Wal-Mart Sporting Goods

On November 23rd, 2011, newlyweds Stephen and Michelle bought a red 26" Men's Mongoose XR-75 mountain bike from Walmart in Chula Vista, California. On December 2nd, 2011, the front tire blew out because the valve was torn and it turned out to be defective. Stephen went back to Walmart to exchange it to the black and yellow Mongoose mountain bike on December 5th, 2011. After riding the bike soon after purchasing it, the left side of the gears malfunctioned and the front brake stopped working. To top it off, while riding the bike, Stephen was on his way to return the bike back to Walmart when suddenly the left pedal completely broke off, which caused Stephen to fall off the bike and land in the middle of the road onto on-going traffic, nearly almost getting hit by an SUV.

After much shock, he managed to walk the rest of the way limping and arriving back to Walmart all distraught, extremely upset, and frantic with symptoms of anxiety, emotional distress, and has now developed a phobia of riding a bike again. Stephen spoke to the assistant manager of Walmart and described what just happened. The Assistant manager initially offered to replace the bicycle free of charge plus a refund. Yet Stephen did not want another bike from Walmart in fear of another bicycle malfunction happening again. Then the assistant manager offered a $50 gift card. Stephen sat down, still in shock over the fact that he may have got run over and hit by a car that night. Yet the Assistant manager went ahead and told Customer Service to give Stephen a refund, plus a $50 Gift card, without asking Stephen his consent about the gift card.

Stephen and Michelle will meet with the Marketing Manager of Walmart first thing in the morning and complain about their defective bicycles. In order to prevent Stephen's situation from happening to someone else, with potential more serious injuries, this type of bicycle, or any bicycle for that matter, should be inspected properly and thoroughly before it is displayed and sold on the merchandise floor. Both Walmart and the manufacturer should be liable.

I bought a gun from your store. Took me 3 trips to WalMart to make this purchase after I had planned on just giving up after the 2nd trip and going somewhere else to purchase one. 1st trip, I could find no one to help. We even after I had found someone in another department to page someone to the sporting goods section. 2nd trip, the girl working the counter had no clue what I was talking about (she did not know guns) called a manager to help her and he could not help me either. After calling 2 times to talk over phone with someone in the area. 2 days later, I finally found someone that knew what I was talking about and I went back for the very last time to purchase the gun. I spent $320.76 w/ taxes plus $43.18 in bullets and a basket of groceries, but WalMarts came extremely close to loosing these transactions because of the sorry service that I received. I am thankful I was able to finally find someone who worked there 4 or 5 days later that would try to help me.

On August 5, 2003 I bought a bike from Wal-Mart in Alpena, MI. It was a Mongoose KO 20" Freestyle BMX. On August 12th, my daughter was riding this bike down a hill when the crank and pedal came off. The bolt came right out of the crank and you could see where the threads were stripped or crossed over. This caused her to flip over the handle bars.

She received a broken left arm, a sprained right wrist and 3 stitches in her chin. On August 13, I returned this bike to Wal-Mart and they gave us a new bike. They said that once the bike leaves their store, they are not responsible for accidents, even if they assembled the bike.

Today, I returned to that same store and out on their sidewalk was this same bike for sale at a reduced price. They had put in a new bolt but the cover to the hole is still missing, there is a hole in the seat and the handle bar grips are damaged so I know this is the same bike I returned.

Who is responsible for the injuries my daughter recieved? And how can they put that bike out for sale when the crank threads are stripped? If Wal-Mart, who assembled the bike, is not responsible, then Mongoose has to be. Rose R said that the crank comes already on the bike and they don't put that part together.

Gary should retain an aggressive personal injury lawyer to go after Wal-Mart for his daughter's medical bills and her pain and suffering. If the bike was defective Wal-Mart and the manufacturer are liable.

Also, Gary should check our Recalls section. There have been several recalls of bicycles variously described as BMX and Mongoose that might match the one he purchased. If Wal-Mart is selling recalled bicycles, they are on thin ice indeed.