Delta Air Lines Reviews

We took a flight out of JFK to BNA on April 27th, 2026 at 8:30AM? Our flight Attendant was Mr. ** (not sure of the spelling)? Not only was he very polite and caring he actually made a "very stressful" trip more calming for us. He seemed to know we were uncomfortable and anxious? He cared for us in a very pleasant way - one which was much needed at the time. Please thank him for us. Mary Lou & Arthur **

I needed my flight arrangements changed on short notice. My husband and I were helped by Star in customer care at the Indianapolis Airport. She was very patient and listened to understand, and did not interrupt. She then clarified to make sure she understood the problem. She proceeded to speak in gentle tones that were calming and spoke with confidence that immediately put me at ease. We shared a few laughs that made what felt like a heavy situation before now feel much lighter and fixable. She definitely has a ‘Can-Do’ attitude. Star, keep shining bright! You are definitely our Star!

I accidentally bought the wrong dates for an upcoming flight, I am going through a divorce, am a teacher and Soldier so I do not make a whole lot of money. I was worried that Delta would charge me some type of fee even though they really do not need that money. They were kind and gracious to me, they did not charge me and I am grateful for their understanding, I will be flying with them again!

On Friday April 24 We flew Delta Airlines Flight 153 from CDG to MSP. I was sitting in 1G. The Purser her name was Megan, was very professional and attentive. The whole MSP based crew was fantastic! Also Samir ** also made the flight experience great.

A recent disruption with Delta caused me to miss my connection and left me without a same-day option to get home. I had to arrange my own transportation because no reasonable alternative was provided. More concerning, Delta representatives clearly communicated what would be done regarding refunds and reimbursement—but those commitments have not been followed through in a consistent or timely manner. This is not just about a delay—it’s about accountability. When an airline makes commitments to a customer during a disruption, those commitments should be honored without unnecessary friction.

I was just at the Minneapolis Saint Paul airport looking for the Delta Sky Club when I asked a courtesy shuttle where the club was located. He points to the far end of the airport and tells me there at the end. He didn’t offer to give me a ride on a empty cart and I noticed the driver proceeded to drive behind me empty.. He needs tutoring on customer service.

I have been a Delta Silver Medallion for years and have never really had any major issues with flights until a few weeks ago. I must say I am super disappointed on how I was treated with all the years of dedication I have given Delta. I was to be on a red eye from Vegas to Cleveland. The original flight to leave at 11:10 pm that night. By 11:30 am I already had a text that the flight was delayed (? Almost 12 hours before) then in the afternoon I received another update. It now would be an additional 100 minutes (just put it in hours) late, then a third text around 5 pm that the flight time was changed again. Then as I was leaving my hotel to head to the airport the flight was cancelled. This caused me another night's hotel stay and food.

Absolutely awful. If you are TSA pre-checked they don't allow you to add your KTN on the mobile app. Seems they check you in. You can't check in yourself. They don't save your KTN. It was an awful horrible experience. I tried to get on with their team to just add my KTNT pre-check to my boarding pass. I don't think they know what a KTN was so I finally had to call and talk to somebody and when I was like, "Hey do you know what a KTN is?" The agent told me, "Quit talking down to me and let me talk. You're being really rude," only to find out that he didn't know how to add KTN to a boarding pass caution, x.

Just horrible on a flight from LAS TO ATL. Wow seems like you just hire anyone now..no customer service...they sweep everything under the mat. The employee made a lot of people feel uncomfortable and when was told about she asked if we wanted to get off the plane because she can make that happen. Just a rude person with no respect at all. Do better Delta.

After realizing the arrival boards at kci do not show arrivals once in the terminal waiting spaces, I asked a Delta lady at the counter to help me find the arrival gate of a United flight. (I had been looking for a while….) Her imposing rudeness was beyond anything I have encountered. She rudely explained the gates were on the arrival boards (I knew they were not). She then, with more attitude, walked me to the boards… yup not there… no. There amass no I’m sorry .. just “ask the United people. No one was to be found so I look it up on my phone. (In retrospect , I should have started with that.) Kci allows guest passes for family to greet family- that’s why I am here today. I am a seasoned traveler. Traveling at least once a month. Delta will NEVER be an option for me to fly.