2025

    My uncle had a positive experience with Endurance while using it for his luxury vehicle, a Mercedes Benz S550, and he told me that they were a great company to go with for an extended warranty. I believed securing an auto warranty for my Range Rover was necessary, given the costs associated with maintaining such a high-end vehicle. The sign-up process with Endurance was straightforward, however, I discovered that Endurance no longer works with Range Rover, which was quite disappointing. When I contacted the Range Rover dealership, they informed me they would accept Endurance payments if they covered the actual costs. Unfortunately, the labor costs charged by my dealership are higher than what Endurance covers, leading me to think I'd have to pay the difference out of pocket, which I find unfair. That aspect contradicts what I was initially told; everything was supposed to be covered.

    If asked by friends or family about Endurance, I would caution them to conduct thorough research prior to committing and ensure compatibility with their car’s dealership. It's frustrating when the assurance you receive from a sales consultant doesn’t align with the reality after purchase. Regarding the cost, I found it advantageous that Range Rover offered a competing warranty with a slightly higher monthly payment, which allows direct dealings with their dealership. Looking at the long-term financial commitment, the current setup with Endurance isn’t ideal. I would have appreciated a payment structure spread across five or six years rather than the three-year plan they offered, which would have eased the payments on my budget.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Tyrone, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.

    Sincerely, The Endurance Team

    Verified purchase
    Customer ServicePrice

    Reviewed May 31, 2025

    Endurance was more comprehensive and professional than other companies, plus, their knowledge and pricing felt just right for me. When I started my policy, the customer service representative who assisted me was incredibly thorough and provided excellent support. Overall, my experience signing up was reassuring.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the 5-star review, Stephen. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

    Verified purchase

    Reviewed May 31, 2025

    I went with Endurance Auto Warranty after a frustrating experience with another company, CarShield, which let me down despite being with them for a year and a half. After weighing my options, Endurance appeared as the leading choice, and I've now been with them for a month.

    Signing up was seamless, thanks to the tremendous assistance from their representative, who made the process fantastic. When considering their plan options and costs, I found them not only competitive but more attractive than what I previously had. Though my monthly payments are $10 more with Endurance, the small application fee was reasonable, and the offer of paying for 36 months to receive an additional 12 months free was compelling.

    I'm thoroughly satisfied and have already recommended Endurance to a few people, which speaks volumes about my confidence in their service.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing such wonderful feedback about your experience with Endurance. We’re delighted to hear that you found our signup process seamless and our plan options appealing. Your confidence in our service and your recommendation mean a lot. We appreciate your trust and support, and if there's anything more we can do to assist you, please don’t hesitate to reach out.

    - The Endurance Team

    Reviewed May 31, 2025

    Called Endurance and the representative came on. I asked her was I able to take my car to the shop, the representative said, "Yes you available to take your car to the shop." When I take my car to the shop, the shop called Endurance and Endurance telling them that they cannot pay for the repairs because he didn’t put 1000 miles on the car. He only did 800. So I called Endurance and ask him. Why did they say I could take my car to the shop and now they don’t wanna pay for it, they telling me that you need 1000 miles as the contract says but I’m explaining to them that the lady I spoke to on May 23 didn’t ask me how many miles I had on the car. All she said was, "Yes you could take your car to the shop." I don’t think it’s right. Now I can’t fix my car because Endurance does not want to pay for the repairs. I do not recommend Endurance at all. I even offered to pay the $800 because I’m short mileage 200 and they still didn’t do it, this is unbelievable.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Manuel, We're sorry to hear about your claims experience and for any confusion surrounding the mileage requirement outlined in your contract. Our commitment is to offer transparency and support to all concerns our customers might face. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 30, 2025

    I saw an ad on the Don Miller dealership when I bought my car used back in 2018. I purchased an Endurance policy at that time, then it expired, so I called Endurance again. My experience with their customer service was smooth, and I didn't encounter any problems. Everything was satisfactory during my interactions with Endurance, reflecting a positive experience overall.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Martin, we're glad to hear you chose to renew your plan with Endurance and that your interactions with our team have been satisfactory. We appreciate your loyalty and are here to support you with any future needs!

    - Endurance

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 30, 2025

    When I signed up for my policy, I found the customer service to be excellent. The representative not only explained everything clearly, but also highlighted some benefits I wasn't even aware of. This made me quite excited about my coverage. So far, I've recommended Endurance to my parents and others because of how satisfied I've been with the service.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Donnell, thank you for recommending us to your parents! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

    - Endurance

    Verified purchase
    Coverage

    Reviewed May 30, 2025

    The signing-up process was smooth, and I felt that the coverage options presented to me met my expectations. While I wasn’t actively looking, the representative’s respectful approach made the decision easier. During my interaction, I didn't feel like there was any undue pressure or incentive to influence my feedback, which was reassuring.

    Overall, my experience was positive, and I felt well-treated throughout the entire process. Considering how the sales rep engaged with me, I would confidently give the experience a full mark for satisfaction. Knowing that they aim to continue providing excellent service only reinforces my decision.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for taking the time to share your positive experience with us, Donald! We're delighted to hear that the sign-up process was smooth and that you felt well-informed and respected throughout your interaction. We aim to continue providing you with excellent service, and your satisfaction is our highest priority. We truly appreciate your confidence in Endurance and look forward to continuing to provide you with excellent service.

    - The Endurance Team

    Verified purchase
    Customer ServicePrice

    Reviewed May 30, 2025

    The sign-up process went smoothly, and the customer service team was excellent. They were very friendly and patient, answering all my questions thoroughly. Regarding the cost, I find it quite reasonable at $136, which is pretty good for what they offer.

    However, I did encounter a small hiccup when trying to change the payment date from the 1st of the month to a later date, as it clashes with other bills. Unfortunately, they couldn't accommodate this request. Despite this, overall, I would still rate my experience a 5 out of 5, mainly due to their helpfulness and the anticipation that they'll provide great service should I need it. I don't have any major complaints, and I'm looking forward to seeing how the warranty serves me if and when the time comes.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We truly appreciate your kind words and glowing 5-star rating, Jarriod! It's fantastic to hear that you had a positive sign-up experience and found our customer service team exceptionally friendly and patient. Rest assured, our commitment is to provide you with excellent service should you need it in the future. Thank you for choosing us!

    - The Endurance Team

    Verified purchase

    Reviewed May 30, 2025

    The initial sign-up process was straightforward and smooth. Moses, the representative I interacted with, was great in facilitating everything, making the entire experience hassle-free. I appreciate how effortless the whole process was, and assuming things continue this way, I'm looking forward to a positive experience with Endurance.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the 5-star review, Michael. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We look forward to continuing to provide you with excellent service for many years to come.

    - Endurance

    Verified purchase
    Sales & Marketing

    Reviewed May 30, 2025

    I saw Endurance Auto Warranty's ads on TV, as it prompted me to review my car warranties, which I found had expired. I wanted to ensure my car expenses would be covered in case something severe occurred. Setting up the warranty was straightforward. The representative was informed about the products and explained all the details clearly. While I wasn't particularly impressed, I found her to be cordial and business-like, ensuring a professional interaction.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Mary. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to providing you with excellent service for many years to come.

    - Endurance

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 30, 2025

    When I first signed up, the sign-up process went smoothly, and I received very open and comfortable customer service from the representative. However, I feel that I might need to cancel because the turnaround time for repairs is longer than I anticipated, which makes it hard to rely on them when my car needs urgent attention.

    The policy seemed just fine, but I wish I had more time to compare the contract details to my present needs. If I were to rate my initial experience with them, I'd give it a 3. Overall, my experience has been okay, but these issues have made me reconsider my position with the warranty.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience, Kristy. We’re glad to hear the sign-up process went smoothly and that you felt supported by our representative. That said, we completely understand your concerns about repair turnaround times and how that can impact your ability to rely on your coverage when you need it most.

    We’d love the opportunity to learn more about your specific experience and see if there’s anything we can do to help or clarify. Our goal is always to provide fast, dependable support, and we appreciate your feedback as it helps us improve. When time allows, please send us an email at feedback@endurancedirect.com so we can learn more about how your experience with Endurance could have been better.

    Thank you,

    The Endurance Team

    Verified purchase
    Price

    Reviewed May 30, 2025

    I traded down from a 2014 Toyota RAV4 to a 2016 Ford Fiesta, aiming to save some money. Being a 10-year-old vehicle with only 70,000 miles on it, I thought it would be wise to have a warranty. That's why I decided to look into options, ultimately choosing Endurance after seeing their ads on TV. The sales agent was excellent, addressing all my questions with knowledge and a friendly demeanor. I found the price of the warranty reasonable, just a couple of dollars more than a car payment. Considering the potential for major repairs, it seemed well worth it.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Tom. We're thrilled to hear that our service met your expectations and that your interaction with the sales agent was excellent. It's great to know that our team offered both the knowledge and friendly support you expected. Thank you for choosing Endurance and reaching out about safeguarding your peace of mind. If you need further assistance, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Claims Handling

    Reviewed May 30, 2025

    The sign-up process was smooth, largely thanks to the representative's thoroughness and expertise. He carefully walked me through the offerings, making it a seamless experience. However, I am yet to make a claim, so I cannot comment on the actual service or its follow-up. As of now, I'd cautiously recommend this based on initial interactions, acknowledging that the real test will be when a claim is made. That's when I'll be able to provide a clearer picture of how everything unfolds.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience with us, Robert. We're delighted to hear that our representative provided the thoroughness and expertise needed to make the sign-up smooth and seamless for you. Should you need further assistance, feel free to reach out. Thank you for giving us the opportunity to protect you and your vehicle. We look forward to continuing to support you.

    -Endurance

    Verified purchase

    Reviewed May 30, 2025

    The sign-up process with Endurance was straightforward, and the sales agent I interacted with was both professional and friendly. One of the enticing aspects of their offer was the additional perks they provided, which I found to be a wonderful gesture of appreciation. Overall, I'm impressed with the service, and I believe they're doing an excellent job; I'd rate my experience a 5 out of 5. Keep up the good work, Endurance!

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thanks for sharing your experience, Brenda! We're glad to hear that the sign-up process went smoothly. It's great to know our team provided you with excellent service and the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed May 30, 2025

    I faced dissatisfaction with my previous auto warranty provider, CarShield, and decided to explore better options, leading me to Endurance Auto Warranty. My 13-year-old Ford Mustang, with over 117,000 miles, was not adequately covered under CarShield as they failed to cover repair costs as promised. For instance, they only covered $7 out of a $1100 repair, which was far from satisfactory. On choosing Endurance, I reached out to them after a disappointing experience with CarShield.

    The sales representative at Endurance communicated clearly, emphasizing that with a $100 deductible, Endurance would cover repairs in full, excluding brakes and tires, which seemed reasonable. Unlike CarShield, where the terms were ambiguous, Endurance made it clear what their terms were—covering everything electrical and air conditioning-related. The signing-up process was smooth with Endurance. I appreciated the professional and non-pushy nature of their customer service. They ensured that my concerns about previous warranty experiences were addressed, enhancing my confidence in their services.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your detailed experience with us, John. It's wonderful to hear that you're happy with your decision to switch to Endurance and that our team could address your previous concerns with clarity and professionalism. We look forward to being your trusted partner on the road and assure you of continued, dedicated support. Should you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.

    - The Endurance Team

    Verified purchase
    Sales & Marketing

    Reviewed May 30, 2025

    I looked into an auto warranty mainly because of how complex cars have become, essentially making them more like computers. What convinced me with Endurance was that it was a risk-free trial, meaning after a few months, if I didn't find it valuable, I could easily cancel. The sales representative was outstanding. She was incredibly knowledgeable and patiently addressed all my questions. My wife is usually skeptical about warranties due to typical loopholes, but the representative assured me by walking through the various plans, which took about an hour. This thorough explanation was crucial in making me feel comfortable enough to make a decision on the spot.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for your positive feedback and for sharing your experience with us, Robert! . We're thrilled to hear that our sales representative provided the clarity and reassurance you needed. If you have further questions or require assistance, don't hesitate to reach out. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase
    Tech

    Reviewed May 30, 2025

    I already had an existing warranty that was about to expire in August, so I needed an extended warranty. The Ford dealership recommended Endurance Auto Warranty, and that's how I became part of their family. The sign-up process went well, and I'm appreciative of how accommodating they were. My warranty goes into full effect on the 8th, and I'm feeling optimistic about the decision. In fact, I'm so satisfied that I'm getting my mom and dad to join too.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you so much for sharing your positive journey with us, Vernon! We're delighted to hear that the transition to Endurance was smooth and accommodating for you. It's wonderful to know you're happy with your decision and even considering recommending us to your family. We're excited to continue providing the coverage and support that meets your needs. If there's ever anything more we can do for you or questions arise, we'll be here to help!

    - The Endurance Team

    Verified purchase

    Reviewed May 30, 2025

    I discovered Endurance via a Google search and it wasn’t until a few weeks ago that I decided to give it a try. My experience signing up was smooth, and the customer service interaction was pleasant.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Krystal. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.

    - Endurance

    Verified purchase
    Customer Service

    Reviewed May 30, 2025

    I have an extended warranty on my vehicle right now that I got when I first purchased the vehicle. Rhat extended warranty is going to expire at the end of next month. So, I just picked up another warranty. I've been seeing the commercials that have Danica Patrick on it a couple of times. I went online, looked into it and it seemed a fit for me.

    The sign-up process was refreshingly straightforward. I appreciated that when I submitted my information online, I received a call back immediately—talking to a representative was smooth since I wasn't shuffled through multiple automated systems. Although I had to step outside to grab some details from my vehicle, everything I needed to provide the necessary information was fairly effortless.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the 5-star review, Toni. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

    Verified purchase
    CoverageSales & MarketingPrice

    Reviewed May 30, 2025

    I was gonna cancel the warranty with Endurance but the second representative I spoke to was very helpful in explaining the various plan options and costs, which made me feel better. Compared to other companies, I find the cost quite reasonable for the extensive coverage provided.

    I first learned about Endurance through TV ads, and since signing up, everything has gone smoothly except for one issue—I was told I would receive a hard copy contract in the mail, but it never arrived. I purchased my plan in early May, and despite this minor inconvenience, I haven't contacted them yet about it.

    Overall, I'm satisfied with my experience with Endurance Auto Warranty so far.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Emma. Thank you for taking the time to leave us a review. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve.

    You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    Sincerely, The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 30, 2025

    When I called, the representative was extremely polite and professional, offering terms that seemed favorable. The overall experience was quite smooth when I signed up for my auto warranty and my initial experience with Endurance's customer service was positive enough to warrant a recommendation.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for your kind words, Paul! It's great to hear that the sign-up process went smoothly, and we truly appreciate your recommendation! If there's anything else we can assist with, please let us know.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 30, 2025

    Endurance Auto Warranty cared about what I was talking about. Also, I was impressed with a lot of their coverage.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Trudie, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - Endurance

    Verified purchase
    CoveragePrice

    Reviewed May 30, 2025

    My decision to choose Endurance Auto Warranty was more of an impulse than a calculated decision, as I didn't shop around at the time. Unfortunately, my experience with Endurance hasn't been favorable. The coverage they provided fell short of my expectations, as it doesn't seem to cover a lot of crucial components. One of the key issues is that many things, like braking systems and sensors, aren't covered, which I believe should have been. Additionally, even when certain repairs are carried out, they don't cover the labor costs involved. This lack of coverage is disappointing. For the price tag attached to their services, I expected much better coverage and service quality.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Andrew, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.

    Sincerely,

    The Endurance Team

    Verified purchase
    Customer ServiceTechPrice

    Reviewed May 30, 2025

    When I first spoke to Kris from Endurance Auto Warranty, I knew I could trust her. She was extremely supportive and understanding of my concerns, given my past ordeal. I'd previously signed a deal with another company that cost me about $3,500, but sadly they went bankrupt, and I got nothing from it. I decided to make payments at Endurance given my financial situation as I'm on a fixed income after losing my wife's Social Security benefits. It has been a relief knowing that they have reliable service. I’m 77, and at this point in life, I need the assurance that someone will step in for repair needs I can no longer manage myself. I trust Endurance, partly because NASCAR racer Danica Patrick endorses it, and being an avid follower of the sport, her recommendation weighed heavily on me.

    So far, Endurance’s customer service has been phenomenal. With my aging truck just over 49,000 miles, I’m reassured knowing that I won't have to worry too much when something goes wrong. I experienced a small issue with my truck sensors in the past, and having the confidence to now get necessary repairs covered is a weight off my shoulders. After my many years of loyalty with my previous warranty provider who disappeared after taking my money, having Endurance actively reach out to me reaffirmed my choice. Even with my not-so-tech-savvy lifestyle, Endurance makes efforts to ensure I receive all necessary documentation in the mail, acknowledging my preferences.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Larry. Thank you for taking the time to share your story and express your trust in our service. It’s fantastic to know that our team provided support and understanding that is suited to your financial and personal situation. Danica Patrick’s endorsement means a lot, and we’re glad it reinforced your confidence in our coverage. Should you have any questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 30, 2025

    I've been with Endurance for just about two months now. The customer service I received during the signup process was impressive; the rep was very polite and efficient. Overall, my initial experience with Endurance has been positive.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Renzo. We appreciate the rating and are glad we could provide you with a positive experience!

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed May 30, 2025

    I had another warranty company that didn't want to pay any claims. So, after I had them for two years, I decided it was time to change. I've been with Endurance for almost 30 days now. So far, the customer service during the sign-up was good, though I don't recall any specific details standing out during the process. While I haven't fully experienced the coverage yet, I would cautiously rate my initial experience as a 4 out of 5, with hope that they won’t have the same issues as my previous provider.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the review, Hilary. It sounds like you had a positive experience with our team. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - Endurance

    Verified purchase
    CoveragePrice

    Reviewed May 30, 2025

    I own a Dodge Challenger, my dream car, which I want to keep in pristine condition. Given that I'm on a fixed disability income of just over $1,000 a month, the thought of facing expensive repairs made me uneasy. So, having an auto warranty seemed like the right choice to protect myself from unforeseen costs.

    The process of signing up with Endurance was seamless and efficient. The representatives I spoke with were friendly and made the experience pleasant. Even though I haven't had to use the warranty yet, understanding all the coverage details does feel a bit daunting—almost like deciphering a complex utility bill. But, knowing that I'm covered against potential repairs is a relief, especially since cars these days aren't built like they used to be and can encounter issues more quickly.

    Overall, I feel assured with my decision to have Endurance Auto Warranty protect my vehicle.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Thomas! We're thrilled to hear that the process of signing up with Endurance was seamless and that our representatives made it a pleasant experience. We understand that navigating the details can feel overwhelming, but we're always here to help clarify any questions or concerns you might have. We appreciate your trust in us and are committed to offering you continued support and peace of mind. Should you have any questions or require assistance, please don’t hesitate to reach out.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 30, 2025

    I landed on Endurance Auto Warranty after seeing numerous advertisements online and on TV about various companies. The name Endurance caught my attention, so I decided to give it a try. My journey began with them about a month ago, and I've just made my first payment following the initial one. The customer service I received during sign-up was good, making the process straightforward. Overall, it's been a smooth experience so far.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hello, Susan! We're thrilled to hear that your experience with Endurance has been smooth and that our customer service team made your sign-up process straightforward. Thank you for choosing us and for sharing your positive experience. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 30, 2025

    I came across an advertisement for Endurance Auto Warranty and decided to give it a try as my vehicle is getting older and out of its manufacturer's warranty. I'd seen a few letters in the mail before but hadn't paid much attention until a promotion finally caught my eye.

    Signing up for the warranty was a straightforward experience, and the customer service I received was pretty good. Although I haven't yet had to use the warranty, the process of enrolling was smooth and professionally conducted, which left me with a positive initial impression.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Jeff, thank you for sharing your positive experience with us! We're thrilled to hear that you found the sign-up process simple and our customer service team helpful. It's great to know that you've had a smooth experience so far. Should you ever need any assistance in the future, we're here for you at any time.

    - The Endurance Team

    Customer ServicePrice

    Reviewed May 30, 2025

    Had Endurance with last vehicle. Price was great. Customer Support has been great every time I call. They take their time, break it down to understand and very knowledgeable regarding my questions. Thank you!!!

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Heidi. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - Endurance

    Verified purchase
    Customer ServicePrice

    Reviewed May 30, 2025

    My co-worker recommended the services of Endurance and signing up was straightforward and didn't involve any complications.

    I found the customer service to be quite knowledgeable, which made the experience more reassuring. Our conversation did take some time, about 30 minutes, as the representative went over a lot of details with me.

    When it came to the cost, it seemed reasonable at first. However, after initially considering cancellation due to my financial situation with a new car loan, they offered to lower the price, which was commendable. In my current circumstances, I have full coverage insurance on my car and I'm still figuring out if having the warranty is feasible for me. But overall, I'm pleased with the initial experience.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you so much for choosing Endurance, Angela! We're thrilled to hear that your sign-up experience was smooth and that you found our customer service knowledgeable. If you ever have questions as you consider your options, please don't hesitate to reach out. We're here to support you through any decision.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed May 30, 2025

    Our factory warranty was about to expire, and we needed coverage. I was pleasantly surprised by the offer from Endurance, which was not only competitive but also flexible in terms of payment options. They really worked with our situation, especially since we needed coverage for two vehicles.

    The pricing they offered was quite impressive and fit well within our budget, even with the potential expenses that come with maintaining two cars. The overall experience with Endurance has been exceptional.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Susan. Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our offer was both competitive and flexible, fitting your budget perfectly for both of your vehicles. Hearing that you found our customer service and payment options helpful in achieving peace of mind with your warranty coverage is especially rewarding to us. Thanks again for choosing Endurance. We look forward to continuing to serve your vehicle protection needs!

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed May 30, 2025

    I saw Endurance Auto Warranty on several advertising campaigns on TV and through the mail and it's been just about a month since I got the warranty. One of the main reasons I chose Endurance was because they do not involve a third-party, which really appealed to me.

    The customer service I experienced during the sign-up process was good, making the whole experience smooth. I would recommend Endurance.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the 5-star review, Ida. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

    Verified purchase
    Punctuality & Speed

    Reviewed May 30, 2025

    I was initially hesitant about whether I should commit with Endurance, but the representative I communicated with was incredibly helpful. He provided me with all the information I needed and assured me that if I needed more time to think or wanted to cancel later, it was possible without any pressure.

    The experience was certainly impressive. I haven't had a chance to use the warranty yet, but based on the service alone, I would rate it highly, a full five stars. The reassurance and customer-friendly approach of the representative encouraged me to hold onto the warranty instead of canceling.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    HI, Scott. We're thrilled to hear about your positive experience with our representative and your five-star rating! We value your satisfaction and are glad to have reassured you about your decision. If you need any further assistance or have additional questions in the future, we're always here to help. Thank you for choosing Endurance!

    - The Endurance Team

    Coverage

    Reviewed May 30, 2025

    Allec was very helpful in helping our family continue our services after we had a financial decrease in our budget. I thought we would have to cancel but he thoughtfully helped us come up with a plan to keep our services and protect our vehicle against repairs. I have a peace of mind knowing we're still covered. This is a company that truly cares!

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you so much for sharing your experience, Tonya! We're thrilled to hear that our team was able to assist your family in continuing your coverage despite budget changes. We're committed to supporting our clients’ needs and are here for any future questions or assistance you may require. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 30, 2025

    When I was signing up with Endurance, the process on my phone was somewhat confusing, but a quick call to their customer service clarified everything I needed to know. The representative recommended what they said was the best plan available, and I felt confident going with that option.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thanks for sharing your experience, Donald! It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 30, 2025

    I have a 2012 used car and having a warranty seemed like a smart precaution just in case. The signup process with Endurance involved both online elements and direct communication over the phone. The service representative came across as knowledgeable, personable, and kind, which made the process seamless. I sought full coverage, which fortunately fit within my budget. Though I haven't had to utilize the service yet, I am confident in their offering. The price was another highlight, as it was comfortably in my price range.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Teresa! Thank you for sharing your experience with us. We're thrilled to hear that you found our sign-up process seamless and our representatives helpful and kind. Though you haven't needed to utilize your plan yet, we're committed to delivering reliable and outstanding service whenever you do. If you have any questions, feel free to reach out. We're here to help!

    - The Endurance Team

    Verified purchase

    Reviewed May 30, 2025

    I consulted my mechanic about Endurance Auto Warranty and he didn't have any issues working with them, which reassured me. I signed up and the customer service was quite good; however, they misspelled my name on my email, which caused delays in receiving my documents. It took about a month and a follow-up call to resolve that, but once it was sorted, everything was fine. Also, the plan options and costs seemed fairly reasonable to me.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Jena. Thank you for choosing Endurance and sharing your thoughtful review! We're delighted to learn that our plan options and costs met your expectations. We sincerely apologize for the delay caused by the misspelling of your name and appreciate your patience as we resolved this issue. Please rest assured knowing our team is dedicated to providing you with timely and efficient support. Don't hesitate to reach out to us anytime for further assistance.

    - The Endurance Team

    Verified purchase

    Reviewed May 30, 2025

    I haven't started coverage yet.. It starts in June with a 30 day or 1,000 miles.. I'm glad I saw the ad online.. I have my contract and my membership card. I don't have anything else to add at the moment. The reviews for Endurance look excellent, compared to some other companies!! Thank You!!

    Gretchen **

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Gretchen. Thank you for sharing your initial experience with us! We're thrilled to hear you're pleased with your decision. If any questions arise before your coverage kicks in, please feel free to reach out. Thank you for trusting us with your peace of mind!

    - The Endurance Team

    Customer ServiceCoverageSales & MarketingPrice

    Reviewed May 29, 2025

    I declined to purchase an Endurance Warranty. I'd attempted to get a quote from Endurance Website. It repeatedly advise me that there was a "problem" with my detailed submitted information. So I finally called their contact number and was greeted by a very congenial man who somehow had his hands on my complete application including all the details I'd entered. From there the conversation deteriorated. I was seeking written details of what would be covered, and what not, and a breakdown of costs and option. Instead, he kept offering me a continuing parade of changing options.

    Every time I asked a question, he would reply with something like "Oh, you know we can factor that in, and give you special price for that today." Every question I asked provoked a new proposal from him. I kept asking for a written summary of details, but he repeatedly said, "we don't offer written quotes." Every time I said that, the price dropped by a couple bucks, and/or the terms he was verbally proposing changed again, supposedly in my favor.

    In sum, I never got what I needed to properly reflect on coverage from Endurance. He also kept repeating words to the effect, "we can't duplicate this deal if you call back, later. These are first-call options." He kept ramping up the pressure to make a "sale" entirely over the phone. I finally said, "I think we're done here. This isn't the way I do decision-making." Although remaining congenial throughout, he replied, "I think you're making a big mistake," and hung up before I could finish saying, "thank you for your time." With those kinds of sales practices I will never trust this company with my business.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your detailed experience with us, Roy. We sincerely apologize for the frustrations you encountered while trying to understand our coverage plans and obtain a written quote. Our intention is never to make our customers feel overwhelmed or pressured during the consideration process.

    We appreciate your feedback as it helps us identify areas for improvement, ensuring we provide clearer communications and excellent service in future interactions. If you ever decide to revisit coverage, we’d be happy to connect you with a specialist who can walk through everything at your pace, no pressure.

    - Endurance

    Verified purchase
    Customer Service

    Reviewed May 29, 2025

    My experience with the Endurance customer service stood out as very prompt. Although I don't remember the name of the representative who assisted me, he was exceptionally nice, making the sign-up process easy and satisfactory. The positive experience has left me comfortable with the decision to choose them for my auto warranty needs.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with us, Tracie! We're thrilled to hear our customer service team provided exceptional support and made your sign-up process smooth and satisfying. We're here anytime you have questions or need assistance.

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed May 29, 2025

    The initial warranty I bought with my car wasn't satisfactory and I wanted something more reliable for extended coverage. My experience setting up the warranty with the Endurance representative was extremely positive. She managed everything I needed without any complications. I opted for the Supreme Plus package, which provides comprehensive coverage for my car. The sign-up process was easy and efficient—a fact I'd confidently share with friends and family. They answered all my questions and ensured everything was completed quickly. Overall, my experience with Endurance has been exceptional, and I would recommend them.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience with us, Tommy! We're thrilled to know that your interactions with our representative were seamless and satisfying, and we appreciate the feedback on your plan. We appreciate your recommendation to friends and family and are excited to continue delivering exceptional service.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed May 29, 2025

    I was searching for some extended warranty. I purchased a vehicle that had a miles where the factory warranty was gone. The dealership's offerings didn't quite meet my expectations, both in terms of coverage and cost. During my search, Endurance Auto Warranty came up first. I did a little research and looked, and I made the call. The customer service was exceptional, providing all the details I needed. They laid out my options clearly without any pressure and allowed me to make a well-informed decision. In fact, they offered an incentive that encouraged me to sign up before purchasing my vehicle, which I appreciated.

    The process was seamless, and I found the team to be incredibly informative. They stayed in touch with me via phone calls and email for additional details and even offered promotions on coverage for other vehicles I own.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Charles! We appreciate you taking the time to share your positive experience. It's great to hear that our customer service team provided you with clear and helpful information without creating any pressure. We're glad the process was smooth and that you felt informed every step of the way. Thank you for choosing Endurance; we’re here to support you and your vehicles whenever needed!

    - The Endurance Team

    Verified purchase
    Customer ServicePrice

    Reviewed May 29, 2025

    From the options I considered, Endurance stood out by offering a comprehensive deal that matched my needs perfectly. During my interaction with their customer service team, I was aiming for full coverage, which I successfully acquired with their assistance. The representative I interacted with was incredibly friendly, cordial, and easy to communicate with, which greatly enhanced my overall experience.

    If anyone were to inquire about my experience with Endurance, I'd share that it was overwhelmingly positive and satisfying. I felt favorably enough about my interactions to rate my overall experience a 5, reflecting my willingness to recommend Endurance to friends or colleagues. The price, although not my favorite aspect, received a 4 as it was approachable given the service quality.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Patricia, thank you for your feedback! We're thrilled to hear that our team was able to provide the comprehensive coverage that matched your needs and that our representative made the experience enjoyable with their friendly approach. Should you have any more questions or need further assistance, feel free to reach out. We're here for you anytime!

    - The Endurance Team

    Claims HandlingCoverageRefunds & Payouts

    Reviewed May 29, 2025

    From start to finish, dealing with this extended warranty company was a nightmare. I was constantly given the runaround, and the representatives failed to explain critical details—like the fact that there is a cap on repair costs, depending on where you take your car. I was told I could take my vehicle anywhere for repairs, only to find out later that the warranty wouldn’t fully cover the costs because the shop exceeded their cap. As a result, I had to pay $1,200 out of pocket.

    To make matters worse, it took nearly a month to get any real answers about my claim, all while I was paying for a rental car on my own. No one communicated clearly, and I was left in the dark throughout the process. This is by far the worst place to purchase an extended warranty. I highly recommend looking elsewhere—save yourself the stress, time, and unexpected expenses.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We’re sorry to hear about your experience with your claim, Amanda. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage.

    - Endurance

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 29, 2025

    The Endurance representative who assisted me was quite professional, which convinced me to move forward with it, despite initially being unsure.

    I opted for full coverage, however, I've faced some confusion about the start date of my coverage. I've paid the initial amount, but haven't received solid confirmation on when the service kicks in, which is a bit frustrating. Pricing seems okay from my perspective, but with several calls and uncertainty about my coverage status, it's hard to be completely sure.

    One major drawback was my experience attempting to contact their customer service. I tried for an extended period without success. My difficulty in reaching them left me very dissatisfied overall, so my experience would translate to a low rating. Despite this, the initial setup with the representative deserved a high rating for professionalism. Their customer interaction left a bit to be desired, but the initial service kickoff by their representative was impressive.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience, Fungai. It's wonderful to hear about the professionalism of our representatives, and we're glad that aspect stood out during your initial setup. We understand your frustration regarding the coverage start date and have noticed that further clarity is needed here. Endurance's auto protection plans have a 30-day and 1,000-mile waiting period before the plan can be used.

    Additionally, we're sorry to hear about the difficulty you faced reaching our customer service team, as this is not the standard we aim for. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you, The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 29, 2025

    I took Endurance last month and while the overall process seemed straightforward, I felt rushed to make a decision to take advantage of the special pricing. I didn't have all the time I would have liked to compare other options, which I didn't particularly appreciate. Saving money is important these days, so I decided to go with it after evaluating my situation. I didn't wanna be without a warranty and my previous plan was running out in July.

    Regarding customer service, the representative I interacted with was helpful and guided me through the process efficiently. I would rate this part of my experience at a 4 since everything went smoothly on their end. In terms of pricing, I hope that I chose the best option for my needs, as I didn't have the chance to compare other quotes thoroughly. However, compared to my previous plan, Endurance seemed more competitive, so I’d rate their pricing a 5 in that specific context.

    Overall, although my sign-up experience had its pressures, I am optimistic about Endurance and look forward to seeing how their service pans out in practice.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experiences with us, Kimberly. We’re glad to know that, overall, our customer service team provided helpful guidance during your sign-up process and that you found our pricing competitive. We strive to offer excellent service to help you trust in your decision, and we are optimistic that you’ll find satisfaction in your choice with Endurance as you utilize our services. Should you have any questions or require any assistance in the future, please don’t hesitate to reach out.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceOnline & App

    Reviewed May 29, 2025

    I wanted to ensure my car remained in top condition with adequate coverage, and one of the representatives of Endurance provided clear information about their benefits and coverage options. This thorough explanation stood out to me, meeting exactly what I was looking for in a warranty.

    The experience with the representative was quite positive. They clearly outlined the details of what the warranty covers, providing much-needed clarity. They also mentioned that the warranty would be active 30 days after purchasing it, which was helpful.

    I felt respected as a consumer, especially as a woman making such significant decisions.

    In terms of customer service, I was impressed and would give Endurance a top rating. In comparison to other options that offered much higher quotes, Endurance provided a reasonable rate.

    Overall, my experience with Endurance has been satisfying.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with Endurance, Paulette! We're thrilled to hear that our representative was able to provide clear and thorough details about our coverage options and that you felt respected during the process. Please feel free to reach out to us anytime for further assistance. We appreciate your top rating and look forward to serving you!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPrice

    Reviewed May 29, 2025

    I got a new car and as a retiree, I'm mindful of my finances since my income doesn't increase. I settled on Endurance Auto Warranty because it offered an affordable and reasonable coverage plan. I explored various other options advertising on TV but felt that Endurance had good reviews online and fit my budget.

    The sign-up process itself was smooth. Initially, the price was a bit higher than I was comfortable with due to my car's age and mileage, but my contact at Endurance adjusted it, offering a better deal. This adjustment made me quite pleased with the service.

    Although I haven't experienced needing to use the coverage yet, the plans they explained seemed comprehensive. Of course, I'll only be sure of the coverage's quality when the need arises—hopefully not anytime soon. My interactions with the team have been positive, leading me to feel confident in my choice of Endurance over other competitors.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Theodore, thank you so much for sharing such a wonderful review! We're thrilled that you were pleased with our coverage plan and appreciated the customer service provided during your sign-up experience. Should you have any questions or need further assistance, feel free to reach out to our dedicated team.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 29, 2025

    I was looking for a warranty and I learned about Endurance Auto Warranty through online advertisements and direct mail, which piqued my interest in exploring their offerings. The process of signing up was smooth, as I was seeking a reliable auto warranty and Endurance was my first choice, mainly due to limited knowledge about other companies.

    I opted for full coverage with Endurance. The representative I interacted with made a significant impression by tailoring the package to suit my needs. She ensured that I received perks like locked rates and extended warranty options without additional cost, which was very appealing.

    Regarding service activation, I was informed that the warranty would be usable after 30 days. In terms of customer service, I was very satisfied and would rate my interaction a 5. My experience with the pricing was also positive; it was more affordable than I initially thought it would be.

    I have downloaded the Endurance app, which I would rate a 4. It’s functional, but there's always room for improvement. Overall, my experience with Endurance has been positive.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive feedback with us, James! We're happy to hear that your experience met expectations and that our team provided you with excellent service. If there's ever anything you need or anything you'd like to suggest that would allow us to improve, please feel free to reach out. We’re eager to assist you.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 29, 2025

    I am a new customer. I just got your Endurance but what I seen from your customer service I think I am going to be really happy. Sales person was friendly and experienced in her job. She took her time to go over everything and asked if I had any questions in between. Tell me all about what I get with endurance. That made it easier to understand. The sales person should get a raise. She great.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Randy. We appreciate the kind words and are glad our sales team could provide you with a positive experience!

    - Endurance

    Customer Service

    Reviewed May 29, 2025

    The customer service person I spoke with knows her job quite well. She made sure I got all the information I was looking for! She went above and beyond to make sure I got to where I needed to be to get all my questions answered. She is definitely one of the best I have worked with!! And concerning, I only have 3 payments left that's saying a lot of her knowledge.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We appreciate your enthusiastic review, Donna! It's wonderful to hear that our team went above and beyond to deliver such stellar service. We're always here to help with anything else you might need.

    - The Endurance Team

    Customer ServiceClaims HandlingCoverageSales & Marketing

    Reviewed May 28, 2025

    I purchased a warranty on my 2011 Ford Taurus Limited. The car had 127000 miles on it so I knew not everything would be covered. After 2 months I need to file a claim. I had 128950 miles on it and I blew a brake line. I took the car in to a repute shop and was told kid needed new rear brakes. I looked at my warranty and it said the rear calipers were covered under my plan. Call the claims center and spoke with the agent along with the mechanic. The Mechanic told the agent brake fluid got on the brakes a cause the brakes to fail and that they needed replacement. The agent said he researched the reason and said only the brake line was covered.

    When asked why essential the calipers right and left covered he stated that within the details of the warranty the brake fluid spraying on the brakes voided the calipers being covered and rejected all but the brake line. He stated $40 would be covered none of the brake fluid, calipers or refilling the brake line and blended the brake lines. So of the $1,000 break job would be covered except for the $40.00 for a new brake line. When I called the help desk they said that’s correct and that was it. I cancelled this scam right there. If it sounds too good to be true don’t believe it.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Thomas. We're sorry to hear about your experience and that you’ve chosen to cancel your coverage. We understand how frustrating it can be when expectations aren’t met, especially during a costly repair. While coverage decisions are based on the specific terms of your contract, we’re happy to review your claim and cancellation details with you. Please don’t hesitate to reach out. Our team is here to provide clarity and support.

    Thank you,

    The Endurance Team

    Reviewed May 28, 2025

    My experience with Endurance was positive and productive for my situation. The agent was knowledgeable and friendly. I would recommend this company. I will consider doing business with them in the future.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Vonnel. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - Endurance

    Customer Service

    Reviewed May 28, 2025

    I spoke with Tabitha today, and Not only was she very professional she was very helpful! So far dealing with Kenya, Tabitha, and Audi have been a very good experience in reference to customer satisfaction or support. So far I am very curious.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Michael. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Customer ServiceRefunds & Payouts

    Reviewed May 28, 2025

    Sales people in the phone never pointed out my "elite" policy would never pay more than 2500 for any repair. When the cvt transmission went out my wife's Nissan, two shops established in the neighborhood of 7000 for parts and labor and both warned me there was a limit on what endurance was likely to pay. After reading the very small fine print in my very small policy booklet, I decide we would be better off just to get a new car. First time I called to cancel the policy, the "salesman" on the phone tried to talk me out of it but promised to send me the necessary forms but never did.

    When I finally got in touch with an honest associate and actually got the forms, you about know they must've dated, signed and notarized, and an actual pro-rated refund will not come quickly. In the meantime you will get several notifications that your policy has lapsed, when you stop payment, which is through a 3rd party billing company. THANKS DANIKA, BUYER BEWARE!!!

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    George, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.

    Sincerely,

    The Endurance Team

    Claims HandlingRefunds & Payouts

    Reviewed May 27, 2025

    I have been with Endurance since November 2024. I found out I had needed a transmission. I was told there was a discrepancy with the mileage, so they refused to pay my claim. My car was driven roughly 0.8 miles to my friend’s apartment and wasn’t driven for three weeks, due to the fact I was in New York dealing with a family crisis.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Tasha, we’re sorry to hear about your experience. Protecting customers from costly breakdowns is the heart of our business. We take your concerns seriously, and we’d like to see what we can do to make this right. Please email feedback@endurancefirst.com, and one of our customer service representatives will be happy to assist you.

    Thank you,

    - Endurance

    Customer ServiceClaims HandlingTech

    Reviewed May 27, 2025

    My car is getting old, therefore, I sought to have additional insurance for it, naturally. I am a recent customer of Endurance and can attest to their inability on providing the customer with reliable service. When I initially contacted them, they basically promised by word rental car service when in need, hotel discount if car broke down in different city etc etc. To my surprise, the insurance representative never asked for pictures of the car mileage or vin, nothing. It was on the contract to be able to take the car to a shop and if they find a need to cover that need. I took my car to the Nissan to check on it when contract stated I was able to. An investigation was to be made by Endurance claiming that it was too early to make a claim. 3 weeks of waiting (my car at the shop) me paying for rental car $500+ and making me pay for tear down of transmission ($700) for further investigations, Endurance did not accept the claim.

    I am a single mother who needs her car to get to work. This company failed to come through as they promised they would. I would not enter into a contract with them ever again. Nor do I recommend them due to this and unprofessionalism in that O attempted many calls and left voicemails. They never got back to me with an answer and took 3 weeks and the car dealership rep calling them to get any news. Unreliable. What a waste.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We’re sorry to hear about your recent claims experience, Florence. We value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon as soon as possible to see what we can do to make things right.

    - Endurance

    Coverage

    Reviewed May 27, 2025

    I called to cancel my policy, but Account Manager, Shelley, showed me the value of savings on commonly reported repairs that are covered by the plan. She was very friendly and respectful. I kept the policy.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Rodney. We're happy to hear that our team provided you with excellent service and that you chose to stay with Endurance. If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    CoveragePrice

    Reviewed May 27, 2025

    Worked with Steven & Katherine, both were transparent and answered our questions thoroughly. Katherine worked diligently to get us the best coverage at the best price for our other vehicle. There was no pressure from Katherine to purchase the additional coverage.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Leanna. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 26, 2025

    Let me start off by saying that my biggest regret is that I didn't sign up with Reed when I originally made the call. One couldn't ask for a better experience, there wasn't a question That I had that wasn't answered. I have peace of mind knowing that almost every major part on my car is covered anywhere in the country and at such a great price! I couldn't ask for more, I couldn't be happier. Thanks all.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Alvin! We are thrilled to hear about your exceptional experience with our team and appreciate your 5-star rating. We're always here to answer any further questions you might have. Thank you for choosing Endurance, and we look forward to serving your vehicle needs for many miles to come!

    - The Reed Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageOnline & App

    Reviewed May 26, 2025

    I was aware of different insurance companies through advertisements on TV and social media. I called three different companies, and Endurance gave me a clear understanding of what the coverage was. The person on the phone was able to explain it very clearly and was willing to work with some of my concerns. It made it easy to decide when I compared all three.

    I was specifically looking for full coverage, and the signup process was straightforward with no pressure, leaving me satisfied with the product.

    I haven't filed any claims yet, but I found their app simple to navigate. Overall, Endurance Auto Warranty met my expectations, and I'd definitely recommend them to others.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with Endurance, Rafael! We're thrilled to hear that you found our coverage terms clear and the phone conversation with our team helpful and straightforward. It's important to us that our customers are comfortable and informed when choosing our services. If you ever need assistance or have further questions, feel free to reach out. We're grateful for your recommendation and look forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed May 26, 2025

    After purchasing a newer truck known for certain issues, I got an auto warranty for peace of mind. As a mechanic, I’m aware of how expensive parts can be. I opted for Endurance Auto Warranty, which is highly rated and a coworker who has personal experience with it.

    The sign-up process was smooth, courtesy of a knowledgeable and pleasant representative who thoroughly explained the plans available. Currently, I'm contemplating upgrading my coverage to include the suspension next month.

    So far, I’m satisfied with the coverage and consider it a good value for the price. Even though I haven't needed to use the warranty yet, based on the sign-up experience, I’d confidently recommend Endurance.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi there! We're thrilled to hear that you had such a positive sign-up experience with our team. Thank you for your trust and for recommending Endurance based on your experience. Should you have any questions or need assistance with exploring upgrading your coverage in the future, don't hesitate to reach out. We look forward to serving you and ensuring peace of mind with your vehicle coverage.

    - The Endurance Team

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 26, 2025

    When I signed up this time with Endurance, I encountered some unexpected challenges. Previously, they sent a booklet and a card with all the details when I first signed up years ago. This made everything easily accessible, and I kept it in my car. But recently, I received a bill without any accompanying paperwork or booklet. After waiting and eventually calling them, I discovered they expected me to print everything out myself. Unfortunately, my printer's ink ran out, so I wasn't able to do that yet.

    The process of needing to print out all the information felt quite inconvenient compared to the organized previous experience. Although I'm familiar with Endurance and trust them because I've had a little claim before, this new system feels a bit frustrating. I appreciated the ease of having everything physical and ready to go in my glove compartment.

    Nonetheless, despite these hiccups, it's comforting to have coverage, especially since other options like CarShield don't feel as reliable to me. I have always found peace of mind sticking with Endurance, even if the sign-up process could be smoother. I hope they consider bringing back the booklet and card option—it was much better. Overall, I'd rate my current experience with Endurance around a 4. Not the worst, but there's room for improvement, especially in the signup process.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience with us, Ann. We sincerely appreciate your feedback, as it helps us to continuously improve our service. We're glad to hear that you trust Endurance and value the coverage we provide, which stands out against other options.

    We apologize for any inconvenience caused by the current process of obtaining your documents. To ensure you have everything you need, please contact our Customer Experience Team. They will be more than happy to assist you promptly.

    Thank you once again for choosing Endurance. We appreciate your loyalty and look forward to serving you with the dedication and support that you've come to expect.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 25, 2025

    When I went through the sign-up process with Endurance Auto Warranty, I thought the representative did a great job. They clearly explained all the details not just once, but three different times, ensuring that I had a solid understanding. Although I initially hoped for a lower price on the coverage, I recognize that quality service often comes at a premium, and in this case, you get what you pay for. Overall, I'm satisfied with how everything was handled.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with us, Damarcus! We're delighted to hear that our representative explained everything thoroughly during your sign-up process. We understand your view on the pricing and appreciate your understanding of the value in our services. If you have any other questions or need assistance, feel free to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 25, 2025

    I signed up with Endurance Auto Warranty not too long ago to safeguard my 2015 Chevy Silverado, a vehicle that holds sentimental value as it once belonged to my late father. The sign-up process was smooth and the representative I spoke with was incredibly knowledgeable and helpful, answering all my questions with a good attitude. I was looking for full coverage and felt confident that the representative helped me secure what I needed. If a friend or a family member were to ask about my experience, I’d recommend Endurance. Overall, my experience has been positive.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thanks for sharing your experience, William! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help.

    Welcome to Endurance!

    Verified purchase
    CoveragePrice

    Reviewed May 25, 2025

    My truck was approaching 100,000 miles, and as vehicles get older, they're prone to issues. I felt it was wise to have a warranty. I spoke with my auto mechanic, who recommended Endurance as one of the better options. The sign-up process went smoothly, and the representative I spoke with was very helpful without any issues. However, my main concern with auto warranties is whether they will actually cover costs when a problem arises. Also, regarding pricing, it seemed acceptable, although, compared to previous warranties I've had, the cost has increased over time. Overall, I was satisfied with the initial experience and didn't have any issues.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Andrew. Thank you for choosing Endurance and for taking the time to share your experience. It's fantastic to hear that signing up went smoothly and our representative was helpful during this process. We understand your concerns about coverage when needed and are here to ensure you have peace of mind. Our commitment is to provide reliable coverage for unexpected repairs as detailed in your contract.

    If you have any questions about your coverage or would like more information to feel fully confident about these specifics, please don't hesitate to reach out. We're glad to have you onboard and appreciate your feedback, as it helps us continue to enhance our service for valued customers like yourself.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 25, 2025

    My previous car warranty was reaching its end and the coverage I had with them didn’t cover much, which made me want to explore better options. After researching, I found Endurance to be among the top-rated providers, and my trusted mechanic also recommended them. The sign-up process was straightforward as I managed the entire thing over the phone. The representative was exceptionally helpful and tried hard to make sure I received a plan within my budget. When it comes to pricing, I did find some cheaper deals elsewhere, but I believed in the quality and reputation of Endurance more, even though it does stretch my budget a bit. But if a friend or family member asked about my experience, I'd commend Endurance for their patience and willingness to address all my concerns thoroughly.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience with us, Mary Anne! We're thrilled to hear that the sign-up process was smooth and that our representative provided you with the assistance you were looking for. We appreciate your trust in us and your confidence in our reputation and coverage options. We're here to help and ready to assist with any future questions or needs. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 25, 2025

    My regular warranty expired and I wanted to make sure my car was covered while doing a lot of driving around. I came across Endurance while watching TV, and the purchasing process turned out to be quite straightforward. The payment plan was particularly appealing, which was a big factor in my decision. Although I haven't needed to make a claim yet, with my coverage period officially starting on June 2nd, I'd rate my experience a 5, for the easy process. Overall, I hope I won't need to use it soon, but it's comforting to know that I'm covered.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for your review, Richard! We're happy to hear that you found the purchasing process with Endurance easy and that you feel comfortable and assured with your coverage while on the road. Should you ever have any questions or need assistance, we're here for you. Enjoy your journeys with peace of mind!

    - The Endurance Team

    Profile pic of the author.
    Claims HandlingCoverage

    Reviewed May 25, 2025

    I purchased their warranty a few months ago with excitement on how many parts were covered. Recently my check engine light came on and was brought to a shop they recommended. Upon diagnosis, I need an entire new gas tank which is covered under my warranty. Endurance denied the claim. I then spoke with them getting transferred to numerous different people, some even hanging up on me. Some explained to me I don’t need a gas tank but referenced online forums of vehicles that aren’t even mine. When I asked for an inspector to come out to confirm they refused. I would stay away from this company as they do not follow through with their contract.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hello, Mikey. Thank you for taking the time to share your recent experience with us. We're sorry to hear about the challenges you've faced during the claims process and the communication difficulties. We strive to make every customer experience positive, and would like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.

    Sincerely,

    The Endurance Team

    Resolution In Progress
    Verified purchase

    Reviewed May 25, 2025

    My initial contact was with Andy, very friendly and explained in detail what to expect. I fell very confident that Endurance will come through for me if and when I may need them. Even though I have just signed up with Endurance, I would recommend to anyone to call them first.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience with us, Ray. It's wonderful to hear that our team was able to provide a friendly and detailed explanation during your initial contact. We appreciate your confidence in Endurance and are thrilled to know you recommend us.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn five stars from you.

    - The Endurance Team

    Verified purchase

    Reviewed May 25, 2025

    The purchase process at Endurance was smooth, and everything went fine. Although I haven't had to use their services yet, I'm hoping that when I do, they will be reliable.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the review, Doris. It sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your purchase process.

    Thank you,

    - Endurance

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 25, 2025

    The price of Endurance seemed quite reasonable. During the sign-up process, I found the customer service to be excellent; the representative I interacted with was very helpful. Overall, my experience with signing up for the policy was very positive.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for taking the time to share your feedback, Gloria! We're happy to hear that our team provided you with an excellent sign-up experience. Should you need anything else, feel free to reach out anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 25, 2025

    I was impressed with the Endurance representative I spoke to over the phone; they were attentive and patient, answering all my inquiries comprehensively and ensuring I understood exactly what the warranty entailed. This commitment to clear communication made my decision-making process easy and reassuring.

    Since obtaining the warranty, I've found the coverage to be quite satisfactory. The detailed explanations I received matched what was promised, and so far, everything has been handled as expected without any surprises. Their professionalism certainly made an impact by walking me through the entire process without making it feel like a hard sell.

    Overall, I'm very pleased with the service from Endurance Auto Warranty.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you so much for sharing your wonderful experience, Carol! We're thrilled to hear that our representative's attentiveness and thorough explanation helped guide your decision in choosing Endurance. Should you have any questions in the future, feel free to reach out. Your satisfaction is our top priority!

    - The Endurance Team

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed May 25, 2025

    We own an older car with low mileage and we're gonna probably keep it for a long time. Given how costly repairs can be, I wanted to ensure it was covered in case anything went wrong. Initially, I signed up with CarShield but decided to switch to Endurance as their pricing was more appealing.

    My experience with Endurance has been positive. Although I haven't filed any claims yet, the peace of mind knowing I have coverage is invaluable. The pricing was actually one of the main reasons I decided to go with them; it stood out compared to the alternatives.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for your review, John! We are glad to hear Endurance's competitive pricing and comprehensive coverage plans have brought you peace of mind. Rest assured, if or when you need to file a claim, we’re committed to making the smooth experience you've had so far continue. Please reach out anytime we can be of assistance.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 25, 2025

    The signup process at Endurance was smooth.

    When interacting with their representative over the phone, I was pleased with their professionalism and knowledge. They explained the coverage clearly, which left me confident in the choice I was making. Although I felt the price was somewhat high, especially considering I'm on a fixed income, I took comfort in knowing I'd have support in case my car breaks down.

    In summary, my experience with the signup has been positive.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for taking the time to share your positive experience, Deborah. We are thrilled to hear that you found our sign-up process smooth and our representatives knowledgeable and professional. Should you have any further questions or concerns about your plan, don’t hesitate to reach out. Enjoy peace of mind with your new coverage!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 25, 2025

    I was leaning toward CarShield, but my friend assured me that Endurance was a better choice, so I decided to switch. The process of signing up for the auto warranty with Endurance was excellent. They took the time to explain everything, ensuring I had a solid understanding of the policy, which made the experience enjoyable.

    I'm in the early stages with my warranty and haven't had to use it yet, but I am optimistic based on what I've heard. The plan is that should any issues arise, Endurance will handle everything promptly. I was very pleased with Endurance's professional approach and the customer service I received during the sign-up process. I'd be happy to recommend them.

    As someone who values customer service, my interactions with Endurance have left me very satisfied. The agent was helpful and attentive, providing clear information even when I was a bit confused. At the age of 81, navigating through emails and websites can be daunting, but their patience and willingness to assist made all the difference. Overall, I've had a good experience with Endurance so far and appreciate their dedication to ensuring customer satisfaction.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Judith, thank you for the wonderful review! We're thrilled to hear about your positive experience with our customer service and the sign-up process. We're here for you should you need any further assistance. Thank you for choosing Endurance, and for recommending us! We look forward to serving you in the future.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 25, 2025

    The Endurance representative I spoke to was efficient and seemed knowledgeable, providing clear information without stumbling. While I feel confident about the coverage meeting my expectations, the real test will be when I need to use it.

    The cost seemed reasonable given the overall experience. I appreciated the respectful and professional manner of the staff over the phone, making the signup process smooth. The representative was excellent, and I'm satisfied with the decision to go with Endurance for my auto warranty needs.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hello, Larry! We're happy to hear about your positive experience with our team and that you found the sign-up process smooth and respectful. If you have any questions or require assistance, please feel free to contact us. Thank you for choosing Endurance for your auto warranty needs!

    - The Endurance Team

    Verified purchase
    Customer ServicePrice

    Reviewed May 25, 2025

    What caught my attention about Endurance was the solid service and the friendliness of the representative I spoke to. The customer service I received was excellent.

    Regarding their cost and plan options, everything seemed reasonable to me. Overall, my experience with Endurance has been positive so far.

    I'm quite satisfied and would give them a high recommendation.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you so much for your recommendation, Brandon. We're happy to hear that our team provided you with excellent service during your sign-up experience and look forward to having you as a customer for many years to come.

    - Endurance

    Verified purchase
    Coverage

    Reviewed May 25, 2025

    The Endurance representative I worked with was comprehensive in explaining the plan, particularly noting that I have to meet a 1,000-mile and 30-day minimum before being fully covered. While it's a bit challenging since I don't drive much, the terms given still seemed worth it.

    My decision was also influenced by the pricing and coverage Endurance offered compared to others I've researched. With Endurance, I'm only responsible for a small out-of-pocket cost, as opposed to paying upfront and waiting for reimbursement, which is common elsewhere. As I'm on a limited income due to being on disability, this financial security is invaluable.

    Overall, my experience with Endurance has been very positive.

    Thanks for your vote!
    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you so much for sharing your experience with Endurance, Sandra! We're happy to hear that our representative provided you with excellent service. If you have any questions or need further support along the way, please don't hesitate to reach out. We’re grateful to have you as part of the Endurance family and look forward to serving you in the future.

    - The Endurance Team

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    Customer ServicePrice

    Reviewed May 25, 2025

    The offer of the Endurance rep was reasonable for what I needed. I'd lost my previous warranty, so Endurance's proposition was timely.

    The sales representative I interacted with was notably pleasant, which made the process smoother and more reassuring. As for the pricing of the warranty, it struck me as good value overall, which was a significant factor in my agreeing to the plan.

    My initial experience has left a positive impression, indicating that their customer service is commendable. I'm satisfied enough from my initial dealings to recommend it to others due to the professional and considerate service rendered.

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    Response from Endurance Auto Warranty

    Thank you for your feedback, Abraham. We are happy to hear that our representative helped make the decision process smooth and pleasant. We look forward to continuing to provide excellent service for many years to come.

    - The Endurance Team

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    Coverage

    Reviewed May 24, 2025

    I've had an auto warranty before, but it was with CarShield. I had previously struggled to find a repair company willing to work on my car with the latter. In contrast, Endurance has a variety of local repair shops in my area that accept their coverage, which made my decision easier. The sign-up experience with Endurance was extremely comfortable. The representative I spoke with was very knowledgeable and helpful, ensuring I understood all parts of the process without any issues.

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    Response from Endurance Auto Warranty

    Thank you so much for sharing your fantastic experience with Endurance, Patricia! We’re delighted to hear that the sign-up process went smoothly and that our coverage has provided you with peace of mind. If there’s anything else we can assist you with, please don’t hesitate to let us know.

    - The Endurance Team

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    Customer ServiceCoveragePrice

    Reviewed May 24, 2025

    The sign-up process went smoothly over the phone. The representative I spoke with was very polite and patient, which made the experience pleasant. Although I thought the pricing was a bit high, the coverage offered seemed comprehensive.

    Overall, even though I'm still in the 30-day evaluation period and haven't needed to use the warranty yet, my experience with the sign-up process has been positive. I would describe it as seamlessly handled. I'm hopeful the benefits will match my initial impressions once I start utilizing it.

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    Response from Endurance Auto Warranty

    Hi Timothy, thank you for sharing your sign-up experience with us! We're glad to hear that our team made it smooth and pleasant. Should you have any questions, feel free to reach out. We're here to support!

    - The Endurance Team

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    Customer Service

    Reviewed May 24, 2025

    Endurance Auto Warranty sent me an email or messages on AOL. With a couple of cars under my care and having heard some negative things about other providers, I decided to make a change. Upon signing up, the customer service was good, and there were no standout issues. Ultimately, while I don’t have much more to add about my overall experience, I found the process smooth without any discouraging surprises.

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    Response from Endurance Auto Warranty

    Hi Scotty, we are thrilled to hear that your experience with our team was smooth and hassle-free. We appreciate you trusting Endurance amidst concerns about other providers. Should you have any further questions or require assistance in the future, feel free to reach out to us at any time.

    - The Endurance Team

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    Coverage

    Reviewed May 24, 2025

    The agent from Endurance was very helpful, making the sign-up process smooth. While the add-on coverage seemed adequate for my needs at the time, I did feel that an extension in mileage beyond the 140 mark would be beneficial.

    Overall, the experience met my expectations. However, I would appreciate future improvements, such as a longer mileage coverage option.

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    Response from Endurance Auto Warranty

    Thank you for the 5-star review, Doris. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

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    Price

    Reviewed May 24, 2025

    The whole experience of purchasing an Endurance Auto Warranty was seamless. After reviewing different packages, I chose one and made the payment in full, which allowed everything to proceed smoothly.

    The cost of the warranty seemed fair and fit well into my financing plan for the GMC. I even faced a slight mix-up with paperwork reaching the wrong mailbox, but Endurance’s team promptly resolved the issue, which left me feeling quite satisfied. My overall experience has been positive, and I’m glad to recommend Endurance to others considering an auto warranty.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience with us, Helen! We're thrilled to hear that the sign-up process was smooth and satisfactory for you. Your recommendation means a lot to us. If there's ever anything else you need help with, don't hesitate to reach out!

    - The Endurance Team

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    Customer ServiceCoverageOnline & App

    Reviewed May 24, 2025

    The experience was quite smooth and the customer service during the signup process was commendable. Everyone I spoke with was very helpful, explaining all the details clearly.

    However, I ran into an issue when I tried to download their app as it claimed my account didn't exist, which was somewhat frustrating. I'm aware there's a 30-day waiting period, so I plan to give it another try and hope it resolves itself. I haven’t received any paperwork in the mail either, but it might tie into that waiting period, which is understandable yet slightly worrying.

    Despite having another warranty covering me for another year, signing up with Endurance was for additional peace of mind. So far, except for the app hiccup, it's been a positive experience. I'm optimistic that everything will eventually fall into place.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for your detailed review, James! We're happy to hear about your signup experience with our customer service team. Should you have any immediate concerns or require assistance, feel free to reach out to our support team at any time. We're here to help!

    - The Endurance Team

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    Customer ServiceClaims HandlingPrice

    Reviewed May 24, 2025

    The Endurance representative was notably knowledgeable and helpful, making the overall experience easy and hassle-free. Although I haven't yet signed up on their website or app, when asked, I would encourage friends and family to check out Endurance based solely on my interactions with their personnel.

    Endurance facilitated my decision by informing me that I could utilize their services at places like my Chevy garage, which aligns well with my needs since I drive a Chevrolet. While I haven't submitted a claim yet and anticipate being able to begin using their services at the end of the month, I'm generally satisfied with my decision.

    On evaluating the cost of their services, I would give them a 4 out of 5, as it closely meets my expectations for value. However, based on the helpfulness of their customer service, I would rate the experience a solid 5. Overall, though I have not yet gone through the full process with service claims, the initial setup and assistance have been positive.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hello Steve, thank you so much for your fantastic feedback about your experience with our team at Endurance! It's wonderful to hear that our representative provided excellent service. Should you have any questions about filing a claim or as you begin using our services, we're here to help.

    - The Endurance Team

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    Customer ServiceCoverage

    Reviewed May 24, 2025

    When I signed up for the policy, the representative was helpful and straightforward, ensuring my questions were addressed without any unnecessary pressure or upsell tactics.

    Though I haven't needed to use the coverage yet, the process of signing up left me assured, as the agent effectively answered any concerns I had. Reflecting on the interaction, there's nothing that stands out as needing improvement in how the agent handled the conversation. Overall, the customer service experience during my sign-up process was exemplary, and I confidently give it a top rating for satisfaction with their service.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Vernon. We are thrilled to hear that your sign-up experience with our team was straightforward and satisfying. Our goal is to provide transparent interactions without pressure, and we're delighted that this translated well for you. Although you haven't yet needed to use the coverage, please don't hesitate to reach out if you have further questions. We look forward to supporting you whenever needed.

    - The Team

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    Sales & MarketingPrice

    Reviewed May 24, 2025

    It was only recently that I gave Endurance Auto Warranty a shot due to a need for coverage on a new vehicle. I didn't have an old warranty expiring; it was just a necessity this time around. The sales agent was fine — nothing problematic or extraordinary there. Pricing was also acceptable.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, John. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to providing you with excellent service and having you as a client for many years to come.

    - Endurance

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    Customer ServicePrice

    Reviewed May 24, 2025

    The sign-up process was seamless, completed over the phone with a representative who was knowledgeable and efficient. As someone not keen on computers, I appreciated this approach. My primary concern was getting coverage for my GMC Canyon, especially considering the complex electronics in modern vehicles. The representative went above and beyond, answering all my questions thoroughly and putting my concerns at ease. This customer service experience was indeed noteworthy. When it came to pricing, I was pleasantly surprised; the cost was lower than I expected, making it a valuable choice for me.

    I'm eager to see how the coverage performs. While I hope I never have to use it, knowing I can take my truck to my preferred mechanic, if necessary, is reassuring. I’ve already recommended Endurance Auto Warranty to a friend, and they’re considering it based on my experience. If you’re considering extended auto protection, this might be worth a look!

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    Customer ServiceTechPunctuality & Speed

    Reviewed May 24, 2025

    Endurance Auto Warranty is on the internet. My dealership, confirmed Endurance's good reputation. Signing up for the auto warranty was a straightforward process. I received all the necessary information in a clear manner, and the entire experience was fast and easy. While I haven't had to use the warranty extensively yet, signing up was smooth, and the customer service I've interacted with so far has been friendly and helpful. I was also influenced by the positive reviews on Consumer Affairs, which reinforced my decision. The dealership's approval further assured me I was making the right choice with Endurance.

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    Sales & Marketing

    Reviewed May 24, 2025

    I first encountered Endurance Auto Warranty's advertisements through commercials which piqued my interest. When I connected with a representative, the interaction was smoothly handled; he was very personable and addressed every question I posed, making the entire sign-up process simple and straightforward. I found the experience very pleasant and effortless, and I'd definitely describe it as very easy and painless for anyone interested. At this point, I haven't had a chance to explore the service centers they partner with or to file any claims; however, I'm aware that my warranty becomes active by June 6th.

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    Coverage

    Reviewed May 24, 2025

    I purchased a new car, which lacked a warranty from the manufacturer. I looked for the best warranty services, and Endurance stood out as the top option. The process of signing up was seamless, and the representative who assisted me was excellent. They took the time to understand my needs and provided me with the best deals available. The coverage offered by Endurance caught my attention as it included protection for vital components such as the engine and electronics—major parts that could be costly if they were to fail. Additionally, I appreciated the added benefit of receiving two years of free coverage after paying for the first three years, which I found to be an outstanding offer. My overall experience with Endurance has been positive, with no complaints thus far, and I would give them a high rating for their service and support.

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    Verified purchase

    Reviewed May 24, 2025

    My regular vehicle warranty was nearing its end and Endurance was one of the first companies I had called, and the representative called me back. The overall sign-up experience was smooth and straightforward, and the representative I spoke with explained everything clearly. While I found their coverage to be good, I thought the pricing was just average. Additionally, I would have preferred a 5-year plan over the current 4-year option they offered. Overall, I’m pleased with the experience so far.

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    Customer Service

    Reviewed May 24, 2025

    The agent was easy to talk to and very helpful. Thank you so much. He explain the benefits really well. Easy to understand. It took a few phone calls back and forth. All of questions were answer.. we compare apples to apples and came to the same covers I had before at a cheaper prize..

    Sincerely, Fermin

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    Verified purchase

    Reviewed May 24, 2025

    I was convinced by the commercials which made the Endurance offerings very appealing and when I called to get my policy started, the representative I spoke with was excellent. The pricing they offered seemed quite competitive, which was crucial for my decision. In terms of overall service during the sign-up, I would give it a top rating. I'm glad I opted for Endurance Auto Warranty as they started me off on a very positive note.

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    Customer ServiceCoveragePrice

    Reviewed May 24, 2025

    I have a used 2022 vehicle and it’s better to be safe than sorry, which was why I decided to buy a warranty from Endurance. I heard about it on my phone and found the purchase process to be pleasant and without issues.

    While it involved a couple of phone calls to finalize things, everything went smoothly. The customer service was courteous, and I didn't have any difficulties.

    I found the cost to be quite reasonable too. Given that my previous car was wrecked after I lent it out, capturing the necessity for some extra coverage felt like a wise choice. I’m not married or have someone who knows cars intricately, so having this warranty offers me a sense of security.

    Overall, I'm quite happy with my decision, mainly for the security the warranty provides for unexpected events that aren't covered by regular insurance. Endurance Auto Warranty deserves a high mark.

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    Price

    Reviewed May 24, 2025

    I saw Endurance Auto Warranty’s commercials on TV and given my current warranty is expiring soon in July, it seemed like an opportune moment to explore new options. My interaction with the Endurance representative was excellent; they were very helpful.

    As for the pricing, I found it pretty good and reasonable for what I needed. The overall experience of signing up was very satisfactory.

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    Customer ServiceClaims HandlingCoverage

    Reviewed May 24, 2025

    I’m in the automotive industry myself and I understand the fluctuations in pricing over time, especially as cars get older. While I've ended up paying Endurance a bit more over the years, I appreciate the security of knowing that this coverage is available should something ever go wrong.

    Thankfully, I haven't had to use the warranty so far. However, I find comfort in knowing that I have a reliable safety net with Endurance. From my experience, their service has been trustworthy and honest. While there were a few things I initially didn't like, my background in the automotive sector helps me understand the realities of vehicle aging and the associated risks.

    Customer interactions have been positive, and I feel confident in their commitment to honesty—something that matters a lot to me. I've paid my dues, and in return, I'm hopeful that they'll deliver the same level of commitment when I need them most. Despite never having to file a claim, I have heard good things about the company from others in my field.

    Ultimately, communication with the Endurance team has been great, and I believe their service will be exemplary should I ever face an unexpected breakdown. This assurance of being taken care of makes choosing Endurance a decision I'm comfortable with.

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    Customer Service

    Reviewed May 24, 2025

    I was nervous to go through process without my husband on the phone but I only called to get information and ended up signed up! Because the rep was beyond personable, didn't just pose a sale but took the time to listen and ask questions and was so informative, I signed up!

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    Customer Service

    Reviewed May 24, 2025

    This was my first communication with Endurance since purchasing my policy last year. The staff member was friendly, patient and professional. She exhibited good Customer Service and knowledge of questions I asked.. Thank you for a great experience as a new customer.

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    Reviewed May 24, 2025

    2012 Mazda 6 had check engine light. Christian Brothers automotive said it was due to cat converter. Failed due to manifold issue. Endurance rep examined the vehicle. We were told it was covered. After we authorized the repair, we were informed that Endurance corporate refused to pay. Unacceptable corporate behavior. Will likely cancel both warranties and switch companies. We were left with a costly repair.

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    Customer ServiceCoverageTech

    Reviewed May 23, 2025

    I did a bit of research and found Endurance Auto Warranty is popular. Also, they kept sending emails. I found their coverage to be both comprehensive and cost-effective compared to my previous provider.

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    Customer ServiceTech

    Reviewed May 23, 2025

    Endurance Auto Warranty was recommended by my dealership when I bought my vehicle. The overall experience was excellent, especially the customer service. The representative who assisted me was polite, knowledgeable, and professional.

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    Customer ServiceCoverage

    Reviewed May 23, 2025

    Sortly after signing up on May 2nd, I realized it wasn't the best move for my situation. I've been dealing with financial stress because of an increase in my mortgage, so maintaining this warranty alongside two others feels unnecessary and impossible when tight on funds. I really don't need three warranties on my vehicle. Unfortunately, none of them, including Endurance, cover the catalytic converter, a point of inconvenience when I had to personally fund a $3,000 bill to replace it. I feel the frustration, especially since a warranty for my Kia covered the converter for only eight years before failing. When I interacted with the customer service at Endurance, I found them polite and helpful enough, with my initial experience being quite good. Despite this, faced with choosing between keeping my home or maintaining yet another car warranty, living in a house seems wise.

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    Customer Service

    Reviewed May 23, 2025

    I was looking for an extended warranty. Endurance was one of the companies that popped up. I also had received some advertisement materials through mail. So, I said, "Okay, let me try." I'm hoping it brings a better experience after a previous unfavorable one with another company. Signing up was straightforward, and I didn't run into any issues navigating the process or their customer service.

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    CoveragePrice

    Reviewed May 23, 2025

    I liked Endurance Auto Warranty's price. During the sign-up process, I noticed that their coverage options were quite impressive and comprehensive, making me feel comfortable with my decision.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed May 23, 2025

    Endurance Auto Warranty had attractive packages for my used vehicles. Over the years, having dealt with different warranty companies through various advertisements, I concluded that Endurance offered the best coverage for the price compared to others I've experienced. The sign-up process was very pleasant and straightforward, which I appreciated. The customer service representative was great and made the experience smooth and easy.

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    Customer ServiceCoverage

    Reviewed May 23, 2025

    We had been talking about getting an auto warranty for some time. We paid the vehicle off and the warranty we were carrying on it went with it. So, we needed to go ahead. We don't intend on buying a new car any time soon, so we just wanted to get some extra coverage. My experience signing up with Endurance Auto Warranty was pleasant and seamless. The representative I spoke with was kind and thoroughly explained what the warranty covered. Although I haven't gone through it fully, I printed the necessary paperwork from my computer without any hitches.

    One great thing to note is that Endurance has a 30-day waiting period, which was clearly communicated. When a friend or family member asks about my choice, I share that I explored options due to a combination of recommendations from friends who have warranties with other providers, a mailer I received from Endurance, and seeing TV commercials, particularly ones opposing highly advertised names like CarShield, which caught my interest and led me to call Endurance. While I haven’t had a need to use the warranty yet, every aspect of working with them—whether it's speaking over the phone or setting up through their website—has been straightforward and exceptional.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed May 23, 2025

    We bought a used Ford truck. This truck, being seven years old, had surprisingly low mileage—only about 13,000 miles—and I wanted to ensure it was covered since the factory warranty had run out due to age. Engaging with Endurance over the phone, I found the representative to be fine in explaining what I needed to know. There wasn't a lot that needed clarification, but they did provide the price, and based on our conversation, I chose to take the warranty. I haven't filed a claim yet, and hopefully, I won't have to. However, given the steep costs of vehicle repairs today, having an extended warranty seemed like a smart move for peace of mind. While I can't speak to the claims process, my initial dealings with Endurance went smoothly, and I'm satisfied with the decision I made.

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    Customer ServiceCoverage

    Reviewed May 23, 2025

    My car has high mileage on it and Endurance Auto Warranty covers high mileage in cars which suited my needs perfectly, having seen their commercials on TV. Signing up with them was a good experience, and the customer service was commendable. However, there was one hiccup when I provided the wrong mileage initially. Endurance corrected this error efficiently after verifying it through a phone call. The biggest concern I have is with the policy documentation. While they promised a copy in the mail, I only received a lengthy PDF file that requires magnification to read comfortably. Like many other contracts, I would prefer a physical copy for easier reference, especially regarding what is covered or excluded to avoid purchasing a policy that might not meet my needs.

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    CoverageTech

    Reviewed May 23, 2025

    I bought a car that it seemed prudent to acquire a warranty for. I did extensive research, speaking with several mechanics and dealers to gauge their experiences with various warranty providers. Endurance Auto Warranty consistently received positive feedback, which encouraged me to go with them. My sign-up experience was seamless. Engaging with their representative was a pleasant experience as he clearly explained everything about the coverage, which I found pretty impressive, especially after dealership and mechanic validations on their performance.

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    Customer ServiceTech

    Reviewed May 23, 2025

    I had just bought a used 2014 van back in February, and after consulting with my service representative at the dealership and checking consumer reports online, I shortlisted Endurance Auto Warranty along with another provider. My dealership service rep endorsed Endurance, noting they had a good track record without issues, which made me confident in choosing them. The sign-up process with Endurance was straightforward and hassle-free. The representative I spoke to was exceptional—knowledgeable and pleasantly non-pushy, answering all my questions comprehensively without making me feel pressured. If a friend or family member asked, I'd tell them the experience was superb.

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    Customer ServiceCoverageTech

    Reviewed May 23, 2025

    I work at a car dealership. And I was privileged enough to have Endurance Auto Warranty when my factory warranty went out. I was picked up by Endurance when I was checking on different coverages. Initially, my experience was pleasant, given the smooth transition to their service. Unfortunately, just two weeks ago, I had a significant issue when my truck's coolant system malfunctioned, causing an unexpected repair expense. At that point, I found out my coverage had lapsed due to the mileage on my truck, a vital detail unknown to me until it was too late.

    Throughout the two years with Endurance, I hadn't interacted much with their customer service because my interactions with them were mainly through the dealership that handled my repairs. That process went smoothly back when I did have coverage. However, I found the lack of communication regarding the status of my coverage disappointing. Being unaware of the mileage limit on my warranty led to a surprise $500 repair bill during a stressful incident.

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    Customer Service

    Reviewed May 23, 2025

    I have an older vehicle, a 2009 Honda Pilot. My last warranty was running out. I inquired through CarShield for a new one. And Endurance called me. The representative from Endurance was professional and easy to talk to, although we initially had some trouble with the phone connection. Once we sorted that out, the process was straightforward, and I was able to arrange a month-to-month payment plan for my extended warranty. Although it might not be the most economical option in the long run, it suits my financial situation better as I'm unsure about the car's longevity. Regarding the sign-up experience, I found Endurance easy to deal with, and I appreciated their clear communication.

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    Reviewed May 23, 2025

    I have just recently been reinstated with Endurance, and spoke with James **. He was very informative and explained in detail the Extended Vehicle Service Plan regarding my 2005 Toyota RAV4. My plan is to keep driving my car until I decide it becomes time to trade it in for a new vehicle.

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    Sales & MarketingPunctuality & Speed

    Reviewed May 23, 2025

    My vehicle warranty had lapsed and it became essential to find a reliable plan. Endurance's visibility was a major factor in my decision since their advertisements appeared often when I sought options.

    Throughout my sign-up, I was impressed by the efficiency and professionalism of the sales agent. He provided answers promptly and exhibited a professional demeanor, making the process straightforward. Overall, the sign-up process was smooth, leaving me satisfied and willing to recommend Endurance to others.

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    Customer ServiceCoverage

    Reviewed May 23, 2025

    I saw Endurance Auto Warranty on advertisements, brochures, and possibly social media like Facebook or radio and what initially drew me to choose Endurance over competitors like CarShield was a mix of curiosity and the materials they provided, such as brochures sent through the mail. When I signed up, the customer service was relatively satisfactory, perhaps a 9 out of 10 if I had to rate it.

    For me, the peace of mind that Endurance Auto Warranty offers by covering potential vehicle issues is the primary benefit, ensuring that I feel secure about unforeseen car troubles.

    Overall, my experience signing up with Endurance has been positive.

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    Customer ServiceCoverage

    Reviewed May 23, 2025

    I liked that Endurance has a solid reputation in the industry. When I signed up, the sales agent I spoke with was very knowledgeable and helpful, ensuring the process went smoothly. I had done extensive research beforehand, so there weren't any surprises in terms of the coverage offered. However, one aspect I didn't particularly enjoy was the 30-day waiting period coupled with 1,000 miles of driving before the coverage kicks in. I would have preferred a shorter waiting time, especially regarding the mileage requirement. Despite this, my overall experience during the phone call was positive, and I would rate it a 4 out of 5.

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    Customer ServiceCoverageTechPunctuality & Speed

    Reviewed May 23, 2025

    I got a paid-off policy with Endurance on my wife's car, and the original warranty that came with my truck expired not because of the mileage but due to time, as I purchased it in 2019. Consequently, I needed a reliable warranty provider, and I knew from my previous experience that Endurance offered excellent coverage for more at a competitive price compared to others.

    The customer service at Endurance was commendable. I was out of town for work, and the representative was understanding about the updated mileage requirement. He wasn't relentless or pushy, allowing me to provide the exact mileage at a convenient time without pressure. Occasionally, I would receive a friendly reminder text, but it was never intrusive. Overall, my re-joining experience with Endurance has been positive.

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    CoverageSales & MarketingPrice

    Reviewed May 23, 2025

    A friend with a similar truck recommended Endurance and I wasn't sure at first, but the idea of having warranty coverage seemed appealing, and it made sense to look into it further. I learned about Endurance from looking up options online, and after a bit of thinking, I ended up choosing them.

    The process of signing up was straightforward, though it did take a while. The representative was persistent, which was a bit overwhelming since I wasn't financially ready at the time to pay the initial cost. Despite the pushy tactics, she was polite, and I understood she was doing her job. Ultimately, I decided to go through with it.

    If a friend were to ask me about Endurance, I'd recommend them. So far, my experience with signing up has been positive despite the pushy sales tactic, as the representative was friendly and helpful. If rating this part of my experience out of five stars, I'd go with a five. It was an alright experience overall, and I appreciate the support I received during the sign-up.

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    Customer Service

    Reviewed May 23, 2025

    My experience with Endurance has been excellent. The customer service was particularly noteworthy. I called twice and believe I spoke to a lady who was very helpful and polite. Endurance was recommended by me to my sister as well, who had her vehicle's warranty expired. Overall, I'm very satisfied with Endurance’s service and would confidently recommend them to others.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceOnline & App

    Reviewed May 22, 2025

    I purchased an older car with many bells and whistles, and while I was nervous about it, I thought I’d make a wise decision by getting a car warranty. I signed up online but never received the information they said I’d receive. I downloaded the app, and after reviewing the documents included in that, I realized the coverage wasn’t what I thought I had signed up for. So I call and spend no less than 4 hours on the phone, continually reiterating my need for comprehensive coverage precisely because I was buying an older vehicle in which I had limited information about. The girl I spoke with was nice but clueless, and the whole thing felt like, forgive the pun, but an exercise in endurance on my part. I wound up with a plan I was satisfied with, but unfortunately it voids my older contract and my wait period has to begin again.

    Roughly 15 days after my newest waiting period ended, my car began making a noise- not constant, and so faint you could only hear it with the radio off. We thought perhaps it needed new tires, but took it in to a licensed service provider to be safe. It was diagnosed with needing struts and a wheel bearing. I verified those were covered in my contract and much to my delight and surprise, they were. I patted myself on the back for that dreadfully long phone call upping my coverage! But wait…My mechanic called Endurance and was told those were regular wear and tear items and my claim was denied. Since I was literally looking at the contract, and this denial surprised him too, he advised me to call about it myself. While I also was told my claim was being denied, I was given a different reason. Endurance denied my claim, stating it was pre existing.

    The problem with this, is on an older vehicle, almost anything could be considered pre existing. Rarely does anything go from good to bad in a day. Secondly, nobody demanded an inspection beforehand, nor does the contract note any sort of timelines next to each covered service (such as must have Endurance for a year before we cover struts, or must use us for six months before we cover a wheel bearing.) All the customer has to go on is what you are being told is covered, only to find out they’re still denying your claim based on a formula only they are privy to. If you sign up for health insurance and unknowingly have cancer, it cannot be pre existing. If there’s no record, how can it be proven you were aware? Just as in this case, my vehicle drove great, had a clean Carfax, and an inspection at the dealer who sold it to me.

    I had no way of knowing these parts were going bad, but Endurance found a loophole to get out of paying the claim, and ran with it, despite my having the biggest, most comprehensive coverage they offer. Adding insult to injury, the script-reading customer service agent delivering this bad news, showed me their idea of world-class service, by telling me she could hook me up with one of their partners for financing the repair. You know, so I can get hit with interest and finance charges on top of paying for the repair myself, while also paying Endurance for absolutely nothing. So I emailed them to let them know that I think they’re a scam and will be doing exactly what I’m doing now with this review, and they said how sorry they were and after reviewing my claim, they wanted me to call for assistance. There’s some back and forth here because I don’t want to call and sit on hold forever again unless they’re actually going to help me.

    Yet they refuse to give any details in writing whatsoever. Finally I give in, only to learn not one thing has changed. They’re still denying my claim and offer nothing new. For fun, I emailed them yet again to tell them how unbelievable it was that they email an already ticked off customer and demand they call, only to give them the same exact bad news a second time. Guess what? They emailed me back and asked me to call again! It’s actually comical they care so little. I think my case pretty much disqualifies two of the most recent commercials I’ve seen from Endurance. The one where they discuss filing a claim right after their wait period ended and having no problems whatsoever, and the one where Danica asks, “Who’s going to pay for your next car repair? You or Endurance?” Well, unless you’re just a seriously lucky person, I can assure you, it isn’t going to be Endurance.

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    Customer ServiceClaims Handling

    Reviewed May 22, 2025

    I purchased the warranty for my 2018 Suburban. 3 months later while on vacation, the transmission went out. Had it towed to dealership 150 miles from home. Endurance representative went to dealership. Acknowledged transmission failure and took pix of vehicle. Claim was denied because the vehicle had 3 bumper stickers on it from my business, claimed it was a commercial vehicle. I appealed with email per policy and was totally ghosted. No one ever contacted me and when I called to determine status, was told over a 4 month period that my appeal was still in the review process. I did get 3 calls a day for 5 months telling me my payments were overdue.

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    Customer Service

    Reviewed May 22, 2025

    I totaled my E250 Mercedes Benz 2 weeks ago. The agent I spoke with was extremely customer service oriented, knowledgeable, and knew every necessary steps to transfer my warranty to my new car. He provided excellent customer service. Once we were finished with the call I had a much greater sense of the warranty.

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    Customer ServiceClaims HandlingTech

    Reviewed May 22, 2025

    I have the luxury package on my 2019 ford Raptor. It has been about 6 months since warranty purchased. Transmission was slipping, took it to my Ford dealer (never been driven off road). Ford service department called endurance and was told fix is denied because of something called TSB which is a report the dealers use internally to have techs gain a heads up on what problem might be. They all do that and by saving time saves customers some money. I was traveling when I purchased plan, told salesman I would not be home when plan was to be sent for me to look over. I said just tell me if trans, motor, electronics were covered 100% and was told yes. Well folks they are not with this company. My service tech told me he had never had a warranty company turn down in a TSB bulletin or even for the repair I needed.

    It has been almost 2 weeks I picked up my truck today and paid for my service with Ford paying part. Every work day for these weeks I have called Endurance asked for claims manager to discuss this and he has not returned a single call. His name is Parm, beware. The co will not give you his number or email. DO NOT Do Business WITH these guys, they lie and will not call you back. Good luck out there. Don **

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    CoveragePrice

    Reviewed May 22, 2025

    What I was told by the representative for Endurance about the warranty program that I bought into is not what was actually represented or covered. I bought my package in September and then the following month I bought another package for my husband‘s truck. We had no problems. We’re paying each month no issues until April. My husband’s truck has a mechanical problem so we took the truck to the mechanic and lo and behold the problem with the truck wasn’t covered under his contract so all the money that I paid for this extended insurance I could’ve had in savings and paid cash for the problem with my husband‘s truck.

    Next month, my car needs the PCV repaired and fuel injectors replaced and on behold, wouldn’t you know it of course naturally although I was paying for the top tier contract those two particular things were not covered so once again all the money that I paid to endurance I could’ve had in my savings and would be able to fix my car which I can’t because I paid cash $2600 to fix my husband‘s truck and being a military family and I’m on permanent disability from a disease that I didn’t ask to have so we are on a very tight budget and still have three children in college that were helping to pay for.

    This did us zero good so I’m upset because what I was specifically told and I went over specific problems with an engine that could happen. Fuel injectors was one of them and was told that they were covered. I was lied to just manipulated into buying this contract and making this company more money. Congratulations. Hope they feel good about themselves so now I’m stuck with my car in the garage not able to run and I have to save up the $2200 is going to cost to fix it so basically the contract wasn’t worth the paper it was printed on.

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    Reviewed May 22, 2025

    Updated on 06/25/2025: Not what advertised. I have been waiting since April for a reimbursement for a repair. No assistance or answer when calling.. They can’t provide or won’t provide solution. If I had known that not being service is not as advertised I would not have purchased the policy. I would not recommend purchasing this service.

    Original: I would not recommend this company to anyone. I filed claim in early April and not been paid yet called several times and get same response under review. Nothing they advertise is accurate. Bunch of scammers.

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    Sales & Marketing

    Reviewed May 22, 2025

    Kaitlyn was a very pleasant fresh of wind, as in her vibrant attitude sky rocketed with shimmer. You have a great person working for you. Give her a raise. I randomly came across an advertisement and I'm glad I choose Endurance.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 22, 2025

    I would like to know if I will receive a hard copy of my policy in the mail and if so how long should I wait to receive it. I was very pleased that I was able to get a policy with your company and the representative that took my call and told what it covered. Thank you very much.

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    Sales & MarketingPrice

    Reviewed May 21, 2025

    Buyers be aware! When I purchased this warranty for our car, I was told that except for normal wear and tear on the car, the policy will cover all other costs of repair with $100 deductible. I also was not told about exceptions! When a car camera needed to be replaced, they would not pay for programing it! Fine print in the contract that I was responsible to read, and salesman not ever bring the exceptions up during sales! I found a host of other exceptions that makes this warranty very expensive and not worthwhile.

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    Coverage

    Reviewed May 21, 2025

    Very polite and informative on policies. Worked with me on what I wanted covered due to the year of my Ford f150. Would recommend at least get a quote from them to anyone looking for a warranty.

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    TechPrice

    Reviewed May 21, 2025

    I spoke to operator Kim from Missouri. She explained why Endurance is so important and the many benefits that are specific to Endurance auto warranty. She also explained you can go to a dealer and how it is so simple. She offered that when I didn't know about it. I thought I'd be charged way more. I think from now on I will go to a dealership! Because of how the policy works and they send someone out to check to see what you need, you wouldn't be taken advantage of because whomever they send out wouldn't say you need extra things that you don't!

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    Customer Service

    Reviewed May 21, 2025

    Called for information about possible service and Courtney was so helpful. She gave me a clear understanding of my options and service references. Very pleasant experience. They are very easy to work with.

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    Customer Service

    Reviewed May 21, 2025

    I would like to commend manager, Gladys for assisting me today. She was kind, and thoroughly informative. Gladys made me feel like a valued customer. I appreciate Gladys and her great customer service.

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    Verified purchase
    Price

    Reviewed May 21, 2025

    Doing seems to be a top-of-the-line I haven’t used it yet, but seems to have very great service. Are they quick acting gave me a quote. That was good. I thought it would be but compared to a lot of than I did compare they were right where it needed to be. See where we go from here.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thanks for sharing your thoughts, Riley! It sounds like you had a positive first impression with the quote and our service so far. We hope we continue to meet your expectations. Feel free to reach out anytime if you need help or have questions!

    - Endurance

    Reviewed May 20, 2025

    Thank you for your friendly and professional service. I am very thankful for the additional security for my vehicle. I have no regrets. I recommend Endurance Warranty for anyone who cares about the things they consider valuable.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Charmayne, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

    - Endurance

    Claims HandlingCoverageSales & Marketing

    Reviewed May 20, 2025

    Took me getting a notary to cancel this coverage. Paid premiums over year before I filed a claim. Never received my contract or ID card. Filed first claim which was denied. Said it was excluded in my contract. How am I supposed to know it is excluded if I have no contract? This company is a complete scam!!

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Rick, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    Thank you, The Endurance Team

    Coverage

    Reviewed May 20, 2025

    Buyer beware! Please if you do business with this company, make sure you read the fine print and read between the lines to see what is not covered in your contract. They will find a loophole and you will be the one with the bill.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi Eric, thank you for sharing your experience. We understand how important it is to feel confident in your coverage, and we’re sorry to hear you’re feeling this way. Our goal is to be as transparent as possible, and we encourage all customers to review their contracts thoroughly. If you have any unresolved concerns or would like us to take another look at your claim, please feel free to contact us directly at feedback@endurancedirect.com. We’d appreciate the opportunity to help.

    Thank you,

    The Endurance Team

    Customer ServiceClaims HandlingPunctuality & SpeedRefunds & Payouts

    Reviewed May 19, 2025

    My AC went out this morning on my way to work. Endurance denied the claim. In 1 phone call, I was bounced from one operator to another. I spoke to 5 different people. I spent more than 4 hours dealing with these people. I was transferred from one rep tp another. Waste of time and money. Don't do it!!!! I'd like all my money back from both my vehicles.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We understand how a denied claim can cause stress, and we’re here to help. Please contact feedback@endurancedirect.com with your coverage plan number. We can review the situation together and find the best way to assist you moving forward.

    Thank you,

    Endurance

    Verified purchase
    Claims Handling

    Reviewed May 19, 2025

    I felt the need for extra protection as my previous warranty had expired. My sign-up experience with Endurance was positive, primarily due to Joyce, who assisted me during the process. She explained everything clearly, making it easy for me to understand.

    Although I haven't had the opportunity to file a claim yet, the assurance that Endurance provides makes me feel secure. The decision to go with Endurance was also influenced by a recommendation from someone I trust—my nurse, who's been with me for about eight years. She's had a positive experience with them for her older vehicle, and her word carried weight.

    Overall, my experience so far suggests a promising relationship with Endurance Auto Warranty as long as both parties honor their commitments. I look forward to continued satisfaction, should I ever need their services, which certainly seem beneficial in case anything unexpected happens with my vehicle.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for choosing Endurance, and for sharing your experience with us, Johnny! We're thrilled to hear that Joyce provided you with excellent service and made the sign-up process simple and easy to understand. We're also happy to hear about your nurses positive experience with Endurance and appreciate her recommendation. We look forward to providing you both with excellent service for many years to come.

    - Endurance

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 19, 2025

    I gave Endurance Auto Warranty another try after initially signing up around 2019 when I bought my car. It turned out my policy had expired, but they made the renewal process incredibly straightforward, and I found myself enrolled again without any hassle. The representative assisting me was excellent and communicated the policy details clearly. Although I never had to file a claim previously, it's reassuring to have the coverage, even if I never need to use it. Overall, my experience with Endurance has been fantastic, and I'm very satisfied with their service.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your positive experience, Michael! We’re thrilled that renewing your plan was straightforward and that you're satisfied with the assistance from our representative. We appreciate your kind words and are here anytime you need us.

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed May 19, 2025

    I signed up with Endurance Auto Warranty but didn't know I needed to put 1,000 miles on my car just for a repair. This came as a surprise since the representative didn't mention this requirement. The person who set up my coverage provided all the necessary information about my full coverage but didn't answer any further questions, as I didn't really ask any. Despite these hiccups, I would commend Endurance a satisfactory rating because these are lessons learned for me as well.

    I had an issue with my vehicle, involved in an incident with oil leaks and couldn't file a claim right away. I drove my car short of the 1,000-mile threshold, and I still need to find someone to fix the car once it meets the required mileage. Despite this, I found the pricing reasonable. For two vehicles, I pay approximately $130 per month each, totaling around $270, which I think is fair. The overall setup experience was decent and while not perfect, the value of the warranty seems adequate.

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    Verified purchase
    Customer ServicePrice

    Reviewed May 19, 2025

    A close friend, akin to family, had a positive experience with Endurance Auto Warranty's policy, especially when their vehicle needed an $8,000 transmission repair. This peace of mind was precisely what I was seeking. While signing up, some warranty companies passed me between agents for pricing information, making the process feel like a hard sell. In contrast, with Endurance, the initial representative provided all the necessary details and pricing seamlessly. It was a more straightforward and supportive experience.

    Since my husband used to handle vehicle-related issues and I'm stepping into these responsibilities now due to his health, it's been reassuring to have a reliable warranty. Our car, a 2022 model, is our connection to mobility as we age, especially as travel has become limited for us. Endurance offered a straightforward signup process. I promptly received my contract and appreciated instructions to keep a copy in the glove compartment — an important point by the customer service team.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 19, 2025

    Endurance offered the best deal for the vehicle we wanted to cover. Even though it's a new policy and we haven't used it yet, the signing up process was a bit lengthy due to a phone conversation, but we were pleased to receive some discounts, and the representative was very nice.

    As for the cost and coverage, we agreed to the terms and found them satisfactory. The customer service proved to be helpful when we initially forgot to ask for the veteran's discount. Upon calling them back, we were able to secure it, which was a pleasant experience.

    We are happy with Endurance so far. Based on my initial purchasing experience, I would recommend them.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Mary. Thank you for recommending us in your review! We’re glad your experience with our customer service team was a great one.

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed May 19, 2025

    Endurance covers our 2007 BMW. Unfortunately, my experience has been far from satisfactory. We were told by a salesman named Greg that as long as the BMW met a 30-day ownership requirement and exceeded 1,000 miles, repairs would only ever cost us a $100 deductible per visit, regardless of the number of repairs. However, this has not been the case.

    Things initially seemed fine, but when my son experienced a car issue involving check engine and tire warnings, more complications arose. Despite our initial understanding, Endurance has been a nightmare to deal with. Upon taking the vehicle to BMW, I was instructed to pay between $800 to $1,000 out of pocket for a transmission fluid issue, as Endurance would only cover up to $2,100. Further, the policy was supposed to cover rental cars if needed during repairs, yet this hasn't been true as the claim adjustor confirmed they won’t cover such expenses.

    Moreover, with Greg's assurance, we believed tires and other essentials were covered but later were told otherwise. His failure to return my emails has only heightened my frustration, as clearly indicated the issues might be coming back to him. Countless attempts at communicating with Endurance left me bouncing between various agencies receiving little to no resolution. I expected Endurance to handle my son's car repair with only the agreed upon out-of-pocket expense, and this warranty plan clearly fell short of that promise.

    Throughout this entire ordeal, not only was I incommunicado with Greg, who has gone radio silent, but I was also served rude service through a back-and-forth patience-testing encounter with third-party reps who employ stalling tactics. It's an understatement to specify how dissatisfied and upset I am with this process. I absolutely wouldn’t recommend Endurance Auto Warranty based on this disheartening experience.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, John. We’re sorry to hear about your experience and understand your frustration. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns.

    Thank you,

    The Endurance Team

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed May 19, 2025

    My vehicle warranty is running out soon. Initially, I was a bit skeptical about trying another warranty service, given some mixed experiences. Although I've had CarShield before without any direct issues personally, my grandson experienced troubles back when his car faced problems—this history made me cautious. Thus, I switched, understanding trust is key, and when claims arise, you want that assurance they will be addressed promptly.

    The sales agent who assisted me was quite knowledgeable and did an exceptional job explaining the policy. Compared to my past experience with CarShield, I appreciate that Endurance Auto Warranty promised transparency and the possibility of a refund if the service isn’t satisfactory. Such commitments from them instilled confidence in me. I remember seeking a cost-efficient service as well, especially since I now pay $124 per month with Endurance, up from my previous $89 with CarShield. As a person on a fixed income post-major surgery, managing added costs is crucial, and receiving meaningful value is just as important.

    I haven’t encountered operational problems with my vehicle yet, which is great, considering my travels between Mississippi and New Orleans. I do expect that Endurance will uphold their word on coverage whenever an issue arises. The agent assured me they stand by their terms, although they don’t provide immediate perks like oil changes or tire rotations. At this point, my aim is to see if the service aligns with my needs since my belief is all about actions speaking louder than promises.

    Even though this was ultimately just a precautionary step, it's vital to me that Endurance equals or even surpasses both the clarity and the support initial discussion reflected, should a claim ever be necessary. As for any final thoughts, having the initial interactions positively affirmed that Endurance is intent on delivering on their commitments. My experience thus far suggests they intend to uphold their vows, which provides some assurance.

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    Verified purchase
    Customer Service

    Reviewed May 19, 2025

    My son cautioned against using another provider I had seen in commercials and strongly recommended Endurance instead.

    The agent I spoke with during sign-up was quite pleasant and amiable. She explained certain details to me, such as not having to worry about payments beyond the initial 1,000 miles. This reassurance convinced me it was a good decision to have the warranty as a safety net.

    Nevertheless, the pace of our conversation felt rushed, leaving me little time to ask any lingering questions before we moved on. I've since received the lengthy contract via email, which I've been reviewing gradually.

    In summary, while the service was useful and efficiently managed, I would recommend that customer representatives speak a bit slower to facilitate better understandings—and leave space for real-time questions. For this initial experience and interaction with Endurance Auto Warranty, I felt content enough to rate it highly.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for sharing your experience with us, Diane. We are delighted to hear that the kindness and amiability of our agent reassured you about choosing us. Your feedback regarding the pace of the conversation is valuable. We aim to provide clear and adequate time for all questions so we'll be sure to share this feedback with our team. If you have any further questions while reviewing the contract, please feel free to contact us anytime. We're thrilled that you've found value in our service and appreciate your high rating!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed May 19, 2025

    Endurance gives me a sense of security, which I appreciate. I've had them before, however I'm now finding the cost high, as I pay more for Endurance compared to my regular car insurance. That aspect has been somewhat frustrating.

    There was a time when I attempted to make a claim, but I was told I needed my car to have at least 1,000 miles before any action could be taken. Consequently, I ended up paying $1,400 on my own. I hope for better coverage with future issues.

    As for customer service, the team was excellent—helpful and accommodating throughout the purchase process. Overall, I'd say I'm somewhat satisfied with Endurance.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Hi, Kathryn. Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're glad to hear that Endurance has provided you with a sense of security and that our team delivered helpful service during your purchase. That said, we understand your concerns about cost and your previous claims experience.

    If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you, The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 19, 2025

    My brother-in-law and several other family members have used Endurance, and maybe six people I know closely all told me to go with Endurance. So, I didn't hesitate. I called them and the signup process was straightforward and efficient, which made it an easy decision for me. Their customer service was clear and concise, providing details about the bumper-to-bumper coverage, including aspects like the electrical and powertrain systems.

    When it came time for enrollment, I just had to provide basics like my vehicle's VIN number and mileage. In turn, they gave me a very reasonable price quote for 100,000 miles, which I found quite impressive.

    If anyone were to ask me about Endurance Auto Warranty, I would tell them it’s a hassle-free process.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you so much for sharing your experience, Joseph! We're thrilled to hear that your family recommended Endurance and that the process was smooth and straightforward for you. It’s great to know our team delivered clear information and a hassle-free enrollment. That’s exactly what we aim for.

    We appreciate your trust in us and look forward to continuing to provide you with reliable protection and peace of mind on the road. If you ever need support or have questions, we’re just a call away!

    - Endurance

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 19, 2025

    Endurance was recommended by friends and when I spoke to the representative, she was fantastic. She had an impressive understanding of the product and explained every detail of the process. I was initially seeking full coverage, and I'm glad to say that it met my needs perfectly.

    Her extensive product knowledge truly stood out to me. If I were to share my experience, I'd tell others that Endurance offers a great deal—definitely worth considering if you want thorough coverage.

    While I haven't filed any claims yet, I was given a clear timeline on when I can start using the service. The pricing, customer service, and overall experience have all been top-notch. If you're looking into auto warranties, I'd certainly recommend giving Endurance a try.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the kind words and thoughtful feedback, Mario! We're so glad your experience with our representative stood out and that you felt confident in the coverage you received. It’s our goal to make sure every customer feels informed and supported from day one.

    Even though you haven’t needed to file a claim yet, we’re here for you when you do—and it’s great to hear that everything from pricing to service has met your expectations. Thanks again for recommending us!

    - Endurance

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 19, 2025

    Without mincing words, ENDURANCE is the best amongst other competitors. They respond on time in a timely manner. When I got them, others try to reduce the subscription but did not fall into temptation to cancel or reverse the contract or demand for refund because they are still the best and first among equals.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    We truly appreciate your confidence in Endurance, Christine! It means a lot to hear that you’ve had such a positive experience and chose to stick with us despite other offers. We're proud to provide fast, reliable service and coverage you can count on. Thanks for putting your trust in us!

    - Endurance

    Verified purchase
    Price

    Reviewed May 19, 2025

    Luis ** was excellent! Through the entire process I knew that Luis was working to provide me with the very best policy Endurance could provide. In the end I purchased a policy with the mileage coverage I needed. At the same time I also purchased a policy from Endurance for my wife's car. Luis provided me with good prices for both and an excellent payment plan. Good shopping, Art, in lovely Star, ID.

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    Endurance Auto Warranty
    Response from Endurance Auto Warranty

    Thank you for the kind words, Art! We’re so glad to hear that our team provided you with exceptional service and helped you find the right coverage for both vehicles. We’ll be sure to pass along your praise! Wishing you and your wife peace of mind on the road ahead!

    - Endurance

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    Endurance Auto Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com

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