CARCHEX

I wanted to get some additional coverage on my vehicle. It has higher mileage and Carchex was offering 100,000 miles coverage plan on it. They walked me through the programs and gave me their pricing. It was really pretty hands-off. There's a 30-day window to actually use the services. Hopefully, Carchex will prove to be beneficial.

The cost and plan options with CARCHEX were amazing. It would help me a lot that I can call and then I can get towed. It's really helpful to have their number. Their customer service reps were really good. Based on what we were telling them, they were really helpful. Every question I had, they answered it.

I did a little bit of looking around and it came down to Carchex and Endurance. Carchex came in a little bit better pricing and terms. The biggest benefit of the warranty with Carchex is it's lifetime.

Signing up with them was pleasant. Everybody was really nice and they explained everything in detail. They answered all my questions. The plans they offered were decent. When I got the material and looked it over, I was happy with it. But, they make you wait 30 days and 1,000 miles. I've had this thing seven months now and I've not even put 1,000 miles on my vehicle. If I can't use it after 30 days, I'm gonna cancel it. Other than that, my experience has been good so far.

Carchex was one of the first ones to get to me, which meant something. They responded to my phone call and did not wait three days. The reps answered all my questions when I was signing up. They were courteous and explained everything. I’m 70 years old and the vehicle protection is very valuable to me. I don't wanna be getting underneath the car to work on it.

They were good. Everything went fine during our purchase of Carchex.

CARCHEX answered all my questions to my satisfaction. I like the provision in the contract regarding the standalone gasket division. I'm just still skeptical because these companies try to wiggle out of helping you when you need the help.

I just signed up with CARCHEX, and I got the documents of what I purchased. I was impressed with the rep's knowledgeable about what he was selling. The process was thorough, quick and informative. He told me about the Better Business Bureau and how they have a very good rating with the Better Business Bureau. The deductible is lower than the deductible that I received from CarShield. Also, their name, CARCHEX, is actually the one who would write the check, not a third party.

Carchex had the best deal. I asked what the different variations of the warranties they have and the prices. The rep even offered monthly payment plans. It's also simple when I submit a claim. I just go anywhere I want. They cover everybody.

When I signed up with Carchex, it was easy, quick, and I received my booklet of coverages fairly quickly in the mail. I'm satisfied with the customer service so far.

I was satisfied with Carchex. They gave me a deal I could afford.

The plan that I had before was too expensive, and I could get this plan with Carchex cheaper, and it had a good match to me for what I needed, so I signed up with them.

When I purchased Carchex, the experience was smooth and easy. I liked the rep. He wasn't pushy giving my options. It was better pricing with a better rating.

They have the best coverage and price. When I signed up with them, it was a pleasant experience. The agent that was helping me was very knowledgeable. I’m satisfied.

Signing up was good. I got basic coverage on the powertrain and major parts. I had an issue with the front differential and I took my vehicle to Ford. They said they wouldn't do it. I called CARCHEX and they gave me some recommendations on where to go. The first place they sent me to said they didn't do that anymore and that CARCHEX was too hard to deal with and to do paperwork with. He said that he had to take everything apart, take pictures of the stuff on the ground and then wait for CARCHEX to approve it. Most of the time, they can't afford to have a truck up on a lift for two days waiting for the warranty company to approve the repair.

The cost was a little high but the policy seems to cover enough. The customer service guy was pretty decent. But I'm a little concerned that my Hyundai dealership has never worked with them.

I took my car to the shop and then Carchex said, “We're not gonna fix it.” So I said, “Okay. So, y’all not gonna fix my car. So, send me my money back. There’s no point of me keeping the warranty if y’all not gonna fix my car.” They said, “Okay. You gotta print this off and then fax it back to us.” I faxed it back to them. But I still haven't got my money. They told me it was gonna take 45 days. That was in November and now, we’re in the month of February. 45 days have passed. The reps were helpful, except until this last one where I ain’t gotten my money back yet.

I liked what CARCHEX was offering. The rep was very knowledgeable. He answered all my questions that I needed, that I didn't get from some of the other warranty companies. The best thing I like of all is that I'm not locked into anything. It's not a term contract. It's a month-to-month, so I can decide to stop it at any time. The sign-up was pretty easy. They made it simple for me to choose. They have a few plans to choose from and the plan that I chose was best suited for my needs.

I had a horrible experience. As a matter of fact, I'm trying to get my money back right now because Carchex drew another payment out of my checkbook. I canceled it in January, and they drew the payment out two days ago. I've been trying to get ahold of them, but you gotta wait on the phone for 15 minutes. When I took my car in to have it fixed, the garage said that the fuel pump was bad. The Carchex claim agent went over there and said the compression test was not right. My mechanic said, “I don't know what your guys are looking at, but I'm telling you, I'm looking at the diagnostics of this thing, and it is bad.” But they refused to pay for it.

The rep explained everything to me and sounded so sincere. He told me what I could expect from their company. I loved the plans they offered for my vehicle. The warranty is very valuable. I need to have my car insured for it to be able to be fixed when it needs to be fixed.

Signing up wasn't bad. But when I called to try to change my credit card, I got a bunch of **. The lady I was trying to explain to was rude, to say the least. When I asked for a manager, I got hung up on. When I called again, I got put on hold. I called later that evening and got somebody totally different. I got what I needed done.

I was checking different vendors and spoke to this gentleman from Carchex who I thought was very nice. The price seemed okay. I also liked the ability to drop any time I wanted to which was important to me. He talked me into two warranties and I agreed with him. I have Carchex on three cars now. The only thing that surprised me was I thought Carchex was the actual deliverer of the service, and that is not the case. It's another third party. That was a little disappointing that they didn't explain that to me clearly when they sold me the policy.

Purchasing the plan was very easy and easy to follow. The rep explained everything that I asked. The plans that they offered were perfectly suited for me, and the price was perfectly honest.

I was with another company and I had a bad experience. CARCHEX represented themselves a little bit better than the other company I researched on. They said they could probably do a little bit better job than what the other company represented. I gave them a try to see what they do. They offered a 30-day money back guarantee. If the plan that they offered doesn't fit what I'm looking for, I can get my money back. If something happens within that time frame, I can get my refund. The third party underwriter is the same company. People need to know that because they need to be transparent about it. If you're gonna say who you are, say who you are.

I told CARCHEX I didn't have the money right then and they understood. The rep was straight-up with me and friendly.

CARCHEX sounded better than the rest. They just told me what they had. And I felt more comfortable with them.

Once Carchex got in touch with me, it was good and it went quickly. It said, “Get an instant quote.” But I was doing it late at night so they didn't call me until midday the next day. I didn't realize it was gonna be somebody had to call me. I thought I was going to be able to just get a quote online. But they recommended me their highest service first and that was the one I was looking at.

Signing up with CARCHEX was pretty easy and fast. The rep I talked to was very helpful. He was saying that I had just missed the holiday special, but then he said he was going to ask his boss if they could still do the special even though it was the day after the holiday. He got off the phone then he came back and offered me the $82 package.

The rep was thorough and convinced me to go with them. What I got wasn't the most expensive plan but it should give me a bit of protection that I needed.

The reps at CARCHEX were great. They gave me a quote of rates from last year instead of this year's new rates. They offered me the packages and I chose which one I wanted. I dealt with Jeff and he seemed like he was down-to-earth and a good person. The policy is extremely valuable to me right now with having a two-year old vehicle and if something happens to it, I need to be able to afford to fix it.