Delta Air Lines Reviews

We've been flying with Delta since the 1990s, and Caroline on flight DL245 from Catania to JFK reminded us why we keep coming back. The moment we boarded, her face lit up with such a warm, genuine smile that I knew we were in good hands. She was kind, funny, thoughtful, and always ready to help. Her wonderful personality made a long flight so much more enjoyable. Caroline, thank you for making us feel so welcome and cared for. People like you make all the difference. Delta is fortunate to have you!

I was on flight 1422 on october 28 flying from ft. lauderdale to JFK & the departure time was 11:16. The flight attendants were SO incredible, especially Ricardo. He was so kind to me. I adored him & his refreshing face!! Loved him down. Ricardo if you’re reading this, my name is Nelly & I ordered the tito’s with diet coke. You were seriously born to interact with people!! Thank you for your hospitality & overall joy + comfort you brought to my flying experience. LOVE YOU RICARDO!!!!

Can you change the liquid hand soap to non-fragrance aboard the planes? It is overly powerful smelling after being used. Being in closed quarters for an over 5-hour flight is bad enough the woman next to me sprayed on lilac perfume. Thank goodness people can no longer smoke! Wish the flight attendants can tell people no applying fragrance while in flight. Thank you.

I only fly Delta; I will easily earn Diamond status for the first time in 2026. I love how the staff at CAE remembers not only my name, but my preferences, from trip-to-trip. I have had exactly one delayed flight this year that totaled all of 10-minutes. There is a reason they are the "on-time machine". The Delta lounges are the best in the industry (at least in the US). Finally, I've never had an issue with my checked bags. Twice this year they arrived on the luggage carousel 22 minutes after they opened the airplane door to disembark...and I received 2,500 SkyMiles each time as an "apology" for the delay. Hell, by the time I walked from the gate to the carousel, 15-20 minutes had already expired so it wasn't like I was "delayed" by the bags taking 22-minutes to show up on the carousel. That is what I call customer service; show me another airline that does that.

This is a special thank you to Jody at Delta Airlines in Idaho Falls Idaho. The best word to describe Jody is Angel! Heartfelt thanks to you Jody for the special way you helped us with a difficult situation this morning. Your calm and collected demeanor and your amazing skill and experience in helping to change the flight for our son was heaven sent. Delays airlines is blessed to have you and so were we! May the Lord bless you as you’ve blessed his life today. 😇🙏

We traveled from Madrid on Sept. 17, with a connection in Boston. Having so many people on the plane—like cattle—is almost inhumane. It was distressing and degrading. From Boston, we flew to Tampa—it was even worse. I have no intention of flying with Delta again.

Good morning Delta Air. This is one of my worst flights with you; they thief 5 thing out off my luggage (12 pack of white sack, a pack of peanuts, a Dolly for one of my daughter, honey and a bottle of Crown Royal.) Your staffs is very unprofessional to thief a hard-working young things.

Because my wife and I did not pay for a seat upgrade, Delta put us in the back of the plane, separated from each other, each in a center seat. We asked at the gate to be seated together, but were told no. Also, we had just purchased "carry on" luggage to use on our flight. At the gate we were told that everyone in our section had to check their luggage, so we could not carry it with us.

If I could leave a zero I would. Boarded our flight home to Boise from Cedar Rapids to Boise Idaho and flight supposedly had mechanical issues and had us sit on the plane for three hours before deboarding us for a hour and half which made us miss our connecting flight and Delta would not do anything besides rebook us to a flight that lands in Boise at 12am. Our original flight was supposed to land at 12 pm.

Arrived in FLL for a flight to YCD only to be advised that the flight was delayed 3 hours making it impossible to make our connection. Had to stay over in Fort Lauderdale and catch an early flight next morning. Was issued new boarding passes. Upon arriving in YYC we were advised, at the gate, that our boarding pass was not valid and we would have to contact Delta. Took over two hours on the phone to get Delta to issue us new boarding passes - and we flew out on a new flight 6 hours later. No food voucher, nothing but frustration and stress. Offered us some air miles which are actually useless as we probably will not fly Delta again. Took better than 32 hours to get home whereas it should have taken 10 hours with multiple flight changes. Whatever happened to service and taking responsibility for errors in booking.

Booked a cruise through Delta Airline Cruises. I had a conflict and needed to cancel. The travel was over a year out, and they still kept my entire deposit and on top of that, charged me an additional $100 cancellation fee. Do not book through Delta Cruises, there are better options.

After purchasing a business class ticket abroad was placed in a lower class and essentially told it was due to someone else paying more for a ticket. Horrible start to a treasured European trip. Bought this ticket in part for a bad knee but that didn’t matter either. You can never trust Delta Air Lines.

Tamara from Delta Airlines helped us so good. Where the agency in the Netherlands says we must ask Delta to change our flight she explained how it works with a lot of patiency. And look what she can do for us to not send us from one to another. Thank you very much !! We are happy to go to San Jose.

Delta Airlines is a horrible airline! We traveled 10 1/2 hours via Delta from Rome to a layover flight in Detroit. Our Detroit flight was delayed after we got to the Detroit airport with NO REASON given as to why and it was delayed by more than an hour putting us home so late to where we don’t get to see our 9 year old son who has missed us terribly due to our being in Italy for 8 days. Horrible customer service!

FOLKS DO NOT TRUST DELTA!!!! Delta changed the first leg of my itinerary - Comfort Plus approximately three months before my trip after an earlier scheduling issue would have required me to stay overnight in New York without hotel reservations. I originally booked this flight in December 2025, with my return to the United States scheduled for October 15, 2026. Following the itinerary changes, my return was pushed to October 16, 2026. In July, a Delta supervisor assisted me with the revised flight arrangements. During that conversation, I specifically asked whether everything remained the same for the first leg of my journey from Accra to Amsterdam. I was assured that it did.

The DFW ticket agents have always been the worst in the US. Many are completely incompetent and unprofessional. There’s always a lack or urgency to help and the agents rather talk among themselves. There are often multiple agents to one counter, where at least one is not working when there’s a line, especially for Sky Priority. The ticketing agents also fail to understand policies, especially pet policies, and lack critical thinking skills. For example, a pet carrier that I have used for Delta for at least 50 flights have never had an issue. The ventilation is on three sides because the ventilation stretches from one side, the top, and then the other side. These DFW ticketing agents seem to not understand that one continuous ventilation satisfies the requirement, yet they denied boarding because of their incompetence. Moreover, they tried to offer Delta’s own “compliant” bag with WORSE ventilation than my own.

A major operational delay on a Delta Connection flight operated by Endeavor Air caused me to miss my connection despite having deliberately booked a lengthy layover. I have chosen Delta since 1990. The operational breakdown was bad enough, but the dismissive response afterward was equally disappointing. I no longer consider Delta or Endeavor dependable for an important connection. Endeavor Air: Have you considered just driving?

I'm flying with my wife, they put us in middle seats 2 rows apart. Ok, but at the airport they kept brushing us off and wouldn't even discuss seeing if we could be sat together. I've never seen an airline behave this way before. The guy at the gate chatting about his personal business made sure to let us know that we were bothering him by asking. He literally was standing there doing nothing and just gave attitude. I used to love Delta, now I will look at every option to avoid them.

Delta delayed my flight and I tried to get help from "Lisa" who works the Delta customer service department at Detroit Airport and she was very very rude! She needs more training asap!

I been a bedside nurse for 24 years, and is a very stressful job, I have offered and hand patient water about a million times in my career, I happen to have acid reflux that bothering me while at flight, and this is my once in a lifetime that I asked for water not by choice but by physical condition that affects me. I'm on the receiving end this time, I call light and she came and I told her my request, but she never came back and brought me any water at all. Probably because I'm ** and there is underlying racism. This is a flight from Atlanta to my city. Otherwise the other Delta flight are of great service.

HORRIBLE experience flying international with Delta. Cancelled and rebooked my flight a full 22 hours later and would not reimburse me for my hotel, transportation to and from my hotel, or food, which is ILLEGAL. Customer service was so unhelpful. Will never Fly Delta again.

⭐☆☆☆☆ Extremely Disappointing Experience with Delta Air Lines. Delta Air Lines failed to update the flight information in its app for my flight from Las Vegas to Mexico City on October 14. This lack of accurate and up-to-date information caused unnecessary frustration and made the entire travel experience extremely disappointing.

Don't ever fly with Delta Airlines, they will delay your flight by a far margin, then claim to get you a hotel overnight and an Uber ride to the hotel, but then the app they send you on email does not work. And they will not reimburse you. A horrible experience with Delta Airlines I will never fly with them again. My son also had a similar experience on his separate flight. Poor customer service and a lot false promises they make.

Until today I have always had a great experience with Delta. Today changed everything. I had a flight from Seattle to Phoenix. My flight was to leave at 8:05 am. My boarding pass did not have a seat assigned. It was to be assigned at the gate. When I arrived, I asked the person working the desk and was told to wait 15 min. I waited, then approached again. The little manchild rudely told me to wait "two more minutes then check the app on your phone." I waited about 10 more minutes and checked, nothing waited a few more and still nothing. I approached the little man-child again and the first thing out of his arrogant, egocentric mouth was a very rude, "we are not boarding yet."

Delta needs to rethink how they charge people to change from one flight to another where it costs more than the cost of the flight ticket you bought. Maybe a standard low cost fee.

They are terrible at taking care of people, They do not respect the assigned seats, If something goes wrong they want to give you $150 dollars so that you don't complain and don't speak ill of them.

After years of loyalty to Delta and reaching Platinum Medallion status, one trip managed to convince me that my loyalty was misplaced. Before the trip, I contacted Delta for advice about my seating and upgrade options. Based on that guidance, I did not purchase First Class because I was given every reason to believe my status gave me a realistic opportunity for an upgrade. Not only did that upgrade never happen, I did not even receive an upgrade to Comfort+ or a better location in the cabin.

I was sold a bill of goods bs story. I booked a 30 yr anniversary trip to Alaska through Seattle, while booking i chose 1st class , and was convinced I should join sky miles thru am ex ,trip up ok. But return was a terrible experience. I was denied entry to delta lounge by two little twits who having their own business, I contacted 4 different people on line to which none could help me until a hour later, at which time I was still denied entry when I showed my am ex platinum they I could but my wife would have to pay50 dollars to enter I said no thanks. To top it off they changed my seats on return flight, talked to several people who could do nothing, after changing gates 4 times I found a person who took care of seat, back to original seats. I also complemented on being the only great employee of delta, I have canceled the Am Ex association with delta card and any future flights with delta and will never fly into Seattle again.

We had a wonderful 10 days in Iceland. We loved the country and its people. We paid a high price, by my standards, to fly to Iceland, with Delta. When we were loaded on the plane, and tried attempting to leave the island, the plane’s left engine couldn’t start. We were constantly assured by the pilot that it was no big thing. Finally, they decided we needed parts only available in Paris, so our flight was cancelled. We were bused to a hotel, not in Reykjavik, but in Keflavík. There was literally nothing to occupy us there. The hotel looked nice enough? But we were placed in a room with a non-working TV….which Couldn’t be fixed, and no other rooms were available. No telephone either.

October 1. Delta Airlines is a nightmare to work with. And very dangerous. The aircraft are falling apart. Windows are coming out. There was a big gap between the window and the side of the wall of the aircraft. Fluid was leaking in the floor. This is ended up being one of the most expensive flights I’ve ever taken. They started off for the three hour delay. One wheels fell off, ended up being a six hour delay. We missed our flight to Italy. They charged us $200 extra for baggage for being 10 pounds over, we went to the help desk. They sent us to a motel that they said it was paid for it. We ended up having to pay for it. They said they had meal vouchers for us, and that was a lie as well, we ended up paying for own meals. They said we would have vouchers for us. They lied about it too.

Never fly with Delta from Madrid to Miami with a layover in Atlanta; we missed our connecting flight because of them due to departure delays and baggage claim delays. They rebooked us but changed our class and seats without a refund, and they took away our carry-on luggage and sent it with the checked bags.

I've flown Delta 10 to 15 times for work and personal travel. Today was the first time my flight wasn't rescheduled. Every other trip got shuffled, sometimes by hours, sometimes to a different day entirely. Once Delta refused to book me on another airline, so I had to cancel my whole trip to New Mexico. Here's the part they don't advertise: under DOT rules, a flight changed more than seven days out doesn't count as a cancellation. I believe Delta reshuffles passengers early precisely so those disruptions never hit their cancellation numbers. Their record stays clean; your plans don't.

Checked a carry-on bag because of a lack of overhead storage and they didn't send it with the plane. No good deed goes unpunished. Do you think they would come out into baggage claim and let you know? Absolutely not. They leave you there waiting and waiting knowing the didn't send your bag.

I was asked to purchase a ticket for my mother who wanted to come and visit me here in Atlanta. She gave me her credit card info, she is not comfortable making online transactions. I booked her ticket round trip. She informed me that coming back I had her on a flight that was too late. I called Delta to see if I could change her time to an earlier flight. I spoke with Shaya and to my horror was told that to change the time on the departing date would cost me $378…That’s more than what my mom paid for the original ticket. She found another flight that would cost $308??? This is so wrong on so many levels.

Got to Delta Airlines at DIA and requested a plenty of leg room exit row seat; the two workers did put me in an exit row, just one with no legroom whatsoever. I'm 6'4, sadly, Delta doesn't seem to care too much for its economical tall customers.

I would like to share my first experience with Delta, and unfortunately, it was extremely disappointing. My flight was delayed by two and a half hours, followed by an additional one-and-a-half-hour delay after arriving in Jacksonville. My connecting flight to Denmark departed from Atlanta, and due to these delays, I missed it. That same evening, I found two flights departing from Atlanta to Europe. I asked several Delta representatives to transfer me to one of those flights, but I received nothing but excuses. After nearly 45 minutes, both flights became sold out. I then asked whether I could be upgraded to business class, as seats were available and I was willing to pay the fare difference. Once again, I was given another excuse and told that it was not possible.

Terrible and completely unreliable airline. Every Delta flight I have taken over the past two years has been delayed. For one international trip, Delta changed my original reservation and rebooked me on a flight departing two days earlier than the flight I had originally booked—as though passengers can simply rearrange their entire schedules at the airline’s convenience. Despite accumulating miles through my Delta Amex card, I have also found it nearly impossible to use them for international travel, which makes me question the value of having the card at all.

My wife and I pretty much only travel Delta. In fact, she is Platinum Elite status. But clearly none of that matters today. We've had 2 flights today, trying to get from Phoenix to DC, and both flights have been more than an hour and a half late. For the first leg of the flight, who knows why they were delayed?! Anyone's guess; no info shared. But the second leg of the flight, from ATL TO DC, we are delayed (still sitting on the plane after an hour) because you guys don't know which flight attendants are supposed to be on the flight?!??! Come the hell on! That's a "You" problem and should not be an "Us" problem. UNEXCUSABLE PERIOD!

After nearly 40 years of flying Delta and achieving Million Miler status, I have come to expect a consistently high level of service from the airline. Unfortunately, my recent Delta One experience from Lima to Atlanta was average at best and fell well short of those expectations. The aircraft felt dated, and the Delta One seats were fairly ordinary compared with the premium experience I have come to expect, particularly on an international route. More disappointing, however, was the service. The flight attendants were not particularly warm or welcoming, and several routine requests seemed to be received as though they were an inconvenience or burden. That is simply not the level of hospitality I expect when traveling in Delta One.

Worst airline ever. Flight got delayed, so I missed my connecting flight, and the best they could offer was a 2-night stay at the airport.