Delta Air Lines Reviews

I only fly Delta; I will easily earn Diamond status for the first time in 2026. I love how the staff at CAE remembers not only my name, but my preferences, from trip-to-trip. I have had exactly one delayed flight this year that totaled all of 10-minutes. There is a reason they are the "on-time machine". The Delta lounges are the best in the industry (at least in the US). Finally, I've never had an issue with my checked bags. Twice this year they arrived on the luggage carousel 22 minutes after they opened the airplane door to disembark...and I received 2,500 SkyMiles each time as an "apology" for the delay. Hell, by the time I walked from the gate to the carousel, 15-20 minutes had already expired so it wasn't like I was "delayed" by the bags taking 22-minutes to show up on the carousel. That is what I call customer service; show me another airline that does that.

This is a special thank you to Jody at Delta Airlines in Idaho Falls Idaho. The best word to describe Jody is Angel! Heartfelt thanks to you Jody for the special way you helped us with a difficult situation this morning. Your calm and collected demeanor and your amazing skill and experience in helping to change the flight for our son was heaven sent. Delays airlines is blessed to have you and so were we! May the Lord bless you as you’ve blessed his life today. 😇🙏

We had to reschedule and then cancel flights with Delta because of another airline. We worked with someone in the terminal at JFK and with someone on the chat. Both agents were phenomenal and went out of their way to support us and find a solution. While people were waiting in the extremely long lines for support at JFK, Delta employees brought drinks and snacks around. What a wonderful gesture to your clients!!

I want to thank Delta for reminding me that great customer service is about more than policies, it’s about people. Every day, Delta carries passengers travelling for so many different reasons: funerals, weddings, long-awaited vacations, family emergencies, military reunions, visa appointments, green card interviews, and countless other life-changing moments. Behind every booking is a story, and Delta’s employees understand that. Throughout my recent experience, I was treated with genuine kindness, patience, and compassion. Every member of the Delta team took the time to listen, showed empathy, and made me feel like more than just a booking reference. The care and professionalism they demonstrated has left a lasting impression.

Thank you Delta, I don’t even know where to begin. I flew from Jacksonville to Denver (through Atlanta) and back in one 20 hour day to pick up a new family puppy but I could have never made it without Delta’s help at every turn. Clutch is a 8 week old, 14 lb yellow Lab from Casper, Wyoming and we know the breeder well, so meeting in Denver was easy. Delta and the Delta community made what could have been an exhausting day a pleasure. The agents, the gate crew, attendants even the pilots were loving and kind to us in so many ways. All of the delta passengers up and down the corridors loved, played and took selfies with Clutch… You could hear his name being called from everywhere… The attendants knew his name before we got on the plane. Even in Atlanta people knew about him when we arrived and were anxious to meet him.

I've flown Delta 10 to 15 times for work and personal travel. Today was the first time my flight wasn't rescheduled. Every other trip got shuffled, sometimes by hours, sometimes to a different day entirely. Once Delta refused to book me on another airline, so I had to cancel my whole trip to New Mexico. Here's the part they don't advertise: under DOT rules, a flight changed more than seven days out doesn't count as a cancellation. I believe Delta reshuffles passengers early precisely so those disruptions never hit their cancellation numbers. Their record stays clean; your plans don't.

Checked a carry-on bag because of a lack of overhead storage and they didn't send it with the plane. No good deed goes unpunished. Do you think they would come out into baggage claim and let you know? Absolutely not. They leave you there waiting and waiting knowing the didn't send your bag.

I was asked to purchase a ticket for my mother who wanted to come and visit me here in Atlanta. She gave me her credit card info, she is not comfortable making online transactions. I booked her ticket round trip. She informed me that coming back I had her on a flight that was too late. I called Delta to see if I could change her time to an earlier flight. I spoke with Shaya and to my horror was told that to change the time on the departing date would cost me $378…That’s more than what my mom paid for the original ticket. She found another flight that would cost $308??? This is so wrong on so many levels.

Got to Delta Airlines at DIA and requested a plenty of leg room exit row seat; the two workers did put me in an exit row, just one with no legroom whatsoever. I'm 6'4, sadly, Delta doesn't seem to care too much for its economical tall customers.

I would like to share my first experience with Delta, and unfortunately, it was extremely disappointing. My flight was delayed by two and a half hours, followed by an additional one-and-a-half-hour delay after arriving in Jacksonville. My connecting flight to Denmark departed from Atlanta, and due to these delays, I missed it. That same evening, I found two flights departing from Atlanta to Europe. I asked several Delta representatives to transfer me to one of those flights, but I received nothing but excuses. After nearly 45 minutes, both flights became sold out. I then asked whether I could be upgraded to business class, as seats were available and I was willing to pay the fare difference. Once again, I was given another excuse and told that it was not possible.

Terrible and completely unreliable airline. Every Delta flight I have taken over the past two years has been delayed. For one international trip, Delta changed my original reservation and rebooked me on a flight departing two days earlier than the flight I had originally booked—as though passengers can simply rearrange their entire schedules at the airline’s convenience. Despite accumulating miles through my Delta Amex card, I have also found it nearly impossible to use them for international travel, which makes me question the value of having the card at all.

My wife and I pretty much only travel Delta. In fact, she is Platinum Elite status. But clearly none of that matters today. We've had 2 flights today, trying to get from Phoenix to DC, and both flights have been more than an hour and a half late. For the first leg of the flight, who knows why they were delayed?! Anyone's guess; no info shared. But the second leg of the flight, from ATL TO DC, we are delayed (still sitting on the plane after an hour) because you guys don't know which flight attendants are supposed to be on the flight?!??! Come the hell on! That's a "You" problem and should not be an "Us" problem. UNEXCUSABLE PERIOD!

After nearly 40 years of flying Delta and achieving Million Miler status, I have come to expect a consistently high level of service from the airline. Unfortunately, my recent Delta One experience from Lima to Atlanta was average at best and fell well short of those expectations. The aircraft felt dated, and the Delta One seats were fairly ordinary compared with the premium experience I have come to expect, particularly on an international route. More disappointing, however, was the service. The flight attendants were not particularly warm or welcoming, and several routine requests seemed to be received as though they were an inconvenience or burden. That is simply not the level of hospitality I expect when traveling in Delta One.

Worst airline ever. Flight got delayed, so I missed my connecting flight, and the best they could offer was a 2-night stay at the airport.

I am extremely disappointed with how Delta handled damage to my checked luggage. I flew from Salt Lake City to Fresno on July 19, 2026. My suitcase was checked in excellent condition with no pre-existing damage—not even scratches. It was returned to me with extensive damage that was far beyond what I consider normal wear and tear. I rarely fly and had not flown in years. I did not know that Delta required passengers to present damaged baggage in person at the airport within six hours of arrival. By the time I learned about this requirement and formally reported the damage, Delta denied my claim based on the missed reporting deadline.

Everything is wrong with Delta. The wait times, the rudeness of ‘customer service’, the unwillingness to help, the different answers depending on who you talk to, the FEES for EVERYTHING!!! Went to customer service and terminal A to try to change a flight; was told we had to run to the gate in terminal D in order to make the change, so we did can we got told there that we have to go back to a different customer service area in terminal D, at which point we were told the change and flight was impossible. Couldn’t find consistency, and someone taking the time to answer a question instead of looking, as they are so bothered to be doing what they are paid to.

Charged for the bag and but when we received it was completely marked up not dirt but looked like it was dragged across the floor. Rep told me it was normal and wear and tear but nope my other bag was black and perfectly fine. Lack of pride in her job just dismissive.

Delta Airlines has the worst customer service. I am a platinum medallion member. I was involuntarily rebooked on an Alaska airlines flight due to several hour delay on the Delta flight from maintenance. Two agents speaking over the phone hung up on me and used outdated scripting to give me wrong information. I was calling about Original Routing Credit and they told me to contact my credit card company. The worst possible customer service.

My flight was delayed over 13 hours, had to drive to one of the connecting airports to be able to catch a flight, the meal vouchers did not work and hurt my knee trying to maneuver my luggage due to losing my ride home from airport and also had to Uber. All they offered me was a $150.00 flight credit which I will never use.

As I'm checking in at the airport, my phone rings. I answer to the Delta agent. She started stating "you're not here, you've been moved to another flight." I'm in the building, I'm in line with my 6 yr old and everyone around us is checking in for the same flight. "Well mam, there's nothing we can do. You've been moved" and actually hung up on me. I tried to check in but with a ticket that's not good for a current boarding time, we couldn't even wait at the gate. They kicked out backcountry to the platform to wait. We got here at 6:03am and checked in online at 537 am for a boarding time that starts at 6:05. Now we get in at 12pm the night of our great grandfather's funeral. I will also have to drag my daughter on 3 planes and have a 2 hr layover.

I am a long time frequent flyer out of Delta Airline Salt Lake City hub. Two out of three times I have been delayed by a whole day out of Miami on the way home. Instead of supporting me as a frequent flyer I was both times given the run around by staff at the airport stating they could not help us, that we had to call in for hotel and meal vouchers, when I called in I was told by customer service I had to talk to Red Coat reps at the airport. Once I pitched a big enough fit I was passed to a manager whom had the Gall to try to apologize and act like it was out of the norm. Sadly to say this same treatment was experienced need twice out of Miami and three times out of Dallas. Out of Dallas I was not given any compensation for Delta’s delays! This airline has done everything to force me to another carrier. I would suggest the same.

Within 11 days Delta Airlines has canceled my flight to Europe. I lost 2 days of my vacation now on the way back. They canceled the flight in the middle of the tarmac. What’s the point of having Delta one.

This is review of my recent flight from JFK to LAX. It is insane how the quality of experience in Delta has significantly gone down. I paid 1200 for a coach seat to start with. The staff are very rude. With that $1200 they serve one bag if small pretzel for the whole flight coming back we were diverted to DC so a 6 hr flight turns into 10 hours in the plane. Most of us left LAX at 7am so most have not eaten yet and all we can survive from is biscoff and water. I luckily bought yogurt but then there is apparently no spoon in the plane. It’s just an insane thought that an airline of this reputation has no spoon in the plane.

I flew to Hawaii in January, I use a wheelchair assistance getting from gate to gate, I was on a flight from Los Angeles to Kona, I was on the flight safely then they changed the flight because of a problem with the luggage compartment.. A cart came & picked us up.. but about a mile.. it seemed like, I am not sure of the actual distance, from the next gate.. He let us off and told us we had to walk to the next gate.. I fell getting on the escalator .. We reported it when we got to the gate.. but I have not heard back.. It should all be on the cameras at the Los Angeles airport, now I have been having back and knee pain, they responded only to give me info if I need wheelchair assistance, it's heart breaking to have fallen in front of all those people, when I was supposed to be assisted.. Southwest it is from now forward. 😢 💔

If you use Delta Airlines, make sure that you get everything you need from them because if you don't, they will act like they don't even know what's going on. Can't find your ticket. Can't find anything. I am out over $1700 from Delta Airlines that I don't know if I'll even be able to recover any of it. It doesn't look like it so if you are flying Delta and they make you buy a return ticket and that is the word make you make sure you get all the information from them before you leave that information desk cause if you don't, you will not be able to recover any of your money on that return flight that you didn't plan on using to begin with.

Terrible airline, they delayed our flight because the plane needed to be cleaned so we ended up missing our connecting flight from Salt Lake to Montana. We ended up getting a rental car because the next flight out wasn’t until the next day, when we requested a partial refund for the trip they decided 16$ for two tickets was a “fair price”. Will never fly with them again.

On the way to Austin same thing. Mechanical. On the way home same thing. Flight out of Aus was delayed (Mechanical), then arrived in Salt Lake for a connecting flight. Leaving on time? Not even close. 2.5 hour delay. You guessed it. Mechanical again! Flight crews are great though regardless of your flight class, but the rest of us depend on schedules. Delta doesn't seem to care.

I will never fly Delta again. Leaving Baton Rouge my flight was delayed twice about 2 hours. My connect flight in Atlanta was leaving as I de-planed from Baton Rouge flight. (The last flight of the night). The Delta staff treated people as an inconvenience not as paying customer. They not so politely said I could leave the airport to find lodging or sleep in the airport. I was stuck in the airport from 12 midnight till 11am the next day. My travel was for a family emergencies so I chose to fly because it's “faster”. In the time I spent in delays and trapped in airports, I could have driven there in 12 hours and made it faster. LEASON LEARNED! How the hell are they still in business?

I have flown Delta a couple of times and each time the experience gets worse and worse. This time while flying home I was notified my connecting flight was cancelled. No worries. They rebooked me for a new flight with the same arrival time. Well then they delay my new flight. It puts me 2 hours later than my original flight. I tried to find an earlier flight as I have someone coming to pick me up and there are none left for the day I need. All that are left are for the next day when I’m supposed to be at work.

The customer service at Delta Air Lines has a lot to be desired. Absolutely atrocious!!

I recently flew Delta. Upon my return, I received emails requesting that I join the SkyMiles Club. I completed the necessary information. Shortly after, I checked my account. As a retiree, I was looking forward to future trips with Delta. I checked the SkyMiles status, I was unable to gain an update on my miles earned. I then called the customer service area. I supplied them with all the necessary information. I was then informed that they could not assist because the name on the documentation given to TSA (driver's license) did not include "Sr." but the method of payment (credit card) did.

I was just spoken to so disrespectfully by a Delta flight attendant (Jeffrey), all due to some confusion as to where the lavatory was. An elevated tone was used as he dressed me down in front of two of my customers. I'm a Platinum member and fly 42 weeks a year and have never been treated so discourteously and disrespectfully over a small thing. I feel trapped in a metal capsule with someone employed by Delta that I feel threatened by being around and I'm captive here and feeling very uncomfortable...

If zero stars were an option, that is exactly what I would give Delta Airlines. My last four experiences flying with Delta have been complete disasters, and every single issue has been on their end. The worst experience was having my flight completely canceled and being left stuck at the airport overnight. Delta did not refund my money in a way that helped me at the time, nor did they assist with the cost of another flight. Since I still needed to get where I was going, I had to pay out of pocket to book a flight on another airline. On another flight, I was seated near toddlers whose parents were not keeping them seated. Kids will be kids, so I politely asked if I could be moved to another available seat. I had paid for my seat just like everyone else and simply wanted to be comfortable during my flight. Delta would not accommodate the request.

I understand that mechanical issues can occur. No alternative flights, no transparency about what’s going on. No ability to leave. Something went wrong and I’ll continue to sit in the lobby. Waited 6 hours at the airport because a transfer was too expensive. Then the time keeps getting moved. They left one worker to deal with a plane’s worth of customer help. I don’t have a credit card. I can just wave at my problems. This is so frustrating.

AWFUL CUSTOMER SERVICE. Had a practical kid running the luggage carousel and when our luggage did not show up the whole plane waited 3hrs before my party gave up and filed a claim for lost bags. The whole time this kid had almost no answers and even filing the claim was painful because the three people working all had no answers and no access to managers.

Flying to NYC to celebrate our 47th Wedding anniversary. Our initial flight to NYC LaGuardia airport was cancelled due to air traffic control issues. We spent almost 2 hours on hold to get a Delta customer service at 1 am in order to rebook this flight. This has cost a one night in the penthouse suite in the The Quin (Hilton, 101 West 57th Avenue), 2 tickets to see the Braves vs Yankees at Yankee Stadium, one additional hotel at departure airport and whole lot of frustration.

Horrific experience. After having a flight delay push us up an additional day in Honolulu and premium seats being offered (never requested from us at all). We get to the airport, go through the check in process just to get to the gate and have them tell us that our seats were cancelled and that we were put on a later flight. After obviously complaining for the extreme negligence from their part only then did they offer to get us on the flight and split our family of 6 up. I agreed as long as our minor daughter was seated next to anyone of our family members.

The airline separated the members of our family, seating a three year old in between strangers. A long line of angry passengers at the desk were in the same situation as us. There were plenty of passengers who were traveling single and others who didn’t have assigned seats, so separating families with small children was unnecessary, and the airline was unwilling to remedy the problem. Delta intentionally separates babies and parents to make passengers pay extra for their tickets to choose seats, and penalizes those who don’t pay extra.

Flight home was pushed back 2hrs, no reason was given as to why. The trip up from fll was also delayed 1.5hrs. They said it was due to lightning even though we had no thunderstorms around. Once on board the capt told everyone it was hot in the plane and we needed to wait for it to cool down.

Normally, as a reserve card member and a diamond medallion member, Delta takes care of me. My boy and his soccer team were invited to play against some teams in England, and the team owner said they were going to book through Delta airline groups. I thought I knew enough to know that since they were offering sky miles with the ticket, that it should be fine and upgradable. I applied through the app for the free upgrade to comfort plus and it worked. I then cashed in my choice reward for 4 international upgrades and it worked and I was upgraded to Premium Select with a good shot at Delta one upgrade with 8 seats left. On the soccer team group chat, they said it was time to check in, but many were having issues doing so as it said go to the website. That worked for some, but not all and others had to call in.