Expedia Reviews

Trying to book directly with international airlines and hotels was nearly impossible. Thankfully, Expedia solved all my problems! I was able to complete all my overseas reservations immediately through their platform. I am so grateful for their fast service, wonderful prices, and how much easier they made my trip planning. Best of all, I don't have to check multiple websites anymore because Expedia summarizes everything in one convenient place to track.

This morning I called Expedia about a reservation I had coming up this fall. I spoke to one person who truly didn't have a clue what I was asking and decided to call back and hopefully get a better agent. I truly did - the agent's name is Sharath and he was just awesome. I explained my situation - I was trying to book an earlier flight out of Fort Lauderdale for my cousin and myself back to Denver on November 8 and needed to know if there would be a rebooking fee. Within a small amount of time Sharath had talked to United Airlines and had me all booked at no extra cost. Sharath is customer service at its finest. Thank you Sharath for your wonderful service.

I have two frustrations with Expedia. I like all the options for flights on their website; however, It is very frustrating when adding filters the screen goes away and comes back in a few seconds. I wanted to check a number of boxes but must wait for the screen to come back on AFTER EVERY FILTER CHECK!! Really, this is the 21st century, please update your server. When I look where to send this message directly to Expedia, I went to contact us but that site sent me to another customer service port and neither allowed me to express my frustration. The site is cumbersome, slow to react and difficult to locate and utilize a simple customer support messaging.

Customer service agent, Subhash ** was very politely, professionally, patiently, listen to my case and tried his best to work out solution for me this morning to cancel my wrong booking. Thumb up for his work attitude and support!

I've used Expedia multiple times and have generally had good results. Travel options can be easily compared using the platform, and combining flights and hotels frequently results in significant savings. The majority of my reservations were simple and trouble-free. When I changed a reservation, I had a small problem, but the customer service team was quick to respond and fixed the problem. Even though there are no perfect services, Expedia is still a dependable and easy option for booking travel.

I am very upset booked all my travel thru Expedia airline twice in 2 weeks. Car rental and now shows in Las Vegas, Quick trip for my husband's birthday wanted to see the sphere and booked for 11 am the day we are flying in. Not arriving until 5 pm saw mistake and tried to call to change date. Been on 2 calls and still not able to change. I don't want refund. I just need change. This is a large company and refuses to change date so I am out the money. I haven't even made it to Vegas and I'm already down money. I will thinking twice booking thru them. I even used my reward $$ towards booking and will not refund them, I work hard towards vacation and received no help. I am at a loss but they made their money.

Travel Credit from American Airlines does not show up online even though there is a tab to click on to view your travel credits. Expedia says you have to call to use the credit but they cannot guarantee the price you are seeing. Their agents are not very smart. When I asked one of them for their badge number, they told me for privacy reasons, they could not provide it...Privacy?? From a badge number??? I live thousands of miles away and I did NOT ask for his name! Expedia is NOT customer friendly and it is NOT easy doing business with them!

I would strongly recommend never using Expedia. I have been dealing with an ongoing ordeal trying to get a refund for a canceled flight, and I still have not received my money. I have contacted Expedia multiple times, and each time I am given another excuse or told to wait longer. Despite repeatedly following up and even having documentation confirming that I was supposed to receive a refund, I am still left waiting with no resolution. Save yourself the frustration and book directly with the airline or organization whenever possible. Expedia is happy to take your money, but getting it back when something goes wrong is an entirely different story. Their customer service has been extremely disappointing, and it is incredibly difficult to get a clear answer or speak with someone who genuinely cares about resolving the issue. I will not be using Expedia again, and I would not recommend them to my friends or family.

Expedia confirmed my hotel reservation and then cancelled it without following up with an email or phone call. It wasn't until we were at our destination, ready to explore when the hotel told us there was an error on their end and Expedia refused to give them my information to contact me. Because of this, our excursions had to be cancelled. On the spot, there were only two dingy motels left, something we were cornered into taking. The motel room we were given had a busted in door, melted down microwave, spider webs on the towel and hair in the bed. Expedia did not respond to our complaints until the next day.

We booked a trip to Jamaica with another family. Each family booked at the same time in the same house. We both stayed in the same hotel the night before our flight. The flight got cancelled and rescheduled to the next day. We both called Expedia at the same time from the same hotel room to make a few inquiries. The family with us was issued an immediate refund no questions asked for the night we would not be able to make to the resort. My representative was rude and and I was told a waiver would have to be sent to the resort. I was denied a partial refund. I have no understanding of why they were issued an immediate refund of $400+ and I was denied. Neither of us purchased travel insurance. I will NEVER use Expedia again.

I wanted to book a rental car at the New Haven airport. I expressly checked “at the airport.” After reservation was made, I received a confirmation from the rental company saying they are not located at the airport and my reservation is non refundable. Company is unreachable by phone and Expedia will not help.

Scammers! They make it seem like you can change a flight with a fee and then make you pay double the original price despite there being plenty of availability! I will NEVER book with them again.

Please stay away from Expedia, I called them to change my reservation for later because of cancer treatment but instead they cancel the hotel and now expedia doesn't want to do anything to help us, saying the hotel can't reimbursed the money but was their fault, we didn't want cancel only change dates, we lost almost $2,600 because of Expedia.

Confusing site when booking a package. Very time consuming. No help phone number. Forget about reaching a live person to help. Expedia’s archaic AI help is very poor and not helpful at all. Carmel Car Service booked through Expedia left us stranded and never picked us up. And is another company with no live person to assist.

We booked a package deal with Expedia going to Lake Tahoe Reno, Nevada. This was in April taking the trip in May. Well the day I made the reservations they charged me for the airfare half price just to make sure I had the money in the account and then the next day they charged me the full amount of the airfare and never took off the original amount and I've been trying to get my money back since I noticed that this happened which was about 20 days after the trip by reviewing my bank account. I talked to Expedia about it. They told me to talk to the airlines or my bank. So I talked to both my bank and the airlines and they all said that it's expedia's responsibility cuz they're the ones who charged the trip.

Not the service I’ve always relied on to be accurate, fair and reliable. I booked a hotel stay on site realized the hotel was not fit for Human habitation. Canceled the reservation immediately. Contacted Expedia after several attempts to receive refund from my credit card. Expedia’s continue to deny the refund saying they were unable to contact the hotel for confirmation. I will never use Expedia again. I will never refer Expedia to any friends, family or anyone.

Expedia cancelled my hotel reservation on their end and left me holding the bag for over $1k because it's non-refundable. Customer service cannot provide any information and always says that they created a case and would get back to me, which they never did. Stay away.

Pulled up a hotel to book a room. Said it was the motel called the MT number. Thought I was booking through the hotel. Had to adjust dates. Got hung up on twice. One said he would call me back. He never did. They could not change my dates cause hotel was booked. Paid 1005.00 and they refunded me 600.00. Says fee is 1 night stay. That was way more than 1 night stay. I was scammed by their fake MT hotel number online. Be careful. Total scammers.

A deeply frustrating and unacceptable experience with Expedia. British Airways cancelled my original booking and confirmed a refund of £1,346.58. I then spent weeks trying to understand why the money had not reached me, including contacting British Airways and my bank. I eventually discovered that Expedia had used the refunded funds in connection with a completely separate flight booking that I had never requested, authorised or even known about. Only after I contacted Expedia on 12 August was that booking cancelled. Expedia then confirmed in writing that £1,306.28 would be refunded to my original payment method within 7–10 business days. That period passed without the refund reaching me.

They hide important details like the hotel. They not can refund you the money if you cancel the reservation and they don’t help you to resolve your problem. Booking.com way better than this company.

We paid €19,408 for a villa at the French Riviera that had mold, dirty/damaged furniture, a non\-functioning kitchen, and an unsecured exterior bedroom door upon arrival\. Despite providing photos and videos, Vrbo dismissed the mold as “moisture,” claimed the unlocked exterior bedroom door and overall dirty condition were still “livable conditions,” and refused a full refund — which is nonsense\. The entire process took 6 days of my vacation, going back and forth with Vrbo support, only to be repeatedly dismissed\. Some property reviews also appeared unverified, which was surprising given Vrbo’s link to Expedia\. Due to the condition of the property, we had to leave and pay for alternative accommodation\.

I just booked a hotel through them yesterday and when I get a receipt sent to me from the hotel, it is nearly $50 less than Expedia charged me!! When I call Expedia, the answer is "I'm really sorry" but they won't do anything about it! How many people are they doing this to? Watch your bills!! I've read that this has happened to others too!

I called to change my flight and confirmed it'd only be $100 more per applying the previous ticket. But that's not what happened. I either paid the full amount for both tickets, or the cost of the 2nd trip wasn't the amount I was told. On my card statement it shows up as paying for the full amount for two flights. I called to see why and was 1st told there was no record for the 2nd flight although I was charged for it. I had to hold twice for the agent to find the charge, but rewrote her narrative to the price of the charged flight costing a lot more which I was not told. I repeatedly asked and was repeated told the price was only $100 more. Now I'm being told it was over $500! Are both lying? I don't trust Expedia any longer.

I purchased an activity on a closed business, drove 1.5 hours. They refused a refund until legal citing of fraudulent sales. BUYER BEWARE!

They are scammers, keep your money!! Long delays in getting money back, of canceled trips without clear explanations, and disputes over non-refundable bookings. They are dishonest!!, They take advantage of their customers. They are nothing but rip-off, only interested in taking your money. I will never use Expedia again!!!

Do not trust Expedia about advertising 24 hour free cancelation. It's not true, they will blame the airline and you while admitting that this is a misleading false advertisement.

Wish I could give no stars. If you are considering using Expedia 1st go into the bathroom mirror and slap yourself as hard as possible and then come back here. Ok done? Great this is the 1st step to recovery. Expedia and their insurance company Generali are a HUGE scam and rip off service. Use any other service but them and if the other service has any connection to either Expedia/VRBO or Generali run like hell. I reserved a property for Nov 2026 in March of 2026.

I canceled a reservation after booking a replacement, then was charged $180 for insurance I can't use. I expected a refund or credit toward my new rental but got neither. Terrible policy and customer service.

Booked a car with a reservation that was confirmed. When I went to pick up the car, the rental agency had no knowledge of my reservation, nor did they have a car for me. It completely wasted my time, not to mention more expensive to book through Expedia than to book direct.

We were gifted a hotel through Expedia, we could not make the original date. So the person that bought it asked for a date change. They claimed the hotel said no to the request and therefore our original booking would not be changed. But since it was DAYS after before they let us know this, we were marked as a no-show by the hotel. So we are now out this gift because of this poor service and help. Appreciate it, thanks.

I booked a 1 night stay for 4 at Best Western Sure Stay North Carolina. Hotel was FILTHY with live and dead roaches! Wiped the floor with wet tissue and it turned black! Nobody used the shower since it was FILTHY. After explaining and sending pictures to Expedia all they told me was that they are sorry but couldn't help with a refund! Never using Expedia again!

BEWARE! It’s been 4 months now and still no refund for me on a flight booking that I cancelled which included full refund excluding taxes paid. WILL NEVER USE AGAIN! STAY FAR AWAY! I was just informed the customer service agent failed to process the refund and I have to start the 3 month wait process again making my total wait time 7m on the for a simple $1,333 refund. Very terrible experience. DO NOT USE THEM. YOU'VE BEEN WARNED.

Delta Airlines has completely failed us. We had a March 2026 trip booked to Cape Town through Expedia flights with Delta, hotel with Radisson Red Waterfront. Because of the ongoing war, we had to cancel a trip we’d been planning for over a year. Radisson Red immediately refunded us and put our safety first. Delta Airlines did not. Delta issued a credit that:expires in six months, can only be used for Cape Town, and cannot be extended or changed to another destination.

The Expedia app changed my stay date when I closed the app to text my family to confirm the date. When I returned to the app, I overlooked the month and booked the hotel, and I sent my brother a screenshot when he called me 30 minutes later because the booking was 35 days later. I called Expedia 10min after and I asked modify the date or cancel or refund or get Expedia credits to use for other bookings. Initially, they pretend to modify to the date I requested, and according to them there was no availability unless I wanted to upgrade to rooms with fireplaces for twice the $$$. I said no! They pretended to call the hotel but could not reach anyone sounded odd to me and I called myself and hotel inform me that it has to be addressed through the Expedia since I booked these through Expedia! I called back asked to modify to another date since it was booked one month early accidentally.

The worst booking ever, I had a duplicate booking, I called them to cancel one of the tickets with Egypt Air. I called them 5 times within 9 days and every time I was getting a different scenario, after spending more than 10 hours on the phone and realising that I’m not getting my full refund, they deducted $450 and refund me the rest of my money. Don’t use this app. It’s waste of time and money and I advice you to check the customer reviews before you do so.

Was never told when I made a reservation it’s was not refundable!!! My house got flooded. Spoke to a manager to explain my situation and offer to pay a cancellation fee or move to another date and was told, "There is nothing we can do to you." This is a scam!! Will never never contact them again. 👎

I tried to book a hotel for two nights through Expedia, They did Not! Tell me it was a Smoking room! Also they added a rental Car!! I did not need a rental car!!! The hotel was a 45 minute drive away, from me, so I called to confirm that everything was right from Expedia, The hotel informed me that it's a smoking room! I absolutely did not want a smoking room! And I have my son with me 5 yrs old! I tried to call the rental car company to tell them, That I did not schedule a rental car, with Expedia, And, The rental Car Company was closed! So Expedia so far that I saw got $15 out of my account for nothing! because I never used anything through them! Now I have to cancel my card so they don't try taking $300 out of my account!!!! SMH!! Deal with Someone else not Expedia!

Lousy customer service. I booked Asiana Airlines. Later, they emailed me that the return flight was changed and that day was not the day I wanted. Calling them every day and they kept saying that they were trying to contact Asiana for the day I previously booked. I can even ask them for any day after that day is fine with me. And after I leave Seattle, I finally have to book another airline for certain day to go back to Seattle. Since then, I promised myself that if I have to buy ticket from Asiana or Eva Air, I would go directly to their website or drive down to their local office. This way, I would be treated more fairly and faster service. Please remember, if you could order directly from the airline you want, just go them, you may get even better rates.

⭐☆☆☆☆ Extremely disappointing experience. I accidentally booked the wrong date and never used the room. When I arrived at the hotel on the correct day, I had to pay for a completely new reservation because the original one had already passed. I contacted Expedia immediately and was told over the phone that I would receive a refund. After waiting for them to contact the hotel, I was informed that no refund would be issued because the reservation was non-refundable.

I will never use Expedia again. My flight was canceled due to bad weather, and I tried to get help from them with rebooking or a refund. However, they lied and told me the resort didn’t want to make any changes. Still, before I called them I had already contacted the resort and the resort told me I have to make Expedia because I made my reservation through them. I contacted experdia, they left on the for a good amount of acting like they trying to help and come back on the line and told me that they are sorry that the resort don’t want to change or refund the money and lost all the money.