Delta - Children

I flew my 13-year-old son from Albuquerque through Atlanta and on to Pensacola to visit his grandfather. Prior to purchasing the tickets, we researched Delta's mandatory unaccompanied minor program. Delta's website promises that an "unaccompanied minor escort" would meet him at his gate and that person would escort him on board his connecting flight. In fact, according to my son, he was met at his plane in Atlanta and escorted to his connecting gate, but then left at the gate to fend for himself.

When I called Delta to complain that the promised services were not provided and get assurance that this would not happen again tomorrow when he returns, the agent promised me it wouldn't happen again and he offered me the $100 mandatory unaccompanied minor fee as a voucher. I told him to stick the voucher in the complaint he was typing for corporate because this is a serious matter. He then became defensive and said he can't do anything about it because he doesn't work at the airport in Atlanta. I told him he works for Delta, and that I didn't call for a refund. I called to find out why his company didn't provide safety for my minor son as promised.

I don't believe a company should force you to pay for a service, then shrug and offer to refund the cost of the service after they fail to provide it, especially when that service is the promised safety of a minor. The Delta agent then suggested I call corporate on Monday. I said no, have corporate call me on Monday and to put the word "lawsuit" in that complaint in the eventuality that this negligence happens again during the return trip. From what I am reading on this site, Delta in Atlanta is particularly troublesome for unaccompanied minors. It also seems to me Delta's unaccompanied minor program might be ripe for a class action lawsuit. It looks to be a sham. Kids are treated no better than baggage, and we know how well Delta does with baggage.

In February 2011, I booked a ticket for my kids to fly from Rome, Italy to San Francisco through Los Angeles so that I could come and pick them up in LA from San Francisco and they had just a direct flight on their own (as unaccompanied minors). They were entered in Delta's system as unaccompanied minors through my travel agent. I later personally checked that everything was OK on the phone with Delta and they confirmed it.

At the check-in in Rome , though, they were denied boarding from the Alitalia personnel on the ground (it was a codeshare). We got no clear justification, except that Delta would not accept the minors in transit when the entire trip is not fully operated by Delta. That didn't make sense, since Delta accepted my reservation and confirmed that they were on the system as unaccompanied minors. The Alitalia staff couldn't (wouldn't?) contact Delta to try to sort out the situation and the flight took off without my kids. They were re-routed to a flight for the next day connecting in JFK. Total duration of the trip was 20 hours!

This is unacceptable. They are an 8- and 12-year-old traveling on their own. I booked a ticket to make sure they got an easy trip and I got them flying a day later in the worse conditions. They were scared and stressed out. That's not how you're supposed to treat minors.

I started a complaint and all I got is Alitalia and Delta pointing fingers at each other and telling me that I should know that even though they are partners, they can not handle unaccompanied minors on itineraries that are not handled by a single airline. I should be aware of that, while they had five months to flag the issue and they never did, even when I called them to check (their representatives don't know the policies, but I am supposed to know). My kids had to find that out at check-in.

All I know is that I purchased a ticket with Delta and they agreed to take my kids on that route. They promised me a service they could not deliver and never informed me.We travel a lot, but this time it all happened to the kids while I was on the other side of the world. I felt upset and powerless. Delta only gave me a ridiculous $150 voucher to be used for the kids on Delta flights only.

On the second of August, my husband and I traveled home to Texas with our infant daughter. We gate checked her car seat at the gate in Chicago Midway airport only to find it was not there when we reached Atlanta. We were told by a guy in a red coat that our car seat would find its way to Texas and be there when we got to GRK in Killeen TX. That was not the case. When we got to the airport, it was not there. We were stranded in the airport late at night with an infant child and no car seat to get her home.

Even the rental car companies did not have infant car seats for us to drive home. There was no Delta representative to help us and after 2 hours of pointless automated phone calls, we were assisted by an American Airlines representative who gave us a loaner car seat so that we could at least get home. Since then, we have submitted multiple emails, claims, complaints and phone calls with no response.

On the 14th of August, my husband made a second trip to GRK so that he could speak to a person instead of an automated system. At that point, we were finally given a reference number and told that we would be contacted and our car seat returned. Well as of today, we have gotten no response from Delta. I still have not had my car seat returned. I have been completely disappointed with the lack of customer service Delta has shown. It is doubtful that I or any of my family will ever fly with Delta again because of the huge lack of concern. All I want is for my car seat to be returned in the same condition that it was or for it to be replaced.

Delta charges an "Unaccompanied Minor Fee" of $100 when traveling and under the age of 18. Other airlines do not do this. They claim they incur additional liability and provide special services to the minors. They don't provide any special service at all. The worst of it is they charge you this fee when you arrive at the airport. They don't tell you upfront and transparently when you actually purchase the ticket. Another hidden fee scam.

By the way, the girls traveling were 17 and 14 and travel often. It wasn't as if they were 5 and vulnerable. I understand if you asked for the service or if they told you when you purchased the ticket, but to claim it is for additional liability reasons when other airlines don't have the fee is ridiculous.

We paid for escort for our 13-year old daughter for an international flight (ATL-PRG-OTP and return) which had the last segment (PRG-OTP) and the first of the return ticket as shared flights between Delta (DL) and Czech Airlines (CSA). Reservations and payments were made exclusively through DL and proof of payment for chaperone services were with the traveler at all time.

What happened was that, despite having no problems on the initial flights, for the return segments, DL and CSA discovered that they don't have a contractual agreement for unaccompanied minors and refused to take our daughter on the scheduled plane. It took hours of transatlantic phone calls, standing and waiting for 5 hours at the airport, custom police involvement, etc to have her put on the last transatlantic KLM/DL flight, after change of planes in Amsterdam instead of Prague on the same day. This also contravenes international travel rules of minors having the last connection of the day, which is designed to avoid having unaccompanied minors stranded overnight in other countries.

I would definitely consider any other airline or ticket pricing before agreeing again to travel with Delta! There was anxiety at the airport for the minor and accompanying family and prolonged emotional distress related to safety of our child during travel with Delta. Also, emotional and physical distress for the accompanying 77 year-old grandmother (at the OTP airport), who has preexisting medical conditions aggravated by this situation resulted to heart disease and severe flaring osteoarthritis of the knees, with recent medical visits for these complaints due to the fact that she had to stand for about 5 hours.

I took my 15 yr old daughter to the Delta counter at PHX to check her in due to the fact I could not check her in online, I'm assuming because she is a minor. This was her first flight alone, I advised the counter attendant that she had never flown by herself and she suggested that I pay the $100.00 fee for an unaccompanied minor so she would be well taken care of. Trusting her I paid the fee, took her to the gate and entrusted my precious cargo to the Delta employees.

I did not leave the gate as instructed until the plane left the ground. Being a concerned parent, I came home and tracked the flight to Detroit (DTW) where she was to connect to another flight to (CHO) Charlottesville, Va. When the flight landed I checked the status of her connecting flight to find out it was canceled. I received no phone calls from Delta and my daughter was taken to a room with other minors. At this point I was still semi satisfied, until I checked the flight status again online for the connecting flight, the flight they put my daughter on was not leaving until 10:05 pm due to arrive at CHO at 11:30.

If you do the math that is a 9-hr layover for a domestic flight and she is a minor child! I called Delta looking for answers and got the run around like so many others I've read about. I was assured that she was being taken care of and that she would be given a $6.00 voucher for food. I don't know if anyone else's children can eat enough on that little amount in 9 hours but mine cannot especially after paying $100.00 for Delta to take care of my child and with that long of a layover, in my opinion that is ridiculous!

My daughter texted me due to the fact that in the next room she was taken to she had no service on her cell phone, she said she was hungry, the couch smelled like urine and the baby sitter would not take her to get anything to eat. So I called 1-800 and explained the situation to the representative, she assured me that my daughter had a voucher for food and was being taken care of, there was no point in arguing. I politely hung up and texted my daughter, I asked her if Charlie (the babysitter) had a direct line so that I may call and speak to him personally. Immediately my daughter was taken with the voucher to get something to eat, but only after she had spent 5 hours in this room.

She also told me that the other "baby sitters" for big kids were obnoxious and loud and did not care about the other children. I texted her constantly trying to assure her that she would be on a flight as soon as possible, obviously no one else was trying to assure any of these children that they were being taken care of and someone was doing something as soon as they could for them. The most disturbing part of the entire layover was when my daughter texted me and asked when her flight was going to leave, to my dismay it was 30 minutes before her departure time! I advised her to go tell Charlie that her flight was due to leave at 10:05 pm.

The next time I heard from her, she was being hurried to the gate, I asked her to let me know when she was on the plane and never received a text or call. I tracked the flight and hoped for the best. Thank heavens the next time I heard from her she was on the ground in Charlottesville, but only to find her baggage never made it! Every time I call Delta and explain the circumstances I get no answers, no explanations, no courtesy!

My daughter was traumatized for 9 hours by people who were supposed to be taking care of her, and as Delta puts it "make the child's experience enjoyable and make them feel safe". She went without a meal for 8 hours, she sat on a floor and wasn't comfortable enough to even try to sleep near the people that were watching her. She was so upset she texted me constantly which was her only means of communication with me, due to the room they were put in, Delta never even contacted me about the canceled flight. I paid a $100.00 fee one way for my child to be taken care of and was assured by the Delta counter attendant that was well worth the money and entrusted my child's safety and well being to this company and it was blatantly disregarded and abused. She still has a return flight and I am even more worried now than I was before. I do not understand why these large corporations whom we pay for these services cannot stand behind their word, especially when they are carrying our most precious cargo, our children.

I recently bought a ticket from Delta to fly my 14-year-old daughter to Michigan from Colorado. Less than a year ago, Delta's policy was that at 14, they could opt out so to speak and fly as an adult but not now. First of all, you need to make the reservation directly with Delta and add $50. Then you need to of course pay for one checked bag two ways and add another $50. Then, get this, you have to pay for the unaccompanied minor both ways and add $200 for a total of $300 for a ticket that originally cost $308.

The most irritating was that not one Delta employee was pleasant. At one point, I mentioned to the agent at the gate that since they get paid for dealing with the public, they could at least smile. Of course, I got a very dirty look in return.

What was really outrageous was that both ways, my daughter was boarded last and sat at the rear (last row) of the plane. And when she returned to DIA, I stood in the gate area waiting for her to exit. When she didn't, I looked all around thinking I had missed her. People were beginning to line up for the next flight and I was beginning to worry - although she had texted me when they landed so I knew she was here somewhere. Then I spotted her coming down the jetway with an agent. She was told to sit in her seat until an agent came to get her and the agent forgot and left the area! She had been discovered by the cleaning crew. Thank you so much Delta!

There's an outrageous surcharges which might be legal but are completely unethical. I am appalled that, not only after paying almost double for my daughter's flight, she was treated to the worst seating on the plane. But the worst is that the agent that was supposed to accompany her and be responsible for her safety and welfare, completely forgot about her and left her on the plane. That's outrageous!

I booked tickets to Hawaii in May 2010 for me, my wife and our 2 small children (5 and 6). After booking the flight, I spoke with a supervisor to make sure that it was noted we were flying with 2 minors so we would not get separated. Two weeks before our flight, I received an email that there was a schedule change and now, none of us are sitting together. I then spoke to a supervisor, who told me there was nothing that they could do, and I have to wait until the day of the flight to see if I have to worry about my 5 and 6 years old sitting with a stranger on the flight to Hawaii. First, there should be a law against this specific situation and second, Delta should be far more accommodating to parents with small children. Obviously, it does not seem to concern them.

I will never fly with Delta again and I suggest that anyone who is going to fly with small children, choose a different airline. Thanks for ruining my vacation!

My husband and I were sending our two children (ages 9 and 6) to spend the summer in Budapest Hungary with the prenatal grandparents. This being the first time we've ever done this, we wanted to make sure that it went smoothly. We started shopping for flights and looking into airlines that provided assistance with unaccompanied minors and we found flights with delta. We called them to a; find out what the procedure consisted of. The first person we spoke to told us that they provide the kids with someone who will be with them at all times and that person will also make sure that mourn children r handed to their grand dad safely. They asked for the name of the person picking them up in Budapest, we told them and they told us to make he has his I.D with him.

Everything sounded ok, but then d price of the ticket on the date we wanted to leave was way too high, so the delta rep asked us to call back a few days later because the prices change from day to day. We called a few days later and that was how this whole mess started. The rep we spoke to this time told us there was a fee of $100 each, I wasn't sure if we were to do that so I told her I'd call them back after I spoke with my husband, called them back, different story yet again. Now the rep said that a minor that's 6years old wasn't allowed to travel with a flight that'd have a stopover, it continued from my call to d other and things kept changing, some reps hung up on me because I asked to speak with a manager, others placed me on hold for long periods of times because they had no clue as to what their policies were, and so on and forth!

We finally decided to book their flight from jfk, and drive them to new York jfk where (according to what we were told) we would take them straight to delta's counter which then the person (part of the flight screw) would take our kids with them, board them and hand them to their grand dad. After all the traffic, we got to the airport, went to d counter just to be told that there wasn't a person the escort them, that we were to take them through security, follow all the way to the airplane and then hand them over to the flight attendants!

After all the commotion, they now said we were too late to board. I was floored n called delta immediately. The rep said I would re-book your flight for tomorrow but their system was down so I should call me back later. Which I did several times to a message asking for me to call back. I finally got somebody on the phone at 1:45am.this rep now told me that my children's tickets had been canceled! Asked to speak to a manger who now scolded me, refused to give me his name, told me to call their customer service and he proceeded to hang up! All I want now is a full refund and there's no way we're ever going to fly delta again, neither Are we going to just let them keep our money! Please if there's anyone who knows how I can get my refund, email me. Thanks.

My wife and I booked a February flight from DC to Cancun back in August of 2009 for two adults at approximately $165 per person. I had to call Delta Customer Support right after booking the flight online to explain that I can't see where to make a note that my wife and I would be traveling with an (as of yet unborn) infant. The agent that I spoke to told me that Mexico didn't count as an international destination so I only needed to let the agent at the airport know about the baby when we checked in.

Several months later, I noticed that our seats were in an exit row, and that FAA rules would not allow us to occupy this row with an infant on our lap. So I called up and again explained the situation to an agent who this time said that we would need to purchase a ticket (not a seat) for our baby for a nominal fee. In spite of my irritation over the misinformation that I had received from my previous call, I accepted this new reality and asked if I could go ahead and pay for the baby's ticket over the phone. The response was that I would pay for it when I checked in for the flight.

I called customer service at least one more time (I believe twice) before the departure date to try and understand the issues with our seating assignments (why my wife and I weren't seated together, or one of us didn't have a seat at all, etc.). The day before the flight from IAD, I called one final time because I was unable to check in online. I was told everything would be fine and just to check in at the airport 2 hours before the flight. The morning of the flight, we arrived 2 hours early as requested and were in front of an agent after a very short wait.

However, apparently, the agent had to call 'customer service' to get them to issue us a ticket for our baby. She spent roughly an hour with us just standing there at the check-in desk. Finally, we were told that we had to pay $150 to get a boarding pass for our 5-month-old! $150, I was told that this is 10% of the cost of an adult ticket. Let's take a step back. $150 is 10% of $1500. In total, we paid $430 (tax included) for my wife and my ticket. $1500, the cost of a full fair ticket the day of the flight!

Back to the morning of our flight, my options were rather limited. I now had about 30 minutes to get through security and to the gate to board our flight (assume it was going to be on time). I tried to call the customer service number that was on my flight confirmation email and was greeted by a message explaining that due to the weather, they were not accepting calls at the time. In the end, I reluctantly handed over my credit card and swore never to fly with Delta again. Since returning to the states, I've contacted Delta via email (basically the message above) and asked them to do the right thing and refund all but $16 that I had been forced to pay. Their response was a $50 credit and an apology for the misinformation that I received from the customer support agents.

I purchased 3 tickets by telephone on March 2, 2009 for a family vacation beginning December 18, 2009. I have 2 daughters, ages 12 and 17. The tickets cost $626 each. In September, my 17 year old daughter suddenly and shockingly ran off and got married and is of course now emancipated and destitute. She refused to go on vacation with her sister and I. I called Delta to find out what I could do with her ticket. They told me it was non-transferable and non-refundable but I could use it within one year of purchase. So I decided to pay the $150 change fee and take my remaining daughter on an unnecessary trip in order not to waste the extra ticket. I booked a room for one week and went to reserve the flight. This is when I came to the full understanding that non-transferable meant that I , as the mother and purchaser of a ticket for a minor, would not be allowed to use the ticket I myself bought! Delta said (3 different people)that the only option was to give the ticket to my 17 year old and let her use it by March 2, 2010. That is absurd, as I stated she is now married and destitute and receiving food from charity. She has absolutely no means to use that ticket.

I explained this to Delta and they said "sorry" and sent me a fluffy letter saying basically that they would end up keeping my money, as Lauren obviously has no way to use the ticket. I was apalled that they would not let me even use the ticket. I was not trying to give it away or even transfer it to my other daughter. I am the mother of a minor, I purchased the ticket for a minor, and the minor ran off. I strongly feel that if I am willing to fly Delta on an unnecessary trip, pay the extra fee, and pay the extra cost of a ticket to fly, I should be able to use a ticket that I personally bought. I think their policy is absurd and told them they would lose future business if we could not work something out. That's when I received the "fluffy" letter telling me that only my daughter could use it and only up until March 2,2010, which I already knew. In addition, I can no longer track the "extra" ticket online. I do not currently have the new confirmation code they gave it and when I look it up under my credit card number, only the 2 remaining tickets show. It's like the extra ticket just disappeared. I do not feel it is fair for Delta to profit from an emergency circumstance in my family. I do not feel it is fair that the keep the money for the ticket and do not allow the purchaser to use it. Please advise if there is any way to either get a refund or at least be able to transfer the ticket to my name since I bought it.

I was flying on 31August Amsterdam to Detroit along with my husband and a 1.5 year old toddler. We were returning from Africa and were transiting in Amsterdam. We had our Amsterdam-Detroit boarding cards issued at Dar-es-Salaam the night before. Since we were traveling with a toddler, we had requested bulk head seats all through. On the flight from Amsterdam to Detroit, there was a confusion and the seats which we actually received were middle seats and not the ones requested. My husband politely asked the flight crew about our situation and that we had requested and been allocated bulk head seats. To this the lady on duty only replied we do not promise anything and we cannot look after each demand. After a few minutes, another passenger arrived and claimed the one of the middle seats as his. To this we again requested the cabin crew that to check on the seat allotment and our initial request of bulk head seats. However, this time a male crew member came in and said that one of the bulk seats was in my name. We said that since the seat next to the one in the bulk was free may be they could seat both me and my husband together. This request he rebuffed in an extremely rude manner and said that since we were already sitting together in the middle seat, he alloted the bulk head to the passenger who claimed one of the middle seats. We were so tired and our son was getting restless that we did not protest at the this rude behavior.

Later, when food was being served, I asked the female attendant to get the baby food as we had requested for it and confirmed it prior to departure. She brushed me very rudely saying that you are traveling with a lap child and a lap-passenger is not entitled to any food. I said that the same lap-passenger received baby food when he flew Detroit-Amsterdam earlier. I told her that we had confirmed our request with the airline before departure in Dar and in Amsterdam. But she did not seem interested in listening. She did promise to bring some pasta for my son but never brought anything. We are on the third leg of our journey and had another connection from Deroit so we did not haggle a lot with the crew. But all in all Delta staff was plain rude and I guess they knew that they are rude. This rudeness is so much in contrast to their alliance partner- KLM Royal Dutch, which we flew from Dar-es-Salaam to Amsterdam. KLM staff was friendly, and concerned about seat allocation, a place for our son to sleep and extra blankets, pillows for all of us. And Delta's behavior hurts all the more since my husband is an elite frequent flyer member. Delta disappointed us so much.

My 2 sons were traveling from Charlotte making a stop at Atlanta to LAX. Their ages 12 & 16. They were booked in Charlotte without an unoccupied minor and in different reservations. When they arrived at Atlanta we made sure they were both in the plane my 16 yr. was put of the plane and told it was a glitch at that point he told them his 11yr. brother was still in the plane alone. He called us from an airline phone luckly we were still in the airport when we got there I spoke to an airline employee b31 gate I asked why he was taken off no explanation he said his seat was confirmed I explained to him my 11 yr. old was still in the plane by himself but he did nothing at that point I asked for customer compaint he gave me a 1-800 number.

It took me at least 3 hrs. to get a supervisor.Supervisor did confirm plane had not landed in LAX she contacted 3 different supervisors to explain situation but my son was still not held he arrived at LAX by himself. He called me from his cell Supervisor from Atlanta told him to get any employee. She spoke to employee who held him until my relative picked him up.My son said he was told his brother was taken off because he was in the wrong plane. The supervisor from Atlanta was going to investigate what went wrong. I am going to file a complaint with corporate and I also contacted attorneys which advised me to go through Delta to get my full refund for the trip which was about 1,500.

My husband and I flew from New York to Madrid, Spain with our 1 year-old twin daughters in July 2009. Our first trip with our babies, we assumed that we would receive some kind of assistance from Delta, at the very least, by allowing us to pre-board and/or getting bulkhead seats in order to give us more room to manuever with the babies. Not only were we given seats all the way in the back of the plane, but no one was willing to give us any assistance or even allow us to pre-board in order to get ourselves settled before the rush of people entered the plane. I asked several different Delta representatives at check-in, and at the gate itself, if we could pre-board and no one even bothered to attempt to empathize. The standard, monotoned response we got was "we don't pre-board anymore". Really?! Very compassionate of you Delta. That's the last time this traveling family will be using your "services".

My 14-year-old son was scheduled to fly from Monroe, LA to Idaho Falls, ID on 7/31/09. Due to weather-related issues, the flight from Monroe was delayed approximately 3 hours. My son flew to Atlanta and then to Salt Lake City. When he arrived in Salt Lake City it was too late to get him on the last flight into Idaho Falls. He was met in Salt Lake by a Delta agent and taken to the "unaccompanied minor" room at the airport, where he was to spend the night and catch the first flight on Saturday to Idaho Falls.

I made several calls to Delta because I was concerned about my son being in a strange airport overnight. I was assured that Delta take their responsibilities with unaccompanied minors seriously; however, my son called me a few hours after arrival in Salt Lake and told me that NO ADULT was present either inside or outside the room. He an another child were roaming around the airport and no one from Delta was around to supervise them. I take this breach on duty VERY SERIOUSLY.

Delta airlines allowed my 13 year old to travel alone (unsupervised not listed as unaccompanied minor) on an international flight. Not only did she have problems in her originating airport (ATlanta) where they refused to allow her grandmother to accompany her to the gate, refused to take the $100 unaccompanied minor fee and refused to check her bags. They left my daughter on her own, "you can try to get to your plane but you probably won't make it."

Can you imagine me, in Germany getting this call from my 13 year old. She's in the airport, not sure if she'll make her flight and NO ONE from Delat will help her. She left her luggage and ran for the gate.

(I know it was very stressful for Delta employees that day. My daughter said that people in the line were crying, screaming and even swearing at Delta agents. I'm sorry for that. I really am. But they should have had more help and they SHOULD NOT have let my daughter go off into the airport armed only with a boarding pass and no one to help her!)

I contacted customer service in Tampa - 2x to report the problem. "My 13 year old is alone in airport trying to make her plane." All I heard was "we don't let minors travel alone. family members always get a pass." I was given the email for Ms. Evans and told that was the best way to get someone to supervise her on flight. No response from Ms. Evans...more phone calls to detla customer service only to be given Ms. Evan's email again.

I thought the worse was over. It was a direct flight (she wasn't allowed to check bags so she wouldn't have to get them). But I didn't count on her being held in customs for almost an hour in Frankfurt. If Delta had followed their own regulations for unaccompanied minors her father would have met her at the gate in Frankfurt, she would not have been detained in customs, sitting in a small room, ALONE after a long flight, for almost an hour.

Today I've spent more than two hours on hold (two phone calls - international) only to be told by baggage as a final decision "no one can help you with her luggage." (This is after three customer service agents PROMISED it would be easy to have her bag delivered home!

My daughter, a minor 13 years old, traveled to Goshen, Massachusetts. Her plane landed in Hartford Airport on Delta airlines. She was to return on July 20th, 2009 on Flight 1689 to Atlanta and then on Flight 1789 to Albuquerque, NM arriving at 9:15 pm. When she arrived to Hartford, the transport person did not take her in. She had her tickets and I advised her to call me when she was to check-in. I paid the $200 extra to put her on her flight and escort her home. They did not let her on the flight. I did ask for a supervisor and did not get to speak to one. They kept saying that she needed a person to take her to the gate. I want to know why we paid this $200 extra if they create these problems. I had to call someone from Goshen to pick her up and change the flight. This should have been a situation that could have been resolved with a supervisor permission. If they are taking our money for babysitting, then they need to do their job.

A flight was booked for the travel of my 13-year-old son from Las Vegas, NV to Atlanta, GA. I am not a seasoned traveler and do not fly often with airlines, nor does anyone in my family. At the time the flight was booked, the customer service representative took all the information and was informed that my son was 13 years old. At no time did this person indicate that there would be a fee of $100 due at the time; my son and I checked in for him to fly as an unaccompanied minor. He did explain that the person we indicated for the pick up person would need to show ID in order to get my son off the plane. This assured me that they wouldn't just hand my only child over to a complete stranger, but I was still a little unsure. So, I called the call center the day before his scheduled departure date to verify the reservation and to make sure that I was able to walk my son to the gate and get through security. I was not going to leave my son to walk through the airport unattended. I also wanted to make sure that they had his father's name and that this was the only person that they would release my son to.

The person that I spoke to in Jamaica knew my name because of the information that was given to Delta at the time the reservation was taken because my son is under 15 and not able to walk to the gate alone. After a lengthy conversation with this gentleman, my concerns were addressed and I felt comfortable letting my son get on the plane. I tried to check him in online so I could avoid lines (I don't travel often!), but I was advised on the Delta website that I was unable to do so because he was traveling as an unaccompanied minor. So, I get to the airport 2 hours before departure (man on the phone said 1.5 hours, but I wanted to be early). I stand in line for 1/2 hour and get to the front. The Delta ticket agent then informs me that there is a $100 fee to let my son board the plane. At this point, I have spent over $270 for the ticket and was willing to the fee that they nickel and dime people for to check the luggage in. I advised the ticket representative that I was never informed of any additional fees when the ticket was purchased or when I called to verify the reservation and ask questions about my son traveling alone the day prior.

The entire time I was talking to her, she was on the phone. Midway through my sentence, she began speaking to whoever had her on hold and I thought this was extremely rude. I went to the airport with parking money and $15 for a luggage fee. I did not expect to have to shell out additional monies when the ticket was already purchased. When I asked why the fee wasn't disclosed at the time of purchase, I was told that I must not have advised the reservation clerk that my son was only 13. When I tried to argue that I had, the lady again began speaking on the phone again. Also, why is it my fault that your agents did not disclose that? I purchased the ticket and thought I was done! After her lengthy conversation with the person that was way more important than me, the customer standing at the counter, I asked for a supervisor. More like "stupidvisor" because he was worse than she was. When your company makes a mistake, take responsibility and apologize. That is a good start. Then try to give the customer options instead of saying, "I don't know."

The supervisor again tried to tell me that I did not inform the agent that my son was 13 and this is why the fee was not disclosed. I then asked him how the agent yesterday knew my name if I had not disclosed that my son was a minor. I also asked if I did not advise them at the time of the reservation, why did the website tell me that I could not check him in online because he was an unaccompanied minor? I also asked that it would have been a good indicator that my son was 13 when I called to Mr. Jamaica yesterday, because I told him that and asked several questions regarding the well-being of my son on the plane, at the airport, and during pickup. Of course, he couldn't answer that. They did change my reservation, but never once took responsibility for an error or said that they were sorry. Bottom line is, the call center representatives that I spoke to obviously do not know how to do their job and the ticket agents feel it more important to talk on the phone instead of take care of customers and their supervisors feel the need to blame Delta's errors on the customer to make them feel like the problem or issue is there fault. They are the professionals and they should be advising the customers of what is expected and what needs to be done.

Bottom line is Delta would not let my son on the plane without the $100 fee (that fee is charge on the return flight as well) and he missed his flight because I did not have time to drive home and get a credit card and come back. Their customer service department should be called "uncustomer service" and they should have a huge middle finger as a slogan telling their customer what they really feel about them. I will tell everyone I know not to fly with Delta and will never ever book any other business with them as long as I live. They do not care about their customers; I would go so far as to say that they enjoy pissing people off. Delta has lost any business from my family and me for as long as they are in business. And at the rate they are going with customer service, everyone will eventually fly another airline and they will have no business. It sure will make their ticket reps happy not to be burdened with those pesky, stupid customers, the ones who pay huge fees so they can continue to collect a paycheck.

I have three unaccompanied minors scheduled to depart from Boston flight 1869 to Atlanta and Atlanta to Rio on flight 061 on Wednesday, July 8, 2009. Upon arrival in the airport, I was notified that my kids' flight to Atlanta was cancelled with no reason; and after talking to the supervisor and complaining, I got a ticket to fly American on the 8th. When I went to the AA counter, they told me that they wouldn't take unaccompanied minors in their last flight out of Miami, it was against their policy, and that Delta has not checked that policy issuing an AA ticket.

Before going back to Delta's counter to ask for another airline, we went to the United counter to confirm time, availability, and if they would take minors. Then we went to Delta's counter to see if they could re-issue a United Ticket instead. Delta told my husband that United wouldn't take unaccompanied minors in their flight either, which is not true due to the fact that we went to their counter before and they have confirmed to us that they would take them and also that it is not against their policies since they have only one flight out of DC. After all that experience, we left the airport with 3 kids and very disappointed with the treatment received from Delta.

I have asked to speak with a supervisor, so I wouldn't have to explain all my situation again to another person. The employee at Delta counter said that the supervisor told him to tell me that he was "busy." I have insisted to talk to the supervisor, and the employee started pointing to the supervisor and yelling "He is there. If you want, go ahead and talk to him." I couldn't believe those words were coming from an airline personnel towards a customer. At this point, Delta's counter was a zoo with the staff being rude to their customers and the customers leaving the airport angry. I don't think I have ever been treated like this in any other airline or anywhere with such a disrespectful treatment that was granted in Delta's counter.

All that have lead me to the following conclusion. Delta has shown:

1) Lack of responsibility towards unaccompanied minors. Delta didn't even called me to notify about the cancelled flight. Delta issue 3 tickets without checking if the airline would take unaccompanied minors in that flight.

2) Lack of care about customers' needs or satisfaction. We needed another day off work to bring them to the airport, and we needed to make other arrangements for them to be picked up in Brazil. Our kids were going to Brazil to see their grandmother, who is in the hospital and could die at any time.

3) Lack of professionalism among the staff in how to handle trouble situations. The employee Jonjean ** started yelling at me and pointing me to the supervisor in the middle of the airport. Customers needs were not taken into consideration by Delta's staff. The airline was being so kind to schedule it for another day, just like a bus - If you miss, take the other one. Also, the supervisor said in front of the customers, "Are you going to yell, too? Who is yelling next?" He was also making inappropriate jokes about others' situations. Is that how they are trained?

I just hope that my kids depart tomorrow through American Airlines, and I hope not to deal with Delta's personnel again.

My 10 yr old and I arrived at our gate at 6:15 for a 6:45 flight. We were holding first class refundable tickets. When we got there the board showed the flight leaving at 7:30. We reurned to The Crown room to wait. We came back to the gate at 6:55 and no one was there. We were with a group of 7 or so confused passengers. We looked for a staff member to help us and coud find no one. I went down a hall and knocked on and opened an unmarked door in the hope of finding someone. An alarm went off. No one came.

5 minutes later a Delta staffmember appeared talking to co workers. We asked where we should go. She was quite rude and told us our plane had left (35 minutes ahead of what was posted). I asked to speak to her supervisor because clearly things were out of line. She picked up the phone and called the Atlanta police department and told them that Ihit her in the face with my boarding pass. Police arrived. It was determined that I committed a security breach by opening the unmarked door. (which was unmarked and unlocked).

My ticket was refunded and my son and I were thrown into a police car with bars on the windows. We were not told where we would be taken. The stress caused me to have an asthma attack in the police car. My son was struggling to find my medicine in our carry on bag. The police man finaly let us out on the sidewalk of another terminal. We had to give up on our Christmas visit with the grandparents and try to find a way back home. It was 9 :30 at night. We had no place to stay and could book no flights home due to heavy holiday travel.

My 12 yr old unaccompanied minor was to depart from Vancouver international on flight 4883 at 12:50pm pacific time She was to arrive here in Salt Lake City at 4:05 pm.mountain time Her flight was delayed an hour and then she boarded the plane. Her father was told that he could leave the airport as he plane was leaving shortly. Her father left thinking she was on her way. It is now 9:14pm mountain time and my daughter has not arrived. I have been getting the run around. I checked the flight online and it said it left at 5;53pm. I called the airport and they said it hadn't left. Then at 5:45pm. my daughter called her father on her cell phone and told him that they were out on the Tarmac getting de-iced. She had sat out there for 3 hrs. She wasn't allowed to get out of her seat to even go to the bathroom.

At 8pm pacific time she called again and said that because they waited so long to de-ice that they had to be towed back to the terminal and be re-fueled. This child hadn't been given anything to eat. she hadn't ate a thing since noon! This is unacceptable. She should have been taken off that plane hours earlier and re-booked. not to mention her father should NEVER have been told to leave the airport until her flight had actually left the ground.

Unfortunately, Delta is the only airline that offers non stop flights from Vancouver BC to Salt Lake City. Otherwise I would NEVER book her on their flights. This isn't the first time I have had issues with Delta airlines. We pay a lot of money to fly my child 4 times a year from Vancouver to salt lake not to mention the hundred dollar unaccompanied minor surcharge each way that delta charges. Not once has Delta contacted me to let me know her flight is delayed, where she is or what is going on. Their website was of absolutely no help whatsoever.

I am appalled that this kind of thing can go on in this day & age. They have my home number, my cell phone number, her step fathers number and her fathers number. None of us have been contacted by Delta airlines about our daughter and her whereabouts. Apparently her plane is still out on the tarmac in Vancouver! She hasn't even left yet. Its a 2 hour flight plus another 1hr drive from the airport to our home.

This has put a lot of stress on myself and my daughter. My husband (her step father) has been waiting at Salt Lake City airport since 3pm waiting to pick her up! He has to be at work at 6am and will most likely have to miss work because of this. He will lose a days pay paid at double time as this was not his regular shift but a overtime 12 hr shift. He has had to pay for parking his car at the airport for 6 hrs now. plus he has had to buy dinner there, and his cell phone minutes were low so he had to buy more minutes so he could contact me to find out whats going on!

My son (unaccompanied minor with a 100.00 fee) flew on Delta 12/22/2008 Flight 5802 from Mobile to Atlanta, Ga connecting flight #110 which was delayed, so he was put on the next flight to Lax #939 When he finally arrived 2hours late at 12:40pm we were unable to pick up his checked baggage. The gate attendant failed to give me his baggage claim ticket. Which I found out later that the attendant in Mobile failed to attach to his baggage claim ticket and did not put the baggage info in his transfer paperwork or in the flight history. They had no idea where his bag was, when they would be able to locate it or if he even had a bag.

I learned today 3days later that his bag maybe in New York they did not know when they could deliver it. I can't seem to get through to the Delta baggage claim number provided on their website. I've gone to the LAX baggage claim office twice with 2 $9.00 parking fees with no bag to show for it. Also my son who is 11years old stated they did not offer him a lunch during the flight.

I had to go and purchase new clothing for him since he just carried a backpack on the plane I spent 150.00 just on some basics at target. We still don't have his suitcase so we don't know if anything is missing yet. His Christmas presents from home are in the suitcase, medication for his migraine headaches and ADHD, winter clothing and gifts to his sister hopefully will still be there. I have spent 3hours on my cell phone trying to contact a baggage claim agent with no resolution. LAX Parking fees $18.00

I had my 13 year old son fly alone on the flight from NY LGA to JAX FL. My father paid the hundred dollar fee and stayed with him until my son was ready to board. We were so glad that they had such program because it saved me a trip to NY to bring him back. Here is where the problem started. After waiting for more than 30 minutes after the plane landed. We found our son wandering around the airport in Jax. when we asked him why, he said no one accompanied him. so when he heard the annoucement (which they were making to let us know they had lost the child) calling for his grandfather (who dropped him off in NY!), he said he was trying to find his way to the baggage claim.

When I went to complain about this situaution the lady there (Angelica) instead of apologizing, started getting angry at us claiming since he was 13 he should have been able to look after himself. on top of that, she claimed it was he's fault cuz it may be he wandered off..It's a small airport, delta only uses about four gates, which are all side by side. The plane he was on only carries about 48 passengers How is it that they couldn't keep track of one child?

When we started asking these questions, she told us to call customer care to make a complaint, the number she gave us turned out to be a fax number. It turns out Delat only accepts complaints thru their website. Yes We found our child safe, but what if? what if something had happened to him? Isn't this why we pay them extra to have our children looked after? I am so disappointed. I have always flew with delta but this is the last time I used their services.

My two teenage daughters, 14 & 15, flew with Delta as unaccompanied minors on July 26 from Pittsburgh to Manchester, UK. Upon checking in at Pittsburgh the desk agent informed us that due to backlogged flights in JFK he was going to re-route my children through Atlanta and then onto Manchester. Due to bad weather their flight was not able to land in Atlanta, they diverted to NC and then back to Atlanta. The connection to Manchester had departed by the time they got to Atlanta.

After running from gate to gate with no one knowing what to do with them, and Delta being unable to tell me exactly where they were, they were taken to a room to sleep for the night. the room was dirty, had no windows, they had to share a bed, which had dirty sheets and urine stains on. the next morning they were taken to another windowless room,given no food or water and not able to leave the room or be accompanied to purchase food. 22 hours later they were able to board their flight to the UK.

returning from Manchester their plane was guided into a gate at JFK that was for domestic arrivals only and they were not allowed to leave the plane and consequently missed thier connection to Pittsburgh. 5 hours later they boarded another plane which then sat on the run way for 2 hours before taking off. they arrived at pittsburgh only to find their luggage was lost. it took more than 24 hours for them to get home.

the delta gate agents did not give one hoot about their welfare and made no attempt to reassure the children or have a plan to accomodate them.

Both of my children were severely distressed through this process. My eldest daughter has Crohn's Disease and found the stress totally debilitating, causing her symptoms to flare up. never never will i allow them to fly unaccompanied. why does delta offer this service if they cannot look after these minors properly.

I sent my 8 year old daughter to spend a month with Grandma over the summer. I was very skeptical about allowing her to fly by herself, especially this being her first time. But I gave in and checked for months to find her the best airline and flight possible. I ended up chosing Delta Airlines. My daughter flew from KCI to BWI and upon arriving in Baltimore, my Mother search for her for over an hour after her flight had landed, to find out that they had her sitting behind to counter at the gate. Which is a secured area unless you have a ticket.

Then on her return flight from BWI, which was delayed for at least an hour, she missed her connecting flight in Atlanta. Where she had to sit in this room for 8 hours with nothing to eat or anything. She had cash to buy food with, but nobody would allow her to leave the room or escort her to get a meal. She finally arrived at KCI at 10:00pm at night. We were very Happy to see her. So we waited for another hour for them to get the luggage up so we could grap her suitcase and venture the 3 hour drive home from the airport.

Well, come to find out, her suitcase didn't even make it on her flight. It was on the next flight due in later that night. So we filed a claim and drove home. Her luggage is still sitting at the airport 3 days later, after they promised we would have it NLT yesterday via UPS. I am fed up with DELTA and will never do business with them again.

I am vey upset that Delta Airlines sold my minor daughter, age 17, a plane ticket to raleigh, north carolina from orlando, florida. My daughter was able to do this on their web site. I have a checking account with my daughters name on it. I still do not understand how this constitutes the sale to a minor that does not have permission to go anywhere.

I am very concerned that this allows our youth to run away from home or leave with predators, or any circumstances that may be harmful. Then when the parent has learned what has happened, they only give credit for a year on the ticket. This ticket will never be used. $150.00 is alot of money for a mother, especially when she is on disability with a limited income.

I am out of $150.00 and am on disability, and they will not refund my money for something that should not have been done in the first place. They issue a credit on the ticket that will never be used. This is a true concern for the youth of america and their families.

Because my son is an unaccompanied minor, Delta Airlines requires that I pay an additional $100 for him to board the plane. This is on top of the $630 I already paid for the ticket, and on top of the $100 I had to pay to move his flight from morning to evening, for a flight that was ultimately cancelled. This is bad enough, but at least they do make this information available at their website. The problem? They refuse to take a credit card over the phone. Only a billion other businesses do so every day, but not Delta Airlines. At this point, I am refusing to even speak with these people. But my wife persists. She says she is willing to drive to our airport in St. Louis, 30 minutes from our home, so she can pay in person if she has to.

I am absolutely flabbergasted at what occurred next. The customer service representative from Delta tells her, No, no! You have to go to JFK in New York where he is boarding to pay this $100! So we're supposed to go from St. Louis to New York to pay the $100 unaccompanied minor fee!!! Folks, if I wrote this in a piece of fiction, no editor would dream of accepting such trash. Yet this is the drivel that Delta Airlines dishes out - from their customer service office. My wife, who has patience beyond belief tonight, simply asks for a supervisor. Oh no, she will tell you exactly the same thing! my wife is told.

Nevertheless, my wife insists, lets try anyway. Surely someone at Delta has two brain cells to rub together. Sure enough, a supervisor gets on the phone and explains that no, they refuse to accept credit cards over the phone (don't they do so for people making reservations??), but she will be nice enough to allow my wife to pay in person at the airport. I've totally washed my hands from the issue at this point. I can deal with stupidity, but absolute moronic non-thinking is too much for me.

But wait, there's more! My sweet wife gets in the car and drives 30 minutes to the airport to pay the $100 ransom to Delta. The result - THERE IS NO ONE THERE TO TAKE OUR MONEY! Now I ask you - do you want to deal with a company that has this (dis)regard for their customers? Do they think they can stay in business when they treat their paying customers in this manner? More to the point - why should they stay in business? If a company can't provide a needed service in an efficient manner, it's time to shut the doors.

Wasted time, wasted gasoline, unnecessary stress.

On July 23rd, 2008, My 13 year old daughter was on flight 1486 coming from Orlando going to Laguardia. Delta charged me a fee of $100 to accompany my child during her flight. Her flight was deverted to Atlanta Georgia due to Mechanicle failure. The only reason I know was because I called to find out why my daugher had not landed. I asked to have my daughter or a flight attendant contact me. No one ever did.

I finally spoke with my daugther at 10pm, she had to ask a stranger if she could use his cellphone. I found out that my daughter had been left all alone in Atlanta for all those hours without eating or being attented to by anyone from delta. As I write to you my daughter is now boarding a plane in Atlanta that is schedule to arrive at 2:30 in the morning. My child suffered due to there negligence.

She suffrered hunger, she was scared. She has not stopped crying since I spoke to her.

My 15 year old niece was visiting us in British Columbia and had a Delta flight from Vancouver to Salt Lake City. We hit a lot of traffic (coming from Whistler) but managed to pull up in front of the airport exactly an hour before the flight. My husband took our niece inside the terminal, filled out Customs forms and found no one at the Delta counter. They then tried the electronic kiosk but that had been shut down. So, she missed her flight.

When we tried to get her on any flight within the next few days, we were told that for the next 2 months or longer, her $250 one-way ticket was now $1100. The customer service agent was the rudest person I've ever dealt with. When I said 'well, I guess you're constrained by the fare rules he said, oh no, I can give her a free ticket if I want but I'm not going to. He had no concern for children. In the end, he said she could go over the US border, and pay a modest additional fee to fly out of Seattle. When I said I'd have to ask her father as she's a minor, he said, well, I can't guarantee the fare then. I tried to compromise by offering to pay a reasonable amount to get her on a flight out of Vancouver and Chris just said, I don't compromise.

My brother-in-law had to pay a modest amount to get my niece a flight from Seattle even though the Delta ticket agents were gone and so it seems Delta should take some responsibility. We also had to buy her two bus tickets for more than $100 and she had to travel by herself to Seattle.

I bought a ticket for my daughter to go to Florida for 10 days on a little vacation. The cost of the ticket for the ten days was $240.00. After purchasing the tickets I was informed that I had to pay $100.00 for my child to travel because she is a minor. She is 14 yrs of age. My daughter travel on two buses by herself to school each way each day and is very independent. Why is Delta charging $100 each way and Jetblue charges about $25 each way? I need some answers. I wrote to Delta on the mornig of July 9th and up until now I have not get a reply from them. Could someone help me.

I am a poor woman and I did not have the money to send my child to Florida now I have to find $200 more to send her? I could have gone on the vacation with her and put $40 more to the ticket. I have paid for two tickets. I need to know why and I need to be reimburse.

My 11 year old son was scheduled to depart from Pensacola, FL on Saturday June 16, 2007 and arrive in Atlanta at 12:12pm to then get on a connecting flight 4770 to arive in Rochester, NY at 3:04pm. At 1:15pm, I get a telephone call from my son telling me he is at the Airport in Atlanta and would not be flying because there is a delay. A Delta representative then got on the phone with me and said that there was a delay and he would be remaining at the airport in Atlanta, GA for the next 9 hours. Even though I was very worried and upset, the representative assured me that he would be fine. He could not fly until 9PM that night so he was stuck in Atlanta until then..

Needless to say, he didn't arrive in Rochester, NY until Midnight to spend the summer with his Father. Then when he did arrive, his luggage was missing. We had to get Delta to find the luggage and physically deliver it to my son's Father's address - THE NEXT DAY! This was very upsetting.

We were told that this whole delay was due to the flight attendant not getting him to his connecting flight on time - and Delta apologized.

Today, my son was supposed to return home. He was supposed to leave Rochester, NY on flight 1530 and arrive in Atlanta at 8:30am this morning. However, when my son's father took him to the airport this morning in Rochester.. the Delta Representative said that my son's seat has been bumped. That basically, he doesn't have a seat on the airplane anymore!

Anyhow, I am furious.. because he is expected to register for school tomorrow and I have taken time off from my job to pick him up today. Now we are told that it will have to be tomorrow. MY COMPLAINT IS THAT DELTA TREATS UNACCOMPAINED MINOR CHILDREN WITH NO REGARDS AND NO RESPECT!! This is so ridiculous... I need him home TODAY!

On April 2, 2005 my 11-year-old was on a return flight Delta 4370 departing Salt Lake City Utah flying into Atlanta Georgia 5:08 p.m. arriving in Fayetteville North Carolina at approximately at 6:20 p.m. I had paid for unaccompanied minor fees and Delta Airlines assured me that my child would arrive safely to me back in Fayetteville North Carolina. I arrived at Fayetteville Airport on April 2, 2005 at 5:45 p.m. to receive my security pass to meet my son at the gate and sign the Delta ticket sleeve for security. I approached the counter to find out from the Delta agent that my son never checked into his connecting flight in Atlanta. I was worried and confused Delta was no help they gave me the Delta counter phone number in Atlanta. I called my son’s father to make sure once again that my som did get on the Delta flight form Salt Lake City Utah. We then began calling 911 in Atlanta Georgia informing them that our 11-year-old son was missing. The police informed us several times that there was nothing they can do to help us because we were in Fayetteville North Carolina confused and between all of us we each attempted to reach authorities but they pushed us away leaving our family desperate and scared that something had happened to him. We both spoke to Delta Manager in Atlanta Georgia he told us that they were looking for our son. With no answers we desperately approached the Delta counter in attempt to fly to Atlanta Georgia. Delta informed us that the next flight going out was full we were furious that they had no interest in getting us to the area that our son was missing from. My husband kept calling the Delta counter in Atlanta Georgia insisting that they find our son and get one or both of us there. We sat in the airport for an hour and a half before any word. Delta counter refused for the second time to fly me or my husband to Atlanta. An hour and a half later we receive a phone call and on the other end was my son. He said he was okay and hungry. The manager of Delta Atlanta office got on the phone informed us that our son was in his custody and that the last flight of the night to Fayetteville North Carolina was booked full so they wanted him to stay in a Hotel in Atlanta with a Delta employee. I said no and was not letting my son staying in a hotel with a stranger. The manager informed us that he was going to try to find out more information and returned our call and that he was going to feed our son he was very hungry. A half an hour later Delta informed us that our son would be leaving Atlanta Georgia at 9:18 p.m. and arriving at Fayetteville North Carolina at 10:30 p.m. hours later. We asked where he had been and Delta refused to answer questions but informed us he was outside the airport in a vehicle with a man Delta employee. We demanded to know more and asked many times if anything had happened to our child. No answers were given. We returned home and filed a complaint on line to Delta Airline s and also to the Department Of Transportation. We then returned to the airport at 10:30 p.m. and meet with our son. We asked if he was okay he was tired and unaware of what had happened. The following day on April 3, 2005 we called Delta Airlines again. Nothing was done about it. I contacted an Executive Assistant. We all filed reports and complaints and we were informed that a report was coming our way. We never saw the reports.

16 year old daughter was flying as an unaccompanied minor on her first solo flight. This flight originated in Hawaii and ended in Newark, NJ. First leg was fine, but upon landing in NJ she could not find her camp group. She had a handler from Delta to assist her, but when it became apparent it was going to take some time to find the camp people, her handler left her at the ticket counter. Keep in mind I had to pay an additional $75 for her handler to take her to her pick up. No one wanted to assist her and would not take the time to help her find the camp people. She finally went to a Delta office and asked for help and was eventually married up with the camp.

Had this child been left by herself in the Newark airport and something would have happeneed to her, the consequences would have been tremendous for Delta.