American Airlines Reviews

The experience with American was from the outset, bad. All flights from them on our vacation were delayed for dubious reasons, mainly for from the pilots being WAY overly cautious on brake checks or paperwork, etc.. I will not be flying with them again and will instead be going with United or Delta.

My experience with American Airlines at JFK was truly exceptional. This was my first time traveling without purchasing flight insurance, and I was nervous when unexpected circumstances caused me to miss my flight by just three minutes. Before heading to the airport, I had to stop at an urgent care because I wasn't feeling well. Then I had to make one last stop at my business to take care of some urgent matters. What is normally a 30–40 minute drive to JFK ended up taking almost twice as long because of traffic, and unfortunately I arrived just after boarding had closed.

I am disgusted! I booked for Montego Bay Jamaica for the date I could go for them to inconvenience me and switch my flight from a Monday to the Sunday before Monday. Then on my way back they delayed my flight to when I was suppose to get home early the next morning until late night the next day! They horrible and I will never book with them again. Delta would never!!!!

I booked a flight back in March of this year for Aug 20, to depart at 10:07am and land at 12:39pm for me and my daughter. My flight got MOVED by AA to a 4pm departing and 6pm landing. I had spent well-earned miles and paid cash for the taxes. Yesterday July 27 I saw there are other options again - including the flight I originally booked. I tried to change my altered booking-- Was charged ADDITIONAL miles for the change but then ACCIDENTALLY booked the 10pm one instead of the 10am option. With a 4 year old, that won't work. I cancelled everything, distressed. Now the online portal says I don't have enough miles to rebook what I had originally done. I had to PAY MONEY and lost my miles. I called Customer Service yesterday and when I finally got a call back, I explained my issue and the woman hung up on me. I called back last night thinking the wait time would be less but it was 5 hours.

American Airlines provided a very disappointing experience on my recent flight. The flight was delayed, and the gate changes were confusing and poorly communicated, causing unnecessary stress and inconvenience. Overall, the service and organization did not meet expectations.

Well here we are, again. Screwed by American Airlines. Had a flight leaving Orlando today at 3:00pm and at 10:30am it’s already cancelled. Every time over the last five years flying down here the flights get delayed going and coming. Today it was cancelled. We had first class seats. Gone. Put us on another flight supposedly leaving at 5:30. No first class, didn’t even have us sitting together. We’re done. Rented a nice luxury SUV driving back. Not waiting for the next flight to get delayed or cancelled again. My money will never be spent with this terrible Airline again.

Priority service was much slower than the regular line. Check-in luggage was accepted 2 hours prior to the departure time only. Therefore, I could not even get to a lounge. AA doesn't even have their own lounge at ANC and is too cheap to make an agreement with Alaska Airlines to accept their business class customers. Customer service was non-existent. Complete waste of money.

Horrible service. My last travel with AA, they didn’t respond to the customer.

Flew American Philly to Key West in March. All flights home cancelled due to weather. I was able call in and rebook my partner for the next day, but could not get us a flight together. I called back to rebook my own flight, I was told they had nothing available for four days and all they could do was refund. I had a medical procedure scheduled so I had to fly within 3 days. I accepted the refund to book on another airline, and the first flight I found was on American for the third day. This was within minutes of the agent telling me they had no available flights.

After 2 delays and multiple gate changes, I missed boarding my flight and pleaded with the gate attendant to let me board because it was still at the gate when I got there. She said no and that she would help me rebook, but she never came back to help me. I was left stranded in Chicago with no resources, and my husband had to rebook a flight for me with a different company (Delta, thank you!) Just so I could get home the next day. I've never been stranded in an airport before, but it is just about the worst feeling in the world, especially with NO assistance. I will NEVER book American Airlines again and hope others can prevent this hassle.

To be clear this is a ZERO star review... Facing risky open heart surgery my wife booked a flight on UnAmerican Airlines to visit her family in Texas "just in case". Subsequently my wife was deemed "medically unable to fly" by four cardiologists/cardiac surgeons/cardiac thoracic surgeons and applied for a refund from UnAmerican Airlines. UnAmerican Airlines refused the refund. As an Army Aviation veteran I'm not afraid to climb corporate ladders. I sent a five page appeal, along with documentation from FOUR cardiologists/cardiac surgeons/cardiac thoratic surgeons to FIVE of UnAmerican Airlines top executives:

Avoid flying American Airlines (AA) if possible. We booked a trip to Rome from O'Hare airport in May, and a worker drove their utility truck into the plane, making a hole in the engine. AA then delayed the flight twice (as if they were going to fix it) and then cancelled the flight. After several hours, they got a smaller plane and loaded many passengers but left behind many others. Those left behind were scrambling to re-book flights to Rome, with very few seats available. We were delayed TWO DAYS and missed all 3 of our tours in Rome. No meals, hotels, transportation were offered (I guess you have to ask). My daughter did receive a meal ticket and it didn't even work. I filed a complaint, but it was basically "sorry" and we hope to see you again. Very disappointing experience!!!

On our flight to our vacation, they had us get on the plane then when we were about to take off, they said the plane had mechanical issues. They had everyone get off the plane. 2 hours later they got us on a working airplane. On our way back from our vacation our first flight was delayed 3 hours due to mechanical problems. That resulted in us missing our connecting flight and not getting home until the following day. We paid for a hotel then returned to the airport the next day for our next flight.

This was one of the most disappointing travel experiences I've had. Due to an extremely long TSA security line and a message from American Airlines indicating that I could change my flight, I attempted to do so, only to find out that the change could only be completed by phone. I requested a callback, but no one contacted me for over three hours. By the time I finally received assistance, all alternative flight options were gone, leaving me stranded at the airport. The lack of timely customer service was extremely frustrating. Based on this experience, I would not recommend this airline to others.

Well, we are stranded at Chicago O’Hare Airport overnight after our American Airlines flight was cancelled. Tried our best to get onto a flight to Waterloo at 1:40 AM and no one was at the gate to help rebook, and the guy on the hotline said they would let us on which gave us tremendous hope…well, the supervisor came and he said we could not get on even though they had plenty of room; he tried to direct us to customer service.

Customer service sucks. They won’t even transfer you to them to talk to someone. You have to fill out a form. I had to pay $400 more to get an e voucher on a $700 ticket that I had to cancel because of a death in the family and now they won’t honor it. Nowhere does it say there is an expiration date on it and we’re only talking 2 months. They will not even allow me to talk to a supervisor. I won’t be dealing with American Airlines again.

An absolutely unacceptable travel experience from beginning to end. After this trip, I will make every effort never to fly American Airlines again. Our first flight of the day out of New Orleans was delayed for more than six hours because of a mechanical issue—even though the aircraft had apparently been at the airport overnight. Because we could not wait that long, we arranged alternative transportation. American then automatically canceled every remaining segment of our itinerary.

Horrible customer support. I had a severe injury and asked for a refund. I submitted a doctors letter as well. They denied my request even though I can’t fly. Will never use this airline again.

My experience with American Airlines was extremely frustrating. My flight was delayed four separate times, and after making passengers wait for hours, the flight was ultimately canceled. What made the situation even worse was that there were no weather alerts at the time the cancellation was announced. The constant delays wasted my time, disrupted my plans, and caused unnecessary stress. Communication from the airline was poor, and there was no clear explanation or meaningful assistance offered after the cancellation. I understand that delays can happen, but repeatedly delaying a flight only to cancel it is unacceptable. I expected much better customer service and reliability from American Airlines. Based on this experience, I will think twice before flying with them again.

God forbid anything remotely, in the most minor way, changes about your trip, because you are screwed. Do your plans change, and you want to use your flight but just not get on the connecting one? You're screwed, the ticket is an extra $500. Have two flights, but want to use one departing and one arriving? You're screwed, give them $500 and they'll charge another $500 for each of the two suckers sorry enough to take your ticket. These guys are the lowest of the low and will burn for eternity.