CARCHEX Reviews

I moved back to the country after 15 years living abroad, and I went to the biggest Honda dealership in Tampa. They sold me a used Mercedes with an extended warranty. A week later, there was a 10,000 job that needed to be done on the Mercedes, and the warranty wouldn't cover it. They wouldn't return my money. So, it was a $10,000 loss. I decided I was gonna get an extended warranty elsewhere.

My husband and I just signed up for CARCHEX' service. We have an older vehicle, and we wanted to get the powertrain covered like the engine and the transmission. When I went to CarShield, they wouldn't offer us that. They would only cover other things on the car that weren't as important. So, that was the deciding factor to go with CARCHEX instead. Their customer service reps were very nice, very helpful and friendly. I was happy to find CARCHEX. I thought CarShield was the only company that offered that type of insurance. So, I was happy to find someone who can give us the coverage we need for a good price.

We've only had CARCHEX for a very short amount of time but I'm happy with it. I'm a little paranoid when it comes to car things because I don't know anything about cars. So, it's extra security. The lady we talked to was the sweetest. She took her time to talk to us for a few seconds to relate to us. I liked her.

When I filed a claim before with CARCHEX, it pissed me off because they didn't tell me they didn't cover radiators when it was clearly in my contract. They said that they were not going to cover my radiator claim because it got rust on it. But the car is going to get rust on it because I live in Chicago, Illinois. I ended up putting in the radiator myself and it cost $700. I feel like everything is a scam with CARCHEX. Nobody is doing what they said they're going to do. So, I left them. But recently, they called me and gave a discount. So I'm back with them. This time, the deal covered powertrain, motors and transmission. So, if something was to happen, I'm going to see how they handle it. If it doesn't happen the way it expect it to, my sister's a lawyer and I'm going to get all my money back.

Carchex's customer service was good.

The CARCHEX rep that I talked to was helpful. I was impressed with how she was able to reveal the information to me, convey the information, and how helpful she was. Customer service was good.

CARCHEX had the best price and mileage ceiling. They were the best deal out of the ones we looked at. We signed up completely through a representative on the phone. So, I filled out the application online. Then they called in about 15 seconds, and the gentleman was very helpful. The handbook seems thorough. These days, you usually don't use printouts or handbooks. You're gonna find the information you need online. The terms were aligned with what the sales representative told me on the phone. Everything seems accurate.

CARCHEX was the cheapest. They were the first ones that came in under $100 versus my budget. Also, their reps were kind and patient.

CARCHEX had seemingly the most comprehensive coverage and the least restrictive contract. It's month to month, 140 bucks a month for their top-of-the-line coverage plan. They said I could take the car anywhere I wanted. If what they say is true and the agent blows out, it only costs me 500 bucks, and they take care of it, give me a rental car, and everything goes smoothly, it's worth it. If nothing happens, I'll probably be a little bitter that I wasted how many dollars over the life of the car. But better to have it, not need it, than need it, not have it.

My car is five years old and things are going to start going on it eventually, and I figured it's cheaper to spend the 100 bucks a month with CARCHEX than it is to try to find $5,000 for repairs. Their handbook is very straightforward. It was easy to read and understand.

I was with another company that I didn't like too well. So, I put in ChatGPT which company had the best thing for what I needed for my truck and CARCHEX popped up. Enrolling with them was easy. I called and the person I talked to walked me through everything and answered all my questions. The payment was 100 something dollars and that's a small price to pay if I have to get a new transmission. So far, my experience with them has been pretty good. I paid my car off, and I know that things will happen in the future. It’s better to be prepared, so go with CARCHEX.

My vehicle was out of warranty. I signed up with CARCHEX because I thought that they would be a little different because they claimed a lot of things, but I'm really not too happy. I just did a claim with them yesterday and they denied me. There's a leak in the hoses and my car is overheating, which to me, means that it's not drivable. The repair is going to cost $900, but they told me they don't cover hoses. So right now, I'm getting ready to drop CARCHEX because I feel like I'm paying them $100 a month for nothing. They have not repaired any of my requests since I've had the coverage for a year. They keep saying my claims are not covered, but initially, they told me that they cover a lot of things. They also said that my contract is going to renew for $10,000 every month. So, if something goes wrong in the engine, they'll have it repaired. But every time I put in a claim, they find a reason to deny it.

Everything was great with CARCHEX. The price is good and is relative to other places. I haven't had to use the product, but my experience with the salesman is a 5 for sure.

I had bought a pretty expensive, high maintenance vehicle, and I wanted to ensure that it had the maximum warranty and coverage for it because it costs a lot for maintenance. I had a different provider, but Carchex has a better warranty package and better cost. It was more relatable to my needs and they were very easy to work with and efficient. I did a lot of research and after a while, I settled on Carchex because they had exactly what I wanted and offered me the best price that I could get it at.

CARCHEX offered a monthly cost and it wasn't this much money for these many miles in this amount of time. All of the other ones that I looked at were restrictive on your mileage and time. But according to the salesman that I spoke with, there's no limit on sales, mileage, or time. As long as you make your payment every month, then the plan just goes on into eternity. We're planning on keeping the vehicle so we liked that the plan was on for a long term. We signed up with them in September and their reps were very helpful.

I wanted an extended warranty to have peace of mind. I'm a bit of a researcher, so I did a lot of research with different types of extended warranty companies. Based on the reviews that I read and the direct information from people who had used Carchex, they seemed the best fit, and they had good pricing. I now have them for four cars. They were able to do an extended warranty on a car that still has a factory warranty. They were also able to do a month by month contract so as long as I continue to pay the monthly premium on another car, it'll be covered. I also liked their ability to bundle the services that I needed.

I love CARCHEX. The reps have been very nice and helpful. I got my five cars on there.

Everything was easy when I signed up with Carchex. They were upbeat and straightforward. The gal that I was in touch with there was very pleasant and informative.

I've been with CARCHEX for six years. So far, they have been great., but this time around, I was seriously thinking about going with another company because nothing’s been explained to me the right way. When my car got hit and I had to get another car and change it over to their insurance, there was a woman who was very rude. She never texted me back, called me back, or nothing. Then when I inquired about it, she put me on hold for 20 minutes and never came back to the phone. Then after some time, it transferred over to somebody else. I really didn't appreciate that because I was just inquiring about my car getting hit the third time in front of my house. So, I was upset about that. The way she handled me was horrible.

The customer service representative from CARCHEX that I spoke to initially told me that if I sent my clean and clear title in, they would bring it down to the rate that's not a salvaged vehicle. Then there seemed to be some confusion in that, and they were saying that wasn't the case. So, I had to do several calls to CARCHEX to get it canceled. So, it was a pain.

My dad had a Carchex contract, and he said that they are a good company. I tried them out, and so far, it's been good. The enrollment process was easy, and I've gotten my contract. I like their price and the peace of mind it brings. Knowing that, if something malfunctions on the car, I have a safety net of support and a minimal deductible that I need to meet.

Paid for Carchex, got nothing but a request for review.

Carchex was rated fairly high on the ranking report and the rep was knowledgeable. He got me what I needed and gave me the right information. He did what he was supposed to do. The year and mileage of my vehicle influenced the coverage they suggested. It seems like it covers a lot and covers the extent of the vehicle. I might be interested in learning a little more about the other coverage options, but for now, I'm fine with what I have. The app is Carchex’s downside. When I tried to log in and upload my contract, it kept giving a message and wouldn't let me open it up. So, I have the physical copy. They should make sure the website is active.

I just signed up with CARCHEX two months ago. I really haven't had any experience with them other than starting my policy. I have two policies with them, one for my car, and one for my daughter's car. I was just a little confused because I was looking for it, and I called CARCHEX, and they quoted me one price, and then I called CarShield, and they quoted me a better price, and I said, “Well, I already signed up a CARCHEX. How come your price…?” He said, “Well, we're a sister company, so they should honor our price.” So, then I had to call CARCHEX back and get the lower rate. So, it was a little odd that I didn’t get the lowest rate in the beginning. Other than that, the representatives I spoke with were good. They explained everything well.

I bought the Titanium plan. This seems like a good plan but I just got it and haven't had to use it yet. Johnny G. was the person I dealt with. He was very nice and seemed to do things well. He definitely has a lot of product knowledge.

I got CARCHEX off the internet. I have an older car and they take older vehicles, so I signed up with them. So far, I haven't had a problem with them doing the work. The problem is the parts they want to use. They want to use the cheapest thing they can buy and that's not necessarily the best thing to put in a car. In other words, they'll put a cheap part in then they'll replace it twice instead of putting a decent part in and replacing it once. It just doesn't make much sense to me. Other than that, I had to replace a radio, and my experience was great. Then I had to replace an alternator, and it wasn't so great. All in all, they are okay and I still use them. They'll at least pay the labor and their customer service is not bad. They talk to you quickly and deal with your concerns quickly as well.

I gave CARCHEX the information about the car, and we went ahead and set everything up. It was easy and quick. I had to wait for somebody to give me a call back but I had a person who had great customer service skills. He was patient with me while I tried to gather the information. It was overall a better process, and I like that it's a monthly payment, continuous, and the same type of policy that I would have purchased at the dealership, that would have had an expiration date to it. I bought a Porsche, and anytime you have to repair something on a Porsche, it's costly. I can drive this car with a bit of ease that if something goes wrong, I have something that would help me instead of needing to come 100% out of pocket.

I'm not very happy with Carchex. I signed up however many days ago. Was I planning on my air conditioner breaking? No, but it did. And I was told there was a 90-day waiting period. But if something happened, the deductible would be $1,000 instead of the 250. I was like, okay. It's better to have something than nothing. I signed up. Then my air conditioner broke; I had the dealership submit a claim. Then Carchex denied it. I was pissed off.

I wanted warranty on my car. I found CARCHEX online and signing up with them was easy. I've been with CARCHEX for about a year now but I have never had to use them. I would tell others to consider them. They have any type of car warranty and it's nice to know that if something goes wrong in my car, I got help fixing it. The payment is a little higher to me, but it's no higher than what I want to pay if I got something going on in my car.

My job offered a discount for Carchex and when I enrolled, I just gave my information. The reps talked me through what they offered. I had just purchased a 2020 Chevy Malibu and it pretty much covered everything. They offered roadside assistance and rentals and that was a bonus for me to get it. The time that I had to use it, it wasn't a hard process. I got the loaner through the dealership when they fixed the car, so it made it even easier. When I put my other cars on Carchex, they didn't have the same coverage because it depends on the year. My 2016 vehicle only covers the powertrain. So, for people considering Carchex, it would depend on what they are looking for because it depends on the car.

I bought a used car, and I needed a warranty. I saw CARCHEX online. I know that if my car breaks down, I’ll be able to get it fixed. Call CARCHEX and get a quote.

I've always had extended warranties with every vehicle I have and I decided to go with Carchex based on the reviews. Signing up was easy and the rep was very helpful and professional. I had a great experience and I will purchase again.

CARCHEX is the first one I talked to, and it seemed like what I was looking for. The agent was very good. She asked me what kind of vehicle it was, told me what kind of programs they had, and gave me the discounts. She went over everything, and I received a packet. I like not having unexpected large bills. I'm on the month-to-month. I got the car at the beginning of June. So, the policy started immediately. But I had 30 days before I could file a claim. The rep said to call in to submit a claim. Try CARCHEX for 30 days and see if you're happy.

The process at Carchex was pretty simple. I like that it was renewable every month. As long as I renew it, it's going to take care of my car. Their price was a little high, though.

Carchex was reputable and recommended by a lot of other people. I decided to get the service for the security of knowing that if anything happens to my vehicle, I can have an easier time getting it fixed if I'm not able to afford the full cost at the time. My experience was very good when I enrolled and the person who helped me through the process answered all of my questions and was very helpful. She knew what she was talking about, had a lot of insight, and made me feel very comfortable. The process was fairly quick. I'm satisfied with the ease of the process to get everything set up. Plus, the price is just about my light bill. Anybody considering CARCHEX should ask questions and think about their vehicle type and what they would need.

The Carchex warranty doesn't end, which is why I chose them. As long as I pay the monthly fee, I have a warranty for as long as I own the car. The customer service during sign-up was great. I've had Carchex since May and the entire vehicle is covered. They cover every item other than wearable items like wiper blades or brake pads.

I like CARCHEX's pricing, coverage and the duration. I got the whole coverage for a BMW X7. I worked with a male person. He was one of the main reasons why I ended up getting CARCHEX. He was very helpful and patient, and gave answers to all my questions. However, the website could be better. It's outdated and a little buggy. I have to get through a few clicks to get to where I want to. I tried to make the online payment on their portal but my card details would not get added for some reason. Other than that, I'm highly satisfied.

When I buy a used car, I always look for some type of protection just to help with potential costs in the future. I've dealt with CARCHEX in the past and never had any issues. I've had issues with other companies out there where I just get hit with unexpected expenses and fall throughs when it comes to carrying out things that I thought would be carried out. I haven't had a bad experience with CARCHEX so far. I got a total package. There are a lot of things that are not included, but there are a lot of things that they cover.

I had an amazing experience. I chose CARCHEX because my dad has a subscription with them as well. Their rep was nice and patient. She explained the different packages that we have and what comes with it. Great customer service. Also, the website is very easy to use.

I purchased an extended warranty from CarChex for my 2018 Ford Escape after my factory coverage expired. Lately, I ran into a major issue with my transmission and small-block engine. I took my car to an [ASE-certified mechanic/dealership], and the claims process was incredibly smooth. CarChex worked directly with the repair shop, approved the claim quickly, and paid out the fair repair estimate without any issues. I only had to pay my $500.00 deductible. Their customer service representatives were professional, clear, and did not use pushy sales tactics when I initially signed up. I highly recommend them if you want reliable vehicle protection.