Victoria's Secret Reviews

Yesterday, I visited the Victoria's Secret store in Pembroke Pines (Store #407). To my disappointment, this is the second time I have experienced very poor customer service at this location. There was only one person working at the register, and the line was very long. When I was finally assisted with picking up my online order, I noticed that one item was missing, even though it appeared on my receipt as charged and not canceled.

I recently bought lingerie at Victoria’s Secret in Bali, (Beach walk shopping Centre) and I was very disappointed with the experience. The staff member who assisted me was rude and overly pushy. She gave me the wrong bra size and insisted that it was correct, even though it was clearly too big. What made the situation worse was that she tried to fit me in an area with an open door, where other customers could see me. I found this very uncomfortable, degrading, and unprofessional.

I am a frequent customer of VS, but this situation caught me off guard for the first time. I was shocked by the way someone on their staff, who is responsible for packaging, so aggressively smashed and ripped off the return label added to my package...

Best employees. Excellent service, they help me around the entire store showing me all different types of accessories and they help my wife to even measured her and took her into the sitting room and took care of us from A to Z. I would definitely return.

Be careful, don't get cards from Victoria's Secret. Because they charge whatever they want-it's a rip-off. I paid off the card in full so there would be no more charges, and statements are still arriving. I had to request a full cancellation, and I hope no more charges continue to appear.

I ordered a birthday gift for a friend and after 1 month and a lot of run-around, I still didn't have it. Apparently it was lost, but I kept getting messages that it's was on its way.. Then customer service told me they'd re-ship a new order and it would be 3 days. Almost a week later, I receive a message that it will be 1 more day. Now today, I received a message that it will be 3 more days. I will only shop in the store in the future. Too much run-around and uncertainty. I love the product, just ordering online and getting my package is ridiculous.

UNBELIEVABLY UNPROFESSIONAL - THEY STOLE $60 FROM ME Star Rating: ★☆☆☆☆ (If I could give ZERO, I would) Date of Experience: December 27th. This is the absolute WORST customer experience I have ever had. Today, December 27th, I attempted to use a Victoria's Secret gift card. Instead of allowing me to use MY OWN MONEY, they put a HOLD on the entire $60 balance for over TWO HOURS. Effectively, Victoria's Secret STOLE my $60. They took my money hostage, refused to release it, and left me unable to use my own funds. This is not a "hold," this is THEFT. Their system malfunctioned and the customer had to pay the price. When I contacted customer service, they were utterly useless. They provided no solution, no apology that meant anything, and no urgency to fix the problem THEY created.

Best ever as per the usual!! Been a loyal customer for 30 years now and they never disappoint. Shipping is always on point. Thank you for a lifetime of consistency and quality. I love you! Merry Christmas!

I recently purchased several pairs of the popular cotton bikini underwear, and was very disappointed that the material is thinner and less durable than before. The customer service in the store was great, but I'll be looking for another favorite brand that is better quality.

One cashier asked I need help in measuring area. She said she will call somebody. 15 minutes later no one came. Asked cashier again but she was alone in the whole store. I can’t blame her. I needed the bra really bad but one person can’t run the store. Valencia mall. Very sad.