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Big O Tires - Sales Practices

Big O • Tire quality • Sales practices • Damage, errors • Auto service ---- • Sears Sells NTB to Big O Parent

Bret of Spanish Fork UT (8/19/03):
I went to Big O Tires in Spanish Fork, Utah to buy a set of Michelin Harmony tires size P225 60 R16. After they had my tires off of the rims they then informed me their computer had made a mistake. They did not have any in stock but I could buy Big O brand tires. I said I would wait until they could get the Michelin tires there later that day.

When I went out to get my car the hubcaps were missing. After searching the whole dealership we finally found them. Then when we tried to leave they could not find our keys. After another search of the whole dealership they found our keys. Then when we came back later that day to get the tires put on the car we noticed that they were not the same tires we ordered. They were going to charge us for an 80,000 mile tire, the Michelin Harmony, but install a 65,000 tire, the Michelin Symmetry, which they claim was the exact same tire but which is listed not the same on both the Michelin tire catalog and the Big O tire catalog.

When I asked about the difference and why they were going to charge me the same price they said the tires were identical just a different name. After showing them in both of their catalogs they were different and the prices were different they refused to deal with me.

We lost a day of our vacation that week dealing with this dealership. We went to another dealer and purchased our tires.

Donald of Yuma AZ (3/18/03):
I bought four new tires. They recommended that I have an alignment and rear shocks. They said that they could not do it that day but to come back Monday mornning at 7:30 am. It was first-come first-serve. At 7:30 am Monday they said that they could not take anyone else for the day. They said that I should be there by 7:00 am the next mornning. I was there at 645 am and there was just one car in front of me.

When they opened at 730 am they said that they could not take any cars today. The people that were being serviced were there for brake jobs. In the first place Big O Tires advertise that they give a free alignment when you buy four tires. In the second place if it's first-come first-serve why could I not get served as the second car there?

Vic of Las Vegas (1/5/01):
I bought these Perelli Tires at Big O Store #5586 in Fulleton CA. Art claimed that this is a brand new set of tires that was ordered by a previous customer and had backed out. Since the customer had placed a deposit and forfeited, I am then getting the savings. I paid $550 plus a $200 trade-in value from my new sets of brand-new tires. I had driven the car for 6,000 miles and went back for tire rotation but tires have been showing cracking all around the sides.

After 14,000 I notice a bad splitting along the bottom side of the front driver side tire, so I became worry and called Art about it and said it will be pro-rated for normal wear and be replaced. Since I am now in Nevada and I felt that it will be dangerous to travel the tire long distance, I decided just to deal with another Big O in Las Vegas.

I was disappointed when the manager told me that I bought an old outdated tire based from the DOT number of the tires. One or two were 5 years old and the others were 6 years old that should not be sold as new. After the final inspection and evaluation of this other tire manager from another Big O, it was then suggested and concluded that I actually bought a set of used tires that may have been driven already between 6,000 to 7,000 miles. That then now made sense why that sudden abnormal wear. This Art are still insisting that he had sold me a set of brand new tires w/c also indicated in the receipt.

I tried to be reasonable to pay some cost for the exchange but he became so defensive and firm that I have to pay whatever the other Big O dealer are now charging me for replacement. I paid $550.50 plus $200 on a supposed-to-be brand new tires that he claimed before was $300 each a year ago.

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