Victoria's Secret Reviews

I went into the Countryside store location and was greeted by Poppy. I would give her a 100 for professionalism, attentive, and kindness. Some would say "well that's her job." In this day and time, you don't always find someone that loves what they are doing for a living. She went above and beyond her job to make sure I was comfortable and found just what I came in for. Thank you, Poppy, I'll see you again soon. I am pleased and will refer others to this store.

I purchased 10 pairs of panties, and they asked me to write a review. I wrote a very honest review but they didn't like it and said it would not be posted. Here is what I wrote. Then check out their response to me. "Poor Quality!!! Awfully disappointing. The Quality of these panties is not the same as when I first started buying the cheeky no-show, no-show thong, and lace panties from Victoria's Secret. Every 6 months, for the last 7 years, I have purchased new ones just because I loved how comfortable and sexy they felt on my body. Unfortunately, over the last year, the quality have gone downhill because in just a few months, the gussets fall apart, and the panties feel uncomfortable and scratchy. There are times when the gusset is cut super narrow, making it ride up in places it shouldn't, so I toss those in the trash right away. What a waste!

I bought a demi bra almost 2 weeks ago and the left strap is already frayed and falling apart.

So after having my panties for a year the top part tore apart from them. Hanes do better than that. I paid too much to have matching under clothes ripping apart.

Yesterday, I visited the Victoria's Secret store in Pembroke Pines (Store #407). To my disappointment, this is the second time I have experienced very poor customer service at this location. There was only one person working at the register, and the line was very long. When I was finally assisted with picking up my online order, I noticed that one item was missing, even though it appeared on my receipt as charged and not canceled.

I recently bought lingerie at Victoria’s Secret in Bali, (Beach walk shopping Centre) and I was very disappointed with the experience. The staff member who assisted me was rude and overly pushy. She gave me the wrong bra size and insisted that it was correct, even though it was clearly too big. What made the situation worse was that she tried to fit me in an area with an open door, where other customers could see me. I found this very uncomfortable, degrading, and unprofessional.

I am a frequent customer of VS, but this situation caught me off guard for the first time. I was shocked by the way someone on their staff, who is responsible for packaging, so aggressively smashed and ripped off the return label added to my package...

Best employees. Excellent service, they help me around the entire store showing me all different types of accessories and they help my wife to even measured her and took her into the sitting room and took care of us from A to Z. I would definitely return.

Be careful, don't get cards from Victoria's Secret. Because they charge whatever they want-it's a rip-off. I paid off the card in full so there would be no more charges, and statements are still arriving. I had to request a full cancellation, and I hope no more charges continue to appear.

I ordered a birthday gift for a friend and after 1 month and a lot of run-around, I still didn't have it. Apparently it was lost, but I kept getting messages that it's was on its way.. Then customer service told me they'd re-ship a new order and it would be 3 days. Almost a week later, I receive a message that it will be 1 more day. Now today, I received a message that it will be 3 more days. I will only shop in the store in the future. Too much run-around and uncertainty. I love the product, just ordering online and getting my package is ridiculous.

UNBELIEVABLY UNPROFESSIONAL - THEY STOLE $60 FROM ME Star Rating: ★☆☆☆☆ (If I could give ZERO, I would) Date of Experience: December 27th. This is the absolute WORST customer experience I have ever had. Today, December 27th, I attempted to use a Victoria's Secret gift card. Instead of allowing me to use MY OWN MONEY, they put a HOLD on the entire $60 balance for over TWO HOURS. Effectively, Victoria's Secret STOLE my $60. They took my money hostage, refused to release it, and left me unable to use my own funds. This is not a "hold," this is THEFT. Their system malfunctioned and the customer had to pay the price. When I contacted customer service, they were utterly useless. They provided no solution, no apology that meant anything, and no urgency to fix the problem THEY created.

Best ever as per the usual!! Been a loyal customer for 30 years now and they never disappoint. Shipping is always on point. Thank you for a lifetime of consistency and quality. I love you! Merry Christmas!

I recently purchased several pairs of the popular cotton bikini underwear, and was very disappointed that the material is thinner and less durable than before. The customer service in the store was great, but I'll be looking for another favorite brand that is better quality.

One cashier asked I need help in measuring area. She said she will call somebody. 15 minutes later no one came. Asked cashier again but she was alone in the whole store. I can’t blame her. I needed the bra really bad but one person can’t run the store. Valencia mall. Very sad.

I am a regular customer and frequently buy Victoria’s Secret products for my wife, but my latest experience was extremely disappointing. During your recent promotion for a FREE VS Shine Tote & Blanket with orders over $200 CAD, I logged into my account and added about $210 CAD worth of items. While browsing for more, I was suddenly logged out and couldn’t log back in, not even in Incognito mode or on another device.

Don’t EVER opt for the credit card… Don’t EVER opt for the credit card here. They are consistently changing their terms and adding fees without notice. All a ploy to get more money. Closed my account and was told my balance was paid in full. Only to get hit with late fees, paper billing fees, and interest fees. TWICE. Over $80 for NOTHING. Stated there is nothing they can do since the account is closed. THEN WHY DO I HAVE FEES??!! Scammers. Will never shop here again.

I’m incredibly disappointed with the customer service I received today. I was transferred three times and spent over an hour on hold. Each representative seemed unsure of what to ask or how to assist, and I had to repeat the same information multiple times. Despite all the transfers and hold time, my issue was not resolved. I expect better training, clearer handoffs between agents, and reduced wait times.

Purchased two items online with a gift card I received. Both items were received and were poor fitting, so I followed printed instructions and returned items. I have received no communication of the receipt of returns nor status of returns. I attempted to do online chat with their Customer Service. The first agent, listed as Joseph, had me hold for "1 to 2 min" then sent back a chat message that appeared on screen then disappeared before I could read it. I attempted another chat and got agent listed as Megan. She sent a more detailed message and informed me they could not send me a copy of the CHAT, but I should keep the assigned number as reference (read as "write it down"). They have such a poor exchange process, requiring finding a store (none nearby) or use the post office. I felt I was quickly pushed off chat and not important. They got my money and now my items, so why do they need to help me? Very, very poor customer service. Items ordered were also poor quality. I just wanted to use the gift card's value. I am awaiting my refund so I can find a proper size/fitting item.

The customer service people are rude, unprofessional and untrustworthy, when you call there. They are unhelpful, and unappreciative toward the people who have stayed with them, and people who are higher level rewards members and have spent money at that low quality company. Myself, my family, and friends are closing all credit cards and accounts and will not shop there anymore, ever. Most, have already closed their accounts and the few of us left, will be doing so in the next coming days.

The quality has been horrible for the past five years—maybe longer. I still have underwear from when I was a teenager. Back then, my mother would hand my sisters and me the Victoria’s Secret catalog during their infamous panty sale and let us circle the styles we wanted. That was real excitement. Fast forward: I’m about to turn 40 in April 2026, and somehow, I still own underwear from my teen years. Meanwhile, for the past five years, I’ve been buying bras and panties from V.S., and they barely last a year—if that. The sizing is wildly inconsistent, and the fabric feels like something you'd find in a Dollar Tree napkin pack. It’s absurdly expensive to have to repurchase underwear every one to two months.

I stopped shopping at Victoria's Secret quite a few years ago because their quality went so low and their prices just kept getting higher. I was gifted something for Christmas that I really liked last year and decided to give him another try. I have bought a lot and I'm learning their sizing is inconsistent like I usually wear a large and some items that's way too big and then other items it's way too small.

My bill got behind due to out of work so when I started working, I called to pay my bill in full. I asked what my total bill was. They told me. I paid it right then and there. But then got hit with a late charge due to they didn’t tell me my whole amount, including a late charge. So I called and made them remove it. Then on a separate occasion went into the store to pay. My bill. Asked what my total amount was and paid it. I guess I was one day late so they charged me $37. When I called and asked why I wasn’t told that there was a late charge. They told me they couldn’t see that in the store. I find that hard to believe.

Had some life struggles that lead to me not being able to pay my $247 credit card bill. Skipped two months of payments, it couldn’t be helped with all the stuff going on. VS is calling, I know I messed up and I do wanna get my account squared up, I answer hoping maybe they’ll offer a deferment or a reasonable payment plan to keep me off their sh*t list ya know?

They really care about their customers. I lost my mom. They halted my payments on my credit card and actually cared about me. And best of all, they have amazing stuff. The prices are right. You can't get a better deal anywhere else.

I am very disappointed with the shift manager at the Victoria's Secret store in Westfield Mall Santa Clara, California, (the short one with a high pitch voice) and associates, who were incompetent and rude. Not only they gave me $3 on a returning bra which was actually $32, but they started gossiping, rolling their eyes, yelling and laughing in my face. I don’t know who hires staff there, but it clearly isn’t based on competence. Poor leadership and customer service will lower the store performance and the online reviews show that as well. Individuals with low competence and overestimating their abilities is just gross.

I had a terrible experience trying to place an order on the Victoria’s Secret website. I attempted to make a purchase three different times, and each time, the money was immediately taken from my bank account, but the order was never completed. What’s worse is that one of these charges happened over a week ago, and even though customer service told me it would be refunded within 3–5 business days, the money still hasn’t been returned. This left me without access to my own funds, and I’m extremely disappointed with how the situation was handled. Be very cautious when ordering online — I expected much better from a brand like Victoria’s Secret.

I had bought Victoria’s Secret underwear for last 25 years and they were awesome but I have to say the last year and 1/2 the quality of their underwear is less than junk!!! The lace rips after 2 times. The ones that are no show a lot of time stitching where it’s seamed together has come apart and worse is the lace all sticks together after washing! These are less quality than Walmart and will never ever buy again unless they change their ways!

Subject: Poor Customer Service at Victoria's Secret - Lakeline Mall

Bad 👎 service. The manager in international mall Miami is very unprofessional, don't help. I couldn't buy my products. I was a client for many years. The manager is not well training. I had to close my card..

I purchased some bras from Victoria’s Secret that didn’t fit. I returned them immediately before my payment was due. They didn’t credit my account and charge me a late charge. I called and paid the late charge and close my account because they weren’t willing to waive those charges. I am now getting late notices again and they are wanting me to pay more money after closing my account. They are crooks. I would not recommend using them. They do not act in good faith and they will continue to take your money as long as they can.

I have been buying the same Pink bras for almost 20 years now. I've been the same weight and cup size all this time. I just bought 2 today and I am so disappointed. The quality is horrible! The material is cheaper, the straps are shorter, and the cup is now so small that my nipples are about to pop out! I'm going to return them tomorrow and I will be buying my bras at another store from now on.

The review is for Victoria's Secret as a company when comes to e-bill... With any other company, when subscribe to e-bill, and provided the email address, the e-bill comes to the email address, so people knows the charges, when it is due and how much, etc... NOT sending to the email address provided, and only to the company's account (in this case Victoria's Secret) then having the credit card company, calling day and night for some amount like $30 to collect, when there was no email sent for the bill... NOT everyone go on the individual store credit card company to check the balance. And the majority of the people have more than 1 store credit cards. Set up your freaking company to send to people's email address for the subscription of e-bill...Or else send the usual paper bill as the reminder... NOT expecting people to be checking every store credit card they have.

I love the Body by Victoria bra. I have been wearing it for 24 years. Somehow I received a defective one recently. The inner seam attached to the cup came apart. I purchased two at the same time and the other one isn't doing it. None of them have ever done it. But they won't back their product. They won't give me credit to purchase a new one. They only were willing to give me the original discount. It is sad that they aren't willing to back their product.

Horrible, don’t ever shop here. I ordered a bra. It wasn’t as expected. Never wore it just tried it on per second. Everything was still intact and returned it. I had to go to the post office to return it then they said it’ll be 14 days to process OK they sent me an email about a week later that they’re processing it. Long story short they said I’ll receive my refund within seven business days. OK we’re now one month later no refund I’m fighting with PayPal who keeps on taking money out. I filed a complaint with them that I had returned the item with no resolution there.

I made an online purchase through your website and received a $25.00 discounted Sam’s club membership. I’m at Sam’s club trying to get my membership and the employee says he doesn’t see my membership in their system. I’m livid about this situation. Why would you give me a membership and it’s not available?

I don't even want to get into it - I've spent almost 3 hours trying to resolve a lost package and I'm so worn down. HORRIBLE unhelpful customer service. I'm done, sadly. No more VS after a decade of enjoying them.

False, deceptive advertising. I ordered lingerie as the company promised it would get to me by Valentine's Day guaranteed. Now, I don't really buy Victoria's Secret lingerie or underwear as I prefer other more eco-friendly brands, but I was in a pinch and wanted to show my guy some love as I was promised this would get to me before Feb. 14. 5 days later, no lingerie. I get postal issues come up, but don't GUARANTEE something if you can't deliver (or at least deliver a day later than expected). I asked for support and was told "we can refund you shipping." Customer service isn't great (clearly you can see from all the 1 star reviews). I will be returning these items.

Betty ** was such a great helper with my BraS and also help with my underwear. She was very sweet and understanding of my needs that I was looking for. She always had a smile on her face with every question I had for her along with an answer.

We had a late fee on our account which we have never had before. We called and the gentlemen said there was a one time courtesy so would give a credit. What he didn't mention was it was just $15 and the late fee is like $27. So we paid and thought all was good and we get a bill with a late fee on the late fee...Now we are owing $56 in fees for my $30 purchase. When we called again, besides not speaking English, they were of no help and didn't care. Said that's all they can do. We all know better. So after years of being a Victoria customer we have closed our account and my girls will not be getting their Christmas undies. Seems unreal that they just don't care. Sandy

Awful online order system. Can't believe I spent an hour trying to get links working, talking to a chat associate, then calling only to have the lady tell me that my address wasn't correct just because of a double number. She said could be fixed if I did the order over. Then tells me my main item was now out of stock... Idiot! I would have been better off leaving the address cause at least my original order had gone through! Never shopping online with this company again. EVER!