Delta Air Lines Reviews

We took a flight out of JFK to BNA on April 27th, 2026 at 8:30AM? Our flight Attendant was Mr. ** (not sure of the spelling)? Not only was he very polite and caring he actually made a "very stressful" trip more calming for us. He seemed to know we were uncomfortable and anxious? He cared for us in a very pleasant way - one which was much needed at the time. Please thank him for us. Mary Lou & Arthur **

I needed my flight arrangements changed on short notice. My husband and I were helped by Star in customer care at the Indianapolis Airport. She was very patient and listened to understand, and did not interrupt. She then clarified to make sure she understood the problem. She proceeded to speak in gentle tones that were calming and spoke with confidence that immediately put me at ease. We shared a few laughs that made what felt like a heavy situation before now feel much lighter and fixable. She definitely has a ‘Can-Do’ attitude. Star, keep shining bright! You are definitely our Star!

I accidentally bought the wrong dates for an upcoming flight, I am going through a divorce, am a teacher and Soldier so I do not make a whole lot of money. I was worried that Delta would charge me some type of fee even though they really do not need that money. They were kind and gracious to me, they did not charge me and I am grateful for their understanding, I will be flying with them again!

On Friday April 24 We flew Delta Airlines Flight 153 from CDG to MSP. I was sitting in 1G. The Purser her name was Megan, was very professional and attentive. The whole MSP based crew was fantastic! Also Samir ** also made the flight experience great.

If you want to get to your destination on time or the same day as scheduled, do not fly Delta. Delta delayed my first leg of my trip by an entire day. Trip home they have me delayed 2 hours so far. Both times caused me to miss my connections. No offer to compensate the passengers in any way, vouchers, partial refund, nothing! I asked about rental car reimbursement so I could just drive 9 hours home, but no.

Paid for First Class, Got Downgraded and Dismissed. I booked and paid full price for a First Class seat on Delta, expecting the service and comfort that comes with it. When my original flight was cancelled, I was rebooked on a later flight — but despite First Class seats being visibly available on that very flight, Delta refused to seat me in one. Instead, I was told I'd have to "file a claim" for reimbursement of the difference.

This was one of the worst experiences we’ve had flying with Delta, which was especially disappointing because we usually choose Delta for its quality and service. Our flight from Florida to Utah (DL2031) was delayed three separate times. While I completely understand that weather and other circumstances can cause delays, the repeated changes made for a frustrating travel day.

Worst airline ever. Delay delay delay. Change gates 3 times on opposite end of terminal. Delay. I’ve been up since 3 am. Lost my hotel I paid for. My car is in paid lot 2 days in a row no end in sight. Delay delay delay. I’m tired and sweaty. I want to go home.

One star is pushing it. They only get a star for being reliable that not just one, but multiple things, will go wrong and impact your itinerary. On the start of our trip we had our plane land with a full load of people just for them to deboard and say the plane no longer worked due to broken floor boards. We had a six hour delay on the flight out and now a three hour delay on the way home. The only flights on my itinerary that didn't have a delay were non-Delta airlines. These delays are all due to technical or mechanical issues or staffing issues and not weather related. This has been one of the worst flying experiences of my life and I will never fly Delta again.

My bag made it to Florida but I didn't due to what I assume is overbooking. Now the process of getting my luggage back is three google searches - two direct messages with Delta and 3 phone calls. My bag is still in Florida and no one will or can help. Customer service is rude in person and on the phone. What happened to Delta?