Lifeline Reviews

My daughter and my son-in-law got a medical alert device from Philips Lifeline for me and I’ve been using it ever since. I feel safe with it as well. The only thing is that the button was so sensitive. It went off and the emergency firefighters came by and that was a little embarrassing. The response was very quick. I didn’t even know they were at my door and I didn’t even know my device had fallen off the floor. I got my third device and it's doing fine. It’s on me all the time and I don’t even take it off in the shower. But I pull the button up so it’s closer to my body and I try not to bend over too many times.

I live by myself and my sons wanted me to have the Philips Lifeline and so I got it. I have used it quite a few times when I have fallen, and they alerted my son. But one time in an emergency, they couldn’t get my son. Still, the Philips Lifeline has been worthwhile. Since I’m an old lady and I run an old lady circle, I’ve been telling everybody that I had one and others are looking into it now.

My mother is 88 and she’s had some falling issue. And she wears her Philips Lifeline device around her neck and it has alerted us when she has fallen, so it’s been helpful. But there were a couple of times that it hasn’t recorded her fall. So we were concerned but we’ve already talked to the company about that. Philips Lifeline's team was great. I also spoke to them to get replacement items, and they’ve been very helpful. I would recommend Philips Lifeline. For people with a parent who is living alone, Philips Lifeline is a must. Right now, we live with my mom, so we’re usually around and have an eye on her. But she’s not always under watchful eyes so it’s helpful to have her Philips Lifeline device just in case anything happens.

When I became ill, I had to use a walker and one of my children said that it was time for Lifeline. I’ve been using it for two and a half years. I used the button when I first got the device. I was opening up the front door to look for the mail and then between the step-down, I stumbled in the difference in the two levels from the house on to the porch. I used to make the step okay, but now it’s difficult and I wasn’t ready for it and I fell on my back. Lifeline detected the fall because I fell hard and the box immediately started squawking away. We had an emergency vehicle come and take me to the hospital. It was not more than 10 minutes when help arrived.

I have mobility problems. And I really didn’t feel I needed a Philips Lifeline device but my children did. My experience with the Lifeline team has been fine. I have the Lifeline device where if I fall and I am not able to press the button, it automatically goes off. And I’ve had problems with that. It goes off sometimes when I barely think it will. I could hit it a little bit and it goes off. The Philips reps said there was not much they could do about it. I wanted to cancel that aspect of it but my children didn't agree.

I live alone and in case I need somebody, the Philips Lifeline device is a good thing to have. I have an aide that comes in every day, so I don’t need it as much. But still, they responded quickly when the button went off accidentally.

I live alone and I have medical problems, so I needed an alert service. Since I've had Philips Lifeline, I fell once. I was able to call and someone from Philips came, and I was glad with the response time. The team was very fast and I've always had very good interactions with them. It was an excellent experience.

I'm 91 years old now and I wear the Lifeline around my neck all the time so that it would get me some help if I needed it. I have the push button and it's a part of me. In my younger years, I've always moved fast, but I need to slow down now. The other day I was standing in my kitchen and I turned around too fast. I fell to the floor and the Lifeline came on. They were right on the ball and spoke walkie-talkie to me right away. I'm satisfied with what I've got and would recommend it to a friend.

I live alone. I fell in the bathroom, broke my arm and I couldn’t get up. Luckily, my son was in the kitchen. We decided that since I’m alone a lot, I needed a medical alert device. We got one from Philips Lifeline and I love it. I tried to test it one day by myself and they came on immediately. Instead of pushing the right button, I pushed the reset button. I also had a little bit of a problem, but that was only my own fault. My son figured that out right away. I feel more safe with this device and I would highly recommend it.

I feel safer that I have the Philips Lifeline and I’ve been fortunate that I haven't used it yet for an emergency. But I've had a good experience with them so far.

My mother is an elderly who has a seizure disorder. She had a stroke and she also keeps falling. She has the Philips Lifeline and although we haven't pushed the button yet, it has gone off on its own when she had fallen. Their response time is not too long. The device tells us that it's connecting, and then the people at Philips asks my mother if she needs help. If she does, then they call on the phone. There was a time when I have woken up in the middle of the night by someone from Philips calling on the phone. I ran downstairs to check on her and she was on the floor. She probably didn’t answer them, or she told them she had help. And if she didn't have her hearing aid, then she couldn't hear them.

I feel very secure knowing that I have the device. I got one because of falls and I've been having a couple of trips to the hospital. I’ve had it for over a year now and it has fall sensor. I keep it on all the time. The Philips Lifeline team has always been very polite too and I have recommended the company. The only thing is that when I'm not at home, when I'm at the outskirts, I know I can pay extra, but I don't wanna pay extra 'cause I think I’m at a premium cost right now and I'm not away, alone that much.

I have a case of really bad arthritis in my back and neuropathy in my feet and legs. I’ve had several surgeries and I have to walk with a walker. I’ve fallen a few times and was sick for a long time. My husband just passed away, so now I have my daughter here to take care of me. The response time from the Philips Lifeline reps was very good. They’ve always been really nice and polite whenever I’ve had to have them, which isn’t often. They are very congenial and get right at whatever the problem is. They know that I have to call my daughter if she’s not here. However, I hate having the device hanging around my neck, but that’s what I have to do. Other than that, it’s comfortable as something like that can be. I feel safer knowing I have it.

I'm 88 years old and I have a disabled right knee, and I can barely walk. I also have cancer that’s being chemically treated. So, I needed a medical alert service and Philips Lifeline was my first time using one. Having to use the help button is one of those things that’s like lightning. I hope I never get struck. But I couldn’t do what I’m doing without them.

I've had my Philips Lifeline on me for years now and it doesn’t bother me at all. I needed a medical alert device because I was falling frequently and my son, Tom, set the whole thing up. I know that if I fall again, the device is there and I'm gonna push the button and Philips Lifeline would send help. Also, they would occasionally call to make sure that the button’s working.

What prompted me to get a Philips Lifeline device was I've been falling and I’ve been far away from a telephone. I wear the device around my neck and the response has been good. The people are very courteous. However, it’s very important that they always have on record who they call to get entry to the house. I gave them a local number. It had to be a volunteer ambulance in our community. It’s very important we have a key with a code of it on the door entrance. They should give that code to the ambulance people so they should be able to open the door. If I’m lying on the floor and there’s nobody there to open the door for them, it’s worthless. I would recommend Philips Lifeline if somebody asked me.

I had a bad fall and I was in the hospital, and the people there told me to get a Philips Lifeline device before I went home. I've had it for a good while and it's a comfort to have it. Anytime I need anything, the reps at Philips are quick to do it. I had to push the button one time when I couldn't reach my telephone and they had my son come over and bring it to me. I wear my device around my neck and it bothers me at night since I move around with it. Still, I'm doing fine overall and it's certainly a relief for me to have Philips.

I've fallen a couple of times so my son tried to find if there was somebody who has something that would send an alert if I fell. Philips Lifeline did. I've already had a couple of surgeries on my leg so I'm doing better now and I've also been more aware of falling so I’m being more careful. Still, it feels good to know that my Philips Lifeline device would react if I fall. I've tested it and the response of the team at Philips Lifeline has been very good. Everybody that I have spoken to has been very nice and helpful.

I’m alone and I would like to have the help thing with me. I decided to get a Philips Lifeline so this way, I could call. One time, I did fall and I called, and they came. They were good and everything was fine with my interaction with them. However, sometimes, I couldn’t stand anything around the neck the moment that I'd start sweating. So I'd take it off for a while and I would be okay. I'd put it in my pocket. I will recommend it. It’s good for around the house, but if I go out, it’s not good ‘cause I don’t have the higher definition that I could go out and call for help. Also, the more it goes high, the more money I gotta pay, and I don’t have that kind of money.

Sarah has a difficulty walking and she even had an instance where she fell at the staircase. She might have missed the first step and fell to the floor and couldn't get up. Her daughter came in and couldn't pick her up as well. My wife then saw the reason to get the little device from Philips that goes around the neck. So far, Philips Lifeline is a good product. She wears it only in the house when she needs it. One time, we pressed by accident and their rep responded right away. We had a positive interaction. In fact, they explained to us what to do and what not to do. Then they asked how's everything going. The rep thought it was an emergency but it wasn't. Overall, the mechanism Sarah uses is okay. I recommend it. My grandmother had one and we might get one for my mother as well.

My mother in law has a fear of falling so we decided to get Philips Lifeline, that way, if she falls, then we know we’re gonna be alerted. My husband is the one that they call if they can’t get her, and that is a big relief to us. She did fall out in the yard one day and she hit that button. It called us and we were able to call her son across the street and he came straight over and helped her. So, that was a big help and it really has made us a whole lot more comfortable. The team at Philips has been great as well.

I had a stroke, has a tendency to fall and I am blind so my daughter got a Philips Lifeline for me and I have used it lots of times. If I press the button, that means there’s something wrong and I know they’re gonna call emergency. They respond very fast which is within minutes and the reps were courteous. It’s easy to wear, but it gets tangled with my necklace. Recently, my daughter could not untangle it so we had to call and they sent us a new pendant. Philips is good and they make me feel secure but I wish they could reduce my monthly, which is around $44, because I don’t have a lot of money and I’ve been with them for at least 10 years.

I’m old and I lived by myself for a while. My son and daughter-in-law wanted me to have something and they ordered a Philips Lifeline device. Since I got this one, it will go off if I fall. However, I had one for a while that would not go off. I was told it was not working, and it had to be replaced. I’ve also had the device go off accidentally, like when my great grandson pushes it and when I drop it. Nevertheless, the Philips team's response time is very good and I feel better if I have the device.

My wife and I are seniors. We’re both fall-risks, so we both got Philips Lifeline. We get calls occasionally from them and I have no knowledge of setting it off. They said they were gonna reset it, and then the phone rang again and they hadn’t reset it. I had to reset it. We got a call a couple of weeks ago and they were very quick to pick up the signal which is good. However, I wish the reach was greater. We live in a senior residence and basically, I don’t really know how far it reaches. When we leave here, we could fall downstairs. I also don’t know if it would go off. My sister has one that when they go to Cape Cod, they’re covered. Philips Lifeline probably has it too, but it will be an additional cost.

My previous lifeline was offered through the senior center, but it was just horrendous. It would take almost 10 minutes to get a hold of someone and it was really bad. I had a heart attack and I had to call 911 myself. But I’ve been with Philips Lifeline since 2015 and they’ve been excellent. They’re immediately on the line. I’ve had four strokes. I just pressed my button and said the word stroke and they were there. As soon as I hung up on the phone, the paramedics were already there. They’re always very nice, kind and so courteous and caring. So I love the Lifeline because it literally saved my life.

The Philips LifeLine makes me more secure until the fact when I had to replace it. I fell and the device didn’t work one time. They sent the wrong replacement, so I wasn’t very pleased about that. But then they sent the correct one and it works now. I wear my Philips LifeLine around the neck and when I tested the button, their response time took a while, thinking that it worked but it didn’t. Eventually, I got their response.

I’ve had my Philips Lifeline device for about four years. I had a back surgery and I needed it here at home with me. I wear the necklace and I feel safer with it. About four weeks ago, I fell and hurt my knee. Philips Lifeline came right on the line calling to see if I was all right and I was and my daughter was here with me, but my knee has gotten worse.

I fell one-time last summer and my son insisted that I get a medical alert device. Also, I live alone so I needed to have something in case happens. Since having Philips Lifeline, I feel secure. I put it between my breasts so it stays there and it won’t move. But every now and then, the device goes on and the minute I bend too far down to pick something or do something, the device goes haywire, which is almost embarrassing. Philips team is very good, efficient and they answer right away, though. They were okay even if it was a false alarm. So far, I’m very satisfied with Philips Lifeline and I would recommend them.

I was overmedicated like crazy by my cardiologist that I fell several times. At that time, I decided I needed to get a medical alert device and I went with Philips LifeLine. I wear my device around my neck and it makes me feel a little safer, though the falls I had made me a lot more careful. The device was broken a year ago and it took almost a year to get it fixed and sent back to me. There was no reason it took that long to get a new battery. But since then, everything’s been fine. I've also talked with the team at Philips a couple of times and they were very kind and nice.

I have my Philips Lifeline around my neck and I could hardly tell I have it on. I’m glad I have it in case of an emergency since I'm diabetic and a couple of other things. Overall, I had a fine experience with them and had no problems or any bad experiences.

I love my Philips Lifeline device. I got three of them, so far, but there was something and I had to send them back. Otherwise, I’m doing good. I have my device on my neck now. My kids felt I should have one because if I fall, I'd need help to get up or go downstairs. I hardly ever go downstairs or go upstairs without anybody being around. But since I got my Philips Lifeline device, I can go all around my property because that’s as far that I can go, that’s okay though. Their response time was okay and the reps were good. The device itself was okay. I went down to my granddaughter’s wedding last Saturday and I took it off and left it at my daughter’s because it would show under my shirt. It was something I gotta have, something that I could take off once in a while. So far, my experience with them has been good.

I live alone and I also walk with a walker and a cane. I then got a medical alert device from Philips Lifeline and I felt it would provide a safety measure, but my experience has been horrible. They sent a replacement button which I told them I did not want. I would be moving soon, so I did not want a replacement button. I returned it unopened and they have continued to charge me the extra charge for that replacement button. I spoke with a representative a couple of weeks ago and asked them to remove the charge and it's on my bill again this month. We had lots of unpleasant happenings. I also frequently get people on the phone who don't have good language skills and I cannot understand them.

I have cancer and I was fainting a lot. I got a Philips Lifeline and it works fine. The experience has been very good and I’d recommend them. But every month it has a different price. When I called them, they said the price would go down. But instead of going down in the next month, it went up. I don’t want the device anymore. I can't afford it and I want to send it back.

I’m glad I have Philips. I’ve been having problems and I'm just not feeling well and I thought it would be safe to have Philips for me. It’s been a good service to me. I feel more secure and it has been easy because I could bring it into the bedroom or anywhere. I feel more comfortable with it, especially at night. If I had to go to the bathroom and then I can’t get up in there, I’ve got the device on my neck and all I have to do is press the button.

Harold has been falling and I was worried that when I had to go somewhere, there would be nobody here to help him if he fell. So, I got him the Philips Lifeline device as recommended by Spa Creek when I talked to them. He wore the device all the time although he asks if they have one that he could wear anytime he goes anywhere. Philips Lifeline was who we called the day Harold broke his ankle and they got the paramedics out here to take him to the hospital. We used them about three times before that and their response time was good, and the reps were very pleasant.

The response time that we got from Philips Lifeline has been very good. Their reps were professional and efficient. I would recommend it.

I live by myself and had some medic health issues which makes it difficult for me to walk. I use a walker cane but I have to go upstairs in my bedroom. So my doctor suggested having a medical alert device. I got one from Philips Lifeline which I used to wear while sleeping, but not anymore because one time, they came into my house at midnight. I was in bed asleep when I heard somebody coming up. I said, "Who is this?" They kept saying my name so it calmed me down but I thought, "Who in the world is coming in here at midnight?". It turned out they were people from Lifeline. They said I had pushed the button. They had called two people and said I was in the hospital. So one went to the hospital and one came here. They were confused but I told them there was nothing wrong with me. Fortunately, I had somebody here who they could contact to get in because I wouldn't leave a key out. But I felt so bad that she had to get up at just to let them in. Also, I didn't want my neighbors bothered.

I have a tendency of falling since my balance is not good, so my family decided to get me a Philips Lifeline. So far, the people at Philips have been very active. When I fell, they took care of me and the fire department was here in about five minutes. I have the necklace button and have been very happy with it. The only bad experience I had was when I was taking a shower and I didn’t realize that my button was turned facing the shower head and it set off my machine. Luckily, my caregiver was here and she heard the voice and ran in. Otherwise, I'd probably have five guys watching me take a shower. But other than that, Philips seems to be up and going all the time and I'm very satisfied with them. I've already recommended them to several of my friends.

My daughter thought I needed a medical alert device because I kept falling. I got a Philips device and I've pressed my button by accident, and Philips' response time was good. Philips has been good overall.

The Philips Lifeline helps my daughter a lot because I live by myself and she knows I’m okay if it doesn’t go off. I wear it all the time and wear it in the house and outside, but it doesn’t go any further than that. Still, there are no problems with comfort and I had great interactions with the customer service. If the button goes off, which sometimes it does accidentally, I talk to them and I feel like they’re there for me. And they sound like they rather take care of me than not. So, I’m really happy with them. I've also told a friend that Philips is great.

My mom had a medical alert device before in Ohio and I liked the idea that if she fell, the alert realized it too. So now, my husband and I got her a Philips Lifeline in case something would happen when we are not here. We’ve had it for a few months and my mom wears the device around her neck but she doesn’t wear it at night. Sometimes they would call us because we forgot to check in with it as they want us to check the device once a month. But so far, everything has been fine and we’re happy with it.

I've had a Philips Lifeline device for two years now and our experience with them has been fine. I fell a couple times and I pushed the button and they were right here. I usually wear the device around my neck and sometimes it gets in my way. But I was satisfied with my experience.

A year and a half ago, I fell when my blood pressure went down for some reasons. Now, I wear the Philips Lifeline fob around my neck all the time. I work and I haven't needed it since then, but I've been very satisfied with it. I would be glad to relate my experience with it so far to a friend and suggest that they also sign up for it.

I got Philips Lifeline last year and I'm happy with my experience. I didn't want to fall and nobody's here. I wear it around my neck and then I put behind the window right beside where the bed is at night.

My mother is 98. She also has COPD, so she can't do a lot of walking. And she has the automatic fall detection device from Philips Lifeline which she wears around her neck. It has given me peace of mind. She's accidentally hit the button a few times and the response time has been fine. However, the device is not a mobile device and only works within the household.

The Philips Lifeline device, which I've had for a couple of months now is good. I'm by myself sometimes and if my daughter's gone and I fall, I have somebody to come and help me. I have it on all the time and I wear it at night. Two times, I accidentally activated it and the people at Philips were pretty prompt in answering, and our conversation was fine. Also, the one thing I like about the device is it's not hard to push a button if you need to do that. But it's not easy either. I think it's the way that it was made. It's curved under so it's not straight with the surface. The design has helped.

I've been retired since '09 and my wife still works, so having one makes her feel better 'cause I'm home most of the time by myself. I have polymyositis which is arthritis of the muscles which makes it difficult for me to move. I got two walkers and a cane. Over the years, I’ve gotten slower and slower. Also, I’m prone to fall down since my balance is off ‘cause of the weakness. So, the medical alert device was the perfect thing for me.

I fell and I have a disability so I got a Philips Lifeline. This was my first one and I’ve had it for years. I feel a little safer with it. I wear it around my neck and sometimes it gets in the way when I try to go out the door. I’m worried I’m gonna mash it but I manage and it’s okay. Last year, I fell and broke my ankle. I was outside and my sister called in seven minutes. The reps have always been very polite and I’m pleased with the device.

My children wanted me to have the Philips Lifeline but I’m not happy with it now. The device went off at 6 o’clock in the morning and they called me on the phone. The next thing, the police has shone in a flashlight on my face. So, I’m afraid to wear it now because I roll over in bed and it’ll go off again. I just wear it when I’m alone but I don’t like to wear it at night. Before they sent me a new one, it was going off every time I leaned against something.

I live by myself and my niece and nephew felt that an alert device would be a safeguard for me in case I would fall and I couldn't get to the phone to call 911. I’m 91 years old and I have arthritis and I use a cane. I only had to use the device one time over the two years that I've had it, and it was satisfactory. With my arthritis, I couldn’t get on my knees to pull myself up so I had to rely on them to send someone to get me up, which they did. They were very prompt. They said help was on the way and it wasn’t too long that the help came and got me off of the floor and into my chair. They called my nephew, and then he came down. Everything worked out very well. I would recommend Philips Lifeline.

I live alone and the school is just adjacent to my property, so I have lots of traffic down this way. Having the Philips Lifeline makes me feel very secure. I've got the newest model of the machine and I wear it around my neck day and night. I never think of taking it off. Everything has been fine with Philips Lifeline.

I was going to physical therapy and I left my Philips Lifeline device at home because it’s no good outside the house. I took it off and accidentally it went off while I wasn’t home. They responded in three minutes. The firemen broke in the house. They stopped calling me at three in the morning. They have that habit for a while and I think they’ve just about worked it out. But then I figured out how to get them to call before they show up here and break the doors down. Philips Lifeline know how they’re doing.

My husband had Parkinson's and we thought it was a good idea to have something. When he was at the hospital, one of the social workers told us that her mother had Philips Lifeline and had been very happy with it. He died two years ago and I kept the device because my family wants me to. I have someone who lives with me now so there isn't the same need for it, but it makes my daughter feel a whole lot better to know I have it. The unit is only good around the house and if I’m going to be alone, I put it on. I don’t sleep with it on since it bothers me so I put in on the bedside table. I've accidentally pushed the button twice and they called promptly. I've had nothing but good experience with Philips Lifeline and I would certainly recommend it.

I'm satisfied fully with Philips Lifeline. I got it because my husband passed away, I live alone, and my kids insisted. I wear it around my neck all the time. When I tested it, it worked fine. I would recommend this especially to anyone who is in my situation, living alone. The Philips Lifeline team was very nice too. They had been very kind.

I’m living by myself and I thought having a medical alert device was very good. Since having the Philips Lifeline device, I feel a little more confident. It's comfortable to use and I also feel like I'm never alone.

I live alone. I had a stroke and I did not know if something would happen and I would not be able to call my family. So, I purchased a Philips LifeLine device. It has made me feel safer, but the only thing is that it got to the place where it would not automatically ring for the family if I fell and was unconscious, but they fixed it and it does now.

I'm glad I got Philips Lifeline. I fell several times and the only time that I got badly hurt was when I broke my shoulder. My family was here but I fell out in the garden. I was okay and everything but when I was about to go back to the house, they were here looking to see if I was okay. One time, I fell out of bed and when I'm about to hit the floor, Philips Lifeline was on the line and they had been nice. I hang the device around my neck. Since I fell and broke my shoulder back in December, I put it on all the time but it makes my neck hurt a lot. Overall, I’m pleased with it. The only thing that I wish about is that it would protect me if I’m away from my home too. I went to a senior citizen office and it’s about seven miles from here. There was a lady and she’s got one so I found out that there’s a device that could pick up from anywhere.

I subscribed to this service several months ago as I use a walker and/or wheelchair. Then a few months ago their office called me leaving a voicemail to push the button so they could test it. I did as they instructed! They asked, "Is this an emergency?" I responded "No, you called & instructed me to push button for testing." Person became very rude and hung up on me. I dismissed it as they had bad day. Then approximately a week to ten days ago the office that monitors their units called and told me my unit has shown as not working for a week or so now. I told them I had no idea and they said that some from local office would contact me to fix it. Of course no one has!

I had episodes of falling. I went with Philips LifeLine because they were the first ones that talked to me. The last time I used it, I had to use it because I was in the hospital, and the Philips Lifeline people handled it pretty well. There were one or two other times that I used it. And we made it clear that when the person responds, they are not to call the Elkhorn Fire or Rescue Squad. They are to call the Police Department because, most of the time, it's just to help me up. And one time when I had to be transported, they called the Rescue Squad then. My interaction with their team is quite well. It was on the phone, and it was very nicely done. They were very professional, friendly and respectful. I always wear it around my neck, except in the shower. I don't fall so much now because I am wheelchair-bound. Still, we're very pleased with Philips Lifeline. Having it is reassuring.

I’m 95 and I fell one time and broke my hip. I fell a couple of times after that but I didn’t break anything. My Philips Lifeline is just a precaution and my daughter lives with me. When I fell at home, Philips Lifeline answered the device because it automatically goes in without me pushing the button. They wanted to know if I needed any help, but I got to a chair and pulled myself up so I didn’t need them. The response time was wonderful. I was by myself then because my daughter was at work, so it worked out. My interaction with the Philips Lifeline staff was very good and I was happy with it. I put the device on every morning and I have to wear a blouse with a collar on it because I can’t stand it on my neck. I put it under the collar when I put it on. Overall, it’s great to have Philips Lifeline. I feel secure like somebody can help me if I need it.

I have a very satisfactory experience with Philips Lifeline. Because of my weakness, I switched over for my wife since she no longer needed it. And when I tested it in the past, they did well. They reacted very quickly especially when I fell down. I am supposed to wear it around my neck but I just leave it by the bed. I try not to bother the Lifeline team. Moreover, it would be difficult to get to the door to open it. Although, I have a lockbox outside so they can open the door from the outside if emergency vehicles have to come. Still, the lockbox can present a problem for people who haven't set it up outside the door. They'll need to have the fire department to try knocking the door down. Also, it would be nice for Philips LifeLine to know if we fell down and weren't able to move.

My balance was very bad and I was having trouble with my back. The pain was so bad that I needed something to lean on. My daughter works for a medical professional and she got me a Philips Lifeline button. It is very necessary. I am at home by myself right now but sometimes my arthritis gets so bad that I have to go back with her. It's convenient knowing that I have the device and I can get help if I need it. I've bumped the button somewhere several times and anytime that happened, the team at Philips Lifeline answered immediately. I'm very satisfied.

I'm diabetic and one time, I had low sugar and I couldn’t get up, and my aide just pushed the Philips Lifeline button. It was very helpful ‘cause paramedics came. But the device is not comfortable ‘cause it’s kinda bulky. I keep it on hand when I have it. I don’t like to wear it. But I’d definitely tell my friends about this device.

I’m 91 and after my husband died, I lived alone and the family thought I should have a Lifeline. I stayed there a little over a year and then I took my Philips Lifeline with me and I went and lived with my son and daughter-in-law, so I’ve had it for quite a while. I moved to a retirement place and they had their system and they had the thing to wear. I tried it there a couple of times and I got no response from it. So I thought, “Well, I’m just gonna keep my Lifeline.” Philips has very good responses. One time, a red light was flashing on my device and I didn’t really know about that and I called them on that and they said my battery was low. And then they sent me a new locket to wear. I would recommend it.

When I went to the nursing home, I had to have therapy for a month. They told me how to use everything and they were very strict about what I did and what I didn’t. And that’s why my daughter said I had to have a Lifeline when I came home. She would not let me come home without one. Also, I’m 90 years old, crippled and I’ve fallen a lot of times so, my daughter doesn’t want me to be alone without somebody being able to get me help. She signed me up before I came out of the nursing home and she said she has checked them out and Philips Lifeline is the best.

My mother is senile, has trouble walking, and has been known to fall that she needed a medical alert device. My sister ordered Philips Lifeline and it does work. I feel fine with it. My mother wears it around her neck. It's on her 24 hours. One time when the button was pushed, they all came on the phone. The response was very fast.

I live alone and since I got Philips Lifeline I felt a lot safer. I used the button a few years ago and my interaction with the Philips Lifeline team has been excellent. Their response was perfect.

I fell once then I got the Philips Lifeline device. I use it when my caregiver isn't here and it works fine. Plus, it is convenient.

I wear the Philips Lifeline around my neck and I put it beside my bed on the nightstand. The device, once in a while goes off, without me being aware of it. Usually, I didn't even push the button. It seems to go off by itself. But I get a call asking if I'm okay. I get a response right away and the people at Philips were very friendly.

I'm 90 years old and living by myself, and if I fell down, I may need to get help, so I got a medical alert device. I’ve had the Philips Lifeline for three or four months now and it’s working fine. I test it once a month and press the button and talk to the lady. Normally, I get a message saying, "Do you have a problem?" And I say, "No. I don't have a problem. I'm just testing it." I wear it around my neck. It works and it's there if I need it.

I'm living by myself. I've had my Philips Lifeline device for about eight years now and it's been great. I wear it and I don't even realize I got it on. Also, when I've talked to their customer service, it went fine.

A few years back in my late '60s, my loss of memory concerned me that I might be getting dementia, so I had a lot of exams and three different neurologists agreed that I had Attention Deficit Disorder. I found out that I had had it my whole life and a couple of years later, I was told that it gets worse and worse as I grow older. Since I'm able to remember things less and less, I thought that a medical alert device would be a good thing to have.

I live alone, a widow and I’m now 83 years old. In case I had a fall, I needed to be able to turn to somebody rather than just lie there and wait. I’ve been with Philips Lifeline for about eight years. When they switched in our area and I had a choice, I stayed with them. I had two pretty good falls and at that time, my pendant didn’t go off and it’s only because I’m a dogged person. I got right back up and refuse to go to emergency. My daughter took me to the emergency the next day and I had a sprained ankle and a strained upper leg. And then a little while, beyond that, I was outside and I fell again. I lost my balance and the pendant didn’t go off again.

My parents are very rarely alone in this house. They have three daughters and we're here a lot. But we were watching my father's health decline and it became more obvious that he needed to have something in case something happens and somebody isn't here. The Philips Lifeline device is on a necklace that's around my father’s neck. His memory is getting worse now and he's also getting more hard of hearing. We’re hoping that if something happens, he would know to hit the button. But we did get it with the sensor where if he fell, it would be detected. That is good because that would be a concern if he fell. It makes us feel safer knowing that Philips Lifeline is around and that our parents could get help if they needed it and if we weren’t here to watch it happen.

I don’t have very much of a family. Whenever I broke my hip, my niece and great nephew would come up. While I was in the hospital, they got Philips Lifeline for me. About three years ago, I fell all of a sudden and I thought I was all right because they asked me when I fell. I got up by myself out of the floor and walked over about 10 feet to the bar and they asked if I got up okay, which I did. I called my husband's sister and she came out. She said we needed to go to the emergency room and I found out I had a cracked pelvis.

I'm 92 and I live alone. I've looked into medical alert systems for a long time. I then got Philips Lifeline and I had a lot of trouble in the beginning. It went off twice in the middle of the night. And I do not sleep with the pendant because I’m afraid of rolling over and setting it off which happened the first week I had it. Philips Lifeline kept insisting that the device is very sensitive and I must have touched it. Well, it may be sensitive but I didn’t touch it. I wasn’t wearing it. I resent them for even saying such a thing. They’re putting the onus on me when their equipment was obviously defective. But they changed the equipment and I haven’t had any trouble since then.

We got the Philips Lifeline for my husband because he had COPD and he turned it over to me. I’ve had it for quite awhile and it’s very good. It’s always blinking so I know it’s working and if I need it, it’s there. It’s great and I like it. When I got a new button, the reps and I straightened that out and they were very nice and helped me a lot. People should have the Philips Lifeline in the house no matter what age they are.

I've lost a kidney to cancer, and I have it in my heart. And I was experiencing some falling and bumping up against the wall, losing my balance. So, I have a POA and they got me a Philips Lifeline. I was dusting one day and I punched the button. A guy named Larry called me very swiftly and he was very personal about it. But I explained to him that I was dusting and pushed the wrong button. I feel much safer with Philips Lifeline and I have recommended it to a very dear friend.

I live alone and I’ll be 92 in a month. My children decided I needed the Philips Lifeline device then all of a sudden, they were putting this thing around my neck and telling me not to sit on it. The device is extremely valuable and it gives me my security. I've been using this for maybe a year or so but it seems like a lifetime. It’s a pain in the neck to wear but I have it on all the time. It hangs down to my belly button and I wish I could have a new chain for it. They told me I could take it to the shower but I didn’t wanna get the thing wet and I’m very careful not to drop it.

I fell off the edge of the bed one day and I couldn't get up. I laid there for 24 hours before somebody finally got to me. I got to the phone but I couldn't use a push button, and so my son said that it was time to get a Lifeline. Shortly after I got the device, when I was taking a bath and started drying myself, I pushed the button. Their response time was great and they came out right away. Also, there was a time when Philips Lifeline called because my battery was low and so they checked it. In the end, they told me what was going on and sent me a new pendant. Although I haven't used it yet, I am very well satisfied with Philips Lifeline.

Jackie lives by himself and he's 87 years old. He's able to get around, but with a walker, and he has fallen a few times. The Philips Lifeline medical alert device has been a great thing for him to have and it has been wonderful for him. Knowing that he has the device has made him feel more comfortable and it has put his daughter, who lives out in San Francisco, at ease because it really works. Jackie has used it a couple of different times when he fell and the Philips Lifeline people detected that, and they called the neighbor and his daughter, who were able to get over here to help him up. The response time of the Philips Lifeline team was pretty quick.

I'm 93 and I live alone. I had just moved into here and I was here about six weeks. I fell, broke my hip, and laid on the floor for 14 hours. My kids kept calling in and I couldn’t reach the phone. Finally, one of them came. We were yelling back and forth and she called the fire department and they came and got me out. I'm very careful now and I don’t wanna go through that again. I wear my Philips Lifeline around my neck and the only time I take it off is when I take a shower. If I need somebody, I would push the button. I would recommend Philips Lifeline and if someone asks me about it, I will tell them that it's a good thing to have.

I had operation on my right side and I have a walker that I use. I have the Philips Lifeline around my neck and it's comfortable. I feel a little more secure in case I have any accidents. But I don’t like that the price is going up so much. I'm a senior citizen and it's hard to get all the bills paid for. Maybe I'll see if I can find a cheaper medical alert device.

My mother fell one time and she had the necklace on but we didn't hear anything from Philips. So we traded the necklace and this one is a little better. My mother has dementia and we wanna have something in place for her just in case we're out and she would fall. Whenever we need Philips or the alarm goes off, they call us right away. It's a good product and we've been using it for about three years now.

I have my Philips Lifeline for over a year now. I was falling so I had to have a medical alert device. Once, I accidentally pressed the receiver and I had a response to that. They were very nice and asked me if I was fine, which was nice. I apologized and told them that it was a mistake. However, the device doesn't work when you leave the house. I've seen another one that would work if you go out. Also, when they sent me a new one, it didn't work. So, I sent it back. But I still have the original one.

I got a medical alert device for my mother and father at the same time. My dad has the medallion thing and he doesn't leave the house so while he's up, he wears it. If he would fall out of bed or have an issue with falling, it’s good to have that ability to have the Philips Lifeline track and respond to it quickly. We went for a period of time where we had inoperable devices and it didn't get flagged, but we got a replacement in and the device seems to be working fine.

I'm all by myself so I decided to get a medical alert device. I used it one time and in about 10 to 15 minutes, the ambulance was here.

I'm 91 years old and have had a few falls and so, my daughter got the Philips Lifeline for me. I leave the device besides my bed at night. I tried sleeping with it but I got tangled up. And usually, during the day, when I'm malling, I hang it around my neck. I tried putting it into my pocket and it went off. It has a tendency to do that. Since I've had it, I feel safer especially when I go down the stairs in the basement. I had an emergency once and the Philips team was here quickly.

I’m 91 years old. I have atrial fibrillation and a pacemaker. I have also had two valve transfers and I'm low on sodium. My daughter-in-law bought the Philips Lifeline for me and I feel safe with it. I wear it around my neck and all I have to do is punch it. I also have my electric garage opener's remote by my bed so someone can get in. I have accidentally punched my device one time and Philips Lifeline called right away. I'm sure that they would answer me if I ever use it.

Although I haven't fallen, I live by myself and my family thought I should have an emergency button 'cause I was going outside a lot and doing things in the yard. The kids ordered a Philips Lifeline device and read the instructions. However, we're wondering if I push the button and ask for help, who would it contact first? Because we were told that the family would be notified first, and then we were told that the paramedics would be notified first. It also went off a couple times without me using it. Like one time, I had it hanging on the dressing table. Paramedics came and checked me out. I was sound asleep and they woke me up. But they were great. They also call every month to check the device to see if everything was working all right.

I got a medical alert device for my own protection and opted for the Philips Lifeline. I've had it for at least two years now and I haven’t had any difficulty with it. I feel more comfortable having it since I can press the help button and have an answer from the Philips Lifeline team. I wear my alert device around my neck and at night it stays there under my pajamas. I’d recommend Philips Lifeline to a friend.

I live alone and decided I needed a medical alert device. Now that I have Philips Lifeline, I don't worry about things because I've done what I could and it's the best I can do. It gives me a little peace of mind to know that I'm not just out there by myself. If I press that buzzer for something, they come on and say, "Are you having an issue?" Most of the time it just accidentally goes off and I don't really need it, so I just say I'm okay and then we just reset it. Sometimes I wish I didn't have to hang the device on my neck, but that's the way it has to go. I have to be careful of what I do with it because it's sensitive. I don't wanna knock it and have them calling me. It hangs long and gets in the way a little bit, but they need it that way so that in case I fell, it would hit the floor.

I got my Philips Lifeline so that if I have to live by myself, I have it. I broke my hip one time and they responded in a timely manner. The representatives were nice too. I’ve had it for a year now. I wear it around my neck and I’m doing fine with it. I recommend them very highly.

I have trouble standing up on my feet and my kids said that I get a Philips Lifeline, so I did. I fell once and I’ve had a knee and hip problem and it’s hard for me to get up because I’m on support. I can’t take a bath anymore. It’s hard to go up and down so I’m really afraid, and I’m alone too. It was more of their peace of mind than mine. Philips Lifeline's reps were very nice. I wear the device around my neck and I have it on most of the time. There were times I touched it while I was sleeping and it woke me up and didn’t know that I did it. And their response was very fast.

I’m wobbly sometimes and I have two knees that have been replaced. If I'm down on the floor, I can't turn over on my knees and get up. I live alone and my daughter kept telling me I needed a medical alert device, so she got me a Philips Lifeline. Several times I'd accidentally pushed the button and the response was always quick. The rep was always friendly and would ask me if I was all right and if I needed help. This Philips Lifeline device is a good thing to have and when I’m wearing it, I don’t even realize that it is there most of the time.

I fell, broke my back and had to have a 10-inch metal rod placed in it. I feel a little safer having the Philips Lifeline ‘cause I’m by myself a lot. I haven’t had to use the device, but I accidentally bumped it one time and their team responded real fast. I have recommended it to some who have gotten it too and they enjoyed it.

I got Philips Lifeline medical alert to help me whenever I'm alone and might have a medical problem. It's not bothersome to wear and although I haven't had to use it for an emergency, it's a good backup place.

We've been using Philips Lifeline for my mom for about three years now. Recently needed to update some payment/contact info online but was unable due to portal issues. I found myself on hold to speak w/ representative twice for several minutes. While your staff is indeed courteous and customer-oriented, I was a bit taken aback at learning that your online account access has been "down" for several months... a bit inconvenient. Please be advised; online portal accessibility is no longer a 'benefit' for clients and customers in today's optimized world... it's simply a standard. Given your line of business, responsiveness and access should be an absolute priority. Why has your customer portal been down for so long and when can we expect online accessibility will again be available to your customers?

I've got a lot of medical issues and I stay home a lot because it's better for me. And Philips Lifeline is a good thing to have around the neck. I'm 84 and it's a very good system to have for older people.

Almost seven years ago, I fell and broke my hip. I could not get to the phone and it was 16 hours before my daughter found me. So, my son ordered Philips Lifeline. He had heard about it from his grandmother. I got the new one where if you fall, it goes off. For the first three months, I was going crazy with it. If i rolled over in bed or sat down too hard on a chair, sort of plopping in, it’d go off.

Philips Lifeline is much better than the other one I had. I’ve been a type 1 diabetic for 60 some years. I am blind, not fully but legally, and I fall a lot. When I fall, this one picks it up. The other one I had didn't do that and I had finally passed out on the floor quite a few times. I had that Life Alert for about 10 years but when my daughter read about this Philips one, she felt that would be the best thing to get. I fell in my bedroom once and I didn't have sense enough to even punch the button. That was my blood pressure and I fell against the wall face forward so that wasn't something they can respond to. But when I need help, I hit the button two or three times and they come on really quick. They have been wonderful for the times that I needed their help.

It's convenient to have Philips Lifeline and their reps are okay. But when I fell and I pushed the thing, it took them a while to connect. And they were supposed to call my daughter next door. They didn't. And I don't like to have to charge it every day. But overall I'm satisfied with it.

I fell a couple of times and at that time, my son and daughter work out of town so they got me a Philips Lifeline. Since then, I feel more secure. Their reps were excellent and their response time when I push the button was very good. I wear the device on my neck and so far, it’s all right. After you get used to it, you don’t pay much attention to it. I never take it off. I even shower with it on. So far, my experience with them has been excellent. However, I need some way to lock my house and the medics can still get in. My granddaughter has married a Fire Chief and she was gonna see if she could hide a key out some place and tell them about it. Other than that, I’d recommend it to anybody who has a possibility of falling.

I went to Florida to visit my sister and I broke my elbow and my shoulder and had to have those replaced. And then I was chasing my daughter’s cat to give her medicine, and I tripped, fell and cracked the other arm. Having Philips Lifeline makes me feel a lot safer and I like it very much. I get up in the morning when there’s nobody here and put it on. Anytime I have to call them, they’re very pleasant people. One time, I pushed the button accidentally and they were right there. I’ve already told eight of my friends about it and they got them too.

My son picked out Philips when I decided to get a medical alert device as I have fallen. Philips Lifeline made me feel safer to a certain extent but I’m very cautious. I have used the alert once and the team responded within four minutes. They were very good.

I'm getting up in age and sometimes I'm alone and wanted to have a little extra security. With Philips Lifeline, I can get some attention if I needed it. The device is okay and if someone asks me about it, I would tell them that I had no problem with it.

My patient has Parkinson's and up until about a year ago, she only had help one day a week. The Philips Lifeline device certainly has helped her. In the past, accidentally pressing the button and somebody being called in the middle of the night was a concern for her. But, that hasn't been an issue. I would definitely recommend Philips Lifeline.

I’m by myself and I feel more secure now that I have Philips Lifeline. Their team responded quickly and I’m solved with my experience with them.

My mother is at home alone a lot during the day and Philips Lifeline is her protection. The device has been wonderful, and their team has been excellent. She hardly ever notices it and we definitely feel safer with her having it.

I was falling down and I couldn't help myself up. So, I decided to get a medical alert device. Now that I have a Philips Lifeline, I feel more secure. I've had to press the button about four or five times and their team came right away.

One of my kids got a Philips Lifeline for me and I wear it around my neck. Their customer service is really nice. They call me once in a while to check and see how I’m doing. Overall, I’m satisfied with it.

I live alone and feel safer by having Philips Lifeline. I wear it all the time around my neck and it's fairly comfortable. However, I take it off when I leave the house. They're always very nice if I have to talk to them, but last night they called me at 1:30 in the morning and woke me up. They said that they had gotten a signal. I told them I was in bed out cold. They’ve done that before at that time which was very annoying. But they were apologetic about it. I would recommend Philips Lifeline and tell others they're very good and watchful.

I broke my back several years ago and I needed something that I could use to get help if I fall. I have Philips around my neck all the time and it has helped me. It's under my clothes and it hasn't bothered me.

The one time when I needed my Philips Lifeline medical alert device, it wasn't working, but that was my fault because I didn't charge it. But since then, everything has been okay. I charge the device once a week and I often make sure that it has been recharged. The team at Philips Lifeline have been fine. At this time, I forget that I've put the device on. But for what I get, the service is highly overcharged. It's costing me $44.95 a month and I haven’t made one call at all in the time that I’ve had it. I’m a senior citizen and that seems like a lot of money, so I’m considering letting it go.

I have heard stories about people who fell and were helped by the Philips Lifeline team right away, and my daughter was strongly for it so I went for it. I've had the Philips Lifeline now for about eight years and having it is reassuring. I wear the button around my neck, even at night. When I fell once, their team knew about it. I can’t remember pushing the button so there must have been some message that was sent to them and they sent help. So I would recommend it to my friends and tell them that it is silly not to have one.

My children decided I should have a medical alert device because I've had headaches for quite a while even before I had it. I feel safer with my Philips Lifeline quite a bit in case I fall I'm very satisfied with it. It's wonderful. It sure does its job. I'm really happy that I have it and I would tell others to get it.

My kids thought that a medical alert device would be wonderful for me to have since I’m by myself. Also, because of my age, I decided to have one. I used the Philips Lifeline accidentally once or twice and I know that when I touch it off, the ambulance would come. Everyday, I take care of the house, cut the lawn, and go back to the farms and look around and I have no problem wearing the button. I got a new button last month and I sent the old one back. It's wonderful to have a Philips Lifeline if you fall. Otherwise, I'd be lying down in a house all day without somebody checking up on me.

My son thought I should have a medical alert device. I have Philips and I wear the device around my neck like most of the people do. I used the device once or twice, and the Lifeline team responded soon enough. I'm satisfied so far with Philips Lifeline. It works.

My age made me feel like I needed Philips Lifeline. Their reps are very friendly and very polite. I've tested the button from time to time and their response has been really good every time. It’s all been good.

I got something in the mail from Philips and I looked at it. And one time, I had fallen and I turned the mail over to my son-in-law and daughter and they turned it in for me and sent me the bill. I felt pretty secure before, but not long after I had Philips Lifeline, I fell and it worked perfectly. I don’t get around very good, and I had hardly hit the floor until someone asked if I had fallen. I said yes and they said, “We’ll get you help.” And they asked if I could get up and I couldn’t. The device is around my neck, but the buttons irritate my skin and I don’t know whether it’s plastic or nylon.

The one thing that the hospital and the nurses were very concerned about was me falling. When I came out of the hospital, the care unit that I had offered a medical alert device for three months. When I got Philips Lifeline, we tested it and the response was very quick. Although my husband is with me and I've never had to use it since, it's a reassurance that I've got it in the house. However, I felt like I was misled on the rate. I was told it would be $25 a month which was exactly why I kept it because $25 didn't seem so bad. But by the time you put in all the extra little things, it was about $38. When I got my bill, it was that rate which was a far cry from 25.

I’ve been handicapped for a number of years and my health deteriorated. Also, I live alone so I thought it would be best if I have a medical alert device. Now, I have Philips Lifeline and it makes me feel more comfortable in case I wasn’t in proximity to a phone to make an emergency call myself. I have the ability to get help without trying to struggle to get to a phone. I test the button about once every six weeks just to make sure it’s still working. And there had been two occasions where I called for help. Lifeline’s team always responded very much within what would be expected.

I needed a medical alert device. I got Philips Lifeline and everything had been all right since I started using it.

My caregiver ordered me to have a medical alert device because I live by myself and I have had one for about five years. I wear my Philips Lifeline around my neck and I have no problems with it. I fell once or twice and they called in to my son in California and let him know I had fallen because he called me.

My daughter ordered a Philips Lifeline for me, being 98 years old who lives alone in my own apartment. I have it on when I take the shower, but then I have to take it off and hang it to let it dry and then I put it back on. But I have it on most of the time and I feel safe with it. However, when I go outdoors or if I go shopping, I don’t have it on because it won't do me any good. Nonetheless, it's very comfortable that I don’t even know I have it on sometimes. I would recommend Philips Lifeline.

When we first took out the Philips Lifeline, it was more for my husband who recently passed away. We got it for the both of us but he had Alzheimer’s disease and I thought it’d be a good idea if he had one. And then after he was placed in a facility, I kept it for myself. He set it off several times by mistake in the middle of the night and the response time was very good. One time, I set mine off and I didn’t realize that it was set off. I went to my car and when I got back, the fire department was just leaving my house and they had responded to it. I feel a little more confident with it, especially at night. However, at one point I was doing a little shopping around and I could have gotten another unit that's a bit cheaper. Philips Lifeline said they would meet those prices, and as far as I know, they never did.

I’ve been very satisfied with Philips Lifeline. I have never had to use it since I’ve had it but it makes me feel safer.

I'm not young anymore. If I fall and am by myself, I should have a device around my neck that I could push and somebody would come. I wanted to get a device from the hospital but they didn't have any left anymore so I got a Philips lifeline. I'm all by myself so having the device makes me a little bit more independent. But I'm not confident how it would really work if I would have to use it. They call friends first and they call you too. I question if they would really hear me from the speaker if I'm in another room. The thing is if I'm not in the room that has the speaker in it then it's a long roundabout fair to get to having anybody here respond to it. I would have had a much better feeling if I could have had something like a cellphone where I could talk to somebody right away.

I ordered a Philips Lifeline and they told me it was on back order. They said that the one they had wasn’t any good and they had to redo them, and I went without it for over month. But I feel great with it on and I never take it off. I push it only when they tell me to push it and they respond right away. It even covered me when I fell in the ditch in front of my house. It automatically went off and my son was here so we cancelled it. It works fine and I have no complaints about it, except for trying to get the buttons replaced.

My sister and I have been taking turns staying with my mom because she’s got a little bit more issues going on. After my sister and I discussed about getting a medical alert device and tried unsuccessfully a year or two before we got the Philips Lifeline, my sister ultimately got it but it was based on our small committee deciding that we needed to move in that direction.

I have had a very good experience using the Philips Lifeline. I had a stroke and with the device, at least I feel I could walk without the concern of falling. If I fall, either I press the button or the Philips Lifeline would recognize the fall and I'd have someone who's gonna come. I wear the device on my neck and I'm very happy with it.

I've got Parkinson's disease and I live by myself. But with my Philips device, I feel like I have somebody watching over me. I have it around my neck and keep it on all the time. I can move around and I know that if I fall, somebody will pick me up. Everything has been good with their guys too. They know what they're doing and I've had no problem with the people that get back to me. When I accidentally turned it on, they were right there. It's just that with the way that my house is built, it's hard to call back the operator-in-charge. I have the receiver area in a den and the bedrooms are all the way at the end of the house. Otherwise, my Philips is working good for me.

I am writing this review out of total frustration. Hopefully this will provoke the proper response from Lifeline. My family and I have had a Lifeline monitor for my 90 year old father for several years. The system seems to work very well. Not my issue. In March of this year I received notice from Lifeline that my father's account was delinquent. I handle my father's finances and have never missed a payment. Upon review it appears that Philips changed the account number when we changed the mailing address for billing purposes. Not knowing of the new account I continued to pay to the old account via my bank's bill paying services. Once the changed account came to light, future payments went to the new account.

We needed something here and I felt that since Philips Lifeline had been around for a long time, it would be worthwhile giving them a chance. We wear the buttons around our necks and we feel a little bit more secure that if something happens, we can get immediate aid. We’ve even been thinking about upgrading this button so that it’ll be activated outside of our home. The only thing that makes me hesitate is the bad experience we had with the button with regard to it activating if we fall.

I've had my Philips Lifeline medical alert device for at least five years. I had an episode where it went off automatically when I was in the bathtub and the emergency vehicle was here within seconds. I got a call from my son asking me what was wrong and I also got a call from Philips Lifeline. They asked me if I was all right and I said I was just taking a shower but when I leaned down to wash my feet, the alert button dropped down and it thought I had fallen. I was in the shower when they all tried to call me and they didn’t get an answer, so they called the emergency and the life squad was here very promptly. I was pretty impressed. I was in my towel and stark naked when the guys came to the front door. I thought to myself, "At least we now know the system works." But the incident scared my son.

I had a stroke to my optic nerve and a hemorrhage in one eye. I got the Philips device and it has changed my normal day-to-day life. I wear it all the time and if I fall or need help, I push the little button and it talks to me. It also has GPS so I can wear it out of the house. All in all, Philips Lifeline is a wonderful company to deal with.

I passed out from low potassium last year and broke my hip. I also had other times when I had to go to ER with Atrial Fibrillation. And so Philips Lifeline has always been there for me and it has probably saved me a few times. I’m 91 now and I sure don’t need to be without one. I feel good about it, though I had a hard time at the beginning of keeping from setting it off all the time. I would be out in the yard without realizing that I had accidentally turned it on and next thing I knew, an ambulance would be driving up or the people here in the community be driving up. So I made a necklace and I would pin it to the left side of my shoulder. And I have never set it off since and it’s there if something happens to me. I also sleep in it and it works fine. I call them once a month to make sure my alert is working and they’re always very helpful and stay to help me and take care of me. It’s been great and I recommend Philips Lifeline.

I live alone and before I was back in the suburbs of Florida so my son got me a Philips Lifeline. And now I’m back at my home in Indiana and I can transfer and continue it here. I wear the device all the time. I fell two times and once I rolled over it in my sleep and they called me. My son talks to them all the time. He’s the one that takes care of it and see if it needs anything. And my son and I have both been satisfied with Philips Lifeline. They just replaced the device with a new one a little while back.

I'm happy to have my Philips Lifeline medical alert device. I love it. I've been using it for four years now. When my husband was alive, I kept using it all the time. I sleep with it on everything. He's dead and I live by myself now. I have a family on the small town in the island and I cannot go there anymore. I stay here all the time in my apartment. Since I have it still, I feel comfortable and it doesn't bother my neck. However, I don't know if it works or not.

I fell a couple of times and it was discovered that I had very bad arthritis and neuropathy in my legs and back. My kids made me get a Philips Lifeline because they didn’t like me being here alone without some protection. I’ve had my Lifeline necklace for about five years but I haven’t had to use it in all these years and it’s costing me a fortune. I spent several thousand dollars, spending $52.13 every month and they do add up. But I don’t like being here alone. My kids call me all the time and they are here as much as they can be. They bring in groceries for me but none of them live in town. I am still on my own quite a bit and if I ever get in a jam, it’s nice knowing that that’s available and it can get help for me.

I fell indoors and couldn’t get up, and the response time of the Philips Lifeline team was wonderful. The reps were very kind too. It was a very good experience.

I've had my Philips Lifeline for quite a while, somewhere between five and 10 years now. I wear the device around my neck and it's comfortable. Once, I couldn’t get up off the floor. I called them and they were very helpful. I said I needed help and their response was between 15 and 30 minutes long in there. I was satisfied with that. They came out and helped me get up.

I fell a couple of times so I got a Philips Lifeline. I wear it around my neck and I also sleep with it. We got along good with their reps as well. I’m proud to have Philips Lifeline because in case I fall out in the yard, I have it. I’d recommend Philips Lifeline to someone who’d need it.

My daughter made me decide to buy a Philips Lifeline device and now I feel very secure with it. The response time has been fine and the representatives who have come to help me were very pleasant people. I'm very happy with the device.

I appreciate having Philips Lifeline. I have ache feels and blood clots and I have a broken hip. I’m soon to be 84. I’ve seen Philips Lifeline all outside of town and I’m thinking that I needed one. I quit my job and I’m scared too ‘cause I’m up in the mountain and I had a spell coming up the mountain before they found out I had the blood clot. And I managed to get the car off the road on the side. I felt then that I’d better get that. I went and paid for it myself and got it.

My mom can’t walk anymore, so my sister got her the Philips Lifeline. She has had it for a couple of years now and since using it, everyone has peace of mind that she has a way to alert someone if she needs help. She wears it around her neck and just keeps it on at night. There had been accidental pushes on the device and the Philips Lifeline team has always been very nice to deal with.

It's quite a trip from where my bed is to the bathroom as I have to go through two other rooms and that's quite a long way, so I thought it would be good if I had a medical alert device 'cause if I fell down, somebody would hear me. The Philips Lifeline is good. I just have to be careful not to push the button because when I first got it by accident, there was a policeman standing in my bedroom before I knew it. I'll never forget that. But I'm really happy that I have it to wear and I wouldn't go anywhere without it.

I live alone, I'm very unsteady, and I'm not too sure of myself. I wear the Philips Lifeline button all night and anytime I'm alone. I just stick it inside my bra. I fell one time and just barely hit the ground when somebody called to say that they detected a fall. The reps were wonderful and the response time couldn't have been quicker. I told them who to call and they called. I was taken care of. I've always had good luck with Philips. I've had several things with them like an oxygen machine and even my toothbrush.

I have a problem with my leg and I can't walk. I've had 11 surgeries on it in the last 10 years. Philips Lifeline is a protective device and I feel secure that I can get help if I need it. I, however, lost the little button thing and I had to replace it. The Philips Lifeline team was very quick about doing that. I have had to press the help button numerous times that I've fallen and most of the time, the response was good. However, a few times when I've pressed the button, they had taken longer. And I'm glad it wasn't the heart or anything. The response from where I call has sometimes been slow, too. I wear the device around my neck and it’s okay, although it gets in the way sometimes. I don't wear it when I go out because it would be ineffective away from home.

My mother has been a Phillips Lifeline customer for a few years. Initially I was able to log on to the account and change the responders whenever necessary, however in the last 6-8 months that has changed. Now I need to call each and every time I need to change responders. The customer service reps continue to tell me that their website in "under construction". Customer service is not available 24/7 so you must call during business hours only to change the names and phone numbers.