CARCHEX Reviews

Great customer service overall. No issues. I have my car and my daughter's car in the system. Love it.

The separate plans have very high deductibles for the first 3 months. Salesman reminds you consistently regarding credit card payment. High mileage vehicles are prey to unusually high premiums.

Just started, but rest assured I will rate the service and the customer service that this firm provides its customer, and I will do this regularly during the life of my warranty coverage.

Carchex has been a huge and costly disappointment. They refused to cover the testing costs needed to determine what repair was needed and then denied another legitimate repair needed. I would never recommend using them!

Automatic monthly payment made on my account for years, first time something happens and I filed a claim it was denied or the part needed they said wasn't covered and I know it was, it stated it was covered in the contract, so this is a SCAM COMPANY, they take your money but will not help when truck/vehicle breaks down.

I got a new BMW convertible, and that brand needs a lot of maintenance in general. I didn't know the car and Carchex seemed affordable. I found them through internet searches on who is competent and affordable. They offer a month-to-month operation and I could keep it for two months or two years. I also considered people's experience when they had to use it.

Bought two policies and made a couple of claims. One for wheel bearings and yesterday for the electronic trunk latch. In both cases, the amount covered was significantly lower than the cost of repair. It was $537 for the trunk latch at the dealer after all the labor and tax; I'm in Western, PA and the labor rate isn't like a big city! Carchex contracted coverage only covered about $240 with a $100 deductible. So the repair cost me $400. The experience with the wheel bearings very similar.

I heard about Carchex, so I gave it a shot and tried to join. The rep was wonderful, and the coverage is good. I've gone over it and I like the coverage. I can give them an A-plus on that.

I searched for extended warranty providers and Carchex was the first non-sponsored result on Google. My choices were between them and another company. They both had about the same reviews, but Carchex ended up being marginally cheaper per month than the other company was, so I ended up going with them. The salesman tried to upsell me, but that's a classic salesman doing their job.

I used ChatGPT to give me the list of the top car warranty companies, and it gave me four of them, of which Carchex was one. Chat GPT gave me a comparison chart and also some customer feedback that was useful in my decision. However, the sign-up was a little more complex than I thought it was going to be. There was quite a bit of back and forth before we got to actually settle on me signing up. But they seemed to have the most complete package at the time.

I have a 2018 Chevy Volt and I had a Chevrolet Platinum Protection Plan that I got through General Motors when I bought the vehicle brand new. I was running to New York, and the AC stopped working all the way down. They had to do the compressor, and some relevant parts, except the fuse. They covered it all, which was an expensive repair without the warranty. At some point, navigation had developed an issue, and they covered it as well. They stood by the contract. Whatever they promised or intended to be covered, they fixed it at the Chevrolet showroom. That motivated me to look into some options, and that served me well. The warranty expired last year and I got coverage.

Carchex kind of screwed me over. I didn't have my car around when I first signed up, so I just guessed the mileage, and I guessed way over, and I didn't realize. They never said to give them a follow-up or anything. They didn’t say I had to call back and give them the exact mileage. Something happened with my car, four months down the road. Then, when I had turned it in, they said, “It's only two miles over the mileage you gave us.” I said, “It couldn't be because I didn't drive 15 miles to get to the dealership.” I didn't realize that I had given them the wrong mileage, and it just never went anywhere. They didn't cover my car. They said it was, before I signed up. The guy looked at the notes and said he saw that. He said, “This is the estimate,” but they still wouldn't cover it. The guy said that he's seen in the notes that I told the guy, “I don't have the car. This is what I think it is.” Nothing came out of it. I just ended up having to pay out of pocket.

I got an extended warranty with Carchex that I signed up for over the phone. I had checked them out online, and it just seemed like a pretty good way to go because my vehicle did not have an extended warranty. I liked the deductible and the monthly payment. Their reps were fine, and it worked out well.

I found Carchex online and I signed up with them because their rate does not change after three or five years. It’s till the time I end the contract. When I reached out, I didn't have any problem with the reps. Some of them came off as like a car salesman, but the woman I spoke to was professional. She explained everything to me. However, I felt pressured. I work from home 100%, so I'm averaging 3,000 miles in nine months. I'm thinking that I don't need the warranty, ‘cause I don't really drive my car. The $110 a month is being wasteful that I could be using somewhere else.

I bought a used vehicle. I wanted some type of assurance that I would not have to completely pay out of pocket if something happens. I went with Carchex and the customer experience signing up was excellent.

Very detailed review of repair claim. Was explained by customer service. Answered all my questions. I got a quick response through my email and a phone call. Adjuster response was very fast and the process was simple.

Carchex seems more comprehensive in its coverage, compared to other companies. Their reps were friendly as well. They were personable people, and seemed to really care about wanting to help get you into the right service plan. Signing up with them was a positive experience. The cost could always be improved. Everybody would always like a lower price these days.

I was with Carchex and I paid my money for several years, then when I had something wrong with my car, they refused to pay. I had a problem with the axle and they said that Mercedes was charging too much. They wanted to supply their own part and ship it into Mercedes, and mercedes would not accept it. They want to have their own part, and I don't blame them. Carchex was going through a lot of rigmarole, back and forth, and communicating with the dealer. Carchex wouldn't pay what they asked, so I canceled my membership. I was no longer interested in them. I went to somewhere else and paid from my pocket.

All tow trucks were busy that night, so we called Cierria Towing. They brought the flat bed tower, which I saw, thrilled…very professional as well! We were right by the tow truck trucking office too!!! They made our day!! Thank you.

Thank you CARCHEX for a great experience. The extended warranty claim was handled quickly and professionally with fast approval and no unnecessary delays. This made the entire process stress-free, and I am very satisfied with the outstanding service from CARCHEX.

Never purchased a warranty from this company. Because of a mistake that their agent made they voided my warranty and denied a $5000 claim!! Do not purchase a warranty through this company. You will regret it and it also took them a month to figure this whole mess out!!

Horrible company ever!!! They lie. Give you the run around! Inspectors take forever to inspect the car and then won’t use dealerships parts. Wants to ship parts out. They say 24 to 48 hours. It’s been 4 days!!!! Rental ran out and they won’t extend it! Stay away from this company at all costs!!!!! They wanted to cover it if I took it to a muffler company to do engine mounts and transmission mounts and they lied as to when the parts arrived at the dealership. Stay away from!!!!

CARCHEX is a scam. They deny all claims I purchased. The policy was sold to me as 25 days or 500 miles. They denied my claim and stating it's 25 days and 500 miles. This is pure scam. Do not sieve 1.00 I’m putting in a law suit and all recordings will be handled in court. I actually purchased two policy. Both claims denied.

2 years paying; due to government shutdown called to cancel and not have a deduction, that money was for my electric bill. Bobby from customer service offered to deferrer the month and pay the next and I accepted; two day later money is gone. Called back and Mariah said that can return the money if I agree to pay double the next. I complained saying I wasn’t told that. Her attitude was that they were trying to help and didn’t want the options. Requested my money back and cancellation and she said if cancel no money back or prorated month either, just hold the policy until the end of the month. Stay away from them!

It is a scam. Plain and simple. Stressful to get the full amount. Terrible CS and even the mechanic they recommended said they were always a problem to deal with. Forget the 100 deductible cost. I paid a fortune for a covered repair. It is the worst firm I ever dealt with. Unresponsive, a scam, thievery and a pain to deal with.

CarChex is a complete scam! I have been paying 169.99 a month on the best plan for my 2014 Audi Q5. My alternator was no longer charging my battery so it’s a done deal right! The adjuster who spoke to my mechanic said they will only pay $417.00 toward work that costs $2,228.00. And said they can give the parts! You would think they would replace it my genuine part with the same a German part. No! This pion said they can send in Japanese parts !!!! Are you kidding me ? Japanese parts in a German car ?! I was mortified! The adjuster is a complete idiot! When I call “Carchex” I have to go through all these different departments such as car shield and American Auto Shield! So guess what! Carchex sells you the extended warranty but it’s American Auto shield that is the underwriter for the contract! A complete scam.

Buyer Beware, the extended service contract provided to me back in 2021 is absolutely worthless. I paid over 4K for nothing. Both times I filed a claim, the administrator refused to pay the market labor rate. SAVE YOUR MONEY and pay out of pocket if the need arises.

I bought a premium product with a $100 deductible. My son's Nissan has had some problems with the check engine light and we have taken it in to the Nissan dealer to get repairs. The Nissan rep has said that he has experienced long delays in getting approval for parts, which in turn delays the return of the car to us. And when parts finally get approved, I still pay several hundred dollars out of pocket for parts that meet their quality standards. I would have been better off never getting the policy and just paying for the repairs. Also, I contacted two CarChex reps and never heard a word back.

I have a 2015 BMW 428I with just over 120k. The 1st time that I used the policy after 8 months and paying $180 a month was for a battery and suspension. Only gave me $100 for a $600 battery and didn't cover the suspension stating that I had a leak that caused the issue with the suspension. But I gave them another shot. Low beam head light $485 didn't cover that are the Struts stating that the struts was cause by a drop in the car. What the? The BMW dealer in Dallas Texas stated it was from hitting a pothole and one in the back not covered as well.

Do not, I repeat, do not pay your money for the extended warranty for Carchex. I'm going to tell you how they just done me. I got a Dodge Challenger. I had the car for 3 years, no problems until recently my a/c started to blow hot and I also somehow got a hole in my tank. Call them, they said take it to the repair shop of my choice. I decided to take it to the dealership. My car been at the dealership for 2 weeks waiting to get fixed. They call me today 6/20/2025 and declined everything. Remind you my a/c and fuel tank is covered under the warranty. So my advice to anyone thinking about getting the extended warranty thru carchex please do not waste your money on them. They will find any excuse not to fix your car. Take my advice. They just did it to me