American Airlines Reviews

God forbid anything remotely, in the most minor way, changes about your trip, because you are screwed. Do your plans change, and you want to use your flight but just not get on the connecting one? You're screwed, the ticket is an extra $500. Have two flights, but want to use one departing and one arriving? You're screwed, give them $500 and they'll charge another $500 for each of the two suckers sorry enough to take your ticket. These guys are the lowest of the low and will burn for eternity.

We took a trip to the Bahamas in June through American Airlines. Our flight was delayed and we thought we would miss our connection, so we rebooked. Our original tickets were for business class, but the connection flight was in the back of the plane. We got reimbursed $32.00. There were two of us. I have been trying to get an explanation from them and was told I had to email refunds since there isn't a phone number. It's been two weeks and no response. Pissed to say the least. Not shocked because I am sure I am not the only person who is unhappy with this airline. We will never again fly American.

American Airlines need to just shut down their company. They have terrible customer service and their employees are have no knowledge, they have nasty attitudes, and they are never helpful. I don't even know how they exist with so many complaints, letting their employees do whatever they want to customers without any repercussions. They let their employees even go as far to kick customers off of their planes falsely accusing them of verbally saying sexual slurs. You can escalate it up the chain, but nothing happens to their employees. American Airlines is just a poor excuse of a company.

I rebooked a r/t ticket. Bought seats, checked bags. The entire transaction was “paid” entirely with travel credits. I checked in 24 hours before. Reviewed the seats and wanted to upgrade my seat. According to the customer service representative, I never paid for the seats. And then I did not have any seats, and there were no seats assigned to me and then I could pick out a seat and not pay for it and it would not constitute a full reservation. I got a full dissertation about buying and paying for airline tickets. I could not believe how rude and condescending that little queen working in the other end of the phone had to be. I will never fly American Airlines again. They are customer. Service sucks.

I was traveling from Punta cana to Chicago and from Chicago to Seattle on the 9th of July and I had an over 3 hours delay already, then the flight was kept on delay. I was waiting in Chicago for a very long time and here came more delays and on top of that the gate changed from H something to k18 and more delays. Very bad experience. I wasn't happy at all.

Name: Jaye **. AAdvantage number: **. The absolute worst of the worst. 3 out of 4 flights to or from Durango has put me through hell. Write a complaint?! For what. It’s 100% clear that they “do not care” what our experiences are. This most recent was last night. It’s bad but not nearly as bad as the last two. American Airlines Flight 2704 was late leaving me to miss connecting flight. Air traffic control issues. Just sent new flight info via text. The next morning at 830. No we can’t accommodate you because it was weather. Right. Of course.

Overall poor. Pick a category-poor. Just bad experience, staff could not care less. Chatbot help is a true joke. And severely late.

We had a cancelled flight and forced into a hotel stay. American refused to help because they gave us a flight next morning. Also, had flights Greece to Philadelphia and arranged to sit together for 10 hr flight. We were separated due to issue with a defective seat. They refuse to address these issues.

Same heartburn inducing meals year after year. Impossible tiny seats. Anyone over 5’5” is going to feel like a cripple after a long haul flight. Impossible to sleep on red eye flights. Far too many Delays. Price gouging. Canned replies showing that they couldn’t care less about customer experiences. No more miles given as an apology. Abject greed is the name of the new game. Being an AAdvantage member is almost completely useless unless you have status. Only well off people can afford to use any of the so-called perks on offer. Just like any other corporation you only care about your wealthy clients. Everyone else gets the crumbs that fall to the ground and that’s if they're lucky!

Spend a ton of money with AA. Worst customer service I have received ever, on a flight wasn't on the flight. It was the gate representative. DFW to Wichita, July 7th, 2026 gate B 38 5pm flight to 6:30. Gate attendant has zero manners. If I could take my points with me and leave AA I would.

I would like to thank Ms. ** flight attendant for flight 1102 from Cancun on 7/07/26. I am very afraid of flying, but she made it such an amazing experience by distracting me & by assuring me that everything was going to be ok! Thank you! Thank you again! Hope to run into you 1 day again!

After booking my vacation months in unadvanced and receiving all information on the date of the flight to Dallas then to Cancun my wife and I got to the Airport 90 minutes before departure. My luggage was check in and my gate of departure and seat was given but when we got to the gate, I was told the flight was cancel. Also I never received any text notification. Ended up driving to Dallas for a noon flight after otherwise I would had lost a full day of Hotel that I prepaid, on the return flight had to get off in Dallas and drive to Tulsa. Parking alone was $160 for 5 days. I wrote to American Airlines Vacation for compensation not only for the gas and parking and food but for the flight I never took from Tulsa to Dallas or the Dallas to Tulsa. Well let's say last time I will use them.

Every flight was an ordeal. They had another plane parked at our gate on the first flight which caused us a delay, but luckily their delay on the second flight saves us from the delay on the first flight. On the return trip, they kept delaying our final flight until every rental car was sold out, then they cancelled the flight because they didn’t have crew. The first delay was because they didn’t have a plane. I think they sell flight that they don’t have planes or crew for. They finally flew me on a super late flight to a nearby city and lost my luggage. They promised to deliver my luggage to my house, but it has just been sitting at the airport for days and days.

If I could give a 0, I would. I checked my flight this morning at 645am and it was “on time”, then at 711am it had been cancelled due to “scheduled maintenance”. How is this possible 8 hours before my flight for my family of 5 is supposed to go home. I had a client lunch, my wife a BIG meeting and my 3 kids were supposed to start camp. Now I have to pay for the AirBNB and rental car, take PTO and miss my meeting, my wife will miss a career changing meeting!! The frustration stems from American Airlines not offering a viable solution to get me home today. I booked this flight 2 months ago. How is this OK???

I learned today that if your flight changes for any reason all that, verbatim from the customer services representative I spoke to today, "American Airlines GUARANTEES your seat will change." This call took place on July 5th, 2026 from 1:00pm to 1:55PM. I reserved seats for myself and my husband and my 75 year old in laws months and months ago and just found out that due to our flight changing that we are no longer able to sit together. The American Airline's representative "guaranteed" me that the seats I choose again today would possibly change again. Why even let us "reserve" seats if they are subject to change up until the moment that you check in at the airport. This only provides a false sense of "customer service" when in fact there is no service being provided.

Lacking in customer service skills and communication. They just point to the kiosk for check in and the kiosk inevitably directs to a counter agent back at the counter. One word.... ENSHITIFICATION.

Absolute joke of an airline. Put the wrong gate on the screen. Told I should have googled the gate. Well guess what google had the wrong gate too. This is unacceptable. This airline should have been closed down not Spirit.

I flew on a flight from Phoenix AZ today to Denver, CO. The fellow I traveled and I checked in at the same time. His luggage arrived in Denver, mine did not. The ticket agents in Denver did not readily assist in helping me file a claim for lost luggage. I went to reservations to issue a complaint, and the manager did not care, indicating that the systems do not work together. I have spent 5 hours trying to have the luggage delivered, and I have been informed that FEDEX will deliver in two days. Vacation is a disaster now. My location is 1 hour North of Denver. I did not sign on with FEDEX, I signed on with American. This was the worst customer service for a passenger who has more than 2 million miles with this airline. FEDEX, you must be kidding!!

I was a first time flyer with American Airlines. When I arrived to the airport the staff there sent me to multiple wrong locations for check in, that by the time I made it to the correct spot. I apparently missed my check in time by 2 min. Which then cause me to go from a direct flight (that you pay extra for) to a flight with a layover. That was just the start, arrived to the layover stop and the gate kept getting switched. Get to the right terminal. Flight was delayed due to mechanical issues. Well passed the original 3 hour layover time. We finally get to board the plane. As we start pulling out of the terminal. The plane was shaking and sounded awful. We had to pull back in and get off the plane. Wait and move terminals for a different flight.

We will never fly with AA ever again after our last trip. On 6/20/2026 seven of us were flying from Boise ID to Knoxville TN with a layover in Dallas. I had prepaid for our bags online at check in, but when we got to the airport the lady made us pay again at the kiosk saying that I lied about paying online even though I showed her the receipt. When we got up to the counter we had twice as many luggage tags as needed because we had actually prepaid. We were told there was nothing they could do. I would need to ask for a refund online. We then had our connection flight cancelled in Dallas, we were put up in a flea bag motel run by rude people who tried to put all seven of us in one room. Because of this we lost our rental car and we lost two days at our Airbnb which was quite costly.