
CARCHEX Reviews
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About CARCHEX
Founded in 1999, CARCHEX sells extended auto warranties and related vehicle protection products, though it partners with third-party providers rather than offering its own plans. These vehicle service contracts cover repairs due to mechanical failures or malfunctions, but not collisions. Coverage is available in all 50 states, and CARCHEX accepts vehicles with up to 250,000 miles. Plans also come with additional benefits like roadside assistance, rental car reimbursement and trip interruption coverage.
Visit www.carchex.com- Available nationwide
- Plans are transferable
- Accepts high-mileage vehicles
- Benefits like roadside assistance and trip interruption coverage
- Mobile app
- Not a direct plan provider
- Some contracts aren't renewable
CARCHEX Reviews
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Reviewed Sept. 28, 2015
Our car’s out of its warranty, so we’ve been thinking about purchasing a new one. We’ve always had cars with extended warranties on them, and CARCHEX’s price was definitely more reasonable than a Nissan extended service contract. I also looked on the website and reviews, and the company was highly rated by various groups. It looked good, so I purchased from them. Their specialist was very knowledgeable and purchasing was an easy experience. I’d recommend them.
Reviewed Sept. 27, 2015
All maintenance on trucks is expensive so I got an extended coverage. I chose CARCHEX over a different coverage provider because they had the best reviews and their salesman is the best. Purchasing the plan from them was easy and it was a pleasant experience for me. The protection specialist thoroughly assisted me - they explained it pretty well, and the contract was pretty clear. I'd recommend them but I don't have any claims yet. My vehicle's young but when I need a coverage, I trust it will be good.
Reviewed Sept. 27, 2015
I'd recommend CARCHEX. It's been great so far. The service is very friendly and useful. They've answered all my questions and worries about the whole car plan situation. The guy I talked with was very kind and knew what he was doing and talking about. He was very helpful.
Reviewed Sept. 27, 2015
Anything can happen with my car and the person I spoke with was so good at doing his job that he convinced me to go with CARCHEX to buy an extended warranty. The purchasing experience was very informative. Nothing has happened yet, but if it does, I'm quite sure this protection plan would come in handy.
Reviewed Sept. 27, 2015
I have a Honda, and they're extremely very reliable but when you get over 90,000 miles, you’re more prone to need an extended warranty. CARCHEX has been around quite a while and it was recommended by some reliable sources so I chose to go with them. The protection specialist was persistent and very professional. I got an advance look at the policy and it covered everything - bumper to bumper - which was what I wanted. They were a little more expensive than some of the other ones, but you get for what you pay for.
Reviewed Sept. 27, 2015
I talked to Kate and she did a wonderful job assisting me through the application process. She was patient with me, especially with what I asked her to do. I said, "Let me look it over online and look at other companies, and get back with me in a couple of days," and she did give me time to look over other opportunities and car places. She didn't oversell or pressure me and that's what I liked about the whole thing. She was just perfect. Then she emailed me back or called me and said, "What do you think? Had a chance to look it over?" I thought it was the right choice. CARCHEX was great and I recommend it to all of my friends.
Reviewed Sept. 27, 2015
Due to my car's mileage and the fact that the extended coverage had expired, I looked for another one and chose CARCHEX since they had a better rating than everybody else. Purchasing the plan was a very good experience. All my questions were answered. They were prompt, efficient and courteous.
Reviewed Sept. 26, 2015
My mileage had eclipsed so I got a vehicle protection plan from CARCHEX. Having it is necessary especially for vehicles with high mileage, you're protected in case something would happen. Dan, the protection specialist has been a very patient man. I’m never usually an easily accessible guy but he thoroughly assisted me. Their customer service is very professional, everybody I spoke to seems to be good. They're excellent.
Reviewed Sept. 26, 2015
I googled the top warranties and CARCHEX came up as one of the top ones so I went with them. Since I was buying a used vehicle, I wanted to get a warranty for it. The purchasing process was good and same can be said when I talked to the protection specialist. The person was friendly and answered all my questions.
Reviewed Sept. 26, 2015
My experience with CARCHEX has been pretty good so far. Purchasing the plan was easy and their specialist was able to assist me - she was good at explaining everything. I recommended CARCHEX to one of my friends who was interested in how it works, and the deductible.
Reviewed Sept. 26, 2015
I looked into getting extended coverage because the manufacturer warranty has expired on my car, and I know I needed to keep covered since I plan to keep my car as long as possible. I went with Carchex and purchasing the plan was easy. The rep that I dealt with was very helpful and gave me all the information. I even referred a friend of mine to the rep because he was such a pleasant and nice person in dealing with my contract. He gave me time to think about the contract, and didn’t pressure me. And when I called, he did everything in a quick manner. So far, so good. I have no complaints with Carchex.
Reviewed Sept. 26, 2015
I had a buddy who used an extended coverage on a vehicle he previously owned, so I decided to look into it too. So far, it's been easy with CARCHEX, but I haven't received my contract with them yet. I have to wait 30 days and a thousand miles before it goes into effect. I talked to one of their protection specialists who was very knowledgeable. After I purchased the extended coverage, I contacted CARCHEX back because I still had a couple more questions and he answered all of them. Overall, I think it's good to have a protection plan, and once I use it, then I'll know if CARCHEX will stand behind their words.
Reviewed Sept. 25, 2015
I'm a widow and my car is all I got and it's in good shape. I know how expensive it can be when something breaks down. At that time, I wasn't in the position to trade it in and get me a new one so I purchased the CARCHEX extended warranty. But now, I have a really good job and it is transferable so that makes it a little bit more interesting if I do want to trade it in. I chose them because they were the only ones that kept bugging me. They told me the different levels and at that time, I said I can't afford that much, so I just got the lesser of what they had to offer. They said I could upgrade it any time I wanted and extend it at some certain point. I got it in the mail but I haven't had time to open and look at it. In the past when I try to use them, I still wind up having a great experience plus the $100 I'm paying every month. So I'm very skeptical but since I don't have my husband any more to help me with those things, I went ahead and took it.
Reviewed Sept. 25, 2015
We bought a newer car and knew we needed an extended coverage for it so we went with CARCHEX. Purchasing their protection plan was easy and their protection specialist was good. Having a protection plan for our car is very valuable and we chose CARCHEX because they offered more coverage and their price is right.
Reviewed Sept. 25, 2015
My first experience was fine and the second time was pleasant. The salesperson was really nice, professional - explaining everything as far as what it covered, etc. But nobody said anything about 24 to 48 hours to get it fixed. Last time, when I dealt with them, it was not a problem for the work to be done which is why I went back with them. Once my contract was up, I renewed with them because I knew once something was wrong with the car, they approve it, everything gets fixed, and I'm out of there the same day, not to hear that my car has to sit there and wait 24 to 48 hours for someone to come and look and see what's wrong with the vehicle. That did not work for me.
It got me real upset. I didn't appreciate it and I was very upset so I removed my car from where it was to get fixed because I work far. I'm not happy with that experience. I'll be contacting them next week because I'm waiting until I'm off because I work a lot of hours and to find out what's going on because that never happened before. I need my vehicle.
Reviewed Sept. 25, 2015
I really like my car but I never had a vehicle with 90,000 miles on it, so I decided to get an extended coverage plan. I chose Carchex because they were rated the highest by Consumer Reports. The rep that I spoke with was very good. I've read about the coverage plan but the rep explained it a little bit more to me. I felt very comfortable about his presentation and my signing up. I haven't used the plan yet, but as far as the sign up process is concerned, I'd recommend them.
Reviewed Sept. 24, 2015
Having a vehicle protection plan is highly valuable especially since I drive my car above normal. I did some research, spoke to some experts, went online, and saw what I liked at CARCHEX, and after further investigation and speaking to the customer service, I decided to go with them. Everything has been excellent. They were honest and forthcoming. I also liked that I was given time to cancel if I wanted to and that they're confident about the product.
Reviewed Sept. 24, 2015
I had a refinancing recently, and the extended warranty that they had with it wasn't very sufficient. I was also told that I cancel it within 30 days if I find something different. So, I checked CARCHEX and got a better option. Apparently, their process was smooth and easy. It's self-explanatory and not a lot of instructions needed. The link goes straight to where you can easily log in. The quotes were there and I only have to choose the one I wanted, then pay the monthly and other fees upfront.
Also, their rep was helpful, informative and very thorough. He gave me all the different options and explained the difference in policies. I email them back and forth a lot and he had fast response. He also made customized calls based on what I was asking - like more time or switch to a different type that didn't have a full coverage on it if I didn't need something on it. So, I got a good deal from CARCHEX. The deductible of the plan I've got is lower and it offered a longer time frame as far as mileage and time span. I was advised that I can renew it too. However, for the price, it's a little bit more than what I was paying for half the miles and half the time. But other than that, I'm very satisfied with it. I had a good experience with CARCHEX and I'd recommend them.
Reviewed Sept. 24, 2015
I had some friends that had gone through CARCHEX and they were pleased with it so I decided to do the same thing. Purchasing the plan was very easy and the specialists were great.
Reviewed Sept. 24, 2015
The protection specialist from CARCHEX sounded good. They have thoroughly assisted me and I got the brochure in the mail which was informative, a sense of backing what I needed. But ten out of ten times I wont use the protection plan, thank God for that. But it's better to have it and not need it, than need it and not have it. It's good to have the warranty. You can’t go on without it.
Reviewed Sept. 23, 2015
My vehicle's manufacturer's warranty will be going out soon and I want to keep coverage on it as long as I have it, so I went to get an extended warranty from CARCHEX. Pricing and the reviews I've seen are pretty much the reasons why I chose CARCHEX over others, and purchasing from them was easy and very informative. It was great. I'd recommend CARCHEX to my friends.
Reviewed Sept. 23, 2015
I had a Hyundai before which was covered for 100,000 miles, however the car I have now wasn’t, so I purchased my warranty from CARCHEX since I wanted to make sure that I have it when my other warranty expires. It was an easy experience purchasing my plan from them, and the specialist I spoke with was really helpful, thorough, and explained everything to me so that I understood everything. I’m single and have no other vehicle, so having the protection plan is a really big value for me, and I’d also recommend it to anyone.
Reviewed Sept. 23, 2015
Fortunately, our cars have been very dependable but they're getting up there in age. I'm on a fixed income so I needed something that would help me manage my finances if anything was to happen to the cars. I needed to have trustworthy repairs on them. I got a promotional email from CARCHEX so I called in and compared it with the other one I was already looking at. The services through CARCHEX were a lot better so I purchased the plan from them. It was very easy. The representative was extremely patient because I had to get mileage and figure out a payment plan. He explained what I was going to have very well and that was good. I'm very contented with my CARCHEX plan and hopefully, I won't have to use it but in case I do, it's there. I also like that I can go to my dealership where I bought the cars. I've always gone to them and the coverage with CARCHEX covers that.
Reviewed Sept. 23, 2015
Purchasing my protection plan from CARCHEX was very easy. Their agent was very nice and got straight to the point. I understood exactly what he was saying. They had what I was looking for. I love it.
Reviewed Sept. 23, 2015
I'm very excited about the plan from CARCHEX. It was one of the first ones that came up when I was reading through different coverage providers. My car's extended coverage expired so I was looking for one since I'm keeping my car for long term and in tiptop shape and some of the repairs were getting a little bit expensive. Purchasing the protection plan from CARCHEX was very easy, and the gentleman was thorough in helping me out with the plan and what it included.
Reviewed Sept. 23, 2015
I wanted to keep this car so I decided to get an extended coverage warranty for it. My experience with CARCHEX has been really good.
Reviewed Sept. 22, 2015
My car was getting up a bit in age and I wanted to be protected all around. I didn't want to have to come out of pocket for any crazy expenses. I purchased a protection plan from CARCHEX and it was unbelievably very easy. I've had searched around that particular morning and I was about to go with another provider for my car. When I gave the CARCHEX representative's number a call, he was amazingly helpful and made it very easy for me to get a plan from them. We had a very good communication, he explained everything. He also did give me the opportunity to have other parties who may be looking into an extended warranty give them a call and they'll have a bonus for me. That was great because I have a lot of people who I can refer to.
Reviewed Sept. 22, 2015
Their protection specialist was good and very thorough. He explained the plan, answered my questions and I thought the protection plan that they offered me was good, so I decided to go with them. I've got the 24,000 miles-warranty, and hopefully nothing happens between then and after the 24,000 miles. I'd recommend CARCHEX.
Reviewed Sept. 22, 2015
It is wonderful to have a protection plan for your vehicle. I purchased a coverage policy from CARCHEX since I know for a fact that they are very reasonable and customer satisfaction is good. It was an easy process to get through. Their protection specialists were excellent. They assisted me thoroughly and answered all my questions.
Reviewed Sept. 22, 2015
CARCHEX sent us an email and it looked like they have reasonable cost. My wife felt she needed it even if she doesn't drive very much, just for peace of mind in case anything ever did happen, she wanted to feel like she had some coverage on it. Purchasing the plan was easy. We were satisfied with their protection specialist. Everything, their plan and people are all good. I am recommending their product and service to a friend.
Reviewed Sept. 22, 2015
So far it's been a good experience with CARCHEX. The only problem I had was when they sent the contract, they forgot to check-off a couple of boxes on the coverage that I had ordered so they're sending me a new contract this week. It was in their computer that it was covered, but I told them I want it in writing.
Reviewed Sept. 22, 2015
My car is out of warranty. I like it and I want to keep it but I know things are expensive to repair. So we went with CARCHEX for our protection plan and the protection specialist was very patient with me. I didn't know that much but I learned from him so over a period of time, I decided to go with it. It's a very costly adventure on my part if my car doesn't break but so far, so good. I would recommend them to a friend.
Reviewed Sept. 21, 2015
It seemed like the extended warranty was a wise thing to do after CARCHEX rep, Jason, explained everything to me. Nowadays, vehicle repairs are very expensive so having a protection plan is very valuable. We haven't use it yet, but we recommend them.
Reviewed Sept. 21, 2015
My warranty was out so I was looking for an extended warranty and found CARCHEX. The purchase went smooth and easy. I was satisfied with the specialist's explanation of what it was all about and what I would get. I forgot to send in my paper and was told that I could get it in there. I only hope it would be good if I ever have to use them.
Reviewed Sept. 21, 2015
I’ve had an extended coverage policy on my other car since it was new. After its manufacturing warranty, I've gotten about 4 different extended coverage policies on it. Somebody cut in front of me at a traffic light and then slammed on their brakes so I then slammed into their rear bumper. My car was a 2000 which I bought new in 1999. It was totaled and I got a newer car. I switched to CARCHEX because the quote I got from my existing carrier was $600 more. I also got the policy booklet and it had some of the same things and a few more so it looked good. Purchasing the plan was easy. Once I picked CARCHEX out of the Google listing and then got the call, it went well. The salesman was a Class A guy.
Reviewed Sept. 21, 2015
Purchasing the extended warranty coverage from CARCHEX was easy. The rep answered all of my questions and thoroughly assisted me during the process. Overall, it was a good experience and I recommend them.
Reviewed Sept. 21, 2015
My husband had Carchex for his truck, so we thought about doing it with my car. Their representatives were very helpful and much nicer compared to other companies, and that's what made us go with them because I had people calling me about extending my coverage and most of them were way too pushy. Purchasing the plan was an easy process and the specialist was very friendly. They did a very good job and we'd definitely recommend CARCHEX.
Reviewed Sept. 21, 2015
The extended coverage that I had originally was about to expire. I got a letter in the mail and it was pink so that wasn't good. I called and the guy was talking to me about CARCHEX. The process of purchasing the plan was quite easy. The person was good in answering all my questions as I didn't even know what their contract was. I like having the plan.
Reviewed Sept. 21, 2015
It's very valuable to have a vehicle protection plan. I've had one all through the years on automobiles, so it's something that I keep far lower than most people do. I purchased a plan with CARCHEX and everything was good in terms of talking with the protection specialist.
Reviewed Sept. 20, 2015
My daughter and I wanted to get an extended warranty for the car because I wanted to make sure that in case something happened to it, she can have it repaired. But purchasing the plan from CARCHEX was difficult. For example, we purchased it a month or so ago. If I had not called them the following week, we would not have received anything from them. They said they'd send us a packet, but we haven't received anything. Also, we are yet to receive an invoice for next month's payment. But that aside, their protection specialists were knowledgeable and they did answer all my questions.
For now, I'll find out more of CARCHEX once there's a need to put the car in the shop to see how well that goes. I was going to put another car with them, but I wanted to see how well this experience worked first - this one hasn't been very good. But CARCHEX is a good thing to have if it covers and does what it's supposed to do.
Reviewed Sept. 20, 2015
My insurance had run out, so I got some more and everything was nice when I signed up with CARCHEX for an extended coverage. I didn’t have any problems with it.
Reviewed Sept. 20, 2015
The repairs on my car can be expensive so I looked into getting an extended coverage for it with CARCHEX - purchasing it was easy. At this point, I'll wait and see what happens when I get a repair.
Reviewed Sept. 20, 2015
CARCHEX emailed me and I called them because I needed it. Purchasing the plan from them was very easy and I’m recommending it to anyone. The protection specialist told me though that I was supposed to be getting something in the mail 8-10 business days but I never received anything. I've been waiting for over 10 days already.
Reviewed Sept. 20, 2015
My policy had expired, so I decided to go and get a new one. I went online and saw how CARCHEX rates with the Better Business Bureau. I contacted other companies, and thought I’d deal with the better one. I’ve paid premium once and so far everything’s going pretty good.
Reviewed Sept. 20, 2015
I had a bad experience with CARCHEX because of the fact that we got the VIN number wrong. All the information that they sent me was for a 2010 Buick and I got a 2005. But we got it taken care of though I haven’t received the new information yet. I am recommending them because the man I talked to did an outstanding job of getting everything set up, and then when it went wrong, he got back with me and straightened it out.
Reviewed Sept. 19, 2015
I have a good experience with CARCHEX and I'm happy with them.
Reviewed Sept. 19, 2015
Not helpful since my truck is on recall to be purchased back by Dodge Corp. and on warranty up to 100000 mi. if I continue to use Mopar products. Now I have to wait 2 weeks to get my deposit returned.
I'm sorry to hear about your recent experience with CARCHEX. I'm the Claims Support Manager and I would love the opportunity to renew your faith in our company. I tried calling and emailing you this morning, but hopefully, you will see this message here. I was able to expedite your full refund and it has already been mailed out to your home address. Please call me directly so I can help answer any further questions and/or address any other concerns you may have. I can be reached at 877.227.2439 extension 1491. I look forward to hearing from you soon.
Thanks,Sharon Resnick
Reviewed Sept. 19, 2015
The gentleman whom I signed the contract with was very informative and enlightening. He walked me through the whole process. It's been an excellent experience with CARCHEX. I would recommend them.
Reviewed Sept. 19, 2015
I bought my car used and I have a three-year loan on it, so I wanted the extra protection. I found CARCHEX online and I filled out that little form for them to contact me, and the very next day, they contacted me. The specialist was nice. I had a bunch of questions because I was a little wary about buying something I found online, so he answered all the questions and was really helpful. I had a good experience with them.
Reviewed Sept. 19, 2015
My Audi’s expensive to maintain, so I chose CARCHEX to cover it since it sounded good. Purchasing my plan from them went fairly easy, and the person I worked with seemed like he knew what he was talking about. However, once I read the paper over I realized I’m being charged way more than what I should be. The prices are a lot higher than everybody else, and they said they’re going to give you $15,000 in coverage but you’re paying $4,000, so it’s not worth it for me. I wouldn’t recommend them to a friend.
Thank you for taking the time to discuss your concerns with our VP of Sales on 9/23/2015. We are sorry our Vehicle Protection plan did not meet your needs. We are glad we were able to issue you an expedited full refund to resolve your concerns.
If you have any additional questions about your vehicle needs or policy, please feel free to call me at (877)227-2439 X 1204.
Jason NierwienskiCARCHEX Customer Service Manager
Reviewed Sept. 19, 2015
A friend of mine told me that CARCHEX is a good third party warranty to go with, instead of getting the extended coverage directly from my BMW dealership. The CARCHEX rep that I spoke with helped me throughout the whole buying process. I told him I didn’t have my credit card ready to do the purchase on the spot, and he called me back the following week, and we took care of the whole thing. Everything was pretty simple and straightforward.
Reviewed Sept. 19, 2015
The other coverage for my car had expired. And since my car is getting older and I had to pay for a lot of repairs on my package, I've decided to get an extended warranty from CARCHEX. They asked me to phone them on Labor Day, and the fact that they are working on a holiday was amazing. The price they offer was reasonable and the rep I spoke with was very good and helpful. He walked me through the process, told me what I had to do and what the plan covers. He also answered all the questions I had when he signed me up. So overall, I recommend CARCHEX.
Reviewed Sept. 19, 2015
Purchasing the extended coverage plan from CARCHEX wasn't a great experience for me. I've communicated with only two people from CARCHEX. The specialist did good follow-up, he sold the product well but I did not hear that disclosure - that there was a 30-month and 1,000 waiting period. I did hear the 30 days so that didn’t make me happy when I got my contract. A manager did call me back and they weren’t gonna be lenient on that so it wasn’t wonderful. I would’ve liked to have been taken care of and offered at least, maybe not 1,000 miles but 500 miles, considering the amount of miles that’s been on a year. That should be relative when considering how much miles they’re gonna allow on a vehicle. He should consider how much they drive.
I’m sorry to hear about your recent experience with CARCHEX. I understand that Jason Nierwienski, our Customer Service Manager, reached out yesterday to help remedy the situation. We appreciate you giving us the opportunity to make things right. I was able to review the calls and your vehicle protection specialist did mention both the 30 days and 1000 mile waiting period. He also mentioned another option which was for 90 days and 200 miles before a claim could be filed, but that option was not chosen.
Unfortunately, we have to abide by the terms and conditions of the contract. The waiting period is just to ensure that your vehicle is in good working order, since there was no inspection at the time of purchase. Going forward, once you reach the 1,000 miles, you won’t have this issue again. The waiting period is a one-time requirement at the start of the contract. Once its satisfied, any claims can be filed, and the 30 days and 1,000 miles gets added into the back end of your contract, so as to not lose any time or coverage.
If you have any questions or claims issues, I am the Claims Support Manager, and I would be happy to assist you throughout the life of the contract. I can be reached at 877.227.2439 extension 1491. Jason is also always accessible at extension 1204. We appreciate your business and are happy to further assist you with your vehicle protection needs.
Sincerely,
Sharon ResnickClaims Support Manager
Reviewed Sept. 18, 2015
I had 100,000 miles on the vehicle and knew that if I had problems in the future and wanted to avoid them, having a protection plan was a peace of mind for me. I chose CARCHEX because they were rated by the Better Business Bureau and pretty upfront with what they had to share with me. I'd recommend them.
Reviewed Sept. 18, 2015
My experience with CARCHEX was very positive. Everything was pretty straightforward. They were very easy to deal with. I'd recommend CARCHEX.
Reviewed Sept. 18, 2015
I'm satisfied with CARCHEX. Purchasing the protection plan went smoothly. The specialists I spoke with were very courteous.
Reviewed Sept. 18, 2015
My warranty expired. My vehicle is in perfect shape, and I want to keep the car. I'm a person who takes care of the vehicle all the time. I’ve had warranty in all my cars, going back to 1964, and I’ve only used a warranty one time. Toyota told me to call CARCHEX because I wanted to pay monthly and they didn't have a program that does that. The gentleman from CARCHEX that I spoke to was good, precise and very bright about what he was offering. I was told that they’re rated one of the top ones and that they take care of everything that’s on the contract. My only concern is that I was expecting to receive what they quote my papers, and I haven’t received anything. I haven’t even received paperwork for my next monthly bill.
Reviewed Sept. 18, 2015
My extended warranty was up on my car at the dealer, so I needed something. I spoke with some people and a lot of them said to go with CARCHEX. I also searched on numerous other places but something just didn’t go. I have signed up for CARCHEX and the process was quite pleasant. The man I dealt with told me I'll have it the rest of my car life. He was very helpful, direct with everything and he made me comfortable about it. Having a vehicle protection plan is ten million percent valuable. I haven’t used it yet but as far as I'm concerned, I would definitely recommend CARCHEX.
Reviewed Sept. 18, 2015
I've got CARCHEX and the experience has been good. I'll recommend them to a friend.
Reviewed Sept. 18, 2015
I had an experience in February where I thought that my car was covered under warranty, and my warranty had expired. Hence I decided to look into getting an extended coverage for my car. I eventually got one from CARCHEX via a process that seemed fairly easy. Carly, the protection specialist was informative and assisted me thoroughly.
They sent me a paper on the warranty but I still feel uneasy over CARCHEX, like it's not a good company. One of the things that I didn't feel comfortable about was that, at 5:30 am, I was notified that the payment was withdrawn from my account (I told them on September 4 that they could do the payment) - it seemed like they were a bit anxious to get the payment. Also, when I went on the internet to check for feedback from the people that tried to place claims - I know they don't always put good things - but all of the negative experiences were out there. I won't know for 60 days whether or not I indeed have warranty coverage and at that point, it could turn out to be $268 in a hole.
Reviewed Sept. 18, 2015
I wanted to extend the warranty on my new car so I got one from CARCHEX. The specialist I talked to was good and purchasing it was easy. I love the experience. I highly recommend CARCHEX.
Reviewed Sept. 17, 2015
For the security of knowing my vehicle would be covered if I ever needed it, I decided to look into acquiring extended coverage for my vehicle. And I chose CARCHEX because they have good online reviews. Their process of purchasing the plan was easy and their protection specialist was very informative and helpful.
Reviewed Sept. 17, 2015
The customer service of CARCHEX was great. The gentleman was very detailed in explaining what was covered and told me that I can always reach out to them if I have any questions or concerns. Although I haven't used it yet, I'd recommend them.
Reviewed Sept. 17, 2015
I was considering buying a new truck but I invested in an extended warranty with CARCHEX instead. The sales representative was very patient with me and was very knowledgeable of his product and how to present them to me. He answered my questions on why would I invest this kind of money in an older truck, and he was very good. I'm very satisfied with my experience.
Reviewed Sept. 17, 2015
A gentleman from CARCHEX helped me when I purchased my protection plan with them, and he made it an easy process. The specialist was professional, courteous and helpful too. He talked me through everything I needed to do and how things worked. The company gave me a good experience, and with all the options that come with their plans, it’s a good assumption to get one. I’d recommend them.
Reviewed Sept. 17, 2015
Purchasing the plan was easy and the rep explained to me what was covered in the warranty. I haven't used the plan yet, but so far, I recommend Carchex.
Reviewed Sept. 17, 2015
I did a bit of research and determined that CARCHEX was one that I felt most comfortable going with for the length of time I wanted to keep my car. I like the extra benefit and the peace of mind of knowing that I have something to fall back on in the event the car needed a repair. It has very few miles on it. I didn't have any problems purchasing it. The gentleman was very nice and explained everything to me in a straightforward fashion. It was a good experience, and I would recommend CARCHEX. They did a good job.
Reviewed Sept. 17, 2015
CARCHEX's coverage terms were good and affordable. Purchasing the protection plan was easy, and the protection specialist I spoke with was very nice. She was able to answer all my concerns and assist me in every possible way.
Reviewed Sept. 17, 2015
My car mileage is increasing and if something goes wrong with it, the protection plan is going to be very valuable. I checked with several other coverage providers and went with CARCHEX since they gave me the best deal. Also, their rep was very polite and courteous, and the process of getting the plan was easy. So, I'd recommend them.
Reviewed Sept. 17, 2015
The protection specialist from CARCHEX assisted me and answered all my questions. I'm satisfied with my experience with them.
Reviewed Sept. 16, 2015
My car had very low miles and wanted my vehicle to be protected so I looked around for an extended coverage provider and felt that CARCHEX was the best deal for me in my situation. Purchasing it was pretty easy. The specialists were good and thoroughly assisted me in every way.
Reviewed Sept. 16, 2015
I expect my car to take up to 400,000 miles because I take really good care of it. But since the car is made in Japan I wanted to have a little extra coverage since I'm used to American-made car. I got Carchex's basic plan and the guy that I spoke with wasn't like a typical salesman. There wasn't much pressure when I was talking to him, and he gave me a lot of different choices. I could’ve saved a lot less but I chose to cover my car for the maximum plan worth $100,000. Also, it was a pleasant surprise to find out that there was towing assistance in the policy - even though I have AAA. I would recommend them and I hope that if anything happens, everything would be covered.
Reviewed Sept. 16, 2015
I recently purchased a vehicle and the person who had it said that the warranty was expired so I had to look for an extended coverage for it. I liked the warranty that CARCHEX offered and the value of it so I purchased the protection plan from them. The process was excellent - very easy and professional. The protection specialist was very informative, too. I would recommend them.
Reviewed Sept. 16, 2015
Received excellent help from Ms. **. She was very helpful. Of course I haven't had to use the warranty yet, but hope that experience goes as well.
Reviewed Sept. 16, 2015
My vehicle was getting older and Toyotas are expensive to fix, so I wanted to go ahead and do something when I needed it and CARCHEX just looked the best. I read all their reviews online and they were all good. Purchasing the protective plan from them was very easy. The specialists were really informative and helped me make the final decision.
Reviewed Sept. 16, 2015
I’m not the person that knows a lot about cars and although I have a friend mechanic, I can’t really rely on him if we’re having long drives as almost every week, we have to go somewhere else. What if something happens to the car and then I’m almost out of coverage? Having a protection plan is a peace of mind and I want to drive my car safe. I was reading about the comments and reviews of different extended coverage providers and CARCHEX has one of the best. They have a good deal, too. Purchasing it was pretty easy. The specialist I spoke with was pretty helpful and explained a lot to me. I'm happy with CARCHEX although I haven't used it yet.
Reviewed Sept. 16, 2015
Our CARCHEX protection specialist, Alex, was great. He assisted me and answered all my questions.
Reviewed Sept. 16, 2015
I have a 2008 vehicle and needed some coverage because it can be very expensive to maintain. Purchasing my vehicle protection plan from CARCHEX was a very easy process, and their specialist was excellent. They were able to assist me thoroughly with my concerns, and the plan definitely looks like what I'm looking for.
Reviewed Sept. 16, 2015
The warranty on my cars were about to expire so I reinstated. The Carchex specialists that I spoke with were good. I would recommend them.
Reviewed Sept. 16, 2015
My son's car didn't have any warranty on it when he bought it so he got an extended warranty from CARCHEX. The purchasing experience was good and the specialist was fine.
Reviewed Sept. 15, 2015
I've only had Charchex for 27 days and so far our interaction with their protection specialist has been good. For most of the part, I was thoroughly assisted and all my questions were answered. My only concern is the expiration date as far as the miles.
Reviewed Sept. 15, 2015
David ** was very professional, empathetic and helpful. He explained everything thoroughly and took the time to answer my questions, concerns. He also took the time to explain the history and good reputation of the company which put me at ease.
Reviewed Sept. 15, 2015
CARCHEX called me and said my warranty was up. And since I needed a new one, I got CARCHEX as my extended coverage provider. But I worry about my payments because I haven't received my statement yet. I got to pay $100 a month, but I don’t know when my first statement is due. Still, everything has been fine so far and the specialist that I talked to was very understanding.
Reviewed Sept. 15, 2015
I have a nice car and if anything happens to it, I want to be able to keep the upkeep on it and get it fixed. I got CARCHEX because it was recommended to me by the guy who I bought my car from. Purchasing my protection plan from CARCHEX was easy. The lady that I talked to was really nice. She gave me her number to call back if I had any questions, etc. She was detailed about the policy and how everything worked. CARCHEX is a great company, everybody was helpful. I have recommend them to other people that I know.
Reviewed Sept. 15, 2015
I've had CARCHEX for four years and I decided to renew it. It was a good coverage. I've got a Ford Expedition and they're not cheap to work on if something happens. It's got over a hundred thousand miles on it. My husband's a mechanic and he does know what a transmission cost or a rear end. Fortunately, I didn't have to use the insurance for any reason but as far as having the security of the repair, I would recommend CARCHEX.
Reviewed Sept. 15, 2015
My experience with CARCHEX has been all right but I had to call them because I didn't get my documents when I signed up a while back.
Reviewed Sept. 15, 2015
When I went to check in my car because the air conditioning wasn’t working properly, they told me my warranty's expired. I had to pay the whole thing and it came out to a little more than I expected. It showed me that I have to protect myself for the future since anything could happen. So I purchased the protection plan from CARCHEX and it was a very easy process. Cathy from CARCHEX was great, she answered all my questions and any concerns I had. She’s very respectful, courteous and forthright, and I appreciated that. She quoted me with a great price I couldn't resist. It's the best deal.
Reviewed Sept. 15, 2015
I want to keep my car for a couple more years and it will be good to have a policy that helps with repairs. Purchasing the protection plan from Carchex was a good process although I got the wrong policy the first time I got it. I wanted it to be able to cover the wheels, rocker arms, bearings and all that, so I bought the policy for $130. I waited 28 days and found out that the policy wouldn't cover that, so I had to cancel that policy and start a new policy that would cover the whole thing. But even that process wasn't bad, so it's all good. The protection specialist I spoke to did a fantastic job. He explained it to me well and even the process of getting a new policy went smoothly. They billed me, but they went ahead and added on the extra $15 and started the new policy. I didn't have to go through the process of repaying or waiting on that money to come back to the bank.
Reviewed Sept. 15, 2015
It was easy and simple to purchase a protection plan from CARCHEX. I spoke to a protection specialist and he was very cool, clear, and direct. It was a good experience and I plan on keeping my CARCHEX plan for a while.
Reviewed Sept. 15, 2015
Purchasing the protection plan from CARCHEX was very difficult. When I originally spoke with them, they made everything sound like they will take care of me. I had no problem with the man I spoke with, he answered my questions but it took about two weeks for me to receive the pamphlet which I was supposed to get right away. I only had about two weeks to look it over and check it out. There were a lot of things I couldn't do and too many loopholes in the plan. I did have an alteration made to the truck. They said, "Well, we're not going to take care of that because it's not factory authorized." Even though the factory said that's fine. It's a better deal - the truck will last longer. It was another way of them getting out of paying any claims. It's up to me whether I'm going to take care of it or not so I cancelled. I would not recommend it to anybody I like.
Thanks very much for taking the time to discuss this matter with us. At this time, your policy has been cancelled and a full refund was issued back to you on 10/12/2015.
I am sorry the policy you purchased did not meet your needs. With any Extended Vehicle Protection plan it is important to discuss any modifications above factory presets prior to purchasing. Vehicles with modifications typically make a vehicle ineligible for the coverage depending on the level of coverage purchased.
In your review you mentioned "loopholes" in your contract. There are requirements in contracts such as requiring a policy holder to maintain records including oil changes and manufacturer recommended services.
I am glad you reviewed your contract and made your decision based on the policy. We provide our contracts by email at the time of purchase and we mail a hard copy to ensure our customers have an opportunity to review the terms of all of our policies.
If you have any further questions about your policy, please feel free to reach out to me at (877)227-2439 X 1204.
Jason NierwienskiCARCHEX Customer Service Manager
Reviewed Sept. 14, 2015
The protection specialist from CARCHEX was good. I didn't talk to him but he just told me what was what. We'd recommend them. Everything went great except for the cost that is too much and we haven’t been out of town.
Reviewed Sept. 14, 2015
Too early to assess our experience with the warranty itself, but we had a very pleasant experience working with the sales representative and appreciate that he will be our point person as we move forward.
Reviewed Sept. 14, 2015
CARCHEX has been fine so far. I'll recommend it to a friend or family member.
Reviewed Sept. 14, 2015
I am not the original owner of the car I bought six months ago so the factory warranty doesn't cover me. I want to be protected so I got an extended coverage policy from CARCHEX. Their process was very easy and the girl who attended me was very kind and helped me on all my questions.
Reviewed Sept. 14, 2015
My vehicle's factory warranty expired so I had to get another one. CARCHEX had really good reviews and the ratings were good so I chose them over other extended coverage providers. Signing up and purchasing was very easy. They called me back and so far, everything went smoothly.
Reviewed Sept. 14, 2015
I had a BMW extended warranty, and after it ended they were going to charge me a lot more than what CARCHEX asked for the same protection plan, so I went with the latter. I got a better deal and price with them, and their protection specialist was outstanding. However, the only dissatisfaction I had was more on the administrative side.
The packet that they sent me in paper format was tremendously large. I had to go to Staples, make it smaller, and laminate it so I could carry it in my wallet with my contract number, expiration date, and all the information instead of folding it, leaving it in the glove compartment somewhere, or losing it. I wish I’d have a wallet sized card with all the info laminated to keep in my wallet. Other than that, I recommend them since having a protection plan is very valuable, and my cars have as much bumper to bumper with the best plan they can, especially when my deductible is $100. Nothing is guaranteed for life, but it’s a relief to know anything major that needs to be done is covered. I’m very happy.
Reviewed Sept. 14, 2015
My warranty went out and I got a 100,000 miles in my car. I'm a widow and I do a lot driving to visit family. I decided that I needed a little extra protection because I'm not ready to get another car. The protection specialist from CARCHEX was very nice, friendly, and helpful. It was a very easy process and I would recommend them to a friend.
Reviewed Sept. 14, 2015
CARCHEX got an affordable price which I was able to pay off month to month. It also covers everything that I need it to cover. With CARCHEX, I didn't have to pay upfront like I do with a dealership. I didn't get ripped off, too. Their specialist was great and I have a direct number so if I need something, I can call him.
Reviewed Sept. 13, 2015
The people at CARCHEX answered my questions and they were helpful and courteous. I'd recommend them.
Reviewed Sept. 13, 2015
The last car I had was newer than the vehicle I have now and I know with older used vehicles you're gonna run into trouble. Right now, if anything was to happen to it, I'm not financially capable of paying for repairs so I decided to get an extended warranty. With CARCHEX it was easy. The protection specialist kept in touch with me until I can get everything squared away and get my payment. He was great and I like him. He assisted me in every way and if he couldn't, he told me where I needed to go.
Reviewed Sept. 13, 2015
I got a letter stating that I need to redo my insurance before it runs outs so I ended up calling CARCHEX. Their specialists were great - explained everything clearly and told me what it was they could do. Having a protection plan for my vehicle is very valuable. Anything could go wrong at any moment and I need to be protected. I'd recommend CARCHEX.
Reviewed Sept. 13, 2015
I don’t want to go without a coverage plan. I have known about CARCHEX through my sister and when I received their information, I called them. The guy that helped me was very helpful. I told them if he can wait and he did and called me back whenever I told him to. He helped me out through the whole process.
Reviewed Sept. 13, 2015
I bought a new truck and wanted coverage for it. CARCHEX was highly rated as a coverage provider and they were very competitive in their pricing. It was easy to purchase my vehicle protection plan from them. Everybody there was very professional and courteous. They called back when they were supposed to call back and did exactly what they said they were going to do. Having a vehicle protection plan is very valuable, especially with the used vehicle. I have already recommended CARCHEX. I was impressed and it went well with them.
Reviewed Sept. 13, 2015
I always buy used vehicles. If they are out of warranty, I always ensure that I get an aftermarket warranty. Having it in place makes me feel more secure if something should happen. I did a bit of research and CARCHEX was rated number 2 from consumer reports. Looking at what people had advised helped out a great deal in deciding between CARCHEX and 3 other companies that I was looking at. Purchasing the protection plan from therm was an easy and smooth process. The protection specialist was able to answer all the questions that I had and a few what-if scenarios and she was very open to getting me the information via email which I truly liked.
Reviewed Sept. 13, 2015
Purchasing my Range Rover's vehicle protection plan from CARCHEX was an easy process. Their people were good and easy to talk to, knowledgeable in what I needed and wanted. I'd recommend them.
Reviewed Sept. 13, 2015
Purchasing from CARCHEX was easy. Their protection specialists were very courteous. Right now, the protection plan is very valuable and I'd recommend them but if I have a breakdown and they don't cover it, then it's not gonna be worth it in the end because I've been paying them around $3,000 a month out of my own pocket.
Reviewed Sept. 13, 2015
I purchased an extended warranty on my Tahoe recently. The experience was wonderful. The associate was kind and honest; exactly what I was hoping for. I greatly recommend this company for any warranty needs.
Reviewed Sept. 13, 2015
Everything was really, really good with CARCHEX. I had no issues with them. The personnel were really nice and helpful. I do recommend CARCHEX.
Reviewed Sept. 12, 2015
I knew I had to do something ‘cause by the time I pay the car off, I’m gonna be retiring. So I signed up with CARCHEX and everything went fine. The protection specialists were real nice.
Reviewed Sept. 12, 2015
I received a letter from CARCHEX in the mail. I checked into it and they told me what they covered. I was also told they offer roadside assistance and rental car service if I need it in case something happened. I thought it's something I got to have because I got a vehicle that is 07. My truck's nice and is in a fairly good condition but mechanic work is going to be expensive. Purchasing the plan was easy. I was skeptical at first when the salesman wanted a credit card since I've never heard of this company but I went on ahead and did it. I'd recommend it.
Reviewed Sept. 12, 2015
I got a CARCHEX extended coverage to have my car on the safe side. When I bought the protection plan, their rep was able to answer all my questions. However, he didn't get down to the coverage of the warranty. But other than that, the process was easy and I'd recommend them.
Reviewed Sept. 12, 2015
We had over a hundred thousand miles already on our Escalade so I decided to get an extended coverage for it. I found CARCHEX online and it's been good so far. The sign-up process was really easy and Kevin, the man that I spoke to, was top-notch. I'm still waiting on the contract to come in.
Reviewed Sept. 12, 2015
I couldn’t get a used car warranty through a dealer since it was bought from an individual so I got an extended coverage policy. I looked through the internet and CARCHEX seem to be the better one. The purchase process was easy and the protection specialist, Ian, was very pleasant. I knew exactly what I wanted and he was able to crank it up for me. I would recommend CARCHEX.
Reviewed Sept. 12, 2015
I was really informed about this type of insurance. I will definitely recommend Carchex to my family and friends.
Reviewed Sept. 11, 2015
Considering the cost of repairs if anything were to go wrong with my truck is very expensive so a vehicle protection plan is very important. CARCHEX gave a decent deal and I took it. Their protection specialist is very helpful and I'd recommend them.
Reviewed Sept. 11, 2015
I bought a protection plan from CARCHEX because my warranty was getting ready to expire. Purchasing from them was a very easy experience. The specialist was great and was very professional. He gave me all the information I needed to know. I like that they also made it affordable unlike other warranty companies who want a big chunk down at first. With CARCHEX, I didn't have to come up with a lot of money upfront. I like that quality in the month to month basis, too. They did good. I'd recommend them.
Reviewed Sept. 11, 2015
I read and saw advertisements in the internet so I decided to get an extended coverage for my vehicle via CARCHEX. Everything went fine and it was easy purchasing the protection plan from them.
Reviewed Sept. 11, 2015
I had a ’97 Chevy Tahoe and at 18,000 miles, the alternator went out and at 36,000 the transmission went out. An extended coverage is definitely worth having. The dealer also recommended that we get an extended warranty before we even left the parking lot. I’ve replaced a number of parts on the truck already myself and it's easy maintenance but when it comes to transmission then that’s definitely something I need the extended warranty for.
So I did some research on the Internet and CARCHEX seemed to have higher reviews and remarks than many of the others. The sign-up process and everything was very smooth and very easy. I've not had any problem. Everything was explained to me and the packet has come in. I haven't had to use the extended warranty yet but I’ve already had one of these plans before on a previous vehicle and it was wonderful so I’d recommend CARCHEX to anybody.
Reviewed Sept. 11, 2015
My other warranty was up and I wanted to keep the car for a few more years, so I thought an extended coverage would ease my mind if something happened. The CARCHEX sales rep who called me was very helpful and seemed very informative. He told me no matter where I am at, they can do it and I can take the car wherever I want as long as it's a certified mechanic. He also told me that he would be the one that would be servicing me all the time, which was a peace of mind. Having a protection plan is valuable for me because I travel by myself a lot and I change cars every four to five years. My car is four years old and I got a granddaughter who says she needs a car in a few years. I thought I'll save this for them that's why I got the plan and maybe it would take it through when they would need it and won't be as expensive a car to insure for them.
Reviewed Sept. 10, 2015
Having a vehicle protection plan is valuable to me because my car is getting older. It gives me comfort to know that if something major were to happen, I have some help with getting it taken care of. With the Better Business Bureau rating that CARCHEX has, it made a huge difference in selecting them. Purchasing their protection plan was so easy and the customer service representative that I spoke with was phenomenal, wonderful and explained everything clearly. He said he would send out information and he did. It was a great experience and would recommend them. As a matter of fact, I’ve talked to some friends about it.
Reviewed Sept. 10, 2015
I've run through everything with CARCHEX and there's no question whatsoever - it's all good to go. I'd recommend them and when my wife gets another car, I'm getting another warranty through them as well.
Reviewed Sept. 10, 2015
I like to buy 1-3 year-old vehicles and I'd buy a comprehensive warranty in case something happens and the factory warranty's already out. I save a third on the car and spend a few thousand for peace of mind because there are a lot of potentially expensive things that can happen. Purchasing the protection plan from Carchex was very easy and straightforward. The specialist I spoke with was very professional and informative but wasn't pushy. It was a good experience and I'll be back next time I buy another car.
Reviewed Sept. 10, 2015
I've had CARCHEX for five years and am ecstatic with their service. I did some research on the internet because I know people who’ve had some horrible experiences with their aftermarket warranty. I was ecstatic on the fact that I was able to get a bumper-to-bumper warranty on my used three-year-old BMW. I didn’t need it until late last fall when all of a sudden my car started dropping oil leaks and the window regulator started failing. Then Anthony called me since he was aware that my current warranty was set to expire and asked me if I wanted to extend it. I didn’t want to go without a warranty, so I ended up renewing for another three years. Another selling component was how pleasant Anthony was. We spoke like we were best friends. I told him exactly what we were looking at and potentially with trading the car in, and he stayed patient but persistent and not wanting to push on me. I will recommend CARCHEX.
Reviewed Sept. 10, 2015
I didn't know anything about CARCHEX until they sent me a brochure in the mail, and I needed some extended warranty so I called. The protection specialist I spoke with was very good and helpful. I didn't know what it did cover and he went over that. I was supposed to take my car for an energy check but he told me to wait until my 30 days so I can take it in and I don't have to pay. That helped out a lot. I'd recommend CARCHEX. In fact, I talked to my friend and she said she's going to get it.
Reviewed Sept. 10, 2015
The guy was very nice and answer all my questions and gave me everything I was asking for.
Reviewed Sept. 9, 2015
CARCHEX is very professional and easy to get through. I bought my vehicle three years ago. When the regular guarantee had gone out, the logical thing was to get an extended warranty and I got Carchex. I got the price and it was agreeable and we put it on the credit card.
Reviewed Sept. 9, 2015
Katie was a great representative. She followed up with me and kept her word. She made me feel at ease.
Reviewed Sept. 9, 2015
I got CARCHEX because they assured that the warranty would get on my vehicle and if anything happens to it, it'd be covered. Their actual protection plan seemed easy and the protection specialist were professional. All I had to do is give them my information and pay. I hope everything's legit since I haven't looked at it and still waiting on the packet. So far with what I went through, I would recommend them to anyone.
Reviewed Sept. 9, 2015
My vehicle was coming off factory warranty so I got an extended coverage from CARCHEX. I got a better deal going direct to CARCHEX rather than through the dealership. And purchasing the protection plan from them was an easy process to get through. Having a protection plan is very valuable and I'd recommend CARCHEX.
Reviewed Sept. 9, 2015
Though I have a very good working car and I've had no trouble with it, having a vehicle protection plan is very valuable. My car has 107,000 miles on it, so I want to be sure that it's covered. And since I'm on a fixed income, I can't be paying big, exuberant prices to get something done. When I got a card in the mail that said that my extended warranty has expired, I called CARCHEX. Then, their rep called me and I was told that warranty would be $108 a month and the coverage would take effect as soon as I pay the first premium. So overall, the process of getting the plan was easy and I'd recommend CARCHEX.
Reviewed Sept. 9, 2015
I bought CARCHEX extended warranty for a used car I just bought. It was easy to make the purchase and their protection specialist was nice. I would recommend them to a friend.
Reviewed Sept. 9, 2015
I have my last new vehicle and I'm an older person. I decided that it was important to have some additional protection on my vehicle in case the warranty ran out. Buying the protection plan from CARCHEX was easy. I don't make a decision quickly on things, so I have to study it and their protection specialist was knowledgeable and very friendly. I told him that I wasn't going to make a decision the first time we spoke together and he called me back, and we set it up. I hope I won't need the protection plan but if I do, then it will be very helpful.
Reviewed Sept. 8, 2015
I took my car in 2 weeks ago. The car was diagnosed with a bad starter. Carchex said they had to send the shop a rebuild starter. After waiting 8 days they finally got the starter and replaced it. I picked up the car last Tuesday and started it Wednesday to go to work, the exact same thing was happening. I called the shop and they told me to bring the car back. Again they diagnosed a bad starter. So here we go again trying to get approval from Carchex. They did not call back Friday and now closed for a long weekend. So today back on the phone. After speaking with several people the last person promised me she would call me back today! Guess what it's 6:30 no phone call. This is not what they promised me when they sold me the warranty. I have taken off work 3 days. No car for 15 days now. This is ridiculous. I'm more than mad! Looking into my next step.
Thank you for reaching out. I'm calling you immediately to help!
Sharon Resnick,Claims Support Manager
Reviewed Sept. 8, 2015
My warranty for my 50-year anniversary Corvette had expired at 70,000 miles and I needed to get some insurance for things that could possibly go wrong with it. Being a high-dollar car, something very simple could be very expensive so I purchased a vehicle protection plan from CARCHEX. It was very easy. The young lady that handled it was persistent, helpful and professional. She gave me a lot of stuff to read so that I could figure out what I wanted to do. She did an excellent job.
With CARCHEX, things that are going to wear out through normal use like tires, brakes, wiper blades aren't covered, but the high-dollar items are covered. If they go wrong, at least I know I have peace of mind. I'd recommend CARCHEX but I have not gotten my welcome packet yet. The true test would be when I have to use it, which I don't plan to because the car doesn't go out that much.
Reviewed Sept. 8, 2015
We just bought a 2008 Mercedes, an older model, so we wanted to have some extra protection on it. My husband did some research online and found CARCHEX. Purchasing the plan was really easy, they were very helpful in picking the right number of years and coverage we wanted. The protection specialist knew all the information about the different plans and the deductibles, so the process was pretty simple.
Reviewed Sept. 8, 2015
We’ve been putting a lot of money in repairs on our car the last couple of years. Because it’s a pleasure vehicle, low mileage, don’t drive it very much, our bank suggested that we get an extended warranty. I liked some of the features that CARCHEX had and it’s also affiliated with CARFAX, so I thought it was a good organization to go with. It was easy purchasing the protection plan from them. I went with the 90 days – on the deferral time period, as far as being able to get anything worked on if anything happens to it, in 90 days or 200 miles, because it’s a low mileage vehicle. And so they assured me that the paperwork, when I got it in the mail, would be 90 days and 200 miles. As far as budget, I think a protection plan is very good.
Reviewed Sept. 8, 2015
I was buying a used car from CarMax that is known for having very expensive repairs. It is a Mini Cooper and I didn't want to have expensive bills but the warranty company that CarMax uses has very poor ratings on the Better Business Bureau and a few other review sites, so I went looking for a company that I could do the warranty through that wasn't the dealer. CARCHEX had very good reviews. I was very hard-pressed to find any negative feedback about them online and the salesman that I talked to from CARCHEX was very helpful and gave me all the information I needed in a very timely manner.
The purchase easy was quite easy. I chose to pay the entire policy upfront on a Visa and there was no problem with that. I was even able to get a bit of a discount for paying it upfront, but I was also made aware of other options for paying it off in smaller installments. It definitely has a better value than a lot of other options I was looking at and I definitely recommend it. I don't have anything bad to say about CARCHEX.
Reviewed Sept. 8, 2015
I’m looking to put a little bit of money into the truck but I don’t wanna put money into it then have some sort of a catastrophic breakdown and then can’t afford to so I got an extended coverage. The protection plan protects your investments. The CARCHEX protection specialist went over everything. He’s very friendly and willing to answer for as far as what the issue or questions that I had because I’ve purchased warranties from other companies before and ran into problems. I confronted him with those problems in case I had them here and I wanted to know what the answers would have been, and I was happy with his answers. I would recommend CARCHEX.
Reviewed Sept. 8, 2015
The plan purchase process from CARCHEX was easy. The protection specialist was super. Everyone I've talked to seem sincere in trying to help me and gave me a good deal. I would recommend them to a friend.
Reviewed Sept. 8, 2015
The warranty on my luxury vehicle was about to run out so I got an extended coverage from Carchex since it's the smart thing to do. They have the best rating and reviews and their rep explained what the plan was and answered all my questions, so purchasing it was seamless. Moreover, the specialist I spoke with was very pleasant and knowledgeable. Having a vehicle protection plan is very important especially if the repair is gonna be costly.
Reviewed Sept. 8, 2015
CARCHEX was wonderful, easy, and quick. The rep who helped me was really thorough. I liked that I was able to choose my billing cycle and that they have various products available.
Reviewed Sept. 7, 2015
Purchasing the protection plan from CARCHEX was a very easy process. The guy I talked to was very informative. He helped me every step of the way and answered every question I had. I looked forward to talking to him again. He called me back and we made a deal. I would definitely recommend them.
Reviewed Sept. 7, 2015
My wife wanted an extended coverage policy for our vehicle and it's extremely valuable to have one. She received a letter from CARCHEX and so we purchased from them. It was an easy process. The protection specialists were wonderful, very knowledgeable and explained things thoroughly. They were very good.
Reviewed Sept. 7, 2015
The protection specialist I spoke with at CARCHEX was good and helpful. They definitely have good customer service.
Reviewed Sept. 7, 2015
Purchasing our protection plan from CARCHEX was a very easy process. Wynn, the customer service representative, helped me figure out the best option that was suitable for us. She was very helpful and patient, and she was able to thoroughly go over the options, details and coverage.
Reviewed Sept. 7, 2015
I needed a protection plan for my vehicle and my husband told me to call CARCHEX. Purchasing the protection plan from them was an easy process. The protection specialist was very knowledgeable and had an answer for everything. I was well pleased with him. I just got the policy and I'm happy with the way it all started. It was a good one, I hope it stays that way.
Reviewed Sept. 7, 2015
It was very easy getting an extended coverage for my vehicle through CARCHEX. They have very nice people and they don’t call you, hound you and get belligerent and nasty. It was a good experience. These folks have a product that I want and I have a need for so it was a good match. There wasn’t any pounding or “was that too expensive? Okay, here’s another one.” I may be a grassy old man but I just enjoy being honored at the fact that I know more or less what I’m after. I don’t have to be sold anything. They are personable, friendly adults who really know what they're talking about. I'd recommend them absolutely.
Reviewed Sept. 6, 2015
My experience with the rep from CARCHEX was very good. He was fantastic. He did great customer service and explained everything very well. He was great but I haven't had the chance to use the warranty yet.
Reviewed Sept. 6, 2015
I've purchased several warranties from CARCHEX. It was simple as can be. I called and told the specialist what I wanted. He emailed it over, and I called an hour later to finalize it. The experience was nice and easy and the protection plan was reasonably priced.
Reviewed Sept. 6, 2015
I get extended coverage for all my vehicles and I went with CARCHEX because I didn't want to go with the people I've been using before. And CARCHEX is just what I wanted. I had no problems with them. I'd recommend them.
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