Delta Air Lines Reviews

We took a flight out of JFK to BNA on April 27th, 2026 at 8:30AM? Our flight Attendant was Mr. ** (not sure of the spelling)? Not only was he very polite and caring he actually made a "very stressful" trip more calming for us. He seemed to know we were uncomfortable and anxious? He cared for us in a very pleasant way - one which was much needed at the time. Please thank him for us. Mary Lou & Arthur **

I needed my flight arrangements changed on short notice. My husband and I were helped by Star in customer care at the Indianapolis Airport. She was very patient and listened to understand, and did not interrupt. She then clarified to make sure she understood the problem. She proceeded to speak in gentle tones that were calming and spoke with confidence that immediately put me at ease. We shared a few laughs that made what felt like a heavy situation before now feel much lighter and fixable. She definitely has a ‘Can-Do’ attitude. Star, keep shining bright! You are definitely our Star!

I accidentally bought the wrong dates for an upcoming flight, I am going through a divorce, am a teacher and Soldier so I do not make a whole lot of money. I was worried that Delta would charge me some type of fee even though they really do not need that money. They were kind and gracious to me, they did not charge me and I am grateful for their understanding, I will be flying with them again!

Delta Airlines, I would like to personally express my gratitude to all involved in getting me back home, as I had run out of my medical supplies. First, I was notified on March 05. 2026, that my adopted Mom was not doing well and we made the decision that I will fly to Sarasota, Fla, to assist in any capacity of her passing, which was on the 14th. My flight home was scheduled for the 15th, however the weather delayed flights out of and onto Atlanta, GA, made it impossible to travel, so on March 20th, flight was booked, thank you to Brian, whom I phoned Delta Airlines to reschedule. Flight was FLIGHT 411 from Sarasota to Detroit, then a connecting flight from Detroit to Salt Lake City, Utah and then another flight to Elko, Nevada; home town.

The main CALL Airline®Delta customer service number, +1 855 735 5052, is available to assist passengers with flight bookings, ticket changes, cancellations, refunds, and general travel-related inquiries. A Smooth and Convenient Booking Experience. Booking the flight was quick and straightforward. The process was simple, allowing easy selection of the preferred option and hassle-free completion of details. All essential travel information was clearly presented, making the experience organized and stress-free. The instant confirmation provided additional reassurance.

On May 22, 2026, I was getting on a flight from Lansing, Michigan to Tampa, Michigan - first stop to Detroit. When boarding plane, I checked in, and the attendant at the gate said that I needed to check my bag due to size. I informed her that my mother is dying and I am bringing her Fragile things in my bag, and I didn’t want them to break. She rudely informed me I needed to remove them. I asked her if I could check first to see if it would fit and said that the lady behind me has the same size. She just rudely told me NO.

Delta, that really terrible terrible customer service. I do have booking for today May 21 from Charlotte, North Carolina to Jfk because I do have other connections with other flight going to Cairo so we got there at 2:00 AM trying to be early as we can because the other flight because our flight was at 6 o’clock in the morning to get there at 8 o’clock in the morning and Jfk so the time we get to Charlotte say your flight has been canceled so I talked into the lady over-the-counter and she said we are not open yet. We open at three 345 so the is open the counter.

I shouldn't be surprised that a multi billion dollar company would cut as many corners as possible to save a couple bucks. The pervasive greed that infects corporations at the expense of the consumers time and money is atrocious, and people like Ed Bastian genuinely need to be put on psych holds. I get to the airport early, like we all try to do so we can relax. And I'm greeted with empty counters and a "be back soon" sign with a number to call if help is needed... Except when you call said number, they can't help check in a bag, shocker..

I was moved to a later flight the next day against my will, due to my carry-on size. The unprofessionalism, arrogance, and rudeness thrown my way during this situation were mind-blowing. I communicated that my MEDICINE was on my checked bags and needed to be offloaded, and the employee proceeded to tell me she didn’t care. The amount of money wasted on a day’s worth of my travel just makes it even worse. And to top things off, I was injured in the process. Bear in mind, I’m disabled.

I called you for an upgrade because I'm an anxious flier, the lady said 1st class was 5000 extra, wow, I thought that was excessive so I upgraded to business, maybe that would ease my discomfort but hours before my flight I was downgraded, I called the call center and Marie was really kind but had absolutely no clue as to why I was downgraded from a seat I had already paid for. This is my first experience flying with Delta and I can't say I'd recommend, super unprofessional, no options and no heads up beyond a text message. I guess I'm not as important, or valuable as a customer, as whoever you guys awarded my paid seat to. Not using them again.