CARCHEX Reviews

I purchased their Titanium plan which covered primarily bumper to bumper with $100 deductible. Was told can use any ASE or dealership for repairs. If you buy this plan, expect to pay out of pocket for much more than the deductible amount. They will lowball labor and parts prices. This plan through Carchex is administered by Royal Administration Services. I submitted two claims at different times. The first was for non working AC and a malfunction control arm. Total bill for both these repairs were $990.55 in which they paid only $517.59. Per the mechanic, they would only pay for a used aftermarket control arm part. I was told by the mechanic they could not warranty a used part, so I ended up paying out of pocket $472.96, well over the expected $100 deductible.

Enroll with Carchex and paid 5 months, my brake & ABS light came on my dash, Had my car look at by a license mechanic on his computer and the repair cost $4,000. Had my mechanic call the claims and he was told need to show cause? I paid my mechanic $130 to check my car. Also I talk to the claim and ask them email me what is needed? They say can't email me and I told them I'm not a mechanic and what else is needed? After 20 minute over the phone I decided to cancel my plan. My car 2008 LS 460 Lexus only $20,000 miles like new.

CARCHEX IS 100% PURE ***GARBAGE*** Please DO NOT GET THIS WARRANTY COMPANY!! I was a year into the policy and my A/C compressor went out. I filed a claim and once it got to the adjuster who supposed to pay for the claim they denied it! The adjusters will use every excuse to not pay the claim. I went to 3 different mechanics over a 30 day period including the dealership and everyone said the same thing that the A/C compressor was NOT WORKING AND THEY STILL KEPT DENYING THE CLAIM AND THE A/C compressor IS SUPPOSED TO BE COVERED ON MY POLICY.

I had purchased the platinum package for my Audi. After about 4 months after having my plan, my check engine came on and took it to one of the only places in this city that fixes European cars. It ended up being the factory turbo had went bad and needed replaced. This is a standard part for my car to have a turbo for the engine to run properly. I have been trying to contact Carchex several times to get reimbursed for this cost, but cannot get any help or response!

I keep paying and making payment after payment and so far NOTHING the salesperson promised would be covered has been. I was never sent a "welcome package". I'm not happy, I cannot access my coverage online and after reviewing recording of conversation with the salesman, I feel like I've been robbed. All of the things I felt were important to cover, ARE NOT!! I've paid 100s so far FOR NOTHING!! And WHAT A HASSLE! NO booklet with my plan, no "welcome package", just payment after payment. No thanks.

The service rep was very helpful and knowledgeable. Therefore this sale went well beyond my expectations. Of course, I haven't had an opportunity to use the services yet. If the servicing goes as well as this, I'll be happy to recommend this company. Even though, as of yet, I have been unable to download the contract.

The experience I had was very misleading. If my part stops working but get a piece of rust on it I’m not covered. So meaning even if rust is not the cause of the part breakdown just because the part has a rust stain they will not fix the part. All parts rust and still work fine. It has to be a manufacturer problem in order to get the part fixed but can’t have any rust on it whatsoever. I was also told that Jordan a customer service representative didn’t have a supervisor. She also stated that Carchex makes the auto payments which is false. Be careful what you sign up for.

I never bought vehicle and canceled contract within a few hours. Over the next month I called three more times and emailed twice to cancel and get my refund. Still waiting on it now but hopefully this was the last call. Very frustrating experience. I ended up purchasing a 2011 Chevy Cruze but I am very reluctant to get coverage with this past experience.

The website made it seem like CARCHEX was a scam at first. I called the number that it gave me and I got transferred to somebody in sales. Then they transferred me to the sales rep and he was asking if I was calling for this other company. When I told him that I was calling for CARCHEX, he told me to hold on. He put me on hold and he never came back. So, I hung up. Then I called back and that was when it was all legit.

The sales rep was very nice and answered all my questions. She was very detailed on how the process worked, what was covered and what was not. No one tried to sell me something that I wasn't looking for. She went through all the different products that they have. She told me what Carchex had for the specific amount and the best thing that was suitable for me according to what I was looking for. Then, she helped me compare one with the other. So, it was great.

I've had CARCHEX for three years and it's like 3,000 each time I renew it. It was basically 1,000 a year. During that three-year period, I had my car in the shop for something minor. This time was the second time that I've ever had the car in the shop while under CARCHEX and they gave the dealership a hard time. The dealership compromised labor and other things that the car needed. I asked the dealership if CARCHEX is paying less than normal compared to other extended warranty companies and the dealership said that CARCHEX is paying less. That really irritates me because I just signed up with them for another year. Had I known this problem was gonna exist, I would have picked another company. I'm very disappointed that I signed up with them for another three years.

The interaction with the rep was great when I signed up with Carchex. I have the highest plan with them but I hope I never have to use it. I got a Cadillac and the transmission fluid may be changed at 50,000 miles. I’m concerned that it says in the contract that you have to change the transmission fluid every 24,000 miles and if I don’t, that’s a reason for a denial in repairing it. So, that's a conflict of interest with what the factory warranty may be.

People should make sure they know what they're getting in their plan to know what's covered for their vehicle. When I spoke to the Carchex rep, he said my deductible would be $100, but once I got my documentation in my email, it said my deductible was 200. I had to call back for Carchex to change it. It was weird that I got something totally different than what we spoke about, but other than that, my experience was good.

The people that I dealt with were great. They were willing to work with me as far as the cost and they explained the coverage. They were nice people and friendly.

There was an ad on Facebook for CARCHEX and I clicked on it. They didn't call me and aggravate me with a bunch of promotional calls. There's this one company that is a very prominent name and they aggravate people so badly with calls that I decided a long time ago I wouldn't buy their product if it was the only one on earth. I called the CARCHEX phone number and was connected to someone who was very helpful.

I have not gotten info from Carchex since my first call. I get an email from MEPCO wanting me to set up account. It contains no info from our communication. It gives info on what they will do with MY info. I do not establish auto-pay without knowing the billing amount! If this is not resolved within 4 business days - I'll take my business elsewhere.

The CARCHEX lady that I spoke to gave me an extended discount per month. I got towing and roadside assistance with the program that I signed up with and I would tell a friend to check out CARCHEX because it's better safe than sorry. And it is very affordable at around $3.50 a day. People spend that on candy and cigarettes, so you might as well spend it on something that you are going to need that benefits you.

When I talked to Carchex, the rep seemed to know what he was talking about. He was polite. But it was a little high-pressure sales. It was like a timeshare-type thing. I was really thinking of almost not doing it because of that. They told me, "Would you sign up today if I could get my boss to agree to this? Well, let me go talk to him." Right there, I almost hung up. But it was something I was interested in, so I didn't. Carchex shouldn't do that. If they know a price they can offer you, they should just say, "Hey, it's this price," and then sell it on the product itself, not that timeshare sales tactic. So I'm still on the fence on whether I cancel this out because of that.

CARCHEX called me, I talked to the lady, and she convinced me. She was very friendly and knew what she was talking about. It was very good.

I decided to check into CARCHEX and my experience was good with a fellow I spoke with. He clearly explained everything to me. I went back over it. And what I didn't understand, he re-explained. He was very patient. So, I decided to go ahead and sign up with him. He explained to me all of it that were perks. We came to a dollar amount arrangement and that helped to seal the deal. Perks are very important. People wanna see what they get for their money and that made it even more enticing for me to go ahead and select CARCHEX.

I went online and checked Carchex, and I talked to the guy. I was impressed with the coverage and everything they had to offer. The deductible was $200 and I said I couldn’t do that because Endurance was giving me a $100 deductible. And the guy from Carchex said they could do the same thing. I told him to do it and not to screw me with another $100 from the beginning knowing well that Endurance was gonna give me that. So with my being a disabled veteran, I got a discount from them. The guy said he would send me a package and I asked if that was a problem. He said no. Carchex shouldn’t give me a hard time with getting my package in because Endurance did that to my buddy. It took him almost three weeks to get the package.

It's a little bit hokey that when I called CARCHEX, the price started out at 279, then within two minutes, it was 249. Within another three minutes, it was 219, and within another two minutes, it was 149. Then it ended up being 119. I know about sales but they should have one price when someone calls. I got the premium package and I wanted to cover as much as possible on the car. The rep said the warranty would take effect within 500 miles or 28 days and he was professional enough. I asked how to submit a claim and he gave me a phone number. He also said that I should tell him the account number that I would get in the email and I did.

The CARCHEX rep explained the package quite well and that met what I was willing to pay to get the coverage that I wanted.

The rep from CARCHEX was helpful. She explained the coverage thoroughly. She said she would send paperwork. As far as the price, it seemed to be fair.

I called Carchex and they started out with a high amount of money. I told them I wanted to take their highest plan, but I would not spend more than $99 a month. They gave me it for $99. They were very helpful. Not only did they send me an email and a text message telling me, "Welcome on board," but they're also sending me information coming in the US mail. They are on the ball as far as getting me with the information that I needed and what I'm gonna need.

The rep with Carchex went through all the different things with me. They cover so much more than the other companies. I like the fact that there is a high limit on the policy. I don't expect it to go up to that limit, but nevertheless, it's a peace of mind. I also like that it's active as long as I make a payment.

Carchex is the best extended warranty company. They live up to expectations and do what they say they're gonna do. Anything I had done to the car, they had it covered. All the dealership had to do was call them.

The rep told me that I would be covered with all my major issues if something ever went out, like my backup lights, backup camera, and radio. I have a hearing problem, so I put the call on speaker to hear better and my son was listening in the background. He said it sounded good to him and he was glad I got the extended warranty. The rep said the coverage would take effect as soon as he was able to finalize it with my payment. After I paid him, he sent me all the information and I printed out the paperwork. He said I would get them in the mail also. Besides that, I don't understand what I read on the papers. The information is saying I've gotta maintain the car, which I do. I would keep all the records and I've gotta make sure I didn't cause it to break down, that it did it on its own.

The rep told me all the info I needed to know. I didn't have to ask too many questions because she was very informative, and I liked her. I have roadside assistance and rental as perks. I've told a friend already. I recommend Carchex because it's affordable and people get good coverage on their car. I liked it when I heard about it. I have a nice car and I need that coverage. Anything could happen and I wanna keep my car going.

Carchex had a high rate and it was better than the ones I've been checking out. I asked if they had a shop that I could go to. I was told you could take the car to any shop you want to take it to. I got a package that covers the engine and the majority of everything. It covers really mostly what I need and it comes with oil changes. What they can't do, I'm not worried about it. I can always have my brother or somebody to look at it. The policy takes effect in 25 days.

CARCHEX was the first company I called and they offered me a veteran's discount. The rep was knowledgeable. There were some things we were confused about like the regular maintenance. If specific things weren't done with regular maintenance, I want to make sure they would still be covered. They said that it was covered. They would try to change the transmission fluid first. We would do that and flush it, and we're responsible for that and I understand that. But if that doesn't work, then they would cover the transmission. That was what he told us. I would recommend CARCHEX to friends.

My mother-in-law recommended CARCHEX and it was just good advice. She told me that it probably would be wise and get something that would cover me just in case something were to happen. Signing up with CARCHEX was convenient and it was very informational. They did great. At first, I was calling as I was curious but they sold me on it after a few phone calls.

The rep was super nice and helpful. She really wanted to win my business. I got a well-rounded package where it wasn't all the tiny stuff. All the major things were covered. There's roadside assistance and a rental car. I'd definitely recommend CARCHEX.

Having a vehicle protection plan is very valuable. I had one for five years and it was good. The one I had was $99 a month and I paid that for three years and I got two free. I had something go wrong in those two years like the refrigerant part on the air conditioner. I took it to the Chrysler place and it was $1,700. My insurance paid 14 and I paid 300. That was not bad. That expired and I looked online. Somebody called me and it had an Owensboro number. He said, "It seems you were online looking for car insurance. Let’s speak to somebody.” A guy came on and said, “This is CARCHEX.” He negotiated and gave me a good deal. CARCHEX is okay and I got it the other day. The sign-up was easy.

Carchex is a good company. The rep seemed pretty knowledgeable of the product and he mentioned the roadside assistance, the towing, and all the perks.

I just signed up with Carchex and I had a great experience with the young man who took care of me. He was very accommodating and knowledgeable and got me sold. He knew what he was doing and he was very pleasant. He was able to answer the questions I had. I would refer him because he knew what he was talking about. I was trying to keep the price right around 100 because I knew what fit my budget. He did what he could to work it out. It's a tad bit over 100 but I'm okay. Everything worked out perfectly. I made the right choice by getting the protection plan.

I checked out CARCHEX and ended up getting a quote from them that was within my budget. The representative did a great job. I told her what I was looking for as far as the warranty goes and she laid out exactly what the warranty would cover with what I was going to get for my 2014 Lincoln. She was very helpful.

Signing up with Carchex was easy. The sales rep wasn't pushy and he let me make my own mind up. He was very courteous and he knew his stuff. The car that I got coverage on is an '07. I was wanting a little bit more coverage. But with my car's age and mileage on it, I got most of what I wanted, but not everything. It didn't cover all electrical. But with Carchex, they do a month-to-month. So, you're not locked into a three-year contract or four. Your contract is good as long as you pay your monthly premium.

I'm satisfied with the process at Carchex. The rep was really giving details, and also, he was asking questions about the car. He was a professional.

They have really good coverage, especially since we're getting close to the 100,000 miles. I was afraid that I wouldn't find something with the coverage and the deductible that Carchex has. It's really low. So it makes it easy, that if something were to happen, I don't have to wait to get paid. It's something that I could pay right out-of-pocket and actually afford.

The signing-up process was nice. Carchex gave me a call to confirm some of the details of my vehicle, to confirm the price and that I was eligible. They went over the disclosures, made sure I didn't have any questions, and then set up the first payment. There are two situations that I would apply for the coverage to take effect. It's after 24 days and 500 miles, and the other one is 60 days and 250 miles 'cause I told them I didn't drive a lot.

Mr . ** was very polite and efficient explaining the Carchex to me. He answered all my questions with lots of confidence. I hope my experience with you will be useful and the dealership doesn’t give me a hard time. I don’t like the deductible of $200.00 and the amount of payments I have to make.

The rep I worked with was knowledgeable, professional, and very patient. He explained everything that the policy covers, the amount, and the payment.

The rep I talked to was really helpful. He gave me a price that was affordable for me.

Their rate is too high. But I had a fine experience when I signed up with them.

Purchasing contract was easy, very comforting and professionally handled with no pressure. Never received email of confirmation and call back two days later. Kayla received call and worked with me on why I didn't receive email. For some reason Suddenlink.net wasn't receiving email. We tried gmail and that worked and forwarding from gmail worked. Kayla was very patient and courteous. I was extremely satisfied with her professionalism. Too early to recommend a friend; I haven't use your services yet; however very satisfied with your customer support so far.

The rep was very helpful. I like that the policy covers my engine and transmission. The price is higher than I would like though.

I changed over from the policy from my old car to the new car, which is a better policy. Carchex gave me the best policy they had. It covers everything. The guy was very generous. I'm waiting for the new policy to come in for the new car. The only thing I hate about it is I have to start all over again. I already started the process, so why cut it off and restart it again? It doesn't make sense.

CARCHEX' coverage seemed it was better. The biggest factor is their sales rep. He was a great salesman. And in my line of business, it’s something I appreciate. So, The rep won me over. It was a very easy, smooth process going with him. He had a great sense of humor. He had all the information, made me feel very comfortable with them, so made me feel confident in going with them. And he gave me a great price. I had looked a bit online. And the next closest one is $50 more a month. So, he gave me a great deal. He made it hard to say no. Give them a look because I had a good experience so far. I started it up a couple of days ago, so I haven't had a claim and hopefully won't. But from what the rep explained to me, it seems like it's a painless process. So, if I end up having a claim, I'm not gonna get the runaround.

I was very reluctant and told the rep from the beginning that I was not gonna make a decision on the spot and that I'm a salesperson and didn't wanna be sold. But he was convincing enough for me to purchase in the first phone contact. He was very thorough. Carchex’s coverage was more comprehensive than the competitor and the contract I got was a month-to-month without limitations.

I used CARCHEX and I'm glad I had it. It saved me a couple of dollars. I also had to pay some money because CARCHEX wanted to send parts to the dealer and the dealer wouldn't accept aftermarket parts. So, that ended up costing me more money out of my pocket, but so far, I'm satisfied. It saved me some money. It was $1,700, and I had to pay $300. I'd rather pay $300 than have to pay the $1,700.

The agent was very professional and helpful and courteous and easy to communicate with. He explain everything about the coverage, what is covered, how long the coverage will last and the payment plan and I ask about the discounts and he was very helpful with that. And we talked about my truck, the condition of it, any updates are add on such as performance upgrades. Tire upgrades any customize add ons.

The representative I had was nice and he went through what their options were as far as coverage. The policy covers pretty much everything from the electronics in the cab, anything that's in oil, and if it's an internal part that causes something else to fail, then the whole thing is covered. I was surprised at the price for what they do cover. He gave me some discounts that I didn't expect. The only thing was he told me I had 20 days to put on 500 miles before the policy would be honored. I don't use the vehicle a lot but I've been using it a little bit more than I normally would have just to try and get those mileage on. Then, the policy came and it said 20 days and 500 miles or 40 days and 250 miles. The rep never said anything about the 40 days and 250 miles or I would have taken that one. It would have been a lot easier for me.

The rep I spoke with explained everything and answered the questions I had. My policy covers a powertrain, has free towing, and I can get a rental car. Plus, they gave me a pretty good deal since I'm a senior. The rate was at 149 with zero deductible, which sounds real nice. Then, I asked if they could do anything better than that. They asked me if I was a senior and they recalculated it and it came out to 119. I had a $30 saving.

The lady at Carchex was very courteous and she told me about the services. Purchasing the coverage was very easy, especially with the way the lady talked and offered me a military discount. The package that I got was 500 miles, 20 days for the parts that it covered. The air conditioning, engine transmission and electrical system are covered.

The CARCHEX salesman impressed me the most. It was not high pressured like the other ones were. This particular salesman took the time to give you some scenarios and different things. It covers everything that I needed. It's a good umbrella.

Setting up the program with the rep from Carchex was great. She was very kind and worked to get me the best price that she could. It worked well. I was trying to get some quotes and figure some things out, essentially covering major repairs, and I was satisfied with the package. But I ultimately ended up canceling. I got a refund on it right away, which was easy to do. But I just couldn't afford it at the moment. I may end up calling back and getting it put back on later.

They are too awful to describe everything. Basically, the mechanics hate dealing with them. They don't want to repair everything...just basic stuff. They will do everything to not pay out on the claim so the mechanics have to say everything perfectly or they will refuse to pay and send out the parts. CarChex is just a middle man...and has no authority to get the warranty company to pay out like they promise. Please..save your MONEY...and use if to get your own repairs done. Trust me.

Carchex seems to reassure me that everything is gonna be fine, and that's why I signed up. It was great. Still, everything sounds good on paper until you utilize it, and that's why I have it here. I know a lot of people have issues once they put in a claim.

CARCHEX' reps were friendly. And their price is fairly reasonable.

The rep who helped me sign up was quick. He got right to the point and found me something I could afford.

I've had CARCHEX warranties on three different occasions. My experience this time was better than the last one, because with the last one, they sold me the plan and they were deceptive about it. They sold me a plan that didn't have the coverage of labor rates that my car was due. They told me that I could take it to any store, but what they didn't tell me was that they would only pay $100 per hour. There isn't a shop in the country that operates at $100 an hour. Everybody's close to $200. I had them pull the recorded phone call of when they sold it to me three years ago. It was very deceptive at that point. At this time, they stepped up to the plate, so I did it again. We'll find out how this one works.

I talked to a man and a lady and they were very nice and told me what I needed to do if I wanted to take the Carchex coverage. I took it and they called me back like they said they were gonna do, which was a couple of hours later that same day. I wanted to know what my coverage was gonna be and they gave me what I wanted, which was the same that I had on the other company. I've always had insurance covering my vehicle and I wouldn't drive the car if I didn't have it. So, it is very valuable.

The representative I talked to was helpful and walked me through the plans that were offered based off the information I gave them on the vehicle. I let him know that I was a military and he offered the next discount that they had available. My brother is planning to sign up with Carchex as well.

The lady who called me to set up the warranty was super nice and informative. Just for the past week that I've had it, I've recommended Carchex to three other people. It’s only $130 a month, which is not too expensive. They cover everything and you get a rental car.

Carchex is the best one of the ones I was sent. They were the only ones that did not pressure me to purchase. They were straightforward. I did the Titanium package which covers bumper-to-bumper.

The reps asked a lot of questions, but it was fine. They explained how the program works in detail so I didn't have any reservations about choosing the service. They were courteous and able to answer any questions. The policy covers every part from the headlights all the way to the taillights, the engine, the transmission, etc. I don't have to worry about anything except for normal wear and tear.

I had a warranty with another company and it ran out because I had the car for over a year. I was oblivious to the situation. The young man felt bad about it, so they put me through CARCHEX. I made my payment last week and lo and behold, the car broke down a couple of days ago. It ran hot. I got it towed to the Mercedes Benz place and the guy said the gasket on the cooling system broke. I said, "Okay, I'm under warranty. I ain't worried about it." Then when he made the phone call to CARCHEX, we found out that I was not on warranty. It was still not in effect. But nobody informed me about that. I keep my paperwork, license, registration straight, and insurance straight.

I decided to purchase Carchex because of the thoroughness of the contract. It explains everything that I had questions about. It was transparent. There was nothing that I could not decipher from not having looked at the contract. The sales rep was very professional, efficient and explained everything that I had questions about. I'd recommend her. I like the roadside assistance, the single deductible for repairs, and the fact that I can carry the coverage as long as I want to and cancel according to your terms. Also, if I needed to get a ride to work ‘cause my car broke down, rental car coverage would be available.

Carchex covered more and it was more reasonable compared to other companies. The sales rep was awesome and very informative too. I know a lot of stuff about extended warranties, but she was more informed about Carchex apart from other businesses. The rep was also more detailed as to what they did. Everyone just said, “Cover engine, trans, and some of this.” There also wasn't money upfront. It was more month-to-month. You can cancel if you don't like it. You don't have to keep this for five years or 50,000 miles. You can terminate it when you're ready to terminate it. If there’s something going on with your car and they cover it, it’s very valuable.

What I like about Carchex was I didn't feel pressured to buy the warranty then and there. CarShield was like, “You gotta do it right now.” I felt pressured in everything. It was not working out for me. On top of that, the price of Carchex was better than what CarShield and the other companies were offering. The coverage they offered was good too. It was just like the one that the dealership has but for a cheaper price. Navigating their website is also not difficult.

The rep I dealt with was amazing and put me at ease. She made the entire process extremely easy! She knew exactly what I needed and was very professional in the way she handled the entire process. The pricing was definitely in my price range and I felt so relieved after she explained everything to me. I would definitely recommend this service to anyone I know who was looking for mechanical coverage.

When I signed up with Carchex, it was very good. The rep was very knowledgeable, helpful and wasn't pushy at all. I did the premium, which she said was bumper-to-bumper. It was really good considering the price. It gives us peace of mind.

So far, I am pleased with the CarChex warranty. I haven't had a chance to use it yet as I just ordered it last week, but they seem to be a good company. Bethany, the customer service representative who helped me subscribe to the warranty was very helpful and very courteous. I would highly recommend her when dealing with Carchex. She did a fantastic job.

Carchex lowered the price with the same coverage when I told them I had a better offer from a competitor. Alfred, the rep, was easy to deal with. They took payment over the phone and I made another payment this morning. But when you wanna make a payment that does not go through CARCHEX, it goes through a third party. And the third party is asking for a lot of information, which I don't want to share.

I do not want to use Carchex because I discovered that the company that I've been using was able to give me a different deal. So they extended the contract to seven years, and for only $89 per month. That's gonna work out better for me in the long run. Also, Carchex doesn't supply a customized agreement.

The payment plan at Carchex started high, but I finally got it down to where I thought it was reasonable and then we just do it on a monthly basis. The rep was also good. He didn't go into deep detail, but he explained what it covered.

I'm very pleased, and surprised, with the coverage and price of the warranty. Carchex explained the coverage options very well, and there was no pressure to purchase any warranty coverage. Their options cover any type of coverage you may be needing, all at fantastic prices. They are much better price wise, and coverage wise, than the competition. I'd highly recommend Carchex. In fact, I already have!

CARCHEX told me I was qualified for a lot. They to me if I needed anything, it must be within a certain time or day that I could use my coverage, even though I'm paying for it. I have to pay the bill on it to where I can use it or put 500 miles in 20 days. That's a crazy incentive. Anything can happen at any point in time. And that's why people would like coverage. I might have done this. But if I'm paying car insurance and not moving my car around, I am wasting money. Something could still go wrong with the parts because your car is just sitting there. The parts and would get old. If you don't mind waiting a certain type of time period and putting the certain type of miles on your car, and if something's going on with it by then, it's up to you.

The rep explained what the warranty was about. He was very friendly. If my car does break down, I hope I can count on CARCHEX to check it out.

I very quickly got a call back from Carchex after putting in the inquiry. They asked me a little bit about how I use my car. They also asked about the mileage and the VIN number. They gave me a quote. I indicated that I thought that quote was too high and talked to them about the discount that I had. They found another discount as well and brought the price down to a level that I found acceptable. I got a full drivetrain and electrical system warranty. It was a very easy process. I appreciated the help that the associate gave during the signup process.

I went over some things on the contract. It seemed CARCHEX covers most stuff, so it should be all right. The only thing I didn't like was they pressured me to make a decision on the spot.

CARCHEX has good customer service. Besides that, it was a great price, and their rep really helped me out with the price. We have the same type of car. We conversed about it. He was very professional the whole time, very calm and collective, and very friendly. He wasn't too pushy. He really let me make my decision. My package covers the whole drivetrain, window motors, car lock, brakes, and 24/7 roadside assistance. He explained about filing a claim really well. With the maintenance, they said, "If you ever need a repair, you only pay the $100 deductible." They work with the dealership and they get the parts to them.

I made one claim when I had CARCHEX before. But what I had to go for, they didn't cover. When I resigned up, the rep informed me of what would happen as far as receiving my materials in the mail, and sending me a confirmation email. The rep explained all my coverages and gave me the telephone number that I need to call if I needed to reach out to file a claim. He sent me my welcome packet before we got off the phone. It went well.

I was reached out to by Carchex saleswomen shortly after looking for extended car warranties for my 2018 Audi S4 saying they have very low prices and I better not miss the amazing rates and I have exactly 24 hours before the deal is done. I responded by letting her know my car has a few modifications but I was interested and after sending her what I had done to the car she reached back to me letting me know my car was eligible and that she would reach out to her managers with the modifications to make sure and if it wasn't eligible I would be quick to know and get refunded (I also sent pictures of the car along with the engine bay to make sure they have a clear image of what they are dealing with). Cool, went ahead and got the best plan they had, titanium bumper to bumper. Almost 5 thousand dollars.

The reps gave me the scenarios of what I was looking for. My biggest beef with these services is that they want you to sign up right then and there when you're talking to them on the phone instead of analyzing and thinking about the warranty.

Tyler ** was my salesperson. He was very friendly, courteous, and knowledgeable. He was not pushy, but consistent like a good salesman. I have no complaints with how I was handled. I would recommend him to others. The coverage is very impressive and very affordable. I think I will be happy with my new coverage. Thank You!

Carchex covers everything I need covered in my car. If anything happens to my car, I just stop anywhere and I have the roadside assistance. If my car gets locked and the key is locked in, they’ll come and open the car for me. And if I have a flat tire, they’ll come and help me. I'm okay with the warranty. The customer service rep was excellent. He was very friendly and patient with me. He tried to get me the discount that I was allowed to get as a senior. He answered my questions and helped me through the whole process. So, he was very nice. I was very pleased.

Purchasing from Carchex was straightforward and informative. All my questions were answered. It’s a pretty good experience. But I canceled it because I ended up not getting the vehicle that I had the contract for. But if I had gotten it, then I would have stayed with it just fine. The representative kept offering a lot of discounts, which was nice, and was willing to work with me.

I purchased a used 2016 Jaguar F-Type R, called up Carchex and put the Titanium package on the vehicle. The vehicle had cooling fan failure and overheated the motor. I had the vehicle towed to the nearest Jaguar dealership. Jaguar contacted Carchex and provided details on what needed fixed. Carchex told Jaguar that they will not cover OEM parts but would cover aftermarket parts and are saying that I have to pay the difference plus all sales tax. So instead of paying my $100 deductible Carchex is leaving me responsible for a bill over $2000. I do not recommend this company to anybody. What is the purpose of having the best warranty they offer just for them to not cover OEM parts for your vehicle. I am currently having my warranty packet looked over by my company's legal team.

I changed policies, and Carchex applied the time and the mileage that I had already accumulated from the previous policy to the current one. The reps were very polite and accommodating, and it went well.

When I talked to the guy with CARCHEX, I texted a request for information because I tried to find out how much it would cost to put a bumper-to-bumper warranty on a used vehicle that I looked at. And I know the dealership would offer me stuff. So I wanted to know what I could get it for independently so I could compare it with what the dealership offered. I kept saying, "I'm not ready to put it on yet. I'm not ready to put it on yet." And he kept saying, "It'll be $139 a month. Rather than hang up and give up, how about I could do a senior discount and make it 109?" He just kept going down and adding things on.

I liked what they offered and the price point. The rep was great. He listened to what I had to say. Overall, it was a good experience.

The rep that I talked to was very polite.

CARCHEX has the right price. Their rep was great. He talked to me and my husband and it was a good experience. The coverage was good and it was reasonable. I could afford what they were offering. I was looking for something monthly and it fit my criterion. I'm satisfied, so far. I'm gonna see how it works and if it doesn't, I'll just cancel it.

Someone from CARCHEX did a cold call. He gave me some information regarding the major difference between CARCHEX and CarShield, and CARCHEX was favorably received. I like the fact that if anything major comes along, it’d just be $100 out of pocket. The reps worked with me. They gave me my options and the things that would be best for me. They were very informative.

Signing up was fast and they were willing to be flexible with me. The price included some services that I didn't need because I already had them through AAA, like roadside assistance. They were able to customize a package for me so that I had what I needed, and I wasn't paying for things that I didn't need.

The young gentleman that I talked to was good. The way he presented himself stood out for me.

The Carchex rep was really helpful. He gave me a lot of details about the company. The coverage and the cost are fine.

The rep was helpful. He gave me a discount and he called it being wise as far as being a safe driver. But I noticed that he signed me up, but he didn't talk about a contract number. He did express that the booklet would be in the mail in 5 to 10 days. I realize there's a grace period, but when I called back, they were asking me for a number. I said, “I don't have a contract number.” So, I just had to go by my phone number.

I bought my wife's car about three years ago and I bought the CARCHEX warranty for it. I did the payments over time. I'm always leery of warranties and what they cover. We did our first claim three years later on a window and it went through seamlessly. Everything worked out. I added my '21 Ram Rebel pickup truck to CARCHEX and the rep I had was very patient with me because I can't make any decisions on my own. I had to call the wife and get the go ahead. He let me place him on hold, take a call, ask a couple of questions, and flip back and forth. I was really appreciative of him. The price was really good compared to other ones. The biggest benefit of CARCHEX is its ease of use. Everything was pretty good.

I was buying a vehicle and was leery of buying policies through dealers. I ended up with CARCHEX based on the reviews and the BBB rating. I just got started and I haven't even completed my policy. I was still looking for a vehicle and in order to get their discounts, they push you on that to get the discount. Now that I have a vehicle, I just have to call CARCHEX and give them the info.

I wanted the mechanical part to be covered for the most part such as the engine and transmission stuff. I signed up with CARCHEX and their rep was very helpful. I talked to them a couple of weeks ago. They said I had to wait for 20 days or 500 miles.

CARCHEX seemed like a good product. I liked the coverage. Also, the agent was very personable and helped me out a lot. It went smooth as silk.

I'm new to Carchex. I liked what I heard on the phone and I chose to go with them. The sales rep was very polite, courteous and friendly on the phone. He was very professional and thorough, and I liked that very much.

Tasha was a wonderful representative for your company. She was patient and thorough in describing the extended warranty insurance benefits. Your company was not the least expensive, but certainly offered more coverage. I truly feel that you will be there for us for any claims.

The rep was a very cool guy. He was great. We had fun on the phone. It's good insurance.

Signing up with Carchex was a smooth process. I was hoping I didn't have to put down a large lump sum. That would have been problematic. But the way the monthly payments were structured, it was good. I like that.

I had a CARCHEX warranty on my previous car that I traded in. The package that I had covered a lot of things. I wanted the same package on my new car, which I got. It went well. A lot of times, I got the runaround. "I can't do this price," but CARCHEX came back and ended up doing that price. The gentleman was helpful and able to give me a good quote right away of what the price would be without going back and forth. It was a great, easy transition to switch between cars. I hope I would have the same good experience if I have to use the warranty.

The rep was pleasant and informative when I signed up. I like the unlimited miles type deal, unlimited length of time, goes on a monthly, and the rates are good too. A lot of the companies only do five years at X amount of miles and this place didn't do that.

The reps were thorough and they explained a lot. They were very positive about CARCHEX. Even the person I was talking to said her father had the same warranty. I'm very satisfied with the package I got. I've had a couple of situations where I questioned them what I was covered for, and they've been really helpful. CARCHEX is gonna be a good company to work with.

I've had three policies through them. I like their customer service. Their reps were very good. The problem is, they're a broker. I also had one warranty through them that I wasn't really crazy about. You really have to read the fine print. If you don't go through it, you get surprises. I had a claim and they didn't wanna cover a dealer part, they wanna use an aftermarket part. But it says in the contract that they could just replace some parts.

Read this before you sign that contract. Don't believe the HYPE!!! THIS IS CREDITSHIELD/CARCHEX. Same company, same scam to get your money and when you have car problems. GOOD LUCK on getting them to pay the entire bill...trust me I wish people was honest as I am. Contract ain't worth the paper it's written on... What a legalize Scam to get all your money...!!!

After agreeing to a price I submitted payment for the agreed price just to find out that I was going to be charged about $20 more per month according to what was billed so I immediately canceled. I am now waiting for my refund. How can I deal with a company that commits to a agreed amount to immediately charge extra.

I got the highest level of coverage. So, rather than paying for it for many years, it's just a month-to-month, which works out. But it seems CARCHEX could make up their own price of whatever rep is there because the rep would make the price as opposed to it's listed on a brochure, and I would know ahead of time what I am getting myself into and be able to compare with other companies. CARCHEX doesn't cover suspension shocks and struts, which makes sense. But the biggest benefit for me would be the electronics.

I was looking for someone that covers my son's clutch and CARCHEX said that they cover it. They gave me the titanium plan for the Jeep. I asked them if that is bumper to bumper and they said, "Yeah." The rep named all the parts that I was satisfied with - electric, transmission, engine, and clutch for my son because he had it in his Jeep. But the Audi, they said that they could only give me the gold-plus because it's 2015. But the agent spoke well. He told us what they cover and what they don't. Always deal with CARCHEX because they tell the truth about what your warranty consists of. They have decent prices too.

The CARCHEX rep and I were on the telephone for an hour, which was a very long time. I had a lot of questions. And there was a big push to get me to hurry up and agree to it and close the deal. They were going for the fast close. I asked questions about, "Was this commission based?" I know what the gig is, so I wouldn't feel pressured to rush myself through the process. I was very thoughtful as we worked our way through it.

Feel like I'm in good hands. Was very pleased with the attention to detail of the agent. I will be referring my friends for sure. Google has Carchex rated as number 1 and for good reason. Signing up was fast and easy. No headache finding the coverage I needed and for a great price. I will be a customer for life for sure!

When I used CARCHEX to do a repair, they only paid 1% of whatever I had gotten done. I had to pay out of my pocket. But I paid the $200 down payment for my deductible, which was too high. With my previous warranty, I only paid 100. So this time, I paid more than what I paid for the whole year. I still had to come out of my pocket with $1,000 to get the repair done. So I wasn't satisfied with that.

My experience with the Carchex sales rep on the phone helped me make a decision. The interaction was great. He seemed like he knew what he was selling. He knew his product and he was direct and answered every question I had.

I was very please with customer service young man that help me in choosing the right plan for my car. He was very well knowledgeable and polite. He answered all my questions. I give him a 5 star because he earned it.

The rep was good and the package is perfect. It's what I needed.

I just started with CARCHEX and they took care of a timing chain that went up on me. It cost 1,400 bucks. At the same time, I had to put a transmission module, which they didn't cover, and that was 4 grand. So, my car is just about brand-new. But I like having the peace of mind. If I break down, it's covered with towing, CARCHEX would put me in a motel, and they would reimburse me. Also, they've been great on the phone with me.

When you talk to someone at Carchex, they help you right away. The rep went through different stuff and told me how I could pay for it. My package deal was good. It's great value because it helps you save a little bit instead of having to come out your pocket.

The rep that I dealt with was great. He was very knowledgeable of the product. My experience signing up with them was what I expected, so it was all good.

With the type of vehicle that I have, I need to spend a little bit more than what the average person will spend on their vehicle. I was calling around and checking on different warranty companies. The CARCHEX salesman was great and sold me real good. He basically was telling me the different stuff that they cover. He explained to me the different advantages of going with CARCHEX. He also gave me things that were way better than what I was already getting.

Signing up for coverage was a good experience. The rep was informative as to what I wanted and what they were offering. We came to terms and I'm very satisfied with my package.

Signing up with CARCHEX was fairly straightforward. Customer service was fine. The only thing is the warranty I got through Hyundai has a zero deductible but CARCHEX has a $100 deductible. It was acceptable and we weren't dissatisfied with it. It's just that their highest plan didn't offer what I got with the Hyundai one.

The rep did a really good job. He walked us through everything we needed to know and was a very patient guy. The warranty has been really valuable. At the end of the day, I still have a used vehicle so I never know what might go wrong. Having it in the back makes me safe when I'm driving.

You never know what could happen to your car, and if something happens, you need coverage. I had already had to pay out money one time before for my car and it wasn't where I had to do something serious with it, but it was enough for me to say, “Okay. Now I need to get it.” My experience on the phone with the Carchex guy was wonderful. He was great with it. He offered the Silver plan, then he upgraded it to the Gold one. I wanted everything on my car covered, including my alternator, and the Silver plan didn't cover all of that, so he offered the Gold plan at the same price.

From the information I was given, the plan sounded adequate for what I needed, and I like the fact it goes from month to month and the rate will not change. Now, the initial rate for me was too high. Carchex eventually came down, which, after the fact, makes me think how far would they have come down. Nevertheless, compared to the cost of the warranty I was looking at at the dealership, I'm satisfied with the cost of the one I have. It's just a matter of seeing how well it functions in the future when I have to make a claim against something on the vehicle.

My extended coverage ran out, and having one is very important because I plan to hold on to my car for a long time. I read reviews, talked to Carchex and the sign up process was painless. However, I thought about canceling it because it's too expensive. I was gonna go with Endurance, but I didn't. The representative told me if I go with Endurance, they only cover repairs once, while Carchex renews every month, which meant more to me.

Carchex advertised to me the gold protection plan, but I ended up getting the Power Train Plus protection, which is not what I agreed on. If there was no confusion, everything would be good. However, the representative misinformed me because he said that I was getting a gold protection plan, but what I got was not as described. It was 16 articles on the website, but then I received a contract and it was only 9 articles. The representative said that the gold plan is no longer available. I asked if they could make an exception, but they said no. I also get coverage from Endurance, and they cover more.

Signing up with CARCHEX was very easy and the person really explained to me exactly what I needed. I asked the questions and the person had all the right answers. They also gave me a good price and making payments is easy as I set up autopay via phone. All in all, it was very good experience.

The purchasing process with CARCHEX was pretty smooth. The agent that I spoke to was very clear on how much the payment and the deductible will be. She explained to me really well. The whole thing was really good and very easy. She was very knowledgeable.

They were nice to deal with and they were very polite and honest in what they were saying. I was quite impressed with them. Also, the plans they offered were outstanding. The plan we got covered everything that we needed for a reasonable price.

Signing up with Carchex was good. Process was fairly easy.

When I signed up with Carchex, it was great. The rep explained and walked me through everything.

The service that Carchex provides for the miles that are on the vehicle was different than everybody else's. They provided more coverage than the other three big companies. The guy and the lady I talked to were very informative. They walked me through everything. However, I wish there was a clearer clarification on mileage limits prior to signing up. You don't know exactly what warranty you're gonna get until you tell them how many miles are on the vehicle. That's something that could have saved time if it was on the website. I also wish Carchex was cheaper, but it's valuable.

AVOID In June 2023, I purchased a Powertrain Plus warranty through CarChex with the provider being American Auto Shield (AAS) under the impression they would be better than the last provider I had a run in with. Very first time I had to use it, all was going good, shop called me about what needed to be done, they called AAS and I got a message from the adjustor, they would only cover 50% of the radiator repair, better than nothing I guess. I called back and approved it within 15 minutes and was told they would call them back and let them know to do the work. I stopped by the shop and they said they never got a call, and it had been over 3 hours since I approved it.

Signing up with Carchex was straightforward. The person I was speaking with that day was very professional. I got the powertrain plus package. It consisted of a lot of different things about my car. The rep went over it.

The rep was persistent as any salesperson is. I was just concerned with the fact that he came down off. I kept pushing him and the more I did, the lower the rate got. But I went ahead and signed up knowing that if it didn't seem right to me, I would cancel. He said he's gonna send my policy to me in the mail. I haven't gotten it in the mail yet and I can't read like that on my phone. I want a paper in my hands.

Their customer service is terrible. I called in today and the rep was not able to find my account with my phone number so I then found my customer number and contract he is still not able to find it. Mind you the rep that transferred me to him already called me by name and told me what kind of car I had without me saying anything. Then he gets argumentative with me when I asked for a supervisor and refuses to get me to a supervisor. He said “how am I supposed to log the call to get you to a supervisor when I don’t even know who you are and you haven’t gave me any information”. Beyond unprofessional!

I'm not one to bash anyone but when the public needs to be made aware of deceptive trade practices this is where I voice my opinion to make everyone aware. PLEASE READ YOUR CONTRACT. This company will send you an email for you to review and it has everything listed that they will cover during your warranty period so I truly thought we had finally found an honest and outstanding warranty company. I waited got my contract and placed it in the lockbox only to find out now that I need the warranty the list sent VIA email is not the same listed in the contract itself. They will not cover the issue we are experiencing please. I am now having to file a complaint with BBB and take to small claim court. And will also notate this on my other Yelp and Google reviews. This is wrong to pay for a warranty only to learn they were not truthful in their coverage. Why can't people simply be honest. This is insane. Pay over 6.000 for a warranty and it isn't true.

I googled and CARCHEX turned up and I saw that it had positive reviews. I called and customer service was very helpful. The sign-up was easy and so are the monthly payments. They come right out of your checking account. Also, you can cancel anytime without any penalty. If you decide you don't want to pay $100 anymore or you can't afford to pay, you call them and quit. I made sure of that in the beginning. I didn't want to be obligated. I've been happy with CARCHEX. We had one or two claims and they paid the repair shop right away and I didn't have any issues. One of them was expensive. It was transmission work. The repair facility got their money immediately and it was seamless. It was very quick and easy.

With Carchex, I'm able to do monthly payments instead of doing just one lump sum. Also, the documentation came in the mail pretty quick. It's all in a big booklet.

I like the review and options that CARCHEX had. Signing up for the coverage was awesome. It was simple and straightforward. The guy I talked to was efficient. I wanted something pretty comprehensive. I ended up with something that was bumper-to-bumper where it covered at least two years. Check out CARCHEX.

I wanted to get some additional coverage on my vehicle. It has higher mileage and Carchex was offering 100,000 miles coverage plan on it. They walked me through the programs and gave me their pricing. It was really pretty hands-off. There's a 30-day window to actually use the services. Hopefully, Carchex will prove to be beneficial.

The cost and plan options with CARCHEX were amazing. It would help me a lot that I can call and then I can get towed. It's really helpful to have their number. Their customer service reps were really good. Based on what we were telling them, they were really helpful. Every question I had, they answered it.

I did a little bit of looking around and it came down to Carchex and Endurance. Carchex came in a little bit better pricing and terms. The biggest benefit of the warranty with Carchex is it's lifetime.

Signing up with them was pleasant. Everybody was really nice and they explained everything in detail. They answered all my questions. The plans they offered were decent. When I got the material and looked it over, I was happy with it. But, they make you wait 30 days and 1,000 miles. I've had this thing seven months now and I've not even put 1,000 miles on my vehicle. If I can't use it after 30 days, I'm gonna cancel it. Other than that, my experience has been good so far.

Carchex was one of the first ones to get to me, which meant something. They responded to my phone call and did not wait three days. The reps answered all my questions when I was signing up. They were courteous and explained everything. I’m 70 years old and the vehicle protection is very valuable to me. I don't wanna be getting underneath the car to work on it.

They were good. Everything went fine during our purchase of Carchex.

CARCHEX answered all my questions to my satisfaction. I like the provision in the contract regarding the standalone gasket division. I'm just still skeptical because these companies try to wiggle out of helping you when you need the help.

I just signed up with CARCHEX, and I got the documents of what I purchased. I was impressed with the rep's knowledgeable about what he was selling. The process was thorough, quick and informative. He told me about the Better Business Bureau and how they have a very good rating with the Better Business Bureau. The deductible is lower than the deductible that I received from CarShield. Also, their name, CARCHEX, is actually the one who would write the check, not a third party.

Carchex had the best deal. I asked what the different variations of the warranties they have and the prices. The rep even offered monthly payment plans. It's also simple when I submit a claim. I just go anywhere I want. They cover everybody.

When I signed up with Carchex, it was easy, quick, and I received my booklet of coverages fairly quickly in the mail. I'm satisfied with the customer service so far.

I was satisfied with Carchex. They gave me a deal I could afford.

The plan that I had before was too expensive, and I could get this plan with Carchex cheaper, and it had a good match to me for what I needed, so I signed up with them.

When I purchased Carchex, the experience was smooth and easy. I liked the rep. He wasn't pushy giving my options. It was better pricing with a better rating.

They have the best coverage and price. When I signed up with them, it was a pleasant experience. The agent that was helping me was very knowledgeable. I’m satisfied.

Signing up was good. I got basic coverage on the powertrain and major parts. I had an issue with the front differential and I took my vehicle to Ford. They said they wouldn't do it. I called CARCHEX and they gave me some recommendations on where to go. The first place they sent me to said they didn't do that anymore and that CARCHEX was too hard to deal with and to do paperwork with. He said that he had to take everything apart, take pictures of the stuff on the ground and then wait for CARCHEX to approve it. Most of the time, they can't afford to have a truck up on a lift for two days waiting for the warranty company to approve the repair.

I had a horrible experience. As a matter of fact, I'm trying to get my money back right now because Carchex drew another payment out of my checkbook. I canceled it in January, and they drew the payment out two days ago. I've been trying to get ahold of them, but you gotta wait on the phone for 15 minutes. When I took my car in to have it fixed, the garage said that the fuel pump was bad. The Carchex claim agent went over there and said the compression test was not right. My mechanic said, “I don't know what your guys are looking at, but I'm telling you, I'm looking at the diagnostics of this thing, and it is bad.” But they refused to pay for it.

I liked what CARCHEX was offering. The rep was very knowledgeable. He answered all my questions that I needed, that I didn't get from some of the other warranty companies. The best thing I like of all is that I'm not locked into anything. It's not a term contract. It's a month-to-month, so I can decide to stop it at any time. The sign-up was pretty easy. They made it simple for me to choose. They have a few plans to choose from and the plan that I chose was best suited for my needs.

I took my car to the shop and then Carchex said, “We're not gonna fix it.” So I said, “Okay. So, y’all not gonna fix my car. So, send me my money back. There’s no point of me keeping the warranty if y’all not gonna fix my car.” They said, “Okay. You gotta print this off and then fax it back to us.” I faxed it back to them. But I still haven't got my money. They told me it was gonna take 45 days. That was in November and now, we’re in the month of February. 45 days have passed. The reps were helpful, except until this last one where I ain’t gotten my money back yet.

The cost was a little high but the policy seems to cover enough. The customer service guy was pretty decent. But I'm a little concerned that my Hyundai dealership has never worked with them.

The rep explained everything to me and sounded so sincere. He told me what I could expect from their company. I loved the plans they offered for my vehicle. The warranty is very valuable. I need to have my car insured for it to be able to be fixed when it needs to be fixed.

Signing up wasn't bad. But when I called to try to change my credit card, I got a bunch of **. The lady I was trying to explain to was rude, to say the least. When I asked for a manager, I got hung up on. When I called again, I got put on hold. I called later that evening and got somebody totally different. I got what I needed done.

I was checking different vendors and spoke to this gentleman from Carchex who I thought was very nice. The price seemed okay. I also liked the ability to drop any time I wanted to which was important to me. He talked me into two warranties and I agreed with him. I have Carchex on three cars now. The only thing that surprised me was I thought Carchex was the actual deliverer of the service, and that is not the case. It's another third party. That was a little disappointing that they didn't explain that to me clearly when they sold me the policy.

Purchasing the plan was very easy and easy to follow. The rep explained everything that I asked. The plans that they offered were perfectly suited for me, and the price was perfectly honest.

I was with another company and I had a bad experience. CARCHEX represented themselves a little bit better than the other company I researched on. They said they could probably do a little bit better job than what the other company represented. I gave them a try to see what they do. They offered a 30-day money back guarantee. If the plan that they offered doesn't fit what I'm looking for, I can get my money back. If something happens within that time frame, I can get my refund. The third party underwriter is the same company. People need to know that because they need to be transparent about it. If you're gonna say who you are, say who you are.

I told CARCHEX I didn't have the money right then and they understood. The rep was straight-up with me and friendly.

CARCHEX sounded better than the rest. They just told me what they had. And I felt more comfortable with them.

Once Carchex got in touch with me, it was good and it went quickly. It said, “Get an instant quote.” But I was doing it late at night so they didn't call me until midday the next day. I didn't realize it was gonna be somebody had to call me. I thought I was going to be able to just get a quote online. But they recommended me their highest service first and that was the one I was looking at.

Signing up with CARCHEX was pretty easy and fast. The rep I talked to was very helpful. He was saying that I had just missed the holiday special, but then he said he was going to ask his boss if they could still do the special even though it was the day after the holiday. He got off the phone then he came back and offered me the $82 package.

The rep was thorough and convinced me to go with them. What I got wasn't the most expensive plan but it should give me a bit of protection that I needed.

The reps at CARCHEX were great. They gave me a quote of rates from last year instead of this year's new rates. They offered me the packages and I chose which one I wanted. I dealt with Jeff and he seemed like he was down-to-earth and a good person. The policy is extremely valuable to me right now with having a two-year old vehicle and if something happens to it, I need to be able to afford to fix it.

The rep was pretty helpful. During the signup process, there were no issues and there was no pressure.

My most recent issue was with my radiator. There was a belt that was bad and there are a couple of different things that they had to look into. I was without my vehicle for a week and I didn't have to pay for anything.

CARCHEX offered me the best price and they offered me the best way to pay for it. Most of the companies wanted half down and then pay the other half over the next two months. Carchex said they could do it for over four months and takes just a quarter of it a month instead of having to have half of it down. At first I thought the rep was really pushy. I told him one day I have to talk to my wife about it and that if he calls me one more time, he will not sell me anything from CARCHEX. He changed his whole attitude. I called him back a week later or so and told him that we decided we're gonna go with CARCHEX. He asked if he could call me back the next day.

Signing up was very easy. They got ahold of me right away. It was amazing. I put into the computer that I wanted to be contacted and in a matter of an hour, somebody was calling me. Everything has been as the rep said it would be.

I have a claim and it's not going so well. The car broke down on a Friday and Carchex couldn't find a tow truck for me that I didn't have to pay out-of-pocket over $100. I told them that I would try to figure out a tow truck or a way to get it there myself. I called back on Monday and said I'll just pay the 125. The lady that I talked to got me one for 85 so I only had to come out of pocket $10 for the tow truck. I had it towed to the dealership on Monday at 10 o'clock in the morning. The dealership said the issue was a timing belt and they told Carchex. The car dealership told me that Carchex said they have to send out an inspector. I called the warranty people to see where they were at with that and they said that they are waiting on a diagnosis. It's a bunch of confusion and I'm still without a car. It's my first time doing this and I don't know if this is typical.

The rep I talked to was super nice. He wasn't pushy and wasn't trying to sell me something. There are a couple of things about the plan that I got I'm not super happy with, but it's a good plan. If something goes wrong, they would take care of it. It's just the fact that it doesn't cover seals. I have a seal going bad and if I don't fix it, the engine is gonna go. My engine is covered, but I'm still responsible for changing the seals, which is the gasket. It's a $600 or $700 repair. But I get it. It's basic maintenance and I can't hold them responsible for basic maintenance.

I had a policy with them that I canceled not too long into the policy, not even a month went by. It was $95 for the first month's payment and they said I would get a refund. My first payment was made on a Visa card that was a gift card and a refund would not be allowed towards a gift card. They said they would send a check in a couple of weeks but I never got the check. When I called back, I got transferred nine times and hung up on three times. Finally, they connected me to Zurich, who is the administrator of the plan, and they said they have nothing on file stating that the contract was ever canceled.

I canceled because I had been paying my bill faithfully for three years and then when my car needed to go into the shop, my car sat at the shop for almost a whole month. I had to Uber and Lyft back and forth to church and to places. Every week, they kept telling me that the inspector had not been to the shop. I was waiting for them to approve the claim and they never got back to me. I felt like it was unfair. I made a complaint to them about it and nothing. Also, it was hard to get customer service on the phone. I sat on the phone with them forever. But when it came for them to take the money out, they were Johnny-on-the-spot.

The first the rep offered me was 30 months and 120 a month. I said I'd like 100 better and we had agreed on $100 a month and they were going to modify the schedule but I ended up with 120 something. That was my only issue.

It ended up being more expensive than I thought and the guy that talked to me wasn't really on the up and up. Then, when I tried to call and ask questions, I couldn't get anybody. I figured that if I'm having a problem trying to get to them to ask a question, then I would have a problem if I needed to file a claim. Also, my Toyota dealership does not accept Carchex. They have it posted on their doors. I cancelled within the window that they gave me that I could cancel.

CARCHEX is worth looking into. I have a 2004 vehicle. My money is kind of funny now, but I can afford that. So, I rather pay that than get hit with a big bill that I can't afford. The rep was very knowledgeable and explained the program to me thoroughly. And I liked the price.

The CARCHEX reps I talked to were great and I was quite satisfied with the sign up process.

Signing up with CARCHEX was simple and sweet. But I have a complication with having my card on file and I don't know why my money has not been taken out of there yet. Other than that, I'm good and I got the contract in the mail. My vehicle is a 2010 and I got the PowerTrain Plus Gold with Roadside Assistance. I drive a lot, so having the policy is very valuable.

When I called CARCHEX, I signed up through the representative. Later, I was a member. The rep said something about bumper to bumper. I'll be covered after 45 days, I got 20,000 miles per year, and told me about the deductible. I couldn't afford the initial payment that he told me, so he broke it down into payments of 30. And I pay 118 a month. Go throughout the package and see which one best fit you.

The guy I spoke with at CARCHEX was so easy going and understanding. They had lots of options.