Delta Air Lines Reviews

Captain Byron ** and Flight leader Cheslie ** made this story one that is another blessing from God. The Flight left one hour late, from Sarasota, making my connecting Flight from Detroit, Michigan to Salt Lake City, Utah 7 minutes to get from Gate A2 to Gate A74!! What Delta Airlines did for me was, well you might find this hard to believe. The Flight Leader phoned the Captain stating my dilemma. What truly never really happens, he phoned the tower and the terminal!! They arranged for this plane to land at gate 75!! AND he stated to hold the next plane; if at all possible!! Here in another blessing..upon arrival the Pilot was given clearance to land and taxi to the gate! We arrived 10 minutes for my next flight to take off...gate 74!!

The landing Pilot, (I have to find out her name) opened the cockpit door, with both the Captains greeting me and then she grabbed my hand and we were off!!! She was delivering me to the next flight; making sure I got on the next plane! Now, Captain Mitch **, from the Detroit to SLC, UT, Flight 765, made sure that there was enough time to transfer my check bag and for me to get on the plane!! I was greeted by Flight leader Jeannie ** and Stewardess Kelly...anything I needed, they were there to accommodate me!!!

Delta Airlines...from the Pilots, Flight crew, terminal and tower controller, all involved in assisting me to get back home....BRAVO!!! Excellent First-Class treatment!! From the bottom of my heart, I am truly so grateful to all involved!! 👏👏👏👏 I was greeted by my absolutely amazing Husband Bill at the airport, and we were heading home to our babies, who were more than happy to love on their Momma. I think my Maam and God made sure I was taken care of. Bless you all and I highly recommend Delta Airlines as they take their passengers first and foremost!!

A Hassle-Free Airport Experience. The experience at the airport was equally smooth. The check-in process was efficient, and everything proceeded at a comfortable pace. Staff members were polite and provided clear guidance at every step. Boarding was conducted on time, creating a calm and well-managed start to the journey.

A Comfortable and Pleasant Flight. The cabin environment was clean and welcoming. The seating was comfortable, offering adequate space to relax during the journey. The atmosphere remained peaceful, while the cabin crew were courteous and attentive, regularly ensuring passenger comfort. A Reliable and Well-Coordinated Journey. From departure to arrival, the entire experience was consistent and dependable. Communication remained clear throughout the flight, and everything operated smoothly without any issues. Arriving on time was a fitting end to a well-organized trip.

An Efficient and User-Friendly Booking Process. The booking platform was easy to use, making it simple to find suitable flight options quickly. The process required minimal time, and confirmation was received immediately, with all necessary details clearly outlined. A Quick and Organized Check-In Process. At the airport, check-in was fast and seamless. The staff demonstrated professionalism and courtesy, ensuring a smooth flow throughout. Boarding was punctual, and the overall process reflected a high level of organization.

My concern is not simply the cost itself, but the inconsistency and lack of transparency surrounding the baggage rules applied to a single international itinerary. Delta’s response repeatedly asserted that “the operating carrier’s baggage policy applies for the portion of the trip they operate.” However, this explanation appears incomplete and potentially misleading in the context of international interline and codeshare travel.

For international itineraries originating in the United States, baggage allowances are commonly governed by interline agreements and the “Most Significant Carrier” framework under IATA Resolution 302, along with the baggage disclosures provided at the time of ticket purchase. Passengers reasonably expect consistency in baggage treatment across a single ticketed itinerary, especially when traveling with alliance or partner airlines. A customer should not be expected to depart under one baggage allowance and unexpectedly incur materially different charges on the return portion of the same reservation without clear and transparent disclosure beforehand.

What is especially concerning is the tone and wording of Delta’s final response. After I respectfully questioned the applicability of the baggage rules and requested clarification, Delta responded by stating: “At this stage, we’ve fully reviewed the matter, and any further communication on this specific issue would not lead to a different conclusion. For that reason, we will not be able to respond again regarding this particular request…”

While companies certainly have the right to deny reimbursement requests, the wording of this response came across as dismissive, finalizing, and designed to discourage further inquiry into a legitimate consumer concern involving inconsistent baggage policies. Rather than directly addressing the interline baggage-rule issue I raised, the response relied on generalized statements while refusing further discussion or clarification. I made multiple good-faith efforts to resolve this issue directly with Delta before filing this complaint. Throughout the process, I remained respectful and simply requested a fair review of the baggage charges in light of the ticketed itinerary and applicable baggage-policy framework.

Improved transparency for customers traveling on partner-airline itineraries so baggage expectations are clearly disclosed before travel.

I valued Delta as an airline prior to this experience, which is why this situation has been particularly disappointing. I hope Delta will reconsider both the substance of this matter and the manner in which customer concerns are addressed when legitimate policy questions are raised.

On my last two delta flights attendants spent most of their time talking and laughing with each other and ignoring the first class cabin. If you want to hold yourself out as the best you have to deliver more and you aren’t. You can’t even really leave a complaint with the airline if it doesn’t fit narrow areas of concern. Clearly delta doesn’t care about loyal customer concerns. Come on Delta get your act together.