Patrick of Pasadena CA (08/31/06) I bought 4 Michelin Pilot tires and had them mounted at discount tire center in Long Beach, CA.,on August 13, 2003. I just noticed a deep crack running across the treads of one of these tires. about a year ago a defect that looked exactly the same appeared on another of these four tires bought at DTC. Initially we thought it unusual but we paid for new tires. This is the second time and we would like Michelin to replace the remaining two from this original 2003 purchase.
Rita of Ritzville, WA July 20, 2006
Rita of Ritzville WA (07/20/06) I recently purchased a 2006 Dodge Charger-Daytona Pkg. My vehicle came equipped with the Michelin Pilot Sport, 235/55r/18 tire. With less than 10,000 miles, the sidewall of my tire blew out while my husband was driving 70 miles an hour on a freeway. The vehicle began to shutter and he immediatly lost tire pressure. The tire looks like someone took a knife and cut around it. The inside of the tire shows blistering. Michelin has offered 80.00 towards a new 240.00 tire. After reading recalls for the sister tire (20 inch) and after reading several of the comments on this page, I have decided that I do NOT want Michelin tires on my car. Unfortunately, I am now out 900.00 for tires I shouldn't have to replace for another 35,000 miles. :o(
Joe of Carrollton, TX April 20, 2006
Joe of Carrollton TX (04/20/06) Three of the four OEM Pilot Sports Radial X tires on my Porsche have developed cracks in the sidewalls in less than 15,000 miles.
One blow out, fortunately at low speed. Dealer says I ran over something. Of course, I know it went driving in town on smooth pavement at 35 MPH. Gee, I guess something invisible jumped up and made a hole in the sidewall. Second replacement at an aftermarket dealer. Last one just happened. I took it to the tire store manager who called Michelin and would not let them give him the run around. He told them if was definitely a defective tire. They are going to pro-rate this one. It is alarming to think these are high speed rated tires. I wonder how many bad accidents could possibly have been avoided.
Stacy of Louisville, KY April 5, 2006
Stacy of Louisville KY (04/05/06) While on a short trip with my family, I had a tire go flat. I went to a Michelin location in Pigeon Forge, TN to have it repaired. The service team told me it would be 20 minutes. 45 minutes later I came back and they had still not pulled my car back. I explained the situation to the man at the desk. He told me too bad and I would just have to wait my turn, it didn't matter what the service man told me. He then proceeded to yell at me in a room full of people, about waiting until it was my turn. I was horrified.
He then went and got my keys and told me I could just go somewhere else. I started to cry (I never cry), I had never been so humilated in my life. I asked for the corporate number, he said he was the owner. He then handed me a business card and scribbled his name on the back with the words owner underlined.
I explained to him that he needed to repair my car, I am on vacation with my kids by myself and need to get the tire repaired, I have already waited this long and it is unfair for him to just tell me to go somewhere else. There are 2 reasons I was treated in this demeaning way, 1 - I am a woman, 2 - the car was a very cheap car (if he had only know it was a rental and that I am a DVP for a large company who has and will discontinue their contract with your company),
In my opinion service is the #1 reason I choose to do business with a company. Based on the fact that Michelin allows someone like this to continue to do business under their name infuriates me. The old saying goes that a dissatisfied customer tells 10 people about there bad experiences. I have already called the BBB of Tennessee and will also be contacting the tourism board. I will never do business with this company again and intend to make sure everyone I know makes the same decision. People like this gentleman should not be allowed to work with the public, much less own a business that deals with them daily.
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