Victoria's Secret Reviews

So after having my panties for a year the top part tore apart from them. Hanes do better than that. I paid too much to have matching under clothes ripping apart.

Yesterday, I visited the Victoria's Secret store in Pembroke Pines (Store #407). To my disappointment, this is the second time I have experienced very poor customer service at this location. There was only one person working at the register, and the line was very long. When I was finally assisted with picking up my online order, I noticed that one item was missing, even though it appeared on my receipt as charged and not canceled.

I recently bought lingerie at Victoria’s Secret in Bali, (Beach walk shopping Centre) and I was very disappointed with the experience. The staff member who assisted me was rude and overly pushy. She gave me the wrong bra size and insisted that it was correct, even though it was clearly too big. What made the situation worse was that she tried to fit me in an area with an open door, where other customers could see me. I found this very uncomfortable, degrading, and unprofessional.

I am a frequent customer of VS, but this situation caught me off guard for the first time. I was shocked by the way someone on their staff, who is responsible for packaging, so aggressively smashed and ripped off the return label added to my package...

Best employees. Excellent service, they help me around the entire store showing me all different types of accessories and they help my wife to even measured her and took her into the sitting room and took care of us from A to Z. I would definitely return.

Be careful, don't get cards from Victoria's Secret. Because they charge whatever they want-it's a rip-off. I paid off the card in full so there would be no more charges, and statements are still arriving. I had to request a full cancellation, and I hope no more charges continue to appear.

I ordered a birthday gift for a friend and after 1 month and a lot of run-around, I still didn't have it. Apparently it was lost, but I kept getting messages that it's was on its way.. Then customer service told me they'd re-ship a new order and it would be 3 days. Almost a week later, I receive a message that it will be 1 more day. Now today, I received a message that it will be 3 more days. I will only shop in the store in the future. Too much run-around and uncertainty. I love the product, just ordering online and getting my package is ridiculous.

UNBELIEVABLY UNPROFESSIONAL - THEY STOLE $60 FROM ME Star Rating: ★☆☆☆☆ (If I could give ZERO, I would) Date of Experience: December 27th. This is the absolute WORST customer experience I have ever had. Today, December 27th, I attempted to use a Victoria's Secret gift card. Instead of allowing me to use MY OWN MONEY, they put a HOLD on the entire $60 balance for over TWO HOURS. Effectively, Victoria's Secret STOLE my $60. They took my money hostage, refused to release it, and left me unable to use my own funds. This is not a "hold," this is THEFT. Their system malfunctioned and the customer had to pay the price. When I contacted customer service, they were utterly useless. They provided no solution, no apology that meant anything, and no urgency to fix the problem THEY created.

Best ever as per the usual!! Been a loyal customer for 30 years now and they never disappoint. Shipping is always on point. Thank you for a lifetime of consistency and quality. I love you! Merry Christmas!

I recently purchased several pairs of the popular cotton bikini underwear, and was very disappointed that the material is thinner and less durable than before. The customer service in the store was great, but I'll be looking for another favorite brand that is better quality.

One cashier asked I need help in measuring area. She said she will call somebody. 15 minutes later no one came. Asked cashier again but she was alone in the whole store. I can’t blame her. I needed the bra really bad but one person can’t run the store. Valencia mall. Very sad.

I am a regular customer and frequently buy Victoria’s Secret products for my wife, but my latest experience was extremely disappointing. During your recent promotion for a FREE VS Shine Tote & Blanket with orders over $200 CAD, I logged into my account and added about $210 CAD worth of items. While browsing for more, I was suddenly logged out and couldn’t log back in, not even in Incognito mode or on another device.

Don’t EVER opt for the credit card… Don’t EVER opt for the credit card here. They are consistently changing their terms and adding fees without notice. All a ploy to get more money. Closed my account and was told my balance was paid in full. Only to get hit with late fees, paper billing fees, and interest fees. TWICE. Over $80 for NOTHING. Stated there is nothing they can do since the account is closed. THEN WHY DO I HAVE FEES??!! Scammers. Will never shop here again.

I’m incredibly disappointed with the customer service I received today. I was transferred three times and spent over an hour on hold. Each representative seemed unsure of what to ask or how to assist, and I had to repeat the same information multiple times. Despite all the transfers and hold time, my issue was not resolved. I expect better training, clearer handoffs between agents, and reduced wait times.

Purchased two items online with a gift card I received. Both items were received and were poor fitting, so I followed printed instructions and returned items. I have received no communication of the receipt of returns nor status of returns. I attempted to do online chat with their Customer Service. The first agent, listed as Joseph, had me hold for "1 to 2 min" then sent back a chat message that appeared on screen then disappeared before I could read it. I attempted another chat and got agent listed as Megan. She sent a more detailed message and informed me they could not send me a copy of the CHAT, but I should keep the assigned number as reference (read as "write it down"). They have such a poor exchange process, requiring finding a store (none nearby) or use the post office. I felt I was quickly pushed off chat and not important. They got my money and now my items, so why do they need to help me? Very, very poor customer service. Items ordered were also poor quality. I just wanted to use the gift card's value. I am awaiting my refund so I can find a proper size/fitting item.