Express Scripts Reviews

Suffice is to say, I have been waiting 11 days for my prescription to be "processed". Many phone calls and promises that it will be expedited and eventually overnights. Customer service manager has an attitude, pharmacy is no help either. I have no confidence in the company. In fact, I believe that manager went in and changed dates to cover up.

Express Scripts takes far too long to authorize medications, and they repeatedly deny prescriptions my doctor recommends. They don’t examine me, they don’t diagnose me, and they aren’t part of my care team — yet they’re allowed to override medical decisions made by actual professionals. It’s unacceptable and harmful to patients who rely on timely treatment.

I take care of someone who has his medicine through Tricare through Express Scripts and I swear after this I will never ever ever have anything to do with Express Scripts again!!! These little girls on the phone are cocky, arrogant, not helpful, could care less about who they're talking to and even the pharmacist the one and only time I talk to him Dave I think his name was oh my God he was rude oh my God. Must be stressful working for a company you hate that's what I got from him!!

Absolutely terrible service! Very rude staff. They just don’t want to help! Never again!!

Have used this company for a long time with occasional problems. Was told by my Doctor that if I went to automatic refills they would decrease. Since the company is ? under new management?? Evernorth... I have been subjected to "prior authorizations". That have lasted months. Recently they have discontinued necessary medication for this and My Dr has sent them multiple correspondences. These are muscle relaxer that are necessary due to many health problems. I have been on these medications for years and they are treating them as if they are new. Instead of telling me that a medication was just too expensive they put it in limbo. My Dr would have replaced it!! The second is an old medication that is not expensive and still not filled! Would not recommend this company to a worm. Crossing fingers I switched to Amazon. Last bill is added.

Absolutely the worst prescription management plan on the market. This is my second time dealing with them and I am actually scared. Every medication they managed in the past was no less than 2 weeks late. Thankfully my spouse switched jobs and that roller coaster was over. Well her company just started with Express Scripts at the beginning of the year and I am not willing to let them play games with my medications and my life again. I will pay out of pocket before I allow them to control my medications again. It’s not like they gave me much choice anyway, they have already denied my blood pressure refill.

So far I am extremely disappointed in their service, I have yet to receive my first shipment from them. It has been 3 weeks of problems, and I have had nothing but trouble and customer service is no help either. They offer no real solutions. I thought home shipment would be convenient but as of now it is not. I would caution if you are going to use them. I am giving them a third chance and if this doesn’t work I will go somewhere else I guess. I wanted convenience and price but this isn’t worth it in my opinion.

Absolutely the worst experience. I would never recommend this company. My prescription was submitted, and after waiting two weeks for approval, I had to contact them multiple times only to discover they hadn't even requested the prior authorization. They then claimed they hadn't received it from my doctor's office, despite it having been sent. Nearly four weeks later, I'm still having to chase them for updates with no resolution. It's a good thing this medication isn't urgently needed, because the delays and lack of communication have been completely unacceptable.

I used Express Scripts via Cigna until April 2025 when I switched to Medicare insurnace. I signed up for WellCare Value scripts for Part D in 2026 and they use Express Scripts mail service. Now every time a provider submits a prescription to Express scripts it is denied due to lack of coverage. I then have to hand fill out a form, take it to my provider and they have to hand complete the form and fax it to get Express scripts to use my 2026 plan, not the 2025 Cigna plan. No amount of calls, etc... work and I have had to pay out of pocket to get prescriptions that should have been covered.

I am constantly running out of some meds about a week before my next refill arrives. I am also being shorted pills in every prescription. I brought this up with ES numerous times to no avail. 👎👎👎👎👎