American Airlines Reviews

I’ve only had a great experience with American airlines! I have to give a big shout out to Cece, the flight attendant on flight AA5890 from Syracuse to Phil on 10/23/26 at 6 am. Let me tell you, she was the best flight attendant we’ve ever experienced. Although our connection in Philly was tight, we were never worried because of Cece. Her professionalism, kindness and sense of humor was beyond exceptiona! Thank you CeCe.

Just wanted to compliment American Airlines and their customer service. I especially want to thank Melissa in Jackson Hole for all she did in helping me get an aisle seat after we had been rebooked. I am 20 weeks post total knee replacement and she called customer service to make sure I could get an aisle seat on our new flight. She did an outstanding job! Thanks so much.

A big shout out to gate attendant "JOANNA **" at the Charlotte AA airport!! 9/3/2026 I had an amazing experience with an outstanding American Airline gate attendant. I asked a question to one person at my gate and that one was rude and not friendly and refused to help me. THEN I walk across to the other side and thought I'm going to at the other gate located to my right side. Well she was the "right one". This lady is a bright and shining star. Everything the other person was rude about this lady was more than happy to help and solve my problem during a stressful day of delays, cancelations and missed flights. Her name was JOANNA **. I can't thank her enough for all her patience, kindness, friendly attitude during times of stress and fear. She truly is an employee that American Airlines can be very proud of!!!!

We had a flight on 7/30/26 from GR to Dallas (flight 3167) & the pilot went above & beyond to comfort my scared grandson who is 8. He panicked in the airport & again as we boarded the plane that afternoon. The pilot came up the aisle, squatted down & introduced himself to my grandson & told him about the flight. Then he gave him a pilot's card. It really meant a lot to us that he took the time to acknowledge a child & helped calm his nerves about flying. That's truly exceptional for customer service & we appreciated it!

AA never notified me that a screwworm certificate was required for my dog with them. With United “Customers with dogs originally from Mexico don’t need an NWA inspection certificate. They do need to have a health certificate and a vaccination record that was issued in Mexico.” which described my dog. They refused to acknowledge that to let me fly. So they cancelled me out of my flight & I had to return home. Then had to drive back to the airport twice and pay for parking to try to rebook something. Then promised they canceled my original flight on my behalf. Never did, Luckily I caught the lie by calling in - so I could get a refund or rebook.

Horrible company, had a 8:00 AM flight to Tampa Bay from Laguardia in NY and the flight was deleted by 2 hours at first then another 39 minutes. After finally making it onto the plane we got to the runway and waited for about an hour before starting to move, after we waited another hour and moved again to the actual runway where we were supposed to take off from. After one more hour we were told that since it had been there hours sitting on the runway our flight was canceled. Ok service but everything else is horrible. Destroy your stupid company.

Probably the worst airline you can actually fly on. They’re consistently late, provide terrible service, steal your airline miles and they don’t maintain their planes properly. Their customer service people don’t speak English and they’re not willing to help you in any way. I would recommend you never fly on them if you want to stay safe in the air because their planes are not safe and they don’t value as you as a customer.

**Please do not fly with American Airlines.** This was my first experience flying with American Airlines, and I have to say, I'm genuinely impressed by just how poorly they managed to handle everything. First off, our flight was conveniently delayed just a few hours before departure, despite us double-checking everything earlier that morning. Because of this delay, we were no longer going to make our connecting flight, meaning we had to reschedule part of our trip.

If I could put minus stars I would. I having been flying monthly and every single trip has had major delays. One was a half a day. They don't make it easy to contact their customer service and when you do they can't do anything for you. If you try to cancel, they'll give you a traveler's credit, maybe, and who wants that with a subpar Airlines. The half day delay they gave us a 12.00 airport voucher for our inconvenience. Not much you can get for 12.00 at LAX. I have lost hundreds of dollars due to their delays. My advise stay far away from this airline, they do not care about their customers. I have since starting booking my flights with other more reliable airline. In this case run don't fly.

Previously my husband and I would’ve rated them higher. But the last year almost every single flt we’ve had with American has had issues. Be it mechanical, technical computer glitches or just flat out delays - no plane? Sorry you’ll have to wait while we assign one to your flight. On the phone you used to get more assistance. Now even if you leave a number for call back we don’t get one. This is all operational. Most employees from the lounge to flight attendants and pilots have been pretty good. Like they’re also caught up in the meandering operations.

The stewardess was extremely rude and unprofessional. I let them know that I needed wheelchair assistance before I even flew. Alaskan Airlines was on the spot!!!! American Airlines would not show up with a wheelchair. The stewardess on flight 1667 would not even get someone. She told me to walk! I informed them I would miss my flight in Dallas if they didn’t help me. Not only did they seat me in seat 35 F at the back of the plane but refused to help me get off the airplane!! If I could report these stewardesses I would but American Airlines has made it almost impossible to address the issue.

**Absolutely Disgraceful Customer Service – 10 Years of Loyalty Means Nothing to American Airlines** I have been a loyal American Airlines customer for 10 YEARS, and after this experience, I am seriously questioning why I have continued to give this airline my business. I received a trip voucher from American Airlines due to a previous service issue. I was told that I had one year to use it. I finally received the information I needed to book my trip, and today I contacted customer service to get everything arranged, only to discover that my voucher expires the day before I went to book— I am just ONE DAY past the expiration date.

I never really had a problem with American Airlines until I had the experience from hell with them. First, they cancelled my direct flight the night before citing "weather" which is incredible that they could have so much foresight, but not enough to automatically rebook the cancelled passengers. I eventually made it to LGA and bought a flight from their counter agent to get to my final destination, which also ended up getting cancelled by the time I cleared security.

American Airlines is the worst carrier on the planet. I’m done with this poorly run company. Flights NEVER leave on time. It’s laughable at this point. We take bets on how long the next flight will be delayed. I’m a platinum pro status level, but the perks aren’t worth the aggravation. I’ll be switching to Delta.

Economy plus/business class to Mykonos via Madrid from RSW was changed due to broken plane. We were down graded to coach, sat in Athens for 6 hours, then was booked on Aegean from Athens to Mykonos. AA lost our luggage for 3 days of our 5 night stay. We were told by a AA baggage employee to purchase what we needed. We conservatively spend $750. We later found out Aegean was now responsible to compensate us, but they only offer $40 Euros pp per day, we now have to eat $500 of our own money, and after 7 weeks still waiting for Aegean to pay us. AA gave us miles and $500 in flight credit which we probably will not use. They lost our luggage and will not pay us back for expenses. Filed a complaint with DOT. Stay away from America.

Forced to gate check my carry-on. It was a brand new NOBL carry-on. Apparently NOBL can drop one off the Hoover Dam, but one trip through the AA sorting system, and it's got a huge dent in one of the top corners (see pics). AA says this is normal wear and tear. Scuffs and scratches are normal...This shouldn't be considered normal in particular for a well made brand. I was also told to drive 25 minutes back to the airport to have them inspect it...The local folks in LIT refused to even look at it. And again, I was forced to gate check it. Is it usable, probably. Is this normal...It shouldn't be.

I was supposed to fly from Colorado Springs to Richmond on 10/1/26 flying first class that I spent a lot of money on. My original flight out of the Springs was cancelled. They put me on another flight and then put me on standby...not acceptable. They were able to get me on another flight where I finally got to Dallas, at the point I should have been in Richmond. My Richmond flight was then cancelled. I had a non refundable rental car to pick up in Richmond that I now lost. I was able to get on a flight to Norfolk which was to leave at 805pm. We had a crew waiting and the plane got there and at the last min they delayed it so I was stuck in Dallas for the night. Lost my rental and my 1st night in my hotel. Requested reimbursement and they claim it all was weather related so they won't reimburse me. Will NEVER fly them again and I strongly recommend you all stay away from them as well. They don't care about their passengers.

Do you enjoy being lied to and pushed around? If you're military or not and would like the runaround when trying to move yourself and pets, this is the airline for you. Being lied to, forced to use a broker even though we don't actually need one. Thanks for giving us the runaround and making a very stressful situation even more stressful by having dollar signs in their eyes. RUN RUN FAR FROM THIS AIRLINE.

A couple weeks ago I was flying back and my flight was delayed and I was going to miss my connecting flight. The only option they gave me was to take a flight the next day, which I couldn’t do because I had to get back for work. On a $900 purchase they refunded me $70. And did not care that I had to rent a car to get the rest of the way home. Today my wife is flying to Omaha and her flight has been delayed by six hours already. I don’t understand how they are so terrible at their jobs. I will never use them again even though I know that means nothing to their bottom line because they do not care about their customers anyways.

The American Airlines planes are not cleaned. I lowered the tray to find crumbs and dried liquid on it. On our transfer, there were crumbs on the seat. They are not maintaining cleanliness and sanitation for the next person boarding, which is very disappointing.

Boarded us onto a full flight and had us sitting on the tarmac for almost 1.5 hours for "maintenance" and over 50% of us missed our connecting flights due to this delay. I rebooked my connecting flight which would have me arriving to my final destination 10 hours later than originally booked. Now I'm waiting for my final flight and THAT one is getting delayed as well. Not sure if I just caught American Airlines on the wrong day, but this has been my most miserable traveling experience in probably 10 years.

Had to travel for work. What a shitshow this airline is. Fly almost anyone else if you can or drive!

AA2252 Philadelphia - LAX Oct 4th; I made a reservation and paid two months ago but they gave me new boarding passes with different seats. My wife and I needed to sit in separate seats both of them in the middle seat. Like us a lot of passengers had the same problem. American Airlines never again.

If I could give less than 1 star I would. Highly recommend never using American Airlines. Our flights both directions were delayed by over 5 hours, causing us to miss connecting flights and having to spend night in airport. The rescheduling was painful, we paid for seat locations which of course we did not get. American seems to prefer to split couples up, even when you pay to sit together. The check in to come home was delayed taking 1 1/2 hours because they didn't correct our incoming flight information when they changed our flight. All of it was out of our control. If American is only airline to fly to a location, we will simply not go. Horrible and stressful experience.

My initial flight was delayed TWO hours which caused me to miss the connecting flight. They put me on a late flight into my destination arriving at 11pm. (Original arrival was 4pm.) When I arrived for my first flight thru also made me check my carry on. And you guessed it..they lost my bag. I will never fly this airlines again!

I recently had a flight from St. Louis to Tampa with a layover in Charlotte. Once boarding my flight from layover my luggage was lost. Fortunately it was found with my AirTag and was delivered that night once I was home. Unfortunately an employee went into my bag and stole my omega watch and Braun foil shaver. After reporting it basically it's too bad and it's acceptable for your items to be stolen by their employees. Be warned if you value anything in your luggage. It's fair game for their employees to steal with zero investigation, zero care of any kind. I attached their reply saying all well and thanks for Flying with us.

Worst lost baggage experience and subsequent customer service response ever.

On September 28, 2026 at approximately 7pm, I was confronted by Anna M at the gate in the MIA American Airline gate heading to DCA to check my bag. I communicated to her that I really did not want to check my bag and if she can recheck to make sure it was not any room on the plane for my carry-on bag. Then another male American Airline employee decided to start yelling at me. I politely told him that I was only asking if they can double check to see if its any room on the plane.

I had a round trip flight from Westchester, NY to Nashville, TN with stops both ways in Washington DC. Both flights had approximately 2 hour layovers in DC. On the way to Nashville, we were delayed multiple times including sitting on the Tarmac for a 1/2 hour in DC. We noticed multiple empty luggage bins, but were still asked to check our carry on. When we finally reached the gate, we literally had to run to the other plane. We made it to the plane with about 1 minute to spare. On the return flight, we landed in DC on time, and again were met with delay after delay, and had to check our carry on bags. The flight was originally scheduled to leave at 10 p.m. At around 10:30 p.m., we were told the plane had a mechanical problem, but they said that should be resolved within a half hour.

Unethical extortion. We were told at the counter that our bag qualified as a carry on. At the gate a complete jerk pulled us out of line and said our bag was too large. We explained that we were told it was ok and he said he didn't care because he was the one who was in charge of letting us on the plane. At the same time the overhead space in the cabin filled up and everyone was automatically checking thier bags for free. Some people had the exact same size bag as ours and were allowed to check for free. When I pointed this out he got loud and said we were not going to be allowed to board the plane and demanded we pay $50.00. I complained to American Airlines and all they did was say sorry.

This is a terrible company. Not much integrity here. I went online to purchase a ticket. A price was given. I walk away for a minute to get my CC. When I get back to my computer it has timed out so I have to go through the booking process again…. Now the price has jumped $400. This has happened to me several times now with American. I called directly after, spoke to an agent, because I was so upset, he did nothing but charge me the higher price. The FTC should go after this company.

I have been flying AA as it’s part of international flight; AA was never on time. Multiple gate changes, pilot not showing up, and today the plane was making strange noises both taking off and landing plus a loud beeping sound until the engine was off. I remember AA back in the day was totally different.

I arrived from Boston to Philadelphia at 10 o’clock this morning to change flights to my final destination, which is Pensacola Florida. There was ground delay because of a cut fiber optic cable. We were already on the tarmac and sat there for over two hours when we returned to the terminal and the plane. After sitting around another two hours or so we boarded the plane again and after an hour, we were told the crew had timed out. We would have to deplane and wait for another crew. That was somewhere around 3:30 today. As of 8:47 PM tonight we still do not have a crew.

I booked a flight to see my new grandaughter, December 2025. My son and daughter-in-law ended up transferring to another state in January 2026. My job was in the middle of transition and I couldn't take off at the time. I retired in May 2026 and reached out to the airline in June 2026 one week after the 6 month expiration date. I didn't realize this company only gave 6 months to use the ticket and not a year. I reached out to by phone and 4 times to ask if I could use the credit for a future date, I still have yet to hear from them and it's been four months. The last email I received from them was in July 2026. They kept my $600.00 and still haven't responded to me. If anyone knows how I can get resolution to this, it would be greatly appreciated. I am encouraging everyone I know, not to fly this airline as they provide horrible customer service.

This last Time I’ll Fly AA. Customer Service Does Not Exist.. They lost our Baggage our Air Tag showed Charlotte instead of Dallas… AA Customer Service Attendant “Can’t Help You.” WTH. Your Customer Service Agent!!! No Apologies. Nothing… Hmmm Now We Know Why Your Airline Is Rated #1. Worst Airline. Thanks American Airline For Your Poor Service!!!!

We were scheduled to fly from Naples to Chicago (direct flight) on 9/21/2026. We were prompted to check in the day before. Woke up on the 21st and our app showed the flight was changed to the 22nd. A 24 hour delay with no notification at all. American did nothing to help us or change the flight. This is the second time when flying from out of the country back to the US that this happened.

Continue to miss fights due to issue with planes. Missed 2 of my son college football games due to connections that delayed and when rerouted by time we got to the next gate it was closed both times causing me and my family to miss the flight and the game. And they don't give refunds.

I love this location for its convenience! Prices are reasonable. Location is clean and in a great area of fruit cove. I have never asked for anything extraordinary to be done to my orders. However, the past two times I've left some considerably pricey pieces of clothing in their care. The first was a wedding dress that I needed cleaned --- not even heirloomed! The second time was 12 pieces of formal wear. Both times upon pick-up they couldn't find a piece of my order. The main problem with that is that the clothing never leaves their location! It took nearly 20 mins to find the wedding dress.

This was by far one of the worst travel experiences I have ever had with American Airlines. Our trip from Tucson to Dubrovnik turned into more than two days of delays, missed connections, repeated rebooking, and tremendous stress. Our original itinerary was Tucson–Dallas–Madrid–Dubrovnik, but after the initial delay we missed our international connections and our itinerary kept changing. We spent more than 11 hours overnight at the Dallas airport, sleeping on cold and uncomfortable airport chairs. We received very little assistance and felt that several employees we dealt with were dismissive and unhelpful. At one point, we also had no clear information about the location of our four checked suitcases.

Not only they don't care about your luggage they broke 2 expensive one of mine), but they don't care about the people as well. Sending "random" extra security check up to "stop" 9/11? Really? Just to ruin your vacation even more then it was already ruined! I try my best to not fly AA! And will tell others as well. How they treat people is horrible!!!!