CARCHEX

CARCHEX Reviews

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About CARCHEX

CARCHEX helps you purchase and maintain your car by offering various vehicle products, including extended auto warranties. Rather than offering its own plans, CARCHEX works with multiple third-party warranty providers. These vehicle service contracts cover repairs due to mechanical failures or malfunctions but not collisions. Plans also come with additional benefits like roadside assistance and towing.

    Pros & Cons

    Pros
    • Available in California
    • Partners with charities
    • Accepts high-mileage cars
    • Lower-cost plans available
    Cons
    • Doesn't cover exotic vehicles
    • Some contracts aren't renewable

    CARCHEX Reviews

    Stars Rating

    • 63%
    • 19%
    • 5%
    • 3%
    • 10%

    Popular Mentions

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      How do I know I can trust these reviews about CARCHEX ?
      • 4,477,293 reviews on ConsumerAffairs are verified.
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      • Our moderators read all reviews to verify quality and helpfulness.
      Page 24 Reviews 4235 - 4435
      Verified purchase
      Punctuality & Speed

      Reviewed July 7, 2015

      Kenny **: Hands down he is the best I have ever worked with. This is the 3rd car that I bought an aftermarket warranty for. He is very knowledgeable and honest. Fast responses. You won't be disappointed with his services. His # is ** carchex ext **.

      Verified purchase

      Reviewed July 7, 2015

      Purchased air filter. I am very pleased with the ease of this transaction.

      Verified purchase

      Reviewed July 7, 2015

      The agent was very helpful, courteous and very knowledgeable. Making sure all my questions are answered accurately without sugarcoating anything. I hope that if ever something goes wrong that the claim process is as good as the sale part.

      Verified purchase
      Customer Service

      Reviewed July 6, 2015

      I am pleased with the response to my request for auto repair over the computer. I still would like to know what the tax is on the monthly payments?

      CARCHEX
      CARCHEX
      Pinned
      Hello Mr. Junkman,

      I'm sorry to hear you still have some questions regarding the policy. I'll reach out to you now and help get you squared away. Thanks! - Sharon Resnick

      Verified purchase
      Customer ServicePricePunctuality & Speed

      Reviewed July 6, 2015

      I'm completely impressed with your company and how quick I received a budget friendly quote! I'm excited about the loyalty program. Kudos to Terence ** for being patient, courteous, answering all of my questions and making this an easy, professional, and fun experience! I will most definitely recommend this company to friends and family!

      Verified purchase
      CoveragePrice

      Reviewed July 1, 2015

      ** was outstanding and very thorough. His follow up was impeccable and made the difference in my selecting Carchex over Endurance even though Endurance was less expensive for equal coverage.

      Verified purchase
      Coverage

      Reviewed June 30, 2015

      ** was very helpful and guided us through for the best coverage. His demeanor and assistance was one of the factors for our purchase.

      Verified purchase

      Reviewed June 30, 2015

      I would like to thank ** for being patience and very understanding with me. He never gave up on getting me started with a fair and reasonable plan that fit right into my budget. Thanks ** for everything and keep up the good work.

      Verified purchase

      Reviewed June 30, 2015

      Car warranty. A great overall experience!

      Verified purchase

      Reviewed June 30, 2015

      My experience was very satisfactory. The salesperson was very knowledgeable and understood what my needs were and fit me into the right plan. It was very easy to navigate the site. I would definitely recommend CARCHEX to family and friends.

      Verified purchase
      Customer ServicePrice

      Reviewed June 27, 2015

      My customer care agent named **. I call him that because he really did an outstanding job of taking care of me and making me feel comfortable in purchasing the warranty for my car!!! For the price and the customer service, Carchex is the BEST!!!

      Verified purchase

      Reviewed June 26, 2015

      ** was very professional, diligent and patient. He offered me several plans and worked with me to find one I could comfortably afford. He was persistent without being pushy and very respectful and a pleasure to work with. I highly recommend him.

      Verified purchase
      TechPrice

      Reviewed June 26, 2015

      My previous contract was through Ford Motor. Unbeknownst to me the contract had expired 3 days before my air conditioner stopped working. Repair cost $894.14. I had received no notice the warranty was expiring. The dealership attitude was, "Sorry about your luck". ** with Carchex listened patiently to my tirade then graciously helped me pick out a suitable plan. He was professional as well as personable. It was a good experience dealing with ** and Carchex.

      Verified purchase

      Reviewed June 26, 2015

      My agent ** was very informative and clear in everything, making it very easy for me. I can tell he loves what he does just by the way he refer to the company and the numbers of people that are satisfied. He didn't have no problem repeating and explaining things to me that have a little problem with the language. Also he make sure he gave me all his information in case I have any future problems.

      Verified purchase
      Customer Service

      Reviewed June 26, 2015

      I received great, professional customer service with ** as I purchased an extended warranty for my 2008 CLS550 Mercedes!

      Verified purchase

      Reviewed June 25, 2015

      Easy great service.

      Verified purchase
      Punctuality & Speed

      Reviewed June 25, 2015

      I contacted CARCHEX and ** was assigned to me. I have to tell you, ** was amazing. He was patient with me and answered all my questions promptly. He supplied me with a copy of the policy that I was anticipating purchasing. I took the policy to my dealership and had them look it over as well as telling me any problems they had with CARCHEX which were none. I got back in touch with ** and we set up my purchase. As I said, ** is amazing.

      Verified purchase

      Reviewed June 24, 2015

      It's a great warranty. I will recommend this to anyone.

      Verified purchase
      Coverage

      Reviewed June 20, 2015

      My agent ** did a great job helping me. What I would have liked to have is a place where I could view the available coverage before making any decisions. What I had to go on was what I was being told. Then having to make that decision right then and make the first payment was a little unsettling. I hope I have not made a mistake by purchasing this contract. There is no way for me to preview what I am buying.

      Verified purchase

      Reviewed June 19, 2015

      Thank you for all the great help insuring that my vehicle will be around for the long haul! Your service was very complete and very helpful! Easy to get signed up. I was dreading having to go through this process when my other warranty ran out but it was really easy! Thanks.

      Verified purchase
      Customer Service

      Reviewed June 19, 2015

      Before I even completed the request for a quote my phone was ringing... Freaky fast response. Your representative was never pushy, just stated the facts and answered my questions. Price was half of what VW dealership quoted. How could I say no?

      Verified purchase
      Customer Service

      Reviewed June 18, 2015

      Good communication. Your representative was quite knowledgeable.

      Verified purchase

      Reviewed June 17, 2015

      Haven't had the chance or needed to use the warranty. But hope it's not a big hassle when or if I do use it.

      Verified purchase
      Customer ServiceCoverage

      Reviewed June 13, 2015

      My sales rep ** was very prompt in getting me to sign up for coverage. Now I find myself with 2 insurance policies which I don't need. I would be most happy to entertain your business, but ** was kind of "PUSHY" and I was tired after a days work. I guess my responsibility is to eliminate your policy after the first month. ** never returned my calls so I'll chalk off the first month's payment as "tuition". Please cancel the balance of my policy. I may contact you again when I decide to buy a new car.

      Verified purchase

      Reviewed June 12, 2015

      I had the best experience with **. He was completely professional and well educated on the product (warranty). ** made my transaction run smoothly without any hiccups. He was patient with me while I got my father's information to process the payment to set up my warranty account. I am excited to have him as my personal account manager/agent. Keep up the great work **. ;)

      Verified purchase
      TechPrice

      Reviewed June 12, 2015

      I have spoken with **. He gave me a price and that is the price -- very happy. No down payment, which means Carchex is a serious company. Other companies want a downpayment??? 3 yrs or 36k miles. I know that I am in good hands. I have spoken with my Mercedes dealer and he also gave a good report. Well, I would like to thank all at Carchex.

      Verified purchase
      Customer Service

      Reviewed June 12, 2015

      My first telephone impression of the company reflected by Mr. ** was very favorable. He was courteous, to the point and informative in laying out the available options for my Extended Auto Service Warranty. I am waiting for the welcome package in the mail which was sent out, hopefully it will arrive next week. In looking over the contract, I am sure everything will be as he stated and the contract will continue as indicated for the next 3 years.

      Verified purchase
      Punctuality & Speed

      Reviewed June 12, 2015

      My setup was quick and easy.

      Verified purchase

      Reviewed June 11, 2015

      I was very pleased with how the representative handled herself and was very professional. She took the time to repeat the information and explain the program in its entirety. I would recommend Carchex to anyone looking for auto warranties.

      Verified purchase

      Reviewed June 11, 2015

      I feel ** helped out a great deal. I think the service as it was presented to me was wonderful and a big relief.

      CoverageTechPrice

      Reviewed May 20, 2015

      After having a previous BMW which I purchased an extended warranty on and never used (I only had one problem on that vehicle which was not covered by the warranty) I was debating whether or not I really needed an extended warranty on my 2008 BMW 335i after the factory warranty expired. After reading other owners experiences I decided it was best to purchase the extended warranty and after a lot of research online and comparing price/coverage/reviews, I decided to go with CARCHEX.

      The warranty was not cheap but I purchased the 5 year/up to 100,000 mile warranty and was extremely thankful that I did. As much as I loved the car and as fun as it was to drive, the car ended up being a nightmare when it came to repairs. I had a number of high expense repairs (AC compressor unit, leaking fuel injectors, cracking/worn strut mounts etc) that were all covered by CARCHEX. I took my car to the local BMW dealer for every repair and they dealt directly with CARCHEX without me having to do any leg work. The amount of money I saved by having the warranty more than covered 3-4 times the cost of the warranty. I would certainly purchase a warranty again from them as long as the coverage is the same, especially if I were to own another German or high repair cost vehicle.

      manish increased rating by 1 star.
      CoverageTech
      After a positive interaction with CARCHEX, manish increased their star rating on April 24, 2015.

      Updated review: April 24, 2015

      Spencer from CARCHEX helped me for claim I was refunded for $218. I hope in future i don't go into so much hassles as the reason I bought CARCHEX was hassle free and peace of mind.

      Original Review: March 24, 2015

      When I bought Carchex 2 yrs back they said they cover my Honda Odyssey automatic doors. ** said whatever part is not mentioned in exclusionary coverage is covered. Yesterday Mar 23 2015 I went to dealer for my automatic door not closing. They diagnosed central roller is worn out . They called Assurant. They asked, cost dealer said 70.16$. They said they will give 53.97$ then later they put on hold and said they don’t cover saying body part, and section 13 of contract. As matter of fact its not mentioned in section 13. Then today Mar 24 2015 I called Assurant. They said repair facility mentioned roller is plastic part, hence not covered.

      This is ridiculous can automatic door or power windows work without roller? And all vehicles have roller made of plastic. This guys are fraud. I paid around 2100$ for this warranty. I repent over it as I listened to ** and cancelled Honda warranty and bought this crap. As matter of fact Honda cover this roller as part of warranty. I feel very cheated and nowhere to go as I have lost my money.

      Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedRefunds & Payouts

      Reviewed March 17, 2015

      I usually do not write reviews or complaints. I believe that Karma is the best solution in bad business situations that will correct itself out in get bad in - get bad out sort of matter. Nevertheless, this is one of those instances where one has to stand up and say something. I have purchased the extended car warranty from Carchex. Before my current warranty expired I did some research and it sounded like I found a good deal. I am the kind of customer that would rather pay a bit more to get exceptional service than pay less and receive average. In this case the price wasn’t cheap but wasn’t expensive compared to the other companies when it came to package deals - 3 years, 4800 miles covered, and just over $6000.

      I have to mention that I have an Audi S5 2009, which is a German sport oriented coupe that I take to certified dealer for the repairs. There I have a certified car advisor that knows the history of my vehicle repairs and takes a great care of me as a valued customer. Granted, this costs pretty penny, but, that’s why I have purchased an extended warranty with the cost of just over $6000. Furthermore I have been customizing cars for over 10 years now. Therefore one could say that I am not a typical customer that knows nothing of mechanical works.

      Right, as I was, before purchasing the warranty I have contacted the Carchex and spoke to their rep. Then let my car advisor speak to them describing the car history and what we would need from the car warranty. The other words we were thorough when it came to coverage and what’s being covered. After the phone call all was determined and compared to the in house dealer warranty by me and my advisor, which turned out to have the same attributes in the package yet was $2000 higher in the price. Making our selection simple - Carchex and they’re the second from the top package, that Carchex rep just described to us on the phone. In the description of the package Carchex rep assured us that all mentioned by my car advisor mechanical issues will be taken care off. All sounded dandy and I gave my credit number for purchase.

      Two months later I have taken my car for service and engine check light. I got more then I expected in the repair estimate, but not to worry - I have a brand new save proof Carchex warranty! I was wrong. What I did have, in fact, was a bill that wasn’t going to be covered by Carchex. As we found out after my advisor called in the repair to Carchex. Among few things that were wrong and needed fixing was fuel injectors, that previously were malfunctioning and were replaced a year in a half ago. Granted, all eight of them were malfunctioning now. And were costing a lot to repair. Among other repairs was an oil leek with replacement of valve cover and oil pan gasket as well as damaged bottom car cover with exposed positive cable that needed to be replaced: SUB TOTAL $6,073.75.

      None, not even an oil leak was covered by this warranty. This didn’t make any sense, since we went over the details of the arrangement and my advisor was on the phone describing all the possible details needed of coverage as I was standing right next to him listening to the conversation before purchasing this warranty. Among which were fuel injectors, specifically! I phoned in the company and, as I now know from other screwed customers, I was given a run around of transfer calls, office hour closings early and so on. Finally, as my car has been in the shop for close to one week, I have reached the right person in customer department. She assured me, that it was impossible that their rep would promise us the repairs that now are not covered by the warranty. Granted, of course, I insisted that they should double check.

      Since I wasn’t the one inquiring but rather my certified car advisor, as I was standing next to him listening, who made sure he went over all the possible fixes that we might need before selecting and purchasing the package. Then, to clarify, I made a conference call between the customer service rep and my car advisor, who backed up my story and advocated on his behalf that he did, in fact, went over the fixes that were now are not covered somehow. To that we got a series of disagreements from Carchex and promises that they will listen to their recordings of the phone conversations between their rep and my car advisor and will get back to us.

      Final chapter. After few days I got in touch with a customer rep who wasn’t sounding very sure for some reason. As it was, she brought bad news - the Carchex would not cover the repairs, however, they were willing to issue me a full refund which after two months of services was not much. When I asked why my claim wasn’t covered, the very same story was given - the package does not cover these repairs.

      When I asked if they listened to the recording of their rep promising us the repairs that are not covered by the package - “Yes, we did”, I heard in reply. “And, what did the recording said? Can my car advisor and I listen to it?” I asked. Your advisor, “No, you as a customer can. Please hold.” Moments later, after being on hold “We can not release that information.” I was in disbelief. “What do you mean?” I almost raised my voice. “Moments ago you said I can listen to the recording and now you saying I can’t?” “Yes, the best we can do is to refund your money. We will only release the recording if there is a subpoena to court.”

      Second instant happened as my car was still at the shop and mechanics discovered that my intake manifold needed to be replaced. It was spelled out clearly that this part was covered under my contract in their pamphlet that I received in the mail. So finally I got their rep to come over to dealership evaluate the repair. This time I got denied due to having after market springs on my car. So you understand - I GOT DENIED IN WARRANTY ON MY ENGINE BECAUSE MY SUSPENSION WAS LOWERED! I’ve different cars that have been modified with dealer warranties, but even they have been reasonable and never denied me of coverage that are not related to modified part of the car. Long story short - I paid close to $10.000.00 in repairs. This company doesn’t do a good business. They are in the business to screw people.

      Verified purchase
      CoveragePrice

      Reviewed Feb. 18, 2015

      Had a small knock at start up, went away when engine reached operating temperature. Took my car to Napleton Hyundai in West Palm Beach. They diagnosed as bad crankshaft bearings. Napleton took care of everything - no problems. Had a loaner through the entire repair. Total cost to me was $100 defy cable. Current warranty about to expire, going to take out another policy. Well worth the cost. It looks like people who gave bad reviews tried to use policy as soon as they took it out and were denied as pre-existing problem, make sense to me.

      Verified purchase
      Customer ServiceClaims Handling

      Reviewed Dec. 15, 2014

      On or about August 28, 2014, I purchased Extended Vehicle Protection for a used 2004 Volvo S80 from A. **, a representative of the company. I've never purchased a warranty for a used car previously assuming that the system was rigged and major claims were likely never paid. My dealings with Carchex have confirmed by belief. The Vehicle Protection program provided that no claim was valid until the automobile was driven 1000 miles and 30 days had passed. Within that time period, I had to replace my radiator at a cost of $500 for which no claim was filed because I hadn't yet satisfied the warranty waiting period.

      After my waiting period was complete, on or about November 17, 2014, my red warning light came on in the vehicle. By the following morning I took the vehicle to Eagle Transmission in Dallas, TX for repair. Scott, the owner, tore down the transmission and, after a few days, was able to get a contract inspector for Carchex and Royal Wesco (claim processor for Carchex) to inspect the transmission. The claim was subsequently denied by Royal Wesco and Carchex on the basis that the problem was a preexisting condition. Scott, owner of Eagle Transmission for 20 years plus, stated in writing that 'there is no way to determine at what mileage the failure occurred or what caused the wear." The repair was subsequently made at my cost for $3300.00. I contacted Brian (Bryan?), a manager at Carchex and was told that he would assist me in arbitration. Subsequent emails and phone calls to A. ** and Brian (Bryan) around December 1, 2014 have not been answered by either party.

      TechPrice

      Reviewed Feb. 2, 2012

      I have purchased the auto extended warranty from Carchex one year ago. This is my first time actually having to use the warranty because of a transmission leak and oil leak. Based on the service level agreement and coverage, they are to cover all items that are not wear and tear. The total hours to repair the vehicle are 6.2 hours and Carchex only approved for 3.9 hours. Their explanation is they go by their standard national repair booking for this type of job, and not by the Manufacturer repair hour. I have a BMW, and how are they compare a Japanese or American vehicle repair time to a more sophisticated vehicle? I am now forced to pay the extra 2.3 hours or else I have to take the vehicle to a local mechanic for repair. During the contract signage process, I was informed by the salesperson that I am allowed to take the vehicle to any mechanic including dealer, and they will honor the type of repair as long as it is not wear and tear. Carchex had violate and breach the services contract agreement. I am now stuck almost half of the repair cost that Carchex supposed to pay. The Carchex salesperson told me one story, and in reality is a different story.

      Customer ServiceClaims HandlingCoveragePunctuality & Speed

      Reviewed Nov. 23, 2011

      I bought a used 2003 Durango with 133k miles on it from my sister that was in good running condition. I immediately purchased a CarChex Warranty the following day. About a month and a half later I had the truck in for a tune up and oil change. The Mechanic at the small shop I took it to noticed a noise coming from the engine he didn't like. I asked him to investigate it and he said that the Head needed to be machined that there was a problem with the valve seat position. I asked him to fix it and he said $1100.00. I called Carchex, they denied the claim, said it was too soon, must be a preexisting condition that caused it. so fine, I paid outta pocket.

      About a month later, I get another noise coming from the engine, but the truck is running fine. So I pack the family up and get on the road to NY to visit my parents. About 100 miles away, the truck starts to overheat. I quickly get off the highway and to a gas station so I can see what's going on. I had to have the truck towed, upper radiator hose busted. This time I send the truck to a Dodge dealership, figured it would be safer and since I have a warranty, I could trust that the repairs would be covered. How WRONG I was... The Motor is blown, fried piston. CarChex denied the claim, I ** and complain. They finally send an inspector out to look at the issue. He shows up, did a 5-min inspection and claims that once again, this was a preexisting condition. Actually he blamed it on lack of vehicle maintenance. He said that there was "sludge" in the motor and that was what caused the failure.

      I have service records for the past 3 years for their vehicle which include regular oil changes and fluids being flushed among other things. I feel like I have been mislead and ripped off by this company. All they ever have to say to deny a claim is that it was caused by a preexisting condition, and who can prove it otherwise. They had no problem accepting my down payment and monthly payments, but I can't even get them to cover the tow bill. I spoke with a supervisor on the phone and he had the nerve to tell me that whenever you buy a used vehicle even with a warranty, you are responsible for the repairs to that vehicle. I told him that was why I purchased a vehicle warranty. Apparently I was wrong. I filed a complaint with the BBB and Consumer Affairs. My father cancelled his contract with CarChex because of this. I will make sure that everyone knows what a crappy, unprofessional bunch of liars this company is.

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      CARCHEX Company Information

      Company Name:
      CARCHEX
      Company Type:
      Private
      Year Founded:
      1999
      Address:
      118 Shawan Road, Suite 210
      City:
      Baltimore
      State/Province:
      MD
      Postal Code:
      21030
      Country:
      United States
      Website:
      www.carchex.com

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