CARCHEX Reviews

I was looking to get a policy with the basic powertrain. I search CARCHEX up on Google. Speaking with their representative was easy, but it took some time to get the policy. Other than that, I really like their patience.

I wanted to have protection as I bought one used car and I have my own car that has more miles on it. I looked at different companies, and CARCHEX was the one I wanted to go with. The signup process was very easy. What stood out the most was the ability for the phone representative to email anything that I could look at. I also like the ability to cancel. It's month to month coverage.

I've had CARCHEX for several years. Filing a claim is a piece of cake. The dealer does it. I do not have to do a thing. Renewing my policy has not been a problem, too. Overall, I'm very satisfied.

I purchased an older Boxster Porsche, and just doing the research, I figured when these things break, they break expensively. So, it made sense to get something to cover the drivetrain. When I looked overall, CARCHEX for the price had more value. Signing up was straightforward. There was some kind of online quote, and then they made arrangements to speak with me. Their representative explained the program and how much it was. I got the policy, and an attachment email so I could print that out. It would have been nice if I had like a plastic card that I could just carry with me in my wallet that would say, “Well, here's your policy number. Here's the numbers you call,” this, that, and the other. I haven't had to actually make a claim, but the sales experience was fine.

I looked up a couple of companies online and CARCHEX had pretty good review, so I called to see if I could get a quote. So, from the quote, I went on and purchased. It was very pleasant when I talked to the rep.

I've been with CARCHEX for two months. I'm almost to the threshold period thing. I was told not to go with American Auto Shield. However, CARCHEX had the same thing as American Auto Shield. They act as a third-party. Their rep was honest and straightforward. Had some chit-chatting about other random things. He seemed relatable. A talkative dude in a good way. He was knowledgeable of the product and kind of posed a lot of the anxiety of at ease. Especially spending money to where hopefully whenever something does happen, CARCHEX follows through with it.

Absolute garbage. Water pump failure on an Audi. Got a quote for $2800 and $2900 from 2 different shops. Carchex is only paying $900, and I have a $500 deductible. So, I get $400 for a $2800 repair. Bought the plan from Carchex, but it is actually run by American Auto Shield. This is worthless. Run. Save your money.

I got Carchex after 2 very long RECORDED conversation with their sales people. I asked all the pertinent questions such as how long before I can start using it, how does it work, will I be denied for ANY reason, what will I need to file a claim if something happens, etc etc. 3 months into the plan my transmission died very suddenly and with no warning. When I went to file a claim they told me I needed the maintenance records from when I bought the car TEN years ago and if I couldn't find them then the claim was unusable.

I did a lot of research on different things, and I liked Carchex's approach. Also, the reviews are completely different, one to the other. I signed up at the end of the summer and there's a claim being put in now. The vehicle is in the shop and they're handling everything. Carchex is very good, and I highly recommend it. Their pricing is fair compared to the other companies around. They're in line with what's out there.

My friend found Carchex and told me about them. I like that I'm on a month to month payment with them, and signing up with them was very easy. It was on the telephone. I gave them my credit card information, and they sent me a contract. They were very professional and patient. Carchex is a great company. They have good rates as well.

I just purchased an extended warranty through Carchex. There wasn't room to add an extended warranty in my loan, so I had to purchase one myself. Carchex was a little cheaper, and their warranty was a bit longer. At the time I signed up, the sales rep was very informative, polite, and helped me through everything. We had a nice conversation. I would recommend Carchex.

I got Carchex because it was the one that the dealership offered when I bought my car. After it ran out from the dealer, I just renewed it on my own. Their price also seemed comparable to all the other companies out there. The sign-up was very easy, too. They told me everything I needed to know. They were very friendly and knowledgeable.

We had some vehicles that were coming out of warranty, and we found Carchex online. My office did the research and thought they were the more qualified company. There’s a $1,000 deductible in the first 30 days. But we can’t use it within 90 days. After that, there’s a $250 deductible. There's a $10,000 maximum limit per month. Carchex covers the motor, tranny and suspension parts. We were told it covers multiple things, and from looking at the contracts, it looks like it does. We have Carchex on five vehicles. If I use it after the 90 days and it doesn't work on one vehicle, I will cancel all five policies that same day. So, we're hoping that it works and that it is what it says it is in writing. Our only concern is that one stipulation about the contracts being in my personal name, and all the vehicles being in the same company name.

Very satisfied with how they managed my repairs. My car had low mileage when the engine failed. They Examined my engine to determine cause then gave me a new engine. They only provide engines with mileage same or less than original engine. The agents I spoke to were very polite and helpful. It took a few weeks to process this claim to completion, but it's well worth the wait.

Great customer service overall. No issues. I have my car and my daughter's car in the system. Love it.

The separate plans have very high deductibles for the first 3 months. Salesman reminds you consistently regarding credit card payment. High mileage vehicles are prey to unusually high premiums.

Just started, but rest assured I will rate the service and the customer service that this firm provides its customer, and I will do this regularly during the life of my warranty coverage.

Carchex has been a huge and costly disappointment. They refused to cover the testing costs needed to determine what repair was needed and then denied another legitimate repair needed. I would never recommend using them!

Automatic monthly payment made on my account for years, first time something happens and I filed a claim it was denied or the part needed they said wasn't covered and I know it was, it stated it was covered in the contract, so this is a SCAM COMPANY, they take your money but will not help when truck/vehicle breaks down.

I got a new BMW convertible, and that brand needs a lot of maintenance in general. I didn't know the car and Carchex seemed affordable. I found them through internet searches on who is competent and affordable. They offer a month-to-month operation and I could keep it for two months or two years. I also considered people's experience when they had to use it.

Bought two policies and made a couple of claims. One for wheel bearings and yesterday for the electronic trunk latch. In both cases, the amount covered was significantly lower than the cost of repair. It was $537 for the trunk latch at the dealer after all the labor and tax; I'm in Western, PA and the labor rate isn't like a big city! Carchex contracted coverage only covered about $240 with a $100 deductible. So the repair cost me $400. The experience with the wheel bearings very similar.

I heard about Carchex, so I gave it a shot and tried to join. The rep was wonderful, and the coverage is good. I've gone over it and I like the coverage. I can give them an A-plus on that.

I searched for extended warranty providers and Carchex was the first non-sponsored result on Google. My choices were between them and another company. They both had about the same reviews, but Carchex ended up being marginally cheaper per month than the other company was, so I ended up going with them. The salesman tried to upsell me, but that's a classic salesman doing their job.

I used ChatGPT to give me the list of the top car warranty companies, and it gave me four of them, of which Carchex was one. Chat GPT gave me a comparison chart and also some customer feedback that was useful in my decision. However, the sign-up was a little more complex than I thought it was going to be. There was quite a bit of back and forth before we got to actually settle on me signing up. But they seemed to have the most complete package at the time.

I have a 2018 Chevy Volt and I had a Chevrolet Platinum Protection Plan that I got through General Motors when I bought the vehicle brand new. I was running to New York, and the AC stopped working all the way down. They had to do the compressor, and some relevant parts, except the fuse. They covered it all, which was an expensive repair without the warranty. At some point, navigation had developed an issue, and they covered it as well. They stood by the contract. Whatever they promised or intended to be covered, they fixed it at the Chevrolet showroom. That motivated me to look into some options, and that served me well. The warranty expired last year and I got coverage.

Carchex kind of screwed me over. I didn't have my car around when I first signed up, so I just guessed the mileage, and I guessed way over, and I didn't realize. They never said to give them a follow-up or anything. They didn’t say I had to call back and give them the exact mileage. Something happened with my car, four months down the road. Then, when I had turned it in, they said, “It's only two miles over the mileage you gave us.” I said, “It couldn't be because I didn't drive 15 miles to get to the dealership.” I didn't realize that I had given them the wrong mileage, and it just never went anywhere. They didn't cover my car. They said it was, before I signed up. The guy looked at the notes and said he saw that. He said, “This is the estimate,” but they still wouldn't cover it. The guy said that he's seen in the notes that I told the guy, “I don't have the car. This is what I think it is.” Nothing came out of it. I just ended up having to pay out of pocket.

I got an extended warranty with Carchex that I signed up for over the phone. I had checked them out online, and it just seemed like a pretty good way to go because my vehicle did not have an extended warranty. I liked the deductible and the monthly payment. Their reps were fine, and it worked out well.

I found Carchex online and I signed up with them because their rate does not change after three or five years. It’s till the time I end the contract. When I reached out, I didn't have any problem with the reps. Some of them came off as like a car salesman, but the woman I spoke to was professional. She explained everything to me. However, I felt pressured. I work from home 100%, so I'm averaging 3,000 miles in nine months. I'm thinking that I don't need the warranty, ‘cause I don't really drive my car. The $110 a month is being wasteful that I could be using somewhere else.

I bought a used vehicle. I wanted some type of assurance that I would not have to completely pay out of pocket if something happens. I went with Carchex and the customer experience signing up was excellent.

Very detailed review of repair claim. Was explained by customer service. Answered all my questions. I got a quick response through my email and a phone call. Adjuster response was very fast and the process was simple.

Carchex seems more comprehensive in its coverage, compared to other companies. Their reps were friendly as well. They were personable people, and seemed to really care about wanting to help get you into the right service plan. Signing up with them was a positive experience. The cost could always be improved. Everybody would always like a lower price these days.

I was with Carchex and I paid my money for several years, then when I had something wrong with my car, they refused to pay. I had a problem with the axle and they said that Mercedes was charging too much. They wanted to supply their own part and ship it into Mercedes, and mercedes would not accept it. They want to have their own part, and I don't blame them. Carchex was going through a lot of rigmarole, back and forth, and communicating with the dealer. Carchex wouldn't pay what they asked, so I canceled my membership. I was no longer interested in them. I went to somewhere else and paid from my pocket.

All tow trucks were busy that night, so we called Cierria Towing. They brought the flat bed tower, which I saw, thrilled…very professional as well! We were right by the tow truck trucking office too!!! They made our day!! Thank you.

Thank you CARCHEX for a great experience. The extended warranty claim was handled quickly and professionally with fast approval and no unnecessary delays. This made the entire process stress-free, and I am very satisfied with the outstanding service from CARCHEX.

Never purchased a warranty from this company. Because of a mistake that their agent made they voided my warranty and denied a $5000 claim!! Do not purchase a warranty through this company. You will regret it and it also took them a month to figure this whole mess out!!

Horrible company ever!!! They lie. Give you the run around! Inspectors take forever to inspect the car and then won’t use dealerships parts. Wants to ship parts out. They say 24 to 48 hours. It’s been 4 days!!!! Rental ran out and they won’t extend it! Stay away from this company at all costs!!!!! They wanted to cover it if I took it to a muffler company to do engine mounts and transmission mounts and they lied as to when the parts arrived at the dealership. Stay away from!!!!

CARCHEX is a scam. They deny all claims I purchased. The policy was sold to me as 25 days or 500 miles. They denied my claim and stating it's 25 days and 500 miles. This is pure scam. Do not sieve 1.00 I’m putting in a law suit and all recordings will be handled in court. I actually purchased two policy. Both claims denied.

2 years paying; due to government shutdown called to cancel and not have a deduction, that money was for my electric bill. Bobby from customer service offered to deferrer the month and pay the next and I accepted; two day later money is gone. Called back and Mariah said that can return the money if I agree to pay double the next. I complained saying I wasn’t told that. Her attitude was that they were trying to help and didn’t want the options. Requested my money back and cancellation and she said if cancel no money back or prorated month either, just hold the policy until the end of the month. Stay away from them!

It is a scam. Plain and simple. Stressful to get the full amount. Terrible CS and even the mechanic they recommended said they were always a problem to deal with. Forget the 100 deductible cost. I paid a fortune for a covered repair. It is the worst firm I ever dealt with. Unresponsive, a scam, thievery and a pain to deal with.

CarChex is a complete scam! I have been paying 169.99 a month on the best plan for my 2014 Audi Q5. My alternator was no longer charging my battery so it’s a done deal right! The adjuster who spoke to my mechanic said they will only pay $417.00 toward work that costs $2,228.00. And said they can give the parts! You would think they would replace it my genuine part with the same a German part. No! This pion said they can send in Japanese parts !!!! Are you kidding me ? Japanese parts in a German car ?! I was mortified! The adjuster is a complete idiot! When I call “Carchex” I have to go through all these different departments such as car shield and American Auto Shield! So guess what! Carchex sells you the extended warranty but it’s American Auto shield that is the underwriter for the contract! A complete scam.

Buyer Beware, the extended service contract provided to me back in 2021 is absolutely worthless. I paid over 4K for nothing. Both times I filed a claim, the administrator refused to pay the market labor rate. SAVE YOUR MONEY and pay out of pocket if the need arises.

I bought a premium product with a $100 deductible. My son's Nissan has had some problems with the check engine light and we have taken it in to the Nissan dealer to get repairs. The Nissan rep has said that he has experienced long delays in getting approval for parts, which in turn delays the return of the car to us. And when parts finally get approved, I still pay several hundred dollars out of pocket for parts that meet their quality standards. I would have been better off never getting the policy and just paying for the repairs. Also, I contacted two CarChex reps and never heard a word back.

I have a 2015 BMW 428I with just over 120k. The 1st time that I used the policy after 8 months and paying $180 a month was for a battery and suspension. Only gave me $100 for a $600 battery and didn't cover the suspension stating that I had a leak that caused the issue with the suspension. But I gave them another shot. Low beam head light $485 didn't cover that are the Struts stating that the struts was cause by a drop in the car. What the? The BMW dealer in Dallas Texas stated it was from hitting a pothole and one in the back not covered as well.

Do not, I repeat, do not pay your money for the extended warranty for Carchex. I'm going to tell you how they just done me. I got a Dodge Challenger. I had the car for 3 years, no problems until recently my a/c started to blow hot and I also somehow got a hole in my tank. Call them, they said take it to the repair shop of my choice. I decided to take it to the dealership. My car been at the dealership for 2 weeks waiting to get fixed. They call me today 6/20/2025 and declined everything. Remind you my a/c and fuel tank is covered under the warranty. So my advice to anyone thinking about getting the extended warranty thru carchex please do not waste your money on them. They will find any excuse not to fix your car. Take my advice. They just did it to me

Carchex had no issue taking my $2299 for an extended warranty on my 2019 F350. It now has an oil leak on the upper oil pan. A very reputable repair shop has said it is leaking, as well as a local Ford dealer, and Carchex has denied the claim stating it is "seepage" and not a verified leak. Repair shops both state it needs to be repaired to avoid further damage. Would not buy another extended warranty as this is how claims are denied so will pay the $3500 out of pocket to get the truck fixed.

I can’t express how disappointed I am with your company. Please review claim #**. First, I completely agree with your decision not to cover the initial estimate; it was ridiculous. After much back and forth, you finally agreed to pay for the cylinder head replacement, but again, at your costs. While the dealership covered the majority of the costs, I was still left with a bill of $2,076 that I had to pay to retrieve my car. I thought I was paying for a warranty to avoid these out-of-pocket expenses. Now, I am trying to get my thermostat fixed, and you are still denying the claim.

I'm not going to go into a long, super-detailed account of what happened with this, um, "company." The important thing to do is to just take into account all of the one-star reviews. 99 percent of all complaints are all centered around this, um, "company," not paying when claims are made. It doesn't matter if the bogus plans they offer are silver, platinum, diamond, or 24 karat gold. The bottom line is that they are NOT going to pay when it's time to use auto repair services. So, my story is not unlike any of the others. I bought a policy. I tried to use the policy for repair. This lacking "company" balked at paying. I paid out of pocket for the repair, AND, apologized to the repair shop for having to deal with CARCHEX. (I had to do a revision of my review because I was sort of making personal insults. So, in light of having my submission read by other people who may make a bad decision and me being able to help, I removed my slightly naughty remarks.)

Took my 2013 F-250 Lariat into a good local shop for a few repairs. The shop called CARCHEX and told them about the repairs. They said they would send someone out to inspect. I had a bad uplift pump/ body mounts ball joint and drag link. This company didn’t want to pay the shop prices for OEM parts. They wanted to use internet crap cheap stuff and only would help with the uplift pump. I called customer service myself and talked but these people they are clueless! I paid for the best package but only got $500 into a $3800 bill.

Unethical and misleading advertising, from a fundamentally unethical company! When I purchased the policy, I asked the agent whether I could do any covered repairs at the dealership. The agent said "ABSOLUTELY!" What he did not tell me was that they will not approve original equipment (OEMs) or the labor rates of a typical dealership. They also "neglected" to let me know that they don't cover screws, hoses, and all sorts of auxiliary items that repair shops will not put back into the car in fear that they may fail.

Don't be fooled. They don't tell you that they only pay a portion of the cost for parts and labor. From that they subtract your deductible. On a 1650 bill, they paid 570. I had to pay upfront because they have a poor reputation with repair facilities with making payments or timely payments. Wish I'd known CarShield and CarChex are the same crooks.

Do not use this company. They won't cancel my policy/warranty even though I've asked them to multiple times. They won't stop charging my credit card when I asked them not to. They won't take me off auto-pay.

Not an absolute scam but you certainly do not receive what you expect from this company. Their sales pitch and website make it sound as though you can “pick any repair shop you want including the dealership”. Get an estimate for the work, call to gain approval, have the vehicle repaired and pay your deductible. Wrong. They rely on “national average repair rates and aftermarket parts costs”. What that means is that actually repairing your car will cost far more than their data shows. So you should be prepared for the program to cover maybe 50% of the cost before your deductible. For most repairs, you’d be better off if you simply saved the upfront cost of the warranty program and paid out of pocket for future repairs. Perhaps not a scam but certainly not as advertised on their webpage. Stay away.

They deceive. If repairs are needed, they will find a reason to refuse to pay for the repairs. If you terminate the contract, they do not return the full amount paid under the contract. If you haven’t used it, they still don’t pay. They count how long this contract lasted and calculate the money. They lie.

The experience has been fantastic! The staff was helpful and friendly. I would recommend them. Awesome customer service! Very good experience. ABSOLUTELY AMAZING!!!! Everything was done well at a reasonable price.

Strong customer service reputation. Very good experience. Awesome service. The staff was helpful and friendly. I would recommend them. Awesome customer service! Very good experience. Very satisfied and would use them again in the future.

I purchased their Titanium plan which covered primarily bumper to bumper with $100 deductible. Was told can use any ASE or dealership for repairs. If you buy this plan, expect to pay out of pocket for much more than the deductible amount. They will lowball labor and parts prices. This plan through Carchex is administered by Royal Administration Services. I submitted two claims at different times. The first was for non working AC and a malfunction control arm. Total bill for both these repairs were $990.55 in which they paid only $517.59. Per the mechanic, they would only pay for a used aftermarket control arm part. I was told by the mechanic they could not warranty a used part, so I ended up paying out of pocket $472.96, well over the expected $100 deductible.

Enroll with Carchex and paid 5 months, my brake & ABS light came on my dash, Had my car look at by a license mechanic on his computer and the repair cost $4,000. Had my mechanic call the claims and he was told need to show cause? I paid my mechanic $130 to check my car. Also I talk to the claim and ask them email me what is needed? They say can't email me and I told them I'm not a mechanic and what else is needed? After 20 minute over the phone I decided to cancel my plan. My car 2008 LS 460 Lexus only $20,000 miles like new.

CARCHEX IS 100% PURE ***GARBAGE*** Please DO NOT GET THIS WARRANTY COMPANY!! I was a year into the policy and my A/C compressor went out. I filed a claim and once it got to the adjuster who supposed to pay for the claim they denied it! The adjusters will use every excuse to not pay the claim. I went to 3 different mechanics over a 30 day period including the dealership and everyone said the same thing that the A/C compressor was NOT WORKING AND THEY STILL KEPT DENYING THE CLAIM AND THE A/C compressor IS SUPPOSED TO BE COVERED ON MY POLICY.

I had purchased the platinum package for my Audi. After about 4 months after having my plan, my check engine came on and took it to one of the only places in this city that fixes European cars. It ended up being the factory turbo had went bad and needed replaced. This is a standard part for my car to have a turbo for the engine to run properly. I have been trying to contact Carchex several times to get reimbursed for this cost, but cannot get any help or response!

I keep paying and making payment after payment and so far NOTHING the salesperson promised would be covered has been. I was never sent a "welcome package". I'm not happy, I cannot access my coverage online and after reviewing recording of conversation with the salesman, I feel like I've been robbed. All of the things I felt were important to cover, ARE NOT!! I've paid 100s so far FOR NOTHING!! And WHAT A HASSLE! NO booklet with my plan, no "welcome package", just payment after payment. No thanks.

The service rep was very helpful and knowledgeable. Therefore this sale went well beyond my expectations. Of course, I haven't had an opportunity to use the services yet. If the servicing goes as well as this, I'll be happy to recommend this company. Even though, as of yet, I have been unable to download the contract.

The experience I had was very misleading. If my part stops working but get a piece of rust on it I’m not covered. So meaning even if rust is not the cause of the part breakdown just because the part has a rust stain they will not fix the part. All parts rust and still work fine. It has to be a manufacturer problem in order to get the part fixed but can’t have any rust on it whatsoever. I was also told that Jordan a customer service representative didn’t have a supervisor. She also stated that Carchex makes the auto payments which is false. Be careful what you sign up for.

I never bought vehicle and canceled contract within a few hours. Over the next month I called three more times and emailed twice to cancel and get my refund. Still waiting on it now but hopefully this was the last call. Very frustrating experience. I ended up purchasing a 2011 Chevy Cruze but I am very reluctant to get coverage with this past experience.

The website made it seem like CARCHEX was a scam at first. I called the number that it gave me and I got transferred to somebody in sales. Then they transferred me to the sales rep and he was asking if I was calling for this other company. When I told him that I was calling for CARCHEX, he told me to hold on. He put me on hold and he never came back. So, I hung up. Then I called back and that was when it was all legit.

The sales rep was very nice and answered all my questions. She was very detailed on how the process worked, what was covered and what was not. No one tried to sell me something that I wasn't looking for. She went through all the different products that they have. She told me what Carchex had for the specific amount and the best thing that was suitable for me according to what I was looking for. Then, she helped me compare one with the other. So, it was great.

I've had CARCHEX for three years and it's like 3,000 each time I renew it. It was basically 1,000 a year. During that three-year period, I had my car in the shop for something minor. This time was the second time that I've ever had the car in the shop while under CARCHEX and they gave the dealership a hard time. The dealership compromised labor and other things that the car needed. I asked the dealership if CARCHEX is paying less than normal compared to other extended warranty companies and the dealership said that CARCHEX is paying less. That really irritates me because I just signed up with them for another year. Had I known this problem was gonna exist, I would have picked another company. I'm very disappointed that I signed up with them for another three years.

The interaction with the rep was great when I signed up with Carchex. I have the highest plan with them but I hope I never have to use it. I got a Cadillac and the transmission fluid may be changed at 50,000 miles. I’m concerned that it says in the contract that you have to change the transmission fluid every 24,000 miles and if I don’t, that’s a reason for a denial in repairing it. So, that's a conflict of interest with what the factory warranty may be.

People should make sure they know what they're getting in their plan to know what's covered for their vehicle. When I spoke to the Carchex rep, he said my deductible would be $100, but once I got my documentation in my email, it said my deductible was 200. I had to call back for Carchex to change it. It was weird that I got something totally different than what we spoke about, but other than that, my experience was good.

The people that I dealt with were great. They were willing to work with me as far as the cost and they explained the coverage. They were nice people and friendly.

There was an ad on Facebook for CARCHEX and I clicked on it. They didn't call me and aggravate me with a bunch of promotional calls. There's this one company that is a very prominent name and they aggravate people so badly with calls that I decided a long time ago I wouldn't buy their product if it was the only one on earth. I called the CARCHEX phone number and was connected to someone who was very helpful.

I have not gotten info from Carchex since my first call. I get an email from MEPCO wanting me to set up account. It contains no info from our communication. It gives info on what they will do with MY info. I do not establish auto-pay without knowing the billing amount! If this is not resolved within 4 business days - I'll take my business elsewhere.

The CARCHEX lady that I spoke to gave me an extended discount per month. I got towing and roadside assistance with the program that I signed up with and I would tell a friend to check out CARCHEX because it's better safe than sorry. And it is very affordable at around $3.50 a day. People spend that on candy and cigarettes, so you might as well spend it on something that you are going to need that benefits you.

When I talked to Carchex, the rep seemed to know what he was talking about. He was polite. But it was a little high-pressure sales. It was like a timeshare-type thing. I was really thinking of almost not doing it because of that. They told me, "Would you sign up today if I could get my boss to agree to this? Well, let me go talk to him." Right there, I almost hung up. But it was something I was interested in, so I didn't. Carchex shouldn't do that. If they know a price they can offer you, they should just say, "Hey, it's this price," and then sell it on the product itself, not that timeshare sales tactic. So I'm still on the fence on whether I cancel this out because of that.

CARCHEX called me, I talked to the lady, and she convinced me. She was very friendly and knew what she was talking about. It was very good.

I decided to check into CARCHEX and my experience was good with a fellow I spoke with. He clearly explained everything to me. I went back over it. And what I didn't understand, he re-explained. He was very patient. So, I decided to go ahead and sign up with him. He explained to me all of it that were perks. We came to a dollar amount arrangement and that helped to seal the deal. Perks are very important. People wanna see what they get for their money and that made it even more enticing for me to go ahead and select CARCHEX.

I went online and checked Carchex, and I talked to the guy. I was impressed with the coverage and everything they had to offer. The deductible was $200 and I said I couldn’t do that because Endurance was giving me a $100 deductible. And the guy from Carchex said they could do the same thing. I told him to do it and not to screw me with another $100 from the beginning knowing well that Endurance was gonna give me that. So with my being a disabled veteran, I got a discount from them. The guy said he would send me a package and I asked if that was a problem. He said no. Carchex shouldn’t give me a hard time with getting my package in because Endurance did that to my buddy. It took him almost three weeks to get the package.

It's a little bit hokey that when I called CARCHEX, the price started out at 279, then within two minutes, it was 249. Within another three minutes, it was 219, and within another two minutes, it was 149. Then it ended up being 119. I know about sales but they should have one price when someone calls. I got the premium package and I wanted to cover as much as possible on the car. The rep said the warranty would take effect within 500 miles or 28 days and he was professional enough. I asked how to submit a claim and he gave me a phone number. He also said that I should tell him the account number that I would get in the email and I did.

The CARCHEX rep explained the package quite well and that met what I was willing to pay to get the coverage that I wanted.

The rep from CARCHEX was helpful. She explained the coverage thoroughly. She said she would send paperwork. As far as the price, it seemed to be fair.

I called Carchex and they started out with a high amount of money. I told them I wanted to take their highest plan, but I would not spend more than $99 a month. They gave me it for $99. They were very helpful. Not only did they send me an email and a text message telling me, "Welcome on board," but they're also sending me information coming in the US mail. They are on the ball as far as getting me with the information that I needed and what I'm gonna need.

The rep with Carchex went through all the different things with me. They cover so much more than the other companies. I like the fact that there is a high limit on the policy. I don't expect it to go up to that limit, but nevertheless, it's a peace of mind. I also like that it's active as long as I make a payment.

Carchex is the best extended warranty company. They live up to expectations and do what they say they're gonna do. Anything I had done to the car, they had it covered. All the dealership had to do was call them.

The rep told me that I would be covered with all my major issues if something ever went out, like my backup lights, backup camera, and radio. I have a hearing problem, so I put the call on speaker to hear better and my son was listening in the background. He said it sounded good to him and he was glad I got the extended warranty. The rep said the coverage would take effect as soon as he was able to finalize it with my payment. After I paid him, he sent me all the information and I printed out the paperwork. He said I would get them in the mail also. Besides that, I don't understand what I read on the papers. The information is saying I've gotta maintain the car, which I do. I would keep all the records and I've gotta make sure I didn't cause it to break down, that it did it on its own.

The rep told me all the info I needed to know. I didn't have to ask too many questions because she was very informative, and I liked her. I have roadside assistance and rental as perks. I've told a friend already. I recommend Carchex because it's affordable and people get good coverage on their car. I liked it when I heard about it. I have a nice car and I need that coverage. Anything could happen and I wanna keep my car going.

Carchex had a high rate and it was better than the ones I've been checking out. I asked if they had a shop that I could go to. I was told you could take the car to any shop you want to take it to. I got a package that covers the engine and the majority of everything. It covers really mostly what I need and it comes with oil changes. What they can't do, I'm not worried about it. I can always have my brother or somebody to look at it. The policy takes effect in 25 days.

CARCHEX was the first company I called and they offered me a veteran's discount. The rep was knowledgeable. There were some things we were confused about like the regular maintenance. If specific things weren't done with regular maintenance, I want to make sure they would still be covered. They said that it was covered. They would try to change the transmission fluid first. We would do that and flush it, and we're responsible for that and I understand that. But if that doesn't work, then they would cover the transmission. That was what he told us. I would recommend CARCHEX to friends.

My mother-in-law recommended CARCHEX and it was just good advice. She told me that it probably would be wise and get something that would cover me just in case something were to happen. Signing up with CARCHEX was convenient and it was very informational. They did great. At first, I was calling as I was curious but they sold me on it after a few phone calls.

The rep was super nice and helpful. She really wanted to win my business. I got a well-rounded package where it wasn't all the tiny stuff. All the major things were covered. There's roadside assistance and a rental car. I'd definitely recommend CARCHEX.

Having a vehicle protection plan is very valuable. I had one for five years and it was good. The one I had was $99 a month and I paid that for three years and I got two free. I had something go wrong in those two years like the refrigerant part on the air conditioner. I took it to the Chrysler place and it was $1,700. My insurance paid 14 and I paid 300. That was not bad. That expired and I looked online. Somebody called me and it had an Owensboro number. He said, "It seems you were online looking for car insurance. Let’s speak to somebody.” A guy came on and said, “This is CARCHEX.” He negotiated and gave me a good deal. CARCHEX is okay and I got it the other day. The sign-up was easy.

Carchex is a good company. The rep seemed pretty knowledgeable of the product and he mentioned the roadside assistance, the towing, and all the perks.

I just signed up with Carchex and I had a great experience with the young man who took care of me. He was very accommodating and knowledgeable and got me sold. He knew what he was doing and he was very pleasant. He was able to answer the questions I had. I would refer him because he knew what he was talking about. I was trying to keep the price right around 100 because I knew what fit my budget. He did what he could to work it out. It's a tad bit over 100 but I'm okay. Everything worked out perfectly. I made the right choice by getting the protection plan.

I checked out CARCHEX and ended up getting a quote from them that was within my budget. The representative did a great job. I told her what I was looking for as far as the warranty goes and she laid out exactly what the warranty would cover with what I was going to get for my 2014 Lincoln. She was very helpful.

Signing up with Carchex was easy. The sales rep wasn't pushy and he let me make my own mind up. He was very courteous and he knew his stuff. The car that I got coverage on is an '07. I was wanting a little bit more coverage. But with my car's age and mileage on it, I got most of what I wanted, but not everything. It didn't cover all electrical. But with Carchex, they do a month-to-month. So, you're not locked into a three-year contract or four. Your contract is good as long as you pay your monthly premium.

I'm satisfied with the process at Carchex. The rep was really giving details, and also, he was asking questions about the car. He was a professional.

They have really good coverage, especially since we're getting close to the 100,000 miles. I was afraid that I wouldn't find something with the coverage and the deductible that Carchex has. It's really low. So it makes it easy, that if something were to happen, I don't have to wait to get paid. It's something that I could pay right out-of-pocket and actually afford.

The signing-up process was nice. Carchex gave me a call to confirm some of the details of my vehicle, to confirm the price and that I was eligible. They went over the disclosures, made sure I didn't have any questions, and then set up the first payment. There are two situations that I would apply for the coverage to take effect. It's after 24 days and 500 miles, and the other one is 60 days and 250 miles 'cause I told them I didn't drive a lot.

Mr . ** was very polite and efficient explaining the Carchex to me. He answered all my questions with lots of confidence. I hope my experience with you will be useful and the dealership doesn’t give me a hard time. I don’t like the deductible of $200.00 and the amount of payments I have to make.

The rep I worked with was knowledgeable, professional, and very patient. He explained everything that the policy covers, the amount, and the payment.

The rep I talked to was really helpful. He gave me a price that was affordable for me.

Their rate is too high. But I had a fine experience when I signed up with them.

Purchasing contract was easy, very comforting and professionally handled with no pressure. Never received email of confirmation and call back two days later. Kayla received call and worked with me on why I didn't receive email. For some reason Suddenlink.net wasn't receiving email. We tried gmail and that worked and forwarding from gmail worked. Kayla was very patient and courteous. I was extremely satisfied with her professionalism. Too early to recommend a friend; I haven't use your services yet; however very satisfied with your customer support so far.

The rep was very helpful. I like that the policy covers my engine and transmission. The price is higher than I would like though.

I changed over from the policy from my old car to the new car, which is a better policy. Carchex gave me the best policy they had. It covers everything. The guy was very generous. I'm waiting for the new policy to come in for the new car. The only thing I hate about it is I have to start all over again. I already started the process, so why cut it off and restart it again? It doesn't make sense.

CARCHEX' coverage seemed it was better. The biggest factor is their sales rep. He was a great salesman. And in my line of business, it’s something I appreciate. So, The rep won me over. It was a very easy, smooth process going with him. He had a great sense of humor. He had all the information, made me feel very comfortable with them, so made me feel confident in going with them. And he gave me a great price. I had looked a bit online. And the next closest one is $50 more a month. So, he gave me a great deal. He made it hard to say no. Give them a look because I had a good experience so far. I started it up a couple of days ago, so I haven't had a claim and hopefully won't. But from what the rep explained to me, it seems like it's a painless process. So, if I end up having a claim, I'm not gonna get the runaround.

I was very reluctant and told the rep from the beginning that I was not gonna make a decision on the spot and that I'm a salesperson and didn't wanna be sold. But he was convincing enough for me to purchase in the first phone contact. He was very thorough. Carchex’s coverage was more comprehensive than the competitor and the contract I got was a month-to-month without limitations.

I used CARCHEX and I'm glad I had it. It saved me a couple of dollars. I also had to pay some money because CARCHEX wanted to send parts to the dealer and the dealer wouldn't accept aftermarket parts. So, that ended up costing me more money out of my pocket, but so far, I'm satisfied. It saved me some money. It was $1,700, and I had to pay $300. I'd rather pay $300 than have to pay the $1,700.

The agent was very professional and helpful and courteous and easy to communicate with. He explain everything about the coverage, what is covered, how long the coverage will last and the payment plan and I ask about the discounts and he was very helpful with that. And we talked about my truck, the condition of it, any updates are add on such as performance upgrades. Tire upgrades any customize add ons.

The representative I had was nice and he went through what their options were as far as coverage. The policy covers pretty much everything from the electronics in the cab, anything that's in oil, and if it's an internal part that causes something else to fail, then the whole thing is covered. I was surprised at the price for what they do cover. He gave me some discounts that I didn't expect. The only thing was he told me I had 20 days to put on 500 miles before the policy would be honored. I don't use the vehicle a lot but I've been using it a little bit more than I normally would have just to try and get those mileage on. Then, the policy came and it said 20 days and 500 miles or 40 days and 250 miles. The rep never said anything about the 40 days and 250 miles or I would have taken that one. It would have been a lot easier for me.

The rep I spoke with explained everything and answered the questions I had. My policy covers a powertrain, has free towing, and I can get a rental car. Plus, they gave me a pretty good deal since I'm a senior. The rate was at 149 with zero deductible, which sounds real nice. Then, I asked if they could do anything better than that. They asked me if I was a senior and they recalculated it and it came out to 119. I had a $30 saving.

The lady at Carchex was very courteous and she told me about the services. Purchasing the coverage was very easy, especially with the way the lady talked and offered me a military discount. The package that I got was 500 miles, 20 days for the parts that it covered. The air conditioning, engine transmission and electrical system are covered.

The CARCHEX salesman impressed me the most. It was not high pressured like the other ones were. This particular salesman took the time to give you some scenarios and different things. It covers everything that I needed. It's a good umbrella.

Setting up the program with the rep from Carchex was great. She was very kind and worked to get me the best price that she could. It worked well. I was trying to get some quotes and figure some things out, essentially covering major repairs, and I was satisfied with the package. But I ultimately ended up canceling. I got a refund on it right away, which was easy to do. But I just couldn't afford it at the moment. I may end up calling back and getting it put back on later.

They are too awful to describe everything. Basically, the mechanics hate dealing with them. They don't want to repair everything...just basic stuff. They will do everything to not pay out on the claim so the mechanics have to say everything perfectly or they will refuse to pay and send out the parts. CarChex is just a middle man...and has no authority to get the warranty company to pay out like they promise. Please..save your MONEY...and use if to get your own repairs done. Trust me.

Carchex seems to reassure me that everything is gonna be fine, and that's why I signed up. It was great. Still, everything sounds good on paper until you utilize it, and that's why I have it here. I know a lot of people have issues once they put in a claim.

CARCHEX' reps were friendly. And their price is fairly reasonable.

The rep who helped me sign up was quick. He got right to the point and found me something I could afford.

I've had CARCHEX warranties on three different occasions. My experience this time was better than the last one, because with the last one, they sold me the plan and they were deceptive about it. They sold me a plan that didn't have the coverage of labor rates that my car was due. They told me that I could take it to any store, but what they didn't tell me was that they would only pay $100 per hour. There isn't a shop in the country that operates at $100 an hour. Everybody's close to $200. I had them pull the recorded phone call of when they sold it to me three years ago. It was very deceptive at that point. At this time, they stepped up to the plate, so I did it again. We'll find out how this one works.

I talked to a man and a lady and they were very nice and told me what I needed to do if I wanted to take the Carchex coverage. I took it and they called me back like they said they were gonna do, which was a couple of hours later that same day. I wanted to know what my coverage was gonna be and they gave me what I wanted, which was the same that I had on the other company. I've always had insurance covering my vehicle and I wouldn't drive the car if I didn't have it. So, it is very valuable.

The representative I talked to was helpful and walked me through the plans that were offered based off the information I gave them on the vehicle. I let him know that I was a military and he offered the next discount that they had available. My brother is planning to sign up with Carchex as well.

The lady who called me to set up the warranty was super nice and informative. Just for the past week that I've had it, I've recommended Carchex to three other people. It’s only $130 a month, which is not too expensive. They cover everything and you get a rental car.

Carchex is the best one of the ones I was sent. They were the only ones that did not pressure me to purchase. They were straightforward. I did the Titanium package which covers bumper-to-bumper.

The reps asked a lot of questions, but it was fine. They explained how the program works in detail so I didn't have any reservations about choosing the service. They were courteous and able to answer any questions. The policy covers every part from the headlights all the way to the taillights, the engine, the transmission, etc. I don't have to worry about anything except for normal wear and tear.

I had a warranty with another company and it ran out because I had the car for over a year. I was oblivious to the situation. The young man felt bad about it, so they put me through CARCHEX. I made my payment last week and lo and behold, the car broke down a couple of days ago. It ran hot. I got it towed to the Mercedes Benz place and the guy said the gasket on the cooling system broke. I said, "Okay, I'm under warranty. I ain't worried about it." Then when he made the phone call to CARCHEX, we found out that I was not on warranty. It was still not in effect. But nobody informed me about that. I keep my paperwork, license, registration straight, and insurance straight.

I decided to purchase Carchex because of the thoroughness of the contract. It explains everything that I had questions about. It was transparent. There was nothing that I could not decipher from not having looked at the contract. The sales rep was very professional, efficient and explained everything that I had questions about. I'd recommend her. I like the roadside assistance, the single deductible for repairs, and the fact that I can carry the coverage as long as I want to and cancel according to your terms. Also, if I needed to get a ride to work ‘cause my car broke down, rental car coverage would be available.

Carchex covered more and it was more reasonable compared to other companies. The sales rep was awesome and very informative too. I know a lot of stuff about extended warranties, but she was more informed about Carchex apart from other businesses. The rep was also more detailed as to what they did. Everyone just said, “Cover engine, trans, and some of this.” There also wasn't money upfront. It was more month-to-month. You can cancel if you don't like it. You don't have to keep this for five years or 50,000 miles. You can terminate it when you're ready to terminate it. If there’s something going on with your car and they cover it, it’s very valuable.

What I like about Carchex was I didn't feel pressured to buy the warranty then and there. CarShield was like, “You gotta do it right now.” I felt pressured in everything. It was not working out for me. On top of that, the price of Carchex was better than what CarShield and the other companies were offering. The coverage they offered was good too. It was just like the one that the dealership has but for a cheaper price. Navigating their website is also not difficult.

The rep I dealt with was amazing and put me at ease. She made the entire process extremely easy! She knew exactly what I needed and was very professional in the way she handled the entire process. The pricing was definitely in my price range and I felt so relieved after she explained everything to me. I would definitely recommend this service to anyone I know who was looking for mechanical coverage.

When I signed up with Carchex, it was very good. The rep was very knowledgeable, helpful and wasn't pushy at all. I did the premium, which she said was bumper-to-bumper. It was really good considering the price. It gives us peace of mind.

So far, I am pleased with the CarChex warranty. I haven't had a chance to use it yet as I just ordered it last week, but they seem to be a good company. Bethany, the customer service representative who helped me subscribe to the warranty was very helpful and very courteous. I would highly recommend her when dealing with Carchex. She did a fantastic job.

Carchex lowered the price with the same coverage when I told them I had a better offer from a competitor. Alfred, the rep, was easy to deal with. They took payment over the phone and I made another payment this morning. But when you wanna make a payment that does not go through CARCHEX, it goes through a third party. And the third party is asking for a lot of information, which I don't want to share.

I do not want to use Carchex because I discovered that the company that I've been using was able to give me a different deal. So they extended the contract to seven years, and for only $89 per month. That's gonna work out better for me in the long run. Also, Carchex doesn't supply a customized agreement.

The payment plan at Carchex started high, but I finally got it down to where I thought it was reasonable and then we just do it on a monthly basis. The rep was also good. He didn't go into deep detail, but he explained what it covered.

I'm very pleased, and surprised, with the coverage and price of the warranty. Carchex explained the coverage options very well, and there was no pressure to purchase any warranty coverage. Their options cover any type of coverage you may be needing, all at fantastic prices. They are much better price wise, and coverage wise, than the competition. I'd highly recommend Carchex. In fact, I already have!

CARCHEX told me I was qualified for a lot. They to me if I needed anything, it must be within a certain time or day that I could use my coverage, even though I'm paying for it. I have to pay the bill on it to where I can use it or put 500 miles in 20 days. That's a crazy incentive. Anything can happen at any point in time. And that's why people would like coverage. I might have done this. But if I'm paying car insurance and not moving my car around, I am wasting money. Something could still go wrong with the parts because your car is just sitting there. The parts and would get old. If you don't mind waiting a certain type of time period and putting the certain type of miles on your car, and if something's going on with it by then, it's up to you.

The rep explained what the warranty was about. He was very friendly. If my car does break down, I hope I can count on CARCHEX to check it out.

I very quickly got a call back from Carchex after putting in the inquiry. They asked me a little bit about how I use my car. They also asked about the mileage and the VIN number. They gave me a quote. I indicated that I thought that quote was too high and talked to them about the discount that I had. They found another discount as well and brought the price down to a level that I found acceptable. I got a full drivetrain and electrical system warranty. It was a very easy process. I appreciated the help that the associate gave during the signup process.

I went over some things on the contract. It seemed CARCHEX covers most stuff, so it should be all right. The only thing I didn't like was they pressured me to make a decision on the spot.

CARCHEX has good customer service. Besides that, it was a great price, and their rep really helped me out with the price. We have the same type of car. We conversed about it. He was very professional the whole time, very calm and collective, and very friendly. He wasn't too pushy. He really let me make my decision. My package covers the whole drivetrain, window motors, car lock, brakes, and 24/7 roadside assistance. He explained about filing a claim really well. With the maintenance, they said, "If you ever need a repair, you only pay the $100 deductible." They work with the dealership and they get the parts to them.

I made one claim when I had CARCHEX before. But what I had to go for, they didn't cover. When I resigned up, the rep informed me of what would happen as far as receiving my materials in the mail, and sending me a confirmation email. The rep explained all my coverages and gave me the telephone number that I need to call if I needed to reach out to file a claim. He sent me my welcome packet before we got off the phone. It went well.

I was reached out to by Carchex saleswomen shortly after looking for extended car warranties for my 2018 Audi S4 saying they have very low prices and I better not miss the amazing rates and I have exactly 24 hours before the deal is done. I responded by letting her know my car has a few modifications but I was interested and after sending her what I had done to the car she reached back to me letting me know my car was eligible and that she would reach out to her managers with the modifications to make sure and if it wasn't eligible I would be quick to know and get refunded (I also sent pictures of the car along with the engine bay to make sure they have a clear image of what they are dealing with). Cool, went ahead and got the best plan they had, titanium bumper to bumper. Almost 5 thousand dollars.

The reps gave me the scenarios of what I was looking for. My biggest beef with these services is that they want you to sign up right then and there when you're talking to them on the phone instead of analyzing and thinking about the warranty.

Tyler ** was my salesperson. He was very friendly, courteous, and knowledgeable. He was not pushy, but consistent like a good salesman. I have no complaints with how I was handled. I would recommend him to others. The coverage is very impressive and very affordable. I think I will be happy with my new coverage. Thank You!

Carchex covers everything I need covered in my car. If anything happens to my car, I just stop anywhere and I have the roadside assistance. If my car gets locked and the key is locked in, they’ll come and open the car for me. And if I have a flat tire, they’ll come and help me. I'm okay with the warranty. The customer service rep was excellent. He was very friendly and patient with me. He tried to get me the discount that I was allowed to get as a senior. He answered my questions and helped me through the whole process. So, he was very nice. I was very pleased.

Purchasing from Carchex was straightforward and informative. All my questions were answered. It’s a pretty good experience. But I canceled it because I ended up not getting the vehicle that I had the contract for. But if I had gotten it, then I would have stayed with it just fine. The representative kept offering a lot of discounts, which was nice, and was willing to work with me.

I purchased a used 2016 Jaguar F-Type R, called up Carchex and put the Titanium package on the vehicle. The vehicle had cooling fan failure and overheated the motor. I had the vehicle towed to the nearest Jaguar dealership. Jaguar contacted Carchex and provided details on what needed fixed. Carchex told Jaguar that they will not cover OEM parts but would cover aftermarket parts and are saying that I have to pay the difference plus all sales tax. So instead of paying my $100 deductible Carchex is leaving me responsible for a bill over $2000. I do not recommend this company to anybody. What is the purpose of having the best warranty they offer just for them to not cover OEM parts for your vehicle. I am currently having my warranty packet looked over by my company's legal team.

I changed policies, and Carchex applied the time and the mileage that I had already accumulated from the previous policy to the current one. The reps were very polite and accommodating, and it went well.

When I talked to the guy with CARCHEX, I texted a request for information because I tried to find out how much it would cost to put a bumper-to-bumper warranty on a used vehicle that I looked at. And I know the dealership would offer me stuff. So I wanted to know what I could get it for independently so I could compare it with what the dealership offered. I kept saying, "I'm not ready to put it on yet. I'm not ready to put it on yet." And he kept saying, "It'll be $139 a month. Rather than hang up and give up, how about I could do a senior discount and make it 109?" He just kept going down and adding things on.

I liked what they offered and the price point. The rep was great. He listened to what I had to say. Overall, it was a good experience.

The rep that I talked to was very polite.

CARCHEX has the right price. Their rep was great. He talked to me and my husband and it was a good experience. The coverage was good and it was reasonable. I could afford what they were offering. I was looking for something monthly and it fit my criterion. I'm satisfied, so far. I'm gonna see how it works and if it doesn't, I'll just cancel it.