Wal-Mart - Customer Service

I was in your store in Council Bluffs, Iowa at approximately 10:05 am on Saturday, 2/11/12. I requested a price match for the DVD I was purchasing of the Twilight movie. Nebraska Furniture Mart in Omaha Nebraska has this movie for $9.99 when the store opened at 10:00 am. I showed my ad from the Furniture Mart to the lady who checked me out and was told the price match ended at 10:00 am. I feel this is extremely unfair since Furnitiure Mart had only been open for 5 minutes. I will certainly tell everyone I know about this unfair practice and will be purchasing from another store in the future.

I went into the store at 9:30am to buy some material. I asked two employees to please get me help or page someone to help me. I never heard the page and I never got the help. I decided to shop a little and come back to see if anyone had arrived yet who could cut the material. A young man from electronics was there trying to help another customer but couldn't get the reader to work so she could pay for it. He left to get help and returned with an older women from electronics who was nothing but rude. She did figure out though that the machine needed new batteries.

We asked if they could do the tickets by hand but she said no! She sent the boy for batteries and while we were all standing there, I explained that I had to leave soon because I had to go to work. I asked if she could please cut my material while waiting and she wouldn't do that either. I was only asking her to measure out how much was left on the bolt (about four yards) so I could buy it all and save time when she got the little price machine running but she told me no again. It's now 11:00am. I had to leave and I never did get my material.

My last couple of visits to Walmart have all been disappointing. I can't get anyone to help me or they don't want to. There's never enough lines open and I just don' t have what I want anymore. I used to love going to Walmart but now I hate their store. Sorry to say it but this is goodbye. I'm finished for good. Stop trying to be like Target and Kohl's and go back to being the Walmart when Sam was alive. That store was like family to me but now, it's just like all the others.

Our blender went out last night. My wife and I returned home last night after getting out of hospital from total knee replacement on her right leg. So I called care provider to come early today so I could get to Wal-Mart and back before she awoke. I live 40 miles away. I purchased a Ninja blender for $89.00 plus tax. This is used for her vitamin drinks. That is the reason it so important to have in home. Arrived back at home, unpacked blender, and center blades are missing. This meant I had to return to Guymon to exchange. This cost me more money for care provider plus fuel and my time. I believe a gift card is order to help me recover some of my cost.

My boyfriend and I get our money order at Walmart to pay rent. We always pay half with my card and half with his. She charged the whole $550 to my card! She acted like giving me the cash would make up for it. But it was Friday night. Banks are closed until Monday! Because of her, I went into overdraft and was charged $35 for the fee. She is responsible for that charge not me!

I have a 9 year old daughter named Madison who is severely disabled. I took her in for a haircut today at the Smart Style inside Walmart in Greer Sc. Upon getting her hair cut, the stylist bluntly came out and said, " What's wrong with her? She isn't normal." This is the 2nd time the same stylist said this to me. Not only did I stand there dumbfounded, I had no idea how to even respond to such a question. My child may be disabled but she understood what this stylist said. It's one thing to come out and ask this. If it would have been any other way, I would have kindly explained to her exactly what my child's disability was, as I am her voice, her advocate. But like I said, for her to come out and ask me this not only once but on two separate occasions, I felt disrespected, to the point I had to sit in my car and shed tears, trying to explain to my other children that not only are children rude and inconsiderate so are adults. However, adults should know better than to ask such a rude question. I don't know if this will be taken seriously, but I wanted to bring it to the attention of someone. Because of this incident, my family will no longer be using your salon.

I bought the coverage for a cell phone I purchased. The problem? The Wal-Mart employee told me that as soon as the return label was scanned, I would be able to use the gift card to go and purchase another phone. When I had to use the warranty I paid for, the website for the warranty says it will be 24 to 72 hours before I will have a credit on the card. So, I have to lose my phone service for 1 to 3 days? This was totally misrepresented to me, and I am mad.

My husband worked at Walmart before and was always told to be kind and help the customers whenever possible, even if he's having a bad day himself. Well, this cashier was beyond rude! Yes, I understand that Walmart gets hectic and the long lines can cause one to be unhappy. But this lady did not greet us, she complained about everything I bought, as if she had to pay for it herself. She put my batteries with my frozen food and I had to ask for a separate bag. She then proceeded to toss the bag at me and mumbled a comment under her breath. I was nothing but kind and had a smile on my face so there was no reason for her behavior. When coupon time came she refused to scan my coupons even though I had the coupon policy on hand and have used the exact kind hundreds of times, as I shop at Walmart 2-3 times a week! She called me dumb as if I couldn't hear her.

While scanning my purchases I mentioned she scanned one item 2 times, charging me $6.97 for 2 containers when one was $6.97 and the other was $9.97, which set her off too. I could have lied and saved $3, but I was being fair and got yelled at for it. There was a CSM worker standing behind her and she did absolutely nothing. She must have heard the comments if I did and saw the rude behavior. I have worked with customers my entire life and I have never, nor have I ever been treated in such a manner! I am disappointed in you Walmart and I think you need to refresh some associates' manners!

02/07/12, 10:30 am, Tuesday morning, Gaffney SC Wal-Mart. 5 registers open, each with long lines. No other registers open, including self-checkouts. Shelves are not stocked. Aisles blocked with boxes and cleaning supplies but no workers. This store is a disgrace and surely the worst run Wal-Mart I've been in. I left my $80 worth of items on a bag carousel and walked out. I'd rather pay more at other places than deal with a filthy store that has no concern for customers.

I bought a Sony recorder in San Leandro (1919 Davis St.) on 01/09/12 at 4:49pm. When I bought it, they were very busy so that they didn't explain to me only 15 days return policy. On 1/31/12 around 6pm, I bought it back for return, because I don't need it for my class. The record package was not opened at all. I just put it in my back trunk after I bought.

When I brought it back to customer service department for return, the staff "Alan" told me I cannot return it. He called manager "Brock". Brock told me the same. I asked for store credit. He said no to me with a tease smile. He told me to go to the Electric Dept, if they let me return. When I go to the Electric Dept, the girl, who work there, was very nice. She said maybe ok if I just want store credit. Then she calls store manager, the same guy "Brock" came. He told the girl said if she let me return. She need to response for it. Finally, I did not get return my recorder. I did not yell at all, I talked to them nicely. I feel very angry because if "Brock" can make decision, how come he sends me to Electric Dept. The Electric Dept needs to call him for permission. Wal-Mart always said they value their customer, now I get a huge question mark in my mind.

For the last 3 weeks, I have gone to Wal-Mart in Spring Hill Florida to pick up a can of Professional Hair spray, and a plastic tub of Trident splash gum. They have had neither the gum or the hair spray. Today, I asked a worker why they haven't gotten neither product in. The lady looked up the hair spray and said, "the hair spray is in, and we will put it on the shelves tonight". She told me I should leave my name and number, so they could call me, because they only ordered 12 cans of hair spray. I cannot believe that Wal-Mart would be so stupid to only order 12 of anything that they put on their shelves. The shelves are always half full.

The new store set up that has been implemented is cheap and shabby. Junk shoes cheaply hung on racks. There's nothing to good you can pick from the Ladies' wear section. By putting less in your stores, you have cheapened everything Sam ** set in motion. I used to buy almost everything from Wal-Mart. Now, I do not, and cannot, because it is not there. Wal-Mart better take a good look. By doing this, you are driving your customers to other stores, like me.

On February 5th (Super Bowl Sunday), around 11:30 am my daughter and I went to the Fowlerville Wal-Mart to get a sub sandwich for lunch. At 1:00, we pulled the sub sandwich out for lunch and started cutting off on the one end. This end had a ton of meat. The sandwich was very good! After each of us had our share of sandwich, my youngest daughter looked at the other end to find no turkey with only one piece of colbey jack cheese. 2/3s of the sandwich had absolutely no meat and the single piece of cheese. As you may think, "oh the meat probably just slid to the one end" but there was absolutely no meat (no pieces left behind, as if it slid).

Because this event happened on Super Bowl Sunday, my daughter and I took the sandwich back to Wal-Mart to bring attention to the manager, so other sandwiches wouldn't be made the same way. The manager of the Deli department told us that she made all of the subs, and that they were all made perfectly and that it had the proper amount of meat on it. We told the manager that, yes, the sub did have the correct amount of meat, but it was all put on one side. The manager just told us to go to customer service because she "didn't want to argue with us" in a very snotty tone. The manager told us just to get our money back, and we said that it wasn't about the money, that this was to help the Wal-Mart deli. The manager just turned her back and walked away from us.

We took the sub down to customer service to get my money back, because I was so ticked off about how I was treated by this manager. Down at customer service there was a very nice lady named Sandy. She understood my point of view and gave my money back and said this was unacceptable. Sandy also said that the sandwich was obviously put together wrong. We brought attention to her about who the manager was and how we were treated! We just want to bring this to your attention to help avoid any other mishaps with the Wal-Mart Deli.

Checking out is a nightmare at the Wal-Mart at 95th and Western in Evergreen Park. They do not open express lines after 7:00 pm. Every time I go there, it takes 15 to 25 minutes to check out. The frozen food is soft and the ice cream is melted by the time I get to my car. You, as Wal-Mart, need to re-train the employees whom the customer pays the bills.

There were 4 employees standing around, while people were in line 20 deep in 5 lines. The dissatisfaction is enough to shop at Jewel--we pay more but get in and out without my food melting. This problem is only at this store, as I shop at Wal-Marts all over. But this is the closest Wal-Mart to me. Sam would not be happy! I am a 40-year-old male, for your information.

I went to Wal-Mart in Harlingen TX to buy a watch at about 9:30 PM, and notice that the jewelry department was blocked off and that there were people waiting. Upon asking an employee if anyone was working, she responded in Spanish. I informed her i did not speak Spanish, and she continued to speak Spanish. A customer who was there told me that she said that the lady was on break, and would be right back, so I waited and waited, and finally went to speak to a manager at the customer service desk, who informed me that if it was blocked off, then it was closed for the evening, and I informed her that it was in a case by the aisle, and she said she couldn't help me, because it was a security issue. Wow, a $29.00 watch is a security issue.

I informed her that there were people waiting for someone to show up, and she said, "oh well". Really professional for a Wal-Mart manager, and earlier that night, I went to utilize the restroom in the back of the store, where i was met by a Spanish speaking custodian, who told me something like they were closed until tomorrow. I will not go to this Wal-Mart again. They have managers and workers with poor attitude managers.

I have the receipt showing I have a core charge coming back to me. I was refused to get the $9 back do to a spider web in the box with the battery. Then I was told it not a battery at all and yes it a battery for a motor cycle, not a car. We where treated like crap by Walmart Customer Service here in Chiefland, Florida. I paid this money and I should be able to get it back. Seem like Walmart found another way to rip their customer off on the money owed to them. This is another way for Walmart to profit. I am so ready to sue them do to all they done to my family in the past.

Wal-Mart ran a sale on cell phones on 2-2-12. I went in to store number115 and they never opened the wireless center until 9:15. When I requested a manager at 9:05 they paged one and someone had me waiting until 9:15. Is not every customer important? When I went into the wireless center they could not find the phone I wanted, which we look for 15 more minutes.

I was humiliated at my local Wal-Mart store tonight. I have been followed by your loss prevention officer for the last 6 months. When I confronted him, he was yelling at me stating I should mind my own business, and that I would be banned from the store for one year if I didn't. When I tried to explain how frustrated I am knowing every-time I walk in there he is right behind me, he would get even angrier. I tried to leave and said I don't have time for this. He persisted to follow me out of the store. He kept arguing with me. When I then stated I have a newborn at home and I needed to go, all he did was say "Mind my business and I will ban you from all the Wal-Marts in Canada." Other customers have seen this and said they were all going to make a formal complaint.

What kind of customer service is this? And obviously, I'm not a thief being that he follows me every time I walk in there. He must know I shop there a lot and head straight to the till. I'm in shock that you have someone working for this company. I hope that something will be done concerning this matter. Yes, I'm angry, and in fact swore at being harassed! I look forward to resolving this situation. If not, I will be telling everyone I know and talk to about how the Wal-Mart staff handles certain situations in The Swift Current, Sask location.

I have a Wal-Mart prepaid master card. I lost or misplaced the card so I called and reordered another. Today (2/1/12), I loaded my card today with $603.00. I tried to pay my bills and couldn't. I called the customer service to find out what was going on and why did they take five dollars out of my money after they had already charge me $3.00 to load it. The first time I called, they put me on hold forever and never came back. The second time I called I could not understand that person and she hung up on me. The third time I called I asked how to get my money back, she hung up on me. Finally, I just went on and paid my bills.

It's easy to take advantage of people who are trying to do better or improve their lives. I would expect better from Wal-Mart but then again, why should you care about one unsatisfied customer when they have millions. Thanks a lot for nothing.

I purchased a battery from Wal-Mart in August and was charged $9 for a core charge. I went to take the battery back and the clerk informed me that it had been over 90 days so I couldn't get my $9 back for the core charge. At no time did the clerk that sold me the battery say or inform me that I needed to bring the old battery back before 90 days or was there anything on my receipts that say than can keep my money for something I knew nothing about. I left the battery and stormed out because the clerks also treated me poorly!

For some reason, I can no longer order items through WalMart.com. I have called 7 different times to get the problem fixed. Each time, I am told it is a verification problem. I am using the same information that I have used for years. The service rep. tells me they don't know why the problem is happening and that it has to do with finance. I ask to talk to finance and I cannot get transferred to talk to anybody. They always say they will create a service ticket. Here it is over two months later and the problem still has not been fixed, nor has anybody contacted me.

I shop at this location, and have spent thousands of dollars there. It is a 24 hour location, so I expect to be able to shop at any time. I went there on 2-1-2012 at 5:30 AM to do my shopping, before leaving to go out of town. I understand cleaning must be done, with saying that I also expect some sort of customer service. They had roped off the entire section from meats to dairy, to do the floors. I needed several items, and asked if they could pick them up for me. They said no. I asked to speak to the manager.

David came and said, "when do you expect us to clean the floor? It is a safety hazard to allow a customer on the floor". It can not be walked on. I was watching 2 employees walk all over it. I said "since the employees were walking on it, why could they not get a few things I needed for me?" David's attitude was so arrogant. It just made me madder. I asked for the DM number, and he just said 100- Walmart. As if I was just a number, and did not care. So now, I will not be able to leave to go out of town, because I have to wait for another store to open, so I can shop for my mom. If I treated my customers like I was treated, I would not have a job! I am beyond upset. I will never shop at Wal-Mart again.

Today, January 31, I went to Wal-Mart Richmond, California to exchange a Juice Maker because some parts were missing. I was instructed to go to customer service and return an item. The lady in customer service was very nice and credits my returned purchase and told me to go and pay for the exchange Juice Maker item and tell the cashier to sell me again the guarantee for another year that was previously purchased with the original item. I bought 5 more items before going to the cashier.

After the cashier run my new purchase op#00000311 Te#26 TR# 02927 ST# 3455. I asked her about the extended guarantee. She told me "no you cannot buy it". I reply that I bought an extended guarantee for the same item last Friday. She answers me to use the same guarantee, and I answer, "How I can use it if you did not charge me for the guarantee?" She replies me to look for a manager. I did not know what to do and at the same time, I found I was charged for 3 items when I have with me 6 items. I was concern to go out of the store and be accused of shoplifting.

I went back to customer service and explained the situation to the lady and she was so nice adding the guarantee to my item and the 3 missing items OP# 00001383 TE# 92 TR# 08307 missing from the purchase of the return item.

A $1,000 check was stolen from me. My name was forged. The check was en-cashed by a Wal-Mart employee. I've been trying to get this taken care of for 2 years. I just keep getting the runaround. I've contacted the police department, but haven't filed charges yet. I have the paperwork. It's a felony. In Kentucky, there is no time limit on statutes of felonies. I just keep trying to email Wal-Mart. After all this time, I should be drawing interest on the money, for at least $250.

A Turkish woman was at customer service desk getting a moneygram. The girl behind register was annoyed and started mumbling things under her breath. She threatened to call child welfare services on woman. She didn't do a thing to her child. When the woman asked why she was being threatened, they called management. They called her a liar and crazy. They treated her as if she were a delinquent. Because of her heavy accent, she was not able to fight back. They were escorting her out of the store. Had my husband and I not been there, they would have.

In the end they still didn't help her with her money gram and the girl behind register was gossiping all around the store about the situation. She was not reprimanded and continues to work there. She lacked etiquette and tact. She lied about her name. If she had done nothing wrong, she wouldn't have lied. I have seen her being rude to many customers in the past.

The manager on staff was also very rude and nasty. She doesn't deserve to be in that position either. I have never witnessed anything so disgusting in my life. To work customer service, you must have patience. The woman never threatened them or cursed at them to be treated the way she was. I am appalled by such behavior and if they are not let go, they should definitely require they take courses on patience. Wal-Mart has no consideration for their customers. I don't know where they hire the people they do.

I produced a receipt that could not be read because the ink had disappeared. The CSR said I would have to return as "without receipt." I had exchanged three items in December 2011. (Specifically, the items I exchanged [not returned] was yarn.) And because I had made three returns in December 2011, the CSR said I would not be able to return anything to the store until December 2012.

I explained that the ink had disappeared from the receipt. The CSR stated she understood that but that because she could not read the receipt, she could not key the receipt number in.

This is not the problem of the CSR; this is a problem with Wal-Mart. Specifically, the ink does not stay on the receipt. Also, for customers who shop in Wal-Mart, at least 270 out of 365 days per year, it is absolutely insane to only allow a person three exchanges without receipt in a 12-month period. I could completely understand not allowing a person to return an item that costs over $50 without a receipt But because the ink does not stay on the receipt, I don't feel that I should be penalized for Wal-Mart's inability to produce a receipt that will last 12 months.

The supervisor who took over at 6 am at the Wal-Mart on Platte and Shelton has a problem talking to the crew members and employees. She doesn't know how to talk to them very quietly and privately, so my friends and I will not at that store. Some disciplinary action needs to be taken against her. I don't know her name, but she has red hair.

I am a Brazilian consumer who made the mistake of buying a fridge at Wal-Mart online in Brazil in December 2011. It's for delivery in 11 days. Now, it's January 31, and there's no fridge. I have written and phoned Wal-Mart Brazil twice to follow-up, and no one knows where my fridge is nor when I'll get it delivered. Online complaint was made in mid-January, and no number was given for phone complaint last week. I can't get your people in Brazil to respond. My Visa credit card has been debited on December 26 (first payment on the fridge). So I assume my part of the deal is happening. What else can I do, other than tell my friends to buy elsewhere?

For months, I have been asking for my local store to resume carrying Italian Cream Cakes. They used to carry them. According to your website, other Wal-mart stores carry them. However, all I am ever told is "We have no control over what comes into the store." It is then suggested that I call 1-800-WALMART. I have tried, and I have been told that there was nothing that can be done. I have emailed the store manager, who did not respond.

This is not just about the cake. There are other items that the store used to carry, and that I wish would be carried again, but the response is always the same. Have you completely divorced yourselves from the wishes of your customers? The standard suggestion to customers wanting something to be carried in a store used to be to speak to the manager--not in Wal-mart. Are we too much trouble to deal with? It is true that it would cost a bit more to change to another retailer, but I am willing to pay for better service.

Today, I patronized your Brantford Ontario location, and received a very concerning service. After work, I was participating on a conference call, with our company's executive team, and had to stop into your store, to purchase a birthday gift for a family member. My experience was pleasant, until it came to checking out. I approached the check out cashier number 3, where Shirley was manning. Shirley proceeded to ring up my order. At the end of the order, I handed Shirley into her hand the amount due, and she placed my cash in her till. Instead of handing me my change into my hand, Shirley placed all of the change (bills and coins) on the counter. My hand was clearly extended out to receive my change. Now, I had to interrupt my conference call to ask Shirley why she did not hand the change into my hands.

Shirley's response was, "well, you were on the phone, and that is just rude". I was so shocked that an associate would tell a customer that they are rude, because they are on their cellphone. I cannot understand why your associate treated me this way. Furthermore, why would I, being on the phone, make her treat me bad? I am a professional male who is also a visible minority. I almost feel that this poor treatment had to do with my skin color, and nothing else but this. I would like for you to please respond to this serious concern, in a timely manner.

While shopping at your store yesterday 1/26/12, I went into McDonald's inside your store. I was waiting for my order when a lady in one of your motorized carts that you provides to use, hit me with the basket on the front of the cart. This was observed by both my daughter and the manager of McDonald's named Roberto. He then proceeded to call his corporate office and supervisor. He was told to get the manager of your store since it was your motorized cart. We waited for quite a while. Upon his return, he brought me a bag of ice for my back which was getting very sore as time passed. After much more time, your Assistant Manager Jim V, came over and explained that since it was customer to customer, you had no liability.

We then went to an Urgent Care facility and the doctor said I needed to go to the Emergency Room. He explained they had no x-ray machine. We went to the Emergency Room and saw a doctor who prescribed two prescriptions one for pain and one for muscle relaxers.

I am very confused why you don't take responsibility for the carts since they are yours. Don't you think your liability insurance should cover people being injured in your store with one of your carts? Jim V was very abrupt and said he didn't want to argue when we were trying to get some kind of answer. I am not excited about going back to any of your Wal-Mart stores in the future due to these people driving around on the carts you provide and they don't even know how to drive them the lady who hit me almost hit several more on her way out of McDonald's.

I was stopped when I was almost out the door at Wal-Mart where I had purchased my usual groceries and other items. When I get items that are not groceries, I put them on my credit card and groceries on my debit card. I had purchased a roasting unit which was on sale and was on the bottom of my cart and I put it on my credit card so it was not on the first receipt. I did not realize that the cashier had not given me my receipt for the roasting unit. The greeting lady was not at her post when I was going out and as I was exiting out the store, the greeting lady started yelling at me to stop and several customers were staring at me. The lady asked me for my receipt and I showed her the one I was given. I realized then that I did not have the other receipt, so I had to go find the cashier. Since he was not at the cash register and had gone to customer service; I had to go find him and he went and got it and gave it to me.

I was distressed about the whole incident and I feel this should never happen. I was in a hurry that day and the incident held me up for several minutes plus the humiliation with other customers staring at me. I called the manager after I got home and told him to replay the camera tapes and see what this employee had done. I also told the manager to play the tape showing that I had paid for the item at the checkout and he could see me showing the item to the cashier and paying for it. I had just finishing paying for groceries which was $130.00 or more and they the nerve to stop me for a $25.00 item which I had already paid for. I called the manager back and he laughed and said, "I see that she caught you."

That really infuriated me and I realized that he did not look at the tape, which showed me paying the cashier at the same time I paid for the groceries. I contacted a lawyer about this matter and the lawyer stated, "Wal-Mart has too much money to fight them." I feel the employee went to extreme measures to stop me and the employee should have been at her designated post, which is located before you start anywhere near the exit. I have never been so humiliated and had anxiety over this overwhelming incident. I have never seen an employee running and yelling after a customer unless they were shoplifting and that's the way I was treated.

I would like some help with the electric wheelchairs at the Carlisle store. There is never enough or sometimes, nothing at all. Or, they are not charged up and they die in the middle of the store. When you are handicapped, you do not need this. It seems that they also are not replacing the ones that are broke. This has been continuous for many months. You wait for a cart for 20 minutes or sometimes even longer. Then, when they do come back, the batteries are dead! Today, we got tired waiting. This is getting very old. We really like Walmart, but we are about ready to go somewhere else. Thank you very much.

Does Walmart have a policy against their cashiers bullying children?

I had no intentions of hiring a lawyer. I simply wanted Walmart as a company to acknowledge what has happened. My daughter refuses to go with us to the store, the only store in our area for fear of running into this cashier. Lo and behold, she is still working with the public! It just blows my mind! This woman without reason began badgering my child about how she was speaking to me. Now as a strict parent, I would have stopped any behavior that wasn't called for. She had a gift card that she was using and went over her limit. I simply told my daughter to watch what she spent next time. My daughter replied by saying, "I know. mom and when you give me the receipt, I will pay you back for the overage of my gift card." The cashier took one look at my daughter standing with my husband and said the following, "Young girl, you better never talk to your mother like that again.

If you were my daughter, I'd wipe the floor with your **." Taken back, we almost ignored it. My daughter was red in the face and I was shaken but tried to direct our attention to other things around us, but she refused to let up. She explained how her mother kicked her out at 15 and maybe I should teach my daughter a lesson and kick her out too. She stated that " girls like my daughter need be taught a lesson". My very shy 14 year old decided not to take the abuse any further as the cashier consistently kept making glares and eye balling her. My daughter said, "you have no right to talk about me to my mother that way." Without hesitation the cashier stops and says, "There are places for girls like you," and turns to me and says that I need to send her away to a home for children like her. I then said, "She's only 14, ma'am and she hasn't done anything wrong!"

I cashed out and left. As I was leaving, we watched her eyeball us from the register to the door. I believe she was a bit worried about what we may do. After walking out the door, my daughter resorted to tears in the parking lot. We quickly turned right back around, sneaking through the other door and right to the service desk where I demanded to speak to management. The gentleman obviously saw she was visibly shaken, and it took me a lot of convincing with her under my arm to get her to go back in. They took down my info and said they would be calling me the next day. Next day,there was nothing! My husband called, left a message left and there was no call back. Again, the following week, there was nothing! I called corporate and left information for someone to contact me and still nothing!

The district manager who wasn't in yet again and I spoke with her assistant. She was less than kind and informed me that I had no rights to request all 4 videos to be held. one from the register, one from the corridor, one from the parking lot and one from the service desk! She told me that if I spoke of a lawyer that they would no longer speak with me. She said she would pass the info on and let me know when the investigation had taken place. It is now the end of the month and I haven't heard one word from Walmart! After speaking with the police department, they informed me that I should take it public! It was within my rights to let people know about the treatment my child received from this company with little remorse and absolutely no apology or responsibility on their part. I am now doing my part to make this known and making people aware. Bullying happens not only in schools but sadly even within Walmart! The mental stress that my daughter has endured is far more than Walmart can apologize for.

After I finished shopping, I used a power chair (because I have Parkinson's). I went out the door and pulled to the right wall, so I could put my packages in the carry compartment. This woman, Ms. **, screamed I couldn't do that there? So, the packages were thrown 2 feet away to the floor (Ms. ** is now happy). Somehow, I got out of my chair, and retrieved my packages. I asked to speak to the store manager. They said no way, but I got to talk to the assistant manager. She said, what do you want me to do? Does Wal-Mart want me to go somewhere else? This is not the way to help and treat handicapped people.

While checking out at the register, the clerk was having a conversation with another person, who I assumed is a co-worker who had just finished her shift, and was in line behind us, waiting to check out. The sales clerk had no disregard for our groceries, and was throwing them in the plastic bins, that we just purchased, until my wife told the clerk to be more careful with our groceries. While we were checking out, the sales clerk was having a conversation, and using explicit words through the whole conversation, until I reminded her that this is a retail store, and not some bar, and that I did not appreciate her using that kind of language in front of me or my wife, and thank God I did not have my kids with me, and that she should exercise better judgement.

The clerk did apologize, but it did not seem heartfelt, and that she was just responding to my objection of her cussing, and she kept on with her conversation. A few minutes later, another co-worker came over, and asked her if she would like to volunteer to go home early, and that they were asking all the check out clerks (I assume that they had too many on shift). Our sales clerk said, with a smile, that she would love to go home early. After we checked out, my wife found the store manager, and told him about our experience, and he said that he would address the situation, and apologized.

He said that he was looking for volunteers to go home, and that he would send her. I don't feel that was punishment, and that she wanted to go home any way, and he was just doing her a favor. My family spends a lot of money in your store, and I don't feel that we were treated right, and I don't feel like this sales clerk has your best interest at heart, as well. I feel that the days of the "customer is always right" are gone, not only in your store, but in all the stores throughout the nation, and that is a shame.

I went to the Wal-Mart at 223 N Myrtle School Rd. in Gastonia to buy a cell phone for my niece's birthday. I stood by the phone section for about 15 minutes when the person working in that section came back. I asked her could she help me because you have to have a key to unlock the item from the shelf. She rolled her eyes at me as if I had bothered her. So I said, "That's ok. If it's that big of a deal forget it. I'll take my business elsewhere."

My boyfriend ordered me an Identity Tab from Walmart.com for Christmas so I did not receive it until then. As of a week ago, the Tablet totally died. It won't even turn on and I put charger on to see if maybe that might be the problem however, nothing! I tried returning it to a Wal-Mart store and they inform me it's past 15 days (refund time) for electronics and that I would have to contact Walmart.com where the item was purchased.

And of course, they can't help me either as they put it again past 15 days return policy. They inform me I have to contact the manufacturer of the tab so now I have to take time out of my busy schedule to contact yet another person and hope and pray I get somewhere with them, so then I'll have to return it to them and then wait for them to check item and then contact me to see if its covered or not and if so then wait again for them to send me another. Forget it! I don't even want it now. This has been nothing but a hassle from the moment my boyfriend placed this order from the TV delivery to the tab. I'm done. I will never ever use Walmart.com again! So beware!

I want the world to know how I was violated and mistreated by Wal-Mart managers. I took my car there to be serviced. In turn, I was falsely arrested, because of poor management training. In this video, you will see pictures where Wal-Mart failed to put the skid plate back on properly. Later, it came off on my way to Louisiana. Once I returned to Georgia, I was told to come in the store. When I came in the store, I was disrespected by the assistant store manager, and told it's just a Dodge Charger, and everybody has one. Wow, I was thinking the same thing when he told me that! Here's a link to the video on YouTube: **.

This particular greeter is usually in the garden center of the Walmart on Epps Bld in Athens, GA. He will start up a conversation about politics and bad mouths the President and the people running for President. It is getting to the point that I will not visit Walmart if he is there. He is an older gentleman with a scruffy beard and a bit on the plump side. I know he can express his opinion about topics but not while he is working. He makes me very uncomfortable and if this continues, I will stop shopping at Walmart and shop at one of the other stores in my area.

I have used cover girl eye liner and mascaras for years but the quality and quantity has dissatisfied to the point I have started using another companies' makeup. If u could just go back to the way they were, you would have me back... signed... unhappy customer.

We have shopped in a lot of your Wal-Mart stores and everyone of them have junk for shopping carts. I don't think you ever do maintenance on them at all. They either thump, pull off to one side or the other or they are difficult to push. It seems like once in a while you could get one in decent order.

I'm sick and tired of going to Wal-Mart at Pikeville, KY. It has the worst service ever! They never have enough registers open for business. I went in last night, January 22, 2012, and waited 35 minutes to get out of there. I will not be back! There is one 30 miles away, that is so much nicer, and have people working there. This is not my first complaint on this store, but it will be my last! I own a business, and I am well aware of how one is run, and this is no way to treat people. My time is more valuable, and I refuse to wait in line over 10 minutes to check out. It is ridiculous!

I bought an air bed from the Wal-Mart on 4893 Lone Tree Way Antioch, CA. I've had to return it too times before, after about 3 or 4 weeks of use. They wouldn't hold air overnight. So the last time I upgraded to the more expensive bed hoping it wouldn't have the same problems. But I had to return that one too. But this time the floor supervisor told me don't bring the bed back because they wouldn't exchange it again. Then she said to look at the new policy on the air bed is only guaranteed for 15 days. And I was thinking why would Wal-Mart sell something that only had a 15 day return policy.15 days? Really, now for a $55.00 item, it's just not Wal-Mart.

First off the issue tonight was with a cashier named "Inca", which I'm not sure if that's her real name because she didn't have a name tag but she was the only cashier open at approximately 12 am. She was very rude, disrespectful, and unprofessional. I suppose she was waiting on a manager approval or price check for the customer in front of us, so I asked her if she could suspend the transaction and take care of us. She ignored me and turned to talk with another employee, so I left without the item that I came to get. We always have issues at this location. The customer service is terrible at this location. The employees are not trained. They have terrible customer service and have ghetto attitudes! This location is just around the corner from my house but I will go out of my way to shop elsewhere.

I have continued to shop with you out of convenience, but as of now I will definitely post a formal protest on Facebook and tell everyone I know not to shop at this location if something is not done about the employees and their attitudes! The Wal-Mart's around Houston are all going downhill, but this is definitely one of the worst! My mother is a Sam's Club member and I was going to purchase a membership as well, but now I am considering CostCo even though it will be out of my way to shop there! We spend too much money at your stores, especially this location, to be treated like ** because our money pays your employees' salaries!

Hello, Wal-Mart corporate. I was in one of your store this afternoon about 2:30 or 3 pm to cash a check. Store number 2475 at 1436 Dogwood Dr. Se Conyers, Ga 30013. I dealt with a Sonia in the checking department. I presented Sonia a check drawn from Wells Fargo bank, issued from Forsyth county North Carolina where I used to reside. I now reside in Conyers Georgia. Sonia refused to cash my check, asking me personal question that has nothing to do with cashing a check. The check was written to me at my new address in Conyers and I had proper identification.

Now, I drove six miles to your store and six miles back home, that's a total of twelve miles driven, when I had called the store before and was informed that Wal-Mart would cash my check. All said and done I could have stayed home and waited until Monday when the banks open up, but an employee stated my check would be cashed. I would like the store manager to speak to Sonia to stick to her job and if she felt something was wrong with my check, she should follow company policy and call the police instead of prying into my personal business.

To set the record straight my daughter was murdered a few months ago and I now have my custody of my grandson. The check is from the state of North Carolina where my daughter and grandson and myself used to live. There was nothing fraudulent about it. Please speak to Sonia about making your customer waste time and gas over stuff like this. My feelings were very hurt. I have not gotten over my daughter death.

I have been going to the Wal-Mart in Brighton, CO for over 5 years. The customer service is so bad I used it as a test of my patience. Most of the people, from the pharmacy to customer service department (terrible) are rude, disinterested, and sloppy with an attitude. Today I was standing in line at the pharmacy when the lights went off (in the pharmacy) and the same rude woman that I have seen so many times told me I would have to come back at 2 pm.

I have worked in a business where customer service is premium and have had one issue in 18 years. If they can't do their job with grace, they need a job where there are no people or issues. I am finally going to drive the extra miles and give my business to a different store. The Brighton store needs a good cleaning and organizing, along with a manager that knows how to manage. Do something! Wal-Mart's reputation is awful and it's obvious they don't care.

I didn't know that if your child helps you load your merchandise onto the conveyor and they touch something that is an age-restricted item, Walmart will refuse to sell you that item. I and my husband are well above the age to buy cigarettes and alcohol as well as clear coat spray paint (the item in that was touched by my son). It's ridiculous! I left angry! I am not shopping there again and will not renew my Sam's Club membership either.

One star, this store experience bad weather and it affected the cash registers electronically. Cash was the only check out method. Several customers were very upset with the cashier, but for the most part everyone else just took it with a grain of salt. They handle the pressure pretty much except one customer was way out of line saying those poor choices of words. I think the management on duty didn't handle the situation well.

Just a suggestion. Training classes need for key personnel in charge in areas when things happen, i.e. first an announcement could of ease some of the problem by say over the loud speaker: Wal-mart customer, we are having problem with the register, please excuse us but we're working to get everything back in order. Just something for the buyers to understand that situation is being work on.

I ordered a class ring for my son at our local Wal-Mart about the middle of Dec. and was told that it would be back in about 2 weeks or around the middle of Jan. around the 15th, which was good because my son would graduate on the 13th. So when I went to pick up the ring, I was told that it wasn't back, and would not be back for another 4 to 6 weeks, maybe even 8. I asked the lady why I was told 2 weeks and not longer. I told her the lady that took my order even wrote at the top of my order form that it would be back by Jan. 15th.

She looked at me like I was crazy. I asked her if they keep a copy of the order form for their records, she said they do. So when she found my order form and looked, and sure enough, it said it will be back by January 15, 2012! After that all she said was "I'm sorry," and walked off to attend to another costumer. So needless to say, I will not be ordering from Wal-Mart again!

Walmart has really gone downhill over the past years. My biggest complaint is everything practically in the store is made in another country, mainly China. The quality of those products are inferior and a waste of money. The prices continue to climb and store shelves are almost empty the majority of the time regardless of the time you shop. If you bought a simple item as a vacuum cleaner, which requires HEPA filters/belts, etc. and return to the store, nine out of ten chances the item is no longer carried so guess what? No HEPA filters, belts, etc.

The selection of clothing is a disaster. If by chance you do find a clothing item that you do like, several things can happen after washing. The pants that fit great in the store have either shrunk, so it is too short or after the wearing it for a while, it becomes too big. Pants and shirts are hardly ever true to size and again, I hate to say it, the items are made overseas where it is apparent Walmart can purchase them in bulk at a low price and sell the items to the consumer at an inflated price regardless of the quality.

Walmart, once you advertised and prided yourself on "buying American", can we please go back to that time on all products to include food items? Thank you.

This year, I had to buy presents for myself as well, because my husband got both hips replaced, and was in recovery. One gift I bought on 12-15-11 in Wal-Mart, Plano, TX, close to 75 N (today is 1-12-12) were black and white cozy slippers size 9/10 for $9 (without tax). I wrapped it and put it under our Christmas tree, because we wanted our 5 year old son to think that mommy got presents from Santa as well. So, I started to wear the slippers on 12-25-11 (Christmas day).

But after about two and a half weeks, which was on 1-11-12, I noticed some white spot on the black bottom of those slippers. Yes, a hole. No wonder, the bottom was just made from fabric. I did not have a huge expectancy from them, but two weeks? I think that's too short, even for $10 dollars, yes. Now I count the tax as well. So, as I said, I bought the present for myself. Therefore, I had the receipt. I saved it mainly due to the toys I got for my kindergarten son. I wanted to be sure I would be able to return the gift, if it doesn't work.

And here comes the second part of the story. I went with the receipt and the slippers to the mentioned Wal-Mart to get my money back and buy a different type of slippers. They refused to return my money, and said it's my fault. Why? It's because I used them. I said, yes, I did, but only for two weeks. Then, it got even worse. They let me know it is impossible the slippers be in those conditions, suggesting that I brought some old shoes and wanting money refund for a different one. I could not believe my ears, when the manager, Daniel, declined to give any refund, or his business card. Yes, it upset me, because there were other customers in the Customer Service area, and looked at me as if I was a criminal that wants to steal money, or how should I call that.

Yes, it did hurt my feelings, and then I screamed to get the manager's full name, which is supposed to be Sheppard (first he gave me only his first name, second he repeated only the first name). It got worse again. They wanted me to explain how the shoes could get a hole in just two weeks. I believe they should explain that to me, not the other way, because they sell it, not me. I bet they bought it from China for $1 or so. I got upset; left the slippers there, took only the receipt back, and went empty handed to my car, where I burst into tears. I felt very humiliated.

As a matter of fact, Wal-Mart was selling these type of slippers only around Christmas, not sooner, not later. But even so, I was accused of lying and more. I called to their customer service line. I was told somebody will investigate the issue and give me call back. As you assume, I got no response. My next Christmas or any other shopping? Anything, but Wal-Mart.

We were in our local Wal-Mart today and as we entered the store, we were stopped by a door greeter and was informed that we were not able to bring our orphaned kitten into the store. We then explained that numerous CSM's and managers had seen our kitten and had no problem with her being with us. She is kept zipped up in a pet carrier and is never out of the bag to contaminate any meat or food items. She never makes a mess in her bag nor does she dig and scratch and yowl to where she is a bother and noise complaint. Many cashiers look forward to seeing her and enjoying her progress and we get tips on care from everyone there.

She was rude in the way she went about it and up until today we have never, ever had a bad shopping experience there. We do all of our shopping there as well. We are also complaining because we see many little old ladies in the motorized carts with little poodles, terriers, chihuahuas and other toy dogs not on leashes or in bags or under control yapping and jumping about in the baskets and no one has ever told them to vacate the store. We feel we were unjustly discriminated against and we are quite upset about it as our kitten is secured and quiet the whole shopping time. And now, after taking her with us for the last 10 weeks, even past this particular door greeter, we are now being targeted unfairly.

This store also always has birds flying around who could contaminate the foods and yet they are never shagged out of the store. For all we know, the produce gets eaten and/or messed on by these birds who could be carrying God knows what diseases. All we ask is that until she is old enough to be left home alone in a few weeks that we be able to carry with us as long as she is secured within the bag and is never out of it. We can send a pic of her bag so it can be seen how secure it is for her.

My name is Rhonda ** and I bought two bikes for my kids and a one-year warranty on them both. My son's bike needed to be repaired because the handle bars were stripped out. Then, Friday, 01-07-2012, my son was riding the same bike and the whole front wheel came off and it threw him over the handle bars and he has all kinds of injuries. Worst one being a possible fractured elbow. He was hurt pretty bad because of this faulty bike. I took the bike and my receipt back to the store number 0368 and told them I wanted to exchange the bike. I did not want it to be repaired and I told them what happened and they looked at me like I needed to repeat it. I need to hear a response--don't look at me like I'm stupid.

They exchanged the bike and the whole entire time I was there not one person apologized for anything that happened. That upsets me. My son is in pain right now as I write this three days later and it's from a faulty product. I put a complaint in on another page and have not received any kind of reply, so I'm done being nice. Now I want someone to apologize to my son and me for not even trying to be nice about the situation and for selling us this bike with missing parts so he can flip over and get hurt. You guys make it right or I will lawyer up because I'm tired of your people in the Parsons Wal-Mart being rude all the time. And I will quit shopping in that store. Just make it right, please.

Went shopping at your store and spent $201.17. When I was exiting the store, I was stopped and asked to produce a receipt for my grocerys because I had pop on the bottom of my cart. I felt like I was being treated like a theft. I am very upset, I spent a lot of money there.

I ordered an item from Walmart.com Nov. 30 to be delivered "site-to-store." The latest possible date of delivery was listed as Dec. 16. When that date came, I called the customer service line. They had no idea where the item was and had no tracking number. It was lost in the system. After two more calls, I was advised to cancel that order and order the item to be sent to my son's house, since it wouldn't make it by Christmas. The original item was delivered to the store Dec. 23. It hadn't been cancelled, despite my request.

I immediately cancelled the second, identical item, both online and by phone to customer service on Dec. 23. They assured me it was cancelled, but it never showed up as cancelled on my account page. Finally, Jan. 4, I received a notice that "delivery had been delayed." I called customer service again and said I wanted the order cancelled. They said they would try, but couldn't guarantee it. Long story short, it was supposedly delivered a couple days later. Now, my son will have to pay to send it back. There is something drastically wrong with WalMart.com's customer service system, and I will never order from them again and urge others to beware as well.

I was checking out and asked the cashier if I needed to fill out the check or if she was going to run it through. This was a business check I was using. She then took my check to her supervisor and she turned and asked me if the business on the check was mine. I did reply, "Yes, of course." The supervisor then took the check to her supervisor with a copy of my GA license and a business card. She came back and told me they could not accept my business check because it did not have the bank address on it. I responded that none of my business checks have a bank address on them. I also stated that Sam's Club took the same check two times this past week. I was buying business supplies for my office. I know now to stick with local small business stores to do my business.

I was making last minute Christmas shopping. First was a purchase for Planet of the Apes. The electronics department found me the movie I knew would be hard to get that night. I then made a purchase amounting to more than $200 towards men's Christmas presents. Next stop was groceries for Christmas eve, Christmas morning, Christmas day, right to New Year. I had it all planned, and even though I had a small limit on an already small budget, I put aside $75. A lot of money for my budget. My purchase was beeping through, and the total was $140.75. It was over my budget, however, a quick transfer from savings to checking would leave me $26 left for a snack for my son at McDonald's. I politely told the young man, "I am so sorry, I have the money, I just need to transfer it over. I'll just use the payphone. Maybe you can put me on hold, and get a few of more people through".

I called the bank at TD Canada Trust. I told the guy I was standing in line short at Wal-Mart, and could he please transfer $75 over to checking, wished him a merry Christmas, hung up, raced back, and said, "all done, sorry for the wait" and the cashier had my receipt, then after that didn't work, he had a tiny bar code that he scanned. I put my card back in, and excited about the shopping being done and about to head home. The cashier said it didn't go through. I thought we pushed savings, or that we made a mistake, so I said "sorry, let me call the bank again, but I'm sure positive it went through". So again, at the payphone, my son standing with groceries at till, I said hello to the banking specialist and said "hello, sorry you just talked to me, I need $75 put into my checking account". He said, it was done, and that you just made your purchase of $140.75 at Wal-Mart. I said, yes.

Being happy once again, I told my son to come over, which he did, because I wanted him to tell the cashier that it went through. This is when the nightmare started. I'm having a bit of an anxiety attack right now, just typing this. I am so scared I am going to have people mad at me for not letting this go. Having anxiety issues to begin with, is huge part of shopping at the last minute, because I don't have time to think. It's just all rushed. Anyway, there was a lady walking by. Pleasant she was, and I said to her, "excuse me, how is it that there is not enough money to verification, and that groceries are paid for, but the cashier said they're not". I was told to wait right where we began to speak, and I stood there by the wall next to the washrooms. I wanted to move, but I had staff looking and watching us, like were going to run off.

I understand they don't know me, and maybe people might have tried to leave, but I was not one of them. The lady told a manager by the name of Dana, who came over, and I explained to her what happened, and even called TD banking specialists again. After a while of trying to verify I paid for my merchandise, I was repeatedly told I never paid, and because it was closing time, and everyone was anxious to get home, the manager, whom I can point out, because of a noticeable limp, and who was making a huge impression, even while I was in line before paying, as he kept walking all over, not even in an organized manner, but it was what he was saying that made him stand out. "I need to be out of here, and be home by seven. My family is waiting for me. Let's go. I need to be out of here. Deal with it. Let's get these lines out. I need to be home by seven". Hearing that made me nervous, but I still wasn't under the impression of what was to come.

I had the bank manager, no longer the specialist. I had the lady employee come over every once in a while and say, we will get this dealt with, sorry for the wait, and if we could just stay put, and she would be right back. And now that I'm writing this, I owe Wal-Mart 2 cans of Pepsi. We were standing there pretty long by then. I was thirsty and hot, as anxiety was kicking in more and more, as people were standing there staring at us, from the employees to manager, to customers, to my son who was telling me not to shake and to relax. When the manager Dana is back, telling me that it looks like it didn't go through, and with the bank manager on the phone still, I said "can you please tell the manager here at Wal-Mart that it went through?

They keep saying it didn't" It lead me to cry, as the bank manager says, "tell them to call the merchandise something, and they can verify that you paid, and even more was said and done". I was seeing store employees leaving, and the store was empty. The manager Dana standing next to me, and both TD and Dana said, "I am so sorry, and is there something i can do". I just cried, and said "I just want to go home please. Thank you for all your help, but I just want to go home". I couldn't stop the tears, as it was apparent I was leaving my cart full of groceries that I paid for, and although Wal-Mart said "if you want you can pay for the groceries, and you can leave with them, or come back after the holidays, because tomorrow will be crazy, being Boxing day".

I told them repeatedly. I only had $75 extra, and I only have limited funds. I'm on long term disability. If I had the $140.75, I would have saved myself from this ordeal and embarrassment, and already paid. I would come back and get my refund. I would have already left happy, but I'm leaving knowing I won't even have Christmas groceries. Are you seriously saying I didn't pay? Dana said sorry, and I did snap a bit at her, as she said, "hopefully the bank can sort this out, give you back your money", as she handed me a huge printout of my groceries, and 6 lines highlighted in yellow.

But wait, it has only gotten worse. I would like to speak to someone about this. I ended up in tears. I felt humiliated, and I was just so emotionally worn out from what happened a couple of days before New years Eve, to the next week leading up to this complaint. I swear Thursday that just passed from this date, that things went from horrible to just anxiety-heightened, and confused. What's even worse is that I actually worked for Wal-Mart years before. I still have not received a refund for $140.75, no apologies were given, and I am sitting here in pain, typing this complaint. I was embarrassed and in pain from the stress. I just want to say forget it, they win, let them have my money. But if I don't stand up and say something, who will?

I called the Walmart in Truro, Nova Scotia. I asked to be transferred to the seasonal department because my mom had just bought a snow tube for in the snow and my kids really liked it so I thought I would go in and get three for us. I called to make sure there was some as I didn't want to upset my kids if I told them and they didn't. I tried three times and every time the woman answered all she said was seasonal and didn't say a name so I don't know her name. I would just say, "I was just calling to... " and then she would hang up. I got very mad and I tried for the fourth time and they just wouldn't answer in that department.

This is not very good business. I buy my groceries and everything I need there. I am in every two weeks spending at least $300 as I buy diapers and all the stuff my kids need. This is not the first time I had a bad experience with this Walmart location but I still went back. After today though, I may cut my business with Walmart back since you don't get treated very well by some employees. It was not necessary for that individual to be hanging up on me multiple times.

Wal-Mart Highway 280, Phenix City, Alabama. My mother is 78 years old and likes to shop at this Wal-Mart but it is hard for me to take her there because they only have two wheelchairs without baskets. She can not ride a scooter and half the time nobody can find these tore up wheelchairs. This is a big problem every time we go here. I keep begging her to shop at K-mart and she insists shopping at Wal-Mart instead. K-mart has plenty of wheelchairs with baskets on them. Please fix this problem. I told the manager it was a hassle to shop here and she said it was fruitless to order more because people kept stealing the wheelchairs.

For Christmas, I received a bike that was bought through the Black Friday sale. When I put the bike together, I realized the rear axle was bent, the wheels wobbled, and it needed to be trued; brand new bike right out of the box. I went to Walmart in Troy, MI and tried to have it replaced. The assistant manager who was very rude told me the best they could do for me was to take the refund money off the purchase of a $200.00 bike. Apparently, according to her, the bike was just made for Walmart's Black Friday sale and clearly was printed on the flyer.

This bike, according to the flyer I read, its value was $199.00 and it did not state it's a Black Friday item only. Most other stores would have gladly replaced the bike and been happy for the business. Well, I informed her that I would take my money and spend it at another store and would never shop at Walmart again. With refund in hand, I bought a brand new bike for under $100.00 at Meijer. I just want people to know if you buy Black Friday items and they don't work or are broken, they really don't care.

I stopped on the way home to buy 6 sets of Mach3 razor blades as per your flier. There were no razors that I could find on the shelf, so I asked a pharmacist who said it was not their department but that I should look for a person in blue for help. I looked about and everyone I asked said they could not help. I went back to the pharmacy who paged someone. I waited 20 minutes and no one came. I went back to the pharmacy who sent me to customer service where I waited for another 25 minutes as only one person was serving. Needless to say, I came home angry with no razors, no rain checks, and a decision to never shop at Wal-Mart again.

I am emailing concerning your non-electric wheelchair.. The Walmart in Waverly, Ohio has only 1 non-electric wheelchair. It has no basket on it, no place for my mom to put her feet. It is really hard to push her (beside her legs are real bad & she has to try & hold her feet up) and try to carry the items we purchase. She cannot use the electric ones. So is there anyway you could please get some more non-electric wheelchairs with baskets & foot rest? Thank you.

I was purchasing a bottle of wine. I had my daughters with me. The young man wasn't old enough. He called the manager over. I believe her name was Stephanie or Jennifer. She came over, asked for my id and asked me who did I have with me. I asked why. She said, "Well, I will have to card them." I said, "I wouldn't purchase wine for my kids." She was rude. I put in a complaint already. I haven't heard anything back. Does this company care about people or not? Because I didn't appreciate that and I will no longer be shopping at your store.

I bought two electric scooters and paid extra for warranties for my kids for Christmas at the end of November. They stayed boxed up till Christmas Eve. On 12/26/11, they both were out of order. My kids were out of town with them for a week. When they returned home, I took the scooters back to the store of purchase and the price had changed. The manager at Wal-Mart would not help me unless I paid another $30 for each scooter to satisfy the new price tag. Just because the items were on sale at time of purchase doesn't mean that the items weren't worth swapping or repairing at no cost.

I demanded a complete refund for the items and the worthless warranties and told the manager that I would be spending that money at another store. She didn't even care if the store lost business. Wal-Mart is and has been on a downhill slope since the death of its founder. My $9,000 income tax refund will be spent at Target and Best Buy this year, and I will be buying my groceries from the small town store that still walks your bags to the car for you.

Car was hit by shopping cart on rear side on October 25, 2011 in Wal-Mart's parking. Report filed with Wal-Mart management with pictures of damage and was forwarded to proper department. Damage is not just touch up paint-dent and has to be fixed professionally. I was contacted by letter from Claim Adjuster stating Wal-Mart is not responsible. The letter stated I could reply to their letter with which I did. At this time no reply to my inquiry. I am 72 years old and I take precaution when parking in places like Wal-Mart.

The day was windy. I parked far away from the main entrance and no cars or shopping carts were in my immediate area. Therefore, I consider negligence by Wal-Mart for not policing the shopping carts as dangerous missiles of destruction-able to harm people and/or cars. I cannot afford to fix this damage. I am on a fixed income and struggling to make ends meet now. My car is in good shape as Wal-Mart management stated when they saw it. It is not a clunker and I bought it new. It is my only car.

I went to the new Walmart in Indiana off Indianapolis Blvd. I was trying to get a bike for my husband for Christmas and put it on layaway after work. I couldn't find any one in bike so I asked the greeter what I should do. She told me that layaway would assist; they told me to go back to bikes and find some one. When I couldn't after quite a while, I went back and stated that I felt that I was mistreated by the staff the man from layaway went and got the bike, one of his coworkers mocking me came back saying, "I want to tell you how Wal-Mart's mistreated me and walked up the register and called out my name."

After I got the bike my husband tried the bike and the tire was warped after your employees shoved it into my car and they scratched my husband's rear bumper. I was forced to return the bike. My husband loved it but it was unrideable. And I have been going to other stores rather than a store blocks away because of the not customer friendly people working at your new store.

Cashier did not know how to give change. The bill was $31.56. I gave her $42.00. She gave me back $0.44. I said that I gave you $42.00, so she then gave me $8.00. I should have gotten $10.44. There was a long line and I was embarrassed to keep telling the cashier that she was wrong. So I walked out. I tried to file a complaint on the Wal-Mart web site but can't find it. Tell me what I should do. I doubt if going back to the store and complaining will work since the receipt is incorrect. I have no proof that I gave her $42.00.

A year ago, I notified Walmart that they had removed the benches from the aisles of Store #5296 Barboursville, WV and placed them all in front of the rest rooms. My wife was being treated for cancer and needed to rest often. You notified the store manager to put the benches back and they complied. Since then, they have been gradually removing them and now they are none. We are both in our late 70's and get tired and need to stop and rest. I talked to some of the dept. managers and they told me that it came from the manager. We love Walmart because it is very close to Milton where we live. I hope the manager isn't trying to be difficult and I am not trying to be a troublemaker. Thanks for listening.

On December 24 2011 ( Christmas Eve), at 7:40 PM , I was prohibited from entering the store by a very rude employee, wearing a managers name tag, with the name of Kimberly on it. Kimberly refused to give me her last name. She obviously made the decision to close the store down 20 minutes prior to the advertised closing time. I informed Kimberly that I had driven a very long way, and that my business there was very important, and I assured her I would be out within the 20 minutes remaining time on the advertised closing time of 8:00 PM. This was not sufficient for Kimberly. She proceeded with very disrespectful comments, and continued to deny me entrance. I will be furthering my complaint with the upper management and the Better Business Bureau.

The Consequences are very obvious. From a customer standpoint, I should not have been denied entry prior to the advertised closing time, not to mention the rude manner in which I was spoken to. From a business standpoint, one can only imagine how much revenue was lost by one person making the poor decision to close the store 20 minutes earlier than the advertised time.

In the beginning of November at the East Norriton, PA Walmart, I chose and paid for a bike for my 10 yr. old son, a black and blue mongoose. I also opted to have it assembled. I was told that it would be ready the following week on Tuesday or Wednesday and I would receive a call. By Friday, no call came so I inquired. I got a runaround by at least 5 different people. Finally, I was told by someone in electronics it would be done by Saturday and to come pick it up. So, Saturday, I came in to pick up the bike and they came out with a totally different bike (green and silver) and said it was mine even though someone else's name was on it.

They said my blue and black bike was nowhere to be found, but I could have the bike they brought out for an additional 10% discount. At that point, I just took the bike so I would have one for my son. I took the bike and put it away for Christmas only to find that when my son went to ride it, there were no back brakes and he could not stop going down our street! Thank goodness he had a helmet on or he would have been really hurt! I couldn't believe that they did not hook up the back brakes! It's very upsetting to say the least! The bike is scratched up, my son hurt his arm and he's a bit afraid to ride it now even though I had someone else hook up the brakes. If the bikes are not going to be assembled properly, they should not offer the service!

On Thursday, December 29th, I was waited on by a guy in the Auburn, Maine Walmart where I purchased baby food and a pregnancy test. As the cashier was scanning my items, he asked if the baby food was for my baby. I said yes. Then he looked at the pregnancy test as he scanned it and said in disgust, "Wow, and you're getting a pregnancy test too? How old is your baby? And you're pregnant again?" I was very embarrassed and felt that I was being judged. I did not appreciate being questioned. I do not feel that cashiers should ever make comments on the items customers are purchasing especially sensitive or private items! I only wish that this can be addressed.

One of the employees at the WalMart in Eldersburg in the Electronics area was a person who was very helpful with cell phones. His name was Mr. Terry. I liked him a lot, but the last time that I was in there, I found out that he was fired. I was upset and still am!

I ordered a gun safe online (order # **). It was to be delivered on December 28, 2011 at 5 PM by CEVA. Guess what? It didn't make it. On calling CEVA they told me it had re-routed to Forward Air; they only deliver in my area on Tuesday and Thursday. No one bothered to call. I wasted a whole day waiting on my delivery and I paid two men to help me move it. Now I have to pay them again. I will advertise vocally how Walmart wants your money but they don't care after they get their money. Shame on you Walmart. You're supposed to be bigger than that, but greed has taken over and the little people don't count.

I ordered a custom made picture calendar from Walmart.com's photo center on December 6th, plenty of time for it to be delivered by Christmas. Well past the expected delivery date, I called customer service, and they said the order had been lost. They refunded my money, and reordered the calendar again (charging me full price again). When the reordered calendar arrived (after Christmas), it was haphazardly put together (the months were not even in the right order). I called customer service back, and they were very rude. I explained that I had invested a lot of time in creating this product, and wanted at least a significant discount on another reorder (thinking that maybe three would be a charm).

The rep could not understand my request, and kept saying that they can discount a refund. No **! That is not what I was asking. He could barely speak proper English, and took his lack of understanding out on me. Finally, he said that if he received something he didn't want, he'd take it back for a refund. I reiterated the fact that I had already done that, and was asking for a discount on a reorder. Ultimately, he just said he couldn't help me and hung up. I then went to the online chat with customer service, and the girl there was even worse. Wow, do yourself a favor and stay away from Wal-Mart. Target is a way better option.

Wal-Mart sold gasoline cards for use at the onsite gas station (Murphy Oil) for $0.10 per gallon discount. With no notice, the discount was lowered to $0.03 per gallon. Also prior to this action on 12/26/2011 the gas prices were competitive. But at 16:00 the price for regular was $3.15 9 while the 2 competitors (race track & quick trip) were both $2.97. 9. I have a pre pay card that has lost considerable value.

I was checking out. My friend was ahead of me waiting after she checked out. I bought wine coolers. The cashier said I need to see proof of age (I'm 66) my friend (55). I said, "Why her? She's done and I'm buying my own things." She said, "I don't care. It's the rule and if the whole line was with you I would proof the whole line." I said, "That's just crazy. We aren't even in the same car." She said, "That's the rule." My friend asked, "What would you do if a mother with an under age child was buying wine coolers?" She said, "I wouldn't let her buy them." I said this is a bunch of ***.

She said, "Wegman's proofs anyone in line behind you if you buy it there." I said, "No, they don't," as I buy it there with my husband and only one of us shows proof. I will say that I will never buy in your store again as the people in Newark have always been rude as far as I'm concerned. I usually travel out of town to shop and I will continue. I'm sure nothing will be done but I want to tell you I think if that's a rule, it's a stupid one.

I called Wal-Mart service department and ask what time they close today on Christmas eve, their answer was 8:00. When I arrived they said they was trying to get off early for Christmas eve, so the lady started putting my information in, then they said they don't mount and balance 265 65 18 and refuse to give me service . I felt lied to and discriminated against because they wanted to leave early. It was only 4:00 pm, plenty of time for service. I left there with my tires and went to Columbia, MS and they put my tires on my truck. I was lied to and besides that my last set was put on at Wal-Mart in Hattisburg on Highway 49. Wal-Mart needs to improve their service. I'm very unhappy and disappointed with it. This is a serious matter.

I ordered on 12/17/11 $363.00 worth of items that were promised by 12/24/11. 3 days went by, and I called the walmart.com phone number. I was told the items would arrive because it shipped out immediately. I called again on 12/23/11 and was told the items will be delivered to the store on 12/27/11. Then the supervisor hung up on me, because she said there was nothing more she could do for me but give me a refund that would take 5-10 business days.

The website still says 12/24/11, even though the items will not be here until after Xmas. I called corporate to complain, but they transferred me to walmart.com customer service, where the associate told me, "It's your issue; you should have ordered it earlier."

This is the second letter I've had to write concerning the local Wal-Mart store here in Cortland, Ohio. I have never been lied to or treated so rudely by anyone in my life. Over the last month I have had several bad experiences at this store! First was on Black Friday. After waiting in lines over 5 (maybe even 6) hours to buy a laptop, I got it home and it was broken. I promptly called to let them know about it, and brought it right back. They said they could do nothing for me but return the cost. Well, what about the 5 hours I spent waiting in lines at Wal-Mart? I could have gone other places and got good deals, but I chose to shop at Wal-Mart.

Recently I got married to a wonderful young lady, and she wanted to get our wedding rings from, you guessed it--Wal-Mart. The young lady who worked in the jewelry department sounded like she knew what she was talking about as far as getting the right sizes, so we listened to her advice. Another mistake from shopping at Wal-Mart!

Neither of the rings fit either my wife or I. I was told yesterday by a manager named Scott that if I had the receipt, I could return the rings and get our money back. So tonight, we went in tonight (12-23-11) with the receipt and rings and they told us we could not return them. We were told Scott is working tomorrow; we will give it another try to return the rings. If things are again handled as poorly as they have been, we will never be shopping at Wal-Mart again.

I placed an order online (order number: 8228013297626). Later, the order was cancelled, as it was out of stock. They refused to release the hold for my payment, even though the product was never delivered. They have very nasty, uncaring representatives. I just want my money back for the order you canceled.

I am trying to order a girl's bike through the Walmart site to store and it has been the most horrible experience I have had in years. Online, it shows that my order has been completed, but when I checked my email, the order was cancelled because the bike is not in the particular store. I tried to order another bike but to no avail, same as above. I called online customer service; the girl was not helpful. I asked for a supervisor, and was placed on hold for 27 mins. I called the store again, asked that they check on the bike. She placed me on hold again because she said she had a long line at customer.

I have been back and forth with this major problem with Walmart site to store ordering and trying to get someone on the phone. I am shocked because I had a problem before, ordering online with Walmart. I assumed it was an isolated incident so I had no idea. Ordering with Walmart online, they are not equipped to handle good customer service nor is any of their customer service reps.

I got in the cashier's line. There was a person ahead of me and a couple after me. The cashier looked at me and said the line is closed and I can get in one of the others. I was standing there looking at the gift cards. He took the couple behind me. I said to him "You said you were closed". He said, "I am" and refused to ring up my purchase. I looked for the manager who walked me back to him and told him to ring me up.

People keep parking in the fire lane causing congestion. I almost hit someone walking between the cars parked in the fire lane out in front of the building. The service desk said there is nothing they can do. They should tell them to move or give them tickets. It is a very serious safety issue that should be dealt with before someone gets hurt. They act like they, employees, don't care. Please do something about this before someone gets hurt or run over. Thank you for caring.

I called this morning, 12/21/11, at 10:00 am to ask if there was a Compaq Black 15.6 " Presario Laptop CQ57-229WM in stock. I explained that I would only purchase the laptop if it was in stock. Kathy, in electronics, told me yes, there was one. I asked her if I could pay over the phone and she said no but to pay online and she would hold it for me under the counter until I came out of work today. I placed the order (order #8228013-175939) and put myself & Roberto ** as the pick up person. Roberto went to the store at 3:00 pm today and was told the computer they were holding was for another person and that Kathy did not say she would hold it. Then Roberto was told while I was on the phone with him that the order was canceled because of the debit card. The card was not declined but they said that so that there was an excuse as to why the laptop was not available. I am very upset that our time was wasted and we were lied to by this employee. So now what? I do not have the item I purchased and this employee gets away with fraud. I shop at Walmart all the time and I am disappointed that the store manger would condone employees scheming on patrons. It is us patrons that keep the store running so that these employees can get paid!

I went into the Wal-Mart on West Kellogg in Wichita, Kansas, with a holiday flier advertising $299 for a Kinect, including a $100 gift card. The electronics associate said they were out. I asked for a rain check, since the flier clearly stated in the ridiculously small print, that rain checks were given. I was told by 6 different associates in that store that they never give rain checks, despite what was printed. A package finally arrived with one of the Kinects, which she said were locked in the manager's office. So while I received the item, I believe I would not have, if I hadn't pushed the issue, and spent 45 minutes waiting for the 4th person I asked to see a manager.

My problem is, why don't the story from the associates, and the information on the flier match? Why was it so difficult to get a manager to come talk with me? Why were the hottest sale items locked in an office, rather than in the display case? Why was I told they could not use the computer to check the stock, and then the manager used the computer to check the stock? I believe on items that are extremely competitively priced, the store makes it as difficult as possible, to purchase the item.

I shop at the Walmart constantly. Tonight, I went in for shampoo and I accidentally got conditioner. I realized once I got home and ran back. All I needed was an even exchange for something that was less than ten dollars. The lady said that they could not do anything since the customer service had closed. She said it would mess up the inventory. I work in retail even if we had a policy like that. For something that small, I would have accommodated the customer. I feel like the customers don't even matter to them anymore. They would rather have correct inventory than a happy customer that could potentially give them thousands of dollars.

Today, I bought $160.00 in groceries to include to six packs of the 10 oz Dr. Peppers. When I got to the check out, I noticed that one bottle was missing from one of the six packs. Because these were the last two six packs, I asked if they could deduct the price of the bottle that was missing. The checker (who wasn't the most friendly girl, probably because of the busy days going on right now), said "let me ask again, instead of assuming, do you want the Dr. Peppers even if you have to pay full price?" I said, "no". She then said, "I have to address the situation with my sacks, since I am about out. I'll be back in a minute". she then came back, and put sacks on the racks, and began checking my groceries.

When she got to my Dr. Peppers, she said, "the manager said we can't sell these for a lesser price, do you still want them?" I said, "no, that would be stupid to pay full price for only five, rather than six". When I got to my car, I called Mike **, the manager, and told him what happened, and that I couldn't believe they would inconvenience a customer in that manner, since I really needed more than the 1 six pack. He said it was because of broken packs. They can sell them back to the vendor, and get full credit, but that really they should have sold them to me at a discount, of which I replied, it's too late now, and that I was very disappointed, because I spend a lot of money at Wal-Mart, to be treated that way, and I wasn't sure if the girl really asked, or just didn't want to mess with me. He said that she really was not able to sell them to me that way.

Anyway, the point of this, is to say that two weeks ago, I accidentally picked up a 6 pack that only had 5 in it, and had to walk all the way back to the back, to get a full 6 pack, and I really feel this same one was just shoved to the back, and I happened to have ended up with it again, but since I really wanted more, and it was the last one, I was willing to have them deduct the price of one, which would have been 66.2 cents from the $3.98 that the total pack cost. I think Wal-Mart still would have made more money off me, by selling them to me for $3.35, than they would, getting a full refund from the vendor for a 6 pack. Instead, now I am a very unhappy customer who has a new New Year's resolution, to give the smaller grocery chains, Family Dollar and Dollar General my business. I may have to spend a few dollars more sometimes, but I will feel better knowing that I get more individual, and caring service at the smaller places.

My husband and I used to own a convenience store and we would never have said "we can't sell you this, because we would lose 66.2 cents, but not really, because of the mark up the store sells it for. It's too bad that Wal-Mart has gotten so big, they have forgotten who got them there. We, the people, and our business got them to where they are. Thank you for reading my complaint, even though it may seem minor to you, it's the point I want to get across.

I purchased one Giani Granite counter top paint kit and a few other non related items - 6 items all together. Two shopping bags were placed into my cart. The cashier charged me double and I did not realize until I had left the store. When It dawned on me that the bill seemed kind of high. I went back into the store and was refused for help on this issue - I was told the manager was not available.

I went back this morning and was told that they put two items in my shopping cart, therefore I did purchase two of the paint kits. As stated above I purchased a total of 6 items. The kit is about 18" long by 12" wide and 6" deep - only one per bag will fit. I asked to see the video - I was told no. I then demanded to see the video - I said show me proof and I was told no. I demanded to see the manager - again, the manager was not available.

disciplined or hopefully, "fired". The date of this incident was: 12-18-11, time: approximately 5:00 Eastern Time.

I am giving no stars to this store, specially because of the incident. I am getting sick of being tended to, by gum chewing, gum smacking, bubble blowing and unprofessional people. First of all, it is rude to chew while tending to a customer, secondly it is gross and thirdly, I am sure that I am not the only one who feels like puking by the sounds and seeing the contents of someone else's mouth. After being tended to by a cashier with gum in her mouth, I went looking for a supervisor.

As I am approaching this little supervisor, she is stuffing her face with a piece of gum. She asked me how she could help me... with gum... visible! I proceeded to tell her that she could start by removing the gum from her mouth and I explained to her what a rude and nauseating thing it is to be tended to as a customer in this way. This little Tinker Bell said that she didn't blow bubbles! Get some customer care training!

I visited the store on three different occasions three weeks in a row to purchase the XBox 360 ($199.99). On 12-14-2011, I was told by one of the female associates in electronics to come back on 12-17-2011 at 12:01am and the XBox 360's in the back would go out on the floor and would also come with a $50 Walmart gift card.

The male employee that cashed me out was aware of the offer but was not able to ring it up correctly to get the $50 Walmart gift card. Therefore, I never received the offer and I think that management could have been called to help with the situation but it was not that important to everyone. I consider this false advertisement and am not very satisfied.

Well you finally did it. Today was the straw that broke the camel's back. You know several years ago my broker wanted me to buy Walmart stock and I turned him down because your service was so bad but today proves you have not made an effort to improve. Your West Knoxville store personnel are rude and not present any where in the store. The service is terrible. Thank goodness COSCO is coming to town. I am already a member there so I never have to shop at any of your stores. Both my husband and I have decided to pay the few cents more and avoid the pain and rudeness of your management. Goodbye.

I arrived at the store at 7 am on 12/16/11. To cash a check, it went from 7am to 7:30 am customer service still hadn't open nor was the money center at that time. I asked a cashier to please page the store manager. He paged him twice. No one never came to assist me. After money center finally open at 7:40. The teller was really rude and she didn't even bother to apologize. I visit this store every 2 weeks on the same day to cash my check and its always the same thing. I am very disappointed and never want to return to that store ever again.

First, to be perfectly clear, I usually do not shop at Walmart because no matter what, there have been so many issues with them that I found it easier to go to Kmart, Sears, Target and Boyers. For health products, I go to Rite Aid or CVS. For my daughters phone however, there is only one place to replace it and that is Walmart due to it being a Straight Talk. I ordered a new phone from walmart.com and received a used phone with other peoples pictures etc. When I called Walmart they said I had to purchase a new phone. I said I did purchase a new phone but it was used. Then they said I had to contact straight talk. Why can't Walmart provide good products and good customer service?

On Sept. 5, 2011, my cell stop working so I went to Wallmart family mobile to get them to fix the phone, which I was told that they couldn't do nothing for me. I had to contract Samsung repair center which Samsung told me to contract Walmart because they didn't take my money, Walmart did. After going back and forth, Samsung told me they will make a repair ticket and call UPS and they will pick up the phone. I went back to Walmart and told them cut the phone off which at this time the lady said she will take care off it. So I was understand that my phone was shut off at my request until I received a bill on Oct 4, 2011 for a $100.50.

Then I called customer care and was told that I have to write for a credit for my account that I suspended due that phone was out of order and explain to them that I went back and forth Walmart and Samsung, which was a nightmare and try to upgrade phone as well but was not able to explain to them my phone was stolen and UPS was paying for a new phone and I wanted a credit. On 12/14/11, I called and spoke with David from customer carry, explained it all over again. He told me to call the manger at Walmart and have her write a letter. I called 12/13/11, asked for a manger which they gave Carmen.

Explained to all over then told Dan from customer care. Told me to have you write a letter so I can get my credit for service, use charge me for which I still don't have a phone then she said she will not write a letter. So I asked her for name again. She said Carmen. I said Carmen what and she hung up. I called back and asked to speak to a store manger. I explained the issue to Brittany ** and told that there was nothing she can do so I placed call to Walmart home office and was told they never heard you. Have to write for a credit. Each person tells me something different. I just want my credit.

My husband and I have 3 children who still believe in Santa. A month ago, he took a day off of work and we made a Wal-Mart layaway. I have read the layaway policy printed on my receipt several times. Last Thursday, a representative of our local store called me and reminded me that the layaway needed to be picked up no later than the 16th. I informed her that I would be in Monday or Tuesday night, and she said "that would be great" and end of conversation. Well here it is, Monday night I went in to pick up my layaway, while my children are sleeping, only to be informed that the layaway closes at 9:00 pm. I would not have minded that but they need to inform the customers of the hours! No where, not on my receipt, the front door of the store, nor on the company website stating that layaways must be picked up between certain hours.

Now I am stuck with the difficult decision to pay the $10 cancellation fee, or ruin my children's belief in Santa! I spoke with the co-manager who sympathized with me but offered no help, and I have also called 1-800-wal-mart. I am sure they will be of no help either, considering I am still waiting on a call back.

I was informed via email that my Site-to-Store order was available for pickup. I went to the Beavercreek store on Dec. 5. They could not find it and said the Wal-Mart logistics system is a mess and it probably was not there, and that I should come back in a few days. I waited for 45 minutes for them to look for it. I returned on Dec. 8 and they still could not find it. They told me that there was nothing they could do but cancel the item. I asked if I could cancel the entire order. They stated that only the item that was not there. There would be a fee to cancel the entire order. I told them that I would not accept receipt of any part of the order until the missing item was available and asked if they could call me when it was available. They agreed.

After another 1 hour and 15 minutes of waiting for them to find it, I left with the comment from the cashier that it was likely placed on the floor and sold. Wal-Mart of Beavercreek called me on Dec. 9 and told me that the entire order was there and ready for pickup. So, my wife went to the store to pick it up. Guess what? The microwave cart was still not ready to be picked up and they had no idea where it was at. This took another hour. We left with no resolution. And I have no idea what to do now, because I was given no advice other than to cancel the order. Well, that is not acceptable.

I preordered SWTOR collectors edition in early October. They sent my preorder code just fine and everything was dandy. I emailed three times asking if quantity was going to be an issue, and ensuring that even though it said "available to be preordered," I wanted reassurance that they would not sell product that they knew they would not have on hand, to which they flat out ignored. However, since I got my code via mail I figured all was ok. Nope!

I then got an email early December (that's two ** months later) stating to "ignore my account page showing the item is cancelled" and that they were having technical difficulties. I replied seeking reassurance, and they emailed me back stating that I would, in fact, receive the item; then PayPal emailed me stating that I was going to get a refund. Then I emailed them asking what was going on. They didn't ignore me this time and told me to ignore it, I was getting my item. Then the refund actually processed and again they told me via email that my order was not cancelled; but when I called them, sure enough, the phone rep confirmed that the order had been cancelled.

Lies, dishonesty, and the fact that I could have purchased this limited edition item from a different retailerbut due to their lies and greed (trying to sell more than they think they are going to get or have in stock) I end up getting **. Needless to say my son will be disappointed Christmas timethanks walmart.com for making my Christmas totally stressful and disappointing. First time customer (well, almost) and definitely the last purchase I will ever make there. Money talks. I'm taking my money elsewhere and would advise any of you reading this review to do the same and save yourself the amount of time/effort/trouble that I have gone through.

Note: I have not deleted any of the email correspondence. I will most likely be unable to obtain a limited edition item due to their ineptitude and their deceit.

We were given four 20$ gift cards, one for each of our children's birthdays. They given to them by their Aunt and Uncle. We let them pick out one item each, totaling the amount of the card. We went to redeem them, and had problems, therefore we were sent to customer service, to be helped. We handed them all four cards. Trusting them, we didn't notice that only one card had been redeemed. We lost out on $60 worth of unused cards, and can not get the cards, or our money back. We would like for this to be rectified some way.

On Dec. 2, 2011 at 2:48PM, I purchased some items and had left a Easthampton Savings Envelope with approximately containing $90.00 at the counter. I immediately returned to the same cashier to report it missing with no results. When returned home called and reported it to Hege so she could check the camera to see what happened to the envelope.

I have not heard from Hege and it is now December 10th. She keeps saying she will return my call and doesn't. I called again and they said she was out for a few days so I waited and spoke with her yesterday and she said she would leave a message on my machine and never did. My husband even went to Walmart and they said they would get in touch with him and never did. Please I would like some cooperation here to know what happened to the missing envelope containing the money. I did give all the information that was on the receipt to help them check the camera.

I ordered a Canon camera "bundle" that clearly indicated I was to receive a 75-300 mm zoom lens with the bundle. I have the screenshot of the website listing the item, not once, but twice within the description. I also have the FedEx shipping receipt indicating that the item was a part of the bundle. I did not receive the item. This occurred in September, and now, after multiple calls to Walmart.com customer service, several email complaints, and a letter of complaint with the screenshots indicating inclusion of the lens in the bundled deal both to customer service and the corporate office, I have been lied to, ignored, promised the lens, and sympathized with.

I have been continually told that there is nothing customer service can do other than provide me with an offer of $50 for a lens that would cost $189.95 if I went to the Wal-Mart store to purchase it. When I began this complaint, the lens was in stock. It is now out of stock. I have been told to call the 1800 Walmart number to register a complaint. However, there is no selection for making a complaint.I would like Wal-Mart to either provide me with the lens, Canon EF 75-300 mm f/4-5.6 III USM telephoto zoom lens 6472A002AA as listed on my original order page and on my FedEx package list or send me a check for $189.95 plus tax so I can purchase the missing lens elsewhere.

I have sent a letter to the CEO of Wal-Mart as well as a letter of complaint. Both have been ignored, as have been the numerous reports of this complaint to customer service. I am filing a complaint with the Better Business Bureau right after I finish this complaint. If I do not receive written confirmation of a resolution underway from Wal-Mart to rectifying this issue. I will be contacting any other consumer bureau handling corporate ethics issues, as well as contacting my attorney to file suit. In addition, I am, and will continue to contact Walmart.com customer service regularly, express my frustration, explain my situation, elicit further agreement from customer service agents stating on recording that I have a legitimate complaint, and make it a point to cost Walmart.com considerable more per month than it would have cost them to send the absent lens when it was available earlier during communication of this issue.

I will be setting up a Facebook page, and a Twitter account specifically to expose the lack of ethical management of customers with legitimate complaints. I have currently called customer service approximately 20 times over the past 3 months, have proven over and over that the lens was, in fact, included on the website, and in the FedEx shipping order, but was not provided and is owed to me. At approximately $15 a call to customer service for 20 calls, I have cost Wal-Mart approximately $300 for their lack of ethics in this matter and will continue to do so until this is resolved to my satisfaction.

Check your receipts before leaving any cashier's station! It happened at WalMart Supercenter Store Number **** at **** a month ago. I bought a bunch of stuff over $150 and I glanced at my receipt as the cashier was handing me the bags. I saw a cash-back of $40. I told her that I didn't request a cash-back and to delete it. She said that I'd have to take the $40 because she couldn't delete it. I told her to call a supervisor. The supervisor came and said I'd have to take it! I said no because taking the $40 would be a cash advance against my Discover and I wasn't paying interest on a cash advance! If they couldn't delete it then they would have to delete the whole order. So the supervisor had the cashier delete the whole order and re-scan everything!

The second time I looked at the electronic pad before I signed and a cash-back of $20 popped up. At that point, I told the cashier and she deleted it. The total came out right. The cashier agreed that the electronic pad must be defective. Yeah, right! Obviously, the cashier knew the electronic pad wasn't defective because she never offered me the $40 at the beginning. Can you imagine how many people went through before me? And at the end of her shift, how much money she pocketed? Just to alert everyone, my co-worker went to Milford, DE WalMart last week. She had her items rung up by the cashier. The cashier hurried her along and didn't give her a receipt.

She asked the cashier for a receipt and the cashier was annoyed and gave it to her. My co-worker didn't look at her receipt until later that night. The receipt showed that she asked for $20 cash back. She did not ask for cash back! My co-worker called WalMart who investigated but could not see the cashier pocketed the money. She then called her niece who works for the bank and her niece told her this is a new scam. The cashier will key in that you asked for cash back and then hand it to her friend who is the next person in line.

Please, please, please! Check your receipts right away when using credit or debit cards! This is not limited to WalMart although they are the largest retailer so they have the most incidents. I am adding to this. My husband and I were in WalMart in North Salisbury and paying with a credit card. When my husband went to sign the credit card signer, he just happened to notice there was a $20 cash back added. He told the cashier that he did not ask nor want cash back and she said this machine has been messing up and she canceled it. We didn't think anything of it until we read this email. I wonder how many seniors have been or will be stung by this one? This scam can be done anywhere, at any retail or wholesale location! Before leaving the cashier's station! Check your receipt before leaving the stand. I've seen people do just that. Now I'll start! Pass this on to your friends, kids, loved ones.

The Wal-Mart in Ocala, Fl 9570, refuses to stock African American Dolls in their store. This is the third year I have gone into the store to make a purchase, and was told they are not getting African American Dolls in this Wal-Mart. Last year, the Wal-Mart store manager told me to go to a more urban area, to purchase black dolls. Well, I am fed up this year. My Christmas tree is bare, and will remain that way, until I can go to my local Wal-Mart, and stock up on African American dolls for my children. I told the manager that it is going on 2012, and African Americans live in this community, as well as shop daily at this Wal-Mart. There should be African American dolls to purchase here as well. Please help. This is not fair! I am not shopping there until they get the dolls

I walked in and stood in line to pick up an item that was supposed to be available for pick up on December 2. However, it is December 5 and had to wait 4 hours. I spoke to the CSM named Krystal and she said she would help, but she left and never came back. Thirty minutes later, I spoke to assistant manager Karen, who also promised would help and went in search of our item and didn't show her face again. After having to wait an extra hour, department manager Damien showed up and took my receipt and went in search of my product. I waited an additional hour and all he had to say when he came back was: "Man, I tried. I can't find it and I am going home. This ain't my problem. Peace out." Manager Gregory showed up and also wasted my time.

Rude cashier on register #12, on 12/05/11 at 10:55:01 am at the Breaux Bridge store. I informed the cashier that there were coupons on the bacon packages, and she went ahead and put the bacon in the bag. I had to inform her again, that when she got rude, she took the bacon out of the bag, took the coupons, and when I paid with a check, she had me sign the check. The check is voided and handed back to you,and then you sign your name for electronic fund transfer. I have paid with a check numerous time before, and I has never had to sign the check before. This not the first time this cashier has been rude to me. I am about to go shop somewhere else.

Harassing cell phone calls before 9 am and invading my son's cell phone as well. I received 3 calls from a number on my cell phone and my son received 3 phone calls too at 8:15 am. My son came in from work at 7:00 am and he told them he was not Mrs. ** and then they called my cell number and he did not give them my number. I was asleep since I got in around 4:00 am. They would not tell me whom they were when I answered the phone. They kept asking if what was my birth date.

I was demanding to know whom this was and finally he said, "So sorry mam, this is Wal-Mart collections. You owe them money." I said, "I know. I will pay them on the 15th." He said that I can take the money on the phone now. I said, "Look, I am sleeping now and I told you that I will pay you on the 15th." But he kept going on and on. I hung up and he called me back again. I hung up and he called again. What annoyed me the most is how did they get my cell phone number and how in the world did they get my son's cell phone number. I do not appreciate receiving all those calls before 9:00 am either.

I want to report that my cell phone numbers were invaded and their calls before 9:00 am is not right.

When you ask an associate in their appropriate department, they are clueless. I have even heard an associate claiming that theynever sold a particular product ever to a customer who told them, I have bought this product here for years.

Some things they have been out of stock or too lazy to check on are Diapers, Pull Ups, Baby Wipes, Kleenex, Toilet Paper, etc.

Before the summer of 2011 (April/May time period) we were going to purchase a $250 above ground pool. We went and they were out of stock and then they told us that they would not be getting anymore in stock and then they said we would not be able to order through them. They told us this in person and then over the phone.

We called the Lake City Walmart and we were able to order the pool and we decided to have it Site to Store there instead of Live Oak's Walmart. When we told them what the staff at the Live Oak store said to us in person and over the phone they said that they were being lazy and just did not want to do their job.

Of course a week later the Live Oak Walmart had the pool in stock even though we were told that they would not be getting any more in stock that year.

When we have been at the Perry FL Walmart we mentioned how we go this way when we can because the Live Oak Walmart is severely lacking, a cashier said she has heard that from quite a few customers.

Oh, and I still remember when they were out of Dramamine for a number of weeks and the associate in that area told me that Dramamine was no longer being made. Imagine my surprise when I was at some other Walmart and saw it in stock. I questioned the associate and she was like what idiot told you that it was no longer being made. I told her the idiot that works at the Live Oak Walmart in the same department.

Over charged again! They charged me twice for a box of hot chocolate. Yes, it was only a dollar but it's all the time if I don't watch. Every receipt they make a lot of money off me and I know that they're making a lot off other people. I only got 9 items and was charged for 10. This is on going between rude workers and overcharges. I'm sick of it. I have talked to many people about this and it doesn't get taken care of. I work with people with disabilities. I just don't even want to think about the money Walmart has made off these poor people who can't or don't know how to watch out for this overcharging shame on Walmart.

I went into Wal-Mart, as I usually do, this time to get a money order. I decided to do some shopping while I was there. When I arrived at the checkout I put my items on the counter along with some coupons for those items. I waited while the cashier rang my items and called another employee named Amanda to look at my coupons. One of the coupons had a torn corner, so Amanda said she would not accept it. I gave them the missing corner and they accepted the coupon. Amanda then rejected three more coupons. She said they were the wrong items for the coupons. I stated that they were the right items and she checked the bag and realized I was right, but she would not accept one.

I asked to speak to a manager and waited. Anthony approached Amanda and stated that he was busy and had a phone call. He turned to me and said they will not accept the coupon and walked away. I asked Amanda again to speak to someone of authority; she took my coupon and walked away. So I waited. She returned and said her manager Brittney is busy and is not coming out. Brittney told her not to accept the coupon as it was unreadable, which was not. I told her again to get someone of authority she glared at me and started talking to fellow staff on the radio. That's when Anthony approached and made a comment about me using coupons and walked away. I asked the cashier to please scan my coupons so I can pay for my things. She did and I went to get my money order. I was disrespected, embarrassed and treated as if I was a nuisance and a burden to the store and its employees for using coupons. I never received and apology or thank you. I will not be shopping at Wal-Mart in the future.

What is going on with the Great Value brand milk dairy products? This milk product and half and half consistently goes bad well before the expiration date. Is it really a great value when you have to spend time and money and gas to go back to the store and get in line for customer service? I don't think so. You people need to fix this. I will be waiting to see.

I went to Wal-Mart on Thursday night to get a trampoline that was on sale. The sale was to start at 10:00 pm (I was there at 8:30). They gave out tickets around 5:00. How could they do this? Folks like me save to get Christmas for their kids. Now I have no trampoline and can't pay the new price due to being the only one working.

What do I tell my son now? They should do as they say. Please, if you know of one of your stores that has one for the sale price, please, please, please let me know. This was the Wal-Mart in Hartwell Ga. 30643. They were very ugly about it and the worker said we had no choice but give out early at 5:00. Manager told them to. I'm an unhappy mom!

I need to know exactly why the Walmart store on N Interstate Drive, Norman, OK treats its customers like criminals? I was attempting to use 10 legitimate manufacturer coupons that all had the clarifying info that your coupon policy on Walmart.com and posted in store states that it is necessary to have them accept the coupon. I was told by the checker that Walmart does not accept manufacturer's coupons. I asked for her manager and then she proceeded to call me crazy and said I was wasting my time and hers.

She got her manager, which she referred to as her "CSM" and that woman then took a 1 second glance at the coupon and said it would not be accepted because the expiration date is too far away, 3/31/2012 to be exact. She "explained" to me that coupons are only accepted within 60 days of expiry. This is a flat out lie, this woman who supposedly had worked for your company for 15+ years and is supervising other employees doesn't even know the simplest info even when it was printed on a laminated piece of paper posted right next to her face! I asked for someone else to help me, I was then told that no one else would waste their time with this and I could either pay full price for the items or leave immediately.

I refused, then they threatened to have the police remove me from the store. They took my cart full of groceries and my personal belongings from me and took it to the customer service area when finally a man, who I believe was of higher authority than the CSM woman, came over with 4 more store employees following him and asked to see the coupon. Immediately he said yes of course we accept manufacturer's coupons and instructed the cashier to continue with the transaction.

This in total was a 45-minute ordeal and I feel if these employees cared about the job they are doing or if they were trained correctly that this could have been obviously avoided. I was treated like a criminal, a liar and embarrassed in front of my family and other customers, why? Why was any of this necessary? Is it illegal to try and save my family money? Even shoplifters are treated with more respect than I was shown. Does Walmart support such behavior? Will I be treated like this in the future?

This Wal-Mart really needs to be investigated. The workers make $7.45 an hour. How can a single mom of 3, of which, 1 has diabetes, live on that. On top of that, they work the whole store. Most workers does a 3 person job. They take 1 worker, and make them do 3 or more jobs in one day, and get paid $7.45 per hour. That's sad. On top of that, the workers get treated like lower **. Tina needs to be watched. She puts sales clothes up for herself. Runs in to her workers always, talking down on her workers, works off the clock, etc. This Dayton,TN Wal-Mart need to take care of the lower paid workers.

I just finished leaving my local Wal-Mart store and I must say, I have never had such a horrible experience at any store. I am absolutely horrified at the type of people Wal-Mart chooses to place in managerial and supervisory positions. Wal-Mart was,until today, my "go to" store for all of my shopping needs.

I proceeded to make my way to the Christmas section first, and then went on to the clearance section. I came across an entire box of Christmas floral decorations. They were in the clearance section at the bottom of the shelf with not one, but two small clearance red tags that read $6.50. I automatically added 3 to my shopping basket. Finally, I headed to the registers for check out. I was attended by a very nice cashier, whose name I did not catch (store# 3623, op#**).

As she rang up my items, I noticed the Christmas floral arrangements rang up at $10.00 instead of the price posted of $6.50 that was at the bottom of the entire box of arrangements, which I will add again, was in the clearance section. I let the cashier know that these items were priced differently in the aisle. So, our cashier made her way to another employee, or maybe a supervisor that was in the customer service area, by the name of Norma. Norma sent another employee, that was in the customer service area as well, to verify the price. But, first asked us where we had gotten the items from. We told them they were in the clearance area. My husband accompanied the employee to make sure he showed her exactly where the the items were located. Our cashier proceeded to ring up the rest of our items.

Finally, the employee came back to the front with my husband and the red tags on hand. By this time Norma was standing next to my mom and I. As the employee approached her, she let her know that indeed the items were in the clearance section with the red tags that read $6.50. Norma, then called out to another supervisor by the name of Rosalinda and explained the situation to her. Rosalinda then approached us saying that the tag did not pertain to those specific items. I then proceeded to tell her that the price should be honored due to incorrect signage. She immediately said that she could only give me one at that price. I had 3 on hand. I thought that was entirely unfair so I pointed out that used to be a manager at a local retail store and that due to incorrect signage prices had to be honored. Her response to me was, "I am not dumb. I know people move things on purpose. I can check the cameras right now." By this time she had raised her voice at us. She was implying we had moved the items out of place. I had had it with the disrespect at this point, so I raised my voice as well and told he "well then lets go see, show me." She then said she couldn't show us any video because it was private. I told her I was going to call and file a complaint and she said, "that's fine, they're going to tell you the same thing."

I had never had any employee show such disrespect. I am truly appalled at this employees behavior. I most definitely will not be returning to this store despite the fact that I am only minutes away. I know that the whole pricing incident may not seem all too important, but once the manager started raising her voice at my family and I, and falsely accusing us by literally threatening us to check her cameras, I had enough.

I brought a perfect sit up at Wal-Mart. Not even a month ago, I decided I don't need it anymore and I tried to return it since I don't have my receipt. They don't want to give me store credit or refund the money back to me. I think that's stupid. They could at least give me a store credit for my product, but nothing for it.

On Cyber Monday, I placed order and paid only to have Walmart cancel and take my money from account. I called to see what was going on and was told out of stock and would take 3 to 5 days to credit my money. You are not to take money until shipped but you did anyway. That's fraud. Remember, you canceled, not me. Not only did I not get my order, you took $447.88. I had to go to my bank and stop as fraud and they did. This was the first time I had ever order online and could done at another store. Wish I had but it is too late and missed sale because of Walmart but that's my problem. Now my gas, my time, my order and stress, my money and bank. If you treat all customers like this, you would be out of business.

What happened to me is fraud, taking money that doesn't belong to you and had to stop at my bank when you could have done when you stopped order. Don't take my money and try to tie it up 3 to 5 days and try to turn the problem on me. I had nothing to do with what you have in stock and what you don't. The only thing I did was place an order in stock, pay and try to get a deal like everyone on cyber Monday. But thanks to Walmart, I missed out. No big deal to Walmart because you are not trying to fix. If you wanted to, you have would done so.

I have saw on TV the Wal-Mart ad stating that if you buy a product at Wal-Mart and you find the price cheaper at another store prior to Christmas, you will get an in store credit. On 11/11/2011, I bought a Disney Princess Castle for $43.47 and on Black Friday a sale ad for Toys R Us was selling it for $19.99, so on Saturday, 11/26, I took the object with ad and receipt back to Wal-Mart and, at customer service, was told that the TV commercial was not for Black Friday ads. I'm very upset that this was not stated on the commercial ad.

On Black Friday 11/25/2011, I purchased a DVD player from Wal-Mart and brought it home and plugged it up. It did not work. I try to go back to the store. To exchange for a new one. I just recently paid for the item. I was trying to explain the situation to the customer service representative. She had a bad attitude about the situation. She stated that the numbers on the item does not match what on the box. I asked for the manager of this department which he had no solution to my problem at all and I felt like this was very disrespectful of your employees to talk to me with such an attitude.

If I was doing something wrong. I only was trying to return your product, it should have been a simple exchange but they left me taking care of the business that they should have been doing the purpose of this complaint so that when this happened with someone else they would have a better solution and not leave the customer to figure out what to do.

The store advertised to consumers that they where having their Thursday Thanksgiving sale starting at 10 P.M. November 24th. This advertised sale listed certain items to be available at 10 p.m. But, unknown to the public, they decided to start the sale early at 9 p.m. instead of 10 p.m. So when you arrived to participate in the wait, you where informed that the items are sold out because they started the sale an hour earlier. Wow! So here you have people fighting through the crowd to look for the line for the item you want to by only to find that there is no such item because they sold them an hour earlier. You make plans regarding advertised times by a retailer and you are "punked". Why freaking bother advertising! They did this crap in 2009 and 2010. When are they going to get slapped! They cause a mass frenzy for nothing and mess with people for money.

On November 24, we went to our local Walmart on Mullan to buy the Disney Princess Vanity Set. It was covered with plastic and we stood patiently by from 9:20pm until 10pm when a Walmart employee removed the wrap and I picked up the vanity I wanted. No Hassle!

We inquired about the Vizio 3D TV which we wanted to buy for our daughter and her family and we were told we could not buy it until 8am, so we left the store and went home. I awoke at 5:20am and called the store as the site where the 3D TV was not listed on the store map. Tim in Electronics told me not to bother to come in, they had so many people standing in line all night and he had given out all the "tags" and there was still a long line of people waiting-- how could they get tags before 8am?!

We went out for breakfast and went to the Walmart on the west end of our town, near the state line and got there at 7:20am. I was there with another lady who also wanted the Vizio 3D TV and a Walmart employee guy in a white shirt and tie told us they had people standing in line all night so they gave the tags out. We were still in the store and saw no one leaving with a TV, so I guess they gave the tags out and sold the TVs before 8am which is clearly what the ad said.

I think if you are going to give out tags, anyone who shows up at any time during the sale period should be given a tag and all 40 million tags should be put in a drawing to see who gets to buy the item, and then call the winners and tell them they won and can come in and pay for their TV. It is crazy that people stood from 10pm until whenever the Walmart employees got tired of them standing there and gave the tags out early. That was not right! I'm going to Target and the Dollar store from now on!

I attempted to purchase a Sony iPod/iPhone docking station advertised for $49.00. I obtained it from the stock on display in Walmart Store #1791, Fremont, Michigan. After waiting until midnight on November 25, 2011, I was charged $89.88. I went to Customer Service to advise them the advertisement is false. I was told, even though it is the same as advertised, because it came off the shelf, it had a different UPC number and was not on sale.

I attempted to identify myself and Customer Service Representative, Angie, threw my card back at me and said, "I know who you are". Assistant manager, Kelly, was extremely rude, claimed that the Store Manager had talked to me earlier about that fact at the Subway located in the store and walked away.

At approximately 10:25 PM on 11/24/11, I was trying to prepare to pick up my family at the door, and depart from the above location. When I pulled in, behind a Sentas Security car talking to a Wal-Mart employee. I waited for a moment, and because there were people crossing in front of us, as well as oncoming traffic( in the parking lot), I did not attempt to go around. I then blew my horn, and asked if security could move over and allow me to pass. The Wal-Mart employee (male,Caucasian, with wild hair) told me I need to wait, or go around(they were simply gossiping). I then replied,"I can't, don't you see people walking there ( the other side of lane), and on coming traffic". The employee then told me to wait.

I then opened my car door and told them they were impeding traffic, and the security car did not have exemption plates, so they needed to stop holding up traffic. Again, I was told to wait. So I reached for my cellphone, and began to take a picture of the security license plate to document which car it was involved with this incident. Upon my trying to take a picture of the front license plate of the vehicle, the Wal-Mart employee instructed the security officer (female, older, Caucasian, hair white), and he stepped on the gas, and the car began rolling up to me, stopping just at my knees. At this point, I'm now shaking and upset, and began screaming to call the Sheriff.

Is this how Wal-Mart treats it's customers? Are you kidding me? I then turned towards the employee heading to his car, and began to snap a picture of his license plate, when he charged to attack me screaming, "you're not taking a picture of my ** car". At that point, I prepared to defend myself when I heard my daughter scream,"you better not hit my momma". At which point, the employee realized my family was coming from the store. He then called over the radio for help, because there was a fight in the parking lot. I told him to please call the manager, and the sheriff, and tell them to look at the parking lot video. Upon the arrival of the sheriff from inside the store, I was kicked off the property, and told that I could not get my son, who was inside the store, with no line of communication. I was kicked off the property by the Palmdale Sheriff's Department. Although, someone from your store did attempt to calm me down ( a hispanic woman with glasses and long hair).

I was recently wed, and most of the gifts were great. Some were from Wal-Mart. Great products, but one stuck out. We think we would have enjoyed it. The wife and I both bake. We were happy to see when we received a Fox Run Craftsmen 11-piece icing bag and nozzle set. No nozzles, but it was probably just an honest mistake. I thought I should tell you! We are now using old nozzles from our older bags.

I called to ask about a game system for my son, and I asked about a company address. The woman was very rude, and ugly to me. She acted as if the $6 I would be saving, was coming out of her pocket! I also spoke with the person over her, but at that time, didn't know her name. His name was David, and he was very nice.

No consideration for handicap people. I am a truck driver and my wife go all over the USA and don't have a problem with getting a handy cap cart unrolled. We come home to visit, then we have a problem with getting one or one not being charged.

Curtly admonished for having 46 items in a checkout that above sign stated '20 items or less.' No other checkout was currently available. Very embarrassing for those behind who heard her terse comments as she pointed upwards. I would think in this day and time with the economy slump, cashiers would be advised not to make those types of comments to customers regardless of circumstances.

One of your cashiers greeted me with a question. Are you paying with food stamps? I replied, "No." She then continued to let me know that all of us foreigners are on food stamps even though we have never worked in this country. She knows nothing about me, but racial profiling was apparently very important to her. In a store where tons of people visit everyday, I don't think this kind of employee will be in your best interest. I did speak to a manager who stated he was going to speak to her. This woman (Shirley) was not only prejudiced, but was also rude. Educating your employees about dealing with the public should be one of your utmost priorities.

They do not have enough checkers to handle the customer load. I left a cart of groceries for them to restock, and left the store.

I bought a 243 rifle from your store for $320.76 with taxes, then walked back into the store, after gun was escorted outside to purchase 2 boxes of bullets (I have already told the sales person at the counter, that I would be right back in to get them). I asked for 243 bullets, 100 grain Core-Locke PSP, and she grabbed the boxes, rang them up, and placed them in a bag, as I was paying for them. I am not an expert on these things, but I learned an expensive lesson. The clerk put "270 130 grain Core-Locke PSP bullets in the bag, which I did not know, until I had made the purchase and gotten home to open everything.

I tried to exchange the boxes of unopened bullets for the correct bullets, but was told because of state laws, I could not return them. I was told that I was supposed to be shown the boxes of bullets, before she rang them up to make certain they were what I had asked for. I was not shown anything. I now have $43.14 in bullets that I cannot use, and have no use for since, I do not own a 270 rifle, or know anyone who does. I work for my money, and I am not wasteful. I can understand what and why the law is, but I am not happy that after 5 minutes of buying a 243 gun, and returning back, and asking for exactly the 243 type of bullets that I wanted, the sales person made a mistake that cost me. I lost money due to Wal-Mart's personnel.

The Wal-Mart website was running a pre-order special on a PS3 game called Skyrim. I pre-ordered this game because of pre-order incentives from Wal-mart, a $10 e-card and a premium edition textured map. When the game arrived a couple days ago, I noticed that it was not the premium edition.

I e-mailed customer service, and they said to call their video game department @410-586-3685, and they would send me the map no problem whatsoever.

I called the number above, and they basically said they were aware of the problem but that they ran out of premium edition games and they ran out of options. Before the game was shipped, I wasn't notified that they ran out of premium edition games, nor was I given the opportunity to cancel my order because of it. They just shipped the retail version to me. On the phone with the video games department, I wasn't given any options: not for a refund, not for a partial refund, not for a free gift card because they couldn't include the items which I ordered but did not receive.

Getting a full refund for this game would be a challenge, because of the way the receipts were made for this e-card+game+map bundle. The receipt actually says it's $49.95, with no receipt for the extra $10 that was paid for the bundle. So basically, they separated the game and e-card, and the e-card is tied to my Wal-mart account.

Just think. All they had to do before shipping out the item was to e-mail people with pre-orders and tell them they run out of premium edition versions of the game and ask them if they want to cancel their orders.

I've since contacted Bethesda Softworks about this situation, just to let them know that a well-known retailer was selling premium editions of their software and sending out retail versions. I've also sent in a complaint to Wal-mart.

Apparently, a lot of people pre-ordered this game and got the retail version, thinking it was the premium version just because it had a basic map included. After doing various inquiries, I found out that every version of the game had a basic map in it. The premium edition just has a textured map included, which I did not receive.

Customer service ignored my second e-mail to them, but I had found out that amazon.com was giving $15 credit for people who pre-ordered Skyrim and contacted their customer service, concerned about the map they got with their so-called premium edition of the game. So, I e-mailed customer service one last time, and they sent out a quick reply that they could not match amazon's $15 store credit. I was still not offered any other options, such as a full refund for their mistake.

This isn't about a cheap map but rather that this large monopoly can sell you one thing and actually give you something inferior. I just want what I bought and paid for.

I was in Wal-Mart in Leitchfield, KY, yesterday, 11/18/2011. In the gift wrap department, I was looking for large wedding gift bags. Only one very small was there. I asked a clerk who was working in that aisle where the wedding bags were. She said they are putting out Christmas now. I asked did that mean I cannot get wedding bags during the holidays and she said yes. I realized that I don't have to shop there, Elizabethtown is the next closest city to shop. I don't care about the cost of gas, the lack of concern really bothered me.

I made an online order at the store's website in October with delivery date to pick-up on November 7, 2011 with order #**. Store #5488 tells me my order was returned and back call the 18009666546 number. They tell me the package got lost in transit. So customer services ordered another camera.

The next pick-up date has arrive and still no camera. I called the 18009666546 again. Now they tell me my package got on the wrong truck with order #**. Now they have given me another date to pick-up the camera. All this running around is not my fault and the manager of the 18009666546 number is not trying to rectify the problem with a discount or a gift card.

I will never order again online with Wal-Mart and I will tell all my friends what happen so they won't order from Wal-Mart in the future.

I filled out this form to win a gift card.The choices were depended on what place you came in. Two years later they called and said,"You won a $500 dollar gift cared to any location of Wal-Mart." That was August. They had said it would take a couple of days and would call again. They've never called, e-mail or sent any texts. Three months has past.

I went into Wal-Mart store in Bastrop, LA. I had c/o's for free bags of coffee. I first went to Customer Service to ask if they take them. After 2 different associates looked at them, one took it to the manager's office and showed her. Then returned them to me and told me I could use them, but only one at a time. Fine, I got to check out, had c/o's for free box of potatoes, and coffee, plus a few other items w/out c/o's. I told the cashier that the customer service rep. spoke to the manager and the c/o's were okayed. She called some woman over and they precede to question this. The woman she called over goes over to some cabinet and comes to me with a stack of papers stapled together, shows me 'Wal-Mart's c/o policy'--no free c/o's, no $5.00 & over c/o's, no internet c/o's & on & on.

I went to the customer service first, so I wouldn't hold up the line, but because, obviously, the manager doesn't even know her own store's c/o policies, the line was held up, and I left (along with my husband) somewhat upset. My question is why do the Wal-Marts in this area (Northeast L) have these stupid policies? Because you pull out some c/o's they treat you like you're trying to steal something. All I am trying to do is save some of my own money (which would probably be spent at W-Mart at another time!) I am not out to defraud anyone, and I very much dislike being treated like I am.

I am getting to the point where I am willing to start shopping somewhere else. The Farmerville store is the same, as are the two South of us, Monroe-West Monroe. Most of the time we have to ask to have items scanned for a price seldom does you find a 'scanner working'. I have been a loyal Wal-Mart shopper for more years then I care to admit, but, between their c/o policies, & their service. They have fallen from grace. A response would be greatly appreciated. Thank you.

One complete isle in the store had all signs written in Spanish only.When I questioned the dept manager and his supervisor about this I was told that all they had were the Spanish signs. The supervisor [Ana] told me that we live in a multi-cultured area. and that I should accept it. I don't feel that I as an American, attempting to make a purchase in a Wal-Mart store in a US city, should need to ask for an English interpreter. This happened in store #2190.

I was at the Electronic department and wanted to purchase a video game. I spoke with one sales associate and she politely referred me to her supervisor. Her supervisor went to the back behind some swinging doors to retrieve the video game that were in the back. I waited for over 10 minutes. When I looked at the swinging door, I saw the sales associate on her cell phone. When she saw that I saw her, She immediately moved away from the door so I won't see her. I felt very disrespected. It seemed as if she was waiting for me to get tired of waiting and leave. I left the store and purchased what I was looking for at a smaller store next door. I purchased a new home in the area and I have spent a lot of money at this store furnishing my place. I would like to continue frequenting this store but service like this will stop me from doing so.

I as a customer called to speak to an employee "Jeremias", who helped me while previously shopping at your store located in Woodbridge, NJ, to thank him for helping me with his service, as well, as my appreciation on finding the right materials for a deep stain I had on my carpet. I have spoke to a customer service representative named Margie who told me she wasn't allowed to transfer personal phone calls. I am really disappointed on Margie's customer service. I as a customer was impressed with the service and attention I received in the store until I called your customer service representative, Margie. Margie answered the phone with no energy and respect for me as a customer. I personally felt and believe I was not valued as a customer.

I had all the proper documentation, and license id. I was trying to cash a payroll check, because banks were closed on Friday. The cashier said I was declined. I called the Certegy number, and they said I had no bad check cashing record, but they have a right to decline for consumer protection. I was and am upset. I already signed this check and did not want to carry a signed check around. I could understand if I did not have proper ID, or something was amiss! What can be done about them?

I'm complaining about the service at WalMart in Woodstock, IL. Some of the people are very rude and was in there the other day complaining to employees about always being out of a product, always being out of stock, such as WalMart cranberry juice. His attitude was very rude and he would not even go out of his way to check the backroom to see if there was any, all he said was the product is not there. That's the way it is. Get rid of these people. I will go to other stores to shop, not WalMart with their employees like that. This is not the first time this has happened in that store. I'm very disappointed with WalMart in Woodstock, IL.

I went to this super Wal-Mart to ask about layaway, and start my Christmas shopping. I asked the lady numerous times, if I could make my payments at any Wal-Mart and she confirmed I could. Now, I live in Litteton, NH, about 40miles away, so why would I make a layaway in Plymouth, if I couldn't make the payments in my home town. After being told I could make the payments in Littleton, I proceeded to start the layaway process but when I went the following week, to make a $20 payment in Littleton, they told me I couldn't. I had to do it where I made the layaway plan.

I then called the Plymouth Wal-Mart and spoke to the manager of layaway, and she then told me Littleton was wrong, and that I should to go back into the store, and have the customer service rep try again. I did, and she confirmed that I could not make my payments in Littleton, only in Plymouth, so now I'm very distraught. I called the Plymouth Wal-Mart again, and talked to the manager named Bobby, who apologized that his employees where misinformed, and I said well what am I supposed to do? 3 people from his store gave me wrong information.

He said he would look into the matter, and call me back. I never received a call back, so I don't think they took my complaint seriously. They gave me false information, and made my Christmas stress, three times worse. Now I have to come up with gas money, to go make payments on my layaway, way more than I planned. I am very upset with how they didn't handle this situation at all. They have done nothing to rectify this matter. The manger said he would call me back, but he never did. He also said something about, leaving me something for my troubles at the courtesy desk, but would call me back, and didn't.

A Wal-Mart customer service manager claimed it had an unwritten policy of not accepting returns of seasonal merchandise despite its published policy of accepting returns. On 11/10/11, I went to Wal-Mart to return a Halloween costume I had purchased for my child but that did not fit him. I had the receipt and the costume was in its bag and it had not been worn. As I was waiting, I saw an older woman, probably a senior citizen, who was trying to return an unopened bag of Halloween candy, also with a receipt. We were both told that the store at 690 Connecticut Ave., Norwalk, CT, had an unwritten policy of not accepting returns of "seasonal" merchandise such as costumes or candy for more than few days after the holiday.

We both explained that we had our receipts, were well within the return period that Wal-Mart states it accepts returns and that neither of us had been told that the merchandise was not returnable. The woman was about to give up and leave. I asked for a manager, and was told she was not in and that all the other managers were in a meeting, but that I could wait 15 minutes or so. I declined to do so, and instead, asked for a telephone number to call the headquarters of Wal-Mart. I was given instead the store's phone number, and an assistant manager came over.

Ultimately, he accepted my return, that of the other woman as well as another one who was trying to return a bag of Halloween candy. However, he did not correct the Wal-Mart employee who was turning people's returns away. I am confident that Wal-Mart is still refusing to accept returns of so-called seasonal merchandise despite its clearly stated return policy which is silent on the subject of seasonal goods. Someone should pursue this.

I went to the Wal-Mart at 1919 Davis Street San Leandro, CA 94577 USA on 11/07/11. There I was trying to cash my check with customer service. The employee, whose name is Allen, ripped a strip of paper attached to the check, detaching it from the check. He tried to process the check through the machine, but it was rejected. The strip of paper contained the routing/check issue numbers vital to validating/cashing the check. Wal-Mart refused to cash the check despite the employee admitting it was his fault the check would not go through the machine. He could not find the strip of paper that he tore from the check. The check was not cash-able due to his negligence.

The customer service manager, Howie, went to speak with other managers and did not offer a sound resolution other than to come back the next day. I went back the next day (11/08/11) like Howie, the customer service manager, recommended. The managers concluded that it was my fault that the check was not cash-able, despite both Howie and Allen, both Wal-Mart employees, acknowledging that it was Allen's fault that the check's bottom numbers were torn off. The store manager refused to speak with us. I called the store later that day (11/08/11) and the store manager was gone already, the person who answered my call put me on hold for 30 minutes. The check is still not cashed and useless to me.

The management at Wal-Mart have refused to take action in order to resolve this issue. Alex **, the store manager did not contact or speak with us. I am a loyal Wal-Mart customer and this is how they treat us.

I normally shop at the Conover North Carolina Store on my way to work between 6-7 a.m. This morning, 11/11/11, I had a very bad experience. First, as I walked into the West door, I noticed hundreds if not thousands of cigarette butts in the pavers leading to the door. This many cigarette butts did not accumulate in one day. I entered the store at 6:34 a.m. I got the few items I needed and went to the end "Speedy" checkout near McDonalds. This was at 6:44. There were 4 people ahead of me in line all with no more than the prescribed limit of 20 items. From 6:44 to 7:05 I watched a totally inept cashier unable to check anyone out without having a problem. It took her 6 minutes to ring out a fellow with two (2) packs of chewing gum!

I went to the cigarette aisle. With only one woman in front of me that already had been checked out, for another 5 minutes, I was forced to listen to their conversation about Flea Markets. I finally checked out and left at 7:18 a.m. For 18 items, I endured over 30 minutes of ineptitude, rudeness, and total disregard for my time before I could get out of the store. I hope this is not what is going to happen during the Christmas season. Oh, wait a minute, yes it will, it's Wal-Mart! One more item of interest. It was 33 degrees outside, and according to my smart-phone the temperature in the store was 77 degrees.

I guess when you're Wal-mart you can waste as much energy as you want while people wearing winter coats have sweat running down their faces waiting for a 1/2 hour to get checked out. I do not normally complain to anybody about anything, but my experience this morning and the filth of the parking lot and pavers was outrageous. I will be shopping at the Hickory, NC Store in the future, or maybe it's time to give Target a try.

I have been a faithful customer for years. I am in my seventies. I go to the store out on ** Savannah, GA. I just have a question for you. Why can't you have more cashiers working? Now I know why you haven't been hurt by this economy. You are too cheap to hire workers. When an elderly person has to stand in line for 20 to 30 minutes to get checked out, there is something wrong! Shame on you. Only 3 or 4 registers open,and today is a holiday as well! I am a very dissatisfied customer! I don't have a backache, until I have to stand in line for so long. What's happened to you guys?

I have been going to Wal-Mart gas station for at least 7 years. Last night, the worker was so rude to at least 4 customers. I told him he needed to be nicer, or people like me would go about 1 block down the road to Marathon where gas was cheaper and people were friendlier. He quickly replied that he was sure that us few customers would not hurt the station. I buy all my cigs, gas, and lottery at this place for last 6-7 yrs. I only hope that everyone that was insulted last night spreads the word and goes elsewhere .

Our local Mountain Grove Walmart. It is terrible about keeping items in stock. Our deer rifle season starts this coming Saturday and already they have no buck bombs and say they will order no more. Certain ammo they are out of and have been for almost two weeks. I finally had to travel 60 miles away to get like 4 items for deer season. They say once the season hits, they stop ordering. I know at least 12 others who wanted ammo and deer hunting supplies and had to go else where, which is bad when we have a Walmart in our own town. Also two weeks ago, I asked them to order a type of cat litter that they use to carry and the Houston Walmart 30 miles away does carry. They said they they would have it in a week. Two weeks later they don't even remember. This town has even started complaining on a local town forum about our Walmart which is truly sad.

I purchased a Toshiba laptop from Walmart.com 3 months ago. The screen cracked when I barely touched it. I called Wal-Mart and they said I had to deal with the manufacturer because they only have a 15 day return policy. This tells me that they do not stand behind their products. The warranty does not cover physical damage even though I didn't do anything to it. I guess I purchases a disposable laptop for over $300. They should exchange or fix my computer instead of me having to pay someone to get my information off of it and having to buy a new one.

There, a young woman was helping me to sending money through Money Gram. I hate the way how she serves me. She didn't even look likes a good working people. She made a lot of mistakes on typing the things that I wrote out for the information. She didn't pay attention at all. As a result, the money wasn't send to the right person.

Door greeter stopped me on way out, rudely asked for receipt and then stuck hands into rolled up blanket I had purchased in attempt to search for stolen items. I consider this a violation of my rights "illegal search and seizure" since I had already paid for the merchandise and it was now my property. She had no proof that there were other items that were stolen and should not have put her hands inside my merchandise. Isn't this like going thru someone's wallet or purse?

You need a phone number on the package. I would like a coupon to use on my next visit to get the correct ice creams.

I purchased an Acer Aspire computer at Walmart Jan 11. I was having some trouble finding the receipt and looked on the internet and Walmart advertised this friendly service to find receipts for you as long as you use your debit/credit card. The # to call is **. So I called the # today and chose the receipt option and was on hold about 10 minutes. The rep on the other end said they no longer provide that service due to volume and to contact the store directly. I hung up but then was annoyed that that is still an option and I could have saved 10 minutes of waiting. My call was answered by another rep right away. She said they do provide that service but the backlog is 2-3 weeks. She was not very encouraging, didn't know who I talked to before and said to contact the store. Or she could do it. I told her that was ok, I would contact the store.

So I called the 2055 Niagara Falls Blvd Amherst, NY store approximately 5 times. Each time I was put on hold indefinitely with no background music, no feedback or where they were sending me. I varied my requests to asking for Customer Service, a Floor Manager (electronics). I finally called back for the name of the district manager (2ce), and they could not find the information. I went on the internet again, and called the customer service # for complaints 1-800-925-6278, and the woman took my information but not to get a receipt, merely to find me the DM's name and number.

We just want to let you know that your store is a mess -bathrooms are very dirty & most workers are not doing there job and stock is very bad. Food goods are always never out! Because stock help is not doing there job. We always love to shop in your store and now we hate to go in the store and more like us fell the same way!

Someone needs to look in to it .Also money order mec. has been down for a week and hunting LIC mec. Was broke down! It is all because of bad management! I hope someone will go to this store and look in to these things! We will not go back any time soon! Things has to change there. Thank you. PS .Called to ask a question & they said, (I don't no, I just work here)! Sam ** would roll over in his grave if he seen what a mess this store is! Thanks again.

I have had several run-ins with Walmart associates over the last 2 weeks. I use coupons and go by the ad. I do not do anything against policy and only buy 3-5 things with coupons. I was told that although the coupon stated the correct item, the picture did not look like it; so I was not allowed to use the coupon for the item. I bought my other items and left.

When I went back for another purchase a few days later, with their coupon policy in hand, I was told again that I could not use a coupon, because they were not going to give me cash back. Their coupon policy states they will, but I was also making more purchases, so I did not want cash back. But the lady I had spoken with days before came to the register and yelled at me that she had had problems with me before.

I asked to speak with the store manager, and the assistant store manager came out. She said I was an idiot and the coupon policy did not matter and that it was up to them to say. I asked why they had a coupon policy if they did not go by that. And she said they could do what they wanted. I again asked to speak to the store manager, and they would not get him. I left without making my purchases after being yelled at by three different employees in front of other people and getting humiliated for trying to follow their own policy.

I called the corporate office. I gave a complaint, and they said they would send an email to the store manager. I then got a call from the assistant store manager whom I had the problem with, and she told me she was the store manager. When I stated that she was not and I had a problem with her, she said she would make a note of it and hung up on me.

I will never shop at Walmart again and plan on making sure that there is something done. Why should people put up with being treated unfairly and rudely when there are other stores we could be spending our money at?

I have a baby registry through Walmart.com. I listed my fiance as authorized to pick up or receive any items. A family member ordered items from the registry and had them sent to a local Walmart. We only have two weeks to pick up the items, and I am on bed rest. My fiance tried to pick the items up, but the customer service reps refused to allow him to pick them up. He had been there two weeks earlier to pick up items, and they had issues finding him as authorized, but eventually did. The customer service then got a manager who was extremely rude to my fiance. He was so upset that he left the store immediately. Everyone at that particular store speaks Spanish and could barely understand what we were trying to tell them. They have been rude to us every time we come in. We are both Caucasian and are treated like we do not belong there every time we go in. I refuse to shop at the Walmart in Hialeah, FL. I feel that my family and I are discriminated against due to our race.

We, a business associate and I were at the Princeton, IL Wal-Mart deli. We were there to purchase sliced meat for a business luncheon. We were treated very inconsiderately by the female Department Manager (Melissa). We did not appreciate being treated in such a manner. We will not buy our deli products form the Princeton Wal-Mart in the future.

Horrible experience! When a box of water is sold it should have a sticker or a bag attached to it, so that you do not get stopped when you leave the store and then have to hunt in which bag the receipt was placed.

I have a painful broken toe and tried to walk around trying to look as if I am not hopping around and then had to stand in front of all the customers coming out of the store looking at us as if we stole something. We do not steal! And I told the cashier and always do that I have water at the bottom of our buggy. Don't know how long it took us to eventually find the darn receipt, but it was not a good feeling!

Another thing that I find is that sometimes they do not have each next to the price and then we get charged a whole lot more than we thought it would be. Or a big heavy item with a price just to find out that was per pound. Unless you happen to notice it before you pay, you end up paying a whole lot more than you wanted to. Now that could be stealing. Not so?

I had a baby not too long ago and I received a Walmart baby gift card from a relative. I tried to use it on a pack of Pampers which were $10 and my gift has a balance $30. Well, the cashier tried to swipe it 2 or three times and scanned 3 more times and printed a small piece of paper and set it next to her register then told me it had already been activated and used. I already knew that those type of cards didn't need to be. Her reply was again, it had already been activated and it was store policy to keep the cards. So I had her call a manager which he checked it once and it showed my balance at $30.

When I got off work Friday afternoon, I drove to our local Wal-Mart. I was shopping for things for my husband's birthday. I went and picked up all of my items including a birthday cake I had made for him. I feel it is only fair to say that I am the manager of a financial Institution and was dressed in business attire. I get to the checkout line and the lady behind the counter looks at me as if I am bothering her but I try to be nice and ask her for a roll of smokeless tobacco. She looks at me and says I quote "I cannot sell this to you. This is a third party sale. There is a federal law that prohibits the sale of tobacco to third parties." I said, "Excuse me, what are you talking about?" She said, "This cannot possibly be for you, so we cannot sell it to you."

For the record both of my children are over the legal age to buy tobacco products so I am sure it was obvious I was not a minor. She never asked for my ID or anything, she just refused to sell it to me. At that time I had a about $250.00 worth of merchandise already rang up so I asked to speak to a manager. Two ladies with their backs to me said, "We are managers and she is not going to sell that to you." They did not even look at me. Then one manager said to me, "We do not allow sales of tobacco to minors,this is a federal law." To that I replied, "Yes, I understand but I am of legal age." and she told me she was not calling the manager and if I had a complaint I could call 1-800-walmart.'

Wal-Mart is misleading in commercials. I am trying to save and nickel and diming and saving for Christmas. I buy a lot of under 5.00 toys and under 10.00 movies for my kids and family members. I was so excited there was a layaway, but when I got up to register to only find out that I had to put back 35.00 of stuff back because each item wasn't 15.00 or more. Well, I was furious and put in the bigger items I had but had to not get the others and wont now, only being able to get one each pay day. Well, it isn't right, this is supposed to help the customers in hard times, **. Stocking stuffers and family presents I could afford left behind. Wal-Mart is just money hungry and misleading customers. They have even done this in their pricing. I caught them a year ago with that. Something needs to be done.

About a month ago, I fell in the parking lot at Walmart Timmins. They were fixing the ground because of uneven ground. Just about 3 feet from where they fixed the pavement, there was a hole. It was raining and I was pushing a small cart to my car. The cart hit the puddle and went frontwards down and I fell on top of it. With embarrassment, I picked up my groceries which had fallen out of my bags and were all wet and dirty. I brought my bags to my car, but then decided that I would let the staff know about the hole. I lifted my jeans to see why I was hurting so much and had an immediate bump and was bleeding.

The manager took my name and number, but I was so embarrassed that I just wanted to go home. I also hurt my shoulder from the fall but did not want it looked at, at the time. My complaint is that I shop there all the time and, at least, expected the manager to call me to see how I was doing at least. I never got a call, nothing. I was hurting for about 4 days from the fall and my leg hurt for a week. I cannot believe that with me not wanting to complain more at the time, which I could have made a big deal out of it, but no calls. No nothing is upsetting me more. I know that the hole was sprayed in yellow, but that didn't fix my humiliation or concern at all. I am not impressed.

Kate over charged 3 items that were not purchased. I confronted with her over charging, she said, "yes, you only have 12 but I charged you for 15. Just go to customer service for a refund." That took 15 minutes to get a refund. Employees don't have regard for customers at Mountain Home, AR!

I am so very tired of being treated like a suspected criminal whenever I leave Walmart in Maple Grove, MN with my purchases. More often than not, after checkout, I have to show my receipt and have the door person go through my bags. I wonder what would happen if I decided not to let them frisk through my purchases. I do most of my shopping at Target now. If Walmart has a problem with stolen merchandise, maybe they need to hire more in-store undercover security rather than intimidating their customers as they leave the store. Do they think that after I go through checkout, I had time to steal something within 20 feet and 30 seconds of the exit door to add to my bags?

I spoke with a lady about resizing a wedding set, because I needed a bigger size since I am pregnant. She told me that they do re-size, and the first one was free as long as it was purchased there, which it was. She filled out the needed paperwork and I gave her my rings. About 2 weeks later, I got a call that my jewelry had come back, but that they could not re-size it. There was no explanation given, they just gave me the rings back, and tried to sell me another set. I will not buy jewelry (rings) from Wal-Mart anymore, as they do not hold up their end.

This is a typical day at this Wal-Mart Supercenter. I go there at 9 AM to get paint so I can paint my outside porch(seems simple enough right? ) I got there, went to paint section, spent about 15 minutes picking the right paint color, rollers, etc. I went to get paint mixed, however no one was there except 2 other clients. No sales associate around. I flagged down an associate walking by and she paged,"Customer needs assistance in the paint section" We all thought "good".

After 15 minutes and 3 more pages someone showed up. The first customer wanted to paint her new bathroom with a 2-in-1 paint (primer and paint together). The little guys is looking down the exterior paint aisle going, "Ehhhh, we are out of that ma'am. " I looked at the lady going to the Interior Paint aisle, pointed out that the section have the 2-in-1 paint, and told the lady "Here it is hon, get which ever finish you need. " She grabbed her paint, got it tinted, and left.

The second customer was a gentleman. The sales associate grabbed him interior paint for an exterior job. Big sigh. When the associate got to me, I handed him the correct paint (a base accent for floors and porches), gave him the paint code I got from there and waited. He typed it into the computer wrong, scanned it, and turned out to be the wrong color. So he went and got another, and tried again.

I left with what I thought was the correct color. It's supposed to be a creamy gray, but what I got was a shocking white paint. Later today, I tried and called the bakery department to order a cake for a co-workers retirement party on October 30. It rang over 10 times, I tried 3-4 times in a row but I got no answer. Come on Wal-Mart, don't you believe in customer service anymore or what?

Very dissatisfied. 1. I stood on the check-out line, (light was still on), the cashier looked at me and said "I am closed". I explained that when I came to the line the light was still on, so I am not moving. 2. Putting perishables in with chemicals- this is strictly forbidden, and this is not the first time it happened.

3. Overcharged on some items when I looked at receipt (I paid in cash). If you say I should be paying attention to prices as she rings them, then you need to teach your people that cold and frozen go together, paper together, chemicals together, etc. If I did not have to watch to ensure that the bleach does not get in the same bag as my cereal, I could watch for the prices. 4. Make sure that the prices are indicated correctly in the inventory. This is not the first time in this store, it happens constantly.

5. I went in and explained to the person that checks out your bags about the price changes, and she told me in uncertain terms "there is nothing I can do about it, go to the service desk" This is not good or even bad customer service, this just sucks. She should have called a manager and/or supervisor over to verify and correct, so some other poor sap does not get overcharged.6. When I got to my car, I called the store and asked for the manager. They hung up on me on the the first time. I called back, sat on-hold for 10 minutes, and was again hung up on. I called back for the third time and sat on-hold for an additional 15 minutes. That is when I decided to file a formal complaint.

First off, I worked for Wal-Mart for 7 1/2 years. I was a department manager for 3 of those years in men's and lingerie departments. I know what customer service is, and I also know what Wal-Mart's attitude for this used to be.

I would appreciate if either you email me back acknowledging this or call me after 5 PM eastern standard time, if I not I will call Bentonville personally and file another complaint. Thank you

I purchased a movie and it was cracked and would not play. I tried to return it and they told me I could only replace it so I picked another movie. When I came back to the counter, she told me I could only replace it for the same movie, which they no longer had. I waited for the manager in electronics for 30 minutes because they said he could help us but never got the time. After walking back and forth and wasting an hour, I came home with my cracked movie.

The girl in customer service was not very pleasant and all this crap for a $5 movie I bought to enjoy with my grandsons. She asked me to try another Walmart which was not very helpful when gas is over $3. There is nowhere in the movie section showing this policy so how should a customer know. I was not very happy and even though Walmart may be closer, I have a lot of other options. This was an errand that should have taken only 5 minutes but took over an hour and I still have my cracked movie. Thanks for nothing!

While I was in Walmart, after I bought some things, the change was a $100 bill. No business or shop that I use will take a $100 bill so I asked for $5 - $20. She said that she did not have it so she sent me to guest services. After watching five Walmart customer service reps try to deal with two customers for a good 17 minutes, I was finally called up. Well, the lady said that she couldn't help me and that I needed to go to the other station, which I did. After waiting another 10 minutes, the lady (and I use the word very limited) refused to help me and wanted me to get back in the line. She was downright rude. Then, the first lady finally went to the bank part of the store to get my change.

This Walmart needs an overall and re-training of their customer service. I will never go back to that one. There is another one and it is 10 miles away; but to me, service counts. The Walmart at Wildwood have proved to me that they don't care at all about service while the one in Irondale did. They were rude, they lied, and treated me as if I had the problem. Walmart should take the $100 bills back to their machines.

I was just at Walmart in Redding, CA proceeding toward the door. The lady guarding the door did not stop me, but she did stop my friend who was carrying some of my bags, since I have a hernia and can not carry much weight. I brought the lady the receipt and she still did not ask to check my bags. After I had carried my bag to the end of the hall, again, she said I had to bring them back a third time so she could now check them.

I told her to come check if she wanted but I was too hurt to carry the bags over again. I walked over and got my items that she had already checked from my friend and continued back again to the end of the hall. At that point, they said not to come back. I grew angry and demanded a manager. When the assistant manager came, the employees told him I swore at them and was causing a disruption. I told him this was a lie and he said, "You being angry is a disruption". I used to go to Walmart 3 to 5 times a week. I'll never go to any of them again.

I went to Walmart today to put up a layaway for Christmas and the employees were very helpful with my products. I pick up my son from school and we had a discussion about those products, in which I realized that I put a Dsi on layaway instead of the 3Ds. So, I go back and get someone to give me the correct product, and when we went to the back, the employee said I had to cancel my whole order and pay $15.00 because they don't do exchanges on layaway. So, I explained to her that my son already has a Dsi and it doesn't make sense to have another one.

I asked to speak to the manager and the CSM said that he wasn't available, so I said that if I cancel them, I will cancel the whole order together and CSM, Lorraine, looked as if she didn't care. I asked for the person who runs it and she said, "For what?", and I explained that the whole situation was crazy and everyone who was present acted as if I wasn't there as they talked. An employee came up and said, "We can void one and give her what she wants," and she was very helpful, although I didn't get her name. This is my second time having an issue with Ms. Lorraine, and on both times, she acted as if the customer doesn't matter to her and she was very rude. The first, time I let it go.

I think everyone should be very excited to have a job because of the world today. Without customers shopping there, I don't think they would have this job. The store is at 0450, Mansfield Rd.

In 15 Oct 11, the register tape says checked out at 16:49. We waited in the checkout line for 20 minutes. All registers backed up but not enough lines were open. People in my line were restless. We even asked if more lines could be opened. No luck. This was not the first time. Store # 0040 in Missouri has staffing problems. Walmart is the only game in town so they don't care.

There were not enough check outs open. People were lined 8 to 10 deep. The store looked clean and orderly but not enough people to handle the customers. I was chatting with people in line who regularly shop at the Wal-Mart and they said that it seems to be a common practice there. I think customers should be waited on. They don't have to wait to buy their items. I won't go back to that store. I try to shop less and less at our local Wal-Mart due to the fact that they run little guys out of business with so called cheap prices and if they get you to coming there. They seem to stop carrying the items. If you ask, they just say they don't carry them any more. It's a very poor business.

We went to Wal-Mart as we normally do 4 times a week. We spend up to eight hundred a month there. On this occasion, the cashier said you have about 4 items more for the twenty item checkout lane but it was ok. Then we started to checkout and she became completely rude, we had about five of those items on price match. It started with the first item priced on sale at a price for a dollar and ninety. I had it written on my list.

She said I need to see the ad, so she made me search for it and the lady behind me started arguing because she was upset we had to look for it. She threw all our ads which held up a line, so the CSM was completely rude and said you have way (four items) more items as the guy in front of you had! Too many items and was already rude. I started to tell her what was on sale, and then all of a sudden the cashier changed her attitude and started to ask nicely what was the discount on this or that and when the CSM was there she was as nice as could be.

I felt as though she was rude and discriminating due to our race. If she had done her job, we would have been out of there in five minutes. Instead it took forever because we only had this much to spend and with the "guaranteed no ad" price match for about six of our items. We never would have gone over and had to take twenty dollars of stuff off due to her not giving our price match guaranteed.

We have decided to never go there again due to the way we were treated, granted our only eight hundred a month shopping there won't hurt them but our feelings about their commercial guarantees and discrimination will leave us, our friends, and other family members jaded from using that Wal-Mart.

As I walked out, the lady who was screaming at me in line due to us having to look up everything in the six papers we brought was still yelling at us and I told her "please don't talk to me that way ". The two front door people who see us all the time completely nice asked what happened and said "we always see you in here, and you have never had any problems like that" at least someone there treated us with respect and apologized for the situation! So it boils down to Wal-Mart doesn't honor their coupon ad and disrespect you in the process with discrimination.

On Oct 14, 2011 at 17:42:35, I was at the super store in Mt Pleasant, TX. There were approximately 12 of us in the express lane. The lady at the front of the line was having some trouble and the clerk, Lynnetta, called for the supervisor, Aly. It took her all of 10 minutes to respond to the clerk. When she finally responded, the supervisor wouldn't even give the clerk enough time to explain the problem. All she did was punch some buttons on the computer then left. She could have at least stayed and find out the problem, and she could have also called more cashiers up.

This clerk was the only one working the express lanes. There is no excuse with these kinds of action. If Mr. Sam ** knew what his store has become, he would turn over in his grave. The clerk did hold her composer all throughout this ordeal. After 30 minutes standing in line, we finally got our merchandise rang up and paid for. If this is the kind of service we are having, it will be a very long time before I ever go back into Wal-Mart at Mt Pleasant.

I was at East Town Wal-Mart and there were only 3 lines open. So, I chose a line to get in and stood there 15 minutes waiting while the lady with a big buggy of stuff got them run up. The manager was standing there talking forever, so long to the checker. Then, he walked over to another register. I was thinking, "Oh, he's going to run me on through since I only have a few items." No, he picked up a closed sign and sat it in front of me. He never said I am sorry, you will need to go to another line or anything. He just looked at me. I was so upset. I threw up my hands and left my buggy with my stuff in it and walked out. I have been treated disrespectfully here before. But this is the last time I will shop here. I went over to Kroger and spent my 100 dollars and they were happy to get it.

I had unhappy experience with the cashier at Wal-Mart store #5091 (Receipt ID #**). After checking out, I took several additional plastic bags. The cashier stopped me and said to me "You should ask me first. You are stealing bags". Then I asked him "Can I have some additional bags?". The cashier replied to me "No. Policy doesn't allow that". I went to the customer service to find a manager. Surprisingly, the manager was the one who stood there, observed everything and did nothing. This makes me even more upset.

Because customers take items by themselves, Wal-Mart should have a sign to ask customers not to take additional bags. Wal-Mart should train their cashiers and managers on how to deal with similar situations instead of accusing customers of "stealing bags".

On Sept. 21, 2011, while waiting in line at the customer service desk I was told that if I was making a payment that I go to the register. I went to the register to make a payment and the cashier submitted a cash out, which charged my debit card. She realized the mistake she had made and called for help. When the supervisor arrived she attempted to void the cash out transaction and asked for my credit card again. She swiped my card for the original payment. However, the cash out transaction was never posted back to my account.

The impact of this error is that my account was charged twice. When I returned to correct the issue with all of the paper work that was provided to me, customer service said before they could correct the error they needed to have my bank statement. Customer service made this mistake and not me, now they want to penalize the customer for their shortcomings.

I will no longer shop at Walmart stores. I have been burned twice now. They have been refusing my check even though I have sufficient funds in my checking account. I believe that there is a bug in their computer systems with TeleCheck. Maybe I will reconsider shopping at Walmart if someone makes amends.

My sister and I had gone to Wal-Mart to get the rest of the food for our uncle's birthday party, although we had gone our separate ways momentarily. We met back up after we had checked out. As we were walking out the doors, the buzzer went off. So, my sister stopped and walked back into the store so that an associate could check her receipt. Out of nowhere, five men approached us and snatched her bag and receipt and asked about the stolen merchandise in her purse. My sister was completely confused but very cooperative. She stated that she didn't have anything in her purse. She tried to hand one of the gentlemen her purse to be searched, but they would not take it. They asked her several times, but there was nothing in her purse because she had not stolen anything. There was never any paperwork written up. After ten minutes of complete and utter humiliation and after we asked for the police to be called, the security guards said that we were free to go. The Wal-Mart store on Middlebelt and Plymouth in Livonia, Michigan was by far the worst Wal-Mart I have ever encountered.

I was looking for a book, and the call went to the fabric department. And she went to look for the book, came back and gave me an outrageous price. And I told her that I haven't seen the book over $14.00, even in hardback. She told me she didn't have time and that another customer was there to get a fabric cut. I said that it really doesn't help me. That was the service. I live in another state. I was hoping to get what I need from Walmart.

Due to my schedule, I have to shop during the evening, and every time I go during the evening, there are only two-three lanes open. I have noticed a lot of people do there shopping after work, and there are always 5-8 people in line in front of me. Not only do my kids get extremely bored, but other children in line are throwing fits and screaming, making it a very rough time to wait in line. And any time I ask if they can open another lane, they say, "No, sorry. These are all our cashiers."

It's getting very hard to continue shopping at Walmart (Tusc in Canton), as I have found my self going to another store. Yes, I pay more, but the wait is much shorter and less of a mental stress.

On 2 different occasions, I have been in there and got food for lunch. Both times, it was very bad. It was cold and was like it sat there too long. They did not care, and they served it any how. I will no longer get lunch from there.

Also, I would like to let you know that on several occasions, I have called to see if they carried a certain item, and they have put me on hold to never return to the phone. I called in today and asked for pet supplies, and they came back on and they said that she would page over the store. Then, I was put back on hold for over 12 min.

I then hung up to call back to speak to a manager, and let him be aware of the problem. I asked him if he carried flee and tick dip for dogs, and he said, "Let me see," as if he was in that department to look. Then he replied no. So I then asked if he carried Frontline drops, and he said yes. I then asked how much, and he put me on hold and went to see to find out that they did not carry Frontline. I would have not been very happy to have come in to get Frontline to find out that they did not have it after I was told yes.

This just tells me that if I did not ask how much, he would not even care to go look to see if they carried it. He just wanted to give an answer and go about his way. This is bad customer service! I just think that the higher up bosses need to know about these things, so that they can fix them. If it was not for us telling you about our experiences and you having the opportunity to fix them, this kind of things makes you look bad.

On October 6th 2011, I went to get my check cashed and when I handed my check and ID to this girl (she would not give me her name and she didn't have a name tag on, but I can tell you this much, she was not born in the USA), she looked at it and said she couldn't cash it because my ID has expired on September 30, 2011 which I didn't know that it had. Instead of her being nice about it, she was being a smart **, so I told her that I wanted to see the manager.

She goes and gets some guy by the name Joe, and I tried to explain to him that it only expired a few days ago. He didn't want to hear anything I wanted to say. I work two jobs. I didn't have the time to get it renewed. He told me that it wasn't his problem.

The next day, I go and try to load money on my Walmart money and there is a guy ahead of me, and as I was waiting my turn, I hear the girl saying, "Do you know that your license expired," and she told him, "I can still cash your check but make sure you get it taken care of."

Now, ever since your store opened in Taylor, I have been going to it every weekend and never missed a Friday night or Saturday night to do my shopping, and every 2 weeks, I get my check cashed. Well guess what? Ever since this has happened, I will not step one foot into any of your stores again. I am going to do my shopping elsewhere. I don't care if I have to pay more. Oh, and just to let you know, I was spending over $100.00 a week in food from your store plus other items. This isn't going to happen anymore.

It was 6PM on Tuesday, 10/11/11. The checker was awesome, the problem was that there were only 3 lanes open and they had 3 to 4 customers waiting in each. When I questioned the customer service department if they could get some more lanes open, she said "I don't have any more checkers". I was fortunate, as I was finishing up, but some of these customers had little kids and they were very unhappy.

On October 10th 2011 my fianc and I were in the checkout line at Wal-Mart #2713. My fianc uses coupons often and the cashier rejected a coupon for a half gallon of TruMoo chocolate milk. The cashier was friendly and attempted to explain why she couldn't take it but wasn't completely sure about the new coupon policy that had just been implemented in a staff meeting, so she asked if Brandi (fianc) would like to speak to a CSM. The CSM that came over was named Greg and immediately told her that it was a copy of a coupon and was no good.

Brandi prints coupons from coupon websites that are legitimate and this was the same as accusing her of stealing. Brandi tried to explain to him where she got the coupon and that each coupon has its own unique serial number and he said it didn't matter because the coupon didn't have a watermark. The coupon was supposed to have a watermark that was brown but when you print in only black ink, it's not going to show up.

Greg also stated that there was supposed to be a set of numbers under the Smartphone code. Greg didn't know what he was talking about because the Smartphone code is for Smartphone users to scan with their phones to make sure the coupon is legit using an app. He still continued to argue (in front of customers waiting in line) that the coupon was faked and was copied. Brandi told the cashier to cancel the transaction and it will be the last time we ever shop at a Wal-Mart store.

On Sunday, 10/9/11, I had gone to Walmart located at151 E. 5th St. Long Beach between the hours of 9:00-9:30 pm and I had seen lacquer thinner on sale for $1.50 per gallon. I took three of those gallons and had taken those to the cash register around 9:45 pm. The cashier tried to ring me up and then it shows that the item was $1.50 each. I then tried to pay for it but she told me to wait and that she wanted to call the assistant store manager.

The assistant store manager (an African-American lady) came by and then said that the item was to be "recalled". I then asked for proof as to why the item was to be recalled. She never answered but just took the item away without any explanation. I then called the number 4358389 and asked to speak to a manager. I was on hold for about 10 minutes before someone had answered the phone. She told me that she was the manager and asked what the problem was.

I explained the situation to her and again and requested to have proof as to why I couldn't buy the product. She never gave me her name but said, "Please hold. I'll find out that answer for you." I held for about ten more minutes and then another person answered the phone and said that he was an assistant manager as well. I explained the situation to him again, and he still couldn't answer my question as to why they would have an item on the shelf and wouldn't be able to honor their prices. All they could tell me was that the product was being "recalled", but no one could ever give a legitimate reason why. He then told me, "Please hold, I'll get you the manager."

About ten minutes later, a lady answered the phone, and she said she was the store manager. I then explained the situation to her and she asked me for the product. She said that she couldn't show me proof that the item was being recalled because that was personal between the manufacturer and Walmart. She did say though that she could get me the number for the manufacturer and I can call them myself. I then replied, "Okay, that's fine." She then replied, "Please hold while I get that information for you," and left. She told me that around 10:15 pm, and it is now around 11:30 pm and I am still on the phone, waiting for her to respond.

Also, around 9:55 pm, I had stepped back into the store and the African-American lady who claimed to be the assistant manager told a lady in the store, "**, the ** guy is still on the phone complaining about the lacquer thinner."

I am very unhappy with my experience with the associates and the store. I felt like they (the associates at Walmart) were looking down on me as a customer and, more importantly, as a person. They had me on the phone, being transferred from one person to another, and still, no one could even answer my questions or my concerns. On top of that, they had me on hold for over an hour and never came back to the phone.

They made me seem like I'm not even there, and they feel like they can do whatever they want as if my time means nothing. It appears that they don't respect me a customer and as a person. There's a saying, "Money is time." I am very unhappy by this action taken by Walmart associates and am very offended of what they did and said because it seems like they don't value my time to go and shop there nor my time to be on hold by them via the phone call.

I hope that someone can help me take care of this situation.

So awful! I went through self checkout and it said "unexpected item". I was taken down by some cashier on a power trip who apparently thought I was dishonest! Everything matched. No sorry or anything! That's the short version of "Target, I belong to you only!".

At approx. 12:30 pm, on Sunday, Oct 9, 2011, I arrived at Wal-Mart parking lot. I had to move shopping carts from handicap parking spaces before I and others in need of these slots, could find a convenient spot. Now, while this is not a great inconvenience to me, it may be to some of the other persons who need these slots. Also, when entering the store there were no shopping carts in the hold area, nor were there any of the electric carts for the severely disabled. They were all in the parking lot! Evidently, your store management is sorely lacking and employee motivation is at a severe low, because when I left the store the problem still existed (Over 30 min.). This problem is not an isolated instance at this location. I do not need an answer to this complaint.

Once again, I was at the Bellflower Walmart. I was waited on by Jose in the automotive department. He again was rude and sassy. Other customers standing there were surprised at the things he was saying to me. And he was telling me he wasn't going to wait on me and to wait until someone else came to the register. There were two other customers that agreed that he was rude, and that maybe we should go to another Walmart and boycott this one in Bellflower. I am surprised that Jose still has a job there. I asked for a supervisor. He finally rang up my items and I left. If it happens again, I will leave everything on the counter and find a supervisor to file a complaint with.

On September 16, 2011, I paid the balance of my Wal-mart credit card ($879.06) online. This transaction was processed after I talked to someone to verify that this was the balance and there would be no further charges until I used the card again. This was deducted from my checking account.

On October 06, 2011 my checking account was was shown to have paid $879.06 to Wal-mart. When I contacted Wal-mart about this double charge, a person named "Andy" informed me that I authorized this payment and that my credit card showed a credit of $879.06. When I explained that I had paid in full last September 16, he said that he thought that I wanted to carry this amount on my card for future purchases (sounds pretty ridiculous to me too!). I then demanded that this be credited back to my checking account but was told that Wal-mart would send me a check in 14 days for $879.06.

Needless to say, this is not acceptable. Should I be charged with any overdraft charges by my bank or anyone else, you will hear from my lawyer, not to mention any credit issues that may arise. By the way, the bank will put a "hold" on this check for an additional 10 working days. The more I think about this absurdity, I will be contacting my lawyer in the morning to determine any recourse I have. I have no intention of trying to determine who I need to contact to straighten this out as I feel it is not in any way, shape or form my problem.

I firstly only shop at Wal-Mart. I have for years. I love being able to buy everything I need in one place. I am a mother of five children and a grandmother. So, we are a large family unit. I was in the McGalliard store in Muncie from 6 pm till almost 11 pm. I was finishing my order through checkout. My cashier Heather was very sweet and courteous. And she was very able to fulfill my order when coupons were needed to be over rung on my order. The manager was Cory. He was rude. He walked away while I was talking to him. I have never been so unhappy with an experience at any Wal-Mart till now. I don't know who to contact. But I will see this through. I would like to see at least Cory having some manners training. He should be fired. You can't be in a person related job and have no respect for customers. Even my cashier was shocked. He was argumentative and so rude. I am so angry at Wal-Mart right now. Bottom line, if you don't like people, you should not work with the public.

We were shopping from October 4, 2011 to October 5, 2011; both times the shelves were bare, and with boxes stacked in the isles, with no one stacking the shelves. The manager needs to get on the ball.

I was at your store waiting in line for about 25 minutes. After waiting so long, the cashier closed the line and told me the line next to him was open. He had seen me standing there all that time. So now, I moved to the other line and had to wait another 25 to 35 minutes. I just think that is very bad customer service.

I walked up to the first register on the east side of the store. The second register had a "closed" sign up although there was an African-American cashier standing there, just looking out at the customers. I didn't go to her register because there was a "closed" sign sitting there. Another customer walked up later, the cashier moved her sign and asked the lady if she could help her.

I went to the store this Morning, Oct. 4 at 7:30 to get Scotty McCreery CD that was released today. I rang the bell in electronics, no response. I saw an employee standing by the video games and I asked where it was. His response was that it was probably in today's delivery and was not unloaded yet. The guy who runs the music department was coming in at 12 noon. I was going to leave but decided that I was certainly not the only person looking for the CD since the artist is from NC. I walked to the front of the store and asked a gentleman I assumed was some kind of a manager. He called the electronics on his ear piece/mic and he was told they were behind the counter in electronics. I followed the man to electronics and told him what I was told by the employee. His response was it was early.

Because of throat cancer, I literally live on Walmart's Equate Nutritional Vanilla Shake Plus. The new, blue bottle reminds me of the terrible, pink Pepto-Bismol bottle. I take enough medicines without having to think my meal is one, too. More important though, I have a horrific time with the foil seal. I use a knife or scissors to get it open. Was there a legal reason why you had to make the changes? Hopefully, this is just an experiment in marketing. It does not work in my book.

I am very handicapped due to over 20 years in the US Army and several parachuting accidents. Because of this, I do my 1st of the month shopping usually in 2 trips over 2 days. Too often I get home without 1 or more items after a Wal-Mart employee has packed my purchases into a shopping cart, because they don't allow the disabled electric carts outside.

I have just returned from Wal-Mart and once again there was a missing item, so I called the store to place my complaint. Instead of a polite, "I'm sorry this mistake occurred sir, lets see what we can do to resolve this matter", the conversation went like this:

After explaining the situation, rep asked what teller does it say on my receipt. When I spent less than 20 seconds searching for the tellers no., she said impatiently, "It says the TE no. right at the top of the page (no it does not, it says Wal-Mart at the top, then save money live better, then Manager Kim **, then the phone no, then ST no, then CP no, then the TE no. on the 5th line down)

She then asked me what was the item no., what did I pay for it, what time was the purchase made, and who packed the cart for me, all in a very unpleasant voice. At that point, I felt so berated I said, "You know what? All this is not worth the ** item". I told her I would shop there no more and hung up.

I have joined a local and nationwide boycott of Wal-Mart, and advise others to do also. Eighty-percent of Wal-Mart's stock comes from China and costs American jobs. If you want to help America's economic restoration, don't shop at Wal-Mart. Let them be rude, and keep their inferior junk. I am a retired US Army Soldier. I did not dedicate over 20 years of my life, including 3 combat tours, to come home and be treated like scum by scum employees of Wal-Mart. I call on all military members active and retired, and their families to boycott Wal-Mart!

I was picking my disabled wife, who is a dialysis patient and has cerebral palsy, up near the disabled parking area, as there were no parking spots available. As she was climbing inside the car, a fat Wal-Mart employee with blonde hair rushed over and started pounding on my window. I rolled down my window and asked, "May I help you?" She told me to move my car immediately. There were no cars coming. I politely responded that I was not moving my vehicle until my disabled wife safely has her seat belt on, and I rolled my window up. She hit my window so hard. I thought I was being robbed. My wife and I were startled. I could have had an accident moving away from the horrible fat lady with blonde hair and possible window damage.

I bought a fish tank from Walmart on West Shaw Ave. in Fresno,CA. When I returned home, I opened it and the glass on the fish tank was cracked. I am not able to use this fish tank and I will not be able to go back and return it because I do not live close by. I made my trip and now I have to wait to make it again.

I was at Walmart with my wife and 3 years old son for shopping on 09/26/2011, around 8:30PM to 9:12PM. I wanted to buy a watch for myself. The lady who was behind the counter of the watch section, her name was Tyisa, I asked her to see some watches. The way she talked to me was very unprofessional. She was very rude. When I tried to let her understand that this is not the way to talk to the customer, she was more rude. I walked away from there without buying a watch.

In the meantime, my wife bought some stuff for our kids. I had a long experience in customer service. Customers are priority for any business, you have to welcome them with a big smile and talk to them in good way so they don't go on some other place for shopping. The more sad thing was that she didn't say sorry to me. People like Tyisa are not good for customer service. They are damaging Walmart's image. It is necessary to take proper action against her as well as people like her.

I have just returned home from my shopping trip at the Walmart in Macclenny, FL. Two registers were in operation, other than the cigarette and alcohol line. Do you know how many checkout lanes there are? A lot! And the majority of which are just like new because they have never been used! People were five and six deep, so when I finally got up there, my question was "Is there no manager on duty today, and if so, why aren't they managing? The answer was,"They're all in a meeting." Seriously? So, a lady comes over and I ask her the same thing, and she says that she's doing the best that she can. I ask, "Can Walmart not afford to hire enough people to run this operation?" And she said, "People are scheduled but they call out." I say, "Then fire them and hire people who wants to work."

How many million people are out of jobs right now? Get rid of the "deadwood," and make your customers happy all at the same time. And here's an idea, what about bringing those managers down and let each one open a register until the crowd is worked down? Then, they could huddle nearby for their meeting. And if the lines back up again, they are right there to pitch in, how about that? Or another idea, how about scheduling the managers' meeting for, say, 1:00 a.m. when the store is virtually empty anyway? That way, they could take all the time they needed, and customers wouldn't have to suffer because of it.

And this isn't the first time that this has happened. It just happens to be the first time I have been irritated enough to complain about it. Your managers should be cross-trained in every aspect of the operation, so that it is possible for them to have a hands-on capability, whether it be stocking shelves, running a cash register, or simply assisting customers. It is called diversity, and it would prevent back-ups like we, the customers, encountered today. Thank you for your time.

About 2 weeks ago, I purchased 2 pairs of white stag tennis shoes along with some other things. My complaint is that about 3 days ago, I noticed one of my tennis shoes had a hole in the sole. I find this odd because it only happened on one shoe. I didn't do anything abnormal in the shoes and I've never had a problem with anything I've purchased at Walmart before. The shoes were only $10, but I expected to get more than 2 weeks wear out of them. A refund would be nice. Thank you.

Your Wal-Mart in Dickson City, PA is a joke. You have no one working the registers. Of all those registers, you have only one open. I guess you don't want any business. I was in lost prevention and I bet you have a high theft rate. No wonder. It is a shame you don't care about your business. I see your company going under and you deserve it.

I went to the store around 2 o'clock in the afternoon and the ladies of the Customer Service were very nasty about the service that they are suppose to give to their customers. I needed to cash money trough money order in the store and their answer was they can't give me the money without any explication. I tried to talk with the store manager and they still said they were not going to call him; their easy answers was to go to other store. I called the MoneyGram Customer Service and they said they were supposed to cash the money.

I was there around 20 minutes trying to cash the money because I needed to pay very important bills with the bank. Now this will affect my credit report.

I went through the register. The cashier acted like she didn't even wanna ring us up. My husband then swiped his Walmart card to pay for our purchase. And then, the screen froze. We tried telling the cashier. She kept telling us that we needed to sign and press accept. We told her we did but it was frozen. She just kept continuing to tell us the same thing. I spoke up and told her that we were trying to tell her the screen was stuck. She then did something to let us sign a receipt, but she did this with attitude. We didn't wanna leave with his name on the frozen screen for that it might start working and we would get charged for somebody else's purchase. We had to refuse to leave until it was fixed. This is not the first time I had a problem in this Walmart. I had an adult male cashier start singing a song to my daughter and call the store. Needless to say, he still works there. There are great people there. But they really need to do something about the ones that don't or shouldn't be there.

I had to drive for an hour to Clarksville, IN for a product out of stock here in Madison. My family loves to shop at Walmart but lately it seems we find ourselves going to another store or out of town not only because of higher prices, but also because of empty shelves and minimal registers open with lines stretching down the aisles.

The Chicopee MA store is unacceptable. The employees dress in tight clothing with their stomachs and breasts showing. They're very rude when cashing out, make no eye contact and are not willing to help. They always tell you that this isn't their department. Your prices are not that low and for a few cents more per item, I'd rather shop at Target where at least they always greet you and always ask if you need help with anything.

My mom and I went to Walmart to return an item that we no longer wanted. When we got there, the lady checked the item to make sure it had no holes in it and everything, and that was fine. But then, as she was about to hand the gift card over to my mom, she pulled her hand back and sniffed the shirt. We were thinking that was rude! The shirt did have the tags still on it and it's not like that tags we easily hide able. Also, when we asked why we got a card instead of cash, the lady that was working snottily said, "Because," and didn't even give us a reason.

Every time I go shopping at the Ebensburg (Cambria County) ST#2663 Walmart, the shelves were never stocked. Items will be completely gone from the shelf and I go shopping before noon around 10 and 11AM. The shelves should not be that empty. This is not the first time it has been like this, it has been for awhile. I'm just sick of having to not get what I need that day and making an extra trip to a different store. Plus, it is not kept that clean; floors, shelves, bathrooms, carts and checkout line had wet brown stuff on it. I had to get a whole bean 8 o'clock coffee at Giant Eagle because there was no whole bean at all on shelf. Giant Eagle shelves are never empty and kept clean, but why should I go to a different store to get something that should be on the empty shelf? Thank you for your time.

This Walmart never has carts available for customers ever. With the check out lines so long, you will end up back in the clothes section. It's bad.

I am very tired of being harassed by your door greeters. My groceries are in a bag. They have to stop me to check my receipt for a date and time. It's because there is no way they can read my receipt and check what's in my bags. That is an invasion of my privacy and I am very tired of it. If my items are in bags, I should be left alone, not being stopped like I'm a thief. It happens in Galliano, Louisiana and Mathews, Louisiana. Your prices aren't that cheap to put through that harassment every time.

On September 16th 2011, I went to my local Wal-Mart, did my shopping, paid for the items in my cart, and all went well. I spent $230.67 on this trip and $200.00 on the trip before that. I visit this location one to two times a week.

Now, my problem starts at the Chiefland FL location, which is a 24-hour store. It is five minutes of 9:00pm and I guess, time for the shift change. I'm walking to the middle set of doors to go to my car and there were people at the movie kiosk. I'm at the eye glasses department almost to the doors. The door greeter and I made eye contact and she turns in haste to the outer doors. About the time I hit the first set of doors, she is pushing the outer doors closed. Now, take in consideration that there is nobody else behind me, I'm the only one wanting to leave. She turn around and said, with the rudest, nastiest look and tone a person could have, that I can't come through and that it was closed and she's done. So, I turned around and went out the other doors.

By the time I got all the way to where my car was parked, on that very side where I was denied exiting, those same doors that she refused to let me out of, were open again and there were people going in and out. Finally, by the time I unloaded my goods and got my phone and the receipt to call and make a complaint, someone else come along and actually locked the doors with a key.

I called the customer service and made a complaint of the employee's rudeness and the customer service did apologize and said that they had a good idea who the person was and would be sure to report my complaint to the management.

I am not going to hold it against Wal-Mart. I just hope that little Ms Nasty gets an attitude adjustment.

This store is open 24 hours. After about 10:30PM, there is only one or two checkout lines open. Why even be open if you can't staff the registers? Surely, you can hire more people? And if not, surely you can cross train people to work a register, when it gets busy. I shop there often, two, three nights a week, and it's always the same thing. Last night I stopped counting after 34 people waiting in line. I called the store, spoke to a male manager, he said there was nothing that could be done. How about he gets his **down there and work a register. I certainly see any number of Wal-Mart "associates" wandering around not doing anything, why can't any of them get on a register? I had to stand in line for 30 minutes, before I could check out? Is that what Wal-Mart thinks customer service is all about?

You people need to look into this store and get some **changes over there, the managers must suck, to know that every single night, there is only one or two registers open, and every single night there are lines a mile long! I once counted literally 100 people in line, seriously, 100 people in line and there were only two registers open, now that's just retarded, its plain ridiculous! You need to do something about it!

My complaint is based on a long-term experience. When I think I know where to find what I need, you move it. The stock in your stores is constantly on the move. It is very irritating to continuously have to look for what you need. I have rheumatoid arthritis, and I have mobility problems. I don't want to spend extra 30 minutes in Wal-Mart looking for things that have moved since the last visit. My goodness!

The service in every cashier lines was unbelievably slow! The cashiers were not working with any impetus to serve customers and honor our time. I asked two cashiers to call a manager but their phones were not working. Finally, a cashier called a manager, and after five minutes, "Bryon/Vincent" the manager responded, but decided not to come to the register without even knowing why she needed assistance. I stopped Osas, and he made excuses for the manager, although his changing story didn't credit Bryon/Vincent with integrity.

I told several people in the store and parking lot that Walmart should pay the customers' time to stand in line. How would those "lost wages" impact any savings that we expect from shopping at Walmart? I went to another grocery store, and shopped again. I paid more for two items, but got one item (roast chicken) not available at Walmart. The line at the second store was long too, but it moved quickly, so I thanked the cashier.

On September 13, 2011, I called Wal-Mart located at Keeaumoku to find out, if there were any Arizona Diet Green Tea (gallon size) in the house. It was because I had gone a few days before, and there was none at that time. The electronics girl answered and was pleasant. She tried to get the groceries department for me. After several transfers and back to electronics girl, I finally hung up after twelve minutes.

I called two other customer support numbers, and no answers. I called the same number that I had called earlier; I got the same electronics girl. She then transferred me again, which I was again transferred (I lost count after nine more times). Finally, I asked for the supervisor, but I never got one. I was transferred back to the electronics girl, and she went to look for me. She came back and told me that, yes, they had the product. I was on the phone from 11:04 PM to 11:44 PM trying to get one question answered in-- 40 minutes. The electronics girl was wonderful, and helped me keep my composure.

This has happened to me before, just not this long. You really need to get one main person to handle phone calls for the individual stores. She/he gets the information and helps the customer. This was a really bad way to deal with a customer. All these employees who answered the phone had no idea how to help me, period. It was a bad phone etiquette. Please, get one assigned as a customer service phone person. Please, let me know the results for this problem. It is a big problem in your stores.

I went to our local Walmart to get some party trays for my baby shower. It was 12:30 and the tray was supposed to be done at one, but I figured they would already have it ready so I asked. First, the woman said that at first, they did not have the order for it and then she went to the back where another woman was. She was making my tray and the woman picked a piece of cheese off my tray and ate it in front of me **. I paid $25 for this tray, only to watch this lady eat it. This isn't right, but I was already late for the shower and was getting so mad.

I was getting dizzy. I'm 8 months pregnant and don't need to be stressing. Well, when I got home, I called the Walmart and spoke to the manager. He was quiet for a while then laughed and said, "I don't even know what to say. I never had this happen before!" Then, he said that he will look into it but that there really wasn't anything he could do but monitor her so it won't happen again because she would probably just say she didn't do it! This is so wrong!

I normally shop at the Walmart Stores in Beavercreek and Xenia, Ohio. During the past 6 months, I have been having issues with my hip that will not allow me to walk the floors to shop. Hence, I must use the riding carts to shop. Walmart at Beavercreek and especially at Xenia have the worst riding carts in the area. Beavercreek has several carts, but 1/2 of them cannot be used because they are broken. Others that are operable are in terrible condition.

You employees at the front entrance just say that they do not know why the carts cannot be fixed. Today, I tried shopping at the Walmart in Xenia. I waited 25 minutes for a cart. I traveled from one side of the store to the food area before the battery was dead. I exchanged that cart for another cart at that entrance and was able to shop for 15 minutes before that cart was dead. No other carts available. I spent $12.50 and left to finish my shopping at Krogers Super Store.

This is not a one-time occurrence. It happens every time I shop at Walmart. I can go to Meijers, Krogers, Lowes, and Home Depot and never have problems with their carts. Most of their cart are new and can get me through the entire store. This never happens at Xenia store. Thanks.

I purchased four pieces of apple and the price tag says that it is $1.47/lb. When I checkout and checked my receipt, it says $1.47 per apple. I went to ask the cashier and she called a supervisor. They refunded me the money that they overcharged me. I went home and called the manager to say that they should fix the price because a lot of consumers don't really check their receipt. And those consumers who never really checked the overcharged price must be refunded. The manager informed me that they will only refund the money if the consumers with their receipt will ask for a refund. Again, how many consumers will know that they were overcharged by the goods they bought?

Later in the afternoon of that same day, I went back to Walmart and purchased an extension cord. I can't remember the exact price listed but it was almost $14 and some change if I'm not mistaken. When I headed back to the cashier and checkout, I was surprised that they charged me $16.97. I went to check the price tag and the bar code to make sure it's the right item and it did match. The bar code written on the item was exactly the same on the price tag on the shelf. So, I asked for a manager but a co-manager talked to me. I told them that they should do something about this because it's unfair for the consumers. The co-manager said that she will refund me the money they owe. She also said that it might be a human error, like somebody pulled the price tag sticker, or they haven't changed it yet. I said, "No need to refund me the money, just fix the right price listed."

A week later have gone by and I went with my wife to Walmart to buy some stuff. I was curious if they really fixed the problem that I encountered a week ago. To my surprise, when I checked the same item, it was the same price as I saw. And when I tried to check it on their price scanner, It is still a different price (the one I was charged when I purchased the item). The bottom line is that they never really changed the right amount and they continue to do this up to now. I don't know how long has this been going on but all I know is that they haven't fixed it as am writing this complaint. There might be some other items that they are overcharging the consumer but I don't have other proofs--only this that I wrote. I still have the receipts from those two items that they overcharged me.

I went to Walmart store after work around 4:50 p.m. and bought a few merchandise which costs $11.51. I gave the cashier a $100.00 bill and she gave me $80.00 change, when it should have been $88.49. The cashier was nice about giving me the correct change but when she called the manager, it took the manager exactly 13 minutes to come to the register. The whole time I was standing at the register, the cashier kept apologizing for the manager. This is unprofessional and I know that Walmart do not train their managers to be incompetent! To top it off, the manager didn't even apologize for her incompetence. Walmart should be more careful of who they hire to run their stores because it looks bad for the company.

I shop in Wal-Mart stores located in Cullman, Hartselle and Decatur. The Cullman store does a great job having the check-out lines manned, at all times, while the Hartselle and especially the Decatur store does a horrific job. I cannot express to you how many times a line of fifteen angry customers are inline complaining about the situation. Decatur Wal-Mart is no better than K-Mart, having all people wait in one line. Time is important to your customers, and frankly you have managers who simply do not care. Please, rectify the problem. Your staffs know that this is a major issue for your customers. If I were in-charge, I would fire the manager, if she cannot do a better job. Customer satisfaction means something, and I am one unsatisfied customer!

My wife, Jane **, got accused of stealing when she bought some totes (large plastic containers). She was asked to show her receipt just a few feet from where she just paid for the items. When she came home, she was upset. We called and asked why, and for an apology! The manager said they were doing their job. This is not the first time we had this happen; the security would pick on us too before we even got at the store. We'll never shop at Wal-Mart anymore! We used to go to Wal-Mart all the time before--we don't need the hassle. We are white Americans and don't break laws.

Poor customer service. No one wants to help you with anything!

I'm a pregnant woman and I was shopping for a gazebo and no one would help me find nor carry it to the checkout. So I went on about shopping for my other needs and at approximately 10:13 pm, the line led all the way back to clothing department! There was only one line open and plenty of employees sitting down, conversing and lollygagging around! Basically riding the clock.

So I left my basket where it stood and left! One word to describe this: ridiculous!

My wife and I were put through a "control game" for some character's ego, who I would assume was in his newfound position with some authority! The following happened in Walmart in Georgetown, SC on Sunday, September 4, 2011.

We purchased groceries and some odds and ends, totally about $150 or so. We got to the check out and asked for a price match for Diet Cherry Pepsi 12 Packs (6 of them) to equal the $3.50 at the Myrtle Beach K-Mart. I had the price check pulled up on my iPhone 4 and there was also a $3 price match at a not so well known store, also in Myrtle Beach, which is the closest and popular shopping place besides in the town of Georgetown, SC.

There are also several Walmarts in Myrtle Beach. The cashier, who was obviously low in the pecking order and/or new, checked with some guy in a skull cap. The guy did not come over immediately as he had a discussion in the distance with the cashier. When we asked the cashier the status, he advised that he was informed that it did not make any difference if we could show them on the iPhone or if we had a copy of some ad. They, Walmart, had to have a copy in their files (he advised they kept a list at the stations and at other places in the Walmart Store itself) that they could verify to and that they could not find one.

I offered again to show them the iPhone and this time to the apparent supervisor or manager and he said that it did not mean anything. Again, they had to have in Walmart's possession evidence of the verification. He answered, to be honest with a look of I (he) am (was) the authority and with a look of I am the person who will allow and in this case not allow. Really, a look of I am the person here with power! Then, just as I started and my wife started to say we would be glad to return it to the shelf, the person backed off of the position stating, "However, I am going to let you do it. I am making the decision to allow".

Hold it though. Then in the same breath, he advised that he would limit per store policy to a quantity of 4 each 12 packs! My wife started to say we would be glad to put 2 of them back on the shelf and he then stated he had decided and was going to make the decision to allow us to take the quantity of 6.

Come on! Walmart should be putting more mature and qualified people in its supervisory positions than someone who solely wants to show others he or she is in a position of control. Or so I hope. We spend a goodly amount of our monthly income in your stores, but more and more we are encountering immature type people, who no more have the maturity or wherewithal to be in a supervisory or manager type positions than a person totally untrained and off the street with no work experiences.

I pity not only the customers, but most certainly those who would have to have such a person(s) as supervisor, who can often times either develop or stifle a good employee! By the way, we are retired and have a decent, I would say upper level income, of over $100M/year. I just cannot stand by and see this as a growing part of the people who will be inheriting and having too much impact on how things will be in the future of this country.

Walmart, you have too many employees to not try and make this a better place for all your employees, as well as your customers. Please teach them the skills to make this a better world than one of people who will be in responsible positions exercising basic psychological "control needs"! Thanks for listening.

Last Saturday, September 3rd 2011, I went to Walmart located at Columbia MD, to return a table. I didn't have my receipt but the table has all the tags. The table's price was $39.00. I asked for a store credit and after a while, the cashier asked me for an ID. As a citizen from Chile, I don't have any ID from United States, except for my visa and I thought my passport was a valid ID. She said that as long as my ID has a picture of me on its fine; she went to show my passport to another cashier and she returned and said that she cannot accept the return since my passport was expired. I explained to her that my passport wasn't expired and that he looked at my visa and not my passport. I talked with him and I explained that my visa wasn't either expired and I showed him a proof of this.

At that moment, I feel that I am in an immigration agency; regardless that I'm legal here. Then he came and said that they don't accept passport from another country. I asked to talk with the manager; she came and she said that they aren't going to accept my passport from Chile because I need a proper ID. I asked her what is a proper ID, then she said a passport from United States or a Drivers license from United States. I asked why the answer from the cashier at the beginning that it was about the expiration of my ID and he never mentioned a word about the passport from another country.

Five months pregnant, I called my husband and we asked to talked with the general manager. She said that Walmart doesn't accept passports from another country and I asked what about the visa because this is a document that has been given by the United States and she didn't know what to say. In any part of the word a visa or a passport is a valid ID and for me as a person living here and also a journalist in Chile is discrimination.

I buy in Walmart with my bank credit card and they have never asked me for an ID but if want to return something, I needed an ID and that its fine for me. In everywhere, passports are accepted as a valid way of identification.

I ordered Lighting McQueen 6V four wheeler for my grandson on Wal-Mart (http://**), as I was leaving Georgia heading out for a 6-hour drive to Kentucky I stopped by my local Wal-Mart to pick up my order. After waiting for 20 minutes or so, someone finally showed up at the counter. She tried to pull up my order; she said that the order was not there, no explanation just that it was not there. I told her that she needed to find someone that could explain to me why my order was not there, and that, "It's just not here". A few minutes later, a manager came out only to tell me that there is no record of my order. They told me that I needed to pull up the order on my email for proof of purchase. They then said they would call the corporate office to find out where my order was.

Keep in mind that I have a 6-hour drive ahead of me, and this present was for my grandson's first birthday. They came back to tell me that my order is at a Wal-Mart that I have no idea of the location, needless to say, by this point I was very upset. First, why would I place an order to a Wal-Mart that I have no idea where it is? Second, the gift was for my grandson's first birthday. Third, I had a very long drive ahead of me. Fourth, the customer service was appalling; they could have cared less about my situation.

I asked to call the corporate office. The manager and acting manager looked at me in the face and spits out a number. I told her that my phone was dead where they made me pull up my email, and I needed to use the store phone. She looked at me as if I had four eyes. I begged for them to help me. They would do nothing, although they did, in fact, have the item in the store. They said all I could do was repurchase the item in the store, and wait three days for the return of my online order. I do not have $60 to pay twice. I explained to them that I had a tank full of gas, and enough money in my pocket to pay for gas to Kentucky and back home, and to buy my grandbabies birthday cake, and that I didn't have $60 to buy the same item.

They basically just stood there and looked at me. I went to the customer service counter and asked to call the corporate office. They did not hesitate to take me to the phone, and then give me the number to dial. I live six miles from the Chastain Meadows location, and I will never return to that store. I realized that me as a person will not affect the overall dollar amount of income coming into the store, but I will tell everyone that I know how bad the service is at this location. They should have not sent my order to the other location, but I found the store, thanks to my friend. I picked up the car, and was on my way to see my grandson. My experience at the actual location that I picked up my order was great, experience at the Chastain Meadows, Kennesaw, GA location was horrible.

I called three local Walmarts with no response in a one hour time frame.I called Bridgeton four times and no answer. I called Millville three times and was put on hold each time; the third time, the manager had me on hold for ten minutes. Finally, I called Vineland store four times and was put on hold each time and finally got the assistant manager and she was some what helpful. Therefore, this forced me to go to Kmart in Vineland to get what I needed. I can understand that at one store, this may happen; but not three.

Walmart sells coupons and then you get messages on your telephone saying that you won a $1,000 Walmart coupon. Since you aren't covered on the DoNotCall.gov for messages, it costs you money. When you ask them to stop, they won't. This should be against the law. I pay for text messages, not Walmart. They should not be able to authorize sales of their gift certificates for this purpose.

I first purchased Atwood Hull Cleaner at Scarboro store #1788 on 8/18/11 for $8.96. On 8/19/11, I went to Windham and bought 2 more. I rang in at 9:36 and asked for overcharge. He said they don't match their stores, only other stores. It makes no sense to me and my friends that even your cashiers are not aware of this difference?

Ever since they have been remodeling the store, the cashier and your floor people have a very nasty attitude towards the customer. On Friday, 8/26/2011, I went to buy my groceries there and I went to the cashier on register 7 about 8:00 pm to pay. She had no one, but she said that the register was for 20 items or less. There was no sign saying 20 items or less. What bothered me is that she and the customer were laughing, and another thing was that we considered was that she didn't want to attend us because we are Spanish.

Honestly, I hate going to this Walmart, even though it's only 5 minutes away from my house. That is why I prefer to go all the way to the other side to your store in West Tampa area, store number 2106, because they know how to treat their customers right. This is the fourth incident that my family and I had with Walmart. The next complaint I will do is to report them to the news for discrimination and that will be this week. I'm just informing you, if nothing is done.

I went in at 7:30am to have a watch battery put in for a watch I purchased there and then go to a meeting that morning. I have taken watches there before and to other Walmarts for the same reason, with little to no trouble. The lady in the jewelry looked at my watch and said, "I can look at this and tell you that I can't get it off" something about it not having a nitch on it which it did. She handed me the tools and told me to take it off and walked away to go talk to someone else who worked there.

After I got it off, I had to call her back to find the right battery but then she wouldn't even finish by putting the battery in and closing it. She handed it all to me and said I would have to do it. I couldn't get the face back on, so I had all these pieces and an opened watch with no resolution and had to ask for a bag to put it in so I will not lose anything. Really, are you serious? What has happened to your customer service? Then, I went back to get another item I needed and still steamed about the watch. I asked the guy in electronics to call a manager for me.

Twenty minutes later, still no manager. Are you serious? I got my item, went back to jewelry where there was a manager. After informing her of the situation, basically, overall she took the employee's side saying she wouldn't have messed with it either if she was unsure she could do it. Then why are they working in jewelry? After all that, I went to wait in line for fifteen minutes because only two lines were open and no self-serve lines were open, but there were plenty of people walking around doing nothing. What is wrong with this picture? On top of that, your credit service is awful. I have quite a few credit cards I have applied with Walmart three times, to be denied. I am in there at least once a day.

I finally applied to Target for the first time and was approved, so maybe that is something telling me that it's time to take another avenue with buying my daily needs. Somewhere I am appreciated because obviously, it isn't at Walmart. The customer service at this location had started to get better but it has gotten worse again. I can pass an employee and say "hi, how are you" and if they respond at all, it's "umm hmm". They look at you like you're crazy for talking to them. I have never encountered so many rude employees in my life and I have worked in the public for over 20 years. This location is a disgrace. By the way, my watch is still in pieces in a ziploc bag!

I wanted to take the time and tell everyone in here that has had a problem with Wal-Mart to please give us a chance to make these issues right. I have been with the company for many years and I can tell you that sometimes, things do slip through and we can't fix and take care of all of our customers and patients like we would hope. For that, we are sorry. But I want to encourage all of you to please try again. Go to the Vision Center and ask for the market manager of health and wellness phone number. Call them directly and if they can't help solve your issue, please call 1800WALMART. I want to tell each and everyone one here that Wal-Mart stands behind every product we carry and will make sure you are happy and taken care of. Sometimes, our associates may not understand certain things that may cause confusion or make our customers unhappy. We are doing everything in our power, through training and teaching, to change that. Please try Wal-Mart again and you will be pleased and taken care of. Thank you for your time and business. Wal-Mart Management.

This is an ongoing problem that I have experienced at my local Walmart. Why do you have checkout lines that say 20 items or less? 95% of the time, I am in the store with a few items and there is one, if not, two or three customers in front of new with at least double that amount. If you do not plan on enforcing some sort of standard, do away with the signs.

We were trying to purchase a bicycle. All of the bicycles like the one we wanted were bent. We asked the clerk to mark the bike down, she called a manager and the manager would not even come to the front and look at the bike. The manager just said no. Therefore we let them keep the bike.

Very poor customer relations, especially considering the amount of money we spend in that store every month.

They advertise that they are open at 7:00, yet a technician doesn't get there until 7:30 (they only have one technician). Instead of opening more facilities, Walmart should just add more staff. All lanes of registers are always closed. It's dreadful to visit Walmart.

I was at the Walmart in Port Isabel, Texas last weekend and I was trying to find some skin products. I asked an employee (she was Hispanic) for help and she held up her fingers and said, "No speak Ingles." Then she pointed me to another Hispanic employee who also didn't speak English. I continued on trying to talk to five different employees to try and find someone who could speak English and I was unsuccessful because there were none in that entire department! I was very frustrated and I did not find the product I needed. Seriously, how does Walmart intend to serve customers if they are hiring masses of employees who can't speak the national language?

First of all, I am a loyal customer for the past 10+ years and have never been more upset with Walmart or any other company in my life. I have never even filed a formal complaint. I have been trying to get my hands on an HP TouchPad since they went on sale, searching everywhere and couldn't find one. I got to Walmart about 10pm last night and spoke with a guy in stock. He said when he unloaded the truck, he checked in TWO TouchPads. However, he had already put them through the slot of the lockbox and nobody in the whole store had a key to it.

I begged to go ahead and buy it anyways or have it put on hold until a manager with they key arrived (I was told that it would be at 7am). They refused to put it on hold for me and said strictly no rain checks. Well, I need one of these so bad that me, my husband and my child stayed up all night long so we could meet the management before anyone else got there. One other guy and us were there before management. When the management went to open the lockbox, they told us they were out of stock. They didn't have any and never did.

We knew that was a bold face lie because the stock boy AND night manager (Carmen) told us there were two. I know for a fact that the managers were holding them for themselves and it's not right. I had money in hand, they had two TouchPads. There is no reason why it should have come to this. It may seem like just a TouchPad to you but to me, it was a big break.

I was put on hold 4 times, talked to 4 different people and was on hold for over an hour. Finally, someone took my phone number and said they would call back. That was yesterday and they have not called back. All I wanted was a copy of a receipt that has the television I purchased back on 6/14/11. The television quit working and I need the receipt for the Samsung tech to work on it under warranty.

I have shopped at North Salisbury Store many times for products and groceries and every time I get to your Deli counter, it seems like nobody wants to help or serve the customer. I have waited up to twenty minutes in line to get waited on with no help and end up walking away each time. There are employees there who are just standing around, chatting and ignoring the folks in line waiting for service.

So now, I buy my products from them but go to Food Lion down the road to get my Deli items. When I stand there each time, there has been several costumers who walked out.

I am able to place a new order any time but there is no $99 deal any more. I could have bought one at $99 from other stores, but I didn't because they sent me a confirmation email and made me think that I successfully bought one. I missed this great opportunity because of their mistake. How do you make up for my loss? Are you doing this because I am a foreigner? I feel this is discrimination.

They sent me two emails: a confirmation email and another email saying that my order is ready to be picked up. If they didn't have enough touchpad, why did they send me an email a few hours later asking me to pick it up? When I went to pick up my order, the store manager told me that he would order more touchpad and call me, but he never did. Was that a lie?

I am very unsatisfied with their service and I feel that I was discriminated. Walmart only refunded me $99 plus tax.

The Walmart in Statesboro needs more training. Some people who work there are loud, immature and not very friendly. There will be several people, during work hours, who are gathered together in groups, talking and laughing loudly. There is no reason for this kind of behavior during working hours. They are there to work, not to play. I feel that some of the cashiers are prejudice to certain people. Sometimes they will speak to the black people, but be rude to the white people. That is wrong!

I am spending a lot of money there each month and it would be nice to hear "have a nice day" or "thank you for shopping at Walmart". Plus, most household products they sell are cheaply made and of poor quality. It is a college town and geared to that.

I was trying to buy a bag of pork loin chops but the cashier could not get it to scan. She called for an associate from the meat department to come and see if they know how to do it. Of course, he did not know what to do. This has happened to me more than once and with the same product. The associate took it to customer service but they did not know what to do to fix the problem. Maybe if the meat department would place the right bar code on there meats there would not be so much confusion at your stores. The experience has made me say I will not shop at this location again! Maybe more time is needed to train their staff properly.

After my visit in San Juan, PR from 7/16 to 7/22 of this year, someone took my credit information (not my card) and used it in a Walmart Store, Store #2026 to purchase over $1,200 in sales, 4 weeks after I left the Island. How does Walmart perform their transactions without a credit card and without asking ID for such a high amount in purchases?

I have made a police report and will submit a consumer report complaint about this store - either on an inside employee or some scum bag who knows someone at the store. This event happened on 8/16/11 at the store; one purchase of $791.74 and another of $480.43 on 8/16/11.

First thing I noticed was that there were no carts available for the customers in the front of the store. Initially, upon entering the store, there was trash all over the floor. As we walked through, the entire store was in disorder. I captured pictures on my cell phone from all over the store so that I could send them into you guys.

I think the worst part was the fact that several of your employees were talking about a girl they had ** with the night before. My 6 year old daughter was with us when the guys were talking about "tag teaming" a woman and "giving her ** a black eye" because they hit it so hard. I left that part of the store and sure enough about ten minutes later, one isle over from us, I heard an employee (female) tell another employee (male), "You gonna pop this ** when we go on break?" Again, my 6 year old heard this entire conversation before I could get her away. When I confronted the employee, he called me a "bitch".

I deal with stupidity on a regular basis because I work in a state prison, but this tops it all. I was upset at the fact that none of them were trying to be discreet and talk where customers could not hear them, especially my child. I know that writing this to you will probably do nothing other than curb my temper a little. If you want the pictures of the store, please email me.

I made five attempts to reach the security department regarding fraud occurring at their store. On those times, I was able to get someone to answer their phone but they were unable to connect me with security. I attempted to speak with a manager and again I was put on hold and no one ever picked up the phone.

This investigation involves thousands of dollars, but the Union Walmart can't even find a security officer, let alone put one on the phone.

Every time I shop at the Walmart on Layfayette Road, I come out with a bad experience.

This time, it was with the floor manager David and general manager Deidra. I opened a new account at my bank and had used more then one of my new checks. I was told that Walmart does not take counter checks. Okay and fine, but it was the way I was treated and judged.

First, the cashier took my check and stormed off saying that we are not going to take this counter check. She brought back David. He communicated with the cashier only and came back to the register and cancelled my sale without telling me what he was doing in front of the other customers in line without explaining to me what the hell he was doing. He took my bags off the roller and walked away with them. He embarrassed me in front of the other customers. He sent Deidra. She treated me with the same rudeness as the cashier and David.

I'm so tired of being mistreated by Walmart associates and the managers.

Hello! How are you? My name is Jennifer and I need your help on a serious matter. I have been a customer since Walmart opened in our area, over ten years ago. This store location is in Middletown, New York.

This occurred on Friday, the 5th of August 2011. The truth is, I only went in for an oil change (simple enough, right?), and when my service was finished, my driver's door wouldn't open from outside or in!

I quickly got upset, since it clearly worked properly before I arrived that day. I then, along with my boyfriend, went to get a manager. They came outside to help and even had a Walmart worker trying to fix it on the spot. That didn't work at all since something snapped internally when the associate locked my car door!

So then they called every tow truck in the area to come fix the issue. Nobody would come out to help saying it was an auto body job! One of the manager's, Chrissy, told me that an "in-house claim would be best". Since every option they or I could think of at the time was taken (which took over an hour), we finally filled out an insurance claim for me to fax an estimate when I got one.

The cops were even there so I could have proven documentation of the matter. The manager said the insurance would check the video tapes to show that it was working before we arrived. This provided me with real proof so I felt comfortable enough to leave the premises with that evidence in the store's camera.

That next day or so, I received a call from Walmart insurance, with a nice lady that was helpful, and told me where to fax the claim. I then went to a local place, got the estimate as directed and faxed it over. I then got a return call from a different person who originally contacted me (very rude man), who then explained that Walmart would not be fixing my door because it was normal wear and tear!

This is not like the customer service I expected from Walmart! I'm looking for any help in this matter that can be provided and hope I have made the right choice by contacting you.

I bought an iPod Touch and an extended warranty. After the Apple warranty ran out, it died and I tried to use Walmart's site and phone number to file a claim. Both times the service died halfway through or didn't work from the beginning. The store told me they could do nothing and I had to file online or over the phone. No help whatsoever and their warranty eventually ran out as well, without me getting it fixed.

I now have a Toshiba laptop that is having different issues. It is into the 1st year of the 2-year extended warranty through Walmart and, same thing, the website keeps dying and the phone service dies halfway through.

The store says I have to file through the website and/or by phone. I am about to file small claims. It is obvious they are taking people's money with no intention of coming through on their promised plans.

I was charged for an item I did not purchase or receive. It was an 08 iTunes 15 with card #** and item code number **. This item costs $15 and I have no use for this purchase.

I had an experience today dealing with a Walmart security guard. She was an older lady and was not very nice nor did her job well. The cashier didn't make me feel bad or cheap for having to ad match like some cashiers do. There was some confusion with the ad matching and I understand that accidents happen. When the guard stopped me to check my receipt, 3/4 sodas didn't got rung up. The guard was confused when I explained the sale and total items I got. I was glad to finish paying for the mixed-up even though the guard embarrassed me.

The guard took me to my cashier and seemed very proud to make sure my cashier knew she was going to get written up for it, in front of me. The guard then instructed my cashier to ring up the other two sodas, she did as instructed, again in a pleasant and apologetic attitude. On my way out, a third time this time, before making it outside the guard called me back noticing the original number. I tried to explain to her in the first place and again, after embarrassing me again, rushed me over to pay for a third time. Again, making a big deal to point out a second time that my cashier has to be reported for the same instance when it was her instructions that caused it

Upset that the aisle you have to wait in to pick up Rx is the tampon/pad aisle. Please move the pads to a different location. It's not like that's an impulse buy.

My name is Geraldine and I'm trying to contact Mr. Kevin ** at Wal-mart's corporate office, district manager for Memphis (Wal-mart) on Elvis Presley Blvd. or Consumer Affairs. Please make note that I am highly, highly "pissed off" regarding how me and my family were treated while we were customers shopping at your facilities.

My car was parked on your lot and while we were doing our shopping, there was a hit-and-run accident that occurred this past Sunday, 8/7/2011, around 7 or 7:30 that evening at your store. Never once did the lot security nor any manager from the store come out to at least show some courtesy or concern, to see if we were alright. We were never offered to come in (with the 100+ degree weather) to cool off, a glass of cold water, a paper towel to wipe the sweat from our face or anything. We stood out there on that "hot" lot until way past 11:30 or 12 am. Still, there were no show from your staff .

We went back in and requested for the manager. He/she never came up while we were inside nor outside the store.

While we were waiting and talking to my insurance company, requesting a wrecker to come out and pull my car, we called back in the store asking to please speak to the manager (or if a manager could come outside). I informed the person on the phone that my car had been involved in a hit-and-run accident. Guess what? Still holding the phone for a reply, no one ever came to the phone nor outside. Wow! Now, I am truly hot and more pissed off.

Mind you, while my car was getting slammed around and flying up in the air, me, my daughter, my grandson and my sister were all in your store patronizing and spending like crazy on over $60 in school supplies for my grandson and another $100-$125 on household toiletries. And this is the thank-you we get for patronizing where I thought was a safe and welcome place to shop.

I'm not sure if this is something worth writing the district manager about, but I am sure, that your store's "hospitality" sucks and I am appalled at our treatment. No concern, no cooling refreshment, not one paper towel, no interest in my issue at all. Nothing!

I am writing because I feel that no compassion was shown or rendered and felt that someone in higher management should know how their customers are being treated here in Memphis TN. Please advise that someone is in receipt of my letter.

I want to know why they can not fill their shelves. They are always empty and the store is always a mess and has missing labels.

When I spoke to the manager, they keep saying that they need help and when you talk to an associate, they say that it takes an hour just to move the product they have in the back because it is full and not on the shelves before they can receive the next truck.

I say stop receiving trucks and put out the product you have before it goes bad. If you would pay more than 7 per hour, you might get some help other than kids that just play around as I have seen at night when they are to be stocking. Or get help from other stores until you get the product on the shelves.

I want you to know that I was a manager at a large retail store and this would have never happened in my store. Get some help and stop playing around. You are causing me and others to shop at other stores and you are losing business. If you can't make your sales, it is because of this problem.

I hope that I don't have to find another way to get this store help. The customers should not have to pay for the problems the store is having. It cost me twice what it would because of the problem. Please, I am asking you for help with this store.

I purchased a $40.00 computer adapter for a wireless computer because it was missing from the package. I have all the receipts, and have taken it to two Wal-Mart stores who refused to do anything. I was told this is their normal policy as per the heads of Wal-Mart. I was told to contact the adapter company, and they refused to do anything. Then I was charged for stealing what I rightfully paid for, and Wal-Mart refused to do anything to protect its customers.

I now pay $1000 for an attorney, and their security company is trying to sue me for $200 dollars. I have every paper to prove I purchased the item, but they could care less. How can I protect myself, and not destroy my reputation? I spend thousands and thousands at Sams and Wal-Mart. I am extremely angry and upset. I can't go through to anyone to help me.

I purchased an above the ground pool at Wal-Mart on June 10, 2011. We started having trouble keeping the water clear 2-3 weeks into having the pool. I consulted multiple neighbors/websites and bought a lot of chemicals to clear up the pool (18 feet by 4 feet), but was unsuccessful. A knowledgeable neighbor (home inspector) noted that the pump that came with the pool was not strong enough to clear pool.

I purchased a gift card for $50. from my local walmart in Tell City, IN 47586 July 29, 2011 for a grandchild's birthday. When they tried to use it just a few days ago at that store it did not work. I was going to Jasper today so I took the card and family to pick up some things.

I called the 800 numer because they had told child's mother gift card was locked and gave a numer to call. I called early this morning and they said I had to call local store and get a code from them.

I called local store (Tell City) and spoke to accouts manager and said it would take her and hour to check. She called me back in around an hour said it was unlocked and if I had any problem they could give me a new card. I told her I was on my way with grandkids to Jasper and needed to use card. She said that store should call her if there was any problem but it shows it was unlocked.

I had a return first some weedkiller that did not work. First thing they do is steal money out of my pocket. I had bought over a $155. and some odd cents the day I got the gift card. yes I lost receipt. I keep all receipts but I had lost this one. So they do me the favor of paying me less half of what I paid for it. Less than half. And it was probally closer to a third of the price. Mind you it is not on sell. They just stole my money. I needed to buy another but now I have much less than the price of what most weedkillers cost.

Next my dughter and grandkids are shopping and I join them. We are trying to get done so they can eat before their next appointment and I have to go to work. We get in check out line and the clerk can not get the card to work. The CSm comes over and I tell her the local store said if she had a problem to call acounts manager at tell city. She leaves us comes back later after making a call and says she has to call local store. DUH!! After waiting and waiting I tell my daughter to take kids to eat while I wait on the CSM.

After sometime her going back and forth finally she gets it to work. I then have 20 to eat load groceries and drive to kids appointment. Thanks Walmart for taking what little time and money a working widow has.

Was in line for checkout at this particular Super Walmart. I was on my cell phone using bluetooth, and loading my groceries on the belt. The cashier says to me, "you need to hurry up, because I'm running out of room up here". I turn because I can't believe what I was hearing!

We start going back and forth about the way she spoke to me. By now I'm pretty upset so I ask for the manager, who was very apologetic and helpful. She herself, the manager, can't calm down the cashier or stop her from talking! She is still going on about how "no one is going to steal her joy," etc. It was the most unprofessional and unpleasant shopping experience that I've had. If Walmart cannot control their employees, what's the purpose of consumers shopping there to spend our hard earned money. I am extremely disappointed!

I wanted to exchange a propane tank. The last time I did this, I went inside, paid for the exchange and the cashier contacted a young lady who escorted me outside and an exchange of propane was made.

This time I went inside, paid a cashier and she sends me to the greeter in the Garden center (telling me she has the key) who then sends me to another register inside the garden center where no one is attending the register.

I go back outside and tell the greeter that no one is there now. She comes inside and tries to find whoever has the key. I want you to know it is over 96 degrees and I am being sent inside, outside, inside and it is now about 25 minutes of nonsense.

When we found the person with the key, she tells me the greeter doesn't have the key because she cannot see very well.

I'm not a complainer, but boy do you have to get the Winder store straightened out. I dealt with a bunch of amateurs today. Walmart owes me.

I am a weekly Walmart shopper and, normally, I will let things slide. However, today was the straw that broke the camel's back! My local Walmart repeatedly places young boys at the checkout. On multiple occasions, it has been proven painfully obvious this is not the best location for young men to be placed. They obviously do not give any training to their cashiers on how to bag groceries. Over and over when I have a male ring me out and bag my groceries, they are bagged like a 3rd grader is doing it.

My eggs were broken today and my bread was smashed. My groceries were thrown into my bags with no thought or care. Today is a Saturday and it stands to reason this would be their highest day for alcohol sales. This young man was not of legal age to ring my beverages. I had to wait, and wait and wait while the manager was over at the return counter chatting with 2 other employees. Finally she comes over to ring my drinks.

Repeatedly I see this happen at my local Walmart. Common sense says you do not put a young kid on the register on a high volume sales day for alcohol when they are not of legal age to sell it. This complaint comes on the heels of my Walmart repeatedly not having items I buy (or try to buy) in stock. As well as having the rudest deli I have ever tried to purchase from.

I have not purchased items from the Parkersburg, WV Walmart deli in over 2 years because of the poor service and attitude in this department. If you are moving to the Parkersburg area, I recommend you find another Walmart to shop at!

I went to have a light bulb replaced. Later that evening, I went to turn on the headlights and they had no bulbs. I tried to resolve it with the manager and corporate, but no returned calls for over 3 days.

I appreciate the opportunity to pass along my feedback for Walmart. I'm hoping this feedback will register to Walmart Canada, as I would like to file a formal complaint as a result of my service experience in Vernon, British Columbia Canada.

On July 29, 2011, while waiting in line at customer service to exchange some items, a woman had her back to me and my children and was text messaging on her cell phone. She then went on to make very disturbing remarks about customers to fellow coworkers. She was commenting discriminatory factors of other customers such as race, weight and features.

I believe this goes well against Walmart's ethics promise. She then went on to describe a sexual encounter with (what became apparent to me) as one of the customer's love interests. Now, as it is obvious this girl is far behind on the maturity meter, I understand everyone has their issues but it must be kept out of the workplace.

I found this extremely unprofessional and, having my two young children with me hearing these things, this strongly disappointed me in Walmart's hiring standards. I've been a loyal Walmart customer since day 1 and this has definitely turned me off. This woman was working at customer service, had long black hair and her name tag read "Andrea".

After hearing these disturbing things, I almost turned around, left and exchanged my items at a later date, but I decided to stick it out. Andrea "helped" me, if you might call it that. Her attitude was utterly repulsive and she was reluctant to help me and exchange my items, although I had full and valid receipts. After hearing her opinions and comments on other customers, it made me wonder what she was going to say after I left.

My children have been repeating some of the vulgar things she had said in front of them and this disgusts me. After talking with some of my own coworkers, I have discovered that this woman's attitude is not favored by many. I decided if she's been getting away with such repulsive, embarrassing acts for this long, Walmart must know.

I expect Walmart to take immediate action on this individual. If I walk in to that store and see this person in there, it will result in my turning right back around and walking right back out those doors. My family nor myself never entering again.

Thank you for taking the time on my complaint. Having Walmart be a reliable and longstanding company, I trust that this will be dealt with immediately.

Wal-Mart has commercials airing that say "match it". It means that whatever another store is offering, the product for "match it". I was pretty impressed until I tried it.

We went to the store and bought lean cuisine meals that were on sale at Kroger. When I went to check out, I was charged full price. I told the checker that the meals were on sale at Kroger. I was told that Kroger was offering that price when you use their loyalty card. She refused to give them to me at the Kroger price. I did not buy the meals. I was so mad.

Today I saw another one of those "Match It" commercials. It specifically says they match any price even those with customer loyalty cards.... It is so frustrating!

On Walmart receipts there is an on line survey advertised for a chance at a $ 1000 shopping card no purchase necessary.Upon completion of the survey you are required to purchase two items with various companys before you can be eligible for the shopping card.How is that no purchase necessary???

My Fiance and I went into Wal*Mart in Monroeville, AL to cash his payroll check. This check came from a very big business. When he got to the cashier to cash the check, he put in all of the information asked. Then his check was denied! I was stunned! He asked for a reason, and was given a slip of paper with code 2. He asked the cashier what that meant, and in turn she asked him if he had ever cashed a check there before. He replied not at that location. The cashier told him that was the problem. We were furious! My fiance told me that he and his coworkers had just talked about how they got their payroll checks cashed at other Wal*Mart locations. Then he called the number and waited to talk to a real person.

When he finally got a hold of a real person and explained the situation he was told he was declined because of protecting the consumer since he had not cashed a check at that Wal*Mart before. ARE YOU KIDDING ME! YOU HAVE TO START SOMEWHERE DON'T YOU!! This company is a joke. Personally I think any business using this location is stupid!

I have been shopping at Walmart on Lapalco for almost 4 years now and I have never seen anything like this in my life. I couldn't believe what I was seeing. I was parked on the side of the building, sitting in my car waiting for my daughter to come out of the store, when I saw the lady trying to put all of her bags in the car plus control her baby that was crying in the back seat. So then, I saw the guy that collects the cart coming, and I thought he was going to help her with her bags, but he just kept going. She finished putting everything in her car and I got on the phone to call my daughter so she can hurry out. So I didn't see when she pushed her cart between the cars. Next, I saw the young man collecting all the carts and when he got between the cars next to my car, I saw him take a purse out of the basket. So I watched him go through the purse he looked inside all of it. I thought he was going to return it until I saw him call the other guy to come over and see. The heavy-set guy walked in the middle of the isle to see if anyone was coming, then he looked in it and they both walked farther on the side of the building where it was really dark. The short one came back out walking and the other one left in a white car.

It was so sad how they just took the woman's purse and was laughing about it. I went in the store and made a complaint to someone up front and she acted like she really didn't care either...

We went and got fish from Walmart the first time and the fish are doing well. So we decided to add some more to the tank. We went back to Walmart and go spot out which fish we want. I tried to find someone to help us get them and I went quite away from the tanks before finding the first person that works there. They paged for help over the intercom. We waited probably 15 minutes and still no one. So I went looking again, only to find nobody still.

I finally go out in the lawn and garden to see if they could help but nope, they just paged again but still nothing. I don't know why they could not have come and helped us. There was a man and woman at the checkout! Like how many does it take to check someone out? They were sitting down as well. We are still waiting after about 45 minutes. We should have left but I don't want to drive 35 miles for nothing. I had to go back to the lawn and garden again and this time I ask could we get the fish ourselves but she didn't answer me though. She just said "You still haven't been helped?" and she tried to get the guy to go help us but he acted as though he didn't hear her, and paged for help for us once more.

I went out back to the tanks and waited again. Still got no help after about an hour of search and our 3 year old is getting fussy! I decided to go and try it myself and when I got the codes written on the bag and one cup of water poured in, Donna comes out screaming at me, "Sir, you're not supposed to be doing that!" I asked her what else I was supposed to do and she was very hateful and rude to me!

I will never buy fish from this Walmart again! My fish are doing good but there needs to be a check on this. There was one tank that was full of fish and I would have liked to have had some but there were a bunch that was dead and they were feeding off of it! I made sure the tank I picked from had no dead decaying bone fish in them! This is cruelty to wildlife and a waste of money to the people that buy from those tanks that were like that!

I waited 45 minutes on the key center to have two keys made. They paged an associate 3 times before I told them to page a manager. When the manager arrived 5 minutes later, they did not seem to care I waited for 45 minutes. This is unacceptable and uncalled for.

Matt **

I was in this particular store last evening. I am an attorney and columnist, but I have been having my pool resurfaced, so my dress and appearance was less than my normal professional look. With every line filled with 10+ people. There was two employees standing around (Leigha & Jim), and I made the comment that they should recognize what is going on and work instead of standing around watching. Leigha gave the response "Oh, really!!", in an incredibly sarcastic manner. I turned around and demanded a manager. When manager Kurt ** arrived, I demanded supervisor information from Mr. **. He told me the "name of the manager was on the wall and I could write it down."

I asked Mr. ** for his pen, which he originally gave, and a cashier unrelated to the situation printed out a strip of blank receipt paper at which time I wrote down Kurt's name, read the store manager (Eron **) off of the board above the cash register, and demanded the name of the district manager which Kurt gave, but refused to give a good phone number other than 800-Walmart. As manager Kurt was making it increasingly difficult for me to obtain the manager information I requested, I was become more agitated. At that time, Kurt ** physically attempted to grab the pen out of my hands unsuccessfully as I was writing. When he could not get the pen, he then attempted physically to take away my piece of register paper which was laying on the black belt of a check out lane while I was writing on it, also unsuccessfully. What I originally asked for was an apology from "Leigha" for her sarcastic comment and cynical tone. Now I am filing a legal claim against Walmart, Walmart #4336, Kurt **, Co-Manager, and Eron **, Store Manager for two counts of tort battery for his physical contact with my person.

a man was stealing in this pharmacy section and the security men did such a poor job investigating they thought he was seen leaving in my car. A det. came to my job asking questions and asked me to come to store next day to view video, i agreed. Prior to this atleast 7 carloads of police went to my supervisors house like they were looking for a serial killer, my car tag is reg. to her house. Needless to say the embarressment that brought upon her good name and family.

True enough I have been in prison for 6yr, straight, just released in April so when walmart security saw video and got my tag, they thought they had the thief. For 24hr, i was up worring to death if some crazy man was stealing my car doing crimes in it, well when I went to watch the security video, the man could not be placed in my car at all, only in the area. I asked the security guy charles to call me the next day to give me status and he did not, i took it upon myself to call and spoke with Barry, who was very nice, he told me they made a mistake and found the car, it was similiar to mine and left same time my car just so happened to have tag and they got it and ran with it.

that sent me over the edge, being locked up for 6yr, I watch everything and everyone around me so I pray someone understands how that made me feel. I feel I will always be looked down upon for my past mistakes, and walmart security should have had their facts together before they came to me and surrounded my supervisors home with a swat team, keep in mind i was in prison for a drug sales charge, not killing someone did it take all that for someone stealing over the counter tylenol??? We deserve some compensation, and my lawyer is involved i will not stop until walmart does something

I went to Wal-Mart to purchase three items. I got in the "10 or less" lane and found an employee checking out of this lane with a basket of at least 75 items. While waiting, another man came up behind me and asked what was going on. He told me that he was sent to this lane for a speedy check out and why this woman had so many items. I told him that because the woman was a supervisor there, she must be able to check out wherever she wanted. I personally thought this was rude on her (employee) behalf, plus, she was price checking almost every item in the basket, which took even longer. I stood there almost 15 minutes waiting in a lane that should have at most took five minutes.

In the past, I have gotten in this lane with too many items and was asked by the cashier to go to another lane because, "This lane is for 10 or less items". Wow!

I am a frequent Wal-Mart shopper. I spend over 8,000 dollars a year on groceries, home goods and servicing of my car at your stores. I just recently started using coupons in order to lower my monthly expenses.

I have read Sam Walton: Made In America, and I know how much savings and customer service mattered in the creation of Wal-Mart. It is even stated in your beliefs, "Saving people money so they can live better is at the heart of everything we do." However, this does not reflect in your stores.

I recently started using coupons and I have encountered several problems when it comes to checking out. Cashiers are not familiar with the store's coupon policy and they decline my coupons and often end up calling a customer service manager upon my request. When the customer service manager shows up, they normally come irritated and wanting to argue about the coupons. I explained to them the same thing I already explained to the cashier several times and they still declined my coupons. This has happened several times and finally I printed your corporate coupon policy to train them on their own policies.

If an item is priced at .98 and the coupon states 1.00 off, they refuse to accept the coupon. I showed them the corporate coupon policy, that is not kept in the checkout area, and they took it but not without showing discontent. By the time I'm done explaining the coupon to the cashier, waiting for the CSM, explaining the situation to the CSM, and reading them your coupon policy, at least 15 minutes have passed. In that period, which is not unusual, the line backs up, customers are irritated for the delay, and I'm getting stares from both customers and the associates all because I wanted to save money on my purchase by using the coupons.

I am not committing coupon fraud and I am not using a large amount of coupons. I am not asking for cash on coupon excess and I am not a criminal but by the time I exit your store, it never fails that I always get treated that way. I often question why I even bother going back but truth is, I need to save money and I can save money on gas because Target is a few miles farther than Wal-Mart.

I am a big believer of providing the customer with excellent service and I believe Wal-Mart has that in writing somewhere but it is not being enforced. I have never been satisfied with customer service when shopping at your stores but I could always get around without really needing much help from associates so it never bothered me too much.

I'm not sure if not enough customers are voicing their opinion or maybe complaints are not making it to top management. This issue is nothing new; I've heard and read complaints on using coupons at Wal-Mart all the time and on behalf of all those customers that do not voice their opinion and out of self-respect, I am asking for something to be done. Please listen to your customer complaints. I am a business student and I have been in the retail environment as a supervisor for a Fortune 500 company that turned its company around just by treating their customers with respect. I ask that I please be treated with respect when shopping at Wal-Mart.

Every time I go to shop, the cashiers are friendly until I give them coupons. Why are they so offended by the use of coupons? I never use a coupon incorrectly yet I am treated like I am stealing.

I love Wal-Mart but I have been trying out Target. They don't mind a few coupons and I'm not treated like a thief. I hate to crab but isn't this part of their job? If scanning a coupon is really that hard for them, I would gladly quit my job and take over for them! I think my wally world shopping days may be over.

First, i went to pick out a toy for my daughter and fell on a slick floor in that department. I thought i was okay but since then i have been unable to do a lot of things i normally do. i have also made a trip to the doctor and had an xray. I was hurting really bad when i fell so the only person that was told was the greeter. i told her i just wanted to get off my leg. so much for those little yellow signs.

I went online to find a charger for my labtop at walmart.com it said that these chargers were available in the oxford and henderson walmarts. i tried to call to be sure but no one would pick up the phone in the electronics department. i finally decided to go by there and to my surprise they did not have any in either store. before i left the oxford walmart i went to the customer service desk to get them to call the henderson walmart to be sure they had them before i traveled that far. I waited in line patiently until another lady jumped in front of me and another customer saying I'm back. the customer desk worker said and did nothing. I finally said something to the lady who broke line and walked out. this will be my last trip to the oxford walmart.

oh, when i went to the electronics department to get help to find this charger 2 women were back there yet neither one would help me just pointed me in the direction of where they are suppose to be.

recently i have purchased a couple of items and have been very disapointed to say the least .a weed and grass trimmer which didnt work got it home charged battery like instructed ,full charge but wouldnt stay charged for more then about 2 min.took it back for refund .then the biggest disappointment was when i purchased a new pool got it home had to call to fill it up and wait for it to warm up before we could swim in it well about 4 days never got to use it a seam split and out went all my water ,yeah i was really impressed with walmart products .

On Sunday, July 3, my wife and I were at the Wal-Mart jewelry department of Checotah, Oklahoma. The lady working there was doing something behind the counter. She looked up at me for a moment then left the area. I waited for about 12 minutes according to my wife before going to customer service to ask them to please call someone from the jewelry department.

About five minutes later, the same lady came back to the department and asked where we needed help at. We told her right here at the men's department of jewelry. She then started to go behind the counter. She promptly stopped at the doorway to wait for another employee coming across from the checking area. As my wife and I waited for at least another six to seven minutes, they continued to talk and visit. She turned once to look at us then back to her visit.

At that time I had waited long enough, I told my wife I didn't need the necklace that bad so we left not only the jewelry department but also the other items we had in our cart. We proceeded to go to a grocery store to purchase the items that were in our cart. I appreciate the customer service that Wal-Mart in Muskogee, Okla. provides. But I will not be going back to Checotah Wal-Mart anytime soon. I don't need to be treated like that and feel bad for the people that live there and don't have a choice.

I can understand black I know is always higher when u buy anything black but not any other color.

She was very short with me. Not like I'm sorry miss I'll find out why. I've never heard such a line before.

I had seen a watch just like it on a friend of a friend and she purchased it at Walmart for the sale price I loved it so, I said to myself I'll have to go and see if our local Walmart has it. Anyhow was very disappointment to find out when I see the watch that I like wasn't on sale because it was "White".

I had gotten a everstart battery in 2006 at walmart in northeast store. It has a 3 year full waranty and a 108-month pro rated waranty.the cashier would not or did not know how to figuire this out so would not honor this.I needed the battery so went ahead and got it anyway.The cashier was not helpfull and not trying to help in any way.walmart owes me the prorated amount of money on this battery.

I went to Wal-Mart on 6/23/11 to cash my IRS REFUND CHECK and was declined. I was given a printout and told I needed to call Certegy and give them Code 2. I asked the clerk why on earth they couldn't cash my federally issued refund check for less than $1500.00?? She said that maybe my SSN didn't match what the IRS had...WHAT????? Needless to say I wasn't happy so I went to my car and called the phone number on the paper. When I finally got to talk to a live person they asked for a lot of personal information...SSN, birthdate, drivers license number...which I hesitantly gave, but when she asked for all of the numbers across the bottom of my check I hung up. I still have no idea why I can't cash my refund check and after reading everything on this site, I'm sure there really isn't a reason and that this company needs to just go away.

I tried calling 4 different Walmarts in my area. Each time asking for Electronics. Each time when they transferred to electronics the phone would ring for 10 to 15 minutes. I would call back and the same thing would happen. At 1 of the locations I let the person whom answered know that no one was answering. She said she would page someone but still no one picked up.

Wow.... you can understand bad customer service but every store I tried to reach? I think Walmart has serious issues. The numbers I tried calling today were the following: 505-352-1870, 505-962-9227, 505-856-5274, 505-897-1228.

My boss asked me to run out real quick and make a copy of a key for a file cabinet in our office. That is ALL I wanted to do; make a copy of a key, which in a normal, competent business, takes approximately 5 seconds and does not cost more than $2. So I go to the Wal-Mart Supercenter on Foxon Boulevard in New Haven, CT. I walk around the giant store for 5 minutes trying to find the Sporting Goods section. I finally gave up and went to Customer Service to ask where it was. I was told it was in the very back corner of the store.

So I walked all the way back there all over again to find that there was nobody there. Looking around, there was absolutely no one in site to ask for help. The next department over was Electronics, which was of couse, empty. I then went to the Photo Department where a Puerto Rican woman told me that she would page to have somebody come down and to go meet someone back at Sporting Goods. I rushed back to Sporting Goods and waited ANOTHER 5 minutes (I had already been in the store about 10-15 minutes). Nobody showed up. Being too tired from running around the store looking for someone to help me in Sporting Goods, I googled the number to the Wal-Mart in my phone and called it.

I then told the urban-sounding woman who answered that I was standing at Sporting Goods and needed assistance. She told me that she would page someone, just like the Puerto RIcan woman did. I then waited ANOTHER 5 minutes and nobody showed up. I was on a mission. I began walking until I found an employee-any employee. I found these 2 employees, a male and female, flirting in one of the aisles. I interrupted and asked if anyone could help me in Sporting Goods. The man grudgingly said "Ok" and followed me very slowly all the way back over to Sporting Goods. They ended up not having the right mold for my key anyway but that is besides the point.

The point is that it shouldn't take 25+ minutes for somebody on their LUNCH BREAK to do something that should take approximately 30 seconds--that is copy a little key for a file cabinet. I have never felt so frustrated and insulted in my entire life and the fact that these ghetto people kept telling me that they were going to page someone and then did not made me even more angry. This is honestly the worst Wal-Mart that I have ever been to for Customer Service. Do NOT go to the Wal-Mart on Foxon Boulevard!

i was at store 4284 on wed 6-22-11 about 14:30 waiting in line to pay from the garden section than sales person cory told the other person that he is leaving for his break and left us .he did not care to say i will be close or anything just looked at us and left.the other sales lady was very sorry.called the store said i will have a talk with him and bye.

I got to the seasonal section and there was only one size and type of pool left, 6 of that model on the shelf. 16'x48". Bigger than i wanted however it was fine. I asked a sales associate who was in the isle if I could get someone to help me I wanted to purchase one of the pools, I needed a cart. she never left to go ask anyone and 2 other sales associates and a manager came around the corner. Good I asked if they could please help me I needed one of the large flat carts.

The manager said no problem got on his radio and asked someone to bring a cart. I asked him if he could please have it taken to the garden center that is where I would be checking out, and I needed to get a few more items. he said again no problem. So I went and got the heavy duty tarps I needed for the ground cover and some chemicals and a few pool goodies. I get to the garden center, no pool. I waited. The nice lady who had greated me when i came in asked if they were bringing the pool. I said yes I think they had to get a dolly or something, I was still being patient. She asked again several times. Finally 30 min later the kind lady in the garden center called for a couple employees and sent them to get it. I again walked over to show someone what one. They did get it to the garden center that time and it only took about 10-15 more min..

I spent $500 that day, $369 of it on the pool itself.I'm sure Walmart has customers spending $500 and more a million times a day. It really doesn't matter if I spent $5 or $5000 in there. The original person who was getting the pool was a manager and should have known better, that is not how you treat customes.

Round 2 with the same manager. I had bought a hose for the pool vacume only to realize it was the wrong one. So I wanted to return it. I went to the customer service desk and it was the same manager Richey. YUK . Oh well maybe he was really bzy that day, maybe there was a slip and fall that required his attention, I don't know maybe the day I bought the pool was just a bad day for him.

I placed the $12 hose on the counter along with the items I was replacing it with, I did not want my money back just an exchange. the exchange items where more than the $12. No big deal. I could not find the reciept in my purse however I did not want cash back anyway, just an exchange.He asked for my ID. I had recently had my wallet stolen, howver I did have an expired ID and other forms of identification. I told him all this, He started and compleated the transaction taking the $6.97 differance from me as he opened the register to give me my 3cents back in change, he said oh I can't do it without a valid ID. I said you just compleated the transaction, I do not want money back anyway just an exchange. he said anything over $10 refund or exchange without a reciept rquires an ID. i asked to speak to his manager, he said he was the Manager.

I was so frustrated. I called my friend in the car, Who is handicaped and asked him to come in and bring his ID I explained what was going on.He really didn't want to he wasn't feeling to well. I looked again in my purse for the reciept. I found it. I walked over quietly and set it beside him and said I found it. I began to wait for him to finish his bzness with others in line.I did not need to be placed first or anything like that, I was waiting . Frustrated but waiting my turn, again. As I stood there it became clear to me he was taking everyone even those who had come in line after me. I didn't say a word. Finally when there was one person left concidentally the only other white person besides myself in line at all. he asked was I ready. I said yes especially since you already took my money.

I finished my bzness and left I did call the district or regional number from the store. The lady on the other end was very nice and said she would contact the store manager Pete Munoz and he would call me back sometime later today. It is now 8:13 and no call. i guess the store manager handels things the same as the customer service manager.. I will call the regional # back tmrw and the store manager again. What happened is wrong and made me feel that manager was discriminating against white people. I was so mad I wanted to cry. Do they not have video at the customer service desk to review what happened??

I am mad. I own my own bzness and I work hard for my money. I hate to think I am giving my money to a store that doesn't care or discriminates. = (( I am wondering if Walmart has had similar complaints in this area??

I was unable to obtain a receipt for a large purchase of a tent for $79.

I purchased oleander plant (**) showing the price $6.50 in the rack on 11th June 2011 from Walmart Germantown shop. The person in the counter took $13.00 for that in the bill. Moreover she included 2QT CASS/COV ** in the bill.

When we came back to home and checked all the items we purchased, we realised that we had not taken any such item. We immediately called the store. but they did not justify the problem.

Plymouth, NH. June 9, 2011.

Following an electrical storm and power outage, consumers were not allowed to leave the Plymouth, NH Walmart. Employees locked the doors and refused to open them (to prevent shoplifting in the dim emergency lighting???)

Consumers tried to get out through the shopping cart entrance but were stopped (and employee yelled at them that they better not even think about leaving). People began yelling and shoving. Several elderly people (including my mother) were there and report being afraid of getting hurt. Customers were banging on the glass doors. When consumers threatened to break the glass, another employee agreed to unlock and open the door!

I am extremely disappointed in the treatment I was given today at the Walmart store located on La Cholla in Tucson AZ. Thanks to Amber M, your cashier, for her help because a potent household product spilled on me due to a defective container. My skin was burning and breaking out on my left arm and she helped me. With her advise, I filed a report with the manager Patrick and he was very rude to me. While my skin was burning, breaking out and I was in an allergy attack from the product, he not only was rude but was laughing to other employees about my situation. When Amber, the cashier, walked up and said her hands were burning also, he shook his head and told her to "shhh" right in front of me. This is very unprofessional!

Wal-Mart in Donaldsonville, LA allows people (men) to come into the store and shop with their pants down and belted (sometimes belted) below their buttocks, their underwear draped tightly over their butts with the crack visible through the underwear and exposed. This is what I understand to be indecent exposure and I don't know what to do about it. I believe this would be considered breaking the law but calling the police is not an option because they will not do anything. If it were an isolated incident I wouldn't be writing but it's just about every guy in the store and I feel that my rights and everyone else's rights are being violated. What can I do?

I am constantly being attacked by by the greeters when I leave the store--they want to see my receipt. I don't want to show them my receipt. When I refused to show my receipt, they grabbed it out of my hand. I have also had them grab me: I was carrying a 50-pound bag of dog food in my arms. But the lady at the door grabbed me, trying to get my receipt. Now, my back is bothering me. I have called and complained over and over, and they are still stopping people.

The Browns Mill Road Walmart has the worst customer service I've ever seen. Employees in electronics know absolutely nothing about the products they sell. Employees, in general, don't even know where to find items in the store. The cashiers are rude and treat me like a criminal because I usually have a stack of coupons. I have to watch them to be sure they don't "forget" to deduct the coupons. I've shopped at this particular Walmart Supercenter since its opening. In recent years, however, the customer service has really gone downhill. Even the greeter has an attitude. The restrooms are often dirty and trying to find a clerk to answer a question or give help is near to impossible. The McDonald's that was in the store has closed. I like being able to take a break from shopping and have a soda.

Employees who are putting items on the shelves from carts will walk off and leave the carts, blocking the aisles. Only two lines will be open, with a long queue of customers in each one. I see employees standing around talking. Why can't they open a few more lines? The few times I've called and asked to speak to a manager, I was put on hold indefinitely, then a dial tone came on. I'm not stupid enough to fill out the customer service survey on the receipt. It's only a ploy to get my phone number. I also have learned, the hard way, to save all Walmart receipts in an envelope as well as the original packaging/tags until I'm sure the item fits or works or plays, and doesn't tear up. You couldn't pay me to try and get in on any of the Black Friday specials. I've heard enough horror stories from my friends who went to purchase TVs or laptops and none were available, plus they were treated rudely. I have no expectations from Walmart anymore. I don't feel like a valued customer at all, especially when I have a lot of coupons.

On January 23, 2011, at 20:50, my wife and I were doing a bit of shopping at our local Walmart store while we were out and about. We do not normally shop at this hour, but we required only a couple of items, and the Walmart store was on our way home. The pallet jack parade of palletized restock goods had commenced while my wife and I were still shopping. We were looking at calendars on the end cap of an isle, where I had taken two steps backward (about 20 inches) so that I could view the calendars on the bottom shelf.

As I had taken those steps backward, there was a double stack of palletized dog food being moved behind me, via a manually operated pallet jack. As I had taken my second step backward, the double stacked palletized dog food and I collided. The wooden pallet which the dog food was stacked on, struck me in the lower back, just left of my spine.

So that we are all clear here, the operator of the pallet jack, moving the restock dog food items, was the most courteous and polite person I had spoken with at Walmart that night, and the days that followed this incident. I managed to make it out of the pallet jack parade area, to the customer service desk, where I received some extremely appalling treatment from those personnel when I asked to speak with the manager--so I could present what had happened to me, by the Walmart pallet jack parade, of palletized restock items. In short, I was laughed at, humiliated, and lied to by these so-called customer service personnel, right in front of my wife.

My wife and I went out to our vehicle, where I placed a phone call to this Walmart store, and asked to speak with the manager. A man named John answered my call after a bit of wait time, claiming to be the night shift supervisor. I had explained what had happened to me by the palletized dog food, and, the manner in which his customer service personnel had treated me. John's response was not favorable, not in the least, mind you.

Through some in-depth research on my part, I did discover who I was supposed to be speaking with, regarding my being injured while shopping in this store. The company who handles situations, or claims of this nature, is a company named Claims Management, Inc (CMI), out of Bentonville, Arkansas. Walmart Inc., is head quartered out of this very same township/city as CMI--go figure!

I had 2-3 phone conversations with a CMI rep, who, by the way, could not believe that the Walmart personnel had never given me a complaint form, or claim form, for me to fill out. There were certain questions asked of me during the conversation with the CMI rep. This CMI rep wanted to know my SSN, so that she could get the claim initiated. I did not provide my SSN to this CMI rep, or anyone else for that matter. Providing my SSN to this CMI rep had nothing to do with what had happened to me at the Walmart Super Center # 5031, here in Marana, Arizona! What the CMI rep did do, is deny my claim based on the anti-theft video she had viewed, and a witness statement, from a consumer nearby where the palletized restock goods and I had made contact.

Now bear in mind that I had not submitted any claim form to CMI, nor was I looking to file a personal injury claim, due to the incident in question. My concern here was, and still is, that the lower, middle and upper management types of Walmart Inc., take the steps required in order to place in motion all appropriate safety precautions for all consumers during the daily/nightly pallet jack parade of palletized restock items, while myself, and all other consumers are on deck shopping within the confines of any and all Walmart stores nationwide.

My last communication with the rep from CMI was via a letter, dated April 4, 2011. CMI stated in this letter to me, and I quote, "Walmart regrets any type of accident that occurs on the premises of their stores. It is Walmart's goal to provide a reasonably safe place for their customers to shop." Here is the salt in the wound, and I quote again, "Our investigation into this matter indicates no negligence on the part of Walmart Stores Inc. We are respectfully denying this claim."

CMI is denying a claim which I have never submitted in writing to them, or anyone else for that matter, yet they have forged ahead with an investigation, with a finding that is favorable to Walmart Inc. How bloody wondrous for CMI and Walmart Inc. Now, having conveyed this encounter between myself, Walmart Inc., and the CMI rep, what I have discovered, by speaking with the Legal Eagle types who would normally handle a personal injury claim, is that these same legal eagles are scared stiff of going after Walmart Inc.

I believe that the host of legal eagles whom I have had contact with, just so I could get a good feel for the mine field to which I would be entering, validated what I had suspected for quite some time, with regard to the host of legal eagles within our nation. These legal eagles simply will not go up against any of the big corporate legal departments because they are too ** scared to do so.

Please bear in mind that whenever you venture into any Walmart store, have your head on a swivel, along with a set of eyes implanted in the back your head, so you will not have to go through what I have had to, with regard to Walmart Inc.

Single Talk is a prepaid cellular service available only at Walmart. They advertise unlimited talk, text, and internet access. That is a false claim. I was denied internet access; when I called they said I had been flagged for abnormal usage, supposedly a violation of terms of use. The problem is, there was no terms of use offered to the consumer at the time of purchase. I guess unlimited does not mean there is no limit.

I have been in this store several different times and there is only one cashier. Tonight, 3/28/11, at 8:45, I was waiting in line for 10 minutes and there were 7 customers in front of me. The customer service department finally said he would help if you didn't have any fruit or vegetable. I let him help me. My main complaint is why can't they have more than 1 cashier at all times? Other customers were just as upset for the long wait like I was. Is it poor management or is it company policy to tick people off by having to wait so long. This happens every time I go in the store after 7 pm.

I bought a Polaroid TV in November 2009. It worked fine for 2.5 years. Two weeks ago, we were watching it and all of a sudden, it turned off! It would not turn back on. I had a repairman come. He was here for 3 hrs! He couldn't fix it. He called Polaroid, but they didn't seem to want to help. He thought it might be the power board and he said, "You might end up getting a used one from Polaroid." I'm not sure what to do. We paid $799. I have the checked the stub. I hope we can all get together and bring a class action suit against Walmart. Thanks for hearing me out.

I purchased an AT&T cordless telephone as a Christmas present for my nephew. He didn't want the item and returned it unopened to the store where he was told that he could not have a refund because the phone was more than two years old. When he asked me, I was embarrassed. I gave him the telephone purchase receipt which showed that I had only purchased it the month before Christmas. After another trip back to the store, he was given a credit. I am appalled at the fact that they are able to sell "old" merchandise without notifying the consumer, then refuse to take it back. They have also not responded to my complaint. They keep saying that someone will contact you, but no one does.

I decided to get the Family Mobile, and I transferred all my numbers to the new phone. I then got disappointed because it took a week to get the service activated, and what I was supposed to pay at $45/month ended up to be $56. I disconnected my service to go with a different one. Now it has been 2 months and they are still charging me. I just can't believe that in this economy they're stealing money from the poor with their lies. I called them and their reason for the monthly extra charge was because I didn't call them even though I transferred to a different company.

I am happier with Cricket. They never had hidden fees like Family Mobile. There's supposed to be no contract. I am single mom of three children and can barely pay my bills now. I'm just worried for this phone bill that I just can't pay. I've been having terrible headaches, worried on surviving and then I have to worry with their bill.

I recently got the Wal-Mart Family Mobile with T-Mobile. It was going good until I tried to get Twitter updates on my phone. Apparently, Wal-Mart Family Mobile will not let you access third party sites like Twitter and Myspace, but from some reason Facebook works (somewhat).

Do not buy the data plan to send and receive picture text. Even though they offer unlimited text and talk, they still suck you into buying their data plans if you want to send and/or receive picture text.

I bought a Mr. Coffee Coffee Maker, and as like all the rest, after six months, I was making coffee and you guessed it, all the hot water went all over my china hutch and on the floor . Now I have no coffee maker. I have looked for an e-mail or postal address to write, but have found nothing. This seems to happen to every company that has moved to Mexico were they don't care how they build just as long as they get paid. I will not ever buy another Mr. Coffee again, it has ruined the top of my china hutch and the floor.

On 25 Dec 2010, I bought the Emerson 32" (Model: LC320EM1) 720p 60Hz LCD HDTV from Walmart. Like what others stated, it does not always turn on. The green light will flash, then the red goes on without any picture. This is a repetitive problem with numerous complaints. Why won't Emerson replace the product? There should be a recall! Is Walmart given products that are knowingly defective? The history of the problem is well documented here in these reports! To wait in line and be promised a product, only to find out that it is known to be defective, is worth much more than the cost paid for the product! An upgrade is the minimum to make a person whole when it comes to a known fraud.

I created a Road To Glory player and at Game 3 or 4, the coach cam routed and wiggled back and forth. Some of the icons above the WRs turned into "?"s. It also makes my controller rumble. After I snapped the ball, though it gets fine, I can't read the plays. This also happened to me while on play with a friend.

We took my granddaughter out for her birthday. I took the pictures of my granddaughter's birthday to Walmart to be developed. When I went to pick up the pictures, none of them where developed. They were all overexposed. I felt this was negligent. I was told by somebody that for all of them not to come out, they had to be exposed to light.

I was checking out and when the girl told me the amount, I thought it sounded like a lot, so I walked away. Then I looked at my receipt and she had charged me for Metabolife. Well then I had to take my bags over to the customer service and wait in the long line of Christmas returns. I came to find out that I was charged 19.95 for a magazine called Woman's World. You have a scan code on the back of this magazine that she scanned and it scanned the price of your product instead of magazine. I just think you should know and maybe remove from the magazine or inform the store of where to scan.

I was first in line when your associate started waiting on me and then he waited on another person ahead of me and said because I was returning a battery, he waited on her first. This happened about 2:00pm on Monday the 12/27/2010 at your Midwest City Store at Northeast 23 Street and Douglas Blvd. The store manager's name on the receipt is David **, but I spoke to a manager named Billy. The ID on the receipt is #**. I lost time and I felt like Walmart employ people who do not care about all of their customers. I was very disappointed with this action, this is what I would get from a small town store.

Newspaper advertised Black Friday Specials (interested in computer, TV) going on sale at 5:00AM, with store opening at midnight for other specials. My daughter, granddaughter and I went in to the store at 2:30AM. Upon arriving we checked with the electronics department about the specials as we intended on standing in line to purchased the products we were interested in. We were told the different areas of the store where the items, (TV, computer) where to be located. We were also advised "the items are all sold out, but we should still check there may be some bands left to secure the purchase". I questioned "bands, what do you mean". We were told that "bands were given out at 2:00AM for items in the ad". We than went to check on the items we wanted. All the items were "sold out, bands were given to customers starting at 2:00AM and those customers could go home and come back at 5:00AM and purchase the items".

Oddly enough my granddaughter saw her friend who was with her mom and sister that all had bands. The mom worked at Walmart. Interesting don't you think? Seems Walmart advertised this to their employees who probably told their families and friends who showed up early to get their bands. Walmart did not advertise this to the general public in their ad. I was upset as I felt this seemed totally unfair to the general public. I asked to speak to the electronic manager, she told me "the 2:00AM band idea came down from corporate the day before and no it was not advertised in the paper". I voiced a complaint with her, which she advised she "would pass on". The cashier standing there told her that she had received a lot of complaints about the same issue. I decided that I would boycott Walmart and start shopping at Mejeirs and KMart. I was going to put a complaint in direct to the company but cooled off.

Now, upon talking to other people I am fumed again. Several former customers found the same issue, treated the same way. Oh! yes, apology was received by the manager but again passing the buck to corporate. Now reading other complaints I don't see this done, I am confused and feel I am owed an answer on who actually implemented this and why the general public was not made aware of this. I would like the same chance to purchase these items as the others (employees/families/friends) received.

The employees of Walmart should have a "family night" like many of your competitors. Maybe you do, but they should not be eligible for these specials unless it is advertised to the general public. I would like a response as to why corporate would pass down such guidelines to the Marion, In. store, knowing it would not be in the newspaper. Also, why other stores did not give out bands at 2:00AM when sale started at 5:00AM. I feel a response is appropriate. I also would like to be able to purchase those "Black Friday" items at the sale price. Please respond.

This is the first time that I have ever had a complaint about a product that I purchase from Walmart, but I cannot let this go. I purchases approximately 25-30 cakes from this company (1465) in a year time because I buy cakes in order to celebrate my co-workers' birthday. So, I bought a cake on Wednesday, Dec. 15, 2010, from the Danville, Va's store. I gave the cake to the person who was celebrating his birthday, I noticed his reaction when he tasted the cake. So, I got a piece and tasted it for myself and was floored.

The taste of the icing was terrible, bitter, had a lingering after-taste that was horrible. I was so embarrassed that I gave this cake to this person. No one deserved a special cake than this person, so can you even imagine how I felt knowing that I was the one who promotes how good Walmarts cakes were and then get a mess. I called and spoke to the bakery's associate and she was so nice and had a lot of empathy for my situation.

Evidently, Walmart was not interested in treating a customer right. So, the extra couple hundred dollars I was planning on spending at Walmart is not going to happen. Plus, they've lost another customer for life.

It's really the last group of people you'd think they'd want to mess with.

Well, I'll leave it at that and do what feels right. I will never be spending a dime at such a place.

I recently made a purchase at Walmart and was given a receipt at the checkout and told by the employee that Walmart was conducting online surveys about customer experience. All the information was on the receipt and I was assured no further purchase was required. The end result of the survey meant I had a chance to win a $1000 Walmart gift card. As I was taking the survey I came to a page that required my participation in 2 offers, there were many to choose from and all of them required a credit card to complete the offer.

It was at this point that I backed out of the survey as I do not have credit information I was willing to share online. I thought that was the end of it but then I started receiving emails and text messages on my cell phone that said I had indeed won the $1000 gift card along with other messages about other items I have won but need a credit card to claim.

I became angry at the junk mail and text messages I was receiving and called Walmart's customer service number. It took 4 angry phone calls in which they denied any responsibility, and refused any form of compensation. The last customer service agent I spoke to admitted that it indeed was a marketing scam and that Walmart would never be willing to compensate me in any way other than a meaningless apology that came from the customer service rep. I was speaking to.

The customer service representative told me my only option was to contact the Federal Trade Commission and report the marketing company responsible. However, it is my belief that Walmart is the responsible party, they are a willing participant in the marketing survey, and in fact some customers do win gift cards. Those winning gift cards are shipped out by Walmart via Federal Express after Walmart is notified of the win by the marketing company they have contracted with. Of course all of my information was sold to marketing companies and now I am being bombarded with spam text messages in my cell phone and spam e-mails. I understand that what they have done is perfectly legal.

But, consumer beware.. The reality is, Walmart really does not care what you think or that you are angry. They also don't care about your spam emails or junk text messages you are getting because they sold your information to every marketing company everywhere. In the future if I shop at Walmart at all, I will remove the top half of the receipt with the survey info and leave it for the cashier to put where it belongs, in the trash. Walmart is aware of the scam at the corporate level...they don't care.

I ordered cell phone through Walmart.com that was before Black Friday. Walmart had special three-day deal on smart phone which I ordered was for free and $100 gift card with new phone purchase or upgrade or renew your current contract. When I received phone price for each phone is $59.99. I did try to call many times and tried to email also about price difference.

Finally when I told them yesterday that if I don't get any response, I will take this matter to next level. Then I received call from Arica today which she try to tell me she is from Letstalk.com and all they are doing is filling order for Walmart. But when I went through Walmart website, it does not have any other phone number other then 800 number for Letstalk.com. I still did not receive correct price for which I disputed for.

Today, December 13, 2010, I shopped at the WalMart Store number ****. I actually shopped there two times today. I spent $134.67 on one trip and $58.76 on the second trip. On the receipt with the $134.67, I received the invitation to participate in the WalMart Customer Satisfaction Survey at ****. The ID number assigned to this survey was ****. The receipt said in return for my time, I could receive one of five $1,000.00 WalMart Shopping Cards. In good faith, I went to the site to participate in the survey. When I entered my personal information and then began the survey, it would get through my home ownership, credit and education information and then send me to another website that would not let me go anywhere and even made it very difficult to exit the site I was redirected to.

The site I was sent to was a Vonage telephone site that wanted me to sign up for a service that costs $14.95 per month. I tried to copy the site so I could paste it here for your information but when I attempted to paste it nothing would appear. I am a good customer of WalMart. I spend a lot of money here. I also have a WalMart Discover Credit Card and if possible, always buy gas at your stations in Murphy located at WalMart. We also buy between 50% and 75% of our groceries at WalMart. I really do not appreciate what appears to have been a deception to give my information to some other vendor or company by luring me to a WalMart survey and then sending me elsewhere. This was from using the information on my WalMart receipt.

I was working third shift and my doctor told me it was impacting my meds. I notified HR and told them I wanted to work but need change from overnight. I also advised them I was having minor surgery in two weeks. She told me someone would have to call me from another shift and that I needed to request a medical leave.

The rule is if it's longer than 5 days you have to make that request. I told her I would only be out 3 days and by the way, Dr. Clair from Vanderbilt sent a letter about the meds and third shift to HR. I never heard from anyone except her threat about the medical leave. I appreciated the job at Walmart and did not want to leave, instead I was terminated and I always talked good about them even when other employees spoke badly. I was a hard worker even when others walked around hanging onto carts.

I received a pop up survey to enter contest to win a 1,000 gift card from WalMart then in the end of survey, it gave a 5-digit pin number to be entered but the pin number was for only 4 numbers after an hour of trying to submit the number I gave up then a second contest survey pop up to try and win a 500 gift card from WalMart but again at the end of WalMart survey, I was given a 5 digit pin number to enter and it was only suppose to be a 4-digit pin. After another hour of trying, I gave up. WalMart should not advertise a contest if they really don't want to give prizes. Thanks for the time wasted.

I was the only person in line at the time in the 20 items or less counter#3. As Jack rang up my groceries he said, "you have over 20 items", I had 28 items. I said yes, but I don't have that many items and all the cashiers tell me it's OK. He said, they are not supposed to. Then he said, "the people behind you are leaving and going to another register because this is taking up time". He made me feel bad. It was snowing outside, I had to unload all my groceries since I live alone. My grandkids are coming over for the night, so I went up to Walmart to get my groceries.

I do all my shopping there. I just bought a heater and an electric blanket. I guess I spend $100 a week in Walmart, but this is beside the point. I have always had good service in the store and the cashiers are very nice. Believe me, if my cart had been full, I would not have gone to the 20 items or less counter. I had 28 items. You can check my ticket. 12/12/10 tc#**** **** **** **** 14:06:23. My feelings hurt, it's Christmas and everybody is supposed to be nice.

Several weeks ago, sale ad had coffee maker, roaster container and sandwich maker on sale. I purchased the roaster container but the sandwich maker did not come in per the sale person who worked in the dept. I went to the service desk, was told to put name down so that when they came in, I would get a call or to come back to get raincheck. We had sickness in family before I could get back to store. I went to the store service desk to see if the sandwich makers ever came in and they couldn't find my name (of course). I saw the person write my name down in a binder. I now this is a small complaint but I shop at Walmart a lot. Is there anything that can be done? I do not have the ad. It was before thanksgiving, approx 1st week of Nov. Thanks.

I'm being treated like a thief. I am tired of being checked and my stuff searched while leaving the store. By the way, Wal-Mart is the only store doing that. I have already quit buying electronics there and will soon stop all shopping. I stopped today after purchasing a Christmas card. They watched me buy it. They stopped me again while I was walking out. You are losing my business.

I purchased World of Warcraft: Cataclysm Special Edition online. I was promised delivery on launch date. Not only was it late in arrival, but it was the regular version, approximately a $40 difference. I contacted my local Wal-Mart and was told it would be a 3-4 week wait for an exchange. I contacted the phone numbers given to me; the first number was for hazardous material and fire arm questions; the second number granted me 25 minutes on hold until a representative came on line. I was then told that there systems were down and that I would be eligible for a refund. Based on the chat that I have been reading in the realm that I play on, I am not the only person who has encountered this "mistake." It appears that Wal-Mart may have oversold this particular item. I would not be able to use my refund to purchase this item from another vendor.

It was purchased with a Wal-Mart Gift Card. I am very disappointed in the misleading advertisement (in stock and promised arrival date) and extremely disappointed in the lack of customer service. Basically I was told I could get a refund or call around to other Wal-Mart stores myself. Major disappointment. I am unable to use the refund to purchase the item from another vendor because the item was purchased with a Wal-Mart Gift Card. Also, when I purchased this the upgraded item, there should be one that was reserved for me. This was an advanced order placement. I am astounded.

I just came back from WalMart. I looked for a place to send you something about an excellent employee but I could not find it. There was a lady named Donna in your Customer Service Department. She is outstanding. I was looking for two odd items and she really did take the time to walk the floor to find what I needed. She was very pleasant and assisted me beyond the norm. I love seeing someone who is nice and takes pride in their job. I hope you will do something for her one day and try to hang on to this sort of person. I so appreciated it. What I needed was difficult to figure out and it was a most enjoyable visit and one that could have been a very frustrating experience. I give Donna a 10 in customer service!

I saw in the Walmart flyer a toy that my granddaughter has asked for, FurReal GoGo My Walking Pup. I went on Monday 12/6/10 to the Milford, CT Walmart after working in New Haven, at 5pm. I went directly to the Toy Department that is located in the rear of the store. I could not find what I was looking for and walked around looking in multiple areas while also looking for a department representative to help me.

After approximately 15 minutes, I went to Electronics and asked if they could find someone to help me in toys. A woman picked up the phone, spoke to someone, turned to me and said someone will be right with me, I asked if I should go back to toys and wait and she said yes. I went back and waited and waited, walking back and forth as not to miss the person who was coming to help me. No one came after near 10 minutes. I am a very patient person and always give people the benefit of the doubt. I decided to go to the front of the store and speak to someone at the Customer Service desk. I stood in line behind 12 people, with only one person working at the desk for approx 25 min.

When I reached the desk, a very frustrated young lady asked, "May I help you?". I explained that all I wanted was to find out if they have in stock the above mentioned toy. I looked around, but I may have missed it. She called and asked someone if there was anyone working in toys and I overheard her said, "He's on lunch break?". She hung up the phone and told me that he is on lunch break. I very kindly said that there must be someone else to help a customer when someone is on break. She then looked at a co-worker walking by and asked her if a certain person with manager in the name was there. That person said she didn't know.

Finally an overhead page was made for someone to come and help me at the customer service desk. I stepped aside and waited while other people in line were waited on. I waited another 10min., no one came so I left. It was 6:30pm, I had been at Walmart for 90 min. and left empty-handed. I couldn't believe that at this time of year, when most people are buying toys, that I experience such poor customer service. The very next day, 12/7/10, on my way home from work I decided to stop at the West Haven, CT Walmart which is right off the exit. Again, I walked directly to the rear of the store to the Toy Dept. I searched for the toy with no luck. I walked around looking for someone.

He said, "I will be there in a minute". This person was wearing a flannel shirt with no name tag. He made me wait and he seemed very frustrated. I explained to him that I have been trying to find this toy.

He asked me if I looked in the girls toys area, and I said yes. He wasn't very knowledgeable about the toy. He asked if I looked on the pallets in the middle of the aisles, I said yes and that I am not sure if I have looked everywhere and just wanted to see if someone in Toys would know better. He said, "If you don't see it, we don't have it". I felt as if he was just trying to be rid of me. I then asked him to please call the Milford store to see if they have one there since I was just there yesterday and I also asked if he could find out when the next shipment of these would be in. He said that only customer service has this information, and they never tell them when the shipments are coming in.

So I walked to the front of the store, this time standing in line behind only 6 people and I met Debbie at the desk. When I told her the item I was looking for, she said, "I know we have those, I saw them". She was very kind and tried very hard to help me. After about three different calls, Debbie accomplished and overhead page to someone named Tania to meet me in the Toys Dept. for help. Debbie told me that Tania would meet me in Toys. I walked again to the back of the store and waited. I leaned myself up against a pallet that had big boxes on it. I waited and waited. I asked a few customers walking by if they had seen anyone who works here walking around, they said no.

As I was waiting, I saw Peter and asked him if he knew where Tania was, he said no. I then asked him again to help me look for this toy. He said he saw it in the area on a pallet at one point but they must be gone. I still felt the need to talk to someone directly related to the Toys Dept. that may know better. Still standing in toys waiting for Tania, I called information on my cell and got the phone number for the West Haven's Walmart Customer Service area because I didn't want to walk again to Customer Service and wait in line to tell Debbie that her efforts did not work.

Customer Service on my cell phone did not pick up until ring no. 25 and it was not Debbie answering, but someone with a very hoarse voice. I explained the situation, she told me to stay there, she would be right there. When she arrived, she went to look for this toy with no luck. She called me over and when I went to her, she was standing next to Peter. She pointed to Peter and asked me if I had already spoken to this man. I said yes, twice, he was not very helpful and someone was paged and never showed up. At this point, all I wanted is for someone to call the Milford store to see if they have the item, I can go get it right now.

Before Peter walked away, he changed his story to say that he hasn't seen that toy since Black Friday. I told Peter that it was in your flyer for this week. He asked to show him the flyer, which I didn't have with me. I was directed to Electronics and this woman told the Electronic guy to call Milford for me. This person was on hold for a very long time. While I was waiting I saw the flyer on the desk and saw the toy I want on sale up until December 11. We found out that Milford did not have any in stock,which I was never really told the night before. I was at West Haven Walmart from 4:55pm to 6:05pm again leaving empty handed.

I have been a loyal customer of Walmart for many, many years. I was hoping to get this item at the sale price from your flyer. I ended up ordering online and paying a shipping fee which made the price of the item more than the original price without the sale. It is my hope that the customer service in these two stores will improve. You may lose a customer here. It is only 5 more min. to drive to Target for me.

My name is Helene ** and I live in Delray Beach, Florida. The Walmart that I often shop at is off Military just South of Linton Blvd. (store #1589). Approximately 5 months ago, I was in that Walmart shopping for fish food when I saw a whole shelf of live betta fish stacked on top of one another in small bowls that were only half-filled with water. The majority of them looked sick and I got sick just looking at them. I went to see the manager and nicely explained that this was no way to "care for" live animals and that they were not simple "pizza cutters" to be stacked on a shelf and forgotten about! She understood and said she would take care of it. I haven't seen them again and was glad about thatuntil the other day. I was in that same Walmart and, sure enough, there were 33 sick/dying live betta fish in small cups stacked on top of each other with water only filled half way (attached are pictures).

This time, I couldn't just let it go. I went home to unpack the groceries I had just purchased and ran back to Walmart. I put all 33 bowls in a cart and went to the customer service center to ask for the manager. I waited and waited and waited. Finally, I called the customer service number on the bulletin board and when I explained the situation to the woman on the phone she said, "We don't carry live betta fish." Huh?! I said, "I'm standing here with 33 of them in a cart. I want to take them off your hands but I don't think Walmart should profit on these. I will pay whatever you paid."

She said she would get the store manager to me immediately. The store manager showed up and refused to give me any discount at all for buying all 33 betta fish. So, even though I have no income (I am unemployed and my unemployment just ran out and I am seeking SS Disabiltiy, which will take more than a year before I am approvedif I am approved), I spent just about the last of my available money to save these poor fish. I don't know who to turn to here. I don't ever want this to happen again. These are live animals and deserve our care and attention. They deserve to be treated well by us. They should never be thrown on to a shelf like that just to make a profit. Yesterday, I went to Petsmart, used my credit card, and spent another $200 for bowls, gravel, plants, water conditioner and food for them. Petsmart was kind enough to take 15% off my entire order.

Please help me get the word out that I want to give them away for free to anyone who wants to take care of a betta or give one to a family member for Christmas or Channuka. I'm not asking for anything in return. Just good homes for these rescued animals. They may be "just fish" to some, but they are true living creatures who depend on us. And maybe, if someone wants to donate a small amount of money (even $1.00) to help me recover some of the money I spent, I'd be forever grateful since I really cannot afford the 33 fish bowls I just bought for them. I will take care of these fish and hopefully bring them back to health. And, I would like to give them away to make someone else happy, especially for the holidays. Please help me get the word out. Thank you for anything you can/will do to help these bettas. I spent over $400 and am unemployed and have no income. Walmart should not be doing this!

On Dec. 5, 2010, I purposely went to Walmart to Christmas shop because I am handicapped and need the electric carts to shop. I sent my granddaughter inside to make sure there was one available. After a slow painful walk to the entrance, I was told by the staff person at the door that the three carts they had were broken and they had no other.

Unable to shop, I again had to make a painful walk back to my car. This is not the first time this has happened to me. Some major stores don't even bother to have carts at all. I'm feeling like a prisoner of my disability. Don't any of the stores have to comply with the Americans with Disabilities Laws? I am beginning to think I need to file a civil suit. More and more I am trapped at home, unable to shop like other people. This makes me feel useless and depressed. Physically, handicapped spaces are already sparse and trying to walk is a chore.

Bait and switch. They advertised portable DVD player for 10 dollars and when brought to their attention, they sold my sister-in-law one but refused to sell us two at that price. So I filed a complaint and Walmart quickly addressed it. They are sending a gift card to me. It has been a week and a half and no gift card, and the manager is not in or not available when you call.

Wonderful when new all USA. Now, no Christmas music, but by golly you can buy Christmas stuff. Well no way am I shopping at Walmart. Stop hiding behind the American, get big government out of your store or take the American flag off your building. You no longer are the American people

I always go to Walmart in Highland, IL on Monday night/early Tuesday morning (1-3AM). I just got home from my shopping trip (14 miles) and I am very disappointed in my experience. I was filling up my cart when an associate approached me and asked me if I could leave the store for about 15-20 minutes, while they do a security check. I've been going to Walmart for 30 years and never once, especially when I'm filling up my cart with goods I intend to buy, been asked to sit in the parking lot for 15-20 to come back in and resume my shopping. When I asked what they would do to compensate me for my time, they just shook their heads and said "sorry".

I'm seriously considering doing my shopping at a Target Supercenter. I bet when they put up a sign that reads 24 hours Supercenter, they will keep their doors open for shopping 24 hours! If I go to McDonald's and they tell me that they're out of hamburgers after I order one, they'll find a way to compensate me. Walmart, the largest corporation in America, my time nor money mean anything to them.

This is a very messy Wal-Mart. Every time I go the employees are rude and disrespectful. I went today and bought a few things as my cashier attended me, he was throwing my things and being disrespectful. He scanned something twice I told him, and referred me to someone who did not know why I was even there for. Every time I go there are rude employees. I am a college student, and the majority of my colleagues complain about this Wal-Mart and rather travel an hour to reach a better one. I truly hope something can be done about this.

On 12-4-10, I entered the customer service area at 12:10pm. I waiting in line for about five minutes thinking it was the "Site to store" area as indicated in a huge sign behind the counter. When I got the counter and asked about my "site to store" order, I was advised that I needed to go to a different location of the store to pick up my online order. I asked why they would have the sign in their area if this was not the location for pick up or inquiries and she stated that she did not know.

He said, "Look ma'am, I don't want to tell you, it's the holidays and we will be with you shortly." I advised him that I had been in line for 25 minutes and ordering items online should be a convenience rather than a hassle. I then explained to him that having only one register in an area that doubles for their photo center is ridiculous since the "Site to store" sign is hanging in customer service. He said, "Yeah, we hear that all the time but there is nothing I can do about it."

I advised him that he needs to contact someone that can resolve these issues if he is unable to properly assist customers. He told me, "We have no problem serving customers, it is just the holidays and it gets busy." I advised him, I have seen at least six sales associates walking around stocking areas rather than tending to the customers needs and that it is the customers that make Walmart a financially profitable business. He then said "Well what do you want me to do about it? I can't add another register since we only have one here."

I then told him to get additional sales associates to filter this line and retrieve orders, so it speeds up the wait time, then your cashier does not have to leave the register and the line will begin to move. He said, "Well, I will see what I can do but we only have one register." I again advised him, I don't care about the register get someone to help retrieve these ordered items. I had an elderly gentlemen behind me who was about eighty years old who was equally upset. When I was finally assisted, I was notified one of my items was not in.

I asked if they had the item in stock at this store and they confirmed they did. I asked if I could get the item and they could restock my item. They called Tito again and he advised him over the phone that no this was not possible. While the cashier was on the phone another cashier was assisting the elderly man who then announced to him "Oh, it is my lunch, I have to go but someone else should be here in about 10 to 15 minutes.

I advised her that she should at least wait for her replacement and finish assisting the man and she said, "No I can't, if I do not leave for lunch as scheduled, I will get fired." Then she left. I left with my one item 40 minutes after I started this journey. The staff and manager was of no assistance to me. The assistant manager, Tito, appeared to be offended that I was addressing him about these issues and made it clear he had no interest in resolving or addressing my concerns. I am not sure why they would place an employee in a managerial role who, obviously, does not have any customer service skills, can not problem solve, and can not do what is right by the customer. When I obtain my last shipped item, I will be returning these items and closing my credit account with them!

On Dec. 3rd 2010, I was Christmas shopping for my nieces and nephews. Picked up a Justin Bieber doll that sings priced at $17.88 along with several other things. When we paid, my husband realized that they had charged us $25.98 for the doll. To make sure I hadn't looked at the wrong price, I went back. There was a whole section of those dolls priced at $17.88. So with my cell phone, I took a pic., went to customer service, where the manager came up and told me someone had put them in the wrong place. Wouldn't look at the picture. Wouldn't sell it to me for the correct price and lied about the store manager being on duty.

She was rude and very impolite. Told me that I was a cheap skate so I asked for a full refund. Called the store manager, to be laughed at. I have the photos on my phone. They went back and took the dolls down. This is false advertising and it's wrong. How many people do they overcharge like this that don't notice? I am outraged that it is allowed to happen. I am now boycotting Walmart. I refuse to shop there. I am posting the picture of my receipt along with the picture of the display for the advertised price and my experience on Facebook, Twitter, Yahoo and other websites.

This will not go unnoticed. I am typing a letter as the president of the PTO at my local school asking parents not to shop there. Also I am sharing this experience with my church and women's group. My bestfriend's husband also is a news anchor with WYMT here in our local town. Thinking very seriously of calling them for a story. Very unhappy with Walmart.

I waited in line for 45 minutes to check out, then waited 30 minutes for someone to come to the front to check it out, another 30 minutes to decide that it was just placed in the wrong section of the store, and 15 minutes for a refund. I not only wasted two hours of my time but I have a rod in my back from an injury. I stood there in pain, only to be humiliated, lied to and left with none of the items in my buggy, $125.83 worth. Overall, a $7 discrepancy.

This is the second time I have had a complaint with the Walmart in Scottsbluff, NE. They are still over-stuffing single bags with too many cans. The result is that the bag usually breaks in the Walmart parking lot or in my driveway at home. Six large cans of cat food in a single Walmart bag is ridiculous. I have asked associates to please not do that and it is like pulling teeth. This has to fall on the Scottsbluff Walmart's management team to stress this to their checkers. Instead of three managers standing in front of the store talking and not paying attention to what is really going on in the store should be unacceptable. I am not talking of a few instances. It happens about five days a week because I shop at Walmart that much. Can something be done about this? Please reply. Thanks.

I am writing to complain about Walmart store #1137 in Houston,TX because your employees assaulted me first, so I just reacted in self defense and I was pressed charges for assault and banned from Walmart, which I believe to be totally unfair. This is how everything happened:

since I am epileptic was scared that I would get a convulsion from the assault that happened and we walked away when one of your assistant manager named Cindy pulls me back from my arm, which aggravated me and slapped her right back and started walking away again, then got arrested at the exit of the store for assault against your manager.

This is what I find totally unfair from being charged and banned because I only slapped her because of self defense because I don't see the reason why she pulled on me when I was already leaving. How they had asked me to do, so what was the problem then that is why as soon as they arrested me, I told them to watch the video to see how I had been assaulted first and then had agreed to leave and then again pulled on after I was leaving. The manager said, they didn't have any video in that section of the store which is very hard to believe that on that type of day and in the section of the TV line that they wouldn't have the security camera.

They probably just didn't want the officers to see how much they were lying. Since all of this that happened, that is why I am sending this complaint because if the Walmart employees shouldn't be touching me like that why did they do it, and I have 3 witnesses for me that seen all this, which also find it very unfair for me to get banned and charged just for defending myself from your employees who shouldn't be putting a hand on me.Thank you.

Listen to your Black Friday ad on TV, that your stores wouldn't be undersold. I would match any other stores prices if you had sales paper. I drove from my home in Flomaton to Brewton to make my purchases. When I got ready to pay, they would not let me have the sale prices from the Target paper. So I left the store and drove 60 more miles to Pensacola to make my purchases. The other Walmart stores in Pensacola would honor the ad. I feel this is false advertisement for the Brewton store and something should be done if they will not honor your ads just because they have no competition in Brewton. Thank You.

I made it to Walmart at 11:00 pm, Thanksgiving Day. I stood in Walmart for a 32-inch Emerson TV. I got a wrist band for the TV at about 2:00 am, but was unable to pay for it until 5:00 am. I went to the TV department and was told that was all I needed. I got in line and was there for about two hours, and then I was told there were no more TVs.

I went in last night to ask if they had the bikes that were 55 dollars that was in the paper and the girl there said that I would need to call in the morning. So, when I call this morning and the guy that knows more about the bikes had a bad attitude with me and said that it was a one day sale on Saturday but in the paper it does not say a one day sale. It says that it is from 11/28 to 12/4, so I went to Kmart for their sale because of the bad attitude that they had there.

I had an extremely embarrassing experience at Walmart Store 1261 in Fayetteville, NC on 10/11/10 at approximately 9:05 am. I came through register 21 and tried to purchase some Walmart brand Dayquil and a couple other items. When the cashier rang up the Dayquil, the register prompted her to, what she said, ask me for ID. What I saw on my screen was a question asking if I was over 18. I explained to the cashier (Cheryl) that I didn't have my ID on me. She took the Dayquil and put it beside her register saying that she couldn't sell it to me then.

I admit I was a little upset because I was thinking to myself that I'm almost 40 years old and she has to be able to tell that I'm over 18! Not to mention that there was a customer behind me and I was embarrassed. I asked Cheryl if I could see a manager and she responded in a Smart Alec tone, "I am a manager, ma'am," and had a very smug look on her face. I asked her for the number for the District Manager and she said, "1-800-Walmart." I told her I wanted the District Manager not the main office. She replied again, "1-800-Walmart, ma'am."

During my whole conversation with her, she wasn't really saying anything rude to me, but she had a very rude demeanor! When I stepped to the side a little to make the call, she carried on to the next customer. I could tell that she and the customer were talking about what just happened by Cheryl's body language and by hearing bits and pieces of their conversation. Cheryl kept kind of shrugging her shoulders and smiling at the customer and the cashier at register 20. At this point, I was even more embarrassed and felt like I was being joked about!

I called the 1-800-Walmart right away and explained what happened. They told me to wait at the register and that they were getting ready to call the store to see if they could get somebody above her. At about 9:10 am, I called back and told them nobody has come over yet. They wanted me to ask Cheryl if there was a manager in the store over her. She said yes and that she just asked them about having to see an ID and they agreed with her. I told her I wanted to see the manager. Soon as she was done with that customer, she got off the register. I assumed she was getting a manager, then she came back to her register area a few minutes later. She was basically removing things around her line that didn't belong and kept looking at me with a smirk on her face and smiling at the cashier on register 20.

At one point, she went to register 20 and was talking to her while she was dealing with a customer. That cashier and Cheryl just kept glancing over at me. At this point I was shocked that a manager was behaving in such a childish way! At this point it was about 9:20 and I called the number back again and told them that a manager still has not came to see me. The guy had said that they were still trying to get in touch with them. I told him that this was very poor customer service that was going on and he agreed. I asked him if he wanted me to still wait at the register and he said yes. I still kept seeing Cheryl walking around, but I didn't ask her about a manager again because I was letting 1-800-Walmart handle it.

At no point from the time I asked to see the manager until now did Cheryl ever approach me or say to me that someone would be right with me, which again I thought was poor customer service! At about 9:30, I saw a blond lady with a CSM Walmart badge come through the line walking like she was in a hurry, but she bypassed me without saying anything and proceeded to Customer Service. I then saw a black gentleman professionally dressed with a walkie, but no Walmart badge pick up a couple items along Cheryl's register and put them on her belt. He glanced at me, but didn't say anything at all to me. He then just started to walk to Customer Service and then came out and was basically walking around the front area of the store. The CSM came out, but went straight to the podium at register 20. At this point I'm on the phone with 1-800-Walmart, again stating that this is my 4th time calling and expressing my frustration and disappointment in how long this was taking to see a manager.

At this point I was furious with this Walmart's customer service! I proceeded to tell them that I wanted to put in another complaint as far as the customer service. I told her that I wanted to put in a complaint on the store itself because it was ridiculous that my first call was 25 minutes ago and I still have not been approached by a manager. Not to mention the fact that Cheryl didn't even came back and said anything to me like, "Ma'am someone will be right with you." The person I was talking to even agreed that this was ridiculous. They told me yet again to just wait at the register.

At about 9:42, I decided to call back again because I kept seeing the black guy and the Customer Service manager walking around and talking at the podium. The lady I was talking to this time told me that they had been on hold for 10 minutes with the store waiting on the manager to answer. I told her that the CSM was at the podium and said I would ask for the manager and let her know that 1-800-Walmart had been on hold waiting to talk to the manager. When I walked over, the CSM, a cashier, and the gentleman I mentioned earlier were talking. I said excuse me and that I needed to see the manager because 1-800-Walmart had been on hold waiting to talk to them.

The gentleman spoke up and said he was the manager and instead of a welcoming "Can I help you" look and tone, he had a smug look and tone about him as well. I'm a good people reader and I could feel right away that he already knew who I was and what this was about. I told the lady that the manager was standing right in front of me and would she like to talk to him. She was kind of stumbling over her words like she didn't know what to say, but ultimately said yes. I handed him my phone.

By hearing his end of the conversation, I could tell that he already knew about the situation. He didn't seemed surprised at all and kept saying to the lady the same thing Cheryl was saying about having to see an ID because I looked under 40. He told the 1-800-Walmart that he wasn't going to sell it to me without my ID and was talking about some training or something they just had about it. He handed me the phone and I told him to wait because I wanted to talk to him after I talked to her. He had a smug look on his face and said okay. The lady told me that he wasn't going to sell it to me and apologized. I then started talking to him explaining that I didn't have my ID, but I was clearly over 18. I explained that I didn't have my ID on me, but I had my school badge and could tell him my ID number and expiration.

He still refused saying that he had to see the ID and that if he were to sell it to me without seeing it, he would be fired. I explained that the sign in the store stated if you appear to be under 18, you would be asked to show ID and it is essentially a matter of someone's opinion of how old you look. I told him that he could sell it to me if he thought I looked old enough. But yet again, he was still refusing because he kept stating that it was the law. At this point, I'm beginning to believe that this whole fiasco was really a power struggle between him and Cheryl over me. I think more or less that she already informed him of what was going on and that he had her back on making sure it would not be sold to me without my ID. After our conversation ended, I asked him if I could go ahead and purchase my other items and he rang me up. I at the time told him I respected the policy based on if someone appears to be under 40, but I agree with it. At no point did he or Cheryl apologize for what happened or the lack of customer service.

When I got home, I called 1-800-Walmart again and told them that I wanted to be contacted by the District Manager or Regional Manager about all of this. They put in my request and said I should hear something from that person in a day or two. On Tuesday, I was then contacted by Joyce ** from the Market Office and Shift Manager, Paul, but was unable to return their phone calls that day. I ended up going into the store (No. 1261) the next morning (which would be Wednesday) to discuss what happened with Paul. I asked him if we could speak somewhere privately and he said yes. He then called and asked Kim to sit in on our meeting. They both were basically backing up Cheryl and the manager's (I never did find out what his name was) decision to not sell me the Dayquil without ID even though I said they could clearly see I was over 18.

I also told Paul that I offered to show the manager my school badge and tell him my DL number and he told me that he couldn't accept that. Between Paul and Kim, they both were saying the same thing about it being the policy to check for ID if someone appeared to look under 40 for purchasing the Dayquil. I pointed out to them that my screen at the register just asked if the person is over 18, which I clearly was. And that even if it was, if I appeared to be under 40 and not just over 18, that would be a matter of opinion which means the manager could've sold it to me. I told them that I felt like it was a power struggle that was between him and Cheryl with me. That basically I felt like he wouldn't do it because he wanted to back up Cheryl.

I also told them that I came in that morning and purchased the Dayquil without ID. Paul started to get a little heated and said that they needed to go back and look at that tape then because that cashier didn't follow policy. I told him if he was going to do that, then he needed to look at a lot of tape because there are a lot of cashiers not asking for grown folks' IDs. I told him she did the right thing because it only asks if I look over 18. At no point did either of them apologize for the poor customer service as far as how long it took for me to see a manager or for the smug way that Cheryl was treating me.

After I left and returned home, I called Joyce **. I gave her every detail (just like I did Paul and Kim) that I've given in this letter so far. I told her everything that was said in the meeting. Joyce wasn't sure if the warning that the cashier sees prompts them to put in an ID number, which would require that they check everyone for ID or if it could be bypassed. I told her my screen just asked if I was over 18 which was clear to see and that it could be bypassed because cashiers do it all the time. When she called me back a little later she said that I was right and it should've been bypassed when Cheryl clearly saw I was over 18. Joyce said that she would send me out a $25 gift card and asked for my address. After I gave it to her, she said she would call the store and let them know the policy.

This conversation with her was very quick and I didn't really get to respond too much to what she was saying. Though Joyce was not trying to defend Cheryl or the manager, she was the nicest most willing to try to find out exactly what the procedure was. But she too was basically disregarding the ridiculous manner in which I was treated and the poor customer service response time. After talking to her, I called 1-800-Walmart and told them who I've spoken to thus far and that I still was requesting to here from a District or Regional Manager. They said that it might take a couple of days and I told them my 1st call was on Monday and it has been a couple of days. They then told me to wait a few more days, which minus the weekend, would've been Monday (18th).

As of today (11/30/10), I still haven't heard from one! I even had a lawyer send them a letter stating how I was treated and that I was not satisfied with the outcome. They were told to contact me within 10 days to come to a solution. Still no response! They ignored the letter! The lawyer said that I really couldn't sue or anything because they didn't break the law. I feel like they had to have violated my rights in some way. Guess I need to do some research! The way I was treated even after the fact was wrong! Walmart should not be able to get away with this.

My name is Michelle. I visited your location on Airport Rd. and Queen St. in Brampton (store code 3135), around 8:55pm on Saturday, November 27. I went to the pharmacy department not for meds but for something on the shelf. What happened next floored me.

While I was looking at the item I needed to get, the young lady who works in that department (Indian girl with long black hair) came literally in front of me and closed the shelf door (those white doors along the aisles). So I thought she did not notice me so I moved to the other shelf only to have her do it again. She did not ask me if I needed something or even to say, she had to close the shelf just no word. She just slammed the shelf and locked it. I was so shocked I could not find words to tell her how rude she was. I am so upset,

On November 16, 2010, I placed an order on Walmart.com for a 5 shelf bookshelf and asked for delivery for site-to-store. In the e-mail that was sent to me after I had placed my order it stated (quoted below):

You can also keep track of this order's status by visiting My Account. Free Shipping: Site to Store Items

Site to Store: 1. Look for a shipping confirmation email, usually 1-2 business days after your order is confirmed.2. Once your order has shipped, wait for a Ready for Pickup email and/or text message. It will arrive in: 7-10 business days for Site to Store 3. Print the email or save the text message. Only one copy per order is needed .4. Go to the Walmart.com Services/Site to Store pickup area in your Walmart store. Bring your email or text message plus a photo ID. (Pickup hours are 10 a.m. to 10 p.m. daily). If your order contains jewelry, please pickup your entire order at the Jewelry counter. Please note: If there are no Walmart associates in the pickup area, use the touch screen located near the register to call for assistance .Important: Your items will be held at the store for 21 days. After 21 days, they will be returned to the distributor."

I have contacted Walmart.com on 3 occasions now asking where my order is. On November 22, 2010 I contacted Walmart.com about my order still being "processed".

It is now November 29, 2010 and there is no sign of my order. I logged into my Walmart.com account to find out that now my order won't be available until December 7, 2010. I am starting to become very upset about this. I ordered this product so I can continue with renovating/updating my living room and home. I now cannot do this until I get this item.

On 11/26/2010, Black Friday I ordered 2 laptop computers from Walmart.com. Later that morning after additional research, I realized these items were not laptops, but netbooks. This was not what I wanted. So 5 hours after placing my order, I cancelled the process using the directions on the website where the initial order was placed. I did not receive a response to notify me that the order had in fact been cancelled. On 7/27/2010, 24 hours after the order had been placed and cancelled, I sent an email to Walmart.com customer service stating the reason why I had cancelled my previous order, using the order number as a reference. I did however receive an email confirmation that the email had been received.

On 7/28/2010, I received an email that my order had been shipped and my bank account deducted in the amount of $520.00. After receiving the email confirmation on 7/27, I went Christmas shopping and made several large purchases. This deduction had caused me several hundred dollars in bounced check and overdrawn account fees. Wal-Mart ignored my cancellation request and sent the item and billed me for items I cancelled in the appropriate time stated in their own policies! Customer service (Bethany) basically told me too bad, it was sent, accept the items, and take them back to your store for a full refund. But who is paying for my bounced check and overdrawn account fees? No answer! I feel Wal-Mart should be held responsible for all fees acquired from their refusal to acknowledge a cancellation!

Somewhere around mid October, I purchased a Revlon Perfect Heat Ceramic Plus 1" Barrel Ceramic Plus Styling Iron to replace the one that finally gave out after years of use. I chose the Model RV051C because it was the closet replacement I could get to the Revlon iron that had finally quit working after years of use. Within about four weeks, the plastic barrel handle had become loose and the actual ceramic barrel had become very loose. I sent Revlon an email explaining the problem and to request assistance to get it replaced. I did not hear from Revlon.

I then went to Walmart to copy all of the product information from an identical package regarding contact information for the product. I had discarded the box of the product along with the Walmart receipt right after purchase without even thinking I may need to return it. Upon reading the info on the back of the package, I learned that Model RV051C was made in China and distributed by Helen of Troy L.P. ElPaso, texas 79912 and the web www.***.com.

I came home and found the product complaint section on the web page. I let them know the product problem and that I had emailed Revlon with no reply. I asked about replacement policy. They responded that replacement was no problem; complete the attached form and return the styling iron to them and they would send a replacement.

Problem is I bought the styling iron because my old one died. I have a professional job and there is no way I can go to work without preparing my hair! Not for one day, let alone a week or two it would take to get the replacement. I decided tack to take it back to Walmart with no package and no receipt and tell them of my dilemma. I walked into the store around 6:30 am on a weekend and went to the customer service desk. No one was working the desk but within 20 or 30 seconds an employee told me he would call someone to help.

The employee, I believe the store manager, came to assist me. I gave him a quick rundown and that I didn't have the package or receipt but I could not wait for a week or two to get a new one from Helen of Troy. He told me to go find the same product and bring it back to him. I did and he exchanged it then and there with no questions asked. I brought the exact replacement home and used it four times, the same exact problem occurred again. Once again, I had not kept the package or reciept. I took the iron back to Walmart again and again they replaced it, no questions or problems at all. (I have used the new one twice, so far so good; and I kept the box and receipt this time.)

My complaint is the whole Walmart stores and the way that they mislead people. For instance, Walmart put laptop computers on sale, HP laptops 15.6 srceen for $298. Sale was to start at 5am until 11am. But when we got there, we were notified that Walmart had given them all away by bracelets hand outs the night before the sale. Several people were upset including ourselves.

Why run ads if you are going to play games with the consumer and change the rules without notifying them. Do you think this is the proper way to run a business? I should hope not. I feel like I should be entitled to a computer should I want one now at that price of $298. Well, that's all I got to say about that situation.

My story is similar to others. My family and I arrived at 4:00 for the advertised sale beginning at 5:00. When we arrived, we were told over and over again that tickets to the items, computers and TV had all been given out the night before and were no longer available. They were making the individuals wait until the 5:00 time to make their purchases but had given tickets to those lucky enough to somehow know to be there the day before. This has left a very bad experience with Walmart and will play into how much I shop with them this holiday season.

I'm sick of going to Walmart and not being able to get the sale items. The TVs they have on sale are either sold out and when you try to get them online they're sold out. They don't need to advertise something they don't have. to me, that's false advertisement. The ad just came out and they're out already. It started 11-28-2010 and runs till 11-3-2010 for cyber and 11-4-2010 for in-store. I want to be able to get a chance to get the sale especially on the TVs. I stayed up all day for Black Friday to find out when I got there at 12:15 am, that they were already sold out of the $198 TVs by 11:30 that evening. Now this, come on. Have them in stock already. They have a monopoly on electronics; they should have enough in stock. It's plain and simple. I want what is on sale.

On the Thursday before black Friday, I was in Walmart around 6 pm in the evening doing some shopping, and knowing that later that night my wife and I were going to be back at the store for Black Friday, I decided to stop and ask a manager exactly what time the laptops were going to be sold and in what location in the store. He told me that I just needed to be in line for them by 5 in the morning and what locations in the store. Later that night when my wife went back at 11:30, she found out that they passed out tickets for the laptops at 11:00. Nowhere in their advertisements was there any mention of tickets being handed out. I was lied to by the manager Brad **.

I arrived at Walmart in Pearl, MS at 11:00 pm for the 12:01 am sale. I was trying to purchase the Barbie Jeep for $88.00. I was not aware that we could arrive around 9:00 pm to claim wanted items. By 11:25 pm, I found out they had ran out of the Barbie Jeeps. Confused and disappointed, I left to go to another Walmart, still arriving before the sale time only to find out that all the stores were doing the same thing. Not only that they were to have a 6:00 am sale for Saturday morning on the Xbox Kinect, so since I had such a bad experience the day before, I decided to call and speak to a Walmart manager to see how they planned on handling the Saturday morning sale. His response was, "They had given out wrist bands the night before for the 6:00 am sale on electronics and that the sale was basically over."

I went to Walmart at 5:45am to purchase a TV from their ad, which said the store would open at 6:00 am. The manager came out and said that he was unaware about the Walmart ad and the store then would open at 6:30 am. He came out at 6:40 and pass out 7-8 vouchers. I wasn't one of the fortunate ones to get a voucher and now was even late to go to Fenton which also was having a TV sale.

Due to the incompetence of this store, I was unable to purchase a TV on sale. Now, I known why our american jobs are going overseas to China. If this event happen in China, the manager would had been shot.

I was at Wal-Mart for Black Friday shopping spree. The ad read the sales will start at 5:00 am. I got there at 3:30 am and was told they handed out tickets for the sale items and all the 32" Emerson televisions were accounted for, no more tickets. I really didn't have a problem with that, but what upset me is that there was a limited supply of these special buys and the people who did receive the tickets got multiple tickets. One person had six televisions on their flat bed cart. Others had two to three televisions in their carts. Same thing with the E-machine laptops. That being said, I would think with limited supply that Wal-Mart would have put a limit of one per customer on these special buys. The way it was done wasn't right to the Wal-Mart customers.

I went to the store to get an HP computer that was to go on sale at 5 am. It was 5:30 am. I was told that they didn't have them there after standing in line. I was sent to site, to store site, and was told that the tickets were given out at midnight and they didn't have any more. I went to customer service to complain. I was told to get in the line where the computers were. I got in line there and when I got to the head of the line, I was told no ticket, no computer. Since these were supposed to go on sale at 5 am, I feel that this was false advertisement, and unfair to the people that followed the rules that they sent out.

I went to Walmart in Helena, Montana to get laptops for my children for Christmas. The ad states that the sale starts at 5 am and no rain checks will be given. All items were limited to quantity on hand. A few days before, I talked to an employee and he gave me a list of how many and what they had. On the list, it said that they had 33 eMachine computers for sale. I got there around 3:00 because I wanted to get all of my 6 kids laptops for Christmas. When I got to the location, I was told that they were all sold out. I figured I went there early thinking I will have to stand in line for a few hours for them. I asked where the line is for the computers and they told me that they were all sold out. On the ad it says that the sale started at 5 am. The laptops were sold out before the sale and tickets were handed out before the sale. If I would have known that, then I would have gotten there earlier and got a "ticket" so my kids could have gotten their laptops for Christmas.

I know that a lot of people aren't happy with them right now. In my opinion, employees of Walmart had the first pick or were able to get their friends the first picks and left customers that were there empty handed. It would have been different if there was a line when I got there waiting for the items because it was first come first serve and they would have deserved the items if they were there that early waiting. I would have been fine with that, but to have everything pre-sold with no one waiting at a line for the items, that is ridiculous!

It is bad that you are no longer in tune with the people that made you the giant that you are. It is really sad that I am now not wanting to buy at your stores any more. In fact I am going to transfer my prescriptions to another store because the Wal-Mart stores no longer meet my needs. I read the statement at the bottom and I will say this: they can contact me if they want but my answer will be the same. Walmart does not care about the consumer any more; its actions prove it to me. I know one person does not make a difference. I will be telling my friends. This is not good for sales.

We arrived at Walmart at 6:00 pm to get in line for all of the supposedly great sales. We were number eight to go through the door. Doors opened at 12:00 AM and we went to the perspective station where we wanted to buy their merchandise. We were asked how many and was given a slip of paper with the quantity of merchandise we wanted. We were told to stand in that line for another two hours so that we could get a wristband for the merchandise.

My husband and I were number one in the $198 Laptop group. We asked for three laptops (we were allowed to buy up to six). At that time, my husband asked how many laptops were available for sale and he was told ninety-seven. After people were in line, the employee gave a spiel about what was to transpire. We were told that we had to stay in line the whole two hours or we forfeit our merchandise. We were guaranteed that if we came back between 5-6 am, that we would receive our merchandise but if you did not show up by 6:00, merchandise would also be forfeited.

After we received our wristband at 2:00 pm, we were free to roam the store or leave and come back to get our merchandise. We did some shopping at Walmart and at approximately 5:15 am, we decided to go and pick up our $198 laptops. When we got to the area and showed our wristband, we were told that they were all gone.

Needless to say, I was very upset and asked an assistant manager what was going on. We were told that we were guaranteed a laptop when we're in line. He informs me that they had made a mistake in the calculations of the laptops and there were actually only thirty-four available and now they are all gone. I asked him how they could have grossly miscalculated. He curtly told me that he was sorry and that they had another computer that was $298 if I wanted to purchase that one. I firmly told him no and that I wanted the one that I was guaranteed.

All the time that I was speaking to the assistant manager, he never looked me in the eye or even at me, but up at the ceiling or had his head turned away from me. As I continued to question him, he avoided my questions completely. Finally, I was so infuriated that I asked for his name. He informed me that the manager was upfront.

I walked up front and found the manager and explained the situation. He gave me the same lame excuse as the assistant manager and curtly told me that I could buy the other computer for $298. I told him the same thing that I told the assistant manager, that I wanted the one that I was supposedly guaranteed for $198. I informed him that I was not the only one that had not gotten their laptop and didn't he think that was a little frustrating to people who had sat outside their store for up to eleven and twelve hours in the freezing cold and you basically can only say too bad, we made a mistake and take the other computer or leave it.

At this point, I was getting very infuriated with his non-caring demeanor and told him that I thought Walmart should compensate the people for the merchandise they did not receive by giving them the $298 computer in lieu of the $198 laptop. He just grinned and said that he cannot do that; it is not up to me. As I continue to tell him how I felt, he asked me to step aside and lower my voice so that others would not hear me. I told him I didn't care if other people heard me. I asked to speak with his manager and he then pulled out his business card and told me to call him on Monday and he would take care of the issue.

I then told him that I had wristbands for three laptops and he said, oh, well I can only give you one. I asked why and he said, because I'm already doing you a favor by giving you the upgraded one. I said favor, are you kidding me, I came here with the intention of buying three and I will not settle for anything less. He asked me to lower my voice again, and said to call me on Monday, and please do not tell anyone else about what I'm going to do for you. Then he walked away.

I was standing in line to pay for the DS I had purchased and I noticed a few of the folks that were in line with yes for the laptops. I asked them if they had gotten their laptops and they said no. I pointed the manager out to them and told them to go and speak with him. One person came back to me and said that the manager was willing to drop the price of the $298 laptop (the one he wanted to sell name) by 20% if they would take that with no questions asked. A lot of people followed suit with his deal, but I still think it is the principal of the issue. If you promise the customers merchandise you need to deliver; not only were the folks that had wristbands for laptops not getting the laptops but people that had wristbands for the 50" Plasma TV went home empty-handed as well because they said they ran out.

I truly believe this was a scam on Walmart's part to get people in the door and then claim they either miscalculated or didn't get the shipment and in actuality really wanted you to upgrade to the higher priced items, as the folks that bought the higher priced laptops when they did not receive the $198 laptops. I will not fall for this deal and will fight to get those three laptops that I feel are owed to me from Walmart.

I have already made calls to the corporate office and was given the runaround from them as well. The corporate office informed me that there will have to be a review of the case and they will let me know of the outcome. The slogan We Value Our Customers means nothing to me. Their slogan should be, There is No Value in Walmart.

It was false advertisement and hostile environment for consumer. They lack ethical and professional policies of a corporation.

On 11/26/10 at 12:30am, I placed an Emerson 32"LCD TV in my shopping cart to purchase from walmart.com (5am-11am). I set my alarm for 4:55am got online to see that the item was removed and was out of stock and the sale had not started till 5am. Then when sale was over at 11am later that morning, the item was in my shopping cart and still item was saying out of stock in the electronic section. I contacted online customer service at ** and I was told that I am not the only one that was complaining and there was no adjustment in price and did I wanted to purchase the item at regular price. I said no and requested a supervisor and I was told that there was a high volume of call and none was available.

We received Walmart's advertised ad for "Black Friday" on November 25, 2010. It stated that a sale was to start at 12:01am on November 26, 2010 and another sale to start at 5:00am on November 26, 2010. We arrived at the store, which is open 24 hours, at 2:30am to get in line for an advertised product. When we spoke to the sales associate regarding the product, we were told that they gave out bracelets for the advertised item at 2:00am and told those people to come back to pick up the product at 5:00am.

I then spoke to a manager, who stated that the store was opened 24 hours and the sale started at midnight. When I produced the ad that stated the sale started at 5am, she told me, "That's just the way we do things. " I asked them to inform me where it was stated that we were to be there at 2:00am to get the bracelet. She again stated that it wasn't advertised, it's just the way Walmart does it, and people knew that from last year.

To my knowledge, Walmart did not give out tickets for hot items last year. It seems that the only people that were in the know about this bracelet scam were some of the Walmart employees, who were then in a position to inform their own family and friends of the procedure. While I understand the desire not to have a mad rush or super long lines blocking store aisles, it is blatant false advertisement to give a ticket to someone 3 hours before the start of the advertised sale. Walmart has just sold the advertised product 3 hours before the sale has even started. Now these people are free to go to Target, K-Mart or any other store to get their advertised specials and just show up to pick up their items from Walmart.

I then asked, "What happens if these people that have bracelets aren't here at 5am?" I was told that they have until 6am or 7am to pick up their merchandise. Well, Target opened their doors at 4am. So, had I been informed of Walmart's policy of selling the items at 2am for pick up at 7am, I, too, could have had the best of both stores, right? I have been to many "Black Friday" sales over the years and never experienced anything like this. I have waited in a line for more than 3 hours and been handed a bracelet just before the doors were opened. This made perfect sense because the ticket to buy the item was not handed out until the start of the advertised sale.

I had to sit in that line for 3 hours to receive the bracelet. I didn't have the option to go home and sleep or go to another store and get their super Black Friday deals while my other items waited for me to come pick them up. Is this really the way Walmart does things, as I was informed by management? Where was it was printed that customers were to pick up their purchase tickets at 2am for the 5am sale? Or am I correct in my assessment of false advertisement?

I am wanting to get some RWS 9mm ammo that they carried but was unable to get it because they stopped carrying it. I would like to know if and how I could order ammo or if they could restock it. I was pissed that they didn't have it and if I find it somewhere else, I will get it from them.

Black Friday complaint. I arrived at Wally world at 4:30 am on Black Friday to purchase an 8 gig 4th generation as advertised. They handed out slips of paper to the first 75 customers which was fine. I was told where to stand in line as the sale started at 5:00 am. At 5:15, we were all 75 of us in line still waiting and the line had not moved an inch. Someone came out to say the store computers were down in the whole store but would be fixed shortly. At 5:55am, they came out nicely apologized and said it wouldn't be much longer. I ask that since I had a slip meaning I am promised an iTouch, can I leave the line to get other items on sale or even leave and come back so I could shop other sales, can I return later and purchase it like all other stores in the city.

They said, "No, if you leave the line you lose your right to the iTouch and they'll sell it to someone else that didn't have a ticket." In other words, I said this piece of paper is useless right. Some could push their way into line and get an iTouch without it and she said yes.

What kind of policy is this? I have shopped black Friday sales for 15 years and have always arrived early. Every store I've ever shopped that offered a voucher paper for what I wanted and allowed me to return later. At 6:08 am my wife was extremely upset as she was missing all others sales and I had to leave without my promised iTouch. Upon returning later, I was told they were all out and the voucher was useless. The computer breakdown was their fault but they refused to even offer me an iTouch at a later date at the sale price. Please tell me if my thinking that this is unfair and they should honor the voucher is in the right or not.

On Friday, November 26, 2010, Walmart had an advertisement stating that all electronic items would be on sale from 5:00am til 11:00am, even though the store would be open from 12:00am for all other items on sale in the store except the electronic items. I and my friend Alice ** arrive at the store at 4:00AM waiting until 5:00am to purchase 2 of the 32-inch Emerson TV for 198.00dollars, only to find out that these TVs were being held for people whom Walmart had passed out arm bracelets to at 2:00am earlier that morning.

If you weren't wearing an orange arm band at 5:00am then you were not able to purchase this TV. My friend and I stayed in the store in line until 6:00 waiting for that particular TV, because we were told by Walmart personnel that if the people with the bands did not show up by 6:00 to claim their TVs, then they would be sold to others. Well, they had 9 TVs left at 5:50am and about 50 people standing in line. So, they sold the 9 TVs to the first 9 people left in line after all the people with armbands received their TVs. I thought that was so unfair. The TV commercials and the Walmart Black Friday ad itself stated that the electronics would not be sold until 5:00am. I feel that Walmart lied to it's customers and used unfair practices.

We went to the Wal-mart in granite falls, NC to get an iPod touch. The Wal-mart advertised that the iPods would go on sell at 5:00 am Friday morning November 26, 2010. We got there at 4:30 am and saw people walking out with a TV and the electronics went on sell at 5:00 am and didn't go on sell at 4:30 am. We walked to the back to get a ticket and women said "they only got 16 iPods in and the person behind her was the last one" and it was only about 10 minute until 5.

And one of the workers asked "what are y'all waiting for" we said "an iPod touch and she said they ran out they handed out tickets at 2:00 am this morning." So that was pretty dirty they did that if they were going to give tickets out at 2:00 am then they should have advertised it that way not advertise it at as at 5:00 they go on sale. We also talked to an employee later on that morning and she got up at 4:00 am to get a trampoline and they did the same thing to her. But they got 30 trampolines in. And she had to work at 7:00 am now how sorry is that.

False advertisement for the 198.00 Emerson TV. Not available at store or online from 0459 forward. Was online at Walmart at 0455 to purchase (2) of these, the online inventory said unavailable contacted local store(s) 0 inventory avail. for this item false draw from Walmart. Is this the way for the largest store to do business?

Black Friday I went to Wal-Mart at 4 am to purchase 2 TV's that would be on sale starting at 5AM. I was told by a staff member guarding the TV's that "you had to have a ticket to get one of these TV's and they were out of tickets, we started handing them out last night at 10:30". I checked the local ad for this disclosure and it was not disclosed in the ad. This is deceptive advertisement practice.

It is 3:30am as I write this and it is Black Friday. I went to Wal-Mart tonight at 12am for a Laptop computer on sale. The electronics dept. was not to be on sale until 5am. I was not informed in any way that there were maps to direct you to where they would be putting out the laptops. One employ told another person that they would not be put out until 3am and could be purchased at 5am. When it was 2:58am I learned the laptops would be out in isle C in the grocery isle at front of store. I immediately went there and guess what? The employees had already given out tickets for all the laptops they had. I find this kind of business false advertising. I am appealed at their dishonesty and I really hope Wal-Mart has to fess up to their bad business practices.

My wife and I came to Wal-Mart to get two laptops for family unable to stay all night. We arrived early and were in line waiting. Now my wife left the line at 12 with a bathroom pass to use the restroom and grabbed a wii for us. She was held up having to pay for the item. When she came back, it was 5 minutes over their 15-minute bathroom break. Now she was unable to buy my grandmother's laptop.

The lady Donna was very rude to her about coming back late which really upset me. Now the worst part about this is we have been waiting for a very long time. And now we are roped into an isle like cattle having to wait until 2 o'clock for a bracelet before we can go shop. This is fine for those who only came for that item. But for those looking to also get items that went on sale at 12, this is very unfair since people have waited in line and are now trapped until 2:00. I tried to reason with store manager Dewayne about this, since I saw many other people take bathroom passes to go get items. I can understand the policy is to keep people who did not wait from cutting into the lines. But as a manager, he should be somewhat flexible and reasonable with his customers.

Quickly asking the people in front of us would have verified we waited. Dewayne though was more worried about the policy and not at all concerned about understanding that this situation that Wal-Mart setup is unfair to others. My complaint is not really the policy, but the attitude Donna used on my wife and the manager's poor decision making skills. Managers should consider their customers and look to resolve issues politely and in a manner that shows that they care. Dewayne shoved the policy in my face. And he did not consider the way my wife was treated or the way that others, who were in line missing sale items, felt.

Wal-Mart advertised a sale that was to start at 12:01 am. At 11:40 pm, the sale items I was going to purchase were gone! How can the sale items be gone before the sale even begins? It sounds like family members made out to me.

I purchased a NET10 prepaid mobile on 7th of November from Walmart located at 100, Thruway Plaza dr, Buffalo, NY, 14225. Specifically, it was a Net10 prepaid Mobile 061696001938 that cost $14.98, 18 MO RPL PLN 068113146438 priced at $4.00, and Recharge coupon 061696001575 that cost $50. My problem is that the item has a return policy of 15 days. Technically, I would have been able to return until the 22nd.

However, my prepaid mobile stopped working exactly on 15th day around 20:30 hrs and on that day, it was too late by that time to go to store and do the return. So I went today to the same store and requested for either a replacement or a return. They flatly refused to take it and instead, I was suggested to go to either the manufacturer of LG model 320P for any further assistance.

Also, they didn't even consider my 18-month mobile replacement plan. I was told that the plan I availed will make me eligible to get replacement of my mobile anytime during 18 months if any thing happens to it. But no one did give any heed to it. In fact, I was made to go from pillar to post and had to explain many times about my problem.

My point is that a customer purchased prepaid for temporary connection and I am here only till 17th Dec. In between, what should I do? Lose my connectivity in running from pillar to post? Walmart should be in a position to help me out with positive solution. This makes me run to different departments or agency for return or replacement, and I feel cheated.

I am now putting across my grievance by way of this forum and I hope to get justice and that Walmart, Net-10 and LG are altogether taught a good lesson on customer service. In case I am not reachable in US numbers, I would have been back to India by 17th Dec and would be reachable on my India numbers +************ in addition to the email address, **@gmail.com. In fact, I submitted an online complaint with Walmart, Net10 and LG, but it seems they have their weird customer service process that enables them to waste time and fool around customers like us.

I also called up Net10 customer service and after taking more than an hour and ragging me mentally during that period, they offered me a replacement and that the replacement would be couriered to me and that courier might reach to me in 7-8 days. I feel it is absolutely callous and defeats purpose of having a prepaid connection. I need your help ASAP.

I went to Walmart to purchase pillar candles. I found white candles of two styles on the shelf (about 10 of each style) for $2.88. When I got home (about 15 miles away), I realized I paid $4.97 for each candle. I had purchased 3. When I called to complain, I was told by John ** that I could come back to the store and get 10 times the amount of the overcharged amount. He would notify the customer service. I drove the 15 miles back to the store, only to find that the person I talked to, John **, had gone home and had not notified customer service that I would be there.

I was told that the candles were $4.97 and a customer must have placed them in the wrong spot. I explained that there were several of them over the price of $2.88 when I was there. After being treated poorly and arguing with me for 15 minutes, they finally agreed just to sell them to me for $2.88. This has happened many times to me before. Often prices are higher than what is shown on the shelf. I feel that my time and gas was wasted for their mistake. This should not happen.

I don't understand why one Wal-Mart can be so badly managed and get by, while another just across town is well ran. This Wal-Mart continually allows shelves to run out of stock, and if the items are really needed, you can check the Wal-Mart across town, and find plenty. I have nearly been ran over by employees pushing big buggies out of the stock room, without looking. Employees in general are unsightly and nasty people, or at least a majority of them are that way. The parking lot is filthy.

I just thought the cashier was rude and very rush. I know that most cashiers don't count your change back these days, but she didn't even tell me what my change was. She just handed me my receipt and change and said have a nice day.

The Hermitage, PA. Walmart is the hardest place to get help in. The hardware department never has anyone in there working. If you only knew of the people walking away and saying they will go to Lowe's. Every time I visit there, no one is there to help. I ordered border from there 2 weeks ago and when I asked if it came in, there are no responses. I had to speak to someone from sporting that was too lazy to walk that far to look if it was in. What a shame. Like we say everyday is payday and you don't have to work.

The last three times I have gone to the Wal-Mart in American Fork, Utah, they have rung up my purchases wrong. The purchases have been sent through without my signing the approved amount, or pressing the Yes button to approve that amount. The first time I had to take a huge cart of groceries and have them re-ring up again at customer service. The second time, the cashier told me there was nothing she could do about it. Then she accidentally knocked over an item to be purchased and it sliced open my finger. When I showed her, she just looked at me and the blood, but didn't even offer a band-aid.

Then, the last time, after standing in line for 30 minutes the cashier rang up everything and for got my coupons, so I didn't approve it, and he still sent it through. I told him I didn't have time to go to customer service and stand in line to get it fixed. So I left. Then I realized that they probably still charged my Visa. So I called the store and they said that they had charged my Visa, and I had to come back to the store to do anything about it. I don't live next to Wal-mart, and there was a blizzard outside. I couldn't go, and I would never recommend that Wal-mart to anyone! I am hoping my bank can get my money back since I never approved of the transaction in the first place.

I was supposed to get cash back with my debit card, and I forgot it. I went back and someone already got it. I asked Wal-Mart to look on the camera, but they would not say to call the next day. I want my money.

I bought 10 pieces of red set and my lid doesn't fit tight on my stock pot. So I don't know if the lid is defective or if the pot is. How do I get them replaced?

I visited Walmart on November 16/10 at about 12:00 pm and went to the Christmas decorations department looking for mini lights with white wires. I asked the lady working there if they had any and she kept on what she was doing and very rudely said everything is on the shelves. I said, "If you are too busy to help me, I will go elsewhere." I left the store and went to Canadian Tire and the lady, also working, stopped what she was doing and helped me find what I wanted. She even worked out for me how many I would need. If this is the way Walmart employees treat seniors, then I suggest you will be losing a lot of sales. Customer service goes a long way.

For the last several months, I have been noticing how empty the shelves in the Walmart Store in Beeville, Texas have been. This store is so empty of merchandise that it makes me wonder if it is going to be closed down. Today, I went to purchase some every day medical supplies and the only choice I had was the name brand products, and there was only 2 of each on the shelf. Not one single generic brand was available, the shelf was empty.

I contacted the sales associate who was working a few aisle over and asked about the empty shelves and her response was to shrug her shoulders. Not even one word did she say. I then proceeded to the grocery section to purchase a package of sugar free cookies and found 1, yes 1 package. The sales associates do not seem to care and in the past when I have phoned the store to speak with the store manager, my calls have been refused. Beeville, Texas is a small town and Walmart is all the shopping there is, except for HEB, I guess I will start paying the higher prices at HEB to get what I want and some assistance from the staff. I guess you should just close this store all together.

Every time, in the self service isle, I go to this store and have a price comparison. This woman's job is supposedly to assist customers who have problems. I think she doesn't like her job, or is too lazy to do it. Not only does she refuse to help me until I get a manager, she is rude insolent and abusive.

My Daughter has already filed a complaint, however I felt the need to do also. I have been shopping at Walmart for about 20 years or longer. People would say things to me all the time and ask me why I still shop here. I never had a really bad experience. I have noticed over the last 8 years changes in customer service. I have never sent a complaint about a company before and it is unfortunate that I do so now.

The last two weeks trying to register for my daughters (Amanda **) up coming baby shower has been some of the worst customer service I have seen at any store. It saddens me to see that a company get so large that all that they are worried about is the bottom line, money and no longer cares about their customers.

I am an EDI analyst for WPS and we set very high standards for or customer service. We encourage our customer to let us know when we have a bad experience and we rectify it right away. No questions and everyone is on the same page. It also makes me sad to say that I will not be shopping at Walmart anymore. We had a fantastic customer service experience at Target, Shopko, and Kohl's. I prefer to go to stores were they appreciate me as a customer. They don't talk to me like I am nothing and they don't talk to me in a condescending way. So it is with a heavy heart that I must take my business else where. I do not need anything. Not a phone call or any other such nonsense. I do hope that you step back and take a look on what is really important here and hopefully your business will not let this happen again.

We are sorry for not disclosing our identity. This complaint is about the unethical behavior by the night shift manager. Any complaints by employees of night shift to any higher authorities have resulted in fake acquisition and termination of employees. People who work during night shift at this location are being harassed by the manager named, Michael **. Mr. Micheal ** has a habit of using bad language and the power of his position by mentally torturing and by giving his employees extra work than what they are supposed to do.

No benefit of gloves or any jackets are provided to employees as they have to buy their own stuff or if they get any cuts, the management is not worried about it. Even employees do not get glasses to drink water, they have to carry their own spoons and glasses. Mr. Michael **, complaints have been filled several times but due to his high level contacts in management, people who are complaining are getting fired. This is the reason why we are scared to reveal our identities and why we are following this torture not only by Mr. **, but of higher authorities in Walmart, Sterling, VA location. We hope that we will get some sort of justice from your side.

I went to Wal-Mart to pick up some packing/storage tape there wasn't any on the shelf at 8:20am. (No stocking?) After 30 minutes, an electronic sales person scanned the code and yes there were some in the back. (Didn't go, look!) Then the Zone Manager Alex came by. (He was rude to the electronics person who was most helpful?) He didn't even acknowledge me.

Wow! And leaves. Then the person-in-charge of the area was there. She went to look and found nothing. I now 45 minutes into this stupid exercise of futility. I go the Customer Service area and ask to speak with the Manager.

Another person comes by and asks if they could help. (They weren't the manager) 5 minutes later, the manager shows. She takes me through the whole thing. She goes to find the tape with the same result. Nothing! Then she gives me a dollar off 2 other rolls of tape. (Big deal!) The result is that I'm still not happy and wasted over an hour because of poor Customer Service at Wal-Mart!

I already made a long post explaining what happened since 2001 to now Nov, 2010. But it left out a lot of typo mistakes I want to fix so that the post I left before doesn't confuse people. I'll try to write it way shorter and to the point. To sum it up I'm disabled and shop a lot at Walmart here in Polson for Game consoles and games; it's a hobby, I love to do gaming that is. Well Electronics have issues and gaming consoles seem to have a lot in Polson's Walmart. So over the years, I've bought and exchanged or returned a fair amount in the last 5 years since Xbox 360 and PS3 launched.

Over that process of time, I have been hugely judged and mistreated by the Polson Mt Walmart. Dave ***, the manager has had many different workers and assistant managers come and go over the years and many of them were rude and treated me different than the policy. I always have my receipts for returns and after a while, I was being told they won't return anything I brought in anymore even with receipt. There were times I told them I will call the cops up there to get it on file how they treat me going against policy making their own made up policy on just me. I've had people I was behind in the line that returned Games or music CDs opened and they didn't have their receipt and Dave allowed them cash back.

I get up there with my 300 dollar defective unit within its 90 day return policy with my receipt and he says, nope, he will not let me return it because I've returned too much? For one, let me point this out. Nowhere on the policy does it state the limited amount of times we can return items with receipt. Without a receipt its 3 times a year with your driver's license copied. But I don't return without my receipt. Dave ***, the Polson Mt Walmart manager, has always made a scene telling me out loud around other customers that he knows I have issues and he will not return my items anymore and I'll have to go to another Walmart to return.

Those Walmarts are 60 or more miles away. So to avoid judgmental Dave, my wife and I, 90% of the time now return at Missoula Walmart and never had issues. We have told them how Dave treats us and they said he can't do that but they do get a lot of complaints about Dave and how he runs the store on his own policy person-to-person and all they said to do is report it to District manager Craig from Helena MT. Well we did. Guess what Dave tries to lie and cover it up saying I never have receipts.

She has witnessed it first hand herself. I mean I've ran into a worker in town that worked at Walmart here before.

She was drunk, staggering over to me as I was walking by what was then I think called the Wolf Den Bar. Anyways, it was a fluke chance of the timing we ran into each other. Anyways she came up to me says, "Oh, it's you. Hey I got to tell ya something. Dave has it in for you and your family and is trying to get you banned from Walmart by saying you're stealing" so I better watch my back and of course, she's almost falling to the ground and her boyfriend, I assume, was telling her to leave me alone, grabbed her and looked at me shaking his head and made a hand gesture that she had too much to drink.

I was just shocked a woman customer service worker ran into like that. Well the next day I went to talk to Dave over this and asked why a worker was telling me he was trying to make it look like we were stealing so we could be banned from his Walmart. He denied it and said it's nonsense and to disregard it. A few days later, I was in Walmart and she ran up to me asking me why I said anything. I told her. "Of course I'm saying something. That's *** to be doing that." She went on to say Dave was rounding up workers for a meeting to find out who said that to me. She said she may lose her job.

Well, not shortly after, I guess she did because I never saw her around again. Many months and years go by now and now they take our receipts and make copies of them when we exchange or return anything and many of the same workers we have problems with give my wife and I rude attitudes on every exchange or return. One woman, my wife calls Troll woman. She's an Indian lady that mostly covers electronics at night. Well, every time my wife returns anything she makes a dash to customer service trying to be nosy to whatever we bring in and then states Dave has told them not to return Electronics from us.

I'ts getting out of hand and from being argued with over the years to having workers setting off door alarms when we walk out and many workers laughing afterwards at customer service and then telling us to go ahead, (it must have been my keys that set it off? Okay) to having a rude male worker danging my receipt over my head. My wife witnessed that. Anyway, a worker was doing that to me, so I lost it then and cussed him out loud and I was told to leave the store go to another Walmart; his name was Michael. He doesn't work there now. Anyway. I came very close to knocking him flat out for that immature act. I mean you name rudeness and managers mistreating customers, that's Walmart in Polson Montana for ya. Dave ****** might look nice and polite to you but watch how he treats me or my wife when we return anything!

I went in on Nov. 2, 2010 to get the new "The Pacific" DVD in English, advertised both in English and French. They only had French. I was told the French also showed it in English. I said I did not want this, I wanted the English and was then told by all the clerks to go to Ottawa, Ont. They would have English. I never had this problem before. I'm very surprised. Nobody seemed to care. Anyway, I ended up buying at Best Buy in Pointe Claire, Quebec. They had the English version. I did not go for the 2 hr drive to Ottawa. I'm very annoyed and disappointed in the service. I feel I should be compensated in some way for lousy treatment. It's false advertising if this Walmart, and probably all, had no English copies of "The Pacific" DVD.

On 11/8/10 around 12:00 pm noon. My daughter and I was shopping in the store, when a Walmart employee walked around a corner and hit my 8 month pregnant daughter in the stomach. By the time, my daughter explained to me what happened. Tthe employee was already walking quickly to the back of the store. When i found the lady walking from the back room, she had removed her name badge.

I confronted her and she just looked at me and grinned. I asked her name and she told me Marie. I went and found a manager and let him know what happened. He apologized for the employee and took down what had happened. It really angers me to know my daughter is hurting from something that should of never happened.

When I got home, I checked my receipt and noticed I had been charged $16.49 for coffee. I bought 2 large cans because the sign read SALE $11.49. I called Wal-Mart and the operator told me to bring the coffee back. I said why, I have the bill? She said I had to. I asked if the price of $11.49 was correct. She said she didn't know. I asked her why she said to bring back the coffee when she didn't know if a mistake had been made? She hung up. I called back and asked to speak to a manager. She hung up again. I called back and asked to speak to a ** manager or I'm ** contacting their ** headoffice. She put me through to a manager. He checked the price and said it was $16.99. I asked about the $11.49 price. He said it must have been moved over and that it was for the coffee next to it. He said there was a $16.99 sign and I said no there was not or I would have seen it.

I was annoyed being given wrong information and told to do something a waste of my time and hung up on by the operator. The price was misleading.

Blairsville Walmart, I wish bilo was still here. I told you once before Blairsville has no variety. Every time I go up to Blairsville Walmart, I end up going to Latrobe Walmart is hard to stock up on little debbie banana twin cakes sometimes you have it. A lot of times you don't. just a sample of all the things you don't have. decaf iced tea sweetened in a canister 4c, every Walmart has it except you isn't Blairsville good enough for it?

I either have drive up to Indiana or go to Latrobe to get it. Your store is getting a reputation. The usual comments are what are you doing here obviously nothing or I would be in Latrobe. What Blairsville doesn't deserve a little variety. I can't have caffeine, so punish me and make me drive a lot of miles to get decaf simple things like that.

You act like we are a bunch of rednecks who are happy to see a store with Walmart wrote on it. I am not the only one, I am a waiter, I hear it all. I work in Greensburg people drive from Blairsville to Greensburg to shop. I ask why you have nothing tired wasting a trip up to Blairsville when I should have drove the distance in the first place. You should make a super Walmart. A lot of old people need some place to change their oil, you would make a killing in that alone. You have got to change that store, it is pathetic. It is down right frustrating to go there but I still do only out of desperation milk, bread, surprisingly you have my crackers and one time a pair of shorts. Whooo hooo!

I purchased Halloween things on Thursday, November 4th and spent a couple of hundred dollars which a good portion was Halloween things at 50% off. So today (Sunday, November 7th), I called to see if the Halloween things went down to 75% yet and the girl told me that they had gone down to 75% on Friday, the day after I was there and it was down to 90% today. So I asked if I could get the 75% discount if I brought them back and she told me yes that I could bring them back with receipt and repurchase them. I said great.

So after work I took my bags of Halloween things in and had to check every one of them in at the door and get a sticker for it before going to customer service to return them. So after all that, I got to customer service and told them that I just talked to someone on the phone before I came to verify that I could do it as long as I had a receipt and I was told yes, but then these 2 people said once you purchase Halloween things you cannot bring them back for a refund, and I never read anywhere where that said you could not bring back holiday items on clearance.

I believe I was misled and mistreated and I feel I am a very easy going, understanding person and if that girl would have told me that on the phone, I would not have bothered wasting my time coming there after being at work for 8 hours. I think they should have honored it since it was told to me and now this will make me to reconsider even going back to the store because I was very angry! If this is a policy of Walmart's that you cannot bring back holiday purchased items, then there also should be some clear communications to customers on these unheard policies because I was always told you could bring anything back with a receipt. So please respond to this and help me out.

My husband and I went to Walmart to purchase a TV which was advertised "nationally" on TV and also on the internet. It was a pre-Black Friday sale. Vizio TVs were going to be $199 for a 26". Sale started at 8am. Got there and there were approximately 8 people ahead of us so we thought surely we would be going home with this TV. Not so. The gentlemen in the TV. dept. named Tim told us that they only had three TVs in the back room and they were already accounted for my the first three people in line. Tell me how can a store advertise like this and only stock 3 TVs? This is annoying and a gimmick as far as I'm concerned. They lure people into the store for these great deals and then they can't provide the product. No rainchecks were offered. Using the term "while supplies last" is vague. To advertise and then only have three of these products to sell is just ridiculous. Walmart is off my shopping list from today on.

This woman was extremely rude, and verbally threatening to my daugher, Kellie ****, and her friend on 11/05/2010. She tried to double charge them on a purchase, and when my daughter brought it to her attention, she was very "short" and rude with them. My daughter, who is 17 yrs old, complained to her stepmother, Sandra ****, who is a cashier at the same location, and Sandra spoke with "Jojo" about the incident.

My daughter returned to the store an hour later,and "Jojo" confronted my daughter in the entry way of the store and verbally threatened her. "Jojo" yelled at my daughter, "Do you want me to get rude with you now? If you do, I can get rude with you right now!". My daughter told her that she didn't want any trouble and went to the Customer Service Mgr and complained once again about the problem. Upon leaving the store, "Jojo" followed them outside the store and yelled at them in the parking lot to "have a nice day! " This, again in a very rude, and threatening manner.

My daughter is now afraid to go back to Walmart, and is actually afraid this woman will try and retaliate outside of the store.

On November 6, 2010, I went shopping in the Walmart in Wilson, NC to do some grocery and Christmas shopping. I was there for about two hours. The cashier at register 10 rang the order up, which came to $153. I showed the cashier my two debit cards and said "I need to put $50 on this card and the balance on this card." She said "Okay, swipe the card." I did and the signature line appeared. I asked "Why doesn't it ask for me to be signing for the $50 only?" She said, "Oh, I forgot what you said and didn't put it in." I said, "That isn't what I want. I need to have only $50 from this account due to I have other obligations with this account and I will have bounced fees if this goes through." She said, "You must have it in there because it went through."

I was astounded. What I have in my account is my personal business and how I want to spend it is the same. I said, "I'm not signing this." She then said, "I don't know what to do? This means you want me to re-ring the entire order?" I said, "Yes, if that what is needed." The head cashier, Leslie, came over and said similir to me, "We will have to re-ring this all over again. It didn't go through. You didn't sign for it, so let me swipe your card to erase the order."

I gave her my card. She re-swiped it again. I asked if I could have documentation that it was canceled. She said, "No, there is nothing for you to have." I had explained to the head cashier what had happened. The cashier told the head cashier that it "was her fault she forgot to put the $50 in." The cashier re-rang the order. I then swiped my card again for the $50 towards the $153 order, which took about another 1/2 hour; while having to witness the cashiers irritation to what was her mistake.

When I got home about an hour later, I called my bank. They told me that the $153 and the $50 transactions were pending on my account and that they did go through. I asked my bank what should I do. They told me that I needed to go back to Walmart and have them call the banks 800# with an authorization number to release the hold on my account for the $153. I asked if I could call with it. They said no. It had to come from the merchant. When this was done, the $153 would be removed right away and any additional pending transactions would go through and I would not be penalized for an overdrawn account (which wasn't my fault) and we all know how expensive that is today!

So, I went straight back to Walmart. I spoke to the assistant manager, Jennifer and was very calm and explained the situation and that I needed her help. She said she would look into it and proceeded to look at my original receipt that the head cashier had kept from me at her terminal. She said it was canceled. I explained to her that my bank had said it was pending along with the $50 charge and they told me to come back to Walmart and request them to call my bank with an authorization number to release the hold on my account for the $153.

I explained to her that I really needed her to help me; that I needed my money in my account. In the meantime, the head cashier, Leslie came over to see what was going on. I explained to her that the transaction was pending on my account. Both the head cashier and the asst manager said, it could take up to maybe 30 days for my money to reappear in my account. I was so upset! I was told it was my issue and I had to deal with my bank. It wasn't a Walmart problem. In the meantime, I became irate and upset and a gentleman named Owen appeared and told me to be quiet. I told him I wasn't speaking to him. He said, "Well, I just made myself a part of this conversation." I told him to butt out and proceeded to ask for help.

I even said, "This is not my fault. It is Walmart's" and now I have to suffer without money and pay for possible fees that could hit my account." I asked who is going to pay for this? They said they would have to wait and talk to the cashier! In the meantime, who has to suffer? I do! All they had to do was offer to help me and admit that an error was made. How hard would that have been? Instead, their rudeness and blunt response to me was very unacceptable for my definition of customer service. If I hadn't planned on using two cards, why did I show them to the cashier and explain to her what I needed to be done? Why did I waste my time to go back to the store after I had waited in line for an extra half hour to have the order re-rang after two hours of shopping?

Of course, I got upset if the shoe was on the other foot how would they feel? Not only was I was upset over $153, they also now had an additional $50 of my money tied up! A lot of money in today's economy for a disabled customer on a limited income but just pennies to a company named Walmart. I left in tears, embarrassed and shaking and praying to God to help me! Ended up with a migraine and a nose bleed!

My complaint is about this crap on the receipts take a survey win a gift card your suppose to enter this ID# and take a survey. I've spent 3 hours off and on trying to get to the finish line to enter this # which never seems to come up any where, all they try to do is get you to buy stuff you don't want and get your personal information. I think it sucks.

Maybe the reason for the glut of these hi-def TVs is consumers remember last year the TV only lasted just before the so called warranty and nobody would help they all passed the buck back and forth. Furthermore, you shouldn't buy high end electronics at Wal-Mart. They Wal-Mart tell the manufacturers to make a set just so they can sell it at a "cheap" price. Let the buyer beware. Many justified upset consumers with no recourse and hope they shy away from Wal-Mart. Let them sell them at "pocket change" prices. That way when they go bad, toss them out. No big loss.

I bought a Straight Talk cell phone with a 1000 minutes plan at a Wal-Mart store. I activated the cell phone online. The Straight Talk provider port out my number from my old carrier, but the new phone didn't work. Therefore, I called and talked to one of customer service. The customer rep told me that the SIM card came with the cell phone that I bought from Wal-Mart had wrong SIM card. She told me that it will take 5 to 7 business days to ship the correct SIM card. I complained that it is not acceptable since my old cell phone is not working because Straight Talk ported out my number already from my old carrier. The customer rep promised that she will express mail it so that I can received it by next day; however, I didn't get the new SIM card next day as the customer rep promised.

At that evening, I called the Straight Talk again and talked to one of customer rep again. By the way, normally, I have to wait for at least 20 to 30 minutes before I can talk to one of them. After that customer rep will ask you can you hold for three minutes so that the customer rep and contact other department to find out the status. However, it will be lots more than three minutes since the customer rep can't get hold of other department for a while. Anyhow, normally I was phone the phone for more than an hour each time I called them. I didn't talked to one of their supervisor but she told me that they haven't sent it out yet. And of course, I complained and she promised that she will personally follow up to make sure that I can get the new SIM card in next day morning.

Guess what? I didn't get it and I called again in next day evening. I talked to one of supervisor again and complain it about that. He said they haven't sent out the SIM card and he told me that only thing he can do is that he can log I called. I wasted about four hours with frustration on the phone, but I still don't have a cell phone. I was expected a lot of very important calls now since some of folks only know my cell number.

My daughter purchased a Toshiba laptop computer. This computer was indicated as being a brand new item. She brought it home and opened the box to find that her "new" computer was in fact a used and damaged display item. There was cosmetic damage in the form of scratches and missing keys on the keyboard, additionally, all the keys were loose and in danger of falling off. Upon turning it on, she was prompted to enter a password that she has no knowledge of, so that even if the keys were intact, she would not be able to use it.

She returned to the store two separate times to seek resolution, only to be ignored, stonewalled and treated rudely by staff particularly on her second visit. She subsequently took the computer to two separate computer tech services in the hope of repairing the item. Each, who obviously would benefit financially by making the repairs, told her that repairing it was not worth the effort. I have attempted to contact the company through email, but have yet to receive an answer.

As a result, my daughter is out the $400 that she paid for the item. She needs a computer for her college studies,so she will be forced to spend additional funds to purchase an actual new and working computer from another retailer which is an additional strain not needed by a young girl in her first semester of school and living on limited funds. As can be imagined, this has also been an extremely frustrating experience for both my daughter and myself.

We asked a few of the employees at Walmart for their help last night. I asked the security officer to help me jump start my vehicle, but he said that policy states they cannot do so. They have jumper cables to give, but someone else has to do it. I had my wife ask the door greeter and she did not care. She acted like we were never there. I had to call a family member that was 25 minutes away to come help me. My family of six was sitting in the car until my brother showed up. I felt this was a slap in the face when you guys say we care about our consumer the we treat you like family.

I never got to see a manager last night, and the lady at the front never asked for one. I have lost faith in your company and the insult that happened last night will never happen to me or any other member of my family again. Walmart's ads are nothing but a lie. You act like you're better than your consumers. I work with 2,500 hundred people across the nation and they will get a mass email about Walmart's conduct. I will never send another penny at any of your stores. I will also give this letter for the pastor to pass around at church. It was nice spending my money while it lasted.

I purchased a Sanyo 46" LCD TV, model DP46849. I have had the set for 14 months. The right side of the TV is sporadically going dark. I looked online to investigate this problem. I see many complaints regarding the same issues for the Sanyo LCD's and Plasma's. The price I paid for this TV was far less than what I see people say they paid for theirs. I bought mine 1-2 years later than most of the complaints. I feel that Sanyo and Walmart were made aware that these televisions had an inherent flaw. I think that Walmart dropped the price to move these out of their inventory so they did not get stuck with them. I believe Sanyo and Walmart defrauded consumers because they were well aware of the deficiencies of this product and did not pull it from their shelves. I feel a class action law suit should be filed because they continued to sell these televisions after they were made aware of the flaws of the product.

I recently (10/28/2010) shopped at my local Walmart in Portage WI. I do most of my shopping there for my childcare business. After I finished checking out, the cashier told me that my check had been declined. I proceeded to use a personal check instead of a company check and the same thing happened. I knew both of these accounts had more than enough money in them. Then I used my debit card and that was okay. The transaction from this card comes directly out of my checking account, the same account that my check was declined.

Now I'm not one who complains a lot but this is the third (3rd) time this has happened in about a year. The cashier gave me a slip with information on it to call Telecheck, so I did. Just like the other 2 times, the gentleman (Vin) on the phone took various personal information and told me to hold. After about 5 minutes he returned and said that my account was okay to use now, and that they just needed to update information on me.

I was furious about the fact that I was very embarrassed in line at my local Walmart just so they could get some info on me! He told me that this would never happen again, and I told him this was the 3rd time this had happened. I ended the call at that point. I know that when a check has an insufficient fund and returned, it usually ends up in a returned check database. I can't understand what gives them the right to put a stop on your accounts so you will call them and answer questions on your personal background. As far as I'm concerned, this is a form of harassment. I'm not one to sic lawyers on people but Telecheck really needs to be checked out.

We usually are very pleased after shopping at Wal-Mart. We had bought a really good cut of sirloin steak. We had grilled it perfect to our liking medium rare, we were eating it and there was no eating it because of such a salty taste. We called to see if maybe the meat was injected with some salt content and they in the meat dept. were so rude. I was put on hold for 12 minutes and the person that came on the phone said to me it was injected with rosemary? It was not rosemary. My husband and I will now go to the other competitors to buy our meat.

I bought a microwave from Walmart. When I got it home, the turn gadget that goes on the bottom to turn the plate was missing. Nothing is more frustrating than to have parts missing. Because I had company over for dinner, I needed the microwave. That is why I bought it; I used it without because of the situation. Therefore I was unable to return the microwave. So now I am stuck with it as is , although I paid full price. Now every time I use the microwave I get irritated. This is me letting off steam. Karen

Called 2 different Walmart in my area and I was put on hold for 15 minutes and I finally gave up and went to Lowes.

The battery melted and when we tried to return it to Walmart, the point of purchase, the employee said that it was just water damage. I said to him that when I put the battery in, it was dry. While I was charging, I picked up the phone and it was very hot so I unplugged the charger. When the phone cooled down, I checked on it and that's when I found the melted battery. I know that when electronics heat to that extreme, they sweat--and it wasn't because the battery got wet. I do not care about Walmart's attitude towards not bothering to hear what happened.

I bought several Dri-Star 2XL white shorts, tight fitting type, a little baggy. I was complained against by some unknown woman who called the police that I was exposing myself, which I wasn't. The police were called, the officer said the shorts were sheer. The woman refused to file a report, the police told me to ride my bike home and never to return to the shopping center with the white shorts again, or I would be permanently barred from shopping at that shopping center. I did not think they were that sheer as I use them for bike riding only.

They were neither wet, nor that tight, or frayed as they were relatively new. Other people are at risk for this situation. I wear them at my YMCA and have never had any problems. I don't swim in them, I have other shorts. I have several pairs and I can't or won't use them again anywhere. The risk is too high owing to a woman whose eyes are discernibly looking in the wrong place.

On Friday night, Oct 15, 2010 we came shopping. We spent almost $160.00 and was over charged with the taxes on register 16. Called and spoke to Eric which was very nice and did not understand what happened. On Sunday, we went back to get our money. I think we should get a $25 gift card for being over charged and had to come back up there after church. It is hard to say how many others you all have over charged.

They had a whole rack of recalled sleepwear on the sales floor marked "clearance". When we got to the register, it would not ring up. But this merchandise had no business on the sales floor in the first place.

I returned an item with no receipt. I forgot one of the items at home so I told the lady at the counter, "I had forgotten the other item, should I run home and get it?" She said no. I asked her, "But don't you have a 3-item with no receipt rule?" She said, "Oh, don't worry about it. It will be no problem." I said, "Are you sure? I can run right home and get it." She said, "No, don't worry about it. You can get it at your convenience and bring it back." I believe this was the 9th and I came back on I believe the 11th and told her I'm returning this and the whole situation. She said, "Oh, no problem." And I was like, "Oh, okay, I just wanted to make sure because I'm a big Internet buff and like to find out about the stores I'm shopping at, the policies and ethics I choose to shop at, Walmart instead of Kmart (which is much, much cheaper) or Target which beats Walmart on a lot of things especially electronics.

Anyway, my mother is in major surgery outpatient at the moment and she wanted me too return these items so I did. They told me no, they will not take them back because it would be the fourth return. I explained the situation to the young black woman, Hope I believe, and she was very rude so I asked to speak to the manager and explained to her the situation. I stated to her that the person that took the return said it would be no problem and that it wouldn't affect the number of times I returned it as it was a simple mistake and she didn't want me too have to run all the way home and come back, that they like to make my shopping experience very easy at Walmart. She was very nice. My mother wanted me to return these items because they would interfere with her diet and could cause her home if she ate it when she got home.

The manager/supervisor, Charish I believe, was extremely rude. I told her that this was on Walmart, the woman before said it would not affect my returns. The supervisor said she gave me the wrong information, sorry. I said, "Well, that's on you guys not me." She said it would be okay. Once again she said, "Yeah, sorry she told you that. She was wrong." I said again, "Well, that's not my fault. I could've easily ran home and gotten the item and came back." She became very rude and said, "No, sir, it's not our fault. It's your fault for not keeping your receipt."

I said, "Now you're insulting me, and in fact my mother she is in surgery and post op right now and is having a hard time remembering things." She said, "Well, then blame your mom not me." I said, "That is just plain ** insulting to me and my mother." They were both insulting me and my mother as I see it and said, "We are gonna have security remove you." I said, "Why? Because I am explaining to you that you made a mistake and are not owning up to it?" She said, "Well, you forgot (sarcastically) your ** receipt not me." So I said, "What is your regional manager's name and number?" She wouldn't give it to me. I said, "What is your store number and she reluctantly gave it to me."

I was explaining how my father passed away and my mother was in surgery and I'm just trying to be a good son and run errands for her. Not even an, "Oh, I'm sorry to hear that." Nothing. The info I got was wrong and that was Walmart's fault not mine. She should have just overridden the thing and said it can't happen again, but she was to busy belittling me and making me feel like a jerk. I will not go to Walmart again because of this. It was like $8 we are talking about here, but they decided to go with the bureaucratic aspect of the way the world is instead of a case by case basis. I am very upset and want action taken I have been in positions such as this before. I said, "Well, I shop here all the time so you can just give me store credit then." She said, "No, not without a receipt." She said, "Three returns a year without a receipt." I told her, "You don't even know your own policies because it's 3 every 45 days. I am very up-to-date on my knowledge of the stores I shop at.

And she said, "I don't know where you got that from, it's 3 a year." I said I got it from your website, you obviously don't care about your customers because you could easily override this as you are the ones that said it wouldn't be a problem." She said, "No, the problem is people not keeping their receipts." I said, "My mother is in the hospital and can't remember anything. She doesn't know where the receipts are! She might even have them." I said, "You won't even give me store credit because these are items she can't consume when she gets home. I'm sure I can find some healthy thing here that she can." She said, "No, three returns without a receipt, no exceptions." I said, "This is your guy's fault, not mine. And once again she belittled me and said, "Nope, your fault. Next time keep your receipt. I had to load up the cart with the items very embarrassed and take them back to my car very embarrassed. I want some sort of retribution or payback for this immediately. I'm talking the moment you get in and read this. I am so upset. I won't shop at Walmart again.

I bought a new game for my computer titled "Medal of Honor Limited Edition" from Walmart and was really excited about the opportunity to play this game which I had heard so much about. When I got home, I discovered that I was having a very difficult time loading the game onto my computer. I spent the next day, in my limited spare time, trying to troubleshoot the download of this game only to discover that my one year old computer did not have the proper video display chip set and that it would cost me $300-$350 to upgrade my system to this more advanced display system (nVIDIA GeForce 7800 GT) after the technician purchased and installed this onto my computer.

So, to my dismay I went back up to Walmart and explained my dilemma only to be told that there was nothing that could be done, they were sorry but I should have had the capability to go through my system prior to purchasing this game and all they were willing to do was exchange the disc for the same disc. This was due to the fact that the disc was open.

I had no idea that the game would not work prior to attempting to load this game on my computer. It is understandable I was fuming, how was I to know that my one year old computer was not sufficient to run this game? Do they seriously expect people with limited to no computer skills to check their system prior to purchasing a game? Needless to say, the largest retail provider has permanently lost my respect and business.

I purchased 4 Goodyear Eagle Tires from Wal-Mart Store in Pewaukee, WI (Store #3322) in March 2010. In August 2010 one of the tires had to be replaced in Mississippi and now another tire has a huge knot on the outside. I contacted the store and explained the situation, and was told to contact Goodyear because they could not assist me. I feel that I purchased tires that are defective and I am being given no assistance in dealing with this problem. I am a longtime loyal Wal-Mart customer and I would like an amical response to my concern.

On Monday Oct. 11th of this year, my mother Joyce ** went into this store to do shopping as usual. Upon trying to check out and pay, the cashier takes her check and then gives it back to her and proceeds to tell her that the bank account has been cleaned out and over $5,000 is gone from her account. For one, even if this had happened, how could a simple cashier have access to this information? And what gives her the right to just blurt it out to someone without being able to offer any kind of an explanation ! My mother is 78 years old and just lost her husband of 57 years not even a month ago. She is in a very fragile state. Upon hearing this my mother drove home somehow and came into the house so upset, she could barely speak. She was horrified as to how someone could have taken this money. It turns out that Walmar or its cashiers' lack of any ability whatsoever made a mistake because the money was still in my mother's account. How this happened I do not know but I want to know and want something other than "we apologize and feel really bad that this happened" done about it.

I've had two different bad experience with Walmart at 2 different stores, with Walmart employees ripping off customers on 2 different occasions. Once, I went into Walmart and bought $280.00. When I got home, I checked my receipt and I was missing 4 outfits. I went back to the store, they denied me my belongings. On another occasion, I went back inside Walmart and bought $101.00. I got home, checked my receipt and I was missing my 18-hour bra I paid $20 for and a pack of panties paid $8.00. I took the receipt to Walmart and I gave the employer the receipt while she told me to go get my items. When I got back, it has been voided. So I lose again messing with Walmart. I haven't shopped with Walmart in 3 months.

If I caught this twice, how many more people did? They do it like this and gets away with it. Why? They keep building new stores from ripping off everybody else. This is my second email concerning Walmart's deception!

Walmart discriminated against me. Today at Wal-mart, I was denied service at a money center by three managers insisting that I did not have proper ID to receive service. The cashier was respectful and stated that I needed to speak to a manager if I wished to seek further resolution. Then came Shawn, a customer service manager, who did nothing in the form of customer service and managed only to encourage other associates to look on with disapproval as though I was somehow wrong. Shawn then called Brian who was of no help either and he proceeded to call Mr. Smith (store manager, I believe) who stated that in order for me to do business in this way (obtain a moneygram with my name on it) I needed to produce a SSN, Military ID, Tribunal ID, State ID, US Passport.

I stated that he was violating my rights: he said, "No, I am not." I asked him again to look at the documents (to avoid further complications). He said, "No, I don't need to because I am not in line with Walmart's ID policy." Also, consider that all three managers circled around the area in a psychologically intimidating manner to deny me my right to enjoy a liberty that other citizens enjoy.

I may not be a US citizen, but I am a real life flesh blood person and am afforded unalienable rights by the Constitution.

None of these people cared that my non-use of these devices of ID were an exercise of my rights as a natural person to live free and in service of the Creator. These individuals made light of me proclaiming my nationality, therefore showing deep disrespect for my people, my Creator, and my way of life. I have yet to receive my moneygram.

I am incredibly stupid in that I thought I could trust this to be an actual survey because the instructions were on my Walmart receipt. After filling in the "survey questions", I get all of these prompts to buy this or that, and that if I did not choose items (all of which had a price tag), I could not enter for the $1000 gift card. After realizing that it was a scam to entice me to buy this or that, I discontinued the survey, too late for me because you and all of the companies that are a part of this scam with Walmart have my phone numbers and email address. No less that 30 seconds after I discontinued the survey, my phone begins to ring from companies to open credit cards, buy this service and that service. Thanks for nothing, Walmart.

I bought two item at this store. Both was damaged. One was a DVD of games for compute. Don't they check item?

I bought a 32" Polaroid TV from Walmart just under two years ago. The built-in DVD stopped working within a month and for the past three months the screen goes black if it is on more than an hour. We turned it off and let it cool off, like the old tubes had to, and then it comes back on for a while. Walmart will do nothing. I see form the other complaints that this TV is just crap. Is there anything we can do? Kelly *****

I purchased the same 38" Polaroid HDTV from Walmart in March 2007. After one year, I had a problem with the switch that turns the TV on and off. After googling "Polaroid TV Problems", I found out I just needed to buy a different switch because the switch that was installed only lasts about a year. Since then, the TV has worked fine. Just last night, the TV made a very loud, piercing noise and the screen turned blue. The only way to stop the noise was to unplug the TV. It's still doing it today. So I decided to google "Polaroid TV problems" again and was shocked at all the problems people have had with these TVs from Walmart.

I called Walmart and spoke with a manager in the Souderton, PA store. She said I should contact the corporate office in Bentonville. Well, there is no phone number and now after reading all the postings, I'm really mad. How could a manufacturer, "Polaroid" and "Walmart", just take their money and run? There are thousands of people that got screwed. I want another TV but cannot afford one. So what do I do now? I will be contacting my local TV station to see if they can start something nationwide. Thanks for your time.

My fiance and I are getting married in 2 weeks. He purchased my beautiful wedding band from Walmart.com. The ring has recently started to turn gold on the back (it's silver), and is giving my finger a chemical burn/rash. Since the rings were purchased at Wal-Mart I contacted the jewelry department of my local store to see what I could do, if I could possibly return the ring to have it sent in to be fixed. After explaining the situation, the lady on the telephone asked me how long I had had it. I informed her over a year, and she said, "oh no, there's nothing we can do, since it's been over 90 days".

Mind you I wasn't asking to return it, as I am only asking for it to be sent in to be fixed. She informed me that I would need to contact Walmart.com. I asked if she had a number, and she told me no, and asked me to go to the website, and find it there. No such number exists! They ask you to contact them through email. I did, and I received a generic message about store returns, when the question posed was about the ring being returned to be fixed. I spend thousands of dollars a year at Wal-Mart, since it's the cheapest, and closest store in my area. Rest assured that after the poor customer service, poor quality of their items, and lack of care for the customer, Meijer will be getting my business from here on out. My ring is now in the care of a jeweler who is charging a good amount of money to have it fixed, money that Wal-Mart could have gladly had, if they would have taken the time to help.

My finger continues to itch, and have a chemical rash, I've tried painting clear nailpolish on the back, to no avail, something I shouldn't have to do, and wouldn't if the ring was fixed by the store, where it was purchased from.

I had been to store on 08/28/2010 and added a T-Mobile connection. However, after reaching home, I called customer care and the information (call rates) provided by Wal-Mart was incorrect and I returned the add-on mobile within 24 hrs to Wal-Mart without using a single minute. Now, it has been two months, I am being billed every month for add-on connection and T-Mobile says that Wal-Mart says it has not been returned. I called Wal-Mart and they say call T-Mobile to waive the charge. T-Mobile says contact Wal-Mart.

On Sunday Oct. 3, 2010, I was trying to purchase some cold meats and cheese from the Deli. It was very busy as many people were trying to get their Deli purchases and get home for the Ravens/Steelers footall game. I had my number and waited patiently for my turn. Suddenly, all the boys who worked in that department went to where the work scheduled was hanging and were having a private good time among themselves while we, the customers, stood there with no one waiting on anyone.

When I asked if anyone was still working, I was greeted with rudeness and attitude as if I had done something wrong. I was even asked if I wanted them to call the manager upon which I answered yes. I told the manager what had happened and reminded her that there are many fine stores within a short distance of this WalMart who do not treat their customers with "attitude". I would like to see everyone involved in this uncomfortable matter fired and if they are not I definitely have the choice to shop elsewhere.

On September 14, 2010, I purchased 1(one) Combo Pack of 901 Print Cartridges from Wal-Mart Store in Valdosta, GA 31602 (on 3274 Inner Permeter Rd.). On September 30, 2010, I replaced the ink cartridge in my home printer and they did not work. I immediately went to the Wal-Mart at 340 Norman Dr. Valdosta, GA and spoke with customer service rep ref. bad cartridge. She stated, "We do not take back ink cartridge that has been opened." So then, I asked her how I would know if the cartridges are bad if I didn't try them. There was no more conversation between us. She could not explain why. The only problem I have with this is that (1) there were no signs in both stores of a "no return policy" on Print Cartridges. If there was, I would have never purchased this item. And in the future, I will never purchase another cartridge from any Wal-Mart Store. This cost me $44.91 with tax.

On Sept. 26th, 2010, my husband and I traveled around trip of 180 miles to the nearest Wal-Mart with the sole purpose of taking my 96 year old mother shopping at her favorite Wal-Mart store. Mother can not walk well while shopping so we depend of the use of the Wal-Mart wheel chairs. She is not able to drive the motorized carts. When we arrived, I checked both main doors, but the wheel chairs were not there.

The first door Welcome person said she hadn't seen any all day . The second door Welcome girl tried her best to locate one. Her supervisor told her they didn't have any, then the same supervisor said they had three on the floor. The Welcome girl said she hadn't seen any in days. A stock boy stopped to help and went to talk to a supervisor. When he came back, he said she was really rude and said we would just have to wait.

We don't mind waiting but 2 hours later we still didn't have a chair, so we left. During that 2 hours, my husband walked the whole store while doing his shopping. He never saw one wheel chair in use or out of use. I watched the entire check out lines and never saw a wheel chair. Both Welcome girls watched for any returns at both main door, but nothing .

One Wal-Mart employee told me that one of their wheel chairs had been stolen days before and was found at a near by Dollar Store. I was also was told Wal-Mart may stop having wheel chairs all together. What a shame!

People like my mother are not able to shop at Wal-Mart without this service. We feel we were treated rude by the supervisor. After two hours, we took mother to Kmart because they had a wheel chair service and she was treated very well. So Wal-Mart, you missed out to Kmart. If wheel chair service can not be provided and we receive rude treatment again, we'll not be shopping at your store. And many other people who need this service won't be able to shop there either.

I purchased a HP computer from Walmart; the computer crashed 5 times and was repaired for the same problems one time with HP itself and the other 4 complaints was with Walmart Product Services which carries the warranty cover. I contacted them numerous occasions and they keep saying that they have to make a decision on this problem. In the contract it is stated that if the problem does exist for the same thing, then I would be entitled to my refund. They told me to wait for 7 days

I did not get any response from them. Then I waited another 5 days and still no response. Today is the 5th day the computer crashed and I want my money back. I have the complaint ID number if needed and I have my receipt for the computer; it was purchased on 1/23/09. It cost me $598.00 not including taxes. Services complaint numbers are **, complaint # **, complaint # ** and **. These 4 complaints were done under this contract which I received from Walmart. All I want is reimbursement for my computer.

Tonight, 9/27/2010, I dropped by Walmart #1467 in Jamestown, TN so my 32-year old son could run in and purchase a pack of cigarettes. He did not have his driver's license with him (although he has not always been carded because people who work there know him), but they carded him tonight and I had to go in to get the cigarettes. I was tired as it was after 12:30AM and I had a headache. So of course, I was not in the best mood. The cashier said I could not purchase the cigarettes because she knew they were for my son. I told her yes, they were and I verified his age as 32. She still insisted that she would not sell me the cigarettes. I placed my license on the register with the money and told her I wanted to buy a pack of cigarettes and asked her why there was a problem.

She said, since she knew they were for my son, she could not sell them to me because it would be selling to a third party. I laid my license on the counter, laid the money next to it and told that since I did not see any information posted regarding a 3rd party sale, I wanted a pack of cigarettes and if necessary, I would light it up and smoke it in the store if it would make her job any easier. Then she would not be afraid of losing her job by selling them to a "so-called" third party! My complaint is not necessarily with the salesclerk because she was trying to do her job. But I am 61 years old and have the right to purchase a pack of cigarettes for my 32-year old son. If I was planning to give them to an underage person, that would be different. My son looks like he is in his thirties and I have bought cigarettes from that store on numerous occasions and know most of the cashiers who, by the way, are aware that I do not smoke and that I am buying the cigarettes for my 30 and 32-year old sons and 42 year old brother (I did not, however, know the ones working tonight).

I also buy cigarettes from Murphy Oil and the Tobacco Shoppe here in town and they have never referred to a third person policy. It is ** to have a policy that would preclude a 61-year old woman from buying cigarettes for any reason. The posted information just states that anyone under the age of 40, may be carded and I presented my driver's license and still was given a hard time about it. The night manager was called and she informed me that the cashier could lose her job if she sold them to me, but at that time, I think she was just backing up the cashier. The night manager finally did sell me the cigarettes and I, with my now pounding headache, apologized for being so difficult. Surely, that policy was not intended for someone like me but for someone who might sell or give the cigarettes to an under-aged kid.

I am writing this complaint because clarification needs to be made to the cashiers or your policy referring to third party sales (which in a case like mine is ludicrous) should be plainly posted. I live in a very small town and shop at the Jamestown, Crossville and Cookeville Walmarts as well as shop at Walmart stores while on vacations. So I spend thousands of dollars a year at your stores and I would hate to stop patronizing your stores because of a misunderstanding concerning a policy such as this. I also have a very large family, 4 sons and daughters-in-law, grandchildren, and 4 brothers and 4 sisters and their spouses who also shop at your store. Believe me, you will definitely lose a lot of business unless this is clarified. I realize that what we spend is only a drop in the bucket in comparison to your profits, but it is people like us who collectively make up the patrons of your store that eventually make you that large profit.

Numerous associates and customers have seen how this loss prevention man does his job. He follows "certain" types of people. He racially profiles who he follows and I think it's sickening. I would like this man investigated for how dirty this man does his job. I have had a customer come and tell me that he's very unethical and he has driven numerous of customers away. One customer confronted him and loss prevention man denied that he was doing anything wrong and lied to the customer. The customer left unhappy and would rather take his/her business elsewhere. I want this man investigated!

Walmart flier - Friday Sept.17 to Sept. 23 anniversary sale. I went to Walmart on Mumford on the day of the sale to buy my son's Nintendo DSI's advertised for $109 a limit of 2. As I got there within the first half an hour they were sold out, I went to 3 different Walmarts to find the same result. It was truly frustrating! I went back on Saturday morning, only to find out they were all sold out! And they were not giving out rain checks because it was an anniversary sale. I was told that they had 120 in stock and were sold out on both days within an hour! That really set me off when I was there on Friday, they told me that they will probably get another shipment maybe on Tuesday.

When I went in on Saturday they told me that they sold out within an hour without giving rain checks. I went back on Wednesday to see if I could get a rain check before the sale ended and again was told no. I was calling all Walmart stores in the mornings and evenings to see if any new shipments came in. It was only the white DSI's that were for this price. The sale ends tomorrow and I was told today that it was a province wide with being sold out. But, I can guarantee you when I go back to Walmart on Friday, Sept. 24, 2010, the shelves will be filled with DSI's. I asked them if they would substitute any other color, the answer was no!!! This has happened to me for 3 years straight with wanting something from electronics during an anniversary sale and go there when the sale is over and you will definitely get what you want for the original price.

I know that fliers are made in advance and only a limited amount. What makes me upset is the high demand of such product and they only issue stores with a minimal amount. 60 DSI's with a limit of 2 per customer and once the staff gets first dibs on these products and there is a limit of 2, and the store sells them that is only 30 customers with a chance to buy 2. What do the other thousands of people get a chance at! I will tell ya - frustration, wasted time, wasting gas, disappointed children, and no rain check!! I am honestly and truly thinking of going to another store and stay away from Walmart shopping. What is the sense of lower prices when there is never any!

Also, shame on Nintendo for being a large company and giving these stores with a bare minimal amount of product!! Nintendo wants their merchandise sold so that they are making a profit and Walmart wants their profit, but what about me? I want what I want for an excellent price. I know when I go back to Walmart on Friday or Saturday, they will have DSI's and some are white!! I will be livid. Walmart and Nintendo smarting up or your lower pricing will not matter, because customers will go elsewhere and pay a little more and have excellent customer service and have their purchases in their hands!! Shame on these stores!!! Advertising items with a small quantity on hand, these are the results. So I have wasted almost a week of my time standing in long line ups or on the phone on hold for up to 1/2 at a time with different stores. I am truly disappointed, but not as disappointed as my children will be on Christmas day without one!

Several months ago (July), I filled in a short survey for Wal-Mart and was later told that I had won a voucher for $200 that should arrive within 10-15 business days. Nothing came. So I called and was told on August 11th that it had indeed been mailed. I then had to spend one half-hour on the phone and was asked to give my Visa number. And still as of today, I have received nothing. I know you send out thousands of these, but my trust in Wal-Mart's down home, for their common person image has faded. I have always shopped Wal-Mart for the quality of its products and its good prices, but I've soured. I am a retired person on a small fixed income and $200 meant a big savings. I resent being asked about magazines and other "benefits" when I have had to wait for the voucher. Don't advertise what you can't produce.

I shop at Walmart about 6 times a month. When I get checked out, the cashier double rings at least one item.Sometimes, if I purchase more than one of the same item, the cashier adds one more. I always have to check my whole receipt before I leave her station and when I tell her of the mistake she says," I'm so sorry" and tells me I have to go to the service desk and they will take care of the mistake. I tell her or him to correct the mistake. They tell me they can't; I insist they call the manager and I wait and I wait when she comes it's like it's no big deal. I wonder how much money they take in if this practice (and I truly believe it is) happens all the time. So buyer beware. It happens all too often.

In the meantime, another employee comes and says, "is Scott in today?" the answer was "he's in the back, I'll go give him the message". I said, "No wait on me first". The other employee who came with the message apologized but they still went and called Scott, by then I was really upset.

Thank goodness my daughter came and asked to continue shopping that she would wait for my order. The problem here is good training, "the customer comes first, no matter what" the message could wait. The other employee could wait until my server finished with me and your deli employee should be well trained on the slicers they use, the young lady seemed uncertain of the mechanics of the machine. I know everything is new now but customers come first, messages 2nd and please wait on me and do your duties after!

Walmart.com advertised a Huffy Ladies Savannah Road bike for $119. On their "Available in Stores" link, there was the address of my local store. When we arrived they said that the bike was $149 and refused to honor the online price. The only way to get the online price is to order it online and wait weeks for the identical bike that they had sitting there in the store to arrive. I called Walmart customer service and they confirmed that this is official policy. They will not honor their online prices in the stores that are advertised online. I have a screen shot of the online advertisement and my receipt. As a practice, this is a case of Walmart false advertising. Walmart should suffer a class action as a result of this practice.

I purchased a Great Value Grape Cranberry Juice from Wal-Mart on Friday, September 10, 2010. I took a drink from the last of it last night on September 14 and felt something in my mouth and took it out of my mouth. I found it to be a tip from a rubber glove. In fact, there was also another one in the bottom of the jug! I ask myself, were their fingers attached when the glove was severed? Is their blood in the juice?

Our experience began with a purchase of an LCD TV from our local Wal-Mart Store. The total purchase came to $575.40 so we therefore put $200 cash down and charged the remaining $375.40 on our newly obtained "Wal-Mart Card" specifically for this purchase otherwise it is customary for us to use our debit cards. Two months later (within the ninety day return policy), after experiencing problems with TV, we returned it with original receipt and was informed by the CSM working the desk that either we could have the full amount of the purchase price ($575.40)c redited to our Walmart Charge Card, given a Gift Card in the full amount or apply $375.40 credit to our Walmart credit card and the balance in a $200 gift card. We said we wanted the $200 back in cash as we'd originally transacted the purchase however was refused because she said that was not Wal-Mart's policy.

Although very unhappy with our options, we'd opted for the full credit towards our charge card however sought out an assistant manager to voice our displeasure and clarification of Wal-Mart's return policy. Initially he couldn't understand why we didn't receive cash back and upon speaking with the CSM she'd informed him that it was not only "store policy" but she was "Locked Out" (a term for couldn't be bothered considering management all have keys)! Since he was a "manager in training, he abided by her word.

We then asked if instead of applying the full amount to the credit card (for a surplus of $200 would be on the card) she would issue the $200 gift card. Obviously annoyed, she retracted her previous offer. It was apparent the CSM was disturbed by the fact we'd "gone over her head" and sarcastically declared store policy dictates two options: Full amount credited to credit card or in a gift card! Frustrated we left store with the credit applied to our Walmart Card.

Knowing another Walmart store was 10 minutes away, we approached a CSM there and asked for clarification of Walmarts return policy regarding our experience. She informed us that they'd absolutely without question have returned us the $200 in cash and credited the balance on the Wal-Mart Card and just to back up her claim. She called over another CSM (a 10 year Wal-Mart employee) who not only agreed that it was store policy that they are expected to refund a customer in such a manner but even offered to do the transaction right there for us upon presenting her with the receipt. It was at that point we'd realized the receipt was not returned to nor offered us. She immediately advised us to contact Corporate and explain the situation for resolution of this matter.

Having returned home, I'd contacted Corporate, explained the situation and was told that "although Corporate issues guidelines, each store has the independence of setting their own return policies and would forward our complaint to the store and management would be in contact with us for resolution of this matter." Two days later, we'd received a call from the original Wal-Mart store where our problem originated and he identified himself as an "Assistant Manager" and wanted to work with us. After relating the problem to him he asked us if our problem was remedied by the other Wal-Mart Store with them having redone the transaction to our satisfaction. We'd replied "No" because we didn't have the original receipt for his store kept it. He said he'd research the "original receipt" and be back to us within the hour which he was. He was in agreement that "we were indeed entitled to our cash portion of the transaction returned" and although we couldn't meet with him that evening at the store, he'd leave word at the Customer Service Desk to proceed with the transaction.

We'd arrived at the store the following morning, approached another assistant manager at the desk and we asked if he was aware of our situation for a note was left from another manager who was going to resolve our complaint. He exclaimed "No" he'd received no such notification and after having relayed our situation with him, he declared that "it was impossible" and the full amount can either be credited to our Walmart Card or in a Gift Card! (Apparently Wal-Mart is now dictating that irregardless of the initial purchase transaction, all monies will be spent in its entirety at Wal-Mart! ) We experienced an excessive amount of "finger shaking," the pointing out of the large wall display of Wal-Mart's return policy (which makes no mention of how Wal-Mart processes a return when two methods of payment are used nor is it stated on the corporate website) and our request is impossible!

Once again, I'd asked how two Wal-Mart stores within a 10 minute driving distance can have such distinct return policies of which he could provide no answers. I'd then asked him if indeed we were advised by the other manager to return to Wal-Mart under false pretenses and that no intention existed of returning our cash portion of the transaction. Steadily his face had been reddening with embarrassment for apparently he realized his deception was becoming more and more transparent. His last line of defense was that to rectify the matter, it would have had to transpire during our original visit and that after all this time (3) days, it was impossible. After approximately 20 minutes of this I politely requested if I might present the whole situation to the General Manager of the store and that I/We were prepared to take this to the district manager and beyond should our meeting with the GM not produce any satisfactory results. He (the assistant manager) disappeared for a few minutes, returned and said he did have a way to resolve the matter and return our cash portion of our original purchase!

(I should also note at this time that although I hadn't noticed, my partner realized that he was in fact notified of our situation and the solution we sought by the other manager we'd spoken to on the phone for he had a copy of our original store purchase receipt in hand before him on the counter! This normally takes time to research and he hadn't been out of our company at all! )

In closing, self determination brought this experience to our satisfaction however we wanted to share our experience with others who might be inclined to use a "Split Payment Method" involving the use of cash! Think twice!

I may be wrong in the way I feel but Wal-Mart is really getting petty. I bought a camera and it would not do video right. I was one week past the 30 days. I explained to them that my mother-in-law was dying and it would be our last chance to video her with the family. They only gave her days to live. I didn't want my money back, just an exchange. They wouldn't do it. How petty can this company be.

I bought a headset from them but I wanted to exchange the headset. But they gave me all types of problems just for the exchange. It's not like I wanted a refund or anything but I don't think that should have even been an issue. If that was the case, there have been other incidents where they have given me problems. The headset was needed for work so I couldn't work without one so that made the situation that much more stressful. I just hope things improve or if ever faced with a similar situation I may start shopping at a different dept store altogether.

Also, I recently came across this free information that tells you how to get your money back if you are ever charged overdraft fees or faced with a customer service issue that no one wants to help with. I know AT&T, Verizon, Target, Wal-Mart and a few other major companies are notorious for giving people the runaround. This book should help. It really taught me a lot of things that I didn't know. I wish I knew this before. I was led in circles trying to get a customer service issue resolved. It would have saved me a lot of frustration,

The Wal-Mart company needs to pull the ad about going back to school laptops - the one that tells students "don't be left out". This ad puts financial pressure on single parents like myself that cannot afford to but my daughter one. She said she felt bad because we can't get a laptop and the ad makes fun of the gut who only has a scribbler to open instead of a laptop like everyone else. I find the ad very upsetting and it makes me feel so bad that Wal-Mart has put pressure on poor families like myself.

I have been getting my contacts from Walmart for quite some time. Every time I need a new box, I call the store, find out if they are in stock and come in to pick them up as soon as they are ready. Now, Walmart is "partnering" with 1-800. They refuse to take my order over the phone. They told me I have to call 1-800. 1-800-contacts needs to set up an account and would not take the order over the phone. They said that I have to go into the Walmart to place the order. This is turning into a big problem and I am certainly going to look for a better place to get my vision needs taken care of! I'm going to have to put about 20 miles on my car and drive about 45 minutes, making a special trip into the store just to place the order.

My comment is about the Midlothian Virginia store where Betsy Allen is the GM. I will start by saying she was not there but her name is on our receipt. Our visit was Sunday 08/29 we went in to pick up 2 Xbox cards, as I checked out I noticed the cashier did not activate the cards, she went and spoke to someone and said that the directions were on the back. I will make this story short as it was a very long experience. We returned to this store 3 times as none of the cards worked. At the last visit my Husband and I sent our three teens 19, 17 and 15 with the receipt. My issue is with the way my teens were treated by 2 managers. Linda who refused to give me her last name over the phone, and had to be asked by me 6 times for Kim Albrights and K Phelps names and never would give me a way to reach these people. This woman was very rude to me over the phone as well as all 3 of my teens. I never used bad language or raised my voice to her, but she hung up on me as I was asking for her regional and or area director's names.

The male manager who clocked in at 7pm (this is how long this process took as we were there before 11am) made the crazy sign at my 15 year old son and yelled at all three of my teens. Told my 19 year old to be quiet and had his voice risen for their entire conversation all over $5. I bought 2 $20 cards to equal $40. We returned to this store 3 times to fix a product you sell. The manager for our trouble gave us a $25 gift card, (we had to ask). It was not offered, in the end my teens were $5 short for what they were buying. I called and asked to put in on my card over the phone, it was not allowed. After 3 20 minutes trips to fix a problem that was your fault. The big event became about $5 bucks. Five dollars. The managers treating my 3 children ** for five dollars.

I would love for you to pull up my Wal-Mart credit card or my Sams club card to see the thousands I spend with your company. In life you expect adults know that treatment of peoples children no matter their age is a make it or break it deal. Wal-Mart and their managers crossed the line with my children, please pull up my accounts look hard. I have 9 children and own a business in chesterfield, I will face book, twitter and tell the entire world about this experience. I will not give my money to a company whose managers use the universal sign for crazy to my children. If I had been there I would have gotten respect, this wasn't about $5 it was about the treatment of my teens. Again let me make it clear, $5 is $5. The manager Linda hung up on me and refused to give me her last name, the male manager's name, the area director's name, and regional. I was not given a way to reach them either. I have always shopped this store never ever been treated bad, in fact loved this store. Wal-Mart was ugly to my children. Think about that one crazy sign, rolling of the finger by his ear that was your manager, yelling at my girls and son at the front of the store. You messed up big.

On Monday, August 30, 2010, I went to Walmart looking for a wireless printer that prints double sided. Suezette (electronics) came over to help me. I asked her if any of the printers printed double sided. She repelled she didn't know and walked away. Well needless to say, I purchased a printer at Staples. I ended paying much more for a printer at another store.

My fiance went to try to cash his payroll check, which was only about $200. He was told that they were not cashing checks. When I called about half hour later to see why I was told that they did not have the funds available, I find this really hard to believe. Wal-Mart is a billion dollar a year profit retail store and they cannot cash a $200 check on a Friday afternoon. Wal-Mart really needs to pull it together. If you are going to offer a service (like check cashing) then you should be able to offer the service.

I was heading into Wal-Mart driving in front of the store when the men gathering buggies rammed the back door on the passenger side of my truck. I took picture and filed an incident report with the manager who also took pictures. This isn't a small scratch. It looks like the train of buggies was going at least 35 MPH; huge dent! This happened on a Saturday.

I received a call from Bonnie at CMI who left a voicemail that she will be out of the office for the next week. I called around and got a number to her team lead. This lady informed me that the store had sent in a contradicting statement that I hit the buggies, which I find absurd considering that there is no gear in my vehicle to make it go sideways and ram something with my passenger door. They would have to review the tape before a decision is made.

I tried to call the manager back at the Wal-Mart store, but she will not be there for the next three weeks. A week later, I received another call from Bonnie. They would not be settling after reviewing the tape because it was my fault. I didn't yield to buggies that weren't in my driving path and almost ran over the buggy guy, but she cannot send me the video tape nor is she able to send me a report of her findings. If I was bright enough to request a copy of the report I filed, that's all I'm entitled to.

I purchased a 32" Emerson LCD on 5/28/2009. 1 year and 2 months later, I began to have a problem with this product not turning on. Luckily, I purchased the In Home Warranty. I have had the technician out twice for the same problem. There were parts ordered and installed on two different occasions, starting with the first service call on 7/28/2010. There were parts that had to be ordered. The second service date was August 9, 2010. It was at this time that I was informed by the technician that yet another part was needed. I have called the local Service center on numerous occasions only to be informed that they were still waiting on the part to be ordered by the Wal-Mart Service Center.

I have called this (Wal-Mart) parts company on many occasions. I have been lied to repeatedly that the part had been sent out. My latest call was on August 24Th. I talked to an assistant by the name of Laurie. When I asked her for a confirmation number naturally Laurie had o such number to give me, but assured me that someone would call me later that day with the number. Needless to say that did not happen. When I did speak to her she told me that the item had been sent out on 8/19/2010. Much later that night I called the Service center again and I spoke to a technician by the name of Savannah.

She informed me that the records indicated that a part, which is called an Inverter Board, had been shipped on 8/24/2010, which is the same day that I called. Of course I was irate and very much unprepared for that startling revelation! I asked Savannah what shipping service that Wal-Mart used. She informed me that she had no idea. I find this impossible to accept. Surely someone has to know something, or how would they be able to stay in business? I live in St. Louis Mo. The weather has been unseasonably hot. Because of numerous medical conditions, I am unable to go out in extremely humid weather.

I have an Implanted Cardioverter Defifrillator, along with drop foot, Osteoarthritis of the lower spine, and I have to use a Orthopedic Device for my leg, as well as a walker and a cane for ambulation. That is the reason I purchased what I considered to be a reliable product. I am on permanent disability, unable to drive. I use my TV for entertainment. I have endured a complete month without a working television. I inquired about the turnaround for service repairs, and was informed that it is usually resolved within 7-10 days. I suppose if there were a mathematician available, I could count somewhere about 20 days over the limit. I also have a condition called Spinal Stenosis and have had reconstructive surgery on my back.

I have Titanium screws inserted to my spine which had to be rebuilt. Having to sit up all day for entertainment has become an enormous task for me. It causes me many adverse reactions to my condition. The bottom line is that Emerson Products suck and so does their extended warranty service. I can't say if there is any advantage in purchasing the warranty. Better luck for the next person, I am still out and waiting for a resolution. And to think that they have the unmitigated nerve to have a lemon law. Well, personally, they need to go on and make the lemonade!

For the fourth time, short changed at Wal-Mart! This time Aug. 23rd, I gave cashier a $20 bill. She only gave me 21 cents back. Made complaint. After 40 minutes of waiting for the money to be counted, I got my 10 dollars in change. This Wal-Mart Huntington Beach is "famous" for ripping off customers!

I'd like to tell you how the recent changes in our local Wal-mart affect this town. Before the renovation, Wal-Mart was the place to go if you needed anything, and you got a good affordable price. If Wal-Mart didn't have it, you had to drive an hour to find a Target or other big-box store. Aberdeen is a busy little place filled with salt-of-the-earth people, but it has very little appropriate shopping opportunities. The next towns nearby are Southern Pines and Pinehurst, but they have only exclusive little boutiques and shops which are too expensive for us common people. We all went to Wal-mart.

Then Wal-mart got renovated. The pluses are that you can move around easier but that's about it. The minus is that inventory got pared down and phased out. There's fewer choices among brands, no fabric, which was a serious blow to the many quilters in this area. It's harder to find anything because there are few or no signs to direct you. The store is literally plastered with the meaningless word 'Rollback'. It may have seemed like a fab catchword to the executives, but all it does for the consumer is to crowd out space for signs that tell you where anything is. You have to ask a cashier, who is always too busy to help, and the customer service counter always has long, slow lines. Seeing the word 'Rollback' is incredibly annoying. It means absolutely nothing. We go to Wal-mart for low prices; we don't need to be bombarded with your corporate **. We are all hungry for good shopping.

The Wal-Mart store in Eldersburg, MD was really nice and had a great selection. However, it has been revamped into a confused mess with very poor selection of items.

Truck drivers who need to park at Walmart to shop are faced with signs no trucks I'm in new Boston Tx. Just west of Texarkana been watching trucks get tickets, I haft to shop there sometimes. I haft to sleep there too.They don't care about us- the customers who made them what they are today! God bless you!

There are 58 or more registers, rarely are more than 12 to 15 manned. I have been there at 5 am or 11 pm. It is always the same. Lines backed up with no workers! Last night 8/13/10, they had 15-25 people in 7 lines all of us complaining. So sorry, waiting for new shifts. Cheap! So irritating. This location is the worst on Palmer Park/Academy store. Terrible. Customer service does not exist there. Is not the employee fault, too cheap to hire enough workers?

I shopped at two different locations, within a two-day span. I went shopping for beads and findings at their craft departments. Very bad selections, almost nothing in stock in two weeks. What made it worse on both days, an item was missing from my shopping bags. On both days, I purchased over ten items. And their receipts are not descriptive at all, so I had to waste time trying to figure out what the missing items were on the receipts.

On a recent trip where I spent over $150, my boyfriend and I were by the women's clothes. He took out his phone to take a picture of me with a shirt I was buying. A very rude employee barked at him, "You're not allowed to take pictures in here." She also said in a rude and loud voice that they had a girl come in and take *** pictures. He took an innocent picture of me holding a T- shirt. She made us feel like we were criminals and totally embarrassed us in front of the whole store. No pictures? What if we see a crime or a shoplifter?

Maybe the real reason is we might take a picture of an employee ignoring people when they need help or the lack of people around to help you. I was ready to leave my order right there and walk out. I have the picture he took to prove what I am writing.To embarrass customers is wrong especially when they were not doing anything wrong. Maybe if she smiled, someone would take her picture. Employees in that store are so mean and unfriendly. I feel she singled us out because we were clean and dressed nice. I guess we didn't fit into the atmosphere there. I don't feel like I want to go back there. I think they should teach their employees what that smiley face really means.

I shop at Biscoe Wal-Mart weekly and since they changed managers, it has become limited in the quantities the store stocks. I went to the store several times to buy paint and they are always sold out of most base paints that are needed to mix the most economical brands. I needed some paint mixed today, 08/11/2010. No one was in the hardware department to mix the paint and I went to another department to find someone to look for the person working in the paint area, which took about 20 minutes.

After she arrived, the first words the sales associate said was not "how could I help you" but "I am working this area, but I can't mix by myself so you will have to wait until I can find someone to help me." So I gave her the sample card with the color I wanted to mix. She said after looking for 10-15 minutes, "We're out of medium base needed to mix this color in the price paint you wanted but we have it in the next higher priced paint." I explained to her that this happened several times before and most stores will substitute the next priced paint for the same price. She said she would do it if I don't tell anyone, she would sell it to me for the same price. I told her that if she would get in trouble for substituting, I would prefer to ask the manager.

After another 20 minutes, the supervisor finally came to the paint area and said she could not do any substitution for the lower cost which was only $3. I ask to speak to the manager and they never responded to me and started mixing another customer's paint. After she finished with that customer, I asked her if I could speak to the manager and she responded with, "yes but you will have to wait." I then asked her what the manager's name was and she told me his name was Tim. I waited for another 15-20 minutes and then left. I hope this is not what hometown customer service is.

I was in the market for a TV with DVD player. No one in the electronic department (A) spoke English; (B) had knowledge of the product; (C) all employees were much too busy to attend to customers, as they were way to busy on their personal cell phone. I guess Walmart does not need my business. I no longer shop at Walmart!

On July 15, I purchased HP Ink for my PC printer and was assured it was the right one for my machine; however, when I tried to install it last evening the machine refused it. I returned it to the store this morning and because I had opened it they refused to exchange the ink for the right one or return my money, which left me out $53.97. I left the store and went to Staples to get a new cartridge and told them what had happened. They couldn't believe Wal-Mart would not exchange it or reimburse me as it would have been sent back to HP and they would have been reimbursed for it. They took it back and replaced it with the right one for me. I shall never again purchase any of my supplies from Wal-Mart again. On top of that, Staples was $2 cheaper then Wal-Mart for the same article.

On August 9, 2010 at approximately 8:30 pm, myself and my girlfriend went to the jewelry department to have some links taken out of her watch. The lady said they can not take the links out due to the watch not being purchased from a Walmart store. We said we have had batteries and links done all the time for watches not purchased at the store. We were willing to pay as well. I told her to go get a store manager. Randy appeared and said the same thing that it is not the store policy to do this. He could not produce any documentation to this policy. So I asked for his name, phone number and marketing number. He gave it to us and he apologized and we left the store immediately without buying anything which never happens to me at Walmart. I will be contacting the Marketing Department tomorrow as well. This was an inconvenience to us as well.

I am concerned about the employees and the smoking that goes on within the entrance/typically on the left entrance. Over the years, I have asked them to please move at least 20 feet away so we can get through. I literally came home once and my daughter asked me if I had been smoking and I had only walked through the door at WalMart. They have seats set up for non employees and it is always covered with employees hanging around with feet up, cigarettes out and they are piled up together talking.

I literally watched a manager come out to ask them to move a distance away from the door. She pointed at me then they all gave me the look' and then the manager lit up right there and they all stayed where they were and smoked. I drove by and snapped a picture! Now I don't say anything and figured I would get outside help! I have complained at our WalMart numerous times this year and last year. I banned WalMart for months but it is the only thing near me and I need to purchase items there at least once a week. After telling two managers there last week, one went out. As I was driving away, I saw her light up outside the door. The smoke in hair and clothes, children walking through the second hand smoke.

Yesterday, 7/28/2010, I went to Wal-Mart to purchase HuggieS Diaper Wipes and HuggieS Diapers. I had a book of coupons issued from makers of Huggies Diapers that came out of a box from prior purchase of Huggies from Target. The diaper wipes were on sale at Walgreens for a dollar off also. Wal-Mart clerk refused to honor the Huggies $3 off coupon, refused to honor the $1 off coupon for the wipes, and the sale price at Walgreens. I stated the Huggies coupons came out of the box of diapers purchased at Target and from the Huggies manufacturer. They stated since the coupons had the "Target" emblem on them even though they came from the manufacturer, they would not honor them.

This is the fourth time Wal-Mart here in Missouri refused to honor another store's sale price and coupons. They stated they will meet all competitors coupons and sales but they said yesterday they do not match Target prices. I was speechless. I think that is false advertising. Did you also know that they state children's toys are considered "electronic" and they do not warranty them either if they run on batteries even?

I also have another gripe. I bought a humidifier at Wal-Mart. After about seven months, it leaked all over the floor. You could see that it was leaking clearly on the side. I took the receipt and the humidifier back to Wal-Mart in Fulton, Missouri. Guess what? They said "all returns have to be returned within a certain amount of time" and it had been too long. It took that long for it to start leaking which was about six months. I could go on and on but I think something needs to be done about Wal-Mart and they flipping back and forth on people. Did not get money back for humidifier and did not get a new one so had to purchase another elsewhere using gas and time. Did not get the 2 plus 1 dollar plus 1 dollar off of diapers and wipes and am stuck with a child's toy that cost $30 or more.

For the past 3 weeks, I have been trying to find an air conditioner filter for my central unit. It's a 20 x 25 x 1. I have not had problems before getting the 3M brand, but now all they have is the PUR brand and the associate that tried to help me told me they couldn't keep them in stock, because the PUR dealer comes out and inventories once a week and orders, but they never have enough. He said he never had this problem when he used to order the 3M brand himself, that he could get all he wanted and never had a bare shelf. I asked why they didn't go back to the 3M or another brand and he didn't know. The PUR brand is about $2.00 higher than the 3M brand and I'm assuming that's why, but if they don't keep them on the shelf where they can be sold. Then they are not making any profit that I can see. I will go elsewhere from now on to get whatever I need.

This is not the first time I have come across this problem. I use a certain shampoo and have for a long time and never had a problem until a year or so ago, and then they never have it anymore. It would seem to me when something sells that it should be replaced. Also, the generic quit smoking patches, they quit selling them. At first, the associate told me they were back ordered, but that has been months ago and they still haven't gotten any. Could it because the other brand costs about twice as much? Well, I'm not paying double for them.

Walmart is really going downhill and people aren't going to put up with it. I don't blame the associates whatsoever. This comes from the top and if Sam Walton were alive, it wouldn't be happening. He cared about the consumer. Well, Walmart is not too big to go under. I am not the only one who has problems with them. You can hardly ever get waited on in the sporting goods department. You have to have someone page them and then I have waited up to 30 minutes before; same in the jewelry department. Yours is not the only store in the town or nearby towns.

I find stuff at the Dollar store that I can't find at Walmart and at a lower price. You have put a lot of companies out of business and it is the consumers' fault that that happened. It would seem to me you would want to take care of your customers. The grocery part is lacking because there isn't a variety of name brand items. It seems you want us all to like your store brand and that just isn't true on all items.

If I need it, WalMart no longer has it. I had to drive 20 miles to purchase an odd-colored sewing thread for a blouse I bought in WalMart. WalMart has removed all fabrics, notions connected with sewing except the basics, black, white and brown thread. Bias tape is no longer available. Their women's clothing line is pitiful, few choices, cheap looking. Since remodeling/updates, the WalMart stores are almost unfit to shop in.

They've put the 'mom and pop' stores out of business and now it looks like you'll follow the paths of the old GES, Atlantic Thrift Centers, TGY stores, Zayre in Alabama, etc. Please stop remodeling the remaining businesses as they are the only fit place to shop.

I have bought the Spring Valley Vitamins C&E and the CoQ10 500 mg for years, also Wal-Mart brand of a sinus med. Now, none of them are available and I have to go to another store to get something close and I haven't had to do that for over 30 years. Also, many other products that I have used for years, are now no longer available, which is very annoying. I need the two vitamins since my body won't tolerate prescription drugs. I depend on them to keep my heart working properly because I can't have surgery and I can't replace the vitamin C&E with another brand since [they] were the only one who had it. It can keep me seeing since it aids in removing cataracts or at lease keep them from getting worse and nothing else will do it.

Please is it possible to order these I say again I need them If it is possible to order them what ever it takes I need them.

The customer service, the selection, and the appearance is the worst that I have ever encountered in my life. I drive to Wal-Mart to get the things that I need along with my Mom. I swear that if there are two bottles of aspirin of any kind on the shelf, we are lucky. Not just one or two times, all the time. The store is never stocked. Even the employees that I spoke to have told me that half the time, they do not have the things that they shop for.

Today is Saturday. I went there Friday evening after work and I went for about six items. Out of those six items that I went shopping for, I found two on the shelf. They are lazy and won't check in the back for anything. The store is disgusting; there is trash everywhere and I have now decided that I will drive 16 miles out of my way to shop at the Quarterfield Road Walmart instead of driving five minutes to the Washington Blvd. Walmart. There were two other customers in the Health and Beauty section that were angry because the one man had been in the store three times in the last five days and they still did not have any Tylenol on the shelf.

Someone must do something about this. It is a sin for the consumer. This Wal-Mart is the sorriest excuse for a store that I have ever experienced. Get a new regional, or a new manager. They clearly are not doing their job. It is really sad that when you go to a Wal-Mart and you are lucky that there are three packs of candy bars in the candy aisle.

They have poor customer service. I recently went in to buy a few items. One of the items, I had noticed was tore when I got to the register I asked the cashier if someone could go get me another one to replace it. The cashier told me to go and get it myself and I replied with "No, I would like someone to get it for me." The cashier called an assistant. Then the assistant stopped at another register where he stayed and told me to go and get what I needed. I proceeded to get my item. When I returned to my cart which i had already paid for my items, I had to place all my bags in the cart my self. God forbid the cashier lift a finger to help. Poor customer service!

I normally spend over 600 dollars a month at this store. I am disabled and am unable to walk more than a few feet. I have relied on Wal-Mart's electric wheelchairs to do my shopping there. For the last few months, most times I visit the store, all wheelchairs are discharged, and the number of wheelchairs at this store has been reduced. When I do get a chair, the battery frequently runs low and I have had great difficulty getting back to the front of the store. I have been told by Wal-Mart employees that they sent back several chairs because they didn't need them, and several chairs were in the back broke down.

This problem is getting worse and it doesn't seem to be any great concern to the management. Today, like several times before, I waited for a chair for nearly an hour and I finally did my shopping elsewhere, spending over 200 dollars. If this situation persists, I will no longer be a Wal-Mart customer, and I will tell my contacts to avoid a company that has little concern for the disabled. Additionally, I will make Wal-Mart's concern for the disabled known via the internet and all means available.

I was charged for something I didn't even authorize. I did not make the purchase, and I was still charged for it. And I never got my money back which wasn't fair. No one ever followed through with my complaint.

On July 6, 2010 I went to the Local WalMart to purchase a certain brand of 2 liter soft drinks (Diet Dr. Thunder). I have been buying this brand and type for a long time and it is just about the only type of soft drink that I can consume due to health issues. The last time I bought any was about 2 months ago and I purchased 50 bottles (2 liter). Today when I went to buy more, I could not find any. I searched for an employee to help me but had to walk from the food section to the video game area (half way across the store) and asked someone in the cell-phone section to help. After a short wait the employee returned and told me that they were out of the product and were going to discontinue it. I have no idea where to purchase this particular brand in the 2 liter bottle.

I was very disappointed in being told that WalMart would no longer carry it, but what made it even worse was having to go to several areas before I could find someone to help me. I know of no other vendor of the product that became my favorite brand of soft drink. I realize that this may seem like a very small and unimportant complaint. It is however going to make it extremely difficult for me to attempt to find a replacement.

I was grocery shopping and had everything on my list with the exception of bath soap. I hunted for at least 5 or 10 mins, when I spotted an employee replacing items and asked where I might find this item. She said it was over in the pharmacy area. I had already shopped for groceries, and now I have to go across the store to buy soap?

On my way over, I asked another employee, Amanda where would be the best place to register a complaint. We talked for a bit and I explained my frustration and the fact that I had a problem with my legs and breathing, and that having to walk now across the store for bath soap was absolutely ridiculous. It was then that Amanda said that she would be happy to go across for me. All of your clerks should take lessons from this young woman. She was pleasent, clean, and well spoken. But about my complaint - why is soap in the pharmacy dept?

Every time I go in the store, the shelves are almost empty. I've only been in Rapid City for three months and I have yet to be able to buy certain items. I have been shopping at Walmart since it opened and I have never been to such poor store. I see more people cleaning the floor than I see stocking the shelf. I know that Walmart has plans to build another store and I hope they choose a better staff than they have at this store. I am no longer shopping at my favorite store. I would love to be able to shop across the street at Sams, but who has extra money to put out for the fee. I don't. So until the new store opens. I will not be shopping at Walmart.

Why did you take out the embroidery, quilt supplies, and yard goods from our store? This is a farm community and all the churches have quilting groups and they quilt every week. I think it is ridiculous to have to drive 50-100 miles out of town to get these supplies, especially for the elderly. The old store we had here had a lot more things in it. Please bring these things back.

constant lack of checkers. rude managers,constant differences in price and ring up at register,misleading pricing practices,no one ever knows anything or "that's not my department",when you shop at walmart in el campo,tx 77437 your on your on.sometimes the only checkouts that are open{thru the busy times}is the selfchecks and one speedy checkout. i am very disappointed not in the people that work there but the manegement of the whole operation that makes the employees not care about their jobs or have pride in their work that they do. i feel if a company is run rite and people are treated rite,it doesn't matter want job they are doing,they will do it with pride and they do the best they can and feel good about them self. there the employees reflect how they are treated by their employers by their rudeness and lack of interest. some big shot up their in corporate offices needs to get to work and straighten things out and quit looking out for their own paycheck.

Mesquite Nevada Walmart , has some major ongoing issues they cannot overcome. I seen this store open and go through alot of attempts to change , it appears they get so far in making these attempts to change before the employees to train the managers in a bad way to stereotype the people in the town. 1. the employees who been there along time who work day shift in customer service dept. tell the managers not to trust mexican people , because they steal, and bring back things and steal things out of the packages, and nothing is legitimate about their purchases when they return their products for exchange or for refunds.

2. prior to this it was the store would not order anything due to these same types who would say the mexican people were stealing the products etc; who are supposed to be shoppers or customers. 3. I have experienced these types of girls make up policies off the tops of their heads to deny exchanges, and refunds with the receipt in hand within 24 hours of purchase and product defective or failure. 4. I stood in line watching caucasion shoppers not being questioned, while every time a latino or hispanic gets in line, there is some kind of issue. then the Employee will call the assistant to back them up to deny the customer with the receipt.

5. I had the assistant usually try to intimidate me,and scoff or laugh and deny any kind of help and interrogate me when i got the receipt in hand and explain my issue normally. 6. some of these employees are stacey, two heavy set girls hillbilly types, and kevin or frank, who were the assistants who laughed and said you can get as many lawyers as you want, it wont matter. or thats where you are going with this. 7. when the facts are what they are complaints wont be addressed , these types been doing this for so long , this store has an inability to be like driving to saint george utah, or las vegas nevada.

8. I purchased a display, tv, display laptop, display printer, and was pushed around by some employees to tell me what i can and cannot buy and do, when i had to ask for the manager for each purchase because they cannot stock products, i bought all these in three days of each other. and had the same issue with each employee as well. telling me i could not buy a warranty or service program, or even the product itself because its a display model, even when we found the manual and the product had the serial number on the product. it keeps going on and on and on and on at this store for every single thing they will try to deter a hispanic or latino customer from purchasing, anything display or not and will not allow or accept any refunds or exchanges with reciept and will not honor any warranty with purchased warranties etc; for anything and everything and will not provide the policy, or show the policy for exhanges other than making it up, then being corrected from the store manager, many times they will not call him or delay calling anyone and then say they are gone etc; and play games.

i went through alot of these issues and seen others bring back electronics and same products with no interrogation or scrutiny, and these girls and some guys here take things personal , rather than help the customer want to do business or return to spend their money , out of fear of not having any recourse at a reasonable level of human attempts to refund or exchange the products with receipt and time limit met. and haggle and hassels. I wonder how much money this store has lost due to these types at this store with this attitude to stop the customer from having the satisfaction of having a positive experience with returning or exchanging and purchasing Walmart products.

GOOD LUCK , with your store. I wont shop without an attorney for certain products at Mesquite Walmart, anyone ever decide to class action this store, i will be on board. emotional distress and mental anguish.

Cashier was very rude when we asked if we could have service. All we wanted to know is if there was someone else that could help us. She made lots of comments that I thought were inappropriate when she finally waited on us. There wasn't any damage, but a paying customer should not have been talked to like that.

Next time, greeter man told me to get it from the charging area. Told him I did not know where to put the cord, he said oh just hang it over the arm, it may not fall off. So I left it inside the store and he told me that was not the place to leave the scooter. I did not reply. Aren't these greeters paid to help customers with problems and not be so rude about it. They may have a broken toe/foot someday. Hope I'm around to tell them to go get the scooter for their use. Not sure what I'll say the next time I ask for a scooter.

The lady at the Cash Center took my check and my drivers license and instructed me to enter my social security number on the keypad. Then she gives me a slip of paper with a phone number on it and told me she could not cash the check. I asked why and she said she did'nt really know, that I needed to call the number on the slip of paper. She also said she knew the check was good, as she had been cashing checks from the college all day. She told me that she had not been allowed to cash any of the college checks over $1,500.00 for some reason.

I called the number on the slip of paper she gave me 866- Courtesy Check Services. The lady I spoke with asked me for my drivers license number, date of birth, account number and routing number from the check I had tried to cash. She said she found that transaction but that someone had entered my drivers license number in wrong and there was no date of birth entered. She instructed me to return to the store and tell the clerk to fix this error and I could cash my check. I returned to the store, shopped once again and informed the clerk of the error. She said it still would not go thru and she said she knew the check was good too but thought it was over the limit. Im not sure what limit she was talking about because this check was only for $2,675.00 and I cashed a $4,000.00 check there in January.

I asked for a manager so he could explain to me. The manager came to the register and said he really did not know but that some of these checks were going thru today and some were not. I have valid ID, Valid Check from local college issued from local Bank. I really don't understand being denied for having done nothing wrong.

On a day in march, I went to the Walmart store in Leesville were I had a problem with one of the garden centers female managers named Barbara. I asked if I could pay for a bag of dirt and she ignored me. She asked a white lady if she could help her at that time a male employee came in and help the female white customer. I asked Barbara if I could pay for my dirt for the third time. She never looked up and continued to open the boxes she was opening. After the employee asked her to help me, she told him she would. Today I went to get the dirt that I forgot to get and was told by one of the employee that there was no dirt when one of the black managers followed and help me load the dirt that he said that they didn't have.

I paid for all my groceries and had a gas refill on Sunday May 2nd, 2010. I told the lady who was checking me out. Then this little old lady (Louise) came with the key to get the gas refill. She was not able to help me ( and this has not been the 1st time this has happened). I had to get my can out of my car, place it by the can holder and load my own full tank myself. I called the Sheriff's Office to see if anyone was close by to load my tank for me, but they were not in that area. Why do they not have someone who can do customer service? I thought Walmart was all about the safety of the employees and customers. I emailed the Walmart store on Sunday when I got home but have not heard anything back from them. Why can't they make this a policy that someone who can lift over 30 pounds needs to be working that area, especially in the spring and summer months.

I had just had major surgery (hysterectomy) in February. On my way home, my stomach area hurt. I thought at one point I was going to start bleeding. This policy has got to be changed. People cannot be expected to lift these heavy items. One time I did have someone load it for me and she told me she had a bad back. I said, "Well, at least if you hurt yourself you work for Walmart. We don't. We would be on our own. They would have to pay you workers comp." I am stressing to you all that this policy has got to have changes made. I have made up my mind I will not take a chance and get another gas refill at Walmart. I have been forced to go to Lowe's and get my refill done when needed. I am a 5'5" 100 pound woman and cannot lift these heavy items without hurting myself. I will continue to research this until something gets done.

There seems to be a growing [nobody cares here in the Gates store, Rochester New York.] I am in this store three or four times a week. Today I waited more than 15 minutes for anyone to come to the watch counter, this is not the first time, and I have brought it to what I was told a manager and all he did was walk away from me, he just could not be bothered. While I waited today, there were at least two groups of people huddled around and having a good time while looking right at me.

Is this what you people are going along with because your management does not appear to care in the slightest. I finally left and went to K-Mart where I did purchase a watch. I feel I am wasting my time here and now but if you care you might consider checking to see if I have a complaint or not. If not just leave things as they are, no one seems to care here either.

At approximately 2 - 4 pm, I shopped at the North Fort Myers Walmart on Pine island Rd. At the farthest east, 20 items or less check out counter, I was totally embarrassed by a senior check out lady. I'm a 61 yr. old former Marine (although once a Marine, always a Marine). I was made a fool of by a check out lady. I'm a Vietnam Veteran, dying from Agent Orange Poisoning and I had to go on SNAP (Food Stamps) because I'm too sick to work anymore. She made me swipe that SNAP card five times as she gloated and loudly announced that my food stamp card was no good. She told me I had to give her cash money! I swiped my debit card and she yelled out, "Your food stamp card wouldn't pay for it all!" So, embarrassed, I got to my car and headed home. Half way home, it dawned on me that not all she checked out for me was food. This woman knew that but she chose to make fun of a 61 year old crippled Marine for her own evil pleasure. I know nothing will come of this and that is why I've decided to put this all over the internet and will write all TV stations plus Fox News who look down on bigoted people! Faithful Americans won't stand for this `person's' foul attitude. Trust me, this Marine won't back down!

I purchased 3 items, paid and exited via the Garden Centre door. On exit, I was asked for and presented the receipt. The guard took the receipt and looked at it for almost a minute, it had 3 items. He then initialed the receipt. As I was preparing to leave the parking lot, I noticed that others had exited but the guard did not look at their receipts. I had 1 small bag while others left with larger bags and soil.

When I spoke with the store manager; in my opinion, he was most unhelpful. He mentioned to me several times that he was not present to see what happened. This is not how a manager/leader is supposed to respond to a customer. He made no effort to keep a customer. Yes, I am now a former Wal-mart customer. They may be the closest to my home, but they are not the only game in town, they are not the cheapest, they do not have the best goods and do not provide the best value.

Incidentally, the guard is South Asian. I am black but I suspect he may be following store's policy.

On 4-29-10 I contacted Walmart online customer service. I did not understand why I have been paying extra on my deferred interest and the balance is about the same as it was a year ago. The employee began to raise her voice. I asked to speak to someone else. The supervisor was just as rude as the employee. Sarcastically saying, she was sorry that I am not happy with how the government has assigned to allot the monies to my account. I felt like I was being belittled because I did not understand how Walmart distributed the money to my account. I informed her that I thought that was the reason to contact customer service when there was a problem.

I ordered a Spa Sensations 8" Memory Foam mattress and had an overall great experience. I recently began re-arranging the furniture and picked up the mattress in order to move the bed and noticed there was mildew/mold on the bed cover. I began unzipping the cover to check the foam mattress and was absolutely shocked at what I saw! The mattress was completely covered in mildew/mold of all different colors and what is the most shocking part of all, was that I slept on that bed with my 1 year old son not knowing that I was exposing my son and myself to such a hazardous thing!

I have tried contacting the Wal-Mart and I can only email customer service because they have no phone number listed. I might even have to purchase a new mattress because finding a solution to my problem is proving to be more difficult than I expected. I cannot say how disappointed I am with this situation!

Today is April 28 and I gave my 18 year old daughter $200 for her graduation present. She wanted to upgrade to a better camera. We have a 5.1 megapixel which goes through so many batteries. She found one that was a 14 megapixel. The employee saw her reading all the information and never offered to tell her any helpful advise. We had to call him over to help us. He reached down under the small shelf at the camera/cell phone area. He pulled a black box and took out all the parts of the camera that were in the box. He replaced them and we asked for a warranty also and an SD card. So the total cost came to $156.12.

Daughter was happy to get a better camera. She got home and read the directions and charged up the battery. When she finally showed me what kind of picture it was giving her, she was so disappointed. It was real fuzzy and made a bad sound. I said, "It looks like you got a lemon. Let's take it back while it's brand new." When we got there, the lady at the door was rude. She was trying to put the ticket for return on it and couldn't get it to work. I didn't say anything but she said in a bad way, "You're going to have to be patient with me now!" I said, "Don't worry; I don't have any shopping to, do just getting a return." So when we got to the returns, the cashier said she couldn't do this unless someone from camera came up. We waited 20 minutes.

Then the customer service manager came up there and she said, "What's the problem?" I told her and she took it out and said, "Well, I wonder why the camera serial # and box don't match." I said, "I don't know but the guy who sold it to us was old and gray and wore glasses. He took the box from behind the counter and gave it to us." She sent us to the lady at the photo department and she gave us the runaround and said, "Well, the reason you're here is because the number of the box doesn't match the camera's." I saw the guy who sold it to us and said, "There he is; ask him. He's the one that sold it to us."

He wasn't any help. Another lady was called to go to the front to the service desk. She was whispering something to the photo lady and they were acting very suspicious looking. She took my bag and receipt and camera, warranty, SD card. She walked real fast but I stayed on her heels. When she got up there was a long line. She said, "Just stand in line." I didn't. I went closer up and looked at her whispering to the lady in charge.

The only nice one was the first cashier at the service desk. I said, "I don't have to stand in line again, do I?" She said, "No. You can be next." The ugly lady that was walking fast just took off. The manager gave the lady at the register the okay to give me my money back. It took one hour and five cashiers to finally get the okay.

Be careful, people. Make sure the serial number on the camera match the box's serial number. I think they are running some kind of scam that they put wrong written on tape and cover the real one to keep people from returning the items. I'm so glad we returned it within four hours and I'm glad I went with my daughter who is very timid. They would have taken her real bad. I'm 56 and they made me feel like we had done something wrong the way they were whispering. I'm glad there was a picture of the blue camera on the box that matched the camera. I'm never going to buy anything at Walmart again. I told my husband and he said well I never buy big ticket items there anyway. He said he likes to buy toiletries and cleaners for the house to save money but he says maybe no more shopping at Walmart for him either. I think something is up with that kind of customer service. They all act like they hate customers. It's bad service. There was a nice cashier but most of them are mean.

I purchased a laptop computer on 6-08 with 2-year extended warranty. On 8-09, I replaced the charger end that goes into the laptop with a repair end from Radio Shack (wires were broken from excessive bending). On or about 1-10, the laptop stopped charging, battery would charge if put in another laptop. I contacted Walmart.

They sent a prepaid shipping box and we shipped the laptop on 4-2-10. I got the laptop back on about 4-13-10 with a letter stating claim denied and to contact extended warranty company. They stated motherboard was "fried" because of the plug that I installed (they keep saying modified). The plug is 2 wires and plastic only, no other components that would increase or decrease the amount of power to laptop. The plug I installed was a repair, not a modification. I now have a $1200.00 laptop that my daughter in her 2nd year of collage can't use. I am not in the position to repair or replace the laptop at this time.

On April 25 2010, I went to the Walmart stores in North Windham with my friend. I had a few items. I went to register number 1. While I waiting for other people to check out, I was eating a piece of meat because I have low blood sugar . The cashier was looking at me like she was disgusted. When I finished, I put the two small bones wrapped well in four napkins. When I approached her, I asked politely if she had a garbage can. Her answer was no, she does not have garbage can. She told me go outside and look for one. I was treated very rudely by cashier. I looked and she had a garbage can.

I asked for the manager, Gale. I told her about what had just happened. She told me they have garbage cans for recycled paper, not for food. I went to each cashier and they told me the manager lied to me, and they have garbage cans for everything. I went back. I spoke to Gale again. I told her that what she told me was not true. I suggested to file a formal complaint and if I can have a copy. She refused to do it. She told me she was going to handle it in her own way, not my way. Then she apologized to me, that she would handle it. She never asked for my name or other information. My opinion is, she is never going to address this person.

I have had issues with this store location on more than one occasion. Against my better judgment and because of location convenience I decided I would go one more time and if I had another bad experience I would just continue to go to target for my needs. I went in to cash a check I had received from my 401k fund. I stood in line for 45 minutes (there was only one cashier working and about 25 people in line). I noticed a few people had gone up to the counter and was turned away, so I began reading all the signage around to be sure the check I was cashing would be accepted. By the time I got to the cashier she informed me they only cash payroll checks and tax refund checks. I asked her where was it posted and she didn't have an answer for me. So I asked for the store manager.

She informed me it was posted. I asked her where, no response. But when I asked her for her store number, she suddenly got antsy. When I asked for the corporate number she couldn't give me one. She claimed she didn't know. Instead, she gave me a local number. I called the number and a very rude woman came on the line and gave me the number immediately, which is 1-800-WALMART. Such an easy number. I will never understand how the store manager didn't know that. The woman on the local number just wanted me off the phone and didn't want to hear anything from me. She cut me off and said, "Like I said, the number is 1-800-WALMART, ma'am. Bye." Wow! So I called the number and got a very nice woman on the phone but I noticed she simply listened to me and told me they would take care of it. She didn't ask me for my name, phone number or anything else.

I currently work in customer service and have for 26 years and I know how tough it can be, but I also know how important it is to execute proper and professional customer service to maintain a good business. I went to Target and spent $218.00. And I have to travel a few miles passed this Wal-Mart location to get there. I know I would have paid a lot less for the items I needed; however, sometimes paying a little more for piece of mind is worth it.

The incident that caused me to not want to even consider this location again was a few weeks back. I had a basket and stepped away from it for a few seconds to look at some blouses in ladies apparel. When I returned to my basket an employee in the fitting room yells across to me: "Excuse me. That's ladies' apparel's basket." I'm like umm! I just brought this basket over here. She went on with me and I eventually went to the front and got another basket. By the time I went back over there another employee was walking up with the basket used for their go backs, and all she could do was apologize. That's just ridiculous! Economically, Wal-Mart loss on this one because I live two minutes from this location and I will never step foot in there again.

You gave me a receipt telling me to go. I tried every site it came up with, and every one came on saying your session has expired. If you don't want the survey, don't put it on your receipts, promising a $1000 card for doing it.

On April 25, 2010, I went into my local Wal-Mart store in Glenpool, Oklahoma to purchase a gas grill. While I was at the check-out, I heard a woman at another register complaining that a sign was posted that read "Free $50.00 gift card on the purchase of a gas grill." My cashier rang up my grill, and the register prompted him to give me a $50.00 gift card.

While he was in the process of scanning the card, another employee told him to stop. My self and the other woman prompted the employees to call for the manager, and after several moments, the assistant manager, Jeremy, came. He informed both of us that the sign was only good on certain grills, to which we responded "The sign did not say selected grills." He told us they would not provide us with the $50.00 gift cards. I asked the assistant manager 3 times if Wal-Mart was going to honor the price the register was giving, and each time, he replied, "It's illegal." The cashier, who was ringing up my sale, informed the assistant manager and 2 other cashiers that he had been giving out these gift cards all day.

We, then, asked them to get the manager. It took the manager, Jon, 15-20 minutes to show up; and he was immediately rude telling both my self and the other woman they would not be giving us the cards. I asked the manager 3 times if Wal-Mart was going to stand behind what their registers were ringing up, and all he would say is "It's illegal." For the fourth time, I asked him, "I would like a yes or no answer. Are you going to stand behind the price the register is ringing up?" He replied, "No, we are not. But, you can purchase one of our grills that do qualify." I told him, "I only want that grill." He then put his hand in my face and said, "Bye." I decided at that point that I would pay full price for the gas grill.

While the cashier was ringing me up again, the register prompted him to provide me with the $50.00 gift card. He got ready to clear the prompt, and I asked him to call the manager back so that he could see what the register was doing and fix it for future customers. About the time the manager got around 20 feet away from me, he yelled, "We are not going to continue doing this." I replied, "I'm trying to purchase this grill at full price and just wanted you to see how it is ringing up so that it can be fixed." The manager got approximately 1 foot away from me and screamed in my face, "If you don't leave my store, I will call the police and have you arrested." I replied back, "You're kidding. I am trying to pay full price for the grill, and you are going to call the police?" Again, he stated, "Leave my store or I will call the police."

As far as I am concerned, this was a "bait and switch" tactic being used by Wal-Mart. And, when a consumer complains about the tactic, they refuse to deal with them and try to sell them a more expensive model. I, also, feel that I was verbally abused by the manager. I had not said a derogatory remark to this man the entire time, until he threatened to have me arrested.

There were no handicapped carts to shop with.

When I was checking out, my amount was $49.64. I couldn't go over $43 with my debit card but I also preferred to pay $40 just to have a few dollars in the bank. I gave the cashier $7 and was trying to find $2.64, the cashier instantly sighed and rolled her eyes when I reached into my purse and it brought attention from a few others around us. I was very embarrassed and angry so I just went ahead and swiped my card. She then asked very condescendingly, "You're just going to pay $7 and then use a debit card?" I nodded my head and felt embarrassed even more.

Why should I have to explain my financial situation to her? It's no one's business why I'm paying the way I am and I didn't appreciate how she acted when I answered her. She rolled her eyes again, gave me a receipt and said, "You're welcome," condescendingly again. The cashiers there are usually rude. Very few times have I've been treated with respect. I'm quite tired of how they treat customers there and I refuse to go back.

I cannot find many items anymore in the store. I am told the items are discontinued. I do not enjoy shopping there anymore. Your yarn department is appalling.

Last night, after working for Home Depot across the street, I went to Wal-Mart to buy some groceries. It was 11:05 pm. I bought a few groceries, including 5 avocados for 50 cents each. The ringer rang up 56 avocados. My total bill was $78.61. I used my Wal-Mart card and returned home to get some sleep. I was wondering if the meats and other stuff came up that high, so when I got home, I saw I was charged for 56 avocados ($28.00).

I immediately called Wal-Mart and asked for customer service and explained the problem. I was then turned over to the assistant manager. After explaining the situation, he said, "Well, you got the avocados. Bring them in and we'll refund your money." Apparently, he wasn't listening, so I told him "Look, I don't have 56 avocados; I got 5 and I do I have to come all the way back to get my refund tonight." He was very impersonal and impolite to say the least. So after giving him all the cash register numbers, etc., I went back to the store.

Customer Service was closed. All 3 open lines were packed, and I couldn't even ask a question from the busy cashiers. So I went back to the front and asked the greeter, and he brought me to a cashier with another attitude saying he'll just have to wait a couple minutes with a never-ending line in front of her.

After five minutes of watching her cash out people, I saw another employee with a cash drawer coming in, so I asked her to help me. And she knew, so she asked the busy cashier and she told him to start the other register and she'll get there when she 's done. The other lady was OK, but she didn't know and took another 10 minutes and told me she had to refund my money then charge me back. I told her "Look, no offense, but can you call Julian, the assistant store manager I talked to on the phone or get some here that knows how to refund back to my Wal-Mart card."

So she went back to the busy cashier with an attitude and asked her and told her I wanted it refunded back to my card. She then asked her "What's wrong?" She explained to her I was charged for 56 and only bought 5. Finally, after her line and all lines were empty, she came over and refunded it back to the card. This was now past 12:15 am.

I work as an associate for Home Depot, and customer help is supposed to be our first concern. Radios are given to associates to get that help. Not even the Wal-Mart greeter has a radio. As for Julian, the assistant manager who got me so teed off to start with, I never saw after getting to the store. And by this, I could understand why everyone at this Wal-Mart has problems because the managers don't care.

Obviously, I can't do anything about Wal-Mart and their attitudes and have to return there almost every day. It's like going to the dentist for me to go back, but I want this letter to hopefully get back to Julian, the assistant manager and the senior cashier with an attitude to ask them how they would feel after working 8 hours and tired about being done this way. Wal-Mart, you need to give the greeters radios and have a least one supervisor up front looking for problems.

Your carts are filthy and the carts are hard to maneuver. They are old and disgusting. On my last visit, I took a piece of plastic from the bottom of the basket. Will not go there again. That is not acceptable or sanitary. During the day, one cannot get near an item they need if they wanted to.

I have been shopping at your for many years. I buy Sam's Clear America Black Cherry water (in the 20 oz. bottle 4 pack). I have been trying to buy this for several weeks. I was told today that they are not going to sell this product anymore. Why? I have been told that it sells so well that they can't keep it on the shelves. I don't understand why Wal-Mart has the motto that if it sells don't stock it. My grandchildren call this pappy's water; they expect me to have it for them.

I would like to know when Wal-mart supercenters do not honor other local grocery store ad prices? I shop this Ferry Farms store occasionally, and it will not accept any grocery store ad that requires a card. I also shop the supercenters at Carl Silver Parkway and the one on Highway 17, all in Fredericksburg; and they accept them even if they require a card and honor their prices in the weeks of ads with no questions asked!

Is Ferry Farms store #2520 just ignorant of the overall policy? If so, then they need to get on the same wavelength as all the rest of your stores! Nothing is more frustrating than to go to checkout and have someone refuse the ad. But I have to say that the checkout girl was very nice. However, her manager, two aisles over, was not at all! She was downright rude!

I have shopped Wal-mart since Sam started his #2 store in Harrison, AR; and I know for a fact he would not tolerate rudeness of any kind toward anyone! To have the good old days back! You could shop his stores and always know you were getting the lowest prices (Wal-mart won't be undersold!) and enjoy your shopping experience! Guess not anymore. Maybe, it is time for me to check out the other local grocery stores. Surely, the experience will be a lot more enjoyable!

This is what took place at this Walmart store. This is the very same store that had a dad that appears very legitimate in possibly filing a law suit. Pertaining to another possible customer touching or talking to his child very in appropriately. This is a store that appears to have lots of store managers. They appear to lack proper : (DUE CARE : LABOR CODE :2800)

Today, I was standing in line #15 or # 13, the time frame was approximately between : 11:00 A.M.and 11:30 A.M. I was just standing in the line to purchase an item. Then it appeared that I was possibly bumped into twice by what appeared to be a very heavy set lady. She appeared to be about five foot seven. Approximately about two hundred pounds. She had a green or aqua short sleeve shirt on. Dark pants. I looked in some shock her direction. She appeared to have a very angry look then smiled then said sorry. This should have been addressed by the managers. Are they required to monitor the lines . Their incompetent behavior some how appears to be chronic.

Note: (We do not bump into someone that we do see then say excuse me. We politely acknowledge the existence of a person. Then politely say excuse me. Then we wait to see if they acknowledge our existence. To stay within the law, we then wait to see if they move. If they don't move, we then walk around. If this is the only way to go where we want to go, then we go get a manager. (We do not bump into someone then say excuse me).

This is assault. California Penal Code: 240. Even if the person said excuse me. Why because they have eyes to see where they are going. This ladies actions were rude, self centered, arrogant and appeared to be biased. The managers appear to be very incompetent. They just stand at the podium in the front of the store .With their minds in la la land. Today I spoke with assistant managers: (Venisa and Sherrie). Both appeared to be female Hispanic adults. I first went to; Venisa then Sherrie. I informed Venisa that I will tactfully be confronting the boyfriend or husband of the female that bumped into me. Then she pointed me to Sherrie.

Sherrie was informed by myself that I will be speaking with the husband or boyfriend of the female that bumped into me. I informed Sherrie, the Walmart manager she was informed in case the husband or boyfriend reacts in a hostile fashion. I did speak with the husband or boyfriend. This was in the presence of store manager: Sherrie. I tactfully said,"Excuse me sir. " Then I continued," sir I was standing in line and you're wife or girlfriend bumped into me. " His reply was," She said excuse me." So obviously her boyfriend or husband considers it is ok, no laws were broken. Then possibly California Penal Code: 240 does not exist.

What he exactly meant in his response was: (Me and my wife or girlfriend are exempted from any wrong doing. We are exempted from adhering to and complying with the laws of the state of California. Because we are special. This is the impression I received in his response. NOTE: As stated previously we don't bump into some one then say excuse me. Suppose some one just had back surgery, post knee injury, a lady has arthritis or a women is holding a baby. Is this different?

Are we going to bump into them then say excuse me? This is the same store that charged me twice for a cell phone. Yet the male Filipino manager indicated all the paper work showed I only paid for one. (If this store does have incompetent store manager that cannot monitor the lines. Then perhaps signs can be posted in plain view. That read as follows: No cutting in lines, no improper etiquette will be tolerated, such as bumping into people that is completely unavoidable. Such actions will be just cause to ask you to leave. This will help prevent problems also like the father that appeared to be a victim with his child at this same store. This will prevent other customers from touching any other customer in appropriately.

This is store:: Walmart : 13331 Beach, Boulevard, Westminister CA ,92683-9207. ( 714)799-0020. I asked Sherrie for a store incident form. She indicated there was none. This is in excusable. A big store like this and does not have customer complaint form. Does mean the Tungan or Somaoa ladies actions were approved of. All Sherrie indicated was file a police report. After I informed Sherrie about the actions of the female that bumped into to about possibly twice. The couple was still allowed to shop in the store. (Is loss prevention sleeping or only watching for in house thefts)? Will the store video mysteriously be taped over, lost, misplaced)? Or unjustified assaults don't matter in this store? Perhaps this is how the man previously touching or talking to some one's child inappropriately was able to get away with it, why? Was loss prevention told to turn a blind eye? Only to keep their eye on pretty girls and those stealing? Or were they sleeping on duty?

Good day. This complaint is in regards to my shopping experience at 8745 Branch Avenue, Clinton, Maryland 20735 Walmart store on Wednesday 4/14/10. The cashier employee Avil, behavior was unpleasant. I had two orders. The first were for groceries I paid for. The second were for clothes. Avil rang up the purse I wanted to purchase and started aggressively taking out the stuffed paper that I had wanted to stay in the purse. She didn't stop taking the paper out until she finished and wasn't paying attention to me. She was rude and aggressive and she even disgustingly took the paper out of her trash bucket and put it back in my purse!

Her conduct was unprofessional and distasteful. I asked for the manager. I had came to the store to shop and was then treated harshly for no apparent reason and I received a full refund. I spoke to the Assistant store manager Pamela, who informed me I could not be told what will happen to Avil, who was still behaving erratically and bursting out her own name. It also seemed to me that Avil discriminated against me for my speech impairment. No customer and customers with disabilities should be treated with disrespect, this type of nasty temper behavior should not be tolerated. I believe she should be fired.

Avil ** behavior seemed like she has done this before many times and she smiled and laughed about the matter while talking to people in management like nothing was wrong and like they were her friends. I still do not know if she's been fired. She was not sent away from the cash register by Pamela. I believe this matter was not taken seriously and I even email Walmart customer service to send my complaint to the corporate/headquarters-still no response from them. I will not shop there again.

On March 11, 2010 at approximately 12 a.m., I bought a refill-sized Palmolive Dish Detergent. I paid for it and took it to my car. I left it in the car overnight. When I went to get it out of the car, my papaya and bananas were swimming in the dish detergent, and there was green soap oozing from the rear of my car. I spoke to Barbara, who told me according to the store video, the cashier put the bottle correctly in my bag and said Walmart would not replace the dish detergent lost. She also stated that Walmart would not be responsible for cleaning my car carpet of the spilled soap I bought from Walmart.

It may not be the cashier's fault that the soap spilled onto my carpet in the back of my car, but neither it is my fault. I did nothing but place the bag into my car. I would think, in the interest of goodwill and customer relations, Walmart would replace the bottle of soap free and pay to clean up the mess the soap I bought from Walmart made in the back of my car. It is a small price to pay to keep a devoted customer returning and shopping at Walmart.

Walmart cashed my check instead of voiding the transaction and now, they owe me $56.70. I refused the purchase because the cashier did not honor the $20.00 extra that Walmart supposedly offers and the cashier blamed this on me. He said I should have told him about the extra cash before he processed the sale. I did and I put a sticky note on the check to remind him again. He tore it off and handed it back to me and still did not ring up the extra $20.00. All of this blame because the cashier does not want to read the check and proof the amount before he finished the transaction. This has happened numerous times at all the Walmart stores in the Tulsa area. I checked at the bank and the check cleared 4/14/10 and I am out $56.70.

I shop Wal-Mart all the time. I like their prices and I was able to get around. I'm a right leg amputee so I have to use their scooters. It makes it easy for me to shop on my own. I have always got my things and taken them to my truck then bring the scooter back inside. Yesterday, at the Silver Springs store, I got my groceries like I always do. When I got ready to leave and take them to my truck, the lady said I had to put everything in a shopping cart and take them out. Well, trying to walk on crutches and push a cart at the same time really made it hard for me to get to my truck. I think they need to change their rules and help the handicap a little better. I understand these where brand new scooters and I liked them. I wish they could look in to this. Thanks.

Me and my mom shop at this Walmart every week and buy lot of groceries and when we check out, we went to the check out lane where they sell cigarettes and the Walmart CSM told us we had too much items in our cart and took us too another check out lane. Told us to come back to the cigarette lane and we went yesterday and the lady at the cigarette lane said, she will take us no matter how big our order was but one Walmart CSM tells us, it's an express lane and yet if you buy liquor you can go to any check out lane. Why can't you do that with cigarettes?

It takes me 45 minutes just to get to Wal-Mart. It states on the door when you walk in, walk in welcomed, which I have always done for the past 5 years, has never been a problem. When I told the girl behind the desk that she stated that they only do walk-ins at 9 a.m. and 2 p.m. I looked at the door and said did I miss something on the door that states that. She said very rudely, "Well we don't post it on the door." I repeated what I said that it should be posted. Again, very rudely she said, "Well we don't post it."

I left and went home and called the corporate office. They assured me that someone from priority would get back to me in a couple days. Well it's been over a week now and still not a word from them. It seems like they could care less just like the girl that works there. I guess I will take all of my business elsewhere. It's a shame that they don't stand behind what they advertise.