Delta Air Lines Reviews

We had to reschedule and then cancel flights with Delta because of another airline. We worked with someone in the terminal at JFK and with someone on the chat. Both agents were phenomenal and went out of their way to support us and find a solution. While people were waiting in the extremely long lines for support at JFK, Delta employees brought drinks and snacks around. What a wonderful gesture to your clients!!

I want to thank Delta for reminding me that great customer service is about more than policies, it’s about people. Every day, Delta carries passengers travelling for so many different reasons: funerals, weddings, long-awaited vacations, family emergencies, military reunions, visa appointments, green card interviews, and countless other life-changing moments. Behind every booking is a story, and Delta’s employees understand that. Throughout my recent experience, I was treated with genuine kindness, patience, and compassion. Every member of the Delta team took the time to listen, showed empathy, and made me feel like more than just a booking reference. The care and professionalism they demonstrated has left a lasting impression.

Thank you Delta, I don’t even know where to begin. I flew from Jacksonville to Denver (through Atlanta) and back in one 20 hour day to pick up a new family puppy but I could have never made it without Delta’s help at every turn. Clutch is a 8 week old, 14 lb yellow Lab from Casper, Wyoming and we know the breeder well, so meeting in Denver was easy. Delta and the Delta community made what could have been an exhausting day a pleasure. The agents, the gate crew, attendants even the pilots were loving and kind to us in so many ways. All of the delta passengers up and down the corridors loved, played and took selfies with Clutch… You could hear his name being called from everywhere… The attendants knew his name before we got on the plane. Even in Atlanta people knew about him when we arrived and were anxious to meet him.

I will never fly Delta again. Leaving Baton Rouge my flight was delayed twice about 2 hours. My connect flight in Atlanta was leaving as I de-planed from Baton Rouge flight. (The last flight of the night). The Delta staff treated people as an inconvenience not as paying customer. They not so politely said I could leave the airport to find lodging or sleep in the airport. I was stuck in the airport from 12 midnight till 11am the next day. My travel was for a family emergencies so I chose to fly because it's “faster”. In the time I spent in delays and trapped in airports, I could have driven there in 12 hours and made it faster. LEASON LEARNED! How the hell are they still in business?

I have flown Delta a couple of times and each time the experience gets worse and worse. This time while flying home I was notified my connecting flight was cancelled. No worries. They rebooked me for a new flight with the same arrival time. Well then they delay my new flight. It puts me 2 hours later than my original flight. I tried to find an earlier flight as I have someone coming to pick me up and there are none left for the day I need. All that are left are for the next day when I’m supposed to be at work.

The customer service at Delta Air Lines has a lot to be desired. Absolutely atrocious!!

I recently flew Delta. Upon my return, I received emails requesting that I join the SkyMiles Club. I completed the necessary information. Shortly after, I checked my account. As a retiree, I was looking forward to future trips with Delta. I checked the SkyMiles status, I was unable to gain an update on my miles earned. I then called the customer service area. I supplied them with all the necessary information. I was then informed that they could not assist because the name on the documentation given to TSA (driver's license) did not include "Sr." but the method of payment (credit card) did.

I was just spoken to so disrespectfully by a Delta flight attendant (Jeffrey), all due to some confusion as to where the lavatory was. An elevated tone was used as he dressed me down in front of two of my customers. I'm a Platinum member and fly 42 weeks a year and have never been treated so discourteously and disrespectfully over a small thing. I feel trapped in a metal capsule with someone employed by Delta that I feel threatened by being around and I'm captive here and feeling very uncomfortable...

If zero stars were an option, that is exactly what I would give Delta Airlines. My last four experiences flying with Delta have been complete disasters, and every single issue has been on their end. The worst experience was having my flight completely canceled and being left stuck at the airport overnight. Delta did not refund my money in a way that helped me at the time, nor did they assist with the cost of another flight. Since I still needed to get where I was going, I had to pay out of pocket to book a flight on another airline. On another flight, I was seated near toddlers whose parents were not keeping them seated. Kids will be kids, so I politely asked if I could be moved to another available seat. I had paid for my seat just like everyone else and simply wanted to be comfortable during my flight. Delta would not accommodate the request.

I understand that mechanical issues can occur. No alternative flights, no transparency about what’s going on. No ability to leave. Something went wrong and I’ll continue to sit in the lobby. Waited 6 hours at the airport because a transfer was too expensive. Then the time keeps getting moved. They left one worker to deal with a plane’s worth of customer help. I don’t have a credit card. I can just wave at my problems. This is so frustrating.

AWFUL CUSTOMER SERVICE. Had a practical kid running the luggage carousel and when our luggage did not show up the whole plane waited 3hrs before my party gave up and filed a claim for lost bags. The whole time this kid had almost no answers and even filing the claim was painful because the three people working all had no answers and no access to managers.

Flying to NYC to celebrate our 47th Wedding anniversary. Our initial flight to NYC LaGuardia airport was cancelled due to air traffic control issues. We spent almost 2 hours on hold to get a Delta customer service at 1 am in order to rebook this flight. This has cost a one night in the penthouse suite in the The Quin (Hilton, 101 West 57th Avenue), 2 tickets to see the Braves vs Yankees at Yankee Stadium, one additional hotel at departure airport and whole lot of frustration.

Horrific experience. After having a flight delay push us up an additional day in Honolulu and premium seats being offered (never requested from us at all). We get to the airport, go through the check in process just to get to the gate and have them tell us that our seats were cancelled and that we were put on a later flight. After obviously complaining for the extreme negligence from their part only then did they offer to get us on the flight and split our family of 6 up. I agreed as long as our minor daughter was seated next to anyone of our family members.

The airline separated the members of our family, seating a three year old in between strangers. A long line of angry passengers at the desk were in the same situation as us. There were plenty of passengers who were traveling single and others who didn’t have assigned seats, so separating families with small children was unnecessary, and the airline was unwilling to remedy the problem. Delta intentionally separates babies and parents to make passengers pay extra for their tickets to choose seats, and penalizes those who don’t pay extra.

Flight home was pushed back 2hrs, no reason was given as to why. The trip up from fll was also delayed 1.5hrs. They said it was due to lightning even though we had no thunderstorms around. Once on board the capt told everyone it was hot in the plane and we needed to wait for it to cool down.

Normally, as a reserve card member and a diamond medallion member, Delta takes care of me. My boy and his soccer team were invited to play against some teams in England, and the team owner said they were going to book through Delta airline groups. I thought I knew enough to know that since they were offering sky miles with the ticket, that it should be fine and upgradable. I applied through the app for the free upgrade to comfort plus and it worked. I then cashed in my choice reward for 4 international upgrades and it worked and I was upgraded to Premium Select with a good shot at Delta one upgrade with 8 seats left. On the soccer team group chat, they said it was time to check in, but many were having issues doing so as it said go to the website. That worked for some, but not all and others had to call in.

I cancelled one flight and booked a different one WITH Delta within the 24 hours and it's been over 30 days and I'm owed $1,214.13. No one to help. Literally no one. Even the chat says go to the website and vice versa. Never use them. Never. Because you don't know if something might happen and there will be no one to help.

I booked my trip directly through Delta Air Lines, and as a Delta Reserve cardholder, I’m entitled to two free checked bags. Despite this, Delta’s partner airline still charged me baggage fees at check‑in. Delta advertises that Reserve card benefits apply when booking through Delta, yet the partner airline refused to honor them and insisted I pay out of pocket. What made this even more frustrating was the lack of support. Delta directed me to the partner airline, and the partner airline claimed it was Delta’s responsibility. I was stuck in the middle with no clear resolution and no acknowledgment of the benefits I’m supposed to receive.

My flight to Nashville was delayed in Atlanta for a few hours. Finally I made it to Nashville. The next morning, I got to the airport 2 hours early and then my flight gets delayed and continues getting delayed until I missed my connecting flight. Jodi at the front desk was a saint and I would rate her 5 stars. Delta continuously has delays and rude staff.

Flt# 2893 July 12 ATL-SAT ** & **. My husband 60 yrs in the industry and me as flight attendant, tkt, gate and reservations. We understand mechanical, weather, etc., delays. Sitting in first class for well over an hour before takeoff and the entire flight our observations were as follows; As the flight crew's first and foremost actual duty is for the safety of the passengers, while waiting for the pilots to clear customs, the flight attendants were engaged in conversations and laughter between themselves. (Over an hour)

Delta canceled flight to Denver twice and then put us on perpetual standby until a flight could be confirmed for 12 hours later. No explanation as to why the first flight was cancelled.

My flight got delayed and I was on the phone with my family ensuring my safety and the flight attendant was being aggressive trying to get a reaction to kick me off my flight because she felt like she had authority even though I have priority seating in first class for a delay flight. Very rude aggressive staff. Very unfriendly customer service. Hostile environment.

They refuse to air-condition the plane. We have been sitting here in Atlantic, where it is currently 85° with no air conditioning and barely any ventilation. The seniors are dripping and appear to be fainting.

If you want to get to your destination on time or the same day as scheduled, do not fly Delta. Delta delayed my first leg of my trip by an entire day. Trip home they have me delayed 2 hours so far. Both times caused me to miss my connections. No offer to compensate the passengers in any way, vouchers, partial refund, nothing! I asked about rental car reimbursement so I could just drive 9 hours home, but no.

Paid for First Class, Got Downgraded and Dismissed. I booked and paid full price for a First Class seat on Delta, expecting the service and comfort that comes with it. When my original flight was cancelled, I was rebooked on a later flight — but despite First Class seats being visibly available on that very flight, Delta refused to seat me in one. Instead, I was told I'd have to "file a claim" for reimbursement of the difference.

This was one of the worst experiences we’ve had flying with Delta, which was especially disappointing because we usually choose Delta for its quality and service. Our flight from Florida to Utah (DL2031) was delayed three separate times. While I completely understand that weather and other circumstances can cause delays, the repeated changes made for a frustrating travel day.

Worst airline ever. Delay delay delay. Change gates 3 times on opposite end of terminal. Delay. I’ve been up since 3 am. Lost my hotel I paid for. My car is in paid lot 2 days in a row no end in sight. Delay delay delay. I’m tired and sweaty. I want to go home.

One star is pushing it. They only get a star for being reliable that not just one, but multiple things, will go wrong and impact your itinerary. On the start of our trip we had our plane land with a full load of people just for them to deboard and say the plane no longer worked due to broken floor boards. We had a six hour delay on the flight out and now a three hour delay on the way home. The only flights on my itinerary that didn't have a delay were non-Delta airlines. These delays are all due to technical or mechanical issues or staffing issues and not weather related. This has been one of the worst flying experiences of my life and I will never fly Delta again.

My bag made it to Florida but I didn't due to what I assume is overbooking. Now the process of getting my luggage back is three google searches - two direct messages with Delta and 3 phone calls. My bag is still in Florida and no one will or can help. Customer service is rude in person and on the phone. What happened to Delta?

A recent disruption with Delta caused me to miss my connection and left me without a same-day option to get home. I had to arrange my own transportation because no reasonable alternative was provided. More concerning, Delta representatives clearly communicated what would be done regarding refunds and reimbursement—but those commitments have not been followed through in a consistent or timely manner. This is not just about a delay—it’s about accountability. When an airline makes commitments to a customer during a disruption, those commitments should be honored without unnecessary friction.

I was just at the Minneapolis Saint Paul airport looking for the Delta Sky Club when I asked a courtesy shuttle where the club was located. He points to the far end of the airport and tells me there at the end. He didn’t offer to give me a ride on a empty cart and I noticed the driver proceeded to drive behind me empty.. He needs tutoring on customer service.

I have been a Delta Silver Medallion for years and have never really had any major issues with flights until a few weeks ago. I must say I am super disappointed on how I was treated with all the years of dedication I have given Delta. I was to be on a red eye from Vegas to Cleveland. The original flight to leave at 11:10 pm that night. By 11:30 am I already had a text that the flight was delayed (? Almost 12 hours before) then in the afternoon I received another update. It now would be an additional 100 minutes (just put it in hours) late, then a third text around 5 pm that the flight time was changed again. Then as I was leaving my hotel to head to the airport the flight was cancelled. This caused me another night's hotel stay and food.

Absolutely awful. If you are TSA pre-checked they don't allow you to add your KTN on the mobile app. Seems they check you in. You can't check in yourself. They don't save your KTN. It was an awful horrible experience. I tried to get on with their team to just add my KTNT pre-check to my boarding pass. I don't think they know what a KTN was so I finally had to call and talk to somebody and when I was like, "Hey do you know what a KTN is?" The agent told me, "Quit talking down to me and let me talk. You're being really rude," only to find out that he didn't know how to add KTN to a boarding pass caution, x.

Just horrible on a flight from LAS TO ATL. Wow seems like you just hire anyone now..no customer service...they sweep everything under the mat. The employee made a lot of people feel uncomfortable and when was told about she asked if we wanted to get off the plane because she can make that happen. Just a rude person with no respect at all. Do better Delta.

After realizing the arrival boards at kci do not show arrivals once in the terminal waiting spaces, I asked a Delta lady at the counter to help me find the arrival gate of a United flight. (I had been looking for a while….) Her imposing rudeness was beyond anything I have encountered. She rudely explained the gates were on the arrival boards (I knew they were not). She then, with more attitude, walked me to the boards… yup not there… no. There amass no I’m sorry .. just “ask the United people. No one was to be found so I look it up on my phone. (In retrospect , I should have started with that.) Kci allows guest passes for family to greet family- that’s why I am here today. I am a seasoned traveler. Traveling at least once a month. Delta will NEVER be an option for me to fly.

On June 20, 2026, my 81-year-old mother traveled to Atlanta, Georgia on a flight departing at 8:45 a.m. My mother has multiple disabilities and medical conditions, including dyslexia, hearing and speech impairments, limited English proficiency, mobility issues due to a severe knee condition, and a pacemaker. Because of these challenges, a family member has always been permitted to obtain a companion pass to assist her through the airport, remain with her until boarding, and meet her upon arrival to ensure her safety and well-being. My mother’s ability to communicate is extremely limited, as she relies primarily on Spanish Sign Language and faces additional communication barriers due to dyslexia. Given these circumstances, she requires assistance when traveling.

Delta has always been a nightmare to deal with when it comes to their employees. But this is twice now they’ve charged me for my daughter being an unaccompanied minor. She’s 15!!! It says directly on their website you do not have to pay for the UM assistance. They tried to tell me I booked her as unaccompanied minor-which makes ZERO sense because I would have been charged them and not at the airport this morning. Now they have her sitting in a room alone with a man/employee waiting for her friend’s mom to come inside and get a gate pass and try to find her. Literally no other airline has done this nonsense. You get a gate pass to get her to the gate, and put her on the plane. That’s it. I knew when I booked this ticket with Delta, I’d regret it. It’s always a poor experience.

When I finally arrived 5 or 6 hours late, knowing I would miss my connection flight and after I paid—for a hotel and Uber—based on the information I had been given.

I have traveled Delta 6 times in the last month. The Atlanta -> Tallahassee crew are rude. There is a crew with three **, two female and a male that are curt, not polite and all-in-all just rude. My most prominent issue, because we all know customer service is in the crapper so guess the flight crew behavior previously mentioned can be expected, is checking a CARRY ON BAG. The Delta crews’ arbitrary decision to HAVE to check your carry on is the most frustrating and infuriating practice that has a simple solution. In 4 of my past 7 fights where I was forced to check my carry on, I counted NO LESS than 10 bin openings overhead. Oh one last thing. The ongoing, non-stop repetitive announcements interrupting the movie completes my trifecta.

6 flights in last 2 weeks. 2 international. All experiences horrible. Extremely dirty seats! 4 delayed! Very bad and unprofessional in-flight services. Staff spends more time on their phones in the back than in the cabin. You get bad attitude if you dare to ask for a drink or other service. What happened to Delta?!