Delta - Lost & Damaged Luggage

I would like to make a complaint about my bag being lost. I have traveled from the states to Afghanistan. The bag had things in it I need for work. I did get one bag but no one seems to be able to tell me where the other bag is. Now I'm here for work with half my stuff. The bag I did receive just happens to have a co-worker's name on it as well. It just seems like there is a lot of confusion over a bag.

My father travelled on a Delta flight originating in Myrtle Beach. After connecting in Atlanta, GA and arriving in Philadelphia, he did not recognize his suitcase, which had brown trimming, but looked black because it was saturated in a liquid sticky substance. He has been unable to remove the substance and so finds his suitcase destroyed. He would like the suitcase replaced by Delta Airlines. My dad is 88 years old, which is why I am contacting you. He can forward a letter by US mail if needed. Please provide an address if this will be necessary. The date of this travel incident was May 15, 2012.

I was on flight Dl1456 on May 1, 2012 from MSP. I was met at the door by the Prospect wheelchair company. The young male pushed two people at the same time, I being one of them, to the baggage return downstairs at Ohara (E2). It was around 9:36 pm and I got out of the chair. Oh, at the beginning of the trip, he insisted he took my backpack (brown in color; SAC is the brand) and put it on the back of the wheelchair. So, then we are at E2, and I got up and he gave me my luggage and did not give me my backpack. I also was overwhelmed with all the noise; he's assisting the other female person and I wasn't given my backpack. He was assisting her and then I left.

When I got home, I realized I didn't have it and called the taxi driver and he didn't have it. But I doubled checked anyway, knowing it was left at the airport. I called all the numbers on your website and even called the police. I was on the phone for hours and with no one caring what happened to me. I didn't sleep until 7 am when I could start calling again. Your agent last night in reservations was kind, but didn't help, so I asked for a supervisor. Once he was on the phone, he was nasty and of no help. He told me, "Tough luck," and wasn't going to help me any further. He told me that the he did not know the wheelchair company and that your company just uses them and no one is responsible for me in the chair or the service.

Are you kidding me? How can he answer me that way? Why would Delta use a company that they are not responsible to and with and say that? After many phone calls last night and this morning and you having many wrong phone numbers posted, I got the Chicago police. He gave me the Travel Aid number; they were nicer to me than anyone at all the calls I made to Delta. Please answer that. Then Jim at Travel Aid, after many calls, gave me Larry **'s number at the Delta Sky Club desk and he at least talked to me like he really cared!

What kind of service is that? I have used Delta last summer for a trip to Eastern Europe and now once again. I took out your card and now I am treated this way! I just want my bag back or reimbursement for its contents and the bag. The total worth of all is about $150.00. I was using Delta in good faith and I was treated disrespectfully with no compassion. How do you keep business in this market? My bag has been taken; it will be a miracle to get back now after this amount of time passing. I do want to talk to someone!

It is amazing - the lack of care from the employees and the large amount of passengers that came by the lost baggage office during the several hours that I was there. I was on an evening flight of about 20 people from DFW to ATL, on my way with my new husband to our honeymoon in Mexico. Our suitcase with virtually all of our clothes, was checked into the airport but never found. But not just my suitcase, two other passengers' suitcases also came up checked in but missing. Most employees never left their chairs. Most employees were carrying on conversations about everything but their work.

Twelve nights later, and they still have not returned my suitcase. They have made no contact with me and did their best to do the least. I also just found out that they never contacted DFW to see if the suitcase was there. I am left with a huge mess, no money to pay my bills this month because of having to salvage my honeymoon, and the stress of having to decipher their website to file my claim from monetary reimbursement. I cannot express the amount of utter disgust I have with Delta and how they run their company. I would be very interested in joining with others, who have had similar experiences, in a class action lawsuit.

I took a flight with Delta from JFK and put all my valuables in my carry-on suitcase. However, the overhead lockers were all full on that plane and the flight attendant forced us to gate check the bag. Then he totally forgot about us, there was no tag, no receipt, nothing at all. Then after we got out of the plane, we realized our luggage was missing and filed a missing luggage report. The employee was reluctant to make any calls to help us find our bag and was being very rude. It has been a few days now, nothing has came up, nothing at all. We had all our valuables in the bag. When we came home, we found out many other friends of ours had the same experience with Delta.

Delta should be voted as the worst airline company in the US. We should all file a group lawsuit against Delta. It refuses to help us in any other way apart from asking us to file a complaint again and again with no response. Maybe Delta has some big ** lawyers, but if more and more unsatisfied customers can unite together, I am sure we have higher chances to claim our losses as a group! One last advice to everyone out there who might take flight within the US in the future, never ever take Delta again. It's for your own good!

On the Delta flight from Grand Rapids to Sarasota, my suitcase was damaged. I reported it immediately, filed a report and was given a FedEx form to send it for repairs. The damages: (1) a 3 inch strip of the ballistic fabric ripped off the length of the bag and breaking the wheel attachment at the bottom, and (2) a substantial weight/force applied to the back of the bag bending the metal rod of the handle making it inoperable. This damage was beyond what might be described as normal wear and tear and rendered the suitcase useless. I followed the directions and sent to the Rynn repair facility. The suitcase could not be repaired, and Rynn would send another bag but not the same as I had. I have tried contacting Delta regarding reimbursement. I called Delta and was told to file another online claim. My frustration is that I don't have any resolution and nothing is being done.

I am from Houston, Texas. I arrived here in Manila on March 22 through Delta Airlines (flight 173). I lost my baggage. I waited for 2 hours in the baggage claim area and my baggage doesn't come out. Can you help me to find my baggage? Anyway, here is my baggage claim stub number **. I am hoping for your kind consideration.

During a trip from San Jose, Costa Rica to Stuttgart Germany with Delta Airlines, my suitcase got lost. I reported that just when I arrived to Stuttgart, and 10 days later, I feared that it would not show up again. So I sent in the evidences and receipts (which is not easy to handle during a trip because first you have to go shopping if you want or not, and second, because of the lack of technical infrastructure, you must get a scanner while you are traveling) and claimed for the out-of-pocket expenses.

Due to a very unpleasant accident during my trip, I had to go to hospital with partial paralysis; and my husband had to assume to send the list of my belongings. He did that 1.5 month after the total loss of my suitcase.

I have sent in a medical certificate to change my flight back because of the unlucky health condition I was in. And when I could move again, I helped my husband to claim for the rest of the reimbursement because of my lost suitcase. Until now, February 2012, we only received the reimbursement for the out-of-pocket expenses.

By the way, we were not informed by our local Delta office that there was a check waiting for us in San Jose. The claims manager Bernadette ** by accident (She sent us a letter announcing the recompensation of a big amount directed to another passenger.) contacted us. But she did not react to the email we sent to her asking for the reimbursement for my lost suitcase.

Now it's February 2012, and we have not heard anything from Delta concerning our total loss report of the suitcase. We just have the confirmation that Delta received the report. What else can we do?

I left a brand new $800.00 smartphone in an Atlanta concourse. I got on the plane, and they closed the door, when I realized my phone was at the gate. I told a stewardess who proceeded to call the gate. She called the gate and said to me "they have your phone". I was happy. When I got to my destination, they told me to fill out a website for lost items. I did, I filled it out 25 times, and never got a confirmation. The form was filled out right, but I never heard back from anyone, and everyone I called had zero for an answer, and I called a lot of people. Weeks later, I still haven't heard anything from them! Delta steals customers' merchandise. I am sure of this. Don't ever fly Delta, I sure as ** won't. Delta Airlines can kiss my ** **.

My son wanted to take a $1200 snowboard/equipment that he emptied his summer job bank account to purchase back to college after winter break. He stated it would be no problem because Delta advertises that they are a skiing-friendly airlines and they would be happy to take snowboards also for $150 additional handling fee. I had no idea that "take" meant steal. We are getting the same runaround as mentioned in prior emails and I now have no sympathy for Delta when they regularly advise of financial problems.

Delta stinks. Their flight was late. They lost three suitcases and they cannot explain why they never put my suitcases on the plane. I will have to contact them hourly to track the status of my bags and to make sure that this is handled as priority. Their agents always say they're sorry but who cares. I'd prefer they just did their jobs to begin with.

Delta employees are nastiest group of people I have ever had to deal with in my life. If you hate your job that bad, get a different one! Today Delta lost my bag on a flight from Mpls to Canada. Normally I only have items stolen from my luggage by Delta staff. Now my whole bag is missing. I wish I could fly someone else that wouldn't cost me twice as much. Delta is the Wal-Mart of the air!

I had a very unfortunate and unfair incident happen to me at a Delta flight yesterday when I had a disagreement with a flight attendant. I brought a small carry-on bag with me since I never check in bags. It was because I have valuables in my bag. I was denied that I could bring it with me to the plane once I was at the entrance, because there was no space for more bags. When I explained that I felt uncomfortable with checking in my bag, considering that I had valuables inside, they told me there was nothing to be done and proceeded to check in my bag. I was left with no choice but to agree. So, I took a seat. As soon as I sat, I saw there was space beneath the chair in front of me, where I saw that other people with much bigger bags were placing their belongings. I mentioned this to the flight attendant. I asked her if there was any possibility of moving my bag to the space beneath the chair. She said, "Do you want to stay in the plane or be left outside?" So, with no other choice but to obey an order from someone who was not willing to listen, I took a seat right away.

Once I was sitting down, she proceeded to tell me to step away from the plane and that my bag would be waiting for me outside, with no explanation whatsoever on why I was asked to leave the plane. She threatened to call security. At that point, I agreed to step outside and found that my bag was not waiting for me outside. This was an extremely unjust situation. The flight attendant had no basis to tell me to step out, since I never posed any threat, or had any attitude, or even raised my voice. All I did was bring up the possibility of my hand bag not being checked in, which anyway I have a right to bring with me when I purchase a flight ticket. I am researching on how to escalate this claim, so any feedback will be greatly appreciated.

To whom it may concern: I am very irate and upset right now. First, I have always flown U.S. Air, and only due to a family emergency, I had to make a quick on-line reservation at the last minute out of Portland Maine to Tampa Florida. I always mark my suitcases so they are easy to see, such as a sticker,or a piece of ribbon. The huge sticker I placed on the suitcase was easy to see, and actually a humorous one (Black Fly Breeders of Maine). When I picked up my luggage in Tampa, the sticker was gone. Not a big deal, as it was a pretty cool sticker, and someone obvious liked it more. (It took a lot of effort to remove the sticker, I know, because I was the one that put it on my luggage, so I made sure it wasn't coming off without some sort of effort, and the sticker was eight inches wide.) But, this is not my main complaint.

I arrived in Portland, Maine last night at around 11:31 p.m. September 21st. When I went to retrieve my luggage, I noticed that one side of my suitcase was lopsided, and the wheel was missing. Not only that, but half the bottom side was ripped off, and all the ribs that hold the suitcase stable were broken! It looked like it had tire marks on the bag, and my honest opinion, it looks like it was dragged across the tarmac. I have flown to many places in my lifetime, and yes, bags get scrapped up, and ripped... but I have never seen my bags come through looking like they were run over by a Mac truck, and torn all to crap! On top of that, the complete insides are broken... all the braces that hold the suitcase stable. I took pictures at the airport, and after "dragging" my suitcase to my car, I became more irate when I noticed my luggage smelled like shampoo. I did not open my luggage until I came home, and surprise, my shampoo that I had put in the middle of my suitcase between my clothes was completely smooshed and all over everything in my suitcase. So, to me, it does seem that it was run over or dragged across the ground. It's bad enough that you charge $25.00 for luggage, but at least they could be more careful with handling it. Jet Blue and US Air do not charge me for my luggage, and at least I know with them, that I do not have to worry about my suitcase coming back in pieces! My first experience with Delta, and my last.

It's too bad you don't have minus star ratings. I had all I could do to hit one star, and that's being nice!

Delta has never been an airline that is consumer-friendly based on my own experiences with them. Over the years, I have had lost luggage, mangled luggage, rude ticket agents and now for the third time, my itinerary was changed on my flight out. No, not by minutes which was the norm years ago. It was changed by five and a half hours!

Now, I get to try to get refunds for all the activities my family and I were going to do on that last day. Not to mention, the kids' disappointment. When I buy a ticket, I buy it based on what itinerary I want. When Delta changes this to the extreme, it is out and out fraud! Why put the itinerary in the selection if you will not honor it, Delta? Delta, once again, put a huge damper on our plans and memories of our last day together. We live in a place where we only have Delta and United to choose from, but our family has decided that although Delta is cheaper, United will become our airline of choice. Everyone else can have the "joy" of using Delta. We will no longer be subjected to their nonsense. United Airlines, here we come!

I am in the U.S. military and am currently deployed to the Horn of Africa. I have no choice regarding which carrier I use, since the military travel office makes all arrangements for official travel. I left Djibouti Airport on 04 Aug 11 on leave and checked my bag all the way through to Valdosta, GA. The first leg of my journey was with Ethiopian Airlines from Djibouti City to Addis Ababa, Ethiopia, then to London Heathrow Airport, where I transferred to Delta Airlines to Atlanta and then to Valdosta, GA on ASA.

When I arrived in Atlanta, I learned that my bag had not made it onto the flight and was somewhere between there and Djibouti. I approached the nearest Delta counter and was advised that I would have to make a claim once I reached Valdosta. I did so and was given a pamphlet with a phone number and reference number in regards to my bag. I was then told that I could either go online or call the number if I had not heard any message within a couple of days.

I called back on Monday, 09 Aug 11 and was told that there was no news at that time. A day or two later, I was called at home and advised that my bag had been sent from London to Paris but the reason was unclear as to why or how. I did finally get my bag about two days after that, but it had been opened by customs, and an expensive bottle of vitamins, which had not been properly resealed, had leaked out into the bag, permanently staining some of the clothing inside.

I departed Valdosta, GA on my prearranged flight back to Djibouti, using the reverse of the flight home on 21 Aug 11. My flight to Atlanta was diverted to Birmingham, AL due to severe weather and needing fuel. The pilot advised that there was a ground stoppage on all inbound Atlanta flight and that the aircraft would remain in Birmingham until allowed to depart. Safety being the primary concerned, it was totally understandable to delay the arrival in Atlanta. The flight did finally arrive in Atlanta after 10:00 p.m. that night. I checked to see if other flight arrangements had been made when I arrived. They had been, but the connecting flight to London had already closed and was backing away by the time I received the information.

I called Delta and told them of the situation. A seat was reserved for me on a flight to Boston the next morning at 8:35 a.m. and then to London later the next day. I was given meal, room and transport vouchers, and was told that a room had been reserved for me at the Sleep Inn nearby. I immediately went out for the shuttle to the motel and was advised by the driver that the Sleep Inn had advised him that they had no more rooms available. I called Delta back and was then told that there was nothing that they could do over the phone, and that I would have to return to a Delta counter for assistance. I did so and ended up waiting for almost two hours in line before I was finally able to speak with a Delta representative. She was extremely kind, understanding, helpful and pleasant. She reserved a room at the Microtel nearby and I was finally on my way.

When I arrived there, I was told by the clerk that, again, there were no more rooms available, but they would pay for me to stay at the Fairfield across the street. I finally got into a room at around 3:45 a.m. on 22 Aug. I met my flight to Boston and then to London Heathrow Airport without any further events. I have information that my bag flew to London on the flight with me. I left London that night to Rome and then later on to Addis Ababa and back to Djibouti.

When I arrived in Djibouti, I discovered that my bag did not arrive with me. I tried to speak with someone at the airport and had no success in getting help. I spoke with the travel office at the base where I am located and still had no success. I was finally able to contact my wife back in the U.S. and she contacted Delta. It took several days for her to get any concrete information but I was finally able to track the bag from Boston to London, last scanned on 23 Aug. From there, the trail went cold for over a week and a half.

My wife was finally able to put me in contact with a Delta agent around 06 Sept 11 and I had to give a description of the contents so they could have the personnel at London Heathrow do a further search for the bag. I was finally told by my wife on 10 Sept that the bag had been located at London Heathrow and had been there since 29 Aug. This, of course, made no sense to me because she had been told at the end of August that it had been sent to London in a container on the same day I left.

I am also now told that the original number is no longer valid and that that the new number is referred to as an "On Hand Bag File" number. I advised the military travel terminal here at the base in Djibouti and they tell me that it is what is known as a "Rush Tag" number. My question is this, if it's a "Rush Tag," then why on earth has it taken so long to find this information out and why has it not already been loaded onto an aircraft and transported here to me? I still do not have my bag and I have things in it that are important to the performance of my duty here.

My husband and I just spent our 10th year anniversary in Canada, and we carefully packaged a legally declared bottle of wine in our checked bag. Upon arrival back home in Madison, our suitcase was torn open, and only the wine was missing. It was only $25, but it was sentimental to us, not to mention that we had paid a $25 checked bag fee. In a perfect world, I would love to be refunded and reimbursed for the total $50, although that's looking pretty unlikely at this point.

We reported the loss right away at the Madison Airport; we were given a file reference number, and told to check on the status online. They also stated that Delta would be mailing us some forms to complete. Not surprisingly, the online option doesn't work, nor can I reach a representative on the phone number I was given. Of course, I have yet to receive any forms. When I emailed the customer care department, the automated reply told me that I might have to wait thirty days for a response. Next week, I plan on visiting the customer service at the airport-- in person.

Finally, the airline completely lost or screwed up our infant on lap ticket, and made us almost miss our flights. Even though I have quite a few Skymiles, I have second thoughts about booking through Delta from now on. All of this happened before NWA was bought out, so I wonder if Delta's in for the same fate.

My baggage was lost by Delta Airlines and Air India during my trip from JFK, New York, USA to New Delhi, India. I returned to US in three days. Both companies closed my baggage file without delivering it to me. Both the airline staffs are just sending email messages within their private systems as some corrupt guy in Air India closed the file.

Here are the lost baggage details: Baggage code - **; file No: **.

When I changed planes in Atlanta, they made three swaps. I was delayed for three hours when we arrived in Naples; no luggage, no information (for the two weeks we were in Italy), and I cannot contact anyone today. Where is my luggage? Otherwise, pay for my vacation.

I am an Active Duty Military Member who was in route on an Individual Augmentee (IA) Assignment to a location outside of the U.S. As the Navy books my flights, I am not able to choose with whom I fly with.

I left on 25 June from Naples, Italy (NAP) and flew into Charles De Gaulle, Paris, France (CDG). I was on Air France flight 2379 and Delta 8679, departing at 12:50 local time. Next I flew on Air France flight 680 and DL 8710 from CDG to ATL. Our flight was supposed to depart at 1645 but was delayed on the flight line for approx an hour and a half. We were told that this delay was due to not having a technician qualified to verify that we had the proper amount of fuel. The gauges were broken on our plane and we needed to make sure we had enough fuel for the trip. How this happens, I don't know.

We were very late in arriving at customs in Atlanta. We were told that our luggage did not arrive with us and were directed to report directly to our next flight. Because were late, I missed my connecting flight. I was given the first flight available which wouldn't be until the next morning. I was given meal vouchers but the food vendors were closed and a voucher for the hotel with very poor quality. I had to scramble with the few stores that were still open at the airport to try to find some basic hygiene items. Very expensive, not worth the price for the quality received. The original flight from Atlanta to Gulfport, MS was supposed to be DL 2194. The new flight for the missed connection was on 26 June 2011, Flight DL 5564, departing at 8:25 a.m.

Upon arrival in Gulfport, I checked into the Delta counter to see if my bag was there. It was not. I received a File Reference Number for my missing bag and was told to check online or call the 1-800-325-8224 number for assistance. I also gave the counter clerk my information on where I could be reached, at the Navy Lodge on the Seabee base in town.

Over the course of my week long stay in Gulfport I spoke with the folks at the Delta counter, 228-863-1799: Lisa, Harmony, Ricky, Michael, Justin, Josh, Devin, Keith and John. Lisa was kind enough to send messages to Charles De Gaulle requesting that my bag be sent. I don't believe that she ever received an answer. I was also told to call Air France and try to get resolution. No luck however, I couldn't ever get a hold of anyone at these numbers 1-800873-2247 and 1-800-992-3932. I was told to ask Air France for an internal transfer to someone who speaks English. Never got through as their systems seemed to be down or broken.

By this time it is Friday and Lisa says that the Fast Track baggage tracking system is down. To top it all off, Michael tells me that France is striking and that no information would be available until at least the 7th July. On July 8th I begin my quest again. I was told that I needed to speak with John the supervisor on the 12th July. I called on the 12th and was told to call back the next day. I called on the 13th several times. Finally spoke with John who told me that my File Reference Number / Account had been closed. He didn't know why and told me he would try to find out. He told to call back on Friday, 15th of July. I gave John the details on how to ship me my bag once it is found. Delta would need to pay for the costs to ship my bag through Airsunshine Tropical Aviation in Ft. Lauderdale, FL. I told John that Delta would need to call first to arrange the shipment and to prepay (954-359-8228). I also gave John the fax number and address in which to have the bag sent.

Called back on Friday and was told that the warehouse in Georgia was involved. The bag was likely in customs in Atlanta or still in France. John told me to call and speak with Rose at 706-495-9043. Spoke with Rose on 20th July and she told me the new File Reference Number for my account. She also said to log-on to the site, add my contact information which I had already given to John, and list the contents of my bag. Without a few of the contents she said they could not verify that it was my bag. I told her my military uniform with my name was in it along with my expensive course material, which if it needed replacement would mean that Delta would have to pay for me to attend the training again. At this point Rose informed me that I was not to call her and to deal directly with the 1-800-325-8224 number. I tried to explain that I am calling from overseas and that I've been dealing directly with John. I also tried to explain to her that when I've tried to use the 1-800 number (including the callback feature) I wasn't ever able to get anyone to assist me. She in turn said that she was on her lunch break and that she wasn't allowed to talk to me directly regardless of my situation. I feel like I am getting the run around and that someone should know where my bag is. I've tried to use and will continue to try the website to document what was in my bag. So far it has crashed on me twice. As it doesn't seem to save as it goes along, I have to start from scratch with re-entering in all the information.

I am now downrange in Cuba and unable to complete my mission because my bag is still in France or Atlanta. I would appreciate any assistance that you can offer in reuniting me with my bag. I really hope Delta isn't allowed to fly any of our military members to Afghan, Iraq, etc. A lost bag going to these areas could have dire consequences.

I just want Delta to locate my bag and return it to me. I have exams that I am required to take to stay in the military.

After disembarking the plane upon our arrival in SF, we headed for baggage claim and no sooner did we pass through the security check (less than 3-4 minutes and making it impossible for us to return to the gate), I realized I left my Apple iPad in the seat pocket of the plane.

I went directly to Delta Baggage office who called down to the plane. The people cleaning the plane said it was not there. I insisted it was and the person from the office went and checked herself, only to return and reiterate it was not there.

The iPad had a finder app on it so with the baggage claim employees, we activated the app from my iPhone and a satellite photo showed my iPad in the employee parking area located immediately outside the gate we arrived in.

This all happened in less than 30 minutes! SF Police were notified and they attempted to search the vehicles they could. But a shift change had just occurred and with a couple hours, the iPad locator showed "unable to locate". Someone wiped it clean.

SFPD informed me that this was a common problem with the airline and they were doing their best to prove to both the airline itself and the public that it was a huge problem! A report was filed. All Delta would tell me is that "our employees would never do such a thing"! Pathetic. But what's one lost customer to such a large airline...

On, 7/25/2011, flight number DL1843 from JFK to SFG and return with change overs in ATL the next day. The worst, from a trip with four legs, all of which had problems, was that my carryon bag (Tumi 22x9x14) was taken from me (because there was no more room for carry on in the cabin) to be placed under the plane at JFK. I and several other passengers were given hand written baggage claim tickets and assured that our bags would reach our final destinations.

Mine did not (apparently the bags were left on the tarmac in NYC). What followed included the following: Delivery drivers refusing to drive in the dark. Numerous phone calls to find if the bag had even reached my area (Delta told me they would call when it arrived, but never did.). My having to drive to meet the driver the next day because he didn't want to come to my parent's home (really, it's just a farm in rural Missouri. The cows don't stampede.). Standing with my family at my father's viewing dressed in very casual travel clothing. I was late to my father's funeral because I had to drive to pick up the bag from the delivery man (who was late himself). Also there were several instances of Delta employees giving me conflicting information and then Delta making a mess of every step of my return trip.

Topper is the inept Delta employee in Atlanta on the return leg who couldn't open the door to the elevator where several carry-on bags were being brought back to us. It was taken off me at every step. They start charging for checked baggage, so naturally everyone starts taking carry-on, but their planes aren't built to accommodate this. And I nearly missed my connection.

It took complaint messages on Twitter and various blogs to even get a "reasonable" apology from Delta (9 days later). Their first form letter apology offered a snail mail address to write to. Really!!! They even did the "It is our partner air line's fault." line, when it was Delta who misplaced the bag in the first place.

Every time I travel with Delta, they are losing or delaying my luggage. Recently, on the way to Europe, on July 2, 2011, they "delayed" all 4 luggage. We were two people. I had to stay several days nearby the destination airport to recover 3 out of 4 luggage at 2:30 AM. The 4th luggage was delivered to the address where the other person went on visit, about a week later! Meanwhile, no clothes, lingerie, and personal stuff.

On our way back, on July 23, 2011, we gave up 2 luggage, but our remaining 2 luggage were lost again! We're waiting for them ever since. When I tried to track them online, the File Reference Number that they gave me when I filed the claim is not valid! Calling Delta had the same result - no trace! That's outrageous! Delta has the worst MBR on lost luggage, not only across the country, but worldwide.

think the bags were delivered. No acknowledgement of the missing bag. It is very frustrating but I will not give up.

Having traveled extensively around the world, I live in Asia but am from the US, I have flown many different airlines. During those times I have never flown Delta and also never had problems with damaged luggage until I flew just yesterday with Delta. I am in the process of trying to get a hold of someone who can help me, one person I did talk to told me I had to take the luggage back to the Airport problem is we do not have transportation and the airport is 45 minutes away. The earliest we could go is two days after our arrival to show them the damaged luggage.

When in LAX I saw the handler, the way he threw the luggage and it did cross my mind that it appeared he was being really careless but the rude operator grab our attention saying that we must pay $120 dollars to put our luggage in for domestic flights, apparently this the "new thing" in the US. So when we got to my mother's home and we opened this said bag we discovered a laptop (which had been carefully wrapped) smashed, gifts for my family ruined, books for an art museum soaked in a fluid (ruined), the fluid had been double bagged and were sealed containers as well- completely empty now.

We boarded in Montego Bay Jamaica at about 1:30 pm to return to Atlanta. We arrived in Atlanta at about 5:30. Upon arriving home, I found that my David Yurman ring valued at about $2-3000 was missing as well as 3 pairs of earrings. The bag that I had them in was torn open. My luggage was not damaged. No physical damage to luggage but the value of the jewelry is probably about $3000. I called Atlanta Hartsfield Jackson Airport and was told to file this complaint as they couldn't help on with damaged bags. I would appreciate any help that you can give me. Another contact number is **. Thank you.

I was an exchange student in the states for ten months. When I flew into Sault Sainte Marie, MI on October 2009, my luggage arrived very badly damaged. I filed a claim with Delta with the help of my host parents and over a year later after I was back in Germany, I received a letter saying that they would be mailing a check to me in the amount of $650. This letter arrived on November 30, 2010. To this day, June 23, 2011, I still have not received the check.

My host parent, Cathy **, has been calling Delta's claim customer service and has been talking to agents on my behalf as the long distance charges would be too much. She called on April 26, 2011, May 24, 2011, and June 13, 2011. Each time a customer service agent told her that they would email Mr. Gary, ** who is Delta's claims manager, about case # ** and that he would sent the check to me. Each time she was on hold for long periods of time and had to give the exact same information. Each time they said there was no one higher up that she could talk to, that all they had the power to do was to email Mr. ** and he would make sure the check would be mailed. This has been a time consuming, irritating task and it has gone no where. What am I supposed to do at this point? Can you help?

Delta airlines charges $50 for an extra bag to England. On the return, for the same bag, I am charged $71 UK equivalent. I was told it would be $50 equivalent UK currency by an agent. On return I see on the web it mentions 50 Euros which is an unknown exchange as it is not US or UK. This should be stated more clearly that to bring a bag back is $20 more. My seat did not cost more to return.

On December 1,2010, my wife, 13 year old daughter, and their horse trainer flew from Portland, OR to Amsterdam, Holland. The purpose of the trip was to preview and purchase a horse for my daughter, who is a very accomplished rider, who is competing on the national level already. Upon arrival, the baggage of my wife and their trainer was missing. The baggage was very important, because the trainers riding boots, pants and helmet were in her luggage, as well as her clothing. The temperature was 24 degrees, with a 20 mph wind, so their additional arctic clothing was very important on the quick 5 day trip.

The result was a disastrous trip with the trainer, and my daughter, having to share and change clothes, boots, helmet etc. Every time each one of them tried a new horse. This delay limited them to try a lot fewer horses, because of the extra time involved with the circus of swapping clothes in the arctic temperatures. This is the only time the trainer, and the Holland horse broker have not been able to find a horse for a rider, in over a dozen trips. The tickets were over a thousand dollars each. When asked for a compensation of new ticket at a future date, they offered a $200 voucher per passenger on future trips. What an insult!

Baggage was lost twice - didn't arrive at destination. An employee got it to me late that night rather than making me wait for the delivery service which would have been the next day. Shouldn't the procedure be to deliver the bag ASAP rather the next day via courier? Anyway, on the way back home a delayed flight caused me to miss my connections. I spoke to Delta on the phone and the rep was great. But after 35 minutes of her trying to get me rerouted, she said the best she could do was to get me a hotel in Atlanta then home in the morning. I could live with that as it was clear the rep tried hard to find the best solution. In Salt Lake City everything was good. I actually got a ticket agent to bump me up to an earlier flight to Atlanta in a long shot attempt to get home on time. The plan didn't work out as the Salt Lake to Atlanta flight was a bit late. This is where the complaint starts. I was sure everyone so far had done everything they could to resolve every problem to this point.

When I deplaned I explained to the greeter that I had missed my connection and was told I would be put in a hotel for the night. The greeter just wanted me to go away. He sent me to a self-serve scanner. I said, "The scanner will give me a hotel room?" He said, "Well I'm not going to." I went to the scanner which did nothing but blink and reset repeatedly. I went back to the agent and he sent me to a service desk. The clerk there was as rude as anyone I've encountered in my life. Without a single verbal response to anything I said (including my very pleasant greeting) she handed me some documents.

I had to ask a dozen questions to find out where the hotel was and how I was supposed to get to it. I then went to see if my bag was coming off in Atlanta or it was going to Flint. I dealt with 3 different employees. Each was rude and very committed to not even checking into anything. The last one (who was screaming at another customer when I entered the office) checked and told me my bag was headed to Flint. I was good with that and headed to the hotel. In the morning I was at the gate for my flight home 90 minutes early. The gate agent was the first Delta employee I encountered in Atlanta who was not flat out rude. She very politely refused to check on my baggage even though I explained the plan had changed a few times and it was important that the bag make the trip as it contained medical equipment. She just assured me the bag would go to Flint - she refused to check on the status of the bag.

Well, you guessed it. When I got to Flint my bag was not there. I went to the ticket counter (no baggage office in Flint). The clerk looked into the computer screen and told me my bag was in the baggage claim area. I assured her it was not. He assured me it was. I walked the entire length of the airport, confirmed that my baggage was not in the claim area. I walked back to the counter where a supervisor looked into the same system the clerk had used and told me my bag was in Atlanta. He said it would be in Flint at 2:00 pm.

Having heard nothing from the airline by 4:00 pm. I went to pick up my baggage figuring on Thanksgiving Day there may be no delivery service. I waited at the counter for a while - no Delta employee in sight. I yelled into the back area and there was no response. I went and called the Delta 800 number. The gentleman on the phone told me employees were there but they were not answering his phone call. So I walked back toward the counter. When I got to the counter I kept walking right past the counter into the back room. As I walked down the short hall I was loudly announcing myself. I found one employee sleeping on a couch (blanket and pillow and all) and another (the one who insisted I walk back to the claim area before she would take my claim earlier in the day, looking panicked and straightening her clothing as if she just climbed up off the couch herself.

Sleepy head never even checked for my bag but told me it didn't arrive. I went and called the 800 number hoping someone there could confirm my luggage was not in Flint before I left the airport. Sleepy and Grumpy walked past me while I was on the phone. I told them, "Corporate is trying to call you." Grumpy said, "We're going to the police to talk to them about you." So they return with two cops. I tell the cops I'm on hold if they'd like to chat. They declined. I told them Sleepy and Grumpy were just mad because I woke them up. I finished with the 800 number people, told the cops to have a nice Turkey Day and went home. I am now told my luggage will arrive at 11:00 am. At 11:00 am. There will have been 4 planes leave Atlanta for Flint. I'm glad I'm a priority.

My family connected on a flight to Dulles Airport via Atlanta Airport on Delta Airlines on 8/25/2010. We left a bag in the Atlanta Concourse B gate area inadvertently and discovered it missing when we landed in DC. We immediately contacted Delta, completed a lost bag form with extremely precise information on what was in the bag, etc. There doesn't appear to be a procedure for tracking "found" bags.

We have called numerous times and completed a form on the Delta web site, but there's no feedback whatsoever. Delta's web site says, "don't call us, we'll call you" and when we've called, no one answers the phone, or doesn't return calls when messages are taken. While the bag loss was completely our responsibility, the vagueness of the tracking and control process within the security area at the airport was surprising to us, and Delta's staff disinterest has been very disappointing.

The guy that assisted us at the kiosk to help us get our tickets printed was really nice and he took our credit card to pay for the two suitcases we were putting on the plane. We were charged the $25 per bag as we knew we were supposed to be charged. Then at the ticket counter a rude lady (wish I had gotten her name to be specific) put our luggage on the scales. Both of the luggage were overweight.

I'm sure you wouldn't want to be treated in this manner and nor could you afford to be charged an extra $180 for luggage to get on the plane. We will never go to Vancouver again or fly out of the country with Delta again. Thanks for the sounding board.

In the last 3 week I have traveled 2 times on delta and you have lost my luggage both times. I arrived home in Baltimore at 5:30pm no luggage and was told my case was on the next flight in to arrive at 7:30pm and it could take up to 10 hours to deliver my case. My home is 20 minutes from the airport and at 6:30am, 11 hours later on a Saturday morning they bring my case. I guarantee that in the future I will go out of my way to never fly your ** airlines again even if I have to fly from Maryland to California to get to Texas I will pay more money never to fly Delta and will blog, twit, call, e-mail, and yell out my front door to everyone I know to never fly you ** again. Get your ** together this should of never been such a problem to get luggage 11 hours later when I'm only 20 minutes from you. If I ran my business the way you do I would be closed in a week.

Recently my husband and I went to Iowa for a family reunion. This is the first time in 40 years his family has all been together. On the return flight from Cedar Rapids, a checked carry on bag was too big to fit in the overhead of the plane. The bag was put in the plane to be recovered in Detroit when we came off to transfer to come back to SC. I watched the bag fall off the cart in Detroit and picked it up. We are both disabled so we were the last off the plane to recover the bags and I picked up the bag and continued on. When we arrived home my digital camera was not in the bag. The only time this bag was not in my possession was when it was with Delta employees.

Having worked years ago at an airport for a different airline, I am well aware of the things that happen to bags and how things just disappear. The camera itself is not important as the pictures within. Delta has sent me from one place to another about this matter. I am sure I will never recover this camera or the memories within, but it would be nice that someone else would care enough to listen and try to help. I would like to hear from others that have lost items with the airlines and have had little help and given no hope of ever getting items back. The economic value of the pictures in the lost camera are priceless to us. Some we can get from other family members but most are not replaceable.

During my flight from Newark (EWR) via Atlanta (ATL) to Sao Paulo (GRU), at least two of my bags were opened (one TSA lock was missing completely and another had the lock in place but the zipper was forced apart). Some items were missing. I missed my next flight while trying to report the loss to Delta personnel in Sao Paulo. The loss was never entered into the Delta Claim system nor was a claim number issued, because I could not determine the pilferage loss on the spot.

Twelve days later (July 21), I filed a claim both by mail and by email for $338 worth of lost and/or damaged items. On August 11th, I received a letter from Delta asking more patience. Two weeks after that, I called to ask about progress. The customer service was only able to forward my concern, as the Claim Department is not directly available to the traveler.

Upon making plans to fly to North Carolina in October, I made my initial reservation for only me through Priceline.com with no problems. A couple days later, we decided to add a ticket for our youngest to travel with me. Upon finding out that I could not purchase her ticket through Priceline, I called Delta and was told I could purchase it through their website. I proceeded to attempt to make her reservation. Delta's website would not accept my Visa check card number. I was given a message stating that this card number could not be accepted, and to try another card. I do not have any other cards, so I called Delta. I was advised to try a different browser, as the one I was using may not support their website. I tried that, and got the same result, so I called back.

This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone which, by the way, I feel is a little ridiculous. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather. I went through the process with her once again, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid.

Finally, 5 hours after starting this process, I had confirmation of a ticket purchased for my daughter.

Then, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account, 4 separate transactions from each time the attempt was made to purchase a ticket. I immediately called Delta Airlines and got the number for their corporate office. I called that number, and after remaining on hold for over 15 minutes, I explained my situation to them. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account, for rent and for bills, that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.

The bank had not received that fax by the end of that business day. So, I'm on the phone to Delta yet again and told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told, "too bad, so sad." Meanwhile, my rent check bounces. I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls. I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.

I will continue to try contacting them. In the meantime, I am telling everyone that I possibly can to never fly Delta Airlines. And I, myself, will certainly not have them on my top list of airlines to use ever again. Their complete lack of customer service is beyond disappointing. I will continue to spread the word wherever I can to not fly Delta. And I will also plan on shipping my belongings to where I will be staying as. I don't trust Delta to get my luggage to my destination and I've discovered that their charge per bag is $60, outrageous!

Also, on another side note, my bank tells me that this is a frequent problem they have with Delta Airlines, but have not had this problem with other airlines. That tells me that Delta Airlines has a faulty system that they choose not to change. What a nice way to lose customers.

On September 9th, my daughter and I were flying from Minneapolis to San Jose on Delta flight 2419. The gate agent asked for volunteers to check carry-ons but nobody volunteered. Then he said that there was no more room and made all zone 4 passengers check their roll-on bags, but when we got on the plane, the overhead compartments above our seats were empty and there were many other empty overhead compartments. Our roll-on bags are small and would have fit in the MD80 overhead compartment. I can understand weather delays and mechanical problems but when a customer service person deliberately inconveniences me, I don't want to have anything to do with that company.

I flew from Detroit to Seattle on September 7th, 2010. When I got my luggage, one of the wheels with the backing was ripped out leaving a big hole in the suitcase. On top of that, the suitcase was crushed and the back of it has a big dent. I immediately took it to the Delta customer agent close to the carousel. She was reluctant to deal with me and said wheels are not covered. I was surprised because there is now a hole where the wheel was and the back is crushed.

The suitcase is less than one year old and has been used for only about 5 times at most. The agent gave me a $25 coupon that could be used as credit for my next flight with Delta. This was the exact amount I paid for the safe transportation of my checked luggage. I paid $285 for this suit case less than a year ago. It has four caster wheels and I loved the smoothness of the rollers. With the crushed frame and the hole at the bottom, I am no longer able to use this suitcase anymore.

Delta Airlines did not lose my luggage. After the guy with the guitar, you would have thought that Delta would learn. The airline claims that "making sure your baggage is handled properly is important to us. " If you make a hard promise, I always say, make sure you keep it. After a marathon flight from Hong Kong to Detroit on 5 July, 2010 (DL 26) my wife and I cleared customs with our baggage. We then checked in our bags and boarded a connecting flight to Montreal (DL 6600).

Upon arrival, one of our bags was missing. I spoke to the Delta rep. He informed me that our lost luggage, if found, would be delivered to us. After seventeen hours in the air, my nerves were a little frazzled and the process of waiting for bags which never materialized, filling out claim forms, getting said forms stamped, etc. has delayed our departure from the airport for an hour. Also, it inconvenienced the people who were waiting to pick us up. When our wayward bag finally caught up with us, several hours later, I asked the courier what was going on. "Oh," he replied, "your bag wasn't lost. It was delayed. " When I asked what that meant, he said. "Your bag was bumped. They do that all the time. If they have a package that someone has paid to ship, they bump your bag. It isn't worth anything to them. "

Now, I'm as tolerant as the next guy and I understand that mistakes in baggage handling occur. But wasting paying passenger's time and misinforming them about their belongings is not a mistake. It is deliberate policy, designed to cheat customers out of baggage handling services they have paid for. If Delta wants to delay my baggage, then Delta representatives should fill out the claim forms and run around and get them stamped. And for wasting my time, how about a free taxi ride? So Delta, don't make promises you have no intention of keeping. "Making sure your baggage is handled properly" is not important to Delta Air Lines. Just the reverse.

On 7-26, I was checking in my baggage and the clerk informed me that I could check in one baggage and told me they could not accept my overnight baggage that contain all my personal item such as bath and body work, hairspray, cologne, contact, solution, etc. and they threw everything away and would not accept my second baggage. I was going to pay for the baggage but she said that she could not accept the baggage.

This is to request your help to get reimbursement from Delta Airlines. Last July 5, 2010, I traveled from Manila, Philippines to Pensacola, Florida with a connecting flight through JFK airport. DAL 172 from Japan landed on JFK at 3:04 pm with a connecting flight to ATL at 4:35pm (which was changed from original 4:40pm). It was at least 15 more minutes to get our plane to a gate. At 3:25 pm when passengers from coach section walked out of the plane and directed to long lines to immigration, then checked out luggage and went through custom, New York being our port of entry to US. I made it to check in baggage area between 4:00pm and 4:05pm.

I was told I missed my 4:35 pm flight to ATL because I was required to check in my luggage at least one hour before the scheduled flight. I explained that there's no way I can to get through immigration, check out my luggage and get through customs in less than 10 minutes. DAL agent told me I was right and it is my travel agent's fault and refused to give me a voucher for a hotel stay. I was booked the next day flight and end up staying overnight in New York and it cost me $172. I also missed my first day back to work which again costs me additional $340.20.

I am attaching a copy of my itinerary and my travel agent's letter to DAL. When I confirmed with Delta before my flight, I expressed my concern of missing my connecting flight at JFK and the Delta agent reassured me I'll make it. Thank you for your time, help and consideration. I'm looking forward for your response.

On July 23, 2010, I paid 205.00 euros for additional and extra-weight baggage (one overweight suitcase and a second suitcase), on a Delta flight home to Raleigh-Durham airport from Pisa, Italy. Although I had two hours between connecting flights at JFK airport, I barely made my connecting flight due to my plane's circling around the airport, waiting for a gate to open up, and my baggage didn't make the flight.

When I arrived at RDU, the Delta agent at the baggage counter told me my bags were indeed there at JFK, waiting to be put onto the next flight to RDU and would be delivered to my address in Chapel Hill by noon the next day. At 9:00am the next day, I went to Delta's online site to check on the status of my bags, hoping to see the estimated hour of delivery. The online site said that my bags had still not been located.

Noting the inconsistency between the information on the website and what I had been told the night before about my bags being at the JFK airport, I called the Delta baggage phone number to talk to an agent, get accurate information, and see when my bags would actually be delivered. The agent on the phone said that the bags showed as being at JFK, with the next flight out to RDU arriving there at 5:25pm, meaning I would be contacted for delivery of the bags within 12 hours after that. This was different from what the agent had said the night before and very different from what the web pages showed (which was in fact ridiculously inaccurate, I hope).

So now, I have three different stories about my bags from three different Delta sources. I am awaiting my bags and, despite all the advertised ways of accessing information within Delta, there is no actual way of finding out what is going on with my bags nor when I will receive them. I would like to be reimbursed for the charges for my extra suitcase and for the overweight suitcase. I paid the fees for services rendered, i.e. the delivery of those suitcases.

Once those services were interrupted, I have expected adequate support from Delta to compensate for the interruption; for example, I would like to receive reliable information about how the delivery of my suitcases will finally be realized and when. This has not been forthcoming and I continue wondering when and if I will see my suitcases, which should in fact be within easy reach.

Having missed the initial delivery of the baggage with my own flight, Delta should at least be on the hook for delivering adequate services, involving the eventual delivery of my baggage, all the more since they charged me all the extra fees for handling the luggage. Delta is not living up to its obligation to deliver services, and it should reimburse me the charges for those services.

I wouldn't have thought of requesting this reimbursement had the restitution of my suitcases occurred as Delta agents first said it would. However, there is no consistency in the Delta stories; now that time has passed and the suitcases haven't been delivered as promised and each source of information within Delta gives a different story, it is hard to believe that Delta has any sense of obligation about services it should render. Delta should either stop charging for those services or start taking them much more seriously.

I went on a trip to GDL Mexico on my way back I checked in my luggage thru Delta Airlines. They placed the tag on my suitcases and we had a layover in ATL, GA . When I arrived to GA, my one of the two suitcases arrived. They told me to wait until I reach my final destination which was ORD airport. When I arrived to ORD airport, my luggage along with 4 other families did not arrive.

I filed a missing luggage claim at the desk at ORD airport. The representative assured me that my luggage would be delivered to my home without any additional fees. HMM? Next day, a luggage was delivered to my home however. It did not belong to me. It belong to someone living in NY. It wasn't even the same color I gave the service desk representative. And guess what?? I think Delta employees are responsible for this mess. I mean think about it? Who else would have access to the luggage after it is checked in? Just Delta. Today, I called and they told me I have to file another claim.

I left for Venice, Italy from Nashville, TN on June 14, 2010 aboard Delta Flight 5973 to Atlanta and Delta Flight 180 to Venice. Prior to my departure (the day before), I visited the Delta desk in Nashville to make sure my carry-on luggage and computer bag were okay for the flights. I was told that they were. It was one carry-on and one personal item (my computer). I had no problems with my flight to Venice or with the one that I took to Rome, Italy aboard flight Alitalia 1464 and the next flight to Kiev, Ukraine aboard flight Alitalia 480.

During my two weeks there, I also flew from Kiev, Ukraine to Tartu, Estonia aboard an Air Baltic flight, and then a flight from Tallinn, Estonia aboard an Estonian Air flight. There again, I had no problem. However, when I went to fly from Prague to New York for my return trip to Nashville, the Prague Delta desk made me check my carry-on luggage and pay for it. They said I would be charged $55, but it actually came out of my account as $71.66. I feel this money should be refunded. My extensive experience with eastern European countries convinces me that this was nothing more than robbery. The mindset is to screw the customer every chance you get. Delta denied my request.

The problem is over, although unresolved. It turns out the Delta's free first-bag-checked rules, which I cannot find yet in writing anywhere, require that the ticket purchased must be by the specific primary account cardholder, using their primary gold card. Since I am a second Delta Gold AmEx cardholder (on that same account), by buying the ticket using my particular gold card - (which still even gives my wife Delta mileage credit from her Delta Gold AmEx account), I was disqualified for the first free bag policy.

So even though I have a Delta Gold AmEx card and used it throughout, I did not qualify for the first free checked bag. Nice deal, right? My wife and I would each have to have separate Delta Gold AmEx accounts in order to both qualify for first free bags. Thank you anyway.

Even though we bought a ticket with our Delta Gold AmEx card, Delta charged us $25 for the first bag checked on a recent flight from Atlanta to Seattle and return, totaling $50. I have emailed them twice to no avail, recently even sending a screen shot of our AmEx website showing we do have a Delta Gold AmEx card. If you can help make them credit our AmEx account back the $50, I would be most grateful. Thank you very much.

I flew from Charleston, SC back to Detroit, Michigan on Thursday, July 8,2010. Our flight was kept on the tarmac just short of the gate for 45 minutes while they found a ground crew to operate the jet-way and the ground crew was clearly visible from the passenger windows while they "juggled" flashlights and generally "played around". Once we deplaned, I got home and discovered my checked baggage had been opened and toiletry items "stolen"; the items not taken like shampoo and conditioner were opened and allowed to empty into my baggage ruining clothing and soaking the bag so that it can no longer be used. If I can, I will always use another airline though this airport is a "hub" for Delta.

I traveled from Bismarck North Dakota on June 20th, 2010 to Rome, Italy and my baggage did not arrive until June 25th, which was five days late. I ended up shopping because I did not have any extra clothes and we needed to be dressed appropriate for our pilgrimage.

On June 18th, I left Omaha, NE at 6:10 am. I checked my bag in with Delta at 4:30 that morning. It is July 6th and I still have no bag. On the 18th, I was heading to Washington, DC for my brother's wedding. When I arrived in DC at 11:30 am, my bag did not. I went right to baggage claim and they told me it was in Memphis and it would be on the 3:30 flight and would deliver it to my hotel after it arrived. I was fine with that! At 4:30, I had not received a call or a bag. So I called the 800 number they gave me. When I spoke with a lady she said they had no record of a flight coming into DC at 3:30. At that time I took a cab down to the airport.

When I arrived the lady was very, very rude and asked me what the heck I wanted her to do about the situation. My exact words were, "Find my bag," and I walked out. I was told my bag would be on the 6:00 flight. So I waited and still no bag. After that I was told it would be on the 10:30 pm flight and that they would deliver it. At 1 am on Saturday morning I still had no bag and it never made it on any of the flights they told me it would. At 8 am on June 19th, I had 1 hour to go purchase enough stuff to get through the time I was in DC, and find a dress to wear to the wedding!

On Sunday, the 20th, I called the 800 number they gave me again and still nothing. I continued to call one more time on Sunday, and when I was leaving on Monday, I stopped and asked about my bag at the DC airport. She said it would be at the Omaha airport when I got home at 4:30 pm. I arrived in Omaha at 5:20, still no bag.

Every time I call I am waiting to speak with someone for at least 20 minutes. Two days in a row, the number was busy every time I tried to call. I faxed my lost luggage report on June 23rd twice, and on July 1st, they had no record of it. So I re-faxed it again for the 3rd time. When will I get my check to replace my items? And why is everyone at Delta so rude and act like it is no big deal. I lost a ton of time with family and friends and did not get to enjoy my trip because of this situation. Vouchers, a check, a phone call, something would be nice to have due to the fact all of the time I have lost even after I have been home because Delta messed up!

We had a connecting flight with a plane change in Amsterdam. We were told our luggage would be checked through. When we got to Kiev, we had no luggage. After an hour in the SwissAir office-- they handle all lost luggage at Borispol, we were told to call the next day. It took several phone calls and when they finally agreed to deliver the luggage to the village where we were, we were told it could only arrive at 4am at the bus station in the next town and someone had to be there to claim it. We finally got our luggage.

Eighteen days later, we flew home again with a connecting flight but this time we took our bags through customs and then checked them back in and only one of our two bags made it to Seattle. The lost baggage lady was swamped and said this happens every time a Delta flight comes in from NYC. I am home with a claim number that says my bag was not put on the plane in NY. My CPAP machine and my phone charger are in there, both of which are desperately needed now. I am fed up!

Tatiana was wonderful trying to help me. But I still arrived without my luggage. NY-Chicago-Paris-Riyadh Delta/AF baggage tags # 7006 DL 879175 and 7006 DL 879 174. Please let me know where they are. I need them to be delivered to my home in Saudi Arabia. They have all the paperwork from an office exhibition in Chicago, two weeks' worth of contacts and all my meeting minutes. All my meetings and about $15,000 worth of shopping for my mom and child and for myself. I need it by Sunday max.

My flight was cancelled. OK, it was not a problem after waiting for 2 hours to find out and 1 hour in line at the boarding area. Then, we were told they could not help us go back to the ticket counter because she had another flight leaving. My luggage of course was already on the plant. We then had our flight changed to American "Thank you God", but then we had to go to American to get the tickets and back through security. I had the guy (Kevin) at Delta. Why did we have to start completely over? He said, "It's not my fault your flight was cancelled," and went on. He then asked what our luggage looked like and we told him. As we left I told him he was very rude and was asking like a jerk. He said again, "I told you it is not my fault your flight was cancelled." Guess what, my friend got her luggage at LAX and I am still waiting for Delta to get mine.

I knew mine would not make it with hers as soon as he said what he said. It's because he had control over getting our luggage to us. I do believe that he was very rude. I understand cancelling the flight - better safe than sorry. I do give Delta credit for that.

Delta Airlines required that my carry-on luggage be checked during my return from Toronto to Nashville, although it was within the size/weight limits. I obliged, was given a baggage claim ticket, and it was sent on a different plane from me. It arrived in Nashville over an hour before I did. When I arrived to pick up my luggage, Delta agents informed me that they removed the luggage from the carousel, hand-scanned it, and placed it near the Delta office. It was no longer there. Security cameras have tape of someone else picking up my bag.

I followed Delta's baggage recovery procedure and all subsequent attempts to contact Delta to check on the claim status were met with rude and uninformative representatives. After waiting the requisite 12 weeks, I still had not heard from Delta, so I sent a complaint email and all necessary documentation to the CEO, Richard **. He did not reply, but instead his assistant let me know that 1/3 of my claim would be "happily" paid via check. The payment was determined based on the "Montreal Convention". Delta has treated my luggage as "missing or lost" not as a security breach/stolen luggage.

If Delta agents took the liberty of taking my luggage into their care at my final destination, they should be held responsible for its contents. It was worth $4,525 of clothing/jewelry/business documents. This was supposed to be a piece of carry-on, thus included items that I would not normally put into checked luggage.

I took an international flight on Delta; my bags did not arrive at my destination. One bag was delivered some days later but the bag with my clothes etc arrived 14 days later. During this time the airlines told me to wait each day for delivery, (I was in an apartment they couldn't leave the bags, I had to be present), not to mention I had added expenses to replace the items I had packed in the suitcase that was in Atlanta instead of Rio. The baggage handlers in Brazil said my bags weren't lost, that delta had resold my space and didn't want to send them to Rio.

I said send them to Birmingham to my parents home because I was afraid they would be lost. When Delta came to my parent's home my folks said send the bags to Rio. When the bag arrived 14 days into the vacation it was torn and items were missing. Delta has ignored my emails, letters, even a judgment from Al. sm. claims court. I'm sure Delta has broken federal regulations with what they choose to do to me. What can I do? What a headache!

I had to wait for hours each day (until 2pm) when the Rio baggage office would call and say, they didn't send your bag on last night's flight. So most of my trip was spent shopping for items I needed, spending money that I had set aside to have a relaxing vacation. And then the bag came to me after 14 days inside a plastic bag with the contents half inside half out. So I had to even buy a new suitcase and found some items, a pair of sneakers, missing. I saved many receipts and made a claim sent everything to Delta, now they are telling me the record of this is not available. They want me to start all over again. Meanwhile I went to a small claims court, dealt ignored this and ignored the judgment. I guess when you fly with delta they can do anything they want and there is no way to make them accountable. I was a gold med. member. I'll never fly delta again!

I posted here on the 16th of January 2010 about Delta completely losing and apparently, evaporating from this earth my bag on a transit flight via Atlanta. Well, I just checked in with them today to see how my claim was progressing and guess what, they have done nothing about it. Its a joke, I had the same 'can I put you on hold' treatment after the telephone operator read through my notes and then, 'well, I am sorry sir, but we are still working on your claim. I will send the other team a high priority email'. Can I sue these people now? Anyone want to join in on a class action lawsuit?

They are way past the 12 weeks period they stipulate as the time it will take to process my claim? To repeat to anyone who is unsure. Delta, as mercenary and cutthroat when it comes to dealing with complaints and baggage than any other airlines in the US, they truly could not care less. I have lost a bag and contents on Christmas even work 1.4k and have wasted many hours filing a claim and following up on the telephone, all completely wasted time. I have no bag and no compensation.

On May 12, we flew from Washington to Vancouver via Minneapolis. There were substantial delays on the Delta Connection flight from DC to Minneapolis and we barely made the connection. Eighteen hours later, our bag had still not arrived in Vancouver. After several inquiries to Delta, we were finally informed that our bag was sent to Salt Lake City, but it was too late to get it on the MA 13 flights. They refused to guarantee it would be on any flights on May 14. The Delta people seemed to be very terse and unable to commit to solving our problem. There was some anti-seizure medication. We were unable to put on the carry-on baggage. We have lost that as well as many articles of my wife's clothing. This was our 20th wedding anniversary trip.

I was returning home on Delta Airlines, where I flew from Birmingham AL to Milwaukee WI (via Atlanta). After I checked my bag, I realized that I forgot to remove my Portable XM radio/MP3 player and my Bose ear buds from the front pocket. When I retrieved my bag in MKE, my items were missing from my bag. The other items were still in the pocket and the zipper was broken on the pocket. I made a claim at Delta baggage counter only to be told that Delta is not responsible for any missing electronic equipment. So Delta doesn't take any responsibility for their employees stealing from the customer's baggage. They charge us money to check our bags, but offer no guarantee that it will arrive where you are going with all of your personal items in the bag. Amazing! I won't be flying Delta airlines anymore. I have been a gold sky miles member for the past few years on NWA, too bad for Delta. I guess it does prove that Delta really stands for Don't Expect Luggage To Arrive if you check in on Delta airlines.

Paying $90.00 over and above the $25.00 one-way baggage fee for being 7 lbs over the limit is 'skyway robbery'. I also have observed the carry-on baggage that is taken from passengers due to lack of space in the overhead compartments on certain aircraft are not charged any fees. Certainly seems to penalize passengers who do not want to bother with juggling extra luggage. Unfortunately, I had to 'bite the bullet' and accept the fee.

I was traveling under non-rev standby, which didn't make the flight from being overbooked. But Mike, the agent who checked me in, was rushing and didn't give me a bag tag. As I called to ask for the whereabouts of my baggage, which also had a cooler of perishables, no one had any idea where because there was no bag tag onto the reservation. I called every 800 baggage claim to see if it went to Albany, NY point of destination, still no idea but they said they will send a message to NY office because I wanted to authorize someone to pick the perishables to prevent it from being damaged. I still only can send a message to office.

After finally booking the next flight, which was 2 days later, I had it made through the flight out hoping my baggage was on my destination and not damaged. A representative from NY baggage claim had called my daughter in FL saying if my mom didn't make that flight today, they have to trash that perishable item because they couldn't carry that long. My daughter had explained to Michelle that they had hoped it wasn't damaged because this would have been all avoided if the agent in FWB, FL named Mike was irresponsible as doing his job right. This caused my daughter 2 days off from being overwhelmed trying to get this information where my baggage was and if they (Delta) knew where it was from the beginning. We wanted a family in NY to go ahead and pick up the cooler when it landed to prevent it from being damaged. This was one big chaos that could've been prevented if somebody cared or willing to take the time to help assist in a professional manner.

My husband and I flew from Ft. Lauderdale to Louisville, connecting in Atlanta. We flew Delta. Once we landed in Atlanta to connect, we waited a few hours to find that we would be spending the night and were jerked around for yet another hour trying to get to Louisville on a flight that didn't take us all around the country for what should have been a two-hour flight at the longest.

We spent the night in Atlanta and came home to Louisville, only to find that my husband's suitcase had been cut open. Yes, cut. The zipper was stuck so from my findings on this next part led me to believe that cutting the bag was the only way they could get into it. My own suitcase had been opened, the lining ripped out, and the one piece of real jewelry, among a small box of costume jewelry, had been stolen. I admit that I should have known better than to leave that piece in my suitcase instead of carrying it, but hindsight is 20/20.

When I contacted Delta's customer service about all of these, they had me fill out an online form within a few days of our flight. This form was returned to me, a week later, with a notice to call customer service. At which point I have not heard anything back. The ring that was gone was a gift from my husband, and the luggage pieces were wedding gifts. A couple hundred dollars lost, but more than that, the sentimental value. I have read online that theft seems to be happening a lot with Delta from their Atlanta hub.

On top of all these, I can not even begin to describe the lack of customer service. That is putting it lightly. The out-and-out rudeness of the staff in all three cities was beyond me.

My husband and I flew home for my birthday which is Las Vegas from Ft. Drum, New York. They switched my tags with his. When we got off of the plane, my bag did not join me. I went to Delta's baggage services and the baggage attendant told me that my bag is probably at my connecting location which was JFK. She said that the bag would be delivered in a couple of hours. Later that night, I called back and the baggage attendant told me that my bag was lost and that they are investigating. The next morning, I took charge and tried to find my own bag. I called McCarran and JFK. They both said they do not have my bag. I then called back Syracuse which is where we landed and they said they have five days to find my bag. When I called for an update, the attendants act like they do not know what I am talking about. I am going crazy without my stuff. I will never fly Delta again.

The curbside check in guy told me it was too late to check in luggage (it was 29 min before plane take off), despite the fact I printed off my baggage claim ticket online and tried to hand it to him. He told me to go inside and get in line with the 20 or so other people and check them in at the kiosk. The kiosk wouldn't let me check my bags in, since it was 15 minutes to take off. They put us in a special line where we waited for 20 minutes to talk to someone! My child and I were put on a later flight departing in 6 hours! I demanded a manager and the 2 of us were switched to a flight leaving in 3 hours and each given a $100 voucher.

Delta has had so many complaints that they doubled the cost of their tickets, so that victims like us can't afford their tickets even with our vouchers. We are financially crushed and forced to purchase our tickets at other websites. They aren't compensating me for my misery last year at their terminal and they never intended to.

On march 13, I return from Florence, Italy. Florence, Paris. Atlanta, Detroit. DTW DL 1642, ATL AF 682, CDG AF 5049. In Atlanta, I was told my baggage didn't make it, that it will be delivered at my home on Monday. My baggage was delivered Tuesday afternoon and one of my new pairs of shoes was not in my luggage. I put my purchases on credit card an the pair of new shoes that is missing cost 69 Euros. It is disappointing to have things removed form your luggage. I will appreciated your assistance on the matter. Thank you.

This is our Delta experience of 13 February 2010. We would fly out of Brussels to Manaus over Atlanta. Flights in and out of Atlanta were affected by a snow storm. Atlanta was already overcrowded and those people travelling to Atlanta with connections that were already cancelled were kept in Brussels. I hope only in case no alternatives were found. Our connection to Manaus was okay so we left for Atlanta.

We arrived around 2 pm and our connection to Manaus was only around 11 pm so we had plenty of time in Atlanta to eat, drink, be bored and eat & drink again. We knew this upfront so this is certainly no complaint to Delta. At around 10 pm, we headed for our gate. The crew and pilot were there as well as the plane (we saw them enter the plane while we were waiting). The flight was still shown as "on time". 10 to 15 minutes later, when we were ready to board, our flight was cancelled and the ground personnel behind the desk ran away. A few minutes later, she came back and made the announcement that the flight was cancelled because there were lots of planes waiting for de-icing and the wait time was estimated to be 5 hours.

We were directed to a desk to be rebooked to another flight. From this desk, we were sent to another desk and finally once more to another desk as yet again we were sent to a wrong "customer service" location. We ended up in an enormous queue and finally made it to the service responsible at 1 am (3 hours later). All they could tell us was that we were booked on standby on next day's flight. "Flight was full but we had a good chance to get on this flight as there were probably more flights to be cancelled tomorrow and so some people wouldn't make it to this flight."

We tried the self-service kiosks that were present but these told us to speak to an agent. Just rebooking us as standby on next day flights could just as easily be done automatically and it may have shortened the queue.The situation was everything from pleasant. The people behind the desk were definitely making overtime and getting tired and grumpy. People that had been waiting in line for several hours were also hoping for a better alternative than the one proposed as that gave absolutely no guaranties about when they would make it to Manaus.

If Saturday's flight was full, the next flight was only on Wednesday (4 days later). We had a cruise leaving Manaus on Sunday so if we wouldn't be on the next flight, we would miss our cruise and would need to try to catch up in another city. It was an Amazon cruise and the next ports didn't have airports so we would lose one week.

We tried to work together with the customer service to find other alternatives but we got no collaboration at all. All they could offer was to put us standby for tomorrow. We also got no hotel or compensation as this was related to the weather, an act of God. I doubt this was the true reason as they did tell us before that they did not want to wait 5 hours for de-icing. At this point, it is their decision not to fly although it would have been possible. We heard planes leaving all evening & night so the airport has not been closed.

Even when it truly would have been an act of God, it is still very disappointing to not get any service or compensation as a customer, not even a minor form of empathy. We had a similar problem with United last year and United did offer us compensation when they were not obliged to do so. Under promise but over deliver. This gives you a wow feeling as a customer.

On the next day, Saturday, we also spoke with several of Delta's customer service agents to explain our situation and see for possibilities that would help us to be on time for the departure of our cruise. Doing the same story to different people, we finally had one agent, the third one, who showed some empathy for our situation. That was at least 3 hours later, again. She put us up in the standby list so our chances were a bit bigger.

Then we got a phone call from our travel agent (we stayed 3 more hours up on Friday night so we could call our travel agency as soon as it was 9 am in Belgium) that she managed to buy 2 new tickets on today's flight to Manaus. We originally had booked U-class tickets, the new tickets were B-class. At first, Delta was not willing to rebook our original tickets to these new tickets but another intervention from our travel agent finally made them change their minds. As such, we got confirmed seats on Saturday's flight to Manaus after several stressful hours.

Of course, I was happy to have these seats but I was surprised to discover that Delta is still selling tickets on a flight that has a lot of people already on standby. The right thing to do from a customer service point of view is to get your customers to their destination asap and not to make profit by selling more expensive tickets to new customers. Again, I was very disappointed to see how Delta takes care of his customers.

Our travel agent told us she was yelled at when she called them for the second time on this issue because she was interfering with their customer service. I cannot verify if it's true but I tend to believe her.

If you think this is the end of our story you're wrong. We carefully monitored our flight for the remainder of the day, hoping it would not be cancelled. When it was time to start boarding, everything went normal and all people with confirmed seats got on the plane. We had about 10 or 11 more seats and standby people were called to get on the plane. We waited for some minutes, it looked like hours. We wanted nothing more than to leave Atlanta. Finally a public announcement was made in the plane. "We were overweight for about 5000 pound and all the standby people would need to disembark the plane again". Some of them were also on our cruise and of course they didn't want to get off the plane again. You get a seat and then again they take it away from you. It took the crew a while to get all standby people off again. At this point, we were very happy to have confirmed seats!

We were still waiting and then suddenly we saw 3 people coming back on. Apparently they did a miscalculation and they were not that much overweight at all. All the standby people could have gone with our flight but some of them directly left the gate after disembarking the plane and they did no effort to page them to come back. Another announcement was made about the miscalculation and the fact that just unloading the luggage of the standby people was enough and we were ready to go. People that were on the standby list would get their luggage with a next flight. We had another reason to be happy, we were flying and at least we had our luggage. If we would have been standby we would be traveling without luggage.

When we arrived in Manaus, there was another surprise for us. Our plane did not take any luggage at all, from nobody! Our flight had taken cargo instead and suddenly of course, it was clear why we could be overweight. This is just a slap in your face as a customer. The company you're flying with prefers to take cargo of somebody else instead of your luggage. *** customer, I'm not interested in you at all. By taking this cargo, I have a lot more profit. You can wait for your bags.

Our cruise left the same evening, so there was no way we would get our bags. Delta, taking care as always, would send them to Manaus but would not send them to Santarem. (the port we would arrive three days later) Luckily, Princess Cruises took care of our luggage and offered us compensation and formal clothing so we could still enjoy these first three days of our cruise. Thumbs up for Princess Cruises that showed how you can make the difference. There is not one good word about Delta. I know they can't manage the weather but there are lots of things that they could have done better, and a flight that leaves with cargo instead of luggage. Who does something like that?!

I don't want this to be one of those insanely long unreadable posts. Here is a tip, do not fly Delta! Here are the facts:

1) I called to get seat assignments the night before my Delta/KLM flight to Amsterdam from DTW. The agent cancelled the confirmed ticket. I found out the next morning at the airport, where we got it reinstated after a long wait and 3 confirmation numbers.

2) My baggage was lost. No one knows where it is, and it's 7 days later. They give you numbers to call to a central baggage center, where all they can do is email airports requests, and never hear back. They give you a website link which is never updated, and when you call their toll free number to get an agent tell you "I'm sorry for your inconvenience, but there is nothing I can do". You are on hold for an average of 35 minutes. Oh, and they also give you numbers at the other airports (ie. Amsterdam, Capetown) where you are traveling, and tell you to call them, and then you learn the numbers are non-working ones. Great! Thanks for nothing.

This is all for a $1,679 coach ticket, not a $250 one. Oh, and did I mention one agent told me that Delta had two baggage tag numbers listed on different systems. Another told me that the luggage had moved from one city to another. The next agent told me that never happened. It was likely (not confirmed) sent to Atlanta, to a central depot nobody really knows , and they cannot call in directly to where bags are kept. My bag has a personal permanent luggage tag on it. It is highly recognizable, with easy to confirm contents. Needless to say, Delta is off the charts, and out of touch with customer service, systems, communications, processes, everything. Hello Continental! 7 days and counting of travel without my clothes, toiletries, and gifts I was bringing to another country. I spent countless hours and money spent on phone, and waiting in airports to speak to baggage office people, to process and check my claim.

On December 28th 2009, I paid excess luggage of $200.00 in Reno, Nevada, going to Lagos, Nigeria. When I got to Lagos, Nigeria, the next day, my luggage did not arrive. When I approached the luggage handlers in Lagos, they told me to check back the day or two. All the clothes, shoes, tie, belt and gifts for a wedding on the next day was in there. I had to spend extra money to replace them.

The agent treated so rudely when explained on charges on extra luggage. I was surprised on the amount of the extra for $ 200.00 for it. I know for sure, extra luggage for international is $ 100.00 on any other airline but this person does not have any courtesy to explain calmly and decently.

I noticed my luggage was damaged when I took it off the conveyor belt in Sault Michigan Kinross Airoport Sault Ste Marie Michigan, asked the attendant what I should do and they advised me to write to delta airlines. Hope I have the right dept. The damage was done to a large suitcase at the top of the wheel, damage in a half circular ring up toward the center of the suitcase. New luggage must be purchased. Please replace at your earliest convenience.

I just returned on Saturday from a Carnival Caribbean Cruise where I served as the group leader for our University of Montana Western Alumni and Friends booking. A portion of our group flew from Bozeman, MT, through Minneapolis, and into Miami late on January 10th. We arrived at approximately 11:45PM and went directly to claim our baggage. All of those traveling with this portion of our group received their luggage except me. Immediately, I went to the Baggage Claim Services Office, and was treated rudely by the agent serving in the office. However, I was told that my bag would arrive in Miami by noon on the 11th. They would notify Carnival, and make arrangements to have my suitcase delivered to the boat before our sailing time. After making it to our hotel and checking in at approximately 2am, I arose early on the 11th, and took a taxi back to the airport to check the status of my luggage. I spoke with the representative in the Miami baggage office who informed me that she had no idea if my luggage made the early flight, but that it may arrive on the next flight at 10AM, arriving in Miami at 2:37PM.

I checked in with Carnival Guest Services on-board the ship just before sailing, to find out that my luggage did not make our boat. The guest services agent began working with the airline and told me that my bag would be available when we arrived in Grand Turk on Tuesday the 12th. On Tuesday, again no luggage. I checked back in several times and was continually told my bag would be in Nassau when we arrive on Friday the 15th. Each and every time I spoke with a Delta airline representative or the guest services agent at Carnival, I was given a completely different story, and became very frustrated. When Carnival Guest Services went to retrieve my items from the Nassau airport, again it was not there. A conservative estimate of the amount of time spent on hold, traveling to and from the airport, while getting the runaround easily exceeded 12 hours, and all of these calls and/or visits resulted in the situation not being resolved. The situation continually went from bad to worse.

When we disembarked from the ship in Miami, I arranged to be one of the first off the ship to make it to the Baggage Services office at the Miami Airport. I arrived to the door at 7:55AM. The posted hours were 8AM to midnight. I waited until approximately 8:15, and went upstairs to the check-in counter, where I was assured by a Delta agent that someone was down at the Baggage Office. I went back downstairs and again, waited. At approximately 8:45, I noticed a Delta Agent go in through the side door. While I was there, they never did open the customer area. While waiting, I called the 800 number located on the baggage information claim and was told my bag was in Miami. I ended up going and knocking on the side door, and addressed my baggage situation with the representative who opened the door.

My luggage was still lost. This representative thought it was in Nassau, while on the phone, I was told my suitcase was in Miami. I asked the representative to call Nassau's Delta Baggage claim and was told that he was not authorized to call Delta internationally, and instead sent them a wire. Eventually, I was given the Property Loss Claim form. Upon our return to Bozeman on January 16th, we again flew through Minneapolis. When we arrived, two more suitcases were missing from our group. While we were working to retrieve these two additional bags, I asked the representative if any new information arrived about my luggage. She was appalled at all of the notes in my file and what I had gone through the entire week.

Eventually, I found the phone number to the Nassau Delta Baggage claim and called from my personal home phone, where the representative told me she could see may bag in front of her, and that it arrived to Nassau on Saturday the 16th. After being told several times by Delta officials that they could not call the Nassau airport because it was an international call, I called them myself and found my bag. In the meantime, the airline still had no accurate record of the location of my luggage. I asked her to forward it to Bozeman, Montana. When I turned in my receipts for reimbursement, I was told that I should receive payment within 14 days. Which I thought was reasonable. The 14 days have passed.

After sitting on hold for twenty minutes, I was able to speak with a CSR named Jane. Jane informed me that my name is not listed in the system as having a check cut. I am supposed to call back in a week. She told me with the merger, things are very chaotic and oftentimes slip through the crack. She could see where my reimbursement was documented by the gate agent in Bozeman. I asked "if she couldn't give me any answers, who could?" She told me there is literally no one else to discuss this situation with. I have received my credit card bill to pay for the items I purchased, and your airline has disappointed me again.

Several issues in this situation concern me. This trip cost my office $1,300, usually a good investment when we are able to build relationships and cultivate our alumni and donors. Unfortunately, this was not able to happen due to my lost luggage. I was able to purchase a few items to get me by for the week, but that was really it, I got by. I did not have the appropriate attire for any of our scheduled events. No one at Delta would give me an appropriate answer. It was completely disappointing! I do ask that they consider the loss of my time, the frustration, how uncomfortable and the significant impact this situation had on my professional interactions with our group. Basically, it ruined the trip. I ask that you compensate me with complimentary tickets, or voucher to use in the future. The outcome of this matter will determine the future of our current group, university and personal travel with Delta Airline.

I flew with Delta on a trip to Alaska. My suitcase was lost on the return trip. Airline employees were discourteous and evasive in trying to resolve. Eventually, they delivered a wrong suitcase and thereafter, whenever inquiry made, they would respond that their records show it was delivered and they would have to start a new file. This went on for several weeks.

Eventually, they conceded that it was lost and they were liable. On 11/30/2009, I received a letter from claims manager Joey ** saying they would reimburse us for $2,166.46, which "representing the value of your remaining property as stated in your claim will be mailed under separate cover". Of course, this was not received and follow-up calls all are non-responsive, "will get back to you".

I feel this is not incompetence but a designed business practice to frustrate passengers to a point where most just give up and drop efforts to be reimbursed! They allowed claim of $2,166.46. However, actually, loss was closer to $3,500.

We are writing to report a very unpleasant experience with Delta Airline during our South America vacation in the holiday season.We booked an open-jaw trip from Baltimore to Quito, Ecuador on Dec. 11 and returned from Lima, Peru to Baltimore on Jan. 5 (Reservation #CQ57BE). Here is what happened.

On Dec. 11, our flight DL379 from Baltimore to Atlanta (scheduled taking off at 2:36 pm) was significantly delayed. The explanation we got at BWI was that some mechanical problems prevented the plane from leaving Atlanta. We were therefore put on flight DL1889 leaving BWI at 4:05 pm, and arrived in Atlanta around 6:30 pm. This of course resulted in the miss of our connection flight from Atlanta to Quito leaving at 5:40 pm.

When we went to the Delta desk seeking help to get to Quito as soon as possible in order to make our paid cruise trip in Galapagos Islands, the clerk there was very rude (should have written down her name, but unfortunately didn't). Except telling us that we were put on the same flight the next day, she refused to do any research for us even with us mentioning that Delta partners with Copa Airline who has flights to Ecuador. Even worse, she first insisted that the delay was due to "weather" (so we were responsible for everything including the lodging in Atlanta; she did offer a discount rate at Econo Lodge for $59.95 per night). Then she offered that the air control was the reason, which again was nonsense as the later flight came in first. We asked to speak to a manager, then was told that he would only be available in an hour.

The clerk did eventually give us vouchers for one day lodge and meals in Atlanta. (and the SkyTeam T-shirts did trigger "Welcome to the SkyTeam" cheers among our fellow cruisers later). And we finally settled in the airport hotel around 8:30 pm. The direct result is that we missed our first day and night of our 10-day Galapagos cruise package.

Too anxious to relax at the hotel, we went back to the Atlanta airport at 2 pm on Dec. 12 to confirm our seat to Quito, and to double check that our two check-in luggage were okay. At 4 pm, we finally had our seats and were assured again that our luggage were on the flight. Fun was not end yet. Imagine what a shock we sustained after we passed passport control in Quito around 1 am, Dec. 13, and could not locate our luggage. Delta luggage personnel in Quito seemed to have no idea, but asked us to fill out the form of lost luggage and said that the best scenario was to have our luggage fly in next day, only if they could locate them. After communicating with them that our cruise ship would be in San Cristobal on Dec. 14. The lady told us that Delta would use the earliest flight to San Cristobal by Tame airline to send our luggage to the ship, again only if they arrived next day. (It was after 2:30 am when all the paper work was done and already too late for us to go to the downtown hotel we reserved as a result of the 1-day delay of our arrival in Quito, as we needed to be back to the airport by 6 am.)

In the morning of Dec. 14, Celebrity Xpedition found no luggage for us in San Cristobal and then figured out that our luggage were still in Quito and Delta was not doing anything about it unless I sent them a letter to release the luggage to Celebrity Xpedition (couldn't Delta personnel make a phone call first, we gave them all the numbers?). Eventually Celebrity Xpedition arranged the luggage being delivered to us on Dec. 16 and charged us $100 for it (We can fax you the receipt, and we believe that Delta should be responsible for this if nothing else! ).

Can you imagine how embarrassed we were without changing clothes for the half of our Galapagos cruise (we traveled from freezing Baltimore to the Tropics)? When in the middle of nowhere, the only thing we can do was to buy everything possible from the Gift Shop: T-shirts, shorts (no, we are never T-shirts/shorts person), wind jacket, rain poncho, sun lotion, insect repellent, toothpaste (yes, we did fortunately save the toothbrushes you gave us in Atlanta just in case), you name it. Of course, the price was not as friendly as that in Wal-Mart. And, every night we needed to hand wash underwear and socks, and used hairdryer to dry them. Enjoy such vacation, anyone?

As a government employee working for NASA, unlike many of my colleagues who are loyal customs to United or American Airline, I keep flying Northwest for a long time (Elite member for years). Since the merger of Delta and Northwest, I would like to fly more on Delta (made 2 trips in 2009 and possibly more in 2010). However, this trip was a disaster, the worst trip I have ever had. My wife asked me never to fly Delta again, saying Delta may be the largest airline in the world, but also made the biggest troubles ever to us (more stories told by fellow cruisers of course). We emailed a letter to Delta after returning to Maryland, but haven't heard anything from Delta. We lost the first 2-night and 1-day tour of our 10-day Galapagos cruise package. We paid $100 to Celebrity Xpedition to recover our luggage from Delta to ship. We spent hundreds dollars to buy clothes and other things we need for the first 5-day of our vacation.

Delta 'lost' one of my bags whilst I was making a connecting flight in Atlanta. I reported this to the Delta representative in the arrivals and was told my bag would be delivered the next day. There were no calls the next day and no bag. I returned to Delta Baggage services at my destination and was told my bag was lost and was probably still in Atlanta. Since that time I have called the operator 5 times and have had no new information since. I faxed a claim form on the 11th of Jan 2010 and sent email queries to customer service and was told to file a claim. So all I can do is wait 10-12 weeks for them to process my form and decide the final outcome.

Typically, when I call customer services, the operator looks up my reference number, pauses and then puts me on hold for a minute; the operator then comes back and says they do not know where my bag is. I point out that since it's shown as entering Atlanta but not leaving, then it's most likely in Atlanta to which they reply "yes, I'm probably right." I then ask them to send messages asking baggage staff in Atlanta to look for the bag, which they do to no end because they never update the case with the outcome of the search and so there is no indication anyone looks at all.

Delta simply saying they don't know where the bag is covers them from having to do any meaningful search. Consequently, I have to simply wait out the 3-4 months till the inevitable decision is made to compensate me with a small fraction of what the bag and contents were worth. If no one is looking for the bag then I can't see how can it be found?

I was 4 lbs overweight on my luggage (54 lbs) and was charged $110 as a baggage fee with penalty. This occurred on Flight 1232 out of Phoenix on December 30, 2009 to Salt Lake City, Ut. I have financial hardship. Also, I noticed that Delta does not enforce baggage policy uniformly, since most carry-ons do not meet their size limits. So how can they be so harsh on some policies and lax on others?

Our son, a soldier stationed at Fort Monmouth, NJ, flew from California on Saturday, January 2, 2010, arriving in Newark on a "red eye" the next morning at about 11:00 am. For some dumb reason, his bag did not get loaded on his Atlanta connection. Delta gave the usual ** that it would be delivered after 6:00 pm that same day, Sunday, but no later than 9:00 am the next day, Monday.

Interesting to note that I was also told that hotel deliveries are first priority, and that deliveries to military posts are last. Great patriotism Delta! Because of security concerns, Fort Monmouth will not allow direct delivery on post. So what the baggage delivery service says they must do is contact the soldier by phone, who then has to walk to the gate and pick up his bag from the driver. The problem with that plan is that Army duties come first, so he cannot simply walk away at any given moment to meet the truck whenever they might call.

Anyway, at about 9:00 pm on Sunday evening, we received a call from the delivery driver asking where he should deliver the bag. He led me to believe it was now on the way. Apparently he lied, because at 3:00 am Monday morning, I received yet another call from a different driver asking the same questions. That's when I came unglued. I told him that I was not about to wake up a young man at 3:00 am who has to report for duty in just a couple of hours. He said he would pass the bag on to the "next driver."

We are still awaiting delivery. Because my son's cell phone charger is in his luggage, his cell phone battery is nearly dead. So now we have yet a another dilemma: How will they reach him once his cell phone is no longer available? I called back the baggage claim people who were not only not empathetic, but actually hung up on me. I then called the corporate offices to complain, and am now awaiting a call back from someone "with authority" assigned to the baggage claim department. Amazing, particularly since we paid an extra $20 for this stellar service.

On Dec 27, 2009 I was returning home from Toronto. Because of airport security delays I missed my flight and I was put on a different Delta flight with new route and connections than my original itinerary. I was assured that my bag was transferred to the new flight. After arriving at destination my bag was nowhere so I opened a claim. Since then I keep calling customer service every day and they are telling me that they have no idea where my bag is and they cannon contact Toronto by phone to check if the bag left the airport with my flight or not. All the customer service can do is put a request to have an update on the bag tag and hope that some Delta employee somewhere in the world will update the request!? This is a messed up system as far as I'm concerned. Paying extra fees for checking in bags is a rip off giving that no service is actually improving. I was told that I can file a lost property claim after 5 days and maybe I'll get back some money!? I guess my take is to never fly Delta again or don't check bags when flying with Delta or any other airline for that matter. I hope you are reading this if you consider flying Delta.

On oct 13 2009 I moved with my 2 kids to nyc from dallas tx. I checked in two bags in TX but when I arrived to NYC i only recieved one bag.After reporting the missing bag I was told I would need to wait 5 days to see if they can locate missing bag. After 5 days my husband returned to the airport and he was told the had closed the claim but he asked why we were not notified and the had no response. We filled out a form to fax to central baggage service and it was faxed on oct 28 2009.

We recieved a conformation email from delta airlines and was told we had to wait 8 weeks for a response. It has been more than eight weeks and we keep calling and their only response is that we have to keep waiting. We have done everything delta airlines asked us to do but this is getting rediculous that they keep saying wait and wait. I think they should pay the luggage lost already.

I am not satisfied with this response. I have already spent well over $100 to replace items that I need as a frequent business traveler. I was told by 2 Delta/Mesaba employees, that as a frequent business traveler, I would be reimbursed for the items I need for my weekly business travels. Each employee gave me a form and stated that the reimbursement process would be fast and easy. At this time of the year, I do not have extra money to be purchasing travel items that were lost by Delta, and waiting 3 months for a reimbursement seems outrageous. Further, lost prescription eyeglasses and medicines should be a prioirity reimbursable items due to the nature of their needs.

However, this is the fourth time that I am providing this data to Delta Baggage Service. Are there 3 different systems that Delta is using to locate my lost luggage? Why do I need to keep providing this detail if someone has entered it from the very beginning? I gave the information to a gentleman in Atlanta airport on 12/10; I had to give the information again to someone in Atlanta on 12/12, and then on 12/14 I gave this information to the Mesaba employee working in Toledo airport. I don't understand why I have to keep providing the same data over and over.

I am still amazed that with a flight with only 10 people, my luggage was mishandled/lost. Furthermore, I find it rather disrespectful to receive such an impersonal response. I have received more than enough apologies from Delta. Now I want resolutions or my lost luggage back.

I travelled twice in one week on Delta and BOTH times ALL of my luggage was left behind causing much annoyance and frustration and expense. Details are: Conf.Nbr: QSDHB9 (Nov. 22 and 29). On the trip from Kingston, Jamaica to Atlanta,our two checked bags did not arrive in Atlanta. When we arrived at Evansville, Indiana, a report was made to Delta. The bags arrived the following night (Nov. 23) and we had to make a trip to the airport to collect them.

On the return trip to Jamaica, again the bags did not arrive on our flight. This time there were 3 checked bags. I believe they were delayed in Atlanta and not Evansville. These three bags arrived on the night of Nov. 29 by an American Airlines flight but were not available for collection until the next day (N0v. 30), causing another trip to the airport in Kingston.

It was necessary for us to purchase clothing and toilet items in Evansville as Delta had no information as to when the bags would arrive.

I am requesting reimbursement of US$150.00 for the extreme inconvenience experienced and reimbursement for expenses incurred for purchases outlined above and taxi trips to the airports to collect the luggage.

We understand from local Delta staff that our experience happens frequently on the Kgn/Atlanta route as it is felt that the small aircraft being used on this route cannot accommodate the luggage for a full complement of passengers. As a matter of interest, while seated on the aircraft in Kingston awaiting departure, we saw our bags and several others being off-loaded from the aircraft, so we knew from then that they would not arrive with us at Evansville. We are extremely upset at having to experience the foregoing and trust that [they] will reimburse our claim.

I flew from Tampa to Boise; my bag flew from Tampa to Minneapolis. So far, I have been told 8 different stories as to what happened and when I would receive my bag. Needless to say, I still haven't seen it. The $20 that was charged for my to check my bag will not be refunded. The customer service peronnel that I spoke with were extremely rude and dismissive. I guess it's gone forever. Delta is definitly not the right chose for anyone.

I went to visit my mother in NC. I had purchased some things and needed to check my bag. When I arrived back in Chicago my luggage was not there. I was adivsed that it was on the next flight and I would receive it around 9pm. I went home and waited no luggage I arrived so I went online and it stated that my luggage was in Montreal, Canada.

I contacted Delta airlines and asked for the return of my luggage fee which was only fifteen dollars and they said, "We are sorry for the inconvience but they would not refund my money because my bag was over the carry-on limit." I then asked, "How can you charge someone $15.00 to lose my luggage." They said, "it happens when we find it you'll get it." I don't think it's fair to charge someone money and not provide the correct service.

I still do not have my luggage, have been yelled at. Then when I was checking in I was forced to take my sweatshirt off and stand in only jeans and an under shirt. I would not reccomend Delta to anyone and I think they should refund my money. They basically took my money and didn't do what they said they would do and now I'm inconvienced and out money.

I arrived from Rome, Italy in Atlanta, GA on October 19th.I went through customs , picked up my luggage. Finished with customs, had to put my luggage back on the carousel to travel up front to pick up on carousel no.2 The luggage has not been seen since. I have traveled back to the airport( 2x's) to check on it. I have checked online and called.I filled out my claim form 3 weeks ago ,no one has contacted me. I had 3 bottles of wine and 3 containers of olive oil in my luggage. I feel very strongly that someone in customs or Delta stole my luggage.

We recently went on vacation using Delta as the domestic airline connecting to British Airlines for the international flight. The lady I made the Delta reservations with told me to be sure to tell Delta when checking in that I was connecting to an international flight and they would not charge me baggage fees. When I checked in, they said sorry, since the flights were on separate tickets, they charge for baggage fees. That's not what I was told. Additionally, they charged different rates for going and coming, even tho the departure and arrival cities were the same. I requested my $90 back, the total baggage fees. They wrote back and declined. I think this is bad business and they should pay for their mistake.

I have to report how rediculous their baggage fair is. I checked 3 bags weighing 44 pounds. They charged me $175.00. I would have been better off to ship my stuff UPS to the hotel in Atlanta Georgia. It cut me short $175 dollars. I had to get a friend of a friend to take my luggage back in her car. Otherwise I would have had to leave it in atlanta.

Delta reoutinely prices their airfare unfairly. For example: On 28-Oct-2009 I was in ABQ trying to get a 1-way flight back to SLC. The Delta website wanted $750 for that fare. But if I bought a ticket from ABQ to BIL via SLC, the fare was (approx) $350. The flight from ABQ to SLC was the same flight, the same plane, the same seats available, yet Delta wanted nearly twice the price. I was able to get a much more reasonably priced airfare from ABQ to SLC by calling the Delta Premium Sales & Service line (800-325-1551) where they issued me a ticket for only $220 for that same flight, same plane, same seat.

Today (29-Oct-2009) when attempting to purchase round-trip flights from SLC to FCA for Monday Nov 2 and return on Nov 4, Delta wanted $1550! Yet if I were to purchase round-trip flights from LAS - SLC - FCA on the same dates, the fare was only $398 - 1/4th the cost, yet the same plane, same flight, same seats on the segments between SLC & FCA! How can they do this? This is unfair, and quite frankly, rediculous to charge less for more! What makes it even more rediculous is that if I were to have purchased the ABQ-SLC-BIL flight yesterday, I would NOT BE ALLOWED by Delta to check my bags to SLC (as opposed to BIL), meaning my bags are required by Delta to end up where the ticket was purchaed to as opposed to where I want to 'get off'. Because I have to take tools with me as a function of my job, and because no US airline will allow me to carry-on tools, I am forced to check my baggage. I know for a fact that it is actually cheaper for me in some cases to ship my baggage via FedEx overnight, then jump on a multi-stop flight and get off where I actually intended to fly, rather than to where the Delta WANTS me to fly!

I am a Delta Platinum Medallion member, Delta's highest current frequent flier level. I fly Delta flights nearly every week for business, yet they treat me like dirt, overpricing flights, and encouraging me to take other airlines (but because I live at a Delta hub, other airlines are less convenient requiring stop-overs at destinations I did not intend to visit). I honestly believe that if the Airlines were regulated by the government as they used to be, that this type of unfair price gouging of the public would no longer occur, and that is being said by an Anti-Government involvement person!

I will not be flying them again even if they are less expensive. They just don't care. They figure the next time you fly, you will go with the cheapest flight regardless of past experiences. Fool me once....

Scanners or baggage ripped off gold rolex and misc gold jewery with some diamonds that I inheireted from my sisters death Oct.2009. Delta staff xrayed my bags and my grandchildrens and sons bags upon returning from my sisters funural and they went through my grandauters and grandsons bags and when we got on the plane they took our bags away from us as we carried them on the plane and when we explained that United Airlines let us carry them on they responded with "I guess we care about your safty and they don't. Other passangers had bigger bags then we did.

When we got to Saltlake City we transfoered planes and was delayed by almost an hour and the flight crew made jokes about the delay and over a half empty plane. We missed our connection in LAX and was transferred to American Airlines by Delta because they didnot have a connecting flight because of them being late. They put my grandaughters bag on the wrong baggage carrsal. We finally got our bags and dicscovered that our possions have been ripped off. My sons 90.00 bottle of colone, antique rolex watch-ladies, misc gold jewery some with diamonds gone just like that. My inhairence from my sister and family hairlooms.

I want reinbursed and have been trying to find a claim form. I will sue as the watch alone was worth over $1800.00 plus. This trip was a nightmare. We started flying at 5:10a. Oct.13,2009 and didnot arrive in Orlando,FL. untill )ct. 14,2009 at 12:10am. Almost a 24 hr. flight that was only suppose to be 8 hours. Delta Airlines how do you stay in Business? I could almost bet on this that I willnot be compensated for my belongings or probably will not hear from you untill I file suit.

I had a plane trip from Moline Illinois to West Palm Beach Florida on Aug. 6, 2009. I paid 15.00 to check in my bag. I took flight number 2755 and some stuff is missing from my bag worth $325.00. I sent Delta the form over a month ago and a half and they did not respond. I seen were some Miami personal was arrested for stealing. I am sure more personal stole my items too. I want Delta to pay me for my lost items.

On Saturday September 26 my Delta flight from Indiana was delayed due to inclement weather along the east coast yet the Delta team at ATL were obviously unaware of the this as they did not wait for any connecting flights on Saturday 26 September. To add insult to injury Delta's ATL customer service puts me up in the nastiest hotel in Atlanta (comfort suites). The hotel smelled of garbage upon entry to the reception area. I refuse to be treated like garbage so I paid for a room at crowne plaza. Delta's airport team refused to give me my bags and so I was forced to buy toiletries in Atlanta with my own funds AGAIN. With all of TSA warnings, how can an airline refuse to give me my bags and hold onto them for 24hrs. although my bags were at ATL from 9:30am on Saturday September 26, one of my bags was left behind at ATL, from the flight leaving on Sunday 27 September. and then to cap it all off, I was assured that my bags were in a secure area only realise that the one bag I did get was left in an exposed area as all my clothes are soaked through with an unidentified liquid

I flew from Florence SC to Altanta GA, then connection to Houston TX. I only had my carry on luggage due to plane size they made me leave my luggage at the plane, then when I got off the lyggage was at the plane when I got off at Altanta GA, then the same in Houston TX. The return flight is when the nighmare started. I left Houston TX flying to Altanta GA, same thing my luggage was tagged carry on, will be at the arrival gate in Altanta GA. When I got off the plane the flight attendance ask what I was waiting for, I told him my carry one luggage. He stated they do not do that it would be at the baggage claim area. I told him I had a connection flight and I did not check my luggage in, I left and went to the inside check in desk at the arrival gate. That lady told me my luggage will be at the plane go back. So I did , now the flight attendance was very rude, ask why I was back, I told him for my luggage he stated I already told you. At this time there was the stroller and baby seat, I told him why are these here is you do not do it. He would not answer me just turned and walked away.

At this time I was really upset by myself and needed to make my connection flight. I went to a delta check in desk and 2 ladies there told me that my bag will be on the plane and waiting for me in Florence SC. When I got to my gate only about 10 minutes to spare, I spoke with the late at the gate, she called over another lady & I ask if they could check and see where my bag is, I explained all my money & credit cards were in that bag. She went down to the plane and came back and assured me it was on the plane. I got to Florence and my luggage not there. At 1AM I was having to call all of my credit cards company to put holds on all my cards. Then the next day was another night mare. I had to cancel 3 appointments and lose bussiness. At 9AM I was told that my luggage would come into Myrtle Beach SC which is where I leave ( FLorence sc is 1 1/2 hours) She told me to call back at 4PM and she could tell me what time it would arrive in Myrtle Beach. Called back at 4 PM to find out the lady had not done what she said and almost sure my bag is going to Florence SC. Then at 10:30 PM I was told my luggage was in Florence, that airport closes at 10 PM. So I had to get up at 3 AM to get to Florence by 5 AM to get my luggage and be back for work. I had stated to Delta employee that I feel Delta should make this right and offer me a coupon for a flight, and if Delta did not I would never flew them again. As of today no one has contacted me from Delta they could not care less about customer satisfaction.

On my return flight from Charleston WV to Little Rock Ar on Saturday, Sept 19, my luggage did not make it to Little Rock. I was o.k. with that. They did send it via American Airlines to Dallas and then to Texarkana. I was able to pick it up at the Texarkana Regional Airport on Sunday morning, Sept. 20. I was appreciative of that. However, when I got my bag home, it and all of my contents were very wet. They were wet as if it had sat on a runway at some point for a very long time. I had laundered all of my clothes prior to packing since I had to travel again on the following Monday. I had to rush home and relaunder all of my clothing along with find another (smaller) peice of luggage to travel with on Monday. I know there is nothing that can be done about it at this point and my complaint is probably for nothing, but I was terribly unsatisfied with the handling of my luggage, especially after paying $40 to see that it was transported properly.

2003 to Ft. Myers. I have a airport lock on my luggage. I did pack some dirty clothes in my side pocket of my luggage that has a zipper. They were dirty clothes from the night before. PJ, a black shirt and underwear. I find it very disgusting for someone to take them. I thought all bagger were screened. I feel violated for someone could do that.

I apologize to anyone who sees this more than once but I plan to post it anywhere I can until I get some satisfaction from Delta.

Traveled with Delta from Tulsa to Atlanta 7/30/09 Delta 5252 by Atlantic Southeast; Atlanta to London Gatwick 7/30/09 Delta 812 by Northwest Airlines; Arrived London Gatwick on 7/31/09; Checked 1 Bag; all that was allowed, carried a handbag; Bag never made it to London until the night before I left back to Tulsa; I am on a trip with my daughter who has attended school there for the summer at her own expense; this was a vacation that we will not be able to afford again; I had packed 2 days of medication in my carry on, I was without clothing, medication, my maps, had made arrangements for international calling which the provider could not get to work;

This is the bottomline: NO ONE was willing to help me with Delta/Northwest/Atlantic Southeast; The plane was delayed in Tulsa due to weather; I understand; What I do not understand is the passive, non-professionals that are employed by Delta at the Baggage Claim Area in London; From London I traveled to Nice without clothes as the receptionist at the Hotel in London was very helpful to call Baggage Claims in London. She managed to get information to them when and where I would be traveling during the entire 9 days.

Each of the two hotels where we stayed were most helpful in communicating with Delta Baggage to see if they could confirm that my bag had been found. I paid to use a computer to communicate with Delta to no avail. When the concerie called each day I was told the bag would be delivered. That did not happen. This consumed me as I was not able to purchase but the bare necessities on this trip. I had hoped to get my belongings. I hand laundered my clothes that I was wearing daily. No night clothes, no medication, nothing.

I purchased a ticket on Delta Airline to fly from Birmingham, Alabama to Rio de Janeiro, Brazil via Atlanta. At the gate in Birmingham, AL, I learned that flights to Atlanta were backed up for more than 3 hours. I was sure I would miss my connection to Rio. I didn't want to spend the night in Atlanta, I would rather return home and try to leave the following day. With this in mind, I approached the desk and was advised to grab my stuff, that there was one seat left on a flight leaving immediately had told me they would be arriving. I arrived in Atlanta in plenty of time to make my connection.

Once in Rio, I learned that my bags didn't arrive on the flight so I stood in a long line with many other passengers who had the same problem. I filled out the paperwork and felt confident that I would have my bags within 24 hours and the inconvenience would be minimal. The following day I called the baggage personnel at the Rio terminal, they told me that the bag would be delivered later in the day. I explained that I wasn't staying at a hotel, that I was staying at an apartment and there was no one available to receive the bags. They said I should wait there at the apartment for the delivery of the bags. The bags didn't come.

I phoned again they told me that the bags would arrive the following day and that I would have 25.00 US dollars to buy necessary items. I bought what I needed and it exceeded 25.00 US dollars. I had to buy a hair dryer, change of clothes, toothbrush, aspirin, shampoo, skin creme among other things.

The following day, Thursday, I waited for the bags to come. I had an appointment that afternoon and planned to wear the clothes that would be arriving that day as the employee at the baggage office. The bags didn't arrive. By 2pm, I called the baggage office again and they told me the bags weren't on the flight. Therefore, I ran around trying to buy clothes, etc, to get myself together for the appointment. Up to this point my stay in Rio was miserable.

Day after day of chaos, no clothes and waiting, which was not what I had planned for this vacation?

Friday morning I called the baggage office they explained that the flights arrive in the morning and by 1pm they will know if my bags have arrived on the flight that morning. I phoned at 1pm and the baggage office told that one bag had arrived and the other was still in Atlanta. The bag, which was delivered that afternoon (another day of waiting around), did not contain any of my clothes. It contained presents, books, shoes, etc, but no clothes.

Saturday morning I called the baggage office and they told me that my bag was in Atlanta but that there were many reasons including its weight that made it unlikely that Delta would send it to Rio. The person on the phone told me to report the bag missing if it didn't arrive by Wednesday. Then they said it might be on the previous night's flight so I spent another day waiting for the luggage. Nothing. I called the baggage office and explained that I had plans for Sunday, and I wouldn't be available for waiting around for the luggage. They told me it would be impossible to deliver it without someone to receive it and as I was at this point desperate for mu clothes in the luggage, I cancelled my plans and waited for the bag while a group of my friend took a boat tour. The luggage didn't arrive.

By Monday morning, I was very upset with the baggage office. They told me that more than likely the bag would not be coming because, "Delta hasn't sent it by now and it isn't lost so, you have to understand that we are doing everything we can, calling Delta asking for the bag etc, it's their choice not to send it, being that it is a very heavy bag and the flights have been full and lots of extra luggage coming to Rio." I explained that I bought a ticket that included the baggage I and that Delta was not complying with the terms of that agreement. I was advised to send an email to Delta airlines; I sent three emails regarding this matter and received no response from Delta. I tried to call Delta, there was no access to 800 numbers from Rio so I got a number in Atlanta but was put on hold for such I long time I gave up.

After 8 days of waiting for the bag, the baggage office told me that the bag has been declared missing and that, I would need to fill out paperwork declaring every item that was in the bag. At this point, I felt really bad. Remembering the items that had sentimental value made me feel worse. At this point, having no clothes, I wanted to return home. I called the reservation desk in Rio, explained that my clothes and effects had not accompanied me on my journey and I was ready to go home. The reservationist explained that I would have to pay a 250.00 fine to Delta and a 50.00 penalty to the travel agency where I purchased the ticket. I asked her if she understood what had happened and she said she did but there was nothing she could do, I would have to pay the fee to change the ticket. I asked to speak with her manager. Her manager said the same thing.

I called the baggage office, they were able to get me on an earlier flight without paying a fee, and the agent told me to be sure and check the missing bag area of Delta when I arrived in Atlanta. I explained that my connection was very tight and I wouldn't have time, the agent assured me that my bag was there and again told me that it was a question of weight, not lost baggage.

I was still very sad about my belongings being missing and I decided to try to get them back. If Delta didn't want to deliver the bag to Rio, perhaps they would deliver the bag to my home in Alabama and at least I would have my belongings. I called the baggage office once more and let them know I was leaving for the states so if the bag were to be found, I would appreciate them delivering it to my residence in Alabama. By changing the destination of the luggage, within 24 hours, it had been recovered. Delta called my home in Birmingham to schedule delivery and was informed the bag should be sent to Rio.

Finally, after 14 days of waiting, shopping, cleaners, wearing the same clothes over and over and over again, my belongings arrived--in a plastic bag, which contained my ripped up luggage. I stayed one week longer and completed my stay with the 3-week itinerary I had purchased. I bought a new suitcase and return to Alabama. It was very frustrating. I am a gold medallion member. I travel to Rio often. Not having clothes for 14 days was bad but all the lying, waiting, calling, hoping, apathy, and angst was ridiculous. I would like a refund for the flight and reimbursement for the items I was obliged to purchase and for which I have receipts.

I have had the run around from every customer support person since 7/31/2009. I would like a legal remedy for my complaint. Maybe the airline would listen then. Signed - ONE ANGRY CUSTOMER.

My wife and my luggage did not show up on at 11:30 p.m. flight. Okay, it happens. The lady gave us a lost baggage claim, said we could check on it online. Should come in the next day at 11 p.m. So, next day, we are still waiting. The claim she gave me doesn't work. The number she gave me, is always busy. I still don't have my bags. My bags contain my CPAP machine. Without it I can't sleep. I tried last night and lost my breath. We are still waiting.

"after trying to get a refunds on fees for bags that I should not have been charged for I am currently on the phone and still have not gotten any results and it is going into 1 hour. the hold time on the phone is absolutely too long. after calling & speaking w/ciera (after being on hold for about 17 minutes I was told that she could not help me & I would have to speak w/someone in refunds & that she would transfer me.

I asked for the # for future reference or in case I got cut off. she told me that she could not give it to me. after being transferred and being on hold for another 15-20 minutes Eva in Atlanta (more friendlier than ceira) i was told after explaining the situation again that I had to be transferred to baggage from which I had just called and was told by ciera that I needed refunds. Eva was in ticket refunds. she had compassion and tried to get someone on the phone. no success after about 8 minutes. she told me i had to call baggage at 800-. ciera could not give me the # but Eva could.

I registered this complaint while being on hold and being transferred from one department/person to another. My initial call was at 2:35 EST. It is now 3:38 EST and I am still on hold. At this point I will have to hang up the phone in a few minutes because of an appointment with @ 4:30 that will take me about 30 minutes or so to get to. this is the most rediculous situation I have had to deal with in a long time. On my job I am on the phone a lot and deal with situations that are not resolved with the customer services rep. NEVER have I had this sort of problem.

If this is the way Delta continues to do business it is understandable why there has been so much financial problems and bailouts. I CANNOT EMPHASIZE. I have now gotten someone on the phone & she is telling me a whole different story and is refusing to give me a refund. I have just ended the phone call with absolutely no results after making the initial call at 2:35. A grand total of 1 hour and 21 minutes.

I immediately drove back to the Baggage Service representative at Norfolk Airport with the unpacked suitcase to report the problem. The representative told me that Delta does not repair broken zippers nor replace suitcases with broken zippers. At this time, I showed the representative DELTA BAGGAGE INFORMATION packet (Delta document 0412-81287.06/2008) that the representative gave me when I filed my missing baggage claim Sunday evening and showed the representative the following from page 2:

Delta assumes no liability for preexisting damage, including minor cuts, scratches, and broken zippers as a result of overpacking, or items that protrude from luggage, such as wheels, luggage feet or retractable handles.

It was explained to me that first Delta does not repair/replace zippers and second that the representative had no way of know that the bag was over packed since it was delivered to my house. I explained to the representative that I did not unpack the bag because the zipper was broken and I could not open it to unpack. Once again the representative reiterated that Delta was not liable.

At this point, I am totally baffled. Your pamphlet stated you are liable if the suitcase is not over pack, which it wasnt. However, since I did not receive my luggage when I arrived, I could not show the representative that my luggage was not overpacked.

Added to add to my frustration, when I called the 1-800 Baggage Service Center to find out when my luggage was since it did not arrive during the time period the baggage service representative said it would in Norfolk, the Baggage Service Center told me that Delta has no way of knowing when my luggage will be forwarded to me since it was on a contract airline.

Please explain to me why you have something in writing and your agents say something totally opposite.

Also would you care to comment on what I was told that Delta has no control of when baggage will be put in a contract airline plane?

more.

my daughter left for miami on the 21st july and arrived in miami without her luggage. off course they had promised that her luggage will be forwarded the next day. on the 22nd july she continued her travel from miami with aa to santa cruz in bolivia. delta airlines has promised that they will forward her bag to aa to have it sent to santa cruz bolivia. up until now (27) nothing has happened yet and she has still not received her bags.we have made various call and was promised the bag would be forwarded. a file was opended and if you look on the website it says that the bag has been found and will be delivered. this message has been there since the 23rd.

my daughter is a 21 year student that just graduated from her university and wanted to do volunteer work in bolivia. She is not able to join the voluteer group which is 5 hours away by bus, because of her clothes and equipment that she needed. that would include mosquito nets, water purifiers waterproof clothes, emergency medication etc. she has been staying in a hotel which is costing her $100 a night of which she does not have the budget for. i am also extremely worried for her safety as i do not know the circumstance at all and it is not safe for a girl her age to be alone. i live in indonesia and you can imagine the costs of tel calls to get hold of delta to solve this problem. i had to do a 45 min call yesterday to try and solve this issue. what else are we to do !!!!

I am a student at Stanford University who is under medical care for scoliosis and carpel tunnel. I have appropriate medical documentation to prove I am unable to carry any items due to my condition. Both of my hands are in a soft cast.

I reported this immediately by email on the Delta website and also called your 800 number where I was advised to submit the Passenger Property Loss Claim. I have also filed a police report with the New York City Police Department.

There is an implicit trust that items in checked baggage will not be subject to theft by the very employees who are charged with overseeing the baggage transport. I am anxious to press charges and ask your assistance in viewing the video camera footage that will hopefully ensure those involved in this theft are arrested and fired.

I am also seeking full reimbursement from Delta to make good on my loss, which is a direct result of having some employees who are clearly criminals.

I look forward to your reply.

Thank you.

Their response:

Thank you for your e-mail to Delta Airlines. We are sorry to learn that you had items missing from your baggage.

The tariff rules and ticket contract covering your travel exclude responsibility for cash, jewelry, cameras, electronic and computer equipment in checked baggage. We realize this is disappointing for you and trust you will understand our position. If you have insurance coverage that will provide for payment, we will be happy to cooperate with your representatives in their investigation.

The Delta Baggage Service Center

7/22/09 Family leaving US to South Korea. I called Delta Airline to get info on baggage weight. I was told (2) bags per person for a total of (4) 50#lb per bag limit. That is all that was said. Bags were packed as closely to 50lbs as possible. Having been visiting the US for a month they had exceeded the weight per bag by an average of 4 pounds per bag. The Delta agent informed me that each bag because of being over the 50 pounds would be $150.00 per bag total $600.00.

He said if we could shift the weight to (2) bags then the other two bags would not have the charge. This is not about safety as he was allowing the additional weight into the other baggage. This charge is deplorable and had the Airlines informed me of the policy when on the phone I could have taken other measures. I was told that that info is on a web site. I'm saying that charge is deplorable and nothing but greed. I will fight to get that money back.

I emailed a complaint last week. My complaint was, my bag was a day late getting to me. I had to go out and buy cloths to go to work. Also on my return flight I had a window seet. A very large man sat in the isle seet. I was crushed against the wall for two hours. I paid for a seet and only got to use half of it. The large man slepet the whole flight. This was the most unconfortable flight I ever had. The answer I got from Delts was, (If you need assistance see Delta before boarding the plain). The answer had nothing to do with my complaint. If I get the same answer again, I will sugest that my company and friends use another airline.

I and my family were flying out of Tucson, AZ on June 27 at 12:25PM with Northwest/Delta Airlines flight number 1490. We arrived at the airport at 11:47 and were in line with the airlines at 11:52AM. I had already printed out our boarding passes and had seat assignments. I purchased four luggage tickets for check-in the day before. All I was told by a Northwest agent that this would be easier for they would have my luggage tags ready and drop them off and proceed to the gate. Well the first agent with the check-in at Kiosks could not find my name and said I should try the airport check-in. She walked over to the machine with me to try and to no avail. I thought how funny this since I had already checked with Bank of America and there was a pending transaction with Northwest for the amounts of $15 and $45.

The agent then told me that I had to go to the Delta agent directly to check my baggage. I then had to wait for another 6 minutes, which put us at the time of close to 12:00PM. The agent by the name of Theresa from Delta said that she could not find my name in the luggage, that I could not have paid for the luggage online and that it was too late for us to board the plane. I told her that I certainly did pay for the luggage and that she should check again. She told me that I was wrong and that she would certainly not check again, that it was too late for us to get on board and there was nothing that she could do. Well, I have flown out of Tucson many times and it would have taken us 10 minutes top to get to the gate to board the plane by 12:15PM, giving still 10 minutes before departing. I told Theresa that I was going to get Bank of America on my cellphone and she said go ahead and that she was not going to talk about this anymore.

I walked away for about 8 minutes and during this time, Olivia, my wife, went to talk to her and she was very condescending to Olivia. In fact, she said "Let me tell you again since you cannot understand me." Insinuating that her English skills were limited and after she said that, she was not going to talk anymore about this and that she would not deal with us about this. That the only way we could go was to fly out the next morning at 6:00AM and get to DC at 4:00PM. This was not acceptable. Another agent came over to talk to us and proceeded to get a supervisor to talk to us about the situation. The supervisor at first did not really listen to us since she was defending her employee, however, after hearing BoA on my cell phone that there were pending transactions, she checked her computer and sure enough, there were my payments for the luggage. She apologized and said that we should not have been denied to board the plane and she proceeded to look for a flight for us to get out of Tucson to DC.

We had to take a flight on US Airways to Phoenix at 4:00PM, take a Delta flight at 10:30PM to Detroit and a 7:40 flight to DC. We decided that this would have to work, however, we were stuck in Phoenix for some additional time for the plane had to turn around 30 minutes into the flight back to Phoenix. We left Phoenix at 1:30 AZ time and arrived to Detroit at 7:30, however, the flight had taken off by the time we got to the gate, which was 7:45. There was no agent at the gate to tell us where we were to go, so I had to figure the next flight to DC we must be on and proceeded to the gate where the flight was scheduled to depart at 9:00AM to DC. The agent was kind enough to give us $40 in vouchers for breakfast money.

The returning flight from DC to Minneapolis could have been trouble for us as well. On our boarding passes, it stated that we departed from Terminal B. However, I checked with the hotel employees and they told us that it was wrong, that it was terminal A. When we got to the check-in, I was told that I had to pay for the 4 pieces of luggage. I told the agent to check her notes for the supervisor in Tucson had already placed our luggage to get checked in. She told me that cannot be and I again stated to please check your computer notes. She proceeded to look and printed out our luggage tags, without even saying sorry or trying to be considerate about this.

Well with all of this, we spent close to 24 hours getting from Tucson to DC on June 27 and June 28th. I lost one night stay at our hotel for the amount of $187 and a pre-conference for the amount of $109. Not to mention the stress and lack of sleep since we were too tired on Sunday to take advantage of seeing the sites of DC. I think we have a valid complaint and concerns.

Yesterday, my husband left on an airplane to be part of Hope: Rwanda festival in Kigali. Hope: Rwanda is a festival to give hope to the many affected by the massive genocide in Rwanda, bring healing and forgiveness, and rebuild relationships. He is traveling to the festival to build a skatepark that will stay in Rwanda for the youth to use. Next weekend, they will have pro BMX riders and skateboarders perform a demo to tens of thousands who will attend. Then, the park will be left with a local pastor who will supervise the new skatepark.

We have seen incredible things when you give a kids a skateboard. Many of these children witnessed horrible violence, were left orphans, and experienced things we cannot even imagine. When you put a skateboard into a someone's hands, it brings out the child in anyone. Skateboarding in Rwanda will create a great physical activity for the kids, reduce crime, reduce teenage pregnancy and STDs, give a creative outlet and help to rebuild these relationships between families and the youth. We had many skate companies come alongside us to donate boards, shoes, helmets and even fingerboards (mini skateboards).

We arrived in Miami to the Delta counter three hours early for the trip. The line was incredibly long. The first ticket guy we encountered was ridiculing the passengers and calling them names in Spanish. He was extremely rude to my husband (originally from Argentina) and to an Indian man near us. He was using ridiculing names and even profanity towards them.

After waiting in one line for an hour, they moved us to a new line. Forty minutes later, they moved us to yet another. Many people were missing their flights because of the lack of organization. As his departure time was approaching quickly, they finally moved us to yet another line. We asked at this point for the lady to weigh our bag as he had an extra bag to check in - one bag for his clothing, one for tolls, and one large duffel with the toys and skate supplies. We were told that it would cost $100 to bring this bag and got back into line to get the boarding pass.

Once at the counter, the new ticket agent was extremely rude. She told the people in front of us, who missed their flight, that they should have arrived earlier and there was nothing she could do (Is three hours early not enough?). When we approached, she told my husband that the flight was almost ready to leave and that the bag was now $375 to ship (cash). We questioned her and she said that if we wanted to argue that, he would miss his flight. She gave us the option to remove some items as the bag was too long. Still, it was under the 50lb maximum weight. When we attempted to remove items, she told us that he had to go or miss his flight.

I remained, trying to get the bag on the flight, but she told me that she would not take it. I asked to speak with a supervisor and was told that I could wait but a supervisor could not come up for at least an hour. I never saw the agent call anyone. I proceeded to call the Delta 800 number and was told, after 24 minutes on hold, that they did in fact charge my husband a $200 fee for the bag. I explained my situation but the representative told me there was nothing she could do from her end. I again asked the ticket agent to call her supervisor and made it know that I knew she had not even called her yet at this point. She then picked up the walkie-talkie for the first time to call her supervisor. My husband's plane had now already departed for his first leg to Atlanta.

I waited a total of an hour and a half for a supervisor to meet me at the ticketing counter. During this time, I witnessed one customer after another being abused by this ticket agent. One lady was traveling to Brazil for her mother's funeral and was worried that she would miss her flight. The ticket agent had this poor woman in tears and told her there was nothing she could do for her. This lady had also waited for hours just to get to the counter.

So, finally, I am able to speak to a supervisor who apologizes but explains that to take this bag of items to Rwanda, I would have to personally buy a ticket and travel with it. So, we are left with this bag still in Miami, the absolutely worst customer service I have ever experienced, and the youth of Rwanda will not receive these items that many went out of their way to contribute. I cannot imagine how an airline as a whole can be so heartless and abusive to its customers. They call it customer service but I only witnessed customer abuse.

I want everyone to know how badly this airline and its employees treated people and am amazed when even companies like Starbucks see the need to bring hope to the people in Rwanda - how Delta cannot even help by doing their job as a company. If anyone knows how we might be able to get this bag to Rwanda by Thursday, please email us at **.

I had to check in my two bags at the plane's side. I have done it many times. I left Birmingham and arrived in Philadelphia. I received my checked bags and rented a car. That was when I noticed my Garmin ($300.00) and a Canon camera ($800.00) were missing from my plane-side checked bags. I called the Baggage Claim, and they said sorry and that maybe I did not pack it for the trip. I talked with supervisors, and I talked with TSA supervisors at Philly. I even talked with a Philly police officer who told me this crime did not happen in Philly.

It could have happened in Birmingham or Philly, but it happened. TSA told me they checked everyone coming in just like the people flying. I asked about when they leave to go home. They do not check anyone. So they can take anything they desire from any bag at any time or place with absolutely no chance of getting caught.

This is wrong. This one or two people working together give the rest of the hard-working people a bad name. All Delta has to do is screen their people when they get off work. Delta, you have given your employees a license to steal and you back them 100%.

My daughter was at the baggage check-in at PDX and told by a Delta rep that her one check in bag was 10 lbs overweight. She was told that there was a $90 penalty charge for this overweight bag. My daughter is 18 years old and returning home from her first year of college at Lewis and Clark. She did not have the cash and she does not have a credit card. She called me hysterical on her cell phone to relay this information.

I asked her to put the Delta rep on the phone. She reiterated the information about the overweight bag and insisted that my daughter pay the $90. She informed me that if she took out the overage from the bag and put it in another check-in bag, the charge would be $120. I has already prepaid $15 for the first checked bag and $25 for the second overweight bag. When I asked the Delta rep if I could pay for the overage using my credit card, she claimed that this was against their policy but she would make an exception.

It turns out when all the baggage charges were added up, I paid more for baggage then I did for the actual ticket. I think it is robbery to hold up a young college kid at an airport and charge her ridiculous fees. I can see maybe $25 but $90 is robbery. Delta ought to be ashamed of themselves. I read where airlines are hurting for business. No wonder, if this is how they treat their regular travelers.

On August 22, 2008 I checked my bag in with Delta Airlines for flight 5933. At the ticket counter at LaGuardia airport, I was told by looking at my bag not weighing it that it would be $90. I then explained to the ticket agent that this bag came to New York for free. She then proceeded to tell me that I will be paying for that bag. I asked for a supervisor who then put my bag on the scale, pushed a few buttons on the computer, and told me that my bag to make that flight will cost me $106. I was irate. I told them I would not pay. I demanded the weight of my bag and was told my bag weighed in at 54 pounds where the limited was 50 pounds. The ticket agent then had me open my bag right at the counter and remove some items (a pair of sneakers, a top and a sweater).

My bag then met the required weight limit. I then checked my bag with Delta Airlines, got on my non-stop 2 hour flight to Chicago's Midway Airport, which arrived 30 minutes early, and was devastated to see my bag had not made the trip. Now we could say it was lost/stolen. I had, shortly after my experience with Delta, learned at that same airport (LaGuardia) that they had a problem with their scales being off. So I immediately went to Delta's baggage claim and put in my claim. It has been a run-around since. My first claims got cancelled (they thought the problem magically went away). So I had to do another claim that took forever to get a response to. After about 50 or so calls later, I was told my claim will be processed.

Months go by and nothing. After about 25 calls later and some legal threats, I got a call from the claims manager. I was happy to see someone at Delta did give a hoot. He then told me this is the end of December and to resubmit my claim and give more details on my items. Well, that was on December 30th and I have heard nothing. I believe Delta is trying to wear me down with their run-around, and in 2 months, it will be a whole year since Delta Airlines lost/stole my bag. I feel someone should be accountable and that I should be back in a position I was in before I took Delta's Flight 5933 on August 22, 2008. I believe my next step should be legal actions. I've never been in this situation before and it's very frustrating having something taken from you and the people responsible does not even care. With their bad customer service and what I believe to be airline theft, I won't be surprised to see them be the next to go under. For now, I will never fly Delta Airlines again. My bag itself (Tumi) was $800 new. In total, my lost is about $3,100 with the contents of my bag.

My wife and I flew from ABE to LAX with stops in Detroit and Salt Lake City. Our 2 bags were checked all the way to LAX. 1 bag made it; the other was nowhere to be found. I am sure glad I kept that baggage claim ticket. I didnt think anyone took it at LAX but no one was checking baggage claim tickets at the exit doors like they use to do.

We waited, provided the info to a different employee because the first I could care less employee was nowhere to be found. Ended up leaving LAX about 1130 pm with only 1 of our 2 bags wondering if I would ever see my clothes and my daughters college diploma again.

Well to make a long story short, the bag was located and Delta delivered it to us at our house about 14 hours after landing, no damage to the bad and everything is there. So although the experience was exasperating and not at all what we needed to end an otherwise wonderful trip. Never did find out what happened but Delta did come through this pretty well and we will probably fly again with them.

Tom Tom device was stolen out of checked bag on direct flight from CVG to JAX. We believe it was stolen in CVG as the bags were up before we arrived at checked baggage in JAX. This would indicate they had no time to open any luggage.

Delta does not cover electronics stolen, nor would they allow us to file a report. This policy gives baggage handlers free reign to steal these items with no repercussions. We have filed a police report but consumers should be warned about the policy and the potnetial problem at CVG.

My luggage (1 bag) did not arrive with my flight last night (May 3, 2009). I called this morning after the 1st flight arrived and was told that the bag had arrived. I requested that they hold the bag so that I could pick it up. The Delta representative said that the bag would be held in the baggage claim office until I picked it up today. I went there and the bag was gone. It had been turned over to an airport delivery service with all of the bags for the entire airport. The Delta representatives were unable to contact the delivery service.

I went home to wait for the bag. I called the Delta representatives (local and at the 1-800 number) but they still had no information about the bag. I checked messages on my phone and the 4th message was from the delivery service stating that they had already been at my home and couldn't leave the bag because I wasn't there. They left a number for me to call. I've called and am waiting for them to complete another delivery before they can deliver my bag. I had been away from work for about 2 hours and will probably have to wait for another hour. I am a physician and need to be at work to take care of clinical responsibilities. My complaint is that a Delta employee told me that my bag would be held at the airport and then it was turned over to a delivery service. It has caused me a lot of frustration and wasted time.

On April 28th of 2009, My husband and I flew on Delta from Shanghai to Detroit. The flight was delayed for an hour for unknown reasons. Then after we got on the plane, we discovered that the in-flight entertainment system / lighting system was not working for the whole 14-hour flight (the entertainment system was working fine in the business cabin). One lavatory in the main cabin was out of order so people had to wait in lines to use the bathrooms.

When we finally arrived at Atlanta airport, we already missed our connecting flight to Detroit and we were missing one of our checked-in bags. We looked everywhere for that luggage but could not find it. So we asked the airport agent to re-book us to a later flight going to Detroit, we were hoping to sit together and the agent literally told us "it does not matter whether you are married or not, you are lucky that you even have a room tonight".

The missing luggage magically showed up in Detroit airport at midnight, and the bag was apparently opened and things were moved around but there was no TSA notice in it. The inside of the luggage was completely shredded into pieces and the luggage basically collapsed but it was too late to file a claim at the spot. We drove back to Detroit airport the next morning to file a claim on this luggage and were told, because there was no damage to the outside of the luggage and Delta is not responsible for the inside of any checked-in luggage. Is it even true?

Overall, this whole experience with Delta was extremely disappointing and we are still left with a damaged luggage.

Delta lost my luggage 3 weeks ago. They will ony pay $200 out of pocket and give me no information about my bag. $6,300 It had all my work clothes. Suites, shoes etc. I am lookin for a job . They tell me it will be 12 weeks until they settle. I need to replace my clothes but do not have the funds to do so. I need help. Lost interview, two weeks no medicine. antidepresants, no clothes to work . very upsetting

Delta lost my luggage 3 weeks ago. They tell me it will be 12 weeks until they can decide to refund me. I am traveling and have no money to repalce my clothes etc.. They only have a fax # to contact. If you go online on the webssite it says they have located my lugage but not true. I don' know what to do. I had $6,300 of clothes in my luggage. All my work clothes, suites etc. I am looking for a job. I can not wait 4 months to replace them and I do not have the funds to do so mysefl.

We where moving from Italy to the US, thats why we had so many luggage pieces. Delta had told me that it will be cheaper to send them via Cargo then having to pay overweight on my flight.

The next day I traveled to Miami myself and was waiting for the arrival of my bags.

On the 6th of April I was contacted by Delta Cargo, that 6 out of 7 of my luggage pieces had arrived and that I should come pick them up before the last one arrives, to avoid any extra costs.

I went to pick them up and they told me that the last piece was still in JFK and would get there next day.

It never got to Miami. It has been 4 weeks now, I am still waiting. Evertime I call Delta, they just tell me that I have to wait and that they are searching for it.

Their theory is that the label somhow fell off and it got mixed up with the Baggage Service. They tell me that it might be in Miami, it might be in Atlanta or it might be in JFK. I started calling these places myself, but all they tell me is that I need to contact the Delta Cargo and they need to do the search.
Seems like they are not searching it and I try to do my own research, but they wont let me.

I am very disappointed! I dont want the money, I want my belongings.

On my flight out of the country through Atlanta, I went to ask a simple question of a Delta employee and she started interrogating me about where I was born and what kind of passport I carried. She did not start treating me politely or professionally until I pulled out my passport and showed her that I am a U.S. citizen.

On a returning international flight my luggage was severely damaged to the point that clothing feel out of the suitcase and was all over the floor and luggage belt and later I discovered that several expensive items I bought on my trip to Panama were missing. I don't know if I should believe that the suitcase was damaged or made to looked damaged to cover up theft. I felt totally violated by having mine and my daughters underwear out for the whole airport to see and was emotional when I requested assistance from Delta employees to help me with my damaged suitcase and scattered clothing and they ignored me. Finally the airport employees took pity on a women traveling alone with a minor girl and got a bag and tape to piece the suitcase together enough to put clothing back in. It was extremely embarressing to have most of mine and my daughters underwear scattered and showing to all the men in the airport. Because of the delay in getting my luggage and any help in trying to collect my scattered clothing, I missed my flight.

When I went to Delta customer service, the real nightmare began. When I requested to file a claim based on damaged and missing items, Customer service rep response was to not allow me to file a claim. She instead insisted that I take then next flight out and tried rush me out and not file a claim. When I requested a supervisor since she would not allow me to file a complaint, she stated "it would take one and a half hours for a supervisor to come and that I better leave."

Because customer service Rep would not assist me or let me talk I turned to the next customer service rep at the business elite unit where I was shocked that the women at that counter yelled at me to "don't talk to me" at least 20 times. Her problem resolution action to not wanting to assist or talk to me was to call the police. I could not believe that I was treated like a criminal instead of as a respected paying customer. I can't believe it is acceptable for Delta employees to yell at the customers and to call the police when they can't bully them to go away. The business elite rep needs to take a valium or to find a new job "not in customer service".

When I spoke in Spanish to my daughter, she got really agitated and tried to get one of the other customers to ease drop and translate my personal conversation with my daughter. I don't know why she over reacted in this way and choose to call the police when I am only 5 feet 3 inches and 130 lbs and my minor daughter is all of 5 feet and 96 lbs. A policeman arrived and heard both sides of the story and stayed until the supervisor should up more than an hour later.

The supervisor Performance Leader Atlanta actually listened and was polite and apologized. He said he would document my issues in the computer.He re booked my flight and gave me the info I needed to actually file a claim. I don't know why it took 3 Delta employees and 2 missed flights to fulfill such a simple request. Just some simple compassion and respect would have been nice. I would have settled for professional and efficient. I filed a Passenger Property loss claim for the missing items on 4/16/09. I was required to send the destroyed suitcase to some company that Delta hired to repair. Good luck with that.

I recently booked another international trip departing in May and all airlines were considered except Delta. I travel by airline several times a year and internationally at least once a year and feel that I can never trust Delta with my safety or my hard earned dollars again since so many of their employees are so uncaring or have anger management issues.

They have a rip off of bad service going on. They cut my zipper off at the handle with a tsa lock and jam the zipper for good. They lift other pockets left open with stuff inside. I called and they want me to drive my two hours one way back to the airport. That dosent sound like there trying to help. Bad people over the phone with no help they told me to call tsa ya there going to help me. What ever you do don't fly with delta they don't care about us.

The morning of March 28th, I arrived in Ft. Walton Beach at approximately 10:00am. My luggage was not on the carousel, so I inquired at the Delta luggage office. Leo explained to me that my suitcase was not only not on my connecting flight from Cincinnati, but also not on my original flight from Indianapolis. This was confusing, as I checked in with more than enough time that morning. He said that my bag was sent via Atlanta, would arrive in Ft. Walton early in the afternoon, and would be delivered to me by courier.

Disappointed yet understanding, I left the airport with only my purse and a Skyteam dock kit. I spent the rest of the day on my family vacation without all of my necessary belongings. The automated telephone system indicated my bag had arrived in Ft. Walton at about 2:00pm and would be delivered soon. The day passed on, and there was still no sign of my bag. Dismayed, I went to Old Navy (out of convenience; not my ideal choice) for a change of clothes, undergarments, and bathing suit. My bag never arrived that day.

The following day, March 29th, I spent a lot of time on the phone trying to contact a real person who could help me locate my luggage. After many attempts, I was finally able to reach Leo in the luggage office at the VPS airport. He informed me that my bag was in Bradenton, Florida. The automated telephone system had conflicting information. I began to wonder if I would ever see my belongings again. The evening of the 29th, I was finally contacted by a courier letting me know he would be bringing me my luggage. I was relieved until it arrived.

Not only did my things arrive two days after I did, the suitcase and many things inside it were destroyed! I will never know what really happened along the way. However I can tell you that there was a huge hole (larger than a bowling ball) in my case. Items inside were shredded, stained and even missing. The entire contents of my suitcase were completely soaked in water. My toothpaste had exploded all over my toiletries and makeup. It appeared that the suitcase fell off the plane on to the runway, was run over, left in the stormy weather for two days, and then finally brought to me. Of course, the courier offered no explanation or assistance, as he is not directly affiliated with the airline.

Once again, I contacted Leo at VPS to note the situation, and to also let him know I would bring the ruined suitcase with me on my way back to Indianapolis. In the meantime I had to purchase a suitcase to travel home with. During check-in at VPS on my way home, my experience with Delta continued to get worse. I patiently waited in line for the desk.

The desk clerk (I was told his name was Chris) asked where I was traveling to, and I answered: Indianapolis. I also have two things or issues I need to ask you about. Chris proceeded to take off his reading glasses, fold his arms, sigh and roll his eyes dramatically, and in an annoyed huff say: Is it even anything IM going to be able to help with? I was taken aback by his disgusted demeanor, but proceed to calmly explain both my luggage situation and my concerns for the short connection time I would have in Cincinnati. The entirety of the conversation isnt necessary to repeat. However I would like to reiterate that Chris was completely unprofessional and rude. Furthermore, I got the same negative, entitled, discourteous attitude from the gate and flight attendants.

Money lost to replace items damaged/destroyed. Terrible inconvenience and frustration.

Delta lost my luggage from atlanta to madrid, thursday,friday flight. I have been told i might get my luggage tuesday. I think 5 days is a mockery. I have to hand wash my clothes. Five days is crazy, to say the least, I am very unhappy.

I am over here in spain to work. I need my clothes, work shoes, jacket, n all my undies

On Feb 23, 2009, my family-2 adults and 4 kids-arrived at Orlando Airport to board flight 1486 to New York. At the Delta counter, Mike, told us our bag was too heavy, asked what was in it, said he was charging an extra $90 and told us that his people could hurt thier backs. He was abrupt,and did not offer any suggestions. We tried to take some of our belongings out of one bag and put it in another, but he said that we were in the way. As I was bending over my suitcase, E. Blanco approached. She did not identify herself at first, came right up to my face and told me to move our bags. I was trying to keep my eyes on the four children with us, and I raised my voice and told her I believed I was being pushed around by people meant to help us, and that I couldn't move the suitcases until the clothing was inside them. Immediately, E.Blanco jumped up and threatened she was getting the police.

Another Delta employee weighed our bags and checked us in. Then E. Blanco, David D (from Delta), and the police arrived. My husband asked if we were now allowed to go through security. David D responded, As long as you don't misbehave. I reacted by loudly stating how unfairly we were being treated and spoken to, and E. Blanco stated, YOU will not be flying on MY airline today. After our segment refunds were processed, and I apologized to E. Blanco for raising my voice. She said that it was too late for that. I explained that I needed to get my children home. Then, in front of my 10 and 4 year old daughters, E. Blanco stated, Yes, i do feel sorry for your children. They should be ashamed at having a mother like you. My 10 year old burst into tears.

No one at Delta provided any customer service. They were dismissive and abusive. To say that a mother travelling with 4 children who merely raised an objection to their rude treatment is a security risk, is absurd. My daughter can not forget what E. Blanco said to her. She was having trouble sleeping because of the comments, as was I. We had to then purchase 6 one way tickets to New York for $2500 on Jet Blue. We flew to JFK instead of Laguardia, and incurred additional cab fare/time costs.

I took American Airlines to Las Vegas. Coming home I took Delta. My friend and I arrived at the airport to go home. We were informed we had to stand in line because our flight was cancelled. We waited for at least 1.5 hours to be told we had to leave the next morning. I guess there was an issue about weather. I got no call prior to checking out of the hotel. In fact, they never called me about this. We would have arranged to keep our room and not spent the time and money it took for this. They offered nothing to us; No room, no transportaion voucher, no compensation of any kind. So, I arrived in Boston and my brand new garment bag which cost almost $300.00 had a broken wheel.

I emailed them and our correspondence was Delta completely ignoring my issue and telling me they are sorry I am displeased and I am a valued customer. They would not even tell me how I could pay to have my own luggage repaired. They take no responsibility at all. When a manager told me there would be no more responses from them I emailed the CEO. His secretary said the same as the manager. A friend of mine used to work for the airport and told me the baggage gorillas call what they do throwing luggage. They stand on it, they open them. They take what they want. That is probably why some disappear. Delta is responsible by not setting better standards, especially since now we have to pay them.

On April 6, 2009 flight #6219 from JFK to Norfolk, VA boarded its passengers, I among them, and 45 minutes later left the gate only to sit on the tarmac for 3.5 hours and return to the gate-that's more than 4 hours on a regional jet which went no where. I fully understand weather delays and therefore was weary but not angry about the situation. I managed to get on the next flight which was the same plane, just a different flight number to depart 1:15 later. I was assured there would not be any screw ups with my luggage.

Again weather delays caused the flight to depart another 2 hours later, i. e. 3:15 in JFK airport. Still I was tired, not angry, just happy to be getting home, finally. After all passengers boarded, flight #6278 was delayed in leaving this time because of a baggage handler shift change-the pilot had to get off the plane and find some one to load the baggage! Well, my luggage did not arrive at my destination. This was the case for other passengers who had been on the original flight to nowhere earlier that day with me. It took more than 24 hours for me to receive my 1 suitcase.

When it arrived it and the contents absolutely wreaked of cigarette smoke. I would have to have everything cleaned, most of it required dry cleaning. Even worse was the fact that almost the entire contents was wet. Magazines falling apart from being wet, and some dark denim clothing faded onto light colored clothing. I have tried Delta's website, the damaged baggage phone line, and SkyMiles representatives for help but there doesn't seem to be a way to get help. I'm a Medallion/Elite customer and still can't find any who cares or knows how to help me get some reimbursement for the dry cleaning and faded clothing or even to file an official complaint.

The physical damage was to my clothing and a few magazines. Dry cleaning bills and replacement of items which were damaged by wet articles fading onto others around $200.

On a flight from Ft Myers to LAX with connection in Atlanta, we checked and paid for the transport of 2 bags. On arriving in LAX (after a 1 hr delay) we were waiting for our luggage to emerge when we noticed our bags standing over in a corner. We walked over, checked the tags and just picked them up and walked away. There was no security, no one asked to see our claim checks. We could have taken 4 bags and no one would have noticed or cared. We were never notified that our bags were placed on an earlier flight from altlanta. When We got home it was late so we did not unpack our bags but the next morning when we opened the bags, it was eveident that one bag had been left out in the rain. the comtents were wet.

There was damage to some documents that were in the suitcase and also there was some clothing damage. The airline said so sorry. Bring the damage items back to the aiport. but as to the luggage being left unattended.... I was told that is just the way it is an every airline does it.

Delta lost my baggage on a delayed flight from Atlanta to Fort Lauderdale, no big deal, if you fly, it happens. When it was delivered to my home the next day it was badly damaged, the side was caved in and as a result the zipper would not open. I was told that I had to return it to the airport, a one hour drive. I arrived at Delta baggage and there was no one else there, but I was immediately treated rudely by DQ, the baggage clerk.

Without looking at the suitcase she offered me a $25 travel voucher, I wanted my luggage repaired or replaced. She looked at me and said I will open a claim then without doing anything she stated Claim denied, next? She then told me I had no other recourse, when I asked about the travel voucher she said I was getting nothing from her. I have never been treated so disrespectfully and Delta needs to do a reality check, they will not see me on their planes again!

I lost five hours of my time and a new suitcase!

I am all about the people. I know mistakes happen, flights are delayed all the time due to weather, and luggage is lost. It just seems like there is an awful lot of luggage lost by Delta, specifically at the Atlanta airport. I have never flown Delta before, and lucky me, I had to fly on a really bad weather day. I flew from Maine to Pensacola, FL with stops in Boston and Atlanta. Somehow my luggage didn't make it to Atlanta or didn't make it out of there, I am still unclear. I was panicked, of course.

I reported my bag lost and was given a reference number and phone number to call. I called 5 times. Each time they had NO IDEA where my bag was. Don't bags get scanned and put into some system somewhere for security and to know where luggage is? I was also spoken to so rudely. I have NEVER had anyone in a customer service position speak to me in that way. I finally got my luggage, thank GOD, after 24 hours. But the Delta customer service is really horrible.

I am flying home on Delta in 8 days and I am very nervous. I really don't want to check my bag, but it's far too large to carry on. Hopefully my luggage manages to make it home, because the Delta people are the last folks I ever want to speak to. Oh and my luggage was damaged. The zipper was broken, it doesnt zip on one whole side. GREAT! I will never ever fly Delta again and I will tell all my friends and anyone who asks how horrible Delta is. Fly JetBlue!! They are incredible and so cheap!!!!!

Is Deltas 1st checked bag $15 or free? Maybe the first bag is $15. On its website, Delta claims that customers who purchased a ticket on or after November 6, 2008, will be charged $15 for the first checked bag.? Or, maybe the first bag is free. Also on its website, Delta states that 1st bags are free for passengers who purchased tickets on or after July 31, 2008, for travel on or after August 5, 2008. Any traveler who purchases a ticket today for travel anytime in the future meets the criteria for free checked bags.

I contacted Delta about this. The representative said that I should print a copy of the Excess Baggage policy (see below) and request a free first checked bag from my local Delta airline representative at the departure airport. I contacted a Delta representative and she was unwilling to acknowledge that the policy stated online was confusing or contradictory. (It is both.) She was unwilling to confirm that my first checked bag would be free.

It appears that I will be forced to pay $15 for my first checked bag even though Delta's policy online states otherwise.

We had a DIRECT flight from Austin, Tx to Atlanta. Checked 2 bags and paid $15 each! Arrived in Atlanta, only 1 bag shows up. The delayed bag was a 50 lb, red duffel bag. Not hard to lose. I have never seen luggage get from one end of the airport to the other in record time like this did! We were literally at the end of the terminal, had to walk to the train, pass through 3 terminals and arrive at baggage claim. Our 1 luggage was already there waiting for us. We did not dilly dally around. Anyway! We were told by the baggage claim reps to wait about 45 minutes, it takes a while to get all the baggage. Even though the turnstyle had stopped and no more was unloaded.

Our luggage was scanned in at Austin and from there....it was disappeared. No one knows where it could have gone and they are actually in shock themselves that it was not there. We were given an overnight kit...if you can call it that. The items in it were a few level below cheap! We never fly Delta and did this time because it was a direct flight...well we will never fly them again!

It was funny at our conference we were headed to 5-6 people knew exactly which airline we flew when we said they lost our luggage. AND in the in flight magazine, they had an article about how they had just spent $10M upgrading their baggage handling area, scanners, etc.

Baggage policy not enforced. My wife and I went on a cruise and followed the rules. We were wanting to take more luggage but did not want to pay the price. We each carried 0ne piece of luggage each. We even bought spoecial luggage so we would not be charge for it being over sized. What we saw was people carrying more than one piece of luggage on the plane and over sized also. Their rules were so bad my wife and I had to put ours on the floor because the bins were full. I was told to mail a Mr. West at Delta. I was told I would get answers that he was the person that gets thins done.

Well the first letter they said the never recieved so I sent a second 11/14/08 both addressed to a Mr. West. Never recieved no calls no letters reguarding this matter. This is very poor customer service from the very top. Since he has never bothered to get in touch with me this shows how good their company is. I will never fly Delta again.

I came to the United States of America through Delta Airlines with my wife for training under Halliburton. My wife was on vacation too so she had to come for shopping. We spent three weeks and during our visit we travelled to some other states where we shopped.On the day we were to return back to Nigeria, we got to Delta Airline stand at DFW Int'l Airport, Dallas and checked in our luggage which all weighed below 50 Ibs from DFW to Lagos in Nigeria, we were happy that we had a nice time in the USA. We waited at the airport for six hours before boarding time. On boarding the Delta officer at the entrance of the plane told us that our hand luggage was big. We made her understand that we had no knowledge about that as we have traveled all the way from Fargo to Denver and Denver to Dallas on other airlines with that same luggage. The lady whose name we didnt get insisted that for us to travel on that flight, we had to give up the luggage or we miss the flight.

Meanwhile, we were to connect through Atlanta to Nigeria that same day so we could not afford to lose the flight to Atlanta. We pleaded with them to allow us pay for the luggage to be checked in since we could not also afford to leave the luggage behind as they contain valuables but she refused saying that she was going to call the police on us.

She asked us to see Mrs Dee at the check-in-point, Mrs Dee told us the same thing and insisted we abandon the luggage. My wife who is pregnant started crying knowing that she would lose some of the items we bought for our unborn baby. She opened the suitcases to see if she could get out any valuable as the flight was about to leave but she couldnt, she begged Mrs Dee to get another bag so she could stuff somethings in it and go to no avail.

I havent heard of anything like ripping off passengers of their luggage even when they are willing to pay for them. My wife has not been able to recover from the shock of that incident.

We flew with Delta Airlines on December 20th, 2008. There were 10 of us, including my elderly parents. We were catching a cruise ship in Florida. After our original flight left 1 hour late due to ground crew not being on time to the gate to let the pilot on who was on time, we missed our connection in Florda. This was after our steward told us not to worry that eveyone will make their connection that the planes would wait for us running late. This was an alright lie and according to another Delta employee, it against company rules to say things like this. Anyways, we were able to get another flight but to a different city, than original our original flight. The Gate crew assured us our luggage was on the plane with us but this of course was another lie because it was not.

Needless to say, we had to board the cruise ship with no luggage and were without our luggage for the duration of the cruise. They promised us they would get the luggage to us before the boat left but they failed to do that. Delta's baggage claim desk is a joke. The cruise lines called Delta constantly to get our luggage to us and Delta could have cared less. The cruise line people were on hold for at least 45 minutes each time they called and they called every few hours as they knew how important it was for us to have our luggage since we didn't have anything with us except the clothes on our back.

Then they promised to send it to Cozumel. They had 2 days to do this and it arrived 2 hours too late. Then they promised to send it to Costa Rica and failed to do that. Then they promised to send it to Panama and actually told us five of our 10 bags had been shipped and were already waiting for us. This was another lie. After that no more ports for us. Delta then said our luggage would be waiting for us when we got off the ship. Well, only 4 of the 10 suitcases were there and it took another week for them all to come back home to us.

And what did we get from Delta? Absolutely nothing. No comped air travel. They said they don't do this anymore. Can you believe a big company like Delta treats their customers like this? They ruined my cruise of a lifetime and they do nothing for my inconvenience, or that is what they called it anyways. I called it devastating. I feel bad for Northwest-there was a reason Delta was hitting bankruptcy and they should have just let them sink into the ground. Delta needs a good lesson on how to treat their customers. I never saw so many incompetent people in all my life and they lie to your face too. Many people have heard my story and questioning on what Delta has done for me. When I tell people they did nothing, they are beyond words. Take that Delta and see how full your airplanes are in the future.

I am writing regarding luggage charges. On departure from Spain, several of us had our luggage weighed and was told it was Heavy, as the figures were not shown in English. Many of us questioned the weight because we had carefully avoided the problem of over weight. On arrival home, my bag was slightly less than 50 pounds. However, I was charged 120 Euros, with our dollar valued at $75.00 to their $100.00. The scale they used stated that the cost would be rated according to the weight, beginning at $50.00, however, this was not done.

Several of us believe we were grossly and unfairly charged. I hope [they] have heard from others who were on the same trip, encountered the same problem, and voiced their displeasure in the airport. Overcharge for Baggage - I was asked to submit flight numbers and dates of travel.

I was on a flight from Quito to Boston and Delta left my baggage in Quito. It is my assumption that they overbooked the flight and then had to leave luggage behind - I estimate around 50 people were not able to claim their luggage in Atlanta for customs. When we were on board in Quito the flight team even said that there was a weight problem and that was why we were being delayed.

It has been 4 days now since that flight (I flew on 1/6/09) and I have received no word on my baggage even though I was supposed to receive a call within 24 hours after I filed my claim (which I did immediately). I have been calling for the past 4 days, about 5 times a day, and every time the phone line has been either busy or I have been on hold for 30+ minutes with no results. I finally decided to stay on hold as long as it took today and after 40 minutes I spoke with a woman. She was incredibly rude, told me there was nothing she could tell me except my luggage was in Quito, told me she didn't know anything about when it would arrive or how, when I asked to speak to her supervisor or manager she said she was the supervisor, would not connect me to other agents, etc.

Basically, it was the worst customer service experience ever. She also said Delta would not reimburse me anything until 5 days had gone by and my luggage was declared lost and even then with all of the paperwork I would have to file it would take a long time. I'm pretty sure she also gave me a fake name (Mary Goods?) and refused to give me an employee badge number.

This is really ridiculous service for an airline to give to a consumerafter looking at various blogs and posts I know I'm certainly not the only one who feels this way..

In transit from an international flight thru Atlanta Ga to Denver International on 1/4/09. Family of 3 my daughters bag arrived, after one hour of waiting, on the flight we came in on. My husbands bag arrived on the next flight from Atlanta to DIA 1 1/2 hours later, my bag seemed to be stuck in Atlanta - even though all our bags proceeded each other on the conveyer belt in transit in Atlanta. Today is 1/7/09 and it is 8:30 MST and I still don't have my bag. I live 5 hours approximately from DIA. I was promised my bag would be sent to me via UPS. I have called the Delta delayed baggage number four times only to wait for approximately 2 hours each time to find out nothing. I have been made empty promises about correspondence with Delta at DIA and that I will be informed of my bags status - never happened. Don't know what to do or where to turn at this point. I can't even begin to explain the uselessness of the Delta baggage system or their inability to even begin to inform you of the status of your bag!

On Friday Jan 2nd 2009, my husband, daughter and I flew from Port of Spain Trinidad to Altanta for a connecting flight with DELTA. Upon attempting to claim our luggage for customs clearance, we discovered that one of our bags had been delayed. At our final destination (Washington-Reagan), we filed a claim with the Delta baggage service, and was advised to f/u with their 1-800-325-8224 number to check on the status of our bag. It has now been 5 days without any word on the whereabouts of our luggage!

All efforts (day or night) made to contact the baggage information line have been unsuccessful. It is constantly busy, as if taken off the hook! We have contacted the Delta Headquarters, their customer service/reservation line, as well as Delta's baggage service at Reagan airport with no success. No one has been able to help us, and the most unfortunate part is that no one cares. I have never encountered such heartless and non-caring individuals such as those that work on Delta's customer service team. I am at my witts end and no longer know who else to contact or what my next course of action should be.

I flew into LaGuardia from Savannah Ga on flight DL6660 on December 20, 2008 and my luggage did not arrive for six days. I made several calls and no one was able to help. It seems that the luggage was left in Savannah, Ga. It was Christmas and I arrived without clothing etc. I wasn't even given a toothbrush when I reported it.

I had to purchase several items and made lots of calls from my cell phone and I was quite upset. No one knew where the luggage was for days. I am a senior citizen who made the trip to spend a joyful Christmas with my elderly parents and relatives. I spent more time trying to find out wher my new luggage was than enjoying my holiday. I received my bags just hours before I returned to Houston.

Delta flight Dec 22 Pensacola to Houston. Connection to Comair flight in ATL. Forced to gate check carry on roller bag. Their pink ticket elastic band system is from the 19th century. 10 days, service people at 800 are somewhat sympathetic, but powerless to help. No one in ATL airport Delta baggage is answering the phone, email, or fax requests for baggage. My bags were scanned 8 times since 22nd, but no one can get my bag to me. They wont even let me send UPS at my expense. The bag has plenty of id inside and out and printout of itinerary inside bag. There is no escalation path. I am going to become an activist for the Coalition for Airline Passengers Bill of Rights and whatever else I can find to effect a grass roots revolt against the airlines.

DONt think your carry on bag is safe. Leave electronics, jewelry , medication, and important papers in a small briefcase, NEVER a roller bag. If a roller bag is gate checked it is outside the bar code system and goes to baggage-limbo. After a few days they send your bag to salvage and offer you pennie on the dollar (if and only if you have original receipts for everything in the bag). This is an outrage.

Delta Airlines lost my luggage Dec 4, 2008. Most all of the contents were from my daughter's Christmas shopping and expensive suits/accessories. I was originally on a Northwest flight from Newark NJ to Sacramento. While on board the first leg of my flight, the connecting flight was cancelled, then automatically rebooked by the airline to have me fly back to SAC via Las Vegas. At the gate, however, I was rebooked yet again and ended up in Salt Lake City instead, before finally landing in Sacramento. It would have helped if I was informed, but because everyone was in a rush, I was not told any of this. I was simply wheeled from one gate to another.

We were asked to wait 5-7 days before filing a claim, but my daughter did this earlier anyway. She was given the runaround by both Northwest and Delta. She had to take days off to attend to this (we even had to drive back to the airport only to be told when we got there that the phone attendant was "wrong" to have asked us to do this).

But, sorry, still no luggage. She offered me a coupon for future travel. For me, that meant lost Christmas presents, bottom line. My daughter responded on my behalf, as she is doing again for me right now. She is just as happy that I wasn't the one they lost.

On the 20th of December 2008, my wife and I were scheduled to fly on Delta to St Martin. We traveled with three bags. One for me, one for my wife and one cooler that was full of frozen food. We had packed several meals to take with us because we were going to be there for a week.

When we left the airport, the agent at the Delta counter would not give us our luggage because it was going to take three or four hours to find them. She guaranteed that they would be on our flight the next day.

On the 21st of December, we got on our flight and made it to St Martin, waited by the luggage claim, no bags showed up. We waited in line behind 30 people to make out claim for our bags.

My wife went to the store to buy a few t-shirts and some flip flops because we were in the same clothes for three days with none to change to. Good thing we had the fore thought to put our bathing suits in a carry on bag.

The last women I talked to from the lost luggage department told me that two bags were in St. Martin and one was in Atlanta waiting to be brought to the island. She assured me that the bags they have will be delivered to us tonight.

The next day, I started calling all over again. The women from lost luggage told me that they would be on the flight that day (Tuesday the 23rd) and if I wanted to go to the airport in St. Martin, we could pick them up. She told us to go after 4:00 pm

Tuesday, the 23rd of December, no bags arrived. I went to the store and bought a few things to wear because I was five days in the same clothes.

On our way home, we were at the airport terminal checking in to go home and my wife thought she would go see if the third bag ever made it. A woman was gone for about a half an hour and brought it to us. She said she didnt know how long it had been at the terminal but Continental Airline delivered it. After looking in the bag, it appeared to have been rifled through. My wife said that everything looked crushed and not the way we packed it. We had to through the whole thing out because we had no way to deal with any of it and clean it out.

We flew home on US Air and our bags made it just fine. The flights ere booked through Orbits.

With this mess that we dealt with over the last week I have a few questions:

Why does Delta have such trouble with getting the bags brought to the right places with the right passengers?

Why cant the Delta workers get the right bags on the right planes?

Why are the Delta workers so rude and not willing to help anyone?

Why did it take 6 days for three bags to get where they have flights every day?

Why is Delta still in business if this happens so often? (do a search for Delta lost luggage? on the internet) I see why Delta stands for Dont Expect Luggage To Arrive

Is Northwest going to loose as many bags now that they are merging?

I could go on and on but there really isnt any point in it.

Delta lost my baggage on the 28th of November 2008 on my way to Vegas. They'd said that I should wait 5 days before I file my claim form. I faxed my claim form to them on the 7th of December and I still haven't received any confirmation from them if they've received my fax. I contacted their baggage claim department more than a week after I'd faxed my claim and they told me that it takes them at least 10 days to start entering all the claims into their systems. So I waited more than 10 days before I tried to contact the baggage claim department; the phone number is now unreachable for over a week now.

I also contacted them through email and I was told very callously, if you haven't received a confirmation from delta, please re fax your claim; this is very fair; first and foremost, it takes over $10 to fax each time and I have to pay for the parking for the city. Delta LOST my baggage! its one thing I have to chase them, its another that I can't get through to anyone over there.

Delta also had a fine print that a person has to prove that his/her baggage was lost if a claim is filed a month after the baggage was lost. As you can see, it is going to be a month on the 28th; this is totally ridiculous. It seems like an attitude of telling their customers to suck it up, a lot of people loose their baggage. I'd appreciate your help on this. Thanks.

Their were maechanical problems the plane had a huge delay 4 hrs. long They were going to put us in hotels but we found family to stay with. While we stayed with family my bags were gone through and my silver $100 shoes were stolen out of my luggage!

The damage was my expensive shoes were stolen!

Delta has lost my baggage somewhere between Atlanta Georgia and Dublin. It has been 48 hours and there is no response from e-mail, and there is no answer or a busy signal at the baggage number. The web site responds with the following when I type in my claim number: "We're sorry. We have no updates on this bag and are still trying to locate it. Please check back again." It has been 48 hours with no information or ability to contact any warm body at Delta. My information is as follows:

On 12/19/08 I arrived in San Juan from a Celebrity cruise. My luggage was put on a baggage truck marked Terminal B. The man placing it there made sure I saw it said Terminal B. Off I went to the airport. After awhile waiting outside the terminal with a Delta rep for the luggage truck, I mentioned my flight was at 10 AM, The Delta lady looked at her watch (9:10 AM) called the luggage truck & said they were still at the pier, The lady gave me a piece of paper to put my baggage info on, name, address, description of the luggage (1 piece, red, clearly marked twice with name & address, white 1 tag from ship) & was told the luggage would be delivered to my home.

During this week I have called Delta several times. I called several times a day & it is always busy, like off the hook. Never can get thru to anyone. The luggage was never checked in as it was on the baggage truck on it's way from the port to the terminal. I was taken to my gate in a wheel chair as the plane was boarding as I got there. I can not get thru to anyone & I want to know when my luggage will be delivered to my home. A week is far too long. Please, someone help me find my luggage.

My son (unaccompanied minor with a 100.00 fee) flew on Delta 12/22/2008 Flight 5802 from Mobile to Atlanta, Ga connecting flight #110 which was delayed, so he was put on the next flight to Lax #939 When he finally arrived 2hours late at 12:40pm we were unable to pick up his checked baggage. The gate attendant failed to give me his baggage claim ticket. Which I found out later that the attendant in Mobile failed to attach to his baggage claim ticket and didn't put the baggage info in his transfer paperwork or in the flight history. They had no idea where his bag was, when they would be able to locate it or if he even had a bag.

I learned today 3days later that his bag maybe in New York they didn't know when they could deliver it. I can't seem to get through to the Delta baggage claim number provided on their website. I've gone to the LAX baggage claim office twice with 2 $9.00 parking fees with no bag to show for it. Also my son who is 11years old stated they didn't offer him a lunch during the flight.

my bags were lost after being taken from me against my will. all of my christmas gifts for family were inside, and medications. i have gotten zero help in this matter. delta blamed me for the loss. i have tried everything possible to no avail. i can replace most items, but not a family heirloom, which was also in the bag. a pink tag was placed on the bag, but i was not given a claim tag in return...im was also not told where to pick up my bag when i landed.

my bags were lost after being taken from me against my will. all of my christmas gifts for family were inside, and medications. i have gotten zero help in this matter. delta blamed me for the loss. i have tried everything possible to no avail. i can replace most items, but not a family heirloom, which was also in the bag. a pink tag was placed on the bag, but i was not given a claim tag in return...im was also not told where to pick up my bag when i landed.
losses of $4500 and a personal family item that has no price tag

Our family flew from Augusta, GA to NYC's LaGuardia Airport on Saturday, 20Dec2008. We paid $70 as a family to check 4 bags and the bags did not make the trip. We were given a promise that we would have our bags by noon on the 21st. When I checked the Delta website there was no information about our bags. When I called the 800 number I was told that our bags were still in ATL and had not been sent out out the 11pm flight last night, as promised. I was told to call back at 10am because the bags may have made the first flight out of ATL this morning but not been scanned in the interest of time.

We should have fit all of our belonging into carry-on luggage because, you feel taken advantage of when you pay for something that is not delivered upon. It is a travesty for Delta/Northwest Airlines to charge to transport baggage and then not send the baggage with the passengers that paid the cost of the transport fees. I am going to church this morning to pray, amongst my prayers will be prayers that our baggage is returned safely to its' righful owners.

I took last night's flight from Atlanta to Caracas, Venezuela, I was told at the gate by one of the flight attendants that I had to check my hand luggage because they didn't have any more space in the overhead bins. So I gave him my hand luggage which had a brand new laptop, a PSP and something like 8 Playstation 3 games. When I receive my bags over here in Caracas, I noticed that my hand luggage was lighter, so I checked and I found out that they stole all of the items that I mentioned above. Those are valued around $2000.

Now I'm filling out some Delta forms to explain my situation, that they took my hand luggage against my will and all of my electronics were lost (I think this will be a problem since they state that thay are not responsible for electronics). And doing some research, I found a chilean website where a user complained about my same problem, she flew on July from Atlanta to Santiago, had her hand luggage checked at the gate and had her electronics stolen. See a pattern here?

While returning from Montgomery, Alabama to Houston (IAH) with a change of planes in Atlanta, my luggage at some point was opened by TSA agents and they failed to close it back. As a result, one piece of luggage that was within another piece of luggage fell out and has not been located. Nothing was confiscated from my luggage; negligance on the part of the TSA agent who, for whatever reason, went into my luggage and failed to close it caused me loss of my luggage and the belongings inside. It was dark-green nylon luggage that I received from the Sierra Club when I joined. The word Sierra is somewhere on the luggage or zipper.

No one has contacted me since my Nov. 18, 2008, flight, and when I call (800-325-8224), I am placed on hold and no one ever answers. When I call the automated number, the automated recorder tells me there is no such claim number as IAH9E11078. That is the claim number assigned me in Houston when my luggage arrived opened and unsecured.

There was nothing in my luggage, after attending an Economic Developmet Sumit, that was not in there when I initially departed IAH, other than some coffee, lotion, and shampoo that I received at the hotel.

I have lost a new sweater, 2 black silk scarfs, new Mary Kay cosmetics, pajamas, and toiletries.

we just arrived in antigua last sunday from n.y..i called delta to find out how much each bag could weigh.they told methree bags with seventy lbs. each and one carry on at forty lbs..all of our bags were under sixty lbs and our carry on was 32lbs .the lady charged us two hundred dollars for the carry on.she said the size was two big but we saw people with much bigger carry ons than we had.

i dont under stand why she charged us and not the others. we have been coming to antigua for over thirty years and never had to pay for a carry on .this was our first time on delta becuse they just started to fly hererecently.i think we wont use them anymore.we came first class by the way and always travel that way because i have to have a wheelchair because i had two strokes and dont walk very good anymore.have a good day

When they were making announcements, most of them mumbled and they all talked ery fast making it difficult to understand what they were saying. When I arrived in Atlanta to make the connecting flight, I was told that all seats were full, but they would try to fin someone to give up their seat for me. I booked my flight the first week of Aug. and left on Nov. 21. I got lucky as some people didn't make the connection. The reason for this they said was because I did not have a seat assignment. The reason I did not have a seat assignment is, I was told I didn't need one and they weren't going to do that. To make it better, my luggage didn't get there. On a scale of 1 to 10 for service, friendliness, and good customer relations I would rate Delta as 0.

On Sunday the 30th of November I checked in at Chicago O Hare for a Delta flight to Moscow via Atlanta. The checkin desk clerk checked my passport and visa for Moscow was OK,and checked my bags thru to Moscow.The flight to Atlanta was deayed due to the weather,as a result of this I missed the flght to Moscow,at the information desk I was checked i for the next days flight to Moscow and was told that my baggege would be forwarded to that flight,I was the given a discount voucher for a Hotel for Sunday evening.

On Monday the 1st of December I arrived at the airport,checked in and had my documents checked in particular the Russian visa again,I was assured that my baggage was on the flight I then departed for Moscow. On arrival at Moscow it was found that the date for the visa did not start until the 4th of December because of this I was put back on the return flight to Atlanta, I enquired about my baggege and was told by the Delta rep that my bags were not on the flight. On arrival at Atlanta I enquired about my baggage and was told to check with the baggege claim at my final destination (Chicago O Hare).

On arrival at O Hare I was given a File reference number and was told that my bags were in fact in Moscow,and I should have my bags in 2 days. The company I was to visit in Moscow still wanted me to complete my visit,so I booked another flight for Sunday the 7th of December. On visiting the Delta web site for the status of my delayed bags,the site informed me that the bags were in Atlanta and would be forwarded to me asap,this was on Wednesday the 3rd Dec. On the 4th of December I again checked the web site,the same status was listed,I then rang the 1800 number for baggage information. I was told that my bags would be on a US airways flight to Milwaukee,and that I should receive the bags on Thursday evening.

telephone numbers,If there are the representatives refuse to give them,the web site is practicly useless

I am writing to appeal for the full refund of the $300.00 charge paid on my behalf to Delta airline by my family friend, to bring my 9 year old daughters bicycle from Tulsa, USA to London, UK. a family friend who lives in America and works in Tulsa was coming to London for a family wedding held on Saturday 25 October 2008 and flying back to America on Sunday 26 October 2008. I asked him to help me bring over my 9 year old daughters surprise birthday present A Purple Kiddy Trek Bicycle MT 220. Late night on the 23 October 2008, I got a phone call from Mr S where he was being asked to pay $300.00 just because he was carrying a Kids Bicycle, which was within his baggage allowance. Mr S was caught aback by this Delta Airline policy to charge for this bike. He travels internationally a lot and has never had to pay to carry a bike.

He was on his own, hence could not send it back? His flight was less than 45 minutes to go, He could not leave the bike at the Airport as it would be seen as a security risk Mr S explained to the Delta Airline staff that this is not a family friendly policy its only a kids recreation bike, not even an Adult or racing bike. The weight was within his baggage allowance and even went further to speak to his supervisor but with no luck. All this was taken place while I was on the line. At that point, to avoid him missing his flight, I asked him to pay the $300.00 baggage charge.

I believe this $300.00 charge is totally unfair, unfamily friendly for an airline company to charge for a kiddys recreation bike and should be refunded. We? as a family travel to America a lot. All the bicycles in our household i.e. 2 adults and 2 kiddies were all bought in America. We have never had to pay a dime to bring them back to UK with us through any Airline they have always been counted as part of our baggages.

charged $300.00 for carriage of a 9 year old girl's bike despite being within the permitted luggage size and allowance. I believe this is discriminatory against sporty people, unfamily friendly and exploitation of passengers by Delta Airline.

My sister in law recently traveled to the US from overseas. When she arrived for a 6 month stay, she began to upack her bags. After 2 weeks finally all was unpacked and she noticed that some items were missing from her bags. One of the items was medicine for her heart. Very expensive medicine in any country. Another item was a new Louis Vuitton bag. After finding that these items were missing, I called Delta Airlines to ask what could be done about the missing items. I was told that nothing could be done as passengers have only 24 hours to make a complaint.

I then attempted to contact the corporate HQ only to be transferred back to the same department that told me that nothing would be done. Someone working for the airlines or HOMELAND SECURITY now has a new Louis Vuitton bag and some heart medicine of no use to them. BEWARE OF FLYING WITH THEM. I was on hold for a total of 25 minutes with the first call, and 20 minutes with the second call. The lady I spoke with refused to even let me tell the reason I wanted to speak to her. All she would say was that there is a 24 hour period for complaints regarding lost baggage. I tried to explain to her that the luggage was not missing, it was robbed. She only kept interrupting me to tell me that there is a 24 hour window to file the complaint.

On a returned trip from CLT north carolina Nov 4 2008 I checked my bags at the curb in Charlotte NC airport and proceeded inside of the airport to my gate and I looked back my bag was still sitting on the curb side un-attended and I was uncomfortable about it just sitting there, I had flown many times with Delta and had no major problems so I proceeded to the check in gate. on my way back to my destination LAX, Los Angeles, California. When I unpacked my bag the next day I was amazed that my cosmetic bag was missing with my Jewelry inside and three pairs of shoes. my Jewelry was nice fashionable of silver, gold earings, pins bracelet etc. things that I had for a seven day Cruise that I went on,

I called to report it missing and they gave me the run around to call all these 1800 #'s and finally they told me me get a form from the internet and send it in , but they did not insure Jewlery so I've filled out the form with all of the information but with all of these complaints that I've just finished reading I think that it is a wast of time for me to even send it in. I think it's aweful that any one should be treated this way. my things were stolen from my bag and since then I've been reading these reports and on TV and they still don't seem to care. I have Delta Miles with America Express, but that I will cancell and will not fly Delta any more if that's the way they treat you, I'm sorry for all of your loss and hope soon they will do something about this.

On October 28, 2008 I made a reservation on Delta airlines from LAX to San Antonio Texas (Itinerary CD65JZ) as they are one of the few airlines that did not charge for check in luggage, at the airport I was surprised that my Delta flight was actualy on Continental airlines and they do charge for checked in luggage, I contest with this with Delta airlines but tey refuse the refund

$30 charge for checked luggage

On 11/22/08 around 6 pm EST , I checked my bag to go to Pittsburgh for 7 days for Thanksgiving with my family. I gave the ticket counter lady my boarding pass and ID. I am a frequent flier I am use to this. She tells me my gate has changed I needed to T1 instead of E2. Again no problem, I am use to this. I give her my bag. Since they are no longer giving out jackets, they now stick the baggage claim sticker on the back of your boarding pass. I would later find out she told me to go to the wrong gate, put the wrong baggage claim sticker on my boarding pass that wasn't even my name, and tagged my bag going to the wrong destination with the wrong name.

I check all the monitors and the pittsburgh flight was going out of e2 not t1 so i go to e2 and arrive safely in Pittsburgh but not my bag. Flight 65 leaving out of gate t1 at 855 pm heading to Manchester ENGLAND was where my bag was going to. The person my bag was mistakenly assigned to boarding the flight and so did my bag. I filed a claim....and left calmly. I checked to see what time that flight got in and it arrived in MANCHESTER ENGLAND but there has been no update on my file claim for the past 8 hours it says no information has been found about this bag

I have nothing! NO CLOTHES NOTHING for THANKSGIVING WITH MY FAMILY. 25 bucks per day maximum of 125 bucks. What is that going to do? I now have to spend money I DO NOT HAVE to buy stuff that is in my bag and delta can't seem to find it and they sure aren't calling me to say they're still investigating it.

We arrived at the Denver International Airport 2 minutes past the 45 minute baggage check rule that I DID NOT know about and was told that I would have to pay a fee to get another flight. I told the lady that I did not have $100 to pay for the flights. I told her that I didnt know about the rule and suggested breaking down my baggage to carry-ons because I didnt have that much luggage. She then went and got her manager to see if he would waive the $100 fee. He came over looked at my itinerary and saw that I was flying to Orlando for a week and said to me, You are going to Disneyworld for a week and you cant afford to pay the fee but you can afford to go to Disneyworld?

While saying that there was a raise of the eyebrows and roll of the eyes like I was crazy. I was completely taken back by this assumptive comment from a Delta manager. I told him that that was a rude comment. He then completely shut off and walked away, offended that I would say his comment was rude. He had no right to assume by financial situation or my destinations in Florida. I was taken back and completely disgusted by the way this man treated me. I told him from afar, after he had walked away and decided not to help me that my parents had used their Sky Miles which was the only reason I was able to fly to Orlando. He continued to ignore my comments. No apologies, no compassion just judgment and coldness.

His comment and body language was rude and disrespectful. He continued to make comments such as You need to stop making a scene, you are scaring the children! I was indeed crying, however, I had just found out that I had to pay $100 that I didnt have, I was disrespected, judged, insulted and belittled and I found out that I was going to be 7 hours later than originally planned and sit in an unfamiliar airport for 4 hours with my 3 year old daughter. I will NOT use Delta again! Funny also that my flight that I was charged to change to was half empty!

On July 24th I left the San Jose, CA airport on a direct flight to Los Angeles, CA. While boarding the flight I was told that due to the small size of the plane, my carry-on suitcase would not fit in the overhead bins and that I would need to gate-check my bag. I gave my carry-on bag to one of the Delta personnel and she in turn gave me a pink receipt. I had refused to check in a bag out of fear of loosing it and packed all of my belongings into the carry-on. Apart from my clothes, the carry-on contained a $2,000 personal computer, a $440.00 camera, and an IPOD. A total of around 4,000 dollars.

When I arrived at LAX, my luggage was nowhere to be found. I was told that if my bag was not found within 5 days, that I should submit a claim. I filed my clain on August 4th and was told that it would take 8 weeks to process my claim. 8 weeks later, I received a letter from Delta indicating that according to their information, I had already received my bag. WRONG! I had not been contacted by anyone, much less received my bag. 3 days after leaving a voice mail at their Atlanta office, I was contacted and asked to fax over a written statement that I had not received my bag and to continue processing my claim. It is now 14 weeks since I filed my first claim and I have yet to hear from anyone from Delta.

This is my second time sending a complaint to Delta. The first time I explained what happend on my flight (P10QTH) with my lost baggage on October 9th in VA, and the ride home. After submitted this complaint an agent called and offered me $75 off of my next flight with delta for my inconvience odf my late baggage. When I finally check my emails to apply my $75 off coupon to a new flight for January the coupon is not in any of my emails.

I had the number to call the customer service lady (Wendy) back but I somehow missed placed it, not thinking I was gonna need it to call her about it not being in my email. She said that she was about to send it to which is the correct address but there is no email of any sort in there from Delta. I'm trying to give this airlines the benefit of the doubt but for some strange reason I keep getting the bad side of things.

My wife & I were on our way to our honeymoon out of Charleston, SC to Cancun, Mexico. Yes, we were late for baggage check-in by 2 minutes and we suffered the consequences by having to re-book flights for $500 more and have a traveling time total go from approximately 6 hours to 19 hours. We understood that and just went with it. However, on the way back, our plane waited approximately 30 mins for others to make it as well as their baggage.

Now, the worst part was when we arrived late in Charleston, SC and we were 2 of about 40-50 others from the flight whose luggage did not make the flight and therefore spent an additional hour and a half to get our resident address recorded for our luggage. We just received our baggage a few hours ago in trash bags because of the liquor we HAD to check-in. Knowing that we sent the liquor at our own risk, we were still surprised due to the amount of bubble wrap and clothing items we had used to wrap them AND how those items had made the first leg of the trip in prime condition. When we had took notice of the Delta personnel the night before unloading the baggage several others had noticed how they were just slinging baggage around and letting baggage slam on the concrete.

Now, if we can't take any substances over a certain amount of ounces in our carry-on, then wouldn't it make sense to make sure the luggage handlers didn't slam luggage around? The man from the delivery service had given me the information to contact a lady from Delta at Charleston, SC who had seen the damage and told me to contact her so we didn't have to take our luggage back since she had already seen it. We could not get a hold of her and every Delta agent we spoke with over the phone said that in order to post a complaint then we'd have to take the the soaked & dripping back back to the airport to be examined. Now how much sense does that make?

I truly will NEVER fly with Delta again. I've never had this sort of problem or push-back from any other airlines.

We lost (2) expensive bottles of alcohol from Mexico (only found in Mexico) and the some of the stains in our clothing is not coming out. We would rather now pay much more to fly a different airline service then to ever run into such an inconsistent airlines service (Delta) ever again.

Lost my baggagae on 7 Feb 2008, they say the claim is still in process! Its been 7 months now and they are still processing the claims file. I don't get it. I am an international student, I cant even wear decent clothes when I go out, all because of Delta.

While flying from Greensboro, NC to Little Rock, AR through Atlanta, GA our GPS unit was stolen out of our checked luggage. We told the lady at Delta's baggage claim in the airport of the theft (and also of damage to another bag). She told us she could give us a $50 voucher for the broken bag even though she wasn't supposed to because Delta doesn't cover the outside of the bag (the handle was ripped off). But there was nothing she could do about the GPS because Delta is not liable for electronic devices. I understand they're not liable for breaking something that's fragile, but for theft?

She told us that they would still investigate the theft if we filed a claim through the 1-800 number. We came home and called the 800 number she gave us. They asked for a claim number, which we did not have yet. The guy on the phone said we had to go back to the airport to get the claim number. Luckily the airport is only a 20 minute drive, not an hour or more as it would be for others. Still not resolved, and I don't expect it to be.

Basically expect the baggage handlers to go through your stuff and help themselves to whatever they'd like. Oh, and when you call Delta's customer service, which is supposedly in Atlanta, every person you talk to has an Indian accent and are impossible to understand. I HATE it when companies outsource customer service to places where English is a second language and barely recognizable then make them all use American-sounding names like Tom and Frank.

Cost of the stolen GPS unit-$300. Time wasted-about 4 hours, still no resolution.

First of all I had a Laryenjectomy and am unable to speak. I use a special speaking device in order to attempt to speak. This speaking device is quite expensive generally between400 to $500.00. When I opened my suitcase thi speaking device was gone. I flew Delta on 8/16/08, Flight DL3937. from L.V. to Sacramento. Are you able to advise me. Can you contact me by e mail as I do not speak good on the telephone? I can no locate the proper customer service for Delta, I looked on their web site but nothing pertains to my situation. Thank you,

After returning to Atlanta from a 10 day trip on Sunday 8/17/2008, I was unable to claim my luggage at the Delta baggage claim. I made a delayed luggage claim for a black L.L. Bean duffle bag that evening and returned home. Monday morning I received a call explaining that the luggage would be delivered and I had them leave it at my leasing office (I rent). Upon returning from work I found the wrong luggage - it was not even BLACK! For the next several days, I called the Delta Delayed Baggage number. To only find that they could pretty much do nothing ...

Instead they suggested I return the incorrect luggage on my time. I told them that was unacceptable and for the past 10 days the incorrect luggage has been sitting in my leasing office awaiting for someone to pick it up. On the fifth day without receiving luggage - 8/22 - they suggested I file a lost luggage claim via fax and hard copy. To this day I have not heard anything about the status of this claim or when someone will pick up the incorrect luggage.

The lost luggage contained about $1750 worth of clothing and shoes plus a digital camera for a total of $2000 replacement value.

2 $25 Baggage fees for passengers who purchased tickets on or after July 31, 2008, for travel on or after August 5, 2008 Quantity Amount Fee Travel within the United States, U.S. Virgin Islands, and Puerto Rico Bag 2 $50

I have queried these charges twice with Delta to confirm excess baggage fee on my booking paid in full 26th June 2008 for travel October 2008 would be at rate stated of $25 for an additional piece, yet they insist I will be charged at $50 for an additional bag which is rate for tickets purchased 31st July onwards. The key word for my complaint is date of purchase rate applied, as their web site clearly states that tickets purchased prior to 31st July 2008 will be $25 with no reference to date of travel, why is it therefore that they insist the charge will be $50

FINANCIAL - A charge levy higher for additional bag which is clearly not applicable to tickets purchased prior to 31st July 2008 - the $50 levy is for passengers who purchased after 07/31/08 for travel on or after 08/05/08 this is clearly Misrepresentation as the fee applicable to tickets purchased prior to 31st July does not state travel dates, and therefore this lower fee is applicable

After returning home from my vacation July 24, 2008 through August 9, 2008, I am able to request reimbursement for lost TSA lock from my luggage while being inspected by TSA Inspectors. The lock was lost on Delta flight 1474, leaving Los Angeles, CA going to New Orleans, LA. I have recently purchased a new TSA lock in the amount of $7.14.

My daughter flew out of LAX on Flight 101 to Atlanta. When checking in her primary bag (she also had one carry-on) weighed 59 pounds - nine pounds over their limit. After unsuccessfully looking for items to jettison (she had been working as a counselor all summer), she was told that her only option was to pay $80 for an excess baggage fee. At no time was she advised that her ticket allowed her a second checked bag (she had a collapsable in her luggage) for only $25.

I wrote to Delta and got nothing back from customer service other than a bunch of boilerplate - and there was no response to the issue of not pointing out the cheaper option. As baggage fees continue to escalate, I am sure other customers are going to face the same unnecessary and excessive charges.

My daughter was forced to charge an additional $80 on her debit card before being able to check her bag.

I purchased ticket on line www.delta.com on June 16, 2008 for roundtrip Buffalo-Atlanta. I and my daughter Evelyn (5 years old) were returning to Buffalo after 5 days perfect and a lot of fun vacation in Atlanta. To save check-in time, I did check in by internet. We were very tired after 5 days of traveling, museums and water-parks and hoped to check our luggage quickly as in Buffalo airport and relax in anticipation of our flight back home.

When we arrived to Check-in counter 70 minutes prior to departure (5:30pm 08/05/2008) to check our luggage, Mr Sean Jackson (was written on his tag) measured the bag and told us that it oversized -67 inch. When I stated that this was not a problem 5 days prior at Buffalo Delta's check-in counter and the bag was not oversized during last 8 years of my traveling all over the world, I offered to have another measure of the bag AND EXPLAIN TO ME WHAT IT IS MEAN "OVERSIZED" and what size can be accepted by Delta. All my multiple-requests:

to measure the bag again, what choices I have to fix the situation, what is standard not oversized size should be, call to supervisor, Can I redistribute items to other half-empty small bag (the oversized bag was half-empty as well and not overloaded)? where ignored by Mr Sean J.

Delta's representative put my "oversized" bag behind the Check-in countertop and didn't return my Canadian passport. He was purposely hold my passport and bag so I couldn't double check the measurements of the bag and couldn't fix the problem in case if my bag really oversized, I didn't have any opportunity or choice to resolve the problem and manage the situation properly. Mr Sean J. increased stress and pressure by saying: "It's just $150 to pay, and it's not so much AND YOU CAN PAY". I had ONLY ONE CHOISE: to PAY for oversized baggage.

My daughter 5 years old was very tired and started to cry. Mr Sean J. continue to extort the money without giving to me any explanation and opportunity to fix the problem.

Finally I call to police and explained to police officer the situation: Delta's representative improperly measured my baggage and rejected my multiple request to measure the bag and prove that the bug oversized; Delta's representative rejected to return my Canadian passport so I cannot to go to another Delta's representative and double check size of my baggage and if it is oversized? I can buy new bag in store located next door (30 meters) from the Check-in counter and quickly fix the situation or I can redistribute items in the oversized bag and reduce total size (height) of the bag to size acceptable by Delta.

After a lot of very stressful dialogs Mr Sean J. provided me with the following information: Size of the bag 67 inches, Standard size 62 inches. Mr Sean Jackson finally called to supervisor after the policemen arrived to Check-in counter and returned my Canadian passport that he holds with no reason during 25 minutes just to prevent me to fix the situation and increased stress and pressure to force me to PAY additional $150 (ticket price from Atlanta to Buffalo just $99). As I explained above I could buy new bag in nearest store (if it was properly proved to me that my bag oversized) and fix the problem in 10 minutes.

Supervisor arrived in 30 minutes after my Check-in problem started (at 6pm 08/05/2008). Unfortunately he is not introduced himself, so I cannot provide his name. Supervisor continues to deal with the situation in an unbearably insulting manner and causes more health damage for my daughter and me. Supervisor measured my bag and said that it is 64 inches total (30 minutes before it was 67 inches) and I have to pay $175 (tickets were purchased before July 31 and fee should be $150 according to delta.com/traveling and I have no choices to fix the problem because data about my oversized baggage in computer system already and He cannot CANCEL it. I redistributed part of items to another half-empty backpack (42 inches and less than 40pound ) and I could carry-on this bag with me, and requested to measure again the oversized bag, because the bag's height should be less. Supervisor rejected my request.

I started to move to the nearest bag-store that located just on corner and 30 meter from the check-in countertop and wanted to buy new bag. My old bag that traveled with me without any problems during last 8 years including all items in the bag total cost was less than $175. When supervisor understood that oversized baggage problem can be fixed by myself in 5 minutes and 35 minutes prior to departure supervisor increased stress and said that I missed my flight and I have to pay additional fee to get another flight later on the night despite I arrived to check-in counter on time (70 minutes prior to departure).
I did not wish to sit up all night in the airport with small 5 years old tired and crying child in airport for next flight, my old parents (70 years old) arrived to Buffalo to pick up me home to Toronto. I should be on my workplace next morning.

So I understood that it was perfectly planned scenario extortion additional fee from the Delta's customer and I was ready to pay whatever they said just to leave Atlanta airport ASAP. If my baggage was really oversized I should be informed in Buffalo airport (when I started my round-trip) where my parents could help me to fix the problem by bringing another small bag from the car immediately and I had 2 hours to resolve the problem.

After returning home and consulting website, I noticed that the allowable linear inches is actually 62 inches. I measured the frame of this bag at home and the frame measures 62 inches (19.5+31.5+11). Delta's representative paid attention when I arrived to Check-in counter in Atlanta that I was very tired with no energy to discuss and he decided to get just additional fee and created very stressful situation.

Finally, when I paid $175 and received board pass I asked supervisor: How much time I have before departure and how far the departure gate from the Check-in counters? I received answer that I almost missed my flight and departure gate just after the corner. It is false information. When I found that it is no departure gate as it was explained to me by supervisor I and my crying daughter ran to the gate. When we arrived to the gate the line to board flight 798 (Buffalo) just started and it is mean I had ENOGHT TIME don't run and don't to be overstressed.

I have never been treated so badly in my life. Our good impression from vacation in ATLANTA (it was first time journey for my daughter to USA) was broken in one minute by Delta's unprofessional representatives. I and my 5 years old child were emotionally and physically drained by Delta's representatives. They behaved in a less than professional manner and created very stressful situation instead to manage the situation properly. They lied regarding oversized baggage size and forced me to pay $175 for incorrectly measured bag. We were treated worse than animals. The Delta airlines representatives weren't courteous. As a result of the Delta's misrepresentation I and my daughter suffer significant emotional distress.

I require full compensation for damage occurred and inconveniences for our family due to unprofessional service: I request from the leadership of DELTA a formal explanation and apology for the incident/ I am respectfully requesting that this $175 fee be returned back to my American Express Credit card. Total size of the bag 62 inches and the size acceptable by Delta.

Its not her fault if Delta buys Northwest and operates Northwest yet customers are lead to believe they are two separate companies! It has been a very frustrating experience to say the least! especially after paying the airline $140 and they still cant get the bags to their final destination! The bags are now in some airport somewhere. The customer service people have not been helpful at all! Both my sister and I have emailed Delta/Northwest yesterday and now almost 16 hours later, still no response! My advice: stay away from delta/Northwest. choose another airline!

My son (15 years of age) traveled with group from the original departure of Denver, CO to NY, NY to Road Island (final destination). He departed on a round-trip travel on Monday August 4, 2008 from Denver Colorado final destination to Road Island. On Tuesday August 12, 2008 they departed Road Island to Philidelphia (bad weather - tornado warnings) to Denver Colorado final destination.

During his departure from Denver Co to RI and upon his pick up for his luggage he checked his bag and his Play Station 3 (PS3), cord and four PS3 games were stolen/taken from his bag. There was note in his bag about there was no SOFTWARE ELECTRONIC GAMES allowed for checked bags. I want his electronic games returned immediately! I didn't travel with him to be aware or have knowledge of this POLICY! I want an immediate response as soon as possible. John Keiffer (spelling) was the individual who made initial contact for my son who made the arrangements for his traveling. Why didn't they allow his to get a locked locker for him

Missing, stolen & taken!

As a premier executive with United Airlines and had the most horrendous experience with Delta Airlines on my trip from SFO-YUL-YYZ-SFO under PNR B0OQR2 with accompany with Ms. Yunping Ye under B1SQ5K. We have placed separate non-refundable tickets from YUL and YYZ under PNR JJ2VAH with Westjet.

It was all started on Delta flight72 from SFO to JFK on July 27 with connection from JFK to YUL under Delta flight 5532. We have missed our connected flight to YUL and scramble around looked for connecting flight to YUL. We were told that nothing was available until the next morning. We were unable to find any assistant from Delta of any locate hotels; therefore, we had rented a car and drove 25 miles away from the airport. We were then told by Delta Baggage Department that our check in baggage(s) shall be delivered to our final destination tomorrow.

It was nearly impossible to hosting a meeting at YUL due to the arrival scheduling; therefore, we have decided to reroute our flight from JFK to YYZ. July 28, we have check in 1 hour ahead of departure and got into the ticket counter at 1 hour advance. Delta ticket agent was unable to converting the tickets from JFK to YYZ from original purchased tickets from JFK to YUL; therefore, she had pick up the phone and called Delta HQ for assistant. She was on-hold for nearly 20-25 minutes and by the time of completion of our rerouted tickets we were told that the gate was closed. That was ridiculous. We were then on standby for next flight into YYZ. Finally, we got into YYZ; but, no baggage(s) arrived.

We have filed a lost baggage(s) and were told that our baggage(s) shall be delivered within 12 hours. We have called numerous times on daily bases and were told the same story by Delta Airlines agents that our baggage(s) have been located and shall be delivered within 12 hours. Frustration and disappointment of fabrication by Delta agent(s); we have finally received a voice mail message from Delta agent on July 30 at 9:00pm that our baggage(s) were on-hold by custom. When we called back to Delta; we were told differently. We were told that baggage(s) showed on the system as delivered within 12 hours. Waited for 12 hours--still no baggage(s); we have decided to droved to the airports and finally got our baggage(s) out by 3:00pm on July 31. Without fresh clothing for nearly 5 days!

On Aug 1 - headed out and realized that our flight was delays for 3 hours and will missed our connecting flight. Rescheduled and waited in the airport for nearly 4 hours. I had the worst experience with Delta Airlines and we NEVER fly with Delta again.

I traveled to Jamaica, from EWR- with a connecting flight in ATL. My luggage was Lost/Stolen/Delayed on my return flight August 1, 2008 (they never gave me a proper detail of). I landed @ 7:50pm in EWR- and my luggage was not there. I immediately went to a Delta representative, who in turn gave me a file number and told me to call ASAP. Which I did, and have been doing for the last 2 weeks. Delta has still given me NO actual answer besides the fact that I should give them a call again around November 21, 2008 when the possiblity of my lost claim report will be acknowledged. Let me remind you its only August 12th, 2008.

All I have gotten were rude Detla Representatives in the USA, lets be reminded that the other baggage representaives are located in India. Each time I spoke with Floor Manager by the name of Quetin located in (ATL) he was rude, short, and unhelpful. He seemed to respond as if I were bothering him during a lunch break each time. I even reached out and emailed the coporate office, just so they could respond with a generic email that basically told me to call the same 800 number I'd been calling. Ugh, I literally cried today when I hung up because I felt so very disgusted and helpless.

Its amazing that a huge company like this lacks organization and certainly takes no role in the hiring process for customer service. Not one peson besides the employees in India have responded with an apology as normal customer service should bother to do in most cases. This is unjust and a very awful experience. As a single mom that was my first trip alone on vacation out of the country. It was ruined and unexpected. I ahev only been told that I should contact Delat in November. Thats as far as I have gotten!

On 7/30/08 placed prescription eyeglasses in baggage at the check in counter at the Cancun Airport in Mexico. Upon my arrival at LAX I opened baggage to get glasses and they were missing.

I filed a claim on 8/1/08 and as of 8/4/08 there was no record of my claim and I have not been contacted by Delta. Service was unfriendly and uncaring as if they are use to these types of complaints all of the time. I was told I should not have placed them there. How was I to know that a Delta employee would steal them. The glasses were purchased on 7/10/08 and will cost $310.00 to replaced. It is being hinted that Delta will not be responsible because I should have know not to placed them there and my travel insurance declined my claim for the same reason.

On Friday, 8/8/8, I left Atlanta airport on Delta flight 4921 leaving at 9:30 pm, direct to Chattanooga. This flight is approximately 25 minutes long. Due to the small size of the aircraft, the Delta attendant at the door of the airplane asked if I would like to Valet check my personal carry-on bag, which held a company computer with proprietary software, an IPOD MP3 player with Bose headphones, several 2G thumb drives, an external mini 250G harddrive, car keys, and my passport. I had reasonable expectation that my carry on would be safe being only 20 feet from the departing aircraft, so I gave the attendant my bag. She in turn gave me a pink ticket receipt.

After landing in Chattanooga, my bag was not on the aircraft. The entire flight crew, including pilots, checked the cabin and cargo area. My valuables were missing, having never been placed on the plane. I know that another passenger did not pick up my bag due to the fact that I was one of the first passengers off in Chattanooga, and watched the ground crew roll the valet bags up to the breezeway. My bag was not there. I immediately went to the ticket counter and filed a claim for the missing valet bag. They told me to wait to see if came in on the weekend, and provided numbers to Atlanta baggage claim.

I was never able to get through to anyone in Atlanta the entire weekend, nor did I receive a call back after leaving numerous messages. I contacted Delta's main baggage claim number and explained the situation. This representative tried to contact Atlanta baggage office, but could not get anyone to answer the phone the entire weekend. I further checked with Chattanooga baggage claim on Saturday and again on Monday, to no avail.

A colleague of mine was in the Atlanta airport on Monday, 8/11/08, and I asked him to check on my bag at the main counter. He gave the baggage claim attendant my information, but was told that the bag was not there, but could have been placed on another flight. Again, the standard answer from Delta was to continue waiting to see what happens. The issue here is the security and integrity of Delta airlines. I consumers cannot trust that their carry-on baggage will make it safely to the cargo hold only several feet away, how can we have trust in the security of the Atlanta flight lines? I honestly believe that my bag was stolen before the flight ever took off from Atlanta that night.

The issue is Delta's unwillingness to investigate (make phone calls imediately after the incident), or my inability to contact anyone higher than a ticket counter attendent. They also informed me that Delta does not cover the contents of electrical devices, so that I am out of luck if it turns up lost (quote). I plan on pursuing this as far as I need to go, in order for this not to happen to other passengers. I believe that proper authorities need to look into the security of the flight line crews, especially in these days of heightened security awareness. I really need an answer from Delta on why my carry on bag was not safely guarded.

My company paid laptop has my livelihood (computer programs, machine manuals)etc.; personal files and possible Identity theft from a stolen passport.

My husband and I bought beginning of June, 2008 two return tickets from Munich/Germany to Reno /NV and back from Omaha/NE to Munich/Germany. We were told that we can bring two pcs. each with a maximum weight of 70 lbs each. We checked in at Munich airport without anybody referring to the weight of our bags and everything was checked through to Reno. On the way back from Omaha (more than four weeks later)we were told that we have to pay $240 for 3 overweight bags because we are only allowed 50 lbs per piece. So, I just assume that within those 4 weeks in between our flight there and our flight back the regulations were changed. But it is also clear that we would come back home with the same bags. If I am told I can bring only 50 lbs then I will pack only 50 lbs.

The lady at the check-in was not very helpful. She seemed very insecure and could not answer any of our questions, had to run back twice to talk to the supervisor but the supervisor would not talk to us in person. We had to ask several times to give us her name which she put only with an S. (very non-committal) and write on the backside of the receipt for what this receipt actually was. When I came back I looked again on the Delta website and there were all different kind of new regulations concerning baggage allowances and also some referring to tickets purchased before July 31. So I assume even if there was a drastic change in the baggage allowances in between our flight there and our flight back there were some interim solutions and our overweight bags would have cost $25.

When we arrived back in Germany I called Delta Airlines and I was told that I have to send my complaint in German or English to the Delta Airlines Customer Affair Department in England by Fax. I sent it in German and in English and actually sent it 3 times but never got an answer on the faxes in 3 weeks. I also entered my complaint on the website and received the following answer from the customer care manager which is not an answer at all because it does not answer my question why [they] let us fly in June with our bags (3 were over 50lbs each) and in July want $240 extra for the same bags.

Since nearly 20 years ever since I flew the first time to the US I was a loyal customer with Delta. For many years with silver medallion status which unfortunately I do not have anymore due less overseas travels. I had also seen Deltas service decline over the past years. But now that is certainly not the airline anymore I feel comfortable with in the future.

The consequences are a loss of 240 $. I f I know I can only take 50 lbs with me than I pack respectively. And we do not like additional costs coming up for a ticket. Also the trip home was not a nice one since we both felt terribly upset. I do not want to repeat such an experience.