Michelin Tires

Michelin Tires Reviews

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About Michelin Tires

Michelin Tires designs and produces tires for differing applications including passenger vehicles, motorcycles and heavy trucks. Known for innovation since 1889, Michelin brings together distinct features such as enhanced safety, energy efficiency and longevity into its products. It caters to customers across more than 170 countries.

Pros
  • Excellent performance in wet conditions
  • Good customer service experience
Cons
  • Issues with warranty claims
  • Some reports of premature wear

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Michelin Tires Reviews

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    Page 2 Reviews 10 - 40
    Staff

    Reviewed July 7, 2023

    Michelin latitude tires came with new car Ford Edge 2019 245/60R18. Less than 30000 tread almost gone and I do not drive on rock! Employee at ford dealership stated on new cars they do not put Michelins on. Wear out too quick!

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    Reviewed Oct. 24, 2022

    The Michelin Fall sale rebate October 2022, the rebate does not apply to Costco. I submitted the purchase proof forms and they denied my Costco tire purchase. https://www.michelinman.com/auto/dealer-campaign/michelin-fall-promotion-2022

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    Verified purchase
    Kaci increased rating by 3 stars.
    After a positive interaction with Michelin Tires, Kaci increased their star rating on Oct. 3, 2022.

    Updated review: Oct. 3, 2022

    Customer service representative reached out to me and did his research. I was given 75% of the cost in return. Very happy customer.

    Original Review: Oct. 2, 2022

    After having the tires for 2 and 1/2 years, less than 23,000 miles on the car tires started to have cracking and dry rotting only to realize the tires were older than the actual car. I bought my car brand new and Michelin will not honor the warranty of 65,000 MI or less for replacement.

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    Reviewed June 30, 2022

    I’ve Just got 2022 RAV4 Hybrid and was so happy and excited after 7 and a half months waiting. After 2 weeks of driving and enjoying my new car and I got flat tired today. I Took it to dealership and got it patched up and paid $45 dollars for it. OMG.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2022

    I purchase Michelins every time I purchase tires because that is what came on my car. Dumb Idea. They never lasted the warranty mileage. NEVER. The last set purchased in 2019 still had Tread, deep tread left, but kept losing air. When I took my car to a mechanic after driving from Florida to Ohio, I had a mechanic look at the tires and tell me "You are lucky you made it here alive." They are Dry Rot and they are with a bunch of tread. He said at least 30K miles left of tread but dry rot through and through, sidewalls between the tread everywhere. So I researched and supposedly this has been fixed. So I bought new tires, Michelins. MISTAKE. I feel stupid.

    I will NEVER buy another Michelin Tire and neither should you. I called to register them and what a hard time I got. These people are Terrible. As Terrible as their Tires. PLEASE Save yourself from Michelin. Buy any other tire. ANY OTHER TIRE. I spent $1,099.00 in tires for my Avalon and I will put this on the list of things NEVER to do again. Don't Trust the Product they sell. Don't Trust their registration. Don't Trust Michelin. I have the Receipts of purchase to back up this review and pictures of the tires with Dry Rot and remaining Tread to Prove the poor quality tires they sell. All are Dated and show details.

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    Reviewed Nov. 20, 2021

    My Michelin tires were recommend for my 2012 Prius. 60,000 they were worn out. I paid almost double of the Goodyear TIRES LIKE CAME ON THE CAR NEW AND I GOT 50,000 MILES OUT OF THEM. And they were suppose to be quieter. I really couldn't hardly tell the difference. I'm now on my 4th set of tires and These are the quietest set I have ever had on either of my Prius's. The local tire shop sold them to me 60,000 mile warranty Priny Tires.

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    Reviewed Nov. 20, 2021

    This is my first set of Michelin tires and I like the solid feel and stability as I drive. I have a Buick Enclave that has had these tires since 2017. We have 37000 miles and the tires look great. I am planning a trip to Florida and the tires give me the confidence I need.

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    Reviewed Nov. 11, 2021

    Buy the Sports Pilots in whatever size required. Get the lifetime rotate and balance also the road hazard plan. Drive away. You will think you are in someone else car. Tires will last maybe 80k, less with abuse which given the way the handling feels will be difficult not to do.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Nov. 10, 2021

    We purchased these tires because of the warranty. We believed the Michelin Defenders were covered for 80-90 thousand miles. However, we had a tire go bad at under 50000 miles. We called the company and got nowhere. We later learned we were responsible to pay the local tire company that installed them an additional fee to access the warranty. WHY ON EARTH did we pay so much for tires only to find out the initial high cost did not help with a hole in the tire?

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    Staff

    Reviewed Nov. 9, 2021

    I have been buying Michelin tires for over twenty-five years. I have always been impressed by their quality and craftsmanship. This is very important for the safety of my family. The dealers I have purchased them from have always been courteous and professional.

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    Reviewed Nov. 8, 2021

    The Michelin Defender tires give superb traction in every type of weather, but really excel in rainy and snowy conditions! The tires provide great traction, providing a high level of comfort and safety.

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    Reviewed Nov. 7, 2021

    Have F 350DRW 4x4 tow a 15000lb fifth Wheel handled and the wear was far superior to any brand tire had on my truck has 275000 miles and the traction in the snow and heavy rain has been extremely good.

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    Punctuality & Speed

    Reviewed Nov. 6, 2021

    We didn't know if it was tires or alignment problem. Took to regional shop and replaced all 4 tires and what a difference! Car runs smoothly to the point where not sure of speed. Very impressed with these tires and the warranty they offer.

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    Reviewed Nov. 5, 2021

    I did extensive homework looking for tires for my Ford Transit 250 and my Lincoln MKX. Both vehicles came with tires that had no wet traction and were dangerous on snow. Odd tire sizes on both vehicles made for limited choices. Michelin came through with not only have the right sizes but exceptional tires "Defender Series" that give me confidence in rain or snow.

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    Customer ServiceReliability

    Reviewed Oct. 5, 2021

    MAVIS TIRES of Cumming GA. I cannot believe after spending more than $1000. This is what I get…awful tires that are peeling apart! You do not need to be an expert to see that the tires are defective! They look like DRY ROT! What makes matters worse is the service I received from MAVIS TIRES in CUMMING, GA. Even the tire tech, CJ, said, “Wow, I’ve NEVER seen this!” He took pictures, and sent them to his boss, Paul… I was there and heard him on the phone. An entire week went by and NO ONE even called me.

    Went back this Sunday, Oct. 3, 2021 at 9am and was told by CJ, "We will replace the tires with Bridgestone tires Tuesday, so bring the SUV in Monday." Brought the SUV in, only to be told, by the manager, BUN MAO. “We will credit you only $42 per tire!” This started to happen after 10k miles and has nothing to do with an alignment, which was done anyway! Check the internet… this is an ONGOING PROBLEM!! Don’t tell me these guys aren’t aware!! I’ve patronized MAVIS for 16 years!!! No More! Michelin, you should be ashamed of yourselves! That’s my wife’s SUV and it shocks me to the core especially when I think of her driving my granddaughter around with UNSAFE TIRES…I’m DONE!!

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed Sept. 7, 2021

    I've been riding on Michelin rubber over 40 years, both cars and motorcycles, that stops today. After spending over an hour, being disconnected multiple times on their clearly flawed phone system, I was finally able to speak to customer service rep Richard. Richard had the unfortunate task of informing me that his supervisor said that if I could not produce proof of purchase to establish I had obtained the tire new, there was nothing they could do! As is common, I needed only a rear tire but purchased the set 3ish years ago as a cash deal from a vendor while at Daytona Bike Week, I am on the opposite coast so tracking down P.O.P. is not an option.

    Due to the lack of normal riding, as a result of COVID-19 lock down, I only got around to trying to install the front tire this long W/E, "trying" because the tire turned out to be defective. (see photos) So despite my offer to send them photos, of both the clear defect and the still intact vent spews (showing the tire was in fact purchased new), and offering to send back the tire if they sent me a replacement, their position was to violate their written warranty policy of 6 years for manufacturer defects, where if P.O.P was not provided, they go by the production date molded right on the tire. So for a +40 year brand loyal customer, who has spent thousands of dollars on Michelin tires, to be treated so myopically over, what amounts to them is less than $20, is both disgraceful and embarrassing.

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    Customer ServicePrice

    Reviewed May 25, 2021

    I bought a set of Michelin tires April 5, 2021. I really like the tires. There was a $120 virtual rebate card offered with the purchase of the tires. I submitted the rebate on April 8th. It's May 25th and still no rebate. Every time I call I get told a different story. I was assured it would be issued last Thursday. When I called to check why I didn't receive it I was informed it would be another 2 weeks. What lousy customer service. Nothing like having your money held hostage so they can collect interest on it. From now on I will only buy tires from Goodyear.

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    Verified purchase

    Reviewed March 30, 2021

    Bought new Michelin Defenders when original tires work out on 2018 Sierra 2500 HD. Worked great until hooked up Camp Trailer and headed South. Made it 120 miles down the freeway and couldn't go over 60 mph. It was like driving on jello, my wife was in tears and I refused to go any further. Had to stop and buy another brand of tires to continue trip. Tires only had 1705 miles on them. Michelin refused to due anything after the fact since I replaced them with a competitors tire. I have always had Michelin tires on every vehicle until now. This experience has really changed my thinking. I would not have believed it if I hadn't experienced it myself. The tire size with the problem is LT265/60R20.

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    Staff

    Reviewed March 22, 2021

    Have been a Michelin consumer for 40+ years. Have had excellent service. The tires on my VW TDI BEETLE before the present ones had 100,000+ miles on them. Only reason replaced was cracked in sidewalls, tread still good. However the present Defender tires only have approximately 60,000 and rear tire tread won't pass and front tires are close. Very disappointed. Will have them all replaced. Told Michelin Defender still best for my VW TDI Beetle 2005. Had alignment and rotations done.

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    Customer Service

    Reviewed Dec. 8, 2020

    On 8/30/2017 my 2017 Lexus Rx 350 SUV was delivered by Fresno Lexus with original and new Michelin 235/55R20 Premium LTX tires. Today on 12/7/2020 total milage on the SUV is only 26,750 but treads on each of the 4 tires is worn down to 2/32. So in spite of regular tire rotations and relatively low milage the effective tread life of these premium and expensive Michelin tires is less than 25k compared to 60 k warranty. I have read quite a few other customer reports of less than 50% effective lifespan of these tires. I wonder if 2017 was a bad year due to materials used in manufacture of these particular tires. Wondering if I should buy these again in 2020 to replace the current worn-out ones. I will be filing a warranty claim with Michelin.

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    Reviewed Nov. 4, 2020

    Please read! IF you have Michelin tires and have a vibration while driving have the shop put the vehicle on a lift and have them watch the tires as they spin! If they move up and down or side to side the tires are out of round and no matter how many times you try to balance them the issue will not go away! I previously has issues with the Michelin Premier LTX tires for my 2007 4runner, Will add the old review for those tires. But I had those brand new tires removed because 3 out of 4 were out of round meaning they would move up and down and side to side when spinning on a lift in 4 wheel drive. So, went to these and 2 out of the 4 had the same issue, BRAND NEW TIRES! Michelin tires are now terrible out of round garbage! ALL OF THEM!

    Here is my review on the other tires. I had 61,749 miles on the truck, I had to replace these tires 3 years later when I had 72,818 miles on the truck. So, like an idiot I bought 4 more of the same. Spent yet again over 1,000$. Not even 50 miles later took it back because of a shake and vibration, another balance over and over for 3 weeks the same thing.

    The truck was put on a lift running in 4 wheel drive and you could see the tires moving up and down and side to side. So, Michelin what are you going to do about me losing and spending over 1,000 on your garbage tires?? I have all the documentation to back ALL of this up, so Michelin if you want to see it I would be happy to provide it to you!

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    PriceStaff

    Reviewed Sept. 28, 2020

    Bought these at Discount Tires in November 2019 (less than 1 year ago) and I have less than 11K miles on them. They are worn down to the warning level. I can't believe a tire with a life expectancy of 60K miles is nearly done at less than 11K! Sales guy told me today that they knew when I bought these that they do not wear well. Had they told me that when I bought them, I would have opted for the second best recommended tire. Discount Tires won't replace them because they aren't completely wore to baldness.

    They did offer to give me less than 1/3 of what I paid for them, which is a joke. My sister purchased the same tires and they wore just as badly. She received 2/3 of her cost back towards a new set of tires. I live in Colorado and good tires are important for winter driving. Now I will be taking my chances on the road because companies (Discount Tires) won't stand behind the products and I can't afford to fork over another $1100 for new tires. Do not buy these tires! It's been years since I purchased Michelin Tires and I know I will never make that mistake again.

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    Customer ServicePrice

    Reviewed Sept. 2, 2020

    Purchased 4 tires 8.2019. In for service 8.2020 and told 2/4 needed replacement? Tread-wear gone. Proper servicing and alignment done, etc. This is the 2nd set of tires on this vehicle, same driver, same dealer, garage kept. Last 2 sets lasted 40,000 miles EACH and they were much less than Michelin. Expected a lot more for my money! They want to prorate at a cost of $200 per tire for a replacement? I haven't even owned them a year. Have tried multiple times to contact Michelin via phone, chat, letters and email. No help without case number. Same methods of contacting dealer. 0 customer help from either party despite all contact.

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    Price

    Reviewed Aug. 19, 2020

    I have these BFG Comp 2 Tires for a few months now in 2020 and they are great, awesome wet and dry handling. No fear going into turns with my heavy BMW 550i GT. Great tire. Great price and also looks good.

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    James increased rating by 2 stars.
    Reliability
    After a positive interaction with Michelin Tires, James increased their star rating on Sept. 18, 2020.

    Updated review: Sept. 18, 2020

    After leaving a couple of bad reviews on some websites, lo and behold Jon from Michelin called me to apologize and sent me a check for $540.00 to offset the cost of replacing the tires. I appreciate Michelin making the situation right, and will consider them next time I need to replace my tires.

    Original Review: Aug. 4, 2020

    I had purchased a 2018 Dodge Durango SXT AWD for my wife in October 2017. The vehicle came with Michelin Premier LTX 265/60R18. As a retired Air Force Ground Equipment Mechanic, I am mechanically savvy and perform all my own vehicle maintenance to the extent I can, which includes checking the tire pressure monthly, and rotating the tires every ~5000 miles. I was meticulous about this since it's my wife's vehicle and she uses it to transport our 3 children, and their safety is very important to me.

    On 7/5/2020, I was getting ready to rotate the tires and check the pressure when I noticed that huge chunks were missing from all 4 tires down to the thread in some cases! This came as a shock to me since the tires only had 33,469 miles on them and are warrantied for up to 60,000 miles. I had them replaced with Bridgestone Dueler LTH 265/60R18 since I questioned the quality of the Michelin Premier LTX 265/60R18.

    I then returned the original defective tires to the dealership which I purchased the vehicle from to see if could get some compensation for having to purchase. They were hesitant to help, but I demanded that they accommodate my request. They contacted Michelin (case # **) and informed me that Michelin would not entertain my request for a warranty compensation because I did not replace their inferior tires with another set of inferior. I wish I could upload pictures so everyone can see what garbage their tires are. I will never buy another Michelin tire as longs as I live. They do not stand by the product and they are garbage.

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    Reviewed July 18, 2020

    Purchased 4 new Michelin LTX All Season Luxury SUV tires on May 5, 2018 at Costco. These tires have a 60,000 mile warranty. After 31,000 miles, there is almost no tread left on all tires. Very dissatisfied with mileage and Michelin. After seeing similar complaints on this site, it sounds like Michelin is not making quality tires anymore.

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    Customer ServiceStaff

    Reviewed May 30, 2020

    Worst experience I've ever had with tires AND customer service! I usually never complain on these websites so this is my first time doing this. 2017 Michelin tires wore through on my GMC Acadia at only 30,000 miles! In December 2019, Customer Service Rep (Kylie) told me I`d get reimbursed through the Warranty and nothing has happened since. It`s been almost FIVE MONTHS and no check in the mail.

    Additionally, I spoke to John in South Carolina at Michelin HQ on 4/20/20 who seemed to be the most knowledgeable person so far and he assured me that he handled my situation. I still don`t have my check! During the last five months I also spoke to Jessica, Debra, Brianna and many other Michelin Customer Service reps - they all told me my check is in the mail. Now it`s May 30th and still no check. If this is not remedied, I will never buy another Michelin tire again and I`ll continue to post on Instagram and Facebook as well as tell all my friends about this horrible experience as well. I`ll need to find a competitor for tires in the future. Please call me directly when this check is in the mail. -Joshua **

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    Reviewed May 11, 2020

    I’ve always used Michelin tires and have been happy with them until now. I purchased a set of Michelin Premier AS for my Volvo in December of 2019 and have only put 21,000 miles on them as of yesterday. This is a 60,000 mile rated tire. Half the tread life is gone at this point on the tires. Yesterday when I went in for a rotation the manager said there was no way these would last for 60,000 miles and he would recommend a pro rate on a different set at my next rotation. How does that make any sense?? I get to spend more money on tires because these tires are junk??? My next set certainly won’t be Michelin.

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    Steven increased rating by 4 stars.
    Customer Service
    After a positive interaction with Michelin Tires, Steven increased their star rating.

    Reviewed Feb. 22, 2020

    After 14,469 mile my right rear tire failed grossly. I bought the tires from Amazon (bad idea). I'm trying to get warranty but not much luck without a tire store to help me. No way to get to talk to Amazon and tire stores don't want to help if you didn't buy it there. Called Michelin and got a case # but it looks like it stops there.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2020

    I have an RV with 6 Michelin tires, after 12,000 miles side wall rupture on front tire called for me to replace both fronts. I had replace with Goodyear due to the inventory in the star of Florida on this tire was 0. After speaking With a customer service representative at Michelin, Alvin Who might I add was very argumentative told me that Transit Pros who came out to replace it deemed it a road hazard. I told them that that’s impossible. The fellow that came out to replace the tire inspected it thoroughly and said that it was obviously a manufacturer defect. Many photos were taken.

    I then called transit pros to find out why or how they would have said that in which they denied ever even seeing the tire. Therefore Alvin must have been mistaken. At this time the transit pros representative, Harley, contacted Patty at Michelin. So as argumentative as Alvin was he was lying. I have the tire in my possession. They told Harley they were sending the tire to a dealer to be evaluated. Very deceptive Michelin. And now Michelin is saying that even if it is a manufacturer defect they will not do anything unless I replaced it with Michelin tires. Which were unavailable.

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    Michelin Tires Company Information

    Company Name:
    Michelin
    Address:
    P.O. Box 19001
    City:
    Greenville
    State/Province:
    SC
    Postal Code:
    29602
    Country:
    United States
    Website:
    www.michelinman.com