Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
Pros & Cons
- Long repayment schedules
- Some plans are transferable
- No broker or intermediary
- Extends coverage to older cars
- Limited rental car reimbursements
- No corrosion coverage
Endurance Warranty’s six plans offer a variety of coverages to fit different situations. Average plan costs are middling, but the company’s coverage options and customer service make it worthwhile.
Endurance Auto Warranty Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,244,400 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
The customer service experience with Endurance was excellent. The person was very informative and very clear about what the cost would be, and was very helpful. I appreciated their effort. They were very clear about what it is they did and what they would cover and what they wouldn't cover, and what the different levels of coverage would be. If a friend who has a vehicle that was running over 100,000 miles, I would tell them that Endurance would be something to look into.
The sign-up process was really easy. They were really nice to work with. However, we had some challenges afterwards on getting the correct contract. What I had agreed to wasn't what was in the contract and it took me five weeks to get the corrected one. It was a hassle having to go through multiple people multiple times trying to get that. That was a little frustrating. Other than that, my experience was pretty positive.
Signing up was fine.
Signing up went well. But I did not like that I had to make a decision on the phone right away to get the price that I did. That was not a good way to go about it because I'm one who likes to think about things. Other than that, it's nice to have peace of mind so I don't have huge out-of-pocket expenses.
Signing up was very smooth. They told me what my coverage included and the price. I'm good with what I got. I got a good deal.
The reps knew what they were talking about. I wanted a bumper-to-bumper warranty. I asked for something specific and they were able to do that for me.
Everyone has been extremely helpful and knowledgeable. My rep was really nice and signing up was very easy.
Signing up was alright. My experience with them has been okay so far.
Drew, the rep, went through everything with me. He explained what was covered and how much it was gonna cost for how long. I would have to pay two and a half years and then, since the policy is paid, I wouldn't have to make the payments on my other two and a half years. Endurance cut me into a monthly budget and that was fantastic. I could squeeze that in. Endurance is expensive but it’s cheaper in the long run to have my Ford covered. I only have $100 deductible for anything that's covered. I got a five-year policy and 55,000 miles. I don't drive more than 10,000 in a year so it would be beneficial if your warranty is ready to expire or if it expired maybe a week or two ago, it's best to do it. The warranty with Endurance is affordable and the process is very easy. I was promised a digital booklet on my coverage though and I never got one.
The reps from Endurance sent over information on what their policy covered because I wanted to see that for myself. They explained to us how all the payments work and what to expect. Then, it was easy to go on board and get moving forward. They wanted to be very sure that we understood everything so, it wasn't like they were trying to speed through it. It was amazing. Endurance is super easy and well worth it for the coverage you get for the cost. People should sign up for it.
I set up the service with Endurance a month ago. My brother recommended it to me. The sign-up process was super easy and simple. The girl that took care of me asked me a few questions, explained to me what was covered as well as the payment, and how it was gonna be. It took me 20 minutes to do it and it was really good. Since I didn't have my car at the time with me, I didn't have my mileage. She follow up the next day for me to give the information that I was missing. It was super quick.
I was 100% satisfied. Go do Endurance. Since I'm always on the go and I'm super busy, the fact that it was so quick made me like it and recommend it. The girl answered exactly what I was asking. Sometimes when you do some services, they go around the bush to tell you one answer. My rep was very direct and simple in her answer. And that makes me wanna buy the warranty.
I got a rep from Endurance who was very helpful and explained the warranty process to me. I'm gonna be adding my daughter's vehicle shortly just because we're women and we don't have a male figure in the house to help us anymore with our vehicle stuff. So, this is a good fit for us. I wanna make sure that we have that ability to get to and from work.
The rep explained everything I needed to know, answered my questions to the best of his ability and left no questions unanswered. It was a very good experience with Endurance.
I liked the cost of Endurance and what it covered. I filled out a form on their website and a guy called me within a minute. We went through the process over the phone. That went pretty smoothly. He answered all the questions I had such as what was covered and if there were any early termination fees. He asked me what year my truck was and how many miles. That put me into a certain category and only one plan was available. My plan covers almost everything. But the suspension isn't covered. overall, the process with Endurance was easy and straightforward
The rep was nice and explained everything. I called back for some questions and I understood everything. The payments would start off at 123 and I told the rep I couldn’t afford it. It’s too much. And it went down to 93 for two years. People should get the Endurance warranty for peace of mind. In case anything goes wrong, I have coverage that pays for it. I don't have to worry about coming out of my pocket with all that money.
Their customer service person did a fantastic job explaining the benefits and coverage. He was very knowledgeable and very helpful. My only question is when they took their first payment out, it said Endurance but the next payment was a different company.
The rep who helped me out was very good. They explained to me everything and took the time to explain it -- different policies, being on disability, being a senior citizen. Also, the signup was pretty easy.
The rep was very knowledgeable. The setup process was great. Give Endurance a call. They can help you get coverage on your car.
The sign-up process with Endurance was great. It was so easy. They offered a good plan. That's why I accepted it. My wife and I talked about it. We enjoy the pay the two years and get the three year free. That was an incentive. It's a little more cheaper than I've been paying and then everything only cost $100. That shocked me right there.
I found a better deal as far as coverage and a lower deductible through Endurance. Their sign-up process was really simple and easy. I would recommend Endurance. My only quarrel with having the auto warranty was that preventative maintenance isn't covered. I'm forced to just drive until something major occurs, leaving my vehicle useless in order to submit a claim.
It's been a month and I still haven't gotten any paperwork in the mail from Endurance. I'm thinking about cancelling the damn thing. If they can't send me something within a month, the paperwork, and I can see the other stuff come in the mail, what the heck is that? It's almost like they're leading a scam. I've already paid them a couple of hundred dollars.
The customer service rep from Endurance went to school with one of my family members. So we ended up talking and he took care of me, so I was pretty satisfied with how everything went. He was knowledgeable about everything. He broke down certain amenities that came with it. He was driving a foreign car himself, so he pretty much understood my reasoning for getting a warranty and covering my vehicle.
The sign-up experience was cool. But come time for me to send my car in to get some work done, I found out that my warranty doesn't cover certain things as far as under the hood goes. It was crazy because I was going over everything today with Endurance, as far as what the coverage went, and it didn't cover any gasket leaks as far as my engine went. I didn't understand that because it is the part of the engine. So even though the representative that signed me up was great, he failed to tell me that. The rep that I talked to today sent me a email with the list of dealerships or auto shops that have cheaper rates that I can look into that Endurance does work with. Because the Acura dealership said it is over a $2,000 job that needs to be done.
I sat down with a representative from Endurance who told me all the options and everything that is available. It sounded good and all that will come out of my pocket is about a $100 deductible. So, that's a small price to pay for a multitude number of things that may go wrong. This individual had good customer service skills and was very informative. They were very helpful in getting the cost to be from a certain amount and being that there were offers for being a senior citizen and to bring the price down even more, it was even better. So, they get an A+ for me.
Endurance’s the biggest fraud I have ever encountered. I paid their premiums and they approved my claim. When I went to the dealer, it took them an hour to get thru & would not help. Rude and unhelpful.
Don't believe the good reviews. This Endurance is a scam just like the rest of them. After a full day of going back and forth with them and hours on the phone apparently bolts aren't covered, and ANY issue that "may" have been caused by a broken bolt is not covered. I have paid Endurance thousands of dollars for my policy.
I had a an exhaust manifold that was cracked, I called in to endurance and asked if they would cover it. They said it should be covered. I just needed to take it into a certified shop. So I took it into a shop that said the manifold was cracked and called endurance who said exhaust manifold wasn't covered, however after reviewing my contract I found that they where, so I called in and challenged it. They then told the shop it was covered, but soon back out saying it wasn't covered because the bolts where also broken and the bolts a non covered part that "may" have caused the manifold to break so they wouldn't cover the repair. I have now spent like 5 hours on the phone, $100 dollars on Ubers and now have to go pay the shop a $200 diagnosis fee for a 100 dollar part that I could have replaced in a couple of hours.
The sign-up process with Endurance went very well because it was all done electronically. I spoke with them over the phone and we talked about what plan would be best for me. I got the one that I had wanted. It's priced very close to the one my husband has with another company. So, it seemed like the pricing was fair. I did that kind of discussion with the rep, and then everything was done. He sent me the contract. Overall, they were fairly clear in explaining what it was. I wasn't pressured to do it that day. I could always call back another day and talk to somebody else and tell them what plan I wanted. So, I felt fairly good about it.
I was going through another company and I said I need to look at the reviews first just to see who had the better reviews. Endurance has the better reviews, but their pricing was a little expensive. It was the reviews that pretty much took me over. The first representative that I had with Endurance was horrible, but she made up for it. She was phenomenal. She broke everything down. I didn't know anything about Endurance warranty. So, she explained to me what it really was about. My main concern was it is a 2015 car and I just wanted to make sure that I was covered on both ends. I still do have a few questions because I need to know. I'm at that 1,000 mark for the miles, but I need to figure out again what it is that's covered so when I go in, I know what I'm talking about.
The rep seemed to be knowledgeable of the company and gave me a good answer when I asked him how Endurance stood up to CarShield. My vehicle doesn't break down very much. When it does, it may be something major, so I got the coverage for major breakdowns. I feel secure with it.
I called Endurance and got an agent right away. It was easy signing up. The guy was very pleasant and walked me through different things. So, I don't regret it. The customer service was good but I didn't know my policy would be delayed for so long. I had to call back twice because I didn't get my policy, which was mainly because my AOL was acting up. I couldn't see the important mail that I should have been getting. After I called Endurance the last time, the guy mentioned that AOL was good. So I called AOL and got my policy. They retrieved it. I'm gonna think positive that if something happens to my car, Endurance is gonna fix it like they said, without me getting stressed out.
The sign-up process wasn't too bad. The policy that they set me up with is good. The rep told me everything is covered. All I got to pay is $100 deductible.
The Endurance rep I worked with was very good and comfortable. I got a bumper-to-bumper coverage and so far, so good.
The signup process at Endurance was cool and smooth. Everything was done over the phone and I got the emails and everything sent to me. The guy gave me ample time and told me that if I had any questions and concerns any time after, I could always reach back out and they would be more than happy to answer any questions.
The process at Endurance was easy. I just didn't like how the guy told me it was gonna be mailed to me. But I ended up calling back a couple of days later and finding out, “You need to go online and print everything out.” The cost was also really high. But my wife said, “Let's go ahead and do it.” Because our vehicle is a 2004 and you never know what's gonna happen to an older vehicle.
The rep at Endurance was really helpful when I signed up. She explained everything to me.
I called Endurance and spoke to a very helpful representative. She was very patient, which is one of the things you look for when you are shopping around for warranties. She was on the phone with me for quite a while because I was in the middle of doing other things. She was very explicit in that we needed for the mileage and told us the warranty didn't kick in until 30 days and also 1,000 miles. She was upfront about what they covered. She made sure that if I had any questions, they were answered before she got off the phone. Then she sent me an email with any follow-up questions that I had. I could reach out to her personally, and she would make sure that they were answered as well. Plus, the price was within my range. They didn't have an astronomical down payment that most of the other warranty companies are asking for.
I'm paying $175 a month for Endurance which is about over twice what I'm gonna be paying State Farm. I've been trying to get with Endurance, but it says that the lines are all busy every time so I haven't been able to tell them I want to get rid of them. State Farm decided that they would like to keep me as a customer and instead of paying $150 a month, I'm gonna be paying $65. That is a good deal for automobile insurance so I'm staying with State Farm.
I'm a big person with customer service because a lot of companies have put that to the side these days. I know we're in the tech world, but not everyone wants to do a message or chat to get help from customer service. I would rather speak to a human person and with Endurance, I talked to a rep. He was quick and knowledgeable. Signing up with them was easy, too. I had a great experience and I hope I get a call back six months to a year from now.
The rep I dealt with was very helpful and he explained everything fully about the Endurance warranty, so I didn't have any questions afterwards. I have a 2017 Camry and with the policy, I don't have to put out a whole lot of money to pay for something.
I had a good experience. I still haven't received the package. But I wasn't even on the phone with the lady a good 10 minutes, and she was friendly.
They did a good job explaining the benefits and coverage. They were friendly enough and the price seemed reasonable. But I called to cancel it around the time for the first payment to be withdrawn and the lady encouraged me to keep it. When I get ready to use it, that's when I will know whether it's good or bad.
Signing up with Endurance was an easy process. The rep who helped me was well and knowledgeable in their product. He explained everything in very great detail for the breakdown of the plan, how it works, the mileage and timeframe, and payment situation. What they offered was a great coverage and at a reasonable price compared to the other I had seen or the one from the dealership.
The rep was good. I liked that I can pay for three years and it's good for five years. I'd get two years free.
Endurance Auto Warranty's rep was good. He broke down everything. Signing up took 10 minutes. It was quick.
Endurance Auto Warranty kept telling me they wouldn't be able to cover my warranty. They were running out of money. So, I cancelled them. I made the mistake of taking out CarShield which covers nothing, and came back to Endurance. The reps were polite and helpful. They were very glad to have me back and to work out something. The rep gave me a couple of quotes that I thought were too much, and we came up to something else. They had a special of $130, which probably was the going rate anyway. But that was very nice.
Purchasing the warranty from Endurance went well and the customer service rep was good. But the cost sounded a little high.
Endurance has multiple packages and we wanted something that covered from the ground up. If it's something you want or need for your vehicle, you just sign up and do it. It’s easy. We called Endurance and the rep gave us the estimate as to what the warranty was gonna cost. We chose whatever we wanted and paid for it, and then, they sent us our paperwork. The reps were knowledgeable and friendly. There was no pressure. We reviewed whatever they had to offer and they let us pick the plan that we wanted. They told us to take some time to think about it.
Endurance was highly rated online and it looked like they provide directly as compared to a reimbursement so, I went with them. The sign-up process was good and the rep was helpful. I was told there was a waiting period when I signed up, but not before then, when I was shopping. Other than that, it was great.
Endurance is the first auto warranty I’ve had and the guy was able to answer all my questions and concerns when I was setting up. He gave me all the detailed information that I needed and made sure that everything that I was worried about was covered.
Endurance has a just price for the benefit you get. I just got my wife's car on it and I still got one on my truck. They're supposed to send me paperwork but I haven't received it yet.
I got there at Nissan and found out Endurance didn’t cover the full diagnostic. So, I was left with a bill of $369 that I got to pay out of pocket. The only thing that was getting fixed was the AC. Endurance said that I went with the cheapest plan but I didn’t. I asked the guy if this was not the lowest plan and he said I was covered on everything and only have to pay for my deductible of $99. I sat there and waited for hours for nothing. It's terrible. I would never recommend Endurance to anyone. I'm 100% disappointed. Endurance should stop lying and scamming the customers, and be straight up with everything.
They were really friendly and very professional. They provided good customer service. The coverages had reasonable prices and they were affordable. They have a mobile app which is very useful.
I spoke with a gentleman and he told me that there was coverage on the vehicle. We got signed on a little over a month ago, and the cost came out to $133 a month.
Customer service was helpful and they answered all my questions. My rep Reed was very helpful. He took my calls and helped me to the best of his ability. I have the app to look at my policy but it's not really helpful as far as when my payment is due and what card is on file. I tried to look up when my payment was due and it's a struggle to get to that.
Endurance is rated the number one warranty, and they work directly with the dealership. I bought one of the better plans, and for my needs, it'll work fine. The customer service was okay too.
My miles were running out on my truck and I got Endurance so I can have a warranty on the vehicle. I had a nice selection and the rep was very nice.
I know there a lot of scam ones out there and I landed on Endurance because I heard it on a radio show. The signup process was straightforward, and the rep wasn't pushy. When he told me the initial price, I told him that was a little steep, and he worked with me on the price until a favorable price was negotiated. He was helpful. I also asked him, "How do I know that you actually work for Endurance?" He sent me an email, and he was good. I got a nail on my tire today, and I have to start a claim but their app doesn't tell me what I need to do. That's one thing Endurance could improve on. It would definitely help if I knew where I can and can't go. They say, on the website, you can go anywhere, but that's not true.
The place where I take my car to no longer accepts CarShield. I asked them what was a good one and one that would give me a better deal. They said Endurance is good. They pay for the car rental. You don't have to come out of pocket and wait to be reimbursed. They also said that Endurance pays quicker for whatever is wrong with the car than CarShield. I wanted to bring both cars over to Endurance but it would have been pricey for me. I was only paying $89 with CarShield, and now, I'm paying $109 with Endurance. They told me I have the highest plan where they pay for almost everything.
I enjoyed signing up with Endurance. It was quick and easy. They asked a few questions and I answered them. I was enrolled the very same evening that we talked. What they cover is a whole lot more than what CarShield did. Endurance covers my electrical, all my motor parts, and my drive train. I'm satisfied with Endurance. They took care of me.
The cost is a little bit high, but when you slice the cake, it's good to have Endurance, compared to what the cost would be if something traumatically goes bad. However, I'm a little bit upset that they couldn't take my other car that's in good condition. They should start insuring high-end cars and hypercars.
I'm satisfied with Endurance so far. The customer service is good.
The rep was great. I spoke to one before I did it and she said that I was getting something for free because I was signing up with Endurance. But when I asked the next rep, she said that there wasn't anything like that. She told me the policy covers everything but tires.
I'd like the world to know how Endurance treated me. I spent almost $4,000 on coverage and I don't have any paperwork to support it. I have nothing in the mail yet. Not even so much as a receipt statement that states the policy has been paid. I paid for it, for five years in cash, and it's been over month. I reached out a week ago and spoke with one lady who appeared to be okay but all she did was tell me that she was gonna send me some information to my email.
Endurance sent me a blanket thing, like a booklet that they send to everybody. I expected it to tell me what my coverage is, but nothing was specified about what was going on with the account that I purchased. Also, I want a hard copy so I can read this myself and see what my account said. I don't want the generalized stuff that they give to anybody so they know what the program was about. I know what it's about. I saw the commercial and that's why I called. I'm quite disappointed in Endurance. As a matter of fact, I'm gonna call and see if I'd get my money back because I am done with them. I'd go to someone else. 'Cause this is for my mother's vehicle and I wanna make sure it's covered.
Signing with Endurance was extremely easy. The rep was wonderful. I didn't have to do much else other than give him the information that he needed and he took care of everything else. That made it extremely fast. There was a certain amount of days he explained to me that the policy would start kicking in. That was the first question I asked them. I didn't wanna just rush into it and take it right in. It was one of the best experiences I've had through a customer support standpoint.
The sales rep and I had a smooth conversation. He sold me on the Endurance policy.
The people have been very helpful and positive. I had no issues with anybody that I had dealt with. However, they told me that most car dealerships use Endurance as a warranty to fix vehicles, which I would rather take my vehicle to the dealership. When I called and talked to the dealership about it after I signed up for the warranty, they told me they don't use them at all. They said they have issues with their service. The dealership warranties all of my stuff and provides me with all the services I need immediately. I don't have to wait. I’ve been using their insurance at first, and I was gonna go ahead and pay for theirs again, which I’d probably end up doing.
I went through the quote and followed through all in the same call. The sign-up process was really easy. The rep was very personable and he worked to make sure that I understood all the clauses and everything that was in my policy. He also made sure that I didn't have any questions. He did the best that he could to get me the most eligibility and security for my policy possible, and I really appreciated that for the rate that he gave me. No company is perfect, but Endurance was close to it.
My rep was very helpful. I was a little lost but she made me feel better.
My rep was helpful and he answered all the questions I had. He explained how everything works. I'm satisfied with him. I had a pretty good experience with Endurance and I've recommended them to a couple of people.
My rep was very informative. I really appreciated his help. I initially called EasyCare because that's who my initial warranty was through when I bought the car, and that guy was very pushy. So, it's very nice when you talk to somebody that's understanding and helpful.
My rep was phenomenal. He explained it al. I was so unsure and he said, "Well, if you don't like it, you can always get your money back." He went above and beyond for me.
I have Endurance and my dad has it too. It was referred by him and he usually makes good choices when it comes to insurance. Signing up went good but I wasn't made aware of the $20 activation fee that would come out along with the regular payment. The rep explained the policy well but she was explaining only the good parts. There was some kind of offer where I have to accept it while I'm on the phone with them. I couldn't hang up and think about it and call her back. I didn't like that part. I wanted to talk to my dad about it and I didn't get a chance to do any of that because I couldn't get off the phone with her.
Purchasing the warranty from Endurance went well but I still haven't received my policy. I was trying to get ahold of them.
The lady took my payment and made me believe that I was in the Endurance Plus but it turned out that it as the basic version of the Endurance policy. Plus, I was promised to have in my email the details of my policy. What I got was the setup for the online payment and an email that said my policy is coming. But I've yet to see a copy of my policy and what the details of my policies are. Endurance has horrible customer service because they say one thing, and do another and don't follow through. The rep was very helpful, which was why I bought into the lie. Endurance also has weird hours. My boyfriend who also signed up with the policy had an issue and we were trying to get in contact with someone to help us out during the weekend. They don't work weekends. People's cars break down on the weekends too.
The rep could tell from my tone of voice that I was already wanting the warranty and I didn't have any questions about it, so he just went through how things were gonna go and how the payment process works. The rep wanted me to pay the warranty for a year but still have the three-year coverage. He wanted me to do 125 a month for the three years but I couldn’t do that and he said we could do 119. So, that was easy to be able to figure out what I could afford. I was told that I should get the app and put all my mileage and VIN number in there, and it's a better experience. Everything is digital now but a lot of people still don't have internet or apps on their phone. It would be nice though to have a mailer that Endurance could send out so you could fill things out that way.
The signup process with Endurance was very simple and the rep was very knowledgeable about what was going on with anything I asked him.
Signing up with Endurance was super easy. The rep was super friendly and answered all the questions I had. I had a lot of questions about the policy so he walked me through each of the policies to make sure I knew what I was getting. He offered a few different packages but I did some of my research ahead of time, so I already knew going in what I wanted. I chose the smallest package for what I need. But he was still helpful in helping me figure out how the process works.
The rep was very thorough. We spent over an hour on the phone. He answered all my questions. But the cost of their warranty is more than the previous insurance I had.
The rep who took care of me was nice and she helped me out. But they gave me a price and then it went up. It was only a month's difference but it is what it is.
The experience with Endurance was alright. I signed up with them online and I had no problem. Somebody called me back and went over a quote and what coverage I could get.
I called Endurance and they gave me a good quote. Signing up with them was great. I'm happy with Endurance.
When I talked to the lady, I liked the stuff that she was telling me. Also, the pricing was fair. So far, my experience is all right. I'm just still waiting on the paperwork and my cards from them.
Getting signed up with Endurance was easy. I was impressed with the knowledge of the person that I spoke with.
Endurance is a little bit more expensive than the other people I had, but they have more stuff to go with. The sign up process was pretty easy. I did it all over the phone. The rep that I talked to was great. She told me everything that was covered and sent me the email of everything that was covered. It went real smooth.
My first bill was $219. There was so much other stuff going on that I didn't recall how long I had to have it enforced before I could use the policy. But the guy I talked to at customer service said that he would take that off and drop it down to $147 a month and waive this next month's payment because right now, I'm in the middle of a financial hardship and I don't know if I'm gonna be able to keep it.
Signing up with Endurance was pretty good because the rep seemed like he was upfront with it. But it's hard for the customer to keep up with what they're saying and what the coverages are. I was hoping that I could get coverage on my car, but I gotta wait 1,000 miles. It might take me about eight months to put 1,000 miles on my car.
The guy that I talked to was really friendly. He walked me through what Endurance covered and how much the policy was. He also gave me a discount. The policy was within our budget. It covered a lot of things.
It was easy to sign up with Endurance Auto Warranty. I liked that I could back out anytime. However, it could have been more thorough afterwards. I found out there was another section that I would like to have that covered electronics, but they didn't say anything about that. Also, I have to wait 30 days, or it's 1,000 miles. But it's fair.
The signing-up process was good. But it was a bit aggressive, especially just with asking simple questions. It was almost as if any and all feedback from the client was to be squashed, which I even told the guy one time, "I called you guys with the intention of buying the warranty and I still intend to. But if you talk to me like a child one more time, I'm gonna hang up the phone with you." He straightened up after that. We ended the call very cordially. I bought the warranty. The company's reputation speaks for itself. So, the process was smooth.
The hard-line part of it was over the top. I get that these guys probably talk to dozens of people and some people probably waste their time and spin their wheels. So, they probably try to get as many calls as they can and close deals. If I had been a snowflake, I would have been very offended and ended the call. But I'm not and I had an end game in mind to get through the process. So, I stuck in there. That was the only part of it that wasn't pleasant.
I told the guy point-blank, "If you ever come to Houston, I'm gonna put you on my sales team." Because he was driven, focused, and professional. He was a hammer and everything he saw looked like a nail. He was well-spoken, and he knew the product backward and forward. I got the most comprehensive one coverage. Endurance Auto Warranty said it was 30 days or a certain number of miles before the coverage would kick in. But the way I interpret it was I couldn't buy the car and come to a week later and say, "Hey, I got a claim." But they were thorough. They took care of business.
I have two vehicles insured with Endurance. Their customer service rep did such a good job. I was impressed with the way she was breaking things down. She knew how to explain things so that I could understand them so I didn't feel any kind of pressure. She reiterated several times that it was no pressure. If I wanted it, that’s okay. If I didn't, there were no hard feelings. It was super easy to get signed up. They take care of everything.
There's very little that's not covered with Endurance. Just negotiate until you're satisfied with what you're getting. I didn't like the price they were offering, and they didn't like the price I was offering.
Endurance asked me some questions. They asked me the mileage on my vehicles, and the VIN number on them. I hoped I would get some paperwork and a card I could carry in my wallet. I haven't got anything. Endurance told me they would put it in the mail to me and send an email. I said I'd rather have it in the mail. I'm waiting for them to get it together. If they don't, I would have to cancel.
The customer service was pretty good. There are a lot of things that they cover on your car and they have different levels of policies.
The sign-up process was pretty good. The lady we talked to, did a very good job. She explained to us the different packages and what they would cover. She did that well. I explained to her my basic concerns, which were for the major systems in the car, including the electronics, the engine emission, and the air conditioning. I wanted those covered and my wife wanted a few other things covered and we got the package we got. I appreciate the 30-day waiting period.
But for some reason, the initial information after we signed up did not come through on the email. We use my wife's email because she's the financial person in the household and she didn't get it. We called a week ago and she finally got the policy sent by email. When you spend that kind of money, you want something in hand. It's the satisfaction of having bought something and having it in hand. Even an introductory folder that has a basic outline would be better than what we had. But it's 39 pages so I can understand why they don't wanna send it by snail mail. It would cost a fortune.
My plan covers the transmission except wheels and maintenance. They have good rates.
The Endurance rep was very helpful. She answered a bunch of my questions. She's very professional. The only thing is what she quoted me and what paperwork I got are two different things. She quoted me $3,700 and I got a paper in on the insurance thing for $4,100. I just haven't called them yet. Other than that, it was a great experience.
I haven't been that long with Endurance but they were supposed to send me something in the mail, and that never happened but so far, so good. I like the coverage on the powertrain all the way to the back of the vehicle. The way they explained it is that it covers everything including the electronics. The representative was very polite. Every question I had, she answered. I was checking with a lot of other people, but she made me feel more comfortable to go with Endurance.
The signup was smooth and they told me everything I need to know. I was generally looking for something that pretty much covered everything, every type of problem or issue, and the package I was presented with was great. It was like 500 to sign up and they gave an extra $300 discount for signing up the same day. Also, they do special deals on oil changes.
The rep was great. He was super helpful, thorough and had all the questions answered. There was a little discrepancy with what I was seeing online versus what he was quoting me, and we ended up finding out that it was because the online quote that I had had less mileage than the one that he was offering. It was still a five-year coverage, but it was only 30,000 miles instead or instead of 50,000 miles. I went with the longer mileage, and I'm very satisfied, but that could change. I haven't had to go through a claim process yet.
Purchasing the coverage was straightforward and the options were good. I appreciate Endurance. However, overall with insurance, I've heard horror stories about people getting things approved. It's a warranty and they felt as though it should have been covered and it wasn't. That's my only fear.
The reps were wonderful. I put the paperwork in online. Within 15 minutes, I had a call on a Sunday. Any questions I had, they had answers. The warranty gives peace of mind.
Endurance Auto Warranty's rep told me the deals, and they worked with me on it. We got the payments right for me. But I didn't know if I need to activate it to get service. I still haven't got an account number. I downloaded this app, and they told me to go to it. I tried to get into it. I put my email in and it told me I didn't have an account with that email. The rep told me he would resend. I got this message, but I don't know what to send. The message he sent was the same one as the first one. But I didn't see an account number. But the salesman was straightforward with everything, and I appreciated that.
Hi, Melvin. We're happy to see that you had a 5-Star experience! If you still need help accessing your account info, please email us at email@example.com.Thank you,
- The Endurance Team
The rep was very, very pleasant when I was signing up. The only thing they asked for was the mileage on my car. They didn't make the process hard at all. I asked them to send me a card. But I still have not received the card in the mail or anything written about what it actually covers.
Hi, Louise. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us.
To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email firstname.lastname@example.org for help.
- The Endurance Team
When I signed up with them, it was fruitful and painless. It didn't take very long to get me signed up. They explained everything to me and went overall the different coverages. They let me know about everything that I was covered with and was not covered for.
Luis, thank you for the wonderful review and for sharing your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
The sign-up process was easy. I understood it all and we were done in 15 minutes.
Signing up with Endurance Auto Warranty was nice and easy. I asked if my contract would cover everything in my vehicle and the rep told me it would. She also said I would have to wait 30 days to do a claim if anything should go wrong. And the only reason for that is they would try to see if something was wrong with the car, and I took out some extended warranty to get it fixed.
Hi, Mary. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
The Endurance sales rep didn't take no for an answer. He was pushing and trying to get the best price for them and not for me. But so far, I have no problem. But I also haven't used it yet.
Their reps were nice and amicable. But the price was a little high.
I was impressed with how quick and easy it was to get everything set up with Endurance. Their reps were knowledgeable. I'd tell others to get signed up with Endurance. It's a 123 process.
Thank you so much for your 5-star review about your sign-up experience, Fernando! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
The rep of Endurance was really polite and explained everything to me. She answered all my questions.
The sign-up process was a little bit misleading because I thought that the hybrid battery would be covered and then I found out later that it's not. I was gonna cancel so Endurance lowered the payment and I decided to keep the warranty. They should make sure the customer knows exactly what they cover. Also, I've had to make several phone calls in order to get the correct payment on the invoice and I still have not received a corrected invoice.
Endurance seemed like they were the best by the reviews that I read. Signing up was good and painless. We took a couple of days and got back to the rep.
The sign-up process with Endurance was smooth. I called and a gentleman answered the phone. He broke down the plans to me. He was friendly and followed through.
I did an inquiry online and did it after hours. Then, someone called me on a Sunday afternoon and went through the process with me. I signed up right over the phone and it was very simple. The rep was very personable and she provided me with her information so that if I get another vehicle, I could contact her directly instead of having to go through the whole process. It's been smooth sailing and in the case that I have to use it, it seems like it's a fairly easy process.
Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a customer for many years to come and to providing yu with excellent service.
- The Endurance Team
If I could give 0 stars I would! Never had such a horrible experience before. I’m shook. I asked a thousand questions, all the right questions. Everything sounded good. Paid almost 400 to get it started plus the first month payment. This was almost two years ago. Moving forward to today I made my first claim just to find out they lied about everything they initially told me in the beginning coming out my pocket $600 for repairs that were “covered”. They only cover up to a certain amount but won't tell you that till the end. Had to pay my own inspection fee. Had my car at the shop 7am-till closing 4:50pm.
Communication was on point until it’s time to approve things. They finally approved the inspection at CLOSING TIME even though I talked to them 3 times that morning about the claim and everything was “moving along smoothly” so I had to pay otherwise they wouldn’t release my car until Endurance responded back saying they approved it. Somehow this is my fault and there’s nothing they could do about it. I would highly not recommend them to anybody and I told everybody I did recommend them to end their policy. They will never get another $1 out of us. Worse company ever. THIS COMPANY IS LITERALLY A SCAM. I'M FILING A COMPLAINT.
They give you that little bit of a hard sell. After they explained everything, they said, "We can only hold this great price today." But with bringing in the car, the service was never a problem.
The rep from Endurance was very friendly. We had some stuff in common and it was like talking to a neighbor. The signup process was nice and easy.
Hi, Bucky. We’re so glad to hear you had a quick and easy sign-up experience and are grateful to have you as a part of the Endurance family! We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
I had my own used car lot and I used to provide the Endurance coverage for cars that I sold. I was familiar with their customer service for people who would have car problems down the road. When I looked it up and they're still on business, I gave them a chance. I got it for my wife’s daily car. They offered towing and roadside assistance. If she was ever to be hit in a car accident and the car was totaled, it was $1,000 to help her recover and a rental car, which is really nice. I thought it would be perfect for my wife to give her some security and feel safe.
The sales rep pressured me a little bit because I said I wanted to just kind of get a price and he told me to at least sign, get the ball rolling, and the price was going to go up if I call back. But he reassured me that if I found somewhere better and I thought that I wasn't going to use Endurance, for some reason, I could cancel it at any time within the first 30 days. My wife was upset because of the price but I explained all the options Endurance was giving us. It's a $100 deductible for any kind of problem, whether it's air conditioning, check engine light, or wheel bearing.
Hi, Nicholas. We are incredibly grateful that you took the time to leave us a 5-Star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Endurance's sign-up process was good and easy. I like that they cover the transmission. I have the Superior Plan, and they cover CVT transmissions, which is the reason I chose them. They cover everything in the car besides maintenance. They cover the costly things like brakes, transmission, and gasket. I also like the affordability. You only have to pay a $100 deductible, which is good because I drive for a living. It was a good experience. The representative was the one who suggested I choose the Supreme deal. She offered me a first-time buyer's deal. She got my car details and told me it was going to be the best fit for me. She did well at her job.
Hi, Marcus. We're happy to hear that our team provided you with excellent customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind and are glad we can do so for you through coverage with our Superior plan!
- The Endurance Team
I talked to one specific lady multiple times and I was able to reach her throughout the whole process. She was very helpful, explained everything very thoroughly and made sure I was comfortable. I had lots of questions because I had to reach out to my wife and back and forth and she took care of everything that I needed. So, it was a very good experience. The claims process was explained during the process of me signing with Endurance and they also sent over a link via email and through the post with the information to get a claim started. The reviews said that there was no hassle as far as getting claims taken care of and you're able to reach somebody personally. You aren't talking to a robot all the time. Everybody was saying Endurance is a great company, which led me to believe that they're gonna take care of the stuff that we needed to do.
The guy I signed up was really nice. They explained the warranty and they were easy to deal with. I gave them a credit card number over the phone for the deposit and I got my package a week after that. Give them a try.
I used Endurance previously for a 2013 Sentra. However, when my transmission blew, I didn't realize that the tire people had put on slightly undersized tires, which voided my warranty. So, I was rather pissed about that in general, but I couldn't blame Endurance. I blamed the guys that put the tires on my car. So, once I got a 2015 Sentra with 90,000 miles, I gave Endurance my money because it ultimately wasn't their fault. I wouldn't have gone back to them if they flat out screwed me over.
The rep’s knowledge was good because I had some outside-the-box questions that wasn't just normal stuff and she answered it quite well. I have a metal bar that goes across the underside of the car to make it stronger, like a subframe connector and I asked her if that was going to invalidate my warranty in any way, shape, or form. She said no. I did that to make sure I was covered. Plus, it seems obvious it's just a bar in the middle. If you've had a trailer hitch forever, you're not thinking directly about it. But in the contract, it doesn't come out and say that you're gonna pay more if you had one. The representative asked all of those questions. So, she was forthcoming about it, even though the contract doesn't throw it in your face.
Signing up was easy peasy and they gave a good price. The reps were a little slow but once in contact, they were inquisitive and asked all the questions that needed to be asked. My warranty covers my car front to back besides wear and tear items.
Endurance contacted me and told me about what the warranty covered and I liked it. There were three different packages I qualified for and I chose the one that was suitable for my price. The rep answered all questions. He knew all the information about it. So it was very good. Endurance is a very good company. It's easy to apply and you get great coverage.
The sign-up process was pretty good. It was easy to start. There was low level of paperwork. Mostly, everything was done on the phone. I was satisfied. It was a good experience. But they should show me my warranty on what's all in there in the warranty so I have it on paperwork. They should send me something in the mail.
The rep was very professional and honest during the sign up. I wanted to know if they had anything that will require paperwork, a hard copy of the policy and that I wanted to get a copy of the policy. He said that it was mostly digital and that he can send it to me, but it would have to be downloaded. I have it, but I can't download it. I don't know why. So I'll just figure it out some kind of way.
Endurance should improve their layout. The price wasn't even laid out there, even the discount to know exactly what was the price before the discount. I didn't even know how much the whole total was until I was finished, but I still didn't know if the discount was applied to it. If anyone is thinking of going with them, they have to ask more questions. Their price can also be a little better. But they are cheaper than what I had with my auto policy and they sound a little reasonable.
The signup process was quick and easy. Endurance took my payment with no problem. When I wanted to have my tires checked, I spoke with a representative and she told me that I could submit a claim about getting my tires taken a look at or changed if necessary. However, when I talked to the dealership about it, they said it is difficult to deal with Endurance so I didn't get it done. The dealership told me that they were still trying to get their money from another claim with Endurance. They didn't seem too pleased about dealing with the situation. So, I didn't bother to say any more to them about it because I didn't feel like going through all of that.
I also called about the brakes and rotors on my car. I was told that the brakes and rotors were not covered, which was part of the frustration that I had because my car is new. It was supposed to be a Toyota-certified new car that I purchased in November of last year. Toyota wasn't covering the brakes also which meant I had to come out of my pocket yesterday with $1,500 to cover the brakes, rotors and some other issues.
Everybody I've talked to at Endurance has been very cooperative. The one who signed me up was very nice and he explained everything to me. I was really frazzled and this gentleman was very helpful. Also, with Endurance, you pay and they give you a quote, then you have the option of breaking it down or paying the whole thing, and I liked paying the whole thing.
Sometimes you make a call on to some of these internet companies and they're so busy that they can't get back to you. But Endurance's reps were very responsive and their terms were favorable. The price was competitive, too.
I had to ask Endurance's rep more questions on the information he gave me. I asked if the warranty covers transmission or engine because that's my main concern since I have an older car. At first, he said, “Not every single piece but, mostly, yes.” So, he was confusing me. But at the end, he said that everything's covered, so I didn't have to worry if he confused me earlier. Also, I never received anything by mail or email welcoming me or giving me information or paper saying my car is covered. It's been a couple of weeks and the follow-up hasn't really been there. But other than that, the experience was good.
The rep explained everything thoroughly. The only things that Endurance Auto Warranty covers are repairs, not maintenance stuff. That was crystal clear. If I could get the cost any lower, that would be ideal. But I'm sure with lowering it, that means less coverage. It's almost risky to take my car in if I needed to get any repairs because from what I've been told like the dealership has to call Endurance and Endurance has to approve things. But if they don't approve things I have to pay out of pocket.
I asked for clarification a few days ago because I wanted to know exactly what was covered. And even me taking my car in for a diagnostic, just to find out if and what is wrong with my car, like that would cost me a bit out of pocket. So, I wanted to call Endurance and see if I needed to take my car in, would that even be covered. And they said they don't know. It's a fifty-fifty shot here.
I would have to take it into the dealershi and we have to call to see if it's approved as far as getting covered by Endurance. And Endurance wouldn't know until the dealership calls them. So, I could come out with a $500 fee that I'd have to pay my dealership or I could just pay the deductible. There's a big difference between those two. That's the only thing that concerns me. It's either yes or it wouldn't at all. But I liked the prices and what Endurance could cover.
I saw from people's experience with Endurance Auto Warranty that it's a good security to have. Signing up with them was very easy. At first, I wasn't sure if it was legitimate because so much went on. But the reps were pleasant, they gave good information, told us exactly about the product, and what I would receive. I thought I would receive it online, but Endurance said they would mail it.
The customer service was great. They explained the process in detail and answered every question I had. I like that Endurance is insured and there's no middleman with them. My dealer takes them and they never had an issue with them.
I called Endurance and what I heard was good. The rep made very clear what we were getting, what it covered, what it took to get it and what our payments were gonna be. He covered everything very thoroughly. I wasn't confused or overwhelmed. It was very simple.
When I met with the Endurance sales rep, it was a no pressure sale. She told me about what Endurance offered. She let me know that all of their claims are taken care of in-house. That was the thing that was important to me when she said that it's not contracted out. She answered all of my questions. She was very thorough. It was a very pleasant experience compared to what I had experienced in the past. She gave me the cost of 190.42 to activate my coverage for the first month, $170.42 a month for 30 months, and the last 30 months are free. I received my documentation after 72 hours. Another thing that I like is they don't use aftermarket parts. They use the original parts. If you use the aftermarket part, eventually you're gonna have to replace it again versus using an original part which will last longer. I already talked to my step mom and told her to call Endurance.
I called and told them what I wanted. They were pretty helpful, knowledgeable, and signed me up pretty quickly.
Endurance chose a plan for me and I signed up with them for like a month. If I didn't like anything about them, they would offer me my $100 back. There’s so much that my plan covers and I was kinda skeptical. I was gonna cancel because I heard so many bad reviews about them. They haven't been paying out and there is a lot of clause.
I called to cancel and they connected me with someone to try to keep me. I told them all the problems that I had seen online and he went into details and told me to make sure that I keep my service record and keep up the maintenance on my vehicle because that's some of the problems why they haven't been paying out claims. I'm gonna give them a try for a few months. Also, the signing up process was fairly quick and easy. The only thing is understanding what is covered and what is not covered. They do not tell you about the service records that you need to keep up with your vehicle in order for them to pay out. That is misleading.
Signing up with them was very easy.
Their price was decent and everything was fine when I purchased Endurance.
I asked the rep if everything was covered from electronics to engine and transmission. And she said, “Absolutely.” It covers bumper to bumper which is what we need. The only thing that wasn't covered was preventative maintenance, which are oil changes, brakes, tires, which I understand. I could show up at the dealer and the dealer could take care of any repairs just by calling Endurance. And it's a straightforward process, which is also what I want. I'd recommend Endurance 100%.
The lady I deal with at customer service said that Endurance Auto Warranty was good to work with out of all the warranties. Also, they were cheaper. I filed the claim because my car got stolen. Endurance requested certain documents. I sent over the police report number. The rep emailed me back and said she needed things. But I don't know how I would send pages of a police report to her. But I have total loss protection on the warranty which is up to $1,000. And when I get a new car, I would activate Endurance through the new car too.
Endurance seemed to fit the bill for the warranty I needed for my F350 dually diesel. I did a claim for a front-end suspension and I was expecting them to cover more of the cost, but they covered probably 50% of the cost. I thought there was just a deductible but that didn’t seem to be correct. It seems like it's only a percentage. But it worked to a degree. The bill was $2,000 bill and I had to pay 700 something of it. The car was in the shop for a few days. Endurance got the claim approved pretty quickly. All in all, Endurance is expensive but satisfactory for what it covers.
There was a a lot of stuff that Endurance wouldn't cover which are part of my package deal. The Kia service center had to negotiate a deal with them. That was messed up 'cause I still wound up coming out of my pocket. When I spoke to them, they were rude but I dealt with it. They took care of part of the cost. I'm not satisfied.
Don't expect them to cover everything 'cause they're gonna say, they don't cover this and that. When my back cranks were out, they told me that wasn't a major electrical problem. I still had to come 400 and something dollars out of my pocket. They didn't give me that back.
The reps were super helpful. I've had to use the warranty and get my driveshaft replaced. That was a super easy experience for us. All I had to do was take my vehicle to the repair shop and let them know who the warranty service was. Between those two, my vehicle got taken care of. I'm super satisfied. If you need a warranty, go ahead with Endurance.
Some electronic parts went bad at the car. However, Endurance couldn't find a piece. I was inconvenienced for at least seven days. They only paid $30 of the rent-a-car. Endurance had one young lady that helped me out. I forwarded all my paperwork to her. She made sure the paperwork went straight through. But I don't like how the company has the setup. Once they get a claim, it takes 48 hours for them to come and look at it. I have to wait and get a rental car. So, the rental car went up to $800 because they had to order the piece, but it was on backorder. So, after this contract is up, I will go to another warranty company. I'm dissatisfied.
I called Endurance yesterday to cancel because I'm not really happy with them. I signed up about a month ago, and I have yet to receive anything in the mail as far as an information packet or anything that outlines what they do. I haven't used them yet because you have to wait 30 days before you can use them and not having a packet, I have no idea what is covered and what isn't. The lady I dealt with was like, “Well, we sent an email.” I don't want an email. I've got my phone, and I can't print it off. The same day as I got signed up for Endurance, I got a call from a company called CARCHEX and I signed up with them. They were cheaper and in a week and a half, I got the information packet. I have received jack squat from Endurance. So, I had to request the information and the lady said it should take two weeks. It doesn't take two weeks to send it. You can send it from God and it doesn’t take two weeks to get here.
I was like, “That's insane. All right. I'll tell you what. I will wait until I get that back before I cancel. I'll review it, and then I will compare it against the other one and see which is best for me.” Endurance is about twice as much as the other company, so I was like, “All right. Well, I'll give it a chance. I'll give it a read and see what you offer.” I went online and saw the number of complaints in the last three years for Endurance, and it’s unbelievable.
As far as the reps at Endurance, the first person that I talked with when I initially signed up was pretty cool. I have notes on my conversation. I take pretty diligent notes on everything. It outlines a synopsis of the conversation. He was polite so I felt relatively comfortable with him. Yesterday when I called, it took three different people I was transferred to before I finally got a representative to talk to about canceling. She was pretty helpful. She was polite, checked on some things, and said she would send out the information packet.
I liked that the Endurance reps were not pushy. I was gonna go with CarShield, but CarShield was like, "No, you gotta do this today." So, I looked up the top-rated extended car warranty services, and Endurance was number one. The product pretty much sells itself. I had a claim for my air conditioning. The process was really easy. I got exactly what it was that was covered. I talked to the place I was getting work done, they called Endurance, got it approved, and there wasn't an issue. I've recommended Endurance to about three other people, and so far, two of them have already enrolled.
My air conditioning compressor failed and I had to have one replaced. I had to pay $300 instead of $100 because Endurance only paid for an hour and a half of labor charge to change the compressor. On my vehicle, that compressor is under everything and it took the mechanic more than three hours to fix. The maintenance went fine but I didn't quite like the extra $200. I didn't have enough choice because that air conditioner has to be working in the South. But I got the job done and Endurance paid 90% of it, which was over $1,000.
Two weeks ago, I had a compressor go out on my air conditioner. The guys at the car dealership took care of it. Endurance is a good insurance. Everything has been fine with them.
Parts of my transmission had gone. I contacted Endurance and the adjuster had to look at the vehicle and talk to the shop guy. As soon as he got back with Endurance, they got the job done. The coverage gives as safe feeling that you have something when you have an older car. I'm satisfied and I recommend Endurance.
My experience with Endurance went okay. They ended up paying what they were supposed to pay. My vehicle is a Mercedes S550 and it needed $10,000 worth of work. Rear shocks were part of that and they had to send a claims adjuster. That took a little while and they just wanted to pay for one, but, you have to do them both. Once they understood that and got them off the car, they ended up paying for everything. I am satisfied.
I called them to request a claim and I turned the information over to the dealer, and they handled it from there. I just paid my deductible and they covered the rest. It was smooth and hassle-free. I had no issues with them. I would recommend Endurance.
When I first signed up for Endurance, they made mistakes on the account and did not fix them. I had a salvage title on the car, but it was a blue rebuilt. I told them that from the beginning, but they wrote it up that way. I called them to change my address, and somehow, they deleted that part, even though I was still making payments. When I had an issue with the ignition key system and went to use the warranty, they said, “Oh, no. You didn’t pay for salvage.” I had to call and call, then I finally got hold of somebody smart enough to fix it. She said, “Well, we'll just cancel this and redo it again. And we'll credit you for everything that you paid,” which they did. It took me 20 calls to fix it, but it got resolved and I haven't had a problem since. They've been really good about it.
Endurance has been wonderful. The only other repair that I've had was for a thermostat issue on my 2017 Cadillac. That was causing all these idiot lights to go off, and Endurance handled it completely. The shop had to replace the whole thing, and it would have been $1,000, but I only paid $100. It took the shop a three days to do it, but they were great. They said Endurance called them back within an hour and gave them the approval. The shop got the payment the same day they finished the job, right before I went to pick up the car. The shop that I took the car to said that was the fastest. They also deal with other companies, and they said sometimes it takes them a month before they get paid.
At first, I wasn't super excited about signing up with Endurance. I talked to two of salespersons and they were pushy. However, other options weren't great, so I went and talked to them and finally got a salesman who was nice. I chose Endurance and I'm very satisfied. There's a lot of bad reviews online and I try to look past them because there's always a bunch of idiots out there that will review anything bad. Endurance has been awesome. They said they'll cover my car and they did. My air conditioning compressor went out and I had to get it replaced, and they covered it. I dropped the car off at the shop, and they told me what was wrong and called Endurance. They fixed it, then I took the car back a couple days of later.
I need vehicle repairs and the lady from Endurance when I went to sign me up was telling me that after 30 days, I can get my car in the shop and get a repair. I was telling her what was going on with my car, and she told me everything that was going on in my car would be on my policy. Then, I took my car to the repair shop, and everything got denied. Endurance said that the parts are covered. Then, when I took it in, a lot of parts were not covered. So, I felt like I was lured into it here on the false pretense. I don't even want this policy anymore. I really wanted to let it go because I'm not gonna be paying anybody $200 for nothing.
My car has been in the shop over 2 weeks, this company is finding every excuse not to fix my vehicle. The dealership says they have never experienced this runaround before with this warranty company. They keep throwing obstacles asking for information about the vehicle. This is so frustrating. My husband is a disabled Vet and needs this car due to back injuries, we still can’t even get a car rental. They are trying very hard not to honor this warranty policy. We can’t even speak to the manager over the claims department. Just praying they do the right thing and honor this claim.
I realized that I had no use for this warranty and called Endurance to cancel back in April. Associate named Tamika was working with me on cancellation. At first she was making a pitch to keep me as a client, but I was set to cancel. So she went ahead and cancelled my policy, or so I thought. Fast forward to May and I received another bill from Endurance. I called Endurance again. This time associate told me that they were waiting to get a cancellation form from me that Tamika "sent to me." However, Tamika neither sent me this form not mentioned this form to me. I double checked my inbox and validated that I never received any emails from Tamika. I requested this form from this new associate.
Once I received it, and gave a quick glance. This form requires the NOTARY certification that you want to cancel! So not only they drag out the cancellation, they also require you to jump through additional hoops, hoping that you will give up and continue paying their fees. To put into perspective, they sure didn't ask me to NOTARIZE my intention to sign up for this service when I first joined. If I knew what I know now, I would avoid like plague.
Since getting my vehicle, I've had a few problems with it and Endurance has been there every step of the way. Recently, there was something in the left front wheel of my vehicle that didn't sound right. I took it in to O'Brien Ford and they told me they found a problem with the transfer case and the front differential. Endurance approved my claim and everything was great. I've recommended Endurance to a friend of mine and he signed up with them. Nowadays, everything is so expensive to get repaired. I'm glad I went with Endurance.
The cost of my Endurance policy is very fair and I didn't think twice about it. I had to use my coverage not too long ago and it was amazing. I had an unpleasant experience with the automobile which was not that new and I called them to get the information about how I would process a claim, not knowing what to expect or even to think. I talked to a rep and the process was seamless. It was so fun and I got a chance to take my car to my local gas station/mechanic who has been working on our cars for 20 years. I didn't have to take it to a dealer and end up worrying about all the other things that they possibly were going to find. This guy fixed what it needed and I was on my way. Endurance made it easy and they took the ownership, which is not very common nowadays. I had the station people call them and Endurance did all the things with them. At the end of the day, the only thing I had to worry about was picking up my car on time.