Complain about a product or service

Wal-Mart

Marge of Bath NY (06/21/08)
I entered your email survey on my Wal Mart receipt, and you made my email address accessable to hundreds of businesses. I am very upset that you invaded my privacy like that and will never enter a survey again because of your un-business like ethics. Please remove my email address from any of your correspondences, and never make it available to anyone again.

I have received hundreds of emails every day from companies that you gave my email address to. It has caused me hours to delete them and unsubscribe them but still have hundreds more every day. You did not conform to professional conduct and have caused me extreem distress.

Hank of Lyon MS (06/19/08)
I went in to the Greenville Ms store 4 weeks ago looking for a baby walker. They had one on display that I really liked, which had big legs on it for added saftey and was winnie the pooh and was $36. Employee told me they didnt have any more in stock . Didnt say if they were getting any or not. So i asked to purchase the display and I was refused saying it could not be purchased..

So i came back when they did get a shipment week later( which I live one hour away.) the shipment did not have this particular baby walker but had disney walkers but not like the one on disply. So again I asked to buy that one and again was refused.

So I go in again 2 weeks later and they had another shipment in but still none like the one on display. I have also reserched all Walmart sortes in a 100 mile radious and online too and no one has this particular baby walker in stock or even on display that is like the one in Greenville Ms.(Please check this out yourself)

This is without a doubt false advertisemnet, Either sell the display or get more of what you have on display. If you have a display and no item for sale like it what good is the display and that is false advertisement. (Do your Managers even know these kind of things exist in their stores Dont they check). So I would like to know If you could send that display to me or get one just like it for your stores or do I just stop shopping at Walmart all together since I cant get the items you display. I would appreciate your attentiveness in this matter. Thank you

Andre of Montgomery AL (06/16/08)
I've been aloyal wal-mart customer for years,and it seems as though the quality of your products has reduced.I purchased several DVD's on different occasions from two different stores just to find out that none of them work.This could be a vendor problem.

Suzy of Reardan WA (06/13/08)
grocery shopping 061008. There were 3 items that were outdated. One gallon size Lemonade, expiration date 01/2008, loaf of bread, expiration date 061008. and a 51/2 oz Lays Stax Mesquite Barbecue chips, the seal was broken and half the chips were gone, that was not the fault of the store, however the expired food products were. I do not want a refund, just be aware of the expiration dates when shopping. This is the 2nd time that I have shopped at the New Walmart in Airway heights and had a bad experience.

Dr. of Montgomery TX (06/10/08)
You would think that I could get Sam's caffeen free diet cola any time that I needed them. Not true. For the past eight weeks when I am in this store I have to ask for service from one of the workers. On each occasion except today they go to the storage room and find the product and bring out the number that I requested or they tell me (this has happened on several occasions) that it on the top of the stack and they will have to get some help to get some cartons down.

I should not have to ask or wait for help. It should be stocked... I keep asking the person who orders to get me some IBC diet root beer. Haven't had any in the store for the past 4 weeks. You would think with our modern technology that you people could tell when to order a missing item. I have been threating to take by business to another grocery store and for your information HEB is doing the ground work to put in their store right across the street from your business. From May 1 until today I have spent $923 at your establishment. It does appear to me that your people would want my business.

This store has other similar problems. I have been a Wal-Mart shopper for years but if you can't make some major changes here I will change over to HEB as soon as it is completed and for the time being I will drive 2 miles further to another store where I can get the service that I think I deserve. You are not taking care of me and I believe that the money that I spend in your store I deserve better care..;;;;;;;;!!!!!!!!!!!!!!!!!

Dr. of Montgomery TX (06/10/08)
You would think that I could get Sam's caffeen free diet cola any time that I needed them. Not true. For the past eight weeks when I am in this store I have to ask for service from one of the workers. On each occasion except today they go to the storage room and find the product and bring out the number that I requested or they tell me (this has happened on several occasions) that it on the top of the stack and they will have to get some help to get some cartons down. I should not have to ask or wait for help. It should be stocked... I keep asking the person who orders to get me some IBC diet root beer. Haven't had any in the store for the past 4 weeks.

From May 1 until today I have spent $923 at [Walmart]. I JUST WANT SOME HELP IN GETTING SOME SERVICE. WALL-MART IS GOING DOWN HILL IN A HURRY. [THEY] HAD BETTER FIX [THEIR] BUSINESS OR LOSE IT.

Dick of Cape Coral FL (06/09/08)
Purchased for a party 12 boxes of Nabisco Graham Crackers. All were crushed and crackers reduced to crumbs.

disappointment with unusable product. Suggest quality control.

Patricia of Evansville IN (05/31/08)
my dog skooter was poisened by the food i bought from wal-mart. he was a yorkie.

i am at the point where i cannot even watch the commercials about dog food without thinking about him.he used to sleep with me and every time i go to bed he is on my mind.my doctor has put me on prozac, wellbutrin and xanax. i just keep thinking that if i hadn't bought that food for him that he wouldn't be dead. thanks for listening to me.

Steven of Glenshaw PA (05/31/08)
on 02/29/08 purchased Acer laptop computer. Initally declined Wal*Mart's extended warranty, because of mfgr. (1) year plan. Sales assosiate talked me into extended plan, with the points that if i bought Wal*Mart's plan, i could take it back to any Wal*Mart store for the next (2) years for replacement. He sold me i purchased the plan.

On 05/30/08 returned to same store with malfunctiong laptop computer. Was told i should have read, and was handed, for the first time, extended warranty brochure. Also was told at this time repeatedly it ain't our fault anyway it was electronics, which was unnecessary. Called # on back to find that i did't even have coverage for 1st year through Wal*Mart and nothing is handled in-store.

Complete dissapointment in Wal*Mart and thier associates, for dishonesty and unprofessionalism with pass the buck,we don't care and it ain't our fault attitude. The embarrasment of having been sold a hundred dollar parking ticket and being made to look like some sort of scheemer at the service desk. i paid 700.00 for computer, 100.00 for service plan, 38.49 for shippin and packaging to acer, and a whole lot of driving around and phone conversation, all while keepin a relatively calm head and all i did was make an honest purchase. Even more so i can no longer trust Wal*Mart for shopping which i really did enjoy.

Sherry of Oklahoma City ,Okla OK (05/22/08)
i purchased 3 restaurant gifts cards at this wal mart, i paid $75.00.i checked out,the checker swiped my gift cards. i ask were they activated and ready to use, he replied yes, so i sent these 3 cards to a person that had did me a great favor...this person goes to the restaurant to eat and was told the card was no good, not activated, very embarrassing (yes) so i get the cards and return to this wal-mart they say they don't honor them, i say how can you sell something you do not honor,

well, i continue to get the run around then they tell me to go to one of the 4 restaurants on the card so i did, they tell me the #'s on card do not match the receipt from wal-mart sorry nothing they can do, i call this wal mart back and they keep connecting me to several different departments, i was hung up on, they were very rude except the new guy in electronics ,why i was put through to someone in electronics for a gift card i have no ideal,should i have been told by this cashier that they were ready to use when in fact they were not, no, i should not have got this run around and aggravation over a gift card i gave for my appreciation, i'm embarrassed extremely and very dissatisfied

the economic damage was my gas it being $3.69 a gallon,3 hours of my time wasted sending me to the restaurant that had no clue, my frustration of the situation and extreme embarrassment at the store, the restaurant, and the person i gave the seventy five dollars in gift cards too, not to mention my numerous calls to the store, the rudeness and the run around i got for another 2 hours, i am deeply dissappointed in wal mart and there treatment of me is humiliating...thank you,

Tina of Cincinnati OH (05/22/08)
The iron was plugged into the outlet and while it preheated it burst into flames. The flames came from where the cord and the iron meet and burned the entire iron. I normally turn on my iron and take my shower. Had I gone by my normal routine, my entire apartment would have been on fire.

My iron burned up and the ironing board was damaged.The pants I was ironing were burned from the iron and the flames.

William of Greenville SC (05/22/08)
I purchased this 12 cup coffee maker today, followed instructions to set time. In most programmable coffeemakers I am familiar with one can set time and leave maker plugged into wall. INstead while setting time and maker supposedly OFF it got very hot burning my hand. At this point I have not tried to make coffee with it but am somewhat afraid considering the experiences of other folks. Instructions not adequate on operation --no warning of possible burns when setting clock or that unit automatically heats up when plugged in---fire hazard??

Loss of gas, time to store and return. hand/finger burn.

Danielle of Sacramento CA (05/22/08)
Me and my husband purchase a prepaid credit card from Walmart. When we purchased we put five hundred dollars on to it. We get home and I go to call the 1-800 number given on my recipt and an activation code. Well the system is telling me that my card number does not match the activation number on the recipt.

So I finally get through to an actual person a few days later and they want me to send them a fax of the card, receipt, and my ID. Well, and this is my fault, I just moved to Sacramento from Vallejo CA and I lost my ID. So I had to wait for my ID in the mail from DMV. The activation number on my recipt has already been activated to different card. I lost five hundred dollars!!!

Here is what I think happened. The cashier that rang us up at Walmart switched cards, and the card that they have has the five hundred dollars on it. Walmart and Green Dot card holders will not help me on this mannor. I loaded the card with money so I go shopping online without having to use an actual credit card connected to my bank account.

Harry of Sellersville PA (05/18/08)
Glasstop of patio table shattered. It was in the evening and not being used at the time it shattered.

Value of table. No personal injury

Rita of Farmer City IL (05/18/08)
On March 5, 2008 I purchased a spring coat from this Walmart store. I then left for Arizona on March 8, 2008 and didn't return to Illinois for 3 weeks. Upon returning my husband notice my coat was torn under my left sleeve. I examined it and it was frayed from the seam under the arm. I returned to the North Prospect store and they didn't have the size I needed. Then went to the Savoy, Illinois store and found the right size and the Customer Service Lady did the exchange without my having the reciept from when I purchased the coat.

On Mother's Day my son-in-law noticed my coat was torn in the back. Once again I examined the coat and it had once again frayed from the center seam in the back of the coat. On March 17, 2008 I took the coat back to the North Prospect store wanting to exchange the coat or get a refund. Well the lady in Customer Service said the coat number were no longer in the computer and since I didn't have a receipt she wouldn't refund me my money. I told her I knew the price was $21.97 and this didn't make a different to her.

I then told her Walmart has lost a very good customer and her reply was I quess you have to do what you have to do. What an attitude! Then told her there were other stores I could shop and she acted as if she didn't care. I want you to know I have been a Walmart customer since May 1982 when I first shopped your store in Bentonville, Ark. Over the years I have made numerous purchases while raising a family of six children. I also sew and quilt and have purchased numerous yard of fabric and notions from your store. My husband is an avid bass fisherman and purchases the largest part of his fishing gear at your store. When you started selling groceries that is where we did our shopping. Also the pharmacy helps with our medicine needs. Your household items have been purchased and used in our home over the years. My husband recently purchased a new grill and outdoor furniture for entertaining this summer. Your automative department has been our place for oil changes and purchases of tires.

So you have know made our family upset with Walmart and we will no longer patronize your store. I hope this complaint gets to higher management and they can see what is going on in their stores. I now realize the stores I have read in the newspapers and magazines are true that Walmart has become so big they no longer care for the small person. What a pity that when Sam Walton started this store his goal was to serve everyone and do so equally but now that he is gone this ideal has been forgotton

Edward of Rutledge AL (05/13/08)
On 10 May 2008 my wife filled my Chevy Silerado 2500HD up with diesel fuel and was going to Birmingham when it started smoking during acceleration. This truck has never smoked since I have had it. We called the store and they said they new they had a problem because we were not the only ones that had complained about the diesel fuel. We called back today(13 May 2008) and they did not want to talk about bad fuel or how much it is going to cost to repair the fuel system.

The truck was towed to a chevrolet dealer in birmingham and the cost is over $4,000 for injector pump components that the dealer said was damaged.

Darlene of Delta Junction AK (05/05/08)
Walmart is my favotite place to shop. I live 100 miles from the nearest store. Iusually spend 2-4hours at 1 time when I go there. Looking forward to the grocery opening in the fairbanks store. Everyone there is very courteous & helpful.

The complaint I have is the store is way! way! way! too hot! It makes it very uncomfortable to shop. Its' too far to get a drink of water when u have alot of shopping & can't walk a long way. Having a centrally located place to sit down & have a cool drink would be real nice. Having a more comfortable temp would be greatly appreciated. It does get warm in Ak. Please, please turn off the heat(it would save you money) or install air conditioning, fans, something to make it more comfortable to your customers & employees. I look forward to hearing from you. Have a nice day.

Richard of Duncanville TX (05/04/08)
I'm appalled at the section in the store where the book/magazines are displayed. There is a three section display that is for African-American book and magazines !! WHY !! ?? Yet there are books and magazines displayed in all of the rest of the section showing and displaying African - American books ...!!! I don't see a section labeled Caucasion or Oriental or Polish etc... Isn't it time to stop the segregation and just get along !!! When stores do this it is a display of Bowing down to a race or culture and the heck with the rest !!!

In Texas we deal with alot of Mexican/Spanish geared cable stations and menu's and the rest of the country only assisting Spanish on all public forums - well it all needs to stop !!! Wal-Mart should take down this display focusing on African American's and realize we are all americans and stop segregation - get with the times. It is stuff like this which fuels discrimination and seperation !!!! In past it was discrimination against the African, Spanish races - well wake up and look we have discrimination againt the caucasion in this country- this is insane !!!

Tracey of Orangevale CA (04/30/08)
Yesterday (4/28/08) my daughter went the Gym in the late afternoon. She placed her purse in the trunk of her car. While she was in the Gym (about an hour) a car approached her parked car, broke the driver's window, climbed through the back, broke through the back seat and stole her purse. The Citrus Heights Police Department was called to the scene of the crime when my daughter came back out to her car. In her purse were 2 credit cards, her driver's licence, cellphone, and her original Social Security Card. The theives drove less than a mile to the WalMart SuperCenter. They took my daughter's two Credit Cards and attempted to charge $400 on her Golden One Credit Card, it was declined at the point of Check out (the reason it was declined, was for insuffient funds in my daughters account)...they then pulled out the second card (Capital One) and charged approx. $150 in items, it is unclear as to why there was a lesser amount, maybe the card was initially declined as well.

My point It was a male using my daughter's charge card The name on the card is a female name...Why didn't someone catch this at the time of check out? Here is the reason why...WalMart does not check for I.D. It is against store policy. Where you aware of this? I assumed that most stores check I.D., not only for their protection, but for our protection as well? When I called to ask Customer Service why they didn't check I.D., they told me that they are not allowed to. My second point...Apparently the theives know of this policy. They went straight to WalMart. They probably have done this before and probably will continue on with this pattern of crime. So does WalMart support Crime? I realize that the true crime is against the Credit Card Companies. But, does WalMart profit from this Policy'? Are there any existing laws that have been broken here? By this store having this Policy?

The Economic damage is damage to us all... If theives know that they can take their stolen Credit Cards to the Stores that do not check I.D., than that Store is part of that Circle of Crime...in my opinion... Again, I am not sure if ANY laws have been broken, but...I am a mother speaking on my daughter's behalf, and this could have happened to any one of us... I am not here to slander WalMart in any way...but, I was very surprised to learn of their Policy.... Thank you for your time...

Chester of Shippensburg PA (04/21/08)
You advertise about job applications in your stores and on your web site, walmart.com/careers, which cannot be used to submit a job application. Simple question, why can't I apply on line, from my computer? You advertise that you can fill out a job application on line. Please tell me how. Also how do I contact customer service and human resources, and know that my questions and concerns will be answered by walmart represenitives.

Aggravation, frustration and anything else that fits into these categories.

Clare of Southwick MA (04/14/08)
I purchased a Hamilton Beach air cleaner a few years ago at Walmart. I've always had difficulty purchasing the replacement filters there because of availability. Since Feb, 08 I've been into the store numerous times and the shelves are not stocked with the filters, but the machine is still being sold. At one point several weeks back, I even spoke with the assistant manager and he explained that ordering is done on auto pilot and when the product is getting low, the reorder is placed. Well, I guess my timing is off!

I suffer with asthma and allergies and depend on this machine. Why is it that the machine is still on the shelves, but the filters needed to use the machine are never there? I've had it and think something should be done about this consumer nightmare! Thanks, I feel better now that I've complained, but that still doesn't take care of my situation. How can I get the filters?

Penny of Beardstown IL (04/13/08)
Recently bought 2 bags of Medallion Tortilla Chips for $3.00. Price was preprinted on a special sticker. When I opened the bag you could see inside where the bag was prepriced at $1.28. I didn't think that stores were allowed to remark something when it was already priced. Thank you.

David of Eglin Afb FL (04/12/08)
I bought a gallon of milk from walmart on april 8,2008.The expiration date on it was april 13.On april 10,the milk was laready spoiled.

Doane of Alton NH (04/12/08)
I have had enough with the poor product qualitry at your store. Latest debacle crosman pellet guns. We purchased 2 and when we got home one had no scope in the box. Exchanged it, took in home this one had scope, no mounts. Finally had sporting goods raid other boxed until we got the correct parts and I assembled it myself.

Went back this week to buy one for a friend. Got it home and the barrel would not open. Brought it back to exchange. Dropped new one at his house, barrel would not open. Took it apart and found the catch that holds the barrel closed is machined wrong and could only be opened with a screwdrive.

Purchsed a metal flip target while I was there. Took it home opened it up and it had been used. Stick on targets gone or stuck to metal target and dents from being shot. I could go no and on. It's a 30 mile trip one way from my home. This is a trip I will no longer be making.

More examples; Digital camera, did not work. Lense would not open. Bag cutter for my sealer, plastic part on cutter knife broke during 1st use. Looked at one my friend had bought at another store and found this part to be metal. His had same # as mine except for one letter added at end of serial. We paid the same. I could not find the receipt so another Walmart product hit my trash.

Ashley of Pinawa OTHER (04/01/08)
My boyfriend and I went shopping last weekend for a ceiling fan, a standup fan, some dog food, and a clothes drying rack. Needless to say, we needed a cart to carry all of the stuff. However, upon arriving at the store, there were NO CARTS available. We asked customer service about this, and they said that there were too many people in the store and they had run out of carts. I couldn't believe it. Anyways we did our shopping, and I threw my back out for having to carry such heavy things. When we got the cash, the cashier laughed and said 'looks like you guys could use a cart!'. When we went to our car, there must have been AT LEAST 50 carts in various places throughout the parking lot, and we could see a group of Wal-Mart 'cart boys' smoking and throwing snowballs at each other. Completely unacceptable. Next time, I'm going to shop at a store that actually cares about people's well being and are not lazy.

I threw my back out.

Adriana of Oklahoma City OK (03/28/08)
I purchase groceries maybe twice every month for a household of four. When the check out lady was scanning one of the priced down meats walmart was offering, she struggled in entering a barcode. Then turned and asked me if my purchase was on an access card. At the time I did not know what an access card was and said I'm sorry? And she replied, "Can I see your blue card, CAN I HAVE YOUR FOOD STAMP CARD!" I looked at her with disbelief, and in shock at the question she was asking me. I asked her why she thought I was paying for my groceries with a food stamp card? She replied that she couldn't scan the meat, which made NO sense to me whatsoever.

I asked her if the color of my skin or the amount of groceries I was purchasing was the reason she was asking me such a question. She replied that this was a question she asked everyone. However in the last 7 years that I have shopped at walmart, and purchased the same yellow marked down meats, I have never, ever been asked such a question. Neither have I ever felt so degraded and humiliated in front of other people. I asked her if she could please get someone else to check me out and she replied I didn't want to help you anyway, your being so HATEFUL! I responded, "Your being very RACIAL." I then proceeded to look for a manager to assist in the rest of my check out. I might have to purchase my groceries with a credit card at times and pay back the funds in payments. However I take pride providing for my family and working hard to earn the money to purchase my groceries. I felt as if the color of my skin was a disability that day and she made me feel very degraded. I will never forget this incident or shop at walmart EVER AGAIN!

Other than feeling degraded, and humiliated, no real damage was done. I was happy my children were not there to see her humiliate me in this way and have them think of there nationality as a handicap instead of one of God's many gifts.

Lesley of Hagaman NY (03/23/08)
I purchased Easter candy for my children's baskets at our local WalMart on 3/16/2008. At that time, I purchased a pack of Kit Kats with packaging specifically designed for Easter. That week, I prepared my children's baskets and included some of that candy in each. My daughter took a bite of one of the Kit Kat bars today and said it tastes funny, so I also took a small bite. The candy not only tastes funny, it also caused the inside of my mouth to tingle - which is the same thing that happened to my daughter. I want to know what is in this candy. Where can I have it tested? Thanks for any help.

Wendy of Yankton SD (03/17/08)
First off, I was an employee of the store at the time, but was on a medical leave due to problems with pregnancy. On Feb. 15, 2008, I got my tax return and went to walmart to get things for the baby and look at prices as well. I went with one of my friends and while leaving the store my friend was stopped at the door. At that time I found out that she had shop lifted some items. They had me go back into the store as well. I had a receipt for everything that I had gotten, but they then claimed that I was her look out person and they fired me on the spot and also had me arrested. I called the states attorney the following week and explained what had happened and they said they would get back to me when they got the police report. The week after that, the states attorney called me back saying they were throwing my charges out because there was nothing there saying that I was involved other then I went shopping with the wrong person.

It caused a lot of stress for my pregnancy. I don't have a job to go back to after having my baby. My name was printed in the newspaper saying I was arrested for second degree petty theft so everyone now looks at me like I'm a theft which is going to make it very hard for me to find another job. Not only that, but they kicked me out of walmart for life and the town I live in there is not much to choose from when you go shopping.

Carol of North Canton OH (03/12/08)
I bought one of their ice cream scoops, the metal came off the inside of scoop. I only use this once. I also washed it by hand.

Terri of Spartanburg, SC (03/11/08)
The new Walmart commercial for Easter candy has a Mom explaining why she uses Walmart to fill her kids' Easter Baskets. Does Walmart not know or care that kids believe the Easter Bunny fills the baskets and they have now ruined Easter for every child who used to believe and now doesn't because of their blantent disregard for family traditions?

Walmart is taking upon itself to disregard the decisions each parent makes about holiday traditions.

St. of St. Cloud FL (03/06/08)
The administration office at our school called Walmart to set up a date for a car wash at Walmart Location in Saint Cloud, Fl. for January 12th, 2008. Walmart was told that the car was to raise funds for our Principal who passed away over the weekend, these funds would help the family transport his remains to Ireland. We asked if these funds raised would be matched by walmart, and Walmart agreed to match the funds raised at this car wash. We announced this at the school the car wash, made posters and signs, over 60 students and adults attended this fund raising. The car wash raised 1163.00 dollars, the money was counted by one of our parents who attended the car wash and is also manager at Bank of America, and a representative at Walmart counted the money and finally at the Personnel office, the money was counted and documented.

I have called several times since the car wash, at no time was it said to me by Ms. Jackie who is a manager at this Walmart office, that we would not be receiving the matched funds. Meanwhile it has been highly advertised in our school news letters and daily announcements. During the middle of February, I called Walmart to inquire as to when the check would be mailed to the school and this is when Ms. Jackie informed me that she did not think we would be receiving these funds because the funds were being raised for an individual rather than an organization. I, of course, was not happy because these funds were promised to the family of our beloved principal, may he rest in peace. I never did hear from Ms. Jackie so I called Walmart several days ago and spoke to Mrs. Laura Bowen who informed me that Ms. Jackie was standing next to her and that Walmart did not have any funds to meet with, since October. Ms. Laura Bowen was somewhat rude to me and told me among many other things that next time I had to deal with WalMart to come directly to her.

I will proceed to write a letter to the corporate office. I will also give a hard copy of this report and the letter to our current principal and announce this action taken to the staff of our school and the rest of our administration and to the parents of our school. Will be waiting for your response. Thank you.

Dave of Centre Hall PA (03/02/08)
I purchased several steaks at Wal-Mart to cook on the grill at our hunting camp. After a long day of hunting my nephew grilled the steaks. They looked good and when we sat down to eat, I took a big bite. It tasted funny and when I looked at the cooked meat, it was slightly off color. More maroon than pink. I ate a few more bites, and said that I thought the meat tasted odd. By that time my nephew had finished his steak and my brother was about half done. They both said it tasted odd and salty. I go the package and found that the steaks had been soaked in a brine made of salt and beef broth. The one pound steaks contained nearly a whole days supply of salt. I never thought to check the ingredients list on a steak.

Our meal was ruined. When I went back to the store they told me that they get a lot of complaints like that. No offer of a refund or anything like that.

Robert of Clinton IA (03/01/08)
We just bought a 29 gal. Fish tank from the supercenter in Clinton, Iowa, and when we went to set it up, the top glass shattered. We had to pry off one of the tabs so that we could put the filter system in and the perforation was stubborn to the point that the whole lid flexed. I believe that someone needs to redesign the thickness of the perforation so that it becomes easier to remove. If we are going to replace the glass; it will cost extra now. Oh, there is also the safety aspect. What if a small kid were to attempt this with out parental supervision; can we say lawsuit? Please be advised that this should be addressed as soon as possible, thanks.

Sheila of Philadelphia PA (02/25/08)
This is a Super Store and I have been in this store many times. I think the management should take a hard look at the restrooms in this store. They are so dirty that if I had to change a baby's diaper in the ladies room I would definitely wait until I returned to my car. This store is one of the dirtiest and not for anyone to actually use, even in case of emergency. I think this really should be looked at more carefully. Thank you.

Robert of League City TX (02/17/08)
I am 65 years of age. I purchased 4 cartons of wine today. I have a injured back so my son placed all the heavy wine on the counter from my basket. I was standing in front of the cashier talking to her when she said that she could not sell the 4 cartons of wine because my son had touched them last. I said I am purchasing the groceries (which came to $120.28) and she said that she didn't care who is buying the wine. I asked to see a manager and the service manager came up. The manager said nothing just shook her shoulders. The cashier then took all the wine and placed it on another counter. I said I will go and pick it up and place it on the counter. The cashier said no and would not sell it to me because again that batch had been touched by a minor. I told her that state law only refers to the purchaser and the drinker and doesn't mean that if a minor touches the wine it is dead merchandise. With my injured back I had to pick up all 4 cartons of wine and take it to another counter to purchase it. The cashier even said that she will not check me out if I came back to her line. That was the most rude cashier that I have ever had with Wal-Mart. The lady behind me came up to me after she finished her purchase and said she could not believe how the cashier acted. I want to hear a response from Wal-Mart about this.

Judith of Augusta KY (02/17/08)
I wanted to buy 1 qt. of wal-mart paint to test a color before buying the 3 gallons needed. 1st there was no one on duty in the paint department. After finding a wal-mart associate, who called a paint associate to the paint department, I asked to have 1 qt mixed. After looking on the shelf and the stock room, the associate informed me that the store didn't have the correct base in the wal-mart brand ($5.99), but could mix a gallon of wal-mart brand ($10.99) or a qt of Dutch Boy (higher cost) or a qt of Kiltz ($10.99). I said, since it wasn't my fault that the store had not kept its stock of paint up, I shouldn't have to pay the additional amount for the qt of paint. The paint supervisor decided he could sell me a quart of the Dutch Boy for $7.00, to which I agreed.

Then the associate realized that they didn't have the Dutch Boy base in stock either. But they could mix the Kiltz ($10.99). At this point, I asked for the paint supervisor who finally decided he could offer a gallon of Wal-Mart paint for $7.00. This happened on Feb. 17th; he said the next shipment of the wal-mart base in qts would not be in the store until Feb. 29th. At this point, I was ready to go to Lowe's, but the paint was for my daughter-in-law; she agreed to take the gallon for $7.00 because her room is torn up and she needed to paint it and restore order to her house. I hope this is the right shade, because if it isn't, I know we can't rely on Wal-Mart to mix a quart of a lighter shade. We'll go to Lowe's and see if they have the base on hand. Not having a product that is the base for numerous sales is ridiculous.

Not a pleasant shopping experience.

Paula of Fayette AL (02/15/08)
When the new Wal-Mart supercenter was built and opened we discovered that they were not going to have a fabric department or sell yarn or crochet thread in this store. The old store had a lot less space, yet they were able to offer these items. I do not understand why this was not offered for sale in the new store. Numerous co-workers and I were very disappointed that we were not able to find this, as this is the only store in a 25 to 30 mile radius that offered the yarn and fabric for sale. We want to know why the decision was made to stop selling these items and if a comparison from the old store could be done to see how much money is being lost by not having these items.

As a consumer I find it a poor business decision that the items are not available in this store, and that the nearest store is 25 miles away that carry these items.

Mary of Winfield AL (02/15/08)
I am a black female that has an issue with the new Wal-mart Supercenter. When I visited the local store to purchase an ethnic magazine for black hairstyles, I found that their weren't any types of black magazines to be purchased no Ebony, Jet, Vibe, Essence, or Black Hair magazines--none at all. Blacks, Hispanics as well as whites shop at this store even though the majority of the public is white shoppers. There is no reason for no black magazines not being sold. I feel that this is very racist and should be changed. Please have this issue corrected ASAP. Just because Marion County has a population with more whites than blacks doesn't mean that we don't matter!

Misty of Winfield AL (02/15/08)
While we all were excited about the new supercenter, several co-workers and I knit on a regular basis. We all went to Wal-Mart to purchase yarn for our projects, only to find that this particular Wal-mart does not carry yarn. We would like very much for this particular Wal-Mart to carry looms and yarn and patterns and various different types of sewing items. Please see what you can do to encourage these type of things to be carried in the store.

Fred of Wichita KS (02/13/08)
Thank you for all you do for so many communities. I was informed at a number of your stores in Wichita that cross stitch products have been discontinued. I have shopped for years for these items at your stores and have come to rely upon you to supply my craft needs. I do not know your reasoning except to say too bad for us.

Richard of Louisville IL (02/12/08)
I visited the store last night. I purchased Floral for $9.92. I thought it would be a nice surprise for my wife. I bought them early, fresh, so she can enjoy them all week. I selected a nice pleasing arrangement and took them home. When my wife opened the wrapper on the flowers it was horrible. There was a couple dead shriveled up flowers hidden in the middle, most of the stems with buds on them were rotted where they were tied at the bottom, and the base of the flowers were moldy. I received the lecture about isn't she good enough to buy decent flowers for. Am I trying to tell her something. What should have been a joyous occasion, turned into a long lasting disaster. I will not hear the end of this for the rest of my life. I know this because I have been married over 28 years.

Now to add insult to injury - I went to my Friendly Neighborhood WalMart and stopped off at the Customer Service Desk. The nice young lady there greeted me just fine, I asked to speak to the store manager, she wanted to refer me to the CSM, I have had both of my daughters as CSMs at WalMart, and my Mother was a department manager. NO I want to talk to the store manager. The Store Manager is the one that needs to hear this kind of problem. The nice lady called the store manager, she holds her hand over the mouth piece and asks me if it was important, I respond that it is important. The nice lady wants to take my name and number down for her to call me, at this point I was really mad and said no and I thanked her. The department managers are helpless, WalMart has tied their hands so tight that they are ineffective at managing their departments, and people. WalMart is slowly becoming the leader in ineffective marketing to the consumer. When Sam was alive (yes Sam Walton, remember him?) he cared about made in America and being closed on Sunday. I tried to buy some Made in America stuff for Christmas, at WalMart. I just couldn't find it. After this last experience I will take my 1 to 200 dollars a month and buy my stuff elsewhere.

Retta of Fayetteville NC (02/10/08)
I have purchased several items at the Wal-Mart Center, in Fayetteville NC in the Grocery dept. I am very disappointed in the products, as I have purchased name brand orange juice that was soured, Chili from the dairy section that was molded, vegetables from the produce that was tough, lettuce that was brown inside, bakery products that were in the fresh bakery section that were old and hard, etc. I live 15 miles from the Wal-mart store and it is not feasible for me to take products back, but rather I put them down the garbage disposal. Unless Wal-Mart does a better job at re-stocking and keeping fresh products in their grocer I will no longer purchase from them, but rather go back to our local grocery stores.

I spend approximately $200.00 per week or more on groceries, I want to buy quality products, not house brands, and expect to receive the quality I pay for. For the price of groceries I expect more.

Debra of Livingston MT (01/29/08)
On Saturday, January 26, 2008, My daughter and I did our every Saturday shopping at the Walmart store in Bozeman, Mt. We paid for our groceries and goods, and upon exiting the store, the store greeter, an older lady, stopped me from leaving and then proceeded to ask me, did I have my receipt, which I did, in hand as a matter of fact. I was behind my daughter and her children, and I hadn't even gone through the security gates. After some detainment on her part, she finally let me leave the store. My cart was loaded with bags of food and misc items, and underneath on the bottom of the cart was about eight 12 packs of pepsi products, that I had just paid for with my credit card. I found no reason for her to single me out and stop me. I didn't have anything in the cart that I hadn't paid for. It was a very embarrassing situation for me.

So after this elderly woman finally found the date on the receipt, she let me go. I wasn't very happy, so when I got out to the car, I called the store manager, Scott, and told him that I felt it was unnecessary for her to have put me in that embarrassing situation. He then tried to smooth things over and say that he would go down and have a talk with her, which I didn't think he would do. He was very nice and apologetic about the incident, and even though he had all these reasons for stopping people at the door, even before they've gone through your security gates, I just felt violated. I understand they might have a problem with people helping themselves in their stores, but with all the security cameras throughout the stores, I don't see how they can lose any goods. I didn't appreciate being stopped and humiliated in front of so many people on a Saturday, for which there was no reason, and this greeter needs to be put where she can't offend anyone.

Debra of Warsaw MO (01/29/08)
My brother had sent me a walmart moneygram money order which I took it to my local store to cash it as I have many times before. The customer service girl said I'm sorry but we can not cash that here. When I asked why, her reply was because it is written on. That was not a good answer, since I have cashed money orders at my local walmart before and they were filled out in my name and the sender's name. My husband demanded to speak with the store manager in which they sent a floor manager to handle the problem and we were told the store manager doesn't come out of his office. This manager wouldn't even call the 800# to verify the money order and just told us that they do not cash them anymore. It wasn't like the money wasn't going to go back to the store since I was out of food in my house. So we left pretty angry at this. Luckly, there is a check cashing place in our town, and I had to go there to cash it.

Since I live a limited income and gas prices are so high, the impact was that since they didn't cash their own money order, I was stuck in town with very little gas left in my truck. It cost me $35.00 to cash that money order which I could have use all the money, which is why it was sent to me in the first place. So I will have to struggle until I get paid. There was no signs posted in the store that stated they do not cash their own money orders! Needless to say, I took my business elsewhere, and if it wasn't for the fact of a limited income and rising costs, I would travel 30 miles out of my way to buy from another store. But there is one grocery store in this town and then Walmart. Walmart has closed down business in this small town. The company has gone down hill in every aspect possible. They no longer care about the little people, or customer satisfaction at all.

Judi of Bowling Green KY (01/29/08)
This is not a complaint about their products, this is mostly about their layaway services. I watched GMA this morning talking about the possible recession and fast food places being down and Walmart's ad came up about cutting things another 30 percent. Well last year I went to another place for my layaway. One of employees of our Walmart told me that some CEO decided that they didn't need the layaway program. I went to K-mart this year the first time in a long time. Some of us small people can't afford to go out and spend that much cash at once. They say they are for the average people, well maybe they ought to take another poll about their layaway program. I know it must of cost them some loss. I really don't expect a response from this. Just really wanted to let you know how I felt. You know sometimes families always went to Walmart to put clothes on layaway for school and Christmas.

Marie of Bushnell FL (01/17/08)
I finished shopping at walmart and gave the clerk my coupons (printer was purchased from walmart) and only 2 of the 5 food items scanned. I was told if the coupon did not scan then they could not honor it. Two of the coupons were dark because I had adjusted the color to darken them up because the other one was light. One employee said walmart did not take internet coupons, I ask to speak to the manager in charge and another clerk said they were all managers I explained the coupon adjustment and they still insisted I could not use them and they could not put the number in manually when the scan read enter item.

I always used the coupons that I printed off the internet and buy those items and that's why I buy them every bite of money saved helps. If they have a policy regarding the internet coupons it should be posted for everyone to see and not just internet users. All my shopping is done at walmart and I spent a lot when I shop that day it was $193.07 mostly food and animal food. The people were rude and I never did get to talk to the manager only the assistant manager who was informed before I could speak to her on what I was questioning. The store# 0959 Bushnell, Fl. I was never told or showed it was company policy only what they were told.

My coupons would have taken $5.50 off of my food bill and being retired living on social security means a lot and I would not have purchased those items. I will not shop at that location again

Beth of Millbrook AL (01/17/08)
While shopping at Wal-Mart in Selma, Alabama, I noticed a section in the movie department titled Voices of Color. It made it wondered what kind reaction Wal-Mart would receive if it had a section dedicated to White Americans or something to that nature. I guarantee you that it is a situation the Wal-Mart Corporation will never face. What ever happened to equal rights? Creating a separate section based upon color is flat out racism. As a White Female American, I view this as nothing less than racism. It is racism against the White Americans as well as the African Americans. Please tell me why it is okay to have a section dedicated to African Americans and not White Americans. I am not asking for Wal-Mart to have a section title Voices of the White Man or nothing to that nature. I am asking that there are no sections in Wal-Mart separated by one's color of their skin. 

Linda of Houston TX (01/08/08)
I was buying for 4 senior citizens and myself. I asked the checkout person not to make the bags heavy, which she ignored. I have to take the bag from her in order for her to use another plastic bag. Then I told her the items were for four other persons and I needed bags to separate the order since she rang everything together. I took 4 plastic bags and she came around to my basket and took them away for me and said I could only have one extra bag. I told her she needed to separate the items for me in that case and she was very rude and refused to do it. I feel that the majority Hispanic employees at this store treat Gringos (whites) very badly.  This is not the first time I have received rude treatment in that store. I am tried of it and I intend to report the next incident to the equal opportunity and fair trade practices sections of the Federal Government. I called the store manager, Mr. Donovan Ruffins, and I had to call back three different times because they would put me on hold and never come to the telephone. Finally, when he did answer the phone, I only got to say my name and we were disconnected. I tried to call the store again, but this time they did not answer. What's wrong with Walmart? Is this the way they treat their customers? The next time, I am reporting the incident to the National news media. Maybe then I can get the attention of the powers at Walmart.

Sue of Rockford IL (01/05/08)
Yesterday I discovered that on 12/26/07 Walmart cashed a fraudulent check for over $700 on my checking account. I caught the error and contacted my bank. The check was way out of sequence, and didn't match my personal pattern, as I almost exclusively use a debit card with that account. They told me my account would be credited the amount within 24-48 hours. Apparently Walmart treats checks as debit transactions, so there is no available copy of the check to examine. It's clear that they have very lax check cashing policies, because it would seem they didn't ask for ID. If they're going to have such sloppy security, they should accept that they're going to be accepting bogus checks and just eat the loss instead of harrassing the true victims! Either that or use the traditional check-cashing method of presenting the check to the bank it was drawn on so there's a copy of the check & the forger's signature. Since I just discovered this yesterday, it remains to be seen what will happen when Walmart doesn't get reimbursed for this $700+ crime. And as far as I'm concerned they are as culpable as whoever signed that check!

I don't know yet. My bank told me I'd have my money back by Monday, so I'll hope that's the case. I had to call one person I'd sent a check to asking them to hold off for a few days, as well as two places who automatically debit this account every month. I will have to close this account; if it happened once, it could well happen again. Hopefully the end result will just be a weekend inconvenience. If more happens, I'll be in contact again! (I didn't put an address for the Walmart in question because I didn't think to ask which one; there are several in my area.)

Brenda of Hattiesburg MS (12/31/07)
Why can't the stores have wheel chairs that will roll? I have a sister in the nursing home, and her one day a week out is going to Walmart. She is unable to use a motorized chair, so I have to push her. Their wheelchairs are IMPOSSIBLE to push. Thank you for your help in this matter.....

I have a severe shoulder, arm and back ache after pushing her around their store for an hour or so in chairs that have worn out wheels.

Laura of Weirton WA (12/30/07)
I am very disappointed to discover that my (selected) Wal-Mart location has recently stopped stocking a vast number of the grocery products that I buy on a regular basis. These items include frozen foods such as Healthy Choice, Single Serve Pepperoni Pizza, Tai Pei Brand Cashew Chicken (all other varieties are still present), and Hostess brand LIGHT Chocolate Cream-filled Cupcakes. All of these items simply vanished from the shelves and have not since been restocked or equated with similar products.

I have been forced to find alternate sources for these products which has cost my family and me a great deal of extra time and money.

Margaret of Murrieta CA (12/27/07)
My phone was turned in to Walmart for recycling but was taken out and  used by someone. Now Sprint charged $600 from me!

Sprint took $600 as the Sprint account was automatically paid from my checking account and they won't refund a penny.

Maria of Louisville KY (12/19/07)

I loved shopping at Walmart. I am the mother of a Staff Sargent (US AIR GUARD), who is in critical condition right now with a rare disease, so he is temporarily disabled. He is home bound. Our government was nice enough to determine he needed an EBT card. I tried to use this card to buy certain food items at the Walmart once in the past. It was declined. The cashier was very nice about it though. When I got home I verified the problem, there wasn't one. It frustrated me, but I let it go. On 12/16/07 at 11:39:19, the same thing happened, but this time the cashier was the rudest person ever. When I tried to explain my concern to her, she responded(in a most condescending manner ever), "Well, I don't get food stamps," and she proceeded to talk to the next customer, completely dismissing me. My son (whom proudly defends our country) or anybody who uses food stamps should not be looked at as less of a person. I wish she had politely sent me to customer service or called the manager instead of letting her personal views tarnish Walmart's image.

I will be shopping elsewhere for a while until my anger dissipates.

Ken of Toledo OH (12/15/07)
Two years and 14,000 miles ago, I bought four p225/60r 16ww Douglas touring tires. At about 12,000 miles the right tire belt seperated. Wal-Mart replaced the tire charging me only for balancing. At 14,000 miles the other front tire did the same thing. This was on 12-15-17. I was forced to pay $52.75 for the new tire, which of course is a different brand. They,(Dolly, the manager) said they were out of warranty, and they were dry rotted. Now, I drive this car every day, how can a tire this new be dry rotted? I have a tire protection plan that I bought at time of purchase,and it says nothing of a one year plan. If you call Wal-mart and ask for a quote on the tire protection plan you will be told it is for the life of the tire. Also, I have the unfortunate luck of being an employee there. At least for now anyway. So, here I sit, $52.75 poorer with two makes of tires, and I'm worried the Douglas tires still on the 2001 Impala will fail with me and my grandkids in the car. I told Wal-mart management of my fears, but they were more interested in my money than my safety. What is my next course of action to get this resolved?

There was no damage was done to my car because I caught the problem in time. The steering wheel was shimming very bad and the tire lost most of it's air.

Hope of Payson UT (12/14/07)
Today I was at Walmart and I had bought $115.95 worth of stuff, which included 3 $25 movie cards. I used my debit card to pay for my purchases, however at the end of the transaction the register came up with an error saying -$25, and it was because the associate did not activate one of the movie cards correctly. The associate than called over the assistant manager, but the assistant manager didn't ask what was going on, so she just voided out the transaction. That was a problem because I already paid. The assistant Manager Diane said, "well, I didn't know she had done that," but Diane never even asked before she made the decision to void the whole transaction. This has caused me so much grief because I left the store with no merchandise and a charge on my credit card of $115.95. Now I have to fight with my credit card company to get this charge off. The nail in the coffin is that it is Christmas, those were gifts that I didn't get and my credit card company has 30 days to remove the charge. Also the only thing Diane had to say at Walmart was, "I don't know what to tell you." How sad they treat their customers like that.

I bought presents for my children, who now will have to wait until the 30th of December to get them. My credit card company charged me money to straighten this out. When I talked to my bank they said they needed a letter stating to remove the charge from the merchant. I called over to see if they had done it and they hand wrote it on a napkin and sent it over there. Unbelievable. Thanks to Walmart my children will not have a Christmas.

Colton of Borger TX (12/11/07)
First off I want to say that I do shop at my local Walmart and I spend plenty of money with this company.  Recently my wife's purse was stolen in Amarillo, TX and within an hour they had already spent over $500 at Walmart.  I was just wondering if they might think about checking personal identification before someone writes a check or uses a credit/debit card.  I know they are the biggest retail store in the world, but you would think with that being said that they would take a little pride in their customers who have made them this big and take measures to protect their hard earned money.  Our bank account was depleted!

Roxie of Dunnellon , FL (12/01/07)
Every time I go into the Dunnellon Wal-Mart store the electric carts are all taken or broken . I am disabled and can not walk very far , so I need an electric cart to get around in to do my shopping . They need to either get them fixed or purchase more carts . The manager as far as I am concern is not doing a very good job running the store or the carts would be fixed and there would be enough for disabled people to use . Many times there are people using the electric carts that are not disable . Someone should stop them from taking them so the disable people will have them to use when needed . Hope this problem is corrected soon or I will have to shop at another store other then Wal - Mart .

Jeanne of Mount Holly NJ (11/26/07)
I bought 2 new AT&Tcell phones from Walmart. I was promised a $150 gift card within 8 weeks of purchase. Now, 4 months later I still haven't gotten the gift card and Walmart and AT&T are blaming each other. The bottom line is that we still have no card and we're getting no help finding out why.

We counted on that gift card for purchases we otherwise could not afford.

Tammy of Rantoul IL (11/22/07)
I was looking for a sugar-free syrup because I am diabetic. I found one bottle on the shelf that expired 08/07, and this was 10/07.So I looked a little closer at the dates and found 2 bottles that expired in 2002. I went to the service desk to ask for a manager and explained what I found. I was back in there the second week of November and looked out of curiosity; the bottles had been straightened but were still there. They just opened that store this year. I had informed a member of management and nothing was done. Someone could get very sick.

Patsy of Brookland AR (11/11/07)
I purchased a package of Pork Loin Chops today. (Origin unknown) When I got home to prepare them I trimmed off 14 ounces of gristle and fat from a package weighing 2.84 lbs. This does not count the weight of the bone in the chops. This is pretty sorry from where we, the consumer sits. To think that you money hungry hordes sit in your cushy seats and get cut rate products and sell it to the poor people that have made you rich makes me sick.

It is almost impossible to get good help in the store. I have requested assistance to find a product on more than one occasion, been directed to another part of the store only to be told that it was back in the area where I searched before and where I had gotten the wrong HELP!!!

I will in the future, shop anywhere else before I purchase another item from you. At least in the smaller local stores they really do care about their shoppers. You people have gotten so fat and uncaring that the loss a customer won't bother you. After all, there will be others coming along, right???

Ann of Melbourne FL (10/18/07)
RE: Great Value milk 1/2 gal. Code 0 78742 35201 5 Spoiled milk again....two days before due date to buy stamped on it. Bought from Walmart on Sarno and Wickham Rd. Melbourne, FL This has happened twice since the price of milk has gone up...???? Are they leaving milk out of cooler too long?? Or, are they bogus on the date stamped on it. I use my milk for my 2 yr. old granddaughter....kinda dangerous don't you think.

Tom Mccowan of Forest Lakes AZ (10/16/07)
Top Management needs to look at the Store Management assigned to the store in Payson, AZ. Twice now in the last two weeks while shopping in the food section, shelves, freezer and refrigertion item are empty and need restocking. Therefore, one must go to other stores to complete their shopping. I'm a retired manager with many years of experience - never were any of the commodities that were for sale in the stores exhausted or not stocked due to poor management.

Dorothy of Gainesville TX (09/24/07)
I have very low vision and seeing the small price markings is very difficult. I find the meat prices totally unreadable and often don't buy the product because I don't know the prices. Much larger pricing would be a great asset to low vision people.

Stephanie of Columbia SC (09/24/07)
I have bugs in my oatmeal. From larve to small beetle looking bugs. I boughtreat Value Oven-toasted Quick Oats, I believe it was this past thursday. It is 42 oz. size, bar code 078742371054, best used by: 02 04 09, 15:41, is what it says on the bottom. I have eaten it everyday for breakfast. I added water to it this morning and stirred it up and there are the bugs. What can I do. I only eat oatmeal for breakfast, due to bad reflux, have been doing so for 2 1/2 years. I am sure that it is in a lot more than just mine.

I have no physical damages, but I cannot buy that product any more.

Lynique of Milwaukee WI (09/21/07)
September 2007 My daughter tried walking into Walmart fifteen minutes before closing, to get a box of cereal and was denied entry. She came out to the car and told me and I went in to see what happened. That is when I encountered a Walmart employee who continued to block my way and tell me it was 9:00p.m. and I could not enter. I told him to look at the clock and told him that it was ten to nine and he told me that if I enter the store I would not be served. I then asked for the manager, an older white woman, who I recognized walking pass him and he in turn stated that HE was the manager and she was not. I knew this to not be true because I've been shopping there for a while now. I also found it odd that she walked past and said nothing.

That's when he threatened to call the police and motioned his body towards me in a threatening way and told me he was going to call authorities. I continued to ask him why I wasn't being allowed entry when the store was still open and he continuously repeated We're closed, holding his hand in my face with no explanation. He continued to be rude and threatening, getting in my face, insulting my appearance asking me why I walked in the store looking so ghetto (I wish I was making this up but I am not) and that's when I asked him if he REALLY was thinking about hitting me, at work, in Walmart.

That is when he decided to walk behind the service counter and pretend to call authorities. (I must stress that not once was I rude to this person, I just persistently asked him to give an explanation why we were being denied entry, into the store when they were still open.) I then decided to go to my car and call authorities, myself. They had no record of Walmart calling them but they also told me that a store could deny anyone entry for any reason.

Judy of Scottsdale AZ (09/15/07)
My husband and I went grocery shopping at our local Walmart supercenter on Saturday, September 15,2007. We purchased, among many other things,a bottle of sangria. The cashier, without explaining why, asked my husband for his birthday. My husband is 55 years old. He is obviously over the legal age for drinking.

I realize that you must be over 21 to purchase liquor, but we feel common sense should have prevailed. I also work in retail and I often use my judgement when carding people for cigarettes. This young girl didn't even ask to see an ID. My husband and I were not happy about this but we complied. The cashier was not very nice about it and told us she couldn't by pass the birthday request.We thought about requesting to see a manager, but decided it would be a waste of our time so we left.

Al of The Villages FL (09/13/07)
It has been observed that the deli and bakery here are throwing food into their dumpster. We have a food bank here that other supermarkets contribute to regularly. It's a shame that there are people who are hungry and food is being thrown away.

Nancy of Charles Town WV (09/07/07)
Is there anyway you can stop Employees from blocking all the aisle with supplies. Several times I would get out of their way and no matter where I went was were they needed to be and some were rude about it. I thought Customer should come first. They block center every aisle and you have to go up one end to get to the other side . I feel this inconveince. They don't need to block ALL the aisle.Isnt that a fire code violation? Also at the check out some of the employess need some manners and to say thank you. Everybody in town complains about Walmart and not very happy with you.

Jacke of Thomasville NC (09/02/07)
I don't like to have to complain but I do most of my shopping at walmart. Your produce dept is one of the worst I have seen. Because of this I have to make a special trip to another store to by produce. If this is not the correct place for this type of complaint, please forward it to the correct site. Thank you

Larosa of Ocala FL (09/01/07)
I was shopping in the produce department for cucumbers. When Karen the store employee came up to put out more cucumbers. She just stood there instead of letting me know that she was bringing out fresh vegetables. My mom walked up and said here are some cucumbers here, because the bin only had about 10 cucumbers left in it. So I turned and said, Oh,these are cucumbers. Then very surprisingly Karen said, No, its broccoli. I was shocked and disgusted that an employee would say that to a customer. How rude and unprofessional can you be. So when I picked out my cucumbers, I said, Thank you Karen, you didn't have to try and get smart. I let the customer service manager know while I was in the store and I called back to tell the store manager.

I will no longer shop at Wal-Mart

Donna of Rockford IL (08/24/07)
On my trip to walmart wednesday 8-22-07 to purchase a few groceries and get film developed the same 2 disgusting departments greeted me once again-pet and produce. produce is fell of moldy items - some with mold over 1 inch in diameter in plain sight. and the fish in the pet dept. were as usual in a horribly sick state.

Carol of Cairo GA (05/02/07)
On April 29, 2007 I purchased apple sauce (granny smith) barcode 001480021089. My cousin ate some and became ill, and I was about to have my 1 year old nephew eat some until my cousin noticed a white film on the top. After checking the expiration date on the product it had an expiration date of year 2005. I kept the product and was going to return it, but I felt it was best to inform you of the gross negligence of that store. My cousin could have been seriously sick because of that. I have a copy of the receipt TC# 1234 0214 1404 6879 9014. I also have the applesause.

My cousin was sick the rest of the night.

Ricky of Eden NC (04/23/07)
I have been buying wal-mart brand peacan pies from wal-mart for over a year. Well today I was eating it and I saw a very long hair made into the crust, it made me sick. The hair was through the pie and made all the way through the crust.

The sight of the hair and knowing it was someone elses, made me sick to my stomach. other than that no harm was done, but I think I deserve my money back or a fresh new pie.

Robert of Mesa AZ (03/27/07)
BAD LIMA BEANS! I'm 60 yrs old, and have been cooking and eating beans for over 40yrs. I never have had a reaction like I recently experienced,

While preparing beans one always 'sorts' and rinse/wash the beans....Well this time when rinseing after 3 times - the liquid was still a 'yellowish-brown' color, and it took - don't know I wasnt counting but i'd say it took maybe rinsing another 5 or 6 time until the rinse water ran clear.

I thought that 'this is a first'...so after eating a couple of bowls, and retiring for the nite, i woke up in the middle of the nite, and my stomach ache - and was bloated three times the normal size, i ran to the bathroom and up chucked at least a 'quart' of very acidic liquid..

A couple of days later, I tried the bean soup again - to see if it was me or the soup...so I ate another bowl for dinner (a smaller portion) and had the same reaction in the middle of the nite. So am convenced that their is something in the beans thats not normal.

Amanda of West Palm Beach FL (02/11/07)
I think all Walmart Supersenters should care about their customers! Everytime I go to Walmart I see a major helth consern; there shoping carts.There shopping carts are disgusting!

First of all,they have cups and dirty tissues in them. Second of all, I personally have touched the handle of a cart and it felt like someone before me has been eating something greassy and was touching the cart. Also, I have seen for myself people sneezing on the handle bar! All I can think about is the abundance of little kids touching that cart and getting sick!

But there is a solution to this problem. 1. we could notify the helth department and inform all of Walmart's millions of costomers about this issue.Or 2. Walmart could do what Publix does. They could provide sanitizing wipes so that before we touch that nasty cart we could simple wipe the handle bar down. By doing this we will stop a major health danger!

Lynne of Gainesboro TN (4/23/04):
Walmart in Cookeville, Tennessee -- My daughter and I went to Walmart to do our major shopping. We finally found a checkout open. This was at 9:00 pm. There were A LOT of unsavory people in only what I can call packs of males. My daughter was very uncomfortable shopping because of a lot of stares. We decided to cut the trip short and leave. We checked out ($212.00 grocery bill) and went to my car. My daughter took my purse and keys. She opened the passenger door and put my purse in the console and the keys in the ignition. The lock button accidently got pushed and we were locked out!

A nice man and his son did stop to help. He was a mechanic but needed a coat hanger to open my door. His son went inside Walmart and explained the situation. They would not let him have one. So the man said, "You take my son with you and I will stay with your daughter." You see my buggy of groceries was half in and half out of my car -- my frozen items melting. I went to the Security manager and explained what happened and the fact my daughter was out there in the dark with a stranger we just met. He wouldn't even go out there to my daughter!

The only thing he said was, "We don't know if you are trying to get into your car or steal that car." I told him IF I wanted to steal a car it would not be a 92 Ford Taurus. There are a lot better cars out there to steal. Besides my car info is in it if he could just get me a coat hanger I would show him my ID. He told me to call a locksmith. DAH! My purse with all my money is locked up. I didn't have change for the phone! Then he told me "Maybe" customer service would call. I went to customer service and explained my situation. STILL no coat hanger! But he did call a locksmith.

The woman standing there, an employee in the Toy department, told me to go to my daughter she would see to it that the locksmith got called. Then all of a sudden she showed up at the car with me and said she would stay until the locksmith got there, that we didn't need to be alone in the parking lot. She took her own lunch and stayed with us. So much for the security! Walmart did not care that my daughter could have been in danger! The security, nobody. Except the nice toy department worker!

I had to pay $25.00 to get my door opened. All I needed was a lousy coat hanger on its way to the dumpster! Never mind the danger to my daughters life ... but by god that Head of Security didn't care about our safety but would have hung us if we had taken a candy bar! We were both upset and traumatized.

Rose of Houston (6/29/03):
I have been going to this store for several years, The general condition of the store looks like a dump. I'm a handicapped person and the commercials of Walmart are not what it is like. They make people think yall are helpful to handicapped people. There is hardly any of the little carts to ride in, the ones they do have are hardly working. I understand maybe sometimes, but on a night when the customers are slowing down there should be available.

Also your store restocks at night, I have been hit by your employees, trying to hurry and get finished, not caring about the customers in the store. I have to use the little car or I can't shop. The cashiers need to be more observant when there is a handicapped person in line, I have had so many things left at stores because I couldn't see what was done. I live on a fixed income and my few dollars count every time I buy something.

Robert of Lilburn GA (2/11/04):
I love the new store in Lilburn but I went to get a few things and some groceries. When it came to checking out the store was very busy and they only had about 7 registers open with lines with at least 6 people in each lane (registers with cashiers). I was waiting in line for over 20 minutes and was not moving up very fast when I gave up and pulled my cart over to a desk in back of the registers and told the person there that with all these people waiting to check out they should have had more cashiers on duty at this time of night (7:00pm). This is a new store and you would think they would run it better than that.

I doubt I will ever go back if that is the kind of service that store will offer. If it matters I had about $200.00 of stuff in my cart. I know that's not a lot to a store of that size but if other people do the same as I did you could be losing a lot of sales.

Kathy of Melbourne FL (1/20/04):
I would like to bring your attention a complaint I have about the checkout lines at the Wal-Mart Supercenter Store #3538, 8500 North Wickham Road, Viera, FL. I am extremely upset about this. I bought groceries at the end of November. After the cashier rang my groceries in, she began to ring my coupons. I had a coupon for nearly every item I bought. All of a sudden the register gave her an error about "exceeding maximum" and wouldn't let her take the rest of my coupons off.

I did not have more coupons than items and there was about a $60.00 balance left on the order, so the coupons did not exceed the value of my groceries. Neither of us had seen this error before. She did not know what to do, so called a front-end manager. This manager made her re-ring the whole order. We got the same error message again, but after a different number of coupons. The manager voided the order and rang it again herself. Same problem, after yet another different number of coupons.

The manager said, "I know you have all these products and you do not have too many coupons, but I don't know what to do, so you just won't be able to use your coupons on this order." I have now been getting rung out for almost an HOUR. Not standing waiting my turn, mind you. An hour AFTER the cashier began to ring me out. I said why don't I just pay you and then you have the service desk give me the money for the coupons the register won't take? The manager said they had to go through this register.

I know this is not true because I have taken coupons to the service desk before that I forgot to give the cashier, and gotten my money. I finally broke the order up into 4 orders, had them ring it up, gave them the exact same coupons and it all went through fine. This took me over an hour to get done.

I feel that the manager at the store handled this very poorly. She did not dispute in any way that I had valid coupons in the correct amounts. She should not have made me stand there while she rang and rerang my order. This wasted a lot of my time and got me all stressed out.

Lou of Grove OK (1/19/04):
With all the adverse information being circulated concerning farm-raised salmon, I'm disappointed there are no ocean-fresh salmon available at our local Wal-Mart store. At one time, I could buy ocean-fresh salmon there, but no more. I'm searching for another source.

Linda of Macon MO (11/10/03):
This particular incident happened in Kirksville, Mo. My husband and I drive 35 miles to shop at a Supercenter. We had purchased over $100.00 worth of merchandise on Sunday, the 9th of November. As we were exiting the store, the very loud intercom system came on demanding us to back up and let the "greeter" check our bags. How very embarassing and humiliating! We had the receipt and all of the merchandise was in bags where the checker had placed them.

We had to endure the greeter standing there going through all of our merchandise while other customers passed us giving us a look like they thought we were criminals. I was ready to return all of our merchandise.

Connie of Melbourne FL (11/5/03):
This store quit carring Veggie Slices (cheese) and replaced them with some soy-based product that tastes like paper. Veggie Slices look like, taste like, and cook like regular dairy cheeses. The first person told me he'd check into why Veggie Slices are no longer on the shelf. Today I spoke with a man who said they can only order what is in "their book".

As a vegetarian, I shop where I am best served...and now that would be Winn Dixie which is about 1/2 block north of the Walmart Super store located on Wickham and Sarno Roads. I spend my summers up north and the Walmart stores carry Veggie Slices...so my question is...will I be able to get them here in Melbourne, or do I go to Winn Dixie?

Diane of Stafford VA (10/6/03):
My daughter and I were leaving the Walmart store at about 5pm on Sunday October 5. As we were leaving the security gate went off and Bertha was yelling at me to come back. So I did and she said "stand right here" so I stood by her and she yelled at me. "I said stand over here."

People are looking at us and I stated to her you do not need to treat me like a criminal. Then she walked over by her podium like she was going to summon another person but instead she looked at me and yelled, "you can go -- I didn't do anything to you" and as I was leaving she was still yelling at me.

What gives Wal-Mart the right to stop a person and detain them because their security system does not work correctly? She never looked in my bag! I truly felt like I had done something wrong by the way I was treated in that store and I will never return there as the result of the treatment from Bertha. You might as well have called me a shoplifer. Do consumers have any rights to be treated with respect in a store?

Carol of Plainfield WI writes (6/28/02):
While grocery shopping at the Walmart Super Store 6/27/02 I stopped at the Deli to pick up some fried chicken for a picnic supper I had planned with my son and his family. I grabbed one bag and put it into my cart. I then grabbed another with my right hand and was immediately burned by hot grease pouring from the bag. (I had picked it up on the side and cradled the bottom with my hand, because the partially folded top of the bag looked ripped and I wasn't sure the bag would support the weight if I grabbed it at the frayed top.)

I then quickly took the top of the bag with my left hand so I could look to see what was burning my hand. I saw the palm of my hand was covered in grease. At about the same time I felt a burning sensation on my leg from two drops that landed there. I then put the bag back where I took it from, and proceeded to attempt to explain to the man behind the Deli counter that I was burned and the bag had leaked and at the same time held up my hand so he could see it was covered with grease.

I raised my voice a little and said that grease came pouring out of the bag. He frowned and I told him again; as he acted like he didn't comprehend what I was saying and again showed him my grease covered hand. He said that it was impossible, that the bags don't leak. I showed him my hand again and told him exactly what happened. He asked if I was badly hurt and if I wanted to see a manager. I said I didn't know how bad I was hurt and that I guessed I wouldn't want to talk to the manager.

He then said he didn't know how that could have happened, and by this time I was getting a little upset with him. I asked him for something to wipe my hand with and he gave me a sheet of pink toweling. I wiped my hand and told him I thought I'd like to see a manager after all. My hand was burning and so I asked him if he could get me some ice. He gave me the ice in another pink toweling and called for the manager. The manager must have beed awful busy. They announced him to the Deli, but it seemed forever before he got there.

When he arrived I explained it all to him showing him my hand my leg the grease that also landed on my top and my shorts as well as the grease on the top of two mini salads in frount of where you get the chicken out of and the counter and floor. These were drops but the total amout of grease from it all was ample. He said he was sorry - I told him I wanted the bags changed so that this wouldn't happen again, and pointed out that it could have been a child instead of me. I told him I didn't want this ever to happen again to anyone, and that I wanted some assurance that something would be done. He said he doubted if the corporation would change the bag over just one person being burned. This did upset me and I said, you mean more people have to be burned before anything can be done about it! He said he was sorry he didn't mean it that way and he said he thought it could possibly a problem right there with the workers not draining the grease properly.

I told him I wanted to be contacted and it proven to me that the employies had been warned to properly drain the chicken and assurance that it would be done.I also told him that I loved shopping there - did in fact do most of my shopping of all kinds at Walmart. I love the way the chicken tastes but that some day some Mom was going to say to her child,"Oh, grab one of those bags of chicken for me" And the kid will,and the kid will get burt! I also told him how the juices do leak out of the containers that hold the rotissery chicken too and than Walmart should rectify that.

He said he gets that chicken and has never had the juice leak out. I told him about the time it did leak all over my car. The packers at the check out are not educated on the fine art of bagging hot juicy chicken from the Deli. He again told me it never has happened to him because he knows how to handle it. I responded, "Exactly! but does every one? Does a child?" He guessed not. I found him to be very defensive as well as wishy-washy. I was just trying not to be angry, but instead tell him these things were hazards for young children. He crossed out the price on the bag of chicken still in my cart and wrote NO Charge on the bag.

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