About Michelin Tires
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The Michelin Defender tires give superb traction in every type of weather, but really excel in rainy and snowy conditions! The tires provide great traction, providing a high level of comfort and safety.
Have F 350DRW 4x4 tow a 15000lb fifth Wheel handled and the wear was far superior to any brand tire had on my truck has 275000 miles and the traction in the snow and heavy rain has been extremely good.
We didn't know if it was tires or alignment problem. Took to regional shop and replaced all 4 tires and what a difference! Car runs smoothly to the point where not sure of speed. Very impressed with these tires and the warranty they offer.
I did extensive homework looking for tires for my Ford Transit 250 and my Lincoln MKX. Both vehicles came with tires that had no wet traction and were dangerous on snow. Odd tire sizes on both vehicles made for limited choices. Michelin came through with not only have the right sizes but exceptional tires "Defender Series" that give me confidence in rain or snow.
MAVIS TIRES of Cumming GA. I cannot believe after spending more than $1000. This is what I get…awful tires that are peeling apart! You do not need to be an expert to see that the tires are defective! They look like DRY ROT! What makes matters worse is the service I received from MAVIS TIRES in CUMMING, GA. Even the tire tech, CJ, said, “Wow, I’ve NEVER seen this!” He took pictures, and sent them to his boss, Paul… I was there and heard him on the phone. An entire week went by and NO ONE even called me.
Went back this Sunday, Oct. 3, 2021 at 9am and was told by CJ, "We will replace the tires with Bridgestone tires Tuesday, so bring the SUV in Monday." Brought the SUV in, only to be told, by the manager, BUN MAO. “We will credit you only $42 per tire!” This started to happen after 10k miles and has nothing to do with an alignment, which was done anyway! Check the internet… this is an ONGOING PROBLEM!! Don’t tell me these guys aren’t aware!! I’ve patronized MAVIS for 16 years!!! No More! Michelin, you should be ashamed of yourselves! That’s my wife’s SUV and it shocks me to the core especially when I think of her driving my granddaughter around with UNSAFE TIRES…I’m DONE!!
I've been riding on Michelin rubber over 40 years, both cars and motorcycles, that stops today. After spending over an hour, being disconnected multiple times on their clearly flawed phone system, I was finally able to speak to customer service rep Richard. Richard had the unfortunate task of informing me that his supervisor said that if I could not produce proof of purchase to establish I had obtained the tire new, there was nothing they could do! As is common, I needed only a rear tire but purchased the set 3ish years ago as a cash deal from a vendor while at Daytona Bike Week, I am on the opposite coast so tracking down P.O.P. is not an option.
Due to the lack of normal riding, as a result of COVID-19 lock down, I only got around to trying to install the front tire this long W/E, "trying" because the tire turned out to be defective. (see photos) So despite my offer to send them photos, of both the clear defect and the still intact vent spews (showing the tire was in fact purchased new), and offering to send back the tire if they sent me a replacement, their position was to violate their written warranty policy of 6 years for manufacturer defects, where if P.O.P was not provided, they go by the production date molded right on the tire. So for a +40 year brand loyal customer, who has spent thousands of dollars on Michelin tires, to be treated so myopically over, what amounts to them is less than $20, is both disgraceful and embarrassing.
I bought a set of Michelin tires April 5, 2021. I really like the tires. There was a $120 virtual rebate card offered with the purchase of the tires. I submitted the rebate on April 8th. It's May 25th and still no rebate. Every time I call I get told a different story. I was assured it would be issued last Thursday. When I called to check why I didn't receive it I was informed it would be another 2 weeks. What lousy customer service. Nothing like having your money held hostage so they can collect interest on it. From now on I will only buy tires from Goodyear.
Bought new Michelin Defenders when original tires work out on 2018 Sierra 2500 HD. Worked great until hooked up Camp Trailer and headed South. Made it 120 miles down the freeway and couldn't go over 60 mph. It was like driving on jello, my wife was in tears and I refused to go any further. Had to stop and buy another brand of tires to continue trip. Tires only had 1705 miles on them. Michelin refused to due anything after the fact since I replaced them with a competitors tire. I have always had Michelin tires on every vehicle until now. This experience has really changed my thinking. I would not have believed it if I hadn't experienced it myself. The tire size with the problem is LT265/60R20.
Have been a Michelin consumer for 40+ years. Have had excellent service. The tires on my VW TDI BEETLE before the present ones had 100,000+ miles on them. Only reason replaced was cracked in sidewalls, tread still good. However the present Defender tires only have approximately 60,000 and rear tire tread won't pass and front tires are close. Very disappointed. Will have them all replaced. Told Michelin Defender still best for my VW TDI Beetle 2005. Had alignment and rotations done.
On 8/30/2017 my 2017 Lexus Rx 350 SUV was delivered by Fresno Lexus with original and new Michelin 235/55R20 Premium LTX tires. Today on 12/7/2020 total milage on the SUV is only 26,750 but treads on each of the 4 tires is worn down to 2/32. So in spite of regular tire rotations and relatively low milage the effective tread life of these premium and expensive Michelin tires is less than 25k compared to 60 k warranty. I have read quite a few other customer reports of less than 50% effective lifespan of these tires. I wonder if 2017 was a bad year due to materials used in manufacture of these particular tires. Wondering if I should buy these again in 2020 to replace the current worn-out ones. I will be filing a warranty claim with Michelin.
Please read! IF you have Michelin tires and have a vibration while driving have the shop put the vehicle on a lift and have them watch the tires as they spin! If they move up and down or side to side the tires are out of round and no matter how many times you try to balance them the issue will not go away! I previously has issues with the Michelin Premier LTX tires for my 2007 4runner, Will add the old review for those tires. But I had those brand new tires removed because 3 out of 4 were out of round meaning they would move up and down and side to side when spinning on a lift in 4 wheel drive. So, went to these and 2 out of the 4 had the same issue, BRAND NEW TIRES! Michelin tires are now terrible out of round garbage! ALL OF THEM!
Here is my review on the other tires. I had 61,749 miles on the truck, I had to replace these tires 3 years later when I had 72,818 miles on the truck. So, like an idiot I bought 4 more of the same. Spent yet again over 1,000$. Not even 50 miles later took it back because of a shake and vibration, another balance over and over for 3 weeks the same thing.
The truck was put on a lift running in 4 wheel drive and you could see the tires moving up and down and side to side. So, Michelin what are you going to do about me losing and spending over 1,000 on your garbage tires?? I have all the documentation to back ALL of this up, so Michelin if you want to see it I would be happy to provide it to you!
Bought these at Discount Tires in November 2019 (less than 1 year ago) and I have less than 11K miles on them. They are worn down to the warning level. I can't believe a tire with a life expectancy of 60K miles is nearly done at less than 11K! Sales guy told me today that they knew when I bought these that they do not wear well. Had they told me that when I bought them, I would have opted for the second best recommended tire. Discount Tires won't replace them because they aren't completely wore to baldness.
They did offer to give me less than 1/3 of what I paid for them, which is a joke. My sister purchased the same tires and they wore just as badly. She received 2/3 of her cost back towards a new set of tires. I live in Colorado and good tires are important for winter driving. Now I will be taking my chances on the road because companies (Discount Tires) won't stand behind the products and I can't afford to fork over another $1100 for new tires. Do not buy these tires! It's been years since I purchased Michelin Tires and I know I will never make that mistake again.
Purchased 4 tires 8.2019. In for service 8.2020 and told 2/4 needed replacement? Tread-wear gone. Proper servicing and alignment done, etc. This is the 2nd set of tires on this vehicle, same driver, same dealer, garage kept. Last 2 sets lasted 40,000 miles EACH and they were much less than Michelin. Expected a lot more for my money! They want to prorate at a cost of $200 per tire for a replacement? I haven't even owned them a year. Have tried multiple times to contact Michelin via phone, chat, letters and email. No help without case number. Same methods of contacting dealer. 0 customer help from either party despite all contact.
I have these BFG Comp 2 Tires for a few months now in 2020 and they are great, awesome wet and dry handling. No fear going into turns with my heavy BMW 550i GT. Great tire. Great price and also looks good.
After leaving a couple of bad reviews on some websites, lo and behold Jon from Michelin called me to apologize and sent me a check for $540.00 to offset the cost of replacing the tires. I appreciate Michelin making the situation right, and will consider them next time I need to replace my tires.
I had purchased a 2018 Dodge Durango SXT AWD for my wife in October 2017. The vehicle came with Michelin Premier LTX 265/60R18. As a retired Air Force Ground Equipment Mechanic, I am mechanically savvy and perform all my own vehicle maintenance to the extent I can, which includes checking the tire pressure monthly, and rotating the tires every ~5000 miles. I was meticulous about this since it's my wife's vehicle and she uses it to transport our 3 children, and their safety is very important to me.
On 7/5/2020, I was getting ready to rotate the tires and check the pressure when I noticed that huge chunks were missing from all 4 tires down to the thread in some cases! This came as a shock to me since the tires only had 33,469 miles on them and are warrantied for up to 60,000 miles. I had them replaced with Bridgestone Dueler LTH 265/60R18 since I questioned the quality of the Michelin Premier LTX 265/60R18.
I then returned the original defective tires to the dealership which I purchased the vehicle from to see if could get some compensation for having to purchase. They were hesitant to help, but I demanded that they accommodate my request. They contacted Michelin (case # **) and informed me that Michelin would not entertain my request for a warranty compensation because I did not replace their inferior tires with another set of inferior. I wish I could upload pictures so everyone can see what garbage their tires are. I will never buy another Michelin tire as longs as I live. They do not stand by the product and they are garbage.
Purchased 4 new Michelin LTX All Season Luxury SUV tires on May 5, 2018 at Costco. These tires have a 60,000 mile warranty. After 31,000 miles, there is almost no tread left on all tires. Very dissatisfied with mileage and Michelin. After seeing similar complaints on this site, it sounds like Michelin is not making quality tires anymore.
Worst experience I've ever had with tires AND customer service! I usually never complain on these websites so this is my first time doing this. 2017 Michelin tires wore through on my GMC Acadia at only 30,000 miles! In December 2019, Customer Service Rep (Kylie) told me I`d get reimbursed through the Warranty and nothing has happened since. It`s been almost FIVE MONTHS and no check in the mail.
Additionally, I spoke to John in South Carolina at Michelin HQ on 4/20/20 who seemed to be the most knowledgeable person so far and he assured me that he handled my situation. I still don`t have my check! During the last five months I also spoke to Jessica, Debra, Brianna and many other Michelin Customer Service reps - they all told me my check is in the mail. Now it`s May 30th and still no check. If this is not remedied, I will never buy another Michelin tire again and I`ll continue to post on Instagram and Facebook as well as tell all my friends about this horrible experience as well. I`ll need to find a competitor for tires in the future. Please call me directly when this check is in the mail. -Joshua **
I’ve always used Michelin tires and have been happy with them until now. I purchased a set of Michelin Premier AS for my Volvo in December of 2019 and have only put 21,000 miles on them as of yesterday. This is a 60,000 mile rated tire. Half the tread life is gone at this point on the tires. Yesterday when I went in for a rotation the manager said there was no way these would last for 60,000 miles and he would recommend a pro rate on a different set at my next rotation. How does that make any sense?? I get to spend more money on tires because these tires are junk??? My next set certainly won’t be Michelin.
After 14,469 mile my right rear tire failed grossly. I bought the tires from Amazon (bad idea). I'm trying to get warranty but not much luck without a tire store to help me. No way to get to talk to Amazon and tire stores don't want to help if you didn't buy it there. Called Michelin and got a case # but it looks like it stops there.
I have an RV with 6 Michelin tires, after 12,000 miles side wall rupture on front tire called for me to replace both fronts. I had replace with Goodyear due to the inventory in the star of Florida on this tire was 0. After speaking With a customer service representative at Michelin, Alvin Who might I add was very argumentative told me that Transit Pros who came out to replace it deemed it a road hazard. I told them that that’s impossible. The fellow that came out to replace the tire inspected it thoroughly and said that it was obviously a manufacturer defect. Many photos were taken.
I then called transit pros to find out why or how they would have said that in which they denied ever even seeing the tire. Therefore Alvin must have been mistaken. At this time the transit pros representative, Harley, contacted Patty at Michelin. So as argumentative as Alvin was he was lying. I have the tire in my possession. They told Harley they were sending the tire to a dealer to be evaluated. Very deceptive Michelin. And now Michelin is saying that even if it is a manufacturer defect they will not do anything unless I replaced it with Michelin tires. Which were unavailable.
I purchased a set of Michelin Defender tires in 2014 which had a 90k mile mileage rating. Now after 40K miles three of the 4 are worn out. I have had them rotated regularly and always check my inflation. The distributor said the Company would give me a credit toward 4 new tires but would only warranty 3 of the 4 tires since the 4th was still ok. What good is that? the bottom line is that I paid $750 for the original set and they will install a new set for $600 after the warranty credit. Their warranty policy is not worth the paper it is written on and their mileage claim is bogus.
In all fairness to Michelin, I’d like to post this follow up to my review of their Premier LTX tires I purchased October 2018 for my NISSAN Rogue. (Please read previous review posted December 12. 2019). After a few conversations with their consumer affairs and warranty representatives, I have to say that MICHELIN went ABOVE AND BEYOND my expectations for resolving my issues with this tire. I’m 100% satisfied with the way Michelin has stood behind this exceptionally excessive tread wear issue I had with the Premier LTX, which essentially went to 1/32 tread depth in only 15,700 miles of average use.
My faith in Michelin is largely restored, but I’ll have to see how the MXM4’s I opted to get perform over time. So far the ride is great. A lot of people have had a great experience with the Premier LTX, which makes me wonder if I got tires from a “bad production batch,” although this is pure speculation. It certainly has been exceptional to my prior experience with Michelin tires. So my 5 star rating today is for how Michelin stands behind their products.
I’ve had a great experience with Michelin tires for decades, and I’m a devout Michelin tire advocate. When the original Dunlop tires on my 2016 NISSAN Rogue wore out, I naturally opted to buy four new Michelin Premier LTX tires (225/60R18, 100H). I was confident I’d get 50,000 miles on these “upper end” tires at a minimum. I find it almost impossible to believe that after only 14 months and 15,700 miles, all four tires are essentially worn out. Specifically, the treadwear is 1/32 to 2/32.
I judiciously monitor my tire pressure (it displays on my Rogue) and my tires are rotated every 5,000 miles. I have no alignment issues. My driving is about 70% local and 30% freeway. A friend who was with me when I bought the new tires is also in total disbelief that they have worn down this quickly. I even wondered if someone “swapped” my tires, but I have wheel locks and only the NISSAN dealership has had contact with my tires.
When I started researching other people’s experience with this tire, I began to realize my experience is not unique. That’s exactly why I’m posting my experience. Consumers should know when a product is flawed. Will I buy Michelin tires again? Well, I have filed a warranty claim, and won’t know until tomorrow what Michelin will do about this. But I will NEVER repurchase the Premier LTX. I’ve never heard of a tire performing so poorly, not even the cheapest!! Like I said in my opening remarks, Michelin has always been the best tire available in my past personal experience.
I simply can’t fathom what is wrong with my current tires, but no one should pay a premium tire price for a junk tire. Maybe Michelin got a bad batch of rubber...who knows? But this is an indelible negative experience for me and something every potential consumer should factor in before making a final decision on what tire to buy. As for me, I’m a 67 year old retired professional with a doctorate degree.
Tire did not last. I purchase 4 of these tires from Costco 4 years ago to date. I took my car in for a state inspection and an alignment at Pep Boys. I have a five year alignment with them. I also do oil changes with them because they rotate the tires for free anyway. I was told that the tires just passed inspection but they won't be good for snow. The tires are worn even with just about 20000 miles on them. Shame on Michelin for saying 60000 tread wear out. I have been driving for 40 years and had michelin on my cars and minivans but had tire wear out like this. I used to have to change them after 6 or 7 years for cracking but they still had tread and used to take long trips with the kids.
The company resolved my issue on priority. Thanks to ** CRM Michelin for the unconditional support and provided a satisfactory compensation within a span time of 24 hours. Thanks ** CRM. Thanks Michelin India
I have purchased Michelin XM 2 tires and found a pinch hole in one tire and for that they are compensating less than 40% of the cost of the tire which is unacceptable. (Purchased just 25 days ago.) They are saying this is not manufacturing fault but it is not also my fault. The fault of mine is that I chose to install these warrantyless tires in my car. If the company wish to resolve my I issue then I will be very glad to the company. They are promising the warranty of 3 years and 30 days days replacement warranty if the customer is not satisfied. They have mentioned in their site about this. If I found a hole in my tire that means I am not at all satisfied with my tire so why they are not providing a satisfactory compensation. There is no monoply of Michelin in tire industry so I suggest you to choose other companies instead of Michelin. Sincerely saddened Customer
Just to share friends. This $70 rebate is a cheap marketing stunt by Michelin. I purchased 4 set of tire in March 2019 at Lexus South Pointe, since I didn't receive any cheque out of curiosity I wrote email to Michelin. They said I need to talk to 1800 promo no. When I called their operator said, "Your cheque was returned because it's undeliverable." She confirmed the address address was right, she said will send it again. It will take 30 days.. Great Products but I don't know why Michelin do these. Big co choose cheap stunt to sell.
I have previously had good experience with Michelin tires. My last set lasted more than 60,000 miles. I actually purchased two sets of the Premier LTX tires, one set for my Acura MDX and one set for my Infiniti JX-35. The Acura tires were down to bald, or 1/32 after 37,000 miles. The Infiniti tires are at 4/32 at 30,000 miles. Word is that these tires wear quickly down to 4/32, and then much slower. That was not the case for me. I would not recommend these tires to anyone.
In 2017, I bought 4 Michelin Premier LTX tires for my Subaru Outback. After 2 years, and approximately 40,000 miles driving in normal Colorado weather and road conditions, these tires are now bald. The warranty was for 60,000 miles or 6 years, whichever came first. So this warranty was misleading. I will not be buying this brand again.
On May 19, 2019 I purchased a set of Michelin pilot sport 3 plus AS tires (2- 85/30/zr20 and 2- 245/35/zr19 $1,549.45) at the Stonebriar Chevrolet dealership in Frisco Texas (inflated to 34 psi which I thought was high for those tires). On September 19 one of the front tires blew out, no impact etc and no damage to the rim. I was then charged another $288.97 (no good will, discount/prorate).
Now today October 24, I noticed a tear by the bead wall in the rear tire. I also noticed all tires have a manufacture date of a year and a half ago and I have no idea how they were stored or what they could have been exposed too. I feel like when you are paying that kind of money for new tires they should at least be made in the same year purchased! The original Michelin tires I had lasted 4 1/2 years no problem yet this new set has had two tires with issues and they are less than 5 months old. This is unacceptable for the price I paid for these! I do not know if it was a mounting issue or faulty tires but this should not happen with brand new tires with only 1,300 miles on them!
Our Grand Cherokee had Michelins; but that model was no longer available. Researched and decided on the premier LTX. Felt the great gripping quality right away on stopping, turns, mud and later in light snow/ice. Now have 40000 km and there has been no change in traction performance. Tires rotated after every full synthetic oil change (11000-13000 km). There is a bit more noise than in the past model.
These tires are horrible for treadwear. They wear out quickly. Michelin offers a 70000 mile warranty but only if you get them rotated every 6-8000 miles. Please reconsider. They can be quite loud and I have been seeing an issue with getting many nails and screws in my tires, I don't really drive in any areas that this would be likely so I believe they are highly susceptible to damage. Cannot say enough bad things.
Michelin Tires Company Information
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