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Delta - Travel Vouchers

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Cynthia of Mt. Tabor NJ (3/27/03):
I received 2 vouchers for $500.00 each when I gave up my seats (July 2000) and took a later flight. The man that stood up in the front of the plane and ask for volunteers told me, noting that I was pregnant, that I could book the tickets within the year and if I could not travel to cancel that flight and then the tickets would be good for 2 years.

STATEMENT TAKEN DIRECTLY OUT OF TWO DELTA CUSTOMER CARE E-MAILS TO ME: Tickets issued from October 1, 1996 through May 31, 2002 have a two year validity provision. All travel has to be completed within two years from the date the tickets were issued. Your tickets were issued on June 13, 2001. The two year validity provision applies to Delta issued domestic and international fully refundable published fare tickets and nonrefundable published fare tickets issued in the US in USD currency. Please accept our apology and we would welcome further opportunities to be of service.

I made my flight reservations over the phone within the year(June 2001) and told the Delta Rep. exactly what I was doing. He helped me choose a flight with a value as close to $500 as possible and told me then to call and cancel the flight and the tickets would then be able to be re-issued with a re-issue fee of $100.00 each, leaving the value at $409.00 and the tickets good to June 2003!

I just spent over 45 minutes on the phone with DELTA customer care from Los Angeles and the woman tells me the tickets had no value right after the 1st year (July 2001) She said she could do nothing about what I was told by two of the DELTA representatives and had the nerve while on the phone with me to inform me she was putting a note on the system against my E-ticket numbers that they were null and void.

Do you think I would have held onto these tickets and took the steps exaclty as I was told by two DELTA Reps if this is not what I was told to do? I will walk before flying Delta again! And Customer Care should be renamed Don't Care.

Dr. Leroy of Mt. Vernon NY (7/17/03):
The airline oversold a flight and I was involuntarily bumped and given a $200 voucher. I was told it was good for a year -- the date was August 4, 2002. It is July 18, 2003/ I go to use the ticket and they tell me I can't becasue the date I chose to fly is August 18, 2003.

Nancy of Orinda CA (2/12/03):
In October 2002, I flew on Delta for a RT to Rome, Italy. The return flight was a nightmare, with a daylong delay, 14 hours of waiting in airport, last minute necessity to spend night in Rome, delays, lost luggage and truly miserable conditions. In November Delta sent me an apology and a travel credit voucher of $150.00.

Thinking it was valid, I tried to use it to book a ticket to Boston or the east coast using the internet only to learn there was no way to register the credit voucher. Next I drove to the airline terminal in Oakland, CA. When I presented the voucher the ticket agent said it was only good if I bought my ticket over the counter in person. Then he checked the prices for tickets - they were three times the price of Internet tickets. Even with using my voucher I would have to pay $200 more for a ticket.

Basically, the voucher is worthless as the increased fare over the counter surpasses the value of the credit by far.

I called the number on the letter the voucher came in and two different agents told me it was too bad. It wasn't their fault that the over the counter ticket prices were so much higher than on the internet. They also confirmed that the only way I could redeem the voucher would be at the ticket counter at the time of purchase. Since I had already bought a ticket over the internet, I couldn't use the voucher.

I only booked with Delta because I had the voucher. After such an ordeal in October there was no other incentive to ever fly on Delta again. I consider the whole voucher business deceptive and misleading. When I called to protest I had to listen to endless phone message about the wonders of travel with Delta. When I finally connected with a human being, I was met with rude and unsympathetic customer care representatives.

Marilyn of St. Maries ID (10/14/02):
I have two travel vouchers that I have tried to use for the past year and every time I have tried to use them I am given a price that is higher than any other airlines -- even if I used the vouchers I am paying more than I would if I just flew on another airline. It seemed to me as soon as it was known that I had the vouchers the price was higher, so now that the vouchers are exspired I can tell you that I will not be flying with Delta .

It seems to me that if they contiue to run their airlines this way their costmers will be unhappy enough to fly with someone else. I was not able to go to see my brother who has cancer.

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