Dollar Rent A Car Rates

Dollar charged me $200 for going to Canada from Spokane. They are the only rental car company that does that. They automatically put $15/day of liability for Canada even though I was covered by private insurance.

Dollar Rent Philadelphia rips you off at the end. You think you hire a cheap car (no matter where you book it) but at the end they charge you a lot additionally. One: They charged USD $13 for navigation per day while they said it was for free. So USD $90 for a week! Two: They charged USD $60 for petrol while I filled it up before delivery. Three: They charged unknown additional charges. When they give the receipt they give the impression this is already paid for. NOT! Be careful with this company - they try to make money out of everything - and they are not honest upfront.

I went to return my car at Miami Airport. When I reached and returned it, I was told I did not leave any deposit, which I did. It took them about 45 minutes to look over the tape. The manager said he would have to let your security take a look at it. He was not sure if that was money I give the agent. Because all of that, I miss my flight, so I had to spend another night, and cost me.

I had to miss work the next day. I called them back to let them know that I miss my flight, and ask them what they could do to help me. He told me that they could only give me a car at a discounted price, but I had no money left. I had to borrow money from someone, so that I could get a room for that night, because it was me, my wife, and my 4 year old son, and I could not let them sleep in the airport. So what will happen now? I am about to bring the matter with my lawyer's hand to deal with it. I still did not get my deposit back.

I showed up in Las Vegas (McCarran Airport) at Dollar Rent A Car, and when asked about insurance, I told the agent that I had already purchased insurance and had plenty of it. He filled out paperwork and said initial here and had me sign on a very small screen, where I had no opportunity to see/read what I was signing . But when someone asks you if you want insurance and you say no you have it, in good faith, you assume that they wont attempt to scam or con you. I signed, and when I got back home, I found that they had billed me approximately $206.00 for insurance when I had already said that I didn't need it.

They also scammed me out of another $90.00 by never revealing that they would charge me $10.00 per day (total of 9 days) because my husband would be the driver and the credit card used was not in his name. All they did is ask my husband for his license and never mentioned any additional fees. If I knew, I would have used my husband's credit card since I wasn't going to drive.

I called customer service to complain and their response was, "I don't know what conversation you had with the guy at the desk but you signed it." I consider this not only a bait and switch tactic, but an outright scam and con action worthy of legal response. I will be sending a letter to the the Better Business Bureau and attempt to contact every blog and website I can to warn other potential customers away from these tactics.

I showed up in Honolulu after 16 days in the air, and when asked about insurance I told agent that I had already purchased insurance and had plenty. She said, "Uh, huh, so you are covered?" I said yes. She filled out paperwork and said initial here and here and sign. I admit I didn't read it. But when someone asks you if you want insurance and you say no you have it, I didn't realize she would attempt to scam or con me. I signed and when I got back from Hawaii found that they had billed me approximately $400.00 for insurance (the total bill was $798.00). I had already said I didn't need it.

I called customer service to complain and their response was, "I don't know what conversation you had with the girl at the desk but you signed it." I asked to speak with their legal department; she gave me a P.O. box number and said there was nothing they would do about it since I signed it. I consider this not only a bait and switch tactic but outright scam and con action worthy of legal response. I will be sending a letter to the Attorney General in Hawaii as well as the Better Business Bureau and attempt to contact every blog and website I can to warn other potential customers away from these tactics.

The consequence is that because when asked if I wanted insurance and saying no, the desk girl wrote up a contract knowing that I would likely not find out about it until I get home and the customer service department knew they would refuse to do anything. I will take every legal step I can to resolve this and make every public stand I can against this company. It's a matter of principle.

First, the gas gauge did not register our full tank, and they tried to charge us. When that failed, the duty manager accused us of an illegal driver. When that failed, he threatened to call Newark port authority police when he became rude and I did not tolerate his rudeness.

This company is a rip off! I reserved a car for a friend and when they arrived as scheduled to pick up the car, they were out of that model. So we're told they must choose another car. Also, they were told they would not release the car without their insurance, even though their policy covered driving the car. Between the upgrade, the insurance and being stuck at the airport, their rental went from $195.46, with all taxes and charges, to $479.56. They said to pay it or no car.

Seriously, this was a verbally handicapped person that couldn't speak very well and they took advantage of him. They are pitiful! If you read their rules, it says you can decline the insurance. But if you do, I guess you don't get a car!

My daughter who is a student had to rent a car to get back to college in Florida. We were told by the agent that the 322.00 charge "reserved" the car and would be put back on my charge card when the car was returned. When I called the company, they said there was a "drop off" fee and that none of my money would be returned. After multiple call to corporate and emails to try to explain the situation, I have been told that they cannot help me. When I have asked to speak with the President of the company, they simply state that he is unavailable.

No Christmas for my family. I am a single mother teaching first grade in a public school trying to put my daughter through college and this expense of 482.00 to rent a car is a hardship that will be very difficult for us to bear.

I rented a car from Dollar Rental at 430 am, had to go out of town on an emergency. I told the agent that I had my own insurance, he quoted me $169.10 but billed my credit card $239. I spoke to his supervisor; they would not honor the $169.10 price for which I had a receipt. Dollar Rent A Car are thieves, beware. Do not trust them with your credit cards. I am in the process of doing a charge back.

We rented a vehicle at the Knoxville, TN Airport. While registering for the rental, I advised the sales lady that we were traveling to Hilton Head, SC, and Atlanta, GA. Since we had an open airline ticket, we were going to fly home from either Atlanta or Hilton Head.

I specifically asked them how much it would cost to drop our rental off at these locations. They quoted me $89 for a drop off fee. It even states on our rental agreement that Hilton Head or Atlanta was our destination. After our trip was completed, we dropped our rental car off in Atlanta and flew home. Three days later, Knoxville TN rental office called, asking where the car was. I told them we dropped it off in Atlanta. This is when they advised me that Knoxville is a franchise and they are not partners with the Atlanta Airport. Because of that, they were now charging me $1.75/mile to drive to Atlanta to pick up their car. I told them that was never discussed with me during my rental, and it was even stated on my statement that Atlanta was one of my final destination choices.

Two weeks later, I received a letter of collections from their corporate office, stating they are going to charge me an additional $477.00 for having to go pick up the car. I contacted corporate and, even though our destination was listed on my bill, they still were going to charge me. I told them I was going to dispute the charges, and I wanted to speak to a supervisor. I have left several messages with the supervisor, and have not received a phone call. They went ahead and charged my credit card $477.00 without my permission, knowing I was in the process of a dispute. I have yet to receive a phone call from customer service, knowing that I'm attempting to dispute the charge.

I reserved my car through Southwest Airlines. The attendant told me that my rates would be $92 for a two day usage of a Dodge Avenger. When I got to the Vegas Airport Dollar Rent-A-Car rental site, they told me they don't have any more Avengers so I will need to choose another midsize car. The person helping me said that the cost would be $330 for two days, in which, I said, "What?" This ** you! ** were supposed to have my car reserved and now I'm having to get another car for 4x the cost! What a ** scam! So, I rented the car which was a Ford Edge (which had mechanical problems). Then, I left my cell phone in the car but they can't find it. Yeah, right! Someone has it and they aren't giving it back! It just goes to show how those ** Mexicans steal ** from cars! The date of the return was on 15 Oct 11 at approximately 3:00 p.m.

The car I rented had the wrong battery installed (it did not charge) and it left me stranded in the desert which is a potential life threatening situation! Dollar charged me $64 for roadside assistance to jump start the car. I drove to the next mechanic and bought a battery. When I returned the car, Dollar "credited" me the Roadside cost, which I shouldn't have been charged for in the first place, it was Dollar's neglect to rent me a car with a non-functioning battery. They reimbursed me for the battery cost.

When I asked for a credit for my troubles, they said, they credited already the Roadside cost and the battery cost. In their mind, the reimbursement are the credits. The worst of all, none of the "Customer Service" were able or willing to understand the difference between reimbursement and credit. They are very unfriendly and snobbish. I was told that they can't do anything else, the credits given were sufficient. What credits?

On 28 Sept 11, I rented a car from Dollar Rental Agency in Ft. Lauderdale, FL through Hotwire.com. I was told that the fee would be $118.00. I thought that this was a terrific deal since I was going to be on a cruise from 29 Sept 11 until 2 Oct 11. When I arrived, they then told me that because I was at the wrong airport, the taxes made it $139.00. I was suspicious, but thought, what can I do? I am in Ft. Lauderdale, I live in Nashville, and our cruise is not for two whole days. So, when I was ready to return the car, I was told that the bill was 290.00! I said, "No, it's $139.00." They said, "You signed up for the overview protection." And I said, "No, I did not."

At this point, I still had no recourse and realized that my son was not going to make it all the way to Ft. Lauderdale/Miami area since he was stuck in Tennessee. We had to get around and we needed a car. I agreed to keep the car but told the customer service rep that I refused to pay any other fees. I made sure they did not include any when I got my new receipt.

It is now 5 Oct 11 and we needed to get to Tennessee. Our hotel reservations were over and we needed to drive home. We could not get a flight within our budget. (We had to pay extra for the car, resort fees, eating out, etc.) We called Dollar and asked them to extend our rental and that we would be driving to Tennessee. They quoted us a price of $36.00 for the extra day and that was all.

When we arrived at the BNA airport in Nashville, TN, the attendant said, "How was the car?" And I said, "Fine, thank you for asking!" He said, "Okay, your bill is $835.00 for the rental." I said, "No, it's not more than $390.00 and that is with the exorbitant fees they tacked on for protection that I did not sign up for." He then told me to talk to the front desk. They said, "It's $835.00 and that's that!"

At this point, I was livid and hurt. I had just paid the rent and saved out enough for the car rental. I called Ft. Lauderdale, FL office and they said "No, it's already closed out and it's $835.00. We can't do anything about it." That was when I asked, "What is the $390.00 extra for? They stated, "For the drop off fee." I said, "What drop off fee?" They said, "The one for dropping the car off in Tennessee!" I thought, "this is not happening!"

I then called customer service and they said, "We don't handle those cases, we handle other cases!" I said, "Who can I talk to then? It was not stated when we called and it's not on our agreement!" I asked, "Is there anyone else I can talk to? Please! I don't even have that because that is not what was told me."

The condescending customer service rep said, "There is no one else but me, and I cannot help you. I am going to disconnect now, and there is nothing else I can do! Now, is there anything else I can do for you Ms. **? I am going to disconnect now. Thank you for calling and have a good day. I do understand your dilemma but I can't possibly help you. Have a good day, Ms. **! Goodbye now." And that was that. I even cried on the phone saying, "I would never have agreed to such a fee if they had told me that." Again, she said, "Sorry, I do understand. Have a good day."

I rented a car from Dollar. 2 lights on the dashboard came on and I called roadside assistance. He said it was "probably just a sensor" and to drive it. I was worried about getting stranded and he said if I got stranded someone would be there immediately.

The car broke down. I called back and they were closed. I was billed for $2,500, loss of use, and the tow bill was changed from $900 to $960.

Being a woman, I was very concerned as I was not in a safe place. I had to have the police come and check if I was ok.

I rate this experience a 0!

I got a "deal" through Travelocity for a hotel + car in Scottsdale for $451. When picking up the car at Dollar Rent A Car, I declined both the car upgrade and insurance upgrade, and signed the agreement. A week later, I was charged $232 from Dollar for "insurance" upgrades. The upgrade "mysteriously" appeared on my receipt even though I adamantly declined at the desk. Travelocity washed their hands of anything. Dollar refused my request to refund my account or even discuss it, saying that I had agreed to everything, which I hadn't.

I rented in Nashville and was supposed to have full tank, it was 1/4. Furthermore, there was no one on the desk and I had to wait a long time. Upon returning the car and getting the gas problem solved, we left a phone charger in the car. When it was discovered, I tried to call two different numbers with the same results, keep pressing numbers and no live help. After 10 minutes of doing this, finally a person came on the line --just to transfer me to lost and found. What did I get? Voicemail. I will never deal with this company again and I still have not heard back from them.

I'd like to share with to you my experience with Dollar Rent A Car from 8/20-8/31. My husband and I rented a car in order to drive from the Las Vegas Airport to the Grand Canyon for our one year wedding anniversary. The computers at the car rental location were down, and we were given a handwritten contract that estimated our entire rental cost at $540.00, which was about $300 more than what was quoted on our online reservation ($182). We expected the car to cost around $550 after fees and insurance were added to the in-person reservation.

We returned home on 8/31, and a few days later my bank account was charged $1,089. I was double the cost of what was stated on our contract. We received no receipt, and had no idea this was going to happen. Apparently, the insurance and additional fees weren't added to our original contract, so we had no idea the cost was so high. We were also not prepared for it. My bank account overdraft seven times and we had to borrow money from family until our following paycheck.

As you've probably guessed by now, we are very upset with this situation. We feel as if the representative that rented the car to us was blatantly dishonest, as he stated the estimated cost was likely around $10 high (leaving us to presume that our final bill would be $530). Our contract didn't list any of the additional costs, except the ones we had requested like additional driver's fee and et cetera. We assumed $530-$550 was the final cost, as we were led to believe. We've rented from other companies several times, and I have never experienced fees in the thousands even when we rented a Mustang in Hawaii. Therefore, the estimated cost of $550 was reasonable to us, and no red flags were raised.

We are extremely disappointed with your company. We feel it is important for every company executive to be informed of such practices of dishonesty occurring throughout their organization. We do not plan to rent from your company again, and we are both very disappointed in the dishonesty we experienced. I still have trouble comprehending how we were assured a maximum definitive cost of $550, and we were charged over $1000. It screams of alienating your customers.

I've attached our handwritten contract, so you can see the how we were obviously misled yourself. I expect contracts to be honored. I'd like a refund on the difference of $540 and $1,089 of $549. We are happy to pay what our contract states. To resolve this matter, I've also filed a claim with your company, and I have contacted the consumer protection group-- ConsumerAffairs.com. If my efforts still result in dissatisfaction, I will file a complaint through the Better Business Bureau. I'm sure you understand.

I rented a car online and was given a quote of $312. When I returned the car, I was charged additional fees, which I did not authorize.

In the end I was charged a total of $463, which includes gas for approximately $10 a gallon. I contacted customer service and was told that all of the charges were written in my contract. However, the agent at the pick up desk made sure to talk me through the entire contract and none of the additional charges were mentioned.

This company is dishonest and misleading.

I rented a medium economy car through Hotwire. For a five-day rental, the daily rate was $17.00. The estimated taxes and fees was around $20.40. I opted to add an insurance at a cost of $45.00. The total was approximately $150.00. The agent at Dollar said that I had rented a mini van (which I did not), and he would change my rental to a car at no extra charge. So, I said yes. He asked if I wanted an insurance, which I had already indicated on the online reservation for $47.00. And I said yes. As long as I brought the car back full of gas, there would not be any mileage charges. I was not shown any screens, other than where to sign my name for the rental. I was expecting $150.00 or maybe $200.00 rental charges.

When I brought my car back to the airport, I was charged $592.49.

$74.85 - $14.97 upgrade charge

An insurance that costs $269.80, which is over and beyond the insurance I asked for online. Plus other incidental charges.

The agent told me that reserving a car through Hotwire was not advised. Their offers change and the car that I had reserved was not available. I told him that I wanted what I had reserved. Obviously, this man is working for commission. He was very unclear and when I signed the form, I thought I was signing for my reservation #R8177518, for $150.00.

I will never rent from Dollar again. Also, I am going to advise everyone I know of this incident.

I'm just going to enclose the email from Dollar Rent A Car. They believe that some polite phrases justify robbery. Never use this company as they are continually attempting to use small print to trick you into their overcharging lair.

"Dear Mr. **,

Thank you for notifying us of your recent experience with Dollar Rent A Car in Orlando. We appreciate the opportunity to address your concern.

In review of your rental contract, you were charged for tolls in the amount of $1.75 and administration fees in the amount of $125.00. I am able to reverse these charges. In order to do so, I would need to apply our Pass 24 option in the amount of $64.91 plus taxes and fees. If you would like me to apply the Pass 24 option, you can advise me in an email or contact me by telephone directly.

Thank you once again, Mr. **, for taking the time to notify us of this situation. We look forward to serving you again soon at Dollar Rent A Car.

Sincerely,

918-669-4103

In many years of renting cars from Dollar, I have never experienced a problem until now. I have never purchased extra options like insurance or roadside assistance because my insurance company covers me on car rentals. On a recent trip to Atlanta, I rented from Dollar for $313 for one week. I specifically told the service agent I did not want to purchase anything extra. They put the contract in front of me to sign and off I went. Two weeks later when the charges hit my card, they had charged me $584 which included full insurance and roadside assistance. I have since learned that service agents are paid a commission for sales of those services. By the looks of this website, they are tacking on all kinds of fees to unsuspecting customers. This company is cheating consumers and it needs to stop immediately.

We approached the counter on August 10th 2011 with a confirmation from Orbitz.com to receive a mid-sized Ford Fusion. The rental agent told us that there were no more available. We were told about a special promo rate that would cost us $49 more for an upgrade to a Ford Edge. We did choose to utilize the choice of bringing the SUV back with empty gas. We agreed with the charge of $66.96. What we are challenging is the additional driver fee charged to us of $49.35. Verbally, the agent never indicated there was a charge for this.

We booked through Orbitz.com and the agent said that since I charged it on my credit card, I would have to be the primary driver, though I clearly indicated my husband Anthony ** would be the only driver. He told us Anthony would be the additional driver. We have an autistic son and needed to hurry to sign the contract and leave the desk area promptly. I called Dollar Rental Car and was simply told that it was in the contract and that I agreed to this charge.

I would like a refund of the additional driver fee as it was misleading and it was never verbally explained in terms of any fee associated, therefore we were unaware we had a choice to decline this option. We will not rent from this misleading car agency in the future.

Fraud it is but since it was all verbal and there were presumably no witnesses, there is not much Mary can do, other than complain loudly and hope that Dollar comes to its senses.

I rented a car in August 2002. I was quoted a two-day rental fee (total) of $70.98. When my son returned the car to the Pittsburgh Airport he was charged twice the amount that had been quoted to me. I called the Pittsburgh Dollar office only to be told that they would not or could not do anything about this. In the future, I will avoid using Dollar Rent-A-Car. I personally feel that they misrepresented their fees and are not concerned about customer relations. I compared their prices with another agency that I used and we rented a luxury car later in the year for less that what Dollar charged us for a mid-size automobile.

I booked an economy car for a week through the Internet, my fare was $124.99 for the week and 28.12 for an extra day. With a full tank of gas as well as state taxes I should have paid around $180.00 or $200.00.

Paul tells us the complaint was submitted more than a month ago and -- surprise! -- Dollar has not yet chimed in with its two cents worth.

I have recently hired a Dodge Neon from your San Francisco company. After booking via your website for the specification below I was informed without any consultation at my arrival at your SF branch that I would need to upgrade.

'Jack', the Dollar assistant then proceeded to start processing the details. When I asked why we needed an upgrade he said that the car booked was only a 2-door compact. He also omitted that there would be an additional cost for this and additional insurance for the upgrade!

When challenged and informed your website clearly describes the 'economy' car as a Kia Sephia 4 door/5 seater saloon (NOT a 2-door compact) he just ignored this and continued to ramble on about superficial detail relating to the upgrade being a "nice" new silver car with only 1600 miles on the clock!

Unable to access the information on the website and quickly becoming exasperated by the patronising and weak sales pitch from your employee and realising we still had a 6+ hour drive to LA on our hands we said we would follow up the complaint at the end of our holiday.

After the way I and my friends were treated so patronisingly and in a way which assumed our money was there for Dollar to take as they wished, I suggest that the unnecessary upgrade and related insurance fees are returned in full and compensation made promptly for the outrageous way in which we were treated and had our valuable time wasted by your employee.

Paul tells us the complaint was submitted more than a month ago and -- surprise! -- Dollar has not yet chimed in with its two cents worth.