Endurance Warranty

My transmission was having issues and it was throwing a code. My car ended up having a new transmission put in, and we were without a vehicle for almost three and a half weeks, but nothing right now in America is happening in a timely manner. It was the best they could do. Parts are scarce, and it’s not Endurance’s fault.

Something was wrong with the air conditioner not blowing out air and there was an issue with something inside the dash associated with the air conditioning. Endurance they fixed one of the problems which cost two grand. But the other one was about 1,000 and they didn't fix that because they said that they'd have to have a guy come out and take a look at it. Then, the people at the dealership weren’t too wonderful. In the end, I had to get my car back so I compromised and things worked out. The claims process was pretty good once we got past that part of who was going to pay for what. Plus. Endurance was very good to me about it. I had to have a car rental and they took care of all that.

It took a little while for them to approve my repairs. The shop had my truck for over a week. They can do better on their approval. Other than that, everything went well with it.

The claim process took a while. But it was cool. They ended up sticking me $1,000 at the repairs. They knew the engine need to be replaced, and I had some damage to it. Finally got it replaced. The day I was supposed to get my car back, they told me it was $300. Then I got to the shop and I was told, "Well, the warranty company won't cover this part either. So it's actually be $1,400.” Other than that, it was fine. Endurance is pretty cool. They answer their phone. I've used the roadside assistance a few times.

Endurance highly recommended a shop that we took the car to. It took a little while for them to get the approval but everything worked flawlessly after that. So we’re very happy with it. I was very impressed with Endurance. I'm not sold on extended warranty because I had one before and they didn't do it right by me. But they did it right by my mother-in-law.

Had my jeep in shop. Had to pay for stuff that should have been covered. Wasn't pleased at all. Thinking of dropping them. In fact I looking around for another place that will cover me. Out of pocket broke me and didn't have the money to blow. I would not recommend them to anyone. I would have been pleased if they would have covered me. I thought they were good place but I was definitely wrong.

Starts off with great bells and whistles. But when needed to get repairs done on one my cars.. they came up with multiple reasons it wasn't covered although on the surface it reads like it would be. Unless you're a mechanic you wouldn't notice it, even the mechanics were dumbfounded... 1st time chalked it up to me misunderstanding the policy. 2nd time it.. was just more fine print and wording tricks. After paying 2 years of coverage on multiple vehicles every dime I spent was useless. Now I'm canceling both my cars, my wife's car and son in laws... We were offered a better deal with the competitor.. Find you a company that values clients and their hard-earned money and won't take advantage of your limited mechanical knowledge.

The individual that I spoke to was truly helpful. He answered my questions, gave me several option to select from, and was very knowledgeable of Endurance’s services. Pricing was very good and that is why I choose to go with Endurance. Thank you.

Customer service has been easy to deal with and very helpful. Minimal wait times when you call. Less than 2 minutes each call. Explained my contract terms very well. Very courteous when speaking with me about the service and how it works when you need it.

I received a phone call from Endurance. They were very polite and took the time to explain everything about my coverage plan. The price was very reasonable and I ended purchasing a coverage plan for my car. I was very pleased with Endurance.

I got a Ford Explorer and I wanted to take it to the dealer. CarShield gave $100 per hour and that was it. But my deal was to charge 180 an hour and Endurance covered it all. I also had to put in a claim for some work that I had done and it was $7,500 worth of damage altogether. 4,500 of it was covered through Endurance and they also covered my rental car for the week. So, they covered 5,000 out of the 7,400. When you get them, you feel a little bit sketchy. But everything was top of the line. They got to the mechanics right away and they took care of the claim. They sent their guy out on site and everything was good there. You also get so many oil changes a year, they'll rotate your tires, and provide roadside assistance. So, they do other things as well and you're not just waiting for something to break before you can use them.

My son was with a company before and they wouldn't do anything for a claim he filed. That really upset me so I called and talked to Endurance. I liked what they told me. As a matter of fact, I bought it for my wife's car as well. My son had two things broken in his car and he filed a claim for them. One thing was fixed but the other thing was not. My son wasn’t satisfied with that because he had to pay for the other one. I was a little upset with that too. Another thing was Endurance was slow to fix the second one.

I spoke with Engene on a Monday about enrolling with the company on Wednesday but on Tuesday I found something better and sent a email canceling. These money hungry individuals went and got the first month payment anyway. I spoke to a lady that I cancel then she wants to fast talk me and I didn't fall for that shame. I told them to refund my money. She said it would take 30 days. This company you don't want to do business with. Check BBB. There are many dissatisfied customers with them. I'm looking for my money and if I don't receive it my lawyer will handle them.

I wanted to have added protection on a vehicle that I purchased and Endurance had the most affordable plan for me. The process took a little bit of time. When my car started with some sort of weird noise and would randomly shut off, I took it to the Hyundai dealership and they looked at it. They thought it was maybe an oil pump or a water pump issue. Since I had Endurance, they would have to have somebody come out before they could take things apart or really diagnose thoroughly. Eventually, what they found was significant engine failure within my engine block.

I've had to have some repairs done, and Endurance covered it, but it took forever for them to actually cover it. I had another service that they didn't cover, and the rep said if I were to damage the car more then it would've been covered. All the little things aren't clear up front. Even when I took my car and serviced the last time, the service guy said, "Call them before to make sure it's covered so you know what we're getting ourselves into before we even start." So, they've heard about them before. So, I called Endurance before I left the car at the shop. It was covered. It just took a while for it to get all done. Everything's coming out. The soft recommendation was that they replace the engine, but they didn't. So, they just replaced some internal stuff inside of it.

My husband paid for a warranty for his vehicle. After some time his car developed a weird noise. He took it to the shop. He waited for 1 full month. They changed the wrong part. After that my husband took the vehicle the day after they send an inspector and they rejected to do the work on vehicle. This was done no one called us. We were humiliated and had to pay out of pocket. Beware do not take a contract. This is a total joke. I would even describe it a SCAM.

I am halfway satisfied with Endurance. They took care of our immediate concerns. We got our gasket replaced, and they took care of it. We paid the deductible and everything was fine. But then something else that needs to take place that they said they don’t take care of.

I thought this experience was going to be long and frustrating. Not the case at all. I am very pleased with the outcome and every person I spoke with was very polite. All my questions were answered to my satisfaction. I did not receive my policy within the 72 hour window however I called and everything was delivered while on the phone. Thank you Endurance.

I'm loving Endurance. It’s well worth the money. I took my car to a friend of mine that has a special transmission shop. But they couldn't work on it because he said he didn't have the equipment to program a transmission. So they took it over the Hyundai dealership for me so I wouldn't leave work and they fixed it there. They replaced the transmission completely.

Endurance has been a godsend. They've covered everything on my vehicle that's broken with the exception of the LED lights.

I called Endurance and I got with a really awesome agent. He helped me out. But it was a bit difficult for the first shop that I've used for years and years to work with Endurance. So I started shopping around and found another shop that would work a little bit more closely with Endurance. They were familiar with Endurance and that experience was pretty amazing. The transmission had to be replaced but I was able to get the it done for just my deductible. So it was a godsend. They had a better rapport with Endurance on that particular repair.

When my engine went out in April, it was a lot to try to get it approved. I ended up with a rental car that I had to pay out of pocket from April to the beginning of July. It took a long time for the claim to be approved so the dealership could go ahead and get a new engine in the car. It took three months and it went into the summer months. I had vacations planned and without my automobile, I was in rental so it rained on it a little bit. Also, I got conflicting stories about the rental car coverage. One person said I get $50 per day, and then another person said that I get $50 a day but for only one week. So I need to check on Endurance to find out and then submit a rental car fee. But in the end, I liked that Endurance covered the engine. I only expected to pay the $100 deductible but it turned out that I had to pay a little bit more. So that part was kinda bad.

Bought a warranty for my car to help with expensive repairs and got extra benefits like a maintenance program at no extra cost. Very pleased with the service. I received and the information that was given

I gave 1 star because zero is not an option. Do not purchase a warranty from Endurance! I transferred policy from one vehicle to another. That's where Endurance failed on all levels. Endurance took my payments monthly as usual but never activated the policy. So of course, my vehicle broke down, I took it to the dealer and submitted a claim. DENIED no active policy... hours later, days later, a week later it finally was straighten out. So now the dealer resubmitted claim. DENIED (wrong tires on vehicle). I had no clue, it was a used vehicle I bought from Carmax. Vehicle is almost 3 weeks sitting at the dealership as of now. I've spoken to 6-7 reps, supervisors, floor manager. All I get is, "We will call you back.." Extremely disappointed, bad business practices. Oh! One more thing, NO CONTRACT WAS EVER EMAIL, OR RECEIVED. I am currently awaiting "the return phone call" as promised.

I went to the dealership and they dealt with Endurance. Every time I talked with Endurance, they were pretty cool with it, telling me everything that was going on. When I took my car to the Dodge dealership, they did the diagnostic and they said the transmission was gone. They replaced it. I should have got a rental but Endurance only gives 30 bucks a day for it. That's enough to get a small car but my family can't fit in that. Also, rental places have astronomical pricing now and the 30 bucks a day wouldn't cover much. I will still have to come out of my pocket a whole heap of money.

Horrible customer service, horrible company. I tried to cancel my service before the 30 days and they kept dragging their feet so I wanted to paying over $400 for service I never got, kept telling me my account was overdue when it was supposed to be canceled and closed because it did not want the service. This company needs to have better customer service and better follow through on their commitments to their customers. Would not recommend at all.

I fought back and forth with my warranty claims department. And I had to call back and forth with the place that I had it dropped off to, and I had to have them call the warranty claims department to submit claims. It was a big, unorganized mess. And there was not a lot of communication in the whole ordeal. A week-long job that should have been done in a week took about four weeks. And the first time the tech came out, he did a terrible job. I had to pull my vehicle from the shop it was at and bring it back to the shop and have them resubmit another adjuster to come around because the first adjuster did not do his job very well. But what I needed repaired for my vehicle was fixed eventually. Endurance Auto Warranty's service is okay.

I purchased a warranty for my truck, after 6 months making my payments on time and never late. My truck needed maintenance and it was covered, they refused to pay. The Ford dealership could not get them to answer phone. Fraud. Fraud. Fraud.

I've had Endurance since I bought my Audi 2017 e-tron. I had an issue with a sensor. It had something to do with transitioning it over to an electric. I had a little bit of a hiccup with Endurance initially in getting them to pay for it, but we ended up getting it handled. So, they paid for it. The claim experience was not the greatest. My car was in the shop for about a month and a half. The reason why we had an issue was because they put the wrong mileage in the system. They said that my car had 20,000 something miles in it. When I bought it, it was like under 2,000. Whoever entered it in, did it wrong and that was why they wouldn't cover it at first. We had to get them to come back out. It took a while, but we ended up getting it handled. So, I'm happy that they were able to pay for it.

Very disappointed that I was manipulated to switch to Endurance warranty from my original warranty and I was ripped off by the Endurance agent for a lumpsum of money for deposit and afterwards my vehicle broke and was immediately taken to mechanic shop which was properly diagnosed and the mechanic properly reported the claim that was completely denied by Endurance and I'm disabled without any transportation which caused a lot of humiliation and now I'm having to report to FTC, BBB & hire a legal aid attorney to help me get my money back.