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I used their online payment to pay my bill using my bank information before the due day. However, I got a late payment charge in my next bill statement. I called their customer service, a lady said the payment did not get through, so I gave my bank information to this lady and she manually input the information and she said everything is done, and late fee is removed, and gave me a confirmation number. A week later, I got a letter saying payment was not done. I called them again, another lady said I don't need to pay anything and everything has been taken care. However, they still charged me the late fee. I emailed them this time, they replied they cannot credit this charge. It is ridiculous that customers have to pay the cost for their unreliable online payment system. Their customer service is the worst compared with any other credit company.
Affected by COVID, and this company made it very apparent that they could have cared less. My bill was due on 8/13, but due to having COVID I paid it on 8/19. On July 10th, I had come down with COVID, and was down hard, from the illness. I called to see if they would be willing to waive the late fee, in lieu of everything. Not only was the CSR rude and hateful, but they lowered my credit limit by $800.00 and threatened to report my account as 30 days late, to the credit beaus. I tried to explain that if a patient is in a coma, it is impossible to call and advise they are ill. The CSR's response was, I still should have called. I have been with them for almost 3 years, with a perfect payment history, and this is how I was treated.
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This company has not only reported fraudulent information to my credit report they also just updated my Experian Credit Report falsely showing me being late from 2018 to July 2020. And reporting to Equifax claiming first major reported delinquency July 2020 vs 2015. This fraudulent account was closed in 2015 and CFNA just violated the FCRA by not only ignoring my police report by updating old negative information as new. Also Wendy from CFNA has been extremely rude when I call claiming that the company changed systems and that by reporting false information to my credit report they are doing me a favor.
The car was sold to someone off Craigslist in 2009. I have been a victim of identity theft for years. In 2017 this company lied to me telling me if I paid off the account they would delete it off my credit report. I was desperate to delete it since they ignored my prior disputes so I only paid it off to delete it back in 2017. The account use to use closed in 2015 now it shows closed July 2020 and I have suffered legal damages because of their error and negligence.
I have only had this Firestone credit card for a few months and have been billed once and paid the balance at that time 03/04 2020. Since then they have put me into paperless billing without my knowledge. I don't know if they automatically do that but I was not advised either way. I have called and asked that they mail me my bill so that I may pay it, but as of today 07/14/2020 they haven't. I called again today trying to be sent a bill as I have had difficulty using their online service. I cannot log into my account and the call was dropped or I was hung up on I don't know which. All I want is for this company to send me out a conventional bill for me to pay.
I have had a problem with my bill EVERY SINGLE MONTH for over a year, I have given them my routing #, my bank card, set up Zelle, used my boyfriend's credit card. They get it right maybe 2 out of 10 times. I always make sure there is money in the account but it never goes through and I get a late fee! I call every month and they simply can not give me an explanation for why. So I give them my bank card over the phone 5$ fee and nothing is resolved but they get the money and the late fee.
I spent an hour on the phone today trying to set up my account online. I can't, they even sent me to the Supervisor who also had no explanation for why and confirmed all my account info is correct. Was told someone would call me back but they couldn't tell me how long that would take. Meanwhile I will most likely get another late fee! Can this even be a legal business? I checked online and found many reviews similar to mine, at least I feel a little better knowing it's not just me.
I have looked into my Balance from CFNA and I noticed NONE of my Tire Plus receipts for payment to my account has been credited to my account!! Why is that? I called twice. Spoke nicely to two Reps from CFNA, 1 girl hung up the other said all my online payment, I told her I have made payments through Tire Plus stores..then she say “hello I cant hear you.” Hung up!! Where's my payments going? I have all receipts that my son pays at Tire Plus store then they are supposed to mail it to CFNA! I can’t imagine Different Tire Plus stores keeping these payments. Must be CFNA! These Payments needs to be found and my account adjusted to correct balance.
So I made a payment through my Bank of America bill paying account. Then I received a statement from Credit First not crediting my account and imposing a late fee. When I contacted Credit First, the person I spoke to was rude and not helpful at all. Worst experience ever.
Affected by COVID-19. Lost my job on Monday. I called because my income has drastically changed. Most of my other cards, landlords, and other monthly bills are very understanding. Everyone worked with me to ease my stress during these unprecedented times. But not my Credit First National Association Card, little to no sympathy. Told me I already paid my bill for this month so there was nothing they could do. Ok... I lost my job 2 days after I paid you. And I pay my monthly payments on time, you would think that they would treat their customers with a little more compassion. I’m sure I wasn’t your 1st phone call today and I won’t be your last. Honestly can’t wait to pay you off and terminate my account. Not a credit card company I want to be with anymore.
I bought 4 tires and paid in 45 days, by mistake I paid $2700 dollars extra. When I called they said it will refund in 120 days. Now since one year I never see no refund. In this one year numerous calls made to the customer service they say within 10 days I will receive, but those 10 days never came since one year. Please be careful with this company, extremely poor services, lots of runaround but no results. How they cheat people is a magic trick on their selves, be careful.
I asked the representative to add my on auotopay, she said that, "All set and your account is on auotopay", after a few months I started getting calls from Credit First saying they didn't receive payments and I'm not on auotopay and they don't have such future. If they don't have an auotopay option why did she say my account is on auotopay? As a busy person I can't just keep checking on too many accounts to see if they got the payment or not. Now the credit first is the only late payment account showing on my credit report and I'm in a place in my life that I'm trying to take a step but this late pay is stopping me from moving forward.
Account is already paid off more than the amount that was given in the first place.
Credit First National Association Company Information
- Company Name:
- Credit First National Association
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