Expedia Reviews

I’ve used Expedia on several occasions and have generally had a positive experience. The platform makes it easy to compare travel options, and bundling flights with hotels often results in significant savings. Most of my bookings were straightforward and hassle-free. While I did encounter a minor issue when modifying a reservation, the customer support team was responsive and ultimately resolved the matter. Although no service is perfect, Expedia remains a dependable and convenient choice for planning and booking travel.

Used Expedia a few times this year for flights and hotels and overall had a pretty smooth experience. I like being able to compare different options in one place, and the prices were usually better than booking separately. One hotel booking had a small issue at check-in, but customer support helped fix it faster than I expected. Not perfect, but convenient and easy to use for travel planning.

I’ve used Expedia a few times and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips. and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips.

Beware of this site, totally disappointed with their services. Booking time it shows 1068$ and give me receipt of 1068$ but charged from my account 1491$. It seems totally scam and harassment to customer, even after my complaint they didn't refund my extra charged amount,, attached proof of their scam.

We won’t be using Expedia again for our travel needs. I recommend you think twice before you do so either. In fairness, I should say that prior to the incident in which I am about to tell you, we had used Expedia several times without a problem. However, in this case, I am certain that they were responsible for a hotel booking error which cost us $1,700. Here is what went down.

My recommendation is to never, ever, book a flight through Expedia. I experienced a problem where the airline changed my flight destination. Per DOT regulations, I was entitled to a full refund. Unfortunately due to airline policy I had to request my refund through Expedia. They continued to deny my claim was valid. After providing proof of my right to refund, they just kept sending me e-mails stating they needed to speak with me directly as they had questions and gave me several different 800#s to call back. I was on hold for over 40 minutes each time and automatically disconnected twice. When I did reach an agent I could barely understand, they they were the wrong dept. and could not help me. At this point I have responded to 8 e-mails from them and spent 2 hours on the phone, mostly on hold. The issue still has not been resolved. Reaching corporate customer service has been no better. My problem issue still remains unresolved.

Buyer beware. I booked a hotel through Expedia and purchased the travel insurance they offered for added protection. When I canceled my trip, Expedia sent me written confirmation stating that I would receive a refund for the first night of my reservation. Despite that confirmation, I was charged the full amount and never received the promised refund. When I contacted the hotel, I was told they could not assist because Expedia controlled the reservation and cancellation process.

Booked a vacation package through Expedia's customer service number +1-844-652-1265. I will never recommend this company to anyone. They gave me a deal with Apple Vacations. A really bad company. They left us stranded at the Newark Liberty Airport waiting for a shuttle. We gave up and had to rent from another company on the spot. They still charged us and then would not refund us saying we could not cancel. Expedia did not take responsibility for giving us this bad company. A few days later my husband had a very similar experience with Expedia in the UK.

Does they back their customer if he lose his refund money deadline. Choosing a OTA which does not provide good customer service is hard to go through fine trip.

My experience was disappointing from start to finish. I struggled to get clear answers regarding my concern, and the responses I received often created more confusion than clarity. The lack of communication and follow-up made the situation unnecessarily stressful. As a customer, I expected a more professional and efficient approach. Unfortunately, this experience did not meet even basic expectations.

Booked a car rental through Expedia. I could not pick the company. They gave me a deal with EasyRent. A really bad company. They left us stranded at the Dallas Fort Worth airport waiting for a shuttle. We gave up and had to rent from another company on the spot. The still charged us and then would not refund us saying we could not cancel. Expedia did not take responsibility for giving us this bad company. A few days later my husband had a very similar experience with Expedia in the UK.

Made a booking for a ticket to Finland on the Expedia website. They took the money from my card but never sent me a ticket. Trying to get my money back but experience nothing then incompetence, arrogance and lies. Promising me a lot but nothing happens. Don't ever trust them.

Do not use Expedia. I book a hotel room using Expedia. They sent me a receipt of money received. They sent me the booking information. When I arrived at the hotel, the hotel did not receive payment. The hotel saw the booking. The hotel did not receive payment. Remember, I have a receipt from Expedia. I was denied a room. To date - Expedia has not refunded my booking. I have sent them the receipt that they sent me. I have sent them my bank statement showing I paid. I have sent them the confirmation they sent me. It's always "one more thing". They scheduled a phone call with me. They didn't call. Do not use this service.

Do NOT use Expedia! A confirmation was received from Expedia but upon arriving at the hotel, the desk clerk said reservation had been cancelled. I called Expedia and they claimed I cancelled through AI chat? I received NO cancellation e-mail nor did I cancel my reservation, they blamed the property for being over booked & that the Property cancelled the reservation, but upon confronting the property, they claimed the other way around- long story short, still waiting to find out how cancellation was made and by who. Upon asking for details from Expedia to prove I canceled the reservation, they could find no such details! NEVER use Expedia.

Expedia has a breach in its database that releases customer info. Made reservations to a FIJi resort, then got a fraudulent charge on my CC and card cancelled. Then got a fake Whatsapp msg that had all my trip details ... My name, resort name, dates of stay, phone, email, and old CC ... Asking for a new CC#. Expedia was the ONLY source of these details. Impossible to speak to someone in Fraud Dept.

Not impressed as I am trying to inquire why a double billing on a hotel was processed on my credit card, not to mention they didn't have an open room that evening. Impossible to get through to talk to someone and trying their online assistant keeps popping up, "Sorry, were having trouble on our end. Try starting over" as for future trips and booking a getaway wedding with friends..."I refuse to do any more business with Expedia! It's only user friendly when they are selling something, not anything else.

When booking hotel on the big island, the Expedia search map said a hotel was 20 miles from the airport. When I arrived and searched the address, it was on another island. I paid for the travel insurance advertised on Expedia, as a precaution, but found that they only cover documented emergencies and declined my refund request. If you choose to use this site, I highly recommend you check double check, and triple check the arrangements before booking. I am out $300, because I trusted the booking location details. Don’t waste your money on the insurance.

Hello. The problem was solved by Kanchan **. Thanks.

Purchased a flight through Expedia for a one day trip to Charlotte, NC. Arriving in the morning and coming back at night. 2 months later American Airlines changed the return trip and I would only be in Charlotte for one hour. I called expedia and after checking for any other flights and not getting one they stated I would get a full refund. 2 weeks later I received their refund and it was only for 2/3 of my original fee. Called them again and said that they only return flight credits not any additional fees.

Scammers! I booked three business class flights from Australia to London at a cost of AU$33,000 which they cancelled within 1 hour. 7 Days later I am still having to call them to chase my refund which I need to book another trip. I've lost count of the number of times they have "conveniently" been cut off. An opaque and nebulous organisation that doesn't seem to care. Incidentally, the flight that they say was "cancelled" is still being advertised a week later.

I booked a family stay through Expedia for 2 adults and 2 children under a rate presented as including dinner. When we attended dinner at the hotel, I was unexpectedly informed that dinner was only included for the two adults and that I had to pay an additional AED 150 for my children. This was embarrassing and frustrating, as I booked the room for my family and did not understand from the booking presentation that the children would be excluded from the meal inclusion. After the stay, I contacted Expedia and explained the issue in detail. Expedia later advised that the dinner-included rate applied only to two adults and refused my request to refund the additional AED 150 charge.

We had book our trip for Puerto Rico through Expedia. The reservation wasn’t the problem. The problem was that our flight was delayed due to weather conditions. When we finally arrived to Atlanta for our connecting flight, it left 30 minutes prior. There were no more flights to Puerto Rico that day. We were forced to stay the night in Atlanta and leave the following morning. We were allowed to select a hotel, La Quinta Inn South in Atlanta was trash. It was unkept and disgusting. We were originally given a room and it was still occupied. We were given a different room and it was filthy and rundown. We had our own blankets and we used those. Luckily our flight was at 830 on Tuesday morning. If it was any earlier, we would have missed it because the bus shuttle didn’t arrive until 620 am.

We booked a hotel in Flagstaff through Expedia, which required us to provide our full credit card details upfront. Unfortunately, the hotel did not meet our expectations upon arrival. The room was unclean, and the bed looked as if it had already been used, with the sheets merely having been pulled straight. We complained about the condition, and after some back and forth, were assured a cancellation. At the front desk, they claimed our credit card had not been charged. However, a quick look at my banking app showed that the amount had already been deducted. When asked, both the hotel and Expedia customer service denied having processed the charge. The responsibility for taking the money is simply being passed back and forth.

Expedia is a scam. Expedia will change your hotel booking dates to 2-3 weeks in advance on the sly during the booking process, then "oops, we just get to keep the entire booking amount for the entire booking stay, no refunds or customer service". What a load of crap. Had to book direct with the hotel in the hotel parking lot for a place to stay. Classic con, ripping off vulnerable travelers. No customer service, just an AI answering botE, or just people trying to sell you stuff.

Absolutely terrible experience booking a rental car through Expedia. I prepaid for a vehicle reservation expecting the price and vehicle category advertised to be honored. Instead, when I arrived at the rental counter, I was hit with crazy additional charges. In addition was told the car available was older and different from what I reserved. When I refused to accept the unexpected charges and downgrade, the staff essentially encouraged me to walk away, knowing I would have difficulty getting a refund. Expedia then hid behind the rental provider instead of taking responsibility for a booking made through their platform.

I’ve booked a few flights and hotels through Expedia, and it’s been decent overall but not perfect. The prices are sometimes better than booking directly, and I like having everything organized in one place. The app is simple to use and makes trip planning easier. The downside is that when plans change, dealing with cancellations or support can get frustrating. I had one hotel booking issue that took multiple chats to fix, and communication between Expedia and the hotel wasn’t very clear. It’s convenient for searching and comparing options, but I wouldn’t rely on it for anything complicated.

I booked a flight on May 18 at 7:05 PM from LGA to BNA through the app. It showed my booking as confirmed and gave me a confirmation number. But when I arrived at the airport, Delta said they couldn’t find any reservation. I contacted customer service and was told the booking never went through, which was shocking because the app clearly showed it as confirmed. After that, I saw the booking get canceled. Because of this, I missed my trip to Nashville. I don’t understand how the app could show a confirmation if the booking wasn’t processed, why I only found out on the day of travel, and why my money wasn’t refunded earlier. This was very frustrating and disappointing.

DO NOT BOOK WITH EXPEDIA!! Even though I bought the insurance they would not refund me when trip had to be canceled because of a family member’s anxiety. They do not consider mental health a legitimate reason to cancel and be refunded.

Expedia/Swiss canceled my flight without my knowledge. I submitted a request for a name correction, and before I knew it, they had canceled my flight. I paid $4,800 for my original flight, and after THEY canceled it, they wanted me to rebook it at $7,200!!! Give me my money back!!! They have no sense of urgency and I've had to call everyday to get an update because no one is doing anything. My flight is 16 days away and if I don't make this trip, it is THEIR FAULT!!

I never completed my last reservation and was still billed when I contacted customer service about the issue before my check in date. I was told it was non-refundable. This is a technical support issue that was ignored by Expedia and I felt taken advantage of.

Wish there was a negative star rating! I am writing this review to warn other travelers—particularly single females traveling alone—about the severe discrepancy between Expedia’s online listings and reality, followed by their predatory refund practices. Based on the photos provided on Expedia, I booked a two-night stay at a property. Upon arrival, the exterior was poorly maintained with overgrown weeds, open windows, and outdated interiors visible from the street. Because safety and cleanliness are my top priorities, I asked to see the rooms before official check-in. Both the first-floor room and the supposedly "updated" second-floor room were entirely unacceptable, neglected, and looked nothing like the advertised photos.

Made a motel booking, they give me a con# number, but no booking for the room when me and my wife and child's got there. I called and they said they can't find my booking so I went down the road and got one on my own. But they took my 199.80 dollar`s from my bank account. Now they say they can`t find it with the number that was given to me. I have been calling for the last 13 days and still nothing but a run around is this how they get money from people and just keep it when the service was not giving to you. Just want my money back they took from my bank account.

I recently booked a trip to Scottsdale for a wedding through Expedia.ca. The flight and car rental came to around $1100, but things quickly went sideways at the rental counter. When I went to pick up the carat fox rental/eurocar phoenix airport, they pushed me to upgrade my insurance — fair enough, better coverage is always a good idea. What wasn’t fair was the price: nearly $100 per day, with zero transparency about the cost upfront. I only felt the full impact when I got home and saw the total.

I have used experience for years and years. I made one mistake by booking a hotel on the wrong date. Canceled it the same day, still could not get even some Expedia points. I will never use them again. Dan ** St. Charles, Mo

When I called cancel my flight they wanted refund only half of my ticket. Put its say cancel before 24 hr from your flight.

Was a happy customer for a while until now, had a book a flight ticket on the app which is swapped the destination airport at the checkout, might be an app glitch (never had it before), after conversation and explanation of the problem with the agents there was no help only to pay total amount to purchase a new tickets, no credit, no help to change it to a proper destination, unless you pay again full amount for your tickets.

I once considered Expedia to be one of the better companies amongst the booking platforms, but not anymore. Their customer service is terrible. Some services offered have hidden fees which are nowhere mentioned, and price inconsistencies. Complaints and refund requests are barely read, responses roll in quickly without solving issues, agents are not even adding up properly and essentially wasting your time by having to point it all out again. Agents repeat the same misleading information again and again until you give up because your time is worth more. Their customer service center seems to have been outsourced to India a while ago and calling over emailing does not solve problems either, you have a hard time understanding some agents. And no, I am not a racist, just a customer who wanted Expedia to acknowledge and refund fees not properly calculated. Will I book Expedia again? No, there are other booking engines.

Straight up scammers. I was told I would get 100% of my money back if I canceled within 24 hours. I attempted to cancel within the first five minutes and they charged me a $140 cancellation fee. They are scammers.

Cambridge Inn by Capitol O. Located in Cambridge, OHIO. Has gone out of business, yet Expedia still allows customers to book rooms there. Expedia has clearly failed to do its job verifying the status of the properties it lists. I highly recommend staying away from Expedia and using competitors like Booking.com, Hotels.com, Priceline, Kayak, or any other travel service you can find. Over the last 5 years, I’ve booked hundreds of hotel nights, along with dozens of flights and rental cars through Expedia. After all that loyalty, they now seem more interested in protecting a hotel that has gone out of business than taking responsibility for the situation or helping their customers.

I cancelled a domestic flight with an agent using chat. He agreed we were within the 24 hours to cancel the flight and then rebook, as we had to change dates. The agent did everything he could to try make me pay penalties and change fees instead of taking the free cancellation offer, resulting in a credit. After insisting on the cancel 4 times, he then accepted I wanted to cancel and issued an email saying I would get the credit. Well the flight credit never came. Try contact Expedia with an issue like this? No chance. No email to send complaints to. Just chat agents who all take 3-5 minutes then another 3-5 minutes then endless delays and avoidance. Where is my flight credit? Why does it come to this? Ridiculous barriers put in place and old school avoidance tricks employed at this company. I do not blame the staff. This is how management trains them.