CARCHEX Reviews

Rodney was great and very detailed with the contract.

My salesman was Robby **, and he was awesome. He was fun to talk to and he made everything so smooth and easy. I've Heard a lot about CARCHEX from friends.. And I must say the reviews are great.. I'm recommending it to everyone I know!!

Everyone I spoke with was very nice.

Respectful of my desires. Clear and fair.

It has been a pleasure working with Carchex. I felt as though I was a welcome customer and truly wanted.

Thank once again for reaching out to me and family for coverage!

Great attitude, polite, helpful!

He is very professional and courteous. It was a pleasure talking to him.

Kate made my buying experience excellent. If making a claim is half as enjoyable then this will be a great partnership. She made the terms and coverage easy to understand. She even went out of her way to help me find out that GMC had recalled a major component on my car. I want to deal with Kate for everything!

I had a very good experience with my representative. He wanted to create conversation and build a good relationship with those he was servicing, it appeared. I appreciated the Carfax, etc. credentials located on your website to guide me to a reputable company. I also appreciated his honesty regarding my credit card security.

Jeffery was excellent!!! GREAT SERVICE.

Customer service wasn't bad, but it wasn't great either. I'd say the pricing is a little high, and it would be nice to see the quotes online instead of having to wait for someone to call you.

The person who I talked to was courtesy and helpful to my needs.

I found my representative very to be helpful, and he made the process very easy. I love the service.

Customer service resource was simply terrific. No other warranty company provided the service that I needed.

Kenny was very helpful with the coverage. Thank you for the help.

It was a pleasure hearing Mr. ** explaining the process to acquire a warranty extension added to my newly acquired vehicle. Makes me feel cared for. Thank you for such wonderful attention. Looking forward to dealing with your company for this matter.

I called and ordered an inspection through CARCHEX on Monday 7/20 and was told it would be complete in 2-3 business days. I had to follow up with them on that Wednesday as my dealer hadn't heard from them. While speaking with the customer service representative, who was extremely rude, she told me they only had a fax number for the dealer. After correcting the information, I asked her why they didn't call me back to correct the issue and she became extremely short with me and only responded "we will update the inspector with the new number".

Ms. ** was very helpful and professional in every way, she explained my policy and answered any questions I had about my coverage.

I usually don't purchase stuff by phone. The sales persons (Joseph **) really knew his stuff. Every concern and question I had he was able to answer. Usually they just have a script that they read to you, but this guy was talking to me like a friend would. I had heard of the company before and at first I was apprehensive, but Joseph really sold it for it. What a pleasant experience and the coverage is great too.

Auto Warranty Titanium Package 60,000 miles. Representative online was courteous and kept in touch with me via phone and online quotes for 2 months until I was ready to purchase package. He answered all of questions promptly and courteously. I did contact other auto warranty companies online and no other company ever called or emailed me a quote. I am very impressed with the customer service of this company.

I called your center just to inquire about some warranty options and was very pleased with the service I received from Roosevelt. He was wonderful to work with. I appreciate how he explained all of the options to me. I would recommend Roosevelt to anyone and everyone.

James ** was great during the sale but shows no concern after. He neither answers messages or phone calls. In fact I am waiting for him to acknowledge my mileage correction and send me an updated brochure and that has not yet happened. If I don't get a reply within the next 24 hours, I will take my business elsewhere. I don't like feeling like a second class citizen.

I am very happy with my experience with CARCHEX. Dave was very helpful, courteous and patient with me. I would them a very high recommendation to anyone.

Agent Philo was very helpful and polite and knowledgeable of what I needed.

I must say Mr. Ira ** was awesome explaining to me about this policy.

Excellent experience. Plans explained in detail. No high pressure. Jefferson ** initiated and handled the transaction very professionally. Went with Carchex because of its A+ BBB rating. Just signed up so I cannot comment on claim handling aspects, but BBB's customer reviews were good.

Jason was very polite. I was very happy with his character... I was drinking the first time he call me. I ask for him to call back and he did.

Sharon ** took care of problem promptly. Thank you!

Joseph was a big help. The first representative who assisted me did not take my account information down correctly and caused the warranty coverage to never begin. Joseph straightened the issue out and then applied the coupon still.

Aloha. I had problem with auto pay acc. as Grandson lost card and I had to change #. Forgot I had auto pay. I received a letter from you a week before due. I called everyday and was switched to financial dept. I was put on hold for over 45 min every time till I hung up. Then Rodney called. I was ready to just cancel. What if I had a car repair company calling you? Do you think they would wait? Rodney reassured me you were a good company. Rodney was so understanding, helped me get it done fast, as I was late for an appt. He made sure he took a deep breath and read me all the required stuff as clearly and fast as he could and made sure I understood, and would make sure I did.

I thought your sales person, Ken ** was knowledgeable about the product he was selling. I purchased the warranty but felt the price was way too high and then to add to my financial discomfort the warranty doesn't even start for 30 days or 1000 miles after I said "yes I'm buying." I live on a fixed income so paying the high cost for the product doesn't sit too well.

The salesman Mr ** is a very professional guy. I highly recommend him across the board in what he says and does. He's very patient. Again, very professional and very knowledgeable about the business he does and he very understanding in explainable about what are you getting and what you to expect. Again, Mr ** hats off to you young man and may God bless you on this journey. You have a great future ahead of you.

Very good customer service experience.

Excellent experience. Dan explained everything thoroughly and took the time to help me understand the value in the warranty.

I have spoke to the lady, she said that she will send me a package and it's been how many days I haven't got nothing. What is the hold up?

Kenny **: Hands down he is the best I have ever worked with. This is the 3rd car that I bought an aftermarket warranty for. He is very knowledgeable and honest. Fast responses. You won't be disappointed with his services. His # is ** carchex ext **.

Purchased air filter. I am very pleased with the ease of this transaction.

The agent was very helpful, courteous and very knowledgeable. Making sure all my questions are answered accurately without sugarcoating anything. I hope that if ever something goes wrong that the claim process is as good as the sale part.

I am pleased with the response to my request for auto repair over the computer. I still would like to know what the tax is on the monthly payments?

I'm completely impressed with your company and how quick I received a budget friendly quote! I'm excited about the loyalty program. Kudos to Terence ** for being patient, courteous, answering all of my questions and making this an easy, professional, and fun experience! I will most definitely recommend this company to friends and family!

** was outstanding and very thorough. His follow up was impeccable and made the difference in my selecting Carchex over Endurance even though Endurance was less expensive for equal coverage.

** was very helpful and guided us through for the best coverage. His demeanor and assistance was one of the factors for our purchase.

I would like to thank ** for being patience and very understanding with me. He never gave up on getting me started with a fair and reasonable plan that fit right into my budget. Thanks ** for everything and keep up the good work.

Car warranty. A great overall experience!

My experience was very satisfactory. The salesperson was very knowledgeable and understood what my needs were and fit me into the right plan. It was very easy to navigate the site. I would definitely recommend CARCHEX to family and friends.

My customer care agent named **. I call him that because he really did an outstanding job of taking care of me and making me feel comfortable in purchasing the warranty for my car!!! For the price and the customer service, Carchex is the BEST!!!

** was very professional, diligent and patient. He offered me several plans and worked with me to find one I could comfortably afford. He was persistent without being pushy and very respectful and a pleasure to work with. I highly recommend him.

My previous contract was through Ford Motor. Unbeknownst to me the contract had expired 3 days before my air conditioner stopped working. Repair cost $894.14. I had received no notice the warranty was expiring. The dealership attitude was, "Sorry about your luck". ** with Carchex listened patiently to my tirade then graciously helped me pick out a suitable plan. He was professional as well as personable. It was a good experience dealing with ** and Carchex.

My agent ** was very informative and clear in everything, making it very easy for me. I can tell he loves what he does just by the way he refer to the company and the numbers of people that are satisfied. He didn't have no problem repeating and explaining things to me that have a little problem with the language. Also he make sure he gave me all his information in case I have any future problems.

I received great, professional customer service with ** as I purchased an extended warranty for my 2008 CLS550 Mercedes!

Easy great service.

I contacted CARCHEX and ** was assigned to me. I have to tell you, ** was amazing. He was patient with me and answered all my questions promptly. He supplied me with a copy of the policy that I was anticipating purchasing. I took the policy to my dealership and had them look it over as well as telling me any problems they had with CARCHEX which were none. I got back in touch with ** and we set up my purchase. As I said, ** is amazing.

It's a great warranty. I will recommend this to anyone.

My agent ** did a great job helping me. What I would have liked to have is a place where I could view the available coverage before making any decisions. What I had to go on was what I was being told. Then having to make that decision right then and make the first payment was a little unsettling. I hope I have not made a mistake by purchasing this contract. There is no way for me to preview what I am buying.

Thank you for all the great help insuring that my vehicle will be around for the long haul! Your service was very complete and very helpful! Easy to get signed up. I was dreading having to go through this process when my other warranty ran out but it was really easy! Thanks.

Before I even completed the request for a quote my phone was ringing... Freaky fast response. Your representative was never pushy, just stated the facts and answered my questions. Price was half of what VW dealership quoted. How could I say no?

Good communication. Your representative was quite knowledgeable.

Haven't had the chance or needed to use the warranty. But hope it's not a big hassle when or if I do use it.

My sales rep ** was very prompt in getting me to sign up for coverage. Now I find myself with 2 insurance policies which I don't need. I would be most happy to entertain your business, but ** was kind of "PUSHY" and I was tired after a days work. I guess my responsibility is to eliminate your policy after the first month. ** never returned my calls so I'll chalk off the first month's payment as "tuition". Please cancel the balance of my policy. I may contact you again when I decide to buy a new car.

I had the best experience with **. He was completely professional and well educated on the product (warranty). ** made my transaction run smoothly without any hiccups. He was patient with me while I got my father's information to process the payment to set up my warranty account. I am excited to have him as my personal account manager/agent. Keep up the great work **. ;)

I have spoken with **. He gave me a price and that is the price -- very happy. No down payment, which means Carchex is a serious company. Other companies want a downpayment??? 3 yrs or 36k miles. I know that I am in good hands. I have spoken with my Mercedes dealer and he also gave a good report. Well, I would like to thank all at Carchex.

My first telephone impression of the company reflected by Mr. ** was very favorable. He was courteous, to the point and informative in laying out the available options for my Extended Auto Service Warranty. I am waiting for the welcome package in the mail which was sent out, hopefully it will arrive next week. In looking over the contract, I am sure everything will be as he stated and the contract will continue as indicated for the next 3 years.

My setup was quick and easy.

I was very pleased with how the representative handled herself and was very professional. She took the time to repeat the information and explain the program in its entirety. I would recommend Carchex to anyone looking for auto warranties.

I feel ** helped out a great deal. I think the service as it was presented to me was wonderful and a big relief.

After having a previous BMW which I purchased an extended warranty on and never used (I only had one problem on that vehicle which was not covered by the warranty) I was debating whether or not I really needed an extended warranty on my 2008 BMW 335i after the factory warranty expired. After reading other owners experiences I decided it was best to purchase the extended warranty and after a lot of research online and comparing price/coverage/reviews, I decided to go with CARCHEX.

Spencer from CARCHEX helped me for claim I was refunded for $218. I hope in future i don't go into so much hassles as the reason I bought CARCHEX was hassle free and peace of mind.

I usually do not write reviews or complaints. I believe that Karma is the best solution in bad business situations that will correct itself out in get bad in - get bad out sort of matter. Nevertheless, this is one of those instances where one has to stand up and say something. I have purchased the extended car warranty from Carchex. Before my current warranty expired I did some research and it sounded like I found a good deal. I am the kind of customer that would rather pay a bit more to get exceptional service than pay less and receive average. In this case the price wasn’t cheap but wasn’t expensive compared to the other companies when it came to package deals - 3 years, 4800 miles covered, and just over $6000.

Had a small knock at start up, went away when engine reached operating temperature. Took my car to Napleton Hyundai in West Palm Beach. They diagnosed as bad crankshaft bearings. Napleton took care of everything - no problems. Had a loaner through the entire repair. Total cost to me was $100 defy cable. Current warranty about to expire, going to take out another policy. Well worth the cost. It looks like people who gave bad reviews tried to use policy as soon as they took it out and were denied as pre-existing problem, make sense to me.

On or about August 28, 2014, I purchased Extended Vehicle Protection for a used 2004 Volvo S80 from A. **, a representative of the company. I've never purchased a warranty for a used car previously assuming that the system was rigged and major claims were likely never paid. My dealings with Carchex have confirmed by belief. The Vehicle Protection program provided that no claim was valid until the automobile was driven 1000 miles and 30 days had passed. Within that time period, I had to replace my radiator at a cost of $500 for which no claim was filed because I hadn't yet satisfied the warranty waiting period.

I have purchased the auto extended warranty from Carchex one year ago. This is my first time actually having to use the warranty because of a transmission leak and oil leak. Based on the service level agreement and coverage, they are to cover all items that are not wear and tear. The total hours to repair the vehicle are 6.2 hours and Carchex only approved for 3.9 hours. Their explanation is they go by their standard national repair booking for this type of job, and not by the Manufacturer repair hour. I have a BMW, and how are they compare a Japanese or American vehicle repair time to a more sophisticated vehicle? I am now forced to pay the extra 2.3 hours or else I have to take the vehicle to a local mechanic for repair. During the contract signage process, I was informed by the salesperson that I am allowed to take the vehicle to any mechanic including dealer, and they will honor the type of repair as long as it is not wear and tear. Carchex had violate and breach the services contract agreement. I am now stuck almost half of the repair cost that Carchex supposed to pay. The Carchex salesperson told me one story, and in reality is a different story.

I bought a used 2003 Durango with 133k miles on it from my sister that was in good running condition. I immediately purchased a CarChex Warranty the following day. About a month and a half later I had the truck in for a tune up and oil change. The Mechanic at the small shop I took it to noticed a noise coming from the engine he didn't like. I asked him to investigate it and he said that the Head needed to be machined that there was a problem with the valve seat position. I asked him to fix it and he said $1100.00. I called Carchex, they denied the claim, said it was too soon, must be a preexisting condition that caused it. so fine, I paid outta pocket.