CARCHEX Reviews

I heard about Carchex, so I gave it a shot and tried to join. The rep was wonderful, and the coverage is good. I've gone over it and I like the coverage. I can give them an A-plus on that.

I used ChatGPT to give me the list of the top car warranty companies, and it gave me four of them, of which Carchex was one. Chat GPT gave me a comparison chart and also some customer feedback that was useful in my decision. However, the sign-up was a little more complex than I thought it was going to be. There was quite a bit of back and forth before we got to actually settle on me signing up. But they seemed to have the most complete package at the time.

Carchex kind of screwed me over. I didn't have my car around when I first signed up, so I just guessed the mileage, and I guessed way over, and I didn't realize. They never said to give them a follow-up or anything. They didn’t say I had to call back and give them the exact mileage. Something happened with my car, four months down the road. Then, when I had turned it in, they said, “It's only two miles over the mileage you gave us.” I said, “It couldn't be because I didn't drive 15 miles to get to the dealership.” I didn't realize that I had given them the wrong mileage, and it just never went anywhere. They didn't cover my car. They said it was, before I signed up. The guy looked at the notes and said he saw that. He said, “This is the estimate,” but they still wouldn't cover it. The guy said that he's seen in the notes that I told the guy, “I don't have the car. This is what I think it is.” Nothing came out of it. I just ended up having to pay out of pocket.

I bought a used vehicle. I wanted some type of assurance that I would not have to completely pay out of pocket if something happens. I went with Carchex and the customer experience signing up was excellent.

Very detailed review of repair claim. Was explained by customer service. Answered all my questions. I got a quick response through my email and a phone call. Adjuster response was very fast and the process was simple.

Carchex seems more comprehensive in its coverage, compared to other companies. Their reps were friendly as well. They were personable people, and seemed to really care about wanting to help get you into the right service plan. Signing up with them was a positive experience. The cost could always be improved. Everybody would always like a lower price these days.

I was with Carchex and I paid my money for several years, then when I had something wrong with my car, they refused to pay. I had a problem with the axle and they said that Mercedes was charging too much. They wanted to supply their own part and ship it into Mercedes, and mercedes would not accept it. They want to have their own part, and I don't blame them. Carchex was going through a lot of rigmarole, back and forth, and communicating with the dealer. Carchex wouldn't pay what they asked, so I canceled my membership. I was no longer interested in them. I went to somewhere else and paid from my pocket.

All tow trucks were busy that night, so we called Cierria Towing. They brought the flat bed tower, which I saw, thrilled…very professional as well! We were right by the tow truck trucking office too!!! They made our day!! Thank you.

Thank you CARCHEX for a great experience. The extended warranty claim was handled quickly and professionally with fast approval and no unnecessary delays. This made the entire process stress-free, and I am very satisfied with the outstanding service from CARCHEX.

Never purchased a warranty from this company. Because of a mistake that their agent made they voided my warranty and denied a $5000 claim!! Do not purchase a warranty through this company. You will regret it and it also took them a month to figure this whole mess out!!

Horrible company ever!!! They lie. Give you the run around! Inspectors take forever to inspect the car and then won’t use dealerships parts. Wants to ship parts out. They say 24 to 48 hours. It’s been 4 days!!!! Rental ran out and they won’t extend it! Stay away from this company at all costs!!!!! They wanted to cover it if I took it to a muffler company to do engine mounts and transmission mounts and they lied as to when the parts arrived at the dealership. Stay away from!!!!

CARCHEX is a scam. They deny all claims I purchased. The policy was sold to me as 25 days or 500 miles. They denied my claim and stating it's 25 days and 500 miles. This is pure scam. Do not sieve 1.00 I’m putting in a law suit and all recordings will be handled in court. I actually purchased two policy. Both claims denied.

2 years paying; due to government shutdown called to cancel and not have a deduction, that money was for my electric bill. Bobby from customer service offered to deferrer the month and pay the next and I accepted; two day later money is gone. Called back and Mariah said that can return the money if I agree to pay double the next. I complained saying I wasn’t told that. Her attitude was that they were trying to help and didn’t want the options. Requested my money back and cancellation and she said if cancel no money back or prorated month either, just hold the policy until the end of the month. Stay away from them!

It is a scam. Plain and simple. Stressful to get the full amount. Terrible CS and even the mechanic they recommended said they were always a problem to deal with. Forget the 100 deductible cost. I paid a fortune for a covered repair. It is the worst firm I ever dealt with. Unresponsive, a scam, thievery and a pain to deal with.

CarChex is a complete scam! I have been paying 169.99 a month on the best plan for my 2014 Audi Q5. My alternator was no longer charging my battery so it’s a done deal right! The adjuster who spoke to my mechanic said they will only pay $417.00 toward work that costs $2,228.00. And said they can give the parts! You would think they would replace it my genuine part with the same a German part. No! This pion said they can send in Japanese parts !!!! Are you kidding me ? Japanese parts in a German car ?! I was mortified! The adjuster is a complete idiot! When I call “Carchex” I have to go through all these different departments such as car shield and American Auto Shield! So guess what! Carchex sells you the extended warranty but it’s American Auto shield that is the underwriter for the contract! A complete scam.

Buyer Beware, the extended service contract provided to me back in 2021 is absolutely worthless. I paid over 4K for nothing. Both times I filed a claim, the administrator refused to pay the market labor rate. SAVE YOUR MONEY and pay out of pocket if the need arises.

I bought a premium product with a $100 deductible. My son's Nissan has had some problems with the check engine light and we have taken it in to the Nissan dealer to get repairs. The Nissan rep has said that he has experienced long delays in getting approval for parts, which in turn delays the return of the car to us. And when parts finally get approved, I still pay several hundred dollars out of pocket for parts that meet their quality standards. I would have been better off never getting the policy and just paying for the repairs. Also, I contacted two CarChex reps and never heard a word back.

I have a 2015 BMW 428I with just over 120k. The 1st time that I used the policy after 8 months and paying $180 a month was for a battery and suspension. Only gave me $100 for a $600 battery and didn't cover the suspension stating that I had a leak that caused the issue with the suspension. But I gave them another shot. Low beam head light $485 didn't cover that are the Struts stating that the struts was cause by a drop in the car. What the? The BMW dealer in Dallas Texas stated it was from hitting a pothole and one in the back not covered as well.

Do not, I repeat, do not pay your money for the extended warranty for Carchex. I'm going to tell you how they just done me. I got a Dodge Challenger. I had the car for 3 years, no problems until recently my a/c started to blow hot and I also somehow got a hole in my tank. Call them, they said take it to the repair shop of my choice. I decided to take it to the dealership. My car been at the dealership for 2 weeks waiting to get fixed. They call me today 6/20/2025 and declined everything. Remind you my a/c and fuel tank is covered under the warranty. So my advice to anyone thinking about getting the extended warranty thru carchex please do not waste your money on them. They will find any excuse not to fix your car. Take my advice. They just did it to me

Carchex had no issue taking my $2299 for an extended warranty on my 2019 F350. It now has an oil leak on the upper oil pan. A very reputable repair shop has said it is leaking, as well as a local Ford dealer, and Carchex has denied the claim stating it is "seepage" and not a verified leak. Repair shops both state it needs to be repaired to avoid further damage. Would not buy another extended warranty as this is how claims are denied so will pay the $3500 out of pocket to get the truck fixed.

I can’t express how disappointed I am with your company. Please review claim #**. First, I completely agree with your decision not to cover the initial estimate; it was ridiculous. After much back and forth, you finally agreed to pay for the cylinder head replacement, but again, at your costs. While the dealership covered the majority of the costs, I was still left with a bill of $2,076 that I had to pay to retrieve my car. I thought I was paying for a warranty to avoid these out-of-pocket expenses. Now, I am trying to get my thermostat fixed, and you are still denying the claim.

I'm not going to go into a long, super-detailed account of what happened with this, um, "company." The important thing to do is to just take into account all of the one-star reviews. 99 percent of all complaints are all centered around this, um, "company," not paying when claims are made. It doesn't matter if the bogus plans they offer are silver, platinum, diamond, or 24 karat gold. The bottom line is that they are NOT going to pay when it's time to use auto repair services. So, my story is not unlike any of the others. I bought a policy. I tried to use the policy for repair. This lacking "company" balked at paying. I paid out of pocket for the repair, AND, apologized to the repair shop for having to deal with CARCHEX. (I had to do a revision of my review because I was sort of making personal insults. So, in light of having my submission read by other people who may make a bad decision and me being able to help, I removed my slightly naughty remarks.)

Took my 2013 F-250 Lariat into a good local shop for a few repairs. The shop called CARCHEX and told them about the repairs. They said they would send someone out to inspect. I had a bad uplift pump/ body mounts ball joint and drag link. This company didn’t want to pay the shop prices for OEM parts. They wanted to use internet crap cheap stuff and only would help with the uplift pump. I called customer service myself and talked but these people they are clueless! I paid for the best package but only got $500 into a $3800 bill.

Unethical and misleading advertising, from a fundamentally unethical company! When I purchased the policy, I asked the agent whether I could do any covered repairs at the dealership. The agent said "ABSOLUTELY!" What he did not tell me was that they will not approve original equipment (OEMs) or the labor rates of a typical dealership. They also "neglected" to let me know that they don't cover screws, hoses, and all sorts of auxiliary items that repair shops will not put back into the car in fear that they may fail.

Don't be fooled. They don't tell you that they only pay a portion of the cost for parts and labor. From that they subtract your deductible. On a 1650 bill, they paid 570. I had to pay upfront because they have a poor reputation with repair facilities with making payments or timely payments. Wish I'd known CarShield and CarChex are the same crooks.

Do not use this company. They won't cancel my policy/warranty even though I've asked them to multiple times. They won't stop charging my credit card when I asked them not to. They won't take me off auto-pay.

Not an absolute scam but you certainly do not receive what you expect from this company. Their sales pitch and website make it sound as though you can “pick any repair shop you want including the dealership”. Get an estimate for the work, call to gain approval, have the vehicle repaired and pay your deductible. Wrong. They rely on “national average repair rates and aftermarket parts costs”. What that means is that actually repairing your car will cost far more than their data shows. So you should be prepared for the program to cover maybe 50% of the cost before your deductible. For most repairs, you’d be better off if you simply saved the upfront cost of the warranty program and paid out of pocket for future repairs. Perhaps not a scam but certainly not as advertised on their webpage. Stay away.

They deceive. If repairs are needed, they will find a reason to refuse to pay for the repairs. If you terminate the contract, they do not return the full amount paid under the contract. If you haven’t used it, they still don’t pay. They count how long this contract lasted and calculate the money. They lie.

The experience has been fantastic! The staff was helpful and friendly. I would recommend them. Awesome customer service! Very good experience. ABSOLUTELY AMAZING!!!! Everything was done well at a reasonable price.

Strong customer service reputation. Very good experience. Awesome service. The staff was helpful and friendly. I would recommend them. Awesome customer service! Very good experience. Very satisfied and would use them again in the future.