CARCHEX

My most recent issue was with my radiator. There was a belt that was bad and there are a couple of different things that they had to look into. I was without my vehicle for a week and I didn't have to pay for anything.

The rep was pretty helpful. During the signup process, there were no issues and there was no pressure.

I have a claim and it's not going so well. The car broke down on a Friday and Carchex couldn't find a tow truck for me that I didn't have to pay out-of-pocket over $100. I told them that I would try to figure out a tow truck or a way to get it there myself. I called back on Monday and said I'll just pay the 125. The lady that I talked to got me one for 85 so I only had to come out of pocket $10 for the tow truck. I had it towed to the dealership on Monday at 10 o'clock in the morning. The dealership said the issue was a timing belt and they told Carchex. The car dealership told me that Carchex said they have to send out an inspector. I called the warranty people to see where they were at with that and they said that they are waiting on a diagnosis. It's a bunch of confusion and I'm still without a car. It's my first time doing this and I don't know if this is typical.

Signing up was very easy. They got ahold of me right away. It was amazing. I put into the computer that I wanted to be contacted and in a matter of an hour, somebody was calling me. Everything has been as the rep said it would be.

It ended up being more expensive than I thought and the guy that talked to me wasn't really on the up and up. Then, when I tried to call and ask questions, I couldn't get anybody. I figured that if I'm having a problem trying to get to them to ask a question, then I would have a problem if I needed to file a claim. Also, my Toyota dealership does not accept Carchex. They have it posted on their doors. I cancelled within the window that they gave me that I could cancel.

I canceled because I had been paying my bill faithfully for three years and then when my car needed to go into the shop, my car sat at the shop for almost a whole month. I had to Uber and Lyft back and forth to church and to places. Every week, they kept telling me that the inspector had not been to the shop. I was waiting for them to approve the claim and they never got back to me. I felt like it was unfair. I made a complaint to them about it and nothing. Also, it was hard to get customer service on the phone. I sat on the phone with them forever. But when it came for them to take the money out, they were Johnny-on-the-spot.

The rep I talked to was super nice. He wasn't pushy and wasn't trying to sell me something. There are a couple of things about the plan that I got I'm not super happy with, but it's a good plan. If something goes wrong, they would take care of it. It's just the fact that it doesn't cover seals. I have a seal going bad and if I don't fix it, the engine is gonna go. My engine is covered, but I'm still responsible for changing the seals, which is the gasket. It's a $600 or $700 repair. But I get it. It's basic maintenance and I can't hold them responsible for basic maintenance.

The first the rep offered me was 30 months and 120 a month. I said I'd like 100 better and we had agreed on $100 a month and they were going to modify the schedule but I ended up with 120 something. That was my only issue.

CARCHEX offered me the best price and they offered me the best way to pay for it. Most of the companies wanted half down and then pay the other half over the next two months. Carchex said they could do it for over four months and takes just a quarter of it a month instead of having to have half of it down. At first I thought the rep was really pushy. I told him one day I have to talk to my wife about it and that if he calls me one more time, he will not sell me anything from CARCHEX. He changed his whole attitude. I called him back a week later or so and told him that we decided we're gonna go with CARCHEX. He asked if he could call me back the next day.

I had a policy with them that I canceled not too long into the policy, not even a month went by. It was $95 for the first month's payment and they said I would get a refund. My first payment was made on a Visa card that was a gift card and a refund would not be allowed towards a gift card. They said they would send a check in a couple of weeks but I never got the check. When I called back, I got transferred nine times and hung up on three times. Finally, they connected me to Zurich, who is the administrator of the plan, and they said they have nothing on file stating that the contract was ever canceled.

CARCHEX is worth looking into. I have a 2004 vehicle. My money is kind of funny now, but I can afford that. So, I rather pay that than get hit with a big bill that I can't afford. The rep was very knowledgeable and explained the program to me thoroughly. And I liked the price.

The CARCHEX reps I talked to were great and I was quite satisfied with the sign up process.

Signing up with CARCHEX was simple and sweet. But I have a complication with having my card on file and I don't know why my money has not been taken out of there yet. Other than that, I'm good and I got the contract in the mail. My vehicle is a 2010 and I got the PowerTrain Plus Gold with Roadside Assistance. I drive a lot, so having the policy is very valuable.

When I called CARCHEX, I signed up through the representative. Later, I was a member. The rep said something about bumper to bumper. I'll be covered after 45 days, I got 20,000 miles per year, and told me about the deductible. I couldn't afford the initial payment that he told me, so he broke it down into payments of 30. And I pay 118 a month. Go throughout the package and see which one best fit you.

The guy I spoke with at CARCHEX was so easy going and understanding. They had lots of options.

I filled out my information to get a quote and then Carchex contacted me fast. The guy I talked to was really nice and explained everything to me.

I talked to Michael and he was really trying to help me because I told him I'm on a fixed income. But I canceled because I couldn't afford it and I didn't like what they had to do and how long it's gonna take to get my money back. They said it was gonna take 30 to 45 days.

The rep I worked with was amazing. She took care of everything for me. She gave me guidance on what I needed to do. She was great in customer service. She guided me once I told her exactly what I have and what I needed.

I had a warranty with my old car through Carchex so I knew they were a legit company. It worked out well for that other car. I recently signed up with them again and they were good on the phone. The plan was perfect and just what I needed. I'm still in my 30-day waiting period and I'm happy with Carchex.

The process was smooth. There are quite a few options, but the plan prices seem reasonable. I went with the one that gave me the most protection for the longest time. I plan on having the car for a long time. If I'd have another car needing warranty, I'd use Carchex again.

Signing up was an easy process. The reps told me everything about it and what the different offers offer. Also, there really weren't any requirements. They just asked me how many miles I have on the car. Then I have to wait 1,000 miles or 30 days for the extended warranty to kick in. I do wish that I can talk to them to let them know that if they're going to offer an extended warranty, offer something that is affordable and also makes a difference to what can really help the person, because a lot of people are not rich.

I recently got Carchex and the rep was courteous and answered the questions that I needed right there.

When I signed up with Carchex, it was good. Not a whole lot of pressure like some of the other companies that I'd called. I was busy at the time and they told me, "Just whenever you're ready, let us know." Had a few follow-ups in between there and that was positive. They also offered good coverage.

The reps I spoke with were both polite and professional. They took care of my application over the phone.

I went with CARCHEX because of the financial aspects of it with my budget. Customer service seemed to do a good job of trying to accommodate me financially. CARCHEX has all the services that I was hoping for an extender warranty on my car. Hopefully, that won't change.

The customer service representative I spoke to was very knowledgeable about the product I purchased. He also made sure that I received the best offer possible. He was not pushy trying to sell me on the product that I was inquiring about which left me very comfortable in purchasing the product I chose.

I was looking at the paperwork that Carchex sent me and it does not add up to what they told me. They sent me the paperwork and it's 50,000 miles, which I do not agree with. I got to call back because I don't like being lied to and if I could get this straight, it'd be all right.

The rep who usually answers their phone is very pushy. He tries to push you into things and it's crazy. I recommended these two people to him and they called me and told me to not recommend them to Carchex anymore. They also told me that if I have any sense, I'll leave Carchex too. They said the rep was very nasty. I won't recommend anybody else to them because of that experience there with that guy.

I spoke to a real person and went over my options. He got me a quote and I'm very satisfied with the plan that was presented. All my questions were answered. The coverage gives me peace of mind.

I purchased a Warranty (Centennial Plan) on 11/26/21. I tried to use the warranty on an issue with my car regarding a failed “Window Motor” on March 10th, 2022. This is clearly covered under the Plan Coverage under Electrical components covered. I was sold on the premise that I can “Take your Vehicle to a licensed repair facility of Your Choice” which includes a dealer, that was confirmed since I take my car to the dealer for service.