Dollar Rent A Car Reviews

Completely fraudulent company. When I arrived to SFO from a long international trip they refused to rent me the car I had already paid for because my license is from the US. I said I cannot pay for two cars at once . So I called a rep from Dollar and she said I would be fully refunded between 7 to 10 days. So I Proceeded to rent a car from Budget. It’s been Two weeks and no refund and they are telling me that they cannot refund me. In short, they lied to me and I am not going to stop at reporting them to every single website of reviews and better business bureaus, I will take legal action if somebody doesn’t honor what was promised to me.

On 2/23/26 rented an EV car at the ORL airport. Hertz/Dollar allowed the car to leave with a 3% charge..Car died after 25 miles, stranding us from 1 AM till 430 AM till a tow arrived to take us to a charging station. Returned car to Dollar on 3/3/26..On 3/13 I get a charge on my credit card for $295..It was for the tow..it is now 5/7/26 and I am still trying to get the $295 credited back to me..terrible customer service..never again will I rent from Hertz/Dollar.

Driver's side car handle fell off - back the airport for another car. Another day at a distant beach. The car wouldn’t start. 1.5 hrs of waiting. Still no help. Car finally started on its own again after jiggling wires and ignition. Staff cursed & screamed at us and wanted to get physically! They said we left the lights on… If that was true, why did it start an hour plus later? Very old, unreliable vehicles. Do not recommend. The most unprofessional staff I have ever met. They were scary. Run away from Dollar Rentals in Aruba!

Beware hidden fees. I was charged a $10 "administrative fee" for paying a toll of $4.25. Excessive! I was not given the opportunity to pay the toll on my own, which I would have done had I known Dollar would charge excessive fees.

At SEATAC we were quoted a rate of $723.71 with late charges of $72.88 / day and $18.00 / hour (see attached images).

We rented a car a few weeks ago because of a family emergency. The credit card on file has a limit of $500. We planned to change vehicles out at some point down south. It didn't work according to plan and we ended up keeping the vehicle longer. It went over the $500 credit card limit I used to reserve the car. So we called the office where we rented the vehicle from, and they told us we could pay the balance with a different card when we turn the car in and go to the office.

After returning my one-day rental, got the receipt and while I was only charged one day for the car, I got charged two days' worth of the full coverage insurance. The response on the phone was "oh, that's weird," but would not correct it. They have just lost any future business from me.

Worst service ever. Showed up to get my reserved rental car. They only had one car to offer which was over 400 dollars when my rental was suppose to be 187 dollars. He response was over 400 customers a day are turned away on Daily basis. What kind of service is that. No hi, how can I help you. Nothing. So rude and now I’m so late for a trip and meeting. Don’t forget all the little things they charge your cars after the fact. I will never use them again. Should have went with the reviews to begin with.

If there was a way to give no stars I would. Rented through priceline, checked in online. Waited over an hour just to get to counter. 50 others in line. One dude working. Never again will I rent from this company. Priceline should sever ties

Watch it with this company. We rented from the San Diego airport. When we checked in they said our reservation was cancelled. We asked why, they said we checked in too late. I put that we would be checking the car out at 4:00. It was 5 minutes after 4. Oh but they were going to help us out! Give us an employee deal. Up charge us by close to an additional $400.00 dollars. We refused to pay and walked out, BUT THEN our son came down from renting at Hertz. The story sure changed when talking to him. All of a sudden they did have a car available at the price we were quoted. This was a very long story. But you get the gist of it. Taking advantage of older people.?? They Lie. Don't take your chances.