Complain about a product or service

Access America Travel

Edward of Potomac, MD November 27, 2008

Edward of Potomac MD (11/27/08)
Please do not waste your money on Access America ticket insurance or travel. They do everything possible not to pay out legitimate claims. I bought Access America ticket insurance via Ticketmaster for a tennis match; big mistake. My mother in-lawed died the day that my wife and I were to attend the tennis match. So naturally, I filed the claim with Access America.

That was four months ago. I never heard back from them, so I called them several times. Each time they request additional paperwork, death certificates, invoices for the tickets, the unused tickets. They are burying me in beauracracy and administrative hoops so that I give up; which is exactly what I have done. This is for a miserable 100, and a death in the family. Can you imagine if you had an illness, which was more difficult to document? It would be impossible to get payment. Stay away from Access America. Save your time and money.

L of Lake Worth, FL November 12, 2008

L of Lake Worth FL (11/12/08)
I was delayed due to a family members illness> I called Access America who sent me a claim form. I had to pay double for airfare since I changed my flight, had to pay double for a rental car. Access America never notified me if they did receive the claim, and when I called them they said, sorry your claim was denied. I had doctors letters, receipts, flight numbers, cost of change in flights. All in All the illness cost me 2,000 more than my original travel charges. Access America paid 0. MORAL-NEVER EVER DEAL WITH THIS SCAM COMPANY!

2,000 more in expenses, flight change 150.00 each family member to change the flight.. 400.oo more each family member for new flight in addition to original cost . Rental car- 590 more for the extra days I spent due to family member illness.

Diane of Glendale, AZ November 4, 2008

Diane of Glendale AZ (11/04/08)
I booked a hotel thru Hotwire and also purchased the insurance thru Acess America in the event that I had to cancel my hotel booking. Which of course happened and I have been fighting with them for six months get get by vodt back of 265.00. The insurance industy has us by our finger nails and should be put out of business

Paid for a hotel room, cancelled and the money is out the window. I willnever use Hotwire or Access again.

Krzysztof of Bloomington, IL August 11, 2008

Krzysztof of Bloomington IL (08/11/08)
This concerns three claims under travel insurance sold with tickets we purchased online from Northwest Airlines. The policy provides coverage for illness of immediate family member, and death of immediate family member, paying the cost of tickets and any prepaid accommodations. We purchased the tickets and policies on March 18, 2008, for my wife, and my minor children. Subsequently, my wife's father, was admitted to hospital, and the physician diagnosis, provided to the insurance company, stated that the patient was admitted with end-of-life issues.

My wife called the insurance company, and was told this was a covered loss. She cancelled the travel and went to spend his last days with her father. He died. We submitted the claims to the insurance company, and they rejected the claim because of pre-existing condition, stating that my wife's father had the illness he died from before (he died of complications from cancer, specifically from lungs failure). But he never had end of life issues before (i.e., he never died before), so this condition of end of life never existed before.

Furthermore, death of an immediate family member is a covered loss, and even though we provided a death certificate, and documented the death with a physician's statement, the insurance company does not even respond to our inquiry as to why they are not paying on death of immediate family member. I am a qualified actuary, and have worked for a long time with the insurance industry. Fraudulent operations such as this one, pretending to be legitimate insurance companies, should not be allowed to exist.

Loss of 7200.

Greta of Alexandria, VA June 18, 2008

Greta of Alexandria VA (06/18/08)
In April I booked a flight to Kentucky to see my mother who is in an Alzheimer's facility. I decided to take the Access America Travelers Insurance which US Airways advertises on their website. I had to cancel the trip because my mother had to be moved from an Alzheimers facility in Kentucky to a nursing home in Tennessee. Access America is refusing to pay my claim. Their advertisement states: Find peace of mind before and during your trip. US Airways offers travel insurance products through Access America, a member of the Allianz group. Then the insurance services are listed as follows: Trip Cancellation, trip interruption, travel delay, emergency medical transportation, and do on.

The advertising on US Airways makes it appear that this service is very flexible for a traveler. In fact, it is valueless. I asked US Airways to get involved and they refused. Access America actually sent me a letter that refused my claim because Your insuring agreement provides coverage if Your Family or friends (outside the United States) cant accommodate you as planned because someone in the household has (died) or (been diagnosed with a serious illness or injury?. What a ridiculous statement. I booked this trip to Kentucky on US Airways, why would my family or friends outside of the US need to accommodate me?

I am out 342.50.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |