I am writing to address some of the consumer complaints about People to People experiences. To begin with, one of the concerns was about the nomination process. Until I had read the consumer complaints about People to People, I didn't know about Ambassadors Group, Inc., the organization that markets trips using the People to People name and makes travel arrangements for participants, or that they were getting the names of students from American Student List in Mineola, NY.
I received a generic letter (with my name and school address inserted in the appropriate places) which briefly explained the Leadership Summit and invited me to nominate students who I felt had the potential to be good future leaders. The letter was signed by Mary Eisenhower, granddaughter of President Eisenhower. I actually nominated my students. I did not know that President Eisenhower never founded People to People organizations, that he was only an honorary chairman for the People to People organization, or that the People to People Foundation dissolved on June 10, 1958, and went private.
I also did not know that Mary Eisenhower and People to People International sold the rights to the People to People name to Ambassador Group International (which became the Ambassadors Group, Inc.) in 2002 for an undisclosed amount of money. I thought this ironic as as President Eisenhower was quoted as saying, "I will under no circumstances take a position where i could be accused of merely 'selling a name' for publicity purposes for a corporation." If President Eisenhower is looking down on his granddaughter today, he must be so ashamed!
Another concern was about the thoroughness of background checks. When I first applied to be a facilitator, I had to do all of the following: fill out an extensive 7-page application online, have a phone interview with a recruiter in Spokane, Washington, obtain three letters of reference from a superior, a colleague, and a parent, complete three online quizzes and receive certificates for online training modules on Leadership Summit Facilitator Expectations, Student Leader Health and Safety Basics, and Abuse Risk Management, and I had to become Red Cross first aid and CPR certified.
I was a teacher/facilitator during the 2007 Leadership Summit in Baltimore, MD. The biggest problems during that trip were a lack of communication between the site coordinator, lead facilitator, lead academic facilitator and teachers/facilitators. Instead of receiving a basic itinerary for the entire summit, we teacher facilitators would receive itineraries during nightly facilitator meetings for the next day--of which we were supposed to inform our delegates at bed check time. This year, at least the lead facilitator and lead academic facilitator had a plan--which I understood would be subject to changes--but they had a plan.
Another problem last year was regarding the liability waiver (required by the team building exercise company) for the team building exercise, which would take place outdoors. It was the responsibility of the People to People office in Spokane, Washington, to make sure the waiver form was sent to delegates in a timely manner so that they could either mail the liability waiver so that People to People received it prior to the leadership summit, or, if there wasn't time to mail the liability waiver, delegates could bring it with them on registration day.
MANY students never received the waiver, and there were several international students who had paid a LOT of money to travel, in some cases, thousands of miles, to learn about leadership and team building; yet, they weren't able to participate in the team building exercise due to human error in Spokane, Washington. Also (and this was still a problem this year), there was a conflict between the dress code explained to students once they were on site and the Travel Tips document (including packing "zones") they received prior to departure for the summit.
Facilitators received a dress code letter stipulating that we were not to wear jeans, except on travel days and community service/team building days. We also received a copy of the Travel Tips/packing zones documents; it was a duplicate copy of the ones the students received. The Travel Tips/packing zones document listed shirts (8-10), khaki pants, and comfortable shorts of a reasonable length, but it did NOT mention students' shirts were to have collars, and the shorts item did NOT stipulate that the shorts could not be of jean material. The document did not contain instructions that students could not bring/wear jeans.
They didn't find out until arrival day, after dinner, at the first address from the lead academic facilitator to the students about collared shirts and blue jean shorts not being allowed. This year, I was asked by Spokane, Washington, People to People recruiter Kelly Dengle to be a last-minute replacement for a facilitator for the leadership summit at UCLA in Los Angeles, CA. Although I was sent an electronic ticket confirmation number by email, I wasn't able to check in online the day before I was supposed to fly.
I had put my life on hold. I had made childcare arrangements for my children, I had put the dog in the kennel, I had stopped the paper, and I had placed a hold on the mail. On the day I was supposed to fly to Los Angeles, I found out the reason I wasn't able to check in online the day before was because whoever (at Ambassadors Group, Inc.) made my travel arrangement had reserved my flight but had not actually paid for it. I was SO embarrassed!
As I sat on the floor of Hobby airport, I tried emailing the corporate travel specialist Monique G. and recruitment coordinator Rachel Roquet from two different email addresses. I called every phone number listed for them, left voice mail messages for them, and I called the 800 number for the Spokane office and the "emergency" number for the program office and the "emergency" number on the back of my facilitator badge (BTW--this is the same "emergency" number on the back of student delegate badges-for them to call should they get separated from their group and their facilitator isn't able to backtrack and find them within 30 minutes); when I called THAT "emergency number," I stayed on hold (twice) for over 30 minutes before hanging up.
The only phone numbers I had not called were the numbers for the transportation company (if I had a delayed or canceled flight--not a flight that had not been paid for) and a program staff number buried in the paragraph about calling the transportation company if I had a delayed or canceled flight. It wasn't until about 9 p.m. that night that site coordinators Megan H. and Cindy B. called my house trying to locate me. Needless to say, I didn't have much faith in the corporate travel specialist, and I did NOT go to Los Angeles (in spite of an offered booked--and paid for--flight the next day) to be a facilitator at UCLA.
The following Monday, recruitment coordinator Rachel Roquet finally responded to my emails, only with excuses that the telephone numbers listed for corporate travel specialist Monique Genest and herself were only goof Monday through Friday (neither Ms. G. nor Ms. R. worked on the weekend). The fact remained that the "emergency" telephone number on the back of the facilitator/student name badge was not better manned. The funny thing was that I received a certificate "in honor of my contribution to academic excellence...for developing young leaders during the 2008 Leaders Summit" that I never attended.
Ms. Roquet also sent another email on June 26 listing extra items I might find handy [to pack]. My attempt to be a facilitator at the University of Chicago started off well enough, but it quickly turned into an experience that left a sour taste in my mouth, due in part to a breakdown in communication and, in relation to lead facilitator Cara A., what I felt to be intimidating and discriminatory management skills. On the first training day, my first impression of Ms. A. was that she was domineering, forceful, intense, and strong-willed. In short, I didn't trust her.
On the second training day/registration day for students, I went to breakfast at the scheduled time, and I left so that I could make it to the location for training, part II. When I got to the location, none of the other facilitators were where the itinerary said they should be. I called the phone number for the lead academic facilitator. It turned out that, due to weather conditions, the location of training part II had been changed at breakfast (only no one had informed me). I walked back to the dormitory (the meeting, by that time, was over), and Ms. A. called me into a vacant room, asked me to sit down, and proceeded to inform me that a complaint had been made about inappropriate comments I made about personal health conditions. I assured her that I never intended to offend anyone with conversation and that I would personally apologize to the offended person face-to-face if given the chance.
Further, Ms. A. criticized me for not wearing the navy blue People to People polo I had been sent. I was, in fact, wearing a long-sleeved People to People oxford shirt I received last year--to cover acne excorie scars--to avoid students asking personal questions I was not permitted to answer. Registration seemed to go fine. I reported to my duty stations at my designated times, and I was under the impression I could go to my room when my duties were over.
An indoor BBQ dinner has been scheduled for the students from 6 to 8 p.m. I was not aware that I was supposed to be in the lobby with the rest of the delegates at 5:45 p.m. I had set an alarm for 7 p.m. so that I could rest before going to the BBQ dinner. I was abruptly woken from my sleep when the phone rang. One of the other facilitators informed me my students were waiting for me in the cafeteria in need of facilitating. After I arrived in the cafeteria and had something to eat, I asked my students if we could find a quieter spot to get to know each other before attending the first address by the lead academic facilitator. I have ADHD and, although I am med-compliant, I have difficulty filtering out information and conversations in places like cafeterias, gymnasiums, and auditoriums. We seemed to get off to a positive start.
During the lead academic facilitator address, Ms. A. called me out into the hallway, where she proceeded to inform me that I was being paired with another facilitator to work as a "team." I was shocked and upset as I walked away. Later that same evening, my new facilitator/partner tried to speak with me, but I voiced concerns that any suggestions or comments I made would be reported back to Ms. A., whom I already didn't trust.
The next morning, due to flooding in the building in which we were supposed to be addressed by the lead academic facilitator, we had extra small-group time. My facilitator/partner incorporated some icebreaker activities before we went indoors so the students could complete an Insight (personality) Inventory. I let her take the lead in the activity. That afternoon, we walked about a mile to the Museum of Science and Engineering. In spite of a change in diet and exercising on a treadmill at home, I had trouble keeping pace with the group. The same thing happened on the way home, although I was able to catch up several times, and one of my students actually cheered for me! She said she was so proud of me!
That evening, in small group time, I publicly apologized to my students for not exhibiting leadership skills and to my facilitator/partner for not working as a team member. I jumped into the discussion, which seemed very productive. At one point, I walked down to the program office looking for some post-it notes. Due to a painful blister, I happened to have my shoes off, which Ms. A. noted. My only response to that was a reference to a poem titled "Fourteen," from Chicken Soup for the Teenage Soul, which refers to the speaker being comfortable with her shoes off. I told her that I told my students (during the regular school year) that if taking their shoes off made them more comfortable/productive in my class, I was okay with that. I told her she'd be amazed how productive people could be when they're comfortable.
After small group time, our group met outside with two other groups and their facilitators because we would be traveling on the same bus the next morning to our service project and team-building exercise. While the other two facilitators were working with the students, I personally apologized to my facilitator/partner, we discussed our Insight (personality) Inventories, and we actually discovered we were very much alike. I felt the conversation ended peacefully. After the facilitator meeting that night, I informed Ms. A. of my apologies to the student group and to my facilitator/partner.
The next morning, we were bused to our service project. An elementary school needed flower beds planted, a welcome sign painted, and library bookshelves organized. Although students were rotated, I wasn't aware I had to rotate as well. Both my facilitator/partner and I stayed in the library. working, the entire time we were there. However, Ms. A. was erroneously informed that I wasn't participating.
After the service project was complete, we were bussed to the team building exercise site where, after being allowed to eat lunch, Ms. A. informed me that I was being sent home that day (regardless of a breakdown in communication, my apologies to my students and my partner, the fact that my students and I were getting along well--they laughed at jokes I made about myself that apparently Ms. A. didn't find humorous). I just wasn't able to keep pace with the students.
I said hasty goodbyes to my confused partner and students, and I gave the cards with my email address and cell phone number on them.
After a conversation with recruiter Kelly D. on the way to the airport and while sitting in the terminal, Ms. D., who had been "kept up to date" by Ms. A., informed me that I wasn't the right "fit" for People to People right now. If I wasn't the right "fit," then why, after I wrote a letter to the headmaster of the school of one of my British students, was my letter read at the closing ceremonies of my student's school, which decided to establish a scholarship so other students could attend People to People leadership summits in the future?
The motto of the program is supposed to be "peace through understanding." Too bad Ms. A. didn't apply that motto to herself/me. She never approached me in a peaceful manner, nor did she try to understand me.