Delta Airlines

First, I booked a flight with Delta on the 16th of Apr at 9:53 am and we got our ticket receipt. Next on the 13th of January, I got an email with a seating change. So, I called them and explained that splitting my wife and I up shouldn't happen because I booked our flight together. So, they then put us back together. Next I got an e-mail and found out that they changed our seats again, so I again got on the phone and straightened that out. That was on Jan. 13 I believe. On Jan. 31st, they have me flying to Detroit and my wife flying to Atlanta, Georgia. Times were way off. My arriving in Fort Myers was close to 11 pm. No one even called to ask if this would be a problem. And when I called about this, they said it was the government's fault and there was nothing they could do about it. So, they told me to take this or leave it. They weren't very nice about it I may add.

The funny thing is, how can they blame the government for all the seat changes that were being made to disrupt my trip? Plus, I had booked this flight so far in advance because this flight isn't until April 3rd. After they told me to take my money back, they would credit my card, which I haven't gotten back yet. A few days later, I went on line to see that the same flight that I had booked previously was now $353.00. I would like someone to try to explain that one to me.

I live in Germany and received a call that my mother in the U.S. was dying. I called Delta and explained the situation and was told the European Delta couldn't issue a Bereavement ticket and I was to call Atlanta headquarters, which I did. I again explained the situation and was asked my mother's name and the name of the hospital where she was. I was put on hold as the information was verified and then given a reservation for the next day. Naturally, on such short notice, the fee was almost three times what we usually pay by booking in advance. I was asked for a return date to which I explained I didn't know as my mother hadn't yet passed away. The agent told me she understood this but needed a return date. She proceeded to tell me that since this was a Bereavement ticket, I could change the dates as often as needed without any additional fees. I questioned this several times before finally giving a return date.

As it happened, my mother lingered and when I called Delta to change the date of my ticket, they informed me it would cost an additional $3,500! I explained this was a bereavement ticket and what the agent had told me when I booked the ticket but was told that was the price. I asked for a supervisor and after almost an hour of telephone time, I was told they would cancel the $3,500 fee but would charge me $380 instead. I still objected but accepted this. On my return home, I wrote Delta of my experience and disappointment in their handling of an already bad situation. They responded by giving me 12,000 miles (no refund of my $380). We have flown over 25 years with Delta from Germany to the U.S., also encouraging our friends who visit to use Delta. This was more than disappointing from a company that advertises being a caring company.

I booked a ticket for a party of two to China. They charged me 3 times, making my credit exceed its limit. They never drop the charge they put on hold. Whenever I call them, they all had an attitude and say I must have clicked twice on my computer. They said my bank was the issue. Then I called my Discover (always had excellent service) who told me they can't take off a charge that Delta is placing. When I called Delta again, they kept saying that the my credit card is the one holding the charge. My credit card has no incentive to hold a charge that freezes up my card so that I can do any purchase and instead having to use a different credit card.

The Delta representatives are rude and stupid. It took me 1.5 hours to get through, and when I got through, I talked to unhelpful and rude people. Delta Airline is like a scam. I hope they get sued.

We were traveling through Delta KLM Airline from DFW to India, and we had a two and a half year old kid along with us. We were aware of the changing baggage policy of all the airlines, but our ticket was purchased before the dates the policy was coming effective. Our online ticket was showing us that we are allowed to have two check-in and one carry-in bags per person and we verified with both airlines' customer representative more than one time. When we were about to board on the DFW airport, the supervisor of Delta Airline harassed us so much that she wanted us to pay for the second check-in bag even though we showed her our online ticket and made her talk to both airline representatives.

When we were boarding the aircraft, we were forced by the crew members to check-in our carry-in bags even though we told them that we had a baby and we need all that bag along with us, as we were traveling for two consecutive days. When we reached our final destination we were told that our luggage is not on board and we were unable to get our complete luggage, even after paying the extra money for two days. We had such a hard time managing those two days as we had to pay for the hotel to stay close to the airport and for the taxi. We had to face mental stress at the very beginning of our vacation.

Delta doesn't get it and they don't want to get it. A Delta flight on Travelocity can be less expensive than on Delta's own website. On 2/1/12 I had trouble trying to purchase a Delta flight online as I normally do. Twice as I attempted to purchase a flight I received a warning that Delta was updating information and that I should try again in a few seconds. I waited minutes between attempts and on the third attempt the price increased so substantially that I decided to look on Travelocity. On Travelocity I found my Delta flight at the lower fare so I booked it.

I am aware of the Delta low price guarantee; but what good is that guarantee under my circumstances when the Delta website won't process my purchase request after two attempts and I can buy the fare at a lower price on Travelocity. I brought this to Delta's attention by email (twice) and suggested they could rectify the shortcoming with the $100 like offered in the low price guarantee.

Delta's plastic response is: "We appreciate the opportunity to give this matter additional consideration. We regret that we have been unable to meet your needs in this instance, but hope you will give us the opportunity to restore your trust on future travel."

My response: Whatever.

My husband is disabled and travels with a portable mobility scooter that he uses to get to the jet way and then is gate checked. We recently arrived in NY from St. Thomas and were greeted by a woman with a thick, untellable island accent and she was wearing a large scarf around her uniform decorated with skulls. We explained we usually wait at the gate for the scooter but she insisted on taking us to baggage claim. It was like such a huge inconvenience for her. We waited 30 minutes after the last passenger picked up their bag before she tried to find out where the scooter was. She came back and told us it was at the gateway (which is where we said it would be). She made no attempt to go get it. F

Finally, after another 30 minutes, she took us to baggage services, slumped in a chair while baggage services tried to locate it. During the time, my husband was so afraid of making the "aide" angry by asking to use a bathroom, he soiled himself. The scooter was miraculously located at the gate (where I said it was) but the person on the phone was told they couldn't move it because it was too heavy and would take an hour to get a lift there. Nobody asked me how to operate it. I told them it was a simple switch to put it in neutral and roll it. It only weighs 250 pounds.

The girl behind the desk then went by herself with our instructions and delivered the scooter to us. 2 hours after deplaning, we finally have my husband's mobility scooter and are on our way home. We were offered $400 in voucher compensation but I doubt we will use them. In this day and age, people should be grateful to have a job and stop elderly abuse.

The airline company has quite a good money making system going on. They will not put ticket name to my daughter or another family member without at least a $150.00 fee on a $290.00 ticket. Ticket only booked 4 days ago. No wonder why these airlines are doing poorly. We fly often. What a money making racket. Actually only option is for ticket to be cancelled and when used $150.00 fee applies plus additional charges. If insurance was purchased, they stated wouldn't make difference.

I booked flights for my fiance and I to go on our honeymoon and received confirmation of the trip. A couple months later, Delta informed me the itinerary had changed and our flight was moved up 2 hours and 20 minutes. Only problem is our connecting flight arrives 5 minutes after this new departing flight leaves. Delta informed us there were no later Delta flights and the only thing they could do was refund our money. Problem with this is by that time flights on other airlines cost $600 more. Delta wouldn't even put us up in a hotel to take the next flight out the next morning.

On November 1, 2011 I booked two tickets from Denver to San Jose del Cabo for April 2012. I was billed on that day and received a full itinerary with seating assignments within minutes. On January 5th I went to the Delta site to verify my arrival time in SJC so I could arrange transportation. To my complete dismay I discovered that not only had Delta changed my itinerary, but they also had changed my flights to entirely different dates. I never received any notifications of the changes.

I called Delta customer care and the representative told me that Delta had made the changes to my itinerary on the 5th of November and that there were comments to contact me regarding the changes. She even noted that it was apparent to her that no one had ever contacted me. Really? My only option was to get a refund from Delta. Huh?

I booked in November to get lower fares. Rebooking in January cost me over an additional $1000. What did Delta try to offer me as a settlement? 5000 sky miles. Oh, my God! You have got to be kidding me. A $50 value when their system ** up and cost me $1000? I have accumulated several hundred thousand sky miles to date. Offering my 5000 miles was like pouring salt in an open wound.

All I have to say is this, I am a Delta Sky-miles customer, and have been for many years. I became disabled 4 years ago, and make a lot of trips from Florida to Ohio, on a regular basis, for medical treatments. Every single trip I go on, there always seems to be a problem with disabled people, as I am one myself. I have been treated like ** every single trip. The wheelchair service sucks. They don't wanna stop to even let you go to the bathroom, not to mention, it is a problem for your staff on board, as well as wheelchair assistance to help people like us. Half of the time, there is no one around to help you at all. On one trip, I was in Atlanta, and I was transported by a bus, which the guy driving it was drunk, and almost killed us getting to where I needed to go. Secondly, a lady put me in an elevator, and another elderly man was trying to get on with us, and she pushed him out of the elevator, causing him to fall, and didn't bother to check on him to see if he was okay.

I don't know who I need to contact, but as a disabled person, I am fed up with the way your services run through Delta, and I'm sure there is someone out there to contact to put a stop to this **. It's not my fault I am disabled. If i can't get help through Delta without being treated like **, then I'll fly through someone else who will treat me like I'm a person. I have complained until I am blue in the face, and all I get are apologies. Stop apologizing, and do something about it. The sad thing is, I'm not the only one being treated this way. Your staff on board has broken my laptop and was ** off because they had to help me, as I cant lift my arms up from a bone disease. Not one person from Delta ever contacted me back about my laptop. Your guy on board who kicked it down the aisle, and then threw it into the cubby hole like it was trash, breaking the side of it.

Years ago, this was the best airline around, but now i think it has become the worst airline to travel with if you're disabled. Beware disabled people, if you wanna be treated badly, just fly Delta. You will see what it's all about. Not to mention, the wheelchair service wherein you won't be allowed to stop and smoke, or eat, or even go to the bathroom. I want an attorney to contact me about this, to put a stop to how disabled people are treated when flying. Maybe this will put a stop to all this nonsense! I have gotten 2 $100 vouchers over the course of 4 years of flying. No one ever contacted me about my laptop. Every trip made is a nightmare.

I purchased roundtrip tickets from Chicago to LA in the summer of 2011. October came, and I changed my outbound ticket date online, so that I'd leave two days later and fly into San Diego rather than LAX. It was going to cost me $200, which includes the pricey $150 ticket change fee. The day before my flight, I received my confirmation email for a boarding pass. Everything was correct: I was flying into San Diego on December 3. I planned to print my ticket at the airport, because I didn't have a printer. The next morning, I found that I'm unable to print my ticket.

After 30 or so minutes with a representative, they uncovered this fact. Apparently, I had never actually changed my ticket. I had changed my itinerary, mind you. I could go online to Delta.com and see that I had a confirmation number for a flight going to San Diego on December 3. However, due to some error, the change didn't completely go through (though I did have a confirmation email). There was no way to know this, unless I had been strictly following my online statements (which I now do).

Stranded at the airport and already having return tickets, I was forced to buy tickets at the gate. I was wrongly quoted a price of $480, which I reluctantly agreed to pay. I never signed anything and was never shown the real price. They printed a receipt, and only when I was walking through security did I see it was actually $740.80--$509.76 for a ticket, $81.04 for tax, and they still charged me the $150 ticket change fee on top of that.

In the weeks since, I have talked with several representatives by phone and online, all of which have told me the same thing: I'm not entitled to any refund, because I flew on the ticket. This disregards the fact that I only had to buy that ticket at the airport due to a botched mechanism in their online booking that sent a confirmation email without issuing me a ticket. Not a single person at Delta has offered the slightest amount of help.

"We follow a consistent policy to ensure that Delta is fair to everyone who travels with us. Accordingly, we must respectfully decline your request for the refund of the ticket. I am truly sorry to disappoint you, as I am sure this is not the answer you expected."

I keep telling my self I refuse to be out $740.80. (I actually have just been asking for a partial return of $540, because I would've paid the $200 to initially change my flight.) But they don't even pretend to care that they've screwed me over. I don't have this kind of money lying around, and there must be some legal recourse I can take. How can a confirmation email with flight number, dates, and other information be in no way binding?

I work at a restaurant as a bus boy. I don't have this kind of money to throw around. This is more than I pay in rent every month. Please. I need help here.

My flight was diverted from LAX to Mexicali airport, 4 hours driving time from LAX because of weather. While I understand this sometimes happens, instead of a reasonable solution, such as a bus, a later flight, an overnight stay, or etc., passengers were told that they were on their on to get home to LAX, or would possibly, and I reiterate possibly, have the option of returning to Mexico City, where the Delta code share partner that they had booked me on was unsure when they would be able to find them a return flight to Los Angeles.

I, like more than half the passengers on the plane, left at Mexicali, at least nearer to my destination and my home than Mexico City. I paid over $100 in taxi fares to get into the United States, and my wife had to leave home in Los Angeles at 2:00AM to pick me up, nearly 3 hours away. We did not arrive home until after 7AM. The gas costs easily average out to another $50. I have now spent several hours dealing with Delta customer service representatives (Kenya in Atlanta and Lily in Cincinnati), who told me that the only possibility is to give me a $100 flight voucher on Delta. Now, how on earth is this a 'goodwill measure', and why, after this horrendous experience, would I want to fly Delta again?

The acceptable and fair solution, and what I would expect of Delta to is a refund of those $100 that they are offering me in travel vouchers, to help offset the cost of having to return to the LAX area on my own. I was offered no transportation compensation, no way to get home, and I'm assuming that there are many others in my situation as over half the plane disembarked when I did. I find it impossible to believe that with Delta's supposed focus on customer service and huge customer base, that a $100 refund would put them out of business, and it would go a long way in restoring customer faith in the airline. What they should really do is refund my money for that leg of my journey, as they never got me to my destination.

My daughter was offered an upgrade on a flight to London from Memphis, via Atlanta (ATL-LON GTW leg). After submitting the required $299 fee, and selecting a new seat assignment, she checked-in online, and printed out the boarding pass. Another person traveling with her tried to upgrade also, but was not offered the same online deal. I "helped" by calling Delta, and simply asking if the other traveler could also participate in the upgrade. I was put on hold and apologized to for one and a half hours, while a variety of representatives "worked on the problem".

Finally, I was told it was all sorted out. My daughter was never upgraded apparently, and the boarding pass we held was evidently a figment of our imagination, as I was told she couldn't possibly have upgraded. They literally undid her check-in and removed all evidence of the upgrade, including returning the money to the allotted credit card. The most astounding thing was the way in which the airline personnel spoke to me. It was as if I did not understand the boarding pass, and had imagined the whole upgrade offer itself. The audacity of this airline never ceases to amaze me, after more than 40 years of flying, and having an airline captain for a husband. That is saying something!

I spent over two hours on the telephone, had excess baggage (as we thought business class rules would apply), and was downgraded to economy from business. We will never fly with Delta if possible (although it is difficult with their monopoly at Memphis).

This trip unfolded like an episode of Seinfeld. On a recent flight from Detroit to Myrtle Beach on Christmas Eve, we started off being delayed for an hour because they couldn't get the door closed (it was stuck on the canopy of the the boarding jet way). Of course, we then had to be deiced once again, so our flight to Atlanta was going to be delayed long enough for us to cut it too close on our connection to M.Beach.

However, this was not even the worst of the nightmare! About 1/2 way through the flight, a young boy who was apparently traveling alone, got sick and threw up on us, our seats and the flight attendant! Gross! The bathroom was covered with puke, as were we, and there was not one Delta attendant who made any attempt to clean up the mess, or offer any assistance to us. We had to sit back in our seats after making an attempt to clean ourselves as best we could, and because one of the other attendants came back and saw what had happened and quickly left. My brother went into the bathroom to clean up the mess in there!

I'm sorry, but I believe airlines should have a standard operating procedure for vomit on planes! It's not like this never happens! We and several other passengers threw blankets on the floor so others would not step in and track the vomit all the way thru the plane, but not once did a Delta flight attendant offer assistance! After the episode, the flight attendant who had also been vomited on came back to us and pulled out 3 "free snack coupons", one of which had already expired, and apparently thought this was sufficient!

In early December, I had a 12 week old puppy shipped from Idaho to Virginia. After the puppy failed to arrive in Roanoke at 10pm, the Delta employee at the desk was able to ascertain the pup was still in Atlanta! During the 5 hour layover there, some well meaning person had put him in a break room then neglected to load him on his last connecting flight! I appreciate the good intentions, however, it was totally unprofessional to neglect to have him loaded.

He was kenneled for the night (adding stress and possible exposure to contagious agents at a commercial facility) and shipped to Roanoke the next day. I had to make another 100 mile round trip as well as take off from work to pick him up. Delta thought a financial compensation of $37.00 would make up for the ineptitude (the cost of shipping was $230.00) as well as my worries over his welfare and lost time at work. Their casual attitude about the whole fiasco was astounding, I certainly would not advise using their cargo service to ship animals.

We made a round-trip reservation for our son to come home from college. The outbound flight from LGA was December 14th, and the return flight from RDU to LGA was December 31st. My son had a change in plans that necessitated him to come home by train on December 15th. No problem, right? I've still got the return flight on the 31st. He got to the airport on the 31st and was informed that his return trip reservation has been cancelled because he didn't take the outbound flight. There was no notification to my son about the cancellation. My son had to purchase another ticket on the same flight he had originally.

I called Delta customer service and was informed that the rules of the ticket stated that Delta would cancel the return flight if the outbound flight wasn't taken. The only way to avoid this (without cost) was to have informed Delta before the outbound flight that his plans were changing. If he contacted them after the outbound flight, he would have to pay the $150 change fee to keep the reservation. I got no further with the original person's supervisor; in fact, she was adamant that anyone would know this is what would happen and would know they have to contact Delta to confirm the change.

Logically, this makes no sense. Why should it be up to us to (a) know these were the rules of the ticket, and (b) know to contact Delta to prevent them from canceling a legitimate reservation? Leaving logic alone, I wondered if it was patently obvious on Delta's website where these ticket rules were located. So, I called back Customer Service and asked where on the website the information was. Ten minutes later, the customer service representative returned with these instructions: (1) Go to delta.com. (2) Click on Book Flights. (3) Under the reservation information section, in tiny print, is a link to Contract of Carriage. Click on that link. (4) Click on the first link on the Contract of Carriage Web page (for domestic rules). (5) Scroll to page 20 of the 51-page document. Sure enough, on page 20, there is the rule. Really, Delta? That's how I'm supposed to know about that rule?

In the past few years, United and Delta Airlines have begun flying direct routes from the US to several African nations such as Ghana and Nigeria. These routes are extremely profitable for United and Delta as an economy class ticket can cost more than $2,000. For consumers, it is much more convenient to take a direct flight on United or Delta than to have a 4-12 hour layover in Europe or the Middle East. So why are these airlines treating their African customers unfairly?

While this partnership should have been a win-win for both the business and customer, sadly this is not the case. Airplanes used on these routes are often older model planes which often have mechanical problems causing flights to be delayed or cancelled. There have been instances of broken bathrooms forcing passengers to use one bathroom for a 10+ hour transatlantic flight. Customer service is terrible on these routes with customers feeling discriminated, helpless and victimized. Excess baggage fees for these routes are some of the industry's highest.

While both of these airlines strive to improve the experience of travel, United and Delta are sending their African customers a different message --that they don't value the business of their African customers or those wishing to travel to Africa as much as other customers. We must join together to hold Delta and United accountable and to treat their African customers to the same level of respect that they show others. Please sign and forward the petition below to urge United and Delta to provide newer planes for these lucrative routes, demand better customer relations and adjust excess baggage fees.

I purchased a 10-week-old puppy from a breeder in New York, and she was to ship my new puppy on Delta Dash. This program offers priority to its cargo.

Well the puppy was shipped at 9:30 a.m. on Nov. 29, 2011 from New York and had a layover in Detroit then was supposed to come to Dayton, Ohio at 2:59 p.m. At 3, the Delta representative said the plane was delayed in Detroit and would be here around 5:30 so at 5:45 when the plane actually did land in Dayton, they forgot to take my puppy off the plane and she was shipped back to Detroit. The Delta representative lied to us and said they didn't know where the plane was. Then after a heated discussion they told us the truth. They then told us she would have to be kenneled there in Detroit and shipped the next day. So after more heated discussions they put her on their last flight and she finally got to us around 10:15 p.m.

So here you have a 10-week-old puppy that was left on a plane for over 12 hours in freezing conditions with no food or water and no cover up and with Delta lying to you!

I am stuck at ATL for extra 4 four hours layover at night with an infant because I needed a ticket for him. The problem is that I reserved the flight on Delta.com. The system did not notify me that I needed one even though it did let me check that I had an infant in arms. When I left JAX, the agent (Adele) who printed our boarding pass and looked at all of our passport including our baby did not tell us that we needed a ticket for him on the second leg of the trip. The gate agent in ATL (Libiqu) was as rude as you expect from a Delta agent.

His supervisor (Amanda **) was worse. Now, we get to the good stuff. When we went to the service desk to get ticket, the distinguished Delta service desk agent (Amal **) told me she didn't know how to process this type of transaction. She sat there fumbling around and laughing and chatting away for 20 minutes. So, we missed our flight. There was an earlier flight but of course, the decent Delta agents didn't care about leaving a baby stuck at the airport even if it is their fault.

My 15-year old son was flying from South Africa to the United States to spend the Christmas holidays with his father. He had a long trip and many connections to make, so I asked Delta to provide him with assistance as he is a minor. As he landed in Johannesburg, his flight to Atlanta was canceled and postponed to the following day.

The Johannesburg Delta office was efficient enough and provided him with a quality hotel, a shuttle service and meal coupons for his unscheduled overnight stay. The following morning, he connected with the new flight that landed him in Atlanta at 10pm, which was too late to connect to his next flight to Albuquerque. Delta was supposed to provide, once again, for a hotel and meals, particularly since he had over 12 hours wait for his next connection.

The Delta crew in Atlanta refused to provide any of the above services even though he had already been issued with a Best Western and meal vouchers! He was instead dumped in the Sky Lounge with nothing to drink or eat and to wait it out until the following day.

Delta dumped a minor in the corner of their lounge and refused to provide him with any of the services which he was due. Aside from this shameful treatment of a paying passenger, Delta Airlines transformed a 24-hour trip into a three (3) day ordeal that ended with an exhausted, traumatized kid to arrive at his holiday destination with two days lost on his vacation.

As all these events were unfolding, both my son's father in the US and I in South Africa attempted to resolve the problem. Unfortunately, it is very hard to reach an actual living person at the end of any phone number provided by Delta Airlines. And when a person is finally contacted, they are either rude or they redirect you to another automated answering service. Even my travel agent was unsuccessful in getting the needed assistance and responsible parties to provide any help whatsoever. I wonder if I will ever receive an explanation and apology from Delta.

I booked a round trip flight a month in advance from Tampa to Wash. DC, on Oct. 5, 2011, with a return on Oct.13th.

The night before the flight, I got a call telling me my 83 year old father had been rushed to the emergency room with a possible stroke in South Carolina. I had to change plans immediately and drive to SC immediately, since he lives alone with no other relatives within 800 miles. I called Delta to change my flight to a later date, and was informed that I would be assessed a $200 "change fee" on a $287 fare.

After returning to Florida a week later, I contacted Delta "customer service" and asked for a suspension of the fee. I explained the problem in detail, with dates, times, hospitals, doctors, etc. I was told that if I submitted all of that info, on hospital stationary, signed by the attending physicians, the would consider an adjustment.

After spending a week making calls to doctors and hospitals, and not getting any returns, I finally reached someone who told me that providing such information would violate HIPPA laws, and they couldn't provide it.

A Delta flight attendant published serious threats against my daughter on Facebook, on which he identified himself as a Delta Attendant. I informed Delta about the threats, and asked if I should submit the details about the threat. He admitted he has a temper, and we believe he is plotting something against her, or her children. All I got from Delta was a form letter wanting to know the flight number and date. They apparently didn't even read my first communication. I am still waiting on a rational reply, or show of concern from Delta. I am considering taking further steps to inform other agencies, about the flight attendant's threats.

I am a Gold Medallion member having clocked in almost 500,000 with Delta. I was flying from West Palm Beach to Savannah with a connection in Atlanta. When I landed in Savannah, my checked luggage bag came out opened with items hanging out of the side. There was no TSA search memo inside, just opened. My Touchpad had been stolen from the bag. I addressed with Delta and they informed me that anything checked that is electronic is not reimbursable. I have trusted Delta for over 20 years, and this is how they reward my business? Something was stolen from my bag and they don't bat an eyelash!? They have lost my business. I am starting a twitter/facebook campaign to address this issue. All emails to the executive staff have been ignored..

On October 29, 2011, my wife and I arrived at the Reno NV. airport to find that our baggage had been damaged in transit. Filed a claim and was told by the rep. that Delta would contact us at home. It has been 5 weeks yet and no communication from Delta. We were given incorrect information to file a claim. We are not happy with how Rep. Matt ** mislead us. We were forced to do our own follow up with another Manager in order to get results. It has been a 5 week delay and we are expecting a quick resolution.

As a long-time loyal Delta customer, I am absolutely appalled by the customer service and lack of action from Delta during my cancellation ordeal. After 2 simultaneous flight delays, each lasting 3 hours my flight from DTW to MSP was canceled. The fact that this cancellation was announced 6 hours past the original time of departure, made it impossible for me to re-book a flight to travel on the original day. Instead, I was not able to leave Detroit until the next morning, resulting in many inconveniences including missing an entire day of work, lost baggage, and no airport transportation. Had Delta given passengers even a slight inclination that this flight would likely not be in service earlier on, I would have had the opportunity to re-book a flight to Minneapolis on the original day of travel. By the time I was informed of the cancellation, all flights to Minneapolis were full. This resulted in me missing an entire day of work and a loss of my previously scheduled transportation. I received little to no compensation, which came nowhere close to making up for the delay.

As I was being re-booked to flight to Minneapolis for the next day, I requested to reclaim my checked in baggage. I was told to do so at the airport baggage claim office. After waiting for over 45 minutes to recover my baggage, I was informed that my bag was put on a flight to Minneapolis, one which I was never scheduled to be on. First, I am unable to comprehend why it would take nearly 1 hour to figure out the location of my bag when I gave the representative both my boarding pass and baggage claim number. There must be a better way of tracking luggage as well as holding representatives accountable to more reliable service.

Second, I do not understand why a bag would be put on a flight without the passenger being on board. As a frequent Delta traveler, this alarms me as a significant security risk, something which I will definitely take up with TSA. Upon questioning the baggage claim representative about this, she informed me that it was Delta policy and that any further inquiries need to be handled through the Delta Baggage Claim Hotline. When speaking to a Delta baggage representative over the phone, she informed me that this was in fact not Delta policy, that it should have never happened, and that it was the result of miscommunication and lack of procedure on Delta's end. I am extremely disappointed that I was given the run around rather than a clear answer as to what the issue was and who was responsible.

Most disappointing has been the rude and shorthand customer service I received from almost all Delta representatives both at the Detroit airport and over the phone. This is not what I would expect from Delta, or any airline for that matter, instead I would anticipate the airline and its representatives being apologetic, taking responsibility for the errors, and taking all possible action to rectify the issue. Regardless of my long-standing history of travel on Delta, skymiles account, and holding a Delta American Express card, I will be seriously reconsidering any future travel plans on Delta airlines.

Throughout this entire ordeal, I have received no acknowledgment for the missed day of work, lost luggage which included post-Thanksgiving shopping with a value of over $500- not including my existing personal belongings and loss of scheduled airport transportation. What is Delta going to do to compensate me for the loss of time and financial burden I incurred as a result of this severe mismanagement?

They lied and I now cannot see my kids and grandkids. I was told I had credit of $180 until we went to buy tickets. I am here in Puerto Rico and all my family is in Missouri. They essentially made money off the same seat twice. They lied to me and now my family won't be able to see us at Christmas.

On Nov. 4, my husband and I flew with Delta from Nashville to Atlanta. We set on the tarmac 45min because of rain in Atlanta. After arriving, we waited another 15min. for for the Jetway. We ran to our connecting flight and arrived 8min before scheduled departure, just to be told the plane was already gone. They left six ticket holding customers, knowing we were on our way. I believe they had overbooked our fight and conspired to leave us. The agent was rude and sent us to customer service.

It only got worse. Delta did not have another flight to Punta Cana, DR that day. She refused to assist us with reservations with a competing airline that had a flight to Punta Cana or refund our money so we could book a flight. All she could offer the six of us was a flight to Santa Domingo, DR. which is a four hour van ride to Punta Cana. We had already paid for our transfer from the Punta Cana airport to our resort. We lost that money. We had to pay an additional $100.00 cash for the van ride. Of course our luggage did not arrive for another 26hours. We arrived at our resort over six hours later then our original ETA. I sent an email to Delta after our return only to get three $100.00 vouchers without any personnel communication. I emailed them back, got a response from someone with a generic apology and 7,000 skymiles added to mine and my husbands account. No explanation for the plane leaving early.

I had a horrible instance to share. I booked a flight from Boston to San Jose on the 24th of November 2011 with Delta. To my dismay, they cancelled flight without informing anybody. I had an important meeting to attend and they didn't accommodate to any other aircraft carrier. They offered me a refund of the amount I paid 2 months back. Moreover, their associate was not at all helping.

I arrived for my flight and checked into Tallahassee regional airport on 11/13 for a 5:40 am flight. The agent said my flight was overbooked as well as all the flights for that day, because it was a football weekend. I pleaded with the agent to get me on the flight for a while. Then, he pulled that I was now one minute late for the flight. It was 5:11 am. My reservation was null and void. I had a coworker verify I was on time. I had to buy a $1700 ticket to get to my nursing conference in Ohio. I am a single working mother.

Now my hospital won't reimburse me because Delta documented I was one minute late. I asked the gate agent to call the supervisor. She refused. I told her I would find him. She called the police to stand by me as an intimidation tactic. I am five three, hardly a threat. I went nowhere with the supervisor. I had many passengers who witnessed my treatment say what Delta did to me was fraudulent. One man said his family member worked for Delta and saw on her computer that they allowed a non-revenue passenger that worked for the airport.

On October 19, 2011, my husband purchased a one-way ticket to Santo Domingo, Dominican Republic through the Expedia website. His flight was scheduled to leave on October 21st, leaving from Reagan National (DCA) through Delta Airlines at 7 am. He purchased the ticket on such a short notice due to a family emergency.

Well, on the day of his flight, we arrived to the Delta ticketing desk. When he checked in, the representative that was working there would not let him board the flight because he had bought a one-way ticket and he is a US citizen. We felt that the representative was not familiar with this type of situation because she called someone else to see what they could do and after the fact she still went to the back to speak with her manager. My husband explained to the Delta rep that he had dual citizenship as he was born in the Dominican Republic and had all the documentation to prove this (passport & ID). He also explained to the agent the urgency that he needed to board this flight and if he needed to purchase a ticket back, he would do so.

After waiting over 50 minutes trying to resolve this matter, the representative comes back with a solution and says that he will have to purchase a round-trip ticket. My husband had no problem with this. He immediately told the rep that he would like to go ahead and purchase a flight back. The representative then goes on to say that he can't board the flight because he has missed it. That he had to have been checked in about 30 minutes in order to board the 7 am flight. If that was not enough, the representative was very rude to us when we ask for a refund since it was not his fault for missing his flight but the incompetence of the airline with his situation. She said Delta would not give out any refund and that we needed to contact Expedia since we booked the flight through them.

Upon getting back to the house, I contacted Expedia and spoke to Ellen. I explained to her the whole incident with my husband not being allowed to board his flight and that Delta said we needed to discuss with Expedia about a refund. She contacted Delta directly. At first, they told her the same thing that the Delta rep at the airport told us at: since he missed his flight, they were going to charge a penalty fee. But she pushed the issue further and made sure that they understood it was no fault of ours. After much deliberation, the Delta rep agreed on giving us a full refund of approximately $288. In addition to the refund, they offered to help us book another flight to the Dominican Republic through them at a discounted rate, but we declined that offer because of the horrible experience we had with them. Ellen said Delta would refund the money to the card used to purchase the ticket.

Luckily for us my, husband was able to get on a flight the next day; he purchased a one way ticket through American Airlines and had no problem at check in. He even conversed with their representative and told them about our situation with your company and they were astonished that at your company's inability to assist us in this matter. They said that they deal with incidents like this all the time.

Two weeks had passed and my husband checked the account and saw that Delta had only refunded $87. I called Expedia regarding this. I spoke with Aiva and she contacted Delta regarding this matter and the Delta rep informed her that we would have to submit a written request in order to see if they could refund us the money.

If this is not remedied, I will post on every website possible about my experience and I will tell people not to book flights with you.

$150 Administrative Service Charge - this is the problem!

This is bogus on 14 different levels! If it were costing you $150 more for me to change/postpone a trip, ok, but there's no way on God's green earth that it is. I booked online, I told you I had to cancel/postpone online, I'll rebook on online. And you re-sold the seat within hours, if not minutes. What the hell cost, much less 'service' are you charging me for?

You've created quite the elegant trap for your customers. Buy a refundable ticket, at considerably more than $150 over the non-refundable ticket price and don't incur the so-called Administrative Service Charge or buy the non-refundable ticket and incur the $150 [so-called] Administrative Service Charge.

"In case your plans change within 24 hours of booking a flight" - seriously? The least you could do is remove the word 'service' from "Administrative Service Charge"; there's no service involved!

I called Delta customer service from the Dominican Republic to change a flight that my wife and I were scheduled on once I realized that we were going to miss a connector. A Delta customer service representative named Cheryl told me that it would cost $125 per ticket ($250 total) to change so I went ahead and agreed. My secretary was on the phone via conference call and she can confirm the amount quoted.

A few days later, I looked at my credit card statement and noticed I had been charged $261 per ticket ($522 total). So far, I have contacted Delta customer service several times, filed a BBB complaint, emailed the CEO of Delta, and disputed the charge with my credit card company. Delta refuses to credit me the appropriate amount. I believe that Delta should be obligated to honor a price that one of their agents represented. I will never fly this airline again and am currently considering taking this grievance to small claims court.

Delta's Best Fare Guarantee is a joke. I was looking for flights for my family to Aruba, when I finally found them for the price point I wanted on Expedia I called delta. The reservation person on the phone said "we don't have a best fare guarantee" Really. Then after 20 minutes of checking, he said they did but I would have to book the flight first then submit the form. Long story short, as soon a I booked on Delta, which I wanted to do for other reasons, the fair went up on Expedia. No comment from Delta, they just are not honoring that lower price, since hours later they couldn't validate it?

I lost over a hundred dollars on the flight and all respect for Delta as a company that I had always chosen before.

Plane arrived in State College, PA early. About 11:05 am instead of scheduled 11:27. Bags were delivered immediately, but my dog (traveling in a kennel) was not put out with the over-sized luggage. I asked numerous people in the airport, baggage handlers, etc. and was told he'd be put out momentarily. This poor (older) dog had been kenneled about 12 hours before in Anchorage, Alaska! When it became obvious he was not going to be put out, I asked at the Delta counter for him and only after repeated requests, each more demanding than the last--did I finally get my dog released from their office. They told me they were busy getting passengers and luggage onto the outgoing flight and didn't have the personnel to release him to me! Only with extreme persistence did I finally get my dog released 'early' at 11:55. 50 minutes after the plane landed!

Checked: two bags, two bicycle boxes and one dog in a kennel (Was told over the phone--twice--and at the airport that everything would be checked the whole way to Fairbanks. Paid $200 for each bicycle and $150 for the dog in the kennel (bags were free because of my Delta credit card). Bag tags indicated all were checked the whole way through.

Complaint: It cost us $200 more to get the dog home! In Anchorage, the dog was placed in baggage pick-up (we didn't ask for him) and we were made to check the dog back in with Alaska Airlines and pay an additional $100 for the 1 hr flight to Fairbanks. In addition, Alaska Airlines did not like our kennel and required us to purchase one of theirs for an additional $100 despite the fact that the dog had traveled just fine ANC to SCE and back GRR to ANC in that kennel! Our other luggage and bicycles were transferred and sent to Fairbanks, final destination without additional cost. Delta gave us bad information three times (two phone calls and at the GRR airport). We were told that all luggage and the dog would be sent to our final destination without additional fees.

On Sunday October 30th, my wife and I and three kids were flying from Miami to Atlanta on our way to Milwaukee. We were on our way to terminal B when my 8 year old son realized he had left his Nintendo DSI in his seat pocket. I sprinted back to the gate and was there within 5 minutes of getting off. I told the gate agent what happened and he asked "what seat? " while looking disgusted in me. I said I don't know, but he was in row 36. He said "there are a lot of seats in that row. " Are you kidding me? There are 6 and I even told him he was in an isle seat. He walked a way disgruntled. He returned and said "it's not there." That was it, he didn't offer to talk to the cleaning crew or let me take a look.

I was told to go to customer service. I waited in line and they said they had no control over it that I would have to talk to the cleaning crew. I asked for a number and they gave me a number for a high speed internet company (that happened again later with a different employee). When I got to the next gate, I tried talking with that agent to get some help and she called over her supervisor. She was very short with me and told me another passenger probably took it. It almost seemed like the Delta employees were in cahoots with the cleaning crew. She walked away from me. I then told the gate agent I needed to talk to somebody in management. I ended up talking to a leader of the cleaning crew. He said he would talk to his team and be back in 15 minutes. 90 minutes later we had taken off and he had never returned.

I am 100% positive that the DSI was in the seat pocket and in 5 minutes it just disappeared and Delta employees in Atlanta could care less. They made no effort to help. While on the next flight it was delayed by 45 minutes and the flight attendants on that flight were really helpful. They spent 30 minutes trying to track down where a lost item would be sent in Atlanta. They told me that from what they could tell, there was no lost and found and that more than likely the cleaning crew just takes things. They have heard of it multiple times in the past. The most recent case being a blackberry. They said they were irritated with the service they received and that they would also submit a report.

On 10/21/2011, I was scheduled to fly out of GTF at 6 am on DL5705 on the first leg of a trip home to Boston by way of MSP. In an email early that morning, I learned that the flight was cancelled. I called Delta and an agent told me that I had been rebooked on a Delta flight leaving GTF at 6:20 am for SLC and booked from there to BOS. Upon arriving at Great Falls, I learned that my original flight had been cancelled due to "flight attendant illness" and that my booking on the 6:20 flight to SLC "didn't take" because the flight was already oversold. Back on the phone with Delta, the option I was giving for getting home was to fly out of Bozeman on flight 2422, necessitating a car rental and a one way three hour drive to Bozeman.

Contacting Delta customer service for reimbursement, resulted in an email stating that it had been my choice to rent the car and that I would not be reimbursed for the rental or the gas. I was offered a $100 voucher for future travel. I asked that the decision be reviewed by a manager only to have Delta stand by its original decision.

I am very angry with Delta. I flew to Shanghai and back from Dallas in September 2011. I flew on Korean Airlines, their sister company. I was told when I bought the ticket it would work for Delta SkyMiles. I used my SkyMiles card every time I got on the plane. When I got home, I found out Delta wouldn't accept the 15,000 miles because it was a V class seat. I have spoken with 4 other airlines and they give airmiles credit for every seat on the plane.That is not good business sense on Delta's part and I will be expressing my opinion loudly.

I booked a flight over a month ago to go to SJC from DTW, my return flight was from SJC to SLC and then from SLC to DTW. I received an email this morning that told me now I have 3 flights, that I had 2 layovers and I wasn't going to get into DTW until after midnight on Jan 8th. I called and was told it was a schedule change, and that there was nothing I could do about it, and that if I wanted to change my flight, or get a refund. Those were my 2 options; I was told the "computer" did it. I changed my flight, but the customer service was terrible! The person that helped me, acted like she was doing me a favor to change my flight - and when I asked to speak to a supervisor the supervisor listened to me for a minute and then just hung up on me!

When you fly, everyone knows that you get treated badly, and that airlines don't care about customer service anymore, but this takes the cake! Am I the only one that thinks that adding an extra layover to a flight is unacceptable? It would sure seem like that when you call your customer service line.

I purchased an insurance for a trip we were taking for all members of my party. The agent at Delta said it was to cover in case anything (the keyword is "anything") happened. He never went over the exclusions. It covered all costs. One member could not go on the trip. The charge was $150.00 for the cancellation plus fees and taxes. I was told to call the insurance company and they would take care of it. I did and low and behold, the reason of a new employer not allowing the vacation time was not covered. In this time of unemployment, that was not a good reason to say no. I believe I should be reimbursed the cost. Shame on Delta for selling product with a full disclosure of what is not covered.

On 5 Jul 11, I was stuck at the Orlando Airport for seven hours with four adults, three children and a one-year old baby due to plane parts not working. As the airline was waiting for a part from Atlanta, GA, the 12 noon flight turned into a 7PM flight on a separate Delta plane. Worst of all, we missed the limo that was scheduled to pick us up at La Guardia, NY and scrambled for a ride home at around 12 midnight. We got home at 3AM. For those of you that may not know it, trying to get a ride that late for a group of eight is next to torturous. Delta acknowledged my problem and offered a voucher of $50 for each ticket purchased. Are they kidding? I am not flying Delta ever again.

people home on the day they purchased the ticket for so flippantly.

In the future, I suppose I will only be flying JetBlue which seems to at least give some effort into customer satisfaction to all customers, not just a few hand-picked passengers.

After reading all these stories, I am not surprised by what happened to us. On October 7, we were booked on HA 47 from Oakland to Honolulu. When we got to the airport, we discovered that the flight had been cancelled due to mechanical failure. Since HA has only one flight a day from Oakland, they arranged for eight of us to be driven to San Francisco, booked on United to LAX, and then on Delta 1557 from LAX to Honolulu. We got to LAX on United fine, and some of us (not me and my wife) got their boarding pass at a Delta desk.

We all approached the departure gate (gate number 58) for boarding Delta 1557 (departure at 3 PM) at about 2 PM. My wife and I had been given first class seats. When the agent discovered this, she denied boarding for all eight of us and proceeded to try and sell the first class seats in the boarding area. She claimed that the flight was overbooked and that our HA-issued tickets were illegal. Some of us already had boarding passes, and we had gotten to LAX on United already. She even refused to take a call from an HA manager that we had on the phone. We were all left in a city not of our choice with nothing. We all actually made it on a later HA flight to Honolulu, however.

As I told the agent, "I, my children, and my grandchildren will never fly Delta again." It is a new family tradition in our home.

I have a complaint on behalf of my father in-law, Heng. He booked a flight to Cambodia that started in Greenville, SC GSP Airport with Delta to Atlanta, GA Airport. Then from there for Korean Airline to Seoul, Korea that would take him over to Cambodia, his final destination to visit his daughter.

We arrived at GSP on time on 10/10/11. They checked his bags and sent them through. PSA, by the name of Jeane, checked his documents. This includes travel document, blue in color and issued by INS from Charlotte, NC (especially for travel), his permanent resident Green Card, and South Carolina issued ID. Then Jeane/PSA asked for a passport. We then explained that the travel document that looks similar to a passport was the equivalent. She then advised us that Mr. Heng would not be able to board his flight due to not having a passport and handed us a Delta phone number to reschedule after we get his documents in order.

I explained to Jeane that he had traveled before with this travel document and Green Card in 2009, but she said that she couldn't help us. I then called the travel agency for help and couldn't locate them for assistance. We decided to drive 150+ miles to Atlanta, GA to try and catch his connecting flight with Korean Airline to Seoul, Korea.

We arrived at Atlanta at 12:15 PM for his 13:00 PM flight and were denied for being too late. We then asked for a Delta supervisor to explain the whole situation. After a few hours, she determined that Heng had all valid documents and should have been allowed to board in Greenville, SC. She booked another flight for 10/11/11 for the same schedule as the previous flight. She also offered to board in Atlanta, GA instead of Greenville, SC because she feared that this would happen again with Jeane/PSA at GSP.

I refused because I had my children picked up from school by relatives due to driving to Atlanta, GA. And they had to go to work early morning and couldn't make the drop-off in time. So we headed back to South Carolina and prepared to try again.

On 10/11/11, we arrive at GSP Airport with Delta Agent Amanda and PSA/Jeane, who again looked at Heng's documents while we explained the approval in Atlanta, GA with the notes the agent had made on the flight reservation to clear this matter. And she refused to let him board his flight for the second time. At this point, I asked Jeane if she didn't understand the instructions for boarding with his documents and told her this meant we would have to drive all the way to Atlanta, GA to try and catch his Korean Airline connection. I asked for a higher person of supervisor and she replied that we were dealing with her.

So we drove to Atlanta, GA and made it in time for his 13:00 PM flight. After getting him checked in and sent on his way, I proceeded to get a supervisor to get an answer to Jeane's choice of denying him boarding. The person that was assigned to me was Terssa, from Delta. I explained the whole story to her and she immediately called GSP in SC and asked for Jeane. She then asked her for the reason she denied us boarding. Needless to say, Jeane couldn't explain her reason and advised the Atlanta agent to do her research and ended her call. But not before saying that we did not present the documents that we used to board in Atlanta, GA. So that caused the Agent Terssa to call security and get my father-in-law out the plane to verify all documents, which they confirmed were all in order and good to fly.

I was amazed to how far Jeane/PSA from GSP would go to admit her mistake and to further try to throw me under the bus to cover herself from this monster of a headache she caused to me and my family. The agent Terssa in Atlanta said she was sorry for her attitude and mistake and said that she would place a complaint for me and that I should do as well for some compensation. I told her I didn't want any money or flight voucher, I just wanted PSA/Jeane at GSP Airport to understand that we did had the right documents and maybe an apology.

She still gave me a $100 credit voucher plus one for my father-in-law, that even if he combined them and booked a flight from the nearest airport, which is Greenville Spartanburg Airport, the Delta agents would probably deny him boarding a flight due to their lack of training!

On 9/22/2011 and again on 9/28/2011, I was offered $400 in cash and 350 dollars of Delta travel vouchers for all the trouble I went through and money I spent. Up until now, I wanted to be nice about this whole matter. Now, I want what I am owed. I spent almost $800 from my pocket plus missed work and spent hours on the phone (sometimes in the middle of the night) dealing with Delta's mistakes. They claim that they treat pets as a member of the family. But based on my experience, this is not true. I found the following statement on their website: "At Delta, we take the time and care to ensure every animal travels safely and comfortably with our Delta Pet First service. Rest assured that your pet will be treated with the same comfort and care you have come to expect from us."

When my family was not allowed to board the flight with our pet on July 22 from Istanbul to San Juan, Delta made no offer to deal with this situation, even after being told this was their mistake and that we had a confirmed pet space. I am a retired military member and I work for Defense Logistics Agency in civil service. And my family and I were moving from Turkey to Puerto Rico. Therefore, the summertime pet embargo didn't apply to us. After making the reservations for myself and my family, I personally confirmed this pet space with Delta in June prior to our flights. Delta admitted this mistake after this incident took place. Delta made no offer to place our dog in a kennel until this issue could be resolved, or allow my wife and children to fly on a later flight after this issue was resolved. Without the help of my wife's relatives who live in Istanbul, we would have to have given up our pet. They drove all the way out to Istanbul airport 45 minutes from their house to pick up our dog at 4 am in the morning.

On the morning of July 22, I lost work time when I had to make multiple calls to try and resolve this problem. On the night of July 21 when this issue started, and again on the morning of July 22, I was passed between Delta Cargo and Delta Passenger Services multiple times, even when asking for supervisors. This was extremely annoying. As a result of all the phone calls we made on the night of July 21 EST and in the 10 days that followed, we ran up 250TL in calls to Delta representatives and my wife's relatives concerning when our pet would travel. The cost is approximately $149, plus buying 4 AT&T calling cards at a cost of $88.

During the 6 days my pet was stuck in Turkey, my pet was forced to live on an apartment balcony. The individual with Delta who assisted us was in Seattle, WA. The time difference was 10 hours. Well, the Delta representatives in Istanbul only worked until 5 pm (I believe), making it very hard for him to even contact them. Additionally, the Delta reps in Istanbul spoke very limited English. My wife and I were put in the impossible situation of having to make these calls and arrangements for our pet. I don't have the receipt for the Turkish telephone bill. I offered to provide Delta with a statement of the amount from my sister-in-law who paid the bill. But I was told it probably wouldn't make any difference in their decision to pay or not pay me for this expense. I then asked them why should I even bother if that was the attitude of Delta.

Then, on July 25, we were told Delta had arranged everything. We were told that we should tell my wife's relatives to bring the dog to the airport on the morning of July 26 , and it would be put on the Delta morning flight at 11 AM bound for New York. My wife's relative took time off from his work to bring the dog to the airport and spend 3 hours there. And then, he found out that the dog wouldn't be able to fly because Delta hadn't arranged everything. When we were told the dog wouldn't be able to be shipped out on July 26, we realized a new health certificate would be needed. I had to ask my wife's relatives if they could take the dog to a Turkish vet and get a new health certificate. When he took the dog to the vet, he found out we couldn't get a new health certificate without sending the dog all the way back to Adana, Turkey. Because they didn't have a lot of money, they sent the dog back to Adana by bus (12-15 hours away). Unfortunately, they didn't send me the receipt although they told me how much they spent. Since Delta chose not to reimburse me for this expense, I guess they believe the dog was shipped back to Adana for free.

Again on July 28, when Delta finally shipped my pet, at the last minute, they called my friend in Adana and then my wife's relatives to obtain a copy of one of their passports for the pet shipment. The broker at Delta said that it was needed for Turkish Customs, but failed to tell anyone this until 2 hours before the flight. My wife's relatives made a third 1.5 hour round-trip to the airport to provide a copy of their passport. Otherwise, our dog would again be stuck in Istanbul. My friend had spoken with the broker personally the day before to make sure what paperwork would be needed. This was never mentioned. Where was Delta in trying to deal with this broker and this issue? As a result of all of this, we sent $150 in cash to my wife's relatives to cover their time and expenses. I also had to pay for my pet to fly back to Istanbul and the customs fees which had to be paid in cash. Delta informed me they couldn't pay.

I don't believe Delta came even close to providing safe and reliable transportation for my pet.

I arrived at LAX to check in for my flight to Guatemala. There were no signs to distinguish national and international check-in spots, so I asked. The information desk said that both types of flights were in this area, that I should go ahead and check in. When I finished waiting in line and spoke to the Delta representative to check in, she scanned my passport and immediately told me, "But you can't take this flight". I asked her what she meant and she told me that I could not fly because I was traveling to a foreign country and hadn't booked a return ticket.

I told her that I had flown internationally many times, often without a pre-booked return ticket. I had never heard of such a rule and did not understand why Delta (and not customs or immigration) was handling it. She told me it was my responsibility as a traveler to investigate restrictions on international travel and respect them, and that Delta had no obligation to honor my ticket. I would not be able to check in, receive my ticket or fly. I told her that with all due respect, I had never heard of such a thing and asked to have her check. She called over another Delta employee. She told her, "She's an American citizen and has a one-way ticket to Guatemala". The other woman made grimacing face and told me I couldn't travel one-way to a foreign country. I asked her what my options were. She said that I could ask at another check-in desk, where everyone flying to Guatemala was checking in (finally, they told me).

I went and wait in line at the other desk, where they checked me in and printed my boarding pass with no further questions. I've checked Delta's information about travel requirements to Guatemala and it says: "Visitors not holding return/onward tickets could be refused entry." Could be refused? This is the most vaguely worded policy I've every seen and clearly not consistently enforced. I cannot believe that employee whim determines whether I can board a plane or not.

Three months ago, we reserved seats in row 29 A, B and C on Delta for the 3:15pm flight from JFK to SFO. We arrived at the airport 6 hours in advance at approximately 9am. We checked in with the agent to our reserved 3:15pm flight and received boarding tickets with our reserved seats. We went through security and went to the front desk of the 10:15am flight to see if we could leave earlier. They said we would have to pay an extra $150, if we wanted to switch. We decided to just wait.

After waiting for 5 hours, we tried to board the 3:15 flight. When our tickets were scanned, we stopped by Delta agent Tinisha H and she yelled at us to step aside without any explanation. After I asked them several times why we could not get on, she informed us that there was no room on the plane, that we did not check in and that she had given away our seats and that we would have to wait to hope to be booked on a later flight after 5pm. We told her that we checked in six hours ago and I have the tickets printed by the agent as proof and that we confirmed our seats several times.

In violation of Rule 245 of Delta's Contract of Carriage and 14 CFR 250, there was no announcement about overbooking, Delta agents did not check if we were there as we had just been sitting at the gate for the 3:15 flight for almost 5 hours. They did not request volunteers to be bumped, they did not inform us of our rights and they refused to provide any compensation for being involuntarily bumped to the post 5pm flight. That is, even if the law says they are required to provide a 400% cash or check compensation, with a maximum of $1,300, since the next flight was more than 2 hours after the original flight. Tinisha said she had to call her supervisor, but instead, she detained us while she was chatting with her friend.

When supervisor Amina A. arrived, Tinisha changed her story, she said that we had checked in but that we canceled our reservation on the 3:15pm flight and decided also not to pay for the 10:15am flight. She became angry when she pointed out that her story did not make sense as no one would ever cancel a flight and decide to switch to another one. Tinisha said that the only resolution was to try to put us on the next flight which was after 5pm. She again refused to provide any compensation, though it is required by law.Despite the fact that Tinisha claimed there were no more seats on the flight, Amina A. found three seats. Our seats were now changed from the middle of the plane, row 29 A, B, C, to the last row 44 D, E,F. Row 44 turned out to be substantially worse, because the seats do not recline, and included a potentially hazardous broken television set with wires exposed. There were also water leaks inside the cabin. They said there was no more room for our hand carry bags so we would have to check-in our bags.

Meanwhile, one of the Delta agents, who I think is Tinisha, called the police. At this point, Amina lied to the police and told them that we had changed our flight to the 10:15 flight, but we were late to arrive at the airport and missed our 10:15 flight, they said that we were now trying to force our way tp the 3:15 flight. We told one of the policemen, James with badge number **, our story. He told us that this is something that had happened to him before and that we should get on board and write a letter to Delta when we get home. We agreed, thanked him and prepared again to get board.

At this point, we were stopped again. This time, the Delta agents announced that we could not get on at all. One of the Delta agents, who I think is Tinisha again, told the pilot not to allow us on board. Amina accused us of potentially being a threat to flight attendants. I pointed out this was completely ridiculous since we were just upset that Delta gave our reserved seats to the people who did not have reservations. Flight attendants are completely unrelated.

At any rate, we were not threatening anyone or we would have been arrested by the police rather than having the police help us. The only threats were coming from Amina and Tinisha who were going out of their way to prevent us from boarding. Policeman James then went on-board to talk to the pilot who decided to let us board.

On Sept 6, I paid $80 for Economy Comfort. The service is not what was advertised. Delta says that the seat has "added legroom." The seat has less legroom than a traditional economy ticket. I bought Economy Comfort as I have a bad knee and need to stretch out my leg. But the middle two seats in the center row do not have legroom at all (not even enough to stow carry ons). That's because the middle seat's legroom is blocked by the housing for the electronics of the seat in front. This flight was also sold out, so I couldn't move to a better seat (although, I did accommodate the passenger behind me so he could sit with his wife, but I had the same center seat issue). I am asking for a full refund of the $80 as Delta's terms of the offer for Economy Comfort were not met and they did not place any notice that certain seats may be legroom restricted. I have disputed the charge with my bank under the terms of service advertised not delivered. I would prefer that Delta just refund the $80 and show some good faith in business judgment.

I booked two flights for my sister and myself to fly from JFK to Seattle on 19 Aug 11, returning to JFK on 27 Aug 11. The return flight was cancelled due to the hurricane in New York and Delta told us that we could not get a flight back to JFK until 01 Sept 11. We then booked a flight from Seattle to Atlanta to West Palm Beach leaving on 28 Aug 11. The cruise we were on arrived in Seattle on 27 Aug 11 so we had to stay in a hotel for one night and leave the next morning.

Delta charged me a total of $302.40 to rebook this flight because I was not flying back to JFK, which was the original destination. I explained that I had to get back to work because I live in Florida. I was only flying back to JFK to accompany my sister back to New York and I am flying home on 29 Aug 11 with another airlines (JetBlue). My flight was also cancelled by JetBlue; however, they refunded me.

When I tried to explain to Delta that I could not afford to stay in Seattle for an additional five days and pay for a hotel just to fly back to JFK, I was told that there was nothing they could do. They suggested per phone conversation that I contact customer service. I did contact them and they confirmed the fact that I had to pay for the re-booking fee to fly to Florida. My sister came back to Florida with me and had to pay for a one-way ticket back to New York. I believe that Delta is unfair concerning this situation.

On 8-25-2011, we checked in at MSP airport, ready to board for our flight to Atlanta then onto Barcelona. While waiting, we noticed that they moved our flight ahead for 1 hour. This would cause us to miss our connecting flight. Customer service was helpful to find us another flight. They put us on a flight to Atlanta to Madrid then to Barcelona. The airline we were put on in Madrid was Air Europa. We looked for our bags in Madrid and Barcelona. They were not there.

This would have been fine if everything went according to plan. We had a 41/2 hour layover in Madrid. The plane was to leave at 1:50. They did not start boarding until about 2:15. They finished about 2:45. After everyone was aboard, the crew announced that they were looking for 5 bags and it would be just a few minutes. We sat there for over one hour. The crew did not offer anything to drink during the waiting hour or in-flight. This caused us to miss the cruise ship that we were to take. It was leaving the port at 5 pm.

Our luggage was not on board. We were in Barcelonia airport and could not find anyone that spoke English. We were stranded in a foreign county and had no idea what to do. This was beyond stress and disappointment. We did eventually find someone to help us. We stayed in a hotel for three nights and then came home. If we would have known then what we know now this might have worked differently. Saying I'm sorry does not make things right. We did not find our bags until we were home.

Is this how you and your company reward the clients that had been stranded at the airport for a problem that was not ours? We were told by your employees at the airport that the flight was canceled not because of bad weather in Atlanta but due to mechanical problems with the aircraft. Perhaps you have to get the stories together and take responsibility for the actions of your company and even if you blame Pinnacle for this problem, when I purchased my tickets through your company, the ticket said Pinnacle is operated by Delta and no one else.

You nor your company can't give me back the day that I wasted and the agony of not knowing if my mother could recognize me or not.

You can be rest assured Mr. Kane that it will be a very, very long time, if ever, that I will use your company's service again. This $100.00 dollar voucher is more of an insult than an apology.

Since I will not be using your company again, a voucher would go unused by myself and as I would not recommend your company after this terrible service and ordeal. I would not feel that any person that this voucher was given to would not have the same poor service. As such, I would appreciate a check for the amount of the voucher be sent to me so that it will at least be used.

IRIS

I purchased a round-trip ticket (SFO-TPA) from Delta Airlines online. I saw the best rate on their website and opted for it because it says "First On. First Off. Free Checked Bags. Upgrade your flight to enjoy the perks of first/business class."

The information on their website says that I will have free checked bags. When I received the confirmation email of the purchase, it says I have to pay 25 dollars for the first checked bag. This is different from what they have posted on their website.

If the first checked bag is free only to those who are on business class, they should have removed this from the purchase ticket page. This is misleading! Now, I called them up immediately and told them my complaint. They said yes, I have to pay for the baggage. I have the option to cancel it without charge but the amount will be refunded within 5-7 business days.

Both my wife and I were involuntarily denied boarding of flight DL8573 from DTW to CDG on Friday, August 19, 2011. When this denial occurred, we were not informed of any of our rights according to 14CFR 250 in the Code of Federal Regulations. Specifically, Delta did not inform us of the fact that they were required to pay $1,300 to each of us due to the involuntarily denied boarding. The law also requires this payment to be made within 24 hours of the denied boarding. Yet a full 2 weeks after this denial occurred, we are still currently fighting for the compensation due to us. Delta has been purposely deceitful throughout this process, repeatedly denying responsibility and shuffling us between agents in an effort to skirt the issue.

I need some sort of compensation for the inconvenience and stress I encountered that night. I am still very upset on what happened on the 25th of August. I got on flight Dl0659 from JFK to BUF. I was on the aircraft when we were all told that there was something wrong with the aircraft. We had to return back to the terminal. Yes, it was all for our safety, but it cost me a lot. I missed my bus from BUF to Person Airport (YYZ) and had to pay a total of $45.00 for a complete new ticket because my ticket was non-refundable, non-exchangeable.

Finally, I got to YYZ airport but due to the delay, I missed my connection from YYZ to POS. That was no fault of the airline, so I had to pay for a different airfare and change fee of $360.00 US and then a hotel room at Holiday Inn for $129.00 CAD. Look what my night turned out into. It cost me more than my round trip ticket on Delta. I used all my spending money of $534.00 for it. I don't think that's fair. As a single mother of 2 kids, there is no way I could even pay for my stay in Trinidad. I had to end up staying with my family and friends.

I am returning back on the 29th, and I hope something can work out so I can be a happy traveler on Delta and this is my first time traveling with Delta. I can be reached anytime or u can contact me on ** or **. Thank you and I am looking forward to hearing from you.

I am a SkyMiles member for ten years. I recently flew from Charlotte to Atlanta. I paid $60 to check-in 2 bags. When I picked up my luggage, there was an advertisement on each of them. It's called a 'Delta Bag Tags', which is a promotion offered to Atlanta Braves. If I am going to pay $30 per bag, the last thing I want to do is have an advertisement placed on it. More to the point, if Delta is going to advertise directly on my luggage, it should be free to check-in a bag. It's disgusting that this airline, which got me to Atlanta 30 minutes late, rubs in my face the fact they charge exorbitant baggage fees. And will just force me to remove advertisement tags, which they tied around the handles of my bags.

I would like to let you know about unprofessional behavior of Delta officials in Seattle airport, on August 14, 20011, while handling (or not handling) a situation related to a 12-year-old kid, my daughter. Here is what happened.

My daughter, C. T, DOB August 3, 1998, has arrived in Seattle from Lisbon (through Amsterdam) with the flight DL 0223. We paid for unaccompanied minor service. No one met my daughter when she exited a plane upon her arrival in Seattle. She went herself (along with the crowd) to the passport control and the customs. She passed the passport control. No one asked a question why she is alone and where her parents are.

As that was her first flight alone, without parents, she was very afraid to get into this situation and was basically in a panic attack. She managed to get through only because she was calling me every 3 minutes and I was giving her instructions on what to do next.

At the same time, I and my wife were trying to get a gate pass or organize some help for her through the Delta officials in the ticketing department of Seattle's airport. Mr. Jess K. (he refused to provide his last name) presented himself as a highest manager available at the moment. During 35 minutes (from 4:20PM to 4:55PM), he behaved with us as if nothing abnormal happened. Initially, he sent us twice to the arrival waiting area on the first floor.

With numerous calls from my daughter, after my multiple attempts to explain to him that something is going wrong and my daughter needs assistance, he ordered us to wait and disappeared for 10 minutes. Then he appeared and disappeared for another 10 minutes two more times. There was no word of apologies from him and there were no attempt to provide us with meaningful and helpful information. He didn't even ask us for the name of our daughter.

I tried to tell him multiple times that I do have a phone conversation with my daughter and can provide with the info on how she looks like and where she is, but he didn't take that info. When after 35 minutes I asked for a written information about his name and position, he first requested the same information from me (?). After I wrote my name, address, and phone, he gave us his name as "Jess K.". My daughter eventually exited with the help of an agent that found her when she was looking for her luggage.

Summarizing, the customer experience demonstrated by the "highest" available Delta official in Seattle airport was very frustrating and unhelpful. I would expect, especially when the issue is concerning an underage child, Delta officials to be more responsive and helpful. I used to fly with Delta before, and that was a turning point when I chose them for my kid to fly. From now on, I won't fly Delta again as only I have a choice.

My 18 years old son tried to fly on Delta Airlines from Detroit to JFK to Nice, France. The departure in Detroit was delayed by weather and the plane, with its passengers, sat on the runway for five hours. I thought there was a limit to how long the airlines could keep the passengers in a grounded plane. Once in New York, he had missed his connection to Nice. The airlines told him that he was too young for them to get him a hotel room and sent him to a youth hostel. The youth hostel was full and sent him back to the terminal where he spent the next 24 hours sleeping on the floor or on a chair, hoping he would not get mugged. What's with that? They will find places for adults but kids are left on their own? In addition, he got two food vouchers. One for only $6, not nearly enough for 24 hours in the terminal. This was simply outrageous and even though our family is based in Detroit and travel often, we will go out of our way to avoid using Delta whenever possible.

I recently came back from Brussels with my two children. I was supposed to come back on June 28, and flight 81 was leaving at 10:30 that morning. It took me three days to come home! My flight was canceled because lightning hit the plane. I can understand that problem, but what happened next was not completely unacceptable. My children and I waited for six hours in line to change our ticket for the next day. We were about 100 people waiting in the lane, and three people were helping. After waiting for six hours, they made me go to another register where I waited for two hours for a taxi and hotel voucher.

After driving one hour and a half to get to my hotel, we went to eat and sleep (I had to pay for our own food). Then the next day a taxi came to pick us up at 4:00 in the morning to get to a flight to Amsterdam, on KLM at 6:00. We got to the airport. We waited in line where they told us that our flight was cancelled again. I had to wait for two hours from 5:00 AM to 7:00 AM to talk to a Kim, the person to change my ticket. After waited one hour in line, I talked to a man who found me a ticket for Brussels to New York at around 1:00 PM. I waited for another three hours and plus one hour in line to get to talk to someone at ticketing. I talked to a very nice lady who told me that my name is not on the flight, and there is no room for us in that plane.

At that point, I had sleep for five hours. I waited about 12 hours in total and had my two young children with me. No one at Delta tried to help me or even apologized to me. I was treated like a piece of dead meat. I went back to the man at KLM, who helped me after one hour of waiting again, where he told me that he did not understand what happened. He then found me a ticket to go back home through Air Canada, and assured me that I will not have to go through custom, or get my bag when I get to Toronto. So, for the fourth time I waited about one hour to get to the ticketing, where the man tells me that not only I need to go through custom, I also need to get my bag with only one hour layover. I know the airport in Toronto, and I also knew that one hour was not enough to go through custom, and get my bag.

So, I went back to the KLM man who told me that there is no flight for that day; I would have to wait the next day for a flight home, but he could not pay for a hotel for us because he said we did enough already! So, at that point I could not even speak anymore. I was crying so much. I did not have a lot of money, and I could not make my children sleep on the floor at the airport. I had to call my 76-year old Dad, who live about two hours of Brussels (in Lille France), and asked him to come pick me up because they told me that I could fly the next day through Charles de Gaulle (flight delta 8817), but he refused to pay for a train for me to come home. The next day, I went to CDG; I waited in line again, and finally got a flight to go home.

I have been flying with Delta for 20 years. The reason why I fly with you is that I feel secured; that if any problem happens, it will be OK, and you will take care of us. I waited about 15 hours in line; it cost me about 200 Euros in food and gas, and it took me three days to go home. I did receive a letter from Delta telling me how sorry you were, and you are giving me 10,000 miles. This is not enough. I feel that I deserve more; I was treated with no respect, and no one helped me or my children. I was called the problem lady. It took me a long time to write this letter; it is only because I could not see myself going through this nightmare again. I am hoping that whoever you are, you will make it right for the three of us, or I am not sure I will ever fly with your company again. Thank you for taking the time and hope to hear from someone soon.

Delta is a very unethical airline. My 8-year old daughter and I were flying to Cincinnati, Ohio (12:45 PM flight) on August 8, 2011. We had no luggage to check; we checked in at the kiosk, and got our boarding pass at 11:40 PM. We proceeded through security and arrived at our gate S2, at 12:32 PM. When we got there, the gate was closed. Not one Delta employee was there. I asked at the gate next to the one we are supposed to depart from what was going on. I thought there was a gate change, but by the time I talked to a Delta employee it was 12:39 PM, I was told that doors are close ten minutes before departure time. It was a lie; we arrived thirteen minutes before time, and the doors were closed.

I came to find out they had overbooked. We saw one woman coming out from the closed doors, who could not be seated due to the flight being full. They basically screwed us; shut the door, so we would not be compensated. They made it look like we were late. This airline is despicable. Their actions are unethical, and I assume as illegal. The attitudes of the employees were, "we don't care", and "we can put you on a plane tomorrow". No hotel, voucher and compensation of any kind for stealing our seats. I will never fly Delta again, and I will tear up my AMX Delta Skymiles card.

I paid for airline tickets (2) on 06/08/11. While vacationing, the news gave information about the FAA charging these tickets with a tax that needs to be refunded back to us, the customer, for both round trip tickets. I'm filing this complaint just in case we ever see this refund. Paid $1060.00 using a VISA.

FYI, Delta Airlines suck! They told me to go find my own wheelchair in Augusta and never had a wheelchair ready for me in Nashville or Atlanta after we requested one multiple times. They are horrible, horrible people.

This is the experience of an injured soldier returning home from Afghanistan taken from Facebook. Thanks a lot Delta! I will not be using your airline in the future.

I bought a ticket to Ecuador from Newark to Guayaquil. On the trip to Atlanta, we had a small fall behind to get to take the connection flight. We had a delay of 1-1/2 hour careless staff. They did not offered apologies, water, or any kind of excuse to the passenger to feel less frustrated. I thought that was just that day or time, I just thought this is "normal" in all aspects of Delta services. But on the way back, the same flight attendants were not used to problems or issues and do not care about one more complaint.

I made a reservation to travel from Seattle to Pensacola by way of Atlanta for a 13-year-old & a 16-year-old. I made the reservations online and had to put in their birth dates. No alerts came up on the Delta website; no pop-ups about unaccompanied minors; and no sign that I needed to do anything else. So I wait for a week and about five days before the flight, I called Delta to confirm the information and ask if there is anything special I need to do. I spoke to a Delta representative and informed me that it would cost me $100 each way for the 13-year-old. Great! Now I'm having to pay an extra $200 that I hadn't planned for an attendant to walk the kids to and from a holding area during their layover in Atlanta. The phone representative didn't even apologize for the hidden costs or explain why the website didn't trigger the information when I put in the birth dates. Now here's the best part: The phone representative then made a point of reading through all the flight information and confirmed flight numbers and times. I asked if there was anything else I needed to do, and he told me that we were good to go.

So on Monday, early afternoon, I showed up at Seatac Airport with the kids. While trying to check in, the representative informed me that she could not allow my daughter on the flight I'd booked as the flight out of Atlanta was the last flight of the day, and Delta does not allow unaccompanied minors on last flights of the day! Really?! If they don't allow it, then why doesn't the website prevent me from making the reservation? Why don't the representative that I called not tell me?! REALLY?!

The only flight the representative can book the kids on is the NEXT MORNING AT 6:20 AM! We have to be at the airport absolutely NO LATER THAN 5 AM! We live an hour and a half away! I would have to get the kids up at 3 am if we went back home. The timing and the hours of extra travel back and forth was too much! I felt that I had no choice but to book a hotel in Seatac. With the cost of food, hotel and parking, another $250, I had not planned on spending! Thanks Delta!!

And finally! The very nice Delta representative, who told me that the kids weren't allowed on the flight they were booked on, apologized and suggested I write a complaint on the Delta website. Wow. From what I've read online, it will be a cold day in hell before they respond. Delta was a nightmare from start to finish.

On July 3, 2011, I took the 7 am flight from Las Vegas to JFK, flight DL126. Once I arrived at the airport, I was told that my luggage was 7lbs. overweight.

This seemed very odd since my luggage was only 42lbs leaving New York and the only addition was a couple of souvenirs. The customer service representative told me to take some items out of my bag and put them on the scale to see what was making my luggage overweight, to which I complied. The souvenirs only weighed 1lb, therefore, I had to take out additional items until it equaled the extra 7lbs.

Again, I'm not sure why my luggage was overweight since I left and came with the same items. I proceeded to remove my souvenirs, jewelry and toiletries. The rep looked over the items that I removed, put my luggage back on the scale, saw it was under 50lbs and I was cleared to go. After all of these, I went to a gift shop and purchased a bag for $16 to carry my items onto the plane.

Throughout all of these, the rep never told me that my souvenirs or toiletries were not allowed as a carry on. Once at security, this led me to being searched and having to go back to departures. At departures, I spoke with another rep/supervisor who stated that I had to check an additional bag since security sent me back. I explained to her that the woman at customer service never stated that I could not take these items on the plane, which she cleared for me to remove from my bag. The supervisors replied that they service over 10,000 people a day and can not give instructions to each one.

I was appalled by her response since each customer should be treated as if they are your only customer to have great service. I eventually had to pay an additional $35 for the second bag. If I was informed by the rep that my items could not board the plane, I would have taken other items out of my bag such as shoes and clothes and I would saved myself $35 and a security search.

Fast forward to arriving at home and unpacking, all of my souvenirs were broken. So, on top of paying an additional $35 to check my bag, everything in the bag had to be tossed into the trash. In addition, the airplane seats did not recline, the cabin TV was very dusty and the magazine holder had gum stuck to it.

This was by far my worst airline experience ever and I will not be flying Delta for a very long time if ever again.

The things Delta did that ** up our vacation for the last 10 days are too numerous to mention in this way too small space. But one really stands out. My husband and I were traveling with my 84-year old dad to his reunion of remaining WWII sailors that served aboard the USS North Carolina battleship (Wilmington, NC). My dad is obviously a senior citizen, but not frail, doddering, or demented. My dad is proud of his military service, which he should be--he showed this pride by wearing his "WWII USS N.C. crew member" cap while traveling home. (This cap is dark blue, but has the gold "scrambled eggs" on the bill).

Upon deplaning in Denver, a rude smart ** decided to make fun of this veteran by saying, "Take it easy, admiral!" It was just loud enough for me and my husband to hear, but thank heaven, not dad (his hearing aids had gone dead mid-flight). If we hadn't been traveling with Delta nitwits all afternoon and evening (and you can imagine what that means), I would've thrown a fit right then, but was already so tired and upset that I would have probably made things worse.

Beware, Delta's policy these days seems to be that it's A-OK and just great to ridicule our military and especially older vets! You know, those brave folks who were willing to give their lives to ensure Delta ** still have the freedom to make asinine remarks. (In dad's case, he volunteered at the age of 17!)

I cannot find a Personal Injury lawyer to take my case due to an injury that took place in 1987. They feel that it would take too much time and it would be hard to prove. I got injured in April 16, 2009 on a Delta Airlines flying from Orlando, FL to Portland OR. The steward smashed my foot with the beverage cart that damaged the nerves on the bottom of my right foot and I have not been able to wear a shoe since then. I have been walking with a boot.

My time is running out and it's not like I haven't tried because I have. The first lawyer I hired, he took my case, had it for 7 to 8 months. When it first happened, I contacted Delta Airlines, got a case number then my lawyer advised me not to contact Delta Airlines anymore since he would take care of it. Well, he didn't. He never called them and sent my file back to me. I must have contacted over 20 something lawyers. I hope there is someone out there who can help me.

In view of the emergency in Japan, we have been trying to get a refund on our tickets. Other airlines are refunding all ticket classes and Delta is trying to charge us $250 to even change our plans. The State Dept. has issued a no travel order for tourism as well. They are, in essence, ripping off the public due to a situation we have no control over. So I'm either losing $4000 or the cost of ticket changes of $1000.

My 1-year-old baby and I were scheduled to board Delta Flight 6350 at 7:10 PM from Minneapolis to Toronto. The flight was delayed several hours until it was finally cancelled around 9:00 PM. I waited at the airport until 10:00 PM. I expressed to the gate agents that my baby was out of food and out of diapers and she was getting a cold. The gate agents showed absolutely no regard and actually ignored my concerns completely. My flight was rescheduled for the next morning at 6:35 AM, but it was delayed by 2 hours again.

My child caught a fever the next day, I also spent about $180 out of pocket for a hotel, cab and food. I submitted a complaint form to Delta over 1 month ago and never received a response.

I wrote the following to Delta, complaining about the extremely rude Delta employee who was working at the A12 gate desk in Atlanta on 11 Dec 10 around 17:00 hours for the flight ATL to BWI. After traveling from Stuttgart, Germany to ATL, I needed to catch my connection flight to BWI. The gate information changed last minute during my layover and I had to rush from one end of the Concorde A to the other end.

When I arrived to the new gate, there were several flights information posted regarding several different flights. Since it was close to the boarding time, I approached the desk and the man who was working for Delta to ask if I was at the right gate. He impatiently and rudely barked at me that I was at the right gate. While I proceeded to put my boarding pass in my bag, he loudly ordered me to sit down.

Finally, he started accepting passengers to board the plane. He was calling on zone one and two and I looked at my boarding pass which I was given in Stuttgart to locate my zone information. It was blank due to a misprint. So, I proceeded to the gate, to board the plane. He stopped me and based on my seat number, he yelled at me and told me that I was zone four in front of all the other passengers, like I was too stupid to know or read. He also ordered me to go back and wait for my turn.

At this point, the board was announcing for zone three passengers. A black elderly lady who had a zone three pass approached the gate. He yelled at her and told her that it was not her turn yet. Within three seconds, a white lady approached him with a zone three pass, and he let her go through. I waited to be the last person to board the plane. Then, I approached him and asked him if it was okay for me to board the plane now--if would he permit me to do so. He angrily tore my boarding pass and threw it at me instead of handing it to me as a whole.

I am a 48-year old woman who works as a senior systems engineer with a master's degree. I have traveled around the world (26 countries, hundreds of cities) with all kinds of different airlines and I have never been treated so poorly in my entire life. Where does Delta find these scumbags as employees? This was my second Delta experience after the crash landing experience I had about 15 years ago. It took me 15 years to get the courage to book a flight with Delta again.

I resent the fact that Delta employees find the courage to ridicule respectable passengers, ridicule me three times within the 20 minutes I was in contact. In addition, the flight was about 15% full. There were about 15 passengers left to board the plane. He absolutely had no reason to mistreat some of the passengers as he did. Unfortunately, I was not able to read this man's name plate which was deliberately tarnished. The flight attendants did not know his name either.

I asked Delta to figure out who this white man in his late 20's or perhaps early 30's with short hair based on the information I provided to them. I wanted his name and I wanted to know what kind of disciplinary action Delta will be taking. Neither Delta, nor any other airlines, need an employee like this person who lacks the professionalism required for their customer service, rudely barking orders at their passengers who pay for their salaries.

And this was not all. In my flight from Stuttgart to Atlanta, one of the passengers opened up the overhead compartment and dropped a 20-pound bag on my head and shoulder. When I told the flight attendants, one showed up with a thorn scrap paper to write down the notes about the incident. The guy denied the whole thing and they let it be. I suffered the symptoms of a minor concussion the following 48 hours. My neck and shoulder still hurts after a whole month. I could not believe how unprofessional the Delta flight attendants were!

It has been three weeks since I wrote to Delta and no response! I guess I should not expect any acknowledgement from Delta after reading all the other numerous complaints at this web site! I will never fly Delta again, even if it was the only airline left on the planet.

My sister was about to fly from JFK NY to El. Venizelos in Athens on the 5th of January 2011. She gave her baggage for check in ( just one bag) and then moved on to the gate. When she reached the gate, they told her that she couldn't pass because she had not checked her baggage in and asked her to go and look at the problem as quickly as possible as the plane was about to leave.

She went to the employees and explained the problem to them. They realized that the employee at the baggage check in had not given her a baggage tag number, but they told her (after they discussed the matter briefly, not with my sister but the two employees) that it was okay, she could proceed to the gate. My sister asked them if it was really okay and expressed her worries about her baggage having not been checked in and in fact she told them she was afraid that her baggage couldn't get to Athens.The employees assured her that there was no problem so she went to the gate. She didn't have any problem with her boarding pass and got to the plane.

On landing she waited to pick up her bag, but unfortunately there was no bag. You can imagine how she felt. In fact she almost had a nervous break down because they had assured her that everything was okay, and now nothing was okay! She went to the lost baggage office, opened a file, and started looking for her bag, which can you imagine, was left untagged somewhere, who knows where.

We now are on the phone everyday speaking with the employees in El. Venizelos trying to find out where the bag could be. Of course, we have given a detailed description of the bag and the contents and luckily there is a tag of her trip to New York in the bag. There are also objects with her full name on so if they locate it, maybe they will be helped by the information.

Delta obviously does not care about its customers and actually went out of their way to screw me and many other travelers. No amenities/Vouchers were offered and I will definitely not be flying Delta airlines ever again. I made many attempts to contact Delta via phone, and no one was available to take a call or put you on hold. I drove myself to my nearest airport and I checked one day before my scheduled flight assuming it would be cancelled, and the agents at SRQ looked at me like I was crazy. I was told if my flight was cancelled I would be reimbursed. The following morning, I was shocked to learn that my flight had not yet been cancelled due to the weather conditions up north. When I was told that the flight is was still on track, I said "hmm, that's interesting since EWR has been shut down since last night". The guy behind the counter told me to think positive. I informed him that I'd hate to be stuck in Atlanta, and his response "that's not positive." Sure enough, as soon as we landed in Atlanta, I found out my flight was cancelled. Delta purposely waited until flights made it to layover airports and then suddenly released news about obvious cancellations. Completely unacceptable and unprofessional, never mind being inconsiderate.

It was 9 hours before I was able to get a seat on a flight back to Florida with no voucher, no refund, no meals, nothing. No future flight to Newark. I will make sure to go out of my way to fly on any other airline possible in the future. Unless, of course, you make right with your customers who have been flying delta their whole lives. I'm not making an unreasonable request. I expect delta to reimburse me for this flight.

There are plenty of media outlets and social media sites and blogs who would love to hear my personal story. Particularly the part about your unprofessional employees in SRQ. Whether they were clueless or pathetic, either way it looks bad for Delta. I hope you make the right choice and make an attempt to rectify this situation. Just to be sure you do, I've send this message to at least one media outlet. Failure to take positive action will ensure this message goes viral around the world.

I was on a flight from Pensacola to Cincinnati on December 29, 2010. When I arrived in Atlanta at Gate 8, my carry-on luggage was in the overhead bin of the plane. I became separated from my carry-on, as I had taken a bag identical to mine. Just before boarding for Cincinnati, I discovered the problem. I asked the Delta attendance what to do. She was clearly irritated, didn't even look up at me, and wouldn't talk to me until after everyone had boarded the flight. She said they would send my bag to me so I boarded the plane.

My bag was found in the lost-and-found department at the Atlanta Airport, and was flown to Cincinnati via U.S. Air. I picked my bag up and discovered that my jewelry case was gone and a cell phone charger. My diamond wedding ring bought in 1986, two diamond rings, and some costume jewelry were gone - about $9,000 in jewelry. CVG airport security told me that Atlanta Police had to take the report. After five days of repeated calling, Atlanta PD told me that it was Cincinnati's responsibility. No one seems to want to take the report, and getting in touch with Delta was extremely difficult. I tried to call Atlanta's lost-and-found department and made a report, but got no return calls. This is totally unacceptable. No one is even interested about this theft which is quite sizable.

My son is in active duty as an army soldier, currently returning for training at Fort Benning, GA. When he arrived at the Columbus airport, he and a large group of soldiers were informed that their luggage had not been placed on the flight as it was deemed "too large". They were told that the luggage would either be sent on a truck or the next flight.

By my best guess, most of these soldiers were carrying large army green duffle bags. Could we not give our troops better service than this? I think they should at least get a voucher for a discounted flight or at least an apology as these soldiers are much more limited in time and money to experience such inconveniences. It upsets me to know that they picked the soldiers' luggage to hold back.

My son, like many of these young soldiers, started back to Fort Benning very early this morning and are facing long training days some needing to sign in today. I think that Delta should be aware that post-holiday travel back to military posts may equate to more duffle bags. They should be prepared for their duty so our troops can prepare for their duty. We travel with Delta often, but I am not at all impressed with this treatment of our soldiers.

On my flight from PBI to ATL, prior to leaving the gate, while on the plane, a stewardess come by my row doing their pre-flight check. Without asking, the stewardess took the unopened laptop computer from my lap, rudely told me "Sir you cannot have this in your lap!" and placed it in the overhead bin, presumably with my luggage. When I got on my connecting flight in ATL, I realized that the laptop never made it in my luggage, and was most likely still on the other plane. I have filed all appropriate missing luggage forms with the Atlanta Airport as well as Delta.

In addition, I have called both locations but have never gotten a verbal confirmation of my reports or the location of my item. I want to make it extremely clear that this incident would never have happened if the flight attendant would have just asked me to remove the laptop from my lap instead of taking it from me without my permission. Because of your employee, I am missing my $1400 laptop (with over $4000 worth of professional graphics software installed).

I fly frequently with work (AECOM Technical Services Inc., a Fortune 500 Corporation) and I used to prefer Delta; however that is no longer the case. I feel personally violated at the actions of the flight attendant, not to mention the $5000 loss of my computer. I will never fly Delta again for personal use and have filed a service complaint with our company requesting that Delta be removed as a preferred airline provider. Unfortunately, the intent of this complaint is merely to provide a written record of my exceptionally negative experience because if the actions of the flight attendant in question are representative of the corporation as a whole, I have no faith that anything will be done to remedy or compensate me for this inconvenience that occurred solely as a result of a Delta employee's actions.

The information of the missing laptop is described below: Apple MacBook Pro 13-in, silver aluminum laptop computer in a silver or light gray computer sleeve made by Incase. Computer was left on Delta flight 1978 on Dec. 22, 2010 around 8:30 pm when it landed in Atlanta from West Palm Beach. Left in overhead bin above row 33e.

The losses are: $1,400 laptop; $4,000+ professional Adobe Graphics Software Suite; $30 laptop case; and priceless pictures, music, and files.

I flew from Delhi to Paris on an Air France Flight on December 20 and this was a Delta Partner Airline. My bags were supposed to be checked from Paris to Atlanta and then on to Cincinnati. My bags never arrived in Paris. When I arrived in Cincinnati, I was given a file reference number and then Delta did not even answer my phone calls. It has been over 5 days and no sign or information about these bags. In the meantime, Delta wants me to continue my life without my belongings. I don't have any clothes. I have some office papers in the bags, which is giving me a lot of grief. I did not realize that these airlines can be so incompetent because I would have gladly sent my bags by Federal Express. Maybe Delta should consider just flying people and sending the bags by Federal Express or they should just go out of business altogether. If you cannot serve the consumers well, get out of business.

I booked a flight for my daughter to fly home to Los Angeles from Atlanta, where she's going to school. When she arrived at the airport, she was told she could not fly without paying a $100 unaccompanied minor fee because she's 14. When her aunt offered to pay, they said they could not accept payment at the counter, only over the phone.

I then called to pay the fee and the phone agent told me they could not accept payment over the phone, only at the local ticket counter. There were many attempts to get a supervisor at the airport to talk to me on the phone about accepting the payment, but they would not even talk to me. The phone representative, a supervisor, was telling me that the local agents had to take the payment at the ticket counter and the counter agents were telling my daughter and her aunt that it had to be paid over the phone.

As we were receiving conflicting information from both the phone and ticket counter agents, time slipped away and my daughter missed her flight. Consequently, she was booked on another flight, but then charged a change fee...all because of their own incompetence!

This is a many tiered complaint when dealing with Delta and their partners KLM and Air France.Long story short, after a overnight stay due to a missed flight caused by air France AND waiting for my baggage at the airport for over 5 hours, I flew the next day from Munich to Amsterdam with a connection of LAX with KLM (flight 601). Arriving in LAX, my baggage never arrived.

When it was finally delivered to me 5 days later, by bag had been thoroughly pillaged and they had stolen thousands from my bag including my mac book, my camera, and my other items. I was told by the agents from air France in Munich that my baggage had been pulled off the connecting flight that I had missed, and would be brought from terminal three within 40 minutes- one hour. Five plus hours later, they never arrived.

I was then instructed to return to same Air France desk the next morning to insure that my baggage had been loaded on the plane and marked for final destination, LAX.The next morning I did as I was instructed. I was assured that it was on the flight. As stated above, when I did arrive at LAX my baggage wasn't there. I then had to stand in line for over an hour to file a baggage claim. I was promised that I would be called that night with a file reference number, and a date for delivery of my luggage.

By this time, I had been in the same clothes for over 2 days. I was provided no allotment for toiletries or a change of clothes. Nor was it even offered. I was never called with a file reference number, nor delivery date. I had to call repeated times for this information. The days and dates given for my baggage came and went. There was no communication or apologies, just me having to call repeatedly.

Finally, five days later on Wednesday my bag was delivered. When I unzipped it, I was shocked. They had thoroughly gone through every pocket,compartment and article in my bag. Then looked as if they had just randomly thrown things back in the bag. Gone were my mac book, camera, memory cards, mementos from Paris, skin care and cosmetics, memory cards, memory card readers, skin care brush ( electronic), and three pairs of fake costume earrings that these fools must have thought were real!

I immediately called Delta baggage claim line. I was treated with rudeness and lack of caring. When I asked to speak to a customer service representative, she refers me to a website to find the information! I just had my laptop stolen, how does she think I could do that? I was also told that after 60days, maybe corporate would decide to compensate me for items their employees stole. I filed a complaint online with Delta, twice. They make it impossible to talk to a real person. I also UPS, my claim, as well as faxed it. I have heard nothing back from them. They do not list any alternate emails addresses or phone numbers to get into touch with them. How can a business run like this? It is not just the monetary loss, but all of my work and memories in the form of pictures etc, stolen. Also, the invasion of privacy and knowing that I am not safe flying in the skies. These employees are obviously not monitored and have no scruples.

That being said, someone that wanted to plant a bomb only need to contact someone in baggage, pay them money, and there you go! Also, as I research this on the internet, Delta has the most claims for stolen items, yet they still have the audacity to say they may pay me for items stolen. That I shouldn't pack such items in my checked baggage. My laptop had no power, and I had no charger, so it couldn't be carried on the plane. Yet, it shouldn't matter. If we are body scanning old women and children, then you should be able to monitor the employees handling our baggage. There has obviously been a big problem with this, and I am told they still do not have cameras in baggage areas. Install them!

We, the paying customer shouldn't have to suffer. So we pay their wages and still they are able to steal from us. I have also filed complaints with TSA, better business bureau, Airsafe.com, and I am searching for any other outlet available. I do not want anyone else to suffer my same fate. I also do not want it to be so easy for Delta to stand behind their bureaucracy and tell us maybe they are going to pay out claims where they are liable.Lastly, the customer service in regards to every aspect of my trip from the baggage, to reporting the atrocity, was all very substandard. I was treated rudely the entire time as if I had stolen the items. As if I was in the wrong, instead of Delta.

Additionally, every person I spoke to claimed that there were no supervisors to speak to. I was hung up on and not given any helpful information of who to contact further. This airline is horrendous in every aspect from customer service to thievery, yet they get away with acting as if the paying passenger was the criminal.

The flight was late. The crew was lying to us concerning the issue of delay. They made us run to catch the next flight in a huge airport with bad signalization. My baggage was lost.

Delta airlines cancelled our flight in Paris - CDG to PHL on Nov 29th - flight DL0197. They were very unprofessional in how they dealt with us. They delayed the flight twice until after 4:30. By that time the entire Delta staff had left. Since this was a shared flight with Air France the Air France people took care of us. They made us wait on several lines. It took about 2 hours to get a forced re-booking on the same flight the next day. They did not offer us any compensation, or inform us of our rights under European law.

They were supposed to supply with a special form to claim a 600 Euro fine. They did not. Even when asked for the form the next day, they did not. They were supposed to give us calling cards, so we could call and inform our family, we would not arrive on time. They did not. I spent my own money to call family. They did not offer any assistance or help beyond given us a smoky stinky hotel room outside of Paris.

So there was no where to go besides the lousy in house restaurant where we were not even given a choice of what to eat. I am trying to reach them but the number they gave me is constantly busy. I need to file my complaint form which you can download on line

http://www.apr.europa.eu/ If your flight is cancelled for mechanical difficulties Delta will not tell you your rights. Please go to this website where you can read about your rights under European law.

My wife sister had terminal cancer. She booked a flight to NY from Atlanta using frequent flier miles. Her sister passed away before the flight. When we went to cancel the flight and redeposit the miles, we were charged $150. We were told that in order not to be charged the fee, we would have to give Delta the original death certificate. Who could ask the husband for a death certificate for $150 refund. I told Delta that I'll give them the hospital name, a copy of the obituary, etc.

My father recently passed away and I called Delta to obtain a bereavement fare. I was told that no bereavement fares could be offered, due to the holidays. I was instead offered a regular coach fare and was told that the $20 per ticket booking fee would be waived. In order to obtain this benefit, I was asked to provide the Funeral Home telephone number/location and name of my father.

Much to my dismay, when reviewing my credit card statement a week later, I noticed two $20 charges had been billed to my credit card for my and my wife's tickets. When I called Delta Customer Service to inquire, they told me that there was no record of fees being waived. I explained that we had just attended my father's funeral and that this was unacceptable -- to which the representative replied, "I'm sorry to hear about your loss, but these fees are not refundable. If you have a problem, please contact us in writing."

I really should not have to waste my time and energy writing a letter to Delta that may or may not be answered. I feel this treatment in our time of grief is offensive and certainly must be reprimanded. I would even go so far to say that they make these "errors" on purpose to increase revenues. Surely, there must be something that can be done to stop this unacceptable business practice.

We were charged $40 in booking fees and denied a bereavement fare (due to holidays, allegedly) during a time of grief. I have contacted BBB in Atlanta. I would like to know if there are any class action lawsuits that may cover this.

I traveled to Minneapolis, Minnesota with my two children ages one and four on November 13, 2010. I traveled as usual with four large suitcases and two carry-on bags. I called prior to my departure on November 30 to inquire about the cost of an extra bag of checked luggage when I was told that I had to pay $55 per second piece. I had not paid this on my departure flight (these were two empty suitcases for Christmas purchases) which I could have easily left behind. Upon my arrival at the Minneapolis/St. Paul airport, I was told I was going to have to pay not only $110 for the two extra suitcases but an additional $150 as one was 60 lbs.

I understand the overweight costs; however, I tried to discuss the extra baggage situation with the ticket agents. And an older agent decided to interject into this conversation telling me, "You know the rules." In addition, the older agent asked if I had any baby items in the suitcases that I was checking. Well, I have a baby and one child with me so I would have to guess that I had baby items. How are these identified? I said no as I had no idea what she was talking about. She then continued to tell me that I was lucky on my departure and that the gate agent labeled my extra bags as containing baby items; therefore, I did not have to pay for these bags.

What is the difference? I did not pay on the departure and somehow, it is my fault. I ended up paying $260 to take my luggage back home with me. A supervisor did come out to see me and gave me two free drink tickets for my trouble. Are you kidding me? We were scheduled to fly out just after 1:00 PM but ended up with a late departure en-route to Atlanta and through to Barcelona.

We arrived late to Atlanta and many persons had close connections. I had asked the flight attendants if this is something that they could help with while an announcement was made. Everyone departed the plane with urgency and my connection was missed (mind you, the gate agent, when asked, told me to look at the screen and wait). My flight had closed and I proceeded to C6 to stand in line for almost two hours. I received $24 in food vouchers and was told to be at the gate for departure of the new flight I was assigned by 9:30 PM. Five and a half hours after my original connection, I waited with my kids until 11:30 PM and we still had not boarded the plane.

Finally, at midnight, we were allowed to board and waiting an additional two hours more or less for the flight to take off. The best part is that we were now headed for London Heathrow (not Barcelona). Again, due to the late take-off, I missed my connection with BA that was assigned to me in all of this mess. Upon arrival, I took the bus to BA where I went through screening, etc. only to be told that I had to go back to Delta to be re-ticketed again!

I loaded my kids up and went back on the bus to Delta, through screening and waiting in line again for another two hours. Two agents were actively working these counters while the rest of us stood for ages waiting to be placed on another flight. When I was finally at the front of the line, I was offered a flight that left in 30 minutes en-route to Schipol Amsterdam!

I asked what were my options. I was told that there was nothing until the following day in the early evening. I took this flight and again ran to the gate with my baby, toddler, stroller and two carry-on bags. I was then told that the flight was full and the carry-on bags would not be allowed. This flight departed late as well and again, I asked about connections.

Upon arrival to Amsterdam, I had 40 minutes to go from the arrival gate, through customs, security, be re-ticketed and get to my departure gate with two kids, stroller and carry-on bags. The woman at the arrival gate told me that I should have enough time but I should hurry. She proceeded to tell me that certainly I could try while I asked if there was a way to get help with this due to the time constraint.

I ran through the airport with my 4-year old crying because his shoe was untied. He had to go to the bathroom and he was tired! Of course, he was on this tour we were taking from one airport to the next. I had to manage all bags and tell him to keep moving. At re-ticketing, they told me to go to the gate with 15 minutes before take-off. We got to the gate and managed to get on the plane en-route to Barcelona.

We finally arrived just after midnight on December 2. We departed on November 30. My luggage, of course, was in limbo, receiving three pieces one day and the last that managed to travel to Paris two days late. This is hardly the issue but rather the lack of assistance, continued missed connections and waiting in line. It was hard for me, but imagine how hard it is on a 1-year old baby and my 4-year old son 40 hours later.

I have searched online for the area of Delta's website for "recovery," which I was told to contact. Does anyone know where that is? I am not sure what Delta will do for "recovery" but I hope it is fair. Alternatively, nothing will make me fly Delta again.

I have Platinum Delta Sky miles with AMEX card that "gives" a companion certificate annually as a benefit. This year I wanted to use that companion certificate to take my family out to Colorado to go skiing in February. I checked Delta on-line to purchase 4 tickets using FF sky miles and then tried to book 2 more tickets using the companion certificate. When I attempted to book the ticket I was told that the flight was not available in the Fare class requested. However, when I tried to book the ticket and "pay with miles" using the AMEX card and FF miles the flight was available.

Moral of the story is this - don't buy the AMEX Delta sky miles card if you think you'll be able to use the companion certificate as a benefit. To make matters worse - I called Delta to file a complaint and they told me it was due to AMEX terms. So, I called and emailed AMEX - they in turn told me the certificate was the property of Delta. So much for companies being accountable for the products they sell. Once I use all my FF miles with Delta I will move my business to American Airlines and never fly Delta again. I will also tear up my AMEX! Shame on you AMEX and Delta!

My wife and I booked a trip to Morocco from Seattle on Delta via a connection at JFK to Royal Air Maroc. Due to overcrowded conditions in the overhead bins due to Delta's charges for luggage, I was ordered by the stewardess to check my carry-on backpack (which would have fit in the overhead bin had there been room) at the aircraft door. She assured me it would be there for me in Casablanca. It was not. The Royal Air Maroc rep at the Casablanca Airport was aware the carry-on was missing and said he hoped it would be there tomorrow, and they would deliver it to me in Merrakesh. Since the bag contained my Blackberry, two prescription eyeglasses, hiking boots, rain gear and assorted essentials for a trek we were planning to M'goun Massif, I was relieved to hear that. However, no carry-on ever showed up in Morocco.

Royal Air Maroc's baggage rep at JFK told me that Delta frequently fails to transfer bags bound for Casablanca to Royal Air Maroc at JFK. He said that RAM never received the carry-on from Delta. My travel insurer (Travel Guard) does not cover eyeglasses or electronics (roughly 2/3 of my loss). They said that Delta moves lost items to a large warehouse in Atlanta, but would probably never even look. They said Delta would instead deny responsibility and claim by agreement the responsibility was on Royal Air Maroc, which never received the luggage. Sure enough, Delta has sent me a letter, despite repeated claims to them, that the responsibility lies with RAM. I spent $86 FedExing a claim to RAM, but I bet I will not hear from them either since they appear to speak only French and have denied responsibility the few times I have reached someone there by telephone, especially as their baggage man at JFK says Delta never got them the carry-on. I wrote my Congressman. Maybe his staff can get Delta to respond.

Moral: Do not trust Delta with your luggage on international flights. On the other hand, my travel insurer, Travel Guard, tried to be helpful. They actually called Delta for me (to no avail), paid for rental gear I had to obtain for the Morocco trek and did reasonably promptly pay for the portion of my loss they would cover.

It was an awful experience to meet the crew while boarding on Delta International. The story is that I need a pillow and the attendant Kathy did not bring to me but strongly throw to me couple meters away in the dark. It made me shock and seem personal attack intentionally.

That time, I was so mad and had complained to Jeffrey **, purser who serviced on DL 295 which depart from SEA-NRT on Nov.19th. I do not deserve to be treated that way by the rude attendant. And she didn't deny as Jeff told me. After that harassment, I did look up other passengers' comment on the blog. It's bad.

The purser had got my email, cellphone number and promised to let me know the result. I am waiting Delta to improve the training of professional skills for their crew.

When speaking with Delta airlines, only talk to supervisors and record the conversation. I had to cancel an expensive, international flight in 2009. In attempting to find correct eCredit information, I received inaccurate and conflicting information. When I was referred to corporate assistance to use the eCredit, I was challenged as to why I trusted phone representatives information, as the credit had expired. If the company doesn't trust it's own phone reps, I suggest you don't either. Delta/KLM is another corporation, which denies information to exploit the consumer. Avoid them! Loss of 800.

We were late to our flight and we are traveling with a 14-month-old child and they charged us like $150. I never had another airline charge us. I will never fly Delta from now on.

I have never taken the time to sit down and type a complaint letter to a company until now. I have worked as a customer service agent and understand that mistakes are made and human error occurs, but after having three bad experiences in a row all by Delta, I can no longer sit back and forget about it.

last June. I had purchased a ticket for my 14-year old son and paid the outrageous fee for the Unaccompanied Minor services, as I figured I would feel more at ease knowing a Delta "professional" would be assisting my son during his flight. Was I ever wrong!

It wasn't until my son returned home from his trip that I was informed he almost did not make his departure flight as Delta's gate agents forgot all about him! It wasn't until his aunt approached one of the gate agents and inquired about my son boarding the plane that they realized their mistake. They apologized numerous times and then rushed him on board. Now one would think that it ends here.Nope, it gets worse. I guess I would have thought that Delta, knowing they have an unaccompanied minor on board, would be a little more careful with someone else' s child. A child is however, a little more valuable than baggage. Not to mention the fact that I paid the ridiculous Unaccompanied Minor Fee!

When my son's flight finally arrived at his destination he was suppose to be escorted off of the aircraft by a Delta flight attendant. Did this happen?? No! My son was able to walk off of the plane unaccompanied and if I had not been the first person he saw standing at the gate, he would have been wandering around the airport alone looking for me. Having to fly by himself for the first time was stressful enough for him. What may have happened if I would not have been the first person waiting for him at the gate? Delta would have had a child wandering the airport alone!

Now, correct me if I am wrong, but let me remind you of Delta's Unaccompanied Minor Program Rules in regards to Departures and Gate Procedures as taken directly from Delta's website: Unaccompanied Minor - Departure gate procedures:Upon arrival at the gate, check-in with the gate agent for verification purposes.

Unaccompanied minor will board at the beginning of the boarding process. Really, the beginning of the boarding process?That's funny because he was actually the last person to board the aircraft!

Services line). Arrive at the gate prior to aircraft arrival.

A Delta representative will bring the child to the gate. Once again this never happened, but yet I dished out $100 for the "wonderful" Unaccompanied Minor Fee. Being a little aggravated, I contacted Delta's Customer Service center and inquired about the Unaccompanied Minor services as I figured I had paid for a service that never happened! When I was finally connected to a customer service agent, I was informed that unfortunately, there was nothing that could be done and the agent apologized for my experience with Delta being unsatisfactory. I kindly thanked the agent and left it at that.

for $40 and would then be bussed to Michigan. Really? Asking Delta passengers to pay out of their pockets for bus transportation because Delta is completely incompetent in assisting "their" customers. I had never heard of such a thing!

My husband is not as calm as I am and as soon as he arrived home he was on the computer typing a complaint to Delta expressing his immense dissatisfaction and demanding that something be done immediately. It worked. My husband received an apology letter from Delta along with a $150 voucher to use on his next Delta flight. Which now brings me to my third and final negative experience with Delta.

Easy right? Nope, not when dealing with Delta! I do take blame for what happened next as when verifying my address for my Visa card I accidentally provided my old address to the CS agent and was advised that I would have to call back in 24 hours to confirm my reservation and my address again. Not a problem. I made the mistake, I can wait and call Delta back.

So, 24 hours later, I call Delta back as instructed and confirm that my reservations were placed on my Visa and my MasterCard and confirm that my address is correct. Once again, huge mistakes made on behalf of Delta and their incompetent staff.

Mistake #1: I was informed the $150 voucher was actually used on my ticket and not my sons ticket as I had requested yesterday.

Mistake #2: The Visa card was charged $401.80 instead of $251.80! I had tried numerous times to explain to the CS agent that the $251.80 should have been charged to the Visa card and it was also to include the $150 voucher.

I then explained that the Master card was suppose to be charged the entire amount of $401.80 for MY ticket. After the CS agent had posted multiple transactions on each of my credit cards and then cancelled the transactions I was informed that my credit cards were on hold! No kidding..what do you expect? It came to the point where the agent was so confused she could not even explain herself anymore. I was at the point to where I could not longer listen to her nonsense and requested to speak to a supervisor.

I was finally connected to a Delta Customer Service Supervisor and asked to explain everything to her once again. After verifying my address a half a dozen times and explaining that all I need to have done is have my Visa card charged $251.80 and use the $150 voucher for my son's ticket. I then need to have my MasterCard charged $401.80, the total for my ticket. I don't know how much simpler I could have made things at this point!

cards. I was informed that absolutely no charges had been made to either one of the credit cards. The supervisor guaranteed nothing was ever charged on the Visa card and nothing was ever charged on the Master card. Not only did this supervisor apologize for the inconvenience, she stated she would honor the current ticket prices for both reservations and would also issue a $50 voucher to be used on my ticket when she personally contacts me Thursday morning.

Great! Sounds fair. No charges have been made on either of my credit cards and I would be receiving a $50 voucher to use for my flight as well. After an hour and a half on the phone with Delta, I accepted this and had calmed down to the point where I was again telling myself that mistakes happen.

After coming home from work that night I wanted to verify and confirm that no charges were actually ever made on my credit cards. I pull up my Visa account online and what's there? A completed transaction in the amount of $251.80. Now, I am irate as I was promised numerous times by a supervisor that not transactions were ever made! I then take a look at my MasterCard account online thinking there is no way this is happening. Yep, it happened. Another transaction went through in the amount of $251.80 on the MasterCard as well! I can't even understand how and why two transactions went through in the amounts of $251.80! What happened to the charge of $401.80 that was initially to be charged?

After seeing these transactions I again contacted Delta customer service for the third time and request immediately to speak to a supervisor as I was in no mood to explain the entire story again. The supervisor gets on the phone and asks me to explain what is going on. So, reluctantly I did.

I informed this supervisor that I was promised earlier this morning by another supervisor that no transactions would be going through on either on of my credit cards and that in fact 2 transactions did go through and have been charged to each credit card! Her response, "Well, you will have to wait until a refund can be issued by your bank before we can go any further. "Excuse me?" You are telling me that once again there is nothing you can do and that I am going to have to wait an additional 7-10 business days before being able to purchase my two tickets? Here I am thinking that after being informed.

A. everything was going smoothly but I that would have to call back in 24 hours due to an address error; and

B. Oops sorry, we completely screwed your reservations up and we have conveniently charged and cancelled your credit cards to the point that we will have to call you back in 3 days to re-do your reservations once again as we made a little mistake. And finally...

C. We are sorry, but you have to wait 7-10 business days until refunds are issued by your credit card company and we can then go ahead and try booking your flights for a third time!

Give me a break! This never should have happened in the first place! I understand that mistakes are made and certain situations can be confusing, but seriously, to have mistakes made not once, not twice, but three times for one simple call to Delta for assistance with reservations is absurd! And then Delta has the audacity to tell me that there is nothing that can be done and that I would have to wait for a refund before making the reservations again?

Why and how did all of this become my problem and how is any of this my fault? Why is Delta so incompetent? As stated previously, after this flight, and after all of the constant problems my son, my husband, and I have encountered with your company we will never be using Delta airlines again unless appropriate compensation is received from you.

I am expecting this to be cleared up as soon as possible and assured that this will never happen again. My family and I purchase at least 8-10 airline tickets a year and if nothing is done and compensation is not received, we will never again be using Delta again!

I purchased 6 first class tickets, "A" fare tickets on ****. It received 150% Delta qualifying miles. Delta claims they were a lower class fare and refuses to honor the fare booked on its site. I have a receipt that has the class of service listed as "A". Their web booking process produces fraudulent results which they will not honor. Loosing the 150% qualifying miles will cost thousands in buying first class tickets instead of being to get gratis upgrades.

Two weeks ago, I flew from Des Moines through Memphis to Fort Lauderdale. Upon arrival, my bag did not arrive. I was told it was left in Memphis and would be routed through Atlanta to Fort Lauderdale; then, it will be sent to my final destination in Key West later that day. I left assured that my bag had been located and I would be receiving it later that night. Without going into a lengthy discourse, Delta constantly reassured me that my bag was (1) already in Key West, (2) had been located and would be sent as soon as possible, (3) was out for delivery and I should be receiving it any minute. This went on for about three days before I gave up calling the 800 number and decided to try to enjoy what was left of my hard-earned vacation.

During that three days, I had been to the airport on at least two separate occasions and in one instance, spoke to a representative named Sandy who stated that she had someone on the phone who was looking at my bag and would have it expedited on the flight that evening. Delta also assured me that any expenses I incurred for having to replace items would be reimbursed to me at the airport.

Needless to say, I returned back to FLL with no bag and no one seeming to have a clue where it was. I was told I needed to submit my expenses to the airline and would receive reimbursement within 14 days. Today, I went to my local airport where they rudely questioned all my expenses and sneered at my itemized list of items in my bag (stating they would check it against the list when they found it). I don't have much hope for recovering the bag or the money and am frankly very frustrated with Delta for this poor customer service.

My mother (Dorothy *****) booked a flight to St. Louis on 11/12/2010. We got a ticket for a connecting flight that nobody would have been able to make. It was on the other side of the airport. We had to wait for the next flight. We were not given any food coupons or anything. They did not give us enough time to get off one plane before the connection left. feel very upset and feel that we were treated improperly.

I don't believe what Delta's tickets agents tell you. We were flying from Flint to Key West via Atlanta.

Both heading to and from, the Delta flights were late, which caused us to miss our connections. The gate agent got us to Miami and told us we could spend the night at their expense or rent a vehicle and drive 3 1/2 hours to Key West. We rented and made the drive. Returning, our jet could not get its engine started. Again, over an hour late, we missed our connection and was flown to Detroit and had to rent a car. Now Delta is refusing to reimburse the $560 for the two rental cars. Instead, they offer a $200 flight voucher. Who wants to fly with them again?

I few out of Charlotte, NC on November 4th (afternoon). Arriving at the airport, the flight had a 20-minute delay. I asked the desk if there was going to be a problem connecting with my next flight out of Atlanta. I was told there were only 60 people on the flight and they could make the time up in the air. Arrival in Atlanta was delayed on the runway approximately 20 minutes. I missed the connecting flight to Pittsburg. This was about 10 pm. I went to the customer service desk and was told I could not get a flight till 7:25 am. The people were rude. I asked them to put me on a flight back to Charlotte and said I did not have a ticket for Charlotte and they could not do it.

I just broke down in tears. I was afraid to be in Atlanta by myself. They gave me a voucher for a hotel and a $6.00 meal ticket. It was now 11.00 pm. To get the bus to the hotel, I called them and they told me what zone to go to. It was outside across the street. I waited about 30 minutes in the cold and arrived at the hotel about 12 midnight. I had not had anything to eat in hours. The kitchen at the hotel opened up to feed all of us all Delta passengers. The hotel said they have this problem all the time with Delta.

Off to bed at 1 am. Back up at 4 to get the bus back to the airport. Flight departed 7:25 am. I was such a nervous wreck over the incident. I have never been in Atlanta all by myself. I was in tears the whole time to Pittsburg. And I was scheduled to fly back Sunday, November 6th. I was so tied out when I did make it to PA with stress and very little sleep. Arriving at Pittsburg, I complained to customer service and they gave me a $100 voucher. Really, it was not worth the ordeal I went through.

I flew back on Sunday, November 6 and had my carry on. I was told we were flying on a smaller plane and the carry on had to go in cargo. I had expensive glass wrapped in clothing and newspapered every bit of it. It was broke. Plus my trip had been cut short not getting to my destination that evening. I am still not over the trauma of that trip.

I took a plane of Delta Airlines from Philadelphia to Buenos Aires with a stop in Atlanta. I dispatched an electric scooter in Philadelphia and I noticed when I got home in Buenos Aires that it had been broken. But I don't know if it was in the flight from Philly to Atlanta or the last one to Buenos Aires. It still works but it was broken on one of its sides. My scooter was new, so I asked them to be careful in the airport of Philadelphia, but it was broken, They didn't take good care of something which was essential for me since I am disabled and I need it very much. Delta Airlines is not a friendly airline.

On October 4th 2010, we had Delta flight from Atlanta to Dublin 176 and return flight 177 on October 21st 2010, with tail number **. Four hours left in the flight, the flight attendants announced that there is a ringing alarm from a bad call light button in their area and they chose to turn off basically all electronics in the main cabin (movies, audio, overhead light, call buttons) so they wouldn't have to listen to the call button noise; this was for their convenience and not the passenger's. The main cabin had no lights, movies or call buttons working for the remainder of the flight.

We were told to open the shade on the windows so we could have light in the main cabin. Good thing this was a daylight flight. Was anyone at risk? Yes, we all were because in case of an emergency for any reason, there were no call lights. When the video monitors were on, monitor at seat ** side was so dark that you could hardly see the picture. Monitor at ** had wide vertical bands in the picture and monitor 26 G/F was also very dark.

We flew the very same plane on Oct 4th 2010 flight 176 and had similar problems with the electrical system; movies would be interrupted, overhead lights would quit working. Fortunately, they didn't decide to turn off the whole electrical system in the main cabin. They just kept trying to reset it, thus, the many interruptions. I noticed the very same monitor conditions on both flights, so I am sure it was the very same plane in both directions. It is my guess that plane #N1200 is still flying the same route with the same problems that have not been repaired, permanently fixed or monitors replaced.

On flight 177, the head flight attendant in the tail section who was tall, dark, have short hair, imitation pearl necklace, all black pants outfit, forgot to leave her personal life attitude at the gate. She never smiled, even when smiled at, during the entire flight. She was civil but cold with her demeanor. She was not a happy camper and her body language showed it. Gentleman attendant was nice, helpful, but could smile more as well. Middle-aged attendant, shoulder length silver hair, medium height was very helpful and smiled, like she enjoyed her job and serving everyone.

On flight 176, the flight attendants were very nice, helpful, cheerful and made the flight pleasant even with the electrical interruptions. The food on both flights was good. The complimentary wine was terrible; maybe that is why it was complimentary.

I posted this comment to Delta's customer service email on 10.27.10: "On October 17th my flight to White Plains was delayed several times and then I received an automatic notification and phone that the flight was canceled. I held, at that time, a first class seat. I called an agent from the agent phones by the gate; she rebooked me on another flight that evening to Newark so I could get near my final destination that day. After rebooking me, she told me that my flight was not canceled and that I had to go to the gate to get back on the flight. At the gate I was told by the agent that she could not get me back on the flight and could only put me on standby to the flight I had a first class ticket on.

After several hours, several delays later, another agent was able to get me a confirmed seat on the flight. By then, it was 7:30 pm (a 3-1/2 hour delay later), and then Delta canceled the flight. At that point, I could not get on any other flights that would even get me into the northeast that evening and had to get rebooked on the first flight to Newark the next morning. I had to spend the night in an Atlanta hotel and Delta would not give me my bag so I had no clothes or toiletries. I got to the airport at 5:30 am on Monday morning, in the same clothes, 2 hours before my rescheduled flight to ensure that there was ample time to pull my bag and get it on my flight.

Upon landing in Newark at 9:30 am, my bag was not there and I was told my luggage would be there by 11 am. I was driving 2-1/2 hours north of Newark Airport and was assured you could get me my bag at my hotel by early that evening. My bag was not at the hotel at 6 pm, 10 pm, midnight, 2:30 am and after multiple pleading, urgent, tear and anger-filled calls with Delta baggage, my bag arrived at 4:30 am on 10.19.10. I had worn the same clothes since 10 am Sunday morning, 10.17.10. When asked by Delta why I had not bought additional clothes, it was because every time I called Delta, you would tell me that my baggage would be there momentarily.

Every Delta agent and customer service representative I dealt with during this series of harassing events, except for the Medallion Customer Service Line, was rude, short, unhelpful, indignant, and some were outright ugly. I had one of them hung up on me. After all my inconveniences, aggravation, and mistreatment by your staff, on top of missing a half of day of my very important business meetings and sleeping in the same clothes for two nights, the only consolation given by Delta was a $100 voucher for my troubles.

It would take much, much more than that to compensate me for the anguish I experienced at your hands. I have been a very loyal Delta business traveler and have always looked favorably upon Delta and my experiences with your airline. However, after this extremely negative and distressing experience, I am no longer going to travel your airline, I will switch my Delta American Express to another carrier and have no desire to have any future dealings with Delta. I'm not surprised that I saw a recent survey that ranked Delta no. 1 in customer complaints. You are definitely not the airline you used to be."

I received the following reply back from Delta on 10.17.10: "Thank you for your email describing your unpleasant flight experience while traveling with us recently. On behalf of every one at Delta Air Lines, I sincerely apologize for the inconvenience caused due to the cancellation of our flight, baggage delay and poor customer service. We realize that our passengers expect their flights to operate as scheduled, and your dissatisfaction with Delta is undoubtedly understandable. I comprehend the frustration you experienced when our Delta Flight 5481 operated by Atlantic Southeast out of Atlanta was cancelled due to the mechanical reason and realize your travel plans were disrupted. Further, I distinguish that interruption of this flight caused to stay overnight, resulting in missing your important business meeting.

Feedback like you have provided will help us to improve our overall customer experience. Furthermore, I understand the inconvenience you were caused with your baggage. It is disheartening to learn that you had to stay two days with the same clothes. Like you, we certainly wish that instances of mishandled bags never occurred. Further, I understand there is no excuse for rude or uncaring service. We know that we have an opportunity to make a good impression each time we serve a customer. We regret that your experience were not up to our high standards when at different time you contacted our baggage service center and our agents were totally rude, unprofessional and unfriendly with difference of reply.

Please know, it is our policy to take special care to provide the services requested by our customers, and I was embarrassed to read your report of how you were treated by our agents. I certainly realize your discomfort when you did not receive the service you expected and should have received, as we expect our team members to be helpful and professional at all times. Please know I will be sharing your comments with our appropriate Customer Service leadership team for internal follow up.

While we cannot alleviate the circumstance you detailed, we would like to extend a tangible gesture of apology for the hassle caused due to the irregularity of our flight lack of customer service and baggage delay. I have added 20,000 bonus miles to your SkyMiles account. Please allow three business days for the miles to appear. Ms. **, we want to recognize you as a valued Silver Medallion member and again appreciate your taking the time to document your concerns. Your patronage is very important to us and we trust that your future travel experiences will be entirely positive and without incident."

I want to point out Delta did post 20,000 SkyMiles to my account, but the minimum SkyMiles necessary to get a free flight is 25,000 miles. I still do not feel compensated for my grievances and do not plan on traveling with Delta again.

I recently purchased an airline ticket from Sarasota to Grand Rapids, MI for a friend, who was going to help me drive to Punta Gorda for the winter. She, due to difficult financial situations, could not get the time off from work to fly up. I called Delta Airlines, and spoke to a service representative, and explained the situation. I asked if I could cancel the flight for a refund. She said it was a non-refundable ticket. I asked how does a person get a refundable ticket, and was told that I would have to purchase a first class or business ticket.

I have family living in S. Florida and asked if I could change the name on the ticket from my friend to my son. I was told no. I asked for a credit voucher, as I need to fly to New Orleans early next year. I was told no. I understand that the ticket was non-refundable, but why is Delta not willing to work with a person, who bought a ticket in good faith. They will not be able to sell that seat again, and I am out the money I paid. This is a very fraudulent business practice. Do I have any recourse? I am out more than $130, which, being a senior citizen on a limited income, I can ill afford.

I am extremely angry at Delta for being dishonest, incompetent and very uncaring about my customer experience. I was booked on the connecting flight last night go from Columbus, OH to Boston, MA via NYC's JFK. The flight was delayed by 85 minutes, meaning I would miss my connection. Staff at the gate put me on a direct flight to Boston, as well as three other men. We were all so pleased at this act of kindness.

We sat on the plane for ages, then a gate agent came onto the plane and made us all leave the plane, saying it was 'overweight.' There was one person sitting in each seat. She made some excuse about the fuel, which we all took to be ****. Even if this was not a lie, the crew should have just added more fuel or removed a bit, rather than kicking off passengers. Once we three were back at the gate, she informed us that our previous seats (CMH to JFK) had been allocated to others. After a lot of anguish, she finally booked us back into NYC.

We all agreed, as she promised all of us that, if we missed our connection, we could simply show our tickets to customer service and they would put us up in a hotel, arrange a shuttle to and fro and we would get three meal vouchers. She kept saying she had worked for Delta for 14 years, so we assumed she knew what she was talking about. So, one hour later, she managed to put me back on my original flight. How it takes this long I can only attribute to a terrible booking system, imbecilic staff or both.

Again, she guaranteed that if I missed my connection, since their next flight wasn't until 8:15am in the morning from JFK, I would be put up in a hotel. Finally, the flight boards, two hours late. They mentioned weather. I believe that to be *** again, as there was no bad weather in the area, nor was there anything more than a slight drizzle in NYC (I checked on my Blackberry.... most passengers can do this now, so airlines will have to stop using that little 'Act of God' line to cover their own screw ups). We had a full plane, pulled out onto the tarmac, ready to go and then went right back to the gate. The captain said he just realized the plane was a 'little nose heavy' and someone would have to get off. Seriously. That is twice.

From this, I conclude that Delta pilots are very stupid people who are terrible at math. Also, that Delta staff lie all the time to their customers and, essentially, Delta just sucks at flying airplanes. There is no way a plane is unable to fly if each seat is occupied. The very notion is ridiculous. And if it's a fuel/weight issue, sort it out. Work out how many paying customers are on the plane and fuel accordingly. Other airlines do this successfully thousands of times a day. One person gracefully volunteered to get off the plane. We took off, landed in JFK. I ran into the terminal and saw a departure board showing "Boston, Gate 25, Boarding Now."

What luck! I ran to the gate, asked to board the Boston flight and the staff looked at me like I was speaking Chinese. "Boston? What Boston flight? Oh yeah, that just left. I think. It left, then came back, twice. But now I think it's gone." Do you only hire idiots? Or people who just don't give a damn? The surly, angry Delta gate lady/gangstar told me to go back to customer service. They said the flight was still there and sent me back to the gate.

The idiots at the gate had no idea what was going on until a toothless old guy in an orange jumpsuit came in and said he had just locked the doors on the Boston flight, so I could not get on. So I was sent back to customer service. Since I missed my flight and was promised a hotel and a morning flight, I requested just that. The woman at the desk said I was entitled to nothing. No hotel, no transport, no assistance, nothing. I told her about the promise, the guarantee, and she just shrugged. Did not give a solitary ****. She said it was all the FAA's fault, as they caused the delay.

First, the FAA did not cause me to miss my connection. The morons flying the plane, who wasted 20 minutes turning the plane around after realizing that is was 'a bit nose heavy' made me miss my connection. It was Delta's fault. Second, if Delta uses this little 'get out of helping our customers' *** line all the time, why didn't the 14 year veteran in Columbus tell us? Either she was lying to me so she could have an easy life or the woman in JFK was lying about your policy. I would like to know which of these staff were lying and how they will be reprimanded immediately.

I am happy to provide a detailed description. The woman at Columbus was Amy S., working Gate 52 from 5pm-7pm 4 November. The staff at JFK would do nothing and even refused to refund my ticket since I decided to cancel and fly JetBlue. JetBlue, despite the 'weather' took off right on time, full plane, and landed early. How do they do it? Are they geniuses?. After two calls and 45 minutes on my phone (Delta agents like to put complainers on hold, then disconnect the line), I found out that I can only get a refund for the NYC to Boston portion of my journey by going to a Delta desk in an airport or mailing in my ticket (we all know what will happen if I mail it- nothing at all).

So, now I have to take time from work or from my weekend, go to the airport, ask for my refund and see what happens. I predict a long argument where the agent will be extremely rude and refuse to refund my money based on some ridiculous rule that was kept secret from me. Your staff are rude as ****, your pilots cannot fly planes, and your planes and terminals are old and dirty. What is Delta going to do about this situation? Do you really care about your customer service or is your commitment to customers the same as your commitment to look after me if I was stranded in JFK? Kevin ***

me what my full name was. I told him Thomas **. Then he wanted to know how it appeared on my driver's license; Thomas **.

He then thanked me, and confirmed my purchase was now complete. I asked him why I had to call. He said to confirm my identification information was correct. I asked why that information wasn't already correct, since I'd successfully made it to Honolulu on Delta flights. Eventually, he told me I had to call because of a change in federal regulations, requiring such a confirmation. I didn't believe him, and still questioned why I should get an email implying I hadn't completed the purchase of my ticket. The email also said, "Do you have comments about our service? Please email us to share them with us," and gave a URL:http://**.

When I tried to go the URL, I got the message, "The server at ** is taking too long to respond. Try again. "Repeated attempts produce the same result. So, then I looked for consumer complaints on Google and get here, where I'm now posting this. I don't believe there's been a federal regulation change. I think Delta sends this message so they can do solicitations for upgrades, get you to join their sky-miles club, etc. I won't say I'd never again fly Delta, but if there's a choice, this incident would influence my decision.

On March 14th, I returned from Nassau ending a great vacation. I switched planes in Atlanta (their main hub) with a final destination in Columbus. After standing forever at baggage claim, it was apparent that our luggage did not arrive and was missing. I reported everything to baggage claim and was told I would be notified when found and it would be delivered to my home. The following evening, a random man arrived at my door (no uniform) with my suitcase. When I opened my suitcase, I was mortified to see it was in complete shambles and had obviously been rifled through. Missing contents include a laptop and a tennis bracelet.

Furious, I contacted baggage claim and was told to go online and file a property claim form. Done! I was then told the process would take 4-6 weeks. Eight weeks later, still nothing so I contacted Delta, and after sitting endlessly on hold, I was informed that they in fact had no such claim for me and I need to file again. I did so not only online, but by fax and mail directly to the main hub in Atlanta. Again, 6 weeks go by and I have yet to hear from or even be acknowledged by Delta. Wasting my time again sitting on hold, I was told that nothing has been started in the process and there was no one else in a higher position I could speak with.

We all know this is a lie! I typed up a letter and submitted again by fax and regular mail regarding my situation only to be further ignored. Between March 15th, 2010 and November 1st, I had to email, call, fax almost daily to be finally be acknowledged! Absolutely unacceptable and completely unprofessional and irresponsible! I did my part, submitted my receipts several times which valued at $1850 only to receive a check for a mere $300! What do you even say to this other than "great joke, now where's the rest". The baggage claim call center is the joke. I have never had to deal with more rude and unprofessional people in my life! Seven months it took me and I am not done yet.

No one should be treated this way, especially by a company in which we literally put our lives in their hands on a daily basis! For those of you who have experienced the same (and there are several of the same situations on this website regarding lost/stolen items), do not give up! I will continue to press this issue until I am reimbursed what is rightfully fair. When you hand over your personal belongings to a Delta employee and it is not returned to you, it becomes their responsibility to reimburse you. Do not let them tell you otherwise!

I was trying to redeem my $99 companion ticket. The online system would not let me purchase the ticket so I called. I met all requirements for the ticket and the classes were available. No one could give me a straight answer and Karla ***** with the online support team even went as low as to call me names. I was insulted by the staff and by the way they conduct their promotions.

Delta claims they offer a travel guarantee on Delta.com. You will receive the price difference plus a $100 voucher for a future purchase if you find the same flight for cheaper on the same day you purchased from Delta.com. The catch is if they don't find the exact same deal on the competitor's website the moment they search, the guarantee is null and void. On November 3, 2010, I fulfilled all of the requirements for the travel guarantee refund. I even sent them a PDF of the competitor's website with the price and flights listed.

First, they claimed they could not find the return flight on that website. Next, they claimed I did not purchase my flights on Delta.com. Finally, they claimed airline prices change constantly and that is why they could not find the same deal (all of this was within two hours). Not only did I find the same deal before I filed my claim under their guarantee but I found it after they denied me also. They do not want to offer their price guarantee and that is misleading and a disservice to consumers.

My 16-year old son was traveling from Atlanta to Richmond. We were in Richmond to pick him up. When I dialed the flight information number, I was told the flight was delayed and was given a new time for take-off approximately an hour and a half later. When I called around that time to find out the status, I was told there was a problem with the flight, but they could not tell me what. When I asked to speak to a supervisor, I was disconnected. Assuming this was just a mishap, I dialed again. Then I was told by a man that there was a "security issue". Of course, that alarmed me, so I asked to speak to a supervisor again. Again, I was disconnected.

I called a third time and asked to speak directly to a supervisor and the woman told me I was disconnected because of my "attitude". When I explained yet again that my 16-year old son was on this flight, that I had no idea as to his safety and wanted a supervisor --disconnection number three! Call number four got me to a man who could not explain the security issue, but said the flight would take off at 12:55AM and land in Richmond at 12:30AM. I pointed out that was impossible, the flight could not go back in time --disconnect number four!

I was never able to reach a supervisor and it turns out the "security issue" was a landing gear problem. The 9:40PM flight eventually left Atlanta at 1:55AM and landed in Richmond at 2:15AM on Sunday morning. Moreover, in addition to the mess I was having with customer service, my son approached the woman at the gate in Atlanta to try to find out what to tell his parents. He was told "she didn't have time for him". How can anyone say this to a kid? I will never fly Delta again.

Why would a very rude and impolite delta desk agent refuse to allow my wife and I to walk our son to his gate? They blamed the policy of only giving one guest pass on tsa. Tsa clearly states that they could care less about how many guests come through and that this is totally up to the airline. To quote the tsa lead agent "we don't issue the boarding/guest passes - that's up to the airline."

What is most disturbing is how you find a supposed customer service person, none of which want to give anybody the time of day. Delta's problems are not financial, they are related to customer service. Their employees act as if they are doing you a gigantic favor to do their job. They have great infrastructure in terms of planes, routes, prices yet all the people you interact with are rude, uncaring and just awful. This is especially true in Atlanta. I don't know if there is one nice employee in Atlanta. The difference in Atlanta based employees and others is stark.

I bought a ticket for my father-in-law and he was in the airport by 5.20pm. And the flight attendant said, "Flight has left now." Flight number is 3885. Now airline said the problem is not coming on time but flight left 5.28pm. They said all passenger in so they left Delta confirmation #: **, ticket #: **. They told him to buy another ticket and I have to pay for other ticket. I just need my money back.

I booked airline travel on Delta Airlines for my husband and son more than a month prior to their travel date. Two weeks before their trip, we discovered that my son had a sudden scheduled conflict and could not accompany my husband. I called Delta's customer service immediately to attempt to transfer the ticket to my daughter who was going to go instead. I was informed that I could not transfer the existing ticket to my daughter and was initially told that I would have to pay a $150 change fee, which I did not contest.

I asked the agent to cancel the ticket. The current agent offered to transfer me to a manager and I asked what good it would do to transfer me to a manager. At any rate, I was transferred to a manager and basically the manager asked what she could do for me. I explained the situation and she offered no other options; therefore, I asked that my son's ticket be cancelled and credit be issued. End of conversation.

Five days later, I was checking my online credit card statement and discovered two credits from Delta Airlines. I had a sinking feeling in my stomach; it was a week prior to my husband's trip. I immediately called Delta Airlines to confirm my suspicion. They had in fact cancelled both my son's ticket as well as my husband's ticket.

The agent I spoke with this time stated that she didn't know what might have occurred in my previous conversation with Delta's customer service, but all she could offer is that I purchase my husband another ticket at the current rate of $700. Now I was really not happy and again used a single expletive to express my disgust. The agent threatened to hang up and I said that was fine.

I then filed a complaint with Delta Airlines through their online complaint form explaining that I had never asked that my husband's ticket be cancelled. To discover the cancellation by checking my online credit card statement and not by an official cancellation email from Delta was unacceptable. Had I not checked my statement, we might not have known until my husband showed up at the airport the fact that he did not have a ticket. Additionally, the stress of having to find an economical flight one week prior to his trip and the additional cost I had to pay booking at this time added to my bad experience. I received a response from their customer care coordinator Selastin **. Their response was that they were sorry that I did not receive the service that I expected and should have received. Their only offer was that they would add 3700 miles to my SkyMiles account. The SkyMiles are of no tangible value to me as I don't plan to fly Delta Airlines ever again if I can avoid it. I am sharing my experience with everyone I can so that they can make an educated decision about with whom to fly.

In May 2009, I booked tickets to Italy for my husband and me. I have lupus and had my first major flare-up in 20+ years. My MD advised me not to travel. I submitted documentation to Delta and I received the attached letter. I recently tried to book tickets to Italy with this Delta credit and was advised by Delta reservations and later by Charles **, Coordinator, Customer Care, (when I emailed customer service) that the credit had expired, as it was valid for one year only. I truly had no idea there was a one year period on this because the letter says "When you are ready to rebook your travel, call. . . " . I feel the letter should have made it clear that there was a one year expiration date.

The letter also states that I have made a one-time exception and will authorize use of the ticket value toward the purchase of a future Delta flight and waive the administrative service charge. I was appreciative of the waiver and my understanding from the letter was that I could use these funds to purchase another Delta flight at my convenience. I am asking that I be able to use the amount I paid for the tickets to book another trip of my choice.

My husband and I flew Delta to Athens. On the flight over, I had cashed in Skymiles in order to be in Business/Elite seat where we could sleep a little. This required that we upgrade from Q level economy to an upgradeable M level, as a cost of over $500 each. Due to weather, our flight into Atlanta was late, we missed the scheduled flight, and were put on a different flight, in the middle of a middle row in the rear section.

This had a significant impact on our ability to recover from the flight and time change and enjoy our trip. We are neither small people or young. When we returned, I expected to have the difference refunded since we had not received the benefit of our additional payment for M class seats. I wrote to Delta via the compliment/complaint section of its website. I have received two patronizing emails that denied responsibility and stated that Delta is "unable to honor my request" for reimbursement for their services not rendered. This is not a "request." It is an expectation that I should not pay for what I have not received.

I booked a flight months in advance to take advantage of reasonable fare. I discovered that there was an airplane switch. I was able to switch to other plane that leaves one hour later. However, Delta would not let me sit in the same area as my original booked seats, because now that block is reserved for Medallion customers. I already paid for the flight and chose my seats. There were plenty of seats available on the new airplane near my prior requested seats.

One had a leg missing, and the other had a wheel and a leg missing. I am never flying with them again and I would like others to know of their mishandling and disregard for others' property. My ticket was over a thousand dollars and all I got was two broken suitcases.

This is not right. Their website states that there is no reimbursement for "normal wear and tear" from handling like broken wheels or legs. Again, this is not right. What did I pay so much money for?

I purchased a ticket through Delta with some miles we had left, (our life's have since changed with the economy) my daughter bought her dad a ticket through Priceline so that we could visit our son as a surprise for Christmas. He is in the Air Force and stationed in Louisiana. After purchasing the tickets we had gotten a call from our son that he is being deployed December 1st. I contacted Delta to see if they would waive the fee as we just can't afford it now, they said they could not that Priceline would have to. Priceline said Delta can.

After going back and forth with calls to both companies each telling me the other can do it and still no results. We just want to see our son before he deploys to Afghanistan. I have written letters, phoned numerous times and get different answers. I'm so frustrated. I'm heartbroken that money has become a priority in today's world and no one has any compassion. If you know of anyone I could contact at Delta to help me I would greatly appreciate it.

On October 15, 2010, Frances ** arrived in Detroit, Michigan from Laurel, Mississippi, where she was refused entry to the flight to Buffalo, NY. Frances is 93 years old in a wheel chair. She was told that she could not take a later flight and had no choice but to fly to Erie, PA, where she knows no one. When her family called Delta Airlines, Mary ** was told to "return to the Buffalo airport and just wait" by an agent in Detroit named Zsa Zsa.

Another agent in Cincinatti, Ohio suggested that she might still be in the Detroit Airport. Frances ** was so overwhelmed, she did not know what to do. US Airways in Erie, PA verified that therer was no reason why Delta could not have flown her to Buffalo, NY. There were available seats on the next planes and due to the condition she was in, no one could believe that she had been treated in this manner. I have spoken to Patty in Erie, PA who was quite uspset seeing my mother just sit in the Erie, PA airport, weeping.

Once on board I had to have my Laundry done and the cost was $152.50. Wow. I was stunned but had no choice because I had no clean clothes. The old suit case was worth about $40.00. I purchased a new suitcase in Rome, Italy for $45.00. I can understand mistakes and wet clothes but now I am out $237.50 and I have not even had my first Drink!

When we returned from Roma, Italy, our New suit case was busted and we had to trash it. Corner was ripped open and the pull handle was completely fractured and render not operate-able. Maybe we can work something out about the cost? I really don't want to fuss but darn I could of drink many more pina colatas with that money. Thank you for your time.

On October 3, I was returning from Wichita-Midcontinent (ICT) in Wichita KS, got to Atlanta on flight 4949 and had a 3-hour delay to Charleston, which was my final stop. I went to the customer service counter and asked if I could be changed to the flight leaving in 45 minutes and was told that I had to pay more money, which I didn't have. I was returning from my sister's funeral and was really still out of it. I am a senior citizen and can't sit for long periods of time, which in this case I had a flare up of my ciencia nerve. I have flown Delta and never had to deal with anything like this before, and every time I think about the matter I get upset. This is not an attorney matter, I just want to understand if you have sets on a plane leaving, why did I have to wait until the plane came in 3 hours later?

On 10/2/2010, I was supposed to take a half-hour short flight from Philadelphia to New York JFK via Delta DL6086 to catch Air China CA982 to Beijing, with 2.5 hours between the connecting flights. But due to Delta's incompetence, mishap and mechanic problem, I missed my connecting international flight that flies only once daily. There were about 20 to 30 fellow passengers on DL6086 who were all supposed to catch international flights at JFK, and many missed their connecting flights as well.

I arrived at Delta Air check-in counter in Philadelphia airport about 90 minutes prior to departure. After about 40 minutes waiting in line, a Delta employee showed up and said domestic passengers should use a different check-in line. The line became almost empty after this, and I was finally able to move to the front.

Shortly after the airplane started taxing, many passengers felt a strong smell of possibly jet fuel throughout the cabin. Some white foam like substance also kept dropping down from the ceiling . But there was no communication from the crew. Meanwhile, we were kept on the runway, supposedly waiting for some paperwork to get through before we could take off. After staying on the runway for about 50 minutes, the captain informed us that a mechanical problem had been identified and the airplane was to return to the terminal, and everybody was to disembark.

After some confusion upon disembarking, all passengers with international connecting flights were instructed to remain together and go back to the ticket counter where someone named "Moses" would take care of us. As we walked towards the ticket counter almost exiting the restricted area, the PA announced that we were to all turn back and wait at the gate instead. Once we moved back to the gate, we were told once again that the announcement was a mistake and we were to go to the check-in counter to find Moses.

As many of us were running close to miss connecting flights, we were eager to be assisted at the check-in counter. But instead, for many minutes, we could find nobody there to turn to. Then one Delta agent showed up, telling us that Delta would arrange for ground transportation to get us to New York, which would surely cause us to miss our flights. After waiting for about 20 to 30 minutes at the counter, it was announced that the mechanical problem had been fixed and we were to go through the security check and get back to the original departure gate.

Some passengers were in poor physical conditions and by now were too exhausted to move fast. No shuttle/trolley assistance was arranged to any of us, despite one of the Delta Air employee promised earlier that such assistance would be provided. After we finally got on the airplane, it took another 15 minutes for the ground crew to finally show up and put the baggage taken out and lying on the ground next to the airplane back to the airplane. The flight landed at JFK at exactly the minute my international flight took off.

Upon landing, I went to Delta Air's Skyteam desk at JFK to help with my flight miss, but was told by one employee that this happened because "it's your choice." I am sorry to have chosen Delta. Going forward, it's my choice to never fly Delta ever again. At any rate, Delta employees told me that Air China's office was closed for the day. I learned later that Air China's main office in Los Angeles was still open at the time.

After spending the night at a nondescript hotel near JFK, the next morning I contacted Delta Air's customer line for help. After some effort, I was put in touch with their re-issue desk, who sent a request to Air China to put me to the that day's flight from the previous day. I was asked to call back in an hour to check status. When I called back, I was told they have not received any response and I was given an Air China phone number to call to inquire the status myself. When I called, the number turned out to be China Airline, instead of Air China, a completely different airline company. Eventually I managed to get a new boarding pass myself at Air China's ticket counter shortly prior to boarding time.

I left Buffalo, New York on October 08, 2010 for a day of traveling to end up in Manila, Philippines for business. Due to Delta's incompetence and inadequate performance, my unappealing 20-hour traveling day developed into a 31-hour traveling experience and no change of clothing for over 60 hours. So that you are capable of following along, my reservation number was GV4UKO and my SkyMiles number is 91303187275.The first flight left Buffalo, NY at 1:25 pm on 10/08/2010, flight DL4032.

When we were taxiing on the runway, the captain explained that there were delays in Detroit, Michigan and we would not be able to take off from Buffalo for an additional 25 minutes. Upon arrival into Detroit, MI, my co-workers and my name were being called over the intercom for our connecting flight to Tokyo - Narita, Japan, flight DL275. We were the last three to board the plane due to Delta's inability to schedule their air flight takeoffs on our first flight. Needless, the true delay on the second flight to Tokyo was two hours due to a mechanical issue between unable to start the engine and unable to run air conditioning.

While this was happening, we were told there would not be a status update on our connecting flights until we were closer to Tokyo. The captain also indicated that everyone should file a complaint because he felt this was ridiculous. That complaint was only about the delays. The experience becomes much worse after this. We landed in Tokyo at 7:35pm on 10/09/2010 and were told our connecting flight was not held. The flight from Tokyo to Manila was scheduled to take off at 7:15pm, flight DL173. There were hundreds of passengers now standing at a service desk for customer service. Delta scheduled a new flight for us for 9:30am on 10/10/2010 with Japan Airlines, flight JL741, in coach.

Our round trip flight from Buffalo, NY to Manila, PH was $6,526.70 for business class. In compensation, Delta Airlines placed us in Marroad Hotel with food vouchers for prepacked meals, $400 in vouchers to Delta and 20,000 bonus SkyMiles. We lost the SkyMiles from Tokyo to Manila in the meantime because we switched to Japan Airlines, again, due to Delta's incompetence. We waited for a supervisor at the Tokyo airport for 45 minutes and were the last of 3 parties present when we were finally assisted.

We were extended business class if we wanted to stay a second night in Tokyo. As this trip is for business and we are reporting to work on Monday, that was not a viable option.I required some medication that I had packed in my checked-in luggage and the above supervisor referred me to the baggage claim area. He indicated our luggage was in Tokyo and would be on the flight we boarded next. When I went to the desk, the girls spoke in Japanese and laughed between themselves before explaining that our luggage was already in Manila. I found that unfeasible as the plane landed after the other one took off. However, we didn't have the luggage regardless and they were of no assistance.

Obviously, Delta's competence and business practices have been proven useless and unreliable at this point. I would like to review Delta's customer service. Sitting next to me on the plane from Detroit to Tokyo (flight DL275) was an employee of GM who explained that there were at least 15 on the flight traveling to Shanghai. Their connecting flight was 7:05pm. Their plane was held, based solely on the number of people in the party and the priority you placed on them.

Since there is a noise ordinance in Tokyo, I could have been understanding about not holding our plane to Manila 15 minutes. But that mentioned awareness is dissolved when you hold another plane 25 minutes for more important clients. The customer service in Tokyo was ridiculous. Your employees lacked knowledge (our bags were not in Tokyo), empathy (laughing at me for no baggage and unable to take medication, or the family with no formula for their daughter, or the maid of honor missing her best friend's wedding), hid information (loss of miles) and felt that we were being overzealous. We arrived at Tokyo-Narita airport on 10/10/2010 at 6:45am for flight JL741 through Japan Airlines. We arrived on time and made it through immigration. Lo and behold, our baggage was not at terminal 3 as it was supposed to be.

We continued to the baggage claim area and filed an irregularity report with JAL. The employees indicated that we would have our luggage by 8 pm that night .I was notified at 12 am on 10/11/2010 that I would need to return to the airport to go through Customs with my luggage. This was especially frustrating because I filled out a customs form and was told I would not need to return, it would be delivered to my hotel. After explaining this to the hotel concierge, he called back to the airport and was told that the luggage would be delivered within an hour. My luggage was just dropped off 15 minutes ago, 3:00am on 10/11/2010. They included red tags apologizing for the delays.

I have returned these tags in this envelope since you will most likely need them again. I would like a credit of 12,825 SkyMiles (150% of the 1,883 between Tokyo and Manila and an additional 10,000). I would like to be compensated more than $400 as the cost difference between business class and coach can be up to $3,900 (found a comparable flight from Buffalo to Manila on 10/16/2010 and back on 11/03/2010 pasted below). This may affect your corporate relations, as we are traveling several times in groups of two or three for Chase Bank between now and March 2011 in order to train a call center site, we will review our relationship with Delta as a result of this.

This will definitely affect many of my personal contacts from flying with Delta as word of mouth spreads quickly, especially in the Internet age. I have already completed an email through your website. I will be sending the letter to the two addresses at the top of the page. I will send my letter to www.consumeraffairs.com. I will also be sending a copy of this complaint to my local newspapers. Thank you for your prompt attention to this unsatisfying situation.

May 28, I came back to the USA from Zimbabwe. I had 3 bags and 2 of them arrived on separate days. Then the drama began. First I was told to wait for 8 weeks, which I complied. They only claimed they had received my fax in July after faxing the whole month of June. I have waited 8 weeks from July 14th, which is the day they claim to have received this fax. I'm now in the 12th week and all the customer service reps I have talked to tell me they will be sending an email to the claims department. I ask them all the time if there is anyway we can escalate this since I'm already outside the 8 weeks processing time; all the reps tell me is I cannot be transferred and I have to keep calling to check on the claim status.

I cannot begin to explain the stress and frustration I have gone through. I have lost my souvenirs and a camera that I needed to use at a friend's wedding. All the paraphernalia I bought in Zimbabwe hasn't been replaced. My claim is a mere $1000 claim but the frustration of losing personal belongings and being ignored thereafter and getting no communication whatsoever is the most frustrating and stressful thing. I have even sent an email through Delta's website but that's no help. Why do I have to take the time everyday to inquire for something when they have put me in this situation?

They want to charge me %150 to put the "award miles back into my account"-- a digital transaction that takes about 10 seconds for them to do. What's even more irritating is that if I had paid actual cash for the fare and cancelled within 24 hours, I would have had no fees at all. This is pure fee gouging. Consumers are protected on changes within 24 hours if cash is paid (no fee to cancel), but not if a mileage award is used. Talk about a great way to make sure I don't return to Delta.

My granddaughter and I had a flight to Columbus, Ohio on Sept 30, 2010. We were going to my granddaughter's grandmother's funeral. We needed to be there for the showing. We had to be there by 5:40 and we were going direct to the funeral home. Our flight was going to go to JFK. and we would change planes there. We were checking in and at the last moment, they said our flight was delayed or canceled, they didn't know which so they put us on a flight to La Guardia. They said we could get our flight there.

So, we get there and we are told our flight did not leave until 7:35. Nobody knew anything at this airlines. I am a diabetic; I sent my medication ahead so I would not have a difficult time having to explain why I had to take insulin on the flight. My feet are affected by the diabetes and all the walking we had to do, has made me very sick. We tried to explain all of this to the airline but they did not respond; they just said we had to wait. We missed the funeral. and my feet are in very bad shape. We had to pay for this service. We paid for this flight. I believe we are owed some kind of compensation for this inconvenience. We were not given any notice that our flight was canceled. I'm a grandmother in my 60s, give us some compassion which they didn't give a ****. All they wanted was the money.

I returned home from Nassau, Bahamas on March 14, 2010 only to find that my luggage did not. I was told by Delta that once the baggage was located, it would be returned to my home by delivery. At 7:30 pm (24 hours later), a casually dressed man (no uniform) delivered the suitcase to my home. I opened it only to find that it had clearly been rummaged through as everything was a complete disarray. I wasn't really surprised as it had to go through customs leaving on Nassau.

What I did find as a shocker was that my laptop and a tennis bracelet were missing! I immediately called Delata Baggage Claim and was told to submit a Property Loss Claim Form which I did the very next morning via fax and by mail. Thirty days later, still no word from Delta at all. When I called to follow up, I was told they had no such claim for me and to re-submit. So again, submitted via fax, mail and through their website. Another 30 days go by and still nothing! I have not been acknowledged in any way, shape or form! After calling a 3rd time, I was seriously told that they haven't received anything for me.

I find this very hard to believe since I utilized several sources to submit my claim. I refused to hang up the phone until all info was taken and I was given a claim number. It is now September 28 and have heard nothing! I have provided my address, phone number and email address so there is no reason why I should not have been contacted. The fact that I have been completely ignored and treated as if my personal belongings are meaningless is completely unacceptable. When a Delta employee removes luggage from my hand and it "disappears" for 24 hours only to be returned with missing items, they are completely responsible for the replacement of it. Not only has that not happened, but they refuse to even acknowledge the claim!

On 9/20/2010, my family and I went to 69 Manin Street and paid for one night and prepaid for a private taxi to get us to the airport for our departing flight. The taxi was to be there between 7:30 and 7:45. We paid 50 Euros. The taxi, did not show up, so at 7:55, we ran to the train station 2 blocks away and found a cab and took us to the Davinci Airport. I instructed the driver to Delta terminal.

He dropped us off at the wrong one. I was traveling with my two daughters. We showed our tickets to airport staff, and they told us not to worry because we had more than an hour before my plane was to leave about 65 minutes. We got to the correct terminal at 9:00 a.m. Delta said we're late and refused for us to board. They told us to see customer service rep.

The customer service rep said they did not care what happened we were late and hence, we could never board the plane. We would have to pay a penalty fee for being 5 minutes late. The fee was $500. When I told them I did not have the money, she said it was my problem and "I guess you are stuck here in Rome."

I entered into contract with Delta Airlines in March 2010. I made a reservation on flight leg from DCA to ATL flight number 1639 on Dec. 7, 2010. Delta Airlines canceled this flight on Sept. 26, 2010 with no explanation. Delta offered no incentives such as air miles or preferred seating as a result of breach of contract and inconvenience. I was cornered into a take it or leave it situation.

My boyfriend and I had the last flight out to New York and he had the trip confirmation and details. I went to check us in while he was returning the rental car, while I was talking to him over the phone trying to get the confirmation numbers for our tickets. I was told by Russel ** that he would not assist me until I got off the phone. I tried explaining to him that I was simply trying to get the information for this flight. He rudely spoke over me in a very menacing tone like I was a child. Very embarrassing.

My boyfriend comes along and I told him exactly what happened and he asks to speak to the manager or supervisor. Along comes Jim **, my boyfriend then says, "Show me in the rules where she cannot be on the phone while checking in?" Now, I don't know if Jim was in a bad mood or does delta employees have a personal vendetta against minorities but he proceeded to say, "You don't have to fly with this airline if you don't want to, we don't need your business, as a matter of fact I can give you your full refund back and you can go elsewhere" this guy acted like he owned the airline.

When we asked to speak to someone else (another manager) we were told "no". Then Jim walked away, we never saw him again and he supposed to be a supervisor! I would never want people like that working for my company. Never! Overall that was definitely our last time flying with delta and since that was the last flight out, we had to a brand new rental car, rent a new hotel room and re-book our flights for the following day. This whole experience was so mortifying and a very big inconvenience not to mention the complete lack of professionalism from both those employees. Very prejudice if you ask me and i intend on pursuing my complaint further.

Here's the letter I sent to Delta on Sept. 6th after a day on Delta:

When I boarded the plane, a family of five was already sitting in seats 36B-F. They were buckled in and redirected my daughter to the window seat in 36A before I reached the row. When I did reached the row, the father told me it would be better for me to sit 35B because his family needed to sit together.

I noticed my daughter was in the wrong seat and pointed out to the man that I had purchased the two aisle seats in row 36. He became immediately defensive stating that they needed the seats to manage their small children and I should just take the center seat and leave them alone. I argued his point, as I had selected the seats so that my daughter and I could sit next to each other. We both prefer the aisle to any other seat in a row.

Both the father and the mother vocalized concern that the seats should go to them over myself and my daughter because their children were small and needed them. The mother became so upset with me that she offered an ultimatum. Either I sit in the middle seat and leave my daughter in the window seat where they put her or I take her seat and parent her kids during the flight. The father, raising his voice and calling me, "Sweetie", kept insisting I just take an open seat, leave it alone and stop causing problems.

Your flight attendant did little if anything to remedy the situation. She came over and asked if there was a problem but never really got to the bottom of it. Two overbearing parents and a line of angry passengers wanting to sit down kept her from taking the time to understand the situation. She didn't realize two seats had been stolen. Instead, she offered an "accommodation" to me if I stayed in my seat. It was the *** middle one which was a row from my daughter. I don't know what an accommodation is, do you? And who cares anyways. I had already been publicly humiliated.

The flight attendant didn't bother to listen to my story and understand that I had been separated from my daughter. She was unaware that I was trying to seat two passengers, not one, if she had just taken an extra minute to listen me. Later she offered me a cocktail, in the context of "wink, wink, maybe this will settle your nerves", so insulting. The angry yelling at me from two parents who were squatting in my seats, the looks from passengers and the utter disbelief that this was occurring caused me to have a good cry in the airport bathroom following the flight.

How sad is this experience? I have been tearful all day following the public berating I received from the squatting parents, arguing with me in front of my daughter and every other person within earshot. Shame on Delta for not having enough staff on board to assist. Shame on Delta for not checking boarding passes before people take their seats. The family of five boarded before anyone else was on the flight because their kids are small! A flight attendant should have reviewed their seat assignment and worked out a solution.

I did not get what I purchased, 2 aisle seats. I received, with protest one window and one middle seat. I would like a refund. The flight attendent failed miserably in her job. I would have like to have seen something convincing from Delta, i.e. they were going to locate and discuss the exchange with the flight attendant. Reassurance that Delta had reached out to that family of five and notified them that their behavior is not acceptable on future flights.

Instead, I received a boiler plate apology reply letter (with the wrong flight direction in it) presenting me with 3700 miles, the Delta award equivalent of a magazine subscription.

I flew from Seattle to Algeria on a business trip. On this trip, I had to make conventional reservations to fly from Seattle to Montreal. On an entirely separate itinerary, I was to use pre-arranged e-tickets on Air Algerie between Montreal and Algeria. The flights from Seattle to Montreal were coach and from Montreal to Algeria was business class. I had one suitcase and one catalog case with aircraft manuals. Delta charged excess baggage for the second bag, as well as overweight baggage for the catalog case. I was told that the regular excess baggage and overweight charge was $150. I was also told that I would have to pay an additional $55 to transfer the bags directly to Air Algerie and eliminate the need for me to collect the bags and bring them through customs in Montreal. The total cost was $205.

When I arrived in Montreal, I went to check in at Air Algerie and asked if my bags had been transferred yet. They informed me that no bags are transferred for international flights in Montreal and I would have to contact customs to collect my bags so I could bring them to check in at the Air Algerie ticket counter. Keep in mind that I was already through customs and immigration and outside of the secure area of the airport. In other words, Delta charged for a service that was not performed, and could not be performed. Delta ignored several online complaints, and even completely DENIED they made any charges when I called them. When I complained through my company's travel department, Delta responded and offered me a $50 voucher. I said this was unacceptable because they charged me $55 for a service that was not performed and could not be performed that is to transfer baggage from Delta to Air Algerie in Montreal. I have inserted the messages between a representative of Delta Airlines and myself: Delta Airlines to me.

I do apologize for any misunderstanding regarding the $55 additional charge. The agent was incorrect in stating that it was a transfer fee. It was actually the following as stated from customer care: We do have a baggage agreement with Air Algerie and the charge for bags weighing 51-70 lbs. is $150 for international travel. When paid at the airport, the fee for a second bag is $55 for international travel so he was charged correctly. The PDR shows the following entry: We will be addressing this with the station to make sure they are clearer with our travelers so that there is no miscommunication on their part that is any way confusing. Customer care sent the voucher because they felt that it would offset your inconvenience. However, I am prepared to do more than that as we value you and our relationship with Boeing.

As I am unable to refund this, I am prepared to offer you an additional transportation credit voucher that can be used for personal use in the amount of $300. My offer of depositing 5000 sky miles into your account still stands as well. If you provide me your sky miles number, I will make sure this is posted. Please advice at your convenience. Have a good evening. According to this response, the entire $205 charge was because the bags were being transferred to Air Algerie for an international flight. However, the leg from Montreal to Algiers was not on the same itinerary as the Delta flights and no transfer of baggage occurred between Delta and Air Algerie. Additionally, the Air Algerie flight was business class thus there should be no baggage fees. This is my response to Delta.

As stated in the previous message just sent, I flew business class on Air Algerie thus there should have been no baggage charge at all. Your ticket agent did know this when I told her I was going to Algeria. However, I would also like to know how you could get away with charging me baggage for Air Algerie when I had to pick up my baggage in Montreal and then go through a complete check-in at Air Algerie's ticket counter? In fact, it was even more of a hassle that that. Because of incorrect information, I did not find that the bags don't transfer until I cleared customs and immigration in Canada and tried to check in at the Air Algerie counter. Because of this, I had to go back through customs and security to get my bags. Additionally, the Air Algerie flight was not even on my itinerary or in your system in any way. The only reason that your ticket agent knew I was going on to Algeria was because I told her.

According to the latest explanation you provided, the entire $205 charge is fraudulent as no bags were transferred from Delta to Air Algerie. Incidentally, my colleagues who also had to fly to Montreal to go to Air Algerie were not charged any baggage fee by the United since Air Algerie was business class. On my return trip, Air Canada charged me $25 for one excess bag and said that I did not have to pay for the overweight bag when I paid for the second bag. Delta's response was the charges were for the Delta flights and not for the other carriers. Each airline does have different fees that are charged and I am sorry you feel you were in any way charged inappropriately. I have forwarded your complaint on to the station for review.

If you decide that the compensation offered is agreeable, I will forward you a $300 credit voucher for your future use. "Once again, the Delta representative completely ignored the point that there was no interaction between Delta and Air Algerie. I had to pick up my bags and re-check them with Air Algerie in Montreal. Air Algerie ticket agents removed the Delta routing tags and replaced them with Air Algerie routing tags. This was my last response that has not been acknowledged, "You have completely missed the point. You keep claiming that this is a fee charged by Delta due to an agreement with Air Algerie. However, as far as Delta was concerned, I was going to Montreal.

There was no interaction between Delta and Air Algerie in any way, shape or form. Delta Airlines charged me for a service that could not be provided and was not provided. When in Montreal, I had to collect my luggage at baggage claim, leave the security area, go through customs and immigration, and then check in at Air Algerie's ticket counter just like any local passenger who departs from Montreal Airport. The Air Algerie ticket agent removed the Delta routing tag, and put an Air Algerie routing tag on my bags. There was no connection whatsoever between Delta and Air Algerie yet delta charged me $205. If I charged $205 to perform a service, take your money and left, you would call the police and charge me with robbery, or at least fraud. This is exactly what Delta Airlines did to me. "The Delta representative has since ignored all other responses.

I am the owner of a shuttle/ transportation service in Memphis, TN. Customers gave me Delta vouchers for "meal or transportation." I provided transportation and accepted the vouchers, sent them to the address on the voucher and got a letter from Atlantic Southeast saying that the vouchers were not good for "transportation." I told them that the voucher clearly said "for meals or transportation" and the rep hung up on me. We lost many hours and gas and ripped off by Delta. I had to pay my employees. Don't fly Delta regardless of the savings. They are dishonest crooks!

I am the owner of a Shuttle/ transportation service in Memphis, TN.Customers gave me Delta vouchers for "meal or transportation." I provided transportation and accepted the vouchers. Sent them to the address on the voucher and got a letter from Atlantic Southeast saying that the vouchers were not good for "transportation." I told them that the voucher clearly said "for meals or transportation" and the rep hung up on me. We lost many hours and gas and ripped off by Delta. I had to pay my employees.

On September 2nd, I got on Delta flight 4014 in Memphis Tenn, going non-stop to Jacksonville, Florida. I sat next to last seat from the restroom; The smell was so bad coming from the restroom, I got sick! Every time someone would go in or come out, the smell was so bad, I almost threw up! I had to use it but could not go in there and I held it in for 1hr. 45 min. I was hurting so bad by the time we landed, I thought that I was not going to make it to the airport restroom. The other flights when I came home from Jacksonville to Atlanta did not smell like that. I was just sick all day when I got to my son's house, I didn't feel like going anywhere. I am just saying they need to do a better job of cleaning the restrooms!

My family and I recently took a trip to Michigan. We completed the online check-in process and obtained our boarding passes as well as paid for our 3 checked bags. On-line information stated to be at the airport (LAX) 45 minutes prior to departure and proceed to any baggage drop off location. Upon our arrival (1 hour prior) we entered the baggage drop off line (with only 5 people) and were told by a Delta employee that we missed our flight and to report to the customer service line (where we waited for 2 hours). After waiting in line for 2 hours, we were told that the next available flight was 5 hours later. Thus causing us to miss our connecting flight and our ferry to our accommodations on Mackinaw Island (which were all prepaid and non-refundable).

After explaining all of this, there was no support or consideration from the Delta staff. If that was not bad enough, on our return home, we were delayed from Traverse City to Detroit by 45 minutes. And again another 45 minutes from Detroit to LAX. Despite these delays for our scheduled flights, our baggage did not make the flight to LAX. Upon arrival in LAX to find no luggage, we were told that it was not known when our baggage would be delivered. We were told that our baggage may be on the next flight which would not arrive for another two hours (10:30pm).

As of 11:00am the following day we still have no luggage and no information as to the expected time of arrival. The only information I have been given is "It's on another flight" (from a Delta representative) or "luggage has been located and is scheduled for delivery" (from the on-line service). Today was my daughter's first day back to school and had new clothes that she had purchased along with souvenirs that she wanted to take with her and show friends and teachers; however, was unable to do so.

Our trip was 10 days long and our personal items, clothing, and necessities are still in limbo. My daughter was forced to have to wear the same clothes she wore on the plane to school. We were also forced to have to purchase items that were needed for grooming and bathing for my daughter in order to be ready for school. The Delta employees failed to make any attempt to assist us with our needs given the circumstances. Unfortunately, the Delta flight attendants' friendly service were overshadowed and were not nearly enough to outweigh the horrible experience my family has had with Delta Airlines. Our overall experience was one of disappointment and frustration.

There's a question which Delta keeps ignoring. Before I decide my 50,000 are useless and start looking for the cheapest fare to Europe on any airline and not bothering to shop on Delta skymiles marketplace, what has my loyalty gotten me? In other words, what can I do with 50,000 skymiles? I can't buy enough additional miles for a flight to AMS without spending almost as much as the actual fare and I can't use them to buy with miles, etc.

After seeing that all the passenger had come through to pick up their bags, I asked a wheelchair assistant where my mother could be, "Please you must wait," he said. Another half goes by and he suggest I look at the elderly women they already brought down. "Maybe this is who your looking for. " "Are you kidding? I know what my mother looks like, they are not her," I said. Apparently no one knew how to handle this situation so I was told to wait she will be brought down, again and again.

Finally, after an hour, I was told to go to baggage claim. Yes, they considered a human being as baggage, but they could only tell me that yes, she was on the plane and was picked up four minutes ago. Now, why did they make her wait over an hour after arriving at the gate? We will never know. This situation was very confusing to my old mom that she fell to the ground after they dropped her off outside, without waiting for outside assistance, me. Then a stranger, not a Delta employee found her and assisted her in getting home. I was never notified that she left until three hours after the plane landed and Delta could not tell me what claims area she was dropped off at and we are sure it was not at the designated area. Bottom line, do not use Delta if you are flying out an elderly or a child on their own!

A month ago, I wrote in a formal complaint to Delta on the treatment of my 85 year old mother traveling to Greece. I tried to get assistance for her at the airport but to no avail. The complaint is on record with Delta. At that time, I also spoke to a representative at Delta and requested in advance assistance for my mother during her return, which was today 8/29/10 a 3:15 flight from Athens Greece arriving at JFK. They assured me that it would be such noted and that she would get the assistance needed.

When I picked up my mother, I found her struggling to carry her bag and she was alone. She also told me that she was lost for at least a half hour. She was unable to ask for assistance herself because she is unable to speak English and can only speak in Greek. I am appalled that a frail, 85 year old woman was allowed to travel without any assistance. When I picked her up, she was flustered and exhausted. Again, I filed a formal complaint against Delta airline. I was awarded a $50 travel voucher after the first episode. Excuse me, but this voucher could never make up for the incompetence of that airline. My heart broke when I saw her struggling with her bag and I don't need another $50 voucher to shut me up. What I need is for them to take total responsibility for their incompetence. I am livid and want to see justice. Can you please assist me on this? Thank you.

I booked a vacation package thru American Express to Budapest Hungary August 16-23rd. on Friday, August 20th. I fell in a restaurant. What I thought was just a bruised right ankle turned out to be much worse. After a trip to a Hungarian hospital, it was discovered I had a fractured left leg and a badly sprained right ankle. Fast forward, the hospital put a huge plaster cast on my left leg from my ankle to my thigh and bandaged my right foot so much I could not walk. Wheel chair only at my hotel I called American Express re: flights home. Nothing was available until my original departure date of August 23. I slept for 2 days straight. Sunday August 22 I called delta re: my situation. I could not walk, I'm on a wheelchair. I also am afflicted with MS. so I need a seat on the plane where I could remain prone as the cast while weighing a ton was totally immovable. I was told in Budapest. If I didn't want to sit where I was assigned then I could purchase a full fare business class seat.

Delta does not do courtesy upgrades. I explained I was not mobile, in pain, with MS and needing injection, which I did myself to avoid DVT (clots in my legs) as a result of the cast. The hotel also called delta and the same answer. Pay $2325.40 or sit in couch. I cried and begged. Bottom line was $2325.40 or else. Under duress and feeling like I was being extorted, I had no choice but to pay. I phoned delta corp. customer service today August 26 and Anna a corp. supervisor said basically the same thing in" company speaks". I flew in business class and they would not and will not refund my $2325.40 despite the fact I was incapable of flying in the couch section. She offered my $150.00.

I asked to speak to her supervisor and she said no. They will "launch" and internal investigation, but I will not be speaking with them again as I refused the $150.00 and they will not refund my $2325.40 they demanded of me. She would not give me the name of her supervisor or give her last name.

Below is a copy of a letter I sent to Delta airlines, as result of yet ANOTHER cancelled flight. I have finally had the time to send this detailed complaint: On Saturday June 5, 2010, my husband and I were returning home from vacation, making a connection in Atlanta (Flight #440). After waiting in the terminal, beyond our departure time, the gate agent informed us the flight was cancelled, due to mechanical issues. This was the last flight of the day from Atlanta to Knoxville. So, our first thought was why couldn't Delta, Atlanta being a hub, obtain a different aircraft? The Delta flight crew was even ready to make the segment. Obviously, this was not an option. The gate agent directed us to the Delta Customer Service desk.

After waiting in line, we were informed the earliest possible flight would be Monday, June 7, 2010! It was then I called the Delta customer service number and was told that the gate agent had the option to provide us with a voucher for a rental car. This was not the case. While the representative offered the standard hotel voucher and an insufficient food voucher, it was more important for us to get home, as scheduled. We had someone watching our home and pets, and she was not available beyond our scheduled return date. Given the circumstances, (which has occurred to me at least twice in the past 6 month, on the same Atlanta flight), we had no other choice then to rent a car and make the drive home.

Other passengers overheard me making rental car arrangements and were equally in need of getting home as planned. Being sensitive to the needs of others to arrive home, as planned, I offered to rent a large vehicle, with us sharing the $282.78 expense, for us all to ride home. That's when Tamatha and Bailey B. and James H. joined us. I travel regularly for business and have selected Delta as my primary air carrier, mostly due to the merge with Northwest, and available flights. I must say more often than not Delta either cancels or delays flights, due to mechanical issues. While I understand mechanical issues occur, I do not understand why customer service seems to be absent for the travelers whom have made deliberate flight plans with specific carriers.

It seems that instead of Delta offering the hotel vouchers, it would make more sense for your organization to give passengers the option to drive to their final destination and refund the value of the scheduled flight segment. I am writing to you today to give Delta the opportunity to "do the right thing" by compensating my husband and I; and ideally, the three other Delta passengers who had to take matters in our own hands, in order to arrive home as planned. If you would like a copy of the receipts, please provide the information to submit them.

I have also sent a copy of this letter to the organizations listed below, as a means to voice my opinion, as a consumer that something must change! Those of us, who travel for business purposes, have minimal choices when it comes to face-to-face meetings with our clients. We rely on the airlines to not only transport us safely but, on time! If this means you need to change your process of maintaining equipment, please do so! The inconvenience and cost ($282.78 car rental + gas) of having the drive home rather than fly, as planned and scheduled.

My husband made a reservation for my daughter on 8/15/10. We wanted to use our reward miles. He was told that we were being charged $220.00 to transfer our miles to her. My daughter is traveling with her fiance and he requested for them to sit together. They not only told my husband that no seats were available together, but if they wanted to upgrade to better seats, the charge would be $150.00 per person, change seat fee and an additional $1940.00 to upgrade. That's not only ridiculous, but a blatant ripoff!

First of all, I fly a lot from Honolulu to the mainland. I usually fly United or Hawaiian because Delta has such poor selections on destinations and the service is horrible. The employees are arrogant and unfriendly. They talk down to their customers and make them feel so insignificant! They need to know the reason they are employed. It's the customers! I even brought to the operator's attention the best price guaranteed motto advertised. I found a round trip on Hawaiian Air for $370.00. I was then put on hold, only to be later told that it doesn't apply to reward miles. So why do they call it a reward program? They don't reward the customer in any way possible. They charge you to use it, they charge you to upgrade, they charge you to change it in any way possible and they charge you $150.00 per ticket to cancel! How are the customers getting rewarded? I emailed customer care and called, only to find out that customer care (ironic isn't it?) was closed! So that should pretty much tell you how much they care and want to reward. All I wanted were seats together!

On August 16th, 2010, I was scheduled for a flight to depart Reno at 6:25 AM with one stopover. I was scheduled to arrive in Newark, NJ at 4:44 PM eastern time. Due to a malfunction with their plane, I was rerouted with even more stopovers on different planes and different airlines. I finally arrived at 1:00 AM eastern time. They offered me $100 voucher to fly on their terrible airline again. Of course, I refused. That doesn't even come close to compensation for what I went through that day.

Delta abandoned an 82-year-old man, 6,000 miles from home, sick and alone, after bumping him from overbooked flight. Arriving early for his flight from Rome to New York, Salvatore **, an 82-year-old with serious health issues, was told to wait until he was called. Later, he was bumped from his flight and treated rudely when he protested, and was physically attacked and pushed away. He was robbed at the airport which was reported to police. Without money, food, or lodging, Delta failed to offer any assistance. Mr. ** filed numerous complaints with Delta. Delta offered their final insult with a $100.00 credit toward a future flight. Please contact me for further details, as I am concerned that this should not happen to any future passenger in the dire need as was my father.

My wife and I took a cruise to the Caribbean via the Oasis of the Seas sailing from Ft. Lauderdale, FL from July 31, 2010 to August 7, 2010. To get there, we flew Delta's Flight 1727 at 11:48 on July 30, 2010. We traveled with another couple. My reservation was #**. It was quite embarrassing to offer to buy them drinks by giving them two "in-flight courtesy coupons". I was told by a flight attendant that their coupons had expired and were, therefore, no good. On the coupons was written "1995 Delta Airlines", yet there is no date of expiration. I have 7 of these "no good" coupons.

I purchased tickets on Orbits, but I had to cancel the trip for travel on Oct 6th, 2010. I was told that they would not refund money, that its Delta's policy to charge $150 cancel fee, plus add additional fees to change ticket if used on another flight. I would not even let me give tickets to another couple that needs tickets for same day, same flight.

When getting ready to fly home, we sat on the plane for several hours and then they went to take off again and more mechanical issues had us stay on the plane forever again and then the captain came on and said it was time for him to clock out. We all had to get off the plane. Next morning, same thing. They put us on the same plane, had different issue this time and sat there for four hours. Then I didn't get to fly into my hometown, had to fly into a different town and had to pay a cab to take us home, cost us $150.

I flew with my girlfriend from ATL to RHI then from RHI back to ATL. On the trip back, the CSA or whoever checked the luggage, opened every single of our hairspray and liquid bottles and then threw them back in without properly restoring. The kids and I had some nice and expensive clothes in that suitcase and now they are destroyed. I had to pay 25 dollars to even get that suitcase on the plane.

My son, granddaughter and I boarded DL Flight 2736 in Memphis from Gate B10 on Sunday July 18. Since we had a baby with us and had been upgraded to First Class Bulkhead Seats (** and **), we boarded early. I placed my small backpack/purse under my feet as we were getting the baby settled. When we arrived at NYC/LaGuardia, I discovered that my bag was gone. What I learned was that sometime between our boarding and the plane's takeoff from Memphis, the passenger in the seat behind me gave my bag to the flight attendant; apparently she thought it was left from a previous flight.

The flight attendant gave it to the captain who took it off and gave it to a Delta agent. After landing in LaGuardia, the passenger, flight attendant and pilot all acknowledged what happened and said they were sorry. The captain told me to talk with the gate agents who directed me to report to the baggage claim area. I filed a claim, really a lost and found report, since the bag was not checked.

Over the next few days, I spent hours on the phone to the MEM and LGA baggage numbers I was given, usually getting no answer or busy signals. I filed missing baggage reports with DL online, but was unable to trace it because it was not checked. The bag was not located at either airport. I was told that Delta takes no responsibility for lost personal items. After many calls, I finally spoke with someone in Corporate Customer Care and was told that an incident report would be filed (Case No. **). Finally I was referred to Corporate Security who gave me a phone number for the DL employee responsible for MEM security, Mark **. I called and left 3 voicemails, with no response.

On 7-20-2010, I found 8 unauthorized charges made in Memphis the day after the bag left my possession, both on my AMEX credit card and my Fidelity debit card. After much trouble getting the information, I reached MEM security and was told that Officer Craig ** filed a police report (Case No. **) but have been unable to get a copy of it. Delta has refused to take any responsibility for this occurrence. I have an inventory of the contents of my bag. The monetary value is over $2000 and the potential for identity theft and fraud is huge. I have paid for several services to monitor for potential outcomes. I have had to cancel 3 credit cards, 2 debit cards, 2 checking accounts, and to replace my driver's license and numerous other cards.

Returning home from Navy graduation, we flew Delta Airlines Flight no. 5599 (2:15 pm, but it was late), on July 13, 2010 (Tuesday) from Milwaukee, WI with a connection in Atlanta, GA to San Jose, CA. We boarded Flight no. 5599 to Atlanta. Due to the weather, we were notified that we were circling for our turn to land. However, the pilot announced that we were low on fuel and would have to be diverted to Augusta, GA to refuel. We landed in Augusta and were allowed inside while the airplane refueled. However, when we re-boarded the plane, we were told that the fuel truck would not refuel until the fire truck showed up. We sat briefly in the plane and waited.

Eventually, this was done, and we proceeded for take off towards Atlanta, GA. Once in the air, and with in a short amount of time, we were told that there were too many planes waiting (weather has cleared), that the pilots had too many hours, and we were being returned to Augusta, GA. Once back in the Augusta Terminal, we watched the pilots and crew members walk out of the terminal with their luggage. Delta brought in another plane that would only carry 50 of the 72 passengers, and proceeded to fly them to Atlanta. This process took hours to complete. By this time our 7:15 flight out of Atlanta, GA has been missed and changed to the 10:54 pm flight.

It is now 11:30 pm, we have not had anything to eat for over 12 hours, and the Delta Representative has consistently been telling the remaining 22 passengers to "wait 15 more minutes, just be patient." Eventually, we were told that we were going to be put up in a hotel at Delta's expense, along with vouchers to get us to and from the airport. My husband and I were given a room at the Georgia Inn (4 total rooms), and there were 7 rooms at the America's Best Value Inn for the remaining passengers. At 12:30am, we were shuttled to the worst hotel I have ever imagined could exist. First, there was no key for the room.

The manager/owner was going to have to let us in every time we needed it. As we walked to our room, there were rat feces along the walkway (we were on the second floor), beer cans and cigarette butts littered throughout. The smell of urine, both human and animal, permeated everything. It was absolutely nauseating. This was outside, and to be honest, the inside was the same. The rooms were 90 degrees with the air conditioner running, stains throughout the carpet (huge), and the smell of urine and cigarettes were in the room (it is supposed to be non-smoking).

We called the shuttle to take us back to the airport. Once back at the airport, we were notified that we were not scheduled to leave Augusta, GA until Thursday at 5 pm. We ended up finishing Wednesday morning at the airport until I was able to make a reservation at the Fairfield Inn, and get the shuttle. I did contact Delta during this time, and was told that our flight was coded as being an act of nature and that we had no recourse for the costs we incurred. This would have been believable except that we were told that the pilots were done flying, as well as the other plane was brought in to fly 50 of the passengers out of Augusta. This was the worst experience I have ever had in traveling. We should have been home Tuesday night at 9:15 pm, and instead we were home Thursday night at 10 pm.

Beyond hungry, exhausted, and dirty. We incurred the following costs: Fairfield Inn $107+ (plus tips to shuttle driver) and dinner delivered $20. Two lost days of work for both of us (4 total). We had to use additional vacation days that were not planned on using to see the Augusta airport. Myself $865.00, my spouse $524.00

My husband and I were scheduled to fly from DC to Honolulu with one layover. Due to re-routing of our plane the night before to a nearby airport as well as an error in flight crew scheduling, our flight was delayed and we missed our connection in Hawaii. Instead of a direct flight from Atlanta to Honolulu on first class, we were re-booked on standby with two layovers and an arrival the 9 hours after our scheduled arrival.

We could have taken this with good humor however the customer service agents at Delta were absolutely horrendous. From the outset, they were rude, unprofessional, and worst of all, completely incompetent. They did not appear to understand how their own computer system worked. We have emailed Delta over a month ago and have not received any acknowledgement. Flying with them has been a tremendous disappointment and we will not make this mistake again. I would encourage others to rethink making flight arrangements on Delta as well.

Flight DL2296 was scheduled to leave Minneapolis, STPA at 5:30 pm on 19th of July 2010. The flight was delayed for 4 hours for a 2-hour flight to NYC. The delayed problem or cancellation of flight was not displayed at all. The monitors all showed that the flight was leaving at 5:30, even though there was a significant delay. I received a notification call that the flight was leaving at 6:55 pm instead. But the flight left at 8:10 pm and didn't take off the runway until 8:30 pm. Diane received two notifications, a 7:00 delay and then an 8:10 delay, neither of which was displayed and were not accurate. There was no plane available/ready for the designated scheduled flight. I believe they scrambled to get it together. Then, they put us on a plane that was not mechanically ready before takeoff. Economic: pay us for the time spent waiting with no information provided and second guessing Delta. No common sense was used.

On July 14, 2010, I was traveling from Burlington,VT to Nashville with my 4 children and another child who is a friend of the family. We had no issues with check in but were told that the flight was delayed 45 minutes. We were given boarding passes with seat assignments for both legs of the trip. We were also told that we may not make our connection in Detroit because of the delay. The ticketing agent told me that we should proceed to the gate in Detroit (the other departure may also be delayed) but if we missed it, then all other flights to Nashville were full. We would be taken care of in Detroit at the gate.

The gate in Burlington was complete chaos with only one agent at the desk and a line of at least 10 people waiting to speak with her. She had another flight to NY which was over 1 1/2 hours late leaving to deal with and angry customers all over. When it was our turn to board, only one of the 6 boarding passes worked (the one that did work was the child who was traveling with us). The boarding agent told us not to worry and to just board which we did.

Upon arrival late in Detroit we (me and 5 kids aged 8-14) ran to our next gate and to our relief, they had just started boarding people who need assistance. We waited for zone 3 to be called and proceeded to the gate. Again, only one boarding pass worked (the child traveling with us). The gate agent told me that 5 of our 6 seats had been given away and the plane was full. I asked to speak with a supervisor whose name was David **. He informed me that there was nothing he could do and that there were only 2 seats available and I could send 2 of the kids on and the rest of us would have to stay in Detroit over night.

While arguing with him, they proceeded to close the gate door. I asked them to remove the people from the plane that had our seats. No explanation was given for giving our seats away. We were on time for both flights and had been given boarding passes and seats for both. We were given $6 food vouchers and $25 coupons for future flights. We arranged a flight to Huntsville, Alabama and I paid a neighbor $100 to come and pick us up in our van. Our luggage was on the Nashville flight and was delivered to us the following day at noon. Not only was I humiliated at the gate by their shabby treatment, but I am still incensed that this was done to us. I paid over $1500 for the tickets and followed their rules as far as checking in and being on time. We were never given a reason for losing our seats. They never apologized or tried to correct the problem. I will never fly Delta again in my lifetime and will make sure that my children do not as well.

I flew together with my family to and from Sydney, Australia on July 6 and July 17th, 2010. I bought the tickets in three parts during one telephone call with Delta service desk because the payment methods were different. My ticket was paid by Boise State University where I am a professor. I redeemed miles for the ticket of my husband and I paid the ticket of my son. I bought the tickets 4 months in advance (in which Delta had the chance to play with my money) in order to get good seats and had seats on an exit raw (44 A, B, and C). Since the tickets were paid differently, I asked the clerk on the phone to explicitly make a note that we are a family and should not be separated and get other seats assigned. The person on the phone explained that this is done.

On the way back, I first had to wait more than three hours because of some internal Delta problems, which ruined my total itinerary and I returned back with 6 hours delay. When we finally got the boarding passes, I realized that the seat assigned to my son is 31F instead of 44A. Nobody did the smallest attempt to resolve the problem, although I suggested many possible solutions. The only thing I heard was an apology, which, in essence, is not a solution of the problem. This fact and the nasty behavior of the person seating on seat 44A made our trip back a nightmare, at which we all could not rest and walked through the airplane to see each other. I insist to get compensation for the huge inconvenience I had during this flight and the delay of 6 hours of my return.

I tried to redeem these certificates in the next two months, but since the time coincided with the merger of NWA with Delta, I was advised to wait until the merge becomes a fact and get them then. I bought several tickets from Delta in the mean time, but was always unable to use the Discount Travel E-Cert due to absolutely unclear reasons given to me either online or on the phone.

I have also spent several hours on the phone in order to include the miles to my Delta Skymiles number, but after several transfers the line usually disconnected or the persons on the phone did not know what they are supposed to do. I tried to arrange this at the airport, but got the answer that this can be arranged only via the phone with the main corporate office. Please compensate the miles including the one on my Delta Skymiles number and send me a check for $25.

We booked flights for Delta airlines nine months in advance of our vacation. Within the nine months, planes and connections were changed so many times. Our seat arrangements were also rearranged each time. There are six of us in my family including four children. They had the children as young as 5 years old sitting alone.

While on vacation, on the 4th of July, Delta airlines emailed us that our flight two days later was cancelled and we would have to stay another day. When we called Delta airlines, they informed us that they do not compensate for hotels or food. Not being able to afford another day in Boston, we stayed on the phone for hours trying to get another flight out. I cannot tell you the rudeness and uncaring service we received from the customer service at Delta.

We finally got a flight and left on the day we were supposed to. The flight home was miserable. We flew from Atlanta to Ontario, California and the flight attendants were so rude. Every time we asked a question or made a request, we were treated as if we were bothering them. Finally, I told one of the flight attendants that she did not have to be so rude and walked my son down the aisle to the bathroom. The flight attendant who was in the middle of serving beverages followed me down to the bathroom and started yelling at me that she was not rude and that I needed to take it back. I informed her that I was not going to argue with her and she needed to leave me alone. She walked away for a few minutes and came back crying hysterically in front of everyone and said I was the meanest person she ever met. She started pointing at passengers and saying hysterically "Tell her I am not rude."

I cannot tell you how frightened the other passengers looked. I very calmly told her that she needed to pull herself together, that this was her job. She went into the back, fell on the floor and continued to cry hysterically. She then got on the phone and called the other flight attendants to come back and comfort her, which they did. They passed me by with my small children and never apologized for the crazy behavior of the flight attendant. When the plane finally landed I calmly asked the pilot for the flight attendant's name and he refused to give it to me. I could not believe it. I tell you, no matter how discounted the flight is, do not fly Delta!

We had an incident which occurred involving our boarding of Delta Airlines flight ** departing STT (St. Thomas USVI) at 1:05pm on March 17th 2010 and the resulting $4,048 in additional costs we incurred because of such incident. Although we arrived prior to our flight departure, we were told that the flight was closed and that we would not be allowed to board. It is our understanding that a "closed" flight means that no more fares can be purchased; however, we had purchased fares and just wanted to check-in. At that point, shock and panic set-in as we had our three children with us and had to make a connecting flight at JFK (New York).

The ticket agent indicated that we could be re-routed through Atlanta for $50 a passenger ($250) plus the difference in fare, which was approximately $3,100 as it was "Y" Class, or similar to First Class. This seemed outrageous to us as even re-routing through a later flight in economy was going to be an additional $2,100. At one point, one agent told us that we could re-route for $50 a passenger, but then they were told by someone higher up that it was not possible as we purchased bulk tickets through Priceline.com and would have to make arrangements through them. At that point, we left the check-in line and tried to re-group.

We contacted Priceline.com and were told that the airline should have been willing to re-route us for the change fee and thereafter neither provided nor offered further assistance. We began attempting to book fares with another airline for March 17th as we knew costs rises significantly the next day as it was spring break. As most of you well know, booking fare the same day as you are travelling is quite expensive and doing so an hour or two prior to departure is very difficult. We were able to book fares through American Airlines for the next to the last flight off of St. Thomas for March 17th for $3,641. This route had a lay-over in Miami, Florida and therefore, we had to book to hotel rooms to accommodate our party at the cost of $407 for a total extra cost of $4,048.

This absurd situation could have been avoided from the start had our family been allowed to board the plane for which we had previously booked fare. There has never been an instant when we have been on a plane and the doors were closed twenty minutes prior to departure time. For that matter, there have been few instance were the plane departed exactly at departure time and the doors are always closed just prior to leaving the walk-way. Further, this situation could have been avoided had the check-in counter been properly staffed. It is ludicrous that, with passengers waiting in line, there are at least two people behind the counter talking to each other and not even attempting to assist customers.

Delta had three agents behind the counter with only one working while American had four agents, all of which were working. It is simply preposterous that we would end up with over $4,000 in additional cost to our trip, when we arrived prior to departure, but the airline can be late in departure and/or arrival and not be penalized.

It was for the reasons described that we disputed the corresponding credit card charges for the fares of our Delta Airlines flights, as we feel we were not provided with the full services we paid for. Delta Airlines has counter-contested our dispute because they say that they did provide the services. We did, in reality, receive services which provided transportation to St. Thomas, USVI; however, we were not provided the other half of the services to provide transportation back to Kansas City (MCI). We were able to book fares through American Airlines for the next to the last flight off of St. Thomas for March 17th for $3,641. This route had a lay-over in Miami, Florida and therefore, we had to book to hotel rooms to accommodate our party at the cost of $407 for a total extra cost of $4,048.

I would like to relate to you the inconvenience experienced by myself and 240 other passengers on DL 1792 from San Diego to Atlanta on June 30th at 10:55 pm. I checked in early and saw that no gate was assigned. This did not bother me as it's happened before. But as it got closer and closer to 10 pm and I saw other flights posted that were scheduled to leave at 11 pm, it did give me pause. Finally the gate was posted and we all started moving over (there are only 4 Delta gates in San Diego).

We sat and sat, watching other flights board and leave the gate. Nothing was communicated to us and we all started talking to one another. Eventually someone came on the PA and said that our flight crew had just landed and when they arrived at the gate, in 5-10 minutes, we would start boarding. But nothing happened--we just waited and waited. Then we were told that we would board. Then we were told no. Then we were told that the flight with our crew on it did not have a gate in which to de-board so they would be coming as soon as they had a gate. By now, everyone is standing.

Eventually, we were told that San Diego has a noise ordinance prohibiting flights in or out after 11:30-- so when we could board, we would have to do it fast. The flight crew arrived and the captain said he'd called someone to get permission to take off after 11:30 without penalty, and we all could board. However, instead of an orderly boarding, all areas were let on at once-- and this was a 767 and a full flight! As we were settling in, we were told that we didn't have permission for a late departure, so we had to de-board. Everyone filed off, and milled about. We were told that the flight was rescheduled for 6:45 am and since it would go out as the same flight (except now numbered 9857) we would not need a new boarding pass --we could use the original one on July 1.

They tried to get everyone to leave the gate area, giving Sheraton passes to those who wanted to leave right away. Others they encouraged to use a red card to get information. Many of us wanted a boarding pass in hand (I'm 62 and needed that reassurance) so we waited in line. They did open several lines. When it was my turn, they rescheduled my transfer in Atlanta and gave me a new boarding pass for the San Diego/Atlanta let. The seat had changed from 13F to 31F. I was told the computer reschedules everyone. This confused me since we were told that we could use the old pass earlier. I asked how much time I would have in Atlanta to make my connection and after a lengthy pause, I was told 45 minutes. I asked if there was a terminal change, and I was told there was. I asked for a copy of my schedule since they were unable to print my boarding pass for the Atlanta /Richmond arm. She was reluctant to give it to me, but eventually did.

I was not offered any vouchers for meals so I asked for one. I received a voucher only after asking--it was not offered. It was now about 1:30 am, and we had been told to be back by 4 am, so I chose to stay in the airport (I was afraid if I fell asleep, I would not awake in time). We were then told that the baggage was on carousel 8 and we all needed to get our bags and reenter tomorrow through security. No one could stay in the gate area. This got a lot of people upset as the gate area is more comfortable, and many of us had been stranded before and could stay in the gate area with other airports. We were told this was a CSA regulation. Many guessed that the bags had never been loaded.

Every chair in the gate and baggage area was filled with people and bags, and many spent the remaining hours on the floor--including infants and small children. The employees from the gate passed through this area to punch out and go home and you might think that they would be considerate to all the stranded customers, but they were not. They spoke loudly, joked, called to one another and generally made commotion. Anyone hoping to catch a wink or two was sorely out of luck.

So we all started talking and we were all told different and conflicting things. It was apparent that it was all confusion. People were upset and everyone had a different story. The next morning, employees started arriving about 2:30 am. They went to the back and stayed there. At 4:10, the other airlines started processing their baggage passengers, so we Delta people started lining up. Needless to say, we filled the baggage queue rapidly. The Delta baggage staff did not appear until they had to and not a minute before.

Some people who had not gotten a new boarding pass were turned away at security, but some made it though. This would cause problems at the gate. Later as new boarding passes had to be generated for everyone, contrary to what we had been told. Once through security I went to get breakfast and found that the voucher would cover little. I had a bowl of oatmeal and a small coffee--and had to add money to the voucher. At 6:30, the gate had not been assigned so all 240 of us were getting very nervous. I looked at my schedule and noticed that the schedule listed our flight for 7:30 departure, yet the boarding pass clearly stated 6:45. I was scheduled to land in Atlanta at 3:00 pm, and was supposed to take off from Atlanta at 3:06 (with a terminal change).

There actually was someone at the gate (it is very hard to find a real person anywhere in the airport these days) and I wish I had gotten his name, as he actually treated me like a person. I showed him my schedule, and he looked at it and said my name (first and only person who did) and agreed that the schedule did not look likely. He kept my schedule as it was but added a later flight out of Atlanta saying that if I missed the first, I still had a confirmed seat on the later flight. He also changed my seat from row 31 to row 17 so I could get out faster.

The boarding was late and further delayed by the people still using boarding passes from last night. The gates were also having some printer problems. Once boarded, we were told by the pilot that he was sorry about the delay and that we would have a choice of peanuts, biscotti or pretzels with our free soda or coffee. We were under whelmed at best. The he came on the PA to say that due to the weather, only one runway was open and we would have to wait. Other planes around us were leaving the gate, but we were going no where. Once in queue, the pilot said we had at least an hour wait so he was turning off one engine to save gas. Once in the air, he said that we could watch movies free.

Just before we landed in Atlanta, very late, the pilot again came on to say that because most of us missed our connections, Delta would have all sorts of extra gate personnel to help us with our connections. I got off the plane and looked for the extra help. There was none. One gate agent was in the gate where we landed. Another passenger asked where the extra help was and we were told--see that board up there? Well that shows your connections. Look for your destination and it will have a gate and time. If you can't make the first one listed, go to the next, and so forth. He said this in a very rude and sarcastic manner.

I had turned on my phone only to find I had missed a call from Delta about my missed flight--the call came while I was in air and prohibited from using my phone. Ironic! I was lucky to have hour to get to the gate of my later flight. My husband called me to tell me that according to the Delta website, the plane for the Atlanta/Richmond leg originated in New Orleans and was grounded. I went to the gate to get my boarding pass and was told that I would have to be standby, that I didn't have a seat. I handed over my schedule showing confirmed, awaiting seat assignment asking him what does this mean. He took the schedule without a word and he printed something, slammed it in front of me and said, is this what you want? That threw me, but I bravely went on and asked if another plane had been found for this flight. Several others who had received calls from their relatives about this had come up behind me and they chimed in. The gate agent said he couldn't release that information. Say, what?

We did board, and I did get to Richmond however this is the worst experience I've had. I fly a lot for work (I'm Director of Human Resources) as well as pleasure and I've never seen the total lack of communication, lack of clarity or the lack of personal responsibility ownership shown by the majority of Delta employees I had contact with. I am appalled. I would like to relate to you the inconvenience experienced by myself and 240 other passengers on DL 1792 from San Diego to Atlanta on June 30th at 10:55 pm.

I checked in early, and saw that no gate was assigned. This did not bother me as it's happened before, but as it got closer and closer to 10 pm, and I saw other flights posted that were scheduled to leave at 11 pm, it did give me pause. Finally the gate was posted and we all started moving over (there are only 4 Delta gates in San Diego). We sat and sat, watching other flights board and leave the gate. Nothing was communicated to us and we all started talking to one another. Eventually someone came on the PA and said that our flight crew had just landed and when they arrived at the gate, in 5-10 minutes, we would start boarding. But nothing happened--we just waited and waited.

Then we were told that we would board. Then we were told no. Then we were told that the flight with our crew on it did not have a gate in which to de-board so they would be coming as soon as they had a gate. By now, everyone is standing. Eventually we were told that San Diego has a noise ordinance prohibiting flights in or out after 11:30--so when we could board, we would have to do it fast. The flight crew arrived and the captain said he'd called someone to get permission to take off after 11:30 without penalty, and we all could board. However, instead of an orderly boarding, all areas were let on at once--and this was a 767 and a full flight!

As we were settling in, we were told that we didn't have permission for a late departure, so we had to de-board. Everyone filed off, and milled about. We were told that the flight was rescheduled for 6:45 am and since it would go out as the same flight (except now numbered 9857) we would not need a new boarding pass--we could use the original one on July 1. They tried to get everyone to leave the gate area, giving Sheraton passes to those who wanted to leave right away. Others they encouraged to use a red card to get information. Many of us wanted a boarding pass in hand (I'm 62 and needed that reassurance) so we waited in line. They did open several lines.

When it was my turn, they rescheduled my transfer in Atlanta and gave me a new boarding pass for the San Diego/Atlanta let. The seat had changed from 13F to 31F. I was told the computer reschedules everyone. This confused me since we were told that we could use the old pass earlier. I asked how much time I would have in Atlanta to make my connection and after a lengthy pause, I was told 45 minutes. I asked if there was a terminal change, and I was told there was. I asked for a copy of my schedule since they were unable to print my boarding pass for the Atlanta /Richmond arm. She was reluctant to give it to me, but eventually did. I was not offered any vouchers for meals so I asked for one. I received a voucher only after asking--it was not offered.

It was now about 1:30 am, and we had been told to be back by 4 am, so I chose to stay in the airport (I was afraid if I fell asleep, I would not awake in time). We were then told that the baggage was on carousel 8 and we all needed to get our bags and reenter tomorrow through security. No one could stay in the gate area. This got a lot of people upset as the gate area is more comfortable, and many of us had been stranded before and could stay in the gate area with other airports. We were told this was a CSA regulation. Many guessed that the bags had never been loaded.

Every chair in the gate and baggage area was filled with people and bags, and many spent the remaining hours on the floor including infants and small children. The employees from the gate passed through this area to punch out and go home and you might think that they would be considerate to all the stranded customers, but they were not. They spoke loudly, joked, called to one another and generally made commotion. Anyone hoping to catch a wink or two was sorely out of luck. So we all started talking and we were all told different and conflicting things. It was apparent that it was all confusion. People were upset and everyone had a different story.

The next morning, employees started arriving about 2:30 am. They went to the back and stayed there. At 4:10, the other airlines started processing their baggage passengers, so we Delta people started lining up. Needless to say, we filled the baggage queue rapidly. The Delta baggage staff did not appear until they had to--and not a minute before. Some people who had not gotten a new boarding pass were turned away at security, but some made it though. This would cause problems at the gate. Later as new boarding passes had to be generated for everyone, contrary to what we had been told. Once through security I went to get breakfast and found that the voucher would cover little. I had a bowl of oatmeal and a small coffee--and had to add money to the voucher.

At 6:30, the gate had not been assigned so all 240 of us were getting very nervous. I looked at my schedule and noticed that the schedule listed our flight for 7:30 departure, yet the boarding pass clearly stated 6:45. I was scheduled to land in Atlanta at 3:00 pm, and was supposed to take off from Atlanta at 3:06 (with a terminal change). There actually was someone at the gate (it is very hard to find a real person anywhere in the airport these days) and I wish I had gotten his name, as he actually treated me like a person. I showed him my schedule, and he looked at it and said my name (first and only person who did) and agreed that the schedule did not look likely. He kept my schedule as it was but added a later flight out of Atlanta saying that if I missed the first, I still had a confirmed seat on the later flight. He also changed my seat from row 31 to row 17 so I could get out faster.

The boarding was late and further delayed by the people still using boarding passes from last night. The gates were also having some printer problems. Once boarded, we were told by the pilot that he was sorry about the delay and that we would have a choice of peanuts, biscotti or pretzels with our free soda or coffee. We were under whelmed at best. The he came on the PA to say that due to the weather, only one runway was open and we would have to wait. Other planes around us were leaving the gate, but we were going no where. Once in queue, the pilot said we had at least an hour wait so he was turning off one engine to save gas. Once in the air, he said that we could watch movies free.

Just before we landed in Atlanta, very late, the pilot again came on to say that because most of us missed our connections, Delta would have all sorts of extra gate personnel to help us with our connections. I got off the plane and looked for the extra help. There was none. One gate agent was in the gate where we landed. Another passenger asked where the extra help was and we were told--see that board up there? Well that shows your connections. Look for your destination and it will have a gate and time. If you can't make the first one listed, go to the next, and so forth. He said this in a very rude and sarcastic manner.

I had turned on my phone only to find I had missed a call from Delta about my missed flight--the call came while I was in air and prohibited from using my phone. Ironic! I was lucky to have hour to get to the gate of my later flight. My husband called me to tell me that according to the Delta website, the plane for the Atlanta/Richmond leg originated in New Orleans and was grounded. I went to the gate to get my boarding pass and was told that I would have to be standby, that I didn't have a seat. I handed over my schedule showing confirmed, awaiting seat assignment asking him what does this mean. He took the schedule without a word and he printed something, slammed it in front of me and said, is this what you want? That threw me, but I bravely went on and asked if another plane had been found for this flight. Several others who had received calls from their relatives about this had come up behind me and they chimed in. The gate agent said he couldn't release that information. Say, what?

We did board, and I did get to Richmond however this is the worst experience I've had. I fly a lot for work (I'm Director of Human Resources) as well as pleasure and I've never seen the total lack of communication, lack of clarity or the lack of personal responsibility ownership shown by the majority of Delta employees I had contact with. I am appalled.

On April 3rd at 10 p.m., I took Delta flight from Paris to New Orleans via Atlanta. The purpose of the travel was to give a paper at an international conference. As the stewards began serving drinks, the lady in front of me started reclining her seat. I asked her politely to wait since there was no room to open the table, eat, and drink. She took my request very badly, more so than I could ever have imagined. I found out later that she went to the back of the plane to "inform" the officer of my "misconduct". I was summoned to the back of the plane, was reprimanded, was taken the number of my French passport, and I was left with an unpleasant feeling.

As the plane landed in Atlanta, a voice announced that all passengers should remain seated. The officer came up to me and asked me to follow him. I cannot describe my feelings as I was whisked out of the plane like a criminal. I was "welcomed" by a number of policemen and women, taken to a secluded place at the airport. I had to wait under guard while the "lady" was explaining her case. After some time, I was told that no charges were pressed against me but that I was forbidden to go on with my other Delta flights. I had already lost the connecting flight to New Orleans. So, I had to pay for a hotel near the airport and book other flights (US Airways) to and from New Orleans.

My complaint concerns the financial aspect of this misadventure. I'm asking moreover to be given apt compensation for the unacceptable, demeaning attitude toward me. I am Professor of American Studies at a French University and intend to pursue this case and publicize it in the French and European media that are accessible to me, unless I get fair compensation for this horrible experience that I had to undergo for no reason whatsoever.

This is a message to Delta Airlines. I consider myself a considerate traveler. In that regard, I would appreciate some consideration in return. What I expect when I purchase or in this case when I recommend or approve the purchase of an airline ticket, is that I will get to where I am going and I will get there when I am told I will get there. There is a certain leeway or tolerance inherent with these times. It is well understood that some delays may occur.

What I got and what I have experienced on July 15th, 2010 was a total disregard for that moral contract and an unacceptable level of responsibility by Delta Airlines. I am a platinum elite flyer with Northwest Airlines and the Delta influence on the new combined company makes me want to throw that all away and go back 15 years and rejoin Continental. I had a simple flight from Minneapolis to Cleveland that was disturbed by a maintenance issue. Fine, I allowed for that, I was coming from Pusan, Korea via Tokyo, Japan, things happen. But wait, why can't I go on a later flight? Oh, the next flight to Cleveland is fully-booked. Well, what about another plane? Who knows? Here is my point.

I will do everything in my power to never, ever fly with Delta again. You have taken my favorite airline and ** it up. By the way, look into it. You will see that I have had 5 out of 5 bad experiences in flying with Delta - no video, no sound, delays, cancellations, etc. P.S. Search the web. I intend to place this everywhere!

We are going on a family vacation for my parents 40th, flying out of FSD, Sioux Falls, SD. There are 22 of us and our flight was cancelled. We were the first flight out and they didn't know the plane was bad. We cannot get another flight until tomorrow. We have a $1,000/night hotel. We are trying to switch airlines but you won't release us. Why? We only have 5 days. What are you going to do for us? With all activities and hotel/food, we are looking at at least $5,000 for this.

We were set to leave the Norfolk, Aa airport headed to Atlanta, Ga. All flights were cancelled. DELTA reps didn't show any compassion nor did they offer alternative actions. They are leaving us stuck in this airport 13 hours. They offered no true or real explanation except bad weather. I have two employees traveling with me. I want answers now. If I have to contact Mr. A., I will do so following the proper chain of command until I reach him. If this is how delta treat their passengers, my company and every affiliate, I'm apart of including my fraternity members, college and graduates, masonic brothers and eastern star sisters will never use delta air.

We are also in this airport without food because the entire food court is closed. if this is what being a passenger on delta is like, I promise to never use your company again and I will also respond to this situation on my Facebook page. I'm loosing out on three $4800 contracts because of a delayed flight by delta.

I arrived at LAX about 10:00 pm well ahead of my flight leaving just after midnight and I checked in at the Delta ticket counter. The ticket was purchased with NW Worldperks miles from my mother's account and the "security" taxes and fees were paid by me. There were two Delta employees behind the ticket counter, a man (black hair, tanned skin, oriental-looking, about 5'10" tall, slight build) who had no airport ID but whose nametag read, "Abe **," and a female (black or brown hair, mid-20's, about 5'4") who also had no airport ID and no nametag.

I attempted a check-in at the kiosk and was rejected. So I proceeded to the Delta agents. I gave my PNR number to the female employee, who fiddled around for a moment and apparently could not find my reservation. She said, "It looks like Delta lost your ticket." She consulted Abe ** who looked at the printed version of my itinerary (attached) and told me he could not find my itinerary in the computer. The female whispered something to Abe ** who pointed at me and said, "She's not elite." Abe ** was lying: I was a Gold at the time and now hold Platinum status.

I was very polite, but Abe ** was hostile and threatened me, stating he was going to put me on the no-fly list. I was forced to leave LAX, threatened and very, very shaken. I have contacted Delta many times and they refused to return my taxes and so-called "security" fees. They have refused me compensation for refusing my confirmed, paid-for and ticketed reservation. They refused to let me buy a ticket for the flight.

The purpose of my trip was to start a small business that could be done only at Oshkosh AirVenture, which happens only once a year. I was unable to start business and estimate $200,000.00 worth of financial damage. We are going on one year now and my statute of limitations for a complaint and charges against Delta are running out, which is what Delta had planned. I want to prosecute Delta.

Never have I paid so much money to be treated so poorly! I have recently experienced tremendous disrespect and disregard for common courtesy at the hands of employees working for Delta Airlines. My husband and I traveled to Miami last week from the Omaha airport via a layover in Memphis. Our flight from Omaha arrived in Memphis on time, but our connecting flight, DL2412, to Miami was cancelled approx. 15 minutes prior to our arrival at Memphis airport. This is when my nightmare began.

We arrived in Memphis to a text message that the flight had been cancelled. We asked the agent at the arriving gate what to do. After looking through his computer for 5 minutes he stated, "there are no flights available to Miami today, you ain't gettin' out of Memphis till tomorrow". I stated that this was not an option as we needed to make it Miami today, and he sent us to another desk. The woman at that desk scanned our tickets and said that there was no problem, and that we were scheduled for a flight at a different gate to depart at the same time.

When we arrived at that gate, we realized that she was incorrect and our flight was in fact still cancelled. We were then directed to the customer service desk where over 20 people waited in line for the one and only Delta agent working at the customer service desk. We stood in line and at the same time got on the phone with the 1-800 number (since the customer service line was not moving at all). My husband began speaking with a customer service rep and explained we had to make it to Miami asap. She was very helpful in trying to assist us in finding a flight. She said the only thing she could find was a flight leaving in approx. 25 minutes from an adjacent gate. She told my husband that we were on the flight list and instructed us to ask the gate agent to confirm.

I walked up to the gate agent named Christopher ** and told him that my husband was talking to the Delta agent who told us we were on the flight. I asked him to check. He did not look up from his computer and said "You are not on this flight". I was a little taken aback and stated again that the Delta agent on the phone said that we were and asked him to check for a second time. Again, he did not look up from his computer, and said "I know you are not on this flight". At this point, I was thoroughly confused as my husband was being told one thing and I was being told another. I said to him, "I'm sorry, but you don't even know my name? " He looked up from his computer angrily and said, "This flight is overbooked by 14 so I don't need to know your name. You are not on this flight! " I wanted to scream and cry at the same time. I didn't know what to do.

Finally, a gentleman in a red coat came wandering by, and we stopped to ask him what we should do. We iterated the fact that we had to get to Miami and we didn't care how. If Delta couldn't help us, we just wanted our money back so we could go and find another airline if Delta was so unwilling to help us do so. He said to us that he had tried to help a gentleman this morning find a flight to Miami, and there were no available flights until tomorrow. There was nothing he could do. I said to him that I knew that wasn't true because the guy in line in front of us just got off the phone with Delta and had a flight booked to leave in 2 hours.

We were so frustrated we just wanted some help! He said he was not a liar and just kept saying he couldn't help us, but he encouraged us to go stand in the 20 person line so that they could book us for a flight for the next day. He was very rude, and he could have cared less that Delta had just cancelled a flight booked for 50 people with no options for re-booking them! I asked him for his name, and he said that he was not obligated to give it to me. I couldn't believe what I was hearing. His nametag said Michael **, and when I asked him for his last name he said he would not give it to me and turned around and walked away. He was a middle-aged Asian gentleman and I hope that this man is fired immediately! He knowingly and blatantly lied to our faces and did it so rudely that I couldn't even believe it was happening. He was supposed to be some type of supervisor, and he was the least helpful of everyone we met!

At this point, I felt like I was in an episode of the Twilight Zone! No one was helping us, everyone was completely unsympathetic and rude, and we had nowhere to turn! Finally, my husband got back on the phone with the 1-800 number, and I found a woman at another gate to try to help us. I explained to her that we had no choice, and I didn't care what airline I was on, but I needed a flight to Miami that would arrive sometime today. She seemed horribly annoyed but started typing away on her computer. She said she couldn't find us anything departing yet today.

Only my husband was talking to the phone agent who was telling him about 2 or 3 different options with other airlines. Only then did the gate agent begin agreeing that yes these options were available to us. I couldn't believe it! Michael T. told us that there was no way we could get out of Memphis within the day and all of a sudden there are a handful of available flights? It seems like it took us 2 hours of complaining before anyone would even begin to help us! I couldn't believe it.

The gate agent booked my flight on an American Airline flight departing in a few hours to Houston and then on to Miami. My husband was still on the phone with the Delta 1-800 agent so the gate agent turned to me and said that if my husband wanted on this flight, he would need to hurry because this was the last one she could do, she needed to go on break. I thought I was going to lose my mind!

We finally made it to Houston, and then to Miami only to find that our baggage had been lost. I couldn't believe this was happening. I departed the Omaha airport at 6am on Thursday June 17th and I arrived at my hotel in Miami at 1:30am on Friday June 18th. I spent almost 20 hours in the airport or on flights. I received my luggage the following day at my hotel, thank God, but I will never forget the way that the Delta employees treated us at the Memphis airport.

From many other airlines, we chose to give our money to Delta. It was Delta's fault that the flight was canceled due to mechanical problems, not mine, but never once did I complain about the cancelled flight. What I couldn't believe was the total disregard for my situation. I have never been treated so rudely in all of my life.

On June 3rd ,me and my family, 3 children ages 12, 9 and 4, my husband and I, my brother and girlfriend, flew with Delta from Stockholm to JFK N.Y. and from JFK to Ft.Lauderdale. We flew home June 19th from Orlando - JFK and from JFK to Stockholm, Sweden. These flights was the worst flights of our lives and the 7 of us will never fly with Delta ever again. On our way to N.Y. we were all separated in the aircraft, we were'nt seated together, only 2 of us were, we had to ask people to change seats with us so our children wouldn't have to sit alone for a 9 hour flight across the Atlantic.

But on our way from JFK to Stockholm was the worst experience I have ever gone through, when we checked in at Orlando int., we saw that our seating were split up, going from JFK to ARL and asked if they could help us change that, and the answer we got was that they couldn't do anything there, we had to ask about that at JFK which we did as soon as we arrived and were told that they couldn't do anything because the plane was overbooked and that we should be glad that we had seats. I said that there was no way I would let my 4 year old sit alone on the flight, they said that I had to ask people on the plane to switch with me, is this really my job? Haven't I payed for my tickets?

This is not right that I should have to ask people that are sitting on an isle seat or by a window to switch to a middle seat. Here are some of our seat numbers: Me:17E, my 4 year old 36F, my 9 year old 36A, my husband 23E, my 12 year old 28E, my brother and girlfriend didn't have seats together with anyone of us either. I asked the stewardess to help me, they felt sorry for me but said that they couldn't force people to change their seats, so I started crying and was really upset and they wanted me to take my seat, in no.17 and leave my 4 year old alone in no. 36, for takeoff and then they would see what they could do. I refused and took my 3 children to get off the plane, when a nice family of 4 got up and gave us their seats.

Should it really have to be this way, that I almost had to get off the plane, all 3 children were crying because they are scared of flying and wanted to sit with their parents. I was crying because of the awful situation. I was embarrassed to have to beg people to change seats. My Children that are scared before flying got even more upset and scared by the situation and seeing their mother upset too.

I have flown with 15 different airlines in my life, all over the world and have never had to go through something like this. How can you seat children away from their parents? I was told that Delta has a policy of splitting families up so if something would happen, maybe someone in the family will survive. How can they say something like that? My husband had to eat a child's meal because they mixed our orders up and said that we had ordered 4 kids meal, but when I showed the stewardess our ticket showing we had ordered 3 kids meals, one gluten free, she put her hand up toward my face and said: "Stop! Don't say anymore! " And didn't even look at our reservations. (This was on June 3rd from ARL to JFK).

We payed a lot of money for this trip and was treated like low class people with no rights and talked to in a very rude manner (not on the flight from JFK to ARL). The 7 of us will never ever fly with Delta again and we fly 2-3 times a year, all over the world. All I can say is : "Shame on Delta for treating people like this, we regret ever flying with you and you made a long planned vacation into a complete nightmare." People came up to me afterwards, in Stockholm and asked how it went and if I was OK, that's how upset I was. And they all shook their heads and said that they just couldn't believe how we were treated, especially when we had small children. We were supposed to fly to Germany last week but my children refused, they were scared that the same thing would happen again. Shame on Delta airlines.

I am writing in response to an appalling experience that I had with Delta Airlines specifically on June 27, 2010 at Orlando (MCO) and Atlanta (ATL) airports. My family and I were on flight 1618 with a connection in ATL on flight 5181 to arrive at my final destination of Monroe (MLU) at 10:50a.m. We arrived at the airport in plenty of time even with two little ones in tow, ages 3 and 1, was through security and all by 6a.m. We boarded our flight on time and as the plane was pulling away from the gate, we were informed of mechanical issues with an engine. The pilot kept us informed of what was going on and ultimately let everyone deplane because the fix was not a quick one. The nightmare started at this point.

We were instructed to go to the delta service centers and get $6 vouchers for a meal and to speak with customer service via black phones to assist with our interrupted travel. We are on the phone talking to the representative and the only option we are given is to be rebooked on the very last flights of the day for both segments. While most everyone else received rebooking for the original flight, with only a change in departure, we were told that we could be stand by for that flight even though we just got off of it. When we asked about alternate airlines to get us home sooner, we were told that "I'm checking and it looks like there is nothing available."

Not satisfied with the response, we go to gate 78 in terminal C wait in line an hour to speak with a gate agent, spoke with Tracey, she was pleasant and very helpful. She was able to get us out of Orlando on our way to Atlanta on an 11:30 a.m. flight instead of the 5:30p.m.(2618) flight that was rebooked for us. All this time the original flight hadn't been cancelled yet, the departure time just kept being pushed back.

Now we are in Atlanta, we are placed on standby for flight 4995, there are 8 seats available on this flight, now in keeping with Delta's rules we are to be booked on the next flight that has available seats. We couldn't figure out why we had to be standby, but unbeknownst to us we check the standby list online one we are number 10, 11, and 12 out of 12 on the standby list. My husband attempted to talk to the gate agent and explain to her what happened, and she rudely tells him all seats are taken and she will speak with him in about 20 minutes, she was busy. I wish I knew her name, but she was Indian descent name started with K, wasn't familiar with the spelling of her name.

Traveling with 2 babies is not easy and we had already been sitting around the airports for hours by this point. There was an elderly lady waiting for standby as well. We were told that a few people hadn't showed up and that there was still one seat available. Unfortunately all but one of the late comers showed up which left 2 seats available at this time. Well there was 3 of us, we offered to hold the 3 year old in our lap even though we paid for a ticket, we understood FAA says 2 and under, no problem. We weren't even offered the 2 seats available, as we were the next 3 for standby. The gate agent gave one of the seats to the elderly lady waiting, and left one seat open. WOW!

I would have loved to have taken my babies home at this point, they were both very restless. My husband had no problem staying and in fact wanted me to go ahead and go; we were shocked that we weren't given the opportunity. We didn't give up any seats, we just weren't offered them. By this time another gate agent came over to speak with us and we were very upset by this time as they had closed the doors. We insisted to what we had to say and we finally got the chance to explain to her our situation that we had been dealing with all day as the first agent didn't have time to hear it. She says that it was miscommunication and she apologized for the troubles, didn't help much. It is 4pm by this time, 10 hours since we checked in initially. She gave us another set of $6 vouchers for meals, which by the way does not buy a meal in the airport. In order to get an entree, side, and drink, we had to supplement with our own money, and that was just to buy a regular hotdog, fry, and drink. Oh, and my one year old, because he wasn't a ticketed passenger, he got nothing, he has to eat too.

My biggest complaint is with the rude and impolite Delta representatives, because they do represent Delta as a whole. We didn't like being felt made as if we were being punished for something that we had done wrong. This incident is all in response to something that was under Delta's control, and could have easily been prevented. It saddens me to know that passengers virtually have no rights when it comes to air travel, and the airlines only care about their profits and nothing else. Imagine having a nightmarish day as such with your family, a little kindness could have gone a long way to make the over 14 hour wait a little more bearable.

This was officially my worse travel day ever, and this is not the first time this has happened to me when flying Delta, but this experience will haunt me for some time. I am thankful that my babies will have no memories of this as they are very young. A lot of little details have been omitted as they didn't contribute much to the experience. By the way, there were several other flights out of ATL going to MLU that could have gotten us home sooner, they were on other carriers ie.. American and Continental, checked online. We were told there were no flights and weren't never offered a flight on another carrier.

My husband, Davide B., had the 6:40 pm flight to Amsterdam today. We checked in online and had the boarding pass in hand for the Newark Amst flight. I called Delta and was told that if he had a bag, we had to be there 45 min prior to the flight even for an interantional flight. We got there 1 hr and 15 before, my husband waited in a long line, frequently asking to be expedited as the plans was going to be boarding, but he was told to wait. When he finaly got to the desk, agent John F told him it was too late for him to fly. I then went in to asisst him (we had three young children in the car) and spoke to John F who told me Davide could board with a supervisor override.

I went to supervisor Roxanne M. who rudely said it was too bad and that he could not fly, even though there was at least a half hour until the plane was scheduled to depart. John F came over and lamented that he was working overtime because there was only one agent checking in in his area and that's why it had taken so long, but Ms. M. still would not allow my husband to check his bag and fly. In the end, I took the suitcase home and he went without it, as he has an important appointment in Italy tomorrow. I WILL NEVER FLY DELTA again. Ms. M. could have easily given an override. She just chose not to.

When I returned to the gate to ask for her name, she then said that if I did not get out of the airport, she would call the police. I'm wondering: do all Delta agents think that they are too important to be questioned? Is it really a punishable offense to try to plead your case, especially since my husband is now without his suitcase? I am asking that Delta send his suitcase to Milan on a subsequent flight for two reasons: 1) I will not be returning to Italy until August, and I am flying with a different airline and simply do not wish to have to pay to transport his bag, when he should have been able to take it for free and 2) he needs his belongings before then.

This incident upset my children greatly, as their dad did not even have time to say goodbye, since we spent all of our time inside begging them to honor his ticket (he already had his boarding pass and had done online check-in, so the whole thing is really absurd). My three year old daughter was sobbing for over an hour since her dad ran to catch the plane and did not kiss her goodbye. Bags miss their connections all the time, and they could have just let him check it in. It would have arrived late but that's the worst that would have happened. I am forwarding this to the Department of Comsumer Affairs, and I will send a copy of this letter to any and all publications that deal with travel-related and consumer-related issues.

No one has the right to treat passengers that way, and certainly it is out of line to threaten to call the police on a passenger who is simply asking for assistance. It made me look as though I had done something wrong, which was probably the effect that Ms. Matthews was looking for. Better to embarrass the passenger and his family than to simply accomodate a reasonable request. In addition, the fact the John F spent a good portion of the time complaining about working overtime due to understaffing problems at Delta indicates to me that Delta should be a bit more understanding and helpful with passengers who may have already waited too long to check in. I have two witnesses whose names I took and who have promised to support my claim, one of which told me that this particular flight was overbooked, and that most likely they were looking for excuses to bump passengers so that they would not have to compensate anyone for voluntarily giving up a ticket. The whole thing is a disgrace and I await your response.

Ms. M. should not be a supervisor, since she is clearly using her "power" inappropriately. I look forward to your response. And of course, Delta should have been looking for passengers to expedite, since the lines were so long, not ignoring those that needed help. Davide's record locator is RV8S5S. Thank you. I now have a suitcase that has to be sent or transported to Italy at my expense. As for distress, my hisband was not able to even say goodbye to our kids, who will not see him for 6 weeks now, and who were very upset by this. I want Delta to ship the bag to Milan and I also feel we deserve some compensation for the fact that they ruined our goodbye and upset everyone needlessly.

There were employees who gave misinformation or just passed you off to the next person red coats and superiors both in the Detroit airport. To name a few Toyce a redcoat and her superior Barbara the Regional manager of Delta as she stated. I WILL NEVER FLY DELTA AGAIN. Passengers don't mean anything to them only making a dollar. Had to purchase 6 new airline tickets thru Southwest to get home on Thursday morning instead of Friday.

On June 17, 2010 I flew out on Delta 1058 at 7:40 a.m. from St. Louis, MI (seat 24B) to Grand Rapids, MI. I was suppose to leave Minn/St. Paul Airport at 10:15 a.m. The plane started to seriously vibrate so the captain took us back and after an inspection they discovered an issue and deplaned all passengers.

Over 2 hours later we started to board a new plane ans the plane left the gate at 12:34 p.m.

As a result of this, I missed an important connecting meeting, loosing substantial income. Is Delta going to compensate me for this loss?

My wife is stranded in Atlanta as a result of horrible customer service from Delta. Anastassia was flying today from LAX to Moscow, Russia via Atlanta, Reservation # OVLFRO. Her flight from LAX to Atlanta (#16) was delayed for over an hour, however, the customer service representative at the gate told her that, according to Delta's standard procedure, if there are more than 10 people on that flight connecting to another flight (in this case flight 46 Atlanta to Moscow), connecting plane would be delayed to wait for such large group. THERE WERE 28 (TWENTY EIGHT) PASSANGERS on flight 16 connecting to flight 46 to Moscow! And nobody from LAX told Atlanta anything about them!

The flight came one hour late to Atlanta, and waited another hour for a gate availability, however, by the time the passengers got off the plane, they were told that their flight to Moscow already left, and didn't even wait for them for an extra minute. And yes, NOBODY FROM LAX RELAYED THE INFORMATION ABOUT A GROUP OF 28 PEOPLE TO THE GATE IN ATLANTA! When TWENTY EIGHT Delta Customers ran to the gate, this was the FIRST TIME Delta's representatives in Atlanta even knew that a group of 28 delayed passengers were supposed to be on that plane!! Who is the MORON in LAX who failed to follow Delta's OWN STANDARD OPERATING PROCEDURES about notification to the next flight about a large delayed group?

My wife was then re-booked on Delta flight #68 through Copenhagen, she was given even a boarding pass and her seat was confirmed. Right before going to the gate, she volunteered to help Delta representative with a passenger who spoke only Russian and didn't speak English and needed re-booking for the same flight. When she finally got to the gate (45 minutes prior to departure, they just announced boarding business class), turns out that Delta agent booked the same seat to my wife and then to the person she just helped translating for! HOW RIDICULOUS IS THIS? So, my wife was kicked off the plane again! She's sitting at the airport in Atlanta, the lady who booked the same seat twice in the span of 15 minutes is already gone home, the supervisors are telling her that nothing they can do. Delta's level of incompetence and indifference to customers is beyond imagination!

Delta supervisor Eric in Atlanta, badge # 00511533, told her pretty much that he's not even going to help with anything, and just left. A supervisor by name of Russ in Seattle at Delta's Reservation system, told me on the phone that he "thinks that she was just late for boarding", which he assumed from the conversation after I told him that my wife helped Delta's international customer with re-booking, after which he in very RUDE manner told me that there is nothing he can do and that she has to resolve it at the gate. I've lived in the Soviet Union for 26 years before immigrating to the US, I can't remember the same horrible indifference to customers! My wife got sick at the aiport in front of Delta's counter, nobody cared! She missed her Friday appointment in Moscow, nobody cared. This is the most ridiculous airlines!

The persons who sent her to hotel gave me phone number of ramada Inn which is unavailable. I have no contact with her since last night and since 8 pm last night till now, Delta's reservation system is experiencing High Volume of calls and I must call some other time. I am not sure if my options are to call police or what since no one at Delta would tell me wheter or not she made it to the next flight. Horrible experience, worst customer service, uncaring and mindless staff.

I just had a terrible experience with Delta myself. A Delta gate agent in Atlanta, GA on 06/14/2010 gate A20 flight to Orlando was rude and abusive to me. There was an issue with Delta computers on that flight, lots people had taken someone else's sit as mine as well, a nice flight attendant asked us to take any available sits; when I found 2 sits available I called my minor daughter to come and sit with me, this stupid gate agent was inside the plane supposed to "helping" out then he yelled at me " GO BACK TO YOUR SIT AND STOP YELLING" when I told him not to talk to me like that he threated me saying " if you say any other word I'll get you out of this plane" even though I wasn't saying anything back to him, b/c I wanted to avoid a confrontation and get to Orlando, he kept saying for more than 3 times, threatening to put me out of the plane.

At the end I made a complain to to chief flight attendant and also wrote a complain to Delta about this man. But still haven't heard from Delta. I don't think this is fair. I tried to avoid a confusion inside the plane b/c you know how things are nowadays but they are getting way abusive with type of issue. I felt so helpless, mistreated, we are costumers is our money that pay for their salaries and from my point of view they have to be at least polite and respectful to us. That guy belong to jail, he doesn't know how to treat passengers and Delta won't do anything to avoid future incidents like this one and many others above.

I felt mistreated, disrespected and helpless as this man impose his authority over me, not giving me a chance to go to someone else and defend myself neither make a complain about his rudeness. As I was tired and trying to get to my destination I avoid confrontation and did not want to cause problems to the other passengers and also avoid a shameful situation inside the airplane. I had to shut my mouth while that man yelled at me in front of my daughter and the other passengers.

FLT 1410 was to leave DTW at 9:55pm on 6/9/10. We were told by Delta Staff that due to a medical emergency, our incoming plane was diverted to Kansas City and we would not be leaving until 11:30pm! After checking Delta's web site, the incoming plane had actually arrived at 8:51pm! So they lied there. And to use an excuse as a medical emergency is extremely wrong and unethical. I will not be taking a day off of work as I will not be arriving home until 2am 6/10/10.

RRound trip ticket purchased Orlando- Boston return flight October 5,2009. My wife due to illness was not able to take return flight. We talked to the airline at above number and they indicated we could use the ticket by Sep 6th 2010. I called again to verify beginning of June 2010 and was given ticket number and confirmed I could use it Orlando to New York, all people I talked to very courteous and never mentioned restrictions of any type to this point.

I called today to make the reservation June 8, 2010 talked to Rose and was given a reference number then transferred to manual issue. AT this point a Ms N. tells me it is better to discard ticket and purchase a new one, it would be cheaper than using existing ticket. I asked why they did not inform me of this from the start, response from "I do not know but you have to pay, recommend you purchase new ticket it will be cheaper." Transferred to manager Ms Vianca R., I explained situation and she said it is your problem Delta will do nothing for you, confirmed that it would be cheaper to buy new ticket. Manager needs training, lost temper and said she would hang up.

[Their] staff needs to be taught customer relations and to give the full story when a ticket is changed. I shall become one of [their] most vocal critics. Delta airline customer relations are the worst I have seen or experienced.

I gave up my seat on a Delta flight and received an Electronic Credit Voucher. I used it on line and it worked perfectly. It was a bit cryptic and I called the toll free number to have them step me thru it, but it worked and I didn't get screwed or railroaded etc. The trick is I had to click in to redeem right at the home page and had to remove the first and last digit from the credit voucher. Also had to spell my name exactly as it's listed on the voucher.

On Friday May 28th 2010 a friend and I were traveling to Charlotte NC to see family through Atlanta GA on flight DL 1726, we boarded at 335pm for a 415pm flight and pulled away from gate by 410pm with the pilot making an announcement that we would be in early in ATL by 6pm, we then sat on runway for the next 40 min before another announcement was made and were then informed that we were waiting on clearance from ATL due to too many flights grounded at gates and runways due to high volume of traffic and weather not in ATL but other areas. We were told we could get up but then told not to due to waiting on clearance any minute.

We finally took off at 555pm got to ATL area but still not cleared so we flew in circles for the next 40 minutes we finally landed at 754pm but then sat on runway unable to get up again until we got to our gate at 1010pm. At this point we were told to find a delta agent where our current ticket was scanned and we were given a new flight plan which included being stranded in ATL without hotel or car until next day at 1127am where we would fly to Lexington KY then to Cincinnati OH then to Charlotte NC. landed at our final destination at 830pm next day. Our original flight plan got us into Charlotte at 835pm on the 28th. This was not acceptable for our weekend plans since we took off work to see family coming into town from other areas for a family reunion on Sat that we would completely miss at this point.

We waited in line for over 45 minutes and then told our only other option was to be stranded in ATL airport for over 24 hrs and then take a direct flight to charlotte and arrive at 1145pm again getting us to our destination over 24hrs later than our original booking plans. Again we would miss our reason for going to Charlotte and felt we had no other option but to fly back to FT Lauderdale since we were told it was not from overbooking but from weather in ATL but then later informed by airport announcement it was due to irregular operations and incremental weather in other areas that grounded so many flights,

while waiting for our flight home we talked to several other passengers that landed at 6pm, 630pm and 7pm which would have been our original landed time. When we took off our flight had been cancelled and we feel that we should have been given a choice to stay and get our money back instead of spending 6 hours on a 1.5 hr flight and then being stranded and forced to miss our weekend plans, and ultimately fly back to ft Lauderdale getting in at 230 am. So total time at airport 12 hours to get nowhere.

When we spoke to representative told we would get back a portion of our money for the Ft laud to ATL trip but I'm confused. when I booked to go to Charlotte and [they] could not get me there in a reasonable time amount say the same day for a 4.5 hour drive or 40 min flight that I would not get a full refund. After all I was at the airport. I made my flight ontime. I was not the one that overbooked the airport and cancelled the flight. I am a frequent flyer and take domestic trips 2-3x a month and international trips 1-2x a year/ after this experience I will not be flying delta or through alt if this is how [they] treat [their] customers. ruined holiday weekend, took off time from work to get nowhere, wont give our $ back although before we left knew the flight in ATL was going to be cancelled.

I'm writing to file a complaint against a Ms. Penny K, the flight attendant for flight 2758 leaving from Sacramento SMF to Detroit DTW on June 2. Ms. Penny K would not allow my two sons to board the flight even though I had just paid $100 for an escort for them and the flight was prepaid in March. When I arrived at the ticket counter they told me about the $100 escort fee and that was my first time hearing about it but I paid the fee at the counter. The flight was leaving at 10:50 pm and arriving in Detroit at 6:14 am the next morning. I was not informed that they could not be on the flight until after they had boarded and I was almost out of the airport. They paged me to return to the gate. Ms. Penny K did not talk with me directly although I requested that. She was on the plane and I had to talk with the gate representatives about the incident.

Penny K did not give them a good reason why my boys could not board. They were unaccompanied minors, ages 13 & 16. The other staff at the gate could not understand it because they said Delta policy allows minors to board on a night flight. They said the pilot has the final say and Penny K was talking to him about it. After everyone was aboard the gate representative told me the pilot would allow them to board. As they were going toward the ramp, they were turned around because Penny K. had adamantly refused to seat them. Even though the pilot said they could board, Penny K. still would not allow it.

Because of Penny K's lack of customer service and not wanting to be responsible for them, I had to get them scheduled on another flight for the next day which really inconvenienced me since it was not a direct flight and they had to change in Atlanta with a 2-1/2 hour layover. My intention was for them to sleep on the flight and their dad was to pick them up in Detroit the next morning. Because of Penny K, the flight to Atlanta left at 1:00 am and their dad had to rearrange his schedule to pick them up in Detroit. I don't understand how one flight attendant can determine who she will be attending to and who she won't or that she has more control over the plane than the pilot does.

No representative at the gate would give me her last name. I think I should be compensated for the entire trip and it should be completely complimentary due to her rudeness and lack of concern for the customer, especially since I was not allowed to talk with her myself. I don't know if she saw that they were African-American and that bothered her or what the problem was but it was very unprofessional of her to treat me and my sons that way. The whole experience was totally unexpected, unexplainable and unwarranted. I would hope some action will be taken against Ms. Penny K.

I recently took a series of Delta flights and was surprised to see how the quality of every aspect of the company has declined. I sincerely hope this e-mail will reach the decision making departments of the airline in order to make the changes necessary, to at least go from poor to mediocre.

The ground crew is extremely impolite and under-qualified to deal with the costumers, especially because none of the questions asked were answered. The aircrew, with a few exceptions, might as well be exchanged by robots because they could never inform us about anything. In addition to seeming unwilling to work, or even better serve. The meal vouchers do not feed one person (note: I am a woman and eat significantly less than a man). If meals have to be paid for, the value should be refunded. Also, the food served on the international flights is INEDIBLE!

The fact that there is no possibility to upgrade on International flights shows that the company is extremely late in terms of service to satisfy its customers. The temperature of the airplanes is too cold. The connections available are not suited for eventual delays, my flight was scheduled for 1 hour and 15 minutes after I was supposed to have arrived but due to the delay I did not make the flight. And unlike the ground crew on arrival thought, I was not going to Vacation in Brazil and have a good time, I was going home, to a days work which I missed!!

All in all, the flight, service, everything airline related during this trip was terrible. I will most likely never fly Delta again.

This happened on May 5, 2010 in San Francisco, Flight 635 to Narita, departure time 1:05.

After a stressful farewell visit to my dying father, (who passed away 6 days later, my mother having died only 4 months earlier), I went to SF airport to catch a flight back to Asia, where I live. The counter staff was wonderfully helpful at the Delta check-in counter.

Arriving there, the supervisor of the gate staff very volubly and irately began berating me, saying how much trouble I was causing them. I was taken aback by her vehemence.

At this point I was not the last passenger to arrive. They were still waiting for 4 others who were late but she wouldnt let me board yet.

I offered to wait for another flight (I was on a buddy pass). She rejected this idea and continued berating me.

I explained that my father was dying and that I was distracted. I apologized to her again yet she continued to harangue me, ignoring my apology and my offers to accommodate them.

She seemed set on working herself up, escalating the situation, making a show of her authority, displaying her anger and trying to humiliate me by persisting in hurling abuse at me.

I was appalled by her histrionics, her refusal to be appeased by my repeated apologies and suggestions, and her lack of sympathy and sensitivity about the mental anguish that I was experiencing.

When I asked her name, she snapped My name is none of your business.

This woman should be held accountable for her appalling behavior. She should be removed from a management position (I was told she was supervisor), and she should not be allowed to deal with the public.

If passengers are expected to behave politely while traveling, there must be a code of etiquette that should be followed by Delta staff: not only the flight crew but the ground and gate staff as well.

Everyone, travelers and workers, has the obligation to behave and the right to be treated civilly.

I was taking the flight DL69 on 5/2 at 5:15 PM from ATL to MIA. I had an exit row seat, **. There was a woman, checking the boarding passes at the gate B13. She asked me, "Are you able to perform the activities required of exit row passengers?" I said yes and she probably did not hear me. She asked me the question when I had already started walking down the tunnel. When I had already gone about 15-20 steps, she started yelling, "Ma'am, Ma'am." So, I walked back wondering what was going on. She reprimanded me like a school teacher and told me that I had made a big mistake by walking away from her. I was to stand in front of her like an obedient student and answer all her questions before I could board. She threatened to call the TSA to handcuff me and made me wait until all the passengers were boarded. She harassed and humiliated me in front of 50 other passengers, and all this because she was hard of hearing.

Since the new airplane safety regulations, airport and airline personnel feel that they can treat passengers in any way they feel like. They forget that their very existence is defined by the paying passengers. The Delta employee is certainly in the wrong occupation because with her attitude, she should not be in any customer facing career. Any other customer focused employer would have fired such an employee, but obviously I cannot expect the same of Delta, at the very least, Delta should severely discipline her. I will pursue this with other regulatory authorities, too, until Delta provides me with a satisfactory resolution. It's pointless to write to Delta Customer Care because all you get from them is a hollow apology in a standard template form without any real resolution. I have tried contacting them with other issues in the past.

I can confidently say that it is the worst airline to travel in. Since I live in ATL and the weekly trips that I make are serviced best by Delta, I have very few options. Added to customer service woes, they always over sell flights because of which they block seats in front and paying customers cannot select an appropriate seat, not to mention the departure delays, so that they can optimally bump off passengers. I suffer from air sickness so I prefer to take a seat in front, but there is never any available. I have been traveling with Delta for the past 3 months and almost every flight has left a bad taste in my mouth for one reason or another.

I and my wife and kids had booked a return trip on Orbitz from Seattle to San Juan PR four months in advance of our March 7-21, 2010 trip. We encountered no problems getting to San Juan, but the return trip was another story. After enduring a 1.5-hour security line, we finally got through to the Delta counter at our gate only to discover nobody was there. We waited an additional 2 hours until someone showed up only to have them tell us they had oversold the flight (apparently a common Delta Airlines tactic). After successfully bribing enough people to take a later flight for a voucher, we actually got our seats, as the flight was boarding. Up until that moment, we had no idea we were being allowed on as nobody told us anything. I personally can't believe they are allowed to get away with this. What's the point of buying a ticket and not being allowed to use it? I for one will never take the skies inside a Delta aircraft again!

While trying to resolve a ticket refund for a cancelled flight, the supervisor, "Michelle M" asked the clerk assisting me for my name (as if I was not standing there). I offered Michelle M. one of my business cards, she replied to me, "I don't want your card, give it to someone who cares!" It is clear to me that Delta does not care about me! Total distrust for Delta Airlines and complete loss of respect for their employees!

I purchased a round trip ticket between MSP and MIA in March 2010. Both flights were non-stop. On April 14, 2010, I received an e-mail that my "itinerary had changed." My return flight from MIA to MSP was now leaving at 6:20 am instead of 7:25 am. Also, my return flight now had a connecting flight. I purchased two non-stop flights and now one has a connection which if you've traveled lately can be a huge problem especially if there is bad weather. I don't believe that I was getting what I had paid for and try as I could.

The customer service supervisor would not rebate any part of the ticket. I was left with the choice of getting a complete refund, which means rebooking the same trip on another airline and hoping and praying Delta would actually give me a complete refund or returning on a late afternoon flight, which of course is not what I purchased.

I was scheduled to fly from San Francisco to Paris on a Delta/Air France code share April 15, 2010 at 1530. The ticket was booked and paid for on the Delta web site. At 11AM the flight was cancelled secondary to the eruption of a volcano and subsequent cloud of ash spreading over parts of northern Europe. I attempted to reschedule but was told by Delta that they could not rebook the flight since it was ticketed to Air France. After much arguing on my part they rebooked the flight SFO to DTW to PAR on 4/18/2010 leaving me only four days of a seven day vacation in Paris. I was told that my only recourse would be to go to the airport and deal directly with Air France.

A two hour trip to the airport resulted in Air France telling me they could not help me since the ticket had been booked on Delta and it was Delta's responsibility to rebook the flight. A trip to the Delta counter in the next terminal resulted in Delta telling me again they couldn't book a seat on Air France even though they had done the original booking. I was told there were no available seats on any Delta flights before April 18. When I pointed out to the Delta agent (I had their site up on my laptop) that there were coach seats available on a Delta flight the next day I was told that they would refund the $1,100 I had paid for the original ticket and I could purchase the new ticket for $7,500.

It should also be noted that my trip originated in Detroit and the SFO/PAR portion was part of a much longer journey hence I was left stranded in the airport. I am a Gold Medallion member, and even if I wasn't, I would not expect to be treated in such a condescending and belittling manner. At every step of the way each Delta agent responded with it isn't my responsibility. I am the customer, they booked the flight and accepted payment, and I have no control over re-booking and/or reissuing tickets. The question is whose responsibility is it while I sit in the San Francisco airport for three days?

I understand a volcanic eruption under which we have no control. What I don't understand is how almost all other passengers on that flight were either re-routed or rescheduled for the following day. My friend, who was meeting me in Paris, leaving from LAX was delayed several hours but in the air at 1805. She will be in Paris for two days of our vacation to celebrate our milestone birthdays alone. Cost? There is a great deal of economic cost involved; however, the far greater cost is the stress and frustration of dealing with an airline that abandons a customer with a flippant it's not my responsibility. How could they even suggest that I pay them an additional $6,500 to get on a flight the next day! Yes alone.

This is a copy of the message I sent to Delta via their website.

"I was on flight 2490 out of Portland this morning (3/30/2010) and we experienced a loss of cabin pressure and the oxygen masks dropped down and we were told that we had to return to the Portland airport. This was extremely upsetting as I was feeling like I couldn't get enough oxygen and we were dropping in altitude so rapidly that my ears popped many times and I was experiencing pain in my abdomen that I was afraid were symptoms of bends, like when a diver resurfaces too quickly. I had one attendant come by and tell me that the oxygen masks were no longer working as we had dropped to an altitude below that which would activate them. And I said I thought that maybe I was hyperventilating that's why I still had the mask on. I didn't feel reassured at all."

"After landing, we were told to deplane if we wanted to re-book on a later flight, or stay on board and wait to see what the verdict was after the mechanic checked out the plane. I stayed on board because I didn't know anyone in Portland to call and stay with. After a few minutes, we were told that it would not be a quick fix and we all had to deplane."

"As a result, I had to wait until the other passengers had made arrangements and so I missed being booked on the 6 A.M. flight and had to get the 8:30 A.M. flight. Needless to say, I and the other passengers had to sleep in the airport. I had asked my ticketing agent what she could do for me as far as flight or food vouchers and at first, she said that nothing was open anyway, but later on she called me back to the counter and gave me a $7 food voucher."

"I had someone picking me up in Minneapolis at 5:30 in the morning, so I had to call and wake them, then I had to call my ex-husband up to go back to my house and attend to my dogs because I wouldn't be home in time to feed them and let them out and lastly, I had to call my cousin to pick me up from the later flight because the friend that was originally picking me up wouldn't have a car available to her later on because her husband needed it to get to work. So that meant there were four people inconvenienced by my situation alone. I understand that mechanical failures occur and I am glad that it wasn't anything worse but I really feel that we could have all been given flight vouchers to make up for this experience. There weren't even that many people on the original flight."

"If you really care about customer satisfaction that effort would have done a lot to repair it. I know a number of my fellow passengers were very disappointed with this lack of effort to make a bad situation better. Please respond to this."

All I have been offered was a $100.00 flight voucher from a customer service representative.

I was one of the Passengers traveling with Delta DL53 on March 23, 2010. The service I received from the Delta workers at the boarding gate was terrible. They made me checked in my carry on, with all the rush I did not remove all the money that I am traveling with and the carry on was not locked. As soon as I realize this problem, I went to one of them to see if they can give me back my carry on, they refused and they were very rude about it. I was treated with no courtesy at all. Glenn told me that if they have to remove my bag, I will not go with the plane on that day not till tomorrow, which I agreed to.

I was left aimlessly for about two hours and when they are about to attend to me, they sent me from one terminal to another without knowing particularly where my luggage were. Glenn later told me that I have to pay extra 700.00 dollars for not going with that plane. I told him that you did not explain to me about the extra money because they quickly gave my sit to one of the people on standby. I am a diabetic, while I was going from one terminal to the other; I passed out in front of 2 people in ticketing area. They finally charged me an extra 250.00 to go the next day with additional 50.00 to pay for my overnight stay at Ramada inn. It was not my intention not to fly with that plane, but due to my carry on being checked with all my money inside with no luck, I panicked and those Delta employees took unnecessary steps to make my life miserable. Even the hotel that I paid for, I was unable to go there because by the time they finished with me, I already missed the last shuttle going to the hotel and I have to stay in airport overnight.

Also the crew in the DL53 coming from Nigeria were all disrespectful and rude. When you ask for any assistance, instead for them to respond in a polite manner, they either yell at you or ignore you. Last thing, I don't think that I should be charged with the extra 250.00 dollars which they told me that I will not go in the plane without paying it. When I purchased the ticket from orbit, I paid for insurance to cover any unforeseen occurrence and I explained to them but they refuse to hear it. They just want me to pay the extra money and don't care about my well being as a diabetic.

I ordered tickets through Expedia along with a cruise. I was informed by cruise that they had scheduled the return flight back home too early and therefore had to reschedule. Delta's fee is $150 per ticket to change, which is extremely unreal but I was able to talk them down to $75 a ticket. Then they turned around and charged me $50 per ticket for an external fee. Expedia does not charge a fee and therefore this fee should not have been charged to me. They will not answer my question as to where this fee went.

We have the travel interrupted en-route due to weather and my son and I were stranded for over 24 hours in Atlanta. We were supposed to be rerouted without further charge to our original tickets but instead, I was charged for two full fares one way tickets from Atlanta to Gulfport, MS in the amount of $855.70 apiece. In addition, I had to rent a car to get to New Orleans and we had the expense of one night in a hotel in Atlanta when we were already paying for our hotel reservation in New Orleans (at $250/night).

Delta is now refusing to refund the extra flight charges. In essence, I am being double-charged for my airline tickets, once for the original round-trip flight reservation between Charleston, SC and New Orleans, of which one segment remains open, and again for the one-way segment between Atlanta and Gulfport, MS. The total cost of the airline tickets combined is more than 3 times the original cost for the round trip tickets at $447.30 apiece. In total, I have spent more than $3,000.00 for the airline tickets, one night at two different hotels, food, and car rental during this 24-hour flight interruption. Not to mention, the stress, anxiety, frustration and discomfort caused by the callous treatment from Delta employees.

I am seeking a full refund of expenses incurred. If unable to attain this, I am willing to consider litigation against Delta. In addition, missed appointment at Tulane University for admissions, lost time with family on vacation in New Orleans, had extra expenses as described above; stress, anxiety, fatigue, and loss of sleep due to time spent at airport and awaiting transport to/from a hotel nearby.

We asked Delta, who is a partner with KLM to change our reservation from April 8th 2010 to April 11 as we were visiting my sister who had become very ill in Scotland and we realized we needed more time with her. We were aware that we would have to pay a penalty and agreed to do so. After an hour on hold, we were told that everything was fine and that the tickets would be issued.

Two days later, it became clear that the reservations had been lost. After three hours on hold, we were told that they couldn't find our records and that there was no room on the flight on the 11th. We said okay, then we will buy tickets for the 10th, because we saw on the internet that there were two Business Class seats left. By this time, we didn't care that we were paying triple, and that we probably wouldn't be reimbursed for the original tickets. We were assured over and over that everything was fine. It wasn't.

We got to Glasgow airport at 4:00 am and were told that we could fly to Amsterdam, but that we would have to get our bags and go through customs and maybe we would get on the flight for San Francisco. KLM told us that the tickets had been requested but not issued. This was hours and hours on the internet and the phone with endless discussions with Delta that everything was okay and the same discussions with KLM that everything was not okay.

I wanted to write about my recent travel experience to Lima, Peru. I was very dissatisfied with the way in which adverse weather was handled, resulting in severe inconvenience to my self and severe interruption of my travel plans.

I purchased a ticket which involved DTW-BWI-ATL-LIM travel, as the ticket came out significantly cheaper, and I didn't mind the extra time and layovers. When I arrived the morning of my planned travel on March 12, I asked about difficulty getting to Atlanta, and if I should try to change to a direct flight to Atlanta. I was told no, I should be fine.

I then proceeded to wait 4 hours for my plane to leave Baltimore, causing me to miss my flight from ATL to LIM. I was then told in ATL that it looked very likely that I could make it on the March 13 flight and for sure, on the March 14 flight. I repeatedly said that leaving Sunday night was unacceptable to me, as it involved too much interruption of my travel plans. I was assured that it was very likely I would leave on Saturday night, and I was told that the airline was unwilling to offer me any other options. According to the gate agent, not a single stand-by passenger made it onto the March 13 flight. I was then forced to wait until Sunday night.

Being stuck in Atlanta for two days, when I already had plans in Lima, Peru, is not my idea of excellent service delivery. I was caused significant extra expense in making arrangements for lodging and food, and I lost plans and reservations that I had made in Peru. Not only did this delay caused me significant financial harm, but it was also very stressful, being told one thing and for two days in a row, finding out that the situation was different that Delta had told me.

By the time I left Sunday, I was annoyed, frustrated, and very sad about my lost weekend in Peru. Further added to this frustation was discovering upon my arrival in Peru, that my bags, which had arrived on an earlier flight, were not available at baggage claim upon my arrival. LIM personnel had not had the foresight to check that I had boarded the plane and make sure that my bags were ready upon arrival. Instead, I was forced to specifically request that they be retrieved from a baggage storage room, waiting an additional 90 minutes after all other passengers had left the baggage claim area for my baggage to be delivered.

I asked repeatedly if there was anything that Delta could do to make up the inconvenience, and I was repeatedly told no. I understand that Delta is not required to do anything in "weather-related" situations, and I have often quietly waited several hours at an airport or even stayed at home or at my destination due to weather delays. However, in this case, I feel that the inconvenience to me was extreme. I was not at my home airport, and I was stuck with nowhere to go. And Delta agents repeatedly gave me wrong or misleading information.

In the past, I have been a very loyal Northwest (now Delta) customer, specifically choosing Delta, even if it was more expensive, as I have been very satisfied with their flight quality and excellent customer service. Considering the extreme distress and inconvenience caused by Delta on this trip, however, I will definitely be reconsidering my dedication as a customer. Delta agents' repeated unwillingness to offer any kind of compensation or help with my extra expenses when I asked during my delay is particularly disappointing. It seems very reasonable for Delta to cover compensation, either in the form of expense reimbursement for my stay in Atlanta, vouchers for future Delta travel, or a significant amount of miles to my SkyMiles account.

I painstakingly selected the flights I needed, taking into account time restraints. My return flight was carefully selected so I could go back to work within about 5 hours of my return. About six hours before the flight, they delayed it for an hour, letting me know with a robo call. About an hour after that, the flight was cancelled altogether with no explanation. They then let me know with another robo call that my flight was re-booked for a flight 8 hours later. Please note I specifically was avoiding the flight time they put me on because it did not fit my schedule restraints. As I recall, the flight they bumped me to was actually a cheaper flight. When I called back to their contact phone number, it was simply let you know that they couldn't take your call because they were getting a lot of calls. I went online to the email/complaint line and filled out that box. It then responded to my email with a robo email saying it would take 2-3 days to respond. I am still waiting for that.

The next morning I called back and I talked to someone that seemed to only partially understand English. I calmly explained my situation and he put me on hold for 10 minutes. When he came back to the line it became clear that he didn't understand me as he merely explained the situation I was in and told me there was nothing more that could be done. Not even free bags.

I lost a whole day of work ($150). Because people on both ends of this situation also had to work and pick me up, they also lost work. I also think the flight was pretty overpriced. $450 RT to PHX from BDL, not including bags. Any checked bags will cost you additional money. I had two which was just over $50. Although I did not have to pay for the bags both legs of the round trip, I get the impression (from the Delta phone rep) that that is usually the case. It is also important to note that the Delta web site openly encourages you to purchase 'duty free' shopping goods. Then they let you know that it's OK to bring them on as additional carry-ons.

My husband and my self were booked on a flight to Alaska on the 17th of August 2009. We were going to a memorial service for his sister who died in June 2009. The night before the flight, I became ill and was still ill in the morning of the flight. I had a gastrointestinal infection. My husband had to leave. My GP filled in the form from the insurance company, and I submitted a claim two weeks later. The insurance company paid my share of the costs of car hire, B&B, and hotels that were already booked. I received a cheque from them on the 19th of October 2009.

They were not able to reimburse the cost of the return flight to Anchorage, because Delta/NWA will not send me a ticket that is "voided." They keep saying that I can use the ticket until August 2010. I have stated that I do not want to use the ticket again or use NWA. I have sent endless emails and got the same response. In fact, I had almost given up until today. I have tried other websites, but I had no response from them either. The cost of the ticket was $1139.80(672.32), and the exchange rate USD/GBP on that date was 0.613204.

What I want to know is who I can contact who will reimburse this ticket money without getting the same response. My frustration levels are huge. I am angry that I have travel insurance with a good company which is prepared to pay out when things go wrong. But I cannot get the ticket money reimbursed from Delta. To me, it is a lot of money that NWA/Delta will benefit from keeping and my insurance company is happy to send me a cheque for. All we need is a voided ticket.

On 3/12/10, our family of four flew from Minneapolis to San Diego, CA. Three of us flew out that night, and the fourth met us in San Diego to fly back with us on 3/21/10. The flight was so very cramped and uncomfortable that I decided to upgrade the seats on the way back, if it wasn't too expensive and seats were available.

So on Friday, 3/19/10, I called the 800 number for Delta and spoke with a man. He said three seats were available for upgrade. I asked him how much for all three, and he said the total would be $867 for all three, since we had already paid over $350 for the coach seats. He changed the seats from coach to first class, and I could see 1b, 3c and 4a on the reservations. He took my Visa card number, and I thanked him for his help.

On Saturday, 3/20/10 in the evening, I went to print the boarding passes. The one coach seat printed fine and the three first class tickets wouldn't print and said ineligible. I thought perhaps, they were having more problems with their website, as we had lots of problems with the website and getting through on the phone for the outbound leg of the trip. I tried calling and got a fast busy signal for the next half hour when I tried calling. So I gave up and tried the next morning.

On Sunday morning, I tried the printing again and got "ineligible" again. So I tried to call. This time I got through and was told by a woman that the upgrades were not done and it would now be $1100 to upgrade. I replied that I can see rows 1, 3 and 4; and those are first class seats, so the upgrades were done. She said no and that the price was $1100.

When I questioned the extra $300 and why I had to pay more for someone there not doing their job, she said that was a penalty to upgrade the tickets and it would have been that price if I had called in on Friday too. I had never heard of anything so ridiculous. But I had no coach or first class tickets and we had to fly out on that flight, so I reluctantly agreed.

When I checked my credit card online on Monday, to my astonishment and horror, I found that she charged me not one charge of $1100, but three charges of $1009. We had already paid +$350 for the coach tickets! I called my travel agent and was advised to send her documentation, so she can file a complaint with Delta, and I am to file a dispute with Visa.

My father booked a round trip leaving from Florida to NY on 3/9/10 and returning on 3/30/10 with Delta. I tried to print his boarding pass the night before his return flight, only to find out I couldn't. Delta's reason was that he never took the 3/9 flight, so they canceled the entire reservation. Now this was unbelievable, because he did in fact take that flight, but they have no record of it.

Now, after explaining to multiple customer service reps that he was on the flight (who kept stating their computers show that he was not on that flight) and him asking them how he got to NY, he was forced to buy a one-way ticket back to FL. Now, God forbid, if something happened to that plane, they would have no record of him being on it. I think this is a scam and am sure it has happened to others.

I booked a flight online for April 8th from Minneapolis Mn to Houston Texas with a return on April 12th. A few days later, after booking my car rental, I discovered on the email receipt the flight was for March 31st with a return on April 7th. Delta wants to charge me an extra $284 to change the flight. I don't know how those dates got there since I specified the dates when booking online. I don't have the money to change the flight and my car rental is also already paid. I won't be able to fly on the dates given so I either have to pay an extra 284 or more (over twice the original cost of 245) or I'm out the ticket price and car rental fee.

Yesterday afternoon, March 17th at 1:18 pm, I called your reservations center and spoke with your agent named Diana. I asked her about prices for two separate flights from Sao Paulo to Chicago via Atlanta, both flights leaving from Sao Paulo on the 20th of December, but one returning on January 8th and the other returning on January 24th. Diana told me that the flight returning on the 8th of January was $1,364.76 and the flight returning on the 24th was $1,263.70. I asked her if the reservation could be held for 24-hours because I needed to confirm things with my wife, who was not here at the time. Diana told me no, we charge your credit card and then you can get a refund within 24-hours. I did not feel comfortable purchasing the tickets, having always been able to have reservations held with the old airline that I was a loyal customer of.

After speaking to my wife later that evening, I called your reservation number again to purchase the tickets. This was at 10:28 pm and I spoke with Rena. Rena checked the prices and told me they were $1,797.70 for the flight returning for the 8th and $1,438.70 for the flight returning on the 24th. But unlike Diana, Rena then told me that she could hold the reservation for 24-hours. Since Diana had told me that this couldn't be done, I told Rena that I thought I had to purchase the ticket and then Delta would give me a refund, as Diana had said. Rena said no, that she could hold the ticket for me without having to purchase it. I told her about what Diana said and she said that she apologized, but it could have been held and there was nothing she could do to correct the error.

I was shocked that the price had gone up that much, but more disturbed that I was given wrong information by Diana and now would be forced to pay $608 more for the same tickets. I have just started to fly on Delta, this being the 3rd time I was looking for tickets with your company. I feel that the price and route that I was originally quoted should be honored since I was given the wrong information. Of course, its up to you! I have the conversations I had with both agents if you would like to hear them. I also have 3 vouchers from previous price reductions that I would like to use. I ask that you consider this matter and I will wait for a response. Thank you very much.

I was flying out of Philadelphia to Fort Smith Ar on 3/14 and when I got to the gate, I noticed my flight was delayed. I even called two hours prior to make sure the flight was on time and at the time of the call, it was. Due to weather issues, my flight was going to be delayed by two or more hours. I would not be able to make it to my connection in Memphis. The clerk looked for other connections but could not find one. I couldn't get a flight home until the next day! What was I supposed to do? The customer service rep at the gate didn't even offer a night's stay at the nearest hotel.

I was stranded. Not only did I just come from a horrible situation, burying my mother, and moving my father to a nursing home, but then, I find out I could not even get out of Philadelphia. I sat at the airport. I was very upset and scared. I think you should have at least given me a free night's stay or something?! There was not even a free meal somewhere at the airport. I didn't have any extra money to get a hotel room but was thankful I had some bagels from a store so I ate them. I truly believe the airline was remiss in not offering a hotel room. It's a dangerous city and I wasn't used to anything like this in a long time. I am requesting a full refund for the horrible situation I was put through.

I purchased a round trip ticket from Jackson, MS to Florence, SC approximately 1 month in advance. I am a frequent Delta Flyer and have been pleased with Delta's services until my return flight home. Delta had made several calls to my cell phone about the cancellation of my flight on March 20, 2010 at 6:00 a.m. I checked my phone and returned the call. They tried to notify me that my flight had been cancelled. Thanks be to God, that I checked the phone for missed calls. I called Delta and explained that It was dire that I attend a wedding in Bennetsville, SC on this day and with a few communication calls made (by the Delta representative). I was booked on a US Airways flight with an on time arrival.

However, I arrived at the Florence, SC airport on March 22, 2010 and checked in approximately 2 hours early, awaiting boarding for my flight to Atlanta, then to Jackson, MS. To my dismay, The airport representative announced that this flight (flight #951 operated by Pinnacle Airlines) had been cancelled. This announcement came after the time which the flight was to depart from this airport. Of course, I was floored! I made several calls to the "1-800#" and talked with several operators and all they could tell me is that there were no flights out of SC tonight. I talked with the adjacent ticket counter partner US Airways representative and was told that they were overbooked by 2 people, but could list me as a standby if a Delta representative could make the call. I gave this information to the representative I was talking to and I got the same response.

I asked to speak with a supervisor and the supervisor told me the same thing. I made many attempts to explain that just as they had ticketed me with the US Airways, I was requesting the same courtesy in order to return home to open the doors of my medical practice. I explained that I had patients traveling far to my clinic who will not have eaten in order to get necessary testing and evaluation at 8:00 a.m. and I needed to be there to receive and provide care to them. The operator told me that she was sorry and just like all the other passengers with cancellations, I would have to wait. I do understand this,however, just like all the other airlines that had flights listed flying to Florence, SC, I made a choice to fly Delta!. This choice was made out of reliability, availability and recognition of the needs of its customers and those they serve!

It means nothing to me to tell me about "the other passengers", I was concerned about me getting home and not inconveniencing elderly and young patients who have scheduled medical appointments concerning their health! It was obvious that no sincere efforts were made by representatives of the "1`-800" group!I Thank God for the representatives at the ticket counter at the Florence, SC ticket counter. They patiently listened to my complaints and checked every flight/itinerary possible to try to get me out of Florence, SC. I did not get a flight out, however, he (Mr. Donnie **, employee #7010757) printed me an itinerary, gave me pointers on trying to get booked onto a connecting flight, issued the vouchers for stay and meals and patiently answered every question I had with a smile!

He informed me that I was booked on the 6:00 a.m. flight on March 23, 2010. I felt myself calm down and thankful and made attempts to make phone calls to any patients that have 8 to 10:00 appointments. What Delta did not tell me was that I was booked to leave Florence, SC to Atlanta, GA but "a stand by" from Atlanta to Jackson, MS. The fare that was paid for a round-trip ticket was guaranteed and genuine money and not insufficient funds! I believe that I should be compensated for a round trip ticket.

I took out time and searched the websites for the most convenient time to accommodate my work schedule and plans; However, if Delta cannot/will not honor the printed flight information (and work diligently as Mr. Donnie did) then "Delta" will cause me to make choices of other airlines for the assurance that I will get where I want, when I want as I have paid for. When doing business, services, I say services, are given as payment is rendered. Yet, in this case, Corporate was not concerned!... the local representative was. Thank you Mr. DOnnie for saving face for your company! Your company should let me know that they appreciate my business.

I had my son booked on a return flight to school in Houston. He went to Buffalo airport and was at the check-in desk for Delta at 5am. His flight was leaving at 625am. The check-in agent told him that the flight had mechanical difficulties and advised my son to return to "his point of origin". In this case, that was Toronto. When he gets home I call the airline. They say the computer has my son as a no show and so there will be reissue of a ticket or a refund.

I have to pay $561.00 USD to get him back to school on time now in good time. How is this fair? My son did nothing wrong. He did as the Delta agent advised and then something else gets entered into the computer. He is late going back to school and in trouble. I am out of pocket now, the original ticket price of $120.40 and the new flight costs of $561. Delta messes up and profits and I am out of pocket and my son is in trouble. Not fair! We need to have a Passenger's or Traveler's Bill of Rights because clearly, these airlines cannot govern themselves responsibly. As a single parent, this was a cost I could not afford.

I paid for a round trip ticket from SAT to FLL during the holiday season for my daughter. She had missed her flight to FLL and had tried to pay for a standby ticket. The attendant at the counter told her there were no available seats less than $800 and that is only when someone cancels their flight. We had to pay for a different airline to get her to FLL, less than $200. When she was ready to fly back, her ticket had been cancelled by Delta.

They had told her that the record locator was no longer valid and her ticket was voided. But, if she wanted to pay an additional $100 to reinstate the voided ticket, she could. So we had to pay extra for a round trip ticket that was "not valid and voided". I understand the extra fee if you miss your flight. But to cancel a paid return flight and then charge extra for the same seats is ridiculous. Now it is spring time and my daughter booked a flight through an online travel company.

The company had booked Delta to FLL and American back to SAT. Delta had "mechanical problems" with her departure flight. It was eventually cancelled. They had told her to get the next available flight the following day. She had missed an entire vacation day due to their error. When she went to the airport for her return flight, Delta, somehow, how cancelled her American flight. How another company can cancel a flight to a different airline is beyond me. After speaking to the American Airline attendant, she re booked her same seats and was able to fly back to college. I, nor my family, will ever fly Delta again.

I boarded a delayed Delta flight in PHL; on Mar 12. My flight was delayed (no biggie). I had to walk down steps through the rain, upstairs into plane. Marie W. from Delta then got on plane announcing the plane was overweight and she asked for two volunteers to get off flight. She announced, "Well the plane won't go anywhere unless someone gets off." Two of us volunteered.

We got off the plane, downstairs, through the rain, upstairs into terminal. She put us on a plane to Atlanta (airport had been closed for hours already-I did not know this). The plane stayed in PHL for over 3 hours. Finally, we took off. When I landed in ATL, Maria W. told me to see the first Delta rep. and let them know my name and all would be set up for me to get on another flight to my final destination, San Diego. Three employees expressed it was not their problem. I went to D16 for a San Diego flight leaving 7:18pm.

The Delta worker said she had to call her supervisor, she knew nothing about what I was talking about. She had no name badge and was so mean, I would not ask her name. I sat down and waited. The entire plane boarded. There was a daughter upset about the woman saying, "I can't hold the plane." (the daughter was waiting for her mom running from another terminal); I tried to calm her and said to her "Don't worry, a supervisor is on their way. Your mom will make it here and get on plane." Supervisor Matthew J. came up, I summarized my situation. He looked blankly at me and said, "I don't know what you are talking about."

I asked him to call Marie W. in PHL and that I needed to be booked on a flight to San Diego and I was promised a voucher for giving up my seat. This Matthew J. was so ignorant he would not even look at me. I told him he had to then book me on a flight back to PHL. He told me to go to reservation table and go make my own reservation. I asked him for Delta's 800 number. He ignored me. I told him I would follow him around the airport all night until he took care of this problem that Delta created. He called security.

I went up to another Delta worker and begged for her to tell me where a Delta office was; Matthew J. came running up and told her to ignore me. I was more than happy to go to jail. It would be better than dealing with this jerk. A customer gave me Delta's 800 #. The one that was busy for at least two days. Finally someone answered. Matthew J. then told me the door to my flight was closed and I am not on the plane because I am choosing to complain (I was sitting on a chair trying to tell the 800 # operator my problem).

The security guard, big man trying to intimidate me and Matthew were laughing at me. I said, "Of course I want to get on the plane but I have no boarding pass." He said, "Yes you do, I printed it. The girl at first door said I didn't do it." I was escorted to the plane by the bully security guard. The stewardess asked me for my boarding pass, I began to get upset and told her I did not know what was going on and did not even want to fly with Delta. She went up and got Matthew J., he ripped my itinerary boarding pass from JFK to SAN and handed it to girl on plane. When I arrived in SAN I asked for another supervisor. This took another 1 1/2.

My daughter came in to pick me up. She saw how upset and shaken I was. When a supervisor spoke to us, she later said he acted like "whatever" lady. I was so tired and sick to my stomach I just wanted to go home; but I needed for something to be in writing about this horrible treatment at Atlanta by Delta employees. This never got done. This is awful. How do they think people won't get upset? Don't these supervisors realize our country has real security issues and call a security guard because he refuses to do his job is wrong?

I was sick for three days waking up thinking of how I volunteered to get off plane because I had to be at my destination on Sunday while others had to be places earlier. I lost a piece of jewelry; and it frightens me to know that Delta can treat you after you pay them for a flight. I am not into torture; and my daughter is a Corporal in the United States Marine Corps; trying to fight for American citizens freedom which is slowly disappearing.

I have been trying to get through Delta for four days now. And I'm wondering if they're not going out of business. The line is either busy or they're not taking any calls to call back. Yesterday, I drove to the airlines and was greeted by a very rude woman, who wouldn't refund my ticket or even give me a credit towards another flight. My mother is having surgery and I cannot fly back home at the original day. The woman told me like a school child that I would need a doctor's note if I want to fly back using the airline ticket and it could cost me up to $150 more. I gave her three days notice before my departure date because I couldn't get through. I will never fly Delta again! This was my first and only time I've flown with this sorry company.

We bought plane tickets to travel from Dallas, TX to Fort Myers, FL with a short 50 minute connection in Memphis, TN. Upon arriving at the airport at 5 am in Dallas, we were told that we would be missing our connecting flight in Memphis due to "mandatory pilot rest" and sent to a special counter so that we could schedule a different connecting flight. When we spoke to the man at the counter to reschedule, he told us that there was no need to re-book and that we needed to just try and make our original connecting flight. He assured us that, even with the Dallas flight being a bit delayed, we would still have enough time. He also assured us that the airlines would contact the flight crew that would be taking us to Fort Myers and inform them of the situation that "everyone would be expecting it in Memphis."

We arrived in Memphis and ran to the gate of our connecting flight only to see our plane still sitting at the gate. When we presented our boarding passes to the Delta attendant, she told us they were no longer loading and we would need to find another flight. So we, along with 10 other people in the same situation, tried to rebook to a later flight to Fort Myers. We were told there were no available flights for 3 more days, and there was nothing they could do.

After trying and failing to find a last minute flight to anywhere in the surrounding cities in Florida, we ended up stuck in the airport in Memphis for 12 hours, and then catching a flight back to Dallas. During the 12 hour stay at the airport, we were consistently treated horribly by all of the Delta Staff. When we arrived back in Dallas, we discovered our luggage had been sent to Cincinnati and would be delivered to our home the following afternoon. This would have been understandable if the luggage had been delivered when promised.

We called the airline to check on our luggage around 1pm the following day and the automated message said it had already been placed on the delivery truck and was in transit. When it was still not there around 5, we called again and waited on hold for 40 minutes to speak to a representative. This representative told us it had been placed on the delivery truck at 4pm and should not be much longer. When we received a call from the luggage delivery service, they informed us that the airlines had "lied" to us and that they had not received our baggage until 7:30. As a result we would not be receiving it until the next morning.

I was traveling from LAX to ROC. I boarded the plane at 10:45 PM PST on Thursday, 2-25-10 and arrived at DTW on Friday at 6:00 AM EST. My connecting flight to ROC was supposed to depart DTW at 8:00 AM; however, that flight was canceled due to weather. Initially, I was told that they could book me on a flight for Sunday, 3-1-10. Then, I was told that there was one seat left on a flight form DTW to ROC departing at 9:50 PM--I took it.

I waited patiently at the airport for the next 15 hours. I boarded the plane, we left the gate, the captain announced on the PA system that we would be going to get de-iced, then we would be leaving. I am guessing about an hour went by, we never got de-iced and the captain got on the PA again and announced that the plane had mechanical issues and we were going back to the gate to switch planes.

We got back to the gate, got off the plane, went to the new gate and waited for approximately two hours before other passengers on the flight began getting calls from their spouses advising them that the flight had been cancelled and they were being told by the sheriff to leave the ROC airport. It appeared as though this was news to the Delta people working in Detroit.

At approximately 2:00 AM, the gate attendant announced that the flight was cancelled, everyone's luggage would be sent to their final destination, there were no hotel rooms available that night, and they would rebook us on flights either on Sunday or Monday. At that point, multiple passengers suggested he get a supervisor up there. Instead, he suggested all 50 passengers to go to another gate in the airport and the situation would be dealt with there.

As we arrived at the gate, chaos ensued. It appeared as though there was no supervisor on duty and nobody was in charge. Each employee I spoke with told me to do something different. We were being told to call an 800 number to rebook our tickets and the people at the 800 number was telling us to see a Delta agent. A gentleman approached me and stated that he was able to secure a rental car for a one-way rental to ROC and I agreed to go with him. We got two other strangers and the four of us left the airport at 3:00 AM and made the nine-hour drive from Detroit to Rochester.

I wrote into the customer care center at Delta and they wrote an email back apologizing. They said that they would refund the value of the flight from Detroit to Rochester portion of my trip and send me a $50 voucher for another ticket with Delta. They valued that leg of my flight at $23.44 and I am awaiting that credit.

I was on my way to the Billings Airport in MT and my friend's Jeep broke down in the middle of the Rocky Mountains. I called Delta letting them know 2 hours in advance that I was going to miss my flight due to the circumstances. They were very rude, put me on hold for almost an hour and would not try and help me find another ticket home.

Keep in mind with all this happening I had to get back to Milwaukee WI for work the next day. So I had someone that was at a computer try and book me a flight home. Well the quickest one after horrible service and being placed on hold for a combined 6 hours was the next day for $300.00! I paid $270.00 for a round trip the first time! At first Delta told me they would credit me some of the costs back then when I got transferred, I was told I couldn't do anything but purchase a new flight!

The customer service through Delta is absolutely horrible and they should all be embarrassed the way they treat people and how much more frustrating they make an emergency situation that already is terrible! As far as their supervisors go they read a script and are completely useless and actually yell on the phone at you!

I will never in my life fly Delta again nor will I recommend them to anyone! The CEOs and Board of Directors at Delta need to wake up and realize that no one cares about their damn cookies or peanuts they just want to be taken care of in times like these! This company is terrible and I hope and know they will go under if they keep treating people like they don't matter!

My wife decided to return to the US for a visit from our mission in Bariloche, Argentina and contacted a local travel agency to help her with the arrangements. On our trip here, we obtained a voucher from Delta Airlines for US$400 for offering to give up our seats for others on an overbooked flight. This is an account of the process of obtaining the ticket using the voucher.

On 2/28, I contacted my travel agency to see if they can fix it.

Make others aware of the difficulties of using vouchers. Delta does not like to honor them. Had I known this, I would not have accepted the voucher for a seat on the plane.

We were flying back from Salt Lake City to Charlotte, NC. When we arrived late at Atlanta for our connecting flight, we had 20 minutes to walk from one gate to another. Fortunately, it was almost right next to our gate. When we got to the gate, the plane was closed and we were told that our seats had been sold to standby passengers and we would have to go to customer service. We went there and were told that the next available flight was the next morning. That was 14 hours away. This happened with the other 5 passengers behind us. The customer service people were of no help and there was no way I could not be home for the next day.

I ended up renting a car and driving home, which cost me another $170 for a one way trip with Hertz. Delta offered no solutions or help and were frankly rude and unfriendly about the whole thing. I will never fly Delta again! Cost of rental, $150. Gas to get home, $40. Extra time spent on the trip, 5 hours. Emotional stress and inconvenience. Loss of ticketed part of our trip, $400.

We were to fly out of Akron Canton airport in Canton Ohio on Dec.25, 2009. Th plane had mechanical problems, and we were moved to another flight 6 hours later. Upon filling the plane ,they realized that they needed to have a seat. They asked and no one would get off, so they forced my son off. They promised him $800 cash. They had no check so they gave him vouchers. We have been unable to change the vouchers into cash. We lost the $800.

We had a trip for two scheduled from February 12 to February 19th at Sandals in Montego Bay, Jamaica. Due to weather issues our original flight (which was booked in November or December) was cancelled. The Delta Airlines rerouted our flight to Minneapolis. All of the details are listed in our flight notes on Delta's information sites.

When our "new" boarding passes were printed out for the Minneapolis flight, they said seat request. I asked the woman if they guaranteed us a seat because we would not go standby. She said yes they have seats for us, and said our departing flight will be on February 13th at 6am from Minneapolis to Montego Bay. We got to the gate for our first flight and were told that our whole reservation had been deleted. They gave up our seats. They were able to bump two people and we made the flight.

We asked about the flight for the morning and they said everything was still a go. We paid $100 bucks for a hotel room in Minneapolis, got up at 3 am and went back to the airport. After waiting in Delta's line for over an hour, we were told that we didn't have a flight--again. At this point in time, we decided to call AAA, and they were closed. I called the help number on the travel itinerary and they canceled our trip.

Delta wouldn't help us get back to Moline, and finally after pleading they offered a flight to Moline at 7 pm. We weren't willing to wait 15 hours to leave for home. We rented a car for $398 and drove home. Ironically, we made it home the same time we were set to land in Jamaica. Our 8-day vacation has been ruined! I was supposed to have a private, secretive wedding on that trip, and that's been ruined, too. I've tried to find a new time to get to Jamaica but the resorts I can afford are all booked up. I want you to know how very dissatisfied I am with the service I received from Delta. This plan was booked in November of 2009. This is unacceptable! I think Delta Vacations needs to give me a refund, although luckily I had insurance. I just have to wait now. I think they should make some steps and get us a new trip to Jamaica--on them--without Delta Airlines if possible!

My husband and I are going to Miami, Fl and we wanted the same flight. He called on Feb 5, 2010 and was on the phone with a Delta rep for over 2 hours trying to get his flight changed. The transaction did not get completed, but our checking account was dinged 13 times. Every time the rep would try to process our debit card, it deducted money from our account, but the transaction failed. I noticed this on Feb. 8, 2010 when I checked our account balance, which I do frequently. Delta has charged us $1267.50, instead of $97.50 to change a flight.

My husband called and was on hold for over 2 hours "again" trying to get this issue resolved. He finally got to someone that had the authority to contact our banking institute and have the charges removed. Then he proceeded to try to change his flight again for our trip. After being on hold again for about 45 minutes--success. The transaction was completed but we were charged 3 times for one transaction.

This is completely unacceptable. My husband has taken time to handle this error, which is Deltas error, while at work. And under no circumstances should anyone ever has to be on hold for 2 hours to complete a 10 minutes transaction, much less being on hold twice for the same mistake, Delta's mistake. He did all of the footwork to get this issue resolved twice.

I would like to know how we are going to be compensated for our time? I don't know if it's the people using the system or if it's Deltas ticketing system. We are still trying to get 2 of the bogus charges removed. Today is Feb 10, 2010. I wonder how long one of us will be on hold? If I would not have caught this error our checking account would have been overdrawn and we would have had hundreds of dollars of fees to repay.

They charged me $500 for excess weight of my bag containing small outboard motor. When I arrived in Brazil, I found out that the motor got stolen. I did fill out a claim immediately. That was almost 3 months ago. I never saw the motor or a refund. My itinerary was changed three times, the last one takes one more day longer, more stops and an entire day layover. Bad service, Bad company.

Flight cancellations! First, on Jan 29th, emailed just prior to morning flight. I did manage to get another one next morning, but not without some anguish. However, on Monday, our return to Charlotte, NC flight leaving from Las Vegas, we were alerted at 8:00AM that our flight was going to be delayed from 7:30 to 9:00PM. Arriving at Memphis, we were told everything was okay, however, after 3 hours, we were suddenly told it was cancelled. We were stuck in Memphis, nothing leaving, etc. Reps did not know what to do because of the new computer system since merger. Almost 3 hours later, 10:30PM, we finally got some vouchers for hotel, etc.

Originally, I was told a flight would leave the next morning making a layover in Atlanta. I told them I wanted direct flight, they had nothing. Finally, I suggested to them that they put us on another airline. They finally agreed. We ended up getting home at noon the next day, after flying from Las Vegas the previous morning. Complaints to Delta gave me a $100.00 ticket towards next flight! And I am sorry. They freely admitted that it was maintenance issue. In 15 hours they could not fix this? Disgusting, I am not happy. If a flight is overbooked, they give them a free ticket on the next available flight, etc. and we were told too bad. Terrible way to treat customers. Can you help?

My mother is one of the survivors of the earthquake that took place in Haiti on January 12, 2010. I have since been trying to get my mother back to New York but have been unsuccessful due to the State Dept's ban on the PAP airport. My complaint is not against the airline for this reason but rather the rude customer service, ridicule, apathy, and mistreatment that I have endured each time that I have had to call Delta Airlines to either check the status of my mother's flight or change her flight due to cancellations.

My nightmare with Delta Airlines began when I first purchased a ticket for my mother who is desperately in need of leaving Port-au-Prince, Haiti due to the severe effects of the earthquake. At the time, the representative failed to tell me that there would be a $20 non-refundable fee. Due to the ongoing airport issues, Flight 436 has since been cancelled 3 times.

After the first cancellation (which I learned after calling in to check my mother's flight status), I asked to have the flight rescheduled. The service representative became very short and placed me on hold several minutes at a time. When I asked to speak to a supervisor, she said that supervisors do not take calls from customers. When I asked to have one call me back, she hung up on me. I called back again and spoke with Sansia who refused to help me and stated that I would have to call in if I did not know my confirmation #. I asked to have it looked up since I had all other info (after all I had originally purchased the tickets), but she refused. She said that she would not help me when all I wanted to do was reschedule the flight which was cancelled by Delta airlines.

Flight 436 has been cancelled again which is understandable due to the State Department's ban on the airport. As per my mother's instructions, I have asked to not reschedule this flight but rather to request a full refund of $279. The representative has stated that they will only refund a partial amount ($259) and that there would be a $20 non-refundable fee which was never told to me prior to this discussion.

I am at my wits-end with Delta Airlines with the poor service, lack of disclosure, and hardship endured at a particular sensitive time in my life with my mother still suffering in Haiti. I will never use their service again. I would appreciate if Delta Airlines, at the very least, issue my $20 refund.

I was to take Delta Airlines Flight 6161 from Cincinnati to Washington Dulles Airport on Sunday, January 24 at 2:15 pm. First thing, the flight departure was delayed, first by 15 minutes and then by 30 minutes due to a puncture in one of the tires. Secondly, while in flight, the passengers were informed that an obstruction on the runway at Dulles Airport required our airplane to remain in a holding pattern for which it did not have enough fuel. Therefore, we were told, we would make a landing in Philadelphia. About half an hour later, that destination was revised to Richmond. We were told that the plane would be refueled, and we would immediately go on to Dulles. When we got to Richmond, we were informed that there was something wrong with the airplane, and that we would have to deplane. We sat in the terminal and waited for hours to see if the plane could be repaired.

By about 7:00 pm, a decision was made to transfer all the passengers to a United flight, which was leaving Richmond for Dulles at 8:25 pm. The last passenger to receive the transfer documents got them only about ten minutes before the United flight was to depart. I was given tickets for the United flight, and told I had to run across the airport to the United ticket counter and then come back through Security. I arrived at the ticket counter, only to be told that I could get on the United flight with the documents I already had. I was told to run back across the airport to security screening, go through security and hurry because I might miss the plane.

In all cases, I am finding that the boarding and deplaning for all these smaller planes is being done outdoors in the rain, over slippery steps and through deep puddles. People must lug their carry-on luggage up and down these steps while trying not to slip or fall. No wonder the airlines are dying.

I was on a late flight with a lot of bad incidents on Delta from New York to Florida on January 2, 2010. I got credit voucher as $25.00. I'd equate it with the cleaners in New York when they lose $100 in cleaning giving you a voucher to get your clothes cleaned for free. I mean I like Delta, but would prefer the cash at this time in my life and believe it is fair the record will show I paid total $229 to travel. I know I did not do Delta any favors as fare is expected. I am not one looking for something for nothing although a lot of their passengers seem to be, I just want quid pro quo. Thank you. Please feel free to contact Delta.

General problems when one is late and the mental anguish at airport when customer service takes their problems out on others, some are possessed with Carne and want to be you and cannot work with you fairly excellent possibly with others. Thank you for any assistance you can extend helping me resolve this matter.

My husband was working in Montana, and I wanted to surprise him by flying there, for his birthday, from our home in Las Vegas. This was rather last minute, and when I looked on the Delta website, the price was way beyond my means. I must admit that I went to Priceline and purchased the ticket there, which was still at a cost of nearly $550.00. The day of the trip, I checked-in online and printed off my boarding pass. I had no baggage to check-in, and I went straight to security, when I realized I had left my boarding pass at home. I went to ticketing and saw a huge line of people waiting to check-in. I could not get one of the ticketing machines to print out a duplicate boarding pass.

I asked a delta rep who was standing nearby if I could just go to the desk, and get a duplicate boarding pass. He rudely told me that I had to wait my turn. I tried to explain that I was already checked-in, and that I had no baggage to check. He just turned and walked away. I waited along with several other passengers trying to board the same flight going to Salt Lake, and then transferring to other flights. When I finally got to the counter, I was told that the flight was boarding soon, and that I couldn't possibly make it on time. I asked if there were any later flights that I could get on. The woman at the counter told me that all flights were booked for that weekend, but I could possibly go stand by. I could not believe it when she asked me, and the other people who were trying to get on this same flight, why we didn't come to the counter, when an announcement was made that anyone waiting for that flight, should come up to the counter.

We all had been waiting in line for a very long time, and no one had made that announcement, just the opposite, as I had asked to go to the counter and was told that I could not. At this time, I heard the same Delta rep who I had initially talked to, laughing with another employee, saying, "nobody is getting on any other flight, cause they are all overbooked". I was so angry that I demanded to to talk to a supervisor. I was given a phone number, and several other passengers and myself, were directed to the Delta courtesy phones. I know that I was put on hold for well over 45 minutes, and never did anyone come to the line.

I contacted Delta by mail, but was told that since I purchased my ticket from Priceline, I would have to get a refund from them. I returned a letter saying that Priceline did their part, Delta was the one that never followed through. They contract with Priceline to sell these tickets for them. I got a sorry you feel that way, have a nice day response. I know that Delta purposely kept me and others from our flight, because they greedily over booked. I am out $550.00.

I just wanted to take some time to address concerns of mine due to some service disruptions we recently experienced with Delta Airlines. My husband, myself and our 5 year old and 9 year old sons made plans in the spring of 2009 to visit Key West, Florida December 29, 2009 to January 2, 2010 to celebrate my 40th birthday. We chose to fly Delta because they offered a flight directly into Key West therefore avoiding the drive from another nearby destination. We felt this was the best decision because we did not want to spend 2 entire days travelling for this short trip.

Before our trip, Delta had some reschedules in our flights one of which was that our connection left 5 minutes before our flight into the airport arrived. The solution to that was "we can fly you out the next morning" but there was no offer for a hotel for the night. I felt it was not safe to sleep in the airport with my 2 young children. After gong back and forth for a while, the other solution was a 6 hour layover instead. It's not exactly the most convenient but if that's how it had to be, that was fine.

We were booked on flight 5408 to leave Key West on Saturday January 2nd, 2010. This also happened to be the actual day of my 40th birthday. My husband checked our outgoing flight online first thing in the morning only to find out it had been cancelled. He immediately called Delta around 8 am to make alternate plans to get us home. The option that was offered to us was to fly out of Key West on Monday. Staying until Monday was not possible since our 2 sons had to return to school Monday morning, both my husband and I had to be at work as well and we did not have a reservation at our resort until Monday nor did we budget 2 extra nights into our trip itinerary. It wasn't until my husband insisted on speaking to supervisor that we were offered a flight out of Fort Lauderdale on Sunday which was the next day. This was the only option that would get us home on time to return to school / work.

Therefore, we had to take a taxi to the Key West airport to rent a car, drive up through the Keys to Ft Lauderdale which took around 4 hrs, book a room near the Ft Lauderdale airport at the last minute, not only paying for gas for the rental car but we had to purchase additional meals for our family, obviously none of which was budgeted in our initial trip.

My husband was told when making our alternate travel plans home that Delta would neither pay for the rental car nor the hotel, but we could try to get reimbursed. Therefore, I sent pretty much this identical information to Delta via their website. I received 2 responses from their Customer Care Department but neither offered any solution to for my dissatisfaction with the service nor any reimbursement for the additional expenses that resulted from their cancellation. Thank you for your time.