Wal-Mart - Customer Service

I went to get three items. One was a gift certificate for a family in need of food. The girl rang up the items and I asked her could she please ring up the $100.00 gift card separately. She was very unfriendly and said, "No, I cannot do that." I asked her why not as I needed a separate receipt. She said again that she cannot do that. She was not happy about me asking her again. I asked for a supervisor who came over right away and gave me a receipt. Devondra gave me my final receipt and again seemed very annoyed with me. This is very bad customer service. Usually, Walmart people are very friendly and helpful. This happened at the Walmart in Skokie on Touhy Avenue about one week ago. Thank you.

The employee put me on hold for 10 minutes and never came back. I called to check the price and availability for my daughter's birthday present and I was put on hold. I purposely stayed on hold while I filled out this report. No one ever picked the phone back up. I have a small window to get this gift and I couldn't do so because I couldn't get any service. The last time I went into the same Walmart, I ended up putting my items down and walking out because the wait was more than 15 minutes in the checkout line.

All the registers that you, guys, had there were only a few in use. The attitude of some of the young people working there were so disrespectful that I refuse to spend my money with this company again. Such a shame too because you, guys, have everything I need. I will go to BJ's Wholesale, Sam's Club, hhgregg or anywhere else because I just can't get any service where I want to shop.

My 4-year-old and I walked into Wal-Mart. As we got to the door, she told me she had to potty. When we walked into the ladies' room, the most hateful sob I have met lately informed me he didn't care how old she was or how bad she needed to potty. She was not allowed in there until he was finished with the floor. All he had to say was, "The floor is slippery, so for safety reasons, could you take her to the other one?" Maybe someday somebody could figure out that women cleaning women's rooms and men cleaning men's rooms causes a lot less stress! When we get a Target in Lawton, Oklahoma, I will not be a Wal-Mart customer again!

My son went to cash a payroll check in PA and they would not cash it. He is from IL and had no money. The reasoning was unclear. They gave me the run-around when I called. This was very unfair. This should be changed!

I am the Materials Director for a local hospital. I average three visits a week to the North Hanover Wal-Mart store to purchase various items for the hospital. I would estimate yearly purchases average about $25,000. In my visits, I hit nearly all the various departments each year. For the most part, I feel the store is well run and the staff do a good job; however, I feel the Deli Department is the exception. Sometime back, the store initiated a numbering system to help speed up service. Since then, it has only gone the other way. The numbering system is not the problem. The problem is the department usually has about five staff working; however, many times only one (20%) is servicing customers. The rest are busy making chicken, stocking shelves, etc.

All it takes is one customer to want three or four meats, cheese, etc., sliced and the rest of the customers can expect a 10-minute or more wait. The department staff are very busy, but there should never be less than two available at all times to wait on customers. There needs to be a system in place that one or two of the other staff automatically shift their attention to the customer over restocking shelves, making chicken, etc. If the sales are such that is not doable, then they should have more staff strictly there to wait on customers. Thanks.

I was in the above store this week and need to tell you how unhappy your employees are and how obvious it is to the customers who shop with you. I heard 3 employees (cluttered together) and complaining to each other about managers and department managers, telling them to go do a job and then someone else telling to do another job. They are unhappy employees and upset as I could tell the "chain of command" in the store is confusing and frustrating them. I worked for Walmart years ago in Phoenix and we did not have that problem. The dept. store manager needs to assign employees to managers and jobs so they have tasks assigned by one person. This problem causes employees to stand around complaining and you are losing productivity as empty spots on shelves attest to.

We are disheartened that such a nice store (although too small) is such an unhappy one. What incentives are these for employees to improve productivity and attitude? That same day, I saw an employee put strawberries on an end shelf (not in the produce)! Why? He didn't like the fact that customers are always handing him things they find in the wrong department and expect him to put the item back! He and others are very unhappy and this proves it. This is not the only time we have experienced this. There are other problems, but who has the time to send a letter longer than this? I hope someone pays attention to this matter as we now prefer to shop at the Target store across the street where the employees smile and are polite. I have never heard them complain. I also enjoy receiving a 5% discount on my purchases from Target. Sorry Walmart, time to work on the management to create a better store!

I was up at your store early this evening. I got 8 bags of charcoal. Two in the bag came at $46.00, which they overcharged me by $22.00. I went back up there with my receipt. I did not like the attitude when I tried to explain. There were three of them. When they saw I was right, I do not know if she was the manager or what, I did not like her when she told the cashier to "give this man his money". I really did not like that, it should be "give this gentleman his refund". I am still upset. That was about 3 o' clock in customer service. I'm 69 years old and I did not like that "give this man his money".

Falsely Accused of Theft, Walmart Overlooked Complaint - On 2/17/12, at around 7:45 pm, I entered Wal-Mart at the 5501 Hwy 6 location in Missouri City, TX (store # 2505). I walked in (no greeter present) and went to the electronics department to see if the store had the PS3 red controller in stock. Once I saw that it was in stock, I walked back to my car, grabbed my wallet, and my DVD player that my aunt previously purchased and had given to me as a gift. When I entered the second time, I purposely looked for the greeter so my DVD player could be tagged as a return as they have always done in the past and I still didn't see one. So, I proceeded to customer service. I explained to the cashier that I wanted to return this item and I did not have the receipt because it was a gift. The CSM came over and said he needed to check the serial number and told him go ahead and check it. He told me it would be a minute. I waited bout 10 minutes before he came back and said, "She is on her way." I said, "Who is she?" He said she's the manager that is going to look up the serial number. After waiting about another 15 minutes, the manager never came over to the customer service stand, never grabbed the DVD box, or verified anything.

The CSM returned and told the cashier to go ahead and process the refund. After the transaction was completed and the cashier gave me my ID, I was stopped as I turned around to leave the customer service stand and detained by some form of Wal-Mart security. He approached me and said, "I know what you are doing. Come with me." I asked for what and he told me, "You know you took that DVD player off of our shelves and brought it up front for a refund." I tried to say something and he rudely interrupted and continued to say, "I saw you on the tape. You did not come in the store with anything. We know you stole this DVD player from our store." He continued to state I stole the DVD player and to come with him. At that point, I explained that I came in to see if the PS3 red remote was in stock as I had previously been to two other Wal-Marts that did not have it. When I saw it was in stock, I returned to my car to get my wallet and the DVD player that I wanted to exchange and pay the difference for the remote. I told him and the managers that they need to go and check that tape again because I did not steal anything. I proceeded to call my aunt who had purchased that DVD player and given it to me to find her receipt or CC statement to verify that the DVD player was stolen, in spite of the fact that she lives over an hour away from that store.

They decided to review the tape and at that point I was detained by the assistant store manager for an extended period of time. During that time, I called a lawyer to let him know what was going on. After being harassed, falsely accused of theft, and detained like a criminal, the loss prevention guy and female manager came back and said, "He's good." The loss prevention guy told me that I have to see things from his point of view. I explained I understand you are in loss prevention, but I do not have to see things from your point of view. I am not on the clock and I am not in loss prevention for Wal-Mart. I explained to him that he should have had his facts in order before harassing and falsely accusing someone of stealing. He went on to say that he was told that I had stole the DVD player that I returned and that he looked at the tape and went off of what he was told. He did apologize, but that does not change the fact that I was embarrassed, detained, and worst of all, accused of stealing.

I do have questions and concerns that I would like to be addressed. Why was I detained if I was still in the store and hadn't exited the building? Why was I even given a refund if loss prevention and the CSM claimed the DVD player was stolen? Why was I singled out? Whoever was watching the tape should have seen everything and not what they wanted to see. The loss prevention guy should have done what he was supposed to do before detaining, harassing, and accusing an innocent man of something as serious as theft. I have been a loyal Wal-Mart customer since 1986. I am one of those people who will drive out of my way past Target, H-E-B, or any other stores just to shop at Wal-Mart. I do not feel the same about shopping at Wal-Mart after this has happened. I am not taking this lightly and I need to know what actions are going to be taken. I called the district manager and left a brief message with his secretary and they never returned my call. I submitted this complaint online at Wal-Mart's website and got no response.

I went to the jewelry department. There were two associates. One with the name tag of Juanita; she was piercing ears. There was another associate with no name tag. I was there at 19:36. The one with no tag was sitting there and talking. While I was waiting, two ladies walked off without any help. You're losing money. I patiently waited until 19:58. I went and checked out with multiple people looking at the jewelry. It's still 20:22. I went to the service desk and asked if there's a manager on duty. The lady there also has no name tag. She asked why, I said they need more help in the jewelry department. She said there's no manager on duty, so then she called the jewelry department. She looked back up and said Juanita can't stop piercing ears to help me.

Then I said it takes two to pierce ears. She smiled and said I said she was piercing ears. So I left quietly, went to my car and called and asked for a manager. Then, I was connected to Mario who was an assistant manager. I told him and he asked who told me there was no manager on duty. I told him that at 20:46, the lady which is now behind the service desk at the cashier for service desk. Now, I'm in the parking lot making this phone call. He said that at 8:00 he then left the jewelry department, checked out and went back to the service desk. Wal-Mart has a camera. This incident happened between 19:36 to 20:46. Normal time is 7:30. Until waiting, I left and went to the service desk to my car. If someone from this store checked the camera at the jewelry department on 05/19/2012 from 19:36 until 20:22, you can clearly see what I'm talking about.

I'm waiting to the left side of the jewelry department and a man walked up, looked, waited approximately 15 minutes, and then left. A white lady standing there with blue shorts on was waiting longer than I did. She was still there even when I was leaving and waited on. I assumed piercing ears was clearly made more important with more number of employees. It takes two to pierce ears. This store is selling jewelry, maybe it's more important. I just thought this is a sad situation. I was in your store more than forty-five minutes and not waited. This store is clearly losing money in this department.

We were checking out today at 4:45 pm at the Walmart on Old Winter Garden Road in Ocoee, FL. The checker was ** at check stand number 8. She was pregnant and we tried to engage the checker in a friendly conversation. She was very unfriendly and very quick with her answers. She treated us like she hated white people and we didn't deserve to talk to her. We finally just concluded our transaction and left. If we go there again, we will avoid her.

Wal-Mart in Eden, NC 27288: I tried to buy a shotgun. I was told by the attendant that they could not sell me the shotgun because the person who sells them was out to lunch and would be back in about 15 minutes and that she had to do it because I had to have a security check first. I said how long the security check takes, and she said about a hour. I went to another store and got my shotgun and security check. The whole process took 15 minutes. Also, while I was in the store, I wanted to buy a 42-in TV. I was told the one I wanted was on sale and that they didn't have any but they could get one in about 2 weeks. I went to Riedsville Wal-Mart and bought it. When are you going to look into this store? There are no problems with the grocery part.

You need a policeman or greeters at the Clifford store. I feel unsafe there when I shop. I won't go back until it is safe for shopping. I usually bring a bus load of elderly people. I will find me somewhere else to shop and also you all need to get more electric carts. I can't walk all over the store. I need help in there to get around. They never have any working.

My name is Ken. I am a 47-year old male and I had a stroke on Dec. 27th, 2009. Due to the stroke I now deal with chronic fatigue; my right side arm and leg are out of whack; I have back pain and migraines. I have to use the electric carts when I go to stores like Wal-Mart and others. I have been in a continuous battle for Wal-Mart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past six months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promised me she would look into it.

To cut to the chase, this dance went on for four more months and then this incident happened to me. I went shopping at Wal-Mart at about 1am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation (for info sake, I have comprehension and memory issues so I am slow to get things sometimes), I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.

I went inside and spoke to the manger on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the mangers on duty three more times and the last time I threatened to sue Wal-Mart and surprise, I got their attention. This time they had me fill out an incident report and the next day, I spoke with **, the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out.

Finally, I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Wal-Mart because it just wore me out mentally and physically. So a month later, I went shopping at Wal-Mart and to my horror what did I see when I walked in the doors? The same cart sitting there but I still thought it had to be fixed so I tried it and to my shock and dismay, it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Wal-Mart and especially with ** for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter. I went home and fumed and then called him the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all.

He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told him that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do. So you decide for yourself if he cares about you or someone you know that is disabled in some way. What I want from this happening to me is for Wal-Mart to care about us and make it safe for us to come to Wal-Mart if we choose.

Personally, I choose not to anymore. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to ** at Wal-Mart at 5448 Whittlesey Blvd #B Columbus, GA; phone # (706) 322-8801. Please let him know what you think of his concern for the disabled. No one should have to wait that long for help.

I shop at the Walmart in Windsor, Ontario very frequently. I enjoy going there for the prices and the quality. My biggest issue is every time I go there they only have a couple of cashiers out there at a time. It doesn't matter what time of day. It is they never have enough cashes open. So, you have already spent a good hour there spending money and when it's time to check out, you are standing there for a good half hour. It makes no sense to me when there are 21 checkouts and no one to run them. I know these employees are not paid high wages; they are paid minimum wage. And for the amount of business the stores make on a daily basis, there should be all registers open at all times. Because of this issue I have, I have chosen to shop elsewhere. Thank you.

I lost my receipt, but had warranty for my item. Walmart was telling me I don't have warranty and they can't get me a duplicate receipt. I went through two managers; then the third one got me a receipt in 5 minutes. The other two were very nonchalant and were just letting me know that it was too bad and I'm out of luck. I'd like to compliment Joedna from store 1373. She was very nice. She listened to me and got me a duplicate receipt and said it was no problem. The other two managers - I don't know their names, but I know they were managers for customer service.

On May 5th, I went to the Walmart on Killian Rd in Columbia, SC and got in the "speedy checkout" line (which it was everything but). My purchase came to a total of $3.21. I gave the cashier, initially, $3.26 then I noticed I had a dime and 2 nickels in my wallet so I took the quarter back and gave her the exact change and she rudely said, "Are you finished?" I nodded, grabbed my bag and left without even getting the receipt. When I tried several times to call back to the store to the customer service desk, the phone just rang. I promise God I will never buy one thing in there ever again. I will make sure that if anybody is buying anything for me, it doesn't come from Walmart.

It's bad enough the automotive department messed up the floor of my car when they put the jack in the wrong spot causing a lump, but now this has totally sealed it. Not one more dollar will they get from me. It's a new store, but it really needs to close until they get better cashiers and automotive techs. Even then, I still won't shop there.

Victimized in the store - My 16 year old daughter and I were shopping at the Bossier City, Louisiana Walmart, located on Airline Drive, on Sunday May 6th at about 4 pm (To avoid confusion, I will refer to the taller, older appearing male boy A and the shorter, younger appearing male boy B). We were looking at the jewelry when two black males, ages I'm guessing late teens to early 20's, whom I now believe were trying to sneak my phone and purse. But I noticed them getting a little too close, so I looked at them and said "I'm sorry are we in the way?", and moved aside just a bit. At this point, boy B says "no I mean we are looking at the jewelry but yall are okay", then boy B asked how we are related. I am thinking he may know my daughter from school so I replied "I'm her mom, do you go to Northwood or something?" He replied "no but I used to." He then asked my daughter her name and if she had a man. Both boys started laughing.

My daughter and I simply walked away, talking about how rude and stupid they were and wondering why they were laughing, as we walked to the cosmetic area. About 2 minutes later, boy B approached us again by himself telling me boy A, whom he referred to as his cousin, wanted to "holla" at me and was pointing behind him towards my right but I never saw boy A. I basically told him I was not interested. Understand that my daughter was standing to my left, beside the front of my buggy, where my purse was with my phone lying on top of my purse. I am directly in front of my buggy holding the handle. Boy B was on my right side, he then told me boy A was just shy and said "look at him he's trying to hide." He pointed and even looked in the direction of the aisle that was on the left of where I was standing (we were standing in front of an outward facing shelf between two aisles) and completely opposite where he initially said he was.

Instinctively, I looked and when I did, out of the corner of my eye, I noticed boy B quickly moved his hand near my purse and took off to my right and made a left turn which was towards the exit. Then, I noticed purple in his hand, my iPhone 4 has a purple otter box on it. This was when I realized what had happened. I had a bottle of lotion in my hand this entire time. He was about to make it to the exit and although I am loudly screaming "he took my phone!" and running after him, everyone, including the employees at the door, just stood there and watched. So, I threw the bottle at him hoping to slow him down or get some help or something, but I missed and I screamed again "he took my phone". I was yelling as loudly as I can for someone to stop him. The employees, some being male, as well as everyone else in the area, just stood there watching all of this and never tried to keep him from leaving the store.

So I chased him out of the store, all across the parking lot and when I finally caught up to him, luckily, he handed my phone to me and said "I'm sorry, I thought you were someone else." I was so mad I was screaming at him and really wanted to hit him so badly, but I knew better. He took off and vanished. I went back inside and 4 of the workers told me that this type of stuff happens all the time. And that earlier, the same day, the 2 guys had been lingering inside the front of the store, near the entrance. That boy B ran out of with my phone, with a light skinned female with a big afro and a tear drop tattoo under her left eye. They actually overheard them discussing who they thought would be an easy target and the 3 of them were just watching people as they came in.

My daughter and I came in on the grocery end but went straight to the other end where they must have seen and targeted us. Now, I believe that boy A was actually on the aisle to my left and the plan was for boy B to distract me while boy A stole my purse and phone. But since my daughter was standing where she was, he couldn't. So boy B had me look away from him so he could steal my phone and possibly my purse. I think they tried 2 times before they were successful on the 3rd. I went to find the manager but he/she was not there. So I talked to the person in charge at that time, explained what happened and nothing!

I was told how sorry he was and that there was nothing they can do. He told me there was nobody available that could even review the surveillance video. I felt like I have been violated and victimized on so many levels. Where was security? Why did they just watch boy B run out of the store right past them, why did they not call the police? Does Walmart not offer a reasonably safe shopping environment? Granted, they have no control over people that do this type of stuff. But they have total control when before the fact, they overhear and suspect them of planning some kind of crime against a customer and ignoring it and when it actually happens. They didn't bother to even try to stop him or even called the police because a crime had been committed in their store.

I, on my own free will and just very sudden reaction without thought but honestly expecting security to be present somewhere, go after him. But anything could have happened to me and it would have been nice to at least have the police on the way. I honestly thought that there was always a security guard in the parking lot, not that day. I did have the Bossier Police come to the store so I could make a report. Had I just left it, there would be no record of what happened. And as I have told this story, I am finding out that this is very common as is the way Walmart does nothing and they will not make a report or call the police. If you want the police, you have to call. It seems that Walmart does not want any of this in writing; they want it swept under the rug, kept secret.

Six people in line to check out and 3 cashiers at speed/self checkout left my cart sitting. Sure, they can get someone to put the groceries back or do they think that is self service? Next, they will start wanting you to change your own tires or change your own oil. I am sure they would if they could. As for me, Target or Food City gets my business. Self checkout is okay but don't force it on me. Look how many jobs are lost to this - makes Walmart profits higher.

I've been shopping at the local Walmart ever since I moved in town in 1991, kept spend 100's of dollars every year. My recent visit today was another disappointment. I'm writing this because I felt to do so since there were only deaf employees who don't care how and why you spend your hard earned money there. I spent more than $250. While at the register, I told the clerk, reading a sign that said spend $100 and if you open a Walmart credit card, you can get $20 back before, she started scanning my items. She didn't know how to process the application. She asked the guy at the register nearby and apparently he didn't know either. I stopped by at customer service and after waiting nearly 25 minutes, they said since I purchased gift card (obviously not free), they cannot reverse the transaction. The bottom line, I wasn't able to get $20 back like what they claimed in the written display.

A bunch of lazy people who works at same location stays busy chatting with each other on ears, God knows what they talk about. They keep kicking each customer who seeks help like soccer ball. I have experienced last week while picking up site to store order around in the back of the store. They stop many Hispanic and Oriental people and ask to show receipt and flip the cart upside down. Are we really in 21st century? Every visit to this Christiansburg location makes me scratch my head. Is any one reading this post taking any action?

On April 28, 2012, I went to the Walmart in Cinnaminson, NJ Rt. 130 South to purchase a money order and the machine was not working. The machine would work if you wanted to use the ATM. This is the 3rd time I have not been able to get a money order due to the ATM/money order machine was broken or malfunctioning. I have gone to the Walmart on Rt. 541 in Burlington, NJ and have experienced the same problems. The time I went to the Walmart in Burlington, the machine was printing the money orders but was not giving back change after you put your money in for the money order. The customer service people were nice, however, this should not be happening. You put these machines in place of utilizing a human being and the machines are unreliable. This seems to happen a lot because I know other people who have had the same problem. Give someone a job and stop replacing people with machines.

I have gone to that Walmart on more than one occasion and have had to wait a half an hour or longer for an electric cart. I am disabled, neuropathy in both feet and currently am wearing a cast on my right leg for a "torn achilles". To my understanding, they have 3 carts. One is broken down and the other two could not be found. About a half an hour later, they brought a cart to the first person waiting, which there were 3 of us waiting for a handicap cart. Franklin, the store manager, said he was sorry but there was nothing they could do. I have been living in the Natomas area now for 6 months and the third cart that he is saying is broken was broken way back then. Walmart should comply with the ADA laws and at least have accessibility to wheelchairs if there are no electric carts available.

On 4-30-12 at 20:30, I was in Electronics looking at Net10 phones and stood there for quite a while, while the department manager, Lisa, was talking, leaning over the counter where the customer checks out, with her back turned to me as I waited patiently for her to get off the phone and ask if she could help me of which she did not. My husband, who was with me, told her that I needed a particular phone and she went behind the counter where she should have been and got on the overhead paging system to page someone else to help me because she said she had to attend to something. She had keys to open and hand me the phone but chose to page someone who never showed up, so I left the store very upset that I did not get the item that I drove in to get. This is not an example of a good manager at her level and she clearly relayed to me that there were more important matters for her to attend to than to reach over and hand a phone to me that she had the key to. I took it personal and she needs to be notified of this incident and retrained in how you acknowledge the customer and handle the situation better. She is a poor example of management at her level.

Our local Walmart is open until 12:00 midnight! I went in to exchange an item and there were 5 people standing around doing nothing! They said we can't exchange what you have until 6:00am because our service department is closed! Wasted gas and time! Why would 5 personnel be standing around, doing nothing, yet I still cannot exchange anything! It was 10:30 pm! How hard would it be for a manager to open the register and help me?! Store: Rushville, Indiana, 46173 Walmart! Several people complained about the staff and customer service at this facility! A manager was one of the five standing around, doing nothing! Which I see him do often!

The cashier waved her arms in my face and told me to calm down while trying to explain that the item was ringing up higher than the shelf price and could one please check the price. I asked the customer service manager to ask the employee to quit speaking to me in such a manner and waving her hands in my face. At that point, the cashier became even more rude. The manager stepped in to take over for her and she walked off running her mouth. I went to customer service and requested a manager. I proceeded to wait for 25 minutes for the manager to come. When I told him I would just return the $83 worth of items that I bought, he just shrugged his shoulders and walked away. I think that Walmart needs to get lessons on how to provide customer service. Maybe Target can teach them.

A year ago, I bought an iPod touch for myself. The screen didn't work but I can still listen to music, so I sent it to get it repaired. They said they did repair it but when I got it back, it didn't work. So I sent it back and then they said that it had water damage so it doesn't work and now they are telling me that. All I got to say is, I have a lot of money to buy 100 iPods, but it's the principle. I used to spend $600 a month at Walmart, now not even a penny because they lie to customers. I'll never spend a dime at Walmart again.

I looked online for a certain product, and it showed it was in stock at the Cookeville, TN store. I proceeded to call the Cookeville store and inquired about the availability of this product when the associate told me they had 18 in stock and where it was located. I drove to the Cookeville store to pick up this item. When I got there, they told me they could not find the product and that there was a system error and they did not have any.

I then asked if they could have one transferred from another store, as it was their fault that their system showed they had 18 and they really didn't. The store manager rudely replied, "We cannot have one transferred from another store, and there is nothing we can do about it." I have never in my life seen nor endured such horrible customer service! I am thoroughly disappointed!

Clearance fish scale remover - there were two on the rack, beside all fishing gear Items that were on clearance too. I'm sure it was not misplaced. I went to pay, it scanned at regular price. I ask the clerk that it had scanned at regular price. She called **, Customer Service Manager. I walked him to where the clearance was. He said that it was not on clearance, because of inventory, everything was not in its place. I said, "May you honor the price since it's there?" He said, "No! It's in the wrong place." I asked him what he was there. He said customer service manager. I told him no good service. Customers are first, and he could have honored the price. Walmart will only lose a customer. Store is at 1455, 8401 Anderson Blvd Fort Worth, TX 76120.

On 4/19/12, I was returning a twin air mattress due to it deflating during the night when my daughter (90lbs) slept on it the first night. I was told I could not get a refund and it was posted. I did not agree but understood. The mattress I bought was not available. I went back to customer service and was told to go to the sports section. At this point, I was angry and said no. I told the employee she was going to go get it. I had other shopping to do in Walmart. Then I told the employee there was no sign posted in the linen section where I purchased the bed. The employee pointed behind her and stated it is posted up there. At this point, I lost my temper (which I later apologized for).

Who goes to the customer service center to look at signs before purchasing an item? I wanted to file a complaint about employees' attitude and the lack of signage. The assistant manager shook her head yes but when asked how this would be followed up, her face went blank. She had no clue. On top of everything else, there was no bed to exchange for in the store. The employee brought a bed that cost $68 not $58 I paid. The assistant manager said no on the change out because there was a $20 difference in price. I pointed out there was only a $10 difference. The employee stated the same thing after I did.

The assistant manager made me feel like I was robbing him blind but in the end, reluctantly agreed to do if it was not for the employee telling him to just do it the exchange would not occur. With all this said, I would like to point out a couple of things that could be changed: First, put signage on air beds even the ones not in sport medicine. Second, train the staff to not point out the policies at the service desk. Third, have a system in place to exchange items even when there is not the same product available and last, train manager assistance to have some clue on how to deal with the above information. Overall the customer service was not good on this occasion. Thank you for your time.

Wal-Mart store 3659 at Signal Mountain blvd. on 4-18-2012 around 5 pm: I am 50 years old and I was purchasing cigarettes and they asked for my driver's license. I gave it to them. It had expired in the past month, not even a month and I was told I could not buy them because it wasn't a valid ID. The cashier was very rude and when I spoke to the manager (a woman, I can't remember her name, who was blonde with glasses and older like me), I was told with a smirk on her face, not a smile but a proud smirk, "Sorry, it's not a valid ID. She was very rude. I don't look 50 but I sure as ** don't look like I'm not old enough to buy cigarettes. She said it was policy but that's funny because I bought cigarettes in her store under this policy three days prior and wasn't even asked for an ID.

I will never shop at her store or probably Wal-Mart for that matter again as long as stupid policies like this are in place. I have no problem with rules and it's good that people under age are kept from smoking but when someone is obviously of age and they have an ID, expired or not, that states their age, it's asinine to deny them service. By the way, the reason I haven't been able to go get my license renewed is because I work a full time job and take care of two invalid parents, one that's at hospice level and the end of her life and to have to put up with a self righteous manager and be embarrassed in front of a line of people is **. Sorry for the language but I'm pissed.

I went in to the WalMart on 17 April 2012 located near Richmond Hill, GA. I knew where I was going so just headed in that direction. During my walk to the far back corner, I passed about 12 "associates", none of which said one word. I picked up my item and began to walk to the checkout, then remembered that I wanted to look at TVs. So I went to the back of the store again and looked at the wall of TVs. While doing this for about 30 minutes (I am very indecisive on a TV right now), standing in the aisle, not less than 17 "associates" passed me, with carts, without carts, without customers, on personal cell phones, in groups of 2 and 3 and not one of them stopped to ask if I needed help. I actually had to move out of the way of some of them with the carts and yet still nothing, not even an "excuse me". It's like they are afraid to help a customer. Needless to say, I left without a TV.

I wanted to write about customer service as a whole so this is where I landed. I started out doing a survey just to write this letter but the code wouldn't work. What has happened to Wal-Mart as a whole? Your stores use to provide excellent services in all fields and that would be the one stop for all your needs. Now the employees are rude and not friendly and when you ask for help, the look on their face makes you wished you had not asked. Their body language and facial expressions make you feel like you are a bother to them. Also, now the stores are not maintained inventory wise and are not consistent in many products. The availability of many products is bad.

This is not the Wal-Mart I used to know - the one you could depend on. You need to go back and look on the foundations that built the Wal-Mart's success. If you don't maintain it, it won't thrive as it should. Take pride in it. All things need maintaining to continue to run smoothly and to last. I write this not to be critical, but to let you know that it's sad to see a company that was built on good values lose them because of something as a broken foundation that got them there!

I spent over an hour in Walmart doing my grocery shopping, went through the checkout, paid for my purchases which totaled over $100 and asked the cashier to put my purchases in the basket for me and was told, "We don't do that here, you have to do that yourself!". I left everything where it was, went to customer service, demanded a refund and left the store. Customer service at the Walmart store in Portland, Indiana totally lacks. This is not the first time I have been dissatisfied with this store, but it will be the last. I will not return to that store again.

I placed an order online for a site-to-store pickup. I walked into the Wal-Mart on 86th street and went to the proper customer service pickup station and waited for about 15 minutes. During this time, four employees walked right past my husband and I and didn't ask if we had been helped. I assumed they did not work at that station, but I still should have been asked. We stood another 20 minutes after we went to the gentleman employee at the entertainment desk and he said the lady would be right with us. Once she did get there, she couldn't find the order because she typed my name incorrectly and then she went to go find the three items that we had ordered. She (I think her name was **) disappeared for another 15 minutes without an update. Meanwhile, a gentleman named ** asked if we needed help and looked up our order. He found it immediately and went to go check on it.

They then brought the order to us and it was still missing another piece, so they had to go and check to see where that piece was. They eventually found it and brought everything out on a large cart. We ordered a twin over full bunk bed with mattresses and no one walked us out of the store, helped us to the front of the store (so my husband had to maneuver from the back of the store to the front without assistance), and no one stopped us at the front of the store to make sure we were not stealing anything (I only mention this because I find it annoying when I am stopped by the people for item that are in bags and we were not stopped for 3 major boxes). This was a horrible experience and it was my first time using the site-to-store pickup service and I will not be using it again due to this experience. This took up way too much of my time and I had already paid for the items! I will also not be returning to this store for any future purchases because there is a Target down the street that I can go to for the same merchandise.

I work at the Home Depot right next door to Walmart on James Sanders Blvd. in Paducah, KY. I went during my lunch hour and wanted to try on a pair of jeans. The lady at the dressing room first went through all the pockets and then shook the pants like she was gonna put them on a clothes line. Then, she folded the pants and put them on the seat in the dressing room. This lady made me feel very uneasy, like she thought I was a thief. I have never had this experience before in any Walmart I have ever shopped. I have told a few people I work with at Home Depot and they couldn't believe this happened. I am truly upset about this experience.

I had the most unfortunate experience at Wal-Mart on Eldridge, Houston. A bus takes a group from our retirement home to that store every Tuesday. About 8 of us need scooters. Last Tuesday, there were only 2 scooters in the store. I never got one. The trip would have been a total loss except for a kind lady who noticed me sitting there the entire time. She picked up about 10 items for me including a fan. I used to live at an assisted living place which had a bus with a lift. Those in chairs really needed scooters.

I called the office after waiting some time. I asked for help from employees to go get my items. No one ever came. The assistant manager came, but he never found anyone to help. The manager, Ms. Sabrina **, never came or answered my calls. A few of our group can use a regular cart with difficulty, but I am totally disadvantaged because not only did I have a stroke in 2008 but I also fell and broke my pelvis in 2011.

On Fridays, we go to Kroger. That's where I'll have to go from now on. It takes a while, but after 15 minutes all of us needing them have a scooter. Of course, Kroger isn't as big as Wal-Mart but it has almost everything I need. Other things, I can order online. I really wanted a basket of artificial spring flowers but never got it. I wish I had the name of that shopper. I even know the name of an employee, and had Aricelie paged. She never came. What can you do?

We were in line at the pharmacy department, while a lady was piling her groceries on the side at the counter. We were next in line while the cashier told her she's next. We had finished our shopping while she had gotten out of line to continue her shopping and decided she was ready to check out. The cashier told me I didn't know what I was talking about, while she jumps in line in front of us while the cashier and customer are arguing with us. I asked to call for security after being threatened with authority. I asked to please call security and management!

Plain clothed security came in on their own time and asked me if I was being served now and what was my problem? We then went to customer service where they again called for management. He apologized for the problem and would correct the problem. I want to follow through and make sure this is put to a stop. This was after many problems with this store and I will not stand for this rude service anymore. You let me know if I should shop somewhere else. Fix this please. Contact me if this is your policy at your store, so I can make other arrangements.

Assaulted At Walmart: I was at Walmart in Baldwin Park, CA on 4/9/12 at 8:30PM. I was waiting in line to pay for my items and realized there was another line that was shorter. I then went to the other line and a Hispanic lady tried cutting in front of a man in front of me. When that man would not let her, she told me she had been waiting in the other line for over 30 minutes and she was going in front of me and she didn't care. When I told her no, that she could ask the person behind me, she just started pushing my items off the conveyor belt. I looked at her oddly because no one does that. Once she saw my face expression, she started cursing at me and stated that I didn't know who she was and she could kill me. She started screaming racial slurs and then started throwing items at my face.

A man behind me tried stopping her and the lady's daughter was screaming for her to stop. After I got hit, I yelled out for someone to call 911. The cashier just continued to scan the lady's items and no one would help. There were multiple employees at Walmart, but no one would assist me and my 5-year old daughter. I was worried for my child and I called 911 myself and filed a report with officer Guerrero badge #**. I asked him to try and get footage of the situation. The customer service supervisor at that time was Albert and I told him that I got assaulted by the lady and asked him to get her information and car so I could press charges. He told me there was a police officer outside, but he did not get any assistance and the female left after assaulting me.

I am very upset that Walmart's staff did not follow any policy on assisting a customer while getting assaulted under their supervision. They did not do anything to stop the situation and I feel that they did not even care. This lady could have really hurt my daughter and I. Please give me some input on what I can do on filing a complaint on these Walmart employees.

My mother ordered a cake to be picked up Easter weekend for my son. He won an award where we live in, West Virginia, and we ordered a cake to be picked up to celebrate with family at our Easter dinner at my parents. I was very unhappy about the cake not being done. The woman who waited on us said, "I make the cakes and I did not do one for a Tyler." She never even apologized. All she said was, "There are only 2 cakes in the cooler and there is not one that you described." She never even offered a solution to the problem.

I understand this person was unhappy about having to work on Easter, however this does not constitute being rude to a paying customer. My mother was very upset because we had a celebration planned. She phoned in the order on Wednesday. The cake was to be blue and gold with Congratulations, Tyler!' with a golden horseshoe on the cake. This took place at the WalMart in Norwalk, Ohio on Milan Avenue/Westwind Drive on Easter, April 8, 2012 at approximately 1pm.

I was in the Kearney, Nebraska store in the morning of April 6th. I spent over an hour in the store and then waited 30 in line. After the lady had rang all my stuff up, I put my food stamp card in and put the password in, which was right; she told me it won't go, try it again. There were 3 people in line and I hated using that card anyway, so I tried it again. Then she said it locked you out and not even the head person couldn't do it. Or she was not trying and just stood there and looked at me. I was so mad I had over $200 of stuff and was going to pay the rest in cash. I was so embarrassed and mad I told her to put everything back and I am buying my stuff somewhere else and won't be back.

I would have paid it with cash, but I was so mad with the way I was treated and felt talked down. I do not deserve it nor will I ever go in there again or any Walmart again. I went home and used my card: it went right through and they said there was nothing wrong with my card. You need to train your people better not be so rude, to do everything to help the customer and to make it right. I called the manager and he said he would look into it but didn't offer to call me back or anything. Hey, no problem, I am telling everyone about my trip and what happened. I guess my business doesn't mean anything to you. Thanks for nothing.

I have seen a lot of solicitors at the door asking for donations. Your signs strictly say, "No soliciting on premises." I don't care if it is for a so-called non-profit organization. Soliciting is soliciting. I hate being harassed going in and coming out of your store asking for money. One solicitor tried to preach God to me and it really pissed me off. Target does not allow this for this very reason. My question is I am a salesman and I sell products, so why can't I set up at your door and ask and harass people for money? I am a needy cause I have a family to support. Let me solicit my products at your door. But basically this is just a written proof letter for the reason of being that if anyone else preaches their religion to me, then I will file a lawsuit.

You all need to get better and add more wheel chairs than what you got because I love Walmart. With all the money you all make, no person should have to wait when they go to the store, especially when they can't walk. It's not fair and then they die on you in the middle of shopping. So, it's not cool. I spend lots of money in your store and this is something that can be improved.

The employee in the yard and garden department in the Magee, MS store did not offer to get another cart when I asked her - mine went dead going up a hill. Then, her boss came out and she started screaming that I had not asked for help. I told her then not to bother. There were many customers who witnessed this outburst. Many of the motorized carts in the Magee, Hattiesburg, and Columbia stores are run-down or often broken. I have seen customers leaving or not shopping (as I have done) and little elderly people who could barely move and have to walk.

This is a shame and reflects poorly on your company as you have so many elderly who shop at your store because it is hard for them to go from store to store and shop elsewhere. There are just not enough motorized carts to keep them replenished. I travel many miles to go shopping like many of your other customers do. I believe if this was corrected and improved upon, your customers would be better served and you would have more customers. Many of my friends have quit going because of this also.

I purchased a money order Wednesday night for $600. After running my card three times at one register (2 were declined, then the third one froze the system), I was asked to go to another register. I asked specifically if those transactions were voided and of no consequence and the clerk (some ** guy named Nick) said that the register was being strange and that I wouldn't get charged. I went to another register and told the new clerk that I wanted a money order for $625 and that I had $25 in cash. So she ran my card two times. The first time was declined because the woman was an idiot and ran my card for the wrong amount. After correcting her, I finally got my money order for $625.

I left the store. At this point, I looked on my mobile banking app and I saw three charges for $600. One was credited back within the hour and had just fallen off my statement. One $600 transaction went through just like I needed it to do. Thinking of everything being finished and that the 3rd $600 transaction would fall off just like the first one, I didn't worry about it.

This morning (2 days later), I opened my bank account to see that two transactions for $600 posted and I was now -$42, only one of them was approved. I went to the store and after dealing with ** associates, I called for the store manager. During this waiting period, I overheard a couple associates together and one of them said I was lying and just trying to get $600 from them. Finally, the store manager showed up. I explained the situation and showed them my bank statements and they said that I was only charged once and that I had already been credited for one mistake transaction but they have no record of the second transaction and refuse to hold up their "#1 in customer service" ideals and told me they wouldn't do anything about the mistake and that I had to dispute the bank. It's not my bank's fault, it's the stupidity of Wal-Mart for hiring incompetent people to run their business. I will not shop there again and I will encourage people to not shop there ever again.

The Vidalia Walmart store has been without the electric shopping carts for the handicap for over four months. My discussion with their management indicates that "they are on order". The lack of the shopping carts, as well as management's excuse, is totally lacking and devoid of any management concern. I did enjoy shopping at Walmart but can no longer patronize the store at 3109 E. 1st, Vidalia, GA. 30474, because of the lack of my mobility.

Three months ago, a "manager" took my name and phone number and said he would contact me when the matter was resolved. The call has not been received and until such time. I do my weekly shopping at BI-LO, where they have ample carts and they are workable. Thanks so much if you bothered reading this far. I am certainly looking forward to a resolution to this problem and my return to Walmart shopping. Note that after reading further down, I do not need an attorney's contact, but I would like some sort of acknowledgment of receipt of this complaint.

The lines were very long with only 3-4 lanes open. The CM was talking to 3 other cashiers. When I asked her if she would open more lanes, she said sorry, kept talking and laughing with the other cashiers.

This has happened on the last two occasions. I was at East Norriton location. I got in line with three people ahead of me in express. Twenty minutes later, I finally got waited on. In the meantime, a manager comes over and opens another line and takes everyone from the back of my line. He should have cleared up the cashier's problem first. The last time, express again, a lady with a full cart, over flowing, with two people ahead and 18 minutes to get waited on. Cashier should have sent her to another line. It also took five minutes for her to pay because she had welfare checks and the cashier had trouble with them. I am driving the extra 10 minutes to Target! I never had a problem there.

My daughter, who worked at Walmart years ago, has a serious eating disorder and is on disability. At that time, she was bravely trying to work, becoming more weak and thin. Long story short, she tried to take a basket of groceries out the door. A year or two later, she went in another nearby Walmart where she then lived and tried to take food again. Both times, my daughter was starved and was waiting for insurance companies and travel to go to eating disorder facilities (there are none in my state and there were very few counselors who can help). Long story short, she has gone to counseling for years. She and her therapist wrote letters to Walmart and Hastings, where she had stolen. Hastings understood my daughter has a problem and decided to give her another chance. Walmart, on the other hand, has coldly told her no, they will not lift the no trespass order. Since then, my daughter has slipped into depression and her condition is very serious.

I wrote Walmart and tried to tell them about eating disorders and that my daughter is a very good person with a very bad illness. I am very disappointed that Walmart would react that way. Can't they see that she wasn't even in her right mind when she did those things? What part of sick do they not understand? She has done her part and worked hard, even when there are no ED facilities here. Her therapist believed she was ready to deal with shopping again. Even criminals do their time and then are out of jail to live freely again. Walmart has labeled my daughter a bad person and has done irreparable harm to her recovery. If she dies, I hope their management can live with it.

The electric carts were not charged up. My mother tried to use these carts 4 times on 4/3/12. She ended up having to walk through the store, causing her much pain and problems.

I didn't know that all Wal-Marts are not equal! Today, April 2nd, I went into your Wal-Mart store on Gresham Rd. in Decatur, GA to make some purchases. While I was there, I spotted some patio cushions on sale for $21 each. I needed 4 cushions but they only had 3. I waited patiently for the sales person (the only person working in the area around noon time) to check and he said the Memorial store had nine cushions and suggested I go there. I drove to the Memorial store to purchase the cushions and was stunned to learn they refused to sell me the cushions for the same price as their Gresham store. I was told by the assistant manager named **, who told me to be sure to spell has name correctly, that he couldn't sell me the cushions for the same price as the Gresham store because their cushions wasn't on sale at this store. He refused to honor the sale price that the other store had and said the prices can vary on merchandise at each store based on its location.

I said, "Does this mean all Wal-Mart stores are not the same? How am I to know (as a consumer) that when I go to one store that I can be paying more in one store than another. I thought all Wal-Marts were the same." Guess I am wrong. He proceeded to suggest I was begging him to reduce the price. At that time, I threw my hand up and walked away. Because I have learned something new about Wal-Mart stores, I feel compelled to pass this information along to my friends and family and will consider whether I need to make purchases from them in the future. The assistant manager was sarcastic and unprofessional and I am old enough to be his mother. Sometimes we need to put people in positions who can think outside the box. I was not only buying cushions but also in the process of buying a $400 patio set. It was the loss of $40, worth the risk of losing $500. It doesn't seem business savvy to me.

I entered the store late afternoon on Sunday, April 1st. The greeter looked at me with a frown and offered no greeting. I asked a young woman employee if she could direct me to flashlight batteries and she pointed to the front of the store and said she thought they might be in the front of the store. I asked if she could direct me to flashlights and she said they were somewhere in the back of the store, but really didn't know. She then walked away saying nothing else. I checked out using my debit card and the card swiping instrument printed instructions were in Spanish only. I had to ask the checker for translation and she didn't appear too happy about having to explain. On the way out of the store, I remembered that I had to buy some gas. I stopped at the service center to buy a $25 gas card. The only comment the young woman attendant said was $25. She processed the request, handed me the card and said nothing else. All employees at this store appear to be consistently angry, bored and unavailable. Something is wrong there. I'm not going in that store anymore and will return to the other San Angelo store where employees are consistently more courteous and helpful.

On 3/31/12 I took my 18 yr old grandson to Super Wal-Mart in Plano Texas at 1200 E Springcreek, to buy a shotgun for skeet shooting, for his graduation from high school. We arrived at approximately 4pm and went to the sporting goods. The clerk's name was **, an older man. When my grandson told the clerk what he wanted, he immediately became rude and had an attitude. When learning my grandson was 18 years old, he began to grill him. To make a long story short, after 45 minutes of this clerk's hateful attitude, he refused to sell him a gun.

May I add that T, my grandson, is an honor student and has never been in any trouble. I own a gun license and watched him fill out the answers required on a computer and know for a fact they were correct. After all of this, he informed us he was not going to sell him the shotgun. When T politely asked why he stated that, he was not going to tell him. We went next door to Academy Sporting Goods store and purchased the same shot gun in about 20 minutes, by the way for less money. You people need to know the 2nd amendment was violated yesterday. This clerk committed a crime and I will be contacting whoever necessary to try to get him reprimanded.

You have this incident on camera. Review it. It is not up to an old worn out Wal-Mart clerk to decide who can and cannot purchase a gun. I want Wal-Mart to know I will not let this drop until this man is discharged. I live in Oklahoma and my grandson is a resident of Texas. I am going to keep in touch and want this dealt with. At Academy Sporting Goods another customer stated he had heard a lot of complaints about Wal-Mart and how they treat gun-buying customers.

On 3/31/2012 at 7:52pm I went to our one and only Walmart at 2425 Memorial Dr, Waycross, GA to return some goods. I had the receipt for some of it but did not for the Leapster Explorer and 2 games. There were two customer service reps at the desk when I walked in. The first rep I dealt with returned the items that I had a receipt for and told me she would have to make a call because of the value of the Leapster items. Not a problem. After waiting 15 minutes, a call came in and the second representative answered the phone. She quickly got off and said to my husband and I, "We can't take it back." I said to her, "Okay, why?"

She huffed and puffed, rolled her eyes and got back on the phone and said "They want to know why." She proceeded to say, "Because you don't have a receipt." So my husband asked if it was possible to look up the transaction using the credit card I used to purchase the items in question (we know of several stores that can and do this). She didn't bother to ask ** (the manager) our question but proceeded to tell us very angrily at this point, "We can't do anything for you, unless you know the exact date, time, register and check." I told her that I did not think she understood what I was asking and again repeated the question. She interrupted and said the same thing all over again, "You need to know the date, time, register and cashier."

At this point she was still on the phone with the manager and asked her, "Can you come talk to these people?" She walked across the room to the other customer service rep (who was helping other customers) and said to her, "I should have let you deal with that." I looked over at her at the same time she looked at me and said, "What?!" I told her that she had customers present and that type of behavior was not necessary. She said, "I just said that I should have let her deal with you." I told her that I knew what she had said and again, that it was not necessary. She rolled her eyes at me and quickly gathered some items in a cart and disappeared.

My husband and I waited another 10 minutes for the manager, **, to arrive with the assistant manager, **. I told the manager that I did not think ** understood what I was asking and told her about the attitude she had. Though ** was ultimately helpful, she did blow me off with my issue pertaining to ** as quickly as she could. Not even so much as an "I'll talk to her". Anyway, I was informed that if I could pinpoint the purchase to the day of purchase, that the CO would likely be able to track my transaction. ** took my information including my phone number to give to the CO. As of yet, I have not heard anything. We shall see.

This is not the first time I have had problems with customer service at this Walmart. There are a few really sweet employees that do work there, but primarily, they are out of control and treat the customers who provide them with their jobs like dirt! There's a reason Walmart is losing business and reporting losses in their earnings!

I frequent a Walmart in Livingston, TX and it never fails that they have about 12 managers walking around with clipboards and a full store. I'm not sure about the total number of registers but there is always about 75% that is empty. My question is, if they are for busy times, how busy does it need to get? It already is a journey just getting in and the parking lines are very long.

So this morning, I decided to use a self-checkout kiosk, which is not a problem as I am educated. At any rate, for every third item, the voice says, "Please put your item in the bagging area." I already did this but to continue, you have to push "No" on the screen. So when it gets to the third item, it requests for a manager's help. So why don't they either fix the problem with the scale-bagging area or open and employ some more registers? What is the purpose of the registers sitting idle, especially when you can't walk for all of the displayed items in the way? It's just unused store space. Hey Walmart, wake up.

Absolute worst customer service I could imagine. I tried to order 8 items and use the "Free to Store" shipping method offered at checkout. Once I got to checkout, Walmart indicated those items don't ship to store but will ship to your home for a $140 shipping fee. I called customer service, waited for thirty minutes after incompetent Ebony said she could put me off to a supervisor (not intentionally just the way it was done). Jessica (supervisor) went to the account and claimed that items in my cart were not available for shipping to store.

I said this is only indicated at checkout (not before) upon which then I was informed that these items can only be shipped to my home, which I believe is false advertising to offer the option of shipping to store and then mysteriously take it away whilst I check out. I say mysteriously because both "customer service reps" are unable to tell me why the items are available to be shipped to my home for a $140 charge but not for free to their store which is less than 50 miles from my home. I asked if I lived outside the 50-mile range, would I be able to use the ship to store option. Jessica said it doesn't matter where you live in your state, that those items don't ship to store but can ship to your home, which begged the question why. She stated she doesn't know why the items are only able to be shipped to home but not the store, possible issue with distribution center.

Jessica said she only needed to inform me of what they could do and not do in regards to order but not the reason why (customer service person should never say they don't know why a certain issue with product or service is the way it is, ever). I stated that the reason you ship to home but not to store is due to the possibility that items would be at the store and perhaps not be picked up. She said I was looking at the issue the wrong way. I was absolutely livid at this point. I again restated the issue that I was offered the option and then store pick up shipment was removed right at checkout. Items could be added to cart with option of store pick up with my zip code already added and then it vanished at check out.

This is false advertising and a total bait and switch of options and service. The fact you can ship to my home and not to your own store is total BS and furthermore, your customer service reps couldn't adequately explain why. A nonsense excuse of "distribution centers don't ship those items to Hilo store but they can be shipped to your home". I ask then, why offer free shipment to store pick-up while it's in the cart, but not when I pay for the items?

Forcefully Jessica stated what has already been said and I the paying customer just won't let that happen. So I forcefully restated the fraud and she hung up on me. Is that customer service? I don't think so. Walmart has lost my business for good. It is $260.00 plus the future spending I had planned to do at your store for the items that are available in Hilo. Target is right across the street from your store here and they at least don't hang up on you when you want an explanation.

I went into Wal-Mart this morning to buy shoes. As I was passing by men's wear, I noticed sweatshirts on sale. The rack that they were all folded nicely on had a price on it of clearance $5. Cool, that's a good deal. Yeah, right. I grab me a couple. Well, when I went to pay for them, the clerk calls over a manager. Then she tells me that she will not sell them to me for $5 a piece. She said they must be marked wrong. So, anyways, she started acting like I stuck the $5 clearance price on the rack. I said, "Look, lady, half have stickers for $5, some for $7, some for $10 and some even had stickers for $10, $7, and $5 on some of the sweatshirts." It's like they could not make up their mind what to sell them for.

So, needless to say, the manager would not sell them to me for $5 and basically accused me of putting the clearance price on them. I told her, "Look at your ** camera—I never touched nothing." There was a Walls work overalls that was marked down and on a clearance rack. I thought that was strange. So I looked around and there was none anywhere else at all. This was the only Walls overalls there. Ok, that must be why they are on clearance. So, anyway, them along with sweat shirts I was refused the price on the clearance rack that was listed for. I was accused of moving items and changing prices. I told them to look at their cameras and see I did not touch anything. I would like satisfaction. I would like and want satisfaction.

I came in and bought 2 new tires for the front of my truck. I had to sign a release form to put them on the front, but whatever. After I got home, I looked at all the hoopla to see if there was an extra charge I wasn't informed of and found this: "Customer requested lifetime tire balancing for $6.50 per tire." Needless to say, I'm not happy because I never answered that or I wasn't even asked and I don't want or need that nonsense. They adjusted my tire pressure on my rear two tires when I had them set where they run the best for my half-ton truck, which is also not their decision. It's my truck ask, first of all. Get some people that have a sense of urgency to work for you. I'm the assistant manager of my company and would replace people that don't want to work for the guest.

I have a 2-year old son and he was getting very unhappy. I know for a fact that in the time it took, I could have and would have done all 4 tires mounted and balanced, cleaned the rims, and replaced the stems. Take a little pride in quality service. I probably won't be back for anything in your service center. There is certainly no "express" in Wal-Mart Tire & Lube Express. This could have all been avoided by asking and informing guest of decisions made that affect our pocketbooks. I am aware of the whole get-them-to-shop stuff to buy more, but that's not for everyone. We shop there when we need other things. When we need a tire to get other things done, a little promptness would be appreciated. Sorry for the lengthy description, but I feel strongly about customer service.

I am an employee at the Jackson Hewitt at the Walmart 841 East Gannon Avenue in Zebulon, NC. I witnessed a customer and cashier dispute at this Walmart. I really don't know why the dispute began, but this is not my complaint. My complaint is that there were a few cashiers who worked the morning of 3/28/2012 who found the situation very funny. ** also thought it was funny that when the customer appeared to leave, she made an obscene and derogatory gesture about the irate customer because he had appeared to be homosexual. I told the other manager that seems to be above her with the fake eye and he looked at me as if he didn't care even though he said he would keep an eye on it! How? When the customer has left. Before I told him, I did see the customer still standing there but he did not witness the team leader's action.

I took this very personal because I was treated the same way by another cashier at another Walmart, and the same thing happened. The cashiers laughed and the manager did nothing. I was disappointed by the actions of the workers and the team leader, who should know better not to increase in other possibilities of stress. Because there was an older lady who looked fearful because it took awhile for the head managers to come help diffuse the situation, she had to walk right by the cashier and the angry customer. As ** walked by the first time, I asked her "should I be fearful and leave for a while?". She said nothing but kept walking, I am not sure if she heard me or not. I am just glad the angry customer who appeared to be a homosexual did not witness her gesture because I think it would have been more trouble and yelling, possibly hitting, after that because she attacked his sexuality. What if I was his relative or a mystery shopper? If you guys decide to have a meeting on this, I will be more than happy to attend to show exactly what she did!

On or about Jan 16-19, Wal-Mart store cashed our stolen Tax Return check in the amount of $5,994.00 at Wal-Mart store number #494 in Newnan, Georgia, which is over 50 miles from our home. The check was made out to Gary and Patricia **. However, Wal-Mart cashed the check with only one signature, Gary **, which was obviously fraudulent.

I cannot understand how someone would cash a check without an ID and only one signature when the check was clearly made out to both parties. This has been reported to the police in John's Creek, Georgia, who are escalating with the IRS task force. Meanwhile, we are without our return and believe that someone within store #494 was involved. This is a federal offense and hold Wal-Mart responsible for their practices on cashing IRS checks that are fraudulently endorsed. Even if fake ID was used, the check was not endorsed by both parties and should have never been accepted.

We have contacted our bank and they were able to track down where the check was cashed. They have provided written affidavit stating that this is not the signature of Gary **. We would like immediate restitution of the full amount of the fraudulent check cashed as well as a full investigation into the matter.

I bought a laptop computer and it didn't have Windows like it was supposed to have on it. Wal-Mart has been very rude and the managers lie.

Every time I go into the Wal-Mart on 12100 Lem Turner Rd, Jacksonville, FL 32218, I have a bad shopping experience. It never fails!

I called today (3-26-20012) to find out if I could return a phone that I bought 2 weeks ago. The first person to answer the phone was talking about their "baby daddy" and finished their conversation for about 20 seconds with whomever and then decided to say "Wal-Mart, how can I direct your call" but with a rude tone. After I told her where I'd like my call directed, she continued her conversation with the other person for awhile then redirected my call to what sounded like the same person. As I am trying to explain what is going on, she interrupts me (with a rude tone) and tells me "I can't do anything without a receipt ma'am." So I try to continue to explain my problem to her and she smacks her lips, sighs like I'm annoying her and said "Look, you just got to come up in here." So I asked to speak to a manager, at which time she hung up on me.

So I call back. The same lady answers and she sighs and I'm assuming she "acts" like she's going to get the manager for me and hangs up again. It happens 2 more times. I shop at Wal-Mart and spend most of my money there. It would be nice to be treated with some respect and not flat out rude. I have decided that I would much rather use a little extra gas and spend my money at Target. Like I said, this isn't the only time a person to treat me like I am an inconvenience to them, but it was the icing on the cake to make me never return to Wal-Mart again.

I was in the WalMart in Carthage, Texas on March 25th, checking out at approximately 1:15 pm. The cashier's name was Crissy, she was working register 12. First, the cashier was not at her station, we waited for her return, a very short time, she came back chewing gum and did not bother to speak. We asked her how she was and she said fine - nothing more. We had a large quantity of groceries and she continued to chew her gum and looked as though we really annoyed her.

When the last item was rang up, my daughter asked her if that was the total since she did not bother to say. She responded "yes" as though we were stupid. She muttered back the change and continued chomping on her gum. I have shopped WalMart many years, and I may continue to shop at some other WalMart occasionally but I will not shop the WalMart in Carthage, Texas. We were very excited to have a new store in Carthage but not so much any more.

I went to the Wal-Mart in Winkler, Manitoba, Canada to get some Skylanders character packs. They were out and I asked if they could hold some for me when they got some in and they said yes, that they just needed to write my name in the book. I waited for a month and a half before they came in and then my sister got a call while I was at work on March 21, 2012, saying that they were in. I went to pick them up and one of the employees said that they were out. I asked if I could get the ones they said that they would hold for me and then they said that they do not hold items. My complaint is that they should not have led me on that they hold items and then they say that they don't, after I waited for over a month.

I love going to Wal-Mart. They have good prices and they have everything. The one thing that had me disappointed yesterday, 3/21/12, was that I wanted to make some photo copies and I didn't know how to use the machine. I wanted to make a picture 8 by 10 and I asked a Mexican lady that works at the photo center if I can make a photo 8 by 10. She said yes, but in a manner that was not acceptable. She was making faces like she didn't want to be there or she didn't just want to help no one. That was the worst costumer service I ever had. She told me if I don't like the results, then go to another store, basically kicking me out of the store. So I had to go to Walgreens instead. I have been in retail for 6 years and still in progress and I always have a positive attitude and the best customer service. I leave the problems at home. I'm sorry for this complaint, but I really did feel sad how I got treated by that lady. She's the only one that has no customer service skills. She speaks for her self, but all the other employees were excellent!

I went back to the store on March15 with the receipt to see if an item was left at the register. The associate that I asked for help was rude, arrogant, and said there was nothing she could do for me. I took my receipt to security. I came back and said they looked at the tape and saw all items were put in bags and watched me leave the store and put the bags in my car. All I wanted her to do was to check and see if they had been turned in. After spending $172.00, I wasn't trying to get something for nothing. She flipped her hair and head around and chalked off. I was stunned. The nice associate at the return department register asked if she could do anything to help. I thanked her and said I'll take care of it.

It was a Wednesday afternoon, at 3:10. I went to the jewelry section to ask if they can pierce my 6 month old baby's ears, but I was told that the lady who pierces ears was on her break, and she would be back in 15 minutes. I waited patiently, and walked around Wal-Mart. After 15 minutes, I walked to the jewelry section again, and the lady ask me if I needed help, and I responded back saying yes I came to get my baby's ears pierced, and she said she's already closing and is about to go home. I told her we were here already, and had been told she was taking a break. She rudely replied that she is leaving already. In that moment, a friend told her that we were informed that the jewelry department closes at 4:00, and there were 20 minutes remaining.

My friend asked her in a polite way, since it will only take a few minutes, and she said "I don't want to take, and wouldn't take just a few minutes on a baby" very rudely! I left very angry and upset with the way the jewelry lady had treated me. I believe that when a customer has a complaint, the staff deal with it in a polite manner, not the way I was treated. I know now never to return to Wal-Mart again, if I know how I am going to get treated. The lady who is in charge of piercing was very unprofessional, and not friendly. Wal-Mart should have friendly staff members. The Wal-Mart where I experienced a bad afternoon was the one on Santa Fe springs on Telegraph and Carmenita.

Wal-Mart employees refused to carry a heavy ladder for me. I am a 49 year old handicapped male that has rheumatoid arthritis. My disease is very advanced. I get my meds for this condition at Wal-Mart. I went in to get a 24 feet ladder, so that a friend could do some work for me, that I am not able to do to my home. I knew, or thought I knew, that an employee there at the store would carry it to the register for me to pay, and then out to my truck. Well first of all, I could not find someone around for 15 minutes. I finally got someone paged overhead to come help me. Finally, a young black guy showed up and when I asked him to carry the ladder up front for me, he gave an angry tone to me and said that I should have walked 2 or 3 aisles over, and got someone else to help me, instead of having him paged.

He just stood there and refused to do it for me. Once I insisted, he left to go get someone else. Then, he showed back up with another younger black guy, and they both stood there talking about what I wanted them to do, and acted like I was lazy or being unreasonable for asking them to do it. After they asked me why I couldn't carry it up front, I got angry and just unchained it, and got it to the floor and then picked it up and carried it up front. They just grinned at each other, and walked off. It hurt me so bad to carry that ladder up there that I had to sit in my truck for 15 minutes just to be able to drive home.

It's been 5 days now, and I am still in horrible pain from the incident. This disease is a horrible thing to have, especially someone at my age. You have no energy, and joints and bones cripple every day. After paying for the ladder, I got a manager to get someone to carry it out for me. I told them what happened, and they said they would straighten his attitude out. I am not sure that caused me any damage, but I do know it should never have happened, and that I have been in miserable pain since then. I am the type of guy that would have tipped him after he got it on my truck.

I purchased a barbecue. I paid for it. I always throw my receipt in my purse thinking I might need it in case of a return. I went to walk out of the store. An employee at the door said I will need to see your receipt for that barbecue. I rummaged through my purse and couldn't find it. I said if she can't you go to register 13. I am sure she will be able to tell her I paid for this barbecue. She said she could not leave the door. I said then what do you want me to do. She said she can't let me through the door without a receipt. I went over to the cashier myself and she happened to forget to give me my receipt. She had it on her cash register and handed it to me.

I know that your prices are good, but they could be even better if you did not pay someone to stand by the doors making people feel like a criminal. I was very embarrassed, angry, and felt very at a loss of what to do. I knew I paid for the barbecue as I was very upset that I couldn't find a male employee in the area of the barbecues to help me lift it in my buggy. I fought with it and got it in myself. I left concluding that you do not pay employees to be in the areas that they are needed—to help women pick up larger items—but you pay someone to stand by the door and watch for people to walk out the door with items and no receipt. I bet this happens numerous times, as nobody expects that in Walmart. Costco perhaps, because that it is their policy. If this is your policy, then the cashier should do what most stores do and put a paid sticker on a larger item. Make sure you know that they are going to ask for your receipt when you are leaving so that you have it ready or the best solution ever: post it at the cash registers where it is clear and visible.

Same thing over and over at your 4975 Transit Road Lancaster, NY Walmart. Shelves of many of the same items bare every week or they face the shelf with other products to fill the hole and it never gets ordered. Even if it is automated ship for a certain number every week and you see that you're out of it all the time, I am sure there is a way that could be overridden and a number manually put in. There are never enough registers open, this also happened during the holidays. I've seen two customers be hassled by greeters on the way out, which was uncalled for. The store is very poorly ran and even though it is less than 10 minutes from my home, many times I will travel to the store on Transit Road in Clarence. I have always had great customer service and the store is ran very well.

I have never been to a Walmart like the one here in Franklin, VA. The shelves were never stocked and I have been in the store all times of the day, so that don't matter. You have only one register open with 30 people ready to check out. I travel all over the United States and I shop at Walmart all the time, but this has to be the worst Walmart I have ever been in. I never complained about bad business, but I am telling you, this store is bad and can't even get a shopping cart inside the store. If you do, half the wheel is gone. And I forgot about the kids running around with their pants down below their butt. I'm just glad I didn't have my wife and kids here. I have never wrote a complaint before, but this is the worst store I have ever been in.

I was buying off of a clearance rack. They charged me full price. When I said something about it, she was very rude. He told me I did not have to shop there. All the help there has rude problems even the management. Take a survey in Hamilton, AL and you will find out.

Dead fish were everywhere; others were swimming around in their own feces. The pet department of this store (Plymouth, NH) is both inhumane and the employees are completely unqualified to be working there. I will no longer shop there. I encourage friends to do the same. Wal-Mart needs to be put out of business. They have no business shipping fish to their store from distances only to allow them to endure disgusting, sickening conditions and ultimately to die. The water is dirty, the store is a disgrace and when brought to a manager's attention, no one would rectify the problem. There were only lies for explanations and ridiculous excuses. Lies, lies, lies. I hope that all intelligent people stop shopping at Wal-Mart.

I went to Wal-Mart to buy a rug shampooer, only the display was on the shelf. The sales person called the department manager, the manager came over and said that they were out of stock and would be in on a Wednesday. So, he then called another Wal-Mart from his head phone and said that they have five in stock. I didn't want to drive that far, so I waited to the following week, went back and none were there. So, I drove the extra 15 miles, only to find out that this shampooer has been discontinued. My problem is that he knew this and lied to me. Why did he lie to me? If they were discontinued, I would have bought something else and yes, I am mad and I will get my shampooer at another store.

I have been a loyal Wal-Mart shopper but today I had the most terrible customer service I have ever had. First, you have no associate helping in the paint dept. No big deal. I go over to electronics and have someone call for help and they did 20 minutes later. As a manager and another associate finally walked up, they didn't come and help me. They have a conversation about another associate not doing their job. I then asked if one of them could open the glass case and if they could finish their conversation after. Well, the associate opening the case had an attitude and he opened the wrong case, huffed at me and said, "What Not that case?" and then got mad at me because I told him it was the wrong case he opened.

When I confronted the manager about how poor the service was, he told me to call the hot line. He didn't even apologize for his associate's actions. The whole vibe in this store was poor. Store was dirty, unorganized, miserable associates, not enough check stands opened and items out of stock. I do not think I will be back to this location. We just had a WINCO open in the area and they have the service, product, pricing and clean store. The Wal-Mart store address is at 1807 West Craig rd. North Las Vegas NV 89032. The manager's name is **.

I purchased a Net 10 phone card. My receipt stated I would receive my pin within hours. 24 hours I contacted walmart.com customer service. They informed there was a hold with my credit card, waiting for verification. I called my bank and they advised walmart.com has already charged my card. I called walmart.com customer service to relay this information, wow what a mistake! No one in the customer service department could help me. They just kept repeating to me as if they were reading from a script. The supervisor was even worse! She over talked me insisted there was nothing she could do, could not put me in contact with anyone who could, "That department does not take incoming calls."

I made 2 calls to my bank (who by the way has no idea what Wal-Mart is talking about because the charge was already processed), 3 calls to Wal-Mart customer service and I'm still waiting. You would think that a company as large as Wal-Mart would have more trained, polite employees to deal with issues. You know, I don't even know why I'm wasting my time with this. It's clear Wal-Mart does not care about their customers!

I am very angry about how managers and employees at Wal-Mart in Newport, Tennessee treat their customers. I am a Hot Wheels collector and my kids also love to get different kinds of Hot Wheels off of the shelves when we go there. The managers and the employees who stock the shelves go through the boxes of Hot Wheels while they are still on the clock and get certain Hot Wheels out of the boxes, lay them up somewhere for themselves or put them up so they can call another person to come and get them and make a little bit of money to that. The reason I know this is because I have seen employees go up to customers with the Hot Wheels in their hands and give them to the customers and take money from them and then the customer goes to the front of the store and pays for the Hot Wheel. I have seen this with my own eyes.

Also, another thing they do is there is a man who works back in the TLE department and the stoker's put them up for him to come and get. To me that is not right; it should be first come first serve. There are a lot of people I have met in the toy department who are also buying Hot Wheels who say the same thing about the managers and the employees who work at Wal-Mart. And if I can recall myself being right about this, Sam Walton always said the customer is always right. Thank you so much for taking the time to hear me out.

The Wal-Mart I go to is in New Hartford, NY. I am so tired of certain items not being restocked on the shelves! For one thing, poli-grip has not been restocked for five months! A sinus spray I like not stocked for 2 weeks now and other items! Your prices may be good but I have been paying a little higher for items I want at Price Chopper! I just got tired of looking for things that are never there anymore!

My wife and I shopped at the Wal-Mart on Wendover Avenue in Greensboro, NC today. It was one the worst shopping experiences. There were probably 25-30 check out registers and maybe 3 were open. Lines were terrible and the cashiers were as slow as I've ever seen them. Ours apologized to a customer with food stamps that it was taking so long to check her out, but when we got up there—nothing. The lady getting her "free food" was catered to. People like my wife and who were paying for ours never even got as much as a thank you. I'm sorry to tell you, but that store is a joke and we'll never set foot in it again. We'll go to Food Lion, Lowe's or Harris Teeter before going there again.

At about 3:30 am on March 14, I left work and stopped at Wal-Mart to make a purchase as I frequently do. I made my selections and proceeded to the checkout, where I encountered the customer in front of me complaining to the cashier. She asked for the manager's name and left. The cashier scanned my purchases. I was about to swipe my credit card when she put her hand out and expected me to hand my card to her? She stated that I was required to identify myself to make a purchase with my credit card. I asked to see the manager and after about 5 minutes, a disheveled looking woman came to the register and said she was the manager. She insisted that this cashier needs to ask for my ID with my home address on it as a Wal-Mart policy. I disagreed, not wanting any of the employees to know my home address for any reason. I left the store without my purchases, very disappointed of the time wasted in your store. If this is Wal-Mart's new policy as explained by your night manager, then I must tell you it is a poor decision. This will influence my future purchases.

This evening, I visited Walmart in Chamblee, GA (store #3621) and a cashier was so rude to us. When we were ready to check out, I had counted the amount of items we had in the cart. We had 16 items so we went to the 20 items or less register. More people had gotten in line behind us. Right before we got up to the register, the cashier yells to us that we had too many items and we would have to go to another line. I nicely said, "We have 16 items" and she yelled at us and said "You have far more items than that," and refused to check us out. All we had were some groceries. So we had to back out of the lane asking people to excuse us and went to another line. It was so embarrassing! We complained to a customer service manager and showed him the receipt that we had 16 items and how we were treated by this cashier. He said he would say something to her but he did not act like he was concerned about it and he walked away from us.

Also in this same store a couple of weeks ago, we wanted to buy some jewelry and we went to jewelry dept. We were the only customers at the counter and needed some help. The clerk was busy talking with another employee about personal matters. She knew we were there but did not want to end her conversation with the other employee. We even said, "Can we get some help please?" But she did not want to leave her friend. We waited 21 minutes and finally gave up and walked away. The bad thing about it was she watched us walk away and did not even try to get our business. We went elsewhere to purchase jewelry. We shop at this Wal-Mart all the time and spent a lot of money there but if we are going to be treated like that, it might be time to find another establishment to shop at.

I do appreciate Wal-Mart at 2900 South Rutherford Blvd. But several times lately, the photo machines have not been working and when working are poor quality. Just again yesterday only, one machine was working and it does not scan. They did have the higher price machine available which I did not use. How trained are the people working that department? Are they keeping the the developing system clean? Surely Wal-Mart could afford better equipment. I have a sister-in-law in South Texas and she has the same problem. Thank you for listening.

I bought two printers (Lexmark x4270 and Lexmark x3430) and Wal-Mart doesn't sell any ink for these printers. They sold x3430 just to made money off their customer at Christmas time. This printer is a piece of **. I am out of $45.00 on that printer.

This is the 3rd time I have filed a complaint regarding a Wal-Mart employee, and the 2nd on this same clerk. Before, I never received any feedback on my complaint. Someone called when I was not home, and never heard from them again! I am 64 years old, mild-mannered, and I have always treated people as I want to be treated! Being a receptionist/PBX operator for a major SE US contractor for 11 years, it infuriates me to see someone act ugly to anyone. Therefore, for me to have a problem with the same clerk twice, I feel there is a problem with her, not me! I had a 20 lb. Special Kitty bag in my cart, so I asked ** to scan it before she started scanning my other products. I noted that the code was hard to find, at the very bottom. She ignored me and started scanning my other items. I had laid the bag down on its side to make it easier for her to scan and moved my cart around where she could reach it. Since I was going to have to put items close to this cat food bag, I lifted it, and again asked her to scan it.

Her hateful reply is, "I'll do that later, I heard you the first time. I am not going to walk way over there, when I have all these items on the counter!" Stunned, I let her finish her scanning, and then she walked over to scan my cat food. I just let her look and she said, "Well, where is it?" I jerked the sack up, told her, "It's at the bottom!" in a tone to let her know I was not happy. I fail to see why this clerk made a hateful remark to me, when she eventually had to walk over and scan it anyway! Most check out personnel are happy to scan your heavy items like animal food, bottled water, etc., when asked, and I feel they prefer to do it before they begin scanning your other purchases.

I really feel the Dyersburg Wal-Mart has had bad customer habits for too long a time. I knew the former manager had major health problems due to his cancer, and I always hoped the new manager would come in and make the much needed changes. You need to send secret shoppers to the Dyersburg, TN store, and just see what everyone here sees and talks about. If you ever get a competitor in the Dyersburg area, you will be in serious trouble because of the long check out wait, and the unfriendly employees.

I was shopping for some steel toed boots for myself as well as my 4 other employees. So I asked one of their employees for the manager from the shoe department. After at least 20 minutes, he finally showed up. I told him the sizes I was looking for so he said he was going to look in the back room. Over 30 minutes later, I got fed up and walked towards the front of the store. And found him with his hands in his pockets talking to someone. So I confronted him asking him, "What happened to the boots I was looking for?" And he replied being smug saying, "Well look for them on your own," and continued to talk to the other employee.

My company uses hundreds of shoes and other products that we use to buy from their store. However, I, for one as well as any of my employees, feel extremely unhappy with this "manager's" attitude. Therefore, we will no longer be shopping at this store unless this situation is dealt with immediately!

On 12/13/11, we purchased a cell phone. After making 2 payments, our service was disconnected due to lack of payments. We had receipts for these payments. Our service was restored. We were called a month later and were warned that our service was going to be terminated for lack of payment.

After a long hassle by an employee, we were told that our receipts showed payment to T-Mobile, where it should be Home Mobile. By the way, these payments were made at our local Wal-Mart. Just today, we finally found a place that would take our payments. However, the employee there couldn't find our account at first but after looking in files, he did find our phone number "registered to another person", who owes them $240.00. This is almost beginning to be funny. Be that as it may we have spent a lot of money for nothing. Would you see if maybe this could be straightened out? It would be appreciated.

On March 12, 2012, I went into Wal-Mart store located at 6149 Old National Hwy, College Park, GA 30349, to replace or seek core reimbursement for a battery which I purchased from Wal-Mart. In attempting to obtain service, I ended up waiting for at least 45 minutes to one hour just a manager to come and reimburse me nine dollars! The cashier called for a manager more than three times, still no response. One of the managers in the department even went searching for a manager.

After almost an hour, one young lady showed up and said, "Sir we're sorry, now let's move along with the matter." She was so rude and "nice nasty". At this point, a Mr. ** showed up and I expressed my complaint to him and asked for a complimentary gift card from Wal-Mart since I had to wait for so long. Mr. ** immediately insisted that I had not waited long and basically called me a liar. I attempted to get Mr. ** to make the whole incident a positive customer service experience, but refused and treated me very unprofessionally. Mr. ** even stated that he was in the area and did not see me and that I couldn't have been in store #3401 for 45 minutes to an hour waiting for service. If he was in the area, why didn't he promptly respond to the cashier's call over the store announcement call for a manager in the tire/car center department of Wal-Mart?

Finally, I called and complained to Manager **, but could not get through to the said manager. An assistant talked with me and promised the manager would call me back. No response or courtesy follow up by the management at store #3401. I contend that Mr. ** and the management team therein is very unprofessional and insensitive to customer needs.

In addition, I do want to point out that I received excellent customer service interaction from employee ** in the mechanic department, also his manager on the floor was very helpful as well, despite the number of customers waiting in line for service. Therefore, the relief I seek is: customer service training for the parties involved and a complimentary gift card for my inconvenience. Kroger store has often given me customer gift cards for any inconvenience or default products.

I would prefer someone call the number provided. I purchased an engagement ring. First, it was to be re-sized and would take up to a week and a half. After that time, they said that the ring could not be re-sized. This was missed by 2 different workers. This was on 3/3/12. So then I picked out a more costly ring, in which all they had to do was order the ring in size 8 because all rings are size 7. Now on the 10th, they said it would take another week and a half to get it. Now common sense says it does not take twice the time to order a ring than to send one in, have it re-sized and sent back. When I asked where it was, they took a whole 5 minutes trying to cover their lie. They didn't order it till I came and asked. My fiance was devastated because the first ring was the one she really wanted. The two managers were rude to me. I will tell you now I was courteous, but I will not be lied to. Now I'll sit and wait again. It's not like I bought a quart of oil. Your prompt attention to this is appreciated.

Last week, I bought two glass spaghetti sauces from my local Walmart at 3027 Wade Hampton Blvd in Taylors. The cashier placed them both in one plastic bag so when I got home and got ready to take the bag out, it broke and one glass jar broke on my driveway. On 3/11/12, around 1900 hours, I was checking out with 35 items. There were about 4 to 5 regular lanes open with 4 to 5 in each lane (blocking some of the lanes in front for people to past by). One of the 20 or less lanes opened up. So I went over to that lane. A few moments went by and several started getting in that line. When I was next to checkout, the cashier asked me to leave her lane, embarrassing me! This store has a constant problem of having undermanned checkout lanes so that customers have to wait 15 to 20 minutes to check out. I think it is probably best that I take my business elsewhere.

I used to work at Walmart and we had four carts on each side and about the same of wheelchairs. I just had a total knee and the first time I was able to get out, my sister-in-law asked where I would like to go. I told her to take me out to Walmart and so we went to Walmart. When we arrived, they did not have one motorized cart. I was told that they only had three for the whole store and they will not get anymore. What are people to do that need them? I am sure your store makes enough money to supply these Walmart stores with motorized carts. Use some money and get some carts.

I was leaving Wal-Mart, beginning to back up when I saw an employee gather carts behind me with the motorized cart stacker. He saw that I was leaving and then parked his buggy behind my car and left it. I began backing up and hit it. It is car level; I couldn't see it. My complaint is he should have not parked it behind a car that had its reverse lights on. I now have red paint on the bumper of my car! I called and told management, and she said they would watch the video tape and get back with me. I am anxiously waiting!

This Friday morning, my husband went to the store in the Corsicana location at 5 am. He wanted 1 pack of cigarettes and bought several other items. Well, the girl rang up 3 packs of cigarettes, gave him the 3 packs, and put it all in bag. My husband came home. I said, "Why did you get three packs?" He said he asked for only 1 pack. So I was thinking on last Friday's trip to the store when 2 packs were asked for and 2 packs were rung up but only 1 pack was given to him for the price of 2 packs. I'm seeing there are weird issues going on at that store with the cigarette sales.

I called them at 5:23 am (When my husband was at the store, it shows on the receipt the time of 5:02 am.), as soon as I realized what they had done again. I asked to speak to a manager, and he was very nice about it all. I told him what happened last week when we got 1 pack of cigarettes but paid for 2 and that we had to run back to the store to get the other pack that was owed. Then I told him we wanted 1 pack of cigarettes and the same girl as last week rang up 3 packs and gave us 3 packs. We had other items and didn't notice the price issue till we got home. The manager was real nice. I also got flowers but were way past the viewing stage (dead and falling apart).

Then I also told him that last week when there was an issue, I ran right down to fix the problem but that this week, I couldn't run right back to fix yet another one of that girl's mistakes. I asked if it was OK to go back to the store tonight to return the extra cigarette items I did not ask for. He said, "Sure, no prob." and also said to bring in the items (flowers and unopened pack of cigarettes).

Well, I went in and I got money back for the dead flowers at purchase price, but they wouldn't give back taxes on it. I thought it was a law that you get taxes back on returned items. Well, they said they can't do it for cigarettes. I said that it wasn't my fault and that the girl messed up and gave me too many packs. I also said that I called the manager and that he said I could come in and have mistake corrected. Well, they would not say they're not allowed to by law, and I understand that. But they could give my money back and throw out the cigarettes. It was not my fault; the girl messed up again. It wasn't my fault. I couldn't run right in again to fix yet another cigarette issue.

The people at the front desk were very rude, and I felt like they thought I was lying. The cigarettes were only $2.12 a pack, so it was $4.24 total. I don't understand why I have to pay for that girl's careless mistakes. I should have been refunded the money and the girl should be retrained again.

I spend so much money in there every week and every month. I can't say I won't be going back there again, because I will have to. But I'll buy my groceries, gas, cigarettes, beauty products, and meds at other stores. I liked going there, because I got everything done at one location. But I'm going to try and spend at least 95% less there, even less when I can. A bummer for me, because I sure did like your clothes (lol). Anyways, I don't see how it can be at all right that I have to pay for someone's mistake. I just don't get it.

Well ever since Walmart has gotten rid of the people greeters, there have been more problems with finding an electric cart that is working. When you do find a parted cart, it's not working because it has not been plugged in from the person whom used it before. So when you need one, it doesn't work because the people greeters use to park them and make sure they were plug in and ready for the next person. But not any more since Walmart put the people greeters on the floor at Walmart. We need some kind of a way to make sure there's some one there to take care of this kind of thing. I have to use them when we go to the store because of my disability and I can't walk very far. I have run into this problem a lot. But I usually go and plug the one I use in on my own.

My husband is currently limping about on a cane and can hardly walk more than 20 feet without having to sit down. I dropped him off at the front door of the Walmart store #3828 on Tuesday, 3/7/12, and went to park the car. When I got into the store, he was sitting on one of the motorized shopping carts, but it would not go. He thought the battery was not charged up so he moved to the next one. It didn't work either. He tried to make sure it was plugged in and discovered that of the 3 prongs on the plug, only the ground one was still there. There was no door greeter, so I had to trot up to the customer service desk to find someone. They paged someone, but he never came. Meanwhile, a fellow customer told us that there was only one working cart out of the 6 sitting at the front entrance. My husband got on it and it ran, until he got halfway through the store and was stranded. Then I had to push my shopping cart ahead of me while pulling him through the store by hanging onto the motorized cart basket.

I finally aimed my shopping buggy at the back of his seat and pushed him on the "motorized" shopping cart using my buggy. He had to remain on the cart and press the lever to go forward or it wouldn't go anywhere at all. Shame on you for firing the door greeters, those folks kept the carts plugged in and instructed the customers on how to use them. They also reported the broken ones so they could be fixed. Penny-wise and pound foolish of you! While I am on my soapbox, why don't all of the Walmarts have the same foods? In Henders, they have Chappell Hill sausage. It's good and made 35 miles up the road. I can't get it in Longview. In Lindale, they have Tasty cakes, I can't get them anywhere else either.

If it is the store manager's job to order for his store, please shake his chair and wake him up. Lakeport (Longview) had plenty of Pillsbury biscuits, but Henderson might as well change their name to "Great Value" mart because they only have one Pillsbury product and very few Sargento products, but a ton of that nasty Great Value cheese and biscuits. Are you running a contest to see which store can sell the most Great Value? As far as the next field here about attorney contact, I just want you to wake up and climb down off your ivory tower there in Bentonville and see what your customers are seeing. As far as I am concerned, your management currently has the credibility of Mitt Romney - and that's not good.

It is difficult to get anyone to wait on you (like cutting fabric). I talked to this one woman and she said she does not cut fabric and walked away. I ran after her and asked her if she could find someone to cut it for me.

Next, we went to the pharmacy and they told us the prescription would be ready by Monday. This was Wednesday and they still do not have our prescription. Next, we got our groceries (less than 20 items) and there was only one lane open for the less than 20 items and it was a mile long. There were only 3 other lanes open and they were backed to the clothing racks. There were only 2 of the 'check yourself' open and they were back to the racks.

We waited in line for about 20 minutes to get our ten items checked out. When we did get to the cash register, the woman waiting on us was so nasty and wanted us to pack our own groceries. I really do not think they have anyone working there that is capable of doing anything.

Tonight, I went to our West Valley Wal-Mart in Yakima, Washington. I was looking to purchase some fiddler crabs for my little sister. I waited there for over an hour for service. I asked for help from two associates for assistance; both told me they will find someone in that department. Even after announcing over the intercom twice for someone to go to the fish tanks, no one showed! I'm a very patient person, but I was pissed. So I talked to someone who looked like they were in charge and the only response I got out of her were eye rolls and an I-don't-care attitude. While waiting, I observed several dead fish in the tanks and even a dead fish on the floor! I'm disguised!

I was totally skipped over while waiting in the pharmacy line to pick up my Rx at Wal-Mart Store # 0474 located in Edna, TX 1002 at N. Wells St. 77957. I had to get loud and yell just to get served properly after cashier took two other people before me when I was clearly there way before them. I feel they are all racist.

My 75 year old mother who has trouble getting around has complained to me and the store that the motorized carts are never charged. The other day, she went to the shop and it took over 5 hours because the carts kept going dead. She had to change 4 times, then someone moved her dead cart with her groceries (of course, no store employee admitted to it), so she had to re-shop.

I've heard other elderly people complain about this same thing. The assistant manager says it's because the customers don't plug them up when they finish with them. It should not be the customer's responsibility to make sure they get plugged up. How would you like being an elderly person and going through this or how would you feel if it was your elderly mother having to deal with this.

This is ridiculous! They never even apologized. I've asked to speak to the manager there, he is never there! They should designate someone to do that job, maybe one of those many people that stand around together talking and when you ask a question, they don't know because it's not their department! I'm furious! We will be taking our business elsewhere and I'll be telling everyone I know!

Store 0101 has lack of people greeters at the front entrances. My understanding is that they only have one at the door from about 10 am to 5 pm. They have a responsibility to take anyone who is after a product and don't know where it's located that the greeter has to take them to the location. This leaves no one at the door to respond to door alarms going off or people bringing returns back. The front has electric carts in the way plus other carts everywhere. It's basically a mess, plus a lack of security in checking out alarms or people walking out. Rolla has a good supply of people who will steal. The current procedure makes this much easier and I would guess that when you do inventory, it will be much greater than ever before of loss. If this is acceptable to Walmart, then I can live with it. This is just furnished for information only. It doesn't affect how or where I shop. I will continue to shop at Walmart.

I needed to buy cologne at Abbeville, LA Wal-Mart. After looking for a person to help for about 15minutes I found a lady that worked in this department. When I said I needed something out of the show case, she rolled her eyes and said I will be back. After another 15 minutes she returned and told me she didn't have the key; her CSM had the key and she couldn't find her. She then walked away. I left the store and purchased my cologne at Walgreens.

It's another horror story from a Wal-Mart in Naples, Florida. Without a doubt the help that Wal-Mart hires is overwhelmingly Hispanic. It is because of their work ethic that Wal-Marts suffer horrible customer service. Hispanics treat whites as second class citizens. They simply do as they are told and do not use any initiative to excel in their jobs. Hispanics bring in their cousins, friends, relatives to a point where it's one giant Hispanic click in any given store. If there is a white manager, you will never see them on the floor; they hide in the back. There needs to be a massive restructuring of every Wal-Mart store so that there's an even mix of whites and other nationalities. As long as Hispanic workers account for their work force, Wal-Mart will continue to lose business as it's one lousy place to shop.

I travel quite a bit so I get to several stores around the US. You have employees that do not meet what I think and what you should expect as professionals working in the stores. Examples: Checkers with bad teeth, body piercing on all parts of the face, young men with pants hanging half down their butt and oversized earrings. To me, it looks like you have gang members working for you. Point is, I do not think your stores are showing the professional attitude that they should. When I go to checkout, I don't expect to be greeted by someone who looks like some tribe in the jungle when you live in America. I have left the store on checkout when these sloppy people have been there to check me out. I left merchandise on the counter and walked out. I always thought Walmart was a professional business.

Poor Management and Poor Customer Service: I have a complaint about the Cockeysville, Maryland store. I was in there to purchase items at the deli. There was one person helping one person while three of us stood there. I could see three other employees behind the counter and behind a screen. Two others walked past behind the counter. No one stopped to help. While we stood, another employee came on duty and actually yelled to the others that there were customers. Still, no one moved. After nearly ten minutes, I finally left and checked out my all 15 items of my other merchandise. The people I was standing with were still waiting for service.

I left the store and immediately dialed the store manager. I was put on hold for 8 minutes. (I timed it.) I finally hung up and dialed back and told the clerk I was put on hold for 8 minutes. Her response was the manager didn't pick up the line. When I finally got a manger, I was told how he now had to watch the cameras to see what happened, as though this was a nuisance for him. I think the entire store is in need of real management. This whole thing was a ridiculous waste of time during my lunch hour since it was apparent the manager was only going to yell at someone and not address the situation properly. It is a shame that the complaints about Walmart just keep rolling in and no one does anything about them.

I've shopped at Wal-Mart here for over 10 years. Within the past 6 or 7 months, every time I go in to shop, they are always out of something. They do not restock or order what they are out of unless you bring to their attention the item you haven't been able to find in over a month. Yes, a month. I called the store here and was told that I need to tell someone in customer service. The woman I spoke to said someone was not doing their job by reordering what needed to be ordered. This is becoming so bad I hate going to the Wal-Mart here.

Also, there are never enough cashiers. I was told that management changed. That seems to be when the problems started. I never had these problems before. I go to Wal-Mart at least twice a week and there is always something that I can't find. The only way to make sure it's ordered is to tell someone. I don't feel that is my job, as a customer, to make sure someone there is doing their job. Other people I have talked to have voiced the same complaints. I really wish someone would address this issue. A lot of people here in Clovis are not happy.

My mother purchased me a Toshiba laptop for college about a year and a half ago from Wal-Mart, naturally purchasing the two-year protection plan just in case. Only after about six months the right mouse button on my laptop broke. Since she had bought the insurance on it, we figured we should send it in to get it fixed. So I packed it up and sent it out. Mind you, I backed everything important up. They tell you to in case something goes wrong when they're fixing it, and they wouldn't be liable if they accidentally wiped the hard drive. Shortly after we sent it out, we got a call saying that it was on its way. A couple of days after that a 1-800 number called and wanted to know the delivery address again. My mom was weirded out considering they told us it was on its way. So my mom had questioned her and the lady got all sassy. Just weird.

So it had been over a week and we still hadn't received it even though they said it was on its way. We called to ask where it was. They said it been delivered to the front door. I looked outside to see if we had not seen it on the porch, nope. Well, it had been delivered to some town in Washington, not Wisconsin where we live. My mother explained we never have and do not currently live in blah blah town in Washington. Very frustrated. We asked what they're going to do. They say they're going to get back to us in 3 to 5 days. The next day they did call and say they were going to send us a check for the full amount of the laptop. So did someone steal it? Did they send it to the wrong address? Can they try to get it back? They don't seem to have any answers. They said they have no idea why it would have been delivered to Washington because in their records they have our Wisconsin address. I will not be buying my electronics at Wal-Mart and will definitely never use any kind of insurance there.

Although WalMart may have not lost me my laptop, their ** insurance did. It's a scam. The whole situation is fishy. I am happy I'll be reimbursed (at the very least!) but it was a mind-blowing situation that I definitely wasn't expecting! If you do send out a laptop, I would get an external hard drive and take all your personal things off when sending them out. I backed them up, but didn't delete them. It just kind of creeps me out that someone could be looking at my family pictures. In hind sight, I should have.

The DVD will not express or load the DVD so one stays in all of the time. I called to ask how my service plan would work and cannot get anyone to tell me what to do to handle the situation. Basically, they tell me to call the number on my receipt, which is their number.

They need to hire managers that don't have broken fingers so that they can pitch in with being cashiers until the real help shows up. One worthless manager is named Chris. How does a person as himself just kick back and see that customers are raising "holy **" waiting in a long "single line", waiting to be checked out. If you people don't appreciate our business and offer us conveniences like at least a 10 minute wait for being checked out, then my money is greener somewhere else. When customers are neglected especially by the ** management just as soon, tell us to buzz off and it makes Wal-Mart very transparent. What a shame!

I went to Wal-Mart today (Wal-Mart Supercenter, 4770 Colonial Boulevard, Fort Myers, FL 33966) for a few items. One of the items was a sport drink multi-pack. My wife had just received a complimentary (free) coupon from the manufacturer. The cashier said she needed approval to accept it. She turned on her blinking light, and I waited and waited. Finally "Josh" came over to tell me they don't accept "free" coupons. I asked Josh where the policy is posted. He said the cashiers know about it and it is also on the internet. I told him that it is poor, poor customer service. My wife has had problems with Josh in the past on "cents-off" coupons. This guy either needs to be fired or promoted out of the store.

I went across the street where Publix gladly accepted the coupon. From this day on, if this is the type of employee that Wal-Mart management hires, then management does not deserve my business. I will bad-mouth Wal-Mart to everyone I know and meet. Wal-Mart's customer service really stinks. You won't suffer from losing my business alone, but over a course of time you will lose a hundred or maybe a thousand just like me when I spread my story to others. Also, my email that I have given you is genuine. However, because your customer service is so great, I did not feel it fair to share my real address or phone with you. Goodbye Wal-Mart. Hello, Target, Publix, Kmart, Winn-Dixie, etc.

Customer support in Hurricane, Utah store. Last month, I was in the camera\electronics department and was being helped by a rep when his department manager yelled at him to go to the department meeting. I told the rep to stay and provide support. The manager came over and said let's go. I left the store and bought what I needed elsewhere.

Today, I asked a rep to help me with the price of some sporting goods, and he went an got a gun to price the item. Before he could complete the second item, the manager told him he needed the gun. I told the manager that he was helping me, a customer. The manager said he was also and took the gun. I left and made my purchase somewhere else.

I believe the reps are OK, but as one of them said, the manager intimidates their employees who are afraid of the manager so much that they cannot provide adequate customer support. I suggest you inspect this store without a notice and evaluate the management staff at this store, as I have talked to many of my friends and they have expressed similar stories.

I regret to inform you of the terrible, horrifying, unsatisfying experience that I had in your Middle Island location this evening. I was exchanging a comforter set that had been given to me as a gift; therefore I did not have the receipt. I was agitated from the second I got on the customer service line. There were four people standing behind the counter, and only one of them was assisting customers. Finally I got assistance. They told me to go grab the comforter that I wanted and to come back. I got the one I wanted and went back to the counter. The girl who helped me was very nice and gave me the remaining balance from the exchange; $12.98 on a gift card. I then went back into the store to buy the rest of what I needed and went to use the gift card and apparently it wasn't activated. The lady working at the podium came over to help Cecilia.

When she got to the register she was going off obnoxiously about a guy who walked out with a bag of Fritos and she believed he didn't have a receipt. She couldn't get the gift card to go through and made me feel like a criminal by telling me that it was my fault that this was happening because I had to exchange something without a receipt. I was then brought to another register where she still couldn't get it to go through. After becoming frazzled and irritated and slamming things around at the register, she grabbed my belongings and stormed away back to the customer service desk and told me to follow her. When I got to the desk she was speaking to me in a demeaning manner. I politely asked her to stop talking to me that way and she told me, "I'm sorry, I just can't think!" After she got the gift card to go through there was a remaining balance of $1.47 and she told the other girl back there that she didn't know what to do because she "couldn't put it on another gift card but she didn't want to give me back cash". I was so irritated at this point that I told her I didn't care about the $1.47 because I just wanted to get out of the store and I left without it.

This whole ordeal took over 40 minutes. It was embarrassing and I certainly will not go back to that location. I never thought it was possible to have such a terrible and irritating experience all to just exchange something at a department store. I strongly believe that Cecilia needs a lesson or two in customer service.

Today, February 26, 2012, is my granddaughter's 11th birthday and I went this afternoon to Amigo supermarket (one of the Wal-Mart's store here in Hatillo, Puerto Rico) to buy her a chocolate birthday cake. I got to the bakery counter, picked up the cake and waited there for a long time, while two workers there were talking on the back. They saw me, but never asked me for help or came to see what I want.

So I called them and ask for help. I told them to write Happy BD Dily on the cake. She told me with a bad attitude, "You need to pay for that cake first before we can put any writing on it." I was confused at that time, because I have been buying cakes for my family there and this was the first time that I was having this situation with these workers at the bakery. One has Keyla on her name tag and the other her tag was turned, so I was unable to see her name. I took the cake to the cashier line and talked to Aurea, the manager, who took the cake away from me, went to bakery and talked to them.

Finally, I got my cake and a came home with a bad feeling of how bad I was treated on my granddaughter's birthday and just for buying a cake and be a client.

I went to cash my tax check. They said they couldn't do it. The black girl was very rude at customer service.I left mad and went to my local IGA food store and cashed it with no problem. I think some of the workers there are racist against whites. I just wanted you to know you lost a lot of money. I was going to spend $5,000 on stuff but I went to another store because that girl was so rude and didn't know what she was doing.

I had the best employee from Walmart tonight, plus the bettas were on the shelf tall enough where the kids couldn't get to them. We named him Sam. Anyhow he is beautiful! Thank you, Walmart.

My son is a licensed hunter. We buy his ammunition and even guns at Wal-Mart. We always have to wait to get service. There is no way to contact anyone to ask for help. Tonight, I went all the way back up to customer service and requested help. I was told she would have to call a manager on duty. We had been waiting for 30 minutes already. I returned to wait with my son and after 10 minutes I called the store and asked to speak to the manager; the lady asked me what I wanted. When I explained she told me she was the one that I had talked to and she had already called herself. That was fine but the manager still wasn't there! Finally, 3 ladies came up and were obviously not happy to have to come to my call. Not a single "I am sorry you had to wait," but very unpleasant looks on their faces.

As we always do, my son tells me what he needs and then I purchase it. The lady refused to sell it to me because she said she knew it was for him. Yes, he is the one with the hunting license! A very unpleasant Wal-Mart experience. I might even have let it go if they all didn't come across as rude and how dare I insist they leave whatever they were doing to wait on me. (I have names). We live in a hunting community and my son is an avid hunter. There are plenty of other stores that will welcome my money and they will get my business and all of his hunter friends will get my recommendation to go elsewhere, too.

Tonight, while in the Shreveport, LA, Bert Kouns location, I entered an express lane (10 Items or Less) for checkout. Unknown to me at the time because there was another customer in front of me, there was a customer who had (I counted later) 41 items in his buggy. After he kept unloading item after item, he finally finished. Forty one items! When my turn came to checkout, I mentioned to the cashier that I could not believe they couldn't say something to the customer before he started unloading his buggy about how it was a "10 items or less" lane. Her response was that they allow it if the customer is buying tobacco. Excuse me? Where did it say that on the sign? Ten items means ten items.

Why punish other customers because he gets to overload the express checkout just to buy tobacco? Make the offender buy his precious tobacco separately, then go to another line to check out. I am longtime friends with both of the store managers of this store, having worked under them for another retail business and next time I see them, I will be bending their ears on this. This is not an isolated incident, it has happened in every Walmart I have ever shopped in. Walmart is so afraid of offending someone they won't say anything. But I don't worry about offending anyone. I will speak my mind in the future and don't care if Mr./Mrs./Ms. Offender hears me or not.

I could not find what I was seeking, and asked Jennifer for assistance. She went beyond what would be expected of her to assist me. The staff at the Wal-Mart store in Kamloops are always courteous and friendly, and willing to help. But Jennifer went out of her way to help. I have a very painful back injury and she even took the time to show me a chair that would fit in my shower to make it easier for me. She was friendly and very patient, even though I am elderly and slow in my movements.

My husband went to Walmart in Milton, Ontario on Monday, February 13, and went to the paint section. He waited for 30 minutes for someone to come and serve him, but no one came so he left. Then I went in on the Saturday, February 18, and waited 30 minutes in the paint section and no one came. I had someone page for the worker in the paint department, but still no one came. Finally I went to customer service and told them that I would like to put in a complaint and she got the manager and he was willing to help me. I don't think that someone needs to wait an hour just to get paint, that is just wrong. On the Saturday that I went, I was not the only one waiting for someone, there was another couple there. The last couple of times that I went in there I was not satisfied and will never go to Walmart again. I did phone the customer service department main office on Saturday when I got home and left message for someone to call me, but never received a call back. I am not sure how the company is still running if people have to wait over an hour to get help. I just wanted to let you know about the experience that I have received in one week.

It appears that manager, Chris **, is trying to keep his profit margin up by not repairing the shopping buggies on a regular basis. They bump or pull to the side or are hard to push. My wife and I shop on a regular basis 4 to 5 mornings a week and sometimes go further to the Walmart in Thomasville or Asheboro. These stores have buggies that push easy and do not bump. We have to drive further to shop there. Both of us are in our 70s and don' t want burn the extra gas if we don't want to. Even the seats that used to be placed at the back of the store have been replaced with a pallet of drinks. Guess they don't want the old men to rest while the wives shop anymore. The Thomasville store still have their seats. I know this seems like a small thing to some, but I have COPD and a place to rest is appreciated.

I was at your store on 6060 N Fry Rd in Katy, Texas 77449. I really don't know what kind of people you hire as CSM, but the lady named Priscilla was so unprofessional. I had asked her a question and she told me, **, you better wait your turn." I really would like to see something happen to her about that. She shouldn't have a job in retail if she can't greet her customers.

I used to be a manager for Sears over 15 years. If me or one of my associates would've said anything like, it would be automatic termination. I've retired from working that's why I'm no longer working. Why do y'all hire the wrong people for leadership and they are not good role models? I have come in there yesterday and I really don't see a lot of good cashiers anymore.

I pray to God that they had transferred her out of that store if not, fired. I don't see the girl with the big earrings, her name started with a J, neither the young man with long hair down his back. He was pretty nice and his name started with a B. I had come into the store last week to make a few groceries and saw she still was there. I felt violated, because she was pointing at me and laughing. What does it really take to get better CSM to run your front end? I will be getting a lawyer to handle this problem.

I just spent approximately one hour in line at my neighborhood Wal-Mart. I usually shop at this Wal-Mart grocery store. There were extremely long lines with only 2 checkers working. I did see a few customers leave; some were complaining out loud but most of us stayed. An elderly woman in back of me was very vocal, went up to the front to talk to management, came back to say that some staff had the weekend off and a manager from Bentonville was there. Staff was friendly and apologetic--but I'm sorry, my time is more valuable than this. I was in the store for at least an hour and 1/2 to buy about 32 items. I will move my grocery shopping to go elsewhere.

I made the mistake of going into the local Wal-Mart again! This store here in Rocky Mount, NC, is full of folks walking around, not buying, making you feel like they are going to take your purse. It just seems like a hang out for the kids who don't have anywhere else to go. What really topped it off for me this visit was, when I was walking to my car, and the corner by the entrance, where the employees are allowed to smoke. There were about 5 of them. I do not have a problem with the smoking. The cursing where young children can hear it, is what I have a problem with. It was bad enough when I walked through the entrance, and some large woman with a toddler in pajamas was standing in the middle of the entrance, using the F word, for everyone to hear, including that child!

When I exit after standing in line forever, because there is never enough of those registers open, I hear employees doing the same thing. That has most definitely lost you a customer. I have had issues with the way the store is before, and avoided going there, but sometimes you are the only ones open. I won't make that mistake again, not only are the customers foul mouthed, the employees are allowed to stand outside, using profanity. If I wanted to hear that kind of language, I would most definitely fill out an application to work at the Wal-Mart in Rocky Mount! That's saying a lot too, because I happen to be a 911 dispatcher, so I am not unfamiliar with foul language. I just don't think a store that claims to be a family store, should allow this behavior.

I was trying to purchase 2 pairs of Just My Size jeans that had a sale price marked on the shelf for $11.00. When I went to the cash register, they rang up at $18.88 so I let the cashier know that they were on sale for $11.00, and she had a customer service rep go check. She came back with a pair of capris, so we both walked back to the shelf, and I showed her the tag I saw, that was clearly marked straight leg jeans. So she called for the clerk that was over women's clothing, and we waited. She called at least 3 times, and she did not come over. We had to take the tag and jeans back to customer service desk, where the department rep was standing. She looked at the tag, wadded it up, and threw it behind the counter on the floor, and said that wasn't the jeans that were $11.00. She then walked away from me with a very bad attitude, and said she needed to take her break.

When I asked for her name, she kept on walking. When I walked after her to get her name and ask for a manager, she walked back to the service desk grabbed the scanner, and went to the shelf where the pants were, and came back and very rudely threw some various pairs of pants on the counter, which didn't even come close to what I had showed them. They were capris and boot cut jeans. The way I was treated was very unprofessional, and this isn't the first time this has happened at this Wal-Mart. The lady at the service desk was very nice, and I am sorry I didn't get her name. I shop at this Wal-Mart, because the nearest Wal-Mart super center is in Corinth, MS, and I live in Luka, MS, which has one of the worst small Wal-Marts I have ever been in. The name of the person who was rude and very unprofessional to me, was Jennifer **.

I purchased a cell phone which broke on the ninth day I owned it. The store would not take it back without its original packaging. They would not take the card (unused) that I purchased for the phone, $55. I am stuck with a phone that doesn't work and a card I cannot use. What a lousy deal and a lousy experience. Wal-Mart lets me down.

I have been going to Walmart located at 9890 Hutchinson Park Dr Jacksonville FL 32225 to cash my payroll checks biweekly for about 5 or 6 months now. I usually get my payroll check on Thursday evening and it is dated for the following Friday. I get off at 9pm, and the first few times I went to this location, the money center was open until 10pm and they had no problem cashing my check that Thursday evening. After about 3 times of doing this, I went into this location and was informed that the money center now closed at 9pm instead of 10pm, and they refused to cash my check because it was dated for the following business day. I was advised to come back at midnight and they would cash it then; I had no problems with this. I returned at midnight to cash my check and I had to wait an hour. I thought this was a little ridiculous, however, this is the closest Walmart to my home and I don't feel that I should have to go out of my way to get good service. I have returned several times after this with the same or worse results. The past 3 times have been the worst.

There is a CSM at this location named Lourdes, along with a manager by the name of Rhonda, who has given me the hardest time. One of the times, besides waiting an hour for the loan to cash my check, I tried to load some money on my Walmart card, and if you cash your check and load your card at the same time the fee to load your card is waived, however, Lourdes did not know how to do this transaction and did it as 2 separate transactions which charged me both the $6 dollar check cashing fee along with the $3 load fee for the Walmart card. She had to call the manager Rhonda out to help her remove the $3 fee. At this time I was advised by Rhonda that at 1st she was not going to cash my check at all (no reason given why she made this statement). I don't feel like this is customer service at its finest. The next time I went in, there was a different CSM (I did not get his name) who cashed my check. Before even getting in line, we told him how much the check was for so he would know how much money he would need to get on a loan, and he ended up getting way less than we needed, so we waited at least an hour for that.

The last time I went in (tonight 2/17/12 at 12:06 pm), we did not get in line, instead we stopped the 1st CSM we saw (which happened to be Lourdes) to let her know that we were cashing a check and how much it was, and Lourdes tried to tell us that she could not cash my check and we would need to wait until the money center opened that morning at 7am or 8am. Of course we told her that we had been coming up there for about 5 or 6 months and they always cash my check, and she did it, but I don't think that is good customer service or good business for this store to decline good customers. I am very irritated with the attitudes of the CSMS/Managers at this location. I really am considering just not returning to this location or any location for that matter. I am deeply disappointed. Whatever happened to customer satisfaction?

I had the worst experience at my local Walmart, Consumer square 12901, and will never shop there again. I typically shop at Target because I always have a bad experience at this Walmart, from the parking lot to the uncleanliness of the store to the managers that have no training or business experience. My problem was that I forgot/was not given an entire bag of items I paid for. I got home and called the customer service desk and told them I'd be in to get it. I sent my husband and they would not give him anything without a receipt. I went in the next day and they put everything back on the shelves telling me to go find all of the specific items myself to either take them or give me a refund. I did not have another hour to go find all of these items myself.

The CSM I spoke to was rude and clearly should not be working in customer service. I asked to speak to the store manager who was happy to give me my refund for the items, not making me go search the store. I then proceeded to go to electronics to find an item. I asked an associate about this item and his response was, "We do not have a good selection. You should probably go to a different store or look online." That does not sound like a good salesperson to me. Then I had to go to photo, I had purchased holiday cards online which stated they came with envelopes. Needless to say, when I got home and opened them, all I had were the cards. I was not going back to get them. I will stick with Target.

I was at your store on 6060 N Fry Road in Katy,Texas, 77449. I really don't know what kind of people you hire as CSM, but the lady named Priscilla was so unprofessional. I asked her a question, and she told me, "**, you better wait your turn". I really would like to see something happen to her about that. She shouldn't have a job in retail, if she can't greet her customers. I used to be a manager for Sears for over 15 years. If me, or one of my associates would've said anything like that, it would've been automatic termination.

I was in the Wal-Mart Store at 1451 Woodruff Road, Greenville, South Carolina 29607 on 01/26/12 at 18:55:26. I spent $613.15 on mostly grocery items. I had about $225.00 worth of coupons. The lady told me that I could bring my receipt and my coupons back to the store at a latter date and get the money back for the coupons. When I returned to the store with the receipt and the coupons, I was told that it would take too much time to do this, and they did not have time to mess with it. Can you help me with this problem? $613.00 is a lot of money to me, and so is $225.00. Thanks.

I bought a $20 heavy duty rope on 02/14/2012 in order to pull my ATV-quad that wouldn't start anymore. The rope was supposed to be able to pull about 380-400lbs ("heavy duty"), and didn't do as advertised. I used it, and it ripped while pulling less than 350lbs. Long story short, i was dissatisfied because it was a $20 rope that broke immediately after using it, and it could have cost me a fortune if it had happened on the street. I brought it back with the receipt, asking at least for a store credit, and Melissa was very impatient (you could tell it was the end of her shift, or something). She contacted Elain, so that she could help her with the return policies which seemed like she didn't know at all (Elain who was even more impatient, and treated me like a kid who didn't know any better).

They told me to "take it on with the manufacturer". Looked past that for a second, and decide to go buy something else I needed while I was there. I receive even worse customer service from the cashier in the electronics department, who would rather help Hispanic customers who spoke Spanish (like himself), taking his time, and not even ring up 1 item for me and my girlfriend who was present at the time. Making us wait for about 5 minutes for no reason in front of the desk. I know Walmart strives for great customer service, but I had to waste 5 minutes of my time to make someone notice that something has to change in that place. This was not my first bad experience at the same location. I was never so dissatisfied with customer service in my life. Those employees need to be trained again, or at least taught some manners.

You need more cash registers open on busy nights at store 0908, on John Young. I am very unhappy with Wal-Mart, and plan to shop somewhere else.

I was in your store in Council Bluffs, Iowa at approximately 10:05 am on Saturday, 2/11/12. I requested a price match for the DVD I was purchasing of the Twilight movie. Nebraska Furniture Mart in Omaha Nebraska has this movie for $9.99 when the store opened at 10:00 am. I showed my ad from the Furniture Mart to the lady who checked me out and was told the price match ended at 10:00 am. I feel this is extremely unfair since Furnitiure Mart had only been open for 5 minutes. I will certainly tell everyone I know about this unfair practice and will be purchasing from another store in the future.

I went into the store at 9:30am to buy some material. I asked two employees to please get me help or page someone to help me. I never heard the page and I never got the help. I decided to shop a little and come back to see if anyone had arrived yet who could cut the material. A young man from electronics was there trying to help another customer but couldn't get the reader to work so she could pay for it. He left to get help and returned with an older women from electronics who was nothing but rude. She did figure out though that the machine needed new batteries.

We asked if they could do the tickets by hand but she said no! She sent the boy for batteries and while we were all standing there, I explained that I had to leave soon because I had to go to work. I asked if she could please cut my material while waiting and she wouldn't do that either. I was only asking her to measure out how much was left on the bolt (about four yards) so I could buy it all and save time when she got the little price machine running but she told me no again. It's now 11:00am. I had to leave and I never did get my material.

My last couple of visits to Walmart have all been disappointing. I can't get anyone to help me or they don't want to. There's never enough lines open and I just don' t have what I want anymore. I used to love going to Walmart but now I hate their store. Sorry to say it but this is goodbye. I'm finished for good. Stop trying to be like Target and Kohl's and go back to being the Walmart when Sam was alive. That store was like family to me but now, it's just like all the others.

Our blender went out last night. My wife and I returned home last night after getting out of hospital from total knee replacement on her right leg. So I called care provider to come early today so I could get to Wal-Mart and back before she awoke. I live 40 miles away. I purchased a Ninja blender for $89.00 plus tax. This is used for her vitamin drinks. That is the reason it so important to have in home. Arrived back at home, unpacked blender, and center blades are missing. This meant I had to return to Guymon to exchange. This cost me more money for care provider plus fuel and my time. I believe a gift card is order to help me recover some of my cost.

My boyfriend and I get our money order at Walmart to pay rent. We always pay half with my card and half with his. She charged the whole $550 to my card! She acted like giving me the cash would make up for it. But it was Friday night. Banks are closed until Monday! Because of her, I went into overdraft and was charged $35 for the fee. She is responsible for that charge not me!

I have a 9 year old daughter named Madison who is severely disabled. I took her in for a haircut today at the Smart Style inside Walmart in Greer Sc. Upon getting her hair cut, the stylist bluntly came out and said, " What's wrong with her? She isn't normal." This is the 2nd time the same stylist said this to me. Not only did I stand there dumbfounded, I had no idea how to even respond to such a question. My child may be disabled but she understood what this stylist said. It's one thing to come out and ask this. If it would have been any other way, I would have kindly explained to her exactly what my child's disability was, as I am her voice, her advocate. But like I said, for her to come out and ask me this not only once but on two separate occasions, I felt disrespected, to the point I had to sit in my car and shed tears, trying to explain to my other children that not only are children rude and inconsiderate so are adults. However, adults should know better than to ask such a rude question. I don't know if this will be taken seriously, but I wanted to bring it to the attention of someone. Because of this incident, my family will no longer be using your salon.

I bought the coverage for a cell phone I purchased. The problem? The Wal-Mart employee told me that as soon as the return label was scanned, I would be able to use the gift card to go and purchase another phone. When I had to use the warranty I paid for, the website for the warranty says it will be 24 to 72 hours before I will have a credit on the card. So, I have to lose my phone service for 1 to 3 days? This was totally misrepresented to me, and I am mad.

My husband worked at Walmart before and was always told to be kind and help the customers whenever possible, even if he's having a bad day himself. Well, this cashier was beyond rude! Yes, I understand that Walmart gets hectic and the long lines can cause one to be unhappy. But this lady did not greet us, she complained about everything I bought, as if she had to pay for it herself. She put my batteries with my frozen food and I had to ask for a separate bag. She then proceeded to toss the bag at me and mumbled a comment under her breath. I was nothing but kind and had a smile on my face so there was no reason for her behavior. When coupon time came she refused to scan my coupons even though I had the coupon policy on hand and have used the exact kind hundreds of times, as I shop at Walmart 2-3 times a week! She called me dumb as if I couldn't hear her.

While scanning my purchases I mentioned she scanned one item 2 times, charging me $6.97 for 2 containers when one was $6.97 and the other was $9.97, which set her off too. I could have lied and saved $3, but I was being fair and got yelled at for it. There was a CSM worker standing behind her and she did absolutely nothing. She must have heard the comments if I did and saw the rude behavior. I have worked with customers my entire life and I have never, nor have I ever been treated in such a manner! I am disappointed in you Walmart and I think you need to refresh some associates' manners!

02/07/12, 10:30 am, Tuesday morning, Gaffney SC Wal-Mart. 5 registers open, each with long lines. No other registers open, including self-checkouts. Shelves are not stocked. Aisles blocked with boxes and cleaning supplies but no workers. This store is a disgrace and surely the worst run Wal-Mart I've been in. I left my $80 worth of items on a bag carousel and walked out. I'd rather pay more at other places than deal with a filthy store that has no concern for customers.

I bought a Sony recorder in San Leandro (1919 Davis St.) on 01/09/12 at 4:49pm. When I bought it, they were very busy so that they didn't explain to me only 15 days return policy. On 1/31/12 around 6pm, I bought it back for return, because I don't need it for my class. The record package was not opened at all. I just put it in my back trunk after I bought.

When I brought it back to customer service department for return, the staff "Alan" told me I cannot return it. He called manager "Brock". Brock told me the same. I asked for store credit. He said no to me with a tease smile. He told me to go to the Electric Dept, if they let me return. When I go to the Electric Dept, the girl, who work there, was very nice. She said maybe ok if I just want store credit. Then she calls store manager, the same guy "Brock" came. He told the girl said if she let me return. She need to response for it. Finally, I did not get return my recorder. I did not yell at all, I talked to them nicely. I feel very angry because if "Brock" can make decision, how come he sends me to Electric Dept. The Electric Dept needs to call him for permission. Wal-Mart always said they value their customer, now I get a huge question mark in my mind.

For the last 3 weeks, I have gone to Wal-Mart in Spring Hill Florida to pick up a can of Professional Hair spray, and a plastic tub of Trident splash gum. They have had neither the gum or the hair spray. Today, I asked a worker why they haven't gotten neither product in. The lady looked up the hair spray and said, "the hair spray is in, and we will put it on the shelves tonight". She told me I should leave my name and number, so they could call me, because they only ordered 12 cans of hair spray. I cannot believe that Wal-Mart would be so stupid to only order 12 of anything that they put on their shelves. The shelves are always half full.

The new store set up that has been implemented is cheap and shabby. Junk shoes cheaply hung on racks. There's nothing to good you can pick from the Ladies' wear section. By putting less in your stores, you have cheapened everything Sam ** set in motion. I used to buy almost everything from Wal-Mart. Now, I do not, and cannot, because it is not there. Wal-Mart better take a good look. By doing this, you are driving your customers to other stores, like me.

On February 5th (Super Bowl Sunday), around 11:30 am my daughter and I went to the Fowlerville Wal-Mart to get a sub sandwich for lunch. At 1:00, we pulled the sub sandwich out for lunch and started cutting off on the one end. This end had a ton of meat. The sandwich was very good! After each of us had our share of sandwich, my youngest daughter looked at the other end to find no turkey with only one piece of colbey jack cheese. 2/3s of the sandwich had absolutely no meat and the single piece of cheese. As you may think, "oh the meat probably just slid to the one end" but there was absolutely no meat (no pieces left behind, as if it slid).

Because this event happened on Super Bowl Sunday, my daughter and I took the sandwich back to Wal-Mart to bring attention to the manager, so other sandwiches wouldn't be made the same way. The manager of the Deli department told us that she made all of the subs, and that they were all made perfectly and that it had the proper amount of meat on it. We told the manager that, yes, the sub did have the correct amount of meat, but it was all put on one side. The manager just told us to go to customer service because she "didn't want to argue with us" in a very snotty tone. The manager told us just to get our money back, and we said that it wasn't about the money, that this was to help the Wal-Mart deli. The manager just turned her back and walked away from us.

We took the sub down to customer service to get my money back, because I was so ticked off about how I was treated by this manager. Down at customer service there was a very nice lady named Sandy. She understood my point of view and gave my money back and said this was unacceptable. Sandy also said that the sandwich was obviously put together wrong. We brought attention to her about who the manager was and how we were treated! We just want to bring this to your attention to help avoid any other mishaps with the Wal-Mart Deli.

Checking out is a nightmare at the Wal-Mart at 95th and Western in Evergreen Park. They do not open express lines after 7:00 pm. Every time I go there, it takes 15 to 25 minutes to check out. The frozen food is soft and the ice cream is melted by the time I get to my car. You, as Wal-Mart, need to re-train the employees whom the customer pays the bills.

There were 4 employees standing around, while people were in line 20 deep in 5 lines. The dissatisfaction is enough to shop at Jewel--we pay more but get in and out without my food melting. This problem is only at this store, as I shop at Wal-Marts all over. But this is the closest Wal-Mart to me. Sam would not be happy! I am a 40-year-old male, for your information.

I went to Wal-Mart in Harlingen TX to buy a watch at about 9:30 PM, and notice that the jewelry department was blocked off and that there were people waiting. Upon asking an employee if anyone was working, she responded in Spanish. I informed her i did not speak Spanish, and she continued to speak Spanish. A customer who was there told me that she said that the lady was on break, and would be right back, so I waited and waited, and finally went to speak to a manager at the customer service desk, who informed me that if it was blocked off, then it was closed for the evening, and I informed her that it was in a case by the aisle, and she said she couldn't help me, because it was a security issue. Wow, a $29.00 watch is a security issue.

I informed her that there were people waiting for someone to show up, and she said, "oh well". Really professional for a Wal-Mart manager, and earlier that night, I went to utilize the restroom in the back of the store, where i was met by a Spanish speaking custodian, who told me something like they were closed until tomorrow. I will not go to this Wal-Mart again. They have managers and workers with poor attitude managers.

I have the receipt showing I have a core charge coming back to me. I was refused to get the $9 back do to a spider web in the box with the battery. Then I was told it not a battery at all and yes it a battery for a motor cycle, not a car. We where treated like crap by Walmart Customer Service here in Chiefland, Florida. I paid this money and I should be able to get it back. Seem like Walmart found another way to rip their customer off on the money owed to them. This is another way for Walmart to profit. I am so ready to sue them do to all they done to my family in the past.

Wal-Mart ran a sale on cell phones on 2-2-12. I went in to store number115 and they never opened the wireless center until 9:15. When I requested a manager at 9:05 they paged one and someone had me waiting until 9:15. Is not every customer important? When I went into the wireless center they could not find the phone I wanted, which we look for 15 more minutes.

I was humiliated at my local Wal-Mart store tonight. I have been followed by your loss prevention officer for the last 6 months. When I confronted him, he was yelling at me stating I should mind my own business, and that I would be banned from the store for one year if I didn't. When I tried to explain how frustrated I am knowing every-time I walk in there he is right behind me, he would get even angrier. I tried to leave and said I don't have time for this. He persisted to follow me out of the store. He kept arguing with me. When I then stated I have a newborn at home and I needed to go, all he did was say "Mind my business and I will ban you from all the Wal-Marts in Canada." Other customers have seen this and said they were all going to make a formal complaint.

What kind of customer service is this? And obviously, I'm not a thief being that he follows me every time I walk in there. He must know I shop there a lot and head straight to the till. I'm in shock that you have someone working for this company. I hope that something will be done concerning this matter. Yes, I'm angry, and in fact swore at being harassed! I look forward to resolving this situation. If not, I will be telling everyone I know and talk to about how the Wal-Mart staff handles certain situations in The Swift Current, Sask location.

I have a Wal-Mart prepaid master card. I lost or misplaced the card so I called and reordered another. Today (2/1/12), I loaded my card today with $603.00. I tried to pay my bills and couldn't. I called the customer service to find out what was going on and why did they take five dollars out of my money after they had already charge me $3.00 to load it. The first time I called, they put me on hold forever and never came back. The second time I called I could not understand that person and she hung up on me. The third time I called I asked how to get my money back, she hung up on me. Finally, I just went on and paid my bills.

It's easy to take advantage of people who are trying to do better or improve their lives. I would expect better from Wal-Mart but then again, why should you care about one unsatisfied customer when they have millions. Thanks a lot for nothing.

I purchased a battery from Wal-Mart in August and was charged $9 for a core charge. I went to take the battery back and the clerk informed me that it had been over 90 days so I couldn't get my $9 back for the core charge. At no time did the clerk that sold me the battery say or inform me that I needed to bring the old battery back before 90 days or was there anything on my receipts that say than can keep my money for something I knew nothing about. I left the battery and stormed out because the clerks also treated me poorly!

For some reason, I can no longer order items through WalMart.com. I have called 7 different times to get the problem fixed. Each time, I am told it is a verification problem. I am using the same information that I have used for years. The service rep. tells me they don't know why the problem is happening and that it has to do with finance. I ask to talk to finance and I cannot get transferred to talk to anybody. They always say they will create a service ticket. Here it is over two months later and the problem still has not been fixed, nor has anybody contacted me.

I shop at this location, and have spent thousands of dollars there. It is a 24 hour location, so I expect to be able to shop at any time. I went there on 2-1-2012 at 5:30 AM to do my shopping, before leaving to go out of town. I understand cleaning must be done, with saying that I also expect some sort of customer service. They had roped off the entire section from meats to dairy, to do the floors. I needed several items, and asked if they could pick them up for me. They said no. I asked to speak to the manager.

David came and said, "when do you expect us to clean the floor? It is a safety hazard to allow a customer on the floor". It can not be walked on. I was watching 2 employees walk all over it. I said "since the employees were walking on it, why could they not get a few things I needed for me?" David's attitude was so arrogant. It just made me madder. I asked for the DM number, and he just said 100- Walmart. As if I was just a number, and did not care. So now, I will not be able to leave to go out of town, because I have to wait for another store to open, so I can shop for my mom. If I treated my customers like I was treated, I would not have a job! I am beyond upset. I will never shop at Wal-Mart again.

Today, January 31, I went to Wal-Mart Richmond, California to exchange a Juice Maker because some parts were missing. I was instructed to go to customer service and return an item. The lady in customer service was very nice and credits my returned purchase and told me to go and pay for the exchange Juice Maker item and tell the cashier to sell me again the guarantee for another year that was previously purchased with the original item. I bought 5 more items before going to the cashier.

After the cashier run my new purchase op#00000311 Te#26 TR# 02927 ST# 3455. I asked her about the extended guarantee. She told me "no you cannot buy it". I reply that I bought an extended guarantee for the same item last Friday. She answers me to use the same guarantee, and I answer, "How I can use it if you did not charge me for the guarantee?" She replies me to look for a manager. I did not know what to do and at the same time, I found I was charged for 3 items when I have with me 6 items. I was concern to go out of the store and be accused of shoplifting.

I went back to customer service and explained the situation to the lady and she was so nice adding the guarantee to my item and the 3 missing items OP# 00001383 TE# 92 TR# 08307 missing from the purchase of the return item.

A $1,000 check was stolen from me. My name was forged. The check was en-cashed by a Wal-Mart employee. I've been trying to get this taken care of for 2 years. I just keep getting the runaround. I've contacted the police department, but haven't filed charges yet. I have the paperwork. It's a felony. In Kentucky, there is no time limit on statutes of felonies. I just keep trying to email Wal-Mart. After all this time, I should be drawing interest on the money, for at least $250.

A Turkish woman was at customer service desk getting a moneygram. The girl behind register was annoyed and started mumbling things under her breath. She threatened to call child welfare services on woman. She didn't do a thing to her child. When the woman asked why she was being threatened, they called management. They called her a liar and crazy. They treated her as if she were a delinquent. Because of her heavy accent, she was not able to fight back. They were escorting her out of the store. Had my husband and I not been there, they would have.

In the end they still didn't help her with her money gram and the girl behind register was gossiping all around the store about the situation. She was not reprimanded and continues to work there. She lacked etiquette and tact. She lied about her name. If she had done nothing wrong, she wouldn't have lied. I have seen her being rude to many customers in the past.

The manager on staff was also very rude and nasty. She doesn't deserve to be in that position either. I have never witnessed anything so disgusting in my life. To work customer service, you must have patience. The woman never threatened them or cursed at them to be treated the way she was. I am appalled by such behavior and if they are not let go, they should definitely require they take courses on patience. Wal-Mart has no consideration for their customers. I don't know where they hire the people they do.

I produced a receipt that could not be read because the ink had disappeared. The CSR said I would have to return as "without receipt." I had exchanged three items in December 2011. (Specifically, the items I exchanged [not returned] was yarn.) And because I had made three returns in December 2011, the CSR said I would not be able to return anything to the store until December 2012.

I explained that the ink had disappeared from the receipt. The CSR stated she understood that but that because she could not read the receipt, she could not key the receipt number in.

This is not the problem of the CSR; this is a problem with Wal-Mart. Specifically, the ink does not stay on the receipt. Also, for customers who shop in Wal-Mart, at least 270 out of 365 days per year, it is absolutely insane to only allow a person three exchanges without receipt in a 12-month period. I could completely understand not allowing a person to return an item that costs over $50 without a receipt But because the ink does not stay on the receipt, I don't feel that I should be penalized for Wal-Mart's inability to produce a receipt that will last 12 months.

The supervisor who took over at 6 am at the Wal-Mart on Platte and Shelton has a problem talking to the crew members and employees. She doesn't know how to talk to them very quietly and privately, so my friends and I will not at that store. Some disciplinary action needs to be taken against her. I don't know her name, but she has red hair.

I am a Brazilian consumer who made the mistake of buying a fridge at Wal-Mart online in Brazil in December 2011. It's for delivery in 11 days. Now, it's January 31, and there's no fridge. I have written and phoned Wal-Mart Brazil twice to follow-up, and no one knows where my fridge is nor when I'll get it delivered. Online complaint was made in mid-January, and no number was given for phone complaint last week. I can't get your people in Brazil to respond. My Visa credit card has been debited on December 26 (first payment on the fridge). So I assume my part of the deal is happening. What else can I do, other than tell my friends to buy elsewhere?

For months, I have been asking for my local store to resume carrying Italian Cream Cakes. They used to carry them. According to your website, other Wal-mart stores carry them. However, all I am ever told is "We have no control over what comes into the store." It is then suggested that I call 1-800-WALMART. I have tried, and I have been told that there was nothing that can be done. I have emailed the store manager, who did not respond.

This is not just about the cake. There are other items that the store used to carry, and that I wish would be carried again, but the response is always the same. Have you completely divorced yourselves from the wishes of your customers? The standard suggestion to customers wanting something to be carried in a store used to be to speak to the manager--not in Wal-mart. Are we too much trouble to deal with? It is true that it would cost a bit more to change to another retailer, but I am willing to pay for better service.

Today, I patronized your Brantford Ontario location, and received a very concerning service. After work, I was participating on a conference call, with our company's executive team, and had to stop into your store, to purchase a birthday gift for a family member. My experience was pleasant, until it came to checking out. I approached the check out cashier number 3, where Shirley was manning. Shirley proceeded to ring up my order. At the end of the order, I handed Shirley into her hand the amount due, and she placed my cash in her till. Instead of handing me my change into my hand, Shirley placed all of the change (bills and coins) on the counter. My hand was clearly extended out to receive my change. Now, I had to interrupt my conference call to ask Shirley why she did not hand the change into my hands.

Shirley's response was, "well, you were on the phone, and that is just rude". I was so shocked that an associate would tell a customer that they are rude, because they are on their cellphone. I cannot understand why your associate treated me this way. Furthermore, why would I, being on the phone, make her treat me bad? I am a professional male who is also a visible minority. I almost feel that this poor treatment had to do with my skin color, and nothing else but this. I would like for you to please respond to this serious concern, in a timely manner.

While shopping at your store yesterday 1/26/12, I went into McDonald's inside your store. I was waiting for my order when a lady in one of your motorized carts that you provides to use, hit me with the basket on the front of the cart. This was observed by both my daughter and the manager of McDonald's named Roberto. He then proceeded to call his corporate office and supervisor. He was told to get the manager of your store since it was your motorized cart. We waited for quite a while. Upon his return, he brought me a bag of ice for my back which was getting very sore as time passed. After much more time, your Assistant Manager Jim V, came over and explained that since it was customer to customer, you had no liability.

We then went to an Urgent Care facility and the doctor said I needed to go to the Emergency Room. He explained they had no x-ray machine. We went to the Emergency Room and saw a doctor who prescribed two prescriptions one for pain and one for muscle relaxers.

I am very confused why you don't take responsibility for the carts since they are yours. Don't you think your liability insurance should cover people being injured in your store with one of your carts? Jim V was very abrupt and said he didn't want to argue when we were trying to get some kind of answer. I am not excited about going back to any of your Wal-Mart stores in the future due to these people driving around on the carts you provide and they don't even know how to drive them the lady who hit me almost hit several more on her way out of McDonald's.

I was stopped when I was almost out the door at Wal-Mart where I had purchased my usual groceries and other items. When I get items that are not groceries, I put them on my credit card and groceries on my debit card. I had purchased a roasting unit which was on sale and was on the bottom of my cart and I put it on my credit card so it was not on the first receipt. I did not realize that the cashier had not given me my receipt for the roasting unit. The greeting lady was not at her post when I was going out and as I was exiting out the store, the greeting lady started yelling at me to stop and several customers were staring at me. The lady asked me for my receipt and I showed her the one I was given. I realized then that I did not have the other receipt, so I had to go find the cashier. Since he was not at the cash register and had gone to customer service; I had to go find him and he went and got it and gave it to me.

I was distressed about the whole incident and I feel this should never happen. I was in a hurry that day and the incident held me up for several minutes plus the humiliation with other customers staring at me. I called the manager after I got home and told him to replay the camera tapes and see what this employee had done. I also told the manager to play the tape showing that I had paid for the item at the checkout and he could see me showing the item to the cashier and paying for it. I had just finishing paying for groceries which was $130.00 or more and they the nerve to stop me for a $25.00 item which I had already paid for. I called the manager back and he laughed and said, "I see that she caught you."

That really infuriated me and I realized that he did not look at the tape, which showed me paying the cashier at the same time I paid for the groceries. I contacted a lawyer about this matter and the lawyer stated, "Wal-Mart has too much money to fight them." I feel the employee went to extreme measures to stop me and the employee should have been at her designated post, which is located before you start anywhere near the exit. I have never been so humiliated and had anxiety over this overwhelming incident. I have never seen an employee running and yelling after a customer unless they were shoplifting and that's the way I was treated.

I would like some help with the electric wheelchairs at the Carlisle store. There is never enough or sometimes, nothing at all. Or, they are not charged up and they die in the middle of the store. When you are handicapped, you do not need this. It seems that they also are not replacing the ones that are broke. This has been continuous for many months. You wait for a cart for 20 minutes or sometimes even longer. Then, when they do come back, the batteries are dead! Today, we got tired waiting. This is getting very old. We really like Walmart, but we are about ready to go somewhere else. Thank you very much.

Does Walmart have a policy against their cashiers bullying children?

I had no intentions of hiring a lawyer. I simply wanted Walmart as a company to acknowledge what has happened. My daughter refuses to go with us to the store, the only store in our area for fear of running into this cashier. Lo and behold, she is still working with the public! It just blows my mind! This woman without reason began badgering my child about how she was speaking to me. Now as a strict parent, I would have stopped any behavior that wasn't called for. She had a gift card that she was using and went over her limit. I simply told my daughter to watch what she spent next time. My daughter replied by saying, "I know. mom and when you give me the receipt, I will pay you back for the overage of my gift card." The cashier took one look at my daughter standing with my husband and said the following, "Young girl, you better never talk to your mother like that again.

If you were my daughter, I'd wipe the floor with your **." Taken back, we almost ignored it. My daughter was red in the face and I was shaken but tried to direct our attention to other things around us, but she refused to let up. She explained how her mother kicked her out at 15 and maybe I should teach my daughter a lesson and kick her out too. She stated that " girls like my daughter need be taught a lesson". My very shy 14 year old decided not to take the abuse any further as the cashier consistently kept making glares and eye balling her. My daughter said, "you have no right to talk about me to my mother that way." Without hesitation the cashier stops and says, "There are places for girls like you," and turns to me and says that I need to send her away to a home for children like her. I then said, "She's only 14, ma'am and she hasn't done anything wrong!"

I cashed out and left. As I was leaving, we watched her eyeball us from the register to the door. I believe she was a bit worried about what we may do. After walking out the door, my daughter resorted to tears in the parking lot. We quickly turned right back around, sneaking through the other door and right to the service desk where I demanded to speak to management. The gentleman obviously saw she was visibly shaken, and it took me a lot of convincing with her under my arm to get her to go back in. They took down my info and said they would be calling me the next day. Next day,there was nothing! My husband called, left a message left and there was no call back. Again, the following week, there was nothing! I called corporate and left information for someone to contact me and still nothing!

The district manager who wasn't in yet again and I spoke with her assistant. She was less than kind and informed me that I had no rights to request all 4 videos to be held. one from the register, one from the corridor, one from the parking lot and one from the service desk! She told me that if I spoke of a lawyer that they would no longer speak with me. She said she would pass the info on and let me know when the investigation had taken place. It is now the end of the month and I haven't heard one word from Walmart! After speaking with the police department, they informed me that I should take it public! It was within my rights to let people know about the treatment my child received from this company with little remorse and absolutely no apology or responsibility on their part. I am now doing my part to make this known and making people aware. Bullying happens not only in schools but sadly even within Walmart! The mental stress that my daughter has endured is far more than Walmart can apologize for.

After I finished shopping, I used a power chair (because I have Parkinson's). I went out the door and pulled to the right wall, so I could put my packages in the carry compartment. This woman, Ms. **, screamed I couldn't do that there? So, the packages were thrown 2 feet away to the floor (Ms. ** is now happy). Somehow, I got out of my chair, and retrieved my packages. I asked to speak to the store manager. They said no way, but I got to talk to the assistant manager. She said, what do you want me to do? Does Wal-Mart want me to go somewhere else? This is not the way to help and treat handicapped people.

While checking out at the register, the clerk was having a conversation with another person, who I assumed is a co-worker who had just finished her shift, and was in line behind us, waiting to check out. The sales clerk had no disregard for our groceries, and was throwing them in the plastic bins, that we just purchased, until my wife told the clerk to be more careful with our groceries. While we were checking out, the sales clerk was having a conversation, and using explicit words through the whole conversation, until I reminded her that this is a retail store, and not some bar, and that I did not appreciate her using that kind of language in front of me or my wife, and thank God I did not have my kids with me, and that she should exercise better judgement.

The clerk did apologize, but it did not seem heartfelt, and that she was just responding to my objection of her cussing, and she kept on with her conversation. A few minutes later, another co-worker came over, and asked her if she would like to volunteer to go home early, and that they were asking all the check out clerks (I assume that they had too many on shift). Our sales clerk said, with a smile, that she would love to go home early. After we checked out, my wife found the store manager, and told him about our experience, and he said that he would address the situation, and apologized.

He said that he was looking for volunteers to go home, and that he would send her. I don't feel that was punishment, and that she wanted to go home any way, and he was just doing her a favor. My family spends a lot of money in your store, and I don't feel that we were treated right, and I don't feel like this sales clerk has your best interest at heart, as well. I feel that the days of the "customer is always right" are gone, not only in your store, but in all the stores throughout the nation, and that is a shame.

I went to the Wal-Mart at 223 N Myrtle School Rd. in Gastonia to buy a cell phone for my niece's birthday. I stood by the phone section for about 15 minutes when the person working in that section came back. I asked her could she help me because you have to have a key to unlock the item from the shelf. She rolled her eyes at me as if I had bothered her. So I said, "That's ok. If it's that big of a deal forget it. I'll take my business elsewhere."

My boyfriend ordered me an Identity Tab from Walmart.com for Christmas so I did not receive it until then. As of a week ago, the Tablet totally died. It won't even turn on and I put charger on to see if maybe that might be the problem however, nothing! I tried returning it to a Wal-Mart store and they inform me it's past 15 days (refund time) for electronics and that I would have to contact Walmart.com where the item was purchased.

And of course, they can't help me either as they put it again past 15 days return policy. They inform me I have to contact the manufacturer of the tab so now I have to take time out of my busy schedule to contact yet another person and hope and pray I get somewhere with them, so then I'll have to return it to them and then wait for them to check item and then contact me to see if its covered or not and if so then wait again for them to send me another. Forget it! I don't even want it now. This has been nothing but a hassle from the moment my boyfriend placed this order from the TV delivery to the tab. I'm done. I will never ever use Walmart.com again! So beware!

I want the world to know how I was violated and mistreated by Wal-Mart managers. I took my car there to be serviced. In turn, I was falsely arrested, because of poor management training. In this video, you will see pictures where Wal-Mart failed to put the skid plate back on properly. Later, it came off on my way to Louisiana. Once I returned to Georgia, I was told to come in the store. When I came in the store, I was disrespected by the assistant store manager, and told it's just a Dodge Charger, and everybody has one. Wow, I was thinking the same thing when he told me that! Here's a link to the video on YouTube: **.

This particular greeter is usually in the garden center of the Walmart on Epps Bld in Athens, GA. He will start up a conversation about politics and bad mouths the President and the people running for President. It is getting to the point that I will not visit Walmart if he is there. He is an older gentleman with a scruffy beard and a bit on the plump side. I know he can express his opinion about topics but not while he is working. He makes me very uncomfortable and if this continues, I will stop shopping at Walmart and shop at one of the other stores in my area.

I have used cover girl eye liner and mascaras for years but the quality and quantity has dissatisfied to the point I have started using another companies' makeup. If u could just go back to the way they were, you would have me back... signed... unhappy customer.

We have shopped in a lot of your Wal-Mart stores and everyone of them have junk for shopping carts. I don't think you ever do maintenance on them at all. They either thump, pull off to one side or the other or they are difficult to push. It seems like once in a while you could get one in decent order.

I'm sick and tired of going to Wal-Mart at Pikeville, KY. It has the worst service ever! They never have enough registers open for business. I went in last night, January 22, 2012, and waited 35 minutes to get out of there. I will not be back! There is one 30 miles away, that is so much nicer, and have people working there. This is not my first complaint on this store, but it will be my last! I own a business, and I am well aware of how one is run, and this is no way to treat people. My time is more valuable, and I refuse to wait in line over 10 minutes to check out. It is ridiculous!

I bought an air bed from the Wal-Mart on 4893 Lone Tree Way Antioch, CA. I've had to return it too times before, after about 3 or 4 weeks of use. They wouldn't hold air overnight. So the last time I upgraded to the more expensive bed hoping it wouldn't have the same problems. But I had to return that one too. But this time the floor supervisor told me don't bring the bed back because they wouldn't exchange it again. Then she said to look at the new policy on the air bed is only guaranteed for 15 days. And I was thinking why would Wal-Mart sell something that only had a 15 day return policy.15 days? Really, now for a $55.00 item, it's just not Wal-Mart.

First off the issue tonight was with a cashier named "Inca", which I'm not sure if that's her real name because she didn't have a name tag but she was the only cashier open at approximately 12 am. She was very rude, disrespectful, and unprofessional. I suppose she was waiting on a manager approval or price check for the customer in front of us, so I asked her if she could suspend the transaction and take care of us. She ignored me and turned to talk with another employee, so I left without the item that I came to get. We always have issues at this location. The customer service is terrible at this location. The employees are not trained. They have terrible customer service and have ghetto attitudes! This location is just around the corner from my house but I will go out of my way to shop elsewhere.

I have continued to shop with you out of convenience, but as of now I will definitely post a formal protest on Facebook and tell everyone I know not to shop at this location if something is not done about the employees and their attitudes! The Wal-Mart's around Houston are all going downhill, but this is definitely one of the worst! My mother is a Sam's Club member and I was going to purchase a membership as well, but now I am considering CostCo even though it will be out of my way to shop there! We spend too much money at your stores, especially this location, to be treated like ** because our money pays your employees' salaries!

Hello, Wal-Mart corporate. I was in one of your store this afternoon about 2:30 or 3 pm to cash a check. Store number 2475 at 1436 Dogwood Dr. Se Conyers, Ga 30013. I dealt with a Sonia in the checking department. I presented Sonia a check drawn from Wells Fargo bank, issued from Forsyth county North Carolina where I used to reside. I now reside in Conyers Georgia. Sonia refused to cash my check, asking me personal question that has nothing to do with cashing a check. The check was written to me at my new address in Conyers and I had proper identification.

Now, I drove six miles to your store and six miles back home, that's a total of twelve miles driven, when I had called the store before and was informed that Wal-Mart would cash my check. All said and done I could have stayed home and waited until Monday when the banks open up, but an employee stated my check would be cashed. I would like the store manager to speak to Sonia to stick to her job and if she felt something was wrong with my check, she should follow company policy and call the police instead of prying into my personal business.

To set the record straight my daughter was murdered a few months ago and I now have my custody of my grandson. The check is from the state of North Carolina where my daughter and grandson and myself used to live. There was nothing fraudulent about it. Please speak to Sonia about making your customer waste time and gas over stuff like this. My feelings were very hurt. I have not gotten over my daughter death.

I have been going to the Wal-Mart in Brighton, CO for over 5 years. The customer service is so bad I used it as a test of my patience. Most of the people, from the pharmacy to customer service department (terrible) are rude, disinterested, and sloppy with an attitude. Today I was standing in line at the pharmacy when the lights went off (in the pharmacy) and the same rude woman that I have seen so many times told me I would have to come back at 2 pm.

I have worked in a business where customer service is premium and have had one issue in 18 years. If they can't do their job with grace, they need a job where there are no people or issues. I am finally going to drive the extra miles and give my business to a different store. The Brighton store needs a good cleaning and organizing, along with a manager that knows how to manage. Do something! Wal-Mart's reputation is awful and it's obvious they don't care.

I didn't know that if your child helps you load your merchandise onto the conveyor and they touch something that is an age-restricted item, Walmart will refuse to sell you that item. I and my husband are well above the age to buy cigarettes and alcohol as well as clear coat spray paint (the item in that was touched by my son). It's ridiculous! I left angry! I am not shopping there again and will not renew my Sam's Club membership either.

One star, this store experience bad weather and it affected the cash registers electronically. Cash was the only check out method. Several customers were very upset with the cashier, but for the most part everyone else just took it with a grain of salt. They handle the pressure pretty much except one customer was way out of line saying those poor choices of words. I think the management on duty didn't handle the situation well.

Just a suggestion. Training classes need for key personnel in charge in areas when things happen, i.e. first an announcement could of ease some of the problem by say over the loud speaker: Wal-mart customer, we are having problem with the register, please excuse us but we're working to get everything back in order. Just something for the buyers to understand that situation is being work on.

I ordered a class ring for my son at our local Wal-Mart about the middle of Dec. and was told that it would be back in about 2 weeks or around the middle of Jan. around the 15th, which was good because my son would graduate on the 13th. So when I went to pick up the ring, I was told that it wasn't back, and would not be back for another 4 to 6 weeks, maybe even 8. I asked the lady why I was told 2 weeks and not longer. I told her the lady that took my order even wrote at the top of my order form that it would be back by Jan. 15th.

She looked at me like I was crazy. I asked her if they keep a copy of the order form for their records, she said they do. So when she found my order form and looked, and sure enough, it said it will be back by January 15, 2012! After that all she said was "I'm sorry," and walked off to attend to another costumer. So needless to say, I will not be ordering from Wal-Mart again!

Walmart has really gone downhill over the past years. My biggest complaint is everything practically in the store is made in another country, mainly China. The quality of those products are inferior and a waste of money. The prices continue to climb and store shelves are almost empty the majority of the time regardless of the time you shop. If you bought a simple item as a vacuum cleaner, which requires HEPA filters/belts, etc. and return to the store, nine out of ten chances the item is no longer carried so guess what? No HEPA filters, belts, etc.

The selection of clothing is a disaster. If by chance you do find a clothing item that you do like, several things can happen after washing. The pants that fit great in the store have either shrunk, so it is too short or after the wearing it for a while, it becomes too big. Pants and shirts are hardly ever true to size and again, I hate to say it, the items are made overseas where it is apparent Walmart can purchase them in bulk at a low price and sell the items to the consumer at an inflated price regardless of the quality.

Walmart, once you advertised and prided yourself on "buying American", can we please go back to that time on all products to include food items? Thank you.

This year, I had to buy presents for myself as well, because my husband got both hips replaced, and was in recovery. One gift I bought on 12-15-11 in Wal-Mart, Plano, TX, close to 75 N (today is 1-12-12) were black and white cozy slippers size 9/10 for $9 (without tax). I wrapped it and put it under our Christmas tree, because we wanted our 5 year old son to think that mommy got presents from Santa as well. So, I started to wear the slippers on 12-25-11 (Christmas day).

But after about two and a half weeks, which was on 1-11-12, I noticed some white spot on the black bottom of those slippers. Yes, a hole. No wonder, the bottom was just made from fabric. I did not have a huge expectancy from them, but two weeks? I think that's too short, even for $10 dollars, yes. Now I count the tax as well. So, as I said, I bought the present for myself. Therefore, I had the receipt. I saved it mainly due to the toys I got for my kindergarten son. I wanted to be sure I would be able to return the gift, if it doesn't work.

And here comes the second part of the story. I went with the receipt and the slippers to the mentioned Wal-Mart to get my money back and buy a different type of slippers. They refused to return my money, and said it's my fault. Why? It's because I used them. I said, yes, I did, but only for two weeks. Then, it got even worse. They let me know it is impossible the slippers be in those conditions, suggesting that I brought some old shoes and wanting money refund for a different one. I could not believe my ears, when the manager, Daniel, declined to give any refund, or his business card. Yes, it upset me, because there were other customers in the Customer Service area, and looked at me as if I was a criminal that wants to steal money, or how should I call that.

Yes, it did hurt my feelings, and then I screamed to get the manager's full name, which is supposed to be Sheppard (first he gave me only his first name, second he repeated only the first name). It got worse again. They wanted me to explain how the shoes could get a hole in just two weeks. I believe they should explain that to me, not the other way, because they sell it, not me. I bet they bought it from China for $1 or so. I got upset; left the slippers there, took only the receipt back, and went empty handed to my car, where I burst into tears. I felt very humiliated.

As a matter of fact, Wal-Mart was selling these type of slippers only around Christmas, not sooner, not later. But even so, I was accused of lying and more. I called to their customer service line. I was told somebody will investigate the issue and give me call back. As you assume, I got no response. My next Christmas or any other shopping? Anything, but Wal-Mart.

We were in our local Wal-Mart today and as we entered the store, we were stopped by a door greeter and was informed that we were not able to bring our orphaned kitten into the store. We then explained that numerous CSM's and managers had seen our kitten and had no problem with her being with us. She is kept zipped up in a pet carrier and is never out of the bag to contaminate any meat or food items. She never makes a mess in her bag nor does she dig and scratch and yowl to where she is a bother and noise complaint. Many cashiers look forward to seeing her and enjoying her progress and we get tips on care from everyone there.

She was rude in the way she went about it and up until today we have never, ever had a bad shopping experience there. We do all of our shopping there as well. We are also complaining because we see many little old ladies in the motorized carts with little poodles, terriers, chihuahuas and other toy dogs not on leashes or in bags or under control yapping and jumping about in the baskets and no one has ever told them to vacate the store. We feel we were unjustly discriminated against and we are quite upset about it as our kitten is secured and quiet the whole shopping time. And now, after taking her with us for the last 10 weeks, even past this particular door greeter, we are now being targeted unfairly.

This store also always has birds flying around who could contaminate the foods and yet they are never shagged out of the store. For all we know, the produce gets eaten and/or messed on by these birds who could be carrying God knows what diseases. All we ask is that until she is old enough to be left home alone in a few weeks that we be able to carry with us as long as she is secured within the bag and is never out of it. We can send a pic of her bag so it can be seen how secure it is for her.

My name is Rhonda ** and I bought two bikes for my kids and a one-year warranty on them both. My son's bike needed to be repaired because the handle bars were stripped out. Then, Friday, 01-07-2012, my son was riding the same bike and the whole front wheel came off and it threw him over the handle bars and he has all kinds of injuries. Worst one being a possible fractured elbow. He was hurt pretty bad because of this faulty bike. I took the bike and my receipt back to the store number 0368 and told them I wanted to exchange the bike. I did not want it to be repaired and I told them what happened and they looked at me like I needed to repeat it. I need to hear a response--don't look at me like I'm stupid.

They exchanged the bike and the whole entire time I was there not one person apologized for anything that happened. That upsets me. My son is in pain right now as I write this three days later and it's from a faulty product. I put a complaint in on another page and have not received any kind of reply, so I'm done being nice. Now I want someone to apologize to my son and me for not even trying to be nice about the situation and for selling us this bike with missing parts so he can flip over and get hurt. You guys make it right or I will lawyer up because I'm tired of your people in the Parsons Wal-Mart being rude all the time. And I will quit shopping in that store. Just make it right, please.

Went shopping at your store and spent $201.17. When I was exiting the store, I was stopped and asked to produce a receipt for my grocerys because I had pop on the bottom of my cart. I felt like I was being treated like a theft. I am very upset, I spent a lot of money there.

I ordered an item from Walmart.com Nov. 30 to be delivered "site-to-store." The latest possible date of delivery was listed as Dec. 16. When that date came, I called the customer service line. They had no idea where the item was and had no tracking number. It was lost in the system. After two more calls, I was advised to cancel that order and order the item to be sent to my son's house, since it wouldn't make it by Christmas. The original item was delivered to the store Dec. 23. It hadn't been cancelled, despite my request.

I immediately cancelled the second, identical item, both online and by phone to customer service on Dec. 23. They assured me it was cancelled, but it never showed up as cancelled on my account page. Finally, Jan. 4, I received a notice that "delivery had been delayed." I called customer service again and said I wanted the order cancelled. They said they would try, but couldn't guarantee it. Long story short, it was supposedly delivered a couple days later. Now, my son will have to pay to send it back. There is something drastically wrong with WalMart.com's customer service system, and I will never order from them again and urge others to beware as well.

I was checking out and asked the cashier if I needed to fill out the check or if she was going to run it through. This was a business check I was using. She then took my check to her supervisor and she turned and asked me if the business on the check was mine. I did reply, "Yes, of course." The supervisor then took the check to her supervisor with a copy of my GA license and a business card. She came back and told me they could not accept my business check because it did not have the bank address on it. I responded that none of my business checks have a bank address on them. I also stated that Sam's Club took the same check two times this past week. I was buying business supplies for my office. I know now to stick with local small business stores to do my business.

I was making last minute Christmas shopping. First was a purchase for Planet of the Apes. The electronics department found me the movie I knew would be hard to get that night. I then made a purchase amounting to more than $200 towards men's Christmas presents. Next stop was groceries for Christmas eve, Christmas morning, Christmas day, right to New Year. I had it all planned, and even though I had a small limit on an already small budget, I put aside $75. A lot of money for my budget. My purchase was beeping through, and the total was $140.75. It was over my budget, however, a quick transfer from savings to checking would leave me $26 left for a snack for my son at McDonald's. I politely told the young man, "I am so sorry, I have the money, I just need to transfer it over. I'll just use the payphone. Maybe you can put me on hold, and get a few of more people through".

I called the bank at TD Canada Trust. I told the guy I was standing in line short at Wal-Mart, and could he please transfer $75 over to checking, wished him a merry Christmas, hung up, raced back, and said, "all done, sorry for the wait" and the cashier had my receipt, then after that didn't work, he had a tiny bar code that he scanned. I put my card back in, and excited about the shopping being done and about to head home. The cashier said it didn't go through. I thought we pushed savings, or that we made a mistake, so I said "sorry, let me call the bank again, but I'm sure positive it went through". So again, at the payphone, my son standing with groceries at till, I said hello to the banking specialist and said "hello, sorry you just talked to me, I need $75 put into my checking account". He said, it was done, and that you just made your purchase of $140.75 at Wal-Mart. I said, yes.

Being happy once again, I told my son to come over, which he did, because I wanted him to tell the cashier that it went through. This is when the nightmare started. I'm having a bit of an anxiety attack right now, just typing this. I am so scared I am going to have people mad at me for not letting this go. Having anxiety issues to begin with, is huge part of shopping at the last minute, because I don't have time to think. It's just all rushed. Anyway, there was a lady walking by. Pleasant she was, and I said to her, "excuse me, how is it that there is not enough money to verification, and that groceries are paid for, but the cashier said they're not". I was told to wait right where we began to speak, and I stood there by the wall next to the washrooms. I wanted to move, but I had staff looking and watching us, like were going to run off.

I understand they don't know me, and maybe people might have tried to leave, but I was not one of them. The lady told a manager by the name of Dana, who came over, and I explained to her what happened, and even called TD banking specialists again. After a while of trying to verify I paid for my merchandise, I was repeatedly told I never paid, and because it was closing time, and everyone was anxious to get home, the manager, whom I can point out, because of a noticeable limp, and who was making a huge impression, even while I was in line before paying, as he kept walking all over, not even in an organized manner, but it was what he was saying that made him stand out. "I need to be out of here, and be home by seven. My family is waiting for me. Let's go. I need to be out of here. Deal with it. Let's get these lines out. I need to be home by seven". Hearing that made me nervous, but I still wasn't under the impression of what was to come.

I had the bank manager, no longer the specialist. I had the lady employee come over every once in a while and say, we will get this dealt with, sorry for the wait, and if we could just stay put, and she would be right back. And now that I'm writing this, I owe Wal-Mart 2 cans of Pepsi. We were standing there pretty long by then. I was thirsty and hot, as anxiety was kicking in more and more, as people were standing there staring at us, from the employees to manager, to customers, to my son who was telling me not to shake and to relax. When the manager Dana is back, telling me that it looks like it didn't go through, and with the bank manager on the phone still, I said "can you please tell the manager here at Wal-Mart that it went through?

They keep saying it didn't" It lead me to cry, as the bank manager says, "tell them to call the merchandise something, and they can verify that you paid, and even more was said and done". I was seeing store employees leaving, and the store was empty. The manager Dana standing next to me, and both TD and Dana said, "I am so sorry, and is there something i can do". I just cried, and said "I just want to go home please. Thank you for all your help, but I just want to go home". I couldn't stop the tears, as it was apparent I was leaving my cart full of groceries that I paid for, and although Wal-Mart said "if you want you can pay for the groceries, and you can leave with them, or come back after the holidays, because tomorrow will be crazy, being Boxing day".

I told them repeatedly. I only had $75 extra, and I only have limited funds. I'm on long term disability. If I had the $140.75, I would have saved myself from this ordeal and embarrassment, and already paid. I would come back and get my refund. I would have already left happy, but I'm leaving knowing I won't even have Christmas groceries. Are you seriously saying I didn't pay? Dana said sorry, and I did snap a bit at her, as she said, "hopefully the bank can sort this out, give you back your money", as she handed me a huge printout of my groceries, and 6 lines highlighted in yellow.

But wait, it has only gotten worse. I would like to speak to someone about this. I ended up in tears. I felt humiliated, and I was just so emotionally worn out from what happened a couple of days before New years Eve, to the next week leading up to this complaint. I swear Thursday that just passed from this date, that things went from horrible to just anxiety-heightened, and confused. What's even worse is that I actually worked for Wal-Mart years before. I still have not received a refund for $140.75, no apologies were given, and I am sitting here in pain, typing this complaint. I was embarrassed and in pain from the stress. I just want to say forget it, they win, let them have my money. But if I don't stand up and say something, who will?

I called the Walmart in Truro, Nova Scotia. I asked to be transferred to the seasonal department because my mom had just bought a snow tube for in the snow and my kids really liked it so I thought I would go in and get three for us. I called to make sure there was some as I didn't want to upset my kids if I told them and they didn't. I tried three times and every time the woman answered all she said was seasonal and didn't say a name so I don't know her name. I would just say, "I was just calling to... " and then she would hang up. I got very mad and I tried for the fourth time and they just wouldn't answer in that department.

This is not very good business. I buy my groceries and everything I need there. I am in every two weeks spending at least $300 as I buy diapers and all the stuff my kids need. This is not the first time I had a bad experience with this Walmart location but I still went back. After today though, I may cut my business with Walmart back since you don't get treated very well by some employees. It was not necessary for that individual to be hanging up on me multiple times.

Wal-Mart Highway 280, Phenix City, Alabama. My mother is 78 years old and likes to shop at this Wal-Mart but it is hard for me to take her there because they only have two wheelchairs without baskets. She can not ride a scooter and half the time nobody can find these tore up wheelchairs. This is a big problem every time we go here. I keep begging her to shop at K-mart and she insists shopping at Wal-Mart instead. K-mart has plenty of wheelchairs with baskets on them. Please fix this problem. I told the manager it was a hassle to shop here and she said it was fruitless to order more because people kept stealing the wheelchairs.

For Christmas, I received a bike that was bought through the Black Friday sale. When I put the bike together, I realized the rear axle was bent, the wheels wobbled, and it needed to be trued; brand new bike right out of the box. I went to Walmart in Troy, MI and tried to have it replaced. The assistant manager who was very rude told me the best they could do for me was to take the refund money off the purchase of a $200.00 bike. Apparently, according to her, the bike was just made for Walmart's Black Friday sale and clearly was printed on the flyer.

This bike, according to the flyer I read, its value was $199.00 and it did not state it's a Black Friday item only. Most other stores would have gladly replaced the bike and been happy for the business. Well, I informed her that I would take my money and spend it at another store and would never shop at Walmart again. With refund in hand, I bought a brand new bike for under $100.00 at Meijer. I just want people to know if you buy Black Friday items and they don't work or are broken, they really don't care.

I stopped on the way home to buy 6 sets of Mach3 razor blades as per your flier. There were no razors that I could find on the shelf, so I asked a pharmacist who said it was not their department but that I should look for a person in blue for help. I looked about and everyone I asked said they could not help. I went back to the pharmacy who paged someone. I waited 20 minutes and no one came. I went back to the pharmacy who sent me to customer service where I waited for another 25 minutes as only one person was serving. Needless to say, I came home angry with no razors, no rain checks, and a decision to never shop at Wal-Mart again.

I am emailing concerning your non-electric wheelchair.. The Walmart in Waverly, Ohio has only 1 non-electric wheelchair. It has no basket on it, no place for my mom to put her feet. It is really hard to push her (beside her legs are real bad & she has to try & hold her feet up) and try to carry the items we purchase. She cannot use the electric ones. So is there anyway you could please get some more non-electric wheelchairs with baskets & foot rest? Thank you.

I was purchasing a bottle of wine. I had my daughters with me. The young man wasn't old enough. He called the manager over. I believe her name was Stephanie or Jennifer. She came over, asked for my id and asked me who did I have with me. I asked why. She said, "Well, I will have to card them." I said, "I wouldn't purchase wine for my kids." She was rude. I put in a complaint already. I haven't heard anything back. Does this company care about people or not? Because I didn't appreciate that and I will no longer be shopping at your store.

I bought two electric scooters and paid extra for warranties for my kids for Christmas at the end of November. They stayed boxed up till Christmas Eve. On 12/26/11, they both were out of order. My kids were out of town with them for a week. When they returned home, I took the scooters back to the store of purchase and the price had changed. The manager at Wal-Mart would not help me unless I paid another $30 for each scooter to satisfy the new price tag. Just because the items were on sale at time of purchase doesn't mean that the items weren't worth swapping or repairing at no cost.

I demanded a complete refund for the items and the worthless warranties and told the manager that I would be spending that money at another store. She didn't even care if the store lost business. Wal-Mart is and has been on a downhill slope since the death of its founder. My $9,000 income tax refund will be spent at Target and Best Buy this year, and I will be buying my groceries from the small town store that still walks your bags to the car for you.

Car was hit by shopping cart on rear side on October 25, 2011 in Wal-Mart's parking. Report filed with Wal-Mart management with pictures of damage and was forwarded to proper department. Damage is not just touch up paint-dent and has to be fixed professionally. I was contacted by letter from Claim Adjuster stating Wal-Mart is not responsible. The letter stated I could reply to their letter with which I did. At this time no reply to my inquiry. I am 72 years old and I take precaution when parking in places like Wal-Mart.

The day was windy. I parked far away from the main entrance and no cars or shopping carts were in my immediate area. Therefore, I consider negligence by Wal-Mart for not policing the shopping carts as dangerous missiles of destruction-able to harm people and/or cars. I cannot afford to fix this damage. I am on a fixed income and struggling to make ends meet now. My car is in good shape as Wal-Mart management stated when they saw it. It is not a clunker and I bought it new. It is my only car.

I went to the new Walmart in Indiana off Indianapolis Blvd. I was trying to get a bike for my husband for Christmas and put it on layaway after work. I couldn't find any one in bike so I asked the greeter what I should do. She told me that layaway would assist; they told me to go back to bikes and find some one. When I couldn't after quite a while, I went back and stated that I felt that I was mistreated by the staff the man from layaway went and got the bike, one of his coworkers mocking me came back saying, "I want to tell you how Wal-Mart's mistreated me and walked up the register and called out my name."

After I got the bike my husband tried the bike and the tire was warped after your employees shoved it into my car and they scratched my husband's rear bumper. I was forced to return the bike. My husband loved it but it was unrideable. And I have been going to other stores rather than a store blocks away because of the not customer friendly people working at your new store.

Cashier did not know how to give change. The bill was $31.56. I gave her $42.00. She gave me back $0.44. I said that I gave you $42.00, so she then gave me $8.00. I should have gotten $10.44. There was a long line and I was embarrassed to keep telling the cashier that she was wrong. So I walked out. I tried to file a complaint on the Wal-Mart web site but can't find it. Tell me what I should do. I doubt if going back to the store and complaining will work since the receipt is incorrect. I have no proof that I gave her $42.00.

A year ago, I notified Walmart that they had removed the benches from the aisles of Store #5296 Barboursville, WV and placed them all in front of the rest rooms. My wife was being treated for cancer and needed to rest often. You notified the store manager to put the benches back and they complied. Since then, they have been gradually removing them and now they are none. We are both in our late 70's and get tired and need to stop and rest. I talked to some of the dept. managers and they told me that it came from the manager. We love Walmart because it is very close to Milton where we live. I hope the manager isn't trying to be difficult and I am not trying to be a troublemaker. Thanks for listening.

On December 24 2011 ( Christmas Eve), at 7:40 PM , I was prohibited from entering the store by a very rude employee, wearing a managers name tag, with the name of Kimberly on it. Kimberly refused to give me her last name. She obviously made the decision to close the store down 20 minutes prior to the advertised closing time. I informed Kimberly that I had driven a very long way, and that my business there was very important, and I assured her I would be out within the 20 minutes remaining time on the advertised closing time of 8:00 PM. This was not sufficient for Kimberly. She proceeded with very disrespectful comments, and continued to deny me entrance. I will be furthering my complaint with the upper management and the Better Business Bureau.

The Consequences are very obvious. From a customer standpoint, I should not have been denied entry prior to the advertised closing time, not to mention the rude manner in which I was spoken to. From a business standpoint, one can only imagine how much revenue was lost by one person making the poor decision to close the store 20 minutes earlier than the advertised time.

In the beginning of November at the East Norriton, PA Walmart, I chose and paid for a bike for my 10 yr. old son, a black and blue mongoose. I also opted to have it assembled. I was told that it would be ready the following week on Tuesday or Wednesday and I would receive a call. By Friday, no call came so I inquired. I got a runaround by at least 5 different people. Finally, I was told by someone in electronics it would be done by Saturday and to come pick it up. So, Saturday, I came in to pick up the bike and they came out with a totally different bike (green and silver) and said it was mine even though someone else's name was on it.

They said my blue and black bike was nowhere to be found, but I could have the bike they brought out for an additional 10% discount. At that point, I just took the bike so I would have one for my son. I took the bike and put it away for Christmas only to find that when my son went to ride it, there were no back brakes and he could not stop going down our street! Thank goodness he had a helmet on or he would have been really hurt! I couldn't believe that they did not hook up the back brakes! It's very upsetting to say the least! The bike is scratched up, my son hurt his arm and he's a bit afraid to ride it now even though I had someone else hook up the brakes. If the bikes are not going to be assembled properly, they should not offer the service!

On Thursday, December 29th, I was waited on by a guy in the Auburn, Maine Walmart where I purchased baby food and a pregnancy test. As the cashier was scanning my items, he asked if the baby food was for my baby. I said yes. Then he looked at the pregnancy test as he scanned it and said in disgust, "Wow, and you're getting a pregnancy test too? How old is your baby? And you're pregnant again?" I was very embarrassed and felt that I was being judged. I did not appreciate being questioned. I do not feel that cashiers should ever make comments on the items customers are purchasing especially sensitive or private items! I only wish that this can be addressed.

One of the employees at the WalMart in Eldersburg in the Electronics area was a person who was very helpful with cell phones. His name was Mr. Terry. I liked him a lot, but the last time that I was in there, I found out that he was fired. I was upset and still am!

I ordered a gun safe online (order # **). It was to be delivered on December 28, 2011 at 5 PM by CEVA. Guess what? It didn't make it. On calling CEVA they told me it had re-routed to Forward Air; they only deliver in my area on Tuesday and Thursday. No one bothered to call. I wasted a whole day waiting on my delivery and I paid two men to help me move it. Now I have to pay them again. I will advertise vocally how Walmart wants your money but they don't care after they get their money. Shame on you Walmart. You're supposed to be bigger than that, but greed has taken over and the little people don't count.

I ordered a custom made picture calendar from Walmart.com's photo center on December 6th, plenty of time for it to be delivered by Christmas. Well past the expected delivery date, I called customer service, and they said the order had been lost. They refunded my money, and reordered the calendar again (charging me full price again). When the reordered calendar arrived (after Christmas), it was haphazardly put together (the months were not even in the right order). I called customer service back, and they were very rude. I explained that I had invested a lot of time in creating this product, and wanted at least a significant discount on another reorder (thinking that maybe three would be a charm).

The rep could not understand my request, and kept saying that they can discount a refund. No **! That is not what I was asking. He could barely speak proper English, and took his lack of understanding out on me. Finally, he said that if he received something he didn't want, he'd take it back for a refund. I reiterated the fact that I had already done that, and was asking for a discount on a reorder. Ultimately, he just said he couldn't help me and hung up. I then went to the online chat with customer service, and the girl there was even worse. Wow, do yourself a favor and stay away from Wal-Mart. Target is a way better option.

Wal-Mart sold gasoline cards for use at the onsite gas station (Murphy Oil) for $0.10 per gallon discount. With no notice, the discount was lowered to $0.03 per gallon. Also prior to this action on 12/26/2011 the gas prices were competitive. But at 16:00 the price for regular was $3.15 9 while the 2 competitors (race track & quick trip) were both $2.97. 9. I have a pre pay card that has lost considerable value.

I was checking out. My friend was ahead of me waiting after she checked out. I bought wine coolers. The cashier said I need to see proof of age (I'm 66) my friend (55). I said, "Why her? She's done and I'm buying my own things." She said, "I don't care. It's the rule and if the whole line was with you I would proof the whole line." I said, "That's just crazy. We aren't even in the same car." She said, "That's the rule." My friend asked, "What would you do if a mother with an under age child was buying wine coolers?" She said, "I wouldn't let her buy them." I said this is a bunch of ***.

She said, "Wegman's proofs anyone in line behind you if you buy it there." I said, "No, they don't," as I buy it there with my husband and only one of us shows proof. I will say that I will never buy in your store again as the people in Newark have always been rude as far as I'm concerned. I usually travel out of town to shop and I will continue. I'm sure nothing will be done but I want to tell you I think if that's a rule, it's a stupid one.

I called Wal-Mart service department and ask what time they close today on Christmas eve, their answer was 8:00. When I arrived they said they was trying to get off early for Christmas eve, so the lady started putting my information in, then they said they don't mount and balance 265 65 18 and refuse to give me service . I felt lied to and discriminated against because they wanted to leave early. It was only 4:00 pm, plenty of time for service. I left there with my tires and went to Columbia, MS and they put my tires on my truck. I was lied to and besides that my last set was put on at Wal-Mart in Hattisburg on Highway 49. Wal-Mart needs to improve their service. I'm very unhappy and disappointed with it. This is a serious matter.

I ordered on 12/17/11 $363.00 worth of items that were promised by 12/24/11. 3 days went by, and I called the walmart.com phone number. I was told the items would arrive because it shipped out immediately. I called again on 12/23/11 and was told the items will be delivered to the store on 12/27/11. Then the supervisor hung up on me, because she said there was nothing more she could do for me but give me a refund that would take 5-10 business days.

The website still says 12/24/11, even though the items will not be here until after Xmas. I called corporate to complain, but they transferred me to walmart.com customer service, where the associate told me, "It's your issue; you should have ordered it earlier."

This is the second letter I've had to write concerning the local Wal-Mart store here in Cortland, Ohio. I have never been lied to or treated so rudely by anyone in my life. Over the last month I have had several bad experiences at this store! First was on Black Friday. After waiting in lines over 5 (maybe even 6) hours to buy a laptop, I got it home and it was broken. I promptly called to let them know about it, and brought it right back. They said they could do nothing for me but return the cost. Well, what about the 5 hours I spent waiting in lines at Wal-Mart? I could have gone other places and got good deals, but I chose to shop at Wal-Mart.

Recently I got married to a wonderful young lady, and she wanted to get our wedding rings from, you guessed it--Wal-Mart. The young lady who worked in the jewelry department sounded like she knew what she was talking about as far as getting the right sizes, so we listened to her advice. Another mistake from shopping at Wal-Mart!

Neither of the rings fit either my wife or I. I was told yesterday by a manager named Scott that if I had the receipt, I could return the rings and get our money back. So tonight, we went in tonight (12-23-11) with the receipt and rings and they told us we could not return them. We were told Scott is working tomorrow; we will give it another try to return the rings. If things are again handled as poorly as they have been, we will never be shopping at Wal-Mart again.

I placed an order online (order number: 8228013297626). Later, the order was cancelled, as it was out of stock. They refused to release the hold for my payment, even though the product was never delivered. They have very nasty, uncaring representatives. I just want my money back for the order you canceled.

I am trying to order a girl's bike through the Walmart site to store and it has been the most horrible experience I have had in years. Online, it shows that my order has been completed, but when I checked my email, the order was cancelled because the bike is not in the particular store. I tried to order another bike but to no avail, same as above. I called online customer service; the girl was not helpful. I asked for a supervisor, and was placed on hold for 27 mins. I called the store again, asked that they check on the bike. She placed me on hold again because she said she had a long line at customer.

I have been back and forth with this major problem with Walmart site to store ordering and trying to get someone on the phone. I am shocked because I had a problem before, ordering online with Walmart. I assumed it was an isolated incident so I had no idea. Ordering with Walmart online, they are not equipped to handle good customer service nor is any of their customer service reps.

I got in the cashier's line. There was a person ahead of me and a couple after me. The cashier looked at me and said the line is closed and I can get in one of the others. I was standing there looking at the gift cards. He took the couple behind me. I said to him "You said you were closed". He said, "I am" and refused to ring up my purchase. I looked for the manager who walked me back to him and told him to ring me up.

People keep parking in the fire lane causing congestion. I almost hit someone walking between the cars parked in the fire lane out in front of the building. The service desk said there is nothing they can do. They should tell them to move or give them tickets. It is a very serious safety issue that should be dealt with before someone gets hurt. They act like they, employees, don't care. Please do something about this before someone gets hurt or run over. Thank you for caring.

I called this morning, 12/21/11, at 10:00 am to ask if there was a Compaq Black 15.6 " Presario Laptop CQ57-229WM in stock. I explained that I would only purchase the laptop if it was in stock. Kathy, in electronics, told me yes, there was one. I asked her if I could pay over the phone and she said no but to pay online and she would hold it for me under the counter until I came out of work today. I placed the order (order #8228013-175939) and put myself & Roberto ** as the pick up person. Roberto went to the store at 3:00 pm today and was told the computer they were holding was for another person and that Kathy did not say she would hold it. Then Roberto was told while I was on the phone with him that the order was canceled because of the debit card. The card was not declined but they said that so that there was an excuse as to why the laptop was not available. I am very upset that our time was wasted and we were lied to by this employee. So now what? I do not have the item I purchased and this employee gets away with fraud. I shop at Walmart all the time and I am disappointed that the store manger would condone employees scheming on patrons. It is us patrons that keep the store running so that these employees can get paid!

I went into the Wal-Mart on West Kellogg in Wichita, Kansas, with a holiday flier advertising $299 for a Kinect, including a $100 gift card. The electronics associate said they were out. I asked for a rain check, since the flier clearly stated in the ridiculously small print, that rain checks were given. I was told by 6 different associates in that store that they never give rain checks, despite what was printed. A package finally arrived with one of the Kinects, which she said were locked in the manager's office. So while I received the item, I believe I would not have, if I hadn't pushed the issue, and spent 45 minutes waiting for the 4th person I asked to see a manager.

My problem is, why don't the story from the associates, and the information on the flier match? Why was it so difficult to get a manager to come talk with me? Why were the hottest sale items locked in an office, rather than in the display case? Why was I told they could not use the computer to check the stock, and then the manager used the computer to check the stock? I believe on items that are extremely competitively priced, the store makes it as difficult as possible, to purchase the item.

I shop at the Walmart constantly. Tonight, I went in for shampoo and I accidentally got conditioner. I realized once I got home and ran back. All I needed was an even exchange for something that was less than ten dollars. The lady said that they could not do anything since the customer service had closed. She said it would mess up the inventory. I work in retail even if we had a policy like that. For something that small, I would have accommodated the customer. I feel like the customers don't even matter to them anymore. They would rather have correct inventory than a happy customer that could potentially give them thousands of dollars.

Today, I bought $160.00 in groceries to include to six packs of the 10 oz Dr. Peppers. When I got to the check out, I noticed that one bottle was missing from one of the six packs. Because these were the last two six packs, I asked if they could deduct the price of the bottle that was missing. The checker (who wasn't the most friendly girl, probably because of the busy days going on right now), said "let me ask again, instead of assuming, do you want the Dr. Peppers even if you have to pay full price?" I said, "no". She then said, "I have to address the situation with my sacks, since I am about out. I'll be back in a minute". she then came back, and put sacks on the racks, and began checking my groceries.

When she got to my Dr. Peppers, she said, "the manager said we can't sell these for a lesser price, do you still want them?" I said, "no, that would be stupid to pay full price for only five, rather than six". When I got to my car, I called Mike **, the manager, and told him what happened, and that I couldn't believe they would inconvenience a customer in that manner, since I really needed more than the 1 six pack. He said it was because of broken packs. They can sell them back to the vendor, and get full credit, but that really they should have sold them to me at a discount, of which I replied, it's too late now, and that I was very disappointed, because I spend a lot of money at Wal-Mart, to be treated that way, and I wasn't sure if the girl really asked, or just didn't want to mess with me. He said that she really was not able to sell them to me that way.

Anyway, the point of this, is to say that two weeks ago, I accidentally picked up a 6 pack that only had 5 in it, and had to walk all the way back to the back, to get a full 6 pack, and I really feel this same one was just shoved to the back, and I happened to have ended up with it again, but since I really wanted more, and it was the last one, I was willing to have them deduct the price of one, which would have been 66.2 cents from the $3.98 that the total pack cost. I think Wal-Mart still would have made more money off me, by selling them to me for $3.35, than they would, getting a full refund from the vendor for a 6 pack. Instead, now I am a very unhappy customer who has a new New Year's resolution, to give the smaller grocery chains, Family Dollar and Dollar General my business. I may have to spend a few dollars more sometimes, but I will feel better knowing that I get more individual, and caring service at the smaller places.

My husband and I used to own a convenience store and we would never have said "we can't sell you this, because we would lose 66.2 cents, but not really, because of the mark up the store sells it for. It's too bad that Wal-Mart has gotten so big, they have forgotten who got them there. We, the people, and our business got them to where they are. Thank you for reading my complaint, even though it may seem minor to you, it's the point I want to get across.

I purchased one Giani Granite counter top paint kit and a few other non related items - 6 items all together. Two shopping bags were placed into my cart. The cashier charged me double and I did not realize until I had left the store. When It dawned on me that the bill seemed kind of high. I went back into the store and was refused for help on this issue - I was told the manager was not available.

I went back this morning and was told that they put two items in my shopping cart, therefore I did purchase two of the paint kits. As stated above I purchased a total of 6 items. The kit is about 18" long by 12" wide and 6" deep - only one per bag will fit. I asked to see the video - I was told no. I then demanded to see the video - I said show me proof and I was told no. I demanded to see the manager - again, the manager was not available.

disciplined or hopefully, "fired". The date of this incident was: 12-18-11, time: approximately 5:00 Eastern Time.