Delta SkyMiles Program

I booked a ticket for myself and my daughter using Skymiles and was charged $250 for using her Skymiles to buy her ticket through my account. I realized after the fact that there are specific ways to purchase the ticket to avoid this fee but it was unclear to me at the time of purchase. The reason I am angry is that when I tried to speak with Delta customer care about this the representatives were unprofessional, disrespectful and twice told me they would transfer me to their manager but instead transferred me to the frontline reservation department which had nothing to do with my issue. Delta customer care insulted me, gave me the run around, and ultimately refused to provide any information or recourse for addressing my issue.

I have to agree with most people on this blog that the SkyMiles program pretty much sucks. I had 36,000 miles that they took away from me and claimed that I had no activity. I did not fly for 2 years due to the economy, but I still had small amounts of miles accumulating since I had secondary points from hotels added to my account to keep it active. I found out too late that I could have bought back my own miles for $95.00. How convenient. I never got an email that I was about to lose my miles for inactivity, but Delta was kind enough to send me monthly advertising emails to spend money on travel with them.

It gets better. I am on the phone with a Delta customer service agent trying to book a free ticket with the miles I thought I had. She told me they no longer exist, so would I like to book a ticket anyway and pay for it? I am not sure what part of no she didn't get, but I will definitely avoid Delta at all costs after being treated this way. I have started another job where I will be traveling extensively again. I know those miles didn't mean much to this company, but for me it is a missed vacation. Shame on you Delta!

I took a flight on Delta Airlines on August 4, 2011. As I was reviewing my sky miles account I noticed that the flight had not been credited to my sky miles account. I called to have this corrected but was told it was a "paper" ticket that the airlines at the airport printed for me and they would not credit me because I no longer had my boarding pass. I informed them that I had a receipt for purchase of the ticket and was told that was not good enough. I asked them to look up the flight and verify that I had checked into the flight and they refused. I asked them to show me the rule that required me to keep my boarding passes for confirmation of my flights and they wouldn't just quoting that they needed proof that I flew. I told them that they were the airlines and they should know who is flying on their planes. They told me they had no way to prove that I had flown.

I got a Delta credit card to get reward miles, but Delta Sky Miles Program is a scam. Their Award Calendar shows award travel available every day, but clicking any day results in message "flights for the cities and/or dates you selected, are not offered, or not available. Try using our Award Calendar tool to check availability". I have checked dates in every month, out to Dec 2012.

Delta provided me the worst customer service I have ever experienced. I spoke to 2 supervisors Karen ** and Terry ** and they yelled at me, cut me off, spoke over me and offered nothing to help me. I was completely shocked at the way they treated me, a loyal Delta Skymiles member who flew at least 10 times in 2011. Their service is disgusting and is causing their customers to leave them. If they continue on this route, they will go out of business fast. They don't even deserve the one star I gave them, but I don't have a choice to put 0.

I entered a promotion from Delta SkyMiles offering 50% bonus and 25,000 medallion qualifying miles if at least 1000,000 points are transferred from Amex Membership Rewards.

I had just booked a rewards trip on 10/15/2011 with 100,000 reward points. My daughter used 200,000 points on the 15th also. I asked Rozaline from Delta if there was any way we could take advantage of this offer. She stated no. I asked to speak to management also and she still said no. I find it very upsetting to know that Delta cannot waive a 3-day period of purchase to take advantage of a promotional offer like this. We have been Delta American Express members since 1996 and pay our bill in full every month. I am upset with Delta. I will be terminating this card asap as I see no eagerness on Delta's behalf to have my business or assist me in earning skymiles or in my vacation travel. I will find another frequent flyer program that values its customers more than Delta does.

1. On August 8, 2011 0330, the wife, son, and I arrived at MNL to check in for Delta Flight 630. We were accompanied by my sister-in-law and a nephew. They were due to fly back to Kalibo at 0855 the same morning. The sister-in-law and nephew stood outside the departure terminal at MNL while we made our first attempt to check in for the aforementioned Delta flight.

2. Delta Flight 630 was due to leave MNL at 0635 that morning for Nagoya and then on to Detroit. Around 0530, a sign was posted at the check in counter stating that Flight 630 was going to be delayed. In the meantime Delta employees were given priority to a Flight 172 for check in. Those passengers were being herded at the head of a massive line of people both in the general boarding and Sky Mile lines.

3. August 8, 2011, 0530: Without much explanation or coordination Delta employees began a mass herding of Flight 630 passengers out of the terminal and into the parking area. Buses and vans were commandeered by Delta to transport these passengers to the Manila Hotel. a. The wife at this point located her sister and nephew. b. She spoke to a Delta manager in order for them to re-schedule the flight of her sister and nephew. She was assured by the Delta manager that this re-scheduling could be done in spite of the fact that it was a different airline.

4. Approximately an hour later, we arrived by van to the Manila Hotel. Luggage and passengers were everywhere. Luggage was being x-rayed and placed in the lobby of the hotel. a. The Delta manager then changed their story. Since the sister and nephew were leaving on Philippine Airlines, Delta could not re-schedule their flight. Any re-scheduling of flights would incur additional cost. That is the reason the wife made the request. b. The Delta manager just explained this was all just a big misunderstanding. Sorry about your luck. c. There were no Delta employees on the premises of the Manila Hotel to coordinate anything. d. The story at this juncture was Flight 630 was to leave at 1430 that afternoon. Buses to the terminal would be leaving about 1300 from the hotel. e. The sister and nephew left for the airport to catch the flight to Kalibo. Additional costs were incurred because there was no means to compensate them. (P800 cab fare was incurred at this point.) Note: International flight boarding times are usually three hours prior to departure. This would have put bus departure time around 1100. How in the world was Delta going to check in all these passengers in such a short period of time?

5. As the morning wore on, it became clear that the 1430 departure time was a moot point. Around 1100 Delta distributed lunch vouchers at the hotel desk. a. 1130: the wife, son, and I had lunch. We proceeded to the lobby only to discover that a bus was ready to leave to the terminal.b. A bellhop jockeyed our luggage to the lobby and a claim tag was placed on the luggage cart.c. All three of us boarded the first bus. No Delta employees were on site to coordinate this or answer questions of the passengers.d. The wife double checked to ensure that our luggage would be placed on the bus. Had she not done this, our luggage would have been left at the hotel and we would have been at the terminal.e. Upon arrival at the terminal, no Delta employees were coordinating this venture. The wife obtained our luggage in the mass confusion of the passengers. f. The departure time of Flight 630 was changed to 1630 that afternoon. The reason for the delay was given as mechanical problems in the aircraft.

6. We managed to check in our luggage and obtain our boarding passes. We were at the gate within two hours prior to departure. When the plane arrived, it did not have many passengers on it. This was about 1545 hours.

7. 1630: Flight 630 finally got underway. It arrived in Nagoya and subsequent to it arrived in Detroit.

8. August 8, 2011, 2030 hours EDT: About two hours out of Detroit the aircraft began leaking brownish water in row 27 or 28. Flight attendants placed a blanket over the leak, but it became saturated.a. The leak spread from rows 27-31. The wife, son and I were in row 30. b. The flight Attendants removed the aforementioned blanket and placed diapers over the leak in row 27 or 28. But it also began leaking in row 29 plus 30 and 31. Diapers were taped over row 29. The passengers were wiping the ceiling are as the water continued to drip. c. Delta employees were apologizing to the passengers about the delay of the flight.

9. Upon arrival in Detroit around 2130 hours, we were placed overnight in another hotel-Best Western.

10. I was scheduled to return to work on August 10. Due to this delay I returned to work on August 11. It is to be noted that this is our busy time of the year plus our office is short handed at DLA Disposition Services. This flight delay disrupted my work schedule plus had me use leave that should not have been necessary. a. The aircraft in question had both mechanical issues plus incurred a leak in flight in a short period of time.b. If the airplane in question was an older asset of Norwest Airlines maybe it's time to retire it.c. In the event of a delay of this kind, why didn't Delta have a substitute aircraft ready to go in this event? American Airlines performed this miracle in Chicago on a TDY trip c. 2004. An American Airline plane had mechanical issues and was immediately replaced.d. I have requested Carl Levin's office to have the FAA inquire the maintenance record of this aircraft. e. Delta employees in Manila did a poor job of coordinating this delay. Worse than that, in the case of a Delta manager, they changed their story about assisting passengers and their families.

3. No suggestion or assistance to passenger family members when cab fare was incurred to board a flight to Kalibo.

11. Through this situation it is also noteworthy that our seven year old son was totally exhausted as a result of the delay. In spite of efforts to keep him hydrated and he was only able to sleep in short timeframes.

12. Based on the above the following remedy is requested: Delta Airlines should refund the entire amount of the ticket for the wife, son and I. A record of the purchase of the tickets can be found in American Express records dating back to January 2011 in the amount of $5,960.00. This includes all travel agent fees.

Not being a frequent flyer and who does not know all the rules of flying, I called and spoke to a Delta representative to ask how to change a flight and costs involved. She explained to me that I could either pay for the changes (I don't recall the amount she gave me) or I could buy or have some miles transferred to my account and use those. I had a good friend and co-worker transfer miles to my account.

I then went online and made the change only to find out that they did not only took my miles but they also charged me $450. I called and spoke to two people and emailed another. They won't even budge. The one lady even basically said she would sue me if I stopped payment on my card, which I consider as unauthorized. They wouldn't even meet in the middle. They just earned $620 for a 500 mile diversion that I did not even need to do.

If I can give any word of advice to someone thinking of flying Delta, do not! Try someone else. They really should be boycotted for their purposeful misleading, refusing to fix their mistakes, and just horrific overall customer support.

I just checked the sky miles for myself, Roberta **, my grandson Ian ** and my daughter Shara ** for a trip we made to Israel at the end of May 2009, this was round trip from Dallas to Tel Aviv on Delta Airlines. Not one of us was credited the total ticket points for our trip. I received 1,000 points, Ian received 10,000 points and my daughter received 20,000. Delta will not help us as they say we had 6 weeks to correct the mistake and didn't do that. None of us knew there was a time limit or that Delta's computers were so inaccurate. This is cheating. Now we are going to Israel again and have no points to work with. How can Consumers Affairs help me?

I received an email promo from Delta in May in regards to air travel to Japan. It stated that travel to Japan was considered safe according to the US government and that Delta would resume flights the first week of June. I could earn double miles flying from Detroit to Tokyo if I'll be traveling before September. I registered with the offer (which they do not send you an email to verify, so always print). I was later denied the bonus miles because my flight landed in Narita and not Haneda (both are in Tokyo). Apparently, that part of Tokyo was never threatened by radioactivity or other hazards brought by the disaster there.

I am writing because I want to share the experience I've had with Delta and American Express over the last few days. It is a situation that involved trying to get my partner to her aunt's funeral in London. It went entirely unresolved by both companies. I am not interested in compensation or apologies from either company. I would just as soon never deal with them again. But I want to share this story with others, because I feel like I was caught in a situation with no reasonable recourse. Not to spoil how things happened, but to set the stage: because of an error in Amex's credit card system (which they admitted was their fault), and because of Delta's patent refusal to do anything to help solve our problem. My girlfriend missed being able to attend her aunt's funeral. I have included as many names of the Delta and Amex reps we spoke to as we have record of.

I am from Boston MA, and I am currently in York UK for two weeks on business (I am a graduate student attending a conference here). My girlfriend's aunt, who lived in London, passed away suddenly over the weekend. My girlfriend found out Tuesday morning (August the 2nd). And the funeral is to be held today, Thursday (August the 4th), in London. My girlfriend and I are both in graduate school, and as such, money is very tight. I wanted to help her fly to London to pay her last respects to her aunt, with whom she was quite close. I have about 35,000 SkyMiles on Delta. Delta offers a Pay With Miles program if you have the American Express Gold Delta credit card. This allows you to use your SkyMiles to offset part of the cost of a ticket, a feature not available to non-cardholders.

So on Tuesday afternoon (UK time), I applied for the card and was approved. Through Delta's website, there is only the option to apply for the Gold or Platinum Amex card. I received the confirmation email from Amex that I had been approved for the Gold card. I went about activating it to purchase my flight. However, the "Pay With Miles" feature available to cardholders still was not coming up on Delta's website. I am without phone access in the UK. And after trying everything possible from the website, I gave my girlfriend all of my SkyMiles and Amex information and had her call Delta.

Delta informed her that the information Amex had sent them indicated that I had applied for a card called "Cobrand", not the Gold card that I had applied and received a confirmation email for. They said I would need to call Amex to get the situation straightened out. We called Amex, and the rep we spoke to indicated that this was a problem that had happened to other customers previously. She said she could rectify it in the system. The problem, she said, was that it would take 48 hours for the change to appear in Delta's system.

To recapitulate the timeline, this all took place on Tuesday (August the 2nd). She needed the flight Thursday (August the 4th). At best, the 48 hour window would mean she would need to purchase an international ticket on the day of her travel. At worst, the correction would not have registered in Delta's system, and she would not be able to afford her flight. The Amex rep was polite and understanding, but said there was nothing she could do on her end.

We called Delta back, and explained the situation. The Delta rep was helpful. This would prove to be an exception, not the rule. She held a reservation on the flight my girlfriend needed under her name. She said that the best we could do is hope that the system correction applied in time. She could not guarantee the price of the flight would not go up. But we had at least secured a seat.

Yesterday (Wednesday, August the 3rd), we started becoming very antsy, as checking my SkyMiles account on the Delta website showed that clearly the correction had not taken. We called Amex again, and once again spoke to a very helpful rep Matt in Ft. Lauderdale. Matt indicated that Amex could try and force through the update in Delta's system by transferring SkyMiles into my mileage account. That would in some way indicate my Gold status to Delta. He transferred 2,000 SkyMiles into my account, and politely sent me back to Delta. We called Delta back to complete the reservation. We were again told that their system did not show the Gold status, leaving me unable to pay with miles. At this point, my girlfriend was already in tears. We have been trying to book her flight for 24 hours. And we have been shuttled back and forth between the companies several times. We were told that everything was fixed on one end and that nothing was fixed on the other.

Again, with no phone in York, my girlfriend was holding her phone up to her laptop and using Google Voice so that I could speak to the representatives. Here is where Delta began to treat me as inhumanly as I could imagine. I spoke to a supervisor for online support, Ayana from Texas, who told me that nothing was changed in their system. She said that I had to call Amex back. I told her that I just got off the phone with Amex, that they had said everything was resolved. And I told her I did not want to hang up again without my girlfriend having the flight that she needed. I should note that I made it very clear to Ayana that this flight was for a death in the family, so she should have understand the emotion we were dealing with. Instead, she proceeded to talk over me each time I tried to explain the situation or ask for more help, or if I could escalate my problem. I told her that I refused to believe that there was absolutely nothing that Delta could do, given our situation. She then told me that this was no longer her problem, that I had to call Amex back, and disconnected the line.

Let me reiterate that while trying to resolve a problem, one that Amex had already told me was resolved, a Delta representative told me that it was not her problem and disconnected me. This even involved a flight for a death in the family,

By now, I was absolutely livid, as I am listening to my girlfriend still on Google Voice sobbing. We called Amex back, and got another helpful rep Shauna, in Salt Lake City. Shauna got Delta on the line with her while we were connected, and explained the situation. And supposedly, once again everything was resolved. The Delta rep she spoke to transferred us back to Delta's Online Services (this was the other issue no one at Delta could help us book the reservation on the phone; the Pay With Miles feature, they insisted, could only be done on the website. Apparently no one at Delta could stay on the phone or log into the website to book the flight for us). When they transferred us, helpful Shauna was disconnected. I was connected to the same Delta supervisor Ayana that had hung up on us previously. We disconnected and tried Amex back one final time.

At this point, we have been on the phone between Delta and Amex for three and a half hours, with no headway. It was approaching 2 in the morning for me in York. We got another helpful Amex rep on the line (whose name I unfortunately do not have), who also brought over his supervisor. They both got a Delta supervisor on the line. My girlfriend and I proceeded to listen to the Delta and Amex reps bicker back and forth with each other, taking us on and off of hold for about 20 minutes. It was before Delta told Amex that they needed to have their Amex-Delta liaison fax over information about my account to indicate the Gold status. Otherwise, Delta cannot do anything. They refused to handle accounts over the phone. We waited, on and off hold, listening to the supervisors actually argue with one another for another 20 minutes or so. Amex couldn't get a hold of their Delta liaison via telephone. Finally, now at 2:30AM my time, 9:30PM my girlfriend's (Boston) time, the Amex supervisor took down my girlfriend's phone number. The supervisor said that he will call back as soon as they have the situation resolved.

That's where the story ends. No one ever called her back. As of this morning (Thursday, August the 4th), we have no way to discount our flight. And so, we cannot afford for her to fly to London. Not only that, but it is too late for her to arrive in time anyway.

What is the recourse when an error is made on the part of a company, and the two companies can simply shift blame to one another and leave us in the middle? The upshot is that Amex made two crippling errors. They sent Delta incorrect information to begin the problem. And then, they could not reach the one person who could correct the problem for us (their Delta liaison). Delta continually told us that this was Amex's fault, and that they refused to do anything. Although Amex was polite, they made two mistakes that kept my girlfriend from paying her last respects to a close family member. Delta made no error, but also refused to provide any level of reasonable customer service to two grieving customers.

We are emotionally and physically drained, and we have absolutely nothing to show for it. I am still in York for two more weeks for work. So, I cannot even be there to comfort the person I love most, let alone get her to me. I feel helpless and hamstrung over the fact that both companies can simply assume no blame for their own failings, leaving us caught in the middle. I have sent this story to a number of media outlets (CNN, MSNBC, Gizmodo), as well as to Massachusetts Governor, Deval **, and of course to Delta and Amex's complaint lines.

As I said, we have no interest in compensation. No vouchers or number of SkyMiles could possibly rectify this. I would hope for a sincere apology from both companies. On top of the grief of dealing with a lost loved one, we have spent 48 hours subjected to an inhuman amount of frustration (and, in the case of Delta, abusive behavior). But I am not holding my breath on that either. Rather, I just want to make sure as many people hear about our experience as possible, so that folks dealing with these companies in the future do not ever have to be subjected to what we have been. This has been an absolutely horrible, devastating experience. Both Delta and Amex should be ashamed of themselves.

At the airport in Los Angeles, I was approached by a Delta representative to apply for a SkyMiles card. I was told that I would receive 25,000 miles; a round trip ticket free to anywhere in the US or Canada, plus my husband could fly with me for $99.00.

Seats were available, but not for 25,000 miles. I would need 75,000 miles, and there would be a seat available in 29 days.

It was false advertising to get my information for this card.

I called and was on the phone with a representative (Sharmaine) -- who was very rude and unprofessional. Not only will I close this card, but I will never fly Delta again. I will share my experience with everyone I can.

Delta offered me, as a SkyMiles member, a 50% bonus on miles transferred from American Express. The offer also called for Silver Medallion status if I transferred at least 50,000 miles. As a senior citizen, to be safe rather than sorry, I verified the terms with official SkyMiles representatives before registering and again before transferring. I proposed transferring 44,000 miles from American Express and 34,000 from Diners Club, 78,000 miles total. I received the 50% bonus for the American Express miles and when I checked on my Silver Medallion card I was assured I would receive it by mid June. This representative notated my account to that effect.

Now, Delta SkyMiles from their secret (no public or member contact permitted) office has denied my Silver Medallion status. Apparently it makes no differences to the secret office that official Delta SkyMiles representatives guided me through every step of the process and notated my account that I have complied and was eligible.

I am a senior citizen, I followed Delta SkyMiles representatives' instructions to the letter, had my eligibility confirmed, and notated on my account. What more could I have done?

I needed to change my return flight to one day earlier than originally planned for an upcoming trip. When I logged on to Delta's web site, it showed that even though I had purchased a first class ticket (SFO -> ATL and back) and even though I am a Million Miler with them as well as being at the Diamond Medallion level (their highest), the change was going to cost $150! I thought this had to be a mistake! I called the phone number listed on the reverse of my Diamond Medallion card, and after punching in my SkyMiles number, reached a pleasant human of the female variety.

I told her what I was trying to do online and asked her if there was some mistake. I was told "No, it costs $150 to change the flight no matter what." She offered to help me make the change, but since I already had the screen up on my computer I saw no point in having a human do what I was perfectly able to do myself, and perhaps better.

Based on her response, I was quite miffed, thanked her for her "help" and hung up. Delta is making a serious mistake in charging their best customers for this type of minor change.

Oh, did I mention that the ticket was purchased using a Delta Reserve American Express card? I may be rich, but I'm not stupid. I travel quite a bit and am at the highest levels with a number of airlines. You can bet that this will influence my future travel planning!

I was trying to reclaim my never-redeemed Skymiles which had surpassed 100,000 and based on not redeeming them for some time,i was denied and the points canceled. I requested they reinstate them so I could safely redeem them for something and was denied. What a scam this program of Delta's was? Why is it a big deal to stockpile miles or points on one's account? Reminding someone that points are set to expire is one thing, but not offering them alternative ideas for their use and then wiping them clean is unconscionable. I felt cheated as a consumer and think enterprises like this need to be held in better account for ripping off customers. I used their cards for years to accrue said miles/points and feel that as long as I draw breath, I should be allowed to have them at my disposal.

SkyMiles are useless. Customer service just ignores questions about how to use them.

I was denied boarding due to mismatched names on my reservation and passport, so I called the SkyMiles hotline to rebook my flights under the name on my passport. I let them know I was willing to pay additional fees if necessary since I really needed to get to my destination on time. The rep consulted her supervisor and assured me I should have been allowed on the flight since I had an official stamped court order showing that the two different names belonged to the same person (name change form), and they booked a new itinerary for me using the same name I'd used for my original reservation.

I tried to check in and was denied boarding again despite the notes the SkyMiles supervisor put on my reservation explaining the situation. So I asked the agent at the counter to cancel and rebook my flights under the name on my passport. She refused to help, told me the notes on my reservation meant nothing to her, and said I had "no options." At one point, she even laughed at my situation with one of her co-workers ("Look at this, she changed her name - she changed her whole name. She's tryin' to fly international... haha!") before passing me to another agent at the counter. This man was able to help me with my request, and I was grateful to find someone who was actually willing to put me on a flight at last.

Unfortunately, it had taken me six hours to find someone who wasn't too ignorant or lazy to help me, and by the time this flight left the airport, I was already eleven hours behind schedule. Add in another delayed flight, a missed connection, and lost luggage issues, and what should have been a 14-hour trip ended up taking 36. I lost money on the first night's stay at my hotel and a ticket for an event I flew halfway across the world to attend as a direct result of being misinformed and mistreated by SkyMiles and airport agents, respectively. Delta refuses to reimburse me.

I booked a ticket for use. We asked to change the date of the ticket. The next date required more money. We have over 245,000 miles. We were not allowed to use any of those miles to purchase an alternate ticket. They want $800.00 cash to purchase the new ticket. They will not allow us to use miles again. loss of $608.00 in airline tickets fees and mileage.

On June 1, 210 we made 3 reservations with Delta using Delta sky miles. Prior to making reservation we called Delta reservation because it was within 21days of departure and they were charging a $75.00 redemtion fee. When we called we ask if the fee could be waived and was told no. Ask if there was someone else we could check with and we were told no. Therefore we did book our reservation for June 16th so we would not be charged more for waiting as the fee would go up closer to departure time.

On June 2nd, less than 24 hours of our booking, I received an email from J.R., Vice President of sky miles announcing as of June 2nd there are no longer any redemtion fees. I called Delta to see if my $75.00 per person fee could be returned and was told no. I emailed the customer service dept. and they also replied a refund would not be given. How sad that they take advantage and penalize their customers. Less than 24 hours and they refuse to accomodate my request.

I certainly can see why they are no. 1 in customer complaints. Before the merge with Northwest I never had to pay a fee for booking less than 21 days prior. Is this how they want to keep customers. They are going at it the wrong way. Any reputable company I have delt with gives you 14 days from date of purchase, that if the item goes on sale or they revise their policy you are entitled to a refund. 4225.00 out of pocket

I am frequent flyer member with Delta Airlines. Recently I took a flight from Saint Louis, Missouri to Greenville, South Carolina. I checked in a suitcase and I paid $ 25 for the checked baggage. When my bag arrived in Greenville I saw the baggage handle was broken, numbered lock was broken, I filed a compalint online the same day because nobody was available at the baggage counter at Delta. My flight ticket # is 006 2325509667 6.Delta has refused to take responsibility and they have refused to compensate me for the broken luggage. They continue to argue it is not their responsibility. I need help

Purchased a full fare ticket for $823.00 and used some miles to lower the price (to $23.00). They will not credit me the miles flown because I got a "free ticket". The program rules do not specify this at all, Delta continues to not live up to the promise of no interruptions in Frequent Flyer program (I am a 125K per year flyer with them or more). It would be interesting to understand the statements Delta made to all Frequent Flyers regarding program rules during acquisition and what really transpires, interruptions, etc. Did not get mile credit.

My wife and I flew to Phoenix from Cincinnati. As a Delta Skymiles member, we were able to fly our luggage without charge. On the return trip, about 10 days later, we suddenly had to pay for our luggage. When asked why I was told that my Skymiles rating had expired. So, on our return, we had to pay $100.00. I do not understand when the entire trip was, I would think, one contract.

Some of the Delta representatives in the Delta terminal at Atlanta stopped me on my way to catch my flight and said if I filled out an application. That's it. That I would get a free roundtrip ticket for just applying if approved and my miles from the trip that day would be added. I felt rushed, told her no thanks didn't want another card and she practically grabbed my arm and said, "Come on, just apply. That's it. Use your free ticket then cancel if you want, but guaranteed a free roundtrip for applying today." With a grandbaby just born, I thought, okay, I will just close my Bank of America American Express and use this.

I was approved for the Delta Gold Sky Miles AmEx card and two months later, I checked to see if I had the 25,000 and 2600 miles promised just for applying and being approved. Well, I have zero miles. I have to use a penny to get 20,000 then spend $5000 for the free ticket and they won't give me the mileage used the day I applied! *** reps. They were giving all the people the same rap when they're questioned about the free trip. They must get a bonus for number of applications they get filled out. I can't believe I was that stupid to believe them. Sounds too good to be true it is! I don't even want the card because after this I don't want to give Delta my business. If I close the card, it looks bad on my great credit FICA score. If I don't close, they charge me $90 annual fee. What a ripoff I got! But I should have gone with my gut feeling getting 25000 and 2600 extra miles was not going to happen!

In the late 1980's, I joined Delta's frequent flyer program when I began flying on business. At that time, miles did not expire and I accumulated sufficient miles to be a million miler. Delta subsequently changed their program so that future miles acquired had an expiration date but by that time, I had many hundreds of thousands of miles.

After 1998, I essentially stopped flying on business but saved my miles for family emergencies (such as flying my father and aunt to Chicago to see my uncle before he died). I recently contacted Delta and planned to use some of my miles to fly my wife to Florida to see her father. He has been diagnosed with Cancer. I had more than 500000 miles left in my account. I was told by Delta that they had canceled my miles in January 2009 because of account inactivity.

I spoke with two individuals at the corporate offices. The first a female (I didn't record her name) directed me to the Skymiles website. Apparently, there is a program that allows one to reinstate miles for a 40% fee. I contacted the website as directed and was informed that I was not eligible. I also contacted the corporate offices and spoke with Joseph. He declined to give me his surname but gave me a case number. Joseph informed me that there is a short window where when one's miles have been cancelled occurs, one can pay Delta $50 dollars to reinstate but the window is past on my account. I had never received notification from Delta of the potential loss of miles or changes in the terms for my miles.

Since I had approximated 503000 miles in my account, I estimated the economic loss as being between $5000 and $10000. This estimate is based on the redemption rate being currently 25000 miles per ticket to fly anywhere in the continental United States. As a side note, I wonder how many other Delta Customers have had this same experience.

I was originally told that I could use my Sky miles to fly a friend to see her father after learning of a serious heart attack. I was then denied as booking went along and after 2 hours on the phone, I was unable to purchase any seat at any price out of that town. So, it required a 4 hour drive to another town.

I am a SkyMiles member with American Express Gold card and Delta policy clearly allows me to use Pay with Miles option. However, I have been trying over a week, each time meticulously making sure the steps and information were correct. However, my purchases never went through, and I encounter the same system error message every time, without any further explanation or the prospect of correction. And I have also been continuously contacting the Support Desk, without any result.

The support staff are: 1. not equipped to help SkyMiles member to book trip, 2. not equipped to provide website system assistance, although the issue was clearly a site issue, 3. not able to provide any time estimate on when the issue could be addressed, 4. not able to provide any confirmation or estimate if the Technical team has even received error report.

In this case, I am simply without any support and Delta has made no effort to track the progress on this issue. To allow such a major mistake on the Delta website is simply unacceptable. And to leave customers with no alternative way of booking Pay with Miles tickets is very inconsiderate. Many customers are in the same situation as me, especially as many have signed up for the American Express card and travel in the spring/summer travel season. I have been very disappointed by this experience.

I applied for an American Express SkyMiles card and wanted to transfer my miles from NW Airlines World Perks to Delta SkyMiles because NW had merged with Delta. AmEx told me that I didn't qualify because I didn't have an adequate credit record. I sent them a copy of my Experian credit report showing a very high credit score within the best 3 percent of all people. But they never apologized or took any initiative to reactivate my card request, and I was too fed up to bother to apply again.

AI atempted to transfer my husband's Skymiles to my son's account for a trip to New York for Thanksgiving. On the site, I picked "Transfer", walked through the process, noted that I would pay a "fee" for taxes of around $100, clicked Ok, and then noted that the points did not leave my husband's account right away, but advised my son to go ahead and book his flight. The next day, I received notification that he indeed had his flight with Skymiles points.

Later, my husband receives a charge on his corporate Amex bill for $1,500 for Northwest tickets! He asked Amex to do the research into the charge, since I had not been on the Northwest site, and Amex temporarily suspended the charge, then reinstated the charge after stating that that 52,000 Northwest points were purchased via the site; well, why would I purchase any points when I have more than enough points which I was transferring to my son's account?

We have spent over 4 months on the phone with Northwest, Delta, & American Express Customer Service agents, and Delta Technical support, all who state they cannot find any information about our previous calls in our files, and we have faxed the same information over five times to five different numbers, and have received no return calls from any branch of Delta or Northwest. I believe that at the time of my purchase, there was a gigantic computer glitch that brought up a page I did not ask for, it never indicated that it was a Northwest site, and they are not going to honor a very simple fix, use the points to pay for this trip, and reimburse my money! I cannot afford to pay $1,500 for a trip that would normally cost about $300. This is inexcusable behavior by all three entities, but who said any one of them cares about the consumer?

We cannot afford this charge on my husband's corporate Amex card; it will be suspended for the outstanding balance. I have been unemployed for over a year, so there is no spare money to cover this. Why else would I use the Skymiles program, which is a complete rip off anyway? Just use the Skymiles to pay for this trip, so I don't have to go into financial ruin trying to fix Delta & Northwest's colossal error.

I am part of the American Express Companion ticket. I have been part of this program for 13 years. We use the ticket at the end of June/July to visit my parents in Mississippi. They have since changed the program where the ticket expires a year from the date you opened your account. If opened my Platinum card in April, so therefore the tickets expire in May. I can no longer use this program since I always travel in June/July. Therefore the $150 per year I pay for this card is no longer valid.

I called AmEx and they will not extend my ticket. I spoke to a supervisor Mrs F and she just said that she can't help me. I have been a member of the AmEx Sky Miles since 97-2009 and a Gold card member since 1980. In these tough times there is no more customer loyalty! I am canceling my AmEx Delta Sky Miles card. Also, I spoke to Delta Airlines and they were no help either! Delta lost 5 tickets, I am looking to book with Southwest! I always paid my bills in full!

I took out the American Express Gold Card after much talking with the promise that I would receive 25,000 skymiles with the first purchase. I have used the card but only received 10,000 miles. Please look into this for me. I complained before and was told that I would receive an answer but never did.

I am unhappy with the fact that my return trip to Fort Wayne, In from Orlando, Fl. takes me through Atlanta instead of Cinn. which I prefer by far. I do not like the Atlanta airport. I am even back in the small plane to Fort Wayne and I get ill when riding close to the back of the plane. I know that I am flying First Class with my air miles so from Atlanta to Fort Wayne has no First Class.

Delta, try being fair with loyal NWA patrons, it will cost less in the long run. I have been a frequent flyer of NWA for several years. At Christmas I was informed, Delta switched NWA world perks numbers to Delta #'s and charge double miles for flights. In Nov. 2009, a flight from the East Coast to West Coast was 24,000 miles and it is now 80,000 miles. Many, including myself, are unhappy with the changes Delta is making to our Frequent Flyer program and I also am unhappy with the price increases to the NWA airfares and the fees. Expedia offers "no-fees" and the flights that I use to buy under the "best fare" guarantee offer are much higher than they were on NWA.com a couple of months ago.

Also, I do not appreciate the mileage increase to redeem miles. I just made it to the 50,000 mark and was looking forward to the benefits of achieving medallion status. Last year, before the Delta take over of NWA, I loyally booked all my flights on NWA to gain world perks silver elite status and tried hard to get up to the 50,000 mile mark with NWA. Just as I did, everything changed over to Delta. The last straw for me is when Delta asked me for 80,000 miles for a one-way flight after Christmas! This flight was always around 24,000 miles, now Delta is charging 40,000. This is not good business policy and equates to customer robbery! NWA is Delta now, right? We earned our NWA miles and we expect not to lose any miles or benefits and all of our NWA earned miles should roll over to Delta in equal value! It is not fair to loyal NWA customers to have our miles reduced as the Delta integration takes place.

They have moved the "goal line" for NWA customers, stop increasing the earned miles and changing the benefits. It's not good business! I have began booking my flights with other airlines that do not rob their loyal customers. Unless Delta corrects some of their transgressions with their NWA clients, I will not do business with Delta in the future whenever I have another option. Also, I have seen many negative complaint blogs on the internet about this similar issues. Their complaint form on NWA only allows year 2004, 2005 & 2006! Another insult to your customers, as equates to they don't care if their customers have a complaint. Delta is violating their fiduciary agreements as stipulated in the NWA world perks membership program after customers fulfill their agreed stipulations. Consumers, you may make a direct complaint at: Delta Air Lines Corporate Customer Care P.O. Box Atlanta GA 30320-2980

I am so fed up with Delta and it's sky miles program. I live and work in Kuwait so I have enough miles to go around the world three times. Yet when ever I want to use the skymiles from my American Express, I am always told that the dates or locations have been blacked out so I am not allowed to upgrade. For the life of me, I just can't imagine how these airlines get away with all of the criminal acts that they do.

In fact, throughout the nwa.com website there is language promoting the idea of getting SkyMiles credit on partner flights. For example, it says:
"SkyMiles members can earn SkyMiles miles across the SkyTeam Network.
That means miles for flights on 14 airlines in a single frequent flyer account! And better yet, Elite Qualifying Miles are available on any of the 14 SkyTeam partners. Be sure to supply the airline you fly with your SkyMiles number when making your reservation or when checking in for your flight."

And then it says in the row next to KLM Royal Dutch Airlines, in the columnn under "EARN & REDEEM MILES":

"All KLM and KLM cityhopper-operated flights worldwide."

Note the word "All." Not "some." Not even "most." "All" is unambiguous.

This is quite simply a fraudulent, deceptive practice. We were sold our tickets under false pretenses. Had we been given the slightest indication that we would not get frequent flyer credit, we might have chosen to purchase tickets from another airline. Delta should be forced to give us SkyMiles credit for these flights. Delta is guilty of consumer fraud.

I have a situation that I just can not seem to get resolved with anyone at Delta. I have talked to Corporate Customer Care, the Delta sky miles supervisors, Delta Online Support, and I'm getting a standard 'We can't change the policies or make exceptions' speech. Earlier this year I checked my MQM account to verify that I would be able to retain my Medallion status in 2010. I was about 12K miles short but knew I had some uncompleted travel arrangements for later in 2009.

I scheduled for a cruise (actually with Delta Cruises - sailing out of Rome on 11/19/09 returning on 11/30/09. I compared air fares and even thought Delta was higher I contacted Delta first. I explained my direction to the agent answering the call and he told me that I would obtain 9,481 MQMs and I could use some sky miles to help offset the difference in the fares if I booked this trip with Delta.

I booked my trip traveled to Rome returning on 11/30/09. I understood that with the 9,481 miles added to my existing balance I would still need a couple thousand more miles so I accepted an AMEX Offer for another AMEX card that would award me the MQMs I needed. After I returned on the 30th of November, I started checking for my MQM's to increase-finally I called the saga began, I was told that I would not Receive MQMs for trips where I used miles to help offset the cost.

I have tried to explain that I had the exact type of situation in October of 2009 Where I traveled to Boston using Pay with Miles and I received MQMs for that trip, so when the agent told me I would get my miles for Europe, I had no reason to doubt his knowledge. So now, the sky miles department has eliminated the 1024 MQMs from my account (leaving no audit trail), plus refuse to post the 9,481 MQMs for Europe. I guess they didn't want it visible that they were not consistent.

My main point in all of this is that I based my entire travel and credit card decisions on what Delta told me - had I not been assured that I could trust the Delta agent - I would NOT have made the decisions I made. I found several cheaper/better route selections on airlines other than Delta but chose Delta based on what the agent told me.

Let me count the ways that Delta's acquisition of Northwest Airlines has been a nightmarish comedy of errors. But let me focus on one of them. I am a Gold Medallion flyer, logging more than 50,000 air miles a year. Needless to say, I was excited about Delta's Double Miles When You Fly promotion for Delta Amex cardholders. Well, I've never gotten a single mile, in spite of registering, confirming registration, multiple calls to both Delta and Amex (who investigated the wrong promotion), and an endless string of emails. Now I'm going to the Web, hoping that Delta will listen.

Delta refused to add to my SkyMiles a trip Atlanta-Paris-Atlanta. I paid more on my ticket to get these miles added to my account and now Delta are denying them. The SkyMiles program is a rip-off of Delta

I tried using my SkyMiles to purchase 4 tickets online. I went through the 4 step process, had sufficient miles in my wife's account to buy all four tickets, and step 4 is confirming the purchase. Their web site hung up at this point for at least 5 minutes, then kicked me back to step 3, saying that the purchase was not completed and that I needed to start over. I did that, but now the price of the tickets (priced in miles) had increased by 20%, and I now did not have sufficient miles to cover all four. I assumed that the reason the computer hung up was that they were updating their prices and I had been screwed out of the cheaper tickets. I proceeded to transfer the miles I would now need to purchase the tickets from my account to hers, which cost me $260. I then went back through the process, the same thing (site hang up) happened again, and it kicked me back to step 3. Now the tickets cost another 5,000 miles per ticket.

I called the support desk, and they straightened it out, it was a website problem, and it turned out I didn't need to have transferred the miles - the website glitch had been causing their computer to believe tickets were being purchased and so was raising the 'prices' on the remaining seats. The woman who helped me said I should request a refund of the miles transfer. She transferred me to a help desk, who as it turned out couldn't help me because they said the site where the transfer took place was a 'third party' site and she couldn't do anything about it since it was a weekend (this was to become a common theme: it's a 'third party site', so we can't do anything...). I filed an online request, and to shorten the story, got a pro-forma 'sorry, can't help you' answer. I wrote letters to several executives, attaching the e-mails back and forth with the details, got a pro-forma 'it was a third party site' ; an 'online nonrefundable, irreversible transaction'. Please. I am now just looking for ways to take the $260 they owe me from their bottom line.

I booked a ticket to Italy for June. I changed it to September and paid $250 change fee. I change it again to leave a week earlier and paid $250 again. My ticket says Delta but they route me through Boston instead of a direct flight from Atlanta. From Boston to Rome the flight was on Alitalia. I didnt know. I return from my trip and dont see miles. It has been almost 2 months and they wont give me credit because I didnt save the boarding pass. They put me on Alitalia. I didnt even know until I got to Boston.

I flew a Delta Airlines Partner Airline (Air Europa) in August, 2009 and sent in my Boarding Passes to obtain the Delta Frequent Flyer Miles I deserved. I noticed a month later that they still had not been credited. I called and was told that I was missing something that I had already submitted. I re-mailed all the required info and have still not been credited. I feel that Delta is trying to not give me the miles I deserve.

I booked a trip on Delta using 25,000 frequent flier miles in April of 2009 for travel on October 10, 2009. Subsequently,on October 6, 2009, I had to cancel the trip. When I contacted Delta to cancel, I was told by the Delta representative that for $100 I could redeposit the frequent flier miles back into my Delta Sky Miles account. I agree and gave the Delta representative my credit card. The miles were deposited back into my account on Oct. 6, 2009 as promised but they had expired on Sept. 30, 2009.

I immediately telephoned the Delta sky miles customer service and was told there was nothing they could do and that I should have known the miles had expired. I asked them how I was to know that the miles expired when I already cashed them out for a ticket and they were no longer in my sky miles account. I told the representative that Delta was committing fraud as they took $100 from me to redeposit expired miles.

At best, Delta should refund my $100 or extend the expiration date of my sky miles. The representative stated that Delta fulfilled their obligation by redepositing the miles and if the miles had expired prior to them redepositing them that was my problem. I paid Delta $100 for 25,000 miles that had expired six days prior to Delta taking my money. If Delta is ripping off even 10% of its customers in this way they are making quite a hefty profit. Not only am I out of $100 but an earned roundtrip ticket!

This is the letter I sent to Delta. Their reply was 5000 bonus miles. How insulting. They will do nothing else for me. My husband had a conference in San Antonio, his company scheduled his flight for him. I decided to join him and booked my flight seperately. Originally my Delta confirmation was QIQUSS. I received several changes to my itinerary before I left. Our flights were fine getting to San Antonio. The problem is getting home.

I received a call on my cell phone early Monday 9/07 saying my flight is delayed by 1 hour but to look on Delta.com for updates. When I did this it showed nothing wrong with the flight and "on time". We got to the airport at 10AM to find that their were Mechanical problems and we were told that we should still be there on time just in case they fix and leave on time. Your message did not tell me this. That is not good. We returned our rental car and were back at the airport at 10:45. The line was 100 people deep with 3 people behind the delta counter and 2 helping at the kiosks.

We were told the Delta flight to Detroit was canceled and they had to reschedule. By the time we got up to the counter it was 11:40. We explained to Bobbi waiting on us, that we had a nanny at home and had to get home by 9PM michigan time. Our nanny could not stay any later. Our kids are ages 10, 8 and 6. They cannot stay home alone! She
says all flights are booked even other airlines and we would have to wait til Tuesday to get home. Told her no way. Get us to Chicago or
Indianapolis which is only about 2 1/2 hours from out home. She found us a flight at 1:10 going to Atlanta and a connector to Chicago. She
had to do our tickets seperatly because they were booked seperate. It took her a while with a few other Customer Service girls walking by to

help "a little".

After getting him book she messed up my ticket so bad I missed the flight at 1:10. I stood at the counter for 2 1/2 hours! No one would help her, she kept calling help line and no one would answer. Because of the flight cancelation the other 2 girls were helping other people. But they were getting people done left and right. My Customer service/Bobby didnt know what she was doing. She said it was because Delta & Northwest had not merged onto 1 system and she could not transfer the ticket over for some reason. But obviously the other girls were merging just fine.

I began to cry and begged Kelly standing next to her, who obviously knew what she was doing to help. Begged again, she came over helped her and had it done in 10 minutes! They put me on a flight to Atlanta connecting to Chicago. Flight DL1292 departs 3:47pm. This plane had mechanical problems landing and had to be fixed. we left about 6:30PM. My connecting flight in Atlanta was 9:30, flight DL1948. Because the flight was late there was no where to let us get out and we sat on the tarmac for 1/2 hour and I missed my connecting flight to Chicago, where my husband was waiting for me from the previous 1:10pm flight.

When I went to the ticket counter they said "sorry" nothing else out tonight to get you home we booked you to Chicago tomorrow DL5364 8:40AM. I was balling at
this time! My son was starting Kindergarten on Tuesday(first day) and I was going to miss it. He was nervous and needed his mother. Per my my earlier time reference, I had told them I needed to be home by 9PM eastern. I was in Atlanta at 10PM. My husband in Chicago waiting for

me. By this time we had hired another nanny to watch our kids overnight $100. I told the customer service rep if I have to wait til tomorrow, I would rather go to South Bend, In where my vehicle is and closer to home. This was my orginal destination anyhow

They rebooked me
on DL5016 9/08/09 at 9:29AM, ticket said "seat request'. They sent me to customer service where there were at least 70 people in line. 2
customer service representatives working. Not friendly, Didnt even sit and smile at people everyone in line was talking about it. They would
scream out "next" not "next please" or sometimes they would just waive you over. Terrible customer service! 1 hour later I got to the front
of the counter where they gave me a voucher for a hotel and 2 $7.00 vouchers for food. Because it was so late everything was closed for

food. The only thing I ate that day was a muffin and chips at San Antionio.

I told her what I just went thru and I was going to miss my
sons first day of kindergarten and seeing my other 2 off to their first day of school, and she said "baby, there is nothing I can do for you
right now, but at least you will see him the next day". This was not consoling at all. Customer service reps do not need to be calling
customers "baby" or "girl". Or whatever slang they might think is cool. Again awful! I asked for my bag because my medicine was in it, she

told me not to do it because it would mess my bag up, and I may have to pay a check baggage fee again. Which should of been waived due to all the problems.

So they put me up in the Comfort Inn North and this was awful. I mean awful. I was scared for my life. I think they had a meth lab going on in the room across the hall. Very seedy hotel. dirty. Awful! I went back to Atlanta airport at 7AM to customer service to

double check that my bag was not going to Chicago but South Bend. He says oh it is on the Chicago route, he sent a note to them to change. I got on my flight to South Bend was put in 14 B right next to the stinky bathroom. Last row. Had to wait for the end to get a drink. Awful!

Went to get my bag, no bag. Didn't make it. I filed a claim and got it today. Because my medicine was in it I had to call the doctor to call

in another perscription. $100. I got my bag 1 day later to find things missing out of it. Rifled thru it. So customer service girl in Atlanta who told me not to get it, was wrong. I should have.

Back to my husband, when we said get us to Chicago we did not think about how much rental cars were. But because we lived in Michigan , Enterprise and Dollar did not have drop off points. So he went with Hertz it was $279 to get home. My gosh.

And another point back in February traveling back from Florida [Delta] airlines messed up our flight back home we missed our connector to South Bend and [they] rebooked us in Detroit where that plane had mechanical problems and instead of getting home at 6pm we got home at 4AM the next morning, with 3 children with us and lost our luggage. I never complained but should have! Now this. Now Im complaining.

here are the costs incurred. Day of work $160, Nanny $100, Car Rental $279, extra day car lot $10, Extra food $28, Stolen items out of my luggage $500, Medicine $100. total $1,177. I called Corporate Customer Care because Atlanta customer service
Alfredo said to call, all he could do is offer both my husband and I $100 each. he even said that is not good enough. This was the rep that
sent a note about my luggage. He was nice. I called Corporate Customer Care talked to John. He would only offer me a $100. I asked
him, if this happened to you, wouldnt you be insulted with $100? $100 doesnt even cover the nanny [their] company had to make me get. Again he said nothing else I can do. I asked for a supervisor, he says sorry no this is the highest you can go.

Now South Bend airport is only 40 miles from us and very convient. But Midway is not that far, and we never have problems like this with Southwest airlines or Continetal out of Ohaire. We travel alot. Not saying these other airlines dont have problems, but mine always stem from Delta. And listening your customers for the last 2 days, it sounds like [their] airlines need work on customer service and airplanes with their mechanical problems.

Traveled to Boston from Milwaukee on 9/22. This was not a direct flight but the flight # showed it that way. Got off in Detroit and changed planes and seat. Had to call the airline to get frequent flyer credit and then they would not but it toward my elite balance. They said they can call any flight as they see fit and all though it was not a non stop it is an origin flight. Again ripping off consumers who need miles toward their elite status. I need as many elite miles as possible to maintain my gold status.

I got married and accidentally forgot to change my name on my Skymiles Account and as a result I did not recieve credit for 2 flights flown (both cross country)! I did not save my boarding passes from these flights and now cannot recieve credit! As of today this has not been resolved and I think it is insane!

Since then I provided Delta with the documents to change my name on my Skymiles account and submitted all the paperwork I have for my flights but apparently that is not enough and I keep getting rejected. I am trying to recover 8,720 miles/points and have been dealing with [them] for 6 months and have not gotten anywhere. I have 3 of the rejection letters, which say [they] never received my documents!

Unfortunately I may not have all the paperwork needed to get this credit and I am very upset. I never kept my boarding passes from the flights flown in December to PHX as I didn't have a need for them. I have also contacted Continental directly to see if I can get the credit with them on my OnePass account but they cannot honor that because it shows I received credit with Delta as per there system, which is not true. Continental cannot release the points to me unless Delta says I did not get credit. A Skymiles statement is not enough, apparently [they] have to purge it from [their] system. After speaking with a Delta Customer Service Rep. today, she said there is no way to do that so again I am without my miles and VERY UNHAPPY!

I didn't realize that one mistake would cost me 8,720 points. I paid over $930 for these flights and feel I should get the mileage for them. I fly frequently with Continental and Delta.

My father in law passed away unexpectedly in June, 2009, while I was in the process of moving from Kansas to Maryland. I needed an inexpensive way to fly from Baltimore to Louisville for his funeral, as I'd used all my available funds during my move, and remembered that I had several Sky Miles available on Delta. I found a flight well within the number of miles I had available, so imagine my surprise when I was charged $150 as a "redemption fee". I expected about $10 or so for fees, but $150 for a "free" flight? However, it was still less than a regular priced ticket anywhere else, so I had no choice but to take it.

The rest of my trip was horrible, from the total chaos at the check in kiosks to the rude gate staff. When I returned, I sent an e-mail to Delta's customer service department, telling them about my dissatisfaction and also saying that I will never fly Delta again.

About two weeks later, I got an e-mail response telling me they were sorry for my inconvenience, and sending me a $50 voucher for future travel, and also telling me I was charged $150 because I booked my free flight less than 21 days out. I replied by telling this representative that she obviously didn't read my comments, as I had no intention of using their worthless voucher, and that I couldn't have possibly planned over 21 days out that my father in law would die.

There was no explanation when I booked the flight as to why I was being charged so much. The only response I got back was to say that they weren't doing anything else. Due to the additional expense of the flight coming so soon after my relocation, I was unable to pay for funeral flowers and had to borrow money to buy food.

I lost my Medallion (Silver) Status due to Delta's constant failure to post missing mileage (amazingly how they manage to post one segment but not connecting flights! And, of course, when you mail the tickets and boarding passes to Atlanta, they always seem to get lost!!) Further, in October I underwent heart surgery and was "medically grounded" for almost 5 months. A certified letter was sent to Jeff Robertson (VP-Loyalty Programs) and was signed for by Delta on April 14. The letter and documents explained my medical situation and about missing/uncredited miles. Months later and the only contact that I've had has been a telephone call to Delta Skymiles where a female representative kindly advised that Delta couldn't care less about my medical problems and exceptions are never made. The other contact was an email response from Gordon Simms (Delta Online Customer Support Desk) stating that they can't find (how convenient!) the certified letter for which they signed and asked if I could supply him with a duplicate. This was done and, naturally, no further response from Delta.

When Delta announced their merger with Northwest Airlines, they announced they would link the SkyMiles and World Perks accounts. I waited for them to send me the information on how to do this, and received it on May 13. It said that I could link my accounts and delay the expiration of my 47,810 miles. When I went online to do this, I was informed that my miles had expired on April 30, and that had I linked the accounts sooner, they wouldn't have expired.

I wrote to Delta and explained that they had waited until my miles expired to tell me that I could extend expiration by linking my accounts, and that had they informed me earlier, I would have linked the accounts earlier. I got an email back from Honey D at Delta's Medallion Desk telling me that my expiration date would be extended and that I should check my account in the next 7 - 10 days.

I understand that merging two airlines and two frequent flyer programs is difficult, but Delta shouldn't hold me responsible for not linking my accounts before they gave me the information on how to do it. They also should stand behind the word of two of their employees who agreed to restore my miles.

Recently I was notified of the imminent cancellation of 47,000 miles from Delta Skymiles. Two days before the deadline i looked to find something I could do or buy to meet their activity requirements. I ended up buying flowers from Teleflora even though I really didn't want them. You can imagine how ****** I was to have paid so much for over-priced flowers and STILL lose the 47,000 miles! It seems that there was delay in posting the credit (no delay posting on my credit card) and they said essentially sorry but we don't make exceptions....exceptions???? I am responsible for their book keeping delays???

I have sent all the necessary documentation to Delta both by email (about 1 week turn around), by mail and by phone.

I was told by one agent that I can get the miles back by going to the website and buying them (either they think I am incredibly stupid or they just like to **** you off). I will find out the monetary value of the miles and file in Small Claims Court to recover if all else fails, but then I want the cash to take to another airline.

This issue concerns both our accounts equally. Please read carefully because I have been misunderstood a few times already. You had a promotion at the end of last year. The promotion # was 97062124 and you pulled it after 3 days and only honored those who had registered before you pulled it.

At the beginning of December I called to complain that although both I and my wife had tried to register before the promotion was pulled, we had received an error message on your website. I spoke to a supervisor who advised me that he had heard this had happened to a few people and that he would manually sign me up for the promotion. This is noted on both our accounts at the beginning of December. Based on that information both I and my wife transferred 40000 points each from starwood to delta. However we have not received the 150% bonus we were promised.

In subsequent phone calls and investigations I was told that I wasnt really eligible and the supervisor who had put me on manually had made a mistake. I finally called corporate and after 1 months of not hearing anything I called in to find out that my claim had been rejected without even telling me or calling. My point here is that whether or not the supervisor was right or wrong, he still misled me into transferring my valuable starwood points. I never wouldve transferred them if not for the promotion, and therefore this is a very serious legal issue. I actually loss serious value because of what I was told by a delta supervisor. Either honor the bonus as promised and credit me 75000 in each account or refund my starwood points.

I am hoping you can help us! My husband and I work hard and have been acquiring miles with delta for over 15 years. Our delta accounts are with 69,396 & 35470 miles respectively. Well we wanted to book a much needed vacation and thought we could by cashing these in. To our horor, the miles are gone! We contacted Delta and there response in a nutshell was we don't care, your miles have been taken from you and that we should get over it. Please help!

Thank You!

My Skymiles account had 305,000 non-expiring miles in it. Upon checking the account in March, 2009 there were ZERO miles in the account. Inquiries responded that the miles were expired. No notice of this possibility was ever received by me. I was asked if I had moved, and responded I had lived at the same address for 30 years. Delta offered to sell back my non-expiring, expired miles for $3,000. They told me this had happened to a lot of people.

I had reported to you a week ago that all of my sky miles had been removed by Delta due to expiration. After several letters back and forth and by showing that I had required activity, Delta has restored my miles. I understand now that they are very strict about the rules of the Sky Miles program and it is the responsibility of the member to be aware of the requirements of the program. Sky miles has been very fair in restoring my miles and I thank them for their understanding.

I have a Sky Miles account with you, Delta Air. I called some time in March to inquire about my balance and was told my 22,241 mile credit was dumped on Jan 10. I received NO notification from you that you were going to do this and did not have a chance to use those miles. I strongly protest your action without prior notification. I would like those miles restored so that I may use them soon.

I recently found out all my miles apparently expired as of 12/31/08 without notice. My wife and I were saving these miles for a 40th anniversary trip next year.

The last time my miles were about to expire, Delta sent me a notice and asked me to buy a magazine to keep the miles from expiring. I bought the magazine. This time I received no notice of any kind. I would have bought another magazine or applied for a Delta credit card if I had known the choices. We are senior citizens now and find it hard to keep up with everything. Illness has prevented us from travelling as much as we used to.

When I contacted Delta customer service, they said there was nothing they could do and sent me a form letter response. I have also written the Illinois Attorney General and they sent a letter to Delta explaining this is Failure to Warn. Again, a form letter response. I have now contacted the Better Business Bureau, several TV and radio station's consumer protection advocates, and my Congressmen to investigate Delta's policies.

If Delta has changed their past warning policy, they should let us know. A precedent has been set. What would happen if banks did not warn about expiring certificates of deposit?

Delta will say that they sent warnings which is absolutely untrue.

Delta now wants me to pay $995 to get MY miles back. Who will protect senior citizens and consumers?

When checking my miles on 3/16/09, I discovered that Delta had erased 694,541 miles saying they had expired. I was told to fax them about my problem and they would respond in 72 hours.Not having heard anything, I again faxed them on 3/26/09.I did receive a denial letter on 4/3/09. I explained the following in my letter to Delta: 1.I had acquired 1,543,191 miles during fifteen years of flying exclusively with Delta.When I retired in 1999,I had attained Platinum Medallion,Million Miler and Lifetime Medallion status. 2.Family circumstances have really curtailed any travel for the last 18 months.I have not had a reason to check my a/c. 3.When Delta introduced Sky Miles in 1995,we were told that frequent flyer miles would never expire wheras Sky Miles would expire if no activity occurred in 3 years. I always redeemed Sky Miles and did not use Frequent Flyer miles.

4.The last Insider pamphlet that I received in 2006 showed that my Sky Miles mileage would not expire until 31 Dec.2009. 5.My wife and I flew Delta on 05/05/2007 and thus two years from that date would give until 05/05/2009 before expiration.Delta says that my activity occurred on 11/26/2007 when I made the reservation for the 05/05 flight.I thought that I had 2 years from 05/05/2007 to act. My wife and I are totally distraught at the loss of these miles which we were counting on during our retired years.I do not think that we were properly advised by Delta or that they acted with good faith in cancelling our miles without some notification. Your advice and your help in this matter will be very much appreciated.

I found that by using my Delta Companion Certificate my 2 air tickets to Seattle,Washington were about equal to what other airlines charges and besides that I was paying $149 annually for the benefit of paying more. The phone lines required waits of over 20 mins.

Beware Delta Pay with Miles. I thought this was a great program and got ripped off. If you use 10,000 miles to get $100 off a $2,000 ticket. You get ZIP, Zero, Zilch miles for the entire trip! You pay $2000-$100=$1,900 left to pay. YOU get absolutely no miles, or MQM. Could Delta have put this in any smaller type? This is outrageous, underhanded, and the WORST customer service possible.

[They] are telling me if I use as little as 10,000 miles WITH Pay with Miles it will negate the miles on my ENTIRE trip? I'm VERY UPSET WITH [THEIR] FINE PRINT! This is going to be posted on every travel board possible. USE YOUR MILES AND GET NOTHING, and ripped off. GOODBYE DELTA, from a long time customer. Absolutely horrible, I want my miles back. Tickets purchased with full or partial Pay with Miles redemptions are not eligible for mileage accrual, mileage upgrades, Platinum Systemwide Upgrade Certificates, or Medallion Complimentary upgrades.

I use as little as 10,000 miles WITH Pay with Miles it will negate the miles on my ENTIRE trip?

Lost all my Skymiles Frequent Flyer Program point. Delta recently implemented unilaterally, a rolling 24 month expiration time on their Skymiles reward program. I have used Delta hotel and airlines partners during this time, but despite that it did not show up on my statements. As a result, Delta said I did not have an active Skymiles account in the last 24 months and that all my miles were expired.

I lost over a 110,000 miles in all my family accounts. I am really mad about this, I earned these points and Delta should not unilaterally decide to put an expiration date on them. When I signed up for the Skymiles program, they did not have this expiration date. Is there a class action lawsuit that I can join? Are there other Delta flyers who have this problem?

I received a notice to move my NWA miles to Delta or combines them in some fashion. When I did this step on the internet, I noticed 52,000 miles had disappeared from my SKYMILES account, after being there for 15 years. THey told me they expired.

On Jan. 25, 09, I was on the telephone for a total of 4 hrs. and 35 min. attempting to arrange redemption of my skymiles for a domestic flight. My credit card would not work on Delta's website--an American Express Skypoints Card--but worked fine by their agent on the phone. I finally spoke to them at 10:36 P.M. I am suspicious of this rewards program and am afraid to start a trip on a series of Delta flights. I've never experienced the magnitude of this communication problem with any other U.S. business.

I was 4,000 skymiles short to purchase the ticket I needed to fly from Washington to Austin. My girlfriend transferred 4,000 from her skymiles account because buying them would have been twice as expensive. The itinerary I had saved had already gone up in price, so I was trying to buy the ticket before my itinerary expired. When I logged in to use the miles, I saw the transfer had not yet taken effect. I discovered that it took SEVEN days for the transfer to go through, which would have been long after my saved itinerary was expired the price was much higher.

When we tried to cancel the transfer, we discovered it was totally non-refundable. When I tried to purchase the miles I needed to buy the ticket, I discovered it would take three business days for them to hit my account; also well after my saved itinerary would have expired. Exasperated, we gave up. I don't know why skymiles exist, except if to only frustrate and confound Delta customers into purchasing from other airlines.

I need to purchase some Delta Miles. Only avenue for purchase is the web site. Web site won't let me purchase. Sorry, says the phone person. The web site has been down for some time. A total scam! Cannot buy miles, other miles expire. sorry way to do business

I fly ever week and you would think that an airline would attempt to resolve issues from those who are supporting it, however, think again. This is my FREE frequent flyer ticket fee: That is right: free includes these FEES: Partner Airline Handling: 25.00 USD Award Ticket Svc Chg: 150.00 USD If travel is within 20 days of redeeming your ticket. Taxes & Fees: 10.00 USD Total 185.00 USD and because they up the typical flyer miles needed to 7,000 more if you want to qualify for that flight you have to pay an additional $177 for those miles.

After you pay for this and they are not in your account, to get your FREE flight that has currently cost you almost $400 dollars, the customer service agent rudely tells you that you may or may not actually get these miles untill a week later. When asking for a refund because the only reason why you spend almost $200 on such few miles was to book this trip -your are told NO refunds and that customer service can not do anything to help you. I look forward to a day when there is an airline that actually practices customer service, I will happily switch.

Delta airlines do NOT provide to their customers low millage award tickets. I tried on 11.08.08 to book 35,000 miles ticket from Florida to Hawaii. There is not possibility to find a low miles tickets. Representative asks about specific date and offers the high-miles ticket for specific date. However, representative does not say available dates with low costs (35,000 miles) tickets.

I planned a trip from Detroit to South Dakota,from there to Sacramento and back to Detroit on my Delta Airlines frequent flyer miles. I had 51000. miles. 25,000 short. I bought 25,000 miles for $700. An emergency caused me to eliminate the stop in South Dakota. I was then stuck with the extra miles.

When you go to use those miles about all you can get for them is a round trip ticket from Detroit to Tampa. You can buy that ticket for approximately $200. I just want to warm people about the economic loss (rip off I call it) of buying air miles.

We booked 3 flights via frequent flyer miles for 3 adults, and then booked a companion flight for our 2 year old daughter through Delta. Part of the flight is on Delta, while part of the flight is on their partner airline, Korean Airlines. The flight was for December 26, 2008, returning January 16, 2009. The flight was ticketed in March of 2008. I called Delta around May of 2008 to check about return seating on Northwest(now Delta). They said that the flight had accidentally been canceled. This is a flight for a 2 year old and we were not contacted about any change in her itinerary. The return flight was rebooked.

Then on October 5th of 2008, KAL rescheduled the arrival time in Manila from 11:05pm to 10:50pm. What was explained to us is that, with the rescheduled arrival time, the computer at KAL contacted the computer at Delta to accept that the seat for our 2 year old daughter was wait-listed(not confirmed). The Delta computer had 2 choices, accept or deny. If denied, then the ticket would be canceled, so the Delta computer accepted. Delta told us that a rebooking was immediately attempted, but that the class fare for this ticket was no longer available. We called to check on seating arrangements on October 17th, 2008. It was at this time that we learned our 2 year old daughter had been wait-listed on the flight.

At first, we received no information from Delta as to how this happened, except to assure us that it was KAL's fault and not Delta's and that we needed to contact KAL to rectify the situation. KAL told us that Delta mysteriously rebooked this flight on October 5th, which is when the wait-listing was instated, absolving KAL of any responsibility in the issue. After several discussions with KAL and Delta, each telling us that the other one was at fault (and we should get the other airline to fix the situation), we finally got Delta to make contact with KAL to discuss a possible solution between the two of them. Delta assured us that this was above and beyond any responsibility they had in the issue and they were doing this at their own expense to keep a customer happy.

It occurred to me that twice now Delta was aware of a schedule change for a 2 year old(my daughter) and had failed to notify her parents concerning the issue, in spite of the instructions attached to the 2 year old's itinerary that she was to travel on the same flight with her mother. We learned that her mother was on KAL flight 623, while the 2 year old daughter was wait-listed on KAL flight 623 as well as an earlier flight that day. Delta accepted money for the round trip ticket for this 2 year old girl, but said they had no responsibility in notification of the parents if there was any schedule change(per Ms J's discussion with her supervisors). It was fully recorded in the Delta records that this 2 year old went from a confirmed status to a wait-list status to the extent that there was a failed attempt to rebook the wait-listed ticket. Further, Delta admits that an erroneous wait-listing status was received and accepted by the Delta computers, but Delta had no responsibility for the erroneous change in status being accepted by their computers.

The result is that we spent about 17 hours over 3 days trying to fix this, and missed two outings we had planned with our 2 year old. I guess this has no value to an airline, but it certainly is a valued loss to us.

Called to redeem skymiles for 2 tickets to Portland, Me. Explained that dates were no problem and ended up having to purchase 2000 additional miles to reach required 100,000. After finalizing transaction and making non refundable hotel reservations I was told that in addition to taxes and fuel surcharges I was being charged $100.00 per ticket as a rapid redemtion fee. Had the dates been 21 days from the date of the reservation, no fees would apply.

Had I been told this at the time of the reservation, I could have adjusted the date saved the $200.00. Very shady practices. I had made very clear from the onset that I could travel at any time. Very dissapointed that they stoop to these lows. Unecessary expenditure of $200.00.

We have been loyal customers of Delta for many, many years and several times in the past used their skymiles program to take trips. We have found in the past the airline to be responsive and the customer service representatives to be helpful. However that does not appear to be the case any longer. I wanted to put out a warning to anyone who might be considering flying Delta or using their credit cards for the frequent flyer miles. Their customer service, along with their other services, has been rapidly declining. Our recent experience with several customer service representatives and the Delta website left us frustrated, angry and flightless....

I had saved enough miles for 3 flights to Europe, but as a result of the website not working and being misled/lied to by the Customer Service Representative I did not get these flights before the airline raised the miles requirements for all flights. Now I do not have enough miles for any 3 flights to Europe.

To summarize Delta appears to have, at the least a website run by incompetent programmers that they do not take any responsibility for. They have CSRs who are not their responsibility either and are not only unhelpful, but flat out liars. It appears to me they had been told to encourage people to put off reserving frequent flyer mile flights until Delta could get their new mileage requirements in place. At worst they even sabotaged their own website so that people would not be able to reserve flights before the rate change. No way we can get 30,000 more skymiles in time to get any flights no matter how flexible we are or what difficulties we are willing to go through to get them. Looks like, thanks to Delta's great customer service and concern for their customers, my daughter won't be getting her trip after all.

I was attempting to use My Delta Skymiles and had an itinerary flight on hold for 2 days. I attempted to transfer Skymiles from my Daughters Skymiles Account to mine and was unsuccesful on doing so on www.delta.com. I was told that there was a problem with Delta's website taking any VISA type credit cards. ALso, i needed the Skymiles to be credited to my account within the 2 days of my expiration of the itinerary. I was told if the transfer of SkyMiles was successfuly (which it wasn't and was goint to cost me $170.00 to do so) it would take 7 days to post to my account.

I then decided just to buy outright the 40,000 miles i needed for 2 RT tickets. When trying to purchase miles again on delta.com the VISA transaction again would not work on their website. I checked with the bank where the VISA card was issued and there WAS NOT a problem with this particular Card. The cost of buying the 40,000 was going to be $1185.00 for the 40,000 miles...! How is it that back in December of 2007 i paid an additional 150.00 to keep both mine and my daughters SkyMiles from expiring so i would be able to use them in the future?

I think this whole DELTA SKYMILES program is a RIP-OFF. I could have bought 2 RT tickets cheaper without even messing with my SkyMiles and would have been less of a hassels also. After 4 days of calling Delta Airlines and arguing with them i decided to cancel the itineray and look at another airline. I told the Delta officials i would NEVER use their airline ever again. Disgrunted....

I booked Skymiles Reward Travel on May 8, 2008 for my husband and I using 180,000 Delta Skymiles for two (2) first-class round-trip tickets for our mini-vacation to San Francisco traveling Thursday, June 19, 2008 with a return Monday, June 23, 2008. The ensuing saga is one that is beyond excusable and far beyond any reality we have experienced in the years we have traveled throughout the United States and abroad. Michael began flying in 1970.

Our original departure out of Intercontinental was "delayed" 3 hours because a little thunderstorm came through the airport around 3:00 p.m., a very common occurrence in the Houston area during summer. We were initially notified of a delay by a change to the gate marquee and gate agent's announcement. However, come to find out, the flight had been diverted to Austin because they didn't have enough fuel to circle the storm and wait out the ground hold. This proprietary information was discovered by overhearing the flight crew for our plane, specifically, the pilot, state "its just like in a car, when you are running out of gas you stop at the nearest gas station." However, this story blaming a weather delay would be useful for dealing with all the passengers missing their connections who did not receive lodging in Salt Lake City.

During the entire three (3) hours of delay, the gate marquee flashed "SALT LAKE CITY/ SAN FRANCISCO" ...this becomes significant later.

We boarded our flight at approximately 6:20 p.m.. About 3 hours into the flight to Salt Lake City ("SLC"), our steward, Mr. Steven M. came to us and asked if we are "the people" going to San Francisco. We answered yes and he stated, not on this plane as it was no longer going to San Francisco, it was being rerouted to Pasco. Michael inquired where the heck Pasco was and he replied "Washington."

Mr. M. told us the plan had changed before we left IAH. Michael asked if he meant the flight crew/gate agents knew the entire time we were sitting at the gate in IAH that the plane we were about to get on was NOT going to San Francisco even though the gate marquee flashed "SALT LAKE CITY/SAN FRANCISCO" while we sat patiently waiting. He said "YES." Michael then asked if we were the only people on the plane going to San Francisco and Mr. Muir said there was one more person but they were back in coach and the stewards could not find them because it was "horrible back there and they were in such a rush boarding the plane they did not get a passenger manifest from the gate agent." He instructed us to contact the Delta/SkyWest Customer Service representatives when we arrived in Salt Lake City to discuss accommodations as there were no other flights to San Francisco from Salt Lake until the next morning.

Upon deplaning, we were directed to the "Customer Service Desk" along with the majority of the others on our flight as they truly had missed their connections. Please note that on my baggage claim tag, there was no indication of a change of planes/ flight number (which would have been listed underneath SFO DL 3919 19-JUN 1555) had a change of planes been required. The Customer Service clerks were passing out pink discount hotel slips like they were candy to those passengers who truly had missed a connection. We were told they could do nothing else for us and we must talk to the supervisor.

Once the supervisor was located and we began to discuss our current dilemma, we noticed a young woman standing at the counter, Deneice P., who quickly chimed in that she was in the same position we were. Ms. P. was obviously the "poor person in coach" that the stewards could not locate due to how "horrible it was back there" as well as the fact there was no passenger manifest on the flight. According to Ms. P., she did not deplane until the stewards came to her and told her she had to deplane as the aircraft was no longer going to SFO.

After approximately an hour, give or take, of dismissive, aggressive and rude behavior by the SkyWest Customer Service Supervisor, Mr. Nicholas M., who tried to blow us off by falsely claiming we had "missed our connection" due to weather and for which he had no obligation to provide us lodging, Michael finally got him to admit that our plane was supposed to stop over and continue to San Francisco. He then told us since we were 'late' and they had a plane load of people in SLC ready to fly to San Francisco they just sent another plane with those passengers, leaving the three of us out in the cold. Mr. M. finally rolled over and gave us and Ms. P. rooms at the Hilton Garden Inn downtown SLC, meal vouchers in the amount of $14.00 each and rebooked us for a flight out at 11 a.m. the next morning. Unfortunately, Ms. P. was going to miss her sister's wedding if she waited until 11 a.m. so they rebooked her for an 8:30 flight out to Oakland instead of San Francisco (which accordingly completely screwed up her Hertz rental at SFO).

I then had to contact the hotel we were scheduled to arrive at on June 19, 2008 and explain our current situation and ensure we would be able to check in the next day. Because it was already past the time we were supposed to check in, we had to pay for the night even though we would not be staying at the hotel. The current nightly rate for this hotel is approximately $250.00 plus tax. We lost one night and 1/2 day in San Francisco as a result of the SLC stop.

On Sunday afternoon, realizing we should not trust our reservation for our return flight, I attempted to print our boarding passes for our 11:00 a.m. return flight. I then discovered the flight was changed to 1:00 p.m. and our boarding passes were on a security hold.

We arrived at SFO the requisite two hours prior to our scheduled flight, now listed at 1:00 p.m. We checked in with one checked bag and proceeded through security. Within a few minutes of arriving at the departure gate, I noticed the monitors indicated there was no gate listed for our flight and it was delayed an hour which of course would cause us to miss our connection in yes, SALT LAKE CITY. We had already been seated for lunch when I decided to get up and peek to see if anything else had changed, and it had OF COURSE...the monitors were now showing a 3 hour delay.

We then went to the nearest gate agent, Mr. Ken G., as he was the only one we could find that wasn't swamped with unhappy passengers. We explained our situation and he began to assist with our itinerary. He said the cause of the delay was weather again--fog--although the skies were clear above San Francisco Airport, Oakland and the bay. It seems SkyWest is just dogged by bad weather (force majure). Once Mr. G. pulled up our itinerary, he stated "they" had already rescheduled us for a flight the next day. I explained that was unacceptable as we needed to get home as we both had to get back to work the next day. Mr. G. said "let me check with Continental." Ultimately, we were rescheduled us on a Continental flight leaving at 6:25 that evening (direct to IAH) but could not get first class seats and was unable to get us seated together in coach. I inquired about our checked bag and was told it would be best just to let the bag "go" as scheduled and to call the next morning and Delta would deliver it to us.

We then went to the Continental counter to check in. While we were being "ticketed" with the assistance of a Continental representative, Michael said to me "Hey, isn't that Deneice? Low and behold, there stood Ms. P. who we got to know while delayed by the lying Delta/SkyWest personnel in SLC. We now had 7 hours to kill at SFO (another FULL day wasted in the city). Eventually, we were able to get our seating assignments changed to be seated together in an Exit Row on the flight back to IAH. After clearing security a second time, we proceeded to the gate area and again encountered Ms. P.. She explained Delta/SkyWest had again put her in the same position as we were in and she would be on the SAME CONTINENTAL FLIGHT HOME AS US!

Tuesday morning, I called Delta as directed to inquire about our bag. At 11:15 a.m., Delta representative, Roger, told me he was sending a message to IAH to have our bag delivered to us and it should arrive within the next two (2) hours. Once three (3) hours had passed I called again only to discover there was no record I had ever called and no message had been sent to IAH. The Lost Baggage SUPERVISOR, Ms. T., told me they could do nothing for me and I would need to contact Continental at IAH as a lost bag ticket could not be initiated by Delta or via telephone. Ms. Thomas then promptly HUNG UP ON ME. I called Continental as directed by Ms. T. since they were our last carrier and EVEN THOUGH CONTINENTAL NEVER TOUCHED OUR BAG, they would be responsible for getting our bag to us.

Continental's lost baggage representative, JoAnn, was immensely helpful, very friendly and deeply apologetic for the difficulty we had been subjected to with Delta Airlines. In short, our bag arrived at home Tuesday evening at 10:30 p.m., thanks again to Continental personnel's professionalism. Had we waited for the delayed flight we were initially scheduled to return to IAH on, we would have again spent the night in Salt Lake City and more than likely have continued on to Atlanta before arriving back at IAH as our bag had done.

We both read the letter in the June 2008 Sky Magazine by Richard A., CEO of Delta Airlines as well as the Customer Service advertisement and the advertisement for Salt Lake City (these were all exhibits to my letter to Delta/Skywest). It becomes very obvious at this juncture that Delta Airlines/SkyWest have a great deal invested in Salt Lake City. It is also very clear they wish to ensure their passengers experience "the rugged and glorious terrain" of their latest hub airport regardless of the unexpected delay and expense to their passengers. I cannot speak for Ms. P., but do believe she concurs with our thoughts. Michael and I are very thankful to Continental airlines for picking up where Delta/ SkyWest dumped us and assisting with safe passage back to Houston. The arbitrary ad hoc rescheduling of flights is bad enough but the repeated attempts at falsehoods in order to side step responsibility, the dismissive, nearly belligerent conduct of all of Deltas employees (except those noted otherwise) is just outrageous.

Michael and I have been loyal customers for many years (hence the accumulation of Skymiles sufficient for two [2] round trip first class tickets) and this travel nightmare has been our reward. We have been faithful Delta passengers for many years and while living in San Francisco sent our unaccompanied minor children to/from grandparents, etc. on numerous occasions without incident. Whatever Delta has done in partnering with SkyWest Airlines has obviously had a very detrimental effect on Customer Service and passenger safety. At present, we do not intend to fly Delta Airlines or SkyWest Airlines again by choice.

At a MINIMUM, Delta owes Michael 100% return of his Skymiles and further, for the loss of vacation time and mental distress of the relentless lies, rudely delivered, I should think two non-stop first-class round-trip tickets to SFO from IAH are in order. Loss of vacation time, hotel expense for room unable to use due to Delta's lying customer service reps. If they had just told us we weren't going all the way to SFO we could have been rebooked for the following day and gone home and slept in our own bed! We were completely emotionally and physically exhausted and had to take an extra day off from work to try and get ourselves together. We used up all of our frequent flyer miles on this trip.

on saturday, july 12, 2008, i called delta internation skymiles department to try to book a round trip from los angeles to sao paulo, brasil to leave any time in december 2008 and they told me that there were no seats available to use the 50,000 miles and that i would have to use at least double in order to secure a seat, or pay about $1,500.00 for a roundtrip purchase of that ticket.

years ago, the skymiles program was very legitimate. it is NOW a big scam operation. they purposely are NOT allowing very many seats to be available for Skymiles members and they are basically forcing us to use double the miles that we have worked so hard to get by spending out thousands of dollars on merchandise, or to have to go to the trouble of purchasing the roundtrip ticket directly from them. this is NOT a legitimate Skymiles program any more and i think that it is very necessary to have a class action lawsuit filed against them for their scam operation and trying to extort money from their Skymiles customers. i am very angry and disgusted over their services.

that i will either have to use 100,000 miles to book the same trip from los angeles to sao paulo, brasil for december 2008, or pay about $1,500.00 for the roundtrip ticket.

Over a period of years, I accumulated what would usually be considered a usable number of Frequent Flier Miles under the Delta SkyMiles Program. At the point this story starts, I had amassed about 33,175 miles. As my children approached their mid-teens, my health began to fail and my travel, and subsequent accumulation of Flier Miles, slowed down to a trickle and then stopped. When my children went to school, out of state, I intended to use those miles for a visit with them, or on their trip home for the summer. And that is when things went wrong.

In 2005 and in 2006, very early in the year, I attempted to make arrangements for travel in a time period between late June and early August. Despite the fact that all Delta flights and affiliates within a wide time frame were basically empty, Delta refused to honor my SkyMiles and seat my children. In 2007, I had to fight with the SkyMiles people because they wanted to void my SkyMiles for non-use and lack of activity within my account. There is a dispute about whether a letter was sent but, due to my illness, I cannot say it wasn't my fault that the original letter (they say) was answered by me. Now, in early 2008, as I am once again preparing to attempt to get my kids home for the summer, I have received another letter from Delta, informing me that since I have failed to redeem my SkyMiles, they are voiding my account, have negated my Miles and I now have no banked miles with which to even HOPE for a trip home. Do to the progressive nature of my illness, working for the money is out of the question. While my kids certainly won't be homeless if they don't get home, it is the only time I can see them at the moment, as my ability to travel is seriously restricted. I think it is criminal that Delta (in particular) promotes programs that they take great pains to avoid having to honor. At this point, within my limited ability to travel, I will never set foot on a Delta flight, or any affiliated carrier again in my entire life.

I have no chance to get my kids home and even if I could make considerable medical arrangements beforehand, I have no current means to go and visit them. Delta SkyMiles (lack of) Customer Service Representatives have been made aware of this and are totally unmoved.

I purchased 2 first class tickets with skymiles points. The itinerary was changed and instead of having a 1+30 stopover in ATL, we had a 6 hour stopover. I asked if it was possible to wait in the Crown Room and the agent said yes. A week prior to departure, I called again to make sure and again was told that all I had to do was show them our tickets.

When we arrived at the Crown Room, the supervisor told us we could not enter because we were traveling on points. This limitation was not mentioned either time I asked before the flight. Then the lady said that we could come if we paid $50 each. I was outraged. On Delta website, they ask for $25 each for a single day. I want a reply from Delta Air Lines.

I have a ton of points through AmExpress and I had to leave 2 days early on our trip in spite of first class was vacant at the time. Agent said that on certain flights there are no seat available for points.

I have over 130,000 skymiles, and have recently tried to redeem them, I was EXTREMELY flexible with my destination: Atlantic City, Chicago, Jamaicia, New York, St. Lucia, Antigua, etc I was also very flexible with the dates all the way thru the summer from April to the end of sept. and thru Nov. with chicago...They have been unable to accomodate me with any....I also have a companion ticket that is also to date unable to be used...

It is very frustrating to have racked up so many miles while planning to use them and when the time comes...It becomes the impossible...As I said my destinations and dates were extremely flexible and still they were unable to accomodate me unless I could stay somewhere for a week to 10 days...They have made it impossible!and i think its really bad business...

I had to end up purchasing tickets from United Airlines to Atlantic City and another to Chicago while these miles I have and companion ticket still sitting apparently worthless and unable to use.

My husband and I joined the sky miles program at the same time, I have been keeping our miles active while we were not traveling until we were able to use them. Delta claimed that his miles expired because of non activity but mine did not. They claimed I got 54 extra miles on my birthday??? Strange. Well I called them and asked why my husbands miles expired Dec 2006 but mine doesn't until Dec 2007. They sent this letter claiming my husband can buy back his miles for a penny per mile. Why should he do that if his miles shouldn't have expired at all.

I have been trying to use my skymiles for 4 months. Every single flight that I try to book is at least 10,000 more miles than I have. It does not seem to matter that the awards chart says that domestic flights are 25,000. I decided to forget trying to use my miles for a flight and just use them for an upgrade. I called to book a flight, the flight was $770. I was told that this was not an upgradable flight. To get the same flight that I could upgrade it would cost me $1530 but then I could use my miles to upgrade to first class. The really insane part about this is that I could book a first class ticket on the same flight for $1548.

The SkyMiles award chart at Delta.com shows 90,000 miles are needed for business class award seats to southern South America and Europe. Try to get one. It's impossible.

It requires 250,000 miles for these seats, yet nowhere on their website do they tell you this. I researched through early February 2008, finding many flights with no seats taken sans one for the Sky Marshal. Furthermore, if you do chose a SkySaver award of any kind for international travel, you can be routed through up to 4 airports and take up to 26 hours to reach you destination.

Delta has changed SkyMiles awards so much that it is impossible to book an award seat to an international destination for normal miles, even in coach.

If the requirement is 250,000 miles to go business class, and there are no SkySaver seats in business class, they should state it somewhere on their website and change their award chart to reflect this.

The last 4 times we have tried to book a flight using our sky miles we have been unable to use the Sky Saver and twice not even Sky Choice that uses double miles. It seems to me that this is far too difficult and sometimes impossible to use this plan. Why do we bother? Needs to be changed.

We have had to use double miles and twice pay for the flights because we could not use the Sky Miles.

I work for a Tour Operator in London and every time we have a lost luggage problem is always DELTA! Guys, do your job properly! You can ruin the whole tour.

I have been a delta skymiles member for many years. There was a time a few years back that one was redeem miles for tickets very easily on their website. Nowadays it is really hard to find tickets. Well to clarify they have now the nerve to have two ways to redeem Skysaver vs skychoice. The skysaver is the old way...give 25000 miles for a free US ticket. Skychoice is always double miles for the same ticket. On their skymiles award ticket search it was near impossible for me to search for skysaver tickets for Amsterdam, Hawaii, San FRansisco,etc. they say skymiles tickets are limited. but they have the nerve to offer plenty of the same tickets as skychoice. THis seems like a con to me.

Fooling people to think they will get deals and then when you try to redeem them there is no luck ... at least using skysaver. Also their web form does not allow to search easily for ONLY skysaver tickets. It has been frustrating experience. I currently have close to 100k miles which i cannot use to destinations i want to go all throu this yr. ANd to top it i used to pay 80 bucks a yr to Amex for the delta skymiles credit card. That card i have closed recently. I wonder if someone somewhere is taking this matter with the FTC or to the courts?

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I have been trying to find out if I can use SkyMiles to have magazines sent to family members at differents addresses. First I tried the 800 number which cannot provide the information. I then went to the internet which kept telling me I had an invalid number. After several tries, back to the phone at a different number, where my nuumber was accepted as correct and I was given a pin number, Back to the net where the new information did nothing to help with my question. Thus this complaint.

Frustration over the fact that my family and I cannot travel this year using skymiles that we have saved up. We had plans to go to the east cost to see new grandchild so throughout year made purchases to enable us to purchase 3 sky mile tickets -- nothing is available until December 2006. Very upset over this lack of customer service to those who have the skymiles.

I was taking a family trip for my daughters early graduation and 18th Birthday. Very important trip for us all. My daughters boyfriend, my daughter, myself and my boyfriend all went. The first part of the trip was fine. The second flight made it terrible. I went to the ladies room and the stewardis's were getting ready to serve food. After I went to the ladies room, I came out and held on to the restroom door. The flight attendant then slammed the door shut with 2 of my fingers still in it. It was extremely painfull and brought tears to my eyes.

Then they paged a Doctor to see if it was broken. The Doctor said it wasn't broken, just a little crushed. My finger was throbbing for the rest of the 3 hour flight. I know it was an accident but I shouldn't have to pay for it. When we got to vegas the whole weekend was shot because walking with your hand down, is amazingly painfull always throbbing. I had intense pain for 3 days, not a way to begin a vacation. I really feel We should be compensated for the trip, because I couldn't do much walking with all the throbbing going on, especially in the heat.

Second of all the comment the stewardis made, saying something about we didn't have to take the medical kit out so they have no liability. My finger was still crushed by your staff, whether they had to take a medical kit out is really beside the point. My pain was intense for most of our trip.

I tried to get tickets to Jamaica, 6 months in advance using my Delta Sky Miles. I was told by Delta that there were no seats remaining on that flight for Sky Mile users. When I looked into how many seats were available for that flight, I found out that there are 120 seats open for people who want to pay cash for a seat on that flight.

There were 150 seats total on that plane. Out of 30 seats that are filled, that does not leave a high percentage of seats that were made available for Sky Mile users. Delta then had the nerve to tell me that for an extra 30,000 Sky Miles per ticket I could have as many tickets on that flight as I wanted. Sounds like extortion to me!

I made a reservation intending to use the recent 3 for 1 voucher. Delta promised to give a voucher for one free ticket for every three flights made during the summer. I am a Gold Medallion member of the Delta Sky Miles program. I called Delta in October 2003 and made a reservation for myself and my wife for November 13. I did not have the voucher in hand at the time of the reservation but Delta made the reservation anyway.

The Delta agent told me that the certificates were being mailed in batches on the 15th of each month beginning in September. He told me that I would most likely receive my first voucher in the September batch and the second one in October. To date I have received one voucher, with a letter attached dated 10/20/03. My initial reservation was to expire on 10/30/03 if it was not ticketed. I called Delta the day I received this voucher and they told me they would extend the reservation to 11/13/03.

I called this morning (11/12/03) and was told that the reservation could not be extended further and that I could use miles for the extra ticket and would need to pay a $75 rapid redemption fee. Delta knows that I flew more than necessary to earn these vouchers. I should not be required to pay any fees for expedition.

This was my wife's birthday present. I just hate Delta and the way they treat Gold Medallion members.

My boyfriend and I cashed in 120,000 sky miles (60,000 each) to fly First class to our dream Hawaii vacation. On the flight I noticed my video, headphones, seat light, and all other amenities were not working at all. I called for the flight attendant and was ignored twice (about 40 minutes). I finally got the senior attendant to look at my seat and she came to the conclusion it was completely down. Meaning darkness was my only option (no movie, light, music, games, etc).

Our service was also horrendous. One drink was offered and that was before take-off. Dinner which was steak and pototoes (nice type of meal) was literally refrigerator cold, left-over style. Many people complained about this and there was not response given. We arrived in Hawaii, but it was not 1st class service and the Delta agents agreed and told me to write a letter to Delta Corporate Care for a possible compensation.

I sent a letter, fax, email, and made many phone calls to chase Delta for a response. Delta finally responded after 4 1/2 months with a compensation of 12,000 sky miles. That to me was a slap in the face. We spent 120,000 sky miles, where does 12,000 come close? 30,000 is needed to go anywhere round trip. I sent a rebuttal letter and continued to chase them down on responses to that and was told thanks but that's all we can do.

I responded to an email from Gail one stating I was not happy with the compensation and that I would like to know who above the corporate care I could take this issue to. Gail called me (YES CAN YOU BELIEVE A TRUE PHONE CALL) and stated I was lucky to be given that. The staff on that flight went beyond the call of duty and that I should be happy as 5,000 sky miles are normally what is ever given.

I responded stating this was a first class flight and it was their equipment that avoided me from enjoying the extras and their service from enjoying the flight. Gail then responded, "Would you like me to take the miles back". That to me was enough of dealing with Delta.

I understand airlines have problems, but I've spent good money with them to have racked up those miles and I would have appreciated at least 30,000 to be that much closer to saving up to another 1st class flight. Not only was the service going to Hawaii so awful, I truly don't understand why a customer who has a complaint needs to chase you down to get a response.

I would recommend for anyone to fly Continental over Delta any day. My mother had a delay of 3 hours, made one phone call and was given two $150. vouchers to use on future ticket purchases. One phone call, no letters and was compensated immediately. Simply amazing the differences in the companies. This has not been the only problem I've had with Delta, but I will say it will be the last. I will do whatever it takes not to use them for future travel plans.

I went to Delta ticketing office at Dallas Fort Worth Airport Terminal E in order to get a ticket using my Skymiles. The counter clerk told me that it would cost me $75 (service charge). However, she told me that I could avoid the service fees if I used the phone to do the same thing. She asked me to use one of the Delta direct phones at the airport.

I picked up the phone and explained my requirement to the rep, during which she put me on hold several miinutes and asked for my Skymiles number multiple times. Finally she asked me for a credit card number to charge the service fees. I was quite baffled, since I was expecting it to be free.

So I told her that if I had to pay the service fees, I would have done it at the counter. She then advised me to call 1-800-323-2323 to get this done without a service charge. I went back home and called the 1-800-323-2323 no (at 9:30 PM CDT).I had the worst shock of my life when the agent told me that I had only 5,OOO miles remaining in my account. He said that somebody had converted 25,000, miles on 08/23/2003 (same day) into a certificate. I asked him who did that and his answer wast that they wouldn't know. However, he said that the certificate is in my name and I will receive it by mail.

It takes 6 to 9 biz days to receive this voucher and by the time my booking will be lost and travel date passed. After that I was transferred to his manager who didnt help much either. Finally, after feeling the desperation in my voice, he told me that they will try to get a nice agent to handle my case and that she would call me from Salt Lake City at 4PM. It was another hollow promise, never meant to be kept.

Nobody has contacted me yet and I am sure my booking would have lapsed. If ever I receive the certificate by mail, it will be quite useless to me. It is truly appaling the way such a big airline mess with their customers. My experience was extremely frustrating to say the least. I have serious doubts about the Delta Skymiles program and am beginning to believe that their aim is to discourage passengers from utilzing thier miles which they well deserve.

I purchased 4 tickets to Hawaii using 120,000 miles during March of 2002 for travel on December 14th. I purchased one ticket at this time for $1400 as the fifth passenger. When I had to postpone the trip, I was told my travel needed to be completed prior to March of 2003 or I would lose the ticket. They said I needed to pay $100 per rewards ticket to redeposit the miles back into my account.

This was not the case when I redeemed the points. I tried then to rebook my December trip in June/July/August. All of the frequent miles were sold. I am not sure if they ever had them. In either case, Delta is not representing a rewards program, they are profitting from mileage redeposits and misrepresentation

On January 4th, 2003 returning from Manchester to Atlanta through Charles de Gaulle Paris, I was delayed on an aircraft for 4 hours before Air France cancelled the flight. At which point I had to queue for 13 and a half hours to change my ticket at the transfer desk in the airport. On reaching the desk, they could not accommodate me in business class and made me fly coach, saying that my air miles would be refunded. On contacting Delta to get my miles back they refused saying that cancellation due to weather is not their problem.

As a result, I spent 80,000 Delta Skymiles for my trip in business class and only received half the service. My argument is that the coach miles redemption is 25,000 miles for a single direction and 40,000 for business, therefore they should redeem my 15,000 miles.

Delta is refusing to let me use my Sky Miles unless I pay an extra $600 per ticket
or buy a Medallion Membership from the prices they have at the Delta Web Site.
They offered on 08/04/2001 on their web site a round trip ticket to AZ for $300
per ticket. But, they would not let me upgrade my ticket with the Frequent Miler Miles
because they claim the web site was for discounted flights, yet that was never stated on

the web site.

When I contacted Delta Airlines they advised that there was nothing I can do
except take the business elsewhere. Even if I asked them what good is Frequent Flyer Miles
if I cannot use them. They said I could use them if I pay the extra fee and/or buy a Medallion

Membership. So in my mind Delta is running a bait and switch operation on their web site.

I am not able to fly to Phoenix and see my mother as to the way I want to travel and feel
like I am at the mercy of the airlines even though I am the customer and I have paid

for these trips. This does not make me or mom happy.